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This volume provides an overview of a range of tools for measuring service delivery and offers valuable lessons on the opportunities and constraints practitioners face in measuring performance. The authors...
Tipo de documento: PublicaciónNúmero del informe: 42482Fecha del documento: 28 de diciembre de 2007Tipo de divulgación: DisclosedAutor: Amin,Samia,Das,Jishnu,Goldstein,Markus P.