Documentos e informes
-
Innovation in Fare Payment Systems for Public Transport in African Cities (Inglés)
This study of African fare payment systems seeks to understand the emerging payment landscape in public transport in Sub-Saharan Africa, identifying key trends and their implications. The research draws...
Tipo de documento: Informe Número del informe: 168374 Fecha del documento: 31 de enero de 2022 Tipo de divulgación: Disclosed Autor: Arroyo Arroyo,Fatima,Van Ryneveld,Philip Clive,Finn,Brendan,Greenwood,Karin Chantal,Coetzee,Gerhardus Koch
-
Customer-Centric Guide (Inglés)
Retention, acquisition, and expansion of product use by customers are core challenges faced by financial services providers serving low-income people. The Consultative Group to Assist the Poor (CGAP) customer-centric...
Tipo de documento: Informe Número del informe: 133352 Fecha del documento: 1 de septiembre de 2017 Tipo de divulgación: Disclosed Autor: Coetzee,Gerhardus Koch
-
The business case for customer centricity (Inglés)
Customer centricity is, at its core, about understanding and meeting the needs of customers. From a business perspective, this means that generating greater value for customers is good for business because...
Tipo de documento: Resumen Número del informe: 119206 Fecha del documento: 1 de abril de 2017 Tipo de divulgación: Disclosed Autor: Stahl,Lisa Kristina,Magnoni,Barbara,Coetzee,Gerhardus Koch
-
Customer centricity and financial inclusion : lessons from other industries (Inglés)
Many financial service providers struggle with high levels of account dormancy and customer dropouts, limited service usage, and loss of their best clients to other providers. Negative customer experiences...
Tipo de documento: Resumen Número del informe: 110635 Fecha del documento: 1 de octubre de 2016 Tipo de divulgación: Disclosed Autor: Burritt,Kiendel Suzanne,Coetzee,Gerhardus Koch