88515 Jamaica Country Opinion Survey Report (July 2013 - June 2014) The World Bank Jamaica Country Survey 2013 Table of Contents I. Objectives ...................................................................................3 II. Methodology ...............................................................................3 III. Demographics of the Sample.......................................................5 IV. General Issues Facing Jamaica ...................................................10 V. Overall Attitudes toward the World Bank .................................15 VI. Sectoral Effectiveness................................................................20 VII. World Bank Knowledge and Instruments ..................................24 VIII. How the World Bank Operates ..................................................33 IX. The Future Role of the World Bank in Jamaica ..........................36 X. Communication and Openness..................................................40 XI. Appendices ................................................................................47 2 The World Bank Jamaica Country Survey 2013 I. Objectives This survey was designed to achieve the following objectives:  Assist the World Bank in gaining a better understanding of how stakeholders in Jamaica perceive the Bank;  Obtain systematic feedback from stakeholders in Jamaica regarding:  Their views regarding the general environment in Jamaica;  Their overall attitudes toward the World Bank in Jamaica;  Overall impressions of the World Bank’s effectiveness and results, knowledge work and activities, and communication and information sharing in Jamaica; and  Perceptions of the World Bank’s future role in Jamaica.  Use data to help inform Jamaica country team’s strategy. II. Methodology In April and May 2013, 160 stakeholders of the World Bank in Jamaica were invited to provide their opinions on the Bank’s assistance to the country by participating in a country survey. Participants in the survey were drawn from among the office of the Prime Minister; the office of a Minister; the office of a Parliamentarian; employees of a ministry, ministerial department, or implementation agency; consultants/contractors working on World Bank-supported projects/programs; project management units (PMUs) overseeing implementation of a project; local government officials or staff; bilateral agencies; multilateral agencies; private sector organizations; private foundations; the financial sector/private banks; NGOs; community-based organizations (CBOs); the media; independent government institutions; trade unions; faith-based groups; academia/research institutes/think tanks; and the judiciary branch. A total of 108 stakeholders participated in the country survey (68% response rate). Respondents received questionnaires via courier or email and returned it accordingly. Respondents were asked about: general issues facing Jamaica; their overall attitudes toward the World Bank; the World Bank’s effectiveness and results; the World Bank’s knowledge work and activities; working with the World Bank; the Bank’s future role in Jamaica; and the Bank’s communication and information sharing in Jamaica. Every country that engages in the Country Survey must include specific indicator questions that will be aggregated for the World Bank’s annual Corporate Scorecard. These questions are identified throughout the survey report. A. General Issues Facing Jamaica: Respondents were asked to indicate whether Jamaica is headed in the right direction, what they thought were the top three most important development priorities, which areas would contribute most to reducing poverty and generating economic growth in Jamaica, and how to best achieve “shared prosperity”. 3 The World Bank Jamaica Country Survey 2013 II. Methodology (continued) B. Overall Attitudes toward the World Bank: Respondents were asked to rate their familiarity with and the effectiveness of various organizations working in Jamaica, including the World Bank. Respondents were asked to rate Bank staff preparedness to help Jamaica solve its development challenges, the extent to which the Bank should seek to influence the global development agenda, their agreement with various statements regarding the Bank’s work, the extent to which the Bank is an effective development partner, and the Bank’s services meet the national development needs of Jamaica. Respondents were also asked to indicate the sectoral areas on which it would be most productive for the Bank to focus its resources, the Bank’s greatest values and greatest weaknesses in its work, the most effective instruments in helping to reduce poverty in Jamaica, with which stakeholder groups the Bank should collaborate more, and to what reasons respondents attributed failed or slow reform efforts. C. World Bank Effectiveness and Results: Respondents were asked to rate the extent to which the Bank’s work helps achieve development results in Jamaica, the extent to which the Bank meets Jamaica’s needs for knowledge services and financial instruments, and the Bank’s level of effectiveness across twenty-five development areas, such as social protection. D. The World Bank’s Knowledge Work and Activities: Respondents were asked to indicate how frequently they consult Bank knowledge work and activities, the areas on which the Bank should focus its knowledge work and activities, and to rate the effectiveness and quality of the Bank’s knowledge work and activities, including how significant of a contribution it makes to development results and its technical quality. Respondents were also asked if they consulted the most recent LAC Flagship Report and if so, to evaluate it. E. Working with the World Bank: Respondents were asked to rate their level of agreement with a series of statements regarding working with the Bank, such as working with the World Bank increasing Jamaica’s institutional capacity. F. The Future Role of the World Bank in Jamaica: Respondents were asked to rate how significant a role the Bank should play in Jamaica’s development in the near future and to what extent they believe the Bank has moved in the right direction. Respondents were also asked to indicate what the Bank should do to make itself of greater value in Jamaica and which services the Bank should offer more of in Jamaica. G. Communication and Information Sharing: Respondents were asked to indicate how they get information about economic and social development issues, how they prefer to receive information from the Bank, their Internet access, and their usage and evaluation of the Bank’s website and PICs. Respondents were asked about their awareness of the Bank’s Access to Information policy, past information requests from the Bank, and their level of agreement that they use more data from the World Bank as a result of the Bank’s Open Data policy. Respondents were also asked about their level of agreement that they know how to find information from the Bank and that the Bank is responsive to information requests. H. Background Information: Respondents were asked to indicate their current position, specialization, whether they professionally collaborate with the World Bank, their exposure to the Bank in Jamaica, and geographic location. In addition, when possible, responses from respondents completing this year’s country survey were compared to responses from the 73 respondents (59% response rate) who completed the survey in FY 2010. Notations and/or charts are included when these comparisons were possible. 4 The World Bank Jamaica Country Survey 2013 III. Demographics of the Sample Current Position  For further analyses, respondents from the office of a Minister were combined with those from the office of the Prime Minister; respondents from PMUs were combined with consultants working on Bank-supported projects; respondents from bilateral agencies and multilateral agencies were combined; respondents from the financial sector/private banks were combined with those from the private sector; and the few respondents from local government, the media, independent government institutions, and trade unions were included in the “Other” category. 5 The World Bank Jamaica Country Survey 2013 III. Demographics of the Sample (continued) Area of Primary Specialization 6 The World Bank Jamaica Country Survey 2013 III. Demographics of the Sample (continued) Geographic Location  Because of the small number of respondents from Western Jamaica and the South Coast, these respondents were combined into an “Other Areas” category for all further analyses. Responses across geographic locations for all country survey questions can be found in Appendix C (see page 88). Only significant differences between geographic locations in response to indicator questions will be discussed in the body of this report. 7 The World Bank Jamaica Country Survey 2013 III. Demographics of the Sample (continued) Collaboration with and Exposure to the World Bank  Differences in responses to the indicator questions, based on levels of collaboration and exposure to the World Bank in Jamaica, can be found in Appendix F (see page 105). Please note that where these two factors appear to have a significant relationship with overall views of the Bank, it is highlighted in yellow in that table. 8 The World Bank Jamaica Country Survey 2013 III. Demographics of the Sample (continued) Familiarity with the World Bank  Familiarity with the World Bank in Jamaica received a mean rating of 8.2 across all respondents, significantly higher than the mean level of familiarity received in the FY ’10 country survey (6.6).  Familiarity with the World Bank and the IMF was significantly higher than the levels of familiarity indicated for the other organizations.  Respondents from Kingston and urban St. Catherine had significantly higher levels of familiarity (8.4) than respondents from other areas (6.8). Respondents across stakeholder groups had statistically similar levels of familiarity with the Bank.  Respondents’ ratings of familiarity with the Bank were significantly, moderately correlated with their perceptions of the Bank’s overall effectiveness in Jamaica and the Bank’s relevance to Jamaica’s development and a significant, but smaller correlation with perceptions of the Bank’s ability to help achieve development results in Jamaica. 9 The World Bank Jamaica Country Survey 2013 IV. General Issues Facing Jamaica Jamaica’s Direction  The majority of respondents from the office of the Prime Minister/Minister and other organizations indicated that Jamaica was headed in the right direction.  The majority of employees of ministries/implementation agencies, consultants on Bank- supported projects/PMUs, and respondents from the office of a Parliamentarian, the private sector/financial sector/private banks, and NGOs indicated that they were not sure if Jamaica was headed in the right or wrong direction.  Respondents from bilateral or multilateral agencies and academia were equally split between Jamaica being headed in the wrong direction and being not sure. 10 The World Bank Jamaica Country Survey 2013 IV. General Issues Facing Jamaica (continued) Development Priority  In the FY ’10 country survey, respondents indicated that reducing crime and violence was the most important development priority for Jamaica (54%), followed by economic growth (32%) and government effectiveness/governance (30%). 11 The World Bank Jamaica Country Survey 2013 IV. General Issues Facing Jamaica (continued) Factors Contributing to Poverty Reduction  In the FY ’10 country survey, respondents indicated that education would contribute most to poverty reduction in Jamaica (66%), followed by increasing employment (32%) and increasing economic growth (22%). 12 The World Bank Jamaica Country Survey 2013 IV. General Issues Facing Jamaica (continued) Factors Contributing to Economic Growth  In the FY ’10 country survey, respondents indicated that reducing crime and violence would contribute most to generating economic growth in Jamaica (41%), followed by enhancing the environment for private sector growth (36%) and improving access to and/or quality of education (30%). 13 The World Bank Jamaica Country Survey 2013 IV. General Issues Facing Jamaica (continued) Factors Contributing to “Shared Prosperity” 14 The World Bank Jamaica Country Survey 2013 V. Overall Attitudes toward the World Bank As noted in the “Methodology” section, the indicator questions referred to throughout the survey report are questions that are asked in every country that engages in the Country Survey. These will be aggregated for the Bank’s annual Corporate Scorecard. Focusing World Bank Resources  Respondents from academia/research institutes were significantly more likely to indicate that the Bank should focus on domestic private sector development in Jamaica compared to respondents from other stakeholder groups.  In the FY ’10 country survey, respondents indicated that it would be most productive for the Bank to focus on economic growth (27%), followed by education and reducing poverty (both 19%). 15 The World Bank Jamaica Country Survey 2013 V. Overall Attitudes toward the World Bank (continued) The World Bank’s Overall Effectiveness (Indicator Question)  The World Bank’s effectiveness in Jamaica received a mean rating of 8.0 across all respondents, significantly higher than the mean overall effectiveness rating received in the FY ’10 country survey (6.3).  Ratings for the World Bank’s effectiveness in Jamaica were significantly higher than the effectiveness ratings for all other organizations.  Respondents from Kingston and urban St. Catherine gave significantly higher ratings for the World Bank’s overall effectiveness (8.2) compared to respondents from other areas (6.2). Respondents across stakeholder groups had statistically similar ratings for the World Bank’s overall effectiveness in Jamaica. 16 The World Bank Jamaica Country Survey 2013 V. Overall Attitudes toward the World Bank (continued) Respondents across all stakeholder groups and geographic locations gave statistically similar ratings for these key attitudes toward the World Bank in Jamaica. The World Bank Achieves Development Results (Indicator Question) The Bank Moving in the Right Direction Staff Preparedness (Indicator Question) 17 The World Bank Jamaica Country Survey 2013 V. Overall Attitudes toward the World Bank (continued) Greatest Value  Respondents in the FY ’10 country survey indicated that financial resources were the Bank’s greatest value to Jamaica (56%), followed by the Bank’s knowledge (37%). 18 The World Bank Jamaica Country Survey 2013 V. Overall Attitudes toward the World Bank (continued) Greatest Weakness  Respondents in the FY ’10 country survey indicated that the Bank’s greatest weakness in its work in Jamaica was being too bureaucratic in its operational policies and procedures (49%), followed by imposing technocratic solutions without regard to political realities (23%) and not exploring alternative policy options (19%).  Consultants on Bank-supported projects/PMUs and respondents from the office of a Parliamentarian and the private sector/financial sector/private banks were significantly more likely to indicate that the World Bank’s greatest weakness was not enough public disclosure of its work compared to respondents from other stakeholder groups.  Respondents from academia/research institutes were significantly more likely to indicate that the World Bank’s staff being too inaccessible was one of its greatest weaknesses compared to respondents from other stakeholder groups. 19 The World Bank Jamaica Country Survey 2013 VI. Sectoral Effectiveness Specific Areas of Effectiveness 20 The World Bank Jamaica Country Survey 2013 VI. Sectoral Effectiveness (continued) Specific Areas of Effectiveness (continued)  There were just three instances in which there were statistically significant stakeholder group differences across these twenty-five areas of development.  Respondents from the office of a Parliamentarian gave the highest ratings for the Bank’s effectiveness at “Public health management and access” whereas respondents from academia/research institutes gave significantly lower effectiveness ratings.  Respondents from bilateral or multilateral agencies gave the highest ratings for the Bank’s effectiveness at “Education and skills development” whereas consultants on Bank-supported programs/PMUs gave significantly lower effectiveness ratings.  Respondents from the office of the Prime Minister/Minister gave the highest ratings for the Bank’s effectiveness at “Environmental sustainability and climate change” whereas respondents from academia/research institutes gave significantly lower effectiveness ratings. 21 The World Bank Jamaica Country Survey 2013 VI. Sectoral Effectiveness (continued) Specific Areas of Effectiveness (continued)  Respondents in this year’s country survey gave higher ratings for the Bank’s effectiveness across many areas that could be compared to respondents in the FY ’10 country survey; however, there was one notable instance in which ratings of the Bank’s effectiveness significantly declined in the current country survey. Statistically significant comparisons are noted in the graph below. 22 The World Bank Jamaica Country Survey 2013 VI. Sectoral Effectiveness (continued) Drivers of Effectiveness To determine the key drivers of respondents’ ratings of the Bank’s overall effectiveness and ratings of its ability to help achieve development results in Jamaica, bivariate correlational analyses were conducted using respondents’ ratings of the twenty-five specific areas of effectiveness. Correlational analyses, however, are not able to tell us exactly what is causing respondents’ ratings of the Bank’s overall effectiveness or ratings of its ability to help achieve development results. Rather, these analyses tell us that as ratings of effectiveness in one area increase, respondents’ ratings of the Bank’s overall effectiveness increase, or as ratings of effectiveness in one area increase, ratings of the Bank’s ability to help achieve development results increase. Thus, it can be inferred that respondents’ perceptions of effectiveness in one specific area are related to, or drive, respondents’ perceptions of the Bank’s overall effectiveness or perceptions of the Bank’s ability to help achieve development results.  Overall Effectiveness: Those specific areas with the highest Pearson Product-Moment correlations were determined to be the most closely related to perceptions of the Bank’s overall effectiveness, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the Bank’s overall effectiveness in Jamaica. The areas determined to be key drivers from these analyses were:  The Bank’s effectiveness at global/regional integration;  The Bank’s effectiveness at agriculture, rural development and food security; and  The Bank’s effectiveness at public infrastructure.  Achieving Development Results: Those specific areas with the highest Pearson Product- Moment correlations were determined to be the most closely related to perceptions of the Bank’s ability to help achieve development results in Jamaica, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the Bank’s ability to help achieve development results. The areas determined to be key drivers from these analyses were:  The Bank’s effectiveness at global/regional integration;  The Bank’s effectiveness at social cohesion; and  The Bank’s effectiveness at gender equity/mainstreaming. 23 The World Bank Jamaica Country Survey 2013 VII. World Bank Knowledge and Instruments Frequency of Consulting Bank Knowledge Work and Activities Meeting Jamaica’s Knowledge Needs (Indicator Question)  Respondents across all stakeholder groups and geographic locations had statistically similar levels of agreement that the Bank meets Jamaica’s needs for knowledge services. 24 The World Bank Jamaica Country Survey 2013 VII. World Bank Knowledge and Instruments (continued) Focusing Bank Research  Respondents in the FY ’10 country survey indicated that it would be most valuable for the Bank to focus its research efforts on education (27%), security/crime and violence (26%), and private sector development (22%). 25 The World Bank Jamaica Country Survey 2013 VII. World Bank Knowledge and Instruments (continued) Effectiveness of the Bank’s Knowledge Work and Activities 26 The World Bank Jamaica Country Survey 2013 VII. World Bank Knowledge and Instruments (continued) Qualities of the Bank’s Knowledge Work and Activities  Respondents in this year’s country survey had significantly lower ratings that the Bank’s knowledge work and activities “Are useful in terms of the work you do” compared to respondents from the FY ’10 country survey (7.8). All other comparisons were statistically similar between the two country surveys.  Respondents across all stakeholder groups and geographic locations gave statistically similar ratings for the indicator question that the Bank’s knowledge work and activities “Are adaptable to Jamaica’s specific development challenges and country circumstances”. 27 The World Bank Jamaica Country Survey 2013 VII. World Bank Knowledge and Instruments (continued) Contribution of the Bank’s Knowledge Work and Activities (Indicator Question)  The significance of the contribution of the World Bank’s knowledge work and activities to development results in Jamaica received a mean rating of 7.5 across all respondents, statistically similar to the mean overall effectiveness rating received in the FY ’10 country survey (7.2).  Respondents across all stakeholder groups and geographic locations gave statistically similar ratings for the significance of the contribution that the World Bank’s knowledge work and activities make to development results in Jamaica. 28 The World Bank Jamaica Country Survey 2013 VII. World Bank Knowledge and Instruments (continued) Technical Quality of the Bank’s Knowledge Work and Activities (Indicator Question)  Respondents from Kingston and urban St. Catherine gave significantly higher ratings for the technical quality of the World Bank’s knowledge work and activities compared to respondents from other areas.  Respondents across all stakeholder groups gave statistically similar ratings for the technical quality of the World Bank’s knowledge work and activities. 29 The World Bank Jamaica Country Survey 2013 VII. World Bank Knowledge and Instruments (continued) Most Effective Instruments  No respondents from bilateral or multilateral agencies indicated that technical assistance was the most effective in reducing poverty; instead, these respondents indicated that investment lending was the most effective.  Similarly, respondents from academia/resesarch institutes were much more likely to indicate that investment lending and trust fund management were the most effective in reducing poverty rather than technical assistance. 30 The World Bank Jamaica Country Survey 2013 VII. World Bank Knowledge and Instruments (continued) Meeting Jamaica’s Needs for Financial Instruments (Indicator Question)  Respondents across all stakeholder groups and geographic locations had statistically similar levels of agreement that the Bank’s financial instruments meet Jamaica’s needs. 31 The World Bank Jamaica Country Survey 2013 VII. World Bank Knowledge and Instruments (continued) LAC Flagship Report 32 The World Bank Jamaica Country Survey 2013 VIII. How the World Bank Operates The World Bank’s Work in Jamaica  Repondents in this year’s country survey had significantly higher levels of agreement that “Overall the World Bank currently plays a relevant role in development in Jamaica”, that “The World Bank’s work is aligned with what I consider the development priorities for Jamaica”, and that “The World Bank supports programs and strategies that are realistic for Jamaica” compared to FY ’10 respondents (7.3, 6.5, and 6.4, respectively).  Respondents from Kingston and urban St. Catherine had significanlty higher levels of agreement for the indicator questions, “Overall the World Bank currently plays a relevant role in development in Jamaica” and “The World Bank’s work is aligned with what I consider the development priorities for Jamaica” (8.3 and 7.8, respectively) compared to respondents from other areas (7.0 and 5.8, respectively). Responses across geographic locations for all other questions can be found in the Appendix (page 88).  Respondents across all stakeholder groups gave statistically similar ratings across all of these questions regarding the World Bank’s work in Jamaica. 33 The World Bank Jamaica Country Survey 2013 VIII. How the World Bank Operates (continued) Overall Perceptions  Repondents in this year’s country survey had statistically similar levels of agreement for all statements that could be compared to respondents from the FY ’10 country survey.  Respondents from bilateral or multilateral agencies had the highest levels of agreement that “The World Bank disburses funds promptly” whereas consultants on Bank-supported projects/PMUs had significantly lower levels of agreement.  Respondents across all stakeholder groups and geographic locations had statistically similar levels of agreement for the indicator question that “Where country systems are adequate, the World Bank makes appropriate use of them”. 34 The World Bank Jamaica Country Survey 2013 VIII. How the World Bank Operates (continued) The World Bank as an Effective Development Partner  Repondents in this year’s country survey gave significantly lower ratings for the Bank’s “Straightforwardness and honesty” compared to respondents from the FY ’10 country survey (7.9), but statistically similar ratings for the Bank’s “Staff accessibility”. 35 The World Bank Jamaica Country Survey 2013 IX. The Future Role of the World Bank in Jamaica Role Significance 36 The World Bank Jamaica Country Survey 2013 IX. The Future Role of the World Bank in Jamaica (continued) Making the World Bank of Greater Value  Respondents in the FY ’10 country survey indicated that the World Bank should reduce the complexity of obtaining World Bank financing (25%), improve the quality of its experts as related to Jamaica’s specific challenges (23%), and offer more innovative financial products (22%) to make itself of greater value in Jamaica.  Respondents from the office of a Parliamentarian and academia/research institutes were significantly more likely to indicate that the Bank should offer more innovative financial products compared to respondents from other stakeholder groups. 37 The World Bank Jamaica Country Survey 2013 IX. The Future Role of the World Bank in Jamaica (continued) Collaborating with Stakeholders in Jamaica  Respondents in the FY ’10 country survey indicated the World Bank should work more with private sector (38%), CBOs (33%), NGOs (27%), and the National Government (27%) to ensure better development results in Jamaica.  Respondents from bilateral or multilateral agencies were significantly less likely to indicate that the Bank should collaborate more with NGOs in Jamaica and significantly more likely to indicate that the Bank should collaborate more with beneficiaries compared to respondents from other stakeholder groups.  Consultants on Bank-supported projects/PMUs and respondents from the private sector/ financial sector/private banks, academia/research institutes, and other organizations were significantly more likely to indicate that the Bank should collaborate more with private sector in Jamaica compared to respondents from other stakeholder groups. 38 The World Bank Jamaica Country Survey 2013 IX. The Future Role of the World Bank in Jamaica (continued) Influencing the Global Development Agenda Attributing Slow or Failed Reform Efforts 39 The World Bank Jamaica Country Survey 2013 X. Communication and Openness Information Sources  The vast majority of respondents in the FY ’10 country survey indicated that they got most of their information about policy and international development issues from local newspapers (75%). 40 The World Bank Jamaica Country Survey 2013 X. Communication and Openness (continued) Preferred Information Sources 41 The World Bank Jamaica Country Survey 2013 X. Communication and Openness (continued) Access to Information  Respondents from bilateral or multilateral agencies were the most likely to have requested information from the World Bank in the past year whereas consultants on Bank-supported projects/PMUs and respondents from the office of a Parliamentarian, academia/research institutes, and other organizations have never requested information. 42 The World Bank Jamaica Country Survey 2013 X. Communication and Openness (continued) Access to Information (continued) Website Usage  All respondents indicated that they had Internet access (100%), same as respondents from the FY ’10 country survey (100%).  Respondents in this year’s country survey were significantly more likely to have used the Bank’s website compared to respondents from the FY ’10 country survey.  Respondents from bilateral or multilateral agencies were significantly less likely to have used the Bank’s website compared to respondents from other stakeholder groups. 43 The World Bank Jamaica Country Survey 2013 X. Communication and Openness (continued) Website Usage (continued) Website Evaluation 44 The World Bank Jamaica Country Survey 2013 X. Communication and Openness (continued) PIC Usage 45 The World Bank Jamaica Country Survey 2013 X. Communication and Openness (continued) Information Sharing 46 The World Bank Jamaica Country Survey 2013 XI. Appendices A. Responses to All Questions across All Respondents ..................... 48 B. Responses to All Questions by Stakeholder Groups ..................... 64 C. Responses to All Questions by Geographic Location .................... 85 D. Responses to Sector Effectiveness Questions by Specialization ... 98 E. Responses to All Questions by Year.............................................. 99 F. Indicator Questions as a Function of Exposure to the Bank........ 102 G. World Bank Country Survey 2013 – Jamaica Questionnaire ...... 103 JAMAICA 47 The World Bank Jamaica Country Survey 2013 Appendix A: Responses to All Questions across All Respondents (N=108) All rating scale questions are presented with the total number of respondents that provided a rating (N), the number of respondents who indicated that they “Don’t know” (DK), the mean rating across all respondents (Mean), and the standard deviation of this mean (SD). Indicator questions are noted with an asterisk (*). A. General Issues Facing Jamaica Percentage of Respondents 1. In general would you say that Jamaica is headed in...? (N=106) The right direction 17.9% The wrong direction 15.1% Not sure 67.0% 2. Listed below are a number of development priorities in Jamaica. Please identify which of the following you consider the most important Percentage of Respondents development priorities in Jamaica. (Choose no more than THREE) (Responses Combined; N=107) Job creation/employment and entrepreneurship 60.7% Education and skills development (incl. life skills, numeracy and 53.3% entrepreneurship) Public sector governance/ reform (i.e., government transparency, effectiveness, public financial management, public expenditure, fiscal system reform and 30.8% regulatory framework) Poverty reduction 18.7% Equality of opportunity (i.e., equity) 18.7% Crime and violence 16.8% Domestic private sector development 12.1% Public health management and access (incl. epidemic/ pandemic containment 11.2% and lifestyle illnesses) Sustainable economic growth 11.2% Foreign direct investment 10.3% Trade and exports 9.3% Energy (e.g., renewable, alternative sources) 9.3% Law and justice (e.g., judicial system) 8.4% Gender equity/mainstreaming 7.5% Agriculture, rural development and food security 4.7% Anti-corruption (incl. access to information) 3.7% Social protection (e.g., pensions, social security for the most vulnerable groups) 2.8% Public infrastructure (e.g., roads, bridges, transportation) 2.8% Water and sanitation 1.9% Global/regional integration 0.9% Disaster management and mitigation 0.9% Urban renewal and development 0.0% Social cohesion 0.0% Information and communications technology (incl. digitization of public records 0.0% and integration into the global economy) Environmental sustainability and climate change 0.0% 48 The World Bank Jamaica Country Survey 2013 A. General Issues Facing Jamaica (continued) 3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Jamaica? Percentage of Respondents (Choose no more than THREE) (Responses Combined; N=107) Job creation/employment and entrepreneurship 75.7% Education and skills development (incl. life skills, numeracy and 60.7% entrepreneurship) Equality of opportunity (i.e., equity) 38.3% Public sector governance/ reform (i.e., government transparency, effectiveness, public financial management, public expenditure, fiscal system reform and 29.0% regulatory framework) Foreign direct investment 14.0% Crime and violence 12.1% Sustainable economic growth 11.2% Agriculture, rural development and food security 10.3% Domestic private sector development 6.5% Social protection (e.g., pensions, social security for the most vulnerable groups) 6.5% Trade and exports 6.5% Public health management and access (incl. epidemic/ pandemic containment 6.5% and lifestyle illnesses) Water and sanitation 5.6% Anti-corruption (incl. access to information) 4.7% Energy (e.g., renewable, alternative sources) 3.7% Law and justice (e.g., judicial system) 2.8% Urban renewal and development 1.9% Gender equity/mainstreaming 0.9% Public infrastructure (e.g., roads, bridges, transportation) 0.9% Information and communications technology (incl. digitization of public records 0.9% and integration into the global economy) Social cohesion 0.9% Global/regional integration 0.0% Disaster management and mitigation 0.0% Environmental sustainability and climate change 0.0% 49 The World Bank Jamaica Country Survey 2013 A. General Issues Facing Jamaica (continued) 4. Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic Percentage of Respondents growth in Jamaica? (Choose no more than THREE) (Responses Combined; N=107) Job creation/employment and entrepreneurship 63.6% Education and skills development (incl. life skills, numeracy and 54.2% entrepreneurship) Equality of opportunity (i.e., equity) 33.6% Public sector governance/ reform (i.e., government transparency, effectiveness, public financial management, public expenditure, fiscal system reform and 31.8% regulatory framework) Agriculture, rural development and food security 18.7% Energy (e.g., renewable, alternative sources) 16.8% Foreign direct investment 14.0% Trade and exports 13.1% Crime and violence 13.1% Domestic private sector development 11.2% Public health management and access (incl. epidemic/ pandemic containment 8.4% and lifestyle illnesses) Information and communications technology (incl. digitization of public records 3.7% and integration into the global economy) Law and justice (e.g., judicial system) 3.7% Environmental sustainability and climate change 2.8% Gender equity/mainstreaming 1.9% Social protection (e.g., pensions, social security for the most vulnerable groups) 1.9% Public infrastructure (e.g., roads, bridges, transportation) 1.9% Disaster management and mitigation 1.9% Water and sanitation 0.9% Global/regional integration 0.9% Anti-corruption (incl. access to information) 0.9% Social cohesion 0.0% Urban renewal and development 0.0% 5. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Jamaica? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=107) Better entrepreneurial opportunities (i.e., to start small and medium sized 48.6% businesses) Greater voice and participation for citizens to help ensure greater accountability 42.1% Education and training that better ensure job opportunity 32.7% Consistent economic growth 21.5% Better quality public services 14.0% Better employment opportunities for young people 12.1% Greater access to micro-finance for the poor 7.5% Better opportunity for the poor who live in rural areas 5.6% A growing middle class 4.7% Better employment opportunities for women 4.7% Better opportunity for the poor who live in urban areas 2.8% Greater access to health and nutrition for citizens 1.9% Other 1.9% 50 The World Bank Jamaica Country Survey 2013 B. Overall Attitudes toward the World Bank 1. How familiar are you with the work of these organizations in Jamaica? (1-Not familiar at all, 10-Extremely familiar) N DK Mean SD World Bank (WB/BM) 108 0 8.20 1.65 International Monetary Fund (IMF/FMI) 108 0 8.10 1.73 Inter-American Development Bank (IDB/BID) 105 1 7.74 1.70 Latin American Development Bank (CAF) 99 9 5.17 2.39 Central American Bank for Economic Integration (CABEI/BCiE) 98 9 4.14 2.30 2. Overall, please rate your impression of the effectiveness of these organizations in Jamaica. (1-Not effective at all, 10-Very effective) N DK Mean SD World Bank (WB/BM)* 106 2 7.99 1.78 International Monetary Fund (IMF/FMI) 107 1 7.36 1.73 Inter-American Development Bank (IDB/BID) 99 4 7.41 1.71 Latin American Development Bank (CAF) 86 21 4.60 2.23 Central American Bank for Economic Integration (CABEI/BCiE) 84 23 3.64 2.53 Staff Preparedness* N DK Mean SD 3. To what extent do you believe the World Bank’s staff is well prepared (e.g., skills and knowledge) to help Jamaica solve its most complicated 99 7 7.34 1.08 development challenges? (1-To no degree at all, 10-To a very significant degree) 51 The World Bank Jamaica Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) 4. When thinking about how the World Bank can have the most impact on development results in Jamaica, in which sectoral areas do you believe the World Bank should focus most of its attention and resources in Jamaica? Percentage of Respondents (Choose no more than THREE) (Responses Combined; N=106) Education and skills development (incl. life skills, numeracy and 63.2% entrepreneurship) Job creation/employment and entrepreneurship 52.8% Public sector governance/ reform (i.e., government transparency, effectiveness, public financial management, public expenditure, fiscal system reform and 32.1% regulatory framework) Equality of opportunity (i.e., equity) 31.1% Crime and violence 12.3% Poverty reduction 11.3% Trade and exports 11.3% Domestic private sector development 9.4% Energy (e.g., renewable, alternative sources) 9.4% Social protection (e.g., pensions, social security for the most vulnerable groups) 8.5% Foreign direct investment 7.5% Agriculture, rural development and food security 7.5% Sustainable economic growth 7.5% Law and justice (e.g., judicial system) 6.6% Public infrastructure (e.g., roads, bridges, transportation) 5.7% Gender equity/mainstreaming 4.7% Public health management and access (incl. epidemic/ pandemic containment 3.8% and lifestyle illnesses) Information and communications technology (incl. digitization of public records 3.8% and integration into the global economy) Urban renewal and development 2.8% Water and sanitation 1.9% Disaster management and mitigation 1.9% Environmental sustainability and climate change 1.9% Anti-corruption (incl. access to information) 0.9% Social cohesion 0.9% Global/regional integration 0.0% 52 The World Bank Jamaica Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) 5. When thinking about the World Bank’s role, which activity do Percentage of Respondents (N=107) nd you believe is of greatest VALUE and which activity is of second Greatest 2 Greatest greatest value in Jamaica? Value Value Combined Financial resources: investment lending 29.0% 20.6% 49.5% Technical assistance 17.8% 31.8% 49.5% Financial resources: policy based lending / budget support to the 19.6% 14.0% 33.6% Government Training/capacity building 15.9% 13.1% 29.0% Mobilizing third party financial resources 14.0% 4.7% 18.7% Donor coordination 1.9% 3.7% 5.6% Policy advice 1.9% 2.8% 4.7% Data 0.0% 3.7% 3.7% Studies/analyses 0.0% 2.8% 2.8% Linkage to non-Bank expertise (i.e., South-South knowledge 0.0% 1.9% 1.9% sharing) Convening/facilitating 0.0% 0.9% 0.9% Other 0.0% 0.0% 0.0% 6. Which of the following do you identify as the World Bank’s greatest Percentage of Respondents WEAKNESSES in its work in Jamaica? (Choose no more than TWO) (Responses Combined; N=108) Too bureaucratic in its operational policies and procedures 37.0% Not adequately sensitive to political/social realities in Jamaica 29.6% Not enough public disclosure of its work 23.1% Not collaborating enough with non-state actors 17.6% Too influenced by developed countries 15.7% Imposing technocratic solutions without regard to political realities 15.7% Inadequate number of World Bank staff members located in the country 11.1% Not willing to honestly criticize policies and reform efforts in the country 10.2% World Bank processes too slow and complex 9.3% Not aligned with country priorities 6.5% Not aligned with other donors’ work 6.5% Arrogant in its approach 5.6% Not exploring alternative policy options 4.6% Staff too inaccessible 2.8% Not client focused 2.8% The credibility of its knowledge/data 0.9% Other 0.0% 7. Which World Bank instruments do you believe are the MOST effective in Percentage of Respondents reducing poverty in Jamaica? (Choose no more than TWO) (Responses Combined; N=107) Technical assistance (advice, best practice, international experience, etc.) 55.1% Investment lending (financing specific projects) 40.2% Capacity development 37.4% Policy based lending / budget support to the Government 29.9% Knowledge products/services (analytical work, studies, surveys, etc.) 23.4% Trust Fund management 9.3% Other 0.9% Don't know 0.0% 53 The World Bank Jamaica Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) Global Development Agenda N DK Mean SD 8. To what extent do you believe the World Bank SHOULD seek to influence the global development agenda as related to “global public goods” 101 2 7.38 1.31 (e.g., climate change, communicable diseases, international financial systems, trade, etc.)? (1-To no degree at all, 10-To a very significant degree) 9. In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank collaborate with more in your country to ensure better development results Percentage of Respondents there? (Choose no more than TWO) (Responses Combined; N=107) NGOs 71.0% Private sector 40.2% Civil society (e.g., Community Based Organizations, Faith-Based Organizations) 35.5% Academia/think tanks/research institutes 20.6% Beneficiaries 6.5% Local Government 4.7% Foundations 4.7% Parliament 3.7% Non-Parliamentary political caucuses (e.g., former members of Government, 3.7% prominent political figures, caretakers, etc.) International donor community 2.8% Media 1.9% Other 0.0% Level of Agreement To what extent do you agree with the following statements about the World Bank’s work in Jamaica? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 10. Overall the World Bank currently plays a relevant role in development 106 2 8.19 1.61 in Jamaica* 11. The World Bank’s work is aligned with what I consider the development 106 1 7.65 1.59 priorities for Jamaica* 12. The World Bank supports programs and strategies that are realistic for 106 1 7.59 1.51 Jamaica 13. The World Bank treats clients and stakeholders in Jamaica with respect 100 6 7.75 1.55 14. The World Bank effectively supports public policy priorities of Jamaica 104 3 7.60 1.48 15. The World Bank assists Jamaica to reduce social exclusion 105 2 7.45 1.70 16. The World Bank is a client oriented organization in Jamaica 98 6 7.22 1.77 17. The World Bank is an organization that does not represent a particular 100 7 6.93 2.12 ideological perspective in Jamaica 18. The World Bank is an organization that has no dominant influence of 100 7 6.73 2.30 any particular country 19. The World Bank respects the positions, views and demands of the 103 4 7.39 1.77 Government of Jamaica 20. The World Bank is genuinely interested in knowing the opinions of the 104 3 7.53 1.68 main stakeholders of Jamaica 54 The World Bank Jamaica Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) Financial, Knowledge, and Convening Services N DK Mean SD 21. When considering the national development needs in Jamaica, to what extent does the combination of financial, knowledge and convening services that the World Bank currently provides meet the national 106 2 7.46 1.16 development needs of Jamaica? (1-To no degree at all, 10-To a very significant degree) To what extent is the World Bank an effective development partner in Degree Jamaica in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 22. Responsiveness* 102 4 7.06 1.42 23. Flexibility (in terms of the World Bank’s products and services) 101 6 6.79 1.55 24. Flexibility (in terms of changing country circumstances) 103 4 6.89 1.49 25. Being inclusive 102 4 6.94 1.46 26. Openness (sharing data and other information)* 99 6 7.26 1.40 27. Staff accessibility 85 20 6.91 1.52 28. Straightforwardness and honesty 96 8 7.32 1.36 29. Collaboration with groups outside of the Government (e.g., NGOs, 102 5 6.03 1.81 academia, private sector)* 30. Collaboration with the Government* 105 2 8.09 1.51 31. Collaboration with other donors* 97 11 7.18 1.34 32. Follow through over time 94 13 6.86 1.59 33. When World Bank assisted reform efforts fail or are slow to take place, Percentage of Respondents which of the following would you attribute this to? (Choose no more than TWO) (Responses Combined; N=106) The World Bank is not sensitive enough to political/social realities on the ground 52.8% There is not an adequate level of citizen/civil society participation 47.2% The Government works inefficiently 25.5% Lack of/inadequate levels of capacity in Government 17.9% Political pressures and obstacles (incl. corruption) 17.0% Reforms are not well thought out in light of country challenges 17.0% The World Bank does not do adequate follow through/follow-up 7.5% Poor donor coordination 6.6% The World Bank works too slowly 4.7% Other 0.0% 55 The World Bank Jamaica Country Survey 2013 C. World Bank Effectiveness and Results How effective do you believe the World Bank is in terms of the work it Effectiveness does in the following areas of development in Jamaica? (1-Not effective at all, 10-Very effective) N DK Mean SD 1. Social protection (e.g., pensions, social security for the most vulnerable 99 8 6.74 1.74 groups) 2. Public infrastructure (e.g., roads, bridges, transportation) 102 5 6.70 1.81 3. Public sector governance/ reform (i.e., government transparency, effectiveness, public financial management, public expenditure, fiscal 103 4 6.62 1.42 system reform and regulatory framework) 4. Global/regional integration 97 10 6.21 1.61 5. Gender equity/mainstreaming 96 10 6.26 1.68 6. Domestic private sector development 100 6 6.24 1.46 7. Social cohesion 101 5 6.42 1.67 8. Foreign direct investment 96 9 6.23 1.36 9. Water and sanitation 100 6 6.69 1.50 10. Anti-corruption (incl. access to information) 94 9 6.03 1.51 11. Job creation/employment and entrepreneurship 104 3 5.40 1.73 12. Agriculture, rural development and food security 101 5 6.78 1.87 13. Urban renewal and development 99 7 6.72 2.01 14. Public health management and access (incl. epidemic/ pandemic 96 10 5.71 1.56 containment and lifestyle illnesses) 15. Education and skills development (incl. life skills, numeracy and 96 10 5.54 1.65 entrepreneurship) 16. Information and communications technology (incl. digitization of public 92 14 6.39 1.53 records and integration into the global economy) 17. Poverty reduction 103 4 5.45 1.93 18. Disaster management and mitigation 96 10 6.54 1.44 19. Trade and exports 96 10 5.74 1.32 20. Crime and violence 99 8 5.51 1.54 21. Sustainable economic growth 98 8 5.49 1.68 22. Law and justice (e.g., judicial system) 99 8 5.34 1.84 23. Equality of opportunity (i.e., equity) 97 9 4.93 1.84 24. Environmental sustainability and climate change 93 11 5.94 1.55 25. Energy (e.g., renewable, alternative sources) 97 9 6.13 1.57 Achieving Development Results N DK Mean SD 26. To what extent does the World Bank’s work help to achieve development results in Jamaica?* 104 3 7.17 1.18 (1-To no degree at all, 10-To a very significant degree) 56 The World Bank Jamaica Country Survey 2013 C. World Bank Effectiveness and Results (continued) To what extent do you agree with the following statements about the World Bank in Jamaica? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 27. The World Bank’s financial instruments (i.e., investment lending, Development Policy Loan, Trust Funds, Program 4 Results, etc.) meet 104 3 6.88 1.34 the needs of Jamaica* 28. The World Bank meets Jamaica’s needs for knowledge services 101 6 7.05 1.58 (e.g., research, analysis, data, technical assistance)* D. The World Bank’s Knowledge Work and Activities (i.e., Analysis, Studies, Research, Data, Reports, Conferences) 1. How frequently do you consult World Bank knowledge work and activities in Percentage of Respondents the work you do? (N=106) Weekly 1.9% Monthly 8.5% A few times a year 31.1% Rarely 56.6% Never 1.9% 2. When thinking about the development challenges in Jamaica, where do you believe it would be most valuable for the World Bank to focus its knowledge Percentage of Respondents work and activities in the next few years? (Choose no more than THREE) (Responses Combined; N=105) Job creation/employment and entrepreneurship 61.9% Education and skills development (incl. life skills, numeracy and entrepreneurship) 59.0% Equality of opportunity (i.e., equity) 26.7% Public sector governance/ reform (i.e., government transparency, effectiveness, public financial management, public expenditure, fiscal system reform and 24.8% regulatory framework) Crime and violence 12.4% Domestic private sector development 10.5% Energy (e.g., renewable, alternative sources) 10.5% Trade and exports 9.5% Sustainable economic growth 9.5% Public health management and access (incl. epidemic/ pandemic containment and 8.6% lifestyle illnesses) Law and justice (e.g., judicial system) 8.6% Social protection (e.g., pensions, social security for the most vulnerable groups) 7.6% Foreign direct investment 6.7% Agriculture, rural development and food security 6.7% Poverty reduction 6.7% Water and sanitation 5.7% Gender equity/mainstreaming 3.8% Anti-corruption (incl. access to information) 3.8% Public infrastructure (e.g., roads, bridges, transportation) 2.9% Global/regional integration 2.9% Information and communications technology (incl. digitization of public records 2.9% and integration into the global economy) Disaster management and mitigation 1.0% Urban renewal and development 0.0% Social cohesion 0.0% Environmental sustainability and climate change 0.0% 57 The World Bank Jamaica Country Survey 2013 D. The World Bank’s Knowledge Work and Activities (continued) In Jamaica, how effective do you believe the World Bank’s knowledge Level of Effectiveness work and activities are at: (1-Not effective at all, 10-Very effective) N DK Mean SD 3. Enhancing your knowledge and/or skills 104 2 6.92 1.55 4. Contributing to good policy making 100 5 7.15 1.53 5. Providing support for program implementation 102 4 7.08 1.58 In Jamaica, to what extent do you believe that the World Bank’s Degree knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 6. Are timely 77 29 6.58 1.35 7. Include appropriate level of stakeholder involvement during 100 6 6.82 1.52 preparation 8. Are relevant to Jamaica’s development priorities 104 2 7.05 1.47 9. Provide feasible recommendations 100 4 7.07 1.46 10. Are accessible (well written and easy to understand) 97 8 7.13 1.59 11. Are source of relevant information on global good practices 101 5 7.34 1.37 12. Are useful in terms of the work you do 102 4 6.96 1.67 13. Are adequately disseminated 101 5 6.89 1.52 14. Are appropriately translated 100 5 7.27 1.38 15. Are adaptable to Jamaica’s specific development challenges and 103 3 6.80 1.55 country circumstances* Overall Evaluations N DK Mean SD 16. Overall, how significant a contribution do you believe the World Bank ’s knowledge work and activities make to development results in your 105 2 7.53 1.14 country?* (1-Not significant at all, 10-Very significant) 17. Overall, how would you rate the technical quality of the World Bank ’s knowledge work and activities?* 102 5 7.53 1.17 (1-Very low technical quality, 10-Very high technical quality) Percentage of Respondents 18. Have you read/consulted the most recent LAC Flagship Report? (N=104) Yes 17.3% No 82.7% LAC Flagship Report Evaluations (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 19. To what extent do you believe the Flagship Report raised substantive new information and insight that you were not aware of prior to 17 1 7.24 1.48 reading? 20. To what extent do you believe the Flagship Report provided you with 18 0 7.17 1.47 useful information in terms of the work you do? 58 The World Bank Jamaica Country Survey 2013 E. Working with the World Bank To what extent do you agree/disagree with the following statements? Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 1. The World Bank disburses funds promptly 68 38 6.50 1.68 2. The World Bank effectively monitors and evaluates the projects and 97 10 7.30 1.38 programs it supports 3. The World Bank's approvals and reviews are done in a timely fashion 94 12 6.98 1.54 4. The World Bank's “Safeguard Policy” requirements are reasonable 90 14 7.23 1.43 5. The World Bank imposes reasonable conditions on its lending 93 10 7.15 1.51 6. Working with the World Bank increases Jamaica’s institutional capacity 104 3 7.38 1.63 7. The World Bank ensures consistency and continuity through staff 74 31 6.84 1.70 changes 8. The World Bank's teams and visits are well coordinated 83 23 6.96 1.69 9. Where country systems (e.g., procurement, financial management, 95 11 7.19 1.57 etc.) are adequate, the World Bank makes appropriate use of them* 10. The World Bank provides effective implementation support (i.e., 95 11 6.93 1.72 supervision of projects) F. The Future Role of the World Bank in Jamaica The Bank’s Role N DK Mean SD 1. How significant a role do you believe the World Bank SHOULD play in Jamaica’s development in the near future? 106 1 7.68 1.31 (1-Not a significant role at all, 10-Very significant role) 2. Which of the following SHOULD the World Bank do to make itself of greater Percentage of Respondents value in Jamaica? (Choose no more than TWO) (Responses Combined; N=106) Improve the quality of its experts as related to Jamaica’s specific challenges 27.4% Reduce the complexity of obtaining World Bank financing 26.4% Focus primarily on advocacy issues 1.9% Improve the competitiveness of its financing compared to markets (e.g., cost, 32.1% timeliness, and other terms) Reach out more to groups outside of government 24.5% Ensure greater selectivity in its work 11.3% Provide more adequate data/knowledge/statistics/figures on Jamaica’s economy 34.0% Offer more innovative financial products 16.0% Offer more innovative knowledge services 11.3% Increase availability of Fee-Based services 5.7% Work faster 2.8% Other 0.0% The Bank’s Focus N DK Mean SD 3. In the last three years, to what extent do you believe that the World Bank has moved in the right direction in terms of the focus of its work in 100 6 7.12 1.29 Jamaica? (1-To no degree at all, 10-To a very significant degree) 59 The World Bank Jamaica Country Survey 2013 F. The Future Role of the World Bank in Jamaica 4. When considering the combination of services that the World Bank Group offers in Jamaica, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank should offer more of in Percentage of Respondents Jamaica? (N=105) The combination is appropriate for Jamaica 65.7% Financial services 19.0% Knowledge products 8.6% Convening services 4.8% None of the above 1.9% G. Communication and Information Sharing 1. How do you get most of your information about economic and social Percentage of Respondents development issues in Jamaica? (Choose no more than TWO) (Responses Combined; N=107) Local newspapers 77.6% Internet 46.7% Local television 20.6% Local radio 19.6% Periodicals 15.0% International television 4.7% Other 4.7% International newspapers 2.8% Social media (Facebook, Twitter, YouTube) 1.9% International radio 0.9% Blogs 0.9% Mobile phones 0.9% Instant messaging 0.0% 2. How would you prefer to receive information from the World Bank? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=107) World Bank website 63.6% World Bank publications and other written materials 50.5% e-newsletters 43.0% World Bank seminars/workshops/conferences 13.1% Direct contact with World Bank (i.e., face to face meetings/discussions) 9.3% Social media (Facebook, Twitter, YouTube) 6.5% Instant messaging 2.8% World Bank Public Information Center 1.9% Mobile phones 1.9% Blogs 0.9% Other 0.0% 3. Are you aware of the World Bank's Access to Information Policy under which the Bank will now disclose any information in its possession that is not a list Percentage of Respondents of exceptions? (N=104) Yes 74.0% No 26.0% 60 The World Bank Jamaica Country Survey 2013 G. Communication and Information Sharing (continued) 4. Have you requested information from the World Bank on its activities in the Percentage of Respondents past year? (N=102) Yes 17.6% No 82.4% Percentage of Respondents 5. Were you able to obtain this information? (N=18) Yes 94.4% No 5.6% Percentage of Respondents 6. Do you have access to the Internet? (N=104) Yes 100.0% No 0.0% Percentage of Respondents 7. Do you use/have used the World Bank website? (N=104) Yes 92.3% No 7.7% Percentage of Respondents 8. Which do you primarily use? (N=104) The World Bank’s country website (www.worldbank.org/jm) 18.3% The World Bank’s main website (www.worldbank.org) 81.7% 9. Which Internet connection do you use primarily when visiting a World Bank Percentage of Respondents website? (N=106) High speed 93.4% Dial-up 6.6% 10. Do you use/have you used the World Bank’s Public Information Centers Percentage of Respondents (PICs) in Jamaica? (N=105) Yes 12.4% No 64.8% I don’t know what PIC is 22.9% Please rate how much you agree with the following statements, Level of Agreement on a ten-point scale. (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 11. I use/consult World Bank data more currently than I did a few years 104 2 6.34 2.05 ago. 12. The World Bank’s PIC is a valuable source of information related to 15 8 7.47 1.19 development in Jamaica. 13. I find the World Bank websites easy to navigate. 102 4 7.68 1.46 14. I find the information on the World Bank’s websites useful. 101 3 7.87 1.37 15. When I need information from the World Bank I know how to find it 97 10 7.42 2.28 (e.g., whom to call, where to reach them, etc.). 16. The World Bank is responsive to my information requests and inquiries. 78 24 7.53 1.70 61 The World Bank Jamaica Country Survey 2013 H. Background Information 1. Which of the following best describes your current position? Percentage of Respondents (Please mark only ONE response) (N=104) Employee of a Ministry, Ministerial Department or Implementation Agency 22.1% Private Sector Organization 20.2% NGO 9.6% Office of Parliamentarian 5.8% Bilateral Agency 5.8% Academia/Research Institute/Think Tank 5.8% Office of Minister 4.8% Project Management Unit (PMU) overseeing implementation of project 4.8% Financial Sector/Private Bank 4.8% Office of the Prime Minister 2.9% Media 2.9% Other 2.9% Local Government Office or Staff 1.9% Multilateral Agency 1.9% Trade Union 1.9% Consultant/Contractor working on World Bank supported Project/Program 1.0% Independent Government Institution 1.0% 2. Please identify the primary specialization of your work. Percentage of Respondents (Please mark only ONE response) (N=104) Education 18.3% Private sector development / foreign direct investment 16.3% Public sector governance / public financial management / anti-corruption 11.5% Energy 5.8% Gender / equality of opportunity 5.8% Law and justice / regulatory framework 5.8% Other 5.8% Financial markets / banking 4.8% Natural resource management / environmental sustainability 4.8% Agriculture/ rural development / food security 3.8% Transport 3.8% Information and communications technology 2.9% Job creation/employment 2.9% Social protection 2.9% Urban development 2.9% Health / communicable/non-communicable diseases 1.9% 3. Currently, do you professionally collaborate/work with the World Bank in Percentage of Respondents your country? (N=105) Yes 38.1% No 61.9% 62 The World Bank Jamaica Country Survey 2013 H. Background Information (continued) 4. Which of the following describes most of your exposure to the World Bank in Percentage of Respondents Jamaica? (Choose no more than TWO) (N=107) Use World Bank website for information, data, research, etc. 60.7% Observer (i.e., follow in media, discuss in informal conversations, etc.) 43.0% Collaborate as part of my professional duties 38.3% Use World Bank reports/data 22.4% Engage in World Bank related/sponsored events/activities 15.0% Percentage of Respondents 5. Which best represents your geographic location? (N=105) Kingston Metropolitan Region and urban St. Catherine 90.5% Western Jamaica (the county of Cornwall) 5.7% South Coast (St. Thomas, rural St. Catherine, Clarendon and Manchester) 3.8% 63 The World Bank Jamaica Country Survey 2013 Appendix B: Responses to All Questions by Stakeholder Groups A. General Issues Facing Jamaica In general, how would you say that Jamaica is headed in...?* Office of the Prime Office of Employee of Consultant on Bank- Bilateral or Private / Financial Percentage of Respondents Minister/ Minister Parliamentarian a Ministry supported Project/PMU Multilateral Agency Sector/ Private Bank NGO Academia Other The right direction 62.5% - 8.7% - 14.3% 3.8% 40.0% - 54.5% The wrong direction - 16.7% - 33.3% 42.9% 19.2% 10.0% 50.0% 9.1% Not sure 37.5% 83.3% 91.3% 66.7% 42.9% 76.9% 50.0% 50.0% 36.4% *Significantly different between stakeholder groups Listed below are a number of development priorities in Jamaica. Please identify which of the following you consider the most important development priorities in Jamaica? (Choose no more than THREE) Percentage of Respondents Office of the Prime Office of Employee of Consultant on Bank- Bilateral or Private / Financial (Responses Combined) Minister/ Minister Parliamentarian a Ministry supported Project/PMU Multilateral Agency Sector/ Private Bank NGO Academia Other Social protection* 25.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 16.7% 0.0% Public infrastructure* 0.0% 0.0% 4.3% 0.0% 25.0% 0.0% 0.0% 0.0% 0.0% Public sector governance/ reform 37.5% 16.7% 26.1% 50.0% 37.5% 30.8% 40.0% 16.7% 30.0% Global/regional integration 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 10.0% 0.0% 0.0% Gender equity/mainstreaming 0.0% 0.0% 8.7% 16.7% 25.0% 7.7% 10.0% 0.0% 0.0% Domestic private sector development* 12.5% 16.7% 4.3% 16.7% 0.0% 11.5% 10.0% 66.7% 10.0% Foreign direct investment 12.5% 33.3% 8.7% 16.7% 12.5% 3.8% 0.0% 0.0% 30.0% Water and sanitation 0.0% 0.0% 0.0% 0.0% 12.5% 0.0% 0.0% 0.0% 10.0% Anti-corruption 0.0% 0.0% 0.0% 16.7% 12.5% 0.0% 0.0% 0.0% 0.0% Job creation/employment/ 75.0% 83.3% 73.9% 33.3% 0.0% 65.4% 70.0% 50.0% 40.0% entrepreneurship* Agriculture, rural development and food 0.0% 0.0% 0.0% 0.0% 25.0% 0.0% 10.0% 0.0% 20.0% security* Urban renewal and development 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Social cohesion 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Public health management and access 12.5% 0.0% 13.0% 16.7% 12.5% 11.5% 0.0% 16.7% 20.0% Education and skills development 62.5% 66.7% 65.2% 50.0% 12.5% 57.7% 30.0% 50.0% 70.0% Information and communications 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% technology Poverty reduction 0.0% 50.0% 21.7% 16.7% 25.0% 15.4% 30.0% 33.3% 0.0% Disaster management and mitigation 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Trade and exports 0.0% 16.7% 13.0% 16.7% 0.0% 3.8% 30.0% 0.0% 10.0% Crime and violence 12.5% 0.0% 17.4% 0.0% 12.5% 26.9% 20.0% 0.0% 20.0% Sustainable economic growth 0.0% 16.7% 8.7% 33.3% 12.5% 15.4% 0.0% 16.7% 0.0% Law and justice 12.5% 0.0% 4.3% 16.7% 0.0% 15.4% 10.0% 0.0% 10.0% Equality of opportunity 12.5% 0.0% 30.4% 0.0% 12.5% 19.2% 30.0% 16.7% 10.0% Environmental sustainability and climate 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% change Energy 25.0% 0.0% 0.0% 0.0% 25.0% 15.4% 0.0% 0.0% 20.0% *Significantly different between stakeholder groups 64 The World Bank Jamaica Country Survey 2013 A. General Issues Facing Jamaica (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Jamaica? Percentage of Respondents Office of the Prime Office of Employee of Consultant on Bank- Bilateral or Private / Financial (Responses Combined) Minister/ Minister Parliamentarian a Ministry supported Project/PMU Multilateral Agency Sector/ Private Bank NGO Academia Other Global/regional integration 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Gender equity/mainstreaming 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Domestic private sector development 12.5% 16.7% 8.7% 16.7% 0.0% 4.0% 0.0% 16.7% 0.0% Social protection 12.5% 0.0% 8.7% 16.7% 12.5% 4.0% 0.0% 0.0% 9.1% Foreign direct investment 12.5% 16.7% 8.7% 16.7% 37.5% 0.0% 10.0% 16.7% 36.4% Water and sanitation* 0.0% 0.0% 4.3% 0.0% 25.0% 0.0% 10.0% 33.3% 0.0% Public sector governance/reform 12.5% 16.7% 34.8% 16.7% 12.5% 40.0% 40.0% 16.7% 27.3% Anti-corruption* 0.0% 0.0% 0.0% 0.0% 12.5% 0.0% 10.0% 33.3% 0.0% Job creation/employment/ 87.5% 100.0% 91.3% 66.7% 62.5% 80.0% 70.0% 50.0% 54.5% entrepreneurship Agriculture, rural development and food 12.5% 0.0% 0.0% 0.0% 25.0% 0.0% 20.0% 16.7% 36.4% security* Public infrastructure 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 10.0% 0.0% 0.0% Urban renewal and development* 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 18.2% Disaster management and mitigation 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Trade and exports 0.0% 16.7% 4.3% 33.3% 12.5% 0.0% 10.0% 0.0% 9.1% Crime and violence 25.0% 0.0% 4.3% 16.7% 12.5% 20.0% 20.0% 16.7% 0.0% Public health management and access 12.5% 0.0% 8.7% 16.7% 0.0% 8.0% 0.0% 16.7% 0.0% Sustainable economic growth 0.0% 16.7% 8.7% 33.3% 12.5% 16.0% 0.0% 0.0% 18.2% Law and justice 0.0% 0.0% 4.3% 0.0% 0.0% 4.0% 10.0% 0.0% 0.0% Information and communications 0.0% 0.0% 4.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% technology Equality of opportunity 37.5% 50.0% 39.1% 16.7% 25.0% 36.0% 60.0% 33.3% 18.2% Environmental sustainability and climate 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% change Energy 12.5% 0.0% 0.0% 0.0% 0.0% 8.0% 0.0% 0.0% 9.1% Education and skills development 62.5% 66.7% 69.6% 50.0% 50.0% 80.0% 30.0% 33.3% 63.6% Social cohesion* 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 16.7% 0.0% *Significantly different between stakeholder groups 65 The World Bank Jamaica Country Survey 2013 A. General Issues Facing Jamaica (continued) Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Jamaica? Percentage of Respondents Office of the Prime Office of Employee of Consultant on Bank- Bilateral or Private / Financial (Responses Combined) Minister/ Minister Parliamentarian a Ministry supported Project/PMU Multilateral Agency Sector/ Private Bank NGO Academia Other Water and sanitation 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Gender equity/mainstreaming 0.0% 0.0% 4.3% 0.0% 0.0% 0.0% 10.0% 0.0% 0.0% Domestic private sector development 25.0% 16.7% 8.7% 0.0% 0.0% 3.8% 10.0% 33.3% 27.3% Global/regional integration 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 10.0% 0.0% 0.0% Foreign direct investment 37.5% 16.7% 17.4% 50.0% 0.0% 3.8% 10.0% 0.0% 18.2% Agriculture, rural development and food 12.5% 0.0% 13.0% 33.3% 57.1% 7.7% 20.0% 33.3% 27.3% security Equality of opportunity 37.5% 33.3% 39.1% 16.7% 14.3% 46.2% 40.0% 0.0% 18.2% Anti-corruption* 0.0% 0.0% 0.0% 16.7% 0.0% 0.0% 0.0% 0.0% 0.0% Job creation/employment/ 25.0% 100.0% 82.6% 33.3% 57.1% 80.8% 50.0% 50.0% 36.4% entrepreneurship* Social protection 0.0% 0.0% 0.0% 0.0% 0.0% 3.8% 0.0% 16.7% 0.0% Public infrastructure 0.0% 0.0% 0.0% 0.0% 0.0% 3.8% 0.0% 0.0% 0.0% Social cohesion 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Information and communications 0.0% 0.0% 0.0% 16.7% 0.0% 0.0% 10.0% 0.0% 18.2% technology Trade and exports 0.0% 16.7% 8.7% 33.3% 14.3% 7.7% 10.0% 0.0% 36.4% Crime and violence 12.5% 16.7% 13.0% 16.7% 28.6% 15.4% 10.0% 16.7% 0.0% Disaster management and mitigation 0.0% 0.0% 0.0% 0.0% 14.3% 0.0% 0.0% 16.7% 0.0% Law and justice 0.0% 0.0% 0.0% 0.0% 14.3% 11.5% 0.0% 0.0% 0.0% Education and skills development 37.5% 50.0% 69.6% 33.3% 28.6% 61.5% 60.0% 33.3% 54.5% Public sector governance/reform 37.5% 50.0% 17.4% 16.7% 28.6% 26.9% 50.0% 66.7% 36.4% Environmental sustainability and climate 0.0% 0.0% 0.0% 0.0% 14.3% 0.0% 0.0% 16.7% 0.0% change Energy* 62.5% 0.0% 8.7% 16.7% 28.6% 19.2% 10.0% 0.0% 18.2% Public health management and access 12.5% 0.0% 17.4% 16.7% 0.0% 3.8% 0.0% 16.7% 9.1% Urban renewal and development 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 66 The World Bank Jamaica Country Survey 2013 A. General Issues Facing Jamaica (continued) When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this woul d be achieved in Jamaica? Percentage of Respondents Office of the Prime Office of Employee of Consultant on Bank- Bilateral or Private / Financial (Responses Combined) Minister/ Minister Parliamentarian a Ministry supported Project/PMU Multilateral Agency Sector/ Private Bank NGO Academia Other A growing middle class 0.0% 0.0% 4.3% 0.0% 0.0% 4.0% 0.0% 33.3% 9.1% Better employment opportunities for 12.5% 16.7% 21.7% 16.7% 12.5% 8.0% 10.0% 0.0% 9.1% young people Better employment opportunities for 0.0% 0.0% 8.7% 0.0% 12.5% 4.0% 0.0% 0.0% 9.1% women Education and training that better 62.5% 16.7% 21.7% 50.0% 62.5% 28.0% 20.0% 0.0% 54.5% ensure job opportunity* Greater access to health and nutrition 0.0% 0.0% 0.0% 0.0% 0.0% 4.0% 0.0% 16.7% 0.0% for citizens Better entrepreneurial opportunities* 50.0% 50.0% 73.9% 16.7% 12.5% 44.0% 70.0% 33.3% 27.3% Greater access to micro-finance for the 0.0% 0.0% 4.3% 0.0% 25.0% 12.0% 10.0% 16.7% 0.0% poor Better opportunity for the poor who live 25.0% 0.0% 0.0% 0.0% 25.0% 0.0% 10.0% 0.0% 0.0% in rural areas* Better opportunity for the poor who live 0.0% 0.0% 0.0% 0.0% 12.5% 4.0% 10.0% 0.0% 0.0% in urban areas Consistent economic growth 25.0% 0.0% 17.4% 50.0% 25.0% 24.0% 10.0% 16.7% 27.3% Greater voice and participation for citizens to help ensure greater 25.0% 100.0% 34.8% 50.0% 0.0% 44.0% 50.0% 66.7% 45.5% accountability* Better quality public services 0.0% 16.7% 13.0% 16.7% 12.5% 24.0% 10.0% 16.7% 0.0% Other* 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 18.2% *Significantly different between stakeholder groups 67 The World Bank Jamaica Country Survey 2013 B. Overall Attitudes toward the World Bank How familiar are you with the work of these organizations in Jamaica? (1-Not familiar at all, 10-Extremely familiar) Consultant on Office of the Prime Office of Employee of a Bank-supported Bilateral or Private / Financial Minister/ Minister Parliamentarian Ministry Project/PMU Multilateral Agency Sector/ Private Bank NGO Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD World Bank (WB/BM) 8 7.75 2.49 6 8.83 1.17 23 8.26 1.42 6 8.83 2.04 8 7.88 1.73 26 8.19 1.74 10 8.10 1.45 6 8.67 0.82 11 8.00 2.10 International Monetary Fund (IMF/FMI) 8 8.38 1.60 6 8.67 1.51 23 7.83 1.92 6 8.17 2.23 8 7.88 1.64 26 8.23 1.80 10 8.00 1.63 6 8.83 0.75 11 7.82 2.04 Inter-American Development Bank (IDB/BID) 8 7.88 2.53 6 8.50 1.52 23 7.74 1.39 6 8.33 1.97 8 8.38 1.06 25 7.64 1.82 10 7.50 1.58 4 8.00 1.41 11 7.27 1.85 Latin American Development Bank (CAF) 6 4.17 3.55 6 5.33 1.75 22 5.14 2.59 6 5.33 1.21 8 6.88 2.95 26 5.15 2.26 8 4.25 2.19 6 4.83 2.14 8 4.63 1.92 Central American Bank for Economic Integration 5 2.20 0.84 6 4.00 1.67 22 3.95 2.19 6 3.83 1.33 7 7.29 2.98 26 3.92 2.26 8 3.88 2.10 6 4.50 2.43 8 3.75 1.83 (CABEI/BCiE)* *Significantly different between stakeholder groups Overall, please rate your impression of the effectiveness of these organizations in Jamaica. (1-Not effective at all, 10-Very effective) Consultant on Office of the Prime Office of Employee of a Bank-supported Bilateral or Private / Financial Minister/ Minister Parliamentarian Ministry Project/PMU Multilateral Agency Sector/ Private Bank NGO Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD World Bank (WB/BM) 7 6.86 2.41 6 8.83 1.47 23 8.48 1.93 6 7.67 1.86 8 7.38 0.92 25 7.76 1.74 10 8.40 1.27 6 8.17 1.47 11 8.45 1.97 International Monetary Fund (IMF/FMI) 8 7.37 1.92 6 8.00 1.10 23 7.22 1.86 6 7.00 2.53 8 7.13 1.13 25 7.32 1.84 10 7.20 1.69 6 8.17 1.33 11 7.91 1.76 Inter-American Development Bank (IDB/BID) 7 8.00 1.92 6 7.83 1.47 22 7.45 1.54 6 7.00 2.10 8 7.63 1.30 23 6.61 1.88 10 7.60 1.78 4 8.25 1.71 11 8.00 1.61 Latin American Development Bank (CAF)* 5 2.20 1.10 6 3.17 2.14 21 4.71 2.39 4 5.00 1.41 6 7.33 1.86 21 4.38 1.69 6 4.33 2.66 6 5.17 2.32 8 4.63 1.85 Central American Bank for Economic Integration 4 2.00 0.82 6 2.67 2.25 19 2.84 2.06 4 2.75 2.36 6 8.50 1.76 21 3.29 1.95 6 3.67 2.34 6 4.67 2.88 8 3.25 2.12 (CABEI/BCiE)* *Significantly different between stakeholder groups Consultant on Office of the Prime Office of Employee of a Bank-supported Bilateral or Private / Financial Minister/ Minister Parliamentarian Ministry Project/PMU Multilateral Agency Sector/ Private Bank NGO Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank's staff is well prepared to help Jamaica solve its 7 7.29 1.11 6 7.50 0.84 22 7.45 1.30 6 7.00 0.89 8 7.75 1.04 23 7.61 1.03 7 7.14 1.07 6 7.17 0.41 10 6.90 1.10 most complicated development challenges? (1-To no degree at all, 10-To a very significant degree) 68 The World Bank Jamaica Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) When thinking about how the World Bank can have the most impact on development results in Jamaica, in which sectoral areas do you believe the World Bank should focus most of its attention and resources in Jamaica? (Choose no more than THREE) Percentage of Respondents Office of the Prime Office of Employee of Consultant on Bank- Bilateral or Private / Financial (Responses Combined) Minister/ Minister Parliamentarian a Ministry supported Project/PMU Multilateral Agency Sector/ Private Bank NGO Academia Other Public infrastructure* 12.5% 0.0% 0.0% 0.0% 0.0% 0.0% 20.0% 0.0% 27.3% Global/regional integration 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Foreign direct investment 12.5% 0.0% 4.3% 16.7% 25.0% 0.0% 0.0% 16.7% 18.2% Gender equity/mainstreaming 0.0% 0.0% 4.3% 16.7% 0.0% 4.2% 0.0% 16.7% 9.1% Social protection* 37.5% 0.0% 4.3% 16.7% 25.0% 0.0% 0.0% 0.0% 9.1% Domestic private sector development* 12.5% 33.3% 0.0% 0.0% 0.0% 4.2% 0.0% 66.7% 18.2% Water and sanitation 12.5% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 9.1% Agriculture, rural development and food 12.5% 0.0% 8.7% 0.0% 25.0% 0.0% 10.0% 33.3% 0.0% security Anti-corruption* 0.0% 16.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Public sector governance/ reform 37.5% 16.7% 26.1% 50.0% 25.0% 29.2% 40.0% 50.0% 36.4% Urban renewal and development 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 10.0% 0.0% 18.2% Job creation/employment and 25.0% 83.3% 65.2% 33.3% 12.5% 70.8% 50.0% 50.0% 36.4% entrepreneurship* Social cohesion* 0.0% 0.0% 0.0% 16.7% 0.0% 0.0% 0.0% 0.0% 0.0% Education and skills development* 62.5% 66.7% 78.3% 50.0% 25.0% 79.2% 80.0% 16.7% 54.5% Poverty reduction 12.5% 0.0% 8.7% 0.0% 12.5% 16.7% 0.0% 16.7% 9.1% Crime and violence 0.0% 16.7% 8.7% 33.3% 12.5% 20.8% 10.0% 0.0% 9.1% Disaster management and mitigation 0.0% 0.0% 0.0% 0.0% 12.5% 0.0% 0.0% 0.0% 0.0% Public health management and access 0.0% 0.0% 8.7% 0.0% 12.5% 4.2% 0.0% 0.0% 0.0% Trade and exports 0.0% 16.7% 4.3% 16.7% 25.0% 8.3% 10.0% 33.3% 9.1% Sustainable economic growth 0.0% 16.7% 13.0% 0.0% 12.5% 4.2% 20.0% 0.0% 0.0% Environmental sustainability and climate 0.0% 0.0% 0.0% 0.0% 12.5% 0.0% 0.0% 0.0% 9.1% change Law and justice 12.5% 0.0% 8.7% 0.0% 0.0% 8.3% 10.0% 0.0% 0.0% Information and communications 25.0% 0.0% 0.0% 0.0% 12.5% 0.0% 10.0% 0.0% 0.0% technology Energy 12.5% 0.0% 4.3% 33.3% 25.0% 8.3% 0.0% 0.0% 18.2% Equality of opportunity 12.5% 33.3% 47.8% 16.7% 25.0% 41.7% 30.0% 0.0% 9.1% *Significantly different between stakeholder groups 69 The World Bank Jamaica Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) When thinking about the World Bank’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Jamaica? Greatest Value Office of the Prime Office of Employee of Consultant on Bank- Bilateral or Private / Financial Percentage of Respondents Minister/ Minister Parliamentarian a Ministry supported Project/PMU Multilateral Agency Sector/ Private Bank NGO Academia Other Financial resources: investment lending 25.0% 33.3% 21.7% 50.0% 37.5% 38.5% 20.0% 16.7% 30.0% Financial resources: policy based lending 50.0% 33.3% 17.4% 0.0% 25.0% 15.4% 20.0% 16.7% 10.0% / budget support to the Government Mobilizing third party financial 12.5% 0.0% 0.0% 0.0% 12.5% 11.5% 50.0% 50.0% 20.0% resources* Technical assistance* 0.0% 33.3% 39.1% 0.0% 12.5% 19.2% 0.0% 16.7% 0.0% Policy advice 0.0% 0.0% 4.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Donor coordination 0.0% 0.0% 0.0% 16.7% 0.0% 3.8% 0.0% 0.0% 0.0% Data 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Training/capacity building 12.5% 0.0% 17.4% 33.3% 12.5% 11.5% 10.0% 0.0% 40.0% Studies/analyses 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Convening/facilitating 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Linkage to non-Bank expertise 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups nd 2 Greatest Value Office of the Prime Office of Employee of Consultant on Bank- Bilateral or Private / Financial Percentage of Respondents Minister/ Minister Parliamentarian a Ministry supported Project/PMU Multilateral Agency Sector/ Private Bank NGO Academia Other Financial resources: investment lending 37.5% 0.0% 34.8% 16.7% 0.0% 15.4% 20.0% 33.3% 10.0% Financial resources: policy based lending 25.0% 0.0% 17.4% 0.0% 12.5% 19.2% 20.0% 0.0% 10.0% / budget support to the Government Mobilizing third party financial resources 0.0% 16.7% 4.3% 0.0% 12.5% 3.8% 10.0% 0.0% 0.0% Technical assistance 37.5% 16.7% 13.0% 50.0% 12.5% 42.3% 30.0% 33.3% 70.0% Policy advice 0.0% 0.0% 8.7% 0.0% 12.5% 0.0% 0.0% 0.0% 0.0% Donor coordination* 0.0% 0.0% 0.0% 0.0% 25.0% 0.0% 0.0% 16.7% 0.0% Data 0.0% 0.0% 0.0% 16.7% 12.5% 0.0% 10.0% 0.0% 0.0% Training/capacity building 0.0% 16.7% 21.7% 16.7% 0.0% 19.2% 10.0% 16.7% 0.0% Studies/analyses 0.0% 16.7% 0.0% 0.0% 12.5% 0.0% 0.0% 0.0% 0.0% Convening/facilitating* 0.0% 16.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Linkage to non-Bank expertise 0.0% 16.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 10.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 70 The World Bank Jamaica Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) Which of the following do you identify as the World Bank’s greatest WEAKNESSES in its work in Jamaica? (Choose no more than TWO) Percentage of Respondents Office of the Prime Office of Employee of Consultant on Bank- Bilateral or Private / Financial (Responses Combined) Minister/ Minister Parliamentarian a Ministry supported Project/PMU Multilateral Agency Sector/ Private Bank NGO Academia Other Staff too inaccessible* 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 33.3% 9.1% Not exploring alternative policy options 0.0% 0.0% 4.3% 0.0% 12.5% 7.7% 0.0% 16.7% 0.0% Not adequately sensitive to 25.0% 16.7% 34.8% 33.3% 12.5% 34.6% 30.0% 50.0% 18.2% political/social realities in Jamaica Not enough public disclosure of its 0.0% 33.3% 13.0% 50.0% 12.5% 46.2% 10.0% 0.0% 18.2% work* Arrogant in its approach 0.0% 0.0% 4.3% 16.7% 25.0% 0.0% 0.0% 0.0% 0.0% Not aligned with country priorities 0.0% 0.0% 4.3% 0.0% 25.0% 3.8% 10.0% 16.7% 9.1% The credibility of its knowledge/data 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 10.0% 0.0% 0.0% Not willing to honestly criticize policies 12.5% 0.0% 8.7% 33.3% 12.5% 11.5% 0.0% 0.0% 18.2% and reform efforts in the country Too influenced by developed countries 37.5% 16.7% 13.0% 0.0% 25.0% 11.5% 10.0% 0.0% 27.3% Imposing technocratic solutions without 0.0% 16.7% 26.1% 16.7% 25.0% 11.5% 10.0% 0.0% 18.2% regard to political realities World Bank processes too slow and 12.5% 0.0% 13.0% 16.7% 12.5% 7.7% 10.0% 16.7% 0.0% complex Too bureaucratic in its operational 37.5% 66.7% 39.1% 33.3% 0.0% 34.6% 60.0% 33.3% 27.3% policies and procedures Not aligned with other donors’ work 0.0% 0.0% 4.3% 0.0% 25.0% 11.5% 0.0% 16.7% 0.0% Not collaborating enough with non-state 37.5% 50.0% 21.7% 0.0% 0.0% 15.4% 10.0% 16.7% 18.2% actors Not client focused 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 10.0% 0.0% 18.2% Inadequate number of World Bank staff 37.5% 0.0% 8.7% 0.0% 12.5% 3.8% 30.0% 0.0% 18.2% members located in the country Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups Which World Bank instruments do you believe are the MOST effective in reducing poverty in Jamaica? (Choose no more than TWO) Percentage of Respondents Office of the Prime Office of Employee of Consultant on Bank- Bilateral or Private / Financial (Responses Combined) Minister/ Minister Parliamentarian a Ministry supported Project/PMU Multilateral Agency Sector/ Private Bank NGO Academia Other Capacity development 25.0% 50.0% 47.8% 50.0% 37.5% 40.0% 40.0% 16.7% 18.2% Policy based lending / budget support to 62.5% 33.3% 30.4% 0.0% 37.5% 20.0% 20.0% 16.7% 45.5% the Government Knowledge products/services 12.5% 16.7% 26.1% 16.7% 12.5% 32.0% 30.0% 33.3% 18.2% Investment lending 37.5% 33.3% 21.7% 66.7% 62.5% 24.0% 60.0% 66.7% 45.5% Technical assistance* 62.5% 66.7% 69.6% 50.0% 0.0% 68.0% 50.0% 16.7% 63.6% Trust Fund management* 0.0% 0.0% 0.0% 16.7% 25.0% 16.0% 0.0% 50.0% 0.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Don't know 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 71 The World Bank Jamaica Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) Consultant on Office of the Prime Office of Employee of a Bank-supported Bilateral or Private / Financial Minister/ Minister Parliamentarian Ministry Project/PMU Multilateral Agency Sector/ Private Bank NGO Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank SHOULD seek to influence the global 6 7.67 1.63 6 7.17 0.75 22 7.09 1.60 6 6.83 1.17 8 7.50 1.69 25 7.56 0.87 10 7.20 1.32 6 7.83 0.98 10 8.00 1.25 development agenda as related to “global public goods”? (1-To no degree at all, 10-To a very significant degree) In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank collaborate with more in your country to ensure better development results there? Percentage of Respondents Office of the Prime Office of Employee of Consultant on Bank- Bilateral or Private / Financial (Responses Combined) Minister/ Minister Parliamentarian a Ministry supported Project/PMU Multilateral Agency Sector/ Private Bank NGO Academia Other NGOs* 50.0% 100.0% 82.6% 50.0% 0.0% 92.0% 80.0% 50.0% 72.7% Local Government 0.0% 16.7% 4.3% 16.7% 0.0% 0.0% 10.0% 0.0% 9.1% Beneficiaries* 12.5% 0.0% 4.3% 0.0% 50.0% 0.0% 10.0% 0.0% 0.0% Private sector* 37.5% 16.7% 17.4% 66.7% 37.5% 52.0% 20.0% 66.7% 63.6% Civil society 50.0% 33.3% 39.1% 33.3% 37.5% 44.0% 30.0% 16.7% 9.1% International donor community 0.0% 0.0% 8.7% 0.0% 0.0% 0.0% 10.0% 0.0% 0.0% Foundations 12.5% 0.0% 0.0% 16.7% 12.5% 0.0% 10.0% 16.7% 0.0% Academia/think tanks/research 12.5% 16.7% 30.4% 16.7% 0.0% 12.0% 30.0% 33.3% 36.4% institutes Parliament* 25.0% 0.0% 0.0% 0.0% 25.0% 0.0% 0.0% 0.0% 0.0% Media 0.0% 0.0% 0.0% 0.0% 12.5% 0.0% 0.0% 0.0% 0.0% Non-Parliamentary political caucuses 0.0% 16.7% 4.3% 0.0% 12.5% 0.0% 0.0% 0.0% 9.1% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 72 The World Bank Jamaica Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) To what extent do you agree with the following statements about the World Bank’s work in Jamaica? (1-Strongly disagree, 10-Strongly agree) Consultant on Office of the Prime Office of Employee of a Bank-supported Bilateral or Private / Financial Minister/ Minister Parliamentarian Ministry Project/PMU Multilateral Agency Sector/ Private Bank NGO Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall the World Bank currently plays a relevant 7 8.71 1.80 6 8.83 0.98 23 8.17 1.80 6 8.17 0.75 8 8.00 1.31 25 7.68 1.68 10 8.60 1.43 6 8.67 1.03 11 8.64 1.96 role in development in Jamaica The World Bank’s work is aligned with what I 7 7.57 2.23 6 8.00 0.89 23 8.00 1.60 6 7.33 1.37 8 7.38 1.51 26 7.58 1.75 10 7.90 1.29 6 7.50 1.64 11 7.27 1.62 consider the development priorities for Jamaica The World Bank supports programs and strategies 7 7.14 1.22 6 8.17 0.98 23 7.74 1.60 6 7.33 1.21 8 7.25 1.28 26 7.38 1.77 10 7.70 1.57 6 8.17 1.17 11 7.82 1.47 that are realistic for Jamaica The World Bank treats clients and stakeholders in 6 8.17 1.72 6 7.67 1.21 21 7.76 1.70 6 6.83 0.98 8 8.00 1.85 25 7.80 1.50 9 8.11 1.45 6 8.33 0.82 10 7.40 1.84 Jamaica with respect The World Bank effectively supports public policy 7 7.43 1.27 6 8.33 1.37 23 7.87 1.69 6 7.33 1.51 8 7.63 1.30 25 7.44 1.61 10 7.80 1.14 6 6.83 1.17 10 7.60 1.58 priorities of Jamaica The World Bank assists Jamaica to reduce social 8 6.75 2.19 6 8.33 1.37 23 7.65 1.80 6 6.67 2.34 8 7.75 1.04 24 7.33 1.71 10 7.70 1.57 6 7.33 1.21 11 7.64 1.75 exclusion The World Bank is a client oriented organization 7 6.71 2.69 6 8.33 1.21 21 7.29 1.98 5 7.20 1.64 8 7.63 1.06 22 7.09 1.63 10 7.40 1.78 6 6.83 1.94 10 7.00 1.70 in Jamaica The World Bank is an organization that does not represent a particular ideological perspective in 7 6.71 3.45 6 7.50 1.98 22 6.41 2.46 6 6.17 2.14 8 8.00 1.31 24 7.17 1.90 9 7.44 1.81 6 6.83 1.94 9 6.67 1.94 Jamaica The World Bank is an organization that has no 7 6.57 3.87 6 7.83 1.72 21 6.90 1.81 5 5.20 2.78 8 7.25 2.32 26 6.92 2.43 7 7.14 1.46 6 5.33 1.86 11 6.36 2.38 dominant influence of any particular country The World Bank respects the positions, views and 7 7.14 2.19 6 7.50 1.38 22 7.59 1.53 6 6.83 2.64 8 8.00 0.93 25 7.52 1.94 9 7.78 1.30 6 7.50 1.64 10 7.00 1.76 demands of the Government of Jamaica The World Bank is genuinely interested in knowing the opinions of the main stakeholders of 7 7.57 2.51 6 8.33 0.52 22 7.36 2.08 6 6.50 1.87 8 8.13 0.84 26 7.69 1.44 9 8.11 1.17 6 7.17 1.47 11 7.18 1.89 Jamaica Consultant on Office of the Prime Office of Employee of a Bank-supported Bilateral or Private / Financial Minister/ Minister Parliamentarian Ministry Project/PMU Multilateral Agency Sector/ Private Bank NGO Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD When considering the national development needs in Jamaica, to what extent does the combination of financial, knowledge and 7 7.43 1.13 6 7.83 0.75 23 7.57 1.24 6 6.50 1.52 8 7.75 0.89 25 7.40 1.32 10 7.30 0.95 6 7.67 0.82 11 7.45 1.13 convening services that the World Bank currently provides meet the national development needs of Jamaica? (1-To no degree at all, 10-To a very significant degree) 73 The World Bank Jamaica Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) To what extent is the World Bank an effective development partner in Jamaica, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Consultant on Office of the Prime Office of Employee of a Bank-supported Bilateral or Private / Financial Minister/ Minister Parliamentarian Ministry Project/PMU Multilateral Agency Sector/ Private Bank NGO Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Responsiveness 7 7.14 2.34 6 7.50 0.55 23 6.74 1.51 6 6.83 1.17 8 8.25 0.71 24 7.00 1.41 9 7.11 1.62 6 7.00 0.89 10 6.80 1.23 Flexibility (in terms of the World Bank’s products 7 7.00 2.45 6 7.83 0.98 23 6.30 1.49 5 6.40 1.82 8 7.88 1.13 23 6.74 1.48 9 6.89 1.17 6 6.83 0.98 11 6.36 1.63 and services) Flexibility (in terms of changing country 7 7.00 1.83 6 7.33 1.51 23 6.83 1.37 5 5.60 1.52 8 8.13 1.25 25 6.84 1.43 9 7.00 1.50 6 7.00 0.89 11 6.27 1.74 circumstances) Being inclusive 6 7.17 1.72 6 7.50 1.98 22 6.95 1.25 6 6.33 1.03 8 7.63 1.92 25 6.76 1.48 9 6.78 1.48 6 7.33 0.82 11 6.55 1.64 Openness (sharing data and other information) 6 6.83 1.72 5 8.00 0.71 21 7.48 1.47 6 7.00 0.89 8 7.50 1.77 24 7.13 1.68 9 7.44 1.01 6 7.33 0.82 11 6.82 1.33 Staff accessibility 4 8.75 0.50 3 7.00 1.73 17 7.12 1.69 6 6.50 2.35 8 7.38 0.92 22 6.41 1.44 8 7.13 1.13 5 7.00 1.23 10 6.30 1.49 Straightforwardness and honesty 5 8.20 0.84 6 7.50 0.84 21 7.52 1.33 5 6.40 1.82 8 7.38 1.06 24 7.12 1.42 8 7.50 0.93 5 7.60 1.14 11 7.09 1.92 Collaboration with groups outside of the 6 6.00 2.76 6 6.17 1.94 20 5.80 1.91 6 6.33 1.86 8 7.38 1.19 25 5.88 1.69 10 5.90 1.91 6 6.67 1.03 11 5.36 1.69 Government Collaboration with the Government 7 8.86 1.07 6 8.67 2.34 22 8.41 1.59 6 7.67 1.03 8 7.75 1.17 25 8.08 1.26 10 8.00 1.76 6 7.83 1.84 11 7.36 1.91 Collaboration with other donors 5 7.20 1.10 6 7.17 0.75 20 7.50 1.24 5 6.80 1.30 8 7.25 1.17 25 6.68 1.52 7 7.71 1.38 6 7.17 0.75 11 7.55 1.75 Follow through over time 6 6.00 2.00 5 7.20 1.10 20 6.90 1.52 6 6.67 1.86 8 7.25 1.28 23 6.83 1.70 7 7.43 1.81 6 6.33 0.82 10 7.00 1.76 When World Bank assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) Percentage of Respondents Office of the Prime Office of Employee of Consultant on Bank- Bilateral or Private / Financial (Responses Combined) Minister/ Minister Parliamentarian a Ministry supported Project/PMU Multilateral Agency Sector/ Private Bank NGO Academia Other The World Bank works too slowly 12.5% 0.0% 4.3% 0.0% 0.0% 3.8% 10.0% 16.7% 0.0% The Government works inefficiently 50.0% 16.7% 26.1% 33.3% 12.5% 34.6% 20.0% 16.7% 11.1% There is not an adequate level of 25.0% 83.3% 39.1% 50.0% 50.0% 42.3% 60.0% 66.7% 44.4% citizen/civil society participation Poor donor coordination 0.0% 0.0% 13.0% 0.0% 25.0% 3.8% 10.0% 0.0% 0.0% The World Bank does not do adequate 0.0% 0.0% 13.0% 0.0% 0.0% 11.5% 0.0% 33.3% 0.0% follow through/follow-up Lack of/inadequate levels of capacity in 37.5% 0.0% 8.7% 33.3% 37.5% 15.4% 20.0% 0.0% 22.2% Government Political pressures and obstacles 0.0% 16.7% 17.4% 0.0% 50.0% 15.4% 10.0% 16.7% 22.2% Reforms are not well thought out in light 37.5% 0.0% 13.0% 33.3% 12.5% 11.5% 0.0% 16.7% 33.3% of country challenges The World Bank is not sensitive enough 37.5% 83.3% 60.9% 50.0% 12.5% 61.5% 60.0% 33.3% 55.6% to political/social realities on the ground Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 74 The World Bank Jamaica Country Survey 2013 C. World Bank Effectiveness and Results How effective do you believe the World Bank is in terms of the work it does in the following areas of development in Jamaica? (1-Not effective at all, 10-Very effective) Consultant on Office of the Prime Office of Employee of a Bank-supported Bilateral or Private / Financial Minister/ Minister Parliamentarian Ministry Project/PMU Multilateral Agency Sector/ Private Bank NGO Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Social protection 7 7.29 2.69 6 7.33 1.75 21 6.33 1.71 5 6.40 2.07 8 7.38 1.41 24 6.71 1.76 9 7.00 2.06 6 6.33 1.37 10 6.40 1.27 Public infrastructure 7 6.57 2.23 6 7.50 2.07 22 6.32 1.78 4 5.75 2.06 8 6.63 2.33 25 6.76 1.81 10 7.20 2.10 6 6.50 1.05 11 6.82 1.47 Public sector governance/ reform 7 6.71 0.95 6 7.17 1.33 22 6.32 1.25 6 6.50 1.76 8 6.75 1.67 25 6.64 1.66 9 7.22 1.64 6 5.83 1.72 11 6.73 0.91 Global/regional integration 6 5.00 2.83 6 7.17 1.47 21 6.24 1.26 5 6.00 1.41 8 6.13 2.53 24 6.50 1.53 7 6.14 1.57 6 5.67 1.51 11 6.00 1.18 Gender equity/mainstreaming 6 6.00 2.53 6 7.17 1.47 19 6.16 1.39 5 5.60 1.67 8 6.13 2.42 24 6.37 1.58 9 6.56 2.13 6 6.33 1.51 10 5.60 1.35 Domestic private sector development 7 6.29 2.14 6 6.50 0.55 20 6.25 1.45 6 6.33 1.75 8 6.75 1.83 24 6.33 1.31 9 6.11 1.36 6 5.17 2.23 11 6.09 0.70 Social cohesion 5 6.20 3.03 6 7.00 0.89 21 6.29 1.45 6 6.33 2.07 8 6.63 2.20 24 5.88 1.78 10 7.40 1.51 6 6.17 1.17 11 6.73 1.19 Foreign direct investment 5 7.00 0.71 6 6.67 1.21 21 6.14 0.96 6 6.67 1.75 7 6.00 2.16 24 5.83 1.47 8 6.75 1.58 6 5.83 0.41 10 6.10 1.45 Water and sanitation 6 7.67 1.03 6 7.50 1.38 22 6.73 1.39 6 6.83 1.94 8 5.88 2.10 24 6.38 1.47 10 6.90 1.60 6 6.17 1.17 9 6.78 1.30 Anti-corruption (incl. access to information) 4 6.75 0.96 6 6.00 0.63 21 6.10 1.45 6 6.33 2.16 8 6.13 1.96 24 5.67 1.37 9 6.00 2.12 6 6.50 0.55 8 5.63 1.69 Job creation/employment and entrepreneurship 7 5.00 2.71 6 5.67 1.37 22 5.55 1.85 6 6.00 1.67 8 6.13 1.25 25 5.08 1.61 10 5.40 2.01 6 5.00 1.41 11 5.09 1.64 Agriculture, rural development and food security 6 6.50 2.35 6 7.50 1.38 22 7.09 1.57 4 6.25 2.06 8 5.75 1.67 25 7.16 1.52 10 7.00 2.16 6 5.33 3.20 11 6.82 1.83 Urban renewal and development 6 7.50 2.35 5 7.80 1.30 22 7.14 1.83 5 6.40 2.70 7 5.57 2.07 24 6.50 1.69 10 7.10 2.13 6 5.00 2.76 11 6.91 1.81 Public health management and access* 5 5.80 0.84 6 7.00 0.89 22 5.82 1.33 5 5.00 2.74 7 6.71 1.98 24 5.04 1.40 9 6.56 1.74 6 4.67 1.03 9 5.56 0.53 Education and skills development* 6 6.00 0.89 6 6.67 0.82 21 5.38 1.24 6 5.83 2.64 7 7.00 1.92 24 4.79 1.56 8 5.75 2.44 6 5.83 0.75 9 4.78 0.97 Information and communications technology 5 7.20 1.30 6 7.17 0.98 21 6.14 1.62 5 6.20 0.84 8 6.88 1.73 24 6.04 1.60 5 7.20 2.28 6 6.33 0.82 9 6.00 1.41 Poverty reduction 7 5.29 2.43 6 5.67 1.75 23 5.39 1.78 6 5.33 2.42 8 7.00 1.85 24 4.79 1.62 9 5.89 2.42 6 4.83 1.47 11 5.55 1.97 Disaster management and mitigation 4 7.00 2.00 6 7.00 0.63 19 6.37 1.61 6 6.33 1.75 8 6.75 1.75 24 6.21 1.32 9 7.11 2.15 6 6.50 0.55 11 6.36 0.81 Trade and exports 4 5.75 1.50 6 5.83 0.98 21 5.29 1.19 4 5.75 0.50 8 6.13 1.36 25 5.80 1.44 8 5.63 1.77 6 5.83 0.75 11 5.73 1.35 Crime and violence 5 6.80 2.05 6 5.33 1.03 21 5.43 1.43 5 4.60 1.52 8 6.13 1.64 25 5.44 1.42 9 5.56 2.19 6 5.17 0.75 11 4.91 1.30 Sustainable economic growth 3 6.67 1.53 6 5.67 1.21 21 5.14 1.28 6 5.83 1.94 8 6.63 1.41 25 5.08 1.80 9 5.78 2.49 6 5.33 1.21 11 5.00 1.48 Law and justice (e.g., judicial system) 7 5.14 3.13 6 6.00 1.67 21 5.00 2.07 5 5.20 1.30 7 6.00 2.38 25 5.28 1.24 8 5.75 2.61 6 5.50 1.05 11 4.73 1.10 Equality of opportunity (i.e., equity) 6 4.83 2.40 6 5.17 0.75 22 4.77 1.69 5 5.00 2.65 7 6.00 1.83 25 4.36 1.71 8 5.25 2.71 6 5.33 1.37 9 4.67 1.32 Environmental sustainability and climate change* 4 8.00 0.82 6 6.33 1.03 22 5.59 1.74 5 4.60 0.89 8 6.13 1.89 23 5.57 1.12 8 6.75 1.67 6 6.33 0.52 8 5.75 1.75 Energy (e.g., renewable, alternative sources) 5 7.40 1.52 6 6.67 1.21 22 5.77 1.66 5 4.80 1.30 8 6.25 2.19 25 6.04 1.34 8 6.25 1.58 6 6.33 1.03 9 6.33 1.73 *Significantly different between stakeholder groups Consultant on Office of the Prime Office of Employee of a Bank-supported Bilateral or Private / Financial Minister/ Minister Parliamentarian Ministry Project/PMU Multilateral Agency Sector/ Private Bank NGO Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank’s work help 7 6.86 1.77 6 7.67 0.52 23 7.13 1.29 6 6.67 1.86 8 7.75 1.04 24 7.12 1.15 10 7.30 0.95 6 6.83 0.98 11 7.18 0.98 to achieve development results in Jamaica? (1-To no degree at all, 10-To a very significant degree) 75 The World Bank Jamaica Country Survey 2013 C. World Bank Effectiveness and Results (continued) To what extent do you agree with the following statements about the World Bank in Jamaica? (1-Strongly disagree, 10-Strongly agree) Consultant on Office of the Prime Office of Employee of a Bank-supported Bilateral or Private / Financial Minister/ Minister Parliamentarian Ministry Project/PMU Multilateral Agency Sector/ Private Bank NGO Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank's financial instruments meet the 7 7.00 1.73 6 7.83 1.17 23 6.70 1.58 5 6.80 1.10 8 6.38 1.30 25 7.20 1.44 10 6.90 0.74 6 7.17 0.98 11 6.55 1.04 needs of Jamaica The World Bank meets Jamaica’s needs for 6 8.17 2.64 6 7.67 1.03 22 6.73 1.91 5 6.80 1.30 8 7.00 1.69 24 7.29 1.49 10 7.10 1.29 6 7.00 0.63 11 6.55 1.37 knowledge services D. The World Bank’s Knowledge How frequently do you consult World Bank knowledge work and activities in the work you do? Office of the Prime Office of Employee of Consultant on Bank- Bilateral or Private / Financial Percentage of Respondents Minister/ Minister Parliamentarian a Ministry supported Project/PMU Multilateral Agency Sector/ Private Bank NGO Academia Other Weekly - - - - - - - - 9.1% Monthly 25.0% - 4.3% 16.7% - 12.5% 20.0% - - A few times a year 37.5% - 26.1% 16.7% 50.0% 33.3% 40.0% 33.3% 36.4% Rarely 37.5% 83.3% 69.6% 66.7% 37.5% 54.2% 40.0% 66.7% 54.5% Never - 16.7% - - 12.5% - - - - 76 The World Bank Jamaica Country Survey 2013 D. The World Bank’s Knowledge (continued) When thinking about the development challenges in Jamaica, where do you believe it would be most valuable for the World Bank to focus its knowledge work and activities in the next few years? (Choose no more than THREE) Percentage of Respondents Office of the Prime Office of Employee of Consultant on Bank- Bilateral or Private / Financial (Responses Combined) Minister/ Minister Parliamentarian a Ministry supported Project/PMU Multilateral Agency Sector/ Private Bank NGO Academia Other Public infrastructure 12.5% 0.0% 0.0% 16.7% 0.0% 0.0% 0.0% 0.0% 10.0% Global/regional integration* 0.0% 0.0% 4.3% 0.0% 0.0% 0.0% 0.0% 33.3% 0.0% Foreign direct investment 0.0% 16.7% 0.0% 16.7% 12.5% 8.0% 0.0% 16.7% 10.0% Gender equity/mainstreaming 0.0% 0.0% 0.0% 16.7% 12.5% 4.0% 11.1% 0.0% 0.0% Social protection* 37.5% 0.0% 8.7% 0.0% 25.0% 4.0% 0.0% 0.0% 0.0% Domestic private sector development* 12.5% 16.7% 0.0% 33.3% 0.0% 4.0% 0.0% 50.0% 20.0% Water and sanitation* 12.5% 0.0% 0.0% 0.0% 37.5% 0.0% 11.1% 0.0% 10.0% Agriculture, rural development and food 12.5% 0.0% 4.3% 16.7% 12.5% 0.0% 11.1% 33.3% 0.0% security Anti-corruption* 0.0% 0.0% 0.0% 0.0% 25.0% 4.0% 0.0% 0.0% 0.0% Public sector governance/ reform 37.5% 0.0% 26.1% 0.0% 0.0% 36.0% 11.1% 16.7% 50.0% Urban renewal and development 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Job creation/employment and 37.5% 83.3% 82.6% 50.0% 12.5% 64.0% 88.9% 50.0% 50.0% entrepreneurship* Social cohesion 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Education and skills development 50.0% 66.7% 69.6% 33.3% 12.5% 60.0% 77.8% 66.7% 70.0% Poverty reduction 12.5% 0.0% 13.0% 0.0% 0.0% 4.0% 0.0% 16.7% 10.0% Crime and violence 12.5% 33.3% 4.3% 16.7% 37.5% 8.0% 11.1% 0.0% 10.0% Disaster management and mitigation 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 11.1% 0.0% 0.0% Public health management and access 0.0% 0.0% 21.7% 16.7% 12.5% 4.0% 0.0% 0.0% 0.0% Trade and exports 0.0% 16.7% 4.3% 16.7% 12.5% 8.0% 11.1% 0.0% 20.0% Sustainable economic growth 0.0% 33.3% 4.3% 0.0% 25.0% 16.0% 0.0% 0.0% 10.0% Environmental sustainability and climate 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% change Law and justice 12.5% 0.0% 4.3% 16.7% 12.5% 8.0% 11.1% 0.0% 10.0% Information and communications 0.0% 0.0% 4.3% 0.0% 12.5% 0.0% 0.0% 16.7% 0.0% technology Energy 12.5% 0.0% 0.0% 16.7% 25.0% 24.0% 0.0% 0.0% 10.0% Equality of opportunity 12.5% 33.3% 39.1% 16.7% 0.0% 40.0% 33.3% 0.0% 10.0% *Significantly different between stakeholder groups 77 The World Bank Jamaica Country Survey 2013 D. The World Bank’s Knowledge (continued) In Jamaica, how effective do you believe the World Bank’s knowledge work and activities are at: (1-Not effective at all, 10-Very effective) Consultant on Office of the Prime Office of Employee of a Bank-supported Bilateral or Private / Financial Minister/ Minister Parliamentarian Ministry Project/PMU Multilateral Agency Sector/ Private Bank NGO Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Enhancing your knowledge and/or skills 7 6.86 2.73 6 7.50 1.05 22 7.18 1.71 6 6.50 1.52 8 6.75 1.75 25 6.76 1.45 10 7.00 1.49 5 7.20 1.30 11 6.55 0.93 Contributing to good policy making 7 7.14 2.55 6 8.00 1.27 22 7.55 1.54 5 6.40 1.82 8 7.00 1.85 24 6.88 1.33 10 6.90 1.52 5 7.20 1.30 10 6.90 0.99 Providing support for program implementation 7 6.14 2.34 6 7.83 1.17 23 7.22 1.65 6 7.00 1.79 8 7.00 2.14 22 7.14 1.25 10 7.00 0.94 5 7.80 1.92 11 6.55 1.51 In Jamaica, to what extent do you believe that the World Bank’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Consultant on Office of the Prime Office of Employee of a Bank-supported Bilateral or Private / Financial Minister/ Minister Parliamentarian Ministry Project/PMU Multilateral Agency Sector/ Private Bank NGO Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Are timely 5 7.00 1.41 3 7.00 1.00 14 6.14 1.96 5 6.80 1.30 8 7.25 1.04 19 6.47 1.07 8 6.25 1.04 5 6.40 1.14 7 6.43 1.51 Include appropriate level of stakeholder 6 6.67 1.97 6 7.50 1.52 22 6.64 1.73 5 6.60 1.14 8 7.13 1.73 23 6.83 1.59 10 7.30 0.95 6 6.67 1.03 11 6.09 1.30 involvement during preparation Are relevant to Jamaica’s development priorities 7 7.14 1.86 6 7.33 1.51 23 6.83 1.70 5 7.00 1.00 8 7.38 1.60 25 6.92 1.55 10 7.10 1.20 6 7.33 1.03 11 7.00 1.41 Provide feasible recommendations 7 7.00 2.16 5 8.00 1.23 22 6.77 1.63 5 6.40 1.14 8 7.25 1.49 24 7.13 1.33 10 7.20 1.40 6 7.33 1.03 10 7.00 1.41 Are accessible (well written and easy to 6 7.83 1.60 5 8.00 1.87 20 7.30 1.63 4 6.25 1.71 8 7.38 1.30 25 6.92 1.44 10 6.80 1.48 6 7.83 0.98 10 6.40 2.01 understand) Are source of relevant information on global good 7 7.86 0.90 6 7.33 1.37 22 7.27 1.55 4 7.50 0.58 8 7.75 1.28 25 7.08 1.29 9 7.00 1.66 6 7.50 1.05 11 7.55 1.44 practices. Are useful in terms of the work you do 7 6.29 2.43 5 7.40 1.52 22 6.82 1.94 5 6.40 1.52 8 7.75 1.28 25 7.44 1.08 10 6.40 1.65 6 7.17 0.98 11 6.27 2.05 Are adequately disseminated 7 6.57 1.90 5 7.00 1.23 22 6.82 1.76 5 6.20 0.84 8 8.00 1.51 25 7.00 1.23 9 6.78 1.30 6 7.17 1.17 11 6.18 1.78 Are appropriately translated 7 8.00 1.16 5 7.00 1.41 23 7.17 1.40 4 7.00 0.82 8 8.00 1.51 25 7.20 1.32 8 6.50 1.85 6 7.83 0.98 11 7.09 0.94 Are adaptable to Jamaica’s specific development 7 6.57 2.23 6 7.17 1.17 23 6.70 2.08 5 7.40 0.89 8 6.88 1.36 25 6.60 1.26 9 6.78 1.48 6 7.33 1.21 11 6.64 1.03 challenges and country circumstances Consultant on Office of the Prime Office of Employee of a Bank-supported Bilateral or Private / Financial Minister/ Minister Parliamentarian Ministry Project/PMU Multilateral Agency Sector/ Private Bank NGO Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank's knowledge work and 7 7.14 1.86 6 7.83 0.75 23 7.43 1.44 6 7.50 1.05 8 8.25 0.71 25 7.60 0.91 9 7.67 0.71 6 7.00 0.89 11 7.36 1.21 activities make to development results in your country? Overall, how would you rate the technical quality of the World Bank's knowledge work and 6 7.67 1.03 6 8.00 0.89 22 7.45 1.50 6 7.33 0.82 8 8.50 0.76 26 7.23 1.18 9 7.78 1.30 6 7.33 0.82 9 7.33 0.87 activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) 78 The World Bank Jamaica Country Survey 2013 D. The World Bank’s Knowledge (continued) Have you read/consulted the most recent LAC Flagship Report?* Office of the Prime Office of Employee of Consultant on Bank- Bilateral or Private / Financial Percentage of Respondents Minister/ Minister Parliamentarian a Ministry supported Project/PMU Multilateral Agency Sector/ Private Bank NGO Academia Other Yes 37.5% - 8.7% 50.0% 28.6% 15.4% 10.0% 50.0% - No 62.5% 100.0% 91.3% 50.0% 71.4% 84.6% 90.0% 50.0% 100.0% *Significantly different between stakeholder groups Consultant on Office of the Prime Office of Employee of a Bank-supported Bilateral or Private / Financial Minister/ Minister Parliamentarian Ministry Project/PMU Multilateral Agency Sector/ Private Bank NGO Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the Flagship Report raised substantive new information and insight 3 7.33 2.08 2 7.50 0.71 2 7.50 2.12 2 7.50 0.71 4 6.50 2.08 3 8.00 1.00 that you were not aware of prior to reading? To what extent do you believe the Flagship Report provided you with useful information in terms of 3 7.67 2.31 2 7.00 2.83 2 6.50 0.71 2 7.50 0.71 4 6.25 0.96 1 9.00 . 3 7.33 1.53 the work you do? (1-To no degree at all, 10-To a very significant degree) E. Working with the World Bank To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Consultant on Office of the Prime Office of Employee of a Bank-supported Bilateral or Private / Financial Minister/ Minister Parliamentarian Ministry Project/PMU Multilateral Agency Sector/ Private Bank NGO Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank disburses funds promptly* 6 7.00 1.67 4 6.00 0.00 14 6.50 1.83 3 4.67 3.51 8 7.75 1.58 14 7.07 1.27 8 5.38 1.06 4 5.75 1.26 5 5.60 1.14 The World Bank effectively monitors and 7 8.14 1.35 5 7.80 1.10 20 7.55 1.28 4 6.50 1.00 8 8.00 1.31 23 6.91 1.70 10 7.10 0.88 6 6.50 1.38 11 7.09 1.04 evaluates the projects and programs it supports The World Bank's approvals and reviews are done 7 6.86 1.07 5 7.80 1.64 20 7.25 1.71 5 5.80 2.17 8 7.38 1.30 22 6.50 1.66 10 6.60 1.35 6 7.83 0.75 8 7.00 1.07 in a timely fashion The World Bank's “Safeguard Policy” 6 6.50 2.17 4 9.00 0.82 21 7.38 1.56 5 6.20 1.30 7 7.43 0.98 22 7.09 1.27 9 7.00 1.32 6 7.50 1.38 8 7.13 1.25 requirements are reasonable The World Bank imposes reasonable conditions 7 6.86 1.57 4 7.75 2.06 20 7.15 1.57 4 6.50 1.92 8 6.63 1.60 23 7.30 1.33 10 7.00 1.49 6 8.00 1.10 9 6.78 1.79 on its lending Working with the World Bank increases Jamaica’s 7 6.86 2.41 6 8.67 1.97 22 7.45 1.74 6 6.50 0.84 8 6.88 1.55 26 7.42 1.39 9 7.44 1.67 6 7.50 1.98 11 7.55 1.44 institutional capacity The World Bank ensures consistency and 6 5.83 2.48 3 7.33 1.53 14 6.79 2.42 2 5.50 0.71 8 6.63 1.30 18 7.28 0.90 8 6.50 1.93 5 7.40 0.89 7 7.00 1.92 continuity through staff changes The World Bank's teams and visits are well 4 8.00 2.31 4 7.50 1.92 18 7.22 1.67 5 7.00 1.58 8 6.50 2.27 23 6.65 1.47 5 7.60 2.30 6 6.83 0.98 7 6.57 1.51 coordinated Where country systems are adequate, the World 5 7.40 2.07 6 7.17 1.72 21 7.48 1.33 5 6.20 2.05 8 6.75 1.67 23 7.30 1.43 8 6.75 2.32 6 7.33 1.21 10 7.20 1.55 Bank makes appropriate use of them The World Bank provides effective 6 6.67 2.16 5 7.40 2.70 21 7.24 1.58 5 7.00 1.23 8 7.13 1.96 23 6.48 1.76 9 6.78 1.79 6 7.33 1.21 9 6.89 1.54 implementation support *Significantly different between stakeholder groups 79 The World Bank Jamaica Country Survey 2013 F. The Future Role of the World Bank in Jamaica Consultant on Office of the Prime Office of Employee of a Bank-supported Bilateral or Private / Financial Minister/ Minister Parliamentarian Ministry Project/PMU Multilateral Agency Sector/ Private Bank NGO Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD How significant a role do you believe the World Bank SHOULD play in Jamaica’s development in 8 8.13 1.73 6 7.17 0.98 22 7.73 1.39 6 8.00 1.67 8 7.00 1.85 26 7.81 0.94 10 7.30 0.82 6 7.67 2.34 11 8.00 1.00 the near future? (1-Not a significant role at all, 10-Very significant role) Which of the following SHOULD the World Bank do to make itself of greater value in Jamaica? (Choose no more than TWO) Percentage of Respondents Office of the Prime Office of Employee of Consultant on Bank- Bilateral or Private / Financial (Responses Combined) Minister/ Minister Parliamentarian a Ministry supported Project/PMU Multilateral Agency Sector/ Private Bank NGO Academia Other Improve the quality of its experts as 42.9% 50.0% 34.8% 33.3% 12.5% 30.8% 20.0% 0.0% 18.2% related to Jamaica’s specific challenges Reduce the complexity of obtaining 57.1% 0.0% 26.1% 50.0% 0.0% 26.9% 40.0% 50.0% 9.1% World Bank financing Focus primarily on advocacy issues 0.0% 16.7% 0.0% 0.0% 12.5% 0.0% 0.0% 0.0% 0.0% Improve the competitiveness of its 14.3% 33.3% 30.4% 33.3% 37.5% 15.4% 50.0% 50.0% 54.5% financing compared to markets Reach out more to groups outside of 28.6% 0.0% 21.7% 16.7% 12.5% 38.5% 20.0% 16.7% 27.3% government Ensure greater selectivity in its work 28.6% 0.0% 17.4% 16.7% 25.0% 7.7% 0.0% 0.0% 9.1% Provide more adequate data/ knowledge/statistics/figures on 0.0% 33.3% 30.4% 16.7% 50.0% 42.3% 50.0% 0.0% 45.5% Jamaica’s economy Offer more innovative financial 0.0% 50.0% 21.7% 0.0% 0.0% 11.5% 0.0% 66.7% 9.1% products* Offer more innovative knowledge 0.0% 0.0% 4.3% 33.3% 0.0% 23.1% 10.0% 0.0% 9.1% services Increase availability of Fee-Based 0.0% 16.7% 8.7% 0.0% 0.0% 3.8% 0.0% 0.0% 9.1% services Work faster* 14.3% 0.0% 0.0% 0.0% 25.0% 0.0% 0.0% 0.0% 0.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups Consultant on Office of the Prime Office of Employee of a Bank-supported Bilateral or Private / Financial Minister/ Minister Parliamentarian Ministry Project/PMU Multilateral Agency Sector/ Private Bank NGO Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD In the last three years, to what extent do you believe that the World Bank has moved in the 7 7.29 2.56 6 7.33 1.03 21 6.90 1.58 6 6.83 0.75 8 6.88 1.46 24 7.38 0.97 9 7.11 0.78 6 6.50 1.23 10 7.60 0.97 right direction in terms of the focus of its work in Jamaica? (1-To no degree at all, 10-To a very significant degree) 80 The World Bank Jamaica Country Survey 2013 F. The Future Role of the World Bank in Jamaica (continued) When considering the combination of services that the World Bank Group offers in Jamaica, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank should offer more of in Jamaica? Office of the Prime Office of Employee of Consultant on Bank- Bilateral or Private / Financial Percentage of Respondents Minister/ Minister Parliamentarian a Ministry supported Project/PMU Multilateral Agency Sector/ Private Bank NGO Academia Other Financial services 37.5% 16.7% 23.8% 33.3% - 11.5% 20.0% 16.7% 27.3% Knowledge products 12.5% - 9.5% - 12.5% 7.7% - - 18.2% Convening services - - - - 37.5% - - 16.7% - None of the above - - - - - - 20.0% - - The combination is appropriate for 50.0% 83.3% 66.7% 66.7% 50.0% 80.8% 60.0% 66.7% 54.5% Jamaica G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Jamaica? (Choose no more than TWO) Percentage of Respondents Office of the Prime Office of Employee of Consultant on Bank- Bilateral or Private / Financial (Responses Combined) Minister/ Minister Parliamentarian a Ministry supported Project/PMU Multilateral Agency Sector/ Private Bank NGO Academia Other Local newspapers 50.0% 100.0% 78.3% 100.0% 75.0% 84.6% 80.0% 50.0% 81.8% International newspapers 0.0% 0.0% 4.3% 0.0% 0.0% 3.8% 0.0% 0.0% 9.1% Local radio 12.5% 50.0% 13.0% 16.7% 37.5% 11.5% 10.0% 50.0% 9.1% International radio* 0.0% 16.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Local television* 37.5% 0.0% 30.4% 16.7% 50.0% 0.0% 30.0% 33.3% 18.2% International television 0.0% 0.0% 4.3% 0.0% 0.0% 3.8% 0.0% 33.3% 9.1% Periodicals* 25.0% 0.0% 21.7% 0.0% 0.0% 30.8% 0.0% 0.0% 0.0% Internet 25.0% 33.3% 47.8% 50.0% 25.0% 61.5% 60.0% 33.3% 54.5% Social media (Facebook, Twitter, 0.0% 0.0% 0.0% 16.7% 0.0% 3.8% 0.0% 0.0% 0.0% YouTube) Blogs 0.0% 0.0% 0.0% 0.0% 12.5% 0.0% 0.0% 0.0% 0.0% Mobile phones 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Instant messaging 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Other* 37.5% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 18.2% *Significantly different between stakeholder groups 81 The World Bank Jamaica Country Survey 2013 G. Communication and Information Sharing (continued) How would you prefer to receive information from the World Bank? (Choose no more than TWO) Percentage of Respondents Office of the Prime Office of Employee of Consultant on Bank- Bilateral or Private / Financial (Responses Combined) Minister/ Minister Parliamentarian a Ministry supported Project/PMU Multilateral Agency Sector/ Private Bank NGO Academia Other World Bank website 62.5% 83.3% 78.3% 33.3% 50.0% 69.2% 70.0% 50.0% 45.5% Direct contact with World Bank* 25.0% 0.0% 0.0% 0.0% 37.5% 3.8% 20.0% 0.0% 18.2% e-Newsletters* 0.0% 0.0% 39.1% 66.7% 0.0% 65.4% 60.0% 33.3% 72.7% Instant messaging 0.0% 0.0% 0.0% 0.0% 12.5% 3.8% 0.0% 0.0% 0.0% World Bank 37.5% 0.0% 8.7% 0.0% 25.0% 3.8% 10.0% 33.3% 18.2% seminars/workshops/conferences World Bank Public Information Center 0.0% 0.0% 0.0% 0.0% 12.5% 3.8% 0.0% 0.0% 0.0% World Bank publications and other 62.5% 100.0% 56.5% 50.0% 50.0% 46.2% 30.0% 66.7% 27.3% written materials Mobile phones 0.0% 0.0% 4.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Social media (Facebook, Twitter, 12.5% 0.0% 0.0% 50.0% 0.0% 3.8% 0.0% 0.0% 18.2% YouTube)* Blogs* 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 16.7% 0.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups Are you aware of the World Bank's Access to Information Policy under which the Bank will now disclose any information in its possession that is not a list of exceptions? Office of the Prime Office of Employee of Consultant on Bank- Bilateral or Private / Financial Percentage of Respondents Minister/ Minister Parliamentarian a Ministry supported Project/PMU Multilateral Agency Sector/ Private Bank NGO Academia Other Yes 62.5% 100.0% 81.8% 50.0% 62.5% 76.0% 80.0% 66.7% 63.6% No 37.5% - 18.2% 50.0% 37.5% 24.0% 20.0% 33.3% 36.4% Have you requested information from the World Bank on its activities in the past year?* Office of the Prime Office of Employee of Consultant on Bank- Bilateral or Private / Financial Percentage of Respondents Minister/ Minister Parliamentarian a Ministry supported Project/PMU Multilateral Agency Sector/ Private Bank NGO Academia Other Yes 37.5% - 9.5% - 62.5% 12.5% 30.0% - - No 62.5% 100.0% 90.5% 100.0% 37.5% 87.5% 70.0% 100.0% 100.0% *Significantly different between stakeholder groups Were you able to obtain this information? Office of the Prime Office of Employee of Consultant on Bank- Bilateral or Private / Financial Percentage of Respondents Minister/ Minister Parliamentarian a Ministry supported Project/PMU Multilateral Agency Sector/ Private Bank NGO Academia Other Yes 100.0% - 100.0% - 80.0% 100.0% 100.0% - - No - - - - 20.0% - - - - Do you have access to the Internet? Office of the Prime Office of Employee of Consultant on Bank- Bilateral or Private / Financial Percentage of Respondents Minister/ Minister Parliamentarian a Ministry supported Project/PMU Multilateral Agency Sector/ Private Bank NGO Academia Other Yes 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% No - - - - - - - - - 82 The World Bank Jamaica Country Survey 2013 G. Communication and Information Sharing (continued) Do you use/have used the World Bank website?* Office of the Prime Office of Employee of Consultant on Bank- Bilateral or Private / Financial Percentage of Respondents Minister/ Minister Parliamentarian a Ministry supported Project/PMU Multilateral Agency Sector/ Private Bank NGO Academia Other Yes 87.5% 83.3% 95.5% 100.0% 62.5% 100.0% 90.0% 83.3% 100.0% No 12.5% 16.7% 4.5% - 37.5% - 10.0% 16.7% *Significantly different between stakeholder groups Which do you primarily use? Office of the Prime Office of Employee of Consultant on Bank- Bilateral or Private / Financial Percentage of Respondents Minister/ Minister Parliamentarian a Ministry supported Project/PMU Multilateral Agency Sector/ Private Bank NGO Academia Other The World Bank’s country website 14.3% - 17.4% 33.3% 37.5% 3.8% 11.1% 33.3% 36.4% (www.worldbank.org/jm) The World Bank’s main website 85.7% 100.0% 82.6% 66.7% 62.5% 96.2% 88.9% 66.7% 63.6% (www.worldbank.org) Which Internet connection do you use primarily when visiting a World Bank website? Office of the Prime Office of Employee of Consultant on Bank- Bilateral or Private / Financial Percentage of Respondents Minister/ Minister Parliamentarian a Ministry supported Project/PMU Multilateral Agency Sector/ Private Bank NGO Academia Other High speed 87.5% 83.3% 91.3% 100.0% 100.0% 100.0% 90.0% 83.3% 90.9% Dial-up 12.5% 16.7% 8.7% - - - 10.0% 16.7% 9.1% Do you use/have you used the World Bank’s Public Information Centers (PICs) in Jamaica?* Office of the Prime Office of Employee of Consultant on Bank- Bilateral or Private / Financial Percentage of Respondents Minister/ Minister Parliamentarian a Ministry supported Project/PMU Multilateral Agency Sector/ Private Bank NGO Academia Other Yes - - 4.3% - 62.5% - 10.0% 66.7% - No 100.0% 66.7% 65.2% 83.3% 25.0% 76.9% 50.0% 33.3% 72.7% I don’t know what PIC is - 33.3% 30.4% 16.7% 12.5% 23.1% 40.0% - 27.3% *Significantly different between stakeholder groups Please rate how much you agree with the following statements, on a ten point scale. (1-Strongly disagree, 10-Strongly agree) Consultant on Office of the Prime Office of Employee of a Bank-supported Bilateral or Private / Financial Minister/ Minister Parliamentarian Ministry Project/PMU Multilateral Agency Sector/ Private Bank NGO Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD I use/consult World Bank data more currently 8 6.25 3.54 5 7.00 2.00 23 6.22 2.02 6 5.17 2.32 8 6.88 1.13 26 6.31 1.91 9 6.56 1.51 5 6.80 1.30 11 6.18 2.36 than I did a few years ago. The World Bank’s PIC is a valuable source of 1 8.00 . 2 9.00 0.00 5 7.40 0.89 2 6.00 1.41 3 7.33 0.58 information related to development in Jamaica. I find the World Bank websites easy to navigate. 7 7.71 1.60 5 8.60 0.89 23 7.65 1.34 5 7.80 1.10 8 7.88 1.73 26 7.58 1.77 9 7.33 1.58 5 7.80 0.84 11 7.45 1.37 I find the information on the World Bank’s 7 8.14 1.95 5 9.00 1.23 23 7.87 1.33 6 7.33 1.51 8 7.75 1.39 26 7.88 1.34 9 7.56 1.13 5 7.80 0.84 9 7.67 1.50 websites useful. When I need information from the World Bank I 8 8.75 1.39 5 8.60 2.07 20 7.80 2.19 5 7.00 2.00 8 7.62 1.77 24 6.88 2.85 8 7.25 1.98 5 7.40 0.55 11 6.73 2.80 know how to find it. The World Bank is responsive to my information 6 8.50 1.05 5 7.80 2.78 16 8.06 1.34 3 6.33 2.89 8 7.75 1.49 19 7.42 1.54 8 7.13 1.55 5 7.40 1.14 5 6.80 2.17 requests and inquiries. 83 The World Bank Jamaica Country Survey 2013 H. Background Information Currently, do you professionally collaborate/work with the World Bank in your country?* Office of the Prime Office of Employee of Consultant on Bank- Bilateral or Private / Financial Percentage of Respondents Minister/ Minister Parliamentarian a Ministry supported Project/PMU Multilateral Agency Sector/ Private Bank NGO Academia Other Yes 75.0% 50.0% 47.8% 50.0% 62.5% 16.7% 30.0% 16.7% 20.0% No 25.0% 50.0% 52.2% 50.0% 37.5% 83.3% 70.0% 83.3% 80.0% *Significantly different between stakeholder groups Which of the following describes most of your exposure to the World Bank in Jamaica? (Choose no more than TWO) Percentage of Respondents Office of the Prime Office of Employee of Consultant on Bank- Bilateral or Private / Financial (Responses Combined) Minister/ Minister Parliamentarian a Ministry supported Project/PMU Multilateral Agency Sector/ Private Bank NGO Academia Other Observer (i.e., follow in media, discuss in 12.5% 16.7% 39.1% 16.7% 25.0% 61.5% 50.0% 66.7% 50.0% informal conversations, etc.) Use World Bank reports/data 50.0% 16.7% 30.4% 16.7% 25.0% 19.2% 10.0% 16.7% 0.0% Engage in World Bank 12.5% 16.7% 13.0% 16.7% 37.5% 11.5% 30.0% 0.0% 10.0% related/sponsored events/activities Collaborate as part of my professional 75.0% 83.3% 43.5% 66.7% 25.0% 15.4% 40.0% 0.0% 40.0% duties* Use World Bank website for information, 25.0% 50.0% 65.2% 33.3% 37.5% 69.2% 60.0% 100.0% 90.0% data, research, etc.* *Significantly different between stakeholder groups 84 The World Bank Jamaica Country Survey 2013 Appendix C: Responses to All Questions by Geographic Location A. General Issues Facing Jamaica In general, how would you say that Jamaica is headed in...? Kingston and Percentage of Respondents Urban St. Catherine Other Areas The right direction 16.1% 20.0% The wrong direction 15.1% 20.0% Not sure 68.8% 60.0% Listed below are a number of development priorities in Jamaica. Please identify which of the following you consider the most important development priorities in Jamaica? (Choose no more than THREE) Percentage of Respondents Kingston and (Responses Combined) Urban St. Catherine Other Areas Social protection 3.2% 0.0% Public infrastructure 3.2% 0.0% Public sector governance/ reform 31.6% 30.0% Global/regional integration 1.1% 0.0% Gender equity/mainstreaming 7.4% 10.0% Domestic private sector development 10.5% 10.0% Foreign direct investment* 8.4% 30.0% Water and sanitation 2.1% 0.0% Anti-corruption 4.2% 0.0% Job creation/employment/ entrepreneurship 60.0% 70.0% Agriculture, rural development and food security 4.2% 0.0% Urban renewal and development 0.0% 0.0% Social cohesion 0.0% 0.0% Public health management and access 11.6% 10.0% Education and skills development 51.6% 70.0% Information and communications technology 0.0% 0.0% Poverty reduction 21.1% 0.0% Disaster management and mitigation 1.1% 0.0% Trade and exports 10.5% 0.0% Crime and violence 17.9% 10.0% Sustainable economic growth 10.5% 20.0% Law and justice 7.4% 10.0% Equality of opportunity 20.0% 10.0% Environmental sustainability and climate change 0.0% 0.0% Energy 8.4% 20.0% *Significantly different between locations 85 The World Bank Jamaica Country Survey 2013 A. General Issues Facing Jamaica (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Jamaica? Percentage of Respondents Kingston and (Responses Combined) Urban St. Catherine Other Areas Global/regional integration 0.0% 0.0% Gender equity/mainstreaming 1.1% 0.0% Domestic private sector development 6.3% 0.0% Social protection 7.4% 0.0% Foreign direct investment 12.6% 11.1% Water and sanitation 5.3% 11.1% Public sector governance/reform 29.5% 33.3% Anti-corruption 5.3% 0.0% Job creation/employment/entrepreneurship 76.8% 77.8% Agriculture, rural development and food security 8.4% 11.1% Public infrastructure 1.1% 0.0% Urban renewal and development 0.0% 0.0% Disaster management and mitigation 0.0% 0.0% Trade and exports 6.3% 11.1% Crime and violence 11.6% 22.2% Public health management and access 7.4% 0.0% Sustainable economic growth 10.5% 22.2% Law and justice 3.2% 0.0% Information and communications technology 1.1% 0.0% Equality of opportunity 40.0% 33.3% Environmental sustainability and climate change 0.0% 0.0% Energy 4.2% 0.0% Education and skills development 61.1% 66.7% Social cohesion 1.1% 0.0% Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Jamaica? Percentage of Respondents Kingston and (Responses Combined) Urban St. Catherine Other Areas Water and sanitation 1.1% 0.0% Gender equity/mainstreaming 2.1% 0.0% Domestic private sector development 9.6% 20.0% Global/regional integration 1.1% 0.0% Foreign direct investment 14.9% 10.0% Agriculture, rural development and food security 19.1% 0.0% Equality of opportunity 33.0% 50.0% Anti-corruption 1.1% 0.0% Job creation/employment/entrepreneurship 66.0% 50.0% Social protection 2.1% 0.0% Public infrastructure 1.1% 10.0% Social cohesion 0.0% 0.0% Information and communications technology 2.1% 0.0% Trade and exports 11.7% 10.0% Crime and violence 11.7% 30.0% Disaster management and mitigation 2.1% 0.0% Law and justice 4.3% 0.0% Education and skills development 54.3% 60.0% Public sector governance/reform 30.9% 50.0% Environmental sustainability and climate change 3.2% 0.0% Energy 18.1% 10.0% Public health management and access 9.6% 0.0% Urban renewal and development 0.0% 0.0% 86 The World Bank Jamaica Country Survey 2013 A. General Issues Facing Jamaica (continued) When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Jamaica? Percentage of Respondents Kingston and (Responses Combined) Urban St. Catherine Other Areas A growing middle class 4.3% 10.0% Better employment opportunities for young people 13.8% 0.0% Better employment opportunities for women 5.3% 0.0% Education and training that better ensure job opportunity 30.9% 50.0% Greater access to health and nutrition for citizens 2.1% 0.0% Better entrepreneurial opportunities 52.1% 30.0% Greater access to micro-finance for the poor 7.4% 10.0% Better opportunity for the poor who live in rural areas 6.4% 0.0% Better opportunity for the poor who live in urban areas 3.2% 0.0% Consistent economic growth 18.1% 40.0% Greater voice and participation for citizens to help ensure 41.5% 50.0% greater accountability Better quality public services 14.9% 10.0% Other 0.0% 0.0% B. Overall Attitudes toward the World Bank How familiar are you with the work of these organizations in Jamaica? (1-Not familiar at all, 10-Extremely familiar) Kingston and Urban St. Catherine Other Areas N Mean SD N Mean SD World Bank (WB/BM)* 95 8.35 1.52 10 6.80 2.39 International Monetary Fund (IMF/FMI)* 95 8.24 1.64 10 6.70 2.21 Inter-American Development Bank (IDB/BID)* 94 7.88 1.63 8 6.00 2.00 Latin American Development Bank (CAF) 89 5.22 2.49 9 4.67 1.12 Central American Bank for Economic Integration (CABEI/BCiE) 88 4.14 2.38 9 4.22 1.48 *Significantly different between locations Overall, please rate your impression of the effectiveness of these organizations in Jamaica. (1-Not effective at all, 10-Very effective) Kingston and Urban St. Catherine Other Areas N Mean SD N Mean SD World Bank (WB/BM)* 93 8.17 1.71 10 6.20 1.75 International Monetary Fund (IMF/FMI)* 94 7.51 1.67 10 5.80 1.81 Inter-American Development Bank (IDB/BID)* 88 7.53 1.66 8 6.13 2.10 Latin American Development Bank (CAF) 76 4.67 2.33 9 4.22 1.20 Central American Bank for Economic Integration (CABEI/BCiE) 74 3.66 2.65 9 3.56 1.51 *Significantly different between locations Kingston and Urban St. Catherine Other Areas N Mean SD N Mean SD To what extent do you believe the World Bank's staff is well prepared to help Jamaica solve 88 7.33 1.11 8 7.50 0.93 its most complicated development challenges? (1-To no degree at all, 10-To a very significant degree) 87 The World Bank Jamaica Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) When thinking about how the World Bank can have the most impact on development results in Jamaica, in which sectoral areas do you believe the World Bank should focus most of its attention and resources in Jamaica? (Choose no more than THREE) Percentage of Respondents Kingston and (Responses Combined) Urban St. Catherine Other Areas Public infrastructure 4.3% 0.0% Global/regional integration 0.0% 0.0% Foreign direct investment 7.5% 10.0% Gender equity/mainstreaming 5.4% 0.0% Social protection 8.6% 10.0% Domestic private sector development 7.5% 20.0% Water and sanitation 2.2% 0.0% Agriculture, rural development and food security 7.5% 10.0% Anti-corruption 1.1% 0.0% Public sector governance/ reform 29.0% 50.0% Urban renewal and development 1.1% 0.0% Job creation/employment and entrepreneurship 54.8% 40.0% Social cohesion 1.1% 0.0% Education and skills development 65.6% 50.0% Poverty reduction 11.8% 10.0% Crime and violence 12.9% 10.0% Disaster management and mitigation 2.2% 0.0% Public health management and access 4.3% 0.0% Trade and exports 11.8% 10.0% Sustainable economic growth 7.5% 10.0% Environmental sustainability and climate change 2.2% 0.0% Law and justice 6.5% 10.0% Information and communications technology 3.2% 10.0% Energy 8.6% 20.0% Equality of opportunity 32.3% 30.0% When thinking about the World Bank’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Jamaica? Greatest Value Kingston and Percentage of Respondents Urban St. Catherine Other Areas Financial resources: investment lending 29.5% 30.0% Financial resources: policy based lending / budget support to 16.8% 30.0% the Government Mobilizing third party financial resources 13.7% 20.0% Technical assistance 20.0% 0.0% Policy advice 2.1% 0.0% Donor coordination 2.1% 0.0% Data 0.0% 0.0% Training/capacity building 15.8% 20.0% Studies/analyses 0.0% 0.0% Convening/facilitating 0.0% 0.0% Linkage to non-Bank expertise 0.0% 0.0% Other 0.0% 0.0% 88 The World Bank Jamaica Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) When thinking about the World Bank’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Jamaica? nd 2 Greatest Value Kingston and Percentage of Respondents Urban St. Catherine Other Areas Financial resources: investment lending 23.2% 0.0% Financial resources: policy based lending / budget support to 15.8% 0.0% the Government Mobilizing third party financial resources 5.3% 0.0% Technical assistance* 24.2% 100.0% Policy advice 3.2% 0.0% Donor coordination 4.2% 0.0% Data 4.2% 0.0% Training/capacity building 14.7% 0.0% Studies/analyses 3.2% 0.0% Convening/facilitating 1.1% 0.0% Linkage to non-Bank expertise 1.1% 0.0% Other 0.0% 0.0% *Significantly different between locations Which of the following do you identify as the World Bank’s greatest WEAKNESSES in its work in Jamaica? (Choose no more than TWO) Percentage of Respondents Kingston and (Responses Combined) Urban St. Catherine Other Areas Staff too inaccessible 2.1% 10.0% Not exploring alternative policy options 4.2% 10.0% Not adequately sensitive to political/social realities in Jamaica 29.5% 20.0% Not enough public disclosure of its work 24.2% 20.0% Arrogant in its approach 6.3% 0.0% Not aligned with country priorities 7.4% 0.0% The credibility of its knowledge/data 1.1% 0.0% Not willing to honestly criticize policies and reform efforts in the 8.4% 30.0% country* Too influenced by developed countries 13.7% 30.0% Imposing technocratic solutions without regard to political 15.8% 20.0% realities World Bank processes too slow and complex 10.5% 0.0% Too bureaucratic in its operational policies and procedures 38.9% 20.0% Not aligned with other donors’ work 6.3% 10.0% Not collaborating enough with non-state actors 16.8% 30.0% Not client focused 1.1% 0.0% Inadequate number of World Bank staff members located in the 12.6% 0.0% country Other 0.0% 0.0% *Significantly different between locations Which World Bank instruments do you believe are the MOST effective in reducing poverty in Jamaica? (Choose no more than TWO) Percentage of Respondents Kingston and (Responses Combined) Urban St. Catherine Other Areas Capacity development 39.4% 30.0% Policy based lending / budget support to the Government 26.6% 40.0% Knowledge products/services 23.4% 30.0% Investment lending 41.5% 20.0% Technical assistance 55.3% 60.0% Trust Fund management 9.6% 10.0% Other 1.1% 0.0% Don't know 0.0% 0.0% 89 The World Bank Jamaica Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) Kingston and Urban St. Catherine Other Areas N Mean SD N Mean SD To what extent do you believe the World Bank SHOULD seek to influence the global 90 7.32 1.31 8 7.38 0.92 development agenda as related to “global public goods”? (1-To no degree at all, 10-To a very significant degree) In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank collaborate with more in your country to ensure better development results there? Percentage of Respondents Kingston and (Responses Combined) Urban St. Catherine Other Areas NGOs 71.3% 60.0% Local Government 5.3% 0.0% Beneficiaries 7.4% 0.0% Private sector* 35.1% 80.0% Civil society 35.1% 40.0% International donor community 3.2% 0.0% Foundations 5.3% 0.0% Academia/think tanks/research institutes 22.3% 10.0% Parliament 3.2% 10.0% Media 2.1% 0.0% Non-Parliamentary political caucuses 4.3% 0.0% Other 0.0% 0.0% *Significantly different between locations To what extent do you agree with the following statements about the World Bank’s work in Jamaica? (1-Strongly disagree, 10-Strongly agree) Kingston and Urban St. Catherine Other Areas N Mean SD N Mean SD Overall the World Bank currently plays a relevant role in development in Jamaica* 93 8.26 1.51 10 7.00 2.06 The World Bank’s work is aligned with what I consider the development priorities for 93 7.83 1.52 10 5.80 1.32 Jamaica* The World Bank supports programs and strategies that are realistic for Jamaica* 93 7.72 1.48 10 6.20 1.32 The World Bank treats clients and stakeholders in Jamaica with respect 88 7.81 1.52 10 7.30 1.89 The World Bank effectively supports public policy priorities of Jamaica* 92 7.67 1.43 9 6.56 1.81 The World Bank assists Jamaica to reduce social exclusion 93 7.47 1.67 9 6.67 2.00 The World Bank is a client oriented organization in Jamaica 86 7.26 1.81 9 6.67 1.32 The World Bank is an organization that does not represent a particular ideological 90 6.89 2.14 9 7.11 2.03 perspective in Jamaica The World Bank is an organization that has no dominant influence of any particular country 87 6.82 2.27 10 6.10 2.69 The World Bank respects the positions, views and demands of the Government of Jamaica 90 7.50 1.74 10 6.80 1.93 The World Bank is genuinely interested in knowing the opinions of the main stakeholders of 91 7.60 1.65 10 6.60 1.96 Jamaica *Significantly different between locations Kingston and Urban St. Catherine Other Areas N Mean SD N Mean SD When considering the national development needs in Jamaica, to what extent does the combination of financial, knowledge and convening services that the World Bank currently 93 7.49 1.19 10 7.00 1.05 provides meet the national development needs of Jamaica? (1-To no degree at all, 10-To a very significant degree) 90 The World Bank Jamaica Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) To what extent is the World Bank an effective development partner in Jamaica, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Kingston and Urban St. Catherine Other Areas N Mean SD N Mean SD Responsiveness 90 7.10 1.42 9 6.56 1.67 Flexibility (in terms of the World Bank’s products and services)* 88 6.90 1.49 10 5.60 1.71 Flexibility (in terms of changing country circumstances) 90 6.93 1.48 10 6.30 1.64 Being inclusive 89 6.99 1.42 10 6.20 1.62 Openness (sharing data and other information) 86 7.30 1.46 10 6.80 0.79 Staff accessibility* 73 7.01 1.47 9 5.89 1.90 Straightforwardness and honesty 83 7.34 1.39 10 7.20 1.32 Collaboration with groups outside of the Government 89 6.10 1.80 10 5.60 1.84 Collaboration with the Government 93 8.13 1.56 9 7.44 1.01 Collaboration with other donors 84 7.17 1.33 10 6.80 1.32 Follow through over time* 81 6.98 1.50 10 5.50 1.72 *Significantly different between locations When World Bank assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) Percentage of Respondents Kingston and (Responses Combined) Urban St. Catherine Other Areas The World Bank works too slowly 5.3% 0.0% The Government works inefficiently 27.4% 0.0% There is not an adequate level of citizen/civil society 46.3% 60.0% participation Poor donor coordination 7.4% 0.0% The World Bank does not do adequate follow through/follow-up 6.3% 20.0% Lack of/inadequate levels of capacity in Government 17.9% 20.0% Political pressures and obstacles 14.7% 30.0% Reforms are not well thought out in light of country challenges 15.8% 30.0% The World Bank is not sensitive enough to political/social 55.8% 30.0% realities on the ground Other 0.0% 0.0% 91 The World Bank Jamaica Country Survey 2013 C. World Bank Effectiveness and Results How effective do you believe the World Bank is in terms of the work it does in the following areas of development in Jamaica? (1-Not effective at all, 10-Very effective) Kingston and Urban St. Catherine Other Areas N Mean SD N Mean SD Social protection 88 6.72 1.77 8 6.50 1.60 Public infrastructure 89 6.75 1.82 10 5.90 1.79 Public sector governance/ reform* 90 6.71 1.34 10 5.50 1.72 Global/regional integration 85 6.26 1.66 9 5.78 1.09 Gender equity/mainstreaming 84 6.36 1.68 9 5.67 1.41 Domestic private sector development 88 6.27 1.49 9 5.67 1.23 Social cohesion* 88 6.53 1.58 10 5.00 1.94 Foreign direct investment 85 6.26 1.36 8 5.50 1.41 Water and sanitation 90 6.73 1.54 9 6.11 0.93 Anti-corruption (incl. access to information) 85 6.08 1.53 8 5.38 1.19 Job creation/employment and entrepreneurship 91 5.38 1.72 10 5.40 2.17 Agriculture, rural development and food security 88 6.91 1.86 10 5.90 2.08 Urban renewal and development* 87 6.89 1.97 9 5.00 2.00 Public health management and access 86 5.80 1.56 9 4.78 1.39 Education and skills development 86 5.63 1.65 9 4.56 1.51 Information and communications technology 82 6.40 1.57 9 6.22 1.30 Poverty reduction* 91 5.58 1.90 9 3.56 1.01 Disaster management and mitigation* 83 6.66 1.45 10 5.40 1.08 Trade and exports 84 5.79 1.34 9 5.11 1.05 Crime and violence* 86 5.66 1.54 10 4.50 1.27 Sustainable economic growth 85 5.54 1.67 10 4.80 1.87 Law and justice (e.g., judicial system) 86 5.45 1.88 10 4.60 1.58 Equality of opportunity (i.e., equity)* 86 5.06 1.82 10 3.80 1.75 Environmental sustainability and climate change 84 5.96 1.55 8 5.63 1.69 Energy (e.g., renewable, alternative sources) 86 6.19 1.55 10 5.80 1.81 *Significantly different between locations Kingston and Urban St. Catherine Other Areas N Mean SD N Mean SD To what extent does the World Bank’s work help to achieve development results in Jamaica? 92 7.21 1.19 9 6.56 1.01 (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank in Jamaica? (1-Strongly disagree, 10-Strongly agree) Kingston and Urban St. Catherine Other Areas N Mean SD N Mean SD The World Bank's financial instruments meet the needs of Jamaica 92 6.87 1.39 9 6.89 1.05 The World Bank meets Jamaica’s needs for knowledge services 90 7.09 1.61 8 6.75 1.49 D. The World Bank’s Knowledge How frequently do you consult World Bank knowledge work and activities in the work you do? Kingston and Percentage of Respondents Urban St. Catherine Other Areas Weekly 2.2% - Monthly 9.7% - A few times a year 28.0% 50.0% Rarely 58.1% 50.0% Never 2.2% - 92 The World Bank Jamaica Country Survey 2013 D. The World Bank’s Knowledge (continued) When thinking about the development challenges in Jamaica, where do you believe it would be most valuable for the World Bank to focus its knowledge work and activities in the next few years? (Choose no more than THREE) Percentage of Respondents Kingston and (Responses Combined) Urban St. Catherine Other Areas Public infrastructure 1.1% 10.0% Global/regional integration 3.2% 0.0% Foreign direct investment 7.5% 0.0% Gender equity/mainstreaming 4.3% 0.0% Social protection 7.5% 10.0% Domestic private sector development 8.6% 20.0% Water and sanitation 6.5% 0.0% Agriculture, rural development and food security 6.5% 10.0% Anti-corruption 4.3% 0.0% Public sector governance/ reform 23.7% 30.0% Urban renewal and development 0.0% 0.0% Job creation/employment and entrepreneurship 63.4% 50.0% Social cohesion 0.0% 0.0% Education and skills development 59.1% 60.0% Poverty reduction 6.5% 10.0% Crime and violence 11.8% 20.0% Disaster management and mitigation 1.1% 0.0% Public health management and access 9.7% 0.0% Trade and exports 8.6% 20.0% Sustainable economic growth 9.7% 0.0% Environmental sustainability and climate change 0.0% 0.0% Law and justice 9.7% 0.0% Information and communications technology 3.2% 0.0% Energy 10.8% 10.0% Equality of opportunity 25.8% 40.0% In Jamaica, how effective do you believe the World Bank’s knowledge work and activities are at: (1-Not effective at all, 10-Very effective) Kingston and Urban St. Catherine Other Areas N Mean SD N Mean SD Enhancing your knowledge and/or skills 91 7.00 1.61 10 6.10 0.88 Contributing to good policy making 88 7.18 1.56 9 6.56 1.42 Providing support for program implementation 90 7.12 1.59 9 6.56 1.74 In Jamaica, to what extent do you believe that the World Bank’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Kingston and Urban St. Catherine Other Areas N Mean SD N Mean SD Are timely 69 6.58 1.40 7 6.57 0.98 Include appropriate level of stakeholder involvement during preparation* 88 6.97 1.51 9 5.44 1.01 Are relevant to Jamaica’s development priorities 92 7.08 1.51 9 6.44 1.13 Provide feasible recommendations 88 7.07 1.53 9 6.89 0.78 Are accessible (well written and easy to understand) 85 7.20 1.53 9 6.67 1.73 Are source of relevant information on global good practices. 89 7.34 1.37 9 7.00 1.50 Are useful in terms of the work you do 89 7.00 1.69 10 6.50 1.72 Are adequately disseminated 89 6.99 1.53 9 6.00 1.41 Are appropriately translated 88 7.32 1.42 9 7.00 1.12 Are adaptable to Jamaica’s specific development challenges and country circumstances 91 6.88 1.60 9 6.00 0.71 *Significantly different between locations 93 The World Bank Jamaica Country Survey 2013 D. The World Bank’s Knowledge (continued) Kingston and Urban St. Catherine Other Areas N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank's knowledge work and 92 7.61 1.15 10 7.00 0.94 activities make to development results in your country? Overall, how would you rate the technical quality of the World Bank's knowledge work and 91 7.63 1.10 10 6.60 1.51 activities?* (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between locations Have you read/consulted the most recent LAC Flagship Report? Kingston and Percentage of Respondents Urban St. Catherine Other Areas Yes 17.2% 25.0% No 82.8% 75.0% Kingston and Urban St. Catherine Other Areas N Mean SD N Mean SD To what extent do you believe the Flagship Report raised substantive new information and 15 7.13 1.55 2 8.00 0.00 insight that you were not aware of prior to reading? To what extent do you believe the Flagship Report provided you with useful information in 16 7.06 1.48 2 8.00 1.41 terms of the work you do? (1-To no degree at all, 10-To a very significant degree) E. Working with the World Bank To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Kingston and Urban St. Catherine Other Areas N Mean SD N Mean SD The World Bank disburses funds promptly 63 6.48 1.70 4 7.00 1.63 The World Bank effectively monitors and evaluates the projects and programs it supports* 85 7.39 1.25 9 6.22 2.17 The World Bank's approvals and reviews are done in a timely fashion* 83 7.11 1.47 9 5.67 1.73 The World Bank's “Safeguard Policy” requirements are reasonable* 79 7.35 1.36 9 6.11 1.62 The World Bank imposes reasonable conditions on its lending 83 7.22 1.51 9 6.67 1.58 Working with the World Bank increases Jamaica’s institutional capacity 91 7.35 1.63 10 7.00 1.56 The World Bank ensures consistency and continuity through staff changes 65 6.80 1.74 8 6.88 1.36 The World Bank's teams and visits are well coordinated 72 7.00 1.69 9 6.44 1.81 Where country systems are adequate, the World Bank makes appropriate use of them 84 7.20 1.50 9 6.67 2.06 The World Bank provides effective implementation support 85 6.94 1.64 8 6.25 2.38 *Significantly different between locations F. The Future Role of the World Bank in Jamaica Kingston and Urban St. Catherine Other Areas N Mean SD N Mean SD How significant a role do you believe the World Bank SHOULD play in Jamaica’s development 93 7.62 1.33 10 7.90 1.20 in the near future? (1-Not a significant role at all, 10-Very significant role) 94 The World Bank Jamaica Country Survey 2013 F. The Future Role of the World Bank in Jamaica (continued) Which of the following SHOULD the World Bank do to make itself of greater value in Jamaica? (Choose no more than TWO) Percentage of Respondents Kingston and (Responses Combined) Urban St. Catherine Other Areas Improve the quality of its experts as related to Jamaica’s specific 28.0% 20.0% challenges Reduce the complexity of obtaining World Bank financing 26.9% 30.0% Focus primarily on advocacy issues 2.2% 0.0% Improve the competitiveness of its financing compared to 32.3% 20.0% markets Reach out more to groups outside of government 23.7% 20.0% Ensure greater selectivity in its work 11.8% 10.0% Provide more adequate data/knowledge/statistics/figures on 34.4% 40.0% Jamaica’s economy Offer more innovative financial products 15.1% 20.0% Offer more innovative knowledge services 10.8% 20.0% Increase availability of Fee-Based services 6.5% 0.0% Work faster 3.2% 0.0% Other 0.0% 0.0% Kingston and Urban St. Catherine Other Areas N Mean SD N Mean SD In the last three years, to what extent do you believe that the World Bank has moved in the 88 7.03 1.28 9 7.44 1.24 right direction in terms of the focus of its work in Jamaica? (1-To no degree at all, 10-To a very significant degree) When considering the combination of services that the World Bank Group offers in Jamaica, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank should offer more of in Jamaica? Kingston and Percentage of Respondents Urban St. Catherine Other Areas Financial services 19.6% - Knowledge products 7.6% 20.0% Convening services 5.4% - None of the above 2.2% - The combination is appropriate for Jamaica 65.2% 80.0% G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Jamaica? (Choose no more than TWO) Percentage of Respondents Kingston and (Responses Combined) Urban St. Catherine Other Areas Local newspapers 77.7% 70.0% International newspapers 3.2% 0.0% Local radio 19.1% 30.0% International radio 1.1% 0.0% Local television 23.4% 0.0% International television* 3.2% 20.0% Periodicals 16.0% 10.0% Internet 45.7% 60.0% Social media (Facebook, Twitter, YouTube) 2.1% 0.0% Blogs 1.1% 0.0% Mobile phones 1.1% 0.0% Instant messaging 0.0% 0.0% Other 2.1% 10.0% *Significantly different between locations 95 The World Bank Jamaica Country Survey 2013 G. Communication and Information Sharing (continued) How would you prefer to receive information from the World Bank? (Choose no more than TWO) Percentage of Respondents Kingston and (Responses Combined) Urban St. Catherine Other Areas World Bank website 64.9% 60.0% Direct contact with World Bank 8.5% 0.0% e-Newsletters 43.6% 30.0% Instant messaging 3.2% 0.0% World Bank seminars/workshops/conferences 12.8% 20.0% World Bank Public Information Center 2.1% 0.0% World Bank publications and other written materials 48.9% 70.0% Mobile phones 2.1% 0.0% Social media (Facebook, Twitter, YouTube) 5.3% 20.0% Blogs 1.1% 0.0% Other 0.0% 0.0% Are you aware of the World Bank's Access to Information Policy under which the Bank will now disclose any information in its possession that is not a list of exceptions? Kingston and Percentage of Respondents Urban St. Catherine Other Areas Yes 76.1% 66.7% No 23.9% 33.3% Have you requested information from the World Bank on its activities in the past year? Kingston and Percentage of Respondents Urban St. Catherine Other Areas Yes 18.9% 11.1% No 81.1% 88.9% Were you able to obtain this information? Kingston and Percentage of Respondents Urban St. Catherine Other Areas Yes 94.1% 100.0% No 5.9% - Do you have access to the Internet? Kingston and Percentage of Respondents Urban St. Catherine Other Areas Yes 100.0% 100.0% No - - Do you use/have used the World Bank website? Kingston and Percentage of Respondents Urban St. Catherine Other Areas Yes 91.3% 100.0% No 8.7% - Which do you primarily use? Kingston and Percentage of Respondents Urban St. Catherine Other Areas The World Bank’s country website (www.worldbank.org/jm) 17.6% 10.0% The World Bank’s main website (www.worldbank.org) 82.4% 90.0% 96 The World Bank Jamaica Country Survey 2013 G. Communication and Information Sharing (continued) Which Internet connection do you use primarily when visiting a World Bank website? Kingston and Percentage of Respondents Urban St. Catherine Other Areas High speed 92.5% 100.0% Dial-up 7.5% - Do you use/have you used the World Bank’s Public Information Centers (PICs) in Jamaica? Kingston and Percentage of Respondents Urban St. Catherine Other Areas Yes 13.0% 10.0% No 63.0% 70.0% I don’t know what PIC is 23.9% 20.0% Please rate how much you agree with the following statements, on a ten point scale. (1-Strongly disagree, 10-Strongly agree) Kingston and Urban St. Catherine Other Areas N Mean SD N Mean SD I use/consult World Bank data more currently than I did a few years ago. 91 6.33 2.05 10 6.00 2.31 The World Bank’s PIC is a valuable source of information related to development in Jamaica. 14 7.43 1.22 1 8.00 . I find the World Bank websites easy to navigate. 89 7.73 1.39 10 7.00 2.11 I find the information on the World Bank’s websites useful. 90 7.90 1.30 10 7.50 1.96 When I need information from the World Bank I know how to find it. 85 7.41 2.21 9 6.78 2.91 The World Bank is responsive to my information requests and inquiries. 71 7.55 1.67 6 7.00 2.19 H. Background Information Currently, do you professionally collaborate/work with the World Bank in your country? Kingston and Percentage of Respondents Urban St. Catherine Other Areas Yes 40.9% 11.1% No 59.1% 88.9% Which of the following describes most of your exposure to the World Bank in Jamaica? (Choose no more than TWO) Percentage of Respondents Kingston and (Responses Combined) Urban St. Catherine Other Areas Observer (i.e., follow in media, discuss in informal 42.1% 66.7% conversations, etc.) Use World Bank reports/data 24.2% 11.1% Engage in World Bank related/sponsored events/activities 16.8% 0.0% Collaborate as part of my professional duties 38.9% 11.1% Use World Bank website for information, data, research, etc. 60.0% 55.6% 97 The World Bank Jamaica Country Survey 2013 Appendix D: Responses to Sector Effectiveness Questions by Specialization C. World Bank Effectiveness and Results How effective do you believe the World Bank is in terms of the work it does in the following areas of development in Jamaica, on a ten-point scale? (1-Not effective at all, 10-Very effective) Public sector Health / Natural governance / Agriculture/ communicable Law and resource Private sector public rural Financial Gender / /non- Information justice / management / development / financial development / markets / equality of communicable and comm. Job creation/ regulatory environmental foreign direct mgmt. / anti- Social Urban food security Education Energy banking opportunity diseases technology employment framework sustainability investment corruption protection Transport development Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean Social protection 4 5.50 19 6.47 5 6.20 5 5.60 6 5.50 2 7.00 3 6.00 1 8.00 5 7.20 5 6.40 16 6.94 12 7.75 3 8.33 4 6.75 1 8.00 5 7.00 Public infrastructure 4 5.25 18 6.61 6 6.00 5 7.40 6 6.33 2 5.50 3 6.33 2 5.50 5 7.80 5 6.80 17 6.24 12 7.25 3 8.33 4 7.00 2 6.50 5 7.00 Public sector governance/ reform 4 5.75 19 6.37 6 6.50 5 7.20 6 6.17 2 6.50 3 6.67 2 7.50 4 7.75 5 6.60 17 6.06 12 6.83 3 8.00 4 6.50 2 6.50 6 7.17 Global/regional integration 4 4.75 18 6.11 6 6.17 5 6.80 5 5.20 2 7.00 3 6.67 2 6.50 3 5.33 5 6.20 16 6.31 11 7.00 3 7.33 4 5.00 2 6.00 5 5.40 Gender equity/mainstreaming 4 4.50 19 6.32 5 5.80 5 7.40 6 5.00 2 6.00 3 6.33 2 6.00 3 5.00 4 7.00 15 6.13 12 6.75 3 7.67 3 6.67 2 5.50 5 6.00 Domestic private sector development 4 4.50 19 6.21 6 5.00 4 6.50 6 5.50 2 6.00 3 6.00 2 7.00 5 6.80 4 6.75 16 6.06 12 6.50 3 7.00 4 6.75 2 6.50 5 7.00 Social cohesion* 4 4.25 19 6.37 6 6.33 5 6.60 6 6.00 1 4.00 3 5.67 2 8.50 5 7.20 4 7.50 17 5.41 11 7.27 3 8.33 3 7.00 2 7.00 6 6.67 Foreign direct investment 4 5.00 18 6.28 6 6.17 5 6.60 5 6.20 2 5.50 3 6.00 2 6.50 4 6.75 5 6.80 16 5.44 11 6.55 3 8.00 3 5.67 1 7.00 5 6.20 Water and sanitation* 3 5.33 18 6.61 6 6.50 5 5.20 6 5.83 2 6.00 3 6.33 2 7.50 3 7.00 5 7.00 16 6.06 12 7.67 3 8.67 4 7.25 3 7.67 6 6.67 Anti-corruption 4 4.25 16 6.31 6 5.83 5 6.20 6 6.33 2 6.50 3 4.00 2 5.50 2 7.00 5 6.20 16 5.56 11 6.55 3 6.33 3 6.00 1 7.00 6 6.17 Job creation/employment and 4 4.00 19 5.00 6 5.33 5 5.40 6 5.83 2 5.50 3 3.67 2 5.00 5 5.80 5 6.20 16 5.25 12 5.75 3 7.00 4 4.25 2 5.00 6 6.50 entrepreneurship Agriculture, rural development and 3 4.67 17 6.47 6 7.00 5 6.40 6 6.33 2 7.50 3 8.00 2 6.50 5 7.40 5 6.20 17 6.65 12 7.33 3 8.00 4 6.50 3 7.00 5 6.60 food security Urban renewal and development 2 3.50 17 6.71 6 6.67 5 6.00 6 5.83 2 6.00 3 7.33 2 5.50 5 8.00 5 6.20 16 6.19 12 7.83 3 8.00 4 7.00 3 7.00 5 6.40 Public health management and 4 4.25 17 5.41 6 5.17 5 5.80 5 4.80 2 7.00 3 5.67 2 6.00 3 5.33 5 5.80 16 4.94 11 6.27 3 7.00 4 6.75 2 5.50 5 7.20 access* Education and skills development 4 4.75 18 5.67 5 5.20 5 5.00 5 4.60 2 6.00 3 3.67 1 4.00 3 6.67 5 5.60 16 4.94 12 6.00 3 6.00 4 6.25 2 5.00 5 6.80 Information and communications 4 5.25 18 6.33 5 6.40 5 6.40 4 6.25 2 6.00 3 5.33 1 4.00 2 7.50 5 6.00 16 5.88 11 7.55 3 8.00 4 6.75 2 5.00 4 6.25 technology Poverty reduction 4 4.00 19 5.05 6 5.00 5 5.40 6 4.83 2 5.50 3 3.00 2 7.00 4 7.00 5 6.00 16 4.88 12 5.50 3 7.00 4 5.50 3 6.00 6 7.00 Disaster management and mitigation 3 6.00 18 6.28 5 6.60 5 6.40 6 6.67 2 7.00 3 5.67 2 5.50 3 7.00 5 5.80 16 6.06 11 7.18 3 7.67 3 7.00 2 6.50 6 7.33 Trade and exports 4 5.25 18 5.78 6 5.67 5 6.20 6 5.50 2 5.50 3 5.33 2 6.00 3 6.67 5 5.60 17 5.53 10 5.60 3 6.00 3 6.00 2 5.00 4 6.00 Crime and violence 3 4.33 18 5.39 6 5.33 5 5.80 6 4.33 2 5.50 3 4.67 2 6.50 4 5.25 5 5.60 17 5.24 12 6.08 3 6.33 3 6.33 2 5.00 5 5.40 Sustainable economic growth 3 4.33 18 5.44 6 4.67 5 5.60 6 5.00 2 5.00 3 3.67 2 5.00 4 6.75 5 5.00 17 5.47 10 5.50 3 6.33 3 5.33 2 5.50 6 6.50 Law and justice 3 2.67 18 5.44 5 5.60 5 4.80 6 4.67 2 5.50 3 5.00 1 5.00 5 3.00 5 5.40 17 5.18 12 6.17 3 6.00 3 6.67 2 5.00 6 6.00 Equality of opportunity 3 2.67 18 5.06 6 4.67 5 4.40 5 4.20 2 5.50 3 4.00 2 6.00 2 4.50 5 4.80 17 4.24 12 5.67 3 5.00 3 4.67 2 5.00 6 6.17 Environmental sustainability and 4 3.75 18 6.11 6 6.00 4 4.75 5 5.60 2 5.00 3 4.00 2 7.00 2 6.50 5 6.20 15 5.53 11 6.82 3 6.67 3 7.67 2 4.50 5 6.00 climate change* Energy* 4 4.25 18 6.22 6 5.83 5 4.80 5 5.40 2 6.50 3 5.00 2 6.50 2 7.50 5 6.60 17 6.06 11 7.00 3 7.00 4 7.25 2 4.50 5 5.60 *Significantly different between specializations 98 The World Bank Jamaica Country Survey 2013 Appendix E: Responses to All Questions by Year1 FY ’10 Response Number = 73  FY ’13 Response Number = 108 B. Overall Attitudes toward the World Bank FY 2010 FY 2013 N Mean SD N Mean SD How familiar are you with the work of the World Bank in Jamaica?* 72 6.57 1.89 108 8.20 1.65 Overall, please rate your impression of the effectiveness of the World Bank in 69 6.33 1.55 106 7.99 1.78 Jamaica.* (1-Not familiar at all, 10-Extremely familiar; 1-Not effective at all, 10-Very effective) *Significantly different between FY13 and FY10 country surveys To what extent do you agree with the following statements about the World Bank’s work in Jamaica? (1-Strongly disagree, 10-Strongly agree) FY 2010 FY 2013 N Mean SD N Mean SD Overall the World Bank currently plays a relevant role in development in 70 7.33 1.57 106 8.19 1.61 Jamaica* The World Bank’s work is aligned with what I consider the development 64 6.47 1.60 106 7.65 1.59 priorities for Jamaica* The World Bank supports programs and strategies that are realistic for Jamaica* 61 6.44 1.56 106 7.59 1.51 The World Bank treats clients and stakeholders in Jamaica with respect 62 7.55 1.69 100 7.75 1.55 *Significantly different between FY13 and FY10 country surveys To what extent is the World Bank an effective development partner in Jamaica, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) FY 2010 FY 2013 N Mean SD N Mean SD Staff accessibility 59 6.99 2.20 85 6.91 1.53 Straightforwardness and honesty* 58 7.91 1.93 96 7.32 1.36 *Significantly different between FY13 and FY10 country surveys 1 Only those questions that were asked in the FY’10 and FY ’13 country surveys, with similar response scales/options, are presented. 99 The World Bank Jamaica Country Survey 2013 C. World Bank Effectiveness and Results How effective do you believe the World Bank is in terms of the work it does in the following areas of development in Jamaica, on a ten-point scale? (1-Not effective at all, 10-Very effective) FY 2010 FY 2013 N Mean SD N Mean SD Social protection 53 6.72 1.81 99 6.74 1.74 Public infrastructure 60 6.70 1.92 102 6.70 1.81 Global/regional integration* 51 5.59 1.64 97 6.21 1.61 Gender equity/mainstreaming 48 5.98 1.83 96 6.26 1.68 Domestic private sector development* 55 5.67 1.72 100 6.24 1.46 Anti-corruption* 49 5.22 1.91 94 6.03 1.51 Agriculture, rural development and food security* 52 5.87 1.94 101 6.78 1.87 Urban renewal and development* 49 5.88 1.70 99 6.72 2.01 Public health management and access 54 6.19 1.88 96 5.71 1.56 Education and skills development* 57 6.33 2.20 96 5.54 1.65 Poverty reduction 64 5.80 1.80 103 5.45 1.93 Crime and violence 54 5.35 2.02 99 5.51 1.54 Sustainable economic growth 61 5.31 1.85 98 5.49 1.68 Law and justice 48 4.77 2.11 99 5.34 1.84 *Significantly different between FY13 and FY10 country surveys D. The World Bank’s Knowledge In Jamaica, to what extent do you believe that the World Bank’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) FY 2010 FY 2013 N Mean SD N Mean SD Are source of relevant information on global good practices. 63 7.14 1.99 101 7.34 1.37 Are useful in terms of the work you do* 61 7.75 1.97 102 6.96 1.67 Are adequately disseminated 61 7.16 2.25 101 6.89 1.52 Are adaptable to Jamaica’s specific development challenges and country 57 6.37 1.74 103 6.80 1.55 circumstances *Significantly different between FY13 and FY10 country surveys FY 2010 FY 2013 N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank's 67 7.21 1.58 105 7.53 1.14 knowledge work and activities make to development results in your country? (1-Not significant at all, 10-Very significant) 100 The World Bank Jamaica Country Survey 2013 E. Working with the World Bank To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) FY 2010 FY 2013 N Mean SD N Mean SD The World Bank disburses funds promptly 36 6.64 2.11 68 6.50 1.68 The World Bank effectively monitors and evaluates the projects and programs it 41 7.49 1.90 97 7.30 1.38 supports The World Bank imposes reasonable conditions on its lending 58 6.66 1.76 93 7.15 1.51 Working with the World Bank increases Jamaica’s institutional capacity 42 6.81 1.69 104 7.37 1.63 G. Communication and Information Sharing Do you have access to the Internet? Percentage of Respondents FY 2010 FY 2013 Yes 100.0% 100.0% No - - Do you use/have used the World Bank website?* Percentage of Respondents FY 2010 FY 2013 Yes 77.3% 92.3% No 22.7% 7.7% *Significantly different between FY13 and FY10 country surveys 101 The World Bank Jamaica Country Survey 2013 Appendix F: Indicator Questions as a Function of Exposure to the Bank H3. Currently, do you professionally collaborate/ H4. Which of the following describes most of your exposure to the World Bank in Jamaica? (Choose no more than TWO) work with the World Bank? Observer Use WB reports/data Engage in WB activities Collaborate Use WB website Indicator Question No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean Overall, please rate your impression of the 7.95 8.13 7.77 8.38 8.42 6.71 7.98 8.33 7.95 8.15 7.33 8.46 World Bank’s effectiveness in Jamaica? To what extent do you believe the World Bank's staff is well prepared to help Jamaica solve its 7.25 7.45 7.25 7.47 7.54 6.70 7.29 7.64 7.39 7.26 6.95 7.60 most complicated development challenges? Overall the World Bank currently plays a 8.08 8.40 8.10 8.36 8.38 7.61 8.18 8.38 7.95 8.61 8.02 8.33 relevant role in development in Jamaica The World Bank’s work is aligned with what I 7.44 8.05 7.72 7.61 7.79 7.29 7.55 8.38 7.55 7.88 7.41 7.84 consider the development priorities for Jamaica Responsiveness 6.75 7.55 7.08 7.02 7.25 6.39 6.91 7.88 6.95 7.23 7.10 7.03 Openness (sharing data and other information) 7.09 7.59 7.18 7.38 7.39 6.81 7.18 7.73 7.27 7.26 7.10 7.37 Collaboration with groups outside of the 5.56 6.89 6.11 5.98 6.13 5.76 5.90 6.93 5.92 6.26 6.41 5.84 Government Collaboration with the Government 7.92 8.45 8.00 8.23 8.28 7.43 8.01 8.56 7.95 8.32 8.10 8.09 Collaboration with other donors 7.18 7.21 7.10 7.24 7.21 7.00 7.18 7.08 7.16 7.17 7.03 7.24 To what extent does the World Bank’s work help 7.00 7.45 7.14 7.25 7.41 6.39 7.09 7.69 7.06 7.37 7.02 7.29 to achieve development results in Jamaica? The World Bank's financial instruments meet the 6.75 7.15 6.70 7.16 7.20 5.83 6.83 7.25 6.81 7.02 6.50 7.14 needs of Jamaica The World Bank meets Jamaica’s needs for 6.78 7.56 6.95 7.23 7.35 6.09 6.94 7.80 7.02 7.15 6.82 7.23 knowledge services Are adaptable to Jamaica’s specific development 6.40 7.45 6.90 6.70 6.95 6.35 6.64 7.75 6.74 6.93 6.95 6.73 challenges and country circumstances Overall, how significant a contribution do you believe the World Bank's knowledge work and 7.40 7.77 7.51 7.60 7.64 7.22 7.48 7.93 7.56 7.53 7.43 7.63 activities make to development results in your country? Overall, how would you rate the technical quality of the World Bank's knowledge work and 7.20 8.05 7.63 7.44 7.61 7.32 7.42 8.27 7.40 7.79 7.55 7.54 activities? Where country systems are adequate, the World 7.09 7.39 7.22 7.20 7.26 7.00 7.18 7.40 7.23 7.19 7.00 7.34 Bank makes appropriate use of them Yellow highlight indicates significant difference between Yes and No mean. 102 The World Bank Jamaica Country Survey 2013 Appendix G: Jamaica FY 2013 Questionnaire World Bank Country Survey FY13 – Jamaica The World Bank is interested in gauging the views of clients and partners who are either involved in development in Jamaica or who observe activities related to social and economic development. The following survey is meant to give the World Bank’s team that works in Jamaica, greater insight into how the Bank’s work is perceived. This is one tool the World Bank uses to assess the views of its critical stakeholders. With this understanding, the World Bank hopes to develop more effective strategies, outreach and programs that support development in Jamaica. The World Bank commissioned an independent firm to oversee the logistics of this effort in Jamaica. This ensures anonymity and confidentiality. We hope you’ll be candid. To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. SECTION A: GENERAL ISSUES FACING JAMAICA A1. In general would you say that Jamaica is headed in ... ? 1 The right direction 2 The wrong direction 3 Not sure A2. Listed below are a number of development priorities in Jamaica. Please identify which of the following you consider the most important development priorities in Jamaica? (Choose no more than THREE) Social protection (e.g., pensions, social security for Public health management and access (incl. epidemic/ 1 14 the most vulnerable groups) pandemic containment and lifestyle illnesses) Public infrastructure (e.g., roads, bridges, Education and skills development (incl. life skills, 2 15 transportation) numeracy and entrepreneurship) Public sector governance/ reform (i.e., government Information and communications technology (incl. transparency, effectiveness, public financial 3 16 digitization of public records and integration into the management, public expenditure, fiscal system global economy) reform and regulatory framework) 4 Global/regional integration 17 Poverty reduction 5 Gender equity/mainstreaming 18 Disaster management and mitigation 6 Domestic private sector development 19 Trade and exports 7 Foreign direct investment 20 Crime and violence 8 Water and sanitation 21 Sustainable economic growth 9 Anti-corruption (incl. access to information) 22 Law and justice (e.g., judicial system) 10 Job creation/employment and entrepreneurship 23 Equality of opportunity (i.e., equity) 11 Agriculture, rural development and food security 24 Environmental sustainability and climate change 12 Urban renewal and development 25 Energy (e.g., renewable, alternative sources) 13 Social cohesion 103 The World Bank Jamaica Country Survey 2013 SECTION A: GENERAL ISSUES A3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Jamaica? (Choose no more than THREE) 1 Global/regional integration 13 Disaster management and mitigation 2 Gender equity/mainstreaming 14 Trade and exports 3 Domestic private sector development 15 Crime and violence Social protection (e.g., pensions, social security for Public health management and access (incl. epidemic/ 4 16 the most vulnerable groups) pandemic containment and lifestyle illnesses) 5 Foreign direct investment 17 Sustainable economic growth 6 Water and sanitation 18 Law and justice (e.g., judicial system) Public sector governance/ reform (i.e., government Information and communications technology (incl. transparency, effectiveness, public financial 7 19 digitization of public records and integration into the management, public expenditure, fiscal system global economy) reform and regulatory framework) 8 Anti-corruption (incl. access to information) 20 Equality of opportunity (i.e., equity) 9 Job creation/employment and entrepreneurship 21 Environmental sustainability and climate change 10 Agriculture, rural development and food security 22 Energy (e.g., renewable, alternative sources) Public infrastructure (e.g., roads, bridges, Education and skills development (incl. life skills, 11 23 transportation) numeracy and entrepreneurship) 12 Urban renewal and development 24 Social cohesion A4. Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Jamaica? (Choose no more than THREE) Information and communications technology (incl. 1 Water and sanitation 13 digitization of public records and integration into the global economy) 2 Gender equity/mainstreaming 14 Trade and exports 3 Domestic private sector development 15 Crime and violence 4 Global/regional integration 16 Disaster management and mitigation 5 Foreign direct investment 17 Law and justice (e.g., judicial system) Education and skills development (incl. life skills, 6 Agriculture, rural development and food security 18 numeracy and entrepreneurship) Public sector governance/ reform (i.e., government transparency, effectiveness, public financial 7 Equality of opportunity (i.e., equity) 19 management, public expenditure, fiscal system reform and regulatory framework) 8 Anti-corruption (incl. access to information) 20 Environmental sustainability and climate change 9 Job creation/employment and entrepreneurship 21 Energy (e.g., renewable, alternative sources) Social protection (e.g., pensions, social security for Public health management and access (incl. epidemic/ 10 22 the most vulnerable groups) pandemic containment and lifestyle illnesses) Public infrastructure (e.g., roads, bridges, 11 transportation) 23 Urban renewal and development 12 Social cohesion 104 The World Bank Jamaica Country Survey 2013 SECTION A: GENERAL ISSUES A5. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Jamaica? (Choose no more than TWO) 1 A growing middle class 2 Better employment opportunities for young people 3 Better employment opportunities for women 4 Education and training that better ensure job opportunity 5 Greater access to health and nutrition for citizens 6 Better entrepreneurial opportunities (i.e., to start small and medium sized businesses) 7 Greater access to micro-finance for the poor 8 Better opportunity for the poor who live in rural areas 9 Better opportunity for the poor who live in urban areas 10 Consistent economic growth 11 Greater voice and participation for citizens to help ensure greater accountability 12 Better quality public services 13 Other (please specify):_______________________ SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK How familiar are you with the work of these organizations in Jamaica, on a ten point scale? Not familiar Extremely Don't at all familiar know B1 World Bank (WB/BM) 1 2 3 4 5 6 7 8 9 10 B2 International Monetary Fund (IMF/FMI) 1 2 3 4 5 6 7 8 9 10 B3 Inter-American Development Bank (IDB/BID) 1 2 3 4 5 6 7 8 9 10 B4 Latin American Development Bank (CAF) 1 2 3 4 5 6 7 8 9 10 Central American Bank for Economic B5 1 2 3 4 5 6 7 8 9 10 Integration (CABEI/BCiE) Overall, please rate your impression of the effectiveness of these organizations in Jamaica, on a ten point scale? Not familiar Extremely Don't at all familiar know B6 World Bank (WB/BM) 1 2 3 4 5 6 7 8 9 10 B7 International Monetary Fund (IMF/FMI) 1 2 3 4 5 6 7 8 9 10 B8 Inter-American Development Bank (IDB/BID) 1 2 3 4 5 6 7 8 9 10 B9 Latin American Development Bank (CAF) 1 2 3 4 5 6 7 8 9 10 Central American Bank for Economic B10 1 2 3 4 5 6 7 8 9 10 Integration (CABEI/BCiE) 105 The World Bank Jamaica Country Survey 2013 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK B3. To what extent do you believe the World Bank's staff is well prepared (e.g., skills and knowledge) to help Jamaica solve its most complicated development challenges, on a ten point scale? 1 2 3 4 5 6 7 8 9 10  To a very significant To no degree at all Don't know degree B4. When thinking about how the World Bank can have the most impact on development results in Jamaica, in which sectoral areas do you believe the World Bank should focus most of its attention and resources in Jamaica? (Choose no more than THREE) Public infrastructure (e.g., roads, bridges, Education and skills development (incl. life skills, 1 14 transportation) numeracy and entrepreneurship) 2 Global/regional integration 15 Poverty reduction 3 Foreign direct investment 16 Crime and violence 4 Gender equity/mainstreaming 17 Disaster management and mitigation Social protection (e.g., pensions, social security for Public health management and access (incl. epidemic/ 5 18 the most vulnerable groups) pandemic containment and lifestyle illnesses) 6 Domestic private sector development 19 Trade and exports 7 Water and sanitation 20 Sustainable economic growth 8 Agriculture, rural development and food security 21 Environmental sustainability and climate change 9 Anti-corruption (incl. access to information) 22 Law and justice (e.g., judicial system) Public sector governance/ reform (i.e., government Information and communications technology (incl. transparency, effectiveness, public financial 10 23 digitization of public records and integration into the management, public expenditure, fiscal system global economy) reform and regulatory framework) 11 Urban renewal and development 24 Energy (e.g., renewable, alternative sources) 12 Job creation/employment and entrepreneurship 25 Equality of opportunity (i.e., equity) 13 Social cohesion 106 The World Bank Jamaica Country Survey 2013 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK B5. When thinking about the World Bank’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Jamaica? Greatest Value Second Greatest Value (Choose only ONE) (Choose only ONE) 1 Financial resources: investment lending   Financial resources: policy based lending / budget 2   support to the Government 3 Mobilizing third party financial resources   4 Technical assistance   5 Policy advice   6 Donor coordination   7 Data   8 Training/capacity building   9 Studies/analyses   10 Convening/facilitating   Linkage to non-Bank expertise (i.e., South-South 11   knowledge sharing) 12 Other (please specify):_______________________   B6. Which of the following do you identify as the World Bank’s greatest WEAKNESSES in its work in Jamaica? (Choose no more than TWO) 1 Staff too inaccessible 2 Not exploring alternative policy options 3 Not adequately sensitive to political/social realities in Jamaica 4 Not enough public disclosure of its work 5 Arrogant in its approach 6 Not aligned with country priorities 7 The credibility of its knowledge/data 8 Not willing to honestly criticize policies and reform efforts in the country 9 Too influenced by developed countries 10 Imposing technocratic solutions without regard to political realities 11 World Bank processes too slow and complex 12 Too bureaucratic in its operational policies and procedures 13 Not aligned with other donors’ work 14 Not collaborating enough with non-state actors 15 Not client focused 16 Inadequate number of World Bank staff members located in the country 17 Other (please specify): __________________________________________________ 107 The World Bank Jamaica Country Survey 2013 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK B7. Which World Bank instruments do you believe are the MOST effective in reducing poverty in Jamaica? (Choose no more than TWO) 1 Capacity development 2 Policy based lending / budget support to the Government 3 Knowledge products/services (analytical work, studies, surveys, etc.) 4 Investment lending (financing specific projects) 5 Technical assistance (advice, best practice, international experience, etc.) 6 Trust Fund management 7 Other (please specify): __________________________________________________ 8 Don’t know B8. To what extent do you believe the World Bank SHOULD seek to influence the global development agenda as related to “global public goods” (e.g., climate change, communicable diseases, international financial systems, trade, etc.), on a ten point scale? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree B9. In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank collaborate with more in your country to ensure better development results there? (Choose no more than TWO) 1 NGOs 2 Local Government 3 Beneficiaries 4 Private sector 5 Civil society (e.g., Community Based Organizations, Faith-Based Organizations) 6 International donor community 7 Foundations 8 Academia/think tanks/research institutes 9 Parliament 10 Media Non-Parliamentary political caucuses (e.g., former members of Government, prominent political 11 figures, caretakers, etc.) 12 Other (please specify): __________________________ 108 The World Bank Jamaica Country Survey 2013 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK To what extent do you agree with the following statements about the World Bank’s work in Jamaica, on a ten point scale? Strongly Strongly Don't disagree agree know Overall the World Bank currently plays a relevant B10 1 2 3 4 5 6 7 8 9 10  role in development in Jamaica The World Bank’s work is aligned with what I B11 1 2 3 4 5 6 7 8 9 10  consider the development priorities for Jamaica The World Bank supports programs and strategies B12 1 2 3 4 5 6 7 8 9 10  that are realistic for Jamaica The World Bank treats clients and stakeholders in B13 1 2 3 4 5 6 7 8 9 10  Jamaica with respect The World Bank effectively supports public policy B19 1 2 3 4 5 6 7 8 9 10  priorities of Jamaica The World Bank assists Jamaica to reduce social B20 1 2 3 4 5 6 7 8 9 10  exclusion The World Bank is a client oriented organization in B23 1 2 3 4 5 6 7 8 9 10  Jamaica The World Bank is an organization that does not B24 represent a particular ideological perspective in 1 2 3 4 5 6 7 8 9 10  Jamaica The World Bank is an organization that has no B25 1 2 3 4 5 6 7 8 9 10  dominant influence of any particular country The World Bank respects the positions, views and B26 1 2 3 4 5 6 7 8 9 10  demands of the Government of Jamaica The World Bank is genuinely interested in knowing B27 1 2 3 4 5 6 7 8 9 10  the opinions of the main stakeholders of Jamaica B28. When considering the national development needs in Jamaica, to what extent does the combination of financial, knowledge and convening services that the World Bank currently provides meet the national development needs of Jamaica, on a ten point scale? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree 109 The World Bank Jamaica Country Survey 2013 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK To what extent is the World Bank an effective development partner in Jamaica, in terms of each of the following? To no To a very Don't degree at significant know all degree B14 Responsiveness 1 2 3 4 5 6 7 8 9 10  Flexibility (in terms of the World Bank’s products B15 1 2 3 4 5 6 7 8 9 10  and services) Flexibility (in terms of changing country B16 1 2 3 4 5 6 7 8 9 10  circumstances) B17 Being inclusive 1 2 3 4 5 6 7 8 9 10  B18 Openness (sharing data and other information) 1 2 3 4 5 6 7 8 9 10  B19 Staff accessibility 1 2 3 4 5 6 7 8 9 10  B20 Straightforwardness and honesty 1 2 3 4 5 6 7 8 9 10  Collaboration with groups outside of the B21 1 2 3 4 5 6 7 8 9 10  Government (e.g., NGOs, academia, private sector) B22 Collaboration with the Government 1 2 3 4 5 6 7 8 9 10  B23 Collaboration with other donors 1 2 3 4 5 6 7 8 9 10  B24 Follow through over time 1 2 3 4 5 6 7 8 9 10  B25. When World Bank assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) 1 The World Bank works too slowly 2 The Government works inefficiently 3 There is not an adequate level of citizen/civil society participation 4 Poor donor coordination 5 The World Bank does not do adequate follow through/follow-up 6 Lack of/inadequate levels of capacity in Government 7 Political pressures and obstacles (incl. corruption) 8 Reforms are not well thought out in light of country challenges 9 The World Bank is not sensitive enough to political/social realities on the ground 10 Other (please specify): ________________________________________ PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 110 The World Bank Jamaica Country Survey 2013 SECTION C: WORLD BANK EFFECTIVENESS AND RESULTS How effective do you believe the World Bank is in terms of the work it does in the following areas of development in Jamaica, on a ten point scale? Not effective Very Don't at all effective know Social protection (e.g., pensions, social security for C1 1 2 3 4 5 6 7 8 9 10  the most vulnerable groups) Public infrastructure (e.g., roads, bridges, C2 1 2 3 4 5 6 7 8 9 10  transportation) Public sector governance/ reform (i.e., government transparency, effectiveness, public financial C3 1 2 3 4 5 6 7 8 9 10  management, public expenditure, fiscal system reform and regulatory framework) C4 Global/regional integration 1 2 3 4 5 6 7 8 9 10  C5 Gender equity/mainstreaming 1 2 3 4 5 6 7 8 9 10  C6 Domestic private sector development 1 2 3 4 5 6 7 8 9 10  C7 Social cohesion 1 2 3 4 5 6 7 8 9 10  C8 Foreign direct investment 1 2 3 4 5 6 7 8 9 10  C9 Water and sanitation 1 2 3 4 5 6 7 8 9 10  C10 Anti-corruption (incl. access to information) 1 2 3 4 5 6 7 8 9 10  C11 Job creation/employment and entrepreneurship 1 2 3 4 5 6 7 8 9 10  C12 Agriculture, rural development and food security 1 2 3 4 5 6 7 8 9 10  C13 Urban renewal and development 1 2 3 4 5 6 7 8 9 10  Public health management and access (incl. C14 epidemic/ pandemic containment and lifestyle 1 2 3 4 5 6 7 8 9 10  illnesses) Education and skills development (incl. life skills, C15 1 2 3 4 5 6 7 8 9 10  numeracy and entrepreneurship) Information and communications technology (incl. C16 digitization of public records and integration into 1 2 3 4 5 6 7 8 9 10  the global economy) C17 Poverty reduction 1 2 3 4 5 6 7 8 9 10  C18 Disaster management and mitigation 1 2 3 4 5 6 7 8 9 10  C19 Trade and exports 1 2 3 4 5 6 7 8 9 10  C20 Crime and violence 1 2 3 4 5 6 7 8 9 10  C21 Sustainable economic growth 1 2 3 4 5 6 7 8 9 10  C22 Law and justice (e.g., judicial system) 1 2 3 4 5 6 7 8 9 10  C23 Equality of opportunity (i.e., equity) 1 2 3 4 5 6 7 8 9 10  C24 Environmental sustainability and climate change 1 2 3 4 5 6 7 8 9 10  C25 Energy (e.g., renewable, alternative sources) 1 2 3 4 5 6 7 8 9 10  111 The World Bank Jamaica Country Survey 2013 SECTION C: WORLD BANK EFFECTIVENESS AND RESULTS C26. To what extent does the World Bank’s work help to achieve development results in Jamaica, on a ten point scale? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree To what extent do you agree with the following statements about the World Bank in Jamaica, on a ten point scale? Strongly Strongly Don't disagree agree know The World Bank’s financial instruments (i.e., investment lending, Development Policy C27 1 2 3 4 5 6 7 8 9 10  Loan, Trust Funds, Program 4 Result, etc.) meet the needs of Jamaica The World Bank meets Jamaica’s needs for C28 knowledge services (e.g., research, analysis, 1 2 3 4 5 6 7 8 9 10  data, technical assistance) PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 112 The World Bank Jamaica Country Survey 2013 SECTION D: THE WORLD BANK’S KNOWLEDGE WORK AND ACTIVITIES (i.e., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) D1. How frequently do you consult World Bank knowledge work and activities in the work you do? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never D2. When thinking about the development challenges in Jamaica, where do you believe it would be most valuable for the World Bank to focus its knowledge work and activities in the next few years? (Choose no more than THREE) Public infrastructure (e.g., roads, bridges, Education and skills development (incl. life skills, 1 14 transportation) numeracy and entrepreneurship) 2 Global/regional integration 15 Poverty reduction 3 Foreign direct investment 16 Crime and violence 4 Gender equity/mainstreaming 17 Disaster management and mitigation Social protection (e.g., pensions, social security for Public health management and access (incl. epidemic/ 5 18 the most vulnerable groups) pandemic containment and lifestyle illnesses) 6 Domestic private sector development 19 Trade and exports 7 Water and sanitation 20 Sustainable economic growth 8 Agriculture, rural development and food security 21 Environmental sustainability and climate change 9 Anti-corruption (incl. access to information) 22 Law and justice (e.g., judicial system) Public sector governance/ reform (i.e., government Information and communications technology (incl. transparency, effectiveness, public financial 10 23 digitization of public records and integration into the management, public expenditure, fiscal system global economy) reform and regulatory framework) 11 Urban renewal and development 24 Energy (e.g., renewable, alternative sources) 12 Job creation/employment and entrepreneurship 25 Equality of opportunity (i.e., equity) 13 Social cohesion In Jamaica, how effective do you believe the World Bank’s knowledge work and activities are at: Not Very Don't effective effective know at all D3 Enhancing your knowledge and/or skills 1 2 3 4 5 6 7 8 9 10  D4 Contributing to good policy making 1 2 3 4 5 6 7 8 9 10  Providing support for program D5 1 2 3 4 5 6 7 8 9 10  implementation 113 The World Bank Jamaica Country Survey 2013 SECTION D: THE WORLD BANK’S KNOWLEDGE WORK AND ACTIVITIES (I.E., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) In Jamaica, to what extent do you believe that the World Bank’s knowledge work and activities: To no To a very Don't degree at significant know all degree D6 Are timely 1 2 3 4 5 6 7 8 9 10  Include appropriate level of stakeholder D7 1 2 3 4 5 6 7 8 9 10  involvement during preparation Are relevant to Jamaica’s development D8 1 2 3 4 5 6 7 8 9 10  priorities D9 Provide feasible recommendations 1 2 3 4 5 6 7 8 9 10  Are accessible (well written and easy to D10 1 2 3 4 5 6 7 8 9 10  understand) Are source of relevant information on global D11 1 2 3 4 5 6 7 8 9 10  good practices. D12 Are useful in terms of the work you do 1 2 3 4 5 6 7 8 9 10  D13 Are adequately disseminated 1 2 3 4 5 6 7 8 9 10  D14 Are appropriately translated 1 2 3 4 5 6 7 8 9 10  Are adaptable to Jamaica’s specific D15 development challenges and country 1 2 3 4 5 6 7 8 9 10  circumstances D16. Overall, how significant a contribution do you believe the World Bank's knowledge work and activities make to development results in your country, on a ten point scale? 1 2 3 4 5 6 7 8 9 10  Not significant at all Very significant Don't know D17. Overall, how would you rate the technical quality of the World Bank's knowledge work and activities, on a ten point scale? 1 2 3 4 5 6 7 8 9 10  Very low Very high technical Don't know technical quality quality Have you read/consulted the most recent LAC Flagship Report? D15 Yes No (If YES please go to D16; if NO please go to E1) D16. To what extent do you believe the Flagship Report raised substantive new information and insight that you were not aware of prior to reading, on a ten point scale? 1 2 3 4 5 6 7 8 9 10  To a very significant To no degree at all Don't know degree D17. To what extent do you believe the Flagship Report provided you with useful information in terms of the work you do, on a ten point scale? 1 2 3 4 5 6 7 8 9 10 To a very significant To no degree at all Don't know degree 114 The World Bank Jamaica Country Survey 2013 SECTION E: WORKING WITH THE WORLD BANK To what extent do you agree/disagree with the following statements, on a ten point scale? Strongly Strongly Don't disagree agree know E1 The World Bank disburses funds promptly 1 2 3 4 5 6 7 8 9 10  The World Bank effectively monitors and E2 evaluates the projects and programs it 1 2 3 4 5 6 7 8 9 10  supports The World Bank's approvals and reviews are E3 1 2 3 4 5 6 7 8 9 10  done in a timely fashion The World Bank's “Safeguard Policy” E4 1 2 3 4 5 6 7 8 9 10  requirements are reasonable The World Bank imposes reasonable E5 1 2 3 4 5 6 7 8 9 10  conditions on its lending Working with the World Bank increases E6 1 2 3 4 5 6 7 8 9 10  Jamaica’s institutional capacity The World Bank ensures consistency and E7 1 2 3 4 5 6 7 8 9 10  continuity through staff changes The World Bank's teams and visits are well E8 1 2 3 4 5 6 7 8 9 10  coordinated Where country systems (e.g., procurement, financial management, etc.) are adequate, E9 1 2 3 4 5 6 7 8 9 10  the World Bank makes appropriate use of them The World Bank provides effective E10 implementation support (i.e., supervision of 1 2 3 4 5 6 7 8 9 10  projects) PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 115 The World Bank Jamaica Country Survey 2013 SECTION F: THE FUTURE ROLE OF THE WORLD BANK IN JAMAICA F1. How significant a role do you believe the World Bank SHOULD play in Jamaica’s development in the near future, on a ten point scale? 1 2 3 4 5 6 7 8 9 10  Not a significant Very significant Don't know role at all role F2. Which of the following SHOULD the World Bank do to make itself of greater value in Jamaica? (Choose no more than TWO) 1 Improve the quality of its experts as related to Jamaica’s specific challenges 2 Reduce the complexity of obtaining World Bank financing 3 Focus primarily on advocacy issues 4 Improve the competitiveness of its financing compared to markets (e.g., cost, timeliness, and other terms) 5 Reach out more to groups outside of government 6 Ensure greater selectivity in its work 7 Provide more adequate data/knowledge/statistics/figures on Jamaica’s economy 8 Offer more innovative financial products 9 Offer more innovative knowledge services 10 Increase availability of Fee-Based services 11 Work faster 12 Other (please specify): ______________________________________________ F1. In the last three years, to what extent do you believe that the World Bank has moved in the right direction in terms of the focus of its work in Jamaica? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very significant Don't know all degree F5. When considering the combination of services that the World Bank Group offers in Jamaica, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank should offer more of in Jamaica (Please mark only ONE response) 1 Financial services 2 Knowledge products 3 Convening services 4 None of the above 5 The combination is appropriate for Jamaica 116 The World Bank Jamaica Country Survey 2013 SECTION G: COMMUNICATION AND INFORMATION SHARING G1. How do you get most of your information about economic and social development issues in Jamaica? (Choose no more than TWO) 1 Local newspapers 2 International newspapers 3 Local radio 4 International radio 5 Local television 6 International television 7 Periodicals 8 Internet 9 Social media (Facebook, Twitter, Youtube) 10 Blogs 11 Mobile phones 12 Instant messaging 13 Other (please specify): ______________________________________________ G2. How would you prefer to receive information from the World Bank? (Choose no more than TWO) 1 World Bank website 2 Direct contact with World Bank (i.e., face to face meetings/discussions) 3 e-newsletters 4 Instant messaging 5 World Bank seminars/workshops/conferences 6 World Bank Public Information Center 7 World Bank publications and other written materials 8 Mobile phones 9 Social media (Facebook, Twitter, Youtube) 10 Blogs 11 Other (please specify): ______________________________________________ Are you aware of the World Bank’s Access to Information Policy under which the Bank will G3 Yes No now disclose any information in its possession that is not on a list of exceptions? Have you requested information from the World Bank on its activities in the past year? G4 Yes No (If YES please go to Question G5; if NO please go to G6) G5 Were you able to obtain this information? Yes No G6 Do you have access to the Internet? Yes No G7 Do you use/have you used the World Bank website? Yes No 117 The World Bank Jamaica Country Survey 2013 SECTION G: COMMUNICATION AND INFORMATION SHARING G8. Which do you primarily use? (Please mark only ONE response) 1 The World Bank’s country website (www.worldbank.org/jm) 2 The World Bank’s main website (www.worldbank.org) G9. Which Internet connection do you use primarily when visiting a World Bank website? 1 High speed 2 Dial-up G10. Do you use/have you used the World Bank’s Public Information Centers (PICs) in Jamaica? 1 Yes 2 No 3 I don’t know what PIC is Please rate how much you agree with the following statements, on a ten point scale. Strongly Strongly Don't disagree agree know I use/consult World Bank data more currently than I did G11 1 2 3 4 5 6 7 8 9 10  a few years ago The World Bank’s PIC is a valuable source of G12 information related to development in Jamaica. (Only 1 2 3 4 5 6 7 8 9 10  answer if you have used the PIC) I find the World Bank websites easy to navigate. (Only G13 1 2 3 4 5 6 7 8 9 10  answer if you have used a World Bank website) I find the information on the World Bank’s websites G14 useful. (Only answer if you have used a World Bank 1 2 3 4 5 6 7 8 9 10  website) When I need information from the World Bank I know G15 how to find it (e.g., whom to call, where to reach them, 1 2 3 4 5 6 7 8 9 10  etc.) The World Bank is responsive to my information G16 1 2 3 4 5 6 7 8 9 10  requests and inquiries PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 118 The World Bank Jamaica Country Survey 2013 SECTION H: BACKGROUND INFORMATION H1. Which of the following best describes your current position? (Please mark only ONE response) 1 Office of the President, Prime Minister 2 Office of Minister 3 Office of Parliamentarian 4 Employee of a Ministry, Ministerial Department or Implementation Agency 5 Consultant/Contractor working on World Bank supported Project/Program 6 Project Management Unit (PMU) overseeing implementation of project 7 Local Government Office or Staff 8 Bilateral Agency 9 Multilateral Agency 10 Private Sector Organization 11 Private Foundation 12 Financial Sector/Private Bank 13 NGO 14 Community Based Organization 15 Media (Press, Radio, TV, Web, etc.) 16 Independent Government Institution (i.e., Regulatory Agency, Central Bank/oversight institution) 17 Trade Union 18 Faith-Based Group 19 Academia/Research Institute/Think Tank 20 Judiciary Branch 21 Other (please specify): ________________________ H2. Please identify the primary specialization of your work. (Please mark only ONE response) 1 Agriculture/ rural development / food security 10 Law and justice / regulatory framework Natural resource management / environmental 2 Climate change / disaster management 11 sustainability Private sector development / foreign direct 3 Education 12 investment Public sector governance / public financial 4 Energy 13 management / anti corruption 5 Financial markets / banking 14 Social protection 6 Gender / equality of opportunity 15 Transport Health / communicable/non-communicable 7 16 Urban development diseases 8 Information and communications technology 17 Water and sanitation 9 Job creation/employment 18 Other (please specify): _______________________ 119 The World Bank Jamaica Country Survey 2013 SECTION H: BACKGROUND INFORMATION H3. Currently, do you professionally collaborate/work with the World Bank in your country? 1 Yes 2 No H4. Which of the following describes most of your exposure to the World Bank in Jamaica? (Choose no more than TWO) 1 Observer (i.e., follow in media, discuss in informal conversations, etc.) 2 Use World Bank reports/data 3 Engage in World Bank related/sponsored events/activities 4 Collaborate as part of my professional duties 5 Use World Bank website for information, data, research, etc. H5. Which best represents your geographic location? 1 Kingston Metropolitan Region and urban St. Catherine 2 Western Jamaica (the county of Cornwall) 3 South Coast (St. Thomas, rural St. Catherine, Clarendon and Manchester) 4 North Coast (St. Ann, St. Mary, Portland) Thank you for completing the survey! 120