World Bank Group Country Opinion Survey 2016: Moldova FY 2016 Moldova Country Opinion Survey Report THE WORLD BANK GROUP Public Opinion Research Group 1 July 2016 World Bank Group Country Opinion Survey 2016: Moldova Acknowledgements The Moldova Country Opinion Survey is part of the County Opinion Survey Program series of the World Bank Group. This report was prepared by the Public Opinion Research Group (PORG) team led by Sharon Felzer (Senior Communications Officer, Head of PORG), Jing Guo, Svetlana Markova, Jessica Cameron, Calita Woods, and Isabel Tepedino. Dania Mendoza and Noreen Wambui provided data support. The report was prepared under the overall guidance and supervision of Sumir Lal (Director, ECRGP). PORG acknowledges the significant contribution from the Moldova country team and the local fielding agency Magenta Consulting. In particular, PORG is grateful for the support from Victor Neagu (Communications Officer) and Elena Prodan (Public Information Assistant), who coordinated the survey related activities from Chisinau, Moldova. 1 World Bank Group Country Opinion Survey 2016: Moldova Table of Contents I. Objectives ...................................................................................3 II. Methodology ...............................................................................3 III. Demographics of the Sample.......................................................4 IV. General Issues Facing Moldova ...................................................8 V. Overall Attitudes toward the World Bank Group .......................14 VI. Sectoral Effectiveness................................................................21 VII. How the World Bank Group Operates .......................................25 VIII. World Bank Group’s Knowledge and Instruments .....................31 IX. The Future Role of the World Bank Group in Moldova ..............35 X. Communication and Outreach ..................................................39 XI. Appendices ................................................................................44 2 World Bank Group Country Opinion Survey 2016: Moldova I. Objectives This survey was designed to assist the World Bank Group (WBG) in gaining a better understanding of how stakeholders in Moldova perceive the WBG. The survey explored:  General Issues Facing Moldova  Overall Attitudes toward the World Bank Group  World Bank Group’s Effectiveness and Results  The World Bank Group’s Knowledge Work and Activities  Working with the World Bank Group  The Future Role of the World Bank Group in Moldova  Communication and Information Sharing  Background Information II. Methodology From May to June 2016, 528 stakeholders of the WBG in Moldova were invited to provide their opinions on the WBG’s work in the country by participating in a country opinion survey. Participants were drawn from the Office of the President/Prime Minister; office of a minister; office of a parliamentarian; ministries/ministerial departments/implementation agencies; Project Management Units (PMUs) overseeing implementation of WBG projects; consultants/contractors working on WBG-supported projects/programs; local governments; bilateral/multilateral agencies; private sector organizations; private foundations; the financial sector/private banks; NGOs/community based organizations; the media; independent government institutions; trade unions; faith-based groups; youth groups; academia/research institutes/think tanks; the judiciary branch; and other organizations. A total of 255 stakeholders participated in the survey (48% response rate). Some respondents received and completed the questionnaire online on an independent survey platform, while others received and responded to the questionnaire via courier. Respondents were asked about: general issues facing Moldova; their overall attitudes toward the WBG; the WBG’s effectiveness and results; the WBG’s knowledge work and activities; working with the WBG; the WBG’s future role in Moldova; and the WBG’s communication and information sharing. Every country that engages in the Country Opinion Survey must include specific indicator questions that will be aggregated for the World Bank Group’s annual Corporate Scorecard. These questions are identified throughout the survey report. The results in this year’s Country Survey were compared to those in the Country Survey conducted in FY’13 (response rate is 80%, N=303). Data were weighted to reach the same stakeholder composition in two years, which allows for year comparisons. Respondents who belonged to the “other” stakeholder category were not included either. As a result, means of the FY’16 data and the total number of respondents in both years are slightly different from those of the original data reported in appendices A, B, C, D and F. For the weighted stakeholder breakdown and year comparison results, please see appendix E (page 95). 3 World Bank Group Country Opinion Survey 2016: Moldova III. Demographics of the Sample Current Position  For further analyses, respondents from the Office of the President/Prime Minister and office of a minister were combined, respondents from PMUs/consultants/contractors working on WBG supported projects/programs were combined with employees of ministries/ministerial departments/implementation agencies; respondents from the financial sector/private banks were combined with those from private sector organizations. Respondents from private foundations, NGOs/CBOs, and trade unions were combined into the “CSO” category. Few respondents from independent government institutions, the judiciary branch, and other organizations were included in the “Other” category. There were no respondents from faith-based groups, or youth groups. Percentage of Respondents (N=246) Employee of a Ministry/Ministerial 24% Department/Implementation Agency NGO/Community Based Organization 19% Private Sector Organization 10% Local Government Office or Staff 9% Academia/Research Institute/Think Tank 8% Bilateral/Multilateral Agency 8% Media 5% Office of Minister 4% Office of the President/Prime Minister 3% Office of Parliamentarian 3% Other 2% PMU/Consultant/Contractor working on WBG 2% supported project Private Foundation 1% Independent Government Institution 1% Financial Sector/Private Bank <1% Trade Union <1% Judiciary Branch <1% “Which of the following best describes your current position?” (Respondents chose from a list.) 4 World Bank Group Country Opinion Survey 2016: Moldova III. Demographics of the Sample (continued) Area of Primary Specialization Percentage of Respondents (N=239) Other 21% Education 17% Governance 12% Generalist (specialized in multiple sectors) 8% Agriculture 6% Health, nutrition, and population 5% Macroeconomics and fiscal management 5% Finance and markets 5% Urban, rural, and social development 5% Trade and competitiveness 3% Energy and extractives 3% Environment and natural resources 2% Transport and ICT 2% Social protection and labor 2% Public-private partnerships 1% Gender 1% Jobs 1% Fragility, conflict and violence <1% Poverty <1% “Please identify the primary specialization of your work.” (Respondents chose from a list.) 5 World Bank Group Country Opinion Survey 2016: Moldova III. Demographics of the Sample (continued) Geographic Locations  For more details of the comparison between geographic locations, please go to appendix C (page 85). For the comparisons, respondents outside of Chisinau were all combined into the “Other” category. Percentage of Respondents (N=243) Other urban Rural area, 3% Other urban area – area – Central Southern part part of of Moldova, Moldova, 10% 4% Other urban area – Northern part of Moldova, Chisinau, 79% 5% "Which best represents your geographic location?" (Respondents chose from a list.) (Note: percentages may not total 100 due to rounding) Exposure to Agencies within the World Bank Group Percentage of Respondents (N=188) The Multilateral Investment Other, 17% Guarantee Agency (MIGA), 1% The International Finance Corporation (IFC), 4% The World Bank (IBRD), 78% "Which of the following agencies of the World Bank Group do you primarily engage with in Moldova?" (Respondents chose from a list.) 6 World Bank Group Country Opinion Survey 2016: Moldova III. Demographics of the Sample (continued) Familiarity with the World Bank Group  Year comparison: Respondents in this year’s Country Survey were significantly less familiar with the WBG than respondents in the previous FY’13 Survey (weighted mean in FY’16 = 6.1; weighted mean in FY’13 = 6.6)1.  Stakeholder difference: Respondents from the parliamentarian and the office of the President/Prime Minister/Minister were significantly more familiar with the WBG than respondents from other stakeholder groups.  Respondents’ levels of familiarity with the WBG were significantly, strongly correlated with their ratings of the WBG’s overall effectiveness in Moldova, and significantly, moderately correlated with the extent to which the WBG plays a relevant role in development in Moldova, and the extent to which the WBG contributes to the country’s development results. 1 Please refer to Appendix E (page 95) for more details on weighting. Means in the chart were calculated based on un-weighted data. 7 World Bank Group Country Opinion Survey 2016: Moldova IV. General Issues Facing Moldova Headed in the Right Direction2  Year comparison: This year’s respondents were significantly less likely to believe that Moldova is headed in the right direction compared to respondents in the FY’13 Country Survey. Percentage of Respondents (FY 2016 N=229; FY 2013 N=288) 40% The right direction 67% 37% The wrong direction 9% 23% FY 2016 Not sure 24% FY 2013 "In general, would you say that Moldova is headed in ...?" (Respondents chose from a list.) 2 Percentages presented in the chart were calculated based on weighted data from the FY 2016 and FY 2013 Country Surveys. Please refer to Appendix E for more details on weighting. 8 World Bank Group Country Opinion Survey 2016: Moldova IV. General Issues Facing Moldova (continued) Development Priority  Year comparison: Respondents in the previous FY’13 Country Survey indicated that the most important development priorities in Moldova were “economic growth” (61%), “governance and anti-corruption” (41%), and “law and justice” (35%). Percentage of Respondents (N=244) Public sector governance/reform 50% Anti corruption 38% Education 30% Economic growth 25% Law and justice 24% Poverty reduction 23% Private sector development and foreign direct 18% investment Job creation/employment 17% Global/regional integration 14% Social protection 11% Rural development 9% Energy 5% Transport 5% Health and communicable/non-communicable 5% diseases Agricultural development 5% Trade and exports 3% Food security 2% Information and communications technology 2% Financial markets 2% Water and sanitation 2% "Listed below are a number of development priorities in Moldova. Please identify which of the following you consider the most important development priorities in Moldova. (Choose no more than THREE)" (Respondents chose from a list. Responses combined. Top 20 of 30 response options shown.) 9 World Bank Group Country Opinion Survey 2016: Moldova IV. General Issues Facing Moldova (continued) What Would Contribute Most to Reducing Poverty Percentage of Respondents (N=246) Anti corruption 46% Economic growth 41% Education 28% Public sector governance/reform 28% Job creation/employment 25% Private sector development and foreign direct 23% investment Law and justice 22% Rural development 20% Agricultural development 14% Social protection 9% Global/regional integration 6% Equality of opportunity 5% Trade and exports 5% Water and sanitation 4% Transport 4% Energy 3% Health and communicable/non-communicable 3% diseases Urban development 2% Land administration 2% Information and communications technology 2% "The World Bank Group has committed itself to two goals: ending extreme poverty by 2030 and boosting shared prosperity. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Moldova?" (Respondents chose from a list. Responses combined. Top 20 of 29 response options shown.) 10 World Bank Group Country Opinion Survey 2016: Moldova IV. General Issues Facing Moldova (continued) Factors Contributing to “Shared Prosperity” Percentage of Respondents (N=247) Consistent economic growth 40% Better entrepreneurial opportunities 26% Better control of corruption 26% A growing middle class 23% Better governance 22% Education and training that better ensure job 14% opportunity Better employment opportunities for young people 9% Greater access to micro-finance for the poor 8% Greater voice and participation for citizens to help 7% ensure greater accountability More reliable social safety net 7% Better opportunity for the poor who live in rural areas 6% Better quality public services 4% Greater access to health and nutrition for citizens 3% Greater equity of fiscal policy 2% Other 1% Better employment opportunities for women 1% Better opportunity for the poor who live in urban <1% areas "The WBG’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Moldova? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 11 World Bank Group Country Opinion Survey 2016: Moldova IV. General Issues Facing Moldova (continued) Gap between the Rich and the Poor Percentage of Respondents (N=245) Not a problem at all, 2% Don’t know, 2% A small problem, 5% A moderately big problem, 36% A very big problem, 55% "Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem or not a problem at all in Moldova?" (Respondents chose from a list.) (Note: percentages may not total 100 due to rounding) Global Climate Change Percentage of Respondents (N=247) Not a problem, 1% Not too serious problem, 7% A somewhat A very serious serious problem, problem, 50% 42% "In your view, is global climate change a very serious problem, somewhat serious, not too serious, or not a problem?" (Respondents chose from a list.) (Note: no respondents chose "don't know" as a response option.) 12 World Bank Group Country Opinion Survey 2016: Moldova IV. General Issues Facing Moldova (continued) Cause of Poverty in Moldova Percentage of Respondents (N=247) Neither, 2% Don't know, 1% State action, 34% Both state and personal action, 62% Personal action, 2% "Do you think that poverty in Moldova to a larger extent is the result of ...?" (Respondents chose from a list.) (Note: percentages may not total 100 due to rounding) 13 World Bank Group Country Opinion Survey 2016: Moldova V. Overall Attitudes toward the World Bank Group Attributing Failed/Slow Reform Efforts  Year comparison: In the previous FY’13 Country Survey, respondents attributed failed or slow WBG assisted reform efforts to “political pressures and obstacles” (34%), “inadequate level of citizen/civil society participation” (32%), “reforms being not well thought out in light of country challenges” (30%), and “the government working efficiently” (28%). Percentage of Respondents (N=229) The Government works inefficiently 45% Political pressures and obstacles 35% Lack of/inadequate levels of capacity in 27% Government There is not an adequate level of citizen/civil 27% society participation Reforms are not well thought out in light of 21% country challenges The World Bank Group is not sensitive enough to 14% political/social realities on the ground The World Bank Group does not do adequate 8% follow through/follow-up The World Bank Group works too slowly 7% Poor donor coordination 6% Other 2% "When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 14 World Bank Group Country Opinion Survey 2016: Moldova V. Overall Attitudes toward the World Bank Group (continued) As noted in the “Methodology” section, the indicator questions referred to throughout the survey report are questions that are asked in every country that engages in the Country Opinion Survey. These will be aggregated for the World Bank Group’s annual Corporate Scorecard. The World Bank Group’s Overall Effectiveness3 (Indicator Question) Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 7.3 All respondents FY 2016 7.1 FY 2013 "Overall, please rate your impression of the World Bank Group's effectiveness in Moldova." (1 - "Not effective at all", 10 - "Very effective") Achieving Development Results (Indicator Question) Mean Rating 1 2 3 4 5 6 7 8 9 10 6.9 FY 2016 All respondents FY 2013 6.9 "To what extent does the World Bank Group’s work help to achieve development results in Moldova?" (1-"To no degree at all", 10-"To a very significant degree") WBG Staff Preparedness Mean Rating 1 2 3 4 5 6 7 8 9 10 7.7 FY 2016 All Respondents 7.7 FY 2013 "To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Moldova solve its most complicated development challenges?" (1-"To no degree at all", 10-"To a very significant degree") 3 Means presented in the charts on this page were calculated based on weighted data. 15 World Bank Group Country Opinion Survey 2016: Moldova V. Overall Attitudes toward the World Bank Group (continued) The World Bank and the IFC Working Together  Only those stakeholders who responded “Yes” to the question “Do your projects involve both the World Bank and the IFC?” provided their views on the working relationship between the World Bank and the IFC. Percentage of Respondents (N=76) The way the two institutions work together needs improvement, 20% The two institutions work well together, 57% Don't know, 24% “If your projects involved both the World Bank and the IFC, what was your view on the two institutions working together in Moldova?” (Respondents chose from a list.) (Note: percentages may not total 100 due to rounding) (Note: no respondents chose "the two institutions do not work together") 16 World Bank Group Country Opinion Survey 2016: Moldova V. Overall Attitudes toward the World Bank Group (continued) Overall Ratings for Indicator Questions by Stakeholder Groups  Stakeholder groups: Respondents across stakeholder groups had statistically similar mean ratings for the aggregated responses to the twenty six COS indicator questions. Responses for individual indicator questions by stakeholder groups can be found in Appendix B (see page 62).  Collaboration: Respondents who collaborate with the WBG had significantly higher mean ratings for the aggregated responses to the twenty six COS indicator questions (mean rating = 7.7) compared to respondents who do not collaborate with the WBG (mean rating = 6.9). Responses for individual indicator questions by exposure to the WBG can be found in Appendix F (see page 101). Mean Ratings 1 2 3 4 5 6 7 8 9 10 All Stakeholder Groups 7.3 Office of President/ Prime Minister/ Minister 8.0 Employee of a Ministry/ PMU/ Consultant 7.6 Media 7.5 Bilateral/ Multilateral Agency 7.5 Private Sector/ Financial Sector/ Private Bank 7.2 CSO 7.0 Other 7.0 Office of Parliamentarian 6.9 Academia/ Research Institute/ Think Tank 6.7 Local Government 6.6 Mean Ratings for All Indicator Questions by Stakeholder Groups on a Scale from 1 to 10 17 World Bank Group Country Opinion Survey 2016: Moldova V. Overall Attitudes toward the World Bank Group (continued) Greatest Values  Year comparison: Respondents in the previous FY’13 Country Survey indicated that the WBG‘s greatest value to Moldova were its “financial resources” (63%) and “technical assistance” (41%). Percentage of Respondents (N=247) Financial resources 28% 20% 48% Policy advice, studies, analyses 17% 16% 33% Help to bring discipline/effective supervision to 15% 12% 27% implementation of investment projects Capacity development 13% 14% 27% Technical assistance 11% 15% 26% Mobilizing third party financial resources 4% 8% 12% Donor coordination 5% 6% 11% Convening/facilitating 3% 4% 7% Data and statistics 1%3% 4% Linkage to non-Bank expertise 2% Greatest value Second greatest value Other 2% "When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Moldova?" (Respondents chose from a list.) 18 World Bank Group Country Opinion Survey 2016: Moldova V. Overall Attitudes toward the World Bank Group (continued) Most Effective Instruments in Reducing Poverty  Year comparison: Respondents in the previous FY’13 Country Survey indicated that the WBG‘s most effective instruments in reducing poverty in Moldova were its “investment lending” (66%), “technical assistance” (43%), and “capacity development” (38%). Percentage of Respondents (N=242) Investment lending 50% Technical assistance 37% Capacity development 33% Multi-sectoral approaches 25% Policy based lending / budget support to the 20% Government Knowledge products/services 7% Don’t know 5% Trust Fund management 3% Other 1% “Which World Bank Group's instruments do you believe are the MOST effective in reducing poverty in Moldova? (Choose no more than TWO)” (Respondents chose from a list. Responses combined.) 19 World Bank Group Country Opinion Survey 2016: Moldova V. Overall Attitudes toward the World Bank Group (continued) Greatest Weakness  Year comparison: Respondents in the previous FY’13 Country Survey indicated that the WBG’s greatest weaknesses in its work in Moldova were “not enough public disclosure of its work” (28%), “too bureaucratic in its operational policies and procedures” (24%), and “WB process being too slow and complex” (22%). Percentage of Respondents (N=243) Not enough visibility of the work it is doing in the 22% country Not enough public disclosure of its work 20% World Bank Group’s processes too slow and 20% complex Not collaborating enough with stakeholders outside 17% the Government Don’t know 13% Not willing to honestly criticize policies and reform 13% efforts in the country Too influenced by Western interests 10% Not adequately sensitive to political/social realities 10% in Moldova Its advice and strategies are not relevant to 8% practical problem solving Not exploring alternative policy options 7% Imposing technocratic solutions without regard to 7% political realities Staff too inaccessible 3% Other 2% Not aligned with country priorities 2% Not client focused 2% The credibility of its knowledge/data 2% Not aligned with other donors’ work 2% Arrogant in its approach 1% "Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Moldova? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 20 World Bank Group Country Opinion Survey 2016: Moldova VI. Sectoral Effectiveness Effectiveness of WBG’s Support in Sectoral Areas: Collaboration4 Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 Education* 7.9 6.6 Transport 7.9 7.4 Water and sanitation* 7.8 7.0 Information and communications technology* 7.8 6.9 Regulatory framework* 7.8 6.4 Energy 7.7 7.3 Poverty reduction* 7.7 6.7 Social protection* 7.6 6.3 Economic growth* 7.6 6.7 Disaster management* 7.6 6.3 Environmental sustainability* 7.6 6.4 Private sector development & foreign direct investment* 7.5 6.5 Health and communicable/non-communicable diseases 7.5 6.8 Rural development 7.4 7.0 Agricultural development 7.4 6.8 Public sector governance/reform* 7.4 6.4 Trade and exports 7.3 6.6 Financial markets 7.2 6.3 Food security 7.2 6.8 Equality of opportunity 7.1 6.4 Global/regional integration 7.1 6.7 Job creation/employment* 7.0 6.1 Climate change 7.0 6.3 Anti corruption 6.8 6.0 Gender equity 6.8 6.6 Urban development 6.6 6.1 Collaborating Natural resource management 6.5 with the WBG 6.2 Land administration 6.5 5.8 Not collaborating 6.3 with the WBG Law and justice 6.1 Crime and violence 5.7 5.7 "How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Moldova?" (1-"Not effective at all", 10-"Very effective") (*Significantly different between collaborators and non-collaborators with the WBG) 4 Note in the Appendix on the sectoral effectiveness (Appendix A, page 47) that primarily informed stakeholders responded to this question. Respondents were given the option of “don’t know” if they did not ha ve exposure to the WBG’s work in certain development areas. 21 World Bank Group Country Opinion Survey 2016: Moldova VI. Sectoral Effectiveness (continued) Effectiveness of WBG’s Support in Sectoral Areas: Year Comparison5 Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 Transport* 7.6 6.3 Water and sanitation* 7.4 6.6 Energy* 7.3 6.5 Information and communications technology 7.2 7.0 Education* 7.2 6.5 Rural development 7.1 Poverty reduction* 7.1 6.2 Agricultural development 7.1 Health and communicable/non-communicable diseases 7.1 6.7 Economic growth* 7.1 6.6 Regulatory framework 7.0 Private sector development & foreign direct investment 6.9 Environmental sustainability 6.9 Food security 6.9 Social protection* 6.8 6.3 Trade and exports* 6.8 6.3 Global/regional integration 6.8 Public sector governance/reform 6.8 6.4 Disaster management 6.7 Equality of opportunity 6.7 Climate change 6.6 6.3 Gender equity 6.6 Financial markets 6.5 6.2 Job creation/employment* 6.5 5.8 Anti corruption 6.3 Natural resource management 6.2 Urban development 6.2 FY 2016 Law and justice* 6.1 5.3 FY 2013 Land administration 6.0 Crime and violence 5.6 "How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Moldova?" (1-"Not effective at all", 10-"Very effective") (*Significantly different between FY 2016 and FY 2013) 5 Means presented in this chart were calculated based on weighted data. 22 World Bank Group Country Opinion Survey 2016: Moldova VI. Sectoral Effectiveness (continued) The WBG Promoting Private Public Partnerships Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 7.1 “To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public partnerships in Moldova?" (1 - "To no degree at all", 10 - "To a very significant degree") Helping the Poorest Percentage of Respondents (N=240) To a fully sufficient degree, 5% Don't know, 16% To a somewhat To a very sufficient degree, insufficient 33% degree, 16% To a somewhat insufficient degree, 31% “To what extent do you believe that the World Bank Group's work and support help the poorest in Moldova?” (Respondents chose from a list.) (Note: percentages may not total 100 due to rounding) 23 World Bank Group Country Opinion Survey 2016: Moldova VI. Sectoral Effectiveness (continued) Drivers of Effectiveness To determine the key drivers of respondents’ ratings of the World Bank Group’s overall effectiveness and ratings of its ability to help achieve development results in Moldova, bivariate correlational analyses were conducted using respondents’ ratings of the thirty specific areas of effectiveness. Correlational analyses, however, are not able to tell us exactly what is causing respondents’ ratings of the World Bank Group’s overall effectiveness or ratings of its ability to help achieve development results. Rather, these analyses tell us that as ratings of effectiveness in one area increase, respondents’ ratings of the WBG’s overall effectiveness increase, or as ratings of effectiveness in one area increase, ratings of the WBG’s ability to help achieve development results increase. Thus, it can be inferred that respondents’ perceptions of effectiveness in one specific area are related to, or drive, respondents’ perceptions of the WBG’s overall effectiveness or perceptions of the WBG’s ability to help achieve development results.  Overall Effectiveness: Those specific areas with the highest Pearson Product-Moment correlations were determined to be the most closely related to perceptions of the WBG’s overall effectiveness, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the WBG’s overall effectiveness in Moldova. The areas determined to be key drivers from these analyses were:  The WBG’s effectiveness at economic growth;  The WBG’s effectiveness at financial markets; and  The WBG’s effectiveness at energy.  Achieving Development Results: Those specific areas with the highest Pearson Product- Moment correlations were determined to be the most closely related to perceptions of the WBG’s ability to help achieve development results in Moldova, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the WBG’s ability to help achieve development results. The areas determined to be key drivers from these analyses were:  The WBG’s effectiveness at land administration;  The WBG’s effectiveness at environmental sustainability; and  The WBG’s effectiveness at private sector development and foreign direct investment. 24 World Bank Group Country Opinion Survey 2016: Moldova VII. How the World Bank Group Operates The World Bank Group’s Work in Moldova: Year Comparison6 Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 Overall the World Bank Group currently plays a 7.4 relevant role in development in Moldova¹ 7.5 The World Bank Group’s work is aligned with 7.2 FY 2016 what I consider the development priorities for FY 2013 Moldova¹ 7.0 "To what extent do you agree with the following statements about the World Bank Group’s work in Moldova?" (1-"Strongly disagree", 10-"Strongly agree") ¹Indicator Question The World Bank Group’s Work in Moldova: Collaboration Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 Overall the World Bank Group currently plays a 7.9 relevant role in development in Moldova*¹ 7.0 The World Bank Group’s work is aligned with 7.8 what I consider the development priorities for Moldova*¹ 6.8 Collaborating with the WBG Not collaborating with the WBG "To what extent do you agree with the following statements about the World Bank Group’s work Moldova?" (1-"Strongly disagree", 10-"Strongly agree") (*Significantly different between collaborators and non-collaborators with the WBG) ¹Indicator Question 6 Means in this chart were calculated based on weighted data. 25 World Bank Group Country Opinion Survey 2016: Moldova VII. How the World Bank Group Operates (continued) Overall Perceptions: Year Comparison7 Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 Working with the World Bank Group increases 8.0 Moldova’s institutional capacity 7.7 The World Bank Group provides effective 7.7 implementation support (i.e., supervision of projects) 7.6 Where country systems (e.g., procurement, financial 7.6 management, etc.) are adequate, the World Bank Group makes appropriate use of them¹ 7.2 The World Bank Group effectively monitors and 7.6 evaluates the projects and programs it supports 7.5 The World Bank Group’s “Safeguard Policy” 7.5 requirements are reasonable 7.1 The World Bank Group’s approvals and reviews are 7.3 done in a timely fashion 7.2 The World Bank Group’s conditions on its lending are 7.3 reasonable 7.2 The World Bank Group takes decisions quickly in 6.8 Moldova¹ 6.7 FY 2016 The World Bank Group disburses funds promptly 6.9 FY 2013 "To what extent do you agree/disagree with the following statements?" (1-"Strongly disagree", 10-"Strongly agree") ¹Indicator Question 7 Means in the chart were calculated based on weighted data. 26 World Bank Group Country Opinion Survey 2016: Moldova VII. How the World Bank Group Operates (continued) Overall Perceptions: Collaboration Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank Group provides effective 8.1 implementation support (i.e., supervision of projects)* 7.4 Working with the World Bank Group increases 8.1 Moldova’s institutional capacity 8.0 The World Bank Group effectively monitors and 8.0 evaluates the projects and programs it supports* 7.3 Where country systems (e.g., procurement, financial 7.9 management, etc.) are adequate, the World Bank Group makes appropriate use of them¹ 7.4 The World Bank Group’s conditions on its lending are 7.8 reasonable* 6.7 The World Bank Group’s “Safeguard Policy” 7.7 requirements are reasonable 7.4 The World Bank Group’s approvals and reviews are 7.6 done in a timely fashion 7.1 7.5 The World Bank Group disburses funds promptly* 6.2 The World Bank Group takes decisions quickly in 7.2 Moldova¹ 6.5 Collaborating with the WBG Not collaborating with the WBG "To what extent do you agree/disagree with the following statements?" (1-"Strongly disagree", 10-"Strongly agree") (*Significantly different between collaborators and non-collaborators with the WBG) ¹Indicator Question 27 World Bank Group Country Opinion Survey 2016: Moldova VII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner: Year Comparison8 Mean Rating 1 2 3 4 5 6 7 8 9 10 Being a long-term partner¹ 8.5 Treating clients and stakeholders in Moldova with 8.3 respect*¹ 8.0 Straightforwardness and honesty¹ 8.1 7.9 Collaboration with the Government*¹ 7.8 8.2 Openness (sharing data and other information)¹ 7.5 7.4 Collaboration with other donors and development 7.5 partners¹ 7.7 Staff accessibility¹ 7.0 7.4 Being inclusive¹ 7.0 7.0 Responsiveness to needs¹ 6.9 7.2 Ease of access to the people at the WBG who are 6.9 making decisions important to my work¹ The speed in which it gets things accomplished on 6.7 the ground¹ Collaboration with civil society¹ 6.6 Flexibility (in terms of changing country 6.5 circumstances)¹ 6.7 Flexibility (in terms of the institution’s products and 6.5 services)¹ 6.8 FY 2016 Collaboration with the private sector¹ 6.4 FY 2013 "To what extent is the World Bank Group an effective development partner in Moldova, in terms of each of the following?" (1-"To no degree at all", 10-"To a very significant degree") (*Significantly different between FY 2016 and FY 2013) ¹Indicator Question 8 Means in the chart were calculated based on weighted data. 28 World Bank Group Country Opinion Survey 2016: Moldova VII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner: Collaboration Mean Rating 1 2 3 4 5 6 7 8 9 10 Being a long-term partner¹ 8.8 8.3 Treating clients and stakeholders in Moldova with 8.5 respect¹ 8.1 Straightforwardness and honesty¹ 8.4 7.9 Collaboration with the Government*¹ 8.2 7.5 Collaboration with other donors and development 8.0 partners*¹ 7.0 Openness (sharing data and other information)*¹ 8.0 7.2 Staff accessibility*¹ 7.9 6.2 Ease of access to the people at the World Bank Group 7.7 who are making decisions important to my work*¹ 5.9 Responsiveness to needs*¹ 7.3 6.5 Collaboration with civil society*¹ 7.3 6.1 Being inclusive*¹ 7.3 6.7 The speed in which it gets things accomplished on the 7.1 ground*¹ 6.3 Collaboration with the private sector*¹ 7.0 6.0 Flexibility (in terms of changing country 7.0 circumstances)*¹ 6.0 Flexibility (in terms of the institution’s products and 6.8 services)*¹ 6.1 Collaborating with the WBG Not collaborating with the WBG "To what extent is the World Bank Group an effective development partner in Moldova, in terms of each of the following?" (1-"To no degree at all", 10-"To a very significant degree") (*Significantly different between collaborators and non-collaborators with the WBG) ¹Indicator Question 29 World Bank Group Country Opinion Survey 2016: Moldova VII. How the World Bank Group Operates (continued) Internal Measuring and Monitoring Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 7.1 "To what extent do you believe the World Bank Group measures and corrects its work in real time in Moldova?" (1-"To no degree at all", 10-"To a very significant degree") 30 World Bank Group Country Opinion Survey 2016: Moldova VIII. World Bank Group’s Knowledge and Instruments Frequency of Consulting WBG Knowledge Work and Activities9 Percentage of Respondents (FY 2016 N=206; FY 2013 N=292) 4% Weekly 3% 25% Monthly 21% 38% A few times a year 34% 26% Rarely 37% 6% FY 2016 Never 5% FY 2013 "How frequently do you consult World Bank Group's knowledge work and activities in the work you do?" (Respondents chose from a list.) (Note: percentages may not total 100 due to rounding) 9 Percentages in the chart were calculated based on weighted data. 31 World Bank Group Country Opinion Survey 2016: Moldova VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Moldova’s Knowledge Needs10 (Indicator Question) Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 7.2 All Respondents FY 2016 6.9 FY 2013 "The World Bank Group meets Moldova's needs for knowledge services (e.g., research, analysis, data, technical assistance)" (1-"Strongly disagree", 10-"Strongly agree") Contribution of the WBG’s Knowledge Work and Activities (Indicator Question) Mean Significance Rating 1 2 3 4 5 6 7 8 9 10 7.8 FY 2016 All Respondents 7.4 FY 2013 "Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country?" (1-"Not significant at all", 10-"Very significant") Technical Quality of the WBG’s Knowledge Work and Activities (Indicator Question) Mean Technical Quality Rating 1 2 3 4 5 6 7 8 9 10 7.7 FY 2016 All Respondents 7.8 FY 2013 "Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities?" (1-"Very low technical quality", 10-"Very high technical quality") 10 Means in the charts on this page were calculated based on weighted data. 32 World Bank Group Country Opinion Survey 2016: Moldova VIII. World Bank Group’s Knowledge and Instruments (continued) Qualities of the WBG’s Knowledge Work and Activities: Year Comparison11 Mean Rating 1 2 3 4 5 6 7 8 9 10 Are source of relevant information on global 8.2 good practices* 7.8 8.0 Are timely 7.7 Are accessible (well written and easy to 7.6 understand) 7.2 Include appropriate level of stakeholder 7.5 involvement during preparation 7.3 7.5 Are translated enough into local language 7.7 Lead to practical solutions 7.4 7.3 Are adequately disseminated* 6.9 FY 2016 Are adaptable to Moldova’s specific development 7.1 FY 2013 challenges and country circumstances¹ 7.1 "In Moldova, to what extent do you believe that the World Bank Group’s knowledge work and activities:" (1-"To no degree at all", 10-"To a very significant degree") (*Significantly different between FY 2016 and FY 2013) ¹Indicator Question 11 Means in the chart were calculated based on weighted data. 33 World Bank Group Country Opinion Survey 2016: Moldova VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Moldova’s Needs for Financial Instruments12 (Indicator Question) Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 6.7 FY 2016 All Respondents FY 2013 6.9 "The World Bank Group’s financial instruments (i.e., investment lending, Development Policy Loan, Trust Funds, Program 4 Result, etc.) meet the needs of Moldova." (1-"Strongly disagree", 10-"Strongly agree") 12 Means in this chart were calculated based on weighted data. 34 World Bank Group Country Opinion Survey 2016: Moldova IX. The Future Role of the World Bank Group in Moldova Making the World Bank Group of Greater Value  Year comparison: Respondents in the previous FY’13 Country Survey indicated that the WBG should “reduce the complexity of obtaining WB financing” (43%) and “improve the quality of its experts as related to Moldova’s specific challenges” (35%) to make itself of greater value in the country. Percentage of Respondents (N=210) Increase the level of capacity development in the 30% country Offer more innovative financial products 24% Reduce the complexity of obtaining World Bank Group 21% financing Reach out more to groups outside of Government 20% Increase the public visibility of its work in the country 18% Collaborate more effectively with Government clients 17% Improve the competitiveness of its financing compared 12% to markets (e.g., cost, timeliness, other terms) Provide more adequate data/knowledge/statistics/figures on Moldova’s 12% economy Ensure greater selectivity in its work 12% Improve aid coordination, including donor coordination 9% with the government Work faster 8% Offer more innovative knowledge services 5% Improve the quality of its experts as related to 4% Moldova’s specific challenges Other 1% "Which of the following SHOULD the World Bank Group do to make itself of greater value in Moldova? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 35 World Bank Group Country Opinion Survey 2016: Moldova IX. The Future Role of the WBG in Moldova (continued) The World Bank Group Should Collaborate More with …  Year comparison: Respondents in the previous FY’13 Country Survey indicated that the World Bank should work more with “local governments” (51%) and “private sector” (45%) to ensure better development results in Belarus. Percentage of Respondents (N=241) Local Government 46% Private sector 37% NGOs/Community Based Organizations (CBOs) 29% Beneficiaries 20% Donor community 17% Media 12% Youth/university groups 11% Academia/think tanks/research institutes 10% Parliament 8% Other 2% Don’t know 1% Foundations 1% "In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country?" (Respondents chose from a list. Responses combined.) 36 World Bank Group Country Opinion Survey 2016: Moldova IX. The Future Role of the WBG in Moldova (continued) Where the World Bank Group Should Focus its Resources  Year comparison: Respondents in the previous FY’13 Country Survey indicated that the WBG should focus its resources on “governance and anti-corruption” (34%) and “economic growth” (33%). Percentage of Respondents (N=247) Public sector governance/reform 40% Economic growth 33% Anti corruption 31% Education 28% Job creation/employment 23% Private sector development & foreign direct investment 19% Agricultural development 17% Law and justice 15% Poverty reduction 14% Rural development 13% Social protection 9% Transport 9% Trade and exports 8% Global/regional integration 5% Water and sanitation 5% Energy 4% Health and communicable/non-communicable diseases 4% Regulatory framework 4% Equality of opportunity 3% Financial markets 3% “When thinking about how the World Bank Group can have the most impact on development results in Moldova, in which sectoral areas do you believe the WBG should focus most of its resources in Moldova? (Choose no more than THREE)” (Respondents chose from a list. Responses combined. Top 20 of 30 response options shown.) 37 World Bank Group Country Opinion Survey 2016: Moldova IX. The Future Role of the WBG in Moldova (continued) Future Combination of the WBG Services Percentage of Respondents (N=212) None of the above, 1% Knowledge products, 9% Don't know, 10% Financial services, Convening services 40% (bringing different stakeholders together), 14% The combination is appropriate for Moldova, 25% "When considering the combination of services that the World Bank Group offers in Moldova, and taking into account its limited level of resources, which ONE of the following do you believe the WBG should offer more of in Moldova?" (Respondents chose from a list.) (Note: percentages may not total 100 due to rounding) 38 World Bank Group Country Opinion Survey 2016: Moldova X. Communication and Outreach Note: When considering the World Bank Group’s future outreach with key constituencies, please see Appendix B (page 62) for all responses by stakeholder groups. General Information Sources  Year comparison: Respondents in the previous FY’13 Country Survey indicated that they got most of their information about economic and social development issues in Moldova from the “Internet (83%)” and “local television” (43%). Percentage of Respondents (N=214) Internet 78% Social media (e.g., blogs, Facebook, Twitter, 36% YouTube, Flickr) Local television 29% Personal contact 18% Periodicals 12% Local newspapers 5% International newspapers 3% Other 3% International television 2% Local radio 2% International radio 1% "How do you get most of your information about economic and social development issues in Moldova? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 39 World Bank Group Country Opinion Survey 2016: Moldova X. Communication and Outreach (continued) Preferred Information Sources  Year comparison: Respondents in the previous FY’13 Country Survey indicated that they would prefer to receive information from the WBG through “World Bank website” (54%), “World Bank seminars/workshops/conferences” (39%), and “e-Newsletters” (30%). Percentage of Respondents (N=212) World Bank Group’s seminars/workshops/ 38% conferences World Bank Group’s website 36% World Bank Group’s publications and other 35% written materials Direct contact with World Bank Group 32% e-Newsletters 25% Facebook 16% Mobile phones 4% Blogs 2% Twitter 0% Other 0% "How would you prefer to receive information from the World Bank Group? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 40 World Bank Group Country Opinion Survey 2016: Moldova X. Communication and Outreach (continued) Access to Information13  Year comparison: This year’s respondents were significantly less likely to be aware of the World Bank Group’s Access to Information Policies compared to respondents in the previous FY’13 Country Survey. Percentage of Respondents (FY 2016 N=188; FY 2013 N=247) 36% Yes 54% 64% FY 2016 No 46% FY 2013 "Are you aware of the World Bank Group's Access to Information Policies under which the WBG will now disclose any information in its possession that is not on a list of exceptions?" 13 Percentages presented in this chart were calculated based on weighted data. 41 World Bank Group Country Opinion Survey 2016: Moldova X. Communication and Outreach (continued) Access to the Internet14 Percentage of Respondents (FY 2016 N=206; FY 2013 N=263) 100% Yes 100% FY 2016 0% No FY 2013 0% "Do you have access to the Internet?" Percentage of Respondents (FY 2016 N=194) High speed/WiFi 92% Dial-up 8% "Which Internet connection do you use primarily when visiting a World Bank Group website?” (Respondents chose from a list.) 14 Percentages presented in this chart were calculated based on weighted data. 42 World Bank Group Country Opinion Survey 2016: Moldova X. Communication and Outreach (continued) The WBG’s Website and Social Media Usage15  Year comparison: This year’s respondents were significantly less likely to use/have used the World Bank Group website compared to respondents in the FY’13 Country Survey. Percentage of Respondents (FY 2016 N=205; FY 2013 N=274) 72% Yes 84% 28% FY 2016 No 16% FY 2013 "Do you use/have you used the World Bank Group website?" Percentage of Respondents (FY 2016 N=214) Yes 41% No 59% "Do you currently consult the World Bank Group social media sites (e.g., Facebook, blogs, Twitter, YouTube, and Flickr)?" 15 All percentages presented in this chart were calculated based on weighted data. 43 World Bank Group Country Opinion Survey 2016: Moldova XI. Appendices A. Responses to All Questions across All Respondents...................... 45 B. Responses to All Questions by Stakeholder Groups ...................... 60 C. Responses to All Questions by Geographic Location..................... 83 D. Responses to Selected Questions by Level of Collaboration with the World Bank Group ........................................................................ 85 E. Responses to Selected Questions by Year..................................... 93 F. Indicator Questions as a Function of Exposure to the WBG .......... 99 G. WBG Country Opinion Survey FY16 – Moldova Questionnaire .. 100 Moldova 44 World Bank Group Country Opinion Survey 2016: Moldova Appendix A: Responses to All Questions across All Respondents (N=255) All rating scale questions are presented with the total number of respondents that provided a rating (N), the number of respondents who indicated that they “Don’t know” (DK), the mean rating across all respondents (Mean), and the standard deviation of this mean (SD). Indicator questions are noted with an asterisk (*). A. General Issues Facing Moldova Percentage of Respondents 1. In general would you say that Moldova is headed in ... ? (N=235) The right direction 42.1% The wrong direction 35.7% Not sure 22.1% 2. Listed below are a number of development priorities in Moldova. Please identify which of the following you consider the most important Percentage of Respondents development priorities in Moldova? (Choose no more than THREE) (Responses Combined; N=244) Public sector governance/reform 50.4% Anti corruption 38.1% Education 29.5% Economic growth 24.6% Law and justice 24.2% Poverty reduction 22.5% Private sector development and foreign direct investment 17.6% Job creation/employment 16.8% Global/regional integration 13.5% Social protection 10.7% Rural development 8.6% Energy 5.3% Transport 5.3% Health and communicable/non-communicable diseases 4.9% Agricultural development 4.9% Trade and exports 3.3% Food security 2.5% Information and communications technology 2.5% Financial markets 2.0% Water and sanitation 2.0% Gender equity 1.6% Regulatory framework 1.6% Equality of opportunity 1.2% Climate change 1.2% Land administration 0.8% Urban development 0.8% Environmental sustainability 0.4% Crime and violence 0.4% Disaster management 0.4% Natural resource management 0.0% 45 World Bank Group Country Opinion Survey 2016: Moldova A. General Issues Facing Moldova (continued) 3. The World Bank Group has committed itself to twin goals: ending extreme poverty by 2030 and boosting shared prosperity. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing Percentage of Respondents poverty in Moldova? (Choose no more than THREE) (Responses Combined; N=246) Anti corruption 45.9% Economic growth 41.5% Education 28.0% Public sector governance/reform 27.6% Job creation/employment 25.2% Private sector development and foreign direct investment 23.2% Law and justice 21.5% Rural development 19.9% Agricultural development 14.2% Social protection 9.3% Global/regional integration 6.1% Equality of opportunity 4.9% Trade and exports 4.9% Water and sanitation 4.5% Transport 4.1% Energy 3.3% Health and communicable/non-communicable diseases 2.8% Urban development 2.0% Land administration 1.6% Information and communications technology 1.6% Gender equity 1.2% Regulatory framework 0.8% Crime and violence 0.8% Financial markets 0.8% Environmental sustainability 0.4% Food security 0.4% Climate change 0.4% Natural resource management 0.0% Disaster management 0.0% 46 World Bank Group Country Opinion Survey 2016: Moldova A. General Issues Facing Moldova (continued) 4. The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Moldova? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=247) Consistent economic growth 40.1% Better entrepreneurial opportunities 26.3% Better control of corruption 25.5% A growing middle class 22.7% Better governance 22.3% Education and training that better ensure job opportunity 14.2% Better employment opportunities for young people 8.9% Greater access to micro-finance for the poor 8.1% Greater voice and participation for citizens to help ensure greater accountability 6.9% More reliable social safety net 6.9% Better opportunity for the poor who live in rural areas 5.7% Better quality public services 4.5% Greater access to health and nutrition for citizens 2.8% Greater equity of fiscal policy 2.0% Other 1.2% Better employment opportunities for women 0.8% Better opportunity for the poor who live in urban areas 0.4% 5. Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem, or not a problem at all in Percentage of Respondents Moldova? (Select only ONE response) (N=245) A very big problem 55.1% A moderately big problem 35.5% A small problem 5.3% Not a problem at all 1.6% Don’t know 2.4% 6. In your view, is global climate change a very serious problem, somewhat Percentage of Respondents serious, not too serious, or not a problem? (Select only ONE response) (N=247) A very serious problem 50.2% A somewhat serious problem 41.7% Not too serious problem 6.9% Not a problem 1.2% Don’t know 0.0% 7. Do you think that poverty in Moldova to a large extent is the result of…? Percentage of Respondents (Select only ONE response) (N=247) State action 33.6% Personal action 1.6% Both state and personal action 61.9% Neither 2.0% Don't know .8% 47 World Bank Group Country Opinion Survey 2016: Moldova B. Overall Attitudes toward the World Bank Group Familiarity N DK Mean SD 1. How familiar are you with the work of the World Bank Group in Moldova? (1- 244 0 6.05 2.38 Not familiar at all, 10-Extremely familiar) Effectiveness N DK Mean SD 2. Overall, please rate your impression of the World Bank Group’s effectiveness 212 32 7.38 1.75 in Moldova. (1-Not effective at all, 10-Very effective) Staff Preparedness N DK Mean SD 3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Moldova solve its most complicated 197 47 7.81 1.72 development challenges? (1-To no degree at all, 10-To a very significant degree) 4. When thinking about how the World Bank Group can have the most impact on development results in Moldova, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and Percentage of Respondents knowledge services) in Moldova? (Choose no more than THREE) (Responses Combined; N=247) Public sector governance/reform 40.1% Economic growth 33.2% Anti corruption 30.8% Education 27.5% Job creation/employment 23.5% Private sector development and foreign direct investment 19.0% Agricultural development 16.6% Law and justice 14.6% Poverty reduction 13.8% Rural development 12.6% Social protection 9.3% Transport 8.9% Trade and exports 7.7% Global/regional integration 4.9% Water and sanitation 4.9% Energy 4.5% Health and communicable/non-communicable diseases 4.5% Regulatory framework 3.6% Equality of opportunity 2.8% Financial markets 2.8% Food security 2.0% Urban development 2.0% Environmental sustainability 1.6% Climate change 1.6% Information and communications technology 1.2% Crime and violence 1.2% Gender equity 0.8% Land administration 0.8% Disaster management 0.4% Natural resource management 0.0% 48 World Bank Group Country Opinion Survey 2016: Moldova B. Overall Attitudes toward the World Bank Group (continued) 5. When thinking about the World Bank Group’s role, which Percentage of Respondents (N=247) activity do you believe is of greatest VALUE and which activity Greatest 2nd Greatest is of second greatest value in Moldova? Value Value Combined Financial resources 27.9% 20.1% 48.0% Policy advice, studies, analyses 17.0% 16.4% 33.4% Help to bring discipline/effective supervision to implementation of 15.4% 11.9% 27.3% investment projects Capacity development 13.4% 13.5% 26.9% Technical assistance 11.3% 14.8% 26.1% Mobilizing third party financial resources 3.6% 7.8% 11.4% Donor coordination 5.3% 6.1% 11.4% Convening/facilitating 3.2% 4.1% 7.3% Data and statistics 1.2% 3.3% 4.5% Linkage to non-Bank expertise 0.8% 1.2% 2.0% Other 0.8% 0.8% 1.6% 6. Which of the following do you identify as the World Bank Group’s greatest Percentage of Respondents WEAKNESSES in its work in Moldova? (Choose no more than TWO) (Responses Combined; N=243) Not enough visibility of the work it is doing in the country 21.8% Not enough public disclosure of its work 20.2% World Bank Group’s processes too slow and complex 19.8% Not collaborating enough with stakeholders outside the Government 17.3% Don’t know 13.2% Not willing to honestly criticize policies and reform efforts in the country 12.8% Too influenced by Western interests 9.9% Not adequately sensitive to political/social realities in Moldova 9.9% Its advice and strategies are not relevant to practical problem solving 8.2% Not exploring alternative policy options 7.4% Imposing technocratic solutions without regard to political realities 6.6% Staff too inaccessible 3.3% Other 2.5% Not aligned with country priorities 2.5% Not client focused 2.5% The credibility of its knowledge/data 2.1% Not aligned with other donors’ work 1.6% Arrogant in its approach 1.2% 49 World Bank Group Country Opinion Survey 2016: Moldova B. Overall Attitudes toward the World Bank Group (continued) 7. Which World Bank Group’s instruments do you believe are the MOST effec tive Percentage of Respondents in reducing poverty in Moldova? (Choose no more than TWO) (Responses Combined; N=242) Investment lending 50.0% Technical assistance 36.8% Capacity development 32.6% Multi-sectoral approaches 24.8% Policy based lending / budget support to the Government 20.2% Knowledge products/services 7.4% Don’t know 5.0% Trust Fund management 2.9% Other 0.8% 8. To what extent do you believe that the World Bank Group’s work and Percentage of Respondents support help the poorest in Moldova? (Select only ONE response) (N=240) To a fully sufficient degree 4.6% To a somewhat sufficient degree 32.9% To a somewhat insufficient degree 30.8% To a very insufficient degree 15.8% Don't know 15.8% 9. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in Percentage of Respondents your country? (Choose no more than TWO) (Responses Combined; N=241) Local Government 46.1% Private sector 36.9% NGOs/Community Based Organizations (CBOs) 29.5% Beneficiaries 19.9% Donor community 16.6% Media 11.6% Youth/university groups 10.8% Academia/think tanks/research institutes 10.4% Parliament 8.3% Other 2.5% Don’t know 1.2% Foundations 0.8% To what extent do you agree with the following statements about the World Level of Agreement Bank Group’s work in Moldova? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 10. Overall the World Bank Group currently plays a relevant role in 222 17 7.45 1.75 development in Moldova* 11. The World Bank Group’s work is aligned with what I consider the 211 21 7.29 1.95 development priorities for Moldova* 50 World Bank Group Country Opinion Survey 2016: Moldova B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Degree Moldova, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 12. Responsiveness to needs* 193 31 6.98 1.91 13. Flexibility (in terms of the institution’s products and services)* 182 37 6.56 1.90 14. Flexibility (in terms of changing country circumstances)* 182 35 6.57 1.97 15. Being inclusive* 164 50 7.03 1.81 16. Openness (sharing data and other information)* 190 26 7.62 1.84 17. Collaboration with the Government* 190 33 7.85 1.64 18. The speed in which it gets things accomplished on the ground* 178 41 6.74 1.92 19. Ease of access to the people at the World Bank Group who are making 179 41 6.93 2.39 decisions important to my work* 20. Collaboration with civil society* 175 45 6.64 2.28 21. Staff accessibility* 175 44 7.14 2.24 22. Collaboration with other donors and development partners* 164 52 7.60 1.86 23. Collaboration with the private sector* 151 67 6.55 2.13 24. Straightforwardness and honesty* 176 42 8.16 1.76 25. Treating clients and stakeholders in Moldova with respect* 181 39 8.35 1.64 26. Being a long-term partner* 183 38 8.57 1.49 27. When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more Percentage of Respondents than TWO) (Responses Combined; N=229) The Government works inefficiently 44.5% Political pressures and obstacles 35.4% Lack of/inadequate levels of capacity in Government 27.1% There is not an adequate level of citizen/civil society participation 26.6% Reforms are not well thought out in light of country challenges 20.5% The World Bank Group is not sensitive enough to political/social realities on the 14.4% ground The World Bank Group does not do adequate follow through/follow-up 8.3% The World Bank Group works too slowly 7.0% Poor donor coordination 5.7% Other 1.7% 51 World Bank Group Country Opinion Survey 2016: Moldova C. World Bank Group’s Effectiveness and Results 1. In your opinion, how IMPORTANT is it for the World Bank Group to be Importance involved in the following areas of development in Moldova? (1-Not important at all, 10-Very important) N DK Mean SD 1. Crime and violence 189 19 6.00 2.64 2. Financial markets 204 9 8.21 1.89 3. Transport 205 8 8.40 1.68 4. Anti corruption 211 7 8.96 1.65 5. Law and justice 209 7 8.67 1.74 6. Urban development 203 10 7.88 1.95 7. Environmental sustainability 192 14 8.01 1.78 8. Trade and exports 200 9 8.21 1.74 9. Information and communications technology 200 7 7.90 1.86 10. Poverty reduction 206 11 9.09 1.42 11. Gender equity 192 16 6.82 2.59 12. Private sector development and foreign direct investment 208 10 8.81 1.56 13. Land administration 193 18 7.38 2.14 14. Water and sanitation 198 10 8.13 1.90 15. Regulatory framework 190 21 8.27 1.67 16. Economic growth 210 9 9.07 1.44 17. Energy 200 12 8.49 1.64 18. Disaster management 185 19 7.48 2.14 19. Public sector governance/reform 209 18 9.00 1.50 20. Job creation/employment 208 8 8.57 1.76 21. Health and communicable/non-communicable diseases 196 15 7.72 2.17 22. Equality of opportunity 193 16 7.56 2.18 23. Social protection 194 18 8.01 2.07 24. Rural development 201 17 8.53 1.75 25. Global/regional integration 192 18 8.22 1.95 26. Food security 193 17 7.81 2.09 27. Natural resource management 186 23 7.15 2.46 28. Climate change 195 16 7.62 2.25 29. Agricultural development 206 10 8.69 1.66 30. Education 211 11 8.88 1.82 52 World Bank Group Country Opinion Survey 2016: Moldova C. World Bank Group’s Effectiveness and Results (continued) 2. How EFFECTIVE do you believe the World Bank Group is in terms of the Effectiveness work it does in the following areas of development in Moldova? (1-Not effective at all, 10-Very effective) N DK Mean SD 1. Gender equity 69 138 6.65 2.38 2. Information and communications technology 85 114 7.36 1.95 3. Transport 119 82 7.64 1.76 4. Crime and violence 60 142 5.83 2.27 5. Law and justice 89 113 6.24 2.28 6. Urban development 91 110 6.36 2.11 7. Environmental sustainability 95 103 7.02 2.04 8. Regulatory framework 95 105 7.14 2.17 9. Health and communicable/non-communicable diseases 86 113 7.23 2.00 10. Poverty reduction 135 87 7.20 2.12 11. Anti corruption 113 89 6.42 2.52 12. Private sector development and foreign direct investment 117 83 7.04 2.19 13. Land administration 71 129 6.18 2.50 14. Water and sanitation 104 92 7.42 1.86 15. Trade and exports 107 92 6.99 2.09 16. Economic growth 132 67 7.21 2.15 17. Disaster management 69 127 6.86 2.26 18. Public sector governance/reform 129 70 6.88 2.26 19. Job creation/employment 110 92 6.56 2.06 20. Financial markets 86 112 6.74 2.26 21. Equality of opportunity 82 116 6.71 2.04 22. Energy 103 94 7.47 1.91 23. Rural development 113 85 7.22 2.14 24. Global/regional integration 86 114 6.95 2.30 25. Food security 86 110 6.99 2.13 26. Education 121 81 7.33 2.26 27. Social protection 97 110 6.92 2.27 28. Climate change 77 122 6.70 2.46 29. Agricultural development 112 89 7.19 2.12 30. Natural resource management 61 138 6.39 2.30 53 World Bank Group Country Opinion Survey 2016: Moldova C. World Bank Group’s Effectiveness and Results (continued) Achieving Development Results* N DK Mean SD 3. To what extent does the World Bank Group’s work help to achieve development results in Moldova? (1-To no degree at all, 10-To a very significant 187 30 7.02 1.85 degree) To what extent do you agree with the following statements about the World Bank Group in Moldova? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 4. The World Bank Group’s financial instruments (i.e., investment lending, Development Policy Loan, Trust Funds, Program 4 Result, etc.) meet the needs 178 35 6.78 2.01 of Moldova* 5. The World Bank Group meets Moldova’s needs for knowledge services (e.g., 183 31 7.23 1.90 research, analysis, data, technical assistance)* Measuring The World Bank Group’s Work N DK Mean SD 6. To what extent do you believe the World Bank Group measures and corrects its 162 53 7.06 1.85 work in real time in Moldova? (1-To no degree at all, 10-To a very significant degree) D. The World Bank Group’s Knowledge Work and Activities 1. How frequently do you consult World Bank Group’s knowledge work and Percentage of Respondents activities in the work you do? (N=214) Weekly 3.7% Monthly 24.3% A few times a year 38.8% Rarely 25.7% Never 7.5% In Moldova, to what extent do you believe that the World Bank Group’s Degree knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 2. Are timely 183 23 8.07 1.64 3. Include appropriate level of stakeholder involvement during preparation 162 40 7.57 1.61 4. Lead to practical solutions 176 30 7.47 1.67 5. Are accessible (well written and easy to understand) 185 22 7.65 1.82 6. Are source of relevant information on global good practices 189 19 8.25 1.58 7. Are adequately disseminated 174 30 7.40 1.95 8. Are translated enough into local language 171 37 7.50 2.00 9. Are adaptable to Moldova’s specific development challenges and country 169 38 7.18 2.01 circumstances* Overall Evaluations N DK Mean SD 10. Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make to development results in your country?* 186 29 7.83 1.71 (1-Not significant at all, 10-Very significant) 11. Overall, how would you rate the technical quality of the World Bank Group’s knowledge work and activities?* (1-Very low technical quality, 10-Very high 175 38 7.74 1.76 technical quality) 54 World Bank Group Country Opinion Survey 2016: Moldova E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 1. The World Bank Group disburses funds promptly 112 90 6.89 2.01 2. The World Bank Group effectively monitors and evaluates the projects and 150 49 7.66 1.90 programs it supports 3. The World Bank Group’s approvals and reviews are done in a timely fashion 134 67 7.43 1.89 4. The World Bank Group’s “Safeguard Policy” requirements are reasonable 105 93 7.61 1.84 5. The World Bank Group’s conditions on its lending are reasonable 135 63 7.33 1.99 6. The World Bank Group takes decisions quickly in Moldova* 130 67 6.88 2.20 7. Working with the World Bank Group increases Moldova’s institutional 168 33 8.07 1.72 capacity 8. Where country systems (e.g., procurement, financial management, etc.) are 116 83 7.69 1.93 adequate, the World Bank Group makes appropriate use of them* 9. The World Bank Group provides effective implementation support (i.e., 154 49 7.81 1.90 supervision of projects) WBG Promoting PPP in Moldova N DK Mean SD 10. To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public partnerships in Moldova? (1-To no 150 55 7.07 1.87 degree at all, 10-To a very significant degree) 11. Which of the following best describes the World Bank Group’s support in Percentage of Respondents Moldova? (Select only ONE response) (N=207) The World Bank Group is sufficiently selective and focuses on the most important 57.0% development challenges in Moldova The World Bank Group is not sufficiently selective in Moldova, and it is involved in 14.0% too many areas of development Don't know 29.0% F. The Future Role of the World Bank Group in Moldova 1. Which of the following SHOULD the World Bank Group do to make itself of Percentage of Respondents greater value in Moldova? (Choose no more than TWO) (Responses Combined; N=210) Increase the level of capacity development in the country 29.5% Offer more innovative financial products 24.3% Reduce the complexity of obtaining World Bank Group financing 21.0% Reach out more to groups outside of Government 20.5% Increase the public visibility of its work in the country 18.1% Collaborate more effectively with Government clients 17.1% Improve the competitiveness of its financing compared to markets (e.g., cost, 12.4% timeliness, other terms) Provide more adequate data/knowledge/statistics/figures on Moldova ’s economy 11.9% Ensure greater selectivity in its work 11.9% Improve aid coordination, including donor coordination with the government 8.6% Work faster 8.1% Offer more innovative knowledge services 5.2% Improve the quality of its experts as related to Moldova’s specific challenges 4.3% Other 1.0% 55 World Bank Group Country Opinion Survey 2016: Moldova F. The Future Role of the World Bank Group in Moldova (continued) 2. When considering the combination of services that the World Bank Group offers in Moldova, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more Percentage of Respondents of in Moldova? (Select only ONE response) (N=212) Financial services 40.1% The combination is appropriate for Moldova 25.5% Convening services (bringing different stakeholders together) 13.7% Don't know 10.4% Knowledge products 9.0% None of the above 1.4% G. Communication and Information Sharing 1. How do you get most of your information about economic and social Percentage of Respondents development issues in Moldova? (Choose no more than TWO) (Responses Combined; N=214) Internet 77.6% Social media (e.g., blogs, Facebook, Twitter, YouTube, Flickr) 36.0% Local television 29.4% Personal contact 17.8% Periodicals 11.7% Local newspapers 4.7% International newspapers 3.3% Other 2.8% International television 2.3% Local radio 2.3% International radio 0.9% 2. How would you prefer to receive information from the World Bank Group? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=212) World Bank Group’s seminars/workshops/ conferences 38.2% World Bank Group’s website 36.3% World Bank Group’s publications and other written materials 34.9% Direct contact with World Bank Group 32.1% e-Newsletters 25.5% Facebook 15.6% Mobile phones 3.8% Blogs 2.4% Twitter 0.0% Other 0.0% 3. Are you aware of the World Bank Group's Access to Information Policies under which the World Bank Group discloses any information in its possession that is Percentage of Respondents not on a list of exceptions? (N=199) Yes 36.2% No 63.8% 56 World Bank Group Country Opinion Survey 2016: Moldova G. Communication and Information Sharing (continued) 4. If yes, from which of the following sources did you learn about the World Bank Percentage of Respondents Group's Access to Information Policies? (Select only ONE response) (N=83) World Bank Group's website 31.3% World Bank Group's seminars/workshops/conferences 26.5% News/Media 19.3% Colleagues/Friends/Peer organizations 14.5% World Bank Group's e-Newsletters 6.0% Other 2.4% 5. Have you requested information from the World Bank Group on its activities Percentage of Respondents in the past year? (N=213) Yes 22.1% No 77.9% Percentage of Respondents 6. Were you able to obtain this information? (N=47) Yes 87.2% No 12.8% Percentage of Respondents 7. Do you have access to the Internet? (N=216) Yes 100.0% No 0.0% Percentage of Respondents 8. Do you use/have you used the World Bank Group website? (N=215) Yes 70.7% No 29.3% 9. Do you currently consult the World Bank Group social media sites (e.g., Percentage of Respondents Facebook, blogs, Twitter, YouTube, and Flickr)? (N=214) Yes 41.1% No 58.9% 10. Which Internet connection do you use primarily when visiting a World Bank Percentage of Respondents Group website? (N=194) High speed/WiFi 91.8% Dial-up 8.2% Please rate how much you agree with the following statements. Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 11. I find the World Bank Group’s websites easy to navigate 156 50 7.77 1.54 12. I find the information on the World Bank Group’s websites useful 157 48 8.11 1.36 13. The World Bank Group’s social media channel are valuable sources of 118 83 7.89 1.72 information about the institution 14. When I need information from the World Bank Group I know how to 162 42 7.77 1.96 find it 15. The World Bank Group is responsive to my information requests and 119 85 8.23 1.56 inquiries 57 World Bank Group Country Opinion Survey 2016: Moldova H. Background Information 1. Which of the following best describes your current position? (Select only ONE Percentage of Respondents response) (N=246) Employee of a Ministry/Ministerial Department/Implementation Agency 24.0% NGO/Community Based Organization 19.1% Private Sector Organization 9.8% Local Government Office or Staff 8.9% Academia/Research Institute/Think Tank 8.1% Bilateral/Multilateral Agency 7.7% Media 5.3% Office of Minister 3.7% Office of the President/Prime Minister 3.3% Office of Parliamentarian 2.8% Other 2.0% PMU/Consultant/Contractor working on WBG supported project 1.6% Private Foundation 1.2% Independent Government Institution 1.2% Financial Sector/Private Bank .4% Trade Union .4% Judiciary Branch .4% 2. Please identify the primary specialization of your work. (Select only ONE Percentage of Respondents response) (N=239) Other 21.3% Education 17.2% Governance 12.1% Generalist (specialized in multiple sectors) 8.4% Agriculture 5.9% Health, nutrition, and population 5.0% Macroeconomics and fiscal management 5.0% Finance and markets 5.0% Urban, rural, and social development 5.0% Trade and competitiveness 3.3% Energy and extractives 2.5% Environment and natural resources 2.1% Transport and ICT 2.1% Social protection and labor 1.7% Public-private partnerships .8% Gender .8% Jobs .8% Fragility, conflict and violence .4% Poverty .4% 3. Currently, do you professionally collaborate/work with the World Bank Group Percentage of Respondents (IBRD/IDA, IFC, or MIGA) in your country? (Select only ONE response) (N=244) Yes 43.9% No 56.1% 58 World Bank Group Country Opinion Survey 2016: Moldova H. Background Information (continued) 4. Which of the following agencies of the World Bank Group do you primarily Percentage of Respondents engage with in Moldova? (Select only ONE response) (N=188) The World Bank (IBRD/IDA) 78.2% The International Finance Corporation (IFC) 3.7% The Multilateral Investment Guarantee Agency (MIGA) 1.1% Other 17.0% Percentage of Respondents 5. Do your projects involve both the World Bank and the IFC? (N=236) Yes 30.5% No 69.5% 6. If yes, what was your view of how the two institutions work together in Percentage of Respondents Moldova? (Select only ONE response) (N=76) The two institutions work well together 56.6% Don't know 23.7% The way the two institutions work together needs improvement 19.7% The two institutions do not work well together 0.0% 7. Which of the following describes most of your exposure to the World Bank Percentage of Respondents Group in Moldova? (Choose no more than TWO) (Responses Combined; N=224) Engage in World Bank Group related/sponsored events/activities 35.3% Use World Bank Group reports/data 33.5% Observer (i.e., follow in media, discuss in informal conversations, etc.) 30.8% Collaborate as part of my professional duties 29.5% Use World Bank Group website for information, data, research, etc. 27.2% Percentage of Respondents 8. What’s your gender? (N=245) Female 44.1% Male 55.9% Percentage of Respondents 9. Which best represents your geographic location? (N=243) Chisinau 78.6% Other urban area – Northern part of Moldova 4.9% Other urban area – Central part of Moldova 9.9% Other urban area – Southern part of Moldova 3.7% Rural area 2.9% 59 World Bank Group Country Opinion Survey 2016: Moldova Appendix B: Responses to All Questions by Stakeholder Groups16  Office of President/Prime Minister/Minister N=17  Office of Parliamentarian N=7  Employee of a Ministry/PMU/Consultant on WBG-supported Project N=63  Local government N=22  Bilateral/Multilateral Agency N=19  Private Sector/Financial Sector/Private Bank N=25  CSO N=51  Media N=13  Academia/Research Institute/Think Tank N=20  Other N=9 A. General Issues facing Moldova In general, would you say that Moldova is headed in ... ?* Office of President/ Employee of a Bilateral/ Private Sector/ Academia/ Prime Minister/ Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister Parliamentarian Consultant Gov. Agency Private Bank CSO Media Think Tank Other The right direction 93.8% 28.6% 62.1% 57.1% 10.5% 20.0% 24.0% 30.8% 31.3% 55.6% The wrong direction 0.0% 71.4% 15.5% 28.6% 47.4% 64.0% 58.0% 46.2% 12.5% 22.2% Not sure 6.3% 0.0% 22.4% 14.3% 42.1% 16.0% 18.0% 23.1% 56.3% 22.2% *Significantly different between stakeholder groups 16 Only 246 respondents provided information about their current positions. Therefore, only these respondents were included in the across-stakeholder analysis presented in this appendix. 60 World Bank Group Country Opinion Survey 2016: Moldova A. General Issues facing Moldova (continued) Listed below are a number of development priorities in Moldova. Please identify which of the following you consider the most important development priorities in Moldova? (Choose no more than THREE) Office of President/ Employee of a Bilateral/ Private Sector/ Academia/ Percentage of Respondents Prime Minister/ Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Research Institute/ (Responses combined) Minister Parliamentarian Consultant Gov. Agency Private Bank CSO Media Think Tank Other Global/regional integration 23.5% 14.3% 8.2% 13.6% 5.3% 4.0% 19.6% 15.4% 20.0% 25.0% Food security 5.9% 0.0% 3.3% 0.0% 0.0% 0.0% 5.9% 0.0% 0.0% 0.0% Public sector governance/reform 47.1% 57.1% 47.5% 50.0% 73.7% 56.0% 41.2% 61.5% 55.0% 25.0% Social protection 11.8% 14.3% 9.8% 22.7% 10.5% 4.0% 11.8% 0.0% 10.0% 12.5% Gender equity 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 3.9% 7.7% 5.0% 0.0% Private sector development and foreign direct 11.8% 14.3% 18.0% 27.3% 15.8% 32.0% 13.7% 15.4% 10.0% 12.5% investment Urban development 0.0% 0.0% 0.0% 4.5% 0.0% 0.0% 2.0% 0.0% 0.0% 0.0% Energy 11.8% 14.3% 4.9% 4.5% 0.0% 8.0% 2.0% 7.7% 5.0% 12.5% Job creation/employment 0.0% 42.9% 18.0% 27.3% 31.6% 12.0% 7.8% 15.4% 20.0% 25.0% Rural development 11.8% 0.0% 6.6% 18.2% 5.3% 4.0% 13.7% 0.0% 10.0% 0.0% Financial markets 0.0% 0.0% 1.6% 0.0% 5.3% 0.0% 2.0% 7.7% 0.0% 12.5% Water and sanitation* 0.0% 0.0% 0.0% 13.6% 10.5% 0.0% 0.0% 0.0% 0.0% 0.0% Environmental sustainability* 0.0% 0.0% 1.6% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Equality of opportunity 11.8% 0.0% 0.0% 0.0% 0.0% 0.0% 2.0% 0.0% 0.0% 0.0% Health and communicable/non-communicable 11.8% 0.0% 3.3% 0.0% 5.3% 0.0% 9.8% 0.0% 10.0% 0.0% diseases Climate change 5.9% 0.0% 0.0% 0.0% 5.3% 0.0% 2.0% 0.0% 0.0% 0.0% Poverty reduction 35.3% 28.6% 23.0% 31.8% 10.5% 16.0% 13.7% 23.1% 25.0% 50.0% Transport 0.0% 0.0% 6.6% 9.1% 0.0% 4.0% 9.8% 0.0% 5.0% 0.0% Education* 29.4% 28.6% 18.0% 13.6% 5.3% 40.0% 47.1% 23.1% 50.0% 37.5% Agricultural development 5.9% 14.3% 9.8% 0.0% 5.3% 8.0% 2.0% 0.0% 0.0% 0.0% Trade and exports 0.0% 0.0% 9.8% 0.0% 0.0% 8.0% 0.0% 0.0% 0.0% 0.0% Crime and violence 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 2.0% 0.0% 0.0% 0.0% Anti corruption* 35.3% 14.3% 44.3% 9.1% 52.6% 56.0% 33.3% 69.2% 15.0% 50.0% Law and justice 17.6% 14.3% 24.6% 27.3% 31.6% 20.0% 21.6% 15.4% 35.0% 25.0% Regulatory framework 0.0% 14.3% 0.0% 0.0% 0.0% 0.0% 5.9% 0.0% 0.0% 0.0% Land administration 0.0% 0.0% 1.6% 0.0% 0.0% 0.0% 2.0% 0.0% 0.0% 0.0% Natural resource management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Economic growth 17.6% 28.6% 37.7% 18.2% 21.1% 20.0% 15.7% 38.5% 25.0% 12.5% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 2.0% 0.0% 0.0% 0.0% Information and communications technology 0.0% 0.0% 1.6% 0.0% 5.3% 8.0% 3.9% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 61 World Bank Group Country Opinion Survey 2016: Moldova A. General Issues facing Moldova (continued) The World Bank Group has committed itself to twin goals: ending extreme poverty by 2030 and boosting shared prosperity. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Moldova? (Choose no more than THREE) Office of President/ Employee of a Bilateral/ Private Sector/ Academia/ Percentage of Respondents Prime Minister/ Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Research Institute/ (Responses combined) Minister Parliamentarian Consultant Gov. Agency Private Bank CSO Media Think Tank Other Water and sanitation 0.0% 0.0% 3.3% 9.5% 10.5% 0.0% 5.9% 0.0% 5.0% 0.0% Equality of opportunity 11.8% 0.0% 0.0% 9.5% 5.3% 0.0% 7.8% 7.7% 5.0% 11.1% Rural development 29.4% 28.6% 23.0% 4.8% 26.3% 12.0% 17.6% 23.1% 20.0% 22.2% Climate change 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 2.0% 0.0% 0.0% 0.0% Global/regional integration 0.0% 0.0% 6.6% 9.5% 5.3% 4.0% 7.8% 7.7% 0.0% 11.1% Gender equity 0.0% 0.0% 0.0% 0.0% 5.3% 0.0% 0.0% 7.7% 5.0% 0.0% Economic growth 41.2% 57.1% 55.7% 38.1% 36.8% 24.0% 39.2% 23.1% 45.0% 11.1% Urban development 0.0% 14.3% 0.0% 0.0% 5.3% 4.0% 2.0% 0.0% 0.0% 11.1% Regulatory framework* 0.0% 28.6% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Social protection 5.9% 0.0% 9.8% 19.0% 10.5% 4.0% 7.8% 7.7% 15.0% 11.1% Law and justice 23.5% 0.0% 14.8% 23.8% 21.1% 44.0% 17.6% 30.8% 25.0% 22.2% Transport 0.0% 0.0% 9.8% 9.5% 0.0% 4.0% 2.0% 0.0% 0.0% 0.0% Crime and violence 0.0% 0.0% 0.0% 0.0% 0.0% 4.0% 0.0% 0.0% 5.0% 0.0% Land administration 0.0% 0.0% 1.6% 0.0% 0.0% 0.0% 3.9% 0.0% 5.0% 0.0% Information and communications technology 0.0% 0.0% 1.6% 0.0% 0.0% 0.0% 3.9% 0.0% 0.0% 11.1% Anti corruption* 47.1% 28.6% 44.3% 28.6% 47.4% 76.0% 39.2% 69.2% 35.0% 66.7% Education* 35.3% 28.6% 13.1% 9.5% 21.1% 32.0% 41.2% 38.5% 45.0% 33.3% Private sector development and foreign direct 29.4% 42.9% 16.4% 23.8% 5.3% 28.0% 39.2% 7.7% 10.0% 22.2% investment* Energy 11.8% 0.0% 3.3% 0.0% 0.0% 4.0% 0.0% 7.7% 5.0% 11.1% Public sector governance/reform 35.3% 14.3% 23.0% 47.6% 31.6% 28.0% 31.4% 23.1% 20.0% 11.1% Health and communicable/non-communicable 0.0% 0.0% 1.6% 0.0% 10.5% 0.0% 2.0% 7.7% 10.0% 0.0% diseases Natural resource management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Environmental sustainability 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 2.0% 0.0% 0.0% 0.0% Agricultural development 5.9% 14.3% 23.0% 9.5% 10.5% 12.0% 11.8% 23.1% 15.0% 0.0% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Job creation/employment* 11.8% 42.9% 37.7% 47.6% 42.1% 12.0% 7.8% 15.4% 25.0% 22.2% Financial markets 0.0% 0.0% 1.6% 0.0% 0.0% 0.0% 2.0% 0.0% 0.0% 0.0% Trade and exports 5.9% 0.0% 8.2% 9.5% 5.3% 4.0% 2.0% 0.0% 0.0% 0.0% Food security 0.0% 0.0% 1.6% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 62 World Bank Group Country Opinion Survey 2016: Moldova A. General Issues facing Moldova (continued) The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Moldova? (Choose no more than TWO) Office of President/ Employee of a Bilateral/ Private Sector/ Academia/ Percentage of Respondents Prime Minister/ Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Research Institute/ (Responses combined) Minister Parliamentarian Consultant Gov. Agency Private Bank CSO Media Think Tank Other Consistent economic growth 52.9% 66.7% 49.2% 38.1% 15.8% 32.0% 33.3% 46.2% 50.0% 33.3% More reliable social safety net 17.6% 0.0% 4.9% 14.3% 0.0% 4.0% 7.8% 15.4% 5.0% 0.0% Greater access to micro-finance for the poor 11.8% 0.0% 6.6% 4.8% 5.3% 12.0% 11.8% 7.7% 5.0% 11.1% Greater voice and participation for citizens to help 0.0% 0.0% 3.3% 4.8% 15.8% 8.0% 7.8% 15.4% 5.0% 22.2% ensure greater accountability Greater access to health and nutrition for citizens 0.0% 0.0% 4.9% 9.5% 0.0% 0.0% 0.0% 0.0% 5.0% 0.0% Better entrepreneurial opportunities 41.2% 0.0% 27.9% 28.6% 10.5% 32.0% 27.5% 23.1% 30.0% 11.1% A growing middle class 23.5% 66.7% 21.3% 23.8% 21.1% 20.0% 13.7% 38.5% 30.0% 22.2% Better opportunity for the poor who live in rural 11.8% 0.0% 4.9% 9.5% 21.1% 4.0% 3.9% 0.0% 0.0% 0.0% areas Better opportunity for the poor who live in urban 0.0% 0.0% 0.0% 4.8% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% areas Better employment opportunities for young 0.0% 16.7% 11.5% 4.8% 15.8% 4.0% 11.8% 7.7% 10.0% 0.0% people Better employment opportunities for women 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 2.0% 7.7% 0.0% 0.0% Greater equity of fiscal policy 0.0% 16.7% 3.3% 0.0% 0.0% 8.0% 0.0% 0.0% 0.0% 0.0% Education and training that better ensure job 11.8% 16.7% 13.1% 9.5% 5.3% 20.0% 17.6% 0.0% 25.0% 11.1% opportunity Better quality public services 0.0% 0.0% 3.3% 9.5% 5.3% 0.0% 7.8% 0.0% 5.0% 0.0% Better governance 11.8% 16.7% 18.0% 23.8% 42.1% 8.0% 29.4% 7.7% 20.0% 33.3% Better control of corruption 17.6% 0.0% 26.2% 14.3% 36.8% 44.0% 25.5% 30.8% 10.0% 33.3% Other 0.0% 0.0% 1.6% 0.0% 0.0% 4.0% 0.0% 0.0% 0.0% 11.1% Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem, or not a problem at all in Moldova?* (Select only ONE response) Office of President/ Employee of a Bilateral/ Private Sector/ Academia/ Prime Minister/ Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister Parliamentarian Consultant Gov. Agency Private Bank CSO Media Think Tank Other A very big problem 17.6% 57.1% 67.2% 52.4% 66.7% 48.0% 60.8% 38.5% 35.0% 77.8% A moderately big problem 70.6% 14.3% 22.4% 42.9% 27.8% 40.0% 29.4% 53.8% 60.0% 22.2% A small problem 0.0% 28.6% 8.6% 4.8% 0.0% 12.0% 2.0% 0.0% 0.0% 0.0% Not a problem at all 11.8% 0.0% 0.0% 0.0% 0.0% 0.0% 3.9% 0.0% 0.0% 0.0% Don’t know 0.0% 0.0% 1.7% 0.0% 5.6% 0.0% 3.9% 7.7% 5.0% 0.0% *Significantly different between stakeholder groups 63 World Bank Group Country Opinion Survey 2016: Moldova A. General Issues facing Moldova (continued) In your view, is global climate change a very serious problem, somewhat serious, not too serious, or not a problem? (Select only ONE response) Office of President/ Employee of a Bilateral/ Private Sector/ Academia/ Prime Minister/ Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister Parliamentarian Consultant Gov. Agency Private Bank CSO Media Think Tank Other A very serious problem 41.2% 14.3% 46.7% 60.0% 52.6% 44.0% 60.8% 53.8% 50.0% 44.4% A somewhat serious problem 52.9% 71.4% 43.3% 40.0% 31.6% 40.0% 37.3% 38.5% 40.0% 44.4% Not too serious problem 5.9% 14.3% 5.0% 0.0% 15.8% 16.0% 2.0% 7.7% 10.0% 11.1% Not a problem 0.0% 0.0% 5.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Don’t know 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Do you think that poverty in Moldova to a larger extent is the result of …? (Select only ONE response) Office of President/ Employee of a Bilateral/ Private Sector/ Academia/ Prime Minister/ Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister Parliamentarian Consultant Gov. Agency Private Bank CSO Media Think Tank Other State action 17.6% 28.6% 27.1% 23.8% 42.1% 44.0% 45.1% 23.1% 40.0% 22.2% Personal action 0.0% 0.0% 1.7% 0.0% 0.0% 4.0% 2.0% 0.0% 5.0% 0.0% Both state and personal action 82.4% 71.4% 69.5% 76.2% 47.4% 52.0% 49.0% 69.2% 50.0% 77.8% Neither 0.0% 0.0% 1.7% 0.0% 5.3% 0.0% 2.0% 7.7% 5.0% 0.0% Don't know 0.0% 0.0% 0.0% 0.0% 5.3% 0.0% 2.0% 0.0% 0.0% 0.0% 64 World Bank Group Country Opinion Survey 2016: Moldova B. Overall Attitudes toward the World Bank Group Which of the following best describes your current position? Office of President/ Employee of a Bilateral/ Private Sector/ Academia/ Prime Minister/ Office of Ministry/ PMU/ Multilateral Financial Sector/ Research Institute/ Minister Parliamentarian Consultant Local Government Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD How familiar are you with the work of the 16 7.75 1.39 7 8.43 .98 59 6.14 2.08 20 4.85 2.23 19 7.05 1.75 25 5.60 2.86 50 5.66 2.52 13 6.23 2.28 20 5.35 2.21 9 5.11 3.30 World Bank Group in Moldova?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between stakeholder groups Which of the following best describes your current position? Office of President/ Employee of a Bilateral/ Private Sector/ Academia/ Prime Minister/ Office of Ministry/ PMU/ Multilateral Financial Sector/ Research Institute/ Minister Parliamentarian Consultant Local Government Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the World Bank Group’s effectiveness in 16 8.56 .96 7 7.29 2.43 52 7.75 1.52 16 6.94 1.44 17 7.18 1.42 21 7.10 1.79 42 6.83 2.15 13 7.54 1.71 16 7.25 1.61 6 7.17 1.94 Moldova. (1-Not effective at all, 10-Very effective) Which of the following best describes your current position? Office of President/ Employee of a Bilateral/ Private Sector/ Academia/ Prime Minister/ Office of Ministry/ PMU/ Multilateral Financial Sector/ Research Institute/ Minister Parliamentarian Consultant Local Government Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Moldova 16 8.63 1.02 7 7.14 2.73 48 7.98 1.54 13 7.08 2.10 16 7.81 1.33 18 8.28 1.56 41 7.46 1.94 12 7.67 1.78 13 7.46 1.76 7 8.29 1.60 solve its most complicated development challenges? (1-To no degree at all, 10-To a very significant degree) 65 World Bank Group Country Opinion Survey 2016: Moldova B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Moldova, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Moldova? (Choose no more than THREE) Office of President/ Employee of a Bilateral/ Private Sector/ Academia/ Percentage of Respondents Prime Minister/ Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Research Institute/ (Responses combined) Minister Parliamentarian Consultant Gov. Agency Private Bank CSO Media Think Tank Other Health and communicable/non-communicable 6.3% 14.3% 3.3% 0.0% 10.5% 0.0% 2.0% 0.0% 15.0% 0.0% diseases Crime and violence 0.0% 0.0% 0.0% 0.0% 0.0% 4.0% 0.0% 0.0% 5.0% 11.1% Transport* 0.0% 42.9% 8.2% 10.0% 0.0% 12.0% 9.8% 0.0% 5.0% 22.2% Agricultural development 31.3% 28.6% 18.0% 5.0% 5.3% 24.0% 15.7% 7.7% 20.0% 0.0% Global/regional integration 0.0% 0.0% 3.3% 10.0% 5.3% 4.0% 2.0% 23.1% 10.0% 0.0% Job creation/employment 12.5% 28.6% 27.9% 45.0% 31.6% 16.0% 13.7% 23.1% 20.0% 22.2% Public sector governance/reform 37.5% 28.6% 39.3% 35.0% 42.1% 56.0% 45.1% 53.8% 20.0% 22.2% Social protection 12.5% 14.3% 4.9% 20.0% 21.1% 4.0% 5.9% 7.7% 10.0% 22.2% Rural development 12.5% 14.3% 11.5% 10.0% 10.5% 16.0% 15.7% 7.7% 10.0% 11.1% Private sector development and foreign direct 25.0% 28.6% 18.0% 30.0% 31.6% 20.0% 15.7% 15.4% 10.0% 0.0% investment Education* 43.8% 28.6% 16.4% 10.0% 15.8% 24.0% 43.1% 15.4% 55.0% 22.2% Energy 12.5% 14.3% 4.9% 0.0% 0.0% 8.0% 0.0% 7.7% 5.0% 11.1% Gender equity 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 3.9% 0.0% 0.0% 0.0% Financial markets 0.0% 0.0% 1.6% 0.0% 15.8% 4.0% 2.0% 0.0% 5.0% 0.0% Urban development 0.0% 0.0% 1.6% 0.0% 10.5% 8.0% 0.0% 0.0% 0.0% 0.0% Economic growth 43.8% 14.3% 37.7% 45.0% 36.8% 20.0% 31.4% 15.4% 30.0% 55.6% Land administration 0.0% 0.0% 0.0% 5.0% 5.3% 0.0% 0.0% 0.0% 0.0% 0.0% Water and sanitation 6.3% 0.0% 6.6% 5.0% 15.8% 0.0% 2.0% 0.0% 5.0% 0.0% Food security 0.0% 0.0% 3.3% 10.0% 0.0% 0.0% 0.0% 0.0% 5.0% 0.0% Climate change 0.0% 0.0% 1.6% 0.0% 0.0% 4.0% 3.9% 0.0% 0.0% 0.0% Information and communications technology 6.3% 0.0% 1.6% 0.0% 0.0% 4.0% 0.0% 0.0% 0.0% 0.0% Trade and exports 12.5% 0.0% 13.1% 10.0% 0.0% 4.0% 2.0% 15.4% 0.0% 11.1% Equality of opportunity 6.3% 0.0% 1.6% 5.0% 5.3% 0.0% 5.9% 0.0% 0.0% 0.0% Law and justice 6.3% 0.0% 14.8% 10.0% 0.0% 20.0% 21.6% 7.7% 20.0% 22.2% Regulatory framework 0.0% 0.0% 3.3% 0.0% 10.5% 0.0% 7.8% 0.0% 0.0% 11.1% Environmental sustainability 0.0% 0.0% 1.6% 0.0% 5.3% 0.0% 3.9% 0.0% 0.0% 0.0% Natural resource management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Poverty reduction 0.0% 28.6% 18.0% 10.0% 0.0% 4.0% 15.7% 23.1% 25.0% 11.1% Anti corruption 25.0% 0.0% 37.7% 25.0% 21.1% 40.0% 27.5% 61.5% 25.0% 22.2% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 2.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 66 World Bank Group Country Opinion Survey 2016: Moldova B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Moldova? Office of President/ Employee of a Bilateral/ Private Sector/ Academia/ Greatest Value Prime Minister/ Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister Parliamentarian Consultant Gov. Agency Private Bank CSO Media Think Tank Other Policy advice, studies, analyses 37.5% 28.6% 9.8% 15.0% 36.8% 20.8% 14.0% 15.4% 10.0% 0.0% Data and statistics 0.0% 0.0% 0.0% 0.0% 0.0% 4.2% 2.0% 0.0% 5.0% 0.0% Convening/facilitating 0.0% 0.0% 3.3% 0.0% 10.5% 4.2% 2.0% 0.0% 5.0% 11.1% Financial resources 18.8% 28.6% 34.4% 45.0% 26.3% 12.5% 32.0% 23.1% 20.0% 11.1% Capacity development 18.8% 14.3% 13.1% 10.0% 5.3% 12.5% 10.0% 7.7% 35.0% 11.1% Technical assistance 18.8% 0.0% 13.1% 0.0% 5.3% 16.7% 12.0% 7.7% 0.0% 33.3% Help to bring discipline/effective supervision to 6.3% 28.6% 18.0% 15.0% 5.3% 20.8% 10.0% 30.8% 20.0% 11.1% implementation of investment projects Mobilizing third party financial resources 0.0% 0.0% 0.0% 5.0% 10.5% 0.0% 8.0% 7.7% 5.0% 0.0% Donor coordination 0.0% 0.0% 8.2% 10.0% 0.0% 8.3% 6.0% 7.7% 0.0% 0.0% Linkage to non-Bank expertise 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.0% 0.0% 0.0% 0.0% Other* 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 22.2% *Significantly different between stakeholder groups Office of President/ Employee of a Bilateral/ Private Sector/ Academia/ 2nd Greatest Value Prime Minister/ Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister Parliamentarian Consultant Gov. Agency Private Bank CSO Media Think Tank Other Policy advice, studies, analyses 12.5% 16.7% 23.3% 10.0% 26.3% 12.5% 14.0% 25.0% 15.0% 0.0% Data and statistics 0.0% 0.0% 3.3% 5.0% 0.0% 4.2% 8.0% 0.0% 0.0% 0.0% Convening/facilitating 0.0% 0.0% 6.7% 5.0% 10.5% 0.0% 2.0% 8.3% 5.0% 0.0% Financial resources 37.5% 0.0% 16.7% 15.0% 21.1% 25.0% 20.0% 25.0% 10.0% 33.3% Capacity development 12.5% 16.7% 15.0% 0.0% 10.5% 12.5% 12.0% 8.3% 35.0% 11.1% Technical assistance 12.5% 0.0% 13.3% 15.0% 15.8% 20.8% 14.0% 16.7% 25.0% 0.0% Help to bring discipline/effective supervision to 12.5% 0.0% 13.3% 25.0% 5.3% 8.3% 18.0% 0.0% 0.0% 11.1% implementation of investment projects Mobilizing third party financial resources 6.3% 33.3% 6.7% 10.0% 5.3% 4.2% 6.0% 8.3% 5.0% 22.2% Donor coordination 6.3% 33.3% 1.7% 10.0% 5.3% 8.3% 6.0% 0.0% 5.0% 11.1% Linkage to non-Bank expertise 0.0% 0.0% 0.0% 5.0% 0.0% 0.0% 0.0% 8.3% 0.0% 0.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 4.2% 0.0% 0.0% 0.0% 11.1% 67 World Bank Group Country Opinion Survey 2016: Moldova B. Overall Attitudes toward the World Bank Group (continued) Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Moldova? (Choose no more than TWO) Office of President/ Employee of a Bilateral/ Private Sector/ Academia/ Percentage of Respondents Prime Minister/ Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Research Institute/ (Responses combined) Minister Parliamentarian Consultant Gov. Agency Private Bank CSO Media Think Tank Other Too influenced by Western interests 26.7% 28.6% 13.3% 5.0% 5.3% 4.2% 6.3% 15.4% 5.0% 11.1% Not exploring alternative policy options* 6.7% 28.6% 16.7% 5.0% 0.0% 4.2% 2.1% 7.7% 0.0% 11.1% Not collaborating enough with stakeholders 0.0% 0.0% 6.7% 25.0% 15.8% 12.5% 37.5% 15.4% 15.0% 22.2% outside the Government* Its advice and strategies are not relevant to 0.0% 14.3% 10.0% 10.0% 5.3% 8.3% 10.4% 7.7% 5.0% 11.1% practical problem solving Not enough public disclosure of its work 20.0% 0.0% 18.3% 40.0% 0.0% 29.2% 16.7% 30.8% 30.0% 22.2% Arrogant in its approach* 0.0% 14.3% 0.0% 0.0% 0.0% 0.0% 2.1% 0.0% 0.0% 11.1% Not client focused 0.0% 0.0% 1.7% 5.0% 0.0% 8.3% 0.0% 7.7% 0.0% 11.1% The credibility of its knowledge/data 0.0% 0.0% 1.7% 0.0% 0.0% 0.0% 2.1% 0.0% 10.0% 0.0% Not enough visibility of the work it is doing in the 26.7% 14.3% 18.3% 5.0% 10.5% 25.0% 31.3% 30.8% 25.0% 0.0% country Not willing to honestly criticize policies and reform 0.0% 28.6% 13.3% 5.0% 10.5% 8.3% 10.4% 23.1% 20.0% 11.1% efforts in the country Staff too inaccessible 0.0% 0.0% 5.0% 15.0% 0.0% 4.2% 0.0% 7.7% 0.0% 0.0% Imposing technocratic solutions without regard to 6.7% 0.0% 5.0% 10.0% 15.8% 0.0% 8.3% 15.4% 0.0% 0.0% political realities World Bank Group’s processes too slow and 26.7% 14.3% 13.3% 20.0% 21.1% 41.7% 16.7% 7.7% 20.0% 22.2% complex Not aligned with other donors’ work 0.0% 0.0% 3.3% 5.0% 0.0% 4.2% 0.0% 0.0% 0.0% 0.0% Not aligned with country priorities 6.7% 0.0% 0.0% 0.0% 5.3% 0.0% 8.3% 0.0% 0.0% 0.0% Not adequately sensitive to political/social 6.7% 14.3% 15.0% 10.0% 15.8% 8.3% 8.3% 7.7% 0.0% 0.0% realities in Moldova Other* 0.0% 0.0% 3.3% 0.0% 5.3% 0.0% 0.0% 7.7% 0.0% 22.2% Don’t know 20.0% 0.0% 11.7% 15.0% 26.3% 12.5% 10.4% 7.7% 25.0% 0.0% *Significantly different between stakeholder groups Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Moldova? (Choose no more than TWO) Office of President/ Employee of a Bilateral/ Private Sector/ Academia/ Percentage of Respondents Prime Minister/ Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Research Institute/ (Responses combined) Minister Parliamentarian Consultant Gov. Agency Private Bank CSO Media Think Tank Other Trust Fund management 6.7% 0.0% 1.7% 0.0% 5.6% 0.0% 4.0% 7.7% 5.0% 0.0% Knowledge products/services 6.7% 0.0% 1.7% 15.0% 5.6% 20.8% 8.0% 0.0% 15.0% 0.0% Capacity development* 20.0% 28.6% 32.2% 10.0% 22.2% 29.2% 48.0% 38.5% 55.0% 11.1% Technical assistance 53.3% 0.0% 37.3% 40.0% 33.3% 37.5% 38.0% 30.8% 20.0% 44.4% Investment lending 60.0% 57.1% 52.5% 50.0% 66.7% 45.8% 32.0% 69.2% 50.0% 55.6% Policy based lending / budget support to the 20.0% 85.7% 22.0% 15.0% 22.2% 20.8% 14.0% 23.1% 10.0% 0.0% Government* Multi-sectoral approaches 26.7% 0.0% 30.5% 20.0% 27.8% 20.8% 28.0% 7.7% 30.0% 22.2% Other 0.0% 0.0% 0.0% 0.0% 0.0% 4.2% 0.0% 0.0% 0.0% 11.1% Don’t know 0.0% 0.0% 5.1% 15.0% 0.0% 4.2% 6.0% 7.7% 0.0% 11.1% *Significantly different between stakeholder groups 68 World Bank Group Country Opinion Survey 2016: Moldova B. Overall Attitudes toward the World Bank Group (continued) To what extent do you believe that the World Bank Group’s work and support help the poorest in Moldova?* (Select only ONE response) Office of President/ Employee of a Bilateral/ Private Sector/ Academia/ Prime Minister/ Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister Parliamentarian Consultant Gov. Agency Private Bank CSO Media Think Tank Other To a fully sufficient degree 0.0% 0.0% 6.8% 10.0% 0.0% 0.0% 10.2% 0.0% 0.0% 0.0% To a somewhat sufficient degree 66.7% 57.1% 27.1% 35.0% 61.1% 41.7% 26.5% 30.8% 5.0% 0.0% To a somewhat insufficient degree 20.0% 42.9% 32.2% 20.0% 22.2% 29.2% 36.7% 23.1% 25.0% 75.0% To a very insufficient degree 13.3% 0.0% 13.6% 15.0% 0.0% 20.8% 16.3% 23.1% 35.0% 25.0% Don't know 0.0% 0.0% 20.3% 20.0% 16.7% 8.3% 10.2% 23.1% 35.0% 0.0% *Significantly different between stakeholder groups In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) Office of President/ Employee of a Bilateral/ Private Sector/ Academia/ Percentage of Respondents Prime Minister/ Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Research Institute/ (Responses combined) Minister Parliamentarian Consultant Gov. Agency Private Bank CSO Media Think Tank Other Parliament* 12.5% 42.9% 10.2% 0.0% 22.2% 4.2% 6.0% 0.0% 0.0% 14.3% Donor community 25.0% 28.6% 20.3% 10.0% 27.8% 29.2% 8.0% 7.7% 15.0% 0.0% Media* 12.5% 14.3% 3.4% 5.0% 5.6% 12.5% 10.0% 84.6% 5.0% 14.3% Local Government* 50.0% 57.1% 50.8% 90.0% 44.4% 16.7% 34.0% 23.1% 70.0% 42.9% Private sector* 37.5% 57.1% 37.3% 40.0% 27.8% 66.7% 26.0% 53.8% 15.0% 28.6% Academia/think tanks/research institutes* 25.0% 0.0% 5.1% 0.0% 11.1% 0.0% 14.0% 0.0% 40.0% 0.0% NGOs/Community Based Organizations (CBOs)* 6.3% 0.0% 23.7% 15.0% 33.3% 12.5% 74.0% 15.4% 15.0% 14.3% Youth/university groups 6.3% 0.0% 10.2% 10.0% 0.0% 16.7% 4.0% 0.0% 15.0% 28.6% Beneficiaries* 25.0% 0.0% 30.5% 10.0% 22.2% 37.5% 10.0% 7.7% 20.0% 0.0% Foundations 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.0% 0.0% 0.0% 0.0% Other* 0.0% 0.0% 3.4% 0.0% 0.0% 4.2% 2.0% 0.0% 0.0% 28.6% Don’t know 0.0% 0.0% 0.0% 5.0% 0.0% 0.0% 2.0% 0.0% 0.0% 14.3% *Significantly different between stakeholder groups To what extent do you agree with the following statements about the World Bank Group’s work in Moldova? (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Office of President/ Employee of a Bilateral/ Private Sector/ Academia/ Prime Minister/ Office of Ministry/ PMU/ Multilateral Financial Sector/ Research Institute/ Minister Parliamentarian Consultant Local Government Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in development in 15 8.53 .92 6 7.83 2.04 57 7.44 1.75 17 6.53 1.23 17 8.18 1.19 22 7.14 1.93 47 7.26 1.84 13 7.92 1.66 15 7.27 2.28 6 6.67 2.07 Moldova* The World Bank Group’s work is aligned with what I consider the development 15 8.47 .99 6 5.83 2.79 53 7.51 1.67 17 6.53 2.03 17 7.88 1.58 19 7.05 1.90 44 6.98 2.19 13 7.38 2.29 14 7.07 2.34 6 7.17 2.32 priorities for Moldova *Significantly different between stakeholder groups 69 World Bank Group Country Opinion Survey 2016: Moldova B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Moldova, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Which of the following best describes your current position? Office of President/ Employee of a Bilateral/ Private Sector/ Academia/ Prime Minister/ Office of Ministry/ PMU/ Multilateral Financial Sector/ Research Institute/ Minister Parliamentarian Consultant Local Government Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Responsiveness to needs 15 7.47 1.25 7 6.00 3.00 48 6.98 1.91 15 6.40 1.68 13 7.46 1.71 20 6.35 2.01 39 6.95 1.93 10 7.30 2.11 14 6.93 1.98 5 8.00 1.87 Flexibility (in terms of the institution’s products and 13 6.77 1.59 7 6.29 2.87 46 6.61 1.69 14 5.71 1.54 12 6.75 2.01 19 6.05 1.58 37 6.51 2.17 9 6.89 1.83 13 6.23 2.20 5 8.40 1.52 services) Flexibility (in terms of changing country 15 6.80 1.78 7 6.29 2.69 44 6.59 1.90 14 5.57 1.83 14 7.00 1.71 20 6.20 1.67 36 6.72 2.15 7 6.57 1.90 14 6.14 2.44 4 7.50 2.08 circumstances) Being inclusive 14 7.50 .94 6 7.00 2.53 39 6.90 1.94 12 6.00 1.21 14 7.29 1.54 15 7.27 1.39 37 6.97 2.14 4 7.00 1.63 13 6.69 1.97 4 8.25 2.06 Openness (sharing data and other information)* 15 8.33 1.23 6 6.83 2.79 49 8.02 1.57 11 5.82 1.54 15 7.93 1.62 20 7.35 1.63 38 7.58 2.02 9 7.78 1.79 15 6.73 2.37 5 8.20 1.92 Collaboration with the Government 15 8.47 .83 7 6.71 2.63 49 8.10 1.16 15 6.87 2.03 11 8.09 1.22 20 7.25 1.62 40 7.85 2.01 8 8.13 1.25 14 8.07 1.82 5 8.00 1.41 The speed in which it gets things accomplished on 15 7.20 1.57 6 6.67 2.50 44 6.89 1.99 13 6.00 1.35 12 7.00 1.28 19 6.37 1.61 36 6.64 2.23 8 6.50 1.60 14 6.43 2.50 5 7.20 2.17 the ground Ease of access to the people at the World Bank Group who are making decisions important to my 14 7.71 2.30 7 7.14 2.34 45 7.22 2.07 13 5.31 2.14 13 8.69 .85 16 6.56 2.25 37 6.73 2.60 8 5.88 2.42 14 5.93 3.22 5 6.80 2.95 work* Collaboration with civil society 12 8.08 1.08 7 7.00 2.77 36 6.81 1.91 15 5.27 2.22 9 6.22 1.20 17 6.35 2.15 45 6.56 2.68 8 7.63 1.60 15 6.27 2.94 4 7.00 2.94 Staff accessibility 14 8.14 1.41 7 6.86 2.73 45 7.44 2.02 13 5.15 1.99 13 7.69 1.75 17 7.18 2.48 36 6.72 2.42 10 7.00 2.16 10 7.10 3.07 4 7.25 1.89 Collaboration with other donors and development 13 8.15 .99 7 6.71 2.98 39 7.85 1.51 12 6.83 1.64 15 8.33 1.45 17 7.12 2.29 34 7.21 2.09 7 8.14 1.21 9 7.33 2.40 5 7.80 2.28 partners Collaboration with the private sector* 11 7.64 1.57 7 6.29 2.81 32 6.78 1.91 13 4.69 1.49 10 7.40 1.35 20 6.05 2.56 30 6.87 2.06 8 6.50 2.07 9 5.44 2.46 5 7.00 2.45 Straightforwardness and honesty 15 8.73 .88 7 8.14 1.95 42 7.95 1.92 13 7.77 1.48 12 8.58 1.31 18 8.67 2.00 35 7.91 1.95 9 8.22 1.30 14 8.14 1.83 5 7.40 2.61 Treating clients and stakeholders in Moldova with 14 8.86 1.17 7 8.29 2.06 44 8.11 1.82 14 7.71 1.38 13 8.38 .96 18 8.78 1.70 38 8.16 1.79 8 8.88 1.13 14 8.93 1.07 4 7.75 3.30 respect Being a long-term partner 15 9.13 .74 7 8.14 2.34 45 8.42 1.57 14 8.00 1.24 14 8.64 1.45 19 8.79 1.44 36 8.42 1.73 9 9.11 .93 13 8.62 1.71 5 9.20 .84 *Significantly different between stakeholder groups When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) Office of President/ Employee of a Bilateral/ Private Sector/ Academia/ Percentage of Respondents Prime Minister/ Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Research Institute/ (Responses combined) Minister Parliamentarian Consultant Gov. Agency Private Bank CSO Media Think Tank Other The Government works inefficiently 13.3% 57.1% 43.1% 44.4% 41.2% 50.0% 51.0% 83.3% 44.4% 16.7% Poor donor coordination 13.3% 0.0% 5.2% 5.6% 0.0% 9.1% 6.1% 0.0% 5.6% 16.7% The World Bank Group is not sensitive enough to 20.0% 28.6% 6.9% 11.1% 29.4% 18.2% 16.3% 16.7% 5.6% 33.3% political/social realities on the ground Lack of/inadequate levels of capacity in 33.3% 14.3% 27.6% 16.7% 29.4% 45.5% 28.6% 0.0% 16.7% 66.7% Government There is not an adequate level of citizen/civil 33.3% 0.0% 22.4% 22.2% 17.6% 18.2% 38.8% 25.0% 16.7% 33.3% society participation The World Bank Group works too slowly 6.7% 0.0% 8.6% 5.6% 0.0% 13.6% 4.1% 8.3% 11.1% 16.7% The World Bank Group does not do adequate 0.0% 14.3% 6.9% 5.6% 17.6% 9.1% 6.1% 16.7% 16.7% 0.0% follow through/follow-up Political pressures and obstacles 46.7% 28.6% 36.2% 38.9% 41.2% 27.3% 36.7% 25.0% 33.3% 16.7% Reforms are not well thought out in light of 26.7% 42.9% 27.6% 38.9% 17.6% 0.0% 8.2% 0.0% 33.3% 0.0% country challenges* Other 0.0% 0.0% 1.7% 0.0% 5.9% 0.0% 0.0% 8.3% 5.6% 0.0% *Significantly different between stakeholder groups 70 World Bank Group Country Opinion Survey 2016: Moldova C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Moldova? (1-Not important at all, 10-Very important) Which of the following best describes your current position? Office of President/ Employee of a Bilateral/ Private Sector/ Academia/ Prime Minister/ Office of Ministry/ PMU/ Multilateral Financial Sector/ Research Institute/ Minister Parliamentarian Consultant Local Government Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Crime and violence 13 5.54 2.93 5 5.40 3.51 46 5.89 2.74 15 7.13 2.50 13 4.38 2.50 17 5.59 2.15 43 5.86 2.61 7 5.86 3.24 18 6.56 2.09 5 7.80 2.39 Financial markets 14 8.57 1.02 6 8.83 1.47 48 7.83 2.10 17 7.82 2.27 15 7.80 1.90 21 8.33 1.85 45 8.11 1.93 9 9.22 .97 16 8.06 2.11 6 9.50 .55 Transport 13 8.77 1.09 6 9.17 1.17 47 8.17 1.75 16 8.50 1.63 16 7.94 1.77 22 8.64 1.53 44 8.23 1.87 9 8.33 2.55 20 8.35 1.53 6 9.33 .52 Anti corruption 14 9.64 .63 6 8.33 1.97 50 8.88 1.91 17 8.53 1.74 16 8.25 1.91 21 9.29 1.62 46 8.93 1.65 10 9.30 1.34 19 9.16 1.50 5 9.20 .84 Law and justice* 12 9.17 .94 5 8.00 1.58 50 8.74 1.75 17 8.71 1.49 15 7.20 2.08 22 9.09 1.80 47 8.47 1.94 9 9.33 1.12 19 9.00 1.53 6 9.33 .52 Urban development 13 7.08 1.98 7 9.00 1.15 49 7.57 2.21 17 8.71 1.57 14 7.07 1.49 21 8.05 1.86 43 7.86 1.97 9 7.56 2.19 19 8.05 1.99 4 8.50 1.29 Environmental sustainability 13 7.92 1.71 5 8.60 1.34 46 7.61 1.96 14 8.21 1.81 15 7.20 1.57 19 8.00 1.86 42 8.38 1.65 8 8.25 1.67 18 7.78 2.05 5 9.00 1.00 Trade and exports 13 7.23 2.13 5 8.80 1.30 50 8.22 1.69 16 7.94 2.11 15 8.40 1.06 21 8.00 1.97 41 8.41 1.61 9 8.78 1.30 18 7.72 2.11 5 8.60 1.14 Information and communications technology 13 7.31 1.70 5 8.80 1.10 49 7.86 1.97 16 8.00 2.07 15 7.07 1.83 21 7.76 2.34 42 7.93 1.57 9 8.56 1.24 18 7.67 2.17 5 9.00 .71 Poverty reduction 13 9.23 1.69 7 9.43 .79 49 9.08 1.48 18 8.94 1.26 15 8.87 1.25 20 8.70 1.87 44 9.02 1.55 10 9.40 .84 17 9.24 1.39 6 9.67 .52 Gender equity 13 5.92 2.75 5 7.80 2.28 44 6.48 2.82 15 7.87 2.00 15 5.67 2.61 20 5.95 2.48 40 7.45 2.36 8 6.75 2.96 19 6.68 2.73 6 8.83 .98 Private sector development and foreign direct 16 8.81 1.22 7 9.57 1.13 47 8.51 1.69 16 8.69 1.66 16 8.56 1.31 20 9.00 1.72 45 8.93 1.53 9 9.11 1.05 19 8.42 2.14 6 9.33 .82 investment Land administration 13 7.38 1.45 5 8.80 1.30 45 7.29 2.41 16 7.06 1.98 14 6.36 1.65 19 7.00 2.52 42 7.74 2.08 8 6.75 2.19 19 7.21 2.30 5 8.80 1.30 Water and sanitation 13 8.23 1.17 6 9.50 .84 49 8.10 2.16 16 8.69 1.40 15 7.27 1.83 19 7.84 2.24 41 7.93 1.89 9 8.67 1.32 19 7.89 2.23 5 8.80 1.30 Regulatory framework 13 8.38 1.04 5 9.20 .84 42 8.05 1.64 15 8.33 1.80 16 7.69 1.70 19 8.11 1.91 43 8.35 1.70 8 8.88 1.13 17 7.94 2.22 5 9.60 .55 Economic growth 14 9.21 .80 7 9.29 1.11 50 8.98 1.39 17 9.47 .87 16 8.69 1.30 19 8.68 2.03 45 8.96 1.57 10 9.70 .67 19 8.89 2.08 6 9.67 .52 Energy 13 9.00 1.15 5 9.60 .89 49 8.16 1.71 15 8.87 1.51 15 7.80 1.32 20 8.00 2.05 42 8.60 1.48 9 9.33 .87 19 8.37 2.03 6 9.33 .82 Disaster management* 13 7.31 1.97 5 9.20 .84 46 7.33 2.42 15 8.33 1.54 15 5.67 1.68 18 7.17 2.15 38 7.61 2.03 8 7.88 1.64 16 7.25 2.38 5 9.40 .89 Public sector governance/reform 14 9.00 1.24 6 10.00 0.00 51 8.71 1.80 16 9.06 1.39 17 8.47 1.37 19 9.00 1.67 48 9.15 1.46 10 9.90 .32 15 8.87 1.77 6 9.33 .52 Job creation/employment 14 8.64 1.55 7 9.43 .79 51 8.47 1.99 16 8.63 1.54 16 8.19 1.47 21 8.29 2.10 44 8.57 1.69 8 9.00 1.60 18 8.39 2.20 6 9.17 .75 Health and communicable/non-communicable 12 7.67 1.97 6 9.17 .75 45 7.67 2.65 16 8.19 1.97 15 6.07 1.79 21 7.05 2.18 42 7.79 1.82 9 8.11 1.83 17 8.18 2.51 6 9.17 .75 diseases* Equality of opportunity 13 7.85 1.99 5 8.60 1.52 48 7.21 2.20 16 7.94 2.29 13 6.15 2.61 19 7.58 1.87 42 7.71 2.08 8 7.00 3.02 17 7.65 2.26 5 9.40 .89 Social protection 13 7.77 2.28 5 9.00 1.41 46 8.11 2.08 16 7.94 2.08 14 7.50 1.61 20 7.65 2.03 42 7.79 2.27 9 8.89 1.05 16 7.88 2.53 6 8.50 2.26 Rural development 13 8.62 .96 6 9.50 .84 48 8.23 1.88 16 9.00 1.32 15 7.27 1.53 19 8.58 1.68 44 8.55 1.86 10 9.30 .82 17 8.29 2.52 6 9.17 .75 Global/regional integration* 13 8.46 1.39 5 9.20 .84 48 8.31 1.72 16 8.63 2.22 14 6.14 2.28 18 7.94 1.92 41 8.34 1.87 9 8.89 1.05 15 7.47 2.70 6 9.50 .55 Food security* 13 7.77 2.05 6 9.17 1.17 46 7.76 2.09 16 8.69 1.54 15 5.53 2.50 17 6.82 2.43 41 8.39 1.36 9 7.89 1.83 17 7.65 2.42 6 8.67 1.86 Natural resource management* 12 7.83 1.70 5 8.80 1.30 43 6.63 2.73 16 7.06 2.46 15 5.20 2.27 18 6.89 2.70 39 7.33 2.33 9 8.33 1.58 16 7.06 2.59 6 8.67 .82 Climate change 13 7.23 2.17 5 9.00 1.41 47 7.09 2.61 16 8.25 1.88 15 6.67 2.13 19 7.26 2.45 41 8.10 1.67 9 8.89 1.36 17 7.24 2.80 6 8.83 1.94 Agricultural development 14 8.71 1.20 7 9.43 .53 51 8.49 1.91 16 8.75 1.65 15 7.60 2.13 20 8.85 1.35 43 8.91 1.27 9 9.67 .50 18 8.06 2.34 6 9.17 1.17 Education 16 8.75 1.81 7 9.86 .38 51 8.47 2.39 16 8.63 1.86 16 8.13 1.20 20 8.40 2.21 44 9.43 1.17 10 9.50 .71 18 9.06 1.89 6 9.83 .41 *Significantly different between stakeholder groups 71 World Bank Group Country Opinion Survey 2016: Moldova C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Moldova? (1-Not effective at all, 10-Very effective) Which of the following best describes your current position? Office of President/ Employee of a Bilateral/ Private Sector/ Academia/ Prime Minister/ Office of Ministry/ PMU/ Multilateral Financial Sector/ Research Institute/ Minister Parliamentarian Consultant Local Government Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Gender equity 6 7.17 2.14 4 6.50 3.70 16 6.88 2.31 8 5.88 1.64 3 6.67 1.53 6 7.83 1.47 17 6.82 2.63 2 6.00 4.24 4 5.25 2.50 2 4.50 4.95 Information and communications technology 7 7.71 1.80 4 6.25 3.59 16 7.88 1.50 7 7.00 1.53 5 7.60 1.14 9 7.78 1.30 20 7.60 1.98 3 6.33 1.53 8 6.13 2.17 3 6.00 4.58 Transport 9 8.44 1.59 6 8.00 .63 27 7.89 1.45 9 7.00 2.12 5 7.00 .71 13 7.23 1.48 27 7.22 1.85 6 8.67 1.86 10 7.80 1.81 4 7.50 4.36 Crime and violence 5 6.80 1.64 4 4.50 3.00 12 5.92 1.78 6 6.00 1.79 7 5.57 2.44 12 6.08 2.84 2 5.50 2.12 6 5.00 2.37 2 4.00 4.24 Law and justice 8 7.13 1.64 4 5.50 3.11 16 6.63 2.16 9 6.44 2.13 4 5.50 .58 11 6.09 2.51 18 6.06 2.60 3 7.33 2.08 9 5.00 2.29 3 5.67 4.16 Urban development 5 6.40 2.41 6 6.00 2.53 22 6.95 1.99 8 6.38 1.92 4 6.00 .82 9 6.33 1.32 20 6.15 2.56 3 7.00 1.00 8 5.38 2.07 3 5.00 4.00 Environmental sustainability 10 7.70 1.49 6 6.83 2.56 24 7.63 1.58 8 6.63 2.07 3 7.33 1.15 7 6.71 1.25 21 6.90 2.53 2 6.50 2.12 8 5.88 2.30 3 5.00 3.61 Regulatory framework* 9 8.22 1.09 5 7.80 1.30 20 7.20 1.96 4 7.00 2.16 8 6.75 2.19 13 8.00 1.78 22 6.64 2.36 3 8.33 .58 5 4.00 1.73 3 6.67 4.93 Health and communicable/non-communicable 8 8.13 .83 5 6.00 2.92 18 7.06 1.73 9 8.11 .78 1 8.00 10 7.40 1.96 19 7.11 2.08 1 6.00 8 6.50 2.78 3 6.00 4.36 diseases Poverty reduction 11 7.64 1.50 6 7.00 2.10 33 7.33 2.09 12 6.92 2.27 8 7.00 1.07 11 6.73 2.05 31 7.32 2.18 7 8.57 1.27 10 5.90 2.60 2 5.50 6.36 Anti corruption 11 6.73 1.68 5 6.00 2.35 21 6.86 2.67 7 6.29 2.50 6 5.33 1.97 12 5.75 2.90 26 6.15 2.36 8 8.25 1.58 11 5.91 3.18 2 5.50 6.36 Private sector development and foreign direct 11 7.91 .83 6 5.67 2.50 25 7.36 2.41 10 6.50 2.32 8 7.63 .74 14 7.21 2.42 27 6.85 2.11 4 8.00 .82 6 5.83 3.19 3 5.33 3.79 investment Land administration 7 7.00 1.15 5 5.60 3.05 12 6.08 2.64 6 5.67 2.16 3 7.00 2.00 8 6.50 2.62 19 6.47 2.63 2 7.00 2.83 4 3.00 1.41 2 4.00 4.24 Water and sanitation 7 8.00 .58 6 7.50 1.38 25 7.92 1.53 10 7.40 2.41 3 8.00 1.00 11 7.00 .89 25 7.00 2.16 3 8.00 2.65 9 7.00 2.00 2 4.50 4.95 Trade and exports* 8 7.50 1.60 5 5.20 2.49 24 7.71 1.73 10 6.50 2.07 8 7.63 .52 12 6.58 2.15 25 7.04 2.09 4 7.75 1.26 4 4.00 2.58 3 5.33 4.04 Economic growth 12 8.08 1.08 6 6.33 2.07 29 7.59 2.03 12 5.92 2.43 9 7.67 .71 14 6.93 2.34 28 7.07 2.24 6 8.83 .98 9 6.22 2.54 3 6.33 4.62 Disaster management 6 7.00 1.55 4 5.25 2.99 16 7.56 1.41 6 8.17 1.83 2 7.00 1.41 7 7.00 1.53 16 6.94 2.79 1 4.00 5 4.60 2.30 3 6.33 4.62 Public sector governance/reform 11 7.73 1.42 6 7.00 1.55 28 7.29 2.11 9 5.33 2.60 8 7.38 2.45 15 6.80 2.18 29 6.76 2.39 6 8.17 1.33 9 5.33 2.50 3 5.67 4.16 Job creation/employment 10 7.60 1.17 6 6.00 1.79 21 6.57 2.36 7 6.29 2.29 9 7.00 .71 12 6.75 2.22 25 6.08 2.29 5 7.20 1.10 8 6.00 2.14 3 5.67 4.04 Financial markets 7 7.57 1.13 4 5.75 2.22 14 7.36 1.95 7 6.00 2.65 6 6.50 2.43 13 6.62 2.50 17 6.82 2.01 5 8.40 .55 6 4.00 2.00 3 6.33 4.62 Equality of opportunity 8 7.38 1.60 5 6.60 2.30 15 6.53 1.73 7 6.71 1.50 3 6.67 1.15 7 8.00 1.73 21 6.43 2.18 3 7.67 2.31 7 5.86 2.91 2 5.00 5.66 Energy 10 7.60 1.58 5 6.40 2.19 16 8.19 1.33 9 6.44 2.51 6 7.50 1.38 12 7.42 2.11 26 7.12 2.12 5 8.40 .89 6 6.83 2.23 4 9.50 1.00 Rural development 8 7.38 1.77 6 7.00 2.28 23 7.61 1.99 11 7.18 2.40 5 6.60 .89 13 7.38 2.43 27 7.11 2.21 4 8.25 1.71 9 6.22 2.22 4 6.25 3.59 Global/regional integration 8 7.75 1.49 5 6.40 2.07 18 7.28 1.99 8 6.63 2.45 2 6.00 0.00 9 7.00 2.60 18 6.78 2.56 4 8.00 .82 9 6.00 2.74 2 5.50 6.36 Food security 8 7.50 1.60 4 6.25 2.22 18 7.89 1.94 10 6.40 2.37 4 7.25 1.26 7 7.00 1.15 18 6.94 2.67 3 6.67 1.53 8 5.50 2.73 2 6.50 2.12 Education 10 8.20 .79 6 6.83 2.48 23 7.96 1.80 11 7.18 2.04 9 7.00 2.06 11 7.82 1.83 27 7.15 2.61 4 7.50 2.08 14 6.00 2.75 2 5.50 6.36 Social protection 7 7.00 1.53 5 6.60 2.19 17 7.65 1.80 9 7.11 1.62 5 7.00 1.87 11 7.36 2.11 24 6.79 2.57 4 7.50 1.73 9 5.00 3.04 2 5.00 5.66 Climate change 6 7.17 2.14 4 6.75 2.63 15 7.60 1.76 8 5.75 2.43 2 7.50 .71 8 5.88 2.95 18 6.94 2.75 1 5.00 7 6.00 3.27 4 6.00 3.56 Agricultural development 7 7.29 1.60 6 6.67 1.97 25 7.72 2.25 11 7.00 1.79 7 7.43 1.13 11 7.18 2.60 23 6.65 2.25 6 8.33 1.37 9 6.56 2.13 3 6.00 4.36 Natural resource management 4 6.50 2.52 4 5.50 1.73 11 6.73 2.05 6 5.83 2.32 2 7.50 2.12 7 6.43 2.51 16 6.75 2.18 2 7.00 1.41 5 4.80 3.03 2 5.00 5.66 *Significantly different between stakeholder groups 72 World Bank Group Country Opinion Survey 2016: Moldova C. World Bank Group’s Effectiveness and Results (continued) Which of the following best describes your current position? Office of President/ Employee of a Bilateral/ Private Sector/ Academia/ Prime Minister/ Office of Ministry/ PMU/ Multilateral Financial Sector/ Research Institute/ Minister Parliamentarian Consultant Local Government Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group’s work 12 8.08 1.08 6 5.67 2.07 47 7.21 1.85 12 6.33 1.78 15 7.13 1.64 17 6.82 1.74 42 6.98 1.96 11 7.55 1.44 14 6.57 2.24 5 6.40 2.88 help to achieve development results in Moldova? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Moldova? (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Office of President/ Employee of a Bilateral/ Private Sector/ Academia/ Prime Minister/ Office of Ministry/ PMU/ Multilateral Financial Sector/ Research Institute/ Minister Parliamentarian Consultant Local Government Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group’s financial instruments (i.e., investment lending, Development Policy Loan, 12 7.50 1.38 7 7.29 .95 42 7.43 1.82 14 5.71 1.86 15 6.40 2.13 18 7.11 1.94 38 6.24 2.03 10 7.60 2.32 12 5.58 2.64 4 6.75 2.06 Trust Funds, Program 4 Result, etc.) meet the needs of Moldova* The World Bank Group meets Moldova’s needs for knowledge services (e.g., research, analysis, data, 12 7.83 1.47 7 6.71 2.29 46 7.54 1.71 14 6.14 1.83 15 7.33 1.54 18 7.89 1.81 39 7.15 1.94 10 8.20 1.55 14 6.21 2.08 4 4.75 3.30 technical assistance)* *Significantly different between stakeholder groups Which of the following best describes your current position? Office of President/ Employee of a Bilateral/ Private Sector/ Academia/ Prime Minister/ Office of Ministry/ PMU/ Multilateral Financial Sector/ Research Institute/ Minister Parliamentarian Consultant Local Government Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group measures and corrects its work in real time in 12 7.42 1.16 7 6.00 2.94 38 7.29 1.75 13 6.31 2.06 14 7.43 1.60 16 7.38 1.36 34 6.88 1.97 8 7.38 2.26 10 6.90 2.28 4 6.50 1.91 Moldova? (1-To no degree at all, 10-To a very significant degree) 73 World Bank Group Country Opinion Survey 2016: Moldova D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do?* Office of President/ Employee of a Bilateral/ Private Sector/ Academia/ Prime Minister/ Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister Parliamentarian Consultant Gov. Agency Private Bank CSO Media Think Tank Other Weekly 7.7% 14.3% 0.0% 0.0% 12.5% 0.0% 4.2% 18.2% 0.0% 0.0% Monthly 53.8% 57.1% 15.1% 12.5% 37.5% 25.0% 16.7% 54.5% 22.2% 16.7% A few times a year 15.4% 14.3% 45.3% 43.8% 37.5% 50.0% 45.8% 9.1% 27.8% 50.0% Rarely 23.1% 14.3% 32.1% 37.5% 12.5% 20.0% 22.9% 0.0% 50.0% 0.0% Never 0.0% 0.0% 7.5% 6.3% 0.0% 5.0% 10.4% 18.2% 0.0% 33.3% *Significantly different between stakeholder groups In Moldova, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Which of the following best describes your current position? Office of President/ Employee of a Bilateral/ Private Sector/ Academia/ Prime Minister/ Office of Ministry/ PMU/ Multilateral Financial Sector/ Research Institute/ Minister Parliamentarian Consultant Local Government Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Are timely 12 8.75 1.14 7 7.14 1.46 45 8.09 1.70 15 7.47 1.88 13 8.15 1.52 17 8.18 1.67 41 8.00 1.67 8 8.38 1.69 16 8.31 1.70 4 7.25 1.50 Include appropriate level of stakeholder 12 8.00 .74 7 6.86 1.86 40 7.58 1.45 15 7.33 1.59 14 7.64 1.45 16 8.25 1.29 36 7.31 2.08 3 7.33 1.53 11 7.36 1.96 3 7.00 1.00 involvement during preparation Lead to practical solutions 12 8.08 1.08 7 7.00 1.41 43 7.42 1.75 15 7.27 2.15 14 7.29 1.82 16 7.81 1.42 42 7.40 1.77 5 7.60 .89 13 7.15 1.86 4 7.25 .96 Are accessible (well written and easy to understand) 12 7.83 1.80 7 6.86 1.86 44 7.68 1.62 14 6.86 2.32 15 8.07 1.58 17 8.53 1.33 41 7.29 1.99 9 8.11 1.69 16 7.56 1.93 4 7.50 1.29 Are source of relevant information on global good 12 8.58 .79 7 8.43 .79 47 8.13 1.73 15 7.67 1.68 15 8.33 1.68 17 8.82 1.07 42 7.88 2.07 9 8.78 1.20 15 8.67 .72 4 8.25 .96 practices Are adequately disseminated 11 7.64 1.75 7 6.86 2.54 45 7.38 1.83 15 7.40 1.88 13 7.85 1.41 15 8.33 1.59 38 6.68 2.29 8 8.00 1.77 14 7.14 2.18 3 7.67 1.15 Are translated enough into local language 12 7.17 2.08 7 7.29 2.75 43 7.00 1.90 15 7.20 2.40 11 7.82 1.89 14 8.43 1.45 38 7.37 2.05 8 8.38 1.92 15 7.73 1.94 3 8.33 2.08 Are adaptable to Moldova’s specific development 12 7.00 1.48 7 7.14 1.46 41 7.07 2.02 15 6.87 2.36 13 7.38 2.22 16 7.75 1.84 37 6.92 2.15 6 8.17 1.17 13 6.85 2.38 4 7.25 2.50 challenges and country circumstances Which of the following best describes your current position? Office of President/ Employee of a Bilateral/ Private Sector/ Academia/ Prime Minister/ Office of Ministry/ PMU/ Multilateral Financial Sector/ Research Institute/ Minister Parliamentarian Consultant Local Government Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work 12 8.08 .67 7 6.57 2.44 47 7.96 1.77 15 8.13 1.77 14 7.50 1.09 18 7.72 1.49 40 7.70 1.90 10 8.50 1.43 14 7.71 2.16 4 7.50 2.08 and activities make to development results in your country? Overall, how would you rate the technical quality of the World Bank Group's knowledge work and 12 7.75 .75 7 7.14 2.04 43 8.02 1.71 15 7.53 1.92 14 8.43 .85 17 8.29 1.49 37 7.51 1.82 9 7.00 2.83 12 7.58 1.38 4 5.25 3.10 activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) 74 World Bank Group Country Opinion Survey 2016: Moldova E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Office of President/ Employee of a Bilateral/ Private Sector/ Academia/ Prime Minister/ Office of Ministry/ PMU/ Multilateral Financial Sector/ Research Institute/ Minister Parliamentarian Consultant Local Government Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group disburses funds promptly 11 7.55 1.13 7 6.00 2.58 23 6.87 2.26 11 6.36 2.01 5 7.00 2.65 15 7.47 1.30 25 6.44 2.04 4 6.75 2.06 5 6.60 2.88 2 9.00 1.41 The World Bank Group effectively monitors and 11 8.36 .81 7 6.57 2.70 40 7.60 2.00 13 7.77 1.54 9 6.67 2.12 14 7.79 1.76 32 7.41 2.08 8 8.38 1.41 8 8.50 1.69 3 8.00 1.00 evaluates the projects and programs it supports The World Bank Group’s approvals and reviews are 11 7.64 1.36 7 6.57 2.44 34 7.50 1.83 12 7.50 1.78 7 6.86 2.61 14 7.64 1.69 29 6.93 2.17 5 8.00 1.22 8 8.00 1.51 4 8.25 1.50 done in a timely fashion The World Bank Group’s “Safeguard Policy” 11 7.45 1.44 6 6.83 2.56 20 7.60 2.06 11 7.55 1.86 4 8.00 1.63 12 7.83 1.53 24 7.29 2.12 5 8.60 1.52 6 7.67 1.21 3 8.00 2.00 requirements are reasonable The World Bank Group’s conditions on its lending 12 7.75 1.42 7 7.57 2.51 35 7.09 1.90 13 7.31 2.14 7 7.14 2.48 14 8.07 1.44 28 6.75 2.35 7 7.86 1.68 4 7.75 2.22 3 7.67 2.52 are reasonable The World Bank Group takes decisions quickly in 10 7.10 1.91 7 6.29 2.50 33 7.00 2.00 11 7.09 2.12 10 7.10 2.08 12 7.67 1.83 31 6.45 2.45 4 6.00 3.92 6 6.50 3.02 2 6.00 1.41 Moldova Working with the World Bank Group increases 12 8.42 1.00 7 6.29 2.75 42 8.10 1.46 13 7.92 1.44 13 7.85 1.72 15 7.87 1.60 37 7.86 2.03 11 8.91 1.30 10 8.80 1.81 4 8.25 1.71 Moldova’s institutional capacity Where country systems (e.g., procurement, financial management, etc.) are adequate, the 11 8.55 1.44 7 6.57 2.70 24 8.25 1.11 11 7.36 1.57 8 7.63 2.00 13 7.92 1.26 25 7.60 2.43 5 7.20 2.39 5 6.20 3.11 3 6.00 1.73 World Bank Group makes appropriate use of them The World Bank Group provides effective implementation support (i.e., supervision of 12 8.17 1.59 7 6.57 2.70 36 8.03 1.73 13 7.38 2.14 10 7.80 1.40 14 8.29 1.38 37 7.59 2.23 8 8.13 1.64 8 7.50 2.27 4 8.00 1.83 projects) Which of the following best describes your current position? Office of President/ Employee of a Bilateral/ Private Sector/ Academia/ Prime Minister/ Office of Ministry/ PMU/ Multilateral Financial Sector/ Research Institute/ Minister Parliamentarian Consultant Local Government Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe that the World Bank Group’s work helps to find solutions that promote 11 7.27 1.49 7 5.71 2.75 32 7.34 1.38 13 6.77 2.62 5 8.00 1.41 14 7.14 1.29 38 6.95 2.00 8 7.13 2.36 12 6.08 1.93 4 8.00 1.41 private public partnerships in Moldova? (1-To no degree at all, 10-To a very significant degree) 75 World Bank Group Country Opinion Survey 2016: Moldova E. Working with the World Bank Group (continued) Which of the following best describes the World Bank Group’s support in Moldova?* (Select only one response) Office of President/ Employee of a Bilateral/ Private Sector/ Academia/ Prime Minister/ Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister Parliamentarian Consultant Gov. Agency Private Bank CSO Media Think Tank Other The World Bank Group is sufficiently selective and focuses on the most important development 84.6% 42.9% 59.6% 57.1% 62.5% 64.7% 58.3% 63.6% 23.5% 16.7% challenges in Moldova The World Bank Group is not sufficiently selective in Moldova, and it is involved in too many areas of 0.0% 42.9% 15.4% 14.3% 12.5% 23.5% 8.3% 0.0% 11.8% 50.0% development Don't know 15.4% 14.3% 25.0% 28.6% 25.0% 11.8% 33.3% 36.4% 64.7% 33.3% *Significantly different between stakeholder groups F. The Future Role of the World Bank Group in Moldova Which of the following SHOULD the World Bank Group do to make itself of greater value in Moldova? (Choose no more than TWO) Office of President/ Employee of a Bilateral/ Private Sector/ Academia/ Percentage of Respondents Prime Minister/ Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Research Institute/ (Responses combined) Minister Parliamentarian Consultant Gov. Agency Private Bank CSO Media Think Tank Other Offer more innovative financial products 28.6% 0.0% 28.8% 20.0% 25.0% 27.8% 27.7% 27.3% 11.8% 16.7% Ensure greater selectivity in its work 14.3% 0.0% 23.1% 0.0% 12.5% 5.6% 12.8% 0.0% 11.8% 0.0% Provide more adequate data/knowledge/statistics/figures on Moldova’s 7.1% 0.0% 17.3% 6.7% 12.5% 11.1% 6.4% 18.2% 17.6% 33.3% economy Improve the competitiveness of its financing compared to markets (e.g., cost, timeliness, other 7.1% 14.3% 15.4% 6.7% 0.0% 0.0% 12.8% 18.2% 17.6% 33.3% terms) Reach out more to groups outside of 0.0% 28.6% 7.7% 6.7% 6.3% 27.8% 51.1% 27.3% 11.8% 0.0% Government* Increase the level of capacity development in the 35.7% 57.1% 25.0% 33.3% 50.0% 44.4% 19.1% 9.1% 35.3% 16.7% country Improve the quality of its experts as related to 7.1% 0.0% 5.8% 6.7% 0.0% 0.0% 4.3% 9.1% 5.9% 0.0% Moldova’s specific challenges Offer more innovative knowledge services 7.1% 14.3% 1.9% 6.7% 6.3% 11.1% 2.1% 0.0% 0.0% 33.3% Collaborate more effectively with Government 14.3% 57.1% 17.3% 33.3% 31.3% 5.6% 6.4% 0.0% 23.5% 0.0% clients* Work faster 21.4% 0.0% 5.8% 13.3% 6.3% 11.1% 6.4% 9.1% 5.9% 16.7% Reduce the complexity of obtaining World Bank 35.7% 14.3% 25.0% 33.3% 6.3% 5.6% 23.4% 18.2% 11.8% 16.7% Group financing Increase the public visibility of its work in the 7.1% 14.3% 9.6% 26.7% 0.0% 38.9% 14.9% 45.5% 35.3% 16.7% country* Improve aid coordination, including donor 7.1% 0.0% 7.7% 6.7% 18.8% 5.6% 6.4% 18.2% 11.8% 16.7% coordination with the government Other 0.0% 0.0% 1.9% 0.0% 0.0% 0.0% 2.1% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 76 World Bank Group Country Opinion Survey 2016: Moldova F. The Future Role of the World Bank Group in Moldova (continued) When considering the combination of services that the World Bank Group offers in Moldova, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Moldova? (Select only ONE response) Office of President/ Employee of a Bilateral/ Private Sector/ Academia/ Prime Minister/ Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister Parliamentarian Consultant Gov. Agency Private Bank CSO Media Think Tank Other Financial services 42.9% 57.1% 32.7% 60.0% 31.3% 21.1% 42.6% 45.5% 47.1% 14.3% Knowledge products 7.1% 0.0% 13.5% 6.7% 6.3% 0.0% 12.8% 0.0% 11.8% 14.3% Convening services (bringing different 14.3% 28.6% 9.6% 0.0% 25.0% 21.1% 14.9% 18.2% 17.6% 0.0% stakeholders together) None of the above 0.0% 0.0% 1.9% 6.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% The combination is appropriate for Moldova 35.7% 0.0% 28.8% 20.0% 31.3% 42.1% 23.4% 9.1% 11.8% 57.1% Don't know 0.0% 14.3% 13.5% 6.7% 6.3% 15.8% 6.4% 27.3% 11.8% 14.3% 77 World Bank Group Country Opinion Survey 2016: Moldova G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Moldova? (Choose no more than TWO) Office of President/ Employee of a Bilateral/ Private Sector/ Academia/ Percentage of Respondents Prime Minister/ Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Research Institute/ (Responses combined) Minister Parliamentarian Consultant Gov. Agency Private Bank CSO Media Think Tank Other Social media (e.g., blogs, Facebook, Twitter, 42.9% 14.3% 30.8% 33.3% 31.3% 30.0% 43.5% 54.5% 35.3% 50.0% YouTube, Flickr) International newspapers 0.0% 14.3% 3.8% 0.0% 6.3% 0.0% 4.3% 9.1% 0.0% 0.0% Local radio 0.0% 0.0% 3.8% 0.0% 0.0% 5.0% 4.3% 0.0% 0.0% 0.0% International radio 0.0% 0.0% 0.0% 0.0% 0.0% 5.0% 2.2% 0.0% 0.0% 0.0% Local television 21.4% 14.3% 34.6% 50.0% 6.3% 35.0% 26.1% 18.2% 23.5% 33.3% International television 0.0% 0.0% 1.9% 0.0% 0.0% 0.0% 4.3% 0.0% 11.8% 0.0% Local newspapers 0.0% 14.3% 5.8% 0.0% 6.3% 10.0% 2.2% 0.0% 11.8% 0.0% Internet* 85.7% 57.1% 84.6% 88.9% 93.8% 55.0% 80.4% 54.5% 70.6% 66.7% Periodicals 7.1% 28.6% 9.6% 11.1% 6.3% 15.0% 8.7% 9.1% 17.6% 33.3% Personal contact 35.7% 14.3% 15.4% 11.1% 37.5% 25.0% 8.7% 27.3% 11.8% 16.7% Other 0.0% 14.3% 0.0% 5.6% 6.3% 0.0% 0.0% 9.1% 5.9% 0.0% *Significantly different between stakeholder groups How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Office of President/ Employee of a Bilateral/ Private Sector/ Academia/ Percentage of Respondents Prime Minister/ Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Research Institute/ (Responses combined) Minister Parliamentarian Consultant Gov. Agency Private Bank CSO Media Think Tank Other Direct contact with World Bank Group* 42.9% 42.9% 26.9% 47.1% 68.8% 22.2% 19.1% 36.4% 35.3% 50.0% Mobile phones 0.0% 0.0% 0.0% 0.0% 6.3% 11.1% 6.4% 9.1% 0.0% 0.0% World Bank Group’s seminars/workshops/ 42.9% 14.3% 34.6% 58.8% 18.8% 33.3% 40.4% 18.2% 52.9% 50.0% conferences World Bank Group’s publications and other 35.7% 57.1% 55.8% 23.5% 12.5% 44.4% 23.4% 27.3% 35.3% 33.3% written materials* World Bank Group’s website 21.4% 28.6% 36.5% 17.6% 31.3% 22.2% 46.8% 36.4% 58.8% 16.7% e-Newsletters 42.9% 14.3% 26.9% 29.4% 12.5% 27.8% 31.9% 18.2% 11.8% 16.7% Blogs 0.0% 0.0% 1.9% 0.0% 12.5% 5.6% 0.0% 9.1% 0.0% 0.0% Facebook 7.1% 14.3% 7.7% 23.5% 12.5% 16.7% 23.4% 36.4% 5.9% 0.0% Twitter 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups Are you aware of the World Bank Group's Access to Information Policies under which the World Bank Group discloses any information in its possession that is not on a list of exceptions? Office of President/ Employee of a Bilateral/ Private Sector/ Academia/ Prime Minister/ Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister Parliamentarian Consultant Gov. Agency Private Bank CSO Media Think Tank Other Yes 58.3% 50.0% 38.8% 13.3% 25.0% 47.4% 34.9% 54.5% 20.0% 16.7% No 41.7% 50.0% 61.2% 86.7% 75.0% 52.6% 65.1% 45.5% 80.0% 83.3% 78 World Bank Group Country Opinion Survey 2016: Moldova G. Communication and Information Sharing (continued) If yes, from which of the following sources did you learn about the World Bank Group's Access to Information Policies?* (Select only ONE response) Office of President/ Employee of a Bilateral/ Private Sector/ Academia/ Prime Minister/ Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister Parliamentarian Consultant Gov. Agency Private Bank CSO Media Think Tank Other World Bank Group's 11.1% 0.0% 45.0% 0.0% 25.0% 44.4% 29.4% 16.7% 20.0% 0.0% seminars/workshops/conferences World Bank Group's website 22.2% 50.0% 30.0% 50.0% 50.0% 44.4% 29.4% 16.7% 20.0% 0.0% World Bank Group's e-Newsletters 11.1% 0.0% 5.0% 50.0% 0.0% 0.0% 0.0% 16.7% 0.0% 0.0% News/Media 22.2% 50.0% 10.0% 0.0% 0.0% 11.1% 11.8% 50.0% 60.0% 0.0% Colleagues/Friends/Peer organizations 33.3% 0.0% 10.0% 0.0% 25.0% 0.0% 23.5% 0.0% 0.0% 50.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.9% 0.0% 0.0% 50.0% *Significantly different between stakeholder groups Have you requested information from the World Bank Group on its activities in the past year?* Office of President/ Employee of a Bilateral/ Private Sector/ Academia/ Prime Minister/ Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister Parliamentarian Consultant Gov. Agency Private Bank CSO Media Think Tank Other Yes 30.8% 66.7% 18.0% 0.0% 62.5% 15.8% 16.3% 54.5% 5.9% 0.0% No 69.2% 33.3% 82.0% 100.0% 37.5% 84.2% 83.7% 45.5% 94.1% 100.0% *Significantly different between stakeholder groups Were you able to obtain this information? Office of President/ Employee of a Bilateral/ Private Sector/ Academia/ Prime Minister/ Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister Parliamentarian Consultant Gov. Agency Private Bank CSO Media Think Tank Other Yes 100.0% 75.0% 81.8% 0.0% 90.0% 100.0% 100.0% 60.0% 100.0% 0.0% No 0.0% 25.0% 18.2% 0.0% 10.0% 0.0% 0.0% 40.0% 0.0% 0.0% Do you have access to the Internet? Office of President/ Employee of a Bilateral/ Private Sector/ Academia/ Prime Minister/ Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister Parliamentarian Consultant Gov. Agency Private Bank CSO Media Think Tank Other Yes 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% No 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Do you use/have you used the World Bank Group website? Office of President/ Employee of a Bilateral/ Private Sector/ Academia/ Prime Minister/ Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister Parliamentarian Consultant Gov. Agency Private Bank CSO Media Think Tank Other Yes 84.6% 85.7% 67.9% 50.0% 81.3% 73.7% 79.6% 90.0% 56.3% 57.1% No 15.4% 14.3% 32.1% 50.0% 18.8% 26.3% 20.4% 10.0% 43.8% 42.9% 79 World Bank Group Country Opinion Survey 2016: Moldova G. Communication and Information Sharing (continued) Do you currently consult the World Bank Group social media sites? Office of President/ Employee of a Bilateral/ Private Sector/ Academia/ Prime Minister/ Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister Parliamentarian Consultant Gov. Agency Private Bank CSO Media Think Tank Other Yes 38.5% 57.1% 40.4% 47.1% 31.3% 47.4% 49.0% 54.5% 18.8% 28.6% No 61.5% 42.9% 59.6% 52.9% 68.8% 52.6% 51.0% 45.5% 81.3% 71.4% Which Internet connection do you use primarily when visiting a World Bank Group website? Office of President/ Employee of a Bilateral/ Private Sector/ Academia/ Prime Minister/ Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister Parliamentarian Consultant Gov. Agency Private Bank CSO Media Think Tank Other High speed/WiFi 85.7% 100.0% 86.7% 100.0% 100.0% 100.0% 91.1% 80.0% 93.8% 80.0% Dial-up 14.3% 0.0% 13.3% 0.0% 0.0% 0.0% 8.9% 20.0% 6.3% 20.0% Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Office of President/ Employee of a Bilateral/ Private Sector/ Academia/ Prime Minister/ Office of Ministry/ PMU/ Multilateral Financial Sector/ Research Institute/ Minister Parliamentarian Consultant Local Government Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD I find the World Bank Group’s websites easy to 12 7.00 1.04 6 8.50 .84 36 7.83 1.54 11 7.82 1.25 10 7.40 .97 16 7.81 1.72 38 7.92 1.71 8 7.50 1.85 10 8.40 1.71 4 6.75 1.26 navigate I find the information on the World Bank Group’s 12 7.83 1.03 6 7.33 2.73 38 8.13 1.23 10 7.40 1.07 10 7.80 1.14 16 8.00 1.26 37 8.27 1.52 9 8.56 1.24 10 8.90 1.10 4 7.75 1.71 websites useful The World Bank Group’s social media channel are 8 8.25 1.04 6 6.17 3.06 29 7.79 1.95 7 8.14 .90 8 7.13 .99 13 7.85 1.77 27 8.11 1.48 7 8.57 2.15 6 8.67 1.37 3 7.00 1.73 valuable sources of information about the institution When I need information from the World Bank 12 7.33 2.27 6 6.50 2.81 39 7.74 1.83 10 7.60 1.96 12 7.92 1.24 16 7.25 2.74 37 7.95 1.73 10 8.00 2.05 10 8.50 2.01 4 7.75 2.06 Group I know how to find it The World Bank Group is responsive to my 11 8.09 1.45 5 7.00 2.35 30 8.47 1.43 7 8.00 1.15 9 8.56 1.24 10 8.70 1.16 24 8.29 1.68 9 7.78 2.28 5 7.80 2.28 3 7.33 1.15 information requests and inquiries H. Background Information Currently, do you professionally collaborate/work with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country?* (Select only ONE response) Office of President/ Employee of a Bilateral/ Private Sector/ Academia/ Prime Minister/ Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister Parliamentarian Consultant Gov. Agency Private Bank CSO Media Think Tank Other Yes 88.2% 57.1% 58.1% 19.0% 68.4% 36.0% 21.6% 30.8% 30.0% 55.6% No 11.8% 42.9% 41.9% 81.0% 31.6% 64.0% 78.4% 69.2% 70.0% 44.4% *Significantly different between stakeholder groups 80 World Bank Group Country Opinion Survey 2016: Moldova H. Background Information (continued) Which of the following agencies of the World Bank Group do you primarily engage with in Moldova?* (Select only ONE response) Office of President/ Employee of a Bilateral/ Private Sector/ Academia/ Prime Minister/ Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister Parliamentarian Consultant Gov. Agency Private Bank CSO Media Think Tank Other The World Bank (IBRD/IDA) 100.0% 83.3% 84.3% 61.5% 88.9% 55.6% 69.2% 100.0% 63.6% 87.5% The International Finance Corporation (IFC) 0.0% 0.0% 7.8% 0.0% 0.0% 11.1% 2.6% 0.0% 0.0% 0.0% The Multilateral Investment Guarantee Agency 0.0% 0.0% 0.0% 7.7% 0.0% 0.0% 0.0% 0.0% 9.1% 0.0% (MIGA) Other 0.0% 16.7% 7.8% 30.8% 11.1% 33.3% 28.2% 0.0% 27.3% 12.5% *Significantly different between stakeholder groups Do your projects involve both the World Bank and the IFC? Office of President/ Employee of a Bilateral/ Private Sector/ Academia/ Prime Minister/ Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister Parliamentarian Consultant Gov. Agency Private Bank CSO Media Think Tank Other Yes 68.8% 42.9% 31.1% 31.6% 26.3% 29.2% 28.0% 9.1% 20.0% 22.2% No 31.3% 57.1% 68.9% 68.4% 73.7% 70.8% 72.0% 90.9% 80.0% 77.8% If yes, what was your view of how the two institutions work together in Moldova? (Select only ONE response) Office of President/ Employee of a Bilateral/ Private Sector/ Academia/ Prime Minister/ Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister Parliamentarian Consultant Gov. Agency Private Bank CSO Media Think Tank Other The two institutions work well together 54.5% 66.7% 65.0% 16.7% 100.0% 85.7% 46.7% 33.3% 50.0% 0.0% The way the two institutions work together needs 36.4% 33.3% 10.0% 33.3% 0.0% 14.3% 13.3% 33.3% 25.0% 50.0% improvement The two institutions do not work well together 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Don't know 9.1% 0.0% 25.0% 50.0% 0.0% 0.0% 40.0% 33.3% 25.0% 50.0% 81 World Bank Group Country Opinion Survey 2016: Moldova H. Background Information (continued) Which of the following describes most of your exposure to the World Bank Group in Moldova? (Choose no more than TWO) Office of President/ Employee of a Bilateral/ Private Sector/ Academia/ Percentage of Respondents Prime Minister/ Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Research Institute/ (Responses combined) Minister Parliamentarian Consultant Gov. Agency Private Bank CSO Media Think Tank Other Observer (i.e., follow in media, discuss in informal 7.1% 0.0% 28.1% 47.6% 21.1% 27.3% 37.5% 36.4% 43.8% 37.5% conversations, etc.) Use World Bank Group reports/data* 35.7% 85.7% 26.3% 14.3% 42.1% 36.4% 35.4% 63.6% 18.8% 25.0% Engage in World Bank Group related/sponsored 64.3% 42.9% 40.4% 33.3% 36.8% 27.3% 39.6% 0.0% 18.8% 25.0% events/activities Collaborate as part of my professional duties* 50.0% 28.6% 36.8% 19.0% 63.2% 36.4% 12.5% 9.1% 6.3% 37.5% Use World Bank Group website for information, 21.4% 0.0% 24.6% 33.3% 10.5% 22.7% 33.3% 54.5% 37.5% 25.0% data, research, etc. *Significantly different between stakeholder groups What’s your gender? Office of President/ Employee of a Bilateral/ Private Sector/ Academia/ Prime Minister/ Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister Parliamentarian Consultant Gov. Agency Private Bank CSO Media Think Tank Other Female 43.8% 14.3% 50.0% 27.3% 47.4% 40.0% 49.0% 46.2% 55.0% 22.2% Male 56.3% 85.7% 50.0% 72.7% 52.6% 60.0% 51.0% 53.8% 45.0% 77.8% 82 World Bank Group Country Opinion Survey 2016: Moldova Appendix C: Responses to Indicator Questions by Geographic Location17  Chisinau N=191  Other N=52 B. Overall Attitudes toward the World Bank Group Overall, please rate your impression of the effectiveness of these organizations in Moldova. (1-Not effective at all, 10-Extremely effective) Which bes t repres ents your geographic location? Chis inau Other N Mean SD N Mean SD Overall, pleas e rate your im pres s ion of the 165 7.32 1.75 39 7.41 1.77 World Bank Group’s effectivenes s in Moldova. To what extent do you agree with the following statements about the World Bank Group’s work in Moldova? (1-Strongly disagree, 10-Strongly agree) Which bes t repres ents your geographic location? Chis inau Other N Mean SD N Mean SD Overall the World Bank Group currently plays 171 7.43 1.79 40 7.35 1.69 a relevant role in developm ent in Moldova The World Bank Group’s work is aligned with what I cons ider the developm ent priorities for 163 7.25 2.00 38 7.37 1.96 Moldova To what extent is the World Bank Group an effective development partner in Moldova, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Which bes t repres ents your geographic location? Chis inau Other N Mean SD N Mean SD Res pons ivenes s to needs 152 6.82 1.91 32 7.31 1.84 Flexibility (in term s of the ins titution’s 144 6.42 1.89 31 6.87 1.94 products and s ervices ) Flexibility (in term s of changing country 144 6.40 1.92 30 7.00 2.18 circum s tances ) Being inclus ive 130 6.93 1.82 27 7.26 1.85 Opennes s (s haring data and other 154 7.64 1.87 28 7.29 1.82 inform ation) Collaboration with the Governm ent 148 7.87 1.62 35 7.60 1.79 The s peed in which it gets things 141 6.65 1.92 30 6.83 1.97 accom plis hed on the ground Eas e of acces s to the people at the World Bank Group who are m aking decis ions 140 6.94 2.37 31 6.52 2.61 im portant to m y work Collaboration with civil s ociety 133 6.62 2.22 34 6.56 2.65 Staff acces s ibility 139 7.13 2.22 29 6.83 2.48 Collaboration with other donors and 131 7.53 1.93 26 7.65 1.62 developm ent partners Collaboration with the private s ector 115 6.55 2.12 29 6.28 2.30 Straightforwardnes s and hones ty 139 8.08 1.87 30 8.43 1.25 Treating clients and s takeholders in Moldova 142 8.35 1.71 31 8.26 1.37 with res pect Being a long-term partner 144 8.53 1.58 32 8.69 1.18 17 243 respondents provided information about their geographic location. Only these respondents were included in the analysis presented in this appendix. 83 World Bank Group Country Opinion Survey 2016: Moldova C. World Bank Group’s Effectiveness and Results Which bes t repres ents your geographic location? Chis inau Other N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve developm ent res ults in 147 7.01 1.83 32 6.91 2.07 Moldova? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Moldova? (1-Strongly disagree, 10-Strongly agree) Which bes t repres ents your geographic location? Chis inau Other N Mean SD N Mean SD The World Bank Group’s financial ins trum ents (i.e., inves tm ent lending, Developm ent Policy Loan, Trus t Funds , 138 6.86 2.01 33 6.33 2.13 Program 4 Res ult, etc.) m eet the needs of Moldova The World Bank Group m eets Moldova’s needs for knowledge s ervices (e.g., res earch, 145 7.21 1.85 32 7.19 2.24 analys is , data, technical as s is tance) D. The World Bank Group’s Knowledge Work and Activities In Moldova, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Which bes t repres ents your geographic location? Chis inau Other N Mean SD N Mean SD Are adaptable to Moldova’s s pecific developm ent challenges and country 131 7.07 2.02 33 7.39 2.01 circum s tances Which bes t repres ents your geographic location? Chis inau Other N Mean SD N Mean SD Overall, how s ignificant a contribution do you believe the World Bank Group's knowledge 145 7.68 1.76 34 8.29 1.51 work and activities m ake to developm ent res ults in your country? Overall, how would you rate the technical quality of the World Bank Group's knowledge 133 7.71 1.77 35 7.71 1.86 work and activities ? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Which bes t repres ents your geographic location? Chis inau Other N Mean SD N Mean SD The World Bank Group takes decis ions 101 6.78 2.23 25 7.08 2.22 quickly in Moldova Where country s ys tem s (e.g., procurem ent, financial m anagem ent, etc.) are adequate, 88 7.64 2.01 24 7.75 1.73 the World Bank Group m akes appropriate us e of them 84 World Bank Group Country Opinion Survey 2016: Moldova Appendix D: Responses to Selected Questions by Level of Collaboration with the World Bank Group18 Note that this appendix presents comparative analysis of the data from those respondents who collaborate with the WBG vs. those respondents who do not collaborate with the WBG and covers the following selected questions from the FY16 Moldova COS questionnaire: All 10-point scale questions and question B4 “When thinking about how the World Bank Group can have the most impact on development results in Moldova, in which sectoral areas do you believe the World Bank Group should focus most of its resources in Moldova?” Collaborating with the WBG N=107 Not collaborating with the WBG N=137 B. Overall Attitudes toward the World Bank Group Currently, do you professionally collaborate/work with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD How familiar are you with the work of the World 106 7.27 1.58 130 4.98 2.45 Bank Group in Moldova?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between collaborators and non-collaborators Currently, do you professionally collaborate/work with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD Overall, please rate your impression of the World 104 7.87 1.37 100 6.84 1.95 Bank Group’s effectiveness in Moldova.* (1-Not effective at all, 10-Extremely effective) *Significantly different between collaborators and non-collaborators Currently, do you professionally collaborate/work with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and 96 8.17 1.38 94 7.41 1.95 knowledge) to help Moldova solve its most complicated development challenges?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators 18Only 244 respondents provided information about their level of collaboration with the World Bank Group (question H3 in the questionnaire). Therefore, only these respondents were included in the analysis presented in this appendix. 85 World Bank Group Country Opinion Survey 2016: Moldova B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Moldova, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Moldova? (Choose no more than THREE) Percentage of Respondents Collaborating Not collaborating (Responses combined) with the WBG with the WBG Health and communicable/non-communicable diseases 6.6% 2.3% Crime and violence 0.0% 2.3% Transport 5.7% 11.3% Agricultural development 17.0% 15.8% Global/regional integration 4.7% 5.3% Job creation/employment 26.4% 20.3% Public sector governance/reform 38.7% 41.4% Social protection 8.5% 10.5% Rural development 8.5% 15.8% Private sector development and foreign direct investment 22.6% 15.0% Education* 20.8% 33.8% Energy 5.7% 3.8% Gender equity 0.0% 1.5% Financial markets 2.8% 3.0% Urban development 0.9% 3.0% Economic growth 34.9% 32.3% Land administration 0.9% 0.8% Water and sanitation 6.6% 3.0% Food security 3.8% 0.8% Climate change 1.9% 1.5% Information and communications technology 0.9% 1.5% Trade and exports 7.5% 6.8% Equality of opportunity 2.8% 3.0% Law and justice 17.0% 12.8% Regulatory framework 5.7% 2.3% Environmental sustainability 2.8% 0.8% Natural resource management 0.0% 0.0% Poverty reduction 13.2% 13.5% Anti corruption 32.1% 30.8% Disaster management 0.9% 0.0% *Significantly different between collaborators and non-collaborators 86 World Bank Group Country Opinion Survey 2016: Moldova B. Overall Attitudes toward the World Bank Group (continued) To what extent do you agree with the following statements about the World Bank Group’s work in Moldova? (1-Strongly disagree, 10-Strongly agree) Currently, do you professionally collaborate/work with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD Overall the World Bank Group currently plays a 102 7.94 1.44 111 6.97 1.91 relevant role in development in Moldova* The World Bank Group’s work is aligned with what I 99 7.78 1.63 103 6.80 2.17 consider the development priorities for Moldova* *Significantly different between collaborators and non-collaborators To what extent is the World Bank Group an effective development partner in Moldova, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Currently, do you professionally collaborate/work with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD Responsiveness to needs* 94 7.29 1.78 91 6.55 1.98 Flexibility (in terms of the institution’s products and 91 6.85 1.82 83 6.11 1.93 services)* Flexibility (in terms of changing country 88 6.98 1.78 86 6.02 2.06 circumstances)* Being inclusive* 80 7.28 1.56 77 6.69 2.03 Openness (sharing data and other information)* 94 7.98 1.59 87 7.17 2.04 Collaboration with the Government* 90 8.24 1.29 92 7.47 1.81 The speed in which it gets things accomplished on 86 7.08 1.78 84 6.27 2.00 the ground* Ease of access to the people at the World Bank Group who are making decisions important to my 90 7.72 1.99 80 5.93 2.51 work* Collaboration with civil society* 74 7.28 1.96 93 6.12 2.44 Staff accessibility* 89 7.89 1.82 78 6.18 2.37 Collaboration with other donors and development 82 8.05 1.51 74 6.97 2.09 partners* Collaboration with the private sector* 71 7.03 1.93 73 6.03 2.25 Straightforwardness and honesty 88 8.37 1.57 81 7.88 1.96 Treating clients and stakeholders in Moldova with 90 8.54 1.48 82 8.12 1.81 respect Being a long-term partner 91 8.76 1.35 84 8.33 1.65 *Significantly different between collaborators and non-collaborators 87 World Bank Group Country Opinion Survey 2016: Moldova C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Moldova? (1-Not important at all, 10-Very important) Currently, do you professionally collaborate/work with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD Crime and violence* 80 5.41 2.80 101 6.30 2.42 Financial markets 91 8.18 1.89 105 8.14 1.93 Transport 94 8.52 1.63 104 8.23 1.74 Anti corruption 94 8.93 1.65 109 8.95 1.70 Law and justice 94 8.72 1.75 106 8.60 1.75 Urban development 91 7.63 2.07 104 8.00 1.86 Environmental sustainability 85 7.82 1.76 99 8.08 1.83 Trade and exports 92 8.14 1.83 100 8.18 1.68 Information and communications technology 91 7.92 1.96 100 7.79 1.78 Poverty reduction 94 9.23 1.24 104 8.91 1.59 Gender equity 87 6.51 2.74 96 7.00 2.49 Private sector development and foreign direct 96 8.95 1.32 104 8.61 1.78 investment Land administration 86 7.15 2.25 98 7.47 2.08 Water and sanitation 91 8.11 2.09 99 8.07 1.76 Regulatory framework 84 8.27 1.67 97 8.21 1.73 Economic growth 96 9.18 1.19 106 8.92 1.67 Energy 91 8.60 1.52 100 8.35 1.74 Disaster management 84 7.38 2.35 93 7.48 1.99 Public sector governance/reform 90 9.08 1.42 110 8.92 1.61 Job creation/employment 91 8.62 1.69 108 8.45 1.86 Health and communicable/non-communicable 85 7.65 2.29 102 7.73 2.13 diseases Equality of opportunity 84 7.54 2.32 100 7.50 2.12 Social protection 86 7.99 2.01 99 7.89 2.15 Rural development 88 8.40 1.73 105 8.53 1.79 Global/regional integration 87 8.24 2.01 96 8.10 1.96 Food security 87 7.49 2.32 98 8.02 1.87 Natural resource management 85 6.81 2.70 93 7.26 2.22 Climate change 89 7.47 2.39 98 7.71 2.15 Agricultural development 93 8.55 1.80 105 8.73 1.56 Education 94 8.64 2.00 108 9.05 1.67 *Significantly different between collaborators and non-collaborators 88 World Bank Group Country Opinion Survey 2016: Moldova C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Moldova? (1-Not effective at all, 10-Very effective) Currently, do you professionally collaborate/work with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD Gender equity 29 6.79 2.48 38 6.58 2.34 Information and communications technology* 41 7.76 1.83 41 6.88 2.03 Transport 56 7.88 1.60 58 7.38 1.92 Crime and violence 26 5.69 2.28 30 5.73 2.33 Law and justice 36 6.28 2.26 48 6.13 2.39 Urban development 41 6.56 2.10 46 6.13 2.15 Environmental sustainability* 46 7.57 1.63 44 6.41 2.29 Regulatory framework* 49 7.76 1.64 43 6.37 2.51 Health and communicable/non-communicable 40 7.48 1.85 41 6.83 2.16 diseases Poverty reduction* 65 7.66 1.79 64 6.67 2.36 Anti corruption 48 6.83 2.33 60 6.03 2.66 Private sector development and foreign direct 60 7.53 2.09 53 6.47 2.23 investment* Land administration 33 6.48 2.40 34 5.76 2.61 Water and sanitation* 45 7.82 1.59 55 6.98 2.00 Trade and exports 52 7.25 2.05 49 6.59 2.14 Economic growth* 68 7.57 1.92 58 6.71 2.35 Disaster management* 30 7.57 1.92 36 6.28 2.46 Public sector governance/reform* 61 7.38 1.86 62 6.37 2.55 Job creation/employment* 50 7.02 1.98 55 6.11 2.07 Financial markets 36 7.19 2.05 45 6.29 2.42 Equality of opportunity 34 7.12 1.82 44 6.36 2.23 Energy 48 7.69 1.85 50 7.30 1.95 Rural development 50 7.40 2.08 59 6.98 2.22 Global/regional integration 43 7.07 2.34 40 6.70 2.29 Food security 40 7.15 1.96 40 6.80 2.30 Education* 58 7.90 1.56 58 6.64 2.69 Social protection* 45 7.58 1.82 47 6.26 2.54 Climate change 36 7.00 2.33 36 6.28 2.66 Agricultural development 53 7.40 2.11 53 6.85 2.16 Natural resource management 24 6.50 2.30 34 6.24 2.36 *Significantly different between collaborators and non-collaborators 89 World Bank Group Country Opinion Survey 2016: Moldova C. World Bank Group’s Effectiveness and Results (continued) Currently, do you professionally collaborate/work with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD To what extent does the World Bank Group’s work 89 7.22 1.65 90 6.80 2.07 help to achieve development results in Moldova? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Moldova? (1-Strongly disagree, 10-Strongly agree) Currently, do you professionally collaborate/work with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD The World Bank Group’s financial instruments (i.e., investment lending, Development Policy Loan, 88 7.22 1.64 82 6.30 2.27 Trust Funds, Program 4 Result, etc.) meet the needs of Moldova* The World Bank Group meets Moldova’s needs for knowledge services (e.g., research, analysis, data, 90 7.37 1.69 87 7.06 2.15 technical assistance) *Significantly different between collaborators and non-collaborators Currently, do you professionally collaborate/work with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD To what extent do you believe the World Bank Group measures and corrects its work in real time in 82 7.29 1.79 73 6.78 1.93 Moldova? (1-To no degree at all, 10-To a very significant degree) 90 World Bank Group Country Opinion Survey 2016: Moldova D. The World Bank Group’s Knowledge Work and Activities In Moldova, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Currently, do you professionally collaborate/work with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD Are timely 84 8.23 1.31 92 7.89 1.89 Include appropriate level of stakeholder 81 7.68 1.47 74 7.36 1.78 involvement during preparation Lead to practical solutions 85 7.54 1.43 84 7.32 1.91 Are accessible (well written and easy to 90 7.94 1.34 87 7.30 2.13 understand)* Are source of relevant information on global good 90 8.36 1.23 91 8.10 1.90 practices Are adequately disseminated* 84 7.70 1.44 83 6.96 2.33 Are translated enough into local language 82 7.56 1.82 83 7.34 2.19 Are adaptable to Moldova’s specific development 82 7.37 1.86 80 6.88 2.17 challenges and country circumstances *Significantly different between collaborators and non-collaborators Currently, do you professionally collaborate/work with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work 85 7.74 1.57 94 7.85 1.87 and activities make to development results in your country? Overall, how would you rate the technical quality of the World Bank Group's knowledge work and 85 8.02 1.36 83 7.39 2.09 activities?* (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between collaborators and non-collaborators 91 World Bank Group Country Opinion Survey 2016: Moldova E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Currently, do you professionally collaborate/work with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD The World Bank Group disburses funds promptly* 53 7.45 1.80 54 6.22 2.07 The World Bank Group effectively monitors and 75 7.96 1.61 69 7.28 2.12 evaluates the projects and programs it supports* The World Bank Group’s approvals and reviews are 68 7.57 1.71 61 7.13 2.05 done in a timely fashion The World Bank Group’s “Safeguard Policy” 50 7.74 1.74 51 7.37 1.95 requirements are reasonable The World Bank Group’s conditions on its lending 67 7.78 1.53 61 6.74 2.33 are reasonable* The World Bank Group takes decisions quickly in 61 7.16 1.99 64 6.50 2.38 Moldova Working with the World Bank Group increases 82 8.10 1.70 80 7.95 1.76 Moldova’s institutional capacity Where country systems (e.g., procurement, financial management, etc.) are adequate, the 61 7.87 1.86 50 7.40 2.06 World Bank Group makes appropriate use of them The World Bank Group provides effective implementation support (i.e., supervision of 77 8.12 1.72 71 7.42 2.05 projects)* *Significantly different between collaborators and non-collaborators Currently, do you professionally collaborate/work with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD To what extent do you believe that the World Bank Group’s work helps to find solutions that promote 66 7.21 1.70 76 6.80 2.05 private public partnerships in Moldova? (1-To no degree at all, 10-To a very significant degree) G. Communication and Information Sharing Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Currently, do you professionally collaborate/work with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD I find the World Bank Group’s websites easy to 79 7.77 1.43 70 7.80 1.66 navigate I find the information on the World Bank Group’s 81 8.06 1.39 69 8.16 1.37 websites useful The World Bank Group’s social media channel are 54 7.72 1.96 59 8.02 1.55 valuable sources of information about the institution When I need information from the World Bank 81 7.83 1.84 73 7.63 2.16 Group I know how to find it The World Bank Group is responsive to my 65 8.48 1.59 48 7.85 1.53 information requests and inquiries* *Significantly different between collaborators and non-collaborators 92 World Bank Group Country Opinion Survey 2016: Moldova Appendix E: Responses to Selected Questions by Year19 All data presented in this appendix are weighted. As a result, means of the FY 2016 data and the total number of respondents indicated will be slightly different from the aggregated responses in Appendix A. Similarly, responses from FY 2013 respondents and the total number of respondents indicated may differ from those reported in the FY 2013 COS report. FY 2013 Number of comparable respondents = 293  FY 2016 Number of comparable respondents = 241 By weighting, FY 2013 and FY 2016 have the same stakeholder composition and thus are comparable. The weighted percentage of a stakeholder group is determined by the extent to which the World Bank Group interacts with them in the country and the percentage this group usually makes up in the past aggregated annual global data. The weighted stakeholder breakdown is presented below: Percentage of Respondents FY 2016 FY 2013 Office of the President; Office of the Prime Minister; Office of Minister 5.0% 5.0% Office of Parliamentarian 5.0% 5.0% Government Institutions 25.0% 25.0% Local government 10.0% 10.0% Bilateral/ Multilateral Agency 10.0% 10.0% Civil Society 20.0% 20.0% Private Sector 10.0% 10.0% Academia/ Research Institute/ Think Tank 10.0% 10.0% Media 5.0% 5.0% A. General Issues Facing Moldova In general would you say that Moldova is headed in…?* Percentage of Respondents FY 2016 FY 2013 The right direction 39.7% 67.0% The wrong direction 37.1% 8.7% Not sure 23.1% 24.3% *Significantly different between FY2016 and FY2013 B. Overall Attitudes toward the World Bank Group year FY 2016 FY 2013 N Mean SD N Mean SD How familiar are you with the work of the World 233 6.08 2.36 293 6.64 1.92 Bank Group in Moldova?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between FY2016 and FY2013 year FY 2016 FY 2013 N Mean SD N Mean SD Overall, please rate your impression of the World 204 7.32 1.76 273 7.09 1.91 Bank Group’s effectiveness in Moldova. (1-Not effective at all, 10-Very effective) 19 Only those questions that were asked in the FY 2013 and FY 2016 Country Surveys, with similar response scales/options, are presented. 93 World Bank Group Country Opinion Survey 2016: Moldova B. Overall Attitudes toward the World Bank Group (continued) year FY 2016 FY 2013 N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and 187 7.74 1.77 217 7.69 1.71 knowledge) to help Moldova solve its most complicated development challenges? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group’s work in Moldova? (1-Strongly disagree, 10-Strongly agree) year FY 2016 FY 2013 N Mean SD N Mean SD Overall the World Bank Group currently plays a 211 7.43 1.76 278 7.48 1.90 relevant role in development in Moldova The World Bank Group’s work is aligned with what I consider the development priorities for 200 7.22 2.01 271 7.03 1.90 Moldova To what extent is the World Bank Group an effective development partner in Moldova, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) year FY 2016 FY 2013 N Mean SD N Mean SD Responsiveness to needs 184 6.88 1.95 250 7.16 1.96 Flexibility (in terms of the institution’s products 173 6.46 1.93 236 6.76 1.84 and services) Flexibility (in terms of changing country 175 6.48 2.00 241 6.68 1.85 circumstances) Being inclusive 158 6.96 1.83 185 6.99 1.85 Openness (sharing data and other information) 180 7.51 1.92 238 7.36 1.89 Collaboration with the Government* 181 7.77 1.72 258 8.25 1.40 The speed in which it gets things accomplished 169 6.66 1.94 on the ground Ease of access to the people at the World Bank Group who are making decisions important to 170 6.87 2.42 my work Collaboration with civil society 168 6.56 2.33 Staff accessibility 167 7.05 2.29 227 7.37 1.83 Collaboration with other donors and 157 7.51 1.94 189 7.75 1.64 development partners Collaboration with the private sector 144 6.43 2.18 Straightforwardness and honesty 168 8.14 1.78 233 7.92 1.78 Treating clients and stakeholders in Moldova 173 8.33 1.64 248 7.95 1.78 with respect* Being a long-term partner 175 8.53 1.55 *Significantly different between FY2016 and FY2013 94 World Bank Group Country Opinion Survey 2016: Moldova C. World Bank Group’s Effectiveness and Results How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Moldova? (1-Not effective at all, 10-Very effective) year FY 2016 FY 2013 N Mean SD N Mean SD Gender equity 68 6.58 2.42 Inform ation and com m unications technology 82 7.21 2.02 226 7.03 2.04 Trans port* 115 7.57 1.73 215 6.28 1.96 Crim e and violence 57 5.61 2.32 Law and jus tice* 85 6.08 2.34 206 5.32 2.02 Urban developm ent 89 6.23 2.11 Environm ental s us tainability 91 6.92 2.10 Regulatory fram ework 91 7.04 2.20 Health and com m unicable/non-com m unicable 81 7.09 2.10 198 6.72 1.99 dis eas es Poverty reduction* 131 7.11 2.13 239 6.18 2.19 Anti corruption 109 6.32 2.54 Private s ector developm ent and foreign direct 113 6.92 2.25 inves tm ent Land adm inis tration 69 6.00 2.54 Water and s anitation* 102 7.36 1.85 219 6.64 2.00 Trade and exports * 102 6.82 2.14 196 6.33 1.99 Econom ic growth* 128 7.08 2.17 255 6.63 1.88 Dis as ter m anagem ent 65 6.72 2.37 Public s ector governance/reform 123 6.79 2.29 246 6.36 1.99 Job creation/em ploym ent* 107 6.46 2.05 231 5.79 1.93 Financial m arkets 82 6.52 2.32 185 6.18 2.09 Equality of opportunity 79 6.66 2.09 Energy* 97 7.34 1.97 209 6.49 2.06 Rural developm ent 109 7.12 2.16 Global/regional integration 84 6.81 2.31 Food s ecurity 83 6.87 2.19 Education* 120 7.20 2.30 214 6.50 2.18 Social protection* 95 6.82 2.31 215 6.26 2.12 Clim ate change 72 6.60 2.54 182 6.27 2.37 Agricultural developm ent 109 7.10 2.11 Natural res ource m anagem ent 60 6.25 2.30 *Significantly different between FY2016 and FY2013 year FY 2016 FY 2013 N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve development results in 179 6.93 1.88 271 6.85 1.85 Moldova? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Moldova? (1-Strongly disagree, 10-Strongly agree) year FY 2016 FY 2013 N Mean SD N Mean SD The World Bank Group’s financial instruments (i.e., investment lending, Development Policy 171 6.71 2.04 264 6.90 1.77 Loan, Trust Funds, Program 4 Result, etc.) meet the needs of Moldova The World Bank Group meets Moldova’s needs for knowledge services (e.g., research, analysis, 179 7.17 1.94 252 6.94 1.95 data, technical assistance) 95 World Bank Group Country Opinion Survey 2016: Moldova D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? Percentage of Respondents FY 2016 FY 2013 Weekly 4.4% 3.1% Monthly 25.2% 20.5% A few times a year 38.3% 33.9% Rarely 25.7% 37.0% Never 6.3% 5.5% In Moldova, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) year FY 2016 FY 2013 N Mean SD N Mean SD Are timely 177 8.01 1.66 256 7.71 1.90 Include appropriate level of stakeholder 158 7.50 1.65 237 7.26 1.83 involvement during preparation Lead to practical solutions 170 7.40 1.69 Are accessible (well written and easy to 179 7.59 1.82 270 7.25 1.89 understand) Are source of relevant information on global 182 8.25 1.59 259 7.79 1.71 good practices* Are adequately disseminated* 170 7.35 1.98 242 6.90 1.94 Are translated enough into local language 166 7.46 2.03 224 7.75 1.89 Are adaptable to Moldova’s specific development 164 7.11 2.02 256 7.12 1.99 challenges and country circumstances *Significantly different between FY2016 and FY2013 year FY 2016 FY 2013 N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work 180 7.75 1.76 271 7.41 1.83 and activities make to development results in your country? Overall, how would you rate the technical quality of the World Bank Group's knowledge work and 170 7.72 1.78 261 7.81 1.60 activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) 96 World Bank Group Country Opinion Survey 2016: Moldova E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) year FY 2016 FY 2013 N Mean SD N Mean SD The World Bank Group disburses funds promptly 107 6.74 2.07 184 6.89 2.23 The World Bank Group effectively monitors and 143 7.57 1.95 252 7.50 2.05 evaluates the projects and programs it supports The World Bank Group’s approvals and reviews 129 7.32 1.92 221 7.23 1.90 are done in a timely fashion The World Bank Group’s “Safeguard Policy” 101 7.52 1.86 174 7.13 2.06 requirements are reasonable The World Bank Group’s conditions on its 128 7.29 2.04 233 7.18 2.09 lending are reasonable The World Bank Group takes decisions quickly in 127 6.82 2.23 Moldova Working with the World Bank Group increases 162 7.96 1.80 268 7.74 1.90 Moldova’s institutional capacity Where country systems (e.g., procurement, financial management, etc.) are adequate, the 112 7.59 1.99 153 7.25 1.98 World Bank Group makes appropriate use of them The World Bank Group provides effective implementation support (i.e., supervision of 147 7.71 1.95 238 7.65 2.08 projects) 97 World Bank Group Country Opinion Survey 2016: Moldova G. Communication and Information Sharing Are you aware of the World Bank Group's Access to Information Policies under which the World Bank Group discloses any information in its possession that is not on a list of exceptions?* Percentage of Respondents FY 2016 FY 2013 Yes 35.6% 53.8% No 64.4% 46.2% *Significantly different between FY2016 and FY2013 Have you requested information from the World Bank Group on its activities in the past year? Percentage of Respondents FY 2016 FY 2013 Yes 23.6% 21.7% No 76.4% 78.3% Were you able to obtain this information?* Percentage of Respondents FY 2016 FY 2013 Yes 85.4% 98.3% No 14.6% 1.7% *Significantly different between FY2016 and FY2013 Do you have access to the Internet? Percentage of Respondents FY 2016 FY 2013 Yes 100.0% 100.0% No 0.0% 0.0% Do you use/have you used the World Bank Group website?* Percentage of Respondents FY 2016 FY 2013 Yes 72.2% 84.3% No 27.8% 15.7% *Significantly different between FY2016 and FY2013 Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) year FY 2016 FY 2013 N Mean SD N Mean SD I find the World Bank Group’s websites easy to 148 7.82 1.52 230 7.66 1.71 navigate I find the information on the World Bank Group’s 149 8.06 1.43 228 8.01 1.55 websites useful When I need information from the World Bank 153 7.70 2.00 234 7.35 2.16 Group I know how to find it The World Bank Group is responsive to my 111 8.18 1.63 188 7.90 1.82 information requests and inquiries 98 World Bank Group Country Opinion Survey 2016: Moldova Appendix F: Indicator Questions as a Function of Exposure to the World Bank Group Currently, do you professionally Which of the following describes most of your exposure to the World Bank Group in Moldova? (Choose no more than TWO) collaborate/work with the World Bank Indicator Question Group in your country? Observer Use WB reports/data Engage in WB activities Collaborate Use WB website Not collaborating Collaborating with No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean with the WBG the WBG Overall, please rate your impression of the World Bank 6.84 7.87 7.61 6.74 7.25 7.56 7.26 7.57 7.11 7.90 7.33 7.47 Group’s effectiveness in Moldova. Overall the World Bank Group currently plays a relevant 6.97 7.94 7.68 6.81 7.31 7.59 7.21 7.77 7.18 7.93 7.46 7.27 role in development in Moldova The World Bank Group’s work is aligned with what I 6.80 7.78 7.55 6.60 7.25 7.26 6.95 7.80 6.96 7.89 7.34 7.02 consider the development priorities for Moldova Responsiveness to needs 6.55 7.29 7.29 6.04 6.92 6.90 6.66 7.34 6.74 7.27 6.92 6.91 Flexibility (in terms of the institution’s products and 6.11 6.85 6.75 5.84 6.55 6.35 6.31 6.78 6.32 6.80 6.52 6.34 services) Flexibility (in terms of changing country circumstances) 6.02 6.98 6.86 5.74 6.62 6.34 6.27 6.97 6.27 7.02 6.54 6.45 Being inclusive 6.69 7.27 7.34 6.21 6.92 7.13 6.74 7.41 6.83 7.35 7.03 6.86 Openness (sharing data and other information) 7.17 7.98 7.88 6.90 7.48 7.76 7.45 7.83 7.40 7.96 7.57 7.60 Collaboration with the Government 7.47 8.24 7.93 7.54 7.79 7.83 7.76 7.89 7.68 8.12 7.83 7.76 The speed in which it gets things accomplished on the 6.27 7.08 6.99 5.94 6.81 6.45 6.36 7.22 6.50 7.06 6.73 6.54 ground Ease of access to the people at the World Bank Group 5.93 7.72 7.30 5.84 6.84 6.92 6.47 7.55 6.37 7.91 7.03 6.37 who are making decisions important to my work Collaboration with civil society 6.12 7.28 6.95 5.82 6.45 6.84 6.39 6.96 6.39 7.21 6.55 6.69 Staff accessibility 6.18 7.89 7.45 6.13 6.95 7.31 6.85 7.47 6.73 7.84 7.16 6.85 Collaboration with other donors and development 6.97 8.05 7.82 6.83 7.45 7.69 7.31 7.96 7.32 8.00 7.54 7.58 partners Collaboration with the private sector 6.03 7.03 6.88 5.56 6.40 6.58 6.13 7.08 6.20 7.18 6.59 6.11 Straightforwardness and honesty 7.88 8.37 8.34 7.53 8.06 8.19 7.86 8.52 7.98 8.38 8.17 7.90 Treating clients and stakeholders in Moldova with 8.12 8.54 8.43 8.04 8.25 8.42 8.16 8.57 8.29 8.37 8.39 8.10 respect Being a long-term partner 8.33 8.76 8.66 8.29 8.56 8.52 8.49 8.65 8.44 8.77 8.58 8.44 To what extent does the World Bank Group’s work help 6.80 7.22 7.13 6.62 6.83 7.19 6.90 7.11 6.82 7.30 6.98 6.93 to achieve development results in Moldova? The World Bank Group’s financial instruments (i.e., investment lending, Development Policy Loan, Trust 6.30 7.22 6.97 6.30 6.73 6.83 6.60 7.11 6.52 7.28 6.83 6.60 Funds, Program 4 Result, etc.) meet the needs of Moldova The World Bank Group meets Moldova’s needs for knowledge services (e.g., research, analysis, data, 7.06 7.37 7.32 6.94 7.05 7.46 7.10 7.42 7.07 7.51 7.25 7.11 technical assistance) World Bank Group's knowledge work and activities are adaptable to Moldova’s specific development 6.88 7.37 7.30 6.78 7.02 7.32 7.05 7.31 7.04 7.38 7.17 7.05 challenges and country circumstances Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities 7.85 7.74 7.74 7.84 7.88 7.61 7.75 7.81 7.87 7.55 7.69 7.98 make to development results in your country? Overall, how would you rate the technical quality of the 7.39 8.02 7.79 7.58 7.77 7.67 7.65 7.88 7.58 8.06 7.76 7.64 World Bank Group's knowledge work and activities? The World Bank Group takes decisions quickly in 6.50 7.16 7.10 6.20 6.77 6.85 6.65 7.13 6.62 7.22 6.73 7.03 Moldova Where country systems (e.g., procurement, financial management, etc.) are adequate, the World Bank 7.40 7.87 7.86 6.93 7.72 7.48 7.46 7.88 7.49 7.86 7.49 8.09 Group makes appropriate use of them Yellow highlight indicates significant difference between Yes and No means. 99 World Bank Group Country Opinion Survey 2016: Moldova Appendix G: Moldova FY 2016 Questionnaire World Bank Group Country Survey FY16 – Moldova The World Bank Group is interested in gauging the views of clients and partners who are either involved in development in Moldova or who observe activities related to social and economic development. The following survey will give the World Bank Group’s team that works in Moldova, greater insight into how the Bank’s work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders, and to develop more effective strategies that support development in Moldova. A local independent firm has been hired to oversee the logistics of this survey. This ensures anonymity and confidentiality. We hope you’ll be candid. Finally, the survey relates to the World Bank Group’s work. The World Bank Group consists of IBRD, IDA, IFC, MIGA, and ICSID. When responding to the survey, please consider the area of the World Bank Group with which you are most familiar. To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. SECTION A: GENERAL ISSUES FACING MOLDOVA A1. In general would you say that Moldova is headed in ... ? 1 The right direction 2 The wrong direction 3 Not sure 100 World Bank Group Country Opinion Survey 2016: Moldova SECTION A: GENERAL ISSUES A2. Listed below are a number of development priorities in Moldova. Please identify which of the following you consider the most important development priorities in Moldova? (Choose no more than THREE) 1 Global/regional integration 16 Climate change (e.g., mitigation, adaptation) 2 Food security 17 Poverty reduction Public sector governance/reform (i.e., government 3 effectiveness, public financial management, public 18 Transport (e.g., roads, bridges, transportation) expenditure, fiscal system reform) Social protection (e.g., pensions, targeted social 4 19 Education assistance) 5 Gender equity 20 Agricultural development Private sector development and foreign direct 6 21 Trade and exports investment 7 Urban development 22 Crime and violence 8 Energy 23 Anti corruption 9 Job creation/employment 24 Law and justice (e.g., judicial system) Regulatory framework (including corporate financial 10 Rural development 25 reporting) 11 Financial markets 26 Land administration 12 Water and sanitation 27 Natural resource management (e.g., oil, gas, mining) 13 Environmental sustainability 28 Economic growth 14 Equality of opportunity (i.e., equity) 29 Disaster management Health and communicable/non-communicable 15 30 Information and communications technology diseases 101 World Bank Group Country Opinion Survey 2016: Moldova SECTION A: GENERAL ISSUES A3. The World Bank Group has committed itself to twin goals: ending extreme poverty by 2030 and boosting shared prosperity. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Moldova? (Choose no more than THREE) 1 Water and sanitation 16 Anti corruption 2 Equality of opportunity (i.e., equity) 17 Education Private sector development and foreign direct 3 Rural development 18 investment 4 Climate change (e.g., mitigation, adaptation) 19 Energy Public sector governance/reform (i.e., government 5 Global/regional integration 20 effectiveness, public financial management, public expenditure, fiscal system reform) Health and communicable/non-communicable 6 Gender equity 21 diseases 7 Economic growth 22 Natural resource management (e.g., oil, gas, mining) 8 Urban development 23 Environmental sustainability Regulatory framework (including corporate 9 24 Agricultural development financial reporting) Social protection (e.g., pensions, targeted 10 25 Disaster management social assistance) 11 Law and justice (e.g., judicial system) 26 Job creation/employment 12 Transport (e.g., roads, bridges, transportation) 27 Financial markets 13 Crime and violence 28 Trade and exports 14 Land administration 29 Food security 15 Information and communications technology 102 World Bank Group Country Opinion Survey 2016: Moldova SECTION A: GENERAL ISSUES A4. The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Moldova? (Choose no more than TWO) 1 Consistent economic growth 2 More reliable social safety net 3 Greater access to micro-finance for the poor 4 Greater voice and participation for citizens to help ensure greater accountability 5 Greater access to health and nutrition for citizens 6 Better entrepreneurial opportunities (i.e., to start small and medium sized businesses) 7 A growing middle class 8 Better opportunity for the poor who live in rural areas 9 Better opportunity for the poor who live in urban areas 10 Better employment opportunities for young people 11 Better employment opportunities for women 12 Greater equity of fiscal policy 13 Education and training that better ensure job opportunity 14 Better quality public services 15 Better governance 16 Better control of corruption 17 Other (please specify):_____________________________________ 103 World Bank Group Country Opinion Survey 2016: Moldova SECTION A: GENERAL ISSUES A5. Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem or not a problem at all in Moldova? (Select only ONE response) 1 A very big problem 2 A moderately big problem 3 A small problem 4 Not a problem at all 5 Don’t know A6. In your view, is global climate change a very serious problem, somewhat serious, not too serious, or not a problem? (Select only ONE response) 1 A very serious problem 2 A somewhat serious problem 3 Not too serious problem 4 Not a problem 5 Don’t know A7. Do you think that poverty in Moldova to a larger extent is the result of … ? (Select only ONE response) 1 State action 2 Personal action 3 Both state and personal action 4 Neither 5 Don’t know 104 World Bank Group Country Opinion Survey 2016: Moldova SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B1. How familiar are you with the work of the World Bank Group in Moldova? 1 2 3 4 5 6 7 8 9 10 Not familiar at all Extremely familiar B2. Overall, please rate your impression of the World Bank Group’s effectiveness in Moldova. 1 2 3 4 5 6 7 8 9 10  Not effective at Very effective Don't know all B3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Moldova solve its most complicated development challenges? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree B4. When thinking about how the World Bank Group can have the most impact on development results in Moldova, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Moldova? (Choose no more than THREE) Health and communicable/non-communicable 1 16 Economic growth diseases 2 Crime and violence 17 Land administration 3 Transport (e.g., roads, bridges, transportation) 18 Water and sanitation 4 Agricultural development 19 Food security 5 Global/regional integration 20 Climate change (e.g., mitigation, adaptation) 6 Job creation/employment 21 Information and communications technology Public sector governance/reform (i.e., government 7 effectiveness, public financial management, public 22 Trade and exports expenditure, fiscal system reform) Social protection (e.g., pensions, targeted social 8 23 Equality of opportunity (i.e., equity) assistance) 9 Rural development 24 Law and justice (e.g., judicial system) Private sector development and foreign direct Regulatory framework (including corporate financial 10 25 investment reporting) 11 Education 26 Environmental sustainability 12 Energy 27 Natural resource management (e.g., oil, gas, mining) 13 Gender equity 28 Poverty reduction 14 Financial markets 29 Anti corruption 15 Urban development 30 Disaster management 105 World Bank Group Country Opinion Survey 2016: Moldova SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B5. When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Moldova? Greatest Value Second Greatest Value (Choose only ONE) (Choose only ONE) 1 Policy advice, studies, analyses   2 Data and statistics   3 Convening/facilitating   4 Financial resources   5 Capacity development   6 Technical assistance   Help to bring discipline/effective supervision to 7   implementation of investment projects 8 Mobilizing third party financial resources   9 Donor coordination   Linkage to non-Bank expertise (i.e., South-South 10   knowledge sharing) 11 Other (please specify): ________________________   B6. Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Moldova? (Choose no more than TWO) 1 Too influenced by Western interests 2 Not exploring alternative policy options 3 Not collaborating enough with stakeholders outside the Government 4 Its advice and strategies are not relevant to practical problem solving 5 Not enough public disclosure of its work 6 Arrogant in its approach 7 Not client focused 8 The credibility of its knowledge/data 9 Not enough visibility of the work it is doing in the country 10 Not willing to honestly criticize policies and reform efforts in the country 11 Staff too inaccessible 12 Imposing technocratic solutions without regard to political realities World Bank Group’s processes too slow and complex (e.g., too bureaucratic in its operational policies and 13 procedures) 14 Not aligned with other donors’ work 15 Not aligned with country priorities 16 Not adequately sensitive to political/social realities in Moldova 17 Other (please specify): __________________________________________________ 18 Don’t know 106 World Bank Group Country Opinion Survey 2016: Moldova SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B7. Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Moldova? (Choose no more than TWO) 1 Trust Fund management 2 Knowledge products/services (analytical work, studies, surveys, etc.) 3 Capacity development 4 Technical assistance (advice, best practice, international experience, etc.) 5 Investment lending (financing specific projects) 6 Policy based lending / budget support to the Government 7 Multi-sectoral approaches 8 Other (please specify): __________________________________________________ 9 Don’t know B8. To what extent do you believe that the World Bank Group’s work and support help the poorest in Moldova? (Select only ONE response) 1 To a fully sufficient degree 2 To a somewhat sufficient degree 3 To a somewhat insufficient degree 4 To a very insufficient degree 5 Don’t know B9. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) 1 Parliament 7 NGOs/Community Based Organizations (CBOs) 2 Donor community 8 Youth/university groups 3 Media 9 Beneficiaries 4 Local Government 10 Foundations 5 Private sector 11 Other (please specify): _____________________ 6 Academia/think tanks/research institutes 12 Don’t know To what extent do you agree with the following statements about the World Bank Group’s work in Moldova? Strongly Strongly Don't disagree agree know Overall the World Bank Group currently plays a B10 1 2 3 4 5 6 7 8 9 10  relevant role in development in Moldova The World Bank Group’s work is aligned with what I B11 1 2 3 4 5 6 7 8 9 10  consider the development priorities for Moldova 107 World Bank Group Country Opinion Survey 2016: Moldova SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP To what extent is the World Bank Group an effective development partner in Moldova, in terms of each of the following? To no To a very Don't degree at significant know all degree B12 Responsiveness to needs 1 2 3 4 5 6 7 8 9 10  Flexibility (in terms of the institution’s products and B13 1 2 3 4 5 6 7 8 9 10  services) Flexibility (in terms of changing country B14 1 2 3 4 5 6 7 8 9 10  circumstances) B15 Being inclusive 1 2 3 4 5 6 7 8 9 10  B16 Openness (sharing data and other information) 1 2 3 4 5 6 7 8 9 10  B17 Collaboration with the Government 1 2 3 4 5 6 7 8 9 10  The speed in which it gets things accomplished on B18 1 2 3 4 5 6 7 8 9 10  the ground Ease of access to the people at the World Bank B19 Group who are making decisions important to my 1 2 3 4 5 6 7 8 9 10  work B20 Collaboration with civil society 1 2 3 4 5 6 7 8 9 10  B21 Staff accessibility 1 2 3 4 5 6 7 8 9 10  Collaboration with other donors and development B22 1 2 3 4 5 6 7 8 9 10  partners B23 Collaboration with the private sector 1 2 3 4 5 6 7 8 9 10  B24 Straightforwardness and honesty 1 2 3 4 5 6 7 8 9 10  Treating clients and stakeholders in Moldova with B25 1 2 3 4 5 6 7 8 9 10  respect B26 Being a long-term partner 1 2 3 4 5 6 7 8 9 10  B27. When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) 1 The Government works inefficiently 2 Poor donor coordination 3 The World Bank Group is not sensitive enough to political/social realities on the ground 4 Lack of/inadequate levels of capacity in Government 5 There is not an adequate level of citizen/civil society participation 6 The World Bank Group works too slowly 7 The World Bank Group does not do adequate follow through/follow-up 8 Political pressures and obstacles 9 Reforms are not well thought out in light of country challenges 10 Other (please specify): ________________________________________ 108 World Bank Group Country Opinion Survey 2016: Moldova SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C1. In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Moldova? Not important Very Don't at all important know 1 Crime and violence 1 2 3 4 5 6 7 8 9 10  2 Financial markets 1 2 3 4 5 6 7 8 9 10  3 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10  4 Anti corruption 1 2 3 4 5 6 7 8 9 10  5 Law and justice (e.g., judicial system) 1 2 3 4 5 6 7 8 9 10  6 Urban development 1 2 3 4 5 6 7 8 9 10  7 Environmental sustainability 1 2 3 4 5 6 7 8 9 10  8 Trade and exports 1 2 3 4 5 6 7 8 9 10  9 Information and communications technology 1 2 3 4 5 6 7 8 9 10  10 Poverty reduction 1 2 3 4 5 6 7 8 9 10  11 Gender equity 1 2 3 4 5 6 7 8 9 10  Private sector development and foreign direct 12 1 2 3 4 5 6 7 8 9 10  investment 13 Land administration 1 2 3 4 5 6 7 8 9 10  14 Water and sanitation 1 2 3 4 5 6 7 8 9 10  Regulatory framework (including corporate financial 15 1 2 3 4 5 6 7 8 9 10  reporting) 16 Economic growth 1 2 3 4 5 6 7 8 9 10  17 Energy 1 2 3 4 5 6 7 8 9 10  18 Disaster management 1 2 3 4 5 6 7 8 9 10  Public sector governance/reform (i.e., government 19 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10  expenditure, fiscal system reform) 20 Job creation/employment 1 2 3 4 5 6 7 8 9 10  Health and communicable/non-communicable 21 1 2 3 4 5 6 7 8 9 10  diseases 22 Equality of opportunity (i.e., equity) 1 2 3 4 5 6 7 8 9 10  Social protection (e.g., pensions, targeted social 23 1 2 3 4 5 6 7 8 9 10  assistance) 24 Rural development 1 2 3 4 5 6 7 8 9 10  25 Global/regional integration 1 2 3 4 5 6 7 8 9 10  26 Food security 1 2 3 4 5 6 7 8 9 10  27 Natural resource management (e.g., oil, gas, mining) 1 2 3 4 5 6 7 8 9 10  28 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10  29 Agricultural development 1 2 3 4 5 6 7 8 9 10  30 Education 1 2 3 4 5 6 7 8 9 10  109 World Bank Group Country Opinion Survey 2016: Moldova SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C2. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Moldova? (If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know”) Not effective Very Don't at all effective know 1 Gender equity 1 2 3 4 5 6 7 8 9 10  2 Information and communications technology 1 2 3 4 5 6 7 8 9 10  3 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10  4 Crime and violence 1 2 3 4 5 6 7 8 9 10  5 Law and justice (e.g., judicial system) 1 2 3 4 5 6 7 8 9 10  6 Urban development 1 2 3 4 5 6 7 8 9 10  7 Environmental sustainability 1 2 3 4 5 6 7 8 9 10  Regulatory framework (including corporate financial 8 1 2 3 4 5 6 7 8 9 10  reporting) Health and communicable/non-communicable 9 1 2 3 4 5 6 7 8 9 10  diseases 10 Poverty reduction 1 2 3 4 5 6 7 8 9 10  11 Anti corruption 1 2 3 4 5 6 7 8 9 10  Private sector development and foreign direct 12 1 2 3 4 5 6 7 8 9 10  investment 13 Land administration 1 2 3 4 5 6 7 8 9 10  14 Water and sanitation 1 2 3 4 5 6 7 8 9 10  15 Trade and exports 1 2 3 4 5 6 7 8 9 10  16 Economic growth 1 2 3 4 5 6 7 8 9 10  17 Disaster management 1 2 3 4 5 6 7 8 9 10  Public sector governance/reform (i.e., government 18 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10  expenditure, fiscal system reform) 19 Job creation/employment 1 2 3 4 5 6 7 8 9 10  20 Financial markets 1 2 3 4 5 6 7 8 9 10  21 Equality of opportunity (i.e., equity) 1 2 3 4 5 6 7 8 9 10  22 Energy 1 2 3 4 5 6 7 8 9 10  23 Rural development 1 2 3 4 5 6 7 8 9 10  24 Global/regional integration 1 2 3 4 5 6 7 8 9 10  25 Food security 1 2 3 4 5 6 7 8 9 10  26 Education 1 2 3 4 5 6 7 8 9 10  Social protection (e.g., pensions, targeted social 27 1 2 3 4 5 6 7 8 9 10  assistance) 28 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10  29 Agricultural development 1 2 3 4 5 6 7 8 9 10  30 Natural resource management (e.g., oil, gas, mining) 1 2 3 4 5 6 7 8 9 10  110 World Bank Group Country Opinion Survey 2016: Moldova SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C3. To what extent does the World Bank Group’s work help to achieve development results in Moldova? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree To what extent do you agree with the following statements about the World Bank Group in Moldova? Strongly Strongly Don't disagree agree know The World Bank Group’s financial instruments (i.e., investment lending, Development Policy C4 1 2 3 4 5 6 7 8 9 10  Loan, Trust Funds, Program 4 Result, etc.) meet the needs of Moldova The World Bank Group meets Moldova’s C5 needs for knowledge services (e.g., research, 1 2 3 4 5 6 7 8 9 10  analysis, data, technical assistance) C6. To what extent do you believe the World Bank Group measures and corrects its work in real time in Moldova? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 111 World Bank Group Country Opinion Survey 2016: Moldova SECTION D: THE WORLD BANK GROUP’S KNOWLEDGE WORK AND ACTIVITIES (i.e., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) D1. How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never In Moldova, to what extent do you believe that the World Bank Group’s knowledge work and activities: To no To a very Don't degree at significant know all degree D2 Are timely 1 2 3 4 5 6 7 8 9 10  Include appropriate level of stakeholder D3 1 2 3 4 5 6 7 8 9 10  involvement during preparation D4 Lead to practical solutions 1 2 3 4 5 6 7 8 9 10  Are accessible (well written and easy to D5 1 2 3 4 5 6 7 8 9 10  understand) Are source of relevant information on global D6 1 2 3 4 5 6 7 8 9 10  good practices D7 Are adequately disseminated 1 2 3 4 5 6 7 8 9 10  D8 Are translated enough into local language 1 2 3 4 5 6 7 8 9 10  Are adaptable to Moldova’s specific D9 development challenges and country 1 2 3 4 5 6 7 8 9 10  circumstances D10. Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country? 1 2 3 4 5 6 7 8 9 10  Not significant at all Very significant Don't know D11. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 1 2 3 4 5 6 7 8 9 10  Very low technical Very high technical Don't know quality quality 112 World Bank Group Country Opinion Survey 2016: Moldova SECTION E: WORKING WITH THE WORLD BANK GROUP To what extent do you agree/disagree with the following statements? Strongly Strongly Don't disagree agree know The World Bank Group disburses funds E1 1 2 3 4 5 6 7 8 9 10  promptly The World Bank Group effectively monitors E2 and evaluates the projects and programs it 1 2 3 4 5 6 7 8 9 10  supports The World Bank Group’s approvals and E3 1 2 3 4 5 6 7 8 9 10  reviews are done in a timely fashion The World Bank Group’s “Safeguard Policy” E4 1 2 3 4 5 6 7 8 9 10  requirements are reasonable The World Bank Group’s conditions on its E5 1 2 3 4 5 6 7 8 9 10  lending are reasonable The World Bank Group takes decisions quickly E6 1 2 3 4 5 6 7 8 9 10  in Moldova Working with the World Bank Group increases E7 1 2 3 4 5 6 7 8 9 10  Moldova’s institutional capacity Where country systems (e.g., procurement, financial management, etc.) are adequate, the E8 1 2 3 4 5 6 7 8 9 10  World Bank Group makes appropriate use of them The World Bank Group provides effective E9 implementation support (i.e., supervision of 1 2 3 4 5 6 7 8 9 10  projects) E10. To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public partnerships in Moldova? 1 2 3 4 5 6 7 8 9 10  To a very significant To no degree at all Don't know degree E11. Which of the following best describes the World Bank Group’s support in Moldova? (Select only one response) The World Bank Group is sufficiently selective and focuses on the most important development challenges in 1 Moldova The World Bank Group is not sufficiently selective in Moldova, and it is involved in too many areas of 2 development 3 Don’t know 113 World Bank Group Country Opinion Survey 2016: Moldova SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN MOLDOVA F1. Which of the following SHOULD the World Bank Group do to make itself of greater value in Moldova? (Choose no more than TWO) 1 Offer more innovative financial products 2 Ensure greater selectivity in its work 3 Provide more adequate data/knowledge/statistics/figures on Moldova’s economy 4 Improve the competitiveness of its financing compared to markets (e.g., cost, timeliness, other terms) 5 Reach out more to groups outside of Government 6 Increase the level of capacity development in the country 7 Improve the quality of its experts as related to Moldova’s specific challenges 8 Offer more innovative knowledge services 9 Collaborate more effectively with Government clients (e.g., national, state, local) 10 Work faster 11 Reduce the complexity of obtaining World Bank Group financing 12 Increase the public visibility of its work in the country 13 Improve aid coordination, including donor coordination with the government 14 Other (please specify): ______________________________________________ F2. When considering the combination of services that the World Bank Group offers in Moldova, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Moldova? (Select only ONE response) 1 Financial services 2 Knowledge products 3 Convening services (bringing different stakeholders together) 4 None of the above 5 The combination is appropriate for Moldova 6 Don’t know 114 World Bank Group Country Opinion Survey 2016: Moldova SECTION G: COMMUNICATION AND INFORMATION SHARING G1. How do you get most of your information about economic and social development issues in Moldova? (Choose no more than TWO) Social media (e.g., blogs, Facebook, Twitter, 1 7 Local newspapers YouTube, Flickr) 2 International newspapers 8 Internet 3 Local radio 9 Periodicals 4 International radio 10 Personal contact 5 Local television 11 Other (please specify): ____________________ 6 International television G2. How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Direct contact with World Bank Group (i.e., face 1 6 e-Newsletters to face meetings/discussions) 2 Mobile phones 7 Blogs World Bank Group’s seminars/workshops/ 3 8 Facebook conferences World Bank Group’s publications and other 4 9 Twitter written materials 5 World Bank Group’s website 10 Other (please specify): ____________________ Are you aware of the World Bank Group's Access to Information Policies under which the G3 World Bank Group discloses any information in its possession that is not on a list of Yes No exceptions? (If YES please go to Question G4; if NO please go to G5) G4. If yes, from which of the following sources did you learn about the World Bank Group's Access to Information Policies? (Select only ONE response) 1 World Bank Group’s seminars/workshops/conferences 2 World Bank Group’s website 3 World Bank Group’s e-Newsletters 4 News/Media 5 Colleagues/Friends/Peer organizations 6 Other (please specify): _____________________ Have you requested information from the World Bank Group on its activities in the past G5 Yes No year? (If YES please go to Question G6; if NO please go to G7) G6 Were you able to obtain this information? Yes No G7 Do you have access to the Internet? Yes No G8 Do you use/have you used the World Bank Group website? Yes No Do you currently consult the World Bank Group social media sites (e.g., blogs, Facebook, G9 Yes No Twitter, YouTube, and Flickr)? 115 World Bank Group Country Opinion Survey 2016: Moldova SECTION G: COMMUNICATION AND INFORMATION SHARING G10. Which Internet connection do you use primarily when visiting a World Bank Group website? 1 High speed/WiFi 2 Dial-up Please rate how much you agree with the following statements. Strongly Strongly Don't disagree agree know I find the World Bank Group’s websites easy to G11 navigate. (Only answer if you have used a World Bank 1 2 3 4 5 6 7 8 9 10  Group website) I find the information on the World Bank Group’s G12 websites useful. (Only answer if you have used a World 1 2 3 4 5 6 7 8 9 10  Bank Group website) The World Bank Group’s social media channels (e.g., G13 blogs, Facebook, Twitter, YouTube, Flickr) are valuable 1 2 3 4 5 6 7 8 9 10  sources of information about the institution When I need information from the World Bank Group I G14 know how to find it (e.g., whom to call, where to reach 1 2 3 4 5 6 7 8 9 10  them, etc.) The World Bank Group is responsive to my information G15 1 2 3 4 5 6 7 8 9 10  requests and inquiries 116 World Bank Group Country Opinion Survey 2016: Moldova SECTION H: BACKGROUND INFORMATION H1. Which of the following best describes your current position? (Select only ONE response) 1 Office of the President, Prime Minister 11 NGO/Community Based Organization 2 Office of Minister 12 Media (press, radio, TV, web, etc.) Independent Government Institution (i.e., Regulatory 3 Office of Parliamentarian 13 Agency, Central Bank/oversight institution) Employee of a Ministry, Ministerial 4 14 Trade Union Department or Implementation Agency Project Management Unit (PMU) overseeing implementation of project/ 5 15 Faith-Based Group Consultant/Contractor working on World Bank Group supported project/program 6 Local Government Office or Staff 16 Youth Group 7 Bilateral/Multilateral Agency 17 Academia/Research Institute/Think Tank 8 Private Sector Organization 18 Judiciary Branch 9 Private Foundation 19 Other (please specify): ________________________ 10 Financial Sector/Private Bank H2. Please identify the primary specialization of your work. (Select only ONE response) 1 Water 12 Gender 2 Social protection and labor 13 Transport and ICT 3 Fragility, conflict and violence 14 Urban, rural, and social development 4 Environment and natural resources 15 Governance 5 Public-private partnerships 16 Poverty 6 Education 17 Jobs 7 Health, nutrition, and population 18 Agriculture 8 Energy and extractives 19 Climate Change 9 Macroeconomics and fiscal management 20 Generalist (specialized in multiple sectors) 10 Trade and competitiveness 21 Other (please specify): ____________________ 11 Finance and markets H3. Currently, do you professionally collaborate/work with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? (Select only ONE response) 1 Yes 2 No 117 World Bank Group Country Opinion Survey 2016: Moldova SECTION H: BACKGROUND INFORMATION H4. Which of the following agencies of the World Bank Group do you primarily engage with in Moldova? (Select only ONE response) 1 The World Bank (IBRD/IDA) 2 The International Finance Corporation (IFC)  3 The Multilateral Investment Guarantee Agency (MIGA) 4 Other (please specify):___________________________ H5. Do your projects involve both the World Bank and the IFC? (If YES please go to Question H6; If NO please go to H7) 1 Yes 2 No H6. If yes, what was your view of how the two institutions work together in Moldova? (Select only ONE response) 1 The two institutions work well together 2 The way the two institutions work together needs improvement 3 The two institutions do not work well together 4 Don’t know H7. Which of the following describes most of your exposure to the World Bank Group in Moldova? (Choose no more than TWO) 1 Observer (i.e., follow in media, discuss in informal conversations, etc.) 2 Use World Bank Group reports/data 3 Engage in World Bank Group related/sponsored events/activities 4 Collaborate as part of my professional duties 5 Use World Bank Group website for information, data, research, etc. H8. What’s your gender? 1 Female 2 Male H9. Which best represents your geographic location? 1 Chisinau 2 Other urban area – Northern part of Moldova 3 Other urban area – Central part of Moldova 4 Other urban area – Southern part of Moldova 5 Rural area Thank you for completing the survey! 118