World Bank Group Country Opinion Survey 2017: Turkey FY 2017 Turkey Country Opinion Survey Report THE WORLD BANK GROUP Public Opinion Research Group 1 April 2017 World Bank Group Country Opinion Survey 2017: Turkey Acknowledgements The Turkey Country Opinion Survey is part of the County Opinion Survey Program series of the World Bank Group. This report was prepared by the Public Opinion Research Group (PORG) team led by Sharon Felzer (Senior Communications Officer, Head of PORG). Jing Guo, Svetlana Markova, and Jessica Cameron oversaw design, reporting, and analysis. Calita Woods and Dania Mendoza provided data support. PORG acknowledges the significant contribution from the Turkey country team and the local fielding agency ANKON CONSULTANCY. In particular, PORG is grateful for the support from Tunya Celasin (Senior Communications Officer), who coordinated the survey related activities from Ankara, Turkey. 1 World Bank Group Country Opinion Survey 2017: Turkey Table of Contents I. Objectives ...................................................................................3 II. Methodology ...............................................................................3 III. Demographics of the Sample.......................................................4 IV. General Issues Facing Turkey.......................................................8 V. Overall Attitudes toward the World Bank Group .......................14 VI. Sectoral Effectiveness................................................................21 VII. How the World Bank Group Operates .......................................24 VIII. World Bank Group’s Knowledge and Instruments .....................30 IX. The Future Role of the World Bank Group in Turkey .................34 X. Communication and Outreach ..................................................38 XI. Appendices ................................................................................43 2 World Bank Group Country Opinion Survey 2017: Turkey I. Objectives This survey was designed to assist the World Bank Group (WBG) in gaining a better understanding of how stakeholders in Turkey perceive the WBG. The survey explored:  General Issues Facing Turkey  Overall Attitudes toward the World Bank Group  World Bank Group’s Effectiveness and Results  The World Bank Group’s Knowledge Work and Activities  Working with the World Bank Group  The Future Role of the World Bank Group in Turkey  Communication and Information Sharing  Background Information II. Methodology From January to March 2017, 536 stakeholders of the WBG in Turkey were invited to provide their opinions on the WBG’s work in the country by participating in a country opinion survey. Participants were drawn from the Office of the President, Prime Minister; office of a minister; office of a parliamentarian; ministries/ministerial departments/implementation agencies; Project Management Units (PMUs) overseeing implementation of WBG projects; consultants/contractors working on WBG-supported projects/programs; local governments; bilateral/multilateral agencies; private sector organizations; private foundations; the financial sector/private banks; NGOs/community based organizations; the media; independent government institutions; trade unions; faith-based groups; youth groups; academia/research institutes/think tanks; the judiciary branch; and other organizations. A total of 262 stakeholders participated in the survey (49% response rate). Respondents received and returned the questionnaires via courier or email. Respondents were asked about: general issues facing Turkey; their overall attitudes toward the WBG; the WBG’s effectiveness and results; the WBG’s knowledge work and activities; working with the WBG; the WBG’s future role in Turkey; and the WBG’s communication and information sharing. Every country that engages in the Country Opinion Survey (COS) must include specific indicator questions that will be aggregated for the World Bank Group’s annual Corporate Scorecard. These questions are identified throughout the survey report. The results in this year’s Country Survey were compared to those in the Country Survey conducted in FY’14 (response rate was 38%, N=279). Data were weighted to reach the same stakeholder composition in two years, which allows for year comparisons. Stakeholder groups which were not present in both fiscal years were not included in the comparison. Respondents who belonged to the “other” stakeholder category were not included either. As a result, mean ratings, percentages of respondents, and the total number of respondents in both years are slightly different from those of the original data reported in the FY’14 COS report and the non- weighted data presented in appendices A, B, C, D, and F. For the weighted stakeholder breakdown and year comparison results, please refer to Appendix E (page 89). 3 World Bank Group Country Opinion Survey 2017: Turkey III. Demographics of the Sample Current Position  For further analyses, respondents from ministries, PMUs, and consultants working WBG projects were combined, respondents from the financial sector/private banks were combined with those from private sector organizations; respondents from NGOs/community based organizations, private foundations, and trade unions were combined in the “CSO” category; and the small number of respondents from the Office of the President/Prime Minister, office of a parliamentarian, the media, independent government institutions, and other organizations were included in the “Other” category. There were no respondents from the office of a minister, faith-based groups, youth groups, or the judiciary branch. Percentage of Respondents (N=260) Employee of a Ministry, Ministerial Department or Implementation Agency 28% Private Sector Organization 15% NGO/Community Based Organization 10% Local Government Office or Staff 9% Financial Sector/Private Bank 9% Bilateral/Multilateral Agency 7% Academia/Research Institute/Think Tank 7% PMU/Consultant/Contractor working on World Bank Group supported project 4% Other 4% Independent Government Institution 2% Private Foundation 1% Trade Union 1% Office of the President, Prime Minister 1% Office of Parliamentarian <1% Media <1% “Which of the following best describes your current position?” (Respondents chose from a list.) 4 World Bank Group Country Opinion Survey 2017: Turkey III. Demographics of the Sample (continued) Area of Primary Specialization Percentage of Respondents (N=257) Urban, rural, and social development 20% Finance and markets 19% Generalist (specialized in multiple sectors) 12% Other 8% Macroeconomics and fiscal management 7% Trade and competitiveness 5% Education 5% Governance 4% Environment and natural resources 3% Energy and extractives 3% Social protection and labor 3% Gender 2% Public-private partnerships 2% Jobs 2% Water 1% Migration/refugee issues 1% Transport and ICT 1% Climate Change 1% Health, nutrition, and population <1% Poverty <1% Agriculture <1% “Please identify the primary specialization of your work.” (Respondents chose from a list.) 5 World Bank Group Country Opinion Survey 2017: Turkey III. Demographics of the Sample (continued) Geographic Locations  Geographic location comparisons can be found in Appendix C (page 80). Percentage of Respondents (N=257) Ankara, 30% Outside Ankara, 70% "Which best represents your geographic location?" (Respondents chose from a list.) Exposure to Agencies within the World Bank Group Percentage of Respondents (N=197) The Multilateral Investment Guarantee Other, 15% Agency (MIGA), 1% The International Finance Corporation (IFC), 11% The World Bank (IBRD), 74% "Which of the following agencies of the World Bank Group do you primarily engage with in Turkey?" (Respondents chose from a list.) (Note: percentages may not total 100 due to rounding) 6 World Bank Group Country Opinion Survey 2017: Turkey III. Demographics of the Sample (continued) Familiarity with the World Bank Group  Year comparison: Respondents in this year’s Country Survey indicated significantly lower levels of familiarity with the WBG compared to respondents from the FY’14 Country Survey (weighted mean in FY’17 = 6.1; weighted mean in FY’14 = 6.6)1.  Respondents’ levels of familiarity with the WBG were significantly, strongly correlated with their ratings of the WBG’s overall effectiveness in Turkey, and significantly, moderately correlated with the extent to which the WBG plays a relevant role in development in Turkey, and the extent to which the WBG contributes to the country’s development results. Mean Familiarity Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 6.1 Employee of a Ministry/PMU/Consultant on 6.4 WBG-supported Project Academia/Research Institute/Think Tank 6.2 Private Sector/Financial Sector/Private Bank 6.0 CSO 6.0 Local Government 5.9 Bilateral/Multilateral Agency 5.7 Other 5.7 "How familiar are you with the work of the World Bank Group in Turkey?" (1 - "Not familiar at all", 10 - "Extremely familiar") 1 Please refer to Appendix E (page 89) for more details on weighting. The means in the chart were calculated based on un-weighted data. 7 World Bank Group Country Opinion Survey 2017: Turkey IV. General Issues Facing Turkey Headed in the Right Direction2  Year comparison: This year’s respondents were significantly more likely to believe that Turkey is headed in the wrong direction compared to respondents in the FY’14 Country Survey.  Stakeholder groups: In this year’s Country Survey, respondents from the academia/research institutes/think tanks were significantly more likely to indicate that Turkey is headed in the wrong direction (75%) compared to other stakeholder groups. Percentage of Respondents (FY 2017 N=232; FY 2014 N=242) 37% The right direction 45% 39% The wrong direction 29% 24% FY 2017 Not sure 26% FY 2014 "In general, would you say that Turkey is headed in ...?" (Respondents chose from a list.) 2 Percentages presented in the chart were calculated based on weighted data from FY’17 and FY’14. 8 World Bank Group Country Opinion Survey 2017: Turkey IV. General Issues Facing Turkey (continued) Development Priority  Year comparison: Respondents in the previous FY’14 Country Survey indicated that the most important development priorities in Turkey were “education quality” (55%), “law and justice” (29%), and “job creation/employment” (27%). Percentage of Respondents (N=261) Education 58% Job creation/employment 29% Public sector governance/reform 20% Economic growth 20% Private sector development 19% Judiciary reform 18% Agriculture and rural development 16% Energy 13% Gender equity 12% Trade and exports 11% Anti corruption 10% Information and communications technology 8% Migration/refugee issues 8% Poverty reduction 8% Equality of opportunity 8% Urban development 7% Global/regional integration 7% Natural resource management 6% Financial markets 5% Transport 4% "Listed below are a number of development priorities in Turkey. Please identify which of the following you consider the most important development priorities in Turkey. (Choose no more than THREE)" (Respondents chose from a list. Responses combined. Top 20 of 26 response options shown.) 9 World Bank Group Country Opinion Survey 2017: Turkey IV. General Issues Facing Turkey (continued) What Would Contribute Most to Reducing Poverty  Year comparison: In the previous FY’14 Country Survey, respondents indicated that the greatest contributors to poverty reduction in Turkey were “job creation/employment” (47%), “income inequality” (45%), “economic growth” (42%), “rural and regional development” (38%), and “education quality” (35%). Percentage of Respondents (N=255) Job creation/employment 55% Economic growth 49% Education 37% Equality of opportunity 28% Agriculture and rural development 27% Trade and exports 16% Private sector development 14% Public sector governance/reform 11% Social protection 10% Anti corruption 9% Migration/refugee issues 7% Information and communications technology 5% Natural resource management 4% Gender equity 4% Energy 4% Judiciary reform 4% Global/regional integration 4% Urban development 3% Health 2% Food safety 1% "Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Turkey? (Choose no more than THREE)" (Respondents chose from a list. Responses combined. Top 20 of 25 response options shown.) 10 World Bank Group Country Opinion Survey 2017: Turkey IV. General Issues Facing Turkey (continued) Factors Contributing to “Shared Prosperity”  Year comparison: In the previous FY’14 Country Survey, respondents indicated that shared prosperity can be best illustrated in Turkey through “education and training that better ensure job opportunity” (43%), and “consistent economic growth” (34%). Percentage of Respondents (N=252) Consistent economic growth 43% Education and training that better ensure job 38% opportunity A growing middle class 27% Better entrepreneurial opportunities 18% Better opportunity for the poor who live in rural areas 14% Greater voice and participation for citizens to help 12% ensure greater accountability Better employment opportunities for young people 12% Better employment opportunities for women 8% Greater access to health and nutrition for citizens 7% More reliable social safety net 7% Better quality public services 5% Better opportunity for the poor who live in urban 4% areas Greater access to micro-finance for the poor 3% Other 2% "The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Turkey? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 11 World Bank Group Country Opinion Survey 2017: Turkey IV. General Issues Facing Turkey (continued) Gap between the Rich and the Poor Percentage of Respondents (N=254) Not a problem at all, 2% A small problem, 4% A very big problem, A moderately big 49% problem, 45% "Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem or not a problem at all in Turkey?" (Respondents chose from a list.) Global Climate Change Percentage of Respondents (N=255) Not a problem, 5% Not too serious problem, 15% A very serious problem, 42% A somewhat serious problem, 38% "In your view, is global climate change a very serious problem, somewhat serious, not too serious, or not a problem?" (Respondents chose from a list. ) 12 World Bank Group Country Opinion Survey 2017: Turkey IV. General Issues Facing Turkey (continued) Early Childhood Development Percentage of Respondents (N=253) A slightly important Don't know, <1% development priority, 5% Not an important development priority, 4% A moderately important development priority, 27% A very important development priority, 63% "In your view, is early childhood development (i.e. nutrition, growth, care, and education) a very important, moderately important, slightly important, or not an important development priority in Turkey?" (Respondents chose from a list. ) 13 World Bank Group Country Opinion Survey 2017: Turkey V. Overall Attitudes toward the World Bank Group Attributing Failed/Slow Reform Efforts Percentage of Respondents (N=233) Reforms are not well thought out in light of 40% country challenges Political pressures and obstacles 26% The World Bank Group is not sensitive enough to 24% political/social realities on the ground There is not an adequate level of citizen/civil 24% society participation The World Bank Group does not do adequate 18% follow through/follow-up Lack of/inadequate levels of capacity in 11% Government Poor coordination within the Government 10% The World Bank Group works too slowly 8% The Government works inefficiently 7% Poor coordination within the World Bank Group 6% Other 5% Poor donor coordination 4% "When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 14 World Bank Group Country Opinion Survey 2017: Turkey V. Overall Attitudes toward the World Bank Group (continued) As noted in the “Methodology” section, the indicator questions referred to throughout the survey report are questions that are asked in every country that engages in the Country Opinion Survey. These will be aggregated for the World Bank Group’s annual Corporate Scorecard. The World Bank Group’s Overall Effectiveness3 (Indicator Question) Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 FY 2017 5.8 All respondents* FY 2014 6.8 "Overall, please rate your impression of the World Bank Group's effectiveness in Turkey." (1 - "Not effective at all", 10 - "Very effective") (*Significantly different between FY 2017 and FY 2014) Achieving Development Results (Indicator Question) Mean Rating 1 2 3 4 5 6 7 8 9 10 5.5 FY 2017 All respondents* FY 2014 6.0 "To what extent does the World Bank Group’s work help to achieve development results in Turkey?" (1-"To no degree at all", 10-"To a very significant degree") (*Significantly different between FY 2017 and FY 2014) 3 Means presented in the charts on this page were calculated based on weighted data from FY’17 and FY’14. 15 World Bank Group Country Opinion Survey 2017: Turkey V. Overall Attitudes toward the World Bank Group (continued) WBG Staff Preparedness4 Mean Rating 1 2 3 4 5 6 7 8 9 10 6.0 All Respondents FY 2017 6.4 FY 2014 "To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Turkey solve its most complicated development challenges?" (1-"To no degree at all", 10-"To a very significant degree") The World Bank and the IFC Working Together  Only those stakeholders who responded “Yes” to the question “Do your projects involve both the World Bank and the IFC?” provided their views on the working relationship between the World Bank and the IFC. Percentage of Respondents (N=26) Don't know, 19% The two institutions do not work well The two together, 4% institutions work well together, 50% The way the two institutions work together needs improvement, 27% “If your projects involved both the World Bank and the IFC, what was your view on the two institutions working together in Turkey?” (Respondents chose from a list.) 4 Means presented in the chart were calculated based on weighted data. 16 World Bank Group Country Opinion Survey 2017: Turkey V. Overall Attitudes toward the World Bank Group (continued) Overall Ratings for Indicator Questions by Stakeholder Groups  Stakeholder groups: Respondents across stakeholder groups gave statistically similar ratings for the aggregated responses to the twenty six COS indicator questions. Responses for individual indicator questions by stakeholder groups can be found in Appendix B (see page 59).  Collaboration: Respondents who work with the WBG gave significantly higher overall ratings (6.3) for the twenty six COS indicator questions than respondents who do not collaborate with the WBG (5.5). Mean Ratings 1 2 3 4 5 6 7 8 9 10 All Stakeholder Groups 5.8 CSO 6.2 Academia/Research Institute/Think Tank 6.0 Employee of a Ministry/PMU/Consultant on 5.9 WBG-supported Project Other 5.7 Private Sector/Financial Sector/Private Bank 5.7 Bilateral/Multilateral Agency 5.5 Local Government 5.4 Mean Ratings for All Indicator Questions by Stakeholder Groups on a Scale from 1 to 10 17 World Bank Group Country Opinion Survey 2017: Turkey V. Overall Attitudes toward the World Bank Group (continued) Greatest Value  Year comparison: Respondents in the previous FY’14 Country Survey indicated that the World Bank’s greatest value to Turkey were its “capacity development” (48%), “policy advice, studies, analyses” (43%), and “financial resources” (42%). Percentage of Respondents (N=248) Capacity development related to World Bank 51% 26% 25% Group supported projects Financial resources 20% 11% 31% Policy advice, studies, analyses 13% 15% 28% Bringing together different groups of 22% 13% 9% stakeholders Technical assistance 9% 12% 21% Data and statistics 8% 8% 16% Implementation support 12% Mobilizing third party financial resources 12% Promoting knowledge sharing 4% Other 2% Greatest value Second greatest value Donor coordination 2% "When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Turkey?" (Respondents chose from a list.) 18 World Bank Group Country Opinion Survey 2017: Turkey V. Overall Attitudes toward the World Bank Group (continued) Effective Instruments in Reducing Poverty Effectiveness Ratings 1 2 3 4 5 6 7 8 9 10 Investment Project Financing (IPF) 5.9 Development Policy Financing (DPF) 5.7 IFC Advisory Services 5.4 IFC Investment Services 5.4 Program-for-Results Financing (PforR) 5.3 Guarantees 5.2 Trust funds and grants 5.2 "How effective do you believe the following WBG instruments are in supporting the Turkey Government's efforts to reduce poverty?" (1-"Not effective at all", 10-"Very effective") 19 World Bank Group Country Opinion Survey 2017: Turkey V. Overall Attitudes toward the World Bank Group (continued) Greatest Weakness  Year comparison: Respondents in the previous FY’14 Country Survey indicated that the World Bank’s greatest weakness in its work in Turkey were “too slow and bureaucratic in its operational policies and procedures” (27%), and “not enough public disclosure of its work” (23%) Percentage of Respondents (N=250) Not enough public disclosure of its work 21% Not adequately sensitive to political/social realities 20% in Turkey World Bank Group’s processes too complex 19% Not collaborating enough with stakeholders outside 17% the Government World Bank Group’s processes too slow 17% Don’t know 13% Its advice and strategies do not lend themselves to 12% practical problem solving Not willing to honestly criticize policies and reform 12% efforts in the country Not aligned with country priorities 10% Too influenced by developed countries 9% Staff too inaccessible 3% Arrogant in its approach 3% Not client focused 2% Other 2% Not exploring alternative policy options 2% Not aligned with other donors’ work 1% The credibility of its knowledge/data 0% "Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Turkey? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 20 World Bank Group Country Opinion Survey 2017: Turkey VI. Sectoral Effectiveness Effectiveness of WBG’s Support in Sectoral Areas: Year Comparison5 Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 Water and sanitation* 6.2 5.3 Global/regional integration 6.2 Private sector development 6.1 Climate change* 6.1 5.4 Trade and exports 6.0 6.4 Economic growth* 6.0 6.6 Equality of opportunity 6.0 Natural resource management 5.9 Public sector governance/reform* 5.9 6.4 Energy* 5.9 6.6 Financial markets* 5.8 6.7 Health 5.8 5.3 Job creation/employment 5.8 6.2 Urban development 5.7 6.2 Poverty reduction 5.7 5.3 Disaster risk management* 5.6 6.6 Transport 5.6 5.6 Education 5.5 5.4 Gender equity 5.5 5.3 Food safety 5.3 FY 2017 Migration/refugee issues* 5.2 4.4 FY 2014 Social protection 4.9 4.9 "How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Turkey?" (1-"Not effective at all", 10-"Very effective") (*Significantly different between FY 2017 and FY 2014) 5 Means presented in this chart were calculated based on weighted data. See Appendix E for details. 21 World Bank Group Country Opinion Survey 2017: Turkey VI. Sectoral Effectiveness (continued) Effectiveness of WBG’s Support in Sectoral Areas: Collaboration6 Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 Financial markets* 6.5 5.4 Climate change* 6.3 5.3 Economic growth* 6.3 5.4 Global/regional integration 6.3 5.6 Job creation/employment* 6.3 5.0 Private sector development* 6.2 5.4 Energy 6.1 5.5 Water and sanitation 6.1 5.5 Natural resource management 6.1 5.4 Poverty reduction* 6.1 5.1 Disaster risk management* 6.1 4.9 Trade and exports 6.0 5.3 Transport 6.0 5.3 Equality of opportunity 6.0 5.2 Health* 5.9 5.0 Public sector governance/reform 5.9 5.4 Urban development 5.9 5.5 Education 5.8 5.2 Migration/refugee issues* 5.8 Collaborating 4.8 with the WBG Gender equity 5.6 5.0 Not collaborating Food safety 5.4 with the WBG 4.8 Social protection 5.1 4.4 "How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Turkey?" (1-"Not effective at all", 10-"Very effective") (*Significantly different between collaborators and non-collaborators with the WBG) 6 Note in the Appendix on the sectoral effectiveness (Appendix A, page 44) that primarily informed stakeholders responded to this question. Respondents were given the option of “don’t know” if they did not have exposure to the WBG’s work in certain development areas. 22 World Bank Group Country Opinion Survey 2017: Turkey VI. Sectoral Effectiveness (continued) The WBG Promoting Private Public Partnerships Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 5.6 “To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public partnerships in Turkey?" (1 - "To no degree at all", 10 - "To a very significant degree") Helping the Poorest Percentage of Respondents (N=251) To a fully sufficient degree, <1% To a somewhat sufficient degree, 14% Don't know, 28% To a somewhat insufficient degree, 21% To a very insufficient degree, 36% “To what extent do you believe that the World Bank Group's work and support help the poorest in Turkey?” (Respondents chose from a list.) (Note: percentages may not total 100 due to rounding) 23 World Bank Group Country Opinion Survey 2017: Turkey VII. How the World Bank Group Operates The World Bank Group’s Work in Turkey: Year Comparison7 Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank Group’s work is aligned with 5.9 what I consider the development priorities for Turkey*¹ 6.5 5.8 FY 2017 Overall the World Bank Group currently plays a relevant role in development in Turkey¹ FY 2014 5.7 "To what extent do you agree with the following statements about the World Bank Group’s work in Turkey?" (1-"Strongly disagree", 10-"Strongly agree") (*Significantly different between FY2017 and FY2014) ¹Indicator Question The World Bank Group’s Work in Turkey: Collaboration Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank Group’s work is aligned with 6.0 what I consider the development priorities for Turkey¹ 5.5 Overall the World Bank Group currently plays a 5.8 relevant role in development in Turkey*¹ 5.1 Collaborating with the WBG Not collaborating with the WBG "To what extent do you agree with the following statements about the World Bank Group’s work in Turkey?" (1-"Strongly disagree", 10-"Strongly agree") (*Significantly different betwee collaborators and non-collaborators) ¹Indicator Question 7 Means in the chart were calculated based on weighted data. 24 World Bank Group Country Opinion Survey 2017: Turkey VII. How the World Bank Group Operates (continued) Overall Perceptions: Year Comparison8 1 2 3 4 5 6 7 8 9 10 The World Bank Group effectively monitors and 6.8 evaluates the projects and programs it supports* 7.6 Working with the World Bank Group increases 6.7 Turkey’s institutional capacity* 7.2 The World Bank Group provides effective 6.7 implementation support (i.e., supervision of 7.3 projects)* 6.3 6.2 6.3 6.2 6.1 6.3 5.8 6.2 5.7 6.4 5.6 6.2 8 Means in the chart were calculated based on weighted data. 25 World Bank Group Country Opinion Survey 2017: Turkey VII. How the World Bank Group Operates (continued) Overall Perceptions: Collaboration Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 Working with the World Bank Group increases 7.1 Turkey’s institutional capacity 6.6 The World Bank Group provides effective 6.9 implementation support 6.2 The World Bank Group effectively monitors and 6.9 evaluates the projects and programs it supports 6.5 The World Bank Group’s “Safeguard Policy” 6.6 requirements are reasonable* 5.8 The World Bank Group’s conditions on its lending are 6.4 reasonable* 5.3 Where country systems are adequate, the World 6.4 Bank Group makes appropriate use of them¹ 5.9 The World Bank Group’s approvals and reviews are 6.4 done in a timely fashion 5.8 The World Bank Group takes decisions quickly in 6.2 Turkey*¹ 5.0 5.9 The World Bank Group disburses funds promptly* 4.8 Collaborating with the WBG Not collaborating with the WBG "To what extent do you agree/disagree with the following statements?" (1-"Strongly disagree", 10-"Strongly agree") (*Significantly different between collaborators and non-collaborators with the WBG) ¹Indicator Question 26 World Bank Group Country Opinion Survey 2017: Turkey VII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner: Year Comparison9 Mean Rating 1 2 3 4 5 6 7 8 9 10 Treating clients and stakeholders in Turkey with 7.7 respect¹ 7.3 Straightforwardness and honesty¹ 7.6 7.9 Being a long-term partner¹ 7.5 7.6 Collaboration with the Government*¹ 6.8 7.4 Openness (sharing data and other information)*¹ 6.5 7.3 Helping to bring discipline/effective supervision to 6.5 implementation of investment projects¹ Staff accessibility*¹ 6.1 7.1 Collaboration with other donors and development 5.9 partners*¹ 6.6 Collaboration with the private sector¹ 5.9 Being inclusive*¹ 5.6 6.5 The speed in which it gets things accomplished on the 5.6 ground*¹ 6.1 Responsiveness to needs*¹ 5.6 6.4 Flexibility (in terms of the institution’s products and 5.4 services)*¹ 6.0 Collaboration with civil society¹ 5.4 FY 2017 Flexibility (in terms of changing country 5.4 FY 2014 circumstances)*¹ 5.8 "To what extent is the World Bank Group an effective development partner in Turkey, in terms of each of the following?" (1-"To no degree at all", 10-"To a very significant degree") (*Significantly different between FY2017 and FY2014) ¹Indicator Question 9 Means in the chart were calculated based on weighted data. 27 World Bank Group Country Opinion Survey 2017: Turkey VII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner: Collaboration Mean Rating 1 2 3 4 5 6 7 8 9 10 Treating clients and stakeholders in Turkey with 7.9 respect¹ 7.4 Being a long-term partner*¹ 7.9 6.9 Straightforwardness and honesty¹ 7.6 7.3 Collaboration with the Government¹ 6.8 6.2 Staff accessibility*¹ 6.8 5.3 Openness (sharing data and other information)¹ 6.6 6.1 Helping to bring discipline/effective supervision to 6.5 implementation of investment projects¹ 6.2 Collaboration with other donors and development 6.4 partners*¹ 5.5 Collaboration with the private sector*¹ 6.1 5.3 Collaboration with civil society*¹ 5.9 5.2 Responsiveness to needs*¹ 5.8 5.0 The speed in which it gets things accomplished on the 5.8 ground*¹ 5.1 Being inclusive¹ 5.7 5.1 Flexibility (in terms of the institution’s products and 5.4 services)¹ 5.0 Flexibility (in terms of changing country 5.2 circumstances)¹ 4.9 Collaborating with the WBG Not collaborating with the WBG "To what extent is the World Bank Group an effective development partner in Turkey, in terms of each of the following?" (1-"To no degree at all", 10-"To a very significant degree") (*Significantly different between collaborators and non-collaborators with the WBG) ¹Indicator Question 28 World Bank Group Country Opinion Survey 2017: Turkey VII. How the World Bank Group Operates (continued) Internal Measuring and Monitoring Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 5.7 "To what extent do you believe the World Bank Group measures and corrects its work in real time in Turkey?" (1-"To no degree at all", 10-"To a very significant degree") 29 World Bank Group Country Opinion Survey 2017: Turkey VIII. World Bank Group’s Knowledge and Instruments Frequency of Consulting WBG Knowledge Work and Activities10  Year comparison: This year’s respondents were significantly less likely to consult the WBG’s knowledge work and activities than respondents in the previous FY’14 Country Survey. Percentage of Respondents (FY 2017 N=216; FY 2014 N=249) 2% Weekly 6% 13% Monthly 27% 36% A few times a year 42% 33% Rarely 21% FY 2017 15% FY 2014 Never 4% "How frequently do you consult the World Bank Group's knowledge work and activities in the work you do?" (Respondents chose from a list.) (Note: percentages may not total due to rounding) 10 Percentages in the chart were calculated based on weighted data. 30 World Bank Group Country Opinion Survey 2017: Turkey VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Turkey’ Knowledge Needs11 (Indicator Question) Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 6.1 FY 2017 All Respondents 6.3 FY 2014 "The World Bank Group meets Turkey's needs for knowledge services (e.g., research, analysis, data, technical assistance)" (1-"Strongly disagree", 10-"Strongly agree") Contribution of the WBG’s Knowledge Work and Activities (Indicator Question) Mean Significance Rating 1 2 3 4 5 6 7 8 9 10 5.7 FY 2017 All Respondents* 6.2 FY 2014 "Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country?" (1-"Not significant at all", 10-"Very significant") (*Significantly different between FY 2017 and FY 2014) Technical Quality of the WBG’s Knowledge Work and Activities (Indicator Question) Mean Technical Quality Rating 1 2 3 4 5 6 7 8 9 10 6.7 All Respondents* FY 2017 7.4 FY 2014 "Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities?" (1-"Very low technical quality", 10-"Very high technical quality") (*Significantly different between FY 2017 and FY 2014) 11 Means in the charts on this page were calculated based on weighted data. 31 World Bank Group Country Opinion Survey 2017: Turkey VIII. World Bank Group’s Knowledge and Instruments (continued) Qualities of the WBG’s Knowledge Work and Activities12 Mean Rating 1 2 3 4 5 6 7 8 9 10 Are source of relevant information on global 7.0 good practices* 7.6 Are accessible (well written and easy to 6.7 understand)* 7.3 6.2 Are translated enough into local language 6.1 Include appropriate level of stakeholder 6.1 involvement during preparation* 6.7 6.0 Are timely* 7.0 6.0 Lead to practical solutions 5.6 Are adaptable to Turkey’s specific development 5.9 challenges and country circumstances¹ 6.1 5.9 Are relevant to country challenges FY 2017 FY 2014 5.6 Are adequately disseminated 6.0 "In Turkey, to what extent do you believe that the World Bank Group’s knowledge work and activities:" (1-"To no degree at all", 10-"To a very significant degree") (*Significantly different between FY 2017 and FY 2014) ¹Indicator Question 12 Means in the chart were calculated based on weighted data. 32 World Bank Group Country Opinion Survey 2017: Turkey VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Turkey’s Needs for Financial Instruments13 (Indicator Question) Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 4.7 FY 2017 All Respondents* 6.0 FY 2014 "The World Bank Group’s financial instruments (i.e., investment lending, Development Policy Loan, Trust Funds, etc.) meet the needs of Turkey." (1-"Strongly disagree", 10-"Strongly agree") (*Significantly different between FY 2017 and FY 2014) Reimbursable Advisory Services Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 5.3 "To what extent do you believe that Turkey received value for money from the World Bank Group’s Reimbursable Advisory Services (RAS)?" (1-"To no degree at all", 10-"To a very significant degree") 13 Means in the chart were calculated based on weighted data. 33 World Bank Group Country Opinion Survey 2017: Turkey IX. The Future Role of the World Bank Group in Turkey Making the World Bank Group of Greater Value  Year comparison: Respondents in the previous FY’14 Country Survey indicated that the World Bank should “reach out more to groups outside of Government” (38%) and “increase the level of capacity development in the country” (30%) to make itself of greater value in Turkey. Percentage of Respondents (N=220) Reach out more to groups outside of Government 33% Collaborate more effectively with Government clients 27% Increase the level of capacity development in the country 20% Offer more innovative knowledge services 19% Improve the quality of i ts experts as related to Turkey’s 19% s pecific challenges Reduce the complexity of obtaining World Bank Group 17% financing Work faster 16% Offer more innovative financial products 12% Provi de more adequate data/knowledge/statistics/figures 9% on Turkey’s economy Improve the competitiveness of its financing compared to 8% markets Help to bring discipline/effective supervision to 4% implementation of investment projects Ensure greater selectivity in its work 4% Other 3% Increase availability of Reimbursable Advisory Services 3% "Which of the following SHOULD the World Bank Group do to make itself of greater value in Turkey? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 34 World Bank Group Country Opinion Survey 2017: Turkey IX. The Future Role of the WBG in Turkey (continued) The World Bank Group Should Collaborate More with …  Year comparison: Respondents in the previous FY’14 Country Survey indicated that the World Bank should work more with “academia/think tanks/research institutes” (41%), “private sector” (35%), and “NGOs” (21%) to ensure better development results in Turkey. Percentage of Respondents (N=250) Private sector 43% NGOs/Community Based Organizations 34% Academia/think tanks/research institutes 33% Local government 25% Beneficiaries 20% Youth/university groups 17% Parliament 6% Foundations 4% Don’t know 4% Other 3% Donor community 2% Media 2% "In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country?" (Respondents chose from a list. Responses combined.) 35 World Bank Group Country Opinion Survey 2017: Turkey IX. The Future Role of the WBG in Turkey (continued) Where the World Bank Group Should Focus its Resources  Year comparison: Respondents in the previous FY’14 Country Survey indicated that the World Bank should focus its resources on “education quality” (46%), “job creation/employment” (29%), and “economic growth” (28%). Percentage of Respondents (N=255) Education 41% Job creation/employment 40% Economic growth 25% Equality of opportunity 20% Private sector development 19% Agriculture and rural development 17% Poverty reduction 15% Energy 15% Public sector governance/reform 15% Migration/refugee issues 11% Natural resource management 9% Trade and exports 9% Judiciary reform 9% Gender equity 9% Global/regional integration 8% Anti corruption 7% Climate change 6% Information and communications technology 5% Urban development 5% Financial markets 4% “When thinking about how the World Bank Group can have the most impact on development results in Turkey, in which sectoral areas do you believe the WBG should focus most of its resources in Turkey? (Choose no more than THREE)” (Respondents chose from a list. Responses combined. Top 20 of 26 response options shown.) 36 World Bank Group Country Opinion Survey 2017: Turkey IX. The Future Role of the WBG in Turkey (continued) Future Combination of the WBG Services14 Percentage of Respondents (FY 2017 N=206; FY 2014 N=240) 38% Knowledge products 30% 30% Financial services 40% The combination is appropriate 11% for Turkey 11% 10% Don't know 5% 10% Convening services 12% FY 2017 FY 2014 1% None of the above 2% "When considering the combination of services that the World Bank Group offers in Turkey, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Turkey?" (Respondents chose from a list.) (Note: percentages may not total due to rounding) 14 Percentages in the chart were calculated based on weighted data. 37 World Bank Group Country Opinion Survey 2017: Turkey X. Communication and Outreach Note: When considering the World Bank Group’s future outreach with key constituencies, please see Appendix B (page 59) for all responses by stakeholder groups. General Information Sources  Year comparison: Respondents in the previous FY’14 Country Survey indicated that they got most of their information about economic and social development issues in Turkey from “the Internet” (77%), and “local newspapers” (44%). Percentage of Respondents (N=223) Internet 84% Local television 25% Social media (e.g., blogs, Facebook, Twitter, 24% YouTube, Flickr) Periodicals 22% Local newspapers 17% International newspapers 9% Other 4% International television 4% Local radio 2% International radio <1% "How do you get most of your information about economic and social development issues in Turkey? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 38 World Bank Group Country Opinion Survey 2017: Turkey X. Communication and Outreach (continued) Preferred Information Sources Percentage of Respondents (N=223) World Bank Group’s 41% seminars/workshops/conferences e-Newsletters 39% Direct contact with World Bank Group (i.e., 34% face to face meetings/discussions) World Bank Group’s website 33% World Bank Group’s publications and other 27% written materials Social media (e.g., blogs, Facebook, Twitter, 14% YouTube, Flickr) Mobile phones 1% Other 1% "How would you prefer to receive information from the World Bank Group? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 39 World Bank Group Country Opinion Survey 2017: Turkey X. Communication and Outreach (continued) Access to Information15  This year’s respondents were significantly less likely to be aware of the WBG’s AI Policy compared to respondents in the FY’14 Country Survey. Percentage of Respondents (FY 2017 N=209; FY 2014 N=246) 16% Yes 26% FY 2017 FY 2014 84% No 74% "Are you aware of the World Bank Group's Access to Information Policy under which the WBG will now disclose any information in its possession that is not on a list of exceptions?" 15 Percentages presented in the chart were calculated based on weighted data. 40 41 World Bank Group Country Opinion Survey 2017: Turkey X. Communication and Outreach (continued) The WBG Website Usage17  This year’s respondents were significantly more likely to have used the WBG website compared to respondents in the FY’14 Country Survey. Percentage of Respondents (FY 2017 N=211; FY 2014 N=239) 80% Yes 75% 20% FY 2017 No 25% FY 2014 "Do you use/have you used the World Bank Group website?" Use of the WBG’s Social Media Channels Percentage of Respondents (FY 2017 N=222) Yes 29% No 71% "Do you currently consult the World Bank Group social media sites (e.g., blogs, Facebook, Twitter, YouTube, Flickr) ?" 17 Percentages presented in the chart were calculated based on weighted data. 42 World Bank Group Country Opinion Survey 2017: Turkey XI. Appendices A. Responses to All Questions across All Respondents...................... 44 B. Responses to All Questions by Stakeholder Groups ...................... 59 C. Responses to Indicator Questions by Geographic Location........... 80 D. Responses to Selected Questions by Level of Collaboration with the World Bank Group ........................................................................ 82 E. Responses to Selected Questions by Year..................................... 89 F. Indicator Questions as a Function of Exposure to the WBG .......... 95 G. WBG Country Opinion Survey FY17 – Turkey Questionnaire ....... 96 Turkey 43 World Bank Group Country Opinion Survey 2017: Turkey Appendix A: Responses to All Questions across All Respondents (N=262) All rating scale questions are presented with the total number of respondents that provided a rating (N), the number of respondents who indicated that they “Don’t know” (DK), the mean rating across all respondents (Mean), and the standard deviation of this mean (SD). Indicator questions are noted with an asterisk (*). A. General Issues Facing Turkey Percentage of Respondents 1. In general would you say that Turkey is headed in ... ? (N=248) The right direction 40.3% The wrong direction 33.1% Not sure 26.6% 2. Listed below are a number of development priorities in Turkey. Please identify which of the following you consider the most important Percentage of Respondents development priorities in Turkey? (Choose no more than THREE) (Responses Combined; N=261) Education 57.9% Job creation/employment 28.7% Public sector governance/reform (i.e., government effectiveness, public financial 20.3% management, public expenditure, fiscal system reform) Economic growth 19.5% Private sector development 18.8% Judiciary reform 17.6% Agriculture and rural development 16.1% Energy 13.0% Gender equity 11.9% Trade and exports 10.7% Anti corruption 9.6% Information and communications technology 8.4% Migration/refugee issues 8.4% Poverty reduction 8.0% Equality of opportunity (i.e., social inclusion) 8.0% Urban development 6.5% Global/regional integration 6.5% Natural resource management (renewable resources) 6.1% Financial markets 4.6% Transport (e.g., roads, bridges, transportation) 3.8% Food safety 3.1% Health 3.1% Climate change (e.g., mitigation, adaptation) 3.1% Social protection (e.g., pensions, targeted social assistance) 2.7% Disaster risk management 0.8% Water and sanitation 0.0% 44 World Bank Group Country Opinion Survey 2017: Turkey A. General Issues Facing Turkey (continued) 3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would Percentage of Respondents contribute most to reducing poverty in Turkey? (Choose no more than THREE) (Responses Combined; N=255) Job creation/employment 55.3% Economic growth 49.4% Education 36.9% Equality of opportunity (i.e., social inclusion) 27.8% Agriculture and rural development 27.5% Trade and exports 15.7% Private sector development 14.1% Public sector governance/reform (i.e., government effectiveness, public financial 10.6% management, public expenditure, fiscal system reform) Social protection (e.g., pensions, targeted social assistance) 9.8% Anti corruption 8.6% Migration/refugee issues 6.7% Information and communications technology 5.1% Natural resource management (renewable resources) 4.3% Gender equity 4.3% Energy 4.3% Judiciary reform 4.3% Global/regional integration 4.3% Urban development 3.1% Health 2.0% Food safety 1.2% Financial markets 1.2% Transport (e.g., roads, bridges, transportation) 0.4% Disaster risk management 0.4% Climate change (e.g., mitigation, adaptation) 0.4% Water and sanitation 0.4% 45 World Bank Group Country Opinion Survey 2017: Turkey A. General Issues Facing Turkey (continued) 4. The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Turkey? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=252) Consistent economic growth 42.9% Education and training that better ensure job opportunity 38.1% A growing middle class 27.4% Better entrepreneurial opportunities (i.e., to start small and medium sized 17.9% businesses) Better opportunity for the poor who live in rural areas 14.3% Greater voice and participation for citizens to help ensure greater accountability 11.9% Better employment opportunities for young people 11.5% Better employment opportunities for women 7.5% Greater access to health and nutrition for citizens 7.1% More reliable social safety net 6.7% Better quality public services 4.8% Better opportunity for the poor who live in urban areas 4.4% Greater access to micro-finance for the poor 2.8% Other 2.4% 5. Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem, or not a problem at all in Turkey? Percentage of Respondents (Select only ONE response) (N=254) A very big problem 49.2% A moderately big problem 44.9% A small problem 3.9% Not a problem at all 2.0% Don’t know 0.0% 6. In your view, is global climate change a very serious problem, somewhat Percentage of Respondents serious, not too serious, or not a problem? (Select only ONE response) (N=255) A very serious problem 42.0% A somewhat serious problem 37.6% Not too serious problem 15.3% Not a problem 5.1% Don’t know 0.0% 7. In your view, is early childhood development (i.e. nutrition, growth, care, and education) a very important, moderately important, slightly important, or not an important development priority in Turkey? (Select only ONE Percentage of Respondents response) (N=253) A very important development priority 63.2% A moderately important development priority 27.3% A slightly important development priority 4.7% Not an important development priority 4.3% Don’t know 0.4% 46 World Bank Group Country Opinion Survey 2017: Turkey B. Overall Attitudes toward the World Bank Group Familiarity N DK Mean SD 1. How familiar are you with the work of the World Bank Group in Turkey? (1- 256 0 6.05 2.35 Not familiar at all, 10-Extremely familiar) Effectiveness* N DK Mean SD 2. Overall, please rate your impression of the World Bank Group’s effectiveness 238 17 5.66 1.95 in Turkey. (1-Not effective at all, 10-Very effective) Staff Preparedness N DK Mean SD 3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Turkey solve its most complicated 206 49 5.92 2.14 development challenges? (1-To no degree at all, 10-To a very significant degree) 4. When thinking about how the World Bank Group can have the most impact on development results in Turkey, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and Percentage of Respondents knowledge services) in Turkey? (Choose no more than THREE) (Responses Combined; N=255) Education 40.8% Job creation/employment 40.4% Economic growth 25.1% Equality of opportunity (i.e., social inclusion) 19.6% Private sector development 19.2% Agriculture and rural development 17.3% Poverty reduction 14.9% Energy 14.5% Public sector governance/reform (i.e., government effectiveness, public financial 14.5% management, public expenditure, fiscal system reform) Migration/refugee issues 10.6% Natural resource management (renewable resources) 9.4% Trade and exports 9.0% Judiciary reform 9.0% Gender equity 8.6% Global/regional integration 7.8% Anti corruption 7.5% Climate change (e.g., mitigation, adaptation) 6.3% Information and communications technology 5.5% Urban development 5.1% Financial markets 4.3% Disaster risk management 2.0% Social protection (e.g., pensions, targeted social assistance) 1.6% Food safety 1.6% Health 1.2% Transport (e.g., roads, bridges, transportation) 1.2% Water and sanitation 0.8% 47 World Bank Group Country Opinion Survey 2017: Turkey B. Overall Attitudes toward the World Bank Group (continued) 5. When thinking about the World Bank Group’s role, which Percentage of Respondents (N=248) activity do you believe is of greatest VALUE and which activity Greatest 2nd Greatest is of second greatest value in Turkey? Value Value Combined Capacity development related to World Bank Group supported 26.2% 24.8% 51.0% projects Financial resources 20.2% 10.6% 30.7% Policy advice, studies, analyses 12.5% 15.4% 27.9% Bringing together different groups of stakeholders 12.9% 8.9% 21.8% Technical assistance 8.5% 12.2% 20.7% Data and statistics 7.7% 8.1% 15.8% Implementation support 3.2% 8.9% 12.2% Mobilizing third party financial resources 6.0% 5.7% 11.7% Promoting knowledge sharing 1.2% 3.3% 4.5% Other 0.8% 1.2% 2.0% Donor coordination 0.8% 0.8% 1.6% 6. Which of the following do you identify as the World Bank Group’s greatest Percentage of Respondents WEAKNESSES in its work in Turkey? (Choose no more than TWO) (Responses Combined; N=250) Not enough public disclosure of its work 21.2% Not adequately sensitive to political/social realities in Turkey 20.0% World Bank Group’s processes too complex 18.8% Not collaborating enough with stakeholders outside the Government 17.2% World Bank Group’s processes too slow (e.g., too bureaucratic in its operational 17.2% policies and procedures) Don’t know 13.2% Its advice and strategies do not lend themselves to practical problem solving 12.0% Not willing to honestly criticize policies and reform efforts in the country 11.6% Not aligned with country priorities 10.0% Too influenced by developed countries 9.2% Staff too inaccessible 2.8% Arrogant in its approach 2.8% Not client focused 2.4% Other 2.4% Not exploring alternative policy options 2.4% Not aligned with other donors’ work 1.2% The credibility of its knowledge/data 0.0% 7. To what extent do you believe that the World Bank Group’s work and Percentage of Respondents support help the poorest in Turkey? (Select only ONE response) (N=251) To a fully sufficient degree 0.4% To a somewhat sufficient degree 14.3% To a somewhat insufficient degree 21.1% To a very insufficient degree 35.9% Don’t know 28.3% 48 World Bank Group Country Opinion Survey 2017: Turkey B. Overall Attitudes toward the World Bank Group (continued) 8. How EFFECTIVE do you believe the following World Bank Group’s Effectiveness instruments are in supporting the Turkey Government’s efforts to reduce poverty? (1-Not effective at all, 10-Very effective) N N/A Mean SD 1. Investment Project Financing (IPF) 137 98 5.90 2.19 2. Development Policy Financing (DPF) 128 104 5.72 2.27 3. Program-for-Results Financing (PforR) 109 120 5.34 2.29 4. Trust funds and grants 125 105 5.17 2.22 5. Guarantees 99 128 5.18 2.21 6. IFC Investment Services 116 114 5.41 2.37 7. IFC Advisory Services 119 110 5.43 2.39 9. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more Percentage of Respondents in your country? (Choose no more than TWO) (Responses Combined; N=250) Private sector 42.8% NGOs/Community Based Organizations 33.6% Academia/think tanks/research institutes 32.8% Local government 24.8% Beneficiaries 20.4% Youth/university groups 16.8% Parliament 6.0% Foundations 3.6% Don’t know 3.6% Other 2.8% Donor community 2.4% Media 2.4% To what extent do you agree with the following statements about the World Level of Agreement Bank Group’s work in Turkey? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 10. Overall the World Bank Group currently plays a relevant role in 219 32 5.37 2.17 development in Turkey* 11. The World Bank Group’s work is aligned with what I consider the 207 41 5.68 2.04 development priorities for Turkey* 49 World Bank Group Country Opinion Survey 2017: Turkey B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Degree Turkey, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 12. Responsiveness to needs* 191 43 5.35 2.01 13. Flexibility (in terms of the institution’s products and services)* 172 61 5.15 2.11 14. Flexibility (in terms of changing country circumstances)* 182 49 5.01 2.02 15. Being inclusive* 187 43 5.35 2.08 16. Openness (sharing data and other information)* 196 37 6.29 2.29 17. Collaboration with the Government* 177 54 6.50 2.13 18. The speed in which it gets things accomplished on the ground* 183 50 5.36 2.22 19. Helping to bring discipline/effective supervision to implementation of 170 61 6.32 2.27 investment projects* 20. Collaboration with civil society* 174 53 5.51 2.15 21. Staff accessibility* 178 54 5.98 2.41 22. Collaboration with other donors and development partners* 155 73 5.81 2.14 23. Collaboration with the private sector* 169 62 5.60 2.12 24. Straightforwardness and honesty* 177 52 7.44 2.16 25. Treating clients and stakeholders in Turkey with respect* 180 51 7.61 2.03 26. Being a long-term partner* 181 51 7.30 2.21 27. When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more Percentage of Respondents than TWO) (Responses Combined; N=233) Reforms are not well thought out in light of country challenges 39.9% Political pressures and obstacles 25.8% The World Bank Group is not sensitive enough to political/social realities on the 23.6% ground There is not an adequate level of citizen/civil society participation 23.6% The World Bank Group does not do adequate follow through/follow-up 18.5% Lack of/inadequate levels of capacity in Government 10.7% Poor coordination within the Government 10.3% The World Bank Group works too slowly 8.2% The Government works inefficiently 7.3% Poor coordination within the World Bank Group 6.4% Other 5.2% Poor donor coordination 4.3% 50 World Bank Group Country Opinion Survey 2017: Turkey C. World Bank Group’s Effectiveness and Results 1. In your opinion, how IMPORTANT is it for the World Bank Group to be Importance involved in the following areas of development in Turkey? (1-Not important at all, 10-Very important) N DK Mean SD 1. Social protection (e.g., pensions, targeted social assistance) 203 21 6.14 2.57 2. Gender equity 202 19 7.22 2.36 3. Private sector development 209 16 7.55 2.09 4. Education 209 18 8.29 2.12 5. Public sector governance/reform (i.e., government effectiveness, public 208 16 7.60 2.06 financial management, public expenditure, fiscal system reform) 6. Global/regional integration 205 18 7.48 2.06 7. Food safety 200 24 6.77 2.47 8. Urban development 203 19 7.18 2.21 9. Energy 206 17 7.64 2.14 10. Water and sanitation 201 22 7.13 2.23 11. Migration/refugee issues 204 21 7.71 2.29 12. Job creation/employment 207 16 7.93 2.11 13. Health 196 23 7.15 2.28 14. Financial markets 199 23 7.02 2.17 15. Transport (e.g., roads, bridges, transportation) 193 26 6.18 2.42 16. Agriculture and rural development 205 19 7.85 2.08 17. Trade and exports 204 18 7.34 2.15 18. Natural resource management (renewable resources) 205 17 7.43 2.27 19. Climate change (e.g., mitigation, adaptation) 200 25 7.20 2.41 20. Poverty reduction 201 21 7.92 2.03 21. Anti corruption 195 26 7.23 2.61 22. Judiciary reform 184 33 6.79 2.97 23. Economic growth 202 23 8.08 1.98 24. Disaster risk management 198 25 6.97 2.20 51 World Bank Group Country Opinion Survey 2017: Turkey C. World Bank Group’s Effectiveness and Results (continued) 2. How EFFECTIVE do you believe the World Bank Group is in terms of the work Effectiveness it does in the following areas of development in Turkey? (1-Not effective at all, 10-Very effective) N DK Mean SD 1. Social protection (e.g., pensions, targeted social assistance) 112 114 4.63 2.20 2. Gender equity 120 103 5.23 2.22 3. Private sector development 145 73 5.72 2.16 4. Education 136 86 5.40 2.15 5. Public sector governance/reform (i.e., government effectiveness, public 143 80 5.56 2.22 financial management, public expenditure, fiscal system reform) 6. Global/regional integration 132 90 5.86 2.16 7. Food safety 106 112 5.05 2.18 8. Urban development 119 99 5.61 2.33 9. Energy 133 86 5.80 2.19 10. Water and sanitation 129 89 5.75 2.31 11. Migration/refugee issues 125 91 5.12 2.28 12. Job creation/employment 135 81 5.48 2.23 13. Health 118 101 5.34 2.23 14. Financial markets 125 94 5.84 2.25 15. Transport (e.g., roads, bridges, transportation) 125 95 5.54 2.35 16. Trade and exports 118 100 5.55 2.23 17. Natural resource management (renewable resources) 124 94 5.62 2.20 18. Climate change (e.g., mitigation, adaptation) 120 98 5.66 2.34 19. Poverty reduction 139 81 5.48 2.34 20. Economic growth 143 76 5.74 2.22 21. Disaster risk management 115 104 5.29 2.49 22. Equality of opportunity (i.e., social inclusion) 122 96 5.46 2.39 Achieving Development Results* N DK Mean SD 3. To what extent does the World Bank Group’s work help to achieve development results in Turkey? (1-To no degree at all, 10-To a very significant 178 55 5.26 2.05 degree) To what extent do you agree with the following statements about the World Bank Group in Turkey? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 4. The World Bank Group's financial instruments (i.e., investment lending, 174 59 4.79 2.17 Development Policy Loan, Trust Funds, etc.) meet the needs of Turkey* 5. The World Bank Group meets Turkey’s needs for knowledge services (e.g., 185 45 5.74 2.22 research, analysis, data, technical assistance)* Reimbursable Advisory Services N DK Mean SD 6. To what extent do you believe that Turkey received value for money from the World Bank Group’s Reimbursable Advisory Services (RAS)? (1-To no 96 134 5.33 2.17 degree at all, 10-To a very significant degree) 52 World Bank Group Country Opinion Survey 2017: Turkey D. The World Bank Group’s Knowledge Work and Activities 1. How frequently do you consult World Bank Group’s knowledge work and Percentage of Respondents activities in the work you do? (N=232) Weekly 1.7% Monthly 8.2% A few times a year 35.8% Rarely 36.6% Never 17.7% In Turkey, to what extent do you believe that the World Bank Group’s Degree knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 2. Are timely 140 79 5.96 2.02 3. Include appropriate level of stakeholder involvement during preparation 142 76 6.01 2.04 4. Lead to practical solutions 151 70 5.65 1.99 5. Are accessible (well written and easy to understand) 167 56 6.43 2.29 6. Are source of relevant information on global good practices 164 58 6.94 2.17 7. Are relevant to country challenges 155 67 5.90 2.13 8. Are adequately disseminated 158 65 5.51 2.13 9. Are translated enough into local language 158 63 6.05 2.32 10. Are adaptable to Turkey’s specific development challenges and country 161 59 5.66 2.11 circumstances* Overall Evaluations N DK Mean SD 11. Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make to development results in your 178 52 5.49 2.06 country?* (1-Not significant at all, 10-Very significant) 12. Overall, how would you rate the technical quality of the World Bank Group’s knowledge work and activities?* (1-Very low technical quality, 10-Very high 177 51 6.67 1.94 technical quality) E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 1. The World Bank Group disburses funds promptly 129 90 5.26 2.06 2. The World Bank Group effectively monitors and evaluates the projects and 151 66 6.65 2.01 programs it supports 3. The World Bank Group’s approvals and reviews are done in a timely fashion 133 83 6.08 1.98 4. The World Bank Group’s “Safeguard Policy” requirements are reasonable 97 120 6.14 1.90 5. The World Bank Group’s conditions on its lending are reasonable 111 105 5.83 2.29 6. The World Bank Group takes decisions quickly in Turkey* 120 97 5.53 2.12 7. Working with the World Bank Group increases Turkey's institutional capacity 160 57 6.81 2.11 8. Where country systems (e.g., procurement, financial management, etc.) are 100 117 6.10 2.28 adequate, the World Bank Group makes appropriate use of them* 9. The World Bank Group provides effective implementation support (i.e., 126 92 6.49 2.15 supervision of projects) 53 World Bank Group Country Opinion Survey 2017: Turkey E. Working with the World Bank Group (continued) WBG Promoting PPP in Turkey N DK Mean SD 10. To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public partnerships in Turkey? (1-To no 149 72 5.62 2.09 degree at all, 10-To a very significant degree) Measuring/Correcting the World Bank Group’s Work N DK Mean SD 11. To what extent do you believe the World Bank Group measures and corrects its work in real time in Turkey? (1-To no degree at all, 10-To a very significant 133 89 5.66 2.07 degree) F. The Future Role of the World Bank Group in Turkey 1. Which of the following SHOULD the World Bank Group do to make itself of Percentage of Respondents greater value in Turkey? (Choose no more than TWO) (Responses Combined; N=220) Reach out more to groups outside of Government 32.7% Collaborate more effectively with Government clients (e.g., national, state, local) 26.8% Increase the level of capacity development in the country 19.5% Offer more innovative knowledge services 19.1% Improve the quality of its experts as related to Turkey’s specific challenges 18.6% Reduce the complexity of obtaining World Bank Group financing 17.3% Work faster 16.4% Offer more innovative financial products 12.3% Provide more adequate data/knowledge/statistics/figures on Turkey’s economy 8.6% Improve the competitiveness of its financing compared to markets (e.g., cost, 8.2% timeliness, other terms) Help to bring discipline/effective supervision to implementation of investment 4.1% projects Ensure greater selectivity in its work 3.6% Other 3.2% Increase availability of Reimbursable Advisory Services (RAS) 2.7% 2. When considering the combination of services that the World Bank Group offers in Turkey, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more Percentage of Respondents of in Turkey? (Select only ONE response) (N=219) Knowledge products 39.3% Financial services 35.2% Don't know 9.6% Convening services 9.1% The combination is appropriate for Turkey 5.0% None of the above 1.8% 54 World Bank Group Country Opinion Survey 2017: Turkey G. Communication and Information Sharing 1. How do you get most of your information about economic and social Percentage of Respondents development issues in Turkey? (Choose no more than TWO) (Responses Combined; N=223) Internet 83.9% Local television 24.7% Social media (e.g., blogs, Facebook, Twitter, YouTube, Flickr) 23.8% Periodicals 22.0% Local newspapers 16.6% International newspapers 9.4% Other 4.0% International television 3.6% Local radio 1.8% International radio 0.4% 2. How would you prefer to receive information from the World Bank Group? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=223) World Bank Group’s seminars/workshops/conferences 40.8% e-Newsletters 38.6% Direct contact with World Bank Group (i.e., face to face meetings/discussions) 33.6% World Bank Group’s website 32.7% World Bank Group’s publications and other written materials 26.9% Social media (e.g., blogs, Facebook, Twitter, YouTube, Flickr) 14.3% Mobile phones 1.3% Other 0.9% 3. Are you aware of the World Bank Group's Access to Information Policies under which the World Bank Group discloses any information in its Percentage of Respondents possession that is not on a list of exceptions? (N=220) Yes 15.5% No 84.5% Percentage of Respondents 4. Do you have reliable access to the Internet? (N=221) Yes 93.2% No 6.8% Percentage of Respondents 5. Do you use/have you used the World Bank Group website? (N=221) Yes 75.6% No 24.4% 6. Do you currently consult the World Bank Group social media sites (e.g., blogs, Percentage of Respondents Facebook, Twitter, YouTube, and Flickr)? (N=222) Yes 29.3% No 70.7% 7. Which Internet connection do you use primarily when visiting a World Bank Percentage of Respondents Group website? (N=214) High speed/WiFi 96.7% Dial-up 3.3% 55 World Bank Group Country Opinion Survey 2017: Turkey G. Communication and Information Sharing (continued) 8. How frequently do you consult the World Bank Group’s website and/or social media channels (e.g., blogs, Facebook, Twitter, YouTube, Flickr) for Percentage of Respondents information/knowledge that you can use in your work? (N=219) Weekly 6.8% Monthly 15.5% A few times a year 31.1% Rarely 28.3% Never 18.3% Please rate how much you agree with the following statements. Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 9. I find the World Bank Group’s websites easy to navigate 170 36 6.75 1.96 10. I find the information on the World Bank Group’s websites useful 170 36 7.68 1.68 11. The World Bank Group’s social media channels (e.g., blogs, Facebook, Twitter, 89 116 6.83 1.95 YouTube, Flickr) are valuable sources of information about the institution 12. When I need information from the World Bank Group I know how to find it 149 57 6.16 2.43 (e.g., whom to call, where to reach them, etc.) 13. The World Bank Group is responsive to my information requests and inquiries 110 97 6.98 2.10 H. Background Information 1. Which of the following best describes your current position? (Select only ONE Percentage of Respondents response) (N=260) Employee of a Ministry, Ministerial Department or Implementation Agency 28.1% Private Sector Organization 15.4% NGO/Community Based Organization 10.0% Local Government Office or Staff 9.2% Financial Sector/Private Bank 8.8% Bilateral/Multilateral Agency 7.3% Academia/Research Institute/Think Tank 6.5% Project Management Unit (PMU) overseeing implementation of project/ 4.2% Consultant/Contractor working on World Bank Group supported project/program Other 4.2% Independent Government Institution (i.e., Regulatory Agency, Central 2.3% Bank/oversight institution) Private Foundation 1.2% Trade Union 1.2% Office of the President, Prime Minister 0.8% Office of Parliamentarian 0.4% Media (press, radio, TV, web, etc.) 0.4% 56 World Bank Group Country Opinion Survey 2017: Turkey H. Background Information (continued) 2. Please identify the primary specialization of your work. (Select only ONE Percentage of Respondents response) (N=257) Urban, rural, and social development 20.2% Finance and markets 19.1% Generalist (specialized in multiple sectors) 12.5% Other 7.8% Macroeconomics and fiscal management 7.4% Trade and competitiveness 5.1% Education 4.7% Governance 3.5% Environment and natural resources 3.1% Energy and extractives 3.1% Social protection and labor 2.7% Gender 2.3% Public-private partnerships 1.9% Jobs 1.6% Water 1.2% Migration/refugee issues 1.2% Transport and ICT 0.8% Climate change 0.8% Health, nutrition, and population 0.4% Poverty 0.4% Agriculture 0.4% 3. Currently, do you professionally collaborate/work with the World Bank Group Percentage of Respondents (IBRD, IFC, or MIGA) in your country? (Select only ONE response) (N=256) Yes 40.2% No 59.8% 4. Which of the following agencies of the World Bank Group do you primarily Percentage of Respondents engage with in Turkey? (Select only ONE response) (N=197) The World Bank (IBRD) 74.1% The International Finance Corporation (IFC) 10.7% The Multilateral Investment Guarantee Agency (MIGA) 0.5% Other 14.7% Percentage of Respondents 5. Do your projects involve both the World Bank and the IFC? (N=232) Yes 11.2% No 88.8% 6. If yes, what was your view of how the two institutions work together in Percentage of Respondents Turkey? (Select only ONE response) (N=26) The two institutions work well together 50.0% The way the two institutions work together needs improvement 26.9% The two institutions do not work well together 3.8% Don't know 19.2% 57 World Bank Group Country Opinion Survey 2017: Turkey H. Background Information (continued) 7. Which of the following describes most of your exposure to the World Bank Percentage of Respondents Group in Turkey? (Choose no more than TWO) (Responses Combined; N=237) Collaborate as part of my professional duties 40.5% Use World Bank Group reports/data 37.6% Use World Bank Group website for information, data, research, etc. 29.5% Engage in World Bank Group related/sponsored events/activities 22.4% Observer (i.e., follow in media, discuss in informal conversations, etc.) 18.1% Percentage of Respondents 8. What’s your gender? (N=257) Female 26.5% Male 73.5% Percentage of Respondents 9. Which best represents your geographic location? (N=258) Ankara 30.2% Outside Ankara 69.8% 58 World Bank Group Country Opinion Survey 2017: Turkey Appendix B: Responses to All Questions by Stakeholder Groups18  Employee of a Ministry/PMU/Consultant on a WBG-supported Project N=84  Local Government N=24  Bilateral/Multilateral Agency N=19  Private Sector/Financial Sector/Private Bank N=63  CSO N=32  Academia/Research Institute/Think Tank N=17  Other N=21 A. General Issues facing Turkey In general, would you say that Turkey is headed in ... ?* Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ PMU/Consultant on a Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents WBG-supported Project Government Agency Private Bank CSO Think Tank Other The right direction 56.3% 52.4% 50.0% 21.0% 31.0% 12.5% 55.0% The wrong direction 11.3% 23.8% 22.2% 46.8% 51.7% 75.0% 35.0% Not sure 32.5% 23.8% 27.8% 32.3% 17.2% 12.5% 10.0% *Significantly different between stakeholder groups 18 Only 260 respondents provided information about their current positions. Therefore, only these respondents were included in the across-stakeholder analysis presented in this appendix. 59 World Bank Group Country Opinion Survey 2017: Turkey A. General Issues facing Turkey (continued) Listed below are a number of development priorities in Turkey. Please identify which of the following you consider the most important development priorities in Turkey? (Choose no more than THREE) Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents PMU/Consultant on a Local Multilateral Financial Sector/ Research Institute/ (Responses combined) WBG-supported Project Government Agency Private Bank CSO Think Tank Other Social protection 4.8% 0.0% 5.3% 0.0% 3.1% 6.3% 0.0% Gender equity* 6.0% 8.3% 10.5% 12.7% 31.3% 12.5% 9.5% Private sector development* 25.0% 12.5% 36.8% 6.3% 28.1% 6.3% 19.0% Education* 51.2% 50.0% 63.2% 79.4% 50.0% 50.0% 47.6% Public sector governance/reform 21.4% 29.2% 15.8% 14.3% 12.5% 31.3% 28.6% Global/regional integration 6.0% 4.2% 5.3% 7.9% 9.4% 6.3% 4.8% Food safety 2.4% 8.3% 5.3% 0.0% 3.1% 6.3% 4.8% Urban development 9.5% 16.7% 0.0% 3.2% 0.0% 12.5% 4.8% Energy 19.0% 12.5% 5.3% 15.9% 9.4% 0.0% 0.0% Water and sanitation 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Job creation/employment 31.0% 20.8% 42.1% 31.7% 18.8% 31.3% 23.8% Health 4.8% 8.3% 0.0% 0.0% 6.3% 0.0% 0.0% Financial markets 6.0% 4.2% 0.0% 4.8% 0.0% 0.0% 14.3% Transport 3.6% 12.5% 5.3% 0.0% 9.4% 0.0% 0.0% Agriculture and rural development 20.2% 8.3% 31.6% 12.7% 9.4% 6.3% 19.0% Trade and exports 13.1% 16.7% 0.0% 12.7% 9.4% 6.3% 0.0% Migration/refugee issues 9.5% 8.3% 10.5% 1.6% 18.8% 6.3% 9.5% Natural resource management 7.1% 4.2% 5.3% 4.8% 6.3% 12.5% 4.8% Climate change 6.0% 0.0% 0.0% 0.0% 6.3% 6.3% 0.0% Poverty reduction 8.3% 0.0% 10.5% 7.9% 12.5% 6.3% 9.5% Anti corruption* 4.8% 12.5% 5.3% 14.3% 3.1% 31.3% 9.5% Judiciary reform* 8.3% 8.3% 10.5% 25.4% 34.4% 25.0% 19.0% Economic growth 15.5% 29.2% 10.5% 27.0% 9.4% 18.8% 28.6% Disaster risk management 2.4% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Equality of opportunity* 2.4% 12.5% 15.8% 7.9% 3.1% 12.5% 23.8% Information and communications technology 11.9% 8.3% 5.3% 3.2% 6.3% 6.3% 9.5% *Significantly different between stakeholder groups 60 World Bank Group Country Opinion Survey 2017: Turkey A. General Issues facing Turkey (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Turkey? (Choose no more than THREE) Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents PMU/Consultant on a Local Multilateral Financial Sector/ Research Institute/ (Responses combined) WBG-supported Project Government Agency Private Bank CSO Think Tank Other Economic growth 57.8% 59.1% 55.6% 41.0% 37.5% 56.3% 38.1% Disaster risk management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.8% Equality of opportunity 22.9% 22.7% 22.2% 39.3% 21.9% 37.5% 28.6% Migration/refugee issues 10.8% 4.5% 5.6% 4.9% 3.1% 6.3% 4.8% Information and communications technology 6.0% 0.0% 0.0% 6.6% 6.3% 6.3% 0.0% Social protection 4.8% 9.1% 11.1% 8.2% 12.5% 18.8% 23.8% Agriculture and rural development 22.9% 27.3% 33.3% 24.6% 34.4% 12.5% 47.6% Trade and exports* 22.9% 9.1% 11.1% 23.0% 9.4% 0.0% 0.0% Climate change 1.2% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Transport 1.2% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Energy 9.6% 0.0% 0.0% 4.9% 0.0% 0.0% 0.0% Anti corruption 6.0% 9.1% 11.1% 13.1% 9.4% 0.0% 9.5% Judiciary reform* 0.0% 13.6% 5.6% 3.3% 12.5% 6.3% 0.0% Water and sanitation 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.8% Job creation/employment 62.7% 50.0% 61.1% 44.3% 56.3% 62.5% 47.6% Health 2.4% 0.0% 0.0% 0.0% 6.3% 6.3% 0.0% Financial markets 0.0% 4.5% 0.0% 3.3% 0.0% 0.0% 0.0% Public sector governance/reform 7.2% 18.2% 5.6% 14.8% 12.5% 12.5% 4.8% Gender equity* 2.4% 0.0% 0.0% 1.6% 15.6% 12.5% 4.8% Private sector development 20.5% 13.6% 5.6% 11.5% 15.6% 0.0% 14.3% Education 32.5% 36.4% 66.7% 37.7% 28.1% 50.0% 33.3% Global/regional integration 2.4% 4.5% 5.6% 3.3% 9.4% 0.0% 4.8% Food safety 0.0% 4.5% 0.0% 0.0% 6.3% 0.0% 0.0% Urban development 1.2% 9.1% 0.0% 3.3% 3.1% 6.3% 4.8% Natural resource management 2.4% 4.5% 0.0% 6.6% 0.0% 6.3% 14.3% *Significantly different between stakeholder groups 61 World Bank Group Country Opinion Survey 2017: Turkey A. General Issues facing Turkey (continued) The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growt h and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Turkey? (Choose no more than TWO) Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents PMU/Consultant on a Local Multilateral Financial Sector/ Research Institute/ (Responses combined) WBG-supported Project Government Agency Private Bank CSO Think Tank Other Greater access to health and nutrition for citizens 11.0% 9.1% 0.0% 5.0% 6.5% 6.3% 4.8% Better entrepreneurial opportunities 23.2% 18.2% 27.8% 13.3% 19.4% 6.3% 9.5% A growing middle class 22.0% 22.7% 44.4% 40.0% 19.4% 18.8% 19.0% Better opportunity for the poor who live in rural areas 17.1% 9.1% 16.7% 20.0% 0.0% 12.5% 14.3% Better opportunity for the poor who live in urban areas* 4.9% 0.0% 16.7% 0.0% 6.5% 0.0% 9.5% Consistent economic growth 51.2% 40.9% 27.8% 43.3% 29.0% 43.8% 47.6% More reliable social safety net 0.0% 13.6% 5.6% 11.7% 6.5% 12.5% 9.5% Greater access to micro-finance for the poor 1.2% 9.1% 0.0% 1.7% 3.2% 0.0% 4.8% Greater voice and participation for citizens to help ensure 9.8% 9.1% 5.6% 10.0% 16.1% 18.8% 19.0% greater accountability Education and training that better ensure job opportunity 34.1% 40.9% 38.9% 33.3% 48.4% 50.0% 42.9% Better quality public services 7.3% 9.1% 0.0% 3.3% 0.0% 6.3% 4.8% Better employment opportunities for young people 9.8% 9.1% 5.6% 16.7% 12.9% 6.3% 9.5% Better employment opportunities for women* 4.9% 9.1% 11.1% 1.7% 25.8% 12.5% 0.0% Other 3.7% 0.0% 0.0% 0.0% 6.5% 6.3% 0.0% *Significantly different between stakeholder groups Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem, or not a problem at all in Turkey? (Select only ONE response) Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ PMU/Consultant on a Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents WBG-supported Project Government Agency Private Bank CSO Think Tank Other A very big problem 45.8% 54.5% 38.9% 55.0% 53.1% 43.8% 47.6% A moderately big problem 47.0% 36.4% 61.1% 40.0% 43.8% 50.0% 42.9% A small problem 3.6% 4.5% 0.0% 3.3% 3.1% 6.3% 9.5% Not a problem at all 3.6% 4.5% 0.0% 1.7% 0.0% 0.0% 0.0% Don’t know 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% In your view, is global climate change a very serious problem, somewhat serious, not too serious, or not a problem? (Select only ONE response) Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ PMU/Consultant on a Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents WBG-supported Project Government Agency Private Bank CSO Think Tank Other A very serious problem 32.5% 36.4% 50.0% 44.3% 62.5% 43.8% 42.9% A somewhat serious problem 42.2% 40.9% 27.8% 36.1% 31.3% 37.5% 38.1% Not too serious problem 20.5% 13.6% 22.2% 14.8% 3.1% 18.8% 9.5% Not a problem 4.8% 9.1% 0.0% 4.9% 3.1% 0.0% 9.5% Don’t know 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 62 World Bank Group Country Opinion Survey 2017: Turkey A. General Issues facing Turkey (continued) In your view, is early childhood development (i.e. nutrition, growth, care, and education) a very important, moderately important, slightly important, or not an important development priority in Turkey? (Select only ONE response) Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ PMU/Consultant on a Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents WBG-supported Project Government Agency Private Bank CSO Think Tank Other A very important development priority 62.7% 45.5% 66.7% 71.7% 61.3% 68.8% 57.1% A moderately important development priority 27.7% 45.5% 22.2% 21.7% 29.0% 18.8% 28.6% A slightly important development priority 4.8% 0.0% 11.1% 3.3% 3.2% 0.0% 14.3% Not an important development priority 4.8% 4.5% 0.0% 3.3% 6.5% 12.5% 0.0% Don’t know 0.0% 4.5% 0.0% 0.0% 0.0% 0.0% 0.0% B. Overall Attitudes toward the World Bank Group Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ PMU/Consultant on a Local Multilateral Financial Sector/ Research Institute/ WBG-supported Project Government Agency Private Bank CSO Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD How familiar are you with the work of the World 83 6.37 2.33 22 5.91 1.60 18 5.67 1.68 61 6.00 2.61 32 5.97 2.62 17 6.18 2.63 21 5.67 2.22 Bank Group in Turkey? (1-Not familiar at all, 10-Extremely familiar) Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ PMU/Consultant on a Local Multilateral Financial Sector/ Research Institute/ WBG-supported Project Government Agency Private Bank CSO Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the 81 5.94 1.83 20 6.00 1.62 18 5.33 1.97 51 5.57 2.16 31 5.65 1.92 16 5.19 1.76 19 5.26 2.42 World Bank Group’s effectiveness in Turkey. (1-Not effective at all, 10-Very effective) Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ PMU/Consultant on a Local Multilateral Financial Sector/ Research Institute/ WBG-supported Project Government Agency Private Bank CSO Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help Turkey 71 5.99 2.11 19 6.68 1.80 16 5.75 2.46 47 5.81 2.17 22 5.82 2.13 14 5.57 2.17 15 5.87 2.26 solve its most complicated development challenges? (1-To no degree at all, 10-To a very significant degree) 63 World Bank Group Country Opinion Survey 2017: Turkey B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Turkey, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Turkey? (Choose no more than THREE) Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents PMU/Consultant on a Local Multilateral Financial Sector/ Research Institute/ (Responses combined) WBG-supported Project Government Agency Private Bank CSO Think Tank Other Energy 19.3% 13.6% 5.6% 14.8% 12.5% 5.9% 10.0% Water and sanitation 1.2% 4.5% 0.0% 0.0% 0.0% 0.0% 0.0% Job creation/employment 45.8% 22.7% 38.9% 47.5% 28.1% 29.4% 45.0% Health 0.0% 0.0% 0.0% 4.9% 0.0% 0.0% 0.0% Financial markets 6.0% 0.0% 0.0% 9.8% 0.0% 0.0% 0.0% Social protection 1.2% 0.0% 0.0% 4.9% 0.0% 0.0% 0.0% Gender equity* 6.0% 4.5% 0.0% 4.9% 18.8% 23.5% 15.0% Private sector development* 18.1% 13.6% 50.0% 19.7% 15.6% 0.0% 25.0% Education 36.1% 31.8% 38.9% 47.5% 34.4% 52.9% 45.0% Public sector governance/reform* 13.3% 27.3% 11.1% 6.6% 12.5% 41.2% 15.0% Global/regional integration 7.2% 9.1% 11.1% 4.9% 6.3% 11.8% 15.0% Food safety 1.2% 0.0% 0.0% 1.6% 3.1% 0.0% 5.0% Urban development 4.8% 18.2% 0.0% 3.3% 6.3% 5.9% 0.0% Judiciary reform* 1.2% 22.7% 16.7% 8.2% 18.8% 17.6% 0.0% Economic growth 27.7% 27.3% 16.7% 26.2% 21.9% 17.6% 30.0% Disaster risk management 3.6% 9.1% 0.0% 0.0% 0.0% 0.0% 0.0% Equality of opportunity 13.3% 9.1% 22.2% 23.0% 28.1% 29.4% 20.0% Migration/refugee issues 12.0% 13.6% 11.1% 3.3% 18.8% 5.9% 15.0% Information and communications technology 9.6% 0.0% 5.6% 1.6% 6.3% 5.9% 0.0% Transport 2.4% 0.0% 0.0% 0.0% 0.0% 5.9% 0.0% Agriculture and rural development 18.1% 27.3% 16.7% 16.4% 21.9% 5.9% 10.0% Trade and exports 8.4% 0.0% 11.1% 13.1% 6.3% 5.9% 15.0% Natural resource management 12.0% 13.6% 5.6% 8.2% 6.3% 17.6% 0.0% Climate change* 4.8% 9.1% 5.6% 1.6% 21.9% 5.9% 0.0% Poverty reduction 18.1% 22.7% 16.7% 11.5% 6.3% 5.9% 25.0% Anti corruption 6.0% 0.0% 11.1% 14.8% 3.1% 5.9% 5.0% *Significantly different between stakeholder groups 64 World Bank Group Country Opinion Survey 2017: Turkey B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Turkey? Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ Greatest Value PMU/Consultant on a Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents WBG-supported Project Government Agency Private Bank CSO Think Tank Other Bringing together different groups of stakeholders 7.3% 25.0% 11.1% 13.3% 22.6% 13.3% 10.0% Capacity development related to World Bank Group supported 32.9% 10.0% 22.2% 26.7% 22.6% 20.0% 25.0% projects Technical assistance* 11.0% 10.0% 16.7% 0.0% 3.2% 13.3% 20.0% Policy advice, studies, analyses* 9.8% 20.0% 22.2% 6.7% 22.6% 26.7% 0.0% Financial resources 17.1% 15.0% 16.7% 30.0% 9.7% 13.3% 35.0% Data and statistics 9.8% 5.0% 11.1% 5.0% 6.5% 6.7% 5.0% Promoting knowledge sharing 0.0% 5.0% 0.0% 3.3% 0.0% 0.0% 0.0% Implementation support 2.4% 5.0% 0.0% 3.3% 6.5% 0.0% 5.0% Mobilizing third party financial resources 6.1% 5.0% 0.0% 11.7% 3.2% 6.7% 0.0% Donor coordination 1.2% 0.0% 0.0% 0.0% 3.2% 0.0% 0.0% Other 2.4% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ 2nd Greatest Value PMU/Consultant on a Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents WBG-supported Project Government Agency Private Bank CSO Think Tank Other Bringing together different groups of stakeholders 8.5% 5.0% 0.0% 15.0% 9.7% 6.7% 5.6% Capacity development related to World Bank Group supported 29.3% 35.0% 22.2% 20.0% 19.4% 26.7% 22.2% projects Technical assistance 14.6% 0.0% 16.7% 10.0% 9.7% 6.7% 22.2% Policy advice, studies, analyses 17.1% 15.0% 27.8% 5.0% 29.0% 6.7% 16.7% Financial resources* 4.9% 10.0% 11.1% 21.7% 9.7% 6.7% 0.0% Data and statistics 9.8% 15.0% 11.1% 3.3% 6.5% 6.7% 11.1% Promoting knowledge sharing* 2.4% 0.0% 0.0% 3.3% 3.2% 20.0% 0.0% Implementation support 6.1% 15.0% 5.6% 10.0% 9.7% 20.0% 5.6% Mobilizing third party financial resources 4.9% 0.0% 0.0% 11.7% 3.2% 0.0% 11.1% Donor coordination 0.0% 0.0% 5.6% 0.0% 0.0% 0.0% 5.6% Other 2.4% 5.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 65 World Bank Group Country Opinion Survey 2017: Turkey B. Overall Attitudes toward the World Bank Group (continued) Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Turkey? (Choose no more than TWO) Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents PMU/Consultant on a Local Multilateral Financial Sector/ Research Institute/ (Responses combined) WBG-supported Project Government Agency Private Bank CSO Think Tank Other World Bank Group’s processes too complex* 9.9% 23.8% 11.1% 23.3% 41.9% 6.3% 14.3% Not willing to honestly criticize policies and reform efforts in 9.9% 23.8% 11.1% 11.7% 6.5% 25.0% 4.8% the country Staff too inaccessible 3.7% 4.8% 0.0% 1.7% 0.0% 12.5% 0.0% World Bank Group’s processes too slow 16.0% 14.3% 27.8% 26.7% 12.9% 12.5% 0.0% Not aligned with other donors’ work* 0.0% 4.8% 0.0% 0.0% 0.0% 0.0% 9.5% Not aligned with country priorities 12.3% 4.8% 16.7% 8.3% 6.5% 0.0% 14.3% Not adequately sensitive to political/social realities in Turkey 19.8% 19.0% 5.6% 16.7% 25.8% 25.0% 28.6% Too influenced by developed countries 11.1% 19.0% 11.1% 5.0% 3.2% 6.3% 14.3% Not exploring alternative policy options 6.2% 0.0% 0.0% 0.0% 3.2% 0.0% 0.0% Not collaborating enough with stakeholders outside the 9.9% 14.3% 16.7% 11.7% 35.5% 50.0% 14.3% Government* Its advice and strategies do not lend themselves to practical 22.2% 9.5% 11.1% 3.3% 6.5% 0.0% 19.0% problem solving* Not enough public disclosure of its work 14.8% 23.8% 11.1% 31.7% 22.6% 12.5% 28.6% Arrogant in its approach* 2.5% 0.0% 0.0% 1.7% 0.0% 6.3% 14.3% Not client focused 2.5% 0.0% 5.6% 3.3% 3.2% 0.0% 0.0% The credibility of its knowledge/data 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Other 3.7% 0.0% 0.0% 1.7% 3.2% 0.0% 4.8% Don’t know 16.0% 4.8% 22.2% 13.3% 9.7% 12.5% 9.5% *Significantly different between stakeholder groups To what extent do you believe that the World Bank Group’s work and support help the poorest in Turkey? (Select only ONE response) Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ PMU/Consultant on a Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents WBG-supported Project Government Agency Private Bank CSO Think Tank Other To a fully sufficient degree 0.0% 0.0% 0.0% 0.0% 3.2% 0.0% 0.0% To a somewhat sufficient degree 12.3% 4.5% 16.7% 11.7% 25.8% 18.8% 19.0% To a somewhat insufficient degree 25.9% 22.7% 22.2% 16.7% 19.4% 37.5% 0.0% To a very insufficient degree 29.6% 50.0% 38.9% 40.0% 29.0% 25.0% 52.4% Don’t know 32.1% 22.7% 22.2% 31.7% 22.6% 18.8% 28.6% 66 World Bank Group Country Opinion Survey 2017: Turkey B. Overall Attitudes toward the World Bank Group (continued) How EFFECTIVE do you believe the following World Bank Group’s instruments are in supporting the Turkey Government’s efforts to reduce poverty? (1-Not effective at all, 10-Very effective) Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ PMU/Consultant on a Local Multilateral Financial Sector/ Research Institute/ WBG-supported Project Government Agency Private Bank CSO Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Investment Project Financing 47 5.57 2.03 16 6.25 1.77 9 7.11 2.26 33 5.79 2.30 14 5.50 2.50 7 5.43 1.81 10 7.10 2.69 Development Policy Financing 40 5.58 2.32 13 5.54 1.81 12 6.08 2.39 29 5.38 2.21 17 5.65 2.52 8 6.38 1.60 8 7.00 3.02 Program-for-Results Financing 38 5.58 2.19 12 5.25 2.14 7 6.57 2.70 24 4.92 2.24 15 4.93 2.52 7 5.57 2.37 5 4.60 2.88 Trust funds and grants 40 5.23 2.03 12 4.75 1.86 9 5.78 2.59 31 5.29 2.15 16 4.13 2.50 8 5.88 2.42 8 5.50 2.83 Guarantees 30 5.13 2.08 10 4.50 1.58 5 7.40 2.19 27 5.19 2.24 16 5.00 2.56 6 5.50 1.97 4 4.50 3.11 IFC Investment Services 32 4.97 2.13 12 4.83 2.12 7 7.43 2.57 31 5.42 2.33 20 5.20 2.69 7 5.86 2.04 6 6.50 2.81 IFC Advisory Services 33 4.91 2.24 14 5.00 2.63 7 7.14 2.34 31 5.32 2.26 19 5.53 2.59 7 5.71 1.98 7 6.86 2.73 In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents PMU/Consultant on a Local Multilateral Financial Sector/ Research Institute/ (Responses combined) WBG-supported Project Government Agency Private Bank CSO Think Tank Other Beneficiaries 23.2% 22.7% 5.6% 25.4% 15.6% 18.8% 15.8% Youth/university groups 20.7% 18.2% 11.1% 11.9% 12.5% 18.8% 26.3% Private sector* 43.9% 31.8% 66.7% 55.9% 28.1% 18.8% 31.6% Local government 25.6% 45.5% 33.3% 16.9% 18.8% 12.5% 31.6% Donor community 2.4% 0.0% 0.0% 0.0% 6.3% 0.0% 10.5% NGOs/Community Based Organizations* 19.5% 31.8% 44.4% 28.8% 81.3% 37.5% 15.8% Academia/think tanks/research institutes 36.6% 22.7% 16.7% 33.9% 21.9% 62.5% 31.6% Parliament 11.0% 9.1% 0.0% 5.1% 0.0% 6.3% 0.0% Foundations* 1.2% 4.5% 0.0% 1.7% 15.6% 0.0% 5.3% Media 2.4% 0.0% 0.0% 3.4% 0.0% 0.0% 10.5% Other 3.7% 4.5% 5.6% 1.7% 0.0% 0.0% 5.3% Don’t know 2.4% 0.0% 5.6% 5.1% 0.0% 12.5% 5.3% *Significantly different between stakeholder groups 67 World Bank Group Country Opinion Survey 2017: Turkey B. Overall Attitudes toward the World Bank Group (continued) To what extent do you agree with the following statements about the World Bank Group’s work in Turkey? (1-Strongly disagree, 10-Strongly agree) Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ PMU/Consultant on a Local Multilateral Financial Sector/ Research Institute/ WBG-supported Project Government Agency Private Bank CSO Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall the World Bank Group currently plays a 74 5.15 1.98 20 5.30 1.92 16 5.81 2.54 50 4.92 2.06 27 6.26 2.58 15 6.73 1.67 17 4.65 2.29 relevant role in development in Turkey* The World Bank Group’s work is aligned with what I consider the development priorities for 69 5.64 1.83 18 5.44 1.54 16 5.94 2.86 49 5.12 2.09 27 6.41 2.29 13 6.46 1.45 15 5.67 2.06 Turkey *Significantly different between stakeholder groups To what extent is the World Bank Group an effective development partner in Turkey, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ PMU/Consultant on a Local Multilateral Financial Sector/ Research Institute/ WBG-supported Project Government Agency Private Bank CSO Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Responsiveness to needs 64 5.17 1.99 17 5.00 1.62 12 5.33 2.71 46 5.28 2.06 25 5.84 2.06 11 5.73 1.79 16 5.56 2.03 Flexibility (in terms of the institution’s products 57 5.16 1.9 16 4.50 1.79 12 4.83 2.37 47 4.96 2.26 20 5.60 2.39 8 6.13 2.17 12 5.67 2.06 and services) Flexibility (in terms of changing country 60 4.9 1.91 17 4.24 1.60 12 5.33 2.23 47 4.79 2.22 23 5.39 2.02 9 6.56 2.07 14 5.29 1.77 circumstances) Being inclusive 61 5.46 2.02 18 4.94 1.98 13 4.85 2.67 45 4.93 2.09 25 5.84 1.84 10 5.90 1.73 15 5.87 2.33 Openness (sharing data and other information) 66 6.56 2.10 18 6.33 2.38 13 5.85 2.54 45 5.80 2.60 26 7.08 1.92 11 6.09 2.02 16 5.69 2.52 Collaboration with the Government 59 6.68 1.95 17 6.24 2.08 13 6.23 2.39 42 5.88 2.28 21 7.43 2.06 10 6.90 1.85 14 6.43 2.34 The speed in which it gets things 60 5.65 2.17 18 4.94 2.04 12 4.50 2.24 45 4.84 2.43 22 6.14 2.01 9 5.44 1.33 16 5.69 2.44 accomplished on the ground Helping to bring discipline/effective supervision 56 6.29 2.1 17 6.24 2.11 11 5.55 2.42 45 5.93 2.45 19 7.32 2.29 8 6.63 1.92 14 6.86 2.38 to implementation of investment projects Collaboration with civil society 54 5.80 1.92 16 4.44 1.46 12 5.42 2.19 41 5.37 2.24 26 5.42 2.30 10 5.40 2.27 14 6.21 2.83 Staff accessibility 58 6.53 2.19 17 5.06 1.82 11 4.91 2.84 44 5.70 2.68 25 6.28 2.28 9 5.33 1.94 13 6.38 2.90 Collaboration with other donors and 49 6.24 2.09 16 4.94 1.12 12 5.58 2.43 38 5.29 2.15 18 6.61 2.43 8 5.75 1.83 14 5.93 2.37 development partners Collaboration with the private sector* 47 5.36 1.89 16 4.88 1.82 13 5.31 2.36 47 5.60 2.19 23 6.83 2.35 9 6.44 1.33 14 5.00 2.15 Straightforwardness and honesty 57 7.53 2.11 16 7.12 1.78 11 6.00 2.83 46 7.57 2.15 23 7.96 2.31 10 7.80 1.23 13 7.08 2.40 Treating clients and stakeholders in Turkey 58 7.84 1.76 16 7.69 1.85 12 6.42 2.68 46 7.59 2.08 22 7.82 2.02 10 7.30 1.49 15 7.60 2.77 with respect Being a long-term partner 56 7.27 2.27 15 7.47 1.85 13 6.38 2.47 48 7.31 2.38 22 7.86 1.86 12 7.08 1.68 14 7.36 2.62 *Significantly different between stakeholder groups 68 World Bank Group Country Opinion Survey 2017: Turkey B. Overall Attitudes toward the World Bank Group (continued) When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents PMU/Consultant on a Local Multilateral Financial Sector/ Research Institute/ (Responses combined) WBG-supported Project Government Agency Private Bank CSO Think Tank Other The World Bank Group does not do adequate follow 16.2% 27.3% 17.6% 15.8% 26.7% 7.7% 21.1% through/follow-up Political pressures and obstacles* 12.2% 13.6% 17.6% 36.8% 36.7% 61.5% 26.3% Reforms are not well thought out in light of country challenges 48.6% 40.9% 41.2% 31.6% 26.7% 53.8% 36.8% Poor coordination within the Government 8.1% 18.2% 5.9% 10.5% 13.3% 7.7% 10.5% The Government works inefficiently 4.1% 9.1% 5.9% 8.8% 16.7% 0.0% 5.3% Poor donor coordination 5.4% 13.6% 5.9% 1.8% 0.0% 0.0% 5.3% The World Bank Group is not sensitive enough to 28.4% 18.2% 29.4% 14.0% 26.7% 23.1% 31.6% political/social realities on the ground Lack of/inadequate levels of capacity in Government 5.4% 4.5% 17.6% 19.3% 6.7% 15.4% 10.5% There is not an adequate level of citizen/civil society 18.9% 31.8% 11.8% 24.6% 33.3% 23.1% 26.3% participation The World Bank Group works too slowly 10.8% 0.0% 17.6% 8.8% 6.7% 0.0% 0.0% Poor coordination within the World Bank Group 9.5% 0.0% 5.9% 8.8% 3.3% 0.0% 5.3% Other 9.5% 4.5% 11.8% 1.8% 0.0% 0.0% 5.3% *Significantly different between stakeholder groups 69 World Bank Group Country Opinion Survey 2017: Turkey C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Turkey? (1-Not important at all, 10-Very important) Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ PMU/Consultant on a Local Multilateral Financial Sector/ Research Institute/ WBG-supported Project Government Agency Private Bank CSO Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Social protection* 61 5.33 2.55 19 5.89 2.79 15 6.20 3.10 50 6.82 2.33 27 6.96 2.31 13 5.62 2.02 17 6.12 2.67 Gender equity* 62 6.56 2.19 19 6.63 2.83 15 7.47 2.50 49 8.00 1.57 27 7.48 2.74 13 7.54 2.37 16 6.94 3.00 Private sector development 66 7.39 2.17 19 7.84 2.22 13 7.69 2.39 54 7.85 1.81 28 7.21 2.02 12 7.08 2.19 16 7.50 2.42 Education 69 7.83 2.33 20 7.80 2.69 12 8.50 1.73 52 8.73 1.76 27 8.67 1.62 12 8.17 2.41 16 8.63 2.16 Public sector governance/reform 69 7.26 2.19 19 7.63 2.09 13 8.08 1.71 50 7.80 1.84 28 7.79 2.06 12 7.67 2.64 17 7.59 2.00 Global/regional integration 68 7.34 1.94 19 7.53 1.78 13 7.23 2.80 50 7.76 1.80 26 7.62 2.26 11 7.09 2.30 18 7.44 2.59 Food safety 63 6.62 2.46 20 6.65 2.16 14 6.29 2.79 50 7.26 2.35 27 6.78 2.71 11 6.36 2.54 15 6.67 2.72 Urban development 67 6.93 2.29 19 7.21 2.35 14 7.21 2.64 50 7.44 2.16 26 7.42 2.00 11 7.36 2.42 16 6.88 1.96 Energy 66 7.45 2.19 17 7.06 2.75 14 7.00 2.15 53 8.09 1.60 27 7.78 2.22 11 7.73 2.49 17 7.59 2.37 Water and sanitation 65 6.86 2.36 20 6.90 2.40 14 6.29 2.58 51 7.82 1.74 25 7.24 2.33 10 6.80 2.20 16 7.13 2.25 Migration/refugee issues 67 7.22 2.49 20 7.25 2.27 15 8.33 1.99 50 7.70 2.16 26 8.38 2.43 10 8.80 0.92 16 7.94 2.08 Job creation/employment 67 7.73 2.29 20 7.30 2.39 12 7.50 2.71 52 8.21 1.70 26 8.27 1.95 12 8.25 2.18 18 8.11 2.00 Health 62 6.74 2.40 19 6.47 2.22 13 7.23 2.77 50 7.78 2.07 26 7.27 2.11 10 6.70 2.54 16 7.56 1.97 Financial markets 62 6.79 2.18 19 6.53 2.09 13 6.62 2.69 51 7.41 2.10 27 7.52 1.95 10 6.60 1.84 17 7.00 2.50 Transport 58 6.16 2.46 19 6.32 2.36 11 6.36 2.91 51 6.53 2.10 27 5.44 2.58 10 6.30 3.23 17 6.00 2.29 Agriculture and rural development 62 7.53 2.29 20 7.90 1.97 15 8.00 2.30 50 7.96 1.84 27 7.93 2.15 11 8.09 1.51 19 8.11 2.31 Trade and exports 68 7.19 2.15 19 7.58 1.98 12 7.83 2.33 52 7.60 2.10 24 6.92 2.06 11 6.55 2.16 18 7.61 2.52 Natural resource management 66 7.17 2.31 20 7.10 2.36 13 6.69 3.15 51 8.02 1.93 26 7.35 2.19 11 7.73 1.49 18 7.56 2.62 Climate change 64 6.70 2.39 19 6.42 3.01 12 7.75 2.80 50 7.94 1.90 27 7.52 2.39 11 7.55 2.42 17 6.71 2.39 Poverty reduction 67 7.48 2.22 19 7.89 2.26 11 8.00 2.28 50 8.16 1.71 25 8.12 1.99 11 8.45 1.44 17 8.18 2.10 Anti corruption 62 6.50 2.71 19 7.21 2.53 13 7.69 2.29 48 7.71 2.26 27 7.85 2.41 9 7.56 3.24 16 6.81 3.15 Judiciary reform 54 6.13 3.25 19 6.58 2.91 12 7.33 3.06 47 7.15 2.74 26 7.46 2.60 9 7.11 2.98 16 6.38 3.18 Economic growth 66 7.85 2.29 18 8.56 1.72 13 8.54 1.45 52 8.29 1.68 25 7.76 1.90 11 8.18 2.32 17 7.88 2.15 Disaster risk management 62 6.85 2.38 21 6.43 2.20 12 6.67 3.03 50 7.52 1.96 25 7.16 1.65 11 6.82 2.60 17 6.53 2.00 Equality of opportunity 59 7.51 2.25 19 6.84 2.71 13 9.08 0.95 49 8.08 1.75 26 7.81 2.56 10 7.80 2.70 17 7.29 2.42 Information and communications technology 57 7.19 2.39 20 7.80 1.61 14 6.64 2.98 49 7.94 1.91 26 7.69 1.23 10 6.80 2.94 16 7.38 2.13 *Significantly different between stakeholder groups 70 World Bank Group Country Opinion Survey 2017: Turkey C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Turkey? (1-Not effective at all, 10-Very effective) N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Social protection 40 5.10 2.27 7 3.57 1.81 6 4.17 2.40 27 4.15 2.07 17 5.53 2.27 7 4.43 1.62 8 3.50 2.07 Gender equity 43 5.77 2.14 10 4.00 1.83 9 5.00 2.50 27 4.59 2.29 16 5.81 2.29 8 5.63 2.07 7 4.57 1.90 Private sector development 47 5.60 2.22 10 6.20 2.15 10 5.50 2.07 37 5.81 2.32 22 6.32 1.59 7 5.14 1.68 11 4.82 2.71 Education 49 5.82 2.10 9 4.22 0.97 9 5.11 2.62 31 4.87 2.31 17 5.71 2.31 9 5.33 1.58 12 5.83 2.12 Public sector governance/reform 53 5.68 2.05 12 6.25 1.76 10 5.10 2.33 30 4.73 2.38 19 6.05 2.48 8 6.13 2.10 11 5.64 2.29 Global/regional integration 48 5.98 2.05 12 6.08 1.83 8 5.25 2.43 32 5.63 2.46 15 6.80 2.08 8 5.88 1.73 9 4.78 2.17 Food safety 36 5.67 1.96 9 4.22 0.83 6 4.83 2.48 26 4.73 2.55 13 5.46 2.15 6 3.83 2.64 9 4.44 2.01 Urban development 41 5.88 2.06 10 6.00 2.45 8 4.88 2.53 28 5.29 2.51 16 6.31 2.41 7 4.71 2.81 9 5.11 2.15 Energy 47 6.15 2.12 10 5.00 1.94 8 5.25 2.675 reTm0 g0 G 0.232 Tc[(16)]tTQq0.75 211.15 792. Tm0 g0 9.025 Tf1 0 0 1 317.55 275.02 Tm0 g0 G *Significantly different between stakeholder groups 71 World Bank Group Country Opinion Survey 2017: Turkey C. World Bank Group’s Effectiveness and Results (continued) Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ PMU/Consultant on a Local Multilateral Financial Sector/ Research Institute/ WBG-supported Project Government Agency Private Bank CSO Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve development results in 58 5.26 1.90 18 4.94 1.70 12 4.58 2.61 40 5.40 2.24 26 5.81 2.04 12 5.50 1.73 12 4.58 2.31 Turkey? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Turkey? (1-Strongly disagree, 10-Strongly agree) Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ PMU/Consultant on a Local Multilateral Financial Sector/ Research Institute/ WBG-supported Project Government Agency Private Bank CSO Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group’s financial instruments 57 4.75 2.01 18 4.56 1.69 11 4.27 2.90 45 4.98 2.36 21 5.10 2.34 9 4.67 1.80 12 4.58 2.50 meet the needs of Turkey The World Bank Group meets Turkey’s needs 62 5.92 2.07 20 5.75 2.15 11 5.45 2.66 42 5.43 2.13 24 6.17 2.51 12 5.50 2.07 13 5.54 2.76 for knowledge services Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ PMU/Consultant on a Local Multilateral Financial Sector/ Research Institute/ WBG-supported Project Government Agency Private Bank CSO Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe that Turkey received value for money from the World Bank 34 5.65 2.03 12 5.42 1.68 7 5.00 2.45 20 4.95 2.61 9 5.44 2.79 4 5.25 0.96 9 5.11 2.32 Group’s Reimbursable Advisory Services? (1-To no degree at all, 10-To a very significant degree) D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ PMU/Consultant on a Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents WBG-supported Project Government Agency Private Bank CSO Think Tank Other Weekly 1.3% 0.0% 6.7% 0.0% 6.7% 0.0% 0.0% Monthly 10.4% 9.5% 13.3% 3.6% 6.7% 7.7% 10.0% A few times a year 42.9% 23.8% 33.3% 25.5% 40.0% 53.8% 35.0% Rarely 35.1% 61.9% 33.3% 36.4% 26.7% 23.1% 40.0% Never 10.4% 4.8% 13.3% 34.5% 20.0% 15.4% 15.0% 72 World Bank Group Country Opinion Survey 2017: Turkey D. The World Bank Group’s Knowledge Work and Activities (continued) In Turkey, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ PMU/Consultant on a Local Multilateral Financial Sector/ Research Institute/ WBG-supported Project Government Agency Private Bank CSO Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Are timely 48 6.42 1.93 15 6.13 1.41 9 5.56 2.46 29 5.34 2.14 19 5.84 2.19 8 6.13 1.81 12 5.83 2.21 Include appropriate level of stakeholder 48 6.31 2.06 14 6.71 1.59 11 5.82 1.60 29 5.52 2.15 21 5.57 2.20 7 6.00 1.63 12 6.17 2.41 involvement during preparation Lead to practical solutions 48 5.79 1.90 14 5.71 1.44 11 5.73 2.05 31 5.16 1.93 23 6.09 2.07 9 6.11 2.26 15 5.13 2.56 Are accessible (well written and easy to 56 6.57 2.16 17 6.53 2.15 11 6.00 1.73 36 6.50 2.56 22 6.36 2.38 10 7.10 2.23 15 5.53 2.56 understand) Are source of relevant information on global 53 7.02 2.00 18 6.83 2.12 11 6.55 1.97 35 6.94 2.63 24 7.25 2.01 9 7.00 2.06 14 6.50 2.41 good practices Are relevant to country challenges 49 6.08 1.99 17 5.47 2.15 10 6.10 2.28 32 5.56 2.24 23 6.26 2.05 10 5.90 1.91 14 5.79 2.69 Are adequately disseminated 51 5.80 2.18 16 5.44 1.75 10 5.30 2.41 32 5.13 2.01 24 5.83 2.30 10 5.80 1.87 14 4.64 2.41 Are translated enough into local language 54 6.11 2.18 16 5.81 2.01 10 4.90 2.18 34 6.35 2.46 21 6.52 2.58 9 6.56 2.01 14 5.14 2.60 Are adaptable to Turkey’s specific development 52 5.63 2.07 17 5.47 1.94 11 5.73 2.53 34 5.44 2.19 22 6.09 2.04 9 6.33 1.58 15 5.27 2.49 challenges and country circumstances Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ PMU/Consultant on a Local Multilateral Financial Sector/ Research Institute/ WBG-supported Project Government Agency Private Bank CSO Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge 60 5.28 1.96 18 5.61 1.54 12 5.75 2.22 38 5.39 2.37 25 6.04 2.24 10 5.50 1.72 14 5.36 2.24 work and activities make to development results in your country? Overall, how would you rate the technical quality of the World Bank Group's knowledge work and 60 6.95 1.80 20 6.60 1.82 10 6.30 2.16 35 6.29 2.18 25 6.76 2.01 10 7.10 1.66 16 6.38 2.16 activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) 73 World Bank Group Country Opinion Survey 2017: Turkey E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ PMU/Consultant on a Local Multilateral Financial Sector/ Research Institute/ WBG-supported Project Government Agency Private Bank CSO Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group disburses funds 45 5.33 1.77 12 5.17 1.70 8 4.63 2.20 34 4.88 2.24 19 5.63 2.50 4 6.75 1.50 6 6.17 2.23 promptly The World Bank Group effectively monitors and evaluates the projects and programs it 53 6.98 1.90 14 6.71 1.82 9 6.33 2.40 40 6.43 2.07 20 6.35 2.37 5 7.80 0.45 9 6.22 1.92 supports The World Bank Group’s approvals and 47 6.15 1.76 12 5.83 1.47 7 5.00 1.91 36 6.11 2.28 18 6.06 2.48 6 7.33 1.21 7 6.00 1.83 reviews are done in a timely fashion The World Bank Group’s “Safeguard Policy” 34 6.12 1.61 9 6.33 1.22 5 5.00 2.45 26 5.92 2.17 14 6.43 2.50 3 7.67 0.58 6 6.50 1.38 requirements are reasonable The World Bank Group’s conditions on its 34 5.82 2.29 11 5.55 1.51 5 5.00 3.00 36 5.64 2.43 15 6.27 2.69 3 7.67 0.58 6 5.83 1.72 lending are reasonable The World Bank Group takes decisions quickly 43 5.53 2.18 12 5.50 1.62 7 5.29 2.14 32 5.25 2.20 16 6.00 2.66 4 6.50 1.29 6 5.50 1.22 in Turkey Working with the World Bank Group increases 57 6.58 2.09 16 7.00 1.93 10 7.20 2.15 38 6.87 2.52 22 6.82 2.11 7 6.71 1.38 9 7.33 1.58 Turkey’s institutional capacity Where country systems are adequate, the World Bank Group makes appropriate use of 37 5.97 1.99 9 5.56 2.40 7 6.14 2.91 26 5.73 2.57 14 7.29 2.30 2 7.00 0.00 5 6.20 1.64 them The World Bank Group provides effective 45 6.38 2.05 13 7.08 2.06 6 6.00 2.53 34 6.32 2.34 16 6.62 2.42 3 7.67 0.58 9 6.56 1.81 implementation support Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ PMU/Consultant on a Local Multilateral Financial Sector/ Research Institute/ WBG-supported Project Government Agency Private Bank CSO Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe that the World Bank Group’s work helps to find solutions that 50 5.48 2.01 12 6.42 1.68 9 4.78 1.99 36 5.83 2.34 23 5.78 2.28 9 4.78 1.30 10 5.70 2.26 promote private public partnerships in Turkey? To what extent do you believe the World Bank Group measures and corrects its work in real 46 5.54 1.92 14 6.57 1.28 9 4.67 1.87 32 5.72 2.17 14 5.79 3.12 8 5.75 1.49 10 5.40 2.12 time in Turkey? (1-To no degree at all, 10-To a very significant degree) 74 World Bank Group Country Opinion Survey 2017: Turkey F. The Future Role of the World Bank Group in Turkey Which of the following SHOULD the World Bank Group do to make itself of greater value in Turkey? (Choose no more than TWO) Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents PMU/Consultant on a Local Multilateral Financial Sector/ Research Institute/ (Responses combined) WBG-supported Project Government Agency Private Bank CSO Think Tank Other Offer more innovative knowledge services* 32.0% 30.0% 13.3% 11.3% 0.0% 7.7% 17.6% Collaborate more effectively with Government clients 30.7% 25.0% 13.3% 20.8% 23.1% 23.1% 52.9% Work faster 14.7% 20.0% 33.3% 13.2% 23.1% 0.0% 11.8% Reduce the complexity of obtaining World Bank Group 17.3% 15.0% 13.3% 28.3% 11.5% 7.7% 5.9% financing Increase Inci availability the in its wosud of Reimbursable Advisory Services 0.0% 10.0% 6.7% 3.8% 3.8% 0.0% 0.0% Help to bring discipline/effective supervision to 1.3% 5.0% 6.7% 5.7% 0.0% 15.4% 5.9% implementation of investment projects Offer more innovative financial products 16.0% 10.0% 13.3% 9.4% 7.7% 15.4% 5.9% Ensure greater selectivity in its work 2.7% 0.0% 0.0% 11.3% 0.0% 0.0% 0.0% Provide more adequate data/knowledge/statistics/figures on 8.0% 5.0% 26.7% 7.5% 0.0% 7.7% 17.6% Turkey’s economy Inci t2475 073.51 0.72003 19.56 ref*667.3 373.51 0.47in1 75 0.72 9.72 ref*415.15 G[([(P)-4(r)6(o)5(v 75 16.0% 26.7% 7.7%7.7% 7.7% 13.2% 13.2% 7.5%13.2% 7.5% 26.7% 7.5%7.5% 13.2% World Bank Group Country Opinion Survey 2017: Turkey G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Turkey? (Choose no more than TWO) Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents PMU/Consultant on a Local Multilateral Financial Sector/ Research Institute/ (Responses combined) WBG-supported Project Government Agency Private Bank CSO Think Tank Other Local radio 0.0% 5.0% 0.0% 3.8% 0.0% 7.1% 0.0% International radio 0.0% 5.0% 0.0% 0.0% 0.0% 0.0% 0.0% Social media 27.4% 10.0% 18.8% 25.0% 27.6% 14.3% 27.8% International newspapers 9.6% 5.0% 6.3% 11.5% 10.3% 7.1% 11.1% Local television 20.5% 45.0% 12.5% 26.9% 24.1% 28.6% 22.2% Internet 86.3% 80.0% 75.0% 88.5% 79.3% 78.6% 88.9% Periodicals 21.9% 20.0% 37.5% 13.5% 20.7% 42.9% 16.7% International television 2.7% 10.0% 0.0% 5.8% 3.4% 0.0% 0.0% Local newspapers 12.3% 15.0% 18.8% 15.4% 20.7% 21.4% 27.8% Other 6.8% 5.0% 0.0% 0.0% 6.9% 0.0% 0.0% How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents PMU/Consultant on a Local Multilateral Financial Sector/ Research Institute/ (Responses combined) WBG-supported Project Government Agency Private Bank CSO Think Tank Other World Bank Group’s publications and other written materials 28.4% 20.0% 18.8% 32.7% 17.2% 28.6% 29.4% e-Newsletters* 21.6% 40.0% 62.5% 57.7% 44.8% 28.6% 29.4% World Bank Group’s seminars/workshops/conferences 44.6% 55.0% 12.5% 30.8% 41.4% 57.1% 52.9% Mobile phones 2.7% 0.0% 0.0% 0.0% 0.0% 0.0% 5.9% Direct contact with World Bank Group 35.1% 40.0% 43.8% 23.1% 48.3% 28.6% 17.6% World Bank Group’s website 37.8% 35.0% 25.0% 26.9% 20.7% 35.7% 52.9% Social media 16.2% 10.0% 18.8% 15.4% 20.7% 7.1% 0.0% Other 2.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups Are you aware of the World Bank Group's Access to Information Policies under which the World Bank Group discloses any information in its possession that is not on a list of exceptions? Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ PMU/Consultant on a Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents WBG-supported Project Government Agency Private Bank CSO Think Tank Other Yes 13.5% 0.0% 20.0% 19.2% 18.5% 28.6% 11.8% No 86.5% 100.0% 80.0% 80.8% 81.5% 71.4% 88.2% Do you have reliable access to the Internet? Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ PMU/Consultant on a Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents WBG-supported Project Government Agency Private Bank CSO Think Tank Other 95.9% 95.0% 100.0% 92.3% 89.3% 92.9% 88.2% 95.9% 4.1% 5.0% 0.0% 7.7% 10.7% 7.1% 11.8% 4.1% 76 World Bank Group Country Opinion Survey 2017: Turkey G. Communication and Information Sharing (continued) Do you use/have you used the World Bank Group website? Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ PMU/Consultant on a Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents WBG-supported Project Government Agency Private Bank CSO Think Tank Other Yes 82.2% 75.0% 86.7% 69.2% 75.9% 85.7% 52.9% No 17.8% 25.0% 13.3% 30.8% 24.1% 14.3% 47.1% Do you currently consult the World Bank Group social media sites? Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ PMU/Consultant on a Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents WBG-supported Project Government Agency Private Bank CSO Think Tank Other Yes 29.7% 30.0% 50.0% 17.3% 39.3% 28.6% 29.4% No 70.3% 70.0% 50.0% 82.7% 60.7% 71.4% 70.6% Which Internet connection do you use primarily when visiting a World Bank Group website? Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ PMU/Consultant on a Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents WBG-supported Project Government Agency Private Bank CSO Think Tank Other High speed/WiFi 97.1% 94.7% 93.8% 98.0% 92.9% 100.0% 100.0% Dial-up 2.9% 5.3% 6.3% 2.0% 7.1% 0.0% 0.0% How frequently do you consult the World Bank Group’s website and/or social media channels for information/knowledge that you can use in your work? Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ PMU/Consultant on a Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents WBG-supported Project Government Agency Private Bank CSO Think Tank Other Weekly 9.7% 5.0% 12.5% 3.9% 11.1% 0.0% 0.0% Monthly 16.7% 15.0% 6.3% 11.8% 25.9% 14.3% 16.7% A few times a year 30.6% 30.0% 37.5% 33.3% 25.9% 50.0% 16.7% Rarely 23.6% 35.0% 25.0% 29.4% 33.3% 14.3% 44.4% Never 19.4% 15.0% 18.8% 21.6% 3.7% 21.4% 22.2% 77 World Bank Group Country Opinion Survey 2017: Turkey G. Communication and Information Sharing (continued) Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ PMU/Consultant on a Local Multilateral Financial Sector/ Research Institute/ WBG-supported Project Government Agency Private Bank CSO Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD I find the World Bank Group’s websites easy to 59 6.68 1.86 14 6.29 1.68 14 6.21 2.36 38 6.84 2.11 22 7.00 1.88 10 7.60 1.51 13 6.85 2.30 navigate I find the information on the World Bank 59 7.51 1.63 14 7.43 2.21 14 7.50 1.91 38 7.87 1.53 22 8.05 1.50 10 7.70 1.64 13 7.69 1.97 Group’s websites useful The World Bank Group’s social media channels are valuable sources of information 29 6.90 1.59 9 6.44 2.24 9 6.78 2.54 15 6.87 1.96 16 7.25 2.14 3 6.33 1.15 8 6.37 2.39 about the institution When I need information from the World Bank 49 6.33 2.26 18 5.50 2.43 11 5.55 2.54 31 6.19 2.70 20 6.35 2.72 8 6.50 2.07 12 6.42 2.31 Group I know how to find it The World Bank Group is responsive to my 36 7.08 1.95 11 6.18 1.78 7 6.00 2.45 23 7.39 2.08 16 7.38 2.09 8 6.25 2.43 9 7.22 2.54 information requests and inquiries H. Background Information Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, or MIGA) in your country? (Select only ONE response) Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ PMU/Consultant on a Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents WBG-supported Project Government Agency Private Bank CSO Think Tank Other Yes 47.6% 41.7% 47.4% 42.6% 25.0% 26.7% 30.0% No 52.4% 58.3% 52.6% 57.4% 75.0% 73.3% 70.0% Which of the following agencies of the World Bank Group do you primarily engage with in Turkey?* (Select only ONE response) Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ PMU/Consultant on a Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents WBG-supported Project Government Agency Private Bank CSO Think Tank Other The World Bank (IBRD) 83.3% 94.1% 68.8% 50.0% 68.2% 81.8% 92.9% The International Finance Corporation (IFC) 1.4% 0.0% 12.5% 34.1% 9.1% 9.1% 0.0% The Multilateral Investment Guarantee Agency (MIGA) 0.0% 0.0% 0.0% 2.3% 0.0% 0.0% 0.0% Other 15.3% 5.9% 18.8% 13.6% 22.7% 9.1% 7.1% *Significantly different between stakeholder groups 78 World Bank Group Country Opinion Survey 2017: Turkey H. Background Information (continued) Do your projects involve both the World Bank and the IFC? Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ PMU/Consultant on a Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents WBG-supported Project Government Agency Private Bank CSO Think Tank Other Yes 7.4% 0.0% 16.7% 18.2% 11.1% 0.0% 18.8% No 92.6% 100.0% 83.3% 81.8% 88.9% 100.0% 81.3% If yes, what was your view of how the two institutions work together in Turkey? (Select only ONE response) Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ PMU/Consultant on a Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents WBG-supported Project Government Agency Private Bank CSO Think Tank Other The two institutions work well together 83.3% 0.0% 66.7% 20.0% 66.7% 0.0% 66.7% The way the two institutions work together needs 16.7% 0.0% 33.3% 40.0% 33.3% 0.0% 0.0% improvement The two institutions do not work well together 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 33.3% Don’t know 0.0% 0.0% 0.0% 40.0% 0.0% 0.0% 0.0% Which of the following describes most of your exposure to the World Bank Group in Turkey? (Choose no more than TWO) Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents PMU/Consultant on a Local Multilateral Financial Sector/ Research Institute/ (Responses combined) WBG-supported Project Government Agency Private Bank CSO Think Tank Other Observer* 12.5% 13.0% 16.7% 31.5% 23.3% 21.4% 0.0% Use World Bank Group reports/data 32.5% 39.1% 50.0% 27.8% 53.3% 35.7% 50.0% Engage in World Bank Group related/sponsored 27.5% 13.0% 33.3% 5.6% 26.7% 14.3% 50.0% events/activities* Collaborate as part of my professional duties 48.8% 39.1% 33.3% 44.4% 23.3% 42.9% 31.3% Use World Bank Group website for information, data, 27.5% 30.4% 27.8% 25.9% 40.0% 28.6% 31.3% research, etc. *Significantly different between stakeholder groups What’s your gender? Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ PMU/Consultant on a Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents WBG-supported Project Government Agency Private Bank CSO Think Tank Other Female 26.2% 8.3% 26.3% 24.6% 36.7% 37.5% 33.3% Male 73.8% 91.7% 73.7% 75.4% 63.3% 62.5% 66.7% 79 World Bank Group Country Opinion Survey 2017: Turkey Appendix C: Responses to Indicator Questions by Geographic Location19  Ankara N=78  Outside Ankara N=180 B. Overall Attitudes toward the World Bank Group Ankara Outside Ankara N Mean SD N Mean SD Overall, please rate your impression of the World Bank 71 5.94 1.84 164 5.55 2.01 Group’s effectiveness in Turkey. (1-Not effective at all, 10-Very effective) To what extent do you agree with the following statements about the World Bank Group’s work in Turkey? (1-Strongly disagree, 10-Strongly agree) Ankara Outside Ankara N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 65 5.74 2.29 151 5.23 2.08 development in Turkey The World Bank Group’s work is aligned with what I consider 61 5.87 2.06 144 5.62 2.01 the development priorities for Turkey To what extent is the World Bank Group an effective development partner in Turkey, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Ankara Outside Ankara N Mean SD N Mean SD Responsiveness to needs 62 5.34 2.05 127 5.39 2.00 Flexibility (in terms of the institution’s products and services) 54 5.26 2.21 116 5.14 2.06 Flexibility (in terms of changing country circumstances) 57 4.95 2.17 123 5.07 1.96 Being inclusive 60 5.30 2.07 125 5.38 2.09 Openness (sharing data and other information) 61 6.16 2.11 133 6.35 2.37 Collaboration with the Government 57 6.35 2.05 119 6.55 2.17 The speed in which it gets things accomplished on the 57 5.54 2.21 124 5.26 2.22 ground Helping to bring discipline/effective supervision to 48 6.25 2.41 120 6.33 2.22 implementation of investment projects Collaboration with civil society 53 5.49 2.03 119 5.49 2.19 Staff accessibility 59 6.02 2.49 117 5.96 2.40 Collaboration with other donors and development partners 46 5.78 2.26 107 5.79 2.08 Collaboration with the private sector 51 5.63 2.11 117 5.59 2.15 Straightforwardness and honesty 50 7.52 2.16 125 7.40 2.16 Treating clients and stakeholders in Turkey with respect 59 7.59 2.13 120 7.62 1.99 Being a long-term partner 57 7.40 2.21 122 7.22 2.22 19258 respondents provided information about their geographic location. Only these respondents were included in the analysis presented in this appendix. 80 World Bank Group Country Opinion Survey 2017: Turkey C. World Bank Group’s Effectiveness and Results (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Turkey? (1-Strongly disagree, 10-Strongly agree) D. The World Bank Group’s Knowledge Work and Activities In Turkey, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) 81 World Bank Group Country Opinion Survey 2017: Turkey Appendix D: Responses to Selected Questions by Level of Collaboration with the World Bank Group20 Note that this appendix presents comparative analysis of the data from those respondents who collaborate with the WBG vs. those respondents who do not collaborate with the WBG and covers the following selected questions from the FY17 Turkey COS questionnaire: All 10-point scale questions and question B4 “When thinking about how the World Bank Group can have the most impact on development results in Turkey, in which sectoral areas do you believe the World Bank Group should focus most of its resources in Turkey?” Collaborating with the WBG N=103 Not collaborating with the WBG N=153 B. Overall Attitudes toward the World Bank Group Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in 100 6.80 2.00 151 5.58 2.44 Turkey?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall, please rate your impression of the World Bank 98 6.21 1.75 135 5.30 2.00 Group’s effectiveness in Turkey.* (1-Not effective at all, 10-Very effective) *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help Turkey solve its most complicated 86 6.56 1.94 116 5.51 2.15 development challenges?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators 20Only 256 respondents provided information about their level of collaboration with the World Bank Group (question H3 in the questionnaire). Therefore, only these respondents were included in the analysis presented in this appendix. 82 World Bank Group Country Opinion Survey 2017: Turkey B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Turkey, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Turkey? (Choose no more than THREE) Percentage of Respondents Collaborating with Not collaborating (Responses combined) the WBG with the WBG Energy 14.0% 14.7% Water and sanitation 1.0% 0.7% Job creation/employment 47.0% 36.0% Health 2.0% 0.7% Financial markets* 9.0% 1.3% Social protection 1.0% 1.3% Gender equity 9.0% 8.7% Private sector development 15.0% 22.7% Education 40.0% 40.7% Public sector governance/reform 11.0% 17.3% Global/regional integration 5.0% 9.3% Food safety 1.0% 2.0% Urban development 3.0% 6.7% Judiciary reform 10.0% 8.7% Economic growth 28.0% 24.0% Disaster risk management 3.0% 1.3% Equality of opportunity 14.0% 22.7% Migration/refugee issues 9.0% 12.0% Information and communications technology 5.0% 5.3% Transport 0.0% 1.3% Agriculture and rural development 20.0% 16.0% Trade and exports 8.0% 9.3% Natural resource management (renewable resources) 8.0% 10.7% Climate change 4.0% 8.0% Poverty reduction 19.0% 12.0% Anti corruption 9.0% 6.0% *Significantly different between collaborators and non-collaborators How EFFECTIVE do you believe the following World Bank Group’s instruments are in supporting the Turkey Government’s efforts to reduce poverty? (1-Not effective at all, 10-Very effective) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Investment Project Financing (IPF) 59 6.10 1.98 76 5.76 2.37 Development Policy Financing (DPF) 52 6.06 2.12 75 5.49 2.37 Program-for-Results Financing (PforR)* 46 5.93 2.12 62 4.87 2.34 Trust funds and grants 56 5.41 2.00 67 4.91 2.40 Guarantees* 43 5.72 1.98 54 4.76 2.33 IFC Investment Services 49 5.80 2.19 65 5.12 2.50 IFC Advisory Services 53 5.74 2.27 64 5.19 2.50 *Significantly different between collaborators and non-collaborators To what extent do you agree with the following statements about the World Bank Group’s work in Turkey? (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 91 5.75 2.12 125 5.12 2.19 development in Turkey* The World Bank Group’s work is aligned with what I consider 87 5.95 2.03 119 5.47 2.05 the development priorities for Turkey *Significantly different between collaborators and non-collaborators 83 World Bank Group Country Opinion Survey 2017: Turkey B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Turkey, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Responsiveness to needs* 82 5.77 1.89 107 5.04 2.06 Flexibility (in terms of the institution’s products and services) 73 5.44 2.14 98 4.97 2.06 Flexibility (in terms of changing country circumstances) 78 5.24 2.08 102 4.85 1.97 Being inclusive 77 5.66 2.13 108 5.13 2.02 Openness (sharing data and other information) 82 6.57 2.24 111 6.09 2.32 Collaboration with the Government 75 6.84 2.07 100 6.23 2.17 The speed in which it gets things accomplished on the 73 5.77 2.29 107 5.08 2.16 ground* Helping to bring discipline/effective supervision to 68 6.46 2.27 100 6.21 2.28 implementation of investment projects Collaboration with civil society* 70 5.93 1.95 101 5.19 2.25 Staff accessibility* 79 6.78 2.30 97 5.33 2.34 Collaboration with other donors and development partners* 60 6.35 2.01 94 5.48 2.17 Collaboration with the private sector* 67 6.09 2.01 101 5.28 2.15 Straightforwardness and honesty 73 7.62 2.00 101 7.32 2.28 Treating clients and stakeholders in Turkey with respect 77 7.90 1.93 101 7.40 2.10 Being a long-term partner* 78 7.85 2.01 100 6.85 2.30 *Significantly different between collaborators and non-collaborators 84 World Bank Group Country Opinion Survey 2017: Turkey C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Turkey? (1-Not effective at all, 10-Very effective) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Social protection 42 5.05 2.19 69 4.42 2.19 Gender equity 45 5.64 2.11 74 5.01 2.25 Private sector development* 56 6.16 1.94 86 5.42 2.27 Education 52 5.79 2.07 82 5.16 2.20 Public sector governance/reform 53 5.87 2.10 89 5.39 2.28 Global/regional integration 51 6.27 1.91 79 5.58 2.30 Food safety 40 5.42 2.00 64 4.80 2.28 Urban development 43 5.86 1.93 75 5.45 2.53 Energy 53 6.13 1.96 77 5.48 2.31 Water and sanitation 52 6.10 1.97 75 5.47 2.51 Migration/refugee issues* 45 5.78 2.15 78 4.78 2.29 Job creation/employment* 51 6.27 2.01 82 4.98 2.25 Health* 43 5.88 2.15 74 5.03 2.24 Financial markets* 49 6.49 2.04 74 5.39 2.30 Transport 43 5.98 2.12 79 5.25 2.42 Trade and exports 46 6.02 2.02 71 5.25 2.33 Natural resource management 47 6.09 2.04 76 5.36 2.27 Climate change* 45 6.31 2.17 73 5.26 2.39 Poverty reduction* 52 6.06 2.17 85 5.13 2.40 Economic growth* 55 6.31 2.03 87 5.39 2.28 Disaster risk management* 41 6.05 2.41 73 4.89 2.46 Equality of opportunity 43 5.95 2.22 78 5.21 2.46 *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent does the World Bank Group’s work help to 69 5.54 2.01 106 5.09 2.07 achieve development results in Turkey? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Turkey? (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD The World Bank Group’s financial instruments meet the 63 5.24 2.26 107 4.50 2.12 needs of Turkey* The World Bank Group meets Turkey’s needs for knowledge 69 6.12 2.13 113 5.53 2.27 services *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe that Turkey received value for money from the World Bank Group’s Reimbursable Advisory 36 5.89 1.94 58 5.02 2.28 Services? (1-To no degree at all, 10-To a very significant degree) 86 World Bank Group Country Opinion Survey 2017: Turkey D. The World Bank Group’s Knowledge Work and Activities In Turkey, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Are timely* 60 6.72 1.72 79 5.41 2.07 Include appropriate level of stakeholder involvement during 62 6.84 1.67 79 5.38 2.10 preparation* Lead to practical solutions* 60 6.37 1.65 89 5.21 2.06 Are accessible (well written and easy to understand)* 68 7.16 1.77 97 5.97 2.46 Are source of relevant information on global good practices 66 7.33 1.74 96 6.73 2.38 Are relevant to country challenges* 64 6.61 1.77 89 5.44 2.22 Are adequately disseminated* 63 6.40 1.85 92 4.92 2.12 Are translated enough into local language* 61 6.85 1.83 95 5.59 2.45 Are adaptable to Turkey’s specific development challenges 61 6.48 1.98 97 5.18 2.03 and country circumstances* *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to 72 5.94 1.93 103 5.19 2.13 development results in your country?* Overall, how would you rate the technical quality of the World 71 7.23 1.82 104 6.29 1.95 Bank Group's knowledge work and activities?* (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between collaborators and non-collaborators E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD The World Bank Group disburses funds promptly* 57 5.86 1.85 70 4.80 2.12 The World Bank Group effectively monitors and evaluates the 66 6.86 1.68 83 6.52 2.24 projects and programs it supports The World Bank Group’s approvals and reviews are done in a 61 6.41 1.70 71 5.80 2.19 timely fashion The World Bank Group’s “Safeguard Policy” requirements are 43 6.58 1.48 53 5.81 2.15 reasonable* The World Bank Group’s conditions on its lending are 50 6.44 2.05 59 5.31 2.38 reasonable* The World Bank Group takes decisions quickly in Turkey* 54 6.17 2.03 65 5.03 2.08 Working with the World Bank Group increases Turkey’s 71 7.10 1.77 87 6.60 2.35 institutional capacity Where country systems are adequate, the World Bank Group 45 6.42 2.31 54 5.85 2.25 makes appropriate use of them The World Bank Group provides effective implementation 54 6.91 1.87 71 6.20 2.31 support *Significantly different between collaborators and non-collaborators 87 World Bank Group Country Opinion Survey 2017: Turkey E. Working with the World Bank Group (continued) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public 56 6.21 1.97 91 5.26 2.12 partnerships in Turkey?* To what extent do you believe the World Bank Group 52 6.23 1.85 80 5.30 2.14 measures and corrects its work in real time in Turkey?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators G. Communication and Information Sharing Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD I find the World Bank Group’s websites easy to navigate 70 6.61 2.05 100 6.85 1.90 I find the information on the World Bank Group’s websites 70 7.89 1.44 100 7.53 1.82 useful The World Bank Group’s social media channels are valuable 32 6.81 1.86 57 6.84 2.02 sources of information about the institution When I need information from the World Bank Group I know 63 6.59 2.18 86 5.85 2.56 how to find it The World Bank Group is responsive to my information 55 7.38 1.90 55 6.58 2.23 requests and inquiries* *Significantly different between collaborators and non-collaborators 88 World Bank Group Country Opinion Survey 2017: Turkey Appendix E: Responses to Selected Questions by Year21 All data presented in this appendix are weighted. As a result, means of the FY 2017 data and the total number of respondents indicated will be slightly different from the aggregated responses in Appendix A. Similarly, responses from FY 2014 respondents and the total number of respondents indicated may differ from those reported in the FY 2014 COS report. FY 2014 Number of comparable respondents = 284  FY 2017 Number of comparable respondents = 391 By weighting, the FY 2014 and FY 2017 samples have the same stakeholder composition and thus are comparable. The weighted percentage of a stakeholder group is determined by the extent to which the World Bank Group interacts with them in the country and the percentage this group usually makes up in the past aggregated annual global data. The weighted stakeholder breakdown is presented below: Percentage of Respondents FY 2017 FY 2014 Government institutions 30% 30% Local government 10% 10% Bilateral/Multilateral Agency 10% 10% Private Sector Organization/ Financial Sector/ Private Bank 15% 15% Civil Society 15% 15% Academia/Research Institute/Think Tank 15% 15% Media 5% 5% A. General Issues facing Turkey In general would you say that Turkey is headed in...? Percentage of Respondents FY 2017 FY 2014 The right direction 36.6% 44.6% The wrong direction 39.2% 29.3% Not sure 24.1% 26.0% B. Overall Attitudes toward the World Bank Group year FY 2017 FY 2014 N Mean SD N Mean SD How familiar are you with the work of the World 241 6.12 2.29 249 6.55 2.38 Bank Group in Turkey?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between FY2017 and FY2014 year FY 2017 FY 2014 N Mean SD N Mean SD Overall, please rate your impression of the World 228 5.83 1.97 236 6.84 1.95 Bank Group’s effectiveness in Turkey.* (1-Not effective at all, 10-Very effective) *Significantly different between FY2017 and FY2014 year FY 2017 FY 2014 N Mean SD N Mean SD To what extent do you believe the World Bank Group’s s taff is well prepared to help Turkey s olve 198 6.05 2.11 217 6.39 2.07 its m os t com plicated developm ent challenges ? (1-To no degree at all, 10-To a very significant degree) 21Only those questions that were asked in the FY 2014 and FY 2017 country opinion surveys, with similar response scales/options, are presented in this appendix. 89 World Bank Group Country Opinion Survey 2017: Turkey B. Overall Attitudes toward the World Bank Group (continued) To what extent do you agree with the following statements about the World Bank Group’s work in Turkey? (1-Strongly disagree, 10-Strongly agree) year FY 2017 FY 2014 N Mean SD N Mean SD Overall the World Bank Group currently plays a 211 5.76 2.19 232 5.69 2.20 relevant role in development in Turkey The World Bank Group’s work is aligned with what I consider the development priorities for 200 5.94 2.04 230 6.47 2.19 Turkey* *Significantly different between FY2017 and FY2014 To what extent is the World Bank Group an effective development partner in Turkey, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) year FY 2017 FY 2014 N Mean SD N Mean SD Responsiveness to needs* 182 5.57 2.04 216 6.35 1.99 Flexibility (in terms of the institution’s products 161 5.42 2.18 205 5.99 2.07 and services)* Flexibility (in terms of changing country 171 5.35 2.11 211 5.83 2.12 circumstances)* Being inclusive* 178 5.65 2.18 211 6.47 1.91 Openness (sharing data and other information)* 185 6.48 2.19 217 7.26 1.80 Collaboration with the Government* 168 6.83 2.20 190 7.38 1.72 The speed in which it gets things accomplished 170 5.57 2.17 187 6.15 2.02 on the ground* Helping to bring discipline/effective supervision to 159 6.47 2.19 implementation of investment projects Collaboration with civil society 168 5.36 2.08 Staff accessibility* 170 6.05 2.33 210 7.10 2.22 Collaboration with other donors and development 148 5.95 2.04 149 6.63 1.96 partners* Collaboration with the private sector 160 5.86 2.03 Straightforwardness and honesty 167 7.56 2.08 209 7.87 1.83 Treating clients and stakeholders in Turkey with 169 7.67 1.93 211 7.29 2.20 respect Being a long-term partner 173 7.46 2.16 192 7.55 2.26 *Significantly different between FY2017 and FY2014 90 World Bank Group Country Opinion Survey 2017: Turkey C. World Bank Group’s Effectiveness and Results How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Turkey? (1-Not effective at all, 10-Very effective) year FY 2017 FY 2014 N Mean SD N Mean SD Social protection 111 4.88 2.06 121 4.90 2.26 Gender equity 122 5.49 2.15 126 5.28 2.58 Private sector development 138 6.14 2.28 Education 132 5.54 2.05 152 5.41 2.20 Public sector governance/reform* 140 5.88 2.20 146 6.43 1.68 Global/regional integration 129 6.16 2.07 Food safety 103 5.34 2.28 Urban development 117 5.74 2.29 104 6.17 1.78 Energy* 117 5.88 2.17 163 6.56 2.35 Water and sanitation* 125 6.17 2.55 117 5.26 2.40 Migration/refugee issues* 113 5.19 2.33 92 4.40 1.75 Job creation/employment 132 5.77 2.21 156 6.17 2.04 Health 114 5.77 2.37 127 5.27 2.44 Financial markets* 109 5.84 2.20 141 6.69 1.89 Transport 121 5.63 2.20 116 5.64 2.48 Trade and exports 114 6.00 2.30 136 6.41 1.94 Natural resource management 120 5.94 2.15 Climate change* 119 6.13 2.35 136 5.39 2.57 Poverty reduction 135 5.72 2.29 142 5.33 2.05 Economic growth* 138 5.99 2.15 172 6.64 2.07 Disaster risk management* 114 5.64 2.67 114 6.60 2.28 Equality of opportunity 122 5.95 2.63 *Significantly different between FY2017 and FY2014 year FY 2017 FY 2014 N Mean SD N Mean SD To what extent does the World Bank Group’s work 175 5.51 2.04 226 5.99 1.88 help to achieve development results in Turkey?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between FY2017 and FY2014 To what extent do you agree with the following statements about the World Bank Group in Turkey? (1-Strongly disagree, 10-Strongly agree) year FY 2017 FY 2014 N Mean SD N Mean SD The World Bank Group’s financial instruments (i.e., investment lending, Development Policy 153 4.75 2.15 220 6.00 2.14 Loan, Trust Funds, etc.) meet the needs of Turkey* The World Bank Group meets Turkey’s needs for knowledge services (e.g., research, analysis, 180 6.06 2.39 229 6.32 1.90 data, technical assistance) *Significantly different between FY2017 and FY2014 91 World Bank Group Country Opinion Survey 2017: Turkey D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do?* Percentage of Respondents FY 2017 FY 2014 Weekly 1.9% 6.4% Monthly 13.4% 26.9% A few times a year 36.1% 41.8% Rarely 33.3% 21.3% Never 15.3% 3.6% *Significantly different between FY2017 and FY2014 In Turkey, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) year FY 2017 FY 2014 N Mean SD N Mean SD Are timely* 138 6.02 1.89 202 7.03 1.45 Include appropriate level of stakeholder 140 6.13 1.90 205 6.65 1.87 involvement during preparation* Lead to practical solutions 148 6.00 1.96 208 5.63 1.95 Are accessible (well written and easy to 161 6.66 2.15 222 7.30 1.84 understand)* Are source of relevant information on global good 147 6.98 2.08 224 7.58 1.87 practices* Are relevant to country challenges 153 5.89 1.99 Are adequately disseminated 154 5.60 2.02 187 5.99 2.05 Are translated enough into local language 153 6.23 2.17 191 6.12 2.36 Are adaptable to Turkey’s specific development 155 5.90 1.99 207 6.06 2.29 challenges and country circumstances *Significantly different between FY2017 and FY2014 year FY 2017 FY 2014 N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work 172 5.73 2.04 233 6.21 1.78 and activities make to development results in your country?* Overall, how would you rate the technical quality of the World Bank Group's knowledge work and 159 6.75 1.90 229 7.39 1.55 activities?* (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between FY2017 and FY2014 92 World Bank Group Country Opinion Survey 2017: Turkey E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) year FY 2017 FY 2014 N Mean SD N Mean SD The World Bank Group dis burs es funds prom ptly* 123 5.59 2.10 183 6.17 1.86 The World Bank Group effectively m onitors and 140 6.75 1.91 206 7.62 1.44 evaluates the projects and program s it s upports * The World Bank Group’s approvals and reviews 116 6.12 1.98 189 6.32 2.01 are done in a tim ely fas hion The World Bank Group’s “Safeguard Policy” 95 6.29 1.83 147 6.19 1.92 requirem ents are reas onable The World Bank Group’s conditions on its lending 104 5.78 2.19 165 6.23 1.94 are reas onable The World Bank Group takes decis ions quickly in 116 5.65 2.02 176 6.44 2.02 Turkey* Working with the World Bank Group increas es 153 6.72 1.99 211 7.25 1.69 Turkey’s ins titutional capacity* Where country s ys tem s (e.g., procurem ent, financial m anagem ent, etc.) are adequate, the 97 6.29 2.16 139 6.24 2.04 World Bank Group m akes appropriate us e of them The World Bank Group provides effective im plem entation s upport (i.e., s upervis ion of 116 6.69 2.08 177 7.32 1.60 projects )* *Significantly different between FY2017 and FY2014 F. The Future Role of the WBG in Turkey When considering the combination of services that the World Bank Group offers in Turkey, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more in Turkey? Percentage of Respondents FY 2017 FY 2014 Financial services 30.1% 39.6% Knowledge products 37.9% 30.4% Convening services 9.7% 11.7% None of the above 1.5% 2.1% The combination is appropriate for Turkey 10.7% 10.8% Don't know 10.2% 5.4% G. Communication and Information Sharing Are you aware of the World Bank Group's Access to Information Policies under which the WBG discloses any information in its possession that is not a list of exceptions?* Percentage of Respondents FY 2017 FY 2014 Yes 15.8% 26.0% No 84.2% 74.0% *Significantly different between FY2017 and FY2014 Do you have reliable access to the Internet?* Percentage of Respondents FY 2017 FY 2014 Yes 94.8% 98.7% No 5.2% 1.3% *Significantly different between FY2017 and FY2014 Do you use/have used the World Bank Group website? Percentage of Respondents FY 2017 FY 2014 Yes 80.1% 75.3% No 19.9% 24.7% 93 World Bank Group Country Opinion Survey 2017: Turkey G. Communication and Information Sharing (continued) Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) year FY 2017 FY 2014 N Mean SD N Mean SD I find the World Bank Group’s websites easy to 166 6.93 1.97 182 6.27 2.07 navigate* I find the information on the World Bank Group’s 166 7.76 1.67 183 7.30 1.67 websites useful* The World Bank Group’s social media channels (e.g., blogs, Facebook, Twitter, YouTube, Flickr) 92 7.11 1.97 107 5.55 2.71 are valuable sources of information about the institution* When I need information from the World Bank 147 6.40 2.45 226 6.82 2.52 Group I know how to find it The World Bank Group is responsive to my 114 7.08 2.13 183 6.91 2.66 information requests and inquiries *Significantly different between FY2017 and FY2014 94 World Bank Group Country Opinion Survey 2017: Turkey Appendix F: Indicator Questions as a Function of Exposure to the World Bank Group Currently, do you professionally Which of the following describes most of your exposure to the World Bank Group in Turkey? (Choose no more than TWO) collaborate/work with the World Indicator Question Bank Group in your country? Observer Use WBG reports/data Engage in WBG activities Collaborate Use WBG website Not collaborating Collaborating No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean with the WBG with the WBG Overall, please rate your impression of the World Bank 5.30 6.21 5.93 4.95 5.75 5.77 5.63 6.18 5.39 6.28 5.80 5.66 Group’s effectiveness in Turkey. Overall the World Bank Group currently plays a relevant 5.12 5.75 5.48 5.11 5.19 5.81 5.34 5.67 5.21 5.67 5.45 5.31 role in development in Turkey The World Bank Group’s work is aligned with what I 5.47 5.95 5.78 5.21 5.56 5.89 5.57 6.07 5.42 6.04 5.76 5.48 consider the development priorities for Turkey Responsiveness to needs 5.04 5.77 5.41 5.48 5.36 5.53 5.34 5.66 5.35 5.51 5.42 5.43 Flexibility (in terms of the institution’s products and 4.97 5.44 5.23 5.22 5.18 5.32 5.16 5.46 5.16 5.31 5.20 5.30 services) Flexibility (in terms of changing country circumstances) 4.85 5.24 5.03 5.30 5.06 5.11 5.00 5.34 4.99 5.19 5.14 4.92 Being inclusive 5.13 5.66 5.46 5.20 5.27 5.67 5.44 5.33 5.31 5.56 5.34 5.59 Openness (sharing data and other information) 6.09 6.57 6.36 6.53 6.18 6.75 6.44 6.25 6.39 6.39 6.30 6.60 Collaboration with the Government 6.23 6.84 6.68 6.33 6.61 6.65 6.49 7.02 6.49 6.80 6.56 6.77 The speed in which it gets things accomplished on the 5.08 5.77 5.42 5.45 5.43 5.42 5.39 5.55 5.47 5.37 5.40 5.50 ground Helping to bring discipline/effective supervision to 6.21 6.46 6.36 6.47 6.37 6.40 6.34 6.53 6.34 6.43 6.23 6.76 implementation of investment projects Collaboration with civil society 5.19 5.93 5.45 5.72 5.62 5.30 5.59 5.25 5.52 5.48 5.38 5.80 Staff accessibility 5.33 6.78 6.18 5.69 6.06 6.14 5.91 6.65 5.70 6.56 6.33 5.48 Collaboration with other donors and development 5.48 6.35 5.92 5.64 5.84 5.92 5.62 6.57 5.81 5.95 5.94 5.67 partners Collaboration with the private sector 5.28 6.09 5.70 5.47 5.49 5.96 5.62 5.76 5.52 5.84 5.70 5.53 Straightforwardness and honesty 7.32 7.62 7.53 7.59 7.55 7.52 7.50 7.65 7.45 7.66 7.50 7.65 Treating clients and stakeholders in Turkey with respect 7.40 7.90 7.74 7.48 7.76 7.55 7.69 7.70 7.33 8.12 7.76 7.51 Being a long-term partner 6.85 7.85 7.49 7.03 7.50 7.24 7.37 7.52 6.96 8.00 7.43 7.35 To what extent does the World Bank Group’s work help 5.09 5.54 5.29 5.50 5.31 5.36 5.14 5.92 5.33 5.32 5.36 5.23 to achieve development results in Turkey? The World Bank Group’s financial instruments (i.e., investment lending, Development Policy Loan, Trust 4.50 5.24 5.01 4.07 4.71 5.03 4.65 5.49 4.62 5.16 4.94 4.58 Funds, etc.) meet the needs of Turkey The World Bank Group meets Turkey’s needs for knowledge services (e.g., research, analysis, data, 5.53 6.12 5.88 5.83 5.55 6.38 5.68 6.42 5.96 5.72 6.01 5.57 technical assistance) The World Bank Group’s knowledge work and activities are adaptable to Turkey’s specific development 5.18 6.48 5.76 5.60 5.70 5.79 5.50 6.35 5.64 5.87 5.87 5.40 challenges and country circumstances Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities 5.19 5.94 5.58 5.35 5.40 5.77 5.42 5.87 5.46 5.65 5.54 5.54 make to development results in your country? Overall, how would you rate the technical quality of the 6.29 7.23 6.85 6.21 6.72 6.77 6.69 6.87 6.41 7.22 6.75 6.72 World Bank Group's knowledge work and activities? The World Bank Group takes decisions quickly in Turkey 5.03 6.17 5.58 5.88 5.72 5.44 5.49 6.08 5.39 5.92 5.82 5.10 Where country systems (e.g., procurement, financial management, etc.) are adequate, the World Bank Group 5.85 6.42 6.12 6.21 6.00 6.38 6.01 6.48 6.10 6.18 6.09 6.27 makes appropriate use of them Yellow highlight indicates significant difference between Yes and No means. 95 World Bank Group Country Opinion Survey 2017: Turkey SECTION A: GENERAL ISSUES A2. Listed below are a number of development priorities in Turkey. Please identify which of the following you consider the most important development priorities in Turkey. (Choose no more than THREE) Social protection (e.g., pensions, targeted social 1 14 Transport (e.g., roads, bridges, transportation) assistance) 2 Gender equity 15 Agriculture and rural development 3 Private sector development 16 Trade and exports 4 Education 17 Migration/refugee issues Public sector governance/reform (i.e., government Natural resource management (renewable 5 effectiveness, public financial management, public 18 resources) expenditure, fiscal system reform) 6 Global/regional integration 19 Climate change (e.g., mitigation, adaptation) 7 Food safety 20 Poverty reduction 8 Urban development 21 Anti corruption 9 Energy 22 Judiciary reform 10 Water and sanitation 23 Economic growth 11 Job creation/employment 24 Disaster risk management 12 Health 25 Equality of opportunity (i.e., social inclusion) 13 Financial markets 26 Information and communications technology A3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Turkey? (Choose no more than THREE) 1 Economic growth 14 Water and sanitation 2 Disaster risk management 15 Job creation/employment 3 Equality of opportunity (i.e., social inclusion) 16 Health 4 Migration/refugee issues 17 Financial markets Public sector governance/reform (i.e., government 5 Information and communications technology 18 effectiveness, public financial management, public expenditure, fiscal system reform) Social protection (e.g., pensions, targeted social 6 19 Gender equity assistance) 7 Agriculture and rural development 20 Private sector development 8 Trade and exports 21 Education 9 Climate change (e.g., mitigation, adaptation) 22 Global/regional integration 10 Transport (e.g., roads, bridges, transportation) 23 Food safety 11 Energy 24 Urban development 12 Anti corruption Natural resource management (renewable 25 13 Judiciary reform resources) 97 World Bank Group Country Opinion Survey 2017: Turkey SECTION A: GENERAL ISSUES A4. The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Turkey? (Choose no more than TWO) 1 Greater access to health and nutrition for citizens 2 Better entrepreneurial opportunities (i.e., to start small and medium sized businesses) 3 A growing middle class 4 Better opportunity for the poor who live in rural areas 5 Better opportunity for the poor who live in urban areas 6 Consistent economic growth 7 More reliable social safety net 8 Greater access to micro-finance for the poor 9 Greater voice and participation for citizens to help ensure greater accountability 10 Education and training that better ensure job opportunity 11 Better quality public services 12 Better employment opportunities for young people 13 Better employment opportunities for women 14 Other (please specify):_____________________________________ 98 World Bank Group Country Opinion Survey 2017: Turkey SECTION A: GENERAL ISSUES A5. Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem or not a problem at all in Turkey? (Select only ONE response) 1 A very big problem 2 A moderately big problem 3 A small problem 4 Not a problem at all 5 Don’t know A6. In your view, is climate change a very serious problem, somewhat serious, not too serious, or not a problem in your country? (Select only ONE response) 1 A very serious problem 2 A somewhat serious problem 3 Not too serious problem 4 Not a problem 5 Don’t know A7. In your view, is early childhood development (i.e. nutrition, growth, care, and education) a very important, moderately important, slightly important, or not an important development priority in Turkey? (Select only ONE response) 1 A very important development priority 2 A moderately important development priority 3 A slightly important development priority 4 Not an important development priority 5 Don’t know 99 World Bank Group Country Opinion Survey 2017: Turkey SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B1. How familiar are you with the work of the World Bank Group in Turkey? 1 2 3 4 5 6 7 8 9 10 Not familiar at all Extremely familiar B2. Overall, please rate your impression of the World Bank Group’s effectiveness in Turkey. 1 2 3 4 5 6 7 8 9 10  Not effective at Very effective Don't know all B3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Turkey solve its most complicated development challenges? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree B4. When thinking about how the World Bank Group can have the most impact on development results in Turkey, in which sectors do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Turkey? (Choose no more than THREE) 1 Energy 14 Judiciary reform 2 Water and sanitation 15 Economic growth 3 Job creation/employment 16 Disaster risk management 4 Health 17 Equality of opportunity (i.e., social inclusion) 5 Financial markets 18 Migration/refugee issues Social protection (e.g., pensions, targeted social 6 19 Information and communications technology assistance) 7 Gender equity 20 Transport (e.g., roads, bridges, transportation) 8 Private sector development 21 Agriculture and rural development 9 Education 22 Trade and exports Public sector governance/reform (i.e., government Natural resource management (renewable 10 effectiveness, public financial management, public 23 resources) expenditure, fiscal system reform) 11 Global/regional integration 24 Climate change (e.g., mitigation, adaptation) 12 Food safety 25 Poverty reduction 13 Urban development 26 Anti corruption 100 World Bank Group Country Opinion Survey 2017: Turkey SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B5. When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Turkey? Greatest Value Second Greatest Value (Choose only ONE) (Choose only ONE) 1 Bringing together different groups of stakeholders   Capacity development related to World Bank Group 2   supported projects 3 Technical assistance   4 Policy advice, studies, analyses   5 Financial resources   6 Data and statistics   7 Promoting knowledge sharing   8 Implementation support   9 Mobilizing third party financial resources   10 Donor coordination   11 Other (please specify): ________________________   B6. Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Turkey? (Choose no more than TWO) 1 World Bank Group’s processes too complex 2 Not willing to honestly criticize policies and reform efforts in the country 3 Staff too inaccessible 4 World Bank Group’s processes too slow (e.g., too bureaucratic in its operational policies and procedures) 5 Not aligned with other donors’ work 6 Not aligned with country priorities 7 Not adequately sensitive to political/social realities in Turkey 8 Too influenced by developed countries 9 Not exploring alternative policy options 10 Not collaborating enough with stakeholders outside the Government 11 Its advice and strategies do not lend themselves to practical problem solving 12 Not enough public disclosure of its work 13 Arrogant in its approach 14 Not client focused 15 The credibility of its knowledge/data 16 Other (please specify): __________________________________________________ 17 Don’t know 101 World Bank Group Country Opinion Survey 2017: Turkey SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B7. To what extent do you believe that the World Bank Group’s work and support help the poorest in Turkey? (Select only ONE response) 1 To a fully sufficient degree 12 To a somewhat sufficient degree 3 To a somewhat insufficient degree 4 To a very insufficient degree 5 Don’t know B8. How EFFECTIVE do you believe the following World Bank Group’s instruments are in supporting the Turkey Government’s efforts to reduce poverty? (If you have NO exposure to/experience with the instruments listed below, please select “N/A”) Not effective Very N/A at all effective 1 Investment Project Financing (IPF) 1 2 3 4 5 6 7 8 9 10  102 1 Inv refq506.26 512.1146506.211 04.26 30.1435.43 516.55 Tm0 g0 G06.26 512.11465043 516.55 Tm0 g0* n 15 9Tf1In26 30. 15 reW* nBT/F4 9 Tf1 0 q334 001 World Bank Group Country Opinion Survey 2017: Turkey SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP To what extent is the World Bank Group an effective development partner in Turkey, in terms of each of the following? To no degree To a very significant Don't at all degree know B12 Responsiveness to needs 1 2 3 4 5 6 7 8 9 10  Flexibility (in terms of the institution’s products and B13 1 2 3 4 5 6 7 8 9 10  services) Flexibility (in terms of changing country B14 1 2 3 4 5 6 7 8 9 10  circumstances) B15 Being inclusive 1 2 3 4 5 6 7 8 9 10  B16 Openness (sharing data and other information) 1 2 3 4 5 6 7 8 9 10  B17 Collaboration with the Government 1 2 3 4 5 6 7 8 9 10  The speed in which it gets things accomplished on B18 1 2 3 4 5 6 7 8 9 10  the ground Helping to bring discipline/effective supervision to B19 1 2 3 4 5 6 7 8 9 10  implementation of investment projects B20 Collaboration with civil society 1 2 3 4 5 6 7 8 9 10  B21 Staff accessibility 1 2 3 4 5 6 7 8 9 10  Collaboration with other donors and development B22 1 2 3 4 5 6 7 8 9 10  partners B23 Collaboration with the private sector 1 2 3 4 5 6 7 8 9 10  B24 Straightforwardness and honesty 1 2 3 4 5 6 7 8 9 10  Treating clients and stakeholders in Turkey with B25 1 2 3 4 5 6 7 8 9 10  respect B26 Being a long-term partner 1 2 3 4 5 6 7 8 9 10  B27. When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) 1 The World Bank Group does not do adequate follow through/follow-up 2 Political pressures and obstacles 3 Reforms are not well thought out in light of country challenges 4 Poor coordination within the Government 5 The Government works inefficiently 6 Poor donor coordination 7 The World Bank Group is not sensitive enough to political/social realities on the ground 8 Lack of/inadequate levels of capacity in Government 9 There is not an adequate level of citizen/civil society participation 10 The World Bank Group works too slowly 11 Poor coordination within the World Bank Group 12 Other (please specify): ________________________________________ 103 World Bank Group Country Opinion Survey 2017: Turkey SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C1. In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Turkey? Not important Very Don't at all important know 104 World Bank Group Country Opinion Survey 2017: Turkey SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C2. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Turkey? (If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know”) Not effective Very Don't at all effective know Social protection (e.g., pensions, targeted social 1 1 2 3 4 5 6 7 8 9 10  assistance) 2 Gender equity 1 2 3 4 5 6 7 8 9 10  3 Private sector development 1 2 3 4 5 6 7 8 9 10  4 Education 1 2 3 4 5 6 7 8 9 10  Public sector governance/reform (i.e., government 5 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10  expenditure, fiscal system reform) 6 Global/regional integration 1 2 3 4 5 6 7 8 9 10  7 Food safety 1 2 3 4 5 6 7 8 9 10  8 Urban development 1 2 3 4 5 6 7 8 9 10  9 Energy 1 2 3 4 5 6 7 8 9 10  10 Water and sanitation 1 2 3 4 5 6 7 8 9 10  11 Migration/refugee issues 1 2 3 4 5 6 7 8 9 10  12 Job creation/employment 1 2 3 4 5 6 7 8 9 10  13 Health 1 2 3 4 5 6 7 8 9 10  14 Financial markets 1 2 3 4 5 6 7 8 9 10  15 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10  16 Trade and exports 1 2 3 4 5 6 7 8 9 10  17 Natural resource management (renewable resources) 1 2 3 4 5 6 7 8 9 10  18 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10  19 Poverty reduction 1 2 3 4 5 6 7 8 9 10  20 Economic growth 1 2 3 4 5 6 7 8 9 10  21 Disaster risk management 1 2 3 4 5 6 7 8 9 10  22 Equality of opportunity (i.e., social inclusion) 1 2 3 4 5 6 7 8 9 10  105 World Bank Group Country Opinion Survey 2017: Turkey SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C3. To what extent does the World Bank Group’s work help to achieve development results in Turkey? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree To what extent do you agree with the following statements about the World Bank Group in Turkey? Strongly Strongly Don't disagree agree know The World Bank Group’s financial instruments C4 (i.e., investment lending, Development Policy 1 2 3 4 5 6 7 8 9 10  Loan, Trust Funds, etc.) meet the needs of Turkey The World Bank Group meets Turkey’s needs for C5 knowledge services (e.g., research, analysis, data, 1 2 3 4 5 6 7 8 9 10  technical assistance) C6. To what extent do you believe that Turkey received value for money from the World Bank Group’s Reimbursable Advisory Services (RAS)1? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 1 Reimbursable Advisory Services (RAS) are an increasingly important instrument to meet client demand for services beyond what the World Bank’s administrative budget or relevant trust funds can support. RAS are of significant importance to the World Bank’s middle- and high-income country clients, including non-borrowing members. Demand for RAS programs from countries in Europe and Central Asia has grown across different sectors in recent years. 106 World Bank Group Country Opinion Survey 2017: Turkey SECTION D: THE WORLD BANK GROUP’S KNOWLEDGE WORK AND ACTIVITIES (i.e., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) D1. How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never In Turkey, to what extent do you believe that the World Bank Group’s knowledge work and activities: To no degree To a very significant Don't at all degree know D2 Are timely 1 2 3 4 5 6 7 8 9 10  Include appropriate level of stakeholder D3 1 2 3 4 5 6 7 8 9 10  involvement during preparation D4 Lead to practical solutions 1 2 3 4 5 6 7 8 9 10  Are accessible (well written and easy to D5 1 2 3 4 5 6 7 8 9 10  understand) Are source of relevant information on global D6 1 2 3 4 5 6 7 8 9 10  good practices D7 Are relevant to country challenges 1 2 3 4 5 6 7 8 9 10  D8 Are adequately disseminated 1 2 3 4 5 6 7 8 9 10  D9 Are translated enough into local language 1 2 3 4 5 6 7 8 9 10  Are adaptable to Turkey’s specific D10 development challenges and country 1 2 3 4 5 6 7 8 9 10  circumstances D11. Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country? 1 2 3 4 5 6 7 8 9 10  Not significant at all Very significant Don't know 107 World Bank Group Country Opinion Survey 2017: Turkey SECTION E: WORKING WITH THE WORLD BANK GROUP To what extent do you agree/disagree with the following statements? Strongly Strongly Don't disagree agree know The World Bank Group disburses funds E1 1 2 3 4 5 6 7 8 9 10  promptly The World Bank Group effectively monitors E2 and evaluates the projects and programs it 1 2 3 4 5 6 7 8 9 10  supports The World Bank Group’s approvals and E3 1 2 3 4 5 6 7 8 9 10  reviews are done in a timely fashion The World Bank Group’s “Safeguard Policy” E4 1 2 3 4 5 6 7 8 9 10  requirements are reasonable The World Bank Group’s conditions on its E5 1 2 3 4 5 6 7 8 9 10  lending are reasonable The World Bank Group takes decisions quickly E6 1 2 3 4 5 6 7 8 9 10  in Turkey Working with the World Bank Group increases E7 1 2 3 4 5 6 7 8 9 10  Turkey’s institutional capacity Where country systems (e.g., procurement, financial management, etc.) are adequate, the E8 1 2 3 4 5 6 7 8 9 10  World Bank Group makes appropriate use of them The World Bank Group provides effective E9 implementation support (i.e., supervision of 1 2 3 4 5 6 7 8 9 10  projects) E10. To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public partnerships in Turkey? 1 2 3 4 5 6 7 8 9 10  To a very significant To no degree at all Don't know degree E11. To what extent do you believe the World Bank Group measures and corrects its work in real time in Turkey? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very significant Don't know all degree 108 World Bank Group Country Opinion Survey 2017: Turkey SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN TURKEY F1. Which of the following SHOULD the World Bank Group do to make itself of greater value in Turkey? (Choose no more than TWO) 1 Offer more innovative knowledge services 2 Collaborate more effectively with Government clients (e.g., national, state, local) 3 Work faster 4 Reduce the complexity of obtaining World Bank Group financing 5 Increase availability of Reimbursable Advisory Services (RAS) 6 Help to bring discipline/effective supervision to implementation of investment projects 7 Offer more innovative financial products 8 Ensure greater selectivity in its work 9 Provide more adequate data/knowledge/statistics/figures on Turkey’s economy 10 Improve the competitiveness of its financing compared to markets (e.g., cost, timeliness, other terms) 11 Reach out more to groups outside of Government 12 Increase the level of capacity development in the country 13 Improve the quality of its experts as related to Turkey’s specific challenges 14 Other (please specify): ______________________________________________ F2. When considering the combination of services that the World Bank Group offers in Turkey, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Turkey? (Select only ONE response) 1 Financial services 2 Knowledge products 3 Convening services 4 None of the above 5 The combination is appropriate for Turkey 6 Don’t know 109 World Bank Group Country Opinion Survey 2017: Turkey SECTION G: COMMUNICATION AND INFORMATION SHARING G1. How do you get most of your information about economic and social development issues in Turkey? (Choose no more than TWO) 1 110 World Bank Group Country Opinion Survey 2017: Turkey 111 World Bank Group Country Opinion Survey 2017: Turkey SECTION H: BACKGROUND INFORMATION H1. Which of the following best describes your current position? (Select only ONE response) 1 Office of the President, Prime Minister 11 NGO/Community Based Organization 2 Office of Minister 12 Media (press, radio, TV, web, etc.) Independent Government Institution (i.e., Regulatory 3 Office of Parliamentarian 13 Agency, Central Bank/oversight institution) Employee of a Ministry, Ministerial Department 4 14 Trade Union or Implementation Agency Project Management Unit (PMU) overseeing implementation of project/ 5 15 Faith-Based Group Consultant/Contractor working on World Bank Group supported project/program 6 Local Government Office or Staff 16 Youth Group 7 Bilateral/Multilateral Agency 17 Academia/Research Institute/Think Tank 8 Private Sector Organization 18 Judiciary Branch 9 Private Foundation 19 Other (please specify): ________________________ 10 Financial Sector/Private Bank H2. Please identify the primary specialization of your work. (Select only ONE response) 1 Water 12 Gender 2 Social protection and labor 13 Transport and ICT 3 Fragility, conflict and violence 14 Urban, rural, and social development 4 Environment and natural resources 15 Governance 5 Public-private partnerships 16 Poverty 6 Education 17 Jobs 7 Health, nutrition, and population 18 Agriculture 8 Energy and extractives 19 Climate change 9 Macroeconomics and fiscal management 20 Migration/refugee issues 10 Trade and competitiveness 21 Generalist (specialized in multiple sectors) 11 Finance and markets 22 Other (please specify): ____________________ H3. Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, or MIGA) in your country? 1 Yes 2 No H4. Which of the following agencies of the World Bank Group do you primarily engage with in Turkey? (Select only ONE response) 1 The World Bank (IBRD) 2 The International Finance Corporation (IFC)  3 The Multilateral Investment Guarantee Agency (MIGA) 4 Other (please specify):___________________________ 112 World Bank Group Country Opinion Survey 2017: Turkey SECTION H: BACKGROUND INFORMATION H5. Do your projects involve both the World Bank and the IFC? (If YES please go to Question H6; If NO please go to H7) 1 Yes 2 No H6. If yes, what was your view of how the two institutions work together in Turkey? (Select only ONE response) 1 The two institutions work well together 2 The way the two institutions work together needs improvement 3 The two institutions do not work well together 4 Don’t know H7. Which of the following describes most of your exposure to the World Bank Group in Turkey? (Choose no more than TWO) 1 Observer (i.e., follow in media, discuss in informal conversations, etc.) 2 Use World Bank Group reports/data 3 Engage in World Bank Group related/sponsored events/activities 4 Collaborate as part of my professional duties 5 Use World Bank Group website for information, data, research, etc. H8. What’s your gender? 1 Female 2 Male H9. Which best represents your geographic location? 1 Ankara 2 113