The World Bank Report No: ISR13129 Implementation Status & Results Argentina Second State Modernization (P101170) Public Disclosure Copy Operation Name: Second State Modernization (P101170) Project Stage: Implementation Seq.No: 14 Status: ARCHIVED Archive Date: 04-Jan-2014 Country: Argentina Approval FY: 2007 Product Line: IBRD/IDA Region: LATIN AMERICA AND CARIBBEAN Lending Instrument: Technical Assistance Loan Implementing Agency(ies): Key Dates Board Approval Date 29-May-2007 Original Closing Date 31-Dec-2011 Planned Mid Term Review Date 15-Dec-2009 Last Archived ISR Date 09-Jul-2013 Effectiveness Date 15-Feb-2008 Revised Closing Date 31-Dec-2014 Actual Mid Term Review Date 03-May-2010 Project Development Objectives Project Development Objective (from Project Appraisal Document) The project would contribute to a (i) strengthened capacity of the CCO to carry out its mandate in key public sector management areas for improved coordination, monitoring and evaluation; and to (ii) the increased use of modern e-government, procurement, human resource management and social accountability tools as well as improved capacity for investment promotion. Has the Project Development Objective been changed since Board Approval of the Project? Yes No Component(s) Component Name Component Cost Institutional Strengthening of the CCO 6.70 Strengthening Key Public Sector Management Instruments 9.50 Project Management 1.70 Overall Ratings Public Disclosure Copy Previous Rating Current Rating Progress towards achievement of PDO Satisfactory Satisfactory Overall Implementation Progress (IP) Satisfactory Satisfactory Overall Risk Rating Moderate Implementation Status Overview Project implementation has continued to advance over recent months. The first restructuring of the project, which became effective in May 2011, contributed to the consolidation of the public management tools supported by the project and movement towards an integrated approach for results based management. The initial slow down in implementation progress during 2012 was resolved, and following the approval of 2012 POAs for almost all components, implementation of project activities progressed effectively in the second half of the year. Page 1 of 13 The World Bank Report No: ISR13129 Following the Government’s proposal for e-governance related activities falling within the Project scope, an extension of 18 months, from June 30, 2013 to December 31, 2014, was approved in May 2013. This extension will allow time for completion of these activities and ensure smooth project completion, facilitating progress towards project development objectives. Past e-government related efforts have primarily focused on necessary back-end developments. Front-end focused activities are required to more completely fulfill the Public Disclosure Copy part of the PDO aimed at the “consolidation of key public sector management instruments under the CCO’s mandate”, and to fully translate advances into service delivery. The Bank team worked with the counterpart in preparing a proposal to finalize the e-government architecture and roll-out key software (EDAP) that will develop an integrated e-government platform for document management and the provision of centralized electronic process management services within the federal administration, allowing for the implementation of electronic procedures and services for citizens by exploiting and integrating ICT investments made during the life of the project. Digitalization and interoperability will be expanded through a system for processing information and administrative files within and across agencies (EDAP) and the development of a bus of services for exchange of information between agencies, allowing the consolidation and tracking of information, and facilitating the simplification of proceedings for external beneficiaries. The system will also allow the integration of existing databases with information of public officials. Locations No Location data has been entered Results Project Development Objective Indicators Indicator Name Core Unit of Measure Baseline Current End Target CCO functional and organizational assessment Text Value Comprehensive CCO Achieved Operational guidelines done, agreed upon, and consensus for its functional and organizational harmonized and synchronized partial implementation generated assessment was never done among functional areas of before. CCO Date 29-May-2007 27-Nov-2013 31-Dec-2014 Comments Number of FOI requests submitted by Text Value Baseline: 0 (INFO.AR will be Achieved. The Decree 70 percent electronic means (INFO.AR) [out of the total developed throughout the stipulates that requests for number of requests per year] project) public information be made manually, and presented before the liason office of each organization. Public Disclosure Copy Date 29-May-2007 27-Nov-2013 31-Dec-2014 Comments 2012 data are being processed by the SRIyFD. Work was initiated on Active Transparency following assistance in the online publication of public information for citizen awareness via different websites Page 2 of 13 The World Bank Report No: ISR13129 (ArgentinaComparte, Internet Sano, Argentina.gob.ar, etc.) The SISEG report is taken into account during Text Value None Achieved. SISEG reports are the proposed budget of at the budget process of the agencies monitored used by the Ministry of Labor, least four agencies cite as Public Disclosure Copy the Nuclear Regulatory one of their sources the Agency, and the SISEG report Subsecretariat for Evaluation ofProjects with External Financing. In 2013, the Secretariat of the Cabinet and Administrative Coordination was added. Date 27-Nov-2013 31-Dec-2014 Comments Increase in the base of suppliers and number Number Value 18000.00 31647.00 30000.00 of supplier participating in procurement Date 27-Nov-2013 31-Dec-2014 processes Comments Achieved. During the first semester of 2013, 734 providers entered, of which 208 participated in contract processes. Percentage of civilian central government Percentage Value 25.00 80.00 90.00 personnel incorporated in SINFO ensuring that Date 27-Nov-2013 31-Dec-2014 information is updated automatically; personnel Comments Almost achieved. The BUPE data that appear in both SINFO and LUPI systems are consistent application allows visualizing information of public employees. BUPE is being implemented within the Jefatura de Gabinete de Ministros (SARHA). During the extension period, it will be implemented in the SIRU and Public Disclosure Copy Meta4 systems. Satisfaction rate on services provided by Percentage Value 0.00 70.00 90.00 agencies subscribing the Citizens# Charter Date 27-Nov-2013 31-Dec-2014 Program (as measured by annual percents Comments increases in selected agencies satisfaction indexes) Page 3 of 13 The World Bank Report No: ISR13129 The e-Government Services Platform provides Text Value Conceptual design finalized The platform is ready and 6 G2C services implemented services such as interoperability, data and functioning. 57 agencies with and operational security standards and digital certificatesand digital signatures (as of signature December 2012), 26 of which 10 new agencies are Public Disclosure Copy were realized in 2012. In implementing the plans with 2013, 15 new authorities were activities such as digital implemented. certificatesand digital signatures Date 29-May-2007 27-Nov-2013 31-Dec-2014 Comments G2C implementation to be undertaken during the extension period. The target is expected to be met with the implementation of the EDAP. Intermediate Results Indicators Indicator Name Core Unit of Measure Baseline Current End Target A plan and model for citizen-centric single- Text Value Existing national portal and Achieved. Pilots are expanded and window portal and the portal for proceedings proceedings portal assessed to design the final finalized, visits to portals and % increase in plan 1,00,000 visits per year, satisfaction rates of users, as measured by 5% percent increase in their satisfaction survey satisfaction rates Date 29-May-2007 27-Nov-2013 31-Dec-2014 Comments In 2013, through May 21, there were 820,404 visits to the portal. The portal receives 50,000 visits per week, with 1,170 processes published. 94% satisfaction through direct contact and 61.4% through the portal. SECOP used by all national administration Text Value 5 percent 70 percent 100 percent Public Disclosure Copy Date 29-May-2007 27-Nov-2013 31-Dec-2014 Comments Target expected to be met during the extension. (With the new rule on purchases, it will be possible to advance with new modalities.) Page 4 of 13 The World Bank Report No: ISR13129 Civilian central government posts with full job Text Value Posts satisfying these criteria 40 60 description & career path [increase in as of July 30, 2007 thousands] Date 29-May-2007 27-Nov-2013 31-Dec-2014 Public Disclosure Copy Comments Value as reported in last ISR. Awaiting updated information. Profiles for 3152 unfrozen positions within decentralized jurisdictions and entities were analyzed. Percentage of federal agencies customized Text Value 0 90 percent of the federal 100 percent of the federal and connected to electronic platform (INFO. administration (APN) is administration AR). connected through the portal Argentina Comparte. Date 29-May-2007 27-Nov-2013 31-Dec-2014 Comments Almost achieved. CCO functional and organizational assessment Text Value None Achieved. Operational guidelines are done, agreed and consensus for its partial standardized and formulated implementation generated with a synchronized institutional vision among functional areas of CCO (thiswas the indicator for YR3, no indicator for YR 4) Date 29-May-2007 27-Nov-2013 31-Dec-2014 Comments Communication strategies defined; Text Value Achieved Communicational plans communication plans adopted; and adopted (16 months) and communication tools, mechanisms used used regularly (22 months) regularly Date 29-May-2007 27-Nov-2013 31-Dec-2014 Comments Participation mechanisms have been Text Value Achieved. Participation Used regularly established and used regularly mechanisms used regularly. Public Disclosure Copy Date 27-Nov-2013 31-Dec-2014 Comments Development, implementation and impact of Text Value Achieved Efficiency gains measured as the assets management module a percentage of institutional budget savings or surplus achieved by virtue of the application of Assets Module management of public assets, Percentage of target Page 5 of 13 The World Bank Report No: ISR13129 efficiency savings to be established by Working Group. Date 29-May-2007 27-Nov-2013 31-Dec-2014 Public Disclosure Copy Comments All of the lessons learned are applied by the subcomponent under the JGM. Inventory of public sector physical assets institutionscompleted. Other principle actions include: technical assistance for the renovation of the Public Management building and elaboration of a manual of good practices in physical asset management. Design and implementation of the IT system Text Value Achieved New IT system operational Date 27-Nov-2013 31-Dec-2014 Comments 3 systems operational (Undersecretariat of Evaluation of Projects with External Financing, ONEP, Monitoring of CCP at ONIG). A dashboard was also been developed for the National Quality Award and one is being developed for follow up on the BEC.AR program. Agreement among CCO, MECON, and the Text Value Acheived. Pilot in ARN Report on lessons learned authorities managing the main public programs finalized and report on from pilot. to establish guidelines for the use and lessons learned produced. implementation of systems for RBM and M&E, Date 27-Nov-2013 31-Dec-2014 Public Disclosure Copy including generation of information Comments During the first half of 2013, work with the Subsecretariat of Budget Evaluation and the Ministry of Finance continued, and it was agreed to intervene in three decentralized organizations of the Ministry of Health. ONIG is leading the strategic Page 6 of 13 The World Bank Report No: ISR13129 and operational planning process, and the Minstry of Finance (through PROFIP) is leading the analysis of budget Public Disclosure Copy formulation. The effort seeks to improve the quality of budget formation, orienting it towards results-based budgeting. The three participating agencies are the National Rehabilitation Service, Colonia Montes de Oca, and INCUCAI. The jurisdictional module of the SIG and the Text Value Piloted in INDEC and the Achieved. Includes all programs of six module to follow up the Congress Agenda are Ministry of Labor ministries or agencies. installed and operational. Date 27-Nov-2013 31-Dec-2014 Comments With the incorporation of the strategic plan of the Subsecretariat of Management and Public Employment and the Subsecretariat of Management Technologies, the SIG is functional in six jurisdictions, and working in a continual and systematic manner, applied at the central level of the jurisdiction. The IPA has developed and implemented a Text Value Achieved. 7 (cumulative) sector/cluster methodology for a systematic and comparable assessment undertaken assessment of sectors and clusters. Date 27-Nov-2013 31-Dec-2014 Comments Number of domestic businesses reached by Text Value Achieved 20 businesses Public Disclosure Copy the innovation strategy Date 27-Nov-2013 31-Dec-2014 Comments The current single-window portal is enhanced Text Value Number of single window Continuing advances in 6 transactional service, based and provides integrated and, some, proceedings analyzed or identification and analysis of on at least 2 agencies transactional services implemented as transactional processes during the first integration services semester of 2013. Date 27-Nov-2013 31-Dec-2014 Page 7 of 13 The World Bank Report No: ISR13129 Comments Expected to be met with the implementation of the EDAP. A security data center for small agencies is Text Value Achieved. The new data Center is fully operational and Public Disclosure Copy implemented and 15 agencies are now using center for government is fully it is evaluated the center as the main data center for critical operational. systems. Date 27-Nov-2013 31-Dec-2014 Comments The center provides the following services: email, archiving, connectivity, active directory, hosting of sites and applications, and name resolution. It provides services to 74 organizations with are within Jefatura de Gabinete's sphere. A plan and model for a citizen-centric single- Text Value Existing national portal and Achieved. Pilots are expanded and window portal and the portal for proceedings proceedings portal assessed to design the final are finalized, visits to the portals andpercent plan increase in satisfaction rates of users 1,00,000 visits per year 5 percent increase in their satisfaction rates Date 27-Nov-2013 31-Dec-2014 Comments 820,404 visits in 2013 as of May 21. The portal is receiving 50,000 visits per week. 94% satisfaction through direct contact and61.4% through the portal. SECOP used by all national administration Text Value 5% 70% 100% Date 27-Nov-2013 31-Dec-2011 Comments Target expected to be met during the extension period Public Disclosure Copy (With the new rule on purchases, it will be possible to advance on new modalities.) New modalities introduced in national system Text Value 0 5 percent of procurement 10 percent of procurement by agency units in federal administration units in federal administration use the new modalities (as of 12/31/2012). Date 27-Nov-2013 31-Dec-2014 Page 8 of 13 The World Bank Report No: ISR13129 Comments Target expected to be met during the extension period. With the new rule regarding purchases, progress will be Public Disclosure Copy possible in new modalities during the extension period. Procurement plans advertised publicly annually Text Value 5 percent 47% of procurement offices 100% publish their contracts on the ONC's site. Date 27-Nov-2013 31-Dec-2014 Comments Target expected to be met during the extension period. Civilian central government posts with full job Text Value By 2008 120.000 in 45 40 60 description & career path [increase in profiles thousands] Date 27-Nov-2013 31-Dec-2014 Comments Value as reported in last ISR. Awaiting updated information. Profiles for 3152 unfrozen positions within decentralized jurisdictions and entities were analyzed. Percentage of technical and professional staff Text Value 10 70 85 in ONEP and the personnel offices in ministries Date 27-Nov-2013 31-Dec-2014 and agencies trained in new technologies and Comments Value as reported in last ISR. employment regimes Awaiting updated information. Technical assistance was provided to 20 organizations. Percentage of federal government staff trained Text Value 1 percent (2.000 employees) Achieved. 123,056 30 percent (60.000 through the PROCAE. employees have been trained employees) through the e-learning platform. Public Disclosure Copy Date 27-Nov-2013 31-Dec-2014 Comments Quality management of INAP training, certified Text Value Achieved. Accreditation by INAP of third by ISO norms parties training programs based on quality standards of ISO norms Date 27-Nov-2013 31-Dec-2014 Comments INAP has been certified by ISO norms and is in the Page 9 of 13 The World Bank Report No: ISR13129 process of acquiring the maintenance certification. The evaluation of third parties training is under Public Disclosure Copy implementation. Editing of training benchmarks is also underway. Percent increase of users understanding Text Value 75% 70% quality standards, goal, and indicators adopted Date 27-Nov-2013 31-Dec-2014 by CCP agencies measured through annual Comments Achieved. The results of the surveys annual survey showed that 9 of 12 organizations improved their evaluation, 2 stayed the same, and onefell in relation to the baseline. Guidelines for ISO 9001 certification designed Text Value 0 Achieved. 20% and disseminated among agencies Date 27-Nov-2013 31-Dec-2014 Comments Implementation and diffusion activities were carried out in 10 organizations, technical assistance to the San Juan SGP advanced, and training aimed at sharing quality systems between organizations was delivered to personnel from more than 40 organizations. Reduction of number of days in responding to Text Value Achieved. The Decree 60% access to information 1172/2003 provides 10 days to respond to information requests. Date 27-Nov-2013 31-Dec-2014 Public Disclosure Copy Comments Stakeholder analysis to assess support to Text Value None Achieved. Report on implementation of project activities lessons learned Date 27-Nov-2013 31-Dec-2014 Comments A report with the results and lessons learned from 6 case studies was prepared. In general, the tools were viewed positively. Page 10 of 13 The World Bank Report No: ISR13129 Ad hoc reports are prepared by SISEG for Text Value None Achieved. Reports are prepared by each budget reallocation of JGM when they SISEG for each budget affect the budget appropriations of the reallocation of JGM when agenciesthat are being monitored they affect the budget Public Disclosure Copy appropriations of the agencies that are being monitored Date 27-Nov-2013 31-Dec-2014 Comments Performance reports are regularly prepared for the Cabinet and Administrative Coordination Secretary for consideration. Institutional performance indicators of the Percentage Value 0.00 30.00 50.00 agencies that represent 50% of public Date 27-Nov-2013 31-Dec-2014 expenditure in the National Public Comments Awaiting updated information. Administration, incorporated into the M&E system and monitored In 2013, monitoring of the Subsecretariat of Management and Public Employment, and of the Subsecretariat of Management Technologiesat JGM was added. As a result, the percent of the budget monitored rose to 32.36%. Elaboration of a diagnosis of RBM programs Text Value Achieved. Report on lessons learned executed during the first SMP, development of from pilot. the conceptual model and methodological Date 27-Nov-2013 31-Dec-2014 framework of an integrated results-based Comments Continuing support to management system for the APN organization on some punctual themes. Ministries with strategic planning processes Number Value 0.00 6.00 6.00 that enable the application of a system of Public Disclosure Copy Date 27-Nov-2013 31-Dec-2014 results-based management Comments Achieved. Agencies are SNR, INCAA, Parques Nacionales (National Directorate for Protection of Protected Areas), Colonia Montes de Oca (Ministry of Health) Prov. Tierra del Fuego, and BNM. Page 11 of 13 The World Bank Report No: ISR13129 The E-government Unified Services Platform Text Value No platform Achieved. Platform is fully Platform in operation implemented and in operation operational. Date 27-Nov-2013 31-Dec-2013 Public Disclosure Copy Comments Quick-gains programs studies done and Number Value 0.00 0.00 5.00 implementation strategy developed Date 27-Nov-2013 Comments Providers did not comply with the TOR and the study was not contracted. The new authorities prioritized other activities. Instead, a Program for Planning Contracts and Public Purchases was carried out. Within this Program, Decree No. 1188/2012 has allowed for 15% savings in the purchased value of national public administration's vehicles. Data on Financial Performance (as of 06-Nov-2013) Financial Agreement(s) Key Dates Project Ln/Cr/Tf Status Approval Date Signing Date Effectiveness Date Original Closing Date Revised Closing Date P101170 IBRD-74490 Effective 29-May-2007 28-Dec-2007 15-Feb-2008 31-Dec-2011 31-Dec-2014 Disbursements (in Millions) Project Ln/Cr/Tf Status Currency Original Revised Cancelled Disbursed Undisbursed % Disbursed P101170 IBRD-74490 Effective USD 20.00 20.00 0.00 17.68 2.32 88.00 Public Disclosure Copy Disbursement Graph Page 12 of 13 The World Bank Report No: ISR13129 Public Disclosure Copy Key Decisions Regarding Implementation A Level 2 Restructuring, extending the project closing date to December 31, 2014 and reallocating funds between expenditure categories, was approved in May 2013. Restructuring History Level two Approved on 09-Feb-2011, Level 2 RVP Decision on 01-May-2013 Related Projects There are no related projects. Public Disclosure Copy Page 13 of 13