The World Bank Report No: ISR7155 Implementation Status & Results Ethiopia Public Sector Capacity Building Program Support Project (P074020) Public Disclosure Copy Operation Name: Public Sector Capacity Building Program Support Project Project Stage: Implementation Seq.No: 14 Status: ARCHIVED Archive Date: 21-Aug-2012 (P074020) Country: Ethiopia Approval FY: 2004 Product Line: IBRD/IDA Region: AFRICA Lending Instrument: Specific Investment Loan Implementing Agency(ies): Ministry of Finance and Economic Development, Ministry of Civil Service Key Dates Board Approval Date 11-May-2004 Original Closing Date 07-Jul-2009 Planned Mid Term Review Date Last Archived ISR Date 23-Apr-2012 Effectiveness Date 22-Nov-2004 Revised Closing Date 31-Dec-2012 Actual Mid Term Review Date Project Development Objectives Project Development Objective (from Project Appraisal Document) The objective of the Project is to support the Borrower implement the Program, including: (a) improving the scale, efficiency and responsiveness of public service delivery at the Federal, Regional and local levels; (b) empowering its citizens to participate more effectively in shaping their own development; and (c) promoting good governance and accountability in its public sector. Has the Project Development Objective been changed since Board Approval of the Project? Yes No Component(s) Component Name Component Cost FEDERAL PSCAP 30.00 REGIONAL PSCAP 120.00 Overall Ratings Public Disclosure Copy Previous Rating Current Rating Progress towards achievement of PDO Satisfactory Satisfactory Overall Implementation Progress (IP) Satisfactory Moderately Satisfactory Overall Risk Rating Implementation Status Overview The project is expected to be closed on December 31, 2012. Relevance: The development objectives of the project maintained their relevance throughout the years. They are reflected under the public sector capacity building and governance pillars in the Government's Poverty Reduction Strategies (2003-present), the World Bank Strategy for Africa (2011) as well as the Country Assistance Strategies for Ethiopia (2003- Page 1 of 16 The World Bank Report No: ISR7155 present). The pillars are meant to address systemic constraints in human and institutional capacity as well as inadequate accountability and transparency in order to provide better public service, empower citizens to participate in matters affecting their lives and promote transparency and accountability in the public sector. Efficiency: The program development objectives are likely to be achieved with about 30% less financing than the original estimate of US$398. The integration of core public sector Public Disclosure Copy reforms into one program and centralizing prototype development at federal level significantly reduced duplication of efforts by different sub-programs and different tiers of government. Most of the reforms (sub-programs) were able to achieve more than the original program activities. In addition, the operational cost for the project to date is 9.04% of the disbursed amount. The project is targeted to meet its PDO: The project has made significant progress in achieving the outputs and outcomes necessary for meeting the development objectives by the end of the project. It has led to, inter alia, considerable improvement in government capabilities to: (i) raise and manage public resources more effectively, (ii) deliver improved public services, and (iii) become more inclusive, transparent and accountable. The capacity to raise and manage public funds more effectively has improved. The adequacy and predictability of financing is being assured by the increase in revenue collection and improvements made in budget planning, execution and reporting systems. Tax collection has increased from 12.4 in 2005 to 58.9 billion Ethiopian Birr in 2011/12. The Public Expenditure and Financial Accountability (PEFA) assessments conducted in 2007 and 2010 showed improvement in 50% of the 28 indicators and specifically, the scoring for predictability of funds for commitment of expenditure has improved from D to B as a result of implementing cash management directive. Budget proclamations and expenditure reports also show reduction in regional and local fiscal gaps through increased unconditional transfers and own revenues. In addition, the variation between budgeted and actual expenditures has been reduced from 14% to 5% between 2005 and 2011/12. Government's capacity to deliver efficient, responsive and transparent service to citizens has improved: This is mainly due to the rapid implementation of district level decentralization and other reforms that addressed outdated legal and policy frameworks, unwieldy structures, cumbersome work processes and systems as well as shortage of important skills in the public sector. The scaling up of district level decentralization from four regions to all regions has improved access to public services by bringing them closer to citizens. According to the 2010/11 Woreda (District) and City Benchmarking Survey, 88% of the local jurisdictions are providing basic services compared to only 25% in 2005. Similarly, the business process re-engineering has simplified cumbersome work processes, set service delivery standards, created one-stop shops for related services, introduced open work place designs and established complaint handling mechanisms in 145 federal, 404 regional and over 19,600 district offices. Processing time for tax collection decreased on the average from over 4 hours to average of 15 minutes, opening files in courts from one day to 24 minutes and clearance rate for courts nationwide increased from 60% to 96.2% during the project years. Improved citizen’s satisfaction with services: The Woreda and City Benchmarking Survey confirmed satisfaction of citizens with basic services. For example, citizens using government health facilities have increased from 50% in 2008 to 84% in 2011 in urban areas and from 77% to 94% in rural areas, respectively. Overall satisfaction with health services increased from 62% to 70% while households satisfied with waiting times, attitudes of the medical staff, and availability of drugs increased from 66%, 66%, 53% in 2008 to 81%, 74% and 54% in 2011 respectively. II) The overall satisfaction with primary education services increased from 84% to 94%, with solid waste management from 70% to 74%, and with agricultural extension services from 90% to 94% over the same period. The only sector where satisfaction has not improved is water supply, where satisfaction was dropped from 61% in 2008 to 58% in 2011. However, there has been a 16% fall (from 26% to 10%) in the proportion of the population reliant on unprotected water sources over the past three years. Public Disclosure Copy Increased public participation and engagement: Reforms supported by the project promoted participation of citizens in the preparation and monitoring of plans. Membership of Kebele/Village Councils has been increased to 300 to ensure wider representation in the grassroots assemblies. Over 3300 Keble level government/CSO supervision and inspection committees have been formed to ensure citizens’ participation through formally established voluntary bi-annual public meetings. Transparency and accountability has been enhanced through establishment of information officers at federal, regional and woreda offices as well as recruitment of over 10,400 Kebele Managers. This is complemented by increasingly opening up Woreda Council meetings to the public, posting budgets and use of information technologies such as toll-free call centers (used by over 1000 users daily), portals, websites etc. This was also confirmed by the Woreda and City Benchmarking Survey by increased number of respondents who know public service information. Based on the Woreda and City Benchmarking Survey, citizens who know what taxes and fees they are legally required to pay increased from 60% in 2008 to 81% in 2011. Those who know their woreda budget and strategic plan increased from 13% and 17% in 2008 to 20% and 19% in 2011 respectively. Citizens who know council meetings are open to the public increased from 11% in 2008 to 32% in 2011 while those who are personally consulted on development issues increased from 17% to 20% over the same period. Page 2 of 16 The World Bank Report No: ISR7155 Other achievements: Ethiopia’s ranking for on-line service improved from 126 to 80 and for e-participation from 170 to 19 from a total of 174 countries on the UN E-Government Index done between 2005 and 2011. Skills are enhanced through short and long-term as well as on the job training. In an assessment made on training aspects of PSCAP, 87% of the responses were positive and speak well of the usefulness of the training courses they had taken. Public Disclosure Copy Notwithstanding the above achievements, the incentive environment for the public servants has not improved and although civil service salaries increased on average by 15% in 2005, 23% in 2008, and 38% in 2011, these adjustments in pay have only partially compensated public servants for the loss of purchasing power. On the other hand, citizens reporting paying extra money to get public service increased from 4.3% in 2005 to 6.5% in 2011. This suggests increase in petty corruption. Locations Country First Administrative Division Location Planned Actual Ethiopia Not Entered Federal Democratic Republic of Ethiopia Results Project Development Objective Indicators Indicator Name Core Unit of Measure Baseline Current End Target 1.1) Reduced budget variance Percentage Value 14.00 5.00 10.00 Date 23-Nov-2004 19-Jun-2012 Comments Reduced budget variance The variation between contributes to increased budgeted and actual predictability and adequacy of expenditure has narrowed financial resources flows. down and target is met 1.2) Reduced fed-regional and regional-local Text Value 1.2a) Federal- regional 1.2a) The proclaimed federal- 1.2a) The target federal- fiscal gaps transfer indicated in budget regional transfer for 11/12 is regional transfer for 12/13 is proclamation is 6.4 billion birr 31.4 billion birr which is 112% 37.6 billion birr (MEFF 11/12) in 2004/05. of the target (28.1 billion birr) on the (09/10 MEFF). 1.2b) Regional own revenue 1.2b) Annual average is 3.6 billion birr in 2004/05. 1.2b)Regional own revenue is increment of own revenue by 12.8 billion birr in 2010/11 20%. Additional Note: with an annual average Public Disclosure Copy Ethiopia’s scoring for increment of 21%. predictability of funds for commitment of expenditure is Additional Note: “D� (PEFA 2007) Ethiopia’s scoring for predictability of funds for commitment of expenditure improved to “B� (PEFA Assessment 2010) and has alsoimproved in 50% of the PEFA indicators overall. Page 3 of 16 The World Bank Report No: ISR7155 Date 23-Nov-2004 19-Jun-2012 Comments Increased transfers and own The target is met. revenue contribute to Public Disclosure Copy increased predictability and adequacy of financial resources flows. 2.1) Participatory budgeting and public Text Value 2.1) No formal participatory 2.1) Voluntary bi-annual 2.1) Participation of citizens is reporting on budgets budgeting and reporting in public meeting on preparation to be an established practice. place in 2004/05. and monitoring of plan has become an established practice. Date 23-Nov-2004 19-Jun-2012 Comments 2.1) Target is met. 2.2) Involvement of civil society in planning and Text Value 2.2) No formal involvement of 2.2) Civil society involvement 2.2) Participation of civil review processes civil society in planning and in plan preparation and society organizations is to be review process monitoring has become an an established practice. established practice through their membership in Kebele Additional Note: level supervision and At federal level, there was no inspection Team. forum for consultation between government and civil In addition, the Kebele society organizations. Council membership expanded to 300 to ensure wider representation in the grassroots assemblies. Communities are also managing community policing, small infrastructures, community tele-centers etc. Additional Note: At federal level, the Ministry of Public Disclosure Copy Civil Service established periodic consultations with civil society representatives on reforms and service delivery. Date 23-Nov-2004 19-Jun-2012 Comments 2.2) Target is met. 3.1) Increased own revenues and unconditional Percentage Value 91.00 100.00 100.00 transfers as a share of total expenditures Date 23-Nov-2004 19-Jun-2012 Page 4 of 16 The World Bank Report No: ISR7155 Comments 3.1) Enhanced revenue 3.1) The regional expenditure performance and fiscal is covered by own revenue autonomy measured by and unconditional transfer increased own revenues and and the target is met. Public Disclosure Copy unconditional transfers as a share of total expenditures 3.2) Increased tax effort Percentage Value 93.00 105.00 100.00 Date 23-Nov-2004 19-Jun-2012 Comments 3.2) Nationwide tax collection 3.2) Nationwide tax collection 3.2) Nationwide tax collection target for 2004/05 was 13.4 target for 2010/11 was 56.2 target for 2011/12 was 70 billion birr and the actual tax billion birr and the actual is billion birr and the actual is collection was 12.4 billion birr 58.9 which is 105% of the 70.7 which is 101% of the which is 93% of the target target. target. The target is met. 4.1) Average civil service salary Text Value 4.1) Weighted average civil 4.1) Weighted average civil 4.1) Reduced gap between service salary is 94% of the service salary is 82% of the living wage and average civil living wage in 2004/05 living wage in 2011/12. service salary. Date 23-Nov-2004 19-Jun-2012 Comments 4.2) Private-public wage comparison Text Value 4.2) The public- average 4.2) The public- average 4.2) Reduced the gap private wage comparison for private wage comparison for between public and private instance, for an Executive instance, for an Executive wage. Secretary is 1:1.81 in 2004/5 Secretary is 1 :1.82 in 2011/12 Date 23-Nov-2004 19-Jun-2012 Comments 4.3) Wage decompression ratios Text Value 4.3) Using the civil service 4.3) Using the civil service 4.3) Improved salary scale for base salary, wage base salary, wage skilled professionals. decompression ratio is 1:9.8 decompression ratio is 1:32.6 in 2004/5 in 2011/12 which shows salary scale for skilled professionals has improved Public Disclosure Copy relative to the non-skilled. Date 23-Nov-2004 19-Jun-2012 Comments The ratio shows salary scale for skilled professionals has improved relative to the non- skilled. The target is met. 5.1) Improved access, responsiveness and Percentage Value 25.00 88.00 85.00 cost efficiency in priority sectors Date 23-Nov-2005 19-Jun-2012 Page 5 of 16 The World Bank Report No: ISR7155 Comments 5.1) 25% of the local 5.1) The target is met. jurisdictions surveyed in 2005 independent Woreda/District and City Benchmarking Public Disclosure Copy Survey are providing basic services. 5.2) Reduced unit costs and processing time in Text Value 5.2.a) In 2004/05 5.2.a) In 2010/11 5.2.a) priority sectors -unit recurrent cost per person -unit recurrent cost per person -Reduced unit cost for primary health is 2.8 birr for primary health is 7.9 birr and quality indicators like and quality indicators like health officers, nurses & health officers, nurses and 5.2.b) health extension workers to health extension workers to population ratios are population ratios are -Average processing time for (1:100,763), (1:4,037) and (1:22,387), (1:2772) (1:5426) tax collection will require 51 (1:7277) respectively; respectively; minutes -unit recurrent cost for primary -unit recurrent cost for primary -Opening files in courts education per enrolled education per enrolled requires 41 minutes on student is 62.6 birr and student is 111.6 birr and average. teacher-primary school teacher-primary school student ratio is 1:66 and student ratio has improved to -Average clearance rate for primary student-text book 1.51 and primary student-text courts nationwide will be 80%. ratios is 2:1; book ratios has improved 1.25:1(please note that the - Federal tax collection cost text book ratio is 2009/10 for each 100 birr was 0.80 data) cents (Note we are doing federal -Federal tax collection cost for only because regional tax each 100 birr was 0.61 cents. offices were functioning under the Regional Finance & - Federal level cost for each Economic Development resolved court case is 534 bureaus until 2009). birr. Public Disclosure Copy - Federal level cost for each 5.2.b) In 2011/12 resolved court case is 726 birr. -Average processing time for tax collection requires 15 5.2.b) In 2004/05 minutes -Opening files in courts -Processing time for tax requires 24 minutes on collection requires 4 hours average. and 35 minutes -Average clearance rate for -Opening files in courts courtsnationwide is 96.2% Page 6 of 16 The World Bank Report No: ISR7155 requires a minimum of one day. -Clearance rate for courts nationwide is 60% Public Disclosure Copy Date 23-Nov-2004 19-Jun-2012 Comments 6.1) Reduced corruption and arbitrariness in Text Value 6.1) 4.3% of respondents in 6.1) 6.5% of respondents in 1) Reduction in incidence of rule enforcement the Woreda and City the Woreda and City corruption Benchmarking Survey Benchmarking Survey reported paying extra money reported paying extra money to get public service to get public service Date 23-Nov-2008 19-Jun-2012 Comments 6.2) Increased access to justice Text Value 6.2) Number of courts were 6.2) Number of courts 6.2) Increased access to 850, kebele social courts/ increased to over 1025, justice shengos were weakened to additional 8248 social courts/ extinction, mobile benches shengos were re-established / existed for federal supreme revamped, mobile benches court and there was no VC introduced in 3 regions with assisted court proceedings. remote districts, VC-assisted court proceedings initiated and over 21,680 court cases were heard using the VC facility since it is initiated in 2009. Date 23-Nov-2005 19-Jun-2012 Comments 6.2) Target is met. 6.3) Independence of courts Text Value 6.3) Independence of judiciary 6.3) Improvements were 6.3) Enhanced independence is adequately recognized in made in independence of the of the judiciary the Ethiopian Constitution and judiciary. Judicial the various laws. In practice, Administration Commission is the understanding of, and now independently organized Public Disclosure Copy respect for, the principles of and the board has been made judicial independence both by to include lawyers, legal all judges and by executives education, and prominent needed improvement. citizen figures to make it more transparent. Judge nomination has become fully merit-based. The legal education was reformed to include exit exams, mandatory on the job training Page 7 of 16 The World Bank Report No: ISR7155 before joining the workforce and curriculum revision is conducted to 16 courses which were found to be sub- Public Disclosure Copy standard. Date 23-Nov-2004 19-Jun-2012 Comments 6.4) Freedom of information Text Value 6.4.a) There is no 6.4a) Right to information 6.4a) Information act to be proclamation on right to proclamation is enacted and issued and institutional focal information and no information officers in all points for information to be institutional focal point for offices and Keble Mangers established. information. are established in all Kebeles. Additional Note: Additional Note: -According to the 2011 -According to the 2008 woreda and city woreda and city benchmarking survey, citizens benchmarking survey, citizens who know what taxes and who know what taxes and fees they are legally required fees they are legally required to pay are 81%, those who to pay are 60%, those who know woreda budget are know woreda budget are 19%, those who know their 13%, those who know their woreda strategic plan are woreda strategic plan are 19% and those who 17% and those who know knowcouncil meetings are council meetings are open to open to the public are 32%. the public are 11%. -Ethiopia’s E-participation -Ethiopia’s E-participation ranking in the UN Index is 19 ranking in the UN Index is 170 out of 174 countries in out of 174 countries in 2011/12. 2004/05. Date 23-Nov-2004 19-Jun-2012 Comments Target is met. Public Disclosure Copy Intermediate Results Indicators Page 8 of 16 The World Bank Report No: ISR7155 Indicator Name Core Unit of Measure Baseline Current End Target 1.1) Law reform and revision undertaken and Text Value 1.1) Studies that will lead to 1.1) At federal level, property 1.1) Laws to be enacted and adopted at federal level new laws are being registration, asset registration strategies to be adopted at Public Disclosure Copy conducted. and disclosure enacted. Civil federal level. service and financial acts along with 11 directives were revised. In addition, the justice, decentralization and ICT sub-programs adopted a No. of acts, policies and strategies listed in the aide memoire. Date 23-Nov-2004 19-Jun-2012 Comments 1.2) No. of regions adopting enabling Number Value 4.00 11.00 11.00 legislation for local authorities Date 23-Nov-2004 19-Jun-2012 Comments 1.2) Municipal enabling 1.2) Municipal Legislation legislation adopted in 4 enacted and urban regions development policy and strategy implemented in all regions. The target is met 1.3) No. of regions adopting various tax Number Value 0.00 11.00 11.00 proclamations (income, excise, TOT) Date 23-Nov-2004 19-Jun-2012 Comments 1.3) VAT, income, turnover 1.3) In addition to the targeted 1.3) The target is met. tax and withholding tax laws proclamations, a large No. of passed at federal level but no tax laws were issued by region adopted the income, regional governments such as turnover, agricultural income the chat tax, livestock t tax. 2.1) Percentage of ministries, bureaus and Percentage Value 3.00 100.00 75.00 agencies (MABs) (at federal and in each Date Public Disclosure Copy region) initiating restructuring and Comments 2.1) Performance and service 2.1) The Business process re- 2.1) The target is met. performanceimprovement delivery program (PSIP) engineering (BPR), a more modality has been adopted by comprehensive performance 11 Ministries, Agencies and improvement system than the Bureaus (MABs) PSIP, is implemented in145 federal and 404 regional level ministries, bureaus and agencies (MABs). 2.2) Percentage of woredas and municipalities Percentage Value 0.00 98.00 75.00 undergoing restructuring Date 23-Nov-2004 19-Jun-2012 Page 9 of 16 The World Bank Report No: ISR7155 Comments 2.2) The BPR is implemented 2.2) The target is met. in 19, 635 offices at woreda level. Public Disclosure Copy 2.3) Percentage of courts at each level Percentage Value 1.00 100.00 75.00 initiating performance improvement Date 23-Nov-2004 Comments 2.3) Federal Supreme Court, 2.3) The court reform program 2.3) The target is met. few federal courts and two is rolled out to the three levels regional supreme courts of courts at federal, regional initiated court reform and woreda courts. As a result the average clearance rate improved from less than 60% in 2005 to 96.2% in 2011/12. 2.4) No. of regions adopting sector-specific Text Value 2.4) Data centers existed in 2.4) Data centers are 2.4) Data centers to be automated IT solutions 560 locations at all level for expanded to all 735 locations. expanded to all levels of document exchange and government. messaging. Additional Note: Additional Note: -CCMS is expanded to 466 - Court Case Management courts system (CCMS) was used in - biometric taxpayer 25 courts, information registration is - there is no biometric system introduced at all levels for taxpayer information -on-line and mobile services registration are introduced in selected - no on-line applications are sectors. Ethiopia’s ranking for developed and Ethiopia’s on-line service improved to ranking for on-line service is 80 and for e-participation to 126 and for e-participation 19 from a total of 174 170 from a total of 174 countries on the UN E- countries on the UN E- Government Index done Government Index done in in2011. 2004/05. Date 23-Nov-2004 19-Jun-2012 Public Disclosure Copy Comments 2.4) The target is met. 3.1) Percentage of budgetary institutions at Percentage Value 23.00 100.00 100.00 each level implementing medium term and Date 23-Nov-2004 19-Jun-2012 strategic planning Comments 3.1) Medium term and 3.1) Medium term and 3.1) Target is met. strategic plan is used at strategic plan is used at all federal level budgetary levels of government. institutions 3.2) No. of regions adopting new budget Number Value 8.00 11.00 11.00 structure at all levels Date 23-Nov-2004 19-Jun-2012 Page 10 of 16 The World Bank Report No: ISR7155 Comments 3.2) New budget structure 3.2) All regions are using the 3.2) The target is met. introduced in 8 regions. new budget structure and Another program led by chart of accounts. USAID has also supported the activity excluding the Public Disclosure Copy Additional Note: program budgeting. The program budgeting is introduced at federal level. 3.3) No. of regions adopting of double entry, Number Value 4.00 11.00 11.00 modified cash systems at all levels Date 23-Nov-2004 19-Jun-2012 Comments 3.3) Double entry modified 3.3) All regions adopted the 3.3) The target is met. cash systems in all federal double entry modified cash Another program led by budgetary institutions and the system USAID has also supported 4 regions the activity. 3.4) Percentage of budgetary institutions each Percentage Value 23.00 100.00 100.00 level adopting cash management directives Date 23-Nov-2004 19-Jun-2012 Comments 3.4) Cash management 3.4) All regions adopted the 3.4) The target is met. directive adopted at federal cash management directive level budgetary institutions only. 3.5) Percentage of budgetary institutions at Percentage Value 56.00 100.00 100.00 each level rolling out automated financial Date 23-Nov-2004 19-Jun-2012 systems Comments 3.5) BIS and BDA in federal 3.5) The BIS and BDA are 3.5) Target is met. Another budgetary institutions and 4 adopted at all levels. program led by USAID has regions. also supported the activity. Additional Note: The system has been upgraded to IBEX which PSCAP also supporteduntil 2009. 3.6) Procurement legislation adopted and Text Value 3.6) Outdated procurement 3.6) The revised procurement 3.6) Procurement legislation directives issued act and directive legislation and directive are and directive to be enacted. Public Disclosure Copy enacted and adopted at all levels. Additional Note: The property management Directive, stock management and fixed asset manuals are introduced. Date 23-Nov-2004 19-Jun-2012 Comments The target is met. Page 11 of 16 The World Bank Report No: ISR7155 3.7) Accounts and audits backlog reduced at Text Value 3.7) -2 years accounts 3.7) - No accounts and audit 3.7) No accounts and audit federal, regional levels backlog at national level backlogs at national level backlog - 4 years audit backlog at federal level and more than 4 Public Disclosure Copy years backlog at regionallevel. Date 23-Nov-2004 19-Jun-2012 Comments 3.7) Target is met. Another program led by USAID and protection of basic services (PBS) have also supported the activity 3.8) Percentage of budgetary institutions Percentage Value 0.00 100.00 100.00 preparing standardized internal audit reports Date 23-Nov-2004 19-Jun-2012 Comments 3.8) Internal audit office 3.8) All offices prepare 3.8) The reports quality needs established and preparation internal audit reports. improvement. of internal audit report was very limited. 4.1) Medium-term remuneration policy Text Value 4.1) No medium-term policy 4.1) The medium-term 4.1) Medium-term developed, adopted at all levels developed remuneration policy is not yet remuneration policy to be developed. developed. Additional Note: New job grading and evaluation based on the new flat structure is being finalized. Date 23-Nov-2004 19-Jun-2012 Comments 4.1) target is not met. 4.2) Results-Oriented Performance Appraisal Text Value 4.2) ROPA study completed 4.2) The upgraded 4.2) ROPAS to be (ROPA) rolled out at all levels HR guidelines in and piloted in selected offices performance management implemented in 20 Ministries woredas and municipalities developed, adopted system, namely, the Balanced Score Card is introduced in 145 federal and196 regional Public Disclosure Copy offices. Date Comments Target is met. 4.3) Percentage of budgetary institutions at Percentage Value 0.00 55.00 100.00 each level implementing IT based HRM Date 23-Nov-2004 19-Jun-2012 systems Comments 4.3) No IT-based HRM 4.3) Six regions attempted to systems develop IT-based personnel information management system, however the Page 12 of 16 The World Bank Report No: ISR7155 integrated civil service MIS for pilot organizations is under procurement. 5.1) No. of regions adopting fiscal Percentage Value 4.00 11.00 11.00 Public Disclosure Copy decentralization strategy including capital Date 23-Nov-2004 19-Jun-2012 funding mechanisms Comments 5.1) The federal government 5.1) The federal government 5.1) The target is met. and the 4 big regions have and all regions have fiscal fiscal transfer formula transfer formula to provide predictable and transparent fiscal transfers. 5.2) No. of regions implementing TIN Number Value 11.00 11.00 11.00 Date 23-Nov-2004 19-Jun-2012 Comments 5.2) TIN implemented in 11 5.2) The computerized tax 5.2) Target is met. regions and the total number identification number (TIN) is of taxpayers issued with TIN now implemented in all were 15,555 but there is no regions. Currently, 2 million biometric-based TIN system taxpayers were issuedTIN certificate. TIN is complemented with the biometric technologies and total of 1.98 million tax payer information has been collected nation-wide using the biometric system. 5.3) Guidelines developed and implemented for Text Value 5.3) Presumptive taxation 5.3) Presumptive taxation 5.3) Presumptive taxation implementing withholding taxes, assessing guideline developed and is guidelines for implementing guideline to be adopted by all presumptive tax bases operational at federal level. withholding taxes and regions. assessing presumptive tax bases were adopted by all regions. Date 23-Nov-2004 19-Jun-2012 Comments 5.3) Target is met. Public Disclosure Copy 5.4) Strengthening and performance Text Value 5.4) Tax system reform 5.4) The tax system reform 5.4) Tax system reform to be improvement of FIRA and Customs action plan prepared. program implemented at all implemented in all regions levels of government. The three revenue bodies were merged into one and thecapacity to collect revenue has been strengthened. Date 23-Nov-2004 19-Jun-2012 Comments 5.4) Target is met. Page 13 of 16 The World Bank Report No: ISR7155 6.1) Service standards for urban and other Text Value 6.1) No service standards 6.1) Over 20,000 offices that 6.1) Service standards to be essential services developed and established developed have implemented BPR established at all levels. at all levels developed service standards (processing time and required Public Disclosure Copy information for each service) and these are posted in these offices. Additional Note: Model Citizens' Charter is developed. Ministry of Civil Service published the first ever citizens' charter in Ethiopia. Training was provided to federal and regional representatives on citizens' charter. Date 23-Nov-2004 19-Jun-2012 Comments Target is met. 7.1) No. of regions implementing guidelines for Number Value 0.00 11.00 11.00 citizen participation at the woreda and Date 23-Nov-2004 19-Jun-2012 municipal levels Comments 7.1) Government white paper 7.1) All regions have The target is met. on woreda participation was implemented the guidelines under development for citizens’ participation at woreda, municipal and kebele levels through the adoption of the good governance package (GGP). 7.2) Percentage of courts at each level Percentage Value 1.00 100.00 75.00 undergoing performance improvement Date 23-Nov-2004 19-Jun-2012 Comments 7.2) Please see 2.3 of 7.2) Please see 2.3 of 7.2) Target is met. Intermediate Results Intermediate Results Public Disclosure Copy Indicators. They are exactly Indicators. They are exactly the same. the same. 7.3) Enhanced independence and efficiency of Text Value 7.3) Please see the 6.3 of the 7.3) Please see the 6.3 of the 7.3) Enhanced independence judiciary PDO indicators. They are PDO indicators. They are of the exactly the same. exactly the same. Date 23-Nov-2004 19-Jun-2012 Comments Page 14 of 16 The World Bank Report No: ISR7155 7.4) Judges and lawyers trained Text Value 7.4) Judges in Federal courts 7.4) All judges (over 4400) 7.4) All judges are to be and 2 Regional Supreme are trained. In addition, over trained Courts took training as part of 2000 supporting personnel Canadian supported court are also trained. Public Disclosure Copy reform program. Date 23-Nov-2004 19-Jun-2012 Comments 7.4) Target is met. Data on Financial Performance (as of 11-Jul-2012) Financial Agreement(s) Key Dates Project Ln/Cr/Tf Status Approval Date Signing Date Effectiveness Date Original Closing Date Revised Closing Date P074020 IDA-38990 Effective 11-May-2004 23-Aug-2004 22-Nov-2004 07-Jul-2009 31-Dec-2012 P074020 IDA-46690 Effective 23-Mar-2010 30-Apr-2010 14-Jul-2010 31-Dec-2012 31-Dec-2012 Disbursements (in Millions) Project Ln/Cr/Tf Status Currency Original Revised Cancelled Disbursed Undisbursed % Disbursed P074020 IDA-38990 Effective XDR 66.90 54.17 12.73 53.85 0.32 99.00 P074020 IDA-46690 Effective XDR 31.50 31.50 0.00 26.53 4.97 84.00 Disbursement Graph Public Disclosure Copy Page 15 of 16 The World Bank Report No: ISR7155 Key Decisions Regarding Implementation None. Public Disclosure Copy Restructuring History Level two Approved on 06-Mar-2012 Related Projects P107217-Additional Finanicing to the Public Sector Capacity Building Program Support Project Public Disclosure Copy Page 16 of 16