88563 Zambia Country Opinion Survey Report (July 2012 - June 2013) The World Bank Zambia Country Survey 2012 Table of Contents I. Objectives ...................................................................................3 II. Methodology ...............................................................................3 III. Demographics of the Sample.......................................................5 IV. General Issues facing Zambia ....................................................10 V. Overall Attitudes toward the World Bank .................................14 VI. Sectoral Effectiveness................................................................21 VII. World Bank Knowledge and Instruments ..................................25 VIII. How the World Bank Operates ..................................................37 IX. The Future Role of the World Bank in Zambia ...........................41 X. Communication and Openness..................................................45 XI. Appendices ................................................................................54 2 The World Bank Zambia Country Survey 2012 I. Objectives This survey was designed to achieve the following objectives:  Assist the World Bank in gaining a better understanding of how stakeholders in Zambia perceive the Bank;  Obtain systematic feedback from stakeholders in Zambia regarding:  Their views regarding the general environment in Zambia;  Their overall attitudes toward the World Bank in Zambia;  Overall impressions of the World Bank’s effectiveness and results, knowledge and research, and communication and information sharing in Zambia; and  Perceptions of the World Bank’s future role in Zambia.  Use data to help inform the Zambia country team’s strategy. II. Methodology In May and June 2012, 553 stakeholders of the World Bank in Zambia were invited to provide their opinions on the Bank’s assistance to the country by participating in a country survey. Participants in the survey were drawn from among the office of the President or Prime Minister, the office of a Minister, the office of a Parliamentarian; employees of a ministry, ministerial department, or implementation agency; consultants/contractors working on World Bank supported projects/programs; project management units (PMUs) overseeing implementation of a project; local government officials or staff; bilateral agencies; multilateral agencies; private sector organizations; private foundations; the financial sector/private banks; NGOs; community- based organizations; the media; independent government institutions; trade unions; faith-based groups; academia, research institutes or think tanks; the judiciary branch; and local citizens. A total of 312 stakeholders participated in the country survey (56%). Respondents either received and returned questionnaires via email or completed questionnaires with a representative of the fielding agency. Respondents were asked about: general issues facing Zambia, their overall attitudes toward the Bank; the World Bank’s effectiveness and results; the Bank’s knowledge; working with the World Bank; the Bank’s future role in Zambia, and the Bank’s communication and information sharing in Zambia: A. General Issues facing Zambia: Respondents were asked to indicate whether Zambia is headed in the right direction economically, politically, and socially, what they thought were the top three most important development priorities, and which areas would contribute most to reducing poverty and generating economic growth in Zambia. 3 The World Bank Zambia Country Survey 2012 II. Methodology (continued) B. Overall Attitudes toward the World Bank: Respondents were asked to rate their familiarity with the World Bank, the Bank’s effectiveness in Zambia, Bank staff preparedness, the extent to which the Bank should seek to influence the global development agenda, their agreement with various statements regarding the Bank’s work in Zambia, and the extent to which the Bank is an effective development partner. Respondents were also asked to indicate the sectoral areas on which it would be most productive for the Bank to focus its resources, the Bank’s greatest values and greatest weaknesses in its work, the most and least effective instruments in helping to reduce poverty in Zambia, with which groups the Bank should work more, and to what reasons respondents attributed failed or slow reform efforts. C. World Bank Effectiveness and Results: Respondents were asked to rate the extent to which the Bank’s work helps achieve sustainable development results in Zambia, the Bank’s level of effectiveness across thirty-six development areas, such as economic growth, and the extent to which the Bank meets Zambia’s need for knowledge services and financial instruments. D. The World Bank’s Knowledge: Respondents were asked to indicate how frequently they consult Bank knowledge/research, the areas on which the Bank should focus its research efforts, and to rate the effectiveness and quality of the Bank’s knowledge/research, including how significant of a contribution the Bank’s knowledge and research make to development results, the technical quality of the Bank’s knowledge and research, the effectiveness of the Bank providing linkage to non-Bank expertise, and the extent to which Zambia received value for money from fee-for-service products/services. E. Working with the World Bank: Respondents were asked to rate their level of agreement with a series of statements regarding working with the Bank, such as the World Bank’s “Safeguard Policy” requirements being reasonable, working with the World Bank increasing Zambia’s institutional capacity, and the Bank disbursing funds promptly. F. The Future Role of the World Bank in Zambia: Respondents were asked to rate how significant a role the Bank should play in Zambia’s development in the near future and to indicate what the Bank should do to make itself of greater value in Zambia. G. Communication and Information Sharing: Respondents were asked to indicate where they get information about economic and social development issues, how they prefer to receive information from the Bank, their access to the Internet, and their usage and evaluation of the Bank’s website and PICs. Respondents were asked about their awareness of the Bank’s Access to Information policy, past information requests from the Bank, and their level of agreement that they use more data from the World Bank as a result of the Bank’s Open Data policy. Respondents were also asked their level of agreement that they know how to find information from the Bank and that the Bank is responsive to information requests. H. Background Information: Respondents were asked to indicate their current position, specialization, whether they professionally collaborate with the World Bank, their exposure to the Bank in Zambia, and their geographic location. In addition, when possible, responses from respondents completing this year’s country survey were compared to responses from the 319 respondents (98% response rate) who completed the country survey in FY 2007 and the 208 respondents (58% response rate) who completed the survey in FY 2004. Notations and/or charts are included when these comparisons were possible. 4 The World Bank Zambia Country Survey 2012 III. Demographics of the Sample Current Position  For further analyses, the small number of consultants working on Bank-supported projects were combined with respondents from PMUs, respondents from bilateral agencies were combined with those from multilateral agencies, respondents from the financial sector/private banks were combined with those from the private sector, and the small number of respondents from the office of a Parliamentarian, local government, private foundations, trade unions, and the judiciary branch were included in the “Other” category. Note there were no respondents from the office of a Minister. 5 The World Bank Zambia Country Survey 2012 III. Demographics of the Sample (continued) Area of Primary Specialization 6 The World Bank Zambia Country Survey 2012 III. Demographics of the Sample (continued) Geographic Location  The majority of respondents indicated that they were located in the Lusaka province. Because of the small number of respondents from the Northern, Northwestern, Luapula, Muchinga, and Eastern provinces, these locations were combined into an “Other provinces” category for all further analyses. 7 The World Bank Zambia Country Survey 2012 III. Demographics of the Sample (continued) Professional Collaboration with the World Bank Exposure to the World Bank 8 The World Bank Zambia Country Survey 2012 III. Demographics of the Sample (continued) Familiarity with the World Bank  Across all respondents, familiarity with the Bank received a mean rating of 6.3 on a 10-point scale with 1 being not familiar at all and 10 being extremely familiar. This was significantly lower than the FY ’07 and FY ’04 surveys, in which familiarity with the Bank received a mean rating of 6.6 and 6.8, respectively, across all respondents.  Consultants on Bank projects and respondents from bilateral or multilateral agencies indicated the highest levels of familiarity whereas respondents from the office of the President and CBOs indicated significantly lower levels.  Respondents from the Lusaka and Copperbelt provinces had the highest levels of familiarity with the Bank whereas respondents from the Southern province had significantly lower levels of familiarity.  It should be noted that respondents’ ratings of familiarity with the Bank were significantly, strongly correlated with their impressions of the Bank’s overall effectiveness in Zambia as well as significantly, moderately correlated with their perceptions of the Bank’s ability to help achieve sustainable development results and the Bank’s relevance to Zambia’s development. 9 The World Bank Zambia Country Survey 2012 IV. General Issues facing Zambia Headed in the Right Direction  When asked whether Zambia was headed in the right or wrong direction economically, nearly three-quarters of all respondents indicated that Zambia was headed in the right direction. Over half of all respondents indicated that Zambia was headed in the right direction politically and exactly half of all respondents indicated that Zambia was headed in the right direction socially.  Majorities of respondents across all stakeholder groups and all geographic locations indicated that Zambia was headed in the right direction economically.  Pluralities of respondents across most stakeholder groups and most geographic locations indicated that Zambia was headed in the right direction politically, except respondents from bilateral or multilateral agencies who were more likely to indicate that they weren’t sure, local citizens and respondents from the Western province who were more likely to say Zambia was headed in the wrong direction politically.  Pluralities of respondents across most stakeholder groups and all geographic locations indicated that Zambia was headed in the right direction socially, except respondents from bilateral or multilateral agencies, the media, faith-based groups, and academia/research institutes who were more likely to indicate that they weren’t sure. 10 The World Bank Zambia Country Survey 2012 IV. General Issues facing Zambia (continued) Development Priority  Respondents indicated that education was the most important development priority in Zambia. Poverty reduction, job creation/employment, rural development, and agricultural development were also considered top priorities. Respondents from independent government institutions also indicated access to finance was a top priority and respondents from the Copperbelt province indicated that governance was a top priority.  In the FY ’07 country survey*, HIV/AIDS and other communicable diseases (32%), education (28%), and governance (26%) were considered the most important development priorities for Zambia. * Not all of the response options provided in the FY ’12 survey were provided in the FY ’ 07 survey. 11 The World Bank Zambia Country Survey 2012 IV. General Issues facing Zambia (continued) Reducing Poverty  Respondents indicated that education, job creation/employment, rural development, agricultural development, and access to finance would contribute most to reducing poverty in Zambia. Respondents from bilateral or multilateral agencies also indicated that inclusive economic growth would contribute to reducing poverty in Zambia.  In the FY ’07 country survey*, respondents felt that agriculture development (38%), education (36%), increasing employment (31%), and health (27%) would contribute most to poverty reduction in Zambia * Not all of the response options provided in the FY ’12 survey were provided in the FY ’07 survey. 12 The World Bank Zambia Country Survey 2012 IV. General Issues facing Zambia (continued) Economic Growth  Respondents indicated that agricultural development, education, access to finance, energy, jobs creation/employment, domestic private sector development, and trade and exports would contribute most to generating economic growth in Zambia. 13 The World Bank Zambia Country Survey 2012 V. Overall Attitudes toward the World Bank Focusing World Bank Resources  Respondents indicated that the Bank would have the most impact on development results in Zambia by focusing most of its attention and resources on rural development, education, agricultural development, and poverty reduction. Consultants on Bank projects/respondents from PMUs indicated that the Bank should also focus on domestic private sector development.  In the FY ’07 country survey*, respondents indicated that it would be most productive for the Bank to focus on education (30%) and employment (26%). * Not all of the response options provided in the FY ’12 survey were provided in the FY ’ 07 survey. 14 The World Bank Zambia Country Survey 2012 V. Overall Attitudes toward the World Bank (continued) The World Bank’s Overall Effectiveness  Across all respondents, ratings of the World Bank’s overall effectiveness in Zambia received a mean rating of 6.0 on a 10-point scale, with 1 being not effective at all and 10 being very effective. This was statistically similar to the FY ’07 and FY ’04 surveys, in which the Bank’s overall effectiveness received a mean rating of 6.1 and 5.8, respectively, across all respondents.  Although it was not a significant difference, respondent from academia/research institutes gave the highest ratings for the World Bank’s overall effectiveness in Zambia whereas respondents from faith-based groups and independent government institutions gave the lowest ratings. Respondents across all geographic locations had statistically similar ratings for the Bank’s overall effectiveness in Zambia. 15 The World Bank Zambia Country Survey 2012 V. Overall Attitudes toward the World Bank (continued) Achieving Sustainable Development Results  Across all respondents, the World Bank helping achieve sustainable development results in Zambia received a mean rating of 6.6 on a 10-point scale, with 1 being to no degree at all and 10 being to a very significant degree.  Although it was not a significant difference, respondents from the office of the President gave the highest ratings for the World Bank helping achieve sustainable development results in Zambia whereas respondents from faith-based groups gave the lowest ratings. Respondents across all geographic locations had statistically similar ratings for the World Bank helping achieve sustainable development results in Zambia. 16 The World Bank Zambia Country Survey 2012 V. Overall Attitudes toward the World Bank (continued) Staff Preparedness  Across all respondents, the World Bank’s staff being well prepared to help Zambia solve its most complicated development challenges received a mean rating of 6.9 on a 10-point scale, with 1 being to no degree at all and 10 being to a very significant degree.  Although it was not a significant difference, respondents from the office of the President gave the highest ratings for the World Bank’s staff being well prepared whereas respondents from faith-based groups gave the lowest ratings. Respondents across all geographic locations had statistically similar ratings for the World Bank’s staff being well prepared to help Zambia solve its most complicated development challenges. 17 The World Bank Zambia Country Survey 2012 V. Overall Attitudes toward the World Bank (continued) Greatest Value  Over half of all respondents indicated that the Bank’s greatest value to Zambia was its financial resources. The Bank’s technical assistance, training/capacity building, and policy advice were also considered of great value to Zambia.  Respondents in the FY ’07 country survey* indicated that the Bank’s greatest values to Zambia were its financial resources (44%), knowledge (40%), policy and economic advice (35%), and technical advice (25%). * Not all of the response options provided in the FY ’12 survey were provided in the FY ’07 survey. 18 The World Bank Zambia Country Survey 2012 V. Overall Attitudes toward the World Bank (continued) Greatest Weakness  Respondents indicated that the Bank’s greatest weaknesses in its work in Zambia were bring too influenced by developed countries and being too bureaucratic in its operational policies and procedures. The Bank imposing technocratic solutions without regard to political realities and there not being enough public disclosure of its work were also considered weaknesses. Consultants on Bank projects/respondents from PMUs also indicated that Bank processes are too slow and complex and respondents from the Western province indicated that the Bank is not adequately sensitive to political/social realities in Zambia.  Respondents in the FY ’07 survey* indicated that the Bank’s greatest weaknesses were being too influenced by the US (32%) and being too bureaucratic in its operational policies and procedures (29%). * Not all of the response options provided in the FY ’12 survey were provided in the FY ’07 survey. 19 The World Bank Zambia Country Survey 2012 V. Overall Attitudes toward the World Bank (continued) Attributing Slow or Failed Reform Efforts  When World Bank assisted reform efforts fail or are slow to take place, respondents indicated that they most often attribute this to an inadequate level of citizen/civil society participation, the government working inefficiently, the Bank not reaching out enough to non-state actors, and reforms not being well thought out in light of country challenges.  In addition, respondents from the media indicated that they most often attribute failed or slowed reform efforts to political pressures and the Bank working too slowly. Respondents from the Copperbelt province indicated that the Bank works too slowly. Respondents from the Central province indicated that there is an inadequate amount of consultation and respondents from the Western province indicated that the World Bank is not sensitive enough to political/social realities on the ground. 20 The World Bank Zambia Country Survey 2012 VI. Sectoral Effectiveness Specific Areas of Effectiveness  Respondents saw the Bank as most effective at economic growth and health, both receiving a mean rating of 7.1, across all respondents, on a 10-point scale with 1 being not effective at all and 10 being very effective. 21 The World Bank Zambia Country Survey 2012 VI. Sectoral Effectiveness (continued) Specific Areas of Effectiveness (continued)  There were significant stakeholder differences in their ratings of the Bank’s effectiveness across seven of these thirty-six areas. For the most part, respondents from the media had the highest ratings across these areas whereas respondents from CBOs and faith-based groups tended to have significantly lower ratings for the Bank’s effectiveness across these areas. Those areas with significant stakeholder group differences were:  “Transport”;  “Urban development”;  “Regulatory framework”;  “Communicable/non-communicable disease”;  “Water and sanitation”;  “Trade and exports”; and  “Social protection”.  There were significant differences between geographic locations in their ratings of the Bank’s effectiveness across eleven of these thirty-six areas. For the most part, respondents from the Copperbelt and Central provinces had the highest ratings across these areas whereas respondents from the Western province tended to have significantly lower ratings for the Bank’s effectiveness across these areas. Those areas with significant geographic location differences were:  “Anti-corruption”;  “Environmental sustainability”;  “Poverty reduction”;  “Energy”;  “Job creation/employment”;  “Rural development”;  “Global integration”;  “Education”;  “Social protection”;  “Public sector reform”; and  “Agricultural development”.  Responses across all stakeholder groups, geographic locations, and country surveys can be found in the Appendix. 22 The World Bank Zambia Country Survey 2012 VI. Sectoral Effectiveness (continued) Specific Areas of Effectiveness (continued)  Respondents in this year’s country survey gave significantly lower ratings for the Bank’s effectiveness at anti-corruption, law and justice, basic infrastructure, domestic private sector development, and social protection, but significantly higher effectiveness ratings for poverty reduction, gender, health, and public sector reform, compared to respondents in the FY ’07 country survey. 23 The World Bank Zambia Country Survey 2012 VI. Sectoral Effectiveness (continued) Drivers of Effectiveness To determine the key drivers of respondents’ ratings of the Bank’s overall effectiveness and ratings of its ability to help achieve sustainable development results in Zambia, bivariate correlational analyses were conducted using respondents’ ratings of the thirty-six specific areas of effectiveness. Correlational analyses, however, are not able to tell us exactly what is causing respondents’ ratings of the Bank’s overall effectiveness or ratings of its ability to help achieve sustainable development results. Rather, these analyses tell us that as ratings of effectiveness in one area increase, respondents’ ratings of the Bank’s overall effectiveness increase, or as ratings of effectiveness in one area increase, ratings of the Bank’s ability to help achieve sustainable development results increase. Thus, it can be inferred that respondents’ perceptions of effectiveness in one specific area are related to, or drive, respondents’ perceptions of the Bank’s overall effectiveness or perceptions of the Bank’s ability to help achieve sustainable development results.  Overall Effectiveness: Those specific areas with the highest Pearson Product-Moment correlations were determined to be the most closely related to perceptions of the Bank’s overall effectiveness, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the Bank’s overall effectiveness in Zambia. The areas determined to be key drivers from these analyses were:  The Bank’s effectiveness at crime and violence; and  The Bank’s effectiveness at economic growth.  Achieving Sustainable Development Results: Those specific areas with the highest Pearson Product-Moment correlations were determined to be the most closely related to perceptions of the Bank’s ability to help achieve sustainable development results in Zambia, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the Bank’s ability to help achieve sustainable development results. The areas determined to be key drivers from these analyses were:  The Bank’s effectiveness at food security;  The Bank’s effectiveness at governance;  The Bank’s effectiveness at education;  The Bank’s effectiveness at agricultural development;  The Bank’s effectiveness at job creation/employment; and  The Bank’s effectiveness at economic growth. 24 The World Bank Zambia Country Survey 2012 VII. World Bank Knowledge and Instruments Knowledge: Frequency of Use  A plurality of respondents indicated that they consulted World Bank knowledge and research a few times a year.  Respondents from bilateral or multilateral agencies indicated that they utilized Bank research weekly. Consultants on Bank-supported projects/respondents from PMUs indicated that they utilized Bank research monthly. Employees of ministries and respondents from the private sector/financial sector/private banks, NGOs, the media, academia/research institutes, and other organizations indicated that they utilized Bank research a few times a year. Local citizens indicated that they utilized Bank research at most a few times a year. Respondents from the office of the President indicated that they rarely utilized World Bank knowledge and research. Respondents from CBOs, independent government institution, and faith-based groups indicated that they never used Bank research.  Respondents from the Lusaka province indicated that they utilized Bank research a few times a year. Respondents from the Southern province indicated that they utilized Bank research at most a few times a year. Respondents from the Western and Copperbelt provinces indicated that they rarely utilized World Bank knowledge and research. Respondents from the Central province and Other provinces indicated that they never used Bank research. 25 The World Bank Zambia Country Survey 2012 VII. World Bank Knowledge and Instruments (continued) Knowledge: Meeting Zambia’s Knowledge Needs  Across all respondents, the extent to which the Bank meets Zambia’s needs for knowledge services received a mean rating of 6.2 on a 10-point scale, with 1 being to no degree at all and 10 being to a very significant degree.  Although it was not a significant difference, respondents from independent government institutions gave the highest ratings for the Bank meeting Zambia’s needs for knowledge services whereas respondents from faith-based groups and other organizations gave the lowest ratings. Respondents across all geographic locations gave statistically similar ratings for the Bank meeting Zambia’s needs for knowledge services. 26 The World Bank Zambia Country Survey 2012 VII. World Bank Knowledge and Instruments (continued) Knowledge: Focusing Bank Research  Respondents indicated that it would be most valuable for the Bank to focus its research and knowledge efforts on education, agricultural development, and poverty reduction. Domestic private sector development and job creation/employment were other research areas considered valuable. Respondents from bilateral or multilateral agencies also indicated that the Bank should focus its research on inclusive economic growth.  Respondents in the FY ’07 country survey indicated that it would be most valuable for the Bank to focus on education (40%) and health (28%) in Zambia. * Not all of the response options provided in the FY ’12 survey were provided in the FY ’ 07 survey. 27 The World Bank Zambia Country Survey 2012 VII. World Bank Knowledge and Instruments (continued) Knowledge: Effectiveness  Across all respondents, the effectiveness of the World Bank’s knowledge and research to provide support for program implementation received the highest mean rating, 6.9, on a 10-point scale with 1 being not at all effective and 10 being very effective.  Consultants on Bank projects/respondents from PMUs and respondents from the private sector/financial/private banks and independent government institutions gave the highest ratings for the effectiveness of the Bank’s knowledge and research to stimulate public debate/dialogue whereas respondents from faith- based groups, local citizens, and other organizations gave significantly lower ratings. Respondents from CBOs, the media, and independent government institutions gave the highest ratings for the effectiveness of the Bank’s knowledge and research to contribute to good policy making whereas respondents from bilateral or multilateral agencies, NGOs, faith-based groups, local citizens, and other organizations gave significantly lower ratings. Respondents from the media and faith-based groups gave the highest ratings for the effectiveness of the Bank’s knowledge and research to provide support for program implementation whereas respondents from bilateral or multilateral agencies, NGOs, and other organizations gave significantly lower ratings. Respondents across all stakeholder groups had statistically similar ratings for the effectiveness of the Bank’s knowledge and research in the other two areas.  Respondents across all geographic locations had statistically similar ratings for the effectiveness of the Bank’s knowledge and research in these areas. 28 The World Bank Zambia Country Survey 2012 VII. World Bank Knowledge and Instruments (continued) Knowledge: Qualities  Across all respondents, the World Bank’s knowledge and research being a source of relevant information on global good practices received the highest mean rating, 7.2, on a 10-point scale with 1 being to no degree at all and 10 being to a very significant degree.  Respondents from the Lusaka, Central, and Copperbelt provinces gave the highest ratings that the Bank’s research is accessible whereas respondents from the Western province gave significantly lower ratings. Respondents from the Lusaka and Copperbelt provinces gave the highest ratings that the Bank’s research is a source of relevant information on global good practices whereas respondents from the Southern, Western, and Other provinces gave significantly lower ratings. Respondents from the Copperbelt province gave the highest ratings that the Bank’s research is adequately disseminated whereas respondents from the Western and Other provinces gave significantly lower ratings. Respondents across all geographic locations had statistically similar ratings for the other qualities of the Bank’s research.  Respondents across all stakeholder groups had statistically similar ratings for these qualities of the Bank’s research. 29 The World Bank Zambia Country Survey 2012 VII. World Bank Knowledge and Instruments (continued) Knowledge: Contribution  Across all respondents, the significance of the contribution that the World Bank’s knowledge and research make to development results in Zambia received a mean rating of 6.8 on a 10-point scale, with 1 being not significant at all and 10 being very significant.  Although it was not a significant difference, respondents from the private sector/financial sector/private banks gave the highest ratings for the contribution that the Bank’s knowledge and research make to development results in Zambia whereas respondents from the office of the President gave the lowest ratings. Respondents across all geographic locations gave statistically similar ratings for the contribution that the Bank’s knowledge and research make to development results in Zambia. 30 The World Bank Zambia Country Survey 2012 VII. World Bank Knowledge and Instruments (continued) Knowledge: Technical Quality  Across all respondents, the technical quality of the World Bank’s knowledge and research received a mean rating of 7.5 on a 10-point scale, with 1 being very low technical quality and 10 being very high technical quality.  Although it was not a significant difference, respondents from academia/research institutes gave the highest ratings for the technical quality of the Bank’s knowledge and research whereas respondents from CBOs gave the lowest ratings. Respondents across all geographic locations gave statistically similar ratings for the technical quality of the Bank’s knowledge and research. 31 The World Bank Zambia Country Survey 2012 VII. World Bank Knowledge and Instruments (continued) Knowledge: Linkage to Non-Bank Expertise  Across all respondents, the Bank’s effectiveness at providing linkage to non-Bank expertise received a mean rating of 6.1 on a 10-point scale, with 1 being not effective at all and 10 being very effective.  Although it was not a significant difference, respondents from the office of the President gave the highest ratings for the Bank’s effectiveness at providing linkage to non-Bank expertise whereas respondents from academia/research institutes gave the lowest ratings. Respondents across all geographic locations gave statistically similar ratings for the Bank’s effectiveness at providing linkage to non-Bank expertise. 32 The World Bank Zambia Country Survey 2012 VII. World Bank Knowledge and Instruments (continued) Knowledge: Value for Money  Across all respondents, Zambia receiving value for money from the Bank’s fee-for- service products/service received a mean rating of 6.5 on a 10-point scale, with 1 being to no degree at all and 10 being to a very significant degree.  Although it was not a significant difference, local citizens gave the highest ratings for the value for money of the Bank’s fee-for-service products whereas respondents from independent government institutions gave the lowest ratings. Respondents across all geographic locations gave statistically similar ratings for the value for money of the Bank’s fee-for-service products. 33 The World Bank Zambia Country Survey 2012 VII. World Bank Knowledge and Instruments (continued) Instruments: Most Effective  Over half of all respondents indicated that the World Bank’s investment lending was its most effective instrument in helping Zambia reduce poverty. Respondents also indicated that the Banks capacity development, policy-based lending/budget support to the Government, and technical assistance were also quite effective. 34 The World Bank Zambia Country Survey 2012 VII. World Bank Knowledge and Instruments (continued) Instruments: Least Effective  Nearly a third of all respondents indicated that the Bank’s Trust Fund management was least effective in helping Zambia reduce poverty. A quarter of all respondents indicated that the World Bank’s knowledge products/service, policy-based lending/ budget support to the Government, technical assistance, and capacity development were least effective. 35 The World Bank Zambia Country Survey 2012 VII. World Bank Knowledge and Instruments (continued) Instruments: Meeting Zambia’s Needs  Across all respondents, agreement that the Bank’s financial instruments meet Zambia’s needs received a mean rating of 5.8 on a 10-point scale, with 1 being strongly disagree and 10 being strongly agree.  Although it was not a significant difference, respondents from academia/research institutes had the highest levels of agreement that the Bank’s financial instruments meet Zambia’s needs whereas respondents from faith-based groups and the office of the President had significantly lower levels of agreement. Respondents across all geographic locations had statistically similar levels of agreement that the Bank’s financial instruments meet Zambia’s needs. 36 The World Bank Zambia Country Survey 2012 VIII. How the World Bank Operates The World Bank’s Work in Zambia  In terms of its work, the World Bank currently playing a relevant role in development in Zambia received the highest mean level of agreement, 7.1, across all respondents, on a 10-point scale with 1 being strongly disagree and 10 being strongly agree.  Respondents in this year’s country survey had significantly higher levels of agreement that the Bank plays a relevant role in Zambia’s development, that the programs and strategies the Bank supports are realistic for Zambia, and that the Bank treats clients and stakeholders in Zambia with respect compared to respondents from the FY ’07 country survey. In addition, respondents in this year’s country survey had significantly higher levels of agreement regarding all of these aspects of the Bank’s work in Zambia compared to respondents from the FY ’04 country survey.  Respondents from the Central province had the highest levels of agreement that the Bank is aligned with their development priorities whereas respondents from the Western province had significantly lower levels of agreement. Respondents across all geographic locations had statistically similar levels of agreement regarding the other aspects of the Bank’s work in Zambia.  Respondents across all stakeholder groups had statistically similar levels of agreement regarding these aspects of the Bank’s work in Zambia. 37 The World Bank Zambia Country Survey 2012 VIII. How the World Bank Operates (continued) Overall Perceptions  Across all respondents, agreement that the World Bank provides effective implementation support and that working with the World Bank increases Zambia’s institutional capacity both received the highest mean rating, 7.1, on a 10-point scale with 1 being strongly disagree and 10 being strongly agree. 38 The World Bank Zambia Country Survey 2012 VIII. How the World Bank Operates (continued) Overall Perceptions (continued)  Respondents in this year’s country survey had significantly lower levels of agreement that the Bank disburses funds promptly compared to respondents in the FY ’07 country survey, but statistically similar levels of agreement as respondents in the FY ’04 country survey. Respondents in this year’s country survey had significantly higher levels of agreement that working with the World Bank increases Zambia’s institutional capacity compared to respondents in the FY ’07 and FY ’04 country surveys. Respondents in this year’s country survey had statistically similar levels of agreement that the World Bank effectively monitors and evaluates the projects and programs it supports as respondents in the FY ’07 and FY ’04 country surveys and statistically similar levels of agreement that that the World Bank imposes reasonable conditions on its lending as respondents in the FY ’07 country survey.  There were three instances in which there were significant stakeholder group differences across these aspects of how the World Bank operates.  Respondents from the private sector/financial sector/private banks and local citizens had the highest levels of agreement that the Bank disburses funds promptly and that the Bank’s approvals and reviews are done in a timely manner whereas respondents from CBOs and independent government institutions had significantly lower levels of agreement.  Respondents from the private sector/financial sector/private banks, the media, and local citizens had the highest levels of agreement that the Bank’s teams and visits are well coordinated whereas respondents from bilateral or multilateral agencies had significantly lower levels of agreement.  There was just one instance in which there was a significant difference between geographic locations across these aspects of how the World Bank operates.  Respondents from the Copperbelt province had the highest levels of agreement that the Bank disburses funds promptly whereas respondent from the Western and Other provinces had significantly lower levels of agreement. 39 The World Bank Zambia Country Survey 2012 VIII. How the World Bank Operates (continued) The World Bank as an Effective Development Partner  Across all respondents, the extent to which the World Bank is an effective development partner in terms of its collaboration with the Government in Zambia received the highest mean rating, 8.1, on a 10-point scale with 1 being to no degree at all and 10 being to a very significant degree.  Respondents from the private sector/financial sector/private banks and the media gave the highest ratings for the Bank’s collaboration with groups outside of the Government whereas respondents from NGOs gave significantly lower ratings. Respondents across all stakeholder groups gave statistically similar ratings for the other aspects of the Bank as an effective development partner.  Respondents from the Central province gave significantly higher ratings for the Bank’s flexibility (in terms of the country and the institution), being inclusive, and staff accessibility compared to respondents from all other locations. Respondents across all geographic locations gave statistically similar ratings for the other aspects of the Bank as an effective development partner. 40 The World Bank Zambia Country Survey 2012 IX. The Future Role of the World Bank in Zambia Role Significance  Respondents indicated that the Bank should play a fairly significant role in Zambia’s development in the near future, receiving a mean rating of 8.4 across all respondents on a 10-point scale with 1 being not a significant role and 10 being very significant role.  Respondents from the Western and Other provinces gave the highest ratings for the role significance that the Bank should have whereas respondents from the Copperbelt province gave significantly lower ratings.  Respondents across all stakeholder groups gave statistically similar ratings for the role significance that the Bank should have in Zambia’s near future. 41 The World Bank Zambia Country Survey 2012 IX. The Future Role of the World Bank in Zambia (continued) Making the Bank of Greater Value  Nearly half of all respondents indicated that the World Bank should reduce the complexity of obtaining Bank financing to make itself of greater value in Zambia. Respondents also indicated that the Bank should improve the quality of its experts as related to Zambia’s specific challenges. Respondents from bilateral or multilateral agencies indicated that the Bank should also ensure greater selectivity in its work, respondents from CBOs indicated that the Bank should offer more innovative financial products, and respondents from the Central province indicated that the Bank should also provide more adequate data/knowledge/statistics/figures on Zambia’s economy.  Respondents in the FY ’07 country survey* indicated that the World Bank should improve the quality of its experts as related to Zambia’s specific challenges (33%) and reduce the complexity of obtaining World Bank financing (28%) to make itself of greater value to Zambia. * Not all of the response options provided in the FY ’12 survey were provided in the FY ’ 07 survey. 42 The World Bank Zambia Country Survey 2012 IX. The Future Role of the World Bank in Zambia (continued) Collaborating in Zambia  Respondents indicated that the World Bank should work more closely with local government, the private sector, NGOs, and beneficiaries to ensure better development results in Zambia. In addition, respondents from the media indicated that the Bank should work more with the media, respondents from faith-based groups indicated that the Bank should work more with faith-based organizations, and respondents from academia/ research institutes indicated that the Bank should work more with academia/think tanks/research institutes. 43 The World Bank Zambia Country Survey 2012 IX. The Future Role of the World Bank in Zambia (continued) Influencing the Global Development Agenda  Across all respondents, the extent to which respondents believed the World Bank should influence the global development agenda received a mean rating of 7.8 on a 10-point scale, with 1 being to no degree at all and 10 being to a very significant degree.  Respondents from the Central and Other provinces gave the highest ratings for the extent to which the Bank should influence the global development agenda whereas respondents from the Copperbelt province gave significantly lower ratings.  Respondents across all stakeholder groups gave statistically similar ratings for the extent to which the World Bank should influence the global development agenda. 44 The World Bank Zambia Country Survey 2012 X. Communication and Openness Information Sources  Nearly three-quarters of all respondents indicated that they got most of their information about economic and social development issues in Zambia from local newspapers. The Internet, local television, and local radio were other popular information sources.  Respondents in the FY ’07 country survey* also indicated that they got most of their information about economic and social development issues in Zambia from local newspapers (73%). * Not all of the response options provided in the FY ’12 survey were provided in the FY ’0 7 survey. 45 The World Bank Zambia Country Survey 2012 X. Communication and Openness (continued) Information Sources (continued)  When asked how they would prefer to receive information from the World Bank, respondents indicated that the World Bank website, World Bank publications and other written materials, World Bank seminars/workshops/conferences, e-Newsletters, and direct contact with World Bank staff would be preferred. 46 The World Bank Zambia Country Survey 2012 X. Communication and Openness (continued) Access to Information  Less than a quarter of all respondents indicated that they were aware of the Bank’s Access to Information policy.  Respondents from the Copperbelt province were significantly more likely to be aware of the Bank’s Access to Information policy compared to respondents from all other geographic locations.  Respondents across all stakeholder groups had statistically similar levels of awareness for the Bank’s Access to Information policy.  Less than a quarter of all respondents indicated that they had requested information from the World Bank in the past year.  Respondents across all stakeholder groups and geographic locations had statistically similar rates of requesting information from the World Bank. 47 The World Bank Zambia Country Survey 2012 X. Communication and Openness (continued) Access to Information (continued)  More than three-quarters of all respondents who indicated that they had requested information from the World Bank indicated that they were able to obtain this information.  Respondents across all stakeholder groups and geographic locations had statistically similar rates of obtaining their requested information.  Agreement that respondents use more data from the World Bank as a result of its Open Data policy received a mean rating of 4.7, across all respondents, on a 10-point scale with 1 being strongly disagree and 10 being strongly agree.  Respondents across all stakeholder groups and geographic locations had statistically similar levels of agreement that they use more data from the World Bank as a result of the Bank’s Open Data policy. 48 The World Bank Zambia Country Survey 2012 X. Communication and Openness (continued) Internet Access  Nearly all respondents indicated that they had access to the Internet.  Respondents from CBOs and local citizens had significantly lower rates of Internet access compared to respondents from other stakeholder groups.  Respondents from the Central province had significantly lower rates of Internet access compared to respondents from other geographic locations. Website Usage  Over half all respondents indicated that they had used the Bank’s website, statistically similar to the rates of website usage found in the FY ’07 country survey.  Respondents from the office of the President, CBOs, and local citizens had significantly lower rates of Bank website usage compared to respondents from other stakeholder groups.  Respondents from the Central, Southern, and Western provinces had significantly lower rates of Bank website usage compared to respondents from other geographic locations. 49 The World Bank Zambia Country Survey 2012 X. Communication and Openness (continued) Website Usage (continued)  Of those respondents who used the Bank’s website, more than two-thirds indicated that they used the World Bank’s main website, significantly fewer than in the FY ’07 survey.  Respondents from CBOs, the media, and local citizens were significantly more likely to use the Bank’s country website compared to respondents from other stakeholder groups.  Respondents from the Western and Central provinces were significantly more likely to use the Bank’s country website compared to respondents from other geographic locations. 50 The World Bank Zambia Country Survey 2012 X. Communication and Openness (continued) Website Evaluation  Among those respondents who utilized the World Bank’s websites, agreement that respondents find the information on the Bank’s websites useful received the highest mean rating, 8.1, across all respondents, on a 10-point scale with 1 being strongly disagree and 10 being strongly agree.  Respondents from the private sector/financial sector/private banks, local citizens, and other organizations had the highest levels of agreement that Bank websites are easy to navigate and that they find the information on Bank websites useful whereas respondents from CBOs had significantly lower levels of agreement.  Respondents from the Central and Western provinces had significantly lower levels of agreement that they find the information on the Bank’s websites useful and that the Bank websites are easy to navigate compared to respondents from other geographic locations. 51 The World Bank Zambia Country Survey 2012 X. Communication and Openness (continued) PIC Usage  Less than a quarter of all respondents in this year’s country survey indicated that they had used the Bank’s PICs in Zambia, statistically similar to the usage of the Bank’s PICs in the FY ’07 country survey.  Respondents from the Copperbelt province were significantly more likely to have used the Bank’s PICs in Zambia compared to respondents from other locations.  Respondents across all stakeholder groups had statistically similar rates of usage for the World Bank’s PICs. PIC Evaluation  Among those respondents who utilized the World Bank’s PICs, agreement that respondents find them to be a valuable source of information related to development in Zambia received a mean rating of 5.9, across all respondents, on a 10-point scale with 1 being strongly disagree and 10 being strongly agree.  Respondents across all stakeholder groups and geographic locations had statistically similar levels of agreement regarding the value of the Bank’s PICs. 52 The World Bank Zambia Country Survey 2012 X. Communication and Openness (continued) Information Sharing  In terms of the Bank’s information sharing in Zambia, respondents had the highest level of agreement that the Bank is responsive to their information requests and inquiries, receiving a mean rating of 6.2, across all respondents, on a 10-point scale with 1 being strongly disagree and 10 being strongly agree.  Respondents from the Western province had significantly lower levels of agreement that the Bank is responsive to their information requests and inquiries compared to respondents from other geographic locations. Respondents across all geographic locations had statistically similar levels of agreement that when they need information from the World Bank they know how to find it.  Respondents across all stakeholder groups had statistically similar levels of agreement that when they need information from the World Bank they know how to find it and that the Bank is responsive to their information requests and inquiries. 53 The World Bank Zambia Country Survey 2012 XI. Appendices A. Responses to All Questions across All Respondents ..................... 55 B. Responses to All Questions by Stakeholder Groups ..................... 72 C. Responses to All Questions by Geographic Location .................... 91 D. Responses to All Questions by Year............................................ 106 E. Indicator Questions as a Function of Exposure to the Bank........ 108 F. World Bank Client Survey 2012 – Zambia Questionnaire ........... 109 ZAMBIA 54 The World Bank Zambia Country Survey 2012 Appendix A: Responses to All Questions across All Respondents (N=312) A. General Issues facing Zambia Economically Politically Socially 1. In general, would you say that Percentage of Percentage of Percentage of Zambia is headed in...? Respondents (N=293) Respondents (N=295) Respondents (N=278) The right direction 71.0% 58.6% 50.0% The wrong direction 15.0% 20.0% 18.0% Not sure 14.0% 21.4% 32.0% 2. When considering development priorities, which ONE Percentage of Respondents (N=219) development priority below is the most important in Zambia? Which ONE is the second most important nd rd development priority? Which ONE is the third most Most 2 Most 3 Most important priority? Important Important Important Combined Education 19.2% 12.3% 5.7% 37.2% Poverty reduction 19.6% 5.0% 3.9% 28.6% Job creation/employment 5.9% 13.7% 7.8% 27.5% Rural development 13.2% 5.9% 7.8% 27.0% Agricultural development 7.8% 5.9% 10.9% 24.6% Governance 5.9% 6.8% 4.3% 17.1% Domestic private sector development 4.1% 4.1% 3.9% 12.1% Health 2.3% 5.0% 3.9% 11.2% Access to finance 2.7% 3.7% 4.3% 10.7% Transport 1.4% 3.7% 4.3% 9.4% Anti-corruption 2.7% 2.3% 4.3% 9.4% Basic infrastructure 1.4% 3.2% 3.9% 8.5% Natural resource management 1.8% 5.9% 0.4% 8.2% Foreign direct investment 1.8% 2.7% 3.5% 8.0% Inclusive economic growth 2.3% 2.3% 2.6% 7.2% Public financial management 1.8% 2.7% 1.3% 5.9% Water and sanitation 0.5% 2.7% 2.6% 5.8% Energy 1.8% 0.9% 2.2% 4.9% Social protection 0.9% 1.8% 0.9% 3.6% Gender 0.0% 0.9% 2.6% 3.5% Food security 0.5% 2.3% 0.4% 3.2% Livestock sector development 0.0% 0.9% 2.2% 3.1% Climate change 0.5% 0.5% 2.2% 3.1% Trade and exports 0.0% 1.4% 1.3% 2.7% Urban development 0.5% 0.5% 1.7% 2.7% Environmental sustainability 0.0% 0.0% 2.6% 2.6% Information and communications technology 0.5% 0.5% 1.3% 2.2% Equality of opportunity 0.0% 0.5% 1.7% 2.2% Public sector reform 0.5% 0.5% 0.9% 1.8% Law and justice 0.0% 0.0% 1.7% 1.7% Regulatory framework 0.0% 0.0% 1.3% 1.3% Communicable/non-communicable diseases 0.0% 0.9% 0.0% 0.9% Regional integration 0.0% 0.5% 0.4% 0.9% Global integration 0.5% 0.0% 0.4% 0.9% Financial markets 0.0% 0.0% 0.4% 0.4% Crime and violence 0.0% 0.0% 0.0% 0.0% Disaster management 0.0% 0.0% 0.0% 0.0% 55 The World Bank Zambia Country Survey 2012 A. General Issues facing Zambia (continued) 3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Zambia? Percentage of Respondents (Choose no more than THREE) (Responses Combined; N=308) Education 36.4% Job creation/employment 33.4% Rural development 32.5% Agricultural development 30.8% Access to finance 23.4% Inclusive economic growth 14.9% Domestic private sector development 12.7% Health 10.7% Water and sanitation 9.7% Equality of opportunity 9.7% Anti-corruption 9.1% Transport 8.8% Governance 8.1% Food security 7.8% Basic infrastructure 6.5% Natural resource management 6.5% Energy 5.2% Public financial management 4.2% Trade and exports 3.9% Foreign direct investment 3.6% Livestock sector development 3.6% Social protection 2.6% Regional integration 2.3% Gender 1.9% Climate change 1.6% Urban development 1.3% Law and justice 1.3% Global integration 1.3% Environmental sustainability 1.3% Public sector reform 1.0% Regulatory framework 0.6% Communicable/non-communicable diseases 0.3% Information and communications technology 0.3% Financial markets 0.3% Disaster management 0.0% Crime and violence 0.0% 56 The World Bank Zambia Country Survey 2012 A. General Issues facing Zambia (continued) 4. Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating Percentage of Respondents economic growth in Zambia? (Choose no more than THREE) (Responses Combined; N=304) Agricultural development 27.3% Education 24.0% Access to finance 22.4% Energy 21.7% Job creation/employment 21.1% Domestic private sector development 19.4% Trade and exports 19.1% Rural development 15.8% Foreign direct investment 15.8% Natural resource management 15.1% Governance 12.2% Transport 11.8% Anti-corruption 11.5% Basic infrastructure 9.5% Equality of opportunity 8.6% Public financial management 6.6% Health 5.6% Global integration 4.3% Information and communications technology 3.9% Financial markets 3.3% Food security 2.6% Public sector reform 2.0% Livestock sector development 2.0% Social protection 1.6% Water and sanitation 1.6% Regulatory framework 1.6% Regional integration 1.3% Gender 1.3% Law and justice 1.3% Climate change 1.0% Environmental sustainability 1.0% Urban development 0.7% Disaster management 0.0% Communicable/non-communicable diseases 0.0% Crime and violence 0.0% B. Overall Attitudes toward the World Bank Familiarity, Overall Effectiveness, Preparedness N Mean SD 1. How familiar are you with the work of the World Bank in Zambia, on a ten- 304 6.26 2.32 point scale? (1-Not familiar at all, 10-Extremely familiar) 2. Overall, please rate your impression of the World Bank's effectiveness in 280 6.03 2.07 Zambia, on a ten-point scale. (1-Not effective at all, 10-Very effective) 3. To what extent do you believe the World Bank’s staff is well prepared to help Zambia solve its most complicated development challenges, on a ten-point 256 6.89 2.16 scale, on a ten-point scale? (1-To no degree at all, 10-To a very significant degree) 57 The World Bank Zambia Country Survey 2012 B. Overall Attitudes toward the World Bank (continued) 4. When thinking about how the World Bank can have the most impact on development results in Zambia, in which sectoral areas do you believe the World Bank should focus most of its attention and Percentage of Respondents resources in Zambia? (Choose no more than THREE) (Responses Combined; N=307) Rural development 42.0% Education 34.9% Agricultural development 26.4% Poverty reduction 20.5% Governance 16.0% Domestic private sector development 13.4% Transport 13.0% Health 12.7% Job creation/employment 12.1% Basic infrastructure 10.7% Public financial management 10.4% Energy 9.4% Access to finance 9.4% Natural resource management 8.8% Water and sanitation 8.5% Inclusive economic growth 6.8% Foreign direct investment 5.5% Public sector reform 4.2% Livestock sector development 4.2% Anti-corruption 4.2% Food security 3.6% Equality of opportunity 2.9% Information and communications technology 2.3% Environmental sustainability 2.0% Climate change 2.0% Trade and exports 2.0% Regulatory framework 2.0% Social protection 1.6% Gender 1.6% Financial markets 1.6% Regional integration 1.3% Global integration 1.3% Law and justice 1.0% Urban development 0.3% Crime and violence 0.0% Communicable/non-communicable diseases 0.0% Disaster management 0.0% 58 The World Bank Zambia Country Survey 2012 B. Overall Attitudes toward the World Bank (continued) Percentage of Respondents (N=256) 5. When thinking about the World Bank’s role, which activity do nd you believe is of greatest VALUE and which activity is of second Greatest 2 Greatest greatest value in Zambia? Value Value Combined Financial resources 45.7% 15.1% 60.8% Technical assistance 14.8% 20.2% 35.0% Training/capacity building 15.6% 15.9% 31.5% Policy advice 9.8% 14.0% 23.7% Mobilizing third party financial resources 7.0% 9.3% 16.3% Donor coordination 2.0% 10.9% 12.8% Studies/analyses 2.0% 6.2% 8.2% Linkage to non-Bank expertise 1.6% 3.5% 5.1% Data 1.2% 2.7% 3.9% Convening/facilitating 0.0% 1.9% 1.9% Other 0.4% 0.4% 0.8% 6. Which of the following do you identify as the World Bank’s greatest Percentage of Respondents WEAKNESSES in its work in Zambia? (Choose no more than TWO) (Responses Combined; N=298) Too influenced by developed countries 28.5% Too bureaucratic in its operational policies and procedures 25.5% Imposing technocratic solutions without regard to political realities 21.5% Not enough public disclosure of its work 19.1% Not collaborating enough with non-state actors 16.8% Not adequately sensitive to political/social realities in Zambia 15.1% Not willing to honestly criticize policies and reform efforts in the country 13.8% World Bank processes too slow and complex 13.4% Not exploring alternative policy options 9.4% Staff too inaccessible 9.1% Not aligned with country priorities 7.4% Not client focused 3.4% Other 3.4% Arrogant in its approach 2.0% The credibility of its knowledge/data 1.7% Not aligned with other donors’ work 1.7% 7. Which World Bank instruments do you believe are the MOST effective in Percentage of Respondents reducing poverty in Zambia? (Choose no more than TWO) (Responses Combined; N=301) Investment lending 52.5% Capacity development 38.2% Policy based lending/ budget support to the Government 33.2% Technical assistance 32.9% Knowledge products/services 9.6% Don’t know 8.6% Trust Fund management 8.0% Other 1.7% 59 The World Bank Zambia Country Survey 2012 B. Overall Attitudes toward the World Bank (continued) 8. Which World Bank instruments do you believe are the LEAST effective in Percentage of Respondents reducing poverty in Zambia? (Choose no more than TWO) (Responses Combined; N=290) Trust Fund management 32.1% Knowledge products/services 26.6% Policy based lending/ budget support to the Government 24.8% Technical assistance 22.8% Capacity development 22.1% Don’t know 20.3% Investment lending 16.2% Other 0.3% Global Development Agenda N Mean SD 9. To what extent do you believe the World Bank SHOULD seek to influence the global development agenda as related to “global public goods” (e.g., climate 277 7.77 2.18 change, communicable diseases, international financial systems, trade, etc.), on a ten point scale? (1-To no degree at all, 10-To a very significant degree) 10. In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank collaborate with more in your country to ensure better Percentage of Respondents development results there? (Choose no more than TWO) (Responses Combined; N=307) Local Government 34.9% Private sector 30.0% NGOs 29.0% Beneficiaries 26.4% Community Based Organizations (CBOs) 21.2% Academia/think tanks/research institutes 19.5% Parliament 9.8% Donor community 9.4% Faith based organizations 7.8% Media 6.8% Other 2.3% Foundations 1.3% Level of Agreement To what extent do you agree with the following statements about the World Bank’s work in Zambia, on a ten point scale? (1-Strongly disagree, 10-Strongly agree) N Mean SD 11. Overall the World Bank currently plays a relevant role in development in Zambia 284 7.14 2.16 12. The World Bank’s work is aligned with what I consider the development priorities 272 6.42 2.29 for Zambia 13. The World Bank supports programs and strategies that are realistic for Zambia 272 6.37 2.32 14. The World Bank treats clients and stakeholders in Zambia with respect 252 7.02 2.41 60 The World Bank Zambia Country Survey 2012 B. Overall Attitudes toward the World Bank (continued) Degree To what extent is the World Bank an effective development partner in Zambia in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) N Mean SD 15. Responsiveness 253 6.16 2.09 16. Flexibility (in terms of the World Bank’s products and services) 244 5.31 2.19 17. Flexibility (in terms of changing country circumstances) 249 5.49 2.19 18. Being inclusive 253 5.67 2.34 19. Openness (sharing data and other information) 264 6.25 2.48 20. Staff accessibility 250 5.47 2.54 21. Straightforwardness and honesty 253 6.75 2.33 22. Collaboration with groups outside of the Government 254 6.30 2.48 23. Collaboration with the Government 274 8.07 1.71 24. Collaboration with other donors 230 7.77 2.04 25. Follow through over time 202 6.62 2.27 26. When World Bank assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=294) There is not an adequate level of citizen/civil society participation 26.5% The Government works inefficiently 24.8% The World Bank does not reach out enough to non-state actors 23.1% Reforms are not well thought out in light of country challenges 21.8% Political pressures and obstacles 18.4% Lack of/inadequate levels of capacity in Government 17.0% The World Bank works too slowly 14.3% The World Bank is not sensitive enough to political/social realities on the 14.3% ground Inadequate consultation 11.2% The World Bank does not do adequate follow through/follow-up 6.8% Poor donor coordination 6.5% Support not in the right area 6.5% Other 2.4% 61 The World Bank Zambia Country Survey 2012 C. World Bank Effectiveness and Results How effective do you believe the World Bank is in terms of the work it does in the Effectiveness following areas of development in Zambia, on a ten point scale? (1-Not effective at all, 10-Very effective) N Mean SD 1. Anti-corruption 217 5.54 2.57 2. Information and communications technology 211 5.95 2.17 3. Transport 235 6.60 2.26 4. Crime and violence 185 3.89 2.23 5. Law and justice 201 4.84 2.51 6. Urban development 239 6.31 2.08 7. Environmental sustainability 230 6.50 2.17 8. Regulatory framework 217 6.37 2.19 9. Basic infrastructure 241 6.55 2.09 10. Communicable/non-communicable disease 226 6.32 2.40 11. Poverty reduction 259 6.78 2.25 12. Gender 215 6.08 2.12 13. Domestic private sector development 227 6.08 2.26 14. Foreign direct investment 220 6.64 2.07 15. Water and sanitation 252 7.01 2.03 16. Trade and exports 207 5.94 2.20 17. Economic growth 247 7.12 2.07 18. Energy 233 6.73 2.00 19. Disaster management 206 5.78 2.16 20. Monitoring and evaluation 215 6.51 2.19 21. Public financial management 227 6.71 2.16 22. Job creation/employment 221 4.67 2.20 23. Financial markets 213 5.82 2.11 24. Equality of opportunity 197 5.27 2.28 25. Health 250 7.10 2.03 26. Rural development 251 6.18 2.35 27. Global integration 217 6.59 2.11 28. Governance 243 6.51 2.21 29. Food security 226 6.06 2.25 30. Education 248 6.60 2.20 31. Social protection 203 4.74 2.34 32. Climate change 228 5.89 2.19 33. Public sector reform 241 6.75 2.03 34. Regional integration 216 6.33 2.13 35. Agricultural development 251 6.50 2.25 36. Natural resource management 216 5.88 2.40 62 The World Bank Zambia Country Survey 2012 C. World Bank Effectiveness and Results Achieving Sustainable Results N Mean SD 37. To what extent does the World Bank’s work help achieve sustainable development results in Zambia, on a ten point scale? 278 6.58 1.84 (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank in Zambia, on a ten point scale? (1-Strongly disagree, 10-Strongly agree) N Mean SD 38. The World Bank’s financial instruments (i.e., investment lending, Development 276 5.75 2.19 Policy Loan, Trust Funds, Program 4 Result, etc.) meet the needs of Zambia 39. The World Bank meets Zambia’s needs for knowledge services (e.g., research 272 6.23 2.19 analysis, data, technical assistance) D. The World Bank’s Knowledge 1. How frequently do you consult World Bank knowledge and research Percentage of Respondents (e.g., data, analysis, reports) in the work you do? (N=302) Weekly 5.3% Monthly 9.6% A few times a year 37.1% Rarely 24.2% Never 23.8% 63 The World Bank Zambia Country Survey 2012 D. The World Bank’s Knowledge (continued) 2. When thinking about the development challenges in Zambia, where do you believe it would be most valuable for the World Bank to focus its research and knowledge efforts in the next few years? Percentage of Respondents (Choose no more than THREE) (Responses Combined; N=303) Education 32.7% Agricultural development 28.1% Poverty reduction 24.8% Domestic private sector development 21.1% Job creation/employment 20.8% Rural development 15.8% Governance (building strong institutions/government effectiveness) 13.9% Health 12.9% Public sector reform 11.6% Inclusive economic growth 11.6% Water and sanitation 11.2% Energy 10.6% Access to finance 8.3% Trade and exports 7.3% Livestock sector development 6.3% Transport (e.g., roads, bridges, transportation) 6.3% Natural resource management (e.g., oil, gas, mining) 6.3% Anti-corruption 5.9% Equality of opportunity (i.e., equity) 5.0% Social protection (e.g., pensions, targeted social assistance) 4.3% Climate change (e.g., mitigation, adaptation) 4.3% Gender 3.6% Foreign direct investment 3.6% Environmental sustainability 3.3% Basic infrastructure 3.3% Public financial management (e.g., public expenditure, fiscal system reform) 3.0% Financial markets 2.3% Law and justice (e.g., judicial system) 2.0% Food security 2.0% Information and communications technology 1.7% Regulatory framework 1.7% Disaster management 1.3% Global integration 1.3% Urban development 0.3% Regional integration 0.3% Crime and violence 0.0% Communicable/non-communicable diseases 0.0% 64 The World Bank Zambia Country Survey 2012 D. The World Bank’s Knowledge (continued) How effective do you believe the World Bank’s knowledge and research are at… Level of Effectiveness in Zambia? (1-Not effective at all, 10-Very effective) N Mean SD 3. Raising your awareness of the particular topic 259 5.76 2.34 4. Stimulating public debate/dialogue 260 5.60 2.32 5. Enhancing your knowledge and/or skills 267 6.07 2.33 6. Contributing to good policy making 268 6.79 2.10 7. Providing support for program implementation 264 6.94 2.13 To what extent do you believe that the World B ank’s knowledge and research… Degree in Zambia? (1-To no degree at all, 10-To a very significant degree) N Mean SD 8. Are timely 239 5.76 2.22 9. Include appropriate level of stakeholder involvement during preparation 251 5.81 2.23 10. Are relevant to Zambia's development priorities 265 6.75 2.05 11. Provide feasible recommendations 253 6.51 1.94 12. Are accessible (well written and easy to understand) 253 6.24 2.32 13. A source of relevant information on global good practices 256 7.21 1.99 14. Are adequately disseminated 257 5.36 2.45 15. Are appropriately translated 232 5.22 2.62 16. Are adaptable to Zambia's specific development challenges and circumstances 258 6.08 2.41 Overall Evaluations N Mean SD 17. Overall, how significant a contribution do you believe the World Bank ’s knowledge and research make to development results in your country, on a ten point scale? 273 6.77 1.96 (1-Not significant at all, 10-Very significant) 18. Overall, how would you rate the technical quality of the World Bank ’s knowledge/ research, on a ten point scale? 272 7.52 1.83 (1-Very low technical quality, 10-Very high technical quality) 19. Overall, how effective is the World Bank at providing linkage to non-Bank expertise 199 6.09 2.02 (i.e., South-South knowledge sharing, etc.) ? (1-Not effective at all, 10-Very effective) 20. To what extent do you believe that Zambia received value for money from the World Bank’s products/services that were paid for on a fee for service basis? 215 6.47 2.03 (1-To no degree at all, 10-To a very significant degree) 65 The World Bank Zambia Country Survey 2012 E. Working with the World Bank To what extent do you agree/disagree with the following statements, on a ten Level of Agreement point scale? (1-Strongly disagree, 10-Strongly agree) N Mean SD 1. The World Bank disburses funds promptly 224 5.45 2.30 2. The World Bank effectively monitors and evaluates the projects and programs it 261 7.05 2.19 supports 3. The World Bank’s approvals and reviews are done in a timely fashion 232 5.92 2.38 4. The World Bank’s “Safeguard Policy” requirements are reasonable 206 6.20 2.17 5. The World Bank imposes reasonable conditions on its lending 249 5.64 2.35 6. Working with the World Bank increases Zambia’s institutional capacity 269 7.11 2.12 7. The World Bank ensures consistency and continuity through staff changes 195 6.17 2.31 8. The World Bank’s teams and visits are well coordinated 218 6.64 2.38 9. Where country systems are adequate (e.g., procurement, financial 208 6.75 2.29 management, etc.), the World Bank makes appropriate use of them 10. The World Bank provides effective implementation support (i.e., supervision of 255 7.12 2.20 projects) F. The Future Role of the World Bank in Zambia The Bank’s Role N Mean SD 1. How significant a role do you believe the Bank SHOULD play in Zambia’s development in the near future, on a ten point scale? 292 8.36 1.80 (1-Not a significant role at all, 10-Very significant role) 2. Which of the following SHOULD the World Bank do to make itself of Percentage of Respondents greater value in Zambia? (Choose no more than TWO) (Responses Combined; N=295) Reduce the complexity of obtaining World Bank financing 47.5% Improve the quality of its experts as related to Zambia's specific challenges 35.6% Provide more adequate data/knowledge/statistics/figures on Zambia's 22.0% economy Offer more innovative financial products 18.0% Improve the competitiveness of its financing compared to markets 15.6% Ensure greater selectivity in its work 14.6% Offer more innovative knowledge services 14.2% Work faster 10.5% Focus primarily on advocacy issues 7.5% Other 4.7% Increase availability of Fee-Based services 2.0% 66 The World Bank Zambia Country Survey 2012 G. Communication and Information Sharing 1. Where do you get most of your information about economic and social Percentage of Respondents development issues in Zambia? (Choose no more than TWO) (Responses Combined; N=302) Local newspapers 72.5% Internet 38.1% Local television 31.1% Local radio 22.8% Periodicals 10.6% International television 7.3% International newspapers 4.0% Social media (Facebook, Twitter, YouTube) 3.3% Other 3.3% International radio 2.3% Mobile phones 0.7% Instant messaging 0.3% Blogs 0.0% 2. How would you prefer to receive information from the World Bank? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=302) World Bank website 38.7% World Bank publications and other written materials 34.1% World Bank seminars/workshops/conferences 33.1% e-Newsletters 26.8% Direct contact with World Bank (i.e., face to face meetings/discussions) 25.8% World Bank Public Information Center 14.6% Social media (Facebook, Twitter, YouTube) 9.6% Mobile phones 6.0% Other 3.3% Instant messaging 2.6% Blogs 1.0% 3. Are you aware of the World Bank's Access to Information Policy under which the Bank will now disclose any information in its possession Percentage of Respondents that is not a list of exceptions? (N=284) Yes 21.8% No 78.2% 4. Have you requested information from the World Bank on its activities Percentage of Respondents in the past year? (N=280) Yes 20.4% No 79.6% Percentage of Respondents 5. Were you able to obtain this information? (N=53) Yes 77.4% No 22.6% Percentage of Respondents 6. Do you have access to the Internet? (N=280) Yes 92.1% No 7.9% 67 The World Bank Zambia Country Survey 2012 G. Communication and Information Sharing (continued) Percentage of Respondents 7. Do you use/have used the World Bank website? (N=281) Yes 56.2% No 43.8% Percentage of Respondents 8. Which do you primarily use? (N=176) The World Bank’s country website (www. worldbank.org/zambia) 31.8% The World Bank’s main website (www.worldbank.org) 68.2% 9. Do you use/have you used the World Bank’s Public Information Percentage of Respondents Centers (PICs) in Zambia? (N=290) Yes 38.5% No 44.6% I don’t know what a PIC is 16.9% Please rate how much you agree with the following statements, on a ten point Level of Agreement scale. (1-Strongly disagree, 10-Strongly agree) N Mean SD 10. I use more data from the World Bank as a result of the organization’s Open 206 4.71 2.72 Data policy 11. The World Bank’s PIC is a valuable source of information related to 76 5.87 2.92 development in Zambia 12. I find the World Bank websites easy to navigate 167 6.86 2.41 13. I find the information on the World Bank’s websites useful 168 7.43 2.17 14. When I need information from the World Bank I know how to find it 205 6.03 2.96 15. The World Bank is responsive to my information requests and inquiries 174 6.16 2.66 68 The World Bank Zambia Country Survey 2012 H. Background Information 1. Which of the following best describes your current position? Percentage of Respondents (Please mark only ONE response) (N=295) Employee of Ministry 21.7% NGO 14.6% Private Sector 12.2% Local Citizens 7.1% Academia/Research Institute/Think Tank 5.4% Other 5.4% Media 5.1% PMU 4.1% Community-Based Organization 4.1% Independent Government Institution 3.7% Faith-Based Group 3.4% Financial Sector/Private Bank 2.7% Local Government 2.4% Consultant/Contractor on Bank-Supported Project 1.7% Multilateral Agency 1.4% Private Foundation 1.4% Office of the President/Prime Minister 1.0% Trade Union 1.0% Bilateral Agency 0.7% Judiciary Branch 0.7% Office of Parliamentarian 0.3% 69 The World Bank Zambia Country Survey 2012 H. Background Information (continued) 2. Please identify the primary specialization of your work. Percentage of Respondents (Please mark only ONE response) (N=294) Other 16.0% Education 9.9% Agricultural development 7.5% Poverty reduction 7.1% Domestic private sector development 5.1% Energy 4.8% Governance 4.8% Economic growth 4.4% Health 4.1% Natural resource management 3.7% Financial markets 3.4% Gender 3.1% Information and communications technology 3.1% Environmental sustainability 2.4% Monitoring and evaluation 2.4% Public financial management 2.4% Anti-corruption 1.7% Job creation/employment 1.7% Law and justice 1.4% Rural development 1.4% Trade and exports 1.4% Water and sanitation 1.4% Climate change 1.0% Food security 1.0% Public sector reform 1.0% Regulatory framework 1.0% Crime and violence 0.7% Social protection 0.7% Transport 0.7% Disaster management 0.3% Equality of opportunity 0.3% Urban development 0.3% 3. Currently, do you professionally collaborate/work with the World Percentage of Respondents Bank in your country? (N=292) Yes 53.4% No 46.6% 4. Which of the following describes most of your exposure to the World Percentage of Respondents Bank in Zambia? (Choose no more than TWO) (N=281) Engage in World Bank related/sponsored events/activities 38.1% Observer (i.e., follow in media, discuss in informal conversations, etc.) 35.6% Use World Bank reports/data 30.6% Collaborate as part of my professional duties 28.8% Use World Bank website for information, data, research, etc. 26.7% 70 The World Bank Zambia Country Survey 2012 H. Background Information (continued) Percentage of Respondents 5. Which best represents your geographic location? (N=298) Lusaka province 65.1% Central province 8.7% Southern province 8.1% Western province 6.7% Copperbelt province 5.7% Northern province 2.7% North western province 1.0% Luapula province 1.0% Muchinga province 0.7% Eastern province 0.3% 71 The World Bank Zambia Country Survey 2012 Appendix B: Responses to All Questions by Stakeholder Groups A. General Issues facing Zambia In general, would you say that Zambia is headed in...? Economically Office of Consultant on Bilateral/ Private Sector/ Independent Faith- President/ Employee of Bank Multilateral Financial Government Based Local Percentage of Respondents Prime Minister a Ministry project/PMU Agency Sector/Private Bank NGO CBO Media Institution Group Academia Citizens Other The right direction 100.0% 68.3% 81.3% 100.0% 68.3% 71.4% 81.8% 92.3% 90.9% 60.0% 71.4% 65.0% 63.6% The wrong direction 0.0% 10.0% 6.3% 0.0% 19.5% 19.0% 18.2% 7.7% 0.0% 10.0% 21.4% 20.0% 18.2% Not sure 0.0% 21.7% 12.5% 0.0% 12.2% 9.5% 0.0% 0.0% 9.1% 30.0% 7.1% 15.0% 18.2% Politically Office of Consultant on Bilateral/ Private Sector/ Independent Faith- President/ Employee of Bank Multilateral Financial Government Based Local Percentage of Respondents Prime Minister a Ministry project/PMU Agency Sector/Private Bank NGO CBO Media Institution Group Academia Citizens Other The right direction 100.0% 67.2% 62.5% 33.3% 54.8% 57.1% 72.7% 57.1% 63.6% 50.0% 50.0% 38.9% 65.6% The wrong direction 0.0% 12.1% 0.0% 16.7% 19.0% 31.0% 18.2% 14.3% 18.2% 10.0% 31.3% 44.4% 21.9% Not sure 0.0% 20.7% 37.5% 50.0% 26.2% 11.9% 9.1% 28.6% 18.2% 40.0% 18.8% 16.7% 12.5% Socially Office of Consultant on Bilateral/ Private Sector/ Independent Faith- President/ Employee of Bank Multilateral Financial Government Based Local Percentage of Respondents Prime Minister a Ministry project/PMU Agency Sector/Private Bank NGO CBO Media Institution Group Academia Citizens Other The right direction 66.7% 48.2% 57.1% 33.3% 60.0% 52.5% 63.6% 33.3% 60.0% 40.0% 13.3% 44.4% 51.6% The wrong direction 33.3% 25.0% 14.3% 0.0% 15.0% 25.0% 9.1% 16.7% 20.0% 10.0% 26.7% 16.7% 6.5% Not sure 0.0% 26.8% 28.6% 66.7% 25.0% 22.5% 27.3% 50.0% 20.0% 50.0% 60.0% 38.9% 41.9% 72 The World Bank Zambia Country Survey 2012 A. General Issues facing Zambia (continued) When considering development priorities, which ONE development priority below is the most important in Zambia? Which ONE is the second most important development priority? Which ONE is the third most important priority? st 1 Most Important Office of Consultant on Bilateral/ Private Sector/ Independent Faith- President/ Employee of Bank Multilateral Financial Government Based Local Percentage of Respondents Prime Minister a Ministry project/PMU Agency Sector/Private Bank NGO CBO Media Institution Group Academia Citizens Other Rural development 0.0% 16.7% 13.3% 16.7% 12.1% 9.4% 0.0% 14.3% 22.2% 11.1% 16.7% 15.4% 14.8% Education 0.0% 14.3% 6.7% 0.0% 18.2% 25.0% 16.7% 14.3% 0.0% 22.2% 25.0% 30.8% 22.2% Social protection 100.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 3.7% Transport 0.0% 4.8% 6.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Poverty reduction 0.0% 21.4% 6.7% 33.3% 18.2% 28.1% 16.7% 14.3% 22.2% 0.0% 41.7% 15.4% 18.5% Public sector reform 0.0% 0.0% 6.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Regional integration 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Gender 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Domestic private sector development 0.0% 0.0% 13.3% 0.0% 9.1% 0.0% 16.7% 0.0% 0.0% 0.0% 8.3% 7.7% 3.7% Access to finance 0.0% 0.0% 6.7% 0.0% 3.0% 3.1% 0.0% 0.0% 11.1% 22.2% 0.0% 0.0% 0.0% Foreign direct investment 0.0% 0.0% 0.0% 0.0% 3.0% 0.0% 0.0% 0.0% 11.1% 0.0% 8.3% 0.0% 3.7% Water and sanitation 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 3.7% Anti-corruption 0.0% 2.4% 6.7% 0.0% 6.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 7.7% 3.7% Livestock sector development 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Public financial management 0.0% 4.8% 0.0% 0.0% 0.0% 3.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Job creation/employment 0.0% 7.1% 13.3% 0.0% 3.0% 6.3% 0.0% 28.6% 11.1% 0.0% 0.0% 0.0% 7.4% Governance 0.0% 2.4% 6.7% 16.7% 9.1% 15.6% 0.0% 0.0% 0.0% 11.1% 0.0% 0.0% 3.7% Financial markets 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Urban development 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 11.1% 0.0% 0.0% 0.0% Environmental sustainability 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Equality of opportunity 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Health 0.0% 4.8% 6.7% 0.0% 0.0% 0.0% 0.0% 0.0% 11.1% 0.0% 0.0% 0.0% 0.0% Energy 0.0% 4.8% 0.0% 0.0% 3.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 3.7% Food security 0.0% 0.0% 6.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Climate change 0.0% 0.0% 0.0% 0.0% 0.0% 3.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Agricultural development 0.0% 7.1% 0.0% 16.7% 9.1% 3.1% 50.0% 14.3% 0.0% 22.2% 0.0% 7.7% 3.7% Trade and exports 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Crime and violence 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Inclusive economic growth 0.0% 2.4% 0.0% 16.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 7.7% 7.4% Law and justice 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Regulatory framework 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Communicable/non-communicable diseases 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Basic infrastructure 0.0% 4.8% 0.0% 0.0% 0.0% 0.0% 0.0% 14.3% 0.0% 0.0% 0.0% 0.0% 0.0% Natural resource management 0.0% 2.4% 0.0% 0.0% 3.0% 0.0% 0.0% 0.0% 11.1% 0.0% 0.0% 7.7% 0.0% Global integration 0.0% 0.0% 0.0% 0.0% 3.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Information and communications technology 0.0% 0.0% 0.0% 0.0% 0.0% 3.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 73 The World Bank Zambia Country Survey 2012 A. General Issues facing Zambia (continued) When considering development priorities, which ONE development priority below is the most important in Zambia? Which ONE is the second most important development priority? Which ONE is the third most important priority? nd 2 Most Important Office of Consultant on Bilateral/ Private Sector/ Independent Faith- President/ Employee of Bank Multilateral Financial Government Based Local Percentage of Respondents Prime Minister a Ministry project/PMU Agency Sector/Private Bank NGO CBO Media Institution Group Academia Citizens Other Rural development 0.0% 7.0% 0.0% 0.0% 0.0% 12.9% 0.0% 0.0% 0.0% 0.0% 8.3% 7.7% 7.1% Education 0.0% 9.3% 33.3% 16.7% 12.5% 12.9% 28.6% 0.0% 22.2% 12.5% 0.0% 15.4% 3.6% Social protection 0.0% 0.0% 0.0% 0.0% 0.0% 3.2% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 10.7% Transport 0.0% 9.3% 6.7% 0.0% 3.1% 0.0% 0.0% 0.0% 22.2% 0.0% 0.0% 0.0% 0.0% Poverty reduction 0.0% 0.0% 6.7% 0.0% 3.1% 3.2% 14.3% 28.6% 11.1% 12.5% 16.7% 0.0% 3.6% Public sector reform 0.0% 0.0% 0.0% 0.0% 3.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Regional integration 0.0% 0.0% 0.0% 0.0% 3.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Gender 0.0% 0.0% 0.0% 0.0% 0.0% 6.5% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Domestic private sector development 100.0% 4.7% 0.0% 0.0% 6.3% 6.5% 0.0% 0.0% 0.0% 0.0% 0.0% 7.7% 3.6% Access to finance 0.0% 0.0% 6.7% 0.0% 6.3% 3.2% 0.0% 0.0% 0.0% 0.0% 0.0% 7.7% 10.7% Foreign direct investment 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 28.6% 0.0% 0.0% 0.0% 15.4% 7.1% Water and sanitation 0.0% 2.3% 0.0% 0.0% 0.0% 3.2% 0.0% 0.0% 11.1% 12.5% 0.0% 0.0% 3.6% Anti-corruption 0.0% 2.3% 0.0% 0.0% 3.1% 3.2% 14.3% 0.0% 0.0% 0.0% 0.0% 0.0% 3.6% Livestock sector development 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 15.4% 0.0% Public financial management 0.0% 2.3% 0.0% 0.0% 6.3% 6.5% 0.0% 0.0% 0.0% 0.0% 8.3% 0.0% 0.0% Job creation/employment 0.0% 16.3% 6.7% 16.7% 21.9% 6.5% 0.0% 14.3% 11.1% 12.5% 16.7% 7.7% 21.4% Governance 0.0% 11.6% 6.7% 33.3% 6.3% 3.2% 0.0% 14.3% 0.0% 0.0% 16.7% 0.0% 3.6% Financial markets 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Urban development 0.0% 0.0% 0.0% 0.0% 3.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Environmental sustainability 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Equality of opportunity 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 7.7% 0.0% Health 0.0% 7.0% 0.0% 0.0% 9.4% 6.5% 14.3% 0.0% 0.0% 0.0% 8.3% 0.0% 0.0% Energy 0.0% 2.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Food security 0.0% 4.7% 0.0% 16.7% 0.0% 3.2% 0.0% 0.0% 0.0% 12.5% 0.0% 0.0% 0.0% Climate change 0.0% 2.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Agricultural development 0.0% 0.0% 0.0% 16.7% 3.1% 9.7% 14.3% 14.3% 0.0% 12.5% 8.3% 7.7% 10.7% Trade and exports 0.0% 2.3% 6.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 3.6% Crime and violence 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Inclusive economic growth 0.0% 4.7% 6.7% 0.0% 3.1% 3.2% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Law and justice 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Regulatory framework 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Communicable/non-communicable diseases 0.0% 0.0% 0.0% 0.0% 6.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Basic infrastructure 0.0% 4.7% 13.3% 0.0% 0.0% 0.0% 0.0% 0.0% 22.2% 0.0% 8.3% 0.0% 0.0% Natural resource management 0.0% 7.0% 6.7% 0.0% 0.0% 6.5% 14.3% 0.0% 0.0% 25.0% 8.3% 7.7% 3.6% Global integration 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Information and communications technology 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 3.6% 74 The World Bank Zambia Country Survey 2012 A. General Issues facing Zambia (continued) When considering development priorities, which ONE development priority below is the most important in Zambia? Which ONE is the second most important development priority? Which ONE is the third most important priority? rd 3 Most Important Office of Consultant on Bilateral/ Private Sector/ Independent Faith- President/ Employee of Bank Multilateral Financial Government Based Local Percentage of Respondents Prime Minister a Ministry project/PMU Agency Sector/Private Bank NGO CBO Media Institution Group Academia Citizens Other Rural development 0.0% 11.1% 0.0% 0.0% 6.3% 2.9% 37.5% 0.0% 0.0% 37.5% 0.0% 7.7% 10.7% Education 0.0% 6.7% 0.0% 0.0% 3.1% 2.9% 0.0% 0.0% 11.1% 0.0% 7.7% 7.7% 17.9% Social protection 0.0% 0.0% 0.0% 0.0% 0.0% 2.9% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Transport 0.0% 0.0% 7.1% 0.0% 0.0% 0.0% 0.0% 11.1% 0.0% 25.0% 0.0% 15.4% 3.6% Poverty reduction 0.0% 6.7% 0.0% 16.7% 3.1% 2.9% 12.5% 0.0% 0.0% 0.0% 0.0% 7.7% 3.6% Public sector reform 0.0% 0.0% 7.1% 0.0% 3.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Regional integration 0.0% 0.0% 0.0% 0.0% 0.0% 2.9% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Gender 0.0% 0.0% 7.1% 0.0% 3.1% 2.9% 12.5% 11.1% 0.0% 0.0% 7.7% 0.0% 0.0% Domestic private sector development 0.0% 6.7% 0.0% 0.0% 3.1% 0.0% 0.0% 11.1% 0.0% 0.0% 7.7% 0.0% 7.1% Access to finance 0.0% 6.7% 0.0% 0.0% 9.4% 0.0% 0.0% 0.0% 33.3% 0.0% 0.0% 0.0% 3.6% Foreign direct investment 0.0% 2.2% 7.1% 0.0% 6.3% 2.9% 0.0% 0.0% 0.0% 12.5% 0.0% 7.7% 3.6% Water and sanitation 0.0% 2.2% 0.0% 0.0% 0.0% 5.9% 0.0% 0.0% 0.0% 0.0% 7.7% 7.7% 3.6% Anti-corruption 0.0% 2.2% 14.3% 0.0% 0.0% 5.9% 0.0% 11.1% 0.0% 12.5% 15.4% 0.0% 3.6% Livestock sector development 0.0% 2.2% 0.0% 0.0% 6.3% 0.0% 0.0% 11.1% 0.0% 0.0% 0.0% 0.0% 0.0% Public financial management 0.0% 0.0% 0.0% 0.0% 3.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 3.6% Job creation/employment 100.0% 4.4% 14.3% 16.7% 9.4% 11.8% 0.0% 11.1% 11.1% 0.0% 15.4% 0.0% 3.6% Governance 0.0% 6.7% 0.0% 0.0% 3.1% 11.8% 0.0% 0.0% 0.0% 0.0% 7.7% 0.0% 3.6% Financial markets 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 3.6% Urban development 0.0% 2.2% 0.0% 0.0% 3.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 7.7% 3.6% Environmental sustainability 0.0% 2.2% 0.0% 0.0% 3.1% 11.8% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Equality of opportunity 0.0% 4.4% 0.0% 0.0% 3.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 7.7% 0.0% Health 0.0% 4.4% 7.1% 0.0% 3.1% 5.9% 12.5% 0.0% 0.0% 0.0% 0.0% 7.7% 3.6% Energy 0.0% 4.4% 7.1% 0.0% 0.0% 0.0% 0.0% 0.0% 22.2% 0.0% 0.0% 0.0% 0.0% Food security 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 7.7% 0.0% Climate change 0.0% 2.2% 0.0% 0.0% 0.0% 5.9% 0.0% 11.1% 0.0% 0.0% 0.0% 0.0% 0.0% Agricultural development 0.0% 13.3% 21.4% 16.7% 9.4% 2.9% 12.5% 11.1% 11.1% 0.0% 7.7% 7.7% 17.9% Trade and exports 0.0% 2.2% 0.0% 0.0% 3.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 7.7% 0.0% Crime and violence 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Inclusive economic growth 0.0% 0.0% 7.1% 16.7% 6.3% 2.9% 0.0% 0.0% 0.0% 12.5% 0.0% 0.0% 0.0% Law and justice 0.0% 4.4% 0.0% 16.7% 0.0% 2.9% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Regulatory framework 0.0% 0.0% 0.0% 0.0% 3.1% 0.0% 0.0% 11.1% 0.0% 0.0% 0.0% 0.0% 3.6% Communicable/non-communicable diseases 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Basic infrastructure 0.0% 0.0% 0.0% 16.7% 3.1% 8.8% 12.5% 0.0% 11.1% 0.0% 7.7% 0.0% 0.0% Natural resource management 0.0% 0.0% 0.0% 0.0% 0.0% 2.9% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Global integration 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 7.7% 0.0% 0.0% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Information and communications technology 0.0% 2.2% 0.0% 0.0% 3.1% 0.0% 0.0% 0.0% 0.0% 0.0% 7.7% 0.0% 0.0% 75 The World Bank Zambia Country Survey 2012 A. General Issues facing Zambia (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Zambia? Office of Consultant on Bilateral/ Private Sector/ Independent Faith- Percentage of Respondents President/ Employee of Bank Multilateral Financial Government Based Local (Responses Combined) Prime Minister a Ministry project/PMU Agency Sector/Private Bank NGO CBO Media Institution Group Academia Citizens Other Water and sanitation 0.0% 12.5% 23.5% 16.7% 4.7% 4.7% 0.0% 20.0% 9.1% 0.0% 0.0% 14.3% 3.0% Equality of opportunity 33.3% 3.1% 5.9% 0.0% 9.3% 18.6% 8.3% 0.0% 9.1% 0.0% 12.5% 9.5% 18.2% Access to finance 66.7% 14.1% 35.3% 16.7% 27.9% 16.3% 25.0% 26.7% 45.5% 30.0% 6.3% 33.3% 27.3% Inclusive economic growth 0.0% 6.3% 5.9% 83.3% 7.0% 27.9% 16.7% 20.0% 9.1% 0.0% 18.8% 28.6% 15.2% Climate change 0.0% 3.1% 0.0% 0.0% 2.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 6.1% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Regional integration 0.0% 0.0% 0.0% 0.0% 2.3% 2.3% 0.0% 6.7% 0.0% 10.0% 0.0% 4.8% 6.1% Gender 0.0% 1.6% 5.9% 0.0% 0.0% 7.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.8% 0.0% Rural development 0.0% 50.0% 29.4% 50.0% 16.3% 27.9% 41.7% 26.7% 36.4% 60.0% 37.5% 33.3% 18.2% Urban development 0.0% 0.0% 5.9% 0.0% 4.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 3.0% Education 33.3% 37.5% 17.6% 16.7% 46.5% 41.9% 16.7% 40.0% 36.4% 30.0% 50.0% 28.6% 30.3% Regulatory framework 0.0% 0.0% 0.0% 0.0% 2.3% 2.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Basic infrastructure 0.0% 6.3% 17.6% 0.0% 4.7% 2.3% 0.0% 0.0% 36.4% 20.0% 12.5% 4.8% 3.0% Social protection 0.0% 3.1% 0.0% 0.0% 0.0% 2.3% 0.0% 0.0% 0.0% 0.0% 0.0% 4.8% 12.1% Law and justice 0.0% 1.6% 0.0% 0.0% 4.7% 0.0% 8.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Transport 0.0% 10.9% 11.8% 16.7% 11.6% 0.0% 25.0% 0.0% 18.2% 0.0% 6.3% 4.8% 6.1% Crime and violence 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Communicable/non-communicable diseases 0.0% 0.0% 0.0% 16.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Information and communications technology 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 3.0% Anti-corruption 0.0% 7.8% 11.8% 0.0% 14.0% 4.7% 8.3% 6.7% 0.0% 10.0% 0.0% 14.3% 21.2% Domestic private sector development 0.0% 7.8% 29.4% 0.0% 23.3% 11.6% 16.7% 13.3% 0.0% 0.0% 18.8% 9.5% 15.2% Foreign direct investment 33.3% 1.6% 0.0% 0.0% 4.7% 2.3% 0.0% 0.0% 9.1% 10.0% 12.5% 0.0% 6.1% Global integration 0.0% 0.0% 0.0% 0.0% 4.7% 0.0% 0.0% 13.3% 0.0% 0.0% 0.0% 0.0% 0.0% Energy 33.3% 10.9% 0.0% 0.0% 0.0% 4.7% 0.0% 0.0% 18.2% 10.0% 6.3% 9.5% 0.0% Public sector reform 0.0% 0.0% 5.9% 0.0% 4.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Livestock sector development 0.0% 1.6% 0.0% 0.0% 4.7% 2.3% 16.7% 6.7% 9.1% 0.0% 0.0% 0.0% 6.1% Governance 0.0% 3.1% 5.9% 0.0% 11.6% 11.6% 0.0% 0.0% 9.1% 20.0% 6.3% 4.8% 15.2% Natural resource management 33.3% 7.8% 0.0% 0.0% 4.7% 4.7% 0.0% 0.0% 9.1% 40.0% 6.3% 4.8% 6.1% Environmental sustainability 0.0% 0.0% 0.0% 0.0% 2.3% 4.7% 0.0% 0.0% 0.0% 0.0% 0.0% 4.8% 0.0% Health 0.0% 12.5% 5.9% 0.0% 9.3% 9.3% 8.3% 20.0% 0.0% 0.0% 12.5% 9.5% 9.1% Public financial management 0.0% 1.6% 0.0% 0.0% 7.0% 7.0% 0.0% 0.0% 0.0% 10.0% 6.3% 4.8% 6.1% Agricultural development 33.3% 35.9% 11.8% 50.0% 20.9% 37.2% 66.7% 40.0% 18.2% 20.0% 43.8% 23.8% 27.3% Job creation/employment 33.3% 42.2% 35.3% 33.3% 30.2% 27.9% 33.3% 40.0% 27.3% 20.0% 43.8% 23.8% 30.3% Financial markets 0.0% 0.0% 0.0% 0.0% 2.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Trade and exports 0.0% 9.4% 17.6% 0.0% 2.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.8% 3.0% Food security 0.0% 4.7% 17.6% 0.0% 9.3% 14.0% 8.3% 20.0% 0.0% 10.0% 0.0% 4.8% 3.0% 76 The World Bank Zambia Country Survey 2012 A. General Issues facing Zambia (continued) Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Zambia? (Choose no more than THREE) Office of Consultant on Bilateral/ Private Sector/ Independent Faith- Percentage of Respondents President/ Employee of Bank Multilateral Financial Government Based Local (Responses Combined) Prime Minister a Ministry project/PMU Agency Sector/Private Bank NGO CBO Media Institution Group Academia Citizens Other Energy 0.0% 29.0% 11.8% 16.7% 18.6% 7.0% 25.0% 26.7% 18.2% 0.0% 18.8% 33.3% 30.3% Equality of opportunity 0.0% 0.0% 5.9% 0.0% 11.6% 11.6% 16.7% 0.0% 9.1% 20.0% 6.3% 14.3% 18.2% Social protection 0.0% 1.6% 0.0% 0.0% 0.0% 2.3% 0.0% 0.0% 0.0% 0.0% 0.0% 4.8% 3.0% Global integration 0.0% 1.6% 5.9% 0.0% 4.7% 4.7% 0.0% 20.0% 0.0% 0.0% 12.5% 4.8% 3.0% Climate change 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 6.1% Anti-corruption 0.0% 9.7% 0.0% 33.3% 11.6% 9.3% 25.0% 13.3% 18.2% 0.0% 12.5% 14.3% 15.2% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Rural development 0.0% 19.4% 5.9% 16.7% 16.3% 20.9% 16.7% 0.0% 18.2% 20.0% 18.8% 23.8% 9.1% Access to finance 50.0% 29.0% 17.6% 0.0% 20.9% 18.6% 25.0% 13.3% 18.2% 40.0% 6.3% 28.6% 21.2% Foreign direct investment 50.0% 16.1% 17.6% 16.7% 9.3% 14.0% 8.3% 26.7% 18.2% 20.0% 31.3% 4.8% 15.2% Urban development 0.0% 0.0% 0.0% 0.0% 4.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Water and sanitation 0.0% 0.0% 11.8% 0.0% 0.0% 2.3% 8.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Education 0.0% 19.4% 11.8% 0.0% 30.2% 23.3% 25.0% 20.0% 18.2% 30.0% 43.8% 19.0% 27.3% Information and communications technology 0.0% 6.5% 0.0% 16.7% 0.0% 0.0% 8.3% 0.0% 0.0% 0.0% 6.3% 0.0% 15.2% Regulatory framework 0.0% 1.6% 0.0% 0.0% 4.7% 4.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Communicable/non-communicable diseases 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Trade and exports 50.0% 27.4% 17.6% 0.0% 18.6% 16.3% 8.3% 20.0% 45.5% 10.0% 6.3% 23.8% 9.1% Public sector reform 0.0% 1.6% 5.9% 0.0% 2.3% 0.0% 8.3% 6.7% 0.0% 0.0% 0.0% 0.0% 3.0% Regional integration 50.0% 1.6% 0.0% 0.0% 2.3% 2.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Domestic private sector development 0.0% 14.5% 35.3% 16.7% 25.6% 27.9% 16.7% 20.0% 27.3% 40.0% 6.3% 9.5% 12.1% Job creation/employment 0.0% 19.4% 29.4% 50.0% 32.6% 14.0% 8.3% 26.7% 9.1% 10.0% 12.5% 19.0% 24.2% Agricultural development 0.0% 24.2% 35.3% 50.0% 18.6% 37.2% 16.7% 40.0% 27.3% 30.0% 37.5% 19.0% 24.2% Food security 0.0% 1.6% 11.8% 0.0% 0.0% 2.3% 0.0% 6.7% 0.0% 20.0% 0.0% 4.8% 0.0% Governance 0.0% 11.3% 0.0% 33.3% 18.6% 16.3% 8.3% 6.7% 27.3% 10.0% 18.8% 0.0% 9.1% Transport 0.0% 16.1% 23.5% 33.3% 9.3% 7.0% 8.3% 0.0% 9.1% 10.0% 18.8% 4.8% 12.1% Livestock sector development 0.0% 3.2% 0.0% 0.0% 2.3% 0.0% 0.0% 6.7% 0.0% 0.0% 0.0% 4.8% 3.0% Gender 0.0% 0.0% 0.0% 0.0% 0.0% 7.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 3.0% Natural resource management 50.0% 16.1% 11.8% 0.0% 14.0% 18.6% 16.7% 6.7% 9.1% 30.0% 0.0% 23.8% 18.2% Environmental sustainability 0.0% 0.0% 0.0% 0.0% 2.3% 2.3% 0.0% 0.0% 0.0% 0.0% 0.0% 4.8% 0.0% Health 0.0% 3.2% 11.8% 0.0% 7.0% 7.0% 25.0% 0.0% 0.0% 0.0% 6.3% 9.5% 0.0% Basic infrastructure 0.0% 11.3% 11.8% 0.0% 4.7% 11.6% 0.0% 13.3% 18.2% 10.0% 31.3% 0.0% 6.1% Law and justice 0.0% 3.2% 0.0% 0.0% 0.0% 0.0% 8.3% 0.0% 0.0% 0.0% 0.0% 0.0% 3.0% Crime and violence 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Public financial management 50.0% 4.8% 0.0% 16.7% 4.7% 4.7% 0.0% 20.0% 9.1% 0.0% 6.3% 19.0% 3.0% Financial markets 0.0% 4.8% 0.0% 0.0% 4.7% 4.7% 8.3% 6.7% 0.0% 0.0% 0.0% 4.8% 0.0% 77 The World Bank Zambia Country Survey 2012 B. Overall Attitudes toward the World Bank (1-Not familiar at all, 10-Extremely familiar; 1-Not effective at all, 10-Very effective; 1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups 78 The World Bank Zambia Country Survey 2012 B. Overall Attitudes toward the World Bank (continued) When thinking about how the World Bank can have the most impact on development results in Zambia, in which sectoral areas do you believe the World Bank should focus most of its attention and resources in Zambia? (Choose no more than THREE) Office of Consultant on Bilateral/ Private Sector/ Independent Faith- Percentage of Respondents President/ Employee of Bank Multilateral Financial Government Based Local (Responses Combined) Prime Minister a Ministry project/PMU Agency Sector/Private Bank NGO CBO Media Institution Group Academia Citizens Other Rural development 0.0% 47.6% 29.4% 50.0% 46.5% 37.2% 50.0% 50.0% 36.4% 50.0% 25.0% 60.0% 30.3% Education 33.3% 36.5% 11.8% 0.0% 51.2% 27.9% 33.3% 21.4% 36.4% 30.0% 43.8% 25.0% 36.4% Social protection 0.0% 1.6% 0.0% 0.0% 0.0% 2.3% 0.0% 0.0% 0.0% 10.0% 6.3% 0.0% 3.0% Governance 33.3% 6.3% 5.9% 33.3% 20.9% 27.9% 0.0% 28.6% 0.0% 20.0% 12.5% 5.0% 27.3% Transport 0.0% 15.9% 23.5% 0.0% 11.6% 9.3% 0.0% 0.0% 36.4% 30.0% 6.3% 15.0% 12.1% Poverty reduction 66.7% 19.0% 11.8% 16.7% 16.3% 20.9% 25.0% 35.7% 27.3% 10.0% 18.8% 10.0% 21.2% Public sector reform 0.0% 1.6% 17.6% 16.7% 9.3% 2.3% 8.3% 0.0% 9.1% 0.0% 6.3% 0.0% 0.0% Regional integration 0.0% 1.6% 0.0% 0.0% 2.3% 4.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Gender 0.0% 0.0% 0.0% 0.0% 0.0% 11.6% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Crime and violence 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Domestic private sector development 0.0% 12.7% 35.3% 0.0% 16.3% 14.0% 8.3% 21.4% 9.1% 10.0% 18.8% 10.0% 9.1% Foreign direct investment 0.0% 4.8% 0.0% 0.0% 2.3% 4.7% 16.7% 0.0% 9.1% 10.0% 12.5% 10.0% 6.1% Water and sanitation 0.0% 7.9% 23.5% 16.7% 9.3% 7.0% 0.0% 0.0% 9.1% 10.0% 6.3% 10.0% 9.1% Energy 0.0% 15.9% 5.9% 0.0% 11.6% 0.0% 0.0% 0.0% 18.2% 10.0% 0.0% 5.0% 18.2% Livestock sector development 0.0% 3.2% 0.0% 0.0% 4.7% 0.0% 25.0% 0.0% 0.0% 20.0% 12.5% 5.0% 3.0% Access to finance 33.3% 9.5% 17.6% 0.0% 9.3% 7.0% 25.0% 21.4% 0.0% 10.0% 0.0% 0.0% 12.1% Public financial management 0.0% 11.1% 5.9% 66.7% 9.3% 18.6% 0.0% 7.1% 9.1% 0.0% 18.8% 5.0% 0.0% Job creation/employment 33.3% 6.3% 11.8% 33.3% 16.3% 2.3% 8.3% 35.7% 9.1% 10.0% 12.5% 20.0% 18.2% Financial markets 0.0% 3.2% 5.9% 0.0% 2.3% 2.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Urban development 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 3.0% Environmental sustainability 0.0% 3.2% 0.0% 0.0% 0.0% 4.7% 0.0% 0.0% 9.1% 0.0% 6.3% 0.0% 0.0% Equality of opportunity 0.0% 0.0% 0.0% 0.0% 0.0% 2.3% 8.3% 0.0% 0.0% 0.0% 6.3% 20.0% 3.0% Health 0.0% 17.5% 5.9% 0.0% 7.0% 14.0% 16.7% 14.3% 27.3% 10.0% 18.8% 5.0% 6.1% Global integration 0.0% 0.0% 0.0% 0.0% 4.7% 2.3% 0.0% 0.0% 0.0% 0.0% 0.0% 5.0% 0.0% Food security 33.3% 4.8% 5.9% 0.0% 0.0% 4.7% 0.0% 7.1% 0.0% 0.0% 0.0% 5.0% 3.0% Climate change 0.0% 4.8% 0.0% 0.0% 0.0% 4.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 3.0% Agricultural development 33.3% 34.9% 29.4% 16.7% 18.6% 25.6% 41.7% 14.3% 9.1% 10.0% 18.8% 25.0% 36.4% Trade and exports 0.0% 1.6% 5.9% 0.0% 0.0% 2.3% 0.0% 0.0% 0.0% 0.0% 0.0% 10.0% 3.0% Inclusive economic growth 0.0% 6.3% 5.9% 16.7% 2.3% 9.3% 0.0% 7.1% 0.0% 10.0% 12.5% 10.0% 9.1% Law and justice 0.0% 1.6% 0.0% 16.7% 2.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Regulatory framework 0.0% 0.0% 5.9% 0.0% 2.3% 2.3% 0.0% 0.0% 0.0% 0.0% 0.0% 5.0% 6.1% Communicable/non-communicable diseases 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Basic infrastructure 0.0% 11.1% 5.9% 16.7% 9.3% 11.6% 16.7% 21.4% 36.4% 0.0% 12.5% 5.0% 3.0% Natural resource management 33.3% 6.3% 23.5% 0.0% 7.0% 7.0% 0.0% 0.0% 9.1% 30.0% 6.3% 15.0% 9.1% Anti-corruption 0.0% 0.0% 0.0% 0.0% 2.3% 7.0% 8.3% 14.3% 0.0% 10.0% 6.3% 10.0% 6.1% Information and communications technology 0.0% 3.2% 0.0% 0.0% 2.3% 2.3% 8.3% 0.0% 0.0% 0.0% 6.3% 0.0% 3.0% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 79 The World Bank Zambia Country Survey 2012 B. Overall Attitudes toward the World Bank (continued) When thinking about the World Bank’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Zambia? Greatest Value Office of Consultant on Bilateral/ Private Sector/ Independent Faith- President/ Employee of Bank Multilateral Financial Government Based Local Percentage of Respondents Prime Minister a Ministry project/PMU Agency Sector/Private Bank NGO CBO Media Institution Group Academia Citizens Other Financial resources 100.0% 56.6% 68.8% 50.0% 47.2% 37.1% 36.4% 55.6% 27.3% 30.0% 0.0% 55.6% 42.9% Mobilizing third party financial resources 0.0% 3.8% 0.0% 0.0% 8.3% 14.3% 0.0% 0.0% 9.1% 0.0% 27.3% 5.6% 7.1% Technical assistance 0.0% 17.0% 18.8% 0.0% 13.9% 20.0% 18.2% 22.2% 9.1% 30.0% 18.2% 11.1% 3.6% Policy advice 0.0% 3.8% 12.5% 33.3% 8.3% 14.3% 9.1% 22.2% 18.2% 20.0% 9.1% 0.0% 10.7% Donor coordination 0.0% 1.9% 0.0% 16.7% 0.0% 2.9% 0.0% 0.0% 0.0% 0.0% 9.1% 0.0% 3.6% Data 0.0% 1.9% 0.0% 0.0% 2.8% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 3.6% Training/capacity building 0.0% 9.4% 0.0% 0.0% 13.9% 8.6% 36.4% 0.0% 36.4% 20.0% 27.3% 16.7% 28.6% Studies/analyses 0.0% 0.0% 0.0% 0.0% 2.8% 2.9% 0.0% 0.0% 0.0% 0.0% 9.1% 5.6% 0.0% Convening/facilitating 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Linkage to non-Bank expertise 0.0% 3.8% 0.0% 0.0% 2.8% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.6% 0.0% Other 0.0% 1.9% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% When thinking about the World Bank’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Zambia? nd 2 Greatest Value Office of Consultant on Bilateral/ Private Sector/ Independent Faith- President/ Employee of Bank Multilateral Financial Government Based Local Percentage of Respondents Prime Minister a Ministry project/PMU Agency Sector/Private Bank NGO CBO Media Institution Group Academia Citizens Other Financial resources 0.0% 18.5% 0.0% 16.7% 5.7% 2.9% 36.4% 30.0% 18.2% 10.0% 16.7% 29.4% 25.0% Mobilizing third party financial resources 100.0% 7.4% 0.0% 16.7% 2.9% 8.6% 0.0% 10.0% 9.1% 40.0% 16.7% 5.9% 14.3% Technical assistance 0.0% 35.2% 31.3% 0.0% 17.1% 17.1% 0.0% 20.0% 0.0% 0.0% 25.0% 5.9% 25.0% Policy advice 0.0% 9.3% 12.5% 16.7% 28.6% 22.9% 9.1% 0.0% 27.3% 10.0% 8.3% 11.8% 3.6% Donor coordination 0.0% 5.6% 18.8% 0.0% 11.4% 5.7% 9.1% 20.0% 18.2% 20.0% 0.0% 17.6% 7.1% Data 0.0% 1.9% 0.0% 0.0% 0.0% 8.6% 0.0% 0.0% 0.0% 0.0% 8.3% 5.9% 3.6% Training/capacity building 0.0% 20.4% 31.3% 0.0% 22.9% 11.4% 9.1% 10.0% 0.0% 0.0% 25.0% 17.6% 10.7% Studies/analyses 0.0% 0.0% 6.3% 50.0% 2.9% 8.6% 18.2% 10.0% 18.2% 10.0% 0.0% 5.9% 3.6% Convening/facilitating 0.0% 1.9% 0.0% 0.0% 2.9% 5.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 3.6% Linkage to non-Bank expertise 0.0% 0.0% 0.0% 0.0% 5.7% 8.6% 9.1% 0.0% 9.1% 10.0% 0.0% 0.0% 3.6% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 9.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 80 The World Bank Zambia Country Survey 2012 B. Overall Attitudes toward the World Bank (continued) Which of the following do you identify as the World Bank’s greatest WEAKNESSES in its work in Zambia? (Choose no more than TWO) Office of Consultant on Bilateral/ Private Sector/ Independent Faith- Percentage of Respondents President/ Employee of Bank Multilateral Financial Government Based Local (Responses Combined) Prime Minister a Ministry project/PMU Agency Sector/Private Bank NGO CBO Media Institution Group Academia Citizens Other Imposing technocratic solutions without regard to 33.3% 24.6% 18.8% 0.0% 21.4% 23.3% 11.1% 20.0% 36.4% 20.0% 26.7% 20.0% 15.6% political realities Not exploring alternative policy options 0.0% 4.9% 12.5% 0.0% 11.9% 9.3% 11.1% 20.0% 9.1% 10.0% 13.3% 10.0% 6.3% Too bureaucratic in its operational policies and 66.7% 39.3% 25.0% 33.3% 28.6% 23.3% 0.0% 26.7% 18.2% 0.0% 20.0% 5.0% 31.3% procedures Staff too inaccessible 33.3% 9.8% 0.0% 16.7% 9.5% 4.7% 33.3% 13.3% 9.1% 0.0% 13.3% 5.0% 6.3% Arrogant in its approach 0.0% 3.3% 0.0% 16.7% 0.0% 2.3% 0.0% 6.7% 9.1% 0.0% 0.0% 0.0% 0.0% Not client focused 0.0% 3.3% 6.3% 0.0% 2.4% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.0% 6.3% The credibility of its knowledge/data 0.0% 1.6% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 6.3% Not willing to honestly criticize policies and reform 0.0% 9.8% 6.3% 0.0% 9.5% 25.6% 22.2% 20.0% 0.0% 10.0% 13.3% 15.0% 21.9% efforts in the country Too influenced by developed countries 66.7% 27.9% 18.8% 0.0% 38.1% 18.6% 22.2% 20.0% 45.5% 50.0% 40.0% 40.0% 21.9% Not enough public disclosure of its work 0.0% 8.2% 0.0% 33.3% 16.7% 18.6% 44.4% 26.7% 18.2% 40.0% 26.7% 20.0% 21.9% World Bank processes too slow and complex 0.0% 18.0% 31.3% 16.7% 11.9% 16.3% 0.0% 6.7% 27.3% 10.0% 6.7% 20.0% 3.1% Not aligned with country priorities 0.0% 11.5% 12.5% 0.0% 9.5% 2.3% 0.0% 0.0% 9.1% 20.0% 6.7% 5.0% 3.1% Not aligned with other donors’ work 0.0% 1.6% 6.3% 16.7% 0.0% 0.0% 11.1% 6.7% 0.0% 0.0% 0.0% 0.0% 0.0% Not collaborating enough with non-state actors 0.0% 6.6% 12.5% 33.3% 11.9% 44.2% 22.2% 0.0% 18.2% 0.0% 0.0% 30.0% 21.9% Not adequately sensitive to political/social realities 0.0% 19.7% 6.3% 16.7% 11.9% 9.3% 22.2% 13.3% 0.0% 30.0% 13.3% 20.0% 25.0% in Zambia Other 0.0% 1.6% 12.5% 0.0% 4.8% 0.0% 0.0% 6.7% 0.0% 0.0% 13.3% 0.0% 3.1% Which World Bank instruments do you believe are the MOST effective in reducing poverty in Zambia? (Choose no more than TWO) Office of Consultant on Bilateral/ Private Sector/ Independent Faith- Percentage of Respondents President/ Employee of Bank Multilateral Financial Government Based Local (Responses Combined) Prime Minister a Ministry project/PMU Agency Sector/Private Bank NGO CBO Media Institution Group Academia Citizens Other Investment lending 33.3% 65.6% 58.8% 50.0% 38.6% 35.7% 66.7% 50.0% 63.6% 37.5% 50.0% 52.4% 59.4% Capacity development 33.3% 34.4% 35.3% 16.7% 34.1% 52.4% 33.3% 28.6% 54.5% 62.5% 37.5% 33.3% 40.6% Policy based lending/ budget support to the 0.0% 37.7% 17.6% 66.7% 20.5% 33.3% 25.0% 50.0% 54.5% 0.0% 50.0% 28.6% 34.4% Government Knowledge products/services 66.7% 1.6% 0.0% 16.7% 15.9% 19.0% 16.7% 7.1% 9.1% 12.5% 12.5% 9.5% 0.0% Technical assistance 0.0% 36.1% 29.4% 50.0% 45.5% 50.0% 16.7% 28.6% 18.2% 50.0% 31.3% 19.0% 18.8% Trust Fund management 0.0% 11.5% 5.9% 0.0% 9.1% 2.4% 8.3% 14.3% 0.0% 0.0% 0.0% 14.3% 6.3% Other 0.0% 1.6% 5.9% 0.0% 2.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 6.3% Don’t know 33.3% 3.3% 11.8% 0.0% 15.9% 2.4% 8.3% 7.1% 0.0% 12.5% 6.3% 19.0% 12.5% Which World Bank instruments do you believe are the LEAST effective in reducing poverty in Zambia? (Choose no more than TWO) Office of Consultant on Bilateral/ Private Sector/ Independent Faith- Percentage of Respondents President/ Employee of Bank Multilateral Financial Government Based Local (Responses Combined) Prime Minister a Ministry project/PMU Agency Sector/Private Bank NGO CBO Media Institution Group Academia Citizens Other Investment lending 0.0% 10.2% 5.9% 16.7% 22.5% 22.0% 9.1% 28.6% 30.0% 30.0% 12.5% 15.0% 9.4% Capacity development 0.0% 13.6% 11.8% 0.0% 17.5% 26.8% 36.4% 35.7% 20.0% 30.0% 37.5% 40.0% 18.8% Policy based lending/ budget support to the 33.3% 25.4% 17.6% 33.3% 25.0% 31.7% 36.4% 14.3% 20.0% 30.0% 18.8% 15.0% 21.9% Government Knowledge products/services 0.0% 28.8% 23.5% 0.0% 27.5% 43.9% 18.2% 35.7% 40.0% 30.0% 25.0% 15.0% 18.8% Technical assistance 66.7% 25.4% 23.5% 16.7% 22.5% 9.8% 9.1% 21.4% 50.0% 10.0% 25.0% 35.0% 18.8% Trust Fund management 33.3% 37.3% 41.2% 66.7% 25.0% 39.0% 27.3% 7.1% 40.0% 30.0% 25.0% 30.0% 31.3% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 3.1% Don’t know 33.3% 22.0% 17.6% 33.3% 27.5% 4.9% 27.3% 28.6% 0.0% 10.0% 12.5% 20.0% 31.3% 81 The World Bank Zambia Country Survey 2012 B. Overall Attitudes toward the World Bank (continued) (1-To no degree at all, 10-To a very significant degree) In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank collaborate with more in your country to ensure better development results there? (Choose no more than TWO) Office of Consultant on Bilateral/ Private Sector/ Independent Faith- Percentage of Respondents President/ Employee of Bank Multilateral Financial Government Based Local (Responses Combined) Prime Minister a Ministry project/PMU Agency Sector/Private Bank NGO CBO Media Institution Group Academia Citizens Other NGOs 33.3% 16.1% 35.3% 0.0% 18.6% 74.4% 25.0% 20.0% 18.2% 20.0% 25.0% 23.8% 33.3% Local Government 0.0% 43.5% 41.2% 66.7% 37.2% 23.3% 8.3% 33.3% 72.7% 40.0% 31.3% 23.8% 27.3% Beneficiaries 66.7% 25.8% 23.5% 16.7% 30.2% 14.0% 50.0% 26.7% 0.0% 30.0% 0.0% 57.1% 33.3% Private sector 66.7% 30.6% 29.4% 50.0% 41.9% 25.6% 16.7% 33.3% 18.2% 20.0% 37.5% 14.3% 36.4% Community Based Organizations (CBOs) 33.3% 25.8% 11.8% 16.7% 14.0% 14.0% 75.0% 20.0% 45.5% 10.0% 12.5% 9.5% 15.2% Donor community 0.0% 8.1% 5.9% 33.3% 11.6% 9.3% 0.0% 6.7% 18.2% 0.0% 18.8% 9.5% 9.1% Foundations 0.0% 0.0% 0.0% 0.0% 2.3% 2.3% 0.0% 0.0% 0.0% 10.0% 0.0% 4.8% 0.0% Academia/think tanks/research institutes 0.0% 24.2% 23.5% 16.7% 25.6% 16.3% 0.0% 6.7% 9.1% 10.0% 56.3% 4.8% 18.2% Parliament 0.0% 8.1% 23.5% 0.0% 2.3% 9.3% 0.0% 13.3% 9.1% 10.0% 6.3% 14.3% 18.2% Media 0.0% 3.2% 0.0% 0.0% 4.7% 7.0% 0.0% 40.0% 0.0% 0.0% 0.0% 14.3% 6.1% Faith based organizations 0.0% 6.5% 5.9% 0.0% 7.0% 4.7% 8.3% 0.0% 9.1% 50.0% 6.3% 23.8% 0.0% Other 0.0% 4.8% 0.0% 0.0% 2.3% 0.0% 8.3% 0.0% 0.0% 0.0% 6.3% 0.0% 3.0% To what extent do you agree with the following statements about the World Bank’s work in Zambia, on a ten point scale? (1-Strongly disagree, 10-Strongly agree) 82 The World Bank Zambia Country Survey 2012 B. Overall Attitudes toward the World Bank (continued) To what extent is the World Bank an effective development partner in Zambia in terms of…, on a ten point scale? (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups When World Bank assisted reform efforts fail or are slow to take place, which TWO of the following would you attribute this to? (Choose no more than TWO) Office of Consultant on Bilateral/ Private Sector/ Independent Faith- Percentage of Respondents President/ Employee of Bank Multilateral Financial Government Based Local (Responses Combined) Prime Minister a Ministry project/PMU Agency Sector/Private Bank NGO CBO Media Institution Group Academia Citizens Other The World Bank works too slowly 0.0% 8.2% 25.0% 16.7% 31.0% 4.7% 0.0% 28.6% 18.2% 11.1% 0.0% 5.0% 18.2% The World Bank does not reach out enough to non- 33.3% 13.1% 12.5% 0.0% 31.0% 39.5% 10.0% 14.3% 9.1% 33.3% 33.3% 15.0% 30.3% state actors The Government works inefficiently 66.7% 23.0% 25.0% 66.7% 19.0% 20.9% 40.0% 14.3% 9.1% 22.2% 40.0% 30.0% 30.3% There is not an adequate level of citizen/civil society 33.3% 26.2% 18.8% 16.7% 26.2% 34.9% 30.0% 21.4% 27.3% 22.2% 0.0% 35.0% 30.3% participation Poor donor coordination 0.0% 6.6% 12.5% 16.7% 2.4% 4.7% 10.0% 14.3% 0.0% 0.0% 6.7% 10.0% 0.0% The World Bank does not do adequate follow 0.0% 6.6% 12.5% 16.7% 9.5% 7.0% 0.0% 7.1% 9.1% 0.0% 0.0% 5.0% 6.1% through/follow-up Lack of/inadequate levels of capacity in Government 0.0% 11.5% 18.8% 50.0% 16.7% 30.2% 10.0% 7.1% 27.3% 11.1% 40.0% 15.0% 6.1% Political pressures and obstacles 0.0% 13.1% 12.5% 16.7% 28.6% 11.6% 10.0% 28.6% 27.3% 11.1% 20.0% 30.0% 24.2% Reforms are not well thought out in light of country 0.0% 41.0% 25.0% 0.0% 11.9% 18.6% 10.0% 14.3% 9.1% 22.2% 20.0% 20.0% 18.2% challenges Support not in the right area 33.3% 6.6% 0.0% 0.0% 4.8% 11.6% 20.0% 7.1% 0.0% 11.1% 6.7% 0.0% 0.0% Inadequate consultation 0.0% 18.0% 18.8% 0.0% 2.4% 7.0% 30.0% 0.0% 27.3% 33.3% 0.0% 5.0% 9.1% The World Bank is not sensitive enough to 0.0% 18.0% 6.3% 0.0% 4.8% 9.3% 30.0% 14.3% 9.1% 22.2% 26.7% 20.0% 18.2% political/social realities on the ground Other 0.0% 0.0% 0.0% 0.0% 7.1% 0.0% 0.0% 14.3% 9.1% 0.0% 0.0% 0.0% 3.0% 83 The World Bank Zambia Country Survey 2012 C. World Bank Effectiveness and Results How effective do you believe the World Bank is in terms of the work it does in the following areas of development in Zambia, on a ten point scale? (1-Not effective at all, 10-Very effective) *Significantly different between stakeholder groups (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank in Zambia, on a ten point scale? (1-Strongly disagree, 10-Strongly agree) 84 The World Bank Zambia Country Survey 2012 D. The World Bank’s Knowledge How frequently do you consult World Bank knowledge and research (e.g., data, analysis, reports) in the work you do? Office of Consultant on Bilateral/ Private Sector/ Independent Faith- President/ Employee of Bank Multilateral Financial Government Based Local Percentage of Respondents Prime Minister a Ministry project/PMU Agency Sector/Private Bank NGO CBO Media Institution Group Academia Citizens Other Weekly 0.0% 6.3% 11.8% 40.0% 6.8% 0.0% 0.0% 6.7% 0.0% 11.1% 12.5% 0.0% 3.0% Monthly 33.3% 9.5% 41.2% 40.0% 4.5% 11.9% 0.0% 0.0% 18.2% 0.0% 0.0% 4.8% 9.1% A few times a year 0.0% 33.3% 17.6% 20.0% 38.6% 59.5% 0.0% 66.7% 18.2% 22.2% 56.3% 33.3% 33.3% Rarely 66.7% 34.9% 5.9% 0.0% 25.0% 16.7% 30.0% 13.3% 18.2% 22.2% 12.5% 23.8% 27.3% Never 0.0% 15.9% 23.5% 0.0% 25.0% 11.9% 70.0% 13.3% 45.5% 44.4% 18.8% 38.1% 27.3% When thinking about the development challenges in Zambia, where do you believe it would be most valuable for the World Bank to focus its research and knowledge efforts in the next few years? (Choose no more than THREE) Office of Consultant on Bilateral/ Private Sector/ Independent Faith- Percentage of Respondents President/ Employee of Bank Multilateral Financial Government Based Local (Responses Combined) Prime Minister a Ministry project/PMU Agency Sector/Private Bank NGO CBO Media Institution Group Academia Citizens Other Public sector reform 0.0% 14.1% 29.4% 16.7% 15.9% 4.8% 0.0% 13.3% 0.0% 0.0% 0.0% 14.3% 15.2% Gender 0.0% 0.0% 5.9% 0.0% 2.3% 14.3% 0.0% 0.0% 0.0% 11.1% 0.0% 4.8% 3.0% Education 33.3% 31.3% 11.8% 0.0% 34.1% 23.8% 50.0% 40.0% 18.2% 33.3% 37.5% 42.9% 39.4% Domestic private sector development 100.0% 23.4% 23.5% 16.7% 27.3% 16.7% 10.0% 13.3% 27.3% 0.0% 25.0% 19.0% 24.2% Foreign direct investment 0.0% 3.1% 0.0% 16.7% 0.0% 2.4% 0.0% 6.7% 0.0% 11.1% 6.3% 0.0% 9.1% Water and sanitation 0.0% 7.8% 17.6% 33.3% 11.4% 11.9% 10.0% 13.3% 9.1% 11.1% 6.3% 14.3% 9.1% Trade and exports 0.0% 14.1% 0.0% 0.0% 4.5% 7.1% 0.0% 6.7% 9.1% 11.1% 18.8% 0.0% 6.1% Inclusive economic growth 0.0% 7.8% 29.4% 50.0% 6.8% 11.9% 10.0% 6.7% 9.1% 0.0% 18.8% 19.0% 9.1% Energy 33.3% 12.5% 17.6% 0.0% 15.9% 0.0% 0.0% 0.0% 18.2% 0.0% 6.3% 14.3% 12.1% Disaster management 0.0% 1.6% 0.0% 0.0% 4.5% 0.0% 0.0% 0.0% 0.0% 0.0% 6.3% 0.0% 0.0% Livestock sector development 0.0% 4.7% 0.0% 0.0% 9.1% 2.4% 30.0% 6.7% 0.0% 0.0% 6.3% 4.8% 15.2% Governance (building strong 0.0% 10.9% 0.0% 16.7% 15.9% 31.0% 0.0% 6.7% 9.1% 22.2% 12.5% 0.0% 15.2% institutions/government effectiveness) Social protection (e.g., pensions, targeted social 0.0% 3.1% 0.0% 0.0% 4.5% 2.4% 0.0% 6.7% 27.3% 0.0% 0.0% 4.8% 6.1% assistance) Climate change (e.g., mitigation, adaptation) 0.0% 4.7% 0.0% 0.0% 2.3% 16.7% 0.0% 0.0% 0.0% 11.1% 6.3% 0.0% 0.0% Poverty reduction 33.3% 21.9% 5.9% 0.0% 20.5% 40.5% 40.0% 46.7% 27.3% 0.0% 37.5% 28.6% 15.2% Law and justice (e.g., judicial system) 0.0% 0.0% 0.0% 0.0% 11.4% 0.0% 0.0% 0.0% 0.0% 11.1% 0.0% 0.0% 0.0% Anti-corruption 0.0% 3.1% 11.8% 0.0% 2.3% 4.8% 10.0% 20.0% 9.1% 0.0% 12.5% 9.5% 6.1% Financial markets 0.0% 1.6% 11.8% 0.0% 2.3% 2.4% 0.0% 0.0% 0.0% 0.0% 0.0% 9.5% 0.0% Equality of opportunity (i.e., equity) 0.0% 3.1% 0.0% 0.0% 6.8% 2.4% 0.0% 0.0% 0.0% 11.1% 12.5% 14.3% 9.1% Urban development 0.0% 0.0% 0.0% 0.0% 2.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Crime and violence 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Regional integration 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.8% 0.0% Information and communications technology 0.0% 1.6% 0.0% 0.0% 2.3% 2.4% 0.0% 6.7% 0.0% 0.0% 0.0% 0.0% 3.0% Transport (e.g., roads, bridges, transportation) 0.0% 6.3% 11.8% 33.3% 4.5% 2.4% 0.0% 0.0% 9.1% 11.1% 6.3% 9.5% 3.0% Agricultural development 33.3% 32.8% 35.3% 16.7% 27.3% 26.2% 30.0% 33.3% 27.3% 33.3% 37.5% 14.3% 24.2% Access to finance 33.3% 6.3% 17.6% 0.0% 13.6% 7.1% 10.0% 6.7% 18.2% 22.2% 0.0% 4.8% 3.0% Natural resource management (e.g., oil, gas, mining) 0.0% 7.8% 5.9% 0.0% 2.3% 7.1% 0.0% 0.0% 9.1% 22.2% 6.3% 9.5% 6.1% Public financial management (e.g., public 0.0% 1.6% 0.0% 33.3% 0.0% 4.8% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 9.1% expenditure, fiscal system reform) Job creation/employment 0.0% 17.2% 17.6% 33.3% 22.7% 23.8% 30.0% 20.0% 27.3% 11.1% 6.3% 14.3% 24.2% Health 0.0% 15.6% 11.8% 0.0% 4.5% 9.5% 40.0% 20.0% 9.1% 11.1% 6.3% 14.3% 12.1% Rural development 0.0% 25.0% 23.5% 16.7% 4.5% 9.5% 30.0% 20.0% 27.3% 33.3% 6.3% 23.8% 9.1% Global integration 33.3% 1.6% 0.0% 0.0% 4.5% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Food security 0.0% 3.1% 0.0% 0.0% 2.3% 2.4% 0.0% 0.0% 0.0% 11.1% 0.0% 0.0% 3.0% Environmental sustainability 0.0% 3.1% 0.0% 0.0% 2.3% 7.1% 0.0% 0.0% 0.0% 11.1% 12.5% 0.0% 3.0% Regulatory framework 0.0% 1.6% 5.9% 0.0% 4.5% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 3.0% Basic infrastructure 0.0% 4.7% 0.0% 16.7% 4.5% 0.0% 0.0% 6.7% 9.1% 0.0% 6.3% 4.8% 0.0% Communicable/non-communicable diseases 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 85 The World Bank Zambia Country Survey 2012 D. The World Bank’s Knowledge (continued) How effective do you believe the World Bank’s knowledge and research are at… in Zambia? (1-Not effective at all, 10-Very effective) *Significantly different between stakeholder groups “To what extent do you believe that the World Bank’s knowledge and research... in Zambia ? (1-To no degree at all, 10-To a very significant degree) (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality; 1-Not effective at all, 10-Very effective; 1-To no degree at all, 10-To a very significant degree) 86 The World Bank Zambia Country Survey 2012 E. Working with the World Bank To what extent do you agree/disagree with the following statements, on a ten point scale? (1-Strongly disagree, 10-Strongly agree) *Significantly different between stakeholder groups F. The Future Role of the World Bank in Zambia (1-Not a significant role at all, 10-Very significant role) 87 The World Bank Zambia Country Survey 2012 F. The Future Role of the World Bank in Zambia (continued) Which of the following SHOULD the World Bank do to make itself of greater value in Zambia? (Choose no more than TWO) Office of Consultant on Bilateral/ Private Sector/ Independent Faith- Percentage of Respondents President/ Employee of Bank Multilateral Financial Government Based Local (Responses Combined) Prime Minister a Ministry project/PMU Agency Sector/Private Bank NGO CBO Media Institution Group Academia Citizens Other Improve the quality of its experts as related to 33.3% 34.4% 31.3% 16.7% 57.1% 34.9% 30.0% 26.7% 0.0% 30.0% 64.3% 23.8% 28.1% Zambia's specific challenges Reduce the complexity of obtaining World Bank 66.7% 60.7% 56.3% 16.7% 33.3% 44.2% 20.0% 53.3% 81.8% 60.0% 28.6% 42.9% 50.0% financing Focus primarily on advocacy issues 0.0% 3.3% 0.0% 0.0% 7.1% 14.0% 0.0% 0.0% 0.0% 30.0% 0.0% 14.3% 12.5% Improve the competitiveness of its financing 0.0% 13.1% 6.3% 16.7% 21.4% 14.0% 10.0% 13.3% 27.3% 0.0% 28.6% 14.3% 12.5% compared to markets Ensure greater selectivity in its work 33.3% 14.8% 18.8% 33.3% 14.3% 16.3% 0.0% 6.7% 0.0% 10.0% 14.3% 14.3% 21.9% Provide more adequate data/knowledge/ 33.3% 23.0% 6.3% 16.7% 16.7% 34.9% 20.0% 40.0% 27.3% 10.0% 21.4% 19.0% 9.4% statistics/figures on Zambia's economy Offer more innovative financial products 33.3% 16.4% 18.8% 16.7% 9.5% 14.0% 50.0% 6.7% 36.4% 20.0% 7.1% 23.8% 28.1% Offer more innovative knowledge services 0.0% 9.8% 25.0% 16.7% 9.5% 9.3% 30.0% 40.0% 9.1% 20.0% 21.4% 23.8% 9.4% Increase availability of Fee-Based services 0.0% 1.6% 0.0% 0.0% 0.0% 4.7% 10.0% 6.7% 0.0% 0.0% 0.0% 0.0% 0.0% Work faster 0.0% 9.8% 25.0% 16.7% 16.7% 2.3% 10.0% 6.7% 0.0% 20.0% 0.0% 9.5% 15.6% Other 0.0% 3.3% 0.0% 16.7% 4.8% 4.7% 10.0% 0.0% 9.1% 0.0% 14.3% 0.0% 9.4% G. Communication and Information Sharing Where do you get most of your information about economic and social development issues in Zambia? (Choose no more than TWO) Office of Consultant on Bilateral/ Private Sector/ Independent Faith- Percentage of Respondents President/ Employee of Bank Multilateral Financial Government Based Local (Responses Combined) Prime Minister a Ministry project/PMU Agency Sector/Private Bank NGO CBO Media Institution Group Academia Citizens Other Local newspapers 66.7% 79.4% 64.7% 50.0% 65.9% 83.7% 36.4% 80.0% 72.7% 55.6% 46.7% 81.0% 84.8% International newspapers 0.0% 3.2% 0.0% 0.0% 4.5% 9.3% 0.0% 6.7% 0.0% 0.0% 6.7% 4.8% 3.0% Local radio 0.0% 22.2% 17.6% 0.0% 20.5% 9.3% 72.7% 33.3% 9.1% 55.6% 6.7% 38.1% 27.3% International radio 33.3% 0.0% 5.9% 16.7% 2.3% 0.0% 0.0% 6.7% 0.0% 0.0% 6.7% 4.8% 0.0% Local television 66.7% 25.4% 23.5% 16.7% 29.5% 34.9% 45.5% 20.0% 36.4% 22.2% 26.7% 28.6% 39.4% International television 0.0% 9.5% 11.8% 0.0% 9.1% 2.3% 9.1% 0.0% 18.2% 33.3% 0.0% 9.5% 0.0% Periodicals 0.0% 14.3% 17.6% 0.0% 9.1% 11.6% 0.0% 6.7% 9.1% 11.1% 13.3% 14.3% 6.1% Internet 33.3% 36.5% 52.9% 33.3% 50.0% 46.5% 9.1% 33.3% 45.5% 22.2% 66.7% 19.0% 27.3% Social media (Facebook, Twitter, YouTube) 0.0% 0.0% 5.9% 0.0% 4.5% 2.3% 9.1% 13.3% 0.0% 0.0% 0.0% 0.0% 9.1% Blogs 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Mobile phones 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 6.7% 0.0% 0.0% Instant messaging 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 9.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Other 0.0% 4.8% 0.0% 33.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 13.3% 0.0% 3.0% 88 The World Bank Zambia Country Survey 2012 G. Communication and Information Sharing (continued) How would you prefer to receive information from the World Bank? (Choose no more than TWO) Office of Consultant on Bilateral/ Private Sector/ Independent Faith- Percentage of Respondents President/ Employee of Bank Multilateral Financial Government Based Local (Responses Combined) Prime Minister a Ministry project/PMU Agency Sector/Private Bank NGO CBO Media Institution Group Academia Citizens Other World Bank website 33.3% 45.9% 64.7% 16.7% 38.6% 52.4% 0.0% 6.7% 45.5% 0.0% 75.0% 14.3% 30.3% Direct contact with World Bank (i.e., face to face 0.0% 27.9% 17.6% 66.7% 22.7% 31.0% 36.4% 60.0% 18.2% 0.0% 0.0% 28.6% 24.2% meetings/discussions) e-Newsletters 0.0% 37.7% 5.9% 66.7% 34.1% 19.0% 18.2% 26.7% 45.5% 50.0% 18.8% 9.5% 27.3% Instant messaging 0.0% 1.6% 0.0% 0.0% 0.0% 2.4% 0.0% 6.7% 9.1% 0.0% 0.0% 0.0% 6.1% World Bank seminars/workshops/conferences 0.0% 34.4% 41.2% 0.0% 27.3% 35.7% 54.5% 53.3% 27.3% 40.0% 31.3% 38.1% 27.3% World Bank Public Information Center 66.7% 6.6% 5.9% 0.0% 15.9% 9.5% 18.2% 13.3% 0.0% 30.0% 18.8% 33.3% 18.2% World Bank publications and other written materials 66.7% 37.7% 35.3% 50.0% 27.3% 35.7% 27.3% 13.3% 45.5% 40.0% 37.5% 38.1% 30.3% Mobile phones 33.3% 1.6% 11.8% 0.0% 9.1% 0.0% 9.1% 6.7% 0.0% 10.0% 6.3% 9.5% 9.1% Social media (Facebook, Twitter, YouTube) 0.0% 1.6% 5.9% 0.0% 6.8% 9.5% 27.3% 13.3% 0.0% 10.0% 12.5% 9.5% 24.2% Blogs 0.0% 0.0% 5.9% 0.0% 0.0% 2.4% 0.0% 0.0% 0.0% 0.0% 0.0% 4.8% 0.0% Other 0.0% 1.6% 5.9% 0.0% 6.8% 0.0% 0.0% 0.0% 0.0% 20.0% 0.0% 0.0% 3.0% Are you aware of the World Bank's Access to Information Policy under which the Bank will now disclose any information in its possession that is not a list of exceptions? Office of Consultant on Bilateral/ Private Sector/ Independent Faith- President/ Employee of Bank Multilateral Financial Government Based Local Percentage of Respondents Prime Minister a Ministry project/PMU Agency Sector/Private Bank NGO CBO Media Institution Group Academia Citizens Other Yes 50.0% 13.6% 35.3% 20.0% 30.0% 23.1% 20.0% 13.3% 30.0% 30.0% 12.5% 20.0% 28.1% No 50.0% 86.4% 64.7% 80.0% 70.0% 76.9% 80.0% 86.7% 70.0% 70.0% 87.5% 80.0% 71.9% Have you requested information from the World Bank on its activities in the past year? Office of Consultant on Bilateral/ Private Sector/ Independent Faith- President/ Employee of Bank Multilateral Financial Government Based Local Percentage of Respondents Prime Minister a Ministry project/PMU Agency Sector/Private Bank NGO CBO Media Institution Group Academia Citizens Other Yes 0.0% 12.5% 37.5% 66.7% 22.5% 26.3% 30.0% 28.6% 27.3% 0.0% 13.3% 10.0% 18.8% No 100.0% 87.5% 62.5% 33.3% 77.5% 73.7% 70.0% 71.4% 72.7% 100.0% 86.7% 90.0% 81.3% Were you able to obtain this information? Office of Consultant on Bilateral/ Private Sector/ Independent Faith- President/ Employee of Bank Multilateral Financial Government Based Local Percentage of Respondents Prime Minister a Ministry project/PMU Agency Sector/Private Bank NGO CBO Media Institution Group Academia Citizens Other Yes 0.0% 100.0% 83.3% 100.0% 87.5% 88.9% 100.0% 50.0% 33.3% 0.0% 50.0% 50.0% 40.0% No 0.0% 0.0% 16.7% 0.0% 12.5% 11.1% 0.0% 50.0% 66.7% 0.0% 50.0% 50.0% 60.0% Do you have access to the Internet?* Office of Consultant on Bilateral/ Private Sector/ Independent Faith- President/ Employee of Bank Multilateral Financial Government Based Local Percentage of Respondents Prime Minister a Ministry project/PMU Agency Sector/Private Bank NGO CBO Media Institution Group Academia Citizens Other Yes 100.0% 96.5% 100.0% 100.0% 97.5% 97.3% 60.0% 93.3% 100.0% 90.0% 100.0% 57.1% 100.0% No 0.0% 3.5% 0.0% 0.0% 2.5% 2.7% 40.0% 6.7% 0.0% 10.0% 0.0% 42.9% 0.0% *Significantly different between stakeholder groups Do you use/have used the World Bank website?* Office of Consultant on Bilateral/ Private Sector/ Independent Faith- President/ Employee of Bank Multilateral Financial Government Based Local Percentage of Respondents Prime Minister a Ministry project/PMU Agency Sector/Private Bank NGO CBO Media Institution Group Academia Citizens Other Yes 0.0% 62.7% 82.4% 100.0% 58.5% 63.2% 0.0% 50.0% 63.6% 62.5% 78.6% 30.0% 46.9% No 100.0% 37.3% 17.6% 0.0% 41.5% 36.8% 100.0% 50.0% 36.4% 37.5% 21.4% 70.0% 53.1% *Significantly different between stakeholder groups 89 The World Bank Zambia Country Survey 2012 G. Communication and Information Sharing (continued) Which do you primarily use?* Office of Consultant on Bilateral/ Private Sector/ Independent Faith- President/ Employee of Bank Multilateral Financial Government Based Local Percentage of Respondents Prime Minister a Ministry project/PMU Agency Sector/Private Bank NGO CBO Media Institution Group Academia Citizens Other The World Bank's country website 0.0% 25.0% 26.7% 0.0% 33.3% 41.4% 100.0% 55.6% 0.0% 0.0% 7.7% 57.1% 47.4% The World Bank's main website 0.0% 75.0% 73.3% 100.0% 66.7% 58.6% 0.0% 44.4% 100.0% 100.0% 92.3% 42.9% 52.6% *Significantly different between stakeholder groups Do you use/have you used the World Bank’s Public Information Centers (PICs) in Zambia? Office of Consultant on Bilateral/ Private Sector/ Independent Faith- President/ Employee of Bank Multilateral Financial Government Based Local Percentage of Respondents Prime Minister a Ministry project/PMU Agency Sector/Private Bank NGO CBO Media Institution Group Academia Citizens Other Yes 0.0% 16.4% 17.6% 33.3% 31.7% 27.9% 0.0% 21.4% 9.1% 22.2% 6.3% 19.0% 19.4% No 66.7% 57.4% 64.7% 66.7% 56.1% 53.5% 63.6% 64.3% 72.7% 44.4% 68.8% 61.9% 67.7% I don’t know what a PIC is 33.3% 26.2% 17.6% 0.0% 12.2% 18.6% 36.4% 14.3% 18.2% 33.3% 25.0% 19.0% 12.9% Please rate how much you agree with the following statements, on a ten point scale. (1-Strongly disagree, 10-Strongly agree) *Significantly different between stakeholder groups H. Background Information Currently, do you professionally collaborate/work with the World Bank in your country? Office of Consultant on Bilateral/ Private Sector/ Independent Faith- President/ Employee of Bank Multilateral Financial Government Based Local Percentage of Respondents Prime Minister a Ministry project/PMU Agency Sector/Private Bank NGO CBO Media Institution Group Academia Citizens Other Yes 33.3% 64.5% 88.2% 100.0% 44.2% 65.0% 45.5% 57.1% 70.0% 12.5% 43.8% 28.6% 37.5% No 66.7% 35.5% 11.8% 0.0% 55.8% 35.0% 54.5% 42.9% 30.0% 87.5% 56.3% 71.4% 62.5% Which of the following describes most of your exposure to the World Bank in Zambia? (Choose no more than TWO) Office of Consultant on Bilateral/ Private Sector/ Independent Faith- Percentage of Respondents President/ Employee of Bank Multilateral Financial Government Based Local (Responses Combined) Prime Minister a Ministry project/PMU Agency Sector/Private Bank NGO CBO Media Institution Group Academia Citizens Other Observer 100.0% 28.3% 0.0% 0.0% 43.6% 29.3% 50.0% 30.8% 36.4% 60.0% 25.0% 52.6% 46.9% Use World Bank reports/data 33.3% 25.0% 41.2% 0.0% 38.5% 24.4% 25.0% 46.2% 45.5% 20.0% 43.8% 21.1% 31.3% Engage in World Bank related/sponsored 33.3% 41.7% 35.3% 33.3% 20.5% 65.9% 50.0% 23.1% 27.3% 50.0% 25.0% 31.6% 31.3% events/activities Collaborate as part of my professional duties 0.0% 48.3% 58.8% 100.0% 23.1% 19.5% 0.0% 53.8% 36.4% 0.0% 6.3% 10.5% 15.6% Use World Bank website for information, data, 0.0% 16.7% 23.5% 33.3% 23.1% 31.7% 37.5% 15.4% 27.3% 20.0% 56.3% 26.3% 40.6% research, etc. 90 The World Bank Zambia Country Survey 2012 Appendix C: Responses to All Questions by Geographic Location A. General Issues facing Zambia In general, would you say that Zambia is headed in...? Economically Lusaka Central Southern Western Copperbelt Other Percentage of Respondents Province Province Province Province Province Provinces The right direction 73.8% 68.0% 63.6% 50.0% 76.5% 86.7% The wrong direction 12.0% 12.0% 22.7% 38.9% 17.6% 6.7% Not sure 14.2% 20.0% 13.6% 11.1% 5.9% 6.7% Politically Lusaka Central Southern Western Copperbelt Other Percentage of Respondents Province Province Province Province Province Provinces The right direction 59.2% 75.0% 41.7% 33.3% 66.7% 81.3% The wrong direction 16.8% 16.7% 33.3% 55.6% 6.7% 6.3% Not sure 23.9% 8.3% 25.0% 11.1% 26.7% 12.5% Socially Lusaka Central Southern Western Copperbelt Other Percentage of Respondents Province Province Province Province Province Provinces The right direction 50.0% 54.5% 38.1% 38.9% 80.0% 42.9% The wrong direction 16.3% 13.6% 33.3% 33.3% 6.7% 14.3% Not sure 33.7% 31.8% 28.6% 27.8% 13.3% 42.9% When considering development priorities, which ONE development priority below is the most important in Zambia? Which ONE is the second most important development priority? Which ONE is the third most important priority? st 1 Most Important Lusaka Central Southern Western Copperbelt Other Percentage of Respondents Province Province Province Province Province Provinces Rural development 11.3% 0.0% 33.3% 9.1% 6.7% 28.6% Education 19.2% 33.3% 16.7% 18.2% 20.0% 14.3% Social protection 1.3% 0.0% 0.0% 0.0% 0.0% 0.0% Transport 2.0% 0.0% 0.0% 0.0% 0.0% 0.0% Poverty reduction 19.9% 0.0% 16.7% 18.2% 20.0% 28.6% Public sector reform 0.7% 0.0% 0.0% 0.0% 0.0% 0.0% Regional integration 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Gender 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Domestic private sector development 4.6% 11.1% 0.0% 0.0% 6.7% 0.0% Access to finance 3.3% 11.1% 0.0% 0.0% 0.0% 0.0% Foreign direct investment 2.0% 11.1% 0.0% 0.0% 0.0% 0.0% Water and sanitation 0.7% 0.0% 0.0% 0.0% 0.0% 0.0% Anti-corruption 3.3% 0.0% 8.3% 0.0% 0.0% 0.0% Livestock sector development 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Public financial management 2.6% 0.0% 0.0% 0.0% 0.0% 0.0% Job creation/employment 6.6% 11.1% 0.0% 9.1% 6.7% 0.0% Governance 6.6% 0.0% 8.3% 0.0% 13.3% 0.0% Financial markets 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Urban development 0.0% 0.0% 0.0% 9.1% 0.0% 0.0% Environmental sustainability 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Equality of opportunity 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Health 2.6% 0.0% 0.0% 0.0% 0.0% 0.0% Energy 2.0% 0.0% 0.0% 0.0% 6.7% 0.0% Food security 0.7% 0.0% 0.0% 0.0% 0.0% 0.0% Climate change 0.0% 11.1% 0.0% 0.0% 0.0% 0.0% Agricultural development 3.3% 11.1% 16.7% 27.3% 6.7% 28.6% Trade and exports 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Crime and violence 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Inclusive economic growth 3.3% 0.0% 0.0% 0.0% 0.0% 0.0% Law and justice 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Regulatory framework 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Communicable/non-communicable diseases 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Basic infrastructure 2.0% 0.0% 0.0% 0.0% 0.0% 0.0% Natural resource management 1.3% 0.0% 0.0% 9.1% 6.7% 0.0% Global integration 0.0% 0.0% 0.0% 0.0% 6.7% 0.0% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Information and communications technology 0.7% 0.0% 0.0% 0.0% 0.0% 0.0% 91 The World Bank Zambia Country Survey 2012 A. General Issues facing Zambia (continued) When considering development priorities, which ONE development priority below is the most important in Zambia? Which ONE is the second most important development priority? Which ONE is the third most important priority? nd 2 Most Important Lusaka Central Southern Western Copperbelt Other Percentage of Respondents Province Province Province Province Province Provinces Rural development 7.3% 10.0% 0.0% 0.0% 0.0% 0.0% Education 12.0% 0.0% 18.2% 25.0% 0.0% 7.1% Social protection 0.7% 20.0% 0.0% 8.3% 0.0% 0.0% Transport 4.0% 10.0% 0.0% 0.0% 0.0% 7.1% Poverty reduction 5.3% 20.0% 9.1% 0.0% 0.0% 0.0% Public sector reform 0.7% 0.0% 0.0% 0.0% 0.0% 0.0% Regional integration 0.0% 0.0% 0.0% 0.0% 6.7% 0.0% Gender 1.3% 0.0% 0.0% 0.0% 0.0% 0.0% Domestic private sector development 4.0% 10.0% 0.0% 0.0% 13.3% 0.0% Access to finance 2.7% 0.0% 18.2% 0.0% 13.3% 0.0% Foreign direct investment 2.7% 10.0% 0.0% 8.3% 0.0% 0.0% Water and sanitation 2.7% 10.0% 0.0% 0.0% 0.0% 0.0% Anti-corruption 1.3% 0.0% 0.0% 16.7% 6.7% 0.0% Livestock sector development 0.7% 0.0% 9.1% 0.0% 0.0% 0.0% Public financial management 4.0% 0.0% 0.0% 0.0% 0.0% 0.0% Job creation/employment 14.7% 10.0% 18.2% 0.0% 6.7% 28.6% Governance 7.3% 0.0% 0.0% 0.0% 20.0% 7.1% Financial markets 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Urban development 0.0% 0.0% 0.0% 0.0% 6.7% 0.0% Environmental sustainability 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Equality of opportunity 0.7% 0.0% 0.0% 0.0% 0.0% 0.0% Health 4.7% 0.0% 0.0% 8.3% 0.0% 21.4% Energy 0.7% 0.0% 0.0% 0.0% 0.0% 0.0% Food security 1.3% 0.0% 18.2% 8.3% 0.0% 0.0% Climate change 0.7% 0.0% 0.0% 0.0% 0.0% 0.0% Agricultural development 6.0% 0.0% 9.1% 8.3% 6.7% 0.0% Trade and exports 2.0% 0.0% 0.0% 0.0% 0.0% 0.0% Crime and violence 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Inclusive economic growth 3.3% 0.0% 0.0% 0.0% 0.0% 0.0% Law and justice 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Regulatory framework 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Communicable/non-communicable diseases 0.0% 0.0% 0.0% 0.0% 13.3% 0.0% Basic infrastructure 3.3% 0.0% 0.0% 0.0% 0.0% 14.3% Natural resource management 5.3% 0.0% 0.0% 16.7% 6.7% 14.3% Global integration 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Information and communications technology 0.7% 0.0% 0.0% 0.0% 0.0% 0.0% 92 The World Bank Zambia Country Survey 2012 A. General Issues facing Zambia (continued) When considering development priorities, which ONE development priority below is the most important in Zambia? Which ONE is the second most important development priority? Which ONE is the third most important priority? rd 3 Most Important Lusaka Central Southern Western Copperbelt Other Percentage of Respondents Province Province Province Province Province Provinces Rural development 6.4% 7.7% 8.3% 27.3% 6.7% 14.3% Education 5.8% 7.7% 8.3% 0.0% 0.0% 7.1% Social protection 0.6% 0.0% 0.0% 0.0% 0.0% 0.0% Transport 3.8% 0.0% 8.3% 18.2% 0.0% 7.1% Poverty reduction 3.2% 15.4% 8.3% 0.0% 0.0% 7.1% Public sector reform 0.6% 0.0% 8.3% 0.0% 0.0% 0.0% Regional integration 0.6% 0.0% 0.0% 0.0% 0.0% 0.0% Gender 3.2% 7.7% 0.0% 0.0% 0.0% 0.0% Domestic private sector development 4.5% 0.0% 8.3% 0.0% 6.7% 0.0% Access to finance 3.8% 15.4% 0.0% 0.0% 0.0% 14.3% Foreign direct investment 3.2% 0.0% 0.0% 9.1% 6.7% 0.0% Water and sanitation 1.3% 7.7% 0.0% 0.0% 6.7% 14.3% Anti-corruption 5.8% 0.0% 8.3% 0.0% 0.0% 0.0% Livestock sector development 1.9% 0.0% 0.0% 9.1% 0.0% 0.0% Public financial management 0.6% 0.0% 0.0% 0.0% 0.0% 7.1% Job creation/employment 9.0% 0.0% 0.0% 0.0% 13.3% 7.1% Governance 5.8% 0.0% 0.0% 0.0% 6.7% 0.0% Financial markets 0.6% 0.0% 0.0% 0.0% 0.0% 0.0% Urban development 2.6% 0.0% 0.0% 0.0% 0.0% 0.0% Environmental sustainability 1.9% 7.7% 8.3% 0.0% 6.7% 0.0% Equality of opportunity 1.9% 0.0% 0.0% 0.0% 6.7% 0.0% Health 3.2% 0.0% 0.0% 9.1% 6.7% 7.1% Energy 1.9% 7.7% 0.0% 0.0% 6.7% 0.0% Food security 0.6% 0.0% 0.0% 0.0% 0.0% 0.0% Climate change 1.9% 7.7% 0.0% 9.1% 0.0% 0.0% Agricultural development 10.9% 7.7% 25.0% 0.0% 13.3% 7.1% Trade and exports 1.3% 0.0% 8.3% 0.0% 0.0% 0.0% Crime and violence 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Inclusive economic growth 3.2% 0.0% 0.0% 0.0% 0.0% 7.1% Law and justice 1.9% 0.0% 0.0% 9.1% 0.0% 0.0% Regulatory framework 1.3% 7.7% 0.0% 0.0% 0.0% 0.0% Communicable/non-communicable diseases 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Basic infrastructure 3.8% 0.0% 0.0% 9.1% 6.7% 0.0% Natural resource management 0.6% 0.0% 0.0% 0.0% 0.0% 0.0% Global integration 0.6% 0.0% 0.0% 0.0% 0.0% 0.0% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Information and communications technology 1.3% 0.0% 0.0% 0.0% 6.7% 0.0% 93 The World Bank Zambia Country Survey 2012 A. General Issues facing Zambia (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Zambia? Percentage of Respondents Lusaka Central Southern Western Copperbelt Other (Responses Combined) Province Province Province Province Province Provinces Water and sanitation 9.4% 15.4% 12.5% 10.0% 0.0% 5.9% Equality of opportunity 11.5% 7.7% 0.0% 0.0% 11.8% 5.9% Access to finance 24.0% 30.8% 4.2% 25.0% 23.5% 29.4% Inclusive economic growth 16.7% 15.4% 8.3% 10.0% 5.9% 17.6% Climate change 1.0% 3.8% 0.0% 0.0% 11.8% 0.0% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Regional integration 2.6% 3.8% 0.0% 0.0% 5.9% 0.0% Gender 2.6% 3.8% 0.0% 0.0% 0.0% 0.0% Rural development 31.3% 23.1% 37.5% 35.0% 17.6% 64.7% Urban development 1.6% 0.0% 0.0% 0.0% 5.9% 0.0% Education 32.8% 42.3% 58.3% 30.0% 29.4% 41.2% Regulatory framework 0.5% 0.0% 0.0% 0.0% 5.9% 0.0% Basic infrastructure 8.9% 0.0% 4.2% 0.0% 0.0% 11.8% Social protection 3.1% 3.8% 0.0% 5.0% 0.0% 0.0% Law and justice 1.6% 3.8% 0.0% 0.0% 0.0% 0.0% Transport 7.8% 3.8% 16.7% 25.0% 5.9% 5.9% Crime and violence 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Communicable/non-communicable diseases 0.5% 0.0% 0.0% 0.0% 0.0% 0.0% Information and communications technology 0.0% 0.0% 4.2% 0.0% 0.0% 0.0% Anti-corruption 11.5% 11.5% 4.2% 0.0% 5.9% 5.9% Domestic private sector development 14.1% 15.4% 8.3% 5.0% 29.4% 0.0% Foreign direct investment 4.7% 0.0% 4.2% 0.0% 5.9% 0.0% Global integration 0.5% 0.0% 4.2% 0.0% 11.8% 0.0% Energy 5.2% 7.7% 8.3% 0.0% 5.9% 0.0% Public sector reform 1.0% 0.0% 0.0% 0.0% 5.9% 0.0% Livestock sector development 0.0% 3.8% 4.2% 20.0% 11.8% 0.0% Governance 6.8% 3.8% 20.8% 15.0% 5.9% 5.9% Natural resource management 6.3% 3.8% 4.2% 0.0% 17.6% 11.8% Environmental sustainability 1.0% 0.0% 4.2% 0.0% 5.9% 0.0% Health 9.9% 19.2% 12.5% 5.0% 11.8% 11.8% Public financial management 4.2% 0.0% 0.0% 5.0% 11.8% 5.9% Agricultural development 28.1% 30.8% 45.8% 45.0% 29.4% 29.4% Job creation/employment 37.5% 30.8% 16.7% 40.0% 5.9% 41.2% Financial markets 0.0% 0.0% 0.0% 0.0% 5.9% 0.0% Trade and exports 5.7% 0.0% 0.0% 5.0% 0.0% 0.0% Food security 6.3% 15.4% 12.5% 10.0% 5.9% 5.9% 94 The World Bank Zambia Country Survey 2012 A. General Issues facing Zambia (continued) Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Zambia? (Choose no more than THREE) Percentage of Respondents Lusaka Central Southern Western Copperbelt Other (Responses Combined) Province Province Province Province Province Provinces Energy 20.4% 28.0% 8.7% 40.0% 29.4% 17.6% Equality of opportunity 7.9% 12.0% 0.0% 10.0% 11.8% 11.8% Social protection 1.0% 8.0% 0.0% 0.0% 0.0% 0.0% Global integration 4.2% 8.0% 4.3% 0.0% 5.9% 5.9% Climate change 0.5% 0.0% 0.0% 0.0% 11.8% 0.0% Anti-corruption 8.4% 28.0% 13.0% 10.0% 17.6% 17.6% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Rural development 17.3% 20.0% 21.7% 10.0% 11.8% 0.0% Access to finance 21.5% 36.0% 26.1% 20.0% 5.9% 29.4% Foreign direct investment 19.9% 8.0% 4.3% 10.0% 0.0% 23.5% Urban development 0.5% 0.0% 0.0% 0.0% 5.9% 0.0% Water and sanitation 0.5% 0.0% 8.7% 5.0% 0.0% 5.9% Education 20.9% 28.0% 43.5% 40.0% 11.8% 17.6% Information and communications technology 3.7% 12.0% 0.0% 0.0% 11.8% 0.0% Regulatory framework 1.0% 0.0% 0.0% 0.0% 17.6% 0.0% Communicable/non-communicable diseases 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Trade and exports 19.4% 16.0% 17.4% 15.0% 5.9% 35.3% Public sector reform 2.1% 4.0% 4.3% 0.0% 0.0% 0.0% Regional integration 1.6% 0.0% 4.3% 0.0% 0.0% 0.0% Domestic private sector development 23.0% 20.0% 8.7% 5.0% 29.4% 5.9% Job creation/employment 18.3% 28.0% 17.4% 10.0% 29.4% 29.4% Agricultural development 26.2% 16.0% 34.8% 25.0% 29.4% 47.1% Food security 2.6% 0.0% 8.7% 0.0% 0.0% 5.9% Governance 14.1% 0.0% 8.7% 10.0% 0.0% 17.6% Transport 14.1% 4.0% 8.7% 10.0% 17.6% 5.9% Livestock sector development 1.0% 0.0% 13.0% 5.0% 0.0% 0.0% Gender 1.0% 4.0% 0.0% 0.0% 0.0% 0.0% Natural resource management 14.7% 0.0% 17.4% 25.0% 23.5% 17.6% Environmental sustainability 0.5% 0.0% 0.0% 5.0% 0.0% 0.0% Health 6.3% 0.0% 0.0% 15.0% 11.8% 0.0% Basic infrastructure 12.6% 0.0% 13.0% 5.0% 0.0% 5.9% Law and justice 1.0% 4.0% 4.3% 0.0% 0.0% 0.0% Crime and violence 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Public financial management 7.3% 8.0% 4.3% 10.0% 5.9% 0.0% Financial markets 3.7% 4.0% 0.0% 5.0% 5.9% 0.0% B. Overall Attitudes toward the World Bank (1-Not familiar at all, 10-Extremely familiar; 1-Not effective at all, 10-Very effective; 1-To no degree at all, 10-To a very significant degree) *Significantly different between locations 95 The World Bank Zambia Country Survey 2012 B. Overall Attitudes toward the World Bank (continued) When thinking about how the World Bank can have the most impact on development results in Zambia, in which sectoral areas do you believe the World Bank should focus most of its attention and resources in Zambia? (Choose no more than THREE) Percentage of Respondents Lusaka Central Southern Western Copperbelt Other (Responses Combined) Province Province Province Province Province Provinces Rural development 39.1% 46.2% 45.8% 63.2% 43.8% 41.2% Education 30.7% 38.5% 54.2% 42.1% 43.8% 35.3% Social protection 2.1% 0.0% 0.0% 5.3% 0.0% 0.0% Governance 15.6% 7.7% 29.2% 10.5% 12.5% 23.5% Transport 15.1% 3.8% 20.8% 10.5% 6.3% 0.0% Poverty reduction 20.3% 30.8% 12.5% 15.8% 25.0% 17.6% Public sector reform 4.2% 7.7% 4.2% 0.0% 6.3% 5.9% Regional integration 1.0% 0.0% 4.2% 0.0% 6.3% 0.0% Gender 2.1% 0.0% 0.0% 0.0% 0.0% 0.0% Crime and violence 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Domestic private sector development 17.2% 11.5% 0.0% 0.0% 25.0% 0.0% Foreign direct investment 5.7% 7.7% 0.0% 15.8% 0.0% 5.9% Water and sanitation 5.7% 11.5% 20.8% 10.5% 6.3% 17.6% Energy 11.5% 3.8% 8.3% 0.0% 12.5% 0.0% Livestock sector development 2.1% 0.0% 4.2% 26.3% 0.0% 11.8% Access to finance 9.9% 15.4% 8.3% 15.8% 0.0% 5.9% Public financial management 13.0% 0.0% 4.2% 0.0% 6.3% 17.6% Job creation/employment 12.5% 15.4% 8.3% 5.3% 18.8% 17.6% Financial markets 2.6% 0.0% 0.0% 0.0% 0.0% 0.0% Urban development 0.5% 0.0% 0.0% 0.0% 0.0% 0.0% Environmental sustainability 2.1% 0.0% 4.2% 0.0% 0.0% 0.0% Equality of opportunity 1.6% 11.5% 0.0% 0.0% 0.0% 11.8% Health 9.9% 7.7% 20.8% 26.3% 12.5% 23.5% Global integration 1.0% 0.0% 0.0% 0.0% 12.5% 0.0% Food security 3.1% 3.8% 8.3% 0.0% 0.0% 5.9% Climate change 1.0% 11.5% 0.0% 0.0% 0.0% 0.0% Agricultural development 26.6% 26.9% 25.0% 26.3% 25.0% 17.6% Trade and exports 1.6% 7.7% 4.2% 0.0% 0.0% 0.0% Inclusive economic growth 8.3% 3.8% 0.0% 5.3% 0.0% 5.9% Law and justice 1.6% 0.0% 0.0% 0.0% 0.0% 0.0% Regulatory framework 2.1% 0.0% 0.0% 5.3% 6.3% 0.0% Communicable/non-communicable diseases 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Basic infrastructure 12.5% 0.0% 8.3% 10.5% 0.0% 17.6% Natural resource management 9.4% 3.8% 0.0% 5.3% 25.0% 17.6% Anti-corruption 4.2% 15.4% 4.2% 0.0% 0.0% 0.0% Information and communications technology 2.6% 7.7% 0.0% 0.0% 0.0% 0.0% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% When thinking about the World Bank’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Zambia? Greatest Value Lusaka Central Southern Western Copperbelt Other Percentage of Respondents Province Province Province Province Province Provinces Financial resources 42.6% 41.2% 55.6% 60.0% 57.1% 57.1% Mobilizing third party financial resources 5.9% 17.6% 11.1% 0.0% 7.1% 0.0% Technical assistance 16.6% 17.6% 11.1% 0.0% 7.1% 14.3% Policy advice 11.8% 5.9% 0.0% 6.7% 14.3% 7.1% Donor coordination 2.4% 5.9% 0.0% 0.0% 0.0% 0.0% Data 1.2% 5.9% 0.0% 0.0% 0.0% 0.0% Training/capacity building 14.2% 5.9% 22.2% 33.3% 7.1% 21.4% Studies/analyses 2.4% 0.0% 0.0% 0.0% 7.1% 0.0% Convening/facilitating 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Linkage to non-Bank expertise 2.4% 0.0% 0.0% 0.0% 0.0% 0.0% Other 0.6% 0.0% 0.0% 0.0% 0.0% 0.0% 96 The World Bank Zambia Country Survey 2012 B. Overall Attitudes toward the World Bank (continued) When thinking about the World Bank’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Zambia? nd 2 Greatest Value Lusaka Central Southern Western Copperbelt Other Percentage of Respondents Province Province Province Province Province Provinces Financial resources 13.7% 26.3% 5.3% 33.3% 14.3% 7.1% Mobilizing third party financial resources 11.3% 0.0% 10.5% 0.0% 0.0% 21.4% Technical assistance 20.8% 15.8% 15.8% 13.3% 21.4% 28.6% Policy advice 13.7% 15.8% 15.8% 26.7% 7.1% 7.1% Donor coordination 10.1% 5.3% 10.5% 0.0% 21.4% 28.6% Data 3.6% 0.0% 5.3% 0.0% 0.0% 0.0% Training/capacity building 16.1% 26.3% 26.3% 6.7% 21.4% 0.0% Studies/analyses 6.0% 5.3% 5.3% 13.3% 0.0% 7.1% Convening/facilitating 1.2% 0.0% 0.0% 0.0% 7.1% 0.0% Linkage to non-Bank expertise 3.6% 5.3% 5.3% 0.0% 7.1% 0.0% Other 0.0% 0.0% 0.0% 6.7% 0.0% 0.0% Which of the following do you identify as the World Bank’s greatest WEAKNESSES in its work in Zambia? (Choose no more than TWO) Percentage of Respondents Lusaka Central Southern Western Copperbelt Other (Responses Combined) Province Province Province Province Province Provinces Imposing technocratic solutions without regard to 20.2% 16.0% 26.1% 18.8% 31.3% 35.3% political realities Not exploring alternative policy options 10.1% 8.0% 13.0% 6.3% 0.0% 5.9% Too bureaucratic in its operational policies and 28.7% 28.0% 30.4% 6.3% 18.8% 5.9% procedures Staff too inaccessible 7.4% 20.0% 13.0% 6.3% 6.3% 11.8% Arrogant in its approach 2.7% 0.0% 0.0% 0.0% 0.0% 5.9% Not client focused 3.2% 4.0% 0.0% 0.0% 6.3% 5.9% The credibility of its knowledge/data 1.6% 8.0% 0.0% 0.0% 0.0% 0.0% Not willing to honestly criticize policies and reform efforts 11.7% 20.0% 8.7% 31.3% 0.0% 11.8% in the country Too influenced by developed countries 31.4% 16.0% 34.8% 18.8% 43.8% 17.6% Not enough public disclosure of its work 15.4% 24.0% 26.1% 25.0% 6.3% 41.2% World Bank processes too slow and complex 15.4% 12.0% 8.7% 0.0% 25.0% 11.8% Not aligned with country priorities 7.4% 0.0% 8.7% 6.3% 12.5% 17.6% Not aligned with other donors’ work 1.1% 8.0% 0.0% 6.3% 0.0% 0.0% Not collaborating enough with non-state actors 16.0% 12.0% 17.4% 18.8% 12.5% 11.8% Not adequately sensitive to political/social realities in 14.4% 16.0% 8.7% 43.8% 18.8% 5.9% Zambia Other 4.8% 0.0% 0.0% 0.0% 6.3% 0.0% Which World Bank instruments do you believe are the MOST effective in reducing poverty in Zambia? (Choose no more than TWO) Percentage of Respondents Lusaka Central Southern Western Copperbelt Other (Responses Combined) Province Province Province Province Province Provinces Investment lending 54.0% 50.0% 41.7% 70.0% 31.3% 53.3% Capacity development 38.6% 42.3% 37.5% 25.0% 37.5% 46.7% Policy based lending/ budget support to the Government 31.7% 53.8% 29.2% 20.0% 31.3% 33.3% Knowledge products/services 9.0% 11.5% 16.7% 5.0% 12.5% 6.7% Technical assistance 30.7% 26.9% 37.5% 25.0% 31.3% 60.0% Trust Fund management 7.9% 3.8% 8.3% 10.0% 25.0% 0.0% Other 1.6% 0.0% 4.2% 0.0% 6.3% 0.0% Don’t know 10.1% 3.8% 8.3% 15.0% 6.3% 0.0% Which World Bank instruments do you believe are the LEAST effective in reducing poverty in Zambia? (Choose no more than TWO) Percentage of Respondents Lusaka Central Southern Western Copperbelt Other (Responses Combined) Province Province Province Province Province Provinces Investment lending 13.8% 4.0% 34.8% 11.1% 18.8% 35.3% Capacity development 18.2% 32.0% 34.8% 16.7% 31.3% 23.5% Policy based lending/ budget support to the Government 24.9% 32.0% 30.4% 27.8% 0.0% 17.6% Knowledge products/services 28.2% 32.0% 13.0% 27.8% 18.8% 23.5% Technical assistance 24.9% 16.0% 21.7% 16.7% 31.3% 11.8% Trust Fund management 26.5% 48.0% 30.4% 33.3% 56.3% 52.9% Other 0.6% 0.0% 0.0% 0.0% 0.0% 0.0% Don’t know 23.8% 12.0% 8.7% 27.8% 12.5% 17.6% 97 The World Bank Zambia Country Survey 2012 B. Overall Attitudes toward the World Bank (continued) (1-To no degree at all, 10-To a very significant degree) *Significantly different between locations In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank collaborate with more in your country to ensure better development results there? (Choose no more than TWO) Percentage of Respondents Lusaka Central Southern Western Copperbelt Other (Responses Combined) Province Province Province Province Province Provinces NGOs 30.5% 26.9% 20.8% 20.0% 41.2% 17.6% Local Government 36.8% 34.6% 45.8% 15.0% 11.8% 47.1% Beneficiaries 22.1% 11.5% 33.3% 65.0% 41.2% 35.3% Private sector 37.9% 11.5% 12.5% 10.0% 29.4% 23.5% Community Based Organizations (CBOs) 15.3% 30.8% 25.0% 55.0% 23.5% 23.5% Donor community 9.5% 3.8% 16.7% 10.0% 11.8% 11.8% Foundations 1.1% 0.0% 0.0% 0.0% 5.9% 0.0% Academia/think tanks/research institutes 23.7% 11.5% 12.5% 5.0% 17.6% 17.6% Parliament 9.5% 23.1% 12.5% 0.0% 0.0% 5.9% Media 7.4% 19.2% 0.0% 0.0% 0.0% 0.0% Faith based organizations 4.2% 19.2% 12.5% 15.0% 5.9% 11.8% Other 1.1% 3.8% 8.3% 0.0% 5.9% 5.9% To what extent do you agree with the following statements about the World Bank’s work in Zambia, on a ten point scale? (1-Strongly disagree, 10-Strongly agree) *Significantly different between locations 98 The World Bank Zambia Country Survey 2012 B. Overall Attitudes toward the World Bank (continued) To what extent is the World Bank an effective development partner in Zambia in terms of…, on a ten point scale? (1-To no degree at all, 10-To a very significant degree) *Significantly different between locations When World Bank assisted reform efforts fail or are slow to take place, which TWO of the following would you attribute this to? (Choose no more than TWO) Percentage of Respondents Lusaka Central Southern Western Copperbelt Other (Responses Combined) Province Province Province Province Province Provinces The World Bank works too slowly 15.1% 12.5% 4.2% 0.0% 47.1% 11.8% The World Bank does not reach out enough to non-state 21.0% 16.7% 29.2% 11.8% 29.4% 35.3% actors The Government works inefficiently 25.8% 16.7% 37.5% 35.3% 17.6% 11.8% There is not an adequate level of citizen/civil society 24.7% 20.8% 41.7% 29.4% 23.5% 29.4% participation Poor donor coordination 5.9% 8.3% 16.7% 5.9% 0.0% 5.9% The World Bank does not do adequate follow 4.8% 16.7% 4.2% 17.6% 0.0% 0.0% through/follow-up Lack of/inadequate levels of capacity in Government 19.4% 20.8% 8.3% 0.0% 11.8% 23.5% Political pressures and obstacles 21.0% 12.5% 8.3% 11.8% 23.5% 17.6% Reforms are not well thought out in light of country 24.2% 20.8% 12.5% 29.4% 17.6% 11.8% challenges Support not in the right area 5.4% 0.0% 4.2% 11.8% 5.9% 17.6% Inadequate consultation 9.7% 25.0% 12.5% 0.0% 5.9% 29.4% The World Bank is not sensitive enough to political/social 11.8% 20.8% 16.7% 41.2% 11.8% 5.9% realities on the ground Other 2.7% 4.2% 0.0% 0.0% 5.9% 0.0% 99 The World Bank Zambia Country Survey 2012 C. World Bank Effectiveness and Results How effective do you believe the World Bank is in terms of the work it does in the following areas of development in Zambia, on a ten point scale? (1-Not effective at all, 10-Very effective) *Significantly different between locations (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank in Zambia, on a ten point scale? (1-Strongly disagree, 10-Strongly agree) 100 The World Bank Zambia Country Survey 2012 D. The World Bank’s Knowledge How frequently do you consult World Bank knowledge and research (e.g., data, analysis, reports) in the work you do? Lusaka Central Southern Western Copperbelt Other Percentage of Respondents Province Province Province Province Province Provinces Weekly 7.3% 4.0% 0.0% 0.0% 5.9% 0.0% Monthly 13.1% 4.0% 4.2% 0.0% 0.0% 5.9% A few times a year 43.5% 24.0% 33.3% 11.1% 17.6% 23.5% Rarely 22.0% 28.0% 29.2% 27.8% 41.2% 17.6% Never 14.1% 40.0% 33.3% 61.1% 35.3% 52.9% When thinking about the development challenges in Zambia, where do you believe it would be most valuable for the World Bank to focus its research and knowledge efforts in the next few years? (Choose no more than THREE) Percentage of Respondents Lusaka Central Southern Western Copperbelt Other (Responses Combined) Province Province Province Province Province Provinces Public sector reform 11.5% 24.0% 12.5% 5.3% 11.8% 5.9% Gender 4.7% 0.0% 0.0% 0.0% 5.9% 0.0% Education 28.6% 40.0% 45.8% 52.6% 29.4% 35.3% Domestic private sector development 24.0% 4.0% 12.5% 10.5% 41.2% 23.5% Foreign direct investment 4.2% 4.0% 8.3% 0.0% 0.0% 0.0% Water and sanitation 9.4% 8.0% 20.8% 26.3% 5.9% 11.8% Trade and exports 8.9% 8.0% 4.2% 0.0% 5.9% 5.9% Inclusive economic growth 13.0% 8.0% 0.0% 5.3% 17.6% 5.9% Energy 10.9% 8.0% 20.8% 0.0% 17.6% 5.9% Disaster management 1.0% 0.0% 0.0% 5.3% 5.9% 0.0% Livestock sector development 3.6% 0.0% 16.7% 26.3% 11.8% 0.0% Governance (building strong institutions/government 13.5% 12.0% 20.8% 10.5% 17.6% 11.8% effectiveness) Social protection (e.g., pensions, targeted social 2.6% 12.0% 4.2% 5.3% 5.9% 11.8% assistance) Climate change (e.g., mitigation, adaptation) 3.6% 8.0% 4.2% 0.0% 0.0% 0.0% Poverty reduction 24.5% 24.0% 29.2% 36.8% 17.6% 17.6% Law and justice (e.g., judicial system) 1.6% 0.0% 0.0% 5.3% 11.8% 0.0% Anti-corruption 6.3% 12.0% 4.2% 0.0% 5.9% 5.9% Financial markets 3.1% 0.0% 0.0% 5.3% 0.0% 0.0% Equality of opportunity (i.e., equity) 6.3% 4.0% 0.0% 0.0% 0.0% 5.9% Urban development 0.5% 0.0% 0.0% 0.0% 0.0% 0.0% Crime and violence 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Regional integration 0.5% 0.0% 0.0% 0.0% 0.0% 0.0% Information and communications technology 2.1% 0.0% 0.0% 0.0% 0.0% 0.0% Transport (e.g., roads, bridges, transportation) 8.9% 0.0% 0.0% 5.3% 0.0% 5.9% Agricultural development 31.3% 16.0% 20.8% 15.8% 11.8% 35.3% Access to finance 7.8% 8.0% 16.7% 5.3% 5.9% 11.8% Natural resource management (e.g., oil, gas, mining) 6.8% 0.0% 4.2% 0.0% 5.9% 17.6% Public financial management (e.g., public expenditure, 2.6% 4.0% 0.0% 0.0% 0.0% 11.8% fiscal system reform) Job creation/employment 22.4% 40.0% 8.3% 5.3% 11.8% 17.6% Health 8.3% 28.0% 12.5% 31.6% 17.6% 23.5% Rural development 14.1% 20.0% 20.8% 36.8% 0.0% 23.5% Global integration 0.5% 0.0% 4.2% 0.0% 5.9% 5.9% Food security 2.1% 0.0% 4.2% 0.0% 5.9% 0.0% Environmental sustainability 2.6% 8.0% 4.2% 0.0% 11.8% 0.0% Regulatory framework 2.1% 0.0% 0.0% 0.0% 5.9% 0.0% Basic infrastructure 4.2% 0.0% 0.0% 5.3% 5.9% 0.0% Communicable/non-communicable diseases 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% How effective do you believe the World Bank’s knowledge and research are at… in Zambia? (1-Not effective at all, 10-Very effective) 101 The World Bank Zambia Country Survey 2012 D. The World Bank’s Knowledge (continued) To what extent do you believe that the World Bank’s knowledge and research... in Zambia ? (1-To no degree at all, 10-To a very significant degree) *Significantly different between locations (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality; 1-Not effective at all, 10-Very effective; 1-To no degree at all, 10-To a very significant degree) 102 The World Bank Zambia Country Survey 2012 E. Working with the World Bank To what extent do you agree/disagree with the following statements, on a ten point scale? (1-Strongly disagree, 10-Strongly agree) *Significantly different between locations F. The Future Role of the World Bank in Zambia (1-Not a significant role at all, 10-Very significant role) *Significantly different between locations Which of the following SHOULD the World Bank do to make itself of greater value in Zambia? (Choose no more than TWO) Percentage of Respondents Lusaka Central Southern Western Copperbelt Other (Responses Combined) Province Province Province Province Province Provinces Improve the quality of its experts as related to Zambia's 36.2% 26.9% 34.8% 38.9% 29.4% 35.3% specific challenges Reduce the complexity of obtaining World Bank financing 51.9% 38.5% 47.8% 38.9% 35.3% 41.2% Focus primarily on advocacy issues 8.1% 7.7% 4.3% 5.6% 11.8% 5.9% Improve the competitiveness of its financing compared to 14.6% 15.4% 21.7% 11.1% 23.5% 11.8% markets Ensure greater selectivity in its work 15.1% 15.4% 13.0% 5.6% 23.5% 11.8% Provide more adequate data/knowledge/ 20.5% 42.3% 30.4% 16.7% 11.8% 23.5% statistics/figures on Zambia's economy Offer more innovative financial products 15.1% 11.5% 17.4% 27.8% 17.6% 35.3% Offer more innovative knowledge services 14.1% 23.1% 13.0% 16.7% 5.9% 17.6% Increase availability of Fee-Based services 0.5% 7.7% 4.3% 5.6% 0.0% 0.0% Work faster 8.6% 7.7% 13.0% 11.1% 29.4% 5.9% Other 5.9% 0.0% 0.0% 5.6% 5.9% 5.9% 103 The World Bank Zambia Country Survey 2012 G. Communication and Information Sharing Where do you get most of your information about economic and social development issues in Zambia? (Choose no more than TWO) Percentage of Respondents Lusaka Central Southern Western Copperbelt Other (Responses Combined) Province Province Province Province Province Provinces Local newspapers 75.9% 57.7% 83.3% 68.4% 64.7% 64.7% International newspapers 4.2% 3.8% 0.0% 0.0% 5.9% 5.9% Local radio 15.7% 34.6% 33.3% 57.9% 23.5% 35.3% International radio 2.6% 7.7% 0.0% 0.0% 0.0% 0.0% Local television 27.2% 46.2% 25.0% 47.4% 47.1% 35.3% International television 6.8% 15.4% 4.2% 5.3% 5.9% 11.8% Periodicals 13.1% 0.0% 4.2% 0.0% 5.9% 5.9% Internet 42.9% 15.4% 37.5% 15.8% 41.2% 29.4% Social media (Facebook, Twitter, YouTube) 3.7% 11.5% 0.0% 0.0% 0.0% 0.0% Blogs 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Mobile phones 0.0% 3.8% 4.2% 0.0% 0.0% 0.0% Instant messaging 0.0% 3.8% 0.0% 0.0% 0.0% 0.0% Other 4.2% 0.0% 4.2% 0.0% 0.0% 5.9% How would you prefer to receive information from the World Bank? (Choose no more than TWO) Percentage of Respondents Lusaka Central Southern Western Copperbelt Other (Responses Combined) Province Province Province Province Province Provinces World Bank website 45.0% 23.1% 30.4% 10.5% 29.4% 17.6% Direct contact with World Bank (i.e., face to face 21.5% 23.1% 34.8% 31.6% 41.2% 52.9% meetings/discussions) e-Newsletters 31.4% 19.2% 21.7% 10.5% 11.8% 29.4% Instant messaging 1.6% 7.7% 0.0% 5.3% 5.9% 0.0% World Bank seminars/workshops/conferences 29.8% 57.7% 30.4% 36.8% 52.9% 29.4% World Bank Public Information Center 14.7% 15.4% 17.4% 15.8% 17.6% 11.8% World Bank publications and other written materials 36.1% 26.9% 26.1% 26.3% 29.4% 35.3% Mobile phones 3.7% 7.7% 13.0% 26.3% 0.0% 0.0% Social media (Facebook, Twitter, YouTube) 8.9% 11.5% 17.4% 21.1% 0.0% 5.9% Blogs 1.0% 0.0% 4.3% 0.0% 0.0% 0.0% Other 2.6% 3.8% 4.3% 0.0% 5.9% 11.8% Are you aware of the World Bank's Access to Information Policy under which the Bank will now disclose any information in its possession that is not a list of exceptions?* Lusaka Central Southern Western Copperbelt Other Percentage of Respondents Province Province Province Province Province Provinces Yes 24.7% 13.0% 4.8% 0.0% 47.1% 17.6% No 75.3% 87.0% 95.2% 100.0% 52.9% 82.4% *Significantly different between locations Have you requested information from the World Bank on its activities in the past year? Lusaka Central Southern Western Copperbelt Other Percentage of Respondents Province Province Province Province Province Provinces Yes 20.1% 4.5% 19.0% 16.7% 37.5% 18.8% No 79.9% 95.5% 81.0% 83.3% 62.5% 81.3% Were you able to obtain this information? Lusaka Central Southern Western Copperbelt Other Percentage of Respondents Province Province Province Province Province Provinces Yes 80.0% 0.0% 75.0% 66.7% 80.0% 33.3% No 20.0% 0.0% 25.0% 33.3% 20.0% 66.7% Do you have access to the Internet?* Lusaka Central Southern Western Copperbelt Other Percentage of Respondents Province Province Province Province Province Provinces Yes 97.2% 66.7% 95.2% 77.8% 94.1% 81.3% No 2.8% 33.3% 4.8% 22.2% 5.9% 18.8% *Significantly different between locations Do you use/have used the World Bank website?* Lusaka Central Southern Western Copperbelt Other Percentage of Respondents Province Province Province Province Province Provinces Yes 72.0% 8.3% 23.8% 0.0% 41.2% 57.1% No 28.0% 91.7% 76.2% 100.0% 58.8% 42.9% *Significantly different between locations 104 The World Bank Zambia Country Survey 2012 G. Communication and Information Sharing (continued) Which do you primarily use?* Lusaka Central Southern Western Copperbelt Other Percentage of Respondents Province Province Province Province Province Provinces The World Bank's country website 28.9% 100.0% 36.4% 100.0% 28.6% 11.1% The World Bank's main website 71.1% 0.0% 63.6% 0.0% 71.4% 88.9% *Significantly different between locations Do you use/have you used the World Bank’s Public Information Centers (PICs) in Zambia?* Lusaka Central Southern Western Copperbelt Other Percentage of Respondents Province Province Province Province Province Provinces Yes 21.6% 9.1% 16.7% 5.3% 46.7% 5.9% No 63.8% 54.5% 66.7% 52.6% 26.7% 76.5% I don’t know what a PIC is 14.6% 36.4% 16.7% 42.1% 26.7% 17.6% *Significantly different between locations Please rate how much you agree with the following statements, on a ten point scale. (1-Strongly disagree, 10-Strongly agree) *Significantly different between locations H. Background Information Currently, do you professionally collaborate/work with the World Bank in your country? Lusaka Central Southern Western Copperbelt Other Percentage of Respondents Province Province Province Province Province Provinces Yes 61.8% 54.2% 36.4% 10.5% 35.3% 35.3% No 38.2% 45.8% 63.6% 89.5% 64.7% 64.7% Which of the following describes most of your exposure to the World Bank in Zambia? (Choose no more than TWO) Percentage of Respondents Lusaka Central Southern Western Copperbelt Other (Responses Combined) Province Province Province Province Province Provinces Observer 26.8% 54.2% 52.6% 80.0% 52.9% 43.8% Use World Bank reports/data 31.7% 16.7% 31.6% 26.7% 41.2% 25.0% Engage in World Bank related/sponsored 40.4% 45.8% 15.8% 20.0% 29.4% 50.0% events/activities Collaborate as part of my professional duties 35.0% 25.0% 10.5% 0.0% 17.6% 18.8% Use World Bank website for information, data, research, 27.9% 20.8% 31.6% 20.0% 5.9% 25.0% etc. 105 The World Bank Zambia Country Survey 2012 Appendix D: Responses to All Questions by Year1 FY ’04 Response Number = 208  FY ’07 Response Number = 319  FY ’12 Response Number = 312 B. Overall Attitudes toward the World Bank (1-Not familiar at all, 10-Extremely familiar; 1-Not effective at all, 10-Very effective) *Significantly different between country surveys. To what extent do you agree with the following statements about the World Bank’s work in Zambia, on a ten point scale? (1-Strongly disagree, 10-Strongly agree) *Significantly different between country surveys. C. World Bank Effectiveness and Results How effective do you believe the World Bank is in terms of the work it does in the following areas of development in Zambia, on a ten point scale? (1-Not effective at all, 10-Very effective) *Significantly different between country surveys. 1 Only those questions that were asked in the FY ’04, FY ’07 and FY ’12 country surveys, with similar response scales/options, are presented. 106 The World Bank Zambia Country Survey 2012 E. Working with the World Bank To what extent do you agree/disagree with the following statements, on a ten point scale? (1-Strongly disagree, 10-Strongly agree) *Significantly different between country surveys. G. Communication and Information Sharing Do you use/have you used the World Bank website? Percentage of Respondents FY 2007 FY 2012 Yes 54.2% 56.2% No 45.8% 43.8% Which do you primarily use?* Percentage of Respondents FY 2007 FY 2012 The World Bank's country website (www. worldbank.org/zambia) 13.3% 31.8% The World Bank's main website (www.worldbank.org) 86.7% 68.2% *Significantly different between country surveys. Do you use/have you used the World Bank’s Public Information Centers (PICs) in Zambia? Percentage of Respondents FY 2007 FY 2012 Yes 26.6% 19.7% No 55.6% 61.0% I don’t know what a PIC is 17.8% 19.3% 107 The World Bank Zambia Country Survey 2012 Appendix E: Indicator Questions as a Function of Exposure to the Bank H3. Currently, do you H4. Which of the following describes most of your exposure to the World Bank in Zambia? (Choose no more than TWO) professionally collaborate/ work with the World Bank? Observer Use WB reports/data Engage in WB activities Collaborate Use WB website Indicator Question No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean Overall, please rate your impression of the 5.78 6.27 6.19 6.01 6.08 6.25 6.15 6.10 6.17 6.05 6.12 6.15 World Bank’s effectiveness in Zambia. The World Bank’s financial instruments 5.41 6.04 5.79 5.85 5.78 5.87 6.05 5.43 5.85 5.71 5.81 5.79 meet the needs of Zambia The World Bank meets Zambia’s needs for 5.96 6.48 6.36 6.11 6.13 6.59 6.24 6.33 6.37 6.05 6.34 6.10 knowledge services Overall the World Bank currently plays a 6.82 7.52 7.37 6.84 7.10 7.39 7.15 7.26 7.16 7.28 7.20 7.18 relevant role in development in Zambia The World Bank’s work is aligned with what I consider the development priorities 5.93 6.93 6.65 6.09 6.44 6.49 6.48 6.43 6.44 6.51 6.47 6.42 for Zambia Responsiveness 6.03 6.23 6.19 6.07 6.03 6.41 6.27 5.94 6.12 6.24 6.11 6.27 Openness (sharing data and other 5.90 6.58 6.42 6.07 6.05 6.85 6.32 6.27 6.31 6.27 6.26 6.40 information) Collaboration with groups outside of the 5.90 6.65 6.27 6.35 6.23 6.45 6.34 6.24 6.23 6.48 6.51 5.79 Government Collaboration with the Government 7.74 8.34 8.18 7.91 7.95 8.40 8.04 8.15 8.13 7.99 8.12 7.99 Collaboration with other donors 7.71 7.89 7.76 7.96 7.63 8.26 7.93 7.65 7.93 7.58 7.83 7.81 To what extent does the World Bank’s work help to achieve development results in 6.36 6.75 6.69 6.37 6.49 6.79 6.59 6.55 6.60 6.53 6.57 6.60 Zambia? Are adaptable to Zambia's specific development challenges and 5.86 6.36 6.17 6.06 5.96 6.49 6.31 5.84 6.12 6.16 6.19 6.00 circumstances Overall, how significant a contribution do you believe the World Bank’s knowledge and research make to development results 6.71 6.84 6.83 6.70 6.67 7.04 6.72 6.89 6.83 6.68 6.82 6.69 in your country? Overall, how would you rate the technical quality of the World Bank’s 7.42 7.59 7.74 7.20 7.53 7.61 7.46 7.70 7.50 7.68 7.48 7.76 knowledge/research? Where country systems are adequate, the World Bank makes appropriate use of 6.78 6.79 6.69 6.79 6.60 7.00 6.73 6.71 6.87 6.42 6.84 6.35 them Yellow highlight indicates significant difference between Yes and No mean. 108 The World Bank Zambia Country Survey 2012 Appendix E: Zambia FY 2012 Questionnaire World Bank Country Survey FY12 – ZAMBIA The World Bank is interested in gauging the views of clients and partners who are either involved in development in ZAMBIA or who observe activities related to social and economic development. The following survey is meant to give the World Bank’s team that works in ZAMBIA, greater insight into how the Bank’s work is perceived. This is one tool the World Bank uses to assess the views of its critical stakeholders. With this understanding, the World Bank hopes to develop more effective strategies, outreach and programs that support development in ZAMBIA. The World Bank commissioned an independent firm to oversee the logistics of this effort in ZAMBIA. This ensures anonymity and confidentiality. We hope you’ll be candid. To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. SECTION A: GENERAL ISSUES FACING ZAMBIA A1. In general would you say that ZAMBIA is headed Economically Politically Socially in ... ? 1 The right direction [ ] [ ] [ ] 2 The wrong direction [ ] [ ] [ ] 3 Not sure [ ] [ ] [ ] 109 The World Bank Zambia Country Survey 2012 SECTION A: GENERAL ISSUES FACING ZAMBIA (CONT...) A2. When considering development priorities, which ONE development priority below is the most important in ZAMBIA? Which ONE is the second most important priority? Which ONE is the third most important priority? FIRST priority SECOND priority THIRD priority Choose only ONE for each column (Choose only ONE) (Choose only ONE) (Choose only ONE) 1 Rural development    2 Education    Social protection (e.g., pensions, targeted social 3    assistance) 4 Transport (e.g., roads, bridges, transportation)    5 Poverty reduction    6 Public sector reform    7 Regional integration    8 Gender    9 Domestic private sector development    10 Access to finance    11 Foreign direct investment    12 Water and sanitation    13 Anti-corruption    14 Livestock sector development    Public financial management (e.g., public expenditure, 15    fiscal system reform) 16 Job creation/employment    Governance (building strong institutions/government 17    effectiveness) 18 Financial markets    19 Urban development    20 Environmental sustainability    21 Equality of opportunity (i.e., equity)    22 Health    23 Energy    24 Food security    25 Climate change (e.g., mitigation, adaptation)    26 Agricultural development    27 Trade and exports    28 Crime and violence    29 Inclusive economic growth    30 Law and justice (e.g., judicial system)    31 Regulatory framework    32 Communicable/non-communicable diseases    33 Basic infrastructure    34 Natural resource management (e.g., oil, gas, mining)    35 Global integration    36 Disaster management    37 Information and communications technology    110 The World Bank Zambia Country Survey 2012 SECTION A: GENERAL ISSUES FACING ZAMBIA (CONT...) A 3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in ZAMBIA? (Choose no more than THREE) 1 Water and sanitation 2 Equality of opportunity (i.e., equity) 3 Access to finance 4 Inclusive economic growth 5 Climate change (e.g., mitigation, adaptation) 6 Disaster management 7 Regional integration 8 Gender 9 Rural development 10 Urban development 11 Education 12 Regulatory framework 13 Basic infrastructure 14 Social protection (e.g., pensions, targeted social assistance) 15 Law and justice (e.g., judicial system) 16 Transport (e.g., roads, bridges, transportation) 17 Crime and violence 18 Communicable/non-communicable diseases 19 Information and communications technology 20 Anti corruption 21 Domestic private sector development 22 Foreign direct investment 23 Global integration 24 Energy 25 Public sector reform 26 Livestock sector development 27 Governance (building strong institutions/government effectiveness) 28 Natural resource management (e.g., oil, gas, mining) 29 Environmental sustainability 30 Health 31 Public financial management (e.g., public expenditure, fiscal system reform) 32 Agricultural development 33 Job creation/employment 34 Financial markets 35 Trade and exports 36 Food security 111 The World Bank Zambia Country Survey 2012 SECTION A: GENERAL ISSUES FACING ZAMBIA (CONT…) A4. Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in ZAMBIA? (Choose no more than THREE) 1 Energy 2 Equality of opportunity (i.e., equity) 3 Social protection (e.g., pensions, targeted social assistance) 4 Global integration 5 Climate change (e.g., mitigation, adaptation) 6 Anti corruption 7 Disaster management 8 Rural development 9 Access to finance 10 Foreign direct investment 11 Urban development 12 Water and sanitation 13 Education 14 Information and communications technology 15 Regulatory framework 16 Communicable/non-communicable diseases 17 Trade and exports 18 Public sector reform 19 Regional integration 20 Domestic private sector development 21 Job creation/employment 22 Agricultural development 23 Food security 24 Governance (building strong institutions/government effectiveness) 25 Transport (e.g., roads, bridges, transportation) 26 Livestock sector development 27 Gender 28 Natural resource management (e.g., oil, gas, mining) 29 Environmental sustainability 30 Health 31 Basic infrastructure 32 Law and justice (e.g., judicial system) 33 Crime and violence 34 Public financial management (e.g., public expenditure, fiscal system reform) 35 Financial markets 112 The World Bank Zambia Country Survey 2012 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK B1. How familiar are you with the work of the World Bank in ZAMBIA, on a ten point scale? 1 2 3 4 5 6 7 8 9 10 Not familiar at all Extremely familiar B2. Overall, please rate your impression of the World Bank’s effectiveness in ZAMBIA, on a ten point scale? 1 2 3 4 5 6 7 8 9 10  Not effective at all Very effective Don't know B3. To what extent do you believe the World Bank's staff is well prepared (e.g., skills and knowledge) to help ZAMBIA solve its most complicated development challenges, on a ten point scale? 1 2 3 4 5 6 7 8 9 10  To a very significant To no degree at all Don't know degree PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 113 The World Bank Zambia Country Survey 2012 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK (CONT...) B4. When thinking about how the World Bank can have the most impact on development results in ZAMBIA, in which sectoral areas do you believe the World Bank should focus most of its attention and resources in ZAMBIA? (Choose no more than THREE) 1 Rural development 2 Education 3 Social protection (e.g., pensions, targeted social assistance) 4 Governance (building strong institutions/government effectiveness) 5 Transport (e.g., roads, bridges, transportation) 6 Poverty reduction 7 Public sector reform 8 Regional integration 9 Gender 10 Crime and violence 11 Domestic private sector development 12 Foreign direct investment 13 Water and sanitation 14 Energy 15 Livestock sector development 16 Access to finance 17 Public financial management (e.g., public expenditure, fiscal system reform) 18 Job creation/employment 19 Financial markets 20 Urban development 21 Environmental sustainability 22 Equality of opportunity (i.e., equity) 23 Health 24 Global integration 25 Food security 26 Climate change (e.g., mitigation, adaptation) 27 Agricultural development 28 Trade and exports 29 Inclusive economic growth 30 Law and justice (e.g., judicial system) 31 Regulatory framework 32 Communicable/non-communicable diseases 33 Basic infrastructure 34 Natural resource management (e.g., oil, gas, mining) 35 Anti corruption 36 Information and communications technology 37 Disaster management 114 The World Bank Zambia Country Survey 2012 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK (CONT...) B5. When thinking about the World Bank’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in ZAMBIA? Greatest Value Second Greatest Value (Choose only ONE) (Choose only ONE) 1 Financial resources   2 Mobilizing third party financial resources   3 Technical assistance   4 Policy advice   5 Donor coordination   6 Data   7 Training/capacity building   8 Studies/analyses   9 Convening/facilitating   Linkage to non-Bank expertise (i.e., South-South 10   knowledge sharing) 11 Other (please specify):_________________________   B6. Which of the following do you identify as the World Bank’s greatest WEAKNESSES in its work in ZAMBIA? (Choose no more than TWO) 1 Imposing technocratic solutions without regard to political realities 2 Not exploring alternative policy options 3 Too bureaucratic in its operational policies and procedures 4 Staff too inaccessible 5 Arrogant in its approach 6 Not client focused 7 The credibility of its knowledge/data 8 Not willing to honestly criticize policies and reform efforts in the country 9 Too influenced by developed countries 10 Not enough public disclosure of its work 11 World Bank processes too slow and complex 12 Not aligned with country priorities 13 Not aligned with other donors’ work 14 Not collaborating enough with non-state actors 15 Not adequately sensitive to political/social realities in ZAMBIA 16 Other (please specify): __________________________________________________ 115 The World Bank Zambia Country Survey 2012 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK (CONT...) B7. Which World Bank instruments do you believe are the MOST effective in reducing poverty in ZAMBIA? (Choose no more than TWO) 1 Investment lending (financing specific projects) 2 Capacity development 3 Policy based lending / Budget support to the Government 4 Knowledge products/services (analytical work, studies, surveys, etc.) 5 Technical assistance (advice, best practice, international experience, etc.) 6 Trust Fund management 7 Other (please specify): __________________________________________________ 8 Don’t know B8. Which World Bank instruments do you believe are LEAST effective in helping to reduce poverty in ZAMBIA? (Choose no more than TWO) 1 Investment lending (financing specific projects) 2 Capacity development 3 Policy based lending / Budget support to the Government 4 Knowledge products/services (analytical work, studies, surveys, etc.) 5 Technical assistance (advice, best practice, international experience, etc.) 6 Trust Fund management 7 Other (please specify): __________________________________________________ 8 Don’t know B9. To what extent do you believe the World Bank SHOULD seek to influence the global development agenda as related to “global public goods” (e.g., climate change, communicable diseases, international financial systems, trade, etc.), on a ten point scale? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree 116 The World Bank Zambia Country Survey 2012 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK (CONT...) B10. In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank collaborate with more in your country to ensure better development results there? (Choose no more than TWO) 1 NGOs 2 Local Government 3 Beneficiaries 4 Private sector 5 Community Based Organizations (CBOs) 6 Donor community 7 Foundations 8 Academia/think tanks/research institutes 9 Parliament 10 Media 11 Faith based organizations 12 Other (please specify): __________________________ To what extent do you agree with the following statements about the World Bank’s work in ZAMBIA, on a ten point scale? Strongly Strongly Don't disagree agree know Overall the World Bank currently plays a relevant B11 1 2 3 4 5 6 7 8 9 10  role in development in ZAMBIA The World Bank’s work is aligned with what I B12 1 2 3 4 5 6 7 8 9 10  consider the development priorities for this country The World Bank supports programs and strategies B13 1 2 3 4 5 6 7 8 9 10  that are realistic for ZAMBIA The World Bank treats clients and stakeholders in B14 1 2 3 4 5 6 7 8 9 10  ZAMBIA with respect PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 117 The World Bank Zambia Country Survey 2012 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK (CONT...) To what extent is the World Bank an effective development partner in ZAMBIA, in terms of each of the following? To no To a very Don't degree at significant know all degree B15 Responsiveness 1 2 3 4 5 6 7 8 9 10  Flexibility (in terms of the World Bank’s products B16 1 2 3 4 5 6 7 8 9 10  and services) Flexibility (in terms of changing country B17 1 2 3 4 5 6 7 8 9 10  circumstances) B18 Being inclusive 1 2 3 4 5 6 7 8 9 10  B19 Openness (sharing data and other information) 1 2 3 4 5 6 7 8 9 10  B20 Staff accessibility 1 2 3 4 5 6 7 8 9 10  B21 Straightforwardness and honesty 1 2 3 4 5 6 7 8 9 10  Collaboration with groups outside of the B22 1 2 3 4 5 6 7 8 9 10  Government (e.g., NGOs, academia, private sector) B23 Collaboration with the Government 1 2 3 4 5 6 7 8 9 10  B24 Collaboration with other donors 1 2 3 4 5 6 7 8 9 10  B25 Follow through over time 1 2 3 4 5 6 7 8 9 10  B26. When World Bank assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) 1 The World Bank works too slowly 2 The World Bank does not reach out enough to non-state actors 3 The Government works inefficiently 4 There is not an adequate level of citizen/civil society participation 5 Poor donor coordination 6 The World Bank does not do adequate follow through/follow-up 7 Lack of/inadequate levels of capacity in Government 8 Political pressures and obstacles 9 Reforms are not well thought out in light of country challenges 10 Support not in the right area 11 Inadequate consultation 12 The World Bank is not sensitive enough to political/social realities on the ground 13 Other (please specify): ________________________________________ 118 The World Bank Zambia Country Survey 2012 SECTION C: WORLD BANK EFFECTIVENESS AND RESULTS How effective do you believe the World Bank is in terms of the work it does in the following areas of development in ZAMBIA, on a ten point scale? Not effective Very Don’t at all effective know C1 Anti corruption 1 2 3 4 5 6 7 8 9 10  C2 Information and communications technology 1 2 3 4 5 6 7 8 9 10  C3 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10  C4 Crime and violence 1 2 3 4 5 6 7 8 9 10  C5 Law and justice (e.g., judicial system) 1 2 3 4 5 6 7 8 9 10  C6 Urban development 1 2 3 4 5 6 7 8 9 10  C7 Environmental sustainability 1 2 3 4 5 6 7 8 9 10  C8 Regulatory framework 1 2 3 4 5 6 7 8 9 10  C9 Basic infrastructure 1 2 3 4 5 6 7 8 9 10  C10 Communicable/non-communicable diseases 1 2 3 4 5 6 7 8 9 10  C11 Poverty reduction 1 2 3 4 5 6 7 8 9 10  C12 Gender 1 2 3 4 5 6 7 8 9 10  C13 Domestic private sector development 1 2 3 4 5 6 7 8 9 10  C14 Foreign direct investment 1 2 3 4 5 6 7 8 9 10  C15 Water and sanitation 1 2 3 4 5 6 7 8 9 10  C16 Trade and exports 1 2 3 4 5 6 7 8 9 10  C17 Economic growth 1 2 3 4 5 6 7 8 9 10  C18 Energy 1 2 3 4 5 6 7 8 9 10  C19 Disaster management 1 2 3 4 5 6 7 8 9 10  C20 Monitoring and evaluation 1 2 3 4 5 6 7 8 9 10  Public financial management (e.g., public C21 1 2 3 4 5 6 7 8 9 10  expenditure, fiscal system reform) C22 Job creation/employment 1 2 3 4 5 6 7 8 9 10  C23 Financial markets 1 2 3 4 5 6 7 8 9 10  C24 Equality of opportunity (i.e., equity) 1 2 3 4 5 6 7 8 9 10  C25 Health 1 2 3 4 5 6 7 8 9 10  C26 Rural development 1 2 3 4 5 6 7 8 9 10  C27 Global integration 1 2 3 4 5 6 7 8 9 10  Governance (building strong C28 1 2 3 4 5 6 7 8 9 10  institutions/government effectiveness) C29 Food security 1 2 3 4 5 6 7 8 9 10  C30 Education 1 2 3 4 5 6 7 8 9 10  Social protection (e.g., pensions, targeted social C31 1 2 3 4 5 6 7 8 9 10  assistance) C32 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10  C33 Public sector reform 1 2 3 4 5 6 7 8 9 10  C34 Regional integration 1 2 3 4 5 6 7 8 9 10  C35 Agricultural development 1 2 3 4 5 6 7 8 9 10  C36 Natural resource management (e.g., oil, gas, mining) 1 2 3 4 5 6 7 8 9 10  119 The World Bank Zambia Country Survey 2012 SECTION C: WORLD BANK EFFECTIVENESS AND RESULTS (CONT...) C37. To what extent does the World Bank’s work help to achieve development results in ZAMBIA, on a ten point scale? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don’t know all significant degree To what extent do you agree with the following statements about the World Bank in ZAMBIA, on a ten point scale? Strongly Strongly Don’t disagree agree know The World Bank’s financial instruments (i.e., investment lending, Development Policy C38 1 2 3 4 5 6 7 8 9 10  Loan, Trust Funds, Program 4 Result, etc.) meet the needs of ZAMBIA The World Bank meets ZAMBIA’s needs for C39 knowledge services (e.g., research, analysis, 1 2 3 4 5 6 7 8 9 10  data, technical assistance) 120 The World Bank Zambia Country Survey 2012 SECTION D: THE WORLD BANK’S KNOWLEDGE D1. How frequently do you consult World Bank knowledge and research (e.g., data, analysis, reports) in the work you do? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 121 The World Bank Zambia Country Survey 2012 SECTION D: THE WORLD BANK’S KNOWLEDGE (CONT...) D2. When thinking about the development challenges in ZAMBIA, where do you believe it would be most valuable for the World Bank to focus its research and knowledge efforts in the next few years? (Choose no more than THREE) 1 Public sector reform 2 Gender 3 Education 4 Domestic private sector development 5 Foreign direct investment 6 Water and sanitation 7 Trade and exports 8 Inclusive economic growth 9 Energy 10 Disaster management 11 Livestock sector development 12 Governance (building strong institutions/government effectiveness) 13 Social protection (e.g., pensions, targeted social assistance) 14 Climate change (e.g., mitigation, adaptation) 15 Poverty reduction 16 Law and justice (e.g., judicial system) 17 Anti corruption 18 Financial markets 19 Equality of opportunity (i.e., equity) 20 Urban development 21 Crime and violence 22 Regional integration 23 Information and communications technology 24 Transport (e.g., roads, bridges, transportation) 25 Agricultural development 26 Access to finance 27 Natural resource management (e.g., oil, gas, mining) 28 Public financial management (e.g., public expenditure, fiscal system reform) 29 Job creation/employment 30 Health 31 Rural development 32 Global integration 33 Food security 34 Environmental sustainability 35 Regulatory framework 36 Basic infrastructure 37 Communicable/non-communicable diseases 122 The World Bank Zambia Country Survey 2012 SECTION D: THE WORLD BANK’S KNOWLEDGE (CONT...) How effective do you believe the World Bank’s knowledge and research are at … in ZAMBIA? Not Very Don’t effective effective know at all D3 Raising your awareness of the particular topic 1 2 3 4 5 6 7 8 9 10  D4 Stimulating public debate/dialogue 1 2 3 4 5 6 7 8 9 10  D5 Enhancing your knowledge and/or skills 1 2 3 4 5 6 7 8 9 10  D6 Contributing to good policy making 1 2 3 4 5 6 7 8 9 10  Providing support for program D7 1 2 3 4 5 6 7 8 9 10  implementation To what extent do you believe that the World Bank’s knowledge and research … in ZAMBIA? To no To a very Don’t degree at significant know all degree D8 Are timely 1 2 3 4 5 6 7 8 9 10  Include appropriate level of stakeholder D9 1 2 3 4 5 6 7 8 9 10  involvement during preparation Are relevant to ZAMBIA’s development D10 1 2 3 4 5 6 7 8 9 10  priorities D11 Provide feasible recommendations 1 2 3 4 5 6 7 8 9 10  Are accessible (well written and easy to D12 1 2 3 4 5 6 7 8 9 10  understand) A source of relevant information on global D13 1 2 3 4 5 6 7 8 9 10  good practices D14 Are adequately disseminated 1 2 3 4 5 6 7 8 9 10  D15 Are appropriately translated 1 2 3 4 5 6 7 8 9 10  Are adaptable to ZAMBIA’s specific D16 development challenges and country 1 2 3 4 5 6 7 8 9 10  circumstances D17. Overall, how significant a contribution do you believe the World Bank’s knowledge and research make to development results in your country, on a ten point scale? 1 2 3 4 5 6 7 8 9 10  Not significant at all Very significant Don’t know 123 The World Bank Zambia Country Survey 2012 SECTION D: THE WORLD BANK’S KNOWLEDGE (CONT...) D18. Overall, how would you rate the technical quality of the World Bank’s knowledge/research, on a ten point scale? 1 2 3 4 5 6 7 8 9 10  Very low Very high technical Don’t know technical quality quality D19. Overall, how effective is the World Bank at providing linkage to non-Bank expertise (i.e., South-South knowledge sharing, etc.)? 1 2 3 4 5 6 7 8 9 10  Not effective at all Very effective Don’t know D20. To what extent do you believe that ZAMBIA received value for money from the World Bank’s products/services that were paid for on a fee for service basis? 1 2 3 4 5 6 7 8 9 10  To a very significant To no degree at all Don’t know degree 124 The World Bank Zambia Country Survey 2012 SECTION E: WORKING WITH THE WORLD BANK To what extent do you agree/disagree with the following statements, on a ten point scale? Strongly Strongly Don’t disagree agree know E1 The World Bank disburses funds promptly 1 2 3 4 5 6 7 8 9 10  The World Bank effectively monitors and E2 evaluates the projects and programs it 1 2 3 4 5 6 7 8 9 10  supports The World Bank’s approvals and reviews are E3 1 2 3 4 5 6 7 8 9 10  done in a timely fashion The World Bank’s “Safeguard Policy” E4 1 2 3 4 5 6 7 8 9 10  requirements are reasonable The World Bank imposes reasonable E5 1 2 3 4 5 6 7 8 9 10  conditions on its lending Working with the World Bank increases E6 1 2 3 4 5 6 7 8 9 10  ZAMBIA’s institutional capacity The World Bank ensures consistency and E7 1 2 3 4 5 6 7 8 9 10  continuity through staff changes The World Bank’s teams and visits are well E8 1 2 3 4 5 6 7 8 9 10  coordinated Where country systems (e.g., procurement, financial management, etc.) are adequate, E9 1 2 3 4 5 6 7 8 9 10  the World Bank makes appropriate use of them The World Bank provides effective E10 implementation support (i.e., supervision of 1 2 3 4 5 6 7 8 9 10  projects) PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 125 The World Bank Zambia Country Survey 2012 SECTION F: THE FUTURE ROLE OF THE WORLD BANK IN ZAMBIA F1. How significant a role do you believe the World Bank SHOULD play in ZAMBIA’s development in the near future, on a ten point scale? 1 2 3 4 5 6 7 8 9 10  Not a significant Very significant Don’t know role at all role F2. Which of the following SHOULD the World Bank do to make itself of greater value in ZAMBIA? (Choose no more than TWO) 1 Improve the quality of its experts as related to ZAMBIA’s specific challenges 2 Reduce the complexity of obtaining World Bank financing 3 Focus primarily on advocacy issues Improve the competitiveness of its financing compared to markets (e.g., cost, timeliness, and other 4 terms) 5 Ensure greater selectivity in its work 6 Provide more adequate data/knowledge/statistics/figures on ZAMBIA’s economy 7 Offer more innovative financial products 8 Offer more innovative knowledge services 9 Increase availability of Fee-Based services 10 Work faster 11 Others (please specify): ______________________________________________ 126 The World Bank Zambia Country Survey 2012 SECTION G: COMMUNICATION AND INFORMATION SHARING G1. How do you get most of your information about economic and social development issues in ZAMBIA? (Choose no more than TWO) 1 Local newspapers 2 International newspapers 3 Local radio 4 International radio 5 Local television 6 International television 7 Periodicals 8 Internet 9 Social media (Facebook, Twitter, Youtube) 10 Blogs 11 Mobile phones 12 Instant messaging 13 Other (please specify): ______________________________________________ G2. How would you prefer to receive information from the World Bank? (Choose no more than TWO) 1 World Bank website 2 Direct contact with World Bank (i.e., face to face meetings/discussions) 3 e-newsletters 4 Instant messaging 5 World Bank seminars/workshops/conferences 6 World Bank Public Information Center 7 World Bank publications and other written materials 8 Mobile phones 9 Social media (Facebook, Twitter, Youtube) 10 Blogs 11 Others (please specify): ______________________________________________ Are you aware of the World Bank’s Access to Information Policy under which the Bank will G3 Yes No now disclose any information in its possession that is not on a list of exceptions? Have you requested information from the World Bank on its activities in the past year? G4 Yes No (If YES please go to Question G5; if NO please go to G6) G5 Were you able to obtain this information? Yes No G6 Do you have access to the Internet? Yes No G7 Do you use/have you used the World Bank website? Yes No 127 The World Bank Zambia Country Survey 2012 SECTION G: COMMUNICATION AND INFORMATION SHARING (CONT...) G8. Which do you primarily use? 1 The World Bank’s country website (www.worldbank.org/zambia) 2 The World Bank’s main website (www.worldbank.org) G9. Do you use/have you used the World Bank’s Public Information Centers (PICs) in ZAMBIA? 1 Yes 2 No 3 I don’t know what PIC is Please rate how much you agree with the following statements, on a ten point scale. Strongly Strongly Don’t disagree agree know I use more data from the World Bank as a result of the G10 1 2 3 4 5 6 7 8 9 10  organization’s Open Data policy The World Bank’s PIC is a valuable source of G11 information related to development in ZAMBIA. (Only 1 2 3 4 5 6 7 8 9 10  answer if you have used the PIC) I find the World Bank websites easy to navigate. (Only G12 1 2 3 4 5 6 7 8 9 10  answer if you have used a World Bank website) I find the information on the World Bank’s websites G13 useful. (Only answer if you have used a World Bank 1 2 3 4 5 6 7 8 9 10  website) When I need information from the World Bank I know G14 how to find it (e.g., whom to call, where to reach them, 1 2 3 4 5 6 7 8 9 10  etc.) The World Bank is responsive to my information G15 1 2 3 4 5 6 7 8 9 10  requests and inquiries PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 128 The World Bank Zambia Country Survey 2012 SECTION H: BACKGROUND INFORMATION H1. Which of the following best describes your current position? (Please mark only ONE response) 1 Office of the President, Prime Minister 2 Office of Minister 3 Office of Parliamentarian 4 Employee of a Ministry, Ministerial Department or Implementation Agency 5 Consultant/Contractor working on World Bank supported Project/Program 6 Project Management Unit (PMU) overseeing implementation of project 7 Local Government Office or Staff 8 Bilateral Agency 9 Multilateral Agency 10 Private Sector Organization 11 Private Foundation 12 Financial Sector/Private Bank 13 NGO 14 Community Based Organization 15 Media (Press, Radio, TV, Web, etc.) 16 Independent Government Institution (i.e., Regulatory Agency, Central Bank/oversight institution) 17 Trade Union 18 Faith-Based Group 19 Academia/Research Institute/Think Tank 20 Judiciary Branch 21 Local citizens 22 Other (please specify): ________________________ 129 The World Bank Zambia Country Survey 2012 SECTION H: BACKGROUND INFORMATION (CONT...) H2. Please identify the primary specialization of your work. (Please mark only ONE response) 1 Agricultural development 2 Anti corruption 3 Basic infrastructure 4 Climate change (e.g., mitigation, adaptation) 5 Communicable/non-communicable diseases 6 Crime and violence 7 Disaster management 8 Domestic private sector development 9 Economic growth 10 Education 11 Energy 12 Environmental sustainability 13 Equality of opportunity (i.e., equity) 14 Financial markets 15 Food security 16 Foreign direct investment 17 Gender 18 Global integration 19 Governance (building strong institutions/government effectiveness) 20 Health 21 Information and communications technology 22 Job creation/employment 23 Law and justice (e.g., judicial system) 24 Monitoring and evaluation 25 Natural resource management (e.g., oil, gas, mining) 26 Poverty reduction 27 Public financial management (e.g., public expenditure, fiscal system reform) 28 Public sector reform 29 Regional integration 30 Regulatory framework 31 Rural development 32 Social protection (e.g., pensions, targeted social assistance) 33 Trade and exports 34 Transport (e.g., roads, bridges, transportation) 35 Urban development 36 Water and sanitation 37 Other (please specify): _____________________________________________ 130 The World Bank Zambia Country Survey 2012 SECTION H: BACKGROUND INFORMATION (CONT...) H3. Currently, do you professionally collaborate/work with the World Bank in your country? 1 Yes 2 No H4. Which of the following describes most of your exposure to the World Bank in ZAMBIA? (Choose no more than TWO) 1 Observer (i.e., follow in media, discuss in informal conversations, etc.) 2 Use World Bank reports/data 3 Engage in World Bank related/sponsored events/activities 4 Collaborate as part of my professional duties 5 Use World Bank website for information, data, research, etc. H5. Which best represents your geographic location? 1 Northern province 2 North western province 3 Muchinga province 4 Luapula province 5 Copperbelt province 6 Western province 7 Eastern province 8 Central province 9 Southern province 10 Lusaka province Thank you for completing the survey! 131