The World Bank Implementation Status & Results Report Armenia Social Protection Administration II Project (P146318) Armenia Social Protection Administration II Project (P146318) EUROPE AND CENTRAL ASIA | Armenia | Social Protection & Jobs Global Practice | IBRD/IDA | Investment Project Financing | FY 2014 | Seq No: 11 | ARCHIVED on 05-Feb-2020 | ISR40315 | Implementing Agencies: Ministry of Labor and Social Affairs, Ministry of Finance Key Dates Key Project Dates Bank Approval Date: 24-Mar-2014 Effectiveness Date: 29-Oct-2014 Planned Mid Term Review Date: 28-Apr-2017 Actual Mid-Term Review Date: 15-Sep-2017 Original Closing Date: 31-Dec-2018 Revised Closing Date: 30-Nov-2020 pdoTable Project Development Objectives Project Development Objective (from Project Appraisal Document) The proposed Project Development Objectives (PDOs) are to (i) improve social protection service delivery and (ii) strengthen analytical and monitoring and evaluation functions of the agencies delivering social protection benefits and services. Has the Project Development Objective been changed since Board Approval of the Project Objective? No Components Table Name Roll-Out of Integrated Social Protection Service Delivery:(Cost $14.30 M) Support the Implementation of the New Employment Strategy by the Government:(Cost $2.20 M) Modernization of the Pension System:(Cost $0.90 M) Strengthen MLSI Analytical Capacity and Monitoring and Evaluation Systems:(Cost $1.10 M) Project Management:(Cost $1.30 M) Unallocated:(Cost $1.40 M) Overall Ratings Name Previous Rating Current Rating Progress towards achievement of PDO Moderately Satisfactory Moderately Satisfactory Overall Implementation Progress (IP) Moderately Unsatisfactory Moderately Satisfactory Overall Risk Rating Substantial Substantial Implementation Status and Key Decisions Visible progress in the project implementation has been recorded over the last six months. There are 9 integrated social protection centers (ISPCs) that have been completed under the project; 6 ISPCs are under construction, another 6 at the procurement stage, and additional 12 at the project design stage. The Ministry of Labor and Social Affairs (MLSA) intends to utilize the project funds to establish and make operational all remaining integrated centers throughout the country, as well as train employees to increase their capacity for integrated delivery of social protection benefits and services. The MLSA has initiated activities related to the development of a new information system and e-services for the employment sector. Progress in the development of the social protection monitoring and evaluation system has also been visible - the development of monitoring 2/5/2020 Page 1 of 12 The World Bank Implementation Status & Results Report Armenia Social Protection Administration II Project (P146318) indicators and job-descriptions for assessing the effectiveness and efficiency of different programs (i.e. state provided social benefits and services) has been completed. The project was restructured in December 2019 to transfer the fiduciary functions of the project from the Project Implementation Department under the Ministry of Finance to the MLSA. 2/5/2020 Page 2 of 12 The World Bank Implementation Status & Results Report Armenia Social Protection Administration II Project (P146318) 2/5/2020 Page 3 of 12 The World Bank Implementation Status & Results Report Armenia Social Protection Administration II Project (P146318) 2/5/2020 Page 4 of 12 The World Bank Implementation Status & Results Report Armenia Social Protection Administration II Project (P146318) 2/5/2020 Page 5 of 12 The World Bank Implementation Status & Results Report Armenia Social Protection Administration II Project (P146318) Risks Systematic Operations Risk-rating Tool Risk Category Rating at Approval Previous Rating Current Rating Political and Governance -- Substantial Substantial Macroeconomic -- Substantial Substantial Sector Strategies and Policies -- Substantial Substantial 2/5/2020 Page 6 of 12 The World Bank Implementation Status & Results Report Armenia Social Protection Administration II Project (P146318) Technical Design of Project or Program -- Substantial Substantial Institutional Capacity for Implementation and -- High High Sustainability Fiduciary -- Moderate Moderate Environment and Social -- Low Low Stakeholders -- Low Low Other -- -- -- Overall -- Substantial Substantial Results PDO Indicators by Objectives / Outcomes Improved social protection service delivery IN00795098 ►Client satisfaction with benefits and services received through ISPCs (Text, Custom) Baseline Actual (Previous) Actual (Current) End Target ISPCs being piloted - Almost all clients Value clients unaware of new 69% satisfied 69% satisfied satisfied services Date 01-Jan-2014 10-Jun-2019 31-Dec-2019 30-Nov-2020 According to the joint MLSA/UNICEF survey conducted during June-July 2018 (applying new/different methodology). Previously reported satisfaction rate (89%) came from the internal (MLSA conducted) Comments: survey. No additional survey carried out since then. IN00795100 ►Client participation costs of receiving benefits and services of ISPCs (for FBP) (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 3,026.00 709.00 709.00 2,476.00 Date 01-Jan-2014 10-Jun-2019 31-Dec-2019 30-Nov-2020 According to the joint MLSA/UNICEF survey conducted during June-July 2018;data reflects the cost per visit. Data for this indicator has so far been obtained from the UNICEF survey. Given that UNICEF will no Comments: longer conduct the related survey, it was suggested to include the question on client participation costs in the Integrated Living Conditions Survey that is being carried out by the National Statistical Office. No decision has been made yet. Strengthened analytical and monitoring and evaluation functions IN00795099 ►M&E capacity increased as evidenced by gradual introduction of the M&E system for SP programs (covering the development of a model, indicators, project passports, software) (Text, Custom) Baseline Actual (Previous) Actual (Current) End Target 2/5/2020 Page 7 of 12 The World Bank Implementation Status & Results Report Armenia Social Protection Administration II Project (P146318) Developed monitoring passports and M&E passports, indicators for all SP references, and programs financed indicators for 81 Value 5 piloted programs 81.00 from the state budget; programs implemented developed electronic by the MLSA have system (receiving been developed reports for all indicators) Date 01-Jan-2014 10-Jun-2019 31-Dec-2019 30-Nov-2020 M&E passports, references, and indicators for all 81 programs implemented by the MLSA have been developed. Revision of the ME descriptions, indicators and indexes of 10 social programs as well as Comments: evaluation of those programs is ongoing. Intermediate Results Indicators by Components Roll-Out of Integrated Social Protection Service Delivery IN00795176 ►Number of ISPC facilities refurbished/constructed and equipped (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 7.00 9.00 37.00 Date 01-Jan-2014 10-Jun-2019 31-Dec-2019 30-Nov-2020 Construction and renovation of works are ongoing in 6 ISPCs (Stepanavan, Meghri, Aparan, Goris, Comments: Martuni and Sevan) IN00795180 ►Number of ISPCs fully operational (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 5.00 9.00 37.00 Date 01-Jan-2014 10-Jun-2019 31-Dec-2019 30-Nov-2020 IN00795183 ►Number of relevant external databases from which ISPC social workers can obtain/check necessary information on-line. (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 1.00 2.00 2.00 4.00 Date 01-Jan-2014 10-Jun-2019 31-Dec-2019 30-Nov-2020 Passport and Visa Department of the RoA Police and State Register of the Population Comments: IN00795185 ►Direct project beneficiaries (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target 2/5/2020 Page 8 of 12 The World Bank Implementation Status & Results Report Armenia Social Protection Administration II Project (P146318) Value 507,345.00 530,133.00 536,063.00 507,345.00 Date 01-Jan-2012 10-Jun-2019 31-Dec-2019 30-Nov-2020 Number of pensioners as of October 1, 2019. Comments: IN00795186 Female beneficiaries (Percentage, Custom Supplement) Baseline Actual (Previous) Actual (Current) End Target Value 301,885.00 312,913.00 59.00 301,885.00 IN00795187 ►Direct project beneficiaries (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 96,309.00 90,410.00 86,884.00 96,309.00 Date 02-Jan-2012 10-Jun-2019 31-Dec-2019 30-Nov-2020 Families receiving FBP in the period January-December 2019. Comments: IN00795188 ►Direct project beneficiaries (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 10,088.00 82,426.00 84,749.00 0.00 Date 03-Feb-2014 10-Jun-2019 31-Dec-2019 30-Nov-2020 Number of job seekers on December 1, 2019. Comments: IN00795189 Female beneficiaries (Percentage, Custom Supplement) Baseline Actual (Previous) Actual (Current) End Target Value 6,648.00 54,601.00 41,471.00 0.00 Support the Implementation of the New Employment Strategy by the Government IN00795177 ►Number of participants involved in the Program for Youth Without Education and Skills (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 0.00 0.00 700.00 Date 01-Jan-2014 25-Oct-2018 31-Dec-2019 30-Nov-2020 No progress has been made with regard to this ALMP implementation. The component is being Comments: redesigned; this indicator will be dropped in the future project restructuring. IN00795181 2/5/2020 Page 9 of 12 The World Bank Implementation Status & Results Report Armenia Social Protection Administration II Project (P146318) ►Number of participants involved in Start-up Small Businesses Program (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 0.00 0.00 700.00 Date 01-Jan-2014 25-Oct-2018 31-Dec-2019 30-Nov-2020 No progress has been made with regard to this ALMP implementation. The component is being Comments: redesigned; this indicator will be dropped in the future project restructuring. IN00795184 ►Number of participants within professional orientation system (general education, tertiary education and ISPCs) who make use of professional orientation services) (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 52.00 850.00 1,097.00 1,402.00 Date 01-Jan-2014 25-Oct-2018 31-Dec-2019 30-Nov-2020 Recorded is the cumulative value. Note: The professional orientation entity under the MLSA has merged with the Institute of Labor and Social Research. The budget and staff of the unit have been cut considerably and the annual indicators/result outcomes were revised. Comments: The figures for 2019 are the following:  1. Number of professional orientation training participants - 97 2. Provision of methodological support and professional consultation (supervision) for 150 trained professionals. Modernization of the Pension System IN00795178 ►Supervision and control method applied in SSSS (Text, Custom) Baseline Actual (Previous) Actual (Current) End Target Supervision and Ad hoc supervision Ad hoc supervision and Ad hoc supervision and control of eligibility, and control of control of eligibility, control of eligibility, insured service eligibility, insured Value insured service periods, insured service periods, periods, pension level service periods, pension level and other pension level and other and other pension pension level and pension requests. pension requests requests conducted on other pension requests risk identification basis Date 01-Jan-2014 10-Jun-2019 31-Dec-2019 30-Nov-2020 The Consulting Company providing services of analytical capacity building of the staff of the SSSS of the MLSA and developing a model of a control system based upon risk management has defined the notion of risk itself and its types, presented the principles of operational risk management and the Comments: information compnent of the management system, analyzed and evaluated it, classified the operational risks of the RoA MLSA, and clarified the risks of accidental and intentional errors, as well as information- associated risks. However, no improvements have been made/implemented as of yet. IN00795182 ►Number of SSSS certified staff using electronic pension information system (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 384.00 390.00 400.00 2/5/2020 Page 10 of 12 The World Bank Implementation Status & Results Report Armenia Social Protection Administration II Project (P146318) Date 01-Jan-2014 10-Jun-2019 31-Dec-2019 30-Nov-2020 Strengthen MLSI Analytical Capacity and Monitoring and Evaluation Systems IN00795179 ►Methodology for collection of qualitative data developed (Text, Custom) Baseline Actual (Previous) Actual (Current) End Target Methodology for Methodology for Methodology for Methodology fully collection of qualitative collection of qualitative Value collection of qualitative integrated in the M&E data in the process of data in the process of data not in place system of the MLSI development development Date 01-Jan-2014 10-Jun-2019 31-Dec-2019 30-Nov-2020 The methodology for collection of qualitative data has been developed. Survey on M&E qualitative indicators for all programs of RoA SP sector has been conducted; the survey Comments: results include opinions of both primary beneficiaries and employees implementing the programs. Data on Financial Performance Disbursements (by loan) Project Loan/Credit/TF Status Currency Original Revised Cancelled Disbursed Undisbursed % Disbursed P146318 IDA-53980 Effective USD 21.20 21.20 0.00 7.91 11.36 41% Key Dates (by loan) Project Loan/Credit/TF Status Approval Date Signing Date Effectiveness Date Orig. Closing Date Rev. Closing Date P146318 IDA-53980 Effective 24-Mar-2014 23-May-2014 29-Oct-2014 31-Dec-2018 30-Nov-2020 Cumulative Disbursements 2/5/2020 Page 11 of 12 The World Bank Implementation Status & Results Report Armenia Social Protection Administration II Project (P146318) Restructuring History Level 2 Approved on 06-Sep-2018 ,Level 2 Approved on 23-May-2019 ,Level 2 Approved on 13-Dec-2019 Related Project(s) There are no related projects. 2/5/2020 Page 12 of 12