This volume provides an overview of a range of tools for measuring service delivery and offers valuable lessons on the opportunities and constraints practitioners face in measuring performance. The authors investigate country cases using data from a range of sources in a variety of contexts. Their experiences yield important insights on how to avoid pitfalls, what practices to improve, and how to learn the most from the data at hand. Taken together...
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INFORMACIÓN
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2007/12/28
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Publicación
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42482
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1
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1
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2008/02/13
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Disclosed
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Are you being served? : New tools for measuring services delivery
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quality health care