The rapid diffusion of increasingly sophisticated mobile devices, particularly in the developing world, has created many new opportunities for online interactions between government, businesses, and civil society. Many examples already exist of mobile applications that allow citizens and businesses to request services, report problems with public infrastructure, and even declare and pay tax liabilities. While for many years governments have utilized...
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INFORMACIÓN
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2014/01/01
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Resumen
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90757
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1
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1
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2024/12/18
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Disclosed
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Enabling private sector feedback on public services through mobile devices : lessons from recent international experience
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quality of service delivery