The announcement of a new government program can provide immediate increases in subjective well-being as beneficiaries anticipate the benefits to come. However, the actual delivery of government programs often falls short of citizens’ expectations. Implementation delays, for example, are one of the reasons why beneficiaries may feel disappointed while waiting for a program (i.e. delay disappointment). In the extreme, this shortfall in citizens’ expectations...
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INFORMACIÓN
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2023/09/01
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Resumen
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184974
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1
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2023/09/22
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Disclosed
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Anticipation, Disappointment, and Adaptation : Evidence from a Home Upgrading Project