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Assessing Project-Level Grievance Redress Mechanisms Using a Human-Rights-Based Approach : Tips and Tools (Inglés)

This note is a resource for World Bank task teams providing technical assistance to Borrowers on grievance redress mechanisms (GRMs). The first step in strengthening a project-level GRM, after discussing it within the task team and informing the Country Management Unit (CMU), is to organize a technical assistance mission to conduct a detailed GRM diagnostic for the project or group of projects selected. This helps the project implementation unit (PIU)...
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