The World Bank Implementation Status & Results Report Public Sector Modernization Project III (P149913) Public Sector Modernization Project III (P149913) EUROPE AND CENTRAL ASIA | Armenia | Governance Global Practice | IBRD/IDA | Investment Project Financing | FY 2016 | Seq No: 8 | ARCHIVED on 24-Jul-2019 | ISR37267 | Implementing Agencies: Republic of Armenia, Office of the Government Key Dates Key Project Dates Bank Approval Date: 30-Sep-2015 Effectiveness Date: 06-May-2016 Planned Mid Term Review Date: 30-Jun-2019 Actual Mid-Term Review Date: 20-May-2019 Original Closing Date: 31-Dec-2020 Revised Closing Date: 31-Dec-2020 pdoTable Project Development Objectives Project Development Objective (from Project Appraisal Document) The project development objective (PDO) is to improve quality of the public financial reporting and to improve access to selected enhanced e- government services. Has the Project Development Objective been changed since Board Approval of the Project Objective? No Components Table Name Public Financial Management Information Systems:(Cost $19.00 M) e-Governance Solutions for Improved Service Delivery:(Cost $14.00 M) Capacity Building and Small Capacity Building Interventions:(Cost $1.85 M) Project Management:(Cost $1.85 M) Overall Ratings Name Previous Rating Current Rating Progress towards achievement of PDO Moderately Unsatisfactory Moderately Satisfactory Overall Implementation Progress (IP) Moderately Unsatisfactory Moderately Satisfactory Overall Risk Rating Substantial Substantial Implementation Status and Key Decisions As of mid-term, PSMP-3 is well positioned to meet the second part of its PDO (Project Development Objective) that relates to improving access to selected enhanced e-government services. In particular, given advances in the e-Consulate system that was launched in May 2018, the Project has over-achieved the target for the PDO-level indicator of reduced time for processing a passport extension request (current value is 24 hours versus a target of 48 hours from a baseline of 500 hours). Likewise, it has achieved about 50 percent of the target for the PDO-level indicator related to increased access to e-consular services for issuing citizenship, civil status certificates and statements on any existing criminal records. These achievements are significant considering that they benefit both citizens in the country and the large diaspora. Beyond the indicators, the project also launched in May 2019 the whistleblowing platform that provides the Government with a tool for fighting corruption, one of 7/24/2019 Page 1 of 6 The World Bank Implementation Status & Results Report Public Sector Modernization Project III (P149913) the key priorities of the new Government following the “Velvet Revolution” in 2018. Nevertheless, several e-government services remain to be deployed that would improve delivery of public services as well as provide additional benefits to the citizens. In addition, the PSMP-3 has yet to advance in achieving the part of the PDO that aims to improve quality of financial reporting. Risks Systematic Operations Risk-rating Tool Risk Category Rating at Approval Previous Rating Current Rating Political and Governance Substantial Substantial Substantial Macroeconomic Moderate Moderate Moderate Sector Strategies and Policies Moderate Moderate Moderate Technical Design of Project or Program Substantial Substantial Substantial Institutional Capacity for Implementation and Sustainability Substantial Substantial Substantial Fiduciary Moderate Substantial Substantial Environment and Social Low Low Low Stakeholders Moderate Moderate Moderate Other -- -- -- Overall Substantial Substantial Substantial Results PDO Indicators by Objectives / Outcomes Improve quality of the public financial reporting. IN00728458 ►Improved quality of annual financial reporting (Text, Custom) Baseline Actual (Previous) Actual (Current) End Target Three selected public administration entities Financial reports for two that are in charge of selected pilot sectors are sectors amounting to prepared annually but do Work is underway to 10 percent of the state not include all The healthcare and develop a budget expenditures, Value information on revenue, agriculture sectors were methodology for prepare financial expenditure, financial identified as pilots. preparing consolidated statements assets and liabilities, financial statements. substantially compliant guarantees and long- with Armenian Public term obligations. Sector Accounting Standards (APSAS) . Date 01-Jan-2016 31-Dec-2018 24-May-2019 30-Dec-2022 7/24/2019 Page 2 of 6 The World Bank Implementation Status & Results Report Public Sector Modernization Project III (P149913) The procurement of technical assistance for piloting the new financial reporting framework was interrupted. The renewed government focus on the project and involvement of the Deputy Prime Minister Comments: is expected to introduce new impetus. Improve access to selected enhanced e-government services. IN00728457 ►Average processing time for public services (hours)(Comment: Reduced time for processing a passport extension request by the Consular Department of the Ministry of Foreign Affairs. (Hours, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 500.00 24.00 24.00 48.00 Date 01-Jan-2016 31-Dec-2018 24-May-2019 30-Nov-2022 The reported statistics are the average for May-December 2018. The male versus female ratio of the Comments: users was 68/32, with no gender based difference in service provision. IN00728462 ►Increased access to consular services for issuing citizenship, civil status certificates and statements on any existing criminal records (data disaggregated by gender) (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 0.00 4,760.00 10,000.00 Date 01-Jan-2016 30-Jun-2018 24-May-2019 30-Dec-2022 During May-December 2018 the e-Consular system was used to issue 1,706 certificates on civil status (of which 35% female, 65% male) and 3,054 certificates on non-criminal or investigation records (of which 56% female and 44% male). Comments: 50% of target issued in only 6 months, target expected to be over-achieved at exit; it would be interesting to check reasons for the higher number of women receiving certificates on non-criminal or investigation records Intermediate Results Indicators by Components Public Financial Management Information Systems IN00728459 ►Establish preconditions required for consolidation of the financial statements (Text, Custom) Baseline Actual (Previous) Actual (Current) End Target APSAS compliant Financial statements The rollout of APSAS for three selected APSAS has been continues in selected public administration adopted by the National APSAS are formally Ministries and sectors. entities are prepared Assembly on June 21, endorsed, the healthcare Value However, preparation on an annual basis 2014, but has not yet and agriculture sectors of consolidated and include substantial been applied by public are identified as pilots. financial statements information on assets sector organizations. has yet to commence. and liabilities, income and expenses, and net assets. Date 01-Jan-2016 31-Dec-2018 24-May-2019 30-Dec-2022 7/24/2019 Page 3 of 6 The World Bank Implementation Status & Results Report Public Sector Modernization Project III (P149913) The procurement of technical assistance for piloting the new financial reporting framework was interrupted. The renewed government focus on the project and involvement of the Deputy Prime Minister Comments: is expected to introduce new impetus e-Governance Solutions for Improved Service Delivery IN00728460 ►Reduced time for police dispatch in emergency situations (in at least two selected pilot regions/marzes). (Text, Custom) Baseline Actual (Previous) Actual (Current) End Target On December 18, 2018 the fourth tender Value 15-20 minutes 15-20 minutes has been announced. 5 minutes Tender was closed on June 10, 2019. Date 01-Jan-2016 31-Dec-2018 24-May-2019 30-Dec-2022 The procurement of the police dispatch system is currently in progress after rebidding in December 2018. Comments: IN00728463 ►Increased share of citizens (disaggregated by gender) providing voluntary feedback on specific public services (percentage - data generated from system) (Text, Custom) Baseline Actual (Previous) Actual (Current) End Target 20% of all users of specific public provide No feedback mechanism Value -- 0% voluntary feedback on in place. specific public services. Date 01-Jan-2016 31-Dec-2018 24-May-2019 30-Dec-2022 Citizen Feedback Platform is under development. Comments: IN00728464 ►Reduced time to transmit information/messages relevant for the pre-trial proceedings between prosecutors’ offices in different regions. (Text, Custom) Baseline Actual (Previous) Actual (Current) End Target ToR development has been postponed to One week by special September 15, 2019 Immediate (electronic Value express mail (send via Same as baseline awaiting progress in transmission). post office). the amendment of the Criminal Procedural Code of RA. Date 01-Jan-2016 31-Dec-2018 24-May-2019 30-Dec-2022 Prosecutor General committed to proceed with procurement after first reading by parliament of the Comments: amendment to the Criminal Procedure Code during the 2019 fall session and not wait for enactment. IN00728465 ►Increased gender-disaggregated data is available on the use of e-services which are provided by selected agencies (Text, Custom) Baseline Actual (Previous) Actual (Current) End Target No gender disaggregated Gender disaggregated Gender disaggregated data available in line data on e-services is data on e-services is ministries / agencies Value Same as baseline only available to available to ministry of which will provide e- ministry of foreign foreign affairs; services. affairs. Prosecutor’s 7/24/2019 Page 4 of 6 The World Bank Implementation Status & Results Report Public Sector Modernization Project III (P149913) Department; Ethics Commission; Police Date 01-Jan-2016 31-Dec-2018 24-May-2019 30-Dec-2022 The comprehensive gender-disaggregated data will become available after the launch of the Citizen Feedback Platform. The procurement of the Citizen Feedback Platform is currently in progress after Comments: rebidding in December 2018. IN00728466 ►Reduced time to issue the certificate of civil status by the Consular Department of the Ministry of Foreign Affairs (Days, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 60.00 5.00 5.00 10.00 Date 01-Jan-2016 31-Dec-2018 24-May-2019 30-Dec-2022 Target met and over-achieved. Comments: Capacity Building and Small Capacity Building Interventions IN00728461 ►Number of Armenian Academy of Public Administration (AAPA) ToTs through proposed twinning arrangements/collaborations with selected international public schools. (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 0.00 0.00 50.00 Date 01-Jan-2016 31-Dec-2018 24-May-2019 30-Dec-2022 Original plan to engage Singapore’s Lee Kwan Yew School of Public Policy failed. New approach is to Comments: conduct competitive bidding. TOR needs to be finalized. Data on Financial Performance Disbursements (by loan) Project Loan/Credit/TF Status Currency Original Revised Cancelled Disbursed Undisbursed % Disbursed P149913 IBRD-85390 Effective USD 21.00 21.00 0.00 3.28 17.72 16% Key Dates (by loan) Project Loan/Credit/TF Status Approval Date Signing Date Effectiveness Date Orig. Closing Date Rev. Closing Date P149913 IBRD-85390 Effective 30-Sep-2015 18-Nov-2015 06-May-2016 31-Dec-2020 31-Dec-2020 Cumulative Disbursements 7/24/2019 Page 5 of 6 The World Bank Implementation Status & Results Report Public Sector Modernization Project III (P149913) Restructuring History Level 2 Approved on 17-May-2019 ,Level 2 Approved on 12-Jul-2019 Related Project(s) There are no related projects. 7/24/2019 Page 6 of 6