88558 Sri Lanka Country Opinion Survey Report (July 2012 - June 2013) The World Bank Sri Lanka Country Survey 2012 Table of Contents I. Objectives ...................................................................................3 II. Methodology ...............................................................................3 III. Demographics of the Sample.......................................................5 IV. The General Environment in Sri Lanka .........................................9 V. Perceived Overall Value of the World Bank in Sri Lanka ............14 VI. Overall Impressions of the World Bank .....................................25 VII. The Future Role of the World Bank in Sri Lanka.........................38 VIII. Communication and Outreach ..................................................41 IX. Appendices ................................................................................48 2 The World Bank Sri Lanka Country Survey 2012 I. Objectives This survey was designed to achieve the following objectives:  Assist the World Bank in gaining a better understanding of how stakeholders in Sri Lanka perceive the Bank;  Obtain systematic feedback from stakeholders in Sri Lanka regarding:  Their views regarding the general environment in Sri Lanka;  Their perceived overall value of the World Bank in Sri Lanka;  Overall impressions of the World Bank as related to programs, poverty reduction, personal relationships, effectiveness, knowledge base, collaboration, and its day-to-day operation; and  Perceptions of the World Bank’s communication and outreach in Sri Lanka.  Use data to help inform the Sri Lanka country team’s strategy. II. Methodology In December 2011 and January 2012, 550 stakeholders of the World Bank in Sri Lanka were invited to provide their opinions on the Bank’s assistance to the country by participating in a country survey. Participants in the survey were drawn from among the office of the President, Prime Minister, or Minister; employees of a ministry or ministerial department; the office of a Parliamentarian; Project Implementation Units (PIUs) or Project Management Units (PMUs); local government officials or staff; bilateral or multilateral agencies; private sector organizations; NGOs (including CBOs); the media; independent government institutions; trade unions; faith- based groups; academia or research institutes; and the judiciary. A total of 296 stakeholders participated in the country survey (54%). Respondents received the questionnaire in the mail and completed questionnaires were collected by hand. Respondents were asked to indicate: their overall attitudes toward the Bank; the importance of specific areas of the Bank’s work and the Bank’s effectiveness in those areas; and their level of agreement with a series of statements about the way the World Bank does business. Respondents were also asked about general issues facing Sri Lanka, the Bank’s future role in Sri Lanka, and the Bank’s communication and outreach efforts in Sri Lanka. 3 The World Bank Sri Lanka Country Survey 2012 II. Methodology (continued) The questionnaire was broken into eight sections: 1. Background Information: The first section asked respondents for their current position; specialization; familiarity and involvement with the Bank; and geographic location. 2. General Issues facing Sri Lanka: Respondents were asked to indicate what they thought were the most important development priorities, and which areas would contribute most to poverty reduction and economic growth in Sri Lanka, as well as rating their perspective on the next generation in Sri Lanka. 3. Overall Attitudes toward the World Bank: Respondents were asked to rate the Bank’s overall effectiveness in Sri Lanka and their agreement with various statements regarding the Bank’s programs, poverty mission, relationships, and collaboration. Respondents were also asked to indicate the areas which they perceived as the Bank’s top priorities, the areas it would be most productive for the Bank to focus its resources and research, what the Bank’s level of involvement should be, the instrument most and least effective at reducing poverty in Sri Lanka, what they felt were the Bank’s greatest values and greatest weaknesses in its work, and with which groups the Bank should work more. 4. The Work of the World Bank: Respondents were asked to rate their level of importance and the Bank’s level of effectiveness across twenty-two areas in which the Bank was involved, such as helping to reduce poverty and encouraging greater transparency in governance. 5. The Way the World Bank does Business: Respondents were asked to rate the Bank’s level of effectiveness in the way it does business, including the Bank’s knowledge, personal relationships, collaborations, and poverty mission. 6. Project/Program Related Issues: Respondents were asked to rate their level of agreement with a series of statements regarding the Bank’s programs, day-to-day operations, and collaborations in Sri Lanka. 7. The Future of the World Bank in Sri Lanka: Respondents were asked to rate how significant a role the Bank should play in Sri Lanka’s development and to indicate what the Bank could to make itself of greater value and to what reasons respondents attributed failed or slow reform efforts. 8. Communication and Outreach: Respondents were asked to indicate where they get information about development issues and the Bank’s development activities in Sri Lanka, as well as how they prefer to receive information from the Bank. Respondents were also asked to indicate their awareness of the Bank’s Access to Information policy, their past experience requesting information, their access to the Internet, and their usage of the Bank’s website. In addition, where possible, responses from respondents completing this year’s country survey were compared to responses from the 301 respondents (59% response rate) who completed the country survey in FY 2007. Notations and/or charts are included when these comparisons were possible. 4 The World Bank Sri Lanka Country Survey 2012 III. Demographics of the Sample Current Position  Employees of ministries were the largest group of respondents. Because of the small number of respondents from Project Implementation Units (PIUs)/ Project Management Units (PMUs), the office of the President/Prime Minister/Minister1, and the office of a Parliamentarian, responses from these stakeholder groups should be considered suggestive at best. Because there was just one respondent from a faith-based group, this respondent was included in the “Other” category for all further analyses. Note there were no respondents from trade unions or the judiciary. 1 This stakeholder group will be labeled “Office of the President” in all graphs and discussed as respondents from “the office of the President/Prime Minister” in the text of this report. 5 The World Bank Sri Lanka Country Survey 2012 III. Demographics of the Sample (continued) Area of Primary Specialization 6 The World Bank Sri Lanka Country Survey 2012 III. Demographics of the Sample (continued) Geographic Location  Nearly three-quarters of all respondents indicated that they were located in the Western Province. Because of the small number of respondents from other locations, these respondents were combined into one category, “Other Areas”, for all further analyses. Involvement with the World Bank  Two-thirds of all respondents indicated that they have been involved with or a close observer of World Bank activities for more than three years. 7 The World Bank Sri Lanka Country Survey 2012 III. Demographics of the Sample (continued) Familiarity with the World Bank  Across all respondents, familiarity with the Bank received a mean rating of 6.2 on a 10-point scale with 1 being not familiar at all and 10 being extremely familiar. This was significantly higher than the FY ’07 survey, in which familiarity with the Bank received a mean rating of 5.7 across all respondents.  Respondents from the media and PIUs/PMUs indicated the highest levels of familiarity with the Bank whereas respondents from NGOs, other organizations, and the office of a Parliamentarian had significantly lower levels of familiarity.  Respondents from the Western Province indicated significantly higher levels of familiarity with the Bank compared to respondents from other areas. 8 The World Bank Sri Lanka Country Survey 2012 IV. The General Environment in Sri Lanka Optimism  When asked about perceptions of the future for the next generation in Sri Lanka, across all respondents, the overall mean rating was 6.9 on a 10-point scale of 1 being extremely pessimistic and 10 being extremely optimistic. This was significantly higher compared to the FY ’07 survey, in which optimism for the next generation received a mean rating of 4.8 across all respondents.  Respondents from the office of a Parliamentarian, independent government institutions, the office of the President/Prime Minister, employees of ministries, local government, and PIUs/PMUs had significantly higher ratings of optimism compared to respondents from other stakeholder groups.  Respondents from the Western Province and other areas had statistically similar ratings of optimism for the next generation in Sri Lanka. 9 The World Bank Sri Lanka Country Survey 2012 IV. The General Environment in Sri Lanka (continued) Development Priority  Respondents indicated that economic growth and government effectiveness were the most important development priorities in Sri Lanka. Reducing corruption was also considered a top priority. In the FY ’07 country survey, respondents indicated that the most important development priorities were promoting economic growth (41%) and addressing conflict resolution (32%). 10 The World Bank Sri Lanka Country Survey 2012 IV. The General Environment in Sri Lanka (continued) Poverty Reduction  Respondents indicated that increasing employment would contribute most to poverty reduction in Sri Lanka. Similarly, respondents in the FY ’07 country survey indicated that increasing employment (55%) would contribute most to poverty reduction.  Respondents across most stakeholder groups and both geographic locations indicated that increasing employment would contribute most to poverty reduction, except respondents from the office of a Parliamentarian and PIUs/PMUs who were split between multiple development areas. 11 The World Bank Sri Lanka Country Survey 2012 IV. The General Environment in Sri Lanka (continued) Economic Growth  Respondents indicated that reducing corruption, increasing foreign direct investment, improving governance, improving labor force skills, private sector growth, and increasing agricultural productivity would contribute most to generating faster economic growth in Sri Lanka.  Respondents across most stakeholder groups and both geographic locations indicated that these would contribute most to generating faster economic growth in Sri Lanka, except respondents from PIUs/PMUs who were more likely to say that access to education would contribute most to economic growth. 12 The World Bank Sri Lanka Country Survey 2012 IV. The General Environment in Sri Lanka (continued) Government Support of Development Efforts  Across all respondents, agreement that the government supports and takes responsibility for development efforts in Sri Lanka received a mean rating of 6.9 on a 10-point scale, with 1 being strongly disagree and 10 being strongly agree. This was significantly higher than the mean rating received in the FY ’07 country survey (6.1).  Respondents from the office of a Parliamentarian and PIUs/PMUs had the highest levels of agreement that the government supports and takes responsibility for development efforts in Sri Lanka whereas respondents from the media had significantly lower levels of agreement.  Respondents from the Western Province and other areas had statistically similar levels of agreement that the government supports and takes responsibility for development efforts in Sri Lanka. 13 The World Bank Sri Lanka Country Survey 2012 V. Perceived Overall Value of the World Bank Perceived Bank Priorities  Respondents indicated that they considered the Bank’s top priorities in Sri Lanka to be economic growth, reducing poverty, improving basic infrastructure, government effectiveness/governance, and increasing access to quality education. 14 The World Bank Sri Lanka Country Survey 2012 V. Perceived Overall Value of the World Bank (continued) Focusing Bank Resources  Respondents indicated that it would be most productive for the Bank to focus most of its resources on economic growth, improving basic infrastructure, government effectiveness, and increasing employment. Developing the SME sector, reducing poverty, agriculture development, developing a skilled labor force, reducing corruption, and increasing access to quality education were also seen as key. In FY ’07, respondents indicated that the Bank should focus on promoting economic growth (37%), improving basic infrastructure (32%), increasing employment (20%), improving government effectiveness (20%), and reducing poverty (20%). 15 The World Bank Sri Lanka Country Survey 2012 V. Perceived Overall Value of the World Bank (continued) Focusing Bank Research  Respondents indicated that it would be most valuable for the Bank to focus its research efforts on education. Research on governance, poverty, private sector development, anti- corruption, rural development, Public-Private Partnerships, and public sector performance was also considered valuable. Respondents in the FY ’07 country survey indicated that it would be most valuable for the Bank to focus its research efforts on education (25%), poverty (25%), and governance (22%). 16 The World Bank Sri Lanka Country Survey 2012 V. Perceived Overall Value of the World Bank (continued) Bank Instruments  When asked which Bank instrument was most effective at reducing poverty in Sri Lanka respondents indicated that the Bank’s results-based lending, investment lending, technical assistance, and policy-based lending were most effective.  When asked which Bank instrument was least effective at reducing poverty in Sri Lanka respondents indicated that the Bank’s analytical work and policy-based lending were least effective, although 19% of respondents indicated that they didn’t know. 17 The World Bank Sri Lanka Country Survey 2012 V. Perceived Overall Value of the World Bank (continued) Level of Bank Involvement  Over two-thirds of all respondents indicated that the Bank should be more involved in Sri Lanka’s development strategies; 17% indicated that the Bank is currently involved at an optimum level. Similarly, in the FY ’07 country survey, 68% of respondents indicated that the Bank should be more involved; 17% indicated that the Bank was currently involved at an optimum level.  A majority of respondents across all stakeholder groups and both geographic locations indicated that the Bank should be more involved in Sri Lanka’s development strategies 18 The World Bank Sri Lanka Country Survey 2012 V. Perceived Overall Value of the World Bank (continued) Collaborating in Sri Lanka  Nearly half of all respondents indicated that the World Bank should work more closely with local government to ensure better development results in Sri Lanka. Respondents also indicated that the Bank should work more closely with private sector, beneficiaries, CBOs, and youth.  Respondents from most stakeholder groups and both geographic locations indicated that the Bank should work more closely with local government, private sector, or beneficiaries, except respondents from NGOs who were more likely to indicate that the Bank should work more closely with NGOs and respondents from the media who were more likely to indicate that the Bank should work more closely with the media. 19 The World Bank Sri Lanka Country Survey 2012 V. Perceived Overall Value of the World Bank (continued) Greatest Value  Over half of all respondents indicated that the Bank’s greatest value to Sri Lanka was its financial resources. In the FY ’07 country survey, respondents also indicated that the Bank’s greatest value was its financial resources (62%).  Respondents from most stakeholder groups and both geographic locations indicated that the Bank’s greatest value was its financial resources, except respondents from bilateral or multilateral agencies who indicated that the Bank’s ability to mobilize resources was its greatest value. 20 The World Bank Sri Lanka Country Survey 2012 V. Perceived Overall Value of the World Bank (continued) Greatest Weakness  Respondents indicated that the Bank’s greatest weakness in its work in Sri Lanka was being inadequately aligned with country priorities. The Bank not willing to honestly criticize politics and reform efforts, imposing technocratic solution without regard to political realities, not exploring alternative policy options, being too bureaucratic in its operational policies and procedures, and not providing enough public disclosure of its work were also considered weaknesses. 21 The World Bank Sri Lanka Country Survey 2012 V. Perceived Overall Value of the World Bank (continued) Importance  Respondents indicated that it was most important for the Bank to help strengthen the education and health sectors, both receiving mean ratings of 8.8 on a 10-point scale with 1 being not at all and 10 being very important. 22 The World Bank Sri Lanka Country Survey 2012 V. Perceived Overall Value of the World Bank (continued) Importance (continued)  There were four instances in which there were significant differences between stakeholder groups across these twenty-two areas. Those areas that had significant stakeholder group differences were:  Respondents from the office of a Parliamentarian and NGOs had the highest importance ratings for “Encouraging greater transparency in governance” whereas employees of a ministry and respondents from academia had significantly lower importance ratings.  Respondents from the office of a Parliamentarian, private sector, and the media had the highest importance ratings for “Safeguarding against corruption in projects/ programs that it funds with its procurement rules” whereas employees of a ministry and respondents from the office of the President/Prime Minister, independent government institutions, and academia had significantly lower importance ratings.  Respondents from the office of a Parliamentarian and NGOs had the highest importance ratings for “Helping to strengthen environment and natural resources management” whereas employees of a ministry and respondents from the office of the President/Prime Minister, local government, and academia had significantly lower importance ratings.  Respondents from the office of a Parliamentarian, private sector, and NGOs had the highest importance ratings for “Helping to reduce corruption in the country with its advice and support” whereas employees of a ministry and respondents from the office of the President/Prime Minister and academia had significantly lower importance ratings.  Respondents from the Western Province and other areas had statistically similar ratings of importance across all twenty-two areas. 23 The World Bank Sri Lanka Country Survey 2012 V. Perceived Overall Value of the World Bank (continued) Importance (continued)  Respondents in this year’s survey tended to have lower importance ratings compared to respondents from the FY ’07 country survey across most areas. Those areas with significantly different importance ratings are indicated in the graph. 24 The World Bank Sri Lanka Country Survey 2012 VI. Overall Impressions of the World Bank The Bank’s Overall Effectiveness in Sri Lanka  Across all respondents, the Bank’s overall effectiveness in Sri Lanka received a mean rating of 6.5 on a 10-point scale, with 1 being not effective at all and 10 being very effective. This was significantly higher than the mean rating received in the FY ’07 country survey (6.1).  Respondents from local government and the office of the President/Prime Minister had the highest ratings for the Bank’s overall effectiveness in Sri Lanka whereas respondents from the media and other organizations had significantly lower ratings for the Bank’s overall effectiveness.  Respondents from the Western Province and other areas had statistically similar ratings for the Bank’s overall effectiveness in Sri Lanka. 25 The World Bank Sri Lanka Country Survey 2012 VI. Overall Impressions of the World Bank (continued) Specific Areas of Effectiveness  Respondents saw the Bank as most effective in helping to strengthen the health and education sectors, both receiving a mean rating of 7.6, across all respondents, on a 10- point scale with 1 being not effective at all and 10 being very effective. 26 The World Bank Sri Lanka Country Survey 2012 VI. Overall Impressions of the World Bank (continued) Specific Areas of Effectiveness (continued)  There were significant stakeholder group differences in their ratings of the Bank’s effectiveness across half of these twenty-two areas. For the most part, respondents from the office of a Parliamentarian, PIUs/PMUs, and local government tended to give the highest ratings for the Bank’s effectiveness in these areas whereas respondents from private sector and the media tended to give significantly lower ratings for the Bank’s effectiveness. Those areas for which there were significant stakeholder group differences were:  “Helping to bring about economic growth”;  “Encouraging greater transparency in governance”;  “Helping to strengthen the regulatory framework”;  “Helping to strengthen the judicial system”;  “Helping to strengthen the public sector”;  “Helping to strengthen the education sector”;  “Helping to strengthen the health sector”;  “Safeguarding against corruption in projects/ programs that it funds with its procurement rules”;  “Helping to strengthen agricultural development”;  “Helping to reduce corruption in the country with its advice and support”; and  “Helping Sri Lanka adapt to/avert risk of climate change”.  Respondents from other areas had higher ratings for the Bank’s effectiveness across all but one of these areas compared to respondents from the Western Province, significantly so for:  “Helping to reduce poverty”;  “Helping to bring about economic growth”;  “Encouraging greater transparency in governance”;  “Helping to strengthen the financial system”;  “Helping to strengthen the public sector”;  “Helping to strengthen the education sector”;  “Helping to strengthen the health sector”;  “Helping to strengthen agricultural development”;  “Helping to strengthen the social protection sector”; and  “Helping to reduce corruption in the country with its advice and support”. 27 The World Bank Sri Lanka Country Survey 2012 VI. Overall Impressions of the World Bank (continued) Specific Areas of Effectiveness (continued)  Ratings of the Bank’s effectiveness in this year’s survey were significantly higher than in the FY ’07 country survey for all areas except “Helping to strengthen the private sector” and “Helping to strengthen the regulatory framework”. 28 The World Bank Sri Lanka Country Survey 2012 VI. Overall Impressions of the World Bank (continued) Importance versus Effectiveness – Sector Analysis By plotting respondents’ ratings of importance versus effectiveness, one can assess where respondents perceived the Bank to be performing well on priority issues in Sri Lanka, as well as areas in which respondents perceived the Bank to not be performing so well on priority issues, areas in which respondents perceived the Bank was performing well, but on lower priority issues, and areas in which respondents perceived the Bank to not be performing so well on lower priority issues.  Bank relatively good and issue is a priority: Areas in this quadrant are those that respondents indicated a high level of importance and gave the Bank a relatively high rating of effectiveness (although it should be noted that ratings of effectiveness were more than a point lower than ratings of importance). It is important that the Bank continue to do well in these areas (in order of mean importance):  Helping to strengthen the education sector;  Helping to strengthen the health sector;  Safeguard against corruption in projects that it funds with its procurement rules (although this is on the borderline of the Bank being not so good);  Helping to reduce poverty;  Helping to bring about economic growth;  Helping to strengthen the infrastructure development;  Helping to strengthen agricultural development; 29 The World Bank Sri Lanka Country Survey 2012 VI. Overall Impressions of the World Bank (continued) Importance versus Effectiveness – Sector Analysis (continued)  Bank relatively good and issue is a priority: (continued)  Ensuring that attention is paid to the environmental impact of Bank supported programs (although this is on the borderline of the Bank being not so good);  Helping to strengthen environment and natural resources management; and  Helping to strengthen the financial system.  Bank not so good on priority issues: Areas in this quadrant were those for which respondents indicated a high level of importance, but gave the Bank a relatively low rating of effectiveness. There were just two areas in this quadrant (in order of mean importance):  Encouraging greater transparency in governance and  Helping to empower communities to participate in their own development (although this is on the borderline of being less of a priority).  Bank not so good, but issue not perceived to be a priority: Areas in this quadrant were those for which respondents gave the Bank a relatively low rating of effectiveness and a moderate level of importance. These areas were (in order of mean importance):  Helping to reduce corruption in the country with its advice and support (although this is on the borderline of becoming more of a priority);  Helping to strengthen the public sector;  Helping Sri Lanka adapt to/avert risk of climate change;  Helping to strengthen the private sector;  Helping to strengthen the social protection sector;  Helping to improve the quality of life in urban areas;  Helping to strengthen the regulatory framework;  Ensuring that attention is paid to gender disparities; and  Helping to strengthen the judicial system.  Bank good, but issue not perceived to be a priority: Areas in this quadrant were those for which respondents indicated a moderate level of importance, but gave the Bank a relatively high rating of effectiveness. There was just one area in this quadrant:  Helping to integrate Sri Lanka into the global economy (although this is on the borderline of the Bank being not so good). 30 The World Bank Sri Lanka Country Survey 2012 VI. Overall Impressions of the World Bank (continued) Respondents were asked a variety of questions regarding the Bank’s programs, poverty mission, personal relationships, collaborations/partnerships, knowledge, and day-to-day operations.  Respondents in this year’s country survey had significantly higher levels of agreement that “The Bank and partners in government collaborate well together on Bank supported programs and projects in Sri Lanka” compared to respondents from the FY ’07 survey.  In contrast, respondents from the FY ’07 country survey had significantly higher levels of agreement that “The World Bank collaborates well with other donors here” compared to respondents from this year’s survey. Respondents from the FY ’07 country survey also had significantly higher ratings for the Bank’s effectiveness, compared to respondents from this year’s survey, for:  “Technical competence”;  “Producing knowledge and research that are useful”;  “Making the results of studies and analyses readily available”;  “Straightforwardness in its dealings with you”;  “Maintaining consistent messages”; and  “Promoting the inclusion of private sector in the development of strategies”.  There were significant stakeholder differences in their ratings of the Bank across four of these areas.  Respondents from the office of a Parliamentarian and local government had the highest ratings for the Bank’s effectiveness at “Providing sound policy and economic advice” whereas respondents from private sector, NGOs, and academia had significantly lower ratings.  Respondents from the office of a Parliamentarian and PIUs/PMUs had the highest ratings for the Bank’s effectiveness at “Promoting the inclusion of private sector in the development of strategies” whereas respondents from private sector and academia had significantly lower ratings.  Respondents from the office of a Parliamentarian, PIUs/PMUs, and bilateral or multilateral agencies had the highest ratings for the Bank’s effectiveness at “Lending in a way that promotes effective development” whereas respondents from private sector and academia had significantly lower ratings.  Respondents from the office of a Parliamentarian, local government, bilateral or multilateral agencies, and NGOs had the highest levels of agreement that “The Bank works efficiently” whereas respondents from the media and other organizations had significantly lower levels of agreement.  Ratings for all stakeholder groups, both geographic locations, and across both country surveys can be found in the Appendix. 31 The World Bank Sri Lanka Country Survey 2012 VI. Overall Impressions of the World Bank (continued) Bank Programs in Sri Lanka  In terms of the Bank’s programs in Sri Lanka, the Bank’s procurement requirements being reasonable received the highest mean level of agreement, 6.6, across all respondents, on a 10-point scale with 1 being strongly disagree and 10 being strongly agree.  The Bank’s effectiveness at lending in a way that promotes effective development received a mean rating of 6.8 across all respondents on a 10-point scale with 1 being not at all effective and 10 being very effective. 32 The World Bank Sri Lanka Country Survey 2012 VI. Overall Impressions of the World Bank (continued) Poverty Mission  In terms of the Bank’s poverty mission in Sri Lanka, the Bank being an effective catalyst for discussion on critical issues related to poverty received the highest mean level of agreement, 6.7, across all respondents, on a 10-point scale with 1 being strongly disagree and 10 being strongly agree.  The Bank’s effectiveness at giving appropriate priority to poverty reduction received a mean rating of 6.9 across all respondents on a 10-point scale with 1 being not at all effective and 10 being very effective. 33 The World Bank Sri Lanka Country Survey 2012 VI. Overall Impressions of the World Bank (continued) Personal Relationships  In terms of the Bank’s personal relationships in Sri Lanka, respondents liking to work/interact with Bank staff received the highest mean level of agreement, 7.5, across all respondents, on a 10-point scale with 1 being strongly disagree and 10 being strongly agree.  In terms of maintaining relationships with clients and stakeholders in Sri Lanka, the Bank’s effectiveness at being straightforward in its dealings received the highest mean rating, 6.7, across all respondents, on a 10-point scale with 1 being not at all effective and 10 being very effective. 34 The World Bank Sri Lanka Country Survey 2012 VI. Overall Impressions of the World Bank (continued) Collaboration/Partnerships  In terms of the Bank’s collaborations in Sri Lanka, the Bank and partners in government collaborating well together on Bank supported programs and projects in Sri Lanka received the highest mean level of agreement, 7.1, across all respondents, on a 10-point scale with 1 being strongly disagree and 10 being strongly agree.  The Bank’s effectiveness at promoting the inclusion of local communities and local project experts in strategy development both received the highest mean rating of 6.4 on a 10-point scale with 1 being not at all effective and 10 being very effective. 35 The World Bank Sri Lanka Country Survey 2012 VI. Overall Impressions of the World Bank (continued) Knowledge  In terms of the Bank’s effectiveness at being a knowledge base in Sri Lanka, the Bank’s ability to produce knowledge and research that are useful received the highest mean rating, 7.1, across all respondents, on a 10-point scale with 1 being not at all effective and 10 being very effective. 36 The World Bank Sri Lanka Country Survey 2012 VI. Overall Impressions of the World Bank (continued) Day-to-Day Operations  In terms of the Bank’s day-to-day operations in Sri Lanka, the Bank effectively monitoring and evaluating its projects received the highest mean level of agreement, 7.0, across all respondents, on a 10-point scale with 1 being strongly disagree and 10 being strongly agree. 37 The World Bank Sri Lanka Country Survey 2012 VII. The Future Role of the World Bank in Sri Lanka Role Significance  The Bank was expected to play a quite significant role in Sri Lanka’s development over the medium term, receiving a mean rating of 8.2 across all respondents on a 10-point scale with 1 being not a significant role and 10 being very significant role.  Respondents from other areas gave significantly higher ratings for the Bank’s role significance compared to respondents from the Western Province.  Respondents across all stakeholder groups had statistically similar ratings for the Bank’s role significance. 38 The World Bank Sri Lanka Country Survey 2012 VII. The Future Role of the World Bank in Sri Lanka (continued) Making the Bank of Greater Value  Respondents indicated that the World Bank should offer more products and services that reflect Sri Lanka’s status as a middle income country, reduce the complexity of obtaining Bank financing, improve the quality of its experts as related to Sri Lanka’s specific challenges, and build capacity to make itself of greater value in Sri Lanka. 39 The World Bank Sri Lanka Country Survey 2012 VII. The Future Role of the World Bank in Sri Lanka (continued) Attributing Slow or Failed Reform Efforts  When World Bank assisted reform efforts fail or are slow to take place, respondents indicated that they most often attribute this to reforms not being well thought out in light of country challenges. Respondents also indicated that political pressures/obstacles, an inadequate level of citizen/civil society participation, and the government working inefficiently or too slowly can also lead to Bank assisted reform efforts failing or taking place slowly. 40 The World Bank Sri Lanka Country Survey 2012 VIII. Communication and Outreach Information Sources  Two-thirds of all respondents indicated that they got most of their information about economic and social development issues in Sri Lanka from local newspapers. The Internet was also a popular information source. In the FY ’07 country survey, respondents indicated that they got most of their information about economic and social development issues from local newspapers (76%). 41 The World Bank Sri Lanka Country Survey 2012 VIII. Communication and Outreach (continued) Information Sources (continued)  Respondents were again most likely to utilize local newspapers for information about the Bank’s development activities in Sri Lanka. World Bank publications/materials, the Internet, and the Bank’s website were also popular information sources. 42 The World Bank Sri Lanka Country Survey 2012 VIII. Communication and Outreach (continued) Information Sources (continued)  When asked how they would prefer to receive information from the World Bank, over half of all respondents indicated that they preferred the World Bank website. E-newsletters, workshops/conferences, and face-to-face meetings/discussions were also popular preferred information sources. 43 The World Bank Sri Lanka Country Survey 2012 VIII. Communication and Outreach (continued) Internet Access  The vast majority of all respondents indicated that they had access to the Internet.  Respondents from the Western Province had significantly higher rates of Internet access compared to those from other areas.  Respondents across all stakeholder groups had statistically similar rates of Internet access. Website Usage  Nearly three-quarters of all respondents indicated that they had used the Bank’s website, significantly more than respondents in the FY ’07 country survey.  Respondents from the office of the President/Prime Minister, the office of a Parliamentarian, and local government had significantly lower rates of usage for the World Bank’s website compared to those from other stakeholder groups.  Respondents from the Western Province were significantly more likely to have used the Bank’s website compared to respondents from other areas. 44 The World Bank Sri Lanka Country Survey 2012 VIII. Communication and Outreach (continued) Website Usage (continued)  Of those respondents who used the Bank’s website, the majority indicated that they used the World Bank’s country website. This is statistically similar to the website usage reported by respondents in the FY ’07 country survey.  Respondents across all stakeholder groups and both geographic locations had statistically similar rates of usage for the World Bank’s main and country websites. 45 The World Bank Sri Lanka Country Survey 2012 VIII. Communication and Outreach (continued) Access to Information  Less than a third of all respondents indicated that they were aware of the Bank’s Access to Information Policy.  Respondents across all stakeholder groups and both geographic locations had statistically similar levels of awareness for the Bank’s Access to Information Policy.  Nearly a quarter of all respondents indicated that they had requested information from the Bank in the past year.  Respondents across all stakeholder groups and both geographic locations had statistically similar rates of requesting information. 46 The World Bank Sri Lanka Country Survey 2012 VIII. Communication and Outreach (continued) Access to Information (continued)  Of those who had requested information from the Bank in the past year, over half indicated that they were able to obtain this information.  Respondents from the Western Province were significantly more likely to indicate that they were able to obtain this information from the Bank compared to respondents from other areas.  Respondents across all stakeholder groups had statistically similar rates of being able to obtain this information from the Bank. 47 The World Bank Sri Lanka Country Survey 2012 IX. Appendices A. Responses to All Questions across All Respondents ..................... 49 B. Responses to All Questions by Stakeholder Groups ..................... 62 C. Responses to All Questions by Geographic Location .................... 76 D. Responses to All Questions by Year.............................................. 87 E. World Bank Client Survey 2012 – Sri Lanka Questionnaire .......... 94 SRI LANKA 48 The World Bank Sri Lanka Country Survey 2012 Appendix A: Responses to All Questions across All Respondents Total Response Number = 296 A. Background Information 1. Which of the following best describes your current position? Percentage of Respondents Employee of a Ministry 27.5% Private Sector 16.5% Media 10.7% Other 9.3% Local Government 8.6% NGOs 6.5% Academia 6.2% Bilateral or Multilateral Agency 4.1% Independent Government Institution 4.1% Project Implementation Unit (PIU)/ Project Management Unit (PMU) 3.1% Office of the President, Prime Minister, Minister 2.1% Office of Parliamentarian 1.0% Faith-Based Groups 0.3% 2. Please identify the primary specialization of your work. Percentage of Respondents Social Services 22.8% Other 22.1% Communications, Information Services 9.8% Economic Management 8.1% Commerce, Trade and Manufacturing 7.7% Infrastructure 7.7% Finance, Banking, Insurance 7.0% Legislature, Politics 4.6% Agriculture, Agribusiness, Forestry 3.9% Environment, Natural Resource Management 2.5% SME sector development 1.8% Tourism 1.4% Law, Justice 0.7% Familiarity with the World Bank N Mean SD 3. How familiar are you with the work of the World Bank in Sri Lanka on a scale of 276 6.20 2.13 1-10, 1 meaning “not familiar at all”, 10 meaning “extremely familiar” ? 4. How long have you been involved with (or a close observer of) the World Bank's activities? Percentage of Respondents Less than one year 15.7% One to three years 18.0% More than three years 66.3% 49 The World Bank Sri Lanka Country Survey 2012 A. Background Information (continued) 5. Which best represents your geographic location? Percentage of Respondents Western Province 69.7% Central Province 7.7% Southern Province 4.4% Uwa Province 4.4% Eastern Province 4.0% Northern Province 2.9% Sabaragamuwa Province 2.9% North Western Province 2.9% North Central Province 1.1% B. General Issues facing Sri Lanka Perspective on the Next Generation N Mean SD 1. On a scale of 1-10, 1 meaning “extremely pessimistic”, 10 meaning “extremely optimistic”, please indicate your perspective on the future of the next generation 257 6.93 1.96 in Sri Lanka. Percentage of Respondents nd 2. Please identify which one of these you consider the first (second) Most 2 Most most important development priority. Important Important Combined Economic growth 30.4% 10.3% 40.7% Government effectiveness/governance 27.2% 12.5% 39.7% Reducing corruption 11.2% 15.8% 27.0% Reducing poverty 4.3% 10.3% 14.6% Increasing access to quality education 6.2% 7.4% 13.5% Improving basic infrastructure 5.1% 7.4% 12.4% Increasing employment/ income generating opportunities 2.5% 5.1% 7.7% Promote policies to stimulate foreign direct investment 0.4% 6.6% 7.0% Developing the SME sector 1.8% 4.8% 6.6% Increasing access to quality health services 1.8% 4.4% 6.2% Enhancing the opportunity for private sector growth/investment 2.2% 3.7% 5.9% Improving the effectiveness of law and justice system 1.4% 4.0% 5.5% Protecting natural resources and environment 1.1% 2.2% 3.3% Agriculture development 1.1% 1.5% 2.6% Strengthening regulatory framework 0.4% 1.1% 1.5% HIV/AIDS and other communicable diseases 0.4% 0.7% 1.1% Tourism 0.7% 0.4% 1.1% Other 0.7% 0.4% 1.1% Improving environmental quality 0.0% 0.7% 0.7% Food security 0.4% 0.4% 0.7% Improving trade and exports 0.0% 0.4% 0.4% Climate change 0.4% 0.0% 0.4% Access to finance 0.0% 0.0% 0.0% 50 The World Bank Sri Lanka Country Survey 2012 B. General Issues facing Sri Lanka (continued) 16. Which TWO areas of development listed below do you believe would Percentage of Respondents contribute most to reducing poverty in Sri Lanka? (Choose only TWO) (Responses Combined) Increasing income generating activities/ employment 46.4% Increasing economic growth 22.0% Agriculture development 20.3% Education 16.5% Developing the SME sector 16.5% Infrastructure development 15.1% Improving governance 14.8% Enhancing the opportunity for private sector growth/investment 13.7% Reducing corruption 12.0% Increasing foreign direct investment 4.5% Food security 3.8% Protecting the environment and natural resources 2.4% Other 2.4% Health 2.1% 4. Which TWO areas below do you believe would contribute most to Percentage of Respondents generating faster economic growth in Sri Lanka? (Choose only TWO) (Responses Combined) Reducing corruption 17.8% Enhancing the environment for increased foreign direct investment 17.1% Improving governance 15.3% Improving the skills of the labor force 14.3% Enhancing the opportunity for private sector growth/investment 13.9% Increasing agricultural productivity 13.6% Promoting and supporting the SME sector 10.5% Improving access to and/or quality of education 9.4% Increasing the role of private sector in development and production 8.7% Improved transportation infrastructure 8.4% Increase efficiency of public spending 8.4% Encouraging Public Private Partnerships 7.7% Improving trade and exports 7.3% Ethnic reconciliation 7.3% Improve environment for doing business and private sector growth 7.0% Access to education 6.3% Access to finance 4.9% Better managing State Owned Enterprise sector 4.2% Improving access to and/or quality of health care 3.1% Invest in tourism products and services 3.1% Quality of education 3.1% Improved power generation infrastructure 1.7% Strengthening the regulatory framework 1.7% Other 1.0% Enhancing Colombo as an International city 0.7% 51 The World Bank Sri Lanka Country Survey 2012 C. Overall Attitudes toward the World Bank Overall Effectiveness N Mean SD Overall, please rate your impression of the World Bank’s effectiveness in Sri Lanka , 260 6.54 1.81 on a scale of 1-10, 1 being “Not effective at all”, 10 being “Very effective”? 2a. Based on your observations of the World Bank in Sri Lanka, what do you think the Bank considers its top priorities in Sri Lanka? Percentage of Respondents (Choose no more than TWO) (Responses Combined) Economic growth 26.9% Reducing poverty 24.7% Improving basic infrastructure 23.6% Government effectiveness/governance 21.5% Increasing access to quality education 16.0% Increasing employment/ income generating opportunities 8.0% Increasing access to quality health services 6.9% Developing the SME sector 6.9% Reducing corruption 6.5% Access to finance 6.5% Promote policies and stimulate foreign direct investment 4.7% Enhancing the opportunity for private sector growth/investment 4.4% Developing a skilled labor force 4.0% Agriculture development 3.6% Promoting entrepreneurship 3.3% Improving the effectiveness of law and justice system 2.9% Strengthening regulatory framework 2.5% Improving environmental quality 1.8% Reducing non communicable diseases 1.8% Improving trade and exports 1.8% Tourism 1.5% Food security 1.1% Protecting natural resources and environment 1.1% Managing HIV/AIDS and other communicable diseases 1.1% Other 0.7% Climate change 0.0% 52 The World Bank Sri Lanka Country Survey 2012 C. Overall Attitudes toward the World Bank (continued) 2b. Based on your observations of the World Bank in Sri Lanka, where would it be most productive for the Bank to focus most of its resources Percentage of Respondents in its support of country priorities? (Choose no more than TWO) (Responses Combined) Economic growth 19.9% Improving basic infrastructure 16.9% Government effectiveness/governance 16.2% Increasing employment/ income generating opportunities 14.0% Developing the SME sector 12.1% Reducing poverty 11.8% Agriculture development 11.8% Developing a skilled labor force 11.0% Reducing corruption 10.3% Increasing access to quality education 10.3% Promoting entrepreneurship 7.4% Enhancing the opportunity for private sector growth/investment 7.4% Access to finance 6.6% Improving trade and exports 5.1% Strengthening regulatory framework 4.4% Promote policies and stimulate foreign direct investment 4.0% Increasing access to quality health services 4.0% Protecting natural resources and environment 2.6% Food security 2.2% Improving the effectiveness of law and justice system 2.2% Improving environmental quality 1.5% Climate change 1.5% Managing HIV/AIDS and other communicable diseases 1.1% Other 1.1% Tourism 0.7% Reducing non communicable diseases 0.7% 3. In your opinion, what should be the level of involvement of the World Bank in Sri Lanka's development strategies? Percentage of Respondents The Bank should be more involved 68.6% The Bank is currently involved at an optimum level 17.4% The Bank should be less involved 5.9% The Bank shouldn't be involved at all 1.7% Don't know 6.3% 3a. Which World Bank instrument do you believe is the most effective in reducing poverty in Sri Lanka? (Choose only ONE) Percentage of Respondents Results based lending 31.6% Investment lending 26.2% Technical assistance 20.6% Policy based lending 14.9% Analytical work 4.3% Don't know 2.5% 53 The World Bank Sri Lanka Country Survey 2012 C. Overall Attitudes toward the World Bank (continued) 3b. Which World Bank instrument do you believe is the least effective in reducing poverty in Sri Lanka? (Choose only ONE) Percentage of Respondents Analytical work 22.0% Policy based lending 20.6% Don't know 19.5% Results based lending 14.8% Investment lending 12.3% Technical assistance 10.8% Percentage of Respondents 4. In broad terms of economic and social development, what is nd the “greatest value” brought by the World Bank to Sri Lanka? Greatest 2 Greatest What is the “second greatest” value? Value Value Combined Financial resources 29.3% 24.0% 53.4% Policy and economic advice 16.5% 14.5% 31.0% Lending when others won’t 14.7% 7.6% 22.3% Technical advice 6.4% 14.5% 20.9% The Bank's knowledge 12.4% 5.7% 18.1% Donor coordination 6.0% 11.5% 17.5% Ability to build implementation capacity 4.9% 10.7% 15.6% Ability to mobilize resources 5.3% 7.6% 12.9% Convener/facilitator 3.4% 3.8% 7.2% Other 1.5% 0.4% 1.9% 5. Which of the following do you identify as the Bank’s greatest Percentage of Respondents weaknesses in its work in Sri Lanka? (Choose TWO only) (Combined Responses) Inadequately aligned with country priorities 26.5% Not willing to honestly criticize politics and reform efforts in the country 18.2% Imposing technocratic solutions without regard to political realities 16.7% Not exploring alternative policy options 16.7% Too bureaucratic in its operational policies and procedures 16.7% Not enough public disclosure of its work 16.7% Too influenced by the US 13.8% World Bank processes too slow and complex 13.8% Too theoretical 7.6% Not client focused 6.5% Too political 4.7% Staff too inaccessible 4.0% Is arrogant in its approach 2.9% Too detailed 2.9% Other 2.9% The credibility of its knowledge/data 1.1% 54 The World Bank Sri Lanka Country Survey 2012 C. Overall Attitudes toward the World Bank (continued) 6. Which TWO of the following areas do you think would be most valuable for the Bank to focus its research efforts on in the next few Percentage of Respondents years in Sri Lanka? (Choose no more than TWO) (Responses Combined) Education 24.2% Governance 17.7% Poverty 17.0% Enhanced business environment for private sector development 16.3% Anti-corruption 14.6% Rural development 13.5% Promote Public Private Partnerships 12.5% Public sector performance 11.1% Health 9.0% Agricultural development 8.4% Environmental sustainability/ natural resources management 6.3% Transport 5.6% Social protection 5.2% Help restructure SOE's for better results 5.2% Labor markets/job creation 4.9% Urban/metropolitan development 3.8% Public expenditure 3.5% Improving equality of opportunity 3.5% Monitoring and evaluation 2.8% Energy 2.4% Financial markets 2.4% Food security 2.4% Other 1.7% Water and sanitation 1.4% Climate change 1.4% 7. In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank work with more in your country to ensure better development Percentage of Respondents results there? (Choose TWO only) (Combined Responses) Local Government 44.0% Private sector 33.7% Beneficiaries 28.7% Community based organizations (CBOs) 25.2% Youth 18.1% Self-employed women’s groups 8.5% NGOs 8.2% Donor community 7.1% Parliament 6.7% Media 6.4% Other 4.3% Faith-based organizations 2.8% 55 The World Bank Sri Lanka Country Survey 2012 C. Overall Attitudes toward the World Bank (continued) Level of Agreement On a scale of 1-10, with 1 meaning you strongly disagree, 10 meaning you strongly agree, please respond to the following statements about the World Bank in Sri Lanka. N Mean SD 8. Overall the Bank currently plays a relevant role in development in Sri Lanka 277 6.04 2.16 9. The Bank’s work is aligned with what I consider the development priorities for this 268 5.82 2.04 country 10. The Bank’s work reflects its own mission of poverty reduction 259 5.81 2.19 11. The World Bank supports programs and strategies that are realistic for Sri Lanka 264 5.86 2.04 12. The World Bank treats clients and stakeholders in Sri Lanka with respect 253 6.66 2.07 13. The World Bank collaborates well with other donors here 224 6.36 2.05 14. The World Bank is responsive 252 6.04 2.14 15. Overall, I like to work/interact with Bank staff 268 7.47 2.13 16. The Bank is an effective catalyst for discussion on issues related to poverty 258 6.73 2.15 17. In general, the strategies that the Bank supports are sustainable over time 258 6.31 2.05 18. The World Bank's work promotes country ownership of development strategies 256 6.32 2.01 19. The Bank's work promotes the empowerment of poor people to participate in 263 5.85 2.28 development 20. The World Bank imposes reasonable conditions on its lending 242 5.51 2.45 21. The Bank gives appropriate priority to growth issues 261 6.21 2.04 56 The World Bank Sri Lanka Country Survey 2012 D. The Work of the World Bank How important is it for the World Bank to be involved in Importance Effectiveness that particular area of work in Sri Lanka? How effective do you believe the World Bank is in terms of having a positive impact on that area of development in Sri Lanka? (Asked on a 10-point importance/effectiveness scale, 1 being Not at all, 10 being Very.) N Mean SD N Mean SD 1. Helping to reduce poverty 281 8.66 1.60 261 6.97 2.00 2. Helping to bring about economic growth 274 8.61 1.58 262 7.20 1.90 3. Encouraging greater transparency in governance 258 8.26 2.05 242 6.12 2.41 4. Helping to strengthen the private sector 261 7.98 2.01 240 6.56 2.26 5. Helping to strengthen the financial system 263 8.27 1.72 242 6.99 2.17 6. Helping to strengthen the regulatory framework 254 7.61 2.26 230 6.30 2.23 7. Helping to strengthen the judicial system 241 7.36 2.63 213 5.60 2.69 8. Helping to strengthen the public sector 266 8.11 2.11 242 6.54 2.48 9. Helping to strengthen the education sector 268 8.84 1.48 248 7.55 2.08 10. Helping to strengthen the health sector 269 8.79 1.49 252 7.63 2.02 11. Safeguarding against corruption in projects/ programs 256 8.68 1.84 222 6.70 2.46 that it funds with its procurement rules 12. Helping to integrate Sri Lanka into the global economy 260 8.18 1.84 231 6.71 2.18 13. Ensuring that attention is paid to the environmental 256 8.34 1.83 236 6.72 2.27 impact of Bank supported programs and strategies 14. Ensuring that attention is paid to gender disparities 252 7.46 2.33 226 6.51 2.30 15. Helping to strengthen agricultural development 256 8.57 1.60 235 7.03 2.17 16. Helping to strengthen infrastructure development 252 8.59 1.69 232 7.48 1.90 17. Helping to strengthen environment and natural 260 8.28 1.87 235 6.78 2.22 resources management 18. Helping to strengthen the social protection sector 258 7.91 2.06 230 6.52 2.27 19. Helping to improve the quality of life in urban areas 252 7.83 1.95 223 6.50 2.15 20. Helping to reduce corruption in the country with its 256 8.18 2.44 231 5.75 2.92 advice and support 21. Helping to empower communities to participate in their 262 8.22 1.92 240 6.61 2.34 own development 22. Helping Sri Lanka adapt to/avert risk of climate change 253 8.10 2.05 227 6.24 2.60 57 The World Bank Sri Lanka Country Survey 2012 E. The Way the World Bank does Business Please rate the World Bank in terms of its effectiveness vis-à-vis the particular Level of Effectiveness attribute/activity listed below using a 1-10 scale, 1 meaning “Not effective at all”, 10 meaning “Very effective”. N Mean SD 1. Technical competence 262 6.99 2.03 2. Producing knowledge and research that are useful 263 7.14 1.89 3. Making the results of studies and analyses readily available 263 6.82 2.12 4. Sharing knowledge about international best practices 260 6.91 2.22 5. Ability to adapt its knowledge to your country’s needs 256 6.36 2.28 6. Ensuring its staff is accessible 243 6.28 2.39 7. Providing sound policy and economic advice 256 6.55 2.08 8. Straightforwardness in its dealings with you 240 6.66 2.40 9. Maintaining consistent messages 240 6.33 2.29 10. Promoting the inclusion of local communities in the development of strategies 243 6.42 2.31 11. Promoting the inclusion of civil society in the development of strategies 239 6.18 2.36 12. Promoting the inclusion of local project experts in the development of strategies 238 6.36 2.21 13. Promoting the inclusion of private sector in the development of strategies 236 6.29 2.24 14. Giving appropriate priority to poverty reduction 256 6.91 2.10 15. Lending in a way that promotes effective development 256 6.79 2.24 F. Project/Program Related Issues Please rate how much you agree with the following statements on a 1-10 scale, Level of Agreement 1 meaning you “Strongly Disagree”, 10 meaning you “Strongly Agree”. N Mean SD 1. The Bank is flexible in terms of adjusting to changing circumstances 153 5.82 2.11 2. The Bank disburses funds promptly 155 6.48 2.34 3. The Bank works efficiently 151 6.90 2.08 4. The Bank effectively monitors and evaluates the projects and programs it 150 6.98 1.96 supports 5. The Bank helps to build capacity at the community level 145 6.51 2.09 6. The Bank helps to build capacity of government officials 146 6.68 2.16 7. The Bank and partners in government collaborate well together on Bank 152 7.13 1.94 supported programs and projects in Sri Lanka 8. The Bank helps to strengthen institutional capacity 148 7.03 2.10 9. The Government supports and takes responsibility for development efforts in 147 6.88 2.16 Sri Lanka 10. The Bank’s procurement requirements are reasonable 137 6.61 2.24 58 The World Bank Sri Lanka Country Survey 2012 G. The Future Role of the World Bank in Sri Lanka The Bank’s Role N Mean SD 1. How significant a role do you believe the Bank should play in Sri Lanka’s development over the medium term in the near future? (1 meaning that the Bank should 259 8.24 1.93 not play a significant role at all, 10 meaning that the Bank should play a very significant role) 2. Which of the following should the Bank do to make itself of greater value in Sri Lanka? Percentage of Respondents Offer more products and services that reflect Sri Lanka's status as a middle 36.1% income country Reduce the complexity of obtaining World Bank financing 33.2% Improve the quality of its experts as related to Sri Lanka’s specific 30.7% challenges Build capacity 30.7% Improve the competitiveness of its financing compared to markets 13.6% Offer more innovative knowledge services 13.2% Provide more adequate data/knowledge/statistics/figures on Sri Lanka's 10.7% economy Greater selectivity in its work 10.0% Other 5.0% Focus primarily on advice and advocacy issues 4.6% 3. When World Bank assisted reform efforts fail or are slow to take place, which TWO of the following would you attribute this to? (Choose up to TWO) Percentage of Respondents Reforms are not well thought out in light of country challenges 50.2% Political pressures and obstacles 38.6% There is not an adequate level of citizen/civil society participation 32.3% Government works inefficiently/too slowly 28.8% Lack of/inadequate levels of capacity in government 16.9% Poor donor coordination 10.5% The World Bank works inefficiently/too slowly 7.9% Other 3.7% 59 The World Bank Sri Lanka Country Survey 2012 H. Communication and Outreach 1. Where do you get most of your information about economic and social Percentage of Respondents development issues in Sri Lanka? (Choose TWO at most) (Combined Responses) Local newspapers 65.9% Internet 31.9% Local television 16.8% Consultations/Conferences/Fora 16.8% Workshops/Seminars 15.4% Periodicals 15.1% Social media 11.8% Local radio 6.5% International television 4.7% Other 4.7% International newspapers 2.2% Word of mouth 2.2% International radio 1.1% 2. From where do you get most of your information about the World Bank’s Percentage of Respondents development activities in Sri Lanka? (Choose TWO at most) (Combined Responses) Local newspapers 49.1% World Bank publications, materials 25.3% Internet 24.2% World Bank website 23.1% Local television 17.3% World Bank conferences, seminars, workshops 16.6% Direct contact/interaction with World Bank staff 10.5% Periodicals 6.9% Local radio 4.7% Other 4.7% Social media 4.0% International television 2.5% International newspapers 2.2% International radio 1.4% Blogs 0.7% 3. How you would prefer to receive information from the World Bank? Percentage of Respondents (Choose no more than TWO) (Combined Responses) World Bank website 51.1% Face to face meetings/discussions 34.3% Workshops/conferences 26.0% Social media 15.6% e-newsletters 14.0% Mobile phones 9.2% Blogs 3.8% Other 0.0% 60 The World Bank Sri Lanka Country Survey 2012 H. Communication and Outreach (continued) 4. Are you aware of the World Bank’s Access to information Policy under which the Bank will now disclose any information in its possession that is Percentage of Respondents not on a list of exceptions? Yes 30.7% No 69.3% 5. Have you requested information from the World Bank on its activities in Percentage of Respondents the past year? Yes 21.7% No 78.3% 6. Were you able to obtain this information? Percentage of Respondents Yes 57.3% No 42.7% 7. Do you have access to the Internet? Percentage of Respondents Yes 96.3% No 3.7% 8. I use/have used the World Bank website: Percentage of Respondents Yes 73.4% No 26.6% 9. I primarily use: Percentage of Respondents The World Bank’s country website 56.1% The World Bank’s main website 43.9% 61 The World Bank Sri Lanka Country Survey 2012 Appendix B: Responses to All Questions by Stakeholder Groups A. Background Information (Asked on a scale of 1-10, 1 meaning “Not familiar at all”, 10 meaning “Extremely familiar”) B. General Issues facing Sri Lanka (Asked on a scale of 1-10, 1 meaning “Extremely pessimistic”, 10 meaning “Extremely optimistic”) Please identify which one of these you consider the first most important development priority. Office Employee Bilateral or Independent of of a Office of Local Multilateral Private Government Percentage of Respondents President Ministry Parliamentarian PIU/PMU Government Agency Sector NGO Media Institution Academia Other Government effectiveness/governance 16.7% 26.0% 33.3% 33.3% 13.0% 18.2% 20.0% 52.6% 40.7% 27.3% 17.6% 33.3% HIV/AIDS and other communicable diseases 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.9% 0.0% Economic growth 50.0% 41.1% 33.3% 0.0% 30.4% 45.5% 33.3% 21.1% 22.2% 27.3% 11.8% 29.6% Reducing corruption 0.0% 5.5% 33.3% 11.1% 0.0% 0.0% 11.1% 15.8% 29.6% 9.1% 23.5% 14.8% Promote policies to stimulate foreign direct investment 0.0% 1.4% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Increasing access to quality education 16.7% 5.5% 0.0% 11.1% 8.7% 0.0% 11.1% 0.0% 0.0% 0.0% 23.5% 0.0% Increasing access to quality health services 0.0% 1.4% 0.0% 11.1% 4.3% 0.0% 0.0% 0.0% 0.0% 0.0% 11.8% 0.0% Reducing poverty 0.0% 5.5% 0.0% 22.2% 4.3% 0.0% 4.4% 0.0% 3.7% 9.1% 0.0% 3.7% Developing the SME sector 0.0% 1.4% 0.0% 11.1% 0.0% 0.0% 4.4% 0.0% 0.0% 0.0% 0.0% 0.0% Improving the effectiveness of law and justice system 0.0% 0.0% 0.0% 0.0% 0.0% 18.2% 2.2% 0.0% 3.7% 0.0% 0.0% 0.0% Improving basic infrastructure 0.0% 5.5% 0.0% 0.0% 21.7% 0.0% 2.2% 0.0% 0.0% 9.1% 0.0% 11.1% Improving environmental quality 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Protecting natural resources and environment 0.0% 0.0% 0.0% 0.0% 4.3% 9.1% 2.2% 0.0% 0.0% 0.0% 0.0% 0.0% Increasing employment/ income generating opportunities 0.0% 1.4% 0.0% 0.0% 4.3% 0.0% 0.0% 5.3% 0.0% 0.0% 5.9% 3.7% Enhancing the opportunity for private sector growth/investment 0.0% 0.0% 0.0% 0.0% 4.3% 0.0% 8.9% 0.0% 0.0% 9.1% 0.0% 0.0% Agriculture development 0.0% 2.7% 0.0% 0.0% 4.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Tourism 0.0% 1.4% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 9.1% 0.0% 0.0% Access to finance 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Strengthening regulatory framework 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 3.7% Improving trade and exports 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Climate change 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.3% 0.0% 0.0% 0.0% 0.0% Food security 16.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Other 0.0% 1.4% 0.0% 0.0% 0.0% 9.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 62 The World Bank Sri Lanka Country Survey 2012 B. General Issues facing Sri Lanka (continued) Then identify which one you consider the second most important development priority. Office Employee Bilateral or Independent of of a Office of Local Multilateral Private Government Percentage of Respondents President Ministry Parliamentarian PIU/PMU Government Agency Sector NGO Media Institution Academia Other Government effectiveness/governance 16.7% 12.7% 0.0% 0.0% 13.6% 27.3% 12.8% 11.1% 23.1% 0.0% 17.6% 3.7% HIV/AIDS and other communicable diseases 0.0% 1.4% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 3.8% 0.0% 0.0% 0.0% Economic growth 0.0% 9.9% 0.0% 22.2% 13.6% 0.0% 8.5% 11.1% 11.5% 10.0% 11.8% 14.8% Reducing corruption 0.0% 11.3% 66.7% 22.2% 31.8% 0.0% 17.0% 16.7% 15.4% 0.0% 11.8% 22.2% Promote policies to stimulate foreign direct investment 0.0% 2.8% 0.0% 0.0% 4.5% 9.1% 14.9% 5.6% 3.8% 20.0% 0.0% 11.1% Increasing access to quality education 0.0% 8.5% 0.0% 11.1% 9.1% 9.1% 4.3% 5.6% 11.5% 10.0% 17.6% 0.0% Increasing access to quality health services 0.0% 5.6% 0.0% 0.0% 9.1% 0.0% 4.3% 0.0% 3.8% 0.0% 11.8% 3.7% Reducing poverty 16.7% 15.5% 0.0% 11.1% 0.0% 18.2% 8.5% 16.7% 0.0% 10.0% 5.9% 11.1% Developing the SME sector 0.0% 8.5% 0.0% 0.0% 0.0% 9.1% 6.4% 0.0% 3.8% 0.0% 0.0% 7.4% Improving the effectiveness of law and justice system 0.0% 0.0% 33.3% 0.0% 0.0% 0.0% 4.3% 5.6% 11.5% 20.0% 5.9% 3.7% Improving basic infrastructure 16.7% 8.5% 0.0% 22.2% 4.5% 0.0% 4.3% 5.6% 7.7% 20.0% 0.0% 11.1% Improving environmental quality 0.0% 1.4% 0.0% 11.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Protecting natural resources and environment 0.0% 1.4% 0.0% 0.0% 4.5% 0.0% 0.0% 11.1% 0.0% 0.0% 5.9% 0.0% Increasing employment/ income generating opportunities 16.7% 9.9% 0.0% 0.0% 4.5% 9.1% 4.3% 5.6% 0.0% 0.0% 5.9% 0.0% Enhancing the opportunity for private sector growth/investment 16.7% 2.8% 0.0% 0.0% 0.0% 9.1% 6.4% 0.0% 0.0% 0.0% 5.9% 0.0% Agriculture development 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 2.1% 0.0% 0.0% 10.0% 0.0% 7.4% Tourism 0.0% 0.0% 0.0% 0.0% 4.5% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Access to finance 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Strengthening regulatory framework 0.0% 0.0% 0.0% 0.0% 0.0% 9.1% 0.0% 0.0% 3.8% 0.0% 0.0% 3.7% Improving trade and exports 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 2.1% 0.0% 0.0% 0.0% 0.0% 0.0% Climate change 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Food security 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.6% 0.0% 0.0% 0.0% 0.0% Other 16.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Which TWO areas of development listed below do you believe would contribute most to reducing poverty in Sri Lanka? (Choose no more than TWO) (Combined Responses) Office Employee Bilateral or Independent of of a Office of Local Multilateral Private Government Percentage of Respondents President Ministry Parliamentarian PIU/PMU Government Agency Sector NGO Media Institution Academia Other Agriculture development 0.0% 21.8% 33.3% 33.3% 16.0% 25.0% 17.0% 21.1% 13.3% 25.0% 35.3% 17.9% Improving governance 0.0% 14.1% 33.3% 11.1% 20.0% 16.7% 10.6% 21.1% 26.7% 8.3% 0.0% 14.3% Enhancing the opportunity for private sector growth/investment 33.3% 16.7% 0.0% 0.0% 0.0% 8.3% 23.4% 21.1% 10.0% 16.7% 5.9% 10.7% Infrastructure development 16.7% 14.1% 33.3% 22.2% 36.0% 33.3% 6.4% 5.3% 16.7% 25.0% 5.9% 10.7% Education 33.3% 14.1% 0.0% 33.3% 8.0% 16.7% 17.0% 10.5% 13.3% 8.3% 35.3% 25.0% Increasing economic growth 33.3% 21.8% 0.0% 33.3% 32.0% 8.3% 21.3% 10.5% 10.0% 33.3% 29.4% 28.6% Developing the SME sector 0.0% 14.1% 33.3% 22.2% 8.0% 16.7% 31.9% 10.5% 20.0% 0.0% 5.9% 17.9% Reducing corruption 0.0% 10.3% 33.3% 11.1% 8.0% 0.0% 6.4% 15.8% 26.7% 0.0% 11.8% 25.0% Health 0.0% 0.0% 0.0% 0.0% 0.0% 8.3% 0.0% 5.3% 6.7% 0.0% 11.8% 0.0% Protecting the environment and natural resources 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.3% 15.8% 3.3% 0.0% 0.0% 0.0% Increasing income generating activities/ employment 66.7% 59.0% 0.0% 22.2% 56.0% 41.7% 44.7% 42.1% 33.3% 58.3% 35.3% 32.1% Increasing foreign direct investment 0.0% 2.6% 0.0% 11.1% 0.0% 8.3% 6.4% 0.0% 10.0% 0.0% 0.0% 7.1% Food security 0.0% 1.3% 0.0% 0.0% 0.0% 0.0% 2.1% 15.8% 3.3% 16.7% 11.8% 0.0% Other 0.0% 2.6% 0.0% 0.0% 8.0% 0.0% 4.3% 0.0% 3.3% 0.0% 0.0% 0.0% 63 The World Bank Sri Lanka Country Survey 2012 B. General Issues facing Sri Lanka (continued) Which TWO areas below do you believe would contribute most to generating faster economic growth in Sri Lanka? (Choose no more than TWO) (Combined Responses) Office Employee Bilateral or Independent of of a Office of Local Multilateral Private Government Percentage of Respondents President Ministry Parliamentarian PIU/PMU Government Agency Sector NGO Media Institution Academia Other Access to education 0.0% 1.3% 0.0% 33.3% 0.0% 9.1% 8.3% 15.8% 3.4% 0.0% 31.3% 0.0% Access to finance 0.0% 1.3% 0.0% 22.2% 4.3% 0.0% 4.2% 15.8% 6.9% 0.0% 0.0% 10.7% Enhancing Colombo as an International city 0.0% 0.0% 0.0% 11.1% 0.0% 0.0% 0.0% 0.0% 3.4% 0.0% 0.0% 0.0% Enhancing the environment for increased foreign direct investment 0.0% 27.8% 0.0% 11.1% 17.4% 0.0% 18.8% 10.5% 20.7% 9.1% 12.5% 7.1% Enhancing the opportunity for private sector growth/investment 16.7% 16.5% 0.0% 0.0% 13.0% 18.2% 25.0% 10.5% 3.4% 18.2% 0.0% 10.7% Improving governance 16.7% 16.5% 33.3% 11.1% 13.0% 18.2% 14.6% 10.5% 17.2% 18.2% 18.8% 14.3% Improve environment for doing business and private sector growth 16.7% 3.8% 0.0% 11.1% 0.0% 0.0% 14.6% 0.0% 13.8% 9.1% 6.3% 7.1% Improved power generation infrastructure 0.0% 2.5% 0.0% 0.0% 0.0% 9.1% 0.0% 0.0% 3.4% 9.1% 0.0% 0.0% Improved transportation infrastructure 0.0% 8.9% 33.3% 22.2% 13.0% 9.1% 4.2% 0.0% 10.3% 18.2% 0.0% 10.7% Promoting and supporting the SME sector 33.3% 8.9% 0.0% 11.1% 8.7% 9.1% 12.5% 10.5% 6.9% 9.1% 12.5% 14.3% Reducing corruption 0.0% 12.7% 66.7% 11.1% 13.0% 0.0% 18.8% 36.8% 27.6% 9.1% 12.5% 28.6% Improving access to and/or quality of education 0.0% 11.4% 0.0% 0.0% 4.3% 9.1% 8.3% 0.0% 10.3% 9.1% 18.8% 10.7% Improving access to and/or quality of health care 16.7% 2.5% 0.0% 0.0% 8.7% 9.1% 2.1% 0.0% 6.9% 0.0% 0.0% 0.0% Improving the skills of the labor force 66.7% 12.7% 0.0% 0.0% 39.1% 9.1% 2.1% 21.1% 3.4% 18.2% 31.3% 10.7% Improving trade and exports 0.0% 5.1% 33.3% 11.1% 4.3% 27.3% 4.2% 10.5% 6.9% 27.3% 6.3% 0.0% Better managing State Owned Enterprise sector 16.7% 5.1% 0.0% 0.0% 4.3% 0.0% 4.2% 5.3% 6.9% 0.0% 0.0% 3.6% Increase efficiency of public spending 0.0% 7.6% 0.0% 11.1% 0.0% 18.2% 8.3% 5.3% 3.4% 9.1% 6.3% 21.4% Increasing agricultural productivity 0.0% 19.0% 0.0% 22.2% 21.7% 9.1% 12.5% 15.8% 10.3% 0.0% 12.5% 3.6% Invest in tourism products and services 0.0% 5.1% 33.3% 0.0% 8.7% 9.1% 0.0% 0.0% 0.0% 9.1% 0.0% 0.0% Encouraging Public Private Partnerships 0.0% 10.1% 0.0% 0.0% 8.7% 9.1% 6.3% 5.3% 6.9% 9.1% 6.3% 10.7% Quality of education 0.0% 2.5% 0.0% 0.0% 0.0% 0.0% 6.3% 5.3% 0.0% 0.0% 0.0% 7.1% Ethnic reconciliation 0.0% 6.3% 0.0% 11.1% 8.7% 9.1% 6.3% 10.5% 3.4% 0.0% 25.0% 7.1% Increasing the role of private sector in development and production 0.0% 5.1% 0.0% 0.0% 4.3% 0.0% 16.7% 10.5% 13.8% 9.1% 0.0% 10.7% Strengthening the regulatory framework 0.0% 1.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 10.3% 0.0% 0.0% 3.6% Other 16.7% 1.3% 0.0% 0.0% 0.0% 9.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% C. Overall Attitudes toward the World Bank (Asked on a scale of 1-10, 1 meaning “Not effective at all”, 10 meaning “Very effective”) 64 The World Bank Sri Lanka Country Survey 2012 C. Overall Attitudes toward the World Bank (continued) Based on your observations of the World Bank in Sri Lanka, what do you think the Bank considers its top priorities in Sri Lanka? (Choose no more than TWO) (Combined Responses) Office Employee Bilateral or Independent of of a Office of Local Multilateral Private Government Percentage of Respondents President Ministry Parliamentarian PIU/PMU Government Agency Sector NGO Media Institution Academia Other Government effectiveness/governance 16.7% 16.0% 0.0% 12.5% 21.7% 18.2% 32.6% 11.8% 27.6% 50.0% 13.3% 19.2% Food security 0.0% 1.3% 0.0% 0.0% 0.0% 0.0% 0.0% 5.9% 3.4% 0.0% 0.0% 0.0% Reducing corruption 0.0% 5.3% 33.3% 0.0% 8.7% 0.0% 2.2% 11.8% 10.3% 0.0% 13.3% 11.5% Reducing poverty 16.7% 26.7% 0.0% 37.5% 26.1% 9.1% 28.3% 29.4% 24.1% 16.7% 13.3% 26.9% Economic growth 33.3% 24.0% 66.7% 25.0% 21.7% 63.6% 26.1% 35.3% 20.7% 25.0% 26.7% 19.2% Promote policies and stimulate foreign direct investment 16.7% 2.7% 0.0% 0.0% 4.3% 18.2% 10.9% 5.9% 0.0% 0.0% 0.0% 3.8% Increasing access to quality education 33.3% 18.7% 0.0% 62.5% 17.4% 0.0% 13.0% 5.9% 6.9% 16.7% 26.7% 15.4% Increasing access to quality health services 16.7% 16.0% 0.0% 12.5% 8.7% 0.0% 0.0% 5.9% 0.0% 0.0% 6.7% 3.8% Access to finance 16.7% 5.3% 33.3% 0.0% 4.3% 0.0% 2.2% 5.9% 13.8% 16.7% 0.0% 7.7% Developing the SME sector 16.7% 6.7% 0.0% 0.0% 0.0% 9.1% 13.0% 5.9% 3.4% 8.3% 6.7% 0.0% Improving the effectiveness of law and justice system 0.0% 1.3% 0.0% 0.0% 0.0% 0.0% 4.3% 0.0% 6.9% 8.3% 0.0% 7.7% Improving basic infrastructure 16.7% 26.7% 33.3% 12.5% 21.7% 45.5% 23.9% 11.8% 24.1% 25.0% 20.0% 19.2% Improving environmental quality 0.0% 0.0% 0.0% 12.5% 8.7% 0.0% 2.2% 0.0% 0.0% 0.0% 0.0% 3.8% Agriculture development 0.0% 2.7% 0.0% 0.0% 4.3% 0.0% 8.7% 0.0% 3.4% 0.0% 6.7% 0.0% Tourism 0.0% 1.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 3.4% 8.3% 0.0% 3.8% Protecting natural resources and environment 0.0% 0.0% 0.0% 0.0% 0.0% 9.1% 2.2% 0.0% 0.0% 0.0% 0.0% 3.8% Managing HIV/AIDS and other communicable diseases 0.0% 1.3% 0.0% 12.5% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 3.8% Promoting entrepreneurship 0.0% 4.0% 0.0% 0.0% 4.3% 0.0% 4.3% 5.9% 0.0% 0.0% 6.7% 3.8% Reducing non communicable diseases 0.0% 4.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 3.4% 0.0% 6.7% 0.0% Increasing employment/ income generating opportunities 0.0% 6.7% 0.0% 12.5% 21.7% 0.0% 6.5% 17.6% 6.9% 0.0% 6.7% 7.7% Improving trade and exports 0.0% 1.3% 0.0% 0.0% 4.3% 0.0% 2.2% 5.9% 0.0% 8.3% 0.0% 0.0% Climate change 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Developing a skilled labor force 0.0% 2.7% 0.0% 0.0% 13.0% 9.1% 0.0% 5.9% 6.9% 0.0% 13.3% 0.0% Strengthening regulatory framework 0.0% 1.3% 0.0% 0.0% 0.0% 0.0% 6.5% 5.9% 0.0% 0.0% 6.7% 3.8% Enhancing the opportunity for private sector growth/investment 16.7% 4.0% 0.0% 0.0% 0.0% 0.0% 0.0% 17.6% 13.8% 0.0% 0.0% 3.8% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 6.9% 0.0% 0.0% 0.0% 65 The World Bank Sri Lanka Country Survey 2012 C. Overall Attitudes toward the World Bank (continued) Based on your observations of the World Bank in Sri Lanka, where would it be most productive for the Bank to focus most of its resources in its support of country priorities? (Choose no more than TWO) (Combined Responses) Office Employee Bilateral or Independent of of a Office of Local Multilateral Private Government Percentage of Respondents President Ministry Parliamentarian PIU/PMU Government Agency Sector NGO Media Institution Academia Other Government effectiveness/governance 0.0% 15.3% 66.7% 12.5% 8.7% 54.5% 8.3% 27.8% 21.4% 0.0% 13.3% 16.0% Food security 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 6.3% 5.6% 3.6% 10.0% 0.0% 0.0% Reducing corruption 0.0% 4.2% 0.0% 12.5% 17.4% 0.0% 12.5% 22.2% 17.9% 10.0% 20.0% 4.0% Reducing poverty 16.7% 13.9% 0.0% 12.5% 17.4% 27.3% 8.3% 11.1% 7.1% 10.0% 13.3% 8.0% Economic growth 0.0% 22.2% 0.0% 12.5% 21.7% 18.2% 18.8% 16.7% 10.7% 30.0% 33.3% 20.0% Promote policies and stimulate foreign direct investment 0.0% 5.6% 0.0% 0.0% 0.0% 18.2% 6.3% 0.0% 0.0% 10.0% 0.0% 4.0% Increasing access to quality education 0.0% 9.7% 0.0% 37.5% 13.0% 0.0% 12.5% 0.0% 7.1% 10.0% 6.7% 12.0% Increasing access to quality health services 16.7% 4.2% 33.3% 12.5% 8.7% 0.0% 2.1% 0.0% 3.6% 0.0% 0.0% 4.0% Access to finance 16.7% 2.8% 0.0% 0.0% 4.3% 0.0% 14.6% 0.0% 3.6% 10.0% 13.3% 8.0% Developing the SME sector 16.7% 9.7% 0.0% 0.0% 13.0% 9.1% 16.7% 11.1% 17.9% 0.0% 13.3% 16.0% Improving the effectiveness of law and justice system 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.2% 5.6% 7.1% 10.0% 0.0% 0.0% Improving basic infrastructure 16.7% 19.4% 33.3% 50.0% 17.4% 9.1% 12.5% 0.0% 25.0% 40.0% 6.7% 12.0% Improving environmental quality 0.0% 0.0% 0.0% 12.5% 4.3% 0.0% 0.0% 5.6% 0.0% 0.0% 0.0% 4.0% Agriculture development 0.0% 11.1% 0.0% 12.5% 17.4% 9.1% 10.4% 11.1% 14.3% 20.0% 13.3% 12.0% Tourism 0.0% 1.4% 33.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Protecting natural resources and environment 0.0% 1.4% 0.0% 0.0% 4.3% 0.0% 0.0% 11.1% 7.1% 10.0% 0.0% 0.0% Managing HIV/AIDS and other communicable diseases 0.0% 1.4% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 3.6% 0.0% 6.7% 0.0% Promoting entrepreneurship 16.7% 2.8% 0.0% 0.0% 13.0% 18.2% 8.3% 16.7% 0.0% 0.0% 13.3% 8.0% Reducing non communicable diseases 0.0% 2.8% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Increasing employment/ income generating opportunities 33.3% 20.8% 0.0% 0.0% 4.3% 9.1% 12.5% 11.1% 10.7% 0.0% 6.7% 20.0% Improving trade and exports 0.0% 5.6% 0.0% 0.0% 8.7% 0.0% 4.2% 5.6% 0.0% 20.0% 0.0% 12.0% Climate change 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 2.1% 5.6% 0.0% 0.0% 6.7% 4.0% Developing a skilled labor force 33.3% 16.7% 0.0% 12.5% 8.7% 0.0% 4.2% 22.2% 17.9% 0.0% 6.7% 0.0% Strengthening regulatory framework 0.0% 5.6% 0.0% 0.0% 4.3% 0.0% 8.3% 5.6% 0.0% 0.0% 0.0% 8.0% Enhancing the opportunity for private sector growth/investment 16.7% 6.9% 0.0% 12.5% 8.7% 0.0% 14.6% 0.0% 3.6% 0.0% 13.3% 4.0% Other 16.7% 0.0% 0.0% 0.0% 0.0% 9.1% 0.0% 0.0% 3.6% 0.0% 0.0% 0.0% In your opinion, what should be the level of involvement of the World Bank in Sri Lanka’s development strategies? Office Employee Bilateral or Independent of of a Office of Local Multilateral Private Government Percentage of Respondents President Ministry Parliamentarian PIU/PMU Government Agency Sector NGO Media Institution Academia Other The Bank should be more involved 100.0% 75.3% 66.7% 77.8% 80.0% 58.3% 60.9% 68.4% 60.0% 66.7% 56.3% 59.3% The Bank is currently involved at an optimum level 0.0% 15.6% 33.3% 11.1% 8.0% 25.0% 23.9% 21.1% 16.7% 16.7% 18.8% 22.2% The Bank should be less involved 0.0% 5.2% 0.0% 0.0% 8.0% 8.3% 6.5% 5.3% 6.7% 16.7% 6.3% 3.7% The Bank shouldn't be involved at all 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.3% 6.7% 0.0% 6.3% 3.7% Don't know 0.0% 3.9% 0.0% 11.1% 4.0% 8.3% 8.7% 0.0% 10.0% 0.0% 12.5% 11.1% Which World Bank instrument do you believe is the most effective in reducing poverty in Sri Lanka? Office Employee Bilateral or Independent of of a Office of Local Multilateral Private Government Percentage of Respondents President Ministry Parliamentarian PIU/PMU Government Agency Sector NGO Media Institution Academia Other Investment lending 20.0% 26.3% 0.0% 33.3% 33.3% 25.0% 31.3% 22.2% 16.7% 36.4% 6.3% 38.5% Policy based lending 20.0% 15.8% 33.3% 11.1% 20.8% 25.0% 12.5% 16.7% 20.0% 18.2% 0.0% 7.7% Analytical work 0.0% 1.3% 0.0% 11.1% 0.0% 0.0% 4.2% 5.6% 10.0% 9.1% 18.8% 0.0% Technical assistance 20.0% 17.1% 0.0% 11.1% 20.8% 25.0% 22.9% 27.8% 20.0% 27.3% 37.5% 11.5% Results based lending 40.0% 35.5% 66.7% 33.3% 25.0% 25.0% 27.1% 27.8% 33.3% 9.1% 31.3% 34.6% Don't know 0.0% 3.9% 0.0% 0.0% 0.0% 0.0% 2.1% 0.0% 0.0% 0.0% 6.3% 7.7% 66 The World Bank Sri Lanka Country Survey 2012 C. Overall Attitudes toward the World Bank (continued) Which World Bank instrument do you believe is the least effective in reducing poverty in Sri Lanka? Office Employee Bilateral or Independent of of a Office of Local Multilateral Private Government Percentage of Respondents President Ministry Parliamentarian PIU/PMU Government Agency Sector NGO Media Institution Academia Other Investment lending 16.7% 8.1% 0.0% 11.1% 21.7% 9.1% 13.0% 17.6% 6.7% 16.7% 21.4% 14.8% Policy based lending 16.7% 14.9% 66.7% 11.1% 21.7% 36.4% 21.7% 23.5% 30.0% 16.7% 21.4% 14.8% Analytical work 16.7% 23.0% 0.0% 33.3% 8.7% 9.1% 21.7% 17.6% 20.0% 33.3% 35.7% 29.6% Technical assistance 16.7% 14.9% 0.0% 11.1% 8.7% 9.1% 13.0% 0.0% 3.3% 8.3% 7.1% 14.8% Results based lending 16.7% 20.3% 0.0% 11.1% 30.4% 0.0% 8.7% 23.5% 20.0% 0.0% 0.0% 3.7% Don't know 16.7% 18.9% 33.3% 22.2% 8.7% 36.4% 21.7% 17.6% 20.0% 25.0% 14.3% 22.2% In broad terms of economic and social development, what is the “greatest value” brought by the World Bank to Sri Lanka? Office Employee Bilateral or Independent of of a Office of Local Multilateral Private Government Percentage of Respondents President Ministry Parliamentarian PIU/PMU Government Agency Sector NGO Media Institution Academia Other The Bank's knowledge 0.0% 10.1% 0.0% 28.6% 4.5% 16.7% 6.5% 17.6% 21.4% 8.3% 31.3% 8.0% Technical advice 0.0% 5.9% 0.0% 0.0% 9.1% 0.0% 4.3% 11.8% 10.7% 8.3% 6.3% 8.0% Policy and economic advice 0.0% 15.9% 0.0% 14.3% 13.6% 8.3% 23.9% 23.5% 21.4% 16.7% 12.5% 8.0% Lending when others won’t 0.0% 15.9% 33.3% 0.0% 31.8% 16.7% 13.0% 11.8% 17.9% 8.3% 6.3% 12.0% Convener/facilitator 0.0% 2.9% 0.0% 0.0% 9.1% 0.0% 2.2% 5.9% 3.6% 0.0% 0.0% 8.0% Donor coordination 0.0% 7.2% 0.0% 0.0% 4.5% 16.7% 6.5% 0.0% 3.6% 8.3% 6.3% 8.0% Ability to mobilize resources 0.0% 2.9% 0.0% 0.0% 4.5% 0.0% 6.5% 5.9% 10.7% 16.7% 0.0% 8.0% Ability to build implementation capacity 20.0% 8.7% 0.0% 14.3% 0.0% 0.0% 4.3% 0.0% 0.0% 8.3% 6.3% 4.0% Financial resources 80.0% 30.4% 66.7% 28.6% 22.7% 33.3% 30.4% 23.5% 10.7% 25.0% 31.3% 36.0% Other 0.0% 0.0% 0.0% 14.3% 0.0% 8.3% 4.3% 0.0% 0.0% 0.0% 0.0% 0.0% What is the “second greatest” value? Office Employee Bilateral or Independent of of a Office of Local Multilateral Private Government Percentage of Respondents President Ministry Parliamentarian PIU/PMU Government Agency Sector NGO Media Institution Academia Other The Bank's knowledge 0.0% 5.8% 0.0% 0.0% 4.5% 9.1% 8.9% 11.8% 3.7% 9.1% 6.3% 0.0% Technical advice 20.0% 21.7% 33.3% 57.1% 18.2% 9.1% 0.0% 17.6% 3.7% 9.1% 6.3% 16.0% Policy and economic advice 0.0% 13.0% 33.3% 0.0% 13.6% 27.3% 11.1% 23.5% 7.4% 18.2% 31.3% 12.0% Lending when others won’t 20.0% 8.7% 0.0% 0.0% 4.5% 0.0% 13.3% 0.0% 3.7% 9.1% 0.0% 16.0% Convener/facilitator 20.0% 0.0% 0.0% 0.0% 13.6% 0.0% 6.7% 0.0% 3.7% 0.0% 12.5% 0.0% Donor coordination 20.0% 7.2% 0.0% 14.3% 9.1% 0.0% 13.3% 5.9% 29.6% 18.2% 12.5% 8.0% Ability to mobilize resources 0.0% 5.8% 0.0% 0.0% 9.1% 45.5% 8.9% 5.9% 3.7% 0.0% 6.3% 8.0% Ability to build implementation capacity 0.0% 11.6% 0.0% 0.0% 9.1% 0.0% 13.3% 11.8% 14.8% 18.2% 6.3% 8.0% Financial resources 20.0% 26.1% 33.3% 28.6% 18.2% 9.1% 24.4% 23.5% 29.6% 18.2% 18.8% 32.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 9.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 67 The World Bank Sri Lanka Country Survey 2012 C. Overall Attitudes toward the World Bank (continued) Which of the following do you identify as the Bank’s greatest weaknesses in its work in Sri Lanka? (Choose TWO only) (Combined Responses) Office Employee Bilateral or Independent of of a Office of Local Multilateral Private Government Percentage of Respondents President Ministry Parliamentarian PIU/PMU Government Agency Sector NGO Media Institution Academia Other Imposing technocratic solutions without regard to political realities 16.7% 12.2% 33.3% 0.0% 24.0% 20.0% 19.1% 21.1% 14.3% 25.0% 25.0% 11.5% Not exploring alternative policy options 33.3% 18.9% 0.0% 0.0% 36.0% 20.0% 14.9% 15.8% 14.3% 0.0% 18.8% 7.7% Too bureaucratic in its operational policies and procedures 50.0% 17.6% 0.0% 55.6% 4.0% 10.0% 19.1% 10.5% 10.7% 25.0% 12.5% 15.4% Staff too inaccessible 0.0% 1.4% 0.0% 0.0% 8.0% 0.0% 6.4% 5.3% 7.1% 0.0% 6.3% 0.0% Is arrogant in its approach 0.0% 1.4% 0.0% 11.1% 0.0% 10.0% 0.0% 0.0% 7.1% 12.5% 0.0% 3.8% Not client focused 0.0% 9.5% 33.3% 0.0% 8.0% 0.0% 4.3% 5.3% 0.0% 12.5% 6.3% 7.7% The credibility of its knowledge/data 0.0% 1.4% 0.0% 0.0% 4.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 3.8% Not willing to honestly criticize politics and reform efforts in the country 0.0% 8.1% 0.0% 22.2% 4.0% 40.0% 25.5% 21.1% 35.7% 0.0% 25.0% 26.9% Too influenced by the US 16.7% 16.2% 0.0% 11.1% 12.0% 20.0% 19.1% 5.3% 10.7% 0.0% 12.5% 15.4% Not enough public disclosure of its work 33.3% 12.2% 0.0% 22.2% 20.0% 20.0% 8.5% 21.1% 25.0% 0.0% 18.8% 23.1% World Bank processes too slow and complex 0.0% 13.5% 0.0% 33.3% 12.0% 0.0% 23.4% 15.8% 10.7% 37.5% 6.3% 3.8% Inadequately aligned with country priorities 33.3% 43.2% 33.3% 11.1% 28.0% 10.0% 17.0% 15.8% 17.9% 37.5% 6.3% 30.8% Too political 0.0% 0.0% 0.0% 0.0% 4.0% 10.0% 10.6% 0.0% 7.1% 0.0% 18.8% 3.8% Too theoretical 0.0% 14.9% 0.0% 11.1% 4.0% 0.0% 6.4% 0.0% 0.0% 25.0% 6.3% 7.7% Too detailed 0.0% 5.4% 33.3% 11.1% 0.0% 0.0% 2.1% 5.3% 0.0% 0.0% 0.0% 0.0% Other 0.0% 2.7% 33.3% 0.0% 0.0% 10.0% 2.1% 15.8% 0.0% 0.0% 0.0% 0.0% Which TWO of the following areas do you think would be most valuable for the Bank to focus its research efforts on in the next few years in Sri Lanka? (Choose no more than TWO) (Combined Responses) Office Employee Bilateral or Independent of of a Office of Local Multilateral Private Government Percentage of Respondents President Ministry Parliamentarian PIU/PMU Government Agency Sector NGO Media Institution Academia Other Education 33.3% 21.5% 0.0% 25.0% 28.0% 9.1% 27.1% 5.3% 34.5% 9.1% 41.2% 32.1% Health 0.0% 12.8% 0.0% 0.0% 20.0% 0.0% 8.3% 5.3% 10.3% 9.1% 5.9% 3.6% Social protection 16.7% 6.4% 0.0% 12.5% 0.0% 0.0% 0.0% 21.1% 0.0% 9.1% 11.8% 0.0% Transport 0.0% 9.0% 33.3% 25.0% 4.0% 0.0% 2.1% 0.0% 3.4% 18.2% 0.0% 3.6% Poverty 0.0% 15.4% 0.0% 25.0% 12.0% 9.1% 12.5% 15.8% 13.8% 45.5% 11.8% 32.1% Governance 0.0% 12.8% 33.3% 12.5% 20.0% 18.2% 18.8% 21.1% 24.1% 9.1% 23.5% 17.9% Anti-corruption 0.0% 5.1% 66.7% 0.0% 12.0% 9.1% 16.7% 26.3% 41.4% 9.1% 11.8% 10.7% Enhanced business environment for private sector development 16.7% 16.7% 0.0% 12.5% 16.0% 27.3% 22.9% 10.5% 13.8% 27.3% 5.9% 10.7% Energy 0.0% 3.8% 0.0% 0.0% 0.0% 0.0% 4.2% 0.0% 0.0% 0.0% 0.0% 7.1% Promote Public Private Partnerships 16.7% 12.8% 33.3% 25.0% 4.0% 18.2% 20.8% 10.5% 6.9% 0.0% 5.9% 14.3% Agricultural development 16.7% 7.7% 0.0% 0.0% 16.0% 9.1% 12.5% 0.0% 3.6% 9.1% 11.8% 7.1% Water and sanitation 0.0% 1.3% 0.0% 12.5% 4.0% 0.0% 2.1% 0.0% 0.0% 0.0% 0.0% 0.0% Monitoring and evaluation 16.7% 1.3% 0.0% 0.0% 4.0% 0.0% 2.1% 15.8% 0.0% 9.1% 0.0% 0.0% Help restructure SOE's for better results 16.7% 7.7% 0.0% 0.0% 8.0% 0.0% 4.2% 5.3% 6.9% 0.0% 5.9% 0.0% Public expenditure 33.3% 3.8% 0.0% 0.0% 0.0% 9.1% 2.1% 0.0% 3.4% 9.1% 0.0% 3.6% Public sector performance 0.0% 12.8% 0.0% 0.0% 4.0% 27.3% 16.7% 5.3% 10.3% 9.1% 11.8% 10.7% Labor markets/job creation 0.0% 6.4% 0.0% 0.0% 0.0% 9.1% 4.2% 5.3% 0.0% 0.0% 17.6% 0.0% Financial markets 0.0% 3.8% 0.0% 0.0% 8.0% 9.1% 2.1% 0.0% 0.0% 0.0% 0.0% 0.0% Urban/metropolitan development 16.7% 6.4% 0.0% 0.0% 0.0% 27.3% 0.0% 0.0% 0.0% 0.0% 5.9% 3.6% Environmental sustainability/ natural resources management 0.0% 6.4% 0.0% 0.0% 12.0% 0.0% 4.2% 21.1% 6.9% 0.0% 5.9% 0.0% Improving equality of opportunity 0.0% 3.8% 0.0% 0.0% 0.0% 0.0% 2.1% 5.3% 3.4% 9.1% 5.9% 7.1% Rural development 16.7% 14.1% 33.3% 25.0% 16.0% 0.0% 8.3% 5.3% 13.8% 9.1% 17.6% 25.0% Food security 0.0% 2.6% 0.0% 0.0% 8.0% 0.0% 4.2% 0.0% 0.0% 9.1% 0.0% 0.0% Climate change 0.0% 1.3% 0.0% 12.5% 0.0% 0.0% 0.0% 10.5% 0.0% 0.0% 0.0% 0.0% Other 0.0% 1.3% 0.0% 12.5% 4.0% 9.1% 0.0% 5.3% 0.0% 0.0% 0.0% 0.0% 68 The World Bank Sri Lanka Country Survey 2012 C. Overall Attitudes toward the World Bank (continued) In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank work with more in your country to ensure better development results there? (Choose no more than TWO) (Combined Responses) Office Employee Bilateral or Independent of of a Office of Local Multilateral Private Government Percentage of Respondents President Ministry Parliamentarian PIU/PMU Government Agency Sector NGO Media Institution Academia Other NGOs 0.0% 2.6% 0.0% 0.0% 4.0% 0.0% 4.3% 57.9% 3.6% 0.0% 25.0% 3.6% Local Government 50.0% 53.9% 66.7% 55.6% 88.0% 40.0% 23.9% 21.1% 21.4% 45.5% 25.0% 50.0% Beneficiaries 16.7% 39.5% 0.0% 22.2% 8.0% 30.0% 21.7% 26.3% 17.9% 27.3% 43.8% 35.7% Private sector 16.7% 21.1% 33.3% 33.3% 28.0% 20.0% 71.7% 5.3% 32.1% 36.4% 31.3% 46.4% Youth 16.7% 13.2% 33.3% 22.2% 12.0% 10.0% 32.6% 10.5% 17.9% 18.2% 18.8% 17.9% Self-employed women's groups 16.7% 7.9% 0.0% 11.1% 8.0% 0.0% 8.7% 5.3% 10.7% 9.1% 12.5% 7.1% Community based organizations (CBOs) 33.3% 34.2% 0.0% 11.1% 32.0% 30.0% 10.9% 36.8% 25.0% 27.3% 18.8% 17.9% Donor community 0.0% 7.9% 0.0% 22.2% 0.0% 30.0% 6.5% 10.5% 3.6% 0.0% 0.0% 10.7% Parliament 33.3% 5.3% 66.7% 11.1% 0.0% 10.0% 4.3% 5.3% 7.1% 18.2% 6.3% 3.6% Media 0.0% 0.0% 0.0% 11.1% 4.0% 0.0% 4.3% 5.3% 42.9% 0.0% 0.0% 3.6% Faith-based organizations 0.0% 1.3% 0.0% 0.0% 12.0% 0.0% 2.2% 0.0% 0.0% 0.0% 12.5% 3.6% Other 0.0% 5.3% 0.0% 0.0% 0.0% 20.0% 6.5% 5.3% 3.6% 9.1% 0.0% 0.0% On a scale of 1-10, 1 meaning you strongly disagree, 10 meaning you strongly agree, please respond to the following statements about the World Bank in Sri Lanka. 69 The World Bank Sri Lanka Country Survey 2012 D. The Work of the World Bank How important is it for the World Bank to be involved in that particular area of work in Sri Lanka? (Asked on a 10-point importance scale, 1 being Not at all, 10 being Very.) 70 The World Bank Sri Lanka Country Survey 2012 D. The Work of the World Bank (continued) How effective do you believe the World Bank is in terms of having a positive impact on that area of development in Sri Lanka? (Asked on a 10-point effectiveness scale, 1 being Not at all, 10 being Very.) 71 The World Bank Sri Lanka Country Survey 2012 E. The Way the World Bank does Business Please rate the World Bank in terms of its effectiveness vis-à-vis the particular attribute/activity listed below using a 1-10 scale, 1 meaning “Not effective at all”, 10 meaning “Very effective”. 72 The World Bank Sri Lanka Country Survey 2012 F. Project/Program Related Issues Please rate how much you agree with the following statements on 1-10 scale, 1 meaning you “Strongly Disagree”, 10 meaning you “Strongly Agree”. G. The Future Role of the World Bank in Sri Lanka (Asked on a 10-pt. scale, 1 meaning that the Bank should not play a significant role at all, 10 meaning that the Bank should play a very significant role) Which one of the following should the Bank do to make itself of greater value in Sri Lanka? Office Employee Bilateral or Independent of of a Office of Local Multilateral Private Government Percentage of Respondents President Ministry Parliamentarian PIU/PMU Government Agency Sector NGO Media Institution Academia Other Improve the quality of its experts as related to Sri Lanka’s specific 16.7% 29.9% 100.0% 55.6% 31.8% 16.7% 21.3% 23.5% 42.9% 16.7% 37.5% 37.0% challenges Reduce the complexity of obtaining World Bank financing 33.3% 39.0% 0.0% 33.3% 31.8% 16.7% 36.2% 29.4% 35.7% 8.3% 25.0% 44.4% Focus primarily on advice and advocacy issues 0.0% 5.2% 0.0% 0.0% 0.0% 0.0% 8.5% 0.0% 3.6% 0.0% 6.3% 11.1% Improve the competitiveness of its financing compared to markets 16.7% 7.8% 0.0% 33.3% 18.2% 8.3% 19.1% 23.5% 3.6% 41.7% 12.5% 3.7% Build capacity 50.0% 29.9% 50.0% 11.1% 13.6% 33.3% 23.4% 35.3% 46.4% 33.3% 31.3% 33.3% Greater selectivity in its work 16.7% 7.8% 0.0% 0.0% 13.6% 16.7% 4.3% 11.8% 14.3% 8.3% 12.5% 11.1% Provide more adequate data/knowledge/statistics/figures on Sri Lanka's 0.0% 13.0% 0.0% 11.1% 18.2% 16.7% 10.6% 11.8% 7.1% 8.3% 6.3% 7.4% economy Offer more innovative knowledge services 33.3% 11.7% 0.0% 22.2% 9.1% 16.7% 12.8% 11.8% 10.7% 8.3% 18.8% 18.5% Offer more products and services that reflect Sri Lanka's status as a 33.3% 45.5% 50.0% 11.1% 45.5% 33.3% 40.4% 29.4% 21.4% 41.7% 31.3% 25.9% middle income country Other 0.0% 1.3% 0.0% 0.0% 0.0% 8.3% 12.8% 5.9% 0.0% 16.7% 6.3% 3.7% 73 The World Bank Sri Lanka Country Survey 2012 G. The Future Role of the World Bank in Sri Lanka (continued) When Bank assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose up to TWO) Office Employee Bilateral or Independent of of a Office of Local Multilateral Private Government Percentage of Respondents President Ministry Parliamentarian PIU/PMU Government Agency Sector NGO Media Institution Academia Other The World Bank works inefficiently/too slowly 0.0% 8.1% 0.0% 22.2% 4.3% 0.0% 11.9% 5.3% 10.7% 0.0% 6.3% 8.7% Government works inefficiently/too slowly 0.0% 20.3% 50.0% 44.4% 13.0% 36.4% 50.0% 21.1% 42.9% 10.0% 37.5% 21.7% There is not an adequate level of citizen/civil society participation 33.3% 32.4% 50.0% 33.3% 34.8% 36.4% 21.4% 63.2% 25.9% 20.0% 25.0% 30.4% Poor donor coordination 16.7% 8.1% 0.0% 22.2% 17.4% 9.1% 4.8% 10.5% 10.7% 20.0% 12.5% 13.0% Lack of/inadequate levels of capacity in government 50.0% 17.6% 0.0% 0.0% 0.0% 36.4% 23.8% 10.5% 10.7% 20.0% 18.7% 13.0% Political pressures and obstacles 33.3% 31.1% 50.0% 33.3% 47.8% 9.1% 45.2% 47.4% 46.4% 30.0% 43.8% 47.8% Reforms are not well thought out in light of country challenges 66.7% 59.5% 50.0% 22.2% 73.9% 63.6% 38.1% 36.8% 35.7% 60.0% 50.0% 47.8% Other 0.0% 6.8% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 3.6% 0.0% 6.3% 8.7% H. Communication and Outreach From where do you get most of your information about economic and social development issues in Sri Lanka? (Choose TWO at most) (Combined Responses) Office Employee Bilateral or Independent of of a Office of Local Multilateral Private Government Percentage of Respondents President Ministry Parliamentarian PIU/PMU Government Agency Sector NGO Media Institution Academia Other Local newspapers 50.0% 59.0% 100.0% 55.6% 73.9% 58.3% 75.6% 55.6% 74.1% 72.7% 62.5% 74.1% International newspapers 0.0% 0.0% 0.0% 0.0% 4.3% 0.0% 4.4% 0.0% 7.4% 0.0% 0.0% 3.7% Local radio 0.0% 7.7% 0.0% 11.1% 8.7% 0.0% 6.7% 5.6% 7.4% 0.0% 6.3% 7.4% International radio 0.0% 2.6% 0.0% 0.0% 4.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Local television 33.3% 12.8% 33.3% 22.2% 30.4% 0.0% 13.3% 33.3% 14.8% 9.1% 6.3% 22.2% International television 16.7% 3.8% 0.0% 0.0% 4.3% 8.3% 6.7% 0.0% 0.0% 0.0% 12.5% 7.4% Periodicals 16.7% 21.8% 0.0% 11.1% 13.0% 16.7% 11.1% 11.1% 11.1% 9.1% 18.8% 11.1% Internet 33.3% 24.4% 66.7% 44.4% 13.0% 58.3% 35.6% 22.2% 33.3% 54.5% 43.8% 29.6% Social media 0.0% 12.8% 0.0% 11.1% 26.1% 0.0% 4.4% 22.2% 22.2% 0.0% 6.3% 7.4% Word of mouth 0.0% 1.3% 0.0% 0.0% 0.0% 8.3% 4.4% 5.6% 3.7% 0.0% 0.0% 0.0% Consultations/Conferences/Fora 16.7% 19.2% 0.0% 33.3% 8.7% 33.3% 20.0% 16.7% 11.1% 18.2% 12.5% 11.1% Workshops/Seminars 33.3% 17.9% 0.0% 0.0% 4.3% 16.7% 13.3% 5.6% 11.1% 27.3% 31.3% 18.5% Other 0.0% 7.7% 0.0% 11.1% 4.3% 0.0% 0.0% 11.1% 3.7% 18.2% 0.0% 0.0% From where do you get most of your information about the World Bank’s development activities in Sri Lanka? (Choose TWO at most) (Combined Responses) Office Employee Bilateral or Independent of of a Office of Local Multilateral Private Government Percentage of Respondents President Ministry Parliamentarian PIU/PMU Government Agency Sector NGO Media Institution Academia Other Local newspapers 50.0% 35.1% 100.0% 44.4% 66.7% 33.3% 65.1% 38.9% 65.4% 41.7% 31.3% 57.7% International newspapers 0.0% 0.0% 0.0% 0.0% 4.2% 0.0% 4.7% 0.0% 3.8% 0.0% 0.0% 7.7% Local radio 0.0% 5.2% 0.0% 0.0% 12.5% 0.0% 11.6% 0.0% 3.8% 0.0% 0.0% 0.0% International radio 0.0% 0.0% 0.0% 0.0% 4.2% 0.0% 2.3% 0.0% 3.8% 0.0% 6.3% 0.0% Local television 16.7% 16.9% 33.3% 0.0% 25.0% 0.0% 16.3% 22.2% 19.2% 16.7% 12.5% 26.9% International television 0.0% 2.6% 0.0% 0.0% 8.3% 8.3% 2.3% 0.0% 0.0% 0.0% 6.3% 0.0% Periodicals 33.3% 6.5% 0.0% 11.1% 4.2% 0.0% 9.3% 5.6% 3.8% 0.0% 6.3% 7.7% Blogs 0.0% 0.0% 0.0% 0.0% 4.2% 0.0% 0.0% 0.0% 0.0% 8.3% 0.0% 0.0% Internet 0.0% 18.2% 0.0% 11.1% 12.5% 33.3% 27.9% 38.9% 26.9% 25.0% 43.8% 30.8% World Bank conferences, seminars, workshops 50.0% 14.3% 0.0% 22.2% 16.7% 8.3% 20.9% 11.1% 15.4% 41.7% 6.3% 15.4% World Bank publications, materials 33.3% 33.8% 33.3% 44.4% 20.8% 33.3% 7.0% 44.4% 19.2% 8.3% 31.3% 19.2% World Bank website 0.0% 28.6% 33.3% 22.2% 4.2% 16.7% 18.6% 27.8% 19.2% 25.0% 50.0% 15.4% Social media 0.0% 9.1% 0.0% 0.0% 4.2% 0.0% 4.7% 5.6% 0.0% 0.0% 0.0% 0.0% Direct contact/interaction with World Bank staff 16.7% 14.3% 0.0% 44.4% 0.0% 41.7% 4.7% 0.0% 7.7% 16.7% 0.0% 7.7% Other 0.0% 6.5% 0.0% 0.0% 4.2% 16.7% 2.3% 0.0% 7.7% 0.0% 6.3% 0.0% 74 The World Bank Sri Lanka Country Survey 2012 H. Communication and Outreach (continued) How you would prefer to receive information from the World Bank? (Choose TWO only) (Combined Responses) Office Employee Bilateral or Independent of of a Office of Local Multilateral Private Government Percentage of Respondents President Ministry Parliamentarian PIU/PMU Government Agency Sector NGO Media Institution Academia Other World Bank website 0.0% 64.1% 66.7% 55.6% 66.7% 45.5% 47.8% 63.2% 53.6% 66.7% 83.3% 55.6% Face to face meetings/discussions 66.7% 33.3% 0.0% 33.3% 41.7% 54.5% 26.1% 31.6% 32.1% 33.3% 11.1% 18.5% E-newsletters 16.7% 34.6% 0.0% 55.6% 25.0% 45.5% 58.7% 47.4% 46.4% 16.7% 44.4% 51.9% Workshops/conferences 66.7% 41.0% 66.7% 44.4% 33.3% 45.5% 26.1% 15.8% 28.6% 66.7% 38.9% 37.0% Blogs 0.0% 0.0% 0.0% 0.0% 8.3% 0.0% 4.3% 0.0% 7.1% 0.0% 0.0% 0.0% Mobile phones 16.7% 7.7% 0.0% 11.1% 8.3% 0.0% 6.5% 10.5% 0.0% 8.3% 0.0% 7.4% Social media 0.0% 2.6% 0.0% 0.0% 4.2% 0.0% 13.0% 5.3% 3.6% 0.0% 11.1% 3.7% Traditional media 16.7% 1.3% 0.0% 0.0% 0.0% 0.0% 2.2% 5.3% 7.1% 0.0% 0.0% 0.0% Other 0.0% 2.6% 0.0% 0.0% 0.0% 0.0% 0.0% 5.3% 7.1% 0.0% 0.0% 7.4% Are you aware of the World Bank's Access to information Policy under which the Bank will now disclose any information in its possession that is not on a list of exceptions? Office Employee Bilateral or Independent of of a Office of Local Multilateral Private Government Percentage of Respondents President Ministry Parliamentarian PIU/PMU Government Agency Sector NGO Media Institution Academia Other Yes 33.3% 26.1% 0.0% 33.3% 33.3% 45.5% 29.3% 38.9% 40.7% 25.0% 27.8% 28.0% No 66.7% 73.9% 100.0% 66.7% 66.7% 54.5% 70.7% 61.1% 59.3% 75.0% 72.2% 72.0% Have you requested information from the World Bank on its activities in the past year? Office Employee Bilateral or Independent of of a Office of Local Multilateral Private Government Percentage of Respondents President Ministry Parliamentarian PIU/PMU Government Agency Sector NGO Media Institution Academia Other Yes 0.0% 23.3% 0.0% 28.6% 28.6% 27.3% 7.1% 38.9% 35.7% 40.0% 12.5% 12.0% No 100.0% 76.7% 100.0% 71.4% 71.4% 72.7% 92.9% 61.1% 64.3% 60.0% 87.5% 88.0% Were you able to obtain this information? Office Employee Bilateral or Independent of of a Office of Local Multilateral Private Government Percentage of Respondents President Ministry Parliamentarian PIU/PMU Government Agency Sector NGO Media Institution Academia Other Yes 0.0% 57.7% - 66.7% 41.7% 100.0% 50.0% 62.5% 50.0% 71.4% 50.0% 66.7% No 100.0% 42.3% - 33.3% 58.3% 0.0% 50.0% 37.5% 50.0% 28.6% 50.0% 33.3% Do you have access to the Internet: Office Employee Bilateral or Independent of of a Office of Local Multilateral Private Government Percentage of Respondents President Ministry Parliamentarian PIU/PMU Government Agency Sector NGO Media Institution Academia Other Yes 100.0% 100.0% 66.7% 100.0% 85.0% 100.0% 95.0% 94.7% 95.7% 100.0% 94.1% 100% No 0.0% 0.0% 33.3% 0.0% 15.0% 0.0% 5.0% 5.3% 4.3% 0.0% 5.9% 0.0% I use/have used the World Bank website: Office Employee Bilateral or Independent of of a Office of Local Multilateral Private Government Percentage of Respondents President Ministry Parliamentarian PIU/PMU Government Agency Sector NGO Media Institution Academia Other Yes 50.0% 76.2% 33.3% 100.0% 45.0% 66.7% 67.5% 89.5% 78.3% 75.0% 93.8% 71.4% No 50.0% 23.8% 66.7% 0.0% 55.0% 33.3% 32.5% 10.5% 21.7% 25.0% 6.3% 28.6% I primarily use: Office Employee Bilateral or Independent of of a Office of Local Multilateral Private Government Percentage of Respondents President Ministry Parliamentarian PIU/PMU Government Agency Sector NGO Media Institution Academia Other The World Bank’s country website 50.0% 56.5% 0.0% 22.2% 83.3% 85.7% 65.0% 80.0% 50.0% 50.0% 33.3% 40.0% The World Bank’s main website 50.0% 43.5% 100.0% 77.8% 16.7% 14.3% 35.0% 20.0% 50.0% 50.0% 66.7% 60.0% 75 The World Bank Sri Lanka Country Survey 2012 Appendix C: Responses to All Questions by Geographic Location A. Background Information (Asked on a scale of 1-10, 1 meaning “Not familiar at all”, 10 meaning “Extremely familiar”) B. General Issues facing Sri Lanka (Asked on a scale of 1-10, 1 meaning “Extremely pessimistic”, 10 meaning “Extremely optimistic”) Please identify which one of these you consider the first most important development priority. Percentage of Respondents Western Province Other Areas Government effectiveness/governance 28.2% 28.4% HIV/AIDS and other communicable diseases 0.0% 1.4% Economic growth 32.6% 24.3% Reducing corruption 12.2% 6.8% Promote policies to stimulate foreign direct investment 0.6% 0.0% Increasing access to quality education 5.5% 9.5% Increasing access to quality health services 1.7% 2.7% Reducing poverty 3.3% 5.4% Developing the SME sector 2.2% 1.4% Improving the effectiveness of law and justice system 2.2% 0.0% Improving basic infrastructure 2.8% 10.8% Improving environmental quality 0.0% 0.0% Protecting natural resources and environment 0.6% 2.7% Increasing employment/ income generating opportunities 2.2% 4.1% Enhancing the opportunity for private sector growth/investment 2.2% 0.0% Agriculture development 1.1% 1.4% Tourism 0.6% 1.4% Access to finance 0.0% 0.0% Strengthening regulatory framework 0.6% 0.0% Improving trade and exports 0.0% 0.0% Climate change 0.6% 0.0% Food security 0.6% 0.0% Other 0.6% 0.0% 76 The World Bank Sri Lanka Country Survey 2012 B. General Issues facing Sri Lanka (continued) Then identify which one you consider the second most important development priority. Percentage of Respondents Western Province Other Areas Government effectiveness/governance 12.4% 10.8% HIV/AIDS and other communicable diseases 0.6% 1.4% Economic growth 9.6% 12.2% Reducing corruption 16.4% 18.9% Promote policies to stimulate foreign direct investment 8.5% 2.7% Increasing access to quality education 7.9% 5.4% Increasing access to quality health services 3.4% 8.1% Reducing poverty 10.2% 8.1% Developing the SME sector 5.1% 2.7% Improving the effectiveness of law and justice system 5.6% 1.4% Improving basic infrastructure 5.6% 9.5% Improving environmental quality 0.6% 1.4% Protecting natural resources and environment 1.7% 4.1% Increasing employment/ income generating opportunities 4.5% 5.4% Enhancing the opportunity for private sector growth/investment 3.4% 4.1% Agriculture development 1.7% 1.4% Tourism 0.0% 1.4% Access to finance 0.0% 0.0% Strengthening regulatory framework 1.1% 1.4% Improving trade and exports 0.6% 0.0% Climate change 0.0% 0.0% Food security 0.6% 0.0% Other 0.6% 0.0% Which TWO areas of development listed below do you believe would contribute most to reducing poverty in Sri Lanka? (Choose no more than TWO) (Combined Responses) Percentage of Respondents Western Province Other Areas Agriculture development 18.9% 27.8% Improving governance 13.7% 17.7% Enhancing the opportunity for private sector growth/investment 15.3% 8.9% Infrastructure development 13.2% 19.0% Education 17.4% 16.5% Increasing economic growth 22.1% 21.5% Developing the SME sector 17.4% 13.9% Reducing corruption 12.6% 11.4% Health 2.1% 2.5% Protecting the environment and natural resources 3.2% 1.3% Increasing income generating activities/ employment 48.4% 39.2% Increasing foreign direct investment 5.3% 2.5% Food security 2.6% 5.1% Other 1.6% 3.8% 77 The World Bank Sri Lanka Country Survey 2012 B. General Issues facing Sri Lanka (continued) Which TWO areas below do you believe would contribute most to generating faster economic growth in Sri Lanka? (Choose no more than TWO) (Combined Responses) Percentage of Respondents Western Province Other Areas Access to education 6.0% 7.3% Access to finance 5.4% 1.2% Enhancing Colombo as an International city 1.1% 0.0% Enhancing the environment for increased foreign direct investment 17.4% 17.3% Enhancing the opportunity for private sector growth/investment 13.6% 14.8% Improving governance 17.9% 13.6% Improve environment for doing business and private sector growth 8.7% 3.7% Improved power generation infrastructure 2.7% 0.0% Improved transportation infrastructure 7.1% 9.9% Promoting and supporting the SME sector 12.5% 7.4% Reducing corruption 16.8% 19.8% Improving access to and/or quality of education 10.3% 7.4% Improving access to and/or quality of health care 2.2% 4.9% Improving the skills of the labor force 11.4% 23.5% Improving trade and exports 9.2% 3.7% Better managing State Owned Enterprise sector 2.2% 7.4% Increase efficiency of public spending 10.9% 2.5% Increasing agricultural productivity 10.9% 18.5% Invest in tourism products and services 1.6% 6.2% Encouraging Public Private Partnerships 6.5% 9.9% Quality of education 3.3% 3.7% Ethnic reconciliation 6.0% 8.6% Increasing the role of private sector in development and production 9.8% 6.2% Strengthening the regulatory framework 2.2% 1.2% Other 0.5% 0.0% C. Overall Attitudes toward the World Bank (Asked on a scale of 1-10, 1 meaning “Not effective at all”, 10 meaning “Very effective”) Based on your observations of the World Bank in Sri Lanka, what do you think the Bank considers its top priorities in Sri Lanka? (Choose no more than TWO) (Combined Responses) Percentage of Respondents Western Province Other Areas Government effectiveness/governance 23.2% 18.9% Food security 1.1% 1.4% Reducing corruption 6.6% 6.8% Reducing poverty 26.5% 20.3% Economic growth 28.2% 21.6% Promote policies and stimulate foreign direct investment 4.4% 5.4% Increasing access to quality education 14.9% 20.3% Increasing access to quality health services 5.5% 10.8% Access to finance 7.7% 4.1% Developing the SME sector 8.3% 2.7% Improving the effectiveness of law and justice system 3.9% 0.0% Improving basic infrastructure 18.8% 29.7% Improving environmental quality 1.1% 1.4% Agriculture development 3.3% 5.4% Tourism 0.6% 4.1% Protecting natural resources and environment 0.6% 2.7% Managing HIV/AIDS and other communicable diseases 0.6% 1.4% Promoting entrepreneurship 3.3% 4.1% Reducing non communicable diseases 0.0% 5.4% Increasing employment/ income generating opportunities 8.3% 9.5% Improving trade and exports 2.2% 1.4% Climate change 0.0% 0.0% Developing a skilled labor force 4.4% 4.1% Strengthening regulatory framework 3.3% 0.0% Enhancing the opportunity for private sector growth/investment 5.5% 2.7% Other 0.6% 1.4% 78 The World Bank Sri Lanka Country Survey 2012 C. Overall Attitudes toward the World Bank (continued) Based on your observations of the World Bank in Sri Lanka, where would it be most productive for the Bank to focus most of its resources in its support of country priorities? (Choose no more than TWO) (Combined Responses) Percentage of Respondents Western Province Other Areas Government effectiveness/governance 15.7% 17.6% Food security 2.2% 2.7% Reducing corruption 10.1% 10.8% Reducing poverty 8.4% 17.6% Economic growth 20.8% 16.2% Promote policies and stimulate foreign direct investment 5.1% 0.0% Increasing access to quality education 9.6% 14.9% Increasing access to quality health services 4.5% 4.1% Access to finance 6.7% 6.8% Developing the SME sector 13.5% 9.5% Improving the effectiveness of law and justice system 2.8% 1.4% Improving basic infrastructure 16.3% 17.6% Improving environmental quality 1.1% 1.4% Agriculture development 9.0% 17.6% Tourism 0.6% 1.4% Protecting natural resources and environment 3.4% 1.4% Managing HIV/AIDS and other communicable diseases 1.1% 1.4% Promoting entrepreneurship 6.2% 5.4% Reducing non communicable diseases 0.6% 1.4% Increasing employment/ income generating opportunities 14.0% 10.8% Improving trade and exports 6.2% 4.1% Climate change 1.7% 1.4% Developing a skilled labor force 11.2% 12.2% Strengthening regulatory framework 5.6% 2.7% Enhancing the opportunity for private sector growth/investment 7.3% 8.1% Other 1.7% 0.0% In your opinion, what should be the level of involvement of the World Bank in Sri Lanka’s development strategies? Percentage of Respondents Western Province Other Areas The Bank should be more involved 65.6% 70.0% The Bank is currently involved at an optimum level 19.9% 13.8% The Bank should be less involved 5.4% 8.8% The Bank shouldn't be involved at all 1.6% 2.5% Don't know 7.5% 5.0% Which World Bank instrument do you believe is the most effective in reducing poverty in Sri Lanka? Percentage of Respondents Western Province Other Areas Investment lending 25.8% 22.8% Policy based lending 13.2% 19.0% Analytical work 5.5% 2.5% Technical assistance 18.7% 27.8% Results based lending 34.6% 26.6% Don't know 2.2% 1.3% Which World Bank instrument do you believe is the least effective in reducing poverty in Sri Lanka? Percentage of Respondents Western Province Other Areas Investment lending 12.7% 13.3% Policy based lending 22.1% 18.7% Analytical work 23.2% 17.3% Technical assistance 11.6% 9.3% Results based lending 11.6% 24.0% Don't know 18.8% 17.3% In broad terms of economic and social development, what is the “greatest value” brought by the World Bank to Sri Lanka? Percentage of Respondents Western Province Other Areas The Bank's knowledge 15.6% 5.4% Technical advice 6.4% 8.1% Policy and economic advice 16.2% 16.2% Lending when others won’t 14.5% 14.9% Convener/facilitator 1.2% 8.1% Donor coordination 6.4% 6.8% Ability to mobilize resources 5.8% 5.4% Ability to build implementation capacity 4.6% 5.4% Financial resources 28.3% 29.7% Other 1.2% 1.4% 79 The World Bank Sri Lanka Country Survey 2012 C. Overall Attitudes toward the World Bank (continued) What is the “second greatest” value? Percentage of Respondents Western Province Other Areas The Bank's knowledge 7.1% 2.7% Technical advice 12.4% 16.4% Policy and economic advice 13.5% 19.2% Lending when others won’t 7.6% 9.6% Convener/facilitator 3.5% 5.5% Donor coordination 11.8% 9.6% Ability to mobilize resources 7.6% 8.2% Ability to build implementation capacity 11.2% 8.2% Financial resources 25.3% 20.5% Other 0.6% 0.0% Which of the following do you identify as the Bank’s greatest weaknesses in its work in Sri Lanka? (Choose TWO only) (Combined Responses) Percentage of Respondents Western Province Other Areas Imposing technocratic solutions without regard to political realities 17.5% 14.1% Not exploring alternative policy options 14.7% 20.5% Too bureaucratic in its operational policies and procedures 19.2% 9.0% Staff too inaccessible 4.0% 5.1% Is arrogant in its approach 4.5% 0.0% Not client focused 6.2% 6.4% The credibility of its knowledge/data 0.6% 2.6% Not willing to honestly criticize politics and reform efforts in the country 20.9% 12.8% Too influenced by the US 14.7% 14.1% Not enough public disclosure of its work 15.8% 20.5% World Bank processes too slow and complex 14.7% 7.7% Inadequately aligned with country priorities 26.0% 29.5% Too political 4.5% 6.4% Too theoretical 5.6% 11.5% Too detailed 3.4% 2.6% Other 2.3% 5.1% Which TWO of the following areas do you think would be most valuable for the Bank to focus its research efforts on in the next few years in Sri Lanka? (Choose no more than TWO) (Combined Responses) Percentage of Respondents Western Province Other Areas Education 21.0% 35.4% Health 7.5% 13.4% Social protection 4.3% 7.3% Transport 6.5% 3.7% Poverty 17.2% 14.6% Governance 18.3% 17.1% Anti-corruption 16.1% 11.0% Enhanced business environment for private sector development 16.1% 12.2% Energy 2.2% 2.4% Promote Public Private Partnerships 13.4% 8.5% Agricultural development 8.1% 9.9% Water and sanitation 1.1% 2.4% Monitoring and evaluation 3.2% 2.4% Help restructure SOE's for better results 3.8% 8.5% Public expenditure 4.3% 2.4% Public sector performance 11.8% 11.0% Labor markets/job creation 5.9% 2.4% Financial markets 2.2% 2.4% Urban/metropolitan development 5.4% 0.0% Environmental sustainability/ natural resources management 6.5% 6.1% Improving equality of opportunity 3.8% 2.4% Rural development 11.3% 17.1% Food security 2.7% 2.4% Climate change 2.2% 0.0% Other 1.6% 2.4% 80 The World Bank Sri Lanka Country Survey 2012 C. Overall Attitudes toward the World Bank (continued) In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank work with more in your country to ensure better development results there? (Choose no more than TWO) (Combined Responses) Percentage of Respondents Western Province Other Areas NGOs 7.7% 8.8% Local Government 34.8% 57.5% Beneficiaries 32.0% 26.3% Private sector 37.6% 23.8% Youth 19.9% 13.8% Self-employed women's groups 10.5% 5.0% Community based organizations (CBOs) 23.8% 27.5% Donor community 9.4% 3.8% Parliament 7.7% 6.3% Media 6.1% 7.5% Faith-based organizations 1.1% 7.5% Other 4.4% 2.5% On a scale of 1-10, 1 meaning you strongly disagree, 10 meaning you strongly agree, please respond to the following statements about the World Bank in Sri Lanka. 81 The World Bank Sri Lanka Country Survey 2012 D. The Work of the World Bank How important is it for the World Bank to be involved in that particular area of work in Sri Lanka? (Asked on a 10-point importance scale, 1 being Not at all, 10 being Very.) 82 The World Bank Sri Lanka Country Survey 2012 D. The Work of the World Bank (continued) How effective do you believe the World Bank is in terms of having a positive impact on that area of development in Sri Lanka? (Asked on a 10-point effectiveness scale, 1 being Not at all, 10 being Very.) 83 The World Bank Sri Lanka Country Survey 2012 E. The Way the World Bank does Business Please rate the World Bank in terms of its effectiveness vis-à-vis the particular attribute/activity listed below using a 1-10 scale, 1 meaning “Not effective at all”, 10 meaning “Very effective”. F. Project/Program Related Issues Please rate how much you agree with the following statements on 1-10 scale, 1 meaning you “Strongly Disagree”, 10 meaning you “Strongly Agree”. 84 The World Bank Sri Lanka Country Survey 2012 G. The Future Role of the World Bank in Sri Lanka (Asked on a 10-pt. scale, 1 meaning that the Bank should not play a significant role at all, 10 meaning that the Bank should play a very significant role) Which one of the following should the Bank do to make itself of greater value in Sri Lanka? Percentage of Respondents Western Province Other Areas Improve the quality of its experts as related to Sri Lanka’s specific challenges 27.1% 44.2% Reduce the complexity of obtaining World Bank financing 36.5% 24.7% Focus primarily on advice and advocacy issues 5.5% 2.6% Improve the competitiveness of its financing compared to markets 13.3% 13.0% Build capacity 32.0% 31.2% Greater selectivity in its work 9.9% 9.1% Provide more adequate data/knowledge/statistics/figures on Sri Lanka's economy 11.6% 7.8% Offer more innovative knowledge services 12.2% 13.0% Offer more products and services that reflect Sri Lanka's status as a middle income 35.4% 36.4% country Other 5.5% 2.6% When Bank assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose up to TWO) Percentage of Respondents Western Province Other Areas The World Bank works inefficiently/too slowly 7.6% 6.4% Government works inefficiently/too slowly 32.7% 19.2% There is not an adequate level of citizen/civil society participation 29.4% 38.5% Poor donor coordination 10.5% 12.8% Lack of/inadequate levels of capacity in government 18.7% 12.8% Political pressures and obstacles 40.9% 33.3% Reforms are not well thought out in light of country challenges 46.8% 60.3% Other 2.3% 6.4% H. Communication and Outreach From where do you get most of your information about economic and social development issues in Sri Lanka? (Choose TWO at most) (Combined Responses) Percentage of Respondents Western Province Other Areas Local newspapers 67.2% 64.1% International newspapers 2.2% 1.3% Local radio 4.4% 10.3% International radio 0.6% 1.3% Local television 13.9% 23.1% International television 3.9% 7.7% Periodicals 15.6% 12.8% Internet 32.8% 34.6% Social media 11.1% 11.5% Word of mouth 1.7% 1.3% Consultations/Conferences/Fora 18.3% 14.1% Workshops/Seminars 16.7% 10.3% Other 6.1% 2.6% 85 The World Bank Sri Lanka Country Survey 2012 H. Communication and Outreach (continued) From where do you get most of your information about the World Bank’s development activities in Sri Lanka? (Choose TWO at most) (Combined Responses) Percentage of Respondents Western Province Other Areas Local newspapers 51.9% 50.0% International newspapers 2.8% 1.4% Local radio 2.8% 10.8% International radio 1.7% 1.4% Local television 14.4% 28.4% International television 1.7% 2.7% Periodicals 7.7% 6.8% Blogs 0.6% 1.4% Internet 24.9% 20.3% World Bank conferences, seminars, workshops 16.0% 16.2% World Bank publications, materials 22.1% 28.4% World Bank website 26.5% 13.5% Social media 4.4% 4.1% Direct contact/interaction with World Bank staff 12.2% 1.4% Other 5.0% 4.1% How you would prefer to receive information from the World Bank? (Choose TWO only) (Combined Responses) Percentage of Respondents Western Province Other Areas World Bank website 58.1% 58.2% Face to face meetings/discussions 28.5% 35.4% E-newsletters 47.8% 30.4% Workshops/conferences 34.4% 41.8% Blogs 2.2% 2.5% Mobile phones 4.3% 8.9% Social media 4.3% 6.3% Traditional media 2.7% 1.3% Other 3.8% 1.3% Are you aware of the World Bank's Access to information Policy under which the Bank will now disclose any information in its possession that is not on a list of exceptions? Percentage of Respondents Western Province Other Areas Yes 33.1% 24.0% No 66.9% 76.0% Have you requested information from the World Bank on its activities in the past year? Percentage of Respondents Western Province Other Areas Yes 23.7% 16.2% No 76.3% 83.8% Were you able to obtain this information? Percentage of Respondents Western Province Other Areas Yes 66.7% 30.8% No 33.3% 69.2% Do you have access to the Internet: Percentage of Respondents Western Province Other Areas Yes 98.1% 91.2% No 1.9% 8.8% I use/have used the World Bank website: Percentage of Respondents Western Province Other Areas Yes 80.9% 54.4% No 19.1% 45.6% I primarily use: Percentage of Respondents Western Province Other Areas Yes 56.8% 53.8% No 43.2% 46.2% 86 The World Bank Sri Lanka Country Survey 2012 Appendix D: Responses to All Questions by Year2 FY ’07 Response Number = 306  FY ’11 Response Number = 312 A. Background Information Which best represents your geographic location? Percentage of Respondents FY 2007 FY 2012 Agriculture, Agribusiness, Forestry 4.4% 3.9% Commerce, Trade and Manufacturing 12.2% 7.7% Communications, Information Services 12.9% 9.8% Economic Management 5.1% 8.1% Environment, Natural Resource Management 4.4% 2.5% Finance, Banking, Insurance 4.4% 7.0% Infrastructure 7.1% 7.7% Law, Justice 2.0% .7% Legislature, Politics 2.7% 4.6% Social Services (e.g., Education, Health) 18.6% 22.8% Tourism* 26.1% 1.4% SME sector development* - 1.8% Other - 22.1% (Asked on a scale of 1-10, 1 meaning “Not familiar at all”, 10 meaning “Extremely familiar”) How long have you been involved with (or a close observer of) the World Bank's activities? Percentage of Respondents FY 2007 FY 2012 Less than one year 14.0% 15.7% One to three years 26.9% 18.0% More than three years 59.0% 66.3% B. General Issues facing Sri Lanka (Asked on a scale of 1-10, 1 meaning “Extremely pessimistic”, 10 meaning “Extremely optimistic”) 2 Only those questions that were asked in the FY ’07 and FY ’12 country surveys, with similar response scales/options, are presented. 87 The World Bank Sri Lanka Country Survey 2012 B. General Issues facing Sri Lanka (continued) Please identify which one of these you consider the first most important development priority. Percentage of Respondents FY 2007 FY 2012 Government effectiveness/governance 9.1% 27.2% HIV/AIDS and other communicable diseases 0.0% 0.4% Economic growth 26.8% 30.4% Reducing corruption 8.4% 11.2% Promote policies to stimulate foreign direct investment 0.3% 0.4% Increasing access to quality education 4.0% 6.2% Increasing access to quality health services 0.7% 1.8% Reducing poverty 8.1% 4.3% Developing the SME sector* - 1.8% Improving the effectiveness of law and justice system 2.3% 1.4% Improving basic infrastructure 6.4% 5.1% Improving environmental quality 1.3% 0.0% Protecting natural resources and environment 0.0% 1.1% Increasing employment/ income generating opportunities 4.0% 2.5% Enhancing the opportunity for private sector growth/investment 0.7% 2.2% Agriculture development 1.3% 1.1% Tourism* - 0.7% Access to finance* - 0.0% Strengthening regulatory framework 0.7% 0.4% Improving trade and exports 0.3% 0.0% Climate change* - 0.4% Food security* - 0.4% Other 25.2% 0.7% Then identify which one you consider the second most important development priority. Percentage of Respondents FY 2007 FY 2012 Government effectiveness/governance 10.7% 12.5% HIV/AIDS and other communicable diseases 2.4% 0.7% Economic growth 14.1% 10.3% Reducing corruption 10.7% 15.8% Promote policies to stimulate foreign direct investment 2.4% 6.6% Increasing access to quality education 3.4% 7.4% Increasing access to quality health services 1.0% 4.4% Reducing poverty 12.0% 10.3% Developing the SME sector* - 4.8% Improving the effectiveness of law and justice system 5.5% 4.0% Improving basic infrastructure 8.6% 7.4% Improving environmental quality 1.0% 0.7% Protecting natural resources and environment 1.0% 2.2% Increasing employment/ income generating opportunities 5.8% 5.1% Enhancing the opportunity for private sector growth/investment 2.7% 3.7% Agriculture development 2.4% 1.5% Tourism* - 0.4% Access to finance* - 0.0% Strengthening regulatory framework 1.4% 1.1% Improving trade and exports 1.4% 0.4% Climate change* - 0.0% Food security* - 0.4% Other 13.4% 0.4% *This response option not offered in FY 2007 country survey. Which TWO areas of development listed below do you believe would contribute most to reducing poverty in Sri Lanka? (Choose no more than TWO) (Combined Responses) Percentage of Respondents FY 2007 FY 2012 Agriculture development 25.0% 20.3% Improving governance 25.0% 14.8% Enhancing the opportunity for private sector growth/investment 15.7% 13.7% Infrastructure development 28.0% 15.1% Education 19.0% 16.5% Increasing economic growth* - 22.0% Developing the SME sector* - 16.5% Reducing corruption 21.0% 12.0% Health 0.7% 2.1% Protecting the environment and natural resources 1.3% 2.4% Increasing income generating activities/ employment 54.3% 46.4% Increasing foreign direct investment 6.3% 4.5% Food security* - 3.8% Other 2.7% 2.4% 88 The World Bank Sri Lanka Country Survey 2012 C. Overall Attitudes toward the World Bank (Asked on a scale of 1-10, 1 meaning “Not effective at all”, 10 meaning “Very effective”) Based on your observations of the World Bank in Sri Lanka, where would it be most productive for the Bank to focus most of its resources in its support of country priorities? (Choose no more than TWO) (Combined Responses) Percentage of Respondents FY 2007 FY 2011 Government effectiveness/governance 19.5% 16.2% Food security* - 2.2% Reducing corruption 10.1% 10.3% Reducing poverty 19.1% 11.8% Economic growth 36.9% 19.9% Promote policies and stimulate foreign direct investment 7.0% 4.0% Increasing access to quality education 11.4% 10.3% Increasing access to quality health services 2.0% 4.0% Access to finance* - 6.6% Developing the SME sector* - 12.1% Improving the effectiveness of law and justice system 4.4% 2.2% Improving basic infrastructure 31.5% 16.9% Improving environmental quality 2.0% 1.5% Agriculture development 4.7% 11.8% Tourism* - 0.7% Protecting natural resources and environment 1.3% 2.6% Managing HIV/AIDS and other communicable diseases 0.0% 1.1% Promoting entrepreneurship* - 7.4% Reducing non communicable diseases 0.7% 0.7% Increasing employment/ income generating opportunities 19.5% 14.0% Improving trade and exports 2.7% 5.1% Climate change* - 1.5% Developing a skilled labor force* - 11.0% Strengthening regulatory framework 3.0% 4.4% Enhancing the opportunity for private sector growth/investment 8.1% 7.4% Other 12.8% 1.1% *This response option not offered in FY 2007 country survey. In your opinion, what should be the level of involvement of the World Bank in Sri Lanka’s development strategies? Percentage of Respondents FY 2007 FY 2011 The Bank should be more involved 68.4% 68.6% The Bank is currently involved at an optimum level 17.0% 17.4% The Bank should be less involved 6.1% 5.9% The Bank shouldn't be involved at all 0.0% 1.7% Don’t know 8.5% 6.3% In broad terms of economic and social development, what is the “greatest value” brought by the World Bank to Sri Lanka? Percentage of Respondents FY 2007 FY 2011 The Bank's knowledge 11.3% 12.4% Technical advice 5.5% 6.4% Policy and economic advice 12.7% 16.5% Lending when others won’t* - 14.7% Convener/facilitator 2.7% 3.4% Donor coordination 13.7% 6.0% Ability to mobilize resources 4.8% 5.3% Ability to build implementation capacity 4.8% 4.9% Financial resources 43.2% 29.3% Other 1.4% 1.5% *This response option not offered in FY 2007 country survey. 89 The World Bank Sri Lanka Country Survey 2012 C. Overall Attitudes toward the World Bank (continued) What is the “second greatest value”? Percentage of Respondents FY 2007 FY 2011 The Bank's knowledge 12.2% 5.7% Technical advice 12.2% 14.5% Policy and economic advice 20.1% 14.5% Lending when others won’t* - 7.6% Convener/facilitator 4.3% 3.8% Donor coordination 13.3% 11.5% Ability to mobilize resources 6.1% 7.6% Ability to build implementation capacity 11.8% 10.7% Financial resources 19.0% 24.0% Other 1.1% 0.4% *This response option not offered in FY 2007 country survey. Which TWO of the following areas do you think would be most valuable for the Bank to focus its research efforts on in the next few years in Sri Lanka? (Choose no more than TWO) (Combined Responses) Percentage of Respondents FY 2007 FY 2011 Education 24.6% 24.2% Health 5.6% 9.0% Social protection 7.0% 5.2% Transport 3.7% 5.6% Poverty 24.6% 17.0% Governance 22.3% 17.7% Anti-corruption 15.3% 14.6% Enhanced business environment for private sector development 17.3% 16.3% Energy 8.0% 2.4% Promote Public Private Partnerships* - 12.5% Agricultural development 7.6% 8.4% Water and sanitation 3.3% 1.4% Monitoring and evaluation 3.7% 2.8% Help restructure SOE's for better results* - 5.2% Public expenditure 7.0% 3.5% Public sector performance 13.6% 11.1% Labor markets/job creation 17.3% 4.9% Financial markets 3.3% 2.4% Urban/metropolitan development 6.0% 3.8% Environmental sustainability/ natural resources management 7.6% 6.3% Improving equality of opportunity* - 3.5% Rural development* - 13.5% Food security* - 2.4% Climate change* - 1.4% Other 1.7% 1.7% *This response option not offered in FY 2007 country survey. 90 The World Bank Sri Lanka Country Survey 2012 C. Overall Attitudes toward the World Bank (continued) On a scale of 1-10, 1 meaning you strongly disagree, 10 meaning you strongly agree, please respond to the following statements about the World Bank in Sri Lanka. * In the FY ’07 survey, this statement read “The World Bank collaborates with other donors here”. D. The Work of the World Bank: Importance How important is it for the World Bank to be involved in that particular area of work in Sri Lanka? (Asked on a 10-point* importance scale, 1 being Not at all, 10 being Very.) * Responses from the FY ’07 survey were converted from a 5-pt. scale to a 10-pt. scale for comparison. 91 The World Bank Sri Lanka Country Survey 2012 D. The Work of the World Bank: Effectiveness How effective do you believe the World Bank is in terms of having a positive impact on that area of development in Sri Lanka? (Asked on a 10-point* effectiveness scale, 1 being Not at all, 10 being Very.) * Responses from the FY ’07 survey were converted from a 5-pt. scale to a 10-pt. scale for comparison. E. The Way the World Bank does Business Please rate the World Bank in terms of its effectiveness vis-à-vis the particular attribute/activity listed below. (Asked on a 10-point* effectiveness scale, 1 being Not at all, 10 being Very.) * Responses from the FY ’06 survey were converted from a 5-pt. scale to a 10-pt. scale for comparison. 92 The World Bank Sri Lanka Country Survey 2012 F. Project/Program Related Issues Please rate how much you agree with the following statements on 1-10 scale, 1 meaning you “Strongly Disagree”, 10 meaning you “Strongly Agree”. H. Communication and Outreach I use/have used the World Bank website: Percentage of Respondents FY 2007 FY 2012 Yes 56.2% 73.4% No 43.8% 26.6% I primarily use: Percentage of Respondents FY 2007 FY 2012 The World Bank’s country website 48.2% 56.1% The World Bank’s main website 51.8% 43.9% 93 The World Bank Sri Lanka Country Survey 2012 Appendix D: Sri Lanka Questionnaire World Bank Client Survey FY11 – Sri Lanka The World Bank is interested in gauging the views of clients and partners who are either involved in development in Sri Lanka or who observe activities related to social and economic development. The following survey is meant to give the Bank’s team that works in Sri Lanka, more in-depth insight into how the Bank’s work is perceived. This is one tool the Bank uses to assess the views of its critical stakeholders. With this understanding, the World Bank hopes to develop more effective strategies, outreach and programs that support development in Sri Lanka. The World Bank commissioned an independent firm to oversee the logistics of this effort in Sri Lanka. This ensures anonymity and confidentiality. We hope you’ll be candid. To complete the survey, please circle the number that most accurately reflects your answer. If you prefer not to answer a question, please leave it blank. PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. SECTION A: BACKGROUND INFORMATION A1. Which of the following best describes your current position? (Please mark only one response) 1 Office of the President, Prime Minister, Minister 2 Employee of a Ministry, Ministerial Department 3 Office of Parlimentarian 4 Project Implementation Unit (PIU)/Project Management Unit (PMU) 5 Local Government Office or Staff 6 Bilateral or Multilateral Agency 7 Private Sector Organization 8 NGOs (including CBOs) 9 Media (Press, Radio, TV, Web etc.) 10 Independent Government Institution (i.e., Regulatory Agency, Central Bank) 11 Trade Union 12 Faith-Based Groups 13 Academia or Research Institute 14 Judiciary 15 Other (please specify): ________________________ 94 The World Bank Sri Lanka Country Survey 2012 SECTION A: BACKGROUND INFORMATION (CONT..) A2. Please identify the primary specialization of your work. (Please mark only one response) 1 Agriculture, Agribusiness, Forestry 2 Commerce, Trade and Manufacturing 3 Communications, Information Services 4 Economic Management 5 Environment, Natural Resource Management 6 Finance, Banking, Insurance 7 Infrastructure (e.g., Transport, Water, Energy, Telecommunications) 8 Law, Justice 9 Legislature, Politics 10 Social Services (e.g., Education, Health) 11 Tourism 12 SME sector development 13 Other (please specify): ________________________ A3. How familiar are you with the work of the World Bank in Sri Lanka on a scale of 1-10, 1 meaning “not familiar at all”, 10 meaning “extremely familiar?" 1 2 3 4 5 6 7 8 9 10 Not Extremel y fami l i ar at fami l i ar all A4. How long have you been involved with (or a close observer of) the World Bank’s activities? 1 Less than one year 2 One to three years 3 More than three years A5. Which best represents your current location? 1 Northern Province 2 Southern Province 3 Western Province 4 Eastern Province 5 Uwa Province 6 Sabaragamuwa Province 7 North western Province 8 Central Province 9 North Central Province 95 The World Bank Sri Lanka Country Survey 2012 SECTION B: GENERAL ISSUES FACING SRI LANKA B1. On a scale of 1-10, 1 meaning “extremely pessimistic”, 10 meaning “extremely optimistic”, please indicate your perspective on the future of the next generation in Sri Lanka 1 2 3 4 5 6 7 8 9 10  Extremel y Extremel y Don't Pes s i mi s ti c Opti mi s ti c Know B2. Listed below are a number of development priorities in Sri Lanka. Most Second Most Please identify which one of these you consider the first Most Important Important Important Development Priority. Then identify which one Development Development you consider the Second Most Important Development priority priority (Choose (Choose only Priority. only ONE) ONE) 1 Government effectiveness/governance   2 HIV/AIDS and other communicable diseases   3 Economic growth   4 Reducing corruption   5 Promote policies to stimulate foreign direct investment   6 Increasing access to quality education   7 Increasing access to quality health services   8 Reducing poverty   9 Developing the SME sector   10 Improving the effectiveness of law and justice system   11 Improving basic infrastructure   12 Improving environmental quality   13 Protecting natural resources and environment   14 Increasing employment/ income generating opportunities   Enhancing the opportunity for private sector 15   growth/investment 16 Agriculture development   17 Tourism   18 Access to finance   19 Strengthening regulatory framework   20 Improving trade and exports   21 Climate change   22 Food security   23 Other (please specify): ___________________   96 The World Bank Sri Lanka Country Survey 2012 SECTION B: GENERAL ISSUES FACING SRI LANKA (CONT..) B3. Poverty reduction is a broad term that encompasses work in many different areas. Which TWO areas of development listed below do you believe would contribute most to reducing poverty in Sri Lanka? (Choose no more than TWO) 1 Agriculture development 2 Improving governance 3 Enhancing the opportunity for private sector growth/investment 4 Infrastructure development 5 Education 6 Increasing economic growth 7 Developing the SME sector 8 Reducing corruption 9 Health 10 Protecting the environment and natural resources 11 Increasing income generating activities/ employment 12 Increasing foreign direct investment 13 Food security 14 Other (please specify): _______________________ 97 The World Bank Sri Lanka Country Survey 2012 SECTION B: GENERAL ISSUES FACING SRI LANKA (CONT..) B4. Sustainable economic growth can be driven by a number of factors. Which TWO areas below do you believe would contribute most to generating faster economic growth in Sri Lanka? (Choose no more than TWO) 1 Access to education 2 Access to finance 3 Enhancing Colombo as an International city 4 Enhancing the environment for increased foreign direct investment 5 Enhancing the opportunity for private sector growth/investment 6 Improving governance 7 Improve environemnt for doing business and private sector growth 8 Improved power generation infrastructure 9 Improved transportation infrastructure 10 Promoting and supporting the SME(small medium sized enterprise) sector 11 Reducing corruption 12 Improving access to and/or quality of education 13 Improving access to and/or quality of health care 14 Improving the skills of the labour force 15 Improving trade and exports 16 Better managing State owned enterprise Sector (SOE’s) 17 Increase efficiency of public spending 18 Increasing agricultural productivity 19 Invest in Tourism products and services 20 Encouraging Public Private Partnerships (PPP’s) 21 Quality of education 22 Ethnic reconciliation 23 Increasing the role of Private sector in development and production 24 Strengthening the regulatory framework 25 Other (please specify): _______________________ 98 The World Bank Sri Lanka Country Survey 2012 SECTION C: OVERALL ATTITUDES TOWARD THE WORLD BANK C1. Overall, please rate your impression of the World Bank’s effectiveness in Sri Lanka, on a scale of 1-10, 1 being "Not effective at all", 10 being "Very effective." 1 2 3 4 5 6 7 8 9 10  Not Very Don't effecti ve effecti ve Know at al l C2. Based on your observations of the World Bank in Sri Lanka... 1. What do you think the Bank considers its top priorities in Sri Lanka? (Choose no more than TWO) 2. Where would it be most productive for the Bank to focus most of its resources in its support of country priorities? (Choose no more than TWO) Where would it be most What do you think the Bank productive for the Bank to considers its top priorities? focus most of its resources? (Choose no more (Choose no more than TWO) than TWO) 1 Government effectiveness/governance   2 Food security   3 Reducing corruption   4 Reducing poverty   5 Economic growth   6 Promote policies to stimulate foreign direct investment   7 Increasing access to quality education   8 Increasing access to quality health services   9 Access to finance   10 Developing the SME sector   11 Improving the effectiveness of law and justice system   12 Improving basic infrastructure   13 Improving environmental quality   14 Agriculture development   15 Tourism   16 Protecting natural resources and environment   17 Managing HIV/AIDS and other communicable diseases   18 Promoting entrepreneurship   19 Reducing NCD’s (Non communicable diseases)   20 Increasing employment/ income generating opportunities   21 Improving trade and exports   22 Climate change   23 Developing a skilled labour force   24 Strengthening regulatory framework   25 Enhancing the opportunity for private sector growth/investment   26 Other (please specify): ___________________   99 The World Bank Sri Lanka Country Survey 2012 SECTION C: OVERALL ATTITUDES TOWARD THE WORLD BANK (CONT..) C3. In your opinion, what should be the level of involvement of the World Bank in Sri Lanka’s development strategies? 1 The Bank should be more involved 2 The Bank is currently involved at an optimum level 3 The Bank should be less involved 4 The Bank shouldn’t be involved at all 5 Don’t know C3.1. Which World Bank instrument do you believe is the most effective in reducing poverty in Sri Lanka? (Choose only ONE) 1 Investment lending (financing specific projects) 2 policy based lending (providing financing directly to the Government budget based on policy reforms) 3 Analytical work (studies, surveys, etc.,) 4 Technical Assistance (advice, best practice, international experience) 5 Results based lending 6 Don't know C3.2. Which World Bank instrument do you believe is lease effective in meeting the needs of poverty in Sri Lanka? (Choose only ONE) 1 Investment lending (financing specific projects) 2 policy based lending (providing financing directly to the Government budget based on policy reforms) 3 Analytical work (studies, surveys, etc.,) 4 Technical Assistance (advice, best practice, international experience) 5 Results based lending 6 Don't know C4. In broad terms of economic and social development, what is the “greatest” value brought by the World Bank to Sri Lanka? What is the “second greatest” value? Greatest Value Second Greatest Value (Choose only ONE) (Choose only ONE) 1 The Bank’s knowledge (studies and analyses)   2 Technical advice   3 Policy and economic advice   4 Lending when others won’t   5 Convener/facilitator   6 Donor coordination   7 Ability to mobilize resources (from private sector, government, etc.)   8 Ability to build implementation capacity   9 Financial resources   10 Other (please specify): ___________________   100 The World Bank Sri Lanka Country Survey 2012 SECTION C: OVERALL ATTITUDES TOWARD THE WORLD BANK (CONT..) C5. Which of the following do you identify as the Bank’s greatest weaknesses in its work in Sri Lanka? (Choose TWO only) 1 Imposing technocratic solutions without regard to political realities 2 Not exploring alternative policy options 3 Too bureaucratic in its operational policies and procedures 4 Staff too inaccessible 5 Is arrogant in its approach 6 Not client focused 7 The credibility of its knowledge/data 8 Not willing to honestly criticize politics and reform efforts in the country 9 Too influenced by the US 10 Not enough public disclosure of its work 11 World Bank processes too slow and complex 12 Inadequately aligned with country priorities 13 Too political 14 Too theoretical 15 Too detailed 16 Other (please specify): __________________________ 101 The World Bank Sri Lanka Country Survey 2012 SECTION C: OVERALL ATTITUDES TOWARD THE WORLD BANK (CONT..) C6. The World Bank wants to ensure that the knowledge and studies it produces are relevant. Which TWO of the following areas do you think would be most valuable for the Bank to focus its research efforts on in the next few years in Sri Lanka? (Choose no more than TWO) 1 Education 2 Health 3 Social protection 4 Transport 5 Poverty 6 Governance 7 Anti-corruption 8 Enhanced business environment for private sector development 9 Energy 10 Promote PPP's (Public Private Partnerships) 11 Agricultural development 12 Water and sanitation 13 Monitoring and evaluation 14 Help restructure SOE's for better results 15 Public expenditure 16 Public sector performance 17 Labor markets/job creation 18 Financial markets 19 Urban/metropolitan development 20 Environmental sustainability/ natural resources management 21 Improving equality of opportunity 22 Rural development 23 Food security 24 Climate change 25 Other (please specify): ____________________________________ 102 The World Bank Sri Lanka Country Survey 2012 SECTION C: OVERALL ATTITUDES TOWARD THE WORLD BANK (CONT..) C7. In addition to the regular relations with the national Government as its main interlocutor, which TWO of the following groups should the World Bank work with more in your country to ensure better development results there? (Choose no more than TWO) 1 NGOs 2 Local Government 3 Beneficiaries 4 Private sector 5 Youth 6 Self employed womens' groups 7 Community Based Organizations (CBOs) 8 Donor community 9 Parliament 10 Media 11 Faith based organizations 12 Other (please specify): ____________________________________ On a scale of 1-10, 1 meaning you strongly disagree, 10 meaning you strongly agree, please respond to the following statements about the World Bank in Sri Lanka. Strongly Strongly Don't Disagree Agree Know Overall the Bank currently plays a relevant role in development in C8. 1 2 3 4 5 6 7 8 9 10  Sri Lanka The Bank’s work is aligned with what I consider the development C9. 1 2 3 4 5 6 7 8 9 10  priorities for this country C10. The Bank’s work reflects its own mission of poverty reduction 1 2 3 4 5 6 7 8 9 10  The World Bank supports programs and strategies that are realistic C11. 1 2 3 4 5 6 7 8 9 10  for Sri Lanka The World Bank treats clients and stakeholders in Sri Lanka with C12. 1 2 3 4 5 6 7 8 9 10  respect C13. The World Bank collaborates well with other donors here 1 2 3 4 5 6 7 8 9 10  C14. The World Bank is responsive 1 2 3 4 5 6 7 8 9 10  C15. Overall, I like to work/interact with Bank staff 1 2 3 4 5 6 7 8 9 10  The Bank is an effective catalyst for discussion on issues related to C16. 1 2 3 4 5 6 7 8 9 10  poverty In general, the strategies that the Bank supports are sustainable over C17. 1 2 3 4 5 6 7 8 9 10  time The World Bank's work promotes country ownership of development C18. 1 2 3 4 5 6 7 8 9 10  strategies The Bank's work promotes the empowerment of poor people to C19. 1 2 3 4 5 6 7 8 9 10  participate in development C20. The World Bank imposes reasonable conditions on its lending 1 2 3 4 5 6 7 8 9 10  C21. The Bank gives appropriate priority to growth issues 1 2 3 4 5 6 7 8 9 10  103 The World Bank Sri Lanka Country Survey 2012 SECTION D: THE WORK OF THE WORLD BANK For each item in the following section, please provide two responses: first, importance, meaning, in your opinion, how important it is for the Bank to be involved in that particular area of work in Sri Lanka. Second, effectiveness, meaning, how effective do you believe the World Bank is in terms of having a positive impact on that area of development in Sri Lanka. Level of Importance Level of Effectiveness Not Not Know Know Don't Don't important Very effective Very at all important at all effective D1. Helping to reduce poverty 1 2 3 4 5 6 7 8 9 10  1 2 3 4 5 6 7 8 9 10  Helping to bring about economic D2. 1 2 3 4 5 6 7 8 9 10  1 2 3 4 5 6 7 8 9 10  growth Encouraging greater transparency in D3. 1 2 3 4 5 6 7 8 9 10  1 2 3 4 5 6 7 8 9 10  governance D4. Helping to strengthen the private sector 1 2 3 4 5 6 7 8 9 10  1 2 3 4 5 6 7 8 9 10  Helping to strengthen the financial D5. 1 2 3 4 5 6 7 8 9 10  1 2 3 4 5 6 7 8 9 10  system Helping to strengthen the regulatory D6. 1 2 3 4 5 6 7 8 9 10  1 2 3 4 5 6 7 8 9 10  framework Helping to strengthen the judicial D7. 1 2 3 4 5 6 7 8 9 10  1 2 3 4 5 6 7 8 9 10  system D8. Helping to strengthen the public sector 1 2 3 4 5 6 7 8 9 10  1 2 3 4 5 6 7 8 9 10  Helping to strengthen the education D9. 1 2 3 4 5 6 7 8 9 10  1 2 3 4 5 6 7 8 9 10  sector D10. Helping to strengthen the health sector 1 2 3 4 5 6 7 8 9 10  1 2 3 4 5 6 7 8 9 10  Safeguarding against corruption in D11. projects/ programs that it funds with 1 2 3 4 5 6 7 8 9 10  1 2 3 4 5 6 7 8 9 10  its procurement rules Helping to integrate Sri Lanka into the D12. 1 2 3 4 5 6 7 8 9 10  1 2 3 4 5 6 7 8 9 10  global economy Ensuring that attention is paid to the environmental impact (the physical D13. 1 2 3 4 5 6 7 8 9 10  1 2 3 4 5 6 7 8 9 10  environment – land, water, air) of Bank supported programs and strategies Ensuring that attention is paid to D14. 1 2 3 4 5 6 7 8 9 10  1 2 3 4 5 6 7 8 9 10  gender disparities Helping to strengthen agricultural D15. 1 2 3 4 5 6 7 8 9 10  1 2 3 4 5 6 7 8 9 10  development Helping to strengthen infrastructure D16. 1 2 3 4 5 6 7 8 9 10  1 2 3 4 5 6 7 8 9 10  development Helping to strengthen environment and D17. 1 2 3 4 5 6 7 8 9 10  1 2 3 4 5 6 7 8 9 10  natural resources management Helping to strengthen the social D18. 1 2 3 4 5 6 7 8 9 10  1 2 3 4 5 6 7 8 9 10  protection sector Helping to improve the quality of life in D19. 1 2 3 4 5 6 7 8 9 10  1 2 3 4 5 6 7 8 9 10  urban areas Helping to reduce corruption in the D20. 1 2 3 4 5 6 7 8 9 10  1 2 3 4 5 6 7 8 9 10  country with its advice and support Helping to empower communities to D21. 1 2 3 4 5 6 7 8 9 10  1 2 3 4 5 6 7 8 9 10  participate in their own development Helping Sri Lanka adapt to/avert risk of D22. 1 2 3 4 5 6 7 8 9 10  1 2 3 4 5 6 7 8 9 10  climate change 104 The World Bank Sri Lanka Country Survey 2012 SECTION E: THE WAY THE WORLD BANK DOES BUSINESS Please rate the World Bank in terms of its effectiveness vis-à-vis the particular attribute/ activity listed below using a 1-10 scale, 1 meaning “Not effective at all”, 10 meaning “Very effective”. Not effective Very Don't at all effective Know E1. Technical competence 1 2 3 4 5 6 7 8 9 10  E2. Producing knowledge and research (studies, analyses) that are useful 1 2 3 4 5 6 7 8 9 10  E3. Making the results of studies and analyses readily available 1 2 3 4 5 6 7 8 9 10  E4. Sharing knowledge about international best practices 1 2 3 4 5 6 7 8 9 10  E5. Ability to adapt its knowledge to your country’s needs 1 2 3 4 5 6 7 8 9 10  E6. Ensuring its staff is accessible 1 2 3 4 5 6 7 8 9 10  E7. Providing sound policy and economic advice 1 2 3 4 5 6 7 8 9 10  E8. Straightforwardness in its dealings with you 1 2 3 4 5 6 7 8 9 10  E9. Maintaining consistent messages 1 2 3 4 5 6 7 8 9 10  Promoting the inclusion of local communities (beneficiaries) in the E10. 1 2 3 4 5 6 7 8 9 10  development of strategies Promoting the inclusion of civil society (NGOs, religious groups, E11. 1 2 3 4 5 6 7 8 9 10  interest groups) in the development of strategies Promoting the inclusion of local project experts in the development E12. 1 2 3 4 5 6 7 8 9 10  of strategies Promoting the inclusion of private sector in the development of E13. 1 2 3 4 5 6 7 8 9 10  strategies E14. Giving appropriate priority to poverty reduction 1 2 3 4 5 6 7 8 9 10  E15. Lending in a way that promotes effective development 1 2 3 4 5 6 7 8 9 10  SECTION F: PROJECT/PROGRAM RELATED ISSUES The following section should be filled out only by respondents who have/have had direct experience and/or involvement in the implementation of World Bank programs and/or projects. Please rate how much you agree with the following statements on a 1-10 scale, 1 meaning you “Strongly Disagree”, 10 meaning you “Strongly Agree”. Strongly Strongly Don't Disagree Agree Know F1. The Bank is flexible in terms of adjusting to changing circumstances 1 2 3 4 5 6 7 8 9 10  F2. The Bank disburses funds promptly 1 2 3 4 5 6 7 8 9 10  F3. The Bank works efficiently 1 2 3 4 5 6 7 8 9 10  The Bank effectively monitors and evaluates the projects and F4. 1 2 3 4 5 6 7 8 9 10  programs it supports F5. The Bank helps to build capacity at the community level 1 2 3 4 5 6 7 8 9 10  F6. The Bank helps to build capacity of government officials 1 2 3 4 5 6 7 8 9 10  The Bank and partners in government collaborate well together on F7. 1 2 3 4 5 6 7 8 9 10  Bank supported programs and projects in Sri Lanka F8. The Bank helps to strengthen institutional capacity 1 2 3 4 5 6 7 8 9 10  The Government supports and takes responsibility for development F9. 1 2 3 4 5 6 7 8 9 10  efforts in Sri Lanka F10. The Bank’s procurement requirements are reasonable 1 2 3 4 5 6 7 8 9 10  105 The World Bank Sri Lanka Country Survey 2012 SECTION G: THE FUTURE ROLE OF THE WORLD BANK IN SRI LANKA G1. How significant a role do you believe the World Bank should play in Sri Lanka’s development over the medium term in the near future? (1 meaning that the Bank should not play a significant role at all, 10 meaning that the Bank should play a very significant role) 1 2 3 4 5 6 7 8 9 10  Not a Very Don't s i gni fi ca nt s i gni fi ca nt Know rol e a t a l l rol e G2. Which of the following should the World Bank do to make itself of greater value in Sri Lanka? 1 Improve the quality of its experts as related to Sri Lanka’s specific challenges 2 Reduce the complexity of obtaining World Bank financing 3 Focus primarily on advice and advocacy issues Improve the competitiveness of its financing (e.g., cost, timeliness and other terms) compared to 4 markets 5 Build capacity 6 Greater selectivity in its work 7 Provide more adequate data/knowledge/statistics/figures on Sri Lanka's economy 8 Offer more innovative knowledge services 9 Offer more products and services that reflect Srilanka's status as a middle income country 10 Other (please specify): ___________________________________ G3. When World Bank assisted reform efforts fail or are slow to take place, which TWO of the following would you attribute this to? (Choose upto TWO) 1 The World Bank works inefficiently/too slowly 2 Government works inefficiently/too slowly 3 There is not an adequate level of citizen/civil society participation 4 Poor donor coordination 5 Lack of/inadequate levels of capacity in government 6 Political pressures and obstacles 7 Reforms are not well thought out in light of country challenges 8 Other (please specify): ___________________________________ 106 The World Bank Sri Lanka Country Survey 2012 SECTION H: COMMUNICATION AND OUTREACH H1. Where do you get most of your information about economic and social development issues in Sri Lanka? (Choose TWO at most) 1 Local newspapers 2 International newspapers 3 Local radio 4 International radio 5 Local television 6 International television 7 Periodicals 8 Internet 9 Social media 10 Word of mouth 11 Consultations/Conferrences/Fora 12 Workshops/Seminars 13 Other (please specify): _________________________ H2. Where do you get most of your information about the World Bank’s development activities in Sri Lanka? (Choose TWO at most) 1 Local newspapers 2 International newspapers 3 Local radio 4 International radio 5 Local television 6 International television 7 Periodicals 8 Blogs 9 Internet 10 World Bank conferences, seminars, workshops 11 World Bank publications, materials 12 World Bank website 13 Social media 14 Direct contact/interaction with World Bank staff 15 Other (please specify): _________________________ 107 The World Bank Sri Lanka Country Survey 2012 SECTION H: COMMUNICATION AND OUTREACH (CONT..) H3. How you would prefer to receive information from the World Bank? (Choose TWO only) 1 World Bank website 2 Face to face meetings/discussions 3 E-newsletters 4 Workshops/conferences 5 Blogs 6 Mobile phones 7 Social media (Facebook, twitter, youtube) 8 Traditional media (music, theatre, etc) 9 Others (please specify): ______________________________________________ H4. Are you aware of the World Bank's Access to information Policy under which the Bank will now disclose any information in its possession that is not on a list of exceptions? 1 Yes 2 No H5. Have you requested information from the World Bank on its activities in the past year? (IF YES PLEASE GOTO QUESTION H6) 1 Yes 2 No H6. Were you able to obtain this information? 1 Yes 2 No H7. Do you have access to the internet? H8. I use/have used the World Bank website: 1 Yes 1 Yes 2 No 2 No H9. I primarily use: 1 The World Bank’s country website (www.worldbank.org/srilanka) 2 The World Bank’s main website (www.worldbank.org) Thank you for completing the survey! 108