The World Bank Report No: ISR10655 Implementation Status & Results Bosnia and Herzegovina Social Safety Nets & Employment Support Project (P116774) Public Disclosure Copy Operation Name: Social Safety Nets & Employment Support Project (P116774) Project Stage: Implementation Seq.No: 8 Status: ARCHIVED Archive Date: 01-Jul-2013 Country: Bosnia and Herzegovina Approval FY: 2010 Product Line: IBRD/IDA Region: EUROPE AND CENTRAL ASIA Lending Instrument: Specific Investment Loan Implementing Agency(ies): Key Dates Board Approval Date 25-Feb-2010 Original Closing Date 31-Oct-2014 Planned Mid Term Review Date 15-Oct-2012 Last Archived ISR Date 09-Mar-2013 Effectiveness Date 07-Oct-2010 Revised Closing Date 31-Oct-2014 Actual Mid Term Review Date 15-Oct-2012 Project Development Objectives Project Development Objective (from Project Appraisal Document) The Project development objective is to build the Borrower's capacity to institute a transparent, effective and efficient social safety net system through improved effectiveness of non-insurance cash transfers in reaching the eligible poor and disabled; improved efficiency, transparency, and accountability of benefits administration; support of job brokerage services for those who become ineligible to receive cash transfers and are actively seeking employment. Has the Project Development Objective been changed since Board Approval of the Project? Yes No Component(s) Component Name Component Cost Enhancing safety nets design 1.00 Strengthening benefits administration and oversight 3.00 Job-brokerage and employment support 14.00 Communication strategy 0.50 Project management 2.20 Public Disclosure Copy Overall Ratings Previous Rating Current Rating Progress towards achievement of PDO Moderately Unsatisfactory Moderately Satisfactory Overall Implementation Progress (IP) Moderately Unsatisfactory Moderately Satisfactory Overall Risk Rating Substantial Substantial Implementation Status Overview In the period end-January 2013 - end-April 2013, satisfactory implementation performance has been maintained in the FBH where all major project activities have been substantially Page 1 of 11 The World Bank Report No: ISR10655 advanced. Provision of technical assistance for development and testing of improved cash benefits targeting methodology is on track. Physical rehabilitation of 26 centers for social welfare has been completed, and works are currently underway in 8 additional municipalities. The FBH is also fully on track in achieving the output objective for number of vulnerable beneficiaries (6,000 by the end of the project) who will receive job-brokerage services. Project implementation has also accelerated in the RS. Provision of technical assistance for the development of improved cash benefits targeting methodology is on track. Procurement is underway in relation to adaptation of an initial set of 5 centers for social welfare. Most Public Disclosure Copy notably, provision of job-brokerage services in partnership with the RS Employment Fund has been significantly improved, and all government supported active labor market programs are now harmonized within a single entity wide employment support program. Locations Country First Administrative Division Location Planned Actual Bosnia and Herz Not Entered Bosnia and Herzegovina Results Project Development Objective Indicators Public Disclosure Copy Page 2 of 11 The World Bank Report No: ISR10655 Indicator Name Core Unit of Measure Baseline Current End Target Increase in % of Non-War Invalid benefits Percentage Value 30.00 30.00 40.00 received by the poorest quintile from 30% in Date 31-Dec-2007 30-Apr-2013 31-Oct-2014 Public Disclosure Copy 2007 to 40% by 2014. (% of benefits going Comments The baseline is identified Due to delays in the Will be measured with an tothe lowest quintile improved) after the implementation of the PMT) using 2007 HBS (last availability of EHBS 2011 HBS in 2014, and/or SILC if available) data, the related delays in the available. While the 2011 relevant technical assistance EHBS is completed, it is not on targeting methodologies, clear whether BH will field a and issues with the availability comparable survey in 2014 of the HBS data in the future, the measurability of this indicator at the end of the project appears to be problematic. Several options were discussed, one alternative is the replacement of this indicator with a scaled down outcome indicator(s) to reflect the expected impact such as “improved targeting methodology implemented in at least 90% of the CSWs for social assistance, civilian victims of war and non-war invalid benefits�. If the current indicator remains: (i) the scope should be expanded to cover the non-contributory programs (i.e. social assistance, civilian victims of war and non-war invalid benefits) toreflect the fact that technical assistance activities are undertaken to improve the Public Disclosure Copy targeting of these programs; and (ii) another baseline should be established using the Survey of Living Conditions (SILC) module of the EHBS 2011 to diversify data availability andimprove chances of measuring this indicator in the future. Both options are being considered. Page 3 of 11 The World Bank Report No: ISR10655 Evidence of improved application processing Months Value 7.00 4.50 2.50 time (Average application processing time for Date 31-Dec-2009 30-Apr-2013 31-Oct-2014 non-insurance cash transfers decline from7 Comments The baseline is estimated at 7 FBH: 8 months (including Since the estimates for months to 2.5 months) Public Disclosure Copy months based on background disability benefits) application processing time reports that included field RS: The application are very different between visits. The indicator refers to processing time is 1 month in these two entities, separation the time it takes from first line with the legal of baselines and targets by application until the decision. requirement. entity is proposed for this The average is across all non- indicator. contributory cash transfers - LRSA, child allowances and disability benefits for civilians. War veterans' benefits are delivered by Departments for Veterans Affairs in the FBH and the RS subject to one- time application Total Number of Annual reports detailing Number Value 0.00 3.00 3.00 benefits, beneficiaries, duplications, fraud/ Date 31-Dec-2009 08-Oct-2012 31-Oct-2014 errors, and other relevant information, Comments One annual report per entity FBH and RS: The capacity for published and made available to the general public. (Evidence of improved producing detailed reports is assessed with the gap analysis. Entity level integrated databases, onceestablished will provide the data for annual reports. Percentage of non-insurance cash transfer Percentage Value 10.00 30.00 beneficiaries satisfied with services received at Date 07-May-2010 08-Oct-2012 31-Oct-2014 CSWs Comments TBD by the initial beneficiary The survey firm is procured Increase by 30% of the assessment and about to field the survey baseline, measured with in FBH, results expected in annual beneficiary the next few months. In the assessments Public Disclosure Copy RS,the procurement process for the survey firm is ongoing and the baseline data will be collected October 2012. Percentage of job brokerage service Percentage Value 0.00 25.00 35.00 beneficiaries (approximately 10,000 targeted) Date 31-Dec-2009 08-Oct-2012 31-Oct-2014 who find a job after the service/training. More Comments The wording of the indicator FBH: 2497 unemployed active precise wording proposed: "Percentage of job brokerage service benefic was modified slightly in the job-seekers received job- previous ISR to reflect the fact brokerage services. Currently, that certain ALMPs aim at percentage of those who Page 4 of 11 The World Bank Report No: ISR10655 finding a job while others - at found jobs after the service is retaining the job, after the available mostly for training treatment: Percentage of job programs that were provided brokerage service last year. 17% of trainees Public Disclosure Copy beneficiaries (approximately found jobs. In RS - first 10,000 targeted) who find a contracts for unemployed job after the service or stay active job-seekers were only employed 1 year after the approved in November 2011. completion service A total of 513 unemployed active job seekers received brokerage services as of October 2012. Intermediate Results Indicators Indicator Name Core Unit of Measure Baseline Current End Target Proxy Means Test formulae updated using Yes/No Value No No Yes Household Budget Survey 2010 Date 31-Dec-2009 30-Apr-2013 31-Oct-2014 Comments PMT formula based on HBS With the continued delays of PMT formula will be updated 2007 EHBS 2011 data release using 2011 EHBS data (now planned for end- 2013), the original plan for PMT update in YR2 will be delayed. The Project Coordination Board recommended simulation of eligibility (dry run) with the new data. The procurement process for selection of the consultant firm to undertake this is currently underway. Grievance redressal system strengthened to Yes/No Value No No Yes address claims in a transparent and Date 31-Dec-2009 30-Apr-2013 31-Oct-2014 standardized manner Public Disclosure Copy Comments Grievance redressal system Applies to both entities: status Drop the indicator exists but is not transparent - at the baseline value. While and standardized the existing grievance redress system is expected to be revised as the eligibility requirements for social assistance programs are changed, there are no specific activities under the project that directly supports this. In addition, it will be difficult to Page 5 of 11 The World Bank Report No: ISR10655 measure in a quantitative manner what “strengthen� means in this context.Hence it was agreed that this indicator Public Disclosure Copy will be considered for dropping at MTR Percentage of participating Centers of Social Percentage Value 0.00 0.00 50.00 Work applying new targeting approach Date 31-Dec-2009 30-Apr-2013 31-Oct-2014 Comments The new targeting approach will need to be identified first. Then the entities will decide whether to adopt it by legislative changes. If legislation is changed, it will affect all CSWs at entity level, there will be no room for gradual roll out. Thus, it was agreed that this indicator will be considered to be dropped at MTR due to its irrelevance in the context of RS and FBH. New approaches to disability certification/ Yes/No Value No Yes Yes verification are being applied by the Institute for Date 31-Dec-2009 08-Oct-2012 31-Oct-2014 Medical Examinations in FBH and therelevant Comments WHO rulebook on disability This indicator mostly applies Medical Examination Boards in RS translated but not adopted to the FBH. In FBH, part of the medical equipment was procured with credit proceeds. Part of LOT 2 procurement is on hold, and not procured with Bank or FBH Government funds, so it is not helping strengthen the capacity of the Institute for Public Disclosure Copy Medical Examination to verify the first-tier medical assessment and subsequently confirm or change the assigned disability rate. However, the adoption of new approaches to disability certification (application of WHO International Classification of Functioning, Page 6 of 11 The World Bank Report No: ISR10655 Disability and Health can hardly be attributed to improvements in the medical equipment used for disability Public Disclosure Copy certification/ verification. It was agreed that this indicator will be considered to be dropped during the MTR. Entity level integrated management information Yes/No Value No No Yes system, integrating all social protection Date 31-Dec-2009 30-Apr-2013 31-Oct-2014 programs# databases, established Comments FBH and RS: Concept for systems upgrade is in place; hardware and software procurement is in progress. Pending are decisions on thehosting and maintenance of the integrated registries in RS and FBH. Percentage of Centers of Social Work using Percentage Value 10.00 35.00 75.00 SOTAC database for entering information on Date 31-Dec-2009 08-Oct-2012 31-Oct-2014 non-insurance cash transfers Comments In RS: Based on the data collected during the gap analysis, 31% of the Centers for Social work use SOTAC to enter data into the database for payment lists etc. However the eligibility determination and application processing is still paper-based. Monitoring and evaluation system/unit Yes/No Value No Yes Yes established in the implementation units in Date 31-Dec-2009 08-Oct-2012 31-Oct-2014 MoLSW in FBH and in MoHSW in RS Public Disclosure Copy Comments FBH: Achieved. The M&E unit is staffed in the PIU and the work on monitoring of indicators has already begun. RS: Achieved. The M&E officer duties were assigned to a staff member of RS PCU; the work on M&E has begun. Page 7 of 11 The World Bank Report No: ISR10655 Number of quarterly progress reports produced Number Value 0.00 4.00 16.00 by M&E unit according to agreed reporting Date 31-Dec-2009 27-Apr-2012 31-Oct-2014 standards Comments Slight revision in the wording Quarterly reports to include at Public Disclosure Copy of indicator: replacement of a minimum progress on all the the word "MIS" with "M&E indicators in the results unit" since MIS in this framework (to the extent that indicator refers to the data to they are measurable be collected from various quarterly) with main issues/ sources by the PMUs, not problems with implementation the integrated MIS system to highlighted be established., but to prevent FBH: on track, a total of 6 confusion this replacement is quarterly progress (tracking) proposed. reports produced (and sent to WB team). RS: The first quarterly report covering Quarter 6 (January 1, 2012-March 31, 2012) produced and sent to the WB team. Monitoring and evaluation information Yes/No Value No Yes Yes regarding non-insurance cash transfers (from Date 31-Dec-2009 08-Oct-2012 31-Oct-2014 administrative data in addition to other sources) Comments 6-month short progress To be dropped used for policy formulation by MoLSW in FBH; and MoLVA and MoHSW in reports (with synopsis of issues/delays, policy related problems) to be prepared for the twice-yearly meeting of the Project Coordination Board. The first such report was presented at the PCB meeting on November 30 followed by the report prepared for the project Board meeting on April 26, 2012. Public Disclosure Copy Percentage of participating Centers of Social Percentage Value 0.00 20.00 85.00 Work in which beneficiary lists are publicly Date 31-Dec-2009 08-Oct-2012 31-Oct-2014 available Comments Both RS and FBH: The Drop project implementation teams informed the World Bank team that such a requirement contradicts the principle ofconfidentiality of personal data and also clashes with cultural tradition. Therefore, it Page 8 of 11 The World Bank Report No: ISR10655 was agreed that this indicator will be considered to be dropped during MTR. Eligibility criteria for the target group of Yes/No Value No Yes Yes Public Disclosure Copy employment brokerage services developed Date 31-Dec-2009 08-Oct-2012 31-Oct-2014 Comments FBH and RS: Achieved. The eligibility criteria have been identified in collaboration with the World Bank team and the Public Employment Services. Number of persons who become ineligible to Number Value 0.00 3010.00 10000.00 receive cash transfers or who are vulnerable Date 31-Dec-2009 08-Oct-2012 31-Oct-2014 (e.g., poor, disabled but able to work, hard-to- Comments FBH: 2497 persons received Revise the target for RS (cut serve, demobilized soldiers, etc.) that receive job brokerage se job brokerage services as of by half). Also discussed April 2012 (at almost 1.5 whether revision of targets years), compared to the needed for FBH but there was cumulative target of 1800in no such need. YR2. RS: 593 persons received job brokerage services as of April 2012. The first call was launched in October 2011 and first services approved in November 2011. Public communication campaign developed, Yes/No Value No Yes Yes approved, and implemented Date 31-Dec-2009 08-Oct-2012 31-Oct-2014 Comments FBH and RS: The two Revise target to year 3. implementation units integrated communication related activities in their procurement plans. RS: PCU will organize Public Disclosure Copy thematic policy round tables in order to sensitize the key actors about the benefits of the proposed reforms FBH: PIU SESER will conduct a survey of the public opinion, for which the procurement of consultancy services is in progress. develop TOR for firms toimplement public Page 9 of 11 The World Bank Report No: ISR10655 communications campaigns, as well as TOR for surveys of their effectiveness and impact. Public Disclosure Copy Percentage of (non-insurance cash transfer) Percentage Value 0.00 45.00 85.00 beneficiary population aware of eligibility Date 31-Dec-2009 08-Oct-2012 31-Oct-2014 criteria for (or reform of) non-insurance cash Comments Will be measured after YR1 of transfers implementation, and annually thereafter. Percentage of general population aware of Percentage Value 0.00 10.00 35.00 eligibility criteria for (or reform of) non- Date 31-Dec-2009 08-Oct-2012 31-Oct-2014 insurance cash transfers Comments Will be measured after YR1 of implementation, and annually thereafter. Project Operational Manual developed Yes/No Value No Yes Yes Date 31-Dec-2009 08-Oct-2012 31-Oct-2014 Comments To be adopted prior to project FBH: Achieved. OM effectiveness developed as condition to effectiveness and updated. RS: Achieved. OM developed as condition to effectiveness and updated. Project implementation according to schedule Yes/No Value No Yes Yes Date 31-Dec-2009 08-Oct-2012 31-Oct-2014 Comments To be monitored continuously and reported through quarterly progress reports. FBH and RS: More or less on track, however overall implementation progress remains slower than planned Public Disclosure Copy at project preparation. Data on Financial Performance (as of 28-May-2013) Financial Agreement(s) Key Dates Project Ln/Cr/Tf Status Approval Date Signing Date Effectiveness Date Original Closing Date Revised Closing Date P116774 IDA-47040 Effective 25-Feb-2010 11-May-2010 07-Oct-2010 31-Oct-2014 31-Oct-2014 Disbursements (in Millions) Page 10 of 11 The World Bank Report No: ISR10655 Project Ln/Cr/Tf Status Currency Original Revised Cancelled Disbursed Undisbursed % Disbursed P116774 IDA-47040 Effective XDR 9.60 9.27 0.33 4.24 5.03 46.00 Public Disclosure Copy Disbursement Graph Key Decisions Regarding Implementation • Project implementation agencies and the entity level ministries responsible for social protection to ensure effective interactions between the contracted consulting firm and the entity-level Working Groups for the development of the targeting methodology. Linkages to be established with the units working on the concept of management information systems upgrade and with the units preparing legislative changes in social and child protection. • Increased efforts to be made for speeding up the preparatory work for upgrade of the hardware and software of the management information systems operated by the entity ministries responsible for social welfare and centers for social welfare, as well as the entity ministries of veteran affairs and municipal veteran affairs departments. Restructuring History Public Disclosure Copy There has been no restructuring to date. Related Projects P126056-Reform of Governance and Institutional Performance of War-Related Rights-Based Cash Transfers in Bosnia and Herzegovina Page 11 of 11