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Governance and Culture : A Utility’s Adoption of Technology to Improve its Performance and Efficiency - The Case of Tata Power Delhi Distribution Limited (Inglés)

In 2002, following an elaborate privatization exercise, Tata Power Delhi Distribution Limited (Tata Power DDL) took over electricity service delivery in parts of New Delhi, India’s capital city. To cut losses by 35 percent over the coming five years and overcome several other challenges inherited from its predecessor, the Delhi Vidyut Board (DVB), the new utility needed to significantly improve operations. To meet the commitments in its winning bid...
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