96139 Turkey The World Bank Group Country Opinion Survey FY14 Report of Findings June 2014 The World Bank Group Turkey Country Opinion Survey 2014 Acknowledgements The Turkey Country Opinion Survey is part of the County Opinion Survey Program series of the World Bank Group. This report was prepared by the Public Opinion Research Group (PORG) team led by Sharon Felzer (Senior Communications Officer, Head of PORG), Jessica Cameron, Svetlana Markova and Jing Guo. Calita Woods and Dania Mendoza provided data support. The report was prepared under the overall guidance and supervision of Sumir Lal (Director, ECRGP). PORG acknowledges the significant contribution from the Turkey country team and the local fielding agency OLGU ARASTIRMA. In particular, PORG is grateful to Ina-Marlene Ruthenberg (Country Program Coordinator) and Tunya Celasin (Senior External Affairs Officer) for their ongoing support throughout the Country Opinion Survey process. 1 The World Bank Group Turkey Country Opinion Survey 2014 Table of Contents I. Objectives ...................................................................................3 II. Methodology ...............................................................................3 III. Demographics of the Sample.......................................................5 IV. General Issues Facing Turkey.....................................................11 V. Overall Attitudes toward the World Bank Group .......................18 VI. Sectors: Importance and Effectiveness ......................................27 VII. How the World Bank Group Operates .......................................34 VIII. World Bank Group Knowledge and Instruments .......................38 IX. The Future Role of the World Bank Group in Turkey .................45 X. Communication and Openness..................................................51 XI. Appendices ................................................................................57 2 The World Bank Group Turkey Country Opinion Survey 2014 I. Objectives This survey was designed to achieve the following objectives:  Assist the World Bank Group in gaining a better understanding of how stakeholders in Turkey perceive the World Bank Group;  Obtain systematic feedback from stakeholders in Turkey regarding:  Their views regarding the general environment in Turkey;  Their overall attitudes toward the World Bank Group in Turkey;  Overall impressions of the World Bank Group’s effectiveness and results, project/program related issues, knowledge work and activities, and communication and information sharing in Turkey; and  Perceptions of the World Bank Group’s future role in Turkey.  Use data to help inform Turkey country team’s strategy. II. Methodology In February–April 2014, 742 stakeholders of the World Bank Group in Turkey were invited to provide their opinions on the World Bank Group’s assistance to the country by participating in a country survey. Participants in the survey were drawn from the office of the President; the office of the Prime Minister; the office of a Minister; the office of a Parliamentarian; employees of ministries, ministerial departments, or implementation agencies; consultants/contractors working on World Bank Group-supported projects/programs; project management units (PMUs) overseeing implementation of a project; local government officials or staff; bilateral agencies; multilateral agencies; private sector organizations; private foundations; the financial sector/private banks; NGOs; community-based organizations (CBOs); the media; independent government institutions; trade unions; faith-based groups; academia/research institutes/think tanks; and the judiciary branch. A total of 279 stakeholders participated in the survey (38% response rate). Respondents either completed questionnaires with a representative from the fielding agency or they received the questionnaire via courier or email and returned it accordingly. Respondents were asked about: general issues facing Turkey; their overall attitudes toward the World Bank Group (WBG); the WBG’s effectiveness and results; the WBG’s knowledge work and activities; working with the WBG; the WBG’s future role in Turkey; and the WBG’s communication and information sharing in Turkey. In addition, every country that engages in the Country Survey must include specific indicator questions that will be aggregated for the WBG’s annual Corporate Scorecard. These questions are identified throughout the survey report. A. General Issues Facing Turkey: Respondents were asked to indicate whether Turkey is headed in the right direction, what they thought were the top three most important development priorities in the country, which areas would contribute most to reducing poverty and generating economic growth in Turkey, and how “shared prosperity� would be best achieved in Turkey. 3 The World Bank Group Turkey Country Opinion Survey 2014 II. Methodology (continued) B. Overall Attitudes toward the World Bank Group (WBG): Respondents were asked to rate their familiarity with the WBG, the WBG’s effectiveness in Turkey, WBG staff preparedness to help Turkey solve its development challenges, their agreement with various statements regarding the WBG’s work, and the extent to which the WBG is an effective development partner. Respondents were also asked to indicate the WBG’s greatest values and weaknesses, the most effective instruments in helping reduce poverty in Turkey, with which stakeholder groups the WBG should collaborate more, and in which sectoral areas the WBG should focus most of its resources (financial and knowledge services). C. World Bank Group’s Effectiveness and Results: Respondents were asked to rate the extent to which the WBG’s work helps achieve development results in Turkey, the extent to which the WBG meets Turkey’s needs for knowledge services and financial instruments, the importance of the WBG being involved in twenty-seven areas of development and the WBG’s level of effectiveness across twenty-three development areas. D. The World Bank Group’s Knowledge Work and Activities: Respondents were asked to indicate how frequently they consult WBG’s knowledge work and activities and to rate the effectiveness and quality of the WBG’s knowledge, including how significant of a contribution it makes to development results and its technical quality. E. Working with the World Bank Group: Respondents were asked to rate their level of agreement with a series of statements regarding working with the WBG, such as the WBG’s “Safeguard Policy� requirements being reasonable. F. The Future Role of the World Bank Group in Turkey: Respondents were asked to indicate what the WBG should do to make itself of greater value in Turkey and which services the WBG should offer more of in the country. G. Communication and Information Sharing: Respondents were asked to indicate how they get information about economic and social development issues, and their usage and evaluation of the WBG’s websites and social media channels. Respondents were also asked about their awareness of the WBG’s Access to Information policy, past information requests from the WBG, and their level of agreement that they use more data from the WBG as a result of the WBG’s Open Data policy. H. Background Information: Respondents were asked to indicate their current position, specialization, whether they professionally collaborate with the WBG, their exposure to the WBG in Turkey, which WBG agencies they work with, and their geographic location. When possible, responses from respondents completing this year’s country survey were compared to responses from 236 respondents (32% response rate) who completed the survey in FY ’11, the 169 respondents (40% response rate) who completed the country survey in FY ’05, and the 208 respondents (66% response rate) who completed the country survey in FY ’02. Notations and/or charts are included when these comparisons were possible. 4 The World Bank Group Turkey Country Opinion Survey 2014 III. Demographics of the Sample Current Position  For further analyses, the few consultants working on WBG-supported projects were combined with respondents from PMUs; the few respondents from private foundations and were combined with those from NGOs; respondents from multilateral agencies were combined with those from bilateral agencies; and the few respondents from local government and independent government institutions were included in the “Other� category. 5 The World Bank Group Turkey Country Opinion Survey 2014 III. Demographics of the Sample (continued) Area of Primary Specialization  Key comparisons across respondents’ specializations can be found in the Appendix F (see page 123). 6 The World Bank Group Turkey Country Opinion Survey 2014 III. Demographics of the Sample (continued) Geographic Location  The majority of respondents were from Ankara. Only significant geographic location differences in ratings of indicator questions will be discussed in the body of this report. All geographic locations comparisons can be found in the Appendix C (see page 92). 7 The World Bank Group Turkey Country Opinion Survey 2014 III. Demographics of the Sample (continued) Collaboration with the World Bank Group  Differences in responding, based on collaboration with the World Bank Group in Turkey, can be found in the Appendix D (see page 106). 8 The World Bank Group Turkey Country Opinion Survey 2014 III. Demographics of the Sample (continued) Exposure to the World Bank Group  Differences in responses to the indicator questions, based on exposure to the World Bank Group in Turkey, can be found in the Appendix G (see page 137). Please note that where these two factors appear to have a significant relationship with overall views of the WBG, it is highlighted in yellow in that table. 9 The World Bank Group Turkey Country Opinion Survey 2014 III. Demographics of the Sample (continued) Familiarity with the World Bank Group  Respondents in this year’s country survey had significantly lower levels of familiarity with the WBG compared to respondents from the FY ’11 country survey (7.3).  Employees of ministries, consultants on WBG-supported projects/PMUs, and respondents from private sector organizations had the highest levels of familiarity with the World Bank Group in Turkey whereas respondents from NGOs/private foundations, academia, and the media had significantly lower levels of familiarity.  Respondents’ ratings of familiarity with the World Bank Group were significantly, strongly correlated with their perceptions of the World Bank Group’s overall effectiveness in Turkey, and significantly, moderately correlated with the World Bank Group’s ability to help achieve development results and agreement that the World Bank Group currently plays a relevant role in development in Turkey. 10 The World Bank Group Turkey Country Opinion Survey 2014 IV. General Issues Facing Turkey Turkey Heading in the Right Direction  A majority of employees of ministries and respondents from trade unions and a plurality of respondents from other organizations indicated that Turkey is headed in the right direction.  A majority of respondents from the media and academia indicated that Turkey is headed in the wrong direction.  A majority of respondents from private sector organizations indicated that they were not sure whether Turkey was headed in the right or wrong direction.  Respondents from NGOs/private foundations were evenly split between Turkey being headed in the right direction and Turkey being headed in the wrong direction.  Respondents from bilateral/multilateral agencies and the financial sector/private banks were evenly split between Turkey being headed in the right direction and not being sure whether Turkey was headed in the right or wrong direction.  Consultants on WBG-supported projects/PMUs were split between Turkey being headed in the wrong direction and not being sure whether Turkey was headed in the right or wrong direction. 11 The World Bank Group Turkey Country Opinion Survey 2014 IV. General Issues Facing Turkey (continued) Development Priority 12 The World Bank Group Turkey Country Opinion Survey 2014 IV. General Issues Facing Turkey (continued) Development Priority (continued)  There were some interesting stakeholder group differences in what they considered the most important development priorities facing Turkey. o A majority of employees of ministries and respondents from private sector organizations, the financial sector/private banks, academia, and other organizations indicated that education quality was the most important development priority facing Turkey. o Consultants on WBG-supported projects/PMUs and respondents from NGOs/ private foundations and the media were significantly more likely to indicate that law and justice was one of the most important development priorities facing Turkey compared to respondents from other stakeholder groups. o Respondents from private sector organizations and the media were significantly more likely to indicate that anti-corruption was one of the most important development priorities facing Turkey compared to respondents from other stakeholder groups. o Respondents from private sector organizations were significantly more likely to indicate that regulatory framework for private sector development was one of the most important development priorities facing Turkey compared to respondents from other stakeholder groups. o Respondents from the financial sector/private banks were significantly more likely to indicate that competitiveness was one of the most important development priorities compared to respondents from other stakeholder groups. o Respondents from trade unions were significantly more likely to indicate that income inequality, economic growth, and foreign direct investment were the most important development priorities facing Turkey compared to respondents from other stakeholder groups. 13 The World Bank Group Turkey Country Opinion Survey 2014 IV. General Issues Facing Turkey (continued) Factors Contributing to Poverty Reduction  Respondents in the FY ’11 country survey indicated that rural development and more job opportunities in the formal sector would contribute most to poverty reduction in Turkey. 14 The World Bank Group Turkey Country Opinion Survey 2014 IV. General Issues Facing Turkey (continued) Factors Contributing to Economic Growth  Respondents from NGOs/private foundations were significantly more likely to indicate that foreign direct investment would contribute most to generating economic growth in Turkey compared to respondents from other stakeholder groups.  Respondents who collaborate with the WBG were significantly more likely to indicate that trade and exports would contribute most to generating economic growth in Turkey whereas respondents who do not collaborate with the WBG were significantly more likely to indicate that education quality would contribute most. 15 The World Bank Group Turkey Country Opinion Survey 2014 IV. General Issues Facing Turkey (continued) Achieving “Shared Prosperity� 16 The World Bank Group Turkey Country Opinion Survey 2014 IV. General Issues Facing Turkey (continued) Achieving “Shared Prosperity� (continued)  There were some interesting stakeholder group differences in what they considered the best way to achieve “shared prosperity� in Turkey. o Employees of ministries and respondents from academia were significantly more likely to indicate that better employment opportunities for young people would achieve “shared prosperity� compared to respondents from other stakeholder groups. o Respondents from bilateral/multilateral agencies and the media were significantly more likely to indicate that better employment opportunities for women would achieve “shared prosperity� compared to respondents from other stakeholder groups. o Respondents from private sector organizations were significantly more likely to indicate that better opportunity for the poor who live in rural areas would achieve “shared prosperity� compared to respondents from other stakeholder groups. o Respondents from trade unions were significantly more likely to indicate that a more reliable social safety net would achieve “shared prosperity� compared to respondents from other stakeholder groups.  Respondents who collaborate with the WBG and those who do not collaborate with the WBG both indicated that the best ways to achieve “shared prosperity� in Turkey were education and training that better ensure job opportunity and consistent economic growth. However, respondents who collaborate with the WBG were significantly more likely to indicate a more reliable social safety net and greater equity of fiscal policy would help achieve “shared prosperity� whereas respondents who do not collaborate with the WBG were significantly more likely to indicate better employment opportunities for young people and better entrepreneurial opportunities would help achieve “shared prosperity� in Turkey. 17 The World Bank Group Turkey Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group As noted in the “Methodology� section, the indicator questions referred to throughout the survey report are questions that are asked in every country that engages in the Country Survey. These will be aggregated for the World Bank Group’s annual Corporate Scorecard. Focusing World Bank Group Resources 18 The World Bank Group Turkey Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Focusing World Bank Group Resources (continued)  There were some interesting stakeholder group differences in what they considered the areas that the WBG should focus its resources in Turkey. o A majority of employees of ministries and respondents from private sector organizations, academia, and other organizations indicated that the WBG should focus its resources on education quality in Turkey. o Consultants on WBG-supported projects/PMUs were significantly more likely to indicate that the WBG should focus its resources on income inequality in Turkey compared to respondents from other stakeholder groups. o Respondents from bilateral/multilateral agencies were significantly more likely to indicate that the WBG should focus its resources on competitiveness in Turkey compared to respondents from other stakeholder groups. o Respondents from the financial sector/private banks and trade unions were significantly more likely to indicate that the WBG should focus its resources on poverty reduction compared to respondents from other stakeholder groups. o Respondents from the financial sector/private banks, NGOs/private foundations, and trade unions were significantly more likely to indicate that the WBG should focus its resources on rural and regional development in Turkey compared to respondents from other stakeholder groups. o Respondents from private sector organizations were significantly more likely to indicate that the WBG should focus its resources on energy and agricultural development compared to respondents from other stakeholder groups. o Respondents from the media, trade unions, academia, and other organizations were significantly more likely to indicate that the WBG should focus on job creation/employment compared to respondents from other stakeholder groups. 19 The World Bank Group Turkey Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) The World Bank Group’s Overall Effectiveness (Indicator Question)  Respondents in this year’s country survey gave significantly higher ratings for the WBG’s effectiveness compared to respondents from the FY ’11 country survey (6.4).  Respondents from bilateral/multilateral agencies and private sector organizations gave the highest ratings for the WBG’s effectiveness in Turkey whereas respondents from the media gave significantly lower ratings. Respondents from private sector organizations and NGOs/private foundations gave the highest ratings for the extent to which the WBG’s work achieves development results in Turkey whereas respondents from trade unions, the media, academia, and other organizations gave significantly lower ratings.  Respondents from Outside Ankara gave significantly higher ratings for the extent to which the WBG’s work achieves development results in Turkey compared to respondents from Ankara. Respondents across geographic locations gave statistically similar ratings for the WBG’s effectiveness in Turkey.  Respondents who collaborated with the WBG gave statistically similar ratings for the extent to which the WBG’s work achieves development results in Turkey and for the WBG’s effectiveness in Turkey as respondents who indicated that they did not collaborate with the WBG. 20 The World Bank Group Turkey Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Staff Preparedness (Indicator Question)  Respondents from bilateral/multilateral agencies gave the highest ratings for the extent to which the WBG’s staff is well prepared to help Turkey solve its most complicated development challenges whereas consultants on WBG-supported projects/PMUs and respondents from trade unions had significantly lower ratings.  Respondents from Outside Ankara gave significantly higher ratings for the extent to which the WBG’s staff is well prepared to help Turkey solve its most complicated development challenges compared to respondents from Ankara.  Respondents who collaborate with the WBG and those who do not collaborate gave statistically similar ratings for the extent to which the World Bank Group’s staff is well prepared to help Turkey solve its most complicated development challenges. 21 The World Bank Group Turkey Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank (continued) Overall Ratings for Indicator Questions  Respondents from bilateral/multilateral agencies and private sector organizations gave the highest ratings across all of the country survey indicator questions whereas respondents from trade unions, the media, and other organizations gave significantly lower ratings. Responses for individual indicator questions by stakeholder groups can be found in the Appendix H (see page 138). 22 The World Bank Group Turkey Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) WBG Activities: Greatest Value  Respondents in the FY ’11 country survey indicated that the WBG’s greatest value to Turkey was its knowledge, advice, and technical assistance (36%), supporting the development of project implementation capacity (28%), and financial resources (25%).  Respondents who collaborate with the WBG were more likely to indicate that policy advice/studies/analyses and financial resources were the WBG’s greatest values whereas respondents who do not collaborate with the WBG were more likely to indicate that capacity development and technical assistance were the WBG’s greatest values. 23 The World Bank Group Turkey Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) WBG Activities: Effectiveness  Respondents from bilateral/multilateral agencies and private sector organizations gave the highest ratings for the effectiveness of the WBG’s policy advice/studies/analyses whereas consultants on WBG-supported projects/PMUs gave significantly lower ratings.  Respondents from the financial sector/private banks and academia gave the highest ratings for the effectiveness of the WBG’s financial resources whereas respondents from trade unions gave significantly lower ratings.  Respondents from NGOs/private foundations gave the highest ratings for the effectiveness of the WBG’s mobilizing third party financial resources whereas respondents from the financial sector/private banks, trade unions, and other organizations gave significantly lower ratings.  Consultants on WBG-supported projects/PMUs gave the highest ratings for the effectiveness of the WBG’s donor coordination whereas respondents from bilateral/multilateral agencies, trade unions, and other organizations gave significantly lower ratings.  Respondents from NGOs/private foundations gave the highest ratings for the effectiveness of the WBG’s linkage to non-Bank expertise whereas respondents from the financial sector/private banks and trade unions gave significantly lower ratings. 24 The World Bank Group Turkey Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Greatest Weakness  Respondents in the FY ’11 country survey indicated that the WBG’s greatest weakness in its work in Turkey was its processes being too slow and complex (47%) and not having enough interaction with stakeholders outside of government (30%). 25 The World Bank Group Turkey Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Greatest Weakness (continued)  There were some interesting stakeholder group differences in what they considered the WBG’s greatest weaknesses in its work in Turkey. o Consultants on WBG-supported projects/PMUs and respondents from private sector organizations, the financial sector/private banks, and trade unions were significantly more likely to indicate that the WBG’s greatest weakness is being too slow and bureaucratic in its operational policies and procedures compared to respondents from other stakeholder groups. o Respondents from private sector organizations were significantly more likely to indicate that the WBG’s greatest weakness is not enough public disclosure of its work compared to respondents from other stakeholder groups. o Consultants on WBG-supported projects/PMUs were significantly more likely to indicate that the WBG’s greatest weakness is imposing technocratic solutions without regard to political realities compared to respondents from other stakeholder groups. o Respondents from bilateral/multilateral agencies were significantly more likely to indicate that the WBG’s greatest weakness is being too influenced by developed countries compared to respondents from other stakeholder groups. o Respondents from trade unions were significantly more likely to indicate that the WBG’s greatest weakness is its staff being too inaccessible compared to respondents from other stakeholder groups.  Respondents who collaborate with the WBG were significantly more likely to indicate that the WBG’s greatest weakness is being too slow and bureaucratic in its operational policies and procedures and imposing technocratic solutions without regard to political realities compared to respondents who do not collaborate with the WBG, who were significantly more likely to indicate that the WBG’s greatest weakness is not exploring alternative policy options. 26 The World Bank Group Turkey Country Opinion Survey 2014 VI. Sectors: Importance and Effectiveness Importance of Specific Areas 27 The World Bank Group Turkey Country Opinion Survey 2014 VI. Sectors: Importance and Effectiveness (continued) Importance of Specific Areas (continued)  There were statistically significant stakeholder group differences among nineteen of these twenty-seven areas of development. Respondents from bilateral/multilateral agencies and the media tended to give the highest importance ratings across these areas whereas respondents from trade unions and other organizations tended to give significantly lower importance ratings. Ratings across all areas by stakeholder groups can be found in the Appendix B (see page 73). Those areas with significant stakeholder group differences were:  “Anti-corruption�;  “Transport�;  “Competitiveness�;  “Law and justice�;  “Environmental sustainability�;  “Communicable/non-communicable diseases�;  “Poverty reduction�;  “Gender equity�;  “Water and sanitation�;  “Economic growth�;  “Energy�;  “Disaster management�;  “Public sector governance/reform�;  “Financial markets and savings�;  “Income inequality�;  “Health�;  “Social protection�;  “Climate change�; and  “Agricultural development�.  Respondents who collaborate with the WBG gave significantly higher importance ratings for “Transport�, “Water and sanitation�, and “Climate change� compared to respondents who do not collaborate with the WBG. Ratings across all areas by collaboration can be found in the Appendix D (see page 106). 28 The World Bank Group Turkey Country Opinion Survey 2014 VI. Sectors: Importance and Effectiveness (continued) Importance of Specific Areas (continued)  Respondents in this year’s country survey gave significantly higher importance ratings across all areas that could be compared to respondents from the FY ’11 country survey. It should be noted; however, that in the FY ’11 survey, these questions were asked with a slightly different instruction (“When thinking about some important challenges that Turkey might face in the future, on a scale of 1-10, 1 meaning not useful at all, 10 meaning very useful, how useful will it be for the World Bank to work with Turkey in…�). 29 The World Bank Group Turkey Country Opinion Survey 2014 VI. Sectors: Importance and Effectiveness (continued) Effectiveness of Specific Areas 30 The World Bank Group Turkey Country Opinion Survey 2014 VI. Sectors: Importance and Effectiveness (continued) Effectiveness of Specific Areas (continued)  Please note the complete breakdown of respondents’ effectiveness ratings for the WBG’s work in these development areas can be found in the Appendix. In addition to the aggregate mean ratings for each area, respondents who indicated that they “Don’t Know� are reported in Appendix A (see page 58), suggesting that primarily informed stakeholders responded to these questions. A complete breakdown by stakeholder groups can be found in Appendix B (see page 73), by geographic locations in Appendix C (see page 92), by WBG-collaborators in Appendix D (see page 106), and by respondents’ specializations/sectors in Appendix E (see page 123).  There were statistically significant stakeholder group differences among twelve of these twenty-three areas of development. For the most part, respondents from private sector organizations and NGOs/private foundations tended to give the highest ratings for the WBG’s effectiveness across these areas whereas respondents from trade unions and academia tended to give significantly lower effectiveness ratings. Those areas with significant stakeholder group differences were:  “Transport�;  “Environmental sustainability�;  “Poverty reduction�;  “Gender equity�;  “Water and sanitation�;  “Energy�;  “Job creation/employment�;  “Income inequality�;  “Health�;  “Rural and regional development�;  “Social protection�; and  “Climate change�.  Respondents who collaborate with the WBG gave significantly higher ratings for the WBG’s effectiveness at “Gender equity�, “Water and sanitation�, and “Climate change� compared to respondents who do not collaborate. In contrast, respondents who do not collaborate with the WBG gave significantly higher ratings for the WBG’s effectiveness at:  “Foreign direct investment�;  “Economic growth�;  “Public sector governance/reform�;  “Job creation/employment�;  “Income inequality�; and  “Rural and regional development�. 31 The World Bank Group Turkey Country Opinion Survey 2014 VI. Sectors: Importance and Effectiveness (continued) Effectiveness of Specific Areas (continued)  Respondents in this year’s country survey gave significantly higher ratings for the WBG’s effectiveness across nearly all areas that could be compared to respondents from the FY ’11 country survey. Statistically significant differences are noted in the chart. 32 The World Bank Group Turkey Country Opinion Survey 2014 VI. Sectors: Importance and Effectiveness (continued) Drivers of Effectiveness To determine the key drivers of respondents’ ratings of the World Bank Group’s overall effectiveness and ratings of its ability to help achieve development results in Turkey, bivariate correlational analyses were conducted using respondents’ ratings of the twenty-three specific areas of effectiveness. Correlational analyses, however, are not able to tell us exactly what is causing respondents’ ratings of the WBG’s overall effectiveness or ratings of its ability to help achieve development results. Rather, these analyses tell us that as ratings of effectiveness in one area increase, respondents’ ratings of the WBG’s overall effectiveness increase, or as ratings of effectiveness in one area increase, ratings of the WBG’s ability to help achieve development results increase. Thus, it can be inferred that respondents’ perceptions of effectiveness in one specific area are related to, or drive, respondents’ perceptions of the WBG’s overall effectiveness or perceptions of the WBG’s ability to help achieve development results.  Overall Effectiveness: Those specific areas with the highest Pearson Product-Moment correlations were determined to be the most closely related to perceptions of the WBG’s overall effectiveness, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the WBG’s overall effectiveness in Turkey. The areas determined to be key drivers from these analyses were:  The WBG’s effectiveness at foreign direct investment; and  The WBG’s effectiveness at health.  Achieving Development Results: Those specific areas with the highest Pearson Product- Moment correlations were determined to be the most closely related to perceptions of the WBG’s ability to help achieve development results in Turkey, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the WBG’s ability to help achieve development results. The areas determined to be key drivers from these analyses were:  The WBG’s effectiveness at competitiveness;  The WBG’s effectiveness at environmental sustainability;  The WBG’s effectiveness at transport; and  The WBG’s effectiveness at regulatory framework for private sector development. 33 The World Bank Group Turkey Country Opinion Survey 2014 VII. How the World Bank Group Operates The World Bank Group’s Work in Turkey  Respondents in this year’s country survey had significantly higher levels of agreement that the WBG currently plays a relevant role in development in Turkey and that the WBG is aligned with their development priorities compared to respondents from the FY ’11 country survey (5.1 and 5.5, respectively).  Respondents from bilateral/multilateral agencies and private sector had the highest levels of agreement that the WBG currently plays a relevant role in development in Turkey and that the WBG is aligned with their development priorities whereas respondents from the media and trade unions had significantly lower levels of agreement. Respondents from bilateral/multilateral agencies and private sector also had the highest levels of agreement that the WBG supports programs and strategies that are realistic for Turkey whereas respondents from trade unions had significantly lower levels of agreement.  Respondents from Outside Ankara had significantly higher levels of agreement that the WBG currently plays a relevant role in development in Turkey compared to respondents from Ankara.  Respondents who collaborate with the WBG had significantly higher levels of agreement that the WBG currently plays a relevant role in development in Turkey, that the WBG is aligned with their development priorities, and that the WBG supports programs and strategies that are realistic for Turkey compared to respondents who do not collaborate with the WBG. 34 The World Bank Group Turkey Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) Overall Perceptions  There were significant stakeholder group differences in their levels of agreement that the WBG’s “Safeguard Policy� requirements and conditions on its lending are reasonable, that the WBG takes decisions quickly, that working with the WBG increases institutional capacity, that the WBG ensures consistency and continuity through staff changes, and that, where country systems are adequate, the WBG makes appropriate use of them. For the most part, respondents from bilateral/multilateral agencies tended to have the highest levels of agreement across these areas whereas consultants on WBG-supported projects/PMUs and respondents from trade unions and academia tended to have significantly lower levels of agreement.  Respondents who collaborate with the WBG had significantly higher levels of agreement that the WBG effectively monitors and evaluates the projects it supports compared to respondents who do not collaborate with the WBG, who had significantly higher levels of agreement that the WBG takes decisions quickly. 35 The World Bank Group Turkey Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) The World Bank Group as an Effective Development Partner  There were significant stakeholder group differences in their ratings of the WBG’s responsiveness, flexibility (in terms of changing country circumstances), being inclusive, staff accessibility, straightforwardness and honesty, ease of access to the WBG people making decisions important to their work, and collaboration with other donors. For the most part, consultants on WBG-supported projects/PMUs and respondents from private sector organizations tended to have the highest ratings across these areas whereas and respondents from trade unions tended to have significantly lower ratings.  Respondents from Outside Ankara gave significantly higher ratings for the WBG’s staff accessibility and being a long-term partner compared to respondents from Ankara. 36 The World Bank Group Turkey Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) The World Bank Group as an Effective Development Partner (continued)  Respondents who indicated that they collaborated with the World Bank Group gave higher ratings across most of these aspects of the WBG being an effective development partner compared to respondents who indicated that they did not collaborate. Those differences that reached statistical significance are noted in the chart. 37 The World Bank Group Turkey Country Opinion Survey 2014 VIII. World Bank Group Knowledge and Instruments Frequency of Consulting World Bank Group Knowledge Work and Activities  Employees of ministries and respondents from private sector organizations and trade unions indicated the most frequent usage of WBG knowledge work and activities whereas consultants on WBG-supported projects and respondents from other organizations indicated significantly less frequent usage. 38 The World Bank Group Turkey Country Opinion Survey 2014 VIII. World Bank Group Knowledge and Instruments (continued) Meeting Turkey’s Knowledge Needs (Indicator Question)  Respondents from private sector organizations had the highest levels of agreement that the World Bank Group meets Turkey’s needs for knowledge services whereas consultants on WBG-supported projects/PMUs had significantly lower levels of agreement.  Respondents across geographic locations, as well as those who collaborate with the WBG and those who do not, had statistically similar levels of agreement that the World Bank Group meets Turkey’s needs for knowledge services. 39 The World Bank Group Turkey Country Opinion Survey 2014 VIII. World Bank Group Knowledge and Instruments (continued) Qualities of the WBG’s Knowledge Work and Activities  There were statistically significant stakeholder group differences among all but two of these aspects of the WBG’s knowledge work and activities (“Are timely� and “Are accessible� were the only two non-significant aspects). For the most part, respondents from private sector organizations and bilateral/multilateral agencies tended to give the highest ratings across these areas whereas respondents from academia and other organizations tended to give significantly lower effectiveness ratings. 40 The World Bank Group Turkey Country Opinion Survey 2014 VIII. World Bank Group Knowledge and Instruments (continued) Contribution of the WBG’s Knowledge Work and Activities (Indicator Question)  Respondents from NGOs/private foundations and private sector organizations had the highest ratings regarding the significance of the contribution of the WBG’s knowledge work and activities whereas respondents from trade unions and other organizations had significantly lower ratings.  Respondents across geographic locations, as well as those who collaborate with the WBG and those who do not, had statistically similar ratings regarding the significance of the contribution of the WBG’s knowledge work. 41 The World Bank Group Turkey Country Opinion Survey 2014 VIII. World Bank Group Knowledge and Instruments (continued) Technical Quality of the WBG’s Knowledge Work and Activities (Indicator Question)  Respondents across all stakeholder groups and geographic locations, as well as those who collaborate with the WBG and those who do not, had statistically similar ratings regarding the technical quality of the WBG’s knowledge work. 42 The World Bank Group Turkey Country Opinion Survey 2014 VIII. World Bank Group Knowledge and Instruments (continued) Most Effective Instruments  There were some interesting stakeholder group differences in what they considered the most effective WBG instruments in reducing poverty in Turkey. o Consultants on WBG projects/PMUs, employees of ministries, and respondents from NGOs/private foundations and media were significantly more likely to indicate the WBG’s investment lending compared to respondents from other stakeholder groups. o Respondents from private sector were significantly more likely to indicate the WBG’s technical assistance compared to respondents from other stakeholder groups. o Respondents from bilateral/multilateral agencies, private sector, NGOs/private foundations, academia, and other organizations were significantly more likely to say the WBG’s capacity development compared to respondents from other stakeholder groups. o Respondents from the financial sector/private banks and trade unions were significantly more likely to indicate that the WBG’s policy based lending/budget support to the Government was most effective compared to respondents from other stakeholder groups. o Respondents from trade unions were significantly more likely to indicate the WBG’s Trust Fund management compared to respondents from other stakeholder groups.  Respondents who collaborate with the WBG were significantly more likely to indicate that the WBG’s policy based lending/budget support and Trust Fund management were most effective compared to respondents who do not collaborate with the WBG. 43 The World Bank Group Turkey Country Opinion Survey 2014 VIII. World Bank Group Knowledge and Instruments (continued) Meeting Turkey’s Needs for Financial Instruments (Indicator Question)  Respondents from private sector organizations and bilateral/multilateral agencies had the highest levels of agreement that the World Bank Group’s financial instruments meet the needs of Turkey whereas consultants on WBG-supported projects/PMUs and respondents from trade unions had significantly lower levels of agreement.  Respondents across all geographic locations, as well as those who collaborate with the WBG and those who do not, had statistically similar levels of agreement that the World Bank Group’s financial instruments meet the needs of Turkey. 44 The World Bank Group Turkey Country Opinion Survey 2014 IX. The Future Role of the World Bank Group in Turkey Making the World Bank Group of Greater Value 45 The World Bank Group Turkey Country Opinion Survey 2014 IX. The Future Role of the World Bank Group in Turkey (continued) Making the World Bank Group of Greater Value (continued)  There were some interesting stakeholder group differences in what they indicated the WBG should do to make itself of greater value in Turkey. o Consultants on WBG-supported projects/PMUs were significantly more likely to indicate that the WBG should improve the competitiveness of its financing compared to markets and improve the quality of its experts as related to Turkey’s specific challenges compared to respondents from other stakeholder groups. o Respondents from bilateral/multilateral agencies and NGOs/private foundations were significantly more likely to indicate that the WBG should reach out more to groups outside of Government compared to respondents from other stakeholder groups. o Respondents from private sector organizations were significantly more likely to indicate that the WBG should increase the level of capacity development in Turkey compared to respondents from other stakeholder groups. o Respondents from private sector organizations, the financial sector/private banks, and trade unions were significantly more likely to indicate that the WBG should reduce the complexity of obtaining WBG financing compared to respondents from other stakeholder groups. o Respondents from the financial sector/private banks and trade unions were significantly more likely to indicate that the WBG should offer more innovative financial products compared to respondents from other stakeholder groups. o Respondents from academia and other organizations were significantly more likely to indicate that the WBG should provide more adequate data/knowledge/statistics/ figures on Turkey’s economy compared to respondents from other stakeholder groups.  Respondents who collaborate with the WBG were significantly more likely to indicate that the WBG should improve the competitiveness of its financing compared to markets, improve the quality of its experts as related to Turkey’s specific challenges, and reduce the complexity of obtaining WBG financing whereas respondents who do not collaborate with the WBG were significantly more likely to indicate that the WBG should provide more adequate data/knowledge/statistics/figures on Turkey’s economy and offer more innovative knowledge services 46 The World Bank Group Turkey Country Opinion Survey 2014 IX. The Future Role of the World Bank Group in Turkey (continued) Capacity Building  Consultants on WBG-supported projects/PMUs gave the highest ratings for the extent to which Turkey would benefit from WBG capacity building support to groups outside of government whereas respondents from other organizations gave significantly lower ratings.  Respondents from academia gave the highest ratings for the extent to which Turkey would benefit from WBG capacity building support to the public sector, related to implementation of specific development projects, whereas respondents from private sector organizations gave significantly lower ratings.  Respondents from academia and private sector organizations gave the highest ratings for the extent to which Turkey would benefit from WBG capacity building support to the public sector, related to changing institutions, whereas employees of ministries gave significantly lower ratings.  Respondents from academia gave the highest ratings for the extent to which Turkey would benefit from WBG capacity building support to the private sector whereas consultants on WBG-supported projects/PMUs gave significantly lower ratings. 47 The World Bank Group Turkey Country Opinion Survey 2014 IX. The Future Role of the World Bank Group in Turkey (continued) Local Presence in Turkey 48 The World Bank Group Turkey Country Opinion Survey 2014 IX. The Future Role of the World Bank Group in Turkey (continued) Focusing Services  Respondents from the financial sector/private banks and the media were significantly more likely to indicate that the WBG should offer more financial services in Turkey compared to respondents from other stakeholder groups.  Respondents from academia were significantly more likely to indicate that the WBG should offer more knowledge products compared to respondents from other stakeholder groups.  Consultants on WBG-supported projects/PMUs and respondents from private sector organizations were significantly more likely to indicate that the combination of services is appropriate compared to respondents from other stakeholder groups. 49 The World Bank Group Turkey Country Opinion Survey 2014 IX. The Future Role of the World Bank Group in Turkey (continued) Collaborating with Stakeholders in Turkey  Consultants on WBG-supported projects/PMUs indicated that the WBG should collaborate more with local government and CBOs. Respondents from private sector organizations and academia indicated that the WBG should collaborate more with academia. Respondents from the media indicated that the WBG should collaborate more with the media. Respondents from NGOs/private foundations indicated that the WBG should collaborate more with NGOs. Respondents from the financial sector/private banks and the media indicate that the WBG should collaborate more with the private sector. Respondents from trade unions indicated that the WBG should collaborate more with the Parliament. Respondents from private sector organizations indicated that the WBG should collaborate more with beneficiaries.  Respondents who collaborate with the WBG were significantly more likely to indicate that the WBG should collaborate more with the local government compared to respondents who do not collaborate with the WBG. 50 The World Bank Group Turkey Country Opinion Survey 2014 X. Communication and Openness Information Sources  Although the majority of respondents from most stakeholder groups indicated that they utilized the Internet for their economic and social development information, consultants on WBG-supported projects/PMUs were more likely to utilize local newspapers and respondents from the media were more likely to utilize local newspapers and local television. In addition, respondents from private sector organizations, NGOs/private foundations, and the financial sector/private banks were significantly more likely to utilize local newspapers than respondents from other stakeholder groups.  Respondents who collaborate with the WBG were significantly more likely to indicate that they utilized international newspapers for their economic and social development information compared to those who do not collaborate with the WBG, who were significantly more likely to utilize the Internet. 51 The World Bank Group Turkey Country Opinion Survey 2014 X. Communication and Openness (continued) Access to Information  Respondents from bilateral/multilateral agencies, trade unions, and academia were significantly more likely to be aware of the WBG’s access to information policy compared to respondents from other stakeholder groups.  Respondents from bilateral/multilateral agencies, trade unions, and the media were significantly more likely to have requested information from the WBG in the past year compared to respondents from other stakeholder groups.  Respondents who collaborate with the WBG were significantly more likely to have requested information compared to respondents who do not collaborate. 52 The World Bank Group Turkey Country Opinion Survey 2014 X. Communication and Openness (continued) Access to Information (continued)  Respondents from NGOs/private foundations had the highest levels of agreement that they utilize the WBG’s data more often than they did a few years ago whereas respondents from private sector organizations and the financial sector/private banks had significantly lower levels of agreement.  Respondents who collaborate with the WBG had significantly higher levels of agreement that they utilize the WBG’s data more often than they did a few years ago compared to respondents who do not collaborate with the WBG. Internet Access  Respondents in this year’s country survey had statistically similar rates of Internet access as respondents from the FY ’11 country survey (99%).  Two respondents from the media indicated that they did not have access to the Internet, significantly less Internet access than any other stakeholder group. 53 The World Bank Group Turkey Country Opinion Survey 2014 X. Communication and Openness (continued) Website Usage  Respondents in this year’s country survey had statistically similar rates of usage for the WBG’s website as respondents from the FY ’11 country survey (83%).  The majority of respondents across most stakeholder groups indicated that they had used the WBG’s website, except for respondents from other organizations who indicated significantly lower rates of usage than respondents from other stakeholder groups. 54 The World Bank Group Turkey Country Opinion Survey 2014 X. Communication and Openness (continued) Website/Social Media Evaluation  Respondents in this year’s country survey had significantly lower levels of agreement that they find the WBG’s website easy to navigate compared to respondents from the FY ’11 country survey (6.9).  Respondents from NGOs/private foundations had the highest levels of agreement that they find the WBG’s website easy to navigate whereas respondents from the financial sector/private banks had significantly lower levels of agreement. Consultants on WBG- supported projects/PMUs had the highest levels of agreement that they find the information on the WBG’s website useful whereas respondents from the financial sector/private banks, the media, trade unions, and other organizations had significantly lower levels of agreement. Respondents from NGOs/private foundations had the highest levels of agreement that the WBG’s social media channels are valuable information sources whereas respondents from academia had significantly lower levels of agreement.  Respondents who collaborate with the WBG had significantly higher levels of agreement that they find the information on the WBG’s website useful and that the WBG’s social media channels are valuable information sources compared to respondents who do not collaborate with the WBG. 55 The World Bank Group Turkey Country Opinion Survey 2014 X. Communication and Openness (continued) Information Sharing  Respondents in this year’s country survey had statistically similar levels of agreement that when they need information from the WBG they know how to find it and that the WBG is responsive to their information requests compared to respondents from the FY ’11 country survey (6.6 and 7.1, respectively).  Consultants on WBG-supported projects/PMUs and respondents from private sector organizations had the highest levels of agreement that when they need information from the WBG they know how to find it whereas respondents from bilateral/multilateral agencies, trade unions, and academia had significantly lower levels of agreement. Consultants on WBG-supported projects/PMUs and respondents from private sector organizations and NGOs/private foundations had the highest levels of agreement that the WBG is responsive to their information requests whereas respondents from bilateral/multilateral agencies and academia had significantly lower levels of agreement.  Respondents who collaborate with the WBG had significantly higher levels of agreement that when they need information from the WBG they know how to find it and that the WBG is responsive to their information requests compared to respondents who do not collaborate with the WBG. 56 The World Bank Group Turkey Country Opinion Survey 2014 XI. Appendices A. Responses to All Questions across All Respondents ..................... 58 B. Responses to All Questions by Stakeholder Groups ..................... 73 C. Responses to All Questions across Geographic Locations............. 92 D. Responses to All Questions among WBG Collaborators and Non-Collaborators ............................................................... 106 E. Responses to Questions across Country Surveys ........................ 120 F. Responses to Key Questions by Respondents’ Specializations/Sectors ............................................................... 123 G. Indicator Questions as a Function of Exposure to the WBG ....... 137 H. Indicator Questions as a Function of Stakeholder Groups .......... 138 I. World Bank Group Country Survey 2014 Turkey Questionnaire ....................................................... 139 TURKEY 57 The World Bank Group Turkey Country Opinion Survey 2014 Appendix A: Responses to All Questions across All Respondents (N=278) All rating scale questions are presented with the total number of respondents that provided a rating (N), the number of respondents who indicated that they “Don’t know� (DK), the mean rating across all respondents (Mean), and the standard deviation of this mean (SD). Indicator questions are noted with an asterisk (*). A. General Issues Facing Turkey Percentage of Respondents 1. In general would you say that Turkey is headed in...? (N=265) The right direction 40.8% The wrong direction 30.9% Not sure 28.3% 2. Listed below are a number of development priorities in Turkey. Please identify which of the following you consider the most important Percentage of Respondents development priorities in Turkey. (Choose no more than THREE) (Responses Combined; N=275) Education quality 55.3% Law and justice 29.1% Job creation/employment 26.5% Anti-corruption 17.5% Competitiveness 17.1% Energy 16.7% Public sector governance/reform 16.4% Economic growth 16.4% Income inequality 16.0% Rural and regional development 15.6% Environmental sustainability 7.6% Urban development and planning 6.9% Gender equity 6.2% Financial markets and savings 5.5% Poverty reduction 5.5% Agricultural development 5.5% Trade and exports 5.5% Regulatory framework for private sector development 5.5% Social protection 5.1% Foreign direct investment 4.7% Health 4.7% Transport 2.2% Climate change 1.5% Disaster management 0.7% Migration 0.7% Water and sanitation 0.0% Communicable/non-communicable diseases 0.0% 58 The World Bank Group Turkey Country Opinion Survey 2014 A. General Issues Facing Turkey (continued) 3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Turkey? Percentage of Respondents (Choose no more than THREE) (Responses Combined; N=274) Job creation/employment 47.4% Income inequality 44.9% Economic growth 42.0% Rural and regional development 38.0% Education quality 35.4% Social protection 13.9% Agricultural development 12.0% Anti-corruption 11.3% Migration 6.6% Competitiveness 5.1% Gender equity 4.4% Law and justice 4.4% Energy 4.0% Regulatory framework for private sector development 3.6% Public sector governance/reform 3.3% Trade and exports 2.6% Urban development and planning 2.2% Foreign direct investment 2.2% Health 2.2% Water and sanitation 0.7% Financial markets and savings 0.7% Environmental sustainability 0.4% Disaster management 0.4% Climate change 0.0% Transport 0.0% Communicable/non-communicable diseases 0.0% 59 The World Bank Group Turkey Country Opinion Survey 2014 A. General Issues Facing Turkey (continued) 4. Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth Percentage of Respondents in Turkey? (Choose no more than THREE) (Responses Combined; N=275) Education quality 37.8% Trade and exports 31.6% Job creation/employment 28.7% Energy 28.4% Competitiveness 27.6% Rural and regional development 25.5% Financial markets and savings 22.5% Regulatory framework for private sector development 14.5% Foreign direct investment 10.9% Agricultural development 10.2% Public sector governance/reform 9.5% Anti-corruption 8.7% Law and justice 6.9% Gender equity 5.5% Income inequality 4.7% Migration 3.3% Environmental sustainability 2.9% Urban development and planning 2.5% Social protection 2.2% Transport 1.8% Disaster management 1.5% Climate change 0.0% Water and sanitation 0.0% Communicable/non-communicable diseases 0.0% Health 0.0% 60 The World Bank Group Turkey Country Opinion Survey 2014 A. General Issues Facing Turkey (continued) 5. When thinking about the idea of 'shared prosperity' in your country, which of the following TWO best illustrate how this would be achieved Percentage of Respondents in Turkey? (Choose no more than TWO) (Responses Combined; N=266) Education and training that better ensure job opportunity 42.5% Consistent economic growth 34.2% Better employment opportunities for young people 19.2% A growing middle class 14.7% More reliable social safety net 13.5% Greater voice and participation for citizens to help ensure greater accountability 10.9% Better entrepreneurial opportunities 10.9% Greater equity of fiscal policy 10.9% Better opportunity for the poor who live in rural areas 10.5% Better employment opportunities for women 10.2% Greater access to micro-finance for the poor 6.4% Greater access to health and nutrition for citizens 5.3% Other 2.3% Better quality public services 1.9% Better opportunity for the poor who live in urban areas 0.8% B. Overall Attitudes toward the World Bank Group Familiarity N DK Mean SD 1. How familiar are you with the work of the World Bank Group in Turkey? 275 0 6.67 2.50 (1-Not familiar at all, 10-Extremely familiar) Overall Effectiveness N DK Mean SD 2. Overall, please rate your impression of the World Bank Group's 259 14 6.86 2.07 effectiveness in Turkey.* (1-Not effective at all, 10-Very effective) Staff Preparedness N DK Mean SD 3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Turkey solve its most 240 34 6.48 2.17 complicated development challenges?* (1-To no degree at all, 10-To a very significant degree) 61 The World Bank Group Turkey Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) 4. When thinking about how the World Bank Group can have the most impact on development results in Turkey, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and Percentage of Respondents knowledge services) in Turkey? (Choose no more than THREE) (Responses Combined; N=275) Education quality 45.5% Job creation/employment 28.7% Economic growth 28.0% Rural and regional development 25.8% Competitiveness 18.9% Energy 16.7% Poverty reduction 14.9% Income inequality 14.2% Agricultural development 13.1% Transport 11.6% Trade and exports 10.9% Gender equity 8.0% Law and justice 6.5% Urban development and planning 6.2% Public sector governance/reform 5.1% Financial markets and savings 5.1% Anti-corruption 5.1% Environmental sustainability 4.7% Regulatory framework for private sector development 4.7% Social protection 4.0% Foreign direct investment 3.3% Health 3.3% Disaster management 2.2% Migration 1.5% Climate change 1.1% Water and sanitation 0.4% Communicable/non-communicable diseases 0.0% 5. When thinking about the World Bank Group’s role, which Percentage of Respondents (N=245) nd activity do you believe is of greatest VALUE and which activity Greatest 2 Greatest is of second greatest value in Turkey? Value Value Combined Capacity development 19.2% 28.5% 47.7% Policy advice, studies, analyses 27.3% 15.7% 43.1% Financial resources 27.8% 14.5% 42.2% Technical assistance 14.7% 17.9% 32.6% Mobilizing third party financial resources 1.2% 10.2% 11.4% Convening/facilitating 5.3% 1.7% 7.0% Donor coordination 0.4% 4.3% 4.7% Data 2.0% 2.6% 4.6% Linkage to non-Bank expertise 0.4% 3.8% 4.2% Other 0.8% 0.4% 1.2% 62 The World Bank Group Turkey Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) How effectively to the World Bank Groups’ activities below support Effectiveness Turkey’s efforts to achieve development results? (1-Not effective at all, 10-Very effective) N DK Mean SD 6. Convening/Facilitating 161 98 5.70 2.11 7. Data 203 56 6.93 1.72 8. Policy advice, studies, analyses 221 39 7.27 1.71 9. Financial resources 239 27 7.12 1.82 10. Technical assistance 222 39 7.13 1.81 11. Mobilizing third party financial resources 193 63 6.51 2.16 12. Donor coordination 159 94 6.12 2.40 13. Linkage to non-Bank expertise 144 111 6.04 2.72 The World Bank Group can provide capacity building support in a number Degree of ways in Turkey. To what degree would Turkey benefit, if capacity building were to support…? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 14. Groups outside of government (e.g., civil society, media) to help them 247 22 7.15 2.13 more effectively engage and participate in development efforts 15. The public sector, related to implementation of specific development 253 11 7.43 1.83 projects on the ground 16. The public sector, related to changing institutions (organizations or 243 22 6.65 2.40 sociopolitical conditions) 17. The private sector, related to institutional and policy change 245 19 7.22 1.97 18. Which of the following do you identify as the World Bank Group’s greatest Percentage of Respondents WEAKNESSES in its work in Turkey? (Choose no more than TWO) (Responses Combined; N=274) Too slow and bureaucratic in its operational policies and procedures 27.0% Not enough public disclosure of its work 23.4% Too influenced by developed countries 16.8% Not adequately sensitive to political/social realities in Turkey 15.0% Not collaborating enough with non-state actors 12.8% Not exploring alternative policy options 11.7% Imposing technocratic solutions without regard to political realities 11.7% Not client focused 10.9% Not willing to honestly criticize policies and reform efforts in the country 10.2% Staff too inaccessible 9.5% Not aligned with country priorities 7.7% Don’t know 7.7% Other 5.5% Arrogant in its approach 3.3% The credibility of its knowledge/data 1.8% Not aligned with other donors’ work 1.1% 63 The World Bank Group Turkey Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) 19. Which of the World Bank Group’s instruments do you believe are the MOST effective in promoting economic development in Turkey? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=270) Investment lending 38.1% Technical assistance 33.0% Capacity development 29.6% Policy based lending/budget support to the Government 26.3% Knowledge products/services 18.9% Trust Fund management 10.7% Other 5.9% Don’t know 4.8% South-South knowledge exchange 1.5% 20. In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank Group collaborate with more in your country to ensure better development Percentage of Respondents results there? (Choose no more than TWO) (Responses Combined; N=272) Academia/Think Tanks/Research Institutes 40.8% Private Sector 34.9% NGOs 21.0% Community-Based Organizations 19.1% Local Government 18.0% Parliament 14.7% Beneficiaries 12.5% Media 10.3% Other 4.0% Donor Community 2.2% Foundations 0.4% Don’t know 0.4% Faith-Based Organizations 0.0% To what extent do you agree with the following statements about the Level of Agreement World Bank Group’s work in Turkey? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 21. Overall the World Bank Group currently plays a relevant role in 252 21 5.90 2.26 development in Turkey* 22. The World Bank Group’s work is aligned with what I consider the 250 18 6.56 2.22 development priorities for Turkey* 23. The World Bank Group supports programs and strategies that are 234 35 6.47 2.24 realistic for Turkey 24. The World Bank Group treats clients and stakeholders in Turkey with 228 40 7.36 2.22 respect 64 The World Bank Group Turkey Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner Degree in Turkey, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 25. Responsiveness* 233 32 6.49 1.95 26. Flexibility (in terms of the World Bank Group’s products and services) * 218 46 6.10 1.95 27. Flexibility (in terms of changing country circumstances)* 226 39 5.98 2.08 28. Being inclusive* 223 38 6.60 1.99 29. Openness (sharing data and other information)* 232 29 7.33 1.89 30. Staff accessibility* 227 38 7.00 2.30 31. Straightforwardness and honesty* 222 40 7.72 2.00 32. Ease of access to the people at the World Bank Group who are making 207 55 6.74 2.46 decisions important to my work 33. Collaboration with groups outside of the Government* 194 68 6.46 1.86 34. Collaboration with the Government* 203 60 7.58 1.74 35. Collaboration with other donors* 158 104 6.89 2.01 36. The speed in which it gets things accomplished on the ground* 201 59 6.32 1.93 37. Being a long-term partner 203 62 7.89 2.00 38. To be a more effective development partner in Turkey, do you believe that Percentage of Respondents the World Bank Group should have…? (N=267) More local presence 68.2% The current level of local presence is adequate 20.6% Less local presence .4% Don't know 10.9% 65 The World Bank Group Turkey Country Opinion Survey 2014 C. World Bank Group Effectiveness and Results 1. In your opinion, how IMPORTANT is it for the World Bank Group to be Importance involved in the following areas of development in Turkey? (1-Not important at all, 10-Very important) N DK Mean SD 1. Anti-corruption 223 43 7.41 2.33 2. Migration 222 41 7.17 2.24 3. Transport 236 27 6.69 2.23 4. Competitiveness 217 45 7.89 2.01 5. Law and justice 205 61 7.59 2.33 6. Urban development and planning 219 46 8.11 1.78 7. Environmental sustainability 245 21 8.24 1.67 8. Regulatory framework for private sector development 221 43 7.66 1.87 9. Communicable/non-communicable diseases 192 70 6.02 2.11 10. Poverty reduction 236 25 7.99 1.70 11. Gender equity 217 45 7.42 2.45 12. Foreign direct investment 197 57 7.27 2.34 13. Water and sanitation 210 52 6.69 2.02 14. Trade and exports 228 33 7.67 2.12 15. Economic growth 236 28 8.14 1.82 16. Energy 245 20 7.90 1.88 17. Disaster management 229 30 7.42 1.68 18. Public sector governance/reform 227 36 7.87 2.05 19. Job creation/employment 237 29 8.30 1.64 20. Financial markets and savings 238 24 7.49 2.11 21. Income inequality 215 50 7.82 1.94 22. Health 204 58 7.28 2.03 23. Rural and regional development 229 23 7.71 1.90 24. Education quality 231 33 8.02 2.02 25. Social protection 204 58 7.00 2.30 26. Climate change 229 32 7.07 2.44 27. Agricultural development 241 21 7.67 1.88 66 The World Bank Group Turkey Country Opinion Survey 2014 C. World Bank Group Effectiveness and Results (continued) 2. How EFFECTIVE do you believe the World Bank Group is in terms of Effectiveness the work it does in the following areas of development in Turkey? (1-Not effective at all, 10-Very effective) N DK Mean SD 1. Migration 98 167 4.68 2.07 2. Transport 120 138 5.50 2.67 3. Competitiveness 133 127 6.94 1.92 4. Urban development and planning 116 142 6.32 1.97 5. Environmental sustainability 153 107 6.92 1.99 6. Regulatory framework for private sector development 145 114 6.29 2.19 7. Poverty reduction 153 107 5.65 2.12 8. Gender equity 135 125 5.31 2.79 9. Foreign direct investment 136 123 6.48 2.11 10. Water and sanitation 128 131 5.63 2.46 11. Trade and exports 143 116 6.71 1.84 12. Economic growth 184 78 6.93 2.02 13. Energy 181 79 6.72 2.29 14. Disaster management 129 132 6.94 2.28 15. Public sector governance/reform 154 106 6.45 1.79 16. Job creation/employment 171 90 6.27 2.19 17. Financial markets and savings 148 105 6.80 1.99 18. Income inequality 151 111 5.46 2.60 19. Health 136 122 5.68 2.43 20. Rural and regional development 164 95 6.12 2.21 21. Education quality 150 112 5.44 2.46 22. Social protection 113 146 4.95 2.34 23. Climate change 148 113 5.72 2.50 Achieving Development Results N DK Mean SD 3. To what extent does the World Bank Group’s work help to achieve development results in Turkey?* 245 29 6.10 1.86 (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Turkey? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 4. The World Bank Group’s financial instruments (i.e., investment lending, 239 34 6.13 2.17 Development Policy Loan, Trust Funds, etc.) meet the needs of Turkey* 5. The World Bank Group meets Turkey’s needs for knowledge services 250 20 6.32 2.03 (e.g., research, analysis, data, technical assistance)* 67 The World Bank Group Turkey Country Opinion Survey 2014 D. The World Bank Group’s Knowledge Work and Activities (i.e., Analysis, Studies, Data, Reports, Conferences) 1. How frequently do you consult World Bank Group’s knowledge work Percentage of Respondents and activities in the work you do? (N=274) Weekly 8.0% Monthly 28.1% A few times a year 39.8% Rarely 20.4% Never 3.6% In Turkey, to what extent do you believe that the World Bank Group’s Degree knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 2. Are timely 214 50 7.04 1.55 3. Include appropriate level of stakeholder involvement during 222 42 6.70 2.05 preparation 4. Are relevant to Turkey's development priorities 230 29 6.75 1.99 5. Lead to practical solutions 222 36 5.87 1.91 6. Are accessible (well written and easy to understand) 238 26 7.24 1.98 7. Are source of relevant information on global good practices 239 29 7.44 2.03 8. Enhance your knowledge and/or skills 234 28 7.28 1.99 9. Are adequately disseminated 195 61 5.90 2.19 10. Are translated enough into local language 204 58 6.19 2.53 11. Are adaptable to Turkey’s specific development challenges and country 224 42 6.24 2.25 circumstances* Overall Evaluations N DK Mean SD 12. Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make to development results in 256 17 6.25 1.79 your country?* (1-Not significant at all, 10-Very significant) 13. Overall, how would you rate the technical quality of the World Bank Group’s knowledge work and activities?* 252 22 7.44 1.66 (1-Very low technical quality, 10-Very high technical quality) 68 The World Bank Group Turkey Country Opinion Survey 2014 E. Working with the World Bank Group Level of Agreement To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 1. The World Bank Group disburses funds promptly 198 70 6.37 1.96 2. The World Bank Group effectively monitors and evaluates the projects 222 46 7.63 1.51 and programs it supports 3. The World Bank Group’s approvals and reviews are done in a timely 205 65 6.58 2.13 fashion 4. The World Bank Group’s “Safeguard Policy� requirements are 153 113 6.43 2.08 reasonable 5. The World Bank Group’s conditions on its lending are reasonable 186 81 6.45 2.06 6. The World Bank Group takes decisions quickly in Turkey 191 77 6.72 2.01 7. Working with the World Bank Group increases Turkey’s institutional 226 44 7.25 1.84 capacity 8. The World Bank Group ensures consistency and continuity through staff 130 137 6.78 1.83 changes 9. Where country systems are adequate, the World Bank Group makes 156 112 6.51 2.11 appropriate use of them* 10. The World Bank Group provides effective implementation support 199 68 7.39 1.73 F. The Future Role of the World Bank Group in Turkey 1. Which of the following SHOULD the World Bank Group do to make itself of Percentage of Respondents greater value in Turkey? (Choose no more than TWO) (Responses Combined; N=274) Reach out more to groups outside of Government 38.3% Increase the level of capacity development in the country 29.6% Reduce the complexity of obtaining World Bank Group financing 24.1% Provide more adequate data/knowledge/statistics/figures on Turkey’s economy 22.6% Collaborate more effectively with Government clients (e.g., national, state, local) 16.1% Improve the quality of its experts as related to Turkey’s specific challenges 12.4% Offer more innovative financial products 10.6% Offer more innovative knowledge services 10.2% Improve the competitiveness of its financing compared to markets 8.4% Other 3.3% Increase availability of Fee-Based services 2.9% Ensure greater selectivity in its work 2.2% Work faster 2.2% 2. When considering the combination of services that the World Bank Group offers in Turkey, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer Percentage of Respondents more of in Turkey? (Select only ONE response) (N=261) Financial services 35.6% Knowledge products 30.3% The combination is appropriate for Turkey 13.4% Convening services 12.6% Don't know 6.1% None of the above 1.9% 69 The World Bank Group Turkey Country Opinion Survey 2014 G. Communication and Information Sharing 1. How do you get most of your information about economic and social Percentage of Respondents development issues in Turkey? (Choose no more than TWO) (Responses Combined; N=275) Internet 77.1% Local newspapers 44.0% Local television 18.2% International newspapers 10.2% Other 8.4% International television 6.9% Social media (e.g., Facebook, Twitter, YouTube, Flickr) 5.8% Periodicals 4.0% Local radio 1.8% Blogs 0.4% Mobile phones 0.4% Instant messaging 0.4% International radio 0.0% 2. Are you aware of the World Bank Group's Access to Information Policy under which the Bank will now disclose any information in its possession Percentage of Respondents that is not a list of exceptions? (N=270) Yes 27.0% No 73.0% 3. Have you requested information from the World Bank Group on its activities Percentage of Respondents in the past year? (N=264) Yes 16.7% No 83.3% Percentage of Respondents 4. Were you able to obtain this information? (N=32) Yes 96.9% No 3.1% Percentage of Respondents 5. Do you have access to the Internet? (N=251) Yes 99.2% No .8% Percentage of Respondents 6. Do you use/have used the World Bank Group website? (N=256) Yes 79.7% No 20.3% 70 The World Bank Group Turkey Country Opinion Survey 2014 G. Communication and Information Sharing (continued) Please rate how much you agree with the following statements. Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 7. I use/consult World Bank Group's data more often than I did a few 243 17 5.27 2.78 years ago 8. I find the World Bank Group's websites easy to navigate. 207 25 6.31 2.05 9. I find the information on the World Bank Group's websites useful. 211 23 7.36 1.71 10. The World Bank Group's social media channels are valuable sources of 124 133 5.56 2.75 information about the institution. 11. When I need information from the World Bank Group I know how to 241 19 6.78 2.68 find it. 12. The World Bank Group is responsive to my information requests and 186 69 6.78 2.82 inquiries. H. Background Information 1. Which of the following best describes your current position? Percentage of Respondents (Please mark only ONE response) (N=268) Employee of a Ministry, Ministerial Department, Implementation Agency 32.1% Academia/Research Institute/Think Tank 17.9% Financial Sector/Private Bank 7.5% Other 6.7% NGO 6.0% PMU 5.6% Multilateral Agency 5.6% Private Sector Organization 5.2% Bilateral Agency 3.7% Media 3.7% Trade Union 3.4% Independent Government Institution 1.1% Local Government Office or Staff .7% Consultant/Contractor working on World Bank Group supported project/program .4% Private Foundation .4% 71 The World Bank Group Turkey Country Opinion Survey 2014 H. Background Information (continued) 2. Please identify the primary specialization of your work. Percentage of Respondents (Please mark only ONE response) (N=258) Other 20.5% Financial markets/banking 15.1% Education 14.7% Private sector development/foreign direct investment 7.8% Public sector governance/public financial management/anti-corruption 7.0% Energy 5.4% Job creation/employment 5.0% Generalist 5.0% Natural resource management/environmental sustainability 4.7% Social protection 2.7% Water and sanitation 2.7% Agriculture/rural development/food security 2.3% Gender equity/equality of opportunity 2.3% Information and communications technology 1.9% Law and justice/regulatory framework 1.2% Transport .8% Urban development .8% 3. Currently, do you professionally collaborate/work with the World Bank Group Percentage of Respondents in your country? (N=275) Yes 43.3% No 56.7% 4. Which of the following agencies of the World Bank Group do you work with in Percentage of Respondents Turkey? (Select all that apply) (N=256) The World Bank (IBRD) 57.4% None 37.9% The International Finance Corporation (IFC) 16.0% The Multilateral Investment Guarantee Agency (MIGA) 3.1% 5. Which of the following describes most of your exposure to the World Bank Percentage of Respondents Group in Turkey? (Choose no more than TWO) (N=269) Collaborate as part of my professional duties 51.7% Use World Bank Group reports/data 42.4% Engage in World Bank Group related/sponsored events/activities 21.2% Observer (i.e., follow in media, discuss in informal conversations, etc.) 19.7% Use World Bank Group website for information, data, research, etc. 16.0% Percentage of Respondents 6. Which best represents your geographic location? (N=276) Ankara 73.6% Outside Ankara 26.4% 72 The World Bank Group Turkey Country Opinion Survey 2014 Appendix B: Responses to All Questions by Stakeholder Groups Employee of a Ministry N=86  Consultant on WBG project/PMU N=16  Bilateral/Multilateral Agency N=25  Private Sector N=14 Financial Sector/Private Bank N=20  NGO/Private Foundation N=17  Media N=10  Trade Union N=9  Academia N=48  Other N=23 A. General Issues Facing Turkey In general, how would you say that Turkey is headed in...?* Employee Consultant on Bilateral/ Financial NGO/ of a WBG-Supported Multilateral Private Sector/ Private Trade Percentage of Respondents Ministry Project/PMU Agency Sector Private Bank Foundation Media Union Academia Other The right direction 59.3% 25.0% 40.0% 21.4% 35.0% 47.1% 10.0% 50.0% 17.8% 47.6% The wrong direction 16.0% 37.5% 16.0% 21.4% 30.0% 47.1% 70.0% 37.5% 51.1% 28.6% Not sure 24.7% 37.5% 44.0% 57.1% 35.0% 5.9% 20.0% 12.5% 31.1% 23.8% *Significantly different between stakeholder groups 73 The World Bank Group Turkey Country Opinion Survey 2014 A. General Issues Facing Turkey (continued) Listed below are a number of development priorities in Turkey. Please identify which of the following you consider the most important development priorities in Turkey. (Choose no more than THREE) Employee Consultant on Bilateral/ Financial NGO/ Percentage of Respondents of a WBG-Supported Multilateral Private Sector/ Private Trade (Responses Combined) Ministry Project/PMU Agency Sector Private Bank Foundation Media Union Academia Other Social protection 1.2% 6.3% 16.0% 0.0% 0.0% 5.9% 20.0% 0.0% 6.3% 8.7% Transport 3.5% 0.0% 12.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Public sector governance/reform 14.1% 25.0% 24.0% 14.3% 10.0% 11.8% 0.0% 0.0% 16.7% 21.7% Gender equity 5.9% 0.0% 8.0% 7.1% 5.0% 23.5% 10.0% 0.0% 2.1% 8.7% Foreign direct investment* 2.4% 6.3% 8.0% 0.0% 0.0% 5.9% 0.0% 44.4% 0.0% 8.7% Water and sanitation 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Anti-corruption* 12.9% 12.5% 8.0% 57.1% 0.0% 23.5% 50.0% 11.1% 22.9% 4.3% Job creation/employment 28.2% 18.8% 24.0% 14.3% 30.0% 23.5% 10.0% 33.3% 35.4% 26.1% Rural and regional development* 17.6% 37.5% 24.0% 0.0% 45.0% 29.4% 10.0% 11.1% 0.0% 0.0% Financial markets and savings 10.6% 0.0% 0.0% 21.4% 5.0% 0.0% 0.0% 0.0% 4.2% 0.0% Urban development and planning 9.4% 0.0% 12.0% 14.3% 5.0% 5.9% 20.0% 0.0% 0.0% 0.0% Environmental sustainability* 7.1% 0.0% 24.0% 0.0% 0.0% 11.8% 0.0% 11.1% 4.2% 4.3% Income inequality* 16.5% 6.3% 4.0% 0.0% 0.0% 11.8% 20.0% 77.8% 16.7% 34.8% Health* 0.0% 0.0% 0.0% 14.3% 25.0% 0.0% 0.0% 0.0% 12.5% 0.0% Education quality* 58.8% 43.8% 36.0% 50.0% 75.0% 29.4% 30.0% 0.0% 70.8% 65.2% Poverty reduction* 4.7% 0.0% 0.0% 0.0% 0.0% 11.8% 0.0% 0.0% 8.3% 21.7% Energy* 30.6% 18.8% 24.0% 14.3% 5.0% 0.0% 30.0% 11.1% 4.2% 4.3% Climate change 1.2% 0.0% 8.0% 0.0% 0.0% 0.0% 0.0% 0.0% 2.1% 0.0% Agricultural development* 5.9% 12.5% 0.0% 0.0% 0.0% 23.5% 0.0% 0.0% 4.2% 8.7% Trade and exports 4.7% 18.8% 0.0% 7.1% 5.0% 0.0% 0.0% 11.1% 6.3% 8.7% Competitiveness* 16.5% 18.8% 24.0% 7.1% 60.0% 11.8% 20.0% 0.0% 6.3% 13.0% Economic growth* 14.1% 12.5% 24.0% 0.0% 10.0% 29.4% 20.0% 55.6% 18.8% 8.7% Law and justice 28.2% 56.3% 20.0% 14.3% 15.0% 35.3% 50.0% 33.3% 37.5% 21.7% Regulatory framework for private sector dev.* 5.9% 0.0% 0.0% 42.9% 5.0% 5.9% 0.0% 0.0% 0.0% 8.7% Communicable/non-communicable diseases 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Disaster management* 0.0% 0.0% 0.0% 14.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Migration* 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 8.7% *Significantly different between stakeholder groups 74 The World Bank Group Turkey Country Opinion Survey 2014 A. General Issues Facing Turkey (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Turkey? (Choose no more than THREE) Employee Consultant on Bilateral/ Financial NGO/ Percentage of Respondents of a WBG-Supported Multilateral Private Sector/ Private Trade (Responses Combined) Ministry Project/PMU Agency Sector Private Bank Foundation Media Union Academia Other Water and sanitation 0.0% 0.0% 4.0% 0.0% 0.0% 0.0% 10.0% 0.0% 0.0% 0.0% Income inequality* 29.4% 62.5% 56.0% 71.4% 55.0% 29.4% 40.0% 87.5% 43.8% 69.6% Economic growth* 58.8% 25.0% 44.0% 28.6% 60.0% 41.2% 40.0% 62.5% 22.9% 26.1% Climate change 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Gender equity 1.2% 6.3% 0.0% 7.1% 0.0% 5.9% 0.0% 0.0% 10.4% 13.0% Rural and regional development 44.7% 31.3% 28.0% 7.1% 50.0% 58.8% 40.0% 37.5% 31.3% 21.7% Urban development and planning 0.0% 6.3% 0.0% 0.0% 0.0% 5.9% 10.0% 0.0% 0.0% 4.3% Regulatory framework for private sector 5.9% 0.0% 0.0% 0.0% 10.0% 11.8% 0.0% 0.0% 0.0% 4.3% development Social protection 9.4% 18.8% 32.0% 21.4% 5.0% 5.9% 10.0% 25.0% 14.6% 13.0% Law and justice 7.1% 6.3% 0.0% 7.1% 5.0% 0.0% 0.0% 0.0% 4.2% 4.3% Transport 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Competitiveness* 4.7% 0.0% 20.0% 0.0% 5.0% 0.0% 10.0% 12.5% 0.0% 4.3% Communicable/non-communicable diseases 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Migration 8.2% 0.0% 16.0% 0.0% 0.0% 0.0% 10.0% 0.0% 12.5% 0.0% Anti-corruption 12.9% 12.5% 24.0% 0.0% 0.0% 0.0% 20.0% 0.0% 12.5% 17.4% Foreign direct investment* 1.2% 25.0% 4.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Education quality* 47.1% 6.3% 28.0% 14.3% 35.0% 17.6% 0.0% 0.0% 62.5% 30.4% Energy 3.5% 0.0% 0.0% 0.0% 0.0% 11.8% 10.0% 0.0% 2.1% 0.0% Public sector governance/reform 4.7% 0.0% 0.0% 0.0% 0.0% 17.6% 0.0% 0.0% 2.1% 4.3% Environmental sustainability 0.0% 0.0% 0.0% 0.0% 0.0% 5.9% 0.0% 0.0% 0.0% 0.0% Disaster management 1.2% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Health 1.2% 0.0% 0.0% 0.0% 0.0% 5.9% 0.0% 0.0% 6.3% 4.3% Agricultural development* 8.2% 6.3% 16.0% 50.0% 10.0% 23.5% 0.0% 0.0% 4.2% 17.4% Job creation/employment* 38.8% 87.5% 28.0% 85.7% 60.0% 52.9% 80.0% 62.5% 31.3% 47.8% Financial markets and savings 1.2% 0.0% 0.0% 0.0% 0.0% 5.9% 0.0% 0.0% 0.0% 0.0% Trade and exports 4.7% 0.0% 0.0% 7.1% 5.0% 0.0% 0.0% 0.0% 2.1% 0.0% *Significantly different between stakeholder groups 75 The World Bank Group Turkey Country Opinion Survey 2014 A. General Issues Facing Turkey (continued) Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Turkey? (Choose no more than THREE) Employee Consultant on Bilateral/ Financial NGO/ Percentage of Respondents of a WBG-Supported Multilateral Private Sector/ Private Trade (Responses Combined) Ministry Project/PMU Agency Sector Private Bank Foundation Media Union Academia Other Energy* 33.3% 31.3% 8.0% 57.1% 20.0% 17.6% 60.0% 12.5% 18.8% 34.8% Gender equity 3.6% 0.0% 16.0% 0.0% 0.0% 5.9% 20.0% 0.0% 10.4% 0.0% Income inequality* 1.2% 6.3% 0.0% 0.0% 0.0% 5.9% 20.0% 0.0% 6.3% 21.7% Social protection 3.6% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 6.3% 0.0% Climate change 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Anti-corruption 4.8% 6.3% 24.0% 7.1% 0.0% 11.8% 20.0% 0.0% 12.5% 4.3% Disaster management 4.8% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Rural and regional development* 32.1% 50.0% 4.0% 7.1% 45.0% 23.5% 30.0% 62.5% 0.0% 21.7% Foreign direct investment* 6.0% 6.3% 24.0% 21.4% 5.0% 47.1% 10.0% 12.5% 6.3% 4.3% Urban development and planning 3.6% 6.3% 0.0% 0.0% 0.0% 0.0% 10.0% 0.0% 4.2% 0.0% Water and sanitation 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Education quality* 42.9% 6.3% 24.0% 57.1% 20.0% 35.3% 20.0% 25.0% 62.5% 30.4% Migration* 2.4% 0.0% 20.0% 0.0% 0.0% 0.0% 20.0% 0.0% 0.0% 0.0% Regulatory framework for private sector 15.5% 18.8% 8.0% 7.1% 15.0% 35.3% 10.0% 0.0% 6.3% 30.4% development Communicable/non-communicable diseases 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Trade and exports* 33.3% 62.5% 44.0% 14.3% 60.0% 5.9% 10.0% 50.0% 16.7% 39.1% Public sector governance/reform 13.1% 0.0% 4.0% 7.1% 5.0% 17.6% 10.0% 25.0% 8.3% 4.3% Job creation/employment* 22.6% 50.0% 12.0% 50.0% 30.0% 17.6% 10.0% 12.5% 37.5% 26.1% Agricultural development* 9.5% 37.5% 0.0% 7.1% 0.0% 11.8% 0.0% 0.0% 6.3% 26.1% Transport 2.4% 0.0% 0.0% 7.1% 0.0% 0.0% 0.0% 0.0% 0.0% 8.7% Environmental sustainability 2.4% 0.0% 0.0% 7.1% 0.0% 0.0% 0.0% 0.0% 10.4% 0.0% Health 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Law and justice* 2.4% 0.0% 20.0% 0.0% 0.0% 11.8% 0.0% 25.0% 16.7% 0.0% Competitiveness* 38.1% 12.5% 48.0% 21.4% 40.0% 11.8% 30.0% 0.0% 12.5% 30.4% Financial markets and savings* 20.2% 6.3% 40.0% 28.6% 60.0% 29.4% 0.0% 50.0% 10.4% 17.4% *Significantly different between stakeholder groups 76 The World Bank Group Turkey Country Opinion Survey 2014 A. General Issues Facing Turkey (continued) When thinking about the idea of 'shared prosperity' in your country, which of the following TWO best illustrate how this would be achieved in Turkey? (Choose no more than TWO) Employee Consultant on Bilateral/ Financial NGO/ Percentage of Respondents of a WBG-Supported Multilateral Private Sector/ Private Trade (Responses Combined) Ministry Project/PMU Agency Sector Private Bank Foundation Media Union Academia Other Better employment opportunities for young 23.8% 0.0% 0.0% 7.1% 0.0% 20.0% 10.0% 12.5% 34.8% 18.2% people* Better employment opportunities for women* 6.3% 0.0% 36.0% 0.0% 0.0% 13.3% 30.0% 0.0% 10.9% 13.6% Greater access to micro-finance for the poor* 1.3% 18.8% 4.0% 0.0% 5.0% 26.7% 0.0% 0.0% 0.0% 22.7% Greater voice and participation for citizens to 10.0% 12.5% 8.0% 0.0% 0.0% 13.3% 30.0% 12.5% 19.6% 9.1% help ensure greater accountability Greater access to health and nutrition for citizens 6.3% 6.3% 4.0% 14.3% 0.0% 0.0% 0.0% 0.0% 8.7% 4.5% Better entrepreneurial opportunities* 21.3% 0.0% 4.0% 0.0% 5.0% 20.0% 0.0% 0.0% 10.9% 9.1% A growing middle class 21.3% 18.8% 4.0% 7.1% 10.0% 6.7% 30.0% 12.5% 8.7% 22.7% Better opportunity for the poor who live in rural 11.3% 0.0% 0.0% 50.0% 10.0% 13.3% 10.0% 0.0% 8.7% 13.6% areas* Better opportunity for the poor who live in urban 1.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 2.2% 0.0% areas Consistent economic growth* 37.5% 50.0% 60.0% 28.6% 45.0% 33.3% 40.0% 25.0% 17.4% 27.3% More reliable social safety net* 12.5% 25.0% 8.0% 7.1% 30.0% 6.7% 0.0% 50.0% 13.0% 4.5% Greater equity of fiscal policy 11.3% 25.0% 20.0% 0.0% 10.0% 6.7% 20.0% 0.0% 2.2% 22.7% Education and training that better ensure job 32.5% 37.5% 52.0% 85.7% 85.0% 26.7% 30.0% 50.0% 34.8% 31.8% opportunity* Better quality public services 2.5% 6.3% 0.0% 0.0% 0.0% 6.7% 0.0% 0.0% 0.0% 0.0% Other* 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 25.0% 8.7% 0.0% Significantly different between stakeholder groups B. Overall Attitudes toward the World Bank Group Employee of a Consultant on Bilateral/ Financial Sector/ NGO/Private Academia/ Ministry WBG Project/PMU Multilateral Agency Private Sector Private Bank Foundation Media Trade Union Research Institute Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in 86 7.52 1.96 16 7.50 2.50 25 6.80 2.78 14 7.36 2.24 20 6.70 1.17 17 6.06 2.90 10 4.50 2.12 9 6.56 1.24 47 5.36 2.87 23 6.35 2.93 Turkey?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between stakeholder groups Employee of a Consultant on Bilateral/ Financial Sector/ NGO/Private Academia/ Ministry WBG Project/PMU Multilateral Agency Private Sector Private Bank Foundation Media Trade Union Research Institute Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the World Bank 84 7.24 1.79 14 6.14 2.03 25 7.76 2.07 14 7.57 2.38 20 7.00 1.12 14 5.93 2.67 8 5.50 2.20 9 6.67 1.41 44 6.34 1.77 20 6.65 2.64 Group’s effectiveness in Turkey.* (1-Not effective at all, 10-Very effective) *Significantly different between stakeholder groups 77 The World Bank Group Turkey Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) Employee of a Consultant on Bilateral/ Financial Sector/ NGO/Private Academia/ Ministry WBG Project/PMU Multilateral Agency Private Sector Private Bank Foundation Media Trade Union Research Institute Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group's staff is well prepared to help Turkey solve its 77 6.70 2.05 15 4.87 1.73 24 7.25 2.05 14 6.86 1.88 16 6.00 1.63 14 6.86 2.63 5 6.20 2.17 6 3.83 0.98 42 6.69 2.09 19 6.05 2.76 most complicated development challenges?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups When thinking about how the World Bank Group can have the most impact on development results in Turkey, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Turkey? (Choose no more than THREE) Employee Consultant on Bilateral/ Financial NGO/ Percentage of Respondents of a WBG-Supported Multilateral Private Sector/ Private Trade (Responses Combined) Ministry Project/PMU Agency Sector Private Bank Foundation Media Union Academia Other Social protection 2.3% 6.3% 8.0% 0.0% 0.0% 0.0% 20.0% 11.1% 6.3% 0.0% Public sector governance/reform 8.1% 0.0% 8.0% 7.1% 0.0% 0.0% 0.0% 0.0% 0.0% 17.4% Transport 10.5% 25.0% 4.0% 0.0% 5.0% 11.8% 20.0% 0.0% 20.8% 13.0% Poverty reduction* 12.8% 6.3% 0.0% 7.1% 50.0% 11.8% 20.0% 44.4% 8.3% 26.1% Gender equity 7.0% 6.3% 16.0% 7.1% 0.0% 5.9% 20.0% 0.0% 8.3% 13.0% Competitiveness* 29.1% 0.0% 52.0% 14.3% 25.0% 11.8% 10.0% 0.0% 2.1% 8.7% Rural and regional development* 22.1% 18.8% 20.0% 7.1% 65.0% 58.8% 30.0% 44.4% 8.3% 17.4% Foreign direct investment 5.8% 0.0% 0.0% 0.0% 0.0% 5.9% 10.0% 0.0% 2.1% 4.3% Water and sanitation 0.0% 0.0% 4.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Energy* 27.9% 31.3% 0.0% 50.0% 10.0% 17.6% 0.0% 0.0% 2.1% 13.0% Job creation/employment* 15.1% 31.3% 32.0% 14.3% 10.0% 35.3% 50.0% 44.4% 47.9% 43.5% Financial markets and savings* 2.3% 6.3% 20.0% 14.3% 15.0% 0.0% 0.0% 0.0% 0.0% 4.3% Urban development and planning 7.0% 6.3% 12.0% 14.3% 5.0% 5.9% 10.0% 0.0% 2.1% 4.3% Environmental sustainability 4.7% 6.3% 0.0% 7.1% 15.0% 5.9% 0.0% 0.0% 6.3% 0.0% Income inequality* 5.8% 50.0% 0.0% 14.3% 5.0% 23.5% 10.0% 11.1% 16.7% 39.1% Health 7.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 6.3% 0.0% Education quality 50.0% 43.8% 40.0% 64.3% 35.0% 29.4% 10.0% 44.4% 50.0% 43.5% Climate change* 0.0% 0.0% 12.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Agricultural development* 16.3% 6.3% 0.0% 50.0% 20.0% 17.6% 0.0% 0.0% 4.2% 4.3% Trade and exports 8.1% 6.3% 24.0% 0.0% 5.0% 5.9% 10.0% 0.0% 18.8% 17.4% Economic growth 26.7% 43.8% 8.0% 14.3% 30.0% 23.5% 40.0% 55.6% 37.5% 21.7% Law and justice 7.0% 0.0% 0.0% 0.0% 0.0% 11.8% 10.0% 0.0% 16.7% 4.3% Regulatory framework for private sector dev. 5.8% 0.0% 0.0% 0.0% 5.0% 11.8% 10.0% 0.0% 8.3% 0.0% Communicable/non-communicable diseases 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Anti-corruption* 3.5% 0.0% 20.0% 0.0% 0.0% 5.9% 10.0% 22.2% 2.1% 4.3% Migration 2.3% 0.0% 0.0% 7.1% 0.0% 0.0% 0.0% 0.0% 2.1% 0.0% Disaster management 7.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 78 The World Bank Group Turkey Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Turkey? Employee Consultant on Bilateral/ Financial NGO/ Greatest Value of a WBG-Supported Multilateral Private Sector/ Private Trade Percentage of Respondents Ministry Project/PMU Agency Sector Private Bank Foundation Media Union Academia Other Convening/facilitating* 2.4% 12.5% 0.0% 7.1% 0.0% 0.0% 0.0% 12.5% 6.9% 25.0% Data 1.2% 0.0% 0.0% 0.0% 5.0% 7.1% 0.0% 0.0% 3.4% 5.0% Policy advice, studies, analyses* 25.6% 12.5% 52.2% 14.3% 20.0% 42.9% 33.3% 25.0% 41.4% 10.0% Financial resources* 30.5% 62.5% 0.0% 0.0% 30.0% 35.7% 33.3% 0.0% 24.1% 35.0% Capacity development* 23.2% 0.0% 47.8% 7.1% 10.0% 7.1% 33.3% 12.5% 17.2% 15.0% Technical assistance* 13.4% 12.5% 0.0% 64.3% 35.0% 7.1% 0.0% 50.0% 0.0% 10.0% Mobilizing third party financial resources 2.4% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 3.4% 0.0% Donor coordination 0.0% 0.0% 0.0% 7.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Linkage to non-Bank expertise 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 3.4% 0.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups nd Employee Consultant on Bilateral/ Financial NGO/ 2 Greatest Value of a WBG-Supported Multilateral Private Sector/ Private Trade Percentage of Respondents Ministry Project/PMU Agency Sector Private Bank Foundation Media Union Academia Other Convening/facilitating 2.5% 0.0% 0.0% 0.0% 0.0% 7.1% 0.0% 0.0% 0.0% 5.0% Data 1.3% 0.0% 0.0% 7.7% 0.0% 7.1% 11.1% 0.0% 3.8% 5.0% Policy advice, studies, analyses* 13.8% 18.8% 0.0% 7.7% 40.0% 14.3% 33.3% 80.0% 3.8% 10.0% Financial resources* 15.0% 12.5% 43.5% 0.0% 15.0% 7.1% 22.2% 20.0% 3.8% 10.0% Capacity development* 25.0% 31.3% 0.0% 61.5% 35.0% 42.9% 22.2% 0.0% 38.5% 20.0% Technical assistance 23.8% 12.5% 21.7% 7.7% 5.0% 21.4% 11.1% 0.0% 19.2% 20.0% Mobilizing third party financial resources 8.8% 0.0% 26.1% 15.4% 5.0% 0.0% 0.0% 0.0% 15.4% 20.0% Donor coordination 7.5% 0.0% 0.0% 0.0% 0.0% 7.1% 0.0% 0.0% 7.7% 5.0% Linkage to non-Bank expertise* 1.3% 25.0% 4.3% 0.0% 0.0% 0.0% 0.0% 0.0% 7.7% 5.0% Other 1.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 79 The World Bank Group Turkey Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) How effectively do the World Bank Groups’ activities below support Turkey’s efforts to achieve development results? Employee of a Consultant on Bilateral/ Financial Sector/ NGO/Private Academia/ Ministry WBG Project/PMU Multilateral Agency Private Sector Private Bank Foundation Media Trade Union Research Institute Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Convening/facilitating 54 5.81 1.87 11 5.18 2.09 15 5.33 1.50 8 6.88 1.73 10 6.00 2.16 7 5.00 1.63 3 4.67 2.08 5 6.20 3.27 29 6.00 2.04 13 4.23 3.19 Data 63 7.02 1.59 13 6.46 1.71 23 6.78 1.48 7 7.43 1.99 18 6.44 2.06 9 7.33 2.06 5 7.00 1.23 8 8.00 1.31 37 6.97 2.08 13 6.85 1.46 Policy advice, studies, analyses* 67 7.43 1.60 13 5.46 1.94 24 7.83 0.82 14 7.93 1.49 19 7.37 1.46 11 7.18 2.09 6 7.67 1.21 8 7.38 2.00 38 7.29 1.80 14 6.43 2.34 Financial resources* 79 7.19 1.65 16 6.56 2.13 23 6.52 1.53 14 7.43 1.28 20 7.95 1.23 12 7.25 1.91 7 6.86 1.57 8 5.88 2.10 35 7.80 2.01 18 6.39 2.45 Technical assistance 76 7.20 1.84 13 7.15 1.95 18 6.78 1.40 12 8.17 0.94 19 6.68 0.82 11 7.27 2.20 5 6.40 1.52 8 6.63 2.20 37 7.54 1.99 16 6.13 2.34 Mobilizing third party financial 58 6.69 1.89 12 6.25 2.22 24 6.46 1.87 13 6.38 1.12 15 5.20 2.21 9 8.00 1.41 4 7.50 0.58 8 4.88 3.64 29 7.38 2.40 15 5.40 2.13 resources* Donor coordination* 52 5.98 2.03 9 7.67 2.24 17 4.88 2.37 11 7.27 1.27 9 5.22 2.39 9 7.00 1.50 3 5.67 3.22 6 3.17 3.25 26 7.27 2.57 11 4.91 2.02 Linkage to non-Bank expertise* 44 6.11 2.47 11 6.36 2.29 15 4.93 2.46 7 5.57 2.94 9 3.78 2.82 7 8.57 0.98 2 5.50 2.12 6 3.17 3.25 29 7.31 2.38 8 5.13 3.56 (1-Not effective at all, 10-Very effective) *Significantly different between stakeholder groups The World Bank Group can provide capacity building support in a number of ways in Turkey. To what degree would Turkey benefit, if capacity building were to support…? Employee of a Consultant on Bilateral/ Financial Sector/ NGO/Private Academia/ Ministry WBG Project/PMU Multilateral Agency Private Sector Private Bank Foundation Media Trade Union Research Institute Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Groups outside of government (e.g., civil society, media) to help them more effectively engage and 76 6.67 1.87 15 8.27 1.91 19 7.26 2.16 12 6.67 1.37 20 6.80 2.40 15 7.80 2.43 9 6.89 1.62 9 7.00 2.18 46 8.04 2.37 19 6.32 2.14 participate in development efforts* The public sector , related to implementation of specific 83 7.31 1.79 16 7.69 1.78 19 7.32 1.67 12 6.25 0.87 20 7.90 0.64 16 7.31 2.18 7 7.00 1.41 9 6.56 2.13 45 8.11 2.05 19 6.68 2.21 development projects on the ground* The public sector , related to changing institutions 75 5.75 2.52 16 6.13 1.54 20 7.55 1.54 12 7.83 1.27 20 6.75 2.05 14 6.36 2.37 7 6.14 2.55 9 6.11 2.42 46 7.89 2.58 17 6.47 2.55 (organizations or sociopolitical conditions)* The private sector , related to 81 6.89 2.01 15 7.60 0.74 20 6.20 2.98 12 6.75 1.49 20 7.45 1.15 16 6.50 1.93 7 7.57 1.40 9 7.56 1.24 41 8.12 2.14 17 7.29 1.57 institutional and policy change* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups 80 The World Bank Group Turkey Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Turkey? (Choose no more than TWO) Employee Consultant on Bilateral/ Financial NGO/ Percentage of Respondents of a WBG-Supported Multilateral Private Sector/ Private Trade (Responses Combined) Ministry Project/PMU Agency Sector Private Bank Foundation Media Union Academia Other Staff too inaccessible* 8.3% 0.0% 4.0% 7.1% 30.0% 0.0% 0.0% 55.6% 12.5% 0.0% Not exploring alternative policy options 11.9% 6.3% 20.0% 0.0% 0.0% 5.9% 10.0% 33.3% 18.8% 8.7% Not adequately sensitive to political/social 20.2% 12.5% 0.0% 7.1% 15.0% 11.8% 10.0% 22.2% 4.2% 39.1% realities in Turkey* Not enough public disclosure of its work* 27.4% 6.3% 8.0% 57.1% 15.0% 29.4% 30.0% 11.1% 20.8% 17.4% Arrogant in its approach* 1.2% 0.0% 0.0% 7.1% 0.0% 0.0% 20.0% 0.0% 4.2% 13.0% Not aligned with country priorities 6.0% 12.5% 0.0% 0.0% 15.0% 23.5% 0.0% 0.0% 10.4% 0.0% The credibility of its knowledge/data 1.2% 0.0% 0.0% 0.0% 0.0% 0.0% 10.0% 0.0% 2.1% 8.7% Not willing to honestly criticize policies and 10.7% 12.5% 20.0% 21.4% 0.0% 11.8% 0.0% 0.0% 14.6% 0.0% reform efforts in the country Too influenced by developed countries* 15.5% 25.0% 44.0% 14.3% 10.0% 11.8% 30.0% 11.1% 8.3% 17.4% Imposing technocratic solutions without regard 15.5% 56.3% 0.0% 0.0% 10.0% 0.0% 20.0% 0.0% 10.4% 4.3% to political realities* Too slow and bureaucratic in its operational 19.0% 43.8% 32.0% 57.1% 70.0% 29.4% 0.0% 44.4% 16.7% 17.4% policies and procedures* Not aligned with other donors’ work 1.2% 0.0% 8.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Not collaborating enough with non-state actors 8.3% 6.3% 20.0% 7.1% 20.0% 17.6% 20.0% 0.0% 16.7% 0.0% Not client focused 10.7% 6.3% 24.0% 0.0% 5.0% 5.9% 20.0% 11.1% 10.4% 17.4% Other 8.3% 6.3% 8.0% 0.0% 0.0% 11.8% 0.0% 0.0% 4.2% 4.3% Don’t know* 6.0% 0.0% 0.0% 0.0% 5.0% 17.6% 0.0% 0.0% 12.5% 21.7% *Significantly different between stakeholder groups Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Turkey? (Choose no more than TWO) Employee Consultant on Bilateral/ Financial NGO/ Percentage of Respondents of a WBG-Supported Multilateral Private Sector/ Private Trade (Responses Combined) Ministry Project/PMU Agency Sector Private Bank Foundation Media Union Academia Other Capacity development* 24.7% 12.5% 44.0% 57.1% 10.0% 35.7% 10.0% 0.0% 37.5% 34.8% Policy based lending/budget support to the 32.9% 37.5% 4.0% 14.3% 50.0% 28.6% 30.0% 55.6% 10.4% 30.4% Government* Knowledge products/services 14.1% 0.0% 36.0% 7.1% 25.0% 7.1% 20.0% 22.2% 27.1% 21.7% Investment lending* 51.8% 68.8% 36.0% 28.6% 40.0% 50.0% 60.0% 11.1% 14.6% 26.1% Technical assistance* 27.1% 50.0% 32.0% 78.6% 25.0% 21.4% 30.0% 22.2% 31.3% 43.5% Trust Fund management* 10.6% 18.8% 0.0% 7.1% 30.0% 0.0% 0.0% 55.6% 10.4% 0.0% South-South knowledge exchange 2.4% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.2% 0.0% Other 7.1% 6.3% 0.0% 0.0% 0.0% 14.3% 0.0% 11.1% 6.3% 13.0% Don’t know 4.7% 0.0% 4.0% 0.0% 0.0% 14.3% 0.0% 0.0% 10.4% 4.3% *Significantly different between stakeholder groups 81 The World Bank Group Turkey Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank Group collaborate with more in your country to ensure better development results there? (Choose no more than TWO) Employee Consultant on Bilateral/ Financial NGO/ Percentage of Respondents of a WBG-Supported Multilateral Private Sector/ Private Trade (Responses Combined) Ministry Project/PMU Agency Sector Private Bank Foundation Media Union Academia Other Academia/Think Tanks/Research Institutes* 30.2% 25.0% 44.0% 78.6% 35.0% 14.3% 40.0% 11.1% 78.7% 30.4% Donor Community* 0.0% 12.5% 12.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.3% Media* 11.6% 6.3% 8.0% 0.0% 5.0% 7.1% 50.0% 11.1% 6.4% 17.4% NGOs* 18.6% 25.0% 16.0% 0.0% 5.0% 57.1% 20.0% 0.0% 34.0% 26.1% Local Government* 12.8% 56.3% 12.0% 7.1% 20.0% 42.9% 30.0% 11.1% 8.5% 17.4% Private Sector* 47.7% 6.3% 44.0% 28.6% 55.0% 35.7% 50.0% 44.4% 4.3% 30.4% Parliament* 20.9% 0.0% 16.0% 14.3% 30.0% 7.1% 0.0% 55.6% 2.1% 8.7% Community-Based Organizations* 19.8% 43.8% 16.0% 7.1% 0.0% 0.0% 0.0% 22.2% 34.0% 21.7% Beneficiaries* 12.8% 6.3% 0.0% 50.0% 20.0% 14.3% 10.0% 0.0% 6.4% 17.4% Foundations 1.2% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Faith-Based Organizations 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Other* 4.7% 0.0% 16.0% 0.0% 15.0% 0.0% 0.0% 0.0% 0.0% 0.0% Don’t know 1.2% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups To what extent do you agree with the following statements about the World Bank Group’s work in Turkey? (1-Strongly disagree, 10-Strongly agree) Employee of a Consultant on Bilateral/ Financial Sector/ NGO/Private Academia/ Ministry WBG Project/PMU Multilateral Agency Private Sector Private Bank Foundation Media Trade Union Research Institute Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 83 5.73 2.14 15 6.47 2.20 23 7.00 0.80 14 7.07 1.39 20 6.15 1.57 15 6.27 2.82 7 4.43 1.90 8 4.00 1.31 41 5.41 2.71 19 5.26 3.07 development in Turkey* The World Bank Group’s work is aligned with what I consider the 81 6.74 2.19 15 6.87 2.42 24 7.88 1.04 14 7.29 0.99 20 7.05 1.32 15 6.27 2.99 6 4.83 1.47 8 4.75 1.75 41 5.73 2.35 19 5.68 2.83 development priorities for Turkey* The World Bank Group supports programs and strategies that are 79 6.71 2.08 15 6.20 2.48 23 7.91 0.95 7 7.57 1.27 20 7.05 1.32 13 5.54 3.05 6 5.67 1.51 8 4.50 1.93 38 5.74 2.34 18 5.61 3.05 realistic for Turkey* The World Bank Group treats clients and stakeholders in Turkey 81 7.48 2.03 14 7.07 2.73 23 7.70 2.62 14 8.29 1.07 20 7.60 1.10 14 7.14 2.85 4 5.25 1.71 8 5.75 2.05 26 7.12 2.63 17 7.00 2.65 with respect *Significantly different between stakeholder groups 82 The World Bank Group Turkey Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Turkey, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Employee of a Consultant on Bilateral/ Financial Sector/ NGO/Private Academia/ Ministry WBG Project/PMU Multilateral Agency Private Sector Private Bank Foundation Media Trade Union Research Institute Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Responsiveness* 77 6.57 1.67 15 5.93 2.28 23 7.96 1.30 14 7.00 1.04 20 6.45 1.19 13 6.62 2.63 3 7.00 3.00 8 5.00 0.00 38 5.68 2.30 17 6.00 2.50 Flexibility (in terms of the World 73 5.97 1.68 15 6.13 2.33 23 7.09 1.88 13 7.00 1.58 20 6.15 1.18 12 5.92 2.84 4 7.25 2.50 7 5.57 1.51 31 5.71 2.07 15 4.47 2.00 Bank Group’s products and Flexibility (in terms of changing 74 6.42 1.61 12 4.83 2.17 23 6.83 2.21 14 5.79 1.31 20 5.85 1.39 12 5.58 3.09 4 7.50 2.65 9 5.67 1.00 35 5.40 2.32 16 5.06 2.54 country circumstances)* Being inclusive* 77 6.44 1.77 12 6.17 2.04 21 6.71 0.78 14 8.00 1.57 19 5.74 1.52 15 6.33 2.97 3 5.33 1.16 9 5.33 1.66 32 7.50 2.27 16 5.88 2.03 Openness 78 7.64 1.81 15 6.73 1.44 23 7.65 0.49 14 7.36 1.01 20 7.50 1.36 12 6.92 3.06 5 7.00 1.58 9 7.22 1.20 34 6.82 2.68 17 6.71 2.14 Staff accessibility* 80 7.40 1.85 15 8.27 2.09 19 7.63 1.54 14 7.86 1.17 17 6.65 2.00 13 6.69 3.07 4 6.75 1.26 9 6.11 1.45 32 5.66 3.44 17 6.29 2.57 Straightforwardness and honesty* 75 7.51 1.93 15 7.87 2.07 23 8.57 0.90 14 9.14 1.10 20 7.55 1.23 13 8.23 2.49 4 7.25 1.50 9 7.44 1.33 27 6.85 2.85 17 7.29 2.39 Ease of access to the people at the World Bank Group who are making 76 7.17 1.95 11 8.18 2.40 19 7.47 0.96 13 7.85 1.35 15 6.13 1.77 13 5.77 3.92 3 6.00 2.65 7 5.14 1.68 30 5.63 3.06 16 5.69 3.32 decisions important to my work* Collaboration with groups outside 63 6.54 1.42 9 6.22 1.48 16 7.06 1.77 7 5.00 2.89 17 6.06 0.97 13 5.92 3.25 4 6.75 0.96 9 5.22 1.39 38 6.74 2.09 14 6.57 1.65 of the Government Collaboration with the Government 68 7.35 1.64 14 8.36 1.15 18 8.00 0.49 7 5.86 3.58 17 7.47 0.87 10 6.80 2.74 5 7.40 1.34 9 7.67 1.66 34 7.88 1.98 16 7.94 1.69 Collaboration with other donors* 56 7.20 1.78 10 7.70 1.49 14 5.79 1.58 5 5.20 3.90 10 6.30 1.06 9 5.67 3.12 3 4.67 1.53 5 6.20 2.59 29 7.45 1.79 13 7.00 1.63 The speed in which it gets things 68 6.65 1.86 11 4.73 2.28 23 7.09 0.73 12 6.00 2.37 15 6.20 1.01 9 6.22 2.86 4 6.50 1.29 5 5.60 1.67 33 6.06 2.49 16 6.00 1.32 accomplished on the ground Being a long-term partner 74 7.82 1.76 13 8.31 1.70 23 8.91 1.04 13 8.08 3.28 16 7.38 1.15 10 8.00 2.79 5 8.40 1.52 5 6.60 2.30 26 7.96 2.22 13 7.00 2.58 *Significantly different between stakeholder groups To be a more effective development partner in Turkey, do you believe that the World Bank Group should have…?* Employee Consultant on Bilateral/ Financial NGO/ of a WBG-Supported Multilateral Private Sector/ Private Trade Percentage of Respondents Ministry Project/PMU Agency Sector Private Bank Foundation Media Union Academia Other More local presence 57.3% 81.3% 68.0% 85.7% 85.0% 64.7% 80.0% 87.5% 68.1% 56.5% The current level of local presence is adequate 30.5% 18.8% 28.0% 7.1% 15.0% 11.8% - 12.5% 12.8% 30.4% Less local presence - - - - - - - - 2.1% - Don't know 12.2% - 4.0% 7.1% - 23.5% 20.0% - 17.0% 13.0% *Significantly different between stakeholder groups 83 The World Bank Group Turkey Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Turkey? (1-Not important at all, 10-Very important) Employee of a Consultant on Bilateral/ Financial Sector/ NGO/Private Academia/ Ministry WBG Project/PMU Multilateral Agency Private Sector Private Bank Foundation Media Trade Union Research Institute Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Anti-corruption* 68 6.54 2.08 13 6.92 1.85 20 9.65 0.88 6 7.67 2.07 16 6.00 2.71 14 8.07 1.73 9 8.78 2.64 9 6.33 2.24 46 8.33 2.12 20 7.05 2.21 Migration 69 6.90 2.21 11 7.73 2.10 19 8.05 2.09 7 7.00 1.92 16 6.63 3.03 14 6.93 2.20 8 7.50 3.16 9 7.11 2.67 44 7.41 1.96 18 7.22 2.16 Transport* 75 7.24 1.82 15 7.40 2.35 23 5.87 1.77 12 7.17 0.84 20 7.55 1.00 14 6.50 2.59 7 5.14 3.24 9 7.44 1.42 39 5.23 2.98 19 7.05 1.96 Competitiveness* 64 7.70 2.07 11 7.00 2.19 23 8.87 0.82 6 8.17 1.84 19 8.21 1.58 12 7.83 2.21 6 9.33 1.03 8 8.38 1.41 46 8.13 2.01 19 6.53 2.32 Law and justice* 58 7.19 2.25 9 7.22 2.17 20 9.00 2.10 7 7.57 2.23 16 6.44 2.39 13 8.46 1.51 7 8.86 2.27 9 6.11 2.62 44 8.14 2.01 19 7.11 2.66 Urban development and planning 66 7.74 1.81 16 8.88 1.59 19 7.74 1.85 7 8.57 1.13 17 8.82 1.07 13 7.92 1.44 8 7.38 3.11 9 7.22 2.28 41 8.34 1.78 18 8.44 1.42 Environmental sustainability* 77 8.05 1.60 16 9.25 1.00 23 7.87 1.66 12 8.08 1.17 19 9.00 0.75 15 8.60 1.30 6 7.33 3.67 9 7.22 2.77 43 8.23 1.84 20 8.15 1.39 Regulatory framework for private 64 7.30 1.61 11 7.73 1.74 23 7.09 2.64 7 7.86 1.86 20 7.90 1.37 12 8.33 1.16 8 7.63 2.93 8 7.88 1.25 47 8.11 2.07 18 7.72 1.45 sector development Communicable/non-communicable 59 6.56 2.03 13 7.15 2.12 19 4.84 1.54 5 6.40 1.67 16 7.00 1.59 9 4.89 2.93 6 6.50 3.27 8 5.75 0.71 39 5.21 1.94 16 6.31 2.06 diseases* Poverty reduction* 74 7.81 1.52 12 8.33 1.67 23 8.26 1.91 12 8.08 1.24 20 8.30 1.30 15 7.80 2.34 7 9.43 0.79 8 6.75 2.71 43 8.37 1.40 20 7.40 1.90 Gender equity* 67 7.46 2.21 16 7.88 1.20 19 9.26 0.73 6 8.83 0.98 17 7.24 2.75 14 7.50 2.96 7 9.00 1.53 8 7.75 1.75 43 5.86 3.04 17 7.71 1.45 Foreign direct investment 55 7.40 2.08 11 7.18 2.48 19 6.32 2.47 7 8.43 1.81 17 8.29 1.36 12 8.00 2.49 7 7.14 3.19 9 7.11 2.67 39 7.03 2.49 18 7.00 2.35 Water and sanitation* 62 6.85 1.94 16 7.69 2.18 19 5.89 1.82 7 7.14 1.46 17 8.24 1.25 12 6.33 2.27 7 5.57 3.31 9 7.22 1.39 37 5.54 1.82 17 6.59 1.54 Trade and exports 70 7.83 1.62 15 7.47 2.45 23 6.74 2.83 7 8.14 1.07 19 8.05 1.22 13 8.08 1.66 7 7.71 3.15 9 7.56 2.13 39 8.41 2.35 19 6.53 2.53 Economic growth* 71 8.44 1.24 15 7.87 2.45 23 8.00 1.78 12 8.50 0.91 20 8.20 1.15 14 7.86 1.83 8 9.00 1.41 9 7.11 2.67 41 8.54 1.98 20 6.95 2.50 Energy* 77 8.00 1.41 16 8.50 2.48 23 7.30 2.34 12 8.58 0.67 20 8.75 1.48 14 8.21 1.42 8 7.38 3.07 9 7.67 2.55 40 7.20 1.91 19 7.58 2.27 Disaster management* 71 7.34 1.47 16 7.63 1.89 23 6.87 1.46 7 7.86 1.46 18 7.61 1.15 14 6.79 2.29 7 7.86 1.77 9 6.22 1.92 39 8.26 1.74 18 7.17 1.76 Public sector governance/reform* 72 7.89 1.95 12 7.42 2.97 19 9.05 0.91 14 8.07 0.62 17 6.65 2.37 15 8.47 1.13 8 9.25 1.39 8 6.88 1.73 40 8.10 2.02 19 6.58 2.82 Job creation/employment 75 8.16 1.56 16 7.88 1.63 24 8.88 1.26 7 8.57 1.40 19 8.53 1.07 14 8.21 1.48 9 8.78 1.72 9 7.78 1.79 42 8.48 1.85 19 7.95 2.07 Financial markets and savings* 69 7.65 1.72 16 7.00 2.00 23 6.13 2.82 14 7.86 1.35 20 7.65 2.11 14 7.43 1.70 7 6.86 3.34 8 8.00 1.41 46 8.37 1.96 18 6.72 2.40 Income inequality* 65 7.52 1.96 12 8.17 1.47 19 8.63 1.12 7 7.86 1.22 16 7.69 1.40 13 8.00 1.47 8 8.13 3.23 9 4.78 2.49 45 8.40 1.62 18 8.00 1.94 Health* 59 7.51 1.73 13 7.77 2.42 19 8.53 1.31 7 8.00 0.82 16 7.69 1.08 13 7.23 1.96 7 6.14 3.53 9 5.89 1.97 41 6.56 2.48 17 7.12 1.62 Rural and regional development 75 7.63 1.68 16 7.63 2.31 18 8.11 0.83 7 8.86 0.69 19 8.32 0.95 14 7.64 2.27 7 6.86 3.13 9 6.89 3.02 39 7.82 1.93 18 6.94 2.60 Education quality 66 8.02 1.74 16 7.69 2.21 23 8.74 1.84 7 8.29 1.50 19 8.11 1.76 13 8.00 1.58 8 7.38 3.54 9 7.44 2.19 45 8.44 2.04 18 6.56 2.62 Social protection* 62 6.94 1.94 12 6.75 1.49 19 9.16 0.77 6 7.67 1.97 16 6.13 2.71 13 6.54 2.73 7 6.29 3.59 8 5.63 2.39 41 7.07 2.52 17 6.76 2.20 Climate change* 72 7.63 1.94 16 8.13 2.45 19 6.05 2.17 13 7.92 0.49 17 8.18 1.07 15 6.53 2.64 6 7.17 3.55 8 6.63 2.62 37 5.27 3.26 19 7.11 2.03 Agricultural development* 74 7.28 1.99 15 7.67 1.99 23 7.83 1.53 14 7.93 0.48 20 8.00 1.12 14 8.07 1.73 7 8.00 3.32 8 7.13 1.89 41 8.37 1.64 18 6.33 2.54 *Significantly different between stakeholder groups 84 The World Bank Group Turkey Country Opinion Survey 2014 C. World Bank Group Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank is in terms of the work it does in the following areas of development in Turkey? (1-Not effective at all, 10-Very effective) Employee of a Consultant on Bilateral/ Financial Sector/ NGO/Private Academia/ Ministry WBG Project/PMU Multilateral Agency Private Sector Private Bank Foundation Media Trade Union Research Institute Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Migration 29 4.24 2.13 3 4.00 1.73 2 3.00 0.00 3 6.67 3.22 8 3.25 0.46 6 5.17 2.04 7 3.57 0.79 28 5.11 1.73 8 5.63 3.16 Transport* 35 5.83 2.33 10 7.10 2.89 10 6.00 1.76 5 6.60 2.30 14 4.86 2.07 5 7.80 0.45 3 7.67 2.08 6 3.83 1.33 27 3.93 3.05 5 6.60 3.51 Competitiveness 44 6.95 1.78 9 5.44 1.01 15 7.00 2.04 4 8.75 0.50 10 6.50 1.72 7 7.86 0.90 3 7.67 2.08 3 7.00 1.73 29 7.03 2.20 8 6.50 2.88 Urban development and planning 39 6.44 1.83 11 6.91 2.59 8 7.75 1.17 4 7.00 1.83 5 5.00 2.24 5 6.20 1.10 1 6.00 . 4 6.50 1.73 28 5.75 1.74 10 5.90 2.85 Environmental sustainability* 44 6.95 1.82 12 7.50 2.78 12 7.92 0.79 12 7.33 0.89 18 7.39 1.50 7 8.43 1.13 1 10.00 . 8 6.50 1.07 27 5.67 1.64 11 5.91 3.62 Regulatory framework for private 44 6.27 1.97 6 5.00 1.27 14 6.00 2.91 7 7.14 1.95 16 6.19 2.11 8 7.63 1.51 2 8.50 0.71 7 5.57 2.37 30 6.57 1.76 10 5.10 3.51 sector development Poverty reduction* 51 6.35 1.98 8 5.25 2.49 9 5.56 0.53 3 7.00 2.00 16 5.88 1.03 9 5.33 2.35 5 5.80 2.95 8 4.38 1.51 32 4.59 2.17 11 6.00 2.90 Gender equity* 41 6.46 2.31 9 5.33 2.06 6 4.33 0.82 4 8.25 0.96 14 6.29 2.49 7 5.71 2.50 4 4.00 1.41 7 5.86 2.85 33 3.24 2.71 9 4.89 3.62 Foreign direct investment 45 6.31 2.00 9 6.11 1.54 9 6.33 3.16 6 8.00 1.67 14 5.57 2.38 7 7.71 0.95 3 8.00 1.73 7 6.14 1.95 27 6.74 1.48 8 6.00 3.70 Water and sanitation* 38 5.76 1.95 10 7.50 2.46 6 5.67 2.58 4 7.25 2.22 13 5.85 2.51 6 5.83 1.33 3 8.67 1.16 8 5.25 1.49 26 3.38 2.40 9 6.56 2.40 Trade and exports 42 6.29 1.92 10 6.20 1.69 15 6.60 2.03 5 8.20 1.30 15 6.60 0.91 6 7.17 0.41 3 6.00 3.61 8 6.50 1.07 32 7.47 1.55 7 6.00 3.46 Economic growth 60 6.80 2.02 11 6.36 2.11 16 6.94 1.69 13 7.31 1.38 19 6.68 1.64 9 7.33 1.87 5 6.60 2.70 8 5.75 1.04 32 7.81 1.91 10 6.00 3.50 Energy* 58 6.86 2.20 14 6.00 1.88 11 7.55 1.37 12 8.08 1.98 18 6.89 2.99 9 8.44 0.73 4 7.00 2.94 8 5.00 2.33 31 5.81 2.18 11 6.27 2.76 Disaster management 45 6.73 2.32 9 7.78 2.86 12 8.17 1.03 3 7.67 2.31 9 6.78 1.20 5 5.40 0.89 4 7.50 3.11 2 3.50 2.12 27 7.15 2.30 8 5.75 3.24 Public sector governance/reform 52 6.62 1.72 10 6.30 1.83 8 5.00 1.31 11 7.18 0.98 13 5.77 1.01 9 7.00 1.41 5 6.80 2.78 8 6.50 2.07 29 6.00 2.05 8 7.63 1.77 Job creation/employment* 57 6.30 2.14 14 4.86 1.66 9 5.67 1.58 4 7.25 2.22 18 6.22 1.96 10 6.60 2.01 4 6.50 2.38 8 3.75 1.17 35 7.29 2.01 11 6.18 3.03 Financial markets and savings 41 6.44 1.64 12 6.08 1.93 13 6.23 2.59 6 8.50 0.84 17 6.88 0.78 7 7.00 2.08 3 8.00 2.00 8 6.38 2.00 34 7.41 2.19 6 6.00 3.46 Income inequality* 49 5.71 2.05 9 3.44 2.24 13 3.08 1.75 4 7.50 2.38 14 5.71 1.68 8 6.88 1.81 5 3.60 2.41 8 3.75 1.75 31 6.84 2.81 9 4.44 3.71 Health* 44 6.66 2.15 10 6.10 2.08 9 7.00 1.23 4 7.25 2.22 10 5.00 1.41 7 6.00 2.08 2 6.00 0.00 8 5.13 0.64 33 3.82 2.70 8 5.88 2.75 Rural and regional development* 47 5.83 2.23 13 5.85 1.41 14 4.29 2.84 5 7.40 2.07 18 5.94 1.66 9 6.33 1.94 4 6.75 3.95 8 5.00 1.20 30 6.73 1.78 11 7.45 2.66 Education quality 47 5.32 2.13 10 4.90 1.73 10 5.90 1.20 4 7.50 2.38 15 4.67 1.45 9 6.11 2.42 2 6.50 0.71 8 4.50 1.41 35 5.23 3.20 9 6.89 3.89 Social protection* 34 4.68 2.11 8 3.50 1.31 5 4.80 0.45 3 6.67 3.22 10 4.20 1.69 6 7.17 1.33 3 7.00 3.00 8 2.50 1.41 29 5.48 2.42 7 6.14 3.24 Climate change* 52 6.33 1.81 8 5.25 2.19 8 5.25 2.44 12 7.75 0.97 14 6.79 2.01 7 5.71 1.70 3 7.67 2.52 6 4.33 1.63 27 3.22 2.83 7 5.29 3.20 *Significantly different between stakeholder groups Employee of a Consultant on Bilateral/ Financial Sector/ NGO/Private Academia/ Ministry WBG Project/PMU Multilateral Agency Private Sector Private Bank Foundation Media Trade Union Research Institute Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve 80 6.13 1.82 15 6.07 1.67 23 6.48 1.41 14 7.21 1.05 19 6.05 1.72 12 7.25 1.42 9 5.33 1.73 9 5.00 1.12 40 5.58 2.40 15 5.53 2.33 development results in Turkey?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups To what extent do you agree with the following statements about the World Bank Group in Turkey? (1-Strongly disagree, 10-Strongly agree) Employee of a Consultant on Bilateral/ Financial Sector/ NGO/Private Academia/ Ministry WBG Project/PMU Multilateral Agency Private Sector Private Bank Foundation Media Trade Union Research Institute Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group's financial instruments meet the needs of 79 6.44 2.13 16 4.94 2.14 24 7.13 1.83 14 7.29 1.44 20 5.70 1.59 14 6.36 2.24 7 5.86 2.12 6 4.67 0.82 34 5.41 2.30 19 5.37 2.61 Turkey* The World Bank Group meets Turkey’s needs for knowledge 81 6.74 2.07 12 4.67 1.88 23 6.74 1.42 14 7.36 1.01 19 5.68 1.11 13 6.69 2.18 8 6.38 2.26 9 5.89 0.93 44 5.64 2.07 20 5.85 2.80 services* *Significantly different between stakeholder groups 85 The World Bank Group Turkey Country Opinion Survey 2014 D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do?* Employee Consultant on Bilateral/ Financial NGO/ of a WBG-Supported Multilateral Private Sector/ Private Trade Percentage of Respondents Ministry Project/PMU Agency Sector Private Bank Foundation Media Union Academia Other Weekly 19.8% 5.9% 10.0% 4.2% 4.3% Monthly 29.1% 20.0% 12.0% 71.4% 40.0% 17.6% 10.0% 66.7% 27.1% 21.7% A few times a year 34.9% 26.7% 80.0% 28.6% 45.0% 47.1% 40.0% 22.2% 33.3% 21.7% Rarely 14.0% 53.3% 4.0% 15.0% 17.6% 40.0% 11.1% 25.0% 52.2% Never 2.3% 4.0% 11.8% 10.4% *Significantly different between stakeholder groups In Turkey, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Employee of a Consultant on Bilateral/ Financial Sector/ NGO/Private Academia/ Ministry WBG Project/PMU Multilateral Agency Private Sector Private Bank Foundation Media Trade Union Research Institute Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Are timely 72 6.85 1.62 14 7.36 1.01 20 7.25 0.44 14 7.36 0.75 20 7.45 1.47 8 7.50 1.31 5 7.00 1.58 9 7.00 1.80 35 6.40 2.02 13 7.31 1.60 Include appropriate level of stakeholder involvement during 77 7.34 1.78 15 6.53 1.92 21 6.24 2.19 14 7.93 0.73 18 6.33 1.50 9 7.22 1.79 3 6.67 0.58 8 6.00 0.76 37 5.30 2.58 15 6.60 2.29 preparation* Are relevant to Turkey’s 75 7.04 2.13 15 6.53 1.81 23 7.96 1.19 13 7.08 0.76 20 6.25 1.45 13 7.08 2.25 5 6.80 1.92 9 6.22 1.72 38 5.92 2.29 14 5.71 2.02 development priorities* Lead to practical solutions* 72 6.35 1.78 15 5.40 2.10 20 6.20 0.83 13 6.15 0.69 20 5.25 1.33 12 6.83 2.04 5 5.40 0.89 8 5.63 1.06 36 5.44 2.57 14 4.29 2.30 Are accessible (well written and 78 7.54 1.90 15 7.13 1.13 22 6.32 1.17 14 7.93 0.83 20 7.15 1.18 13 7.69 2.29 7 7.57 1.81 9 7.00 0.87 38 6.95 2.89 17 6.71 2.80 easy to understand) Are source of relevant information 75 7.87 1.70 15 6.60 2.17 24 8.00 0.66 14 8.14 0.66 20 7.15 1.14 13 7.77 1.88 9 7.56 1.88 9 7.11 1.83 37 6.70 3.03 18 6.61 3.05 on global good practices* Enhance your knowledge and/or 76 7.63 1.74 15 7.27 1.10 22 7.73 0.55 14 8.00 0.39 20 7.25 0.97 12 7.58 1.73 6 6.83 1.47 8 7.13 1.13 38 6.11 3.29 18 6.78 2.53 skills* Are adequately disseminated* 63 6.62 2.05 11 5.55 2.12 20 5.05 2.44 5 6.40 1.14 20 5.50 1.00 9 6.33 1.94 5 4.40 2.70 8 5.63 1.06 37 5.14 2.57 13 6.15 2.15 Are translated enough into local 75 6.71 2.39 12 5.92 2.19 10 7.90 0.32 12 6.00 1.65 17 5.94 1.39 12 7.17 2.86 5 5.80 2.39 8 5.88 1.36 32 4.28 3.23 16 5.81 2.48 language* Are adaptable to Turkey’s specific development challenges and 71 6.72 2.31 12 4.58 2.19 23 7.57 0.51 14 7.00 1.11 20 5.25 1.68 10 7.10 1.97 5 5.80 2.28 8 5.00 2.73 37 5.59 2.48 17 5.29 2.37 country circumstances* *Significantly different between stakeholder groups 86 The World Bank Group Turkey Country Opinion Survey 2014 D. The World Bank Group’s Knowledge Work and Activities (continued) Employee of a Consultant on Bilateral/ Financial Sector/ NGO/Private Academia/ Ministry WBG Project/PMU Multilateral Agency Private Sector Private Bank Foundation Media Trade Union Research Institute Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge 83 6.53 1.62 15 5.67 1.50 24 6.75 0.79 14 7.21 0.89 20 6.20 0.89 14 7.36 2.17 7 6.00 1.63 8 5.00 1.85 44 5.73 2.06 20 5.05 2.56 work and activities make to development results in your country?* Overall, how would you rate the technical quality of the World Bank 84 7.39 1.64 14 7.36 0.63 23 7.22 1.88 14 8.21 0.89 20 7.85 0.67 13 7.69 1.55 7 6.86 1.86 8 7.50 1.07 42 7.31 1.76 20 7.00 2.51 Group's knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between stakeholder groups E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Employee of a Consultant on Bilateral/ Financial Sector/ NGO/Private Academia/ Ministry WBG Project/PMU Multilateral Agency Private Sector Private Bank Foundation Media Trade Union Research Institute Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group disburses 71 6.56 1.97 16 5.13 2.87 15 6.80 0.94 11 6.45 1.29 18 6.06 1.96 8 5.88 0.84 2 7.50 0.71 6 5.00 0.00 32 6.66 2.18 13 6.31 2.10 funds promptly The World Bank Group effectively monitors and evaluates the 78 7.87 1.26 16 8.00 1.46 18 7.83 0.38 12 7.33 0.89 18 7.50 1.47 12 7.50 1.73 3 7.67 0.58 8 7.50 1.60 39 6.92 2.16 12 7.67 1.67 projects and programs it supports The World Bank Group's approvals and reviews are done in a timely 71 6.90 1.97 15 5.93 3.58 15 7.07 0.80 12 6.08 1.62 18 5.78 2.07 10 6.10 2.13 2 7.50 0.71 6 5.67 0.52 37 6.43 2.24 11 7.00 2.15 fashion The World Bank Group's "Safeguard Policy" requirements 53 6.92 2.02 11 6.64 1.80 12 7.67 0.49 4 7.50 1.73 13 5.85 1.28 7 7.00 1.29 2 7.00 1.41 8 4.75 1.49 28 4.96 2.20 9 6.33 2.83 are reasonable* The World Bank Group's conditions 66 6.55 1.95 16 6.94 2.72 18 7.22 0.88 11 7.27 1.01 19 6.37 0.96 7 6.43 1.62 4 7.50 0.58 6 5.17 1.60 24 4.79 2.55 9 6.22 3.07 on its lending are reasonable* The World Bank Group takes 69 7.17 1.72 15 4.53 2.53 11 7.09 0.94 11 5.91 1.38 18 6.00 1.68 9 7.00 1.12 1 8.00 . 6 6.67 0.82 32 7.16 2.53 11 6.82 1.83 decisions quickly in Turkey* Working with the World Bank Group increases Turkey’s 79 7.48 1.84 16 7.50 1.03 19 7.89 0.32 12 7.50 1.00 19 7.05 1.08 12 7.83 2.17 5 8.00 0.71 9 7.00 1.00 36 5.58 2.47 12 7.92 1.56 institutional capacity* The World Bank Group ensures consistency and continuity through 50 6.64 1.84 14 7.57 1.79 11 8.00 0.00 10 6.50 0.97 7 5.71 1.50 8 7.88 1.36 1 8.00 . 2 4.00 1.41 13 6.08 2.33 8 5.75 1.91 staff changes* Where country systems are adequate, the World Bank Group 54 6.69 1.93 10 3.80 2.53 13 7.69 0.48 11 7.18 1.08 11 5.18 0.98 8 6.75 2.32 2 8.00 0.00 6 4.50 1.23 26 6.88 2.09 9 6.00 3.08 makes appropriate use of them* The World Bank Group provides 71 7.44 1.87 15 7.47 2.13 17 7.94 0.24 11 6.91 1.45 19 7.58 0.90 11 7.27 1.90 3 8.00 0.00 8 6.50 1.85 28 7.04 1.92 10 7.10 2.51 effective implementation support *Significantly different between stakeholder groups 87 The World Bank Group Turkey Country Opinion Survey 2014 F. The Future Role of the World Bank Group in Turkey Which of the following SHOULD the World Bank Group do to make itself of greater value in Turkey? (Choose no more than TWO) Employee Consultant on Bilateral/ Financial NGO/ Percentage of Respondents of a WBG-Supported Multilateral Private Sector/ Private Trade (Responses Combined) Ministry Project/PMU Agency Sector Private Bank Foundation Media Union Academia Other Provide more adequate data/knowledge/ 15.3% 18.8% 16.0% 0.0% 20.0% 17.6% 30.0% 33.3% 40.4% 43.5% statistics/figures on Turkey’s economy* Collaborate more effectively with Government 25.9% 12.5% 24.0% 14.3% 0.0% 5.9% 10.0% 0.0% 12.8% 17.4% clients (e.g., national, state, local) Offer more innovative financial products* 11.8% 12.5% 0.0% 7.1% 30.0% 5.9% 0.0% 44.4% 2.1% 17.4% Improve the competitiveness of its financing 14.1% 37.5% 0.0% 7.1% 5.0% 0.0% 20.0% 0.0% 0.0% 4.3% compared to markets* Reach out more to groups outside of 25.9% 31.3% 76.0% 28.6% 25.0% 76.5% 20.0% 33.3% 48.9% 17.4% Government* Improve the quality of its experts as related to 14.1% 37.5% 0.0% 0.0% 20.0% 0.0% 20.0% 0.0% 14.9% 4.3% Turkey’s specific challenges* Offer more innovative knowledge services 16.5% 0.0% 20.0% 14.3% 0.0% 0.0% 0.0% 0.0% 10.6% 8.7% Ensure greater selectivity in its work 2.4% 0.0% 0.0% 7.1% 0.0% 0.0% 10.0% 0.0% 0.0% 8.7% Increase the level of capacity development in the 32.9% 6.3% 20.0% 64.3% 25.0% 41.2% 30.0% 11.1% 23.4% 26.1% country* Reduce the complexity of obtaining World Bank 22.4% 31.3% 0.0% 57.1% 50.0% 35.3% 10.0% 44.4% 12.8% 30.4% Group financing* Increase availability of Fee-Based services* 0.0% 6.3% 0.0% 0.0% 0.0% 0.0% 0.0% 11.1% 6.4% 13.0% Work faster 1.2% 0.0% 0.0% 0.0% 5.0% 0.0% 0.0% 0.0% 8.5% 0.0% Other 8.2% 0.0% 0.0% 0.0% 0.0% 5.9% 0.0% 0.0% 0.0% 4.3% *Significantly different between stakeholder groups When considering the combination of services that the World Bank Group offers in Turkey, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Turkey?* Employee Consultant on Bilateral/ Financial NGO/ of a WBG-Supported Multilateral Private Sector/ Private Trade Percentage of Respondents Ministry Project/PMU Agency Sector Private Bank Foundation Media Union Academia Other Financial services 36.6% 37.5% 44.0% 7.1% 75.0% 42.9% 77.8% 55.6% 8.7% 38.1% Knowledge products 31.7% 6.3% 40.0% 28.6% 5.0% - 11.1% 11.1% 63.0% 28.6% Convening services 9.8% - 12.0% 7.1% 10.0% 21.4% - 33.3% 15.2% 28.6% None of the above 1.2% - - - - 14.3% - - 4.3% - The combination is appropriate for Turkey 12.2% 56.3% - 50.0% 10.0% 7.1% 11.1% - - - Don't know 8.5% - 4.0% 7.1% - 14.3% - - 8.7% 4.8% *Significantly different between stakeholder groups 88 The World Bank Group Turkey Country Opinion Survey 2014 G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Turkey? (Choose no more than TWO) Employee Consultant on Bilateral/ Financial NGO/ Percentage of Respondents of a WBG-Supported Multilateral Private Sector/ Private Trade (Responses Combined) Ministry Project/PMU Agency Sector Private Bank Foundation Media Union Academia Other Local newspapers* 39.3% 50.0% 52.0% 78.6% 75.0% 70.6% 50.0% 55.6% 19.1% 34.8% International newspapers 10.7% 25.0% 8.0% 0.0% 5.0% 5.9% 10.0% 11.1% 8.5% 13.0% Local radio* 0.0% 25.0% 0.0% 0.0% 0.0% 0.0% 10.0% 0.0% 0.0% 0.0% International radio 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Local television 14.3% 31.3% 12.0% 14.3% 10.0% 29.4% 50.0% 11.1% 12.8% 30.4% International television* 4.8% 31.3% 0.0% 7.1% 5.0% 0.0% 0.0% 0.0% 12.8% 8.7% Periodicals 2.4% 0.0% 0.0% 0.0% 5.0% 5.9% 0.0% 0.0% 12.8% 4.3% Internet* 83.3% 37.5% 80.0% 100.0% 85.0% 70.6% 40.0% 88.9% 72.3% 91.3% Social media 7.1% 0.0% 0.0% 0.0% 0.0% 5.9% 0.0% 0.0% 14.9% 8.7% Blogs 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 2.1% 0.0% Mobile phones* 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 11.1% 0.0% 0.0% Instant messaging 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 2.1% 0.0% Other 11.9% 0.0% 4.0% 0.0% 0.0% 0.0% 20.0% 22.2% 4.3% 4.3% *Significantly different between stakeholder groups Are you aware of the World Bank's Access to Information Policy under which the Bank will now disclose any information in its possession that is not a list of exceptions?* Employee Consultant on Bilateral/ Financial NGO/ of a WBG-Supported Multilateral Private Sector/ Private Trade Percentage of Respondents Ministry Project/PMU Agency Sector Private Bank Foundation Media Union Academia Other Yes 21.7% 18.8% 52.0% 7.7% 20.0% 17.6% 10.0% 55.6% 44.7% 18.2% No 78.3% 81.3% 48.0% 92.3% 80.0% 82.4% 90.0% 44.4% 55.3% 81.8% *Significantly different between stakeholder groups Have you requested information from the World Bank Group on its activities in the past year?* Employee Consultant on Bilateral/ Financial NGO/ of a WBG-Supported Multilateral Private Sector/ Private Trade Percentage of Respondents Ministry Project/PMU Agency Sector Private Bank Foundation Media Union Academia Other Yes 13.8% 6.3% 52.0% 21.4% - 25.0% 44.4% 55.6% 6.5% - No 86.3% 93.8% 48.0% 78.6% 100.0% 75.0% 55.6% 44.4% 93.5% 100.0% *Significantly different between stakeholder groups Were you able to obtain this information? Employee Consultant on Bilateral/ Financial NGO/ of a WBG-Supported Multilateral Private Sector/ Private Trade Percentage of Respondents Ministry Project/PMU Agency Sector Private Bank Foundation Media Union Academia Other Yes 100.0% 100.0% 100.0% 100.0% - 100.0% 75.0% - 100.0% - No - - - - - - 25.0% - - - 89 The World Bank Group Turkey Country Opinion Survey 2014 G. Communication and Information Sharing (continued) Do you have access to the Internet?* Employee Consultant on Bilateral/ Financial NGO/ of a WBG-Supported Multilateral Private Sector/ Private Trade Percentage of Respondents Ministry Project/PMU Agency Sector Private Bank Foundation Media Union Academia Other Yes 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 75.0% 100.0% 100.0% 100.0% No - - - - - - 25.0% - - - *Significantly different between stakeholder groups Do you use/have used the World Bank Group website?* Employee Consultant on Bilateral/ Financial NGO/ of a WBG-Supported Multilateral Private Sector/ Private Trade Percentage of Respondents Ministry Project/PMU Agency Sector Private Bank Foundation Media Union Academia Other Yes 87.7% 62.5% 84.0% 92.9% 95.0% 76.5% 100.0% 100.0% 66.7% 47.6% No 12.3% 37.5% 16.0% 7.1% 5.0% 23.5% - - 33.3% 52.4% *Significantly different between stakeholder groups Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Employee of a Consultant on Bilateral/ Financial Sector/ NGO/Private Academia/ Ministry WBG Project/PMU Multilateral Agency Private Sector Private Bank Foundation Media Trade Union Research Institute Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD I use/consult World Bank Group's data more often than I did a few 77 6.12 2.45 15 4.47 3.14 25 6.20 2.55 14 3.71 2.61 20 3.55 2.48 12 6.92 1.93 7 6.29 2.06 9 6.33 1.58 43 4.28 3.22 17 4.59 2.40 years ago* I find the World Bank Group's 70 6.89 1.78 10 5.50 2.59 21 6.14 1.88 13 6.23 1.88 19 4.68 1.95 12 7.33 2.23 8 5.13 1.46 9 6.33 1.58 33 6.36 2.40 10 6.10 1.60 websites easy to navigate* I find the information on the World 72 7.40 1.57 10 8.80 1.14 21 7.24 1.34 13 7.92 0.64 19 6.58 1.58 12 7.83 1.53 8 6.63 1.30 9 6.33 1.58 33 7.67 1.87 11 6.73 3.26 Bank Group's websites useful* The World Bank Group's social media channels are valuable 35 6.51 2.34 1 4.00 . 19 5.95 1.62 1 7.00 . 12 5.50 1.45 8 7.63 2.07 2 1.50 0.71 5 5.00 0.00 32 3.63 3.42 7 7.71 1.80 sources of information about the institution* When I need information from the World Bank Group I know how to 78 7.15 2.00 14 9.43 1.02 25 5.72 2.85 13 9.62 0.87 20 6.90 1.89 11 7.45 2.46 8 6.63 3.20 9 5.44 0.53 42 5.31 3.57 17 6.35 2.42 find it* The World Bank Group is responsive to my information 65 7.55 1.90 11 8.55 1.21 23 4.13 3.38 13 8.85 0.80 9 7.00 1.23 9 8.33 1.50 5 7.80 1.79 9 6.33 1.58 28 4.89 3.69 11 6.64 3.14 requests and inquiries* *Significantly different between stakeholder groups 90 The World Bank Group Turkey Country Opinion Survey 2014 H. Background Information Which of the following agencies of the World Bank Group do you work with in Turkey? (Select all that apply) Employee Consultant on Bilateral/ Financial NGO/ Percentage of Respondents of a WBG-Supported Multilateral Private Sector/ Private Trade (Responses Combined) Ministry Project/PMU Agency Sector Private Bank Foundation Media Union Academia Other The World Bank (IBRD)* 67.9% 100.0% 24.0% 92.9% 100.0% 35.3% 40.0% 0.0% 32.6% 42.9% The International Finance Corporation (IFC)* 7.7% 25.0% 24.0% 71.4% 40.0% 5.9% 10.0% 0.0% 0.0% 9.5% The Multilateral Investment Guarantee Agency 2.6% 0.0% 20.0% 0.0% 5.0% 0.0% 0.0% 0.0% 0.0% 0.0% (MIGA)* None* 32.1% 0.0% 40.0% 7.1% 0.0% 58.8% 60.0% 100.0% 67.4% 47.6% *Significantly different between stakeholder groups Which of the following describes most of your exposure to the World Bank Group in Turkey? (Choose no more than TWO) Employee Consultant on Bilateral/ Financial NGO/ Percentage of Respondents of a WBG-Supported Multilateral Private Sector/ Private Trade (Responses Combined) Ministry Project/PMU Agency Sector Private Bank Foundation Media Union Academia Other Observer (i.e., follow in media, discuss in informal 13.1% 0.0% 24.0% 7.1% 0.0% 18.8% 40.0% 55.6% 39.1% 18.2% conversations, etc.)* Use World Bank Group reports/data* 52.4% 6.3% 44.0% 64.3% 20.0% 37.5% 50.0% 44.4% 43.5% 18.2% Engage in World Bank Group related/sponsored 20.2% 43.8% 8.0% 71.4% 20.0% 12.5% 0.0% 44.4% 10.9% 27.3% events/activities* Collaborate as part of my professional duties* 57.1% 93.8% 40.0% 28.6% 100.0% 37.5% 30.0% 0.0% 43.5% 54.5% Use World Bank Group website for information, 25.0% 6.3% 0.0% 14.3% 20.0% 31.3% 30.0% 0.0% 13.0% 4.5% data, research, etc.* *Significantly different between stakeholder groups 91 The World Bank Group Turkey Country Opinion Survey 2014 Appendix C: Responses to All Questions across Geographic Locations Ankara N=203  Outside Ankara N=73 A. General Issues Facing Turkey In general, how would you say that Turkey is headed in...? Percentage of Respondents Ankara Outside Ankara The right direction 42.3% 36.2% The wrong direction 30.4% 31.9% Not sure 27.3% 31.9% Listed below are a number of development priorities in Turkey. Please identify which of the following you consider the most important development priorities in Turkey. (Choose no more than THREE) Percentage of Respondents (Responses Combined) Ankara Outside Ankara Social protection 6.0% 2.7% Transport 2.0% 2.7% Public sector governance/reform 15.5% 19.2% Gender equity 5.0% 9.6% Foreign direct investment 5.0% 4.1% Water and sanitation 0.0% 0.0% Anti-corruption 18.0% 16.4% Job creation/employment 23.5% 32.9% Rural and regional development* 10.0% 31.5% Financial markets and savings 6.0% 4.1% Urban development and planning 6.0% 9.6% Environmental sustainability 6.5% 11.0% Income inequality 17.5% 12.3% Health 5.0% 4.1% Education quality 55.0% 54.8% Poverty reduction 6.0% 4.1% Energy 19.5% 9.6% Climate change* 0.5% 4.1% Agricultural development* 3.0% 12.3% Trade and exports 6.5% 2.7% Competitiveness 16.5% 17.8% Economic growth* 20.0% 6.8% Law and justice 30.0% 26.0% Regulatory framework for private sector dev. 7.0% 1.4% Communicable/non-communicable diseases 0.0% 0.0% Disaster management 1.0% 0.0% Migration 1.0% 0.0% *Significantly different between locations 92 The World Bank Group Turkey Country Opinion Survey 2014 A. General Issues Facing Turkey (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Turkey? (Choose no more than THREE) Percentage of Respondents (Responses Combined) Ankara Outside Ankara Water and sanitation* 0.0% 2.7% Income inequality 45.2% 43.8% Economic growth 41.7% 42.5% Climate change 0.0% 0.0% Gender equity 5.0% 2.7% Rural and regional development 38.2% 38.4% Urban development and planning 1.5% 4.1% Regulatory framework for private sector dev. 5.0% 0.0% Social protection 12.6% 16.4% Law and justice 3.5% 6.8% Transport 0.0% 0.0% Competitiveness 4.5% 5.5% Communicable/non-communicable diseases 0.0% 0.0% Migration 8.0% 2.7% Anti-corruption 12.1% 9.6% Foreign direct investment 3.0% 0.0% Education quality 34.2% 38.4% Energy 4.0% 4.1% Public sector governance/reform 3.5% 2.7% Environmental sustainability 0.0% 1.4% Disaster management 0.5% 0.0% Health 1.5% 4.1% Agricultural development 12.1% 12.3% Job creation/employment 45.7% 52.1% Financial markets and savings 0.5% 1.4% Trade and exports 2.5% 2.7% *Significantly different between locations 93 The World Bank Group Turkey Country Opinion Survey 2014 A. General Issues Facing Turkey (continued) Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Turkey? (Choose no more than THREE) Percentage of Respondents (Responses Combined) Ankara Outside Ankara Energy 28.0% 30.1% Gender equity 6.0% 4.1% Income inequality 3.5% 8.2% Social protection 2.0% 2.7% Climate change 0.0% 0.0% Anti-corruption 8.5% 9.6% Disaster management 2.0% 0.0% Rural and regional development 27.5% 20.5% Foreign direct investment 9.5% 15.1% Urban development and planning 2.5% 2.7% Water and sanitation 0.0% 0.0% Education quality 40.0% 30.1% Migration 3.0% 4.1% Regulatory framework for private sector dev.* 11.0% 23.3% Communicable/non-communicable diseases 0.0% 0.0% Trade and exports 33.0% 28.8% Public sector governance/reform 9.5% 9.6% Job creation/employment 28.5% 28.8% Agricultural development 10.0% 11.0% Transport 2.0% 1.4% Environmental sustainability 4.0% 0.0% Health 0.0% 0.0% Law and justice 6.0% 8.2% Competitiveness 26.5% 30.1% Financial markets and savings* 19.5% 31.5% *Significantly different between locations When thinking about the idea of 'shared prosperity' in your country, which of the following TWO best illustrate how this would be achieved in Turkey? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Ankara Outside Ankara Better employment opportunities for young people 21.1% 14.3% Better employment opportunities for women 10.8% 8.6% Greater access to micro-finance for the poor* 3.6% 14.3% Greater voice and participation for citizens to help ensure 9.8% 14.3% greater accountability Greater access to health and nutrition for citizens 5.2% 5.7% Better entrepreneurial opportunities 11.9% 8.6% A growing middle class 13.9% 15.7% Better opportunity for the poor who live in rural areas* 8.2% 17.1% Better opportunity for the poor who live in urban areas 1.0% 0.0% Consistent economic growth 35.1% 31.4% More reliable social safety net 12.9% 15.7% Greater equity of fiscal policy* 8.2% 18.6% Education and training that better ensure job opportunity* 46.4% 30.0% Better quality public services 2.1% 1.4% Other 2.1% 2.9% *Significantly different between locations 94 The World Bank Group Turkey Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group Ankara Outside Ankara N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in Turkey? 201 6.65 2.66 72 6.71 2.02 (1-Not familiar at all, 10-Extremely familiar) Ankara Outside Ankara N Mean SD N Mean SD Overall, please rate your impression of the World Bank Group’s 189 6.87 2.15 68 6.85 1.88 effectiveness in Turkey. (1-Not effective at all, 10-Very effective) Ankara Outside Ankara N Mean SD N Mean SD To what extent do you believe the World Bank Group's staff is well prepared 174 6.26 2.18 64 7.02 2.07 to help Turkey solve its most complicated development challenges?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between locations When thinking about how the World Bank Group can have the most impact on development results in Turkey, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Turkey? (Choose no more than THREE) Percentage of Respondents (Responses Combined) Ankara Outside Ankara Social protection 4.0% 4.1% Public sector governance/reform 4.5% 6.8% Transport 12.0% 11.0% Poverty reduction 17.5% 8.2% Gender equity 8.5% 6.8% Competitiveness 18.0% 20.5% Rural and regional development 23.0% 34.2% Foreign direct investment 3.5% 2.7% Water and sanitation 0.0% 1.4% Energy 15.5% 20.5% Job creation/employment 29.5% 24.7% Financial markets and savings 5.5% 4.1% Urban development and planning 5.0% 9.6% Environmental sustainability 5.0% 4.1% Income inequality 14.5% 13.7% Health 3.0% 4.1% Education quality 47.5% 38.4% Climate change 0.5% 2.7% Agricultural development 13.0% 13.7% Trade and exports 10.0% 13.7% Economic growth 29.5% 23.3% Law and justice* 4.0% 13.7% Regulatory framework for private sector dev. 4.0% 6.8% Communicable/non-communicable diseases 0.0% 0.0% Anti-corruption 5.0% 5.5% Migration 1.0% 2.7% Disaster management 3.0% 0.0% *Significantly different between locations 95 The World Bank Group Turkey Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Turkey? Greatest Value Percentage of Respondents Ankara Outside Ankara Convening/facilitating* 3.4% 10.4% Data 1.1% 4.5% Policy advice, studies, analyses 25.0% 31.3% Financial resources 25.0% 35.8% Capacity development* 22.7% 10.4% Technical assistance* 18.2% 6.0% Mobilizing third party financial resources 1.1% 1.5% Donor coordination 0.6% 0.0% Linkage to non-Bank expertise 0.6% 0.0% Other 1.1% 0.0% *Significantly different between locations nd 2 Greatest Value Percentage of Respondents Ankara Outside Ankara Convening/facilitating 1.2% 3.0% Data 1.8% 4.5% Policy advice, studies, analyses 18.7% 9.0% Financial resources 13.9% 16.4% Capacity development 27.1% 31.3% Technical assistance 20.5% 10.4% Mobilizing third party financial resources 9.0% 13.4% Donor coordination* 1.8% 10.4% Linkage to non-Bank expertise 4.8% 1.5% Other 0.6% 0.0% *Significantly different between locations How effectively do the World Bank Groups’ activities below support Turkey’s efforts to achieve development results? Ankara Outside Ankara N Mean SD N Mean SD Convening/facilitating 124 5.77 2.11 36 5.47 2.16 Data 150 6.97 1.74 51 6.82 1.69 Policy advice, studies, analyses 165 7.36 1.68 54 7.00 1.80 Financial resources 174 7.13 1.73 63 7.11 2.09 Technical assistance 165 7.21 1.68 55 6.85 2.18 Mobilizing third party financial resources 140 6.46 2.26 52 6.65 1.91 Donor coordination 118 6.07 2.52 40 6.28 2.05 Linkage to non-Bank expertise 113 5.95 2.78 30 6.40 2.58 (1-Not effective at all, 10-Very effective) 96 The World Bank Group Turkey Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) The World Bank Group can provide capacity building support in a number of ways in Turkey. To what degree would Turkey benefit, if capacity building were to support…? Ankara Outside Ankara N Mean SD N Mean SD Groups outside of government (e.g., civil society, media) to help them 181 7.08 2.09 64 7.34 2.26 more effectively engage and participate in development efforts The public sector , related to implementation of specific development 182 7.41 1.84 69 7.45 1.84 projects on the ground The public sector , related to changing institutions (organizations or 179 6.67 2.42 62 6.55 2.37 sociopolitical conditions) The private sector , related to institutional and policy change 174 7.11 2.03 69 7.45 1.82 (1-To no degree at all, 10-To a very significant degree) Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Turkey? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Ankara Outside Ankara Staff too inaccessible* 13.1% 0.0% Not exploring alternative policy options 13.1% 8.2% Not adequately sensitive to political/social realities in Turkey 16.6% 11.0% Not enough public disclosure of its work 25.1% 19.2% Arrogant in its approach 3.0% 4.1% Not aligned with country priorities 7.5% 8.2% The credibility of its knowledge/data 2.5% 0.0% Not willing to honestly criticize policies and reform efforts in the country 11.6% 5.5% Too influenced by developed countries* 14.1% 24.7% Imposing technocratic solutions without regard to political realities 11.1% 13.7% Too slow and bureaucratic in its operational policies and procedures 25.6% 30.1% Not aligned with other donors’ work* 0.0% 4.1% Not collaborating enough with non-state actors 11.1% 17.8% Not client focused 10.1% 13.7% Other* 2.5% 13.7% Don’t know 8.0% 5.5% *Significantly different between locations Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Turkey? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Ankara Outside Ankara Capacity development* 57.2% 48.9% Policy based lending/budget support to the 11.6% 12.8% Government Knowledge products/services 6.5% 10.6% Investment lending 41.3% 51.1% Technical assistance 18.1% 14.9% Trust Fund management 10.9% 6.4% South-South knowledge exchange 15.9% 14.9% Other* 8.0% 4.3% Don’t know 5.1% 4.3% *Significantly different between locations 97 The World Bank Group Turkey Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank Group collaborate with more in your country to ensure better development results there? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Ankara Outside Ankara Academia/Think Tanks/Research Institutes 41.0% 40.0% Donor Community 1.5% 4.3% Media 9.0% 14.3% NGOs 18.5% 27.1% Local Government 15.5% 24.3% Private Sector* 39.0% 24.3% Parliament* 18.0% 4.3% Community-Based Organizations 20.5% 15.7% Beneficiaries 14.0% 8.6% Foundations 0.5% 0.0% Faith-Based Organizations 0.0% 0.0% Other* 2.0% 10.0% Don’t know 0.5% 0.0% *Significantly different between locations To what extent do you agree with the following statements about the World Bank Group’s work in Turkey? Ankara Outside Ankara N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in development 183 5.70 2.23 67 6.37 2.26 in Turkey* The World Bank Group’s work is aligned with what I consider the 181 6.39 2.19 67 6.99 2.27 development priorities for Turkey The World Bank Group supports programs and strategies that are realistic 169 6.31 2.16 63 6.89 2.42 for Turkey The World Bank Group treats clients and stakeholders in Turkey with respect 161 7.24 2.11 65 7.57 2.49 (1-Strongly disagree, 10-Strongly agree) *Significantly different between locations 98 The World Bank Group Turkey Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Turkey, in terms of each of the following? Ankara Outside Ankara N Mean SD N Mean SD Responsiveness 168 6.40 1.89 63 6.65 2.10 Flexibility (in terms of the World Bank Group’s products and services) 157 6.15 1.90 59 5.92 2.08 Flexibility (in terms of changing country circumstances) 168 5.96 2.05 56 5.96 2.15 Being inclusive 166 6.68 2.02 55 6.27 1.85 Openness 168 7.23 1.94 62 7.53 1.71 Staff accessibility* 165 6.70 2.31 60 7.75 2.11 Straightforwardness and honesty 154 7.53 1.97 66 8.11 2.01 Ease of access to the people at the World Bank Group who are making 152 6.66 2.35 54 6.98 2.81 decisions important to my work Collaboration with groups outside of the Government 146 6.47 1.77 47 6.45 2.16 Collaboration with the Government 151 7.54 1.80 50 7.72 1.51 Collaboration with other donors 114 6.92 1.99 43 6.86 2.08 The speed in which it gets things accomplished on the ground 147 6.22 1.98 52 6.58 1.74 Being a long-term partner* 146 7.69 2.10 55 8.44 1.56 (1-To no degree at all, 10-To a very significant degree) *Significantly different between locations To be a more effective development partner in Turkey, do you believe that the World Bank Group should have…? Percentage of Respondents Ankara Outside Ankara More local presence 66.7% 71.2% The current level of local presence is adequate 19.8% 23.3% Less local presence .5% - Don't know 13.0% 5.5% 99 The World Bank Group Turkey Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Turkey? (1-Not important at all, 10-Very important) Ankara Outside Ankara N Mean SD N Mean SD Anti-corruption 166 7.39 2.39 56 7.43 2.19 Migration 160 7.05 2.30 60 7.43 2.09 Transport 168 6.55 2.35 66 7.03 1.86 Competitiveness 154 7.85 2.03 61 7.93 1.99 Law and justice 152 7.51 2.33 51 7.76 2.38 Urban development and planning 164 8.04 1.83 53 8.30 1.62 Environmental sustainability* 176 8.07 1.79 67 8.66 1.25 Regulatory framework for private sector development 156 7.58 1.98 63 7.83 1.56 Communicable/non-communicable diseases 148 5.93 2.13 43 6.33 2.06 Poverty reduction 168 8.01 1.78 67 7.93 1.51 Gender equity 156 7.21 2.64 59 7.90 1.79 Foreign direct investment 142 7.21 2.42 53 7.36 2.13 Water and sanitation 156 6.53 2.03 52 7.12 1.94 Trade and exports 161 7.81 2.07 65 7.34 2.25 Economic growth 167 8.18 1.73 67 7.99 2.04 Energy 177 7.90 1.81 66 7.85 2.08 Disaster management 166 7.51 1.71 61 7.13 1.59 Public sector governance/reform 164 7.77 1.96 62 8.08 2.29 Job creation/employment 170 8.26 1.72 65 8.34 1.46 Financial markets and savings 167 7.62 2.03 69 7.13 2.30 Income inequality* 159 7.64 2.00 54 8.33 1.67 Health 152 7.18 2.14 50 7.52 1.69 Rural and regional development 164 7.67 1.81 63 7.75 2.13 Education quality 170 8.10 1.93 59 7.73 2.28 Social protection 150 6.98 2.35 52 7.04 2.21 Climate change* 167 6.81 2.60 60 7.72 1.81 Agricultural development 175 7.74 1.75 64 7.42 2.22 *Significantly different between locations 100 The World Bank Group Turkey Country Opinion Survey 2014 C. World Bank Group Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank is in terms of the work it does in the following areas of development in Turkey? (1-Not effective at all, 10-Very effective) Ankara Outside Ankara N Mean SD N Mean SD Migration 79 4.59 2.04 18 4.94 2.21 Transport* 93 5.13 2.77 26 6.81 1.83 Competitiveness 90 6.90 2.03 41 6.98 1.71 Urban development and planning 90 6.27 1.95 24 6.38 2.12 Environmental sustainability* 112 6.66 1.97 39 7.62 1.93 Regulatory framework for private sector development 112 6.22 2.29 31 6.42 1.82 Poverty reduction 117 5.47 2.05 34 6.15 2.27 Gender equity 105 5.10 2.87 28 5.93 2.36 Foreign direct investment* 110 6.24 2.22 24 7.54 1.14 Water and sanitation* 103 5.33 2.52 23 6.78 1.78 Trade and exports 105 6.78 1.81 37 6.51 1.95 Economic growth 134 6.87 1.95 48 7.02 2.24 Energy* 133 6.39 2.32 46 7.63 1.98 Disaster management 101 6.97 2.30 26 6.77 2.30 Public sector governance/reform 122 6.32 1.83 30 6.93 1.53 Job creation/employment 122 6.11 2.19 47 6.64 2.17 Financial markets and savings 111 6.87 1.97 35 6.46 2.03 Income inequality 122 5.41 2.59 27 5.56 2.71 Health 113 5.53 2.48 21 6.24 2.07 Rural and regional development 116 5.89 2.23 46 6.63 2.11 Education quality 117 5.39 2.44 31 5.48 2.59 Social protection 92 4.74 2.30 20 5.85 2.43 Climate change 117 5.60 2.58 30 6.10 2.17 *Significantly different between locations Ankara Outside Ankara N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve 180 5.95 1.87 63 6.51 1.83 development results in Turkey?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between locations To what extent do you agree with the following statements about the World Bank Group in Turkey? (1-Strongly disagree, 10-Strongly agree) Ankara Outside Ankara N Mean SD N Mean SD The World Bank Group's financial instruments meet the needs of Turkey 174 6.12 2.14 64 6.16 2.28 The World Bank Group meets Turkey’s needs for knowledge services 181 6.35 2.02 67 6.22 2.12 101 The World Bank Group Turkey Country Opinion Survey 2014 D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? Percentage of Respondents Ankara Outside Ankara Weekly 8.0% 8.2% Monthly 29.6% 23.3% A few times a year 37.2% 46.6% Rarely 20.6% 20.5% Never 4.5% 1.4% In Turkey, to what extent do you believe that the World Bank Group’s knowledge work and activities: Ankara Outside Ankara N Mean SD N Mean SD Are timely 160 6.96 1.62 53 7.30 1.30 Include appropriate level of stakeholder involvement during preparation 160 6.61 2.05 60 6.93 2.07 Are relevant to Turkey’s development priorities 165 6.65 2.02 63 7.00 1.93 Lead to practical solutions 160 5.76 1.96 60 6.15 1.79 Are accessible (well written and easy to understand)* 170 7.07 2.14 66 7.65 1.46 Are source of relevant information on global good practices 171 7.33 2.14 66 7.73 1.73 Enhance your knowledge and/or skills* 166 7.08 2.14 66 7.77 1.50 Are adequately disseminated 142 5.93 2.28 52 5.83 1.97 Are translated enough into local language* 154 5.90 2.62 49 7.04 2.02 Are adaptable to Turkey’s specific development challenges and country 167 6.17 2.28 55 6.47 2.19 circumstances (1-To no degree at all, 10-To a very significant degree) *Significantly different between locations Ankara Outside Ankara N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your 186 6.26 1.73 68 6.22 1.96 country? Overall, how would you rate the technical quality of the World Bank Group's 181 7.37 1.76 69 7.62 1.39 knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) 102 The World Bank Group Turkey Country Opinion Survey 2014 E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Ankara Outside Ankara N Mean SD N Mean SD The World Bank Group disburses funds promptly 149 6.30 2.14 48 6.58 1.30 The World Bank Group effectively monitors and evaluates the projects and 163 7.54 1.51 58 7.91 1.49 programs it supports The World Bank Group's approvals and reviews are done in a timely 152 6.40 2.12 52 7.15 2.03 fashion* The World Bank Group's "Safeguard Policy" requirements are reasonable 119 6.46 2.08 34 6.32 2.10 The World Bank Group's conditions on its lending are reasonable 139 6.32 2.05 47 6.81 2.06 The World Bank Group takes decisions quickly in Turkey 143 6.75 2.07 47 6.70 1.79 Working with the World Bank Group increases Turkey’s institutional 166 7.10 1.91 58 7.66 1.57 capacity* The World Bank Group ensures consistency and continuity through staff 100 6.78 1.76 30 6.80 2.09 changes Where country systems are adequate, the World Bank Group makes 124 6.65 2.04 32 5.94 2.30 appropriate use of them The World Bank Group provides effective implementation support 143 7.33 1.68 55 7.60 1.84 *Significantly different between locations F. The Future Role of the World Bank Group in Turkey Which of the following SHOULD the World Bank Group do to make itself of greater value in Turkey? (Choose no more than 2) Percentage of Respondents (Responses Combined) Ankara Outside Ankara Provide more adequate data/knowledge/statistics/figures on Turkey’s 22.1% 23.3% economy Collaborate more effectively with Government clients* 18.6% 8.2% Offer more innovative financial products 12.6% 5.5% Improve the competitiveness of its financing compared to markets 9.5% 5.5% Reach out more to groups outside of Government* 33.2% 52.1% Improve the quality of its experts as related to Turkey’s specific 15.1% 5.5% challenges* Offer more innovative knowledge services 12.1% 5.5% Ensure greater selectivity in its work 3.0% 0.0% Increase the level of capacity development in the country 31.2% 24.7% Reduce the complexity of obtaining World Bank Group financing* 21.1% 32.9% Increase availability of Fee-Based services 2.0% 5.5% Work faster 2.5% 1.4% Other* 1.5% 8.2% *Significantly different between locations When considering the combination of services that the World Bank Group offers in Turkey, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Turkey?* Percentage of Respondents Ankara Outside Ankara Financial services 32.8% 44.3% Knowledge products 29.1% 32.9% Convening services 13.8% 10.0% None of the above 2.1% 1.4% The combination is appropriate for Turkey 14.8% 8.6% Don't know 7.4% 2.9% *Significantly different between locations 103 The World Bank Group Turkey Country Opinion Survey 2014 G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Turkey? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Ankara Outside Ankara Local newspapers 46.5% 38.4% International newspapers* 6.5% 20.5% Local radio* 0.5% 5.5% International radio 0.0% 0.0% Local television 19.5% 15.1% International television 7.0% 6.8% Periodicals 3.0% 6.8% Internet 77.5% 76.7% Social media 5.0% 6.8% Blogs 0.5% 0.0% Mobile phones 0.5% 0.0% Instant messaging 0.5% 0.0% Other* 11.5% 0.0% *Significantly different between locations Are you aware of the World Bank's Access to Information Policy under which the Bank will now disclose any information in its possession that is not a list of exceptions?* Percentage of Respondents Ankara Outside Ankara Yes 31.0% 16.9% No 69.0% 83.1% *Significantly different between locations Have you requested information from the World Bank Group on its activities in the past year? Percentage of Respondents Ankara Outside Ankara Yes 19.5% 9.7% No 80.5% 90.3% Were you able to obtain this information? Percentage of Respondents Ankara Outside Ankara Yes 100.0% 87.5% No - 12.5% Do you have access to the Internet?* Percentage of Respondents Ankara Outside Ankara Yes 100.0% 97.1% No - 2.9% *Significantly different between locations Do you use/have used the World Bank Group website? Percentage of Respondents Ankara Outside Ankara Yes 79.8% 78.9% No 20.2% 21.1% 104 The World Bank Group Turkey Country Opinion Survey 2014 G. Communication and Information Sharing (continued) Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Ankara Outside Ankara N Mean SD N Mean SD I use/consult World Bank Group's data more often than I did a few years ago 176 5.10 2.94 65 5.69 2.28 I find the World Bank Group's websites easy to navigate 148 6.29 2.06 57 6.30 2.06 I find the information on the World Bank Group's websites useful 150 7.21 1.81 59 7.69 1.39 The World Bank Group's social media channels are valuable sources of 86 5.38 2.94 38 5.95 2.28 information about the institution When I need information from the World Bank Group I know how to find it 177 6.64 2.75 62 7.19 2.44 The World Bank Group is responsive to my information requests and 139 6.52 3.04 46 7.52 1.81 inquiries* *Significantly different between locations H. Background Information Which of the following agencies of the World Bank Group do you work with in Turkey? (Select all that apply) Percentage of Respondents (Responses Combined) Ankara Outside Ankara The World Bank (IBRD) 55.6% 62.1% The International Finance Corporation (IFC)* 13.2% 24.2% The Multilateral Investment Guarantee Agency 3.7% 1.5% (MIGA) None 39.7% 33.3% *Significantly different between locations Which of the following describes most of your exposure to the World Bank Group in Turkey? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Ankara Outside Ankara Observer (i.e., follow in media, discuss in informal 24.5% 6.9% conversations, etc.)* Use World Bank Group reports/data 44.9% 34.7% Engage in World Bank Group related/sponsored 18.4% 29.2% events/activities Collaborate as part of my professional duties 48.5% 59.7% Use World Bank Group website for information, 11.7% 27.8% data, research, etc.* *Significantly different between locations 105 The World Bank Group Turkey Country Opinion Survey 2014 Appendix D: Responses to All Questions across Collaborators Collaborators N=119  Non-Collaborators N=156 A. General Issues Facing Turkey In general, how would you say that Turkey is headed in...? Percentage of Respondents Collaborators Non-Collaborators The right direction 42.6% 38.8% The wrong direction 28.7% 32.7% Not sure 28.7% 28.6% Listed below are a number of development priorities in Turkey. Please identify which of the following you consider the most important development priorities in Turkey. (Choose no more than THREE) Percentage of Respondents (Responses Combined) Collaborators Non-Collaborators Social protection* 1.7% 7.1% Transport* 0.0% 3.9% Public sector governance/reform* 22.2% 12.3% Gender equity 6.8% 5.8% Foreign direct investment 2.6% 6.5% Water and sanitation 0.0% 0.0% Anti-corruption* 12.0% 21.9% Job creation/employment 23.9% 28.4% Rural and regional development* 21.4% 11.6% Financial markets and savings 3.4% 7.1% Urban development and planning 5.1% 8.4% Environmental sustainability* 12.0% 4.5% Income inequality* 9.4% 20.6% Health 6.8% 3.2% Education quality 54.7% 55.5% Poverty reduction 4.3% 5.8% Energy 18.8% 15.5% Climate change 1.7% 1.3% Agricultural development 5.1% 5.8% Trade and exports 6.0% 5.2% Competitiveness* 27.4% 9.0% Economic growth 17.1% 16.1% Law and justice 34.2% 25.2% Regulatory framework for private sector development* 0.9% 8.4% Communicable/non-communicable diseases 0.0% 0.0% Disaster management 0.0% 1.3% Migration 0.0% 1.3% *Significantly different between collaborators and non-collaborators 106 The World Bank Group Turkey Country Opinion Survey 2014 A. General Issues Facing Turkey (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Turkey? (Choose no more than THREE) Percentage of Respondents (Responses Combined) Collaborators Non-Collaborators Water and sanitation 0.9% 0.6% Income inequality 45.3% 44.8% Economic growth 41.9% 42.2% Climate change 0.0% 0.0% Gender equity 3.4% 5.2% Rural and regional development 38.5% 37.0% Urban development and planning 3.4% 1.3% Regulatory framework for private sector development 6.0% 1.9% Social protection 12.0% 14.9% Law and justice* 7.7% 1.9% Transport 0.0% 0.0% Competitiveness 6.8% 3.2% Communicable/non-communicable diseases 0.0% 0.0% Migration 5.1% 7.8% Anti-corruption* 16.2% 7.1% Foreign direct investment* 5.1% 0.0% Education quality 32.5% 38.3% Energy* 0.9% 6.5% Public sector governance/reform* 6.0% 1.3% Environmental sustainability 0.0% 0.6% Disaster management 0.9% 0.0% Health* 0.0% 3.9% Agricultural development* 7.7% 15.6% Job creation/employment 53.8% 42.9% Financial markets and savings 0.9% 0.6% Trade and exports 2.6% 1.9% *Significantly different between collaborators and non-collaborators 107 The World Bank Group Turkey Country Opinion Survey 2014 A. General Issues Facing Turkey (continued) Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Turkey? (Choose no more than THREE) Percentage of Respondents (Responses Combined) Collaborators Non-Collaborators Energy* 20.2% 34.6% Gender equity 5.9% 5.2% Income inequality 4.2% 5.2% Social protection 2.5% 2.0% Climate change 0.0% 0.0% Anti-corruption 12.6% 5.9% Disaster management* 3.4% 0.0% Rural and regional development 31.1% 20.9% Foreign direct investment 10.1% 11.8% Urban development and planning 3.4% 2.0% Water and sanitation 0.0% 0.0% Education quality* 28.6% 45.1% Migration* 5.9% 1.3% Regulatory framework for private sector development* 19.3% 10.5% Communicable/non-communicable diseases* 0.0% 0.0% Trade and exports* 40.3% 25.5% Public sector governance/reform 11.8% 7.2% Job creation/employment 31.1% 26.8% Agricultural development 13.4% 7.8% Transport* 0.0% 3.3% Environmental sustainability 0.8% 4.6% Health 0.0% 0.0% Law and justice 5.0% 8.5% Competitiveness 29.4% 26.1% Financial markets and savings 20.2% 24.8% *Significantly different between collaborators and non-collaborators When thinking about the idea of 'shared prosperity' in your country, which of the following TWO best illustrate how this would be achieved in Turkey? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Collaborators Non-Collaborators Better employment opportunities for young people* 11.4% 25.3% Better employment opportunities for women 10.5% 10.0% Greater access to micro-finance for the poor 5.3% 6.7% Greater voice and participation for citizens to help ensure 12.3% 10.0% greater accountability Greater access to health and nutrition for citizens 6.1% 4.7% Better entrepreneurial opportunities* 5.3% 15.3% A growing middle class 9.6% 18.0% Better opportunity for the poor who live in rural areas 8.8% 11.3% Better opportunity for the poor who live in urban areas 0.9% 0.7% Consistent economic growth 40.4% 30.0% More reliable social safety net* 22.8% 6.7% Greater equity of fiscal policy* 17.5% 6.0% Education and training that better ensure job opportunity 43.9% 41.3% Better quality public services 3.5% 0.7% Other* 0.0% 4.0% *Significantly different between collaborators and non-collaborators 108 The World Bank Group Turkey Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group Currently, do you professionally collaborate/work with Yes No the World Bank Group in your country? N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in Turkey?* 116 7.07 2.03 156 6.39 2.76 (1-Not familiar at all, 10-Extremely familiar) * Significantly different between collaborators and non-collaborators Currently, do you professionally collaborate/work with Yes No the World Bank Group in your country? N Mean SD N Mean SD Overall, please rate your impression of the World Bank Group’s 110 6.95 1.76 147 6.80 2.29 effectiveness in Turkey. (1-Not effective at all, 10-Very effective) Currently, do you professionally collaborate/work with Yes No the World Bank Group in your country? N Mean SD N Mean SD To what extent do you believe the World Bank Group's staff is well prepared 102 6.39 2.11 136 6.53 2.23 to help Turkey solve its most complicated development challenges? (1-To no degree at all, 10-To a very significant degree) When thinking about how the World Bank Group can have the most impact on development results in Turkey, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Turkey? (Choose no more than THREE) Percentage of Respondents (Responses Combined) Collaborators Non-Collaborators Social protection 3.4% 4.5% Public sector governance/reform 4.3% 5.8% Transport* 16.4% 7.7% Poverty reduction 19.8% 11.5% Gender equity 8.6% 7.7% Competitiveness 14.7% 21.8% Rural and regional development 30.2% 22.4% Foreign direct investment 4.3% 2.6% Water and sanitation 0.9% 0.0% Energy 12.9% 19.9% Job creation/employment* 20.7% 34.0% Financial markets and savings 4.3% 5.8% Urban development and planning* 11.2% 2.6% Environmental sustainability 5.2% 4.5% Income inequality 11.2% 15.4% Health 3.4% 3.2% Education quality 38.8% 50.6% Climate change* 2.6% 0.0% Agricultural development 12.9% 13.5% Trade and exports 7.8% 13.5% Economic growth 31.9% 25.6% Law and justice 6.0% 7.1% Regulatory framework for private sector development 5.2% 3.8% Communicable/non-communicable diseases 0.0% 0.0% Anti-corruption 6.0% 4.5% Migration 2.6% 0.6% Disaster management* 4.3% 0.6% *Significantly different between collaborators and non-collaborators 109 The World Bank Group Turkey Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Turkey? Greatest Value Percentage of Respondents Collaborators Non-Collaborators Convening/facilitating 4.3% 6.3% Data 1.7% 1.6% Policy advice, studies, analyses 29.6% 25.2% Financial resources 30.4% 26.0% Capacity development* 12.2% 25.2% Technical assistance 16.5% 13.4% Mobilizing third party financial resources 1.7% 0.8% Donor coordination 0.9% 0.0% Linkage to non-Bank expertise 0.9% 0.0% Other 1.7% 0.0% *Significantly different between collaborators and non-collaborators nd 2 Greatest Value Percentage of Respondents Collaborators Non-Collaborators Convening/facilitating 0.9% 2.5% Data 1.8% 3.3% Policy advice, studies, analyses* 22.3% 9.2% Financial resources 17.9% 11.7% Capacity development 28.6% 28.3% Technical assistance* 9.8% 25.0% Mobilizing third party financial resources 7.1% 13.3% Donor coordination 3.6% 5.0% Linkage to non-Bank expertise 6.3% 1.7% Other 0.9% 0.0% *Significantly different between collaborators and non-collaborators How effectively do the World Bank Groups’ activities below support Turkey’s efforts to achieve development results? Currently, do you professionally collaborate/work with Yes No the World Bank Group in your country? N Mean SD N Mean SD Convening/facilitating 62 5.74 2.17 99 5.68 2.08 Data 90 6.87 1.89 112 6.98 1.58 Policy advice, studies, analyses 100 7.32 1.79 120 7.23 1.65 Financial resources 108 7.25 1.80 130 7.01 1.85 Technical assistance 102 7.14 1.67 119 7.11 1.94 Mobilizing third party financial resources 82 6.39 2.06 111 6.59 2.24 Donor coordination 64 6.45 2.12 95 5.89 2.55 Linkage to non-Bank expertise 64 6.03 2.48 80 6.05 2.92 (1-Not effective at all, 10-Very effective) 110 The World Bank Group Turkey Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) The World Bank Group can provide capacity building support in a number of ways in Turkey. To what degree would Turkey benefit, if capacity building were to support…? Currently, do you professionally collaborate/work with Yes No the World Bank Group in your country? N Mean SD N Mean SD Groups outside of government (e.g., civil society, media) to help them 110 7.39 2.08 136 6.96 2.16 more effectively engage and participate in development efforts The public sector , related to implementation of specific development 113 7.50 1.69 139 7.36 1.95 projects on the ground The public sector , related to changing institutions (organizations or 109 6.81 2.18 132 6.50 2.57 sociopolitical conditions) The private sector , related to institutional and policy change 110 7.12 1.90 134 7.29 2.03 (1-To no degree at all, 10-To a very significant degree) Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Turkey? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Collaborators Non-Collaborators Staff too inaccessible 11.2% 8.4% Not exploring alternative policy options* 2.6% 18.7% Not adequately sensitive to political/social realities in Turkey 17.2% 12.9% Not enough public disclosure of its work 20.7% 25.8% Arrogant in its approach 4.3% 2.6% Not aligned with country priorities 9.5% 6.5% The credibility of its knowledge/data 0.9% 2.6% Not willing to honestly criticize policies and reform efforts in the country 12.9% 8.4% Too influenced by developed countries 15.5% 18.1% Imposing technocratic solutions without regard to political realities* 19.8% 5.8% Too slow and bureaucratic in its operational policies and procedures* 34.5% 21.3% Not aligned with other donors’ work 1.7% 0.6% Not collaborating enough with non-state actors 9.5% 15.5% Not client focused 11.2% 11.0% Other 7.8% 3.9% Don’t know 5.2% 8.4% *Significantly different between collaborators and non-collaborators Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Turkey? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Collaborators Non-Collaborators Capacity development 23.5% 33.6% Policy based lending/budget support to the Government* 40.0% 16.4% Knowledge products/services 18.3% 18.4% Investment lending 38.3% 38.8% Technical assistance 30.4% 34.2% Trust Fund management* 15.7% 7.2% South-South knowledge exchange 1.7% 1.3% Other 4.3% 7.2% Don’t know 2.6% 6.6% *Significantly different between collaborators and non-collaborators 111 The World Bank Group Turkey Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank Group collaborate with more in your country to ensure better development results there? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Collaborators Non-Collaborators Academia/Think Tanks/Research Institutes 41.0% 40.8% Donor Community* 5.1% 0.0% Media 9.4% 11.2% NGOs 24.8% 17.8% Local Government* 23.1% 13.2% Private Sector 34.2% 35.5% Parliament 14.5% 14.5% Community-Based Organizations 19.7% 19.1% Beneficiaries 12.8% 12.5% Foundations 0.0% 0.7% Faith-Based Organizations 0.0% 0.0% Other 4.3% 3.9% Don’t know 0.0% 0.7% *Significantly different between collaborators and non-collaborators To what extent do you agree with the following statements about the World Bank Group’s work in Turkey? Currently, do you professionally collaborate/work with Yes No the World Bank Group in your country? N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in development 112 6.24 1.99 137 5.62 2.40 in Turkey* The World Bank Group’s work is aligned with what I consider the 111 6.91 1.86 136 6.29 2.41 development priorities for Turkey* The World Bank Group supports programs and strategies that are realistic 107 6.86 1.77 125 6.17 2.50 for Turkey* The World Bank Group treats clients and stakeholders in Turkey with respect 107 7.48 1.96 119 7.26 2.41 (1-Strongly disagree, 10-Strongly agree) *Significantly different between collaborators and non-collaborators 112 The World Bank Group Turkey Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Turkey, in terms of each of the following? Currently, do you professionally collaborate/work with Yes No the World Bank Group in your country? N Mean SD N Mean SD Responsiveness 103 6.67 1.84 129 6.32 2.02 Flexibility (in terms of the World Bank Group’s products and services) 98 6.37 1.89 119 5.85 1.97 Flexibility (in terms of changing country circumstances) 96 6.14 2.02 129 5.84 2.10 Being inclusive 94 6.37 1.73 128 6.73 2.14 Openness 103 7.53 1.59 128 7.15 2.08 Staff accessibility* 104 7.55 1.97 122 6.52 2.47 Straightforwardness and honesty 102 7.83 1.67 119 7.61 2.25 Ease of access to the people at the World Bank Group who are making 93 6.98 2.17 114 6.55 2.67 decisions important to my work Collaboration with groups outside of the Government 82 6.52 1.54 111 6.41 2.07 Collaboration with the Government 93 7.61 1.32 109 7.54 2.04 Collaboration with other donors 61 6.75 1.82 97 6.98 2.12 The speed in which it gets things accomplished on the ground 85 6.41 1.85 115 6.23 1.98 Being a long-term partner 93 8.16 1.66 109 7.64 2.23 (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators To be a more effective development partner in Turkey, do you believe that the World Bank Group should have…? Percentage of Respondents Collaborators Non-Collaborators More local presence 69.0% 67.1% The current level of local presence is adequate 20.4% 21.1% Less local presence - .7% Don't know 10.6% 11.2% 113 The World Bank Group Turkey Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Turkey? (1-Not important at all, 10-Very important) Currently, do you professionally collaborate/work with Yes No the World Bank Group in your country? N Mean SD N Mean SD Anti-corruption 96 7.18 2.42 127 7.58 2.26 Migration 93 7.37 2.46 128 7.02 2.07 Transport* 103 7.18 2.02 132 6.30 2.31 Competitiveness 94 8.11 1.99 122 7.70 2.02 Law and justice 84 7.43 2.35 120 7.68 2.32 Urban development and planning 101 8.16 1.93 117 8.05 1.65 Environmental sustainability 107 8.34 1.72 136 8.14 1.64 Regulatory framework for private sector development 96 7.56 1.82 124 7.72 1.91 Communicable/non-communicable diseases 86 6.07 2.08 106 5.97 2.15 Poverty reduction 104 7.98 1.70 132 8.00 1.71 Gender equity 98 7.64 2.30 118 7.21 2.56 Foreign direct investment 89 7.22 2.27 107 7.28 2.40 Water and sanitation* 91 7.22 1.99 118 6.25 1.94 Trade and exports 98 7.64 2.08 129 7.70 2.16 Economic growth 102 8.20 1.62 133 8.08 1.97 Energy 107 7.98 2.02 137 7.82 1.77 Disaster management 98 7.49 1.63 130 7.35 1.71 Public sector governance/reform 95 7.76 2.11 130 7.92 2.02 Job creation/employment 106 8.32 1.65 130 8.26 1.65 Financial markets and savings 100 7.24 2.23 137 7.66 2.02 Income inequality 93 7.87 1.73 121 7.78 2.10 Health 88 7.58 2.04 115 7.04 2.01 Rural and regional development 100 7.94 1.83 128 7.52 1.94 Education quality 99 8.21 2.04 131 7.86 2.01 Social protection 89 6.99 2.26 114 7.01 2.34 Climate change* 95 7.54 2.15 133 6.72 2.59 Agricultural development 102 7.83 1.83 138 7.53 1.92 *Significantly different between collaborators and non-collaborators 114 The World Bank Group Turkey Country Opinion Survey 2014 C. World Bank Group Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank is in terms of the work it does in the following areas of development in Turkey? (1-Not effective at all, 10-Very effective) Currently, do you professionally collaborate/work with Yes No the World Bank Group in your country? N Mean SD N Mean SD Migration* 40 3.88 1.70 58 5.24 2.13 Transport 59 5.88 2.31 61 5.13 2.95 Competitiveness 53 6.60 1.65 79 7.15 2.08 Urban development and planning 48 6.40 2.04 67 6.24 1.94 Environmental sustainability 72 7.14 1.76 80 6.71 2.18 Regulatory framework for private sector development 62 6.32 1.91 82 6.24 2.39 Poverty reduction 70 5.96 1.72 82 5.35 2.37 Gender equity* 68 6.29 2.23 66 4.24 2.91 Foreign direct investment* 60 5.92 2.00 75 6.91 2.11 Water and sanitation* 60 6.30 2.20 67 4.97 2.51 Trade and exports 61 6.36 1.40 82 6.96 2.08 Economic growth* 82 6.57 1.85 101 7.20 2.11 Energy 82 6.48 2.34 98 6.90 2.24 Disaster management 54 6.50 2.21 74 7.23 2.30 Public sector governance/reform* 67 6.09 1.55 86 6.71 1.90 Job creation/employment* 82 5.91 2.00 88 6.58 2.31 Financial markets and savings 66 6.61 1.63 81 6.94 2.24 Income inequality* 68 4.87 2.36 82 5.91 2.70 Health 57 5.84 1.95 78 5.53 2.72 Rural and regional development* 80 5.73 2.14 83 6.46 2.23 Education quality 67 5.36 2.09 82 5.46 2.72 Social protection 55 4.64 1.98 58 5.24 2.63 Climate change* 61 6.25 1.77 87 5.34 2.86 *Significantly different between collaborators and non-collaborators Currently, do you professionally collaborate/work with Yes No the World Bank Group in your country? N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve 110 6.15 1.68 133 6.08 1.99 development results in Turkey? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Turkey? Currently, do you professionally collaborate/work with Yes No the World Bank Group in your country? N Mean SD N Mean SD The World Bank Group's financial instruments meet the needs of Turkey 105 5.90 1.95 133 6.29 2.32 The World Bank Group meets Turkey’s needs for knowledge services 107 6.21 1.80 142 6.39 2.21 (1-Strongly disagree, 10-Strongly agree) 115 The World Bank Group Turkey Country Opinion Survey 2014 D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? Percentage of Respondents Collaborators Non-Collaborators Weekly 4.3% 11.0% Monthly 36.2% 21.9% A few times a year 42.2% 38.1% Rarely 17.2% 22.6% Never - 6.5% In Turkey, to what extent do you believe that the World Bank Group’s knowledge work and activities: Currently, do you professionally collaborate/work with Yes No the World Bank Group in your country? N Mean SD N Mean SD Are timely 100 7.22 1.44 113 6.86 1.63 Include appropriate level of stakeholder involvement during preparation* 100 7.00 1.66 120 6.42 2.29 Are relevant to Turkey’s development priorities 106 6.89 1.85 123 6.63 2.11 Lead to practical solutions 103 5.90 1.83 118 5.84 1.99 Are accessible (well written and easy to understand) 108 7.30 1.61 129 7.18 2.26 Are source of relevant information on global good practices 107 7.60 1.71 131 7.31 2.26 Enhance your knowledge and/or skills 108 7.54 1.44 125 7.05 2.36 Are adequately disseminated 91 5.81 1.96 104 5.98 2.38 Are translated enough into local language 94 6.24 2.03 109 6.12 2.90 Are adaptable to Turkey’s specific development challenges and country 104 5.98 2.04 119 6.45 2.41 circumstances (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators Currently, do you professionally collaborate/work with Yes No the World Bank Group in your country? N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your 112 6.31 1.43 142 6.23 2.00 country? Overall, how would you rate the technical quality of the World Bank Group's 114 7.41 1.57 136 7.46 1.75 knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) 116 The World Bank Group Turkey Country Opinion Survey 2014 E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Currently, do you professionally collaborate/work with Yes No the World Bank Group in your country? N Mean SD N Mean SD The World Bank Group disburses funds promptly 92 6.20 2.10 105 6.56 1.78 The World Bank Group effectively monitors and evaluates the projects and 104 7.85 1.18 117 7.42 1.72 programs it supports* The World Bank Group's approvals and reviews are done in a timely fashion 99 6.48 2.29 105 6.70 1.93 The World Bank Group's "Safeguard Policy" requirements are reasonable 67 6.49 1.77 86 6.38 2.30 The World Bank Group's conditions on its lending are reasonable 90 6.56 1.86 95 6.36 2.25 The World Bank Group takes decisions quickly in Turkey* 94 6.17 2.00 97 7.26 1.87 Working with the World Bank Group increases Turkey’s institutional capacity 105 7.48 1.36 119 7.03 2.16 The World Bank Group ensures consistency and continuity through staff 68 6.88 1.93 61 6.66 1.74 changes Where country systems are adequate, the World Bank Group makes 68 6.13 2.23 87 6.76 1.96 appropriate use of them The World Bank Group provides effective implementation support 99 7.56 1.57 99 7.20 1.86 *Significantly different between collaborators and non-collaborators F. The Future Role of the World Bank Group in Turkey Which of the following SHOULD the World Bank Group do to make itself of greater value in Turkey? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Collaborators Non-Collaborators Provide more adequate data/knowledge/statistics/figures on Turkey’s economy* 14.7% 29.0% Collaborate more effectively with Government clients 13.8% 18.1% Offer more innovative financial products 14.7% 7.7% Improve the competitiveness of its financing compared to markets* 15.5% 3.2% Reach out more to groups outside of Government 31.9% 42.6% Improve the quality of its experts as related to Turkey’s specific challenges* 19.0% 7.7% Offer more innovative knowledge services* 2.6% 16.1% Ensure greater selectivity in its work 2.6% 1.9% Increase the level of capacity development in the country 29.3% 29.0% Reduce the complexity of obtaining World Bank Group financing* 30.2% 19.4% Increase availability of Fee-Based services 3.4% 2.6% Work faster 0.9% 3.2% Other 3.4% 3.2% *Significantly different between collaborators and non-collaborators When considering the combination of services that the World Bank Group offers in Turkey, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Turkey? Percentage of Respondents Collaborators Non-Collaborators Financial services 45.1% 28.8% Knowledge products 20.4% 38.4% Convening services 11.5% 13.7% None of the above 1.8% 2.1% The combination is appropriate for Yemen 14.2% 12.3% Don't know 7.1% 4.8% 117 The World Bank Group Turkey Country Opinion Survey 2014 G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Turkey? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Collaborators Non-Collaborators Local newspapers 50.4% 39.0% International newspapers* 15.1% 6.5% Local radio 3.4% 0.6% International radio 0.0% 0.0% Local television 18.5% 18.2% International television 6.7% 7.1% Periodicals 5.0% 3.2% Internet* 70.6% 81.8% Social media (e.g., Facebook, Twitter, YouTube, Flickr) 5.9% 5.8% Blogs 0.0% 0.6% Mobile phones 0.0% 0.6% Instant messaging 0.0% 0.6% Other 7.6% 9.1% *Significantly different between collaborators and non-collaborators Are you aware of the World Bank's Access to Information Policy under which the Bank will now disclose any information in its possession that is not a list of exceptions? Percentage of Respondents Collaborators Non-Collaborators Yes 26.3% 28.1% No 73.7% 71.9% Have you requested information from the World Bank Group on its activities in the past year?* Percentage of Respondents Collaborators Non-Collaborators Yes 22.9% 12.5% No 77.1% 87.5% *Significantly different between collaborators and non-collaborators Were you able to obtain this information? Percentage of Respondents Collaborators Non-Collaborators Yes 94.7% 100.0% No 5.3% - Do you have access to the Internet? Percentage of Respondents Collaborators Non-Collaborators Yes 100.0% 98.5% No - 1.5% Do you use/have used the World Bank Group website?* Percentage of Respondents Collaborators Non-Collaborators Yes 87.7% 73.6% No 12.3% 26.4% *Significantly different between collaborators and non-collaborators 118 The World Bank Group Turkey Country Opinion Survey 2014 G. Communication and Information Sharing (continued) Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Currently, do you professionally collaborate/work with Yes No the World Bank Group in your country? N Mean SD N Mean SD I use/consult World Bank Group's data more often than I did a few years 108 5.72 2.65 134 4.91 2.85 ago* I find the World Bank Group's websites easy to navigate 100 6.57 2.21 106 6.05 1.87 I find the information on the World Bank Group's websites useful* 101 7.65 1.65 109 7.07 1.73 The World Bank Group's social media channels are valuable sources of 46 6.26 2.48 77 5.19 2.82 information about the institution* When I need information from the World Bank Group I know how to find it* 111 7.70 2.20 128 5.99 2.82 The World Bank Group is responsive to my information requests and 83 7.88 2.32 103 5.90 2.88 inquiries* *Significantly different between collaborators and non-collaborators H. Background Information Which of the following agencies of the World Bank Group do you work with in Turkey? (Select all that apply) Percentage of Respondents (Responses Combined) Collaborators Non-Collaborators The World Bank (IBRD)* 94.1% 26.1% The International Finance Corporation (IFC) 16.9% 15.2% The Multilateral Investment Guarantee Agency (MIGA)* 5.9% 0.7% None* 0.8% 69.6% *Significantly different between collaborators and non-collaborators Which of the following describes most of your exposure to the World Bank Group in Turkey? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Collaborators Non-Collaborators Observer (i.e., follow in media, discuss in informal 2.6% 32.9% conversations, etc.)* Use World Bank Group reports/data* 33.6% 49.3% Engage in World Bank Group related/sponsored 28.4% 15.8% events/activities* Collaborate as part of my professional duties* 90.5% 21.7% Use World Bank Group website for information, data, 10.3% 20.4% research, etc.* *Significantly different between collaborators and non-collaborators 119 The World Bank Group Turkey Country Opinion Survey 2014 Appendix E: Responses to All Questions across Country Surveys1 FY02 N=208  FY05 N=169  FY11 N=552  FY14 N=278 B. Overall Attitudes toward the World Bank Group FY02 FY05 FY11 FY14 N Mean SD N Mean SD N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in 207 7.28 1.97 168 7.27 2.22 235 7.26 2.14 275 6.67 2.50 Turkey?* ** *** (1-Not familiar at all, 10-Extremely familiar) * Significantly different between FY11 and FY14 respondents ** Significantly different between FY05 and FY14 respondents *** Significantly different between FY02 and FY14 respondents FY02 FY05 FY11 FY14 N Mean SD N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the World Bank Group’s 200 6.26 1.74 160 5.62 1.79 226 6.38 1.66 259 6.86 2.07 effectiveness in Turkey.* ** *** (1-Not effective at all, 10-Very effective) *Significantly different between FY11 and FY14 respondents ** Significantly different between FY05 and FY14 respondents *** Significantly different between FY02 and FY14 respondents To what extent do you agree with the following statements about the World Bank Group’s work in Turkey? FY02 FY05 FY11 FY14 N Mean SD N Mean SD N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 205 6.31 2.16 166 6.13 2.00 224 5.05 2.11 252 5.90 2.26 development in Turkey* *** The World Bank Group’s work is aligned with what I consider the 204 6.01 2.31 158 5.56 2.41 222 5.53 2.18 250 6.56 2.22 development priorities for Turkey* ** *** (1-Strongly disagree, 10-Strongly agree) *Significantly different between FY11 and FY14 respondents ** Significantly different between FY05 and FY14 respondents *** Significantly different between FY02 and FY14 respondents 1 Only those questions that were asked in both the FY ’11 and FY ’14 country surveys, with similar response scales/options, are presented. Additional comparisons to FY ’02 and FY ’05 country surveys are presented when possible. 120 The World Bank Group Turkey Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Turkey? (1-Not important at all, 10-Very important)^ FY02 FY05 FY11 FY14 N Mean SD N Mean SD N Mean SD N Mean SD Environmental sustainability* 452 6.95 2.48 245 8.24 1.67 Poverty reduction* 478 6.52 2.74 236 7.99 1.70 Gender equity* 461 6.67 2.73 217 7.42 2.45 Economic growth* 471 6.17 2.47 236 8.14 1.82 Energy* 451 6.82 2.56 245 7.90 1.88 Disaster management* 441 6.75 2.58 229 7.42 1.68 Public sector governance/reform* 462 6.57 2.49 227 7.87 2.06 Job creation/employment* 480 6.89 2.58 237 8.30 1.64 Financial markets and savings* 447 6.07 2.45 238 7.49 2.11 Health* 459 6.48 2.59 204 7.28 2.03 Education quality* 477 7.21 2.48 231 8.02 2.03 ^Note in FY11, these questions were asked with the following instruction: “When thinking about some important challenges that Turkey might face in the future, on a scale of 1-10, 1 meaning not useful at all, 10 meaning very useful, how useful will it be for the World Bank to work with Turkey in…� *Significantly different between FY11 and FY14 respondents How EFFECTIVE do you believe the World Bank is in terms of the work it does in the following areas of development in Turkey? (1-Not effective at all, 10-Very effective) FY02 FY05 FY11 FY14 N Mean SD N Mean SD N Mean SD N Mean SD Environmental sustainability* 443 5.53 2.47 153 6.92 1.99 Poverty reduction* ** *** 190 5.06 2.02 151 5.11 1.89 493 4.52 2.41 153 5.65 2.12 Gender equity 462 5.25 2.55 135 5.31 2.79 Economic growth* ** *** 198 5.93 1.83 154 5.91 1.73 490 5.30 2.22 184 6.93 2.02 Energy* 442 5.52 2.49 181 6.72 2.29 Disaster management* 417 5.19 2.47 129 6.94 2.28 Public sector governance/reform* 458 5.60 2.33 154 6.45 1.79 Job creation/employment* 483 4.99 2.36 171 6.27 2.19 Financial markets and savings* 462 5.30 2.28 148 6.80 1.99 Health* 185 5.61 2.24 147 5.71 2.42 452 5.20 2.33 136 5.68 2.43 Education quality 169 5.18 2.06 137 5.24 2.20 484 5.57 2.34 150 5.44 2.46 *Significantly different between FY11 and FY14 respondents ** Significantly different between FY05 and FY14 respondents *** Significantly different between FY02 and FY14 respondents 121 The World Bank Group Turkey Country Opinion Survey 2014 G. Communication and Information Sharing Do you have access to the Internet? Percentage of Respondents FYY02 FY05 FY11 FY14 Yes - - 99.1% 99.2% No - - .9% .8% Do you use/have used the World Bank Group website? Percentage of Respondents FYY02 FY05 FY11 FY14 Yes - 72.9% 82.8% 79.7% No - 27.1% 17.2% 20.3% Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) FY02 FY05 FY11 FY14 N Mean SD N Mean SD N Mean SD N Mean SD I find the World Bank Group's websites easy to navigate* 187 6.89 2.01 207 6.31 2.05 When I need information from the World Bank Group I know how 200 6.63 2.34 241 6.78 2.68 to find it The World Bank Group is responsive to my information requests 132 7.11 2.26 186 6.78 2.82 and inquiries *Significantly different between FY11 and FY14 respondents 122 The World Bank Group Turkey Country Opinion Survey 2014 Appendix F: Responses to Key Questions by Respondents’ Specializations/Sectors C. World Bank Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Turkey? (1-Not important at all, 10-Very important) Public sector Natural governance / Agriculture/ Law and resource Private sector public rural Financial Gender equity Information justice / management / development / financial development / markets / / equality of and comm. Job creation/ regulatory environmental foreign direct mgmt. / anti- Social Urban Water and food security Education Energy banking opportunity technology employment framework sustainability investment corruption protection Transport development sanitation Generalist Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean Anti-corruption 4 7.00 35 8.37 9 6.22 28 7.25 4 8.50 5 8.60 13 7.00 3 7.67 4 5.75 15 7.73 18 6.39 7 6.14 1 10.00 2 7.50 6 8.50 13 8.38 43 7.49 Migration 4 8.00 33 7.70 11 5.91 32 7.00 5 8.60 4 8.00 13 7.08 3 7.00 4 5.75 16 8.13 17 7.71 7 5.43 1 10.00 2 8.50 13 6.77 39 6.87 Transport* 6 7.50 31 5.29 13 6.92 36 6.53 4 7.75 5 8.00 13 7.77 3 5.67 9 7.22 20 7.85 17 7.29 6 4.83 2 10.00 2 6.00 4 10.00 12 5.92 39 6.08 Competitiveness 6 7.17 36 8.78 11 7.18 36 7.58 5 8.40 4 8.25 11 7.91 3 7.33 4 7.00 12 8.42 18 7.78 6 6.83 2 10.00 2 8.00 13 8.46 34 7.41 Law and justice* 4 7.00 33 8.36 8 5.13 27 7.41 4 8.25 5 7.40 13 7.08 3 8.67 3 4.33 11 8.18 18 8.00 7 6.57 1 10.00 2 8.00 2 9.50 13 8.62 37 7.65 Urban development and 4 7.00 30 7.93 12 7.42 31 8.16 4 9.00 5 8.20 13 7.69 3 8.67 4 6.25 11 7.73 18 8.89 7 6.00 1 10.00 2 9.00 5 9.80 12 8.33 41 8.24 planning* Environmental 6 8.00 35 7.69 13 7.31 36 8.44 4 8.75 5 8.00 13 7.69 3 9.67 9 7.33 20 8.85 17 8.18 7 7.29 2 9.50 2 9.00 5 9.80 13 8.54 39 8.38 sustainability* Regulatory framework 6 6.17 36 8.36 12 6.67 36 6.78 5 8.60 4 7.75 12 7.92 3 8.00 3 4.67 14 8.00 18 7.22 7 7.71 1 10.00 2 9.00 13 8.46 35 7.80 for private sector dev.* Communicable/non- 4 7.25 30 4.83 10 6.80 27 6.11 4 7.75 4 8.00 12 6.42 2 5.50 2 5.00 6 7.17 17 5.65 7 4.29 1 10.00 2 6.50 5 8.20 13 5.08 33 6.24 communicable disease* Poverty reduction* 5 7.80 34 8.59 13 7.08 37 7.76 5 8.20 5 8.40 12 7.58 2 8.50 9 7.11 20 7.80 18 7.28 7 6.00 1 10.00 2 9.00 1 9.00 13 8.31 39 8.69 Gender equity* 4 8.50 33 6.30 10 7.00 32 8.03 6 8.67 5 7.40 12 7.92 3 6.33 2 8.50 17 8.18 17 7.06 7 4.57 1 10.00 2 5.00 5 8.20 12 7.67 35 7.86 Foreign direct 4 7.25 31 7.32 11 6.73 26 6.69 4 8.25 4 7.75 12 7.17 3 7.33 3 8.33 11 8.64 18 7.50 6 5.83 2 10.00 2 9.00 13 7.69 33 6.85 investment Water and sanitation* 4 7.00 29 5.31 10 6.80 31 7.29 4 8.00 4 8.00 12 7.33 3 5.33 4 6.75 10 7.40 17 5.88 6 4.17 1 10.00 2 5.00 5 9.80 12 6.17 38 6.61 Trade and exports 5 6.80 30 8.63 10 8.10 36 6.94 4 8.50 4 8.75 13 7.62 3 8.00 3 6.67 20 8.20 17 6.47 7 8.00 1 10.00 2 8.50 4 8.00 13 7.77 38 7.53 Economic growth 6 7.67 31 8.74 11 8.09 38 7.68 5 8.60 4 8.75 13 7.69 3 7.67 9 7.67 20 8.70 18 7.11 7 8.00 2 10.00 2 8.50 4 8.00 13 8.38 36 8.44 Energy 6 8.17 30 7.13 13 8.38 37 7.62 4 8.50 4 9.00 13 8.15 3 7.67 9 8.11 19 8.26 17 7.47 7 6.71 2 10.00 2 7.50 5 9.80 13 8.08 43 7.77 Disaster management* 6 7.00 30 7.83 11 6.64 34 7.38 4 8.25 3 8.67 12 6.83 2 7.50 4 7.50 19 7.53 17 7.06 6 6.17 1 10.00 2 9.00 5 9.80 12 6.33 43 7.60 Public sector 4 7.25 33 8.70 12 6.83 32 7.91 4 8.50 4 8.50 12 7.67 3 9.00 11 7.73 17 8.82 18 7.44 6 7.00 1 10.00 2 7.50 1 9.00 13 7.77 40 7.68 governance/reform Job creation/ 6 7.67 31 9.00 11 7.27 37 8.08 5 8.60 5 8.80 13 8.23 3 9.00 4 7.00 20 8.50 17 7.47 7 7.00 1 10.00 2 8.00 6 7.83 13 8.92 42 8.50 employment* Financial markets and 6 6.33 37 8.00 11 7.55 36 6.39 4 8.75 5 8.80 12 7.75 3 8.33 11 6.73 20 8.10 16 6.94 7 6.57 1 10.00 2 8.50 5 7.40 13 8.62 35 7.71 savings* Income inequality* 4 8.25 35 8.63 9 7.00 30 8.20 5 8.80 3 8.67 13 6.38 3 8.67 4 6.00 11 8.27 18 7.33 7 6.43 2 10.00 2 7.00 1 9.00 13 7.77 41 7.83 Health* 4 8.75 32 6.78 9 7.67 27 7.67 5 8.40 3 8.67 13 7.00 3 7.33 4 6.25 10 7.50 17 6.24 7 5.43 1 10.00 1 9.00 5 9.80 13 6.85 36 7.50 Rural and regional 6 7.67 24 8.00 10 8.00 35 7.57 6 8.17 4 9.00 13 7.38 3 9.00 4 7.00 20 7.80 16 7.13 7 6.00 1 10.00 2 8.50 5 7.40 13 8.62 43 7.33 development Education quality 6 7.33 34 8.79 11 7.27 34 7.88 5 8.00 4 9.00 13 8.08 3 9.33 4 7.00 13 7.62 18 7.56 7 6.43 1 10.00 2 8.50 5 9.00 13 8.92 40 7.48 Social protection 4 7.25 30 6.93 11 5.82 30 7.13 5 8.40 5 8.00 12 6.92 3 8.00 4 5.25 9 8.00 17 7.12 7 6.29 1 10.00 2 8.00 1 9.00 13 8.46 36 6.36 Climate change* 4 7.75 30 5.30 13 7.46 33 7.52 5 8.00 4 8.00 12 7.33 3 9.00 11 7.64 16 7.94 16 6.75 6 3.17 1 10.00 2 6.50 5 9.80 12 6.42 38 7.00 Agricultural 6 8.00 31 8.55 12 7.33 36 7.58 5 8.80 5 8.80 12 7.67 3 7.67 11 7.64 19 7.16 17 6.12 7 6.57 1 10.00 2 8.50 4 8.00 13 8.00 39 7.38 development* *Significantly different between sectors 123 The World Bank Group Turkey Country Opinion Survey 2014 C. World Bank Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank is in terms of the work it does in the following areas of development in Turkey? (1-Not effective at all, 10-Very effective) Public sector Natural governance / Agriculture/ Law and resource Private sector public rural Financial Gender equity Information justice / management / development / financial development / markets / / equality of and comm. Job creation/ regulatory environmental foreign direct mgmt. / anti- Social Urban Water and food security Education Energy banking opportunity technology employment framework sustainability investment corruption protection Transport development sanitation Generalist Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean Migration 1 3.00 17 5.59 6 5.50 8 3.88 1 8.00 8 5.63 1 6.00 1 3.00 7 5.14 11 3.64 5 3.00 1 6.00 3 4.67 19 4.26 Transport* 3 6.67 19 4.26 8 6.50 19 5.63 1 8.00 5 6.40 2 5.50 11 6.64 11 5.27 5 5.40 2 10.00 1 4.00 4 10.00 5 5.40 18 4.33 Competitiveness* 3 6.67 16 7.94 6 7.00 30 6.20 1 8.00 5 8.40 2 5.50 2 6.50 16 7.44 8 6.13 5 7.60 1 10.00 10 7.70 23 6.17 Urban development and 3 7.00 16 6.31 8 5.25 20 6.50 1 8.00 6 7.67 1 6.00 2 7.00 7 6.29 12 6.17 4 6.25 2 8.00 5 9.00 7 6.00 17 5.29 planning Environmental 3 7.67 19 6.16 9 6.67 25 7.40 1 8.00 8 7.75 1 6.00 10 6.90 17 8.65 15 5.33 5 5.00 1 9.00 5 9.80 7 5.86 19 6.32 sustainability* Regulatory framework 4 6.25 19 6.63 8 6.25 23 5.78 9 7.11 2 6.00 2 4.50 12 6.25 13 4.00 6 7.17 1 10.00 11 7.73 25 6.52 for private sector dev.* Poverty reduction 5 6.00 20 4.45 9 5.78 25 6.16 2 7.50 1 8.00 10 6.10 1 6.00 3 6.67 11 5.91 13 5.00 6 5.00 1 6.00 7 5.86 29 5.59 Gender equity* 5 6.00 20 4.10 9 5.67 15 5.07 2 9.50 1 8.00 9 6.78 1 4.00 3 6.67 9 6.33 13 5.62 5 2.60 1 1.00 4 5.00 7 6.43 21 4.52 Foreign direct 3 6.33 18 6.67 8 5.88 19 6.42 1 8.00 7 7.71 2 6.50 2 6.00 9 7.44 14 5.36 5 7.40 1 10.00 4 5.00 10 7.50 24 6.67 investment Water and sanitation* 4 6.00 18 3.50 9 6.11 15 5.60 1 8.00 8 6.50 4 7.25 6 5.33 13 4.69 4 4.25 1 4.00 5 9.80 5 6.80 22 5.59 Trade and exports* 5 6.00 18 7.39 6 6.83 29 6.38 1 8.00 9 7.33 1 8.00 1 4.00 11 6.36 12 5.25 5 7.60 1 9.00 11 8.00 26 6.65 Economic growth* 5 6.20 20 7.50 11 6.00 34 6.79 1 8.00 11 7.45 1 8.00 9 6.89 18 7.22 14 5.43 6 8.50 1 10.00 1 10.00 11 7.91 31 6.61 Energy* 4 7.25 20 5.40 12 6.67 34 7.38 1 10.00 9 6.89 1 8.00 10 8.50 17 8.35 14 4.93 5 6.00 1 6.00 4 7.00 6 7.00 29 6.17 Disaster management* 2 7.00 14 7.86 6 6.50 26 7.46 1 8.00 5 7.60 2 5.50 9 6.33 11 4.18 5 5.20 1 10.00 1 9.00 5 9.80 5 8.20 29 6.59 Public sector 3 6.67 20 5.80 9 6.22 22 6.18 1 8.00 10 7.70 1 8.00 10 6.80 11 7.00 15 5.80 6 6.50 1 5.00 4 5.00 7 6.71 26 6.96 governance/reform Job 5 6.20 22 6.73 9 5.56 32 6.31 1 8.00 1 8.00 11 5.73 2 7.00 1 7.00 18 7.11 14 5.21 6 4.50 1 7.00 4 5.00 6 7.00 28 6.57 creation/employment Financial markets and 4 5.50 22 7.32 7 6.57 27 6.15 1 6.00 9 7.00 1 8.00 1 4.00 11 6.64 12 6.00 5 5.20 1 8.00 4 5.00 9 8.78 24 7.42 savings* Income inequality 5 6.20 24 6.50 9 5.22 21 5.33 1 7.00 11 5.36 1 6.00 1 3.00 12 6.33 14 4.64 7 5.57 1 6.00 4 2.00 5 7.20 24 4.88 Health* 4 6.75 23 4.13 8 6.13 17 6.76 1 8.00 10 6.00 2 6.00 1 3.00 11 6.82 14 5.57 5 5.80 1 4.00 4 8.00 7 6.57 20 5.00 Rural and regional 5 6.40 23 5.39 8 6.13 27 5.93 1 6.00 9 6.11 2 6.50 4 6.00 19 6.89 13 5.69 4 5.25 1 7.00 4 5.00 6 6.50 24 6.75 development Education quality 4 5.00 24 5.79 8 5.63 23 5.30 10 5.30 1 9.00 2 6.00 12 5.50 15 5.87 7 5.29 1 10.00 1 5.00 4 5.00 8 7.50 22 4.00 Social protection 4 5.50 20 5.25 9 5.33 12 4.75 9 4.00 1 6.00 1 4.00 6 6.33 12 4.42 6 4.67 1 3.00 4 4.00 7 6.29 14 5.36 Climate change* 4 6.00 19 4.00 9 6.22 22 6.18 8 6.00 1 5.00 10 7.60 13 6.15 11 4.27 4 4.50 1 7.00 4 7.00 6 5.00 24 5.42 *Significantly different between sectors 124 The World Bank Group Turkey In instances where more than 10% of respondents come from a specific sector, additional analyses are conducted to further examine their perceptions as opposed to those from other sectors. In the case of Turkey, there were 15% of respondents from the Financial Markets/Banking sector and 15% of respondents from the Education sector. Financial Markets/Banking Sector vs. Others Financial Markets/Banking N=39  All Others N=219 A. General Issues Facing Turkey Listed below are a number of development priorities in Turkey. Please identify which of the following you consider the most important development priorities in Turkey. (Choose no more than THREE) Percentage of Respondents Financial Markets / (Responses Combined) Banking Sector All Others Social protection 0.0% 6.4% Transport 0.0% 2.8% Public sector governance/reform 25.6% 13.8% Gender equity 7.7% 6.0% Foreign direct investment 0.0% 5.5% Water and sanitation 0.0% 0.0% Anti-corruption* 2.6% 19.3% Job creation/employment 33.3% 26.6% Rural and regional development* 38.5% 12.4% Financial markets and savings* 12.8% 4.6% Urban development and planning 5.1% 6.4% Environmental sustainability 12.8% 6.0% Income inequality* 2.6% 18.8% Health 0.0% 3.7% Education quality 43.6% 55.5% Poverty reduction 0.0% 6.4% Energy 20.5% 17.0% Climate change 5.1% 0.9% Agricultural development 7.7% 5.5% Trade and exports 5.1% 6.0% Competitiveness* 38.5% 11.0% Economic growth 7.7% 18.8% Law and justice 17.9% 33.0% Regulatory framework for private sector development* 12.8% 4.6% Communicable/non-communicable diseases 0.0% 0.0% Disaster management 0.0% 0.9% Migration 0.0% 0.9% *Significantly different between sectors 125 The World Bank Group Turkey A. General Issues Facing Turkey (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Turkey? (Choose no more than THREE) Percentage of Respondents Financial Markets / (Responses Combined) Banking Sector All Others Water and sanitation 2.6% 0.5% Income inequality 38.5% 44.7% Economic growth 38.5% 43.3% Climate change 0.0% 0.0% Gender equity 0.0% 5.5% Rural and regional development 43.6% 35.9% Urban development and planning 5.1% 0.9% Regulatory framework for private sector development 7.7% 3.2% Social protection 15.4% 13.8% Law and justice 10.3% 3.7% Transport 0.0% 0.0% Competitiveness 7.7% 4.1% Communicable/non-communicable diseases 0.0% 0.0% Migration 10.3% 6.0% Anti-corruption 7.7% 12.4% Foreign direct investment 0.0% 2.8% Education quality 51.3% 35.0% Energy 0.0% 3.2% Public sector governance/reform 5.1% 3.2% Environmental sustainability 0.0% 0.5% Disaster management 0.0% 0.5% Health 0.0% 2.8% Agricultural development 17.9% 11.1% Job creation/employment* 28.2% 48.8% Financial markets and savings 2.6% 0.5% Trade and exports 2.6% 2.8% *Significantly different between sectors 126 The World Bank Group Turkey A. General Issues Facing Turkey (continued) Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Turkey? (Choose no more than THREE) Percentage of Respondents Financial Markets / (Responses Combined) Banking Sector All Others Energy 41.0% 26.4% Gender equity 10.3% 4.6% Income inequality 2.6% 5.1% Social protection 0.0% 2.8% Climate change 0.0% 0.0% Anti-corruption 5.1% 8.8% Disaster management 0.0% 1.9% Rural and regional development 12.8% 23.6% Foreign direct investment 2.6% 13.4% Urban development and planning 2.6% 2.8% Water and sanitation 0.0% 0.0% Education quality 43.6% 38.9% Migration 2.6% 2.8% Regulatory framework for private sector development 17.9% 14.8% Communicable/non-communicable diseases 0.0% 0.0% Trade and exports 28.2% 31.0% Public sector governance/reform 10.3% 9.7% Job creation/employment 28.2% 26.9% Agricultural development 5.1% 11.1% Transport 0.0% 2.3% Environmental sustainability 0.0% 3.7% Health 0.0% 0.0% Law and justice 10.3% 6.5% Competitiveness* 51.3% 25.0% Financial markets and savings 25.6% 21.8% *Significantly different between sectors 127 The World Bank Group Turkey B. Overall Attitudes toward the World Bank Group When thinking about how the World Bank Group can have the most impact on development results in Turkey, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Turkey? (Choose no more than THREE) Percentage of Respondents Financial Markets / (Responses Combined) Banking Sector All Others Social protection 0.0% 4.6% Public sector governance/reform 5.1% 5.5% Transport 10.3% 12.3% Poverty reduction 10.3% 14.2% Gender equity 10.3% 7.8% Competitiveness* 43.6% 15.5% Rural and regional development 23.1% 21.9% Foreign direct investment 0.0% 4.1% Water and sanitation* 2.6% 0.0% Energy 28.2% 15.5% Job creation/employment* 15.4% 32.9% Financial markets and savings 10.3% 4.6% Urban development and planning* 15.4% 5.0% Environmental sustainability 5.1% 4.1% Income inequality 12.8% 15.5% Health 0.0% 4.1% Education quality 59.0% 43.8% Climate change* 5.1% 0.5% Agricultural development 7.7% 12.3% Trade and exports 10.3% 11.4% Economic growth* 10.3% 30.6% Law and justice 5.1% 6.8% Regulatory framework for private sector development 5.1% 4.6% Communicable/non-communicable diseases 0.0% 0.0% Anti-corruption 2.6% 5.5% Migration 0.0% 1.8% Disaster management 0.0% 2.7% *Significantly different between sectors 128 The World Bank Group Turkey C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Turkey? (1-Not important at all, 10-Very important) Financial Markets / Banking Sector All Others N Mean SD N Mean SD Anti-corruption 28 7.25 2.29 182 7.54 2.25 Migration 32 7.00 2.48 172 7.23 2.13 Transport 36 6.53 1.93 186 6.68 2.34 Competitiveness 36 7.58 1.89 167 7.96 2.03 Law and justice 27 7.41 2.28 164 7.72 2.26 Urban development and planning 31 8.16 1.90 172 8.05 1.80 Environmental sustainability 36 8.44 1.56 193 8.15 1.72 Regulatory framework for private sector development* 36 6.78 2.10 171 7.79 1.80 Communicable/non-communicable diseases 27 6.11 2.15 152 5.97 2.11 Poverty reduction 37 7.76 1.71 186 8.02 1.71 Gender equity 32 8.03 1.89 171 7.32 2.48 Foreign direct investment 26 6.69 2.67 157 7.36 2.28 Water and sanitation* 31 7.29 2.10 161 6.45 2.01 Trade and exports* 36 6.94 2.77 174 7.83 2.00 Economic growth 38 7.68 2.11 184 8.24 1.75 Energy 37 7.62 2.37 190 7.88 1.81 Disaster management 34 7.38 1.52 177 7.44 1.76 Public sector governance/reform 32 7.91 2.15 181 7.94 1.97 Job creation/employment 37 8.08 1.48 186 8.31 1.67 Financial markets and savings* 36 6.39 2.67 188 7.73 1.94 Income inequality 30 8.20 1.47 171 7.80 2.02 Health 27 7.67 1.54 163 7.20 2.15 Rural and regional development 35 7.57 1.95 177 7.67 1.96 Education quality 34 7.88 2.32 179 7.97 2.05 Social protection 30 7.13 1.91 160 7.01 2.33 Climate change 33 7.52 2.45 178 6.89 2.52 Agricultural development 36 7.58 1.86 187 7.62 1.96 *Significantly different between sectors 129 The World Bank Group Turkey C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank is in terms of the work it does in the following areas of development in Turkey? (1-Not effective at all, 10-Very effective) Financial Markets / Banking Sector All Others N Mean SD N Mean SD Migration 8 3.88 1.46 81 4.75 2.12 Transport 19 5.63 1.83 95 5.59 2.83 Competitiveness* 30 6.20 1.77 98 7.12 1.96 Urban development and planning 20 6.50 2.01 91 6.31 1.99 Environmental sustainability 25 7.40 1.80 120 6.80 2.03 Regulatory framework for private sector development 23 5.78 2.26 112 6.38 2.13 Poverty reduction 25 6.16 1.68 118 5.51 2.25 Gender equity 15 5.07 1.75 110 5.26 2.88 Foreign direct investment 19 6.42 2.24 108 6.64 2.02 Water and sanitation 15 5.60 2.10 100 5.51 2.53 Trade and exports 29 6.38 1.74 107 6.83 1.90 Economic growth 34 6.79 1.68 140 6.97 2.09 Energy 34 7.38 1.76 133 6.60 2.35 Disaster management 26 7.46 1.99 96 6.76 2.40 Public sector governance/reform 22 6.18 1.76 124 6.52 1.81 Job creation/employment 32 6.31 1.77 129 6.28 2.26 Financial markets and savings 27 6.15 2.01 111 6.90 2.04 Income inequality 21 5.33 2.01 119 5.51 2.73 Health 17 6.76 1.92 111 5.57 2.51 Rural and regional development 27 5.93 1.80 123 6.15 2.27 Education quality 23 5.30 1.69 119 5.48 2.63 Social protection 12 4.75 1.55 94 5.09 2.47 Natural resource management 22 6.18 2.40 114 5.48 2.53 *Significantly different between sectors 130 The World Bank Group Turkey Education Sector vs. Others Education Sector N=38  All Others N=167 A. General Issues Facing Turkey Listed below are a number of development priorities in Turkey. Please identify which of the following you consider the most important development priorities in Turkey. (Choose no more than THREE) Percentage of Respondents (Responses Combined) Education Sector All Others Social protection 2.6% 5.4% Transport 0.0% 3.6% Public sector governance/reform 10.5% 15.1% Gender equity 5.3% 6.0% Foreign direct investment 7.9% 4.8% Water and sanitation 0.0% 0.0% Anti-corruption 13.2% 15.7% Job creation/employment 34.2% 29.5% Rural and regional development 10.5% 18.7% Financial markets and savings 2.6% 5.4% Urban development and planning 0.0% 5.4% Environmental sustainability 5.3% 8.4% Income inequality 18.4% 15.1% Health* 10.5% 1.8% Education quality 65.8% 50.6% Poverty reduction 5.3% 5.4% Energy* 5.3% 20.5% Climate change 0.0% 2.4% Agricultural development 0.0% 7.8% Trade and exports 7.9% 5.4% Competitiveness 10.5% 17.5% Economic growth* 39.5% 13.3% Law and justice 23.7% 27.1% Regulatory framework for private sector development 2.6% 8.4% Communicable/non-communicable diseases 0.0% 0.0% Disaster management 0.0% 1.2% Migration 0.0% 1.2% *Significantly different between sectors 131 The World Bank Group Turkey A. General Issues Facing Turkey (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Turkey? (Choose no more than THREE) Percentage of Respondents (Responses Combined) Education Sector All Others Water and sanitation 0.0% 0.6% Income inequality 50.0% 45.5% Economic growth* 26.3% 44.8% Climate change 0.0% 0.0% Gender equity 7.9% 4.8% Rural and regional development* 10.5% 38.8% Urban development and planning 0.0% 1.2% Regulatory framework for private sector development 0.0% 5.5% Social protection 5.3% 15.2% Law and justice 5.3% 6.1% Transport 0.0% 0.0% Competitiveness* 15.8% 3.0% Communicable/non-communicable diseases 0.0% 0.0% Migration 0.0% 4.8% Anti-corruption* 23.7% 7.3% Foreign direct investment 0.0% 3.6% Education quality 47.4% 35.8% Energy* 5.3% 0.6% Public sector governance/reform 0.0% 5.5% Environmental sustainability 0.0% 0.6% Disaster management 0.0% 0.0% Health* 7.9% 1.2% Agricultural development 7.9% 15.2% Job creation/employment 36.8% 47.3% Financial markets and savings 0.0% 1.2% Trade and exports 5.3% 2.4% *Significantly different between sectors 132 The World Bank Group Turkey A. General Issues Facing Turkey (continued) Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Turkey? (Choose no more than THREE) Percentage of Respondents (Responses Combined) Education Sector All Others Energy* 10.5% 30.9% Gender equity 7.9% 6.1% Income inequality 0.0% 4.8% Social protection* 7.9% 1.8% Climate change 0.0% 0.0% Anti-corruption* 18.4% 6.7% Disaster management 0.0% 0.0% Rural and regional development* 7.9% 24.2% Foreign direct investment 7.9% 11.5% Urban development and planning 5.3% 2.4% Water and sanitation 0.0% 0.0% Education quality 55.3% 38.2% Migration* 13.2% 1.2% Regulatory framework for private sector development 7.9% 16.4% Communicable/non-communicable diseases 0.0% 0.0% Trade and exports 36.8% 31.5% Public sector governance/reform 10.5% 12.1% Job creation/employment 28.9% 24.2% Agricultural development 2.6% 12.7% Transport 0.0% 3.0% Environmental sustainability 0.0% 2.4% Health 0.0% 0.0% Law and justice 10.5% 7.3% Competitiveness* 5.3% 31.5% Financial markets and savings 21.1% 24.2% *Significantly different between sectors 133 The World Bank Group Turkey B. Overall Attitudes toward the World Bank Group When thinking about how the World Bank Group can have the most impact on development results in Turkey, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Turkey? (Choose no more than THREE) Percentage of Respondents (Responses Combined) Education Sector All Others Social protection 0.0% 4.8% Public sector governance/reform 0.0% 7.8% Transport 21.1% 10.8% Poverty reduction 13.2% 10.8% Gender equity 2.6% 9.6% Competitiveness* 0.0% 24.0% Rural and regional development 10.5% 23.4% Foreign direct investment 2.6% 3.6% Water and sanitation 0.0% 0.6% Energy* 5.3% 22.2% Job creation/employment 34.2% 25.7% Financial markets and savings 0.0% 7.2% Urban development and planning 2.6% 6.6% Environmental sustainability 5.3% 5.4% Income inequality 2.6% 13.2% Health 2.6% 3.0% Education quality 44.7% 49.7% Climate change 0.0% 1.8% Agricultural development 7.9% 11.4% Trade and exports* 31.6% 9.6% Economic growth* 42.1% 25.7% Law and justice 10.5% 6.6% Regulatory framework for private sector development* 13.2% 3.6% Communicable/non-communicable diseases 0.0% 0.0% Anti-corruption* 13.2% 3.6% Migration 0.0% 1.8% Disaster management 0.0% 0.6% *Significantly different between sectors 134 The World Bank Group Turkey C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Turkey? (1-Not important at all, 10-Very important) Education Sector All Others N Mean SD N Mean SD Anti-corruption* 35 8.37 2.10 132 7.27 2.24 Migration 33 7.70 2.13 132 7.17 2.30 Transport* 31 5.29 2.52 152 7.09 1.97 Competitiveness* 36 8.78 2.02 133 7.78 1.91 Law and justice* 33 8.36 1.75 121 7.50 2.27 Urban development and planning 30 7.93 1.93 132 8.05 1.83 Environmental sustainability 35 7.69 2.08 155 8.26 1.62 Regulatory framework for private sector development* 36 8.36 1.93 136 7.37 1.88 Communicable/non-communicable diseases* 30 4.83 1.32 116 6.22 2.09 Poverty reduction* 34 8.59 1.46 150 7.65 1.80 Gender equity* 33 6.30 3.51 135 7.59 2.05 Foreign direct investment 31 7.32 2.14 119 7.37 2.30 Water and sanitation* 29 5.31 1.49 125 6.87 2.02 Trade and exports* 30 8.63 1.94 142 7.51 2.09 Economic growth* 31 8.74 1.71 155 7.95 1.71 Energy* 30 7.13 1.66 154 8.00 1.90 Disaster management 30 7.83 2.14 138 7.28 1.65 Public sector governance/reform* 33 8.70 1.53 140 7.84 1.87 Job creation/employment* 31 9.00 1.24 150 8.06 1.67 Financial markets and savings 37 8.00 1.87 152 7.35 2.08 Income inequality* 35 8.63 1.54 125 7.66 1.95 Health 32 6.78 2.64 122 7.32 1.96 Rural and regional development 24 8.00 1.45 145 7.69 1.93 Education quality* 34 8.79 1.41 139 7.89 2.04 Social protection 30 6.93 3.06 124 7.25 1.99 Climate change* 30 5.30 3.05 143 7.34 2.27 Agricultural development* 31 8.55 1.41 153 7.48 1.80 *Significantly different between sectors 135 The World Bank Group Turkey C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank is in terms of the work it does in the following areas of development in Turkey? (1-Not effective at all, 10-Very effective) Education Sector All Others N Mean SD N Mean SD Migration 17 5.59 1.66 53 4.53 2.12 Transport 19 4.26 2.94 77 6.22 2.35 Competitiveness 16 7.94 1.61 89 6.91 1.86 Urban development and planning 16 6.31 1.25 78 6.58 1.96 Environmental sustainability 19 6.16 1.26 107 7.14 2.06 Regulatory framework for private sector development* 19 6.63 1.83 91 6.13 2.27 Poverty reduction 20 4.45 2.09 94 5.88 1.96 Gender equity 20 4.10 3.11 84 5.69 2.54 Foreign direct investment 18 6.67 1.19 85 6.58 2.15 Water and sanitation* 18 3.50 2.55 75 5.99 2.23 Trade and exports* 18 7.39 1.34 92 6.63 1.85 Economic growth 20 7.50 1.61 123 6.93 1.94 Energy 20 5.40 2.72 118 7.14 2.07 Disaster management 14 7.86 1.75 79 6.86 2.38 Public sector governance/reform 20 5.80 1.67 100 6.48 1.77 Job creation/employment 22 6.73 1.67 111 6.13 2.08 Financial markets and savings* 22 7.32 1.70 92 6.45 1.95 Income inequality 24 6.50 3.39 92 5.38 2.45 Health 23 4.13 2.77 85 6.33 2.11 Rural and regional development 23 5.39 2.81 103 6.13 2.07 Education quality 24 5.79 2.48 96 5.70 2.40 Social protection 20 5.25 2.34 72 4.93 2.43 Natural resource management 19 4.00 2.96 93 5.97 2.21 *Significantly different between sectors 136 The World Bank Group Turkey Country Opinion Survey 2014 Appendix G: Indicator Questions as a Function of Exposure to the WBG H3. Currently, do you professionally collaborate/ H5. Which of the following describes most of your exposure to the World Bank in Turkey? (Choose no more than TWO) work with the WBG? Observer Use WBG reports/data Engage in WBG activities Collaborate Use WBG website Indicator Question No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean Overall, please rate your impression of the World 6.80 6.95 7.06 6.09 6.66 7.17 6.79 7.23 6.75 7.00 6.92 6.68 Bank Group’s effectiveness in Turkey. To what extent do you believe the World Bank Group's staff is well prepared to help Turkey solve 6.53 6.39 6.54 6.14 6.12 6.93 6.55 6.16 6.49 6.44 6.47 6.45 its most complicated development challenges? Overall the World Bank Group currently plays a 5.62 6.24 6.04 5.07 5.74 6.06 5.84 5.98 5.76 5.97 5.90 5.70 relevant role in development in Turkey The World Bank Group’s work is aligned with what I 6.29 6.91 6.77 5.66 6.33 6.90 6.58 6.55 6.32 6.78 6.64 6.17 consider the development priorities for Turkey Responsiveness 6.32 6.67 6.71 5.40 6.23 6.80 6.58 6.20 6.36 6.59 6.47 6.56 Flexibility (in terms of the World Bank Group’s 5.85 6.37 6.27 5.27 5.64 6.66 6.13 5.98 6.20 6.00 6.11 6.00 products and services) Flexibility (in terms of changing country 5.84 6.14 6.14 5.39 5.66 6.42 6.04 5.87 6.20 5.81 5.94 6.40 circumstances) Being inclusive 6.73 6.37 6.58 6.48 6.29 6.91 6.58 6.50 6.80 6.32 6.57 6.48 Openness 7.15 7.53 7.51 6.54 7.12 7.63 7.26 7.61 7.13 7.53 7.41 6.94 Staff accessibility 6.52 7.55 7.39 5.14 6.66 7.48 6.81 7.66 6.64 7.35 7.10 6.58 Straightforwardness and honesty 7.61 7.83 7.99 6.03 7.49 8.00 7.56 8.15 7.60 7.80 7.80 7.23 Collaboration with groups outside of the 6.41 6.52 6.49 6.43 6.47 6.49 6.58 6.05 6.50 6.46 6.47 6.52 Government Collaboration with the Government 7.54 7.61 7.60 7.44 7.61 7.49 7.53 7.66 7.49 7.62 7.58 7.47 Collaboration with other donors 6.98 6.75 6.88 6.91 6.78 6.99 6.89 6.88 6.85 6.92 6.93 6.64 The speed in which it gets things accomplished on 6.23 6.41 6.40 5.89 6.05 6.61 6.39 6.04 6.31 6.30 6.31 6.27 the ground To what extent does the World Bank Group’s work 6.08 6.15 6.23 5.51 5.85 6.43 6.08 6.16 6.26 5.95 6.11 6.00 help to achieve development results in Turkey? The World Bank Group’s financial instruments meet 6.29 5.90 6.16 5.93 5.64 6.80 6.16 5.98 6.63 5.66 6.12 6.11 the needs of Turkey The World Bank Group meets Turkey's needs for 6.39 6.21 6.40 5.91 5.92 6.81 6.25 6.54 6.40 6.24 6.41 5.80 knowledge services Are adaptable to Turkey’s specific development 6.45 5.98 6.44 5.37 5.77 6.89 6.27 6.18 6.39 6.14 6.25 6.29 challenges and country circumstances Overall, how significant a contribution do you believe the World Bank Group's knowledge work 6.23 6.31 6.30 6.11 6.06 6.54 6.24 6.33 6.38 6.16 6.27 6.23 and activities make to development results in your country? Overall, how would you rate the technical quality of the World Bank Group's knowledge work and 7.46 7.41 7.55 6.90 7.39 7.52 7.34 7.81 7.38 7.50 7.47 7.32 activities? Where country systems are adequate, the World 6.76 6.13 6.41 6.77 6.11 6.93 6.50 6.41 6.88 6.04 6.45 6.62 Bank Group makes appropriate use of them Yellow highlight indicates significant difference between Yes and No mean. 137 The World Bank Group Turkey Country Opinion Survey 2014 Appendix H: Indicator Questions as a Function of Stakeholder Group Employee of a Consultant on Bilateral/ Financial Sector/ NGO/Private Academia/ Ministry WBG Project/PMU Multilateral Agency Private Sector Private Bank Foundation Media Trade Union Research Institute Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the World Bank 84 7.24 1.79 14 6.14 2.03 25 7.76 2.07 14 7.57 2.38 20 7.00 1.12 14 5.93 2.67 8 5.50 2.20 9 6.67 1.41 44 6.34 1.77 20 6.65 2.64 Group’s effectiveness in Turkey.* To what extent do you believe the World Bank Group's staff is well prepared to help Turkey solve its 77 6.70 2.05 15 4.87 1.73 24 7.25 2.05 14 6.86 1.88 16 6.00 1.63 14 6.86 2.63 5 6.20 2.17 6 3.83 0.98 42 6.69 2.09 19 6.05 2.76 most complicated development challenges?* Overall the World Bank Group currently plays a relevant role in 83 5.73 2.14 15 6.47 2.20 23 7.00 0.80 14 7.07 1.39 20 6.15 1.57 15 6.27 2.82 7 4.43 1.90 8 4.00 1.31 41 5.41 2.71 19 5.26 3.07 development in Turkey* The World Bank Group’s work is aligned with what I consider the 81 6.74 2.19 15 6.87 2.42 24 7.88 1.04 14 7.29 0.99 20 7.05 1.32 15 6.27 2.99 6 4.83 1.47 8 4.75 1.75 41 5.73 2.35 19 5.68 2.83 development priorities for Turkey* Responsiveness* 77 6.57 1.67 15 5.93 2.28 23 7.96 1.30 14 7.00 1.04 20 6.45 1.19 13 6.62 2.63 3 7.00 3.00 8 5.00 0.00 38 5.68 2.30 17 6.00 2.50 Flexibility (in terms of the World Bank Group’s products and 73 5.97 1.68 15 6.13 2.33 23 7.09 1.88 13 7.00 1.58 20 6.15 1.18 12 5.92 2.84 4 7.25 2.50 7 5.57 1.51 31 5.71 2.07 15 4.47 2.00 services)* Flexibility (in terms of changing 74 6.42 1.61 12 4.83 2.17 23 6.83 2.21 14 5.79 1.31 20 5.85 1.39 12 5.58 3.09 4 7.50 2.65 9 5.67 1.00 35 5.40 2.32 16 5.06 2.54 country circumstances)* Being inclusive* 77 6.44 1.77 12 6.17 2.04 21 6.71 0.78 14 8.00 1.57 19 5.74 1.52 15 6.33 2.97 3 5.33 1.16 9 5.33 1.66 32 7.50 2.27 16 5.88 2.03 Openness 78 7.64 1.81 15 6.73 1.44 23 7.65 0.49 14 7.36 1.01 20 7.50 1.36 12 6.92 3.06 5 7.00 1.58 9 7.22 1.20 34 6.82 2.68 17 6.71 2.14 Staff accessibility* 80 7.40 1.85 15 8.27 2.09 19 7.63 1.54 14 7.86 1.17 17 6.65 2.00 13 6.69 3.07 4 6.75 1.26 9 6.11 1.45 32 5.66 3.44 17 6.29 2.57 Straightforwardness and honesty* 75 7.51 1.93 15 7.87 2.07 23 8.57 0.90 14 9.14 1.10 20 7.55 1.23 13 8.23 2.49 4 7.25 1.50 9 7.44 1.33 27 6.85 2.85 17 7.29 2.39 Collaboration with groups outside 63 6.54 1.42 9 6.22 1.48 16 7.06 1.77 7 5.00 2.89 17 6.06 0.97 13 5.92 3.25 4 6.75 0.96 9 5.22 1.39 38 6.74 2.09 14 6.57 1.65 of the Government Collaboration with the Government 68 7.35 1.64 14 8.36 1.15 18 8.00 0.49 7 5.86 3.58 17 7.47 0.87 10 6.80 2.74 5 7.40 1.34 9 7.67 1.66 34 7.88 1.98 16 7.94 1.69 Collaboration with other donors* 56 7.20 1.78 10 7.70 1.49 14 5.79 1.58 5 5.20 3.90 10 6.30 1.06 9 5.67 3.12 3 4.67 1.53 5 6.20 2.59 29 7.45 1.79 13 7.00 1.63 The speed in which it gets things 68 6.65 1.86 11 4.73 2.28 23 7.09 0.73 12 6.00 2.37 15 6.20 1.01 9 6.22 2.86 4 6.50 1.29 5 5.60 1.67 33 6.06 2.49 16 6.00 1.32 accomplished on the ground To what extent does the World Bank Group’s work help to achieve 80 6.13 1.82 15 6.07 1.67 23 6.48 1.41 14 7.21 1.05 19 6.05 1.72 12 7.25 1.42 9 5.33 1.73 9 5.00 1.12 40 5.58 2.40 15 5.53 2.33 development results in Turkey?* The World Bank Group’s financial instruments meet the needs of 79 6.44 2.13 16 4.94 2.14 24 7.13 1.83 14 7.29 1.44 20 5.70 1.59 14 6.36 2.24 7 5.86 2.12 6 4.67 0.82 34 5.41 2.30 19 5.37 2.61 Turkey* The World Bank Group meets 81 6.74 2.07 12 4.67 1.88 23 6.74 1.42 14 7.36 1.01 19 5.68 1.11 13 6.69 2.18 8 6.38 2.26 9 5.89 0.93 44 5.64 2.07 20 5.85 2.80 Turkey's needs for knowledge Are adaptable to Turkey’s specific development challenges and 71 6.72 2.31 12 4.58 2.19 23 7.57 0.51 14 7.00 1.11 20 5.25 1.68 10 7.10 1.97 5 5.80 2.28 8 5.00 2.73 37 5.59 2.48 17 5.29 2.37 country circumstances* Overall, how significant a contribution do you believe the World Bank Group's knowledge 83 6.53 1.62 15 5.67 1.50 24 6.75 0.79 14 7.21 0.89 20 6.20 0.89 14 7.36 2.17 7 6.00 1.63 8 5.00 1.85 44 5.73 2.06 20 5.05 2.56 work and activities make to development results in your country?* Overall, how would you rate the technical quality of the World Bank 84 7.39 1.64 14 7.36 0.63 23 7.22 1.88 14 8.21 0.89 20 7.85 0.67 13 7.69 1.55 7 6.86 1.86 8 7.50 1.07 42 7.31 1.76 20 7.00 2.51 Group's knowledge work and activities? Where country systems are adequate, the World Bank Group 54 6.69 1.93 10 3.80 2.53 13 7.69 0.48 11 7.18 1.08 11 5.18 0.98 8 6.75 2.32 2 8.00 0.00 6 4.50 1.23 26 6.88 2.09 9 6.00 3.08 makes appropriate use of them* *Significantly different between stakeholder groups 138 The World Bank Group Turkey Country Opinion Survey 2014 Appendix I: Turkey FY 2014 Questionnaire World Bank Group Country Survey FY14 – Turkey The World Bank Group is interested in gauging the views of clients and partners who are either involved in development in Turkey or who observe activities related to social and economic development. The following survey will give the World Bank Group’s team that works in Turkey, greater insight into how the Bank’s work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders, and to develop more effective strategies that support development in Turkey. A local independent firm has been hired to oversee the logistics of this survey. This ensures anonymity and confidentiality. We hope you’ll be candid. Finally, the survey relates to the World Bank Group’s work. The World Bank Group consists of IBRD, IDA, IFC, MIGA, and ICSID. When responding to the survey, please consider the area of the World Bank Group with which you are most familiar. To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know�. PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. SECTION A: GENERAL ISSUES FACING TURKEY A1. In general would you say that Turkey is headed in ... ? 1 The right direction 2 The wrong direction 3 Not sure 139 The World Bank Group Turkey Country Opinion Survey 2014 SECTION A: GENERAL ISSUES A2. Listed below are a number of development priorities in Turkey. Please identify which of the following you consider the most important development priorities in Turkey? (Choose no more than THREE) Social protection (e.g., pensions, targeted social 1 15 Education quality assistance) 2 Transport (e.g., roads, bridges, transportation) 16 Poverty reduction Public sector governance/ reform (i.e., government 3 effectiveness, public financial management, public 17 Energy expenditure, fiscal system reform) 4 Gender equity 18 Climate change (e.g., mitigation, adaptation) 5 Foreign direct investment 19 Agricultural development 6 Water and sanitation 20 Trade and exports 7 Anti corruption 21 Competitiveness 8 Job creation/employment 22 Economic growth 9 Rural and regional development 23 Law and justice (e.g., judicial system) Regulatory framework for private sector 10 Financial markets and savings 24 development 11 Urban development and planning 25 Communicable/non-communicable diseases 12 Environmental sustainability 26 Disaster management (earthquakes, floods, etc.) 13 Income inequality 27 Migration 14 Health A3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Turkey? (Choose no more than THREE) 1 Water and sanitation 14 Migration 2 Income inequality 15 Anti corruption 3 Economic growth 16 Foreign direct investment 4 Climate change (e.g., mitigation, adaptation) 17 Education quality 5 Gender equity 18 Energy Public sector governance/ reform (i.e., government 6 Rural and regional development 19 effectiveness, public financial management, public expenditure, fiscal system reform) 7 Urban development and planning 20 Environmental sustainability Regulatory framework for private sector 8 21 Disaster management (earthquakes, floods, etc.) development Social protection (e.g., pensions, targeted social 9 22 Health assistance) 10 Law and justice (e.g., judicial system) 23 Agricultural development 11 Transport (e.g., roads, bridges, transportation) 24 Job creation/employment 12 Competitiveness 25 Financial markets and savings 13 Communicable/non-communicable diseases 26 Trade and exports 140 The World Bank Group Turkey Country Opinion Survey 2014 SECTION A: GENERAL ISSUES A4. Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Turkey? (Choose no more than THREE) Regulatory framework for private sector 1 Energy 14 development 2 Gender equity 15 Communicable/non-communicable diseases 3 Income inequality 16 Trade and exports Public sector governance/ reform (i.e., government Social protection (e.g., pensions, targeted social 4 17 effectiveness, public financial management, public assistance) expenditure, fiscal system reform) 5 Climate change (e.g., mitigation, adaptation) 18 Job creation/employment 6 Anti corruption 19 Agricultural development 7 Disaster management (earthquakes, floods, etc.) 20 Transport (e.g., roads, bridges, transportation) 8 Rural and regional development 21 Environmental sustainability 9 Foreign direct investment 22 Health 10 Urban development and planning 23 Law and justice (e.g., judicial system) 11 Water and sanitation 24 Competitiveness 12 Education quality 25 Financial markets and savings 13 Migration A5. When thinking about the idea of “shared prosperity� in your country, which of the following TWO best illustrate how this would be achieved in Turkey? (Choose no more than TWO) 1 Better employment opportunities for young people 2 Better employment opportunities for women 3 Greater access to micro-finance for the poor 4 Greater voice and participation for citizens to help ensure greater accountability 5 Greater access to health and nutrition for citizens 6 Better entrepreneurial opportunities (i.e., to start small and medium sized businesses) 7 A growing middle class 8 Better opportunity for the poor who live in rural areas 9 Better opportunity for the poor who live in urban areas 10 Consistent economic growth 11 More reliable social safety net 12 Greater equity of fiscal policy 13 Education and training that better ensure job opportunity 14 Better quality public services 15 Other (please specify):_____________________________________ 141 The World Bank Group Turkey Country Opinion Survey 2014 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B1. How familiar are you with the work of the World Bank Group in Turkey? 1 2 3 4 5 6 7 8 9 10 Not familiar at all Extremely familiar B2. Overall, please rate your impression of the World Bank Group’s effectiveness in Turkey. 1 2 3 4 5 6 7 8 9 10  Very Not effective at all Don't know effective B3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Turkey solve its most complicated development challenges? 1 2 3 4 5 6 7 8 9 10  To a very significant To no degree at all Don't know degree B4. When thinking about how the World Bank Group can have the most impact on development results in Turkey, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Turkey? (Choose no more than THREE) Social protection (e.g., pensions, targeted social 1 15 Income inequality assistance) Public sector governance/ reform (i.e., government 2 effectiveness, public financial management, public 16 Health expenditure, fiscal system reform) 3 Transport (e.g., roads, bridges, transportation) 17 Education quality 4 Poverty reduction 18 Climate change (e.g., mitigation, adaptation) 5 Gender equity 19 Agricultural development 6 Competitiveness 20 Trade and exports 7 Rural and regional development 21 Economic growth 8 Foreign direct investment 22 Law and justice (e.g., judicial system) Regulatory framework for private sector 9 Water and sanitation 23 development 10 Energy 24 Communicable/non-communicable diseases 11 Job creation/employment 25 Anti corruption 12 Financial markets and savings 26 Migration 13 Urban development and planning 27 Disaster management (earthquakes, floods, etc.) 14 Environmental sustainability 142 The World Bank Group Turkey Country Opinion Survey 2014 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B5. When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Turkey? Greatest Value Second Greatest Value (Choose only ONE) (Choose only ONE) 1 Convening/facilitating   2 Data   3 Policy advice, studies, analyses   4 Financial resources   Capacity development (e.g., institutional development, 5   training for staff at state institutions, etc.) 6 Technical assistance   7 Mobilizing third party financial resources   8 Donor coordination   Linkage to non-Bank expertise (i.e., South-South 9   knowledge sharing) 10 Other (please specify): ________________________   How effectively do the World Bank Group’s activities below support Turkey’s efforts to achieve development results? Not effective Very Don't at all effective know B6 Convening/facilitating 1 2 3 4 5 6 7 8 9 10  B7 Data 1 2 3 4 5 6 7 8 9 10  B8 Policy advice, studies, analyses 1 2 3 4 5 6 7 8 9 10  B9 Financial resources 1 2 3 4 5 6 7 8 9 10  B10 Technical assistance 1 2 3 4 5 6 7 8 9 10  B11 Mobilizing third party financial resources 1 2 3 4 5 6 7 8 9 10  B12 Donor coordination 1 2 3 4 5 6 7 8 9 10  Linkage to non-Bank expertise (i.e., South-South B13 1 2 3 4 5 6 7 8 9 10  knowledge sharing) The World Bank Group can provide capacity building support in a number of ways in Turkey. To which degree would Turkey benefit, if capacity building were to support...? To no To a very Don't degree significant know at all degree Groups outside of government (e.g., civil society, B14 media) to help them more effectively engage and 1 2 3 4 5 6 7 8 9 10  participate in development efforts The public sector, related to implementation of B15 1 2 3 4 5 6 7 8 9 10  specific development projects on the ground The public sector, related to changing institutions B16 1 2 3 4 5 6 7 8 9 10  (organizations or sociopolitical conditions) The private sector, related to institutional and B17 1 2 3 4 5 6 7 8 9 10  policy change 143 The World Bank Group Turkey Country Opinion Survey 2014 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B18. Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Turkey? (Choose no more than TWO) 1 Staff too inaccessible 2 Not exploring alternative policy options 3 Not adequately sensitive to political/social realities in Turkey 4 Not enough public disclosure of its work 5 Arrogant in its approach 6 Not aligned with country priorities 7 The credibility of its knowledge/data 8 Not willing to honestly criticize policies and reform efforts in the country 9 Too influenced by developed countries 10 Imposing technocratic solutions without regard to political realities 11 Too slow and bureaucratic in its operational policies and procedures 12 Not aligned with other donors’ work 13 Not collaborating enough with non-state actors 14 Not client focused 15 Other (please specify): __________________________________________________ 16 Don’t know B19. Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Turkey? (Choose no more than TWO) 1 Capacity development (e.g., institutional development, training for staff at state institutions, etc.) 2 Policy based lending / budget support to the Government 3 Knowledge products/services (analytical work, studies, surveys, etc.) 4 Investment lending (financing specific projects) 5 Technical assistance (advice, best practice, international experience, etc.) 6 Trust Fund management 7 South-South knowledge exchange 8 Other (please specify): __________________________________________________ 9 Don’t know PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 144 The World Bank Group Turkey Country Opinion Survey 2014 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B20. In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank Group collaborate with more in your country to ensure better development results there? (Choose no more than TWO) 1 Academia/think tanks/research institutes 2 Donor community 3 Media 4 NGOs 5 Local Government 6 Private sector 7 Parliament 8 Community Based Organizations (CBOs) 9 Beneficiaries 10 Foundations 11 Faith based organizations 12 Other (please specify): __________________________ 13 Don’t know To what extent do you agree with the following statements about the World Bank Group’s work in Turkey? Strongly Strongly Don't disagree agree know Overall the World Bank Group currently plays a B21 1 2 3 4 5 6 7 8 9 10  relevant role in development in Turkey The World Bank Group’s work is aligned with what I B22 1 2 3 4 5 6 7 8 9 10  consider the development priorities for Turkey The World Bank Group supports programs and B23 1 2 3 4 5 6 7 8 9 10  strategies that are realistic for Turkey The World Bank Group treats clients and B24 1 2 3 4 5 6 7 8 9 10  stakeholders in Turkey with respect 145 The World Bank Group Turkey Country Opinion Survey 2014 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP To what extent is the World Bank Group an effective development partner in Turkey in terms of each of the following? To no To a very Don't degree at significant know all degree B25 Responsiveness 1 2 3 4 5 6 7 8 9 10  Flexibility (in terms of the World Bank Group’s B26 1 2 3 4 5 6 7 8 9 10  products and services) Flexibility (in terms of changing country B27 1 2 3 4 5 6 7 8 9 10  circumstances) B28 Being inclusive 1 2 3 4 5 6 7 8 9 10  B29 Openness (sharing data and other information) 1 2 3 4 5 6 7 8 9 10  B30 Staff accessibility 1 2 3 4 5 6 7 8 9 10  B31 Straightforwardness and honesty 1 2 3 4 5 6 7 8 9 10  Ease of access to the people at the World Bank B32 Group who are making decisions important to my 1 2 3 4 5 6 7 8 9 10  work Collaboration with groups outside of the B33 1 2 3 4 5 6 7 8 9 10  Government (e.g., NGOs, academia, private sector) B34 Collaboration with the Government 1 2 3 4 5 6 7 8 9 10  B35 Collaboration with other donors 1 2 3 4 5 6 7 8 9 10  The speed in which it gets things accomplished on B36 1 2 3 4 5 6 7 8 9 10  the ground B37 Being a long-term partner 1 2 3 4 5 6 7 8 9 10  B38. To be a more effective development partner in Turkey, do you believe that the World Bank Group should have …? (Select only ONE response) The current level of local More local presence Less local presence Don't know presence is adequate 146 The World Bank Group Turkey Country Opinion Survey 2014 SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C1. In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Turkey? Not important Very Don't at all important know 1 Anti corruption 1 2 3 4 5 6 7 8 9 10  2 Migration 1 2 3 4 5 6 7 8 9 10  3 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10  4 Competitiveness 1 2 3 4 5 6 7 8 9 10  5 Law and justice (e.g., judicial system) 1 2 3 4 5 6 7 8 9 10  6 Urban development and planning 1 2 3 4 5 6 7 8 9 10  7 Environmental sustainability 1 2 3 4 5 6 7 8 9 10  Regulatory framework for private sector 8 1 2 3 4 5 6 7 8 9 10  development 9 Communicable/non-communicable diseases 1 2 3 4 5 6 7 8 9 10  10 Poverty reduction 1 2 3 4 5 6 7 8 9 10  11 Gender equity 1 2 3 4 5 6 7 8 9 10  12 Foreign direct investment 1 2 3 4 5 6 7 8 9 10  13 Water and sanitation 1 2 3 4 5 6 7 8 9 10  14 Trade and exports 1 2 3 4 5 6 7 8 9 10  15 Economic growth 1 2 3 4 5 6 7 8 9 10  16 Energy 1 2 3 4 5 6 7 8 9 10  17 Disaster management (earthquakes, floods, etc.) 1 2 3 4 5 6 7 8 9 10  Public sector governance/ reform (i.e., government 18 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10  expenditure, fiscal system reform) 19 Job creation/employment 1 2 3 4 5 6 7 8 9 10  20 Financial markets and savings 1 2 3 4 5 6 7 8 9 10  21 Income inequality 1 2 3 4 5 6 7 8 9 10  22 Health 1 2 3 4 5 6 7 8 9 10  23 Rural and regional development 1 2 3 4 5 6 7 8 9 10  24 Education quality 1 2 3 4 5 6 7 8 9 10  Social protection (e.g., pensions, targeted social 25 1 2 3 4 5 6 7 8 9 10  assistance) 26 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10  27 Agricultural development 1 2 3 4 5 6 7 8 9 10  147 The World Bank Group Turkey Country Opinion Survey 2014 SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C2. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Turkey? (If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know�) Not effective Very Don't at all effective know 1 Migration 1 2 3 4 5 6 7 8 9 10  2 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10  3 Competitiveness 1 2 3 4 5 6 7 8 9 10  4 Urban development and planning 1 2 3 4 5 6 7 8 9 10  5 Environmental sustainability 1 2 3 4 5 6 7 8 9 10  Regulatory framework for private sector 6 1 2 3 4 5 6 7 8 9 10  development 7 Poverty reduction 1 2 3 4 5 6 7 8 9 10  8 Gender equity 1 2 3 4 5 6 7 8 9 10  9 Foreign direct investment 1 2 3 4 5 6 7 8 9 10  10 Water and sanitation 1 2 3 4 5 6 7 8 9 10  11 Trade and exports 1 2 3 4 5 6 7 8 9 10  12 Economic growth 1 2 3 4 5 6 7 8 9 10  13 Energy 1 2 3 4 5 6 7 8 9 10  14 Disaster management (earthquakes, floods, etc.) 1 2 3 4 5 6 7 8 9 10  Public sector governance/ reform (i.e., government 15 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10  expenditure, fiscal system reform) 16 Job creation/employment 1 2 3 4 5 6 7 8 9 10  17 Financial markets and savings 1 2 3 4 5 6 7 8 9 10  18 Income inequality 1 2 3 4 5 6 7 8 9 10  19 Health 1 2 3 4 5 6 7 8 9 10  20 Rural and regional development 1 2 3 4 5 6 7 8 9 10  21 Education quality 1 2 3 4 5 6 7 8 9 10  Social protection (e.g., pensions, targeted social 22 1 2 3 4 5 6 7 8 9 10  assistance) 23 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10  148 The World Bank Group Turkey Country Opinion Survey 2014 SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C3. To what extent does the World Bank Group’s work help to achieve development results in Turkey? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree To what extent do you agree with the following statements about the World Bank Group in Turkey? Strongly Strongly Don't disagree agree know The World Bank Group’s financial instruments (i.e., investment lending, Development Policy C4 1 2 3 4 5 6 7 8 9 10  Loan, Trust Funds, etc.) meet the needs of Turkey The World Bank Group meets Turkey’s needs C5 for knowledge services (e.g., research, 1 2 3 4 5 6 7 8 9 10  analysis, data, technical assistance) PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 149 The World Bank Group Turkey Country Opinion Survey 2014 SECTION D: THE WORLD BANK GROUP’S KNOWLEDGE WORK AND ACTIVITIES (i.e., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) D1. How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never In Turkey, to what extent do you believe that the World Bank Group’s knowledge work and activities: To no To a very Don't degree at significant know all degree D2 Are timely 1 2 3 4 5 6 7 8 9 10  Include appropriate level of stakeholder D3 1 2 3 4 5 6 7 8 9 10  involvement during preparation Are relevant to Turkey’s development D4 1 2 3 4 5 6 7 8 9 10  priorities D5 Lead to practical solutions 1 2 3 4 5 6 7 8 9 10  Are accessible (well written and easy to D6 1 2 3 4 5 6 7 8 9 10  understand) Are source of relevant information on global D7 1 2 3 4 5 6 7 8 9 10  good practices D8 Enhance your knowledge and/or skills 1 2 3 4 5 6 7 8 9 10  D9 Are adequately disseminated 1 2 3 4 5 6 7 8 9 10  D10 Are translated enough into local language 1 2 3 4 5 6 7 8 9 10  Are adaptable to Turkey’s specific D11 development challenges and country 1 2 3 4 5 6 7 8 9 10  circumstances D12. Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country? 1 2 3 4 5 6 7 8 9 10  Not significant at all Very significant Don't know D13. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 1 2 3 4 5 6 7 8 9 10  Very low Very high technical Don't know technical quality quality 150 The World Bank Group Turkey Country Opinion Survey 2014 SECTION E: WORKING WITH THE WORLD BANK GROUP To what extent do you agree/disagree with the following statements? Strongly Strongly Don't disagree agree know The World Bank Group disburses funds E1 1 2 3 4 5 6 7 8 9 10  promptly The World Bank Group effectively monitors E2 and evaluates the projects and programs it 1 2 3 4 5 6 7 8 9 10  supports The World Bank Group’s approvals and E3 1 2 3 4 5 6 7 8 9 10  reviews are done in a timely fashion The World Bank Group’s “Safeguard Policy� E4 1 2 3 4 5 6 7 8 9 10  requirements are reasonable The World Bank Group’s conditions on its E5 1 2 3 4 5 6 7 8 9 10  lending are reasonable The World Bank Group takes decisions quickly E6 1 2 3 4 5 6 7 8 9 10  in Turkey Working with the World Bank Group E7 1 2 3 4 5 6 7 8 9 10  increases Turkey’s institutional capacity The World Bank Group ensures consistency E8 1 2 3 4 5 6 7 8 9 10  and continuity through staff changes Where country systems (e.g., procurement, financial management, etc.) are adequate, E9 1 2 3 4 5 6 7 8 9 10  the World Bank Group makes appropriate use of them The World Bank Group provides effective E10 implementation support (i.e., supervision of 1 2 3 4 5 6 7 8 9 10  projects) 151 The World Bank Group Turkey Country Opinion Survey 2014 SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN TURKEY F1. Which of the following SHOULD the World Bank Group do to make itself of greater value in Turkey? (Choose no more than TWO) 1 Provide more adequate data/knowledge/statistics/figures on Turkey’s economy 2 Collaborate more effectively with Government clients (e.g., national, state, local) 3 Offer more innovative financial products 4 Improve the competitiveness of its financing compared to markets (e.g., cost, timeliness, other terms) 5 Reach out more to groups outside of Government 6 Improve the quality of its experts as related to Turkey’s specific challenges 7 Offer more innovative knowledge services 8 Ensure greater selectivity in its work 9 Increase the level of capacity development in the country 10 Reduce the complexity of obtaining World Bank Group financing 11 Increase availability of Fee-Based services 12 Work faster 13 Other (please specify): ______________________________________________ F2. When considering the combination of services that the World Bank Group offers in Turkey, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Turkey? (Select only ONE response) 1 Financial services 2 Knowledge products 3 Convening services 4 None of the above 5 The combination is appropriate for Turkey 6 Don’t know 152 The World Bank Group Turkey Country Opinion Survey 2014 SECTION G: COMMUNICATION AND INFORMATION SHARING G1. How do you get most of your information about economic and social development issues in Turkey? (Choose no more than TWO) 1 Local newspapers 2 International newspapers 3 Local radio 4 International radio 5 Local television 6 International television 7 Periodicals 8 Internet 9 Social media (e.g., Facebook, Twitter, Youtube, Flickr) 10 Blogs 11 Mobile phones 12 Instant messaging 13 Other (please specify): ______________________________________________ Are you aware of the World Bank Group’s Access to Information Policy under which the G2 Yes No Bank will now disclose any information in its possession that is not on a list of exceptions? Have you requested information from the World Bank Group on its activities in the past G3 Yes No year? (If YES please go to Question G4; if NO please go to G5) G4 Were you able to obtain this information? Yes No G5 Do you have access to the Internet? Yes No G6 Do you use/have you used the World Bank Group website? Yes No Please rate how much you agree with the following statements. Strongly Strongly Don't disagree agree know I use/consult World Bank Group’s data more often than G7 1 2 3 4 5 6 7 8 9 10  I did a few years ago I find the World Bank Group’s websites easy to G8 navigate. (Only answer if you have used a World Bank 1 2 3 4 5 6 7 8 9 10  Group website) I find the information on the World Bank Group’s G9 websites useful. (Only answer if you have used a World 1 2 3 4 5 6 7 8 9 10  Bank Group website) The World Bank Group’s social media channels (e.g., G10 Facebook, Twitter, Youtube, Flickr) are valuable sources 1 2 3 4 5 6 7 8 9 10  of information about the institution When I need information from the World Bank Group I G11 know how to find it (e.g., whom to call, where to reach 1 2 3 4 5 6 7 8 9 10  them, etc.) The World Bank Group is responsive to my information G12 1 2 3 4 5 6 7 8 9 10  requests and inquiries 153 The World Bank Group Turkey Country Opinion Survey 2014 SECTION H: BACKGROUND INFORMATION H1. Which of the following best describes your current position? (Select only ONE response) 1 Office of the President, Prime Minister 2 Office of Minister 3 Office of Parliamentarian 4 Employee of a Ministry, Ministerial Department or Implementation Agency 5 Consultant/Contractor working on World Bank Group supported Project/Program 6 Project Management Unit (PMU) overseeing implementation of project 7 Local Government Office or Staff 8 Bilateral Agency 9 Multilateral Agency 10 Private Sector Organization 11 Private Foundation 12 Financial Sector/Private Bank 13 NGO 14 Community Based Organization 15 Media (Press, Radio, TV, Web, etc.) 16 Independent Government Institution (i.e., Regulatory Agency, Central Bank/oversight institution) 17 Trade Union 18 Faith-Based Group 19 Academia/Research Institute/Think Tank 20 Judiciary Branch 21 Other (please specify): ________________________ H2. Please identify the primary specialization of your work. (Select only ONE response) Natural resource management / environmental 1 Agriculture/ rural development / food security 11 sustainability Private sector development / foreign direct 2 Climate change / disaster management 12 investment Public sector governance / public financial 3 Education 13 management / anti corruption 4 Energy 14 Social protection 5 Financial markets / banking 15 Transport 6 Gender equity / equality of opportunity 16 Urban development Health / communicable/non-communicable 7 17 Water and sanitation diseases 8 Information and communications technology 18 Generalist 9 Job creation/employment 19 Other (please specify): _________________________ 10 Law and justice / regulatory framework 154 The World Bank Group Turkey Country Opinion Survey 2014 SECTION H: BACKGROUND INFORMATION H3. Currently, do you professionally collaborate/work with the World Bank Group in your country? 1 Yes 2 No H4. Which of the following agencies of the World Bank Group do you work with in Turkey? (Select all that apply) 1 The World Bank (IBRD/IDA)  2 The International Finance Corporation (IFC)  3 The Multilateral Investment Guarantee Agency (MIGA) 4 None H5. Which of the following describes most of your exposure to the World Bank Group in Turkey? (Choose no more than TWO) 1 Observer (i.e., follow in media, discuss in informal conversations, etc.) 2 Use World Bank Group reports/data 3 Engage in World Bank Group related/sponsored events/activities 4 Collaborate as part of my professional duties 5 Use World Bank Group website for information, data, research, etc. H6. Which best represents your geographic location? 1 Ankara 2 Outside Ankara Thank you for completing the survey! 155