Who serves the poor ? surveying civil servants in the developing world (Inglés)

Who are the civil servants that serve poor people in the developing world? This paper uses direct surveys of civil servants -- the professional body of administrators who manage government policy -- and their organizations from Ethiopia, Ghana, Indonesia, Nigeria, Pakistan and the Philippines, to highlight key aspects of their characteristics and experience of civil service life. Civil servants in the developing world face myriad challenges to serving...
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BOLETÍN DEL BANCO MUNDIAL

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