Documentos e informes
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Assessing Project-Level Grievance Redress Mechanisms Using a Human-Rights-Based Approach : Tips and Tools (Inglés)
This note is a resource for World Bank task teams providing technical assistance to Borrowers on grievance redress mechanisms (GRMs). The first step in strengthening a project-level GRM, after discussing...
Tipo de documento: Informe Número del informe: 173189 Fecha del documento: 18 de julio de 2022 Tipo de divulgación: Disclosed Autor: Masud,Harika,Hélène Pfeil,Agarwal,Sanjay,Kumagai,Saki
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Insights into Grievance Mechanisms : Findings from a Survey of Grievance Focal Points in Project Implementation Units (Inglés)
In April and May 2020, a first-of-a-kind survey was conducted by the World Bank with project implementation unit (PIU) focal points responsible for the operation of grievance mechanisms (GMs) in World...
Tipo de documento: Informe Número del informe: 173195 Fecha del documento: 18 de julio de 2022 Tipo de divulgación: Disclosed Autor: Hélène Pfeil,Agarwal,Sanjay
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Fostering the Inclusion of Disadvantaged and Vulnerable Individuals or Groups in Project-Level Grievance Mechanism (Inglés)
As part of a community-driven development project, an electricity generator was placed next to a house in a village. The bedridden woman living in the house and her husband, realizing that the noise of...
Tipo de documento: Informe Número del informe: 173197 Fecha del documento: 18 de julio de 2022 Tipo de divulgación: Disclosed Autor: Hélène Pfeil,Agarwal,Sanjay
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Gaining Traction or Spinning Wheels? Factors Influencing the Effectiveness of Grievance Mechanisms in World Bank-Financed Projects (Inglés)
This paper explores which factors influence the success of a GM and under what circumstances GMs trigger, or fail to trigger, improvements in project design, changes in power dynamics, or community relations...
Tipo de documento: Informe Número del informe: 173187 Fecha del documento: 18 de julio de 2022 Tipo de divulgación: Disclosed Autor: Hélène Pfeil,Agarwal,Sanjay
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Citizen-led Grievance Redress for Road Construction and Urban Infrastructure Upgrades : Experiences from Two Projects in Rwanda (Inglés)
This case study examines the grievance redress mechanisms (GRMs) put in place for two World Bank financed projects in the Republic of Rwanda: the Feeder Roads Development Project (FRDP) and the Rwanda...
Tipo de documento: Informe Número del informe: 173186 Fecha del documento: 18 de julio de 2022 Tipo de divulgación: Disclosed Autor: Rugege,Denis,Nkulanga,George Bob,Hélène Pfeil,Agarwal,Sanjay