World Bank Group Country Opinion Survey 2015: Croatia FY16 Croatia Country Opinion Survey Report THE WORLD BANK GROUP Public Opinion Research Group 1 February 2016 World Bank Group Country Opinion Survey 2015: Croatia Acknowledgements The Croatia Country Opinion Survey is part of the County Opinion Survey Program series of the World Bank Group. This report was prepared by the Public Opinion Research Group (PORG) team led by Sharon Felzer (Senior Communications Officer, Head of PORG), Jessica Cameron, Svetlana Markova, and Jing Guo. Calita Woods and Dania Mendoza provided data support. The report was prepared under the overall guidance and supervision of Sumir Lal (Director, ECRGP). PORG acknowledges the significant contribution from the Croatia country team and the local fielding agency Ipsos. In particular, PORG is grateful for the support from Vanja Frajtic, Communications Associate who coordinated the survey related activities from Zagreb, Croatia. 1 World Bank Group Country Opinion Survey 2015: Croatia Table of Contents I. Objectives ...................................................................................3 II. Methodology ...............................................................................3 III. Demographics of the Sample.......................................................4 IV. General Issues Facing Croatia ....................................................11 V. Overall Attitudes toward the World Bank Group .......................15 VI. Sectoral Importance and Effectiveness......................................23 VII. How the World Bank Group Operates .......................................29 VIII. World Bank Group’s Knowledge and Instruments .....................36 IX. The Future Role of the World Bank Group in Croatia ................43 X. Communication and Outreach ..................................................48 XI. Appendices ................................................................................53 2 World Bank Group Country Opinion Survey 2015: Croatia I. Objectives This survey was designed to assist the World Bank Group (WBG) in gaining a better understanding of how stakeholders in Croatia perceive the WBG. The survey explored:  General Issues facing Croatia  Overall Attitudes toward the World Bank Group  World Bank Group’s Sectoral Effectiveness and Results  The World Bank Group’s Knowledge Work and Activities  Working with the World Bank Group  The Future Role of the World Bank Group in Croatia  Communication and Information Sharing  Background Information II. Methodology From June to September 2015, 871 stakeholders of the WBG in Croatia were invited to provide their opinions on the WBG’s work in the country by participating in a Country Opinion Survey. Participants were drawn from the office of the President/Prime Minister, office of a Minister, office of a Parliamentarian, employees of ministries/ministerial departments/implementation agencies, Project Management Units (PMUs) overseeing implementation of a project or consultants/contractors working on WBG-supported projects/programs, local governments, bilateral/multilateral agencies, private sector organizations, private foundations, the financial sector/private banks, NGOs/community-based organizations (CBOs), the media, independent government institutions, trade unions, faith-based groups, youth groups, academia/research institutes/think tanks, the judiciary branch, and the European Commission. A total of 175 stakeholders participated in the survey (20% response rate). Respondents received an email invitation to take the questionnaire and completed the questionnaire via an online platform. Respondents were asked about: general issues facing Croatia, their overall attitudes toward the WBG, the WBG’s effectiveness and results, WBG’s knowledge work and activities, working with the WBG, the WBG’s future role in Croatia, and the WBG’s communication and information sharing. Every country that engages in the Country Opinion Survey must include specific indicator questions that will be aggregated for the World Bank Group’s annual Corporate Scorecard. These questions are identified throughout the survey report. The results of this year’s Country Survey were compared to the Country Survey conducted in FY ’12 (response rate was 29%, N=198). The data were weighted to reach similar stakeholder compositions across the two survey years, allowing for more statistically reliable comparisons. Stakeholders who identified themselves as “other� in the stakeholder category options were not included in these comparisons. As a result, mean ratings, percentages of respondents, and the total number of respondents in both years are slightly different from those of the original data reported in the FY ’12 COS report and the non-weighted data presented in this report. For the weighted stakeholder breakdown and year comparison results, please refer to Appendix D (see page 115). 3 World Bank Group Country Opinion Survey 2015: Croatia III. Demographics of the Sample Current Position  Note: For all further analyses, the small number of respondents from the office of the President/Prime Minister were combined with those from the office of a Minister. The few respondents from the office of a Parliamentarian, local government, trade unions, youth groups, and the judiciary branch were included in the “Other� category. 4 World Bank Group Country Opinion Survey 2015: Croatia III. Demographics of the Sample (continued) Area of Primary Specialization 5 World Bank Group Country Opinion Survey 2015: Croatia III. Demographics of the Sample (continued) Geographic Location  Note: Because of the small number of respondents from outside of the Zagreb area, analyses comparing geographic locations would not be statistically reliable and, therefore, were not conducted. Gender 6 World Bank Group Country Opinion Survey 2015: Croatia III. Demographics of the Sample (continued) Exposure to Agencies within the World Bank Group 7 World Bank Group Country Opinion Survey 2015: Croatia III. Demographics of the Sample (continued) Collaboration with the WBG  Note: For all further analyses, respondents who indicated that they had previously collaborated with the WBG were combined with those who had never collaborated to make one group of those not collaborating with the WBG. Those who indicated both (that they currently collaborate and had collaborated in the past) were combined with those who are currently collaborating to create one group of those collaborating with the WBG.  Year comparison: Respondents in this year’s Country Survey were statistically just as likely to be currently collaborating with the WBG (weighted percentage of respondents collaborating = 57%) compared to respondents from the FY ’12 Country Survey (weighted percentage of respondents collaborating = 56%)1. 1 Please refer to Appendix D (page 115) for more details on weighting for year comparisons. The percentages in the chart were calculated based on un-weighted data. 8 World Bank Group Country Opinion Survey 2015: Croatia III. Demographics of the Sample (continued) Exposure to the WBG in Croatia  Year comparison: Respondents in this year’s Country Survey had statistically similar rates of exposure to the WBG in Croatia as respondents in the FY ’12 Country Survey. 9 World Bank Group Country Opinion Survey 2015: Croatia III. Demographics of the Sample (continued) Familiarity with the World Bank Group  Year comparison: Respondents in this year’s Country Survey had statistically similar ratings of familiarity with the WBG (weighted mean rating = 6.3) compared to respondents from the FY ’12 Country Survey (weighted mean rating = 6.4)2.  Impact of Familiarity: Respondents’ ratings of familiarity with the WBG were significantly, strongly correlated with their ratings of the WBG’s overall effectiveness, and had significant, moderate correlations with the extent to which the WBG achieves development results in Croatia, and the extent to which the WBG plays a relevant role in development in Croatia. 2 Please refer to Appendix D (page 115) for more details on weighting for year comparisons. The means in the chart were calculated based on un-weighted data. 10 World Bank Group Country Opinion Survey 2015: Croatia IV. General Issues Facing Croatia Headed in the Right Direction  Year comparison: Respondents in this year’s Country Survey were significantly less likely to indicate that Croatia is headed in the right direction (weighted percentage of respondents = 27%) and significantly more likely to indicate that Croatia is headed in the wrong direction (weighted percentage of respondents = 42%) compared to respondents from the FY ’12 Country Survey (weighted percentage of respondents = 38% and 22%, respectively)3. 3 Please refer to Appendix D (page 115) for more details on weighting for year comparisons. The percentages in the chart were calculated based on un-weighted data. 11 World Bank Group Country Opinion Survey 2015: Croatia IV. General Issues Facing Croatia (continued) Development Priority  Year comparison: Respondents in FY ’12 indicated that the most important development priorities were economic growth (percentage of respondents = 40%), job creation/ employment (40%), education (33%), and public sector reform (33%). 12 World Bank Group Country Opinion Survey 2015: Croatia IV. General Issues Facing Croatia (continued) What Would Contribute Most to Reducing Poverty 13 World Bank Group Country Opinion Survey 2015: Croatia IV. General Issues Facing Croatia (continued) Factors Contributing to “Shared Prosperity� 14 World Bank Group Country Opinion Survey 2015: Croatia V. Overall Attitudes toward the World Bank Group Attributing Failed/Slow Reform Efforts  Year comparison: Respondents in the FY ’12 Country Survey indicated that they most often attributed failed or slow reform efforts to lack of/inadequate levels of capacity in government (percentage of respondents = 41%) and reforms not being well thought out in light of country challenges (33%). As noted in the “Methodology� section, the indicator questions referred to throughout the Survey report are questions that are asked in every country that engages in the Country Opinion Survey. These will be aggregated for the World Bank Group’s annual Corporate Scorecard. 15 World Bank Group Country Opinion Survey 2015: Croatia V. Overall Attitudes toward the World Bank Group (continued) The World Bank Group’s Overall Effectiveness (Indicator Question)  Year comparison: Respondents in this year’s Country Survey had statistically similar ratings for the WBG’s overall effectiveness in Croatia (weighted mean = 6.6) compared to respondents from the FY ’12 Country Survey (weighted mean = 6.4)4.  Collaboration: Respondents who are collaborating with the WBG gave significantly higher ratings for the WBG’s overall effectiveness in Croatia (mean rating = 7.2) compared to respondents who are not collaborating (mean rating = 6.0). Achieving Development Results (Indicator Question)  Year comparison: Respondents in this year’s Country Survey had statistically similar ratings for the extent to which the WBG achieves development results (weighted mean = 5.9) compared to respondents from the FY ’12 Country Survey (weighted mean = 6.0)4.  Collaboration: Respondents who are collaborating with the WBG gave significantly higher ratings for the extent to which the WBG achieves development results (mean rating = 6.5) compared to respondents who are not collaborating (mean rating = 5.1). 4 Please refer to Appendix D (page 115) for more details on weighting for year comparisons. The means in the charts were calculated based on un-weighted data. 16 World Bank Group Country Opinion Survey 2015: Croatia V. Overall Attitudes toward the World Bank Group (continued) WBG Staff Preparedness  Year comparison: Respondents in this year’s Country Survey had statistically similar ratings for the WBG’s staff being well prepared to help Croatia (weighted mean = 7.4) compared to respondents from the FY ’12 Country Survey (weighted mean = 7.0)5.  Collaboration: Respondents who are collaborating with the WBG gave significantly higher ratings for the WBG’s staff being well prepared (mean rating = 7.8) compared to respondents who are not collaborating (mean rating = 6.8). 5 Please refer to Appendix D (page 115) for more details on weighting for year comparisons. The mean in the chart was calculated based on un-weighted data. 17 World Bank Group Country Opinion Survey 2015: Croatia V. Overall Attitudes toward the World Bank Group (continued) Overall Ratings for Indicator Questions by Stakeholder Groups  Stakeholders: Respondents from independent government institutions and PMUs/ Consultants on WBG-supported projects had the highest mean rating for the aggregated responses to the twenty-five COS indicator questions whereas respondents from the financial sector/private banks, NGOs/CBOs, and the media had significantly lower mean ratings. Responses for individual indicator questions by stakeholder groups can be found in Appendix B (see page 74).  Collaboration: Respondents who collaborate with the WBG had a significantly higher mean rating for the aggregated responses to the twenty-five COS indicator questions (mean rating = 7.1) compared to respondents who do not collaborate with the WBG (mean rating = 5.9). Responses for individual indicator questions by exposure to the WBG can be found in Appendix E (see page 121). 18 World Bank Group Country Opinion Survey 2015: Croatia V. Overall Attitudes toward the World Bank Group (continued) Greatest Value  Year comparison: Respondents in the FY ’12 Country Survey indicated that the WBG’s greatest value to Croatia was its financial resources (percentage of respondents = 52%) and technical assistance (50%). 19 World Bank Group Country Opinion Survey 2015: Croatia V. Overall Attitudes toward the World Bank Group (continued) Effectiveness of WBG’s Instruments in Reducing Poverty 20 World Bank Group Country Opinion Survey 2015: Croatia V. Overall Attitudes toward the World Bank Group (continued) Importance and Effectiveness of WBG’s Capacity Building Work  Stakeholders: Respondents from independent government institutions gave the highest ratings for the WBG’s effectiveness at project implementation whereas respondents from the media gave significantly lower ratings. Respondents from bilateral/multilateral agencies and PMUs/Consultants on WBG-supported projects gave the highest ratings for the WBG’s effectiveness at citizen engagement whereas respondents from the financial sector/private banks and the media gave significantly lower ratings.  Collaboration: Respondents who are collaborating with the WBG gave significantly higher ratings for the WBG’s effectiveness at citizen engagement and policy design (mean ratings = 6.1 and 7.1, respectively) compared to respondents who are not collaborating (mean ratings = 4.7 and 6.1, respectively). In addition, respondents who are collaborating with the WBG gave significantly higher ratings for the importance of the WBG’s involvement in project implementation, citizen engagement and policy design (mean ratings = 8.6, 7.8, and 8.6, respectively) compared to respondents who are not collaborating (mean ratings = 7.8, 6.4, and 7.9, respectively). 21 World Bank Group Country Opinion Survey 2015: Croatia V. Overall Attitudes toward the World Bank Group (continued) Greatest Weakness  Year comparison: Respondents in FY ’12 indicated that the WBG’s greatest weaknesses in its work in Croatia were being too bureaucratic in its operational policies and procedures (percentage of respondents = 26%), being too influenced by developed countries (20%), and World Bank Group processes being too slow and complex (20%). 22 World Bank Group Country Opinion Survey 2015: Croatia VI. Sectoral Importance and Effectiveness Importance of WBG’s Support in Sectoral Areas 23 World Bank Group Country Opinion Survey 2015: Croatia VI. Sectoral Importance and Effectiveness (continued) Importance of WBG’s Support in Sectoral Areas (continued)  Stakeholders: Respondents from PMUs/Consultants on WBG-supported projects and other organizations had the highest ratings for the importance of information and communications technology and climate change whereas respondents from the financial sector/private banks gave significantly lower ratings. Respondents from the office of the President/Prime Minister/Minister and bilateral/multilateral agencies had the highest ratings for the importance of regulatory framework whereas respondents from NGOs/CBOs gave significantly lower ratings. Please see Appendix B, page 74, for a complete breakdown stakeholder group responding.  Collaboration: Respondents who are collaborating with the WBG had significantly higher ratings for the importance of the WBG’s involvement in information and communications technology, transport, trade and exports, and EU income convergence compared to respondents who are not collaborating with the WBG (refer to Appendix C, page 99, for a complete breakdown). 24 World Bank Group Country Opinion Survey 2015: Croatia VI. Sectoral Importance and Effectiveness (continued) Effectiveness of WBG’s Support in Sectoral Areas6 6 Note, primarily informed stakeholders responded to these questions. Respondents were given the option of “don’t know� if they did not have exposure to the WBG’s work in certain development areas. See Appendix A (page 57) for details. 25 World Bank Group Country Opinion Survey 2015: Croatia VI. Sectoral Importance and Effectiveness (continued) Effectiveness of WBG’s Support in Sectoral Areas (continued)  Year comparison: Respondents in this year’s Country Survey had significantly higher ratings for the effectiveness of the WBG’s work in private sector development (weighted mean = 5.7) compared to respondents from the FY ’12 Country Survey (weighted mean = 4.8)7.  Stakeholders: There were significant stakeholder group differences across seven of these thirty-one development areas (refer to Appendix B, page 74, for a complete breakdown). For the most part, respondents from independent government institutions, bilateral/ multilateral agencies, and other organizations tended to give the highest ratings for the WBG’s effectiveness in these areas whereas respondents from the office of the President/ Prime Minister/Minister, the financial sector/private banks, and the media tended to give significantly lower ratings of effectiveness. Those development areas with significant stakeholder group differences were:  Urban development;  Environmental sustainability;  Water and sanitation;  Public sector governance/reform;  Health;  Rural development; and  Regional disparities.  Collaboration: Respondents who are collaborating with the WBG had higher ratings for the WBG’s effectiveness in all development areas compared to respondents who are not collaborating with the WBG, significantly so for those areas listed below (refer to Appendix C, page 99, for a complete breakdown):  Transport;  Law and justice;  Urban development;  Environmental sustainability;  Poverty reduction;  Private sector development;  Foreign direct investment;  Water and sanitation;  Trade and exports;  Economic growth;  Energy;  Public sector governance/reform;  Job creation/employment;  Rural development; and  European Union (EU) income convergence. 7 Please refer to Appendix D (page 115) for more details on weighting for year comparisons. 26 World Bank Group Country Opinion Survey 2015: Croatia VI. Sectoral Importance and Effectiveness (continued) WBG Promoting Private Public Partnerships Helping the Poorest in Croatia 27 World Bank Group Country Opinion Survey 2015: Croatia VI. Sectoral Importance and Effectiveness (continued) Drivers of Effectiveness To determine the key drivers of respondents’ ratings of the World Bank Group’s overall effectiveness and ratings of its ability to help achieve development results in Croatia, bivariate correlational analyses were conducted using respondents’ ratings of the thirty-one specific areas of effectiveness. Correlational analyses, however, are not able to tell us exactly what is causing respondents’ ratings of the World Bank Group’s overall effectiveness or ratings of its ability to help achieve development results. Rather, these analyses tell us that as ratings of effectiveness in one area increase, respondents’ ratings of the WBG’s overall effectiveness increase, or as ratings of effectiveness in one area increase, ratings of the WBG’s ability to help achieve development results increase. Thus, it can be inferred that respondents’ perceptions of effectiveness in one specific area are related to, or drive, respondents’ perceptions of the WBG’s overall effectiveness or perceptions of the WBG’s ability to help achieve development results.  Overall Effectiveness: Those specific areas with the highest Pearson Product-Moment correlations were determined to be the most closely related to perceptions of the WBG’s overall effectiveness, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the WBG’s overall effectiveness in Croatia. The areas determined to be key drivers from these analyses were:  The WBG’s effectiveness at trade and exports;  The WBG’s effectiveness at private sector development; and  The WBG’s effectiveness at health.  Achieving Development Results: Those specific areas with the highest Pearson Product- Moment correlations were determined to be the most closely related to perceptions of the WBG’s ability to help achieve development results in Croatia, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the WBG’s ability to help achieve development results. The areas determined to be key drivers from these analyses were:  The WBG’s effectiveness at law and justice;  The WBG’s effectiveness at poverty reduction;  The WBG’s effectiveness at job creation/employment;  The WBG’s effectiveness at trade and exports; and  The WBG’s effectiveness at urban development. 28 World Bank Group Country Opinion Survey 2015: Croatia VII. How the World Bank Group Operates The World Bank Group’s Work in Croatia  Year comparison: Respondents in this year’s Country Survey had significantly higher levels of agreement that the WBG plays a relevant role in development in Croatia (weighted mean = 6.1) compared to respondents from the FY ’12 Country Survey (weighted mean = 5.5)8.  Stakeholders: Respondents from independent government institutions and other organizations had the highest levels of agreement that the WBG plays a relevant role in development whereas respondents from the financial sector/private banks and the media had significantly lower levels of agreement. 8 Please refer to Appendix D (page 115) for more details on weighting for year comparisons. 29 World Bank Group Country Opinion Survey 2015: Croatia VII. How the World Bank Group Operates The World Bank Group’s Decisions 30 World Bank Group Country Opinion Survey 2015: Croatia VII. How the World Bank Group Operates (continued) Overall Perceptions  Stakeholders: Respondents from PMUs/Consultants on WBG-supported projects had the highest levels of agreement that the WBG disburses funds promptly whereas respondents from NGOs/CBOs, the financial sector/private banks, and the office of the President/ Prime Minister/Minister had significantly lower levels of agreement. 31 World Bank Group Country Opinion Survey 2015: Croatia VII. How the World Bank Group Operates (continued) Overall Perceptions: Year Comparison9 9 All means presented in this chart are calculated based on weighted data. See Appendix D (page 115) for details. 32 World Bank Group Country Opinion Survey 2015: Croatia VII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner  Stakeholders: There were significant stakeholder group differences across several of these aspects of how the WBG operates in Croatia. For the most part, respondents from independent government institutions tended to have the highest levels of agreement whereas respondents from the media tended to have significantly lower levels of agreement. For a complete breakdown of stakeholder group differences see Appendix B (page 74). 33 World Bank Group Country Opinion Survey 2015: Croatia VII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner: Year Comparison10 10 All means presented in this chart are calculated based on weighted data. See Appendix D (page 115) for details. 34 World Bank Group Country Opinion Survey 2015: Croatia VII. How the World Bank Group Operates (continued) Internal Measuring and Monitoring  Collaboration: Respondents who are collaborating with the WBG had significantly higher ratings that the WBG measures and corrects its work in real time (mean rating = 6.8) compared to those who are not collaborating (mean rating = 5.4). The WBG’s Approach to Risk in Croatia 35 World Bank Group Country Opinion Survey 2015: Croatia VIII. World Bank Group’s Knowledge and Instruments Frequency of Consulting WBG Knowledge Work/Activities  Stakeholders: Respondents from PMUs/Consultants on WBG-supported projects indicated the most frequent usage of the WBG’s knowledge work and activities (percentage of respondents = 69% weekly/monthly) whereas respondents from the media indicated significantly less frequent usage (50% rarely/never).  Collaboration: Respondents who are collaborating with the WBG indicated significantly more frequent usage of the WBG’s knowledge work and activities (percentage of respondents = 52% weekly/monthly) compared to respondents who are not collaborating with the WBG (36% rarely/never). 36 World Bank Group Country Opinion Survey 2015: Croatia VIII. World Bank Group’s Knowledge and Instruments (continued) Frequency of Consulting WBG Knowledge Work/Activities: Year Comparison11 11 All percentages presented in this chart are calculated based on weighted data. See Appendix D (page 115) for details. 37 World Bank Group Country Opinion Survey 2015: Croatia VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Croatia’s Knowledge Needs (Indicator Question)  Year comparison: Respondents in this year’s Country Survey had statistically similar levels of agreement that the WBG meets Croatia’s needs for knowledge services (weighted mean = 5.9) compared to respondents from the FY ’12 Country Survey (weighted mean = 6.3)12.  Stakeholders: Respondents from independent government institutions had the highest levels of agreement that the WBG meets Croatia’s needs for knowledge services whereas respondents from NGOs/CBOs and academia had significantly lower levels of agreement.  Collaboration: Respondents who are collaborating with the WBG had significantly higher levels of agreement that the WBG meets Croatia’s needs for knowledge services (mean rating = 6.4) compared to those who are not collaborating (mean rating = 5.1). 12 The mean in the chart was calculated based on un-weighted data. 38 World Bank Group Country Opinion Survey 2015: Croatia VIII. World Bank Group’s Knowledge and Instruments (continued) Contribution of the WBG’s Knowledge Work and Activities (Indicator Question)  Year comparison: Respondents in this year’s Country Survey had statistically similar ratings for the significance of the contribution of the WBG’s knowledge work and activities (weighted mean = 6.2) compared to respondents from the FY ’12 Country Survey (weighted mean = 6.3)13.  Collaboration: Respondents who are collaborating with the WBG had significantly higher ratings for the significance of the contribution of the WBG’s knowledge work and activities (mean rating = 6.8) compared to respondents who are not collaborating with the WBG (mean rating = 5.4). Technical Quality of the WBG’s Knowledge Work and Activities (Indicator Question)  Year comparison: Respondents in this year’s Survey had statistically similar ratings for the technical quality of the WBG’s knowledge work (weighted mean = 7.2) compared to respondents from the FY ’12 Country Survey (weighted mean = 7.5)13.  Collaboration: Respondents who are collaborating with the WBG had significantly higher ratings for the technical quality of the WBG’s knowledge work (mean rating = 7.6) compared to those not collaborating with the WBG (mean rating = 6.8). 13 Please refer to Appendix D (page 115) for more details on weighting for year comparisons. The means in these charts were calculated based on un-weighted data. 39 World Bank Group Country Opinion Survey 2015: Croatia VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Croatia’s Needs for Financial Instruments (Indicator Question)  Year comparison: Respondents in this year’s Country Survey had statistically similar levels of agreement that the WBG’s financial instruments meet Croatia’s needs (weighted mean = 6.1) compared to respondents from the FY ’12 Country Survey (weighted mean = 6.2)14.  Stakeholders: Respondents from independent government institutions had the highest levels of agreement that the World Bank’s financial instruments meet Croatia’s needs whereas respondents from bilateral or multilateral agencies and academia had significantly lower levels of agreement.  Collaboration: Respondents who are collaborating with the WBG had significantly higher levels of agreement that the WBG’s financial instruments meet Croatia’s needs (mean rating = 6.6) compared to respondents who are not collaborating (mean rating = 5.5). 14 Please refer to Appendix D (page 115) for more details on weighting for year comparisons. The mean in the chart was calculated based on un-weighted data. 40 World Bank Group Country Opinion Survey 2015: Croatia VIII. World Bank Group’s Knowledge and Instruments (continued) Qualities of the WBG’s Knowledge Work and Activities 41 World Bank Group Country Opinion Survey 2015: Croatia VIII. World Bank Group’s Knowledge and Instruments (continued) Qualities of the WBG’s Knowledge Work and Activities: Year Comparison15 15 All means presented in this chart are calculated based on weighted data. See Appendix D (page 115) for details. 42 World Bank Group Country Opinion Survey 2015: Croatia IX. The Future Role of the World Bank Group in Croatia The World Bank Group’s Local Presence in Croatia Selectivity of the World Bank Group’s Support 43 World Bank Group Country Opinion Survey 2015: Croatia IX. The Future Role of the WBG in Croatia (continued) Making the World Bank Group of Greater Value  Year comparison: Respondents in the FY ’12 Country Survey indicated that the WBG should increase EU funds absorption (percentage of respondents = 57%) to make itself of greater value in Croatia. 44 World Bank Group Country Opinion Survey 2015: Croatia IX. The Future Role of the WBG in Croatia (continued) World Bank Group Should Collaborate More with…  Year comparison: Respondents in the FY ’12 Country Survey indicated that the WBG should collaborate more with the private sector (percentage of respondents = 43%) and local government (42%) to ensure better development results.  Collaboration: Respondents who are collaborating with the WBG were significantly more likely to indicate that the WBG should collaborate more with the European Commission (percentage of respondents = 20%) compared to respondents who are not collaborating with the WBG (2%). In contrast, respondents who are not collaborating with the WBG were significantly more likely to indicate that the WBG should collaborate more with NGOs/CBOs (17%) compared to respondents who are collaborating with the WBG (6%). 45 World Bank Group Country Opinion Survey 2015: Croatia IX. The Future Role of the WBG in Croatia (continued) Where the World Bank Group Should Focus its Resources  Year comparison: Respondents from the FY ’12 Country Survey indicated that the WBG should focus its resources on public sector reform (percentage of respondents = 31%), education (27%), and private sector development (26%). 46 World Bank Group Country Opinion Survey 2015: Croatia IX. The Future Role of the WBG in Croatia (continued) Future Combination of WBG services  Collaboration: Respondents who are collaborating with the WBG were significantly more likely to indicate that the WBG should offer more financial services (percentage of respondents = 24%) compared to respondents who are not collaborating with the WBG (9%). 47 World Bank Group Country Opinion Survey 2015: Croatia X. Communication and Outreach When considering the World Bank Group’s future outreach with key constituencies, please see Appendix B (page 74) for all responses by stakeholder groups. Information Sources  Year comparison: Respondents in the FY ’12 Country Survey indicated that they got most of their information about economic and social development issues in Croatia from the Internet (78%).  Stakeholders: Respondents from bilateral or multilateral agencies and the media were significantly more likely to indicate using local newspapers compared to respondents from other stakeholder groups. 48 World Bank Group Country Opinion Survey 2015: Croatia X. Communication and Outreach (continued) Preferred Information Sources  Year comparison: Respondents in the FY ’12 Country Survey indicated that they preferred to get their information from the WBG website (percentage of respondents = 48%) and e-Newsletters (42%). 49 World Bank Group Country Opinion Survey 2015: Croatia X. Communication and Outreach (continued) Access to Information16  Collaboration: Respondents who are currently collaborating with the WBG were significantly more likely to have requested information from the WBG in the past year (percentage of respondents who requested = 15%) compared to respondents who are not collaborating (percentage of respondents who requested = 2%).  Collaboration: Respondents who are collaborating with the WBG were significantly more likely to have received their requested information (percentage of respondents aware = 100%) compared to respondents who are not collaborating (percentage of respondents aware = 67%). 16 All means presented in these charts are calculated based on weighted data. See Appendix D (page 115) for details. 50 World Bank Group Country Opinion Survey 2015: Croatia X. Communication and Outreach (continued) WBG Website Usage17  Internet Access: All but one respondent indicated having access to the Internet. All respondents in the FY ’12 Country Survey indicated that they had access to the Internet.  Internet Connection: All but one respondent indicated having High Speed/WiFi access to the Internet when visiting a WBG website. WBG Website Evaluation17 17 All means presented in these charts are calculated based on weighted data. See Appendix D (page 115) for details. 51 World Bank Group Country Opinion Survey 2015: Croatia X. Communication and Outreach (continued) WBG Social Media and Evaluation Information Sharing18 18 All means presented in this chart are calculated based on weighted data. See Appendix D (page 115) for details. 52 World Bank Group Country Opinion Survey 2015: Croatia XI. Appendices A. Responses to All Questions across All Respondents...................... 54 B. Responses to All Questions by Stakeholder Groups ...................... 71 C. Responses to All Questions by Collaboration with the WBG ......... 96 D. Responses to All Questions by Year ............................................ 112 E. Indicator Questions as a Function of Exposure to the WBG ........ 118 F. WBG COS FY15 – Croatia Questionnaire .................................... 119 Croatia 53 World Bank Group Country Opinion Survey 2015: Croatia Appendix A: Responses to All Questions across All Respondents (N=175) All rating scale questions are presented with the total number of respondents that provided a rating (N), the number of respondents who indicated that they “Don’t know� (DK), the mean rating across all respondents (Mean), and the standard deviation of this mean (SD). Indicator questions are noted with an asterisk (*). A. General Issues Facing Croatia Percentage of Respondents 1. In general would you say that Croatia is headed in ... ? (N=171) The right direction 28.1% The wrong direction 40.9% Not sure 31.0% 2. Listed below are a number of development priorities in Croatia. Please identify which of the following you consider the most important development Percentage of Respondents priorities in Croatia? (Choose no more than THREE) (Responses Combined; N=174) Public sector governance/reform 58.6% Job creation/employment 36.2% Private sector development 33.9% Economic growth 33.9% Education 28.7% Anti-corruption 17.2% Foreign direct investment 12.6% Law and justice (e.g., judicial system) 12.6% European Union (EU) income convergence 6.9% Agricultural development 6.9% Energy 6.3% Global/regional integration 5.7% Equality of opportunity (i.e., equity) 4.6% Trade and exports 4.6% Poverty reduction 3.4% Food security 2.9% Natural resource management (e.g., oil, gas, mining) 2.9% Regulatory framework 2.9% Transport (e.g., roads, bridges, transportation) 2.3% Social protection (e.g., pensions, targeted social assistance) 2.3% Information and communications technology 2.3% Urban development 1.7% Environmental sustainability 1.7% Rural development 1.1% Regional disparities 1.1% Gender equity 0.6% Water and sanitation 0.6% Financial markets 0.6% Health 0.6% Climate change (e.g., mitigation, adaptation) 0.0% Crime and violence 0.0% Disaster management 0.0% Communicable/non-communicable diseases 0.0% 54 World Bank Group Country Opinion Survey 2015: Croatia A. General Issues Facing Croatia (continued) 3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would Percentage of Respondents contribute most to reducing poverty in Croatia? (Choose no more than THREE) (Responses Combined; N=173) Economic growth 56.6% Job creation/employment 41.0% Public sector governance/reform 29.5% Private sector development 26.6% Education 26.0% Rural development 16.8% Anti-corruption 14.5% Social protection (e.g., pensions, targeted social assistance) 11.6% Law and justice (e.g., judicial system) 10.4% Equality of opportunity (i.e., equity) 8.7% Agricultural development 8.7% European Union (EU) income convergence 8.1% Regional disparities 7.5% Regulatory framework 6.4% Foreign direct investment 6.4% Global/regional integration 4.0% Natural resource management (e.g., oil, gas, mining) 4.0% Trade and exports 4.0% Information and communications technology 2.3% Health 1.7% Energy 1.7% Environmental sustainability 1.2% Gender equity 0.6% Urban development 0.0% Water and sanitation 0.0% Climate change (e.g., mitigation, adaptation) 0.0% Transport (e.g., roads, bridges, transportation) 0.0% Crime and violence 0.0% Communicable/non-communicable diseases 0.0% Disaster management 0.0% Financial markets 0.0% Food security 0.0% 55 World Bank Group Country Opinion Survey 2015: Croatia A. General Issues Facing Croatia (continued) 4. When thinking about the idea of “shared prosperity� in your country, which of the following TWO best illustrate how this would be achieved in Croatia? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=172) Consistent economic growth 45.9% Better entrepreneurial opportunities (i.e., to start small and medium sized 40.1% businesses) Education and training that better ensure job opportunity 37.8% Better employment opportunities for young people 24.4% A growing middle class 13.4% Greater equity of fiscal policy 9.9% Better opportunity for the poor who live in rural areas 7.0% Better quality public services 4.7% Greater voice and participation for citizens to help ensure greater accountability 4.1% More reliable social safety net 4.1% Greater access to micro-finance for the poor 3.5% Greater access to health and nutrition for citizens 1.7% Better employment opportunities for women 1.7% Better opportunity for the poor who live in urban areas 1.2% Other 0.0% B. Overall Attitudes toward the World Bank Group Familiarity N DK Mean SD 1. How familiar are you with the work of the World Bank Group in 167 0 6.31 2.7 Croatia? (1-Not familiar at all, 10-Extremely familiar) Effectiveness* N DK Mean SD 2. Overall, please rate your impression of the World Bank Group’s 148 19 6.72 1.93 effectiveness in Croatia? (1-Not effective at all, 10-Very effective) Staff Preparedness N DK Mean SD 3. To what extent do you believe the World Bank Group’s staff is well prepared to help Croatia solve its most complicated development 142 25 7.44 1.98 challenges? (1-To no degree at all, 10-To a very significant degree) 56 World Bank Group Country Opinion Survey 2015: Croatia B. Overall Attitudes toward the World Bank Group (continued) 4. When thinking about how the World Bank Group can have the most impact on development results in Croatia, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge Percentage of Respondents services) in Croatia? (Choose no more than THREE) (Responses Combined; N=168) Public sector governance/reform 45.2% Economic growth 39.3% Education 26.8% Job creation/employment 25.6% Private sector development 22.6% Law and justice (e.g., judicial system) 19.0% Rural development 13.7% Anti-corruption 10.7% Foreign direct investment 9.5% Regulatory framework 9.5% Agricultural development 8.9% Regional disparities 6.5% Energy 6.0% Equality of opportunity (i.e., equity) 5.4% Poverty reduction 5.4% Financial markets 4.8% Trade and exports 4.8% European Union (EU) income convergence 3.6% Transport (e.g., roads, bridges, transportation) 3.6% Global/regional integration 3.6% Environmental sustainability 3.6% Natural resource management (e.g., oil, gas, mining) 3.0% Urban development 2.4% Health 1.8% Water and sanitation 1.8% Social protection (e.g., pensions, targeted social assistance) 1.8% Gender equity 1.2% Information and communications technology 1.2% Climate change (e.g., mitigation, adaptation) 0.6% Disaster management 0.0% Crime and violence 0.0% Communicable/non-communicable diseases 0.0% Food security 0.0% 57 World Bank Group Country Opinion Survey 2015: Croatia B. Overall Attitudes toward the World Bank Group (continued) 5. When thinking about the World Bank Group’s role, which Percentage of Respondents (N=165) nd activity do you believe is of greatest VALUE and which activity is Greatest 2 Greatest of second greatest value in Croatia? Value Value Combined Policy advice, studies, analyses 33.3% 17.0% 50.3% Financial resources 15.2% 17.6% 32.7% Capacity development 15.2% 13.9% 29.1% Convening/facilitating 9.7% 9.1% 18.8% Mobilizing third party financial resources 6.7% 12.1% 18.8% Linkage to non-Bank expertise (i.e., knowledge sharing) 6.1% 11.5% 17.6% Coordination with the European Commission and international 7.9% 7.9% 15.8% partners Technical assistance 2.4% 9.1% 11.5% Data 2.4% 1.2% 3.6% Other 1.2% 0.6% 1.8% How EFFECTIVE do you believe the World Bank Group is in terms of the capacity Effectiveness building work it does in each of the following areas in Croatia? (1-Not effective at all, 10-Very effective) N DK Mean SD 6. Project implementation (or other organizational strengthening) 120 43 7.22 1.83 7. Citizen engagement (incorporating citizens' voices into development) 81 81 5.60 2.18 8. Policy design (for clarity and better incentives to achieve development goals) 115 46 6.77 1.98 When thinking about how to improve capacity building in Croatia to help ensure Importance better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (1-Not important all, 10-Very important) N DK Mean SD 9. Project implementation (or other organizational strengthening) 131 31 8.29 1.74 10. Citizen engagement (incorporating citizens' voices into development) 114 47 7.22 2.22 11. Policy design (for clarity and better incentives to achieve development goals) 130 32 8.32 1.81 58 World Bank Group Country Opinion Survey 2015: Croatia B. Overall Attitudes toward the World Bank Group (continued) 12. Which of the following do you identify as the World Bank Group’s greatest Percentage of Respondents WEAKNESSES in its work in Croatia? (Choose no more than TWO) (Responses Combined; N=164) Don’t know 18.3% Not willing to honestly criticize policies and reform efforts in the country 17.7% Not collaborating enough with stakeholders outside the Government 14.6% World Bank Group’s processes too complex 14.6% World Bank Group’s processes too slow (e.g., too bureaucratic in its operational 14.0% policies and procedures) Too influenced by developed countries 13.4% Its advice and strategies do not lend themselves to practical problem solving 10.4% Not enough public disclosure of its work 9.8% Not adequately sensitive to political/social realities in Croatia 9.1% Imposing technocratic solutions without regard to political realities 7.3% Staff too inaccessible 6.7% Not aligned with country priorities 6.1% Not exploring alternative policy options 5.5% Not aligned with the European Commission’s and International Financial 5.5% Institutions’ work Other 3.0% Arrogant in its approach 1.8% Not client-focused 1.8% The credibility of its knowledge/data 0.6% 13. Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty and promoting “shared prosperity� in Croatia? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=163) Investment lending (financing specific projects) 41.7% Technical assistance (advice, best practice, international experience, etc.) 34.4% Knowledge products/services (analytical work, studies, surveys, etc.) 24.5% Capacity development 23.3% Policy based lending / budget support to the Government 16.6% Multi-sectoral approaches 14.1% Don’t know 12.9% Trust Fund management 7.4% Other 0.6% 14. To what extent do you believe that the World Bank Group’s work and support help the poorest (i.e., the bottom 40% of the population) in Croatia? Percentage of Respondents (Select only ONE response) (N=164) To a fully sufficient degree 2.4% To a somewhat sufficient degree 16.5% To a somewhat insufficient degree 28.7% To a very insufficient degree 9.8% Don't know 42.7% 59 World Bank Group Country Opinion Survey 2015: Croatia B. Overall Attitudes toward the World Bank Group (continued) 15. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with Percentage of Respondents more in your country? (Choose no more than TWO) (Responses Combined; N=164) Private sector 39.0% Academia/think tanks/research institutes 38.4% Youth/university groups 21.3% Beneficiaries 21.3% Local Government 16.5% European Commission 13.4% NGOs/Community-Based Organizations (CBOs) 10.4% Media 5.5% Don’t know 5.5% International Financial Institutions 4.9% Parliament 3.7% International partner community 3.0% Other 2.4% Foundations 1.2% To what extent do you agree with the following statements about the World Level of Agreement Bank Group’s work in Croatia? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 16. Overall the World Bank Group currently plays a relevant role in development 143 17 6.13 2.21 in Croatia* 17. The World Bank Group’s work is aligned with what I consider the 141 19 6.35 2.04 development priorities for Croatia* 18. The World Bank Group supports programs and strategies that are realistic for 137 22 6.57 2.09 Croatia 19. The World Bank Group treats clients and stakeholders in Croatia with respect 141 19 7.77 2.06 60 World Bank Group Country Opinion Survey 2015: Croatia B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Level of Agreement Croatia, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 20. Responsiveness* 124 35 6.73 2.13 21. Flexibility (in terms of the institution’s products and services)* 123 36 6.41 2.18 22. Flexibility (in terms of changing country circumstances)* 122 36 6.38 2.18 23. Being inclusive* 123 35 6.66 2.00 24. Openness (sharing data and other information)* 134 24 7.25 2.12 25. Staff accessibility* 130 29 7.58 2.06 26. Straightforwardness and honesty* 130 28 7.29 2.19 27. Ease of access to the people at the World Bank Group who are making 119 37 7.50 2.20 decisions important to my work* 28. Collaboration with civil society* 91 67 6.66 1.78 29. Collaboration with the Government* 108 51 7.44 1.90 30. Collaboration with the European Commission and international partners* 81 78 7.25 1.97 31. Collaboration with the private sector* 91 68 6.02 2.18 32. The speed in which it gets things accomplished on the ground* 108 50 6.17 2.19 33. Being a long-term partner* 130 29 7.48 2.05 34. To be a more effective development partner in Croatia, do you believe that the Percentage of Respondents World Bank Group should have…? (Select only ONE response) (N=160) More local presence 61.9% The current level of local presence is adequate 23.1% Less local presence 0.0% Don't know 15.0% 35. When World Bank Group assisted reform efforts fail or are slow to take place, Percentage of Respondents which of the following would you attribute to? (Choose no more than TWO) (Responses Combined; N=158) Lack of/inadequate levels of capacity in Government 51.9% Reforms are not well thought out in light of country challenges 32.3% Political pressures and obstacles 25.3% The Government works inefficiently 20.9% The World Bank Group is not sensitive enough to political/social realities on the 17.7% ground There is not an adequate level of citizen/civil society participation 13.3% The World Bank Group does not do adequate follow through/follow-up 7.0% Poor coordination with the European Commission and international partners 4.4% The World Bank Group works too slowly 3.8% Other 3.2% 61 World Bank Group Country Opinion Survey 2015: Croatia C. World Bank Group’s Effectiveness and Results 1. In your opinion, how IMPORTANT is it for the World Bank Group to be involved Importance in the following areas of development in Croatia? (1-Not important at all, 10-Very important) N DK Mean SD 1. Anti-corruption 144 9 7.49 2.31 2. Information and communications technology 147 6 7.38 2.19 3. Transport (e.g., roads, bridges, transportation) 149 3 6.77 2.50 4. Crime and violence 142 10 5.44 2.73 5. Law and justice (e.g., judicial system) 147 5 7.66 2.23 6. Urban development 144 6 7.23 2.05 7. Environmental sustainability 145 5 7.76 2.01 8. Regulatory framework 146 4 7.40 2.33 9. Communicable/non-communicable diseases 131 19 5.31 2.80 10. Poverty reduction 148 5 8.05 2.01 11. Gender equity 139 12 6.01 2.57 12. Private sector development 146 6 8.51 1.62 13. Foreign direct investment 143 8 8.27 1.93 14. Water and sanitation 141 11 6.80 2.50 15. Trade and exports 145 5 7.61 2.06 16. Economic growth 145 7 8.69 1.76 17. Energy 145 6 8.08 1.92 18. Disaster management 135 14 6.36 2.45 19. Public sector governance/reform (i.e., government effectiveness, public 145 8 8.64 1.78 financial management, public expenditure, fiscal system reform) 20. Job creation/employment 143 8 8.20 2.16 21. Financial markets 143 9 7.40 2.26 22. Equality of opportunity (i.e., equity) 141 10 7.24 2.27 23. Health 139 10 6.61 2.57 24. Rural development 145 6 7.83 2.05 25. Global/regional integration 143 5 7.50 2.12 26. Food security 138 11 6.67 2.50 27. Education 139 10 8.11 2.01 28. Social protection (e.g., pensions, targeted social assistance) 141 7 7.09 2.31 29. Climate change (e.g., mitigation, adaptation) 139 12 7.15 2.24 30. Agricultural development 143 7 7.96 2.13 31. Natural resource management (e.g., oil, gas, mining) 144 7 7.17 2.45 32. Regional disparities 141 6 7.52 2.03 33. European Union (EU) income convergence 143 7 8.12 1.93 62 World Bank Group Country Opinion Survey 2015: Croatia C. World Bank Group’s Effectiveness and Results (continued) 2. How EFFECTIVE do you believe the World Bank Group is in terms of the work it Effectiveness does in the following areas of development in Croatia? (1-Not effective at all, 10-Very effective) N DK Mean SD 1. Anti-corruption 49 87 4.94 2.36 2. Information and communications technology 58 79 6.03 2.09 3. Transport (e.g., roads, bridges, transportation) 75 61 6.51 2.00 4. Law and justice (e.g., judicial system) 61 75 5.43 2.32 5. Urban development 53 82 5.85 2.20 6. Environmental sustainability 65 70 6.48 2.30 7. Regulatory framework 61 74 6.08 2.06 8. Communicable/non-communicable diseases 30 105 5.17 2.36 9. Poverty reduction 58 77 5.29 2.38 10. Gender equity 42 93 5.48 2.09 11. Private sector development 56 78 5.80 2.24 12. Foreign direct investment 58 76 5.84 2.44 13. Water and sanitation 58 75 6.55 2.31 14. Trade and exports 55 78 5.87 2.16 15. Economic growth 70 65 5.56 2.26 16. Energy 54 80 5.80 2.09 17. Disaster management 35 99 5.09 2.17 18. Public sector governance/reform (i.e., government effectiveness, public 84 53 5.64 2.37 financial management, public expenditure, fiscal system reform) 19. Job creation/employment 62 72 4.84 2.50 20. Financial markets 68 67 6.09 2.17 21. Equality of opportunity (i.e., equity) 49 84 5.16 2.34 22. Health 52 82 5.58 2.39 23. Rural development 55 80 5.60 2.10 24. Global/regional integration 52 84 6.35 2.15 25. Food security 42 92 5.05 2.12 26. Education 61 73 5.64 2.40 27. Social protection (e.g., pensions, targeted social assistance) 60 74 5.78 2.48 28. Climate change (e.g., mitigation, adaptation) 51 84 5.53 2.39 29. Agricultural development 57 78 5.54 2.29 30. Regional disparities 52 82 5.56 2.12 31. European Union (EU) income convergence 56 79 5.14 2.26 3. Where are the World Bank Group’s decisions made primarily that support the Percentage of Respondents program in Croatia? (Select only ONE response) (N=146) Don't know 36.3% At the Headquarters (in Washington D.C.) 34.9% In the Central Europe and the Baltics Office in Brussels, Belgium Office 17.8% In the country 9.6% In the Istanbul Operational Center for IFC 1.4% 63 World Bank Group Country Opinion Survey 2015: Croatia C. World Bank Group’s Effectiveness and Results (continued) Achieving Development Results* N DK Mean SD 4. To what extent does the World Bank Group’s work help to achieve development 122 25 5.99 2.13 results in Croatia? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Croatia? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 5. The World Bank’s financial instruments meet the needs of Croatia* 119 28 6.24 2.16 6. The World Bank Group meets Croatia’s needs for knowledge services* 118 29 5.97 2.27 Measuring and Correcting Work N DK Mean SD 7. To what extent do you believe the World Bank Group measures and corrects its 93 53 6.34 2.33 work in real time in Croatia? (1-To no degree at all, 10-To a very significant degree) D. The World Bank Group’s Knowledge Work and Activities 1. How frequently do you consult World Bank Group’s knowledge work and Percentage of Respondents activities in the work you do? (N=145) Weekly 12.4% Monthly 23.4% A few times a year 40.7% Rarely 20.0% Never 3.4% In Croatia, to what extent do you believe that the World Bank Group’s knowledge Degree work and activities: (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 2. Are timely 109 33 6.82 1.81 3. Include appropriate level of stakeholder involvement during preparation 106 35 6.80 1.80 4. Lead to practical solutions 112 30 6.75 1.97 5. Are accessible (well written and easy to understand) 115 26 7.50 1.65 6. Are source of relevant information on global good practices 115 27 7.59 1.60 7. Are adequately disseminated 112 29 7.08 1.84 8. Are translated enough into local language 107 35 7.21 2.13 9. Are adaptable to Croatia’s specific development challenges and country 111 31 6.98 2.07 circumstances* Overall Evaluations N DK Mean SD 10. Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make to development results in your country?* 116 26 6.28 2.06 (1-Not significant at all, 10-Very significant) 11. Overall, how would you rate the technical quality of the World Bank Group’s knowledge work and activities?* 113 31 7.28 1.67 (1-Very low technical quality, 10-Very high technical quality) 64 World Bank Group Country Opinion Survey 2015: Croatia E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 1. The World Bank Group disburses funds promptly 81 52 8.36 1.85 2. The World Bank Group effectively monitors and evaluates the projects and 95 39 8.13 1.62 programs it supports 3. The World Bank Group’s approvals and reviews are done in a timely fashion 87 46 7.62 1.80 4. The World Bank Group’s “Safeguard Policy� requirements are reasonable 77 54 7.61 1.86 5. The World Bank Group’s conditions on its lending are reasonable 90 42 7.71 1.85 6. The World Bank Group takes decisions quickly in Croatia* 87 44 7.45 1.88 7. Working with the World Bank Group increases Croatia’s institutional capacity 106 25 7.66 2.02 8. Where country systems are adequate, the World Bank Group makes 80 52 7.75 1.80 appropriate use of them* 9. The World Bank Group provides effective implementation support 93 39 8.03 1.78 WBG Promoting PPP in Croatia N DK Mean SD 10. To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public partnerships in Croatia? 75 61 6.29 2.15 (1-To no degree at all, 10-To a very significant degree) 11. Which of the following best describes the way the World Bank Group operates Percentage of Respondents in Croatia? (Select only one response) (N=140) The World Bank Group takes too much risk in Croatia 0.0% The World Bank Group does not take enough risk in Croatia 32.1% The World Bank Group’s approach to risk is appropriate 28.6% Don't know 39.3% 12. Which of the following best describes the World Bank Group’s support in Percentage of Respondents Croatia? (Select only one response) (N=140) The World Bank Group is sufficiently selective and focuses on the most important 33.6% development challenges in Croatia The World Bank Group is not sufficiently selective in Croatia, and it is involved in too 21.4% many areas of development Don't know 45.0% 65 World Bank Group Country Opinion Survey 2015: Croatia F. The Future Role of the World Bank Group in Croatia 1. Which of the following SHOULD the World Bank Group do to make itself of Percentage of Respondents greater value in Croatia? (Choose no more than TWO) (Responses Combined; N=138) Assist in increasing European Union (EU) funds absorption 55.8% Increase the level of capacity development in the country 26.8% Provide more adequate data/knowledge/ statistics/figures on Croatia’s economy 15.2% Reach out more to groups outside of Government 14.5% Reduce the complexity of obtaining World Bank Group financing 14.5% Offer more innovative knowledge services 13.0% Offer more innovative financial products 10.9% Collaborate more effectively with Government clients (e.g., national, state, local) 10.9% Improve the quality of its experts as related to Croatia’s specific challenges 9.4% Ensure greater selectivity in its work 5.8% Work faster 5.8% Improve the competitiveness of its financing compared to markets 4.3% Increase availability of reimbursable advisory services (RAS) 2.2% Other 0.7% 2. When considering the combination of services that the World Bank Group offers in Croatia, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of Percentage of Respondents in Croatia? (Select only ONE response) (N=139) Knowledge products 39.6% The combination is appropriate for Croatia 22.3% Financial services 17.3% Convening services 10.8% Don't know 8.6% None of the above 1.4% G. Communication and Information Sharing 1. How do you get most of your information about economic and social Percentage of Respondents development issues in Croatia? (Choose no more than TWO) (Responses Combined; N=140) Internet 85.0% Local television 35.0% Periodicals 25.0% Local newspapers 14.3% Social media (blogs, Facebook, Twitter, YouTube, Flickr) 10.0% Other 7.1% International newspapers 6.4% International television 2.1% Local radio 1.4% International radio 0.0% 66 World Bank Group Country Opinion Survey 2015: Croatia G. Communication and Information Sharing (continued) 2. How would you prefer to obtain information from the World Bank Group? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=139) World Bank Group’s website 52.5% World Bank Group’s seminars/workshops/ conferences 36.7% e-Newsletters 36.0% Direct contact with World Bank Group 24.5% World Bank Group’s publications and other written materials 23.7% Social media (blogs, Facebook, Twitter, YouTube, Flickr) 5.0% Mobile phones 0.0% Other 0.0% 3. Are you aware of the World Bank Group’s Access to Information Policy under which the WBG will now disclose any information in its possession that is not on Percentage of Respondents a list of exceptions? (N=140) Yes 29.3% No 70.7% 4. Have you requested information from the World Bank Group on its activities Percentage of Respondents in the past year? (N=139) Yes 9.4% No 90.6% Percentage of Respondents 5. Were you able to obtain this information? (N=15) Yes 93.3% No 6.7% Percentage of Respondents 6. Do you have access to the Internet? (N=140) Yes 99.3% No 0.7% Percentage of Respondents 7. Do you use/have you used the World Bank Group website? (N=142) Yes 89.4% No 10.6% 8. Do you currently consult the World Bank Group social media sites (e.g., blogs, Percentage of Respondents Facebook, Twitter, YouTube, Flickr)? (N=142) Yes 8.5% No 91.5% 9. Which Internet connection do you use primarily when visiting a World Bank Percentage of Respondents Group website? (N=138) High speed/WiFi 99.3% Dial-up 0.7% 67 World Bank Group Country Opinion Survey 2015: Croatia G. Communication and Information Sharing (continued) Please rate how much you agree with the following statements. Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 10. I find the World Bank Group’s websites easy to navigate 116 18 6.99 2.06 11. I find the information on the World Bank Group’s websites useful 116 20 7.62 1.56 12. The World Bank Group’s social media channels (e.g., blogs, Facebook, Twitter, YouTube, Flickr) are valuable sources of information about the 27 103 7.19 2.13 institution 13. When I need information from the World Bank Group I know how to 119 16 7.70 2.13 find it 14. The World Bank Group is responsive to my information requests and 81 55 8.14 1.89 inquiries H. Background Information 1. Which of the following best describes your current position? Percentage of Respondents (Select only ONE response) (N=173) Employee of a Ministry, Ministerial Department or Implementation Agency 27.7% Academia/Research Institute/Think Tank 13.3% PMU overseeing implementation of project/Consultant/Contractor working on 9.2% WBG supported project/program Private Sector Organization 9.2% Media 6.4% Independent Government Institution 5.8% Bilateral/ Multilateral Agency 5.2% Financial Sector/Private Bank 5.2% NGO/ Community-Based Organization 4.6% Office of Minister 3.5% Trade Union 2.9% Office of the President/Prime Minister 1.7% Other 1.7% Office of Parliamentarian 1.2% Local Government Office or Staff 1.2% Youth Group .6% Judiciary Branch .6% 68 World Bank Group Country Opinion Survey 2015: Croatia H. Background Information (continued) 2. Please identify the primary specialization of your work. Percentage of Respondents (Select only ONE response) (N=172) Other 15.1% Finance and markets 13.4% Macroeconomics and fiscal management 12.8% Generalist (specialized in multiple sectors) 10.5% Environment and natural resources 7.6% Education 7.6% Transport and ICT 7.6% Trade and competitiveness 5.8% Governance 5.8% Energy and extractives 2.9% Urban, rural, and social development 2.9% Social protection and labor 2.3% Jobs 2.3% Water 1.2% Fragility, conflict and violence .6% Public-private partnerships .6% Health, nutrition, and population .6% Poverty .6% 3. Which of the following best describes your level of interaction with the World Percentage of Respondents Bank Group (IDA, IFC, or MIGA) in your country? (Select only ONE response) (N=171) I currently collaborate with the World Bank Group 29.8% Both of the above (I currently collaborate and previously have collaborated with 27.5% the World Bank Group) I have previously collaborated with the World Bank Group 25.7% I have never collaborated with the World Bank Group 17.0% 4. Which of the following agencies of the World Bank Group do you primarily Percentage of Respondents engage with in Croatia? (Select only ONE response) (N=153) The World Bank (IDA) 89.5% The International Finance Corporation (IFC) 5.2% Other 5.2% The Multilateral Investment Guarantee Agency (MIGA) 0.0% Percentage of Respondents 5. Do your projects involve both the World Bank and the IFC? (N=164) Yes 23.8% No 76.2% 6. If yes, what was your view of how the two institutions work together in Percentage of Respondents Croatia? (Select only ONE response) (N=43) The two institutions work well together 48.8% Don't know 34.9% The way the two institutions work together needs improvement 16.3% The two institutions do not work well together 0.0% 69 World Bank Group Country Opinion Survey 2015: Croatia H. Background Information (continued) 7. Which of the following describes most of your exposure to the World Bank Percentage of Respondents Group in Croatia? (Choose no more than TWO) (Responses Combined; N=173) Engage in World Bank Group related/sponsored events/activities 36.4% Collaborate as part of my professional duties 36.4% Use World Bank Group reports/data 35.3% Use World Bank Group website for information, data, research, etc. 24.3% Observer 17.9% Percentage of Respondents 8. What’s your gender? (N=173) Female 52.6% Male 47.4% Percentage of Respondents 9. Which best represents your geographic location? (N=173) Zagreb area 85.5% Other urban areas 13.3% Rural areas 1.2% 70 World Bank Group Country Opinion Survey 2015: Croatia Appendix B: Responses to All Questions by Stakeholder Groups19 Office of the President/Prime Minister/Minister N= 9  Employee of a Ministry N= 48  PMU/Consultant on WBG project N=16 Bilateral/Multilateral Agency N=9  Private Sector N=16  Financial Sector/Private Bank N=9  NGO/CBO N=8 Media N=11  Independent Government Institution N=10  Academia N=23  Other N=14 A. General Issues facing Croatia In general, would you say that Croatia is headed in...? Office of the PMU/ Bilateral/ Financial Independent President/ Employee of Consultant on Multilateral Sector/ Government Percentage of Respondents PM/Minister a Ministry WBG project Agency Private Sector Private Bank NGO/CBO Media Institution Academia Other The right direction 66.7% 28.3% 25.0% 33.3% 25.0% 12.5% 12.5% 9.1% 60.0% 21.7% 28.6% The wrong direction 11.1% 30.4% 43.8% 33.3% 31.3% 62.5% 75.0% 72.7% 20.0% 52.2% 50.0% Not sure 22.2% 41.3% 31.3% 33.3% 43.8% 25.0% 12.5% 18.2% 20.0% 26.1% 21.4% 19 Only 173 respondents provided the information about their current positions. Thus, only these respondents were included in the across-stakeholder analysis presented in this appendix. 71 World Bank Group Country Opinion Survey 2015: Croatia A. General Issues Facing Croatia (continued) Listed below are a number of development priorities in Croatia. Please identify which of the following you consider the most important development priorities in Croatia. (Choose no more than THREE) Office of the PMU/ Bilateral/ Financial Independent Percentage of Respondents President/ Employee of Consultant on Multilateral Sector/ Government (Responses combined) PM/Minister a Ministry WBG project Agency Private Sector Private Bank NGO/CBO Media Institution Academia Other Global/regional integration 11.1% 2.1% 6.3% 0.0% 12.5% 0.0% 0.0% 9.1% 20.0% 4.3% 7.1% Gender equity 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.3% 0.0% Private sector development 66.7% 27.1% 25.0% 55.6% 56.3% 44.4% 0.0% 45.5% 20.0% 30.4% 28.6% Energy 11.1% 6.3% 12.5% 11.1% 6.3% 0.0% 0.0% 9.1% 0.0% 4.3% 7.1% Food security 0.0% 10.4% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Public sector governance/reform 77.8% 50.0% 62.5% 66.7% 68.8% 55.6% 87.5% 63.6% 80.0% 47.8% 42.9% Foreign direct investment* 22.2% 6.3% 12.5% 44.4% 18.8% 11.1% 0.0% 18.2% 40.0% 0.0% 7.1% Water and sanitation 0.0% 2.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Anti-corruption 0.0% 18.8% 18.8% 11.1% 12.5% 11.1% 37.5% 9.1% 20.0% 21.7% 21.4% Urban development 0.0% 2.1% 0.0% 0.0% 0.0% 11.1% 0.0% 0.0% 0.0% 4.3% 0.0% Environmental sustainability 0.0% 2.1% 6.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.3% 0.0% European Union (EU) income 11.1% 4.2% 12.5% 11.1% 6.3% 0.0% 0.0% 0.0% 0.0% 8.7% 14.3% convergence Job creation/employment 22.2% 47.9% 31.3% 33.3% 12.5% 22.2% 50.0% 36.4% 40.0% 26.1% 50.0% Rural development 0.0% 2.1% 0.0% 0.0% 6.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Financial markets* 0.0% 0.0% 0.0% 0.0% 0.0% 11.1% 0.0% 0.0% 0.0% 0.0% 0.0% Equality of opportunity* 0.0% 4.2% 0.0% 0.0% 0.0% 11.1% 37.5% 0.0% 0.0% 4.3% 7.1% Health 0.0% 2.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Transport 11.1% 2.1% 6.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Climate change 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Agricultural development 0.0% 6.3% 25.0% 11.1% 0.0% 11.1% 0.0% 9.1% 0.0% 0.0% 14.3% Education 44.4% 33.3% 25.0% 0.0% 18.8% 22.2% 37.5% 27.3% 20.0% 47.8% 14.3% Poverty reduction 0.0% 2.1% 0.0% 0.0% 0.0% 0.0% 0.0% 9.1% 0.0% 8.7% 14.3% Social protection 0.0% 6.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.3% 0.0% Trade and exports 0.0% 4.2% 0.0% 0.0% 12.5% 11.1% 0.0% 9.1% 10.0% 0.0% 7.1% Crime and violence 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Economic growth 22.2% 31.3% 37.5% 11.1% 37.5% 33.3% 37.5% 27.3% 40.0% 52.2% 28.6% Natural resource management 0.0% 8.3% 0.0% 11.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Regional disparities 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 12.5% 0.0% 0.0% 4.3% 0.0% Law and justice 0.0% 10.4% 6.3% 22.2% 12.5% 44.4% 0.0% 27.3% 10.0% 13.0% 7.1% Regulatory framework 0.0% 2.1% 0.0% 0.0% 12.5% 0.0% 0.0% 0.0% 0.0% 8.7% 0.0% Communicable/non-communicable 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% diseases Information and communications 0.0% 2.1% 12.5% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 7.1% technology *Significantly different between stakeholder groups 72 World Bank Group Country Opinion Survey 2015: Croatia A. General Issues Facing Croatia (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Croatia? (Choose no more than THREE) Office of the PMU/ Bilateral/ Financial Independent Percentage of Respondents President/ Employee of Consultant on Multilateral Sector/ Government (Responses combined) PM/Minister a Ministry WBG project Agency Private Sector Private Bank NGO/CBO Media Institution Academia Other Social protection* 22.2% 6.4% 12.5% 0.0% 6.3% 11.1% 0.0% 18.2% 0.0% 13.0% 42.9% Rural development 11.1% 19.1% 31.3% 33.3% 18.8% 22.2% 37.5% 0.0% 10.0% 8.7% 0.0% Regional disparities* 44.4% 4.3% 6.3% 11.1% 0.0% 11.1% 12.5% 9.1% 10.0% 0.0% 7.1% Urban development 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Regulatory framework 0.0% 2.1% 12.5% 11.1% 6.3% 0.0% 0.0% 0.0% 20.0% 13.0% 7.1% Gender equity 0.0% 0.0% 6.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Water and sanitation 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Equality of opportunity 0.0% 6.4% 6.3% 11.1% 6.3% 22.2% 0.0% 9.1% 0.0% 17.4% 14.3% Economic growth 66.7% 53.2% 31.3% 44.4% 56.3% 66.7% 62.5% 63.6% 60.0% 65.2% 64.3% Climate change 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Global/regional integration 0.0% 2.1% 6.3% 0.0% 6.3% 0.0% 0.0% 0.0% 20.0% 4.3% 7.1% Law and justice 11.1% 0.0% 12.5% 0.0% 18.8% 11.1% 0.0% 27.3% 20.0% 13.0% 14.3% Transport 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Crime and violence 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Communicable/non-communicable 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% diseases Information and communications 11.1% 2.1% 6.3% 0.0% 0.0% 0.0% 0.0% 9.1% 0.0% 0.0% 0.0% technology Public sector governance/reform 44.4% 25.5% 25.0% 33.3% 43.8% 11.1% 50.0% 54.5% 30.0% 26.1% 0.0% Natural resource management 0.0% 4.3% 6.3% 0.0% 6.3% 0.0% 12.5% 0.0% 10.0% 0.0% 7.1% European Union (EU) income 11.1% 8.5% 0.0% 22.2% 6.3% 0.0% 0.0% 18.2% 10.0% 4.3% 14.3% convergence Environmental sustainability 0.0% 2.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.3% 0.0% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Health 0.0% 4.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.3% 0.0% Anti-corruption 0.0% 10.6% 25.0% 33.3% 12.5% 22.2% 25.0% 9.1% 10.0% 13.0% 14.3% Private sector development* 11.1% 40.4% 37.5% 22.2% 31.3% 44.4% 12.5% 45.5% 10.0% 8.7% 0.0% Foreign direct investment* 0.0% 4.3% 6.3% 22.2% 12.5% 0.0% 0.0% 9.1% 30.0% 0.0% 0.0% Education* 33.3% 29.8% 18.8% 0.0% 25.0% 0.0% 50.0% 0.0% 20.0% 52.2% 21.4% Energy 0.0% 2.1% 6.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 7.1% Agricultural development 0.0% 14.9% 6.3% 22.2% 0.0% 22.2% 0.0% 0.0% 0.0% 4.3% 14.3% Job creation/employment 33.3% 46.8% 25.0% 33.3% 31.3% 55.6% 37.5% 27.3% 30.0% 47.8% 64.3% Financial markets 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Trade and exports 0.0% 6.4% 6.3% 0.0% 12.5% 0.0% 0.0% 0.0% 10.0% 0.0% 0.0% Food security 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 73 World Bank Group Country Opinion Survey 2015: Croatia A. General Issues Facing Croatia (continued) When thinking about the idea of “shared prosperity� in your country, which of the following TWO best illustrate how this woul d be achieved in Croatia? (Choose no more than TWO) Office of the PMU/ Bilateral/ Financial Independent Percentage of Respondents President/ Employee of Consultant on Multilateral Sector/ Government (Responses combined) PM/Minister a Ministry WBG project Agency Private Sector Private Bank NGO/CBO Media Institution Academia Other Greater access to health and 0.0% 2.2% 6.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.3% 0.0% nutrition for citizens Better entrepreneurial opportunities (i.e., to start small and medium sized 44.4% 34.8% 43.8% 44.4% 37.5% 44.4% 37.5% 45.5% 70.0% 43.5% 21.4% businesses) A growing middle class 0.0% 19.6% 12.5% 33.3% 12.5% 11.1% 0.0% 36.4% 0.0% 0.0% 14.3% Better employment opportunities for 33.3% 26.1% 25.0% 44.4% 6.3% 44.4% 25.0% 0.0% 30.0% 17.4% 28.6% young people Better employment opportunities for 0.0% 0.0% 0.0% 0.0% 6.3% 0.0% 0.0% 0.0% 0.0% 8.7% 0.0% women Greater access to micro-finance for 0.0% 2.2% 18.8% 0.0% 6.3% 0.0% 0.0% 0.0% 0.0% 4.3% 0.0% the poor Greater voice and participation for citizens to help ensure greater 0.0% 4.3% 6.3% 11.1% 6.3% 0.0% 12.5% 0.0% 0.0% 4.3% 0.0% accountability Better opportunity for the poor who 0.0% 6.5% 6.3% 11.1% 12.5% 0.0% 0.0% 18.2% 10.0% 0.0% 7.1% live in rural areas Better opportunity for the poor who 0.0% 2.2% 6.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% live in urban areas Consistent economic growth 55.6% 50.0% 31.3% 44.4% 50.0% 55.6% 50.0% 18.2% 50.0% 43.5% 57.1% More reliable social safety net* 0.0% 0.0% 6.3% 0.0% 0.0% 11.1% 25.0% 0.0% 0.0% 4.3% 14.3% Greater equity of fiscal policy 0.0% 10.9% 18.8% 0.0% 6.3% 11.1% 0.0% 36.4% 0.0% 4.3% 14.3% Education and training that better 66.7% 30.4% 18.8% 11.1% 43.8% 11.1% 50.0% 45.5% 40.0% 60.9% 42.9% ensure job opportunity* Better quality public services 0.0% 8.7% 0.0% 0.0% 12.5% 11.1% 0.0% 0.0% 0.0% 4.3% 0.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 74 World Bank Group Country Opinion Survey 2015: Croatia B. Overall Attitudes toward the World Bank Group Independent President/PM/ Employee of a PMU/Consultant Bilateral/ Financial Sector/ Government Minister Office Ministry on WBG project Multilateral Agency Private Sector Private Bank NGO/CBO Media Institution Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in 9 6.22 2.68 44 6.98 2.13 16 7.06 1.34 9 5.33 1.87 15 6.13 2.62 9 6.11 2.03 8 5.25 0.89 10 5.50 1.35 9 6.67 2.60 22 6.09 2.39 14 5.64 2.50 Croatia? (1-Not familiar at all, 10-Extremely familiar) Independent President/PM/ Employee of a PMU/Consultant Bilateral/ Financial Sector/ Government Minister Office Ministry on WBG project Multilateral Agency Private Sector Private Bank NGO/CBO Media Institution Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the World Bank 8 7.50 1.93 39 7.05 1.78 16 7.25 1.29 7 6.71 2.22 13 6.46 1.56 8 5.88 1.73 6 6.00 1.90 9 5.56 1.33 9 7.67 2.87 21 6.19 2.27 10 6.40 2.12 Group’s effectiveness in Croatia. (1-Not effective at all, 10-Very effective) Independent President/PM/ Employee of a PMU/Consultant Bilateral/ Financial Sector/ Government Minister Office Ministry on WBG project Multilateral Agency Private Sector Private Bank NGO/CBO Media Institution Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the WBG's staff is well prepared to help Croatia solve its most 8 7.75 2.25 40 7.45 1.66 15 7.27 1.62 7 8.14 2.80 11 7.64 1.43 6 7.67 1.63 6 7.33 1.51 8 6.12 2.59 9 7.78 2.39 20 7.50 2.33 10 6.90 2.42 complicated development challenges? (1-To no degree at all, 10-To a very significant degree) 75 World Bank Group Country Opinion Survey 2015: Croatia B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Croatia, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Croatia? (Choose no more than THREE) Office of the PMU/ Bilateral/ Financial Independent Percentage of Respondents President/ Employee of Consultant on Multilateral Sector/ Government (Responses combined) PM/Minister a Ministry WBG project Agency Private Sector Private Bank NGO/CBO Media Institution Academia Other Health 0.0% 0.0% 0.0% 0.0% 0.0% 11.1% 12.5% 0.0% 0.0% 0.0% 0.0% Rural development 11.1% 6.8% 25.0% 11.1% 20.0% 22.2% 50.0% 10.0% 11.1% 8.7% 7.1% Foreign direct investment* 22.2% 2.3% 0.0% 11.1% 13.3% 11.1% 0.0% 10.0% 44.4% 0.0% 28.6% Education* 33.3% 29.5% 0.0% 11.1% 20.0% 11.1% 37.5% 40.0% 11.1% 60.9% 14.3% Energy 0.0% 4.5% 18.8% 0.0% 6.7% 11.1% 0.0% 20.0% 0.0% 0.0% 7.1% Job creation/employment 33.3% 25.0% 6.3% 44.4% 20.0% 33.3% 12.5% 30.0% 22.2% 30.4% 28.6% Financial markets 22.2% 2.3% 0.0% 0.0% 13.3% 0.0% 0.0% 0.0% 11.1% 4.3% 7.1% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Crime and violence 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% European Union (EU) income 0.0% 0.0% 0.0% 0.0% 6.7% 0.0% 0.0% 10.0% 0.0% 8.7% 14.3% convergence Transport 0.0% 4.5% 6.3% 0.0% 0.0% 0.0% 0.0% 0.0% 11.1% 0.0% 7.1% Agricultural development 0.0% 15.9% 18.8% 11.1% 0.0% 22.2% 0.0% 0.0% 11.1% 0.0% 7.1% Global/regional integration 0.0% 4.5% 6.3% 0.0% 6.7% 0.0% 0.0% 0.0% 22.2% 0.0% 0.0% Gender equity 0.0% 0.0% 6.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.3% 0.0% Public sector governance/reform 55.6% 43.2% 50.0% 55.6% 53.3% 33.3% 50.0% 70.0% 44.4% 43.5% 21.4% Urban development 0.0% 2.3% 6.3% 0.0% 6.7% 0.0% 0.0% 0.0% 0.0% 4.3% 0.0% Environmental sustainability 0.0% 6.8% 18.8% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Economic growth 55.6% 34.1% 43.8% 55.6% 46.7% 22.2% 37.5% 10.0% 33.3% 47.8% 35.7% Law and justice 0.0% 18.2% 6.3% 11.1% 0.0% 33.3% 37.5% 40.0% 33.3% 21.7% 21.4% Regulatory framework 11.1% 6.8% 6.3% 11.1% 20.0% 11.1% 0.0% 0.0% 11.1% 13.0% 14.3% Communicable/non-communicable 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% diseases Natural resource management 0.0% 6.8% 6.3% 11.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Anti-corruption 0.0% 13.6% 12.5% 11.1% 0.0% 11.1% 0.0% 0.0% 11.1% 13.0% 28.6% Information and communications 0.0% 0.0% 6.3% 0.0% 0.0% 0.0% 0.0% 10.0% 0.0% 0.0% 0.0% technology Equality of opportunity 0.0% 9.1% 12.5% 0.0% 0.0% 11.1% 12.5% 0.0% 0.0% 4.3% 0.0% Private sector development 22.2% 29.5% 12.5% 22.2% 40.0% 22.2% 12.5% 30.0% 11.1% 13.0% 21.4% Regional disparities 22.2% 6.8% 6.3% 22.2% 6.7% 0.0% 25.0% 0.0% 0.0% 0.0% 0.0% Water and sanitation 0.0% 0.0% 12.5% 0.0% 0.0% 11.1% 0.0% 0.0% 0.0% 0.0% 0.0% Food security 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Climate change 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.3% 0.0% Poverty reduction 0.0% 0.0% 6.3% 0.0% 6.7% 0.0% 12.5% 10.0% 0.0% 13.0% 14.3% Trade and exports 11.1% 11.4% 0.0% 0.0% 6.7% 0.0% 0.0% 0.0% 11.1% 0.0% 0.0% Social protection 0.0% 2.3% 6.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.3% 0.0% *Significantly different between stakeholder groups 76 World Bank Group Country Opinion Survey 2015: Croatia B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Group’s role, which activity do you believe is of GREATEST VALUE in Croatia? Office of the PMU/ Bilateral/ Financial Independent GREATEST VALUE President/ Employee of Consultant on Multilateral Sector/ Government Percentage of Respondents PM/Minister a Ministry WBG project Agency Private Sector Private Bank NGO/CBO Media Institution Academia Other Convening/facilitating 0.0% 14.0% 13.3% 33.3% 6.7% 0.0% 12.5% 0.0% 11.1% 0.0% 14.3% Data 22.2% 2.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.5% 0.0% Policy advice, studies, analyses 11.1% 30.2% 20.0% 44.4% 40.0% 55.6% 37.5% 30.0% 44.4% 40.9% 21.4% Financial resources 33.3% 9.3% 26.7% 0.0% 26.7% 22.2% 12.5% 10.0% 11.1% 9.1% 21.4% Capacity development 11.1% 11.6% 0.0% 0.0% 26.7% 11.1% 0.0% 20.0% 22.2% 31.8% 21.4% Technical assistance 0.0% 2.3% 6.7% 0.0% 0.0% 11.1% 0.0% 0.0% 0.0% 0.0% 7.1% Mobilizing third party financial 11.1% 7.0% 6.7% 11.1% 0.0% 0.0% 25.0% 10.0% 11.1% 0.0% 7.1% resources Coordination with the European Commission and international 0.0% 7.0% 20.0% 11.1% 0.0% 0.0% 12.5% 30.0% 0.0% 0.0% 7.1% partners Linkage to non-Bank expertise (i.e., 11.1% 14.0% 6.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 9.1% 0.0% knowledge sharing) Other 0.0% 2.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.5% 0.0% When thinking about the World Bank Group’s role, which activity do you believe is of SECOND GREATEST VALUE in Croatia? Office of the PMU/ Bilateral/ Financial Independent 2nd GREATEST VALUE President/ Employee of Consultant on Multilateral Sector/ Government Percentage of Respondents PM/Minister a Ministry WBG project Agency Private Sector Private Bank NGO/CBO Media Institution Academia Other Convening/facilitating 0.0% 14.0% 0.0% 0.0% 26.7% 0.0% 25.0% 10.0% 0.0% 9.1% 0.0% Data 0.0% 2.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 7.1% Policy advice, studies, analyses 44.4% 23.3% 0.0% 11.1% 13.3% 11.1% 25.0% 30.0% 11.1% 18.2% 0.0% Financial resources 0.0% 14.0% 40.0% 0.0% 13.3% 11.1% 25.0% 20.0% 22.2% 18.2% 21.4% Capacity development 0.0% 18.6% 13.3% 22.2% 6.7% 11.1% 12.5% 10.0% 22.2% 9.1% 21.4% Technical assistance* 11.1% 2.3% 6.7% 44.4% 6.7% 22.2% 0.0% 10.0% 11.1% 9.1% 7.1% Mobilizing third party financial 22.2% 14.0% 13.3% 0.0% 6.7% 22.2% 0.0% 10.0% 33.3% 4.5% 14.3% resources Coordination with the European Commission and international 0.0% 4.7% 13.3% 11.1% 6.7% 11.1% 12.5% 0.0% 0.0% 13.6% 14.3% partners Linkage to non-Bank expertise (i.e., 22.2% 4.7% 13.3% 11.1% 20.0% 11.1% 0.0% 10.0% 0.0% 18.2% 14.3% knowledge sharing) Other 0.0% 2.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 77 World Bank Group Country Opinion Survey 2015: Croatia B. Overall Attitudes toward the World Bank Group (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Croatia? (1-NotIndependent effective at all, 10-Very effective) President/PM/ Employee of a PMU/Consultant Bilateral/ Financial Sector/ Government Minister Office Ministry on WBG project Multilateral Agency Private Sector Private Bank NGO/CBO Media Institution Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Project implementation (or other 7 6.43 2.23 35 7.46 1.80 14 7.86 1.17 4 7.50 1.29 11 6.36 1.96 8 6.63 1.60 4 7.25 0.96 3 4.00 1.73 6 8.50 1.23 18 7.06 2.16 8 7.50 1.31 organizational strengthening)* Citizen engagement (incorporating 4 4.75 2.06 17 6.35 1.97 10 6.90 1.66 4 7.00 1.63 10 5.50 1.72 5 3.20 1.10 7 3.57 1.81 2 3.50 2.12 3 5.33 3.06 14 5.57 2.53 4 6.25 0.96 citizens' voices into development)* Policy design (for clarity and 7 6.71 2.69 29 7.10 1.47 14 6.64 1.95 6 6.67 2.58 10 6.10 1.91 6 6.50 1.98 6 5.67 1.97 2 3.50 2.12 6 8.50 1.38 18 6.56 2.18 9 7.11 1.83 better incentives to achieve *Significantly different between stakeholder groups When thinking about how to improve capacity building in Croatia to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (1-Not important all, 10-Very important) Independent President/PM/ Employee of a PMU/Consultant Bilateral/ Financial Sector/ Government Minister Office Ministry on WBG project Multilateral Agency Private Sector Private Bank NGO/CBO Media Institution Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Project implementation (or other 7 9.29 0.95 33 8.42 1.64 14 8.79 1.12 7 8.71 1.60 11 7.91 1.38 8 8.00 2.33 8 7.75 1.49 2 5.00 0.00 9 8.67 1.23 20 8.00 2.20 10 8.00 2.36 organizational strengthening) Citizen engagement (incorporating 5 6.60 2.70 25 7.52 1.96 13 7.85 1.68 7 8.14 1.57 10 7.30 1.70 7 5.86 2.91 8 7.25 2.92 1 5.00 . 7 7.86 2.12 20 6.70 2.70 9 6.89 2.26 citizens' voices into development) Policy design (for clarity and 7 8.71 1.11 33 8.18 1.69 14 8.79 1.37 7 8.43 1.72 10 8.80 1.14 9 8.89 1.62 8 7.87 1.55 1 5.00 . 9 9.00 1.23 20 8.25 2.36 10 6.80 2.57 better incentives to achieve 78 World Bank Group Country Opinion Survey 2015: Croatia B. Overall Attitudes toward the World Bank Group (continued) Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Croatia? (Choose no more than TWO) Office of the PMU/ Bilateral/ Financial Independent Percentage of Respondents President/ Employee of Consultant on Multilateral Sector/ Government (Responses combined) PM/Minister a Ministry WBG project Agency Private Sector Private Bank NGO/CBO Media Institution Academia Other Arrogant in its approach 0.0% 2.3% 0.0% 11.1% 0.0% 0.0% 0.0% 0.0% 0.0% 4.5% 0.0% Not client-focused 0.0% 2.3% 0.0% 11.1% 6.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% The credibility of its knowledge/data 0.0% 2.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Staff too inaccessible 0.0% 7.0% 14.3% 11.1% 0.0% 0.0% 12.5% 30.0% 0.0% 0.0% 7.1% Not exploring alternative policy 0.0% 11.6% 0.0% 0.0% 13.3% 0.0% 0.0% 0.0% 0.0% 4.5% 7.1% options Not collaborating enough with stakeholders outside the 0.0% 11.6% 7.1% 22.2% 20.0% 11.1% 37.5% 10.0% 33.3% 13.6% 14.3% Government Its advice and strategies do not lend themselves to practical problem 22.2% 9.3% 21.4% 11.1% 13.3% 0.0% 0.0% 10.0% 0.0% 9.1% 7.1% solving Not enough public disclosure of its 0.0% 7.0% 0.0% 22.2% 13.3% 11.1% 0.0% 30.0% 11.1% 18.2% 0.0% work World Bank Group’s processes too 33.3% 11.6% 0.0% 0.0% 13.3% 55.6% 25.0% 10.0% 33.3% 9.1% 0.0% complex* Not willing to honestly criticize policies and reform efforts in the 11.1% 18.6% 21.4% 22.2% 13.3% 22.2% 12.5% 30.0% 11.1% 27.3% 0.0% country Too influenced by developed 11.1% 9.3% 14.3% 11.1% 13.3% 22.2% 37.5% 10.0% 0.0% 18.2% 14.3% countries Imposing technocratic solutions 0.0% 4.7% 21.4% 0.0% 6.7% 11.1% 0.0% 10.0% 0.0% 4.5% 21.4% without regard to political realities World Bank Group’s processes too slow (e.g., too bureaucratic in its 33.3% 23.3% 14.3% 0.0% 6.7% 11.1% 0.0% 10.0% 11.1% 13.6% 0.0% operational policies and procedures) Not aligned with the European Commission’s and International 11.1% 7.0% 7.1% 11.1% 6.7% 11.1% 12.5% 0.0% 0.0% 0.0% 0.0% Financial Institutions’ work Not aligned with country priorities 11.1% 4.7% 7.1% 0.0% 6.7% 11.1% 0.0% 10.0% 0.0% 9.1% 7.1% Not adequately sensitive to 0.0% 4.7% 14.3% 0.0% 6.7% 11.1% 12.5% 0.0% 0.0% 18.2% 28.6% political/social realities in Croatia Other 11.1% 2.3% 7.1% 0.0% 0.0% 0.0% 0.0% 10.0% 0.0% 4.5% 0.0% Don’t know 22.2% 18.6% 14.3% 22.2% 20.0% 0.0% 0.0% 10.0% 33.3% 18.2% 35.7% *Significantly different between stakeholder groups 79 World Bank Group Country Opinion Survey 2015: Croatia B. Overall Attitudes toward the World Bank Group (continued) Which World Bank Group’s instruments do you believe are the MOST EFFECTIVE in reducing poverty and promoting “shared prosperity� in Croatia? (Choose no more than TWO) Office of the PMU/ Bilateral/ Financial Independent Percentage of Respondents President/ Employee of Consultant on Multilateral Sector/ Government (Responses combined) PM/Minister a Ministry WBG project Agency Private Sector Private Bank NGO/CBO Media Institution Academia Other Trust Fund management 0.0% 9.5% 20.0% 0.0% 6.7% 0.0% 25.0% 0.0% 11.1% 4.5% 0.0% Knowledge products/services 33.3% 19.0% 20.0% 22.2% 26.7% 12.5% 50.0% 30.0% 11.1% 31.8% 21.4% (analytical work, studies, surveys, etc.) Investment lending (financing 77.8% 45.2% 60.0% 0.0% 46.7% 37.5% 50.0% 50.0% 33.3% 27.3% 28.6% specific projects) Technical assistance 33.3% 35.7% 33.3% 66.7% 33.3% 37.5% 25.0% 30.0% 22.2% 27.3% 35.7% Capacity development 0.0% 16.7% 20.0% 11.1% 13.3% 25.0% 37.5% 20.0% 44.4% 36.4% 42.9% Policy based lending / budget 33.3% 19.0% 13.3% 11.1% 6.7% 0.0% 12.5% 30.0% 33.3% 9.1% 14.3% support to the Government Multi-sectoral approaches 0.0% 21.4% 20.0% 33.3% 26.7% 25.0% 0.0% 10.0% 0.0% 4.5% 0.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.5% 0.0% Don’t know 11.1% 11.9% 0.0% 11.1% 20.0% 25.0% 0.0% 10.0% 11.1% 18.2% 21.4% Trust Fund management 0.0% 9.5% 20.0% 0.0% 6.7% 0.0% 25.0% 0.0% 11.1% 4.5% 0.0% To what extent do you believe that the World Bank Group’s work and support help the poorest in Croatia? (Select only ONE response) Office of the PMU/ Bilateral/ Financial Independent President/ Employee of Consultant on Multilateral Sector/ Government Percentage of Respondents PM/Minister a Ministry WBG project Agency Private Sector Private Bank NGO/CBO Media Institution Academia Other To a fully sufficient degree - 2.3% - - - - 12.5% - - 9.1% - To a somewhat sufficient degree 22.2% 11.6% 13.3% 33.3% 35.7% 11.1% - 10.0% 33.3% 4.5% 14.3% To a somewhat insufficient degree 33.3% 27.9% 60.0% 11.1% 21.4% 22.2% 37.5% 30.0% - 36.4% 21.4% To a very insufficient degree 11.1% 7.0% 6.7% 22.2% 7.1% 22.2% - 20.0% - 9.1% 14.3% Don't know 33.3% 51.2% 20.0% 33.3% 35.7% 44.4% 50.0% 40.0% 66.7% 40.9% 50.0% 80 World Bank Group Country Opinion Survey 2015: Croatia B. Overall Attitudes toward the World Bank Group (continued) In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) Office of the PMU/ Bilateral/ Financial Independent Percentage of Respondents President/ Employee of Consultant on Multilateral Sector/ Government (Responses combined) PM/Minister a Ministry WBG project Agency Private Sector Private Bank NGO/CBO Media Institution Academia Other Academia/think tanks/research 44.4% 39.5% 33.3% 11.1% 33.3% 25.0% 37.5% 20.0% 0.0% 77.3% 50.0% institutes* European Commission* 11.1% 20.9% 40.0% 0.0% 6.7% 12.5% 0.0% 10.0% 11.1% 4.5% 0.0% International partner community 0.0% 2.3% 6.7% 0.0% 0.0% 0.0% 0.0% 0.0% 22.2% 4.5% 0.0% Media 0.0% 4.7% 0.0% 0.0% 6.7% 0.0% 12.5% 30.0% 11.1% 4.5% 0.0% Local Government 33.3% 14.0% 20.0% 11.1% 6.7% 0.0% 12.5% 50.0% 11.1% 13.6% 21.4% Private sector* 33.3% 34.9% 20.0% 55.6% 66.7% 75.0% 25.0% 50.0% 55.6% 31.8% 14.3% Parliament 0.0% 7.0% 0.0% 11.1% 0.0% 0.0% 0.0% 0.0% 0.0% 4.5% 7.1% NGOs/Community Based 0.0% 2.3% 6.7% 44.4% 6.7% 0.0% 62.5% 10.0% 0.0% 4.5% 21.4% Organizations (CBOs)* International Financial Institutions* 11.1% 0.0% 0.0% 11.1% 20.0% 25.0% 0.0% 0.0% 0.0% 0.0% 0.0% Youth/university groups 11.1% 20.9% 13.3% 22.2% 33.3% 25.0% 25.0% 20.0% 22.2% 22.7% 14.3% Beneficiaries 11.1% 30.2% 33.3% 22.2% 6.7% 25.0% 12.5% 10.0% 44.4% 9.1% 21.4% Foundations 0.0% 2.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.5% 0.0% Other* 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.5% 21.4% Don’t know 22.2% 4.7% 6.7% 0.0% 6.7% 0.0% 0.0% 0.0% 0.0% 4.5% 14.3% *Significantly different between stakeholder groups To what extent do you agree with the following statements about the World Bank Group’s work in Croatia? (1-Strongly disagree, 10-Strongly agree) Independent President/PM/ Employee of a PMU/Consultant Bilateral/ Financial Sector/ Government Minister Office Ministry on WBG project Multilateral Agency Private Sector Private Bank NGO/CBO Media Institution Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 8 5.88 2.17 36 6.47 2.20 14 6.64 1.87 9 6.00 2.00 12 5.67 1.61 8 3.75 2.25 6 6.33 1.21 10 4.40 2.12 7 7.57 2.51 21 5.86 2.18 10 7.40 1.65 development in Croatia* The World Bank Group’s work is aligned with what I consider the 8 6.63 2.13 35 6.51 1.84 14 6.57 1.74 9 6.00 2.24 12 6.08 1.88 8 5.63 1.69 6 6.33 2.34 10 4.90 1.60 6 8.17 1.72 21 6.33 2.42 10 6.40 2.37 development priorities for Croatia The World Bank Group supports programs and strategies that are 7 7.00 1.92 33 6.82 1.72 14 6.86 1.88 8 6.13 2.85 12 6.08 1.78 8 6.25 2.55 6 6.50 2.59 10 5.20 1.87 7 8.00 1.41 20 6.40 2.35 10 6.60 2.59 realistic for Croatia The World Bank Group treats clients and stakeholders in 8 8.38 0.92 36 8.03 2.01 14 8.50 1.61 9 7.00 2.92 12 7.75 2.26 7 6.86 2.41 7 7.29 1.89 7 6.29 2.50 8 8.50 1.41 21 7.57 2.01 10 7.50 2.22 Croatia with respect *Significantly different between stakeholder groups 81 World Bank Group Country Opinion Survey 2015: Croatia B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Croatia, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Independent President/PM/ Employee of a PMU/Consultant Bilateral/ Financial Sector/ Government Minister Office Ministry on WBG project Multilateral Agency Private Sector Private Bank NGO/CBO Media Institution Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Responsiveness* 8 7.13 3.18 33 7.21 1.65 13 8.15 1.35 7 7.43 1.81 10 5.80 1.81 8 5.38 1.92 5 6.80 1.79 6 3.67 1.37 6 7.33 2.07 18 5.94 2.36 8 6.88 1.81 Flexibility (in terms of the institution’s products and 8 6.75 2.12 32 6.72 2.28 14 7.50 1.65 7 6.29 2.43 10 5.90 1.79 8 5.38 1.69 4 5.50 1.73 6 4.00 2.19 6 8.00 1.67 17 5.88 2.21 9 6.33 2.29 services)* Flexibility (in terms of changing 8 6.88 1.89 31 6.74 2.21 13 6.85 2.04 7 6.14 2.67 9 6.00 1.87 8 5.75 1.91 5 6.40 1.82 6 4.17 2.14 6 7.50 1.76 18 5.94 2.31 9 6.11 2.37 country circumstances) Being inclusive* 7 7.14 1.77 30 6.97 1.85 13 7.54 1.61 7 6.43 3.05 12 6.25 1.82 7 5.86 1.86 7 5.57 1.81 7 4.14 2.12 5 7.60 1.82 18 6.78 1.90 8 7.00 1.51 Openness (sharing data and other 8 8.25 1.49 33 7.42 2.19 13 7.77 2.09 7 6.86 2.27 12 7.00 2.09 8 7.00 2.39 6 6.33 1.63 9 4.11 1.05 7 9.00 0.82 21 7.29 1.90 8 8.00 1.60 information)* Staff accessibility* 8 8.63 1.51 33 7.97 1.78 14 8.21 1.63 7 6.71 2.69 12 7.33 2.15 8 7.00 1.69 6 7.00 1.27 6 4.33 1.63 7 8.14 2.41 18 7.56 2.20 9 7.78 2.39 Straightforwardness and honesty* 7 8.57 1.27 33 7.52 2.18 13 8.15 1.63 7 6.86 2.91 12 7.17 1.99 8 6.63 1.92 7 6.57 1.90 7 4.29 1.80 6 8.50 1.38 19 7.26 2.23 9 7.33 2.69 Ease of access to the people at the WBG who are making decisions 6 7.83 1.47 34 8.24 1.69 14 8.29 1.59 6 6.50 3.08 10 6.90 2.28 6 6.17 2.04 6 7.00 1.79 6 4.83 2.32 5 9.20 1.30 16 6.81 2.61 8 7.62 2.62 important to my work* Collaboration with civil society 3 6.33 1.53 20 7.10 1.74 8 7.13 1.25 5 7.40 1.52 10 6.80 2.10 3 7.33 1.16 7 5.43 2.15 5 4.60 1.52 2 8.00 1.41 18 6.22 1.87 8 7.00 1.07 Collaboration with the 7 8.14 0.69 26 8.12 1.63 11 7.55 2.21 7 6.86 2.19 10 6.70 2.06 7 7.43 1.81 4 6.50 2.08 7 5.14 1.46 5 8.60 1.34 14 6.86 2.03 8 8.25 1.04 Government* Collaboration with the European Commission and international 3 7.00 1.73 18 7.72 2.05 10 7.20 1.48 6 6.67 2.73 9 6.78 1.99 5 7.20 1.92 3 5.33 2.08 5 5.20 1.10 3 8.67 1.16 12 7.50 2.02 5 8.40 1.34 partners Collaboration with the private 2 6.00 2.83 21 6.52 2.40 9 6.33 1.50 5 7.20 1.48 11 5.64 2.29 7 4.14 2.12 3 6.00 2.65 6 4.33 2.81 4 7.00 1.41 15 6.00 1.85 6 6.17 2.14 sector The speed in which it gets things 5 5.80 2.78 30 6.77 1.83 13 7.38 1.12 7 6.14 3.02 9 5.78 2.11 7 5.57 2.15 5 5.40 1.82 4 3.50 2.08 5 7.80 1.92 17 5.12 2.23 4 5.50 2.89 accomplished on the ground* Being a long-term partner* 8 7.63 1.77 34 7.79 1.74 13 8.46 1.39 7 6.86 2.91 12 7.17 2.37 8 6.62 2.50 7 7.14 2.80 8 5.88 2.03 6 8.83 0.98 17 6.65 2.06 8 8.50 1.20 *Significantly different between stakeholder groups To be more effective development partner in Croatia, do you believe that the World Bank Group should have? (Select only ONE response) Office of the PMU/ Bilateral/ Financial Independent President/ Employee of Consultant on Multilateral Sector/ Government Percentage of Respondents PM/Minister a Ministry WBG project Agency Private Sector Private Bank NGO/CBO Media Institution Academia Other More local presence 77.8% 57.1% 50.0% 55.6% 85.7% 55.6% 75.0% 90.0% 50.0% 52.4% 50.0% The current level of local presence is 11.1% 23.8% 42.9% 33.3% - 44.4% 12.5% - 37.5% 38.1% 7.1% adequate Less local presence - - - - - - - - - - - Don't know 11.1% 19.0% 7.1% 11.1% 14.3% - 12.5% 10.0% 12.5% 9.5% 42.9% 82 World Bank Group Country Opinion Survey 2015: Croatia B. Overall Attitudes toward the World Bank Group (continued) When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) Office of the PMU/ Bilateral/ Financial Independent Percentage of Respondents President/ Employee of Consultant on Multilateral Sector/ Government (Responses combined) PM/Minister a Ministry WBG project Agency Private Sector Private Bank NGO/CBO Media Institution Academia Other The World Bank Group does not do 22.2% 9.8% 0.0% 0.0% 6.7% 22.2% 0.0% 20.0% 0.0% 0.0% 0.0% adequate follow through/follow-up Poor coordination with the European Commission and international 0.0% 2.4% 21.4% 0.0% 6.7% 11.1% 12.5% 0.0% 0.0% 0.0% 0.0% partners The World Bank Group is not sensitive enough to political/social 22.2% 7.3% 14.3% 22.2% 13.3% 11.1% 37.5% 20.0% 14.3% 33.3% 23.1% realities on the ground Lack of/inadequate levels of capacity 33.3% 43.9% 35.7% 44.4% 60.0% 66.7% 62.5% 60.0% 57.1% 52.4% 69.2% in Government There is not an adequate level of 0.0% 12.2% 0.0% 44.4% 6.7% 0.0% 25.0% 10.0% 0.0% 19.0% 30.8% citizen/civil society participation* The World Bank Group works too 0.0% 4.9% 7.1% 0.0% 0.0% 0.0% 0.0% 10.0% 14.3% 4.8% 0.0% slowly The Government works inefficiently 11.1% 14.6% 42.9% 33.3% 20.0% 11.1% 25.0% 30.0% 14.3% 23.8% 15.4% Political pressures and obstacles 33.3% 26.8% 42.9% 22.2% 33.3% 44.4% 12.5% 20.0% 14.3% 9.5% 15.4% Reforms are not well thought out in 44.4% 53.7% 14.3% 22.2% 33.3% 11.1% 25.0% 10.0% 28.6% 28.6% 30.8% light of country challenges Other 0.0% 2.4% 0.0% 0.0% 6.7% 0.0% 0.0% 0.0% 14.3% 9.5% 0.0% *Significantly different between stakeholder groups 83 World Bank Group Country Opinion Survey 2015: Croatia C. World Bank Group’s Sectoral Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Croatia? (1-Not important at all, 10-Very important) Independent President/PM/ Employee of a PMU/Consultant Bilateral/ Financial Sector/ Government Minister Office Ministry on WBG project Multilateral Agency Private Sector Private Bank NGO/CBO Media Institution Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Anti-corruption 8 6.50 1.69 33 6.76 2.59 10 8.60 1.51 9 8.44 2.24 15 7.07 1.75 9 8.67 1.32 8 8.75 1.39 10 6.70 2.58 7 7.86 1.77 21 7.52 2.56 12 7.42 3.00 Information and communications 8 7.88 2.36 34 7.50 1.48 13 8.54 1.20 9 7.00 2.55 15 7.40 2.23 8 4.63 2.72 7 7.57 2.23 10 7.20 2.86 7 6.29 2.75 21 7.05 2.31 13 8.38 1.50 technology* Transport 7 7.43 3.10 35 6.97 2.09 13 7.38 2.60 9 5.56 3.36 15 6.67 2.35 8 4.63 2.97 8 7.50 1.60 10 6.60 2.55 8 6.50 3.07 21 6.14 2.50 13 8.00 1.68 Crime and violence 7 5.43 3.36 34 5.32 2.83 11 5.09 2.77 9 5.89 2.67 14 5.57 2.17 8 4.87 3.60 8 5.00 3.25 10 4.90 1.79 6 4.67 2.88 21 5.48 2.68 12 6.42 2.75 Law and justice 6 7.17 2.04 35 7.17 2.70 12 7.75 1.82 9 7.89 2.89 15 7.80 2.04 9 8.67 1.32 8 7.62 2.00 10 7.10 2.23 8 7.88 1.36 21 8.00 2.15 12 7.50 2.51 Urban development 6 7.67 1.75 33 6.91 1.81 13 7.77 1.36 9 7.44 2.13 14 7.79 2.08 9 6.56 3.28 7 6.57 2.23 10 6.10 2.77 7 7.00 1.92 21 7.29 1.93 13 7.92 1.66 Environmental sustainability 7 7.71 0.95 33 7.30 1.78 13 9.23 1.01 9 8.33 1.87 14 7.14 2.45 9 8.00 1.87 8 7.25 2.49 10 7.30 2.50 8 7.63 2.39 20 7.55 2.21 12 8.42 1.83 Regulatory framework* 6 8.50 1.05 33 6.30 2.64 14 7.50 2.14 9 8.56 1.67 15 8.33 1.68 8 7.38 2.67 8 5.75 2.32 10 7.80 2.15 7 7.86 1.46 21 8.00 2.12 13 6.92 2.78 Communicable/non- 5 5.20 2.49 29 5.62 2.58 9 4.78 3.19 9 6.22 2.49 15 5.13 2.77 7 3.86 3.24 8 3.75 3.06 8 4.25 2.32 7 4.14 3.19 20 5.85 2.91 12 6.33 2.46 communicable diseases Poverty reduction 7 8.00 1.63 34 8.26 1.56 13 8.08 1.85 9 8.89 1.05 15 7.40 2.50 9 7.22 3.70 8 8.25 1.58 10 8.00 2.06 8 8.13 2.10 21 7.81 1.91 12 8.33 2.43 Gender equity 6 5.17 2.23 31 5.97 2.65 12 6.58 2.39 9 7.33 2.87 14 5.93 2.17 9 3.78 2.77 8 6.13 2.80 10 5.50 2.76 7 5.71 2.87 19 6.26 2.49 12 6.33 2.06 Private sector development 7 8.71 1.60 34 8.56 1.38 12 8.33 1.56 9 8.56 1.74 15 8.80 1.78 9 9.22 0.97 8 7.50 2.00 10 8.00 2.06 8 9.00 0.93 21 8.33 2.03 11 8.45 1.57 Foreign direct investment 7 8.29 1.50 33 8.18 1.51 11 7.73 2.65 9 8.22 2.05 15 8.80 1.32 9 7.89 3.44 8 8.50 2.00 10 8.40 2.01 8 9.13 0.99 20 7.65 2.08 11 8.64 1.80 Water and sanitation 5 7.20 1.48 33 6.79 2.36 13 8.00 2.61 9 7.33 2.29 14 7.14 2.18 8 5.13 3.83 7 7.00 2.58 10 5.90 2.33 7 6.71 2.43 21 6.52 2.42 12 6.42 2.84 Trade and exports 7 8.43 1.27 34 7.38 1.89 12 7.25 2.26 9 6.56 2.01 13 8.38 1.50 9 6.89 3.41 8 7.75 1.67 10 8.00 1.89 8 9.00 0.76 21 6.81 2.34 12 8.33 1.83 Economic growth 7 9.00 1.16 32 8.72 1.40 13 8.38 1.98 9 8.89 1.54 15 9.20 0.94 9 7.89 3.44 8 9.25 0.71 10 8.40 1.90 8 9.25 0.89 21 8.19 2.27 11 8.82 1.83 Energy 7 8.00 1.63 33 8.00 1.98 13 8.62 1.90 9 6.89 2.98 15 8.80 0.94 9 7.44 3.01 8 8.38 1.19 9 8.33 1.94 7 8.14 2.04 21 7.57 1.75 12 8.42 1.44 Disaster management 6 6.83 2.56 31 6.61 2.17 12 7.00 2.92 9 6.33 2.96 13 6.15 1.68 7 5.86 3.29 8 4.87 2.85 8 4.75 2.25 8 7.25 2.32 20 6.25 2.45 11 6.64 2.38 Public sector governance/reform 7 8.57 1.62 33 8.64 1.69 14 7.93 2.20 9 9.56 0.53 15 8.93 1.49 9 9.44 0.73 8 8.63 1.60 10 8.60 2.27 8 9.13 0.84 20 8.75 1.80 10 7.00 2.71 Job creation/employment 7 8.57 1.40 33 8.36 1.69 13 7.46 2.88 9 8.78 1.72 15 8.60 1.24 8 8.00 2.14 8 7.63 2.97 10 7.80 3.08 8 8.00 3.07 19 8.21 2.30 11 8.18 2.27 Financial markets 7 8.71 1.11 31 7.16 1.88 13 6.77 2.86 9 7.11 2.71 15 8.40 1.50 9 6.56 3.01 8 7.25 2.96 10 6.90 1.91 8 6.25 3.11 20 7.65 2.16 11 8.00 1.55 Equality of opportunity 5 7.00 2.12 31 7.29 2.48 12 6.75 2.90 9 8.11 2.62 15 7.07 1.83 9 6.56 2.79 8 7.75 2.05 10 6.30 1.83 8 7.37 1.60 19 7.58 1.92 13 7.23 2.62 Health 5 6.40 2.61 33 6.97 2.58 10 5.90 3.64 9 7.00 2.24 15 7.00 1.81 8 5.50 2.73 8 6.25 2.92 10 6.10 2.64 7 6.00 3.22 21 7.10 2.30 11 5.91 2.55 Rural development 7 8.14 1.57 33 8.18 1.53 13 8.62 1.19 9 7.67 2.12 15 8.00 2.14 9 6.89 3.18 8 7.63 2.07 10 7.00 2.79 8 6.88 3.14 20 7.75 1.80 11 7.82 2.23 Global/regional integration 6 7.83 1.84 33 7.36 1.88 13 8.23 1.42 8 8.13 2.70 14 7.43 2.17 9 6.33 3.12 8 5.75 2.49 10 6.70 2.75 8 8.38 1.19 20 7.80 1.82 12 8.00 1.86 Food security 5 7.20 1.79 31 7.26 2.25 13 6.92 2.33 9 6.33 2.96 15 6.07 2.55 8 6.88 2.30 8 4.25 2.77 10 6.20 2.62 8 6.25 3.01 18 7.33 2.09 11 6.27 2.83 Education 7 8.71 1.38 33 8.24 2.00 12 7.75 1.49 8 7.88 1.81 14 8.36 1.22 8 7.75 1.83 8 7.88 3.00 10 8.10 2.33 7 7.57 2.94 19 8.53 1.98 11 7.36 2.69 Social protection 6 7.00 2.10 34 7.12 2.27 11 7.09 2.39 9 6.67 3.32 15 7.73 1.22 7 6.57 2.99 7 7.14 2.91 10 6.70 2.41 8 6.63 2.62 21 7.43 1.86 11 6.36 2.91 Climate change* 5 7.20 2.49 32 7.47 1.83 12 9.17 0.94 9 7.67 1.87 15 6.60 1.72 7 5.71 3.59 8 6.75 2.82 10 6.00 2.06 8 7.13 2.70 20 6.65 2.18 11 7.18 2.71 Agricultural development 6 8.50 1.38 34 8.21 1.86 12 8.75 1.14 9 8.89 1.17 15 7.73 2.25 8 7.25 3.45 8 7.88 2.48 10 7.20 2.53 7 6.86 3.53 20 7.40 1.98 12 8.25 1.96 Natural resource management 7 7.00 1.63 33 7.06 2.42 12 7.75 2.70 9 6.56 3.28 15 7.00 2.10 8 6.25 3.28 8 7.50 2.67 10 6.40 2.72 7 7.14 2.85 21 7.52 2.21 12 7.75 2.09 Regional disparities 7 8.71 1.25 33 7.55 1.95 13 7.69 1.60 8 8.25 1.75 15 7.07 1.79 8 6.88 3.09 7 7.14 3.02 10 7.00 2.26 7 7.86 2.04 20 7.35 2.03 11 7.73 2.20 European Union (EU) income 7 8.43 1.90 31 8.48 1.57 13 8.31 2.14 9 7.67 2.40 15 8.07 1.49 9 7.22 2.99 8 7.88 1.55 9 7.56 2.56 7 8.29 1.80 21 7.71 2.15 12 8.83 1.27 convergence *Significantly different between stakeholder groups 84 World Bank Group Country Opinion Survey 2015: Croatia C. World Bank Group’s Sectoral Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Croatia? (1-Not effective Independent at all, 10-Very effective) President/PM/ Employee of a PMU/Consultant Bilateral/ Financial Sector/ Government Minister Office Ministry on WBG project Multilateral Agency Private Sector Private Bank NGO/CBO Media Institution Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Anti-corruption 2 1.00 0.00 10 5.00 2.75 8 5.00 2.27 1 8.00 . 4 5.50 1.29 5 4.20 2.59 3 5.67 1.16 1 2.00 . 1 6.00 . 9 5.33 2.18 4 4.25 2.22 Information and communications 3 2.67 1.53 14 6.07 1.64 9 6.00 1.58 1 9.00 . 6 6.17 1.47 5 6.20 2.17 3 6.00 1.73 1 2.00 . 1 6.00 . 10 5.90 2.64 3 7.67 1.53 technology Transport 3 5.67 4.51 20 6.55 1.36 10 6.80 1.55 3 6.00 3.61 5 6.20 1.10 6 5.67 1.37 3 5.67 1.16 5 5.80 3.03 2 8.50 2.12 10 6.10 2.56 6 7.83 1.47 Law and justice 1 1.00 . 14 5.64 1.91 8 5.88 2.90 3 5.67 4.16 4 5.75 0.96 6 3.83 2.32 4 5.50 1.00 3 3.00 1.73 2 7.50 0.71 10 5.60 2.27 4 5.25 1.50 Urban development* 2 3.50 3.54 11 5.73 1.49 7 6.71 2.22 1 8.00 . 5 5.80 1.10 5 3.20 1.64 3 5.33 0.58 2 4.00 2.83 1 7.00 . 9 5.89 2.71 5 8.00 1.41 Environmental sustainability* 2 3.50 3.54 14 6.64 1.87 11 8.09 1.30 1 9.00 . 6 6.67 1.63 6 4.50 2.59 3 5.33 0.58 2 4.50 3.54 2 8.50 2.12 11 6.00 2.76 5 6.40 2.19 Regulatory framework 3 5.33 3.79 13 6.00 1.92 7 6.29 2.14 2 6.00 4.24 7 5.86 2.27 4 6.00 1.41 4 6.50 1.92 2 4.00 2.83 1 8.00 . 12 6.17 2.08 4 5.75 1.26 Communicable/non- 1 1.00 . 4 5.00 2.94 3 5.00 3.61 1 8.00 . 3 5.33 1.53 2 4.50 0.71 3 4.00 1.73 1 2.00 . 1 7.00 . 8 5.87 2.23 2 4.50 0.71 communicable diseases Poverty reduction 1 1.00 . 15 5.93 1.67 6 5.17 2.56 2 5.00 5.66 5 5.40 0.89 5 3.00 2.35 4 5.75 0.96 3 4.00 2.65 2 8.50 2.12 10 4.90 2.81 3 5.33 0.58 Gender equity 1 1.00 . 10 5.40 1.65 4 4.75 2.99 1 8.00 . 4 5.75 0.96 3 5.33 0.58 3 5.33 0.58 2 3.00 1.41 1 7.00 . 9 5.67 2.78 2 6.50 0.71 Private sector development 3 5.00 3.46 13 6.08 1.19 6 6.50 1.64 2 5.50 4.95 6 5.83 0.98 5 5.20 3.19 3 5.33 0.58 3 5.33 3.51 1 8.00 . 9 5.00 3.24 3 6.00 1.73 Foreign direct investment 3 5.00 3.46 12 5.83 1.85 5 7.20 2.17 2 5.00 5.66 5 5.80 0.84 6 4.83 2.48 4 5.25 1.26 3 4.67 3.06 1 8.00 . 9 5.00 2.96 6 7.50 2.59 Water and sanitation* 3 5.33 3.79 14 7.21 1.89 7 8.43 0.98 3 7.00 1.73 5 6.40 1.52 5 5.20 0.84 3 4.33 1.16 3 3.67 2.89 1 8.00 . 9 5.67 2.96 3 8.33 1.53 Trade and exports 3 5.33 3.79 14 5.93 1.49 5 7.80 1.30 2 5.50 3.54 5 6.00 1.00 6 5.33 3.33 3 5.00 0.00 3 3.67 1.53 1 8.00 . 8 5.13 2.59 3 6.67 0.58 Economic growth 3 5.33 3.79 18 5.33 1.68 7 7.43 1.90 3 5.67 4.04 5 6.20 0.84 7 3.43 2.37 3 5.00 0.00 5 5.40 2.41 1 8.00 . 11 5.45 2.58 5 5.20 1.64 Energy 2 4.50 4.95 11 5.82 0.98 6 6.67 2.94 1 8.00 . 5 6.00 1.00 7 4.57 2.30 3 5.67 1.16 4 5.25 3.20 1 8.00 . 9 5.44 2.13 3 6.00 1.00 Disaster management 1 1.00 . 8 5.13 1.96 4 4.75 3.20 1 8.00 . 4 5.50 0.58 1 5.00 . 3 4.33 1.16 2 2.50 0.71 1 7.00 . 7 5.14 2.61 2 6.50 0.71 Public sector governance/reform* 3 4.67 3.51 21 5.71 2.08 10 6.30 2.11 3 6.33 3.79 7 5.14 1.77 6 3.17 2.40 4 5.75 1.50 6 4.00 1.67 3 9.33 1.16 13 6.23 2.46 6 5.00 1.67 Job creation/employment 3 4.67 3.51 15 4.67 1.45 5 5.60 2.79 2 5.00 5.66 5 5.40 1.52 6 3.17 3.55 4 5.75 1.50 4 2.75 0.96 2 8.00 1.41 9 4.44 3.09 5 5.00 1.73 Financial markets 3 5.67 4.04 17 5.76 1.56 6 6.83 1.84 3 7.67 1.53 8 5.88 2.10 6 6.67 3.14 3 5.00 0.00 5 4.20 2.17 3 7.33 1.16 8 5.63 2.72 4 7.00 1.83 Equality of opportunity 2 4.50 4.95 12 5.17 2.33 5 5.80 3.11 1 8.00 . 5 6.00 1.58 4 3.75 2.22 3 5.00 0.00 3 2.33 0.58 1 7.00 . 7 4.86 2.85 5 5.80 1.10 Health* 3 4.67 3.51 13 5.92 1.55 6 5.67 2.73 2 5.00 4.24 5 6.20 1.64 3 2.67 1.53 3 4.33 1.16 3 2.33 0.58 1 8.00 . 9 6.11 2.57 3 8.33 1.53 Rural development* 3 4.67 3.51 10 5.70 0.68 8 6.75 2.25 1 8.00 . 5 6.00 1.58 4 3.50 2.38 4 4.50 1.00 4 3.25 1.89 2 8.00 1.41 8 5.50 2.45 4 6.00 0.82 Global/regional integration 2 4.50 4.95 11 6.55 1.64 7 7.00 2.24 1 9.00 . 5 6.00 1.00 4 5.25 2.87 3 5.00 0.00 3 3.33 2.31 2 8.50 0.71 9 6.56 2.07 3 7.67 1.53 Food security 1 1.00 . 10 5.50 2.07 5 5.40 1.95 1 8.00 . 4 5.00 1.63 3 3.33 2.52 3 4.67 0.58 2 2.00 0.00 1 7.00 . 8 5.25 2.38 3 5.33 0.58 Education 2 4.50 4.95 14 5.36 2.10 7 6.57 2.37 2 6.00 2.83 5 5.40 1.52 5 4.00 2.12 3 5.67 1.16 3 2.33 0.58 2 9.00 1.41 12 6.42 2.54 4 4.75 2.06 Social protection 1 1.00 . 15 5.93 2.52 7 6.71 2.56 1 8.00 . 6 5.83 1.84 6 5.50 3.27 3 5.33 0.58 4 4.50 2.89 1 8.00 . 8 5.13 2.85 6 5.67 1.86 Climate change 1 1.00 . 12 4.83 2.21 7 7.57 2.15 2 5.00 4.24 6 6.17 1.94 4 5.75 2.87 3 4.33 1.16 3 4.67 3.06 1 7.00 . 8 5.00 2.56 3 6.00 0.00 Agricultural development 1 1.00 . 12 5.17 1.95 9 7.11 1.97 2 5.00 5.66 6 6.00 1.90 5 3.60 1.67 3 5.33 0.58 4 3.75 2.87 1 8.00 . 8 5.75 2.12 4 5.75 0.50 Regional disparities* 2 2.50 2.12 10 5.40 1.43 8 6.38 2.50 1 8.00 . 6 6.33 2.07 4 3.00 1.41 3 5.33 0.58 3 3.33 1.53 2 8.50 0.71 8 5.88 1.96 4 5.75 0.96 European Union (EU) income 3 4.00 3.61 12 5.00 1.41 5 5.60 2.88 2 8.00 0.00 5 5.60 1.67 5 2.40 1.52 3 4.67 0.58 4 3.75 2.06 2 7.50 2.12 9 5.67 2.74 4 5.25 0.96 convergence *Significantly different between stakeholder groups 85 World Bank Group Country Opinion Survey 2015: Croatia C. World Bank Group’s Effectiveness and Results (continued) Where are the World Bank Group’s decisions made primarily that support the program in Croatia? (Select only ONE response) Office of the PMU/ Bilateral/ Financial Independent President/ Employee of Consultant on Multilateral Sector/ Government Percentage of Respondents PM/Minister a Ministry WBG project Agency Private Sector Private Bank NGO/CBO Media Institution Academia Other At the Headquarters (in Washington 57.1% 44.1% 42.9% 11.1% 21.4% 66.7% 14.3% 10.0% 50.0% 25.0% 28.6% D.C.) In the Central Europe and the Baltics 14.3% 17.6% 21.4% 22.2% 28.6% - - 20.0% 16.7% 15.0% 28.6% Office in Brussels, Belgium Office In the Istanbul Operational Center for - - - - - 22.2% - - - - - IFC In the country - 2.9% 21.4% 22.2% - - 14.3% 10.0% 16.7% 10.0% 21.4% Don't know 28.6% 35.3% 14.3% 44.4% 50.0% 11.1% 71.4% 60.0% 16.7% 50.0% 21.4% Independent President/PM/ Employee of a PMU/Consultant Bilateral/ Financial Sector/ Government Minister Office Ministry on WBG project Multilateral Agency Private Sector Private Bank NGO/CBO Media Institution Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve 7 5.71 2.36 27 6.22 2.03 13 6.62 1.66 6 6.83 2.79 10 5.80 1.32 9 4.89 2.15 5 6.80 1.10 9 4.56 2.24 7 7.57 1.72 17 5.12 2.23 10 6.10 2.28 development results in Croatia? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Croatia? (1-Strongly disagree, 10-Strongly agree) Independent President/PM/ Employee of a PMU/Consultant Bilateral/ Financial Sector/ Government Minister Office Ministry on WBG project Multilateral Agency Private Sector Private Bank NGO/CBO Media Institution Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group's financial instruments meet the needs of 7 5.86 2.27 27 7.00 1.90 14 6.79 2.05 4 5.00 2.83 11 5.82 1.66 9 5.67 2.00 6 5.50 3.02 9 5.33 1.32 6 8.33 0.82 18 5.06 2.34 6 7.33 1.97 Croatia* The World Bank Group meets Croatia’s needs for knowledge 7 6.29 2.06 27 6.67 2.00 13 6.38 1.98 4 5.00 2.83 10 5.20 1.69 9 6.11 2.52 5 4.40 2.19 10 5.20 1.93 6 8.50 0.84 18 4.78 2.34 7 6.00 3.06 services* Independent President/PM/ Employee of a PMU/Consultant Bilateral/ Financial Sector/ Government Minister Office Ministry on WBG project Multilateral Agency Private Sector Private Bank NGO/CBO Media Institution Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group measures and 4 7.00 2.83 21 6.29 2.13 14 7.21 2.08 5 6.00 4.30 8 6.13 1.36 7 5.14 2.12 4 6.75 1.89 3 4.00 3.46 4 8.25 1.50 16 5.88 2.31 6 6.50 2.35 corrects its work in real time in Croatia? (1-To no degree at all, 10-To a very significant degree) 86 World Bank Group Country Opinion Survey 2015: Croatia D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? (Select only ONE response)* Office of the PMU/ Bilateral/ Financial Independent President/ Employee of Consultant on Multilateral Sector/ Government Percentage of Respondents PM/Minister a Ministry WBG project Agency Private Sector Private Bank NGO/CBO Media Institution Academia Other Weekly 14.3% 20.6% 46.2% - 7.1% - - - - 5.0% 7.7% Monthly 14.3% 23.5% 23.1% 22.2% 28.6% 11.1% - 20.0% 42.9% 30.0% 23.1% A few times a year 57.1% 32.4% 30.8% 44.4% 28.6% 66.7% 71.4% 30.0% 42.9% 50.0% 38.5% Rarely 14.3% 23.5% - 22.2% 21.4% 22.2% 28.6% 40.0% 14.3% 15.0% 23.1% Never - - - 11.1% 14.3% - - 10.0% - - 7.7% *Significantly different between stakeholder groups In Croatia, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Independent President/PM/ Employee of a PMU/Consultant Bilateral/ Financial Sector/ Government Minister Office Ministry on WBG project Multilateral Agency Private Sector Private Bank NGO/CBO Media Institution Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Are timely 6 6.67 2.07 24 7.21 1.79 14 6.64 1.55 5 6.40 2.88 11 6.73 1.35 8 6.25 1.91 4 7.25 1.71 6 6.00 2.19 6 8.00 1.67 16 6.31 2.02 7 7.43 1.51 Include appropriate level of 6 6.67 2.50 23 7.22 1.91 14 7.00 1.36 5 6.40 2.88 11 7.00 1.10 8 6.00 1.51 6 6.50 1.23 5 6.60 1.14 5 7.40 1.95 15 6.27 2.34 6 7.00 2.00 stakeholder involvement during Lead to practical solutions 6 6.33 2.73 26 7.35 1.85 14 6.64 1.99 4 6.25 3.30 11 6.64 0.92 8 6.25 2.12 6 7.00 1.41 6 6.33 1.51 6 7.33 1.97 16 5.88 2.50 7 7.43 1.51 Are accessible (well written and 7 7.00 2.52 27 7.67 1.71 13 7.23 1.64 5 7.80 2.28 11 7.55 1.04 8 7.38 1.60 6 7.33 1.37 5 7.00 1.87 6 8.33 1.37 17 7.29 1.72 8 7.87 1.73 easy to understand) Are source of relevant information 5 7.60 1.67 26 7.73 1.49 13 7.46 1.71 5 8.00 1.41 11 7.91 1.30 8 7.50 1.85 6 8.00 2.00 7 6.71 1.70 6 8.17 1.47 18 7.33 1.82 8 7.25 1.83 on global good practices Are adequately disseminated 6 5.83 3.43 24 7.62 1.69 14 7.07 1.69 5 6.20 2.49 11 7.09 1.70 8 6.75 1.49 6 7.17 1.72 6 6.00 1.90 6 9.00 0.63 16 6.69 1.45 8 7.38 1.92 Are translated enough into local 6 6.67 2.81 23 7.30 2.10 14 6.86 2.48 3 6.33 3.79 10 7.10 2.18 8 7.75 1.04 6 6.67 2.07 7 6.57 2.07 4 8.50 1.73 16 7.00 2.19 8 8.75 1.58 language Are adaptable to Croatia’s specific development challenges and 6 5.83 2.14 23 7.17 1.72 14 6.79 2.05 5 7.20 2.49 11 7.64 1.69 8 6.88 1.81 6 6.83 1.47 6 5.83 2.64 5 8.80 1.10 17 6.76 2.66 8 6.88 2.64 country circumstances Independent President/PM/ Employee of a PMU/Consultant Bilateral/ Financial Sector/ Government Minister Office Ministry on WBG project Multilateral Agency Private Sector Private Bank NGO/CBO Media Institution Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, how significant a contribution do you believe the WBG's knowledge work and 6 6.83 1.84 25 6.48 2.10 14 6.71 1.38 5 5.00 3.24 11 5.91 1.58 7 5.00 2.45 5 6.40 1.34 8 5.50 1.85 5 8.20 0.84 18 5.67 2.22 10 7.20 2.25 activities make to development results in your country? Overall, how would you rate the technical quality of the World 5 7.20 1.92 25 7.64 1.50 14 7.21 1.42 6 7.00 2.83 12 7.17 1.19 8 6.50 1.93 5 6.60 1.14 6 5.83 1.60 4 9.25 0.50 17 7.24 1.92 9 7.78 1.20 Bank Group's knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) 87 World Bank Group Country Opinion Survey 2015: Croatia E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Independent President/PM/ Employee of a PMU/Consultant Bilateral/ Financial Sector/ Government Minister Office Ministry on WBG project Multilateral Agency Private Sector Private Bank NGO/CBO Media Institution Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group disburses 5 6.80 2.28 24 8.71 1.12 14 9.50 1.09 2 8.50 2.12 10 8.20 1.55 6 6.17 2.93 1 5.00 . 1 8.00 . 2 9.00 1.41 9 7.89 2.32 5 8.60 1.67 funds promptly* The World Bank Group effectively monitors and evaluates the 7 7.86 2.41 26 8.42 1.21 14 8.86 1.23 3 7.33 3.06 11 8.00 1.10 7 7.14 2.34 4 7.00 0.82 2 6.50 2.12 2 9.00 1.41 12 7.67 1.78 5 8.60 1.34 projects and programs it supports The WBG’s approvals and reviews 5 6.80 2.28 26 7.62 1.92 14 8.00 1.75 3 7.00 3.61 10 7.70 0.95 6 6.67 2.07 2 6.50 0.71 1 8.00 . 2 8.50 0.71 10 7.80 1.23 6 7.83 2.64 are done in a timely fashion The WBG’s “Safeguard Policy� 3 6.33 2.31 23 7.83 1.59 12 8.42 1.78 1 7.00 . 10 7.30 0.82 5 5.60 1.52 1 5.00 . 1 8.00 . 2 9.00 1.41 11 8.00 1.61 6 6.83 3.55 requirements are reasonable The WBG’s conditions on its 6 6.33 3.01 25 8.00 1.38 13 8.62 1.76 3 6.67 3.51 10 7.60 1.27 6 6.50 1.87 3 7.00 1.73 3 7.33 0.58 3 8.67 1.16 12 7.42 2.28 4 8.25 1.50 lending are reasonable The World Bank Group takes 6 7.00 2.45 25 7.64 1.66 14 7.71 1.68 3 6.67 4.16 9 7.44 1.01 5 6.20 2.49 4 6.75 1.26 1 7.00 . 2 8.50 2.12 11 7.45 1.97 5 7.60 2.88 decisions quickly in Croatia Working with the WBG increases 6 7.67 1.63 25 7.96 1.81 14 7.93 2.17 3 7.00 4.36 10 7.60 0.97 6 6.00 2.83 6 8.17 1.72 6 7.33 1.97 4 8.75 0.96 17 7.35 2.15 7 7.43 2.76 Croatia’s institutional capacity Where country systems are adequate, the World Bank Group 5 6.60 1.82 21 7.86 1.82 14 7.86 1.83 3 7.67 3.22 6 8.00 0.89 5 7.00 2.00 3 7.00 1.73 3 8.33 1.16 2 9.00 1.41 11 7.73 1.68 5 7.80 2.95 makes appropriate use of them The World Bank Group provides 7 7.29 2.14 25 8.16 1.77 14 8.43 1.79 3 7.33 3.06 9 8.56 1.13 6 6.67 1.51 6 8.17 1.72 1 9.00 . 2 9.00 1.41 13 7.62 1.81 5 8.40 2.30 effective implementation support *Significantly different between stakeholder groups Independent President/PM/ Employee of a PMU/Consultant Bilateral/ Financial Sector/ Government Minister Office Ministry on WBG project Multilateral Agency Private Sector Private Bank NGO/CBO Media Institution Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe that the WBG’s work helps to find 5 5.00 3.16 16 6.44 1.86 6 7.17 1.94 3 3.67 2.08 10 6.30 1.64 4 5.25 1.50 2 5.50 2.12 5 5.20 2.17 3 8.00 2.00 14 6.93 2.13 5 6.40 2.97 solutions that promote private public partnerships in Croatia? (1-To no degree at all, 10-To a very significant degree) Which of the following best describes the way the World Bank Group operates in Croatia? (Select only ONE response)* Office of the PMU/ Bilateral/ Financial Independent President/ Employee of Consultant on Multilateral Sector/ Government Percentage of Respondents PM/Minister a Ministry WBG project Agency Private Sector Private Bank NGO/CBO Media Institution Academia Other The World Bank Group takes too - - - - - - - - - - - much risk in Croatia The World Bank Group does not take 28.6% 15.6% 28.6% 44.4% 64.3% 75.0% 14.3% 50.0% 16.7% 40.0% 7.7% enough risk in Croatia The World Bank Group’s approach to 28.6% 43.8% 35.7% - 7.1% 25.0% 28.6% 25.0% 50.0% 15.0% 30.8% risk is appropriate Don't know 42.9% 40.6% 35.7% 55.6% 28.6% - 57.1% 25.0% 33.3% 45.0% 61.5% *Significantly different between stakeholder groups 88 World Bank Group Country Opinion Survey 2015: Croatia E. Working with the World Bank Group (continued) Which of the following best describes the World Bank Group’s support in Croatia? (Select only ONE response) Office of the PMU/ Bilateral/ Financial Independent President/ Employee of Consultant on Multilateral Sector/ Government Percentage of Respondents PM/Minister a Ministry WBG project Agency Private Sector Private Bank NGO/CBO Media Institution Academia Other The WBG is sufficiently selective and focuses on the most important 28.6% 43.8% 35.7% 11.1% 14.3% 25.0% 42.9% 12.5% 33.3% 35.0% 46.2% development challenges in Croatia The WBG is not sufficiently selective in Croatia, and it is involved in too many 14.3% 18.8% 21.4% 22.2% 42.9% 50.0% 28.6% - - 20.0% 15.4% areas of development Don't know 57.1% 37.5% 42.9% 66.7% 42.9% 25.0% 28.6% 87.5% 66.7% 45.0% 38.5% 89 World Bank Group Country Opinion Survey 2015: Croatia F. The Future Role of the World Bank Group in Croatia Which of the following SHOULD the World Bank Group do to make itself of greater value in Croatia? (Choose no more than TWO) Office of the PMU/ Bilateral/ Financial Independent Percentage of Respondents President/ Employee of Consultant on Multilateral Sector/ Government (Responses combined) PM/Minister a Ministry WBG project Agency Private Sector Private Bank NGO/CBO Media Institution Academia Other Provide more adequate data/ knowledge/statistics/figures on 0.0% 16.1% 0.0% 0.0% 28.6% 12.5% 14.3% 25.0% 0.0% 30.0% 7.1% Croatia’s economy Ensure greater selectivity in its work 0.0% 12.9% 14.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.0% 7.1% Offer more innovative financial 0.0% 6.5% 21.4% 33.3% 14.3% 12.5% 14.3% 12.5% 14.3% 10.0% 0.0% products Increase availability of reimbursable 0.0% 6.5% 0.0% 0.0% 7.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% advisory services (RAS) Assist in increasing European Union 42.9% 54.8% 78.6% 50.0% 42.9% 62.5% 42.9% 87.5% 57.1% 40.0% 64.3% (EU) funds absorption Improve the competitiveness of its financing compared to markets (e.g., 14.3% 0.0% 7.1% 16.7% 0.0% 12.5% 14.3% 0.0% 0.0% 5.0% 0.0% cost, timeliness, other terms) Reach out more to groups outside of 0.0% 9.7% 14.3% 0.0% 35.7% 12.5% 14.3% 0.0% 14.3% 15.0% 21.4% Government Work faster 14.3% 12.9% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 14.3% 0.0% 14.3% Improve the quality of its experts as related to Croatia’s specific 28.6% 6.5% 7.1% 0.0% 7.1% 0.0% 0.0% 25.0% 0.0% 15.0% 14.3% challenges Offer more innovative knowledge 14.3% 16.1% 14.3% 16.7% 21.4% 0.0% 14.3% 12.5% 14.3% 10.0% 7.1% services Collaborate more effectively with Government clients (e.g., national, 0.0% 12.9% 7.1% 0.0% 7.1% 12.5% 28.6% 0.0% 28.6% 15.0% 7.1% state, local) Increase the level of capacity 14.3% 16.1% 14.3% 16.7% 35.7% 37.5% 28.6% 37.5% 14.3% 50.0% 28.6% development in the country Reduce the complexity of obtaining 42.9% 16.1% 21.4% 16.7% 0.0% 25.0% 14.3% 0.0% 14.3% 5.0% 14.3% World Bank Group financing Other* 0.0% 0.0% 0.0% 16.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 90 World Bank Group Country Opinion Survey 2015: Croatia F. The Future Role of the World Bank Group in Croatia (continued) When considering the combination of services that the World Bank Group offers in Croatia, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Croatia? (Select only ONE response) Office of the PMU/ Bilateral/ Financial Independent President/ Employee of Consultant on Multilateral Sector/ Government Percentage of Respondents PM/Minister a Ministry WBG project Agency Private Sector Private Bank NGO/CBO Media Institution Academia Other Financial services 28.6% 15.2% 14.3% 33.3% 21.4% 12.5% 14.3% 28.6% 28.6% 15.0% 7.1% Knowledge products 28.6% 36.4% 50.0% 33.3% 50.0% 25.0% 28.6% 42.9% 28.6% 55.0% 35.7% Convening services 14.3% 18.2% 7.1% - 7.1% 12.5% - - 14.3% - 28.6% None of the above - - - - - - - - - 5.0% 7.1% The combination is appropriate for 14.3% 24.2% 21.4% - 7.1% 50.0% 42.9% 14.3% 28.6% 25.0% 7.1% Croatia Don't know 14.3% 6.1% 7.1% 33.3% 14.3% - 14.3% 14.3% - - 14.3% G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Croatia? (Choose no more than TWO) Office of the PMU/ Bilateral/ Financial Independent Percentage of Respondents President/ Employee of Consultant on Multilateral Sector/ Government (Responses combined) PM/Minister a Ministry WBG project Agency Private Sector Private Bank NGO/CBO Media Institution Academia Other Periodicals 0.0% 18.2% 21.4% 16.7% 28.6% 37.5% 0.0% 25.0% 28.6% 50.0% 21.4% International newspapers 14.3% 6.1% 0.0% 0.0% 14.3% 0.0% 14.3% 0.0% 0.0% 15.0% 0.0% Local radio 0.0% 0.0% 7.1% 0.0% 0.0% 0.0% 0.0% 12.5% 0.0% 0.0% 0.0% International radio 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Local television 0.0% 48.5% 28.6% 33.3% 50.0% 37.5% 42.9% 25.0% 14.3% 15.0% 50.0% International television 14.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 14.3% 5.0% 0.0% Local newspapers* 14.3% 15.2% 7.1% 50.0% 0.0% 12.5% 14.3% 50.0% 14.3% 5.0% 14.3% Internet 57.1% 93.9% 100.0% 66.7% 85.7% 87.5% 85.7% 87.5% 57.1% 80.0% 85.7% Social media (blogs, Facebook, 0.0% 6.1% 14.3% 0.0% 14.3% 12.5% 28.6% 0.0% 28.6% 10.0% 7.1% Twitter, YouTube, Flickr) Other* 42.9% 0.0% 14.3% 16.7% 0.0% 0.0% 0.0% 0.0% 14.3% 5.0% 14.3% *Significantly different between stakeholder groups 91 World Bank Group Country Opinion Survey 2015: Croatia G. Communication and Information Sharing (continued) How would you prefer to obtain information from the World Bank Group? (Choose no more than TWO) Office of the PMU/ Bilateral/ Financial Independent Percentage of Respondents President/ Employee of Consultant on Multilateral Sector/ Government (Responses combined) PM/Minister a Ministry WBG project Agency Private Sector Private Bank NGO/CBO Media Institution Academia Other Direct contact with World Bank 28.6% 28.1% 14.3% 16.7% 21.4% 12.5% 28.6% 37.5% 0.0% 40.0% 14.3% Group e-Newsletters 42.9% 21.9% 35.7% 16.7% 57.1% 62.5% 57.1% 37.5% 28.6% 30.0% 42.9% World Bank Group’s 42.9% 56.3% 57.1% 16.7% 21.4% 12.5% 42.9% 25.0% 42.9% 35.0% 14.3% seminars/workshops/ conferences World Bank Group’s publications and 28.6% 25.0% 7.1% 16.7% 35.7% 37.5% 14.3% 25.0% 28.6% 30.0% 14.3% other written materials World Bank Group’s website 14.3% 40.6% 64.3% 83.3% 57.1% 37.5% 42.9% 37.5% 71.4% 55.0% 71.4% Social media (blogs, Facebook, 0.0% 6.3% 14.3% 0.0% 0.0% 0.0% 0.0% 12.5% 0.0% 0.0% 14.3% Twitter, YouTube, Flickr) Mobile phones 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Are you aware of the World Bank Group's Access to Information Policy under which the WBG will now disclose any information in its possession that is not a list of exceptions? Office of the PMU/ Bilateral/ Financial Independent President/ Employee of Consultant on Multilateral Sector/ Government Percentage of Respondents PM/Minister a Ministry WBG project Agency Private Sector Private Bank NGO/CBO Media Institution Academia Other Yes 28.6% 33.3% 35.7% 28.6% 14.3% 12.5% 57.1% 37.5% 14.3% 26.3% 28.6% No 71.4% 66.7% 64.3% 71.4% 85.7% 87.5% 42.9% 62.5% 85.7% 73.7% 71.4% Have you requested information from the World Bank Group on its activities in the past year? Office of the PMU/ Bilateral/ Financial Independent President/ Employee of Consultant on Multilateral Sector/ Government Percentage of Respondents PM/Minister a Ministry WBG project Agency Private Sector Private Bank NGO/CBO Media Institution Academia Other Yes 14.3% 12.1% - 14.3% 7.1% 16.7% - 12.5% 14.3% 10.0% 7.1% No 85.7% 87.9% 100.0% 85.7% 92.9% 83.3% 100.0% 87.5% 85.7% 90.0% 92.9% Were you able to obtain this information? Office of the PMU/ Bilateral/ Financial Independent President/ Employee of Consultant on Multilateral Sector/ Government Percentage of Respondents PM/Minister a Ministry WBG project Agency Private Sector Private Bank NGO/CBO Media Institution Academia Other Yes 100.0% 100.0% - 100.0% 100.0% 50.0% - 100.0% 100.0% 100.0% 100.0% No - - - - - 50.0% - - - - - 92 World Bank Group Country Opinion Survey 2015: Croatia G. Communication and Information Sharing (continued) Do you have access to the Internet? Office of the PMU/ Bilateral/ Financial Independent President/ Employee of Consultant on Multilateral Sector/ Government Percentage of Respondents PM/Minister a Ministry WBG project Agency Private Sector Private Bank NGO/CBO Media Institution Academia Other Yes 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 87.5% 100.0% 100.0% 100.0% No - - - - - - - 12.5% - - - Do you use/have used the World Bank Group website? Office of the PMU/ Bilateral/ Financial Independent President/ Employee of Consultant on Multilateral Sector/ Government Percentage of Respondents PM/Minister a Ministry WBG project Agency Private Sector Private Bank NGO/CBO Media Institution Academia Other Yes 85.7% 90.9% 92.9% 87.5% 71.4% 87.5% 100.0% 100.0% 100.0% 95.0% 78.6% No 14.3% 9.1% 7.1% 12.5% 28.6% 12.5% - - - 5.0% 21.4% Do you currently consult the World Bank Group social media sites? Office of the PMU/ Bilateral/ Financial Independent President/ Employee of Consultant on Multilateral Sector/ Government Percentage of Respondents PM/Minister a Ministry WBG project Agency Private Sector Private Bank NGO/CBO Media Institution Academia Other Yes 14.3% 12.1% - 12.5% 14.3% - - - - 15.0% 7.1% No 85.7% 87.9% 100.0% 87.5% 85.7% 100.0% 100.0% 100.0% 100.0% 85.0% 92.9% Which Internet connection do you use primarily when visiting a World Bank Group website? Office of the PMU/ Bilateral/ Financial Independent President/ Employee of Consultant on Multilateral Sector/ Government Percentage of Respondents PM/Minister a Ministry WBG project Agency Private Sector Private Bank NGO/CBO Media Institution Academia Other High speed/WiFi 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 92.9% Dial-up - - - - - - - - - - 7.1% Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Independent President/PM/ Employee of a PMU/Consultant Bilateral/ Financial Sector/ Government Minister Office Ministry on WBG project Multilateral Agency Private Sector Private Bank NGO/CBO Media Institution Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD I find the World Bank Group’s 5 6.80 2.49 28 6.61 2.13 11 7.00 2.28 6 6.33 2.34 10 7.70 1.25 6 7.50 2.35 7 6.86 1.77 7 6.29 1.98 5 8.00 2.55 18 7.28 1.78 11 7.09 2.66 websites easy to navigate. I find the information on the World Bank Group’s websites 6 7.67 1.51 27 7.78 1.31 10 7.30 1.83 6 7.17 1.94 9 8.33 1.12 7 7.57 1.62 7 7.43 1.81 7 6.86 1.07 6 8.33 1.63 18 7.89 1.32 11 7.00 2.41 useful. The WBG’s social media channels are valuable sources of 1 9.00 . 7 6.57 1.81 1 7.00 . 1 6.00 . 4 7.25 1.71 1 5.00 . 1 10.00 . 6 8.17 1.60 4 6.50 4.04 information about the institution When I need information from the World Bank Group I know how to 6 7.00 1.67 27 8.00 2.00 12 8.17 1.64 6 5.67 3.50 9 8.33 0.87 7 7.86 2.80 7 6.14 2.55 8 8.38 1.41 6 8.17 1.84 18 7.78 1.93 11 7.36 2.77 find it The World Bank Group is responsive to my information 4 7.75 1.89 21 8.19 1.99 12 8.67 1.56 5 7.00 1.87 5 8.60 1.34 4 8.75 1.50 4 7.00 2.31 4 8.25 1.50 3 9.33 0.58 9 8.22 1.56 8 7.50 3.16 requests and inquiries 93 World Bank Group Country Opinion Survey 2015: Croatia H. Background Information Which one of the following best describes your level of interaction with the World Bank Group in your country? (Select only ONE response)* Office of the PMU/ Bilateral/ Financial Independent President/ Employee of Consultant on Multilateral Sector/ Government Percentage of Respondents PM/Minister a Ministry WBG project Agency Private Sector Private Bank NGO/CBO Media Institution Academia Other I currently collaborate with the 44.4% 52.1% 37.5% 11.1% 40.0% 22.2% - - 30.0% 8.7% 14.3% World Bank Group I have previously collaborated with 22.2% 18.8% - 22.2% 13.3% 55.6% 37.5% 20.0% 40.0% 52.2% 21.4% the World Bank Group Both of the above (I currently collaborate and previously have 22.2% 22.9% 62.5% 44.4% 26.7% 11.1% 50.0% 30.0% 30.0% 13.0% 14.3% collaborated with the WBG) I have never collaborated with the 11.1% 6.3% - 22.2% 20.0% 11.1% 12.5% 50.0% - 26.1% 50.0% World Bank Group *Significantly different between stakeholder groups Which of the following agencies of the World Bank Group do you primarily engage with in Croatia? (Select only ONE response)* Office of the PMU/ Bilateral/ Financial Independent President/ Employee of Consultant on Multilateral Sector/ Government Percentage of Respondents PM/Minister a Ministry WBG project Agency Private Sector Private Bank NGO/CBO Media Institution Academia Other The World Bank (IBRD) 100.0% 95.7% 100.0% 88.9% 69.2% 62.5% 87.5% 62.5% 100.0% 89.5% 100.0% The International Finance - 2.2% - - 30.8% 37.5% - - - - - Corporation (IFC) The Multilateral Investment - - - - - - - - - - - Guarantee Agency (MIGA) Other - 2.2% - 11.1% - - 12.5% 37.5% - 10.5% - *Significantly different between stakeholder groups Do your projects involve both the World Bank and the IFC? Office of the PMU/ Bilateral/ Financial Independent President/ Employee of Consultant on Multilateral Sector/ Government Percentage of Respondents PM/Minister a Ministry WBG project Agency Private Sector Private Bank NGO/CBO Media Institution Academia Other Yes 44.4% 24.4% 6.3% 22.2% 43.8% 11.1% 25.0% 11.1% 20.0% 33.3% 8.3% No 55.6% 75.6% 93.8% 77.8% 56.3% 88.9% 75.0% 88.9% 80.0% 66.7% 91.7% 94 World Bank Group Country Opinion Survey 2015: Croatia H. Background Information (continued) If yes, what was your view of how the two institutions work together in Croatia? (Select only ONE response) Office of the PMU/ Bilateral/ Financial Independent President/ Employee of Consultant on Multilateral Sector/ Government Percentage of Respondents PM/Minister a Ministry WBG project Agency Private Sector Private Bank NGO/CBO Media Institution Academia Other The two institutions work well 25.0% 36.4% 100.0% 100.0% 71.4% 100.0% 50.0% - 50.0% 44.4% 100.0% together The way the two institutions work - 36.4% - - 28.6% - - - - 11.1% - together needs improvement The two institutions do not work well - - - - - - - - - - - together Don’t know 75.0% 27.3% - - - - 50.0% 100.0% 50.0% 44.4% - Which of the following describes most of your exposure to the World Bank Group in Croatia? (Choose no more than TWO) Office of the PMU/ Bilateral/ Financial Independent Percentage of Respondents President/ Employee of Consultant on Multilateral Sector/ Government (Responses combined) PM/Minister a Ministry WBG project Agency Private Sector Private Bank NGO/CBO Media Institution Academia Other Observer* 22.2% 2.1% 0.0% 44.4% 31.3% 11.1% 12.5% 27.3% 30.0% 17.4% 50.0% Use World Bank Group reports/data* 44.4% 14.9% 0.0% 55.6% 43.8% 22.2% 62.5% 72.7% 40.0% 56.5% 42.9% Engage in World Bank Group 11.1% 48.9% 43.8% 11.1% 37.5% 33.3% 75.0% 0.0% 30.0% 30.4% 42.9% related/sponsored events/activities* Collaborate as part of my 44.4% 55.3% 68.8% 11.1% 12.5% 44.4% 25.0% 0.0% 40.0% 26.1% 14.3% professional duties* Use World Bank Group website for 11.1% 12.8% 18.8% 55.6% 25.0% 22.2% 25.0% 54.5% 40.0% 30.4% 14.3% information, data, research, etc. *Significantly different between stakeholder groups What’s your gender? Office of the PMU/ Bilateral/ Financial Independent President/ Employee of Consultant on Multilateral Sector/ Government Percentage of Respondents PM/Minister a Ministry WBG project Agency Private Sector Private Bank NGO/CBO Media Institution Academia Other Female 55.6% 64.6% 50.0% 44.4% 31.3% 44.4% 87.5% 60.0% 40.0% 47.8% 35.7% Male 44.4% 35.4% 50.0% 55.6% 68.8% 55.6% 12.5% 40.0% 60.0% 52.2% 64.3% 95 World Bank Group Country Opinion Survey 2015: Croatia Appendix C: Responses to All Questions by Level of Collaboration with the WBG20 Collaborating with the WBG N=98  Not collaborating with the WBG N=73 A. General Issues facing Croatia In general, would you say that Croatia is headed in...? Collaborating Not collaborating Percentage of Respondents with the WBG with the WBG The right direction 33.7% 20.5% The wrong direction 36.8% 46.6% Not sure 29.5% 32.9% Listed below are a number of development priorities in Croatia. Please identify which of the following you consider the most important development priorities in Croatia? (Choose no more than THREE) Percentage of Respondents Collaborating Not collaborating (Responses combined) with the WBG with the WBG Global/regional integration 5.1% 5.5% Gender equity 0.0% 1.4% Private sector development 33.7% 34.2% Energy 8.2% 4.1% Food security 5.1% 0.0% Public sector governance/reform 56.1% 63.0% Foreign direct investment 12.2% 11.0% Water and sanitation 1.0% 0.0% Anti-corruption 17.3% 17.8% Urban development 1.0% 2.7% Environmental sustainability 2.0% 1.4% European Union (EU) income convergence 6.1% 6.8% Job creation/employment 37.8% 34.2% Rural development 2.0% 0.0% Financial markets 1.0% 0.0% Equality of opportunity (i.e., equity) 2.0% 8.2% Health 1.0% 0.0% Transport (e.g., roads, bridges, transportation) 3.1% 0.0% Climate change (e.g., mitigation, adaptation) 0.0% 0.0% Agricultural development 6.1% 8.2% Education 28.6% 30.1% Poverty reduction 2.0% 5.5% Social protection (e.g., pensions, targeted social assistance) 3.1% 1.4% Trade and exports 3.1% 6.8% Crime and violence 0.0% 0.0% Economic growth 36.7% 31.5% Natural resource management (e.g., oil, gas, mining) 3.1% 2.7% Disaster management 0.0% 0.0% Regional disparities 2.0% 0.0% Law and justice (e.g., judicial system) 9.2% 16.4% Regulatory framework 4.1% 1.4% Communicable/non-communicable diseases 0.0% 0.0% Information and communications technology 3.1% 1.4% 20 Only 171 respondents provided the information about their levels of collaboration with the World Bank Group (question H3 in the questionnaire). Thus only these respondents were included in the analysis presented in this appendix. Response options “I currently collaborate with the WBG� and “both of the above� were combined as “Collaborating with the WBG� for the comparisons in this appendix. “I have previously collaborated with the WBG,� and “I have never collaborated with the WBG� were combined as “Not collaborating with the WBG�. 96 World Bank Group Country Opinion Survey 2015: Croatia A. General Issues Facing Croatia (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Croatia? (Choose no more than THREE) Percentage of Respondents Collaborating Not collaborating (Responses combined) with the WBG with the WBG Social protection (e.g., pensions, targeted social assistance) 8.2% 16.4% Rural development* 22.7% 9.6% Regional disparities 8.2% 6.8% Urban development 0.0% 0.0% Regulatory framework 8.2% 4.1% Gender equity 1.0% 0.0% Water and sanitation 0.0% 0.0% Equality of opportunity (i.e., equity)* 3.1% 16.4% Economic growth 54.6% 57.5% Climate change (e.g., mitigation, adaptation) 0.0% 0.0% Global/regional integration 4.1% 4.1% Law and justice (e.g., judicial system) 7.2% 12.3% Transport (e.g., roads, bridges, transportation) 0.0% 0.0% Crime and violence 0.0% 0.0% Communicable/non-communicable diseases 0.0% 0.0% Information and communications technology 2.1% 2.7% Public sector governance/reform 33.0% 23.3% Natural resource management (e.g., oil, gas, mining) 2.1% 6.8% European Union (EU) income convergence 6.2% 11.0% Environmental sustainability 1.0% 1.4% Disaster management 0.0% 0.0% Health 2.1% 1.4% Anti-corruption 16.5% 12.3% Private sector development 25.8% 28.8% Foreign direct investment* 9.3% 1.4% Education 23.7% 30.1% Energy 3.1% 0.0% Agricultural development 11.3% 5.5% Job creation/employment 40.2% 42.5% Financial markets 0.0% 0.0% Trade and exports 3.1% 5.5% Food security 0.0% 0.0% *Significantly different between those who collaborate with the WBG and those who do not. 97 World Bank Group Country Opinion Survey 2015: Croatia A. General Issues Facing Croatia (continued) When thinking about the idea of “shared prosperity� in your country, which of the following TWO best illustrate how this would be achieved in Croatia? (Choose no more than TWO)* Percentage of Respondents Collaborating Not collaborating (Responses combined) with the WBG with the WBG Greater access to health and nutrition for citizens 2.1% 1.4% Better entrepreneurial opportunities (i.e., to start small and medium 39.6% 41.1% sized businesses) A growing middle class 16.7% 9.6% Better employment opportunities for young people 21.9% 27.4% Better employment opportunities for women 2.1% 1.4% Greater access to micro-finance for the poor 5.2% 1.4% Greater voice and participation for citizens to help ensure greater 5.2% 2.7% accountability Better opportunity for the poor who live in rural areas 8.3% 4.1% Better opportunity for the poor who live in urban areas 2.1% 0.0% Consistent economic growth 47.9% 43.8% More reliable social safety net* 1.0% 8.2% Greater equity of fiscal policy 8.3% 11.0% Education and training that better ensure job opportunity 33.3% 43.8% Better quality public services 5.2% 4.1% Other 0.0% 0.0% *Significantly different between those who collaborate with the WBG and those who do not. B. Overall Attitudes toward the World Bank Group Collaborating Not Collaborating with the WBG with the WBG N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in Croatia?* 93 7.13 1.78 70 5.29 2.21 (1-Not familiar at all, 10-Extremely familiar) *Significantly different between those who collaborate with the WBG and those who do not. Collaborating Not Collaborating with the WBG with the WBG N Mean SD N Mean SD Overall, please rate your impression of the World Bank Group’s 89 7.21 1.74 55 5.95 1.98 effectiveness in Croatia.* (1-Not effective at all, 10-Very effective) *Significantly different between those who collaborate with the WBG and those who do not. Collaborating Not Collaborating with the WBG with the WBG N Mean SD N Mean SD To what extent do you believe the WBG's staff is well prepared to help 89 7.84 1.69 49 6.78 2.21 Croatia solve its most complicated development challenges?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between those who collaborate with the WBG and those who do not. 98 World Bank Group Country Opinion Survey 2015: Croatia B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Croatia, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Croatia? (Choose no more than THREE) Percentage of Respondents Collaborating Not collaborating (Responses combined) with the WBG with the WBG Health 2.2% 0.0% Rural development 15.1% 12.7% Foreign direct investment 8.6% 8.5% Education 23.7% 32.4% Energy 7.5% 4.2% Job creation/employment 20.4% 32.4% Financial markets 5.4% 4.2% Disaster management 0.0% 0.0% Crime and violence 0.0% 0.0% European Union (EU) income convergence* 1.1% 7.0% Transport (e.g., roads, bridges, transportation)* 5.4% 0.0% Agricultural development 12.9% 4.2% Global/regional integration 3.2% 2.8% Gender equity 1.1% 1.4% Public sector governance/reform 45.2% 46.5% Urban development 3.2% 1.4% Environmental sustainability 5.4% 1.4% Economic growth 41.9% 35.2% Law and justice (e.g., judicial system) 15.1% 23.9% Regulatory framework* 14.0% 4.2% Communicable/non-communicable diseases 0.0% 0.0% Natural resource management (e.g., oil, gas, mining) 3.2% 2.8% Anti-corruption 8.6% 14.1% Information and communications technology 1.1% 0.0% Equality of opportunity (i.e., equity) 7.5% 2.8% Private sector development 20.4% 26.8% Regional disparities 7.5% 4.2% Water and sanitation 2.2% 1.4% Food security 0.0% 0.0% Climate change (e.g., mitigation, adaptation) 0.0% 1.4% Poverty reduction 3.2% 8.5% Trade and exports 5.4% 4.2% Social protection (e.g., pensions, targeted social assistance) 2.2% 1.4% *Significantly different between those who collaborate with the WBG and those who do not. 99 World Bank Group Country Opinion Survey 2015: Croatia B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Group’s role, which activity do you believe is of GREATEST VALUE in Croatia? GREATEST VALUE Collaborating Not collaborating Percentage of Respondents with the WBG with the WBG Convening/facilitating 9.9% 10.0% Data 1.1% 4.3% Policy advice, studies, analyses 28.6% 40.0% Financial resources 17.6% 10.0% Capacity development 15.4% 15.7% Technical assistance 2.2% 2.9% Mobilizing third party financial resources 5.5% 8.6% Coordination with the European Commission and international partners 11.0% 2.9% Linkage to non-Bank expertise (i.e., knowledge sharing) 7.7% 4.3% Other 1.1% 1.4% *Significantly different between those who collaborate with the WBG and those who do not. ND When thinking about the World Bank Group’s role, which activity do you believe is of 2 GREATEST VALUE in Croatia? ND 2 GREATEST VALUE Collaborating Not collaborating Percentage of Respondents with the WBG with the WBG Convening/facilitating 11.0% 7.1% Data 0.0% 2.9% Policy advice, studies, analyses 19.8% 14.3% Financial resources 14.3% 20.0% Capacity development 14.3% 14.3% Technical assistance 7.7% 11.4% Mobilizing third party financial resources* 16.5% 5.7% Coordination with the European Commission and international partners 6.6% 10.0% Linkage to non-Bank expertise (i.e., knowledge sharing) 8.8% 14.3% Other 1.1% 0.0% *Significantly different between those who collaborate with the WBG and those who do not. How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Croatia? (1-Not effective at all, 10-Very effective) Collaborating Not Collaborating with the WBG with the WBG N Mean SD N Mean SD Project implementation (or other organizational strengthening) 79 7.42 1.74 37 6.84 1.91 Citizen engagement (incorporating citizens' voices into development)* 49 6.12 2.12 29 4.72 2.07 Policy design (for clarity and better incentives to achieve development 71 7.14 1.86 40 6.10 2.00 goals)* *Significantly different between those who collaborate with the WBG and those who do not. When thinking about how to improve capacity building in Croatia to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (1-Not important all, 10-Very important) Collaborating Not Collaborating with the WBG with the WBG N Mean SD N Mean SD Project implementation (or other organizational strengthening)* 78 8.63 1.47 49 7.80 2.01 Citizen engagement (incorporating citizens' voices into development)* 65 7.83 1.72 45 6.44 2.61 Policy design (for clarity and better incentives to achieve development 77 8.62 1.51 49 7.88 2.13 goals)* *Significantly different between those who collaborate with the WBG and those who do not. 100 World Bank Group Country Opinion Survey 2015: Croatia B. Overall Attitudes toward the World Bank Group (continued) Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Croatia? (Choose no more than TWO) Percentage of Respondents Collaborating Not collaborating (Responses combined) with the WBG with the WBG Arrogant in its approach 1.1% 2.9% Not client-focused 3.3% 0.0% The credibility of its knowledge/data 1.1% 0.0% Staff too inaccessible* 11.1% 1.4% Not exploring alternative policy options 6.7% 4.3% Not collaborating enough with stakeholders outside the Government 14.4% 15.7% Its advice and strategies do not lend themselves to practical problem 12.2% 7.1% solving Not enough public disclosure of its work 7.8% 11.4% World Bank Group’s processes too complex 12.2% 17.1% Not willing to honestly criticize policies and reform efforts in the country 21.1% 14.3% Too influenced by developed countries 13.3% 14.3% Imposing technocratic solutions without regard to political realities 6.7% 7.1% World Bank Group’s processes too slow (e.g., too bureaucratic in its 18.9% 7.1% operational policies and procedures)* Not aligned with the European Commission’s and International Financial 7.8% 2.9% Institutions’ work Not aligned with country priorities 4.4% 8.6% Not adequately sensitive to political/social realities in Croatia 8.9% 10.0% Other 2.2% 4.3% Don’t know* 10.0% 30.0% *Significantly different between those who collaborate with the WBG and those who do not. Which World Bank Group’s instruments do you believe are the MOST EFFECTIVE in reducing poverty and promoting “shared prosperity� in Croatia? (Choose no more than TWO) Percentage of Respondents Collaborating Not collaborating (Responses combined) with the WBG with the WBG Trust Fund management 10.1% 4.3% Knowledge products/services (analytical work, studies, surveys, etc.) 20.2% 30.0% Investment lending (financing specific projects)* 50.6% 28.6% Technical assistance (advice, best practice, international experience, etc.) 36.0% 32.9% Capacity development 19.1% 28.6% Policy based lending / budget support to the Government 15.7% 15.7% Multi-sectoral approaches 19.1% 8.6% Other 1.1% 0.0% Don’t know* 7.9% 20.0% *Significantly different between those who collaborate with the WBG and those who do not. To what extent do you believe that the World Bank Group’s work and support help the poorest in Croatia? (Select only ONE response)* Collaborating Not collaborating Percentage of Respondents with the WBG with the WBG To a fully sufficient degree 4.4% To a somewhat sufficient degree 18.7% 11.4% To a somewhat insufficient degree 33.0% 22.9% To a very insufficient degree 7.7% 12.9% Don't know 36.3% 52.9% *Significantly different between those who collaborate with the WBG and those who do not. 101 World Bank Group Country Opinion Survey 2015: Croatia B. Overall Attitudes toward the World Bank Group (continued) In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) Percentage of Respondents Collaborating Not collaborating (Responses combined) with the WBG with the WBG Academia/think tanks/research institutes 38.9% 40.0% European Commission* 20.0% 2.9% International partner community 3.3% 2.9% Media 5.6% 5.7% Local Government 12.2% 21.4% Private sector 40.0% 37.1% Parliament 3.3% 4.3% NGOs/Community Based Organizations (CBOs)* 5.6% 17.1% International Financial Institutions 4.4% 2.9% Youth/university groups 22.2% 20.0% Beneficiaries 22.2% 21.4% Foundations 1.1% 1.4% Other 1.1% 4.3% Don’t know 5.6% 5.7% *Significantly different between those who collaborate with the WBG and those who do not. To what extent do you agree with the following statements about the World Bank Group’s work in Croatia? Collaborating Not Collaborating with the WBG with the WBG N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 85 6.52 2.14 54 5.48 2.09 development in Croatia* The World Bank Group’s work is aligned with what I consider the 84 6.73 1.88 53 5.77 2.08 development priorities for Croatia* The World Bank Group supports programs and strategies that are realistic 83 7.02 1.84 50 5.86 2.24 for Croatia* The World Bank Group treats clients and stakeholders in Croatia with 86 8.30 1.69 51 6.96 2.23 respect* (1-Strongly disagree, 10-Strongly agree) *Significantly different between those who collaborate with the WBG and those who do not. 102 World Bank Group Country Opinion Survey 2015: Croatia B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Croatia, in terms of each of the following? Collaborating Not Collaborating with the WBG with the WBG N Mean SD N Mean SD Responsiveness* 77 7.18 2.02 43 5.98 2.01 Flexibility (in terms of the institution’s products and services)* 75 7.07 1.96 44 5.34 2.02 Flexibility (in terms of changing country circumstances)* 74 6.89 1.98 44 5.55 2.15 Being inclusive* 75 7.16 1.81 44 5.89 1.94 Openness (sharing data and other information)* 80 7.73 2.00 50 6.62 2.02 Staff accessibility* 83 8.00 1.89 43 6.95 2.05 Straightforwardness and honesty* 79 7.84 1.92 47 6.53 2.27 Ease of access to the people at the World Bank Group who are making 77 8.17 1.77 38 6.32 2.32 decisions important to my work* Collaboration with civil society* 50 7.26 1.60 37 5.97 1.59 Collaboration with the Government* 66 7.88 1.71 38 6.82 1.81 Collaboration with the European Commission and international partners 49 7.61 1.73 28 6.79 2.01 Collaboration with the private sector* 54 6.46 2.21 33 5.36 1.90 The speed in which it gets things accomplished on the ground* 69 6.75 2.02 35 5.11 2.07 Being a long-term partner* 79 7.95 1.87 47 6.81 2.01 (1-To no degree at all, 10-To a very significant degree) *Significantly different between those who collaborate with the WBG and those who do not. To be more effective development partner in Croatia, do you believe that the World Bank Group should have? (Select only ONE response) Collaborating Not collaborating Percentage of Respondents with the WBG with the WBG More local presence 60.0% 64.2% The current level of local presence is adequate 28.9% 16.4% Less local presence - - Don't know 11.1% 19.4% When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) Percentage of Respondents Collaborating Not collaborating (Responses combined) with the WBG with the WBG The World Bank Group does not do adequate follow through/follow-up 6.7% 6.2% Poor coordination with the European Commission and international 6.7% 1.5% partners The World Bank Group is not sensitive enough to political/social realities 12.4% 24.6% on the ground* Lack of/inadequate levels of capacity in Government 50.6% 53.8% There is not an adequate level of citizen/civil society participation 12.4% 15.4% The World Bank Group works too slowly 3.4% 4.6% The Government works inefficiently 24.7% 15.4% Political pressures and obstacles 30.3% 18.5% Reforms are not well thought out in light of country challenges 31.5% 35.4% Other 2.2% 4.6% *Significantly different between those who collaborate with the WBG and those who do not. 103 World Bank Group Country Opinion Survey 2015: Croatia C. World Bank Group’s Sectoral Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Croatia? (1-Not important at all, 10-Very important) Collaborating Not Collaborating with the WBG with the WBG N Mean SD N Mean SD Anti-corruption 77 7.53 2.35 63 7.46 2.28 Information and communications technology* 82 7.76 2.03 61 6.90 2.29 Transport (e.g., roads, bridges, transportation)* 83 7.14 2.51 62 6.23 2.41 Crime and violence 76 5.58 2.87 62 5.23 2.49 Law and justice (e.g., judicial system) 80 7.69 2.33 63 7.65 2.07 Urban development 78 7.35 1.99 62 7.06 2.11 Environmental sustainability 80 7.90 2.02 61 7.57 1.99 Regulatory framework 80 7.39 2.37 62 7.45 2.30 Communicable/non-communicable diseases 72 5.18 2.99 55 5.45 2.49 Poverty reduction 82 8.07 1.97 62 8.03 2.06 Gender equity 75 6.19 2.58 60 5.78 2.52 Private sector development 81 8.64 1.44 61 8.38 1.78 Foreign direct investment 79 8.48 1.66 60 8.00 2.18 Water and sanitation 78 7.04 2.52 59 6.41 2.46 Trade and exports* 79 7.96 1.64 62 7.13 2.41 Economic growth 80 8.89 1.38 61 8.48 2.10 Energy 78 8.27 1.76 63 7.84 2.06 Disaster management 76 6.53 2.61 56 6.09 2.23 Public sector governance/reform 82 8.76 1.59 59 8.54 1.98 Job creation/employment 81 8.35 2.00 58 8.02 2.37 Financial markets 79 7.54 2.17 60 7.13 2.33 Equality of opportunity (i.e., equity) 78 7.15 2.52 59 7.31 1.90 Health 77 6.53 2.69 58 6.62 2.41 Rural development 81 7.86 1.99 60 7.78 2.15 Global/regional integration 80 7.79 1.92 60 7.13 2.31 Food security 79 6.80 2.52 55 6.51 2.40 Education 79 8.25 1.86 56 7.93 2.19 Social protection (e.g., pensions, targeted social assistance) 77 7.21 2.15 60 6.88 2.51 Climate change (e.g., mitigation, adaptation) 77 7.32 2.34 58 6.90 2.12 Agricultural development 79 8.00 2.14 60 7.88 2.12 Natural resource management (e.g., oil, gas, mining) 79 7.16 2.46 61 7.15 2.47 Regional disparities 79 7.65 1.92 58 7.38 2.18 European Union (EU) income convergence* 79 8.46 1.63 60 7.67 2.16 *Significantly different between those who collaborate with the WBG and those who do not. 104 World Bank Group Country Opinion Survey 2015: Croatia C. World Bank Group’s Sectoral Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Croatia? (1-Not effective at all, 10-Very effective) Collaborating Not Collaborating with the WBG with the WBG N Mean SD N Mean SD Anti-corruption 29 5.03 2.63 19 4.58 1.74 Information and communications technology 37 6.24 2.06 19 5.32 1.92 Transport (e.g., roads, bridges, transportation)* 48 7.00 1.89 25 5.36 1.73 Law and justice (e.g., judicial system)* 37 5.76 2.30 22 4.55 2.02 Urban development* 30 6.33 2.06 21 4.95 2.20 Environmental sustainability* 39 7.13 2.08 24 5.29 2.27 Regulatory framework 38 6.34 2.13 21 5.38 1.75 Communicable/non-communicable diseases 17 5.06 2.61 12 5.00 1.86 Poverty reduction* 33 5.79 2.30 23 4.30 2.14 Gender equity 24 5.54 2.11 16 5.06 2.02 Private sector development* 35 6.29 1.92 19 4.63 2.36 Foreign direct investment* 34 6.56 2.09 22 4.50 2.43 Water and sanitation* 35 7.09 2.04 21 5.48 2.46 Trade and exports* 33 6.33 2.09 20 4.85 1.93 Economic growth* 40 6.22 2.06 28 4.39 2.06 Energy* 31 6.23 2.14 21 4.90 1.67 Disaster management 20 5.25 2.40 14 4.64 1.74 Public sector governance/reform* 51 6.20 2.32 31 4.55 2.06 Job creation/employment* 36 5.61 2.33 24 3.38 1.97 Financial markets 43 6.21 2.11 23 5.65 2.25 Equality of opportunity (i.e., equity) 27 5.56 2.56 21 4.52 1.89 Health 32 5.97 2.43 19 4.79 2.18 Rural development* 32 6.06 2.11 21 4.67 1.80 Global/regional integration 32 6.50 2.21 18 5.89 2.08 Food security 26 5.23 2.25 15 4.53 1.77 Education 33 5.79 2.45 26 5.23 2.30 Social protection (e.g., pensions, targeted social assistance) 37 5.97 2.46 21 5.19 2.48 Climate change (e.g., mitigation, adaptation) 31 5.97 2.54 19 4.68 1.95 Agricultural development 33 5.88 2.37 22 4.77 1.95 Regional disparities 32 5.81 2.32 19 5.00 1.63 European Union (EU) income convergence* 34 5.68 2.25 20 3.95 1.76 *Significantly different between those who collaborate with the WBG and those who do not. Where are the World Bank Group’s decisions made primarily that support the program in Croatia? (Select only 1 response) Collaborating Not collaborating Percentage of Respondents with the WBG with the WBG At the Headquarters (in Washington D.C.) 39.5% 25.8% In the Central Europe and the Baltics Office in Brussels, Belgium Office 18.5% 17.7% In the Istanbul Operational Center for IFC - 3.2% In the country 12.3% 6.5% Don't know 29.6% 46.8% 105 World Bank Group Country Opinion Survey 2015: Croatia C. World Bank Group’s Effectiveness and Results (continued) Collaborating Not Collaborating with the WBG with the WBG N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve 75 6.45 1.95 44 5.11 2.12 development results in Croatia?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between those who collaborate with the WBG and those who do not. To what extent do you agree with the following statements about the World Bank Group in Croatia? Collaborating Not Collaborating with the WBG with the WBG N Mean SD N Mean SD The World Bank’s financial instruments meet the needs of Croatia* 75 6.64 2.12 41 5.46 2.04 The World Bank Group meets Croatia’s needs for knowledge services* 73 6.41 2.20 42 5.12 2.17 (1-Strongly disagree, 10-Strongly agree) *Significantly different between those who collaborate with the WBG and those who do not. Collaborating Not Collaborating with the WBG with the WBG N Mean SD N Mean SD To what extent do you believe the World Bank Group measures and corrects 62 6.76 2.20 30 5.40 2.34 its work in real time in Croatia?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between those who collaborate with the WBG and those who do not. D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? (Select only ONE response)* Collaborating Not collaborating Percentage of Respondents with the WBG with the WBG Weekly 21.0% - Monthly 30.9% 13.1% A few times a year 34.6% 50.8% Rarely 13.6% 27.9% Never - 8.2% *Significantly different between those who collaborate with the WBG and those who do not. 106 World Bank Group Country Opinion Survey 2015: Croatia D. The World Bank Group’s Knowledge Work and Activities (continued) In Croatia, to what extent do you believe that the World Bank Group’s knowledge work and activities: Collaborating Not Collaborating with the WBG with the WBG N Mean SD N Mean SD Are timely* 70 7.11 1.69 37 6.22 1.95 Include appropriate level of stakeholder involvement during preparation* 69 7.12 1.77 35 6.14 1.75 Lead to practical solutions* 72 7.01 1.89 38 6.18 2.07 Are accessible (well written and easy to understand) 71 7.66 1.71 42 7.21 1.55 Are source of relevant information on global good practices 70 7.76 1.54 43 7.30 1.71 Are adequately disseminated* 69 7.39 1.85 41 6.56 1.78 Are translated enough into local language 67 7.24 2.12 38 7.18 2.23 Are adaptable to Croatia’s specific development challenges and country 69 7.30 1.91 40 6.40 2.27 circumstances* (1-To no degree at all, 10-To a very significant degree) *Significantly different between those who collaborate with the WBG and those who do not. Collaborating Not Collaborating with the WBG with the WBG N Mean SD N Mean SD Overall, how significant a contribution do you believe the WBG's knowledge 70 6.79 1.92 44 5.41 2.02 work and activities make to development results in your country?* Overall, how would you rate the technical quality of the World Bank Group's 69 7.59 1.51 41 6.76 1.80 knowledge work and activities?* (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between those who collaborate with the WBG and those who do not. E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Collaborating Not Collaborating with the WBG with the WBG N Mean SD N Mean SD The World Bank Group disburses funds promptly* 59 8.58 1.59 20 7.55 2.35 The World Bank Group effectively monitors and evaluates the projects and 65 8.38 1.35 28 7.39 1.95 programs it supports* The World Bank Group’s approvals and reviews are done in a timely fashion 62 7.71 1.78 23 7.26 1.89 The World Bank Group’s “Safeguard Policy� requirements are reasonable 54 7.67 1.88 21 7.33 1.85 The World Bank Group’s conditions on its lending are reasonable* 62 7.94 1.82 26 7.08 1.85 The World Bank Group takes decisions quickly in Croatia 60 7.60 1.76 25 6.96 2.13 Working with the WBG increases Croatia’s institutional capacity 69 7.86 1.91 35 7.20 2.22 Where country systems (e.g., procurement, financial management, etc.) are 57 7.81 1.81 21 7.48 1.86 adequate, the World Bank Group makes appropriate use of them The World Bank Group provides effective implementation support 62 8.19 1.70 29 7.62 1.95 *Significantly different between those who collaborate with the WBG and those who do not. 107 World Bank Group Country Opinion Survey 2015: Croatia E. Working with the World Bank Group (continued) Collaborating Not Collaborating with the WBG with the WBG N Mean SD N Mean SD To what extent do you believe that the World Bank Group’s work helps to 45 6.42 2.35 28 5.96 1.82 find solutions that promote private public partnerships in Croatia? (1-To no degree at all, 10-To a very significant degree) Which of the following best describes the way the World Bank Group operates in Croatia? (Select only ONE response)* Collaborating Not collaborating Percentage of Respondents with the WBG with the WBG The World Bank Group takes too much risk in Croatia - - The World Bank Group does not take enough risk in Croatia 36.7% 27.1% The World Bank Group’s approach to risk is appropriate 35.4% 16.9% Don't know 27.8% 55.9% *Significantly different between those who collaborate with the WBG and those who do not. Which of the following best describes the World Bank Group’s support in Croatia? (Select only ONE response)* Collaborating Not collaborating Percentage of Respondents with the WBG with the WBG The World Bank Group is sufficiently selective and focuses on the most 39.2% 23.7% important development challenges in Croatia The World Bank Group is not sufficiently selective in Croatia, and it is 24.1% 18.6% involved in too many areas of development Don't know 36.7% 57.6% *Significantly different between those who collaborate with the WBG and those who do not. F. The Future Role of the World Bank Group in Croatia Which of the following SHOULD the World Bank Group do to make itself of greater value in Croatia? (Choose no more than TWO) Percentage of Respondents Collaborating Not collaborating (Responses combined) with the WBG with the WBG Provide more adequate data/knowledge/statistics/figures on Croatia’s 13.9% 15.8% economy Ensure greater selectivity in its work 8.9% 1.8% Offer more innovative financial products 13.9% 7.0% Increase availability of reimbursable advisory services (RAS) 2.5% 1.8% Assist in increasing European Union (EU) funds absorption 53.2% 59.6% Improve the competitiveness of its financing compared to markets 6.3% 1.8% Reach out more to groups outside of Government 15.2% 12.3% Work faster 6.3% 5.3% Improve the quality of its experts as related to Croatia’s specific 5.1% 15.8% challenges* Offer more innovative knowledge services 13.9% 12.3% Collaborate more effectively with Government clients 12.7% 8.8% Increase the level of capacity development in the country 22.8% 33.3% Reduce the complexity of obtaining World Bank Group financing 12.7% 15.8% Other 1.3% 0.0% *Significantly different between those who collaborate with the WBG and those who do not. 108 World Bank Group Country Opinion Survey 2015: Croatia F. The Future Role of the World Bank Group in Croatia (continued) When considering the combination of services that the World Bank Group offers in Croatia, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Croatia? (Select only ONE response) Collaborating Not collaborating Percentage of Respondents with the WBG with the WBG Financial services* 24.1% 8.6% Knowledge products 34.2% 48.3% Convening services 11.4% 10.3% None of the above - 3.4% The combination is appropriate for Croatia 24.1% 17.2% Don't know 6.3% 12.1% *Significantly different between those who collaborate with the WBG and those who do not. G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Croatia? (Choose no more than TWO) Percentage of Respondents Collaborating Not collaborating (Responses combined) with the WBG with the WBG Periodicals 22.5% 27.6% International newspapers 10.0% 1.7% Local radio 2.5% 0.0% International radio 0.0% 0.0% Local television 35.0% 34.5% International television 1.3% 3.4% Local newspapers 12.5% 17.2% Internet 83.8% 86.2% Social media (blogs, Facebook, Twitter, YouTube, Flickr) 10.0% 10.3% Other 7.5% 6.9% How would you prefer to obtain information from the World Bank Group? (Choose no more than TWO) Percentage of Respondents Collaborating Not collaborating (Responses combined) with the WBG with the WBG Direct contact with World Bank Group 21.3% 28.1% e-Newsletters 33.8% 40.4% World Bank Group’s seminars/workshops/ conferences 43.8% 28.1% World Bank Group’s publications and other written materials 25.0% 22.8% World Bank Group’s website 52.5% 50.9% Social media (blogs, Facebook, Twitter, YouTube, Flickr) 5.0% 5.3% Mobile phones 0.0% 0.0% Other 0.0% 0.0% Are you aware of the World Bank Group's Access to Information Policy under which the WBG will now disclose any information in its possession that is not a list of exceptions? Collaborating Not collaborating Percentage of Respondents with the WBG with the WBG Yes 32.1% 24.6% No 67.9% 75.4% 109 World Bank Group Country Opinion Survey 2015: Croatia G. Communication and Information Sharing (continued) Have you requested information from the World Bank Group on its activities in the past year?* Collaborating Not collaborating Percentage of Respondents with the WBG with the WBG Yes 15.0% 1.8% No 85.0% 98.2% *Significantly different between those who collaborate with the WBG and those who do not. Were you able to obtain this information?* Collaborating Not collaborating Percentage of Respondents with the WBG with the WBG Yes 100.0% 66.7% No - 33.3% *Significantly different between those who collaborate with the WBG and those who do not. Do you have access to the Internet? Collaborating Not collaborating Percentage of Respondents with the WBG with the WBG Yes 100.0% 98.3% No - 1.7% Do you use/have used the World Bank Group website? Collaborating Not collaborating Percentage of Respondents with the WBG with the WBG Yes 91.4% 86.4% No 8.6% 13.6% Do you currently consult the World Bank Group social media sites? Collaborating Not collaborating Percentage of Respondents with the WBG with the WBG Yes 9.9% 6.8% No 90.1% 93.2% Which Internet connection do you use primarily when visiting a World Bank Group website? Collaborating Not collaborating Percentage of Respondents with the WBG with the WBG High speed/WiFi 100.0% 98.2% Dial-up - 1.8% Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Collaborating Not Collaborating with the WBG with the WBG N Mean SD N Mean SD I find the World Bank Group’s websites easy to navigate. 66 6.92 2.32 48 7.08 1.70 I find the information on the World Bank Group’s websites useful. 66 7.71 1.68 48 7.50 1.41 The World Bank Group’s social media channels are valuable sources of 16 7.06 2.38 10 7.40 1.90 information about the institution When I need information from the World Bank Group I know how to find it 70 7.97 2.00 47 7.28 2.29 The WBG is responsive to my information requests and inquiries 58 8.28 1.94 21 7.76 1.81 *Significantly different between those who collaborate with the WBG and those who do not. 110 World Bank Group Country Opinion Survey 2015: Croatia H Background Information Which of the following agencies of the World Bank Group do you primarily engage with in Croatia? (Select only 1 response)* Collaborating Not collaborating Percentage of Respondents with the WBG with the WBG The World Bank (IBRD) 96.9% 76.4% The International Finance Corporation (IFC) 3.1% 9.1% The Multilateral Investment Guarantee Agency (MIGA) - - Other - 14.5% *Significantly different between those who collaborate with the WBG and those who do not. Do your projects involve both the World Bank and the IFC? Collaborating Not collaborating Percentage of Respondents with the WBG with the WBG Yes 28.9% 16.7% No 71.1% 83.3% If yes, what was your view of how the two institutions work together in Croatia? (Select only 1 response) Collaborating Not collaborating Percentage of Respondents with the WBG with the WBG The two institutions work well together 60.7% 28.6% The way the two institutions work together needs improvement 21.4% 7.1% The two institutions do not work well together - - Don't know 17.9% 64.3% Which of the following describes most of your exposure to the World Bank Group in Croatia? (Choose no more than TWO) Percentage of Respondents Collaborating Not collaborating (Responses combined) with the WBG with the WBG Observer* 5.1% 34.7% Use World Bank Group reports/data* 26.5% 47.2% Engage in World Bank Group related/sponsored events/activities* 44.9% 26.4% Collaborate as part of my professional duties* 53.1% 13.9% Use World Bank Group website for information, data, research, etc. 19.4% 31.9% *Significantly different between those who collaborate with the WBG and those who do not. What’s your gender? Collaborating Not collaborating Percentage of Respondents with the WBG with the WBG Female 54.1% 51.4% Male 45.9% 48.6% 111 World Bank Group Country Opinion Survey 2015: Croatia Appendix D: Responses to All Questions by Year Comparing responses across Country Surveys reflect changes in attitudes over time, but also changes in respondent samples and changes to the survey instrument itself. To reduce the influence of the latter factor, only those questions with similar response scales/options were analyzed. Although the FY12 and FY15 samples were fairly similar, the samples from both years were weighted to have equivalent stakeholder groups. Note, there were not enough respondents from local government to be included in this analysis. Original Distribution Percentage of Respondents FY12 FY15 Office of the President/Minister 5.2% 5.4% Government institutions (includes Office of Parliamentarian, employees of ministries, independent government institutions, 47.7% 45.8% PMU/Consultants on WBG supported projects, and the judiciary branch) Bilateral/multilateral agencies (includes international partners) 7.0% 5.4% Private sector (includes financial sector/private banks) 7.6% 14.9% Academia 15.1% 13.7% Media 6.4% 6.5% Civil society (includes NGOs/CBOs, trade unions, and youth 11.0% 8.3% groups) Total Number of Respondents (Un-Weighted) 172 168 (Note, respondents who indicated “Other� were excluded.) The weighted stakeholder breakdown is presented below: Weighted Distribution Percentage of Respondents FY12 FY15 Office of the President/Minister 5.2% 5.2% Government Institutions 44.6% 44.8% Bilateral/Multilateral Agency 5.4% 5.4% Private Sector 15.1% 15.1% Academia 14.1% 13.9% Media 5.2% 5.2% Civil Society 10.3% 10.4% Total Number of Respondents (Weighted) 184 166 All data presented in this appendix are weighted. As a result, means of the FY15 data and the total number of respondents indicated will be slightly different from the aggregated responses in Appendix A. Similarly, responses from FY12 respondents and the total number of respondents indicated may differ from those reported in the FY12 COS report. A. General Issues facing Croatia In general, would you say that Croatia is headed in...? Percentage of Respondents FY12 FY15 The right direction* 37.7% 27.0% The wrong direction* 21.2% 41.6% Not sure 41.1% 31.5% *Significantly different between FY15 and FY12 112 World Bank Group Country Opinion Survey 2015: Croatia B. Overall Attitudes toward the World Bank Group FY12 FY15 N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in Croatia? 183 6.38 2.25 158 6.28 2.14 (1-Not familiar at all, 10-Extremely familiar) FY12 FY15 N Mean SD N Mean SD Overall, please rate your impression of the World Bank Group’s 163 6.39 2.07 140 6.64 1.92 effectiveness in Croatia. (1-Not effective at all, 10-Very effective) FY12 FY15 N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared 153 6.99 2.30 134 7.37 1.99 to help Croatia solve its most complicated development challenges? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group’s work in Croatia? FY12 FY15 N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 166 5.47 2.20 135 6.06 2.15 development in Croatia* The World Bank Group’s work is aligned with what I consider the 162 5.85 2.29 133 6.27 2.03 development priorities for Croatia The World Bank Group supports programs and strategies that are realistic 158 6.43 2.19 129 6.47 2.09 for Croatia The World Bank Group treats clients and stakeholders in Croatia with 163 7.15 2.27 134 7.68 2.06 respect* (1-Strongly disagree, 10-Strongly agree) *Significantly different between FY15 and FY12 To what extent is the World Bank Group an effective development partner in Croatia in terms of each of the following? FY12 FY15 N Mean SD N Mean SD Responsiveness* 151 6.05 2.09 118 6.72 2.11 Flexibility (in terms of the institution’s products and services)* 145 5.51 2.01 117 6.33 2.16 Flexibility (in terms of changing country circumstances)* 144 5.49 2.06 116 6.29 2.16 Being inclusive* 142 6.05 1.95 117 6.60 1.99 Openness (sharing data and other information)* 156 6.61 2.34 127 7.23 2.10 Staff accessibility* 146 6.82 2.33 123 7.58 2.01 Straightforwardness and honesty* 151 6.58 2.36 124 7.29 2.15 Collaboration with civil society* 127 5.76 2.23 86 6.60 1.79 Collaboration with the Government 139 7.14 1.99 100 7.38 1.90 Collaboration with the European Commission and international partners 121 7.30 2.05 76 7.18 1.97 (1-To no degree at all, 10-To a very significant degree) *Significantly different between FY15 and FY12 113 World Bank Group Country Opinion Survey 2015: Croatia C. World Bank Group’s Effectiveness and Results How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Croatia? (1-Not effective at all, 10-Very effective) FY12 FY15 N Mean SD N Mean SD Anti-corruption 116 5.28 2.49 47 4.92 2.30 Information and communications technology 112 5.80 2.07 55 5.90 2.01 Transport (e.g., roads, bridges, transportation) 118 6.23 1.91 68 6.35 1.95 Law and justice (e.g., judicial system) 122 5.50 2.40 57 5.36 2.25 Urban development 109 5.74 2.31 48 5.65 2.16 Environmental sustainability 121 6.33 2.36 59 6.41 2.29 Regulatory framework 123 6.28 2.21 57 6.06 2.04 Communicable/non-communicable diseases 72 4.49 2.20 28 5.07 2.30 Poverty reduction 109 4.83 2.34 56 5.20 2.31 Gender equity 95 5.31 2.40 40 5.38 2.03 Private sector development* 113 4.84 2.36 54 5.69 2.19 Foreign direct investment 109 5.44 2.36 54 5.59 2.31 Water and sanitation 111 5.89 2.25 53 6.38 2.28 Trade and exports 98 5.27 2.13 51 5.78 2.14 Economic growth 125 5.38 2.41 66 5.45 2.24 Energy 112 5.60 2.25 50 5.70 2.04 Disaster management 76 4.39 2.08 33 4.99 2.15 Job creation/employment 123 4.79 2.36 59 4.73 2.45 Financial markets 115 5.63 2.30 64 6.03 2.16 Equality of opportunity (i.e., equity) 103 5.08 2.48 46 5.08 2.32 Health 103 5.44 2.22 49 5.46 2.30 Rural development 104 5.22 2.16 50 5.53 2.10 Education 124 5.51 2.23 58 5.58 2.38 Social protection (e.g., pensions, targeted social assistance) 117 5.13 2.34 56 5.66 2.49 Climate change (e.g., mitigation, adaptation) 100 5.02 2.31 49 5.46 2.39 Agricultural development 111 5.07 2.05 52 5.46 2.27 European Union (EU) income convergence 121 5.73 2.26 51 5.05 2.25 *Significantly different between FY15 and FY12 FY12 FY15 N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve 166 6.01 1.95 116 5.92 2.09 development results in Croatia? (1-To no degree at all, 10-To a very significant degree) 114 World Bank Group Country Opinion Survey 2015: Croatia C. World Bank Group’s Effectiveness and Results (continued) To what extent do you agree with the following statements about the World Bank Group in Croatia? FY12 FY15 N Mean SD N Mean SD The World Bank’s financial instruments meet the needs of Croatia 167 6.17 2.17 112 6.14 2.17 The World Bank Group meets Croatia’s needs for knowledge services 165 6.25 2.20 111 5.86 2.28 (1-Strongly disagree, 10-Strongly agree) D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? (Select only 1 response) Percentage of Respondents FY12 FY15 Weekly* 4.8% 11.3% Monthly 17.8% 22.0% A few times a year* 55.4% 42.4% Rarely 17.1% 20.8% Never 4.9% 3.5% *Significantly different between FY15 and FY12 In Croatia, to what extent do you believe that the World Bank Group’s knowledge work and activities: FY12 FY15 N Mean SD N Mean SD Are timely* 156 6.19 2.18 103 6.80 1.81 Include appropriate level of stakeholder involvement during preparation* 150 6.05 2.21 100 6.76 1.78 Lead to practical solutions 158 6.35 2.14 106 6.68 1.97 Are accessible (well written and easy to understand)* 164 6.51 2.25 109 7.47 1.64 Are source of relevant information on global good practices 162 7.14 2.21 109 7.58 1.62 Are adequately disseminated* 151 5.79 2.36 106 7.03 1.83 Are translated enough into local language 151 6.85 2.32 101 7.16 2.13 Are adaptable to Croatia’s specific development challenges and country 159 6.21 2.08 105 6.92 2.09 circumstances* (1-To no degree at all, 10-To a very significant degree) *Significantly different between FY15 and FY12 FY12 FY15 N Mean SD N Mean SD Overall, how significant a contribution do you believe the WBG’s knowledge 171 6.31 2.00 109 6.19 2.03 work and activities make to development results in your country? Overall, how would you rate the technical quality of the World Bank Group's 168 7.45 1.96 106 7.24 1.66 knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) 115 World Bank Group Country Opinion Survey 2015: Croatia E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? FY12 FY15 N Mean SD N Mean SD The World Bank Group disburses funds promptly* 113 7.38 2.39 75 8.29 1.86 The World Bank Group effectively monitors and evaluates the projects and 149 7.19 2.24 89 8.04 1.60 programs it supports* The WBG’s approvals and reviews are done in a timely fashion* 133 6.71 2.24 81 7.58 1.72 The World Bank Group’s “Safeguard Policy� requirements are reasonable* 125 6.45 2.27 71 7.54 1.81 The World Bank Group’s conditions on its lending are reasonable* 144 6.82 2.29 85 7.66 1.87 Working with the WBG increases Croatia’s institutional capacity 167 7.38 2.06 100 7.65 2.00 Where country systems are adequate, the World Bank Group makes 125 7.19 2.20 74 7.71 1.73 appropriate use of them The World Bank Group provides effective implementation support* 149 7.10 2.25 88 8.00 1.77 (1-Strongly disagree, 10-Strongly agree) *Significantly different between FY15 and FY12 G. Communication and Information Sharing Are you aware of the World Bank Group's Access to Information Policy under which the WBG will now disclose any information in its possession that is not a list of exceptions? Percentage of Respondents FY12 FY15 Yes 30.3% 28.6% No 69.7% 71.4% Have you requested information from the World Bank Group on its activities in the past year? Percentage of Respondents FY12 FY15 Yes 14.9% 8.8% No 85.1% 91.2% Were you able to obtain this information? Percentage of Respondents FY12 FY15 Yes 83.9% 92.6% No 16.1% 7.4% Do you have access to the Internet? Percentage of Respondents FY12 FY15 Yes 100.0% 99.4% No 0.6% Do you use/have used the World Bank Group website? Percentage of Respondents FY12 FY15 Yes 85.2% 90.5% No 14.8% 9.5% 116 World Bank Group Country Opinion Survey 2015: Croatia G. Communication and Information Sharing Please rate how much you agree with the following statements. FY12 FY15 N Mean SD N Mean SD I find the World Bank Group’s websites easy to navigate. 149 6.85 1.91 111 7.03 1.99 I find the information on the World Bank Group’s websites useful. 154 7.49 1.87 111 7.65 1.49 When I need information from the World Bank Group I know how to find it 168 7.12 2.55 112 7.65 2.07 The World Bank Group is responsive to my information requests and 114 7.07 2.48 74 8.14 1.74 inquiries* (1-Strongly disagree, 10-Strongly agree) *Significantly different between FY15 and FY12 H. Background Information Which one of the following best describes your level of interaction with the World Bank Group in your country? Percentage of Respondents FY12 FY15 I currently collaborate with the WBG 55.5% 56.8% I am not currently collaborating with the WBG 44.5% 43.2% Which of the following describes most of your exposure to the World Bank Group in Croatia? (Choose no more than TWO) Percentage of Respondents (Responses combined) FY12 FY15 Observer 22.0% 18.3% Use World Bank Group reports/data 33.6% 35.5% Engage in World Bank Group related/sponsored events/activities 31.8% 36.2% Collaborate as part of my professional duties 31.2% 36.3% Use World Bank Group website for information, data, research, etc. 28.5% 24.2% 117 World Bank Group Country Opinion Survey 2015: Croatia Appendix E Indicator Questions as a Function of Exposure to the World Bank Group Which one of the following Which of the following describes most of your exposure to the World Bank in Croatia? (Choose no more than TWO) best describes your level of interaction with the WBG? Observer Use WBG reports/data Engage in WBG activities Collaborate Use WBG website Not Currently No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean Indicator Question Collaborating Collaborating Overa l l , pl ea s e ra te your i mpres s i on of the Worl d Ba nk Group’s 5.95 7.21 6.90 5.74 6.90 6.42 6.52 7.06 6.43 7.16 6.70 6.79 effecti venes s i n Croa ti a . Overa l l the Worl d Ba nk Group currentl y pl a ys a rel eva nt rol e i n 5.48 6.52 6.18 5.77 6.29 5.84 5.82 6.67 6.07 6.18 6.11 6.11 devel opment i n Croa ti a The Worl d Ba nk Group’s work i s a l i gned wi th wha t I cons i der 5.77 6.73 6.45 5.70 6.63 5.89 6.03 6.90 6.25 6.47 6.26 6.56 the devel opment pri ori ti es for Croa ti a Res pons i venes s 5.98 7.18 6.82 5.94 7.14 6.00 6.44 7.15 6.27 7.31 6.78 6.46 Fl exi bi l i ty (i n terms of the i ns ti tuti on’s products a nd s ervi ces ) 5.34 7.07 6.52 5.59 6.88 5.56 6.22 6.70 5.90 7.08 6.36 6.52 Fl exi bi l i ty (i n terms of cha ngi ng country ci rcums ta nces ) 5.55 6.89 6.49 5.47 6.72 5.77 6.13 6.73 5.92 6.96 6.35 6.33 Bei ng i ncl us i ve 5.89 7.16 6.73 6.00 6.99 6.12 6.32 7.20 6.41 6.98 6.78 6.15 Opennes s (s ha ri ng da ta a nd other i nforma ti on) 6.62 7.73 7.37 6.44 7.46 6.90 6.96 7.73 7.00 7.60 7.26 7.18 Sta ff a cces s i bi l i ty 6.95 8.00 7.68 6.88 7.80 7.17 7.29 8.04 7.19 8.11 7.69 7.19 Stra i ghtforwa rdnes s a nd hones ty 6.53 7.84 7.36 6.78 7.46 6.98 6.83 8.02 7.08 7.57 7.36 7.03 Ea s e of a cces s to the peopl e a t the Worl d Ba nk Group who a re 6.32 8.17 7.56 6.85 7.91 6.68 7.11 8.09 6.98 8.12 7.64 7.03 ma ki ng deci s i ons i mporta nt to my work Col l a bora ti on wi th ci vi l s oci ety 5.97 7.26 6.65 6.53 6.94 6.25 6.32 7.15 6.52 6.87 6.79 6.10 Col l a bora ti on wi th the Government 6.82 7.88 7.52 6.87 7.62 7.10 7.15 7.87 7.20 7.74 7.46 7.27 Col l a bora ti on wi th the Europea n Commi s s i on a nd 6.79 7.61 7.26 7.00 7.39 6.97 7.02 7.59 7.20 7.26 7.21 7.29 i nterna ti ona l pa rtners Col l a bora ti on wi th the pri va te s ector 5.36 6.46 6.06 5.58 6.04 5.95 5.78 6.33 6.00 6.00 5.81 6.62 The s peed i n whi ch i t gets thi ngs a ccompl i s hed on the ground 5.11 6.75 6.22 5.58 6.62 5.39 5.91 6.56 5.86 6.50 6.04 6.57 Bei ng a l ong-term pa rtner 6.81 7.95 7.58 6.71 7.77 6.96 7.01 8.23 7.34 7.64 7.39 7.70 To wha t extent does the Worl d Ba nk Group’s work hel p to 5.11 6.45 6.05 5.47 6.20 5.60 5.82 6.23 5.77 6.24 5.99 5.90 a chi eve devel opment res ul ts i n Croa ti a ? The WBG’s fi na nci a l i ns truments meet the needs of Croa ti a 5.46 6.64 6.31 5.54 6.64 5.56 6.03 6.58 5.87 6.72 6.27 6.13 The Worl d Ba nk Group meets Croa ti a ’s needs for knowl edge 5.12 6.41 6.10 4.93 6.36 5.29 5.97 5.91 5.60 6.43 5.93 6.00 s ervi ces Are a da pta bl e to Croa ti a ’s s peci fi c devel opment cha l l enges 6.40 7.30 7.08 6.23 7.06 6.87 6.72 7.41 6.91 7.09 6.94 7.10 a nd country ci rcums ta nces Overa l l , how s i gni fi ca nt a contri buti on do you bel i eve the WBG’s knowl edge work a nd a cti vi ti es ma ke to devel opment 5.41 6.79 6.37 5.69 6.49 5.96 6.10 6.56 6.04 6.64 6.33 6.14 res ul ts i n your country? Overa l l , how woul d you ra te the techni ca l qua l i ty of the WBG's 6.76 7.59 7.38 6.42 7.45 7.02 7.19 7.42 6.99 7.73 7.28 7.28 knowl edge work a nd a cti vi ti es ? The WBG ta kes deci s i ons qui ckl y i n Croa ti a 6.96 7.60 7.49 6.67 7.61 7.04 7.25 7.69 7.32 7.55 7.48 7.26 Where country s ys tems a re a dequa te, the WBG ma kes 7.48 7.81 7.78 7.29 7.96 7.32 7.57 8.00 7.80 7.66 7.63 8.12 a ppropri a te us e of them Yellow highlight indicates significant difference between Yes and No means. 118 World Bank Group Country Opinion Survey 2015: Croatia Appendix F: Croatia FY 2015 Questionnaire World Bank Group Country Survey FY15 – Croatia The World Bank Group is interested in gauging the views of clients and partners who are either involved in development in Croatia or who observe activities related to social and economic development. The following survey will give the World Bank Group’s team that works in Croatia, greater insight into how the Bank’s work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders, and to develop more effective strategies that support development in Croatia. A local independent firm has been hired to oversee the logistics of this survey. This ensures anonymity and confidentiality. We hope you’ll be candid. Finally, the survey relates to the World Bank Group’s work. The World Bank Group consists of IBRD, IDA, IFC, MIGA, and ICSID. When responding to the survey, please consider the area of the World Bank Group with which you are most familiar. To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know�. PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. SECTION A: GENERAL ISSUES FACING CROATIA A1. In general would you say that Croatia is headed in ... ? 1 The right direction 2 The wrong direction 3 Not sure 119 World Bank Group Country Opinion Survey 2015: Croatia SECTION A: GENERAL ISSUES A2. Listed below are a number of development priorities in Croatia. Please identify which of the following you consider the most important development priorities in Croatia? (Choose no more than THREE) 1 Global/regional integration 18 Transport (e.g., roads, bridges, transportation) 2 Gender equity 19 Climate change (e.g., mitigation, adaptation) 3 Private sector development 20 Agricultural development 4 Energy 21 Education 5 Food security 22 Poverty reduction Public sector governance/reform (i.e., government Social protection (e.g., pensions, targeted social 6 effectiveness, public financial management, public 23 assistance) expenditure, fiscal system reform) 7 Foreign direct investment 24 Trade and exports 8 Water and sanitation 25 Crime and violence 9 Anti corruption 26 Economic growth 10 Urban development 27 Natural resource management (e.g., oil, gas, mining) 11 Environmental sustainability 28 Disaster management 12 European Union (EU) income convergence 29 Regional disparities 13 Job creation/employment 30 Law and justice (e.g., judicial system) 14 Rural development 31 Regulatory framework 15 Financial markets 32 Communicable/non-communicable diseases 16 Equality of opportunity (i.e., equity) 33 Information and communications technology 17 Health 120 World Bank Group Country Opinion Survey 2015: Croatia SECTION A: GENERAL ISSUES A3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Croatia? (Choose no more than THREE) Public sector governance/reform (i.e., government Social protection (e.g., pensions, targeted social 1 17 effectiveness, public financial management, public assistance) expenditure, fiscal system reform) 2 Rural development 18 Natural resource management (e.g., oil, gas, mining) 3 Regional disparities 19 European Union (EU) income convergence 4 Urban development 20 Environmental sustainability 5 Regulatory framework 21 Disaster management 6 Gender equity 22 Health 7 Water and sanitation 23 Anti corruption 8 Equality of opportunity (i.e., equity) 24 Private sector development 9 Economic growth 25 Foreign direct investment 10 Climate change (e.g., mitigation, adaptation) 26 Education 11 Global/regional integration 27 Energy 12 Law and justice (e.g., judicial system) 28 Agricultural development 13 Transport (e.g., roads, bridges, transportation) 29 Job creation/employment 14 Crime and violence 30 Financial markets 15 Communicable/non-communicable diseases 31 Trade and exports 16 Information and communications technology 32 Food security 121 World Bank Group Country Opinion Survey 2015: Croatia SECTION A: GENERAL ISSUES A4. The World Bank Group’s “Shared Prosperity� goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity� in your country, which of the following TWO best illustrate how this would be achieved in Croatia? (Choose no more than TWO) 1 Greater access to health and nutrition for citizens 2 Better entrepreneurial opportunities (i.e., to start small and medium sized businesses) 3 A growing middle class 4 Better employment opportunities for young people 5 Better employment opportunities for women 6 Greater access to micro-finance for the poor 7 Greater voice and participation for citizens to help ensure greater accountability 8 Better opportunity for the poor who live in rural areas 9 Better opportunity for the poor who live in urban areas 10 Consistent economic growth 11 More reliable social safety net 12 Greater equity of fiscal policy 13 Education and training that better ensure job opportunity 14 Better quality public services 15 Other (please specify):_____________________________________ PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 122 World Bank Group Country Opinion Survey 2015: Croatia SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B1. How familiar are you with the work of the World Bank Group in Croatia? 1 2 3 4 5 6 7 8 9 10 Not familiar at all Extremely familiar B2. Overall, please rate your impression of the World Bank Group’s effectiveness in Croatia. 1 2 3 4 5 6 7 8 9 10  Not effective at Very effective Don't know all B3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Croatia solve its most complicated development challenges? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree B4. When thinking about how the World Bank Group can have the most impact on development results in Croatia, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Croatia? (Choose no more than THREE) 1 Health 18 Economic growth 2 Rural development 19 Law and justice (e.g., judicial system) 3 Foreign direct investment 20 Regulatory framework 4 Education 21 Communicable/non-communicable diseases 5 Energy 22 Natural resource management (e.g., oil, gas, mining) 6 Job creation/employment 23 Anti corruption 7 Financial markets 24 Information and communications technology 8 Disaster management 25 Equality of opportunity (i.e., equity) 9 Crime and violence 26 Private sector development 10 European Union (EU) income convergence 27 Regional disparities 11 Transport (e.g., roads, bridges, transportation) 28 Water and sanitation 12 Agricultural development 29 Food security 13 Global/regional integration 30 Climate change (e.g., mitigation, adaptation) 14 Gender equity 31 Poverty reduction Public sector governance/reform (i.e., government 15 effectiveness, public financial management, public 32 Trade and exports expenditure, fiscal system reform) 16 Urban development Social protection (e.g., pensions, targeted social 33 17 Environmental sustainability assistance) 123 World Bank Group Country Opinion Survey 2015: Croatia SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B5. When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Croatia? Greatest Value Second Greatest Value (Choose only ONE) (Choose only ONE) 1 Convening/facilitating   2 Data   3 Policy advice, studies, analyses   4 Financial resources   5 Capacity development   6 Technical assistance   7 Mobilizing third party financial resources   Coordination with the European Commission and 8   international partners 9 Linkage to non-Bank expertise (i.e., knowledge sharing)   10 Other (please specify): ________________________   How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Croatia? (If you have NO exposure to/experience in any of the areas listed below, please respond “Don’t know�) Not effective Very Don't at all effective know Project implementation (or other organizational B6 1 2 3 4 5 6 7 8 9 10  strengthening) Citizen engagement (incorporating citizens' voices B7 1 2 3 4 5 6 7 8 9 10  into development) Policy design (for clarity and better incentives to B8 1 2 3 4 5 6 7 8 9 10  achieve development goals) When thinking about how to improve capacity building in Croatia to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (If you have NO exposure to/experience in any of the areas listed below, please respond “Don’t know�) Not important Very Don't at all important know Project implementation (or other organizational B9 1 2 3 4 5 6 7 8 9 10  strengthening) Citizen engagement (incorporating citizens' voices B10 1 2 3 4 5 6 7 8 9 10  into development) Policy design (for clarity and better incentives to B11 1 2 3 4 5 6 7 8 9 10  achieve development goals) 124 World Bank Group Country Opinion Survey 2015: Croatia SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B12. Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Croatia? (Choose no more than TWO) 1 Arrogant in its approach 2 Not client focused 3 The credibility of its knowledge/data 4 Staff too inaccessible 5 Not exploring alternative policy options 6 Not collaborating enough with stakeholders outside the Government 7 Its advice and strategies do not lend themselves to practical problem solving 8 Not enough public disclosure of its work 9 World Bank Group’s processes too complex 10 Not willing to honestly criticize policies and reform efforts in the country 11 Too influenced by developed countries 12 Imposing technocratic solutions without regard to political realities 13 World Bank Group’s processes too slow (e.g., too bureaucratic in its operational policies and procedures) 14 Not aligned with the European Commission’s and International Financial Institutions’ work 15 Not aligned with country priorities 16 Not adequately sensitive to political/social realities in Croatia 17 Other (please specify): __________________________________________________ 18 Don’t know B13. Which World Bank Group’s instruments do you believe are the MOST effective in reducing pov erty and promoting “shared prosperity� in Croatia? (Choose no more than TWO) 1 Trust Fund management 2 Knowledge products/services (analytical work, studies, surveys, etc.) 3 Investment lending (financing specific projects) 4 Technical assistance (advice, best practice, international experience, etc.) 5 Capacity development 6 Policy based lending / budget support to the Government 7 Multi-sectoral approaches 8 Other (please specify): __________________________________________________ 9 Don’t know B14. To what extent do you believe that the World Bank Group’s work and support help the poorest (i.e., the bottom 40 percent of the population) in Croatia? (Select only ONE response) 1 To a fully sufficient degree 2 To a somewhat sufficient degree 3 To a somewhat insufficient degree 4 To a very insufficient degree 5 Don’t know 125 World Bank Group Country Opinion Survey 2015: Croatia SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B15. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) 1 Academia/think tanks/research institutes 8 NGOs/Community Based Organizations (CBOs) 2 European Commission 9 International Financial Institutions 3 International partner community 10 Youth/university groups 4 Media 11 Beneficiaries 5 Local Government 12 Foundations 6 Private sector 13 Other (please specify): _____________________ 7 Parliament 14 Don’t know To what extent do you agree with the following statements about the World Bank Group’s work in Croatia? Strongly Strongly Don't disagree agree know Overall the World Bank Group currently plays a B16 1 2 3 4 5 6 7 8 9 10  relevant role in development in Croatia The World Bank Group’s work is aligned with what I B17 1 2 3 4 5 6 7 8 9 10  consider the development priorities for Croatia The World Bank Group supports programs and B18 1 2 3 4 5 6 7 8 9 10  strategies that are realistic for Croatia The World Bank Group treats clients and B19 1 2 3 4 5 6 7 8 9 10  stakeholders in Croatia with respect To what extent is the World Bank Group an effective development partner in Croatia, in terms of each of the following? To no To a very Don't degree at significant know all degree B20 Responsiveness 1 2 3 4 5 6 7 8 9 10  Flexibility (in terms of the institution’s products and B21 1 2 3 4 5 6 7 8 9 10  services) Flexibility (in terms of changing country B22 1 2 3 4 5 6 7 8 9 10  circumstances) B23 Being inclusive 1 2 3 4 5 6 7 8 9 10  B24 Openness (sharing data and other information) 1 2 3 4 5 6 7 8 9 10  B25 Staff accessibility 1 2 3 4 5 6 7 8 9 10  B26 Straightforwardness and honesty 1 2 3 4 5 6 7 8 9 10  Ease of access to the people at the World Bank Group B27 1 2 3 4 5 6 7 8 9 10  who are making decisions important to my work B28 Collaboration with civil society 1 2 3 4 5 6 7 8 9 10  B29 Collaboration with the Government 1 2 3 4 5 6 7 8 9 10  Collaboration with the European Commission and B30 1 2 3 4 5 6 7 8 9 10  international partners B31 Collaboration with the private sector 1 2 3 4 5 6 7 8 9 10  The speed in which it gets things accomplished on the B32 1 2 3 4 5 6 7 8 9 10  ground B33 Being a long-term partner 1 2 3 4 5 6 7 8 9 10  126 World Bank Group Country Opinion Survey 2015: Croatia SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B34. To be a more effective development partner in Croatia, do you believe that the World Bank Group should have… ? (Select only ONE response) The current level of local More local presence Less local presence Don't know presence is adequate B35. When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) 1 The World Bank Group does not do adequate follow through/follow-up 2 Poor coordination with the European Commission and international partners 3 The World Bank Group is not sensitive enough to political/social realities on the ground 4 Lack of/inadequate levels of capacity in Government 5 There is not an adequate level of citizen/civil society participation 6 The World Bank Group works too slowly 7 The Government works inefficiently 8 Political pressures and obstacles 9 Reforms are not well thought out in light of country challenges 10 Other (please specify): ________________________________________ 127 World Bank Group Country Opinion Survey 2015: Croatia SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C1. In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Croatia? Not important Very Don't at all important know 1 Anti corruption 1 2 3 4 5 6 7 8 9 10  2 Information and communications technology 1 2 3 4 5 6 7 8 9 10  3 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10  4 Crime and violence 1 2 3 4 5 6 7 8 9 10  5 Law and justice (e.g., judicial system) 1 2 3 4 5 6 7 8 9 10  6 Urban development 1 2 3 4 5 6 7 8 9 10  7 Environmental sustainability 1 2 3 4 5 6 7 8 9 10  8 Regulatory framework 1 2 3 4 5 6 7 8 9 10  9 Communicable/non-communicable diseases 1 2 3 4 5 6 7 8 9 10  10 Poverty reduction 1 2 3 4 5 6 7 8 9 10  11 Gender equity 1 2 3 4 5 6 7 8 9 10  12 Private sector development 1 2 3 4 5 6 7 8 9 10  13 Foreign direct investment 1 2 3 4 5 6 7 8 9 10  14 Water and sanitation 1 2 3 4 5 6 7 8 9 10  15 Trade and exports 1 2 3 4 5 6 7 8 9 10  16 Economic growth 1 2 3 4 5 6 7 8 9 10  17 Energy 1 2 3 4 5 6 7 8 9 10  18 Disaster management 1 2 3 4 5 6 7 8 9 10  Public sector governance/reform (i.e., government 19 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10  expenditure, fiscal system reform) 20 Job creation/employment 1 2 3 4 5 6 7 8 9 10  21 Financial markets 1 2 3 4 5 6 7 8 9 10  22 Equality of opportunity (i.e., equity) 1 2 3 4 5 6 7 8 9 10  23 Health 1 2 3 4 5 6 7 8 9 10  24 Rural development 1 2 3 4 5 6 7 8 9 10  25 Global/regional integration 1 2 3 4 5 6 7 8 9 10  26 Food security 1 2 3 4 5 6 7 8 9 10  27 Education 1 2 3 4 5 6 7 8 9 10  Social protection (e.g., pensions, targeted social 28 1 2 3 4 5 6 7 8 9 10  assistance) 29 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10  30 Agricultural development 1 2 3 4 5 6 7 8 9 10  31 Natural resource management (e.g., oil, gas, mining) 1 2 3 4 5 6 7 8 9 10  32 Regional disparities 1 2 3 4 5 6 7 8 9 10  33 European Union (EU) income convergence 1 2 3 4 5 6 7 8 9 10  128 World Bank Group Country Opinion Survey 2015: Croatia SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C2. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Croatia? (If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know�) Not effective Very Don't at all effective know 1 Anti corruption 1 2 3 4 5 6 7 8 9 10  2 Information and communications technology 1 2 3 4 5 6 7 8 9 10  3 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10  4 Law and justice (e.g., judicial system) 1 2 3 4 5 6 7 8 9 10  5 Urban development 1 2 3 4 5 6 7 8 9 10  6 Environmental sustainability 1 2 3 4 5 6 7 8 9 10  7 Regulatory framework 1 2 3 4 5 6 7 8 9 10  8 Communicable/non-communicable diseases 1 2 3 4 5 6 7 8 9 10  9 Poverty reduction 1 2 3 4 5 6 7 8 9 10  10 Gender equity 1 2 3 4 5 6 7 8 9 10  11 Private sector development 1 2 3 4 5 6 7 8 9 10  12 Foreign direct investment 1 2 3 4 5 6 7 8 9 10  13 Water and sanitation 1 2 3 4 5 6 7 8 9 10  14 Trade and exports 1 2 3 4 5 6 7 8 9 10  15 Economic growth 1 2 3 4 5 6 7 8 9 10  16 Energy 1 2 3 4 5 6 7 8 9 10  17 Disaster management 1 2 3 4 5 6 7 8 9 10  Public sector governance/reform (i.e., government 18 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10  expenditure, fiscal system reform) 19 Job creation/employment 1 2 3 4 5 6 7 8 9 10  20 Financial markets 1 2 3 4 5 6 7 8 9 10  21 Equality of opportunity (i.e., equity) 1 2 3 4 5 6 7 8 9 10  22 Health 1 2 3 4 5 6 7 8 9 10  23 Rural development 1 2 3 4 5 6 7 8 9 10  24 Global/regional integration 1 2 3 4 5 6 7 8 9 10  25 Food security 1 2 3 4 5 6 7 8 9 10  26 Education 1 2 3 4 5 6 7 8 9 10  Social protection (e.g., pensions, targeted social 27 1 2 3 4 5 6 7 8 9 10  assistance) 28 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10  29 Agricultural development 1 2 3 4 5 6 7 8 9 10  30 Regional disparities 1 2 3 4 5 6 7 8 9 10  31 European Union (EU) income convergence 1 2 3 4 5 6 7 8 9 10  129 World Bank Group Country Opinion Survey 2015: Croatia SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C3. Where are the World Bank Group’s decisions made primarily that support the program in Croatia? (Select only ONE response) 1 At the Headquarters (in Washington D.C.) 2 In the Central Europe and the Baltics Office in Brussels, Belgium Office 3 In the Istanbul Operational Center for IFC 4 In the country 5 Don’t know C4. To what extent does the World Bank Group’s work help to achieve development results in Croatia? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree To what extent do you agree with the following statements about the World Bank Group in Croatia? Strongly Strongly Don't disagree agree know The World Bank Group’s financial instruments (i.e., investment lending, Development Policy C5 1 2 3 4 5 6 7 8 9 10  Loan, Trust Funds, Program 4 Result, etc.) meet the needs of Croatia The World Bank Group meets Croatia’s needs C6 for knowledge services (e.g., research, 1 2 3 4 5 6 7 8 9 10  analysis, data, technical assistance) C7. To what extent do you believe the World Bank Group measures and corrects its work in real time in Croatia? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 130 World Bank Group Country Opinion Survey 2015: Croatia SECTION D: THE WORLD BANK GROUP’S KNOWLEDGE WORK AND ACTIVITIES (i.e., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) D1. How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never In Croatia, to what extent do you believe that the World Bank Group’s knowledge work and activities: To no To a very Don't degree at significant know all degree D2 Are timely 1 2 3 4 5 6 7 8 9 10  Include appropriate level of stakeholder D3 1 2 3 4 5 6 7 8 9 10  involvement during preparation D4 Lead to practical solutions 1 2 3 4 5 6 7 8 9 10  Are accessible (well written and easy to D5 1 2 3 4 5 6 7 8 9 10  understand) Are source of relevant information on global D6 1 2 3 4 5 6 7 8 9 10  good practices D7 Are adequately disseminated 1 2 3 4 5 6 7 8 9 10  D8 Are translated enough into local language 1 2 3 4 5 6 7 8 9 10  Are adaptable to Croatia’s specific D9 development challenges and country 1 2 3 4 5 6 7 8 9 10  circumstances D10. Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country? 1 2 3 4 5 6 7 8 9 10  Not significant at all Very significant Don't know D11. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 1 2 3 4 5 6 7 8 9 10  Very low technical Very high technical Don't know quality quality 131 World Bank Group Country Opinion Survey 2015: Croatia SECTION E: WORKING WITH THE WORLD BANK GROUP To what extent do you agree/disagree with the following statements? Strongly Strongly Don't disagree agree know The World Bank Group disburses funds E1 1 2 3 4 5 6 7 8 9 10  promptly The World Bank Group effectively monitors E2 and evaluates the projects and programs it 1 2 3 4 5 6 7 8 9 10  supports The World Bank Group’s approvals and E3 1 2 3 4 5 6 7 8 9 10  reviews are done in a timely fashion The World Bank Group’s “Safeguard Policy� E4 1 2 3 4 5 6 7 8 9 10  requirements are reasonable The World Bank Group’s conditions on its E5 1 2 3 4 5 6 7 8 9 10  lending are reasonable The World Bank Group takes decisions quickly E6 1 2 3 4 5 6 7 8 9 10  in Croatia Working with the World Bank Group increases E7 1 2 3 4 5 6 7 8 9 10  Croatia’s institutional capacity Where country systems (e.g., procurement, financial management, etc.) are adequate, the E8 1 2 3 4 5 6 7 8 9 10  World Bank Group makes appropriate use of them The World Bank Group provides effective E9 implementation support (i.e., supervision of 1 2 3 4 5 6 7 8 9 10  projects) E10. To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public partnerships in Croatia? 1 2 3 4 5 6 7 8 9 10  To a very significant To no degree at all Don't know degree E11. Which of the following best describes the way the World Bank Group operates in Croatia? (Select only one response) 1 The World Bank Group takes too much risk in Croatia 2 The World Bank Group does not take enough risk in Croatia 3 The World Bank Group’s approach to risk is appropriate 4 Don’t know E12. Which of the following best describes the WBG’s support in Croatia? (Select only one response) The World Bank Group is sufficiently selective and focuses on the most important development challenges in 1 Croatia The World Bank Group is not sufficiently selective in Croatia, and it is involved in too many areas of 2 development 3 Don’t know 132 World Bank Group Country Opinion Survey 2015: Croatia SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN CROATIA F1. Which of the following SHOULD the World Bank Group do to make itself of greater value in Croatia? (Choose no more than TWO) 1 Provide more adequate data/knowledge/statistics/figures on Croatia’s economy 2 Ensure greater selectivity in its work 3 Offer more innovative financial products 4 Increase availability of reimbursable advisory services (RAS) 5 Assist in increasing European Union (EU) funds absorption 6 Improve the competitiveness of its financing compared to markets (e.g., cost, timeliness, other terms) 7 Reach out more to groups outside of Government 8 Work faster 9 Improve the quality of its experts as related to Croatia’s specific challenges 10 Offer more innovative knowledge services 11 Collaborate more effectively with Government clients (e.g., national, state, local) 12 Increase the level of capacity development in the country 13 Reduce the complexity of obtaining World Bank Group financing 14 Other (please specify): ______________________________________________ F2. When considering the combination of services that the World Bank Group offers in Croatia, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Croatia? (Select only ONE response) 1 Financial services 2 Knowledge products 3 Convening services 4 None of the above 5 The combination is appropriate for Croatia 6 Don’t know 133 World Bank Group Country Opinion Survey 2015: Croatia SECTION G: COMMUNICATION AND INFORMATION SHARING G1. How do you get most of your information about economic and social development issues in Croatia? (Choose no more than TWO) 1 Periodicals 6 International television 2 International newspapers 7 Local newspapers 3 Local radio 8 Internet 4 International radio 9 Social media (blogs, Facebook, Twitter, YouTube, Flickr) 5 Local television 10 Other (please specify): ___________________ G2. How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Direct contact with World Bank Group (i.e., 1 5 World Bank Group’s website face to face meetings/discussions) 2 e-Newsletters 6 Social media (blogs, Facebook, Twitter, YouTube, Flickr) World Bank Group’s seminars/workshops/ 3 7 Mobile phones conferences World Bank Group’s publications and other 4 8 Other (please specify): ___________________ written materials Are you aware of the World Bank Group’s Access to Information Policy under which the G3 Yes No Bank will now disclose any information in its possession that is not on a list of exceptions? Have you requested information from the World Bank Group on its activities in the past G4 Yes No year? (If YES please go to Question G5; if NO please go to G6) G5 Were you able to obtain this information? Yes No G6 Do you have access to the Internet? Yes No G7 Do you use/have you used the World Bank Group websites? Yes No Do you currently consult the World Bank Group social media sites (e.g., blogs, Facebook, G8 Yes No Twitter, YouTube, Flickr)? G9. Which Internet connection do you use primarily when visiting a World Bank Group website? 1 High speed/WiFi 2 Dial-up 134 World Bank Group Country Opinion Survey 2015: Croatia SECTION G: COMMUNICATION AND INFORMATION SHARING Please rate how much you agree with the following statements. Strongly Strongly Don't disagree agree know I find the World Bank Group’s websites easy to G10 navigate. (Only answer if you have used a World Bank 1 2 3 4 5 6 7 8 9 10  Group website) I find the information on the World Bank Group’s G11 websites useful. (Only answer if you have used a World 1 2 3 4 5 6 7 8 9 10  Bank Group website) The World Bank Group’s social media channels (e.g., G12 blogs, Facebook, Twitter, YouTube, Flickr) are valuable 1 2 3 4 5 6 7 8 9 10  sources of information about the institution When I need information from the World Bank Group I G13 know how to find it (e.g., whom to call, where to reach 1 2 3 4 5 6 7 8 9 10  them, etc.) The World Bank Group is responsive to my information G14 1 2 3 4 5 6 7 8 9 10  requests and inquiries 135 World Bank Group Country Opinion Survey 2015: Croatia SECTION H: BACKGROUND INFORMATION H1. Which of the following best describes your current position? (Select only ONE response) 1 Office of the President, Prime Minister 11 NGO/Community Based Organization 2 Office of Minister 12 Media (press, radio, TV, web, etc.) Independent Government Institution (i.e., Regulatory 3 Office of Parliamentarian 13 Agency, Central Bank/oversight institution) Employee of a Ministry, Ministerial 4 14 Trade Union Department or Implementation Agency Project Management Unit (PMU) overseeing implementation of project/ 5 15 Faith-Based Group Consultant/Contractor working on World Bank Group supported project/program 6 Local Government Office or Staff 16 Youth Group 7 Bilateral/Multilateral Agency 17 Academia/Research Institute/Think Tank 8 Private Sector Organization 18 Judiciary Branch 9 Private Foundation 19 European Commission 10 Financial Sector/Private Bank 20 Other (please specify): ________________________ H2. Please identify the primary specialization of your work. (Select only ONE response) 1 Water 12 Gender 2 Social protection and labor 13 Transport and ICT 3 Fragility, conflict and violence 14 Urban, rural, and social development 4 Environment and natural resources 15 Governance 5 Public-private partnerships 16 Poverty 6 Education 17 Jobs 7 Health, nutrition, and population 18 Agriculture 8 Energy and extractives 19 Climate change 9 Macroeconomics and fiscal management 20 Generalist (specialized in multiple sectors) 10 Trade and competitiveness 21 Other (please specify): ____________________ 11 Finance and markets H3. Which one of the following best describes your level of interaction with the World Bank Group (IBRD, IFC, or MIGA) in your country? (Select only ONE response) 1 I currently collaborate with the World Bank Group 2 I have previously collaborated with the World Bank Group 3 Both of the above (I currently collaborate and previously have collaborated with the World Bank Group) 4 I have never collaborated with the World Bank Group 136 World Bank Group Country Opinion Survey 2015: Croatia SECTION H: BACKGROUND INFORMATION H4. Which of the following agencies of the World Bank Group do you primarily engage with in Croatia? (Select only ONE response) 1 The World Bank (IBRD) 2 The International Finance Corporation (IFC)  3 The Multilateral Investment Guarantee Agency (MIGA) 4 Other (please specify):___________________________ H5. Do your projects involve both the World Bank and the IFC? (If YES please go to Question H6; If NO please go to H7) 1 Yes 2 No H6. If yes, what was your view of how the two institutions work together in Croatia? (Select only ONE response) 1 The two institutions work well together 2 The way the two institutions work together needs improvement 3 The two institutions do not work well together 4 Don’t know H7. Which of the following describes most of your exposure to the World Bank Group in Croatia? (Choose no more than TWO) 1 Observer (i.e., follow in media, discuss in informal conversations, etc.) 2 Use World Bank Group reports/data 3 Engage in World Bank Group related/sponsored events/activities 4 Collaborate as part of my professional duties 5 Use World Bank Group website for information, data, research, etc. H8. What’s your gender? 1 Female 2 Male H9. Which best represents your geographic location? 1 Zagreb area 2 Other urban areas 3 Rural areas Thank you for completing the survey! 137