World Bank Group Country Opinion Survey 2016: Panama ``44 FY16 Panama Country Opinion Survey Report THE WORLD BANK GROUP Public Opinion Research Group 1 April 2016 World Bank Group Country Opinion Survey 2016: Panama Acknowledgements The Panama Country Opinion Survey is part of the County Opinion Survey Program series of the World Bank Group. This report was prepared by the Public Opinion Research Group (PORG) team led by Sharon Felzer (Senior Communications Officer, Head of PORG), Jing Guo, Svetlana Markova, Jessica Cameron, and Calita Woods. Dania Mendoza provided data support. The report was prepared under the overall guidance and supervision of Sumir Lal (Director, ECRGP). PORG acknowledges the significant contribution from the Panama country team and the local fielding agency IPSOS. In particular, PORG is grateful for the support from Meilyn Gem (Operations Officer), who coordinated the survey related activities from Panama City, Panama. 1 World Bank Group Country Opinion Survey 2016: Panama Table of Contents I. Objectives ...................................................................................3 II. Methodology ...............................................................................3 III. Demographics of the Sample.......................................................4 IV. General Issues Facing Panama.....................................................9 V. Overall Attitudes toward the World Bank Group .......................14 VI. Sectoral Importance and Effectiveness......................................22 VII. How the World Bank Group Operates .......................................27 VIII. World Bank Group’s Knowledge and Instruments .....................33 IX. The Future Role of the World Bank Group in Panama ...............37 X. Communication and Outreach ..................................................41 XI. Appendices ................................................................................47 2 World Bank Group Country Opinion Survey 2016: Panama I. Objectives This survey was designed to assist the World Bank Group (WBG) in gaining a better understanding of how stakeholders in Panama perceive the WBG. The survey explored:  General Issues Facing Panama  Overall Attitudes toward the World Bank Group  World Bank Group’s Effectiveness and Results  The World Bank Group’s Knowledge Work and Activities  Working with the World Bank Group  The Future Role of the World Bank Group in Panama  Communication and Information Sharing  Background Information II. Methodology From October 2015 to February 2016, 332 stakeholders of the WBG in Panama were invited to provide their opinions on the WBG’s work in the country by participating in a country opinion survey. Participants were drawn from the Office of the President; office of a minister; office of a parliamentarian; ministries/ministerial departments; Project Management Units (PMUs) overseeing implementation of WBG projects; consultants/contractors working on WBG- supported projects/ programs; local governments; bilateral/multilateral agencies; private sector organizations; private foundations; the financial sector/private banks; non-profit organizations/community based organizations; the media; independent government institutions; trade unions; faith-based groups; youth groups; academia/research institutes/think tanks; the judiciary branch; and other organizations. A total of 160 stakeholders participated in the survey (48% response rate). Some respondents received and completed the questionnaire online. Others received and returned the questionnaire via mail. Respondents were asked about: general issues facing Panama; their overall attitudes toward the WBG; the WBG’s effectiveness and results; the WBG’s knowledge work and activities; working with the WBG; the WBG’s future role in Panama; and the WBG’s communication and information sharing. Every country that engages in the Country Opinion Survey must include specific indicator questions that will be aggregated for the World Bank Group’s annual Corporate Scorecard. These questions are identified throughout the survey report. The results in this year’s Country Survey were compared to those in the Country Survey conducted in FY’13 (response rate is 18%, N=51). Data were weighted to reach the same stakeholder composition in two years, which allows for year comparisons. Stakeholder groups which were not present in both fiscal years were not included in the comparison. Respondents who belonged to the “other” stakeholder category were not included either. As a result, means of the FY’16 data and the total number of respondents in both years are slightly different from those of the original data reported in appendices A, B, C, and E. For the weighted stakeholder breakdown and year comparison results, please see appendix D (page 92). 3 World Bank Group Country Opinion Survey 2016: Panama III. Demographics of the Sample Current Position  For further analyses, respondents from the Office of the President and office of a minister were combined, the financial sector/private banks were combined with those from private sector organizations. Respondents from private foundations, NGOs/CBOs, and faith- based groups were combined as “CSO.” Few respondents from the office of a parliamentarian, independent government organizations, and other organizations were included in the “Other” category. There were no respondents from trade unions, youth groups, or the judiciary branch. Percentage of Respondents (N=152) Employee of a Ministry, Ministerial Department or 19% Implementation Agency PMU /Consultant/Contractor working on WBG 11% supported project/program Office of Minister 9% Local Government Office or Staff 9% Other 8% Bilateral/Multilateral Agency 7% Academia/Research Institute/Think Tank 7% NGO/Community Based Organization 6% Media 6% Private Sector Organization 5% Financial Sector/Private Bank 4% Office of Parliamentarian 3% Independent Government Institution 3% Office of the President, Prime Minister 2% Private Foundation 1% Faith-Based Group 1% “Which of the following best describes your current position?” (Respondents chose from a list.) 4 World Bank Group Country Opinion Survey 2016: Panama III. Demographics of the Sample (continued) Area of Primary Specialization Percentage of Respondents (N=151) Generalist (specialized in multiple sectors) 11% Other 11% Macroeconomics and fiscal management 11% Education 10% Finance and markets 10% Urban, rural, and social development 8% Transport and ICT 7% Poverty 7% Water 6% Governance 4% Social protection and labor 3% Environment and natural resources 3% Health, nutrition, and population 3% Trade and competitiveness 3% Energy and extractives 1% Agriculture 1% Gender 1% Jobs 1% “Please identify the primary specialization of your work.” (Respondents chose from a list.) 5 World Bank Group Country Opinion Survey 2016: Panama III. Demographics of the Sample (continued) Geographic locations Percentage of Respondents (N=152) Provincial Capitals, 1% Rural Areas, 3% Panama City, 96% "Which best represents your geographic location?" (Respondents chose from a list.) Exposure to Agencies within the World Bank Group Percentage of Respondents (N=132) Other, 9% The International Finance Corporation, 13% The World Bank, 78% "Which of the following agencies of the World Bank Group do you primarily engage with in Panama?" (Respondents chose from a list.) (Note: no respondents chose "The Multilateral Investment Guarantee Agency.") 6 World Bank Group Country Opinion Survey 2016: Panama III. Demographics of the Sample (continued) Familiarity with the World Bank Group and Other Organizations  Year comparison: Respondents in this year’s country survey and the FY’13 country survey had statistically similar levels of familiarity with the WBG, IDB, and CAF1.  This year’s respondents were significantly less familiar with the WBG than the IDB. However, they were significantly more familiar with the WBG than the CAF and CABEI. Mean Familiarity Rating 1 2 3 4 5 6 7 8 9 10 7.6 World Bank Group (WBG) 8.1 8.1 Inter-American Development Bank (IDB/BID) 8.3 6.7 Latin American Development Bank (CAF) 6.0 FY 2016 Central American Bank for Economic 4.3 Integration (CABEI/BCiE) FY 2013 "How familiar are you with the work of these organizations in Panama?" (1 - "Not familiar at all", 10 - "Extremely familiar") 1 Please refer to Appendix D (page 92) for more details on weighting. The means in the chart were calculated based on weighted data. 7 World Bank Group Country Opinion Survey 2016: Panama III. Demographics of the Sample (continued) Familiarity with the World Bank Group (continued)  Stakeholder differences: respondents from PMUs and consultants working on WBG supported projects were significantly more familiar with the WBG than respondents from other stakeholder groups.  Respondents’ levels of familiarity with the WBG were significantly, strongly correlated with their ratings of the WBG’s overall effectiveness in Panama, the extent to which the WBG plays a relevant role in development in Panama, and the extent to which the WBG helps to achieve development results in the country. Mean Familiarity Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 7.3 PMU/ Consultant 9.2 Office of President/ Prime Minister/ Minister 8.3 Employee of a Ministry 8.1 Local government 7.9 Media 7.6 Bilaterial/ Multilateral Agency 7.4 CSO 6.2 Other 6.1 Academia/ Research Institute/ Think Tank 6.1 Private Sector/ Financial Sector/ Private Bank 5.4 "How familiar are you with the work of the World Bank Group in Panama?" (1 - "Not familiar at all", 10 - "Extremely familiar") 8 World Bank Group Country Opinion Survey 2016: Panama IV. General Issues Facing Panama Headed in the Right Direction2  Year comparison: This year’s respondents were significantly less likely to believe that Panama is headed in the right direction compared to respondents in the FY13 Country Survey. Percentage of Respondents (FY 2016 N=123; FY 2013 N=47) 73% The right direction 89% 9% The wrong direction 0% 18% FY 2016 Not sure 11% FY 2013 "In general, would you say that Panama is headed in ...?" (Respondents chose from a list.) 2 All percentages presented in the chart were calculated based on weighted data from FY 2016 and FY 2013 country surveys. Please refer to Appendix D for more details on weighting. 9 World Bank Group Country Opinion Survey 2016: Panama IV. General Issues Facing Panama (continued) Development Priority  Year comparison: Respondents in the previous FY’13 Country Survey indicated that the most important development priorities in Panama were “quality of education/skills development” (63%), “poverty reduction” (31%), and “anti corruption” (28%). Percentage of Respondents (N=160) Education 57% Public sector governance/reform 33% Water and sanitation 28% Health 18% Transport 18% Equality of opportunity 17% Poverty reduction 16% Anti corruption 16% Environmental sustainability 15% Agricultural development 12% Social protection 10% Job creation/employment 8% Economic growth 8% Rural development 8% Energy 5% Indigenous people 5% Global/regional integration 4% Foreign direct investment 4% Private sector development 3% Climate change 3% "Listed below are a number of development priorities in Panama. Please identify which of the following you consider the most important development priorities in Panama. (Choose no more than THREE)" (Respondents chose from a list. Responses combined. Top 20 of 27 response options shown.) 10 World Bank Group Country Opinion Survey 2016: Panama IV. General Issues Facing Panama (continued) What Would Contribute Most to Reducing Poverty  Year comparison: In the previous FY’13 Country Survey, respondents indicated that the greatest contributors to poverty reduction in Panama were “quality of education/skills development” (63%), “social inclusion” (35%), “basic infrastructure” (26%), and “anti corruption” (22%). Percentage of Respondents (N=159) Education 78% Equality of opportunity 27% Rural development 26% Water and sanitation 23% Indigenous people 16% Health 15% Job creation/employment 14% Economic growth 14% Agricultural development 13% Anti corruption 11% Transport 11% Social protection 10% Environmental sustainability 8% Public sector governance/reform 8% Private sector development 6% Foreign direct investment 4% Gender equity 3% Information and communications technology 3% Urban development 2% Communicable/non-communicable diseases 1% "The World Bank Group has committed itself to two goals: ending extreme poverty by 2030 and boosting shared prosperity. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Panama? (Choose no more than THREE)" (Respondents chose from a list. Responses combined. Top 20 of 26 response options shown.) 11 World Bank Group Country Opinion Survey 2016: Panama IV. General Issues Facing Panama (continued) Factors Contributing to “Shared Prosperity”  Year comparison: In the previous FY’13 Country Survey, respondents indicated that “shared prosperity” would be best achieved in Panama through “education and training that better ensure job opportunity” (71%) and “better entrepreneurial opportunities” (24%). Percentage of Respondents (N=140) Education and training that better ensure job 74% opportunity Consistent economic growth 20% Better entrepreneurial opportunities 19% Better opportunity for the poor who live in rural areas 18% Greater access to health and nutrition for citizens 16% Greater access to micro-finance for the poor 11% Better quality public services 7% Greater equity of fiscal policy 6% A growing middle class 6% More reliable social safety net 5% Greater voice and participation for citizens to help 5% ensure greater accountability Better employment opportunities for women 4% Better employment opportunities for young people 4% Better opportunity for the poor who live in urban 1% areas Other 1% "The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Panama? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 12 World Bank Group Country Opinion Survey 2016: Panama IV. General Issues Facing Panama (continued) Gap between the Rich and the Poor Percentage of Respondents (N=158) Not a problem at all, 3% A small problem, 4% A moderately big A very big problem, problem, 40% 54% "Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem or not a problem at all in Panama?" (Respondents chose from a list.) (Note: percentages may not total 100 due to rounding) Climate Change Percentage of Respondents (N=158) Not too serious problem, 1% A somewhat serious problem, 20% A very serious problem, 80% "In your view, is global climate change a very serious problem, somewhat serious, not too serious, or not a problem?" (Respondents chose from a list. ) (Note: percentages may not total 100 due to rounding) (Note: no respondents chose "not a problem.") 13 World Bank Group Country Opinion Survey 2016: Panama V. Overall Attitudes toward the World Bank Group Attributing Failed/Slow Reform Efforts Percentage of Respondents (N=152) Lack of/inadequate levels of capacity in 35% Government Political pressures and obstacles 32% There is not an adequate level of citizen/civil 32% society participation The World Bank Group is not sensitive enough to 22% political/social realities on the ground The Government works inefficiently 22% Reforms are not well thought out in light of 21% country challenges The World Bank Group does not do adequate 13% follow through/follow-up The World Bank Group works too slowly 6% Other 5% "When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 14 World Bank Group Country Opinion Survey 2016: Panama V. Overall Attitudes toward the World Bank Group (continued) As noted in the “Methodology” section, the indicator questions referred to throughout the survey report are questions that are asked in every country that engages in the Country Opinion Survey. These will be aggregated for the World Bank Group’s annual Corporate Scorecard. The Effectiveness of the World Bank Group and Other Organizations3  Year comparison: This year’s respondents and respondents in the FY13 Country Survey gave statistically similar ratings for the WBG’s effectiveness in Panama.  Respondents gave significantly higher ratings for the WBG’s effectiveness than the effectiveness of the CAF and the CABEI. Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 7.9 World Bank Group (WBG) 7.8 Inter-American Development Bank 8.0 (IDB/BID) 7.5 Latin American Development Bank 7.1 (CAF)* 5.4 FY 2016 Central American Bank for Economic 5.1 FY 2013 Integration (CABEI/BCiE) "Overall, please rate your impression of the World Bank Group's effectiveness in Panama." (1 - "Not effective at all", 10 - "Very effective") (*Significantly different between FY 2016 and FY 2013) 3 Means in the chart were calculated based on weighted data. 15 World Bank Group Country Opinion Survey 2016: Panama V. Overall Attitudes toward the World Bank Group (continued) Achieving Development Results (Indicator Question)4 Mean Rating 1 2 3 4 5 6 7 8 9 10 7.6 FY 2016 All respondents FY 2013 7.3 "To what extent does the World Bank Group’s work help to achieve development results in Panama?" (1-"To no degree at all", 10-"To a very significant degree") WBG Staff Preparedness Mean Rating 1 2 3 4 5 6 7 8 9 10 8.5 All Respondents FY 2016 8.3 FY 2013 "To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Panama solve its most complicated development challenges?" (1-"To no degree at all", 10-"To a very significant degree") 4 All means presented in this page were calculated based on weighted data from FY’16 and FY’13. 16 World Bank Group Country Opinion Survey 2016: Panama V. Overall Attitudes toward the World Bank Group (continued) The World Bank and the IFC Working Together  Only those stakeholders who responded “Yes” to the question “Do your projects involve both the World Bank and the IFC?” provided their views on the working relationship between the World Bank and the IFC. Percentage of Respondents (N=33) Don't know, 15% The way the two The two institutions work institutions work together needs well together, 52% improvement, 33% “If your projects involved both the World Bank and the IFC, what was your view on the two institutions working together in Panama?” (Respondents chose from a list.) (Note: no respondents chose "the two institutions do not work well together.") 17 World Bank Group Country Opinion Survey 2016: Panama V. Overall Attitudes toward the World Bank Group (continued) Overall Ratings for Indicator Questions by Stakeholder Groups5  Stakeholder groups: respondents from the Office of President/Minister, PMU, and consultants working on WBG projects gave significantly higher overall ratings for the twenty five indicator questions than respondents from other stakeholder groups.  Collaboration: respondents who collaborate with the WBG had significantly higher overall ratings (mean=7.9) for the twenty five indicator questions than respondents who do not collaborate with the institution (mean=7.2). Mean Ratings 1 2 3 4 5 6 7 8 9 10 All Stakeholder Groups 7.5 Office of President/ Minister 8.6 PMU/ Consultant 8.4 Employee of a Ministry 7.8 Local government 7.7 Media 7.5 Private Sector/ Financial Sector/ Private Bank 7.1 Bilaterial/ Multilateral Agency 6.8 CSO 6.7 Other 6.7 Academia/ Research Institute/ Think Tank 6.2 Mean Ratings for All Indicator Questions by Stakeholder Groups on a Scale from 1 to 10 5 Responses to all twenty five indicator questions by stakeholder levels of collaboration with the WBG can be found in Appendix E (page 97). 18 World Bank Group Country Opinion Survey 2016: Panama V. Overall Attitudes toward the World Bank Group (continued) Greatest Values  Year comparison: Respondents in the previous FY’13 Country Survey indicated that the World Bank‘s greatest value to Panama were its “financial resources: investment lending” (45%), “technical assistance” (45%), “financial resources: policy based lending/ budget support to the Government” (31%), and “training/capacity building” (26%). Percentage of Respondents (N=153) Financial resources 32% 21% 53% Policy advice, studies, analyses 24% 17% 41% Technical assistance 13% 18% 31% Capacity development 14% 10% 24% Help to bring discipline/effective supervision to 11% 12% 23% implementation of investment projects Mobilizing third party financial resources 2%5% 7% Linkage to non-Bank expertise (i.e., South- 6% South knowledge sharing) Convening/Facilitating 6% Data and statistics 4% Donor coordination 3% Greatest value Second greatest value Other <1% "When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Panama?" (Respondents chose from a list.) 19 World Bank Group Country Opinion Survey 2016: Panama V. Overall Attitudes toward the World Bank Group (continued) Most Effective Instruments in Reducing Poverty  Year comparison: Respondents from the previous FY’13 Country Survey indicated that the most effective World Bank’s instruments in reducing poverty in Panama were “investment lending” (59%), “technical assistance” (53%), and “capacity development” (26%). Percentage of Respondents (N=156) Investment lending (financing specific projects) 51% Technical assistance (advice, best practice, 49% international experience, etc.) Capacity development 30% Multi-sectoral approaches 17% Knowledge products/services (analytical work, 16% studies, surveys, etc.) Policy based lending / budget support to the 13% Government Trust Fund management 10% Don’t know 3% Other 1% “Which World Bank Group's instruments do you believe are the MOST effective in reducing poverty in Panama? (Choose no more than TWO)” (Respondents chose from a list. Responses combined.) 20 World Bank Group Country Opinion Survey 2016: Panama V. Overall Attitudes toward the World Bank Group (continued) Greatest Weakness  Year comparison: Respondents in the previous FY’13 Country Survey indicated that the World Bank’s greatest weaknesses in its work in Panama were “not enough public disclosure of its work,” (49%), “too bureaucratic in its operational policies and procedures” (28%), and “complexity and slow speed of World Bank processes” (26%). Percentage of Respondents (N=155) Not enough public disclosure of its work 25% World Bank Group’s processes too complex 23% Too influenced by developed countries 21% World Bank Group’s processes too slow 19% Not adequately sensitive to political/social realities 16% in Panama Don’t know 14% Not collaborating enough with stakeholders outside 13% the Government Its advice and strategies do not lend themselves to 10% practical problem solving Staff too inaccessible 8% Other 7% Not exploring alternative policy options 6% Not aligned with country priorities 6% Not client focused 4% The credibility of its knowledge/data 1% "Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Panama? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 21 World Bank Group Country Opinion Survey 2016: Panama VI. Sectoral Importance and Effectiveness Importance of WBG’s Support in Sectoral Areas Mean Importance Rating 1 2 3 4 5 6 7 8 9 10 Education 9.0 Poverty reduction 8.9 Water and sanitation 8.7 Health 8.6 Climate change 8.5 Environmental sustainability 8.5 Public sector governance/reform 8.4 Rural development 8.3 Economic growth 8.3 Agricultural development 8.2 Indigenous people 8.1 Equality of opportunity 8.1 Energy 8.1 Anti corruption 7.9 Gender equity 7.9 Urban development 7.9 Social protection 7.7 Transport 7.7 Disaster management 7.7 Global/regional integration 7.6 Job creation/employment 7.4 Information and communications technology 7.4 Natural resource management 7.4 Communicable/non-communicable diseases 7.3 Trade and exports 7.1 Private sector development 7.1 Foreign direct investment 7.1 "In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Panama?" (1-"Not important at all", 10-"important") 22 World Bank Group Country Opinion Survey 2016: Panama VI. Sectoral Importance and Effectiveness (continued) Effectiveness of WBG’s Support in Sectoral Areas: Year Comparison6 Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 Water and sanitation* 8.4 7.0 Poverty reduction* 8.2 7.2 Economic growth 8.1 Indigenous people 8.1 Climate change* 8.1 6.2 Education* 8.0 6.0 Rural development* 8.0 7.0 Equality of opportunity 8.0 Public sector governance/ reform 8.0 7.5 Social protection* 7.9 6.6 Health 7.9 7.5 Urban development* 7.8 6.9 Environmental sustainability* 7.8 6.6 Transport 7.8 Global/regional integration 7.8 7.2 Energy 7.7 Gender equity* 7.7 5.9 Private sector development 7.5 Disaster management* 7.5 6.0 Agricultural development* 7.5 6.0 FY 2016 Job creation/employment 7.2 FY 2013 Communicable/non-communicable diseases 6.9 "How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Panama?" (1-"Not effective at all", 10-"Very effective") (*Significantly different between FY 2016 and FY 2013) 6 All means presented in this chart are calculated based on weighted data. See Appendix D for details. 23 World Bank Group Country Opinion Survey 2016: Panama VI. Sectoral Importance and Effectiveness (continued) Effectiveness of WBG’s Support in Sectoral Areas: Collaboration7 Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 Water and sanitation* 8.7 8.1 Economic growth 8.5 7.8 Climate change 8.5 7.7 Public sector governance/reform* 8.4 7.5 Indigenous people 8.3 7.6 Social protection 8.3 7.5 Poverty reduction 8.3 8.0 Health 8.3 7.5 Equality of opportunity 8.2 7.4 Education 8.2 7.7 Disaster management* 8.0 7.2 Transport 8.0 7.5 Environmental sustainability 7.9 7.7 Urban development 7.9 7.6 Rural development 7.9 7.8 Gender equity 7.8 7.4 Energy 7.7 7.7 Private sector development 7.6 7.5 Global/regional integration 7.5 7.8 Agricultural development 7.0 Collaborating 7.5 with the WBG Job creation/employment 6.7 7.4 Not collaborating Communicable/non-communicable diseases 6.5 with the WBG 7.0 "How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Panama?" (1-"Not effective at all", 10-"Very effective") (*Significantly different between collaborators and non-collaborators with the WBG) 7 Note in the Appendix on the sectoral effectiveness (Appendix A, page 50) that primarily informed stakeholders responded to this question. Respondents were given the option of “don’t know” if they did not have exposure to the WBG’s work in certain development areas. 24 World Bank Group Country Opinion Survey 2016: Panama VI. Sectoral Importance and Effectiveness (continued) The WBG Promoting Private Public Partnerships Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 7.3 “To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public partnerships in Panama?" (1 - "To no degree at all", 10 - "To a very significant degree") Helping the Poorest Percentage of Respondents (N=154) Don't know, To a fully sufficient 10% degree, 8% To a very insufficient degree, 8% To a somewhat To a somewhat insufficient sufficient degree, degree, 32% 41% “To what extent do you believe that the World Bank Group's work and support help the poorest in Panama?” (Respondents chose from a list.) (Note: percentages may not total 100 due to rounding) 25 World Bank Group Country Opinion Survey 2016: Panama VI. Sectoral Importance and Effectiveness (continued) Drivers of Effectiveness To determine the key drivers of respondents’ ratings of the World Bank Group’s overall effectiveness and ratings of its ability to help achieve development results in Panama, bivariate correlational analyses were conducted using respondents’ ratings of the twenty two specific areas of effectiveness. Correlational analyses, however, are not able to tell us exactly what is causing respondents’ ratings of the World Bank Group’s overall effectiveness or ratings of its ability to help achieve development results. Rather, these analyses tell us that as ratings of effectiveness in one area increase, respondents’ ratings of the WBG’s overall effectiveness increase, or as ratings of effectiveness in one area increase, ratings of the WBG’s ability to help achieve development results increase. Thus, it can be inferred that respondents’ perceptions of effectiveness in one specific area are related to, or drive, respondents’ perceptions of the WBG’s overall effectiveness or perceptions of the WBG’s ability to help achieve development results.  Overall Effectiveness: Those specific areas with the highest Pearson Product-Moment correlations were determined to be the most closely related to perceptions of the WBG’s overall effectiveness, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the WBG’s overall effectiveness in Panama. The areas determined to be key drivers from these analyses were:  The WBG’s effectiveness at health;  The WBG’s effectiveness at rural development; and  The WBG’s effectiveness at poverty reduction.  Achieving Development Results: Those specific areas with the highest Pearson Product- Moment correlations were determined to be the most closely related to perceptions of the WBG’s ability to help achieve development results in Panama, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the WBG’s ability to help achieve development results. The areas determined to be key drivers from these analyses were:  The WBG’s effectiveness at rural development;  The WBG’s effectiveness at agricultural development; and  The WBG’s effectiveness at poverty reduction. 26 World Bank Group Country Opinion Survey 2016: Panama VII. How the World Bank Group Operates The World Bank Group’s Work in Panama: Year Comparison8 Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 7.3 Overall the World Bank Group currently plays a relevant role in development in Panama¹ 7.5 The World Bank Group’s work is aligned with 7.3 what I consider the development priorities for FY 2016 Panama¹ 7.4 FY 2013 "To what extent do you agree with the following statements about the World Bank Group’s work in Panama?" (1-"Strongly disagree", 10-"Strongly agree") ¹Indicator Question The World Bank Group’s Work in Panama: Collaboration Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 7.7 Overall the World Bank Group currently plays a relevant role in development in Panama¹ 7.0 The World Bank Group’s work is aligned with 7.6 what I consider the development priorities for Panama¹ 6.8 Collaborating with the WBG Not collaborating with the WBG "To what extent do you agree with the following statements about the World Bank Group’s work Panama?" (1-"Strongly disagree", 10-"Strongly agree") ¹Indicator Question 8 Means in the chart were calculated based on weighted data. For more information about weighting, please see Appendix D. 27 World Bank Group Country Opinion Survey 2016: Panama VII. How the World Bank Group Operates (continued) Overall Perceptions: Year Comparison9 Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 Working with the World Bank Group increases 8.1 Panama's institutional capacity 7.7 Where country systems are adequate, the World 8.1 Bank Group makes appropriate use of them¹ 7.6 The World Bank Group’s “Safeguard Policy” 7.9 requirements are reasonable 7.6 The World Bank Group provides effective 7.9 implementation support 7.9 The World Bank Group effectively monitors and 7.9 evaluates the projects and programs it supports 7.8 The World Bank Group’s conditions on its lending are 7.7 reasonable 7.2 The World Bank Group’s approvals and reviews are 7.5 done in a timely fashion 7.1 7.4 The World Bank Group disburses funds promptly* 6.0 FY 2016 FY 2013 The World Bank Group takes decisions quickly in 7.2 Panama¹ "To what extent do you agree/disagree with the following statements?" (1-"Strongly disagree", 10-"Strongly agree") (*significantly different between FY 2016 and FY 2013) ¹Indicator Question 9 Means in the chart were calculated based on weighted data. 28 World Bank Group Country Opinion Survey 2016: Panama VII. How the World Bank Group Operates (continued) Overall Perceptions: Collaboration Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 Where country systems are adequate, the World 8.3 Bank Group makes appropriate use of them¹ 7.8 Working with the World Bank Group increases 8.3 Panama's institutional capacity 7.9 The World Bank Group’s “Safeguard Policy” 8.1 requirements are reasonable 7.7 The World Bank Group effectively monitors and 8.0 evaluates the projects and programs it supports 7.7 8.0 The World Bank Group disburses funds promptly* 7.0 The World Bank Group provides effective 7.9 implementation support 7.7 The World Bank Group’s conditions on its lending are 7.9 reasonable 7.5 The World Bank Group’s approvals and reviews are 7.7 done in a timely fashion 7.3 The World Bank Group takes decisions quickly in 7.3 Panama¹ 7.0 Collaborating with the WBG Not collaborating with the WBG "To what extent do you agree/disagree with the following statements?" (1-"Strongly disagree", 10-"Strongly agree") (*Significantly different between collaborators and non-collaborators with the WBG) ¹Indicator Question 29 World Bank Group Country Opinion Survey 2016: Panama VII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner: Year Comparison10 Mean Rating 1 2 3 4 5 6 7 8 9 10 Treating clients and stakeholders in Panama with 8.6 respect¹ 8.9 Being a long-term partner¹ 8.5 Straightforwardness and honesty¹ 8.4 Collaboration with the Government¹ 8.1 8.5 Openness (sharing data and other information)¹ 7.8 7.9 Being inclusive¹ 7.6 Staff accessibility¹ 7.5 Responsiveness to needs¹ 7.5 7.1 Collaboration with the private sector¹ 7.4 Collaboration with civil society¹ 7.3 Ease of access to the people at the World Bank Group 7.2 who are making decisions important to my work¹ Flexibility (in terms of changing country 7.2 circumstances)¹ Flexibility (in terms of the institution’s products and 7.1 services)¹ 7.2 FY 2016 The speed in which it gets things accomplished on the 7.1 FY 2013 ground¹ "To what extent is the World Bank Group an effective development partner in Panama, in terms of each of the following?" (1-"To no degree at all", 10-"To a very significant degree") ¹Indicator Question 10 All means in this chart were calculated based on weighted data. 30 World Bank Group Country Opinion Survey 2016: Panama VII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner: Collaboration Mean Rating 1 2 3 4 5 6 7 8 9 10 Being a long-term partner*¹ 9.0 8.1 Treating clients and stakeholders in Panama with 8.9 respect*¹ 8.0 Straightforwardness and honesty¹ 8.5 8.1 Collaboration with the Government*¹ 8.5 7.7 Openness (sharing data and other information)¹ 7.9 7.5 Being inclusive*¹ 7.9 7.1 Ease of access to the people at the World Bank Group 7.9 who are making decisions important to my work*¹ 6.3 Staff accessibility*¹ 7.8 6.9 Collaboration with the private sector¹ 7.7 7.0 Responsiveness to needs¹ 7.5 7.3 Flexibility (in terms of changing country 7.4 circumstances)¹ 6.8 Flexibility (in terms of the institution’s products and 7.3 services)¹ 6.8 The speed in which it gets things accomplished on the 7.3 ground*¹ 6.6 Collaboration with civil society¹ 7.1 7.0 Collaborating with the WBG Not collaborating with the WBG "To what extent is the World Bank Group an effective development partner in Panama, in terms of each of the following?" (1-"To no degree at all", 10-"To a very significant degree") (*Significantly different between collaborators and non-collaborators with the WBG) ¹Indicator Question 31 World Bank Group Country Opinion Survey 2016: Panama VII. How the World Bank Group Operates (continued) Internal Measuring and Monitoring Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 7.3 "To what extent do you believe the World Bank Group measures and corrects its work in real time in Panama?" (1-"To no degree at all", 10-"To a very significant degree") 32 World Bank Group Country Opinion Survey 2016: Panama VIII. World Bank Group’s Knowledge and Instruments Frequency of Consulting WBG Knowledge Work and Activities Percentage of Respondents (N=149) Never, 8% Weekly, 5% Monthly, Rarely, 21% 24% A few times a year, 42% "How frequently do you consult World Bank Group's knowledge work and activities in the work you do?" (Respondents chose from a list.) 33 World Bank Group Country Opinion Survey 2016: Panama VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Panama’s Knowledge Needs11 (Indicator Question) Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 7.5 FY 2016 All Respondents 7.2 FY 2013 "The World Bank Group meets Panama's needs for knowledge services (e.g., research, analysis, data, technical assistance)" (1-"Strongly disagree", 10-"Strongly agree") Contribution of the WBG’s Knowledge Work and Activities (Indicator Question) Mean Significance Rating 1 2 3 4 5 6 7 8 9 10 8.1 All Respondents FY 2016 8.4 FY 2012 "Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country?" (1-"Not significant at all", 10-"Very significant") Technical Quality of the WBG’s Knowledge Work and Activities (Indicator Question) Mean Technical Quality Rating 1 2 3 4 5 6 7 8 9 10 8.4 All Respondents 8.6 FY 2016 FY 2013 "Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities?" (1-"Very low technical quality", 10-"Very high technical quality") 11 All means in the charts on this page were calculated based on weighted data. 34 World Bank Group Country Opinion Survey 2016: Panama VIII. World Bank Group’s Knowledge and Instruments (continued) Qualities of the WBG’s Knowledge Work and Activities12  Year comparison: As indicated in the chart below, respondents in this year’s Country Survey gave significantly higher ratings for a number of qualities of the WBG’s knowledge work and activities compared to respondents in the FY’13 Country Survey, including “being timely” and “being translated enough into local language.” Mean Rating 1 2 3 4 5 6 7 8 9 10 7.8 Are timely* 6.7 7.8 Are translated enough into local language* 6.9 7.8 Lead to practical solutions Are adaptable to Panama’s specific development 7.6 challenges and country circumstances¹ 7.6 FY 2016 FY 2013 Are accessible (well written and easy to 7.6 understand) 7.6 "In Panama, to what extent do you believe that the World Bank Group’s knowledge work and activities:" (1-"To no degree at all", 10-"To a very significant degree") (*Significantly different between FY 2016 and FY 2013) ¹Indicator Question 12 All means in this chart were calculated based on weighted data. 35 World Bank Group Country Opinion Survey 2016: Panama VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Panama’s Needs for Financial Instruments13 (Indicator Question) Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 7.5 FY 2016 All Respondents 7.0 FY 2013 "The World Bank Group’s financial instruments (i.e., investment lending, Development Policy Loan, Trust Funds, Program 4 Result, etc.) meet the needs of Panama." (1-"Strongly disagree", 10-"Strongly agree") 13 Means in this chart were calculated based on weighted data. 36 World Bank Group Country Opinion Survey 2016: Panama IX. The Future Role of the World Bank Group in Panama Selectivity of the World Bank Group’s Support Percentage of Respondents (N=150) Don't know, 25% The World Bank Group is sufficiently selective and focuses The World Bank Group is on the most important not sufficiently selective development in Panama, and it is challenges in Panama, involved in too many 61% areas of development, 14% “Which of the following best describes the World Bank Group’s support in Panama?” (Respondents chose from a list.) 37 World Bank Group Country Opinion Survey 2016: Panama IX. The Future Role of the WBG in Panama (continued) Making the World Bank Group of Greater Value  Year comparison: Respondents in the previous FY’13 Country Survey indicated that the World Bank should “reach out more to groups outside of government” (49%), “provide more adequate data/knowledge/statistics/figures on Panama’s economy” (24%), and “reduce the complexity of obtaining World Bank financing” (24%) to make itself of greater value in Panama. Percentage of Respondents (N=152) Increase the level of capacity development in the 39% country Reach out more to groups outside of Government 32% Reduce the complexity of obtaining World Bank Group 26% financing Provide more adequate data/knowledge/statistics/figures on Panama’s 18% economy Offer more innovative financial products 15% Work faster 13% Collaborate more effectively with Government clients 11% Improve the quality of its experts as related to 11% Panama’s specific challenges Improve the competitiveness of its financing compared 11% to markets Other 5% Ensure greater selectivity in its work 4% Offer more innovative knowledge services 4% Increase availability of Reimbursable Advisory Services 1% (RAS) "Which of the following SHOULD the World Bank Group do to make itself of greater value in Panama? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 38 World Bank Group Country Opinion Survey 2016: Panama IX. The Future Role of the WBG in Panama (continued) Where the World Bank Group Should Focus its Resources  Year comparison: Respondents in the previous FY’13 Country Survey indicated that the World Bank should focus its resources on “quality of education/skills development” (53%), “public sector governance/ reform” (29%), and “poverty reduction” (28%). Percentage of Respondents (N=157) Education 55% Water and sanitation 27% Poverty reduction 25% Health 24% Agricultural development 22% Public sector governance/reform 22% Transport 19% Environmental sustainability 13% Rural development 11% Indigenous people 9% Economic growth 9% Equality of opportunity 8% Social protection 7% Private sector development 6% Climate change 6% Job creation/employment 6% Anti corruption 4% Disaster management 3% Information and communications technology 3% Gender equity 3% “When thinking about how the World Bank Group can have the most impact on development results in Panama, in which sectoral areas do you believe the WBG should focus most of its resources in Panama? (Choose no more than THREE)” (Respondents chose from a list. Responses combined. Top 20 of 27 response options shown.) 39 World Bank Group Country Opinion Survey 2016: Panama IX. The Future Role of the WBG in Panama (continued) Future Combination of the WBG services Percentage of Respondents (N=152) Convening services, 3% None of the above, 4% Don't know, 8% Knowledge products, 37% Financial services, 24% The combination is appropriate for Panama, 25% "When considering the combination of services that the World Bank Group offers in Panama, and taking into account its limited level of resources, which ONE of the following do you believe the WBG should offer more of in Panama?" (Respondents chose from a list.) (Note: percentages may not total 100 due to rounding) 40 World Bank Group Country Opinion Survey 2016: Panama X. Communication and Outreach Note: When considering the World Bank Group’s future outreach with key constituencies, please see Appendix B (page 64) for all responses by stakeholder groups. General Information Sources  Year comparison: Respondents in the previous FY’13 Country Survey indicated that they got most of their information about economic and social development issues in Panama from “the Internet (65%)” and “local newspapers” (51%). Percentage of Respondents (N=149) Internet 60% Periodicals 37% Local newspapers 29% Local television 17% Social media (e.g., Facebook, blogs, Twitter, 16% YouTube, Flickr) Other 9% International newspapers 7% International television 5% Local radio 1% "How do you get most of your information about economic and social development issues in Panama? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 41 World Bank Group Country Opinion Survey 2016: Panama X. Communication and Outreach (continued) Preferred Information Sources  Year comparison: Respondents in the previous FY’13 Country Survey indicated that they would prefer to receive information from the World Bank through “e-Newsletters” (65%), “World Bank seminars/workshops/conferences” (49%), and “direct contact with the World Bank (31%)”. Percentage of Respondents (N=150) World Bank Group’s 59% seminars/workshops/conferences e-Newsletters 40% Direct contact with World Bank Group 35% World Bank Group’s publications and other 27% written materials World Bank Group’s website 16% Social media 12% Mobile phones 2% Other 1% "How would you prefer to receive information from the World Bank Group? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 42 World Bank Group Country Opinion Survey 2016: Panama X. Communication and Outreach (continued) Access to Information14 Percentage of Respondents (FY 2016 N=120; FY 2013 N=47) 37% Yes 38% FY 2016 63% FY 2013 No 62% "Are you aware of the World Bank Group's Access to Information Policy under which the WBG will now disclose any information in its possession that is not on a list of exceptions?" Percentage of Respondents (N=50) World Bank Group’s website 32% World Bank Group’s 30% seminars/workshops/conferences Colleagues/Friends/Peer organizations 22% World Bank Group’s e-Newsletters 6% Other 6% News/Media 4% "If yes, from which of the following sources did you learn about the World Bank Group's Access to Information Policies?" (Respondents choose from a list) 14 Percentages in the chart were calculated based on weighted data. 43 World Bank Group Country Opinion Survey 2016: Panama X. Communication and Outreach (continued) Access to Information (continued)15 Percentage of Respondents (FY 2016 N=113; FY 2013 N=47) 41% Yes 45% FY 2016 59% FY 2013 No 55% "Have you requested information from the World Bank Group on its activities in the past year?" Percentage of Respondents (FY 2016 N=44; FY 2013 N=21) 95% Yes 95% 5% FY 2016 No 5% FY 2013 "Were you able to obtain this information?" The WBG Website Usage Percentage of Respondents (N=FY 2016 N=110; FY 2013 N=47) 81% Yes 77% FY 2016 19% No FY 2013 23% "Do you use/have you used the World Bank Group website?" 15 Percentages in the charts on this page were calculated based on weighted data. 44 World Bank Group Country Opinion Survey 2016: Panama X. Communication and Outreach (continued) Use of the WBG’s Social Media Channels Percentage of Respondents (N=131) Yes 26% No 74% "Do you currently consult the World Bank Group social media sites (e.g., blogs, Facebook, Twitter, YouTube, Flickr) ?" Evaluation of the WBG’s Social Media Channels Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank Group’s social media channels (e.g., blogs, Facebook, Twitter, 7.8 YouTube, Flickr) are valuable sources of information about the institution "Please rate how much you agree with the following statements." (1-"Strongly disagree", 10-"Strongly agree”) 45 World Bank Group Country Opinion Survey 2016: Panama X. Communication and Outreach (continued) Information Sharing16 Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank Group is responsive to my 8.2 information requests and inquiries When I need information from the World Bank 7.9 FY 2016 Group I know how to find it (e.g., whom to call, where to reach them, etc.) 7.2 FY 2013 "Please rate how much you agree with the following statements." (1-"Strongly disagree", 10-"Strongly agree”) 16 Means in the chart were calculated based on weighted data. 46 World Bank Group Country Opinion Survey 2016: Panama XI. Appendices A. Responses to All Questions across All Respondents...................... 48 B. Responses to All Questions by Stakeholder Groups ...................... 62 C. Responses to Selected Questions by Level of Collaboration with the World Bank Group ........................................................................ 83 D. Responses to Selected Questions by Year..................................... 90 E. Indicator Questions as a Function of Exposure to the WBG .......... 95 F. WBG Country Opinion Survey FY16 – Panama Questionnaire ...... 96 Panama 47 World Bank Group Country Opinion Survey 2016: Panama Appendix A: Responses to All Questions across All Respondents (N=160) All rating scale questions are presented with the total number of respondents that provided a rating (N), the number of respondents who indicated that they “Don’t know” (DK), the mean rating across all respondents (Mean), and the standard deviation of this mean (SD). Indicator questions are noted with an asterisk (*). A. General Issues Facing Panama Percentage of Respondents 1. In general would you say that Panama is headed in ... ? (N=156) The right direction 71.2% The wrong direction 10.9% Not sure 17.9% 2. Listed below are a number of development priorities in Panama. Please identify which of the following you consider the most important Percentage of Respondents development priorities in Panama? (Choose no more than THREE) (Responses Combined; N=160) Education 56.9% Public sector governance/reform (i.e., regulatory framework, public sector 32.5% efficiency, and transparency) Water and sanitation 27.5% Health 18.1% Transport (e.g., roads, bridges, transportation, logistics) 18.1% Equality of opportunity (i.e., equity) 16.9% Poverty reduction 16.3% Anti corruption 15.6% Environmental sustainability 15.0% Agricultural development 11.9% Social protection (e.g., pensions, targeted social assistance) 10.0% Job creation/employment 8.1% Economic growth 8.1% Rural development 7.5% Energy 5.0% Indigenous people 5.0% Global/regional integration 3.8% Foreign direct investment 3.8% Private sector development 3.1% Climate change (e.g., mitigation, adaptation) 3.1% Disaster management 3.1% Urban development 2.5% Gender equity 1.3% Natural resource management (e.g., oil, gas, mining) 1.3% Information and communications technology 1.3% Trade and exports 0.6% Communicable/non-communicable diseases 0.6% 48 World Bank Group Country Opinion Survey 2016: Panama A. General Issues Facing Panama (continued) 3. The World Bank Group has committed itself to twin goals: ending extreme poverty by 2030 and boosting shared prosperity. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing Percentage of Respondents poverty in Panama? (Choose no more than THREE) (Responses Combined; N=159) Education 78.0% Equality of opportunity (i.e., equity) 27.0% Rural development 25.8% Water and sanitation 23.3% Indigenous people 16.4% Health 15.1% Job creation/employment 14.5% Economic growth 14.5% Agricultural development 12.6% Anti corruption 11.3% Transport (e.g., roads, bridges, transportation, logistics) 10.7% Social protection (e.g., pensions, targeted social assistance) 10.1% Environmental sustainability 7.5% Public sector governance/reform (i.e., regulatory framework, public sector 7.5% efficiency, and transparency) Private sector development 5.7% Foreign direct investment 3.8% Gender equity 3.1% Information and communications technology 2.5% Urban development 1.9% Communicable/non-communicable diseases 1.3% Disaster management 1.3% Climate change (e.g., mitigation, adaptation) 1.3% Global/regional integration 0.6% Energy 0.6% Natural resource management (e.g., oil, gas, mining) 0.6% Trade and exports 0.0% 49 World Bank Group Country Opinion Survey 2016: Panama A. General Issues Facing Panama (continued) 4. The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Panama? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=140) Education and training that better ensure job opportunity 73.6% Consistent economic growth 20.0% Better entrepreneurial opportunities (i.e., to start small and medium sized 18.6% businesses) Better opportunity for the poor who live in rural areas 17.9% Greater access to health and nutrition for citizens 15.7% Greater access to micro-finance for the poor 10.7% Better quality public services 7.1% Greater equity of fiscal policy 6.4% A growing middle class 5.7% More reliable social safety net 5.0% Greater voice and participation for citizens to help ensure greater accountability 5.0% Better employment opportunities for women 4.3% Better employment opportunities for young people 3.6% Better opportunity for the poor who live in urban areas 1.4% Other 0.7% 5. Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem, or not a problem at all in Percentage of Respondents Panama? (Select only ONE response) (N=158) A very big problem 53.8% A moderately big problem 39.9% A small problem 3.8% Not a problem at all 2.5% Don’t know 0.0% 6. In your view, is global climate change a very serious problem, somewhat Percentage of Respondents serious, not too serious, or not a problem? (Select only ONE response) (N=158) A very serious problem 79.7% A somewhat serious problem 19.6% Not too serious problem 0.6% Not a problem 0.0% Don’t know 0.0% B. Overall Attitudes toward the World Bank Group How familiar are you with the work of these organizations in Panama? (1-Not Familiarity familiar at all, 10-Extremely familiar) N DK Mean SD 1. World Bank Group (WBG) 159 1 7.30 2.39 2. Inter-American Development Bank (IDB/BID) 155 5 7.86 2.12 3. Latin American Development Bank (CAF) 155 5 6.52 2.70 4. Central American Bank for Economic Integration (CABEI/BCiE) 151 9 4.30 2.57 50 World Bank Group Country Opinion Survey 2016: Panama B. Overall Attitudes toward the World Bank Group (continued) Overall, please rate your impression of the effectiveness of these organizations Effectiveness in Panama. (1-Not effective at all, 10-Extremely effective) N DK Mean SD 5. World Bank Group (WBG)* 143 15 7.68 1.87 6. Inter-American Development Bank (IDB/BID) 145 10 7.79 1.70 7. Latin American Development Bank (CAF) 133 20 6.97 2.21 8. Central American Bank for Economic Integration (CABEI/BCiE) 92 59 5.00 2.66 Staff Preparedness N DK Mean SD 9. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Panama solve its most complicated 142 17 8.42 1.55 development challenges? (1-To no degree at all, 10-To a very significant degree) 10. When thinking about how the World Bank Group can have the most impact on development results in Panama, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and Percentage of Respondents knowledge services) in Panama? (Choose no more than THREE) (Responses Combined; N=157) Education 54.8% Water and sanitation 27.4% Poverty reduction 24.8% Health 24.2% Agricultural development 22.3% Public sector governance/reform (i.e., regulatory framework, public sector 21.7% efficiency, and transparency) Transport (e.g., roads, bridges, transportation, logistics) 19.1% Environmental sustainability 13.4% Rural development 11.5% Indigenous people 8.9% Economic growth 8.9% Equality of opportunity (i.e., equity) 7.6% Social protection (e.g., pensions, targeted social assistance) 7.0% Private sector development 6.4% Climate change (e.g., mitigation, adaptation) 5.7% Job creation/employment 5.7% Anti corruption 4.5% Disaster management 3.2% Information and communications technology 3.2% Gender equity 2.5% Urban development 2.5% Foreign direct investment 1.9% Energy 1.9% Natural resource management (e.g., oil, gas, mining) 1.9% Global/regional integration 1.3% Trade and exports 1.3% Communicable/non-communicable diseases 0.6% 51 World Bank Group Country Opinion Survey 2016: Panama B. Overall Attitudes toward the World Bank Group (continued) 11. When thinking about the World Bank Group’s role, which Percentage of Respondents (N=153) activity do you believe is of greatest VALUE and which activity Greatest 2nd Greatest is of second greatest value in Panama? Value Value Combined Financial resources 31.6% 20.9% 52.5% Policy advice, studies, analyses 24.3% 17.0% 41.3% Technical assistance 13.2% 17.6% 30.8% Capacity development 14.5% 9.8% 24.3% Help to bring discipline/effective supervision to implementation of 10.5% 12.4% 22.9% investment projects Mobilizing third party financial resources 2.0% 5.2% 7.2% Linkage to non-Bank expertise (i.e., South-South knowledge 1.3% 4.6% 5.9% sharing) Convening/Facilitating 1.3% 4.6% 5.9% Data and statistics 0.0% 3.9% 3.9% Donor coordination 0.0% 3.3% 3.3% Other 0.7% 0.0% 0.7% 12. Which of the following do you identify as the World Bank Group’s greatest Percentage of Respondents WEAKNESSES in its work in Panama? (Choose no more than TWO) (Responses Combined; N=155) Not enough public disclosure of its work 25.2% World Bank Group’s processes too complex 23.2% Too influenced by developed countries 21.3% World Bank Group’s processes too slow (e.g., too bureaucratic in its operational 19.4% policies and procedures) Not adequately sensitive to political/social realities in Panama 16.1% Don’t know 13.5% Not collaborating enough with stakeholders outside the Government 12.9% Its advice and strategies do not lend themselves to practical problem solving 10.3% Staff too inaccessible 7.7% Other 7.1% Not exploring alternative policy options 5.8% Not aligned with country priorities 5.8% Not client focused 3.9% The credibility of its knowledge/data 0.6% 13. Which World Bank Group’s instruments do you believe are the MOST Percentage of Respondents effective in reducing poverty in Panama? (Choose no more than TWO) (Responses Combined; N=156) Investment lending (financing specific projects) 51.3% Technical assistance (advice, best practice, international experience, etc.) 48.7% Capacity development 30.1% Multi-sectoral approaches 16.7% Knowledge products/services (analytical work, studies, surveys, etc.) 16.0% Policy based lending / budget support to the Government 13.5% Trust Fund management 9.6% Don’t know 2.6% Other 0.6% 52 World Bank Group Country Opinion Survey 2016: Panama B. Overall Attitudes toward the World Bank Group (continued) 14. To what extent do you believe that the World Bank Group’s work an d Percentage of Respondents support help the poorest in Panama? (Select only ONE response) (N=154) To a fully sufficient degree 8.4% To a somewhat sufficient degree 40.9% To a somewhat insufficient degree 31.8% To a very insufficient degree 8.4% Don't know 10.4% To what extent do you agree with the following statements about the World Level of Agreement Bank Group’s work in Panama? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 15. Overall the World Bank Group currently plays a relevant role in 141 9 7.26 2.13 development in Panama* 16. The World Bank Group’s work is aligned with what I consider the 141 10 7.08 2.04 development priorities for Panama* To what extent is the World Bank Group an effective development partner in Degree Panama, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 17. Responsiveness to needs* 132 16 7.36 1.79 18. Flexibility (in terms of the institution’s products and services)* 124 22 7.01 1.83 19. Flexibility (in terms of changing country circumstances)* 125 21 7.02 1.88 20. Being inclusive* 125 20 7.38 1.97 21. Openness (sharing data and other information)* 128 17 7.63 1.81 22. Collaboration with the Government* 135 16 7.99 1.62 23. The speed in which it gets things accomplished on the ground* 126 20 6.86 1.93 24. Ease of access to the people at the World Bank Group who are 132 14 6.93 2.48 making decisions important to my work* 25. Collaboration with civil society* 111 35 7.04 2.03 26. Staff accessibility* 127 18 7.25 2.20 27. Collaboration with the private sector* 104 42 7.21 1.76 28. Straightforwardness and honesty* 129 19 8.28 1.70 29. Treating clients and stakeholders in Panama with respect* 122 25 8.41 1.56 30. Being a long-term partner* 132 17 8.42 1.63 31. When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more Percentage of Respondents than TWO) (Responses Combined; N=152) Lack of/inadequate levels of capacity in Government 34.9% Political pressures and obstacles 31.6% There is not an adequate level of citizen/civil society participation 31.6% The World Bank Group is not sensitive enough to political/social realities on the 22.4% ground The Government works inefficiently 22.4% Reforms are not well thought out in light of country challenges 21.1% The World Bank Group does not do adequate follow through/follow-up 12.5% The World Bank Group works too slowly 5.9% Other 5.3% 53 World Bank Group Country Opinion Survey 2016: Panama C. World Bank Group’s Effectiveness and Results 1. In your opinion, how IMPORTANT is it for the World Bank Group to be Importance involved in the following areas of development in Panama? (1-Not important at all, 10-Very important) N DK Mean SD 1. Transport (e.g., roads, bridges, transportation, logistics) 135 12 7.72 2.04 2. Anti corruption 139 11 7.94 1.94 3. Indigenous people 140 7 8.13 1.74 4. Urban development 134 10 7.85 1.83 5. Environmental sustainability 137 6 8.47 1.52 6. Trade and exports 127 16 7.15 2.00 7. Information and communications technology 135 9 7.44 1.89 8. Poverty reduction 144 6 8.85 1.54 9. Gender equity 134 10 7.92 1.91 10. Private sector development 129 17 7.09 2.19 11. Foreign direct investment 122 20 7.07 2.06 12. Water and sanitation 143 3 8.73 1.53 13. Economic growth 138 8 8.29 1.65 14. Energy 132 14 8.09 1.76 15. Disaster management 129 13 7.70 1.92 16. Public sector governance/reform (i.e., regulatory framework, public 136 9 8.42 1.72 sector efficiency, and transparency) 17. Job creation/employment 134 11 7.45 2.06 18. Communicable/non-communicable diseases 126 18 7.28 2.00 19. Equality of opportunity (i.e., equity) 141 5 8.13 1.85 20. Social protection (e.g., pensions, targeted social assistance) 136 10 7.73 1.91 21. Rural development 139 7 8.32 1.62 22. Global/regional integration 132 13 7.56 2.00 23. Natural resource management (e.g., oil, gas, mining) 128 15 7.38 2.19 24. Health 142 6 8.59 1.72 25. Climate change (e.g., mitigation, adaptation) 139 5 8.47 1.69 26. Agricultural development 138 8 8.24 1.84 27. Education 144 7 8.97 1.57 54 World Bank Group Country Opinion Survey 2016: Panama C. World Bank Group’s Effectiveness and Results (continued) 2. How EFFECTIVE do you believe the World Bank Group is in terms of the Effectiveness work it does in the following areas of development in Panama? (1-Not effective at all, 10-Very effective) N DK Mean SD 1. Gender equity 55 92 7.53 1.90 2. Transport (e.g., roads, bridges, transportation) 69 76 7.61 1.47 3. Urban development 78 69 7.69 1.55 4. Environmental sustainability 87 60 7.76 1.65 5. Communicable/non-communicable diseases 49 97 6.88 1.75 6. Poverty reduction 109 40 8.12 1.62 7. Private sector development 61 86 7.56 1.57 8. Water and sanitation 102 46 8.33 1.52 9. Economic growth 84 63 8.06 1.63 10. Health 87 60 7.83 1.79 11. Disaster management 66 80 7.50 1.73 12. Public sector governance/reform (i.e., government effectiveness, public 93 54 7.91 1.77 financial management, public expenditure, fiscal system reform) 13. Job creation/employment 67 81 7.16 1.73 14. Equality of opportunity (i.e., equity) 79 68 7.73 2.09 15. Energy 71 76 7.68 1.60 16. Rural development 84 65 7.82 1.79 17. Global/regional integration 68 76 7.71 1.60 18. Education 85 62 7.88 1.87 19. Social protection (e.g., pensions, targeted social assistance) 82 66 7.88 1.87 20. Climate change (e.g., mitigation, adaptation) 76 71 7.96 1.68 21. Indigenous people 87 61 7.89 1.88 22. Agricultural development 70 76 7.34 1.98 Achieving Development Results* N DK Mean SD 3. To what extent does the World Bank Group’s work help to achieve development results in Panama? (1-To no degree at all, 10-To a very significant 133 18 7.55 1.75 degree) To what extent do you agree with the following statements about the World Bank Group in Panama? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 4. The World Bank Group's financial instruments (i.e., investment lending, Development Policy Loan, Trust Funds, Program 4 Result, etc.) meet the needs 132 19 7.42 1.83 of Panama* 5. The World Bank Group meets Panama’s needs for knowledge services (e.g., 131 17 7.42 1.88 research, analysis, data, technical assistance)* Measuring The World Bank Group’s Work N DK Mean SD 6. To what extent do you believe the World Bank Group measures and corrects its 113 36 7.27 2.00 work in real time in Panama? (1-To no degree at all, 10-To a very significant degree) 55 World Bank Group Country Opinion Survey 2016: Panama D. The World Bank Group’s Knowledge Work and Activities 1. How frequently do you consult World Bank Group’s knowledge work and Percentage of Respondents activities in the work you do? (N=149) Weekly 4.7% Monthly 24.2% A few times a year 42.3% Rarely 20.8% Never 8.1% In Panama, to what extent do you believe that the World Bank Group’s Degree knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 2. Are timely 123 24 7.66 1.85 3. Lead to practical solutions 127 20 7.65 1.75 4. Are accessible (well written and easy to understand) 130 16 7.52 1.80 5. Are translated enough into local language 125 20 7.68 1.92 6. Are adaptable to Panama’s specific development challenges and country 124 22 7.55 1.84 circumstances* Overall Evaluations N DK Mean SD 7. Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make to development results in your country?* 138 12 7.99 1.92 (1-Not significant at all, 10-Very significant) 8. Overall, how would you rate the technical quality of the World Bank Group’s knowledge work and activities?* (1-Very low technical quality, 10-Very high 134 17 8.34 1.51 technical quality) E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 1. The World Bank Group disburses funds promptly 100 47 7.44 1.79 2. The World Bank Group effectively monitors and evaluates the projects and 124 26 7.79 1.82 programs it supports 3. The World Bank Group’s approvals and reviews are done in a timely fashion 110 40 7.49 1.92 4. The World Bank Group’s “Safeguard Policy” requirements are reasonable 100 49 7.86 1.72 5. The World Bank Group’s conditions on its lending are reasonable 117 32 7.62 1.82 6. The World Bank Group takes decisions quickly in Panama* 111 38 7.14 1.77 7. Working with the World Bank Group increases Panama's institutional capacity 125 24 8.06 1.77 8. Where country systems (e.g., procurement, financial management, etc.) are 102 47 8.04 1.62 adequate, the World Bank Group makes appropriate use of them* 9. The World Bank Group provides effective implementation support (i.e., 119 30 7.84 1.94 supervision of projects) 56 World Bank Group Country Opinion Survey 2016: Panama E. Working with the World Bank Group (continued) WBG Promoting PPP in Panama N DK Mean SD 10. To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public partnerships in Panama? (1-To no 100 52 7.34 1.78 degree at all, 10-To a very significant degree) 11. Which of the following best describes the World Bank Group’s support in Percentage of Respondents Panama? (Select only ONE response) (N=150) The World Bank Group is sufficiently selective and focuses on the most important 60.7% development challenges in Panama The World Bank Group is not sufficiently selective in Panama, and it is involved in 14.0% too many areas of development Don't know 25.3% F. The Future Role of the World Bank Group in Panama 1. Which of the following SHOULD the World Bank Group do to make itself of Percentage of Respondents greater value in Panama? (Choose no more than TWO) (Responses Combined; N=152) Increase the level of capacity development in the country 39.5% Reach out more to groups outside of Government 32.2% Reduce the complexity of obtaining World Bank Group financing 26.3% Provide more adequate data/knowledge/statistics/figures on Panama’s economy 18.4% Offer more innovative financial products 15.1% Work faster 13.2% Collaborate more effectively with Government clients 11.2% Improve the quality of its experts as related to Panama’s specific challenges 10.5% Improve the competitiveness of its financing compared to markets (e.g., cost, 10.5% timeliness, other terms) Other 5.3% Ensure greater selectivity in its work 3.9% Offer more innovative knowledge services 3.9% Increase availability of Reimbursable Advisory Services (RAS) 1.3% 2. When considering the combination of services that the World Bank Group offers in Panama, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more Percentage of Respondents of in Panama? (Select only ONE response) (N=152) Knowledge products 36.8% The combination is appropriate for Panama 25.0% Financial services 23.7% Don't know 7.9% None of the above 3.9% Convening services 2.6% 57 World Bank Group Country Opinion Survey 2016: Panama G. Communication and Information Sharing 1. How do you get most of your information about economic and social Percentage of Respondents development issues in Panama? (Choose no more than TWO) (Responses Combined; N=149) Internet 59.7% Periodicals 36.9% Local newspapers 28.9% Local television 17.4% Social media (e.g., Facebook, blogs, Twitter, YouTube, Flickr) 16.1% Other 9.4% International newspapers 7.4% International television 4.7% Local radio 1.3% 2. How would you prefer to receive information from the World Bank Group? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=150) World Bank Group’s seminars/workshops/conferences 59.3% e-Newsletters 40.0% Direct contact with World Bank Group (i.e., face to face meetings/discussions) 34.7% World Bank Group’s publications and other written materials 26.7% World Bank Group’s website 16.0% Social media (e.g., Facebook, blogs, Twitter, YouTube, Flickr) 12.0% Mobile phones 2.0% Other 0.7% 3. Are you aware of the World Bank Group's Access to Information Policies under which the World Bank Group discloses any information in its possession that is Percentage of Respondents not on a list of exceptions? (N=145) Yes 36.6% No 63.4% 4. If yes, from which of the following sources did you learn about the World Bank Percentage of Respondents Group's Access to Information Policies? (Select only ONE response) (N=50) World Bank Group’s website 32.0% World Bank Group’s seminars/workshops/conferences 30.0% Colleagues/Friends/Peer organizations 22.0% World Bank Group’s e-Newsletters 6.0% Other 6.0% News/Media 4.0% 5. Have you requested information from the World Bank Group on its activities Percentage of Respondents in the past year? (N=137) Yes 38.7% No 61.3% Percentage of Respondents 6. Were you able to obtain this information? (N=50) Yes 94.0% No 6.0% 58 World Bank Group Country Opinion Survey 2016: Panama G. Communication and Information Sharing (continued) Percentage of Respondents 7. Do you use/have you used the World Bank Group website? (N=133) Yes 78.2% No 21.8% 8. Do you currently consult the World Bank Group social media sites (e.g., Percentage of Respondents Facebook, blogs, Twitter, YouTube, and Flickr)? (N=131) Yes 26.0% No 74.0% Please rate how much you agree with the following statements. Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 9. When I need information from the World Bank Group I know how to 136 11 7.69 2.32 find it (e.g., whom to call, where to reach them, etc.) 10. The World Bank Group’s social media channels (e.g., blogs, Facebook, Twitter, YouTube, Flickr) are valuable sources of information about the 95 52 7.83 2.19 institution 11. The World Bank Group is responsive to my information requests and 106 38 8.08 2.09 inquiries H. Background Information 1. Which of the following best describes your current position? (Select only ONE Percentage of Respondents response) (N=152) Employee of a Ministry, Ministerial Department or Implementation Agency 19.1% PMU overseeing implementation of project/Consultant/Contractor working on 11.2% World Bank Group supported project/program Office of Minister 8.6% Local Government Office or Staff 8.6% Other 7.9% Bilateral/Multilateral Agency 6.6% Academia/Research Institute/Think Tank 6.6% NGO/Community Based Organization 5.9% Media 5.9% Private Sector Organization 5.3% Financial Sector/Private Bank 3.9% Office of Parliamentarian 3.3% Independent Government Institution 3.3% Office of the President, Prime Minister 2.0% Private Foundation 1.3% Faith-Based Group 0.7% 59 World Bank Group Country Opinion Survey 2016: Panama H. Background Information (continued) 2. Please identify the primary specialization of your work. (Select only ONE Percentage of Respondents response) (N=151) Generalist (specialized in multiple sectors) 11.3% Other 11.3% Macroeconomics and fiscal management 10.6% Education 9.9% Finance and markets 9.9% Urban, rural, and social development 7.9% Transport and ICT 7.3% Poverty 6.6% Water 6.0% Governance 4.0% Social protection and labor 3.3% Environment and natural resources 2.6% Health, nutrition, and population 2.6% Trade and competitiveness 2.6% Energy and extractives 1.3% Agriculture 1.3% Gender 0.7% Jobs 0.7% 3. Currently, do you professionally collaborate/work with the World Bank Group Percentage of Respondents (IBRD/IDA, IFC, or MIGA) in your country? (Select only ONE response) (N=155) Yes 34.8% No 65.2% 4. Which of the following agencies of the World Bank Group do you primarily Percentage of Respondents engage with in Panama? (Select only ONE response) (N=132) The World Bank (IBRD) 78.0% The International Finance Corporation (IFC) 12.9% The Multilateral Investment Guarantee Agency (MIGA) 0.0% Other 9.1% Percentage of Respondents 5. Do your projects involve both the World Bank and the IFC? (N=135) Yes 23.7% No 76.3% 6. If yes, what was your view of how the two institutions work together in Percentage of Respondents Panama? (Select only ONE response) (N=33) The two institutions work well together 51.5% The way the two institutions work together needs improvement 33.3% The two institutions do not work well together 0.0% Don't know 15.2% 60 World Bank Group Country Opinion Survey 2016: Panama H. Background Information (continued) 7. Which of the following describes most of your exposure to the World Bank Percentage of Respondents Group in Panama? (Choose no more than TWO) (Responses Combined; N=147) Engage in World Bank Group related/sponsored events/activities 45.6% Use World Bank Group reports/data 41.5% Collaborate as part of my professional duties 34.0% Use World Bank Group website for information, data, research, etc. 23.1% Observer (i.e., follow in media, discuss in informal conversations, etc.) 12.9% Percentage of Respondents 8. What’s your gender? (N=149) Female 40.3% Male 59.7% Percentage of Respondents 9. Which best represents your geographic location? (N=152) Panama City 96.1% Rural Areas 3.3% Provincial Capitals 0.7% 61 World Bank Group Country Opinion Survey 2016: Panama Appendix B: Responses to All Questions by Stakeholder Groups17  Office of President/ Minister N=16  Employee of a Ministry N=29  PMU/Consultant on WBG-supported Project N=17  Local Government N=13  Bilateral/Multilateral Agency N=10  Private Sector/Financial Sector/Private Bank N=14  CSO N=12  Media N=9  Academia/Research Institute/Think Tank N=10  Other N=22 A. General Issues facing Panama In general, would you say that Panama is headed in ... ?* Office of Bilateral/ Private Sector/ Academia/ President/ Employee of PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister a Ministry Consultant Government Agency Private Bank CSO Media Think Tank Other The right direction 93.8% 82.8% 70.6% 53.8% 30.0% 75.0% 66.7% 66.7% 80.0% 76.2% The wrong direction 0.0% 0.0% 0.0% 30.8% 30.0% 8.3% 16.7% 11.1% 20.0% 9.5% Not sure 6.3% 17.2% 29.4% 15.4% 40.0% 16.7% 16.7% 22.2% 0.0% 14.3% *Significantly different between stakeholder groups 17 Only 152 respondents provided information about their current positions. Therefore, only these respondents were included in the across-stakeholder analysis presented in this appendix. 62 World Bank Group Country Opinion Survey 2016: Panama A. General Issues facing Panama (continued) Listed below are a number of development priorities in Panama. Please identify which of the following you consider the most important development priorities in Panama? (Choose no more than THREE) Office of Bilateral/ Private Sector/ Academia/ Percentage of Respondents President/ Employee of PMU/ Local Multilateral Financial Sector/ Research Institute/ (Responses combined) Minister a Ministry Consultant Government Agency Private Bank CSO Media Think Tank Other Global/regional integration 6.3% 3.4% 5.9% 0.0% 0.0% 0.0% 16.7% 0.0% 0.0% 0.0% Public sector governance/reform 50.0% 37.9% 23.5% 15.4% 30.0% 42.9% 25.0% 11.1% 50.0% 36.4% Social protection 18.8% 6.9% 11.8% 7.7% 10.0% 7.1% 0.0% 22.2% 0.0% 13.6% Gender equity 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 10.0% 4.5% Private sector development* 6.3% 0.0% 0.0% 0.0% 0.0% 14.3% 0.0% 0.0% 20.0% 0.0% Foreign direct investment 6.3% 0.0% 0.0% 0.0% 0.0% 14.3% 8.3% 11.1% 10.0% 0.0% Urban development 0.0% 0.0% 5.9% 7.7% 10.0% 0.0% 0.0% 11.1% 0.0% 0.0% Energy 6.3% 3.4% 0.0% 0.0% 0.0% 14.3% 8.3% 0.0% 10.0% 4.5% Job creation/employment 0.0% 17.2% 5.9% 23.1% 0.0% 0.0% 0.0% 0.0% 10.0% 9.1% Rural development 6.3% 3.4% 0.0% 7.7% 10.0% 7.1% 16.7% 11.1% 0.0% 13.6% Water and sanitation* 31.3% 44.8% 47.1% 15.4% 10.0% 14.3% 16.7% 11.1% 0.0% 36.4% Environmental sustainability 6.3% 10.3% 23.5% 23.1% 10.0% 0.0% 33.3% 11.1% 30.0% 4.5% Equality of opportunity 6.3% 10.3% 11.8% 23.1% 40.0% 7.1% 33.3% 22.2% 10.0% 22.7% Health* 6.3% 17.2% 52.9% 30.8% 10.0% 14.3% 8.3% 22.2% 0.0% 13.6% Climate change 0.0% 3.4% 0.0% 0.0% 10.0% 7.1% 0.0% 0.0% 0.0% 4.5% Poverty reduction 18.8% 20.7% 23.5% 23.1% 40.0% 7.1% 8.3% 0.0% 10.0% 13.6% Transport 6.3% 24.1% 5.9% 38.5% 30.0% 21.4% 0.0% 11.1% 30.0% 18.2% Education 56.3% 48.3% 52.9% 46.2% 40.0% 71.4% 66.7% 77.8% 60.0% 63.6% Agricultural development 6.3% 10.3% 11.8% 15.4% 10.0% 7.1% 0.0% 22.2% 20.0% 18.2% Trade and exports 0.0% 0.0% 0.0% 0.0% 0.0% 7.1% 0.0% 0.0% 0.0% 0.0% Indigenous people 12.5% 3.4% 5.9% 0.0% 10.0% 0.0% 8.3% 0.0% 10.0% 0.0% Anti corruption 18.8% 10.3% 11.8% 7.7% 30.0% 14.3% 16.7% 44.4% 20.0% 13.6% Communicable/non-communicable diseases 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 8.3% 0.0% 0.0% 0.0% Natural resource management 0.0% 0.0% 0.0% 0.0% 0.0% 7.1% 8.3% 0.0% 0.0% 0.0% Economic growth 25.0% 10.3% 0.0% 15.4% 0.0% 14.3% 0.0% 11.1% 0.0% 4.5% Disaster management 0.0% 6.9% 0.0% 0.0% 0.0% 7.1% 16.7% 0.0% 0.0% 0.0% Information and communications technology 0.0% 6.9% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 63 World Bank Group Country Opinion Survey 2016: Panama A. General Issues facing Panama (continued) The World Bank Group has committed itself to twin goals: ending extreme poverty by 2030 and boosting shared prosperity. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Panama? (Choose no more than THREE) Office of Bilateral/ Private Sector/ Academia/ Percentage of Respondents President/ Employee of PMU/ Local Multilateral Financial Sector/ Research Institute/ (Responses combined) Minister a Ministry Consultant Government Agency Private Bank CSO Media Think Tank Other Water and sanitation 18.8% 44.8% 17.6% 15.4% 20.0% 7.1% 33.3% 12.5% 10.0% 22.7% Equality of opportunity 18.8% 31.0% 23.5% 46.2% 30.0% 14.3% 41.7% 37.5% 10.0% 27.3% Rural development* 31.3% 13.8% 17.6% 46.2% 70.0% 7.1% 16.7% 25.0% 30.0% 31.8% Climate change 6.3% 3.4% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Global/regional integration 0.0% 0.0% 5.9% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Gender equity 0.0% 6.9% 5.9% 0.0% 10.0% 0.0% 0.0% 0.0% 0.0% 4.5% Economic growth 18.8% 24.1% 11.8% 7.7% 10.0% 21.4% 16.7% 0.0% 10.0% 13.6% Urban development 0.0% 3.4% 0.0% 0.0% 0.0% 14.3% 0.0% 0.0% 0.0% 0.0% Indigenous people 31.3% 20.7% 23.5% 7.7% 20.0% 7.1% 8.3% 12.5% 0.0% 13.6% Social protection 18.8% 0.0% 17.6% 15.4% 20.0% 7.1% 16.7% 0.0% 0.0% 13.6% Transport 12.5% 10.3% 11.8% 7.7% 0.0% 14.3% 0.0% 25.0% 20.0% 9.1% Communicable/non-communicable diseases 6.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 12.5% 0.0% 0.0% Information and communications technology 6.3% 0.0% 0.0% 0.0% 0.0% 0.0% 8.3% 12.5% 0.0% 4.5% Anti corruption 18.8% 6.9% 5.9% 0.0% 0.0% 21.4% 16.7% 12.5% 10.0% 13.6% Education 68.8% 86.2% 82.4% 76.9% 70.0% 85.7% 66.7% 87.5% 100.0% 72.7% Foreign direct investment 6.3% 3.4% 0.0% 0.0% 0.0% 0.0% 0.0% 12.5% 10.0% 0.0% Energy 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Public sector governance/reform 12.5% 0.0% 5.9% 0.0% 10.0% 14.3% 8.3% 0.0% 0.0% 18.2% Private sector development* 0.0% 0.0% 5.9% 0.0% 0.0% 28.6% 0.0% 0.0% 20.0% 9.1% Natural resource management 0.0% 0.0% 0.0% 0.0% 0.0% 7.1% 0.0% 0.0% 0.0% 0.0% Environmental sustainability* 6.3% 3.4% 0.0% 0.0% 10.0% 0.0% 41.7% 12.5% 20.0% 4.5% Health* 6.3% 24.1% 29.4% 38.5% 10.0% 21.4% 8.3% 0.0% 0.0% 0.0% Agricultural development* 6.3% 6.9% 11.8% 7.7% 10.0% 7.1% 0.0% 37.5% 60.0% 9.1% Disaster management 0.0% 3.4% 0.0% 0.0% 10.0% 0.0% 0.0% 0.0% 0.0% 0.0% Job creation/employment 6.3% 6.9% 17.6% 30.8% 0.0% 14.3% 16.7% 0.0% 0.0% 31.8% Trade and exports 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 64 World Bank Group Country Opinion Survey 2016: Panama A. General Issues facing Panama (continued) The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Panama? (Choose no more than TWO) Office of Bilateral/ Private Sector/ Academia/ Percentage of Respondents President/ Employee of PMU/ Local Multilateral Financial Sector/ Research Institute/ (Responses combined) Minister a Ministry Consultant Government Agency Private Bank CSO Media Think Tank Other Consistent economic growth 40.0% 26.9% 26.7% 16.7% 0.0% 21.4% 10.0% 12.5% 16.7% 11.1% More reliable social safety net* 13.3% 0.0% 0.0% 16.7% 0.0% 0.0% 10.0% 25.0% 0.0% 0.0% Greater access to micro-finance for the poor 0.0% 11.5% 0.0% 8.3% 10.0% 14.3% 20.0% 12.5% 16.7% 16.7% Greater voice and participation for citizens to help ensure 6.7% 3.8% 0.0% 8.3% 10.0% 0.0% 20.0% 12.5% 0.0% 0.0% greater accountability Greater access to health and nutrition for citizens* 6.7% 15.4% 26.7% 33.3% 50.0% 7.1% 0.0% 0.0% 0.0% 16.7% Better entrepreneurial opportunities 20.0% 19.2% 13.3% 8.3% 0.0% 21.4% 30.0% 62.5% 16.7% 16.7% A growing middle class 6.7% 3.8% 13.3% 0.0% 10.0% 7.1% 0.0% 0.0% 16.7% 5.6% Better opportunity for the poor who live in rural areas 13.3% 15.4% 13.3% 33.3% 40.0% 7.1% 20.0% 12.5% 0.0% 16.7% Better opportunity for the poor who live in urban areas 0.0% 0.0% 0.0% 0.0% 10.0% 0.0% 0.0% 0.0% 0.0% 0.0% Better employment opportunities for young people 0.0% 3.8% 0.0% 8.3% 0.0% 7.1% 0.0% 0.0% 16.7% 5.6% Better employment opportunities for women 0.0% 0.0% 13.3% 8.3% 0.0% 7.1% 10.0% 0.0% 0.0% 0.0% Greater equity of fiscal policy 6.7% 7.7% 6.7% 0.0% 10.0% 7.1% 10.0% 0.0% 0.0% 11.1% Education and training that better ensure job opportunity 73.3% 73.1% 73.3% 58.3% 60.0% 85.7% 70.0% 62.5% 83.3% 94.4% Better quality public services 6.7% 15.4% 6.7% 0.0% 0.0% 14.3% 0.0% 0.0% 16.7% 5.6% Other 6.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem, or not a problem at all in Panama?* (Select only ONE response) Office of Bilateral/ Private Sector/ Academia/ President/ Employee of PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister a Ministry Consultant Government Agency Private Bank CSO Media Think Tank Other A very big problem 25.0% 34.5% 76.5% 38.5% 90.0% 57.1% 66.7% 66.7% 70.0% 50.0% A moderately big problem 68.8% 55.2% 17.6% 53.8% 10.0% 28.6% 33.3% 22.2% 20.0% 50.0% A small problem 6.3% 6.9% 5.9% 7.7% 0.0% 0.0% 0.0% 11.1% 0.0% 0.0% Not a problem at all 0.0% 3.4% 0.0% 0.0% 0.0% 14.3% 0.0% 0.0% 10.0% 0.0% Don’t know 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups In your view, is global climate change a very serious problem, somewhat serious, not too serious, or not a problem? (Select only ONE response) Office of Bilateral/ Private Sector/ Academia/ President/ Employee of PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister a Ministry Consultant Government Agency Private Bank CSO Media Think Tank Other A very serious problem 62.5% 69.0% 94.1% 69.2% 80.0% 78.6% 83.3% 100.0% 90.0% 81.8% A somewhat serious problem 37.5% 31.0% 5.9% 30.8% 10.0% 21.4% 16.7% 0.0% 10.0% 18.2% Not too serious problem 0.0% 0.0% 0.0% 0.0% 10.0% 0.0% 0.0% 0.0% 0.0% 0.0% Not a problem 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Don’t know 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 65 World Bank Group Country Opinion Survey 2016: Panama B. Overall Attitudes toward the World Bank Group How familiar are you with the work of these organizations in Panama? (1-Not familiar at all, 10-Extremely familiar) Office of Bilaterial/ Private Sector/ Academia/ President/ Employee of PMU/ Local Multilateral Financial Sector/ Research Institute/ Minister a Ministry Consultant Government Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD World Bank Group (WBG)* 16 8.31 2.24 29 8.07 1.53 17 9.18 1.07 13 7.92 2.18 10 7.40 1.90 14 5.36 2.56 12 6.17 2.21 9 7.56 1.67 10 6.10 2.77 22 6.14 2.59 Inter-American Development Bank (IDB/BID)* 15 8.93 1.22 29 8.31 1.26 17 9.18 1.51 13 7.38 1.61 10 8.10 2.08 14 7.14 2.60 11 6.55 2.58 8 7.88 1.55 10 7.20 2.82 22 7.32 2.44 Latin American Development Bank (CAF) 16 7.94 2.54 28 7.07 2.26 16 5.88 3.07 13 5.54 2.40 10 7.60 2.01 14 6.57 2.53 12 5.67 2.61 8 6.13 2.64 10 6.10 3.73 22 6.77 2.64 Central American Bank for Economic Integration 15 5.93 3.17 28 4.25 2.43 15 4.07 3.17 13 2.92 2.60 10 6.00 1.94 13 3.92 2.06 12 3.58 1.98 8 4.75 2.25 10 3.90 2.13 22 4.41 2.42 (CABEI/BCiE) *Significantly different between stakeholder groups Overall, please rate your impression of the effectiveness of these organizations in Panama. (1-Not effective at all, 10-Extremely effective) Office of Bilaterial/ Private Sector/ Academia/ President/ Employee of PMU/ Local Multilateral Financial Sector/ Research Institute/ Minister a Ministry Consultant Government Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD World Bank Group (WBG)* 14 9.14 0.86 27 8.00 1.14 16 8.75 1.13 12 7.92 1.62 9 7.44 1.81 10 6.60 1.51 10 6.80 2.49 9 7.78 2.05 8 6.13 2.42 21 6.95 1.96 Inter-American Development Bank (IDB/BID)* 13 9.31 0.63 28 8.00 1.25 16 8.50 1.59 13 6.77 1.54 9 8.44 1.33 13 7.08 1.66 10 7.20 2.25 7 8.29 1.50 9 6.89 2.20 21 7.48 1.66 Latin American Development Bank (CAF)* 12 9.08 0.79 26 7.12 1.82 12 7.08 2.27 12 5.67 2.53 9 7.56 1.51 13 6.62 2.43 10 6.80 2.10 6 7.67 1.37 9 6.00 2.60 19 7.00 2.19 Central American Bank for Economic Integration 9 7.44 2.79 17 5.24 2.28 8 4.00 3.66 9 3.11 2.80 4 5.75 0.50 8 5.25 2.49 6 6.33 2.73 5 6.80 2.28 8 3.88 1.73 14 4.29 2.05 (CABEI/BCiE)* *Significantly different between stakeholder groups Office of Bilaterial/ Private Sector/ Academia/ President/ Employee of PMU/ Local Multilateral Financial Sector/ Research Institute/ Minister a Ministry Consultant Government Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help 15 9.00 1.13 29 8.72 1.28 17 9.29 1.21 12 8.67 0.65 9 8.67 0.71 11 7.36 2.34 8 7.63 2.83 8 7.88 2.03 7 7.29 1.70 20 8.10 1.12 Panama solve its most complicated development challenges?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups 66 World Bank Group Country Opinion Survey 2016: Panama B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Panama, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Panama? (Choose no more than THREE) Office of Bilateral/ Private Sector/ Academia/ Percentage of Respondents President/ Employee of PMU/ Local Multilateral Financial Sector/ Research Institute/ (Responses combined) Minister a Ministry Consultant Government Agency Private Bank CSO Media Think Tank Other Health 20.0% 31.0% 47.1% 23.1% 30.0% 14.3% 9.1% 22.2% 0.0% 27.3% Transport* 13.3% 24.1% 5.9% 15.4% 10.0% 57.1% 9.1% 11.1% 30.0% 13.6% Agricultural development 33.3% 17.2% 23.5% 38.5% 20.0% 7.1% 9.1% 22.2% 40.0% 18.2% Global/regional integration 6.7% 0.0% 0.0% 0.0% 0.0% 0.0% 9.1% 0.0% 0.0% 0.0% Job creation/employment 0.0% 6.9% 0.0% 15.4% 10.0% 0.0% 9.1% 0.0% 0.0% 9.1% Public sector governance/reform 46.7% 17.2% 23.5% 7.7% 30.0% 14.3% 27.3% 11.1% 20.0% 27.3% Social protection 26.7% 6.9% 11.8% 0.0% 10.0% 0.0% 9.1% 11.1% 0.0% 0.0% Rural development 0.0% 13.8% 11.8% 30.8% 20.0% 0.0% 9.1% 11.1% 10.0% 9.1% Foreign direct investment* 0.0% 0.0% 0.0% 0.0% 0.0% 7.1% 18.2% 0.0% 0.0% 0.0% Education 46.7% 44.8% 41.2% 76.9% 50.0% 64.3% 36.4% 44.4% 90.0% 68.2% Energy 6.7% 0.0% 0.0% 0.0% 0.0% 7.1% 0.0% 0.0% 10.0% 0.0% Gender equity 0.0% 0.0% 5.9% 0.0% 0.0% 0.0% 9.1% 11.1% 0.0% 4.5% Urban development 0.0% 0.0% 0.0% 15.4% 0.0% 7.1% 0.0% 0.0% 10.0% 0.0% Environmental sustainability 6.7% 10.3% 17.6% 23.1% 30.0% 0.0% 27.3% 11.1% 10.0% 4.5% Economic growth 6.7% 3.4% 5.9% 7.7% 10.0% 21.4% 0.0% 0.0% 0.0% 13.6% Private sector development* 0.0% 6.9% 0.0% 0.0% 10.0% 35.7% 0.0% 0.0% 10.0% 4.5% Water and sanitation 20.0% 34.5% 41.2% 15.4% 20.0% 14.3% 27.3% 44.4% 20.0% 31.8% Climate change 13.3% 10.3% 0.0% 0.0% 10.0% 7.1% 9.1% 0.0% 0.0% 4.5% Information and communications technology 6.7% 3.4% 5.9% 0.0% 0.0% 0.0% 0.0% 11.1% 10.0% 0.0% Trade and exports 0.0% 3.4% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.5% Equality of opportunity* 0.0% 0.0% 5.9% 0.0% 10.0% 0.0% 36.4% 11.1% 10.0% 13.6% Communicable/non-communicable diseases 0.0% 3.4% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Natural resource management 0.0% 0.0% 0.0% 0.0% 0.0% 7.1% 0.0% 11.1% 10.0% 0.0% Poverty reduction 20.0% 37.9% 35.3% 30.8% 10.0% 21.4% 9.1% 33.3% 0.0% 27.3% Anti corruption 6.7% 0.0% 5.9% 0.0% 10.0% 7.1% 0.0% 11.1% 20.0% 0.0% Disaster management 6.7% 6.9% 5.9% 0.0% 0.0% 0.0% 9.1% 0.0% 0.0% 0.0% Indigenous people 6.7% 10.3% 5.9% 0.0% 10.0% 7.1% 18.2% 22.2% 0.0% 9.1% *Significantly different between stakeholder groups 67 World Bank Group Country Opinion Survey 2016: Panama B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Panama? Office of Bilateral/ Private Sector/ Academia/ Greatest Value President/ Employee of PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister a Ministry Consultant Government Agency Private Bank CSO Media Think Tank Other Policy advice, studies, analyses 37.5% 14.8% 12.5% 25.0% 40.0% 21.4% 22.2% 33.3% 20.0% 22.7% Data and statistics 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Convening/Facilitating 0.0% 0.0% 0.0% 8.3% 0.0% 0.0% 11.1% 0.0% 0.0% 0.0% Financial resources 43.8% 37.0% 56.3% 41.7% 20.0% 35.7% 0.0% 33.3% 10.0% 22.7% Capacity development 6.3% 29.6% 18.8% 16.7% 10.0% 0.0% 22.2% 0.0% 30.0% 9.1% Technical assistance 6.3% 11.1% 6.3% 8.3% 20.0% 14.3% 11.1% 22.2% 20.0% 18.2% Help to bring discipline/effective supervision to 6.3% 7.4% 0.0% 0.0% 10.0% 28.6% 33.3% 0.0% 10.0% 13.6% implementation of investment projects Mobilizing third party financial resources 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 11.1% 0.0% 9.1% Donor coordination 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Linkage to non-Bank expertise 0.0% 0.0% 6.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.5% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 10.0% 0.0% Office of Bilateral/ Private Sector/ Academia/ 2nd Greatest Value President/ Employee of PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister a Ministry Consultant Government Agency Private Bank CSO Media Think Tank Other Policy advice, studies, analyses 18.8% 7.4% 12.5% 7.7% 10.0% 28.6% 11.1% 22.2% 20.0% 31.8% Data and statistics 0.0% 0.0% 0.0% 7.7% 0.0% 0.0% 0.0% 11.1% 10.0% 13.6% Convening/Facilitating 0.0% 3.7% 6.3% 15.4% 0.0% 0.0% 0.0% 11.1% 20.0% 0.0% Financial resources 25.0% 14.8% 6.3% 15.4% 50.0% 21.4% 44.4% 11.1% 0.0% 31.8% Capacity development 12.5% 11.1% 18.8% 7.7% 0.0% 0.0% 0.0% 0.0% 10.0% 9.1% Technical assistance 31.3% 33.3% 6.3% 7.7% 30.0% 21.4% 0.0% 22.2% 10.0% 9.1% Help to bring discipline/effective supervision to 12.5% 14.8% 25.0% 15.4% 0.0% 14.3% 22.2% 11.1% 20.0% 0.0% implementation of investment projects Mobilizing third party financial resources 0.0% 11.1% 12.5% 7.7% 0.0% 14.3% 0.0% 0.0% 0.0% 0.0% Donor coordination 0.0% 3.7% 0.0% 7.7% 10.0% 0.0% 22.2% 0.0% 0.0% 0.0% Linkage to non-Bank expertise 0.0% 0.0% 12.5% 7.7% 0.0% 0.0% 0.0% 11.1% 10.0% 4.5% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 68 World Bank Group Country Opinion Survey 2016: Panama B. Overall Attitudes toward the World Bank Group (continued) Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Panama? (Choose no more t han TWO) Office of Bilateral/ Private Sector/ Academia/ Percentage of Respondents President/ Employee of PMU/ Local Multilateral Financial Sector/ Research Institute/ (Responses combined) Minister a Ministry Consultant Government Agency Private Bank CSO Media Think Tank Other Too influenced by developed countries 33.3% 13.8% 18.8% 38.5% 10.0% 28.6% 0.0% 11.1% 10.0% 28.6% Not exploring alternative policy options 6.7% 6.9% 0.0% 15.4% 10.0% 0.0% 0.0% 0.0% 10.0% 9.5% Not collaborating enough with stakeholders outside the 6.7% 6.9% 0.0% 15.4% 20.0% 14.3% 45.5% 11.1% 30.0% 4.8% Government* Its advice and strategies do not lend themselves to practical 6.7% 6.9% 6.3% 23.1% 10.0% 7.1% 27.3% 11.1% 10.0% 9.5% problem solving Not enough public disclosure of its work 33.3% 20.7% 37.5% 23.1% 10.0% 35.7% 36.4% 33.3% 30.0% 14.3% Not client focused 0.0% 3.4% 6.3% 0.0% 0.0% 7.1% 0.0% 0.0% 10.0% 9.5% The credibility of its knowledge/data 0.0% 0.0% 0.0% 7.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% World Bank Group’s processes too complex 26.7% 44.8% 18.8% 7.7% 10.0% 28.6% 9.1% 0.0% 20.0% 23.8% Staff too inaccessible 0.0% 3.4% 12.5% 7.7% 30.0% 7.1% 9.1% 22.2% 10.0% 0.0% World Bank Group’s processes too slow 13.3% 34.5% 18.8% 23.1% 30.0% 7.1% 18.2% 11.1% 20.0% 14.3% Not aligned with country priorities 6.7% 10.3% 0.0% 0.0% 0.0% 0.0% 9.1% 11.1% 10.0% 4.8% Not adequately sensitive to political/social realities in 20.0% 17.2% 12.5% 23.1% 40.0% 0.0% 9.1% 0.0% 10.0% 19.0% Panama Other* 6.7% 3.4% 31.3% 7.7% 10.0% 0.0% 9.1% 0.0% 0.0% 4.8% Don’t know* 13.3% 6.9% 0.0% 7.7% 0.0% 28.6% 0.0% 44.4% 10.0% 28.6% *Significantly different between stakeholder groups Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Panama? (Choose no more tha n TWO) Office of Bilateral/ Private Sector/ Academia/ Percentage of Respondents President/ Employee of PMU/ Local Multilateral Financial Sector/ Research Institute/ (Responses combined) Minister a Ministry Consultant Government Agency Private Bank CSO Media Think Tank Other Trust Fund management* 6.3% 17.2% 0.0% 38.5% 0.0% 7.1% 9.1% 0.0% 0.0% 9.5% Knowledge products/services 12.5% 13.8% 12.5% 15.4% 30.0% 14.3% 9.1% 22.2% 33.3% 19.0% Capacity development 37.5% 27.6% 43.8% 46.2% 10.0% 7.1% 36.4% 11.1% 55.6% 28.6% Technical assistance* 56.3% 31.0% 43.8% 23.1% 90.0% 71.4% 54.5% 66.7% 55.6% 42.9% Investment lending 62.5% 58.6% 50.0% 46.2% 60.0% 57.1% 27.3% 33.3% 44.4% 52.4% Policy based lending/budget support to the Government 18.8% 20.7% 12.5% 23.1% 0.0% 7.1% 9.1% 11.1% 0.0% 14.3% Multi-sectoral approaches* 6.3% 10.3% 18.8% 7.7% 0.0% 7.1% 54.5% 22.2% 0.0% 33.3% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 11.1% 0.0% Don’t know 0.0% 3.4% 0.0% 0.0% 0.0% 7.1% 0.0% 11.1% 0.0% 0.0% *Significantly different between stakeholder groups 69 World Bank Group Country Opinion Survey 2016: Panama B. Overall Attitudes toward the World Bank Group (continued) To what extent do you believe that the World Bank Group’s work and support help the poorest in Panama? (Select only ONE respo nse) Office of Bilateral/ Private Sector/ Academia/ President/ Employee of PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister a Ministry Consultant Government Agency Private Bank CSO Media Think Tank Other To a fully sufficient degree 6.3% 10.7% 31.3% 15.4% 0.0% 7.1% 0.0% 11.1% 0.0% 0.0% To a somewhat sufficient degree 62.5% 53.6% 31.3% 53.8% 40.0% 28.6% 18.2% 33.3% 22.2% 33.3% To a somewhat insufficient degree 25.0% 25.0% 25.0% 7.7% 40.0% 50.0% 45.5% 33.3% 55.6% 33.3% To a very insufficient degree 0.0% 3.6% 6.3% 15.4% 20.0% 0.0% 27.3% 11.1% 0.0% 14.3% Don't know 6.3% 7.1% 6.3% 7.7% 0.0% 14.3% 9.1% 11.1% 22.2% 19.0% To what extent do you agree with the following statements about the World Bank Group’s work in Panama? (1-Strongly disagree, 10-Strongly agree) Office of Bilaterial/ Private Sector/ Academia/ President/ Employee of PMU/ Local Multilateral Financial Sector/ Research Institute/ Minister a Ministry Consultant Government Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant 16 8.13 1.26 28 7.54 1.90 13 8.15 2.34 13 8.00 2.48 10 6.20 1.87 10 6.90 2.73 10 6.70 1.77 8 7.00 2.67 8 6.25 1.67 21 6.33 2.08 role in development in Panama The World Bank Group’s work is aligned with what I 16 8.38 1.09 29 7.62 1.70 14 8.36 2.34 12 7.42 1.68 10 6.70 1.06 10 6.70 1.89 10 6.30 2.21 8 6.38 2.50 7 5.14 1.86 21 6.29 2.05 consider the development priorities for Panama* *Significantly different between stakeholder groups 70 World Bank Group Country Opinion Survey 2016: Panama B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Panama, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Office of Bilaterial/ Private Sector/ Academia/ President/ Employee of PMU/ Local Multilateral Financial Sector/ Research Institute/ Minister a Ministry Consultant Government Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Responsiveness to needs* 16 8.44 1.50 28 7.75 1.43 15 7.67 1.95 12 7.83 1.70 9 6.22 1.72 9 7.33 1.80 11 6.36 2.11 4 7.50 1.00 7 5.57 1.72 17 6.88 1.73 Flexibility (in terms of the institution’s products and 15 8.00 1.51 28 7.14 1.56 15 7.73 2.22 12 7.33 1.56 9 6.11 1.45 9 6.67 1.32 9 6.78 1.86 3 8.00 0.00 7 5.43 1.27 14 6.00 2.39 services)* Flexibility (in terms of changing country circumstances)* 15 8.13 1.51 28 7.25 1.46 14 8.00 2.15 11 7.36 1.96 9 6.22 1.09 8 6.88 1.89 11 7.00 1.95 3 7.00 1.00 7 5.00 1.29 16 5.69 1.96 Being inclusive* 13 8.69 1.32 29 7.86 1.53 11 8.73 1.56 11 7.91 1.81 9 6.44 1.33 11 7.55 2.07 11 5.82 2.18 4 6.75 1.50 8 5.63 1.60 15 6.47 2.33 Openness (sharing data and other information) 12 8.25 1.36 28 7.79 1.50 16 8.50 1.59 11 7.82 1.72 9 6.78 1.99 11 7.82 1.89 12 7.17 1.85 4 8.00 1.41 8 6.38 2.13 15 6.80 2.14 Collaboration with the Government 14 8.64 1.08 28 8.25 1.43 15 8.80 1.37 12 7.83 1.11 9 7.22 0.97 10 8.10 1.60 10 7.10 2.38 6 7.83 2.23 8 7.00 2.07 19 7.58 1.77 The speed in which it gets things accomplished on the 16 8.25 1.44 28 7.32 1.36 15 7.60 1.76 12 7.08 1.68 8 5.88 1.55 8 6.38 2.26 11 5.82 2.09 2 5.50 3.54 8 5.38 2.33 15 5.87 1.92 ground* Ease of access to the people at the World Bank Group 14 9.07 1.07 29 7.76 1.66 15 7.87 2.53 13 7.31 1.89 9 5.56 2.30 9 6.11 2.67 12 5.92 2.71 5 5.00 2.92 6 4.83 1.94 17 5.47 2.67 who are making decisions important to my work* Collaboration with civil society* 14 8.00 1.36 21 7.48 1.47 10 8.50 1.43 12 7.67 2.19 6 6.67 2.07 9 6.89 2.15 12 5.92 2.15 2 6.00 1.41 7 5.14 1.77 16 6.00 2.19 Staff accessibility* 14 8.64 1.34 29 8.10 1.23 15 7.87 2.59 13 7.54 1.76 9 5.89 2.15 8 6.63 1.85 12 5.75 2.77 3 6.33 2.52 6 5.83 2.14 15 6.13 2.42 Collaboration with the private sector* 12 8.25 1.36 21 7.57 1.47 5 8.60 1.34 12 7.42 1.08 8 7.50 1.20 8 7.50 1.77 11 6.91 1.81 3 7.00 1.00 8 5.38 1.69 14 6.00 2.29 Straightforwardness and honesty* 15 9.40 1.24 29 8.52 1.38 15 9.27 1.03 13 8.08 1.12 9 7.89 1.76 9 7.89 1.62 9 7.33 2.35 3 7.33 2.08 8 6.63 2.13 15 7.53 1.73 Treating clients and stakeholders in Panama with 13 9.77 0.60 28 8.50 1.40 15 9.40 1.06 13 8.46 1.05 8 8.13 1.25 8 7.88 1.73 9 7.33 1.87 3 6.67 2.08 7 6.86 1.57 15 8.00 1.73 respect* Being a long-term partner* 15 9.47 0.64 29 8.48 1.66 14 9.29 1.38 13 8.08 1.50 9 8.44 1.24 9 8.22 1.09 10 7.30 2.00 5 8.20 2.49 8 6.75 1.98 17 8.24 1.39 *Significantly different between stakeholder groups When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) Office of Bilateral/ Private Sector/ Academia/ Percentage of Respondents President/ Employee of PMU/ Local Multilateral Financial Sector/ Research Institute/ (Responses combined) Minister a Ministry Consultant Government Agency Private Bank CSO Media Think Tank Other The Government works inefficiently* 6.3% 17.2% 0.0% 23.1% 20.0% 21.4% 16.7% 22.2% 44.4% 50.0% The World Bank Group is not sensitive enough to 37.5% 27.6% 26.7% 15.4% 20.0% 7.1% 33.3% 11.1% 22.2% 15.0% political/social realities on the ground Lack of/inadequate levels of capacity in Government 56.3% 27.6% 33.3% 46.2% 70.0% 35.7% 16.7% 11.1% 44.4% 25.0% There is not an adequate level of citizen/civil society 25.0% 27.6% 33.3% 38.5% 30.0% 42.9% 50.0% 55.6% 22.2% 20.0% participation The World Bank Group works too slowly 6.3% 3.4% 6.7% 7.7% 0.0% 14.3% 0.0% 0.0% 22.2% 0.0% The World Bank Group does not do adequate follow 6.3% 13.8% 13.3% 7.7% 10.0% 7.1% 16.7% 22.2% 22.2% 15.0% through/follow-up Political pressures and obstacles 12.5% 34.5% 40.0% 53.8% 30.0% 35.7% 33.3% 11.1% 22.2% 35.0% Reforms are not well thought out in light of country 12.5% 17.2% 26.7% 7.7% 10.0% 28.6% 25.0% 55.6% 0.0% 25.0% challenges Other 12.5% 10.3% 6.7% 0.0% 0.0% 0.0% 8.3% 0.0% 0.0% 5.0% *Significantly different between stakeholder groups 71 World Bank Group Country Opinion Survey 2016: Panama C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Panama? (1-Not important at all, 10-Very important) Office of Bilaterial/ Private Sector/ Academia/ President/ Employee of PMU/ Local Multilateral Financial Sector/ Research Institute/ Minister a Ministry Consultant Government Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Transport 16 7.69 2.02 27 7.85 1.46 12 7.17 1.99 12 8.42 1.00 8 8.38 1.69 12 8.17 2.12 11 7.27 2.28 7 8.43 1.81 8 7.63 2.92 18 7.22 2.41 Anti corruption 16 8.56 1.71 29 7.34 1.86 13 8.31 1.84 13 8.15 1.82 10 7.90 2.47 12 8.17 1.75 12 7.67 2.19 5 8.80 1.30 8 6.75 2.87 17 8.06 1.60 Indigenous people 14 8.43 1.45 28 8.32 1.72 15 8.80 1.15 13 8.54 1.20 9 7.67 1.22 12 7.08 2.02 12 8.33 1.97 6 9.00 1.26 8 7.38 2.62 19 7.37 1.86 Urban development 13 8.23 1.48 27 7.89 1.37 13 7.77 1.88 13 8.77 1.01 8 8.13 0.83 12 7.50 2.58 11 7.27 1.79 7 8.29 1.70 9 7.22 2.44 17 7.71 2.02 Environmental sustainability 15 8.47 1.55 29 8.24 1.18 14 8.79 1.37 12 9.17 1.03 9 8.22 0.97 12 8.75 1.48 11 8.64 1.43 6 8.17 1.17 8 8.00 2.39 18 8.00 2.20 Trade and exports 15 7.53 1.77 26 6.85 1.89 9 7.33 1.50 12 8.17 1.19 8 6.63 2.56 12 7.25 2.34 10 7.40 1.78 6 6.33 3.20 9 6.33 2.06 18 7.00 2.17 Information and communications technology 15 7.80 1.78 27 7.19 1.64 14 7.71 2.05 12 8.33 1.15 9 6.78 2.39 12 7.75 2.38 11 7.55 1.97 6 6.33 1.63 8 5.88 1.96 17 7.59 1.73 Poverty reduction* 16 9.44 0.89 29 9.10 1.14 15 9.27 1.10 13 8.92 1.32 9 8.56 1.59 12 9.17 1.03 11 8.27 2.33 8 9.00 1.20 8 7.25 2.43 19 8.26 1.94 Gender equity 14 7.71 1.64 29 7.79 1.78 12 8.33 1.83 12 8.83 1.27 9 8.22 1.39 12 8.00 1.95 11 7.73 2.61 6 8.33 1.86 8 6.38 2.56 17 7.59 2.18 Private sector development 16 7.56 1.59 26 6.35 2.17 9 6.78 2.39 12 8.17 1.64 10 6.20 2.53 12 7.75 2.42 11 7.64 2.34 6 6.33 1.63 8 6.25 2.43 17 7.29 2.28 Foreign direct investment 15 7.40 2.16 25 6.92 2.04 9 6.89 1.83 12 7.83 1.59 9 6.22 2.49 12 7.92 1.73 9 7.67 2.60 6 6.00 1.67 7 5.57 1.40 16 6.81 2.14 Water and sanitation 16 8.88 1.59 29 8.79 1.18 15 9.67 0.49 12 8.42 1.62 10 8.10 2.08 12 9.25 1.36 11 8.91 1.04 6 7.67 1.75 9 7.78 2.11 19 8.58 1.87 Economic growth 16 8.13 2.13 28 8.43 1.35 15 8.93 1.28 12 8.33 1.61 8 7.75 1.91 11 8.36 1.86 11 8.64 1.12 7 8.00 1.15 8 7.38 1.92 18 8.00 2.09 Energy 16 8.38 1.26 26 7.92 1.49 12 8.25 1.22 13 8.31 1.60 8 8.00 2.14 12 8.42 1.73 10 8.00 2.31 6 7.83 1.72 9 7.44 2.60 18 7.89 2.17 Disaster management 16 8.13 1.36 28 7.39 2.10 11 8.45 1.44 12 8.08 1.73 8 7.00 1.69 11 7.55 1.81 11 7.91 2.21 6 8.00 1.26 7 6.57 2.82 16 7.38 2.28 Public sector governance/reform 15 9.00 1.41 27 8.19 1.49 15 9.27 0.96 11 9.09 0.83 10 8.50 1.72 11 8.18 1.72 11 8.45 1.69 6 7.67 1.86 9 7.44 2.65 18 7.78 2.29 Job creation/employment 16 7.06 1.91 28 7.46 1.90 13 8.38 1.50 12 8.08 1.78 9 7.33 2.74 12 8.08 1.51 11 7.45 2.66 6 6.50 1.64 7 5.86 2.19 16 6.81 2.46 Communicable/non-communicable diseases 16 6.94 1.88 26 7.35 1.65 11 8.18 1.40 12 8.67 1.15 8 6.75 2.66 12 7.50 1.78 10 7.30 2.63 6 6.83 1.47 7 5.57 2.57 16 6.63 2.25 Equality of opportunity 16 7.94 1.84 29 8.21 1.68 15 8.80 1.42 12 8.75 1.29 9 8.67 1.58 12 8.08 1.68 11 7.91 2.51 6 7.83 1.60 8 6.50 2.20 19 7.63 2.24 Social protection* 15 8.53 1.73 26 7.85 1.78 15 8.40 1.72 12 8.08 1.38 10 7.30 1.95 12 8.00 1.48 11 8.09 1.76 6 7.33 1.51 7 5.86 1.95 19 6.63 2.39 Rural development 16 8.50 1.41 29 8.52 1.21 15 8.67 1.18 12 8.17 1.19 8 8.75 1.16 12 8.58 1.24 11 8.27 2.20 6 8.83 1.33 8 6.63 2.77 18 7.67 2.11 Global/regional integration 16 7.94 1.61 27 6.96 2.24 11 8.64 1.36 12 8.08 1.68 8 6.63 2.56 12 8.17 1.19 11 7.45 2.34 6 7.83 2.14 9 7.11 2.42 17 7.06 1.98 Natural resource management 15 7.47 2.10 26 6.85 2.31 12 8.08 1.83 12 7.92 2.27 9 7.33 1.12 12 8.17 1.53 9 7.22 3.38 6 7.83 2.14 8 6.50 2.14 16 6.63 2.36 Health 16 8.63 1.71 28 8.86 1.04 15 9.27 0.96 12 8.50 1.98 10 7.90 2.18 12 8.67 1.30 11 8.55 2.77 7 8.43 1.72 9 7.67 2.06 19 8.37 1.98 Climate change 16 8.19 1.80 29 8.45 1.24 15 9.27 0.88 12 8.42 1.93 9 8.89 1.05 12 8.33 1.87 9 8.89 1.45 6 8.67 1.51 9 7.67 2.18 18 7.83 2.41 Agricultural development 16 8.25 2.08 28 8.21 1.32 15 8.47 1.30 12 9.00 1.35 9 7.89 1.17 12 8.75 1.29 10 8.60 2.01 6 8.50 2.35 8 6.88 2.70 18 7.44 2.62 Education 16 8.94 1.53 27 8.70 1.44 15 9.33 0.98 13 9.08 1.32 9 9.22 0.97 12 9.50 1.00 12 9.08 1.68 7 8.86 1.68 9 7.44 2.70 19 8.95 1.99 *Significantly different between stakeholder groups 72 World Bank Group Country Opinion Survey 2016: Panama C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Panama? (1-Not effective at all, 10-Very effective) Office of Bilaterial/ Private Sector/ Academia/ President/ Employee of PMU/ Local Multilateral Financial Sector/ Research Institute/ Minister a Ministry Consultant Government Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Gender equity* 6 8.17 1.72 14 7.71 1.14 5 9.00 1.41 9 7.78 1.79 3 5.33 3.06 4 8.25 0.50 6 5.67 2.88 3 8.33 1.53 2 6.00 1.41 3 7.33 1.53 Transport 5 8.60 1.34 16 7.81 1.56 3 8.00 1.73 9 7.67 1.00 4 7.25 2.06 6 7.83 1.47 8 7.00 1.07 2 8.50 0.71 7 7.29 1.60 9 7.11 1.83 Urban development* 6 9.33 1.21 17 7.76 1.52 6 8.67 1.75 12 7.42 1.38 4 7.00 1.83 6 7.33 0.82 9 7.22 1.09 3 9.33 0.58 6 6.83 1.60 9 7.22 1.79 Environmental sustainability 9 7.89 1.76 19 7.68 1.57 9 9.11 1.17 11 7.82 1.66 5 6.60 1.82 7 8.14 1.77 6 8.00 1.10 3 8.67 0.58 6 7.00 1.55 10 6.90 1.91 Communicable/non-communicable diseases 6 7.33 1.86 9 6.89 1.27 4 7.50 1.73 9 7.67 2.00 3 5.67 2.08 4 8.00 0.00 4 6.75 0.96 1 8.00 - 3 6.00 1.73 6 5.00 1.79 Poverty reduction* 12 8.83 1.11 26 8.12 1.61 14 9.07 1.07 10 8.10 1.29 5 6.60 1.14 8 8.25 2.25 8 7.50 1.93 5 8.80 0.84 6 6.83 1.47 12 7.50 1.98 Private sector development 8 8.00 1.85 12 7.67 1.23 2 6.50 0.71 8 7.25 1.83 4 7.25 0.96 6 8.17 1.83 7 8.00 0.58 2 8.00 1.41 4 6.00 1.83 7 7.43 2.23 Water and sanitation 12 8.58 1.08 24 8.42 1.47 15 9.27 1.03 10 8.50 1.72 6 7.67 1.37 7 8.14 1.68 9 8.00 1.41 3 8.00 1.00 5 7.00 1.73 9 7.78 2.17 Economic growth* 10 9.30 0.67 17 7.94 1.34 7 9.29 1.25 10 8.30 1.25 5 6.20 1.79 9 7.67 2.18 7 8.57 0.53 3 8.33 0.58 6 6.17 1.33 9 7.78 1.99 Health* 10 8.10 1.29 21 8.14 1.39 11 9.09 1.14 10 7.60 1.78 5 6.00 2.35 6 8.00 2.10 7 7.29 1.60 2 8.50 0.71 3 6.00 1.73 10 7.10 2.47 Disaster management* 8 7.75 1.58 17 8.06 1.25 5 8.60 1.95 10 7.40 1.65 3 5.33 2.52 4 8.25 0.50 7 7.71 0.76 2 8.00 0.00 3 6.33 2.08 6 5.17 1.72 Public sector governance/reform* 11 8.36 1.43 20 8.15 1.14 12 9.08 1.24 10 7.20 1.55 7 6.14 1.68 7 8.29 2.36 8 7.88 1.81 2 8.00 0.00 5 6.40 2.79 9 7.67 2.06 Job creation/employment 7 6.71 1.70 14 7.50 1.45 5 8.20 1.64 9 7.67 1.80 4 7.00 1.83 5 7.20 1.30 7 6.71 1.80 2 8.50 0.71 6 5.67 1.63 7 6.57 2.07 Equality of opportunity* 9 8.22 0.97 19 7.89 1.41 9 9.44 1.13 10 8.50 1.27 3 5.33 2.52 5 7.40 2.79 6 7.00 2.83 2 9.00 0.00 4 6.25 1.71 11 6.27 2.90 Energy* 8 8.25 1.58 12 7.25 1.29 5 8.60 1.95 9 7.56 1.51 3 6.67 1.53 7 8.57 0.98 8 8.13 0.83 4 9.00 0.00 6 7.00 2.19 8 6.38 2.00 Rural development* 8 8.50 1.41 18 8.17 1.47 9 8.89 1.17 10 7.90 1.20 4 5.75 2.50 6 8.33 1.03 7 7.00 2.38 4 9.00 0.82 6 6.50 2.35 10 7.10 2.08 Global/regional integration 8 8.88 1.25 12 7.67 1.23 6 8.83 1.83 9 7.00 1.41 4 7.50 1.00 6 8.00 1.26 6 7.17 0.98 2 9.00 0.00 6 7.00 2.28 9 7.11 2.09 Education* 9 8.56 1.59 16 8.13 1.36 9 9.33 1.12 10 8.20 1.03 3 6.00 3.00 8 7.38 2.13 7 6.71 1.89 5 9.00 0.71 6 6.50 2.51 9 7.00 2.35 Social protection* 9 9.11 0.93 16 8.13 1.67 11 9.45 1.04 10 7.70 1.64 6 6.50 2.07 5 8.20 1.10 8 7.75 1.28 3 8.33 0.58 5 5.80 2.17 8 5.88 2.03 Climate change 9 8.33 1.12 15 8.07 1.58 10 9.30 1.25 10 7.30 1.77 4 7.00 1.63 5 8.60 2.19 6 8.00 1.10 3 8.00 0.00 3 6.33 2.08 9 7.33 1.87 Indigenous people* 10 8.40 1.58 22 8.32 1.39 12 9.08 1.24 9 8.44 1.13 3 5.67 3.51 6 8.17 0.75 7 7.14 2.19 2 8.50 0.71 5 4.80 1.92 9 6.89 1.76 Agricultural development 8 7.88 1.89 13 8.00 1.41 4 8.25 1.26 9 7.89 1.17 4 5.25 2.87 6 7.83 1.60 7 6.71 2.14 2 9.00 1.41 6 5.67 1.86 10 6.90 2.64 *Significantly different between stakeholder groups 73 World Bank Group Country Opinion Survey 2016: Panama C. World Bank Group’s Effectiveness and Results (continued) Office of Bilaterial/ Private Sector/ Academia/ President/ Employee of PMU/ Local Multilateral Financial Sector/ Research Institute/ Minister a Ministry Consultant Government Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group’s work help 16 8.00 1.37 28 7.82 1.39 15 8.00 1.93 11 8.18 0.98 10 6.30 1.95 10 7.70 2.50 9 7.00 1.73 7 8.00 1.83 7 6.86 1.77 16 6.75 2.02 to achieve development results in Panama? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Panama? (1-Strongly disagree, 10-Strongly agree) Office of Bilaterial/ Private Sector/ Academia/ President/ Employee of PMU/ Local Multilateral Financial Sector/ Research Institute/ Minister a Ministry Consultant Government Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group's financial instruments meet the 15 8.53 1.13 28 7.54 1.53 15 8.13 1.96 11 7.73 1.79 9 6.89 1.05 12 6.75 2.45 8 7.50 2.20 8 7.63 1.69 7 5.86 0.69 15 6.53 2.23 needs of Panama* The World Bank Group meets Panama’s needs for 15 8.60 1.12 28 7.82 1.39 13 7.85 1.95 12 7.50 1.62 10 7.00 1.83 12 6.92 2.61 8 7.13 1.64 7 7.43 1.62 7 6.43 2.44 15 6.33 2.29 knowledge services *Significantly different between stakeholder groups Office of Bilaterial/ Private Sector/ Academia/ President/ Employee of PMU/ Local Multilateral Financial Sector/ Research Institute/ Minister a Ministry Consultant Government Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group measures and corrects its work in real time in 12 8.17 1.19 29 7.38 1.50 15 8.00 2.20 11 8.18 1.47 6 5.33 1.37 8 6.50 2.78 8 7.75 1.98 4 8.00 1.41 5 5.40 1.34 13 5.92 2.43 Panama?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups 74 World Bank Group Country Opinion Survey 2016: Panama D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? Office of Bilateral/ Private Sector/ Academia/ President/ Employee of PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister a Ministry Consultant Government Agency Private Bank CSO Media Think Tank Other Weekly 12.5% 3.4% 6.3% 0.0% 0.0% 0.0% 0.0% 25.0% 0.0% 0.0% Monthly 25.0% 27.6% 31.3% 30.8% 40.0% 14.3% 0.0% 25.0% 11.1% 15.8% A few times a year 56.3% 44.8% 37.5% 30.8% 60.0% 28.6% 72.7% 25.0% 44.4% 36.8% Rarely 6.3% 24.1% 18.8% 23.1% 0.0% 42.9% 9.1% 25.0% 33.3% 26.3% Never 0.0% 0.0% 6.3% 15.4% 0.0% 14.3% 18.2% 0.0% 11.1% 21.1% In Panama, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Office of Bilaterial/ Private Sector/ Academia/ President/ Employee of PMU/ Local Multilateral Financial Sector/ Research Institute/ Minister a Ministry Consultant Government Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Are timely* 16 8.75 1.13 27 8.11 1.34 14 8.07 1.98 12 7.83 1.53 8 6.38 1.92 7 7.86 2.12 10 7.30 1.95 5 8.40 0.89 7 5.14 1.86 14 6.71 2.09 Lead to practical solutions* 16 8.56 1.31 27 7.89 1.22 14 8.21 1.76 12 7.75 1.71 8 6.25 1.83 7 8.14 2.12 10 7.70 1.89 6 8.50 0.84 7 5.57 1.51 16 6.63 1.96 Are accessible (well written and easy to understand)* 16 8.88 0.89 27 7.78 1.22 15 8.07 1.58 12 7.42 1.73 10 6.80 1.32 9 7.44 2.35 10 6.90 2.33 4 8.00 0.82 7 5.43 1.40 16 6.63 2.31 Are translated enough into local language 14 8.86 1.03 27 7.93 1.47 15 7.53 2.26 12 7.67 1.72 9 7.44 1.67 8 7.88 2.10 10 7.20 2.53 5 8.20 2.95 6 5.67 1.21 15 7.20 2.31 Are adaptable to Panama’s specific development 16 8.31 1.20 27 7.74 1.20 14 7.93 2.30 12 7.42 1.88 8 6.38 2.26 8 7.75 1.91 9 7.00 2.12 5 9.00 0.71 7 6.00 1.63 15 7.07 2.25 challenges and country circumstances* *Significantly different between stakeholder groups Office of Bilaterial/ Private Sector/ Academia/ President/ Employee of PMU/ Local Multilateral Financial Sector/ Research Institute/ Minister a Ministry Consultant Government Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities 16 8.88 0.96 29 8.03 1.52 14 8.64 1.69 12 8.17 1.59 10 6.20 2.30 11 7.18 2.96 12 8.25 1.91 6 9.50 0.84 8 7.75 2.25 16 7.13 1.93 make to development results in your country?* Overall, how would you rate the technical quality of the 15 9.00 0.93 29 8.34 1.23 15 8.80 1.01 12 8.08 1.16 10 8.20 0.92 8 8.88 1.81 11 8.09 2.12 6 9.17 0.75 8 6.75 2.71 16 7.81 1.76 World Bank Group's knowledge work and activities?* (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between stakeholder groups 75 World Bank Group Country Opinion Survey 2016: Panama E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Office of Bilaterial/ Private Sector/ Academia/ President/ Employee of PMU/ Local Multilateral Financial Sector/ Research Institute/ Minister a Ministry Consultant Government Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group disburses funds promptly* 12 8.08 1.24 22 7.50 1.68 15 8.80 1.42 10 7.60 1.65 6 6.00 1.26 6 6.67 1.63 6 6.67 1.21 3 4.33 2.52 3 5.33 1.15 13 7.23 1.79 The World Bank Group effectively monitors and 14 8.71 1.14 27 8.00 1.39 16 8.81 1.33 10 7.60 1.43 9 6.11 2.15 8 7.50 2.07 8 7.13 2.53 6 8.17 1.94 7 5.43 2.23 15 7.80 1.47 evaluates the projects and programs it supports* The World Bank Group’s approvals and reviews are 13 8.54 1.20 25 7.60 1.15 15 7.80 2.24 10 8.10 1.52 7 6.00 1.41 9 6.22 2.77 6 8.00 1.26 4 8.50 1.73 4 4.50 1.91 13 7.08 2.18 done in a timely fashion* The World Bank Group’s “Safeguard Policy” 11 8.73 1.27 22 8.14 1.39 15 8.53 1.64 10 8.50 1.08 7 6.71 1.50 7 6.14 2.19 7 8.29 1.25 3 8.00 2.00 4 5.00 0.82 10 7.30 1.83 requirements are reasonable* The World Bank Group’s conditions on its lending are 15 8.60 0.99 23 7.57 1.65 16 8.38 1.89 11 8.00 1.26 8 7.38 1.06 8 6.38 2.39 6 7.83 1.94 4 7.00 3.46 7 6.14 1.77 15 7.20 1.97 reasonable* The World Bank Group takes decisions quickly in 14 8.00 1.04 26 7.35 1.65 15 7.80 2.08 11 7.27 1.27 7 6.29 1.38 6 6.50 2.26 6 7.17 1.47 4 7.00 2.94 6 5.67 1.03 12 6.08 2.07 Panama Working with the World Bank Group increases 14 9.07 0.83 29 8.07 1.39 15 8.80 1.52 11 8.09 1.45 9 6.44 1.81 7 7.57 2.15 9 8.67 1.12 4 9.25 0.96 7 6.43 2.99 16 7.44 2.06 Panama's institutional capacity* Where country systems are adequate, the World Bank 14 8.79 0.97 22 7.95 1.46 13 9.00 1.00 10 7.90 1.45 7 7.29 1.11 7 7.00 2.00 8 8.25 1.28 3 9.00 1.00 5 6.00 2.55 9 7.44 2.30 Group makes appropriate use of them* The World Bank Group provides effective 14 8.86 1.23 27 7.81 1.49 16 8.69 2.06 10 7.50 1.27 9 6.44 2.07 8 7.88 1.55 8 7.63 2.83 4 8.75 1.50 8 5.88 2.59 11 7.64 2.06 implementation support* *Significantly different between stakeholder groups Office of Bilaterial/ Private Sector/ Academia/ President/ Employee of PMU/ Local Multilateral Financial Sector/ Research Institute/ Minister a Ministry Consultant Government Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private 12 8.67 1.37 18 6.78 1.40 10 7.60 2.37 10 8.00 1.33 6 6.83 0.75 10 6.80 1.62 10 7.50 1.65 6 9.00 1.26 6 6.00 1.26 10 6.40 2.46 public partnerships in Panama?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups Which of the following best describes the World Bank Group’s support in Panama?* (Select only one resp onse) Office of Bilateral/ Private Sector/ Academia/ President/ Employee of PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister a Ministry Consultant Government Agency Private Bank CSO Media Think Tank Other The World Bank Group is sufficiently selective and focuses 81.3% 55.2% 93.8% 58.3% 60.0% 50.0% 50.0% 75.0% 33.3% 42.1% on the most important development challenges in Panama The World Bank Group is not sufficiently selective in Panama, and it is involved in too many areas of 18.8% 10.3% 0.0% 25.0% 10.0% 7.1% 8.3% 0.0% 44.4% 26.3% development Don't know 0.0% 34.5% 6.3% 16.7% 30.0% 42.9% 41.7% 25.0% 22.2% 31.6% *Significantly different between stakeholder groups 76 World Bank Group Country Opinion Survey 2016: Panama F. The Future Role of the World Bank Group in Panama Which of the following SHOULD the World Bank Group do to make itself of greater value in Panama? (Choose no more than TWO) Office of Bilateral/ Private Sector/ Academia/ Percentage of Respondents President/ Employee of PMU/ Local Multilateral Financial Sector/ Research Institute/ (Responses combined) Minister a Ministry Consultant Government Agency Private Bank CSO Media Think Tank Other Offer more innovative financial products* 18.8% 17.2% 12.5% 46.2% 0.0% 28.6% 8.3% 0.0% 0.0% 10.0% Ensure greater selectivity in its work 0.0% 6.9% 0.0% 15.4% 10.0% 0.0% 0.0% 0.0% 0.0% 5.0% Provide more adequate data/knowledge/statistics/figures 12.5% 20.7% 0.0% 15.4% 20.0% 21.4% 25.0% 50.0% 22.2% 15.0% on Panama’s economy Improve the competitiveness of its financing compared to 18.8% 6.9% 0.0% 38.5% 0.0% 14.3% 0.0% 0.0% 22.2% 5.0% markets* Reach out more to groups outside of Government* 12.5% 17.2% 6.3% 15.4% 20.0% 64.3% 75.0% 50.0% 33.3% 45.0% Increase the level of capacity development in the country 37.5% 41.4% 56.3% 15.4% 60.0% 14.3% 58.3% 12.5% 44.4% 50.0% Improve the quality of its experts as related to Panama’s 12.5% 0.0% 18.8% 23.1% 10.0% 0.0% 16.7% 25.0% 11.1% 10.0% specific challenges Offer more innovative knowledge services 0.0% 6.9% 0.0% 0.0% 0.0% 7.1% 0.0% 25.0% 0.0% 5.0% Collaborate more effectively with Government clients 6.3% 20.7% 25.0% 7.7% 0.0% 7.1% 8.3% 12.5% 0.0% 10.0% Work faster 18.8% 17.2% 18.8% 7.7% 30.0% 14.3% 0.0% 12.5% 22.2% 0.0% Reduce the complexity of obtaining World Bank Group 43.8% 41.4% 37.5% 7.7% 20.0% 21.4% 8.3% 12.5% 22.2% 25.0% financing Increase availability of Reimbursable Advisory Services (RAS) 0.0% 0.0% 0.0% 7.7% 0.0% 7.1% 0.0% 0.0% 0.0% 0.0% Other* 6.3% 0.0% 25.0% 0.0% 0.0% 0.0% 0.0% 0.0% 22.2% 0.0% *Significantly different between stakeholder groups When considering the combination of services that the World Bank Group offers in Panama, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Panama?* (Select only ONE response) Office of Bilateral/ Private Sector/ Academia/ President/ Employee of PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister a Ministry Consultant Government Agency Private Bank CSO Media Think Tank Other Financial services 43.8% 13.8% 18.8% 7.7% 50.0% 50.0% 16.7% 12.5% 22.2% 15.0% Knowledge products 18.8% 41.4% 31.3% 23.1% 40.0% 35.7% 25.0% 25.0% 77.8% 50.0% Convening services 0.0% 0.0% 0.0% 15.4% 0.0% 7.1% 0.0% 12.5% 0.0% 0.0% None of the above 0.0% 6.9% 0.0% 23.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% The combination is appropriate for Panama 31.3% 31.0% 37.5% 30.8% 10.0% 0.0% 50.0% 37.5% 0.0% 20.0% Don't know 6.3% 6.9% 12.5% 0.0% 0.0% 7.1% 8.3% 12.5% 0.0% 15.0% *Significantly different between stakeholder groups 77 World Bank Group Country Opinion Survey 2016: Panama G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Panama? (Choose no more than TWO) Office of Bilateral/ Private Sector/ Academia/ Percentage of Respondents President/ Employee of PMU/ Local Multilateral Financial Sector/ Research Institute/ (Responses combined) Minister a Ministry Consultant Government Agency Private Bank CSO Media Think Tank Other Social media 12.5% 20.7% 6.3% 7.7% 10.0% 35.7% 16.7% 25.0% 11.1% 10.5% International newspapers* 25.0% 3.4% 0.0% 0.0% 0.0% 14.3% 8.3% 25.0% 11.1% 0.0% Local radio 0.0% 0.0% 0.0% 0.0% 10.0% 0.0% 8.3% 0.0% 0.0% 0.0% Local television 18.8% 10.3% 31.3% 15.4% 10.0% 7.1% 16.7% 0.0% 33.3% 31.6% International television 0.0% 3.4% 6.3% 0.0% 0.0% 7.1% 16.7% 0.0% 0.0% 10.5% Local newspapers 6.3% 24.1% 37.5% 7.7% 50.0% 35.7% 25.0% 25.0% 33.3% 47.4% Internet 56.3% 58.6% 50.0% 92.3% 70.0% 57.1% 58.3% 50.0% 66.7% 52.6% Periodicals 50.0% 48.3% 31.3% 23.1% 40.0% 28.6% 41.7% 50.0% 11.1% 36.8% Other 12.5% 17.2% 6.3% 7.7% 10.0% 7.1% 8.3% 0.0% 11.1% 5.3% *Significantly different between stakeholder groups How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Office of Bilateral/ Private Sector/ Academia/ Percentage of Respondents President/ Employee of PMU/ Local Multilateral Financial Sector/ Research Institute/ (Responses combined) Minister a Ministry Consultant Government Agency Private Bank CSO Media Think Tank Other Direct contact with World Bank Group 37.5% 24.1% 25.0% 53.8% 40.0% 21.4% 41.7% 50.0% 33.3% 40.0% Mobile phones 0.0% 3.4% 6.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.0% World Bank Group’s seminars/workshops/conferences* 43.8% 62.1% 81.3% 84.6% 50.0% 35.7% 83.3% 50.0% 66.7% 40.0% World Bank Group’s publications and other written 56.3% 13.8% 18.8% 23.1% 60.0% 35.7% 8.3% 37.5% 0.0% 30.0% materials* World Bank Group’s website 12.5% 27.6% 18.8% 7.7% 10.0% 0.0% 0.0% 12.5% 33.3% 25.0% Social media 6.3% 6.9% 18.8% 0.0% 20.0% 35.7% 0.0% 25.0% 0.0% 10.0% e-Newsletters 37.5% 44.8% 25.0% 23.1% 20.0% 64.3% 66.7% 25.0% 44.4% 45.0% Other 0.0% 3.4% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups Are you aware of the World Bank Group's Access to Information Policies under which the World Bank Group discloses any information in its possession that is not on a list of exceptions? Office of Bilateral/ Private Sector/ Academia/ President/ Employee of PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister a Ministry Consultant Government Agency Private Bank CSO Media Think Tank Other Yes 37.5% 42.9% 43.8% 0.0% 30.0% 35.7% 45.5% 57.1% 33.3% 36.8% No 62.5% 57.1% 56.3% 100.0% 70.0% 64.3% 54.5% 42.9% 66.7% 63.2% 78 World Bank Group Country Opinion Survey 2016: Panama G. Communication and Information Sharing (continued) If yes, from which of the following sources did you learn about the World Bank Group's Access to Information Policies? (Select only ONE response) Office of Bilateral/ Private Sector/ Academia/ President/ Employee of PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister a Ministry Consultant Government Agency Private Bank CSO Media Think Tank Other World Bank Group’s seminars/workshops/conferences 16.7% 33.3% 57.1% 0.0% 0.0% 0.0% 20.0% 50.0% 0.0% 42.9% World Bank Group’s website 50.0% 25.0% 28.6% 0.0% 66.7% 0.0% 0.0% 0.0% 100.0% 42.9% World Bank Group’s e-Newsletters 0.0% 8.3% 0.0% 0.0% 0.0% 0.0% 40.0% 0.0% 0.0% 0.0% News/Media 0.0% 8.3% 0.0% 0.0% 0.0% 0.0% 0.0% 25.0% 0.0% 0.0% Colleagues/Friends/Peer organizations 0.0% 25.0% 14.3% 0.0% 33.3% 100.0% 40.0% 25.0% 0.0% 0.0% Other 33.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 14.3% Have you requested information from the World Bank Group on its activities in the past year? Office of Bilateral/ Private Sector/ Academia/ President/ Employee of PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister a Ministry Consultant Government Agency Private Bank CSO Media Think Tank Other Yes 60.0% 31.0% 36.4% 61.5% 50.0% 7.1% 54.5% 50.0% 25.0% 27.8% No 40.0% 69.0% 63.6% 38.5% 50.0% 92.9% 45.5% 50.0% 75.0% 72.2% Were you able to obtain this information? Office of Bilateral/ Private Sector/ Academia/ President/ Employee of PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister a Ministry Consultant Government Agency Private Bank CSO Media Think Tank Other Yes 100.0% 100.0% 75.0% 100.0% 100.0% 100.0% 75.0% 100.0% 50.0% 100.0% No 0.0% 0.0% 25.0% 0.0% 0.0% 0.0% 25.0% 0.0% 50.0% 0.0% Do you use/have you used the World Bank Group website? Office of Bilateral/ Private Sector/ Academia/ President/ Employee of PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister a Ministry Consultant Government Agency Private Bank CSO Media Think Tank Other Yes 69.2% 72.4% 84.6% 90.9% 100.0% 84.6% 66.7% 71.4% 75.0% 72.2% No 30.8% 27.6% 15.4% 9.1% 0.0% 15.4% 33.3% 28.6% 25.0% 27.8% Do you currently consult the World Bank Group social media sites (e.g., Facebook, blogs, Twitter, YouTube, and Flickr)? Office of Bilateral/ Private Sector/ Academia/ President/ Employee of PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister a Ministry Consultant Government Agency Private Bank CSO Media Think Tank Other Yes 23.1% 31.0% 30.0% 8.3% 11.1% 15.4% 44.4% 14.3% 25.0% 31.6% No 76.9% 69.0% 70.0% 91.7% 88.9% 84.6% 55.6% 85.7% 75.0% 68.4% 79 World Bank Group Country Opinion Survey 2016: Panama G. Communication and Information Sharing (continued) Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Office of Bilaterial/ Private Sector/ Academia/ President/ Employee of PMU/ Local Multilateral Financial Sector/ Research Institute/ Minister a Ministry Consultant Government Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD When I need information from the World Bank Group I 14 9.00 1.11 29 7.76 2.25 15 9.07 1.10 12 8.58 1.51 9 7.44 1.13 11 5.91 2.74 10 7.80 1.87 7 7.57 3.41 8 6.63 2.39 19 6.47 2.99 know how to find it* The World Bank Group’s social media channels are 9 8.67 1.41 22 7.27 2.41 10 8.90 1.29 13 7.38 2.90 4 7.75 1.71 6 8.33 1.51 9 8.44 0.73 4 8.25 2.87 6 5.83 3.06 10 7.80 2.04 valuable sources of information about the institution The World Bank Group is responsive to my information 14 9.14 1.10 20 8.80 1.40 15 9.27 1.33 11 7.27 2.49 7 7.57 1.51 5 7.80 3.35 7 8.71 1.11 6 7.50 2.59 7 5.29 1.11 12 7.00 2.52 requests and inquiries* *Significantly different between stakeholder groups 80 World Bank Group Country Opinion Survey 2016: Panama H. Background Information Currently, do you professionally collaborate/work with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country?* (Select only ONE response) Office of Bilateral/ Private Sector/ Academia/ President/ Employee of PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister a Ministry Consultant Government Agency Private Bank CSO Media Think Tank Other Yes 50.0% 51.7% 76.5% 23.1% 30.0% 7.1% 16.7% 0.0% 20.0% 22.7% No 50.0% 48.3% 23.5% 76.9% 70.0% 92.9% 83.3% 100.0% 80.0% 77.3% *Significantly different between stakeholder groups Which of the following agencies of the World Bank Group do you primarily engage with in Panama?* (Select only ONE response) Office of Bilateral/ Private Sector/ Academia/ President/ Employee of PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister a Ministry Consultant Government Agency Private Bank CSO Media Think Tank Other The World Bank 93.8% 92.6% 94.1% 91.7% 100.0% 20.0% 75.0% 62.5% 25.0% 64.3% The International Finance Corporation 6.3% 7.4% 0.0% 0.0% 0.0% 60.0% 12.5% 12.5% 25.0% 28.6% The Multilateral Investment Guarantee Agency 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Other 0.0% 0.0% 5.9% 8.3% 0.0% 20.0% 12.5% 25.0% 50.0% 7.1% *Significantly different between stakeholder groups Do your projects involve both the World Bank and the IFC? Office of Bilateral/ Private Sector/ Academia/ President/ Employee of PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister a Ministry Consultant Government Agency Private Bank CSO Media Think Tank Other Yes 20.0% 26.9% 25.0% 27.3% 55.6% 27.3% 10.0% 28.6% 0.0% 22.2% No 80.0% 73.1% 75.0% 72.7% 44.4% 72.7% 90.0% 71.4% 100.0% 77.8% If yes, what was your view of how the two institutions work together in Panama? (Select only ONE response) Office of Bilateral/ Private Sector/ Academia/ President/ Employee of PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister a Ministry Consultant Government Agency Private Bank CSO Media Think Tank Other The two institutions work well together 66.7% 71.4% 75.0% 66.7% 16.7% 0.0% 0.0% 100.0% 0.0% 50.0% The way the two institutions work together needs 0.0% 0.0% 0.0% 33.3% 83.3% 100.0% 100.0% 0.0% 0.0% 25.0% improvement The two institutions do not work well together 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Don't know 33.3% 28.6% 25.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 25.0% 81 World Bank Group Country Opinion Survey 2016: Panama H. Background Information (continued) Which of the following describes most of your exposure to the World Bank Group in Panama? (Choose no more than TWO) Office of Bilateral/ Private Sector/ Academia/ Percentage of Respondents President/ Employee of PMU/ Local Multilateral Financial Sector/ Research Institute/ (Responses combined) Minister a Ministry Consultant Government Agency Private Bank CSO Media Think Tank Other Observer* 6.3% 10.3% 0.0% 15.4% 10.0% 45.5% 9.1% 12.5% 0.0% 23.5% Use World Bank Group reports/data* 62.5% 27.6% 17.6% 15.4% 50.0% 45.5% 54.5% 62.5% 50.0% 52.9% Engage in World Bank Group related/sponsored 31.3% 65.5% 64.7% 46.2% 50.0% 18.2% 54.5% 37.5% 50.0% 23.5% events/activities Collaborate as part of my professional duties 25.0% 41.4% 58.8% 46.2% 40.0% 18.2% 9.1% 25.0% 20.0% 35.3% Use World Bank Group website for information, data, 25.0% 20.7% 11.8% 7.7% 10.0% 27.3% 36.4% 25.0% 40.0% 35.3% research, etc. *Significantly different between stakeholder groups What’s your gender?* Office of Bilateral/ Private Sector/ Academia/ President/ Employee of PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister a Ministry Consultant Government Agency Private Bank CSO Media Think Tank Other Female 25.0% 51.7% 64.7% 18.2% 20.0% 25.0% 63.6% 75.0% 40.0% 30.0% Male 75.0% 48.3% 35.3% 81.8% 80.0% 75.0% 36.4% 25.0% 60.0% 70.0% *Significantly different between stakeholder groups 82 World Bank Group Country Opinion Survey 2016: Panama Appendix C: Responses to Selected Questions by Level of Collaboration with the World Bank Group18 Note that this appendix presents comparative analysis of the data from those respondents who collaborate with the WBG vs. those respondents who do not collaborate with the WBG and covers the following selected questions from the FY16 Panama COS questionnaire: All 10-point scale questions and question B10 “When thinking about how the World Bank Group can have the most impact on development results in Panama, in which sectoral areas do you believe the World Bank Group should focus most of its resources in Panama?” Collaborating with the WBG N=54 Not collaborating with the WBG N=101 B. Overall Attitudes toward the World Bank Group How familiar are you with the work of these organizations in Panama? (1-Not familiar at all, 10-Extremely familiar) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD World Bank Group (WBG)* 54 8.31 1.96 101 6.78 2.45 Inter-American Development Bank (IDB/BID)* 53 8.51 1.75 98 7.60 2.16 Latin American Development Bank (CAF) 53 6.45 2.78 98 6.64 2.62 Central American Bank for Economic Integration 52 4.62 2.79 96 4.15 2.44 (CABEI/BCiE) *Significantly different between collaborators and non-collaborators Overall, please rate your impression of the effectiveness of these organizations in Panama. (1-Not effective at all, 10-Extremely effective) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD World Bank Group (WBG)* 52 8.23 1.46 87 7.33 2.02 Inter-American Development Bank (IDB/BID)* 51 8.39 1.48 90 7.52 1.72 Latin American Development Bank (CAF) 43 7.35 1.90 87 6.84 2.29 Central American Bank for Economic Integration 35 5.03 2.68 55 4.95 2.70 (CABEI/BCiE) *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Panama 52 8.96 1.12 86 8.13 1.70 solve its most complicated development challenges?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators 18Only 155 respondents provided information about their level of collaboration with the World Bank Group (question H3 in the questionnaire). Therefore, only these respondents were included in the analysis presented in this appendix. 83 World Bank Group Country Opinion Survey 2016: Panama B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Panama, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Panama? (Choose no more than THREE) Percentage of Respondents Collaborating with Not collaborating (Responses combined) the WBG with the WBG Health 20.4% 26.5% Transport 13.0% 22.4% Agricultural development 20.4% 23.5% Global/regional integration 0.0% 2.0% Job creation/employment 5.6% 6.1% Public sector governance/reform* 33.3% 16.3% Social protection* 13.0% 4.1% Rural development 7.4% 14.3% Foreign direct investment 0.0% 3.1% Education 50.0% 57.1% Energy 3.7% 1.0% Gender equity 1.9% 3.1% Urban development 3.7% 2.0% Environmental sustainability 18.5% 10.2% Economic growth 3.7% 9.2% Private sector development 1.9% 9.2% Water and sanitation 31.5% 26.5% Climate change 1.9% 8.2% Information and communications technology 5.6% 2.0% Trade and exports 1.9% 1.0% Equality of opportunity 9.3% 6.1% Communicable/non-communicable diseases 1.9% 0.0% Natural resource management 1.9% 2.0% Poverty reduction 33.3% 21.4% Anti corruption 1.9% 6.1% Disaster management 5.6% 2.0% Indigenous people 5.6% 10.2% *Significantly different between collaborators and non-collaborators To what extent do you agree with the following statements about the World Bank Group’s work in Panama? (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 49 7.69 1.88 90 7.01 2.24 development in Panama The World Bank Group’s work is aligned with what I consider 49 7.55 1.96 89 6.84 2.06 the development priorities for Panama 84 World Bank Group Country Opinion Survey 2016: Panama B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Panama, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Responsiveness to needs 50 7.46 1.75 80 7.28 1.83 Flexibility (in terms of the institution’s products and services) 50 7.30 1.83 73 6.82 1.83 Flexibility (in terms of changing country circumstances) 48 7.35 1.76 76 6.79 1.94 Being inclusive* 46 7.91 1.70 78 7.05 2.06 Openness (sharing data and other information) 48 7.92 1.60 80 7.46 1.92 Collaboration with the Government* 49 8.47 1.37 84 7.69 1.71 The speed in which it gets things accomplished on the 50 7.30 1.88 75 6.56 1.93 ground* Ease of access to the people at the World Bank Group who 50 7.90 2.19 81 6.33 2.49 are making decisions important to my work* Collaboration with civil society 37 7.08 2.25 73 6.99 1.92 Staff accessibility* 50 7.82 2.24 76 6.87 2.12 Collaboration with the private sector 31 7.68 1.70 72 6.99 1.75 Straightforwardness and honesty 49 8.53 1.89 78 8.08 1.54 Treating clients and stakeholders in Panama with respect* 49 8.94 1.33 72 8.04 1.62 Being a long-term partner* 47 9.00 1.29 84 8.07 1.71 *Significantly different between collaborators and non-collaborators 85 World Bank Group Country Opinion Survey 2016: Panama C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Panama? (1-Not important at all, 10-Very important) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Transport* 47 7.06 2.05 87 8.06 1.97 Anti-corruption 49 7.80 1.66 88 7.98 2.08 Indigenous people 50 8.24 1.64 88 8.02 1.79 Urban development 48 7.85 1.80 85 7.85 1.87 Environmental sustainability 51 8.57 1.30 85 8.39 1.64 Trade and exports 42 7.00 1.74 84 7.21 2.14 Information and communications technology 51 7.39 1.79 83 7.45 1.95 Poverty reduction 52 9.06 1.13 91 8.73 1.73 Gender equity 50 7.74 1.87 83 8.01 1.95 Private sector development 44 6.70 1.97 84 7.27 2.29 Foreign direct investment 43 6.74 1.90 78 7.23 2.14 Water and sanitation 52 8.98 1.15 90 8.58 1.71 Economic growth 51 8.29 1.76 86 8.28 1.60 Energy 45 8.22 1.54 86 8.00 1.87 Disaster management 46 7.96 1.74 82 7.54 2.02 Public sector governance/reform* 50 8.98 1.30 85 8.08 1.87 Job creation/employment 49 7.37 2.02 84 7.48 2.11 Communicable/non-communicable diseases 43 7.12 1.95 82 7.35 2.04 Equality of opportunity 52 7.94 1.88 88 8.22 1.83 Social protection 49 8.06 1.81 86 7.55 1.96 Rural development 51 8.29 1.53 87 8.31 1.69 Global/regional integration 46 7.24 2.07 85 7.73 1.96 Natural resource management 45 7.31 2.04 82 7.40 2.29 Health 50 8.66 1.32 91 8.55 1.92 Climate change 52 8.54 1.36 86 8.42 1.86 Agricultural development* 51 7.78 1.86 86 8.49 1.79 Education 50 8.88 1.61 92 8.99 1.57 *Significantly different between collaborators and non-collaborators 86 World Bank Group Country Opinion Survey 2016: Panama C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Panama? (1-Not effective at all, 10-Very effective) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Gender equity 18 7.78 1.90 37 7.41 1.92 Transport 16 8.00 1.46 53 7.49 1.46 Urban development 25 7.92 1.63 53 7.58 1.51 Environmental sustainability 32 7.94 1.64 53 7.66 1.66 Communicable/non-communicable diseases 11 6.55 2.21 38 6.97 1.62 Poverty reduction 44 8.30 1.66 63 7.98 1.61 Private sector development 15 7.60 1.84 45 7.53 1.50 Water and sanitation* 44 8.73 1.39 57 8.05 1.56 Economic growth 26 8.54 1.56 57 7.82 1.64 Health 34 8.29 1.59 52 7.52 1.88 Disaster management* 27 8.00 1.75 39 7.15 1.65 Public sector governance/reform* 40 8.38 1.72 52 7.54 1.74 Job creation/employment 24 6.71 1.97 43 7.42 1.55 Equality of opportunity 29 8.24 1.88 50 7.44 2.17 Energy 20 7.65 1.90 50 7.70 1.50 Rural development 31 7.87 2.06 52 7.83 1.63 Global/regional integration 17 7.47 1.87 51 7.78 1.51 Education 30 8.23 2.08 54 7.70 1.76 Social protection 36 8.31 1.94 46 7.54 1.76 Climate change 28 8.46 1.60 47 7.72 1.64 Indigenous people 36 8.31 1.92 50 7.64 1.78 Agricultural development 19 7.00 2.43 50 7.48 1.82 *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent does the World Bank Group’s work help to 51 7.65 1.65 80 7.49 1.84 achieve development results in Panama? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Panama? (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD The World Bank Group's financial instruments meet the 51 7.73 1.76 79 7.24 1.88 needs of Panama The World Bank Group meets Panama’s needs for 50 7.52 1.90 79 7.39 1.89 knowledge services Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe the World Bank Group 46 7.28 1.80 66 7.24 2.15 measures and corrects its work in real time in Panama? (1-To no degree at all, 10-To a very significant degree) 87 World Bank Group Country Opinion Survey 2016: Panama D. The World Bank Group’s Knowledge Work and Activities In Panama, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Are timely 48 7.83 1.92 74 7.55 1.81 Lead to practical solutions 49 7.84 1.74 76 7.53 1.78 Are accessible (well written and easy to understand) 51 7.63 1.97 77 7.42 1.70 Are translated enough into local language 47 7.72 1.86 76 7.64 1.98 Are adaptable to Panama’s specific development challenges 48 7.69 1.82 75 7.47 1.86 and country circumstances Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to 50 8.08 1.78 86 7.93 2.02 development results in your country? Overall, how would you rate the technical quality of the World 52 8.31 1.60 80 8.35 1.48 Bank Group's knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) 88 World Bank Group Country Opinion Survey 2016: Panama E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD The World Bank Group disburses funds promptly* 42 7.95 1.62 56 7.04 1.85 The World Bank Group effectively monitors and evaluates the 49 7.96 1.97 73 7.67 1.75 projects and programs it supports The World Bank Group’s approvals and reviews are done in a 45 7.69 1.81 63 7.33 2.02 timely fashion The World Bank Group’s “Safeguard Policy” requirements are 41 8.15 1.53 57 7.67 1.85 reasonable The World Bank Group’s conditions on its lending are 46 7.87 1.81 69 7.49 1.84 reasonable The World Bank Group takes decisions quickly in Panama 46 7.26 1.72 63 7.05 1.83 Working with the World Bank Group increases Panama's 50 8.30 1.74 73 7.89 1.80 institutional capacity Where country systems are adequate, the World Bank Group 42 8.33 1.46 58 7.81 1.73 makes appropriate use of them The World Bank Group provides effective implementation 51 7.94 2.21 66 7.74 1.75 support *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public 31 7.06 1.98 67 7.48 1.71 partnerships in Panama? (1-To no degree at all, 10-To a very significant degree) G. Communication and Information Sharing Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD When I need information from the World Bank Group I know 50 8.62 1.50 85 7.15 2.56 how to find it* The World Bank Group’s social media channels are valuable 34 8.15 1.79 60 7.65 2.39 sources of information about the institution The World Bank Group is responsive to my information 42 8.88 1.45 63 7.60 2.28 requests and inquiries* *Significantly different between collaborators and non-collaborators 89 World Bank Group Country Opinion Survey 2016: Panama Appendix D: Responses to Selected Questions by Year19 *All data presented in this appendix are weighted. As a result, means of the FY 2016 data and the total number of respondents each year will be slightly different from those in FY 2013 appendices. FY 2013 Number of comparable respondents = 47  FY 2016 Number of comparable respondents = 125 By weighting the FY 2013 data against the FY 2016 data based on the question about current position (H1: stakeholder group), the two years’ data has the same stakeholder composition and thus is comparable. Only stakeholder groups which were present in both years were included in the weighting and analysis. Respondents from the “office of parliamentarian,” “ NGO/Community Based Organization,” “trade unions,” “faith-based groups,” “youth groups,” “the judiciary branch,” and “other” were therefore not included in the analysis below. The weighted stakeholder breakdown is presented below: Percentage of Respondents FY2016 FY2013 Office of the President, Prime Minister 2.4% 2.4% Office of Minister 10.4% 10.4% Employee of a Ministry, Ministerial Department or Implementation 23.2% 23.2% Agency PMU/ Consultant/Contractor working on World Bank Group supported 13.6% 13.6% project/program Local Government Office or Staff 10.4% 10.4% Bilateral/Multilateral Agency 8.0% 8.0% Private Sector Organization 6.4% 6.4% Private Foundation 1.6% 1.6% Financial Sector/Private Bank 4.8% 4.8% Media 7.2% 7.2% Independent Government Institution 4.0% 4.0% Academia/Research Institute/Think Tank 8.0% 8.0% A. General Issues Facing Panama In general would you say that Panama is headed in…?* Percentage of Respondents FY2016 FY2013 The right direction 73.2% 89.4% The wrong direction 8.9% 0.0% Not sure 17.9% 10.6% *Significantly different between FY2016 and FY2013 B. Overall Attitudes toward the World Bank Group How familiar are you with the work of these organizations in Panama? year FY 2016 FY 2013 N Mean SD N Mean SD World Bank Group (WBG) 125 7.60 2.24 47 8.06 1.93 Inter-American Development Bank (IDB/BID) 123 8.13 1.86 47 8.34 2.26 Latin American Development Bank (CAF) 122 6.72 2.62 47 6.00 3.41 Central American Bank for Economic Integration 119 4.34 2.63 (CABEI/BCiE) (1-Not familiar at all, 10-Extremely familiar) 19 Only those questions that were asked in the FY 2013 and FY 2016 country opinion surveys, with similar response scales/options, are presented. 90 World Bank Group Country Opinion Survey 2016: Panama B. Overall Attitudes toward the World Bank Group (continued) Overall, please rate your impression of the effectiveness of these organizations in Panama. year FY 2016 FY 2013 N Mean SD N Mean SD World Bank Group (WBG) 112 7.93 1.64 47 7.76 1.67 Inter-Am erican Developm ent Bank (IDB/BID) 115 7.98 1.60 46 7.53 2.01 Latin Am erican Developm ent Bank (CAF)* 105 7.12 2.12 41 5.39 2.80 Central Am erican Bank for Econom ic Integration 74 5.07 2.80 (CABEI/BCiE) (1-Not effective at all, 10-Very effective) *Significantly different between FY2016 and FY2013 year FY 2016 FY 2013 N Mean SD N Mean SD To what extent do you believe the World Bank Group’s s taff is well prepared (e.g., s kills and 114 8.47 1.64 45 8.31 1.63 knowledge) to help Panam a s olve its m os t com plicated developm ent challenges ? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group’s work in Panama? (1-Strongly disagree, 10-Strongly agree) year FY 2016 FY 2013 N Mean SD N Mean SD Overall the World Bank Group currently plays a 112 7.35 2.17 45 7.55 1.98 relevant role in development in Panama The World Bank Group’s work is aligned with what I consider the development priorities for 112 7.31 1.95 45 7.41 1.79 Panama To what extent is the World Bank Group an effective development partner in Panama, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) year FY 2016 FY 2013 N Mean SD N Mean SD Responsiveness to needs 107 7.46 1.78 44 7.15 1.87 Flexibility (in terms of the institution’s products 105 7.10 1.81 43 7.20 2.02 and services) Flexibility (in terms of changing country 102 7.17 1.84 circumstances) Being inclusive 103 7.64 1.86 Openness (sharing data and other information) 106 7.76 1.75 42 7.92 1.90 Collaboration with the Government 108 8.07 1.50 39 8.48 1.58 The speed in which it gets things accomplished 104 7.08 1.86 on the ground Ease of access to the people at the World Bank Group who are making decisions important to my 107 7.22 2.34 work Collaboration with civil society 88 7.27 1.92 Staff accessibility 104 7.49 2.01 Collaboration with the private sector 84 7.39 1.69 Straightforwardness and honesty 108 8.38 1.61 Treating clients and stakeholders in Panama with 102 8.57 1.47 40 8.95 1.22 respect Being a long-term partner 109 8.51 1.58 91 World Bank Group Country Opinion Survey 2016: Panama C. World Bank Group’s Effectiveness and Results How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Panama? (1-Not effective at all, 10-Very effective) year FY 2016 FY 2013 N Mean SD N Mean SD Gender equity* 49 7.67 1.83 38 5.90 2.75 Transport 57 7.77 1.48 Urban development* 66 7.83 1.54 40 6.89 2.31 Environmental sustainability* 74 7.82 1.63 42 6.59 2.68 Communicable/non-communicable diseases 44 6.91 1.78 Poverty reduction* 92 8.18 1.55 42 7.22 2.65 Private sector development 51 7.55 1.60 Water and sanitation* 88 8.39 1.48 43 7.04 2.60 Economic growth 73 8.08 1.63 Health 74 7.86 1.70 40 7.50 2.60 Disaster management* 58 7.52 1.71 36 6.01 2.68 Public sector governance/ reform 81 7.95 1.72 44 7.51 2.37 Job creation/employment 58 7.21 1.64 Equality of opportunity 68 7.99 1.76 Energy 60 7.72 1.63 Rural development* 70 7.99 1.65 41 6.95 2.78 Global/regional integration 59 7.76 1.51 36 7.25 2.15 Education* 72 8.01 1.80 37 6.03 2.72 Social protection* 71 7.94 1.86 31 6.59 2.80 Climate change* 65 8.06 1.64 37 6.20 2.66 Indigenous people 74 8.07 1.79 Agricultural development* 56 7.50 1.95 38 5.96 2.70 *Significantly different between FY2016 and FY2013 year FY 2016 FY 2013 N Mean SD N Mean SD To what extent does the World Bank Group’s work 111 7.63 1.73 45 7.27 1.46 help to achieve development results in Panama? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Panama? (1-Strongly disagree, 10-Strongly agree) year FY 2016 FY 2013 N Mean SD N Mean SD The World Bank Group's financial instruments (i.e., investment lending, Development Policy 112 7.50 1.80 46 7.02 1.88 Loan, Trust Funds, Program 4 Result, etc.) meet the needs of Panama The World Bank Group meets Panama’s needs for knowledge services (e.g., research, analysis, 111 7.50 1.84 43 7.17 2.40 data, technical assistance) 92 World Bank Group Country Opinion Survey 2016: Panama D. The World Bank Group’s Knowledge Work and Activities In Panama, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) year FY 2016 FY 2013 N Mean SD N Mean SD Are timely* 103 7.81 1.77 46 6.72 1.87 Lead to practical solutions 104 7.76 1.69 Are accessible (well written and easy to 107 7.64 1.66 44 7.60 2.26 understand) Are translated enough into local language* 103 7.78 1.86 40 6.86 2.25 Are adaptable to Panama’s specific development 104 7.64 1.76 37 7.59 2.20 challenges and country circumstances *Significantly different between FY2016 and FY2013 year FY 2016 FY 2013 N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work 112 8.06 1.90 47 8.41 1.42 and activities make to development results in your country? Overall, how would you rate the technical quality of the World Bank Group's knowledge work and 110 8.42 1.40 45 8.61 1.54 activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) year FY 2016 FY 2013 N Mean SD N Mean SD The World Bank Group disburses funds promptly* 82 7.43 1.85 31 6.04 2.84 The World Bank Group effectively monitors and 103 7.85 1.80 45 7.78 1.83 evaluates the projects and programs it supports The World Bank Group’s approvals and reviews 92 7.50 1.92 35 7.13 1.82 are done in a timely fashion The World Bank Group’s “Safeguard Policy” 83 7.89 1.74 35 7.56 2.38 requirements are reasonable The World Bank Group’s conditions on its lending 98 7.65 1.85 38 7.21 2.17 are reasonable The World Bank Group takes decisions quickly in 95 7.18 1.76 Panama Working with the World Bank Group increases 103 8.10 1.73 43 7.65 2.30 Panama's institutional capacity Where country systems are adequate, the World 84 8.07 1.58 32 7.56 1.72 Bank Group makes appropriate use of them The World Bank Group provides effective 101 7.88 1.87 37 7.93 1.90 implementation support *Significantly different between FY2016 and FY2013 93 World Bank Group Country Opinion Survey 2016: Panama G. Communication and Information Sharing (continued) Are you aware of the World Bank Group’s Access to Information Policies under which the World Bank Group discloses any information in its possession that is not on a list of exceptions? Percentage of Respondents FY2016 FY2013 Yes 36.7% 38.3% No 63.3% 61.7% Have you requested information from the World Bank Group on its activities in the past year? Percentage of Respondents FY2016 FY2013 Yes 40.7% 44.7% No 59.3% 55.3% Were you able to obtain this information? Percentage of Respondents FY2016 FY2013 Yes 95.5% 95.2% No 4.5% 4.8% Do you use/have you used the World Bank Group website? Percentage of Respondents FY2016 FY2013 Yes 80.9% 76.6% No 19.1% 23.4% Please rate how much you agree with the following statement. (1-Strongly disagree, 10-Strongly agree) year FY 2016 FY 2013 N Mean SD N Mean SD When I need information from the World Bank Group I know how to find it (e.g., whom to call, 112 7.88 2.19 37 7.16 2.51 where to reach them, etc.) The World Bank Group is responsive to my 89 8.22 2.05 information requests and inquiries 94 World Bank Group Country Opinion Survey 2016: Panama Appendix E: Indicator Questions as a Function of Exposure to the World Bank Group Currently, do you professionally Which of the following describes most of your exposure to the World Bank Group in Panama? (Choose no more than TWO) collaborate/work with the World Bank Indicator Question Group in your country? Observer Use WB reports/data Engage in WB activities Collaborate Use WB website Not collaborating Collaborating with No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean with the WBG the WBG Overall effectiveness of the World Bank Group (WBG) in 7.33 8.23 7.95 6.94 7.78 7.85 7.52 8.13 7.77 7.87 7.99 7.14 Panama Overall the World Bank Group currently plays a relevant 7.01 7.69 7.44 6.50 7.28 7.35 7.07 7.55 7.23 7.47 7.60 6.25 role in development in Panama The World Bank Group’s work is aligned with what I 6.84 7.55 7.27 6.12 7.08 7.18 6.93 7.34 7.08 7.20 7.28 6.54 consider the development priorities for Panama Responsiveness to needs 7.28 7.46 7.48 6.82 7.35 7.44 7.38 7.40 7.09 7.91 7.61 6.61 Flexibility (in terms of the institution’s products and 6.82 7.30 7.11 6.78 6.99 7.17 7.02 7.11 6.94 7.28 7.26 6.35 services) Flexibility (in terms of changing country circumstances) 6.79 7.35 7.16 6.64 7.03 7.21 7.06 7.14 6.97 7.33 7.23 6.65 Being inclusive 7.05 7.91 7.59 6.73 7.49 7.47 7.42 7.55 7.25 7.97 7.65 6.97 Openness (sharing data and other information) 7.46 7.92 7.72 7.50 7.59 7.84 7.70 7.68 7.63 7.80 7.78 7.39 Collaboration with the Government 7.69 8.47 8.10 7.76 8.04 8.08 7.94 8.19 7.93 8.28 8.15 7.77 The speed in which it gets things accomplished on the 6.56 7.30 6.98 6.71 6.81 7.17 6.95 6.95 6.73 7.35 7.10 6.48 ground Ease of access to the people at the World Bank Group 6.33 7.90 7.15 6.38 6.97 7.16 6.97 7.13 6.65 7.77 7.29 6.21 who are making decisions important to my work Collaboration with civil society 6.99 7.08 7.14 6.86 6.98 7.27 7.14 7.06 6.88 7.65 7.25 6.72 Staff accessibility 6.87 7.82 7.40 7.00 7.29 7.46 7.24 7.47 7.12 7.79 7.47 6.96 Collaboration with the private sector 6.99 7.68 7.37 7.07 7.11 7.58 7.37 7.28 7.19 7.68 7.51 6.81 Straightforwardness and honesty 8.08 8.53 8.39 7.67 8.13 8.54 8.18 8.43 8.23 8.43 8.51 7.62 Treating clients and stakeholders in Panama with 8.04 8.94 8.49 8.46 8.52 8.43 8.31 8.67 8.34 8.74 8.70 7.78 respect Being a long-term partner 8.07 9.00 8.55 7.63 8.30 8.62 8.16 8.76 8.29 8.74 8.66 7.74 To what extent does the World Bank Group’s work help 7.49 7.65 7.61 7.47 7.48 7.75 7.48 7.70 7.61 7.57 7.78 6.93 to achieve development results in Panama? The World Bank Group's financial instruments (i.e., investment lending, Development Policy Loan, Trust 7.24 7.73 7.50 7.13 7.32 7.63 7.47 7.43 7.27 7.78 7.66 6.70 Funds, Program 4 Result, etc.) meet the needs of Panama The World Bank Group meets Panama’s needs for knowledge services (e.g., research, analysis, data, 7.39 7.52 7.49 7.50 7.30 7.75 7.37 7.62 7.45 7.56 7.73 6.52 technical assistance) The World Bank Group’s knowledge work and activities are adaptable to Panama’s specific development 7.47 7.69 7.56 7.92 7.48 7.76 7.58 7.61 7.68 7.43 7.73 7.15 challenges and country circumstances Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities 7.93 8.08 8.03 7.94 7.84 8.26 8.03 8.00 8.00 8.04 8.18 7.45 make to development results in your country? Overall, how would you rate the technical quality of the 8.35 8.31 8.33 8.71 8.17 8.65 8.45 8.29 8.36 8.38 8.42 8.19 World Bank Group's knowledge work and activities? The World Bank Group takes decisions quickly in 7.05 7.26 7.21 7.09 7.11 7.34 7.11 7.28 7.21 7.17 7.33 6.75 Panama Where country systems (e.g., procurement, financial management, etc.) are adequate, the World Bank 7.81 8.33 8.09 8.11 8.12 8.05 8.16 8.02 8.00 8.24 8.15 7.84 Group makes appropriate use of them Yellow highlight indicates significant difference between Yes and No means. 95 World Bank Group Country Opinion Survey 2016: Panama Appendix F: Panama FY 2016 Questionnaire World Bank Group Country Survey FY16 – Panama The World Bank Group is interested in gauging the views of clients and partners who are either involved in development in Panama or who observe activities related to social and economic development. The following survey will give the World Bank Group’s team that works in Panama, greater insight into how the Bank’s work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders, and to develop more effective strategies that support development in Panama. A local independent firm has been hired to oversee the logistics of this survey. This ensures anonymity and confidentiality. We hope you’ll be candid. Finally, the survey relates to the World Bank Group’s work. The World Bank Group consists of IBRD, IDA, IFC, MIGA, and ICSID. When responding to the survey, please consider the area of the World Bank Group with which you are most familiar. To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. SECTION A: GENERAL ISSUES FACING PANAMA A1. In general would you say that Panama is headed in ... ? 1 The right direction 2 The wrong direction 3 Not sure 96 World Bank Group Country Opinion Survey 2016: Panama SECTION A: GENERAL ISSUES A2. Listed below are a number of development priorities in Panama. Please identify which of the following you consider the most important development priorities in Panama? (Choose no more than THREE) 1 Global/regional integration 15 Climate change (e.g., mitigation, adaptation) Public sector governance/ reform (i.e., 2 regulatory framework, public sector efficiency, 16 Poverty reduction and transparency) Social protection (e.g., pensions, targeted 3 17 Transport (e.g., roads, bridges, transportation, logistics) social assistance) 4 Gender equity 18 Education 5 Private sector development 19 Agricultural development 6 Foreign direct investment 20 Trade and exports 7 Urban development 21 Indigenous people 8 Energy 22 Anti corruption 9 Job creation/employment 23 Communicable/non-communicable diseases 10 Rural development 24 Natural resource management (e.g., oil, gas, mining) 11 Water and sanitation 25 Economic growth 12 Environmental sustainability 26 Disaster management 13 Equality of opportunity (i.e., equity) 27 Information and communications technology 14 Health A3. The World Bank Group has committed itself to twin goals: ending extreme poverty by 2030 and boosting shared prosperity. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Panama? (Choose no more than THREE) 1 Water and sanitation 14 Anti corruption 2 Equality of opportunity (i.e., equity) 15 Education 3 Rural development 16 Foreign direct investment 4 Climate change (e.g., mitigation, adaptation) 17 Energy Public sector governance/ reform (i.e., regulatory 5 Global/regional integration 18 framework, public sector efficiency, and transparency) 6 Gender equity 19 Private sector development 7 Economic growth 20 Natural resource management (e.g., oil, gas, mining) 8 Urban development 21 Environmental sustainability 9 Indigenous people 22 Health Social protection (e.g., pensions, targeted 10 23 Agricultural development social assistance) Transport (e.g., roads, bridges, transportation, 11 24 Disaster management logistics) 12 Communicable/non-communicable diseases 25 Job creation/employment 13 Information and communications technology 26 Trade and exports 97 World Bank Group Country Opinion Survey 2016: Panama SECTION A: GENERAL ISSUES A4. The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Panama? (Choose no more than TWO) 1 Consistent economic growth 2 More reliable social safety net 3 Greater access to micro-finance for the poor 4 Greater voice and participation for citizens to help ensure greater accountability 5 Greater access to health and nutrition for citizens 6 Better entrepreneurial opportunities (i.e., to start small and medium sized businesses) 7 A growing middle class 8 Better opportunity for the poor who live in rural areas 9 Better opportunity for the poor who live in urban areas 10 Better employment opportunities for young people 11 Better employment opportunities for women 12 Greater equity of fiscal policy 13 Education and training that better ensure job opportunity 14 Better quality public services 15 Other (please specify):_____________________________________ A5. Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem or not a problem at all in Panama? (Select only ONE response) 1 A very big problem 2 A moderately big problem 3 A small problem 4 Not a problem at all 5 Don’t know A6. In your view, is global climate change a very serious problem, somewhat serious, not too serious, or not a problem? (Select only ONE response) 1 A very serious problem 2 A somewhat serious problem 3 Not too serious problem 4 Not a problem 5 Don’t know 98 World Bank Group Country Opinion Survey 2016: Panama SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP How familiar are you with the work of these organizations in Panama? Not familiar Extremely familiar at all B1 World Bank Group (WBG) 1 2 3 4 5 6 7 8 9 10 B2 Inter-American Development Bank (IDB/BID) 1 2 3 4 5 6 7 8 9 10 B3 Latin American Development Bank (CAF) 1 2 3 4 5 6 7 8 9 10 Central American Bank for Economic B4 1 2 3 4 5 6 7 8 9 10 Integration (CABEI/BCiE) Overall, please rate your impression of the effectiveness of these organizations in Panama. Not effective Extremely Don't at all effective know B5 World Bank Group (WBG) 1 2 3 4 5 6 7 8 9 10 B6 Inter-American Development Bank (IDB/BID) 1 2 3 4 5 6 7 8 9 10 B7 Latin American Development Bank (CAF) 1 2 3 4 5 6 7 8 9 10 Central American Bank for Economic B8 1 2 3 4 5 6 7 8 9 10 Integration (CABEI/BCiE) B9. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Panama solve its most complicated development challenges? 1 2 3 4 5 6 7 8 9 10  To a very significant To no degree at all Don't know degree B10. When thinking about how the World Bank Group can have the most impact on development results in Panama, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Panama? (Choose no more than THREE) 1 Health 15 Economic growth Transport (e.g., roads, bridges, transportation, 2 16 Private sector development logistics) 3 Agricultural development 17 Water and sanitation 4 Global/regional integration 18 Climate change (e.g., mitigation, adaptation) 5 Job creation/employment 19 Information and communications technology Public sector governance/ reform (i.e., regulatory 6 framework, public sector efficiency, and 20 Trade and exports transparency) Social protection (e.g., pensions, targeted social 7 21 Equality of opportunity (i.e., equity) assistance) 8 Rural development 22 Communicable/non-communicable diseases 9 Foreign direct investment 23 Natural resource management (e.g., oil, gas, mining) 10 Education 24 Poverty reduction 11 Energy 25 Anti corruption 12 Gender equity 26 Disaster management 13 Urban development 27 Indigenous people 14 Environmental sustainability 99 World Bank Group Country Opinion Survey 2016: Panama SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B11. When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Panama? Greatest Value Second Greatest Value (Choose only ONE) (Choose only ONE) 1 Policy advice, studies, analyses   2 Data and statistics   3 Convening/Facilitating   4 Financial resources   5 Capacity development   6 Technical assistance   Help to bring discipline/effective supervision to 7   implementation of investment projects 8 Mobilizing third party financial resources   9 Donor coordination   Linkage to non-Bank expertise (i.e., South-South 10   knowledge sharing) 11 Other (please specify): ________________________   B12. Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Panama? (Choose no more than TWO) 1 Too influenced by developed countries 2 Not exploring alternative policy options 3 Not collaborating enough with stakeholders outside the Government 4 Its advice and strategies do not lend themselves to practical problem solving 5 Not enough public disclosure of its work 6 Not client focused 7 The credibility of its knowledge/data 8 World Bank Group’s processes too complex 9 Staff too inaccessible 10 World Bank Group’s processes too slow (e.g., too bureaucratic in its operational policies and procedures) 11 Not aligned with country priorities 12 Not adequately sensitive to political/social realities in Panama 13 Other (please specify): __________________________________________________ 14 Don’t know 100 World Bank Group Country Opinion Survey 2016: Panama SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B13. Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Panama? (Choose no more than TWO) 1 Trust Fund management 2 Knowledge products/services (analytical work, studies, surveys, etc.) 3 Capacity development 4 Technical assistance (advice, best practice, international experience, etc.) 5 Investment lending (financing specific projects) 6 Policy based lending / budget support to the Government 7 Multi-sectoral approaches 8 Other (please specify): __________________________________________________ 9 Don’t know B14. To what extent do you believe that the World Bank Group’s work and support help the poorest in Panama? (Select only ONE response) 1 To a fully sufficient degree 2 To a somewhat sufficient degree 3 To a somewhat insufficient degree 4 To a very insufficient degree 5 Don’t know To what extent do you agree with the following statements about the World Bank Group’s work in Panama? Strongly Strongly Don't disagree agree know Overall the World Bank Group currently plays a B15 1 2 3 4 5 6 7 8 9 10  relevant role in development in Panama The World Bank Group’s work is aligned with what I B16 1 2 3 4 5 6 7 8 9 10  consider the development priorities for Panama 101 World Bank Group Country Opinion Survey 2016: Panama SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP To what extent is the World Bank Group an effective development partner in Panama, in terms of each of the following? To no To a very Don't degree at significant know all degree B17 Responsiveness to needs 1 2 3 4 5 6 7 8 9 10  Flexibility (in terms of the institution’s products and B18 1 2 3 4 5 6 7 8 9 10  services) Flexibility (in terms of changing country B19 1 2 3 4 5 6 7 8 9 10  circumstances) B20 Being inclusive 1 2 3 4 5 6 7 8 9 10  B21 Openness (sharing data and other information) 1 2 3 4 5 6 7 8 9 10  B22 Collaboration with the Government 1 2 3 4 5 6 7 8 9 10  The speed in which it gets things accomplished on B23 1 2 3 4 5 6 7 8 9 10  the ground Ease of access to the people at the World Bank B24 Group who are making decisions important to my 1 2 3 4 5 6 7 8 9 10  work B25 Collaboration with civil society 1 2 3 4 5 6 7 8 9 10  B26 Staff accessibility 1 2 3 4 5 6 7 8 9 10  B27 Collaboration with the private sector 1 2 3 4 5 6 7 8 9 10  B28 Straightforwardness and honesty 1 2 3 4 5 6 7 8 9 10  Treating clients and stakeholders in Panama with B29 1 2 3 4 5 6 7 8 9 10  respect B30 Being a long-term partner 1 2 3 4 5 6 7 8 9 10  B31. When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) 1 The Government works inefficiently 2 The World Bank Group is not sensitive enough to political/social realities on the ground 3 Lack of/inadequate levels of capacity in Government 4 There is not an adequate level of citizen/civil society participation 5 The World Bank Group works too slowly 6 The World Bank Group does not do adequate follow through/follow-up 7 Political pressures and obstacles 8 Reforms are not well thought out in light of country challenges 9 Other (please specify): ________________________________________ 102 World Bank Group Country Opinion Survey 2016: Panama SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C1. In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Panama? Not important Very Don't at all important know Transport (e.g., roads, bridges, transportation, 1 1 2 3 4 5 6 7 8 9 10  logistics) 2 Anti corruption 1 2 3 4 5 6 7 8 9 10  3 Indigenous people 1 2 3 4 5 6 7 8 9 10  4 Urban development 1 2 3 4 5 6 7 8 9 10  5 Environmental sustainability 1 2 3 4 5 6 7 8 9 10  6 Trade and exports 1 2 3 4 5 6 7 8 9 10  7 Information and communications technology 1 2 3 4 5 6 7 8 9 10  8 Poverty reduction 1 2 3 4 5 6 7 8 9 10  9 Gender equity 1 2 3 4 5 6 7 8 9 10  10 Private sector development 1 2 3 4 5 6 7 8 9 10  11 Foreign direct investment 1 2 3 4 5 6 7 8 9 10  12 Water and sanitation 1 2 3 4 5 6 7 8 9 10  13 Economic growth 1 2 3 4 5 6 7 8 9 10  14 Energy 1 2 3 4 5 6 7 8 9 10  15 Disaster management 1 2 3 4 5 6 7 8 9 10  Public sector governance/ reform (i.e., regulatory 16 framework, public sector efficiency, and 1 2 3 4 5 6 7 8 9 10  transparency) 17 Job creation/employment 1 2 3 4 5 6 7 8 9 10  18 Communicable/non-communicable diseases 1 2 3 4 5 6 7 8 9 10  19 Equality of opportunity (i.e., equity) 1 2 3 4 5 6 7 8 9 10  Social protection (e.g., pensions, targeted social 20 1 2 3 4 5 6 7 8 9 10  assistance) 21 Rural development 1 2 3 4 5 6 7 8 9 10  22 Global/regional integration 1 2 3 4 5 6 7 8 9 10  23 Natural resource management (e.g., oil, gas, mining) 1 2 3 4 5 6 7 8 9 10  24 Health 1 2 3 4 5 6 7 8 9 10  25 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10  26 Agricultural development 1 2 3 4 5 6 7 8 9 10  27 Education 1 2 3 4 5 6 7 8 9 10  103 World Bank Group Country Opinion Survey 2016: Panama SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C2. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Panama? (If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know”) Not effective Very Don't at all effective know 1 Gender equity 1 2 3 4 5 6 7 8 9 10  Transport (e.g., roads, bridges, transportation, 2 1 2 3 4 5 6 7 8 9 10  logistics) 3 Urban development 1 2 3 4 5 6 7 8 9 10  4 Environmental sustainability 1 2 3 4 5 6 7 8 9 10  5 Communicable/non-communicable diseases 1 2 3 4 5 6 7 8 9 10  6 Poverty reduction 1 2 3 4 5 6 7 8 9 10  7 Private sector development 1 2 3 4 5 6 7 8 9 10  8 Water and sanitation 1 2 3 4 5 6 7 8 9 10  9 Economic growth 1 2 3 4 5 6 7 8 9 10  10 Health 1 2 3 4 5 6 7 8 9 10  11 Disaster management 1 2 3 4 5 6 7 8 9 10  Public sector governance/ reform (i.e., regulatory 12 framework, public sector efficiency, and 1 2 3 4 5 6 7 8 9 10  transparency) 13 Job creation/employment 1 2 3 4 5 6 7 8 9 10  14 Equality of opportunity (i.e., equity) 1 2 3 4 5 6 7 8 9 10  15 Energy 1 2 3 4 5 6 7 8 9 10  16 Rural development 1 2 3 4 5 6 7 8 9 10  17 Global/regional integration 1 2 3 4 5 6 7 8 9 10  18 Education 1 2 3 4 5 6 7 8 9 10  Social protection (e.g., pensions, targeted social 19 1 2 3 4 5 6 7 8 9 10  assistance) 20 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10  21 Indigenous people 1 2 3 4 5 6 7 8 9 10  22 Agricultural development 1 2 3 4 5 6 7 8 9 10  104 World Bank Group Country Opinion Survey 2016: Panama SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C3. To what extent does the World Bank Group’s work help to achieve development results in Panama? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very significant Don't know all degree To what extent do you agree with the following statements about the World Bank Group in Panama? Strongly Strongly Don't disagree agree know The World Bank Group's financial instruments (i.e., investment lending, C4 Development Policy Loan, Trust Funds, 1 2 3 4 5 6 7 8 9 10  Program 4 Result, etc.) meet the needs of Panama The World Bank Group meets Panama’s C5 needs for knowledge services (e.g., research, 1 2 3 4 5 6 7 8 9 10  analysis, data, technical assistance) C6. To what extent do you believe the World Bank Group measures and corrects its work in real time in Panama? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very significant Don't know all degree PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 105 World Bank Group Country Opinion Survey 2016: Panama SECTION D: THE WORLD BANK GROUP’S KNOWLEDGE WORK AND ACTIVITIES (i.e., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) D1. How frequently do you consult World Bank Group’s knowledge work and activities in the w ork you do? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never In Panama, to what extent do you believe that the World Bank Group’s knowledge work and activities: To no degree at To a very Don't all significant degree know D2 Are timely 1 2 3 4 5 6 7 8 9 10  D3 Lead to practical solutions 1 2 3 4 5 6 7 8 9 10  Are accessible (well written and easy to D4 1 2 3 4 5 6 7 8 9 10  understand) D5 Are translated enough into local language 1 2 3 4 5 6 7 8 9 10  Are adaptable to Panama’s specific D6 development challenges and country 1 2 3 4 5 6 7 8 9 10  circumstances D7. Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country? 1 2 3 4 5 6 7 8 9 10  Not significant at Very significant Don't know all D8. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 1 2 3 4 5 6 7 8 9 10  Very low Very high technical Don't know technical quality quality 106 World Bank Group Country Opinion Survey 2016: Panama SECTION E: WORKING WITH THE WORLD BANK GROUP To what extent do you agree/disagree with the following statements? Strongly Strongly Don't disagree agree know The World Bank Group disburses funds E1 1 2 3 4 5 6 7 8 9 10  promptly The World Bank Group effectively monitors E2 and evaluates the projects and programs it 1 2 3 4 5 6 7 8 9 10  supports The World Bank Group’s approvals and E3 1 2 3 4 5 6 7 8 9 10  reviews are done in a timely fashion The World Bank Group’s “Safeguard Policy” E4 1 2 3 4 5 6 7 8 9 10  requirements are reasonable The World Bank Group’s conditions on its E5 1 2 3 4 5 6 7 8 9 10  lending are reasonable The World Bank Group takes decisions quickly E6 1 2 3 4 5 6 7 8 9 10  in Panama Working with the World Bank Group E7 1 2 3 4 5 6 7 8 9 10  increases Panama's institutional capacity Where country systems (e.g., procurement, financial management, etc.) are adequate, E8 1 2 3 4 5 6 7 8 9 10  the World Bank Group makes appropriate use of them The World Bank Group provides effective E9 implementation support (i.e., supervision of 1 2 3 4 5 6 7 8 9 10  projects) E10. To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public partnerships in Panama? 1 2 3 4 5 6 7 8 9 10  To a very significant To no degree at all Don't know degree E11. Which of the following best describes the World Bank Group’s support in Panama? (Select only one response) The World Bank Group is sufficiently selective and focuses on the most important development challenges in 1 Panama The World Bank Group is not sufficiently selective in Panama, and it is involved in too many areas of 2 development. 3 Don’t know 107 World Bank Group Country Opinion Survey 2016: Panama SECTION F: RECENT TRENDS AND THE FUTURE ROLE OF THE WORLD BANK GROUP IN PANAMA F1. Which of the following SHOULD the World Bank Group do to make itself of greater value in Panama? (Choose no more than TWO) 1 Offer more innovative financial products 2 Ensure greater selectivity in its work 3 Provide more adequate data/knowledge/statistics/figures on Panama’s economy 4 Improve the competitiveness of its financing compared to markets (e.g., cost, timeliness, other terms) 5 Reach out more to groups outside of Government 6 Increase the level of capacity development in the country 7 Improve the quality of its experts as related to Panama’s specific challenges 8 Offer more innovative knowledge services 9 Collaborate more effectively with Government clients 10 Work faster 11 Reduce the complexity of obtaining World Bank Group financing 12 Increase availability of Reimbursable Advisory Services (RAS) 13 Other (please specify): ______________________________________________ F2. When considering the combination of services that the World Bank Group offers in Panama, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Panama? (Select only ONE response) 1 Financial services 2 Knowledge products 3 Convening services 4 None of the above 5 The combination is appropriate for Panama 6 Don’t know 108 World Bank Group Country Opinion Survey 2016: Panama SECTION G: COMMUNICATION AND INFORMATION SHARING G1. How do you get most of your information about economic and social development issues in Panama? (Choose no more than TWO) Social media (e.g., Facebook, blogs, Twitter, 1 6 Local newspapers YouTube, Flickr) 2 International newspapers 7 Internet 3 Local radio 8 Periodicals 4 Local television 9 Other (please specify): ____________________ 5 International television G2. How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Direct contact with World Bank Group (i.e., face 1 5 World Bank Group’s website to face meetings/discussions) Social media (e.g., Facebook, blogs, Twitter, 2 Mobile phones 6 YouTube, Flickr) World Bank Group’s 3 7 e-Newsletters seminars/workshops/conferences World Bank Group’s publications and other 4 8 Other (please specify): ____________________ written materials Are you aware of the World Bank Group's Access to Information Policies under which the G3 World Bank Group discloses any information in its possession that is not on a list of Yes No exceptions? (If YES please go to Question G4; if NO please go to G5) G4. If yes, from which of the following sources did you learn about the World Bank Group's Access to Information Policies? (Select only ONE response) 1 World Bank Group’s seminars/workshops/conferences 2 World Bank Group’s website 3 World Bank Group’s e-Newsletters 4 News/Media 5 Colleagues/Friends/Peer organizations 6 Other (please specify): _____________________ Have you requested information from the World Bank Group on its activities in the past G5 Yes No year? (If YES please go to Question G6; if NO please go to G7) G6 Were you able to obtain this information? Yes No G7 Do you use/have you used the World Bank Group website? Yes No Do you currently consult the World Bank Group social media sites (e.g., Facebook, blogs, G8 Yes No Twitter, YouTube, and Flickr)? Please rate how much you agree with the following statements. Strongly Strongly Don't disagree agree know When I need information from the World Bank Group I G9 know how to find it (e.g., whom to call, where to reach 1 2 3 4 5 6 7 8 9 10  them, etc.) The World Bank Group’s social media channels (e.g., G10 blogs, Facebook, Twitter, YouTube, Flickr) are valuable 1 2 3 4 5 6 7 8 9 10  sources of information about the institution The World Bank Group is responsive to my information G11 1 2 3 4 5 6 7 8 9 10  requests and inquiries 109 World Bank Group Country Opinion Survey 2016: Panama SECTION H: BACKGROUND INFORMATION H1. Which of the following best describes your current position? (Select only ONE response) 1 Office of the President 11 NGO/Community Based Organization 2 Office of Minister 12 Media (press, radio, TV, web, etc.) Independent Government Institution (i.e., 3 Office of Parliamentarian 13 Regulatory Agency, Central Bank/oversight institution) Employee of a Ministry, Ministerial Department 4 14 Trade Union or Implementation Agency Project Management Unit (PMU) overseeing implementation of project/ 5 15 Faith-Based Group Consultant/Contractor working on World Bank Group supported project/program 6 Local Government Office or Staff 16 Youth Group 7 Bilateral/Multilateral Agency 17 Academia/Research Institute/Think Tank 8 Private Sector Organization 18 Judiciary Branch 9 Private Foundation 19 Other (please specify): ________________ 10 Financial Sector/Private Bank H2. Please identify the primary specialization of your work. (Select only ONE response) 1 Water 12 Gender 2 Social protection and labor 13 Transport and ICT 3 Fragility, conflict and violence 14 Urban, rural, and social development 4 Environment and natural resources 15 Governance 5 Public-private partnerships 16 Poverty 6 Education 17 Jobs 7 Health, nutrition, and population 18 Agriculture 8 Energy and extractives 19 Climate Change 9 Macroeconomics and fiscal management 20 Generalist (specialized in multiple sectors) 10 Trade and competitiveness 21 Other (please specify): ____________________ 11 Finance and markets H3. Currently, do you professionally collaborate/work with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? (Select only ONE response) 1 Yes 2 No 110 World Bank Group Country Opinion Survey 2016: Panama SECTION H: BACKGROUND INFORMATION H4. Which of the following agencies of the World Bank Group do you primarily engage with in Panama? (Select only ONE response) 1 The World Bank (IBRD) 2 The International Finance Corporation (IFC)  3 The Multilateral Investment Guarantee Agency (MIGA) 4 Other (please specify):___________________________ H5. Do your projects involve both the World Bank and the IFC? (If YES please go to Question H6; If NO please go to H7) 1 Yes 2 No H6. If yes, what was your view of how the two institutions work together in Panama? (Select only ONE response) 1 The two institutions work well together 2 The way the two institutions work together needs improvement 3 The two institutions do not work well together 4 Don’t know H7. Which of the following describes most of your exposure to the World Bank Group in Panama? (Choose no more than TWO) 1 Observer (i.e., follow in media, discuss in informal conversations, etc.) 2 Use World Bank Group reports/data 3 Engage in World Bank Group related/sponsored events/activities 4 Collaborate as part of my professional duties 5 Use World Bank Group website for information, data, research, etc. H8. What’s your gender? 1 Female 2 Male H9. Which best represents your geographic location? 1 Panama City 2 Provincial Capitals 3 Rural Areas Thank you for completing the survey! 111