World Bank Group Country Opinion Survey 2015: Sao Tome and Principe FY15 Sao Tome and Principe Country Opinion Survey Report THE WORLD BANK GROUP Public Opinion Research Group 1 February 2016 World Bank Group Country Opinion Survey 2015: Sao Tome and Principe Acknowledgements The Sao Tome and Principe Country Opinion Survey is part of the County Opinion Survey Program series of the World Bank Group. This report was prepared by the Public Opinion Research Group (PORG) team led by Sharon Felzer (Senior Communications Officer, Head of PORG), Svetlana Markova, Jing Guo, and Jessica Cameron. Calita Woods, Dania Mendoza, and Isabel Tepedino provided data support. The report was prepared under the overall guidance and supervision of Sumir Lal (Director, ECRGP). PORG acknowledges the significant contribution from the country team and the local fielding agency AGORA Consultoria e Servicos. In particular, PORG is grateful for the support from Rafael Saute (Senior Communications Officer) who coordinated the survey related activities from Maputo, Mozambique, and Domingas de Fatima Rego Pegado (Program Assistant) from Luanda, Angola. s 1 World Bank Group Country Opinion Survey 2015: Sao Tome and Principe Table of Contents I. Objectives ...................................................................................3 II. Methodology ...............................................................................3 III. Demographics of the Sample.......................................................4 IV. General Issues Facing Sao Tome and Principe .............................8 V. Overall Attitudes toward the World Bank Group .......................12 VI. Sectoral Importance and Effectiveness......................................20 VII. How the World Bank Group Operates .......................................25 VIII. World Bank Group’s Knowledge and Instruments .....................32 IX. The Future Role of the World Bank Group in Sao Tome and Principe 36 X. Communication and Outreach ..................................................41 XI. Appendices ................................................................................48 2 World Bank Group Country Opinion Survey 2015: Sao Tome and Principe I. Objectives This survey was designed to assist the World Bank Group (WBG) in gaining a better understanding of how stakeholders in Sao Tome and Principe perceive the WBG. The survey explored:  General Issues Facing Sao Tome and Principe  Overall Attitudes toward the World Bank Group  World Bank Group’s Effectiveness and Results  The World Bank Group’s Knowledge Work and Activities  Working with the World Bank Group  The Future Role of the World Bank Group in Sao Tome and Principe  Communication and Information Sharing  Background Information II. Methodology From April to May 2015, 361 stakeholders of the WBG in Sao Tome and Principe were invited to provide their opinions on the WBG’s work in the country by participating in a country opinion survey. Participants were drawn from the Office of the President/Prime Minister; office of a minister; office of a parliamentarian; ministries/ministerial departments; Project Management Units (PMUs) overseeing implementation of WBG projects; consultants/contractors working on WBG-supported projects/ programs; local governments; bilateral/multilateral agencies; private sector organizations; private foundations; the financial sector/private banks; non-profit organizations/community based organizations; the media; independent government institutions; trade unions; faith-based groups; youth groups; academia/research institutes/think tanks; the judiciary branch; and other organizations. A total of 290 stakeholders participated in the survey (80% response rate). Respondents received and completed with the presence of a representative of the independent fielding agency. Respondents were asked about: general issues facing Sao Tome and Principe; their overall attitudes toward the WBG; the WBG’s effectiveness and results; the WBG’s knowledge work and activities; working with the WBG; the WBG’s future role in Sao Tome and Principe; and the WBG’s communication and information sharing. Every country that engages in the Country Opinion Survey must include specific indicator questions that will be aggregated for the World Bank Group’s annual Corporate Scorecard. These questions are identified throughout the survey report. The results in this year’s Country Survey were compared to those in the Country Survey conducted in FY’12 (response rate is 63%, N=125). Data were weighted to reach the same stakeholder composition in two years, which allows for year comparisons. Stakeholder groups which were not present in both fiscal years were not included in the comparison. Respondents who belonged to the “other� stakeholder category were not included either. As a result, means of the FY’15 data and the total number of respondents in both years are slightly different from those of the original data reported in appendices A, B, C, D, and F. For the weighted stakeholder breakdown and year comparison results, please see appendix E (page 99). 3 World Bank Group Country Opinion Survey 2015: Sao Tome and Principe III. Demographics of the Sample Current Position  For further analyses, respondents from the office of the President, Prime Minister and Office of a Minister were combined, respondents from ministries/ ministerial departments/implementation agencies, PMUs, and consultants working on WBG projects were combined; respondents from the financial sector/private banks were combined with those from private sector organizations; respondents from non-profit organizations/community based organizations, private foundations, faith-based groups, trade unions, and youth groups were combined in the “CSO� category. Few respondents from academia, the judiciary branch, and other organizations were included in the “Other� category. Percentage of Respondents (N=259) Employee of a Ministry, Ministerial Department or Implementation Agency 25% Office of Minister 10% Office of the President, Prime Minister 9% Media 7% Private Sector Organization 6% NGO/Community Based Organization 6% Other 6% Local Government Office or Staff 5% Office of Parliamentarian 5% Independent Government Institution 4% Bilateral/Multilateral Agency 4% Financial Sector/Private Bank 3% Project Management Unit (PMU)/Consultant/Contractor working on WBG supported project 2% Private Foundation 2% Trade Union 2% Faith-Based Group 2% Judiciary Branch 1% Academia/Research Institute/Think Tank 1% Youth Group <1% “Which of the following best describes your current position?� (Respondents chose from a list.) 4 World Bank Group Country Opinion Survey 2015: Sao Tome and Principe III. Demographics of the Sample (continued) Area of Primary Specialization Percentage of Respondents (N=259) Other 25% Governance 10% Education 9% Health, nutrition, and population 7% Agriculture 7% Generalist (specialized in multiple sectors) 5% Macroeconomics and fiscal management 5% Social protection and labor 5% Finance and markets 5% Fragility, conflict and violence 3% Environment and natural resources 3% Trade and competitiveness 3% Urban, rural, and social development 3% Public-private partnerships 2% Transport and ICT 2% Energy and extractives 2% Poverty 2% Jobs 2% Water 1% Climate Change 1% Gender <1% “Please identify the primary specialization of your work.� (Respondents chose from a list.) 5 World Bank Group Country Opinion Survey 2015: Sao Tome and Principe III. Demographics of the Sample (continued) Geographic locations  For comparisons between geographic locations, please go to appendix C (page 88). Percentage of Respondents (N=277) Ilha de Príncipe, 17% Ilha de São Tomé, 83% "Which best represents your geographic location?" (Respondents chose from a list.) Exposure to Agencies within the World Bank Group Percentage of Respondents (N=169) The Multilateral Investment Guarantee Agency Other, 19% (MIGA), 7% The International Finance Corporation (IFC), The World Bank 9% (IDA), 65% "Which of the following agencies of the World Bank Group do you primarily engage with in Sao Tome and Principe?" (Respondents chose from a list.) 6 World Bank Group Country Opinion Survey 2015: Sao Tome and Principe III. Demographics of the Sample (continued) Familiarity with the World Bank Group  Year comparison: Respondents in this year’s country survey and the FY’12 country survey had statistically similar levels of familiarity with the WBG (weighted mean in FY’15 = 5.4; weighted mean in FY’12 = 5.4)1.  Respondents’ levels of familiarity with the WBG were significantly, strongly correlated with their ratings of the WBG’s overall effectiveness in Sao Tome and Principe, and significantly, moderately correlated with the extent to which the WBG plays a relevant role in development in Sao Tome and Principe and the extent to which the WBG contributes to the country’s development results. Mean Familiarity Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 5.3 Independent Government Institution 8.0 Private Sector/ Financial Sector/ Private Bank 6.1 Office of the President/ Prime Minister/ 6.1 Minister Local Government 6.0 Other 5.6 Office of Parliamentarian 5.5 Media 5.4 Bilateral/ Multilateral Agency 5.1 Employee of a Ministry/ PMU/ Consultant 4.9 CSO 3.7 "How familiar are you with the work of the World Bank Group in Sao Tome and Principe?" (1 - "Not familiar at all", 10 - "Extremely familiar") 1 Please refer to Appendix E (page 99) for more details on weighting. The means in the chart were calculated based on un-weighted data. 7 World Bank Group Country Opinion Survey 2015: Sao Tome and Principe IV. General Issues Facing Sao Tome and Principe Headed in the Right Direction2  Year comparison: this year’s respondents were significantly more likely to indicate that Sao Tome and Principe is headed in the right direction, compared to respondents in the FY’12 country survey. Percentage of Respondents (FY 2015 N=208; FY 2012 N=114) 64% The right direction 28% 7% The wrong direction 32% 28% FY 2015 Not sure 40% FY 2012 "In general, would you say that Sao Tome and Principe is headed in ...?" (Respondents chose from a list.) (Note: percentages may not total 100 due to rounding) 2 All percentages presented in the chart were calculated based on weighted data from FY 2015 and FY 2012 country surveys. Please refer to Appendix E for more details on weighting. 8 World Bank Group Country Opinion Survey 2015: Sao Tome and Principe IV. General Issues Facing Sao Tome and Principe (continued) Development Priority  Year comparison: Respondents in the previous FY’12 Country Survey indicated that the most important development priorities in Sao Tome and Principe were “education� (35%) and “rural development� (21%). Percentage of Respondents (N=279) Education 37% Public sector governance/reform 32% Health 25% Energy 22% Private sector development 20% Job creation/employment 19% Foreign direct investment 17% Food security 14% Poverty reduction 13% Tourism 13% Anti corruption 13% Water and sanitation 11% Social protection 11% Law and justice 11% Economic growth 10% Agricultural development 6% Rural development 4% Transport 4% Information and communications technology 3% Equality of opportunity 3% "Listed below are a number of development priorities in Sao Tome and Principe. Please identify which of the following you consider the most important development priorities in Sao Tome and Principe. (Choose no more than THREE)" (Respondents chose from a list. Responses combined. Top 20 of 33 response options shown.) 9 World Bank Group Country Opinion Survey 2015: Sao Tome and Principe IV. General Issues Facing Sao Tome and Principe (continued) What Would Contribute Most to Reducing Poverty  Year comparison: In the previous FY’12 Country Survey, respondents indicated that the greatest contributors to poverty reduction in Sao Tome and Principe were “economic growth� (47%), “education� (39%), and “water and sanitation� (25%). Percentage of Respondents (N=281) Education 38% Economic growth 26% Job creation/employment 23% Agricultural development 21% Rural development 21% Water and sanitation 17% Private sector development 16% Health 16% Energy 12% Foreign direct investment 11% Equality of opportunity 11% Public sector governance/reform 11% Anti corruption 9% Social protection 9% Tourism 9% Law and justice 8% Blue economy 7% Food security 6% Gender equity 4% Transport 4% "Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Sao Tome and Principe? (Choose no more than THREE)" (Respondents chose from a list. Responses combined. Top 20 of 32 response options shown.) 10 World Bank Group Country Opinion Survey 2015: Sao Tome and Principe IV. General Issues Facing Sao Tome and Principe (continued) Factors Contributing to “Shared Prosperity� Percentage of Respondents (N=264) Education and training that better ensure job 39% opportunity Consistent economic growth 34% Better employment opportunities for young people 25% Greater access to micro-finance for the poor 18% Greater voice and participation for citizens to help 15% ensure greater accountability Better entrepreneurial opportunities 15% Better opportunity for the poor who live in rural areas 12% Better employment opportunities for women 9% Better quality public services 7% Greater access to health and nutrition for citizens 6% Greater equity of fiscal policy 5% More reliable social safety net 5% A growing middle class 4% Better opportunity for the poor who live in urban 2% areas Other 1% "The World Bank Group’s “Shared Prosperity� goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity� in your country, which of the following TWO best illustrate how this would be achieved in Sao Tome and Principe? (Choose no more than TWO)" 11 World Bank Group Country Opinion Survey 2015: Sao Tome and Principe V. Overall Attitudes toward the World Bank Group Attributing Failed/Slow Reform Efforts  Year comparison: Respondents in the previous FY’12 Country Survey indicated that they most often attributed failed or slow World Bank assisted reform efforts to the following: “there is not an adequate level of citizen/civil society participation� (34%), “the Government works inefficiently� (32%), and “the World Bank is not sensitive enough to political/social realities on the ground (31%).�  Stakeholder groups: Among this year’s respondents, respondents from the private sector/financial sector/private banks were significantly more likely to attribute failed or slow WBG assisted reform efforts to that “reforms are not well thought out in light of the country challenges� compared to respondents from other stakeholder groups. Percentage of Respondents (N=259) The World Bank Group is not sensitive enough to 31% political/social realities on the ground Reforms are not well thought out in light of 27% country challenges There is not an adequate level of citizen/civil 26% society participation Political pressures and obstacles 24% Lack of/inadequate levels of capacity in 22% Government The World Bank Group does not do adequate 18% follow through/follow-up The Government works inefficiently 17% Poor donor coordination 12% The World Bank Group works too slowly 10% Other 3% "When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 12 World Bank Group Country Opinion Survey 2015: Sao Tome and Principe V. Overall Attitudes toward the World Bank Group (continued) As noted in the “Methodology� section, the indicator questions referred to throughout the survey report are questions that are asked in every country that engages in the Country Opinion Survey. These will be aggregated for the World Bank Group’s annual Corporate Scorecard. The World Bank Group’s Overall Effectiveness3 (Indicator Question) Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 5.9 FY 2015 All respondents* 5.2 FY 2012 "Overall, please rate your impression of the World Bank Group's effectiveness in Sao Tome and Principe." (1 - "Not effective at all", 10 - "Very effective") (*Significantly different between FY 2015 and FY 2012) Achieving Development Results (Indicator Question) Mean Rating 1 2 3 4 5 6 7 8 9 10 6.9 All respondents* FY 2015 6.0 FY 2012 "To what extent does the World Bank Group’s work help to achieve development results in Sao Tome and Principe?" (1-"To no degree at all", 10-"To a very significant degree") (*Significantly different between FY 2015 and FY 2012) WBG Staff Preparedness Mean Rating 1 2 3 4 5 6 7 8 9 10 6.8 FY 2015 All Respondents 6.3 FY 2012 "To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Sao Tome and Principe solve its most complicated development challenges?" (1-"To no degree at all", 10-"To a very significant degree") 3 All means presented in this chart were calculated based on weighted data from FY’15 and FY’12. 13 World Bank Group Country Opinion Survey 2015: Sao Tome and Principe V. Overall Attitudes toward the World Bank Group (continued) The World Bank and the IFC Working Together  Only those stakeholders who responded “Yes� to the question “Do your projects involve both the World Bank and the IFC?� provided their views on the working relationship between the World Bank and the IFC. Percentage of Respondents (N=37) The two institutions do not work well together, 3% Don't know, 14% The way the two institutions work together needs The two improvement, 54% institutions work well together, 30% “If your projects involved both the World Bank and the IFC, what was your view on the two institutions working together in Sao Tome and Principe?� (Respondents chose from a list.) (Note: percentages may not total 100 due to rounding.) 14 World Bank Group Country Opinion Survey 2015: Sao Tome and Principe V. Overall Attitudes toward the World Bank Group (continued) Overall Ratings for Indicator Questions by Stakeholder Groups4  Stakeholder groups: respondents across stakeholder groups gave significantly different overall ratings for the twenty five indicator questions. Compared to other respondents, respondents from CSO gave significantly lower ratings for these indicator questions. Mean Ratings 1 2 3 4 5 6 7 8 9 10 All Stakeholder Groups 6.5 Independent Government Institution 7.0 Office of the President/ Prime Minister/ 6.9 Minister Local Government 6.8 Private Sector/ Financial Sector/ Private Bank 6.7 Bilateral/ Multilateral Agency 6.6 Employee of a Ministry/ PMU/ Consultant 6.6 Office of Parliamentarian 6.5 Other 6.3 Media 6.1 CSO 5.1 Mean Ratings for All Indicator Questions by Stakeholder Groups on a Scale from 1 to 10 4 Responses to all twenty five indicator questions by stakeholder levels of collaboration with the WBG can be found in Appendix F (page 104). 15 World Bank Group Country Opinion Survey 2015: Sao Tome and Principe V. Overall Attitudes toward the World Bank Group (continued) Greatest Value  Year comparison: Respondents in the previous FY’12 Country Survey indicated that the World Bank‘s greatest value to Sao Tome and Principe were its “financial resources� (59%) and “technical assistance� (33%). Percentage of Respondents (N=253) Financial resources 21% 16% 37% Policy advice, studies, analyses 19% 16% 35% Capacity development 20% 13% 33% Mobilizing third party financial resources 16% 16% 32% Technical assistance 13% 16% 29% Donor coordination 3% 10% 13% Linkage to non-Bank expertise 6% 7% Data 7% Convening/facilitating 5% Greatest value Second greatest value Other 1% "When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Sao Tome and Principe?" (Respondents chose from a list.) 16 World Bank Group Country Opinion Survey 2015: Sao Tome and Principe V. Overall Attitudes toward the World Bank Group (continued) Most Effective Instruments in Reducing Poverty  Year comparison: Respondents from the previous FY’12 Country Survey indicated that the most effective World Bank’s instruments in reducing poverty in Sao Tome and Principe were “investment lending� (57%) and “capacity development� (47%). Percentage of Respondents (N=275) Capacity development 41% Investment lending 38% Policy based lending / budget support to the 30% Government Technical assistance 26% Trust Fund management 13% Multi-sectoral approaches 13% Don’t know 11% Knowledge products/services 7% Other 1% “Which World Bank Group's instruments do you believe are the MOST effective in reducing poverty in Sao Tome and Principe? (Choose no more than TWO)� (Respondents chose from a list. Responses combined.) 17 World Bank Group Country Opinion Survey 2015: Sao Tome and Principe V. Overall Attitudes toward the World Bank Group (continued) Importance and Effectiveness of WBG’s Capacity Building Work Mean Rating 1 2 3 4 5 6 7 8 9 10 Project implementation (or other organizational 6.5 strengthening) 7.5 Policy design (for clarity and better incentives to 6.5 achieve development goals) 7.9 Citizen engagement (incorporating citizens' 4.7 voices into development) 7.2 Effectiveness Importance "How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Sao Tome and Principe?" (1 - "Not effective at all", 10 - "Very effective") "When thinking about how to improve capacity building in Sao Tome and Principe to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building?" (1 - "Not important at all", 10 - "Very important") 18 World Bank Group Country Opinion Survey 2015: Sao Tome and Principe V. Overall Attitudes toward the World Bank Group (continued) Greatest Weakness  Year comparison: Respondents in the previous FY’12 Country Survey indicated that the World Bank’s greatest weaknesses in its work in Sao Tome and Principe were “imposing technocratic solutions without regard to political realities� (33%) and “not being adequately sensitive to political/social realities in STP� (21%). Percentage of Respondents (N=278) Not enough public disclosure of its work 22% World Bank Group’s processes too complex 20% Too influenced by developed countries 20% Not adequately sensitive to political/social realities in 18% STP Don’t know 17% Its advice and strategies do not lend themselves to 14% practical problem solving Imposing technocratic solutions without regard to 14% political realities Not collaborating enough with stakeholders outside 12% the Government World Bank Group’s processes too slow 10% Staff too inaccessible 7% Not exploring alternative policy options 6% Not aligned with country priorities 5% Not willing to honestly criticize policies and reform 4% efforts in the country Other 3% Arrogant in its approach 1% Not client focused 1% The credibility of its knowledge/data 1% Not aligned with other donors’ work <1% "Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Sao Tome and Principe? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 19 World Bank Group Country Opinion Survey 2015: Sao Tome and Principe VI. Sectoral Importance and Effectiveness Importance of WBG’s Support in Sectoral Areas Mean Importance Rating 1 2 3 4 5 6 7 8 9 10 Poverty reduction 8.7 Energy 8.7 Education 8.7 Economic growth 8.6 Water and sanitation 8.6 Health 8.5 Food security 8.2 Transport 8.2 Information and communications technology 8.2 Anti corruption 8.2 Agricultural development 8.2 Public sector governance/reform 8.1 Tourism 8.0 Job creation/employment 8.0 Private sector development 8.0 Blue economy 7.9 Rural development 7.9 Environmental sustainability 7.9 Foreign direct investment 7.8 Law and justice 7.8 Climate change 7.7 Natural resource management 7.6 Communicable/non-communicable diseases 7.6 Equality of opportunity 7.5 Global/regional integration 7.5 Social protection 7.4 Financial markets 7.3 Trade and exports 7.3 Disaster management 7.3 Urban development 7.3 Crime and violence 7.1 Gender equity 7.1 Regulatory framework 6.9 "In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Sao Tome and Principe?" (1-"Not important at all", 10-"important") 20 World Bank Group Country Opinion Survey 2015: Sao Tome and Principe VI. Sectoral Importance and Effectiveness (continued) Effectiveness of WBG’s Support in Sectoral Areas: Year Comparison5 Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 Education* 6.9 5.7 Public sector governance/reform 6.8 Health* 6.7 5.3 Climate change* 6.5 5.4 Economic growth* 6.5 5.2 Information and communications technology* 6.4 5.0 Poverty reduction* 6.3 5.3 Environmental sustainability* 6.2 5.2 Disaster management* 5.8 3.6 Natural resource management* 5.6 4.4 Private sector development* 5.1 3.7 FY 2015 5.0 FY 2012 Social protection* 3.9 "How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Sao Tome and Principe?" (1-"Not effective at all", 10-"Very effective") (*Significantly different between FY 2015 and FY 2012) 5 All means presented in this chart are calculated based on weighted data. See Appendix E for details. 21 World Bank Group Country Opinion Survey 2015: Sao Tome and Principe VI. Sectoral Importance and Effectiveness (continued) Effectiveness of WBG’s Support in Sectoral Areas: Collaboration6 Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 Education* 7.8 6.8 Environmental sustainability* 7.7 6.3 Climate change 7.5 6.5 Public sector governance/reform 7.5 6.8 Health 7.4 6.7 Information and communications technology* 7.3 6.0 Economic growth 7.1 6.5 Poverty reduction 6.9 6.2 Disaster management 6.8 5.7 Natural resource management 6.6 5.5 Social protection 5.9 5.4 Collaborating with the WBG Private sector development 5.3 Not collaborating 5.0 with the WBG "How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Sao Tome and Principe?" (1-"Not effective at all", 10-"Very effective") (*Significantly different between collaborators and non-collaborators with the WBG) 6 Note in the Appendix on the sectoral effectiveness (Appendix A, page 51) that primarily informed stakeholders responded to this question. Respondents were given the option of “don’t know� if they did not have exposure to the WBG’s work in certain development areas. 22 World Bank Group Country Opinion Survey 2015: Sao Tome and Principe VI. Sectoral Importance and Effectiveness (continued) The WBG Promoting Private Public Partnerships Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 6.2 “To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public partnerships in Sao Tome and Principe?" (1 - "To no degree at all", 10 - "To a very significant degree") Helping the Poorest Percentage of Respondents (N=275) To a fully sufficient degree, 5% Don't know, 21% To a somewhat sufficient degree, To a very 30% insufficient degree, 14% To a somewhat insufficient degree, 30% “To what extent do you believe that the World Bank Group's work and support help the poorest in Sao Tome and Principe?� (Respondents chose from a list.) 23 World Bank Group Country Opinion Survey 2015: Sao Tome and Principe VI. Sectoral Importance and Effectiveness (continued) Drivers of Effectiveness To determine the key drivers of respondents’ ratings of the World Bank Group’s overall effectiveness and ratings of its ability to help achieve development results in Sao Tome and Principe, bivariate correlational analyses were conducted using respondents’ ratings of the twelve specific areas of effectiveness. Correlational analyses, however, are not able to tell us exactly what is causing respondents’ ratings of the World Bank Group’s overall effectiveness or ratings of its ability to help achieve development results. Rather, these analyses tell us that as ratings of effectiveness in one area increase, respondents’ ratings of the WBG’s overall effectiveness increase, or as ratings of effectiveness in one area increase, ratings of the WBG’s ability to help achieve development results increase. Thus, it can be inferred that respondents’ perceptions of effectiveness in one specific area are related to, or drive, respondents’ perceptions of the WBG’s overall effectiveness or perceptions of the WBG’s ability to help achieve development results.  Overall Effectiveness: Those specific areas with the highest Pearson Product-Moment correlations were determined to be the most closely related to perceptions of the WBG’s overall effectiveness, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the WBG’s overall effectiveness in Sao Tome and Principe. The areas determined to be key drivers from these analyses were:  The WBG’s effectiveness at natural resource management;  The WBG’s effectiveness at climate change; and  The WBG’s effectiveness at public sector governance/reform.  Achieving Development Results: Those specific areas with the highest Pearson Product- Moment correlations were determined to be the most closely related to perceptions of the WBG’s ability to help achieve development results in Sao Tome and Principe, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the WBG’s ability to help achieve development results. The areas determined to be key drivers from these analyses were:  The WBG’s effectiveness at natural resource management;  The WBG’s effectiveness at economic growth; and  The WBG’s effectiveness at health. 24 World Bank Group Country Opinion Survey 2015: Sao Tome and Principe VII. How the World Bank Group Operates The World Bank Group’s Work in Sao Tome and Principe: Year Comparison7 Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 Overall the World Bank Group currently plays a 6.8 relevant role in development in STP¹ 6.6 The World Bank Group’s work is aligned with 5.9 what I consider the development priorities for STP¹ 5.5 FY 2015 The World Bank Group supports programs and 5.9 FY 2012 strategies that are realistic for STP 5.6 "To what extent do you agree with the following statements about the World Bank Group’s work in Sao Tome and Principe?" (1-"Strongly disagree", 10-"Strongly agree") ¹Indicator Question 7 Means in the chart were calculated based on weighted data. For more information about weighting, please see Appendix E. 25 World Bank Group Country Opinion Survey 2015: Sao Tome and Principe VII. How the World Bank Group Operates (continued) The World Bank Group’s Work in Sao Tome and Principe: Collaboration Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 Overall the World Bank Group currently plays a 7.3 relevant role in development in STP¹ 6.8 The World Bank Group supports programs and 6.8 strategies that are realistic for STP 6.0 The World Bank Group’s work is aligned with 6.5 what I consider the development priorities for STP¹ 5.9 Collaborating with the WBG Not collaborating with the WBG "To what extent do you agree with the following statements about the World Bank Group’s work Sao Tome and Principe?" (1-"Strongly disagree", 10-"Strongly agree") ¹Indicator Question 26 World Bank Group Country Opinion Survey 2015: Sao Tome and Principe VII. How the World Bank Group Operates (continued) Overall Perceptions: Year Comparison8  Year comparison: As indicated in the chart below, respondents in this year’s Country Survey had significantly higher levels of agreement with the statements that “working with the WBG increases STP’s institutional capacity� compared to respondents in the FY’12 Country Survey. However, this year’s respondents had significantly lower levels of agreement with the statement that “the WBG disburses funds promptly� than respondents in the last Survey. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 Working with the World Bank Group increases STP’s 7.2 institutional capacity* 5.9 The World Bank Group effectively monitors and 6.9 evaluates the projects and programs it supports 6.4 The World Bank Group treats clients and stakeholders 6.8 in STP with respect 6.5 The World Bank Group provides effective 6.6 implementation support 5.9 Where country systems are adequate, the World 6.5 Bank Group makes appropriate use of them¹ 5.8 The World Bank Group’s “Safeguard Policy� 5.7 requirements are reasonable 5.4 The World Bank Group’s approvals and reviews are 5.1 done in a timely fashion 5.6 5.1 The World Bank Group takes decisions quickly in STP¹ The World Bank Group’s conditions on its lending are 4.9 reasonable 4.8 FY 2015 FY 2012 3.8 The World Bank Group disburses funds promptly* 4.7 "To what extent do you agree/disagree with the following statements?" (1-"Strongly disagree", 10-"Strongly agree") (*Significantly different between FY 2015 and FY 2012) ¹Indicator Question 8 Means in the chart were calculated based on weighted data. 27 World Bank Group Country Opinion Survey 2015: Sao Tome and Principe VII. How the World Bank Group Operates (continued) Overall Perceptions: Collaboration  Collaboration: As indicated in the chart below, respondents who collaborate with the WBG had significantly higher levels of agreement with several statements below, compared to respondents who do not collaborate with the WBG. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 Working with the World Bank Group increases STP’s 8.1 institutional capacity* 6.9 The World Bank Group effectively monitors and 7.9 evaluates the projects and programs it supports 7.1 Where country systems are adequate, the World 7.7 Bank Group makes appropriate use of them*¹ 6.4 The World Bank Group treats clients and stakeholders 7.6 in STP with respect 6.6 The World Bank Group provides effective 7.4 implementation support 6.7 The World Bank Group’s “Safeguard Policy� 7.2 requirements are reasonable* 5.7 The World Bank Group’s conditions on its lending are 6.6 reasonable* 4.9 The World Bank Group’s approvals and reviews are 6.2 done in a timely fashion 5.5 The World Bank Group takes decisions quickly in 5.6 STP*¹ 4.7 4.7 The World Bank Group disburses funds promptly 3.7 Collaborating with the WBG Not collaborating with the WBG "To what extent do you agree/disagree with the following statements?" (1-"Strongly disagree", 10-"Strongly agree") (*Significantly different between collaborators and non-collaborators with the WBG) ¹Indicator Question 28 World Bank Group Country Opinion Survey 2015: Sao Tome and Principe VII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner: Year Comparison9  Year comparison: As indicated in the chart below, respondents in this year’s Country Survey gave significantly higher ratings for a number of qualities below of the WBG as a development partner compared to respondents in the FY’12 Country Survey. Mean Rating 1 2 3 4 5 6 7 8 9 10 Collaboration with the Government*¹ 7.9 7.2 Being a long-term partner¹ 7.8 Responsiveness*¹ 7.1 5.2 Straightforwardness and honesty*¹ 6.9 5.5 Collaboration with other donors and development 6.8 partners¹ 6.4 Openness (sharing data and other information)*¹ 6.2 5.2 Staff accessibility*¹ 5.8 4.5 Being inclusive*¹ 5.7 4.7 The speed in which it gets things accomplished on the 5.6 ground¹ Flexibility (in terms of the institution’s products and 5.4 services)*¹ 4.7 Flexibility (in terms of changing country 5.3 circumstances)¹ 4.8 Collaboration with civil society¹ 4.9 Ease of access to the people at the World Bank Group 4.8 who are making decisions important to my work¹ FY 2015 Collaboration with the private sector¹ 4.4 FY 2012 "To what extent is the World Bank Group an effective development partner in Sao Tome and Principe, in terms of each of the following?" (1-"To no degree at all", 10-"To a very significant degree") (*Significantly different between FY2015 and FY2012) ¹Indicator Question 9 All means in this chart were calculated based on weighted data. 29 World Bank Group Country Opinion Survey 2015: Sao Tome and Principe VII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner: Collaboration Mean Rating 1 2 3 4 5 6 7 8 9 10 Being a long-term partner¹ 8.4 7.8 Collaboration with the Government¹ 8.0 8.0 Responsiveness¹ 7.6 7.3 Collaboration with other donors and development 7.2 partners¹ 6.8 Straightforwardness and honesty¹ 7.2 6.8 Openness (sharing data and other information)¹ 6.6 6.3 Staff accessibility¹ 6.4 5.7 Ease of access to the people at the World Bank Group 6.4 who are making decisions important to my work*¹ 4.9 Flexibility (in terms of the institution’s products and 6.4 services)¹ 5.5 The speed in which it gets things accomplished on the 6.3 ground¹ 5.6 Being inclusive¹ 6.2 5.8 Flexibility (in terms of changing country 6.0 circumstances)¹ 5.5 Collaboration with civil society¹ 5.7 5.1 Collaboration with the private sector¹ 5.0 4.4 Collaborating with the WBG Not collaborating with the WBG "To what extent is the World Bank Group an effective development partner in Sao Tome and Principe, in terms of each of the following?" (1-"To no degree at all", 10-"To a very significant degree") (*Significantly different between collaborators and non-collaborators with the WBG) ¹Indicator Question 30 World Bank Group Country Opinion Survey 2015: Sao Tome and Principe VII. How the World Bank Group Operates (continued) Internal Measuring and Monitoring Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 5.9 "To what extent do you believe the World Bank Group measures and corrects its work in real time in Sao Tome and Principe?" (1-"To no degree at all", 10-"To a very significant degree") 31 World Bank Group Country Opinion Survey 2015: Sao Tome and Principe VIII. World Bank Group’s Knowledge and Instruments Frequency of Consulting WBG Knowledge Work and Activities10  Year comparison: This year’s respondents were significantly less likely to consult the WBG’s knowledge work and activities monthly compared to respondents in the FY’12 Country Survey. Percentage of Respondents (FY 2015 N=233; FY 2012 N=111) 4% Weekly 0% 7% Monthly 20% 48% A few times a year 45% 30% Rarely 23% 11% Never 12% "How frequently do you consult World Bank Group's knowledge work and activities in the work you do?" (Respondents chose from a list.) 10 All percentages in the chart were based on weighted data. 32 World Bank Group Country Opinion Survey 2015: Sao Tome and Principe VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Sao Tome and Principe’s Knowledge Needs11 (Indicator Question) Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 5.5 All Respondents FY 2015 5.3 FY 2012 "The World Bank Group meets Sao Tome and Principe's needs for knowledge services (e.g., research, analysis, data, technical assistance)" (1-"Strongly disagree", 10-"Strongly agree") Contribution of the WBG’s Knowledge Work and Activities (Indicator Question) Mean Significance Rating 1 2 3 4 5 6 7 8 9 10 7.1 All Respondents* FY 2015 6.1 FY 2012 "Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country?" (1-"Not significant at all", 10-"Very significant") (*Significantly different between FY 2015 and FY 2012) Technical Quality of the WBG’s Knowledge Work and Activities (Indicator Question) Mean Technical Quality Rating 1 2 3 4 5 6 7 8 9 10 7.1 All Respondents* 6.7 FY 2015 FY 2012 "Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities?" (1-"Very low technical quality", 10-"Very high technical quality") 11 All means in the charts on this page were calculated based on weighted data. 33 World Bank Group Country Opinion Survey 2015: Sao Tome and Principe VIII. World Bank Group’s Knowledge and Instruments (continued) Qualities of the WBG’s Knowledge Work and Activities12  Year comparison: As indicated in the chart below, respondents in this year’s Country Survey gave significantly higher ratings for several qualities of the WBG’s knowledge work and activities compared to respondents in the FY’12 Country Survey. Mean Rating 1 2 3 4 5 6 7 8 9 10 Are source of relevant information on global 7.0 good practices* 5.7 6.2 Are timely* 5.2 Are accessible (well written and easy to 6.2 understand)* 5.2 Include appropriate level of stakeholder 5.9 involvement during preparation* 4.8 5.8 Lead to practical solutions Are adaptable to STP’s specific development 5.8 challenges and country circumstances*¹ 5.1 5.2 Are translated enough into local language FY 2015 FY 2012 5.1 Are adequately disseminated 4.5 "In Sao Tome and Principe, to what extent do you believe that the World Bank Group’s knowledge work and activities:" (1-"To no degree at all", 10-"To a very significant degree") (*Significantly different between FY 2015 and FY 2012) ¹Indicator Question 12 All means in this chart were calculated based on weighted data. 34 World Bank Group Country Opinion Survey 2015: Sao Tome and Principe VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Sao Tome and Principe’s Needs for Financial Instruments13 (Indicator Question) Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 5.4 FY 2015 All Respondents 5.2 FY 2012 "The World Bank Group’s financial instruments (i.e., investment lending, Development Policy Loan, Trust Funds, Program 4 Result, etc.) meet the needs of Sao Tome and Principe." (1-"Strongly disagree", 10-"Strongly agree") 13 Means in this chart were calculated based on weighted data. 35 World Bank Group Country Opinion Survey 2015: Sao Tome and Principe IX. The Future Role of the WBG in Sao Tome and Principe The World Bank Group’s Local Presence in Sao Tome and Principe Percentage of Respondents (N=277) Less local Don't know, 8% presence, 2% The current level of local presence is adequate, 8% More local presence, 81% “To be a more effective development partner in Sao Tome and Principe, do you believe that the World Bank Group should have...? � (Respondents chose from a list.) (Note: percentages may not total 100 due to rounding) Selectivity of the World Bank Group’s Support Percentage of Respondents (N=268) The World Bank Group is not sufficiently selective in STP, and it is involved in too many areas of development, 17% The World Bank Group is sufficiently selective and focuses on the most important development challenges in STP, 49% Don't know, 34% “Which of the following best describes the World Bank Group’s support in Sao Tome and Principe?� (Respondents chose from a list.) 36 World Bank Group Country Opinion Survey 2015: Sao Tome and Principe IX. The Future Role of the WBG in Sao Tome and Principe (continued) Making the World Bank Group of Greater Value  Year comparison: Respondents in the previous FY’12 Country Survey indicated that the World Bank should “reduce the complexity of obtaining World Bank financing� (52%) and “improve the quality of its experts as related to STP's specific challenges� (34%) to make itself of greater value in Sao Tome and Principe. Percentage of Respondents (N=263) Reach out more to groups outside of Government 35% Increase the level of capacity development in the 34% country Reduce the complexity of obtaining World Bank 28% Group financing Provide more adequate 21% data/knowledge/statistics/figures on STP’s economy Offer more innovative financial products 17% Collaborate more effectively with Government 11% clients Improve the competitiveness of its financing 11% compared to markets Work faster 9% Ensure greater selectivity in its work 9% Improve the quality of its experts as related to STP’s 8% specific challenges Offer more innovative knowledge services 6% Other 1% "Which of the following SHOULD the World Bank Group do to make itself of greater value in Sao Tome and Principe? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 37 World Bank Group Country Opinion Survey 2015: Sao Tome and Principe IX. The Future Role of the WBG in Sao Tome and Principe (continued) The World Bank Group Should Collaborate More with …  Year comparison: Respondents in the previous FY’12 Country Survey indicated that the World Bank should work more with “NGOs� (49%), “local government� (44%), and “private sector� (36%) to ensure better development results in Sao Tome and Principe. Percentage of Respondents (N=284) Private sector 44% Local Government 34% NGOs/Community Based Organizations 30% Donor community 21% Academia/think tanks/research institutes 19% Youth/university groups 12% Beneficiaries 10% Don’t know 6% Parliament 4% Media 4% Foundations 3% Other 1% "In addition to regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 38 World Bank Group Country Opinion Survey 2015: Sao Tome and Principe IX. The Future Role of the WBG in Sao Tome and Principe (continued) Where the World Bank Group Should Focus its Resources  Year comparison: Respondents in the previous FY’12 Country Survey indicated that the World Bank should focus its resources on “education� (54%) and “energy� (26%). Percentage of Respondents (N=283) Education 31% Energy 24% Agricultural development 23% Health 22% Public sector governance/reform 22% Economic growth 20% Water and sanitation 16% Job creation/employment 15% Private sector development 14% Tourism 13% Transport 12% Foreign direct investment 9% Social protection 9% Poverty reduction 9% Rural development 7% Food security 6% Anti corruption 6% Law and justice 6% Blue economy 5% Trade and exports 4% “When thinking about how the World Bank Group can have the most impact on development results in Sao Tome and Principe, in which sectoral areas do you believe the WBG should focus most of its resources in Sao Tome and Principe? (Choose no more than THREE)� (Respondents chose from a list. Responses combined. Top 20 of 33 response options shown.) 39 World Bank Group Country Opinion Survey 2015: Sao Tome and Principe IX. The Future Role of the WBG in Sao Tome and Principe (continued) Future Combination of the WBG services Percentage of Respondents (N=262) None of the above, 4% Convening services, 1% The combination is appropriate for STP, 10% Financial services, 37% Don't know, 23% Knowledge products, 24% "When considering the combination of services that the World Bank Group offers in Sao Tome and Principe, and taking into account its limited level of resources, which ONE of the following do you believe the WBG should offer more of in Sao Tome and Principe?" (Respondents chose from a list.) (Note: percentages may not total 100 due to rounding) 40 World Bank Group Country Opinion Survey 2015: Sao Tome and Principe X. Communication and Outreach Note: When considering the World Bank Group’s future outreach with key constituencies, please see Appendix B (page 67) for all responses by stakeholder groups. General Information Sources  Year comparison: Respondents in the previous FY’12 Country Survey indicated that they got most of their information about economic and social development issues in Sao Tome and Principe from “local television� (46%), “local radio� (32%), and “the Internet (31%)�. Percentage of Respondents (N=273) Internet 52% Local television 40% Periodicals 27% Local radio 19% International newspapers 16% International television 10% Social media 8% International radio 7% Other 6% Local newspapers 3% "How do you get most of your information about economic and social development issues in Sao Tome and Principe? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 41 World Bank Group Country Opinion Survey 2015: Sao Tome and Principe X. Communication and Outreach (continued) Preferred Information Sources  Year comparison: Respondents in the previous FY’12 Country Survey indicated that they would prefer to receive information from the World Bank through “World Bank seminars/workshops/conferences� (41%), “World Bank website� (39%), and “World Bank publications and other written materials (39%)�. Percentage of Respondents (N=273) World Bank Group’s seminars/workshops/ 44% conferences e-Newsletters 40% World Bank Group’s website 31% World Bank Group’s publications and other 27% written materials Direct contact with World Bank Group 25% Social media 11% Mobile phones 9% Other <1% "How would you prefer to receive information from the World Bank Group? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 42 World Bank Group Country Opinion Survey 2015: Sao Tome and Principe X. Communication and Outreach (continued) Access to Information14  Year comparison: This year’s respondents were significantly less likely to be aware of the WBG’s Access to Information Policy compared to respondents in the FY’12 Country Survey. Percentage of Respondents (FY 2015 N=208; FY 2012 N=93) 14% Yes FY 2015 37% FY 2012 86% No 63% "Are you aware of the World Bank Group's Access to Information Policy under which the WBG will now disclose any information in its possession that is not on a list of exceptions?" Percentage of Respondents (FY 2015 N=205; FY 2012 N=98) 6% Yes FY 2015 11% FY 2012 94% No 89% "Have you requested information from the World Bank Group on its activities in the past year?" Percentage of Respondents (FY 2015 N=9; FY 2012 N=11) 78% Yes 36% 22% FY 2015 No 64% FY 2012 "Were you able to obtain this information?" 14 All percentages presented in the charts on this page were calculated based on weighted data. 43 World Bank Group Country Opinion Survey 2015: Sao Tome and Principe X. Communication and Outreach (continued) Access to the Internet15 Percentage of Respondents (N=FY 2015 N=213; FY 2012 N=105) 90% Yes 86% 10% FY 2015 No FY 2012 14% "Do you have access to the Internet?" Percentage of Respondents (FY 2015 N=160) High speed/WiFi 78% Dial-up 22% "Which Internet connection do you use primarily when visiting a World Bank Group website?� (Respondents chose from a list.) 15 Percentages presented in this chart were calculated based on weighted data. 44 World Bank Group Country Opinion Survey 2015: Sao Tome and Principe X. Communication and Outreach (continued) The WBG Website Usage16  Stakeholders: Among this year’s respondents, those who are from CSOs were significantly less likely to have used the WBG website than respondents from other stakeholder groups. Percentage of Respondents (N=FY 2015 N=214; FY 2012 N=103) 40% Yes 50% FY 2015 FY 2012 60% No 50% "Do you use/have you used the World Bank Group website?"  Year comparison: This year’s respondents had significantly higher levels of agreement with the statement that “I find the WBG’s website easy to navigate,� compared to respondents in the FY’12 Country Survey. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 I find the information on the World Bank 6.9 Group’s websites useful. 6.1 I find the World Bank Group’s websites easy 6.2 FY 2015 to navigate.* 5.2 FY 2012 "Please rate how much you agree with the following statements." (1-"Strongly disagree", 10-"Strongly agree�) (*Significantly different between FY 2015 and FY 2012) 16 All percentages and means presented in the charts on this page were calculated based on weighted data. 45 World Bank Group Country Opinion Survey 2015: Sao Tome and Principe X. Communication and Outreach (continued) Use of the WBG’s Social Media Channels Percentage of Respondents (FY 2015 N=236) Yes 20% No 80% "Do you currently consult the World Bank Group social media sites (e.g., blogs, Facebook, Twitter, YouTube, Flickr)?" Evaluation of the WBG’s Social Media Channels Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank Group’s social media channels (e.g., blogs, Facebook, Twitter, 6.9 YouTube, Flickr) are valuable sources of information about the institution "Please rate how much you agree with the following statements." (1-"Strongly disagree", 10-"Strongly agree�) 46 World Bank Group Country Opinion Survey 2015: Sao Tome and Principe X. Communication and Outreach (continued) Information Sharing17 Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 When I need information from the World Bank 5.3 Group I know how to find it 5.2 The World Bank Group is responsive to my 4.6 FY 2015 information requests and inquiries 3.7 FY 2012 "Please rate how much you agree with the following statements." (1-"Strongly disagree", 10-"Strongly agree�) 17 Means in the chart were calculated based on weighted data. 47 World Bank Group Country Opinion Survey 2015: Sao Tome and Principe XI. Appendices A. Responses to All Questions across All Respondents...................... 49 B. Responses to All Questions by Stakeholder Groups ...................... 65 C. Responses to Indicator Questions by Geographic Locations ......... 86 D. Responses to Selected Questions by Level of Collaboration with the World Bank Group ........................................................................ 89 E. Responses to Selected Questions by Year..................................... 97 F. Indicator Questions as a Function of Exposure to the WBG ........ 102 G. WBG Country Opinion Survey FY15 – Sao Tome and Principe Questionnaire ............................................................................ 103 Sao Tome and Principe 48 World Bank Group Country Opinion Survey 2015: Sao Tome and Principe Appendix A: Responses to All Questions across All Respondents (N=290) All rating scale questions are presented with the total number of respondents that provided a rating (N), the number of respondents who indicated that they “Don’t know� (DK), the mean rating across all respondents (Mean), and the standard deviation of this mean (SD). Indicator questions are noted with an asterisk (*). A. General Issues Facing Sao Tome and Principe Percentage of Respondents 1. In general would you say that Sao Tome and Principe is headed in ... ? (N=244) The right direction 61.5% The wrong direction 7.4% Not sure 31.1% 2. Listed below are a number of development priorities in Sao Tome and Principe. Please identify which of the following you consider the most important development priorities in Sao Tome and Principe? (Choose no more Percentage of Respondents than THREE) (Responses Combined; N=279) Education 36.6% Public sector governance/reform 31.9% Health 25.1% Energy 22.3% Private sector development 19.7% Job creation/employment 19.0% Foreign direct investment 17.2% Food security 13.6% Poverty reduction 13.3% Tourism 12.9% Anti corruption 12.5% Water and sanitation 11.5% Social protection 10.8% Law and justice 10.8% Economic growth 10.4% Agricultural development 5.7% Rural development 3.9% Transport 3.6% Information and communications technology 3.2% Equality of opportunity 2.9% Crime and violence 2.5% Gender equity 2.2% Blue economy 1.4% Natural resource management 1.4% Urban development 1.4% Environmental sustainability 1.4% Trade and exports 1.1% Global/regional integration 1.1% Regulatory framework 0.7% Communicable/non-communicable diseases 0.4% Financial markets 0.0% Climate change 0.0% Disaster management 0.0% 49 World Bank Group Country Opinion Survey 2015: Sao Tome and Principe A. General Issues Facing Sao Tome and Principe (continued) 3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Sao Tome and Principe? (Choose no more Percentage of Respondents than THREE) (Responses Combined; N=281) Education 38.1% Economic growth 25.6% Job creation/employment 23.1% Agricultural development 21.0% Rural development 20.6% Water and sanitation 17.1% Private sector development 16.0% Health 16.0% Energy 12.1% Foreign direct investment 11.0% Equality of opportunity 11.0% Public sector governance/reform 10.7% Anti corruption 9.3% Social protection 8.9% Tourism 8.9% Law and justice 7.8% Blue economy 7.1% Food security 6.4% Gender equity 3.9% Transport 3.6% Urban development 2.8% Information and communications technology 2.8% Trade and exports 2.1% Natural resource management 2.1% Crime and violence 1.8% Communicable/non-communicable diseases 1.8% Climate change 0.7% Regulatory framework 0.4% Global/regional integration 0.0% Environmental sustainability 0.0% Disaster management 0.0% Financial markets 0.0% 50 World Bank Group Country Opinion Survey 2015: Sao Tome and Principe A. General Issues Facing Sao Tome and Principe (continued) 4. The World Bank Group’s “Shared Prosperity� goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity� in your country, which of the following TWO best illustrate how this would be achieved in Sao Tome and Percentage of Respondents Principe? (Choose no more than TWO) (Responses Combined; N=264) Education and training that better ensure job opportunity 39.0% Consistent economic growth 33.7% Better employment opportunities for young people 25.0% Greater access to micro-finance for the poor 17.8% Greater voice and participation for citizens to help ensure greater accountability 14.8% Better entrepreneurial opportunities 14.8% Better opportunity for the poor who live in rural areas 11.7% Better employment opportunities for women 9.1% Better quality public services 7.2% Greater access to health and nutrition for citizens 6.4% Greater equity of fiscal policy 5.3% More reliable social safety net 4.9% A growing middle class 4.2% Better opportunity for the poor who live in urban areas 1.5% Other 0.8% B. Overall Attitudes toward the World Bank Group Familiarity N DK Mean SD 1. How familiar are you with the work of the World Bank Group in Sao 281 0 5.26 2.76 Tome and Principe? (1-Not familiar at all, 10-Extremely familiar) Effectiveness* N DK Mean SD 2. Overall, please rate your impression of the World Bank Group’s effectiveness in Sao Tome and Principe? (1-Not effective at all, 10-Very 226 57 5.86 2.63 effective) Staff Preparedness N DK Mean SD 3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Sao Tome and Principe 215 67 6.77 2.65 solve its most complicated development challenges? (1-To no degree at all, 10-To a very significant degree) 51 World Bank Group Country Opinion Survey 2015: Sao Tome and Principe B. Overall Attitudes toward the World Bank Group (continued) 4. When thinking about how the World Bank Group can have the most impact on development results in Sao Tome and Principe, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Sao Tome and Principe? (Choose no more than Percentage of Respondents THREE) (Responses Combined; N=283) Education 31.4% Energy 24.0% Agricultural development 23.3% Health 22.3% Public sector governance/reform (i.e., government effectiveness, public financial 21.9% management, public expenditure, fiscal system reform) Economic growth 19.8% Water and sanitation 15.5% Job creation/employment 15.2% Private sector development 13.8% Tourism 12.7% Transport (e.g., roads, bridges, transportation) 12.4% Foreign direct investment 9.2% Social protection (e.g., pensions, targeted social assistance) 9.2% Poverty reduction 8.8% Rural development 6.7% Food security 6.4% Anti corruption 6.4% Law and justice (e.g., judicial system) 6.0% Blue economy 4.6% Trade and exports 4.2% Information and communications technology 3.9% Equality of opportunity (i.e., equity) 3.9% Natural resource management 3.5% Environmental sustainability 1.8% Global/regional integration 1.8% Financial markets 1.8% Crime and violence 1.8% Urban development 1.1% Climate change (e.g., better adaptation and protection against sea storms, 1.1% intense rainfall, heat waves, stronger droughts) Gender equity 0.7% Disaster management 0.4% Regulatory framework 0.4% Communicable/non-communicable diseases 0.0% 52 World Bank Group Country Opinion Survey 2015: Sao Tome and Principe B. Overall Attitudes toward the World Bank Group (continued) 5. When thinking about the World Bank Group’s role, which Percentage of Respondents (N=253) nd activity do you believe is of greatest VALUE and which activity is Greatest 2 Greatest of second greatest value in Sao Tome and Principe? Value Value Combined Financial resources 21.3% 16.0% 37.3% Policy advice, studies, analyses 18.6% 16.0% 34.5% Capacity development 19.8% 13.4% 33.2% Mobilizing third party financial resources 16.2% 15.5% 31.8% Technical assistance 13.4% 16.4% 29.8% Donor coordination 3.2% 10.1% 13.2% Linkage to non-Bank expertise 1.2% 5.9% 7.1% Data 3.2% 3.8% 6.9% Convening/facilitating 2.8% 2.5% 5.3% Other 0.4% 0.4% 0.8% How EFFECTIVE do you believe the World Bank Group is in terms of the capacity Effectiveness building work it does in each of the following areas in Sao Tome and Principe? (1-Not effective at all, 10-Very effective) N DK Mean SD 6. Project implementation (or other organizational strengthening) 149 110 6.51 2.20 7. Citizen engagement (incorporating citizens' voices into development) 124 124 4.70 2.49 8. Policy design (for clarity and better incentives to achieve development goals) 156 101 6.49 2.48 When thinking about how to improve capacity building in Sao Tome and Importance Principe to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (1-Not important all, 10-Very important) N DK Mean SD 9. Project implementation (or other organizational strengthening) 183 67 7.47 2.24 10. Citizen engagement (incorporating citizens' voices into development) 172 76 7.16 2.61 11. Policy design (for clarity and better incentives to achieve development goals) 196 58 7.88 2.40 12. Which of the following do you identify as the World Bank Group’s greatest Percentage of Respondents WEAKNESSES in its work in Sao Tome and Principe? (Choose no more than TWO) (Responses Combined; N=278) Not enough public disclosure of its work 21.9% World Bank Group’s processes too complex 19.8% Too influenced by developed countries 19.8% Not adequately sensitive to political/social realities in STP 18.0% Don’t know 17.3% Its advice and strategies do not lend themselves to practical problem solving 14.4% Imposing technocratic solutions without regard to political realities 14.0% Not collaborating enough with stakeholders outside the Government 11.9% World Bank Group’s processes too slow 10.1% Staff too inaccessible 7.2% Not exploring alternative policy options 6.1% Not aligned with country priorities 5.0% Not willing to honestly criticize policies and reform efforts in the country 3.6% Other 2.5% Arrogant in its approach 0.7% Not client focused 0.7% The credibility of its knowledge/data 0.7% Not aligned with other donors’ work 0.4% 53 World Bank Group Country Opinion Survey 2015: Sao Tome and Principe B. Overall Attitudes toward the World Bank Group (continued) 13. Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Sao Tome and Principe? (Choose no more than Percentage of Respondents TWO) (Responses Combined; N=275) Capacity development 41.1% Investment lending 38.2% Policy based lending / budget support to the Government 29.8% Technical assistance 25.8% Trust Fund management 13.1% Multi-sectoral approaches 12.7% Don’t know 11.3% Knowledge products/services 6.5% Other 1.1% 14. To what extent do you believe that the World Bank Group’s work and support Percentage of Respondents help the poorest in Sao Tome and Principe? (Choose only ONE response) (N=275) To a fully sufficient degree 5.1% To a somewhat sufficient degree 30.2% To a somewhat insufficient degree 30.2% To a very insufficient degree 13.8% Don't know 20.7% 15. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with Percentage of Respondents more in your country? (Choose no more than TWO) (Responses Combined; N=284) Private sector 44.4% Local Government 33.8% NGOs/Community Based Organizations 29.9% Donor community 20.8% Academia/think tanks/research institutes 19.4% Youth/university groups 11.6% Beneficiaries 10.2% Don’t know 6.0% Parliament 4.2% Media 3.9% Foundations 2.8% Other 1.1% To what extent do you agree with the following statements about the World Level of Agreement Bank Group’s work in Sao Tome and Principe? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 16. Overall the World Bank Group currently plays a relevant role in development in 229 42 6.88 2.51 Sao Tome and Principe* 17. The World Bank Group’s work is aligned with what I consider the development 211 45 6.03 2.62 priorities for Sao Tome and Principe* 18. The World Bank Group supports programs and strategies that are realistic for 204 52 6.16 2.60 Sao Tome and Principe 19. The World Bank Group treats clients and stakeholders in Sao Tome and 165 89 6.87 2.64 Principe with respect 54 World Bank Group Country Opinion Survey 2015: Sao Tome and Principe B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Sao Degree Tome and Principe, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 20. Responsiveness* 202 54 7.34 2.31 21. Flexibility (in terms of the institution’s products and services)* 154 86 5.75 2.26 22. Flexibility (in terms of changing country circumstances)* 161 80 5.57 2.37 23. Being inclusive* 151 82 5.85 2.35 24. Openness (sharing data and other information)* 163 78 6.39 2.44 25. Staff accessibility* 155 82 5.93 2.54 26. Straightforwardness and honesty* 161 75 6.93 2.41 27. Ease of access to the people at the World Bank Group who are making decisions 149 91 5.27 2.60 important to my work* 28. Collaboration with civil society* 181 61 5.24 2.57 29. Collaboration with the Government* 216 38 8.01 2.16 30. Collaboration with other donors and development partners* 158 88 6.94 2.42 31. Collaboration with the private sector* 149 91 4.59 2.44 32. The speed in which it gets things accomplished on the ground* 164 78 5.75 2.45 33. Being a long-term partner* 193 58 7.83 2.26 34. To be a more effective development partner in Sao Tome and Principe, do you Percentage of Respondents believe that the World Bank Group should have…? (Select only ONE response) (N=277) More local presence 81.2% The current level of local presence is adequate 8.3% Don't know 8.3% Less local presence 2.2% 35. When World Bank Group assisted reform efforts fail or are slow to take place, Percentage of Respondents which of the following would you attribute to? (Choose no more than TWO) (Responses Combined; N=259) The World Bank Group is not sensitive enough to political/social realities on the 30.9% ground Reforms are not well thought out in light of country challenges 26.6% There is not an adequate level of citizen/civil society participation 26.3% Political pressures and obstacles 24.3% Lack of/inadequate levels of capacity in Government 21.9% The World Bank Group does not do adequate follow through/follow-up 18.1% The Government works inefficiently 16.5% Poor donor coordination 12.4% The World Bank Group works too slowly 10.4% Other 3.1% 55 World Bank Group Country Opinion Survey 2015: Sao Tome and Principe C. World Bank Group’s Effectiveness and Results 1. In your opinion, how IMPORTANT is it for the World Bank Group to be Importance involved in the following areas of development in Sao Tome and Principe? (1-Not important at all, 10-Very important) N DK Mean SD 1. Anti corruption 224 25 8.17 2.50 2. Information and communications technology 212 14 8.19 2.13 3. Transport (e.g., roads, bridges, transportation) 205 16 8.21 2.20 4. Crime and violence 190 23 7.12 2.66 5. Law and justice (e.g., judicial system) 207 22 7.81 2.53 6. Urban development 191 23 7.26 2.49 7. Environmental sustainability (e.g., coastal erosion, deforestation) 210 13 7.85 2.41 8. Regulatory framework 171 41 6.85 2.27 9. Communicable/non-communicable diseases (e.g., Ebola, Dengue, 200 23 7.56 2.48 Malaria, etc.) 10. Poverty reduction 225 11 8.72 1.89 11. Gender equity 195 23 7.06 2.49 12. Private sector development 214 14 7.96 2.23 13. Foreign direct investment 201 23 7.82 2.34 14. Water and sanitation 225 12 8.55 2.05 15. Trade and exports 199 17 7.34 2.40 16. Economic growth 216 10 8.59 1.82 17. Energy 218 17 8.72 1.99 18. Disaster management (e.g., management of floods, droughts, storms) 190 28 7.33 2.59 19. Public sector governance/reform (i.e., government effectiveness, 211 18 8.05 2.28 public financial management, public expenditure, fiscal system reform) 20. Job creation/employment 203 21 7.99 2.39 21. Financial markets 183 31 7.35 2.39 22. Equality of opportunity (i.e., equity) 192 26 7.50 2.47 23. Health 217 12 8.52 2.14 24. Rural development 211 13 7.94 2.35 25. Global/regional integration 197 21 7.45 2.56 26. Food security 208 15 8.23 2.15 27. Education 222 13 8.66 2.04 28. Social protection (e.g., pensions, targeted social assistance) 205 19 7.44 2.41 29. Climate change (e.g., better adaptation and protection against sea 203 22 7.73 2.44 storms, intense rainfall, heat waves, stronger droughts) 30. Agricultural development 216 13 8.16 2.30 31. Natural resource management (e.g., forestry, fisheries, oil, gas, sand 203 20 7.61 2.47 mining and other mining) 32. Tourism 213 18 8.03 2.26 33. Blue economy (i.e., creating jobs, building up social capital, and rising 198 29 7.94 2.29 income while saving the environment) 56 World Bank Group Country Opinion Survey 2015: Sao Tome and Principe C. World Bank Group’s Effectiveness and Results (continued) 2. How EFFECTIVE do you believe the World Bank Group is in terms of the Effectiveness work it does in the following areas of development in Sao Tome and Principe? (1-Not effective at all, 10-Very effective) N DK Mean SD 1. Education 156 93 6.94 2.53 2. Health 143 100 6.82 2.45 3. Social protection (e.g., targeted social assistance) 93 131 5.47 2.66 4. Information and communications technology 123 101 6.43 2.53 5. Public sector governance/reform (i.e., government effectiveness, public 155 88 6.95 2.60 financial management, public expenditure, fiscal system reform) 6. Natural resource management (i.e., extractive industries) 106 122 5.72 2.72 7. Climate change (e.g., adaptation and protection against sea storms, 127 106 6.69 2.60 etc.) 8. Environmental sustainability (e.g., coastal erosion, deforestation) 116 115 6.53 2.56 9. Disaster management (e.g., management of floods, droughts, storms) 108 120 5.94 2.67 10. Private sector development 126 104 5.12 2.63 11. Poverty reduction 172 73 6.40 2.65 12. Economic growth 163 76 6.58 2.64 3. Where are the World Bank Group’s decisions made primarily that support the Percentage of Respondents program in Sao Tome and Principe? (Select only ONE response) (N=270) At the Headquarters (in Washington D.C.) 55.9% In the country 4.1% Don’t know 40.0% Achieving Development Results* N DK Mean SD 4. To what extent does the World Bank Group’s work help to achieve development results in Sao Tome and Principe? (1-To no degree at all, 10-To a 231 44 7.07 2.39 very significant degree) To what extent do you agree with the following statements about the World Bank Group in Sao Tome and Principe? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 5. The World Bank Group’s financial instruments (i.e., investment lending, Development Policy Loan, Trust Funds, Program 4 Result, etc.) meet the needs 202 64 5.35 2.48 of Sao Tome and Principe* 6. The World Bank Group meets Sao Tome and Principe’s needs for knowledge 190 68 5.64 2.43 services (e.g., research, analysis, data, technical assistance)* Measuring and Correcting Work N DK Mean SD 7. To what extent do you believe the World Bank Group measures and corrects its work in real time in Sao Tome and Principe? (1-To no degree at all, 10-To a very 174 99 5.90 2.76 significant degree) 57 World Bank Group Country Opinion Survey 2015: Sao Tome and Principe D. The World Bank Group’s Knowledge Work and Activities 1. How frequently do you consult World Bank Group’s knowledge work and Percentage of Respondents activities in the work you do? (N=267) Weekly 5.6% Monthly 9.7% A few times a year 41.2% Rarely 33.0% Never 10.5% In Sao Tome and Principe, to what extent do you believe that the World Bank Degree Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 2. Are timely 169 78 6.39 2.43 3. Include appropriate level of stakeholder involvement during preparation 145 88 6.03 2.46 4. Lead to practical solutions 163 75 6.02 2.42 5. Are accessible (well written and easy to understand) 168 69 6.28 2.47 6. Are source of relevant information on global good practices 175 65 7.13 2.29 7. Are adequately disseminated 165 70 5.30 2.62 8. Are translated enough into local language 169 69 5.57 2.74 9. Are adaptable to Sao Tome and Principe’s specific development challenges 183 65 6.01 2.71 and country circumstances* Overall Evaluations N DK Mean SD 10. Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make to development results in your country?* 218 54 7.24 2.22 (1-Not significant at all, 10-Very significant) 11. Overall, how would you rate the technical quality of the World Bank Group’s knowledge work and activities?* (1-Very low technical quality, 10-Very high 209 68 7.19 2.25 technical quality) 58 World Bank Group Country Opinion Survey 2015: Sao Tome and Principe E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 1. The World Bank Group disburses funds promptly 174 84 3.85 2.66 2. The World Bank Group effectively monitors and evaluates the projects and 207 51 7.29 2.57 programs it supports 3. The World Bank Group’s approvals and reviews are done in a timely fashion 172 83 5.52 2.66 4. The World Bank Group’s “Safeguard Policy� requirements are reasonable 162 87 5.93 2.69 5. The World Bank Group’s conditions on its lending are reasonable 166 80 5.12 2.91 6. The World Bank Group takes decisions quickly in Sao Tome and Principe* 160 90 4.88 2.80 7. Working with the World Bank Group increases Sao Tome and Principe’s 203 52 7.16 2.61 institutional capacity 8. Where country systems are adequate, the World Bank Group makes 163 91 6.72 2.62 appropriate use of them* 9. The World Bank Group provides effective implementation support 196 63 6.85 2.62 WBG Promoting PPP in Sao Tome and Principe N DK Mean SD 10. To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public partnerships in Sao Tome and Principe? 195 78 6.25 2.67 (1-To no degree at all, 10-To a very significant degree) 11. Which of the following best describes the way the World Bank Group operates Percentage of Respondents in Sao Tome and Principe? (Select only one response) (N=271) Don't know 48.7% The World Bank Group does not take enough risk in Sao Tome and Principe 31.0% The World Bank Group’s approach to risk is appropriate 18.8% The World Bank Group takes too much risk in Sao Tome and Principe 1.5% 12. Which of the following best describes the World Bank Group’s support in Sao Percentage of Respondents Tome and Principe? (Select only one response) (N=268) The World Bank Group is sufficiently selective and focuses on the most important 48.9% development challenges in STP Don't know 34.3% The World Bank Group is not sufficiently selective in STP, and it is involved in too 16.8% many areas of development 59 World Bank Group Country Opinion Survey 2015: Sao Tome and Principe F. The Future Role of the World Bank Group in Sao Tome and Principe 1. Which of the following SHOULD the World Bank Group do to make itself of Percentage of Respondents greater value in Sao Tome and Principe? (Choose no more than TWO) (Responses Combined; N=263) Reach out more to groups outside of Government 34.6% Increase the level of capacity development in the country 33.8% Reduce the complexity of obtaining World Bank Group financing 28.1% Provide more adequate data/knowledge/statistics/figures on STP’s economy 21.3% Offer more innovative financial products 16.7% Collaborate more effectively with Government clients 11.4% Improve the competitiveness of its financing compared to markets 11.0% Work faster 9.5% Ensure greater selectivity in its work 8.7% Improve the quality of its experts as related to STP’s specific challenges 7.6% Offer more innovative knowledge services 5.7% Other 1.1% 2. When considering the combination of services that the World Bank Group offers in Sao Tome and Principe, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group Percentage of Respondents should offer more of in Sao Tome and Principe? (Select only ONE response) (N=262) Financial services 37.4% Knowledge products 23.7% Don't know 23.3% The combination is appropriate for STP 10.3% None of the above 4.2% Convening services 1.1% 60 World Bank Group Country Opinion Survey 2015: Sao Tome and Principe G. Communication and Information Sharing 1. How do you get most of your information about economic and social Percentage of Respondents development issues in Sao Tome and Principe? (Choose no more than TWO) (Responses Combined; N=273) Internet 52.4% Local television 39.9% Periodicals 26.7% Local radio 19.0% International newspapers 16.5% International television 9.5% Social media 8.4% International radio 7.3% Other 6.2% Local newspapers 3.3% 2. How would you prefer to receive information from the World Bank Group? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=273) World Bank Group’s seminars/workshops/ conferences 44.0% e-Newsletters 39.9% World Bank Group’s website 30.7% World Bank Group’s publications and other written materials 27.1% Direct contact with World Bank Group 25.3% Social media 11.4% Mobile phones 8.8% Other 0.4% 3. Are you aware of the World Bank Group’s Access to Information Policy under which the WBG will now disclose any information in its possession that is not on Percentage of Respondents a list of exceptions? (N=227) Yes 16.7% No 83.3% 4. Have you requested information from the World Bank Group on its activities Percentage of Respondents in the past year? (N=222) Yes 7.7% No 92.3% Percentage of Respondents 5. Were you able to obtain this information? (N=13) Yes 76.9% No 23.1% Percentage of Respondents 6. Do you have access to the Internet? (N=236) Yes 91.9% No 8.1% Percentage of Respondents 7. Do you use/have you used the World Bank Group website? (N=239) Yes 42.7% No 57.3% 61 World Bank Group Country Opinion Survey 2015: Sao Tome and Principe G. Communication and Information Sharing (continued) 8. Do you currently consult the World Bank Group social media sites (e.g., blogs, Percentage of Respondents Facebook, Twitter, YouTube, Flickr)? (N=236) Yes 20.3% No 79.7% 9. Which Internet connection do you use primarily when visiting a World Bank Percentage of Respondents Group website? (N=160) High speed/WiFi 78.1% Dial-up 21.9% Please rate how much you agree with the following statements. Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 10. I find the World Bank Group’s websites easy to navigate. 126 108 6.62 2.74 11. I find the information on the World Bank Group’s websites useful. 126 89 7.20 2.58 12. The World Bank Group’s social media channels are valuable sources of 105 114 6.91 2.63 information about the institution 13. When I need information from the World Bank Group I know how to 128 95 5.31 3.12 find it 14. The World Bank Group is responsive to my information requests and 91 116 4.87 2.97 inquiries H. Background Information 1. Which of the following best describes your current position? Percentage of Respondents (Please mark only ONE response) (N=259) Employee of a Ministry, Ministerial Department or Implementation Agency 25.5% Office of Minister 10.4% Office of the President, Prime Minister 8.9% Media 7.3% Private Sector Organization 6.2% NGO/Community Based Organization 6.2% Other 5.8% Local Government Office or Staff 5.4% Office of Parliamentarian 4.6% Independent Government Institution 4.2% Bilateral/Multilateral Agency 3.9% Financial Sector/Private Bank 3.1% Project Management Unit (PMU)/Consultant/Contractor working on WBG 1.5% supported project Private Foundation 1.5% Trade Union 1.5% Faith-Based Group 1.5% Judiciary Branch 1.2% Academia/Research Institute/Think Tank 0.8% Youth Group 0.4% 62 World Bank Group Country Opinion Survey 2015: Sao Tome and Principe H. Background Information (continued) 2. Please identify the primary specialization of your work. Percentage of Respondents (Please mark only ONE response) (N=259) Other 25.5% Governance 9.7% Education 9.3% Health, nutrition, and population 6.9% Agriculture 6.9% Generalist (specialized in multiple sectors) 5.4% Macroeconomics and fiscal management 5.0% Social protection and labor 4.6% Finance and markets 4.6% Fragility, conflict and violence 3.1% Environment and natural resources 2.7% Trade and competitiveness 2.7% Urban, rural, and social development 2.7% Public-private partnerships 2.3% Transport and ICT 1.9% Energy and extractives 1.5% Poverty 1.5% Jobs 1.5% Water 0.8% Climate Change 0.8% Gender 0.4% 3. Which one of the following best describes your level of interaction with the Percentage of Respondents World Bank Group in your country? (Select only ONE response) (N=255) I have never collaborated with the World Bank Group 61.2% I have previously collaborated with the World Bank Group 20.0% Both of the above (I currently collaborate and previously have collaborated with 11.0% the World Bank Group) I currently collaborate with the World Bank Group 7.8% 4. Which of the following agencies of the World Bank Group do you primarily Percentage of Respondents engage with in Sao Tome and Principe? (Select only ONE response) (N=169) The World Bank (IDA) 65.1% Other 18.9% The International Finance Corporation (IFC) 9.5% The Multilateral Investment Guarantee Agency (MIGA) 6.5% Percentage of Respondents 5. Do your projects involve both the World Bank and the IFC? (N=207) Yes 18.4% No 81.6% 63 World Bank Group Country Opinion Survey 2015: Sao Tome and Principe H. Background Information (continued) 6. If yes, what was your view of how the two institutions work together in Sao Percentage of Respondents Tome and Principe? (Select only ONE response) (N=37) The way the two institutions work together needs improvement 54.1% The two institutions work well together 29.7% Don't know 13.5% The two institutions do not work well together 2.7% 7. Which of the following describes most of your exposure to the World Bank Percentage of Respondents Group in Sao Tome and Principe? (Choose no more than TWO) (Responses Combined; N=225) Observer 39.4% Use World Bank Group reports/data 32.4% Collaborate as part of my professional duties 30.2% Use World Bank Group website for information, data, research, etc. 24.9% Engage in World Bank Group related/sponsored events/activities 22.7% Percentage of Respondents 8. What’s your gender? (N=275) Female 29.8% Male 70.2% Percentage of Respondents 9. Which best represents your geographic location? (N=277) Ilha de São Tomé 83.0% Ilha de Príncipe 17.0% 64 World Bank Group Country Opinion Survey 2015: Sao Tome and Principe Appendix B: Responses to All Questions by Stakeholder Groups18 Office of the President, Prime Minister N=50  Office of Parliamentarian N=12  Employee of a Ministry/ PMU/ Consultant N=70  Local Government N=14  Bilateral/ Multilateral Agency N=10  Private Sector/Financial Sector/Private Bank N=24  CSO N=29 Media N=19 Independent Government Institution N=11 Other N=20 A. General Issues facing Sao Tome and Principe In general, would you say that Sao Tome and Principe is headed in...? Office of Employee of a Bilateral/ Private Sector/ Independent President/ Prime Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Government Percentage of Respondents Minister/ Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Institution Other The right direction 72.5% 37.5% 65.2% 50.0% 66.7% 44.4% 58.3% 46.7% 88.9% 77.8% The wrong direction 0.0% 12.5% 7.6% 0.0% 0.0% 11.1% 8.3% 20.0% 11.1% 11.1% Not sure 27.5% 50.0% 27.3% 50.0% 33.3% 44.4% 33.3% 33.3% 0.0% 11.1% 18 Only 259 respondents provided the information about their current positions. Thus, only these respondents were included in the across-stakeholder analysis presented in this appendix. 65 World Bank Group Country Opinion Survey 2015: Sao Tome and Principe A. General Issues facing Sao Tome and Principe (continued) Listed below are a number of development priorities in Sao Tome and Principe. Please identify which of the following you consider the most important development priorities in Sao Tome and Principe? (Choose no more than THREE) Office of Employee of a Bilateral/ Private Sector/ Independent Percentage of Respondents President/ Prime Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Government (Responses combined) Minister/ Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Institution Other Social protection 4.3% 54.5% 14.3% 7.1% 20.0% 9.1% 3.6% 5.6% 0.0% 5.3% Food security 14.9% 27.3% 8.6% 7.1% 30.0% 22.7% 14.3% 11.1% 10.0% 15.8% Public sector governance/reform 34.0% 27.3% 31.4% 21.4% 40.0% 36.4% 14.3% 33.3% 40.0% 42.1% Global/regional integration 2.1% 0.0% 2.9% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Gender equity* 2.1% 27.3% 1.4% 0.0% 0.0% 0.0% 3.6% 0.0% 0.0% 0.0% Private sector development 23.4% 27.3% 20.0% 21.4% 0.0% 36.4% 14.3% 16.7% 10.0% 21.1% Foreign direct investment* 29.8% 9.1% 8.6% 42.9% 30.0% 9.1% 0.0% 50.0% 20.0% 10.5% Water and sanitation 12.8% 0.0% 11.4% 7.1% 20.0% 13.6% 7.1% 22.2% 20.0% 0.0% Anti corruption 10.6% 18.2% 12.9% 14.3% 0.0% 13.6% 7.1% 27.8% 10.0% 15.8% Job creation/employment 17.0% 18.2% 21.4% 0.0% 10.0% 4.5% 17.9% 33.3% 30.0% 26.3% Rural development 0.0% 9.1% 7.1% 0.0% 10.0% 9.1% 7.1% 0.0% 0.0% 0.0% Financial markets 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Urban development 2.1% 9.1% 1.4% 7.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Environmental sustainability 2.1% 0.0% 1.4% 0.0% 0.0% 0.0% 0.0% 5.6% 10.0% 0.0% Tourism 19.1% 18.2% 7.1% 7.1% 10.0% 13.6% 25.0% 16.7% 10.0% 5.3% Equality of opportunity 2.1% 0.0% 2.9% 0.0% 0.0% 0.0% 7.1% 0.0% 0.0% 0.0% Health 14.9% 9.1% 24.3% 21.4% 40.0% 27.3% 35.7% 27.8% 30.0% 36.8% Education 34.0% 36.4% 28.6% 50.0% 30.0% 54.5% 46.4% 22.2% 30.0% 31.6% Poverty reduction 4.3% 18.2% 24.3% 7.1% 20.0% 9.1% 14.3% 5.6% 10.0% 15.8% Energy 21.3% 18.2% 21.7% 28.6% 10.0% 22.7% 35.7% 27.8% 10.0% 21.1% Transport 2.1% 0.0% 4.3% 14.3% 0.0% 9.1% 0.0% 0.0% 0.0% 0.0% Climate change 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Agricultural development 6.4% 0.0% 5.7% 21.4% 0.0% 0.0% 10.7% 5.6% 0.0% 0.0% Trade and exports 0.0% 0.0% 4.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Crime and violence 0.0% 0.0% 5.7% 0.0% 0.0% 0.0% 0.0% 5.6% 0.0% 0.0% Economic growth 10.6% 9.1% 14.3% 7.1% 10.0% 4.5% 3.6% 5.6% 0.0% 5.3% Law and justice 12.8% 9.1% 8.6% 7.1% 20.0% 4.5% 14.3% 5.6% 30.0% 21.1% Regulatory framework 4.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Communicable/non-communicable diseases* 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 10.0% 0.0% Natural resource management 0.0% 0.0% 1.4% 0.0% 0.0% 0.0% 3.6% 0.0% 10.0% 5.3% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Information and communications technology 4.3% 9.1% 2.9% 7.1% 0.0% 0.0% 3.6% 5.6% 0.0% 0.0% Blue economy 2.1% 0.0% 1.4% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 10.5% *Significantly different between stakeholder groups 66 World Bank Group Country Opinion Survey 2015: Sao Tome and Principe A. General Issues facing Sao Tome and Principe (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Sao Tome and Principe? (Choose no more than THREE) Office of Employee of a Bilateral/ Private Sector/ Independent Percentage of Respondents President/ Prime Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Government (Responses combined) Minister/ Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Institution Other Water and sanitation 20.8% 0.0% 15.9% 14.3% 20.0% 18.2% 13.8% 10.5% 0.0% 25.0% Equality of opportunity 12.5% 25.0% 4.3% 21.4% 0.0% 13.6% 3.4% 15.8% 18.2% 10.0% Economic growth 27.1% 33.3% 23.2% 21.4% 40.0% 27.3% 31.0% 21.1% 0.0% 40.0% Climate change* 0.0% 8.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 9.1% 0.0% Global/regional integration 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Gender equity 6.3% 8.3% 5.8% 0.0% 0.0% 0.0% 0.0% 5.3% 0.0% 0.0% Rural development 14.6% 0.0% 30.4% 7.1% 20.0% 18.2% 13.8% 15.8% 18.2% 35.0% Urban development 0.0% 0.0% 4.3% 0.0% 0.0% 4.5% 3.4% 0.0% 9.1% 0.0% Regulatory framework 2.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Social protection 10.4% 0.0% 7.2% 7.1% 20.0% 9.1% 20.7% 10.5% 0.0% 0.0% Law and justice 4.2% 0.0% 4.3% 7.1% 0.0% 18.2% 17.2% 5.3% 18.2% 10.0% Transport* 6.3% 0.0% 2.9% 0.0% 0.0% 4.5% 0.0% 21.1% 0.0% 0.0% Crime and violence 2.1% 0.0% 2.9% 0.0% 0.0% 4.5% 0.0% 0.0% 0.0% 5.0% Communicable/non-communicable diseases 0.0% 0.0% 2.9% 0.0% 0.0% 4.5% 0.0% 5.3% 9.1% 0.0% Information and communications technology 4.2% 0.0% 2.9% 7.1% 0.0% 4.5% 3.4% 0.0% 9.1% 0.0% Blue economy 2.1% 16.7% 8.7% 7.1% 10.0% 0.0% 3.4% 5.3% 9.1% 20.0% Anti corruption 8.3% 16.7% 10.1% 14.3% 10.0% 4.5% 13.8% 5.3% 0.0% 10.0% Private sector development 12.5% 16.7% 13.0% 14.3% 20.0% 40.9% 13.8% 21.1% 36.4% 10.0% Foreign direct investment 16.7% 33.3% 8.7% 14.3% 0.0% 9.1% 3.4% 21.1% 18.2% 5.0% Education 31.3% 50.0% 36.2% 64.3% 30.0% 54.5% 44.8% 15.8% 54.5% 30.0% Energy 14.6% 16.7% 14.5% 7.1% 0.0% 4.5% 10.3% 15.8% 0.0% 5.0% Public sector governance/reform 10.4% 8.3% 14.5% 7.1% 10.0% 4.5% 0.0% 15.8% 27.3% 5.0% Natural resource management 2.1% 0.0% 1.4% 0.0% 10.0% 0.0% 0.0% 5.3% 9.1% 5.0% Environmental sustainability 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Health 16.7% 25.0% 13.0% 28.6% 0.0% 18.2% 13.8% 10.5% 18.2% 20.0% Agricultural development 22.9% 0.0% 18.8% 14.3% 50.0% 18.2% 20.7% 15.8% 18.2% 30.0% Job creation/employment 22.9% 8.3% 29.0% 14.3% 30.0% 9.1% 34.5% 31.6% 9.1% 15.0% Financial markets 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Trade and exports 2.1% 0.0% 4.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.0% Food security 4.2% 8.3% 10.1% 7.1% 10.0% 4.5% 13.8% 0.0% 0.0% 0.0% Tourism 16.7% 16.7% 8.7% 0.0% 0.0% 4.5% 0.0% 21.1% 9.1% 10.0% *Significantly different between stakeholder groups 67 World Bank Group Country Opinion Survey 2015: Sao Tome and Principe A. General Issues facing Sao Tome and Principe (continued) The World Bank Group’s “Shared Prosperity� goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity� in your country, which of the following TWO best illustrate how this would be achieved in Sao Tome and Principe? (Choose no more than TWO) Office of Employee of a Bilateral/ Private Sector/ Independent Percentage of Respondents President/ Prime Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Government (Responses combined) Minister/ Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Institution Other Better employment opportunities for young people 28.3% 9.1% 20.6% 28.6% 40.0% 14.3% 46.2% 23.5% 12.5% 26.3% Better employment opportunities for women 2.2% 9.1% 16.2% 7.1% 10.0% 0.0% 11.5% 11.8% 12.5% 0.0% Greater access to micro-finance for the poor 10.9% 27.3% 19.1% 0.0% 30.0% 23.8% 15.4% 11.8% 0.0% 31.6% Greater voice and participation for citizens to help ensure greater 13.0% 0.0% 13.2% 14.3% 10.0% 28.6% 15.4% 5.9% 50.0% 15.8% accountability Greater access to health and nutrition for citizens 13.0% 0.0% 5.9% 7.1% 10.0% 0.0% 7.7% 11.8% 0.0% 0.0% Better entrepreneurial opportunities 17.4% 18.2% 7.4% 14.3% 10.0% 38.1% 15.4% 11.8% 12.5% 5.3% A growing middle class 6.5% 9.1% 4.4% 0.0% 0.0% 0.0% 3.8% 11.8% 0.0% 0.0% Better opportunity for the poor who live in rural areas 13.0% 9.1% 16.2% 7.1% 20.0% 0.0% 0.0% 23.5% 12.5% 10.5% Better opportunity for the poor who live in urban areas 2.2% 9.1% 1.5% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.3% Consistent economic growth 32.6% 36.4% 36.8% 42.9% 20.0% 28.6% 23.1% 35.3% 12.5% 52.6% More reliable social safety net 2.2% 9.1% 5.9% 0.0% 10.0% 9.5% 7.7% 0.0% 0.0% 5.3% Greater equity of fiscal policy 4.3% 9.1% 7.4% 0.0% 0.0% 4.8% 3.8% 0.0% 25.0% 5.3% Education and training that better ensure job opportunity 43.5% 45.5% 33.8% 64.3% 40.0% 42.9% 26.9% 41.2% 50.0% 36.8% Better quality public services 4.3% 0.0% 8.8% 14.3% 0.0% 9.5% 3.8% 17.6% 12.5% 0.0% Other 2.2% 0.0% 1.5% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% B. Overall Attitudes toward the World Bank Group Which of the following best describes your current position? Office of the Employee of a Bilateral/ Private Sector/ Independent President/ Office of Ministry/ PMU/ Local Multilateral Financial Government Prime Minister/ Parliamentarian Consultant Government Agency Sector/ Private CSO Media Institution Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in 49 6.06 2.74 10 5.50 3.06 69 4.88 2.53 14 6.00 2.25 10 5.10 1.45 24 6.08 2.70 28 3.68 2.70 19 5.37 2.75 10 8.00 1.41 19 5.58 3.22 STP?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between stakeholder groups Which of the following best describes your current position? Office of the Employee of a Bilateral/ Private Sector/ Independent President/ Office of Ministry/ PMU/ Local Multilateral Financial Government Prime Minister/ Parliamentarian Consultant Government Agency Sector/ Private CSO Media Institution Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the World Bank 40 6.18 2.30 11 5.36 2.34 54 5.96 2.83 11 6.09 2.39 10 5.80 2.35 20 6.45 2.65 19 4.53 2.67 15 6.27 2.60 9 7.33 2.55 15 6.73 2.46 Group’s effectiveness in STP (1-Not effective at all, 10-Very effective) 68 World Bank Group Country Opinion Survey 2015: Sao Tome and Principe B. Overall Attitudes toward the World Bank Group (continued) Office of the Which of the following best describes your Private current position? Sector/ President/ Employee of a Bilateral/ Financial Independent Prime Minister/ Office of Ministry/ PMU/ Local Multilateral Sector/ Private Government Minister Parliamentarian Consultant Government Agency Bank CSO Media Institution Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and 38 6.97 2.39 9 7.00 2.55 52 6.90 2.57 12 7.75 1.71 9 7.11 3.10 18 6.67 2.28 19 5.53 3.47 15 7.53 2.26 10 7.60 2.63 14 7.64 2.44 knowledge) to help STP solve its most complicated development challenges? (1-To no degree at all, 10-To a very significant degree) 69 World Bank Group Country Opinion Survey 2015: Sao Tome and Principe B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Sao Tome and Principe, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Sao Tome and Principe? (Choose no more than THREE) Office of President/ Employee of a Bilateral/ Private Sector/ Independent Percentage of Respondents Prime Minister/ Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Government (Responses combined) Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Institution Other Social protection (e.g., pensions, targeted social assistance) 10.2% 0.0% 11.4% 14.3% 30.0% 4.3% 7.4% 0.0% 0.0% 5.0% Crime and violence 2.0% 0.0% 4.3% 0.0% 0.0% 0.0% 3.7% 0.0% 0.0% 0.0% Transport (e.g., roads, bridges, transportation) 16.3% 0.0% 11.4% 28.6% 10.0% 4.3% 18.5% 16.7% 0.0% 5.0% Agricultural development 26.5% 41.7% 10.0% 21.4% 20.0% 17.4% 33.3% 33.3% 9.1% 30.0% Global/regional integration* 0.0% 16.7% 1.4% 0.0% 0.0% 8.7% 0.0% 0.0% 0.0% 0.0% Gender equity 2.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.6% 0.0% 0.0% Public sector governance/reform (i.e., government effectiveness, public financial management, public expenditure, 24.5% 0.0% 28.6% 14.3% 30.0% 17.4% 14.8% 22.2% 36.4% 15.0% fiscal system reform) Health 16.3% 25.0% 24.3% 14.3% 10.0% 30.4% 22.2% 33.3% 9.1% 40.0% Rural development 10.2% 8.3% 7.1% 0.0% 20.0% 8.7% 7.4% 11.1% 0.0% 0.0% Foreign direct investment 10.2% 25.0% 5.7% 7.1% 0.0% 17.4% 7.4% 11.1% 27.3% 5.0% Education 26.5% 41.7% 34.3% 42.9% 50.0% 39.1% 14.8% 5.6% 36.4% 40.0% Energy 28.6% 16.7% 24.3% 28.6% 0.0% 17.4% 29.6% 22.2% 9.1% 25.0% Job creation/employment 4.1% 16.7% 17.1% 7.1% 10.0% 8.7% 25.9% 22.2% 18.2% 30.0% Financial markets 2.0% 0.0% 2.9% 0.0% 0.0% 4.3% 0.0% 0.0% 0.0% 0.0% Urban development 4.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 9.1% 0.0% Environmental sustainability 2.0% 0.0% 2.9% 0.0% 0.0% 0.0% 0.0% 5.6% 0.0% 0.0% Tourism 12.2% 25.0% 5.7% 7.1% 0.0% 21.7% 22.2% 22.2% 18.2% 5.0% Equality of opportunity (i.e., equity) 2.0% 8.3% 2.9% 7.1% 0.0% 8.7% 0.0% 0.0% 18.2% 0.0% Private sector development 10.2% 0.0% 15.7% 21.4% 10.0% 21.7% 3.7% 0.0% 18.2% 20.0% Water and sanitation 18.4% 16.7% 15.7% 14.3% 20.0% 13.0% 22.2% 16.7% 0.0% 20.0% Food security 10.2% 0.0% 8.6% 0.0% 10.0% 4.3% 11.1% 0.0% 9.1% 5.0% Climate change (e.g., better adaptation and protection against 2.0% 0.0% 2.9% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% sea storms, intense rainfall, heat waves, stronger droughts) Poverty reduction 4.1% 8.3% 10.0% 14.3% 30.0% 4.3% 11.1% 16.7% 9.1% 5.0% Trade and exports 2.0% 0.0% 2.9% 0.0% 0.0% 4.3% 7.4% 11.1% 0.0% 5.0% Economic growth 22.4% 25.0% 25.7% 7.1% 20.0% 8.7% 11.1% 16.7% 18.2% 25.0% Law and justice (e.g., judicial system) 6.1% 0.0% 2.9% 7.1% 10.0% 13.0% 7.4% 0.0% 18.2% 5.0% Regulatory framework 2.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Communicable/non-communicable diseases 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Natural resource management 6.1% 16.7% 2.9% 0.0% 0.0% 0.0% 3.7% 0.0% 0.0% 10.0% Anti corruption 4.1% 0.0% 4.3% 7.1% 10.0% 13.0% 0.0% 16.7% 18.2% 0.0% Information and communications technology 6.1% 0.0% 1.4% 21.4% 0.0% 4.3% 3.7% 0.0% 9.1% 0.0% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 4.3% 0.0% 0.0% 0.0% 0.0% Blue economy 2.0% 8.3% 8.6% 14.3% 10.0% 0.0% 3.7% 0.0% 9.1% 0.0% *Significantly different between stakeholder groups 70 World Bank Group Country Opinion Survey 2015: Sao Tome and Principe B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Sao Tome and Principe? Office of Employee of a Bilateral/ Private Sector/ Independent Greatest Value President/ Prime Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Government Percentage of Respondents Minister/ Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Institution Other Convening/facilitating 4.3% 16.7% 1.6% 0.0% 10.0% 0.0% 0.0% 0.0% 0.0% 0.0% Data 2.2% 0.0% 6.3% 0.0% 0.0% 0.0% 0.0% 5.9% 0.0% 5.6% Policy advice, studies, analyses 15.2% 25.0% 17.2% 15.4% 10.0% 30.0% 13.6% 11.8% 22.2% 27.8% Financial resources 17.4% 25.0% 29.7% 15.4% 20.0% 10.0% 22.7% 23.5% 11.1% 22.2% Capacity development 19.6% 25.0% 20.3% 30.8% 10.0% 20.0% 18.2% 17.6% 11.1% 16.7% Technical assistance 15.2% 0.0% 15.6% 0.0% 10.0% 30.0% 13.6% 17.6% 11.1% 5.6% Mobilizing third party financial resources* 15.2% 0.0% 9.4% 30.8% 40.0% 10.0% 22.7% 17.6% 44.4% 16.7% Donor coordination 6.5% 8.3% 0.0% 0.0% 0.0% 0.0% 4.5% 5.9% 0.0% 5.6% Linkage to non-Bank expertise 4.3% 0.0% 0.0% 0.0% 0.0% 0.0% 4.5% 0.0% 0.0% 0.0% Other* 0.0% 0.0% 0.0% 7.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups Office of Employee of a Bilateral/ Private Sector/ Independent nd 2 Greatest Value President/ Prime Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Government Percentage of Respondents Minister/ Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Institution Other Convening/facilitating 2.3% 0.0% 3.3% 0.0% 0.0% 5.3% 5.3% 0.0% 0.0% 5.9% Data 4.5% 0.0% 4.9% 0.0% 0.0% 5.3% 5.3% 6.3% 12.5% 0.0% Policy advice, studies, analyses 11.4% 27.3% 13.1% 23.1% 20.0% 21.1% 15.8% 25.0% 0.0% 23.5% Financial resources 22.7% 9.1% 13.1% 7.7% 20.0% 10.5% 15.8% 25.0% 12.5% 11.8% Capacity development 11.4% 18.2% 16.4% 7.7% 10.0% 26.3% 5.3% 6.3% 37.5% 11.8% Technical assistance 13.6% 18.2% 16.4% 7.7% 10.0% 10.5% 21.1% 25.0% 12.5% 23.5% Mobilizing third party financial resources 13.6% 9.1% 18.0% 30.8% 10.0% 10.5% 26.3% 0.0% 0.0% 17.6% Donor coordination 6.8% 18.2% 9.8% 15.4% 30.0% 10.5% 5.3% 12.5% 0.0% 5.9% Linkage to non-Bank expertise 11.4% 0.0% 4.9% 7.7% 0.0% 0.0% 0.0% 0.0% 25.0% 0.0% Other 2.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Sao Tome and Principe? (1-Not effective at all, 10-Very effective) Office of the Which of the following best describes your Private current position? Sector/ President/ Employee of a Bilateral/ Financial Independent Prime Minister/ Office of Ministry/ PMU/ Local Multilateral Sector/ Private Government Minister Parliamentarian Consultant Government Agency Bank CSO Media Institution Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Project implementation (or other organizational 27 6.78 2.38 9 6.33 1.94 33 7.24 1.98 8 7.13 1.46 6 6.33 1.51 14 5.21 1.89 12 5.67 2.87 11 7.82 1.94 8 6.88 2.42 10 5.40 1.84 strengthening)* Citizen engagement (incorporating citizens' voices 21 4.62 2.42 7 4.86 2.61 26 5.92 2.91 8 5.63 1.30 5 2.80 1.79 10 4.20 2.15 11 3.18 1.66 9 5.22 2.77 6 5.00 2.37 9 4.67 2.50 into development) Policy design (for clarity and better incentives to 29 6.86 2.52 9 6.11 2.71 32 6.78 2.76 10 7.10 1.45 5 5.80 2.05 12 6.75 2.18 14 5.86 2.93 9 6.89 2.37 10 6.60 2.07 12 6.33 2.77 achieve development goals) *Significantly different between stakeholder groups 71 World Bank Group Country Opinion Survey 2015: Sao Tome and Principe B. Overall Attitudes toward the World Bank Group (continued) When thinking about how to improve capacity building in Sao Tome and Principe to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (1-Not important all, 10-Very important) Office of the Which of the following best describes your Private current position? Sector/ President/ Employee of a Bilateral/ Financial Independent Prime Minister/ Office of Ministry/ PMU/ Local Multilateral Sector/ Private Government Minister Parliamentarian Consultant Government Agency Bank CSO Media Institution Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Project implementation (or other organizational 32 7.19 2.12 9 7.11 1.83 45 8.20 2.00 12 8.17 1.40 6 7.33 1.51 13 7.69 1.84 18 6.50 2.73 13 7.69 2.63 8 7.13 2.17 14 7.57 2.24 strengthening) Citizen engagement (incorporating citizens' voices into 32 6.88 2.69 8 6.25 2.96 37 7.92 1.79 10 7.40 2.01 8 8.13 2.10 16 7.75 2.29 17 6.00 3.46 10 8.10 2.33 6 5.67 2.80 13 6.85 2.73 development) Policy design (for clarity and better incentives to 32 7.44 2.38 11 7.82 1.99 48 8.27 2.08 11 8.27 1.62 8 8.25 1.58 16 8.13 2.22 18 6.56 3.40 10 8.80 1.69 10 7.90 2.42 17 8.59 2.40 achieve development goals) Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Sao Tome and Principe? (Choose no more than TWO) Office of Employee of a Bilateral/ Private Sector/ Independent Percentage of Respondents President/ Prime Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Government (Responses combined) Minister/ Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Institution Other Staff too inaccessible 2.1% 8.3% 7.1% 0.0% 10.0% 13.0% 7.1% 10.5% 0.0% 26.3% Not exploring alternative policy options 6.4% 8.3% 10.0% 7.7% 0.0% 8.7% 0.0% 0.0% 0.0% 5.3% Not collaborating enough with stakeholders outside the 8.5% 8.3% 10.0% 0.0% 10.0% 13.0% 28.6% 10.5% 10.0% 10.5% Government Its advice and strategies do not lend themselves to practical 14.9% 8.3% 14.3% 7.7% 10.0% 21.7% 14.3% 5.3% 20.0% 5.3% problem solving Not enough public disclosure of its work 23.4% 25.0% 17.1% 30.8% 30.0% 21.7% 28.6% 21.1% 40.0% 15.8% Arrogant in its approach 0.0% 0.0% 2.9% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Not client focused 0.0% 0.0% 0.0% 0.0% 0.0% 4.3% 0.0% 0.0% 10.0% 0.0% The credibility of its knowledge/data 2.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% World Bank Group’s processes too complex 23.4% 16.7% 21.4% 15.4% 10.0% 30.4% 10.7% 21.1% 30.0% 5.3% Not willing to honestly criticize policies and reform efforts in the 8.5% 8.3% 1.4% 0.0% 10.0% 8.7% 0.0% 0.0% 0.0% 5.3% country Too influenced by developed countries* 19.1% 16.7% 28.6% 46.2% 20.0% 8.7% 7.1% 15.8% 40.0% 10.5% Imposing technocratic solutions without regard to political realities 23.4% 8.3% 15.7% 7.7% 0.0% 13.0% 3.6% 21.1% 20.0% 10.5% World Bank Group’s processes too slow 10.6% 16.7% 8.6% 23.1% 0.0% 4.3% 14.3% 15.8% 10.0% 10.5% Not aligned with other donors’ work 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.3% 0.0% 0.0% Not aligned with country priorities 0.0% 8.3% 5.7% 0.0% 0.0% 4.3% 3.6% 10.5% 0.0% 10.5% Not adequately sensitive to political/social realities in STP 17.0% 8.3% 14.3% 30.8% 30.0% 21.7% 17.9% 36.8% 20.0% 21.1% Other 0.0% 16.7% 0.0% 0.0% 0.0% 4.3% 3.6% 5.3% 0.0% 5.3% Don’t know 19.1% 16.7% 18.6% 7.7% 30.0% 13.0% 17.9% 5.3% 0.0% 21.1% *Significantly different between stakeholder groups 72 World Bank Group Country Opinion Survey 2015: Sao Tome and Principe B. Overall Attitudes toward the World Bank Group (continued) Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Sao Tome and Principe? (Choose no more than TWO) Office of Employee of a Bilateral/ Private Sector/ Independent Percentage of Respondents President/ Prime Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Government (Responses combined) Minister/ Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Institution Other Trust Fund management 19.1% 16.7% 15.7% 0.0% 10.0% 12.5% 7.7% 5.9% 18.2% 15.0% Knowledge products/services 6.4% 8.3% 8.6% 0.0% 0.0% 8.3% 7.7% 5.9% 9.1% 5.0% Investment lending 42.6% 33.3% 34.3% 42.9% 20.0% 29.2% 46.2% 29.4% 45.5% 55.0% Technical assistance 23.4% 16.7% 15.7% 35.7% 10.0% 33.3% 30.8% 35.3% 18.2% 45.0% Capacity development 38.3% 58.3% 37.1% 42.9% 80.0% 45.8% 23.1% 47.1% 45.5% 40.0% Policy based lending / budget support to the Government 38.3% 33.3% 30.0% 21.4% 30.0% 25.0% 26.9% 35.3% 45.5% 20.0% Multi-sectoral approaches 8.5% 0.0% 15.7% 21.4% 20.0% 20.8% 3.8% 17.6% 18.2% 10.0% Other 0.0% 8.3% 1.4% 0.0% 0.0% 0.0% 0.0% 5.9% 0.0% 0.0% Don’t know 8.5% 8.3% 17.1% 14.3% 10.0% 8.3% 19.2% 5.9% 0.0% 0.0% To what extent do you believe that the World Bank Group’s work and support help the poorest in Sao Tome and Principe? Office of Employee of a Bilateral/ Private Sector/ Independent Percentage of Respondents President/ Prime Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Government (Responses combined) Minister/ Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Institution Other To a fully sufficient degree 8.5% 0.0% 2.9% 7.1% 11.1% 0.0% 3.6% 0.0% 10.0% 10.0% To a somewhat sufficient degree 29.8% 18.2% 30.9% 50.0% 22.2% 39.1% 7.1% 38.9% 50.0% 45.0% To a somewhat insufficient degree 40.4% 54.5% 30.9% 21.4% 11.1% 17.4% 39.3% 27.8% 20.0% 25.0% To a very insufficient degree 6.4% 9.1% 20.6% 14.3% 22.2% 13.0% 10.7% 16.7% 0.0% 10.0% Don't know 14.9% 18.2% 14.7% 7.1% 33.3% 30.4% 39.3% 16.7% 20.0% 10.0% In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) Office of Employee of a Bilateral/ Private Sector/ Independent Percentage of Respondents President/ Prime Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Government (Responses combined) Minister/ Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Institution Other Academia/think tanks/research institutes* 27.1% 16.7% 15.9% 14.3% 30.0% 16.7% 3.4% 22.2% 54.5% 20.0% Donor community* 22.9% 16.7% 36.2% 0.0% 40.0% 4.2% 6.9% 11.1% 18.2% 25.0% Media* 2.1% 8.3% 2.9% 0.0% 0.0% 0.0% 0.0% 33.3% 0.0% 0.0% Local Government 37.5% 33.3% 36.2% 71.4% 30.0% 29.2% 31.0% 22.2% 27.3% 25.0% Private sector* 43.8% 50.0% 33.3% 50.0% 40.0% 79.2% 41.4% 33.3% 45.5% 60.0% Parliament 2.1% 16.7% 5.8% 0.0% 0.0% 0.0% 0.0% 0.0% 9.1% 5.0% NGOs/Community Based Organizations* 31.3% 33.3% 29.0% 35.7% 30.0% 20.8% 69.0% 11.1% 0.0% 20.0% Youth/university groups 10.4% 0.0% 8.7% 7.1% 10.0% 8.3% 6.9% 33.3% 27.3% 20.0% Beneficiaries 16.7% 8.3% 8.7% 7.1% 10.0% 25.0% 0.0% 16.7% 18.2% 0.0% Foundations 2.1% 0.0% 1.4% 7.1% 0.0% 0.0% 10.3% 5.6% 0.0% 5.0% Other 2.1% 8.3% 1.4% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Don’t know 0.0% 8.3% 8.7% 0.0% 0.0% 8.3% 6.9% 0.0% 0.0% 5.0% *Significantly different between stakeholder groups 73 World Bank Group Country Opinion Survey 2015: Sao Tome and Principe B. Overall Attitudes toward the World Bank Group (continued) To what extent do you agree with the following statements about the World Bank Group’s work in Sao Tome and Principe? (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Office of the Employee of a Bilateral/ Private Sector/ Independent President/ Prime Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Government Minister/ Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Institution Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall the World Bank Group currently plays a 41 7.20 2.44 9 6.22 2.54 55 6.95 2.65 14 7.79 1.89 9 7.11 2.15 18 6.94 1.89 23 5.43 2.64 14 7.93 1.94 9 7.78 2.59 17 7.53 2.12 relevant role in development in STP The World Bank Group’s work is aligned with what I 38 6.37 2.64 10 5.80 2.97 49 6.37 2.64 13 5.85 1.91 10 6.80 1.87 14 6.29 2.27 20 4.60 2.54 13 6.77 2.62 9 6.67 3.16 16 5.81 2.10 consider the development priorities for STP The World Bank Group supports programs and 36 6.00 2.68 9 5.56 2.35 47 6.72 2.80 13 7.62 1.19 10 6.50 2.68 15 6.27 2.12 20 4.60 2.41 14 6.07 2.89 9 6.78 2.64 14 6.00 1.92 strategies that are realistic for STP The World Bank Group treats clients and 29 6.52 2.59 8 6.38 3.11 39 7.26 2.78 8 8.38 1.19 7 7.71 2.36 13 6.46 1.85 18 5.50 3.03 6 8.83 1.33 8 8.00 2.20 14 6.64 2.37 stakeholders in STP with respect To what extent is the World Bank Group an effective development partner in Sao Tome and Principe, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Which of the following best describes your current position? Office of the Employee of a Bilateral/ Private Sector/ Independent President/ Prime Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Government Minister/ Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Institution Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Responsiveness 36 7.42 2.33 9 6.89 2.67 52 7.44 2.40 12 8.17 1.85 8 7.00 2.27 14 7.14 1.96 19 6.37 2.81 13 7.54 1.98 10 8.10 2.13 15 6.93 2.09 Flexibility (in terms of the institution’s products and 30 5.80 1.85 8 5.25 2.25 37 5.76 2.55 10 6.40 2.27 8 6.50 2.00 10 5.40 1.07 14 3.79 2.36 8 5.13 2.23 9 6.89 2.71 14 6.07 1.49 services) Flexibility (in terms of changing country 31 5.23 2.11 9 5.78 1.99 37 5.59 2.47 10 6.10 1.85 5 4.60 3.13 10 5.10 1.66 17 4.35 2.74 11 6.18 2.23 8 6.50 2.98 15 5.93 2.34 circumstances) Being inclusive* 25 4.92 2.10 9 6.11 2.09 32 6.63 2.46 10 6.00 1.89 7 6.00 3.21 13 5.54 1.85 14 4.29 2.49 9 6.89 2.26 8 6.50 2.73 14 5.57 1.70 Openness (sharing data and other information) 29 6.17 2.45 6 6.83 1.17 40 7.05 2.66 11 6.73 2.15 8 6.88 2.47 11 5.82 2.23 14 5.14 2.68 12 4.92 2.50 6 6.50 1.87 15 6.80 1.78 Staff accessibility 30 5.97 2.36 6 5.67 2.88 39 6.10 2.91 10 5.90 2.08 6 5.67 3.61 12 5.25 2.45 12 4.50 2.35 7 6.43 2.23 7 7.29 2.69 15 5.87 2.10 Straightforwardness and honesty 31 6.71 2.49 6 7.17 1.72 35 6.97 2.83 9 7.78 1.86 7 7.43 1.81 12 6.83 1.64 16 6.06 2.67 11 7.00 2.90 9 7.33 2.35 14 6.64 1.78 Ease of access to the people at the World Bank Group who are making decisions important to my 31 4.94 2.14 6 5.50 2.74 34 5.97 3.05 9 5.56 2.51 4 4.75 2.99 9 5.78 2.44 17 3.47 1.81 8 5.63 1.30 8 7.25 3.06 13 4.38 1.94 work* Collaboration with civil society 34 4.74 2.44 6 5.00 2.76 45 5.76 2.80 11 5.91 2.02 6 5.00 2.45 12 5.33 2.15 20 3.55 2.46 13 5.38 2.81 9 6.89 2.26 13 5.31 2.02 Collaboration with the Government 36 8.28 2.09 9 8.00 1.87 58 8.29 1.90 14 8.14 1.17 10 8.00 2.31 16 7.75 1.84 22 6.64 3.37 14 8.50 2.10 10 8.40 1.43 13 8.54 1.39 Collaboration with other donors and development 31 7.16 2.22 6 6.00 2.37 41 7.15 2.31 7 7.86 1.35 9 7.00 2.45 9 7.33 2.12 15 4.80 3.21 10 7.00 2.16 7 7.71 2.63 12 7.50 1.62 partners Collaboration with the private sector 27 5.00 2.43 8 4.00 2.14 37 4.27 2.47 5 6.60 2.61 6 3.50 1.38 9 4.78 1.79 17 3.29 1.99 10 4.50 2.17 9 6.00 3.16 10 4.40 2.01 The speed in which it gets things accomplished on 28 5.75 2.17 7 4.43 1.72 37 6.57 2.61 11 6.82 2.32 6 5.50 2.35 12 5.42 2.11 16 4.19 2.34 13 5.15 2.51 10 6.50 2.46 12 5.67 1.87 the ground* Being a long-term partner 32 7.66 2.39 10 8.40 1.78 50 7.96 2.21 12 8.17 1.59 10 8.50 2.12 13 7.77 2.09 18 7.28 2.97 11 7.18 1.72 10 8.20 2.44 14 7.93 2.13 *Significantly different between stakeholder groups 74 World Bank Group Country Opinion Survey 2015: Sao Tome and Principe B. Overall Attitudes toward the World Bank Group (continued) To be a more effective development partner in Sao Tome and Principe, do you believe that the World Bank Group should have … ? (Select only ONE response) Office of Employee of a Bilateral/ Private Sector/ Independent President/ Prime Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Government Percentage of Respondents Minister/ Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Institution Other More local presence 81.6% 90.9% 72.5% 84.6% 70.0% 83.3% 89.3% 88.9% 90.0% 94.7% The current level of local presence is adequate 12.2% 0.0% 11.6% 7.7% 10.0% 8.3% 0.0% 0.0% 10.0% 5.3% Less local presence 0.0% 0.0% 2.9% 7.7% 20.0% 0.0% 0.0% 0.0% 0.0% 0.0% Don't know 6.1% 9.1% 13.0% 0.0% 0.0% 8.3% 10.7% 11.1% 0.0% 0.0% When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) Office of Employee of a Bilateral/ Private Sector/ Independent Percentage of Respondents President/ Prime Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Government (Responses combined) Minister/ Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Institution Other The World Bank Group does not do adequate follow 15.6% 25.0% 23.0% 21.4% 0.0% 8.7% 11.5% 22.2% 10.0% 25.0% through/follow-up Poor donor coordination 13.3% 25.0% 8.2% 7.1% 40.0% 8.7% 15.4% 16.7% 10.0% 10.0% The World Bank Group is not sensitive enough to political/social 42.2% 8.3% 32.8% 21.4% 30.0% 34.8% 26.9% 16.7% 40.0% 20.0% realities on the ground Lack of/inadequate levels of capacity in Government 20.0% 16.7% 27.9% 28.6% 10.0% 13.0% 23.1% 22.2% 10.0% 30.0% There is not an adequate level of citizen/civil society 26.7% 25.0% 23.0% 14.3% 40.0% 34.8% 15.4% 38.9% 30.0% 35.0% participation The World Bank Group works too slowly 11.1% 16.7% 3.3% 0.0% 20.0% 8.7% 23.1% 5.6% 20.0% 5.0% The Government works inefficiently 11.1% 8.3% 16.4% 42.9% 30.0% 21.7% 23.1% 16.7% 0.0% 10.0% Political pressures and obstacles 20.0% 16.7% 23.0% 35.7% 20.0% 17.4% 30.8% 33.3% 20.0% 40.0% Reforms are not well thought out in light of country challenges* 31.1% 33.3% 36.1% 14.3% 0.0% 47.8% 11.5% 22.2% 30.0% 10.0% Other 2.2% 8.3% 1.6% 7.1% 0.0% 0.0% 3.8% 0.0% 20.0% 5.0% *Significantly different between stakeholder groups 75 World Bank Group Country Opinion Survey 2015: Sao Tome and Principe C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Sao Tome and Principe? (1-Not important at all, 10-Very important) Which of the following best describes your current position? Office of the Employee of a Bilateral/ Private Sector/ Independent President/ Prime Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Government Minister/ Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Institution Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Anti corruption 37 8.70 2.05 8 8.75 1.58 60 8.37 2.16 11 7.82 2.68 8 8.25 2.43 16 8.63 2.09 24 6.79 3.24 17 8.35 2.96 10 8.20 2.20 17 7.65 2.64 Information and communications technology 36 8.22 2.14 7 8.00 2.16 56 8.48 1.83 11 8.73 1.01 10 8.10 2.56 16 7.94 1.61 21 7.14 2.95 14 8.71 1.73 10 9.00 1.25 16 7.75 2.54 Transport 36 8.53 2.08 6 7.50 2.43 54 8.65 1.52 12 8.67 1.44 9 9.00 1.22 14 7.43 2.21 22 7.00 3.32 15 8.07 2.12 10 8.80 2.10 15 7.53 2.75 Crime and violence 31 7.23 2.57 7 6.14 3.63 53 7.64 2.54 9 6.56 2.24 8 6.63 2.62 12 6.50 2.32 19 6.68 3.13 14 7.07 2.87 10 8.50 1.78 16 6.31 2.63 Law and justice 36 8.36 2.18 7 8.86 1.07 56 7.73 2.63 10 7.40 2.84 9 8.78 1.92 15 7.67 2.16 21 6.29 2.87 14 7.71 3.29 10 9.00 1.63 15 7.13 2.72 Urban development* 31 7.23 2.14 4 7.00 1.83 54 7.81 1.98 9 8.67 1.73 10 7.10 2.28 12 6.92 2.35 21 5.48 3.49 15 7.67 2.85 10 8.10 1.85 15 6.20 2.98 Environmental sustainability* 34 8.15 2.23 7 8.00 1.63 59 8.27 2.12 12 8.50 1.73 10 7.60 2.63 14 7.07 2.40 21 5.71 3.30 15 8.80 1.97 10 8.90 1.29 15 7.47 2.80 Regulatory framework 30 7.10 2.09 5 7.40 1.95 47 7.17 2.25 7 7.86 1.57 8 7.00 1.85 13 6.46 2.70 14 5.29 2.46 12 7.50 2.07 8 7.63 2.33 16 5.75 2.24 Communicable/non-communicable diseases* 34 7.47 2.51 7 8.29 1.98 56 8.34 1.82 10 6.30 2.50 9 6.44 3.00 13 7.85 1.63 20 6.15 2.94 13 8.77 2.24 10 8.50 1.90 15 6.73 2.74 Poverty reduction* 41 8.76 1.91 8 8.88 1.81 62 9.18 1.31 11 8.64 1.86 10 9.00 1.63 18 8.67 1.46 23 7.22 2.73 15 9.07 1.22 10 9.20 1.23 14 8.71 2.40 Gender equity* 34 6.82 2.69 6 7.67 1.03 53 7.60 2.12 9 8.22 1.99 10 7.10 2.77 14 7.71 1.44 21 5.57 2.87 12 6.83 3.07 10 7.60 2.72 14 6.00 2.57 Private sector development 36 7.69 2.14 7 7.57 2.70 58 8.34 2.01 10 7.50 2.55 10 7.80 1.75 19 8.84 1.30 21 7.19 2.79 14 7.93 2.46 9 8.33 2.18 15 7.53 2.77 Foreign direct investment 35 7.71 2.33 8 7.50 2.00 56 8.13 2.21 9 8.44 1.67 9 7.89 2.32 16 8.13 1.50 17 6.47 3.14 13 8.54 2.22 10 8.00 2.83 14 7.71 2.52 Water and sanitation* 39 8.54 2.05 8 7.88 1.46 60 9.08 1.82 12 8.92 1.38 10 7.90 2.28 15 8.47 1.81 23 7.35 2.50 16 9.25 1.39 10 9.40 1.26 16 8.31 2.41 Trade and exports 34 7.47 2.05 7 7.29 2.06 55 7.58 2.38 10 6.50 3.06 8 6.88 1.73 14 7.14 2.38 20 6.85 2.58 15 8.33 2.16 10 7.20 3.12 14 6.50 2.74 Economic growth* 38 8.45 1.94 8 8.25 2.49 59 9.20 1.13 11 8.36 1.36 10 8.90 1.66 18 8.61 1.75 19 7.42 2.06 14 9.43 0.85 10 9.00 1.15 17 7.65 2.40 Energy* 36 8.86 1.97 7 8.29 1.80 60 9.33 1.41 11 9.09 0.94 9 8.78 0.97 15 8.67 1.18 21 7.33 2.89 17 8.82 2.01 10 9.30 1.89 16 8.25 2.44 Disaster management* 33 7.24 2.59 7 7.86 2.54 52 8.10 2.15 9 8.00 2.00 9 6.78 2.49 14 6.79 2.49 17 4.88 3.00 13 8.38 1.89 9 8.33 1.12 16 6.81 3.12 Public sector governance/reform 36 8.25 1.93 7 8.29 1.60 60 8.52 2.11 10 8.20 2.57 10 8.60 2.17 16 7.56 2.45 20 6.80 2.82 15 7.40 2.32 9 8.44 2.65 17 7.47 2.62 Job creation/employment 37 7.86 2.26 7 8.29 2.06 57 8.72 1.89 9 7.78 3.35 10 8.60 1.84 14 8.00 1.62 20 6.85 3.10 13 7.85 2.58 10 8.10 3.03 15 7.13 2.85 Financial markets 32 7.47 2.16 7 6.71 1.98 54 7.91 2.03 9 6.56 2.83 8 6.75 2.05 15 6.87 2.83 14 5.71 3.20 10 8.20 2.25 10 7.80 2.39 15 6.67 2.77 Equality of opportunity* 32 7.72 2.11 7 8.00 1.63 53 7.89 2.06 10 8.40 2.01 9 7.89 2.52 15 6.53 2.85 17 5.47 3.14 13 7.62 2.50 10 8.00 2.31 16 6.63 3.07 Health* 36 8.81 2.00 10 8.40 2.01 59 8.86 1.73 11 8.91 1.30 10 7.50 3.21 16 8.44 1.63 19 6.89 3.20 17 8.94 1.43 10 8.90 2.18 16 8.50 2.58 Rural development* 37 8.19 2.08 8 7.50 2.14 56 8.43 2.03 9 9.11 1.45 9 8.78 1.39 17 7.12 2.15 20 5.80 3.52 16 9.00 0.97 10 8.60 1.90 15 7.33 2.66 Global/regional integration* 32 7.28 2.52 7 8.57 1.40 58 7.98 2.24 8 8.38 2.13 10 8.00 1.94 15 6.80 2.40 19 5.47 3.63 12 9.33 0.89 10 7.90 2.02 14 5.71 2.58 Food security 35 8.26 2.27 8 7.50 2.51 58 8.57 1.72 10 8.20 1.99 10 8.60 1.26 16 7.81 1.97 19 6.89 3.33 15 9.33 0.82 10 8.70 1.95 16 7.63 2.73 Education* 35 8.74 1.93 10 8.80 1.55 60 9.00 1.47 12 9.17 1.11 10 8.70 1.83 17 9.00 1.37 22 7.00 3.24 15 8.47 2.00 10 9.40 1.07 16 8.69 2.41 Social protection 34 7.47 2.40 7 7.57 1.99 58 7.84 2.18 10 7.50 2.22 8 7.13 2.42 15 6.67 1.63 20 6.20 3.47 16 8.25 2.27 10 8.60 1.07 15 6.47 2.42 Climate change* 34 7.94 2.26 7 7.71 2.36 55 8.22 2.02 11 8.27 1.62 9 7.11 2.57 15 7.13 2.23 20 5.80 3.41 15 8.87 1.81 10 9.10 0.99 15 7.27 2.91 Agricultural development* 35 8.40 2.24 8 7.88 2.53 62 8.52 1.74 11 8.73 1.42 10 8.60 1.35 17 7.06 2.70 20 6.45 3.52 15 9.00 1.60 10 8.80 1.48 15 7.80 2.57 Natural resource management 36 7.67 2.64 7 8.71 0.95 55 8.07 2.19 10 7.50 2.07 10 7.90 1.85 14 6.64 1.98 20 6.45 3.36 14 8.50 1.79 10 7.50 2.51 16 7.06 2.64 Tourism 37 8.19 2.21 8 8.00 1.85 60 8.17 2.12 10 7.50 1.96 10 8.60 1.07 16 7.44 2.22 20 6.70 3.40 15 9.07 1.87 10 8.80 1.55 15 7.47 2.42 Blue economy 31 7.94 2.31 6 8.00 1.10 56 8.20 2.16 10 7.70 2.79 10 8.30 1.16 15 7.20 2.08 18 6.50 3.20 14 8.50 1.91 10 8.40 1.43 17 7.82 2.92 *Significantly different between stakeholder groups 76 World Bank Group Country Opinion Survey 2015: Sao Tome and Principe C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Sao Tome and Principe? (1-Not effective at all, 10-Very effective) Which of the following best describes your current position? Office of the Employee of a Bilateral/ Private Sector/ Independent President/ Prime Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Government Minister/ Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Institution Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Education* 28 7.32 2.11 7 7.00 2.00 36 7.47 2.24 9 8.67 1.50 7 8.14 1.77 10 6.50 3.14 21 5.05 3.25 11 6.09 3.05 8 7.38 2.39 8 6.88 1.46 Health 25 7.28 2.15 7 7.00 1.41 33 7.55 2.31 8 8.25 1.58 5 6.60 1.95 8 6.13 2.90 20 5.80 3.00 10 5.50 3.10 8 6.50 2.83 9 7.11 1.76 Social protection* 15 5.27 2.46 6 5.00 1.41 18 6.17 2.57 6 7.33 3.33 4 5.25 2.63 7 6.00 2.89 13 3.69 2.21 5 3.00 1.58 7 6.29 3.25 7 6.57 2.44 Information and communications technology* 22 6.64 2.30 7 6.00 2.58 26 6.54 2.52 13 7.85 1.63 3 4.67 2.89 9 7.56 2.24 13 4.54 2.57 7 5.00 3.61 8 7.88 2.17 10 5.60 1.90 Public sector governance/reform* 31 7.61 2.39 9 6.33 2.40 36 7.25 2.52 9 7.44 1.24 6 7.33 1.97 14 6.79 2.55 14 4.36 2.56 9 6.11 4.01 8 7.88 2.70 10 7.10 2.23 Natural resource management 18 5.94 2.71 6 6.17 2.48 20 6.20 2.48 6 7.67 1.37 4 4.75 1.71 9 5.11 2.32 15 4.47 2.80 10 5.90 3.78 8 6.25 3.33 6 5.17 2.71 Climate change* 21 6.86 2.61 6 6.83 1.94 26 7.23 2.30 11 7.73 1.95 3 6.67 3.06 8 7.00 2.20 18 4.17 2.36 11 6.55 3.24 7 7.57 2.30 10 7.20 2.30 Environmental sustainability* 20 6.75 2.61 6 6.33 2.07 23 7.43 2.15 10 7.90 1.91 3 7.00 2.65 10 6.70 2.36 15 3.93 2.02 7 5.29 3.45 7 7.57 2.15 8 7.13 2.36 Disaster management* 18 6.50 2.71 5 7.20 2.05 24 6.75 2.05 9 7.67 2.18 3 7.00 2.65 6 5.33 2.94 14 3.86 2.18 7 4.57 3.46 7 5.29 3.45 8 5.00 2.20 Private sector development 24 5.50 2.45 5 5.60 2.88 27 5.30 2.61 6 5.67 2.42 4 4.75 3.10 10 4.30 1.70 14 3.14 2.57 11 5.91 3.11 7 6.14 3.58 10 4.70 2.00 Poverty reduction* 32 6.84 2.44 7 5.86 1.46 38 6.84 2.06 13 7.23 2.71 7 6.86 2.54 10 6.30 2.11 18 4.28 3.29 15 6.73 3.67 9 7.44 2.13 13 6.00 2.35 Economic growth* 29 6.86 2.52 6 5.67 2.25 39 7.00 2.21 9 7.78 1.92 7 7.00 2.16 12 6.75 1.86 17 4.06 3.15 14 7.00 3.78 8 7.50 2.51 12 6.33 2.19 *Significantly different between stakeholder groups Where are the World Bank Group’s decisions made primarily that support the program in Sao Tome and Principe? (Select only ONE response) Office of Employee of a Bilateral/ Private Sector/ Independent President/ Prime Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Government Percentage of Respondents Minister/ Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Institution Other At the Headquarters (in Washington D.C.) 72.3% 44.4% 44.9% 46.2% 66.7% 70.8% 41.4% 47.4% 88.9% 65.0% In the country 4.3% 0.0% 8.7% 0.0% 0.0% 0.0% 6.9% 0.0% 0.0% 0.0% Don’t know 23.4% 55.6% 46.4% 53.8% 33.3% 29.2% 51.7% 52.6% 11.1% 35.0% Which of the following best describes your current position? Office of the Employee of a Bilateral/ Private Sector/ Independent President/ Prime Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Government Minister/ Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Institution Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group’s work 43 7.67 2.10 11 7.00 2.28 53 7.15 2.36 14 7.36 1.98 9 6.78 2.17 19 7.42 2.32 21 5.33 2.96 15 7.67 2.58 11 7.73 2.28 18 6.78 2.29 help to achieve development results in STP? (1-To no degree at all, 10-To a very significant degree) 77 World Bank Group Country Opinion Survey 2015: Sao Tome and Principe C. World Bank Group’s Effectiveness and Results (continued) To what extent do you agree with the following statements about the World Bank Group in Sao Tome and Principe? (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Office of the Employee of a Bilateral/ Private Sector/ Independent President/ Prime Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Government Minister/ Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Institution Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group’s financial instruments meet 40 5.83 2.47 9 6.00 2.29 46 5.70 2.52 13 6.00 1.96 7 4.29 2.21 14 4.71 2.09 18 4.33 2.47 17 5.18 2.51 10 6.10 3.00 13 5.15 2.76 the needs of STP The World Bank Group meets STP’s needs for 36 6.22 2.38 8 6.00 1.69 43 6.00 2.31 10 6.00 2.05 9 5.33 1.94 12 5.42 1.83 19 4.16 2.81 15 5.20 2.57 10 7.00 2.87 16 5.56 2.28 knowledge services Which of the following best describes your current position? Office of the Employee of a Bilateral/ Private Sector/ Independent President/ Prime Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Government Minister/ Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Institution Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group 33 5.94 2.90 8 7.13 2.17 36 6.31 2.71 12 6.83 2.12 4 4.00 1.83 15 5.87 2.90 19 4.42 2.73 14 5.14 3.16 10 6.70 2.00 12 6.17 3.01 measures and corrects its work in real time in STP? (1-To no degree at all, 10-To a very significant degree) D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? (Select only ONE respons e) Office of Employee of a Bilateral/ Private Sector/ Independent President/ Prime Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Government Percentage of Respondents Minister/ Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Institution Other Weekly 6.4% 20.0% 6.2% 0.0% 0.0% 8.3% 0.0% 5.6% 9.1% 5.0% Monthly 14.9% 10.0% 4.6% 7.1% 10.0% 8.3% 3.7% 11.1% 27.3% 5.0% A few times a year 40.4% 20.0% 40.0% 50.0% 50.0% 54.2% 40.7% 33.3% 36.4% 50.0% Rarely 29.8% 30.0% 40.0% 42.9% 40.0% 20.8% 37.0% 27.8% 27.3% 35.0% Never 8.5% 20.0% 9.2% 0.0% 0.0% 8.3% 18.5% 22.2% 0.0% 5.0% 78 World Bank Group Country Opinion Survey 2015: Sao Tome and Principe D. The World Bank Group’s Knowledge Work and Activities (continued) In Sao Tome and Principe, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Which of the following best describes your current position? Office of the Employee of a Bilateral/ Private Sector/ Independent President/ Prime Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Government Minister/ Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Institution Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Are timely* 35 5.94 2.06 8 6.25 2.71 37 7.54 2.18 13 7.00 1.53 7 6.86 2.41 12 5.92 1.78 19 4.53 2.91 10 7.50 2.80 7 7.29 2.56 11 6.18 1.78 Include appropriate level of stakeholder involvement 31 6.19 1.99 6 5.33 2.58 31 7.10 2.20 11 5.55 1.69 5 5.60 4.04 11 6.27 2.10 17 3.71 2.26 9 6.78 3.15 8 6.75 2.96 9 6.22 1.79 during preparation* Lead to practical solutions 31 6.16 2.00 8 6.13 2.59 39 6.59 2.46 13 7.15 1.34 5 4.80 3.42 13 6.00 2.68 18 4.50 2.41 9 6.44 2.79 7 6.43 3.05 12 5.83 1.53 Are accessible (well written and easy to 32 6.28 2.25 7 6.43 3.46 39 6.41 2.28 13 7.00 2.16 5 8.00 2.12 13 6.08 2.22 18 4.89 2.81 11 5.64 3.26 10 7.40 2.17 11 6.73 1.79 understand) Are source of relevant information on global good 35 7.26 2.17 8 5.63 2.62 41 7.46 2.26 13 7.46 1.85 7 7.14 2.91 15 7.27 2.02 17 6.00 2.69 10 6.90 2.56 9 7.33 2.92 11 8.09 1.45 practices Are adequately disseminated 33 5.64 2.58 9 5.11 2.32 37 5.41 2.86 13 5.85 2.34 6 3.83 1.47 12 5.25 2.34 17 4.18 2.79 11 4.55 2.81 9 7.22 1.92 10 4.80 2.57 Are translated enough into local language* 33 6.36 2.60 9 4.56 3.21 40 6.03 2.58 12 5.50 2.58 4 2.75 2.22 12 5.33 1.56 18 4.00 2.87 12 3.83 2.62 9 6.78 3.03 12 6.92 2.35 Are adaptable to STP’s specific development 36 6.33 2.53 9 6.89 2.52 40 6.23 2.66 13 5.85 2.51 6 4.67 2.88 13 5.46 2.22 21 5.14 2.76 11 5.73 3.52 8 6.38 3.42 14 6.64 2.65 challenges and country circumstances *Significantly different between stakeholder groups Which of the following best describes your current position? Office of the Employee of a Bilateral/ Private Sector/ Independent President/ Prime Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Government Minister/ Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Institution Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and 37 7.27 2.06 9 7.11 2.09 52 7.67 1.84 14 8.07 1.69 9 7.00 2.18 20 7.30 2.25 20 5.75 2.55 15 7.73 2.58 10 7.00 2.58 15 7.27 2.52 activities make to development results in your country? Overall, how would you rate the technical quality of the World Bank Group's knowledge work and 39 7.49 1.83 8 7.13 2.17 47 7.79 1.79 14 7.79 1.42 10 7.60 2.07 15 6.93 2.34 22 5.64 2.87 14 7.71 2.09 9 7.22 2.82 15 7.00 2.70 activities?* (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between stakeholder groups 79 World Bank Group Country Opinion Survey 2015: Sao Tome and Principe E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Office of the Employee of a Bilateral/ Private Sector/ Independent President/ Prime Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Government Minister/ Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Institution Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group disburses funds promptly 34 3.68 2.38 8 4.00 2.33 38 4.53 2.73 12 4.58 2.81 3 3.00 1.00 12 3.58 2.50 22 3.45 2.82 15 3.73 3.03 8 5.25 3.24 12 2.83 2.37 The World Bank Group effectively monitors and 36 7.36 2.53 8 6.63 3.07 49 8.02 1.92 12 7.67 1.87 8 7.00 2.14 17 7.29 2.08 22 5.95 3.17 18 6.33 3.41 9 8.33 2.06 16 7.13 2.63 evaluates the projects and programs it supports The World Bank Group’s approvals and reviews are 36 5.53 2.61 7 5.57 2.70 35 6.66 2.25 11 6.55 1.63 5 5.40 2.88 12 5.33 2.84 18 4.83 2.68 17 4.76 2.84 8 5.75 1.58 14 5.14 3.37 done in a timely fashion The World Bank Group’s “Safeguard Policy� 30 6.20 2.46 6 5.50 2.35 37 6.43 2.46 12 7.50 1.93 3 6.00 4.00 11 5.27 2.20 19 4.32 2.93 14 4.93 2.70 8 7.25 3.01 13 6.08 2.96 requirements are reasonable* The World Bank Group’s conditions on its lending 30 5.80 2.83 6 5.50 2.88 39 5.67 3.01 10 6.20 2.39 7 5.14 2.91 10 4.40 2.50 20 3.50 2.61 14 4.50 3.32 7 6.57 2.51 12 5.17 2.55 are reasonable The World Bank Group takes decisions quickly in 29 5.03 2.53 8 4.13 2.36 33 6.00 2.96 14 5.79 2.89 4 4.00 2.16 8 4.13 2.75 17 4.12 3.00 15 4.47 2.39 8 6.25 2.43 13 3.92 2.66 STP Working with the World Bank Group increases 35 7.57 2.20 9 6.78 2.11 47 7.72 2.29 14 8.07 1.59 7 6.86 2.85 17 7.47 2.74 22 5.73 3.63 17 7.00 2.57 9 7.56 2.40 13 6.62 2.90 STP’s institutional capacity Where country systems (e.g., procurement, financial management, etc.) are adequate, the World Bank 30 6.90 2.35 7 6.14 2.91 35 7.66 2.34 13 7.62 1.71 6 7.00 2.83 11 5.64 2.98 16 5.25 2.67 17 6.59 2.81 6 6.00 2.68 12 7.08 2.64 Group makes appropriate use of them The World Bank Group provides effective implementation support (i.e., supervision of 35 7.23 2.46 8 6.50 2.83 43 7.65 2.16 14 7.71 1.82 6 6.83 2.71 13 6.46 2.57 22 5.55 3.33 18 6.22 3.06 9 7.00 2.74 15 6.53 2.26 projects) *Significantly different between stakeholder groups Which of the following best describes your current position? Office of the Employee of a Bilateral/ Private Sector/ Independent President/ Prime Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Government Minister/ Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Institution Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe that the World Bank Group’s work helps to find solutions that promote 36 6.47 2.77 10 5.80 2.25 41 6.78 2.21 12 7.67 1.56 6 5.67 2.58 17 5.35 3.04 20 5.35 2.83 17 7.18 2.90 8 6.00 2.73 15 5.47 2.72 private public partnerships in STP? (1-To no degree at all, 10-To a very significant degree) Which of the following best describes the way the World Bank Group operates in Sao Tome and Principe? (Select only ONE response) Office of Employee of a Bilateral/ Private Sector/ Independent President/ Prime Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Government Percentage of Respondents Minister/ Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Institution Other The World Bank Group takes too much risk in STP 2.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.0% The World Bank Group does not take enough risk in STP 41.7% 40.0% 26.5% 35.7% 20.0% 20.8% 42.9% 22.2% 30.0% 30.0% The World Bank Group’s approach to risk is appropriate 12.5% 20.0% 19.1% 35.7% 20.0% 16.7% 10.7% 33.3% 50.0% 15.0% Don't know 43.8% 40.0% 54.4% 28.6% 60.0% 62.5% 46.4% 44.4% 20.0% 50.0% 80 World Bank Group Country Opinion Survey 2015: Sao Tome and Principe E. Working with the World Bank Group (continued) Which of the following best describes the World Bank Group’s support in Sao Tome and Principe? (Select only ONE response) Office of Employee of a Bilateral/ Private Sector/ Independent President/ Prime Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Government Percentage of Respondents Minister/ Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Institution Other The World Bank Group is sufficiently selective and focuses on 65.2% 55.6% 40.3% 64.3% 40.0% 54.2% 24.1% 68.8% 70.0% 55.0% the most important development challenges in STP The World Bank Group is not sufficiently selective in STP, and it 19.6% 22.2% 16.4% 14.3% 20.0% 8.3% 24.1% 12.5% 10.0% 20.0% is involved in too many areas of development Don't know 15.2% 22.2% 43.3% 21.4% 40.0% 37.5% 51.7% 18.8% 20.0% 25.0% F. The Future Role of the World Bank Group in Sao Tome and Principe Which of the following SHOULD the World Bank Group do to make itself of greater value in Sao Tome and Principe? (Choose no more than TWO) Office of Employee of a Bilateral/ Private Sector/ Independent President/ Prime Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Government Percentage of Respondents Minister/ Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Institution Other Provide more adequate data/knowledge/statistics/figures on 21.3% 8.3% 17.2% 21.4% 30.0% 20.8% 0.0% 36.8% 20.0% 36.8% STP’s economy Ensure greater selectivity in its work 4.3% 16.7% 12.5% 0.0% 0.0% 8.3% 11.5% 5.3% 10.0% 15.8% Offer more innovative financial products 12.8% 41.7% 20.3% 7.1% 20.0% 12.5% 7.7% 10.5% 20.0% 21.1% Improve the competitiveness of its financing compared to 12.8% 0.0% 12.5% 7.1% 10.0% 8.3% 7.7% 15.8% 30.0% 0.0% markets Reach out more to groups outside of Government 31.9% 25.0% 31.3% 42.9% 30.0% 45.8% 46.2% 47.4% 30.0% 26.3% Work faster 12.8% 0.0% 6.3% 7.1% 0.0% 8.3% 15.4% 15.8% 0.0% 15.8% Improve the quality of its experts as related to STP’s specific 8.5% 0.0% 7.7% 14.3% 10.0% 4.2% 7.7% 0.0% 10.0% 10.5% challenges Offer more innovative knowledge services 8.5% 16.7% 1.6% 0.0% 0.0% 4.2% 11.5% 10.5% 10.0% 0.0% Collaborate more effectively with Government clients 19.1% 25.0% 10.9% 28.6% 20.0% 4.2% 7.7% 5.3% 0.0% 5.3% Increase the level of capacity development in the country 38.3% 25.0% 43.8% 28.6% 40.0% 45.8% 30.8% 21.1% 20.0% 15.8% Reduce the complexity of obtaining World Bank Group financing 27.7% 33.3% 31.3% 35.7% 20.0% 20.8% 26.9% 15.8% 30.0% 36.8% Other 0.0% 0.0% 0.0% 0.0% 0.0% 4.2% 0.0% 5.3% 10.0% 0.0% When considering the combination of services that the World Bank Group offers in Sao Tome and Principe, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Sao Tome and Principe?* (Select only ONE response) Office of Employee of a Bilateral/ Private Sector/ Independent President/ Prime Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Government Percentage of Respondents Minister/ Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Institution Other Financial services 41.3% 33.3% 34.3% 7.1% 40.0% 41.7% 32.0% 36.8% 70.0% 56.3% Knowledge products 23.9% 33.3% 20.9% 42.9% 20.0% 29.2% 16.0% 36.8% 20.0% 18.8% Convening services 0.0% 0.0% 1.5% 14.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% None of the above 0.0% 11.1% 4.5% 14.3% 10.0% 8.3% 4.0% 0.0% 10.0% 0.0% The combination is appropriate for STP 10.9% 22.2% 7.5% 7.1% 10.0% 12.5% 8.0% 15.8% 0.0% 6.3% Don't know 23.9% 0.0% 31.3% 14.3% 20.0% 8.3% 40.0% 10.5% 0.0% 18.8% *Significantly different between stakeholder groups 81 World Bank Group Country Opinion Survey 2015: Sao Tome and Principe G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Sao Tome and Principe? (Choose no more than TWO) Office of Employee of a Bilateral/ Private Sector/ Independent President/ Prime Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Government Percentage of Respondents Minister/ Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Institution Other Periodicals* 18.4% 25.0% 38.2% 14.3% 40.0% 45.8% 12.0% 21.1% 18.2% 5.0% International newspapers 18.4% 16.7% 14.7% 0.0% 20.0% 25.0% 4.0% 36.8% 27.3% 15.0% Local radio 28.6% 8.3% 14.7% 21.4% 20.0% 4.2% 24.0% 15.8% 18.2% 20.0% International radio 8.2% 8.3% 5.9% 0.0% 0.0% 12.5% 8.0% 10.5% 0.0% 15.0% Local television 49.0% 33.3% 44.1% 71.4% 20.0% 25.0% 40.0% 36.8% 9.1% 40.0% International television 6.1% 16.7% 7.4% 21.4% 0.0% 4.2% 16.0% 5.3% 9.1% 15.0% Local newspapers 4.1% 0.0% 1.5% 0.0% 10.0% 8.3% 4.0% 5.3% 0.0% 5.0% Internet 49.0% 58.3% 52.9% 64.3% 50.0% 50.0% 44.0% 47.4% 72.7% 65.0% Social media 8.2% 0.0% 10.3% 0.0% 0.0% 0.0% 12.0% 21.1% 9.1% 15.0% Other 2.0% 16.7% 5.9% 7.1% 10.0% 8.3% 8.0% 0.0% 27.3% 0.0% *Significantly different between stakeholder groups How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Office of Employee of a Bilateral/ Private Sector/ Independent President/ Prime Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Government Percentage of Respondents Minister/ Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Institution Other Direct contact with World Bank Group 22.4% 16.7% 20.3% 21.4% 20.0% 29.2% 53.8% 27.8% 45.5% 15.0% e-Newsletters 49.0% 50.0% 30.4% 28.6% 70.0% 50.0% 30.8% 27.8% 18.2% 45.0% World Bank Group’s seminars/workshops/ conferences* 46.9% 58.3% 49.3% 78.6% 10.0% 37.5% 38.5% 33.3% 36.4% 30.0% World Bank Group’s publications and other written materials 18.4% 8.3% 33.3% 7.1% 40.0% 25.0% 26.9% 38.9% 45.5% 35.0% World Bank Group’s website* 42.9% 41.7% 21.7% 42.9% 20.0% 37.5% 7.7% 44.4% 27.3% 35.0% Social media 12.2% 0.0% 15.9% 14.3% 0.0% 4.2% 11.5% 16.7% 18.2% 10.0% Mobile phones 2.0% 0.0% 15.9% 0.0% 10.0% 0.0% 11.5% 5.6% 9.1% 15.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.0% *Significantly different between stakeholder groups Are you aware of the World Bank Group's Access to Information Policy under which the WBG will now disclose any information in its possession that is not a list of exceptions?* Office of Employee of a Bilateral/ Private Sector/ Independent President/ Prime Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Government Percentage of Respondents Minister/ Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Institution Other Yes 22.5% 20.0% 12.9% 7.7% 33.3% 9.1% 4.8% 18.8% 75.0% 14.3% No 77.5% 80.0% 87.1% 92.3% 66.7% 90.9% 95.2% 81.3% 25.0% 85.7% *Significantly different between stakeholder groups Have you requested information from the World Bank Group on its activities in the past year? Office of Employee of a Bilateral/ Private Sector/ Independent President/ Prime Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Government Percentage of Respondents Minister/ Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Institution Other Yes 13.2% 0.0% 6.6% 0.0% 11.1% 0.0% 4.3% 5.9% 37.5% 7.7% No 86.8% 100.0% 93.4% 100.0% 88.9% 100.0% 95.7% 94.1% 62.5% 92.3% 82 World Bank Group Country Opinion Survey 2015: Sao Tome and Principe G. Communication and Information Sharing (continued) Were you able to obtain this information? Office of Employee of a Bilateral/ Private Sector/ Independent President/ Prime Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Government Percentage of Respondents Minister/ Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Institution Other Yes 80.0% 0.0% 75.0% 0.0% 100.0% 0.0% 0.0% 0.0% 100.0% 0.0% No 20.0% 0.0% 25.0% 0.0% 0.0% 0.0% 0.0% 100.0% 0.0% 0.0% Do you have access to the Internet?* Office of Employee of a Bilateral/ Private Sector/ Independent President/ Prime Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Government Percentage of Respondents Minister/ Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Institution Other Yes 97.5% 100.0% 92.3% 92.9% 100.0% 95.5% 60.0% 94.1% 100.0% 92.9% No 2.5% 0.0% 7.7% 7.1% 0.0% 4.5% 40.0% 5.9% 0.0% 7.1% *Significantly different between stakeholder groups Do you use/have used the World Bank Group website?* Office of Employee of a Bilateral/ Private Sector/ Independent President/ Prime Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Government Percentage of Respondents Minister/ Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Institution Other Yes 53.7% 44.4% 38.5% 30.8% 90.0% 47.8% 13.6% 23.5% 66.7% 60.0% No 46.3% 55.6% 61.5% 69.2% 10.0% 52.2% 86.4% 76.5% 33.3% 40.0% *Significantly different between stakeholder groups Do you currently consult the World Bank Group social media sites? Office of Employee of a Bilateral/ Private Sector/ Independent President/ Prime Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Government Percentage of Respondents Minister/ Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Institution Other Yes 14.6% 25.0% 13.6% 21.4% 20.0% 22.7% 27.3% 12.5% 57.1% 25.0% No 85.4% 75.0% 86.4% 78.6% 80.0% 77.3% 72.7% 87.5% 42.9% 75.0% Which Internet connection do you use primarily when visiting a World Bank Group website? Office of Employee of a Bilateral/ Private Sector/ Independent President/ Prime Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Government Percentage of Respondents Minister/ Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Institution Other High speed/WiFi 83.3% 88.9% 63.9% 80.0% 100.0% 81.3% 76.9% 75.0% 77.8% 84.6% Dial-up 16.7% 11.1% 36.1% 20.0% 0.0% 18.8% 23.1% 25.0% 22.2% 15.4% 83 World Bank Group Country Opinion Survey 2015: Sao Tome and Principe G. Communication and Information Sharing (continued) Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Office of the Employee of a Bilateral/ Private Sector/ Independent President/ Prime Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Government Minister/ Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Institution Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD I find the World Bank Group’s websites easy to 27 7.52 2.49 6 7.17 3.66 30 6.47 3.04 6 4.83 2.32 9 7.89 2.20 12 6.00 2.17 11 3.82 2.44 3 6.67 1.15 7 7.43 1.72 9 8.00 2.18 navigate.* I find the information on the World Bank Group’s 27 8.26 1.89 6 6.50 3.27 27 7.52 2.64 8 6.38 2.72 9 8.22 1.79 13 6.15 2.70 11 4.64 2.94 3 7.00 1.73 7 8.43 2.15 9 7.56 1.51 websites useful* The World Bank Group’s social media channels are 18 7.83 2.20 5 6.40 3.51 24 7.04 2.79 8 7.63 2.33 2 8.00 2.83 9 5.44 2.24 14 5.93 2.67 6 6.83 3.76 7 8.43 1.51 7 7.57 1.72 valuable sources of information about the institution When I need information from the World Bank 26 5.85 3.33 6 5.33 3.72 28 5.86 3.35 10 4.90 3.45 7 4.86 3.13 7 4.43 2.15 13 4.54 2.50 8 6.00 3.70 7 6.71 2.87 10 4.60 2.37 Group I know how to find it The World Bank Group is responsive to my 19 5.05 3.44 3 6.67 3.21 18 4.67 3.20 9 2.44 1.59 3 8.67 2.31 4 6.25 1.50 13 3.38 1.94 4 3.50 2.08 8 6.75 3.20 6 5.33 0.82 information requests and inquiries* *Significantly different between stakeholder groups H. Background Information Which one of the following best describes your level of interaction with the World Bank Group in your country? (Select only ONE response) Office of Employee of a Bilateral/ Private Sector/ Independent President/ Prime Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Government Percentage of Respondents Minister/ Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Institution Other I currently collaborate with the World Bank Group 8.7% 0.0% 11.9% 14.3% 0.0% 8.3% 0.0% 0.0% 11.1% 6.3% I have previously collaborated with the World Bank Group 21.7% 18.2% 19.4% 21.4% 40.0% 29.2% 8.3% 11.1% 11.1% 37.5% Both of the above (I currently collaborate and previously have 10.9% 0.0% 13.4% 21.4% 20.0% 12.5% 0.0% 5.6% 22.2% 12.5% collaborated with the World Bank Group) I have never collaborated with the World Bank Group 58.7% 81.8% 55.2% 42.9% 40.0% 50.0% 91.7% 83.3% 55.6% 43.8% Which of the following agencies of the World Bank Group do you primarily engage with in Sao Tome and Principe? (Select only ONE response) Office of Employee of a Bilateral/ Private Sector/ Independent President/ Prime Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Government Percentage of Respondents Minister/ Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Institution Other The World Bank (IDA) 70.0% 57.1% 72.1% 70.0% 77.8% 65.0% 38.5% 42.9% 28.6% 75.0% The International Finance Corporation (IFC) 10.0% 14.3% 4.7% 10.0% 0.0% 15.0% 7.7% 14.3% 28.6% 16.7% The Multilateral Investment Guarantee Agency (MIGA) 3.3% 14.3% 4.7% 0.0% 11.1% 5.0% 7.7% 14.3% 28.6% 0.0% Other 16.7% 14.3% 18.6% 20.0% 11.1% 15.0% 46.2% 28.6% 14.3% 8.3% 84 World Bank Group Country Opinion Survey 2015: Sao Tome and Principe H. Background Information (continued) Do your projects involve both the World Bank and the IFC? Office of Employee of a Bilateral/ Private Sector/ Independent President/ Prime Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Government Percentage of Respondents Minister/ Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Institution Other Yes 15.8% 22.2% 12.2% 23.1% 11.1% 16.7% 15.8% 21.4% 40.0% 31.3% No 84.2% 77.8% 87.8% 76.9% 88.9% 83.3% 84.2% 78.6% 60.0% 68.8% If yes, what was your view of how the two institutions work together in Sao Tome and Principe? (Select only ONE response) Office of Employee of a Bilateral/ Private Sector/ Independent President/ Prime Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Government Percentage of Respondents Minister/ Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Institution Other The two institutions work well together 50.0% 0.0% 33.3% 33.3% 0.0% 0.0% 66.7% 0.0% 25.0% 25.0% The way the two institutions work together needs improvement 33.3% 100.0% 33.3% 66.7% 0.0% 66.7% 0.0% 100.0% 75.0% 75.0% The two institutions do not work well together 0.0% 0.0% 16.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Don't know 16.7% 0.0% 16.7% 0.0% 100.0% 33.3% 33.3% 0.0% 0.0% 0.0% Which of the following describes most of your exposure to the World Bank Group in Sao Tome and Principe? (Choose no more than TWO) Office of Employee of a Bilateral/ Private Sector/ Independent President/ Prime Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Government Percentage of Respondents Minister/ Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Institution Other Observer 30.8% 33.3% 37.5% 23.1% 33.3% 40.0% 57.1% 64.7% 36.4% 50.0% Use World Bank Group reports/data 38.5% 11.1% 48.2% 30.8% 33.3% 25.0% 19.0% 23.5% 18.2% 18.8% Engage in World Bank Group related/sponsored 10.3% 33.3% 26.8% 30.8% 11.1% 35.0% 23.8% 29.4% 9.1% 18.8% events/activities Collaborate as part of my professional duties* 23.1% 11.1% 37.5% 76.9% 33.3% 30.0% 14.3% 11.8% 45.5% 18.8% Use World Bank Group website for information, data, research, 43.6% 44.4% 14.3% 7.7% 22.2% 30.0% 19.0% 17.6% 27.3% 37.5% etc.* *Significantly different between stakeholder groups What’s your gender? Office of Employee of a Bilateral/ Private Sector/ Independent President/ Prime Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Government Percentage of Respondents Minister/ Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Institution Other Female 25.5% 33.3% 42.6% 28.6% 20.0% 16.7% 34.5% 26.3% 18.2% 15.8% Male 74.5% 66.7% 57.4% 71.4% 80.0% 83.3% 65.5% 73.7% 81.8% 84.2% 85 World Bank Group Country Opinion Survey 2015: Sao Tome and Principe Appendix C: Responses to Indicator Questions by Geographic Locations19 Ilha de São Tomé N=230 Ilha de Príncipe N=47 B. Overall Attitudes toward the World Bank Group Which best represents your geographic location? Ilha de São Tomé Ilha de Príncipe N Mean SD N Mean SD Overall, please rate your impression of the World Bank 185 5.78 2.54 31 6.55 2.84 Group’s effectiveness in STP (1-Not effective at all, 10-Very effective) To what extent do you agree with the following statements about the World Bank Group’s work in Sao Tome and Principe? (1-Strongly disagree, 10-Strongly agree) Which best represents your geographic location? Ilha de São Tomé Ilha de Príncipe N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role 188 6.74 2.55 34 7.68 2.24 in development in STP* The World Bank Group’s work is aligned with what I 174 5.90 2.61 29 6.59 2.71 consider the development priorities for STP *Significantly different between geographic locations To what extent is the World Bank Group an effective development partner in Sao Tome and Principe, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Which best represents your geographic location? Ilha de São Tomé Ilha de Príncipe N Mean SD N Mean SD Responsiveness 165 7.21 2.35 29 7.93 2.15 Flexibility (in terms of the institution’s products and 135 5.79 2.30 16 5.50 2.19 services) Flexibility (in terms of changing country circumstances) 136 5.62 2.39 21 5.29 2.43 Being inclusive 127 5.87 2.43 20 5.85 2.06 Openness (sharing data and other information) 136 6.45 2.47 22 5.95 2.38 Staff accessibility 127 6.01 2.61 23 5.43 2.43 Straightforwardness and honesty 134 6.90 2.39 21 7.19 2.75 Ease of access to the people at the World Bank Group who 127 5.28 2.62 18 5.06 2.78 are making decisions important to my work Collaboration with civil society 147 5.13 2.59 28 5.68 2.63 Collaboration with the Government 177 8.01 2.23 33 8.00 1.89 Collaboration with other donors and development partners 133 6.87 2.53 20 7.55 1.70 Collaboration with the private sector 125 4.66 2.41 19 4.16 2.85 The speed in which it gets things accomplished on the 136 5.80 2.48 24 5.54 2.45 ground Being a long-term partner 158 7.82 2.34 29 8.03 2.01 19 Only 277 respondents provided the information about their geographic locations. Thus, only these respondents were included in the analyses presented in this appendix. 86 World Bank Group Country Opinion Survey 2015: Sao Tome and Principe C. World Bank Group’s Effectiveness and Results Which best represents your geographic location? Ilha de São Tomé Ilha de Príncipe N Mean SD N Mean SD To what extent does the World Bank Group’s work help to 187 6.90 2.44 37 7.89 2.07 achieve development results in STP?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between geographic locations To what extent do you agree with the following statements about the World Bank Group in Sao Tome and Principe? (1-Strongly disagree, 10-Strongly agree) Which best represents your geographic location? Ilha de São Tomé Ilha de Príncipe N Mean SD N Mean SD The World Bank Group’s financial instruments (i.e., investment lending, Development Policy Loan, Trust Funds, 165 5.12 2.46 30 6.40 2.34 Program 4 Result, etc.) meet the needs of STP* The World Bank Group meets STP’s needs for knowledge services (e.g., research, analysis, data, technical 159 5.59 2.43 26 6.15 2.43 assistance) *Significantly different between geographic locations D. The World Bank Group’s Knowledge Work and Activities In Sao Tome and Principe, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Which best represents your geographic location? Ilha de São Tomé Ilha de Príncipe N Mean SD N Mean SD Are adaptable to STP’s specific development challenges 151 5.84 2.72 27 6.67 2.62 and country circumstances Which best represents your geographic location? Ilha de São Tomé Ilha de Príncipe N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to 176 7.16 2.20 37 7.70 2.34 development results in your country? Overall, how would you rate the technical quality of the 172 7.22 2.20 31 7.03 2.55 World Bank Group's knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) 87 World Bank Group Country Opinion Survey 2015: Sao Tome and Principe E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Which best represents your geographic location? Ilha de São Tomé Ilha de Príncipe N Mean SD N Mean SD The World Bank Group takes decisions quickly in STP 126 5.07 2.73 31 4.23 3.05 Where country systems are adequate, the World Bank 128 6.67 2.60 32 6.84 2.80 Group makes appropriate use of them 88 World Bank Group Country Opinion Survey 2015: Sao Tome and Principe Appendix D: Responses to Selected Questions by Level of Collaboration with the World Bank Group20 Note that this appendix presents comparative analysis of the data from those respondents who collaborate with the WBG vs. those respondents who do not collaborate with the WBG and covers the following selected questions from the FY15 Sao Tome and Principe COS questionnaire: All 10-point scale questions and question B4 “When thinking about how the World Bank Group can have the most impact on development results in Sao Tome and Principe, in which sectoral areas do you believe the World Bank Group should focus most of its resources in Sao Tome and Principe?� Collaborating with the WBG N=48 Not collaborating with the WBG N=207 B. Overall Attitudes toward the World Bank Group Which one of the following best describes your level of interaction with the World Bank Group (IDA, IFC, or MIGA) in your country? Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in 47 6.36 2.52 199 5.19 2.73 STP?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between collaborators and non-collaborators Which one of the following best describes your level of interaction with the World Bank Group (IDA, IFC, or MIGA) in your country? Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall, please rate your impression of the World Bank Group’s effectiveness in STP* 43 6.65 2.42 160 5.74 2.60 (1-Not effective at all, 10-Very effective) *Significantly different between collaborators and non-collaborators Which one of the following best describes your level of interaction with the World Bank Group (IDA, IFC, or MIGA) in your country? Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help STP solve 44 7.34 2.27 151 6.85 2.63 its most complicated development challenges? (1-To no degree at all, 10-To a very significant degree) 20 Only 255 respondents provided the information about their levels of collaboration with the World Bank Group (question H3 in the questionnaire). Thus only these respondents were included in the analysis presented in this appendix. Response options “I currently collaborate with the WBG� and “Both of above� were combined as “Collaborating with the WBG� for the comparisons in this appendix. “I have previously collaborated with the WBG,� and “I have never collaborated with the WBG� were combined as “Not collaborating with the WBG�. 89 World Bank Group Country Opinion Survey 2015: Sao Tome and Principe B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Sao Tome and Principe, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Sao Tome and Principe? (Choose no more than THREE) Percentage of Respondents Collaborating Not collaborating (Responses combined) with the WBG with the WBG Social protection (e.g., pensions, targeted social assistance) 12.5% 9.3% Crime and violence 0.0% 2.0% Transport (e.g., roads, bridges, transportation) 14.6% 11.3% Agricultural development 14.6% 27.0% Global/regional integration 0.0% 2.5% Gender equity 0.0% 1.0% Public sector governance/reform (i.e., government effectiveness, public financial management, 25.0% 20.1% public expenditure, fiscal system reform) Health 18.8% 23.5% Rural development* 0.0% 8.3% Foreign direct investment 8.3% 9.3% Education 39.6% 28.9% Energy 31.3% 23.5% Job creation/employment 12.5% 15.7% Financial markets 2.1% 2.0% Urban development 0.0% 1.0% Environmental sustainability 2.1% 2.0% Tourism* 2.1% 14.7% Equality of opportunity (i.e., equity) 4.2% 3.9% Private sector development 18.8% 11.3% Water and sanitation 18.8% 16.2% Food security 8.3% 4.9% Climate change (e.g., better adaptation and protection against sea storms, intense rainfall, heat 2.1% 1.0% waves, stronger droughts) Poverty reduction 8.3% 9.8% Trade and exports 0.0% 4.4% Economic growth 16.7% 20.1% Law and justice (e.g., judicial system) 8.3% 4.4% Regulatory framework* 2.1% 0.0% Communicable/non-communicable diseases 0.0% 0.0% Natural resource management 2.1% 3.9% Anti corruption 4.2% 6.9% Information and communications technology 4.2% 3.9% Disaster management 0.0% 0.5% Blue economy 10.4% 3.9% *Significantly different between collaborators and non-collaborators 90 World Bank Group Country Opinion Survey 2015: Sao Tome and Principe B. Overall Attitudes toward the World Bank Group (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Sao Tome and Principe? (1-Not effective at all, 10-Very effective) Which one of the following best describes your level of interaction with the World Bank Group (IDA, IFC, or MIGA) in your country? Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Project implementation (or other organizational 35 7.20 1.84 101 6.32 2.22 strengthening)* Citizen engagement (incorporating citizens' voices into 24 5.42 2.65 89 4.56 2.37 development) Policy design (for clarity and better incentives to achieve 32 6.88 2.39 106 6.40 2.49 development goals) *Significantly different between collaborators and non-collaborators When thinking about how to improve capacity building in Sao Tome and Principe to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (1-Not important all, 10-Very important) Which one of the following best describes your level of interaction with the World Bank Group (IDA, IFC, or MIGA) in your country? Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Project implementation (or other organizational 37 7.76 2.15 129 7.43 2.21 strengthening) Citizen engagement (incorporating citizens' voices into 33 7.67 2.23 126 7.05 2.69 development) Policy design (for clarity and better incentives to achieve 37 8.27 2.14 141 7.81 2.43 development goals) To what extent do you agree with the following statements about the World Bank Group’s work in Sao Tome and Principe? (1-Strongly disagree, 10-Strongly agree) Which one of the following best describes your level of interaction with the World Bank Group (IDA, IFC, or MIGA) in your country? Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 44 7.32 2.51 162 6.81 2.41 development in STP The World Bank Group’s work is aligned with what I consider 39 6.46 2.56 152 5.89 2.57 the development priorities for STP The World Bank Group supports programs and strategies 39 6.85 2.58 147 6.05 2.54 that are realistic for STP The World Bank Group treats clients and stakeholders in STP 34 7.56 2.48 114 6.64 2.66 with respect 91 World Bank Group Country Opinion Survey 2015: Sao Tome and Principe B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Sao Tome and Principe, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Which one of the following best describes your level of interaction with the World Bank Group (IDA, IFC, or MIGA) in your country? Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Responsiveness 39 7.56 2.17 143 7.32 2.25 Flexibility (in terms of the institution’s products and services) 36 6.36 2.26 105 5.54 2.18 Flexibility (in terms of changing country circumstances) 33 6.03 2.13 114 5.46 2.38 Being inclusive 33 6.18 2.05 105 5.85 2.38 Openness (sharing data and other information) 37 6.57 2.46 110 6.28 2.41 Staff accessibility 36 6.44 2.26 105 5.67 2.64 Straightforwardness and honesty 33 7.18 2.40 112 6.80 2.39 Ease of access to the people at the World Bank Group who 34 6.41 2.60 103 4.88 2.49 are making decisions important to my work* Collaboration with civil society 36 5.72 2.46 129 5.05 2.58 Collaboration with the Government 44 8.00 2.13 153 8.01 2.15 Collaboration with other donors and development partners 32 7.22 2.24 110 6.83 2.40 Collaboration with the private sector 32 4.97 2.49 103 4.37 2.34 The speed in which it gets things accomplished on the 37 6.27 2.70 112 5.57 2.35 ground Being a long-term partner 39 8.44 1.97 137 7.76 2.29 *Significantly different between collaborators and non-collaborators 92 World Bank Group Country Opinion Survey 2015: Sao Tome and Principe C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Sao Tome and Principe? (1-Not important at all, 10-Very important) Which one of the following best describes your level of interaction with the World Bank Group (IDA, IFC, or MIGA) in your country? Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Anti corruption 40 8.28 2.51 164 8.10 2.52 Information and communications technology 40 8.48 2.05 154 8.08 2.12 Transport* 39 8.87 1.42 147 8.03 2.28 Crime and violence 38 7.03 2.38 137 7.08 2.73 Law and justice 38 8.39 1.95 151 7.62 2.64 Urban development* 38 8.00 1.95 137 7.04 2.52 Environmental sustainability* 42 8.62 1.85 152 7.75 2.41 Regulatory framework 36 7.31 2.38 124 6.74 2.18 Communicable/non-communicable diseases 39 7.85 2.22 146 7.49 2.54 Poverty reduction 45 9.18 1.64 164 8.62 1.91 Gender equity 39 7.67 2.16 143 6.90 2.52 Private sector development 43 7.91 2.18 153 7.93 2.23 Foreign direct investment 40 7.63 2.38 144 7.86 2.34 Water and sanitation* 43 9.16 1.68 162 8.37 2.10 Trade and exports 39 7.23 2.60 143 7.40 2.34 Economic growth 43 8.86 1.74 159 8.50 1.87 Energy 43 9.19 1.65 155 8.59 2.05 Disaster management 41 7.44 2.41 134 7.27 2.63 Public sector governance/reform 43 8.58 1.99 151 7.86 2.30 Job creation/employment 41 8.27 2.20 146 7.93 2.39 Financial markets 36 8.00 2.14 134 7.20 2.38 Equality of opportunity* 38 8.39 1.70 138 7.25 2.55 Health* 40 9.10 1.37 158 8.33 2.26 Rural development 38 8.16 2.07 154 7.88 2.36 Global/regional integration 40 7.80 2.07 143 7.39 2.65 Food security 41 8.41 1.79 154 8.19 2.23 Education* 43 9.28 1.56 157 8.43 2.16 Social protection 40 7.80 2.04 149 7.34 2.42 Climate change 42 8.21 2.05 146 7.60 2.45 Agricultural development 42 8.33 2.03 157 8.10 2.36 Natural resource management 41 7.41 2.39 145 7.61 2.44 Tourism 43 8.00 2.02 152 8.07 2.25 Blue economy 40 8.30 2.03 142 7.81 2.33 *Significantly different between collaborators and non-collaborators 93 World Bank Group Country Opinion Survey 2015: Sao Tome and Principe C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Sao Tome and Principe? (1-Not effective at all, 10-Very effective) Which one of the following best describes your level of interaction with the World Bank Group (IDA, IFC, or MIGA) in your country? Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Education* 32 7.75 2.03 112 6.78 2.53 Health 28 7.39 2.15 101 6.67 2.36 Social protection 19 5.95 2.59 67 5.43 2.60 Information and communications technology* 32 7.31 2.19 81 6.05 2.61 Public sector governance/reform 31 7.45 2.34 115 6.83 2.65 Natural resource management 20 6.55 2.68 79 5.49 2.65 Climate change 27 7.48 2.39 93 6.48 2.62 Environmental sustainability* 22 7.68 2.59 87 6.28 2.47 Disaster management 22 6.82 2.48 81 5.72 2.69 Private sector development 27 5.33 2.60 93 5.04 2.58 Poverty reduction 40 6.88 2.45 119 6.24 2.67 Economic growth 38 7.13 2.27 114 6.46 2.65 *Significantly different between collaborators and non-collaborators Which one of the following best describes your level of interaction with the World Bank Group (IDA, IFC, or MIGA) in your country? Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent does the World Bank Group’s work help to 45 7.56 2.12 168 6.98 2.38 achieve development results in STP? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Sao Tome and Principe? (1-Strongly disagree, 10-Strongly agree) Which one of the following best describes your level of interaction with the World Bank Group (IDA, IFC, or MIGA) in your country? Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD The World Bank Group’s financial instruments (i.e., investment lending, Development Policy Loan, Trust Funds, 40 5.50 2.86 144 5.38 2.35 Program 4 Result, etc.) meet the needs of STP The World Bank Group meets STP’s needs for knowledge 36 6.31 2.49 136 5.57 2.32 services (e.g., research, analysis, data, technical assistance) Which one of the following best describes your level of interaction with the World Bank Group (IDA, IFC, or MIGA) in your country? Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe the World Bank Group 38 6.39 2.81 123 5.80 2.70 measures and corrects its work in real time in STP? (1-To no degree at all, 10-To a very significant degree) 94 World Bank Group Country Opinion Survey 2015: Sao Tome and Principe D. The World Bank Group’s Knowledge Work and Activities In Sao Tome and Principe, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Which one of the following best describes your level of interaction with the World Bank Group (IDA, IFC, or MIGA) in your country? Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Are timely* 36 7.14 2.27 121 6.24 2.36 Include appropriate level of stakeholder involvement during 33 6.36 2.32 104 5.98 2.45 preparation Lead to practical solutions 38 6.68 2.35 116 5.95 2.35 Are accessible (well written and easy to understand) 37 6.92 2.40 124 6.06 2.48 Are source of relevant information on global good practices 39 7.62 2.11 127 6.97 2.28 Are adequately disseminated* 36 6.25 2.41 123 4.97 2.62 Are translated enough into local language 39 6.21 2.55 123 5.36 2.75 Are adaptable to STP’s specific development challenges and 41 6.76 2.74 131 5.79 2.59 country circumstances* *Significantly different between collaborators and non-collaborators Which one of the following best describes your level of interaction with the World Bank Group (IDA, IFC, or MIGA) in your country? Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to 43 7.91 2.16 161 7.13 2.13 development results in your country?* Overall, how would you rate the technical quality of the World 42 7.55 2.12 152 7.13 2.20 Bank Group's knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between collaborators and non-collaborators E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Which one of the following best describes your level of interaction with the World Bank Group (IDA, IFC, or MIGA) in your country? Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD The World Bank Group disburses funds promptly 34 4.71 3.00 126 3.75 2.54 The World Bank Group effectively monitors and evaluates the 38 7.87 2.50 157 7.12 2.55 projects and programs it supports The World Bank Group’s approvals and reviews are done in a 33 6.15 2.80 126 5.47 2.59 timely fashion The World Bank Group’s “Safeguard Policy� requirements are 32 7.16 2.59 117 5.70 2.54 reasonable* The World Bank Group’s conditions on its lending are 31 6.58 3.06 125 4.86 2.76 reasonable* The World Bank Group takes decisions quickly in STP 32 5.56 3.06 117 4.74 2.74 Working with the World Bank Group increases STP’s 39 8.08 2.09 151 6.94 2.65 institutional capacity* Where country systems (e.g., procurement, financial management, etc.) are adequate, the World Bank Group 34 7.71 2.24 117 6.39 2.63 makes appropriate use of them* The World Bank Group provides effective implementation 39 7.36 2.42 144 6.74 2.64 support (i.e., supervision of projects) *Significantly different between collaborators and non-collaborators 95 World Bank Group Country Opinion Survey 2015: Sao Tome and Principe E. Working with the World Bank Group (continued) Which one of the following best describes your level of interaction with the World Bank Group (IDA, IFC, or MIGA) in your country? Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public 38 6.21 2.49 142 6.36 2.60 partnerships in STP? (1-To no degree at all, 10-To a very significant degree) G. Communication and Information Sharing Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Which one of the following best describes your level of interaction with the World Bank Group (IDA, IFC, or MIGA) in your country? Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD I find the World Bank Group’s websites easy to navigate. 30 7.27 2.35 89 6.46 2.85 I find the information on the World Bank Group’s websites 31 7.90 2.39 88 6.98 2.62 useful. The World Bank Group’s social media channels are valuable 19 6.79 3.01 81 6.93 2.58 sources of information about the institution When I need information from the World Bank Group I know 29 5.79 3.18 93 5.12 3.14 how to find it The World Bank Group is responsive to my information 19 6.00 3.02 67 4.63 2.97 requests and inquiries 96 World Bank Group Country Opinion Survey 2015: Sao Tome and Principe Appendix E: Responses to Selected Questions by Year21 *All data presented in this appendix are weighted. As a result, means of the FY 2015 data and the total number of respondents each year will be slightly different from those in FY 2012 appendices. FY ’12 Number of comparable respondents = 114  FY ’15 Number of comparable respondents = 245 By weighting, FY 2012 and FY 2015 have the same stakeholder composition and thus are comparable. The weighted percentage of a stakeholder group is determined by the extent to which the World Bank Group interacts with them in the country and the percentage this group usually makes up in the past aggregated annual global data. The weighted stakeholder breakdown is presented below: Percentage of Respondents FY2012 FY2015 Office of the President/Prime Minister 10.00% 10.00% Office of Parliamentarian 5.00% 5.00% Government institutions 25.00% 25.00% Local government 5.00% 5.00% Bilateral/multilateral agencies 5.00% 5.00% Civil society 20.00% 20.00% Private sector 10.00% 10.00% Academia 10.00% 10.00% Media 10.00% 10.00% A. General Issues facing Sao Tome and Principe In general, would you say that Sao Tome and Principe is headed in...?* Percentage of Respondents FY 2012 FY 2015 The right direction 28.1% 64.4% The wrong direction 31.6% 7.2% Not sure 40.4% 28.4% *Significantly different between FY2015 and FY2012 B. Overall Attitudes toward the World Bank Group year FY 2015 FY 2012 N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in 239 5.40 2.80 109 5.37 2.89 STP? (1-Not familiar at all, 10-Extremely familiar) year FY 2015 FY 2012 N Mean SD N Mean SD Overall, please rate your impression of the World Bank 185 5.89 2.56 102 5.19 2.69 Group’s effectiveness in STP.* (1-Not effective at all, 10-Very effective) *Significantly different between FY2015 and FY2012 year FY 2015 FY 2012 N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help STP solve 179 6.78 2.62 87 6.34 2.84 its most complicated development challenges? (1-To no degree at all, 10-To a very significant degree) 21 Only those questions that were asked in the FY ’12 and FY ’15 country opinion surveys, with similar response scales/options, are presented. 97 World Bank Group Country Opinion Survey 2015: Sao Tome and Principe B. Overall Attitudes toward the World Bank Group (continued) To what extent do you agree with the following statements about the World Bank Group’s work in Sao Tome and Principe? (1-Strongly disagree, 10-Strongly agree) year FY 2015 FY 2012 N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 200 6.78 2.33 92 6.61 2.67 development in STP The World Bank Group’s work is aligned with what I consider 186 5.94 2.41 85 5.53 2.45 the development priorities for STP The World Bank Group supports programs and strategies 184 5.91 2.45 88 5.56 2.47 that are realistic for STP The World Bank Group treats clients and stakeholders in STP 150 6.79 2.53 80 6.46 2.39 with respect To what extent is the World Bank Group an effective development partner in Sao Tome and Principe, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) year FY 2015 FY 2012 N Mean SD N Mean SD Responsiveness* 169 7.12 2.30 81 5.23 2.35 Flexibility (in terms of the institution’s products and services)* 145 5.44 2.14 72 4.72 2.00 Flexibility (in terms of changing country circumstances) 151 5.29 2.25 75 4.77 2.27 Being inclusive* 143 5.70 2.31 70 4.72 2.14 Openness (sharing data and other information)* 150 6.20 2.30 72 5.18 2.48 Staff accessibility* 138 5.76 2.40 79 4.45 2.47 Straightforwardness and honesty* 149 6.94 2.25 75 5.45 2.60 Ease of access to the people at the World Bank Group who 139 4.82 2.48 are making decisions important to my work Collaboration with civil society 168 4.95 2.44 Collaboration with the Government* 186 7.87 2.27 88 7.16 2.41 Collaboration with other donors and development partners 134 6.76 2.50 70 6.37 2.39 Collaboration with the private sector 131 4.38 2.22 The speed in which it gets things accomplished on the 142 5.65 2.39 ground Being a long-term partner 164 7.80 2.19 *Significantly different between FY2015 and FY2012 C. World Bank Group’s Effectiveness and Results How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Sao Tome and Principe? (1-Not effective at all, 10-Very effective) year FY 2015 FY 2012 N Mean SD N Mean SD Education* 142 6.85 2.77 91 5.73 2.60 Health* 130 6.74 2.54 87 5.26 2.57 Social protection* 78 5.05 2.66 81 3.87 2.67 Information and communications technology* 111 6.38 2.60 78 5.02 2.41 Public sector governance/reform 134 6.77 2.73 Natural resource management* 93 5.57 2.79 71 4.41 2.78 Climate change* 119 6.53 2.71 81 5.37 2.69 Environmental sustainability* 108 6.22 2.52 86 5.21 2.64 Disaster management* 100 5.82 2.62 73 3.60 2.45 Private sector development* 113 5.09 2.68 79 3.74 2.21 Poverty reduction* 151 6.31 2.75 88 5.30 2.68 Economic growth* 144 6.48 2.81 80 5.19 2.73 *Significantly different between FY2015 and FY2012 98 World Bank Group Country Opinion Survey 2015: Sao Tome and Principe C. World Bank Group’s Effectiveness and Results (continued) year FY 2015 FY 2012 N Mean SD N Mean SD To what extent does the World Bank Group’s work help to 203 6.94 2.41 96 5.96 2.49 achieve development results in STP?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between FY2015 and FY2012 To what extent do you agree with the following statements about the World Bank Group in Sao Tome and Principe? (1-Strongly disagree, 10-Strongly agree) year FY 2015 FY 2012 N Mean SD N Mean SD The World Bank Group’s financial instruments (i.e., investment lending, Development Policy Loan, Trust Funds, 183 5.35 2.29 92 5.25 2.48 Program 4 Result, etc.) meet the needs of STP The World Bank Group meets STP’s needs for knowledge 175 5.53 2.33 90 5.26 2.49 services (e.g., research, analysis, data, technical assistance) D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do?* Percentage of Respondents FY 2012 FY 2015 Weekly 0.0% 4.3% Monthly 19.8% 7.3% A few times a year 45.0% 47.6% Rarely 23.4% 30.0% Never 11.7% 10.7% *Significantly different between FY2015 and FY2012 In Sao Tome and Principe, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) year FY 2015 FY 2012 N Mean SD N Mean SD Are timely* 160 6.24 2.39 74 5.23 2.57 Include appropriate level of stakeholder involvement during 130 5.94 2.61 74 4.77 2.20 preparation* Lead to practical solutions 155 5.85 2.33 Are accessible (well written and easy to understand)* 159 6.18 2.41 78 5.20 2.46 Are source of relevant information on global good practices* 164 7.02 2.24 78 5.70 2.42 Are adequately disseminated 158 5.09 2.45 81 4.54 2.53 Are translated enough into local language 160 5.22 2.61 Are adaptable to STP’s specific development challenges and 169 5.83 2.52 81 5.06 2.66 country circumstances* *Significantly different between FY2015 and FY2012 year FY 2015 FY 2012 N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to 183 7.10 2.23 97 6.14 2.66 development results in your country?* Overall, how would you rate the technical quality of the World 177 7.15 2.28 95 6.69 2.20 Bank Group's knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between FY2015 and FY2012 99 World Bank Group Country Opinion Survey 2015: Sao Tome and Principe E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) year FY 2015 FY 2012 N Mean SD N Mean SD The World Bank Group disburses funds promptly* 167 3.78 2.63 88 4.66 2.79 The World Bank Group effectively monitors and evaluates the 192 6.95 2.59 94 6.44 2.57 projects and programs it supports The World Bank Group’s approvals and reviews are done in a 162 5.12 2.66 86 5.61 2.57 timely fashion The World Bank Group’s “Safeguard Policy� requirements are 143 5.66 2.63 82 5.44 2.73 reasonable The World Bank Group’s conditions on its lending are 147 4.91 2.80 91 4.80 2.91 reasonable The World Bank Group takes decisions quickly in STP 152 5.07 2.61 Working with the World Bank Group increases STP’s 178 7.17 2.72 95 5.85 2.92 institutional capacity* Where country systems (e.g., procurement, financial management, etc.) are adequate, the World Bank Group 132 6.52 2.67 66 5.76 2.55 makes appropriate use of them The World Bank Group provides effective implementation 170 6.60 2.70 85 5.91 2.76 support (i.e., supervision of projects) *Significantly different between FY2015 and FY2012 G. Communication and Information Sharing Are you aware of the World Bank Group's Access to Information Policy under which the WBG will now disclose any information in its possession that is not a list of exceptions?* Percentage of Respondents FY 2012 FY 2015 Yes 36.6% 13.9% No 63.4% 86.1% *Significantly different between FY2015 and FY2012 Have you requested information from the World Bank Group on its activities in the past year? Percentage of Respondents FY 2012 FY 2015 Yes 11.2% 5.9% No 88.8% 94.1% Were you able to obtain this information? Percentage of Respondents FY 2012 FY 2015 Yes 36.4% 77.8% No 63.6% 22.2% Do you have access to the Internet? Percentage of Respondents FY 2012 FY 2015 Yes 85.7% 90.1% No 14.3% 9.9% Do you use/have used the World Bank Group website? Percentage of Respondents FY 2012 FY 2015 Yes 49.5% 40.2% No 50.5% 59.8% 100 World Bank Group Country Opinion Survey 2015: Sao Tome and Principe G. Communication and Information Sharing (continued) Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) year FY 2015 FY 2012 N Mean SD N Mean SD I find the World Bank Group’s websites easy to navigate.* 98 6.24 2.83 69 5.17 2.63 I find the information on the World Bank Group’s websites 98 6.86 2.76 65 6.14 2.70 useful. When I need information from the World Bank Group I know 114 5.30 2.91 72 5.22 3.03 how to find it The World Bank Group is responsive to my information 75 4.56 2.91 46 3.70 2.41 requests and inquiries *Significantly different between FY2015 and FY2012 101 World Bank Group Country Opinion Survey 2015: Sao Tome and Principe Appendix F: Indicator Questions as a Function of Exposure to the World Bank Group Not collaborating Collaborating with No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean with the WBG the WBG Overall, please rate your impression of the World Bank 5.74 6.65 6.07 5.93 6.05 5.95 5.91 6.34 5.91 6.27 6.10 5.78 Group’s effectiveness in STP. Overall the World Bank Group currently plays a relevant 6.81 7.32 7.03 6.86 6.90 7.09 6.90 7.17 6.79 7.37 7.01 6.84 role in development in STP The World Bank Group’s work is aligned with what I 5.89 6.46 6.05 5.77 5.96 5.93 5.92 6.05 5.86 6.17 5.99 5.83 consider the development priorities for STP Responsiveness 7.32 7.56 7.40 7.43 7.28 7.67 7.37 7.52 7.36 7.52 7.45 7.25 Flexibility (in terms of the institution’s products and 5.54 6.36 5.76 5.76 5.65 5.94 5.81 5.57 5.67 5.93 5.76 5.76 services) Flexibility (in terms of changing country circumstances) 5.46 6.03 5.63 5.43 5.54 5.58 5.47 5.85 5.43 5.84 5.59 5.46 Being inclusive 5.85 6.18 5.83 5.98 5.83 5.98 5.76 6.21 5.79 6.07 6.01 5.48 Openness (sharing data and other information) 6.28 6.57 6.25 6.37 6.16 6.56 6.32 6.22 6.33 6.23 6.34 6.15 Staff accessibility 5.67 6.44 5.77 5.93 5.94 5.60 5.60 6.60 5.90 5.70 5.91 5.59 Straightforwardness and honesty 6.80 7.18 7.01 6.84 6.89 7.07 6.82 7.40 6.95 6.95 7.14 6.36 Ease of access to the people at the World Bank Group 4.88 6.41 5.33 5.16 5.35 5.11 5.09 5.81 5.16 5.50 5.45 4.72 who are making decisions important to my work Collaboration with civil society 5.05 5.72 4.98 5.57 5.16 5.25 5.21 5.11 5.19 5.20 5.18 5.22 Collaboration with the Government 8.01 8.00 8.13 8.04 7.97 8.35 8.05 8.22 7.98 8.34 8.08 8.14 Collaboration with other donors and development 6.83 7.22 6.92 7.13 6.90 7.19 6.93 7.18 6.92 7.15 7.16 6.51 partners Collaboration with the private sector 4.37 4.97 4.60 4.56 4.67 4.44 4.33 5.31 4.66 4.43 4.72 4.22 The speed in which it gets things accomplished on the 5.57 6.27 6.09 5.22 5.82 5.72 5.46 6.59 5.58 6.24 5.81 5.67 ground Being a long-term partner 7.76 8.44 7.84 8.03 8.00 7.74 7.96 7.79 7.77 8.22 7.95 7.79 To what extent does the World Bank Group’s work help to 6.98 7.56 7.09 7.27 7.18 7.12 7.19 7.09 7.21 7.04 7.11 7.31 achieve development results in STP? The World Bank Group’s financial instruments (i.e., investment lending, Development Policy Loan, Trust 5.37 5.50 5.33 5.26 5.26 5.39 5.20 5.62 5.37 5.16 5.31 5.28 Funds, Program 4 Result, etc.) meet the needs of STP The World Bank Group meets STP’s needs for knowledge services (e.g., research, analysis, data, 5.57 6.31 5.86 5.55 5.67 5.87 5.72 5.82 5.55 6.16 5.72 5.80 technical assistance) The World Bank Group's knowledge work and activities are adaptable to STP’s specific development challenges 5.79 6.76 5.96 6.07 6.21 5.58 5.94 6.17 5.89 6.24 5.98 6.05 and country circumstances Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make 7.13 7.91 7.25 7.54 7.33 7.45 7.26 7.68 7.24 7.67 7.49 7.00 to development results in your country? Overall, how would you rate the technical quality of the 7.13 7.55 7.36 7.29 7.18 7.64 7.26 7.55 7.27 7.46 7.45 6.98 World Bank Group's knowledge work and activities? The World Bank Group takes decisions quickly in STP 4.74 5.56 5.25 4.56 4.61 5.63 4.89 5.29 4.82 5.37 5.01 4.94 Where country systems (e.g., procurement, financial management, etc.) are adequate, the World Bank Group 6.39 7.71 7.04 6.69 6.59 7.54 6.68 7.53 6.88 6.93 7.15 6.03 makes appropriate use of them Yellow highlight indicates significant difference between Yes and No means. 102 World Bank Group Country Opinion Survey 2015: Sao Tome and Principe Appendix G: Sao Tome and Principe FY 2015 Questionnaire World Bank Group Country Survey FY15 – Sao Tome and Principe The World Bank Group is interested in gauging the views of clients and partners who are either involved in development in Sao Tome and Principe (STP) or who observe activities related to social and economic development. The following survey will give the World Bank Group’s team that works in STP, greater insight into how the Bank’s work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders, and to develop more effective strategies that support development in STP. A local independent firm has been hired to oversee the logistics of this survey. This ensures anonymity and confidentiality. We hope you’ll be candid. Finally, the survey relates to the World Bank Group’s work. The World Bank Group consists of IBRD, IDA, IFC, MIGA, and ICSID. When responding to the survey, please consider the area of the World Bank Group with which you are most familiar. To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know�. PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. SECTION A: GENERAL ISSUES FACING SAO TOME AND PRINCIPE A1. In general would you say that STP is headed in ... ? 1 The right direction 2 The wrong direction 3 Not sure 103 World Bank Group Country Opinion Survey 2015: Sao Tome and Principe SECTION A: GENERAL ISSUES A2. Listed below are a number of development priorities in STP. Please identify which of the following you consider the most important development priorities in STP? (Choose no more than THREE) Social protection (e.g., pensions, targeted social 1 18 Education assistance) 2 Food security 19 Poverty reduction Public sector governance/reform (i.e., government 3 effectiveness, public financial management, public 20 Energy expenditure, fiscal system reform) 4 Global/regional integration 21 Transport (e.g., roads, bridges, transportation) Climate change (e.g., better adaptation and 5 Gender equity 22 protection against sea storms, intense rainfall, heat waves, stronger droughts) 6 Private sector development 23 Agricultural development 7 Foreign direct investment 24 Trade and exports 8 Water and sanitation 25 Crime and violence 9 Anti corruption 26 Economic growth 10 Job creation/employment 27 Law and justice (e.g., judicial system) 11 Rural development 28 Regulatory framework Communicable/non-communicable diseases (e.g., 12 Financial markets 29 Ebola, Dengue, Malaria, etc.) Natural resource management (e.g., forestry, 13 Urban development 30 fisheries, oil, gas, sand mining and other mining) Environmental sustainability (e.g., coastal erosion, Disaster management (e.g., management of floods, 14 31 deforestation) droughts, storms) 15 Tourism 32 Information and communications technology 16 Equality of opportunity (i.e., equity) Blue economy (i.e., creating jobs, building up social 33 capital, and rising income while saving the 17 Health environment) 104 World Bank Group Country Opinion Survey 2015: Sao Tome and Principe SECTION A: GENERAL ISSUES A3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in STP? (Choose no more than THREE) 1 Water and sanitation 17 Anti corruption 2 Equality of opportunity (i.e., equity) 18 Private sector development 3 Economic growth 19 Foreign direct investment Climate change (e.g., better adaptation and 4 protection against sea storms, intense rainfall, 20 Education heat waves, stronger droughts) 5 Global/regional integration 21 Energy Public sector governance/reform (i.e., government 6 Gender equity 22 effectiveness, public financial management, public expenditure, fiscal system reform) Natural resource management (e.g., forestry, 7 Rural development 23 fisheries, oil, gas, sand mining and other mining) Environmental sustainability (e.g., coastal erosion, 8 Urban development 24 deforestation) Disaster management (e.g., management of floods, 9 Regulatory framework 25 droughts, storms) Social protection (e.g., pensions, targeted social 10 26 Health assistance) 11 Law and justice (e.g., judicial system) 27 Agricultural development 12 Transport (e.g., roads, bridges, transportation) 28 Job creation/employment 13 Crime and violence 29 Financial markets Communicable/non-communicable diseases (e.g., 14 30 Trade and exports Ebola, Dengue, Malaria, etc.) 15 Information and communications technology 31 Food security Blue economy (i.e., creating jobs, building up 16 social capital, and rising income while saving the 32 Tourism environment) 105 World Bank Group Country Opinion Survey 2015: Sao Tome and Principe SECTION A: GENERAL ISSUES A4. The World Bank Group’s “Shared Prosperity� goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity� in your country, which of the following TWO best illustrate how this would be achieved in STP? (Choose no more than TWO) 1 Better employment opportunities for young people 2 Better employment opportunities for women 3 Greater access to micro-finance for the poor 4 Greater voice and participation for citizens to help ensure greater accountability 5 Greater access to health and nutrition for citizens 6 Better entrepreneurial opportunities (i.e., to start small and medium sized businesses) 7 A growing middle class 8 Better opportunity for the poor who live in rural areas 9 Better opportunity for the poor who live in urban areas 10 Consistent economic growth 11 More reliable social safety net 12 Greater equity of fiscal policy 13 Education and training that better ensure job opportunity 14 Better quality public services 15 Other (please specify):_____________________________________ PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 106 World Bank Group Country Opinion Survey 2015: Sao Tome and Principe SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B1. How familiar are you with the work of the World Bank Group in STP? 1 2 3 4 5 6 7 8 9 10 Not familiar at all Extremely familiar B2. Overall, please rate your impression of the World Bank Group’s effectiveness in STP. 1 2 3 4 5 6 7 8 9 10  Not effective at Very effective Don't know all B3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help STP solve its most complicated development challenges? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree B4. When thinking about how the World Bank Group can have the most impact on development results in STP, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in STP? (Choose no more than THREE) Social protection (e.g., pensions, targeted social 1 18 Equality of opportunity (i.e., equity) assistance) 2 Crime and violence 19 Private sector development 3 Transport (e.g., roads, bridges, transportation) 20 Water and sanitation 4 Agricultural development 21 Food security Climate change (e.g., better adaptation and 5 Global/regional integration 22 protection against sea storms, intense rainfall, heat waves, stronger droughts) 6 Gender equity 23 Poverty reduction Public sector governance/reform (i.e., government 7 effectiveness, public financial management, public 24 Trade and exports expenditure, fiscal system reform) 8 Health 25 Economic growth 9 Rural development 26 Law and justice (e.g., judicial system) 10 Foreign direct investment 27 Regulatory framework Communicable/non-communicable diseases (e.g., 11 Education 28 Ebola, Dengue, Malaria, etc.) Natural resource management (e.g., forestry, 12 Energy 29 fisheries, oil, gas, sand mining and other mining) 13 Job creation/employment 30 Anti corruption 14 Financial markets 31 Information and communications technology Disaster management (e.g., management of floods, 15 Urban development 32 droughts, storms) Environmental sustainability (e.g., coastal erosion, Blue economy (i.e., creating jobs, building up social 16 deforestation) 33 capital, and rising income while saving the 17 Tourism environment) 107 World Bank Group Country Opinion Survey 2015: Sao Tome and Principe SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B5. When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in STP? Greatest Value Second Greatest Value (Choose only ONE) (Choose only ONE) 1 Convening/facilitating   2 Data   3 Policy advice, studies, analyses   4 Financial resources   5 Capacity development   6 Technical assistance   7 Mobilizing third party financial resources   8 Donor coordination   Linkage to non-Bank expertise (i.e., South-South 9   knowledge sharing) 10 Other (please specify): ________________________   How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in STP? (If you have NO exposure to/experience in any of the areas listed below, please respond “Don’t know�) Not effective Very Don't at all effective know Project implementation (or other organizational B6 1 2 3 4 5 6 7 8 9 10  strengthening) Citizen engagement (incorporating citizens' voices B7 1 2 3 4 5 6 7 8 9 10  into development) Policy design (for clarity and better incentives to B8 1 2 3 4 5 6 7 8 9 10  achieve development goals) When thinking about how to improve capacity building in STP to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (If you have NO exposure to/experience in any of the areas listed below, please respond “Don’t know�) Not important Very Don't at all important know Project implementation (or other organizational B9 1 2 3 4 5 6 7 8 9 10  strengthening) Citizen engagement (incorporating citizens' voices B10 1 2 3 4 5 6 7 8 9 10  into development) Policy design (for clarity and better incentives to B11 1 2 3 4 5 6 7 8 9 10  achieve development goals) 108 World Bank Group Country Opinion Survey 2015: Sao Tome and Principe SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B12. Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in STP? (Choose no more than TWO) 1 Staff too inaccessible 2 Not exploring alternative policy options 3 Not collaborating enough with stakeholders outside the Government 4 Its advice and strategies do not lend themselves to practical problem solving 5 Not enough public disclosure of its work 6 Arrogant in its approach 7 Not client focused 8 The credibility of its knowledge/data 9 World Bank Group’s processes too complex 10 Not willing to honestly criticize policies and reform efforts in the country 11 Too influenced by developed countries 12 Imposing technocratic solutions without regard to political realities 13 World Bank Group’s processes too slow (e.g., too bureaucratic in its operational policies and procedures) 14 Not aligned with other donors’ work 15 Not aligned with country priorities 16 Not adequately sensitive to political/social realities in STP 17 Other (please specify): __________________________________________________ 18 Don’t know B13. Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in STP? (Choose no more than TWO) 1 Trust Fund management 2 Knowledge products/services (analytical work, studies, surveys, etc.) 3 Investment lending (financing specific projects) 4 Technical assistance (advice, best practice, international experience, etc.) 5 Capacity development 6 Policy based lending / budget support to the Government 7 Multi-sectoral approaches 8 Other (please specify): __________________________________________________ 9 Don’t know B14. To what extent do you believe that the World Bank Group’s work and support help the poorest in STP? (Select only ONE response) 1 To a fully sufficient degree 2 To a somewhat sufficient degree 3 To a somewhat insufficient degree 4 To a very insufficient degree 5 Don’t know 109 World Bank Group Country Opinion Survey 2015: Sao Tome and Principe SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B15. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) 1 Academia/think tanks/research institutes 7 NGOs/Community Based Organizations (CBOs) Donor community (e.g., UN organizations, 2 8 Youth/university groups European Commission) 3 Media 9 Beneficiaries 4 Local Government 10 Foundations 5 Private sector 11 Other (please specify): _____________________ 6 Parliament 12 Don’t know To what extent do you agree with the following statements about the World Bank Group’s work in STP? Strongly Strongly Don't disagree agree know Overall the World Bank Group currently plays a B16 1 2 3 4 5 6 7 8 9 10  relevant role in development in STP The World Bank Group’s work is aligned with what I B17 1 2 3 4 5 6 7 8 9 10  consider the development priorities for STP The World Bank Group supports programs and B18 1 2 3 4 5 6 7 8 9 10  strategies that are realistic for STP The World Bank Group treats clients and B19 1 2 3 4 5 6 7 8 9 10  stakeholders in STP with respect To what extent is the World Bank Group an effective development partner in STP, in terms of each of the following? To no To a very Don't degree at significant know all degree B20 Responsiveness 1 2 3 4 5 6 7 8 9 10  Flexibility (in terms of the institution’s products and B21 1 2 3 4 5 6 7 8 9 10  services) Flexibility (in terms of changing country B22 1 2 3 4 5 6 7 8 9 10  circumstances) B23 Being inclusive 1 2 3 4 5 6 7 8 9 10  B24 Openness (sharing data and other information) 1 2 3 4 5 6 7 8 9 10  B25 Staff accessibility 1 2 3 4 5 6 7 8 9 10  B26 Straightforwardness and honesty 1 2 3 4 5 6 7 8 9 10  Ease of access to the people at the World Bank B27 Group who are making decisions important to my 1 2 3 4 5 6 7 8 9 10  work B28 Collaboration with civil society 1 2 3 4 5 6 7 8 9 10  B29 Collaboration with the Government 1 2 3 4 5 6 7 8 9 10  Collaboration with other donors and development B30 1 2 3 4 5 6 7 8 9 10  partners B31 Collaboration with the private sector 1 2 3 4 5 6 7 8 9 10  The speed in which it gets things accomplished on B32 1 2 3 4 5 6 7 8 9 10  the ground B33 Being a long-term partner 1 2 3 4 5 6 7 8 9 10  110 World Bank Group Country Opinion Survey 2015: Sao Tome and Principe SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B34. To be a more effective development partner in STP, do you believe that the World Bank Group should have… ? (Select only ONE response) The current level of local More local presence Less local presence Don't know presence is adequate B35. When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) 1 The World Bank Group does not do adequate follow through/follow-up 2 Poor donor coordination 3 The World Bank Group is not sensitive enough to political/social realities on the ground 4 Lack of/inadequate levels of capacity in Government 5 There is not an adequate level of citizen/civil society participation 6 The World Bank Group works too slowly 7 The Government works inefficiently 8 Political pressures and obstacles 9 Reforms are not well thought out in light of country challenges 10 Other (please specify): ________________________________________ 111 World Bank Group Country Opinion Survey 2015: Sao Tome and Principe SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C1. In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in STP? Not important Very Don't at all important know 1 Anti corruption 1 2 3 4 5 6 7 8 9 10  2 Information and communications technology 1 2 3 4 5 6 7 8 9 10  3 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10  4 Crime and violence 1 2 3 4 5 6 7 8 9 10  5 Law and justice (e.g., judicial system) 1 2 3 4 5 6 7 8 9 10  6 Urban development 1 2 3 4 5 6 7 8 9 10  Environmental sustainability (e.g., coastal erosion, 7 1 2 3 4 5 6 7 8 9 10  deforestation) 8 Regulatory framework 1 2 3 4 5 6 7 8 9 10  Communicable/non-communicable diseases (e.g., 9 1 2 3 4 5 6 7 8 9 10  Ebola, Dengue, Malaria, etc.) 10 Poverty reduction 1 2 3 4 5 6 7 8 9 10  11 Gender equity 1 2 3 4 5 6 7 8 9 10  12 Private sector development 1 2 3 4 5 6 7 8 9 10  13 Foreign direct investment 1 2 3 4 5 6 7 8 9 10  14 Water and sanitation 1 2 3 4 5 6 7 8 9 10  15 Trade and exports 1 2 3 4 5 6 7 8 9 10  16 Economic growth 1 2 3 4 5 6 7 8 9 10  17 Energy 1 2 3 4 5 6 7 8 9 10  Disaster management (e.g., management of floods, 18 1 2 3 4 5 6 7 8 9 10  droughts, storms) Public sector governance/reform (i.e., government 19 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10  expenditure, fiscal system reform) 20 Job creation/employment 1 2 3 4 5 6 7 8 9 10  21 Financial markets 1 2 3 4 5 6 7 8 9 10  22 Equality of opportunity (i.e., equity) 1 2 3 4 5 6 7 8 9 10  23 Health 1 2 3 4 5 6 7 8 9 10  24 Rural development 1 2 3 4 5 6 7 8 9 10  25 Global/regional integration 1 2 3 4 5 6 7 8 9 10  26 Food security 1 2 3 4 5 6 7 8 9 10  27 Education 1 2 3 4 5 6 7 8 9 10  Social protection (e.g., pensions, targeted social 28 1 2 3 4 5 6 7 8 9 10  assistance) Climate change (e.g., better adaptation and 29 protection against sea storms, intense rainfall, heat 1 2 3 4 5 6 7 8 9 10  waves, stronger droughts) 30 Agricultural development 1 2 3 4 5 6 7 8 9 10  Natural resource management (e.g., forestry, 31 1 2 3 4 5 6 7 8 9 10  fisheries, oil, gas, sand mining and other mining) 32 Tourism 1 2 3 4 5 6 7 8 9 10  Blue economy (i.e., creating jobs, building up social 33 capital, and rising income while saving the 1 2 3 4 5 6 7 8 9 10  environment) 112 World Bank Group Country Opinion Survey 2015: Sao Tome and Principe SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C2. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in STP? (If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know�) Not effective Very Don't at all effective know 1 Education 1 2 3 4 5 6 7 8 9 10  2 Health 1 2 3 4 5 6 7 8 9 10  3 Social protection (e.g., targeted social assistance) 1 2 3 4 5 6 7 8 9 10  4 Information and communications technology 1 2 3 4 5 6 7 8 9 10  Public sector governance/reform (i.e., government 5 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10  expenditure, fiscal system reform) Natural resource management (i.e., extractive 6 1 2 3 4 5 6 7 8 9 10  industries) Climate change (e.g., adaptation and protection 7 1 2 3 4 5 6 7 8 9 10  against sea storms, etc.) Environmental sustainability (e.g., coastal erosion, 8 1 2 3 4 5 6 7 8 9 10  deforestation) Disaster management (e.g., management of floods, 9 1 2 3 4 5 6 7 8 9 10  droughts, storms) 10 Private sector development 1 2 3 4 5 6 7 8 9 10  11 Poverty reduction 1 2 3 4 5 6 7 8 9 10  12 Economic growth 1 2 3 4 5 6 7 8 9 10  C3. Where are the World Bank Group’s decisions made primarily that support the program in STP? (Select only ONE response) 1 At the Headquarters (in Washington D.C.) 2 In the country 3 Don’t know C4. To what extent does the World Bank Group’s work help to achieve development results in STP? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree To what extent do you agree with the following statements about the World Bank Group in STP? Strongly Strongly Don't disagree agree know The World Bank Group’s financial instruments (i.e., investment lending, Development Policy C5 1 2 3 4 5 6 7 8 9 10  Loan, Trust Funds, Program 4 Result, etc.) meet the needs of STP The World Bank Group meets STP’s needs for C6 knowledge services (e.g., research, analysis, 1 2 3 4 5 6 7 8 9 10  data, technical assistance) C7. To what extent do you believe the World Bank Group measures and corrects its work in real time in STP? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree 113 World Bank Group Country Opinion Survey 2015: Sao Tome and Principe SECTION D: THE WORLD BANK GROUP’S KNOWLEDGE WORK AND ACTIVITIES (i.e., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) D1. How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never In STP, to what extent do you believe that the World Bank Group’s knowledge work and activities: To no To a very Don't degree at significant know all degree D2 Are timely 1 2 3 4 5 6 7 8 9 10  Include appropriate level of stakeholder D3 1 2 3 4 5 6 7 8 9 10  involvement during preparation D4 Lead to practical solutions 1 2 3 4 5 6 7 8 9 10  Are accessible (well written and easy to D5 1 2 3 4 5 6 7 8 9 10  understand) Are source of relevant information on global D6 1 2 3 4 5 6 7 8 9 10  good practices D7 Are adequately disseminated 1 2 3 4 5 6 7 8 9 10  D8 Are translated enough into local language 1 2 3 4 5 6 7 8 9 10  Are adaptable to STP’s specific development D9 1 2 3 4 5 6 7 8 9 10  challenges and country circumstances D10. Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country? 1 2 3 4 5 6 7 8 9 10  Not significant at all Very significant Don't know D11. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 1 2 3 4 5 6 7 8 9 10  Very low technical Very high technical Don't know quality quality 114 World Bank Group Country Opinion Survey 2015: Sao Tome and Principe SECTION E: WORKING WITH THE WORLD BANK GROUP To what extent do you agree/disagree with the following statements? Strongly Strongly Don't disagree agree know The World Bank Group disburses funds E1 1 2 3 4 5 6 7 8 9 10  promptly The World Bank Group effectively monitors E2 and evaluates the projects and programs it 1 2 3 4 5 6 7 8 9 10  supports The World Bank Group’s approvals and E3 1 2 3 4 5 6 7 8 9 10  reviews are done in a timely fashion The World Bank Group’s “Safeguard Policy� E4 1 2 3 4 5 6 7 8 9 10  requirements are reasonable The World Bank Group’s conditions on its E5 1 2 3 4 5 6 7 8 9 10  lending are reasonable The World Bank Group takes decisions quickly E6 1 2 3 4 5 6 7 8 9 10  in STP Working with the World Bank Group increases E7 1 2 3 4 5 6 7 8 9 10  STP’s institutional capacity Where country systems (e.g., procurement, financial management, etc.) are adequate, the E8 1 2 3 4 5 6 7 8 9 10  World Bank Group makes appropriate use of them The World Bank Group provides effective E9 implementation support (i.e., supervision of 1 2 3 4 5 6 7 8 9 10  projects) E10. To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public partnerships in STP? 1 2 3 4 5 6 7 8 9 10  To a very significant To no degree at all Don't know degree E11. Which of the following best describes the way the World Bank Group operates in STP? (Select only one response) 1 The World Bank Group takes too much risk in STP 2 The World Bank Group does not take enough risk in STP 3 The World Bank Group’s approach to risk is appropriate 4 Don’t know E12. Which of the following best describes the WBG’s support in STP? (Select only one response) The World Bank Group is sufficiently selective and focuses on the most important development challenges in 1 STP 2 The World Bank Group is not sufficiently selective in STP, and it is involved in too many areas of development 3 Don’t know 115 World Bank Group Country Opinion Survey 2015: Sao Tome and Principe SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN STP F1. Which of the following SHOULD the World Bank Group do to make itself of greater value in STP? (Choose no more than TWO) 1 Provide more adequate data/knowledge/statistics/figures on STP’s economy 2 Ensure greater selectivity in its work 3 Offer more innovative financial products 4 Improve the competitiveness of its financing compared to markets (e.g., cost, timeliness, other terms) 5 Reach out more to groups outside of Government 6 Work faster 7 Improve the quality of its experts as related to STP’s specific challenges 8 Offer more innovative knowledge services 9 Collaborate more effectively with Government clients (e.g., national, state, local) 10 Increase the level of capacity development in the country 11 Reduce the complexity of obtaining World Bank Group financing 12 Other (please specify): ______________________________________________ F2. When considering the combination of services that the World Bank Group offers in STP, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in STP? (Select only ONE response) 1 Financial services 2 Knowledge products 3 Convening services 4 None of the above 5 The combination is appropriate for STP 6 Don’t know 116 World Bank Group Country Opinion Survey 2015: Sao Tome and Principe SECTION G: COMMUNICATION AND INFORMATION SHARING G1. How do you get most of your information about economic and social development issues in STP? (Choose no more than TWO) 1 Periodicals 6 International television 2 International newspapers 7 Local newspapers 3 Local radio 8 Internet 4 International radio 9 Social media (blogs, Facebook, Twitter, YouTube, Flickr) 5 Local television 10 Other (please specify): ___________________ G2. How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Direct contact with World Bank Group (i.e., 1 5 World Bank Group’s website face to face meetings/discussions) 2 e-Newsletters 6 Social media (blogs, Facebook, Twitter, YouTube, Flickr) World Bank Group’s seminars/workshops/ 3 7 Mobile phones conferences World Bank Group’s publications and other 4 8 Other (please specify): ___________________ written materials Are you aware of the World Bank Group’s Access to Information Policy under which the G3 Yes No Bank will now disclose any information in its possession that is not on a list of exceptions? Have you requested information from the World Bank Group on its activities in the past G4 Yes No year? (If YES please go to Question G5; if NO please go to G6) G5 Were you able to obtain this information? Yes No G6 Do you have access to the Internet? Yes No G7 Do you use/have you used the World Bank Group website? Yes No Do you currently consult the World Bank Group social media sites (e.g., blogs, Facebook, G8 Yes No Twitter, YouTube, Flickr)? G9. Which Internet connection do you use primarily when visiting a World Bank Group website? 1 High speed/WiFi 2 Dial-up Please rate how much you agree with the following statements. Strongly Strongly Don't disagree agree know I find the World Bank Group’s websites easy to G10 navigate. (Only answer if you have used a World Bank 1 2 3 4 5 6 7 8 9 10  Group website) I find the information on the World Bank Group’s G11 websites useful. (Only answer if you have used a World 1 2 3 4 5 6 7 8 9 10  Bank Group website) The World Bank Group’s social media channels (e.g., G12 blogs, Facebook, Twitter, YouTube, Flickr) are valuable 1 2 3 4 5 6 7 8 9 10  sources of information about the institution When I need information from the World Bank Group I G13 know how to find it (e.g., whom to call, where to reach 1 2 3 4 5 6 7 8 9 10  them, etc.) The World Bank Group is responsive to my information G14 1 2 3 4 5 6 7 8 9 10  requests and inquiries 117 World Bank Group Country Opinion Survey 2015: Sao Tome and Principe SECTION H: BACKGROUND INFORMATION H1. Which of the following best describes your current position? (Select only ONE response) 1 Office of the President, Prime Minister 11 NGO/Community Based Organization 2 Office of Minister 12 Media (press, radio, TV, web, etc.) Independent Government Institution (i.e., Regulatory 3 Office of Parliamentarian 13 Agency, Central Bank/oversight institution) Employee of a Ministry, Ministerial 4 14 Trade Union Department or Implementation Agency Project Management Unit (PMU) overseeing implementation of project/ 5 15 Faith-Based Group Consultant/Contractor working on World Bank Group supported project/program 6 Local Government Office or Staff 16 Youth Group 7 Bilateral/Multilateral Agency 17 Academia/Research Institute/Think Tank 8 Private Sector Organization 18 Judiciary Branch 9 Private Foundation 19 Other (please specify): ________________________ 10 Financial Sector/Private Bank H2. Please identify the primary specialization of your work. (Select only ONE response) 1 Water 12 Gender 2 Social protection and labor 13 Transport and ICT 3 Fragility, conflict and violence 14 Urban, rural, and social development 4 Environment and natural resources 15 Governance 5 Public-private partnerships 16 Poverty 6 Education 17 Jobs 7 Health, nutrition, and population 18 Agriculture 8 Energy and extractives 19 Climate change 9 Macroeconomics and fiscal management 20 Generalist (specialized in multiple sectors) 10 Trade and competitiveness 21 Other (please specify): ____________________ 11 Finance and markets H3. Which one of the following best describes your level of interaction with the World Bank Group (IDA, IFC, or MIGA) in your country? (Select only ONE response) 1 I currently collaborate with the World Bank Group 2 I have previously collaborated with the World Bank Group 3 Both of the above (I currently collaborate and previously have collaborated with the World Bank Group) 4 I have never collaborated with the World Bank Group 118 World Bank Group Country Opinion Survey 2015: Sao Tome and Principe SECTION H: BACKGROUND INFORMATION H4. Which of the following agencies of the World Bank Group do you primarily engage with in STP? (Select only ONE response) 1 The World Bank (IDA) 2 The International Finance Corporation (IFC)  3 The Multilateral Investment Guarantee Agency (MIGA) 4 Other (please specify):___________________________ H5. Do your projects involve both the World Bank and the IFC? (If YES please go to Question H6; If NO please go to H7) 1 Yes 2 No H6. If yes, what was your view of how the two institutions work together in STP? (Select only ONE response) 1 The two institutions work well together 2 The way the two institutions work together needs improvement 3 The two institutions do not work well together 4 Don’t know H7. Which of the following describes most of your exposure to the World Bank Group in STP? (Choose no more than TWO) 1 Observer (i.e., follow in media, discuss in informal conversations, etc.) 2 Use World Bank Group reports/data 3 Engage in World Bank Group related/sponsored events/activities 4 Collaborate as part of my professional duties 5 Use World Bank Group website for information, data, research, etc. H8. What’s your gender? 1 Female 2 Male H9. Which best represents your geographic location? 1 Ilha de São Tomé 2 Ilha de Príncipe Thank you for completing the survey! 119