The World Bank Implementation Status & Results Report Tonga Digital Government Support Project (P154943) Tonga Digital Government Support Project (P154943) EAST ASIA AND PACIFIC | Tonga | Digital Development Global Practice | IBRD/IDA | Investment Project Financing | FY 2019 | Seq No: 1 | ARCHIVED on 27-Sep-2019 | ISR38433 | Implementing Agencies: Kingdom of Tonga, Ministry of Finance Key Dates Key Project Dates Bank Approval Date: 09-May-2019 Effectiveness Date: 12-Aug-2019 Planned Mid Term Review Date: 18-Oct-2021 Actual Mid-Term Review Date: Original Closing Date: 31-May-2024 Revised Closing Date: 31-May-2024 pdoTable Project Development Objectives Project Development Objective (from Project Appraisal Document) The objective of the Project is to improve the Recipient’s capacity for digital public service delivery. Has the Project Development Objective been changed since Board Approval of the Project Objective? No Components Table Name 1. Enabling Environment and Continuous Improvement:(Cost $0.75 M) 2. Government Enterprise Architecture:(Cost $0.60 M) 3. Core Registries: Civil Registration and National ID Systems:(Cost $1.40 M) 4. Digital Government Infrastructure:(Cost $1.40 M) 5. Project Management:(Cost $0.50 M) Overall Ratings Name Previous Rating Current Rating Progress towards achievement of PDO -- ►Moderately Satisfactory Overall Implementation Progress (IP) -- ►Moderately Satisfactory Overall Risk Rating -- ►Substantial Implementation Status and Key Decisions 1. Effectiveness: The Project was declared effective on August 12, 2019. 9/27/2019 Page 1 of 8 The World Bank Implementation Status & Results Report Tonga Digital Government Support Project (P154943) 2. Digital Government Strategy (Component 1): Cabinet approved the Tonga Digital Government Support Framework (DGSF) in December 2018; preparation was supported through the Project Preparation Advance (PPA). The framework sets out the Government's medium-term plan for digital government. The Ministry of Finance (MOF) is tasked with creating country-wide awareness about this framework/plan; and is recommended to do so in collaboration with other key stakeholder ministries, especially MEIDECC and MOJ. 3. Project Workplan: MOF with support of the Central Services Unit (CSU) is designing the Project workplan. Priority tasks are to recruit the following firms/individuals: • Project Management TA (Component 5) - Individual Consultant: responsible for day to day planning and monitoring of the Project. • Enterprise Architecture (Component 2 - including process mapping) TA - Consulting firm: to support the development of a Tonga Enterprise Architecture Framework (TEAF) for the Government. • Cybersecurity TA (Component 1) - Consulting firm: to support Government cybersecurity strengthening and capacity building. • Legal and Regulatory Framework TA (Components 1 and 3) - Consulting firm: to assist the Government with reforming legal environment that can support the Government's digital ID and civil registration upgrade, particularly legislation on civil registration, data sharing, cybersecurity/personal privacy etc. • Digital ID and Civil Registration TA (Component 2) - Consulting firm: to support the technical design of a system to upgrade and link the existing civil registration (CR) system to the National ID (NID) system. 4. Government ICT Infrastructure Linkages: Government has invested budget funds in a Government network and Data Centre. Implementation is still ongoing and some technical and management issues have been raised with Government for follow up action. 5. Procurement: the World Bank has approved the Procurement Plan subject to elimination of duplicate entries. 6. Financial Management: Project Accounting Officer: Recruitment of a Project Accounting Officer is underway. It is expected that someone will be appointed by end September, 2019. Risks Systematic Operations Risk-rating Tool Risk Category Rating at Approval Previous Rating Current Rating Political and Governance ►Substantial -- ►Substantial Macroeconomic ►Moderate -- ►Moderate Sector Strategies and Policies ►Moderate -- ►Moderate Technical Design of Project or Program ►Substantial -- ►Substantial Institutional Capacity for Implementation and Sustainability ►High -- ►High Fiduciary ►Moderate -- ►Moderate Environment and Social ►Low -- ►Low Stakeholders ►Low -- ►Low Other ►Low -- ►Low Overall ►Substantial -- ►Substantial Results PDO Indicators by Objectives / Outcomes 9/27/2019 Page 2 of 8 The World Bank Implementation Status & Results Report Tonga Digital Government Support Project (P154943) Implement Digital Government IN00740221 ►Government Enterprise Architecture Developed and Operational (Yes/No, Custom) Baseline Actual (Previous) Actual (Current) End Target Value No -- No Yes Date 15-Dec-2018 -- 23-Aug-2019 15-Dec-2023 This indicator will monitor whether the Government Enterprise Architecture has been developed and is operational and Comments: will be supported under component 2 of the project. IN00740222 ►Unique National ID numbers assigned at birth registration (Yes/No, Custom) Baseline Actual (Previous) Actual (Current) End Target Value No -- No Yes Date 15-Dec-2018 -- 23-Aug-2019 15-Dec-2023 This indicator will track whether a system has been put in place to assign unique National ID numbers at birth registration, Comments: and will be supported under component 3 of the project. IN00740223 ►Number of public and private sector service providers using National ID system for digital identify authentication (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 -- 0.00 6.00 Date 15-Dec-2018 -- 23-Aug-2019 15-Dec-2023 This indicator will monitor the number of public and private sector service providers using National ID system for digital Comments: identify authentication IN00740224 ►Number of National Portal Visits Per Year (Number (Thousand), Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 -- 0.00 12.00 Date 15-Dec-2018 -- 23-Aug-2019 15-Dec-2023 This indicator will track the number of portal visits (cumulative per year) and will be supported under component 4 of the Comments: project. Intermediate Results Indicators by Components 1. Enabling Environment and Continuous Improvement IN00740225 ►Digital Government Strategic Framework Completed (Yes/No, Custom) Baseline Actual (Previous) Actual (Current) End Target 9/27/2019 Page 3 of 8 The World Bank Implementation Status & Results Report Tonga Digital Government Support Project (P154943) Value No -- Yes Yes Date 15-Dec-2018 -- 23-Aug-2019 15-Dec-2023 This indicator will monitor whether the Digital Government Strategic Framework has been completed, and will be Comments: supported under component 1 of the project. IN00740230 ►Legislation for electronic transactions approved by cabinet (Yes/No, Custom) Baseline Actual (Previous) Actual (Current) End Target Value No -- No Yes Date 15-Dec-2018 -- 23-Aug-2019 15-Dec-2023 This indicator will be monitor whether one of the key legislations, the legislation for electronic transactions has been Comments: approved by cabinet, and will be supported under component 1 of the project. IN00740233 ►Legislation for privacy and data protection approved by cabinet (Yes/No, Custom) Baseline Actual (Previous) Actual (Current) End Target Value No -- No Yes Date 15-Dec-2018 -- 23-Aug-2019 15-Dec-2020 This indicator will be monitor whether one of the key legislations, the legislation for privacy and data protection has been Comments: approved by cabinet, and will be supported under component 1 of the project. IN00740236 ►Number of government officials trained under the cybersecurity program (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 -- 0.00 75.00 Date 15-Dec-2018 -- 23-Aug-2019 15-Dec-2023 This indicator will be monitor the cumulative number of government officials that were trained under the cybersecurity Comments: program, and will be supported under component 1 of the project. IN00740238 ►Government officials trained under the cybersecurity program (female) (Number, Custom Breakdown) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 -- 0.00 38.00 Date 15-Dec-2018 -- 23-Aug-2019 15-Dec-2023 2. Government Enterprise Architecture IN00740229 ►Government Enterprise Architecture Designed (Yes/No, Custom) Baseline Actual (Previous) Actual (Current) End Target Value No -- No Yes 9/27/2019 Page 4 of 8 The World Bank Implementation Status & Results Report Tonga Digital Government Support Project (P154943) Date 15-Dec-2018 -- 23-Aug-2019 15-Dec-2023 This indicator will monitor whether the enterprise architecture has been designed and will be supported under component Comments: 2 of the project 3. Core Registries: Civil Registration and National ID Systems IN00740227 ►CR upgrade completed (Yes/No, Custom) Baseline Actual (Previous) Actual (Current) End Target Value No -- No Yes Date 15-Dec-2018 -- 23-Aug-2019 15-Dec-2023 This indicator will track whether the CRVS upgrade has completed, and will be supported under component 3 of the Comments: project. IN00740231 ►ID System upgrade completed (Yes/No, Custom) Baseline Actual (Previous) Actual (Current) End Target Value No -- No Yes Date 15-Dec-2018 -- 23-Aug-2019 15-Dec-2023 This indicator will monitor whether the national ID system upgrade has been completed, and will be supported under Comments: component 3 of the project. IN00740235 ►CR and National ID Systems linkage in Place (Yes/No, Custom) Baseline Actual (Previous) Actual (Current) End Target Value No -- No Yes Date 15-Dec-2018 -- 23-Aug-2019 15-Dec-2023 This indicator will monitor whether the CRVS and National ID systems linkage is in place, and will be supported under Comments: component 3 of the project. IN00740237 ►Gender: The upgrade design of the CR system has been reviewed with a gender perspective and is gender-informed (Yes/No, Custom) Baseline Actual (Previous) Actual (Current) End Target Value No -- No Yes Date 15-Dec-2018 -- 23-Aug-2019 15-Dec-2023 This indicator will monitor whether the upgrade design of the CRVS system (e.g. datasets, data collection mechanism) has Comments: been reviewed with a gender perspective and is gender-informed, and includes appropriate linkages with the Health & ID Systems, and will be supported under component 3 of the project. 4. Digital Government Infrastructure IN00740226 ►Tonga G-Cloud designed (Yes/No, Custom) 9/27/2019 Page 5 of 8 The World Bank Implementation Status & Results Report Tonga Digital Government Support Project (P154943) Baseline Actual (Previous) Actual (Current) End Target Value No -- No Yes Date 15-Dec-2018 -- 23-Aug-2019 15-Dec-2023 This indicator will monitor whether the cloud based solution has been designed, and will be supported under component 4 Comments: of the project. IN00740234 ►National government portal designed and developed (Yes/No, Custom) Baseline Actual (Previous) Actual (Current) End Target Value No -- No Yes Date 15-Dec-2018 -- 23-Aug-2019 15-Dec-2023 This indicator will monitor whether the national government portal design has been completed and implemented and will Comments: be supported under component 4 of the project. IN00740239 ►Citizen engagement: feedback mechanism incorporated in national government portal (Yes/No, Custom) Baseline Actual (Previous) Actual (Current) End Target Value No -- No Yes Date 15-Dec-2018 -- 23-Aug-2019 15-Dec-2023 This indicator will monitor whether an appropriate CE feedback mechanism has been incorporated in the national Comments: government portal design and will be supported under component 4 of the project. IN00740240 ►Number of e-services developed under the project (Number) (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 -- 0.00 2.00 Date 15-Dec-2018 -- 23-Aug-2019 15-Dec-2023 This indicator will monitor the number of e-services that were developed under the project and will be supported under Comments: component 4 of the project IN00740241 ►Gender: Percentage of eServices users that are women (Percentage, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 -- 0.00 50.00 Date 15-Dec-2018 -- 23-Aug-2019 15-Dec-2023 Comments: This indicator will monitor the percentage of users of e-services developed under the project that are women 5. Project Management IN00740228 ►CE: Percentage of users report satisfaction with the reliability of digital services (disaggregated by gender) (Percentage, Custom) 9/27/2019 Page 6 of 8 The World Bank Implementation Status & Results Report Tonga Digital Government Support Project (P154943) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 -- 0.00 70.00 Date 15-Dec-2018 -- 23-Aug-2019 15-Dec-2023 This indicator will monitor the percentage of users that are satisfied with the reliability of digital services that has been Comments: developed under the project and will be disaggregated by gender. IN00740232 ►Percentage of users report satisfaction with the reliability of digital services (female) (Percentage, Custom Breakdown) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 -- 0.00 50.00 Date 14-Dec-2018 -- 23-Aug-2019 15-Dec-2022 Data on Financial Performance Disbursements (by loan) Project Loan/Credit/TF Status Currency Original Revised Cancelled Disbursed Undisbursed % Disbursed P154943 IDA-D4490 Effective USD 4.65 4.65 0.00 0.24 4.42 5.3% Key Dates (by loan) Project Loan/Credit/TF Status Approval Date Signing Date Effectiveness Date Orig. Closing Date Rev. Closing Date P154943 IDA-D4490 Effective 09-May-2019 15-Jul-2019 12-Aug-2019 31-May-2024 31-May-2024 Cumulative Disbursements 9/27/2019 Page 7 of 8 The World Bank Implementation Status & Results Report Tonga Digital Government Support Project (P154943) Restructuring History There has been no restructuring to date. Related Project(s) There are no related projects. 9/27/2019 Page 8 of 8