Public Disclosure Copy The World Bank Implementation Status & Results Report Justice Services Strenghtening (P083904) Justice Services Strenghtening (P083904) LATIN AMERICA AND CARIBBEAN | Colombia | Public Sector Governance Global Practice | IBRD/IDA | Adaptable Program Loan | FY 2010 | Seq No: 9 | ARCHIVED on 12-Dec-2014 | ISR16442 | Implementing Agencies: Key Dates Key Project Dates Board Approval date:17-Dec-2009 Effectiveness Date:09-Mar-2010 Planned Mid Term Review Date:15-Aug-2012 Actual Mid-Term Review Date:01-Apr-2013 Original Closing Date:31-Dec-2013 Revised Closing Date:31-Dec-2014 Project Development Objectives Project Development Objective (from Project Appraisal Document) The Project development objective is to strengthen the capacity of the Judiciary and the Ministry of Interior and Justice (MIJ) to deliver timely, efficient, effective and quality dispute resolution services to citizens. Has the Project Development Objective been changed since Board Approval of the Project Objective? No PHRPDODEL Components Name Strengthening of Judicial Case Management:(Cost $11.48 M) Development of Judicial Human Resources:(Cost $1.73 M) Facilitating Access to Justice Services:(Cost $2.67 M) Project Coordination:(Cost $0.81 M) Overall Ratings Name Previous Rating Current Rating Progress towards achievement of PDO  Satisfactory  Moderately Satisfactory Overall Implementation Progress (IP)  Satisfactory  Satisfactory Overall Risk Rating  --  Moderate 12/12/2014 Page 1 of 10 Public Disclosure Copy Public Disclosure Copy The World Bank Implementation Status & Results Report Justice Services Strenghtening (P083904) Implementation Status and Key Decisions Project objectives continue to be fully achievable as the Project has been performing satisfactorily over the past year. The Project has disbursed to date USD 17,799,005.86, representing almost 90% of the total loan amount. After some initial delays in the implementation, the project got up to speed and has been consistently rated satisfactory over the last year and a half. Risks Systematic Operations Risk-rating Tool Risk Category Rating at Approval Previous Rating Current Rating Political and Governance  --  --  Low Macroeconomic  --  --  Low Sector Strategies and Policies  --  --  Moderate Technical Design of Project or Program  --  --  Moderate Institutional Capacity for Implementation and Sustainability  --  --  Moderate Fiduciary  --  --  Low Environment and Social  --  --  Low Stakeholders  --  --  Low 12/12/2014 Page 2 of 10 Public Disclosure Copy Public Disclosure Copy The World Bank Implementation Status & Results Report Justice Services Strenghtening (P083904) Other  --  --  -- Overall  --  --  Moderate Results Project Development Objective Indicators PHINDPDOTBL  Backlog in the civil, family and labor courts of Barranquilla, Bogota, Bucaramanga, Cartagena, Cali and Medellin reduced by approximately 300,000 cases resolved or archived (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 1634000.00 1634000.00 547963.00 1334000.00 Date 06-Nov-2009 11-Jun-2014 14-Oct-2014 31-Dec-2014 Comments The current inventory of the civil, family and labor courts in the six cities is of 547,963 cases, reducing the number of cases in nearly 1,086,000. This important reduction was due to the measures promoted by the Project and the application of lapsing (perencion) and desist (desistimiento) tools of the new code. PHINDPDOTBL  Productivity in the civil, family and labor courts of Barranquilla, Bogota, Bucaramanga, Cartagena, Cali and Medellin increased by an average of 50 cases resolved per judge per year. (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 600.00 600.00 989.00 650.00 Date 06-Nov-2009 11-Jun-2014 14-Oct-2014 31-Dec-2014 Comments The average number of cases resolved for the six cities included in the Project was 989. Except from Bogota (average 638 cases per judge), the rest of the cities clearly exceeded the proposed target (Barranquilla, 741; Bucaramanga, 813; Cali, 1025; Cartagena, 1205; and Medellin, 1513). PHINDPDOTBL  Decentralized units in Barranquilla, Bogota, Bucaramanga, Cali, Cartagena and Medellin provide services to 350,000 users. (Text, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0 Partially achieved N/A 350,000 Date 06-Nov-2009 11-Jun-2014 14-Oct-2014 31-Dec-2014 12/12/2014 Page 3 of 10 Public Disclosure Copy Public Disclosure Copy The World Bank Implementation Status & Results Report Justice Services Strenghtening (P083904) Comments The decentralized units have already been adapted. The number of users attended was not measured. However, it is important to notice that the decentralized units are available for the whole population in the particular locations where the centers are. The potential population, according to local census carried out by local governments, in Barranquilla is 270,000 habitants; in Bogota, 567,861; in Bucaramanga, 350,000; in Cali, 700,000; in Cartagena, 90,000; and in Medellin, 1,500,000. PHINDPDOTBL  Certified mediation centers provide services to 20,000 users (Text, Custom) Baseline Actual (Previous) Actual (Current) End Target Value -- -- 165,000 users 20,000 users Date -- 11-Jun-2014 14-Oct-2014 31-Dec-2014 Comments The technical standard for quality and mediation centers has been completed and delivered by ICONTEC. To date around 165.000 users have been attended. PHINDPDOTBL Crt. users of civil, family & labor courts of report increased satisfaction levels (up to 85 percent) in terms of the in terms of the quality, timeliness and effectiveness of services delivered. (Text, Custom) Baseline Actual (Previous) Actual (Current) End Target Increased Value 75% -- N/A satisfaction up to 85% Date 06-Nov-2009 11-Jun-2014 14-Oct-2014 31-Dec-2014 Comments Survey was not carried out and therefore information was not gathered. PHINDPDOTBL  Court users of the civil, family and labor courts in report increased satisfaction (up to 80 percent) in terms of accountability and transparency (Text, Custom) Baseline Actual (Previous) Actual (Current) End Target Value -- -- N/A -- Date 06-Nov-2009 11-Jun-2014 14-Oct-2014 31-Dec-2014 12/12/2014 Page 4 of 10 Public Disclosure Copy Public Disclosure Copy The World Bank Implementation Status & Results Report Justice Services Strenghtening (P083904) Comments Survey was not carried out and therefore information was not gathered. PHINDPDOTBL  50 percent of the Judiciary staff in the civil, family and labor courts is trained and evaluated in accordance with the policies and processes developed under the project. (Text, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0 -- 88.54% 50% Date 06-Nov-2009 11-Jun-2014 14-Oct-2014 31-Dec-2014 Comments The virtual training software for the design of the methodology for measuring the impact of training programs offered by the EJRLB has been finalized. The new administrative model for the EJRLB and certification school and college is being adopted. To date 1700 officers have been trained from a total of 1920. It is important to notice that all officers evaluated were trained as well. Overall Comments Intermediate Results Indicators PHINDIRITBL  Management model operational in the 100 labor courts in Barranquilla, Bogota, Bucaramanga, Cartagena, Cali and Medellin. (Text, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0 Achieved 102 courts 100 courts Date 06-Nov-2009 11-Jun-2014 14-Oct-2014 31-Dec-2014 Comments The management model had to be adapted to the new General Judicial Process Code. Up to date, the model has been implemented in all the labor courts in Barranquilla, Bogotá, Bucaramanga, Cartagena, Cali and Medellin (102 courts). After the new code came into force, the model began being applied in all labor courts in the country. The work developed in the six initial cities will be useful for the whole country. 12/12/2014 Page 5 of 10 Public Disclosure Copy Public Disclosure Copy The World Bank Implementation Status & Results Report Justice Services Strenghtening (P083904) PHINDIRITBL  Management model operational in the 134 civil and family courts in Barranquilla, Bogota, Bucaramanga, Cartagena, Cali and Medellin. (Text, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0 Achieved 380 courts 134 courts Date 06-Nov-2009 11-Jun-2014 14-Oct-2014 31-Dec-2014 Comments The management model had to be adapted to the new General Judicial Process Code. Up to date, the model has been implemented in all the civil and family courts in Barranquilla, Bogotá, Bucaramanga, Cartagena, Cali and Medellin (380 courts). After the new code came into force, the model began being applied in all civil and family courts in the country. The work developed in the six initial cities will be useful for the whole country. PHINDIRITBL  A new administrative management model is adopted by EJRLB, including a new methodology for virtual training and applied legal research (Text, Custom) Baseline Actual (Previous) Actual (Current) End Target Management Achieved. Management Value 0 Achieved model model implemented implemented Date 06-Nov-2009 11-Jun-2014 14-Oct-2014 31-Dec-2014 Comments The administrative management model has been adopted by the EJRLB. Model was delivered to the Administrative Chamber of the Superior Council of Judicature and was adopted by EJRLB in July 2013. The model started to fully operate the 14th of November, 2013. PHINDIRITBL  3 specific training modules to support the management model are operational and benefit judicial staff (Text, Custom) Baseline Actual (Previous) Actual (Current) End Target Achieved. 3 training 3 training Value 0 Achieved models were models implemented Date 06-Nov-2009 11-Jun-2014 14-Oct-2014 31-Dec-2014 Comments The design and development of 3 training modules have been implemented and are operational. The design of the models was contractedin 2012 and implemented in 2013. These modules were used in the whole country to train 354 trainers of trainers that may replicate this initiative in different regions of the country. 12/12/2014 Page 6 of 10 Public Disclosure Copy Public Disclosure Copy The World Bank Implementation Status & Results Report Justice Services Strenghtening (P083904) PHINDIRITBL New mechanisms and parameters are developed and approved by CSJ for the evaluation of the Judiciary#s staff under the management model, and staff is evaluated accordingly (Text, Custom) Baseline Actual (Previous) Actual (Current) End Target Achieved. Evaluation parameters and evaluation mechanisms was parameters and Value 0 Achieved implemented and used mechanisms to evaluate 1700 developed officers. Date 06-Nov-2009 11-Jun-2014 14-Oct-2014 31-Dec-2014 Comments The consultancy for the implementation of an evaluating mechanism has already been presented to the magistrates of the Administrative Court. To date, 1700 officers have been evaluated. The project supported this process with the formula to carry out the evaluation regarding productivity. PHINDIRITBL  Justice Services Map updated annually. (Text, Custom) Baseline Actual (Previous) Actual (Current) End Target Annual updates Achieved. The map was Value 0 Achieved of the justice updated annually. services map. Date 06-Nov-2009 11-Jun-2014 14-Oct-2014 31-Dec-2014 Comments Justice Services Map has been updated. The map includes the justice service offer in the whole country, not only regarding jurisdictional offer but also alternative dispute resolution methods. The map has been updated five times and it allows users to identify clearly where they should attend to solve its dispute, according to the controversy they are facing. In this sense, this has been an important tool for potential justice services users that facilitates effective access to justice. Since its implementation, in December 17, 2013, until September 2014 the map had been consulted or used by 250.911 users. 12/12/2014 Page 7 of 10 Public Disclosure Copy Public Disclosure Copy The World Bank Implementation Status & Results Report Justice Services Strenghtening (P083904) PHINDIRITBL  First national basic unmet justice needs carried out. (Text, Custom) Baseline Actual (Previous) Actual (Current) End Target Achieved. Survey was Survey carried Value 0 Achieved carried out in 2013. out Date 06-Nov-2009 11-Jun-2014 14-Oct-2014 31-Dec-2014 Comments First national basic unmet justice needs survey was completed and its results were disseminated in August 23, 2013. The survey wasapplied to 5,866 persons in 14 cities, with a trust level of 95% and error margin of 3%. PHINDIRITBL  13 decentralized facilities are operational in Barranquilla, Bogota, Bucaramanga, Cali, Cartagena and Medellin. (Text, Custom) Baseline Actual (Previous) Actual (Current) End Target 13 14 decentralized decentralized Value 0 Partially achieved facilities are operating. facilities operational. Date 06-Nov-2009 11-Jun-2014 14-Oct-2014 31-Dec-2014 Comments The refurbishing works have concluded, and the IT equipment and management models have been delivered. To date there are 14 operational facilities (2 in Barranquilla, 2 in Bogotá, 2 in Bucaramanga, 1 in Cartagena, 3 in Cali and 4 in Medellin). The last facility began operating in June, 2014. All judges have been appointed to meet the needs. PHINDIRITBL  50 mediation centers certified under the new quality standards norm (Text, Custom) Baseline Actual (Previous) Actual (Current) End Target 50 mediation 55 mediation centers centers certified have been certified under the new Value -- Achieved under the new quality quality standards norm. standards norm. Date -- 11-Jun-2014 14-Oct-2014 31-Dec-2014 12/12/2014 Page 8 of 10 Public Disclosure Copy Public Disclosure Copy The World Bank Implementation Status & Results Report Justice Services Strenghtening (P083904) Comments 55 mediation centers have been certified, and the Project has also supported other 30 centers. The support to the other mediation centers consisted of the presentation of good practices to improve performance in these centers. This additional support is importantbecause the centers must be certified to officially operate and was an initial step to unify procedures, generating trust and equal attention in all centers. PHINDIRITBL  Judiciary establishes permanent user information offices to disseminate: standards of actblty., transparency, competency & effectvess. applicable to jstce. sctr.; & (ii) citizens# rights and duties (Text, Custom) Baseline Actual (Previous) Actual (Current) End Target No. of 14 permanent information Value 0 Partially achieved information offices were offices established. established Date -- 11-Jun-2014 14-Oct-2014 31-Dec-2014 Comments The Project exceeded the initial target of 5 information offices and established 14 permanent offices in Barranquilla (2 offices), Bogotá (2 offices), Bucaramanga (2 offices), Cartagena (1 offices), Cali (3 offices) and Medellin (4 offices). Overall Comments Data on Financial Performance Disbursements (by loan) Project Loan/Credit/TF Status Currency Original Revised Cancelled Disbursed Undisbursed Disbursed P083904 IBRD-78240 Effective USD 20.00 20.00 0.00 18.55 1.45 93% P083904 TF-91176 Closed USD 1.90 1.90 0.00 1.61 0.29 85% Key Dates (by loan) Project Loan/Credit/TF Status Approval Date Signing Date Effectiveness Date Orig. Closing Date Rev. Closing Date P083904 IBRD-78240 Effective 17-Dec-2009 16-Feb-2010 09-Mar-2010 31-Dec-2013 31-Dec-2014 P083904 TF-91176 Closed 04-Sep-2008 04-Sep-2008 04-Sep-2008 29-Aug-2012 04-Jul-2014 12/12/2014 Page 9 of 10 Public Disclosure Copy Public Disclosure Copy The World Bank Implementation Status & Results Report Justice Services Strenghtening (P083904) Cumulative Disbursements Restructuring History Level Approved on 08-May-2013 ,Level 2 Approved on 22-Nov-2013 ,Level 2 Approved on 25-Jun-2014 Related Project(s) P150537-Strengthening Justice Services Project Additional Financing 12/12/2014 Page 10 of 10 Public Disclosure Copy