Public Disclosure Copy The World Bank Implementation Status & Results Report Integrated Land Administration System Project (P122219) Integrated Land Administration System Project (P122219) EUROPE AND CENTRAL ASIA | Croatia | Social, Urban, Rural and Resilience Global Practice Global Practice | IBRD/IDA | Investment Project Financing | FY 2012 | Seq No: 14 | ARCHIVED on 07-Dec-2017 | ISR30482 | Implementing Agencies: Ministry of Justice, Ministry of Finance, State Geodetic Authority Key Dates Key Project Dates Bank Approval Date:04-Aug-2011 Effectiveness Date:15-Nov-2011 Planned Mid Term Review Date:28-Oct-2013 Actual Mid-Term Review Date:06-Nov-2013 Original Closing Date:31-Oct-2015 Revised Closing Date:30-Apr-2018 Project Development Objectives Project Development Objective (from Project Appraisal Document) The objective of the proposed Project is to modernize the land administration and management system to improve the efficiency, transparency and cost effectiveness of government services. Has the Project Development Objective been changed since Board Approval of the Project Objective? No PHRPDODEL Components Name A: Land Registration System Development:(Cost $0.13 M) B: Spatial Information and Cadastre System Modernization:(Cost $3.93 M) C: Improving Digital Services:(Cost $12.35 M) D: Project Management, Training, Public Awareness:(Cost $1.64 M) Overall Ratings Name Previous Rating Current Rating Progress towards achievement of PDO  Moderately Satisfactory  Moderately Satisfactory Overall Implementation Progress (IP)  Moderately Satisfactory  Moderately Satisfactory Overall Risk Rating  Moderate  Moderate 12/7/2017 Page 1 of 12 Public Disclosure Copy Public Disclosure Copy The World Bank Implementation Status & Results Report Integrated Land Administration System Project (P122219) Implementation Status and Key Decisions The implementing agencies are on track to achieve the PDO. Processing times in Cadastre Offices (COs) and Land Registry Offices (LROs) have significantly decreased and are now close to the 10-day end target. During the third quarter of 2017, 4.8 percent of the requests for registration and extracts received by COs and LROs have been lodged online, which means that the end-target of 5 percent has almost been achieved. With 28 agencies accessing the spatial data of the implementing agencies, the objective to ensure that these data are shared with at least 18 agencies has been exceeded. Finally, a survey will be conducted during the first quarter of 2018 to measure customers’ satisfaction with land administration services. The Bank and the implementing agencies are discussing a possible Additional Financing (AF). Among others, the AF would allow the implementing agencies to exceed the project targets; scale up efforts to digitize their archives and improve the quality of real property data; further develop e-services, and; advance the integration of cadastre and registration services. Risks Systematic Operations Risk-rating Tool Risk Category Rating at Approval Previous Rating Current Rating Political and Governance  --  Moderate  Moderate Macroeconomic  --  Low  Low Sector Strategies and Policies  --  Low  Low Technical Design of Project or Program  --  Low  Low Institutional Capacity for Implementation and Sustainability  --  Moderate  Moderate Fiduciary  --  Low  Low Environment and Social  --  Low  Low Stakeholders  --  Moderate  Moderate Other  --  --  -- Overall  --  Moderate  Moderate Results Project Development Objective Indicators PHINDPDOTBL  Increased customer satisfaction with land admin services (measured on a scale from 1 to 5) (Text, Custom) Baseline Actual (Previous) Actual (Current) End Target 4.4 (cadastre) 4.7 (cadastre) 4.7 (cadastre) Value 4.50 4.1 (Land registry) 4.5 (Land registry) 4.5 (Land registry) Date 30-Nov-2009 31-Dec-2016 31-Dec-2016 30-Apr-2018 Comments 12/7/2017 Page 2 of 12 Public Disclosure Copy Public Disclosure Copy The World Bank Implementation Status & Results Report Integrated Land Administration System Project (P122219) The current value is based on the 2016 customer satisfaction survey. The implementing agencies plan to conduct the next survey during the first quarter of 2018. PHINDPDOTBL  Reduced transaction processing times in the land registry and cadastre (Text, Custom) Baseline Actual (Previous) Actual (Current) End Target 10 days (LORs) 46 days (LROs) and 30 12.5 days (LROs) and 12 days (LROs) and 8 Value and 10 (COs) days (COs) 3.5 days (COs) days (COs) days Date 31-Dec-2010 30-Apr-2017 30-Sep-2017 30-Apr-2018 PHINDPDOTBL  Increased percentage of customers lodging requests online (Percentage, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 3.50 4.80 5.00 Date 31-Dec-2010 30-Apr-2017 30-Sep-2017 30-Apr-2018 Comments The increase from 3.5% to 4.8% since the previous ISR mainly results from improvements in the JIS statistical reporting functionality, which have allowed the implementing agencies to exclude the requests that were sent ex-officio between the Cadastre and Land Registry Offices. PHINDPDOTBL  Increased use of shared spatial data by government agencies/ministries (Text, Custom) Baseline Actual (Previous) Actual (Current) End Target 6 agencies use data of Value 28.00 28.00 18.00 SGA Date 31-Dec-2010 31-Mar-2017 30-Sep-2017 30-Apr-2018 Overall Comments 12/7/2017 Page 3 of 12 Public Disclosure Copy Public Disclosure Copy The World Bank Implementation Status & Results Report Integrated Land Administration System Project (P122219) Intermediate Results Indicators PHINDIRITBL  Percent of LR offices processing transactions in 10 days or less (Percentage, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 40.00 62.60 66.35 80.00 Date 31-Dec-2010 31-Mar-2017 30-Sep-2017 30-Apr-2018 PHINDIRITBL  No. of pages scanned (Text, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 12.5 million 12.5 million 10 million Date 31-Dec-2010 31-Mar-2017 30-Sep-2017 30-Apr-2018 PHINDIRITBL  Land registration strategy completed (Text, Custom) Baseline Actual (Previous) Actual (Current) End Target strategy Value no strategy In Progress In Progress completed Date 31-Dec-2010 31-Mar-2017 30-Sep-2017 30-Apr-2018 Comments The implementing agencies are preparing a joint cadastre and land registry strategy instead of the separate strategies that were initially planned. The plan is to complete the joint strategy during the first quarter of 2018. 12/7/2017 Page 4 of 12 Public Disclosure Copy Public Disclosure Copy The World Bank Implementation Status & Results Report Integrated Land Administration System Project (P122219) PHINDIRITBL  No. of queries on MOJ eLR-book web portal (Text, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 30 million 51 million 14.3 million no target Date 31-Dec-2010 31-Dec-2016 30-Sep-2017 30-Apr-2018 Comments The current value is the number of queries between January 1 to September 30, 2017. PHINDIRITBL  Average time to process transactions in COs (Text, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 30 days 3.5 days 8 days 10 days Date 31-Dec-2010 30-Apr-2017 30-Sep-2017 30-Apr-2018 PHINDIRITBL  Number of new offices completed (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 3.00 3.00 4.00 Date 31-Dec-2010 31-Mar-2017 30-Sep-2017 30-Apr-2018 Comments The SGA will not be able to complete the renovation of the Sisak regional CO before the project closing date. 12/7/2017 Page 5 of 12 Public Disclosure Copy Public Disclosure Copy The World Bank Implementation Status & Results Report Integrated Land Administration System Project (P122219) PHINDIRITBL  No. of pages scanned (Text, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 1 million 10.4 million 11.3 million 4 million Date 31-Dec-2010 31-Mar-2017 30-Sep-2017 30-Apr-2018 PHINDIRITBL  Number of services provided by the Geoportal (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 9.00 44.00 46.00 17.00 Date 31-Dec-2010 30-Mar-2017 30-Sep-2017 30-Apr-2018 PHINDIRITBL  Number of requests processed online via the Geoportal (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 850,000.00 4,117,000.00 4,026,000.00 1,100,000.00 Date 31-Dec-2010 31-Dec-2016 30-Sep-2017 30-Apr-2018 Comments The current value is the number of requests processed between January 1 to September 30, 2017. PHINDIRITBL  SGA strategy completed (Yes/No, Custom) Baseline Actual (Previous) Actual (Current) End Target Value N Y Y Y Date 31-Dec-2010 31-Mar-2017 30-Sep-2017 30-Apr-2018 12/7/2017 Page 6 of 12 Public Disclosure Copy Public Disclosure Copy The World Bank Implementation Status & Results Report Integrated Land Administration System Project (P122219) PHINDIRITBL  NSDI implementation underway (Text, Custom) Baseline Actual (Previous) Actual (Current) End Target Preliminary NSDI strategy Value Yes Yes Yes prepared Date 31-Dec-2010 31-Mar-2017 30-Sep-2017 30-Apr-2018 PHINDIRITBL  No. of page views on SGA cadastre web portal (Text, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 9.4 million 14.5 million 13.5 million no target Date 31-Dec-2010 31-Mar-2017 31-Mar-2017 30-Apr-2018 Comments The current value is the number of paged viewed between January 1 to September 30, 2017. PHINDIRITBL  No. of cadastre and land registry offices with Joint Information System in operation (Text, Custom) Baseline Actual (Previous) Actual (Current) End Target 108 LROs and 113 109 LROs and Value 3 LROs and 2 COs 107 LROs and 113 COs. COs. 82 COs Date 31-Dec-2010 31-Mar-2017 30-Sep-2017 30-Apr-2018 Comments The JIS has been rolled out to all COs and LROs (i.e 107 LROs and 113 COs, including the Zagreb CO). 12/7/2017 Page 7 of 12 Public Disclosure Copy Public Disclosure Copy The World Bank Implementation Status & Results Report Integrated Land Administration System Project (P122219) PHINDIRITBL  Number of Cadastral Municipalities with cadastre maps homogenized (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 106.00 106.00 400.00 Date 31-Dec-2010 31-Mar-2017 30-Sep-2017 30-Apr-2018 PHINDIRITBL  JIS management organization established (Text, Custom) Baseline Actual (Previous) Actual (Current) End Target Org. JIS management Org. established with established ad-hoc organization for JIS Value organization sufficient financing and with sufficient management established human capacity financing and human capacity Date 31-Dec-2010 31-Mar-2017 30-Sep-2017 30-Apr-2018 PHINDIRITBL  Percent of records in the JIS with the personal identification number (OIB) added (Text, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 7% 33.2% 38.5% 40% Date 31-Dec-2010 31-Mar-2017 30-Sep-2017 30-Apr-2018 PHINDIRITBL  No. of government registers connected to the JIS (Text, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 4.00 4.00 4.00 Date 31-Dec-2010 31-Mar-2017 30-Sep-2017 30-Apr-2018 12/7/2017 Page 8 of 12 Public Disclosure Copy Public Disclosure Copy The World Bank Implementation Status & Results Report Integrated Land Administration System Project (P122219) PHINDIRITBL  No. of web services provided to external users via JIS (Text, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 5.00 6.00 4.00 Date 31-Dec-2010 31-Mar-2017 30-Sep-2017 30-Apr-2018 Comments The e-registration service (electronic submission of request for land book registration) has been introduced for lawyers and public notaries in the entire Croatia on March 15, 2017. PHINDIRITBL  M&E system in operation (Yes/No, Custom) Baseline Actual (Previous) Actual (Current) End Target Value Y Y Y Y Date 31-Dec-2010 31-Mar-2017 30-Sep-2017 30-Apr-2018 PHINDIRITBL  Number of training programs delivered for SGA staff (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 21.00 21.00 12.00 Date 31-Dec-2010 31-Mar-2017 30-Sep-2017 30-Apr-2018 PHINDIRITBL  Number of SGA staff trained (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 3,337.00 3,423.00 800.00 Date 31-Dec-2010 31-Mar-2017 30-Sep-2017 30-Apr-2018 12/7/2017 Page 9 of 12 Public Disclosure Copy Public Disclosure Copy The World Bank Implementation Status & Results Report Integrated Land Administration System Project (P122219) PHINDIRITBL  Number of training programs delivered for MOJ staff (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 8.00 8.00 4.00 Date 31-Dec-2010 31-Mar-2017 30-Sep-2017 30-Apr-2018 PHINDIRITBL  Number of MOJ staff trained (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 929.00 934.00 600.00 Date 31-Dec-2010 31-Mar-2017 30-Sep-2017 30-Apr-2018 PHINDIRITBL  Avg no. of days to complete recordn of purchase/sale of property in land adm systm (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 46.00 12.50 12.00 10.00 Date 31-Dec-2010 31-Mar-2017 30-Sep-2017 30-Apr-2018 PHINDIRITBL  Avg no. of days to complete recordn of purchase/sale of property–Urban (Number, Custom Breakdown) Baseline Actual (Previous) Actual (Current) End Target Value 46.00 12.50 12.00 7.00 Date 31-Dec-2010 31-Mar-2017 30-Sep-2017 30-Apr-2018 12/7/2017 Page 10 of 12 Public Disclosure Copy Public Disclosure Copy The World Bank Implementation Status & Results Report Integrated Land Administration System Project (P122219) PHINDIRITBL  User Perception of Quality of Public Services (%) (Percentage, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 88.00 90.00 90.00 90.00 Date 30-Nov-2009 31-Dec-2016 31-Dec-2016 30-Apr-2018 PHINDIRITBL  Total number of transactions of the main public service targeted by the project (Number, Custom Supplement) Baseline Actual (Previous) Actual (Current) End Target Value 200,000.00 -- -- 200,000.00 Overall Comments Data on Financial Performance Disbursements (by loan) Project Loan/Credit/TF Status Currency Original Revised Cancelled Disbursed Undisbursed Disbursed P122219 IBRD-80860 Effective USD 23.80 23.80 0.00 18.06 1.71 76% Key Dates (by loan) Project Loan/Credit/TF Status Approval Date Signing Date Effectiveness Date Orig. Closing Date Rev. Closing Date P122219 IBRD-80860 Effective 04-Aug-2011 17-Aug-2011 15-Nov-2011 31-Oct-2015 30-Apr-2018 Cumulative Disbursements 12/7/2017 Page 11 of 12 Public Disclosure Copy Public Disclosure Copy The World Bank Implementation Status & Results Report Integrated Land Administration System Project (P122219) Restructuring History Level 2 Approved on 16-Jan-2014 ,Level 2 Approved on 07-Aug-2015 ,Level 2 Approved on 13-Apr-2017 Related Project(s) P166321-Integrated Land Administration System - Additional Financing ,P166324-Integrated Land Administration System - Additional Financing 12/7/2017 Page 12 of 12 Public Disclosure Copy