World Bank Group Country Opinion Survey 2016: Egypt FY 2016 Egypt Country Opinion Survey Report THE WORLD BANK GROUP Public Opinion Research Group 1 August 2016 World Bank Group Country Opinion Survey 2016: Egypt Acknowledgements The Egypt Country Opinion Survey is part of the County Opinion Survey Program series of the World Bank Group. This report was prepared by the Public Opinion Research Group (PORG) team led by Sharon Felzer (Senior Communications Officer, Head of PORG), Jing Guo, Svetlana Markova, Jessica Cameron, Calita Woods, and Isabel Tepedino. Dania Mendoza and Noreen Wambui provided data support. The report was prepared under the overall guidance and supervision of Sumir Lal (Director, ECRGP). PORG acknowledges the significant contribution from the Egypt country team and the local fielding agency IPSOS. In particular, PORG is grateful for the support from Eman Wahby (Communications Officer), who coordinated the survey related activities from Cairo, Egypt. 1 World Bank Group Country Opinion Survey 2016: Egypt Table of Contents I. Objectives ...................................................................................3 II. Methodology ...............................................................................3 III. Demographics of the Sample.......................................................4 IV. General Issues Facing Egypt ........................................................8 V. Overall Attitudes toward the World Bank Group .......................10 VI. Sectoral Effectiveness................................................................16 VII. How the World Bank Group Operates .......................................19 VIII. World Bank Group’s Knowledge and Instruments .....................23 IX. The Future Role of the World Bank Group in Egypt ...................27 X. Communication and Outreach ..................................................29 XI. Appendices ................................................................................33 2 World Bank Group Country Opinion Survey 2016: Egypt I. Objectives This survey was designed to assist the World Bank Group (WBG) in gaining a better understanding of how stakeholders in Egypt perceive the WBG. The survey explored:  General Issues Facing Egypt  Overall Attitudes toward the World Bank Group  World Bank Group’s Effectiveness and Results  The World Bank Group’s Knowledge Work and Activities  Working with the World Bank Group  The Future Role of the World Bank Group in Egypt  Communication and Information Sharing  Background Information II. Methodology From April to June 2016, 600 stakeholders of the WBG in Egypt were invited to provide their opinions on the WBG’s work in the country by participating in a country opinion survey. Participants were drawn from the Office of the President/Prime Minister; office of a minister; office of a parliamentarian; ministries/ministerial departments/implementation agencies; Project Management Units (PMUs) overseeing implementation of WBG projects; consultants/contractors working on WBG-supported projects/programs; local governments; bilateral/multilateral agencies; private sector organizations; private foundations; the financial sector/private banks; NGOs/community based organizations; the media; independent government institutions; trade unions; faith-based groups; youth groups; academia/research institutes/think tanks; the judiciary branch; and other organizations. A total of 278 stakeholders participated in the survey (46% response rate). Respondents received and completed the questionnaire online on an independent survey platform. Respondents were asked about: general issues facing Egypt; their overall attitudes toward the WBG; the WBG’s effectiveness and results; the WBG’s knowledge work and activities; working with the WBG; the WBG’s future role in Egypt; and the WBG’s communication and information sharing. Every country that engages in the Country Opinion Survey must include specific indicator questions that will be aggregated for the World Bank Group’s annual Corporate Scorecard. These questions are identified throughout the survey report. 3 World Bank Group Country Opinion Survey 2016: Egypt III. Demographics of the Sample Current Position  For further analyses, respondents from the financial sector/private banks were combined with those from private sector organizations. Respondents from private foundations, NGOs/CBOs, trade unions, and youth groups were combined into the “CSO” category. Few respondents from the office of the President/Prime Minister, office of a minister, office of a parliamentarian, local governments, independent government institutions, the judiciary branch, and other organizations were included in the “Other” category. There were no respondents from faith-based groups. Percentage of Respondents (N=273) Private Sector Organization 27% Financial Sector/Private Bank 12% Academia/Research Institute/Think Tank 11% NGO/Community Based Organization 9% Other 7% Employee of a Ministry, Ministerial Department or 7% Implementation Agency Private Foundation 6% Media 6% PMU/Consultant/Contractor working on World Bank 4% Group supported project Bilateral/Multilateral Agency 3% Youth Group 2% Office of Minister 2% Independent Government Institution 1% Trade Union 1% Office of Parliamentarian 1% Judiciary Branch 1% Office of the President, Prime Minister <1% Local Government Office or Staff <1% “Which of the following best describes your current position?” (Respondents chose from a list.) 4 World Bank Group Country Opinion Survey 2016: Egypt III. Demographics of the Sample (continued) Area of Primary Specialization Percentage of Respondents (N=272) Finance and markets 13% Other 12% Trade and competitiveness 8% Education 7% Energy and extractives 7% Transport and ICT 7% Environment and natural resources 6% Urban, rural, and social development 6% Public-private partnerships 5% Health, nutrition, and population 5% Generalist (specialized in multiple sectors) 4% Agriculture 3% Governance 3% Water 3% Social protection and labor 2% Poverty 2% Jobs 2% Macroeconomics and fiscal management 2% Climate Change 2% Fragility, conflict and violence <1% Gender <1% “Please identify the primary specialization of your work.” (Respondents chose from a list.) 5 World Bank Group Country Opinion Survey 2016: Egypt III. Demographics of the Sample (continued) Geographic Locations  For more details of the comparison between geographic locations, please go to appendix C (page 59). For the comparisons, respondents from “Upper Egypt Governorates,” “Delta Governorates,” and “Other” were all combined into the “Other” category. Percentage of Respondents (N=278) Upper Egypt Other, 2% Governorates, 5% Delta Governorates, 7% Cairo, 85% "Which best represents your geographic location?" (Respondents chose from a list.) (Note: percentages may not total 100 due to rounding) 6 World Bank Group Country Opinion Survey 2016: Egypt III. Demographics of the Sample (continued) Familiarity with the World Bank Group  Stakeholder difference: Respondents from bilateral/multilateral agencies and employees from ministries were significantly more familiar with the WBG than respondents from other stakeholder groups.  Respondents’ levels of familiarity with the WBG were significantly, strongly correlated with their ratings of the WBG’s overall effectiveness in Egypt, and significantly, moderately correlated with the extent to which the WBG contributes to Egypt’s development results. Mean Familiarity Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 5.6 Bilateral/ Multilateral Agency 7.3 Employee of a Ministry 6.8 PMU/ Consultant 6.4 Academia/ Research Institute/ Think Tank 6.1 Media 5.9 CSO 5.8 Private Sector/ Financial Sector/ Private Bank 5.2 Other 5.1 "How familiar are you with the work of the World Bank Group in Egypt?" (1 - "Not familiar at all", 10 - "Extremely familiar") 7 World Bank Group Country Opinion Survey 2016: Egypt IV. General Issues Facing Egypt What Would Contribute Most to Reducing Poverty Percentage of Respondents (N=277) Education 39% Economic growth 26% Anti corruption 25% Job creation/employment 23% Public sector governance/ reform 16% Equality of opportunity 14% Health 14% Rural development 12% Agricultural development 11% Social protection 9% Private sector development 9% Energy 7% Urban development 5% Gender equity 5% Food security 4% "Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Egypt?" (Respondents chose from a list. Responses combined.) 8 World Bank Group Country Opinion Survey 2016: Egypt IV. General Issues Facing Egypt (continued) Factors Contributing to “Shared Prosperity” Percentage of Respondents (N=271) Education and training that better ensure job 33% opportunity Better employment opportunities for young people 17% Consistent economic growth 15% Better entrepreneurial opportunities (i.e., to start 14% small and medium sized businesses) Greater access to health and nutrition for citizens 11% Greater access to micro-finance for the poor 11% A growing middle class 10% Greater voice and participation for citizens to help 9% ensure greater accountability Better quality public services 9% Greater equity of fiscal policy 9% Better employment opportunities for women 8% Better opportunity for the poor who live in rural areas 8% More reliable social safety net 6% Better opportunity for the poor who live in urban 2% areas Other 1% "The WBG’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Egypt? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 9 World Bank Group Country Opinion Survey 2016: Egypt V. Overall Attitudes toward the World Bank Group Attributing Failed/Slow Reform Efforts  Stakeholder differences: respondents from privates sector/financial sector/private banks and CSOs were significantly more likely to attribute failed or slow WBG assisted reform efforts to “inadequate level of citizen/civil society participation” compared to respondents from other stakeholder groups. Percentage of Respondents (N=258) There is not an adequate level of citizen/civil 25% society participation Political pressures and obstacles 23% Lack of/inadequate levels of capacity in 20% Government The World Bank Group is not sensitive enough to 20% political/social realities on the ground The Government works inefficiently 16% Reforms are not well thought out in light of 16% country challenges Poor donor coordination 13% The World Bank Group does not do adequate 12% follow through/follow-up The World Bank Group works too slowly 7% Other 1% "When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 10 World Bank Group Country Opinion Survey 2016: Egypt V. Overall Attitudes toward the World Bank Group (continued) As noted in the “Methodology” section, the indicator questions referred to throughout the survey report are questions that are asked in every country that engages in the Country Opinion Survey. These will be aggregated for the World Bank Group’s annual Corporate Scorecard. The World Bank Group’s Overall Effectiveness (Indicator Question) Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 All respondents 5.9 "Overall, please rate your impression of the World Bank Group's effectiveness in Egypt." (1 - "Not effective at all", 10 - "Very effective") Achieving Development Results (Indicator Question) Mean Rating 1 2 3 4 5 6 7 8 9 10 All respondents 5.7 "To what extent does the World Bank Group’s work help to achieve development results in Egypt?" (1-"To no degree at all", 10-"To a very significant degree") WBG Staff Preparedness Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 6.5 "To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Egypt solve its most complicated development challenges?" (1-"To no degree at all", 10-"To a very significant degree") 11 World Bank Group Country Opinion Survey 2016: Egypt V. Overall Attitudes toward the World Bank Group (continued) Overall Ratings for Indicator Questions by Stakeholder Groups  Stakeholder groups: Respondents from ministries and bilateral/multilateral agencies had statistically higher mean ratings for the aggregated responses to the twenty three COS indicator questions than respondents from other stakeholder groups. Responses for individual indicator questions by stakeholder groups can be found in Appendix B (see page 45).  Collaboration: Respondents who collaborate with the WBG had significantly higher mean ratings for the aggregated responses to the twenty three COS indicator questions (mean rating = 6.5) compared to respondents who do not collaborate with the WBG (mean rating = 5.6). Responses for individual indicator questions by exposure to the WBG can be found in Appendix E (see page 66). Mean Ratings 1 2 3 4 5 6 7 8 9 10 All Stakeholder Groups 5.9 Employee of a Ministry 6.6 Bilateral/ Multilateral Agency 6.6 Media 6.4 PMU/ Consultant 6.2 Academia/ Research Institute/ Think Tank 6.2 CSO 6.1 Private Sector/ Financial Sector/ Private Bank 5.6 Other 5.4 Mean Ratings for All Indicator Questions by Stakeholder Groups on a Scale from 1 to 10 12 World Bank Group Country Opinion Survey 2016: Egypt V. Overall Attitudes toward the World Bank Group (continued) Greatest Values Percentage of Respondents (N=272) Financial resources 24% 15% 39% Capacity development 13% 18% 31% Technical assistance 13% 15% 28% Donor coordination 10% 13% 23% Policy advice, studies, analyses 11% 9% 20% Mobilizing third party financial resources 8% 9% 17% Convening/Facilitating 8% 7% 15% Linkage to non-Bank expertise 6% 7% 13% Data 7% 6% 13% Greatest value Second greatest value Other 2% "When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Egypt?" (Respondents chose from a list.) 13 World Bank Group Country Opinion Survey 2016: Egypt V. Overall Attitudes toward the World Bank Group (continued) Most Effective Instruments in Reducing Poverty Percentage of Respondents (N=266) Investment lending 24% Technical assistance 22% Capacity development 22% Don’t know 18% Multi-sectoral approaches 17% Policy based lending / budget support to the 16% Government Knowledge products/services 12% Trust Fund management 8% Other 0% “Which World Bank Group's instruments do you believe are the MOST effective in reducing poverty in Egypt? (Choose no more than TWO)” (Respondents chose from a list. Responses combined.) 14 World Bank Group Country Opinion Survey 2016: Egypt V. Overall Attitudes toward the World Bank Group (continued) Greatest Weakness  It is worth noting that only 4% of respondents who collaborated with the WBG chose “don’t know” as their response to this question. Respondents who collaborated with the WBG were significantly more likely than respondents who did not work with the WBG to indicate that “not collaborating enough with stakeholders outside of Government,” “imposing technocratic solutions without regard to political realities,” “its processes being too complex” and “its processes being too slow” are the WBG’s greatest weaknesses in Egypt. Percentage of Respondents (N=268) Don’t know 38% Not collaborating enough with stakeholders outside 13% the Government Not enough public disclosure of its work 9% World Bank Group’s processes too complex 9% Imposing technocratic solutions without regard to 9% political realities Not adequately sensitive to political/social realities 9% in Egypt Its advice and strategies do not lend themselves to 9% practical problem solving Not willing to honestly criticize policies and reform 7% efforts in the country World Bank Group’s processes too slow 7% Staff too inaccessible 7% Not aligned with country priorities 4% Arrogant in its approach 3% Too influenced by developed countries 3% Not exploring alternative policy options 3% Not client focused 3% Not aligned with other donors’ work 3% The credibility of its knowledge/data 1% Other 1% "Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Egypt? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 15 World Bank Group Country Opinion Survey 2016: Egypt VI. Sectoral Effectiveness Effectiveness of WBG’s Support in Sectoral Areas Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 Energy 6.4 Water and sanitation 6.3 Gender equity 6.3 Environmental sustainability 6.2 Private sector development 6.1 Trade and exports 6.0 Regulatory framework 6.0 Economic growth 6.0 Urban development 6.0 Public sector governance/ reform 6.0 Transport 6.0 Communicable/non-communicable diseases 5.9 Agricultural development 5.9 Equality of opportunity 5.9 Poverty reduction 5.9 Rural development 5.8 Social protection 5.8 Job creation/employment 5.8 Climate change 5.8 Health 5.8 Education 5.6 Anti corruption 5.5 "How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Egypt?" (1-"Not effective at all", 10-"Very effective") 16 World Bank Group Country Opinion Survey 2016: Egypt VI. Sectoral Effectiveness (continued) Effectiveness of WBG’s Support in Sectoral Areas: Collaboration1 Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 Energy* 7.0 6.2 Water and sanitation* 7.0 6.1 Transport* 6.4 5.8 Environmental sustainability 6.4 6.1 Economic growth 6.4 5.9 Trade and exports 6.3 5.9 Private sector development 6.3 6.0 Gender equity 6.2 6.2 Social protection 6.1 5.7 Rural development 6.1 5.7 Agricultural development 6.1 5.8 Urban development 6.0 5.9 Climate change 6.0 5.7 Job creation/employment 5.9 5.7 Regulatory framework 5.9 6.0 Communicable/non-communicable diseases 5.9 5.9 Health 5.9 5.7 Public sector governance/ reform 5.8 6.0 Poverty reduction 5.8 5.8 Equality of opportunity 5.8 Collaborating 5.9 with the WBG Education 5.6 5.6 Not collaborating with the WBG Anti corruption 5.1 5.6 "How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Egypt?" (1-"Not effective at all", 10-"Very effective") (*Significantly different between collaborators and non-collaborators with the WBG) 1 Note in the Appendix on the sectoral effectiveness (Appendix A, page 36) that primarily informed stakeholders responded to this question. Respondents were given the option of “don’t know” if they did not have exposure to the WBG’s work in certain development areas. 17 World Bank Group Country Opinion Survey 2016: Egypt VI. Sectoral Effectiveness (continued) Drivers of Effectiveness To determine the key drivers of respondents’ ratings of the World Bank Group’s overall effectiveness and ratings of its ability to help achieve development results in Egypt, bivariate correlational analyses were conducted using respondents’ ratings of the twenty two specific areas of effectiveness. Correlational analyses, however, are not able to tell us exactly what is causing respondents’ ratings of the World Bank Group’s overall effectiveness or ratings of its ability to help achieve development results. Rather, these analyses tell us that as ratings of effectiveness in one area increase, respondents’ ratings of the WBG’s overall effectiveness increase, or as ratings of effectiveness in one area increase, ratings of the WBG’s ability to help achieve development results increase. Thus, it can be inferred that respondents’ perceptions of effectiveness in one specific area are related to, or drive, respondents’ perceptions of the WBG’s overall effectiveness or perceptions of the WBG’s ability to help achieve development results.  Overall Effectiveness: Those specific areas with the highest Pearson Product-Moment correlations were determined to be the most closely related to perceptions of the WBG’s overall effectiveness, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the WBG’s overall effectiveness in Egypt. The areas determined to be key drivers from these analyses were:  The WBG’s effectiveness at poverty reduction;  The WBG’s effectiveness at equality of opportunity; and  The WBG’s effectiveness at agricultural development.  Achieving Development Results: Those specific areas with the highest Pearson Product- Moment correlations were determined to be the most closely related to perceptions of the WBG’s ability to help achieve development results in Egypt, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the WBG’s ability to help achieve development results. The areas determined to be key drivers from these analyses were:  The WBG’s effectiveness at poverty reduction;  The WBG’s effectiveness at communicable/non-communicable diseases; and  The WBG’s effectiveness at social protection. 18 World Bank Group Country Opinion Survey 2016: Egypt VII. How the World Bank Group Operates Overall Perceptions Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank Group effectively monitors and 6.3 evaluates the projects and programs it supports The World Bank Group’s “Safeguard Policy” 6.3 requirements are reasonable The World Bank Group provides effective 6.2 implementation support Where country systems are adequate, the World 6.2 Bank Group makes appropriate use of them¹ Working with the World Bank Group increases Egypt’s 6.1 institutional capacity The World Bank Group’s approvals and reviews are 6.0 done in a timely fashion The World Bank Group’s conditions on its lending are 5.9 reasonable The World Bank Group disburses funds promptly 5.8 The World Bank Group takes decisions quickly in 5.5 Egypt¹ "To what extent do you agree/disagree with the following statements?" (1-"Strongly disagree", 10-"Strongly agree") ¹Indicator Question 19 World Bank Group Country Opinion Survey 2016: Egypt VII. How the World Bank Group Operates (continued) Overall Perceptions: Collaboration Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 Where country systems are adequate, the World 6.9 Bank Group makes appropriate use of them*¹ 6.0 The World Bank Group’s “Safeguard Policy” 6.8 requirements are reasonable* 6.1 The World Bank Group’s conditions on its lending are 6.8 reasonable* 5.7 The World Bank Group provides effective 6.8 implementation support* 6.0 The World Bank Group effectively monitors and 6.8 evaluates the projects and programs it supports* 6.1 Working with the World Bank Group increases Egypt’s 6.5 institutional capacity* 5.9 The World Bank Group’s approvals and reviews are 6.3 done in a timely fashion 5.9 6.0 The World Bank Group disburses funds promptly 5.7 The World Bank Group takes decisions quickly in 5.9 Egypt*¹ 5.3 Collaborating with the WBG Not collaborating with the WBG "To what extent do you agree/disagree with the following statements?" (1-"Strongly disagree", 10-"Strongly agree") (*Significantly different between collaborators and non-collaborators with the WBG) ¹Indicator Question 20 World Bank Group Country Opinion Survey 2016: Egypt VII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner Mean Rating 1 2 3 4 5 6 7 8 9 10 Being a long-term partner¹ 6.5 Openness¹ 6.5 Collaboration with the Government¹ 6.3 Collaboration with other donors and development 6.2 partners¹ The speed in which it gets things accomplished on 6.1 the ground¹ Staff accessibility¹ 6.1 Responsiveness¹ 6.1 Straightforwardness and honesty¹ 6.0 Being inclusive¹ 6.0 Ease of access to the people at the WBG who are 6.0 making decisions important to my work¹ Collaboration with civil society¹ 5.9 Collaboration with the private sector¹ 5.9 Flexibility (in terms of the institution’s products and 5.8 services)¹ Flexibility (in terms of changing country 5.6 circumstances)¹ "To what extent is the World Bank Group an effective development partner in Egypt, in terms of each of the following?" (1-"To no degree at all", 10-"To a very significant degree") ¹Indicator Question 21 World Bank Group Country Opinion Survey 2016: Egypt VII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner: Collaboration Mean Rating 1 2 3 4 5 6 7 8 9 10 Collaboration with the Government*¹ 7.4 5.9 Being a long-term partner*¹ 7.2 6.2 Openness*¹ 6.9 6.2 Collaboration with other donors and development 6.9 partners*¹ 5.9 The speed in which it gets things accomplished on the 6.6 ground*¹ 5.9 Ease of access to the people at the World Bank Group 6.5 who are making decisions important to my work*¹ 5.7 Responsiveness¹ 6.3 5.9 Staff accessibility¹ 6.3 5.9 Straightforwardness and honesty¹ 6.3 5.9 Collaboration with the private sector¹ 6.1 5.7 Collaboration with civil society¹ 6.0 5.9 Being inclusive¹ 6.0 5.9 Flexibility (in terms of the institution’s products and 5.7 services)¹ 5.7 Flexibility (in terms of changing country circumstances)¹ 5.7 5.5 Collaborating with the WBG Not collaborating with the WBG "To what extent is the World Bank Group an effective development partner in Egypt, in terms of each of the following?" (1-"To no degree at all", 10-"To a very significant degree") (*Significantly different between collaborators and non-collaborators with the WBG) ¹Indicator Question 22 World Bank Group Country Opinion Survey 2016: Egypt VIII. World Bank Group’s Knowledge and Instruments Frequency of Consulting WBG Knowledge Work and Activities Percentage of Respondents (N=250) Weekly, 2% Monthly, 9% Never, 20% A few times a year, 31% Rarely, 38% "How frequently do you consult World Bank Group's knowledge work and activities in the work you do?" (Respondents chose from a list.) 23 World Bank Group Country Opinion Survey 2016: Egypt VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Egypt’s Knowledge Needs (Indicator Question) Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 All Respondents 5.9 "The World Bank Group meets Egypt's needs for knowledge services (e.g., research, analysis, data, technical assistance)" (1-"Strongly disagree", 10-"Strongly agree") Contribution of the WBG’s Knowledge Work and Activities (Indicator Question) Mean Significance Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 5.9 "Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country?" (1-"Not significant at all", 10-"Very significant") Technical Quality of the WBG’s Knowledge Work and Activities (Indicator Question) Mean Technical Quality Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 6.4 "Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities?" (1-"Very low technical quality", 10-"Very high technical quality") 24 World Bank Group Country Opinion Survey 2016: Egypt VIII. World Bank Group’s Knowledge and Instruments (continued) Qualities of the WBG’s Knowledge Work and Activities: Mean Rating 1 2 3 4 5 6 7 8 9 10 Are source of relevant information on global 6.5 good practices Are accessible (well written and easy to 6.3 understand) Are translated enough into local language 6.2 Are timely 6.1 Include appropriate level of stakeholder 6.1 involvement during preparation Are adequately disseminated 6.0 Lead to practical solutions 6.0 Are adaptable to Egypt’s specific development 5.9 challenges and country circumstances¹ "In Egypt, to what extent do you believe that the World Bank Group’s knowledge work and activities:" (1-"To no degree at all", 10-"To a very significant degree") ¹Indicator Question 25 World Bank Group Country Opinion Survey 2016: Egypt VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Egypt’s Needs for Financial Instruments (Indicator Question) Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 All Respondents 5.7 "The World Bank Group’s financial instruments (i.e., investment lending, Development Policy Loan, Trust Funds, Program 4 Result, etc.) meet the needs of Egypt." (1-"Strongly disagree", 10-"Strongly agree") 26 World Bank Group Country Opinion Survey 2016: Egypt IX. The Future Role of the World Bank Group in Egypt Making the World Bank Group of Greater Value  Stakeholder differences: Respondents from CSOs were significantly more likely to indicate that the WBG should “reach out more to groups outside of Government” to make itself of greater value in Egypt compared to respondents from other stakeholder groups. Percentage of Respondents (N=248) Reach out more to groups outside of Government 25% Increase the level of capacity development in the 19% country Reduce the complexity of obtaining World Bank 18% Group financing Work faster 16% Improve the quality of its experts as related to 13% Egypt’s specific challenges Offer more innovative knowledge services 13% Collaborate more effectively with Government 12% clients Provide more adequate data/knowledge/statistics/figures on Egypt’s 11% economy Offer more innovative financial products 11% Ensure greater selectivity in its work 9% Improve the competitiveness of its financing 8% compared to markets Increase availability of Reimbursable Advisory 4% Services (RAS) Other <1% "Which of the following SHOULD the World Bank Group do to make itself of greater value in Egypt? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 27 World Bank Group Country Opinion Survey 2016: Egypt IX. The Future Role of the WBG in Egypt (continued) The World Bank Group Should Collaborate More with … Percentage of Respondents (N=268) NGOs/Community Based Organizations (CBOs) 20% Private sector 20% Academia/think tanks/research institutes 16% Beneficiaries 16% Youth/university groups 15% Local Government 15% Don’t know 13% Media 11% Donor community 10% Parliament 9% Foundations 9% Other 1% "In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country?" (Respondents chose from a list. Responses combined.) 28 World Bank Group Country Opinion Survey 2016: Egypt X. Communication and Outreach Note: When considering the World Bank Group’s future outreach with key constituencies, please see Appendix B (page 45) for all responses by stakeholder groups. General Information Sources Percentage of Respondents (N=246) Internet 57% Periodicals 37% Social media (e.g., Facebook, blogs, Twitter, 19% YouTube, Flickr) Local newspapers 11% International newspapers 11% International television 9% Local television 5% Other 3% Local radio 2% International radio 0% "How do you get most of your information about economic and social development issues in Egypt? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 29 World Bank Group Country Opinion Survey 2016: Egypt X. Communication and Outreach (continued) Preferred Information Sources Percentage of Respondents (N=249) Social media (e.g., Facebook, blogs, Twitter, 46% YouTube, Flickr) World Bank Group’s 32% seminars/workshops/conferences Direct contact with World Bank Group 23% e-Newsletters 16% World Bank Group’s website 16% World Bank Group’s publications and other 13% written materials Mobile phones 6% Other <1% "How would you prefer to receive information from the World Bank Group? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 30 World Bank Group Country Opinion Survey 2016: Egypt X. Communication and Outreach (continued) Access to Information Percentage of Respondents (N=247) Yes 16% No 84% "Are you aware of the World Bank Group's Access to Information Policies under which the WBG will now disclose any information in its possession that is not on a list of exceptions?" Access to the Internet Percentage of Respondents (N=250) Yes 100% No 0% "Do you have access to the Internet?" 31 World Bank Group Country Opinion Survey 2016: Egypt X. Communication and Outreach (continued) The WBG’s Website and Social Media Usage Percentage of Respondents (N=249) Yes 44% No 56% "Do you use/have you used the World Bank Group website?" Percentage of Respondents (N=248) Yes 15% No 85% "Do you currently consult the World Bank Group social media sites (e.g., Facebook, blogs, Twitter, YouTube, and Flickr)?" 32 World Bank Group Country Opinion Survey 2016: Egypt XI. Appendices A. Responses to All Questions across All Respondents...................... 34 B. Responses to All Questions by Stakeholder Groups ...................... 43 C. Responses to Indicator Questions by Geographic Location........... 57 D. Responses to Selected Questions by Level of Collaboration with the World Bank Group ........................................................................ 59 E. Indicator Questions as a Function of Exposure to the WBG .......... 64 F. WBG Country Opinion Survey FY16 – Egypt Questionnaire .......... 65 Egypt 33 World Bank Group Country Opinion Survey 2016: Egypt Appendix A: Responses to All Questions across All Respondents (N=278) All rating scale questions are presented with the total number of respondents that provided a rating (N), the number of respondents who indicated that they “Don’t know” (DK), the mean rating across all respondents (Mean), and the standard deviation of this mean (SD). Indicator questions are noted with an asterisk (*). A. General Issues Facing Egypt 1. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would Percentage of Respondents contribute most to reducing poverty in Egypt? (Choose no more than THREE) (Responses Combined; N=277) Education 38.6% Economic growth 26.4% Anti corruption 24.9% Job creation/employment 23.5% Public sector governance/ reform 15.5% Equality of opportunity 14.4% Health 14.1% Rural development 11.6% Agricultural development 11.2% Social protection 9.4% Private sector development 9.0% Energy 6.9% Urban development 5.4% Gender equity 5.4% Food security 4.3% 2. The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Egypt? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=271) Education and training that better ensure job opportunity 32.8% Better employment opportunities for young people 16.6% Consistent economic growth 14.8% Better entrepreneurial opportunities (i.e., to start small and medium sized 14.0% businesses) Greater access to health and nutrition for citizens 11.1% Greater access to micro-finance for the poor 11.1% A growing middle class 9.6% Greater voice and participation for citizens to help ensure greater accountability 9.2% Better quality public services 9.2% Greater equity of fiscal policy 8.9% Better employment opportunities for women 8.1% Better opportunity for the poor who live in rural areas 8.1% More reliable social safety net 5.5% Better opportunity for the poor who live in urban areas 2.2% Other 1.1% 34 World Bank Group Country Opinion Survey 2016: Egypt B. Overall Attitudes toward the World Bank Group Familiarity N DK Mean SD 1. How familiar are you with the work of the World Bank Group in Egypt? (1-Not 275 0 5.61 2.20 familiar at all, 10-Extremely familiar) Effectiveness N DK Mean SD 2. Overall, please rate your impression of the World Bank Group’s effectiveness 248 26 5.89 1.84 in Egypt. (1-Not effective at all, 10-Very effective) Staff Preparedness N DK Mean SD 3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Egypt solve its most complicated 238 34 6.53 1.80 development challenges? (1-To no degree at all, 10-To a very significant degree) 4. When thinking about the World Bank Group’s role, which Percentage of Respondents (N=272) activity do you believe is of greatest VALUE and which activity Greatest 2nd Greatest is of second greatest value in Egypt? Value Value Combined Financial resources 23.5% 15.5% 39.0% Capacity development 13.2% 18.1% 31.3% Technical assistance 12.5% 14.8% 27.3% Donor coordination 9.6% 12.9% 22.5% Policy advice, studies, analyses 11.0% 8.9% 19.9% Mobilizing third party financial resources 8.1% 8.9% 16.9% Convening/Facilitating 7.7% 7.0% 14.7% Linkage to non-Bank expertise 6.3% 7.0% 13.3% Data 6.6% 6.3% 12.9% Other 1.5% 0.7% 2.2% 5. Which of the following do you identify as the World Bank Group’s greatest Percentage of Respondents WEAKNESSES in its work in Egypt? (Choose no more than TWO) (Responses Combined; N=268) Don’t know 38.4% Not collaborating enough with stakeholders outside the Government 13.4% Not enough public disclosure of its work 9.3% World Bank Group’s processes too complex 8.6% Imposing technocratic solutions without regard to political realities 8.6% Not adequately sensitive to political/social realities in Egypt 8.6% Its advice and strategies do not lend themselves to practical problem solving 8.6% Not willing to honestly criticize policies and reform efforts in the country 7.5% World Bank Group’s processes too slow 7.5% Staff too inaccessible 7.1% Not aligned with country priorities 4.1% Arrogant in its approach 3.4% Too influenced by developed countries 3.4% Not exploring alternative policy options 3.4% Not client focused 2.6% Not aligned with other donors’ work 2.6% The credibility of its knowledge/data 1.5% Other 0.7% 35 World Bank Group Country Opinion Survey 2016: Egypt B. Overall Attitudes toward the World Bank Group (continued) 6. Which World Bank Group’s instruments do you believe are the MOST effective Percentage of Respondents in reducing poverty in Egypt? (Choose no more than TWO) (Responses Combined; N=266) Investment lending 23.7% Technical assistance 21.8% Capacity development 21.8% Don’t know 18.4% Multi-sectoral approaches 17.3% Policy based lending / budget support to the Government 16.2% Knowledge products/services 12.0% Trust Fund management 7.5% Other 0.0% 7. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in Percentage of Respondents your country? (Choose no more than TWO) (Responses Combined; N=268) NGOs/Community Based Organizations (CBOs) 20.1% Private sector 19.8% Academia/think tanks/research institutes 16.4% Beneficiaries 15.7% Youth/university groups 14.6% Local Government 14.6% Don’t know 13.4% Media 10.8% Donor community 10.1% Parliament 9.3% Foundations 9.0% Other 0.7% To what extent is the World Bank Group an effective development partner in Degree Egypt, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 8. Responsiveness* 224 32 6.05 1.81 9. Flexibility (in terms of the institution’s products and services)* 228 28 5.76 1.70 10. Flexibility (in terms of changing country circumstances)* 226 28 5.58 1.78 11. Being inclusive* 215 33 5.97 1.71 12. Openness* 233 21 6.45 1.88 13. Staff accessibility* 228 26 6.06 1.85 14. Straightforwardness and honesty* 218 34 6.03 1.76 15. Ease of access to the people at the World Bank Group who are making 219 32 5.96 1.98 decisions important to my work* 16. Collaboration with civil society* 216 34 5.94 1.76 17. Collaboration with the Government* 215 37 6.30 1.87 18. Collaboration with other donors and development partners* 202 46 6.21 1.77 19. Collaboration with the private sector* 197 50 5.85 1.82 20. The speed in which it gets things accomplished on the ground* 213 40 6.14 1.87 21. Being a long-term partner* 218 34 6.49 1.82 36 World Bank Group Country Opinion Survey 2016: Egypt B. Overall Attitudes toward the World Bank Group (continued) 22. When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more Percentage of Respondents than TWO) (Responses Combined; N=258) There is not an adequate level of citizen/civil society participation 24.8% Political pressures and obstacles 23.3% Lack of/inadequate levels of capacity in Government 20.2% The World Bank Group is not sensitive enough to political/social realities on the 19.8% ground The Government works inefficiently 16.3% Reforms are not well thought out in light of country challenges 16.3% Poor donor coordination 13.2% The World Bank Group does not do adequate follow through/follow-up 12.4% The World Bank Group works too slowly 7.4% Other 0.8% C. World Bank Group’s Effectiveness and Results 1. How EFFECTIVE do you believe the World Bank Group is in terms of the Effectiveness work it does in the following areas of development in Egypt? (1-Not effective at all, 10-Very effective) N DK Mean SD Anti corruption 170 78 5.52 2.17 Transport 176 73 5.97 1.69 Urban development 190 60 5.98 1.75 Environmental sustainability 198 52 6.20 1.84 Regulatory framework 181 64 6.01 1.75 Communicable/non-communicable diseases 163 78 5.91 1.83 Poverty reduction 200 48 5.86 1.90 Gender equity 181 65 6.27 1.62 Private sector development 184 62 6.08 1.76 Water and sanitation 191 54 6.34 1.70 Trade and exports 165 81 6.01 1.67 Economic growth 191 57 6.00 1.79 Energy 194 55 6.42 1.84 Public sector governance/ reform 185 55 5.98 1.81 Job creation/employment 192 55 5.81 1.77 Equality of opportunity 175 66 5.88 1.85 Health 180 65 5.76 1.86 Rural development 188 59 5.84 1.80 Education 186 61 5.61 1.89 Social protection 179 69 5.81 1.82 Climate change 173 74 5.80 1.75 Agricultural development 177 71 5.89 1.73 37 World Bank Group Country Opinion Survey 2016: Egypt C. World Bank Group’s Effectiveness and Results (continued) Achieving Development Results* N DK Mean SD 2. To what extent does the World Bank Group’s work help to achieve development results in Egypt? (1-To no degree at all, 10-To a very significant 222 34 5.72 1.65 degree) To what extent do you agree with the following statements about the World Bank Group in Egypt? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 3. The World Bank Group’s financial instruments (i.e., investment lending, Development Policy Loan, Trust Funds, Program 4 Result, etc.) meet the needs 223 36 5.72 1.79 of Egypt* 4. The World Bank Group meets Egypt’s needs for knowledge services (e.g., 223 34 5.90 1.68 research, analysis, data, technical assistance)* D. The World Bank Group’s Knowledge Work and Activities 1. How frequently do you consult World Bank Group’s knowledge work and Percentage of Respondents activities in the work you do? (N=250) Weekly 2.4% Monthly 9.2% A few times a year 30.8% Rarely 38.0% Never 19.6% In Egypt, to what extent do you believe that the World Bank Group’s knowledge Degree work and activities: (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 2. Are timely 212 34 6.09 1.69 3. Include appropriate level of stakeholder involvement during preparation 218 28 6.07 1.80 4. Lead to practical solutions 215 27 5.97 1.71 5. Are accessible (well written and easy to understand) 219 26 6.32 1.65 6. Are source of relevant information on global good practices 219 26 6.53 1.76 7. Are adequately disseminated 209 34 6.05 1.78 8. Are translated enough into local language 213 33 6.18 1.93 9. Are adaptable to Egypt’s specific development challenges and country 213 31 5.90 1.66 circumstances* Overall Evaluations N DK Mean SD 10. Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make to development results in your country?* 226 26 5.92 1.59 (1-Not significant at all, 10-Very significant) 11. Overall, how would you rate the technical quality of the World Bank Group’s knowledge work and activities?* (1-Very low technical quality, 10-Very high 230 22 6.43 1.56 technical quality) 38 World Bank Group Country Opinion Survey 2016: Egypt E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 1. The World Bank Group disburses funds promptly 190 51 5.76 1.85 2. The World Bank Group effectively monitors and evaluates the projects and 217 29 6.33 1.64 programs it supports 3. The World Bank Group’s approvals and reviews are done in a timely fashion 203 42 6.03 1.68 4. The World Bank Group’s “Safeguard Policy” requirements are reasonable 195 46 6.28 1.62 5. The World Bank Group’s conditions on its lending are reasonable 197 47 5.94 1.74 6. The World Bank Group takes decisions quickly in Egypt* 201 43 5.47 1.77 7. Working with the World Bank Group increases Egypt’s institutional capacity 217 26 6.12 1.74 8. Where country systems are adequate, the World Bank Group makes 182 58 6.21 1.55 appropriate use of them* 9. The World Bank Group provides effective implementation support 203 41 6.24 1.61 F. The Future Role of the World Bank Group in Egypt 1. Which of the following SHOULD the World Bank Group do to make itself of Percentage of Respondents greater value in Egypt? (Choose no more than TWO) (Responses Combined; N=248) Reach out more to groups outside of Government 25.0% Increase the level of capacity development in the country 18.5% Reduce the complexity of obtaining World Bank Group financing 17.7% Work faster 15.7% Improve the quality of its experts as related to Egypt’s specific challenges 12.9% Offer more innovative knowledge services 12.5% Collaborate more effectively with Government clients 12.1% Provide more adequate data/knowledge/statistics/figures on Egypt’s economy 11.3% Offer more innovative financial products 10.9% Ensure greater selectivity in its work 9.3% Improve the competitiveness of its financing compared to markets 8.1% Increase availability of Reimbursable Advisory Services (RAS) 3.6% Other 0.4% 39 World Bank Group Country Opinion Survey 2016: Egypt G. Communication and Information Sharing 1. How do you get most of your information about economic and social Percentage of Respondents development issues in Egypt? (Choose no more than TWO) (Responses Combined; N=246) Internet 56.9% Periodicals 36.6% Social media (e.g., Facebook, blogs, Twitter, YouTube, Flickr) 18.7% Local newspapers 10.6% International newspapers 10.6% International television 8.9% Local television 4.9% Other 3.3% Local radio 2.4% International radio 0.0% 2. How would you prefer to receive information from the World Bank Group? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=249) Social media (e.g., Facebook, blogs, Twitter, YouTube, Flickr) 45.8% World Bank Group’s seminars/workshops/conferences 31.7% Direct contact with World Bank Group 23.3% e-Newsletters 16.5% World Bank Group’s website 16.1% World Bank Group’s publications and other written materials 13.3% Mobile phones 5.6% Other 0.4% 3. Are you aware of the World Bank Group's Access to Information Policies under which the World Bank Group discloses any information in its possession that is Percentage of Respondents not on a list of exceptions? (N=247) Yes 16.2% No 83.8% 4. Have you requested information from the World Bank Group on its activities Percentage of Respondents in the past year? (N=250) Yes 13.2% No 86.8% Percentage of Respondents 5. Were you able to obtain this information? (N=31) Yes 83.9% No 16.1% Percentage of Respondents 6. Do you have access to the Internet? (N=250) Yes 100.0% No 0.0% Percentage of Respondents 7. Do you use/have you used the World Bank Group website? (N=249) Yes 44.2% No 55.8% 40 World Bank Group Country Opinion Survey 2016: Egypt G. Communication and Information Sharing (continued) 8. Do you currently consult the World Bank Group social media sites (e.g., Percentage of Respondents Facebook, blogs, Twitter, YouTube, and Flickr)? (N=248) Yes 14.9% No 85.1% Please rate how much you agree with the following statements. Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 9. I find the World Bank Group’s websites easy to navigate 210 33 6.58 1.71 10. I find the information on the World Bank Group’s websites useful 209 27 6.66 1.69 11. The World Bank Group’s social media channels (e.g., blogs, Facebook, Twitter, YouTube, Flickr) are valuable sources of information about the 174 63 6.16 1.57 institution 12. When I need information from the World Bank Group I know how to 207 32 6.32 1.84 find it (e.g., whom to call, where to reach them, etc.) 13. The World Bank Group is responsive to my information requests and 179 58 6.28 1.63 inquiries H. Background Information 1. Which of the following best describes your current position? (Select only ONE Percentage of Respondents response) (N=273) Private Sector Organization 27.1% Financial Sector/Private Bank 12.1% Academia/Research Institute/Think Tank 11.4% NGO/Community Based Organization 8.8% Other 7.3% Employee of a Ministry, Ministerial Department or Implementation Agency 6.6% Private Foundation 5.9% Media 5.9% PMU/Consultant/Contractor working on World Bank Group supported project 4.4% Bilateral/Multilateral Agency 2.9% Youth Group 1.8% Office of Minister 1.5% Independent Government Institution 1.1% Trade Union 1.1% Office of Parliamentarian .7% Judiciary Branch .7% Office of the President, Prime Minister .4% Local Government Office or Staff .4% 41 World Bank Group Country Opinion Survey 2016: Egypt H. Background Information (continued) 2. Please identify the primary specialization of your work. (Select only ONE Percentage of Respondents response) (N=272) Finance and markets 12.5% Other 11.8% Trade and competitiveness 8.5% Education 7.4% Energy and extractives 7.4% Transport and ICT 6.6% Environment and natural resources 6.3% Urban, rural, and social development 5.5% Public-private partnerships 5.2% Health, nutrition, and population 5.2% Generalist (specialized in multiple sectors) 4.4% Agriculture 3.3% Governance 3.0% Water 2.6% Social protection and labor 2.2% Poverty 2.2% Jobs 2.2% Macroeconomics and fiscal management 1.5% Climate Change 1.5% Fragility, conflict and violence .4% Gender .4% 3. Currently, do you professionally collaborate/work with the World Bank Group Percentage of Respondents (IBRD/IDA, IFC, or MIGA) in your country? (Select only ONE response) (N=272) Yes 26.8% No 73.2% 4. Which of the following describes most of your exposure to the World Bank Percentage of Respondents Group in Egypt? (Choose no more than TWO) (Responses Combined; N=263) Observer (i.e., follow in media, discuss in informal conversations, etc.) 33.8% Collaborate as part of my professional duties 32.3% Engage in World Bank Group related/sponsored events/activities 30.4% Use World Bank Group reports/data 21.7% Use World Bank Group website for information, data, research, etc. 17.1% Percentage of Respondents 5. What’s your gender? (N=277) Female 35.0% Male 65.0% Percentage of Respondents 6. Which best represents your geographic location? (N=278) Cairo 85.3% Delta Governorates 7.2% Upper Egypt Governorates 5.4% Other 2.2% 42 World Bank Group Country Opinion Survey 2016: Egypt Appendix B: Responses to All Questions by Stakeholder Groups2 Employee of a Ministry N=18  PMU/ Consultant N=12  Bilateral/Multilateral Agency N=8  Private Sector/Financial Sector/Private Bank N=107  CSO N=48  Media N=16  Academia/Research Institute/Think Tank N=31  Other N=33 A. General Issues facing Egypt Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Egypt? (Choose no more than THREE) Bilateral/ Private Sector/ Academia/ Percentage of Respondents Employee of PMU/ Multilateral Financial Sector/ Research Institute/ (Responses combined) a Ministry Consultant Agency Private Bank CSO Media Think Tank Other Equality of opportunity 22.2% 8.3% 12.5% 11.2% 25.0% 6.3% 3.2% 24.2% Economic growth 44.4% 33.3% 37.5% 26.2% 20.8% 12.5% 19.4% 27.3% Gender equity 5.6% 0.0% 0.0% 6.5% 6.3% 6.3% 6.5% 3.0% Rural development 11.1% 33.3% 25.0% 7.5% 14.6% 6.3% 9.7% 15.2% Urban development 0.0% 0.0% 0.0% 6.5% 0.0% 12.5% 6.5% 12.1% Social protection 11.1% 16.7% 12.5% 9.3% 8.3% 6.3% 12.9% 6.1% Anti corruption 38.9% 33.3% 0.0% 22.4% 35.4% 18.8% 16.1% 24.2% Private sector development 11.1% 8.3% 25.0% 8.4% 4.2% 12.5% 6.5% 15.2% Education* 61.1% 33.3% 37.5% 35.5% 39.6% 12.5% 32.3% 57.6% Energy 11.1% 0.0% 0.0% 6.5% 4.2% 6.3% 6.5% 15.2% Public sector governance/ reform 11.1% 25.0% 12.5% 11.2% 20.8% 25.0% 16.1% 18.2% Health 16.7% 0.0% 25.0% 15.0% 14.6% 6.3% 9.7% 15.2% Agricultural development 11.1% 16.7% 0.0% 6.5% 18.8% 0.0% 16.1% 18.2% Job creation/employment 22.2% 50.0% 50.0% 21.5% 29.2% 6.3% 19.4% 21.2% Food security 11.1% 0.0% 12.5% 0.9% 2.1% 6.3% 9.7% 6.1% *Significantly different between stakeholder groups 2 Only 273 respondents provided information about their current positions. Therefore, only these respondents were included in the across-stakeholder analysis presented in this appendix. 43 World Bank Group Country Opinion Survey 2016: Egypt A. General Issues facing Egypt (continued) The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Egypt? (Choose no more than TWO) Bilateral/ Private Sector/ Academia/ Percentage of Respondents Employee of PMU/ Multilateral Financial Sector/ Research Institute/ (Responses combined) a Ministry Consultant Agency Private Bank CSO Media Think Tank Other Better employment opportunities for young people 27.8% 16.7% 37.5% 15.4% 12.8% 6.3% 12.9% 24.2% Better employment opportunities for women 16.7% 0.0% 0.0% 7.7% 6.4% 0.0% 12.9% 12.1% Greater access to micro-finance for the poor 22.2% 16.7% 12.5% 6.7% 6.4% 12.5% 12.9% 21.2% Greater voice and participation for citizens to help ensure greater 11.1% 8.3% 25.0% 5.8% 17.0% 6.3% 9.7% 6.1% accountability Greater access to health and nutrition for citizens 5.6% 16.7% 12.5% 10.6% 14.9% 12.5% 6.5% 12.1% Better entrepreneurial opportunities (i.e., to start small and medium sized 11.1% 8.3% 12.5% 16.3% 19.1% 12.5% 12.9% 6.1% businesses) A growing middle class 16.7% 8.3% 0.0% 7.7% 8.5% 18.8% 9.7% 12.1% Better opportunity for the poor who live in rural areas 0.0% 8.3% 12.5% 6.7% 12.8% 6.3% 3.2% 15.2% Better opportunity for the poor who live in urban areas 0.0% 0.0% 0.0% 2.9% 4.3% 0.0% 3.2% 0.0% Consistent economic growth 11.1% 33.3% 25.0% 16.3% 4.3% 6.3% 9.7% 24.2% More reliable social safety net 0.0% 8.3% 0.0% 5.8% 4.3% 0.0% 16.1% 3.0% Greater equity of fiscal policy 11.1% 8.3% 12.5% 8.7% 12.8% 18.8% 3.2% 0.0% Education and training that better ensure job opportunity* 50.0% 50.0% 25.0% 26.0% 36.2% 6.3% 29.0% 51.5% Better quality public services 11.1% 0.0% 0.0% 10.6% 12.8% 18.8% 6.5% 3.0% Other 0.0% 0.0% 0.0% 1.0% 0.0% 0.0% 0.0% 6.1% *Significantly different between stakeholder groups 44 World Bank Group Country Opinion Survey 2016: Egypt B. Overall Attitudes toward the World Bank Group Which of the following best describes your current position? Private Sector/ Academia/ Employee of a Bilateral/ Financial Sector/ Research Institute/ Ministry PMU/ Consultant Multilateral Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD How familiar are you with the work of the World 18 6.83 2.62 12 6.42 2.15 7 7.29 1.80 107 5.21 2.06 47 5.81 2.06 16 5.88 1.41 31 6.06 1.81 33 5.09 2.73 Bank Group in Egypt?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between stakeholder groups Which of the following best describes your current position? Private Sector/ Academia/ Employee of a Bilateral/ Financial Sector/ Research Institute/ Ministry PMU/ Consultant Multilateral Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the 18 6.78 2.58 12 6.25 1.66 8 6.38 1.41 94 5.70 1.68 44 5.73 1.91 15 6.40 1.18 28 6.29 1.65 28 5.21 2.10 World Bank Group’s effectiveness in Egypt. (1-Not effective at all, 10-Very effective) Which of the following best describes your current position? Private Sector/ Academia/ Employee of a Bilateral/ Financial Sector/ Research Institute/ Ministry PMU/ Consultant Multilateral Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and 18 7.56 2.41 12 6.42 1.93 8 7.25 1.49 91 6.33 1.59 40 6.63 1.73 15 6.40 1.40 28 6.79 1.37 25 5.96 2.51 knowledge) to help Egypt solve its most complicated development challenges? (1-To no degree at all, 10-To a very significant degree) 45 World Bank Group Country Opinion Survey 2016: Egypt B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Egypt? Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Egypt? (Choose no more than THREE) Bilateral/ Private Sector/ Academia/ Greatest Value Employee of PMU/ Multilateral Financial Sector/ Research Institute/ Percentage of Respondents a Ministry Consultant Agency Private Bank CSO Media Think Tank Other Convening/Facilitating 17.6% 0.0% 0.0% 7.5% 8.5% 0.0% 3.2% 15.6% Data 5.9% 0.0% 12.5% 6.5% 10.6% 0.0% 6.5% 6.3% Policy advice, studies, analyses 17.6% 8.3% 12.5% 7.5% 14.9% 6.7% 9.7% 15.6% Financial resources 29.4% 16.7% 37.5% 29.0% 10.6% 13.3% 29.0% 15.6% Capacity development 5.9% 8.3% 0.0% 14.0% 21.3% 20.0% 6.5% 12.5% Technical assistance 17.6% 16.7% 12.5% 13.1% 10.6% 13.3% 9.7% 12.5% Mobilizing third party financial resources 0.0% 0.0% 0.0% 9.3% 2.1% 26.7% 9.7% 12.5% Donor coordination 5.9% 16.7% 12.5% 7.5% 12.8% 13.3% 12.9% 6.3% Linkage to non-Bank expertise 0.0% 16.7% 12.5% 5.6% 6.4% 6.7% 12.9% 0.0% Other* 0.0% 16.7% 0.0% 0.0% 2.1% 0.0% 0.0% 3.1% *Significantly different between stakeholder groups Bilateral/ Private Sector/ Academia/ 2nd Greatest Value Employee of PMU/ Multilateral Financial Sector/ Research Institute/ Percentage of Respondents a Ministry Consultant Agency Private Bank CSO Media Think Tank Other Convening/Facilitating* 5.9% 16.7% 25.0% 4.7% 6.5% 0.0% 0.0% 18.8% Data* 5.9% 8.3% 37.5% 1.9% 4.3% 13.3% 12.9% 6.3% Policy advice, studies, analyses 11.8% 0.0% 0.0% 10.3% 6.5% 6.7% 12.9% 9.4% Financial resources 23.5% 8.3% 12.5% 11.2% 21.7% 20.0% 6.5% 21.9% Capacity development 17.6% 25.0% 0.0% 22.4% 21.7% 6.7% 16.1% 9.4% Technical assistance 23.5% 25.0% 25.0% 10.3% 10.9% 13.3% 16.1% 25.0% Mobilizing third party financial resources 5.9% 16.7% 0.0% 12.1% 8.7% 6.7% 3.2% 6.3% Donor coordination 5.9% 0.0% 0.0% 19.6% 8.7% 6.7% 19.4% 3.1% Linkage to non-Bank expertise* 0.0% 0.0% 0.0% 6.5% 8.7% 26.7% 12.9% 0.0% Other 0.0% 0.0% 0.0% 0.9% 2.2% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 46 World Bank Group Country Opinion Survey 2016: Egypt B. Overall Attitudes toward the World Bank Group (continued) Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Egypt? (Choose no more than TWO) Bilateral/ Private Sector/ Academia/ Percentage of Respondents Employee of PMU/ Multilateral Financial Sector/ Research Institute/ (Responses combined) a Ministry Consultant Agency Private Bank CSO Media Think Tank Other Staff too inaccessible 17.6% 9.1% 12.5% 4.8% 6.5% 0.0% 3.3% 15.6% Not exploring alternative policy options* 17.6% 0.0% 0.0% 1.0% 2.2% 0.0% 3.3% 9.4% Not collaborating enough with stakeholders outside the Government* 11.8% 9.1% 0.0% 8.6% 30.4% 0.0% 16.7% 15.6% Its advice and strategies do not lend themselves to practical problem 11.8% 18.2% 25.0% 7.6% 2.2% 0.0% 16.7% 9.4% solving Not enough public disclosure of its work 17.6% 9.1% 0.0% 12.4% 6.5% 6.7% 6.7% 6.3% Arrogant in its approach 0.0% 9.1% 12.5% 1.0% 6.5% 0.0% 3.3% 3.1% Not client focused 0.0% 0.0% 12.5% 1.9% 0.0% 0.0% 3.3% 6.3% The credibility of its knowledge/data 0.0% 0.0% 0.0% 1.9% 2.2% 0.0% 0.0% 0.0% World Bank Group’s processes too complex* 23.5% 36.4% 12.5% 0.0% 8.7% 6.7% 0.0% 28.1% Not willing to honestly criticize policies and reform efforts in the country 5.9% 9.1% 25.0% 2.9% 15.2% 0.0% 10.0% 9.4% Too influenced by developed countries 0.0% 9.1% 0.0% 2.9% 6.5% 6.7% 0.0% 3.1% Imposing technocratic solutions without regard to political realities 23.5% 9.1% 0.0% 8.6% 2.2% 6.7% 6.7% 15.6% World Bank Group’s processes too slow* 11.8% 27.3% 12.5% 3.8% 4.3% 13.3% 0.0% 18.8% Not aligned with other donors’ work 5.9% 0.0% 0.0% 1.0% 4.3% 6.7% 6.7% 0.0% Not aligned with country priorities 0.0% 0.0% 12.5% 5.7% 4.3% 0.0% 3.3% 3.1% Not adequately sensitive to political/social realities in Egypt 23.5% 9.1% 12.5% 9.5% 6.5% 0.0% 6.7% 3.1% Other 0.0% 0.0% 0.0% 1.0% 2.2% 0.0% 0.0% 0.0% Don’t know* 5.9% 9.1% 12.5% 52.4% 32.6% 66.7% 43.3% 18.8% *Significantly different between stakeholder groups Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Egypt? (Choose no more than TWO) Bilateral/ Private Sector/ Academia/ Percentage of Respondents Employee of PMU/ Multilateral Financial Sector/ Research Institute/ (Responses combined) a Ministry Consultant Agency Private Bank CSO Media Think Tank Other Trust Fund management 16.7% 0.0% 14.3% 8.7% 4.3% 0.0% 3.2% 13.3% Knowledge products/services 0.0% 9.1% 0.0% 9.6% 10.9% 6.7% 22.6% 26.7% Investment lending 38.9% 45.5% 28.6% 18.3% 21.7% 13.3% 25.8% 30.0% Technical assistance* 38.9% 36.4% 57.1% 14.4% 26.1% 6.7% 22.6% 26.7% Capacity development 22.2% 9.1% 14.3% 16.3% 21.7% 33.3% 25.8% 36.7% Policy based lending / budget support to the Government 27.8% 0.0% 28.6% 17.3% 17.4% 20.0% 16.1% 6.7% Multi-sectoral approaches 11.1% 27.3% 0.0% 18.3% 23.9% 13.3% 16.1% 13.3% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Don’t know 11.1% 18.2% 14.3% 26.0% 17.4% 13.3% 6.5% 10.0% *Significantly different between stakeholder groups 47 World Bank Group Country Opinion Survey 2016: Egypt B. Overall Attitudes toward the World Bank Group (continued) In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) Bilateral/ Private Sector/ Academia/ Percentage of Respondents Employee of PMU/ Multilateral Financial Sector/ Research Institute/ (Responses combined) a Ministry Consultant Agency Private Bank CSO Media Think Tank Other Academia/think tanks/research institutes 35.3% 27.3% 12.5% 12.4% 8.7% 13.3% 19.4% 28.1% Donor community* 11.8% 0.0% 50.0% 5.7% 10.9% 6.7% 9.7% 18.8% Media 5.9% 0.0% 0.0% 10.5% 15.2% 20.0% 9.7% 12.5% Local Government 23.5% 36.4% 12.5% 16.2% 2.2% 6.7% 12.9% 18.8% Private sector 29.4% 18.2% 37.5% 20.0% 17.4% 6.7% 9.7% 31.3% Parliament 23.5% 0.0% 12.5% 6.7% 8.7% 0.0% 16.1% 12.5% NGOs/Community Based Organizations (CBOs)* 17.6% 18.2% 12.5% 14.3% 45.7% 6.7% 16.1% 18.8% Youth/university groups 17.6% 0.0% 0.0% 15.2% 15.2% 33.3% 16.1% 9.4% Beneficiaries 17.6% 36.4% 25.0% 12.4% 19.6% 20.0% 22.6% 3.1% Foundations 5.9% 27.3% 0.0% 7.6% 8.7% 6.7% 9.7% 12.5% Other 0.0% 0.0% 0.0% 1.9% 0.0% 0.0% 0.0% 0.0% Don’t know 5.9% 9.1% 12.5% 17.1% 15.2% 0.0% 6.5% 12.5% *Significantly different between stakeholder groups To what extent is the World Bank Group an effective development partner in Egypt, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Which of the following best describes your current position? Private Sector/ Academia/ Employee of a Bilateral/ Financial Sector/ Research Institute/ Ministry PMU/ Consultant Multilateral Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Responsiveness 16 6.88 2.55 7 6.00 1.63 7 6.29 1.70 87 5.63 1.71 42 6.14 2.19 14 6.21 .89 25 6.56 1.29 24 6.21 1.72 Flexibility (in terms of the institution’s products 15 6.80 2.37 11 5.09 1.58 7 5.57 1.40 88 5.45 1.52 42 6.02 1.88 14 6.00 .96 25 6.48 1.42 24 5.25 1.92 and services)* Flexibility (in terms of changing country 15 6.20 2.27 11 5.09 1.38 7 6.14 1.07 89 5.31 1.78 41 5.46 1.87 14 6.07 1.33 25 6.32 1.52 22 5.32 1.94 circumstances) Being inclusive* 14 7.50 1.51 8 5.38 1.60 6 6.50 2.07 87 5.70 1.45 40 5.80 2.03 14 6.21 1.19 25 6.32 1.65 19 5.95 2.15 Openness 15 7.13 2.17 10 5.90 1.66 7 7.43 1.99 94 6.09 1.70 40 6.70 2.30 15 6.60 1.18 25 6.32 1.70 25 7.00 2.04 Staff accessibility 16 7.00 2.19 9 5.89 1.54 7 6.43 2.76 88 5.89 1.63 40 6.35 1.99 15 6.53 1.30 26 5.50 1.70 25 5.92 2.29 Straightforwardness and honesty* 15 7.40 1.96 9 6.11 1.36 7 7.00 2.45 86 5.45 1.49 39 6.00 2.20 14 6.36 1.08 25 6.68 1.44 21 6.10 1.61 Ease of access to the people at the World Bank Group who are making decisions important to 14 7.14 2.07 10 6.50 1.58 6 7.00 2.19 86 5.62 1.85 38 6.05 1.96 15 6.47 1.19 24 6.21 2.04 24 5.29 2.56 my work* Collaboration with civil society 11 6.64 1.96 9 5.56 1.24 5 6.40 2.70 86 5.71 1.41 44 6.07 2.27 13 6.54 1.20 24 6.08 1.77 23 5.87 1.98 Collaboration with the Government* 14 7.36 2.02 11 7.18 2.04 6 7.50 1.52 87 5.93 1.52 36 6.56 2.17 14 6.29 1.07 24 6.25 1.80 22 6.00 2.56 Collaboration with other donors and 12 7.00 2.37 7 6.00 1.83 7 6.71 2.14 82 5.95 1.41 34 6.47 2.05 14 6.57 1.02 23 6.09 1.65 22 6.23 2.43 development partners Collaboration with the private sector* 9 6.33 2.35 6 5.17 1.72 6 5.67 2.07 87 5.62 1.66 32 6.53 2.09 13 6.38 .96 24 6.33 1.43 19 4.89 2.23 The speed in which it gets things accomplished 12 7.25 2.38 11 6.55 2.46 7 5.29 2.50 87 5.69 1.53 36 6.56 1.99 14 6.43 1.09 24 6.63 1.31 21 6.00 2.57 on the ground* Being a long-term partner* 14 7.50 2.21 10 6.40 1.90 7 7.71 2.36 87 5.87 1.60 38 6.87 1.88 14 6.50 1.56 25 6.48 1.36 22 7.32 2.01 *Significantly different between stakeholder groups 48 World Bank Group Country Opinion Survey 2016: Egypt B. Overall Attitudes toward the World Bank Group (continued) When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) Bilateral/ Private Sector/ Academia/ Percentage of Respondents Employee of PMU/ Multilateral Financial Sector/ Research Institute/ (Responses combined) a Ministry Consultant Agency Private Bank CSO Media Think Tank Other The World Bank Group does not do adequate follow through/follow-up* 25.0% 0.0% 37.5% 8.9% 14.9% 0.0% 3.4% 26.7% Poor donor coordination 12.5% 30.0% 12.5% 7.9% 17.0% 6.7% 17.2% 20.0% The World Bank Group is not sensitive enough to political/social realities 25.0% 30.0% 12.5% 19.8% 21.3% 6.7% 24.1% 16.7% on the ground Lack of/inadequate levels of capacity in Government 43.8% 20.0% 12.5% 16.8% 21.3% 20.0% 10.3% 30.0% There is not an adequate level of citizen/civil society participation* 25.0% 0.0% 25.0% 32.7% 29.8% 0.0% 13.8% 20.0% The World Bank Group works too slowly 6.3% 10.0% 0.0% 6.9% 2.1% 13.3% 6.9% 16.7% The Government works inefficiently 18.8% 30.0% 37.5% 14.9% 12.8% 6.7% 13.8% 23.3% Political pressures and obstacles 31.3% 40.0% 12.5% 18.8% 36.2% 20.0% 10.3% 23.3% Reforms are not well thought out in light of country challenges 6.3% 20.0% 25.0% 12.9% 12.8% 33.3% 31.0% 13.3% Other* 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 6.9% 0.0% *Significantly different between stakeholder groups 49 World Bank Group Country Opinion Survey 2016: Egypt C. World Bank Group’s Effectiveness and Results How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Egypt? (1-Not effective at all, 10-Very effective) Which of the following best describes your current position? Private Sector/ Academia/ Employee of a Bilateral/ Financial Sector/ Research Institute/ Ministry PMU/ Consultant Multilateral Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Anti corruption* 8 6.75 3.01 6 4.33 2.07 4 6.25 2.50 76 5.50 1.98 28 4.57 2.12 13 6.54 1.05 23 6.30 2.27 11 4.91 2.63 Transport 9 6.56 2.24 4 7.00 .82 4 6.50 1.29 79 5.75 1.58 26 5.96 1.93 14 6.36 1.50 25 6.36 1.29 14 5.43 2.31 Urban development 9 6.67 2.00 7 5.86 2.73 4 6.25 1.26 82 5.68 1.53 29 5.86 2.00 14 6.57 1.09 25 6.60 1.58 19 5.95 2.20 Environmental sustainability 13 7.46 1.90 8 6.63 2.26 5 7.00 2.45 84 5.94 1.57 29 6.00 2.27 14 6.14 1.10 24 6.63 1.31 20 5.95 2.50 Regulatory framework 8 6.75 1.75 7 5.57 2.07 5 7.20 2.05 77 5.86 1.56 31 5.81 2.04 14 6.50 1.22 23 6.17 1.64 15 5.93 2.31 Communicable/non-communicable diseases 8 6.88 1.64 3 4.67 2.31 4 5.75 3.30 72 5.72 1.54 29 5.79 2.32 13 6.23 1.54 22 6.45 1.57 11 5.64 2.38 Poverty reduction 11 6.73 1.95 6 5.17 2.32 5 6.80 1.92 82 5.39 1.76 37 6.00 2.32 14 6.57 1.02 25 6.40 1.38 19 5.84 2.19 Gender equity 8 7.50 1.51 5 5.80 .84 5 7.20 1.64 79 5.99 1.52 34 6.32 1.89 14 6.64 .84 22 6.41 1.44 13 6.23 2.35 Private sector development* 7 6.86 1.86 4 5.00 .82 5 6.80 2.49 83 5.78 1.71 30 6.63 1.88 14 6.64 1.15 24 6.67 1.24 16 4.88 2.03 Water and sanitation* 10 7.60 1.17 6 7.33 1.86 4 6.75 2.50 83 5.83 1.49 32 6.78 1.84 14 6.14 1.17 23 6.74 1.48 18 6.39 2.35 Trade and exports 7 6.86 1.86 4 6.50 1.29 4 6.75 1.71 77 5.91 1.44 22 6.09 2.04 14 6.21 1.25 23 6.43 1.90 13 4.69 1.89 Economic growth* 11 7.18 1.66 5 6.00 1.41 6 7.67 1.21 82 5.65 1.53 30 6.13 2.37 14 6.64 1.22 25 6.36 1.35 17 5.00 2.29 Energy* 11 7.64 1.63 9 7.44 2.07 4 7.75 2.22 85 6.06 1.74 29 6.41 2.01 14 6.71 1.38 25 6.68 1.41 16 5.94 2.38 Public sector governance/ reform 9 6.67 1.87 6 6.17 2.04 4 5.75 2.75 79 5.92 1.47 32 5.88 2.20 14 6.93 1.07 22 6.36 1.79 18 4.83 2.20 Job creation/employment* 9 7.11 1.90 6 5.33 2.42 6 7.33 1.51 82 5.55 1.42 33 5.61 2.19 14 6.50 1.16 25 6.44 1.47 16 4.81 2.17 Equality of opportunity* 8 7.38 1.85 5 4.80 2.59 5 6.80 2.39 78 5.67 1.53 30 5.90 2.23 13 6.69 1.18 22 6.36 1.43 13 4.69 2.50 Health* 8 7.38 1.51 5 5.20 2.17 4 7.00 3.83 77 5.64 1.63 29 5.28 2.14 14 6.79 1.19 26 6.15 1.67 16 4.81 1.87 Rural development* 9 6.89 1.76 6 6.50 1.87 4 7.25 1.26 82 5.43 1.67 31 5.84 1.88 14 6.57 1.16 25 6.60 1.35 16 4.88 2.47 Education* 10 5.70 2.58 4 6.50 .58 4 6.50 2.89 82 5.35 1.83 30 5.67 1.94 14 6.64 1.34 26 6.23 1.56 15 4.27 1.79 Social protection 10 6.80 2.35 7 5.57 1.72 4 7.00 2.94 81 5.46 1.62 24 5.67 2.10 14 6.64 1.08 24 6.29 1.46 14 5.57 2.47 Climate change 11 7.00 2.24 4 6.00 2.31 4 6.25 2.99 77 5.66 1.40 26 5.46 2.21 13 6.23 1.17 25 5.92 1.63 12 5.42 2.27 Agricultural development 9 6.56 2.13 4 6.25 1.71 5 6.80 2.59 80 5.65 1.49 28 6.21 2.10 14 6.14 1.29 23 6.26 1.57 13 4.77 1.92 *Significantly different between stakeholder groups 50 World Bank Group Country Opinion Survey 2016: Egypt C. World Bank Group’s Effectiveness and Results (continued) Which of the following best describes your current position? Private Sector/ Academia/ Employee of a Bilateral/ Financial Sector/ Research Institute/ Ministry PMU/ Consultant Multilateral Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve development results in 14 6.29 2.30 10 6.30 1.64 7 6.29 1.25 88 5.36 1.37 39 5.82 1.83 14 6.21 1.37 26 6.00 1.72 23 5.48 1.90 Egypt? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Egypt? (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Private Sector/ Academia/ Employee of a Bilateral/ Financial Sector/ Research Institute/ Ministry PMU/ Consultant Multilateral Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group’s financial instruments (i.e., investment lending, Development Policy 14 6.71 2.89 11 5.82 1.54 6 7.00 1.79 91 5.34 1.43 37 5.84 2.01 14 6.64 1.01 26 5.92 1.67 23 5.30 2.08 Loan, Trust Funds, Program 4 Result, etc.) meet the needs of Egypt* The World Bank Group meets Egypt’s needs for knowledge services (e.g., research, analysis, 14 6.14 2.63 11 5.73 2.00 6 7.67 1.37 92 5.57 1.10 38 6.16 2.21 14 6.57 1.34 25 6.44 1.53 22 5.32 1.73 data, technical assistance)* *Significantly different between stakeholder groups 51 World Bank Group Country Opinion Survey 2016: Egypt D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? * Bilateral/ Private Sector/ Academia/ Employee of PMU/ Multilateral Financial Sector/ Research Institute/ Percentage of Respondents a Ministry Consultant Agency Private Bank CSO Media Think Tank Other Weekly 0.0% 20.0% 0.0% 0.0% 4.5% 0.0% 0.0% 6.9% Monthly 6.7% 10.0% 14.3% 6.0% 13.6% 21.4% 3.4% 13.8% A few times a year 46.7% 40.0% 71.4% 20.0% 31.8% 7.1% 55.2% 34.5% Rarely 26.7% 30.0% 14.3% 61.0% 27.3% 7.1% 24.1% 17.2% Never 20.0% 0.0% 0.0% 13.0% 22.7% 64.3% 17.2% 27.6% *Significantly different between stakeholder groups In Egypt, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Which of the following best describes your current position? Private Sector/ Academia/ Employee of a Bilateral/ Financial Sector/ Research Institute/ Ministry PMU/ Consultant Multilateral Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Are timely* 13 7.15 2.44 7 5.57 1.40 5 7.40 1.14 89 5.72 1.35 38 6.11 2.12 15 6.73 1.03 22 6.55 1.30 22 6.00 2.07 Include appropriate level of stakeholder 15 7.07 2.09 8 5.50 1.51 6 7.17 1.72 86 5.77 1.52 40 6.18 2.26 15 6.47 1.06 23 5.96 1.82 24 6.13 1.96 involvement during preparation Lead to practical solutions 15 6.87 2.59 8 5.50 1.31 6 7.17 1.94 85 5.67 1.22 40 6.30 2.04 15 6.40 .91 23 5.74 1.81 22 5.68 2.08 Are accessible (well written and easy to 14 7.57 1.70 8 6.13 1.81 7 7.14 1.35 90 6.06 1.36 38 6.74 1.93 15 6.60 .91 23 5.91 1.70 23 6.04 2.06 understand)* Are source of relevant information on global 14 7.50 2.44 8 6.50 2.07 7 7.57 1.51 90 6.14 1.32 37 6.89 2.13 15 6.80 1.21 24 6.04 1.60 23 6.87 2.20 good practices* Are adequately disseminated* 13 7.69 2.06 7 5.71 2.29 7 7.43 1.27 86 5.66 1.40 34 6.35 2.03 15 6.20 1.01 25 6.04 1.62 21 5.67 2.44 Are translated enough into local language* 14 7.86 2.07 7 5.57 1.99 5 6.00 2.24 89 5.69 1.51 35 7.06 2.21 15 6.27 1.10 25 6.12 1.96 22 6.00 2.43 Are adaptable to Egypt’s specific development 14 7.07 2.09 6 5.67 1.37 6 6.50 1.64 90 5.40 1.41 36 6.64 1.66 15 6.47 .99 24 5.75 1.59 21 5.67 2.08 challenges and country circumstances* *Significantly different between stakeholder groups Which of the following best describes your current position? Private Sector/ Academia/ Employee of a Bilateral/ Financial Sector/ Research Institute/ Ministry PMU/ Consultant Multilateral Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge 14 6.71 2.64 8 6.25 1.16 7 7.00 1.29 93 5.49 1.16 39 5.95 1.82 15 6.20 1.01 26 6.35 1.55 23 6.09 2.04 work and activities make to development results in your country?* Overall, how would you rate the technical quality of the World Bank Group's knowledge work and 15 7.87 1.81 10 6.50 1.35 7 7.57 1.13 91 5.77 1.29 41 6.54 1.69 15 6.53 .99 26 6.62 1.44 24 7.21 1.67 activities?* (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between stakeholder groups 52 World Bank Group Country Opinion Survey 2016: Egypt E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Private Sector/ Academia/ Employee of a Bilateral/ Financial Sector/ Research Institute/ Ministry PMU/ Consultant Multilateral Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group disburses funds 12 6.75 2.14 8 4.25 1.98 4 6.50 2.52 83 5.48 1.59 30 6.17 1.98 15 6.13 1.36 22 6.64 1.73 15 4.80 2.11 promptly* The World Bank Group effectively monitors and evaluates the projects and programs it 15 7.60 2.16 10 6.00 1.76 7 7.00 1.15 85 5.61 1.35 38 6.45 1.86 15 6.40 .99 24 6.67 1.27 22 7.64 1.22 supports* The World Bank Group’s approvals and reviews 13 6.92 1.93 9 5.78 1.30 6 6.67 .82 81 5.44 1.50 34 6.56 1.89 15 6.47 1.25 24 6.42 1.47 20 6.15 2.03 are done in a timely fashion* The World Bank Group’s “Safeguard Policy” 14 7.57 1.79 8 5.63 1.19 6 7.50 1.38 81 5.72 1.44 30 6.73 1.62 13 6.38 1.39 22 6.55 1.71 20 6.50 1.67 requirements are reasonable* The World Bank Group’s conditions on its 13 7.23 2.49 10 5.20 1.87 5 7.40 1.82 85 5.59 1.55 26 6.23 1.56 14 6.00 1.30 24 6.17 1.63 19 6.00 2.08 lending are reasonable* The World Bank Group takes decisions quickly 14 6.29 2.49 10 5.10 1.37 5 6.80 1.30 82 5.23 1.57 32 5.94 1.79 15 5.80 1.32 22 5.68 1.96 20 4.50 1.79 in Egypt* Working with the World Bank Group increases 15 7.00 2.83 10 6.00 1.25 5 7.20 1.92 90 5.87 1.52 36 6.19 2.03 15 6.27 1.28 24 6.38 1.69 21 5.90 1.61 Egypt’s institutional capacity Where country systems are adequate, the World 10 8.00 1.70 9 6.33 1.50 5 7.40 1.52 77 6.00 1.30 28 6.43 1.69 14 6.50 1.40 22 5.95 1.56 16 5.50 1.71 Bank Group makes appropriate use of them* The World Bank Group provides effective 13 7.92 1.80 10 6.40 1.84 6 6.67 2.25 83 5.83 1.21 32 6.38 1.83 15 6.40 1.24 22 5.95 1.50 21 6.57 2.04 implementation support* *Significantly different between stakeholder groups F. The Future Role of the World Bank Group in Egypt Which of the following SHOULD the World Bank Group do to make itself of greater value in Egypt? (Choose no more than TWO) Bilateral/ Private Sector/ Academia/ Percentage of Respondents Employee of PMU/ Multilateral Financial Sector/ Research Institute/ (Responses combined) a Ministry Consultant Agency Private Bank CSO Media Think Tank Other Provide more adequate data/knowledge/statistics/figures on Egypt’s 18.8% 10.0% 28.6% 9.2% 4.7% 0.0% 6.9% 27.6% economy* Ensure greater selectivity in its work 31.3% 0.0% 14.3% 8.2% 7.0% 13.3% 6.9% 6.9% Offer more innovative financial products 18.8% 10.0% 28.6% 8.2% 11.6% 6.7% 10.3% 13.8% Improve the competitiveness of its financing compared to markets 18.8% 10.0% 14.3% 7.1% 7.0% 6.7% 0.0% 13.8% Reach out more to groups outside of Government* 25.0% 30.0% 28.6% 17.3% 48.8% 26.7% 10.3% 27.6% Work faster 31.3% 20.0% 0.0% 14.3% 11.6% 26.7% 17.2% 13.8% Improve the quality of its experts as related to Egypt’s specific challenges 31.3% 20.0% 14.3% 8.2% 11.6% 0.0% 13.8% 24.1% Offer more innovative knowledge services 6.3% 20.0% 0.0% 14.3% 9.3% 6.7% 24.1% 6.9% Collaborate more effectively with Government clients 6.3% 10.0% 28.6% 11.2% 14.0% 13.3% 17.2% 6.9% Increase the level of capacity development in the country 6.3% 20.0% 14.3% 20.4% 25.6% 0.0% 10.3% 27.6% Reduce the complexity of obtaining World Bank Group financing 0.0% 40.0% 14.3% 18.4% 16.3% 20.0% 13.8% 24.1% Increase availability of Reimbursable Advisory Services (RAS) 0.0% 0.0% 0.0% 4.1% 2.3% 0.0% 13.8% 0.0% Other 0.0% 0.0% 0.0% 1.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 53 World Bank Group Country Opinion Survey 2016: Egypt G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Egypt? (Choose no more than TWO) Bilateral/ Private Sector/ Academia/ Percentage of Respondents Employee of PMU/ Multilateral Financial Sector/ Research Institute/ (Responses combined) a Ministry Consultant Agency Private Bank CSO Media Think Tank Other Periodicals* 43.8% 20.0% 14.3% 57.1% 25.6% 0.0% 21.4% 25.9% International newspapers* 6.3% 10.0% 57.1% 10.2% 7.0% 13.3% 7.1% 11.1% Local radio 0.0% 10.0% 14.3% 1.0% 0.0% 6.7% 7.1% 0.0% International radio 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Local television 12.5% 10.0% 0.0% 2.0% 7.0% 0.0% 3.6% 7.4% International television 12.5% 0.0% 0.0% 7.1% 9.3% 6.7% 10.7% 18.5% Local newspapers 18.8% 20.0% 0.0% 7.1% 20.9% 0.0% 7.1% 11.1% Internet* 75.0% 80.0% 28.6% 42.9% 60.5% 80.0% 60.7% 74.1% Social media (e.g., Facebook, blogs, Twitter, YouTube, Flickr) 25.0% 20.0% 42.9% 9.2% 23.3% 13.3% 21.4% 33.3% Other 0.0% 0.0% 0.0% 2.0% 7.0% 0.0% 3.6% 7.4% *Significantly different between stakeholder groups How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Bilateral/ Private Sector/ Academia/ Percentage of Respondents Employee of PMU/ Multilateral Financial Sector/ Research Institute/ (Responses combined) a Ministry Consultant Agency Private Bank CSO Media Think Tank Other Direct contact with World Bank Group* 43.8% 30.0% 28.6% 14.3% 32.6% 0.0% 20.7% 41.4% e-Newsletters 18.8% 20.0% 0.0% 12.2% 20.9% 13.3% 27.6% 17.2% World Bank Group’s seminars/workshops/conferences* 50.0% 80.0% 28.6% 14.3% 39.5% 20.0% 24.1% 69.0% World Bank Group’s publications and other written materials 12.5% 10.0% 42.9% 11.2% 14.0% 13.3% 17.2% 6.9% World Bank Group’s website* 31.3% 10.0% 28.6% 9.2% 18.6% 0.0% 10.3% 41.4% Social media (e.g., Facebook, blogs, Twitter, YouTube, Flickr)* 25.0% 10.0% 28.6% 66.3% 34.9% 66.7% 37.9% 13.8% Mobile phones 12.5% 10.0% 0.0% 8.2% 2.3% 0.0% 3.4% 3.4% Other 0.0% 0.0% 0.0% 1.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups Are you aware of the World Bank Group's Access to Information Policies under which the World Bank Group discloses any information in its possession that is not on a list of exceptions?* Bilateral/ Private Sector/ Academia/ Employee of PMU/ Multilateral Financial Sector/ Research Institute/ Percentage of Respondents a Ministry Consultant Agency Private Bank CSO Media Think Tank Other Yes 43.8% 44.4% 28.6% 4.1% 25.6% 13.3% 14.8% 20.0% No 56.3% 55.6% 71.4% 95.9% 74.4% 86.7% 85.2% 80.0% *Significantly different between stakeholder groups 54 World Bank Group Country Opinion Survey 2016: Egypt G. Communication and Information Sharing (continued) Have you requested information from the World Bank Group on its activities in the past year?* Bilateral/ Private Sector/ Academia/ Employee of PMU/ Multilateral Financial Sector/ Research Institute/ Percentage of Respondents a Ministry Consultant Agency Private Bank CSO Media Think Tank Other Yes 18.8% 10.0% 57.1% 4.1% 23.3% 20.0% 6.9% 20.0% No 81.3% 90.0% 42.9% 95.9% 76.7% 80.0% 93.1% 80.0% *Significantly different between stakeholder groups Were you able to obtain this information? Bilateral/ Private Sector/ Academia/ Employee of PMU/ Multilateral Financial Sector/ Research Institute/ Percentage of Respondents a Ministry Consultant Agency Private Bank CSO Media Think Tank Other Yes 66.7% 100.0% 100.0% 75.0% 88.9% 100.0% 100.0% 66.7% No 33.3% 0.0% 0.0% 25.0% 11.1% 0.0% 0.0% 33.3% Do you have access to the Internet? Bilateral/ Private Sector/ Academia/ Employee of PMU/ Multilateral Financial Sector/ Research Institute/ Percentage of Respondents a Ministry Consultant Agency Private Bank CSO Media Think Tank Other Yes 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% No 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Do you use/have you used the World Bank Group website?* Bilateral/ Private Sector/ Academia/ Employee of PMU/ Multilateral Financial Sector/ Research Institute/ Percentage of Respondents a Ministry Consultant Agency Private Bank CSO Media Think Tank Other Yes 66.7% 80.0% 85.7% 28.6% 58.1% 20.0% 27.6% 73.3% No 33.3% 20.0% 14.3% 71.4% 41.9% 80.0% 72.4% 26.7% *Significantly different between stakeholder groups Do you currently consult the World Bank Group social media sites? Bilateral/ Private Sector/ Academia/ Employee of PMU/ Multilateral Financial Sector/ Research Institute/ Percentage of Respondents a Ministry Consultant Agency Private Bank CSO Media Think Tank Other Yes 26.7% 30.0% 28.6% 9.3% 16.3% 6.7% 13.8% 23.3% No 73.3% 70.0% 71.4% 90.7% 83.7% 93.3% 86.2% 76.7% 55 World Bank Group Country Opinion Survey 2016: Egypt G. Communication and Information Sharing (continued) Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Private Sector/ Academia/ Employee of a Bilateral/ Financial Sector/ Research Institute/ Ministry PMU/ Consultant Multilateral Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD I find the World Bank Group’s websites easy to 12 7.92 1.68 9 6.22 1.20 7 6.57 1.62 84 6.50 1.36 36 6.83 1.73 15 6.47 1.68 23 6.61 1.64 23 6.04 2.69 navigate I find the information on the World Bank Group’s 11 7.91 1.64 8 6.75 1.58 7 6.86 1.68 84 6.29 1.42 36 6.97 1.65 15 6.07 1.53 24 7.13 1.45 23 6.78 2.59 websites useful* The World Bank Group’s social media channels (e.g., blogs, Facebook, Twitter, YouTube, Flickr) 10 7.50 1.84 6 6.67 1.63 3 5.67 .58 75 6.16 1.35 26 6.23 1.18 14 5.57 1.28 23 6.30 1.22 16 5.50 2.90 are valuable sources of information about the institution When I need information from the World Bank Group I know how to find it (e.g., whom to call, 11 7.00 2.53 8 7.00 1.85 6 7.00 2.83 84 5.99 1.57 36 6.33 2.03 15 6.40 1.35 26 6.38 1.55 20 6.70 2.39 where to reach them, etc.) The World Bank Group is responsive to my 10 7.40 1.90 8 6.50 2.00 5 6.20 2.28 70 6.11 1.25 32 6.47 1.72 15 5.93 1.49 23 6.30 1.46 15 6.13 2.61 information requests and inquiries *Significantly different between stakeholder groups H. Background Information Currently, do you professionally collaborate/work with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country?* (Select only ONE response) Bilateral/ Private Sector/ Academia/ Employee of PMU/ Multilateral Financial Sector/ Research Institute/ Percentage of Respondents a Ministry Consultant Agency Private Bank CSO Media Think Tank Other Yes 64.7% 83.3% 75.0% 11.3% 30.4% 13.3% 26.7% 27.3% No 35.3% 16.7% 25.0% 88.7% 69.6% 86.7% 73.3% 72.7% *Significantly different between stakeholder groups Which of the following describes most of your exposure to the World Bank Group in Egypt? (Choose no more than TWO) Bilateral/ Private Sector/ Academia/ Percentage of Respondents Employee of PMU/ Multilateral Financial Sector/ Research Institute/ (Responses combined) a Ministry Consultant Agency Private Bank CSO Media Think Tank Other Observer (i.e., follow in media, discuss in informal conversations, etc.)* 11.1% 16.7% 12.5% 48.5% 37.5% 12.5% 24.1% 23.3% Use World Bank Group reports/data 27.8% 16.7% 12.5% 24.2% 25.0% 25.0% 13.8% 16.7% Engage in World Bank Group related/sponsored events/activities* 33.3% 58.3% 62.5% 12.1% 45.8% 43.8% 34.5% 36.7% Collaborate as part of my professional duties* 66.7% 75.0% 37.5% 24.2% 29.2% 25.0% 24.1% 36.7% Use World Bank Group website for information, data, research, etc.* 11.1% 0.0% 25.0% 13.1% 14.6% 12.5% 24.1% 40.0% *Significantly different between stakeholder groups What’s your gender? Bilateral/ Private Sector/ Academia/ Employee of PMU/ Multilateral Financial Sector/ Research Institute/ Percentage of Respondents a Ministry Consultant Agency Private Bank CSO Media Think Tank Other Female 11.1% 33.3% 25.0% 43.4% 39.6% 31.3% 22.6% 24.2% Male 88.9% 66.7% 75.0% 56.6% 60.4% 68.8% 77.4% 75.8% 56 World Bank Group Country Opinion Survey 2016: Egypt Appendix C: Responses to Indicator Questions by Geographic Location3  Cairo N=237  Other N=41 B. Overall Attitudes toward the World Bank Group Which best represents your geographic location? Cairo Other N Mean SD N Mean SD Overall, please rate your impression of the 210 5.80 1.88 38 6.42 1.46 World Bank Group’s effectiveness in Egypt. (1-Not effective at all, 10-Extremely effective) To what extent is the World Bank Group an effective development partner in Egypt, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Which best represents your geographic location? Cairo Other N Mean SD N Mean SD Responsiveness* 186 5.94 1.83 38 6.63 1.60 Flexibility (in term s of the institution’s 188 5.63 1.68 40 6.38 1.71 products and services)* Flexibility (in term s of changing country 189 5.49 1.80 37 6.03 1.61 circum stances) Being inclusive 181 5.97 1.72 34 5.97 1.68 Openness* 195 6.33 1.86 38 7.08 1.87 Staff accessibility 191 5.96 1.83 37 6.57 1.91 Straightforwardness and honesty 181 5.97 1.80 37 6.32 1.53 Ease of access to the people at the World Bank Group who are m aking decisions 181 5.89 1.99 38 6.29 1.96 im portant to m y work Collaboration with civil society* 178 5.79 1.77 38 6.66 1.51 Collaboration with the Governm ent 179 6.32 1.88 36 6.22 1.85 Collaboration with other donors and 167 6.16 1.77 35 6.43 1.77 developm ent partners Collaboration with the private sector 165 5.76 1.84 32 6.31 1.71 The speed in which it gets things 177 6.03 1.92 36 6.67 1.51 accom plished on the ground Being a long-term partner 179 6.44 1.83 39 6.72 1.78 *Significantly different between geographic locations C. World Bank Group’s Effectiveness and Results Which bes t repres ents your geographic location? Cairo Other N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve developm ent res ults in 185 5.62 1.64 37 6.19 1.61 Egypt? (1-To no degree at all, 10-To a very significant degree) 3 278 respondents provided information about their geographic location. These respondents were included in the analysis presented in this appendix. The small numbers of respondents from “Delta Governorates,” “Upper Egypt Governorates,” and “Other” are combined into the “Other” category. 57 World Bank Group Country Opinion Survey 2016: Egypt C. World Bank Group’s Effectiveness and Results (continued) To what extent do you agree with the following statements about the World Bank Group in Egypt? (1-Strongly disagree, 10-Strongly agree) Which bes t repres ents your geographic location? Cairo Other N Mean SD N Mean SD The World Bank Group’s financial ins trum ents (i.e., inves tm ent lending, Developm ent Policy Loan, Trus t Funds , 184 5.56 1.82 39 6.49 1.41 Program 4 Res ult, etc.) m eet the needs of Egypt* The World Bank Group m eets Egypt’s needs for knowledge s ervices (e.g., 186 5.77 1.70 37 6.57 1.42 res earch, analys is , data, technical as s is tance)* *Significantly different between geographic locations D. The World Bank Group’s Knowledge Work and Activities In Egypt, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Which best represents your geographic location? Cairo Other N Mean SD N Mean SD Are adaptable to Egypt’s specific development challenges and country 179 5.83 1.67 34 6.26 1.58 circumstances Which best represents your geographic location? Cairo Other N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge 189 5.81 1.55 37 6.46 1.73 work and activities make to development results in your country?* Overall, how would you rate the technical quality of the World Bank Group's 193 6.40 1.58 37 6.57 1.46 knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between geographic locations E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Which best represents your geographic location? Cairo Other N Mean SD N Mean SD The World Bank Group takes decisions 165 5.42 1.81 36 5.72 1.54 quickly in Egypt Where country systems are adequate, the World Bank Group makes appropriate use 149 6.20 1.62 33 6.27 1.21 of them 58 World Bank Group Country Opinion Survey 2016: Egypt Appendix D: Responses to Selected Questions by Level of Collaboration with the World Bank Group4 Note that this appendix presents comparative analysis of the data from those respondents who collaborate with the WBG vs. those respondents who do not collaborate with the WBG and covers all 10-point scale questions from the FY16 Egypt COS questionnaire. Collaborating with the WBG N=73 Not collaborating with the WBG N=199 B. Overall Attitudes toward the World Bank Group Currently, do you professionally collaborate/work with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD How familiar are you with the work of the World 71 6.82 2.04 198 5.13 2.04 Bank Group in Egypt?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between collaborators and non-collaborators Currently, do you professionally collaborate/work with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD Overall, please rate your impression of the World 69 6.64 1.91 174 5.52 1.67 Bank Group’s effectiveness in Egypt.* (1-Not effective at all, 10-Extremely effective) *Significantly different between collaborators and non-collaborators Currently, do you professionally collaborate/work with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and 68 7.09 1.87 166 6.23 1.68 knowledge) to help Egypt solve its most complicated development challenges?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators 4Only 272 respondents provided information about their level of collaboration with the World Bank Group (question H3 in the questionnaire). Therefore, only these respondents were included in the analysis presented in this appendix. 59 World Bank Group Country Opinion Survey 2016: Egypt B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Egypt, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Currently, do you professionally collaborate/work with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD Responsiveness 56 6.34 2.08 163 5.88 1.64 Flexibility (in terms of the institution’s products and 60 5.72 1.87 163 5.72 1.60 services) Flexibility (in terms of changing country 59 5.68 1.88 164 5.54 1.75 circumstances) Being inclusive 55 5.96 1.98 156 5.93 1.58 Openness* 63 6.90 2.05 167 6.25 1.77 Staff accessibility 60 6.30 2.13 164 5.91 1.70 Straightforwardness and honesty 58 6.28 2.06 156 5.86 1.56 Ease of access to the people at the World Bank Group who are making decisions important to my 59 6.49 2.08 157 5.71 1.88 work* Collaboration with civil society 53 6.00 2.04 160 5.88 1.63 Collaboration with the Government* 56 7.38 1.80 155 5.85 1.70 Collaboration with other donors and development 52 6.88 1.90 148 5.93 1.63 partners* Collaboration with the private sector 43 6.14 2.07 150 5.70 1.71 The speed in which it gets things accomplished 59 6.56 2.22 149 5.91 1.65 on the ground* Being a long-term partner* 56 7.20 2.02 158 6.17 1.64 *Significantly different between collaborators and non-collaborators 60 World Bank Group Country Opinion Survey 2016: Egypt C. World Bank Group’s Effectiveness and Results How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Egypt? (1-Not effective at all, 10-Very effective) Currently, do you professionally collaborate/work with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD Anti corruption 35 5.11 2.78 134 5.59 1.96 Transport* 36 6.44 2.20 138 5.82 1.51 Urban development 41 5.98 2.32 146 5.93 1.53 Environmental sustainability 46 6.37 2.38 148 6.09 1.62 Regulatory framework 37 5.89 2.41 142 6.01 1.53 Communicable/non-communicable diseases 30 5.87 2.79 132 5.89 1.51 Poverty reduction 46 5.80 2.30 151 5.82 1.75 Gender equity 36 6.22 1.88 142 6.23 1.52 Private sector development 36 6.28 2.11 146 5.99 1.66 Water and sanitation* 40 6.98 2.13 149 6.13 1.50 Trade and exports 28 6.29 2.26 136 5.95 1.54 Economic growth 38 6.37 2.11 151 5.87 1.68 Energy* 45 7.04 2.26 147 6.20 1.64 Public sector governance/ reform 38 5.82 2.38 144 5.99 1.63 Job creation/employment 41 5.93 2.05 148 5.72 1.64 Equality of opportunity 34 5.79 2.41 140 5.87 1.67 Health 36 5.86 2.61 142 5.70 1.61 Rural development 40 6.10 2.09 146 5.73 1.69 Education 36 5.58 2.35 148 5.57 1.75 Social protection 39 6.13 2.40 139 5.71 1.62 Climate change 36 5.97 2.66 136 5.74 1.41 Agricultural development 37 6.05 2.39 138 5.82 1.51 *Significantly different between collaborators and non-collaborators Currently, do you professionally collaborate/work with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD To what extent does the World Bank Group’s work 57 5.95 1.90 160 5.54 1.47 help to achieve development results in Egypt? (1-To no degree at all, 10-To a very significant degree) 61 World Bank Group Country Opinion Survey 2016: Egypt C. World Bank Group’s Effectiveness and Results (continued) To what extent do you agree with the following statements about the World Bank Group in Egypt? (1-Strongly disagree, 10-Strongly agree) Currently, do you professionally collaborate/work with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD The World Bank Group’s financial instruments (i.e., investment lending, Development Policy 52 6.06 2.14 166 5.54 1.59 Loan, Trust Funds, Program 4 Result, etc.) meet the needs of Egypt The World Bank Group meets Egypt’s needs for knowledge services (e.g., research, analysis, 56 6.16 2.15 162 5.73 1.43 data, technical assistance) D. The World Bank Group’s Knowledge Work and Activities In Egypt, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Currently, do you professionally collaborate/work with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD Are timely 54 6.43 1.80 153 5.95 1.53 Include appropriate level of stakeholder 55 6.44 2.06 159 5.87 1.64 involvement during preparation* Lead to practical solutions 55 6.25 1.90 156 5.81 1.59 Are accessible (well written and easy to 59 6.88 1.81 156 6.04 1.46 understand)* Are source of relevant information on global good 59 7.34 1.88 157 6.17 1.58 practices* Are adequately disseminated* 55 6.78 2.05 151 5.74 1.56 Are translated enough into local language* 54 6.81 2.31 155 5.92 1.69 Are adaptable to Egypt’s specific development 50 6.24 1.87 159 5.72 1.53 challenges and country circumstances* *Significantly different between collaborators and non-collaborators Currently, do you professionally collaborate/work with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work 55 6.42 1.80 166 5.70 1.43 and activities make to development results in your country?* Overall, how would you rate the technical quality of the World Bank Group's knowledge work and 62 7.10 1.52 164 6.14 1.49 activities?* (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between collaborators and non-collaborators 62 World Bank Group Country Opinion Survey 2016: Egypt E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Currently, do you professionally collaborate/work with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD The World Bank Group disburses funds promptly 46 6.02 2.37 142 5.66 1.62 The World Bank Group effectively monitors and 57 6.79 2.02 155 6.09 1.38 evaluates the projects and programs it supports* The World Bank Group’s approvals and reviews 56 6.27 2.07 143 5.88 1.46 are done in a timely fashion The World Bank Group’s “Safeguard Policy” 48 6.81 1.72 146 6.08 1.53 requirements are reasonable* The World Bank Group’s conditions on its lending 49 6.80 1.78 147 5.65 1.64 are reasonable* The World Bank Group takes decisions quickly in 50 5.88 2.04 148 5.30 1.61 Egypt* Working with the World Bank Group increases 54 6.54 1.94 160 5.93 1.60 Egypt’s institutional capacity* Where country systems are adequate, the World 44 6.91 1.89 138 5.99 1.36 Bank Group makes appropriate use of them* The World Bank Group provides effective 53 6.79 1.99 147 5.97 1.34 implementation support* *Significantly different between collaborators and non-collaborators G. Communication and Information Sharing Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Currently, do you professionally collaborate/work with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD I find the World Bank Group’s websites easy to 58 6.97 1.70 150 6.40 1.68 navigate* I find the information on the World Bank Group’s 56 7.38 1.61 150 6.35 1.62 websites useful* The World Bank Group’s social media channels (e.g., blogs, Facebook, Twitter, YouTube, Flickr) 40 6.70 1.67 133 5.97 1.48 are valuable sources of information about the institution* When I need information from the World Bank Group I know how to find it (e.g., whom to call, 55 7.00 1.95 148 6.01 1.71 where to reach them, etc.)* The World Bank Group is responsive to my 47 6.87 1.74 127 5.94 1.42 information requests and inquiries* *Significantly different between collaborators and non-collaborators 63 World Bank Group Country Opinion Survey 2016: Egypt Appendix E: Indicator Questions as a Function of Exposure to the World Bank Group Currently, do you professionally Which of the following describes most of your exposure to the World Bank Group in Egypt? (Choose no more than TWO) collaborate/work with the World Bank Indicator Question Group in your country? Observer Use WB reports/data Engage in WB activities Collaborate Use WB website Not collaborating Collaborating with No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean with the WBG the WBG Overall, please rate your impression of the World Bank 5.52 6.64 6.23 5.32 6.03 5.62 5.80 6.24 5.69 6.41 5.94 5.92 Group’s effectiveness in Egypt. Responsiveness 5.88 6.34 6.23 5.67 6.23 5.37 5.95 6.27 5.80 6.58 6.07 5.94 Flexibility (in terms of the institution’s products and 5.72 5.72 5.75 5.73 5.90 5.16 5.79 5.66 5.63 5.99 5.84 5.30 services) Flexibility (in terms of changing country circumstances) 5.54 5.68 5.59 5.49 5.83 4.54 5.59 5.50 5.44 5.83 5.64 5.17 Being inclusive 5.93 5.96 6.04 5.80 6.13 5.28 5.93 6.02 5.84 6.21 5.96 5.93 Openness 6.25 6.90 6.71 5.99 6.55 6.21 6.41 6.63 6.30 6.84 6.35 7.08 Staff accessibility 5.91 6.30 6.20 5.86 6.22 5.65 6.07 6.13 5.90 6.48 6.11 6.00 Straightforwardness and honesty 5.86 6.28 6.25 5.54 6.15 5.50 5.88 6.33 5.84 6.37 5.99 6.16 Ease of access to the people at the World Bank Group 5.71 6.49 6.15 5.63 6.13 5.46 5.83 6.33 5.85 6.25 6.03 5.76 who are making decisions important to my work Collaboration with civil society 5.88 6.00 6.05 5.80 6.11 5.44 5.88 6.16 5.87 6.18 6.03 5.68 Collaboration with the Government 5.85 7.38 6.52 5.87 6.52 5.48 6.00 7.00 5.99 6.94 6.38 5.88 Collaboration with other donors and development 5.93 6.88 6.48 5.76 6.34 5.82 6.08 6.62 6.12 6.47 6.21 6.41 partners Collaboration with the private sector 5.70 6.14 5.94 5.77 6.03 5.29 5.78 6.12 5.78 6.12 6.00 5.34 The speed in which it gets things accomplished on the 5.91 6.56 6.36 5.70 6.24 5.72 6.01 6.43 5.92 6.58 6.30 5.25 ground Being a long-term partner 6.17 7.20 6.76 6.01 6.64 5.98 6.34 6.87 6.30 6.98 6.39 7.11 To what extent does the World Bank Group’s work help 5.54 5.95 5.76 5.58 5.88 5.07 5.71 5.69 5.55 6.00 5.76 5.39 to achieve development results in Egypt? The World Bank Group’s financial instruments (i.e., investment lending, Development Policy Loan, Trust 5.54 6.06 5.92 5.41 5.94 5.00 5.69 5.89 5.50 6.28 5.85 5.26 Funds, Program 4 Result, etc.) meet the needs of Egypt The World Bank Group meets Egypt’s needs for knowledge services (e.g., research, analysis, data, 5.73 6.16 6.16 5.37 5.93 5.76 5.78 6.17 5.80 6.08 5.91 5.84 technical assistance) The World Bank Group's knowledge work and activities are adaptable to Egypt’s specific development 5.72 6.24 6.08 5.64 6.08 5.42 5.72 6.44 5.83 6.17 5.99 5.62 challenges and country circumstances Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities 5.70 6.42 6.07 5.60 6.12 5.20 5.87 6.04 5.61 6.59 5.96 5.71 make to development results in your country? Overall, how would you rate the technical quality of the 6.14 7.10 6.73 5.84 6.44 6.44 6.25 6.87 6.19 6.93 6.39 6.68 World Bank Group's knowledge work and activities? The World Bank Group takes decisions quickly in Egypt 5.30 5.88 5.60 5.37 5.65 5.00 5.48 5.61 5.43 5.72 5.61 5.03 Where country systems are adequate, the World Bank 5.99 6.91 6.39 5.89 6.21 6.20 6.16 6.35 5.99 6.70 6.16 6.50 Group makes appropriate use of them Yellow highlight indicates significant difference between Yes and No means. 64 World Bank Group Country Opinion Survey 2016: Egypt Appendix F: Egypt FY 2016 Questionnaire World Bank Group Country Survey FY16 – Egypt The World Bank Group is interested in gauging the views of clients and partners who are either involved in development in Egypt or who observe activities related to social and economic development. The following survey will give the World Bank Group’s team that works in Egypt, greater insight into how the Bank’s work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders, and to develop more effective strategies that support development in Egypt. A local independent firm has been hired to oversee the logistics of this survey. This ensures anonymity and confidentiality. We hope you’ll be candid. Finally, the survey relates to the World Bank Group’s work. The World Bank Group consists of IBRD, IDA, IFC, MIGA, and ICSID. When responding to the survey, please consider the area of the World Bank Group with which you are most familiar. To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. SECTION A: GENERAL ISSUES FACING EGYPT A1. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Egypt? (Choose no more than THREE) 1 Equality of opportunity (i.e., equity) 9 Education 2 Economic growth 10 Energy Public sector governance/ reform (i.e., government 3 Gender equity 11 effectiveness, public financial management, public expenditure, fiscal system reform) 4 Rural development 12 Health 5 Urban development 13 Agricultural development Social protection (e.g., pensions, targeted 6 14 Job creation/employment social assistance) 7 Anti corruption 15 Food security 8 Private sector development 65 World Bank Group Country Opinion Survey 2016: Egypt SECTION A: GENERAL ISSUES FACING EGYPT A2. The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Egypt? (Choose no more than TWO) 1 Better employment opportunities for young people 2 Better employment opportunities for women 3 Greater access to micro-finance for the poor 4 Greater voice and participation for citizens to help ensure greater accountability 5 Greater access to health and nutrition for citizens 6 Better entrepreneurial opportunities (i.e., to start small and medium sized businesses) 7 A growing middle class 8 Better opportunity for the poor who live in rural areas 9 Better opportunity for the poor who live in urban areas 10 Consistent economic growth 11 More reliable social safety net 12 Greater equity of fiscal policy 13 Education and training that better ensure job opportunity 14 Better quality public services 15 Other (please specify):_____________________________________ PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 66 World Bank Group Country Opinion Survey 2016: Egypt SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B1. How familiar are you with the work of the World Bank Group in Egypt? 1 2 3 4 5 6 7 8 9 10 Not familiar at all Extremely familiar B2. Overall, please rate your impression of the World Bank Group’s effectiveness in Egypt. 1 2 3 4 5 6 7 8 9 10  Not effective at Very effective Don't know all B3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Egypt solve its most complicated development challenges? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree B4. When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Egypt? Greatest Value Second Greatest Value (Choose only ONE) (Choose only ONE) 1 Convening/Facilitating   2 Data   3 Policy advice, studies, analyses   4 Financial resources   5 Capacity development   6 Technical assistance   7 Mobilizing third party financial resources   8 Donor coordination   Linkage to non-Bank expertise (i.e., South-South 9   knowledge sharing) 10 Other (please specify): ________________________   67 World Bank Group Country Opinion Survey 2016: Egypt SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B5. Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Egypt? (Choose no more than TWO) 1 Staff too inaccessible 2 Not exploring alternative policy options 3 Not collaborating enough with stakeholders outside the Government 4 Its advice and strategies do not lend themselves to practical problem solving 5 Not enough public disclosure of its work 6 Arrogant in its approach 7 Not client focused 8 The credibility of its knowledge/data 9 World Bank Group’s processes too complex 10 Not willing to honestly criticize policies and reform efforts in the country 11 Too influenced by developed countries 12 Imposing technocratic solutions without regard to political realities 13 World Bank Group’s processes too slow (e.g., too bureaucratic in its operational policies and procedures) 14 Not aligned with other donors’ work 15 Not aligned with country priorities 16 Not adequately sensitive to political/social realities in Egypt 17 Other (please specify): __________________________________________________ 18 Don’t know B6. Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Egypt? (Choose no more than TWO) 1 Trust Fund management 2 Knowledge products/services (analytical work, studies, surveys, etc.) 3 Investment lending (financing specific projects) 4 Technical assistance (advice, best practice, international experience, etc.) 5 Capacity development 6 Policy based lending / budget support to the Government 7 Multi-sectoral approaches 8 Other (please specify): __________________________________________________ 9 Don’t know 68 World Bank Group Country Opinion Survey 2016: Egypt SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B7. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) 1 Academia/think tanks/research institutes 7 NGOs/Community Based Organizations (CBOs) 2 Donor community 8 Youth/university groups 3 Media 9 Beneficiaries 4 Local Government 10 Foundations 5 Private sector 11 Other (please specify): _____________________ 6 Parliament 12 Don’t know To what extent is the World Bank Group an effective development partner in Egypt, in terms of each of the following? To no To a very Don't degree at significant know all degree B8 Responsiveness 1 2 3 4 5 6 7 8 9 10  Flexibility (in terms of the institution’s products and B9 1 2 3 4 5 6 7 8 9 10  services) Flexibility (in terms of changing country B10 1 2 3 4 5 6 7 8 9 10  circumstances) B11 Being inclusive 1 2 3 4 5 6 7 8 9 10  B12 Openness (sharing data and other information) 1 2 3 4 5 6 7 8 9 10  B13 Staff accessibility 1 2 3 4 5 6 7 8 9 10  B14 Straightforwardness and honesty 1 2 3 4 5 6 7 8 9 10  Ease of access to the people at the World Bank B15 Group who are making decisions important to my 1 2 3 4 5 6 7 8 9 10  work B16 Collaboration with civil society 1 2 3 4 5 6 7 8 9 10  B17 Collaboration with the Government 1 2 3 4 5 6 7 8 9 10  Collaboration with other donors and development B18 1 2 3 4 5 6 7 8 9 10  partners B19 Collaboration with the private sector 1 2 3 4 5 6 7 8 9 10  The speed in which it gets things accomplished on B20 1 2 3 4 5 6 7 8 9 10  the ground B21 Being a long-term partner 1 2 3 4 5 6 7 8 9 10  B22. When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) 1 The World Bank Group does not do adequate follow through/follow-up 2 Poor donor coordination 3 The World Bank Group is not sensitive enough to political/social realities on the ground 4 Lack of/inadequate levels of capacity in Government 5 There is not an adequate level of citizen/civil society participation 6 The World Bank Group works too slowly 7 The Government works inefficiently 8 Political pressures and obstacles 9 Reforms are not well thought out in light of country challenges 10 Other (please specify): ________________________________________ 69 World Bank Group Country Opinion Survey 2016: Egypt SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C1. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Egypt? (If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know”) Not effective Very Don't at all effective know 1 Anti corruption 1 2 3 4 5 6 7 8 9 10  2 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10  3 Urban development 1 2 3 4 5 6 7 8 9 10  4 Environmental sustainability 1 2 3 4 5 6 7 8 9 10  5 Regulatory framework 1 2 3 4 5 6 7 8 9 10  6 Communicable/non-communicable diseases 1 2 3 4 5 6 7 8 9 10  7 Poverty reduction 1 2 3 4 5 6 7 8 9 10  8 Gender equity 1 2 3 4 5 6 7 8 9 10  9 Private sector development 1 2 3 4 5 6 7 8 9 10  10 Water and sanitation 1 2 3 4 5 6 7 8 9 10  11 Trade and exports 1 2 3 4 5 6 7 8 9 10  12 Economic growth 1 2 3 4 5 6 7 8 9 10  13 Energy 1 2 3 4 5 6 7 8 9 10  Public sector governance/ reform (i.e., government 14 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10  expenditure, fiscal system reform) 15 Job creation/employment 1 2 3 4 5 6 7 8 9 10  16 Equality of opportunity (i.e., equity) 1 2 3 4 5 6 7 8 9 10  17 Health 1 2 3 4 5 6 7 8 9 10  18 Rural development 1 2 3 4 5 6 7 8 9 10  19 Education 1 2 3 4 5 6 7 8 9 10  Social protection (e.g., pensions, targeted social 20 1 2 3 4 5 6 7 8 9 10  assistance) 21 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10  22 Agricultural development 1 2 3 4 5 6 7 8 9 10  C2. To what extent does the World Bank Group’s work help to achieve development results in Egypt? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very significant Don't know all degree To what extent do you agree with the following statements about the World Bank Group in Egypt? Strongly Strongly Don't disagree agree know The World Bank Group’s financial instruments (i.e., investment lending, C3 Development Policy Loan, Trust Funds, 1 2 3 4 5 6 7 8 9 10  Program 4 Result, etc.) meet the needs of Egypt The World Bank Group meets Egypt’s needs C4 for knowledge services (e.g., research, 1 2 3 4 5 6 7 8 9 10  analysis, data, technical assistance) 70 World Bank Group Country Opinion Survey 2016: Egypt SECTION D: THE WORLD BANK GROUP’S KNOWLEDGE WORK AND ACTIVITIES (i.e., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) D1. How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never In Egypt, to what extent do you believe that the World Bank Group’s knowledge work and activities: To no To a very Don't degree at significant know all degree D2 Are timely 1 2 3 4 5 6 7 8 9 10  Include appropriate level of stakeholder D3 1 2 3 4 5 6 7 8 9 10  involvement during preparation D4 Lead to practical solutions 1 2 3 4 5 6 7 8 9 10  Are accessible (well written and easy to D5 1 2 3 4 5 6 7 8 9 10  understand) Are source of relevant information on global D6 1 2 3 4 5 6 7 8 9 10  good practices D7 Are adequately disseminated 1 2 3 4 5 6 7 8 9 10  D8 Are translated enough into local language 1 2 3 4 5 6 7 8 9 10  Are adaptable to Egypt’s specific D9 development challenges and country 1 2 3 4 5 6 7 8 9 10  circumstances D10. Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country? 1 2 3 4 5 6 7 8 9 10  Not significant at all Very significant Don't know D11. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 1 2 3 4 5 6 7 8 9 10  Very low technical Very high technical Don't know quality quality 71 World Bank Group Country Opinion Survey 2016: Egypt SECTION E: WORKING WITH THE WORLD BANK GROUP To what extent do you agree/disagree with the following statements? Strongly Strongly Don't disagree agree know The World Bank Group disburses funds E1 1 2 3 4 5 6 7 8 9 10  promptly The World Bank Group effectively monitors E2 and evaluates the projects and programs it 1 2 3 4 5 6 7 8 9 10  supports The World Bank Group’s approvals and E3 1 2 3 4 5 6 7 8 9 10  reviews are done in a timely fashion The World Bank Group’s “Safeguard Policy” E4 1 2 3 4 5 6 7 8 9 10  requirements are reasonable The World Bank Group’s conditions on its E5 1 2 3 4 5 6 7 8 9 10  lending are reasonable The World Bank Group takes decisions quickly E6 1 2 3 4 5 6 7 8 9 10  in Egypt Working with the World Bank Group increases E7 1 2 3 4 5 6 7 8 9 10  Egypt’s institutional capacity Where country systems (e.g., procurement, financial management, etc.) are adequate, the E8 1 2 3 4 5 6 7 8 9 10  World Bank Group makes appropriate use of them The World Bank Group provides effective E9 implementation support (i.e., supervision of 1 2 3 4 5 6 7 8 9 10  projects) 72 World Bank Group Country Opinion Survey 2016: Egypt SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN EGYPT F1. Which of the following SHOULD the World Bank Group do to make itself of greater value in Egypt? (Choose no more than TWO) 1 Provide more adequate data/knowledge/statistics/figures on Egypt’s economy 2 Ensure greater selectivity in its work 3 Offer more innovative financial products 4 Improve the competitiveness of its financing compared to markets (e.g., cost, timeliness, other terms) 5 Reach out more to groups outside of Government 6 Work faster 7 Improve the quality of its experts as related to Egypt’s specific challenges 8 Offer more innovative knowledge services 9 Collaborate more effectively with Government clients (e.g., national, state, local) 10 Increase the level of capacity development in the country 11 Reduce the complexity of obtaining World Bank Group financing 12 Increase availability of Reimbursable Advisory Services (RAS) 13 Other (please specify): ______________________________________________ 73 World Bank Group Country Opinion Survey 2016: Egypt SECTION G: COMMUNICATION AND INFORMATION SHARING G1. How do you get most of your information about economic and social development issues in Egypt? (Choose no more than TWO) 1 Periodicals 6 International television 2 International newspapers 7 Local newspapers 3 Local radio 8 Internet Social media (e.g., Facebook, blogs, Twitter, 4 International radio 9 YouTube, Flickr) 5 Local television 10 Other (please specify): ___________________ G2. How would you prefer to obtain information from the World Bank Group? (Choose no more than TWO) Direct contact with World Bank Group (i.e., face to 1 5 World Bank Group’s website face meetings/discussions) Social media (e.g., Facebook, blogs, Twitter, 2 e-Newsletters 6 YouTube, Flickr) World Bank Group’s 3 7 Mobile phones seminars/workshops/conferences World Bank Group’s publications and other written 4 8 Other (please specify): ___________________ materials Are you aware of the World Bank Group’s Access to Information Policy under which the G3 Yes No Bank will now disclose any information in its possession that is not on a list of exceptions? Have you requested information from the World Bank Group on its activities in the past G4 Yes No year? (If YES please go to Question G5; if NO please go to G6) G5 Were you able to obtain this information? Yes No G6 Do you have access to the Internet? Yes No G7 Do you use/have you used the World Bank Group website? Yes No Do you currently consult the World Bank Group social media sites (e.g., facebook, blogs, G8 Yes No Twitter, YouTube, Flickr)? Please rate how much you agree with the following statements. Strongly Strongly Don't disagree agree know I find the World Bank Group’s websites easy to G9 navigate. (Only answer if you have used a World Bank 1 2 3 4 5 6 7 8 9 10  Group website) I find the information on the World Bank Group’s G10 websites useful. (Only answer if you have used a World 1 2 3 4 5 6 7 8 9 10  Bank Group website) The World Bank Group’s social media channels (e.g., G11 blogs, Facebook, Twitter, YouTube, Flickr) are valuable 1 2 3 4 5 6 7 8 9 10  sources of information about the institution When I need information from the World Bank Group I G12 know how to find it (e.g., whom to call, where to reach 1 2 3 4 5 6 7 8 9 10  them, etc.) The World Bank Group is responsive to my information G13 1 2 3 4 5 6 7 8 9 10  requests and inquiries 74 World Bank Group Country Opinion Survey 2016: Egypt SECTION H: BACKGROUND INFORMATION H1. Which of the following best describes your current position? (Select only ONE response) 1 Office of the President, Prime Minister 11 NGO/Community Based Organization 2 Office of Minister 12 Media (press, radio, TV, web, etc.) Independent Government Institution (i.e., Regulatory 3 Office of Parliamentarian 13 Agency, Central Bank/oversight institution) Employee of a Ministry, Ministerial 4 14 Trade Union Department or Implementation Agency Project Management Unit (PMU) overseeing implementation of project/ 5 15 Faith-Based Group Consultant/Contractor working on World Bank Group supported project/program 6 Local Government Office or Staff 16 Youth Group 7 Bilateral/Multilateral Agency 17 Academia/Research Institute/Think Tank 8 Private Sector Organization 18 Judiciary Branch 9 Private Foundation 19 Other (please specify): ________________________ 10 Financial Sector/Private Bank H2. Please identify the primary specialization of your work. (Select only ONE response) 1 Water 12 Gender 2 Social protection and labor 13 Transport and ICT 3 Fragility, conflict and violence 14 Urban, rural, and social development 4 Environment and natural resources 15 Governance 5 Public-private partnerships 16 Poverty 6 Education 17 Jobs 7 Health, nutrition, and population 18 Agriculture 8 Energy and extractives 19 Climate Change 9 Macroeconomics and fiscal management 20 Generalist (specialized in multiple sectors) 10 Trade and competitiveness 21 Other (please specify): ____________________ 11 Finance and markets H3. Currently, do you professionally collaborate/work with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? (Select only ONE response) 1 Yes 2 No 75 World Bank Group Country Opinion Survey 2016: Egypt SECTION H: BACKGROUND INFORMATION H4. Which of the following describes most of your exposure to the World Bank Group in Egypt? (Choose no more than TWO) 1 Observer (i.e., follow in media, discuss in informal conversations, etc.) 2 Use World Bank Group reports/data 3 Engage in World Bank Group related/sponsored events/activities 4 Collaborate as part of my professional duties 5 Use World Bank Group website for information, data, research, etc. H5. What’s your gender? 1 Female 2 Male H6. Which best represents your geographic location? 1 Cairo 2 Delta Governorates 3 Upper Egypt Governorates 4 Other Thank you for completing the survey! 76