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Indicators of citizen-centric public service delivery (Inglés)

Documento de trabajo 126399 MAY 01, 2018

Pfeil,Helene; Agarwal,Sanjay; Bernstein,David S.; Recanatini,Francesca; Knack,Stephen; Ladegaard,Peter Farup

Europe and Central Asia - Development of EU governance indicators : indicators of citizen-centric public service delivery – final report : Citizen-Centric Governance Indicators Final Report (Inglés)

Documento de trabajo AUS0000222 MAR 16, 2018

Recanatini,Francesca; Knack,Stephen; Bernstein,David S.; Agarwal,Sanjay; Ladegaard,Peter Farup; Pfeil, Hélène

International practices to promote budget literacy : key findings and lessons learned (Inglés)

Publicación 115788 JUN 05, 2017

Masud,Harika; Pfeil,Helene; Agarwal,Sanjay; Gonzalez Briseno,Alfredo

The city of Pancevo’s citizen service center, Serbia : streamlining service delivery and fostering inclusion at the municipal level (Inglés)

Resumen 117080 JUN 01, 2017

Pfeil,Helene; Agarwal,Sanjay; Schott,Berenike Laura; Johns,Kimberly D. Inglés, Serbio

The city of Pancevo’s citizen service center, Serbia : streamlining service delivery and fostering inclusion at the municipal level : Gradski uslužni centar Grada Pančeva, Srbija : jednostavnije pružanje usluga i podsticanje inkluzije na lokalnom nivou (Serbio)

Resumen 117080 JUN 01, 2017

Pfeil,Helene; Agarwal,Sanjay; Schott,Berenike Laura; Johns,Kimberly D. Inglés,

Municipal citizen service centers in Southeastern Europe : survey results on success factors, challenges, and the human rights approach of municipal one-stop shops in the Western Balkans (Inglés)

Resumen 117084 JUN 01, 2017

Pfeil,Helene; Agarwal,Sanjay; Schott,Berenike Laura

Human rights-based assessment tool for citizen service centers : moving toward a rights-based approach in design, strategy, and implementation (Inglés)

Resumen 117083 JUN 01, 2017

Pfeil,Helene; Schott,Berenike Laura; Agarwal,Sanjay

Citizen service centers in Kenya : the role of Huduma Centers in advancing citizen-centered service delivery in a context of devolution and digitization (Inglés)

Resumen 117082 JUN 01, 2017

Firestone,Rachel Sohn; Schott,Berenike Laura; Kinuthia,John Muratha; Omollo,Annette; Agarwal,Sanjay; Pfeil,Helene; Johns,Kimberly D.; Kumagai,Saki

One-stop shops in Vietnam : changing the face of public administration for citizens and businesses through a single door to multiple services (Inglés)

Resumen 117081 JUN 01, 2017

Blunt,Melvyn; Davidsen,Soren; Agarwal,Sanjay; Pfeil,Helene; Schott,Berenike Laura

Recent developments and key considerations impacting the operations of one-stop shops for citizens : a summary of major trends and a design guide for citizen service centers (Inglés)

Resumen 117079 JUN 01, 2017

Pfeil,Helene; Schott,Berenike Laura; Agarwal,Sanjay

Strengthening the citizen-state compact through feedback : effective complaint management as a pathway to articulate citizen voice and improve state response (Inglés)

Documento de trabajo ACS18685 JUN 21, 2016

Agarwal,Sanjay

Integrating social accountability approaches into extractive industries projects : a guidance note (Inglés)

Documento de trabajo 106498 JAN 01, 2016

Heller,Katherine C.; Van Wicklin Iii,Warren A.; Kumagai,Saki; Jarvis,Michael; Agarwal,Sanjay; Dreger,Theodore S.

Grievance redress system of the conditional cash transfer program in the Philippines (Inglés)

Resumen 90178 JUN 01, 2014

Patel, Darshana; Okamura, Yuko; Rogan, Shanna Elaine B.; Agarwal, Sanjay

Social accountability relationships assessment tool : a tool to rapidly identify and assess downward accountability relationships in Bank-financed projects (Inglés)

Resumen 90179 JUN 01, 2014

Patel, Darshana; Agarwal, Sanjay

Designing and implementing a capacity building program for social accountability : lessons from Cambodia's program to enhance capacity in social accountability (Inglés)

Resumen 84860 JAN 01, 2014

Kumagai, Saki; Singh, Janmejay; Soller, Michelle; Grandvoinnet, Helene; Agarwal, Sanjay

Rapid feedback : the role of community scorecards in improving service delivery (Inglés)

Documento de trabajo 88497 JAN 01, 2014

Post, David; Agarwal, Sanjay; Venugopal, Varsha

Mainstreaming citizen engagement in the Middle East and North Africa region : a briefing note (Inglés)

Resumen 83717 SEP 01, 2013

Bousquet, Franck; Bhatt, Nina; Yamouri, Najat; Agarwal, Sanjay; Grandvoinnet, Helene; Thindwa, Jeff; Fall, Marieta; Singh, Janmejay; Ahuja, Preeti; Manroth, Astrid

Cameroon - Budget transparency initiative : lessons learned and recommendations for local councils (Inglés)

Documento de trabajo 89827 JUN 01, 2013

Agarwal, Sanjay; Alton, Martin Luis; Bove, Abel; Ngounoue, Victoire; Perrot, Vincent

Cameroon - Budget transparency initiative : increasing accountability through budget transparency at the subnational level in Cameroon (Inglés)

Documento de trabajo 89828 JUN 01, 2013

Alton, Martin Luis; Agarwal, Sanjay

Cameroon - Budget transparency initiative : a local budget transparency index for Cameroon's local councils - insights from a benchmarking exercise (Inglés)

Documento de trabajo 89831 JUN 01, 2013

Alton, Martin Luis; Agarwal, Sanjay; Songwe, Vera

Título del documento Fecha del documento Número del informe Tipo de documento También avilable en
Indicators of citizen-centric public service delivery (Inglés)
Vea más +
MAY 01, 2018 126399 Documento de trabajo
Europe and Central Asia - Development of EU governance indicators : indicators of citizen-centric public service delivery – final report : Citizen-Centric Governance Indicators Final Report (Inglés)
Vea más +
MAR 16, 2018 AUS0000222 Documento de trabajo
International practices to promote budget literacy : key findings and lessons learned (Inglés)
Vea más +
JUN 05, 2017 115788 Publicación
The city of Pancevo’s citizen service center, Serbia : streamlining service delivery and fostering inclusion at the municipal level (Inglés)
Vea más +
JUN 01, 2017 117080 Resumen Inglés, Serbio
The city of Pancevo’s citizen service center, Serbia : streamlining service delivery and fostering inclusion at the municipal level : Gradski uslužni centar Grada Pančeva, Srbija : jednostavnije pružanje usluga i podsticanje inkluzije na lokalnom nivou (Serbio)
Vea más +
JUN 01, 2017 117080 Resumen Inglés,
Municipal citizen service centers in Southeastern Europe : survey results on success factors, challenges, and the human rights approach of municipal one-stop shops in the Western Balkans (Inglés)
Vea más +
JUN 01, 2017 117084 Resumen
Human rights-based assessment tool for citizen service centers : moving toward a rights-based approach in design, strategy, and implementation (Inglés)
Vea más +
JUN 01, 2017 117083 Resumen
Citizen service centers in Kenya : the role of Huduma Centers in advancing citizen-centered service delivery in a context of devolution and digitization (Inglés)
Vea más +
JUN 01, 2017 117082 Resumen
One-stop shops in Vietnam : changing the face of public administration for citizens and businesses through a single door to multiple services (Inglés)
Vea más +
JUN 01, 2017 117081 Resumen
Recent developments and key considerations impacting the operations of one-stop shops for citizens : a summary of major trends and a design guide for citizen service centers (Inglés)
Vea más +
JUN 01, 2017 117079 Resumen
Strengthening the citizen-state compact through feedback : effective complaint management as a pathway to articulate citizen voice and improve state response (Inglés)
Vea más +
JUN 21, 2016 ACS18685 Documento de trabajo
Integrating social accountability approaches into extractive industries projects : a guidance note (Inglés)
Vea más +
JAN 01, 2016 106498 Documento de trabajo
Grievance redress system of the conditional cash transfer program in the Philippines (Inglés)
Vea más +
JUN 01, 2014 90178 Resumen
Social accountability relationships assessment tool : a tool to rapidly identify and assess downward accountability relationships in Bank-financed projects (Inglés)
Vea más +
JUN 01, 2014 90179 Resumen
Designing and implementing a capacity building program for social accountability : lessons from Cambodia's program to enhance capacity in social accountability (Inglés)
Vea más +
JAN 01, 2014 84860 Resumen
Rapid feedback : the role of community scorecards in improving service delivery (Inglés)
Vea más +
JAN 01, 2014 88497 Documento de trabajo
Mainstreaming citizen engagement in the Middle East and North Africa region : a briefing note (Inglés)
Vea más +
SEP 01, 2013 83717 Resumen
Cameroon - Budget transparency initiative : lessons learned and recommendations for local councils (Inglés)
Vea más +
JUN 01, 2013 89827 Documento de trabajo
Cameroon - Budget transparency initiative : increasing accountability through budget transparency at the subnational level in Cameroon (Inglés)
Vea más +
JUN 01, 2013 89828 Documento de trabajo
Cameroon - Budget transparency initiative : a local budget transparency index for Cameroon's local councils - insights from a benchmarking exercise (Inglés)
Vea más +
JUN 01, 2013 89831 Documento de trabajo