Although gig work platforms provide a channel for offering financial services to underserved workers, innovators are realizing that despite their digital skills, the underserved platform-workers segment...
Gig platforms can use work and earnings data to provide meaningful financial services to underserved gig workers. This brief highlights the experience of two industry pioneers, Moove and Karmalife, that...
The digital rails created by platforms can be a powerful foundation for offering financial services to underserved gig workers, but ensuring the right environmental conditions around digital payments...
Identifying use cases for emerging technologies to reach financially excluded smallholders means looking beyond the hype to develop a clear understanding of these technologies’ unique features, costs...
Financial inclusion of smallholder families is considered one of several key conditions needed tospark sustainable agricultural development and food security. However, an analysis of national smallholder...
The 2017 edition of CGAP’s annual Cross-Border Funder Survey reports funding commitments from the 23 largest international funders of financial inclusion, representing 80 percent of the full set of over...
Chinese information technology conglomerates Alibaba and Tencent own or operate dozens of competing online businesses, and yet, their affiliate mobile wallets stand out for how they have fundamentally...
Chinese information technology conglomerates Alibaba and Tencent own or operate dozens of competing online businesses, and yet, their affiliate mobile wallets stand out for how they have fundamentally...
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Chinese information technology conglomerates Alibaba and Tencent own or operate dozens of competing online businesses, and yet, their affiliate mobile wallets stand out for how they have fundamentally...
As the range and scope of data-related initiatives expand, funders in financial inclusion increasingly need a clear strategy and framework for reviewing the merits of the project proposals they receive...
When crowdfunding emerged in the United Kingdom around 2007, few can imagine that 10 years later China will be the largest crowdfunding market in the world. Peer-to-peer (P2P) lending in China started...
When crowdfunding emerged in the United Kingdom around 2007, few can imagine that 10 years later China will be the largest crowdfunding market in the world. Peer-to-peer (P2P) lending in China started...
The rapid growth of mobile financial services (MFS) is arguably the single most significant contributor to increased financial inclusion in emerging markets today. It has facilitated access to cheap and...
Customer centricity is, at its core, about understanding and meeting the needs of customers. From a business perspective, this means that generating greater value for customers is good for business because...
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This brief highlights findings from CGAP’s annual cross-border funder survey. The 2016 survey reports funding commitments from the largest international funders of financial inclusion, as of 31 December...
This brief highlights findings from CGAP’s annual cross-border funder survey. The 2016 survey reports funding commitments from the largest international funders of financial inclusion, as of 31 December...
Many financial service providers struggle with high levels of account dormancy and customer dropouts, limited service usage, and loss of their best clients to other providers. Negative customer experiences...
Policy makers worldwide are increasingly appreciating the expanding role that digital financial services play in reaching financially excluded and underserved customers. Though models vary widely, all...