The World Bank Implementation Status & Results Report Enabling Digital Governance Project (P164824) Enabling Digital Governance Project (P164824) EUROPE AND CENTRAL ASIA | Serbia | Governance Global Practice | IBRD/IDA | Investment Project Financing | FY 2019 | Seq No: 1 | ARCHIVED on 16-Oct-2019 | ISR38283 | Implementing Agencies: Republic of Serbia, Office for Information Technologies and Electronic Goverment Key Dates Key Project Dates Bank Approval Date: 24-Apr-2019 Effectiveness Date: 25-Jun-2019 Planned Mid Term Review Date: 13-Sep-2021 Actual Mid-Term Review Date: Original Closing Date: 30-Jun-2024 Revised Closing Date: 30-Jun-2024 pdoTable Project Development Objectives Project Development Objective (from Project Appraisal Document) To improve access, quality, and efficiency of selected administrative e-Government services. Has the Project Development Objective been changed since Board Approval of the Project Objective? No Components Table Name Foundations for Digital Service Delivery:(Cost $26.70 M) Transforming Services for Citizens, Businesses, and Government:(Cost $22.60 M) Digital Skills Development, Institutional Strengthening and Change Management:(Cost $5.70 M) Overall Ratings Name Previous Rating Current Rating Progress towards achievement of PDO -- Satisfactory Overall Implementation Progress (IP) -- Satisfactory Overall Risk Rating -- Substantial Implementation Status and Key Decisions The Enabling Digital Governance Project has been approved by the World Bank Board on April 24, 2019. The Loan Agreement was signed on May 7, 2019, and the Project has been declared effective on June 25, 2019. The Borrower shows a great commitment and ownership of the reforms included in the EDGe project. A Project Implementation Unit within the OITeG has been established and is fully operational. Terms of reference for the first batch of activities have been approved by the Bank in September 2019 and the procurement of services under the Project is expected to begin on October 2019. 10/16/2019 Page 1 of 6 The World Bank Implementation Status & Results Report Enabling Digital Governance Project (P164824) Risks Systematic Operations Risk-rating Tool Risk Category Rating at Approval Previous Rating Current Rating Political and Governance Substantial -- Substantial Macroeconomic Moderate -- Moderate Sector Strategies and Policies Substantial -- Substantial Technical Design of Project or Program Substantial -- Substantial Institutional Capacity for Implementation and Sustainability Substantial -- Substantial Fiduciary Substantial -- Substantial Environment and Social Low -- Low Stakeholders Moderate -- Moderate Other -- -- -- Overall Substantial -- Substantial Results PDO Indicators by Objectives / Outcomes Access to e-Services IN00735552 ►Number of citizens and businesss accessing e-services disagreggated by gender and size of businesses (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 1,270,000.00 -- 1,270,000.00 2,000,000.00 Date 17-Jan-2019 -- 26-Aug-2019 02-Dec-2024 This indicator will measure the number of citizens and businesss that are able to access online services. Comments: The indicator will be disagreggated by gender and size of businesses Access to e-Services IN00735554 ►Number of services digitalized and available online targetted at businesses and citizens (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 4.00 -- 4.00 30.00 Date 17-Jan-2019 -- 26-Aug-2019 02-Dec-2024 10/16/2019 Page 2 of 6 The World Bank Implementation Status & Results Report Enabling Digital Governance Project (P164824) This indicator will measure the number of services digitilized and available through the Government e- Comments: Portal Quality of e-Services IN00735553 ►Average increase in user satisfaction with selected e-services provided disagregated by gender and size of businesses (Citizens Engagement) (Percentage, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 -- 0.00 50.00 Date 17-Jan-2019 -- 26-Aug-2019 02-Dec-2024 This indicator measures the increase in level of satisfaction with the provision selected e-services and Comments: available through the Government e-Portal Efficiency of e-Services IN00735555 ►Amount of time it takes for citizens and businesses to obtain selected digitalized services (Text, Custom) Baseline Actual (Previous) Actual (Current) End Target To be determined in the Depending on the Value first year of -- TBD administrative service implementation selected. Date 22-Jan-2019 -- 26-Aug-2019 28-Nov-2024 This indicator measures the efficiency of delivery of services, measured by savings in time experienced by Comments: citizens and businesses in obtaining selected digitilized services Overall Comments PDO This is the first ISR following the Board approval in April 2019 and project effectiveness in June 2019. Implementation has just began. There are no results to report at this stage. Intermediate Results Indicators by Components 1. Foundations for Digital Service Delivery IN00735641 ►Number of entities connnected to the Interoperability Platform (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 8.00 -- 8.00 18.00 Date 17-Jan-2019 -- 26-Aug-2019 05-Jan-2021 This indicator refers to the number of Government agencies connected to the Interoperability Platform Comments: (IoP) IN00735644 ►Establishment of GOS Meta Register (Yes/No, Custom) Baseline Actual (Previous) Actual (Current) End Target 10/16/2019 Page 3 of 6 The World Bank Implementation Status & Results Report Enabling Digital Governance Project (P164824) Value No -- No Yes Date 22-Jan-2019 -- 26-Aug-2019 14-Feb-2020 Comments: This indicator measures the consolidation of the most important registries into a Meta Register. 2.Transforming Services for Citizens, Business and Government IN00735642 ►Development of an Administrative Service Inventory (Yes/No, Custom) Baseline Actual (Previous) Actual (Current) End Target Value No -- No Yes Date 22-Jan-2019 -- 26-Aug-2019 25-May-2020 This indicator measures the development of an inventory of administrative services that will form the basis Comments: for decisions on business process reengineering IN00735645 ►Number of "to be" process maps generated for selected services (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 5.00 -- 0.00 50.00 Date 28-Jan-2019 -- 26-Aug-2019 14-Jul-2021 This indicator measures the amount of "to-be" maps elaborated to serve as a basis for BPR and future Comments: digitalization. IN00735647 ►Number of services available online through the e-Gov Portal (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 -- 0.00 30.00 Date 22-Jan-2019 -- 26-Aug-2019 28-Nov-2024 This indicator will measure the number of services that can be accessed online through the Government Comments: e-Portal by citizens and businesses. 3. Digital Skills Development, Change Management and Institutional Strengthening IN00735643 ►Number of Citizen Satisfaction Surveys completed (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 -- 0.00 3.00 Date 28-Jan-2019 -- 26-Aug-2019 29-Nov-2024 Comments: This indicator will measure citizen satisfaction with reengineered and digitilized services IN00735646 ►Number of Government Officials trained in digital literacy (Number (Thousand), Custom) Baseline Actual (Previous) Actual (Current) End Target 10/16/2019 Page 4 of 6 The World Bank Implementation Status & Results Report Enabling Digital Governance Project (P164824) Value 0.00 -- 0.00 10.00 Date 29-Jan-2019 -- 26-Aug-2019 28-Nov-2024 Comments: This indicator measures the capacity building component of the project Data on Financial Performance Disbursements (by loan) Project Loan/Credit/TF Status Currency Original Revised Cancelled Disbursed Undisbursed % Disbursed P164824 IBRD-89470 Effective USD 50.00 50.00 0.00 0.12 49.88 0.2% Key Dates (by loan) Project Loan/Credit/TF Status Approval Date Signing Date Effectiveness Date Orig. Closing Date Rev. Closing Date P164824 IBRD-89470 Effective 24-Apr-2019 07-May-2019 25-Jun-2019 30-Jun-2024 30-Jun-2024 Cumulative Disbursements 10/16/2019 Page 5 of 6 The World Bank Implementation Status & Results Report Enabling Digital Governance Project (P164824) Restructuring History There has been no restructuring to date. Related Project(s) There are no related projects. 10/16/2019 Page 6 of 6