World Bank Group Country Opinion Survey 2015: The Republic of Congo FY15 Republic of Congo Country Opinion Survey Report THE WORLD BANK GROUP Public Opinion Research Group 1 April 2016 World Bank Group Country Opinion Survey 2015: The Republic of Congo Acknowledgements The Republic of Congo Country Opinion Survey is part of the County Opinion Survey Program series of the World Bank Group. This report was prepared by the Public Opinion Research Group (PORG) team led by Sharon Felzer (Senior Communications Officer, Head of PORG), Svetlana Markova, Jing Guo, and Jessica Cameron. Calita Woods and Dania Mendoza provided data support. The report was prepared under the overall guidance and supervision of Sumir Lal (Director, ECRGP). PORG acknowledges the significant contribution from the Republic of Congo country team and the local fielding agency EmaConsulting. In particular, PORG is grateful for the support from Etaki Wa Dzon (Economist) and Clementine Maoungou (Communications Specialist) who coordinated the survey related activities from Brazzaville, the Republic of Congo. 1 World Bank Group Country Opinion Survey 2015: The Republic of Congo Table of Contents I. Objectives ...................................................................................3 II. Methodology ...............................................................................3 III. Demographics of the Sample.......................................................4 IV. General Issues Facing the Republic of Congo ..............................8 V. Overall Attitudes toward the World Bank Group .......................12 VI. Sectoral Importance and Effectiveness......................................20 VII. How the World Bank Group Operates .......................................25 VIII. World Bank Group’s Knowledge and Instruments .....................32 IX. The Future Role of the WBG in the Republic of Congo ..............36 X. Communication and Outreach ..................................................43 XI. Appendices ................................................................................49 2 World Bank Group Country Opinion Survey 2015: The Republic of Congo I. Objectives This survey was designed to assist the World Bank Group (WBG) in gaining a better understanding of how stakeholders in the Republic of Congo perceive the WBG. The survey explored:  General Issues Facing the Republic of Congo  Overall Attitudes toward the World Bank Group  World Bank Group’s Effectiveness and Results  The World Bank Group’s Knowledge Work and Activities  Working with the World Bank Group  The Future Role of the World Bank Group in the Republic of Congo  Communication and Information Sharing  Background Information II. Methodology From May to June 2015, 370 stakeholders of the WBG in the Republic of Congo were invited to provide their opinions on the WBG’s work in the country by participating in a country opinion survey. Participants were drawn from the Office of the President, the Office of the Prime Minister; office of a minister; office of a parliamentarian; ministries/ministerial departments/ implementation agencies; Project Management Units (PMUs) overseeing implementation of WBG projects; consultants/contractors working on WBG-supported projects/programs; local governments; bilateral/multilateral agencies; private sector organizations; private foundations; the financial sector/private banks; NGOs/community based organizations; the media; independent government institutions; trade unions; faith-based groups; youth groups; academia/ research institutes/think tanks; the judiciary branch; and other organizations. A total of 265 stakeholders participated in the survey (72% response rate). Respondents filled out the questionnaire with a representative of the fielding agency in person. Respondents were asked about: general issues facing the Republic of Congo; their overall attitudes toward the WBG; the WBG’s effectiveness and results; the WBG’s knowledge work and activities; working with the WBG; the WBG’s future role in the Republic of Congo; and the WBG’s communication and information sharing. Every country that engages in the Country Opinion Survey (COS) must include specific indicator questions that will be aggregated for the World Bank Group’s annual Corporate Scorecard. These questions are identified throughout the survey report. The results in this year’s Country Survey were compared to those in the Country Survey conducted in FY’12 (response rate is 90%, N=361). Data were weighted to reach the same stakeholder composition in two years, which allows for year comparisons. Stakeholder groups which were not present in both fiscal years were not included in the comparison. Respondents who belonged to the “other� stakeholder category were not included either. As a result, means of the FY’15 data and the total number of respondents in both years are slightly different from those of the original data reported in appendices A, B, C, D, and F. For the weighted stakeholder breakdown and year comparison results, please see appendix E (page 103). 3 World Bank Group Country Opinion Survey 2015: The Republic of Congo III. Demographics of the Sample Current Position  For further analyses, respondents from private sector organizations were combined with respondents from the financial sector/private banks; respondents from NGOs/community- based organizations, private foundations, trade unions, and faith-based groups were combined in the “CSO� category; and few respondents from the Office of the President/ Prime Minister, the office of a minister, the office of a parliamentarian, independent government institutions, bilateral/multilateral agencies, academia, and other organizations were included in the “Other� category. Note that there were no respondents from youth groups and the judiciary branch. 4 World Bank Group Country Opinion Survey 2015: The Republic of Congo III. Demographics of the Sample (continued) Area of Primary Specialization 5 World Bank Group Country Opinion Survey 2015: The Republic of Congo III. Demographics of the Sample (continued) Geographic Locations  For data comparisons across geographic locations, see Appendix C (page 94). Exposure to Agencies within the World Bank Group 6 World Bank Group Country Opinion Survey 2015: The Republic of Congo III. Demographics of the Sample (continued) Familiarity with the World Bank Group  Year comparison: Respondents in this year’s Country Survey and the FY’12 Country Survey had statistically similar levels of familiarity with the WBG (weighted mean in FY’15 = 4.85; weighted mean in FY’12 = 5.02).1  Respondents’ levels of familiarity with the WBG were significantly, strongly correlated with their ratings of the WBG’s overall effectiveness in the Republic of Congo, and significantly, moderately correlated with the extent to which the WBG contributes to the country’s development results. 1 Please refer to Appendix E (page 103) for more details on weighting. The means in the chart were calculated based on un-weighted data. 7 World Bank Group Country Opinion Survey 2015: The Republic of Congo IV. General Issues Facing the Republic of Congo Headed in the Right Direction2  Year comparison: This year’s respondents were significantly less likely to indicate that the Republic of Congo is headed in the right direction compared to respondents in the FY’12 Country Survey.  Stakeholder groups: In this year’s Country Survey, respondents from local government were most positive about the prospect of the Republic of Congo, whereas respondents from CSOs were least positive in this regard. 2 All percentages presented in the chart were calculated based on weighted data from FY 2015 and FY 2012 Country Surveys. Please refer to Appendix E for more details on weighting. 8 World Bank Group Country Opinion Survey 2015: The Republic of Congo IV. General Issues Facing the Republic of Congo (continued) Development Priority  Year comparison: Respondents in the previous FY’12 Country Survey indicated that the most important development priorities in the Republic of Congo were “education� (42%), “rural development� (24%), and “poverty reduction� (24%). 9 World Bank Group Country Opinion Survey 2015: The Republic of Congo IV. General Issues Facing the Republic of Congo (continued) What Would Contribute Most to Reducing Poverty  Year comparison: Respondents in the previous FY’12 Country Survey indicated that the key factors contributing to poverty reduction in the Republic of Congo were “job creation/employment� (30%), “agricultural development� (28%), and “economic growth� (26%). 10 World Bank Group Country Opinion Survey 2015: The Republic of Congo IV. General Issues Facing the Republic of Congo (continued) Factors Contributing to “Shared Prosperity� 11 World Bank Group Country Opinion Survey 2015: The Republic of Congo V. Overall Attitudes toward the World Bank Group Attributing Failed/Slow Reform Efforts  Year comparison: Respondents in the previous FY’12 Country Survey indicated that they most often attributed failed or slow World Bank assisted reform efforts to “the Government working inefficiently� (53%).  Stakeholder groups: Among this year’s respondents, respondents from the private sector and CSOs were significantly more likely to attribute failed or slow WBG assisted reform efforts to that “there is not an adequate level of citizen/civil society participation� compared to respondents from other stakeholder groups. 12 World Bank Group Country Opinion Survey 2015: The Republic of Congo V. Overall Attitudes toward the World Bank Group (continued) As noted in the “Methodology� section, the indicator questions referred to throughout the survey report are questions that are asked in every country that engages in the Country Opinion Survey. These will be aggregated for the World Bank Group’s annual Corporate Scorecard. The World Bank Group’s Overall Effectiveness (Indicator Question)3 Achieving Development Results (Indicator Question) WBG Helping to Build/Strengthen Country Systems (Indicator Question) 3 All means presented in the first and second charts were calculated based on weighted data from FY’15 and FY’12. 13 World Bank Group Country Opinion Survey 2015: The Republic of Congo V. Overall Attitudes toward the World Bank Group (continued) WBG Staff Preparedness4 The World Bank and the IFC Working Together  Only those stakeholders who responded “Yes� to the question “Do your projects involve both the World Bank and the IFC?� provided their views on the working relationship between the World Bank and the IFC. 4 Means presented in the chart were calculated based on weighted data from FY’15 and FY’12. 14 World Bank Group Country Opinion Survey 2015: The Republic of Congo V. Overall Attitudes toward the World Bank Group (continued) Overall Ratings for Indicator Questions by Stakeholder Groups5  Stakeholder groups: Respondents across stakeholder groups gave statistically similar overall ratings for the twenty seven indicator questions. 5 Responses to all twenty seven indicator questions by stakeholder levels of collaboration with the WBG can be found in Appendix F (page 109). 15 World Bank Group Country Opinion Survey 2015: The Republic of Congo V. Overall Attitudes toward the World Bank Group (continued) Greatest Value  Year comparison: Respondents in the previous FY’12 Country Survey indicated that the World Bank‘s greatest values to the Republic of Congo were its “training/capacity building� (41%) and “financial resources� (37%). 16 World Bank Group Country Opinion Survey 2015: The Republic of Congo V. Overall Attitudes toward the World Bank Group (continued) Most Effective Instruments in Reducing Poverty  Year comparison: Respondents in the previous FY’12 Country Survey indicated that the World Bank‘s most effective instruments in reducing poverty were “investment lending� (58%), “technical assistance� (33%), and “capacity development� (28%). 17 World Bank Group Country Opinion Survey 2015: The Republic of Congo V. Overall Attitudes toward the World Bank Group (continued) Importance and Effectiveness of WBG’s Capacity Building Work 18 World Bank Group Country Opinion Survey 2015: The Republic of Congo V. Overall Attitudes toward the World Bank Group (continued) Greatest Weakness  Year comparison: Respondents in the previous FY’12 Country Survey indicated that the World Bank’s greatest weaknesses in its work in the Republic of Congo were “not willing to honestly criticize policies and reform efforts in the country� (37%) and “imposing technocratic solutions without regard to political realities� (30%). 19 World Bank Group Country Opinion Survey 2015: The Republic of Congo VI. Sectoral Importance and Effectiveness Importance of WBG’s Support in Sectoral Areas 20 World Bank Group Country Opinion Survey 2015: The Republic of Congo VI. Sectoral Importance and Effectiveness (continued) Effectiveness of WBG’s Support in Sectoral Areas: Year Comparison 21 World Bank Group Country Opinion Survey 2015: The Republic of Congo VI. Sectoral Importance and Effectiveness (continued) Effectiveness of WBG’s Support in Sectoral Areas: Collaboration6 6 Note in the Appendix on the sectoral effectiveness (Appendix A, page 62) that primarily informed stakeholders responded to this question. Respondents were given the option of “don’t know� if they did not have exposure to the WBG’s work in certain development areas. 22 World Bank Group Country Opinion Survey 2015: The Republic of Congo VI. Sectoral Importance and Effectiveness (continued) WBG Promoting Private Public Partnerships Helping the Poorest in the Republic of Congo 23 World Bank Group Country Opinion Survey 2015: The Republic of Congo VI. Sectoral Importance and Effectiveness (continued) Drivers of Effectiveness To determine the key drivers of respondents’ ratings of the World Bank Group’s overall effectiveness and ratings of its ability to help achieve development results in the Republic of Congo, bivariate correlational analyses were conducted using respondents’ ratings of the thirty five specific areas of effectiveness. Correlational analyses, however, are not able to tell us exactly what is causing respondents’ ratings of the World Bank Group’s overall effectiveness or ratings of its ability to help achieve development results. Rather, these analyses tell us that as ratings of effectiveness in one area increase, respondents’ ratings of the WBG’s overall effectiveness increase, or as ratings of effectiveness in one area increase, ratings of the WBG’s ability to help achieve development results increase. Thus, it can be inferred that respondents’ perceptions of effectiveness in one specific area are related to, or drive, respondents’ perceptions of the WBG’s overall effectiveness or perceptions of the WBG’s ability to help achieve development results.  Overall Effectiveness: Those specific areas with the highest Pearson Product-Moment correlations were determined to be the most closely related to perceptions of the WBG’s overall effectiveness, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the WBG’s overall effectiveness in the Republic of Congo. The areas determined to be key drivers from these analyses were:  The WBG’s effectiveness at regulatory framework;  The WBG’s effectiveness at information and communications technology;  The WBG’s effectiveness at public sector governance/reform; and  The WBG’s effectiveness at equality of opportunity.  Achieving Development Results: Those specific areas with the highest Pearson Product- Moment correlations were determined to be the most closely related to perceptions of the WBG’s ability to help achieve development results in the Republic of Congo, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the WBG’s ability to help achieve development results. The areas determined to be key drivers from these analyses were:  The WBG’s effectiveness at agricultural development;  The WBG’s effectiveness at equality of opportunity;  The WBG’s effectiveness at regulatory framework; and  The WBG’s effectiveness at education. 24 World Bank Group Country Opinion Survey 2015: The Republic of Congo VII. How the World Bank Group Operates The World Bank Group’s Work in the Republic of Congo: Year Comparison7  Year comparison: Respondents in this year’s Country Survey and in the FY12 Country Survey had statistically similar levels of agreement with all three statements below. 7 Means in the chart were calculated based on weighted data. For more information about weighting, please see Appendix E. 25 World Bank Group Country Opinion Survey 2015: The Republic of Congo VII. How the World Bank Group Operates (continued) The World Bank Group’s Work in the Republic of Congo: Collaboration  Collaboration: Respondents who collaborate with the WBG and those who do not collaborate with the WBG had statistically similar levels of agreement with all three statements below. 26 World Bank Group Country Opinion Survey 2015: The Republic of Congo VII. How the World Bank Group Operates (continued) Overall Perceptions: Year Comparison8  Year comparison: As indicated in the chart below, respondents in this year’s Country Survey had significantly higher levels of agreement that “the WBG effectively monitors and evaluates the projects and programs it supports�, and significantly lower levels of agreement that “the WBG’s conditions on its lending are reasonable� and “the WBG disburses funds promptly� compared to respondents in the FY’12 Country Survey. 8 Means in the chart were calculated based on weighted data. 27 World Bank Group Country Opinion Survey 2015: The Republic of Congo VII. How the World Bank Group Operates (continued) Overall Perceptions: Collaboration 28 World Bank Group Country Opinion Survey 2015: The Republic of Congo VII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner: Year Comparison9 9 Means in the chart were calculated based on weighted data. 29 World Bank Group Country Opinion Survey 2015: The Republic of Congo VII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner: Collaboration 30 World Bank Group Country Opinion Survey 2015: The Republic of Congo VII. How the World Bank Group Operates (continued) Collaboration between the UN and the WBG The WBG Staff in the Republic of Congo10 10 Means in the chart were calculated based on weighted data. 31 World Bank Group Country Opinion Survey 2015: The Republic of Congo VIII. World Bank Group’s Knowledge and Instruments Frequency of Consulting WBG Knowledge Work and Activities11  Stakeholder groups: Among this year’s respondents, respondents from PMUs/ consultants/contractors on WBG supported projects indicated the most frequent usage of the WBG’s knowledge work and activities (“weekly/monthly�) compared to respondents from other stakeholder groups. 11 Percentages in the chart were calculated based on weighted data. 32 World Bank Group Country Opinion Survey 2015: The Republic of Congo VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting The Republic of Congo’s Knowledge Needs (Indicator Question)12 Contribution of the WBG’s Knowledge Work and Activities (Indicator Question) Technical Quality of the WBG’s Knowledge Work and Activities (Indicator Question) 12 All means in the charts on this page were calculated based on weighted data. 33 World Bank Group Country Opinion Survey 2015: The Republic of Congo VIII. World Bank Group’s Knowledge and Instruments (continued) Qualities of the WBG’s Knowledge Work and Activities13  Year comparison: As indicated in the chart below, respondents in this year’s Country Survey gave significantly higher ratings for the “timeliness� of the WBG’s knowledge and its “adaptability to the Republic of Congo’s specific development challenges and country circumstances�, and significantly lower ratings for the WBG’s knowledge “being translated enough into local language� compared to respondents in the FY’12 Country Survey. 13 Means in the chart were calculated based on weighted data. 34 World Bank Group Country Opinion Survey 2015: The Republic of Congo VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting the Republic of Congo’s Needs for Financial Instruments14 (Indicator Question) Internal Measuring and Monitoring 14 Means in the chart were calculated based on weighted data. 35 World Bank Group Country Opinion Survey 2015: The Republic of Congo IX. The Future Role of the WBG in the Republic of Congo The World Bank Group’s Local Presence in the Republic of Congo Selectivity of the World Bank Group’s Support 36 World Bank Group Country Opinion Survey 2015: The Republic of Congo IX. The Future Role of the WBG in the Republic of Congo (cont.) Making the World Bank Group of Greater Value  Year comparison: Respondents in the previous FY’12 Country Survey indicated that the World Bank should “reduce the complexity of obtaining its financing� (46%) and “improve the quality of its experts as related to the Republic of Congo’s specific challenges� (38%) to make itself of greater value in the country. 37 World Bank Group Country Opinion Survey 2015: The Republic of Congo IX. The Future Role of the WBG in the Republic of Congo (cont.) The World Bank Group Should Collaborate More with …  Year comparison: Respondents in the previous FY’12 Country Survey indicated that the World Bank should work more with “NGOs� (58%), “private sector� (25%), and “beneficiaries� (25%) to ensure better development results in the Republic of Congo. 38 World Bank Group Country Opinion Survey 2015: The Republic of Congo IX. The Future Role of the WBG in the Republic of Congo (cont.) Where the World Bank Group Should Focus its Resources  Year comparison: Respondents in the previous FY’12 Country Survey indicated that the World Bank should focus its resources on “education� (37%) and “rural development� (29%). 39 World Bank Group Country Opinion Survey 2015: The Republic of Congo IX. The Future Role of the WBG in the Republic of Congo (cont.) Future Combination of the WBG Services 40 World Bank Group Country Opinion Survey 2015: The Republic of Congo IX. The Future Role of the WBG in the Republic of Congo (cont.) The WBG Playing a Leading Role vs. Other Donors 41 World Bank Group Country Opinion Survey 2015: The Republic of Congo IX. The Future Role of the WBG in the Republic of Congo (cont.) Future Collaboration between the UN and the WBG 42 World Bank Group Country Opinion Survey 2015: The Republic of Congo X. Communication and Outreach Note: When considering the World Bank Group’s future outreach with key constituencies, please see Appendix B (page 71) for all responses by stakeholder groups. General Information Sources  Year comparison: Respondents in the previous FY’12 Country Survey indicated that they got most of their information about economic and social development issues in the Republic of Congo from “local newspapers� (37%) and “Internet� (37%). 43 World Bank Group Country Opinion Survey 2015: The Republic of Congo X. Communication and Outreach (continued) Preferred Information Sources  Year comparison: Respondents in the previous FY’12 Country Survey indicated that they would prefer to receive information from the World Bank through “World Bank seminars/workshops/conferences� (46%) and “Direct contact with World Bank� (41%). 44 World Bank Group Country Opinion Survey 2015: The Republic of Congo X. Communication and Outreach (continued) Access to Information15  Year comparison: This year’s respondents were significantly less aware of the WBG’s Access to Information Policy and significantly less likely to have requested information from the WBG on its activities compared to respondents in the FY’12 Country Survey. 15 Percentages in the charts on this page were calculated based on weighted data. 45 World Bank Group Country Opinion Survey 2015: The Republic of Congo X. Communication and Outreach (continued) Access to the Internet16 16 Percentages in the chart were calculated based on weighted data. 46 World Bank Group Country Opinion Survey 2015: The Republic of Congo X. Communication and Outreach (continued) WBG Website Usage17  Year comparison: This year’s respondents were significantly less likely to use/have used the WBG website compared to respondents in the FY’12 Country Survey. 17 All percentages and means in the charts on this page were calculated based on weighted data. 47 World Bank Group Country Opinion Survey 2015: The Republic of Congo X. Communication and Outreach (continued) Evaluation of the WBG’s Social Media Channels Information Sharing18 18 Means in the chart were calculated based on weighted data. 48 World Bank Group Country Opinion Survey 2015: The Republic of Congo XI. Appendices A. Responses to All Questions across All Respondents...................... 50 B. Responses to All Questions by Stakeholder Groups ...................... 69 C. Responses to Indicator Questions by Geographic Locations ......... 92 D. Responses to Selected Questions by Level of Collaboration with the World Bank Group ........................................................................ 94 E. Responses to Selected Questions by Year................................... 101 F. Indicator Questions as a Function of Exposure to the WBG ........ 107 G. The WBG COS FY’15 – The Republic of Congo Questionnaire .... 108 The Republic of Congo 49 World Bank Group Country Opinion Survey 2015: The Republic of Congo Appendix A: Responses to All Questions across All Respondents (N=265) All rating scale questions are presented with the total number of respondents that provided a rating (N), the number of respondents who indicated that they “Don’t know� (DK), the mean rating across all respondents (Mean), and the standard deviation of this mean (SD). Indicator questions are noted with an asterisk (*). A. General Issues Facing the Republic of Congo Percentage of Respondents 1. In general would you say that the Republic of Congo is headed in ... ? (N=251) The right direction 53.0% The wrong direction 17.9% Not sure 29.1% 2. Listed below are a number of development priorities in the Republic of Congo. Please identify which of the following you consider the most important Percentage of Respondents development priorities in the Republic of Congo? (Choose no more than THREE) (Responses Combined; N=247) Public sector governance/reform 47.4% Education 27.1% Food security 22.7% Poverty reduction 21.9% Health 21.1% Economic growth 21.1% Social protection 16.2% Job creation/employment 13.8% Energy 13.4% Private sector development 12.1% Agricultural development 11.3% Water and sanitation 10.9% Security/stabilization/reconstruction 7.3% Anti corruption 7.3% Transport 6.1% Rural development 4.5% Equality of opportunity 4.0% Natural resource management 4.0% Urban development 3.2% Global/regional integration 2.4% Social cohesion 2.4% Law and justice 2.4% Local governance and institutions 2.4% Information and communications technology 2.0% Regional conflict and tensions 1.6% Environmental sustainability 1.6% Gender equity 1.2% Financial markets 0.8% Regulatory framework 0.8% Communicable/non-communicable diseases 0.8% Foreign direct investment 0.4% Climate change 0.4% Trade and exports 0.4% Crime and violence 0.4% Disaster management 0.0% 50 World Bank Group Country Opinion Survey 2015: The Republic of Congo A. General Issues Facing the Republic of Congo (continued) 3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in the Republic of Congo? (Choose no more Percentage of Respondents than THREE) (Responses Combined; N=262) Economic growth 40.5% Public sector governance/reform 26.7% Agricultural development 24.0% Job creation/employment 22.1% Private sector development 20.2% Water and sanitation 19.5% Rural development 16.0% Food security 15.3% Health 13.7% Equality of opportunity 13.4% Education 13.4% Social protection 12.6% Anti corruption 12.6% Transport 11.1% Local governance and institutions 7.6% Energy 6.9% Natural resource management 5.7% Law and justice 3.8% Security/stabilization/reconstruction 2.3% Information and communications technology 1.9% Communicable/non-communicable diseases 1.5% Foreign direct investment 1.5% Urban development 1.1% Social cohesion 1.1% Global/regional integration 0.8% Trade and exports 0.8% Climate change 0.4% Regulatory framework 0.4% Environmental sustainability 0.4% Regional conflict and tensions 0.0% Gender equity 0.0% Crime and violence 0.0% Disaster management 0.0% Financial markets 0.0% 51 World Bank Group Country Opinion Survey 2015: The Republic of Congo A. General Issues Facing the Republic of Congo (continued) 4. When thinking about the idea of “shared prosperity� in your country, which of the following TWO best illustrate how this would be achieved in the Republic of Percentage of Respondents Congo? (Choose no more than TWO) (Responses Combined; N=242) Education and training that better ensure job opportunity 36.0% Better employment opportunities for young people 26.9% Greater access to health and nutrition for citizens 21.9% Better entrepreneurial opportunities (i.e., to start small and medium sized 17.8% businesses) Consistent economic growth 17.8% Better quality public services 16.1% Greater equity of fiscal policy 14.0% Greater access to micro-finance for the poor 12.0% Better opportunity for the poor who live in rural areas 9.5% Greater voice and participation for citizens to help ensure greater accountability 8.7% More reliable social safety net 8.7% Better employment opportunities for women 3.3% A growing middle class 3.3% Better opportunity for the poor who live in urban areas 2.1% Other 0.8% B. Overall Attitudes toward the World Bank Group Familiarity N DK Mean SD 1. How familiar are you with the work of the World Bank Group in the 232 0 4.77 2.73 Republic of Congo? (1-Not familiar at all, 10-Extremely familiar) Effectiveness* N DK Mean SD 2. Overall, please rate your impression of the World Bank Group’s effectiveness in the Republic of Congo? (1-Not effective at all, 10-Very 181 69 5.48 2.36 effective) Staff Preparedness N DK Mean SD 3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help the Republic of Congo 161 88 6.21 2.50 solve its most complicated development challenges? (1-To no degree at all, 10-To a very significant degree) 52 World Bank Group Country Opinion Survey 2015: The Republic of Congo B. Overall Attitudes toward the World Bank Group (continued) 4. When thinking about how the World Bank Group can have the most impact on development results in the Republic of Congo, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial Percentage of Respondents and knowledge services) in the Republic of Congo? (Choose no more than THREE) (Responses Combined; N=259) Public sector governance/reform 44.0% Agricultural development 32.0% Education 27.8% Health 21.2% Economic growth 20.5% Poverty reduction 17.8% Social protection 13.9% Anti corruption 12.4% Job creation/employment 12.0% Private sector development 12.0% Food security 10.8% Energy 10.4% Transport 9.7% Water and sanitation 8.5% Equality of opportunity 8.1% Rural development 7.7% Natural resource management 7.3% Security/stabilization/reconstruction 3.5% Law and justice 3.1% Trade and exports 2.3% Local governance and institutions 2.3% Social cohesion 1.9% Foreign direct investment 1.5% Urban development 1.5% Global/regional integration 1.2% Information and communications technology 1.2% Gender equity 0.8% Environmental sustainability 0.8% Climate change 0.8% Regulatory framework 0.8% Crime and violence 0.4% Regional conflict and tensions 0.4% Communicable/non-communicable diseases 0.4% Financial markets 0.0% Disaster management 0.0% 53 World Bank Group Country Opinion Survey 2015: The Republic of Congo B. Overall Attitudes toward the World Bank Group (continued) 5. When thinking about the World Bank Group’s role, which Percentage of Respondents (N=246) nd activity do you believe is of greatest VALUE and which activity is Greatest 2 Greatest of second greatest value in the Republic of Congo? Value Value Combined Strategy formulation (e.g., PRSP assistance) 16.7% 24.8% 41.5% Capacity development 23.8% 11.8% 35.5% Policy advice, studies, analyses 18.8% 11.0% 29.7% Technical assistance 9.2% 13.0% 22.2% Mobilizing third party financial resources 5.8% 12.6% 18.4% Financial resources 11.3% 6.1% 17.3% Data and statistics 5.8% 9.8% 15.6% Convening/facilitating 6.7% 2.4% 9.1% Donor coordination 0.4% 4.5% 4.9% Linkage to non-Bank expertise (e.g., South-South knowledge 0.8% 3.7% 4.5% sharing) Other 0.8% 0.4% 1.2% How EFFECTIVE do you believe the World Bank Group is in terms of the capacity Effectiveness building work it does in each of the following areas in the Republic of Congo? (1-Not effective at all, 10-Very effective) N DK Mean SD 6. Project implementation (or other organizational strengthening) 149 85 6.78 2.14 7. Citizen engagement (incorporating citizens' voices into development) 121 85 4.67 2.18 8. Policy design (for clarity and better incentives to achieve development goals) 143 86 7.13 2.13 When thinking about how to improve capacity building in the Republic of Congo Importance to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (1-Not important all, 10-Very important) N DK Mean SD 9. Project implementation (or other organizational strengthening) 169 55 8.17 1.89 10. Citizen engagement (incorporating citizens' voices into development) 155 60 8.11 2.14 11. Policy design (for clarity and better incentives to achieve development goals) 178 54 8.47 1.86 54 World Bank Group Country Opinion Survey 2015: The Republic of Congo B. Overall Attitudes toward the World Bank Group (continued) 12. Which of the following do you identify as the World Bank Group’s greatest Percentage of Respondents WEAKNESSES in its work in the Republic of Congo? (Choose no more than TWO) (Responses Combined; N=258) Not collaborating enough with stakeholders outside the Government 24.8% World Bank Group’s processes too complex 24.4% Not enough public disclosure of its work 20.9% Staff too inaccessible 19.0% Not willing to honestly criticize policies and reform efforts in the country 18.6% World Bank Group’s processes too slow (e.g., too bureaucratic in its operational 18.6% policies and procedures) Too influenced by developed countries 16.7% Not adequately sensitive to political/social realities in the Republic of Congo 14.0% Its advice and strategies do not lend themselves to practical problem solving 6.6% Don’t know 6.2% Imposing technocratic solutions without regard to political realities 5.8% Not focused enough on issues that are unique to post-conflict countries 3.9% Inadequate number of World Bank Group staff members located in the country 3.1% Not exploring alternative policy options 2.3% Not aligned with country priorities 1.9% Arrogant in its approach 1.6% Not aligned with other donors’ work 1.2% Other 1.2% The credibility of its knowledge/data 0.4% Not client focused 0.0% 13. Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in the Republic of Congo? (Choose no more than Percentage of Respondents TWO) (Responses Combined; N=255) Capacity development 41.6% Investment lending 40.8% Technical assistance 25.9% Policy based lending/budget support to the Government 14.9% Don’t know 12.5% Knowledge products/services 11.0% Multi-sectoral approaches 11.0% Co-financing arrangements 9.8% Trust Fund management 8.2% Emergency Recovery lending 3.5% Sector-wide approaches 3.1% Other 1.2% 14. To what extent do you believe that the World Bank Group’s work and support Percentage of Respondents help the poorest in the Republic of Congo? (Select only ONE response) (N=142) To a fully sufficient degree 4.9% To a somewhat sufficient degree 19.7% To a somewhat insufficient degree 22.5% To a very insufficient degree 23.2% Don't know 29.6% 55 World Bank Group Country Opinion Survey 2015: The Republic of Congo B. Overall Attitudes toward the World Bank Group (continued) 15. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with Percentage of Respondents more in your country? (Choose no more than TWO) (Responses Combined; N=257) NGOs/Community Based Organizations 35.8% Vulnerable people (e.g., youth, women, autochthones, people with disability and 33.9% albinos people) Beneficiaries 31.5% Private sector 29.2% Local Government 23.0% Academia/think tanks/research institutes/university groups 14.4% Media 5.8% Donor community 4.7% Parliament 4.7% Don’t know 4.7% UN agencies 3.1% Regional organizations (e.g., AU, CAEMC, ECCAS) 2.3% Emerging donors 1.6% UN and regional peace keeping forces 0.4% Foundations 0.0% Other 0.0% To what extent do you agree with the following statements about the World Level of Agreement Bank Group’s work in the Republic of Congo? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 16. Overall the World Bank Group currently plays a relevant role in development 182 56 7.00 2.57 in the Republic of Congo* 17. The World Bank Group’s work is aligned with what I consider the 153 72 6.35 2.44 development priorities for the Republic of Congo* 18. The World Bank Group supports programs and strategies that are realistic for 178 60 7.11 2.46 the Republic of Congo 19. The World Bank Group treats clients and stakeholders in the Republic of 140 87 6.21 2.66 Congo with respect 56 World Bank Group Country Opinion Survey 2015: The Republic of Congo B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Level of Agreement the Republic of Congo, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 20. Responsiveness to needs* 100 108 5.38 2.45 21. Flexibility (in terms of the institution’s products and services)* 106 104 5.08 2.17 22. Flexibility (in terms of changing country circumstances)* 106 104 5.74 2.35 23. Being inclusive* 85 114 5.86 2.54 24. Openness* 128 72 6.80 2.46 25. Staff accessibility* 136 71 5.38 2.84 26. Straightforwardness and honesty 114 88 6.39 2.61 27. Ease of access to the people at the WBG who are making decisions important 118 88 5.03 2.89 to my work* 28. Collaboration with civil society* 143 68 5.29 2.68 29. Collaboration with the UN* 95 111 8.44 1.89 30. Collaboration with the Government* 157 66 8.01 1.88 31. Collaboration with other donors and development partners* 117 91 7.20 2.39 32. Collaboration with the private sector* 133 81 5.86 2.42 33. The speed in which it gets things accomplished on the ground* 125 84 5.60 2.33 34. Being a long-term partner* 132 85 8.08 1.82 35. To be a more effective development partner in the Republic of Congo, do Percentage of Respondents you believe that the World Bank Group should have…? (Select only ONE response) (N=253) More local presence 86.2% The current level of local presence is adequate 8.7% Less local presence 1.6% Don't know 3.6% 36. In the past year, have you seen more, less, or just about the same level of effective collaboration between the UN and the World Bank Group in your Percentage of Respondents country? (Select only ONE response) (N=252) More effective collaboration 7.5% The same level of effective collaboration 23.8% Less effective collaboration 7.9% Don't know 60.7% 57 World Bank Group Country Opinion Survey 2015: The Republic of Congo B. Overall Attitudes toward the World Bank Group (continued) 37. When World Bank Group assisted reform efforts fail or are slow to take place, which THREE of the following would you attribute to? (Choose no more Percentage of Respondents than THREE) (Responses Combined; N=251) There is not an adequate level of citizen/civil society participation 52.2% The World Bank Group is not sensitive enough to political/social realities on the 34.3% ground The World Bank Group does not do adequate follow through/follow-up 33.1% Political pressures and obstacles 32.7% The Government works inefficiently 30.3% The World Bank Group works too slowly 20.3% Reforms are not well thought out in light of country challenges 19.9% Lack of/inadequate levels of capacity in Government 19.1% Inadequate funding 19.1% Poor donor coordination 9.6% Absence of leverage (e.g., HIPC, ITIE, ongoing program) 8.4% Ongoing conflict and instability 5.6% Other 2.8% 58 World Bank Group Country Opinion Survey 2015: The Republic of Congo C. World Bank Group’s Effectiveness and Results 1. In your opinion, how IMPORTANT is it for the World Bank Group to be involved Effectiveness in the following areas of development in the Republic of Congo? (1-Not important at all, 10-Very important) N DK Mean SD 1. Crime and violence 133 48 6.11 3.15 2. Financial markets 122 49 7.12 2.59 3. Transport 180 16 8.34 1.86 4. Anti corruption 187 14 8.71 2.09 5. Regional conflict and tensions 127 55 6.57 2.93 6. Law and justice 160 24 7.65 2.59 7. Urban development 162 21 7.77 2.18 8. Environmental sustainability 163 19 8.02 2.14 9. Regulatory framework 142 37 6.96 2.66 10. Information and communications technology 168 21 7.79 2.21 11. Poverty reduction 199 13 8.81 1.97 12. Gender equity 143 41 6.52 2.87 13. Private sector development 188 13 8.35 2.01 14. Foreign direct investment 126 53 6.83 2.69 15. Local governance and institutions 165 23 8.16 2.12 16. Water and sanitation 198 12 8.84 1.56 17. Trade and exports 141 36 6.94 2.64 18. Economic growth 181 15 8.88 1.64 19. Energy 184 15 8.76 2.05 20. Disaster management 63 27 6.97 2.71 21. Public sector governance/reform 190 19 8.65 2.26 22. Job creation/employment 183 18 8.30 2.39 23. Social cohesion 144 38 7.03 2.72 24. Communicable/non-communicable diseases 81 20 7.15 2.44 25. Equality of opportunity 154 33 7.39 2.63 26. Health 187 11 8.98 1.60 27. Rural development 183 11 8.66 1.92 28. Global/regional integration 146 37 6.95 2.62 29. Food security 179 14 8.55 2.12 30. Natural resource management 93 20 8.41 2.44 31. Security/stabilization/reconstruction 144 43 7.08 2.82 32. Social protection 176 24 7.75 2.57 33. Climate change 156 32 7.47 2.45 34. Agricultural development 198 14 8.88 1.93 35. Education 205 10 9.20 1.64 59 World Bank Group Country Opinion Survey 2015: The Republic of Congo C. World Bank Group’s Effectiveness and Results (continued) 1. How EFFECTIVE do you believe the World Bank Group is in terms of the work it Effectiveness does in the following areas of development in the Republic of Congo? (1-Not effective at all, 10-Very effective) N DK Mean SD 1. Anti corruption 119 93 4.63 3.02 2. Information and communications technology 100 96 5.73 2.57 3. Transport 114 76 5.70 2.65 4. Crime and violence 77 117 4.08 2.71 5. Regional conflict and tensions 79 111 4.96 2.96 6. Law and justice 98 93 4.62 2.84 7. Urban development 119 78 5.76 2.80 8. Environmental sustainability 108 84 6.32 2.68 9. Regulatory framework 84 105 5.71 2.86 10. Communicable/non-communicable diseases 97 97 6.61 2.91 11. Poverty reduction 128 70 5.89 2.89 12. Gender equity 100 98 5.33 2.89 13. Private sector development 111 83 5.95 2.61 14. Foreign direct investment 72 123 5.33 2.59 15. Local governance and institutions 109 88 5.19 2.85 16. Water and sanitation 138 66 6.29 2.83 17. Trade and exports 76 117 5.38 2.92 18. Economic growth 126 78 6.40 2.80 19. Energy 116 84 5.59 2.96 20. Disaster management 76 123 4.62 2.87 21. Public sector governance/reform 137 68 6.04 3.09 22. Job creation/employment 112 84 4.89 2.63 23. Social cohesion 86 107 4.64 2.64 24. Financial markets 75 121 5.71 2.70 25. Equality of opportunity 92 104 4.93 2.85 26. Health 145 59 6.68 2.60 27. Rural development 127 66 6.19 2.74 28. Global/regional integration 86 106 6.01 2.83 29. Food security 123 70 5.63 2.93 30. Education 145 56 6.77 2.59 31. Security/stabilization/reconstruction 90 102 5.73 2.57 32. Social protection 101 93 4.59 2.79 33. Climate change 104 97 5.93 2.98 34. Agricultural development 146 59 6.55 2.82 35. Natural resource management 107 98 5.38 3.05 60 World Bank Group Country Opinion Survey 2015: The Republic of Congo C. World Bank Group’s Effectiveness and Results (continued) 3. Where are the World Bank Group’s decisions made primarily that support the Percentage of Respondents program in the Republic of Congo? (Select only ONE response) (N=254) At the Headquarters (in Washington D.C.) 66.1% In the country 4.3% Don't know 29.5% Achieving Development Results* N DK Mean SD 4. To what extent does the World Bank Group’s work help to achieve development results in the Republic of Congo? (1-To no degree at all, 10-To a very significant 161 98 6.15 2.26 degree) Building/Strengthening Country Systems* N DK Mean SD 5. To what extent does the World Bank Group help to build/strengthen existing country systems (e.g., procurement, financial management, etc.) in the Republic 161 96 6.59 2.60 of Congo? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in the Republic of Congo? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 6. The World Bank Group’s financial instruments (i.e., investment lending, Trust 161 93 5.26 2.60 Funds, etc.) meet the needs of the Republic of Congo* 7. The World Bank Group meets the Republic of Congo’s needs for knowledge 157 82 6.14 2.62 services (e.g., research, analysis, data, technical assistance)* Measuring and Correcting Work N DK Mean SD 8. To what extent do you believe the World Bank Group measures and corrects its work in real time in the Republic of Congo? (1-To no degree at all, 10-To a very 121 137 6.53 2.69 significant degree) D. The World Bank Group’s Knowledge Work and Activities 1. How frequently do you consult World Bank Group’s knowledge work and Percentage of Respondents activities in the work you do? (N=250) Weekly 6.0% Monthly 12.4% A few times a year 29.6% Rarely 34.0% Never 18.0% In the Republic of Congo, to what extent do you believe that the World Bank Degree Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 2. Are timely 134 79 7.85 2.35 3. Include appropriate level of stakeholder involvement during preparation 121 96 5.84 2.64 4. Lead to practical solutions 134 82 6.25 2.49 5. Are accessible (well written and easy to understand) 139 75 6.13 2.79 6. Are source of relevant information on global good practices 136 79 7.59 2.45 7. Are adequately disseminated 132 79 5.30 2.88 8. Are translated enough into local language 134 84 3.66 2.98 9. Are adaptable to the Republic of Congo’s specific development challenges and 146 83 7.29 2.39 country circumstances* 61 World Bank Group Country Opinion Survey 2015: The Republic of Congo D. The World Bank Group’s Knowledge Work and Activities (continued) Overall Evaluations N DK Mean SD 10. Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make to development results in your country?* 163 87 7.56 2.39 (1-Not significant at all, 10-Very significant) 11. Overall, how would you rate the technical quality of the World Bank Group’s knowledge work and activities?* (1-Very low technical quality, 10-Very high technical 160 90 6.87 2.51 quality) E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 1. The World Bank Group disburses funds promptly 154 86 3.44 2.28 2. The World Bank Group effectively monitors and evaluates the projects and 182 63 7.46 2.47 programs it supports 3. The World Bank Group’s approvals and reviews are done in a timely fashion 140 93 5.59 2.51 4. The World Bank Group’s “Safeguard Policy� requirements are reasonable 103 129 6.39 2.36 5. The World Bank Group’s conditions on its lending are reasonable 122 108 5.57 2.73 6. The World Bank Group takes decisions quickly in the Republic of Congo* 135 103 4.19 2.48 7. Working with the World Bank Group increases the Republic of Congo’s 176 61 7.28 2.55 institutional capacity 8. Where country systems (e.g., procurement, financial management, etc.) are 126 111 7.50 2.46 adequate, the World Bank Group makes appropriate use of them* 9. The World Bank Group provides effective implementation support 163 78 7.23 2.51 WBG Promoting PPP in the Republic of Congo N DK Mean SD 10. To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public partnerships in the Republic of Congo? 159 89 6.32 2.50 (1-To no degree at all, 10-To a very significant degree) 11. Which of the following best describes the way the World Bank Group operates Percentage of Respondents in the Republic of Congo? (Select only one response) (N=257) The World Bank Group takes too much risk in the Republic of Congo 3.5% The World Bank Group does not take enough risk in the Republic of Congo 40.9% The World Bank Group’s approach to risk is appropriate 16.0% Don't know 39.7% 12. Which of the following best describes the World Bank Group’s support in the Percentage of Respondents Republic of Congo? (Select only one response) (N=257) The WBG is sufficiently selective and focuses on the most important development 47.5% challenges in the Republic of Congo The WBG is not sufficiently selective in the Republic of Congo, and it is involved in 13.6% too many areas of development Don’t know 38.9% WBG Staff in the Republic of Congo N DK Mean SD 13. To what extent do you believe the World Bank Group is adequately staffed in 110 145 4.38 2.45 the Republic of Congo? (1-To no degree at all, 10-To a very significant degree) 62 World Bank Group Country Opinion Survey 2015: The Republic of Congo F. The Future Role of the World Bank Group in the Republic of Congo 1. Which of the following SHOULD the World Bank Group do to make itself of Percentage of Respondents greater value in the Republic of Congo? (Choose no more than TWO) (Responses Combined; N=255) Reach out more to groups outside of Government 38.0% Provide more adequate data/knowledge/statistics/figures on the Republic of 32.9% Congo’s economy Increase the level of capacity development in the country 30.2% Reduce the complexity of obtaining World Bank Group financing 20.8% Improve the quality of its experts as related to the Republic of Congo’s specific 15.3% challenges Offer more innovative financial products 11.8% Ensure greater selectivity in its work 11.0% Collaborate more effectively with Government clients 9.8% Increase the level of World Bank Group staffing in the Republic of Congo’s office 8.2% Improve the competitiveness of its financing compared to markets 7.8% Work faster 3.9% Offer more innovative knowledge services 3.5% Other 1.6% Increase availability of Fee-Based services (reimbursable advisory services) 0.4% 2. When considering the combination of services that the World Bank Group offers in the Republic of Congo, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group Percentage of Respondents should offer more of in the Republic of Congo? (Select only ONE response) (N=245) The combination is appropriate for the Republic of Congo 28.2% Knowledge products 22.9% Financial services 19.6% Don't know 13.5% Technical assistance 13.1% None of the above 2.9% 3a. Which THREE areas below would benefit most from the World Bank Group playing a leading role among international partners in the Republic of Percentage of Respondents Congo? (Choose no more than THREE) (Responses Combined; N=242) Public financial management 65.7% Access to basic services 46.7% Jobs 39.3% Social safety nets 28.9% Capacity of state institutions 26.0% Stimulating dialogue to promote peace and stability 24.8% Improving livelihoods 24.0% Access to justice systems 16.1% Social cohesion 8.3% Conflict resolution mechanisms 4.1% Reducing violence 3.7% Security mechanisms 1.7% 63 World Bank Group Country Opinion Survey 2015: The Republic of Congo F. The Future Role of the World Bank Group in the Republic of Congo (continued) 3b. Which THREE areas below would benefit most from other donors in the Percentage of Respondents Republic of Congo? (Choose no more than THREE) (Responses Combined; N=227) Stimulating dialogue to promote peace and stability 33.5% Access to justice systems 33.0% Social safety nets 31.7% Capacity of state institutions 30.0% Jobs 27.3% Public financial management 26.0% Access to basic services 26.0% Improving livelihoods 23.3% Social cohesion 17.6% Security mechanisms 14.5% Conflict resolution mechanisms 14.1% Reducing violence 8.4% 4. What should the World Bank Group do to improve collaboration with the UN Percentage of Respondents in the field? (Choose no more than THREE) (Responses Combined; N=220) Develop joint or complementary projects with the UN, leveraging each 65.0% organization’s comparative advantages Share more information about the World Bank Group’s activities, products, and 53.6% knowledge Collaborate on analysis, assessments and planning, including on rapid assessments on emerging crisis and changing circumstances when both institutions are 44.5% engaged Develop guidelines, framework and tools to facilitate operational cooperation and 44.1% cross-financing Organize more joint meetings and missions with the UN 41.4% Involve UN experts to a greater degree in World Bank Group activities 30.5% Other 4.1% G. Communication and Information Sharing 1. How do you get most of your information about economic and social Percentage of Respondents development issues in the Republic of Congo? (Choose no more than TWO) (Responses Combined; N=241) International television 36.1% Internet 32.0% Local television 30.3% International radio 29.9% International newspapers 18.3% Local newspapers 17.8% Local radio 13.3% Periodicals 10.4% Social media (e.g., blogs, Facebook, Twitter, YouTube, Flickr) 4.1% Other 2.5% 64 World Bank Group Country Opinion Survey 2015: The Republic of Congo G. Communication and Information Sharing (continued) 2. How would you prefer to receive information from the World Bank Group? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=248) World Bank Group’s seminars/workshops/conferences 52.4% Direct contact with World Bank Group 37.9% World Bank Group’s publications and other written materials 37.1% e-Newsletters 29.8% World Bank Group’s website 24.2% Mobile phones 7.7% Social media (e.g., blogs, Facebook, Twitter, YouTube, Flickr) 5.2% Other 0.4% 3. Are you aware of the World Bank Group’s Access to Information Policy under which the WBG will now disclose any information in its possession that is not on Percentage of Respondents a list of exceptions? (N=242) Yes 9.5% No 90.5% 4. Have you requested information from the World Bank Group on its activities Percentage of Respondents in the past year? (N=230) Yes 10.0% No 90.0% Percentage of Respondents 5. Were you able to obtain this information? (N=20) Yes 80.0% No 20.0% Percentage of Respondents 6. Do you have access to the Internet? (N=218) Yes 72.0% No 28.0% Percentage of Respondents 7. Do you use/have you used the World Bank Group website? (N=221) Yes 20.8% No 79.2% 8. Which Internet connection do you use primarily when visiting a World Bank Percentage of Respondents Group website? (N=126) High speed/WiFi 65.9% Dial-up 34.1% 65 World Bank Group Country Opinion Survey 2015: The Republic of Congo G. Communication and Information Sharing (continued) Please rate how much you agree with the following statements. Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 9. I find the World Bank Group’s websites easy to navigate 60 142 7.02 2.74 10. I find the information on the World Bank Group’s websites useful 49 140 7.82 1.90 11. The World Bank Group’s social media channels (e.g., blogs, Facebook, Twitter, YouTube, Flickr) are valuable sources of information about the 77 135 8.21 2.29 institution 12. When I need information from the World Bank Group I know how to 99 117 6.07 3.23 find it 13. The World Bank Group is responsive to my information requests and 63 149 6.05 2.89 inquiries H. Background Information 1. Which of the following best describes your current position? Percentage of Respondents (Select only ONE response) (N=248) Employee of a Ministry, Ministerial Department or Implementation Agency 32.7% NGO/Community-Based Organization 12.9% PMU overseeing implementation of project/Consultant/Contractor working on 8.9% WBG supported project/program Local Government Office or Staff 8.9% Media 8.5% Private Sector Organization 8.1% Other 3.6% Office of Parliamentarian 3.2% Trade Union 2.8% Financial Sector/Private Bank 2.4% Office of Minister 1.6% Private Foundation 1.2% Independent Government Institution 1.2% Faith-Based Group 1.2% Academia/Research Institute/Think Tank 1.2% Office of the President/Prime Minister 0.8% Bilateral/Multilateral Agency 0.8% 66 World Bank Group Country Opinion Survey 2015: The Republic of Congo H. Background Information (continued) 2. Please identify the primary specialization of your work. Percentage of Respondents (Select only ONE response) (N=244) Other 15.2% Education 9.0% Agriculture 8.6% Public-private partnerships 7.8% Health, nutrition, and population 7.4% Generalist (specialized in multiple sectors) 7.4% Governance 6.1% Macroeconomics and fiscal management 5.7% Urban, rural, and social development 5.7% Social protection and labor 4.5% Environment and natural resources 4.5% Finance and markets 4.1% Trade and competitiveness 2.9% Poverty 2.5% Transport and ICT 2.0% Jobs 2.0% Fragility, conflict and violence 1.2% Gender 1.2% Energy and extractives 0.8% Climate change 0.8% Water 0.4% 3. Which of the following best describes your level of interaction with the World Percentage of Respondents Bank Group (IBRD/IDA, IFC, or MIGA) in your country? (Select only ONE response) (N=245) I currently collaborate with the World Bank Group 13.9% I have previously collaborated with the World Bank Group 17.6% Both of the above (I currently collaborate and previously have collaborated with 13.5% the World Bank Group) I have never collaborated with the World Bank Group 55.1% 4. Which of the following agencies of the World Bank Group do you primarily Percentage of Respondents engage with in the Republic of Congo? (Select only ONE response) (N=131) The World Bank (IDA) 78.6% The International Finance Corporation (IFC) 6.9% The Multilateral Investment Guarantee Agency (MIGA) 1.5% Other 13.0% Percentage of Respondents 5. Do your projects involve both the World Bank and the IFC? (N=183) Yes 21.3% No 78.7% 67 World Bank Group Country Opinion Survey 2015: The Republic of Congo H. Background Information (continued) 6. If yes, what was your view of how the two institutions work together in the Percentage of Respondents Republic of Congo? (Select only ONE response) (N=37) The two institutions work well together 40.5% The way the two institutions work together needs improvement 32.4% The two institutions do not work well together 2.7% Don’t know 24.3% 7. Which of the following describes most of your exposure to the World Bank Percentage of Respondents Group in the Republic of Congo? (Choose no more than TWO) (Responses Combined; N=210) Observer (i.e., follow in media, discuss in informal conversations, etc.) 45.2% Engage in World Bank Group related/sponsored events/activities 35.2% Collaborate as part of my professional duties 31.4% Use World Bank Group reports/data 25.2% Use World Bank Group website for information, data, research, etc. 11.9% Percentage of Respondents 8. What’s your gender? (N=252) Female 12.3% Male 87.7% Percentage of Respondents 9. Which best represents your geographic location? (N=257) Brazzaville 51.4% Pointe Noire 21.0% Dolisie 9.7% Ouesso 9.3% Ngo 8.6% 68 World Bank Group Country Opinion Survey 2015: The Republic of Congo Appendix B: Responses to All Questions by Stakeholder Groups19 Employee of a Ministry/Ministerial Department/Implementation Agency N=81  PMU/Consultant/Contractor working on WBG supported project/program N=22  Local Government N=22 Private Sector Organization/Financial Sector/Private Bank N=26 CSO N=45 Media N=21 Other N=31 A. General Issues facing the Republic of Congo In general, would you say that the Republic of Congo is headed in...? PMU/ Private Sector/ Employee of a Consultant on Local Financial Sector/ Percentage of Respondents Ministry WBG Project Government Private Bank CSO Media Other The right direction 53.1% 57.1% 70.0% 41.7% 32.6% 61.9% 65.5% The wrong direction 18.5% 19.0% 10.0% 20.8% 27.9% 0.0% 17.2% Not sure 28.4% 23.8% 20.0% 37.5% 39.5% 38.1% 17.2% 19 Only 248 respondents provided the information about their current positions. Thus, only these respondents were included in the across-stakeholder analysis presented in this appendix. 69 World Bank Group Country Opinion Survey 2015: The Republic of Congo A. General Issues facing the Republic of Congo (continued) Listed below are a number of development priorities in the Republic of Congo. Please identify which of the following you consider the most important development priorities in the Republic of Congo? (Choose no more than THREE) PMU/ Private Sector/ Percentage of Respondents Employee of a Consultant on Local Financial Sector/ (Responses combined) Ministry WBG project Government Private Bank CSO Media Other Social protection 21.1% 18.2% 9.1% 3.8% 23.7% 15.0% 17.2% Food security 22.4% 31.8% 22.7% 30.8% 26.3% 20.0% 10.3% Security/stabilization/reconstruction 6.6% 0.0% 13.6% 3.8% 5.3% 0.0% 17.2% Public sector governance/reform 46.1% 45.5% 54.5% 34.6% 50.0% 35.0% 62.1% Global/regional integration 3.9% 0.0% 0.0% 3.8% 2.6% 5.0% 0.0% Gender equity 0.0% 0.0% 0.0% 0.0% 2.6% 5.0% 0.0% Private sector development 7.9% 13.6% 13.6% 26.9% 10.5% 5.0% 10.3% Foreign direct investment 0.0% 4.5% 0.0% 0.0% 0.0% 0.0% 0.0% Water and sanitation 9.2% 9.1% 9.1% 19.2% 10.5% 15.0% 10.3% Energy 17.1% 4.5% 4.5% 23.1% 5.3% 10.0% 24.1% Regional conflict and tensions 1.3% 0.0% 0.0% 3.8% 5.3% 0.0% 0.0% Job creation/employment 11.8% 13.6% 18.2% 15.4% 5.3% 15.0% 17.2% Rural development 3.9% 13.6% 4.5% 3.8% 7.9% 0.0% 0.0% Financial markets 1.3% 0.0% 0.0% 0.0% 2.6% 0.0% 0.0% Urban development 2.6% 0.0% 0.0% 3.8% 5.3% 10.0% 0.0% Environmental sustainability 1.3% 0.0% 0.0% 0.0% 2.6% 10.0% 0.0% Equality of opportunity 3.9% 4.5% 9.1% 0.0% 5.3% 5.0% 0.0% Health 18.4% 27.3% 22.7% 23.1% 26.3% 15.0% 20.7% Education 26.3% 31.8% 27.3% 34.6% 21.1% 30.0% 27.6% Poverty reduction 26.3% 22.7% 18.2% 23.1% 21.1% 25.0% 13.8% Transport 6.6% 4.5% 9.1% 3.8% 2.6% 10.0% 6.9% Social cohesion 1.3% 4.5% 9.1% 0.0% 0.0% 5.0% 0.0% Climate change 0.0% 0.0% 0.0% 0.0% 0.0% 5.0% 0.0% Agricultural development 10.5% 13.6% 13.6% 7.7% 13.2% 20.0% 3.4% Trade and exports 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Crime and violence 0.0% 0.0% 0.0% 0.0% 2.6% 0.0% 0.0% Economic growth 22.4% 9.1% 13.6% 23.1% 26.3% 15.0% 31.0% Law and justice 2.6% 4.5% 4.5% 0.0% 2.6% 0.0% 0.0% Regulatory framework 1.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Communicable/non-communicable diseases 0.0% 4.5% 0.0% 0.0% 0.0% 0.0% 3.4% Local governance and institutions* 0.0% 4.5% 13.6% 3.8% 2.6% 0.0% 0.0% Natural resource management 5.3% 4.5% 4.5% 3.8% 2.6% 5.0% 3.4% Anti corruption 7.9% 4.5% 0.0% 3.8% 7.9% 10.0% 17.2% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Information and communications technology 2.6% 0.0% 0.0% 0.0% 0.0% 10.0% 0.0% *Significantly different between stakeholder groups 70 World Bank Group Country Opinion Survey 2015: The Republic of Congo A. General Issues facing the Republic of Congo (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in the Republic of Congo? (Choose no more than THREE) PMU/ Private Sector/ Percentage of Respondents Employee of a Consultant on Local Financial Sector/ (Responses combined) Ministry WBG project Government Private Bank CSO Media Other Water and sanitation 19.8% 38.1% 13.6% 15.4% 25.0% 19.0% 12.9% Equality of opportunity 9.9% 9.5% 27.3% 15.4% 18.2% 14.3% 9.7% Economic growth* 55.6% 33.3% 27.3% 34.6% 27.3% 33.3% 51.6% Climate change 0.0% 0.0% 0.0% 0.0% 0.0% 4.8% 0.0% Regional conflict and tensions 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Global/regional integration 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Gender equity 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Rural development 13.6% 14.3% 4.5% 19.2% 22.7% 9.5% 16.1% Urban development 1.2% 0.0% 4.5% 0.0% 2.3% 0.0% 0.0% Regulatory framework 0.0% 0.0% 0.0% 0.0% 2.3% 0.0% 0.0% Local governance and institutions 8.6% 0.0% 18.2% 7.7% 9.1% 0.0% 6.5% Social protection 14.8% 14.3% 0.0% 23.1% 9.1% 4.8% 16.1% Law and justice 2.5% 4.8% 4.5% 0.0% 11.4% 0.0% 3.2% Transport 6.2% 4.8% 13.6% 7.7% 13.6% 4.8% 16.1% Crime and violence 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Communicable/non-communicable diseases 0.0% 4.8% 0.0% 0.0% 2.3% 0.0% 3.2% Information and communications technology 2.5% 4.8% 0.0% 0.0% 0.0% 4.8% 3.2% Security/stabilization/reconstruction 0.0% 4.8% 4.5% 0.0% 4.5% 0.0% 6.5% Anti corruption 7.4% 23.8% 9.1% 7.7% 13.6% 28.6% 19.4% Private sector development 23.5% 28.6% 22.7% 30.8% 11.4% 14.3% 9.7% Foreign direct investment 3.7% 0.0% 0.0% 3.8% 0.0% 0.0% 0.0% Energy 9.9% 0.0% 4.5% 11.5% 4.5% 9.5% 3.2% Public sector governance/reform 25.9% 19.0% 27.3% 19.2% 31.8% 28.6% 35.5% Social cohesion 1.2% 0.0% 4.5% 0.0% 2.3% 0.0% 0.0% Education 12.3% 4.8% 9.1% 19.2% 6.8% 9.5% 29.0% Natural resource management 4.9% 0.0% 13.6% 3.8% 4.5% 9.5% 6.5% Environmental sustainability 0.0% 0.0% 0.0% 0.0% 2.3% 0.0% 0.0% Health 13.6% 23.8% 4.5% 19.2% 15.9% 28.6% 3.2% Agricultural development 23.5% 19.0% 45.5% 15.4% 27.3% 19.0% 16.1% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Job creation/employment 21.0% 19.0% 31.8% 19.2% 11.4% 38.1% 19.4% Financial markets 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Trade and exports 1.2% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Food security 13.6% 28.6% 9.1% 19.2% 20.5% 19.0% 6.5% *Significantly different between stakeholder groups 71 World Bank Group Country Opinion Survey 2015: The Republic of Congo A. General Issues facing the Republic of Congo (continued) When thinking about the idea of “shared prosperity� in your country, which of the following TWO best illustrate how this woul d be achieved in the Republic of Congo? (Choose no more than TWO) PMU/ Private Sector/ Percentage of Respondents Employee of a Consultant on Local Financial Sector/ (Responses combined) Ministry WBG project Government Private Bank CSO Media Other Better employment opportunities for young people 24.0% 25.0% 15.0% 29.2% 29.5% 40.0% 22.2% Better employment opportunities for women 4.0% 6.3% 0.0% 4.2% 2.3% 0.0% 3.7% Greater access to micro-finance for the poor 6.7% 6.3% 15.0% 25.0% 18.2% 15.0% 7.4% Greater voice and participation for citizens to help ensure greater accountability 6.7% 0.0% 5.0% 8.3% 15.9% 15.0% 7.4% Greater access to health and nutrition for citizens 25.3% 6.3% 40.0% 16.7% 15.9% 20.0% 18.5% Better entrepreneurial opportunities (i.e., to start small and medium sized businesses) 21.3% 25.0% 10.0% 16.7% 20.5% 0.0% 14.8% A growing middle class 8.0% 6.3% 0.0% 0.0% 2.3% 0.0% 0.0% Better opportunity for the poor who live in rural areas 13.3% 25.0% 15.0% 4.2% 2.3% 5.0% 7.4% Better opportunity for the poor who live in urban areas 0.0% 0.0% 5.0% 4.2% 2.3% 5.0% 0.0% Consistent economic growth 17.3% 12.5% 20.0% 16.7% 6.8% 15.0% 33.3% More reliable social safety net 2.7% 12.5% 10.0% 12.5% 11.4% 5.0% 18.5% Greater equity of fiscal policy 18.7% 18.8% 15.0% 8.3% 20.5% 0.0% 7.4% Education and training that better ensure job opportunity 36.0% 37.5% 40.0% 33.3% 27.3% 55.0% 40.7% Better quality public services 12.0% 18.8% 10.0% 20.8% 25.0% 15.0% 18.5% Other 1.3% 0.0% 0.0% 0.0% 0.0% 5.0% 0.0% B. Overall Attitudes toward the World Bank Group Employee of a PMU/Consultant on Private Sector/Financial Ministry WBG Project Local Government Sector/Private Bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in 69 4.78 2.57 21 5.48 2.84 21 4.19 3.22 24 5.17 2.73 40 4.03 2.61 18 5.17 3.00 27 5.15 2.55 the Republic of Congo? (1-Not familiar at all, 10-Extremely familiar) Employee of a PMU/Consultant on Private Sector/Financial Ministry WBG Project Local Government Sector/Private Bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the World Bank Group’s 60 5.23 2.16 13 5.77 1.48 13 5.85 2.34 16 5.88 3.10 33 5.03 2.47 11 5.64 2.73 25 6.20 2.38 effectiveness in the Republic of Congo. (1-Not effective at all, 10-Very effective) Employee of a PMU/Consultant on Private Sector/Financial Ministry WBG Project Local Government Sector/Private Bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help the Republic of Congo solve its most 55 5.95 2.56 13 6.38 1.50 10 7.00 2.91 13 6.69 2.87 28 5.43 2.60 11 6.73 2.72 21 7.24 1.79 complicated development challenges? (1-To no degree at all, 10-To a very significant degree) 72 World Bank Group Country Opinion Survey 2015: The Republic of Congo B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in the Republic of Congo, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in the Republic of Congo? (Choose no more than THREE) PMU/ Private Sector/ Percentage of Respondents Employee of a Consultant on Local Financial Sector/ (Responses combined) Ministry WBG project Government Private Bank CSO Media Other Social protection 10.0% 31.8% 4.5% 15.4% 22.2% 10.0% 10.0% Security/stabilization/reconstruction* 1.3% 0.0% 18.2% 0.0% 4.4% 0.0% 6.7% Crime and violence 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Transport 6.3% 9.1% 9.1% 15.4% 6.7% 10.0% 13.3% Agricultural development 37.5% 27.3% 36.4% 34.6% 28.9% 45.0% 20.0% Global/regional integration 2.5% 0.0% 0.0% 0.0% 2.2% 0.0% 0.0% Gender equity 0.0% 4.5% 0.0% 0.0% 2.2% 0.0% 0.0% Public sector governance/reform* 46.3% 63.6% 36.4% 38.5% 42.2% 15.0% 63.3% Health 20.0% 22.7% 13.6% 23.1% 22.2% 25.0% 23.3% Rural development 11.3% 4.5% 4.5% 3.8% 13.3% 0.0% 3.3% Foreign direct investment 3.8% 0.0% 0.0% 3.8% 0.0% 0.0% 0.0% Education 22.5% 22.7% 40.9% 34.6% 20.0% 30.0% 36.7% Energy 11.3% 9.1% 4.5% 15.4% 6.7% 20.0% 10.0% Social cohesion 2.5% 4.5% 4.5% 0.0% 2.2% 0.0% 0.0% Job creation/employment 11.3% 18.2% 9.1% 15.4% 4.4% 25.0% 6.7% Financial markets 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Urban development 1.3% 0.0% 0.0% 3.8% 4.4% 0.0% 0.0% Environmental sustainability 0.0% 0.0% 0.0% 0.0% 2.2% 0.0% 0.0% Equality of opportunity 3.8% 4.5% 18.2% 11.5% 11.1% 5.0% 6.7% Regional conflict and tensions 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 3.3% Private sector development 11.3% 9.1% 4.5% 19.2% 11.1% 10.0% 13.3% Water and sanitation 7.5% 9.1% 13.6% 7.7% 6.7% 10.0% 6.7% Food security 8.8% 22.7% 9.1% 11.5% 15.6% 5.0% 6.7% Climate change 2.5% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Poverty reduction* 28.8% 9.1% 31.8% 3.8% 13.3% 20.0% 10.0% Trade and exports 3.8% 4.5% 0.0% 0.0% 2.2% 0.0% 0.0% Economic growth 26.3% 13.6% 22.7% 7.7% 17.8% 25.0% 20.0% Law and justice 1.3% 0.0% 4.5% 0.0% 4.4% 10.0% 6.7% Local governance and institutions 1.3% 0.0% 4.5% 11.5% 0.0% 0.0% 3.3% Regulatory framework 1.3% 4.5% 0.0% 0.0% 0.0% 0.0% 0.0% Communicable/non-communicable diseases 1.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Natural resource management 7.5% 4.5% 0.0% 7.7% 6.7% 10.0% 10.0% Information and communications technology 0.0% 0.0% 0.0% 0.0% 4.4% 5.0% 0.0% Anti corruption 7.5% 0.0% 9.1% 15.4% 22.2% 20.0% 20.0% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 73 World Bank Group Country Opinion Survey 2015: The Republic of Congo B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in the Republic of Congo? PMU/ Private Sector/ Greatest Value Employee of a Consultant on Local Financial Sector/ Percentage of Respondents Ministry WBG project Government Private Bank CSO Media Other Convening/facilitating* 5.5% 18.2% 10.0% 17.4% 0.0% 5.0% 3.3% Data and statistics 8.2% 13.6% 0.0% 0.0% 7.3% 5.0% 3.3% Policy advice, studies, analyses 19.2% 22.7% 20.0% 21.7% 26.8% 10.0% 10.0% Financial resources 12.3% 9.1% 10.0% 17.4% 14.6% 5.0% 6.7% Capacity development 15.1% 9.1% 30.0% 30.4% 22.0% 40.0% 33.3% Technical assistance 11.0% 9.1% 10.0% 0.0% 2.4% 20.0% 10.0% Mobilizing third party financial resources 6.8% 4.5% 5.0% 0.0% 4.9% 0.0% 10.0% Donor coordination 1.4% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Linkage to non-Bank expertise (e.g., South-South knowledge sharing) 1.4% 0.0% 5.0% 0.0% 0.0% 0.0% 0.0% Strategy formulation (e.g., PRSP assistance) 19.2% 13.6% 5.0% 13.0% 22.0% 15.0% 23.3% Other 0.0% 0.0% 5.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups PMU/ Private Sector/ nd 2 Greatest Value Employee of a Consultant on Local Financial Sector/ Percentage of Respondents Ministry WBG project Government Private Bank CSO Media Other Convening/facilitating 2.6% 0.0% 0.0% 4.3% 2.3% 0.0% 0.0% Data and statistics 7.9% 18.2% 10.0% 4.3% 18.2% 10.0% 3.3% Policy advice, studies, analyses 14.5% 13.6% 15.0% 17.4% 6.8% 5.0% 6.7% Financial resources 7.9% 4.5% 10.0% 4.3% 6.8% 0.0% 6.7% Capacity development 13.2% 18.2% 10.0% 8.7% 11.4% 20.0% 6.7% Technical assistance 13.2% 13.6% 10.0% 21.7% 9.1% 5.0% 13.3% Mobilizing third party financial resources 9.2% 4.5% 15.0% 21.7% 13.6% 15.0% 16.7% Donor coordination 3.9% 4.5% 0.0% 4.3% 4.5% 5.0% 3.3% Linkage to non-Bank expertise (e.g., South-South knowledge sharing) 3.9% 4.5% 5.0% 4.3% 2.3% 5.0% 0.0% Strategy formulation (e.g., PRSP assistance) 23.7% 18.2% 20.0% 8.7% 25.0% 35.0% 43.3% Other 0.0% 0.0% 5.0% 0.0% 0.0% 0.0% 0.0% How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in the Republic of Congo? (1-Not effective at all, 10-Very effective) Employee of a PMU/Consultant on Private Sector/Financial Ministry WBG Project Local Government Sector/Private Bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Project implementation 56 6.88 2.22 16 7.38 1.41 9 6.44 2.92 10 7.30 2.16 28 6.04 2.32 8 7.00 2.07 17 6.94 1.71 Citizen engagement 42 4.67 2.38 14 4.79 1.53 8 4.50 2.39 8 4.50 2.20 24 4.50 2.09 7 4.86 2.41 15 5.07 2.25 Policy design 51 7.33 2.05 16 7.25 1.84 9 8.11 2.42 7 6.86 2.61 30 6.97 2.25 7 5.86 2.79 18 6.78 1.90 74 World Bank Group Country Opinion Survey 2015: The Republic of Congo B. Overall Attitudes toward the World Bank Group (continued) When thinking about how to improve capacity building in the Republic of Congo to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (1-Not important all, 10-Very important) Employee of a PMU/Consultant on Private Sector/Financial Ministry WBG Project Local Government Sector/Private Bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Project implementation 55 7.96 1.84 18 8.56 1.20 13 8.00 2.89 12 8.50 1.57 32 8.31 1.60 10 7.90 1.97 24 8.71 1.60 Citizen engagement 49 7.65 2.68 16 8.31 1.54 10 8.80 1.69 10 8.60 1.17 32 8.34 1.45 9 7.89 1.96 24 8.13 2.40 Policy design 58 8.50 1.85 17 8.47 1.33 14 8.71 2.49 15 8.73 1.10 32 8.19 1.62 11 7.09 3.14 25 9.00 1.53 Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in the Republic of Congo? (Choose no more than TWO) PMU/ Private Sector/ Percentage of Respondents Employee of a Consultant on Local Financial Sector/ (Responses combined) Ministry WBG project Government Private Bank CSO Media Other Staff too inaccessible 11.4% 23.8% 15.0% 34.6% 27.3% 19.0% 12.9% Not exploring alternative policy options 3.8% 0.0% 0.0% 0.0% 2.3% 4.8% 3.2% Not collaborating enough with stakeholders outside the Government* 17.7% 14.3% 10.0% 23.1% 59.1% 19.0% 25.8% Its advice and strategies do not lend themselves to practical problem solving 5.1% 9.5% 0.0% 11.5% 4.5% 9.5% 9.7% Not enough public disclosure of its work 20.3% 14.3% 30.0% 34.6% 18.2% 4.8% 22.6% Arrogant in its approach 1.3% 0.0% 5.0% 0.0% 0.0% 0.0% 6.5% Not client focused 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% The credibility of its knowledge/data 0.0% 4.8% 0.0% 0.0% 0.0% 0.0% 0.0% World Bank Group’s processes too complex* 43.0% 19.0% 5.0% 11.5% 20.5% 19.0% 16.1% Not willing to honestly criticize policies and reform efforts in the country* 15.2% 14.3% 45.0% 7.7% 15.9% 38.1% 12.9% Too influenced by developed countries 19.0% 4.8% 20.0% 11.5% 11.4% 19.0% 19.4% Imposing technocratic solutions without regard to political realities 5.1% 4.8% 5.0% 7.7% 4.5% 14.3% 0.0% World Bank Group’s processes too slow (e.g., too bureaucratic in its operational policies 27.8% 28.6% 10.0% 7.7% 9.1% 19.0% 25.8% and procedures) Not aligned with other donors’ work* 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 6.5% Not aligned with country priorities 1.3% 4.8% 0.0% 0.0% 6.8% 0.0% 0.0% Not adequately sensitive to political/social realities in the Republic of Congo 10.1% 28.6% 20.0% 15.4% 15.9% 14.3% 9.7% Not focused enough on issues that are unique to post-conflict countries 5.1% 0.0% 5.0% 0.0% 0.0% 4.8% 6.5% Inadequate number of World Bank Group staff members located in the country* 2.5% 14.3% 0.0% 0.0% 0.0% 0.0% 9.7% Other 1.3% 4.8% 0.0% 0.0% 2.3% 0.0% 0.0% Don’t know* 2.5% 4.8% 15.0% 19.2% 0.0% 4.8% 6.5% *Significantly different between stakeholder groups 75 World Bank Group Country Opinion Survey 2015: The Republic of Congo B. Overall Attitudes toward the World Bank Group (continued) Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in the Republic of Congo? (Choose no more than TWO) PMU/ Private Sector/ Percentage of Respondents Employee of a Consultant on Local Financial Sector/ (Responses combined) Ministry WBG project Government Private Bank CSO Media Other Trust Fund management 5.1% 22.7% 4.8% 8.0% 9.1% 5.0% 6.7% Knowledge products/services 13.9% 9.1% 4.8% 0.0% 13.6% 5.0% 16.7% Investment lending 50.6% 22.7% 47.6% 40.0% 27.3% 45.0% 46.7% Technical assistance 34.2% 18.2% 14.3% 12.0% 25.0% 15.0% 36.7% Capacity development 40.5% 22.7% 42.9% 44.0% 36.4% 50.0% 60.0% Policy based lending/budget support to the Government 19.0% 22.7% 23.8% 20.0% 6.8% 5.0% 10.0% Multi-sectoral approaches 8.9% 22.7% 9.5% 0.0% 13.6% 15.0% 3.3% Co-financing arrangements 5.1% 13.6% 14.3% 12.0% 15.9% 15.0% 0.0% Sector-wide approaches 3.8% 4.5% 0.0% 0.0% 6.8% 0.0% 0.0% Emergency Recovery lending 2.5% 4.5% 4.8% 4.0% 4.5% 5.0% 3.3% Other 1.3% 0.0% 0.0% 0.0% 0.0% 0.0% 6.7% Don’t know 6.3% 18.2% 14.3% 28.0% 18.2% 15.0% 3.3% To what extent do you believe that the World Bank Group’s work and support help the poorest in the Republic of Congo? (Select only ONE response) PMU/ Private Sector/ Employee of a Consultant on Local Financial Sector/ Percentage of Respondents Ministry WBG project Government Private Bank CSO Media Other To a fully sufficient degree 2.4% 0.0% 6.7% 5.3% 8.7% 7.7% 6.7% To a somewhat sufficient degree 26.8% 44.4% 13.3% 5.3% 21.7% 7.7% 26.7% To a somewhat insufficient degree 24.4% 22.2% 26.7% 10.5% 17.4% 15.4% 26.7% To a very insufficient degree 29.3% 0.0% 13.3% 36.8% 17.4% 7.7% 33.3% Don't know 17.1% 33.3% 40.0% 42.1% 34.8% 61.5% 6.7% 76 World Bank Group Country Opinion Survey 2015: The Republic of Congo B. Overall Attitudes toward the World Bank Group (continued) In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) PMU/ Private Sector/ Percentage of Respondents Employee of a Consultant on Local Financial Sector/ (Responses combined) Ministry WBG project Government Private Bank CSO Media Other Academia/think tanks/research institutes/university groups 20.0% 4.8% 9.1% 7.7% 15.6% 5.3% 16.7% Donor community 3.8% 4.8% 4.5% 3.8% 4.4% 5.3% 10.0% Media* 5.0% 0.0% 0.0% 7.7% 4.4% 36.8% 0.0% Local Government* 23.8% 42.9% 40.9% 7.7% 17.8% 5.3% 36.7% Private sector* 22.5% 42.9% 9.1% 57.7% 31.1% 31.6% 20.0% Parliament 3.8% 4.8% 4.5% 7.7% 2.2% 5.3% 10.0% NGOs/Community Based Organizations 28.8% 33.3% 36.4% 19.2% 53.3% 42.1% 36.7% Vulnerable people (e.g., youth, women, autochthones, people with disability and albinos 37.5% 28.6% 36.4% 30.8% 26.7% 26.3% 40.0% people) Beneficiaries* 43.8% 33.3% 40.9% 23.1% 17.8% 31.6% 20.0% Foundations 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% UN and regional peace keeping forces 1.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Emerging donors 1.3% 0.0% 0.0% 0.0% 2.2% 5.3% 0.0% UN agencies 2.5% 4.8% 4.5% 3.8% 0.0% 0.0% 10.0% Regional organizations (e.g., AU, CAEMC, ECCAS) 1.3% 4.8% 0.0% 3.8% 4.4% 0.0% 0.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Don’t know 2.5% 0.0% 9.1% 7.7% 11.1% 0.0% 0.0% *Significantly different between stakeholder groups To what extent do you agree with the following statements about the World Bank Group’s work in the Republic of Congo? (1-Strongly disagree, 10-Strongly agree) Employee of a PMU/Consultant on Private Sector/Financial Ministry WBG Project Local Government Sector/Private Bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 60 6.92 2.66 15 6.80 2.31 14 7.57 3.16 12 6.50 3.29 33 6.00 2.09 12 8.00 1.91 28 7.75 2.46 development in the Republic of Congo The World Bank Group’s work is aligned with what I consider 52 6.56 2.37 14 6.50 2.44 11 6.45 2.91 9 6.67 3.00 28 5.68 2.07 10 6.40 2.01 22 6.77 2.47 the development priorities for the Republic of Congo The World Bank Group supports programs and strategies that 62 7.05 2.15 15 7.60 1.80 15 6.67 3.56 10 7.50 1.72 32 6.25 2.58 11 7.82 2.48 25 7.72 2.67 are realistic for the Republic of Congo The World Bank Group treats clients and stakeholders in the 53 6.32 2.58 13 6.54 2.22 12 4.67 3.20 7 6.00 1.53 26 6.35 2.54 6 7.83 2.64 17 6.71 3.08 Republic of Congo with respect 77 World Bank Group Country Opinion Survey 2015: The Republic of Congo B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in the Republic of Congo, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Employee of a PMU/Consultant on Private Sector/Financial Ministry WBG Project Local Government Sector/Private Bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Responsiveness to needs 36 5.11 2.21 11 5.55 2.25 4 5.00 3.16 4 5.50 3.00 19 4.95 2.07 5 5.60 2.70 14 6.57 2.38 Flexibility (in terms of the institution’s products and services) 42 5.07 2.18 10 4.40 1.65 5 5.40 3.36 4 6.00 1.83 21 4.81 2.09 5 5.20 1.48 15 5.67 2.44 Flexibility (in terms of changing country circumstances)* 40 5.73 2.46 11 4.64 1.50 6 8.50 1.76 4 6.25 1.71 23 5.39 2.31 5 5.80 2.77 13 6.23 2.09 Being inclusive 30 6.00 2.63 9 6.56 2.24 4 5.00 4.08 3 4.33 2.08 18 6.06 2.39 3 5.67 3.21 15 5.47 2.72 Openness 44 6.75 2.39 14 7.64 1.78 9 8.00 2.00 4 6.25 1.26 27 6.48 2.90 6 6.83 2.14 20 6.65 2.56 Staff accessibility 48 4.60 2.43 13 6.46 2.93 9 4.56 3.36 6 6.17 2.32 29 5.45 3.11 8 7.00 2.83 17 6.24 2.61 Straightforwardness and honesty 42 6.50 2.55 11 6.73 2.87 9 5.11 3.02 4 6.25 1.89 25 6.40 2.81 4 6.50 2.38 15 6.27 2.46 Ease of access to the people at the WBG who are making 41 4.63 2.93 11 5.82 2.52 9 4.00 2.87 5 4.80 2.39 22 5.27 2.91 6 7.33 3.08 18 5.44 3.07 decisions important to my work Collaboration with civil society 50 5.42 2.73 13 5.38 2.18 12 5.92 2.50 8 4.63 2.83 31 4.65 2.68 8 6.25 2.43 15 6.53 2.59 Collaboration with the UN* 39 8.90 1.41 7 6.00 2.94 11 8.91 1.87 2 6.00 1.41 17 8.53 1.12 3 7.33 3.06 11 8.45 2.46 Collaboration with the Government 59 8.20 1.80 15 7.27 2.22 13 7.69 2.69 8 7.50 1.93 29 7.93 1.53 10 8.40 2.07 18 8.39 1.61 Collaboration with other donors and development partners 44 7.70 1.90 11 6.45 2.70 9 6.67 3.35 3 4.67 3.06 23 7.17 2.31 6 7.00 2.53 15 7.73 2.12 Collaboration with the private sector 46 5.98 2.61 12 5.58 1.88 8 6.25 3.37 7 6.14 2.19 26 5.46 2.32 10 6.40 2.55 19 5.84 2.41 The speed in which it gets things accomplished on the ground 45 5.31 2.32 11 5.64 1.63 9 4.33 2.35 4 5.25 1.89 24 5.92 2.54 9 6.00 2.40 17 6.12 2.23 Being a long-term partner 46 8.13 1.73 12 7.42 1.93 11 7.91 2.26 6 8.00 1.67 24 7.96 1.85 8 8.25 2.12 18 8.22 1.80 *Significantly different between stakeholder groups To be a more effective development partner in the Republic of Congo, do you believe that the World Bank Group should have…? (Select only ONE response) PMU/ Private Sector/ Employee of a Consultant on Local Financial Sector/ Percentage of Respondents Ministry WBG project Government Private Bank CSO Media Other More local presence 88.2% 72.7% 86.4% 80.0% 93.3% 90.0% 90.3% The current level of local presence is adequate 10.5% 13.6% 4.5% 12.0% 4.4% 10.0% 6.5% Less local presence 1.3% 4.5% 0.0% 4.0% 2.2% 0.0% 0.0% Don't know 0.0% 9.1% 9.1% 4.0% 0.0% 0.0% 3.2% In the past year, have you seen more, less, or just about the same level of effective collaboration between the UN and the World Bank Group in your country? (Select only ONE response)* PMU/ Private Sector/ Employee of a Consultant on Local Financial Sector/ Percentage of Respondents Ministry WBG project Government Private Bank CSO Media Other More effective collaboration 8.0% 4.5% 4.5% 0.0% 2.2% 10.0% 19.4% The same level of effective collaboration 33.3% 18.2% 22.7% 16.7% 28.9% 10.0% 16.1% Less effective collaboration 6.7% 22.7% 4.5% 0.0% 6.7% 10.0% 9.7% Don't know 52.0% 54.5% 68.2% 83.3% 62.2% 70.0% 54.8% *Significantly different between stakeholder groups 78 World Bank Group Country Opinion Survey 2015: The Republic of Congo B. Overall Attitudes toward the World Bank Group (continued) When World Bank Group assisted reform efforts fail or are slow to take place, which THREE of the following would you attribute this to? (Choose no more than THREE) PMU/ Private Sector/ Percentage of Respondents Employee of a Consultant on Local Financial Sector/ (Responses combined) Ministry WBG project Government Private Bank CSO Media Other The World Bank Group does not do adequate follow through/follow-up 38.0% 14.3% 50.0% 42.9% 28.9% 25.0% 23.3% Poor donor coordination* 11.4% 0.0% 0.0% 9.5% 4.4% 25.0% 13.3% The World Bank Group is not sensitive enough to political/social realities on the ground 35.4% 23.8% 9.1% 42.9% 35.6% 35.0% 50.0% Lack of/inadequate levels of capacity in Government 17.7% 28.6% 27.3% 14.3% 20.0% 15.0% 16.7% There is not an adequate level of citizen/civil society participation* 39.2% 42.9% 50.0% 85.7% 66.7% 55.0% 56.7% The World Bank Group works too slowly 25.3% 19.0% 22.7% 9.5% 22.2% 15.0% 16.7% The Government works inefficiently 30.4% 33.3% 27.3% 19.0% 33.3% 40.0% 23.3% Political pressures and obstacles 30.4% 47.6% 45.5% 33.3% 31.1% 25.0% 26.7% Reforms are not well thought out in light of country challenges 21.5% 9.5% 22.7% 14.3% 17.8% 20.0% 30.0% Ongoing conflict and instability 6.3% 19.0% 4.5% 4.8% 0.0% 10.0% 3.3% Inadequate funding 25.3% 23.8% 9.1% 0.0% 15.6% 15.0% 20.0% Absence of leverage (e.g., HIPC, ITIE, ongoing program) 8.9% 4.8% 9.1% 4.8% 8.9% 15.0% 6.7% Other 2.5% 0.0% 4.5% 4.8% 6.7% 0.0% 0.0% *Significantly different between stakeholder groups 79 World Bank Group Country Opinion Survey 2015: The Republic of Congo C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in the Republic of Congo? (1-Not important at all, 10-Very important) Employee of a PMU/Consultant on Private Sector/Financial Ministry WBG Project Local Government Sector/Private Bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Crime and violence 43 6.28 2.90 10 6.40 2.72 12 6.58 3.70 5 6.00 1.58 28 5.11 3.13 9 7.00 2.96 19 6.47 3.70 Financial markets 42 7.10 2.29 9 6.78 3.27 12 8.25 2.63 6 5.00 2.28 22 6.59 2.63 8 7.50 2.51 19 7.58 2.76 Transport 60 8.17 1.89 13 8.54 1.33 15 9.00 1.41 14 8.21 2.33 30 8.13 2.01 13 7.85 1.77 26 8.50 1.79 Anti corruption 59 8.59 1.89 15 8.60 2.41 16 8.50 2.99 15 8.80 1.42 33 8.52 2.60 17 8.65 1.41 24 9.42 1.14 Regional conflict and tensions* 42 6.33 2.80 11 6.27 2.61 9 8.22 1.86 5 7.60 2.51 26 6.00 3.07 7 3.57 2.07 20 7.85 2.96 Law and justice 55 7.47 2.64 13 7.54 2.54 12 8.00 2.95 11 7.73 2.49 32 7.31 2.91 13 7.23 2.13 20 9.00 1.49 Urban development 51 7.73 2.01 12 7.83 1.99 14 8.07 1.54 11 6.91 2.39 31 7.58 2.47 14 7.64 2.34 23 8.43 2.04 Environmental sustainability 55 7.89 2.05 13 7.85 2.27 14 8.64 1.91 10 7.50 2.51 31 7.58 2.58 11 8.18 1.54 23 8.96 1.11 Regulatory framework 50 6.96 2.78 12 7.50 2.35 11 6.27 3.07 10 7.30 2.75 24 6.58 2.62 9 6.67 2.60 20 7.90 2.31 Information and communications technology 51 7.84 1.74 14 6.86 2.54 12 7.83 3.07 10 7.10 2.92 34 7.38 2.46 15 8.53 1.55 25 8.44 1.58 Poverty reduction 67 8.97 1.82 17 8.06 2.84 16 8.94 2.38 13 8.69 1.03 35 8.91 1.29 16 8.81 1.38 27 8.59 2.85 Gender equity 44 6.36 2.74 11 6.82 2.75 13 6.23 3.35 8 7.13 3.04 27 5.59 2.93 8 6.63 2.56 24 7.71 2.39 Private sector development 60 8.35 1.98 15 7.73 2.84 15 7.67 2.72 16 9.19 0.98 35 8.17 1.96 14 8.71 1.54 24 8.67 1.40 Foreign direct investment* 47 7.17 2.31 8 7.38 2.67 11 5.18 3.89 6 7.67 1.63 25 5.68 2.79 6 7.83 1.94 18 7.94 1.98 Local governance and institutions 56 8.45 1.55 13 8.08 2.02 12 8.58 1.88 12 7.00 2.59 32 7.88 2.57 12 7.25 1.91 22 8.91 2.00 Water and sanitation* 65 9.00 1.24 16 8.31 2.18 15 9.20 1.42 16 9.00 0.97 36 8.28 1.97 15 8.73 0.88 27 9.48 0.75 Trade and exports 48 7.65 2.26 12 6.42 2.84 12 5.42 3.90 7 6.29 2.81 28 6.50 2.59 7 6.71 2.36 22 7.23 2.37 Economic growth 58 9.09 1.44 15 8.27 2.25 15 7.87 3.02 13 8.85 0.99 33 9.15 0.87 15 9.00 1.07 25 9.20 1.15 Energy 64 8.91 1.70 14 8.50 2.35 14 8.21 2.86 17 9.29 0.85 32 8.22 2.68 11 9.09 1.51 26 9.27 1.31 Disaster management 14 7.00 2.15 7 5.00 2.94 6 7.33 3.67 2 9.50 0.71 13 6.15 2.82 7 8.00 2.38 10 8.00 2.21 Public sector governance/reform 65 8.98 1.76 15 8.07 2.69 15 8.73 2.43 15 8.00 2.70 38 8.26 2.69 13 9.08 1.44 23 9.04 1.99 Job creation/employment 56 8.00 2.85 16 8.31 2.30 17 8.82 2.01 11 8.73 1.35 33 7.55 2.75 14 8.57 1.16 26 9.15 1.05 Social cohesion 52 7.17 2.70 10 6.20 2.74 11 7.36 3.41 7 5.71 2.36 28 6.21 2.54 9 7.44 2.01 20 8.20 2.50 Communicable/non-communicable diseases* 22 7.59 1.33 8 7.13 2.59 7 6.43 3.64 2 4.50 4.95 17 6.06 2.28 3 6.67 1.53 17 8.35 2.21 Equality of opportunity 51 7.31 2.61 10 7.10 3.00 14 7.43 3.34 9 6.89 2.52 30 7.10 2.67 11 7.64 2.01 23 8.09 2.25 Health 60 9.15 1.55 15 8.27 2.12 16 8.69 2.21 14 9.21 0.97 33 8.42 1.94 14 9.14 1.10 26 9.50 0.81 Rural development 58 8.67 1.68 16 8.25 2.02 14 9.36 0.84 13 8.69 2.39 33 8.09 2.48 15 8.60 1.64 24 9.54 0.66 Global/regional integration 49 7.18 2.36 13 6.69 2.29 13 7.23 3.00 8 6.88 2.85 23 6.35 2.92 9 6.89 2.67 24 7.29 2.76 Food security 61 8.75 1.94 11 8.82 1.17 14 8.79 2.39 11 8.09 2.63 35 8.06 2.27 14 8.14 2.07 25 8.92 2.04 Natural resource management 29 8.69 1.97 6 6.17 4.26 7 8.43 2.64 4 7.50 4.36 18 9.11 1.45 10 8.10 2.51 15 8.60 2.44 Security/stabilization/reconstruction 51 6.88 2.78 9 7.44 1.74 14 7.93 3.27 8 7.38 2.88 27 6.26 3.01 8 6.50 2.07 21 8.05 2.77 Social protection 55 7.62 2.77 14 6.64 2.34 14 7.86 3.11 9 7.33 2.74 37 7.78 2.43 14 7.64 2.13 25 8.24 2.50 Climate change 49 7.04 2.56 11 7.36 2.01 12 8.33 2.23 10 7.60 2.84 31 7.16 2.65 12 7.42 1.88 24 8.46 1.79 Agricultural development 65 9.06 1.50 13 8.69 2.02 16 9.81 0.40 16 8.69 2.30 36 8.28 2.54 16 9.00 1.51 26 9.12 1.82 Education 68 9.28 1.33 15 8.87 2.29 17 9.29 1.93 16 9.75 0.45 38 8.76 2.17 16 9.25 1.13 26 9.62 0.64 *Significantly different between stakeholder groups 80 World Bank Group Country Opinion Survey 2015: The Republic of Congo C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in the Republic of Congo? (1-Not effective at all, 10-Very effective) Employee of a PMU/Consultant on Private Sector/Financial Ministry WBG Project Local Government Sector/Private Bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Anti corruption 40 4.38 2.96 8 5.25 3.28 10 2.50 3.06 5 5.40 1.67 24 5.13 2.89 12 5.50 2.65 16 5.19 3.39 Information and communications technology 31 5.97 1.99 8 6.38 3.46 8 4.88 4.29 3 5.67 1.15 20 5.50 2.31 14 5.93 2.34 13 6.00 2.68 Transport 40 5.40 2.81 9 6.11 2.47 6 7.67 2.58 4 6.25 2.22 27 6.30 2.41 11 5.45 2.30 16 4.81 2.74 Crime and violence 26 3.92 2.71 5 3.80 3.83 9 4.78 3.42 4 5.25 2.87 16 4.06 2.41 6 4.50 2.43 9 3.89 2.47 Regional conflict and tensions 29 4.83 2.90 4 4.50 4.04 7 6.29 3.86 4 5.50 3.11 16 5.00 2.92 6 4.33 2.07 11 5.18 3.12 Law and justice 32 4.13 2.65 5 4.80 3.96 8 3.38 3.02 5 4.80 2.49 23 4.74 2.67 9 5.56 2.19 13 5.77 3.17 Urban development 41 5.63 2.50 10 6.90 2.85 8 4.50 4.07 7 6.43 3.21 25 6.00 2.74 10 6.00 2.36 17 5.53 2.96 Environmental sustainability 40 6.10 2.59 8 6.88 2.53 8 8.25 3.28 4 5.50 3.00 26 6.23 2.47 7 5.57 2.23 14 6.71 2.81 Regulatory framework 31 5.58 2.83 3 8.00 2.00 4 5.75 3.77 4 4.25 2.36 23 6.26 2.53 3 3.67 2.52 14 6.14 3.16 Communicable/non-communicable diseases 35 7.20 2.59 7 7.57 2.37 8 7.50 2.98 4 5.50 3.11 21 5.48 2.84 6 5.83 2.86 12 6.92 3.26 Poverty reduction 47 5.85 2.84 10 7.00 2.21 6 4.33 3.39 6 5.50 2.88 30 5.87 2.90 9 6.11 2.57 16 6.44 3.16 Gender equity 35 5.37 2.77 7 5.43 3.69 5 4.60 3.13 5 5.20 2.95 23 5.61 3.00 8 5.00 2.67 15 5.20 2.91 Private sector development 39 6.10 2.47 8 6.38 2.13 6 3.67 3.56 7 5.86 3.44 24 6.00 2.55 9 6.11 2.67 14 6.00 2.42 Foreign direct investment 28 5.54 3.04 5 6.40 2.30 2 4.50 0.71 5 4.60 2.70 15 6.07 2.37 4 5.50 1.29 10 4.30 1.64 Local governance and institutions 37 4.97 2.83 8 6.38 2.83 9 4.56 3.05 5 4.40 2.88 23 5.96 2.65 11 5.36 2.54 14 4.71 3.47 Water and sanitation* 47 5.98 2.67 10 7.20 2.25 10 6.50 3.24 9 8.89 1.17 29 6.07 2.88 13 7.38 2.47 17 5.29 3.14 Trade and exports 29 5.45 3.04 7 6.29 3.30 4 4.00 4.24 4 4.00 2.00 16 5.25 2.67 4 6.50 2.89 9 5.56 2.55 Economic growth 42 6.38 2.91 10 7.80 1.40 8 7.13 3.14 8 6.88 3.04 27 6.37 2.71 11 6.45 2.94 16 5.31 2.85 Energy 38 5.16 2.91 7 7.00 2.31 10 5.10 3.38 7 6.57 2.88 23 5.61 2.98 13 6.23 2.92 14 5.50 3.08 Disaster management 27 4.41 2.99 4 5.50 3.32 7 6.71 2.93 3 4.00 2.65 12 4.67 2.93 8 5.00 2.45 12 4.00 2.80 Public sector governance/reform 47 6.04 3.07 10 6.50 3.17 11 5.00 4.10 8 6.13 3.27 28 6.00 2.84 11 6.64 2.11 18 6.17 3.28 Job creation/employment 34 5.03 2.47 9 5.89 2.76 9 5.22 3.87 5 6.40 3.05 25 4.72 2.21 10 3.80 1.93 16 4.19 2.76 Social cohesion 30 4.67 2.48 5 6.00 3.08 6 3.50 3.21 4 3.50 2.08 17 4.24 2.31 9 5.22 2.82 12 5.25 3.05 Financial markets 26 5.31 2.17 5 6.40 3.05 6 7.83 2.48 5 5.40 3.58 14 5.36 3.20 8 5.88 3.48 7 6.14 1.95 Equality of opportunity 33 4.61 2.67 5 4.80 3.56 8 4.13 3.44 4 4.50 3.42 21 5.33 2.90 6 4.83 1.94 12 5.92 2.87 Health 50 6.86 2.39 11 6.73 2.33 10 8.00 2.91 8 7.00 2.83 30 6.27 2.55 13 6.77 2.28 20 6.00 3.03 Rural development 47 6.17 2.62 8 6.38 2.56 9 6.89 3.33 6 5.83 3.25 25 5.92 2.81 13 6.62 2.53 15 6.27 2.76 Global/regional integration 31 6.26 2.63 5 5.00 3.32 9 6.78 3.35 5 5.00 3.16 16 5.38 3.01 5 5.20 2.59 12 6.92 2.43 Food security 47 5.94 2.79 6 5.67 3.50 11 5.18 3.37 5 5.80 2.95 25 5.40 2.97 10 4.90 2.28 15 6.00 3.16 Education 51 7.02 2.40 12 7.08 2.31 13 6.77 3.22 6 6.50 2.51 31 6.61 2.72 12 6.67 2.19 16 6.56 2.92 Security/stabilization/reconstruction 32 6.41 2.23 6 5.33 2.80 9 6.11 3.06 4 4.00 2.58 20 5.20 2.73 5 5.60 1.67 12 5.67 2.81 Social protection 37 4.65 2.86 7 5.29 3.25 5 4.40 3.13 4 4.75 2.99 22 4.23 2.39 8 5.63 2.92 15 4.40 2.95 Climate change 36 5.86 2.84 8 6.75 1.98 11 5.55 3.96 5 5.60 3.44 21 5.95 2.85 7 5.86 2.41 13 6.69 3.38 Agricultural development 52 6.54 2.71 10 7.10 1.66 9 6.67 3.54 9 6.89 2.93 30 6.10 3.06 12 7.08 2.84 17 6.41 3.02 Natural resource management 35 4.83 2.75 8 6.13 2.90 9 5.33 4.24 6 6.00 3.16 22 5.59 3.35 7 5.43 2.82 16 5.31 2.75 *Significantly different between stakeholder groups 81 World Bank Group Country Opinion Survey 2015: The Republic of Congo C. World Bank Group’s Effectiveness and Results (continued) Where are the World Bank Group’s decisions made primarily that support the program in the Republic of Congo ? (Select only ONE response) PMU/ Private Sector/ Employee of a Consultant on Local Financial Sector/ Percentage of Respondents Ministry WBG project Government Private Bank CSO Media Other At the Headquarters (in Washington D.C.) 70.0% 57.1% 81.0% 56.0% 66.7% 61.9% 66.7% In the country 5.0% 4.8% 0.0% 4.0% 6.7% 4.8% 3.3% Don't know 25.0% 38.1% 19.0% 40.0% 26.7% 33.3% 30.0% Employee of a PMU/Consultant on Private Sector/Financial Ministry WBG Project Local Government Sector/Private Bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group’s work help to 65 5.94 2.49 13 6.54 1.76 13 6.38 2.72 9 5.89 1.05 24 5.71 1.65 8 5.88 1.13 22 6.73 2.59 achieve development results in the Republic of Congo? To what extent does the World Bank Group help to build/ 61 6.48 2.64 14 7.21 1.81 9 6.67 3.77 13 5.54 2.50 25 6.64 2.08 11 5.82 3.09 22 7.27 2.62 strengthen existing country systems in the Republic of Congo? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in the Republic of Congo? (1-Strongly disagree, 10-Strongly agree) Employee of a PMU/Consultant on Private Sector/Financial Ministry WBG Project Local Government Sector/Private Bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group’s financial instruments meet the needs 54 5.26 2.56 15 5.07 2.46 15 5.27 2.94 8 4.50 1.77 27 5.59 2.47 14 5.29 2.84 21 5.71 2.81 of the Republic of Congo The World Bank Group meets the Republic of Congo’s needs 55 5.80 2.54 12 6.33 1.87 16 6.19 2.81 9 5.22 2.54 24 6.79 2.17 14 5.50 3.20 22 6.36 3.08 for knowledge services Employee of a PMU/Consultant on Private Sector/Financial Ministry WBG Project Local Government Sector/Private Bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group measures 45 6.82 2.72 10 6.40 2.12 9 6.33 3.08 9 5.56 2.13 17 6.12 2.45 6 5.33 3.72 21 6.71 2.85 and corrects its work in real time in the Republic of Congo? (1-To no degree at all, 10-To a very significant degree) D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? (Select only ONE respons e) PMU/ Private Sector/ Employee of a Consultant on Local Financial Sector/ Percentage of Respondents Ministry WBG project Government Private Bank CSO Media Other Weekly 6.3% 9.1% 5.3% 4.0% 7.0% 0.0% 9.7% Monthly 11.4% 27.3% 0.0% 4.0% 16.3% 21.1% 12.9% A few times a year 34.2% 13.6% 31.6% 36.0% 20.9% 21.1% 38.7% Rarely 32.9% 36.4% 31.6% 20.0% 32.6% 57.9% 32.3% Never 15.2% 13.6% 31.6% 36.0% 23.3% 0.0% 6.5% 82 World Bank Group Country Opinion Survey 2015: The Republic of Congo D. The World Bank Group’s Knowledge Work and Activities (continued) In the Republic of Congo, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Employee of a PMU/Consultant on Private Sector/Financial Ministry WBG Project Local Government Sector/Private Bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Are timely 40 8.08 1.87 10 8.10 1.79 12 8.42 2.64 8 7.13 1.96 26 7.62 2.58 13 7.08 3.35 22 8.18 2.08 Include appropriate level of stakeholder involvement during 38 6.16 2.24 12 6.92 1.73 6 5.33 3.72 5 4.40 1.95 27 5.19 2.70 10 6.30 2.87 19 6.26 2.81 preparation Lead to practical solutions 44 6.23 2.25 13 7.15 1.82 12 7.00 2.73 10 5.50 2.01 24 5.38 2.65 12 6.33 3.20 16 6.81 2.37 Are accessible (well written and easy to understand) 45 6.53 2.67 12 7.08 1.98 11 5.45 3.78 7 4.43 2.57 28 5.68 2.79 13 6.00 3.19 20 6.60 2.46 Are source of relevant information on global good practices 42 7.79 2.08 13 7.54 2.47 9 9.33 1.00 7 6.00 2.38 26 7.15 2.78 13 7.54 2.85 22 7.91 2.07 Are adequately disseminated 44 5.48 2.78 11 5.73 2.28 11 5.73 3.52 7 3.86 2.48 23 5.70 3.05 13 4.23 2.35 19 5.63 2.91 Are translated enough into local language 44 4.14 3.17 10 5.00 3.43 12 3.25 3.36 8 3.38 3.02 26 3.46 2.44 11 2.82 2.86 20 3.20 2.95 Are adaptable to the Republic of Congo’s specific development 50 7.62 2.08 12 7.58 1.68 12 9.17 1.47 9 6.22 2.28 25 6.12 2.65 12 6.67 2.53 21 7.67 2.18 challenges and country circumstances* *Significantly different between stakeholder groups Employee of a PMU/Consultant on Private Sector/Financial Ministry WBG Project Local Government Sector/Private Bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make to 53 7.98 2.04 14 8.00 1.62 14 8.36 2.27 12 6.67 3.03 26 6.73 2.44 11 6.36 2.66 24 7.79 2.52 development results in your country? Overall, how would you rate the technical quality of the World 50 6.74 2.60 13 7.62 1.50 14 7.36 2.59 11 5.82 2.40 28 6.64 2.75 14 6.43 2.68 24 7.58 2.28 Bank Group's knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) 83 World Bank Group Country Opinion Survey 2015: The Republic of Congo E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Employee of a PMU/Consultant on Private Sector/Financial Ministry WBG Project Local Government Sector/Private Bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group disburses funds promptly 57 3.56 2.28 12 5.08 2.54 12 2.33 2.02 7 2.71 1.25 24 3.54 2.21 15 3.13 2.47 21 3.71 2.24 The World Bank Group effectively monitors and evaluates the 71 7.77 2.11 15 7.80 2.34 13 8.00 1.83 10 7.40 2.72 29 6.79 3.00 17 6.29 3.29 20 7.55 2.21 projects and programs it supports The World Bank Group’s approvals and reviews are done in a 56 5.89 2.49 12 5.00 1.28 9 6.00 2.83 7 7.00 2.38 23 5.30 2.49 11 5.55 2.81 17 4.53 2.76 timely fashion The World Bank Group’s "Safeguard Policy" requirements are 33 6.52 1.94 8 6.75 1.75 8 7.50 2.07 6 5.17 2.32 18 6.22 2.39 12 6.58 2.91 14 6.07 2.97 reasonable The World Bank Group’s conditions on its lending are 49 5.59 2.75 8 5.75 1.04 10 6.80 1.99 7 6.43 2.88 17 5.00 2.29 12 4.33 3.11 15 5.13 3.20 reasonable The World Bank Group takes decisions quickly in the Republic 48 4.19 2.68 11 5.45 1.37 11 4.18 2.64 9 4.33 2.65 21 4.19 2.29 11 3.36 1.91 19 4.26 2.83 of Congo Working with the World Bank Group increases the Republic of 63 7.16 2.69 14 7.71 1.98 16 8.13 2.28 11 7.09 2.59 27 6.70 2.41 15 6.20 3.43 24 7.71 2.03 Congo’s institutional capacity Where country systems are adequate, the World Bank Group 44 7.48 2.36 11 7.18 2.71 11 8.82 1.54 9 8.22 0.83 20 7.10 2.53 11 6.45 3.62 14 7.71 2.46 makes appropriate use of them The World Bank Group provides effective implementation 61 7.07 2.80 16 8.13 1.75 15 8.13 1.77 10 7.60 1.65 24 6.96 2.33 16 5.94 3.49 17 7.12 1.76 support Employee of a PMU/Consultant on Private Sector/Financial Ministry WBG Project Local Government Sector/Private Bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public partnerships 52 5.90 2.78 17 6.59 1.58 13 7.85 2.48 14 5.36 2.31 25 6.60 2.25 16 5.56 3.14 16 7.25 1.84 in the Republic of Congo? (1-To no degree at all, 10-To a very significant degree) Which of the following best describes the way the World Bank Group operates in the Republic of Congo? (Select only ONE response) PMU/ Private Sector/ Employee of a Consultant on Local Financial Sector/ Percentage of Respondents Ministry WBG project Government Private Bank CSO Media Other The World Bank Group takes too much risk in the Republic of Congo 3.8% 5.0% 4.8% 0.0% 4.4% 9.5% 0.0% The World Bank Group does not take enough risk in the Republic of Congo 43.8% 35.0% 33.3% 23.1% 44.4% 33.3% 51.6% The World Bank Group’s approach to risk is appropriate 16.3% 30.0% 19.0% 15.4% 6.7% 14.3% 25.8% Don't know 36.3% 30.0% 42.9% 61.5% 44.4% 42.9% 22.6% 84 World Bank Group Country Opinion Survey 2015: The Republic of Congo E. Working with the World Bank Group (continued) Which of the following best describes the World Bank Group’s support in the Republic of Congo? (Select only ONE response) PMU/ Private Sector/ Employee of a Consultant on Local Financial Sector/ Percentage of Respondents Ministry WBG project Government Private Bank CSO Media Other The WBG is sufficiently selective and focuses on the most important development 55.0% 61.9% 45.5% 26.9% 37.8% 57.1% 45.2% challenges in the Republic of Congo The WBG is not sufficiently selective in the Republic of Congo, and it is involved in too 15.0% 19.0% 9.1% 7.7% 11.1% 14.3% 19.4% many areas of development Don’t know 30.0% 19.0% 45.5% 65.4% 51.1% 28.6% 35.5% Employee of a PMU/Consultant on Private Sector/Financial Ministry WBG Project Local Government Sector/Private Bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group is 36 4.17 2.30 10 5.80 1.75 11 3.91 2.30 4 5.50 1.29 23 4.39 2.54 5 4.20 3.70 15 4.47 3.14 adequately staffed in the Republic of Congo? (1-To no degree at all, 10-To a very significant degree) F. The Future Role of the World Bank Group in the Republic of Congo Which of the following SHOULD the World Bank Group do to make itself of greater value in the Republic of Congo? (Choose no more than TWO) PMU/ Private Sector/ Percentage of Respondents Employee of a Consultant on Local Financial Sector/ (Responses combined) Ministry WBG project Government Private Bank CSO Media Other Provide more adequate data/knowledge/statistics/figures on the Republic of Congo’s 23.1% 23.8% 27.3% 36.0% 40.9% 47.6% 45.2% economy Ensure greater selectivity in its work 16.7% 9.5% 4.5% 8.0% 11.4% 14.3% 6.5% Offer more innovative financial products 10.3% 14.3% 22.7% 12.0% 4.5% 4.8% 9.7% Improve the competitiveness of its financing compared to markets 10.3% 0.0% 9.1% 8.0% 4.5% 4.8% 16.1% Reach out more to groups outside of Government* 33.3% 33.3% 31.8% 52.0% 56.8% 47.6% 22.6% Work faster 2.6% 9.5% 9.1% 4.0% 2.3% 4.8% 3.2% Improve the quality of its experts as related to the Republic of Congo’s specific 24.4% 14.3% 22.7% 12.0% 4.5% 4.8% 16.1% challenges Offer more innovative knowledge services 2.6% 4.8% 4.5% 8.0% 0.0% 4.8% 3.2% Collaborate more effectively with Government clients 9.0% 14.3% 13.6% 8.0% 11.4% 4.8% 3.2% Increase the level of capacity development in the country* 25.6% 19.0% 40.9% 24.0% 20.5% 52.4% 48.4% Reduce the complexity of obtaining World Bank Group financing 29.5% 28.6% 13.6% 16.0% 25.0% 4.8% 12.9% Increase availability of Fee-Based services (reimbursable advisory services) 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 3.2% Increase the level of World Bank Group staffing in the Republic of Congo’s office 7.7% 14.3% 0.0% 4.0% 6.8% 4.8% 9.7% Other 1.3% 4.8% 0.0% 0.0% 4.5% 0.0% 0.0% *Significantly different between stakeholder groups 85 World Bank Group Country Opinion Survey 2015: The Republic of Congo F. The Future Role of the World Bank Group in the Republic of Congo (continued) When considering the combination of services that the World Bank Group offers in the Republic of Congo, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in the Republic of Congo? (Select only ONE response) PMU/ Private Sector/ Employee of a Consultant on Local Financial Sector/ Percentage of Respondents Ministry WBG project Government Private Bank CSO Media Other Financial services 18.4% 27.3% 35.0% 13.0% 14.6% 25.0% 10.0% Knowledge products 19.7% 18.2% 25.0% 13.0% 24.4% 30.0% 33.3% Technical assistance 19.7% 18.2% 0.0% 8.7% 9.8% 10.0% 16.7% None of the above 1.3% 4.5% 5.0% 4.3% 0.0% 0.0% 3.3% The combination is appropriate for the Republic of Congo 30.3% 22.7% 35.0% 34.8% 24.4% 25.0% 33.3% Don't know 10.5% 9.1% 0.0% 26.1% 26.8% 10.0% 3.3% Which THREE areas below would benefit most from the World Bank Group playing a leading role among international partners in the Republic of Congo? (Choose no more than THREE) PMU/ Private Sector/ Percentage of Respondents Employee of a Consultant on Local Financial Sector/ (Responses combined) Ministry WBG project Government Private Bank CSO Media Other Social safety nets* 33.8% 40.9% 5.0% 41.7% 35.7% 9.5% 22.6% Public financial management 70.4% 54.5% 60.0% 50.0% 57.1% 81.0% 77.4% Reducing violence* 2.8% 4.5% 20.0% 4.2% 2.4% 0.0% 0.0% Access to justice systems* 7.0% 9.1% 10.0% 37.5% 28.6% 23.8% 12.9% Security mechanisms 2.8% 4.5% 0.0% 0.0% 2.4% 0.0% 0.0% Conflict resolution mechanisms 5.6% 4.5% 0.0% 0.0% 2.4% 9.5% 6.5% Access to basic services 45.1% 54.5% 50.0% 45.8% 52.4% 47.6% 41.9% Capacity of state institutions 36.6% 9.1% 30.0% 16.7% 23.8% 19.0% 32.3% Jobs 31.0% 27.3% 45.0% 37.5% 38.1% 28.6% 61.3% Improving livelihoods 28.2% 13.6% 35.0% 25.0% 16.7% 28.6% 19.4% Social cohesion 11.3% 18.2% 5.0% 8.3% 4.8% 4.8% 0.0% Stimulating dialogue to promote peace and stability 18.3% 40.9% 30.0% 16.7% 19.0% 33.3% 25.8% *Significantly different between stakeholder groups 86 World Bank Group Country Opinion Survey 2015: The Republic of Congo F. The Future Role of the World Bank Group in the Republic of Congo (continued) Which THREE areas below would benefit most from other donors in the Republic of Congo? (Choose no more than THREE) PMU/ Private Sector/ Percentage of Respondents Employee of a Consultant on Local Financial Sector/ (Responses combined) Ministry WBG project Government Private Bank CSO Media Other Social safety nets 37.9% 30.0% 21.1% 18.2% 27.5% 33.3% 40.0% Public financial management 27.3% 25.0% 21.1% 22.7% 27.5% 23.8% 26.7% Reducing violence 6.1% 15.0% 15.8% 4.5% 2.5% 4.8% 20.0% Access to justice systems 34.8% 25.0% 31.6% 31.8% 40.0% 38.1% 30.0% Security mechanisms 12.1% 20.0% 15.8% 27.3% 12.5% 9.5% 13.3% Conflict resolution mechanisms 21.2% 10.0% 21.1% 9.1% 5.0% 14.3% 13.3% Access to basic services 30.3% 20.0% 26.3% 18.2% 27.5% 23.8% 30.0% Capacity of state institutions 19.7% 40.0% 21.1% 40.9% 35.0% 47.6% 26.7% Jobs 30.3% 30.0% 42.1% 27.3% 27.5% 23.8% 6.7% Improving livelihoods 19.7% 30.0% 21.1% 31.8% 30.0% 0.0% 36.7% Social cohesion 15.2% 15.0% 21.1% 9.1% 15.0% 28.6% 23.3% Stimulating dialogue to promote peace and stability 36.4% 30.0% 26.3% 45.5% 32.5% 19.0% 33.3% What should the World Bank Group do to improve collaboration with the UN in the field? (Choose no more than THREE) PMU/ Private Sector/ Percentage of Respondents Employee of a Consultant on Local Financial Sector/ (Responses combined) Ministry WBG project Government Private Bank CSO Media Other Share more information about the World Bank Group’s activities, products, and 58.9% 44.4% 38.1% 60.0% 48.6% 66.7% 56.7% knowledge Collaborate on analysis, assessments and planning, including on rapid assessments on 41.1% 44.4% 47.6% 40.0% 54.3% 22.2% 50.0% emerging crisis and changing circumstances when both institutions are engaged Develop joint or complementary projects with the UN, leveraging each organization’s 58.9% 72.2% 66.7% 86.7% 54.3% 83.3% 73.3% comparative advantages Develop guidelines, framework and tools to facilitate operational cooperation and cross- 35.6% 55.6% 66.7% 20.0% 57.1% 27.8% 43.3% financing* Organize more joint meetings and missions with the UN 42.5% 50.0% 38.1% 46.7% 31.4% 38.9% 33.3% Involve UN experts to a greater degree in World Bank Group activities* 39.7% 11.1% 19.0% 0.0% 34.3% 33.3% 43.3% Other 2.7% 5.6% 4.8% 13.3% 5.7% 5.6% 0.0% *Significantly different between stakeholder groups 87 World Bank Group Country Opinion Survey 2015: The Republic of Congo G. Communication and Information Sharing How do you get most of your information about economic and social development issues in the Republic of Congo? (Choose no more than TWO) PMU/ Private Sector/ Percentage of Respondents Employee of a Consultant on Local Financial Sector/ (Responses combined) Ministry WBG project Government Private Bank CSO Media Other Periodicals* 9.2% 15.0% 4.5% 3.8% 26.8% 0.0% 3.6% International newspapers 22.4% 15.0% 13.6% 19.2% 12.2% 23.5% 21.4% Local radio 15.8% 10.0% 9.1% 15.4% 9.8% 23.5% 7.1% International radio 22.4% 45.0% 27.3% 34.6% 34.1% 29.4% 35.7% Local television 28.9% 20.0% 40.9% 26.9% 22.0% 29.4% 42.9% International television 34.2% 40.0% 22.7% 50.0% 36.6% 35.3% 35.7% Local newspapers 15.8% 20.0% 31.8% 19.2% 14.6% 11.8% 17.9% Internet 42.1% 25.0% 36.4% 15.4% 29.3% 35.3% 25.0% Social media (e.g., blogs, Facebook, Twitter, YouTube, Flickr) 6.6% 0.0% 9.1% 0.0% 2.4% 5.9% 0.0% Other* 0.0% 0.0% 0.0% 7.7% 2.4% 0.0% 10.7% *Significantly different between stakeholder groups How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) PMU/ Private Sector/ Percentage of Respondents Employee of a Consultant on Local Financial Sector/ (Responses combined) Ministry WBG project Government Private Bank CSO Media Other Direct contact with World Bank Group 36.7% 42.9% 22.7% 44.0% 43.9% 52.4% 25.0% e-Newsletters 29.1% 47.6% 18.2% 28.0% 26.8% 33.3% 32.1% World Bank Group’s seminars/workshops/conferences* 54.4% 28.6% 68.2% 60.0% 41.5% 47.6% 67.9% World Bank Group’s publications and other written materials 36.7% 42.9% 40.9% 24.0% 43.9% 28.6% 42.9% World Bank Group’s website 32.9% 9.5% 31.8% 20.0% 24.4% 9.5% 17.9% Social media (e.g., blogs, Facebook, Twitter, YouTube, Flickr) 5.1% 0.0% 0.0% 12.0% 2.4% 14.3% 0.0% Mobile phones 3.8% 14.3% 13.6% 4.0% 17.1% 4.8% 3.6% Other 0.0% 0.0% 0.0% 4.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups Are you aware of the World Bank Group's Access to Information Policy under which the WBG will now disclose any information in its possession that is not a list of exceptions? PMU/ Private Sector/ Employee of a Consultant on Local Financial Sector/ Percentage of Respondents Ministry WBG project Government Private Bank CSO Media Other Yes 8.0% 23.8% 4.5% 0.0% 7.5% 15.0% 13.3% No 92.0% 76.2% 95.5% 100.0% 92.5% 85.0% 86.7% Have you requested information from the World Bank Group on its activities in the past year? PMU/ Private Sector/ Employee of a Consultant on Local Financial Sector/ Percentage of Respondents Ministry WBG project Government Private Bank CSO Media Other Yes 6.9% 13.6% 0.0% 0.0% 13.9% 15.0% 21.4% No 93.1% 86.4% 100.0% 100.0% 86.1% 85.0% 78.6% 88 World Bank Group Country Opinion Survey 2015: The Republic of Congo G. Communication and Information Sharing (continued) Were you able to obtain this information? PMU/ Private Sector/ Employee of a Consultant on Local Financial Sector/ Percentage of Respondents Ministry WBG project Government Private Bank CSO Media Other Yes 80.0% 100.0% 0.0% 0.0% 80.0% 0.0% 83.3% No 20.0% 0.0% 0.0% 0.0% 20.0% 100.0% 16.7% Do you have access to the Internet? PMU/ Private Sector/ Employee of a Consultant on Local Financial Sector/ Percentage of Respondents Ministry WBG project Government Private Bank CSO Media Other Yes 80.6% 68.4% 47.6% 66.7% 72.2% 70.6% 80.8% No 19.4% 31.6% 52.4% 33.3% 27.8% 29.4% 19.2% Do you use/have used the World Bank Group website? PMU/ Private Sector/ Employee of a Consultant on Local Financial Sector/ Percentage of Respondents Ministry WBG project Government Private Bank CSO Media Other Yes 20.6% 30.0% 9.1% 14.3% 29.7% 22.2% 24.1% No 79.4% 70.0% 90.9% 85.7% 70.3% 77.8% 75.9% Which Internet connection do you use primarily when visiting a World Bank Group website? PMU/ Private Sector/ Employee of a Consultant on Local Financial Sector/ Percentage of Respondents Ministry WBG project Government Private Bank CSO Media Other High speed/WiFi 67.5% 88.9% 37.5% 80.0% 64.0% 58.3% 72.2% Dial-up 32.5% 11.1% 62.5% 20.0% 36.0% 41.7% 27.8% Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Employee of a PMU/Consultant on Private Sector/Financial Ministry WBG Project Local Government Sector/Private Bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD I find the World Bank Group’s websites easy to navigate 25 6.72 3.16 8 6.13 2.64 1 8.00 3 8.33 1.53 9 7.56 2.40 4 8.00 2.16 9 7.67 2.24 I find the information on the World Bank Group’s websites 18 7.72 1.90 6 7.50 1.38 1 7.00 3 9.00 1.00 10 7.70 2.71 2 9.00 0.00 9 7.78 1.79 useful The World Bank Group’s social media channels are valuable 28 8.46 1.99 9 6.44 3.43 3 9.67 0.58 4 7.00 0.82 16 8.19 2.01 6 8.33 3.61 8 8.88 1.55 sources of information about the institution When I need information from the World Bank Group I know how 32 5.22 3.41 7 7.86 2.41 8 5.13 3.23 8 6.50 2.83 19 6.84 3.10 9 6.44 3.68 16 6.13 3.18 to find it The World Bank Group is responsive to my information requests 26 4.58 2.89 6 7.00 2.83 2 6.00 1.41 2 8.50 2.12 10 6.80 2.53 8 7.63 2.45 8 7.50 2.07 and inquiries* *Significantly different between stakeholder groups 89 World Bank Group Country Opinion Survey 2015: The Republic of Congo H. Background Information Which one of the following best describes your level of interaction with the World Bank Group in your country? (Select only ONE response)* PMU/ Private Sector/ Employee of a Consultant on Local Financial Sector/ Percentage of Respondents Ministry WBG project Government Private Bank CSO Media Other I currently collaborate with the World Bank Group 15.4% 22.7% 10.0% 8.3% 13.3% 15.8% 10.0% I have previously collaborated with the World Bank Group 21.8% 18.2% 0.0% 4.2% 22.2% 5.3% 33.3% Both of the above (I currently collaborate and previously have collaborated with the 20.5% 18.2% 5.0% 4.2% 8.9% 0.0% 20.0% World Bank Group) I have never collaborated with the World Bank Group 42.3% 40.9% 85.0% 83.3% 55.6% 78.9% 36.7% *Significantly different between stakeholder groups Which of the following agencies of the World Bank Group do you primarily engage with in the Republic of Congo? (Select only ONE response) PMU/ Private Sector/ Employee of a Consultant on Local Financial Sector/ Percentage of Respondents Ministry WBG project Government Private Bank CSO Media Other The World Bank (IDA) 77.4% 92.3% 50.0% 71.4% 77.8% 80.0% 85.7% The International Finance Corporation (IFC) 13.2% 0.0% 10.0% 0.0% 0.0% 0.0% 4.8% The Multilateral Investment Guarantee Agency (MIGA) 1.9% 0.0% 0.0% 0.0% 5.6% 0.0% 0.0% Other 7.5% 7.7% 40.0% 28.6% 16.7% 20.0% 9.5% Do your projects involve both the World Bank and the IFC?* PMU/ Private Sector/ Employee of a Consultant on Local Financial Sector/ Percentage of Respondents Ministry WBG project Government Private Bank CSO Media Other Yes 32.0% 21.1% 36.4% 4.8% 7.9% 28.6% 13.6% No 68.0% 78.9% 63.6% 95.2% 92.1% 71.4% 86.4% *Significantly different between stakeholder groups If yes, what was your view of how the two institutions work together in the Republic of Congo? (Select only ONE response) PMU/ Private Sector/ Employee of a Consultant on Local Financial Sector/ Percentage of Respondents Ministry WBG project Government Private Bank CSO Media Other The two institutions work well together 56.3% 25.0% 25.0% 100.0% 33.3% 0.0% 66.7% The way the two institutions work together needs improvement 12.5% 75.0% 25.0% 0.0% 66.7% 66.7% 0.0% The two institutions do not work well together 6.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Don’t know 25.0% 0.0% 50.0% 0.0% 0.0% 33.3% 33.3% 90 World Bank Group Country Opinion Survey 2015: The Republic of Congo H. Background Information (continued) Which of the following describes most of your exposure to the World Bank Group in the Republic of Congo? (Choose no more than TWO) PMU/ Private Sector/ Percentage of Respondents Employee of a Consultant on Local Financial Sector/ (Responses combined) Ministry WBG project Government Private Bank CSO Media Other Observer* 38.8% 26.3% 57.1% 66.7% 59.5% 50.0% 29.6% Use World Bank Group reports/data 25.4% 10.5% 7.1% 13.3% 26.2% 38.9% 40.7% Engage in World Bank Group related/sponsored events/activities 37.3% 36.8% 28.6% 6.7% 28.6% 50.0% 48.1% Collaborate as part of my professional duties* 41.8% 42.1% 42.9% 26.7% 11.9% 27.8% 33.3% Use World Bank Group website for information, data, research, etc.* 10.4% 10.5% 0.0% 0.0% 26.2% 5.6% 11.1% *Significantly different between stakeholder groups What’s your gender?* PMU/ Private Sector/ Employee of a Consultant on Local Financial Sector/ Percentage of Respondents Ministry WBG project Government Private Bank CSO Media Other Female 6.2% 18.2% 0.0% 8.3% 18.2% 15.8% 26.7% Male 93.8% 81.8% 100.0% 91.7% 81.8% 84.2% 73.3% *Significantly different between stakeholder groups 91 World Bank Group Country Opinion Survey 2015: The Republic of Congo Appendix C: Responses to Indicator Questions by Geographic Locations20 Brazzaville N=132 Pointe Noire N=54  Dolisie N=25 Ngo N=22 Ouesso N=24 B. Overall Attitudes toward the World Bank Group Brazzaville Pointe Noire Dolisie Ngo Ouesso N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the World Bank Group’s effectiveness in the 91 5.77 1.92 39 4.00 2.28 15 6.53 2.70 12 5.33 2.57 18 6.22 2.96 Republic of Congo.* (1-Not effective at all, 10-Very effective) *Significantly different between geographic locations To what extent do you agree with the following statements about the World Bank Group’s work in the Republic of Congo? (1-Strongly disagree, 10-Strongly agree) Brazzaville Pointe Noire Dolisie Ngo Ouesso N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in development in the Republic of 95 6.67 2.33 38 6.76 3.17 20 7.80 2.57 8 8.13 3.04 14 7.71 2.20 Congo The World Bank Group’s work is aligned with what I consider the development priorities for 83 6.27 2.19 33 5.67 3.02 12 8.17 1.27 7 7.57 2.07 11 6.55 2.62 the Republic of Congo* *Significantly different between geographic locations To what extent is the World Bank Group an effective development partner in the Republic of Congo, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Brazzaville Pointe Noire Dolisie Ngo Ouesso N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Responsiveness to needs* 59 5.66 2.03 25 4.36 2.91 4 6.75 3.40 4 3.25 1.71 2 8.00 0.00 Flexibility (in terms of the institution’s products 64 5.23 1.86 22 4.32 2.77 4 4.75 3.77 4 6.00 2.94 6 5.17 1.94 and services) Flexibility (in terms of changing country 58 5.53 1.83 22 5.23 3.05 5 7.00 3.46 6 7.50 2.88 8 6.38 2.67 circumstances) Being inclusive* 54 5.83 2.28 17 5.12 3.08 3 8.33 1.53 3 3.00 1.73 4 8.25 1.71 Openness 76 6.68 2.30 22 6.82 2.58 12 7.08 3.34 4 5.25 3.40 8 8.13 1.46 Staff accessibility 76 5.82 2.60 29 4.62 3.18 8 4.88 3.72 6 3.00 1.67 10 5.50 3.03 Straightforwardness and honesty 63 6.19 2.31 23 6.78 2.84 8 6.13 4.26 5 6.00 2.35 8 6.75 3.28 Ease of access to the people at the WBG who 72 5.35 2.88 25 4.60 3.27 6 4.33 3.72 3 5.00 2.00 6 4.50 1.76 are making decisions important to my work Collaboration with civil society* 74 5.58 2.20 32 3.94 3.00 12 6.67 3.47 8 5.88 3.40 12 5.50 2.65 Collaboration with the UN 43 8.00 2.09 19 8.74 1.63 8 9.50 0.76 9 8.44 2.35 11 8.64 1.75 Collaboration with the Government* 80 7.70 1.75 31 8.68 1.56 13 9.15 1.46 11 7.36 2.91 17 8.06 2.08 Collaboration with other donors and 54 7.07 1.88 28 7.07 2.76 11 8.00 3.16 8 6.25 3.69 10 8.00 1.94 development partners Collaboration with the private sector 70 6.10 1.87 29 5.17 2.85 10 7.00 3.53 8 5.25 3.01 9 5.78 2.91 The speed in which it gets things 71 5.82 2.04 28 4.71 2.77 9 6.67 2.92 4 3.25 2.06 7 7.00 1.41 accomplished on the ground* Being a long-term partner 69 8.01 1.54 30 8.03 2.22 9 8.56 2.13 7 7.86 2.41 10 8.30 1.83 *Significantly different between geographic locations 20 Only 257 respondents provided the information about their geographic locations. Thus, only these respondents were included in the analyses presented in this appendix. 92 World Bank Group Country Opinion Survey 2015: The Republic of Congo C. World Bank Group’s Effectiveness and Results Brazzaville Pointe Noire Dolisie Ngo Ouesso N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve development results in 86 6.12 1.86 34 5.56 2.60 15 6.80 3.00 10 7.10 2.96 10 6.50 2.12 the Republic of Congo? To what extent does the World Bank Group help to build/strengthen existing country 93 6.78 2.05 31 4.68 3.09 11 8.82 1.25 8 8.25 2.87 11 6.27 3.29 systems in the Republic of Congo?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between geographic locations To what extent do you agree with the following statements about the World Bank Group in the Republic of Congo? (1-Strongly disagree, 10-Strongly agree) Brazzaville Pointe Noire Dolisie Ngo Ouesso N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group’s financial instruments 75 5.79 2.20 38 4.08 2.50 18 6.33 3.24 13 5.54 3.38 12 3.67 2.10 meet the needs of the Republic of Congo* The World Bank Group meets the Republic of 76 6.37 2.14 35 5.23 3.14 17 6.47 3.39 11 6.64 2.54 12 6.42 2.91 Congo’s needs for knowledge services *Significantly different between geographic locations D. The World Bank Group’s Knowledge Work and Activities In the Republic of Congo, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Brazzaville Pointe Noire Dolisie Ngo Ouesso N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Are adaptable to the Republic of Congo’s specific development challenges and country 77 6.99 2.29 28 7.21 2.57 16 8.25 2.44 10 9.50 0.97 9 6.11 2.52 circumstances* *Significantly different between geographic locations Brazzaville Pointe Noire Dolisie Ngo Ouesso N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group’s knowledge 74 7.05 2.30 36 7.78 2.29 19 8.68 1.89 14 8.93 2.20 14 6.86 3.13 work and activities make to development results in your country?* Overall, how would you rate the technical quality of the World Bank Group's knowledge 77 7.29 2.08 32 5.72 2.14 20 7.10 3.37 14 7.29 3.24 11 5.91 2.88 work and activities?* (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between geographic locations E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Brazzaville Pointe Noire Dolisie Ngo Ouesso N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group takes decisions 75 4.51 2.32 27 3.63 2.40 14 4.79 3.17 8 3.50 2.98 8 2.75 2.43 quickly in the Republic of Congo Where country systems are adequate, the World Bank Group makes appropriate use of 65 7.40 2.27 30 7.40 2.69 14 8.64 2.13 8 7.75 3.24 5 6.20 3.42 them 93 World Bank Group Country Opinion Survey 2015: The Republic of Congo Appendix D: Responses to Selected Questions by Level of Collaboration with the World Bank Group21 Note that this appendix presents comparative analysis of the data from those respondents who collaborate with the WBG vs. those respondents who do not collaborate with the WBG and covers the following selected questions from the FY16 Republic of Congo COS questionnaire: All 10-point scale questions and question B4 “When thinking about how the World Bank Group can have the most impact on development results in the Republic of Congo, in which sectoral areas do you believe the World Bank Group should focus most of its resources in the Republic of Congo?� Collaborating with the WBG N=67 Not collaborating with the WBG N=178 B. Overall Attitudes toward the World Bank Group Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in 64 6.13 2.56 154 4.27 2.66 the Republic of Congo?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall, please rate your impression of the World Bank Group’s 51 6.06 2.10 117 5.28 2.48 effectiveness in the Republic of Congo.* (1-Not effective at all, 10-Very effective) *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help the Republic of Congo solve its most 53 6.28 2.26 97 6.27 2.68 complicated development challenges? (1-To no degree at all, 10-To a very significant degree) 21 Only 245 respondents provided the information about their levels of collaboration with the World Bank Group (question H3 in the questionnaire). Thus only these respondents were included in the analysis presented in this appendix. Note that response options “I currently collaborate with the WBG� and “Both of the above (I currently collaborate and previously have collaborated with the WBG)� were combined as “Collaborating with the WBG� for the comparisons in this appendix; response options “I have previously collaborated with the WBG� and “I have never collaborated with the WBG� were combined as “Not collaborating with the WBG�. 94 World Bank Group Country Opinion Survey 2015: The Republic of Congo B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in the Republic of Congo, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in the Republic of Congo? (Choose no more than THREE) Percentage of Respondents Collaborating with Not collaborating (Responses combined) the WBG with the WBG Social protection 13.4% 14.9% Security/stabilization/reconstruction 3.0% 4.0% Crime and violence 0.0% 0.0% Transport 9.0% 9.2% Agricultural development 28.4% 31.6% Global/regional integration 0.0% 1.7% Gender equity 1.5% 0.6% Public sector governance/reform 50.7% 43.1% Health 19.4% 22.4% Rural development 6.0% 8.6% Foreign direct investment 3.0% 1.1% Education 20.9% 29.3% Energy 10.4% 9.8% Social cohesion 0.0% 2.9% Job creation/employment 7.5% 12.6% Financial markets 0.0% 0.0% Urban development 1.5% 1.7% Environmental sustainability 0.0% 1.1% Equality of opportunity 4.5% 9.2% Regional conflict and tensions 1.5% 0.0% Private sector development 17.9% 9.2% Water and sanitation 10.4% 7.5% Food security 10.4% 11.5% Climate change 0.0% 1.1% Poverty reduction 20.9% 17.2% Trade and exports 1.5% 2.3% Economic growth* 31.3% 17.8% Law and justice 3.0% 2.9% Local governance and institutions 1.5% 2.3% Regulatory framework 1.5% 0.6% Communicable/non-communicable diseases 1.5% 0.0% Natural resource management 6.0% 8.0% Information and communications technology 0.0% 1.7% Anti corruption 13.4% 13.2% Disaster management 0.0% 0.0% *Significantly different between collaborators and non-collaborators How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in the Republic of Congo? (1-Not effective at all, 10-Very effective) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Project implementation 53 7.00 2.34 88 6.75 2.08 Citizen engagement 40 4.95 2.10 75 4.64 2.15 Policy design 51 7.29 1.85 83 7.07 2.25 95 World Bank Group Country Opinion Survey 2015: The Republic of Congo B. Overall Attitudes toward the World Bank Group (continued) When thinking about how to improve capacity building in the Republic of Congo to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (1-Not important all, 10-Very important) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Project implementation 50 8.22 1.49 112 8.25 1.91 Citizen engagement 44 7.98 1.98 103 8.25 2.08 Policy design 57 8.53 1.49 112 8.42 2.03 To what extent do you agree with the following statements about the World Bank Group’s work in the Republic of Congo? (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 55 7.45 2.41 119 6.80 2.64 development in the Republic of Congo The World Bank Group’s work is aligned with what I consider 51 6.82 2.42 95 6.24 2.33 the development priorities for the Republic of Congo The World Bank Group supports programs and strategies that 55 7.60 2.12 113 6.99 2.52 are realistic for the Republic of Congo The World Bank Group treats clients and stakeholders in the 49 6.24 2.82 86 6.20 2.57 Republic of Congo with respect To what extent is the World Bank Group an effective development partner in the Republic of Congo, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Responsiveness to needs 36 5.92 1.99 57 5.14 2.46 Flexibility (in terms of the institution’s products and services) 39 5.13 1.96 63 5.21 2.25 Flexibility (in terms of changing country circumstances) 42 5.74 2.19 59 5.88 2.33 Being inclusive 33 5.97 2.59 51 5.76 2.54 Openness 44 7.14 2.36 81 6.67 2.54 Staff accessibility 48 5.92 2.78 81 5.22 2.78 Straightforwardness and honesty 40 6.83 2.74 70 6.16 2.53 Ease of access to the people at the WBG who are making 45 5.36 3.18 69 4.93 2.72 decisions important to my work Collaboration with civil society 46 5.85 2.43 89 5.21 2.74 Collaboration with the UN 29 8.55 2.18 61 8.36 1.83 Collaboration with the Government 51 8.08 1.80 98 7.95 1.94 Collaboration with other donors and development partners 37 7.62 2.05 73 7.07 2.49 Collaboration with the private sector 43 6.35 2.37 83 5.73 2.41 The speed in which it gets things accomplished on the ground 42 6.12 2.40 77 5.44 2.26 Being a long-term partner 43 8.19 1.87 82 8.01 1.80 96 World Bank Group Country Opinion Survey 2015: The Republic of Congo C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in the Republic of Congo? (1-Not important at all, 10-Very important) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Crime and violence 34 6.76 2.65 92 6.02 3.24 Financial markets 37 6.92 2.35 81 7.17 2.70 Transport 54 8.41 1.56 118 8.26 2.02 Anti corruption 51 8.78 1.68 128 8.65 2.27 Regional conflict and tensions 31 6.61 2.64 89 6.53 3.02 Law and justice 43 7.72 2.24 110 7.64 2.69 Urban development 45 7.69 2.07 110 7.87 2.17 Environmental sustainability 43 8.09 1.69 112 8.07 2.22 Regulatory framework 44 7.39 2.37 92 6.86 2.76 Information and communications technology 48 7.85 1.98 113 7.75 2.35 Poverty reduction 56 8.50 2.46 133 8.93 1.76 Gender equity* 39 7.67 2.19 97 6.14 3.00 Private sector development 57 8.26 2.22 123 8.41 1.93 Foreign direct investment 36 7.25 2.33 85 6.65 2.87 Local governance and institutions 47 8.32 1.43 111 8.12 2.38 Water and sanitation 57 8.75 1.47 134 8.87 1.62 Trade and exports 37 6.97 2.60 98 6.94 2.64 Economic growth 53 8.87 1.64 121 8.94 1.65 Energy 55 8.73 1.73 122 8.74 2.23 Disaster management 14 6.57 2.59 45 7.09 2.81 Public sector governance/reform 53 8.96 1.70 129 8.54 2.47 Job creation/employment 52 8.58 1.95 124 8.26 2.50 Social cohesion 40 7.73 2.17 98 6.81 2.87 Communicable/non-communicable diseases 21 7.10 1.76 56 7.16 2.70 Equality of opportunity 39 7.69 1.99 108 7.30 2.80 Health 51 8.92 1.38 129 9.02 1.72 Rural development 53 8.66 1.63 120 8.62 2.07 Global/regional integration 43 7.58 2.03 98 6.72 2.83 Food security 50 8.76 1.73 120 8.45 2.30 Natural resource management 25 8.00 2.72 64 8.56 2.38 Security/stabilization/reconstruction 39 7.38 2.53 99 7.03 2.92 Social protection 50 8.16 2.27 118 7.62 2.66 Climate change 45 7.84 1.72 103 7.47 2.57 Agricultural development 55 9.02 1.51 131 8.83 2.13 Education 60 9.25 1.55 137 9.18 1.72 *Significantly different between collaborators and non-collaborators 97 World Bank Group Country Opinion Survey 2015: The Republic of Congo C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in the Republic of Congo? (1-Not effective at all, 10-Very effective) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Anti corruption 33 5.09 2.75 78 4.55 3.09 Information and communications technology 32 6.28 2.49 63 5.52 2.61 Transport 27 6.04 2.08 83 5.72 2.78 Crime and violence 18 4.61 2.43 56 4.02 2.81 Regional conflict and tensions 20 5.80 2.71 55 4.85 3.03 Law and justice 25 5.20 2.65 68 4.44 2.87 Urban development 34 6.41 2.57 81 5.53 2.84 Environmental sustainability 29 7.07 2.23 77 6.10 2.79 Regulatory framework* 25 6.76 2.15 56 5.45 2.99 Communicable/non-communicable diseases 24 7.50 2.50 68 6.35 2.96 Poverty reduction* 34 7.15 2.11 88 5.53 3.00 Gender equity* 35 6.31 2.62 62 4.90 2.93 Private sector development 30 6.63 2.28 76 5.75 2.65 Foreign direct investment 20 5.95 2.24 47 5.47 2.54 Local governance and institutions 29 6.07 2.69 75 5.03 2.87 Water and sanitation 38 7.05 2.16 95 6.12 3.00 Trade and exports 19 5.58 2.76 54 5.35 2.93 Economic growth 34 7.09 2.45 87 6.29 2.89 Energy 31 6.39 2.58 81 5.44 3.04 Disaster management 18 5.28 2.95 55 4.51 2.87 Public sector governance/reform 41 6.76 2.76 92 5.80 3.14 Job creation/employment 31 4.81 2.48 77 5.01 2.72 Social cohesion 24 5.25 2.51 58 4.48 2.64 Financial markets 16 6.13 2.39 55 5.62 2.86 Equality of opportunity* 27 6.00 2.59 61 4.64 2.88 Health 40 7.13 2.08 100 6.51 2.78 Rural development 35 6.91 2.76 86 6.00 2.64 Global/regional integration 25 6.52 2.42 58 5.91 2.92 Food security 31 5.97 2.76 86 5.60 2.98 Education 40 7.33 2.03 100 6.57 2.77 Security/stabilization/reconstruction 26 5.92 2.43 61 5.64 2.68 Social protection 27 5.30 2.41 70 4.50 2.88 Climate change 31 6.81 2.43 69 5.71 3.10 Agricultural development* 42 7.29 2.37 95 6.17 2.97 Natural resource management* 31 6.87 2.40 72 4.86 3.08 *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent does the World Bank Group’s work help to 55 6.35 2.20 100 6.01 2.28 achieve development results in the Republic of Congo? To what extent does the World Bank Group help to build/ 56 7.23 2.11 99 6.25 2.72 strengthen existing country systems in the Republic of Congo?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators 98 World Bank Group Country Opinion Survey 2015: The Republic of Congo C. World Bank Group’s Effectiveness and Results (continued) To what extent do you agree with the following statements about the World Bank Group in the Republic of Congo? (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD The World Bank Group’s financial instruments meet the needs 46 6.26 2.65 108 4.99 2.49 of the Republic of Congo* The World Bank Group meets the Republic of Congo’s needs 44 6.25 2.35 105 6.03 2.67 for knowledge services *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe the World Bank Group measures 45 6.67 2.36 71 6.39 2.81 and corrects its work in real time in the Republic of Congo? (1-To no degree at all, 10-To a very significant degree) D. The World Bank Group’s Knowledge Work and Activities In the Republic of Congo, to what extent do you believe that the World Bank Group’s knowledge work and activities : (1-To no degree at all, 10-To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Are timely 46 8.09 1.95 82 7.70 2.56 Include appropriate level of stakeholder involvement during 47 6.28 2.37 70 5.77 2.69 preparation Lead to practical solutions 46 6.50 2.06 84 6.04 2.68 Are accessible (well written and easy to understand) 47 6.74 2.22 89 5.87 3.00 Are source of relevant information on global good practices 46 7.63 2.10 87 7.67 2.59 Are adequately disseminated* 44 6.05 2.79 84 4.89 2.85 Are translated enough into local language 42 4.29 3.20 89 3.36 2.87 Are adaptable to the Republic of Congo’s specific development 47 7.40 2.12 93 7.28 2.49 challenges and country circumstances *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make to 47 7.68 1.93 108 7.44 2.59 development results in your country? Overall, how would you rate the technical quality of the World 49 7.69 2.08 103 6.53 2.61 Bank Group's knowledge work and activities?* (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between collaborators and non-collaborators 99 World Bank Group Country Opinion Survey 2015: The Republic of Congo E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD The World Bank Group disburses funds promptly 53 3.96 2.55 93 3.26 2.12 The World Bank Group effectively monitors and evaluates the 57 7.28 2.28 115 7.50 2.59 projects and programs it supports The World Bank Group’s approvals and reviews are done in a 46 5.65 2.51 88 5.60 2.48 timely fashion The World Bank Group’s "Safeguard Policy" requirements are 37 6.57 1.83 62 6.35 2.64 reasonable The World Bank Group’s conditions on its lending are 42 6.10 2.34 75 5.28 2.82 reasonable The World Bank Group takes decisions quickly in the Republic 50 4.76 2.66 78 3.92 2.33 of Congo Working with the World Bank Group increases the Republic of 54 7.56 2.21 113 7.19 2.59 Congo’s institutional capacity Where country systems are adequate, the World Bank Group 42 7.60 2.27 78 7.50 2.53 makes appropriate use of them The World Bank Group provides effective implementation 55 7.13 2.48 99 7.31 2.48 support Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public partnerships 49 6.27 2.21 100 6.46 2.59 in the Republic of Congo? To what extent do you believe the World Bank Group is 34 5.09 2.44 72 4.04 2.46 adequately staffed in the Republic of Congo?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators G. Communication and Information Sharing Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD I find the World Bank Group’s websites easy to navigate 28 7.61 2.08 30 6.83 2.96 I find the information on the World Bank Group’s websites 25 8.24 1.51 24 7.38 2.18 useful The World Bank Group’s social media channels are valuable 31 8.10 2.06 41 8.22 2.53 sources of information about the institution When I need information from the World Bank Group I know how 39 7.23 2.81 54 5.41 3.30 to find it* The World Bank Group is responsive to my information requests 28 6.89 2.59 29 6.00 2.79 and inquiries *Significantly different between collaborators and non-collaborators 100 World Bank Group Country Opinion Survey 2015: The Republic of Congo Appendix E: Responses to Selected Questions by Year22 *All data presented in this appendix are weighted. As a result, means of the FY 2015 data and the total number of respondents each year will be slightly different from those in the other appendices. FY ‘12 Number of comparable respondents = 335  FY ’15 Number of comparable respondents = 239 By weighting, FY 2012 and FY 2015 have the same stakeholder composition and thus are comparable. The weighted percentage of a stakeholder group is determined by the extent to which the World Bank Group interacts with them in the country and the percentage this group usually makes up in the past aggregated annual global data. The weighted stakeholder breakdown is presented below: Percentage of Respondents FY2012 FY2015 Office of the President/Prime Minister/Minister 5.0% 5.0% Office of Parliamentarian 5.0% 5.0% Government institutions 35.0% 35.0% Local Government 10.0% 10.0% Bilateral/multilateral agencies 5.0% 5.0% Civil society 20.0% 20.0% Private sector 10.0% 10.0% Academia 5.0% 5.0% Media 5.0% 5.0% A. General Issues facing the Republic of Congo In general, would you say that the Republic of Congo is headed in...?* Percentage of Respondents FY 2012 FY 2015 The right direction 62.9% 52.2% The wrong direction 11.0% 18.0% Not sure 26.1% 29.8% *Significantly different between FY2015 and FY2012 B. Overall Attitudes toward the World Bank Group FY 2012 FY 2015 N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in 335 5.02 3.10 215 4.85 2.65 the Republic of Congo? (1-Not familiar at all, 10-Extremely familiar) FY 2012 FY 2015 N Mean SD N Mean SD Overall, please rate your impression of the World Bank Group’s 286 6.35 2.55 173 5.56 2.30 effectiveness in the Republic of Congo.* (1-Not effective at all, 10-Very effective) *Significantly different between FY2015 and FY2012 FY 2012 FY 2015 N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help the Republic of Congo solve its most 249 7.54 2.21 155 6.38 2.36 complicated development challenges?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between FY2015 and FY2012 22 Only those questions that were asked in the FY ‘12 and FY ’15 country opinion surveys, with similar response scales/options, are presented. 101 World Bank Group Country Opinion Survey 2015: The Republic of Congo B. Overall Attitudes toward the World Bank Group (continued) To what extent do you agree with the following statements about the World Bank Group’s work in the Republic of Congo? (1-Strongly disagree, 10-Strongly agree) FY 2012 FY 2015 N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 308 6.42 3.03 176 6.89 2.55 development in the Republic of Congo The World Bank Group’s work is aligned with what I consider 295 6.08 2.73 152 6.39 2.42 the development priorities for the Republic of Congo The World Bank Group supports programs and strategies that 310 6.79 2.72 171 6.99 2.57 are realistic for the Republic of Congo The World Bank Group treats clients and stakeholders in the 242 6.67 2.92 138 6.14 2.67 Republic of Congo with respect To what extent is the World Bank Group an effective development partner in the Republic of Congo, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) FY 2012 FY 2015 N Mean SD N Mean SD Responsiveness to needs* 219 6.02 2.52 99 5.38 2.27 Flexibility (in terms of the institution’s products and services)* 210 5.71 2.24 106 5.06 2.12 Flexibility (in terms of changing country circumstances) 227 5.84 2.55 105 5.73 2.28 Being inclusive* 220 6.38 2.53 88 5.63 2.65 Openness 262 6.66 2.62 130 6.53 2.48 Staff accessibility 233 5.43 2.71 136 5.40 2.78 Straightforwardness and honesty* 251 7.32 2.48 116 6.19 2.50 Ease of access to the people at the WBG who are making 121 5.16 2.82 decisions important to my work Collaboration with civil society 136 5.34 2.65 Collaboration with the UN 95 8.03 2.31 Collaboration with the Government 293 8.18 2.10 147 7.92 1.88 Collaboration with other donors and development partners 215 7.05 2.45 115 7.19 2.19 Collaboration with the private sector 130 5.69 2.36 The speed in which it gets things accomplished on the ground 121 5.44 2.21 Being a long-term partner 122 8.02 1.80 *Significantly different between FY2015 and FY2012 102 World Bank Group Country Opinion Survey 2015: The Republic of Congo C. World Bank Group’s Effectiveness and Results How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in the Republic of Congo? (1-Not effective at all, 10-Very effective) FY 2012 FY 2015 N Mean SD N Mean SD Anti corruption 279 4.50 2.83 111 4.58 2.97 Information and communications technology 225 5.40 2.23 96 5.55 2.58 Transport 275 5.79 2.50 111 5.67 2.69 Crime and violence 212 3.58 2.33 73 4.21 2.65 Regional conflict and tensions* 221 4.11 2.51 77 4.93 2.89 Law and justice 223 4.19 2.47 92 4.71 2.81 Urban development 275 5.62 2.44 118 5.58 2.79 Environmental sustainability 265 5.91 2.29 105 6.16 2.72 Regulatory framework 200 5.18 2.41 87 5.82 2.93 Communicable/non-communicable diseases 259 6.82 2.46 94 6.61 2.77 Poverty reduction 306 6.19 2.63 124 5.82 2.88 Gender equity 231 5.49 2.47 96 5.35 2.78 Private sector development* 245 4.70 2.48 105 5.97 2.56 Foreign direct investment* 195 4.68 2.28 68 5.35 2.47 Local governance and institutions 238 5.04 2.31 108 5.20 2.92 Water and sanitation 285 5.86 2.59 135 6.18 2.83 Trade and exports* 213 4.31 2.40 72 5.24 2.80 Economic growth 265 6.15 2.41 119 6.46 2.71 Energy 257 5.43 2.57 111 5.45 2.96 Disaster management 239 4.80 2.46 77 4.45 2.78 Public sector governance/reform 132 6.01 3.09 Job creation/employment* 260 3.99 2.37 108 4.79 2.64 Social cohesion 218 4.09 2.32 79 4.54 2.57 Financial markets* 189 4.54 2.44 68 5.78 2.61 Equality of opportunity* 232 4.11 2.48 83 4.97 2.75 Health 292 6.30 2.41 140 6.55 2.62 Rural development 284 5.82 2.65 119 6.05 2.76 Global/regional integration 81 5.98 2.74 Food security 271 5.13 2.61 119 5.44 2.87 Education 291 6.38 2.42 134 6.64 2.63 Security/stabilization/reconstruction 242 5.13 2.40 88 5.67 2.52 Social protection 207 3.93 2.27 98 4.47 2.69 Climate change* 238 5.09 2.34 96 5.91 2.99 Agricultural development 308 6.07 2.71 138 6.42 2.86 Natural resource management 242 5.14 2.64 106 5.30 2.97 *Significantly different between FY2015 and FY2012 FY 2012 FY 2015 N Mean SD N Mean SD To what extent does the World Bank Group’s work help to 269 6.39 2.28 158 6.18 2.17 achieve development results in the Republic of Congo? (1-To no degree at all, 10-To a very significant degree) 103 World Bank Group Country Opinion Survey 2015: The Republic of Congo C. World Bank Group’s Effectiveness and Results (continued) To what extent do you agree with the following statements about the World Bank Group in the Republic of Congo? (1-Strongly disagree, 10-Strongly agree) FY 2012 FY 2015 N Mean SD N Mean SD The World Bank Group’s financial instruments meet the needs 247 5.73 2.40 150 5.53 2.48 of the Republic of Congo The World Bank Group meets the Republic of Congo’s needs 274 5.74 2.68 144 6.11 2.55 for knowledge services D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? Percentage of Respondents FY 2012 FY 2015 Weekly 7.2% 6.5% Monthly 10.8% 11.7% A few times a year 36.1% 33.5% Rarely 27.4% 31.3% Never 18.4% 17.0% In the Republic of Congo, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) FY 2012 FY 2015 N Mean SD N Mean SD Are timely* 233 6.92 2.41 131 7.74 2.18 Include appropriate level of stakeholder involvement during 230 5.91 2.62 120 5.63 2.51 preparation Lead to practical solutions 131 6.21 2.35 Are accessible (well written and easy to understand) 276 6.30 2.51 144 6.15 2.64 Are source of relevant information on global good practices 268 7.39 2.25 138 7.53 2.25 Are adequately disseminated 272 5.23 2.77 130 5.28 2.83 Are translated enough into local language* 248 5.89 2.65 134 3.67 2.83 Are adaptable to the Republic of Congo’s specific development 286 6.44 2.59 145 7.17 2.28 challenges and country circumstances* *Significantly different between FY2015 and FY2012 FY 2012 FY 2015 N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make to 285 6.87 2.26 155 7.34 2.36 development results in your country?* Overall, how would you rate the technical quality of the World 302 6.99 2.33 158 6.93 2.35 Bank Group's knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between FY2015 and FY2012 104 World Bank Group Country Opinion Survey 2015: The Republic of Congo E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) FY 2012 FY 2015 N Mean SD N Mean SD The World Bank Group disburses funds promptly* 252 5.33 2.98 145 3.63 2.26 The World Bank Group effectively monitors and evaluates the 303 6.79 2.69 162 7.46 2.39 projects and programs it supports* The World Bank Group’s approvals and reviews are done in a 251 5.52 2.71 136 5.36 2.51 timely fashion The World Bank Group’s "Safeguard Policy" requirements are 260 6.55 2.50 100 6.35 2.33 reasonable The World Bank Group’s conditions on its lending are 263 6.39 2.71 113 5.38 2.64 reasonable* The World Bank Group takes decisions quickly in the Republic 133 4.10 2.40 of Congo Working with the World Bank Group increases the Republic of 296 7.43 2.36 171 7.08 2.48 Congo’s institutional capacity Where country systems are adequate, the World Bank Group 230 7.10 2.69 112 7.42 2.40 makes appropriate use of them The World Bank Group provides effective implementation 284 7.18 2.42 154 7.18 2.31 support *Significantly different between FY2015 and FY2012 FY 2012 FY 2015 N Mean SD N Mean SD To what extent do you believe the World Bank Group is 215 5.54 2.58 114 4.47 2.29 adequately staffed in the Republic of Congo?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between FY2015 and FY2012 G. Communication and Information Sharing Are you aware of the World Bank Group's Access to Information Policy under which the WBG will now disclose any information in its possession that is not a list of exceptions?* Percentage of Respondents FY 2012 FY 2015 Yes 20.0% 10.8% No 80.0% 89.2% *Significantly different between FY2015 and FY2012 Have you requested information from the World Bank Group on its activities in the past year?* Percentage of Respondents FY 2012 FY 2015 Yes 22.1% 13.4% No 77.9% 86.6% *Significantly different between FY2015 and FY2012 Were you able to obtain this information? Percentage of Respondents FY 2012 FY 2015 Yes 86.2% 84.6% No 13.8% 15.4% 105 World Bank Group Country Opinion Survey 2015: The Republic of Congo G. Communication and Information Sharing (continued) Do you have access to the Internet? Percentage of Respondents FY 2012 FY 2015 Yes 75.2% 75.7% No 24.8% 24.3% Do you use/have used the World Bank Group website?* Percentage of Respondents FY 2012 FY 2015 Yes 44.9% 29.5% No 55.1% 70.5% *Significantly different between FY2015 and FY2012 Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) FY 2012 FY 2015 N Mean SD N Mean SD I find the World Bank Group’s websites easy to navigate 157 6.75 2.60 70 7.00 2.62 I find the information on the World Bank Group’s websites 171 7.33 2.82 63 7.52 1.98 useful When I need information from the World Bank Group I know how 211 5.31 3.30 110 6.31 3.24 to find it* The World Bank Group is responsive to my information requests 155 4.99 3.27 72 6.30 2.69 and inquiries* *Significantly different between FY2015 and FY2012 106 World Bank Group Country Opinion Survey 2015: The Republic of Congo Appendix F: Indicator Questions as a Function of Exposure to the World Bank Group Which of the following Which of the following describes most of your exposure to the WBG in the Republic of Congo? (Choose no more than TWO) describes your level of Indicator Question interaction with the WBG? Observer Use WBG reports/data Engage in WBG activities Collaborate Use WBG website Not Currently No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean Collaborating Collaborating Overa l l , pl ea s e ra te your i mpres s i on of the WBG’s 5.28 6.06 6.03 4.90 5.43 5.95 5.40 5.94 5.36 5.96 5.54 5.73 effecti venes s i n the Republ i c of Congo. Overa l l the WBG currentl y pl a ys a rel eva nt rol e i n devel opment 6.80 7.45 7.02 6.83 6.74 7.50 6.82 7.16 6.84 7.15 7.01 6.59 i n the Republ i c of Congo The WBG’s work i s a l i gned wi th wha t I cons i der the 6.24 6.82 6.64 5.72 6.19 6.63 6.30 6.36 6.02 6.84 6.33 6.29 devel opment pri ori ti es for the Republ i c of Congo Res pons i venes s to needs 5.14 5.92 5.62 4.50 5.00 5.92 4.78 6.00 5.38 5.14 5.22 5.57 Fl exi bi l i ty (i n terms of the i ns ti tuti on’s products a nd s ervi ces ) 5.21 5.13 5.29 4.61 4.73 5.79 5.19 4.86 5.07 5.06 5.03 5.25 Fl exi bi l i ty (i n terms of cha ngi ng country ci rcums ta nces ) 5.88 5.74 5.88 5.46 5.49 6.30 5.77 5.72 5.80 5.68 5.66 6.19 Bei ng i ncl us i ve 5.76 5.97 5.90 5.35 5.54 6.17 5.77 5.68 5.51 6.11 5.70 5.86 Opennes s 6.67 7.14 6.82 6.77 6.57 7.32 6.62 7.09 6.83 6.76 6.80 6.83 Sta ff a cces s i bi l i ty 5.22 5.92 5.82 4.41 4.88 6.35 5.11 5.62 5.23 5.41 5.08 6.40 Stra i ghtforwa rdnes s a nd hones ty 6.16 6.83 6.69 5.44 5.84 7.32 6.02 6.69 6.19 6.38 6.27 6.29 Ea s e of a cces s to the peopl e a t the WBG who a re ma ki ng 4.93 5.36 5.09 4.76 4.62 5.81 4.69 5.49 5.15 4.73 4.85 5.65 deci s i ons i mporta nt to my work Col l a bora ti on wi th ci vi l s oci ety 5.21 5.85 5.79 4.57 4.91 6.32 4.76 6.26 5.46 5.13 5.40 4.94 Col l a bora ti on wi th the UN 8.36 8.55 8.40 8.82 8.49 8.73 8.47 8.71 8.68 8.33 8.56 8.60 Col l a bora ti on wi th the Government 7.95 8.08 7.99 7.98 7.80 8.41 7.86 8.20 7.94 8.05 7.93 8.32 Col l a bora ti on wi th other donors a nd devel opment pa rtners 7.07 7.62 7.26 7.24 6.90 8.10 6.90 7.76 7.55 6.76 7.27 7.18 Col l a bora ti on wi th the pri va te s ector 5.73 6.35 6.34 5.09 5.48 6.80 5.54 6.39 6.04 5.58 5.92 5.63 The s peed i n whi ch i t gets thi ngs a ccompl i s hed on the ground 5.44 6.12 5.88 4.71 5.14 6.33 5.34 5.74 5.73 5.15 5.40 5.95 Bei ng a l ong-term pa rtner 8.01 8.19 8.16 8.18 8.14 8.24 8.26 8.02 8.07 8.33 8.07 8.60 To wha t extent does the WBG’s work hel p to a chi eve 6.01 6.35 6.45 5.51 5.91 6.60 5.97 6.38 5.79 6.66 6.10 6.19 devel opment res ul ts i n the Republ i c of Congo? To wha t extent does the WBG hel p to bui l d/s trengthen exi s ti ng 6.25 7.23 7.08 5.62 6.14 7.49 5.99 7.61 6.60 6.48 6.55 6.59 country s ys tems i n the Republ i c of Congo? The WBG’s fi na nci a l i ns truments meet the needs of the 4.99 6.26 5.61 4.73 4.83 6.38 5.09 5.64 5.48 5.00 5.19 5.83 Republ i c of Congo The WBG meets the Republ i c of Congo’s needs for knowl edge 6.03 6.25 6.21 6.11 5.96 6.68 6.03 6.40 6.47 5.67 6.07 6.76 s ervi ces The WBG's knowl edge work a nd a cti vi ti es a re a da pta bl e to the Republ i c of Congo’s s peci fi c devel opment cha l l enges a nd 7.28 7.40 7.25 7.21 7.07 7.62 7.26 7.20 7.07 7.53 7.20 7.45 country ci rcums ta nces Overa l l , how s i gni fi ca nt a contri buti on do you bel i eve the WBG’s knowl edge work a nd a cti vi ti es ma ke to devel opment 7.44 7.68 7.54 7.65 7.39 8.00 7.61 7.53 7.64 7.47 7.56 7.68 res ul ts i n your country? Overa l l , how woul d you ra te the techni ca l qua l i ty of the WBG's 6.53 7.69 7.25 6.27 6.59 7.60 6.43 7.55 7.02 6.64 6.86 7.05 knowl edge work a nd a cti vi ti es ? The WBG ta kes deci s i ons qui ckl y i n the Republ i c of Congo 3.92 4.76 4.53 3.67 3.77 5.32 4.21 4.24 4.20 4.25 4.26 4.00 Where country s ys tems a re a dequa te, the WBG ma kes 7.50 7.60 7.67 7.28 7.38 7.88 7.33 7.78 7.81 7.05 7.65 6.89 a ppropri a te us e of them Yellow highlight indicates significant difference between Yes and No means. 107 World Bank Group Country Opinion Survey 2015: The Republic of Congo Appendix G: The Republic of Congo FY 2015 Questionnaire World Bank Group Country Survey FY15 – The Republic of Congo The World Bank Group is interested in gauging the views of clients and partners who are either involved in development in the Republic of Congo or who observe activities related to social and economic development. The following survey will give the World Bank Group’s team that works in the Republic of Congo, greater insight into how the Bank’s work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders, and to develop more effective strategies that support development in the Republic of Congo. A local independent firm has been hired to oversee the logistics of this survey. This ensures anonymity and confidentiality. We hope you’ll be candid. Finally, the survey relates to the World Bank Group’s work. The World Bank Group consists of IBRD, IDA, IFC, MIGA, and ICSID. When responding to the survey, please consider the area of the World Bank Group with which you are most familiar. To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know�. PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. SECTION A: GENERAL ISSUES FACING THE REPUBLIC OF CONGO A1. In general would you say that the Republic of Congo is headed in ... ? 1 The right direction 2 The wrong direction 3 Not sure 108 World Bank Group Country Opinion Survey 2015: The Republic of Congo SECTION A: GENERAL ISSUES A2. Listed below are a number of development priorities in the Republic of Congo. Please identify which of the following you consider the most important development priorities in the Republic of Congo? (Choose no more than THREE) Social protection (e.g., pensions, targeted social 1 19 Education assistance) Poverty reduction (i.e., reducing inequality of income, 2 Food security 20 income redistribution) 3 Security/stabilization/reconstruction 21 Transport (e.g., roads, bridges, transportation) Public sector governance/reform (i.e., government 4 effectiveness, public financial management, public 22 Social cohesion expenditure, fiscal system reform) 5 Global/regional integration 23 Climate change (e.g., mitigation, adaptation) 6 Gender equity 24 Agricultural development 7 Private sector development 25 Trade and exports 8 Foreign direct investment 26 Crime and violence Economic growth (i.e., economic diversification, 9 Water and sanitation 27 industrialization) 10 Energy 28 Law and justice (e.g., judicial system) 11 Regional conflict and tensions 29 Regulatory framework 12 Job creation/employment 30 Communicable/non-communicable diseases 13 Rural development 31 Local governance and institutions 14 Financial markets 32 Natural resource management (e.g., oil, gas, mining) 15 Urban development 33 Anti corruption 16 Environmental sustainability 34 Disaster management 17 Equality of opportunity (i.e., equity) 35 Information and communications technology 18 Health 109 World Bank Group Country Opinion Survey 2015: The Republic of Congo SECTION A: GENERAL ISSUES A3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in the Republic of Congo? (Choose no more than THREE) 1 Water and sanitation 18 Security/stabilization/reconstruction 2 Equality of opportunity (i.e., equity) 19 Anti corruption Economic growth (i.e., economic diversification, 3 20 Private sector development industrialization) 4 Climate change (e.g., mitigation, adaptation) 21 Foreign direct investment 5 Regional conflict and tensions 22 Energy Public sector governance/reform (i.e., government 6 Global/regional integration 23 effectiveness, public financial management, public expenditure, fiscal system reform) 7 Gender equity 24 Social cohesion 8 Rural development 25 Education 9 Urban development 26 Natural resource management (e.g., oil, gas, mining) 10 Regulatory framework 27 Environmental sustainability 11 Local governance and institutions 28 Health Social protection (e.g., pensions, targeted social 12 29 Agricultural development assistance) 13 Law and justice (e.g., judicial system) 30 Disaster management 14 Transport (e.g., roads, bridges, transportation) 31 Job creation/employment 15 Crime and violence 32 Financial markets 16 Communicable/non-communicable diseases 33 Trade and exports 17 Information and communications technology 34 Food security 110 World Bank Group Country Opinion Survey 2015: The Republic of Congo SECTION A: GENERAL ISSUES A4. The World Bank Group’s “Shared Prosperity� goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity� in your country, which of the following TWO best illustrate how this would be achieved in the Republic of Congo? (Choose no more than TWO) 1 Better employment opportunities for young people 2 Better employment opportunities for women 3 Greater access to micro-finance for the poor 4 Greater voice and participation for citizens to help ensure greater accountability 5 Greater access to health and nutrition for citizens 6 Better entrepreneurial opportunities (i.e., to start small and medium sized businesses) 7 A growing middle class 8 Better opportunity for the poor who live in rural areas 9 Better opportunity for the poor who live in urban areas 10 Consistent economic growth 11 More reliable social safety net 12 Greater equity of fiscal policy 13 Education and training that better ensure job opportunity 14 Better quality public services 15 Other (please specify):_____________________________________ 111 World Bank Group Country Opinion Survey 2015: The Republic of Congo SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B1. How familiar are you with the work of the World Bank Group in the Republic of Congo? 1 2 3 4 5 6 7 8 9 10 Not familiar at all Extremely familiar B2. Overall, please rate your impression of the World Bank Group’s effectiveness in the Republic of Congo. 1 2 3 4 5 6 7 8 9 10 Not effective at all Very effective Don't know B3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help the Republic of Congo solve its most complicated development challenges? 1 2 3 4 5 6 7 8 9 10 To a very significant To no degree at all Don't know degree B4. When thinking about how the World Bank Group can have the most impact on development results in the Republic of Congo, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in the Republic of Congo? (Choose no more than THREE) Social protection (e.g., pensions, targeted social 1 19 Equality of opportunity (i.e., equity) assistance) 2 Security/stabilization/reconstruction 20 Regional conflict and tensions 3 Crime and violence 21 Private sector development 4 Transport (e.g., roads, bridges, transportation) 22 Water and sanitation 5 Agricultural development 23 Food security 6 Global/regional integration 24 Climate change (e.g., mitigation, adaptation) Poverty reduction (i.e., reducing inequality of 7 Gender equity 25 income, income redistribution) Public sector governance/reform (i.e., government 8 effectiveness, public financial management, public 26 Trade and exports expenditure, fiscal system reform) Economic growth (i.e., economic diversification, 9 Health 27 industrialization) 10 Rural development 28 Law and justice (e.g., judicial system) 11 Foreign direct investment 29 Local governance and institutions 12 Education 30 Regulatory framework 13 Energy 31 Communicable/non-communicable diseases 14 Social cohesion 32 Natural resource management (e.g., oil, gas, mining) 15 Job creation/employment 33 Information and communications technology 16 Financial markets 34 Anti corruption 17 Urban development 35 Disaster management 18 Environmental sustainability 112 World Bank Group Country Opinion Survey 2015: The Republic of Congo SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B5. When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in the Republic of Congo? Greatest Value Second Greatest Value (Choose only ONE) (Choose only ONE) 1 Convening/facilitating 2 Data and statistics 3 Policy advice, studies, analyses 4 Financial resources 5 Capacity development 6 Technical assistance 7 Mobilizing third party financial resources 8 Donor coordination Linkage to non-Bank expertise (e.g., South-South 9 knowledge sharing) 10 Strategy formulation (e.g., PRSP assistance) 11 Other (please specify): ________________________ How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in the Republic of Congo? (If you have NO exposure to/experience in any of the areas listed below, please respond “Don’t know�) Not effective Very Don't at all effective know Project implementation (or other organizational B6 1 2 3 4 5 6 7 8 9 10 strengthening) Citizen engagement (incorporating citizens' voices B7 1 2 3 4 5 6 7 8 9 10 into development) Policy design (for clarity and better incentives to B8 1 2 3 4 5 6 7 8 9 10 achieve development goals) When thinking about how to improve capacity building in the Republic of Congo to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (If you have NO exposure to/experience in any of the areas listed below, please respond “Don’t know�) Not important Very Don't at all important know Project implementation (or other organizational B9 1 2 3 4 5 6 7 8 9 10 strengthening) Citizen engagement (incorporating citizens' voices B10 1 2 3 4 5 6 7 8 9 10 into development) Policy design (for clarity and better incentives to B11 1 2 3 4 5 6 7 8 9 10 achieve development goals) 113 World Bank Group Country Opinion Survey 2015: The Republic of Congo SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B12. Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in the Republic of Congo? (Choose no more than TWO) 1 Staff too inaccessible 2 Not exploring alternative policy options 3 Not collaborating enough with stakeholders outside the Government 4 Its advice and strategies do not lend themselves to practical problem solving 5 Not enough public disclosure of its work 6 Arrogant in its approach 7 Not client focused 8 The credibility of its knowledge/data 9 World Bank Group’s processes too complex 10 Not willing to honestly criticize policies and reform efforts in the country 11 Too influenced by developed countries 12 Imposing technocratic solutions without regard to political realities 13 World Bank Group’s processes too slow (e.g., too bureaucratic in its operational policies and procedures) 14 Not aligned with other donors’ work 15 Not aligned with country priorities 16 Not adequately sensitive to political/social realities in the Republic of Congo 17 Not focused enough on issues that are unique to post-conflict countries 18 Inadequate number of World Bank Group staff members located in the country 19 Other (please specify): __________________________________________________ 20 Don’t know B13. Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in the Republic of Congo? (Choose no more than TWO) 1 Trust Fund management 2 Knowledge products/services (analytical work, studies, surveys, etc.) 3 Investment lending (financing specific projects) 4 Technical assistance (advice, best practice, international experience, etc.) 5 Capacity development 6 Policy based lending / budget support to the Government 7 Multi-sectoral approaches 8 Co-financing arrangements (i.e., with other donors, governments) 9 Sector-wide approaches 10 Emergency Recovery lending 11 Other (please specify): __________________________________________________ 12 Don’t know 114 World Bank Group Country Opinion Survey 2015: The Republic of Congo SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B14. To what extent do you believe that the World Bank Group’s work and support help the poorest in the Republic of Congo? (Select only ONE response) 1 To a fully sufficient degree 2 To a somewhat sufficient degree 3 To a somewhat insufficient degree 4 To a very insufficient degree 5 Don’t know B15. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) Academia/think tanks/research institutes/university 1 9 Beneficiaries groups 2 Donor community 10 Foundations 3 Media 11 UN and regional peace keeping forces 4 Local Government 12 Emerging donors 5 Private sector 13 UN agencies Regional organizations (e.g., African Union (AU), Central African Economic and Monetary 6 Parliament 14 Community (CAEMC), Economic Community of central African States (ECCAS)) 7 NGOs/Community Based Organizations (CBOs) 15 Other (please specify): ______________________ Vulnerable people (e.g., youth, women, autochthones, 8 16 Don’t know people with disability and albinos people) To what extent do you agree with the following statements about the World Bank Group’s work in the Republic of Congo? Strongly Strongly Don't disagree agree know Overall the World Bank Group currently plays a B16 relevant role in development in the Republic of 1 2 3 4 5 6 7 8 9 10 Congo The World Bank Group’s work is aligned with what I B17 consider the development priorities for the Republic 1 2 3 4 5 6 7 8 9 10 of Congo The World Bank Group supports programs and B18 1 2 3 4 5 6 7 8 9 10 strategies that are realistic for the Republic of Congo The World Bank Group treats clients and B19 1 2 3 4 5 6 7 8 9 10 stakeholders in the Republic of Congo with respect 115 World Bank Group Country Opinion Survey 2015: The Republic of Congo SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP To what extent is the World Bank Group an effective development partner in the Republic of Congo, in terms of each of the following? To no To a very Don't degree at significant know all degree B20 Responsiveness to needs 1 2 3 4 5 6 7 8 9 10 Flexibility (in terms of the institution’s products and B21 1 2 3 4 5 6 7 8 9 10 services) Flexibility (in terms of changing country B22 1 2 3 4 5 6 7 8 9 10 circumstances) B23 Being inclusive 1 2 3 4 5 6 7 8 9 10 B24 Openness (sharing data and other information) 1 2 3 4 5 6 7 8 9 10 B25 Staff accessibility 1 2 3 4 5 6 7 8 9 10 B26 Straightforwardness and honesty 1 2 3 4 5 6 7 8 9 10 Ease of access to the people at the World Bank B27 Group who are making decisions important to my 1 2 3 4 5 6 7 8 9 10 work B28 Collaboration with civil society 1 2 3 4 5 6 7 8 9 10 B29 Collaboration with the UN 1 2 3 4 5 6 7 8 9 10 B30 Collaboration with the Government 1 2 3 4 5 6 7 8 9 10 Collaboration with other donors and development B31 1 2 3 4 5 6 7 8 9 10 partners B32 Collaboration with the private sector 1 2 3 4 5 6 7 8 9 10 The speed in which it gets things accomplished on B33 1 2 3 4 5 6 7 8 9 10 the ground B34 Being a long-term partner 1 2 3 4 5 6 7 8 9 10 B35. To be a more effective development partner in the Republic of Congo, do you believe that the World Bank Group should have… ? (Select only ONE response) The current level of local presence More local presence Less local presence Don't know is adequate B36. In the past year, have you seen more, less, or just about the same level of effective collaboration between the UN and the World Bank Group in your country? (Select only ONE response) More effective The same level of effective Less effective Don't know collaboration collaboration collaboration 116 World Bank Group Country Opinion Survey 2015: The Republic of Congo SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B37. When World Bank Group assisted reform efforts fail or are slow to take place, which THREE of the following would you attribute this to? (Choose no more than THREE) 1 The World Bank Group does not do adequate follow through/follow-up 2 Poor donor coordination 3 The World Bank Group is not sensitive enough to political/social realities on the ground 4 Lack of/inadequate levels of capacity in Government 5 There is not an adequate level of citizen/civil society participation 6 The World Bank Group works too slowly 7 The Government works inefficiently 8 Political pressures and obstacles 9 Reforms are not well thought out in light of country challenges 10 Ongoing conflict and instability 11 Inadequate funding 12 Absence of leverage (e.g., HIPC, ITIE, ongoing program) 13 Other (please specify): ________________________________________ 117 World Bank Group Country Opinion Survey 2015: The Republic of Congo SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C1. In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in the Republic of Congo? Not important Very Don't at all important know 1 Crime and violence 1 2 3 4 5 6 7 8 9 10 2 Financial markets 1 2 3 4 5 6 7 8 9 10 3 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10 4 Anti corruption 1 2 3 4 5 6 7 8 9 10 5 Regional conflict and tensions 1 2 3 4 5 6 7 8 9 10 6 Law and justice (e.g., judicial system) 1 2 3 4 5 6 7 8 9 10 7 Urban development 1 2 3 4 5 6 7 8 9 10 8 Environmental sustainability 1 2 3 4 5 6 7 8 9 10 9 Regulatory framework 1 2 3 4 5 6 7 8 9 10 10 Information and communications technology 1 2 3 4 5 6 7 8 9 10 Poverty reduction (i.e., reducing inequality of income, 11 1 2 3 4 5 6 7 8 9 10 income redistribution) 12 Gender equity 1 2 3 4 5 6 7 8 9 10 13 Private sector development 1 2 3 4 5 6 7 8 9 10 14 Foreign direct investment 1 2 3 4 5 6 7 8 9 10 15 Local governance and institutions 1 2 3 4 5 6 7 8 9 10 16 Water and sanitation 1 2 3 4 5 6 7 8 9 10 17 Trade and exports 1 2 3 4 5 6 7 8 9 10 Economic growth (i.e., economic diversification, 18 1 2 3 4 5 6 7 8 9 10 industrialization) 19 Energy 1 2 3 4 5 6 7 8 9 10 20 Disaster management 1 2 3 4 5 6 7 8 9 10 Public sector governance/reform (i.e., government 21 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10 expenditure, fiscal system reform) 22 Job creation/employment 1 2 3 4 5 6 7 8 9 10 23 Social cohesion 1 2 3 4 5 6 7 8 9 10 24 Communicable/non-communicable diseases 1 2 3 4 5 6 7 8 9 10 25 Equality of opportunity (i.e., equity) 1 2 3 4 5 6 7 8 9 10 26 Health 1 2 3 4 5 6 7 8 9 10 27 Rural development 1 2 3 4 5 6 7 8 9 10 28 Global/regional integration 1 2 3 4 5 6 7 8 9 10 29 Food security 1 2 3 4 5 6 7 8 9 10 30 Natural resource management (e.g., oil, gas, mining) 1 2 3 4 5 6 7 8 9 10 31 Security/stabilization/reconstruction 1 2 3 4 5 6 7 8 9 10 32 Social protection (e.g., pensions, targeted social assistance) 1 2 3 4 5 6 7 8 9 10 33 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10 34 Agricultural development 1 2 3 4 5 6 7 8 9 10 35 Education 1 2 3 4 5 6 7 8 9 10 118 World Bank Group Country Opinion Survey 2015: The Republic of Congo SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C2. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in the Republic of Congo? (If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know�) Not effective Very Don't at all effective know 1 Anti corruption 1 2 3 4 5 6 7 8 9 10 2 Information and communications technology 1 2 3 4 5 6 7 8 9 10 3 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10 4 Crime and violence 1 2 3 4 5 6 7 8 9 10 5 Regional conflict and tensions 1 2 3 4 5 6 7 8 9 10 6 Law and justice (e.g., judicial system) 1 2 3 4 5 6 7 8 9 10 7 Urban development 1 2 3 4 5 6 7 8 9 10 8 Environmental sustainability 1 2 3 4 5 6 7 8 9 10 9 Regulatory framework 1 2 3 4 5 6 7 8 9 10 10 Communicable/non-communicable diseases 1 2 3 4 5 6 7 8 9 10 Poverty reduction (i.e., reducing inequality of income, 11 1 2 3 4 5 6 7 8 9 10 income redistribution) 12 Gender equity 1 2 3 4 5 6 7 8 9 10 13 Private sector development 1 2 3 4 5 6 7 8 9 10 14 Foreign direct investment 1 2 3 4 5 6 7 8 9 10 15 Local governance and institutions 1 2 3 4 5 6 7 8 9 10 16 Water and sanitation 1 2 3 4 5 6 7 8 9 10 17 Trade and exports 1 2 3 4 5 6 7 8 9 10 Economic growth (i.e., economic diversification, 18 1 2 3 4 5 6 7 8 9 10 industrialization) 19 Energy 1 2 3 4 5 6 7 8 9 10 20 Disaster management 1 2 3 4 5 6 7 8 9 10 Public sector governance/reform (i.e., government 21 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10 expenditure, fiscal system reform) 22 Job creation/employment 1 2 3 4 5 6 7 8 9 10 23 Social cohesion 1 2 3 4 5 6 7 8 9 10 24 Financial markets 1 2 3 4 5 6 7 8 9 10 25 Equality of opportunity (i.e., equity) 1 2 3 4 5 6 7 8 9 10 26 Health 1 2 3 4 5 6 7 8 9 10 27 Rural development 1 2 3 4 5 6 7 8 9 10 28 Global/regional integration 1 2 3 4 5 6 7 8 9 10 29 Food security 1 2 3 4 5 6 7 8 9 10 30 Education 1 2 3 4 5 6 7 8 9 10 31 Security/stabilization/reconstruction 1 2 3 4 5 6 7 8 9 10 32 Social protection (e.g., pensions, targeted social assistance) 1 2 3 4 5 6 7 8 9 10 33 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10 34 Agricultural development 1 2 3 4 5 6 7 8 9 10 35 Natural resource management (e.g., oil, gas, mining) 1 2 3 4 5 6 7 8 9 10 119 World Bank Group Country Opinion Survey 2015: The Republic of Congo SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C3. Where are the World Bank Group’s decisions made primarily that support the program in the Republic of Congo? (Select only ONE response) 1 At the Headquarters (in Washington D.C.) 2 In the country 3 Don’t know C4. To what extent does the World Bank Group’s work help to achieve development results in the Republic of Congo? 1 2 3 4 5 6 7 8 9 10 To no degree at To a very Don't know all significant degree C5. To what extent does the World Bank Group help to build/strengthen existing country systems (e.g., procurement, financial management, etc.) in the Republic of Congo? 1 2 3 4 5 6 7 8 9 10 To no degree at To a very Don't know all significant degree To what extent do you agree with the following statements about the World Bank Group in the Republic of Congo? Strongly Strongly Don't disagree agree know The World Bank Group’s financial instruments C6 (i.e., investment lending, Trust Funds, etc.) 1 2 3 4 5 6 7 8 9 10 meet the needs of the Republic of Congo The World Bank Group meets the Republic of C7 Congo’s needs for knowledge services (e.g., 1 2 3 4 5 6 7 8 9 10 research, analysis, data, technical assistance) C8. To what extent do you believe the World Bank Group measures and corrects its work in real time in the Republic of Congo? 1 2 3 4 5 6 7 8 9 10 To a very significant To no degree at all Don't know degree PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 120 World Bank Group Country Opinion Survey 2015: The Republic of Congo SECTION D: THE WORLD BANK GROUP’S KNOWLEDGE WORK AND ACTIVITIES (i.e., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) D1. How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never In the Republic of Congo, to what extent do you believe that the World Bank Group’s knowledge work and activities: To no To a very Don't degree at significant know all degree D2 Are timely 1 2 3 4 5 6 7 8 9 10 Include appropriate level of stakeholder D3 1 2 3 4 5 6 7 8 9 10 involvement during preparation D4 Lead to practical solutions 1 2 3 4 5 6 7 8 9 10 Are accessible (well written and easy to D5 1 2 3 4 5 6 7 8 9 10 understand) Are source of relevant information on global D6 1 2 3 4 5 6 7 8 9 10 good practices D7 Are adequately disseminated 1 2 3 4 5 6 7 8 9 10 D8 Are translated enough into local language 1 2 3 4 5 6 7 8 9 10 Are adaptable to the Republic of Congo’s D9 specific development challenges and country 1 2 3 4 5 6 7 8 9 10 circumstances D10. Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make to development results in your country? 1 2 3 4 5 6 7 8 9 10 Not significant at all Very significant Don't know D11. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 1 2 3 4 5 6 7 8 9 10 Very low Very high technical Don't know technical quality quality 121 World Bank Group Country Opinion Survey 2015: The Republic of Congo SECTION E: WORKING WITH THE WORLD BANK GROUP To what extent do you agree/disagree with the following statements? Strongly Strongly Don't disagree agree know The World Bank Group disburses funds E1 1 2 3 4 5 6 7 8 9 10 promptly The World Bank Group effectively monitors E2 and evaluates the projects and programs it 1 2 3 4 5 6 7 8 9 10 supports The World Bank Group’s approvals and E3 1 2 3 4 5 6 7 8 9 10 reviews are done in a timely fashion The World Bank Group’s “Safeguard Policy� E4 1 2 3 4 5 6 7 8 9 10 requirements are reasonable The World Bank Group’s conditions on its E5 1 2 3 4 5 6 7 8 9 10 lending are reasonable The World Bank Group takes decisions quickly E6 1 2 3 4 5 6 7 8 9 10 in the Republic of Congo Working with the World Bank Group increases E7 1 2 3 4 5 6 7 8 9 10 the Republic of Congo’s institutional capacity Where country systems (e.g., procurement, financial management, etc.) are adequate, the E8 1 2 3 4 5 6 7 8 9 10 World Bank Group makes appropriate use of them The World Bank Group provides effective E9 implementation support (i.e., supervision of 1 2 3 4 5 6 7 8 9 10 projects) E10. To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public partnerships in the Republic of Congo? 1 2 3 4 5 6 7 8 9 10 To a very significant To no degree at all Don't know degree E11. Which of the following best describes the way the World Bank Group operates in the Republic of Congo? (Select only one response) 1 The World Bank Group takes too much risk in the Republic of Congo 2 The World Bank Group does not take enough risk in the Republic of Congo 3 The World Bank Group’s approach to risk is appropriate 4 Don’t know 122 World Bank Group Country Opinion Survey 2015: The Republic of Congo SECTION E: WORKING WITH THE WORLD BANK GROUP E12. Which of the following best describes the WBG’s support in the Republic of Congo? (Select only one response) The World Bank Group is sufficiently selective and focuses on the most important development challenges in 1 the Republic of Congo The World Bank Group is not sufficiently selective in the Republic of Congo, and it is involved in too many areas 2 of development 3 Don’t know E13. To what extent do you believe the World Bank Group is adequately staffed in the Republic of Congo? 1 2 3 4 5 6 7 8 9 10 To a very To no degree at all Don't know significant degree 123 World Bank Group Country Opinion Survey 2015: The Republic of Congo SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN THE REPUBLIC OF CONGO F1. Which of the following SHOULD the World Bank Group do to make itself of greater value in the Republic of Congo? (Choose no more than TWO) 1 Provide more adequate data/knowledge/statistics/figures on the Republic of Congo’s economy 2 Ensure greater selectivity in its work 3 Offer more innovative financial products 4 Improve the competitiveness of its financing compared to markets (e.g., cost, timeliness, other terms) 5 Reach out more to groups outside of Government 6 Work faster 7 Improve the quality of its experts as related to the Republic of Congo’s specific challenges 8 Offer more innovative knowledge services 9 Collaborate more effectively with Government clients (e.g., national, state, local) 10 Increase the level of capacity development in the country 11 Reduce the complexity of obtaining World Bank Group financing 12 Increase availability of Fee-Based services (reimbursable advisory services) 13 Increase the level of World Bank Group staffing in the Republic of Congo’s office 14 Other (please specify): ______________________________________________ F2. When considering the combination of services that the World Bank Group offers in the Republic of Congo, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in the Republic of Congo? (Select only ONE response) 1 Financial services 2 Knowledge products 3 Convening services 4 None of the above 5 The combination is appropriate for the Republic of Congo 6 Don’t know 124 World Bank Group Country Opinion Survey 2015: The Republic of Congo SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN THE REPUBLIC OF CONGO F3. Please answer the following questions: (Choose no more than THREE for each column) A. Which THREE areas below would B. Which THREE areas benefit most from the World Bank below would benefit most Group playing a leading role among from other donors in the international partners in the Republic of Congo? Republic of Congo? 1 Social safety nets 2 Public financial management 3 Reducing violence 4 Access to justice systems 5 Security mechanisms 6 Conflict resolution mechanisms 7 Access to basic services 8 Capacity of state institutions 9 Jobs 10 Improving livelihoods 11 Social cohesion Stimulating dialogue to promote peace and 12 stability F4. What should the World Bank Group do to improve collaboration with the UN in the field? (Choose no more than THREE) 1 Share more information about the World Bank Group’s activities, products, and knowledge Collaborate on analysis, assessments and planning, including on rapid assessments on emerging crisis and 2 changing circumstances when both institutions are engaged 3 Develop joint or complementary projects with the UN, leveraging each organization’s comparative advantages 4 Develop guidelines, framework and tools to facilitate operational cooperation and cross-financing 5 Organize more joint meetings and missions with the UN 6 Involve UN experts to a greater degree in World Bank Group activities 7 Other (please specify): ______________________________________________ 125 World Bank Group Country Opinion Survey 2015: The Republic of Congo SECTION G: COMMUNICATION AND INFORMATION SHARING G1. How do you get most of your information about economic and social development issues in the Republic of Congo? (Choose no more than TWO) 1 Periodicals 6 International television 2 International newspapers 7 Local newspapers 3 Local radio 8 Internet 4 International radio 9 Social media (blogs, Facebook, Twitter, YouTube, Flickr) 5 Local television 10 Other (please specify): ____________________ G2. How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Direct contact with World Bank Group (i.e., 1 5 World Bank Group’s website face to face meetings/discussions) 2 e-Newsletters 6 Social media (blogs, Facebook, Twitter, YouTube, Flickr) World Bank Group’s seminars/workshops/ 3 7 Mobile phones conferences World Bank Group’s publications and other 4 8 Other (please specify): ____________________ written materials Are you aware of the World Bank Group’s Access to Information Policy under which the G3 Yes No Bank will now disclose any information in its possession that is not on a list of exceptions? Have you requested information from the World Bank Group on its activities in the past G4 Yes No year? (If YES please go to Question G5; if NO please go to G6) G5 Were you able to obtain this information? Yes No G6 Do you have access to the Internet? Yes No G7 Do you use/have you used the World Bank Group website? Yes No G8. Which Internet connection do you use primarily when visiting a World Bank Group website? 1 High speed/WiFi 2 Dial-up Please rate how much you agree with the following statements. Strongly Strongly Don't disagree agree know I find the World Bank Group’s websites easy to G9 navigate. (Only answer if you have used a World Bank 1 2 3 4 5 6 7 8 9 10 Group website) I find the information on the World Bank Group’s G10 websites useful. (Only answer if you have used a World 1 2 3 4 5 6 7 8 9 10 Bank Group website) The World Bank Group’s social media channels (e.g., G11 blogs, Facebook, Twitter, YouTube, Flickr) are valuable 1 2 3 4 5 6 7 8 9 10 sources of information about the institution When I need information from the World Bank Group I G12 know how to find it (e.g., whom to call, where to reach 1 2 3 4 5 6 7 8 9 10 them, etc.) The World Bank Group is responsive to my information G13 1 2 3 4 5 6 7 8 9 10 requests and inquiries 126 World Bank Group Country Opinion Survey 2015: The Republic of Congo SECTION H: BACKGROUND INFORMATION H1. Which of the following best describes your current position? (Select only ONE response) 1 Office of the President, Prime Minister 11 NGO/Community Based Organization 2 Office of Minister 12 Media (press, radio, TV, web, etc.) Independent Government Institution (i.e., Regulatory 3 Office of Parliamentarian 13 Agency, Central Bank/oversight institution) Employee of a Ministry, Ministerial 4 14 Trade Union Department or Implementation Agency Project Management Unit (PMU) overseeing implementation of project/ 5 15 Faith-Based Group Consultant/Contractor working on World Bank Group supported project/program 6 Local Government Office or Staff 16 Youth Group 7 Bilateral/Multilateral Agency 17 Academia/Research Institute/Think Tank 8 Private Sector Organization 18 Judiciary Branch 9 Private Foundation 19 Other (please specify): ________________________ 10 Financial Sector/Private Bank H2. Please identify the primary specialization of your work. (Select only ONE response) 1 Water 12 Gender 2 Social protection and labor 13 Transport and ICT 3 Fragility, conflict and violence 14 Urban, rural, and social development 4 Environment and natural resources 15 Governance 5 Public-private partnerships 16 Poverty 6 Education 17 Jobs 7 Health, nutrition, and population 18 Agriculture 8 Energy and extractives 19 Climate Change 9 Macroeconomics and fiscal management 20 Generalist (specialized in multiple sectors) 10 Trade and competitiveness 21 Other (please specify): ____________________ 11 Finance and markets H3. Which one of the following best describes your level of interaction with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? (Select only ONE response) 1 I currently collaborate with the World Bank Group 2 I have previously collaborated with the World Bank Group 3 Both of the above (I currently collaborate and previously have collaborated with the World Bank Group) 4 I have never collaborated with the World Bank Group 127 World Bank Group Country Opinion Survey 2015: The Republic of Congo SECTION H: BACKGROUND INFORMATION H4. Which of the following agencies of the World Bank Group do you primarily engage with in the Republic of Congo? (Select only ONE response) 1 The World Bank (IDA) 2 The International Finance Corporation (IFC) 3 The Multilateral Investment Guarantee Agency (MIGA) 4 Other (please specify):___________________________ H5. Do your projects involve both the World Bank and the IFC? (If YES please go to Question H6; If NO please go to H7) 1 Yes 2 No H6. If yes, what was your view of how the two institutions work together in the Republic of Congo? (Select only ONE response) 1 The two institutions work well together 2 The way the two institutions work together needs improvement 3 The two institutions do not work well together 4 Don’t know H7. Which of the following describes most of your exposure to the World Bank Group in the Republic of Congo? (Choose no more than TWO) 1 Observer (i.e., follow in media, discuss in informal conversations, etc.) 2 Use World Bank Group reports/data 3 Engage in World Bank Group related/sponsored events/activities 4 Collaborate as part of my professional duties 5 Use World Bank Group website for information, data, research, etc. H8. What’s your gender? 1 Female 2 Male H9. Which best represents your geographic location? 1 Brazzaville 2 Pointe Noire 3 Dolisie 4 Ngo 5 Ouesso Thank you for completing the survey! 128