World Bank Group Country Opinion Survey 2017: Poland FY 2017 Poland Country Opinion Survey Report THE WORLD BANK GROUP Public Opinion Research Group 1 June 2017 World Bank Group Country Opinion Survey 2017: Poland Acknowledgements The Poland Country Opinion Survey is part of the County Opinion Survey Program series of the World Bank Group. This report was prepared by the Public Opinion Research Group (PORG), led by Sharon Felzer (Senior Communications Officer, Head of PORG). Svetlana Markova, Jing Guo, and Jessica Cameron oversaw design, reporting, and analysis. Calita Woods, Dania Mendoza, and Noreen Wambui provided data support. PORG acknowledges the significant contribution from the Poland country team and the local fielding agency Kantar TNS S.A. In particular, PORG is grateful for the support from Filip Kochan (Communications Officer) who coordinated the survey related activities from Warsaw, Poland. 1 World Bank Group Country Opinion Survey 2017: Poland Table of Contents I. Objectives ...................................................................................3 II. Methodology ...............................................................................3 III. Demographics of the Sample.......................................................4 IV. General Issues Facing Poland ......................................................8 V. Overall Attitudes toward the World Bank Group .......................14 VI. Sectoral Effectiveness................................................................19 VII. How the World Bank Group Operates .......................................22 VIII. World Bank Group’s Knowledge and Instruments .....................27 IX. The Future Role of the World Bank Group in Poland .................31 X. Communication and Outreach ..................................................35 XI. Appendices ................................................................................38 2 World Bank Group Country Opinion Survey 2017: Poland I. Objectives This survey was designed to assist the World Bank Group (WBG) in gaining a better understanding of how stakeholders in Poland perceive the WBG. The survey explored: ▪ General Issues Facing Poland ▪ Overall Attitudes toward the World Bank Group ▪ World Bank Group’s Effectiveness and Results ▪ The World Bank Group’s Knowledge Work and Activities ▪ Working with the World Bank Group ▪ The Future Role of the World Bank Group in Poland ▪ Communication and Information Sharing ▪ Background Information II. Methodology From April to June 2017, 413 stakeholders of the WBG in Poland were invited to provide their opinions on the WBG’s work in the country by participating in a country opinion survey. Participants were drawn from the Office of the President, Prime Minister; office of a minister; office of a parliamentarian; ministries/ministerial departments/implementation agencies; Project Management Units (PMUs) overseeing implementation of WBG projects; consultants/ contractors working on WBG-supported projects/programs; local governments; bilateral/ multilateral agencies; private sector organizations; private foundations; the financial sector/ private banks; NGOs/community based organizations; the media; independent government institutions; trade unions; faith-based groups; youth groups; academia/research institutes/think tanks; the judiciary branch; and other organizations. A total of 109 stakeholders participated in the survey (26% response rate). Respondents completed the questionnaire via an online survey platform. Respondents were asked about: general issues facing Poland; their overall attitudes toward the WBG; the WBG’s effectiveness and results; the WBG’s knowledge work and activities; working with the WBG; the WBG’s future role in Poland; and the WBG’s communication and information sharing. Every country that engages in the Country Opinion Survey (COS) must include specific indicator questions that will be aggregated for the World Bank Group’s annual Corporate Scorecard. These questions are identified throughout the survey report. The results in this year’s Country Survey were compared to those in the Country Survey conducted in FY’13 (response rate was 33%, N=92). Data were weighted to reach the same stakeholder composition in two years, which allows for year comparisons. Stakeholder groups which were not present in both fiscal years were not included in the comparison. Respondents who belonged to the “other” stakeholder category were not included either. As a result, mean ratings, percentages of respondents, and the total number of respondents in both years are slightly different from those of the original data reported in the FY’13 COS report and the non- weighted data presented in appendices A, B, C, D, and F. For the weighted stakeholder breakdown and year comparison results, please refer to Appendix E (page 83). 3 World Bank Group Country Opinion Survey 2017: Poland III. Demographics of the Sample Current Position ▪ For further analyses, employees of ministries/ministerial departments/implementation agencies were combined with respondents from PMUs/consultants/contractors working on WBG-supported projects; respondents from the financial sector/private banks were combined with those from private sector organizations; respondents from NGOs/ community based organizations and private foundations were combined in the “CSO” category; and the small number of respondents from the media were included in the “Other” category. There were no respondents from the Office of the President/Prime Minister, the office of a minister, the office of a parliamentarian, trade unions, faith-based groups, youth groups, and the judiciary branch. 4 World Bank Group Country Opinion Survey 2017: Poland III. Demographics of the Sample (continued) Area of Primary Specialization 5 World Bank Group Country Opinion Survey 2017: Poland III. Demographics of the Sample (continued) Geographic Locations ▪ Geographic location comparisons can be found in Appendix C (page 74). Exposure to Agencies within the World Bank Group 6 World Bank Group Country Opinion Survey 2017: Poland III. Demographics of the Sample (continued) Familiarity with the World Bank Group ▪ Year comparison: Respondents in this year’s Country Survey and the FY’13 Country Survey had statistically similar levels of familiarity with the WBG (weighted mean in FY’17 = 6.3; weighted mean in FY’13 = 6.4)1. ▪ Respondents’ levels of familiarity with the WBG were significantly, strongly correlated with their ratings of the WBG’s overall effectiveness in Poland, and significantly, moderately correlated with the extent to which the WBG plays a relevant role in development in Poland, and the extent to which the WBG contributes to the country’s development results. 1 Please refer to Appendix E (page 83) for more details on weighting. The means in the chart were calculated based on un-weighted data. 7 World Bank Group Country Opinion Survey 2017: Poland IV. General Issues Facing Poland Headed in the Right Direction2 ▪ Year comparison: This year’s respondents were significantly less likely to believe that Poland is headed in the right direction compared to respondents in the FY’13 Country Survey. ▪ Stakeholder groups: In this year’s Country Survey, employees of ministries, respondents from PMUs/consultants/contractors working on WBG-supported projects, and respondents from independent government institutions were significantly more likely to indicate that Poland is headed in the right direction, while respondents from CSOs and academia/research institutes/think tanks were significantly less positive about the prospect of Poland. 2 Percentages presented in the chart were calculated based on weighted data from FY’17 and FY’13. 8 World Bank Group Country Opinion Survey 2017: Poland IV. General Issues Facing Poland (continued) Development Priority ▪ Year comparison: Respondents in the previous FY’13 Country Survey indicated that the most important development priorities in Poland were “public sector governance/ reform” (54%), “job creation/employment” (51%), and “economic growth” (42%). 9 World Bank Group Country Opinion Survey 2017: Poland IV. General Issues Facing Poland (continued) What Would Contribute Most to Reducing Poverty ▪ Year comparison: In the previous FY’13 Country Survey, respondents indicated that the greatest contributors to poverty reduction in Poland were “economic growth” (65%) and “job creation/employment” (63%). 10 World Bank Group Country Opinion Survey 2017: Poland IV. General Issues Facing Poland (continued) Factors Contributing to “Shared Prosperity” 11 World Bank Group Country Opinion Survey 2017: Poland IV. General Issues Facing Poland (continued) Gap between the Rich and the Poor Global Climate Change 12 World Bank Group Country Opinion Survey 2017: Poland IV. General Issues Facing Poland (continued) Early Childhood Development 13 World Bank Group Country Opinion Survey 2017: Poland V. Overall Attitudes toward the World Bank Group Attributing Failed/Slow Reform Efforts ▪ Year comparison: Respondents in the previous FY’13 Country Survey most often attributed failed or slow World Bank assisted reform efforts to that “the Government works inefficiently” (31%), “lack of/inadequate levels of capacity in Government” (30%), and “political pressures and obstacles” (26%). 14 World Bank Group Country Opinion Survey 2017: Poland V. Overall Attitudes toward the World Bank Group (continued) As noted in the “Methodology” section, the indicator questions referred to throughout the survey report are questions that are asked in every country that engages in the Country Opinion Survey. These will be aggregated for the World Bank Group’s annual Corporate Scorecard. The World Bank Group’s Overall Effectiveness3 (Indicator Question) Achieving Development Results (Indicator Question) WBG Staff Preparedness 3 Means presented in the charts on this page were calculated based on weighted data from FY’17 and FY’13. 15 World Bank Group Country Opinion Survey 2017: Poland V. Overall Attitudes toward the World Bank Group (continued) Overall Ratings for Indicator Questions by Stakeholder Groups ▪ Collaboration: Respondents who indicated that they collaborate with the WBG had significantly higher mean ratings for the aggregated responses to the twenty-six COS indicator questions (mean rating = 7.0) compared to respondents who do not collaborate with the WBG (mean rating = 6.1). Responses for individual indicator questions by exposure to the WBG can be found in Appendix F (page 88). 16 World Bank Group Country Opinion Survey 2017: Poland V. Overall Attitudes toward the World Bank Group (continued) Greatest Value ▪ Year comparison: Respondents in the previous FY’13 Country Survey indicated that the World Bank’s greatest values to Poland were its “policy advice” (51%) and “financial resources: investment lending” (46%). 17 World Bank Group Country Opinion Survey 2017: Poland V. Overall Attitudes toward the World Bank Group (continued) Greatest Weakness ▪ Year comparison: Respondents in the previous FY’13 Country Survey indicated that the World Bank’s greatest weakness in its work in Poland was “World Bank processes too slow and complex” (27%). 18 World Bank Group Country Opinion Survey 2017: Poland VI. Sectoral Effectiveness Effectiveness of WBG’s Support in Sectoral Areas: Year Comparison4 4 Means presented in this chart were calculated based on weighted data. See Appendix E for details. 19 World Bank Group Country Opinion Survey 2017: Poland VI. Sectoral Effectiveness (continued) Effectiveness of WBG’s Support in Sectoral Areas: Collaboration5 5 Note in the Appendix on the sectoral effectiveness (Appendix A, page 48) that primarily informed stakeholders responded to this question. Respondents were given the option of “don’t know” if they did not have exposure to the WBG’s work in certain development areas. 20 World Bank Group Country Opinion Survey 2017: Poland VI. Sectoral Effectiveness (continued) Drivers of Effectiveness To determine the key drivers of respondents’ ratings of the World Bank Group’s overall effectiveness and ratings of its ability to help achieve development results in Poland, bivariate correlational analyses were conducted using respondents’ ratings of the twenty-three specific areas of effectiveness. Correlational analyses, however, are not able to tell us exactly what is causing respondents’ ratings of the World Bank Group’s overall effectiveness or ratings of its ability to help achieve development results. Rather, these analyses tell us that as ratings of effectiveness in one area increase, respondents’ ratings of the WBG’s overall effectiveness increase, or as ratings of effectiveness in one area increase, ratings of the WBG’s ability to help achieve development results increase. Thus, it can be inferred that respondents’ perceptions of effectiveness in one specific area are related to, or drive, respondents’ perceptions of the WBG’s overall effectiveness or perceptions of the WBG’s ability to help achieve development results. ▪ Overall Effectiveness: Those specific areas with the highest Pearson Product-Moment correlations were determined to be the most closely related to perceptions of the WBG’s overall effectiveness, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the WBG’s overall effectiveness in Poland. The areas determined to be key drivers from these analyses were: ➢ The WBG’s effectiveness at urban development; ➢ The WBG’s effectiveness at agriculture and rural development; and ➢ The WBG’s effectiveness at anti-corruption. ▪ Achieving Development Results: Those specific areas with the highest Pearson Product- Moment correlations were determined to be the most closely related to perceptions of the WBG’s ability to help achieve development results in Poland, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the WBG’s ability to help achieve development results. The area determined to be key driver from these analyses was: ➢ The WBG’s effectiveness at anti-corruption; ➢ The WBG’s effectiveness at agriculture and rural development; and ➢ The WBG’s effectiveness at water and sanitation. 21 World Bank Group Country Opinion Survey 2017: Poland VII. How the World Bank Group Operates The World Bank Group’s Work in Poland: Year Comparison6 The World Bank Group’s Work in Poland: Collaboration 6 Means in the chart were calculated based on weighted data. 22 World Bank Group Country Opinion Survey 2017: Poland VII. How the World Bank Group Operates (continued) Overall Perceptions: Year Comparison7 7 Means in the chart were calculated based on weighted data. 23 World Bank Group Country Opinion Survey 2017: Poland VII. How the World Bank Group Operates (continued) Overall Perceptions: Collaboration 24 World Bank Group Country Opinion Survey 2017: Poland VII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner: Year Comparison8 8 Means in the chart were calculated based on weighted data. 25 World Bank Group Country Opinion Survey 2017: Poland VII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner: Collaboration 26 World Bank Group Country Opinion Survey 2017: Poland VIII. World Bank Group’s Knowledge and Instruments Frequency of Consulting WBG Knowledge Work and Activities9 ▪ Year comparison: This year’s respondents were significantly less likely to consult the WBG’s knowledge work and activities on a “weekly” basis compared to respondents in the previous FY’13 Country Survey. 9 Percentages in the chart were calculated based on weighted data. 27 World Bank Group Country Opinion Survey 2017: Poland VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Poland’ Knowledge Needs10 (Indicator Question) Contribution of the WBG’s Knowledge Work and Activities (Indicator Question) Technical Quality of the WBG’s Knowledge Work and Activities (Indicator Question) 10 Means in the charts on this page were calculated based on weighted data. 28 World Bank Group Country Opinion Survey 2017: Poland VIII. World Bank Group’s Knowledge and Instruments (continued) Qualities of the WBG’s Knowledge Work and Activities11 11 Means in the chart were calculated based on weighted data. 29 World Bank Group Country Opinion Survey 2017: Poland VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Poland’s Needs for Financial Instruments12 (Indicator Question) WBG’s Reimbursable Advisory Services 12 Means in the chart were calculated based on weighted data. 30 World Bank Group Country Opinion Survey 2017: Poland IX. The Future Role of the World Bank Group in Poland Making the World Bank Group of Greater Value ▪ Year comparison: Respondents in the previous FY’13 Country Survey indicated that the World Bank should “reduce the complexity of obtaining World Bank financing” (30%) to make itself of greater value in Poland. 31 World Bank Group Country Opinion Survey 2017: Poland IX. The Future Role of the WBG in Poland (continued) The World Bank Group Should Collaborate More with … ▪ Year comparison: Respondents in the previous FY’13 Country Survey indicated that the World Bank should work more with “local government” (71%) to ensure better development results in Poland. 32 World Bank Group Country Opinion Survey 2017: Poland IX. The Future Role of the WBG in Poland (continued) Where the World Bank Group Should Focus its Resources ▪ Year comparison: Respondents in the previous FY’13 Country Survey indicated that the World Bank should focus its resources on “public sector governance/reform” (56%), “economic growth” (36%), and “job creation/employment” (30%). 33 World Bank Group Country Opinion Survey 2017: Poland IX. The Future Role of the WBG in Poland (continued) Future Combination of the WBG Services 34 World Bank Group Country Opinion Survey 2017: Poland X. Communication and Outreach Note: When considering the World Bank Group’s future outreach with key constituencies, please see Appendix B (page 54) for all responses by stakeholder groups. General Information Sources ▪ Year comparison: Respondents in the previous FY’13 Country Survey indicated that they got most of their information about economic and social development issues in Poland from the “Internet” (76%). 35 World Bank Group Country Opinion Survey 2017: Poland X. Communication and Outreach (continued) Preferred Information Sources ▪ Year comparison: Respondents in the previous FY’13 Country Survey indicated that they would prefer to receive information from the World Bank through its “seminars/workshops/conference” (52%). 36 World Bank Group Country Opinion Survey 2017: Poland X. Communication and Outreach (continued) Access to Information The WBG Website Usage13 Use of the WBG’s Social Media Channels 13 Percentages presented in the chart were calculated based on weighted data. 37 World Bank Group Country Opinion Survey 2017: Poland XI. Appendices A. Responses to All Questions across All Respondents...................... 39 B. Responses to All Questions by Stakeholder Groups ...................... 54 C. Responses to Indicator Questions by Geographic Location........... 74 D. Responses to Selected Questions by Level of Collaboration with the World Bank Group ........................................................................ 76 E. Responses to Selected Questions by Year..................................... 83 F. Indicator Questions as a Function of Exposure to the WBG .......... 88 G. WBG Country Opinion Survey FY17 – Poland Questionnaire ....... 89 Poland 38 World Bank Group Country Opinion Survey 2017: Poland Appendix A: Responses to All Questions across All Respondents (N=109) All rating scale questions are presented with the total number of respondents that provided a rating (N), the number of respondents who indicated that they “Don’t know” (DK), the mean rating across all respondents (Mean), and the standard deviation of this mean (SD). Indicator questions are noted with an asterisk (*). A. General Issues Facing Poland Percentage of Respondents 1. In general would you say that Poland is headed in ... ? (N=105) The right direction 42.9% The wrong direction 45.7% Not sure 11.4% 39 World Bank Group Country Opinion Survey 2017: Poland A. General Issues Facing Poland (continued) 2. Listed below are a number of development priorities in Poland. Please identify which of the following you consider the most important Percentage of Respondents development priorities in Poland? (Choose no more than THREE) (Responses Combined; N=108) Public sector governance/reform (i.e., government effectiveness, public financial 52.8% management, public expenditure, fiscal system reform) Economic growth 43.5% Social protection (e.g., pensions, targeted social assistance) 24.1% Education 19.4% Job creation/employment 15.7% Energy 13.0% Health 13.0% Transport (e.g., roads, bridges, transportation) 11.1% Private sector development 10.2% Information and communications technology 10.2% Equality of opportunity (i.e., social inclusion) 10.2% Climate change (e.g., mitigation, adaptation) 10.2% Global/regional integration 8.3% Pollution 7.4% Poverty reduction 7.4% Gender equity 6.5% Trade and exports 5.6% Judiciary reform 3.7% Cardiovascular diseases and cancer 2.8% Urban development 2.8% Food security 1.9% Financial markets 1.9% Agriculture and rural development 1.9% Water and sanitation 0.9% Natural resource management 0.9% Crime and violence 0.9% Anti corruption 0.0% Disaster risk management 0.0% 40 World Bank Group Country Opinion Survey 2017: Poland A. General Issues Facing Poland (continued) 3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would Percentage of Respondents contribute most to reducing poverty in Poland? (Choose no more than THREE) (Responses Combined; N=106) Economic growth 61.3% Job creation/employment 41.5% Equality of opportunity (i.e., social inclusion) 40.6% Social protection (e.g., pensions, targeted social assistance) 31.1% Education 30.2% Public sector governance/reform (i.e., government effectiveness, public financial 22.6% management, public expenditure, fiscal system reform) Private sector development 16.0% Health 7.5% Information and communications technology 5.7% Agriculture and rural development 5.7% Urban development 5.7% Transport (e.g., roads, bridges, transportation) 4.7% Global/regional integration 3.8% Gender equity 3.8% Pollution 2.8% Judiciary reform 2.8% Trade and exports 1.9% Climate change (e.g., mitigation, adaptation) 1.9% Crime and violence 1.9% Anti corruption 1.9% Energy 0.9% Financial markets 0.9% Disaster risk management 0.0% Cardiovascular diseases and cancer 0.0% Water and sanitation 0.0% Food security 0.0% Natural resource management 0.0% 41 World Bank Group Country Opinion Survey 2017: Poland A. General Issues Facing Poland (continued) 4. The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Poland? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=105) Consistent economic growth 54.3% Education and training that better ensure job opportunity 27.6% Better entrepreneurial opportunities (i.e., to start small and medium sized 22.9% businesses) Better opportunity for the poor who live in rural areas 17.1% A growing middle class 16.2% Better employment opportunities for women 12.4% Better employment opportunities for young people 10.5% Better quality public services 10.5% Greater access to health and nutrition for citizens 6.7% More reliable social safety net 5.7% Greater voice and participation for citizens to help ensure greater accountability 5.7% Other 4.8% Better opportunity for the poor who live in urban areas 2.9% Greater access to micro-finance for the poor 1.0% 5. Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem, or not a problem at all in Poland? Percentage of Respondents (Select only ONE response) (N=105) A very big problem 10.5% A moderately big problem 46.7% A small problem 37.1% Not a problem at all 2.9% Don’t know 2.9% 6. In your view, is climate change a very serious problem, somewhat serious, not too serious, or not a problem in your country? (Select only ONE Percentage of Respondents response) (N=105) A very serious problem 13.3% A somewhat serious problem 50.5% Not too serious problem 22.9% Not a problem 6.7% Don’t know 6.7% 7. In your view, is early childhood development (i.e. nutrition, growth, care, and education) a very important, moderately important, slightly important, or not an important development priority in Poland? (Select only ONE Percentage of Respondents response) (N=105) A very important development priority 61.0% A moderately important development priority 26.7% A slightly important development priority 8.6% Not an important development priority 1.9% Don’t know 1.9% 42 World Bank Group Country Opinion Survey 2017: Poland B. Overall Attitudes toward the World Bank Group Familiarity N DK Mean SD 1. How familiar are you with the work of the World Bank Group in Poland? 104 0 6.27 2.16 (1-Not familiar at all, 10-Extremely familiar) Effectiveness* N DK Mean SD 2. Overall, please rate your impression of the World Bank Group’s effectiveness 93 12 6.17 2.04 in Poland. (1-Not effective at all, 10-Very effective) Staff Preparedness N DK Mean SD 3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Poland solve its most complicated 90 14 7.56 1.85 development challenges? (1-To no degree at all, 10-To a very significant degree) 4. When thinking about how the World Bank Group can have the most impact on development results in Poland, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and Percentage of Respondents knowledge services) in Poland? (Choose no more than THREE) (Responses Combined; N=103) Public sector governance/reform (i.e., government effectiveness, public financial 51.5% management, public expenditure, fiscal system reform) Economic growth 35.9% Job creation/employment 23.3% Energy 16.5% Poverty reduction 14.6% Health 14.6% Equality of opportunity (i.e., social inclusion) 14.6% Education 13.6% Private sector development 11.7% Social protection (e.g., pensions, targeted social assistance) 11.7% Pollution 10.7% Climate change (e.g., mitigation, adaptation) 9.7% Transport (e.g., roads, bridges, transportation) 8.7% Global/regional integration 7.8% Gender equity 7.8% Judiciary reform 6.8% Natural resource management 5.8% Anti corruption 4.9% Information and communications technology 3.9% Agriculture and rural development 3.9% Trade and exports 2.9% Financial markets 2.9% Disaster risk management 2.9% Water and sanitation 1.0% Urban development 1.0% Crime and violence 1.0% Food security 0.0% Cardiovascular diseases and cancer 0.0% 43 World Bank Group Country Opinion Survey 2017: Poland B. Overall Attitudes toward the World Bank Group (continued) 5. When thinking about the World Bank Group’s role, which Percentage of Respondents (N=100) activity do you believe is of greatest VALUE and which activity Greatest 2nd Greatest is of second greatest value in Poland? Value Value Combined Policy advice, studies, analyses 31.0% 18.4% 49.4% Capacity development related to World Bank Group supported 23.0% 22.4% 45.4% projects Bringing together different groups of stakeholders 12.0% 14.3% 26.3% Implementation support 7.0% 11.2% 18.2% Technical assistance 8.0% 8.2% 16.2% Financial resources 9.0% 5.1% 14.1% Promoting knowledge sharing 2.0% 10.2% 12.2% Data and statistics 4.0% 7.1% 11.1% Mobilizing third party financial resources 3.0% 3.1% 6.1% Donor coordination 1.0% 0.0% 1.0% Other 0.0% 0.0% 0.0% 6. Which of the following do you identify as the World Bank Group’s greatest Percentage of Respondents WEAKNESSES in its work in Poland? (Choose no more than TWO) (Responses Combined; N=100) Don’t know 23.0% Its advice and strategies do not lend themselves to practical problem solving 20.0% Not adequately sensitive to political/social realities in Poland 16.0% Not collaborating enough with stakeholders outside the Government 16.0% Not willing to honestly criticize policies and reform efforts in the country 16.0% World Bank Group’s processes too complex 11.0% Too influenced by developed countries 7.0% Not aligned with country priorities 6.0% Not exploring alternative policy options 6.0% World Bank Group’s processes too slow (e.g., too bureaucratic in its operational 6.0% policies and procedures) Other 6.0% Not aligned with other donors’ work 4.0% Not enough public disclosure of its work 4.0% The credibility of its knowledge/data 2.0% Not client focused 1.0% Staff too inaccessible 1.0% Arrogant in its approach 0.0% 44 World Bank Group Country Opinion Survey 2017: Poland B. Overall Attitudes toward the World Bank Group (continued) 7. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more Percentage of Respondents in your country? (Choose no more than TWO) (Responses Combined; N=96) Academia/think tanks/research institutes 47.9% Local government 41.7% NGOs/Community Based Organizations 24.0% Private sector 20.8% Parliament 13.5% Youth/university groups 9.4% Beneficiaries 7.3% Donor community 6.3% Don’t know 5.2% Media 5.2% Foundations 4.2% Other 2.1% To what extent do you agree with the following statements about the World Level of Agreement Bank Group’s work in Poland? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 8. Overall the World Bank Group currently plays a relevant role in 79 19 5.42 2.25 development in Poland* 9. The World Bank Group’s work is aligned with what I consider the 80 17 6.36 1.93 development priorities for Poland* To what extent is the World Bank Group an effective development partner in Degree Poland, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 10. Responsiveness to needs* 66 28 6.94 2.11 11. Flexibility (in terms of the institution’s products and services)* 65 29 6.35 2.05 12. Flexibility (in terms of changing country circumstances)* 69 25 6.07 2.09 13. Being inclusive* 70 25 6.54 2.05 14. Openness (sharing data and other information)* 78 14 7.73 1.79 15. Collaboration with the Government* 66 29 7.38 2.07 16. The speed in which it gets things accomplished on the ground* 67 28 6.34 1.94 17. Helping to bring discipline/effective supervision to implementation of 42 52 6.31 2.35 investment projects* 18. Collaboration with civil society* 45 48 5.80 2.44 19. Staff accessibility* 72 23 7.57 1.96 20. Collaboration with other donors and development partners* 52 42 7.33 2.17 21. Collaboration with the private sector* 45 49 5.62 2.38 22. Straightforwardness and honesty* 73 21 7.18 2.29 23. Treating clients and stakeholders in Poland with respect* 72 22 8.35 1.82 24. Being a long-term partner* 64 31 8.05 1.85 45 World Bank Group Country Opinion Survey 2017: Poland B. Overall Attitudes toward the World Bank Group (continued) 25. When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more Percentage of Respondents than TWO) (Responses Combined; N=88) Political pressures and obstacles 53.4% The Government works inefficiently 23.9% Lack of/inadequate levels of capacity in Government 22.7% Reforms are not well thought out in light of country challenges 18.2% The World Bank Group does not do adequate follow through/follow-up 13.6% The World Bank Group is not sensitive enough to political/social realities on the 11.4% ground Poor coordination within the Government 11.4% There is not an adequate level of citizen/civil society participation 9.1% Other 8.0% The World Bank Group works too slowly 5.7% Poor coordination within the World Bank Group 1.1% Poor donor coordination 0.0% 46 World Bank Group Country Opinion Survey 2017: Poland C. World Bank Group’s Effectiveness and Results 1. In your opinion, how IMPORTANT is it for the World Bank Group to be Importance involved in the following areas of development in Poland? (1-Not important at all, 10-Very important) N DK Mean SD 1. Social protection (e.g., pensions, targeted social assistance) 80 9 7.44 2.31 2. Gender equity 84 9 5.85 2.97 3. Private sector development 82 8 7.67 2.04 4. Education 85 7 8.05 1.94 5. Public sector governance/reform (i.e., government effectiveness, public 89 4 8.87 1.55 financial management, public expenditure, fiscal system reform) 6. Global/regional integration 84 8 7.30 2.27 7. Food security 76 13 5.22 2.68 8. Urban development 78 11 6.08 2.41 9. Energy 79 10 7.76 2.14 10. Water and sanitation 77 11 6.30 2.47 11. Pollution 84 7 7.71 2.06 12. Job creation/employment 84 6 7.29 2.49 13. Health 81 8 7.63 2.12 14. Financial markets 80 8 6.29 2.56 15. Transport (e.g., roads, bridges, transportation) 79 9 6.53 2.33 16. Agriculture and rural development 80 9 6.38 2.36 17. Trade and exports 76 12 6.00 2.76 18. Crime and violence 73 13 4.48 2.73 19. Natural resource management 76 12 6.37 2.66 20. Climate change (e.g., mitigation, adaptation) 83 7 6.82 2.60 21. Poverty reduction 85 5 7.72 2.09 22. Anti corruption 80 9 6.46 2.98 23. Judiciary reform 77 11 6.78 2.77 24. Economic growth 83 5 8.39 1.71 25. Disaster risk management 76 9 5.76 2.64 26. Equality of opportunity (i.e., social inclusion) 83 7 7.31 2.51 27. Cardiovascular diseases and cancer 75 13 6.19 2.86 28. Information and communications technology 81 9 6.99 2.56 47 World Bank Group Country Opinion Survey 2017: Poland C. World Bank Group’s Effectiveness and Results (continued) 2. How EFFECTIVE do you believe the World Bank Group is in terms of the work Effectiveness it does in the following areas of development in Poland? (1-Not effective at all, 10-Very effective) N DK Mean SD 1. Social protection (e.g., pensions, targeted social assistance) 30 61 5.60 2.28 2. Private sector development 24 66 5.58 2.38 3. Education 29 60 5.45 2.44 4. Public sector governance/reform (i.e., government effectiveness, public 53 37 6.21 2.23 financial management, public expenditure, fiscal system reform) 5. Global/regional integration 27 62 6.44 2.28 6. Urban development 13 74 6.00 2.83 7. Energy 17 69 5.47 2.12 8. Water and sanitation 12 76 6.00 2.45 9. Pollution 17 69 6.06 2.25 10. Job creation/employment 28 60 5.39 2.56 11. Health 15 73 5.00 2.51 12. Financial markets 18 68 4.94 2.46 13. Transport (e.g., roads, bridges, transportation) 22 67 6.14 2.40 14. Agriculture and rural development 11 77 5.36 2.42 15. Trade and exports 15 72 4.73 2.74 16. Natural resource management 14 75 5.50 2.47 17. Climate change (e.g., mitigation, adaptation) 22 67 6.14 2.46 18. Poverty reduction 24 65 6.33 2.28 19. Anti corruption 13 76 5.38 3.28 20. Economic growth 38 51 6.95 2.35 21. Disaster risk management 13 74 6.23 2.89 22. Equality of opportunity (i.e., social inclusion) 20 69 5.70 2.74 23. Information and communications technology 16 72 5.13 2.83 Achieving Development Results* N DK Mean SD 3. To what extent does the World Bank Group’s work help to achieve development results in Poland? (1-To no degree at all, 10-To a very significant 68 24 6.09 1.93 degree) To what extent do you agree with the following statements about the World Bank Group in Poland? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 4. The World Bank Group's financial instruments (i.e., investment lending, 55 37 6.56 2.02 Development Policy Loan, Trust Funds, etc.) meet the needs of Poland* 5. The World Bank Group meets Poland’s needs for knowledge services (e.g., 80 12 7.41 1.72 research, analysis, data, technical assistance)* Reimbursable Advisory Services N DK Mean SD 6. To what extent do you believe that Poland received value for money from the World Bank Group’s Reimbursable Advisory Services (RAS)? (1-To no 44 48 6.18 2.42 degree at all, 10-To a very significant degree) 48 World Bank Group Country Opinion Survey 2017: Poland D. The World Bank Group’s Knowledge Work and Activities 1. How frequently do you consult World Bank Group’s knowledge work and Percentage of Respondents activities in the work you do? (N=92) Weekly 6.5% Monthly 22.8% A few times a year 41.3% Rarely 26.1% Never 3.3% In Poland, to what extent do you believe that the World Bank Group’s Degree knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 2. Are timely 77 14 7.03 1.89 3. Include appropriate level of stakeholder involvement during preparation 52 37 6.46 2.30 4. Lead to practical solutions 69 21 6.35 2.42 5. Are accessible (well written and easy to understand) 77 13 7.29 2.16 6. Are source of relevant information on global good practices 74 16 7.95 1.77 7. Are relevant to country challenges 71 18 7.03 1.76 8. Are adequately disseminated 73 17 6.32 2.39 9. Are translated enough into local language 70 20 7.59 2.24 10. Are adaptable to Poland’s specific development challenges and country 68 19 6.94 2.34 circumstances* Overall Evaluations N DK Mean SD 11. Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make to development results in your 66 23 5.79 2.05 country?* (1-Not significant at all, 10-Very significant) 12. Overall, how would you rate the technical quality of the World Bank Group’s knowledge work and activities?* (1-Very low technical quality, 10-Very high 69 21 7.46 1.81 technical quality) E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 1. The World Bank Group disburses funds promptly 36 53 6.94 2.04 2. The World Bank Group effectively monitors and evaluates the projects and 50 41 7.40 2.01 programs it supports 3. The World Bank Group’s approvals and reviews are done in a timely fashion 49 40 7.27 2.11 4. The World Bank Group’s “Safeguard Policy” requirements are reasonable 17 71 7.06 2.19 5. The World Bank Group’s conditions on its lending are reasonable 26 61 7.50 2.20 6. The World Bank Group takes decisions quickly in Poland* 43 45 6.09 2.07 7. Working with the World Bank Group increases Poland's institutional capacity 76 14 7.99 1.73 8. Where country systems (e.g., procurement, financial management, etc.) are 27 62 7.37 2.26 adequate, the World Bank Group makes appropriate use of them* 9. The World Bank Group provides effective implementation support (i.e., 48 42 7.77 1.90 supervision of projects) 49 World Bank Group Country Opinion Survey 2017: Poland F. The Future Role of the World Bank Group in Poland 1. Which of the following SHOULD the World Bank Group do to make itself of Percentage of Respondents greater value in Poland? (Choose no more than TWO) (Responses Combined; N=89) Collaborate more effectively with Government clients (e.g., national, state, local) 51.7% Offer more innovative knowledge services 22.5% Reach out more to groups outside of Government 19.1% Reduce the complexity of obtaining World Bank Group financing 16.9% Provide more adequate data/knowledge/statistics/figures on Poland’s economy 15.7% Improve the quality of its experts as related to Poland’s specific challenges 14.6% Improve the competitiveness of its financing compared to markets (e.g., cost, 13.5% timeliness, other terms) Increase the level of capacity development in the country 11.2% Help to bring discipline/effective supervision to implementation of investment 9.0% projects Work faster 5.6% Offer more innovative financial products 4.5% Increase availability of Reimbursable Advisory Services (RAS) 3.4% Ensure greater selectivity in its work 2.2% Other 0.0% 2. When considering the combination of services that the World Bank Group offers in Poland, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more Percentage of Respondents of in Poland? (Select only ONE response) (N=90) Financial services 8.9% Knowledge products 43.3% Convening services 30.0% None of the above 1.1% The combination is appropriate for Poland 1.1% Don't know 15.6% G. Communication and Information Sharing 1. How do you get most of your information about economic and social Percentage of Respondents development issues in Poland? (Choose no more than TWO) (Responses Combined; N=90) Internet 63.3% Periodicals 26.7% Other 24.4% International newspapers 18.9% Local newspapers 17.8% Local radio 7.8% Social media (e.g., blogs, Facebook, Twitter, YouTube, Flickr) 7.8% Local television 6.7% International television 4.4% International radio 1.1% 50 World Bank Group Country Opinion Survey 2017: Poland G. Communication and Information Sharing (continued) 2. How would you prefer to receive information from the World Bank Group? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=92) World Bank Group’s seminars/workshops/conferences 50.0% e-Newsletters 41.3% World Bank Group’s publications and other written materials 31.5% Direct contact with World Bank Group (i.e., face to face meetings/discussions) 30.4% World Bank Group’s website 26.1% Social media (e.g., blogs, Facebook, Twitter, YouTube, Flickr) 7.6% Mobile phones 0.0% Other 0.0% 3. Are you aware of the World Bank Group's Access to Information Policies under which the World Bank Group discloses any information in its Percentage of Respondents possession that is not on a list of exceptions? (N=92) Yes 10.9% No 89.1% Percentage of Respondents 4. Do you have reliable access to the Internet? (N=92) Yes 100.0% No 0.0% Percentage of Respondents 5. Do you use/have you used the World Bank Group website? (N=92) Yes 82.6% No 17.4% 6. Do you currently consult the World Bank Group social media sites (e.g., blogs, Percentage of Respondents Facebook, Twitter, YouTube, and Flickr)? (N=91) Yes 24.2% No 75.8% 7. How frequently do you consult the World Bank Group’s website and/or social media channels (e.g., blogs, Facebook, Twitter, YouTube, Flickr) for Percentage of Respondents information/knowledge that you can use in your work? (N=91) Weekly 8.8% Monthly 19.8% A few times a year 26.4% Rarely 22.0% Never 23.1% Please rate how much you agree with the following statements. Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 8. I find the World Bank Group’s websites easy to navigate 70 4 6.64 2.09 9. I find the information on the World Bank Group’s websites useful 70 4 7.49 1.60 10. The World Bank Group’s social media channels (e.g., blogs, Facebook, Twitter, 36 53 5.69 2.28 YouTube, Flickr) are valuable sources of information about the institution 11. When I need information from the World Bank Group I know how to find it 79 11 7.29 2.45 (e.g., whom to call, where to reach them, etc.) 12. The World Bank Group is responsive to my information requests and inquiries 51 37 7.94 2.38 51 World Bank Group Country Opinion Survey 2017: Poland H. Background Information 1. Which of the following best describes your current position? (Select only ONE Percentage of Respondents response) (N=108) Employee of a Ministry, Ministerial Department or Implementation Agency 30.6% Academia/Research Institute/Think Tank 20.4% Local Government Office or Staff 12.0% Financial Sector/Private Bank 7.4% Bilateral/Multilateral Agency 6.5% Independent Government Institution (i.e., Regulatory Agency, Central 6.5% Bank/oversight institution) NGO/Community Based Organization 3.7% Media (press, radio, TV, web, etc.) 3.7% Project Management Unit (PMU) overseeing implementation of project/ 2.8% Consultant/Contractor working on World Bank Group supported project/program Private Foundation 2.8% Private Sector Organization 1.9% Other 1.9% 2. Please identify the primary specialization of your work. (Select only ONE Percentage of Respondents response) (N=107) Macroeconomics and fiscal management 24.3% Finance and markets 12.1% Social protection and labor 9.3% Generalist (specialized in multiple sectors) 9.3% Transport and ICT 8.4% Other 8.4% Governance 6.5% Urban, rural, and social development 5.6% Education 3.7% Trade and competitiveness 3.7% Water 1.9% Jobs 1.9% Public-private partnerships 0.9% Health, nutrition, and population 0.9% Energy and extractives 0.9% Gender 0.9% Poverty 0.9% 3. Currently, do you professionally collaborate/work with the World Bank Group Percentage of Respondents (IBRD, IFC, or MIGA) in your country? (N=106) Yes 47.2% No 52.8% 4. Which of the following agencies of the World Bank Group do you primarily Percentage of Respondents engage with in Poland? (Select only ONE response) (N=89) The World Bank (IBRD) 95.5% The International Finance Corporation (IFC) 2.2% The Multilateral Investment Guarantee Agency (MIGA) 0.0% Other 2.2% 52 World Bank Group Country Opinion Survey 2017: Poland H. Background Information (continued) 5. Which of the following describes most of your exposure to the World Bank Percentage of Respondents Group in Poland? (Choose no more than TWO) (Responses Combined; N=106) Use World Bank Group reports/data 50.9% Collaborate as part of my professional duties 45.3% Engage in World Bank Group related/sponsored events/activities 40.6% Use World Bank Group website for information, data, research, etc. 17.9% Observer (i.e., follow in media, discuss in informal conversations, etc.) 16.0% Percentage of Respondents 6. What’s your gender? (N=108) Female 44.4% Male 55.6% Percentage of Respondents 7. Which best represents your geographic location? (N=108) Warsaw 78.7% Outside Warsaw 21.3% 53 World Bank Group Country Opinion Survey 2017: Poland Appendix B: Responses to All Questions by Stakeholder Groups14  Employee of a Ministry/PMU/Consultant on WBG-supported Project N=36  Local Government N=13  Bilateral/Multilateral Agency N=7  Private Sector/Financial Sector/Private Bank N=10  CSO N=7  Independent Government Institution N=7  Academia/Research Institute/Think Tank N=22  Other N=6 A. General Issues facing Poland In general, would you say that Poland is headed in ... ?* Employee of a Ministry/ Bilateral/ Private Sector/ Independent Academia/ PMU/Consultant on Local Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents WBG-supported Project Government Agency Private Bank CSO Institution Think Tank Other The right direction 62.9% 46.2% 42.9% 40.0% 0.0% 57.1% 20.0% 33.3% The wrong direction 17.1% 38.5% 14.3% 60.0% 100.0% 42.9% 80.0% 66.7% Not sure 20.0% 15.4% 42.9% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 14 Only 108 respondents provided information about their current positions. Therefore, only these respondents were included in the across-stakeholder analysis presented in this appendix. 54 World Bank Group Country Opinion Survey 2017: Poland A. General Issues facing Poland (continued) Listed below are a number of development priorities in Poland. Please identify which of the following you consider the most important development priorities in Poland? (Choose no more than THREE) Employee of a Ministry/ Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents PMU/Consultant on Local Multilateral Financial Sector/ Government Research Institute/ (Responses combined) WBG-supported Project Government Agency Private Bank CSO Institution Think Tank Other Social protection 16.7% 23.1% 0.0% 50.0% 14.3% 42.9% 31.8% 16.7% Gender equity 8.3% 0.0% 0.0% 10.0% 0.0% 0.0% 13.6% 0.0% Private sector development 5.6% 30.8% 0.0% 10.0% 0.0% 28.6% 4.5% 16.7% Education 11.1% 15.4% 42.9% 10.0% 42.9% 14.3% 31.8% 0.0% Public sector governance/reform 61.1% 23.1% 28.6% 60.0% 71.4% 57.1% 59.1% 33.3% Global/regional integration 11.1% 7.7% 0.0% 30.0% 0.0% 0.0% 4.5% 0.0% Food security 0.0% 7.7% 0.0% 0.0% 0.0% 0.0% 4.5% 0.0% Urban development 0.0% 7.7% 0.0% 0.0% 0.0% 14.3% 4.5% 0.0% Energy 8.3% 7.7% 42.9% 20.0% 14.3% 28.6% 4.5% 16.7% Water and sanitation* 0.0% 0.0% 14.3% 0.0% 0.0% 0.0% 0.0% 0.0% Pollution 8.3% 7.7% 14.3% 0.0% 0.0% 14.3% 9.1% 0.0% Job creation/employment 8.3% 30.8% 14.3% 10.0% 14.3% 0.0% 27.3% 16.7% Health 8.3% 7.7% 28.6% 10.0% 14.3% 14.3% 18.2% 16.7% Financial markets 0.0% 0.0% 0.0% 0.0% 14.3% 0.0% 4.5% 0.0% Transport 16.7% 15.4% 0.0% 10.0% 0.0% 14.3% 4.5% 16.7% Agriculture and rural development 0.0% 7.7% 0.0% 10.0% 0.0% 0.0% 0.0% 0.0% Trade and exports 8.3% 0.0% 14.3% 0.0% 14.3% 0.0% 4.5% 0.0% Crime and violence 2.8% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Natural resource management 2.8% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Climate change 11.1% 7.7% 28.6% 0.0% 28.6% 0.0% 4.5% 16.7% Poverty reduction 5.6% 15.4% 0.0% 0.0% 14.3% 0.0% 9.1% 16.7% Anti corruption 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Judiciary reform 5.6% 0.0% 14.3% 0.0% 0.0% 0.0% 0.0% 16.7% Economic growth 52.8% 53.8% 14.3% 50.0% 42.9% 57.1% 18.2% 66.7% Disaster risk management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Equality of opportunity 8.3% 0.0% 14.3% 0.0% 14.3% 14.3% 18.2% 16.7% Cardiovascular diseases and cancer 2.8% 7.7% 0.0% 0.0% 0.0% 0.0% 4.5% 0.0% Information and communications technology 13.9% 15.4% 0.0% 0.0% 0.0% 0.0% 18.2% 0.0% *Significantly different between stakeholder groups 55 World Bank Group Country Opinion Survey 2017: Poland A. General Issues facing Poland (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Poland? (Choose no more than THREE) Employee of a Ministry/ Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents PMU/Consultant on Local Multilateral Financial Sector/ Government Research Institute/ (Responses combined) WBG-supported Project Government Agency Private Bank CSO Institution Think Tank Other Economic growth* 60.0% 92.3% 14.3% 100.0% 14.3% 28.6% 66.7% 66.7% Disaster risk management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Equality of opportunity 42.9% 30.8% 42.9% 50.0% 71.4% 14.3% 38.1% 33.3% Cardiovascular diseases and cancer 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Information and communications technology 8.6% 7.7% 0.0% 10.0% 0.0% 14.3% 0.0% 0.0% Social protection 28.6% 7.7% 28.6% 50.0% 28.6% 57.1% 38.1% 16.7% Agriculture and rural development 8.6% 7.7% 14.3% 0.0% 0.0% 0.0% 4.8% 0.0% Trade and exports 2.9% 7.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Crime and violence 2.9% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 16.7% Climate change 2.9% 0.0% 14.3% 0.0% 0.0% 0.0% 0.0% 0.0% Transport 11.4% 0.0% 14.3% 0.0% 0.0% 0.0% 0.0% 0.0% Energy* 0.0% 0.0% 0.0% 0.0% 14.3% 0.0% 0.0% 0.0% Anti corruption 2.9% 0.0% 0.0% 0.0% 14.3% 0.0% 0.0% 0.0% Judiciary reform 2.9% 0.0% 14.3% 10.0% 0.0% 0.0% 0.0% 0.0% Water and sanitation 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Pollution 0.0% 0.0% 14.3% 0.0% 0.0% 14.3% 4.8% 0.0% Job creation/employment 42.9% 69.2% 42.9% 10.0% 42.9% 28.6% 42.9% 33.3% Health 5.7% 15.4% 14.3% 0.0% 14.3% 0.0% 9.5% 0.0% Financial markets* 0.0% 0.0% 0.0% 0.0% 0.0% 14.3% 0.0% 0.0% Public sector governance/reform 17.1% 0.0% 28.6% 20.0% 57.1% 28.6% 28.6% 33.3% Gender equity 2.9% 0.0% 0.0% 0.0% 0.0% 0.0% 9.5% 16.7% Private sector development 20.0% 15.4% 14.3% 30.0% 14.3% 0.0% 9.5% 16.7% Education 22.9% 23.1% 28.6% 20.0% 28.6% 85.7% 33.3% 33.3% Global/regional integration 8.6% 7.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Food security 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Urban development 2.9% 0.0% 14.3% 0.0% 0.0% 14.3% 14.3% 0.0% Natural resource management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 56 World Bank Group Country Opinion Survey 2017: Poland A. General Issues facing Poland (continued) The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among th e bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Poland? (Choose no more than TWO) Employee of a Ministry/ Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents PMU/Consultant on Local Multilateral Financial Sector/ Government Research Institute/ (Responses combined) WBG-supported Project Government Agency Private Bank CSO Institution Think Tank Other Better opportunity for the poor who live in rural 20.0% 7.7% 42.9% 30.0% 0.0% 14.3% 15.0% 0.0% areas Better opportunity for the poor who live in urban 0.0% 7.7% 0.0% 10.0% 0.0% 14.3% 0.0% 0.0% areas Consistent economic growth 71.4% 53.8% 28.6% 60.0% 57.1% 28.6% 35.0% 66.7% Greater access to health and nutrition for citizens 0.0% 15.4% 14.3% 0.0% 0.0% 0.0% 15.0% 16.7% Better entrepreneurial opportunities 22.9% 7.7% 0.0% 40.0% 28.6% 0.0% 35.0% 33.3% A growing middle class 25.7% 15.4% 14.3% 20.0% 14.3% 14.3% 0.0% 16.7% More reliable social safety net 0.0% 7.7% 14.3% 0.0% 28.6% 0.0% 10.0% 0.0% Greater access to micro-finance for the poor 0.0% 0.0% 0.0% 10.0% 0.0% 0.0% 0.0% 0.0% Greater voice and participation for citizens to help 2.9% 15.4% 14.3% 0.0% 0.0% 14.3% 5.0% 0.0% ensure greater accountability Education and training that better ensure job 28.6% 15.4% 42.9% 20.0% 14.3% 85.7% 20.0% 16.7% opportunity* Better quality public services 11.4% 7.7% 14.3% 0.0% 0.0% 14.3% 15.0% 16.7% Better employment opportunities for young people 8.6% 15.4% 14.3% 10.0% 14.3% 0.0% 10.0% 16.7% Better employment opportunities for women* 8.6% 7.7% 0.0% 0.0% 28.6% 0.0% 35.0% 0.0% Other 0.0% 15.4% 0.0% 0.0% 14.3% 14.3% 5.0% 0.0% *Significantly different between stakeholder groups Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem, or not a problem at all in Poland? (Select only ONE response) Employee of a Ministry/ Bilateral/ Private Sector/ Independent Academia/ PMU/Consultant on Local Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents WBG-supported Project Government Agency Private Bank CSO Institution Think Tank Other A very big problem 11.8% 7.7% 0.0% 0.0% 14.3% 0.0% 23.8% 0.0% A moderately big problem 44.1% 61.5% 85.7% 30.0% 71.4% 28.6% 33.3% 50.0% A small problem 32.4% 15.4% 14.3% 70.0% 14.3% 71.4% 42.9% 50.0% Not a problem at all 5.9% 7.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Don’t know 5.9% 7.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% In your view, is climate change a very serious problem, somewhat serious, not too serious, or not a problem in your country? (Select only ONE response) Employee of a Ministry/ Bilateral/ Private Sector/ Independent Academia/ PMU/Consultant on Local Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents WBG-supported Project Government Agency Private Bank CSO Institution Think Tank Other A very serious problem 14.7% 0.0% 42.9% 10.0% 42.9% 14.3% 4.8% 0.0% A somewhat serious problem 44.1% 53.8% 42.9% 30.0% 42.9% 57.1% 66.7% 66.7% Not too serious problem 26.5% 23.1% 0.0% 40.0% 14.3% 28.6% 19.0% 16.7% Not a problem 5.9% 7.7% 14.3% 10.0% 0.0% 0.0% 4.8% 16.7% Don’t know 8.8% 15.4% 0.0% 10.0% 0.0% 0.0% 4.8% 0.0% 57 World Bank Group Country Opinion Survey 2017: Poland A. General Issues facing Poland (continued) In your view, is early childhood development (i.e. nutrition, growth, care, and education) a very important, moderately important, slightly important, or not an important development priority in Poland? (Select only ONE response) Employee of a Ministry/ Bilateral/ Private Sector/ Independent Academia/ PMU/Consultant on Local Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents WBG-supported Project Government Agency Private Bank CSO Institution Think Tank Other A very important development priority 70.6% 61.5% 28.6% 40.0% 85.7% 42.9% 61.9% 66.7% A moderately important development priority 20.6% 23.1% 42.9% 50.0% 0.0% 42.9% 28.6% 16.7% A slightly important development priority 5.9% 0.0% 28.6% 10.0% 14.3% 14.3% 9.5% 0.0% Not an important development priority 0.0% 7.7% 0.0% 0.0% 0.0% 0.0% 0.0% 16.7% Don’t know 2.9% 7.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% B. Overall Attitudes toward the World Bank Group Employee of a Ministry/ Bilateral/ Private Sector/ Independent Academia/ PMU/Consultant on Local Multilateral Financial Sector/ Government Research Institute/ WBG-supported Project Government Agency Private Bank CSO Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD How familiar are you with the work of the World 34 6.21 2.21 13 4.85 1.91 7 6.14 0.69 10 6.50 2.55 7 5.71 3.04 7 7.57 1.51 20 6.75 2.07 6 7.00 1.55 Bank Group in Poland? (1-Not familiar at all, 10-Extremely familiar) Employee of a Ministry/ Bilateral/ Private Sector/ Independent Academia/ PMU/Consultant on Local Multilateral Financial Sector/ Government Research Institute/ WBG-supported Project Government Agency Private Bank CSO Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the 31 6.77 1.96 11 5.64 2.06 6 6.67 1.37 6 6.33 1.97 6 4.83 2.14 7 6.29 1.60 20 5.55 2.42 6 6.67 1.51 World Bank Group’s effectiveness in Poland. (1-Not effective at all, 10-Very effective) Employee of a Ministry/ Bilateral/ Private Sector/ Independent Academia/ PMU/Consultant on Local Multilateral Financial Sector/ Government Research Institute/ WBG-supported Project Government Agency Private Bank CSO Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help Poland 31 7.74 1.73 11 6.82 1.78 5 7.80 0.84 8 8.38 1.30 5 7.80 1.10 7 7.14 2.04 18 7.17 2.55 5 8.20 1.64 solve its most complicated development challenges? (1-To no degree at all, 10-To a very significant degree) 58 World Bank Group Country Opinion Survey 2017: Poland B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Poland, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Poland? (Choose no more than THREE) Employee of a Ministry/ Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents PMU/Consultant on Local Multilateral Financial Sector/ Government Research Institute/ (Responses combined) WBG-supported Project Government Agency Private Bank CSO Institution Think Tank Other Energy 18.2% 7.7% 16.7% 10.0% 28.6% 28.6% 14.3% 16.7% Water and sanitation* 0.0% 0.0% 16.7% 0.0% 0.0% 0.0% 0.0% 0.0% Pollution 3.0% 7.7% 16.7% 10.0% 14.3% 28.6% 9.5% 33.3% Job creation/employment 21.2% 38.5% 33.3% 0.0% 14.3% 14.3% 33.3% 16.7% Health 9.1% 0.0% 33.3% 20.0% 0.0% 28.6% 23.8% 16.7% Financial markets 0.0% 7.7% 0.0% 10.0% 0.0% 14.3% 0.0% 0.0% Social protection 9.1% 7.7% 33.3% 20.0% 0.0% 28.6% 9.5% 0.0% Gender equity 9.1% 0.0% 0.0% 10.0% 0.0% 0.0% 14.3% 16.7% Private sector development 12.1% 23.1% 0.0% 20.0% 0.0% 0.0% 9.5% 16.7% Education 9.1% 23.1% 16.7% 10.0% 14.3% 14.3% 14.3% 16.7% Public sector governance/reform* 57.6% 23.1% 16.7% 60.0% 85.7% 85.7% 52.4% 16.7% Global/regional integration 9.1% 15.4% 0.0% 20.0% 0.0% 0.0% 4.8% 0.0% Food security 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Urban development 3.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Judiciary reform 6.1% 0.0% 16.7% 20.0% 0.0% 0.0% 9.5% 0.0% Economic growth* 42.4% 69.2% 0.0% 40.0% 28.6% 14.3% 33.3% 0.0% Disaster risk management 9.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Equality of opportunity 18.2% 0.0% 33.3% 20.0% 0.0% 14.3% 14.3% 16.7% Cardiovascular diseases and cancer 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Information and communications technology 6.1% 0.0% 0.0% 0.0% 0.0% 0.0% 4.8% 16.7% Transport* 12.1% 15.4% 0.0% 0.0% 0.0% 0.0% 0.0% 50.0% Agriculture and rural development 6.1% 7.7% 16.7% 0.0% 0.0% 0.0% 0.0% 0.0% Trade and exports 3.0% 7.7% 0.0% 0.0% 0.0% 0.0% 4.8% 0.0% Crime and violence 3.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Natural resource management 9.1% 7.7% 0.0% 0.0% 14.3% 0.0% 4.8% 0.0% Climate change 12.1% 0.0% 33.3% 0.0% 28.6% 14.3% 4.8% 0.0% Poverty reduction* 3.0% 15.4% 0.0% 0.0% 57.1% 0.0% 23.8% 50.0% Anti corruption 3.0% 15.4% 0.0% 0.0% 14.3% 0.0% 4.8% 0.0% *Significantly different between stakeholder groups 59 World Bank Group Country Opinion Survey 2017: Poland B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Poland? Employee of a Ministry/ Bilateral/ Private Sector/ Independent Academia/ Greatest Value PMU/Consultant on Local Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents WBG-supported Project Government Agency Private Bank CSO Institution Think Tank Other Bringing together different groups of stakeholders 3.0% 15.4% 28.6% 0.0% 14.3% 0.0% 26.3% 16.7% Capacity development related to World Bank Group 27.3% 30.8% 14.3% 44.4% 0.0% 33.3% 15.8% 0.0% supported projects Technical assistance 6.1% 0.0% 28.6% 11.1% 0.0% 16.7% 5.3% 16.7% Policy advice, studies, analyses 39.4% 38.5% 14.3% 22.2% 28.6% 33.3% 31.6% 0.0% Financial resources 9.1% 7.7% 0.0% 11.1% 0.0% 16.7% 5.3% 33.3% Data and statistics 3.0% 7.7% 0.0% 11.1% 14.3% 0.0% 0.0% 0.0% Promoting knowledge sharing 0.0% 0.0% 14.3% 0.0% 0.0% 0.0% 5.3% 0.0% Implementation support* 6.1% 0.0% 0.0% 0.0% 42.9% 0.0% 0.0% 33.3% Mobilizing third party financial resources 6.1% 0.0% 0.0% 0.0% 0.0% 0.0% 5.3% 0.0% Donor coordination 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.3% 0.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups Employee of a Ministry/ Bilateral/ Private Sector/ Independent Academia/ 2nd Greatest Value PMU/Consultant on Local Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents WBG-supported Project Government Agency Private Bank CSO Institution Think Tank Other Bringing together different groups of stakeholders 3.2% 7.7% 14.3% 22.2% 14.3% 16.7% 26.3% 33.3% Capacity development related to World Bank Group 38.7% 30.8% 28.6% 11.1% 14.3% 33.3% 0.0% 0.0% supported projects* Technical assistance 6.5% 7.7% 0.0% 22.2% 0.0% 16.7% 5.3% 16.7% Policy advice, studies, analyses 19.4% 7.7% 57.1% 11.1% 0.0% 33.3% 21.1% 0.0% Financial resources 3.2% 0.0% 0.0% 0.0% 14.3% 0.0% 5.3% 33.3% Data and statistics 3.2% 23.1% 0.0% 0.0% 14.3% 0.0% 10.5% 0.0% Promoting knowledge sharing 9.7% 23.1% 0.0% 22.2% 0.0% 0.0% 10.5% 0.0% Implementation support 12.9% 0.0% 0.0% 11.1% 28.6% 0.0% 21.1% 0.0% Mobilizing third party financial resources 3.2% 0.0% 0.0% 0.0% 14.3% 0.0% 0.0% 16.7% Donor coordination 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 60 World Bank Group Country Opinion Survey 2017: Poland B. Overall Attitudes toward the World Bank Group (continued) Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Poland? (Choose no more than TWO) Employee of a Ministry/ Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents PMU/Consultant on Local Multilateral Financial Sector/ Government Research Institute/ (Responses combined) WBG-supported Project Government Agency Private Bank CSO Institution Think Tank Other Not aligned with country priorities 12.5% 0.0% 0.0% 22.2% 0.0% 0.0% 0.0% 0.0% Not adequately sensitive to political/social realities 15.6% 23.1% 0.0% 0.0% 14.3% 14.3% 15.8% 50.0% in Poland Too influenced by developed countries* 3.1% 7.7% 0.0% 0.0% 42.9% 14.3% 5.3% 0.0% Not exploring alternative policy options 6.3% 7.7% 0.0% 11.1% 14.3% 14.3% 0.0% 0.0% Not collaborating enough with stakeholders outside 9.4% 0.0% 14.3% 22.2% 28.6% 14.3% 26.3% 33.3% the Government World Bank Group’s processes too complex 6.3% 7.7% 28.6% 0.0% 0.0% 42.9% 10.5% 16.7% Not willing to honestly criticize policies and reform 12.5% 0.0% 14.3% 0.0% 28.6% 14.3% 42.1% 0.0% efforts in the country* Staff too inaccessible 3.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% World Bank Group’s processes too slow 9.4% 7.7% 0.0% 0.0% 0.0% 0.0% 5.3% 16.7% Not aligned with other donors’ work* 6.3% 0.0% 28.6% 0.0% 0.0% 0.0% 0.0% 0.0% Its advice and strategies do not lend themselves to 12.5% 23.1% 14.3% 22.2% 0.0% 42.9% 31.6% 16.7% practical problem solving Not enough public disclosure of its work* 0.0% 0.0% 42.9% 0.0% 0.0% 0.0% 5.3% 0.0% Arrogant in its approach 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Not client focused 0.0% 0.0% 0.0% 11.1% 0.0% 0.0% 0.0% 0.0% The credibility of its knowledge/data 0.0% 7.7% 0.0% 0.0% 0.0% 0.0% 5.3% 0.0% Other 9.4% 0.0% 0.0% 0.0% 14.3% 14.3% 5.3% 0.0% Don’t know 28.1% 38.5% 28.6% 44.4% 14.3% 0.0% 10.5% 0.0% *Significantly different between stakeholder groups In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) Employee of a Ministry/ Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents PMU/Consultant on Local Multilateral Financial Sector/ Government Research Institute/ (Responses combined) WBG-supported Project Government Agency Private Bank CSO Institution Think Tank Other Beneficiaries 13.3% 15.4% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Youth/university groups 10.0% 7.7% 16.7% 0.0% 0.0% 14.3% 15.8% 0.0% Private sector 13.3% 30.8% 0.0% 50.0% 28.6% 14.3% 10.5% 60.0% Local government* 53.3% 69.2% 16.7% 0.0% 71.4% 0.0% 36.8% 40.0% Donor community 10.0% 0.0% 0.0% 25.0% 0.0% 14.3% 0.0% 0.0% NGOs/Community Based Organizations 10.0% 15.4% 16.7% 50.0% 42.9% 57.1% 21.1% 40.0% Academia/think tanks/research institutes* 36.7% 46.2% 16.7% 37.5% 28.6% 42.9% 89.5% 40.0% Parliament 20.0% 7.7% 16.7% 12.5% 0.0% 28.6% 10.5% 0.0% Foundations 0.0% 0.0% 0.0% 0.0% 14.3% 14.3% 5.3% 20.0% Media 10.0% 0.0% 16.7% 0.0% 0.0% 0.0% 5.3% 0.0% Other* 0.0% 0.0% 33.3% 0.0% 0.0% 0.0% 0.0% 0.0% Don’t know 6.7% 0.0% 33.3% 12.5% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 61 World Bank Group Country Opinion Survey 2017: Poland B. Overall Attitudes toward the World Bank Group (continued) To what extent do you agree with the following statements about the World Bank Group’s work in Poland? (1-Strongly disagree, 10-Strongly agree) Employee of a Ministry/ Bilateral/ Private Sector/ Independent Academia/ PMU/Consultant on Local Multilateral Financial Sector/ Government Research Institute/ WBG-supported Project Government Agency Private Bank CSO Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall the World Bank Group currently plays a 25 6.24 1.96 8 4.62 1.06 5 5.20 2.59 5 6.20 1.92 5 5.00 2.83 7 5.86 1.95 18 3.94 2.10 5 6.60 3.21 relevant role in development in Poland* The World Bank Group’s work is aligned with what I consider the development priorities for 27 6.85 1.51 9 6.22 1.72 5 6.20 1.92 5 7.60 0.55 5 6.00 2.24 7 6.86 1.68 17 5.24 2.49 5 6.40 2.30 Poland *Significantly different between stakeholder groups To what extent is the World Bank Group an effective development partner in Poland, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Employee of a Ministry/ Bilateral/ Private Sector/ Independent Academia/ PMU/Consultant on Local Multilateral Financial Sector/ Government Research Institute/ WBG-supported Project Government Agency Private Bank CSO Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Responsiveness to needs 25 7.72 1.93 8 6.75 2.92 4 7.00 1.41 2 6.50 0.71 3 7.67 0.58 5 6.00 1.87 13 6.00 2.38 5 6.40 2.07 Flexibility (in terms of the institution’s products 27 6.74 1.99 7 5.86 2.41 3 7.33 2.08 4 6.25 0.96 2 8.00 0.00 5 5.80 2.17 12 5.50 2.11 4 5.75 2.50 and services) Flexibility (in terms of changing country 25 6.80 1.89 8 6.12 2.03 4 7.00 1.41 4 6.50 1.73 2 7.00 0.00 6 6.33 1.51 15 4.33 2.32 4 5.00 0.82 circumstances)* Being inclusive 27 7.11 1.69 10 6.70 2.54 3 6.67 2.31 4 5.50 2.08 4 6.25 1.50 5 7.00 1.22 12 5.25 2.18 4 6.25 2.99 Openness (sharing data and other information) 28 7.75 1.90 8 7.88 1.13 6 7.67 0.52 4 8.00 0.82 4 7.50 1.91 6 8.33 1.51 16 7.31 2.47 5 8.00 2.00 Collaboration with the Government 27 7.70 1.79 7 7.71 1.80 6 7.50 1.38 3 7.00 3.00 3 7.67 1.15 5 8.00 1.73 10 5.60 2.99 4 7.75 1.89 The speed in which it gets things 29 6.83 1.75 8 6.00 2.33 4 5.00 1.41 2 7.00 1.41 3 5.67 2.08 6 5.83 2.48 9 5.78 2.17 5 6.40 1.67 accomplished on the ground Helping to bring discipline/effective supervision 14 7.29 1.9 6 6.50 1.52 2 4.50 2.12 1 6.00 - 2 7.50 0.71 2 5.00 2.83 9 4.56 3.28 5 7.00 1.58 to implementation of investment projects Collaboration with civil society 9 6.56 2.19 6 7.17 1.83 3 6.00 2.65 4 5.00 2.94 4 5.00 2.94 3 5.67 2.31 11 4.64 2.69 4 6.00 1.83 Staff accessibility 29 8.03 1.76 10 8.10 1.52 5 7.60 1.67 4 8.25 1.26 2 6.50 2.12 4 7.00 1.63 12 6.25 2.73 5 7.00 1.87 Collaboration with other donors and 20 7.05 2.26 6 7.50 1.64 4 7.25 2.06 2 9.00 1.41 1 5.00 - 5 8.00 1.00 9 7.22 2.99 4 7.25 2.63 development partners Collaboration with the private sector* 11 6.55 2.38 6 6.00 0.89 4 6.00 1.41 3 5.33 4.16 2 4.50 3.54 5 7.20 1.48 8 3.00 1.85 5 5.40 1.52 Straightforwardness and honesty 29 7.62 1.84 9 8.44 2.19 4 6.75 1.89 3 8.00 2.65 4 6.50 3.11 6 7.17 1.94 12 5.50 2.71 5 6.20 2.17 Treating clients and stakeholders in Poland 27 8.63 1.57 9 8.78 1.72 4 8.75 0.96 3 9.33 1.15 4 8.75 0.50 5 8.80 1.64 14 7.43 2.47 5 6.60 1.82 with respect Being a long-term partner 24 8.50 1.50 6 7.67 1.63 3 8.33 2.08 3 8.67 2.31 3 9.00 1.00 6 8.50 1.22 13 6.85 2.38 5 7.60 2.30 *Significantly different between stakeholder groups 62 World Bank Group Country Opinion Survey 2017: Poland B. Overall Attitudes toward the World Bank Group (continued) When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) Employee of a Ministry/ Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents PMU/Consultant on Local Multilateral Financial Sector/ Government Research Institute/ (Responses combined) WBG-supported Project Government Agency Private Bank CSO Institution Think Tank Other The World Bank Group does not do adequate 19.2% 8.3% 0.0% 12.5% 16.7% 0.0% 16.7% 20.0% follow through/follow-up Political pressures and obstacles 57.7% 33.3% 60.0% 50.0% 66.7% 42.9% 61.1% 60.0% Reforms are not well thought out in light of country 23.1% 16.7% 20.0% 12.5% 0.0% 28.6% 11.1% 20.0% challenges Poor coordination within the Government 15.4% 16.7% 0.0% 0.0% 16.7% 14.3% 5.6% 20.0% The Government works inefficiently 23.1% 25.0% 60.0% 25.0% 16.7% 14.3% 22.2% 20.0% Poor donor coordination 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% The World Bank Group is not sensitive enough to 7.7% 8.3% 20.0% 0.0% 16.7% 14.3% 22.2% 0.0% political/social realities on the ground Lack of/inadequate levels of capacity in 26.9% 25.0% 20.0% 12.5% 16.7% 28.6% 16.7% 20.0% Government There is not an adequate level of citizen/civil 7.7% 8.3% 0.0% 12.5% 33.3% 0.0% 11.1% 0.0% society participation The World Bank Group works too slowly 3.8% 8.3% 0.0% 0.0% 0.0% 14.3% 11.1% 0.0% Poor coordination within the World Bank Group 0.0% 8.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Other 7.7% 8.3% 0.0% 25.0% 0.0% 14.3% 0.0% 20.0% 63 World Bank Group Country Opinion Survey 2017: Poland C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Poland? (1-Not important at all, 10-Very important) Employee of a Ministry/ Bilateral/ Private Sector/ Independent Academia/ PMU/Consultant on Local Multilateral Financial Sector/ Government Research Institute/ WBG-supported Project Government Agency Private Bank CSO Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Social protection 24 7.04 2.31 11 6.91 2.43 5 7.60 1.14 6 9.67 0.52 6 6.83 3.43 6 7.33 1.37 17 8.00 2.42 4 7.25 2.22 Gender equity* 26 4.27 2.63 12 5.17 3.16 4 6.00 1.83 7 6.57 2.99 6 8.00 1.90 7 5.43 2.51 17 7.18 3.23 4 8.00 1.41 Private sector development 23 7.48 1.81 13 8.62 1.33 5 6.00 2.12 7 8.86 1.35 6 7.33 2.34 6 6.50 2.07 18 7.50 2.60 3 8.67 1.15 Education* 25 7.08 1.89 13 7.77 2.68 5 7.40 1.14 7 9.29 0.95 6 8.83 1.83 6 8.00 1.79 18 8.94 1.55 4 8.25 0.96 Public sector governance/reform 27 8.63 1.76 13 8.15 1.95 6 8.50 1.05 7 9.57 0.79 6 9.67 0.82 7 9.29 0.76 18 9.00 1.64 4 9.25 0.96 Global/regional integration 25 7.12 2.20 13 8.31 1.44 5 7.20 1.30 7 7.43 3.55 6 7.00 2.10 6 5.83 2.32 17 7.12 2.62 4 7.75 1.71 Food security 20 4.80 2.19 12 7.42 2.43 5 4.40 2.41 7 5.43 3.15 6 5.83 1.33 6 3.33 2.73 16 4.62 3.07 4 5.75 2.22 Urban development 22 5.91 2.33 12 7.75 2.01 5 6.60 1.14 7 5.71 2.87 5 5.60 1.82 6 5.17 2.64 16 5.50 2.88 4 5.50 1.29 Energy 23 7.43 2.11 13 8.31 1.44 5 7.40 1.52 7 8.29 1.50 5 9.20 1.79 6 6.83 2.32 15 7.67 2.99 4 7.00 2.45 Water and sanitation 21 6.14 2.31 13 7.08 2.36 6 6.33 1.97 7 6.29 2.56 5 7.20 3.11 6 4.67 1.86 14 5.71 3.05 4 7.25 1.71 Pollution 24 7.21 1.93 13 8.08 1.93 6 6.83 2.64 7 8.14 1.57 5 9.20 1.10 6 7.17 1.83 18 7.83 2.46 4 8.25 2.36 Job creation/employment 26 7.23 2.23 13 8.23 1.96 5 6.80 3.11 7 6.43 3.51 5 8.80 2.17 6 5.33 2.07 17 7.59 2.45 4 6.00 3.16 Health 22 7.09 2.18 13 8.23 2.39 5 7.80 1.92 7 8.43 1.81 5 8.20 2.49 6 7.67 1.51 18 7.33 2.40 4 7.50 1.29 Financial markets* 24 5.92 2.65 12 8.17 1.64 5 6.80 1.30 7 6.57 2.37 5 7.00 1.87 6 4.17 1.83 16 6.19 3.02 4 4.25 2.87 Transport* 23 6.61 2.23 12 8.08 1.88 5 5.80 1.64 7 7.00 2.08 5 5.20 1.92 6 4.17 1.94 16 6.69 2.65 4 6.00 2.71 Agriculture and rural development 24 6.21 2.08 12 7.83 1.80 5 6.80 1.30 7 7.00 2.58 5 7.00 2.12 6 4.17 2.64 16 6.00 2.61 4 6.00 3.37 Trade and exports* 21 6.05 2.69 11 8.36 1.57 5 4.80 1.64 7 6.43 2.82 5 6.20 2.59 6 3.83 1.94 16 5.63 3.22 4 3.75 2.06 Crime and violence* 21 4.10 2.17 9 6.22 3.03 5 4.00 1.58 7 5.71 2.98 5 6.40 2.30 6 2.33 2.34 15 3.93 3.10 4 3.00 1.83 Natural resource management 22 6.27 2.59 10 7.20 1.81 4 6.50 1.29 7 6.00 2.89 5 8.00 2.35 6 5.33 1.97 17 6.59 3.34 4 3.50 2.65 Climate change 25 6.52 2.65 12 7.00 2.22 6 6.67 3.01 7 6.43 2.99 5 9.20 1.79 6 7.17 2.14 17 6.24 2.97 4 8.00 1.83 Poverty reduction 26 7.31 1.81 13 8.23 1.79 5 7.20 3.63 7 7.57 2.82 5 10.00 0.00 6 7.17 0.75 18 7.67 2.20 4 7.75 2.87 Anti corruption* 22 5.55 2.89 11 7.09 2.98 5 5.80 2.86 7 7.00 3.51 5 8.60 1.34 6 3.33 2.58 19 7.53 2.65 4 6.50 3.42 Judiciary reform 21 6.05 2.85 11 6.55 2.98 5 6.60 1.52 7 8.43 2.94 5 8.00 1.87 6 5.33 3.14 17 7.29 3.06 4 7.00 0.82 Economic growth* 26 8.58 1.33 12 9.42 1.16 5 6.20 2.68 7 8.14 1.95 5 9.20 1.10 6 8.50 0.55 17 8.12 2.15 4 7.50 0.58 Disaster risk management 20 5.45 2.65 11 7.00 2.28 5 5.00 1.87 7 7.57 2.37 5 6.60 2.41 6 4.17 2.56 17 5.41 3.02 4 4.00 1.41 Equality of opportunity 26 6.58 2.93 11 8.18 1.47 5 6.40 2.70 7 8.57 1.40 5 8.40 1.34 6 6.33 2.73 18 7.39 2.57 4 8.50 3.00 Cardiovascular diseases and cancer* 20 6.30 2.54 11 7.36 2.69 4 5.50 2.52 7 8.14 1.46 5 7.80 2.17 6 3.67 2.50 17 5.29 3.46 4 4.75 2.22 Information and communications technology 23 6.74 2.47 12 8.33 1.83 5 5.20 1.92 7 7.86 1.68 5 8.00 2.92 6 6.00 2.28 18 7.11 2.97 4 4.25 2.63 *Significantly different between stakeholder groups 64 World Bank Group Country Opinion Survey 2017: Poland C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Poland? (1-Not effective at all, 10-Very effective) Employee of a Ministry/ Bilateral/ Private Sector/ Independent Academia/ PMU/Consultant on Local Multilateral Financial Sector/ Government Research Institute/ WBG-supported Project Government Agency Private Bank CSO Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Social protection 8 6.25 1.83 1 5.00 - 3 3.67 2.08 2 5.50 2.12 2 7.00 1.41 4 5.25 2.75 7 4.43 2.37 2 8.50 2.12 Private sector development 6 6.83 1.83 1 5.00 - 1 5.00 - 2 6.00 2.83 2 4.50 3.54 8 4.13 2.17 3 7.00 3.00 Education 5 5.40 3.29 2 7.50 3.54 2 4.00 1.41 2 6.50 0.71 1 6.00 - 3 5.33 2.08 10 4.20 2.15 3 8.00 1.73 Public sector governance/reform* 19 6.84 1.68 4 6.75 2.06 5 7.20 1.48 3 5.33 3.21 3 6.67 2.08 7 6.43 1.27 10 3.80 2.53 1 10.00 - Global/regional integration 11 6.73 2.53 2 7.00 2.83 2 7.50 0.71 2 5.00 2.83 7 5.57 2.51 2 7.50 0.71 Urban development 4 6.50 4.04 1 5.00 - 2 6.00 1.41 1 8.00 - 2 5.00 1.41 1 1.00 - 1 9.00 - Energy 3 6.00 3.61 1 5.00 - 1 5.00 - 2 6.50 2.12 1 6.00 - 3 4.33 1.53 3 4.00 2.65 2 7.00 1.41 Water and sanitation 3 7.00 1.00 1 5.00 - 2 7.00 1.41 1 8.00 - 1 2.00 - 2 3.00 2.83 1 9.00 - Pollution 4 7.00 1.41 1 5.00 - 1 5.00 - 1 4.00 - 2 8.00 1.41 2 4.50 2.12 4 4.50 2.38 1 10.00 - Job creation/employment 4 5.75 0.96 1 5.00 - 3 4.67 2.52 2 7.50 0.71 3 7.33 1.53 3 5.00 2.65 9 4.11 2.85 2 6.00 5.66 Health 3 6.00 3.00 1 5.00 - 2 6.50 2.12 1 6.00 - 1 7.00 - 1 3.00 - 4 2.75 2.87 1 5.00 - Financial markets 2 6.50 0.71 1 5.00 - 2 5.00 0.00 2 6.50 3.54 3 5.00 2.65 6 4.17 2.93 1 1.00 - Transport 7 7.29 1.80 1 5.00 - 1 7.00 - 1 9.00 - 1 6.00 - 2 3.00 0.00 6 4.67 2.80 2 8.00 1.41 Agriculture and rural development 3 5.67 0.58 1 5.00 - 1 7.00 - 2 3.00 0.00 2 4.00 4.24 1 10.00 - Trade and exports 4 5.25 2.99 1 5.00 - 1 5.00 - 3 4.67 2.89 4 3.75 3.20 1 2.00 - Natural resource management 4 5.50 3.11 1 5.00 - 1 5.00 - 1 8.00 - 3 5.00 2.65 2 5.50 2.12 1 2.00 - Climate change 9 6.22 2.64 1 5.00 - 2 6.00 1.41 2 7.00 1.41 3 6.00 2.65 3 4.00 3.00 1 10.00 - Poverty reduction 5 6.40 1.14 1 5.00 - 1 7.00 - 2 6.50 2.12 2 7.00 2.83 3 7.33 2.08 7 5.00 3.16 2 8.50 2.12 Anti corruption 3 8.00 1.73 1 5.00 - 1 8.00 - 2 3.00 0.00 4 2.50 3.00 1 10.00 - Economic growth 10 7.90 1.73 3 6.67 2.08 3 5.00 1.00 2 8.50 0.71 1 10.00 - 6 7.67 2.16 10 5.20 2.66 2 8.50 2.12 Disaster risk management 5 8.20 1.48 1 5.00 - 3 5.67 3.21 2 4.00 4.24 1 2.00 - Equality of opportunity 3 5.00 3.61 2 6.50 2.12 2 5.50 0.71 1 6.00 - 3 6.00 3.61 7 4.71 2.93 1 10.00 - Information and communications technology 6 5.67 2.88 1 5.00 - 2 5.50 3.54 4 3.75 3.20 2 4.00 2.83 *Significantly different between stakeholder groups Employee of a Ministry/ Bilateral/ Private Sector/ Independent Academia/ PMU/Consultant on Local Multilateral Financial Sector/ Government Research Institute/ WBG-supported Project Government Agency Private Bank CSO Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve development results in 24 6.71 1.57 8 6.13 1.89 4 5.50 0.58 5 6.40 1.67 4 7.50 1.00 7 5.29 2.21 12 4.83 2.33 4 6.25 2.63 Poland? (1-To no degree at all, 10-To a very significant degree) 65 World Bank Group Country Opinion Survey 2017: Poland C. World Bank Group’s Effectiveness and Results (continued) To what extent do you agree with the following statements about the World Bank Group in Poland? (1-Strongly disagree, 10-Strongly agree) Employee of a Ministry/ Bilateral/ Private Sector/ Independent Academia/ PMU/Consultant on Local Multilateral Financial Sector/ Government Research Institute/ WBG-supported Project Government Agency Private Bank CSO Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group’s financial instruments 17 6.82 1.63 6 6.67 1.03 4 7.75 3.30 4 6.25 2.36 4 7.50 2.08 5 5.00 1.58 11 5.82 2.48 3 7.33 1.53 meet the needs of Poland The World Bank Group meets Poland’s needs 25 7.56 1.50 9 6.67 1.66 5 8.60 1.34 7 8.71 1.11 5 6.60 2.19 7 7.29 1.11 17 6.94 2.08 4 7.25 2.06 for knowledge services Employee of a Ministry/ Bilateral/ Private Sector/ Independent Academia/ PMU/Consultant on Local Multilateral Financial Sector/ Government Research Institute/ WBG-supported Project Government Agency Private Bank CSO Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe that Poland received value for money from the World Bank 21 6.14 2.37 5 5.20 1.92 3 5.67 2.31 1 4.00 - 1 9.00 - 2 8.50 0.71 8 5.88 2.85 2 7.00 4.24 Group’s Reimbursable Advisory Services? (1-To no degree at all, 10-To a very significant degree) D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? Employee of a Ministry/ Bilateral/ Private Sector/ Independent Academia/ PMU/Consultant on Local Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents WBG-supported Project Government Agency Private Bank CSO Institution Think Tank Other Weekly 6.9% 0.0% 0.0% 0.0% 16.7% 14.3% 10.5% 0.0% Monthly 34.5% 0.0% 42.9% 12.5% 0.0% 14.3% 26.3% 25.0% A few times a year 41.4% 41.7% 28.6% 75.0% 50.0% 42.9% 31.6% 25.0% Rarely 13.8% 50.0% 14.3% 12.5% 33.3% 28.6% 31.6% 50.0% Never 3.4% 8.3% 14.3% 0.0% 0.0% 0.0% 0.0% 0.0% 66 World Bank Group Country Opinion Survey 2017: Poland D. The World Bank Group’s Knowledge Work and Activities (continued) In Poland, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Employee of a Ministry/ Bilateral/ Private Sector/ Independent Academia/ PMU/Consultant on Local Multilateral Financial Sector/ Government Research Institute/ WBG-supported Project Government Agency Private Bank CSO Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Are timely 24 7.00 2.02 8 7.00 1.85 5 7.40 1.52 6 8.17 0.75 5 8.00 0.71 7 7.00 1.83 17 6.24 2.22 4 6.75 2.06 Include appropriate level of stakeholder 21 7.10 1.92 3 5.00 2.65 4 6.75 1.89 4 7.00 2.71 3 5.67 2.08 3 7.33 2.08 11 4.73 2.33 2 8.00 2.83 involvement during preparation Lead to practical solutions 24 6.92 2.12 6 6.50 3.08 4 6.00 2.16 5 7.60 1.67 5 5.80 2.17 6 6.50 2.74 15 5.07 2.63 3 6.00 3.00 Are accessible (well written and easy to 24 7.13 1.96 8 7.38 2.97 5 7.40 1.14 6 8.00 1.10 5 7.20 1.92 7 8.29 1.60 17 6.53 2.76 4 7.75 2.06 understand) Are source of relevant information on global 24 7.88 1.75 6 7.83 2.04 5 8.00 1.41 5 8.40 0.55 5 8.80 1.10 7 8.43 1.13 17 7.24 2.39 4 8.50 1.29 good practices Are relevant to country challenges 21 7.10 1.97 8 7.00 1.69 5 7.00 1.58 6 7.67 1.03 5 8.00 1.22 7 7.86 1.46 15 5.93 1.71 3 6.67 2.08 Are adequately disseminated* 24 6.75 1.89 7 6.71 2.93 4 5.50 2.65 6 7.00 1.79 5 5.00 2.45 7 7.43 1.90 15 4.67 2.38 4 7.75 2.87 Are translated enough into local language 25 7.44 2.04 8 7.88 2.23 2 6.00 4.24 4 9.00 0.82 4 8.00 1.83 6 8.83 1.17 16 6.94 2.57 4 7.00 3.46 Are adaptable to Poland’s specific development challenges and country 21 7.05 2.33 8 6.88 2.42 4 8.00 2.16 5 8.20 0.84 5 8.00 1.41 6 7.33 2.50 16 5.50 2.45 2 7.50 3.54 circumstances *Significantly different between stakeholder groups Employee of a Ministry/ Bilateral/ Private Sector/ Independent Academia/ PMU/Consultant on Local Multilateral Financial Sector/ Government Research Institute/ WBG-supported Project Government Agency Private Bank CSO Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge 20 5.85 1.93 8 6.25 1.98 5 6.60 1.14 5 6.20 1.79 3 7.33 0.58 5 4.80 2.28 15 4.87 2.36 4 6.00 2.71 work and activities make to development results in your country? Overall, how would you rate the technical quality of the World Bank Group's knowledge work and 22 7.68 1.52 9 6.78 1.86 5 8.60 0.89 5 8.00 0.00 4 7.75 1.71 4 8.00 0.82 15 7.07 2.60 4 6.25 2.22 activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) 67 World Bank Group Country Opinion Survey 2017: Poland E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Employee of a Ministry/ Bilateral/ Private Sector/ Independent Academia/ PMU/Consultant on Local Multilateral Financial Sector/ Government Research Institute/ WBG-supported Project Government Agency Private Bank CSO Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group disburses funds 11 8.18 1.40 3 7.33 3.06 4 5.50 1.73 3 8.00 1.73 2 7.50 0.71 4 5.75 3.20 5 5.60 1.95 3 6.67 0.58 promptly The World Bank Group effectively monitors and evaluates the projects and programs it 17 8.00 1.84 5 8.20 2.39 6 6.83 1.47 3 7.33 2.52 4 8.25 0.96 3 5.67 3.06 8 6.50 2.33 3 7.00 2.00 supports The World Bank Group’s approvals and 19 7.79 1.78 5 7.80 2.17 5 6.20 2.95 3 7.67 2.08 3 7.67 2.31 4 6.50 3.00 5 6.60 2.79 4 6.50 1.29 reviews are done in a timely fashion The World Bank Group’s “Safeguard Policy” 7 7.00 2.65 2 6.50 3.54 3 7.00 1.73 1 8.00 - 2 5.50 0.71 1 10.00 - requirements are reasonable The World Bank Group’s conditions on its 11 7.64 1.86 2 6.50 3.54 4 6.00 2.45 3 8.33 0.58 1 10.00 - 1 3.00 - 2 9.50 0.71 1 10.00 - lending are reasonable The World Bank Group takes decisions quickly 18 6.67 2.30 4 5.50 2.38 4 6.25 0.96 3 7.33 1.53 1 7.00 - 3 4.67 3.06 5 5.20 1.92 4 4.75 0.50 in Poland Working with the World Bank Group increases 25 8.24 1.39 10 7.00 2.58 5 8.60 1.14 5 8.20 1.10 5 9.40 0.89 6 7.83 1.33 15 7.40 2.10 4 8.50 1.29 Poland’s institutional capacity Where country systems are adequate, the World Bank Group makes appropriate use of 9 7.22 2.64 5 7.80 2.28 3 5.00 2.00 1 8.00 - 1 8.00 - 2 7.50 0.71 3 8.67 2.31 2 7.50 3.54 them The World Bank Group provides effective 19 8.32 1.89 6 6.50 2.43 5 7.40 0.89 3 8.33 0.58 2 9.50 0.71 4 7.75 0.96 5 6.40 2.88 3 7.67 1.15 implementation support 68 World Bank Group Country Opinion Survey 2017: Poland F. The Future Role of the World Bank Group in Poland Which of the following SHOULD the World Bank Group do to make itself of greater value in Poland? (Choose no more than TWO) Employee of a Ministry/ Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents PMU/Consultant on Local Multilateral Financial Sector/ Government Research Institute/ (Responses combined) WBG-supported Project Government Agency Private Bank CSO Institution Think Tank Other Increase availability of Reimbursable Advisory 11.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Services Help to bring discipline/effective supervision to 3.7% 15.4% 0.0% 0.0% 0.0% 0.0% 22.2% 25.0% implementation of investment projects Offer more innovative knowledge services 14.8% 30.8% 33.3% 50.0% 33.3% 16.7% 11.1% 25.0% Collaborate more effectively with Government 44.4% 69.2% 33.3% 50.0% 33.3% 83.3% 66.7% 0.0% clients Work faster* 3.7% 7.7% 33.3% 0.0% 0.0% 0.0% 0.0% 25.0% Reduce the complexity of obtaining World Bank 22.2% 23.1% 16.7% 12.5% 16.7% 16.7% 5.6% 0.0% Group financing Offer more innovative financial products 0.0% 0.0% 0.0% 12.5% 0.0% 16.7% 0.0% 25.0% Ensure greater selectivity in its work 7.4% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Provide more adequate data/knowledge/statistics/figures on Poland’s 14.8% 30.8% 16.7% 25.0% 16.7% 16.7% 0.0% 25.0% economy Improve the competitiveness of its financing 22.2% 0.0% 0.0% 12.5% 16.7% 16.7% 5.6% 50.0% compared to markets Reach out more to groups outside of Government 3.7% 15.4% 16.7% 12.5% 33.3% 33.3% 38.9% 25.0% Increase the level of capacity development in the 18.5% 0.0% 16.7% 25.0% 0.0% 0.0% 11.1% 0.0% country Improve the quality of its experts as related to 22.2% 7.7% 0.0% 0.0% 33.3% 0.0% 22.2% 0.0% Poland’s specific challenges Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups When considering the combination of services that the World Bank Group offers in Poland, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Poland? (Select only ONE response) Employee of a Ministry/ Bilateral/ Private Sector/ Independent Academia/ PMU/Consultant on Local Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents WBG-supported Project Government Agency Private Bank CSO Institution Think Tank Other Financial services 7.1% 7.7% 0.0% 0.0% 0.0% 16.7% 11.1% 25.0% Knowledge products 46.4% 30.8% 83.3% 50.0% 33.3% 33.3% 50.0% 0.0% Convening services 28.6% 23.1% 16.7% 37.5% 33.3% 33.3% 33.3% 50.0% None of the above 3.6% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% The combination is appropriate for Poland 3.6% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Don't know 10.7% 38.5% 0.0% 12.5% 33.3% 16.7% 5.6% 25.0% 69 World Bank Group Country Opinion Survey 2017: Poland G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Poland? (Choose no more than TWO) Employee of a Ministry/ Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents PMU/Consultant on Local Multilateral Financial Sector/ Government Research Institute/ (Responses combined) WBG-supported Project Government Agency Private Bank CSO Institution Think Tank Other Local radio 11.1% 0.0% 14.3% 0.0% 16.7% 16.7% 0.0% 25.0% International radio 0.0% 0.0% 0.0% 12.5% 0.0% 0.0% 0.0% 0.0% Social media 3.7% 7.7% 14.3% 12.5% 0.0% 0.0% 11.1% 25.0% International newspapers 7.4% 15.4% 42.9% 37.5% 16.7% 33.3% 16.7% 25.0% Local television 14.8% 7.7% 0.0% 0.0% 0.0% 16.7% 0.0% 0.0% Internet 74.1% 61.5% 42.9% 62.5% 100.0% 50.0% 55.6% 25.0% Periodicals 22.2% 38.5% 0.0% 0.0% 33.3% 33.3% 44.4% 25.0% International television 3.7% 7.7% 0.0% 0.0% 0.0% 0.0% 0.0% 25.0% Local newspapers* 7.4% 15.4% 57.1% 50.0% 16.7% 16.7% 11.1% 0.0% Other 29.6% 23.1% 14.3% 25.0% 0.0% 16.7% 33.3% 25.0% *Significantly different between stakeholder groups How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Employee of a Ministry/ Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents PMU/Consultant on Local Multilateral Financial Sector/ Government Research Institute/ (Responses combined) WBG-supported Project Government Agency Private Bank CSO Institution Think Tank Other World Bank Group’s publications and other written 24.1% 15.4% 42.9% 50.0% 16.7% 83.3% 38.9% 0.0% materials* e-Newsletters 51.7% 38.5% 42.9% 37.5% 33.3% 0.0% 33.3% 75.0% World Bank Group’s 65.5% 53.8% 42.9% 37.5% 50.0% 50.0% 27.8% 50.0% seminars/workshops/conferences Mobile phones 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Direct contact with World Bank Group 27.6% 30.8% 57.1% 37.5% 16.7% 16.7% 27.8% 50.0% World Bank Group’s website 17.2% 46.2% 0.0% 0.0% 50.0% 33.3% 38.9% 25.0% Social media 10.3% 0.0% 0.0% 12.5% 16.7% 0.0% 11.1% 0.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups Are you aware of the World Bank Group's Access to Information Policies under which the World Bank Group discloses any information in its possession that is not on a list of exceptions? Employee of a Ministry/ Bilateral/ Private Sector/ Independent Academia/ PMU/Consultant on Local Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents WBG-supported Project Government Agency Private Bank CSO Institution Think Tank Other Yes 13.8% 0.0% 0.0% 12.5% 0.0% 16.7% 11.1% 25.0% No 86.2% 100.0% 100.0% 87.5% 100.0% 83.3% 88.9% 75.0% 70 World Bank Group Country Opinion Survey 2017: Poland G. Communication and Information Sharing (continued) Do you have reliable access to the Internet? Employee of a Ministry/ Bilateral/ Private Sector/ Independent Academia/ PMU/Consultant on Local Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents WBG-supported Project Government Agency Private Bank CSO Institution Think Tank Other Yes 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% No 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Do you use/have you used the World Bank Group website? Employee of a Ministry/ Bilateral/ Private Sector/ Independent Academia/ PMU/Consultant on Local Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents WBG-supported Project Government Agency Private Bank CSO Institution Think Tank Other Yes 82.8% 69.2% 85.7% 75.0% 100.0% 83.3% 83.3% 100.0% No 17.2% 30.8% 14.3% 25.0% 0.0% 16.7% 16.7% 0.0% Do you currently consult the World Bank Group social media sites? Employee of a Ministry/ Bilateral/ Private Sector/ Independent Academia/ PMU/Consultant on Local Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents WBG-supported Project Government Agency Private Bank CSO Institution Think Tank Other Yes 17.2% 23.1% 16.7% 37.5% 16.7% 16.7% 33.3% 50.0% No 82.8% 76.9% 83.3% 62.5% 83.3% 83.3% 66.7% 50.0% How frequently do you consult the World Bank Group’s website and/or social media channels for information/knowledge that you can use in your work? Employee of a Ministry/ Bilateral/ Private Sector/ Independent Academia/ PMU/Consultant on Local Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents WBG-supported Project Government Agency Private Bank CSO Institution Think Tank Other Weekly 0.0% 0.0% 0.0% 0.0% 0.0% 33.3% 22.2% 50.0% Monthly 17.9% 7.7% 28.6% 25.0% 16.7% 33.3% 27.8% 0.0% A few times a year 32.1% 23.1% 42.9% 37.5% 33.3% 0.0% 16.7% 25.0% Rarely 21.4% 46.2% 14.3% 12.5% 33.3% 0.0% 11.1% 25.0% Never 28.6% 23.1% 14.3% 25.0% 16.7% 33.3% 22.2% 0.0% 71 World Bank Group Country Opinion Survey 2017: Poland G. Communication and Information Sharing (continued) Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Employee of a Ministry/ Bilateral/ Private Sector/ Independent Academia/ PMU/Consultant on Local Multilateral Financial Sector/ Government Research Institute/ WBG-supported Project Government Agency Private Bank CSO Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD I find the World Bank Group’s websites easy to 22 6.50 2.06 9 7.11 1.83 5 5.80 2.39 4 6.75 1.89 6 7.17 1.47 5 6.00 2.00 14 6.93 2.56 4 6.00 2.94 navigate I find the information on the World Bank 22 7.45 1.26 9 7.00 1.87 5 7.80 1.64 4 7.75 1.89 6 8.00 1.41 5 7.80 1.30 14 7.57 2.17 4 6.75 1.71 Group’s websites useful The World Bank Group’s social media channels are valuable sources of information 10 5.70 2.26 5 6.00 1.00 2 7.50 2.12 3 7.00 1.00 1 7.00 - 1 8.00 - 10 4.90 3.07 3 4.33 2.08 about the institution When I need information from the World Bank 24 7.75 2.03 10 6.40 2.37 7 6.29 3.45 7 8.14 0.90 5 6.60 2.07 5 8.00 1.87 15 7.40 3.20 5 6.80 3.11 Group I know how to find it The World Bank Group is responsive to my 19 8.00 2.38 4 6.75 2.63 6 8.50 2.26 2 9.00 1.41 2 7.00 1.41 3 6.67 4.16 9 8.33 2.60 5 7.60 2.19 information requests and inquiries H. Background Information Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, or MIGA) in your country?* Employee of a Ministry/ Bilateral/ Private Sector/ Independent Academia/ PMU/Consultant on Local Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents WBG-supported Project Government Agency Private Bank CSO Institution Think Tank Other Yes 62.9% 38.5% 57.1% 20.0% 28.6% 85.7% 31.8% 40.0% No 37.1% 61.5% 42.9% 80.0% 71.4% 14.3% 68.2% 60.0% *Significantly different between stakeholder groups Which of the following agencies of the World Bank Group do you primarily engage with in Poland? (Select only ONE response) Employee of a Ministry/ Bilateral/ Private Sector/ Independent Academia/ PMU/Consultant on Local Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents WBG-supported Project Government Agency Private Bank CSO Institution Think Tank Other The World Bank (IBRD) 100.0% 100.0% 85.7% 80.0% 100.0% 100.0% 93.3% 100.0% The International Finance Corporation (IFC) 0.0% 0.0% 0.0% 20.0% 0.0% 0.0% 0.0% 0.0% The Multilateral Investment Guarantee Agency 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% (MIGA) Other 0.0% 0.0% 14.3% 0.0% 0.0% 0.0% 6.7% 0.0% 72 World Bank Group Country Opinion Survey 2017: Poland H. Background Information (continued) Which of the following describes most of your exposure to the World Bank Group in Poland? (Choose no more than TWO) Employee of a Ministry/ Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents PMU/Consultant on Local Multilateral Financial Sector/ Government Research Institute/ (Responses combined) WBG-supported Project Government Agency Private Bank CSO Institution Think Tank Other Observer 8.6% 25.0% 0.0% 30.0% 14.3% 14.3% 18.2% 33.3% Use World Bank Group reports/data 37.1% 58.3% 42.9% 60.0% 85.7% 42.9% 63.6% 33.3% Engage in World Bank Group related/sponsored 48.6% 33.3% 14.3% 50.0% 0.0% 71.4% 40.9% 33.3% events/activities Collaborate as part of my professional duties 57.1% 50.0% 57.1% 30.0% 14.3% 57.1% 36.4% 33.3% Use World Bank Group website for information, 17.1% 0.0% 28.6% 10.0% 14.3% 0.0% 27.3% 50.0% data, research, etc. What’s your gender? Employee of a Ministry/ Bilateral/ Private Sector/ Independent Academia/ PMU/Consultant on Local Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents WBG-supported Project Government Agency Private Bank CSO Institution Think Tank Other Female 52.8% 46.2% 42.9% 20.0% 42.9% 14.3% 54.5% 33.3% Male 47.2% 53.8% 57.1% 80.0% 57.1% 85.7% 45.5% 66.7% 73 World Bank Group Country Opinion Survey 2017: Poland Appendix C: Responses to Indicator Questions by Geographic Location15  Warsaw N=85  Outside Warsaw N=23 B. Overall Attitudes toward the World Bank Group Warsaw Outside Warsaw N Mean SD N Mean SD Overall, please rate your impression of the World Bank 72 6.39 1.80 21 5.43 2.64 Group’s effectiveness in Poland. (1-Not effective at all, 10-Very effective) To what extent do you agree with the following statements about the World Bank Group’s work in Poland? (1-Strongly disagree, 10-Strongly agree) Warsaw Outside Warsaw N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 59 5.75 2.19 19 4.26 2.08 development in Poland* The World Bank Group’s work is aligned with what I consider 62 6.47 1.79 18 6.00 2.38 the development priorities for Poland *Significantly different between geographic locations To what extent is the World Bank Group an effective development partner in Poland, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Warsaw Outside Warsaw N Mean SD N Mean SD Responsiveness to needs 49 7.12 1.87 16 6.38 2.78 Flexibility (in terms of the institution’s products and services) 49 6.43 1.98 15 5.93 2.25 Flexibility (in terms of changing country circumstances) 52 6.25 1.86 16 5.31 2.60 Being inclusive 52 6.60 1.94 17 6.24 2.36 Openness (sharing data and other information) 59 7.78 1.60 18 7.56 2.38 Collaboration with the Government* 52 7.63 1.87 13 6.23 2.52 The speed in which it gets things accomplished on the 52 6.48 1.85 14 5.64 2.13 ground Helping to bring discipline/effective supervision to 29 6.31 2.42 12 6.17 2.33 implementation of investment projects Collaboration with civil society 31 5.61 2.50 13 6.00 2.27 Staff accessibility 55 7.47 1.90 16 7.81 2.20 Collaboration with other donors and development partners 37 7.57 1.91 14 6.57 2.71 Collaboration with the private sector 33 5.82 2.42 11 4.73 2.00 Straightforwardness and honesty 56 7.18 2.07 16 7.00 2.97 Treating clients and stakeholders in Poland with respect 55 8.35 1.77 16 8.25 2.08 Being a long-term partner* 50 8.30 1.73 13 7.00 2.04 *Significantly different between geographic locations 15108 respondents provided information about their geographic location. Only these respondents were included in the analysis presented in this appendix. 74 World Bank Group Country Opinion Survey 2017: Poland C. World Bank Group’s Effectiveness and Results Warsaw Outside Warsaw N Mean SD N Mean SD To what extent does the World Bank Group’s work help to 53 6.02 1.83 15 6.33 2.29 achieve development results in Poland? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Poland? (1-Strongly disagree, 10- Strongly agree) Warsaw Outside Warsaw N Mean SD N Mean SD The World Bank Group’s financial instruments meet the 41 6.34 2.02 13 7.15 1.99 needs of Poland The World Bank Group meets Poland’s needs for knowledge 60 7.52 1.51 19 7.00 2.26 services D. The World Bank Group’s Knowledge Work and Activities In Poland, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Warsaw Outside Warsaw N Mean SD N Mean SD Are adaptable to Poland’s specific development challenges 50 7.16 2.13 17 6.18 2.81 and country circumstances Warsaw Outside Warsaw N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to 50 5.82 2.08 15 5.53 2.00 development results in your country? Overall, how would you rate the technical quality of the World 50 7.74 1.54 18 6.67 2.33 Bank Group's knowledge work and activities?* (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between geographic locations E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Warsaw Outside Warsaw N Mean SD N Mean SD The World Bank Group takes decisions quickly in Poland 33 5.97 1.99 9 6.44 2.51 Where country systems are adequate, the World Bank Group 18 6.94 2.18 8 8.25 2.43 makes appropriate use of them 75 World Bank Group Country Opinion Survey 2017: Poland Appendix D: Responses to Selected Questions by Level of Collaboration with the World Bank Group16 Note that this appendix presents comparative analysis of the data from those respondents who collaborate with the WBG vs. those respondents who do not collaborate with the WBG and covers the following selected questions from the FY17 Poland COS questionnaire: All 10-point scale questions and question B4 “When thinking about how the World Bank Group can have the most impact on development results in Poland, in which sectoral areas do you believe the World Bank Group should focus most of its resources in Poland?” Collaborating with the WBG N=50 Not collaborating with the WBG N=56 B. Overall Attitudes toward the World Bank Group Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in 50 6.80 1.92 52 5.81 2.22 Poland?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall, please rate your impression of the World Bank 46 6.63 1.94 45 5.76 2.06 Group’s effectiveness in Poland.* (1-Not effective at all, 10-Very effective) *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help Poland solve its most complicated 47 7.53 1.85 41 7.59 1.84 development challenges? (1-To no degree at all, 10-To a very significant degree) 16Only 106 respondents provided information about their level of collaboration with the World Bank Group (question H3 in the questionnaire). Therefore, only these respondents were included in the analysis presented in this appendix. 76 World Bank Group Country Opinion Survey 2017: Poland B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Poland, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Poland? (Choose no more than THREE) Percentage of Respondents Collaborating with Not collaborating (Responses combined) the WBG with the WBG Energy 18.0% 15.7% Water and sanitation 2.0% 0.0% Pollution 8.0% 13.7% Job creation/employment 26.0% 21.6% Health 10.0% 17.6% Financial markets 4.0% 2.0% Social protection 12.0% 11.8% Gender equity 8.0% 7.8% Private sector development 12.0% 11.8% Education 14.0% 13.7% Public sector governance/reform 52.0% 49.0% Global/regional integration 10.0% 5.9% Food security 0.0% 0.0% Urban development 2.0% 0.0% Judiciary reform 4.0% 9.8% Economic growth 36.0% 37.3% Disaster risk management 6.0% 0.0% Equality of opportunity 16.0% 11.8% Cardiovascular diseases and cancer 0.0% 0.0% Information and communications technology 4.0% 3.9% Transport 8.0% 9.8% Agriculture and rural development 4.0% 3.9% Trade and exports 2.0% 3.9% Crime and violence 0.0% 0.0% Natural resource management 6.0% 5.9% Climate change 14.0% 5.9% Poverty reduction 8.0% 21.6% Anti corruption 2.0% 5.9% To what extent do you agree with the following statements about the World Bank Group’s work in Poland? (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 42 5.88 2.09 34 4.71 2.17 development in Poland* The World Bank Group’s work is aligned with what I consider 44 6.82 1.76 34 5.82 2.07 the development priorities for Poland* *Significantly different between collaborators and non-collaborators 77 World Bank Group Country Opinion Survey 2017: Poland B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Poland, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Responsiveness to needs 38 7.18 2.00 25 6.68 2.25 Flexibility (in terms of the institution’s products and services) 39 6.64 1.99 23 5.96 2.03 Flexibility (in terms of changing country circumstances)* 41 6.46 1.61 25 5.40 2.61 Being inclusive* 40 6.98 1.80 27 5.85 2.27 Openness (sharing data and other information) 43 8.05 1.80 32 7.31 1.75 Collaboration with the Government 40 7.70 1.73 23 6.78 2.50 The speed in which it gets things accomplished on the 42 6.24 2.02 22 6.32 1.84 ground Helping to bring discipline/effective supervision to 23 6.74 2.12 16 5.63 2.73 implementation of investment projects Collaboration with civil society 25 6.08 2.08 18 5.11 2.78 Staff accessibility 42 7.79 1.75 27 7.19 2.30 Collaboration with other donors and development partners 33 7.18 2.08 16 7.38 2.50 Collaboration with the private sector* 25 6.24 2.09 18 4.50 2.41 Straightforwardness and honesty 43 7.47 2.07 27 6.63 2.59 Treating clients and stakeholders in Poland with respect 42 8.50 1.58 27 8.07 2.20 Being a long-term partner 40 8.27 1.66 22 7.50 2.11 *Significantly different between collaborators and non-collaborators 78 World Bank Group Country Opinion Survey 2017: Poland C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Poland? (1-Not important at all, 10-Very important) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Social protection 39 7.36 2.07 38 7.76 2.44 Gender equity* 41 4.90 2.92 40 6.75 2.76 Private sector development 39 7.36 1.99 41 7.93 2.11 Education 40 8.05 1.78 42 8.12 2.00 Public sector governance/reform 45 8.82 1.56 41 8.98 1.39 Global/regional integration 41 7.20 2.39 41 7.34 2.19 Food security 37 5.00 2.49 38 5.47 2.88 Urban development 37 5.73 2.38 39 6.38 2.42 Energy 38 7.47 2.15 39 8.08 2.11 Water and sanitation 37 6.08 2.45 38 6.47 2.51 Pollution 40 7.55 2.14 42 7.90 1.99 Job creation/employment 41 7.39 2.42 41 7.27 2.49 Health 38 7.42 2.23 41 7.80 2.09 Financial markets 39 5.85 2.74 39 6.82 2.27 Transport 38 6.34 2.57 39 6.82 2.01 Agriculture and rural development 39 6.36 2.60 39 6.56 2.04 Trade and exports 37 5.70 2.76 37 6.32 2.72 Crime and violence* 34 3.65 2.25 37 5.22 2.93 Natural resource management 36 6.00 2.69 38 6.79 2.56 Climate change 40 6.72 2.65 41 6.93 2.63 Poverty reduction 41 7.66 2.06 42 7.79 2.19 Anti corruption 38 6.00 3.16 40 7.00 2.75 Judiciary reform 36 6.25 2.89 39 7.26 2.67 Economic growth 41 8.68 1.31 40 8.15 2.03 Disaster risk management 36 5.44 2.44 38 6.03 2.86 Equality of opportunity 40 7.23 2.68 41 7.34 2.38 Cardiovascular diseases and cancer 34 5.97 2.87 39 6.44 2.85 Information and communications technology 38 6.74 2.62 41 7.29 2.42 *Significantly different between collaborators and non-collaborators 79 World Bank Group Country Opinion Survey 2017: Poland C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Poland? (1-Not effective at all, 10-Very effective) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Social protection 19 6.00 2.08 10 4.60 2.46 Private sector development* 14 6.36 2.13 8 3.75 1.98 Education 16 5.75 2.62 11 4.73 2.28 Public sector governance/reform* 29 6.76 1.48 22 5.50 2.89 Global/regional integration 16 6.38 2.19 9 6.44 2.79 Urban development 9 5.89 2.67 3 6.00 4.36 Energy 9 5.22 2.11 6 5.17 2.32 Water and sanitation 8 6.38 2.20 3 4.67 3.51 Pollution 8 6.00 2.00 8 5.88 2.64 Job creation/employment 15 6.00 1.69 12 4.42 3.20 Health 9 5.67 2.06 5 3.40 2.88 Financial markets 10 5.40 2.37 7 4.00 2.58 Transport 11 6.27 2.10 10 5.90 2.88 Agriculture and rural development 7 5.43 2.37 3 5.00 3.46 Trade and exports 11 4.91 2.39 3 2.67 2.89 Natural resource management 10 4.90 2.42 3 6.33 2.08 Climate change 16 6.13 2.31 5 5.80 3.27 Poverty reduction 14 6.86 1.70 8 5.25 3.11 Anti corruption 7 6.43 2.94 5 3.60 3.58 Economic growth 20 7.30 1.87 16 6.44 2.94 Disaster risk management 9 6.56 2.92 3 4.67 3.21 Equality of opportunity 14 6.29 2.55 5 3.60 2.51 Information and communications technology 9 5.00 2.50 6 4.67 3.27 *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent does the World Bank Group’s work help to 36 6.44 1.70 30 5.77 2.16 achieve development results in Poland? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Poland? (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD The World Bank Group’s financial instruments meet the 29 6.72 2.02 24 6.29 2.10 needs of Poland The World Bank Group meets Poland’s needs for knowledge 41 7.56 1.69 36 7.28 1.77 services Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe that Poland received value for money from the World Bank Group’s Reimbursable Advisory 27 6.30 2.25 15 6.00 2.70 Services? (1-To no degree at all, 10-To a very significant degree) 80 World Bank Group Country Opinion Survey 2017: Poland D. The World Bank Group’s Knowledge Work and Activities In Poland, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Are timely 41 7.00 1.82 33 7.06 2.03 Include appropriate level of stakeholder involvement during 31 6.81 2.14 18 5.78 2.51 preparation Lead to practical solutions 36 6.50 2.32 30 6.23 2.54 Are accessible (well written and easy to understand) 40 7.35 2.07 34 7.15 2.28 Are source of relevant information on global good practices 40 8.00 1.78 31 7.81 1.82 Are relevant to country challenges 37 7.16 1.80 31 6.87 1.75 Are adequately disseminated 39 6.54 2.11 31 5.81 2.61 Are translated enough into local language 38 7.63 2.43 29 7.34 2.00 Are adaptable to Poland’s specific development challenges 37 7.27 2.27 29 6.59 2.34 and country circumstances Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to 36 6.19 2.07 27 5.30 1.94 development results in your country? Overall, how would you rate the technical quality of the World 36 7.89 1.63 30 7.00 1.98 Bank Group's knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD The World Bank Group disburses funds promptly 21 7.24 2.36 14 6.57 1.50 The World Bank Group effectively monitors and evaluates the 30 7.70 2.12 19 6.95 1.84 projects and programs it supports The World Bank Group’s approvals and reviews are done in a 33 7.45 2.28 13 6.77 1.88 timely fashion The World Bank Group’s “Safeguard Policy” requirements are 11 7.27 2.65 5 6.40 0.89 reasonable The World Bank Group’s conditions on its lending are 16 7.81 2.40 9 7.00 1.94 reasonable The World Bank Group takes decisions quickly in Poland 28 6.43 2.20 13 5.38 1.76 Working with the World Bank Group increases Poland’s 41 8.22 1.54 32 7.72 1.97 institutional capacity Where country systems are adequate, the World Bank Group 19 7.26 2.42 7 7.57 2.07 makes appropriate use of them The World Bank Group provides effective implementation 29 8.21 1.63 17 7.00 2.21 support* *Significantly different between collaborators and non-collaborators 81 World Bank Group Country Opinion Survey 2017: Poland G. Communication and Information Sharing Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD I find the World Bank Group’s websites easy to navigate 33 6.64 2.18 34 6.62 2.09 I find the information on the World Bank Group’s websites 33 7.73 1.40 34 7.26 1.83 useful The World Bank Group’s social media channels are valuable 18 6.28 2.19 16 5.13 2.42 sources of information about the institution When I need information from the World Bank Group I know 41 7.90 2.15 35 6.54 2.64 how to find it* The World Bank Group is responsive to my information 33 8.03 2.40 16 7.50 2.39 requests and inquiries *Significantly different between collaborators and non-collaborators 82 World Bank Group Country Opinion Survey 2017: Poland Appendix E: Responses to Selected Questions by Year17 All data presented in this appendix are weighted. As a result, means of the FY 2017 data and the total number of respondents indicated will be slightly different from the aggregated responses in Appendix A. Similarly, responses from FY 2013 respondents and the total number of respondents indicated may differ from those reported in the FY 2013 COS report. FY 2013 Number of comparable respondents = 60 • FY 2017 Number of comparable respondents = 99 By weighting, the FY 2013 and FY 2017 samples have the same stakeholder composition and thus are comparable. The weighted percentage of a stakeholder group is determined by the extent to which the World Bank Group interacts with them in the country and the percentage this group usually makes up in the past aggregated annual global data. The weighted stakeholder breakdown is presented below: Percentage of Respondents FY 2013 FY 2017 Government institutions 50.0% 50.0% Local Government 13.0% 13.0% Civil society 6.0% 6.0% Private sector 12.0% 12.0% Academia 15.0% 15.0% Media 4.0% 4.0% A. General Issues facing Poland In general would you say that Poland is headed in...?* Percentage of Respondents FY 2013 FY 2017 The right direction 71.2% 45.8% The wrong direction 20.3% 43.8% Not sure 8.5% 10.4% *Significantly different between FY2017 and FY2013 B. Overall Attitudes toward the World Bank Group FY 2013 FY 2017 N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in 60 6.42 1.80 95 6.28 2.25 Poland? (1-Not familiar at all, 10-Extremely familiar) FY 2013 FY 2017 N Mean SD N Mean SD Overall, please rate your impression of the World Bank Group’s 53 6.34 1.73 84 6.26 2.05 effectiveness in Poland. (1-Not effective at all, 10-Very effective) FY 2013 FY 2017 N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Poland solve its most 52 7.20 1.48 83 7.60 1.86 complicated development challenges? (1-To no degree at all, 10-To a very significant degree) 17Only those questions that were asked in the FY 2013 and FY 2017 country opinion surveys, with similar response scales/options, are presented in this appendix. 83 World Bank Group Country Opinion Survey 2017: Poland B. Overall Attitudes toward the World Bank Group (continued) To what extent do you agree with the following statements about the World Bank Group’s work in Poland? (1-Strongly disagree, 10-Strongly agree) FY 2013 FY 2017 N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 48 5.97 1.96 70 5.63 2.19 development in Poland The World Bank Group’s work is aligned with what I consider the 52 6.95 1.94 73 6.56 1.83 development priorities for Poland To what extent is the World Bank Group an effective development partner in Poland, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) FY 2013 FY 2017 N Mean SD N Mean SD Responsiveness to needs 51 7.28 1.98 59 7.11 2.12 Flexibility (in terms of the institution’s products and services) 44 5.84 1.76 61 6.35 2.03 Flexibility (in terms of changing country circumstances) 47 6.41 1.72 63 6.17 2.03 Being inclusive 48 6.22 1.96 66 6.63 2.01 Openness* 52 6.69 1.86 69 7.83 1.80 Collaboration with the Government 45 7.06 2.14 60 7.50 2.03 The speed in which it gets things accomplished on the ground 62 6.48 1.94 Helping to bring discipline/effective supervision to implementation 36 6.53 2.26 of investment projects Collaboration with civil society 38 5.85 2.41 Staff accessibility* 47 6.82 1.92 65 7.71 1.90 Collaboration with other donors and development partners 47 7.37 2.14 Collaboration with the private sector 38 5.76 2.44 Straightforwardness and honesty 46 6.78 2.03 67 7.36 2.21 Treating clients and stakeholders in Poland with respect 51 8.00 2.05 65 8.48 1.74 Being a long-term partner 58 8.21 1.75 *Significantly different between FY2017 and FY2013 84 World Bank Group Country Opinion Survey 2017: Poland C. World Bank Group’s Effectiveness and Results How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Poland? (1-Not effective at all, 10-Very effective) FY 2013 FY 2017 N Mean SD N Mean SD Social protection 27 5.87 1.82 26 5.84 2.18 Private sector development 24 6.25 1.83 20 5.81 2.43 Education 26 5.73 1.73 23 5.62 2.56 Public sector governance/reform 34 6.33 1.54 48 6.28 2.17 Global/regional integration 29 6.43 1.60 24 6.42 2.39 Urban development 21 5.82 1.62 10 6.03 3.13 Energy 27 6.25 1.47 15 5.50 2.22 Job creation/employment 20 6.11 1.88 21 5.71 2.43 Health 19 6.07 1.75 11 4.82 2.48 Financial markets* 24 6.58 0.94 14 4.98 2.61 Transport 33 6.39 1.90 19 6.24 2.45 Trade and exports* 23 6.11 1.35 13 4.50 2.63 Natural resource management 23 6.40 1.66 12 5.21 2.50 Climate change 33 6.62 1.79 20 6.15 2.55 Poverty reduction 29 5.84 1.51 21 6.43 2.20 Economic growth 33 6.51 1.42 33 7.33 2.24 Equality of opportunity 17 5.96 1.57 15 5.70 2.94 Information and communications technology 22 6.37 1.80 14 4.96 2.78 *Significantly different between FY2017 and FY2013 FY 2013 FY 2017 N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve 53 6.09 1.76 64 6.25 1.91 development results in Poland? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Poland? (1-Strongly disagree, 10-Strongly agree) FY 2013 FY 2017 N Mean SD N Mean SD The World Bank Group’s financial instruments (i.e., investment lending, Development Policy Loan, Trust Funds, etc.) meet the 46 6.47 1.89 50 6.47 1.85 needs of Poland The World Bank Group meets Poland’s needs for knowledge 53 6.94 1.61 73 7.42 1.65 services (e.g., research, analysis, data, technical assistance) FY 2013 FY 2017 N Mean SD N Mean SD To what extent do you believe that Poland received value for money from the World Bank Group’s Reimbursable Advisory 31 6.28 1.76 40 6.22 2.42 Services (RAS)? (1-To no degree at all, 10-To a very significant degree) 85 World Bank Group Country Opinion Survey 2017: Poland D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? * Percentage of Respondents FY 2013 FY 2017 Weekly 49.2% 7.1% Monthly 20.3% 21.4% A few times a year 18.6% 44.0% Rarely 10.2% 25.0% Never 1.7% 2.4% *Significantly different between FY2017 and FY2013 In Poland, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) FY 2013 FY 2017 N Mean SD N Mean SD Are timely* 44 6.38 1.64 69 7.08 1.86 Include appropriate level of stakeholder involvement during 43 6.39 1.62 47 6.56 2.25 preparation Lead to practical solutions 64 6.49 2.39 Are accessible (well written and easy to understand) 53 7.11 1.78 69 7.34 2.14 Are source of relevant information on global good practices* 51 7.24 1.54 66 7.97 1.73 Are relevant to country challenges* 51 6.31 1.62 65 7.10 1.76 Are adequately disseminated* 50 5.40 1.96 67 6.48 2.30 Are translated enough into local language 45 7.65 2.05 66 7.72 2.10 Are adaptable to Poland’s specific development challenges and 49 6.35 1.75 62 6.98 2.30 country circumstances *Significantly different between FY2017 and FY2013 FY 2013 FY 2017 N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development 52 5.57 2.15 58 5.77 2.06 results in your country? Overall, how would you rate the technical quality of the World 52 7.28 1.40 61 7.46 1.74 Bank Group's knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) 86 World Bank Group Country Opinion Survey 2017: Poland E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) FY 2013 FY 2017 N Mean SD N Mean SD The World Bank Group disburses funds promptly 33 6.91 1.83 31 7.32 2.06 The World Bank Group effectively monitors and evaluates the 33 6.93 1.79 42 7.56 2.11 projects and programs it supports The World Bank Group’s approvals and reviews are done in a 32 7.47 1.50 44 7.43 2.01 timely fashion The World Bank Group’s “Safeguard Policy” requirements are 15 6.98 2.39 reasonable The World Bank Group’s conditions on its lending are reasonable* 32 6.27 1.93 23 7.71 2.12 The World Bank Group takes decisions quickly in Poland 39 6.16 2.23 Working with the World Bank Group increases Poland’s 44 7.73 1.74 69 7.98 1.73 institutional capacity Where country systems (e.g., procurement, financial management, etc.) are adequate, the World Bank Group makes appropriate use 29 6.28 2.21 23 7.70 2.17 of them* The World Bank Group provides effective implementation support 35 7.25 1.62 43 7.89 1.95 (i.e., supervision of projects) *Significantly different between FY2017 and FY2013 G. Communication and Information Sharing Do you use/have used the World Bank Group website?* Percentage of Respondents FY 2013 FY 2017 Yes 71.2% 81.9% No 28.8% 18.1% Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) FY 2013 FY 2017 N Mean SD N Mean SD I find the World Bank Group’s websites easy to navigate 41 6.54 2.22 62 6.66 2.07 I find the information on the World Bank Group’s websites useful 40 7.77 1.60 62 7.50 1.54 When I need information from the World Bank Group I know how 56 7.21 2.67 69 7.53 2.21 to find it (e.g., whom to call, where to reach them, etc.) The World Bank Group is responsive to my information requests 37 7.64 1.90 42 7.89 2.44 and inquiries 87 World Bank Group Country Opinion Survey 2017: Poland Appendix F: Indicator Questions as a Function of Exposure to the World Bank Group Currently, do you professionally Which of the following describes most of your exposure to the World Bank Group in Poland? (Choose no more than TWO) collaborate/work with the World Bank Indicator Question Group in your country? Observer Use WBG reports/data Engage in WBG activities Collaborate Use WBG website Not collaborating Collaborating with No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean with the WBG the WBG Overall, please rate your impression of the World Bank 5.76 6.63 6.34 5.21 6.56 5.81 6.30 6.00 5.57 6.84 6.05 6.75 Group’s effectiveness in Poland. Overall the World Bank Group currently plays a relevant 4.71 5.88 5.55 4.50 5.68 5.08 5.21 5.60 5.15 5.62 5.28 5.92 role in development in Poland The World Bank Group’s work is aligned with what I 5.82 6.82 6.46 5.73 6.61 6.14 6.26 6.49 5.90 6.80 6.38 6.27 consider the development priorities for Poland Responsiveness to needs 6.68 7.18 6.93 7.00 7.43 6.29 7.00 6.88 6.37 7.34 6.82 7.67 Flexibility (in terms of the institution’s products and 5.96 6.64 6.32 6.20 6.85 5.74 6.23 6.39 5.96 6.55 6.24 6.78 services) Flexibility (in terms of changing country circumstances) 5.40 6.46 6.23 4.00 6.56 5.50 5.85 6.21 5.37 6.55 6.09 5.70 Being inclusive 5.85 6.98 6.49 6.67 7.24 5.80 6.66 6.35 5.87 7.03 6.47 6.70 Openness (sharing data and other information) 7.31 8.05 7.90 6.00 7.97 7.49 7.73 7.72 7.30 8.13 7.60 8.42 Collaboration with the Government 6.78 7.70 7.67 4.71 7.34 7.36 7.46 7.23 7.00 7.64 7.21 8.37 The speed in which it gets things accomplished on the 6.32 6.24 6.33 6.00 6.20 6.42 6.26 6.34 6.63 6.08 6.19 7.12 ground Helping to bring discipline/effective supervision to 5.63 6.74 6.47 4.80 6.86 5.65 6.33 6.18 6.00 6.52 6.13 6.78 implementation of investment projects Collaboration with civil society 5.11 6.08 5.71 5.83 6.71 4.83 5.79 5.65 4.95 6.37 5.63 6.33 Staff accessibility 7.19 7.79 7.63 6.67 8.11 6.97 7.56 7.54 6.91 8.08 7.59 7.30 Collaboration with other donors and development 7.38 7.18 7.37 6.60 7.44 7.13 7.28 7.31 7.20 7.38 7.07 8.20 partners Collaboration with the private sector 4.50 6.24 5.69 4.40 6.43 4.74 5.42 5.70 4.86 6.23 5.40 6.11 Straightforwardness and honesty 6.63 7.47 7.33 5.63 7.35 6.91 6.97 7.31 6.87 7.33 7.09 7.57 Treating clients and stakeholders in Poland with 8.07 8.50 8.40 7.75 8.69 7.94 8.24 8.41 7.84 8.70 8.31 8.44 respect Being a long-term partner 7.50 8.27 8.12 7.17 8.38 7.68 8.24 7.80 7.50 8.46 7.94 8.56 To what extent does the World Bank Group’s work help 5.77 6.44 6.20 5.25 6.16 6.03 6.21 5.93 6.03 6.14 6.03 6.50 to achieve development results in Poland? The World Bank Group’s financial instruments (i.e., investment lending, Development Policy Loan, Trust 6.29 6.72 6.40 7.43 6.44 6.62 6.67 6.33 6.65 6.43 6.58 6.33 Funds, etc.) meet the needs of Poland The World Bank Group meets Poland’s needs for knowledge services (e.g., research, analysis, data, 7.28 7.56 7.33 7.80 7.57 7.24 7.47 7.31 7.27 7.50 7.33 7.89 technical assistance) The World Bank Group’s knowledge work and activities are adaptable to Poland’s specific development 6.59 7.27 6.95 6.67 7.00 6.85 7.06 6.74 6.54 7.31 6.86 7.22 challenges and country circumstances Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities 5.30 6.19 5.77 5.63 5.65 5.85 6.11 5.31 5.60 5.89 5.80 5.50 make to development results in your country? Overall, how would you rate the technical quality of the 7.00 7.89 7.49 7.22 7.64 7.29 7.77 7.12 6.82 8.06 7.49 7.22 World Bank Group's knowledge work and activities? The World Bank Group takes decisions quickly in 5.38 6.43 6.02 8.00 6.38 5.67 6.00 6.15 5.62 6.35 5.91 6.86 Poland Where country systems (e.g., procurement, financial management, etc.) are adequate, the World Bank Group 7.57 7.26 7.21 9.00 7.44 7.20 6.80 8.09 8.30 6.75 7.17 8.67 makes appropriate use of them Yellow highlight indicates significant difference between Yes and No means. 88 World Bank Group Country Opinion Survey 2017: Poland Appendix G: Poland FY 2017 Questionnaire World Bank Group Country Survey FY 2017 – Poland The World Bank Group is interested in gauging the views of clients and partners who are either involved in development in Poland or who observe activities related to social and economic development. The following survey will give the World Bank Group’s team that works in Poland, greater insight into how the Bank’s work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders, and to develop more effective strategies that support development in Poland. A local independent firm has been hired to oversee the logistics of this survey. This ensures anonymity and confidentiality. We hope you’ll be candid. Finally, the survey relates to the World Bank Group’s work. The World Bank Group consists of IBRD, IDA, IFC, MIGA, and ICSID. When responding to the survey, please consider the area of the World Bank Group with which you are most familiar. To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 89 World Bank Group Country Opinion Survey 2017: Poland SECTION A: GENERAL ISSUES FACING POLAND A1. In general would you say that Poland is headed in ... ? 1 The right direction 2 The wrong direction 3 Not sure A2. Listed below are a number of development priorities in Poland. Please identify which of the following you consider the most important development priorities in Poland. (Choose no more than THREE) Social protection (e.g., pensions, targeted social 1 15 Transport (e.g., roads, bridges, transportation) assistance) 2 Gender equity 16 Agriculture and rural development 3 Private sector development 17 Trade and exports 4 Education 18 Crime and violence Public sector governance/reform (i.e., government 5 effectiveness, public financial management, public 19 Natural resource management expenditure, fiscal system reform) 6 Global/regional integration 20 Climate change (e.g., mitigation, adaptation) 7 Food security 21 Poverty reduction 8 Urban development 22 Anti corruption 9 Energy 23 Judiciary reform 10 Water and sanitation 24 Economic growth 11 Pollution 25 Disaster risk management 12 Job creation/employment 26 Equality of opportunity (i.e., social inclusion) 13 Health 27 Cardiovascular diseases and cancer 14 Financial markets 28 Information and communications technology 90 World Bank Group Country Opinion Survey 2017: Poland SECTION A: GENERAL ISSUES A3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Poland? (Choose no more than THREE) 1 Economic growth 15 Water and sanitation 2 Disaster risk management 16 Pollution 3 Equality of opportunity (i.e., social inclusion) 17 Job creation/employment 4 Cardiovascular diseases and cancer 18 Health 5 Information and communications technology 19 Financial markets Public sector governance/reform (i.e., government Social protection (e.g., pensions, targeted social 6 20 effectiveness, public financial management, public assistance) expenditure, fiscal system reform) 7 Agriculture and rural development 21 Gender equity 8 Trade and exports 22 Private sector development 9 Crime and violence 23 Education 10 Climate change (e.g., mitigation, adaptation) 24 Global/regional integration 11 Transport (e.g., roads, bridges, transportation) 25 Food security 12 Energy 26 Urban development 13 Anti corruption 27 Natural resource management 14 Judiciary reform A4. The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Poland? (Choose no more than TWO) 1 Better opportunity for the poor who live in rural areas 2 Better opportunity for the poor who live in urban areas 3 Consistent economic growth 4 Greater access to health and nutrition for citizens 5 Better entrepreneurial opportunities (i.e., to start small and medium sized businesses) 6 A growing middle class 7 More reliable social safety net 8 Greater access to micro-finance for the poor 9 Greater voice and participation for citizens to help ensure greater accountability 10 Education and training that better ensure job opportunity 11 Better quality public services 12 Better employment opportunities for young people 13 Better employment opportunities for women 14 Other (please specify):_____________________________________ 91 World Bank Group Country Opinion Survey 2017: Poland SECTION A: GENERAL ISSUES A5. Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem or not a problem at all in Poland? (Select only ONE response) 1 A very big problem 2 A moderately big problem 3 A small problem 4 Not a problem at all 5 Don’t know A6. In your view, is climate change a very serious problem, somewhat serious, not too serious, or not a problem in your country? (Select only ONE response) 1 A very serious problem 2 A somewhat serious problem 3 Not too serious problem 4 Not a problem 5 Don’t know A7. In your view, is early childhood development (i.e. nutrition, growth, care, and education) a very important, moderately important, slightly important, or not an important development priority in Poland? (Select only ONE response) 1 A very important development priority 2 A moderately important development priority 3 A slightly important development priority 4 Not an important development priority 5 Don’t know 92 World Bank Group Country Opinion Survey 2017: Poland SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B1. How familiar are you with the work of the World Bank Group in Poland? 1 2 3 4 5 6 7 8 9 10 Not familiar at all Extremely familiar B2. Overall, please rate your impression of the World Bank Group’s effectiveness in Poland. 1 2 3 4 5 6 7 8 9 10  Not effective at Very effective Don't know all B3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Poland solve its most complicated development challenges? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree B4. When thinking about how the World Bank Group can have the most impact on development results in Poland, in which sectors do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Poland? (Choose no more than THREE) 1 Energy 15 Judiciary reform 2 Water and sanitation 16 Economic growth 3 Pollution 17 Disaster risk management 4 Job creation/employment 18 Equality of opportunity (i.e., social inclusion) 5 Health 19 Cardiovascular diseases and cancer 6 Financial markets 20 Information and communications technology Social protection (e.g., pensions, targeted social 7 21 Transport (e.g., roads, bridges, transportation) assistance) 8 Gender equity 22 Agriculture and rural development 9 Private sector development 23 Trade and exports 10 Education 24 Crime and violence Public sector governance/reform (i.e., government 11 effectiveness, public financial management, public 25 Natural resource management expenditure, fiscal system reform) 12 Global/regional integration 26 Climate change (e.g., mitigation, adaptation) 13 Food security 27 Poverty reduction 14 Urban development 28 Anti corruption 93 World Bank Group Country Opinion Survey 2017: Poland SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B5. When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Poland? Greatest Value Second Greatest Value (Choose only ONE) (Choose only ONE) 1 Bringing together different groups of stakeholders   Capacity development related to World Bank Group 2   supported projects 3 Technical assistance   4 Policy advice, studies, analyses   5 Financial resources   6 Data and statistics   7 Promoting knowledge sharing   8 Implementation support   9 Mobilizing third party financial resources   10 Donor coordination   11 Other (please specify): ________________________   B6. Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Poland? (Choose no more than TWO) 1 Not aligned with country priorities 2 Not adequately sensitive to political/social realities in Poland 3 Too influenced by developed countries 4 Not exploring alternative policy options 5 Not collaborating enough with stakeholders outside the Government 6 World Bank Group’s processes too complex 7 Not willing to honestly criticize policies and reform efforts in the country 8 Staff too inaccessible 9 World Bank Group’s processes too slow (e.g., too bureaucratic in its operational policies and procedures) 10 Not aligned with other donors’ work 11 Its advice and strategies do not lend themselves to practical problem solving 12 Not enough public disclosure of its work 13 Arrogant in its approach 14 Not client focused 15 The credibility of its knowledge/data 16 Other (please specify): __________________________________________________ 17 Don’t know 94 World Bank Group Country Opinion Survey 2017: Poland SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B7. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) 1 Beneficiaries 7 Academia/think tanks/research institutes 2 Youth/university groups 8 Parliament 3 Private sector 9 Foundations 4 Local government 10 Media 5 Donor community 11 Other (please specify): _____________________ 6 NGOs/Community Based Organizations 12 Don’t know To what extent do you agree with the following statements about the World Bank Group’s work in Poland? Strongly Strongly Don't disagree agree know Overall the World Bank Group currently plays a B8 1 2 3 4 5 6 7 8 9 10  relevant role in development in Poland The World Bank Group’s work is aligned with what I B9 1 2 3 4 5 6 7 8 9 10  consider the development priorities for Poland To what extent is the World Bank Group an effective development partner in Poland, in terms of each of the following? To no degree To a very significant Don't at all degree know B10 Responsiveness to needs 1 2 3 4 5 6 7 8 9 10  Flexibility (in terms of the institution’s products and B11 1 2 3 4 5 6 7 8 9 10  services) Flexibility (in terms of changing country B12 1 2 3 4 5 6 7 8 9 10  circumstances) B13 Being inclusive 1 2 3 4 5 6 7 8 9 10  B14 Openness (sharing data and other information) 1 2 3 4 5 6 7 8 9 10  B15 Collaboration with the Government 1 2 3 4 5 6 7 8 9 10  The speed in which it gets things accomplished on B16 1 2 3 4 5 6 7 8 9 10  the ground Helping to bring discipline/effective supervision to B17 1 2 3 4 5 6 7 8 9 10  implementation of investment projects B18 Collaboration with civil society 1 2 3 4 5 6 7 8 9 10  B19 Staff accessibility 1 2 3 4 5 6 7 8 9 10  Collaboration with other donors and development B20 1 2 3 4 5 6 7 8 9 10  partners B21 Collaboration with the private sector 1 2 3 4 5 6 7 8 9 10  B22 Straightforwardness and honesty 1 2 3 4 5 6 7 8 9 10  Treating clients and stakeholders in Poland with B23 1 2 3 4 5 6 7 8 9 10  respect B24 Being a long-term partner 1 2 3 4 5 6 7 8 9 10  95 World Bank Group Country Opinion Survey 2017: Poland SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B25. When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) 1 The World Bank Group does not do adequate follow through/follow-up 2 Political pressures and obstacles 3 Reforms are not well thought out in light of country challenges 4 Poor coordination within the Government 5 The Government works inefficiently 6 Poor donor coordination 7 The World Bank Group is not sensitive enough to political/social realities on the ground 8 Lack of/inadequate levels of capacity in Government 9 There is not an adequate level of citizen/civil society participation 10 The World Bank Group works too slowly 11 Poor coordination within the World Bank Group 12 Other (please specify): ________________________________________ 96 World Bank Group Country Opinion Survey 2017: Poland SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C1. In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Poland? Not important Very Don't at all important know Social protection (e.g., pensions, targeted social 1 1 2 3 4 5 6 7 8 9 10  assistance) 2 Gender equity 1 2 3 4 5 6 7 8 9 10  3 Private sector development 1 2 3 4 5 6 7 8 9 10  4 Education 1 2 3 4 5 6 7 8 9 10  Public sector governance/reform (i.e., government 5 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10  expenditure, fiscal system reform) 6 Global/regional integration 1 2 3 4 5 6 7 8 9 10  7 Food security 1 2 3 4 5 6 7 8 9 10  8 Urban development 1 2 3 4 5 6 7 8 9 10  9 Energy 1 2 3 4 5 6 7 8 9 10  10 Water and sanitation 1 2 3 4 5 6 7 8 9 10  11 Pollution 1 2 3 4 5 6 7 8 9 10  12 Job creation/employment 1 2 3 4 5 6 7 8 9 10  13 Health 1 2 3 4 5 6 7 8 9 10  14 Financial markets 1 2 3 4 5 6 7 8 9 10  15 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10  16 Agriculture and rural development 1 2 3 4 5 6 7 8 9 10  17 Trade and exports 1 2 3 4 5 6 7 8 9 10  18 Crime and violence 1 2 3 4 5 6 7 8 9 10  19 Natural resource management 1 2 3 4 5 6 7 8 9 10  20 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10  21 Poverty reduction 1 2 3 4 5 6 7 8 9 10  22 Anti corruption 1 2 3 4 5 6 7 8 9 10  23 Judiciary reform 1 2 3 4 5 6 7 8 9 10  24 Economic growth 1 2 3 4 5 6 7 8 9 10  25 Disaster risk management 1 2 3 4 5 6 7 8 9 10  26 Equality of opportunity (i.e., social inclusion) 1 2 3 4 5 6 7 8 9 10  27 Cardiovascular diseases and cancer 1 2 3 4 5 6 7 8 9 10  28 Information and communications technology 1 2 3 4 5 6 7 8 9 10  97 World Bank Group Country Opinion Survey 2017: Poland SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C2. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Poland? (If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know”) Not effective Very Don't at all effective know Social protection (e.g., pensions, targeted social 1 1 2 3 4 5 6 7 8 9 10  assistance) 2 Private sector development 1 2 3 4 5 6 7 8 9 10  3 Education 1 2 3 4 5 6 7 8 9 10  Public sector governance/reform (i.e., government 4 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10  expenditure, fiscal system reform) 5 Global/regional integration 1 2 3 4 5 6 7 8 9 10  6 Urban development 1 2 3 4 5 6 7 8 9 10  7 Energy 1 2 3 4 5 6 7 8 9 10  8 Water and sanitation 1 2 3 4 5 6 7 8 9 10  9 Pollution 1 2 3 4 5 6 7 8 9 10  10 Job creation/employment 1 2 3 4 5 6 7 8 9 10  11 Health 1 2 3 4 5 6 7 8 9 10  12 Financial markets 1 2 3 4 5 6 7 8 9 10  13 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10  14 Agriculture and rural development 1 2 3 4 5 6 7 8 9 10  15 Trade and exports 1 2 3 4 5 6 7 8 9 10  16 Natural resource management 1 2 3 4 5 6 7 8 9 10  17 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10  18 Poverty reduction 1 2 3 4 5 6 7 8 9 10  19 Anti corruption 1 2 3 4 5 6 7 8 9 10  20 Economic growth 1 2 3 4 5 6 7 8 9 10  21 Disaster risk management 1 2 3 4 5 6 7 8 9 10  22 Equality of opportunity (i.e., social inclusion) 1 2 3 4 5 6 7 8 9 10  23 Information and communications technology 1 2 3 4 5 6 7 8 9 10  98 World Bank Group Country Opinion Survey 2017: Poland SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C3. To what extent does the World Bank Group’s work help to achieve development results in Poland? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree To what extent do you agree with the following statements about the World Bank Group in Poland? Strongly Strongly Don't disagree agree know The World Bank Group’s financial instruments C4 (i.e., investment lending, Development Policy 1 2 3 4 5 6 7 8 9 10  Loan, Trust Funds, etc.) meet the needs of Poland The World Bank Group meets Poland’s needs for C5 knowledge services (e.g., research, analysis, data, 1 2 3 4 5 6 7 8 9 10  technical assistance) C6. To what extent do you believe that Poland received value for money from the World Bank Group’s Reimbursable Advisory Services (RAS)? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 99 World Bank Group Country Opinion Survey 2017: Poland SECTION D: THE WORLD BANK GROUP’S KNOWLEDGE WORK AND ACTIVITIES (i.e., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) D1. How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never In Poland, to what extent do you believe that the World Bank Group’s knowledge work and activities: To no degree To a very significant Don't at all degree know D2 Are timely 1 2 3 4 5 6 7 8 9 10  Include appropriate level of stakeholder D3 1 2 3 4 5 6 7 8 9 10  involvement during preparation D4 Lead to practical solutions 1 2 3 4 5 6 7 8 9 10  Are accessible (well written and easy to D5 1 2 3 4 5 6 7 8 9 10  understand) Are source of relevant information on D6 1 2 3 4 5 6 7 8 9 10  global good practices D7 Are relevant to country challenges 1 2 3 4 5 6 7 8 9 10  D8 Are adequately disseminated 1 2 3 4 5 6 7 8 9 10  D9 Are translated enough into local language 1 2 3 4 5 6 7 8 9 10  Are adaptable to Poland’s specific D10 development challenges and country 1 2 3 4 5 6 7 8 9 10  circumstances D11. Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country? 1 2 3 4 5 6 7 8 9 10  Not significant at all Very significant Don't know D12. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 1 2 3 4 5 6 7 8 9 10  Very low technical Very high technical Don't know quality quality 100 World Bank Group Country Opinion Survey 2017: Poland SECTION E: WORKING WITH THE WORLD BANK GROUP To what extent do you agree/disagree with the following statements? Strongly Strongly Don't disagree agree know The World Bank Group disburses funds E1 1 2 3 4 5 6 7 8 9 10  promptly The World Bank Group effectively monitors E2 and evaluates the projects and programs it 1 2 3 4 5 6 7 8 9 10  supports The World Bank Group’s approvals and E3 1 2 3 4 5 6 7 8 9 10  reviews are done in a timely fashion The World Bank Group’s “Safeguard Policy” E4 1 2 3 4 5 6 7 8 9 10  requirements are reasonable The World Bank Group’s conditions on its E5 1 2 3 4 5 6 7 8 9 10  lending are reasonable The World Bank Group takes decisions quickly E6 1 2 3 4 5 6 7 8 9 10  in Poland Working with the World Bank Group increases E7 1 2 3 4 5 6 7 8 9 10  Poland’s institutional capacity Where country systems (e.g., procurement, financial management, etc.) are adequate, the E8 1 2 3 4 5 6 7 8 9 10  World Bank Group makes appropriate use of them The World Bank Group provides effective E9 implementation support (i.e., supervision of 1 2 3 4 5 6 7 8 9 10  projects) 101 World Bank Group Country Opinion Survey 2017: Poland SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN POLAND F1. Which of the following SHOULD the World Bank Group do to make itself of greater value in Poland? (Choose no more than TWO) 1 Increase availability of Reimbursable Advisory Services (RAS) 2 Help to bring discipline/effective supervision to implementation of investment projects 3 Offer more innovative knowledge services 4 Collaborate more effectively with Government clients (e.g., national, state, local) 5 Work faster 6 Reduce the complexity of obtaining World Bank Group financing 7 Offer more innovative financial products 8 Ensure greater selectivity in its work 9 Provide more adequate data/knowledge/statistics/figures on Poland’s economy 10 Improve the competitiveness of its financing compared to markets (e.g., cost, timeliness, other terms) 11 Reach out more to groups outside of Government 12 Increase the level of capacity development in the country 13 Improve the quality of its experts as related to Poland’s specific challenges 14 Other (please specify): ______________________________________________ F2. When considering the combination of services that the World Bank Group offers in Poland, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Poland? (Select only ONE response) 1 Financial services 2 Knowledge products 3 Convening services 4 None of the above 5 The combination is appropriate for Poland 6 Don’t know 102 World Bank Group Country Opinion Survey 2017: Poland SECTION G: COMMUNICATION AND INFORMATION SHARING G1. How do you get most of your information about economic and social development issues in Poland? (Choose no more than TWO) 1 Local radio 6 Internet 2 International radio 7 Periodicals Social media (e.g., blogs, Facebook, Twitter, 3 8 International television YouTube, Flickr) 4 International newspapers 9 Local newspapers 5 Local television 10 Other (please specify): ____________________ G2. How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) World Bank Group’s publications and other written Direct contact with World Bank Group (i.e., face to 1 5 materials face meetings/discussions) 2 e-Newsletters 6 World Bank Group’s website World Bank Group’s Social media (e.g., blogs, Facebook, Twitter, 3 7 seminars/workshops/conferences YouTube, Flickr) 4 Mobile phones 8 Other (please specify): ____________________ Are you aware of the World Bank Group's Access to Information Policies under which the World G3 Yes No Bank Group discloses any information in its possession that is not on a list of exceptions? G4 Do you have reliable access to the Internet? Yes No G5 Do you use/have you used the World Bank Group website? Yes No Do you currently consult the World Bank Group social media sites (e.g., blogs, Facebook, G6 Yes No Twitter, YouTube, and Flickr)? G7. How frequently do you consult the World Bank Group’s website and/or social media channels (e.g., blogs, Facebook, Twitter, YouTube, Flickr) for information/knowledge that you can use in your work? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never 103 World Bank Group Country Opinion Survey 2017: Poland SECTION G: COMMUNICATION AND INFORMATION SHARING Please rate how much you agree with the following statements. Strongly Strongly Don't disagree agree know I find the World Bank Group’s websites easy to G8 navigate. (Only answer if you have used a World Bank 1 2 3 4 5 6 7 8 9 10  Group website) I find the information on the World Bank Group’s G9 websites useful. (Only answer if you have used a World 1 2 3 4 5 6 7 8 9 10  Bank Group website) The World Bank Group’s social media channels (e.g., G10 blogs, Facebook, Twitter, YouTube, Flickr) are valuable 1 2 3 4 5 6 7 8 9 10  sources of information about the institution When I need information from the World Bank Group I G11 know how to find it (e.g., whom to call, where to reach 1 2 3 4 5 6 7 8 9 10  them, etc.) The World Bank Group is responsive to my information G12 1 2 3 4 5 6 7 8 9 10  requests and inquiries 104 World Bank Group Country Opinion Survey 2017: Poland SECTION H: BACKGROUND INFORMATION H1. Which of the following best describes your current position? (Select only ONE response) 1 Office of the President, Prime Minister 11 NGO/Community Based Organization 2 Office of Minister 12 Media (press, radio, TV, web, etc.) Independent Government Institution (i.e., Regulatory 3 Office of Parliamentarian 13 Agency, Central Bank/oversight institution) Employee of a Ministry, Ministerial Department 4 14 Trade Union or Implementation Agency Project Management Unit (PMU) overseeing implementation of project/ 5 15 Faith-Based Group Consultant/Contractor working on World Bank Group supported project/program 6 Local Government Office or Staff 16 Youth Group 7 Bilateral/Multilateral Agency 17 Academia/Research Institute/Think Tank 8 Private Sector Organization 18 Judiciary Branch 9 Private Foundation 19 Other (please specify): ________________________ 10 Financial Sector/Private Bank H2. Please identify the primary specialization of your work. (Select only ONE response) 1 Water 12 Gender 2 Social protection and labor 13 Transport and ICT 3 Fragility, conflict and violence 14 Urban, rural, and social development 4 Environment and natural resources 15 Governance 5 Public-private partnerships 16 Poverty 6 Education 17 Jobs 7 Health, nutrition, and population 18 Agriculture 8 Energy and extractives 19 Climate change 9 Macroeconomics and fiscal management 20 Generalist (specialized in multiple sectors) 10 Trade and competitiveness 21 Other (please specify): ____________________ 11 Finance and markets H3. Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, or MIGA) in your country? 1 Yes 2 No 105 World Bank Group Country Opinion Survey 2017: Poland SECTION H: BACKGROUND INFORMATION H4. Which of the following agencies of the World Bank Group do you primarily engage with in Poland? (Select only ONE response) 1 The World Bank (IBRD) 2 The International Finance Corporation (IFC)  3 The Multilateral Investment Guarantee Agency (MIGA) 4 Other (please specify):___________________________ H5. Which of the following describes most of your exposure to the World Bank Group in Poland? (Choose no more than TWO) 1 Observer (i.e., follow in media, discuss in informal conversations, etc.) 2 Use World Bank Group reports/data 3 Engage in World Bank Group related/sponsored events/activities 4 Collaborate as part of my professional duties 5 Use World Bank Group website for information, data, research, etc. H6. What’s your gender? 1 Female 2 Male H7. Which best represents your geographic location? 1 Warsaw 2 Outside Warsaw Thank you for completing the survey! 106