Building a Better Tomorrow A Life Skills and Employability Skills Training GUIDELINES TO USE “BUILDING A BETTER TOMORROW� A LIFE AND EMPLOYABILITY SKILLS TRAINING WORLD BANK GROUP WASHINGTON, DC 2016 1 | youthindev.org Disclaimer, rights and permissions This work is a product financed by The World Bank. The findings, interpretations, and conclusions expressed in this work do not necessarily reflect the views of The World Bank, its Board of Executive Directors, or the governments they represent. The World Bank does not guarantee the accuracy of the data included in this work. The boundaries, colors, denominations, and other information shown on any map in this work do not imply any judgment on the part of The World Bank concerning the legal status of any territory or the endorsement or acceptance of such boundaries. 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Examples of components can include, but are not limited to, tables, figures, or images. All queries on rights and licenses should be addressed to the Publishing and Knowledge Division, The World Bank, 1818 H Street NW, Washington, DC 20433, USA; fax: 202-522-2625; e-mail : pubrights@worldbank.org The content of the twenty Youth Workbooks’ modules were originally designed by Ryan Novack and Katharine N. Cottrell and delivered to the World Bank as part of the life and employability skills training and in the framework of a nation-wide youth volunteerism program in Lebanon sponsored by the World Bank Social Protection and Labor Global Practice and the State and Peace-Building Fund. The National Volunteer Service Program, into which the training is integrated, is implemented under the stewardship of the Lebanese Ministry of Social Affairs and in partnership with NGOs, academic institutions, and the private sector. 2 | youthindev.org The comics-based Workbooks’ narrative and artwork, booklet graphic design and e-Learning version were produced by Creative Frontiers, LLC – www.cfrontiers.co –, on behalf of The World Bank. Both the Techniques of Training Guide and the Techniques of Training Workbook were produced by The Lighthouse Coach SARL and delivered to the World Bank as parts of the life and employability skills training and in the framework of a nation-wide youth volunteerism program in Lebanon sponsored by the World Bank Social Protection and Labor Global Practice and the State and Peace-Building Fund. The National Volunteer Service Program, into which the training is integrated, is implemented under the stewardship of the Lebanese Ministry of Social Affairs and in partnership with NGOs, academic institutions, and the private sector. The User’s Guidelines were developed by Anne Genin, Youth in Development Consultant. 3 | youthindev.org Background “Building a Better Tomorrow� is a brand new life and employability skills training which can be: • Face-to-face • Self-paced • eLearning Life and employability skills trainings address youth’s needs across the world as they develop into adulthood, actively participate in their communities, transition from school to work, and seek to enter the job market to build up sustainable and fulfilling livelihoods. “Building a Better Tomorrow� is a life skills and employability skills training program for 15 to 25 year olds developed by the World Bank. It is based on the experience of the World Bank in supporting young women and young men, especially the ones most vulnerable to poverty, disfranchisement, and radicalization. Through expected cross-fertilization effects, this life and employability skills training helps young people tackle the issue of identity and keeps them actively engaged with their communities by increasing their sense of belonging and resilience and by mending the skills gap between what employers need and what youth bring to the table. “Building a Better Tomorrow� was originally designed by the Leadership, Learning and Innovation Group of the World Bank as the life and employability skills training component of a nation-wide youth volunteerism program in Lebanon sponsored by the World Bank Social Protection and Labor Global Practice and the State and Peace-Building Fund. The National Volunteer Service Program, into which the training is integrated, is implemented under the stewardship of the Lebanese Ministry of Social Affairs and in partnership with NGOs, academic institutions, and the private sector. [Please click here to access examples of the World Bank projects launched under the Youth in Development Program.] Please click here to access the website of the National Volunteer Service Program (NVSP) in Lebanon. The training has been implemented to scale in Lebanon and well received by both youth practitioners and by youth themselves. “Building a Better Tomorrow� is now made available online, free of charge or license fee to all Youth in Development practitioners at www.youthindev.org to address the needs of youth in their own country. As a public good, it is now open for re-use by all who wish to provide quality life skills training to the youth they serve, and/or are in the process of scaling up their youth interventions. 4 | youthindev.org What are the advantages of the “Building a Better Tomorrow� training? “Building a Better Tomorrow� meets the needs of youth, their communities, youth in development practitioners, and employers: - Practitioner-friendly: Entirely accessible online under the Creative Commons 3.0 license, the package is free of charge and free of license fees. As it can be delivered in three different formats (face-to-face; self-paced; and eLearning), it gives youth serving institutions the flexibility to define the scale of their intervention as well as the method of training delivery which suits best their youth policy, interventions’ objectives, and the size of the audience they wish to reach. Moreover, youth in development practitioners know their audience best and will be able to localize the content of this training to adjust the demands of the youth and communities they serve. - Youth and community needs-based: This methodology focuses on core, universal and transferrable social-emotional life skills, and helps youth get a better sense of self, strengthen their sense of community belonging, participate more actively in their community, and expand and improve their employability skills. - Demand-driven: By focusing on soft business and entrepreneurship skills, “Building a Better Tomorrow� addresses employers’ concerns about the skills-gap existing between youth’s skills and companies’ and public sector agencies’ needs. 5 | youthindev.org What are the overarching principles of this methodology? “Building a Better Tomorrow� uses a methodology built upon three overarching principles: 1) First Principle: One single core curriculum content: All tools use the same core content of universal and transferrable skills. The curriculum methodology is interactive and integrates best practices in life skills training by taking into account current research outcomes on experiential learning and lessons-learned from interventions and programs utilizing existing life skills training methodologies. The program formally trains youth on (i) social-emotional skills to enhance their sense of self and reinforce their contribution to their community, as well as on (ii) career planning, soft business skills and entrepreneurship, to increase their employability skills. A customizable layer of local content can been added on top of this training’s universal core curriculum. 2) Second Principle: Module-based: Throughout the materials, the lessons are organized in four main learning themes for a total of twenty modules. On top of this universal content, each lesson can be customized and adapted to the local context. a. Theme 1: “Exploring My World, Your World and Our World�; youth learn about themselves as well as resolving conflicts and fostering inclusiveness in their community. i. Module 1.1: Identity, Values and Aspirations ii. Module 1.2: Encountering the Other – Fostering Empathy iii. Module 1.3: Conflict Management – Understanding the Emotions iv. Module 1.4: Valuing Diverse Perspectives and Finding Win-win Approaches v. Module 1.5: Cultivating a Sense of Belonging and Accountability b. Theme 2: “Building Pathways to a Purposeful life�; this theme allows youth to explore and identify their personal goals, and learn and practice how to present themselves to others, especially to potential employers. i. Module 2.1: What is a Purposeful Life? ii. Module 2.2: What is My Purpose in Life? iii. Module 2.3: Presenting your Best Self: The Resume iv. Module 2.4: Presenting your Best Self: The Interview v. Module 2.5: My Pathway – Review and Practice c. Theme 3: “Prepare to Enter a Professional World�; this soft-business skills-based theme helps youth become change agents by understanding 21st century skills, developing creativity skills and by practicing effective communication and collaboration. i. Module 3.1: Transformative Change and 21st Century Skills ii. Module 3.2: Creativity iii. Module 3.3: Communication and Advocating - Active Listening and Assertiveness iv. Module 3.4: Teamwork and Collaboration v. Module 3.5: Being Responsible and Time Management 6 | youthindev.org d. Theme 4: “Creating Values in Your Ideas�; in this entrepreneurship skills theme, youth are required to get hands-on by learning how to design, share with stakeholders, receive feedback and improve their own business plan, financial plan and marketing plan. i. Module 4.1: Sharing your Idea and Gathering Support ii. Module 4.2: Improvement through Feedback iii. Module 4.3: Financial Management: Opportunity/Costs Trade Off iv. Module 4.4: Mission Statement and Business Plan v. Module 4.5: Marketing and Persuasion 3) Third Principle: Three delivery formats: The content of “Building a Better Tomorrow� can be delivered to youth in three different formats, and therefore reach different target audiences: face-to-face training; self-paced training using comics-based workbooks, or as a self-paced eLearning training. a. This offers practitioners greater flexibility and allows them to reach out to a specific youth cohort or a wider youth audience, depending on the intervention and the level of scale targeted. b. Modular toolkit: “Building a Better Tomorrow� is made of a pool of both youth training tools and Training of Trainers tools declined in various formats and file types. Depending on the delivery format used, a different combination of materials will be drawn from the main pool of tools. 7 | youthindev.org How to use “Building a Better Tomorrow�? – Guidelines for practitioners ➔ First, practitioners will choose the delivery format best suited to their youth intervention or a mix of those (face-to-face; self-paced Comic-based Workbooks; and/or eLearning training). ➔ Second, based on that selection, they can then use the combination of materials suggested below. Please find the suggested material under each of the three following delivery format with a detailed list of all the tools making up the “Building a Better Tomorrow� training with, for each: a. A brief presentation of their objective and content. b. Guidance as to when and how to use and/or distribute each material, and to whom. - Delivery format #1: Face-to-face training: o The modules are delivered on site during twenty live, interactive and participatory training sessions led by trainers selected by the sponsor, who will have been previously trained in both experiential learning methodologies and in the “Building a Better Tomorrow� curriculum during Training the Trainers’ workshops organized to that effect. The face-to- face format includes a variety of pedagogical formats and techniques such as: role-playing, team-building, videos, gamification, and small group activities. o Suggested audience: Specific and identified cohort of youth. To maximize training outcomes, face-to-face training sessions are ideally delivered to a group of 20 to 40 youth; this group size allows both effective exchanges and group activities while tending to each of the participants’ individual needs. o Material: Under this option, “Building a Better Tomorrow� is made of (i) Training of Trainers material to train future trainers in both experiential learning methodologies and in the twenty modules of the core curriculum as well as of (ii) materials which will be shown and/or distributed to youth during the live life skills sessions. (These material were developed in the framework of the Lebanese project mentioned above, and in partnership with a contractor, The Lighthouse Coach, SARL). (i) Train the trainers on the curriculum (life and employability skills), as well as on participatory and experiential learning methods. Five components make up the Training of Trainer toolkit: (1) Techniques of Training Workbook (2) Techniques of Training Guide (3) “Building a Better Tomorrow� Curriculum Trainer’s Guide (4) Trainer’s “At Glance� Maps (5) Trainer’s presentations (ii) Youth face-to face training material on life and employability skills (1) Youth’s Workbooks (for the face-to-face events) (2) Comics-based, self-paced Workbooks (distributed to youth as read- at-home material) 8 | youthindev.org Face-to-face Training Material: Training-the-Trainers’ material Techniques of Training Trainers-in-training receive this Guide during the first day of the Guide Training of Trainers’ workshop; they will keep it for future references and to prepare youth training sessions. It contains instructions and methods on how to conduct life skills participatory sessions. It guides them through the discussions and activities on the topics of: facilitation skills; learning styles; adult learning methodologies; youth group management; experiential and interactive learning methodologies; and assessment methods. Techniques of Training The master trainer distributes this Workbook to the Trainers-in-training Workbook during the first day of the Training of Trainers’ workshop. It mirrors the aforementioned Techniques of Training Guide’s contents and allows Trainers-in-Training to take notes during the conduct of the Trainers’ workshop and fill exercises forms. The Workbook also contains pages dedicated to a Training Journal that the Trainers-in- Training are suggested to keep. “Building a Better Trainers-in-training receive this Guide at the beginning of the Training Tomorrow� Curriculum of Trainers and work through it on day 2 and 3 of the Training of Trainer’s Guide Trainers’ workshop to practice the twenty curriculum modules experientially. The Guide is organized in four themes and twenty modules mirroring the youth training curriculum. It details for each module: the module’s learning objectives; required materials to prepare the session and materials to use during the session; pre-session preparation instructions; the session’s lesson plan, including: words of welcome or warm-up activity and overview; session’s learning goals; detailed and timed individual and group activities; reflection time; and session evaluation. The Trainer’s Guide also contains for each module all handouts that the trainers will distribute to youth during the corresponding life skills training session. The Trainer’s Guide can be downloaded from www.youthindev.org either by theme (one document per theme for a total of four documents) or by module (one document per module for a total of twenty documents). Trainer’s “At Glance Maps� Trainers use this material to prepare youth training sessions and during the conduct of the live life skills sessions. The four maps are support tools presented in table format and organized by themes, each divided by module. They guide the trainers through the live life skills training sessions by reminding them of the order of the activities, the schedule as well as the required resource(s) (Workbook, Trainer’s Guide…) for each activity. Trainer’s PowerPoint® During the Training the Trainers’ workshop, Trainers receive twenty presentations PowerPoint® presentations, one for each youth training module, in digital format. 9 | youthindev.org The slides are then shown to youth during the live life skills training sessions, supporting all types of learners’ style, and helping the trainers facilitating the sessions by adding another training support. The presentations can be further customized to fit the needs of a specific cohort. If they so choose, trainers can, for instance, adjust the content and examples to their specific cohort (content customization) and/or use the presentation’s content on another support, such as flip-charts (delivery format customization). These PowerPoint® presentations, the Handouts contained in the aforementioned “Building a Better Tomorrow� Trainer’s Guide, as well as the Youth Workbooks (see below) are used simultaneously during the live youth training sessions. “Building a Better The “Building a Better Tomorrow� Youth Workbooks are distributed to Tomorrow� Youth’s youth by their trainers on Day 1 of the face-to-face youth training Workbooks sessions. Organized in the same four learning themes and twenty modules than all other “Building a Better Tomorrow� tools, the Youth Workbooks contain exercises and activities mirroring the activities done with youth during the sessions; youth fill the blank worksheets of the Workbooks or answer the questions asked when the individual or group activity calls for it. These Youth Workbooks are used as another face-to-face youth training session’s support in conjunction with the PowerPoint® presentations and Handouts and are for youth to take home with them after each session. Should youth practitioners and trainers decide to not distribute the Workbooks to youth, they can integrate the Workbook’s activities and exercises in the training by reading them to youth and/or using their content on flip-charts while youth take their own notes. In any case, youth should have a tangible reminder of the activities conducted during each face-to-face life skills session. Comics-based Workbooks Not to be mixed with the Youth’s Workbooks used during the face-to- for youth face interactive life skills training sessions, the comics- based Workbooks are self-standing tools used by youth as material in the framework of the self-paced training delivery format. There are four comics- based Workbooks, each covering one of the four themes of the “Building a Better Tomorrow� training. The twenty modules and their life and employability skills content are linked through a storyline revolving around six main young characters and one adult person and that reflects the social, economic and political reality of the youth. The six characters can be localized to address the concerns of the youth in each country. To reinforce the message delivered during the face-to-face life skills training sessions, these comics-based Workbooks are distributed to youth after completion of the face-to-face twenty-module training as read-at-home material. 10 | youthindev.org - Delivery format #2: Self-paced workbook- based training: o For this stand-alone, self-paced training format, youth use a series of four comics- based Workbooks developed to that end, each covering one of the four themes on “Building a Better Tomorrow�. The twenty modules and their life and employability skills content are linked through a storyline revolving around six main young characters and one adult person and that reflects the social, economic and political reality of the youth. The six characters can be localized to address the concerns of the youth in each country. Please click here to learn how to contextualize both the storyline and the main six characters. o Suggested audience: Youth enrolled in the face-to-face training as well as larger youth cohorts. This training format can be used in mainly two instances: (1) Trainers of face-to-face sessions can choose to distribute the Workbooks to youth at the end - and as a complement - to the live training, as read-at-home material. It allows youth to review the material at their own pace and in the order they prefer in order to practice and reinforce on their own the skills acquired during the sessions with the trainer. The comic book / cartoon nature of the material ensures long shelf life and shared- reading with friends. (2) For impact scaling, youth serving institutions might want to disseminate the Workbooks in either digital or print form as an add-on to their specific youth initiatives so as to integrate the overarching dimension of life skills and reinforce outcomes of the other initiative’s components. This can be, for instance, especially useful to support a technical training program, a peacebuilding initiative, or a health and community project. o Comics- based Workbooks: (1) “Building a Better Tomorrow� self-paced comics- based Workbook – Theme 1: “Exploring My World, Your World and Our World� (2) “Building a Better Tomorrow� self-paced comics- based Workbook – Theme 2: “Building Pathways to a Purposeful life� (3) “Building a Better Tomorrow� self-paced comics- based Workbook – Theme 3: “Prepare to Enter a Professional World� (4) “Building a Better Tomorrow� self-paced comics- based Workbook – Theme 4: “Creating Values in Your Ideas� 11 | youthindev.org How to Customize and Contextualize the Comics-based Workbooks? Creative Frontiers, a creative agency specializing in development communication messaging and World Bank Group partner, produced the initial versions of both the comics-based Workbooks and the eLearning training for the Lebanese context. Different software systems were used to create the story line and the artwork of the comics- based Workbooks and the eLearning training. The environment and the characters (including the characters’ expressions) were created with Adobe Photoshop® and Adobe Illustrator®. While the Workbooks were collated and designed in Adobe InDesign®, the eLearning material was created using Adobe Articulate 2®. Youth serving organizations are welcome to customize both or either the comics-based Workbooks or the eLearning training by editing the existing content and using the afore-mentioned software toolkit, thus making the content of the training relevant to their specific social, economic and political context. It may be also advisable to carefully select a script writer culturally and linguistically astute to the realities of the new context to adjust both the language and the dialogues contained in the training. To maximize the deployment of the eLearning training, it is strongly suggested that youth serving institutions use a Learning Management System when uploading the eLearning training from www.youthindev.org to their own web site. Indeed this would give the end users – youth – proper management rights on what they have achieved with the training so far by, for instance, being able to save their first sessions, and come back later. Moreover, it allows youth serving institutions to track the usage of the eLearning training and even to add a certification system once the training is completed, if they wish to do so. Creative Frontiers or other contractors can also extend their services to youth serving institutions in order to localize the content as per specifications fitting the particular contexts. - Delivery Format #3: Self-paced eLearning training: o This delivery format is entirely digital and available, for free, online to anyone in the general population. It has been developed and adapted to be entirely stand-alone. eLearning modules are self-administered so that interested youth can access and use this information at will. o Using the very same narrative as the comics- based Workbooks and their six young main characters mentioned under Format #2, the information is packaged in an accessible and engaging format to entice youth to complete the training and draw beneficial lessons at their own pace. Please click here to learn how to contextualize both the storyline and the main six characters to the youth’s reality. o Suggested audience: all youth aged 15 to 25. This format is designed for wider distribution to larger youth audiences. Practitioners and institutions can upload all materials from youthindev.org to a webpage they create to that effect, and give all youth access to this resource in advertising it through various media. 12 | youthindev.org o Self-paced eLearning trainings:: (1) eLearning training – Theme 1: Exploring my World, Your World, Our World (2) eLearning training – Theme 2: Building Pathways to a Purposeful Life (3) eLearning training – Theme 3: Prepare to Enter a Professional World (4) eLearning training – Theme 4: Creating Values in Your Ideas 13 | youthindev.org Please click on the following links to download the material needed to start using “Building a Better Tomorrow�. MATERIAL THEME 1 THEME 2 THEME 3 THEME 4 Exploring My Building Prepare to Enter a Creating Values World, Your Pathways to a Professional in Your Ideas World and Our Purposeful life World World FORMAT #1: FACE-TO-FACE TRAINING TRAINER’S Single Trainer’s Techniques of Training Workbook TECHNIQUES Pdf. file OF TRAINING Word file WORKBOOK TRAINER’S Single Trainer’s Techniques of Training Guide TECHNIQUES Pdf. file OF TRAINING Word file GUIDE TRAINER’S Trainer’s Guide – Trainer’s Guide – Trainer’s Guide – Trainer’s Guide – GUIDE Theme 1 – Theme 2 – Theme 3 – Theme 4 – Consolidated Consolidated Consolidated Consolidated version: All 5 version: All 5 version: All 5 version: All 5 modules in one file modules in one modules in one modules in one Pdf. file file file file Pdf. file Pdf. File Pdf. File OR: OR: OR: OR: Individual Module 1.1: Identity, Individual Individual Individual Values and Module 2.1: What Module 3.1: Module 4.1: Aspirations is a Purposeful Transformative Sharing your Idea Pdf. file Life? Change and 21st and Gathering Word file Module 2.2: What Century Skills Support is My Purpose in Individual Individual Individual Module Life? Pdf. file Pdf. file 1.2: Encountering Pdf. file Word file Word file the Other – Word file Fostering Empathy Individual Module 4.2: Pdf. file Individual Module 3.2: Improvement Word file Module 2.3: Creativity through Feedback Presenting your Pdf. file Pdf. file Individual Module Best Self: The Word file Word file 1.3: Conflict Resume Management – Pdf. file Individual Individual Understanding the Word file Module 3.3: Module 4.3: Emotions Communication Financial 14 | youthindev.org Pdf. file Individual and Advocating - Management: Word file Module 2.4: Active Listening Opportunity/Costs Presenting your and Assertiveness Trade Off Individual Module Best Self: The Pdf. file Pdf. file 1.4: Valuing Interview Word file Word file Diverse Pdf. file Perspectives and Word file Individual Individual Finding Win-win Module 3.4: Module 4.4: Approaches Individual Teamwork and Mission Pdf. file Module 2.5: My Collaboration Statement and Word file Pathway – Pdf. file Business Plan Review and Word file Pdf. file Individual Module Practice Word file 1.5: Cultivating a Pdf. file Individual Sense of Word file Module 3.5: Individual Belonging and Being Module 4.5: Accountability Responsible and Marketing and Pdf. file Time Persuasion Word file Management Pdf. file Pdf. file Word file Word file TRAINER’S Trainer’s Trainer’s Trainer’s Trainer’s PRESENTATIO Presentations – Presentations – Presentations – Presentations – NS Theme 1 – Theme 2 – Theme 3 – Theme 3 – Consolidated Consolidated Consolidated Consolidated version: All 5 version: All 5 version: All 5 version: All 5 modules in one modules in one file modules in one modules in one Windows file file file PowerPoint Windows Windows Windows PowerPoint PowerPoint PowerPoint TRAINER’S “AT Trainer’s “At Trainer’s “At Trainer’s “At Trainer’s “At GLANCE� Glance� Maps – Glance� Maps – Glance� Maps – Glance� Maps – MAPS Theme 1 – Theme 2 – Theme 3 – Theme 4 – Consolidated Consolidated Consolidated Consolidated version: All 5 version: All 5 version: All 5 version: All 5 modules in one file modules in one modules in one modules in one Pdf. file file file file Word file Pdf. file Pdf. file Pdf. file Word file Word file Word file YOUTH Youth Workbooks Youth Youth Youth WORKBOOKS – Theme 1 – Workbooks – Workbooks – Workbooks – Consolidated Theme 2 – Theme 3 – Theme 4 – version: All 5 Consolidated Consolidated Consolidated modules in one file version: All 5 version: All 5 version: All 5 Pdf. file 15 | youthindev.org Word file modules in one modules in one modules in one file file file Pdf. file Pdf. file Pdf. file Word file Word file Word file COMICS- Building a Better Building a Better Building a Better Building a Better BASED Tomorrow – Tomorrow – Tomorrow – Tomorrow – WORKBOOKS Comics- based Comics- based Comics- based Comics- based Workbook - Workbook - Workbook - Workbook - Learning Theme 1 Learning Theme Learning Theme Learning Theme 4 Pdf. file 2 3 Pdf. file Pdf. file Pdf. file FORMAT #2: SELF-PACED TRAINING USING COMICS- BASED WORKBOOKS COMICS- Building a Better Building a Better Building a Better Building a Better BASED Tomorrow – Tomorrow – Tomorrow – Tomorrow – WORKBOOKS Comics- based Comics- based Comics- based Comics- based Workbook - Workbook - Workbook - Workbook - Learning Theme Learning Theme 1 Learning Theme Learning Theme 4 PDF file 2 3 PDF file PDF file PDF file FORMAT #3: SELF-PACED eLEARNING TRAINING eLEARNING Building a Better Building a Better Building a Better Building a Better TRAINING Tomorrow - Tomorrow - Tomorrow - Tomorrow - eLearning eLearning eLearning eLearning Training – Training – Training – Training – Learning Theme 1 Learning Theme Learning Theme Learning Theme 4 2 3 16 | youthindev.org