Core to an effective financial consumer protection framework is an accessible and efficient recourse mechanism that allows consumers both to know and to assert their rights to have their complaints addressed and resolved in a transparent and just way within a reasonable timeframe. Complaints handling mechanisms are especially important for low-income and vulnerable financial consumers, to whom timely and effective recourse processes can have a decisive...
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INFORMACIÓN
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2019/06/01
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Informe
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141419
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1
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1
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2019/09/04
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Disclosed
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Complaints Handling within Financial Service Providers : Principles, Practices, and Regulatory Approaches – Technical Note
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international network
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