NHLANGANO- SIPHAMBANWENI WATER SUPPLY PROJECT _______________ STAKEHOLDER CONSULTATIONS MINUTES 1|Page 1. INTRODUCTION Project Overview Ensuring access to clean water and proper sanitation services remains a priority for the Government of Eswatini. Through the implementation of various sustainable water projects, the Government of Eswatini seeks to reduce the number of people without access to clean water and ultimately reaching a 100% coverage by 2022. The Government is looking at strengthening water security in the Shiselweni Region through the integration of existing water network systems and construction of new water infrastructures. Currently, Eswatini Water Services Corporation operates two distinct water systems ( Lavumisa-Siphambanweni Water Network) and the ( Masibini- Nhlangano Water Network). The proposed project will integrate the two systems Stakeholder Engagement and Participation Stakeholder engagement and participation is of essence in the planning and implementation of the proposed water project as it will provide an opportunity for the implementing agency (EWSC) and other stakeholders to engage extensively with project beneficiaries, to identify stakeholder’s interests and to collate feedback to assist in project planning and in the refinement of preliminary designs. Approach and Methodology Stakeholders will be segmented and engaged at different stages of the projects. Since the project is at its initiation stage, only the Development Teams from each benefiting community were engaged. Consultations were conducted at Regional level (Shiselweni Region Development Team) and further condensed to Constituency level (Zombodze Emuva Inkhundla Development Team, Hosea Inkhundla Development Team and Shiselweni 1 Development Team). Stakeholders that were engaged represented different interest groups such as: Stakeholders Engaged at Regional Level Stakeholders engaged at Constituency Level • Constituency Leadership (Bucopho, Tindvuna) • Youth • Development Partners(World Vision, Red Cross) • Water Committees • Security Forces( Police, Correctional, USDF) • WASH Community Representatives • Youth( ENYC) • Social Worker (Bagcugcuteli) • Government(CTA, Education, Commerce, Rural • Traditional Authorities Water, Health ) • Community Police 2|Page A total of four consultative meetings were held on the following dates: Meeting Date Shiselweni Regional Development Team 14 March 2019 Zombodze Emuva Constituency 16 March 2019 Hosea Constituency 23 March 2019 Shiselweni 1 Constituency 30 March 2019 This document provides a summary of stakeholder engagement, issues that were raised and discussed and stakeholder input. 3|Page CONSULTATIVE MEETING WITH SHISELWENI DEVELOPMENT TEAM 4|Page Venue: Eswatini Water Services Corporation South West Regional Offices Date: 14 March 2019 ___________________ 1. ATTENDANCE Attendance register is attached to the document. All individual in attedance represented different interest groups. 2. INTRODUCTIONS AND PURPOSE OF THE MEETING The meeting was chaired by the Mrs Sibongile Mamba representing the Shiselweni Regional Secretary . Explaining the purpose of the meeting was Eswatini Water Services Corporation Public Affairs Manager Ms Nomahlubi Matiwane who elucidated that the meeting was aimed at : • Providing background information about the proposed water project ( project brief) • Gathering feedback and identifying stakeholders interests • Addressing social, technical and environmental issues _________________________ Purpose 1: Providing background information about the proposed water project Project brief was presented by EWSC Projects Manager Bongani Mdluli and the following topics were covered: Project Brief The Government of Eswatini is proposing to construct a water pipeline from Nhlangano to Siphambanweni with the aim of integrating the existing ( Nhlangano Water Network) with the ( Lavumisa-Siphambanweni Water Supply). Integrating the two systems will ensure water security and service consistency in the event that one system fails. • The proposed project also accomodates the extension of the water network to communities along the route of the proposed pipeline main( Hosea, Shiselweni 1 and 5|Page Zombodze Inkhundla) Water supply will be provided through water kiosks and individual connections. A total of 24 water kiosks will be constructed at strategic places that will be identified by the communities. According to the preliminary designs , three water reservoirs will be constrcuted in ( Mhlosheni, Hluthi and Our Lady of Sorrows) , a pump station and solar plant (panels) to reduce the cost of using electricity when pumping the water. • For ease of communication and project success , a Community Liason Officer will be employed who will represent the interest of the community and liase with EWSC and appointed contractor on issues pertainign to the project. • An environmental assessment will be conducted to assess the environment and social impact of the project and a mitigation plan will be put in place to address identified issues of concern. Project Timelines • The Project Manager also shared the anticipated project timelines which accounts for all planned activities including approval of project by the World Bank, design of water network, construction and defect liabilty period. In summary the project is anticipated to be completed in 4 years. Preliminary Project Designs • The proposed route was presented and community members were requested to indicate if there were no areas that have been left out. Projects Engineer Bongani Mdluli presenting the project brief 6|Page Purpose 2: Gathering Feedback and Identifying Stakeholder`s Interest / Purpose 3: Addressing social, technical and environmental issues Stakeholders were given an opportunity to ask questions and the following concerns were raised and addressed : PROJECT RELATED ISSUES Concern Raised Response 1. Rural Water is in the process of implementing some water Assessment of existing water schemes to be done to evaluate their projects ( Bethel, Paradise) within the proposed project area. What effectiveness and sustainability. For ease of sustainability, water supply will happen to the existing water projects? from EWSC should not be supplementary to other water supply projects. 2. There are areas that are not covered in the proposed development, EWSC will consider new areas as time progresses are there any future plans to include those areas ? 3. Are aspiring customers supposed to bear the costs of buying No, EWSC provides all-inclusive service once payment by client has been laterals(pipes) that connects them from water main? made. 4. Water kiosks owners are supposed to sell water and collect money, The security concerns are noted. The Kiosk operators will be trained on will that not expose them to danger as they might be robbed ? cash management to avoid possible risks and as well security options will be considered with the community. 5. Why is EWSC not providing water through prepaid meter ( card) The company is laways considering options of making their service better. These options will be considered. 7|Page 6. During the implementation of the SISOMA Water Project , there It has been included in the scope of the project. are areas that are at close proximity to proposed water project ( Bambitje) can those areas be accomodated ? SOCIAL ISSUES Concern Raised Response 7. When it comes to issues of employment, can there be transparency The comment is noted. the contractor will be given guidelines to work to avoid conflict ? under, which will invlude collboration with the community leaders to avoid unnecessary conflict. Other issues raised that are not related to the proposed project Concern Raised Response 8. In relation to the Maseyisini Water Project, does EWSC has a EWSC embraces an environmentally friendly approach in executing its monitoring mechanism to ensure that roads are rehabilitated and projects to minimize environmental degradation . the environment is left in a better state because during the implementation of the above mentioned project, roads not rehabilitated. 9. Why does EWSC conduct numerous projects concurrently instead EWSC works at delivering theire services efficiently. Therefore, working of completing one project and moving on to the next one. This is in at several projects helps increse the reach of water supply to more people reference to the Maseyisini Water Project. within a short space of time. 10. The quality of water in Somntongo is terrible can EWSC The comment is noted, and the matter will be adressed by EWSC as quality investigate that and ensure that the water is clean is one of the key aspects for the company. 8|Page 11. During the implementation of the SISOMA Water Project, existing EWSC made sure to fix any infrastructute that was destryed during the water schemes pipelines were destroyed and never rehabilitated. SISOMA project. Any further outstanding issues will be investigated and Why is that so? attended to. 9|Page INTERACTIONS WITH THE SHSELWENI DEVELOPMENT TEAM 10 | P a g e CONSULTATIVE MEETING AT ZOMBODZE INKHUNDLA 11 | P a g e Venue: Zombodze Inkhundla Centre Date: 16 March 2019 ___________________ 1. ATTENDANCE Attendance register is attached to this document. All individual in attedance represented different interest groups. 2. INTRODUCTIONS AND PURPOSE OF MEETING All stakeholders present were requested to introduce themselves before EWSC took the podium to do a presentations explaining the purpose of the meeting. The purpose of the meeting was to: • Providing background information about the proposed water project ( project brief) • Gathering feedback and identifying stakeholders interests • Addressing social, technical and environmental issues Purpose 1: Providing background information about the proposed water project Project brief was presented by EWSC Projects Manager Bongani Mdluli and the following topics were covered: Project Brief The Government of Eswatini is proposing to construct a water pipeline from Nhlangano to Siphambanweni with the aim of integrating the existing ( Nhlangano Water Network) with the ( Lavumisa-Siphambanweni Water Supply). Integrating the two systems will ensure water security and service consistency in the event that one system fails. • The proposed project also accomodates the extension of the water network to communities along the route of the proposed pipeline main( Hosea, Shiselweni 1 and Zombodze Inkhundla) Water supply will be provided through water kiosks and individual connections. A total of 24 water kiosks will be constructed at strategic places that will be identified by the communities. According to the preliminary 12 | P a g e designs , three water reservoirs will be constrcuted in ( Mhlosheni, Hluthi and Our Lady of Sorrows) , a pump station and solar plant (panels) to reduce the cost of using electricity when pumping the water. • For ease of communication and project success , a Community Liason Officer will be employed who will represent the interest of the community and liase with EWSC and appointed contractor on issues pertainign to the project. • An environmental assessment will be conducted to assess the environment and social impact of the project and a mitigation plan will be put in place to address identified issues of concern. Project Timelines • The Project Manager also shared the anticipated project timelines which accounts for all planned activities including approval of project by the World Bank, design of water network, construction and defect liabilty period. In summary the project is anticipated to be completed in 4 years. Preliminary Project Designs • The proposed route was presented and community members were requested to indicate if there were no areas that have been left out. From the discussions it emerged that Chibidze Primary School located between Ngwane Central Primary School and Machobeni was not accomodated in the proposed pipeline. 13 | P a g e Purpose 2: Gathering Feedback and Identifying Stakeholder`s Interest / Purpose 3: Addressing social, technical and environmental issues Stakeholders were given an opportunity to ask questions and the following concerns were raised and addressed : PROJECT RELATED ISSUES Concerns Raised Response 1. What does CLO stand for and is there any specific age preference It stands for Community Liaison officer. for the ideal candidate ? 2. Can EWSC give an assurance that the project will definitely be The project will go ahead since considerable work has been done to put in implemented because the communities have been subjected to place preliminary designs and engage the communities unfulfilled promises in the past of imminent water projects that ended up not being implemented? 3. Does the project has a provision for indivial water connections or The project will bring water pipeline close to the settlements, but the all community members have to access water from the water individual homes can then make connections from the pipelines to tehir kiosks? homes. The water kiosks will help cater for those who cannot afford to do the connections and those for whom the pipeline does not reach yet. 4. Will the project be implemented regardless of the fact that some Yes the project is on track to be implemented, but it also has a sanitation areas are lagging behind on issues of sanitation ? component 14 | P a g e 5. In some water projects, community members are required to The EWSC water supply is uses the meter system, which involves issuing contribute a certain amount of money towards the development( of water bills to users. The community will be educated on billing and 10%) , will they not be required to make that contribution? water conservation measures. 6. The community has existing water schemes, will the proposed The project will not disrpt existing water schemes, but will rely on te project accommodate the existing water schemes or they have to community to assist in location of pipelines to avoid disturbing their water apply for water connection as individuals? supply. ENVIRONMENTAL ISSUES 7. How will EWSC address land issues as the designs indicate that Where there is need for land, be it temporary or permanent, the land the pipeline will traverse through private properties? owners will be engaged and project activities will not commence on those properties without agreements with those concerned. SOCIAL ISSUES Concern Raised Response 8. EWSC should ensure that the construction companies ( workers) The suggestion was noted. ESWC will ensure that the contractor adheres to uphold good moral behaviour to avoid perpertuation of increased good practices and has a health and wellness policy HIV infections and unplanned pregnancies within the communities SERVICE DELIVERY Concern Raised Response 9. Will EWSC be prompt in addressing customer complaints such as EWSC has a dedicated 24 hour Toll Free that deals specifically with water interruptions, high water bills? customer complaints Overall the community members expressed their gratitutude to the Government of Eswatini and the World Bank for the water project as currently they do not have a stable water supply. 15 | P a g e INTERACTIONS WITH THE SHISELWENI DEVELOPMENT TEAM 16 | P a g e CONSULTATIVE MEETING AT HOSEA INKHUNDLA 17 | P a g e Venue: Hosea Inkhundla Date: 23 March 2019 ___________________ 1. ATTENDANCE Attendance register is attached to this document. All individual in attedance represented different interest groups. 3. INTRODUCTIONS AND PURPOSE OF MEETING All stakeholders present were requested to introduce themselves before EWSC took the podium to do a presentations explaining the purpose of the meeting. The purpose of the meeting was to: • Providing background information about the proposed water project ( project brief) • Gathering feedback and identifying stakeholders interests • Addressing social, technical and environmental issues Purpose 1: Providing background information about the proposed water project Project brief was presented by EWSC Projects Manager Bongani Mdluli and the following topics were covered: Project Brief The Government of Eswatini is proposing to construct a water pipeline from Nhlangano to Siphambanweni with the aim of integrating the existing ( Nhlangano Water Network) with the ( Lavumisa-Siphambanweni Water Supply). Integrating the two systems will ensure water security and service consistency in the event that one system fails. • The proposed project also accomodates the extension of the water network to communities along the route of the proposed pipeline main( Hosea, Shiselweni 1 and Zombodze Inkhundla) Water supply will be provided through water kiosks and individual connections. A total of 24 water kiosks will be constructed at strategic 18 | P a g e places that will be identified by the communities. According to the preliminary designs , three water reservoirs will be constrcuted in ( Mhlosheni, Hluthi and Our Lady of Sorrows) , a pump station and solar plant (panels) to reduce the cost of using electricity when pumping the water. • For ease of communication and project success , a Community Liason Officer will be employed who will represent the interest of the community and liase with EWSC and appointed contractor on issues pertaining to the project. • An environmental assessment will be conducted to assess the environment and social impact of the project and a mitigation plan will be put in place to address identified issues of concern. Project Timelines • The Project Manager also shared the anticipated project timelines which accounts for all planned activities including approval of project by the World Bank, design of water network, construction and defect liabilty period. In summary the project is anticipated to be completed in 4 years. Preliminary Project Designs • The proposed route was presented and community members were requested to indicate if there were no areas that have been left out. From the discussions it emerged that Chibidze Primary School located between Ngwane Central Primary School and Machobeni was not accomodated in the proposed pipeline. Addressing Environmental Issues MTK Environmental Consultants (Mrs Thobile Khumalo) explained the processes and activities that will be undertake to mitigate the environmental impact of the proposed project. • A scoping meeting will be held on the 4th of April 2019 where all stakeholders who have interest in the project were invited to make their submissions. • The Consultants will be touring the proposed pipe route to identify issues of environmental significance such as burial sites, indigenous trees and rivers and any other environmental features that may be affected. 19 | P a g e Purpose 2: Gathering Feedback and Identifying Stakeholder`s Interest / Purpose 3: Addressing social, technical and environmental issues Stakeholders were given an opportunity to ask questions and the following concerns were raised and addressed : PROJECT RELATED ISSUES Concern Raised Response 1. Will the water pipeline be constrcuted along the road reserve? The water pipeline will be kept along the road reserve to avoid encroachment on private properties 2. Who is responsible for water connections from the water main to EWSC is responsible for water connection from the water main up to the the homesteads ? meter and after the meter it is the customers responsibility even in terms of mainteinance 3. Will EWSC provide water for irrigation and livestock or its strictly EWSC supplied water is basicaly for human consumption because there is for household consumption? a lot of work and processes that goes into treating and getting the water closer to the people. It is not advisable to use EWSC water for irrigating large hectares and livestock. The Ministry of Agriculture is responsible for irrigation schemes. 4. Since the water main will be trarvesing on one side of the road, EWSC is responsible for provision and mainteinance of water how will homesteads across the road be accomodated. ? infrastructure including water connections and in the event that a road crossing is necessary, EWSC will carry out the required works. 20 | P a g e 5. How many metres does EWSC accomodates and what happens in During the tenure of the project community members will be educated on the event that the homestead is located a few kilometres from the how EWSC operates and in relation to water connections ,the connection water main? fee only accomodates 15metres from the water main. If the homestead is located further than the 15 metres, a customer is provided with a quotation for the additional metres . 6. What will happen to existing water schemes? EWSC is working with Rural Water to identify existing water schemes within the project area and will then devise a plan on how the two systems (EWSC) and (Rural Water/Community water) can co-exist. 7. Where does EWSC place the water meter The water meter is installed within the customer`s property for safety reasons. ENVIRONMENTAL ISSUES 8. How will the issue of private properties be addressed ? EWSC has already started engaging property owners affected by the project Overall the community members expressed their gratitutude to the Government of Eswatini and the World Bank for the water project as currently they do not have a stable water supply. 21 | P a g e