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Indicators of citizen-centric public service delivery (Inglés)

Documento de trabajo 126399 MAY 01, 2018

Pfeil,Helene; Agarwal,Sanjay; Bernstein,David S.; Recanatini,Francesca; Knack,Stephen; Ladegaard,Peter Farup

International practices to promote budget literacy : key findings and lessons learned (Inglés)

Publicación 115788 JUN 05, 2017

Masud,Harika; Pfeil,Helene; Agarwal,Sanjay; Gonzalez Briseno,Alfredo

The city of Pancevo’s citizen service center, Serbia : streamlining service delivery and fostering inclusion at the municipal level (Inglés)

Resumen 117080 JUN 01, 2017

Pfeil,Helene; Agarwal,Sanjay; Schott,Berenike Laura; Johns,Kimberly D. Inglés, Serbio

The city of Pancevo’s citizen service center, Serbia : streamlining service delivery and fostering inclusion at the municipal level : Gradski uslužni centar Grada Pančeva, Srbija : jednostavnije pružanje usluga i podsticanje inkluzije na lokalnom nivou (Serbio)

Resumen 117080 JUN 01, 2017

Pfeil,Helene; Agarwal,Sanjay; Schott,Berenike Laura; Johns,Kimberly D. Inglés,

Municipal citizen service centers in Southeastern Europe : survey results on success factors, challenges, and the human rights approach of municipal one-stop shops in the Western Balkans (Inglés)

Resumen 117084 JUN 01, 2017

Pfeil,Helene; Agarwal,Sanjay; Schott,Berenike Laura

Human rights-based assessment tool for citizen service centers : moving toward a rights-based approach in design, strategy, and implementation (Inglés)

Resumen 117083 JUN 01, 2017

Pfeil,Helene; Schott,Berenike Laura; Agarwal,Sanjay

Citizen service centers in Kenya : the role of Huduma Centers in advancing citizen-centered service delivery in a context of devolution and digitization (Inglés)

Resumen 117082 JUN 01, 2017

Firestone,Rachel Sohn; Schott,Berenike Laura; Kinuthia,John Muratha; Omollo,Annette; Agarwal,Sanjay; Pfeil,Helene; Johns,Kimberly D.; Kumagai,Saki

One-stop shops in Vietnam : changing the face of public administration for citizens and businesses through a single door to multiple services (Inglés)

Resumen 117081 JUN 01, 2017

Blunt,Melvyn; Davidsen,Soren; Agarwal,Sanjay; Pfeil,Helene; Schott,Berenike Laura

Recent developments and key considerations impacting the operations of one-stop shops for citizens : a summary of major trends and a design guide for citizen service centers (Inglés)

Resumen 117079 JUN 01, 2017

Pfeil,Helene; Schott,Berenike Laura; Agarwal,Sanjay

Título del documento Fecha del documento Número del informe Tipo de documento También avilable en
Indicators of citizen-centric public service delivery (Inglés)
Vea más +
MAY 01, 2018 126399 Documento de trabajo
International practices to promote budget literacy : key findings and lessons learned (Inglés)
Vea más +
JUN 05, 2017 115788 Publicación
The city of Pancevo’s citizen service center, Serbia : streamlining service delivery and fostering inclusion at the municipal level (Inglés)
Vea más +
JUN 01, 2017 117080 Resumen Inglés, Serbio
The city of Pancevo’s citizen service center, Serbia : streamlining service delivery and fostering inclusion at the municipal level : Gradski uslužni centar Grada Pančeva, Srbija : jednostavnije pružanje usluga i podsticanje inkluzije na lokalnom nivou (Serbio)
Vea más +
JUN 01, 2017 117080 Resumen Inglés,
Municipal citizen service centers in Southeastern Europe : survey results on success factors, challenges, and the human rights approach of municipal one-stop shops in the Western Balkans (Inglés)
Vea más +
JUN 01, 2017 117084 Resumen
Human rights-based assessment tool for citizen service centers : moving toward a rights-based approach in design, strategy, and implementation (Inglés)
Vea más +
JUN 01, 2017 117083 Resumen
Citizen service centers in Kenya : the role of Huduma Centers in advancing citizen-centered service delivery in a context of devolution and digitization (Inglés)
Vea más +
JUN 01, 2017 117082 Resumen
One-stop shops in Vietnam : changing the face of public administration for citizens and businesses through a single door to multiple services (Inglés)
Vea más +
JUN 01, 2017 117081 Resumen
Recent developments and key considerations impacting the operations of one-stop shops for citizens : a summary of major trends and a design guide for citizen service centers (Inglés)
Vea más +
JUN 01, 2017 117079 Resumen