World Bank Group Country Opinion Survey 2016: Bolivia FY 2016 Bolivia Country Opinion Survey Report THE WORLD BANK GROUP Public Opinion Research Group 1 July 2016 World Bank Group Country Opinion Survey 2016: Bolivia Acknowledgements The Bolivia Country Opinion Survey is part of the County Opinion Survey Program series of the World Bank Group. This report was prepared by the Public Opinion Research Group (PORG) team led by Sharon Felzer (Senior Communications Officer, Head of PORG), Svetlana Markova, Jessica Cameron, Jing Guo, and Calita Woods. Isabel Tepedino, Dania Mendoza, and Noreen Wambui provided data support. The report was prepared under the overall guidance and supervision of Sumir Lal (Director, ECRGP). PORG acknowledges the significant contribution from the Bolivia country team and the fielding agency PWC. In particular, PORG is grateful for the support from Gabriela Orozco Ruiz (Communications Associate), Veronica Cronembold Orna (Consultant), and Alejandro Castellanos (Communications Assistant), who coordinated the survey related activities from La Paz, Bolivia. 1 World Bank Group Country Opinion Survey 2016: Bolivia Table of Contents I. Objectives ...................................................................................3 II. Methodology ...............................................................................3 III. Demographics of the Sample.......................................................4 IV. General Issues Facing Bolivia .......................................................9 V. Overall Attitudes toward the World Bank Group .......................14 VI. Sectoral Importance and Effectiveness......................................22 VII. How the World Bank Group Operates .......................................26 VIII. World Bank Group’s Knowledge and Instruments .....................32 IX. The Future Role of the World Bank Group in Bolivia .................36 X. Communication and Outreach ..................................................39 XI. Appendices ................................................................................42 2 World Bank Group Country Opinion Survey 2016: Bolivia I. Objectives This survey was designed to assist the World Bank Group (WBG) in gaining a better understanding of how stakeholders in Bolivia perceive the WBG. The survey explored:  General Issues Facing Bolivia  Overall Attitudes toward the World Bank Group  World Bank Group’s Effectiveness and Results  The World Bank Group’s Knowledge Work and Activities  Working with the World Bank Group  The Future Role of the World Bank Group in Bolivia  Communication and Information Sharing  Background Information II. Methodology In April-May 2016, 600 stakeholders of the WBG in Bolivia were invited to provide their opinions on the WBG’s work in the country by participating in a country opinion survey. Participants were drawn from the Office of the President/Prime Minister; office of a minister; office of a parliamentarian; ministries/ministerial departments; Project Management Units (PMUs) overseeing implementation of WBG projects; consultants/contractors working on WBG- supported projects/programs; local governments; bilateral/multilateral agencies; private sector organizations; private foundations; the financial sector/private banks; NGOs/community based organizations; the media; independent government institutions; trade unions; faith-based groups; youth groups; academia/research institutes/think tanks; the judiciary branch; and other organizations. A total of 230 stakeholders participated in the survey (38% response rate). Some respondents received and returned the questionnaires via courier; other respondents completed the questionnaires online. Respondents were asked about: general issues facing Bolivia; their overall attitudes toward the WBG; the WBG’s effectiveness and results; the WBG’s knowledge work and activities; working with the WBG; the WBG’s future role in Bolivia; and the WBG’s communication and information sharing. Every country that engages in the Country Opinion Survey must include specific indicator questions that will be aggregated for the World Bank Group’s annual Corporate Scorecard. These questions are identified throughout the survey report. The results in this year’s Country Survey were compared to those in the Country Survey conducted in FY’14 (response rate is 48%, N=210). Data were weighted to reach the same stakeholder composition in two years, which allows for year comparisons. Stakeholder groups which were not present in both fiscal years were not included in the comparison. Respondents who belonged to the “other” stakeholder category were not included either. As a result, mean ratings, percentages of respondents, and the total number of respondents in both years are slightly different from those of the original data reported in the FY’14 COS report and the non- weighted data presented in appendices A, B, C, D, and F. For the weighted stakeholder breakdown and year comparison results, please refer to Appendix E (page 89). 3 World Bank Group Country Opinion Survey 2016: Bolivia III. Demographics of the Sample Current Position  For further analyses, respondents from the Office of the President/Prime Minister were combined with respondents from the office of a minister; respondents from the financial sector/private banks were combined with those from private sector organizations; and respondents from NGOs/community based organizations, private foundations, and faith- based groups were combined in the “CSO” category. Few respondents from the office of a parliamentarian, local governments, independent government institutions, and the judiciary branch were included in the “Other” category. Note that there were no respondents from trade unions and youth groups. 4 World Bank Group Country Opinion Survey 2016: Bolivia III. Demographics of the Sample (continued) Area of Primary Specialization 5 World Bank Group Country Opinion Survey 2016: Bolivia III. Demographics of the Sample (continued) Geographic Locations  For further analyses, the small number of respondents from Santa Cruz, Cochabamba, and other cities in the urban areas were combined in the “Other” category. Geographic location comparisons can be found in Appendix C (page 81). Exposure to Agencies within the World Bank Group 6 World Bank Group Country Opinion Survey 2016: Bolivia III. Demographics of the Sample (continued) Familiarity with the World Bank Group  Year comparison: Respondents in this year’s Country Survey and the FY’14 Country Survey indicated statistically similar levels of familiarity with the WBG (weighted mean in FY’16 = 6.4; weighted mean in FY’14 = 6.8)1.  Respondents’ levels of familiarity with the WBG were significantly, strongly correlated with their ratings of the WBG’s overall effectiveness in Bolivia, and significantly, moderately correlated with the extent to which the WBG plays a relevant role in development in Bolivia, and the extent to which the WBG contributes to the country’s development results. 1 Please refer to Appendix E (page 89) for more details on weighting. Means in the chart were calculated based on un-weighted data. 7 World Bank Group Country Opinion Survey 2016: Bolivia III. Demographics of the Sample (continued) Familiarity with the World Bank Group and Other Development Banks  Year comparison: Respondents in this year’s Country Survey indicated statistically similar levels of familiarity with the IDB, the CAF, and the WBG compared to respondents in the FY’14 Country Survey.2  In this year’s Country Survey, stakeholders in Bolivia were significantly more familiar with the WBG than with the CEPAL. 2 Please refer to Appendix E (page 89) for more details on weighting. Means in the chart were calculated based on weighted data. 8 World Bank Group Country Opinion Survey 2016: Bolivia IV. General Issues Facing Bolivia Headed in the Right Direction3  Stakeholder groups: In this year’s Country Survey, respondents from the Office of the President/Prime Minister/Minister and employees of ministries were significantly more likely to indicate that Bolivia is headed in the right direction, while respondents from academia/research institutes/think tanks were significantly less positive about the prospect of Bolivia. 3 Percentages presented in the chart were calculated based on weighted data from the FY 2016 and FY 2014 Country Surveys. Please refer to Appendix E for more details on weighting. 9 World Bank Group Country Opinion Survey 2016: Bolivia IV. General Issues Facing Bolivia (continued) Development Priority  Year comparison: Respondents in the previous FY’14 Country Survey indicated that the most important development priorities in Bolivia were “poverty reduction and equity” (42%) and “education” (31%). 10 World Bank Group Country Opinion Survey 2016: Bolivia IV. General Issues Facing Bolivia (continued) What Would Contribute Most to Reducing Poverty  Year comparison: In the previous FY’14 Country Survey, respondents indicated that the greatest contributors to poverty reduction in Bolivia were “education” (46%) and “employment and job creation” (38%). 11 World Bank Group Country Opinion Survey 2016: Bolivia IV. General Issues Facing Bolivia (continued) Factors Contributing to “Shared Prosperity”  Year comparison: In the previous FY’14 Country Survey, respondents indicated that the greatest contributors to shared prosperity in Bolivia were “expanded access and quality of social services (education, health and nutrition)” (50%), “job creation and quality of employment” (43%), and “sustainable economic growth” (42%). 12 World Bank Group Country Opinion Survey 2016: Bolivia IV. General Issues Facing Bolivia (continued) Gap between the Rich and the Poor Global Climate Change 13 World Bank Group Country Opinion Survey 2016: Bolivia V. Overall Attitudes toward the World Bank Group Attributing Failed/Slow Reform Efforts  Stakeholder groups: Respondents from the media were significantly more likely to attribute failed or slow WBG assisted reform efforts to “the WBG being not sensitive enough to political/social realities on the ground”, and respondents from the private sector were significantly more likely to indicate that “the Government works inefficiently” compared to respondents from other stakeholder groups. 14 World Bank Group Country Opinion Survey 2016: Bolivia V. Overall Attitudes toward the World Bank Group (continued) As noted in the “Methodology” section, the indicator questions referred to throughout the survey report are questions that are asked in every country that engages in the Country Opinion Survey. These will be aggregated for the World Bank Group’s annual Corporate Scorecard. The World Bank Group’s Overall Effectiveness4 (Indicator Question) Effectiveness of the World Bank Group and Other Development Banks5  Stakeholders gave significantly higher ratings for the WBG’s effectiveness than the effectiveness of the CEPAL. 4 Means presented in the chart were calculated based on weighted data from FY’16 and FY’14. 5 Means in the chart were calculated based on un-weighted data from FY’16. 15 World Bank Group Country Opinion Survey 2016: Bolivia V. Overall Attitudes toward the World Bank Group (continued) Achieving Development Results6 (Indicator Question) WBG Staff Preparedness 6 Means presented in the charts on this page were calculated based on weighted data. 16 World Bank Group Country Opinion Survey 2016: Bolivia V. Overall Attitudes toward the World Bank Group (continued) The World Bank and the IFC Working Together  Only those stakeholders who responded “Yes” to the question “Do your projects involve both the World Bank and the IFC?” provided their views on the working relationship between the World Bank and the IFC. 17 World Bank Group Country Opinion Survey 2016: Bolivia V. Overall Attitudes toward the World Bank Group (continued) Overall Ratings for Indicator Questions by Stakeholder Groups  Stakeholder groups: Respondents from PMUs/consultants/contractors on WBG- supported projects had the highest mean ratings for the aggregated responses to the twenty six COS indicator questions, whereas respondents from the media had significantly lower mean ratings. Responses for individual indicator questions by stakeholder groups can be found in Appendix B (page 61).  Collaboration: Respondents who collaborate with the WBG had significantly higher mean ratings for the aggregated responses to the twenty six COS indicator questions (mean rating = 7.0) compared to respondents who do not collaborate with the WBG (mean rating = 5.8). Responses for individual indicator questions by exposure to the WBG can be found in Appendix F (page 94). 18 World Bank Group Country Opinion Survey 2016: Bolivia V. Overall Attitudes toward the World Bank Group (continued) Greatest Values  Year comparison: Respondents in the previous FY’14 Country Survey indicated that the WBG‘s greatest values to Bolivia were “financing (lending and grants) of investment projects” (80%) and “provision of technical assistance” (52%). 19 World Bank Group Country Opinion Survey 2016: Bolivia V. Overall Attitudes toward the World Bank Group (continued) Most Effective Instruments in Reducing Poverty  Year comparison: Respondents in the previous FY’14 Country Survey indicated that the WBG‘s most effective instruments in reducing poverty in Bolivia were its “investment financing” (70%) and “technical assistance” (52%). 20 World Bank Group Country Opinion Survey 2016: Bolivia V. Overall Attitudes toward the World Bank Group (continued) Greatest Weakness  Year comparison: Respondents in the previous FY’14 Country Survey indicated that the WBG’s greatest weaknesses in its work in Bolivia were “not enough public disclosure of its work” (24%) and “too bureaucratic in its operational policies and procedures” (24%). 21 World Bank Group Country Opinion Survey 2016: Bolivia VI. Sectoral Effectiveness Effectiveness of WBG’s Support in Sectoral Areas: Collaboration7 7 Note in the Appendix on the sectoral effectiveness (Appendix A, page 54) that primarily informed stakeholders responded to this question. Respondents were given the option of “don’t know” if they did not have exposure to the WBG’s work in certain development areas. 22 World Bank Group Country Opinion Survey 2016: Bolivia VI. Sectoral Effectiveness (continued) Effectiveness of WBG’s Support in Sectoral Areas: Year Comparison8 8 Means presented in this chart were calculated based on weighted data. 23 World Bank Group Country Opinion Survey 2016: Bolivia VI. Sectoral Effectiveness (continued) The WBG Promoting Private Public Partnerships Helping the Poorest 24 World Bank Group Country Opinion Survey 2016: Bolivia VI. Sectoral Effectiveness (continued) Drivers of Effectiveness To determine the key drivers of respondents’ ratings of the World Bank Group’s overall effectiveness and ratings of its ability to help achieve development results in Bolivia, bivariate correlational analyses were conducted using respondents’ ratings of the thirty two specific areas of effectiveness. Correlational analyses, however, are not able to tell us exactly what is causing respondents’ ratings of the World Bank Group’s overall effectiveness or ratings of its ability to help achieve development results. Rather, these analyses tell us that as ratings of effectiveness in one area increase, respondents’ ratings of the WBG’s overall effectiveness increase, or as ratings of effectiveness in one area increase, ratings of the WBG’s ability to help achieve development results increase. Thus, it can be inferred that respondents’ perceptions of effectiveness in one specific area are related to, or drive, respondents’ perceptions of the WBG’s overall effectiveness or perceptions of the WBG’s ability to help achieve development results.  Overall Effectiveness: Those specific areas with the highest Pearson Product-Moment correlations were determined to be the most closely related to perceptions of the WBG’s overall effectiveness, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the WBG’s overall effectiveness in Bolivia. The areas determined to be key drivers from these analyses were:  The WBG’s effectiveness at gender equity;  The WBG’s effectiveness at equality of opportunity; and  The WBG’s effectiveness at poverty reduction.  Achieving Development Results: Those specific areas with the highest Pearson Product- Moment correlations were determined to be the most closely related to perceptions of the WBG’s ability to help achieve development results in Bolivia, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the WBG’s ability to help achieve development results. The areas determined to be key drivers from these analyses were:  The WBG’s effectiveness at equality of opportunity;  The WBG’s effectiveness at environmental sustainability and resilience to climate change; and  The WBG’s effectiveness at poverty reduction. 25 World Bank Group Country Opinion Survey 2016: Bolivia VII. How the World Bank Group Operates The World Bank Group’s Work in Bolivia: Year Comparison9 The World Bank Group’s Work in Bolivia: Collaboration 9 Means in the chart were calculated based on weighted data. 26 World Bank Group Country Opinion Survey 2016: Bolivia VII. How the World Bank Group Operates (continued) Overall Perceptions: Year Comparison10 10 Means in the chart were calculated based on weighted data. 27 World Bank Group Country Opinion Survey 2016: Bolivia VII. How the World Bank Group Operates (continued) Overall Perceptions: Collaboration 28 World Bank Group Country Opinion Survey 2016: Bolivia VII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner: Year Comparison11 11 Means in the chart were calculated based on weighted data. 29 World Bank Group Country Opinion Survey 2016: Bolivia VII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner: Collaboration 30 World Bank Group Country Opinion Survey 2016: Bolivia VII. How the World Bank Group Operates (continued) Internal Measuring and Monitoring12 12 Means in the chart were calculated based on weighted data. 31 World Bank Group Country Opinion Survey 2016: Bolivia VIII. World Bank Group’s Knowledge and Instruments Frequency of Consulting WBG Knowledge Work and Activities13  Stakeholder groups: In this year’s Country Survey, respondents from academia/ research institutes/think tanks and bilateral/multilateral agencies were significantly more likely to use the WBG’s knowledge work and activities on a monthly basis compared to respondents from other stakeholder groups. 13 Percentages in the chart were calculated based on weighted data. 32 World Bank Group Country Opinion Survey 2016: Bolivia VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Bolivia’s Knowledge Needs14 (Indicator Question) Contribution of the WBG’s Knowledge Work and Activities (Indicator Question) Technical Quality of the WBG’s Knowledge Work and Activities (Indicator Question) 14 Means in the charts on this page were calculated based on weighted data. 33 World Bank Group Country Opinion Survey 2016: Bolivia VIII. World Bank Group’s Knowledge and Instruments (continued) Qualities of the WBG’s Knowledge Work and Activities: Year Comparison15 15 Means in the chart were calculated based on weighted data. 34 World Bank Group Country Opinion Survey 2016: Bolivia VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Bolivia’s Needs for Financial Instruments16 (Indicator Question) The WBG’s Reimbursable Advisory Services 16 Means in the charts on this page were calculated based on weighted data. 35 World Bank Group Country Opinion Survey 2016: Bolivia IX. The Future Role of the World Bank Group in Bolivia Making the World Bank Group of Greater Value  Year comparison: Respondents in the previous FY’14 Country Survey indicated that the WBG should “work more closely with sub-national levels” (38%) and “increase the level of financing” (31%) to make itself of greater value in Bolivia. 36 World Bank Group Country Opinion Survey 2016: Bolivia IX. The Future Role of the WBG in Bolivia (continued) Where the World Bank Group Should Focus its Resources  Year comparison: Respondents in the previous FY’14 Country Survey indicated that the WBG should focus its resources on “poverty reduction and equity” (29%) and “education” (25%). 37 World Bank Group Country Opinion Survey 2016: Bolivia IX. The Future Role of the WBG in Bolivia (continued) Future Combination of the WBG Services  Year comparison: Respondents in the previous FY’14 Country Survey indicated that the WBG should offer more of “knowledge products” (36%) in Bolivia. 38 World Bank Group Country Opinion Survey 2016: Bolivia X. Communication and Outreach Note: When considering the World Bank Group’s future outreach with key constituencies, please see Appendix B (page 61) for all responses by stakeholder groups. General Information Sources  Year comparison: Respondents in the previous FY’14 Country Survey indicated that they got most of their information about economic and social development issues in Bolivia from “Internet” (58%) and “local newspapers” (50%). 39 World Bank Group Country Opinion Survey 2016: Bolivia X. Communication and Outreach (continued) Preferred Information Sources  Year comparison: Respondents in the previous FY’14 Country Survey indicated that they would prefer to receive information from the WBG through “e-Newsletters” (55%). 40 World Bank Group Country Opinion Survey 2016: Bolivia X. Communication and Outreach (continued) Access to Information17 The WBG’s Website and Social Media Usage 17 Percentages presented in the charts on this page were calculated based on weighted data. 41 World Bank Group Country Opinion Survey 2016: Bolivia XI. Appendices A. Responses to All Questions across All Respondents...................... 43 B. Responses to All Questions by Stakeholder Groups ...................... 59 C. Responses to Indicator Questions by Geographic Location........... 79 D. Responses to Selected Questions by Level of Collaboration with the World Bank Group ........................................................................ 81 E. Responses to Selected Questions by Year..................................... 87 F. Indicator Questions as a Function of Exposure to the WBG .......... 92 G. WBG Country Opinion Survey FY16 – Bolivia Questionnaire ........ 93 Bolivia 42 World Bank Group Country Opinion Survey 2016: Bolivia Appendix A: Responses to All Questions across All Respondents (N=230) All rating scale questions are presented with the total number of respondents that provided a rating (N), the number of respondents who indicated that they “Don’t know” (DK), the mean rating across all respondents (Mean), and the standa rd deviation of this mean (SD). Indicator questions are noted with an asterisk (*). A. General Issues Facing Bolivia Percentage of Respondents 1. In general would you say that Bolivia is headed in ... ? (N=228) The right direction 53.5% The wrong direction 22.4% Not sure 24.1% 43 World Bank Group Country Opinion Survey 2016: Bolivia A. General Issues Facing Bolivia (continued) 2. Listed below are a number of development priorities in Bolivia. Please identify which of the following you consider the most important Percentage of Respondents development priorities in Bolivia? (Choose no more than THREE) (Responses Combined; N=225) Education 38.2% Poverty reduction 32.0% Job creation/employment (opportunities for income generation, market access, 22.2% and sustainable intensification) Strengthen institutional capacity to improve public resource management 21.3% Food security 17.3% Health 17.3% Economic diversification (beyond commodities) 16.0% Anti corruption 14.2% Law and justice (e.g., judicial system) 13.3% Economic growth, fiscal sustainability and resilience to economic shocks 13.3% Private sector development 12.9% Rural development 9.3% Access to basic services (e.g., water and sanitation, electricity, others) 8.0% Equality of opportunity (i.e., equity) 7.1% Environmental sustainability and resilience to climate change 7.1% Global/regional integration 6.2% Gender equity 5.3% Agricultural development 5.3% Foreign direct investment 4.9% Productive complexes 3.6% Natural resource management (e.g., oil, gas, mining) 3.6% Social protection (e.g., pensions, targeted social assistance) 3.6% Crime and violence 3.1% Information and communications technology 3.1% Urban development 1.8% Trade and exports 1.3% Financial markets 1.3% Reduce transport costs and increase connectivity of isolated communities to the 1.3% national road network Communicable/non-communicable diseases 0.9% Disaster management 0.9% Hydroelectric energy 0.9% Regulatory framework 0.4% 44 World Bank Group Country Opinion Survey 2016: Bolivia A. General Issues Facing Bolivia (continued) 3. The World Bank Group has committed itself to twin goals: ending extreme poverty by 2030 and boosting shared prosperity. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing Percentage of Respondents poverty in Bolivia? (Choose no more than THREE) (Responses Combined; N=229) Education 41.5% Job creation/employment (opportunities for income generation, market access, 35.4% and sustainable intensification) Access to basic services (e.g., water and sanitation, electricity, others) 29.3% Economic diversification (beyond commodities) 27.1% Economic growth, fiscal sustainability and resilience to economic shocks 17.0% Anti corruption 16.2% Strengthen institutional capacity to improve public resource management 15.7% Rural development 14.8% Health 12.7% Equality of opportunity (i.e., equity) 12.7% Food security 10.9% Agricultural development 7.9% Private sector development 7.9% Law and justice (e.g., judicial system) 6.6% Social protection (e.g., pensions, targeted social assistance) 6.1% Productive complexes 5.7% Environmental sustainability and resilience to climate change 5.7% Gender equity 4.4% Reduce transport costs and increase connectivity of isolated communities to the 4.4% national road network Foreign direct investment 3.9% Trade and exports 3.1% Natural resource management (e.g., oil, gas, mining) 2.6% Urban development 1.7% Crime and violence 1.7% Hydroelectric energy 1.3% Global/regional integration 1.3% Information and communications technology 0.9% Disaster management 0.4% Regulatory framework 0.0% Communicable/non-communicable diseases 0.0% Financial markets 0.0% 45 World Bank Group Country Opinion Survey 2016: Bolivia A. General Issues Facing Bolivia (continued) 4. The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Bolivia? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=218) Education and training that better ensure job opportunity 47.7% Consistent economic growth 47.7% Better entrepreneurial opportunities (i.e., to start small and medium sized 22.0% businesses) Greater access to health and nutrition for citizens 13.8% Better opportunity for the poor who live in rural areas 12.4% Greater access to micro-finance for the poor 9.2% A growing middle class 6.4% Greater equity of fiscal policy 6.0% Better opportunity for the poor who live in urban areas 6.0% Better quality public services (e.g., water and sanitation, and electricity) 5.5% Greater voice and participation for citizens to help ensure greater accountability 5.5% More reliable social safety net 4.1% Better employment opportunities for young people 4.1% Better employment opportunities for women 3.7% Other 2.3% 5. Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem, or not a problem at all in Bolivia? Percentage of Respondents (Select only ONE response) (N=224) A very big problem 49.6% A moderately big problem 40.6% A small problem 6.3% Not a problem at all 3.1% Don’t know 0.4% 6. In your view, is global climate change a very serious problem, somewhat Percentage of Respondents serious, not too serious, or not a problem? (Select only ONE response) (N=224) A very serious problem 83.5% A somewhat serious problem 14.7% Not too serious problem 1.8% Not a problem 0.0% Don’t know 0.0% 46 World Bank Group Country Opinion Survey 2016: Bolivia B. Overall Attitudes toward the World Bank Group How familiar are you with the work of these organizations in Bolivia? (1-Not Familiarity familiar at all, 10-Extremely familiar) N DK Mean SD 1. World Bank Group (WBG) 221 0 6.27 2.28 2. Inter-American Development Bank (IDB/BID) 218 0 6.43 2.16 3. Latin American Development Bank (CAF) 213 0 6.44 2.23 4. Economic Commission for Latin America and the Caribbean (CEPAL) 212 0 5.06 2.31 5. United Nations Development Program (PNUD) 213 0 5.92 2.35 Overall, please rate your impression of the effectiveness of these organizations Effectiveness in Bolivia. (1-Not effective at all, 10-Extremely effective) N DK Mean SD 6. World Bank Group (WBG)* 192 29 6.57 2.08 7. Inter-American Development Bank (IDB/BID) 195 19 6.75 1.78 8. Latin American Development Bank (CAF) 188 27 6.98 1.82 9. Economic Commission for Latin America and the Caribbean (CEPAL) 155 58 5.28 1.94 10. United Nations Development Program (PNUD) 183 33 5.91 2.03 Staff Preparedness N DK Mean SD 11. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Bolivia solve its most complicated 186 35 7.22 1.86 development challenges? (1-To no degree at all, 10-To a very significant degree) 47 World Bank Group Country Opinion Survey 2016: Bolivia B. Overall Attitudes toward the World Bank Group (continued) 12. When thinking about how the World Bank Group can have the most impact on development results in Bolivia, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and Percentage of Respondents knowledge services) in Bolivia? (Choose no more than THREE) (Responses Combined; N=218) Education 31.7% Job creation/employment (opportunities for income generation, market access, 31.7% and sustainable intensification) Health 21.1% Poverty reduction 20.6% Economic diversification (beyond commodities) 19.7% Strengthen institutional capacity to improve public resource management 19.3% Economic growth, fiscal sustainability and resilience to economic shocks 17.0% Rural development 15.6% Environmental sustainability and resilience to climate change 13.8% Agricultural development 12.8% Private sector development 10.6% Access to basic services (e.g., water and sanitation, electricity, others) 10.1% Productive complexes 8.7% Food security 8.3% Foreign direct investment 6.9% Equality of opportunity (i.e., equity) 6.9% Anti corruption 6.0% Law and justice (e.g., judicial system) 5.0% Reduce transport costs and increase connectivity of isolated communities to the 5.0% national road network Gender equity 3.2% Crime and violence 2.8% Natural resource management (e.g., oil, gas, mining) 2.8% Trade and exports 2.8% Information and communications technology 2.8% Hydroelectric energy 2.3% Urban development 2.3% Regulatory framework 1.8% Global/regional integration 1.8% Social protection (e.g., pensions, targeted social assistance) 1.8% Financial markets 0.9% Disaster management 0.9% Communicable/non-communicable diseases 0.0% 48 World Bank Group Country Opinion Survey 2016: Bolivia B. Overall Attitudes toward the World Bank Group (continued) 13. When thinking about the World Bank Group’s role, which Percentage of Respondents (N=214) activity do you believe is of greatest VALUE and which activity Greatest 2nd Greatest is of second greatest value in Bolivia? Value Value Combined Financial resources 39.7% 19.3% 59.1% Technical assistance 13.1% 18.9% 32.0% Policy advice, studies, analyses 13.1% 18.4% 31.5% Help to bring discipline/effective supervision to implementation of 10.7% 10.8% 21.6% investment projects Capacity development 6.1% 10.8% 16.9% Data and statistics 8.9% 5.7% 14.5% Mobilizing third party financial resources 2.8% 4.2% 7.0% Linkage to non-Bank expertise (i.e., South-South knowledge 2.3% 4.2% 6.6% sharing) Donor coordination 0.5% 4.2% 4.7% Other 1.9% 1.4% 3.3% Convening/Facilitating 0.9% 1.9% 2.8% 14. Which of the following do you identify as the World Bank Group’s greatest Percentage of Respondents WEAKNESSES in its work in Bolivia? (Choose no more than TWO) (Responses Combined; N=216) Not enough public disclosure of its work 22.2% Too influenced by developed countries 21.3% World Bank Group’s processes too complex 20.4% World Bank Group’s processes too slow (e.g., too bureaucratic in its operational 16.2% policies and procedures) Not exploring alternative policy options 15.7% Not collaborating enough with stakeholders outside the Government 15.3% Not adequately sensitive to political/social realities in Bolivia 12.0% Don’t know 9.7% Not willing to honestly criticize policies and reform efforts in the country 8.8% Imposing technocratic solutions without regard to political realities 7.9% Other 5.6% Not client focused 5.6% Its advice and strategies do not lend themselves to practical problem solving 5.1% Not aligned with other donors’ work 3.2% Not aligned with country priorities 3.2% Too aligned with country priorities, even if resources are inadequate 2.8% Staff too inaccessible 2.8% Arrogant in its approach 1.9% The credibility of its knowledge/data 0.0% 49 World Bank Group Country Opinion Survey 2016: Bolivia B. Overall Attitudes toward the World Bank Group (continued) 15. Which World Bank Group’s instruments do you believe are the MOST Percentage of Respondents effective in reducing poverty in Bolivia? (Choose no more than TWO) (Responses Combined; N=214) Investment lending (financing specific projects) 61.7% Technical assistance (advice, best practice, international experience, etc.) 36.9% Capacity development 16.8% Knowledge products/services (analytical work, studies, surveys, etc.) 16.4% Policy based lending/budget support to the Government 15.4% Multi-sectoral approaches 14.5% Don’t know 10.3% Trust Fund management 6.5% Other 0.9% 16. To what extent do you believe that the World Bank Group’s work and Percentage of Respondents support help the poorest in Bolivia? (Select only ONE response) (N=215) To a fully sufficient degree 3.3% To a somewhat sufficient degree 38.1% To a somewhat insufficient degree 32.1% To a very insufficient degree 11.2% Don't know 15.3% To what extent do you agree with the following statements about the World Level of Agreement Bank Group’s work in Bolivia? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 17. Overall the World Bank Group currently plays a relevant role in 194 17 5.91 2.12 development in Bolivia* 18. The World Bank Group’s work is aligned with what I consider the 187 23 5.99 2.09 development priorities for Bolivia* 50 World Bank Group Country Opinion Survey 2016: Bolivia B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Degree Bolivia, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 19. Responsiveness to needs* 174 38 5.98 1.90 20. Flexibility (in terms of the institution’s products and services)* 160 51 5.09 1.91 21. Flexibility (in terms of changing country circumstances)* 171 38 5.44 2.05 22. Being inclusive* 170 40 5.75 2.02 23. Openness (sharing data and other information)* 177 26 6.76 2.00 24. Collaboration with the Government* 173 37 6.75 2.03 25. The speed in which it gets things accomplished on the ground* 157 53 5.31 2.03 26. Ease of access to the people at the World Bank Group who are 163 44 6.05 2.46 making decisions important to my work* 27. Collaboration with civil society* 149 58 5.56 2.26 28. Staff accessibility* 163 43 6.07 2.38 29. Collaboration with other donors and development partners* 141 64 6.28 1.92 30. Collaboration with the private sector* 141 66 5.75 2.15 31. Straightforwardness and honesty* 170 37 6.95 1.99 32. Treating clients and stakeholders in Bolivia with respect* 170 39 7.41 1.87 33. Being a long-term partner* 165 42 7.21 2.22 34. When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more Percentage of Respondents than TWO) (Responses Combined; N=207) The World Bank Group is not sensitive enough to political/social realities on the 33.8% ground The Government works inefficiently 29.0% Lack of/inadequate levels of capacity in Government 24.2% Political pressures and obstacles 21.3% The World Bank Group’s procurement requirements are too rigid 19.8% Reforms are not well thought out in light of country challenges 14.5% Poor donor coordination 11.1% There is not an adequate level of citizen/civil society participation 10.1% The World Bank Group works too slowly 8.7% Other 5.3% The World Bank Group does not do adequate follow through/follow-up 4.8% 51 World Bank Group Country Opinion Survey 2016: Bolivia C. World Bank Group’s Effectiveness and Results 1. How EFFECTIVE do you believe the World Bank Group is in terms of the Effectiveness work it does in the following areas of development in Bolivia? (1-Not effective at all, 10-Very effective) N DK Mean SD 1. Gender equity 80 122 6.28 1.91 2. Information and communications technology 73 126 6.51 1.97 3. Reduce transport costs and increase connectivity of isolated 77 123 6.66 1.79 communities to the national road network 4. Crime and violence 47 154 5.30 2.03 5. Law and justice (e.g., judicial system) 64 135 5.39 2.24 6. Urban development 87 111 6.46 1.84 7. Economic diversification (beyond commodities) 90 110 6.17 1.91 8. Regulatory framework 85 113 6.27 1.98 9. Communicable/non-communicable diseases 54 144 6.06 1.82 10. Poverty reduction 141 63 6.59 1.78 11. Anti corruption 83 118 5.40 2.14 12. Private sector development 96 100 5.92 2.08 13. Foreign direct investment 73 125 6.11 1.98 14. Productive complexes 84 112 6.25 1.99 15. Trade and exports 70 125 6.09 2.08 16. Economic growth, fiscal sustainability and resilience to economic shocks 96 103 6.41 1.91 17. Health 98 102 6.54 1.82 18. Disaster management 95 104 6.59 1.91 19. Strengthen institutional capacity to improve public resource 112 84 6.33 1.98 management 20. Job creation/employment (opportunities for income generation, market 94 103 6.01 1.96 access, and sustainable intensification) 21. Financial markets 80 118 5.71 2.22 22. Equality of opportunity (i.e., equity) 85 116 6.35 1.94 23. Hydroelectric energy 58 139 5.98 2.07 24. Rural development 110 91 6.70 2.13 25. Global/regional integration 67 130 6.51 1.94 26. Food security 88 109 6.35 1.94 27. Education 88 108 6.43 1.84 28. Social protection (e.g., pensions, targeted social assistance) 59 138 6.27 1.91 29. Environmental sustainability and resilience to climate change 107 95 6.97 1.88 30. Agricultural development 99 100 6.60 2.02 31. Access to basic services (e.g., water and sanitation, electricity, others) 108 90 7.04 1.79 32. Natural resource management (e.g., oil, gas, mining) 63 136 6.33 1.97 52 World Bank Group Country Opinion Survey 2016: Bolivia C. World Bank Group’s Effectiveness and Results (continued) Achieving Development Results* N DK Mean SD 2. To what extent does the World Bank Group’s work help to achieve development results in Bolivia? (1-To no degree at all, 10-To a very significant 172 31 6.07 1.80 degree) To what extent do you agree with the following statements about the World Bank Group in Bolivia? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 3. The World Bank Group's financial instruments (i.e., investment lending, Development Policy Loan, Trust Funds, Program 4 Result, etc.) meet the needs 170 32 6.04 1.99 of Bolivia* 4. The World Bank Group meets Bolivia’s needs for knowledge services (e.g., 176 29 6.21 2.06 research, analysis, data, technical assistance)* Reimbursable Advisory Services N DK Mean SD 5. To what extent do you believe that Bolivia received value for money from the World Bank Group’s Reimbursable Advisory Services (RAS)? (1-To no degree at 89 110 6.48 2.01 all, 10-To a very significant degree) Measuring The World Bank Group’s Work N DK Mean SD 6. To what extent do you believe the World Bank Group measures and corrects its 126 79 6.01 1.95 work in real time in Bolivia? (1-To no degree at all, 10-To a very significant degree) D. The World Bank Group’s Knowledge Work and Activities 1. How frequently do you consult World Bank Group’s knowledge work and Percentage of Respondents activities in the work you do? (N=207) Weekly 3.9% Monthly 18.4% A few times a year 43.5% Rarely 25.6% Never 8.7% In Bolivia, to what extent do you believe that the World Bank Group’s Degree knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 2. Are timely 158 45 6.32 1.90 3. Lead to practical solutions 159 44 6.26 1.91 4. Are accessible (well written and easy to understand) 165 36 6.64 1.88 5. Are translated enough into local language 161 42 6.43 2.15 6. Are adaptable to Bolivia’s specific development challenges and country 160 45 6.21 2.01 circumstances* Overall Evaluations N DK Mean SD 7. Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make to development results in your country?* 169 34 6.57 2.02 (1-Not significant at all, 10-Very significant) 8. Overall, how would you rate the technical quality of the World Bank Group’s knowledge work and activities?* (1-Very low technical quality, 10-Very high 179 27 7.28 1.78 technical quality) 53 World Bank Group Country Opinion Survey 2016: Bolivia E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 1. The World Bank Group disburses funds promptly 115 89 6.25 2.36 2. The World Bank Group effectively monitors and evaluates the projects and 140 61 6.93 2.00 programs it supports 3. The World Bank Group’s approvals and reviews are done in a timely fashion 132 69 6.33 2.18 4. The World Bank Group’s “Safeguard Policy” requirements are reasonable 107 95 6.39 2.22 5. The World Bank Group’s conditions on its lending are reasonable 128 75 6.39 2.04 6. The World Bank Group takes decisions quickly in Bolivia* 124 76 5.91 2.23 7. Working with the World Bank Group increases Bolivia's institutional capacity 144 56 6.29 2.20 8. Where country systems (e.g., procurement, financial management, etc.) are 93 107 6.39 2.36 adequate, the World Bank Group makes appropriate use of them* 9. The World Bank Group provides effective implementation support (i.e., 128 74 6.93 2.11 supervision of projects) WBG Promoting PPP in Bolivia N DK Mean SD 10. To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public partnerships in Bolivia? (1-To no 136 64 5.77 2.27 degree at all, 10-To a very significant degree) 11. Which of the following best describes the World Bank Group’s support in Percentage of Respondents Bolivia? (Select only ONE response) (N=200) The World Bank Group is sufficiently selective and focuses on the most important 43.0% development challenges in Bolivia The World Bank Group is not sufficiently selective in Bolivia, and it is involved in 18.0% too many areas of development Don't know 39.0% F. The Future Role of the World Bank Group in Bolivia 1. Which of the following SHOULD the World Bank Group do to make itself of Percentage of Respondents greater value in Bolivia? (Choose no more than TWO) (Responses Combined; N=201) Reach out more to groups outside of Government 33.3% Increase the level of capacity development in the country 26.9% Reduce the complexity of obtaining World Bank Group financing 23.9% Offer more innovative financial products 20.9% Offer more innovative knowledge services 14.9% Improve the competitiveness of its financing compared to markets (e.g., cost, 12.9% timeliness, other terms) Collaborate more effectively with Government clients (e.g., national, state, local) 12.4% Provide more adequate data/knowledge/statistics/figures on Bolivia’s economy 12.4% Increase availability of Reimbursable Advisory Services (RAS) 8.5% Improve the quality of its experts as related to Bolivia’s specific challenges 8.0% Work faster 7.5% Ensure greater selectivity in its work 5.5% Other 5.0% 54 World Bank Group Country Opinion Survey 2016: Bolivia F. The Future Role of the World Bank Group in Bolivia (continued) 2. When considering the combination of services that the World Bank Group offers in Bolivia, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more Percentage of Respondents of in Bolivia? (Select only ONE response) (N=200) Financial services 32.5% The combination is appropriate for Bolivia 30.0% Knowledge products 18.0% Convening services (e.g., facilitates/leads discussions/dialogues/events) 10.5% Don't know 9.0% G. Communication and Information Sharing 1. How do you get most of your information about economic and social Percentage of Respondents development issues in Bolivia? (Choose no more than TWO) (Responses Combined; N=203) Internet 64.5% Periodicals 47.8% Local newspapers 27.1% Social media (e.g., Facebook, blogs, Twitter, YouTube, Flickr) 21.2% Other 7.4% Local television 7.4% International newspapers 5.9% International television 3.9% Local radio 2.5% International radio 0.0% 2. How would you prefer to receive information from the World Bank Group? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=200) e-Newsletters 49.0% World Bank Group’s seminars/workshops/conferences 38.0% Direct contact with World Bank Group (i.e., face to face meetings/discussions) 34.0% World Bank Group’s website 30.0% World Bank Group’s publications and other written materials 27.0% Social media (e.g., Facebook, blogs, Twitter, YouTube, Flickr) 13.0% Mobile phones 3.0% Other 0.5% 3. Are you aware of the World Bank Group's Access to Information Policies under which the World Bank Group discloses any information in its possession that is Percentage of Respondents not on a list of exceptions? (N=193) Yes 22.8% No 77.2% 55 World Bank Group Country Opinion Survey 2016: Bolivia G. Communication and Information Sharing (continued) 4. If yes, from which of the following sources did you learn about the World Bank Percentage of Respondents Group's Access to Information Policies? (Select only ONE response) (N=44) World Bank Group’s website 45.5% World Bank Group’s seminars/workshops/conferences 22.7% Colleagues/Friends/Peer organizations 20.5% Other 6.8% World Bank Group’s e-Newsletters 4.5% News/Media 0.0% 5. Have you requested information from the World Bank Group on its activities Percentage of Respondents in the past year? (N=200) Yes 23.5% No 76.5% Percentage of Respondents 6. Were you able to obtain this information? (N=48) Yes 87.5% No 12.5% Percentage of Respondents 7. Do you use/have you used the World Bank Group website? (N=197) Yes 75.6% No 24.4% 8. Do you currently consult the World Bank Group social media sites (e.g., Percentage of Respondents Facebook, blogs, Twitter, YouTube, and Flickr)? (N=194) Yes 20.1% No 79.9% Please rate how much you agree with the following statements. Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 9. When I need information from the World Bank Group I know how to 184 18 6.47 2.56 find it (e.g., whom to call, where to reach them, etc.) 10. The World Bank Group’s social media channels (e.g., blogs, Facebook, Twitter, YouTube, Flickr) are valuable sources of information about the 127 73 6.15 2.46 institution 11. The World Bank Group is responsive to my information requests and 118 81 6.77 2.39 inquiries 56 World Bank Group Country Opinion Survey 2016: Bolivia H. Background Information 1. Which of the following best describes your current position? (Select only ONE Percentage of Respondents response) (N=228) Employee of a Ministry, Ministerial Department or Implementation Agency 15.4% Private Sector Organization 14.9% Bilateral/Multilateral Agency 11.0% Financial Sector/Private Bank 9.6% NGO/Community Based Organization 7.9% Office of Minister 7.5% Private Foundation 7.0% Project Management Unit (PMU) overseeing implementation of project/ 5.3% Consultant/Contractor working on World Bank Group supported project/program Media (press, radio, TV, web, etc.) 5.3% Academia/Research Institute/Think Tank 4.8% Local Government Office or Staff 3.9% Independent Government Institution (i.e., Regulatory Agency, Central 3.1% Bank/oversight institution) Other 2.2% Office of Parliamentarian 0.9% Office of the President, Prime Minister 0.4% Faith-Based Group 0.4% Judiciary Branch 0.4% 2. Please identify the primary specialization of your work. (Select only ONE Percentage of Respondents response) (N=222) Other 20.3% Finance and markets 14.4% Generalist (specialized in multiple sectors) 12.6% Governance 6.3% Transport and ICT 5.4% Environment and natural resources 5.0% Urban, rural, and social development 4.5% Agriculture 4.5% Education 3.6% Health, nutrition, and population 3.6% Macroeconomics and fiscal management 3.6% Trade and competitiveness 3.2% Gender 3.2% Energy and extractives 2.7% Water 2.3% Social protection and labor 1.4% Fragility, conflict and violence 0.9% Public-private partnerships 0.9% Poverty 0.9% Climate Change 0.9% 3. Currently, do you professionally collaborate/work with the World Bank Group Percentage of Respondents (IBRD/IDA, IFC, or MIGA) in your country? (Select only ONE response) (N=225) Yes 30.7% No 69.3% 57 World Bank Group Country Opinion Survey 2016: Bolivia H. Background Information (continued) 4. Which of the following agencies of the World Bank Group do you primarily Percentage of Respondents engage with in Bolivia? (Select only ONE response) (N=196) The World Bank (IBRD/IDA) 72.4% The International Finance Corporation (IFC) 12.2% The Multilateral Investment Guarantee Agency (MIGA) 0.5% Other 14.8% Percentage of Respondents 5. Do your projects involve both the World Bank and the IFC? (N=211) Yes 12.3% No 87.7% 6. If yes, what was your view of how the two institutions work together in Percentage of Respondents Bolivia? (Select only ONE response) (N=34) The two institutions work well together 47.1% The way the two institutions work together needs improvement 26.5% The two institutions do not work well together 2.9% Don't know 23.5% 7. Which of the following describes most of your exposure to the World Bank Percentage of Respondents Group in Bolivia? (Choose no more than TWO) (Responses Combined; N=211) Use World Bank Group reports/data 36.5% Engage in World Bank Group related/sponsored events/activities 36.0% Observer (i.e., follow in media, discuss in informal conversations, etc.) 34.6% Use World Bank Group website for information, data, research, etc. 25.6% Collaborate as part of my professional duties 19.4% Percentage of Respondents 8. What’s your gender? (N=228) Female 27.6% Male 72.4% Percentage of Respondents 9. Which best represents your geographic location? (N=229) La Paz-El Alto 83.4% Santa Cruz 10.5% Cochabamba 4.4% Other city in the urban area 1.7% 58 World Bank Group Country Opinion Survey 2016: Bolivia Appendix B: Responses to All Questions by Stakeholder Groups18  Office of the President/Prime Minister/Minister N=18  Employee of a Ministry N=35  PMU/Consultant on WBG-supported Project N=12  Bilateral/Multilateral Agency N=25  Private Sector/Financial Sector/Private Bank N=56  CSO N=35  Media N=12  Academia/Research Institute/Think Tank N=11  Other N=24 A. General Issues facing Bolivia In general, would you say that Bolivia is headed in ... ?* Office of Bilateral/ Private Sector/ Academia/ President/Prime Employee of PMU/ Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister/Minister a Ministry Consultant Agency Private Bank CSO Media Think Tank Other The right direction 94.4% 82.9% 66.7% 44.0% 32.7% 40.0% 33.3% 18.2% 78.3% The wrong direction 5.6% 5.7% 16.7% 16.0% 29.1% 37.1% 25.0% 63.6% 8.7% Not sure 0.0% 11.4% 16.7% 40.0% 38.2% 22.9% 41.7% 18.2% 13.0% *Significantly different between stakeholder groups 18 Only 228 respondents provided information about their current positions. Therefore, only these respondents were included in the across-stakeholder analysis presented in this appendix. 59 World Bank Group Country Opinion Survey 2016: Bolivia A. General Issues facing Bolivia (continued) Listed below are a number of development priorities in Bolivia. Please identify which of the following you consider the most important development priorities in Bolivia? (Choose no more than THREE) Office of Bilateral/ Private Sector/ Academia/ Percentage of Respondents President/Prime Employee of PMU/ Multilateral Financial Sector/ Research Institute/ (Responses combined) Minister/Minister a Ministry Consultant Agency Private Bank CSO Media Think Tank Other Global/regional integration 5.6% 6.1% 0.0% 12.0% 8.9% 0.0% 8.3% 10.0% 4.3% Food security 22.2% 27.3% 33.3% 12.0% 7.1% 20.6% 8.3% 0.0% 26.1% Strengthen institutional capacity to improve public resource 11.1% 18.2% 25.0% 40.0% 10.7% 29.4% 8.3% 70.0% 8.7% management* Social protection 0.0% 9.1% 0.0% 4.0% 1.8% 2.9% 8.3% 0.0% 4.3% Gender equity 5.6% 0.0% 16.7% 12.0% 0.0% 8.8% 8.3% 0.0% 8.7% Private sector development 0.0% 6.1% 16.7% 16.0% 21.4% 11.8% 25.0% 0.0% 8.7% Foreign direct investment 0.0% 3.0% 8.3% 4.0% 8.9% 0.0% 16.7% 0.0% 4.3% Urban development 0.0% 3.0% 0.0% 0.0% 1.8% 0.0% 0.0% 0.0% 8.7% Job creation/employment 38.9% 15.2% 25.0% 16.0% 17.9% 23.5% 33.3% 30.0% 26.1% Rural development 0.0% 18.2% 16.7% 4.0% 7.1% 2.9% 16.7% 10.0% 13.0% Financial markets 5.6% 0.0% 8.3% 0.0% 1.8% 0.0% 0.0% 0.0% 0.0% Equality of opportunity 5.6% 3.0% 16.7% 12.0% 3.6% 14.7% 0.0% 0.0% 8.7% Health 5.6% 6.1% 16.7% 12.0% 28.6% 23.5% 25.0% 10.0% 13.0% Environmental sustainability and resilience to climate change 5.6% 12.1% 8.3% 4.0% 1.8% 20.6% 0.0% 0.0% 4.3% Poverty reduction* 72.2% 48.5% 41.7% 36.0% 16.1% 14.7% 25.0% 10.0% 47.8% Reduce transport costs and increase connectivity of isolated 0.0% 6.1% 0.0% 0.0% 0.0% 0.0% 0.0% 10.0% 0.0% communities to the national road network Education* 0.0% 27.3% 16.7% 32.0% 64.3% 44.1% 50.0% 50.0% 21.7% Agricultural development* 0.0% 18.2% 0.0% 0.0% 3.6% 5.9% 0.0% 10.0% 0.0% Trade and exports 5.6% 0.0% 0.0% 0.0% 3.6% 0.0% 0.0% 0.0% 0.0% Crime and violence* 16.7% 0.0% 0.0% 4.0% 0.0% 5.9% 0.0% 0.0% 4.3% Anti corruption 16.7% 6.1% 8.3% 4.0% 23.2% 14.7% 33.3% 20.0% 4.3% Law and justice 11.1% 0.0% 0.0% 20.0% 19.6% 20.6% 16.7% 20.0% 4.3% Regulatory framework* 0.0% 0.0% 8.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Communicable/non-communicable diseases 5.6% 0.0% 0.0% 0.0% 1.8% 0.0% 0.0% 0.0% 0.0% Economic growth, fiscal sustainability and resilience to economic 11.1% 9.1% 0.0% 20.0% 8.9% 11.8% 8.3% 40.0% 26.1% shocks Disaster management* 0.0% 0.0% 0.0% 8.0% 0.0% 0.0% 0.0% 0.0% 0.0% Information and communications technology* 5.6% 0.0% 0.0% 0.0% 1.8% 2.9% 0.0% 0.0% 17.4% Economic diversification 27.8% 18.2% 25.0% 12.0% 19.6% 11.8% 0.0% 10.0% 8.7% Hydroelectric energy 0.0% 0.0% 0.0% 0.0% 3.6% 0.0% 0.0% 0.0% 0.0% Productive complexes 5.6% 9.1% 8.3% 0.0% 1.8% 0.0% 8.3% 0.0% 4.3% Access to basic services 11.1% 15.2% 0.0% 12.0% 5.4% 2.9% 0.0% 0.0% 13.0% Natural resource management 5.6% 6.1% 0.0% 4.0% 3.6% 5.9% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 60 World Bank Group Country Opinion Survey 2016: Bolivia A. General Issues facing Bolivia (continued) The World Bank Group has committed itself to twin goals: ending extreme poverty by 2030 and boosting shared prosperity. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Bolivia? (Choose no more than THREE) Office of Bilateral/ Private Sector/ Academia/ Percentage of Respondents President/Prime Employee of PMU/ Multilateral Financial Sector/ Research Institute/ (Responses combined) Minister/Minister a Ministry Consultant Agency Private Bank CSO Media Think Tank Other Access to basic services 33.3% 47.1% 41.7% 32.0% 26.8% 17.1% 33.3% 18.2% 16.7% Equality of opportunity 16.7% 14.7% 16.7% 28.0% 1.8% 14.3% 0.0% 9.1% 20.8% Rural development 0.0% 20.6% 33.3% 16.0% 7.1% 14.3% 8.3% 9.1% 29.2% Environmental sustainability and resilience to climate change* 5.6% 5.9% 0.0% 0.0% 1.8% 20.0% 16.7% 0.0% 0.0% Global/regional integration 0.0% 0.0% 0.0% 4.0% 1.8% 0.0% 0.0% 9.1% 0.0% Gender equity 5.6% 5.9% 8.3% 8.0% 3.6% 5.7% 0.0% 0.0% 0.0% Economic growth, fiscal sustainability and resilience to economic 22.2% 17.6% 8.3% 20.0% 8.9% 8.6% 33.3% 27.3% 33.3% shocks Urban development 0.0% 2.9% 8.3% 0.0% 0.0% 0.0% 0.0% 0.0% 8.3% Regulatory framework 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Social protection 0.0% 8.8% 0.0% 4.0% 3.6% 2.9% 8.3% 9.1% 20.8% Law and justice 16.7% 5.9% 0.0% 0.0% 7.1% 2.9% 16.7% 9.1% 8.3% Reduce transport costs and increase connectivity of isolated 0.0% 0.0% 0.0% 12.0% 5.4% 0.0% 0.0% 0.0% 16.7% communities to the national road network* Crime and violence 0.0% 0.0% 8.3% 4.0% 0.0% 0.0% 8.3% 0.0% 4.2% Communicable/non-communicable diseases 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Information and communications technology 0.0% 0.0% 0.0% 0.0% 0.0% 2.9% 0.0% 0.0% 4.2% Economic diversification 38.9% 17.6% 16.7% 32.0% 28.6% 31.4% 25.0% 18.2% 29.2% Anti corruption* 16.7% 8.8% 8.3% 12.0% 28.6% 11.4% 41.7% 18.2% 0.0% Education* 22.2% 35.3% 25.0% 24.0% 62.5% 54.3% 25.0% 54.5% 29.2% Foreign direct investment 0.0% 0.0% 0.0% 12.0% 8.9% 0.0% 0.0% 9.1% 0.0% Hydroelectric energy 0.0% 2.9% 0.0% 4.0% 1.8% 0.0% 0.0% 0.0% 0.0% Strengthen institutional capacity to improve public resource 16.7% 11.8% 33.3% 28.0% 7.1% 11.4% 0.0% 45.5% 16.7% management* Private sector development* 0.0% 2.9% 0.0% 4.0% 19.6% 8.6% 0.0% 9.1% 0.0% Natural resource management 5.6% 5.9% 0.0% 0.0% 0.0% 2.9% 0.0% 0.0% 8.3% Health* 5.6% 5.9% 25.0% 4.0% 23.2% 20.0% 8.3% 0.0% 4.2% Agricultural development 0.0% 14.7% 16.7% 20.0% 3.6% 2.9% 8.3% 0.0% 4.2% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 2.9% 0.0% 0.0% 0.0% Job creation/employment* 83.3% 29.4% 25.0% 16.0% 32.1% 45.7% 33.3% 27.3% 33.3% Financial markets 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Trade and exports 0.0% 2.9% 0.0% 4.0% 3.6% 5.7% 8.3% 0.0% 0.0% Food security 11.1% 26.5% 16.7% 12.0% 5.4% 5.7% 16.7% 0.0% 4.2% Productive complexes 0.0% 5.9% 8.3% 0.0% 5.4% 5.7% 8.3% 18.2% 8.3% *Significantly different between stakeholder groups 61 World Bank Group Country Opinion Survey 2016: Bolivia A. General Issues facing Bolivia (continued) The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Bolivia? (Choose no more than TWO) Office of Bilateral/ Private Sector/ Academia/ Percentage of Respondents President/Prime Employee of PMU/ Multilateral Financial Sector/ Research Institute/ (Responses combined) Minister/Minister a Ministry Consultant Agency Private Bank CSO Media Think Tank Other Consistent economic growth 38.9% 35.3% 58.3% 48.0% 55.6% 43.8% 44.4% 63.6% 47.6% More reliable social safety net* 0.0% 8.8% 0.0% 12.0% 0.0% 0.0% 22.2% 0.0% 4.8% Greater access to micro-finance for the poor 5.6% 17.6% 0.0% 12.0% 7.4% 3.1% 22.2% 0.0% 14.3% Greater voice and participation for citizens to help ensure 11.1% 0.0% 0.0% 4.0% 3.7% 6.3% 0.0% 27.3% 9.5% greater accountability Greater access to health and nutrition for citizens 0.0% 14.7% 8.3% 16.0% 16.7% 21.9% 22.2% 0.0% 9.5% Better entrepreneurial opportunities 22.2% 17.6% 33.3% 20.0% 33.3% 25.0% 11.1% 9.1% 4.8% A growing middle class 0.0% 2.9% 8.3% 16.0% 5.6% 9.4% 0.0% 9.1% 0.0% Better opportunity for the poor who live in rural areas 5.6% 23.5% 16.7% 8.0% 3.7% 12.5% 22.2% 0.0% 23.8% Better opportunity for the poor who live in urban areas 5.6% 11.8% 0.0% 0.0% 3.7% 3.1% 11.1% 9.1% 14.3% Better employment opportunities for young people 0.0% 0.0% 8.3% 4.0% 1.9% 6.3% 0.0% 9.1% 14.3% Better employment opportunities for women* 5.6% 11.8% 0.0% 12.0% 0.0% 0.0% 0.0% 0.0% 0.0% Greater equity of fiscal policy 5.6% 5.9% 8.3% 4.0% 7.4% 6.3% 11.1% 0.0% 4.8% Education and training that better ensure job opportunity 50.0% 38.2% 50.0% 40.0% 53.7% 53.1% 22.2% 63.6% 47.6% Better quality public services 5.6% 11.8% 8.3% 4.0% 5.6% 3.1% 0.0% 9.1% 0.0% Other 11.1% 0.0% 0.0% 0.0% 1.9% 3.1% 11.1% 0.0% 0.0% *Significantly different between stakeholder groups Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem, or not a problem at all in Bolivia? (Select only ONE response) Office of Bilateral/ Private Sector/ Academia/ President/Prime Employee of PMU/ Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister/Minister a Ministry Consultant Agency Private Bank CSO Media Think Tank Other A very big problem 38.9% 50.0% 83.3% 56.0% 37.0% 54.5% 33.3% 54.5% 56.5% A moderately big problem 61.1% 38.2% 16.7% 40.0% 46.3% 30.3% 58.3% 36.4% 39.1% A small problem 0.0% 11.8% 0.0% 4.0% 7.4% 9.1% 0.0% 9.1% 4.3% Not a problem at all 0.0% 0.0% 0.0% 0.0% 9.3% 3.0% 8.3% 0.0% 0.0% Don’t know 0.0% 0.0% 0.0% 0.0% 0.0% 3.0% 0.0% 0.0% 0.0% In your view, is global climate change a very serious problem, somewhat serious, not too serious, or not a problem? (Select only ONE response) Office of Bilateral/ Private Sector/ Academia/ President/Prime Employee of PMU/ Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister/Minister a Ministry Consultant Agency Private Bank CSO Media Think Tank Other A very serious problem 94.4% 84.8% 58.3% 88.0% 88.9% 76.5% 100.0% 54.5% 87.0% A somewhat serious problem 5.6% 12.1% 33.3% 12.0% 11.1% 20.6% 0.0% 45.5% 8.7% Not too serious problem 0.0% 3.0% 8.3% 0.0% 0.0% 2.9% 0.0% 0.0% 4.3% Not a problem 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Don’t know 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 62 World Bank Group Country Opinion Survey 2016: Bolivia B. Overall Attitudes toward the World Bank Group How familiar are you with the work of these organizations in Bolivia? (1-Not familiar at all, 10-Extremely familiar) Office of Bilateral/ Private Sector/ Academia/ President/Prime Employee of Multilateral Financial Sector/ Research Institute/ Minister/Minister a Ministry PMU/Consultant Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD World Bank Group (WBG)* 18 7.39 2.20 30 6.33 2.09 12 7.42 3.09 25 6.80 1.71 54 5.13 2.54 34 6.09 2.23 12 5.75 1.96 11 6.64 1.80 23 7.04 1.36 Inter-American Development Bank (IDB/BID) 18 7.67 1.64 30 6.40 2.14 10 6.00 2.26 25 6.68 2.10 53 6.04 2.50 34 6.21 2.10 12 5.67 2.19 11 6.27 1.74 23 7.04 1.74 Latin American Development Bank (CAF) 17 7.71 1.69 27 5.48 2.24 10 5.50 2.46 25 6.44 2.22 53 6.47 2.55 34 6.47 1.99 12 6.08 2.35 11 7.09 1.45 22 6.59 1.97 Economic Commission for Latin America and the 18 6.00 2.50 27 4.26 2.16 10 3.50 1.84 25 5.60 2.60 53 4.70 2.15 34 5.12 2.18 12 5.50 2.32 11 6.55 2.25 20 5.05 2.14 Caribbean (CEPAL)* United Nations Development Program (PNUD)* 18 7.06 2.53 29 5.41 2.34 10 4.50 1.96 25 6.72 2.35 53 5.21 2.26 34 6.47 1.99 12 6.17 2.62 10 6.40 2.67 20 5.65 2.16 *Significantly different between stakeholder groups Overall, please rate your impression of the effectiveness of these organizations in Bolivia. (1-Not effective at all, 10-Extremely effective) Office of Bilateral/ Private Sector/ Academia/ President/Prime Employee of Multilateral Financial Sector/ Research Institute/ Minister/Minister a Ministry PMU/Consultant Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD World Bank Group (WBG)* 15 7.47 1.46 27 6.41 2.12 11 7.55 3.05 23 7.22 1.62 43 6.00 2.28 28 6.57 1.79 10 5.60 1.90 11 5.27 2.24 22 7.18 1.65 Inter-American Development Bank (IDB/BID)* 17 7.59 1.73 25 6.84 1.70 8 8.00 0.76 23 7.57 1.31 45 6.56 1.98 31 6.16 1.61 12 5.75 2.01 11 5.36 1.96 21 7.24 1.18 Latin American Development Bank (CAF) 15 7.33 1.23 23 6.26 2.43 8 7.75 1.91 23 7.43 1.59 46 7.37 1.87 30 6.33 1.83 12 6.25 1.91 11 7.00 1.41 18 7.22 1.11 Economic Commission for Latin America and the 14 6.50 1.70 18 4.61 1.79 6 6.17 1.60 18 6.33 1.68 39 4.74 2.10 24 5.04 1.73 11 5.09 1.87 11 4.55 2.11 12 5.83 1.53 Caribbean (CEPAL)* United Nations Development Program (PNUD) 14 6.86 1.51 22 5.14 2.17 7 6.43 1.72 24 6.63 1.71 44 5.52 2.29 30 5.80 1.83 11 5.73 2.28 11 5.27 2.20 18 6.33 1.75 *Significantly different between stakeholder groups Office of Bilateral/ Private Sector/ Academia/ President/Prime Employee of Multilateral Financial Sector/ Research Institute/ Minister/Minister a Ministry PMU/Consultant Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help Bolivia solve its most complicated 16 7.94 1.81 30 7.23 1.79 12 8.33 1.67 21 7.67 1.77 38 7.08 2.16 25 6.88 1.76 9 5.89 2.15 11 6.36 2.11 22 7.27 0.98 development challenges?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups 63 World Bank Group Country Opinion Survey 2016: Bolivia B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Bolivia, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Bolivia? (Choose no more than THREE) Office of Bilateral/ Private Sector/ Academia/ Percentage of Respondents President/Prime Employee of PMU/ Multilateral Financial Sector/ Research Institute/ (Responses combined) Minister/Minister a Ministry Consultant Agency Private Bank CSO Media Think Tank Other Health 33.3% 9.7% 16.7% 8.3% 34.0% 20.6% 25.0% 0.0% 23.8% Crime and violence* 16.7% 0.0% 8.3% 4.2% 0.0% 2.9% 0.0% 0.0% 0.0% Reduce transport costs and increase connectivity of isolated 0.0% 9.7% 8.3% 4.2% 3.8% 0.0% 0.0% 9.1% 14.3% communities to the national road network Agricultural development 5.6% 22.6% 16.7% 8.3% 7.5% 8.8% 25.0% 18.2% 14.3% Global/regional integration 0.0% 3.2% 0.0% 4.2% 3.8% 0.0% 0.0% 0.0% 0.0% Job creation/employment 50.0% 25.8% 58.3% 16.7% 28.3% 38.2% 33.3% 18.2% 28.6% Strengthen institutional capacity to improve public resource 27.8% 16.1% 8.3% 33.3% 13.2% 20.6% 16.7% 36.4% 14.3% management Social protection 0.0% 3.2% 0.0% 4.2% 0.0% 2.9% 0.0% 0.0% 4.8% Rural development 11.1% 22.6% 25.0% 12.5% 11.3% 11.8% 8.3% 9.1% 28.6% Foreign direct investment 5.6% 9.7% 0.0% 12.5% 9.4% 0.0% 16.7% 9.1% 0.0% Education 27.8% 19.4% 16.7% 25.0% 45.3% 41.2% 25.0% 36.4% 23.8% Hydroelectric energy 0.0% 3.2% 0.0% 8.3% 3.8% 0.0% 0.0% 0.0% 0.0% Gender equity 5.6% 3.2% 8.3% 4.2% 0.0% 5.9% 0.0% 9.1% 0.0% Financial markets 0.0% 0.0% 0.0% 0.0% 3.8% 0.0% 0.0% 0.0% 0.0% Urban development* 0.0% 3.2% 16.7% 0.0% 0.0% 0.0% 0.0% 0.0% 9.5% Productive complexes 22.2% 6.5% 8.3% 4.2% 5.7% 11.8% 8.3% 9.1% 9.5% Economic growth, fiscal sustainability and resilience to economic 5.6% 6.5% 8.3% 12.5% 22.6% 23.5% 33.3% 36.4% 4.8% shocks Private sector development 0.0% 3.2% 0.0% 20.8% 15.1% 20.6% 0.0% 9.1% 4.8% Access to basic services 16.7% 22.6% 8.3% 8.3% 5.7% 5.9% 0.0% 9.1% 14.3% Food security* 11.1% 19.4% 41.7% 8.3% 0.0% 5.9% 8.3% 0.0% 0.0% Environmental sustainability and resilience to climate change* 0.0% 22.6% 0.0% 12.5% 3.8% 26.5% 25.0% 0.0% 23.8% Information and communications technology 0.0% 0.0% 0.0% 0.0% 1.9% 8.8% 8.3% 0.0% 4.8% Trade and exports 0.0% 0.0% 0.0% 4.2% 7.5% 0.0% 8.3% 0.0% 0.0% Equality of opportunity 5.6% 6.5% 0.0% 8.3% 3.8% 11.8% 8.3% 9.1% 9.5% Law and justice 0.0% 3.2% 0.0% 0.0% 11.3% 5.9% 8.3% 9.1% 0.0% Regulatory framework 0.0% 6.5% 0.0% 4.2% 1.9% 0.0% 0.0% 0.0% 0.0% Communicable/non-communicable diseases 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Natural resource management 5.6% 0.0% 0.0% 0.0% 1.9% 5.9% 0.0% 0.0% 9.5% Poverty reduction* 16.7% 22.6% 41.7% 41.7% 15.1% 5.9% 0.0% 36.4% 28.6% Anti corruption 0.0% 3.2% 0.0% 4.2% 15.1% 2.9% 16.7% 0.0% 0.0% Disaster management 5.6% 0.0% 0.0% 4.2% 0.0% 0.0% 0.0% 0.0% 0.0% Economic diversification 22.2% 25.8% 8.3% 16.7% 20.8% 8.8% 25.0% 27.3% 23.8% *Significantly different between stakeholder groups 64 World Bank Group Country Opinion Survey 2016: Bolivia B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Bolivia? Office of Bilateral/ Private Sector/ Academia/ Greatest Value President/Prime Employee of PMU/ Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister/Minister a Ministry Consultant Agency Private Bank CSO Media Think Tank Other Policy advice, studies, analyses 0.0% 16.7% 0.0% 16.0% 13.5% 21.9% 9.1% 18.2% 9.5% Data and statistics* 0.0% 0.0% 8.3% 8.0% 17.3% 3.1% 18.2% 27.3% 4.8% Convening/Facilitating 5.6% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.8% Financial resources 55.6% 46.7% 16.7% 48.0% 36.5% 31.3% 27.3% 27.3% 47.6% Capacity development 0.0% 3.3% 16.7% 0.0% 5.8% 9.4% 0.0% 18.2% 9.5% Technical assistance 33.3% 13.3% 8.3% 12.0% 11.5% 9.4% 18.2% 9.1% 9.5% Help to bring discipline/effective supervision to implementation 5.6% 16.7% 33.3% 4.0% 5.8% 15.6% 9.1% 0.0% 14.3% of investment projects Mobilizing third party financial resources 0.0% 0.0% 0.0% 4.0% 7.7% 0.0% 9.1% 0.0% 0.0% Donor coordination* 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 9.1% 0.0% 0.0% Linkage to non-Bank expertise* 0.0% 0.0% 16.7% 8.0% 0.0% 3.1% 0.0% 0.0% 0.0% Other 0.0% 3.3% 0.0% 0.0% 1.9% 6.3% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups Office of Bilateral/ Private Sector/ Academia/ 2nd Greatest Value President/Prime Employee of PMU/ Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister/Minister a Ministry Consultant Agency Private Bank CSO Media Think Tank Other Policy advice, studies, analyses 16.7% 0.0% 16.7% 29.2% 21.2% 19.4% 18.2% 18.2% 28.6% Data and statistics 0.0% 0.0% 0.0% 8.3% 7.7% 6.5% 9.1% 18.2% 4.8% Convening/Facilitating 0.0% 3.3% 0.0% 0.0% 1.9% 0.0% 9.1% 0.0% 4.8% Financial resources 16.7% 16.7% 33.3% 20.8% 19.2% 19.4% 18.2% 27.3% 14.3% Capacity development 11.1% 13.3% 16.7% 12.5% 9.6% 9.7% 0.0% 9.1% 14.3% Technical assistance 16.7% 26.7% 8.3% 8.3% 15.4% 29.0% 27.3% 9.1% 14.3% Help to bring discipline/effective supervision to implementation 22.2% 16.7% 16.7% 0.0% 13.5% 3.2% 9.1% 9.1% 9.5% of investment projects Mobilizing third party financial resources 0.0% 3.3% 0.0% 8.3% 5.8% 9.7% 0.0% 0.0% 0.0% Donor coordination 0.0% 6.7% 8.3% 4.2% 3.8% 3.2% 0.0% 9.1% 4.8% Linkage to non-Bank expertise* 16.7% 10.0% 0.0% 8.3% 0.0% 0.0% 9.1% 0.0% 0.0% Other 0.0% 3.3% 0.0% 0.0% 1.9% 0.0% 0.0% 0.0% 4.8% *Significantly different between stakeholder groups 65 World Bank Group Country Opinion Survey 2016: Bolivia B. Overall Attitudes toward the World Bank Group (continued) Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Bolivia? (Choose no more than TWO) Office of Bilateral/ Private Sector/ Academia/ Percentage of Respondents President/Prime Employee of PMU/ Multilateral Financial Sector/ Research Institute/ (Responses combined) Minister/Minister a Ministry Consultant Agency Private Bank CSO Media Think Tank Other Too influenced by developed countries 23.5% 36.7% 16.7% 8.3% 19.2% 12.1% 41.7% 18.2% 26.1% Not exploring alternative policy options 5.9% 13.3% 0.0% 8.3% 21.2% 15.2% 0.0% 36.4% 30.4% Not collaborating enough with stakeholders outside the 0.0% 0.0% 0.0% 4.2% 26.9% 36.4% 8.3% 27.3% 4.3% Government* Its advice and strategies do not lend themselves to practical 5.9% 6.7% 8.3% 8.3% 5.8% 6.1% 0.0% 0.0% 0.0% problem solving Not enough public disclosure of its work 23.5% 13.3% 41.7% 4.2% 28.8% 18.2% 33.3% 9.1% 30.4% Arrogant in its approach 0.0% 6.7% 0.0% 8.3% 0.0% 0.0% 0.0% 0.0% 0.0% Not client focused 0.0% 6.7% 0.0% 8.3% 3.8% 12.1% 0.0% 0.0% 8.7% The credibility of its knowledge/data 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% World Bank Group’s processes too complex 23.5% 26.7% 33.3% 16.7% 15.4% 18.2% 33.3% 9.1% 17.4% Not willing to honestly criticize policies and reform efforts in the 0.0% 0.0% 8.3% 12.5% 13.5% 12.1% 0.0% 18.2% 4.3% country Staff too inaccessible 0.0% 0.0% 0.0% 4.2% 5.8% 0.0% 16.7% 0.0% 0.0% Imposing technocratic solutions without regard to political 17.6% 10.0% 0.0% 8.3% 5.8% 9.1% 8.3% 9.1% 4.3% realities World Bank Group’s processes too slow 17.6% 30.0% 16.7% 25.0% 9.6% 9.1% 25.0% 9.1% 13.0% Not aligned with other donors’ work* 17.6% 0.0% 0.0% 8.3% 1.9% 3.0% 0.0% 0.0% 0.0% Not aligned with country priorities 5.9% 0.0% 8.3% 4.2% 1.9% 6.1% 0.0% 9.1% 0.0% Too aligned with country priorities, even if resources are 0.0% 0.0% 0.0% 4.2% 1.9% 6.1% 0.0% 18.2% 0.0% inadequate Not adequately sensitive to political/social realities in Bolivia 23.5% 6.7% 8.3% 16.7% 5.8% 9.1% 25.0% 18.2% 17.4% Other 0.0% 6.7% 0.0% 12.5% 3.8% 6.1% 0.0% 9.1% 8.7% Don’t know 17.6% 10.0% 16.7% 12.5% 7.7% 6.1% 8.3% 0.0% 13.0% *Significantly different between stakeholder groups Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Bolivia? (Choose no more than TWO) Office of Bilateral/ Private Sector/ Academia/ Percentage of Respondents President/Prime Employee of PMU/ Multilateral Financial Sector/ Research Institute/ (Responses combined) Minister/Minister a Ministry Consultant Agency Private Bank CSO Media Think Tank Other Trust Fund management 0.0% 6.7% 0.0% 16.0% 10.0% 3.0% 8.3% 0.0% 4.5% Knowledge products/services* 5.9% 6.7% 25.0% 4.0% 12.0% 30.3% 33.3% 18.2% 27.3% Capacity development 5.9% 16.7% 16.7% 8.0% 18.0% 24.2% 8.3% 36.4% 18.2% Technical assistance 52.9% 16.7% 58.3% 32.0% 36.0% 39.4% 41.7% 27.3% 40.9% Investment lending 76.5% 73.3% 58.3% 48.0% 66.0% 48.5% 83.3% 36.4% 63.6% Policy based lending/budget support to the Government* 35.3% 10.0% 16.7% 40.0% 8.0% 6.1% 0.0% 27.3% 9.1% Multi-sectoral approaches 17.6% 16.7% 16.7% 16.0% 8.0% 18.2% 16.7% 9.1% 18.2% Other 0.0% 0.0% 0.0% 4.0% 2.0% 0.0% 0.0% 0.0% 0.0% Don’t know 0.0% 23.3% 0.0% 12.0% 14.0% 9.1% 0.0% 18.2% 0.0% *Significantly different between stakeholder groups 66 World Bank Group Country Opinion Survey 2016: Bolivia B. Overall Attitudes toward the World Bank Group (continued) To what extent do you believe that the World Bank Group’s work and support help the poorest in Bolivia?* (Select only ONE response) Office of Bilateral/ Private Sector/ Academia/ President/Prime Employee of PMU/ Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister/Minister a Ministry Consultant Agency Private Bank CSO Media Think Tank Other To a fully sufficient degree 0.0% 0.0% 16.7% 4.0% 2.0% 0.0% 0.0% 0.0% 8.7% To a somewhat sufficient degree 52.9% 43.3% 33.3% 44.0% 25.5% 36.4% 18.2% 27.3% 60.9% To a somewhat insufficient degree 41.2% 30.0% 41.7% 24.0% 31.4% 36.4% 54.5% 27.3% 21.7% To a very insufficient degree 0.0% 0.0% 8.3% 4.0% 17.6% 21.2% 18.2% 27.3% 4.3% Don't know 5.9% 26.7% 0.0% 24.0% 23.5% 6.1% 9.1% 18.2% 4.3% *Significantly different between stakeholder groups To what extent do you agree with the following statements about the World Bank Group’s work in Bolivia? (1-Strongly disagree, 10-Strongly agree) Office of Bilateral/ Private Sector/ Academia/ President/Prime Employee of Multilateral Financial Sector/ Research Institute/ Minister/Minister a Ministry PMU/Consultant Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role 15 5.53 2.03 24 6.50 2.04 11 6.73 3.29 22 6.82 1.79 44 5.34 2.11 33 5.67 1.85 12 4.58 1.62 10 5.00 2.49 21 6.81 1.63 in development in Bolivia* The World Bank Group’s work is aligned with what I 16 6.44 1.82 24 6.08 1.91 11 7.27 3.04 24 6.54 1.98 43 5.63 2.06 30 5.47 1.68 12 5.00 2.13 8 5.13 2.47 17 6.76 2.11 consider the development priorities for Bolivia* *Significantly different between stakeholder groups 67 World Bank Group Country Opinion Survey 2016: Bolivia B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Bolivia, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Office of Bilateral/ Private Sector/ Academia/ President/Prime Employee of Multilateral Financial Sector/ Research Institute/ Minister/Minister a Ministry PMU/Consultant Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Responsiveness to needs* 14 5.57 1.91 27 6.15 1.70 12 6.67 2.39 21 6.48 1.47 30 5.77 1.87 28 6.00 1.96 10 4.00 1.05 9 5.56 2.65 21 6.43 1.75 Flexibility (in terms of the institution’s products and 15 4.80 1.93 26 5.54 1.84 11 6.36 2.25 21 5.33 1.56 28 4.50 1.77 25 4.92 1.73 10 3.90 1.37 7 4.14 2.61 15 5.93 1.87 services)* Flexibility (in terms of changing country circumstances)* 15 4.80 1.74 28 5.61 2.01 11 6.91 2.43 22 6.05 1.59 33 5.52 2.03 25 5.00 1.83 10 3.70 0.95 8 4.38 3.11 17 5.94 2.01 Being inclusive* 15 5.33 1.80 26 6.12 1.99 12 7.50 2.58 21 6.10 1.81 30 5.57 1.89 29 5.31 1.93 10 3.90 1.29 8 5.13 2.23 17 6.29 1.76 Openness (sharing data and other information) 15 6.80 2.08 23 6.52 1.90 11 7.55 2.21 22 6.91 2.14 35 6.63 2.18 29 6.59 2.08 12 5.58 1.88 9 7.22 1.86 19 7.42 1.35 Collaboration with the Government* 15 6.73 1.91 25 6.52 1.66 11 7.36 3.07 21 7.57 1.83 33 6.42 2.22 27 6.37 1.94 10 5.00 1.25 8 6.88 1.36 21 7.57 1.89 The speed in which it gets things accomplished on the 15 5.33 1.72 27 5.44 1.95 10 5.90 3.21 19 6.00 1.56 28 4.75 2.12 24 5.04 1.78 9 4.11 2.03 6 3.17 1.47 17 6.53 1.37 ground* Ease of access to the people at the World Bank Group who 16 5.94 2.41 22 6.32 2.08 10 7.40 2.12 22 6.82 2.87 27 5.04 2.34 29 5.86 2.25 9 3.67 1.80 9 5.67 2.96 18 7.22 1.96 are making decisions important to my work* Collaboration with civil society* 12 6.00 2.59 21 5.81 2.06 9 7.44 2.07 19 6.16 1.95 30 5.13 1.93 26 5.04 2.03 9 4.44 2.40 8 3.75 2.82 13 6.46 2.37 Staff accessibility* 16 5.94 2.17 23 6.52 1.95 9 7.22 2.17 23 6.96 2.64 28 5.39 2.25 28 5.64 2.16 9 3.67 2.12 8 4.63 2.77 17 7.41 2.03 Collaboration with other donors and development partners 12 6.42 1.98 21 6.43 1.80 5 5.80 1.10 22 6.73 2.27 23 5.57 1.88 24 6.13 1.87 8 5.25 1.83 9 6.22 1.92 15 7.27 1.62 Collaboration with the private sector* 11 6.00 1.61 15 6.27 1.58 8 7.00 2.14 18 7.22 1.44 32 4.69 1.94 26 5.35 2.35 11 5.27 2.53 8 5.00 2.73 10 6.60 1.71 Straightforwardness and honesty 14 6.21 1.31 27 7.07 1.92 11 8.36 1.36 19 7.47 1.50 31 6.42 2.32 27 6.67 2.24 10 6.60 2.32 8 6.38 1.85 21 7.62 1.77 Treating clients and stakeholders in Bolivia with respect 15 7.40 1.30 27 7.37 2.04 10 8.80 1.32 18 8.00 1.41 31 7.23 2.09 27 7.15 2.13 12 6.42 2.15 8 6.63 2.07 20 7.75 1.25 Being a long-term partner 15 6.07 2.49 23 7.48 2.37 10 7.80 2.82 21 7.76 2.07 34 7.06 2.24 23 7.13 2.18 11 5.55 1.86 7 7.71 1.60 19 7.95 1.61 *Significantly different between stakeholder groups When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) Office of Bilateral/ Private Sector/ Academia/ Percentage of Respondents President/Prime Employee of PMU/ Multilateral Financial Sector/ Research Institute/ (Responses combined) Minister/Minister a Ministry Consultant Agency Private Bank CSO Media Think Tank Other The Government works inefficiently* 0.0% 14.3% 16.7% 33.3% 48.9% 31.3% 41.7% 20.0% 26.1% Poor donor coordination 23.5% 10.7% 8.3% 8.3% 4.3% 21.9% 0.0% 10.0% 13.0% The World Bank Group is not sensitive enough to political/social 47.1% 50.0% 25.0% 25.0% 12.8% 28.1% 75.0% 50.0% 39.1% realities on the ground* Lack of/inadequate levels of capacity in Government* 0.0% 7.1% 16.7% 37.5% 40.4% 31.3% 8.3% 50.0% 4.3% The World Bank Group’s procurement requirements are too 52.9% 28.6% 41.7% 4.2% 8.5% 15.6% 16.7% 10.0% 26.1% rigid* There is not an adequate level of citizen/civil society 11.8% 3.6% 8.3% 8.3% 0.0% 25.0% 16.7% 10.0% 13.0% participation* The World Bank Group works too slowly 11.8% 3.6% 8.3% 16.7% 17.0% 0.0% 16.7% 0.0% 0.0% The World Bank Group does not do adequate follow 0.0% 0.0% 0.0% 12.5% 8.5% 6.3% 0.0% 10.0% 0.0% through/follow-up Political pressures and obstacles 0.0% 25.0% 50.0% 20.8% 23.4% 15.6% 16.7% 30.0% 21.7% Reforms are not well thought out in light of country challenges 35.3% 7.1% 8.3% 16.7% 8.5% 9.4% 8.3% 10.0% 30.4% *Significantly different between stakeholder groups 68 World Bank Group Country Opinion Survey 2016: Bolivia C. World Bank Group’s Effectiveness and Results How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Bolivia? (1-Not effective at all, 10-Very effective) Office of Bilateral/ Private Sector/ Academia/ President/Prime Employee of Multilateral Financial Sector/ Research Institute/ Minister/Minister a Ministry PMU/Consultant Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Gender equity 6 5.17 1.33 16 6.50 1.51 8 8.00 2.00 12 6.42 1.78 9 5.89 2.09 12 5.92 1.88 3 5.00 1.73 4 5.25 2.50 8 6.63 2.33 Information and communications technology 6 5.17 1.83 10 6.90 1.97 6 8.17 1.94 9 6.78 1.79 15 5.87 2.03 10 6.10 1.60 5 5.80 2.59 5 7.80 1.30 6 6.83 1.94 Reduce transport costs and increase connectivity of 7 7.00 0.58 12 6.67 1.72 6 6.50 2.07 13 7.69 2.21 14 6.36 1.50 8 5.38 1.69 5 6.00 2.92 5 6.80 1.10 7 7.00 1.15 isolated communities to the national road network Crime and violence 3 4.67 1.15 5 5.40 2.70 4 5.75 2.50 8 5.63 1.69 9 5.33 2.18 10 5.00 1.63 3 4.67 2.08 3 4.00 3.46 2 8.00 0.00 Law and justice 7 5.14 1.07 6 6.00 3.10 3 5.67 3.21 9 5.78 2.05 12 5.25 2.60 13 5.08 1.66 4 5.50 2.08 5 4.20 3.56 3 6.33 2.89 Urban development* 7 5.71 1.25 13 6.46 2.03 5 8.20 1.48 13 7.15 1.34 17 6.12 2.00 9 5.11 1.76 6 5.67 1.86 7 7.00 2.24 8 7.25 1.28 Economic diversification* 7 6.43 1.27 11 6.73 1.85 7 8.00 1.53 15 6.93 0.88 12 4.92 1.62 17 5.82 2.19 6 5.83 1.72 6 5.50 2.51 8 5.50 2.39 Regulatory framework 9 5.67 2.35 11 6.09 2.07 6 8.00 1.67 15 6.93 1.33 13 5.77 2.68 15 6.27 1.79 3 5.00 2.00 5 5.80 1.30 7 6.29 1.80 Communicable/non-communicable diseases 6 6.67 1.75 7 5.86 1.95 2 5.00 4.24 8 6.38 1.30 9 6.00 1.80 9 4.67 1.87 5 5.80 1.30 3 7.67 1.53 5 7.40 0.55 Poverty reduction* 13 6.46 1.13 20 6.60 1.93 8 8.75 1.75 20 7.20 1.58 23 6.09 1.83 22 5.86 1.83 9 5.78 1.48 8 6.25 1.98 16 7.19 1.28 Anti corruption* 7 5.00 1.00 12 6.50 1.68 5 7.60 2.51 10 5.80 1.55 19 4.58 2.36 13 4.54 1.85 5 4.00 1.00 6 5.50 3.39 4 7.00 0.82 Private sector development 7 5.00 1.83 9 6.44 2.01 7 5.86 1.86 15 6.67 1.80 21 5.24 2.23 17 5.76 2.51 6 6.17 1.17 8 6.25 2.31 4 7.25 1.50 Foreign direct investment 4 6.75 0.96 9 6.78 2.11 5 6.20 2.59 11 5.73 2.10 17 5.41 1.91 11 5.36 1.63 4 6.50 2.38 7 7.29 2.06 4 7.25 1.71 Productive complexes 7 6.29 1.11 13 6.38 1.98 6 7.00 2.28 15 6.87 1.36 13 5.92 2.25 14 5.57 2.24 4 5.75 2.22 5 5.00 3.08 6 7.17 1.60 Trade and exports 6 4.67 2.34 8 6.25 2.43 5 6.80 2.39 12 6.92 0.90 13 5.77 2.39 11 5.55 2.07 4 6.00 2.16 5 6.80 2.68 5 6.00 1.87 Economic growth, fiscal sustainability and resilience to 6 5.17 1.94 9 6.89 2.20 5 7.20 1.92 17 7.18 0.95 20 5.90 2.13 18 6.00 1.91 6 5.67 1.37 9 6.56 2.55 5 7.60 1.14 economic shocks Health 12 6.83 1.11 11 7.09 1.58 4 7.50 1.73 14 6.71 1.27 17 5.59 2.37 15 6.20 2.31 7 6.14 1.57 5 7.20 1.92 12 7.00 1.54 Disaster management 9 6.78 0.67 14 6.93 1.64 5 6.40 1.82 16 7.50 1.46 13 6.15 2.34 16 5.50 2.39 7 6.00 2.00 5 6.60 2.70 9 7.44 1.01 Strengthen institutional capacity to improve public resource 13 6.46 2.18 18 6.67 1.71 7 8.14 1.57 17 7.00 1.58 17 5.29 2.28 16 5.56 1.75 6 5.33 1.63 8 5.88 2.42 9 7.22 1.30 management* Job creation/employment 7 5.71 1.11 13 6.38 2.26 6 7.33 2.16 14 6.93 1.14 18 5.28 2.08 15 5.67 1.72 5 6.40 2.41 5 4.60 2.30 10 6.10 2.18 Financial markets 4 6.00 1.41 8 6.25 2.12 6 7.17 2.48 10 6.70 1.49 22 4.41 2.36 17 5.71 2.05 3 4.67 1.53 5 6.20 2.39 4 7.00 2.16 Equality of opportunity 5 6.00 2.55 11 6.55 2.16 8 7.63 2.33 13 6.69 1.60 11 6.18 2.09 15 5.73 1.75 3 4.67 1.53 5 5.20 1.92 13 6.92 1.50 Hydroelectric energy 4 5.00 1.41 8 6.25 2.25 4 7.00 2.58 7 6.57 0.98 12 5.75 2.30 9 5.11 1.96 5 5.60 2.30 2 5.50 4.95 6 7.17 1.72 Rural development* 11 6.45 1.81 16 7.44 2.10 8 9.13 1.13 18 7.22 1.26 14 5.71 2.30 16 5.38 2.45 9 6.11 2.03 7 6.57 1.99 9 7.11 2.09 Global/regional integration 4 5.50 1.91 9 6.33 2.29 6 8.17 0.98 10 7.10 1.52 12 5.67 1.97 11 5.82 1.54 6 7.00 2.45 4 6.50 2.38 4 7.50 2.08 Food security* 11 6.18 1.40 12 6.75 1.86 8 9.13 0.99 15 6.47 1.92 15 5.60 1.59 13 5.38 2.06 6 5.33 1.63 5 6.40 2.07 2 7.50 0.71 Education 8 7.00 0.93 13 6.92 1.75 4 8.00 1.83 14 6.50 1.61 14 5.50 2.10 14 6.14 1.99 7 5.57 2.23 6 6.17 2.23 7 7.43 0.79 Social protection 5 6.00 1.00 7 6.43 2.51 4 7.00 2.94 12 6.83 1.19 8 5.63 2.07 9 5.89 2.15 2 4.50 2.12 4 6.50 2.08 7 6.71 1.98 Environmental sustainability and resilience to climate 11 6.55 2.02 18 7.50 1.69 9 8.33 1.87 13 7.15 1.57 13 6.69 2.02 19 6.32 1.83 6 6.17 1.72 7 6.29 2.75 10 7.70 1.06 change Agricultural development* 10 6.60 1.51 15 7.40 1.99 7 9.00 1.00 15 6.87 1.55 14 5.57 2.10 18 5.89 2.17 8 5.63 2.13 6 5.83 2.04 5 7.80 0.45 Access to basic services* 10 7.30 1.25 16 7.31 1.82 7 8.14 2.12 16 7.50 1.32 18 6.39 2.12 18 6.44 1.76 7 5.57 2.44 6 8.00 1.10 8 7.75 0.71 Natural resource management 4 6.25 0.96 10 6.60 2.41 4 7.25 0.96 9 7.22 1.39 10 6.40 1.65 14 5.71 2.16 4 5.50 2.52 5 5.80 2.86 2 6.00 2.83 *Significantly different between stakeholder groups 69 World Bank Group Country Opinion Survey 2016: Bolivia C. World Bank Group’s Effectiveness and Results (continued) Office of Bilateral/ Private Sector/ Academia/ President/Prime Employee of Multilateral Financial Sector/ Research Institute/ Minister/Minister a Ministry PMU/Consultant Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group’s work help to 17 6.18 1.81 21 6.62 1.47 12 6.83 2.59 20 6.95 1.50 33 5.52 1.87 27 5.59 1.53 11 5.09 1.51 8 4.88 1.89 21 6.57 1.54 achieve development results in Bolivia?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups To what extent do you agree with the following statements about the World Bank Group in Bolivia? (1-Strongly disagree, 10-Strongly agree) Office of Bilateral/ Private Sector/ Academia/ President/Prime Employee of Multilateral Financial Sector/ Research Institute/ Minister/Minister a Ministry PMU/Consultant Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group's financial instruments meet the 16 6.00 1.71 20 6.35 2.13 12 6.50 2.65 20 6.75 1.71 33 5.52 1.86 25 5.72 2.01 11 4.91 1.30 9 5.67 2.45 22 6.77 1.93 needs of Bolivia The World Bank Group meets Bolivia’s needs for 17 5.94 1.71 24 6.58 1.98 12 6.75 2.67 20 6.80 1.61 34 5.97 2.14 27 5.93 2.00 11 4.73 2.20 8 6.13 2.17 21 6.62 2.18 knowledge services Office of Bilateral/ Private Sector/ Academia/ President/Prime Employee of Multilateral Financial Sector/ Research Institute/ Minister/Minister a Ministry PMU/Consultant Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe that Bolivia received value for money from the World Bank Group’s Reimbursable 3 6.33 0.58 18 7.06 1.47 8 7.75 2.05 9 6.11 1.69 22 6.00 2.33 13 5.77 2.17 3 4.33 2.52 5 7.20 1.79 7 7.43 1.62 Advisory Services? (1-To no degree at all, 10-To a very significant degree) Office of Bilateral/ Private Sector/ Academia/ President/Prime Employee of Multilateral Financial Sector/ Research Institute/ Minister/Minister a Ministry PMU/Consultant Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group 9 5.33 1.58 21 6.62 1.63 8 8.00 1.69 14 6.79 1.42 27 4.89 1.97 17 5.35 2.26 9 5.33 1.41 7 6.29 2.14 13 6.85 1.41 measures and corrects its work in real time in Bolivia?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups 70 World Bank Group Country Opinion Survey 2016: Bolivia D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do?* Office of Bilateral/ Private Sector/ Academia/ President/Prime Employee of PMU/ Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister/Minister a Ministry Consultant Agency Private Bank CSO Media Think Tank Other Weekly 0.0% 6.9% 9.1% 0.0% 6.3% 3.2% 8.3% 0.0% 0.0% Monthly 5.9% 17.2% 9.1% 40.0% 8.3% 16.1% 16.7% 66.7% 13.0% A few times a year 47.1% 44.8% 45.5% 32.0% 41.7% 38.7% 41.7% 22.2% 69.6% Rarely 47.1% 27.6% 36.4% 20.0% 18.8% 38.7% 33.3% 0.0% 13.0% Never 0.0% 3.4% 0.0% 8.0% 25.0% 3.2% 0.0% 11.1% 4.3% *Significantly different between stakeholder groups In Bolivia, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Office of Bilateral/ Private Sector/ Academia/ President/Prime Employee of Multilateral Financial Sector/ Research Institute/ Minister/Minister a Ministry PMU/Consultant Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Are timely 15 5.93 2.19 24 6.42 1.74 9 7.11 2.62 18 7.22 1.59 29 6.10 2.11 23 5.91 1.70 11 5.55 1.81 9 6.22 2.05 18 6.72 1.45 Lead to practical solutions 15 6.07 2.22 24 6.54 1.72 10 6.80 2.66 18 6.22 1.59 29 6.28 2.27 22 5.95 1.81 10 4.70 1.49 8 5.88 1.64 21 7.10 1.26 Are accessible (well written and easy to understand) 15 6.33 1.59 25 6.60 1.71 10 6.90 2.38 19 7.26 1.82 29 6.55 2.10 24 6.79 1.93 12 5.58 2.31 8 7.13 1.36 21 6.62 1.63 Are translated enough into local language* 15 6.07 1.83 23 6.57 2.11 8 7.75 2.49 18 7.89 1.97 31 6.65 2.14 24 5.83 2.33 11 5.27 1.62 8 5.75 2.66 21 6.00 1.73 Are adaptable to Bolivia’s specific development challenges 15 5.60 1.50 25 6.56 1.76 10 6.40 3.10 18 6.72 1.81 29 6.38 2.08 25 5.84 2.08 9 5.22 1.99 7 5.29 2.14 20 6.65 1.95 and country circumstances *Significantly different between stakeholder groups Office of Bilateral/ Private Sector/ Academia/ President/Prime Employee of Multilateral Financial Sector/ Research Institute/ Minister/Minister a Ministry PMU/Consultant Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to 17 6.41 1.77 20 6.55 1.96 8 8.00 2.00 19 7.16 1.80 36 6.53 2.47 26 6.31 1.95 12 5.75 1.71 8 5.38 2.13 21 7.05 1.56 development results in your country? Overall, how would you rate the technical quality of the 17 7.18 1.70 25 7.12 1.76 10 8.20 1.81 20 7.90 1.37 37 7.14 2.19 29 7.28 1.87 11 6.64 1.36 9 7.00 2.06 19 7.32 1.25 World Bank Group's knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) 71 World Bank Group Country Opinion Survey 2016: Bolivia E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Office of Bilateral/ Private Sector/ Academia/ President/Prime Employee of Multilateral Financial Sector/ Research Institute/ Minister/Minister a Ministry PMU/Consultant Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group disburses funds promptly* 14 6.07 1.73 19 6.63 2.41 8 8.50 2.14 13 6.85 2.12 21 5.38 2.16 15 5.67 2.55 6 5.00 1.41 4 4.25 2.06 14 7.07 2.70 The World Bank Group effectively monitors and evaluates 15 7.00 1.93 18 7.00 2.45 9 8.67 1.73 17 6.59 1.91 21 6.43 1.99 24 6.33 2.16 8 6.50 1.51 6 7.00 2.10 20 7.80 1.28 the projects and programs it supports The World Bank Group’s approvals and reviews are done 13 6.00 1.68 20 6.30 2.27 11 7.27 2.69 15 6.20 1.86 23 5.96 2.27 21 6.10 2.19 6 5.50 1.38 6 6.83 2.64 15 7.13 2.47 in a timely fashion The World Bank Group’s “Safeguard Policy” requirements 13 6.46 1.56 20 6.00 2.34 10 6.50 3.89 13 6.77 1.83 17 6.18 2.01 13 6.69 2.56 4 5.50 1.73 4 5.50 1.73 12 7.08 1.73 are reasonable The World Bank Group’s conditions on its lending are 12 6.50 1.17 19 5.89 2.18 11 6.91 3.48 16 7.06 1.98 22 5.95 1.99 19 6.16 2.03 5 6.20 1.48 5 6.20 2.77 17 6.88 1.27 reasonable The World Bank Group takes decisions quickly in Bolivia 11 6.18 1.72 19 6.16 2.27 11 6.82 3.12 17 5.88 1.62 20 5.50 2.26 17 5.12 2.32 9 5.00 2.12 5 5.80 3.11 13 6.69 2.02 Working with the World Bank Group increases Bolivia's 12 6.25 1.42 22 6.36 2.04 8 8.13 1.73 17 6.29 2.49 25 6.20 2.31 23 6.04 2.33 9 5.22 1.64 7 5.43 3.26 19 6.79 2.02 institutional capacity Where country systems are adequate, the World Bank 10 6.60 2.41 16 6.13 2.39 8 8.50 2.27 13 5.77 1.88 17 6.29 2.08 13 5.69 2.02 5 6.40 2.30 4 7.50 2.38 6 6.33 4.18 Group makes appropriate use of them The World Bank Group provides effective implementation 15 6.67 1.99 19 6.68 2.60 8 8.63 2.00 16 6.25 1.69 23 7.04 2.16 18 6.72 2.24 5 6.40 2.41 6 6.67 2.34 16 7.69 1.45 support *Significantly different between stakeholder groups Office of Bilateral/ Private Sector/ Academia/ President/Prime Employee of Multilateral Financial Sector/ Research Institute/ Minister/Minister a Ministry PMU/Consultant Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public 13 5.85 1.91 19 6.53 2.06 8 8.13 2.36 12 5.83 2.17 33 5.42 2.15 24 5.54 2.23 10 5.20 2.35 7 4.57 2.44 9 5.22 2.68 partnerships in Bolivia? (1-To no degree at all, 10-To a very significant degree) Which of the following best describes the World Bank Group’s support in Bolivia?* (Select only one response) Office of Bilateral/ Private Sector/ Academia/ President/Prime Employee of PMU/ Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister/Minister a Ministry Consultant Agency Private Bank CSO Media Think Tank Other The World Bank Group is sufficiently selective and focuses on the 64.7% 53.6% 45.5% 52.2% 31.9% 23.3% 50.0% 22.2% 59.1% most important development challenges in Bolivia The World Bank Group is not sufficiently selective in Bolivia, and 17.6% 14.3% 27.3% 13.0% 10.6% 30.0% 16.7% 55.6% 4.5% it is involved in too many areas of development Don't know 17.6% 32.1% 27.3% 34.8% 57.4% 46.7% 33.3% 22.2% 36.4% *Significantly different between stakeholder groups 72 World Bank Group Country Opinion Survey 2016: Bolivia F. The Future Role of the World Bank Group in Bolivia Which of the following SHOULD the World Bank Group do to make itself of greater value in Bolivia? (Choose no more than TWO) Office of Bilateral/ Private Sector/ Academia/ Percentage of Respondents President/Prime Employee of PMU/ Multilateral Financial Sector/ Research Institute/ (Responses combined) Minister/Minister a Ministry Consultant Agency Private Bank CSO Media Think Tank Other Offer more innovative financial products 11.8% 20.7% 18.2% 17.4% 25.5% 20.7% 25.0% 0.0% 31.8% Ensure greater selectivity in its work 5.9% 6.9% 9.1% 8.7% 4.3% 3.4% 0.0% 11.1% 4.5% Provide more adequate data/knowledge/statistics/figures on 5.9% 13.8% 9.1% 4.3% 8.5% 13.8% 16.7% 22.2% 22.7% Bolivia’s economy Improve the competitiveness of its financing compared to 29.4% 3.4% 36.4% 4.3% 17.0% 10.3% 8.3% 11.1% 9.1% markets Reach out more to groups outside of Government* 0.0% 13.8% 9.1% 17.4% 59.6% 65.5% 33.3% 55.6% 9.1% Increase the level of capacity development in the country 29.4% 17.2% 45.5% 34.8% 25.5% 24.1% 25.0% 44.4% 22.7% Improve the quality of its experts as related to Bolivia’s specific 0.0% 13.8% 0.0% 4.3% 4.3% 0.0% 41.7% 22.2% 9.1% challenges* Offer more innovative knowledge services 11.8% 24.1% 9.1% 8.7% 10.6% 24.1% 8.3% 11.1% 18.2% Collaborate more effectively with Government clients 0.0% 6.9% 9.1% 26.1% 6.4% 20.7% 8.3% 0.0% 18.2% Work faster 17.6% 13.8% 0.0% 8.7% 6.4% 3.4% 0.0% 0.0% 9.1% Reduce the complexity of obtaining World Bank Group 52.9% 41.4% 45.5% 39.1% 10.6% 3.4% 33.3% 11.1% 9.1% financing* Increase availability of Reimbursable Advisory Services 23.5% 6.9% 9.1% 4.3% 6.4% 3.4% 0.0% 0.0% 18.2% Other 0.0% 3.4% 0.0% 8.7% 4.3% 6.9% 0.0% 11.1% 9.1% *Significantly different between stakeholder groups When considering the combination of services that the World Bank Group offers in Bolivia, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Bolivia? (Select only ONE response) Office of Bilateral/ Private Sector/ Academia/ President/Prime Employee of PMU/ Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister/Minister a Ministry Consultant Agency Private Bank CSO Media Think Tank Other Financial services 35.3% 28.6% 54.5% 34.8% 40.4% 17.2% 25.0% 11.1% 36.4% Knowledge products 0.0% 32.1% 9.1% 13.0% 19.1% 10.3% 33.3% 33.3% 18.2% Convening services 0.0% 7.1% 0.0% 13.0% 10.6% 20.7% 0.0% 33.3% 9.1% The combination is appropriate for Bolivia 52.9% 25.0% 27.3% 26.1% 19.1% 44.8% 33.3% 11.1% 31.8% Don't know 11.8% 7.1% 9.1% 13.0% 10.6% 6.9% 8.3% 11.1% 4.5% 73 World Bank Group Country Opinion Survey 2016: Bolivia G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Bolivia? (Choose no more than TWO) Office of Bilateral/ Private Sector/ Academia/ Percentage of Respondents President/Prime Employee of PMU/ Multilateral Financial Sector/ Research Institute/ (Responses combined) Minister/Minister a Ministry Consultant Agency Private Bank CSO Media Think Tank Other Social media (e.g., Facebook, blogs, Twitter, YouTube, Flickr) 29.4% 27.6% 45.5% 20.8% 6.3% 20.7% 25.0% 11.1% 31.8% International newspapers* 5.9% 6.9% 0.0% 0.0% 14.6% 0.0% 0.0% 22.2% 0.0% Local radio 0.0% 10.3% 0.0% 4.2% 2.1% 0.0% 0.0% 0.0% 0.0% International radio 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Local television 5.9% 13.8% 18.2% 0.0% 8.3% 3.4% 25.0% 0.0% 0.0% International television 0.0% 0.0% 9.1% 0.0% 8.3% 3.4% 8.3% 11.1% 0.0% Local newspapers 11.8% 24.1% 9.1% 41.7% 35.4% 17.2% 33.3% 22.2% 31.8% Internet* 88.2% 48.3% 72.7% 66.7% 56.3% 89.7% 33.3% 77.8% 54.5% Periodicals 41.2% 48.3% 36.4% 50.0% 45.8% 58.6% 50.0% 55.6% 36.4% Other 5.9% 6.9% 0.0% 4.2% 10.4% 3.4% 8.3% 0.0% 18.2% *Significantly different between stakeholder groups How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Office of Bilateral/ Private Sector/ Academia/ Percentage of Respondents President/Prime Employee of PMU/ Multilateral Financial Sector/ Research Institute/ (Responses combined) Minister/Minister a Ministry Consultant Agency Private Bank CSO Media Think Tank Other Direct contact with World Bank Group (i.e., face to face 47.1% 37.9% 27.3% 45.5% 23.4% 37.9% 33.3% 33.3% 31.8% meetings/discussions) Mobile phones 11.8% 0.0% 0.0% 0.0% 6.4% 0.0% 0.0% 0.0% 4.5% World Bank Group’s seminars/workshops/conferences* 41.2% 65.5% 81.8% 22.7% 34.0% 17.2% 33.3% 22.2% 31.8% World Bank Group’s publications and other written materials 29.4% 17.2% 9.1% 36.4% 19.1% 31.0% 41.7% 33.3% 36.4% World Bank Group’s website* 17.6% 10.3% 9.1% 22.7% 44.7% 34.5% 33.3% 66.7% 27.3% Social media (e.g., Facebook, blogs, Twitter, YouTube, Flickr)* 5.9% 17.2% 36.4% 13.6% 2.1% 17.2% 8.3% 0.0% 27.3% e-Newsletters 35.3% 44.8% 36.4% 50.0% 61.7% 58.6% 50.0% 44.4% 36.4% Other 0.0% 3.4% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups Are you aware of the World Bank Group's Access to Information Policies under which the World Bank Group discloses any information in its possession that is not on a list of exceptions? Office of Bilateral/ Private Sector/ Academia/ President/Prime Employee of PMU/ Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister/Minister a Ministry Consultant Agency Private Bank CSO Media Think Tank Other Yes 25.0% 37.0% 22.2% 30.4% 10.9% 18.5% 33.3% 22.2% 13.6% No 75.0% 63.0% 77.8% 69.6% 89.1% 81.5% 66.7% 77.8% 86.4% 74 World Bank Group Country Opinion Survey 2016: Bolivia G. Communication and Information Sharing (continued) If yes, from which of the following sources did you learn about the World Bank Group's Access to Information Policies? (Select only ONE response) Office of Bilateral/ Private Sector/ Academia/ President/Prime Employee of PMU/ Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister/Minister a Ministry Consultant Agency Private Bank CSO Media Think Tank Other World Bank Group’s seminars/workshops/conferences 50.0% 20.0% 50.0% 14.3% 40.0% 20.0% 0.0% 50.0% 0.0% World Bank Group’s website 50.0% 50.0% 50.0% 42.9% 40.0% 20.0% 75.0% 0.0% 33.3% World Bank Group’s e-Newsletters 0.0% 0.0% 0.0% 0.0% 20.0% 0.0% 25.0% 0.0% 0.0% News/Media 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Colleagues/Friends/Peer organizations 0.0% 20.0% 0.0% 42.9% 0.0% 20.0% 0.0% 50.0% 66.7% Other 0.0% 10.0% 0.0% 0.0% 0.0% 40.0% 0.0% 0.0% 0.0% Have you requested information from the World Bank Group on its activities in the past year?* Office of Bilateral/ Private Sector/ Academia/ President/Prime Employee of PMU/ Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister/Minister a Ministry Consultant Agency Private Bank CSO Media Think Tank Other Yes 29.4% 31.0% 0.0% 45.8% 8.3% 28.6% 18.2% 25.0% 22.7% No 70.6% 69.0% 100.0% 54.2% 91.7% 71.4% 81.8% 75.0% 77.3% *Significantly different between stakeholder groups Were you able to obtain this information? Office of Bilateral/ Private Sector/ Academia/ President/Prime Employee of PMU/ Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister/Minister a Ministry Consultant Agency Private Bank CSO Media Think Tank Other Yes 100.0% 90.0% 0.0% 90.9% 100.0% 75.0% 100.0% 66.7% 100.0% No 0.0% 10.0% 0.0% 9.1% 0.0% 25.0% 0.0% 33.3% 0.0% Do you use/have you used the World Bank Group website? Office of Bilateral/ Private Sector/ Academia/ President/Prime Employee of PMU/ Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister/Minister a Ministry Consultant Agency Private Bank CSO Media Think Tank Other Yes 92.9% 79.3% 77.8% 79.2% 62.5% 79.3% 54.5% 88.9% 81.8% No 7.1% 20.7% 22.2% 20.8% 37.5% 20.7% 45.5% 11.1% 18.2% Do you currently consult the World Bank Group social media sites (e.g., Facebook, blogs, Twitter, YouTube, and Flickr)?* Office of Bilateral/ Private Sector/ Academia/ President/Prime Employee of PMU/ Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister/Minister a Ministry Consultant Agency Private Bank CSO Media Think Tank Other Yes 14.3% 27.6% 44.4% 12.5% 12.5% 34.6% 45.5% 0.0% 9.1% No 85.7% 72.4% 55.6% 87.5% 87.5% 65.4% 54.5% 100.0% 90.9% *Significantly different between stakeholder groups 75 World Bank Group Country Opinion Survey 2016: Bolivia G. Communication and Information Sharing (continued) Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Office of Bilateral/ Private Sector/ Academia/ President/Prime Employee of Multilateral Financial Sector/ Research Institute/ Minister/Minister a Ministry PMU/Consultant Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD When I need information from the World Bank Group I 16 6.81 1.76 26 7.12 2.37 11 5.82 2.89 23 7.22 2.17 37 5.51 3.11 27 6.19 2.69 12 5.92 2.81 9 6.78 2.44 21 7.29 1.71 know how to find it The World Bank Group’s social media channels (e.g., blogs, Facebook, Twitter, YouTube, Flickr) are valuable 12 6.58 2.54 16 6.31 2.30 10 5.90 3.00 14 6.43 2.68 21 5.67 2.37 21 5.86 2.43 10 5.80 2.94 6 5.50 3.51 15 7.07 1.71 sources of information about the institution The World Bank Group is responsive to my information 10 5.60 2.17 20 7.30 1.95 9 6.67 2.50 18 7.28 2.61 19 6.32 2.14 18 6.67 2.87 7 4.86 2.73 3 8.00 1.73 13 7.92 1.71 requests and inquiries 76 World Bank Group Country Opinion Survey 2016: Bolivia H. Background Information Currently, do you professionally collaborate/work with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country?* (Select only ONE response) Office of Bilateral/ Private Sector/ Academia/ President/Prime Employee of PMU/ Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister/Minister a Ministry Consultant Agency Private Bank CSO Media Think Tank Other Yes 38.9% 57.6% 72.7% 48.0% 12.7% 17.1% 0.0% 9.1% 37.5% No 61.1% 42.4% 27.3% 52.0% 87.3% 82.9% 100.0% 90.9% 62.5% *Significantly different between stakeholder groups Which of the following agencies of the World Bank Group do you primarily engage with in Bolivia?* (Select only ONE response) Office of Bilateral/ Private Sector/ Academia/ President/Prime Employee of PMU/ Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister/Minister a Ministry Consultant Agency Private Bank CSO Media Think Tank Other The World Bank (IBRD/IDA) 76.5% 90.6% 100.0% 91.3% 35.9% 72.4% 80.0% 90.9% 63.6% The International Finance Corporation (IFC) 11.8% 6.3% 0.0% 4.3% 38.5% 13.8% 0.0% 0.0% 0.0% The Multilateral Investment Guarantee Agency (MIGA) 0.0% 0.0% 0.0% 0.0% 2.6% 0.0% 0.0% 0.0% 0.0% Other 11.8% 3.1% 0.0% 4.3% 23.1% 13.8% 20.0% 9.1% 36.4% *Significantly different between stakeholder groups Do your projects involve both the World Bank and the IFC? Office of Bilateral/ Private Sector/ Academia/ President/Prime Employee of PMU/ Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister/Minister a Ministry Consultant Agency Private Bank CSO Media Think Tank Other Yes 11.8% 18.8% 30.0% 26.1% 3.9% 9.1% 8.3% 10.0% 4.8% No 88.2% 81.3% 70.0% 73.9% 96.1% 90.9% 91.7% 90.0% 95.2% If yes, what was your view of how the two institutions work together in Bolivia? (Select only ONE response) Office of Bilateral/ Private Sector/ Academia/ President/Prime Employee of PMU/ Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister/Minister a Ministry Consultant Agency Private Bank CSO Media Think Tank Other The two institutions work well together 50.0% 28.6% 100.0% 25.0% 66.7% 25.0% 0.0% 50.0% 100.0% The way the two institutions work together needs improvement 50.0% 28.6% 0.0% 37.5% 0.0% 25.0% 100.0% 50.0% 0.0% The two institutions do not work well together 0.0% 14.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Don't know 0.0% 28.6% 0.0% 37.5% 33.3% 50.0% 0.0% 0.0% 0.0% 77 World Bank Group Country Opinion Survey 2016: Bolivia H. Background Information (continued) Which of the following describes most of your exposure to the World Bank Group in Bolivia? (Choose no more than TWO) Office of Bilateral/ Private Sector/ Academia/ Percentage of Respondents President/Prime Employee of PMU/ Multilateral Financial Sector/ Research Institute/ (Responses combined) Minister/Minister a Ministry Consultant Agency Private Bank CSO Media Think Tank Other Observer* 50.0% 19.4% 8.3% 32.0% 52.2% 34.4% 33.3% 18.2% 31.8% Use World Bank Group reports/data* 16.7% 19.4% 16.7% 48.0% 34.8% 46.9% 75.0% 72.7% 27.3% Engage in World Bank Group related/sponsored events/activities 33.3% 45.2% 50.0% 52.0% 21.7% 28.1% 25.0% 27.3% 50.0% Collaborate as part of my professional duties* 11.1% 51.6% 41.7% 28.0% 6.5% 9.4% 0.0% 18.2% 13.6% Use World Bank Group website for information, data, research, 27.8% 12.9% 8.3% 12.0% 26.1% 40.6% 33.3% 27.3% 31.8% etc. *Significantly different between stakeholder groups What’s your gender?* Office of Bilateral/ Private Sector/ Academia/ President/Prime Employee of PMU/ Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister/Minister a Ministry Consultant Agency Private Bank CSO Media Think Tank Other Female 44.4% 14.7% 25.0% 37.5% 12.5% 34.3% 25.0% 18.2% 54.2% Male 55.6% 85.3% 75.0% 62.5% 87.5% 65.7% 75.0% 81.8% 45.8% *Significantly different between stakeholder groups 78 World Bank Group Country Opinion Survey 2016: Bolivia Appendix C: Responses to Indicator Questions by Geographic Location19  La Paz-El Alto N=191 Other N=38 B. Overall Attitudes toward the World Bank Group La Paz-El Alto Other N Mean SD N Mean SD Overall, please rate your impression of the World Bank 164 6.61 2.06 28 6.36 2.25 Group’s effectiveness in Bolivia (1-Not effective at all, 10-Very effective) To what extent do you agree with the following statements about the World Bank Group’s work in Bolivia? (1-Strongly disagree, 10-Strongly agree) La Paz-El Alto Other N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 165 5.92 2.08 29 5.90 2.38 development in Bolivia The World Bank Group’s work is aligned with what I consider 159 6.06 2.09 28 5.64 2.13 the development priorities for Bolivia To what extent is the World Bank Group an effective development partner in Bolivia, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) La Paz-El Alto Other N Mean SD N Mean SD Responsiveness to needs 151 5.97 1.93 23 6.00 1.73 Flexibility (in terms of the institution’s products and services) 139 5.08 1.90 21 5.19 2.02 Flexibility (in terms of changing country circumstances) 151 5.42 2.03 20 5.60 2.19 Being inclusive 148 5.70 1.94 22 6.14 2.53 Openness (sharing data and other information) 153 6.76 2.02 24 6.79 1.96 Collaboration with the Government 148 6.76 2.02 25 6.72 2.15 The speed in which it gets things accomplished on the 135 5.30 2.04 22 5.41 1.97 ground Ease of access to the people at the World Bank Group who 141 6.13 2.44 22 5.55 2.60 are making decisions important to my work Collaboration with civil society 128 5.54 2.30 21 5.67 2.03 Staff accessibility 141 6.11 2.40 22 5.82 2.30 Collaboration with other donors and development partners 121 6.23 1.97 20 6.55 1.57 Collaboration with the private sector 118 5.80 2.12 23 5.52 2.29 Straightforwardness and honesty 147 6.92 2.02 23 7.13 1.84 Treating clients and stakeholders in Bolivia with respect 145 7.37 1.93 25 7.60 1.50 Being a long-term partner 141 7.18 2.25 24 7.38 2.08 19 229 respondents provided information about their geographic location. These respondents were included in the analysis presented in this appendix. 79 World Bank Group Country Opinion Survey 2016: Bolivia C. World Bank Group’s Effectiveness and Results La Paz-El Alto Other N Mean SD N Mean SD To what extent does the World Bank Group’s work help to 147 6.08 1.82 25 6.00 1.73 achieve development results in Bolivia? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Bolivia? (1-Strongly disagree, 10-Strongly agree) La Paz-El Alto Other N Mean SD N Mean SD The World Bank Group's financial instruments meet the 143 6.03 2.04 27 6.07 1.73 needs of Bolivia The World Bank Group meets Bolivia’s needs for knowledge 150 6.29 2.07 26 5.77 1.97 services D. The World Bank Group’s Knowledge Work and Activities In Bolivia, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) La Paz-El Alto Other N Mean SD N Mean SD Are adaptable to Bolivia’s specific development challenges 139 6.17 2.02 21 6.52 1.91 and country circumstances La Paz-El Alto Other N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to 145 6.57 2.03 24 6.63 1.95 development results in your country? Overall, how would you rate the technical quality of the World 157 7.25 1.79 22 7.50 1.74 Bank Group's knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) La Paz-El Alto Other N Mean SD N Mean SD The World Bank Group takes decisions quickly in Bolivia 104 5.91 2.30 20 5.90 1.89 Where country systems are adequate, the World Bank Group 78 6.23 2.38 15 7.20 2.14 makes appropriate use of them 80 World Bank Group Country Opinion Survey 2016: Bolivia Appendix D: Responses to Selected Questions by Level of Collaboration with the World Bank Group20 Note that this appendix presents comparative analysis of the data from those respondents who collaborate with the WBG vs. those respondents who do not collaborate with the WBG and covers the following selected questions from the FY16 Bolivia COS questionnaire: All 10-point scale questions and question B12 “When thinking about how the World Bank Group can have the most impact on development results in Bolivia, in which sectoral areas do you believe the World Bank Group should focus most of its resources in Bolivia?” Collaborating with the WBG N=69 Not collaborating with the WBG N=156 B. Overall Attitudes toward the World Bank Group How familiar are you with the work of these organizations in Bolivia? (1-Not familiar at all, 10-Extremely familiar) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD World Bank Group (WBG)* 69 7.30 1.90 149 5.77 2.29 Inter-American Development Bank (IDB/BID) 66 6.68 2.05 147 6.31 2.22 Latin American Development Bank (CAF) 65 6.34 2.23 145 6.48 2.25 Economic Commission for Latin America and the Caribbean 64 4.52 2.33 143 5.28 2.27 (CEPAL)* United Nations Development Program (PNUD) 65 5.68 2.48 143 6.03 2.30 *Significantly different between collaborators and non-collaborators Overall, please rate your impression of the effectiveness of these organizations in Bolivia. (1-Not effective at all, 10-Extremely effective) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD World Bank Group (WBG)* 65 7.54 1.85 124 6.03 2.01 Inter-American Development Bank (IDB/BID)* 61 7.31 1.50 131 6.47 1.85 Latin American Development Bank (CAF) 59 7.20 2.03 126 6.87 1.72 Economic Commission for Latin America and the Caribbean 42 5.38 2.29 110 5.20 1.77 (CEPAL) United Nations Development Program (PNUD) 53 5.87 2.10 127 5.91 1.96 *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help Bolivia solve its most complicated 65 7.89 1.40 118 6.85 1.99 development challenges?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators 20Only 225 respondents provided information about their level of collaboration with the World Bank Group (question H3 in the questionnaire). Therefore, only these respondents were included in the analysis presented in this appendix. 81 World Bank Group Country Opinion Survey 2016: Bolivia B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Bolivia, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Bolivia? (Choose no more than THREE) Percentage of Respondents Collaborating with Not collaborating (Responses combined) the WBG with the WBG Health 14.7% 24.7% Crime and violence 2.9% 2.7% Reduce transport costs and increase connectivity of isolated communities to the national 5.9% 4.8% road network Agricultural development 19.1% 9.6% Global/regional integration 1.5% 1.4% Job creation/employment 27.9% 34.2% Strengthen institutional capacity to improve public resource management 17.6% 20.5% Social protection 1.5% 2.1% Rural development* 27.9% 8.9% Foreign direct investment 4.4% 8.2% Education* 14.7% 40.4% Hydroelectric energy 2.9% 2.1% Gender equity 1.5% 2.7% Financial markets 1.5% 0.7% Urban development 1.5% 2.7% Productive complexes 11.8% 7.5% Economic growth, fiscal sustainability and resilience to economic shocks 10.3% 19.9% Private sector development 8.8% 11.6% Access to basic services* 19.1% 6.2% Food security 11.8% 6.2% Environmental sustainability and resilience to climate change* 22.1% 9.6% Information and communications technology 0.0% 4.1% Trade and exports 2.9% 2.7% Equality of opportunity 8.8% 5.5% Law and justice 1.5% 6.2% Regulatory framework 2.9% 1.4% Communicable/non-communicable diseases 0.0% 0.0% Natural resource management 0.0% 4.1% Poverty reduction* 30.9% 16.4% Anti corruption 4.4% 6.8% Disaster management 1.5% 0.7% Economic diversification 16.2% 21.2% *Significantly different between collaborators and non-collaborators 82 World Bank Group Country Opinion Survey 2016: Bolivia B. Overall Attitudes toward the World Bank Group (continued) To what extent do you agree with the following statements about the World Bank Group’s work in Bolivia? (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 64 6.84 2.08 127 5.40 1.99 development in Bolivia* The World Bank Group’s work is aligned with what I consider 65 7.02 1.91 119 5.38 1.96 the development priorities for Bolivia* *Significantly different between collaborators and non-collaborators To what extent is the World Bank Group an effective development partner in Bolivia, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Responsiveness to needs* 61 6.77 1.84 110 5.51 1.80 Flexibility (in terms of the institution’s products and services)* 59 5.68 2.01 98 4.69 1.73 Flexibility (in terms of changing country circumstances)* 60 6.07 2.04 108 5.06 1.96 Being inclusive* 58 6.47 2.15 109 5.34 1.82 Openness (sharing data and other information)* 62 7.19 1.97 112 6.49 2.00 Collaboration with the Government* 60 7.60 1.65 110 6.25 2.06 The speed in which it gets things accomplished on the 55 6.09 2.11 100 4.85 1.85 ground* Ease of access to the people at the World Bank Group who 62 7.40 2.28 99 5.16 2.17 are making decisions important to my work* Collaboration with civil society* 50 6.78 2.08 97 4.87 2.05 Staff accessibility* 61 7.36 2.15 100 5.24 2.17 Collaboration with other donors and development partners* 47 7.02 1.81 93 5.88 1.86 Collaboration with the private sector* 41 6.66 1.84 98 5.32 2.13 Straightforwardness and honesty* 58 7.60 1.54 109 6.56 2.12 Treating clients and stakeholders in Bolivia with respect* 59 8.14 1.51 109 7.00 1.94 Being a long-term partner* 57 8.18 1.78 107 6.68 2.28 *Significantly different between collaborators and non-collaborators 83 World Bank Group Country Opinion Survey 2016: Bolivia C. World Bank Group’s Effectiveness and Results How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Bolivia? (1-Not effective at all, 10-Very effective) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Gender equity* 33 7.09 1.57 45 5.62 1.91 Information and communications technology* 26 7.19 1.77 46 6.11 2.00 Reduce transport costs and increase connectivity of isolated 29 7.28 1.53 48 6.29 1.84 communities to the national road network* Crime and violence* 14 6.21 1.81 33 4.91 2.02 Law and justice* 15 6.73 2.05 48 4.96 2.16 Urban development* 29 7.28 1.31 56 5.98 1.93 Economic diversification* 30 7.27 1.28 58 5.55 1.92 Regulatory framework 33 6.76 1.62 51 5.90 2.11 Communicable/non-communicable diseases 15 6.47 2.07 39 5.90 1.71 Poverty reduction* 52 7.40 1.33 87 6.06 1.81 Anti corruption* 24 6.79 1.91 58 4.79 1.97 Private sector development 26 6.23 2.03 69 5.80 2.11 Foreign direct investment 21 6.19 2.20 51 6.06 1.92 Productive complexes 32 6.69 1.45 51 5.96 2.25 Trade and exports 24 6.38 2.00 45 5.91 2.15 Economic growth, fiscal sustainability and resilience to 33 6.94 1.71 62 6.11 1.97 economic shocks* Health* 35 7.29 1.18 62 6.13 2.00 Disaster management* 36 7.11 1.26 58 6.28 2.18 Strengthen institutional capacity to improve public resource 47 6.79 1.74 64 6.00 2.10 management* Job creation/employment* 34 6.88 1.41 59 5.53 2.09 Financial markets 24 6.33 2.24 55 5.44 2.19 Equality of opportunity* 35 6.86 1.67 49 5.94 2.02 Hydroelectric energy 19 6.58 1.43 38 5.68 2.31 Rural development* 48 7.48 1.81 60 6.02 2.14 Global/regional integration 21 6.95 1.32 45 6.29 2.17 Food security* 34 7.29 1.61 52 5.65 1.85 Education* 34 7.26 1.21 53 5.91 2.00 Social protection 19 6.84 1.68 39 6.03 1.99 Environmental sustainability and resilience to climate 46 7.59 1.75 59 6.47 1.85 change* Agricultural development* 42 7.50 1.63 56 5.91 2.05 Access to basic services* 45 7.58 1.32 61 6.61 1.97 Natural resource management* 22 7.00 1.45 40 5.95 2.15 *Significantly different between collaborators and non-collaborators 84 World Bank Group Country Opinion Survey 2016: Bolivia C. World Bank Group’s Effectiveness and Results (continued) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent does the World Bank Group’s work help to 63 6.89 1.75 107 5.55 1.63 achieve development results in Bolivia?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators To what extent do you agree with the following statements about the World Bank Group in Bolivia? (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD The World Bank Group's financial instruments meet the 59 7.07 1.85 109 5.46 1.84 needs of Bolivia* The World Bank Group meets Bolivia’s needs for knowledge 61 6.87 1.85 113 5.81 2.07 services* *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe that Bolivia received value for money from the World Bank Group’s Reimbursable Advisory 29 7.52 1.43 59 5.98 2.09 Services?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe the World Bank Group 47 6.53 1.85 77 5.65 1.96 measures and corrects its work in real time in Bolivia?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators D. The World Bank Group’s Knowledge Work and Activities In Bolivia, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Are timely* 58 7.03 1.80 98 5.88 1.85 Lead to practical solutions* 60 6.85 1.74 97 5.88 1.93 Are accessible (well written and easy to understand)* 61 7.10 1.64 102 6.34 1.97 Are translated enough into local language* 59 6.88 2.26 100 6.15 2.06 Are adaptable to Bolivia’s specific development challenges 61 6.89 1.83 97 5.78 2.03 and country circumstances* *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to 60 7.27 1.72 107 6.16 2.07 development results in your country?* Overall, how would you rate the technical quality of the World 63 7.68 1.71 114 7.04 1.79 Bank Group's knowledge work and activities?* (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between collaborators and non-collaborators 85 World Bank Group Country Opinion Survey 2016: Bolivia E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD The World Bank Group disburses funds promptly* 54 7.26 2.31 59 5.31 2.05 The World Bank Group effectively monitors and evaluates the 58 7.59 2.09 80 6.45 1.81 projects and programs it supports* The World Bank Group’s approvals and reviews are done in a 54 6.93 2.24 76 5.89 2.07 timely fashion* The World Bank Group’s “Safeguard Policy” requirements are 48 7.04 2.26 57 5.81 2.06 reasonable* The World Bank Group’s conditions on its lending are 46 7.07 2.05 80 5.97 1.96 reasonable* The World Bank Group takes decisions quickly in Bolivia* 47 6.83 2.07 75 5.28 2.14 Working with the World Bank Group increases Bolivia's 55 7.18 2.01 87 5.69 2.13 institutional capacity* Where country systems are adequate, the World Bank Group 37 6.78 2.81 54 6.07 2.00 makes appropriate use of them The World Bank Group provides effective implementation 55 7.40 2.16 71 6.54 2.02 support* *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public 41 6.71 2.17 93 5.31 2.18 partnerships in Bolivia?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators G. Communication and Information Sharing Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD When I need information from the World Bank Group I know 62 7.23 2.32 120 6.09 2.61 how to find it* The World Bank Group’s social media channels are valuable 42 6.29 2.50 84 6.08 2.47 sources of information about the institution The World Bank Group is responsive to my information 50 7.52 1.95 66 6.21 2.56 requests and inquiries* *Significantly different between collaborators and non-collaborators 86 World Bank Group Country Opinion Survey 2016: Bolivia Appendix E: Responses to Selected Questions by Year21 All data presented in this appendix are weighted. As a result, means of the FY 2016 data and the total number of respondents indicated will be slightly different from the aggregated responses in Appendix A. Similarly, responses from FY 2014 respondents and the total number of respondents indicated may differ from those reported in the FY 2014 COS report. FY 2014 Number of comparable respondents = 149  FY 2016 Number of comparable respondents = 221 By weighting, the FY 2014 and FY 2016 samples have the same stakeholder composition and thus are comparable. The weighted percentage of a stakeholder group is determined by the extent to which the World Bank Group interacts with them in the country and the percentage this group usually makes up in the past aggregated annual global data. The weighted stakeholder breakdown is presented below: Percentage of Respondents FY 2014 FY 2016 Office of the President/Prime Minister/Minister 10% 10% Government institutions 25% 25% Local Government 5% 5% Bilateral/multilateral agencies 10% 10% Civil society 20% 20% Private sector 15% 15% Academia 10% 10% Media 5% 5% A. General Issues Facing Bolivia In general would you say that Bolivia is headed in…? Percentage of Respondents FY 2014 FY 2016 The right direction 59.9% 53.2% The wrong direction 19.7% 24.1% Not sure 20.4% 22.7% B. Overall Attitudes toward the World Bank Group How familiar are you with the work of these organizations in Bolivia? (1-Not familiar at all, 10-Extremely familiar) FY 2014 FY 2016 N Mean SD N Mean SD World Bank Group (WBG) 148 6.80 2.13 213 6.40 2.23 Inter-American Development Bank (IDB/BID) 146 6.61 2.07 210 6.46 2.12 Latin American Development Bank (CAF) 146 6.86 2.40 204 6.45 2.19 Overall, please rate your impression of the effectiveness of these organizations in Bolivia. (1-Not effective at all, 10-Extremely effective) FY 2014 FY 2016 N Mean SD N Mean SD World Bank Group (WBG) 142 6.46 1.93 187 6.57 2.08 Inter-American Development Bank (IDB/BID) 137 6.67 1.66 190 6.68 1.80 Latin American Development Bank (CAF) 130 7.21 1.96 182 6.93 1.81 21 Only those questions that were asked in the FY 2014 and FY 2016 country opinion surveys, with similar response scales/options, are presented. 87 World Bank Group Country Opinion Survey 2016: Bolivia B. Overall Attitudes toward the World Bank Group (continued) FY 2014 FY 2016 N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help Bolivia solve its most complicated 129 7.43 1.76 183 7.19 1.88 development challenges? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group’s work in Bolivia? (1-Strongly disagree, 10-Strongly agree) FY 2014 FY 2016 N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 140 6.45 2.11 189 5.91 2.15 development in Bolivia* The World Bank Group’s work is aligned with what I consider 136 6.39 1.95 179 5.96 2.10 the development priorities for Bolivia *Significantly different between FY2016 and FY2014 To what extent is the World Bank Group an effective development partner in Bolivia, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) FY 2014 FY 2016 N Mean SD N Mean SD Responsiveness to needs 120 6.19 2.01 172 5.95 1.94 Flexibility (in terms of the institution’s products and services)* 120 5.92 2.02 157 5.07 1.94 Flexibility (in terms of changing country circumstances)* 125 6.19 2.05 166 5.32 2.10 Being inclusive* 123 6.60 1.94 167 5.69 2.04 Openness (sharing data and other information) 125 6.84 2.05 174 6.80 1.99 Collaboration with the Government* 126 7.67 1.72 168 6.74 1.98 The speed in which it gets things accomplished on the 113 5.69 1.99 156 5.24 2.03 ground Ease of access to the people at the World Bank Group who 127 6.93 2.31 165 6.04 2.43 are making decisions important to my work* Collaboration with civil society* 112 6.33 2.07 148 5.50 2.36 Staff accessibility* 129 6.98 2.26 163 6.02 2.40 Collaboration with other donors and development partners* 100 7.30 1.87 143 6.29 1.88 Collaboration with the private sector 83 6.23 2.22 138 5.76 2.18 Straightforwardness and honesty 126 7.01 2.11 167 6.95 1.96 Treating clients and stakeholders in Bolivia with respect 125 7.80 1.77 168 7.39 1.88 Being a long-term partner 123 7.47 1.87 159 7.21 2.23 *Significantly different between FY2016 and FY2014 88 World Bank Group Country Opinion Survey 2016: Bolivia C. World Bank Group’s Effectiveness and Results How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Bolivia? (1-Not effective at all, 10-Very effective) FY 2014 FY 2016 N Mean SD N Mean SD Gender equity 69 6.13 2.22 79 6.28 1.90 Crime and violence 50 4.81 2.51 48 5.14 2.07 Law and justice 59 5.12 2.22 64 5.25 2.30 Urban development 79 6.51 2.11 87 6.48 1.89 Regulatory framework 73 5.92 2.32 85 6.26 1.90 Poverty reduction 99 6.81 2.06 140 6.57 1.80 Anti corruption 65 5.92 2.65 81 5.39 2.21 Private sector development 74 5.67 2.24 95 5.96 2.11 Foreign direct investment* 69 5.51 2.37 74 6.24 2.00 Economic growth 87 6.28 2.10 98 6.40 1.98 Disaster management 70 6.42 2.20 96 6.56 1.97 Job creation/employment 77 6.14 2.13 92 5.94 1.98 Rural development 80 6.78 2.00 112 6.68 2.16 Global/regional integration* 60 5.60 2.37 67 6.51 1.96 Education 78 6.15 2.28 88 6.45 1.85 Social protection 64 5.91 2.28 57 6.31 1.90 Natural resource management 57 5.44 2.43 65 6.21 2.07 *Significantly different between FY2016 and FY2014 FY 2014 FY 2016 N Mean SD N Mean SD To what extent does the World Bank Group’s work help to 136 6.64 1.86 168 6.04 1.81 achieve development results in Bolivia?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between FY2016 and FY2014 To what extent do you agree with the following statements about the World Bank Group in Bolivia? (1-Strongly disagree, 10-Strongly agree) FY 2014 FY 2016 N Mean SD N Mean SD The World Bank Group's financial instruments meet the 135 6.38 1.88 166 6.04 2.03 needs of Bolivia The World Bank Group meets Bolivia’s needs for knowledge 119 6.00 1.83 172 6.20 2.06 services FY 2014 FY 2016 N Mean SD N Mean SD To what extent do you believe the World Bank Group 103 6.08 1.89 123 6.08 1.96 measures and corrects its work in real time in Bolivia? (1-To no degree at all, 10-To a very significant degree) 89 World Bank Group Country Opinion Survey 2016: Bolivia D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? Percentage of Respondents FY 2014 FY 2016 Weekly 4.0% 3.5% Monthly 18.1% 21.2% A few times a year 47.0% 41.4% Rarely 24.8% 27.3% Never 6.0% 6.6% In Bolivia, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) FY 2014 FY 2016 N Mean SD N Mean SD Are timely 117 6.34 2.07 155 6.29 1.90 Lead to practical solutions 114 6.27 2.00 156 6.25 1.90 Are accessible (well written and easy to understand) 125 6.67 1.79 162 6.68 1.86 Are translated enough into local language 106 6.14 2.11 157 6.39 2.19 Are adaptable to Bolivia’s specific development challenges 118 6.40 1.96 156 6.13 2.05 and country circumstances FY 2014 FY 2016 N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to 125 6.33 1.93 164 6.51 1.99 development results in your country? Overall, how would you rate the technical quality of the World 131 7.25 1.75 175 7.28 1.77 Bank Group's knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) FY 2014 FY 2016 N Mean SD N Mean SD The World Bank Group disburses funds promptly 114 6.18 2.41 The World Bank Group effectively monitors and evaluates the 114 6.90 1.86 139 6.94 2.03 projects and programs it supports The World Bank Group’s approvals and reviews are done in a 131 6.32 2.23 timely fashion The World Bank Group’s “Safeguard Policy” requirements are 104 6.34 2.26 reasonable The World Bank Group’s conditions on its lending are 124 6.40 2.07 reasonable The World Bank Group takes decisions quickly in Bolivia 110 5.95 2.07 124 5.90 2.28 Working with the World Bank Group increases Bolivia's 142 6.26 2.26 institutional capacity Where country systems are adequate, the World Bank Group 80 6.64 2.14 92 6.57 2.28 makes appropriate use of them The World Bank Group provides effective implementation 97 6.81 2.08 126 6.93 2.15 support 90 World Bank Group Country Opinion Survey 2016: Bolivia G. Communication and Information Sharing Are you aware of the World Bank Group's Access to Information Policies under which the World Bank Group discloses any information in its possession that is not on a list of exceptions? Percentage of Respondents FY 2014 FY 2016 Yes 26.4% 22.4% No 73.6% 77.6% Do you use/have you used the World Bank Group website? Percentage of Respondents FY 2014 FY 2016 Yes 74.0% 77.5% No 26.0% 22.5% Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) FY 2014 FY 2016 N Mean SD N Mean SD When I need information from the World Bank Group I know 130 6.78 2.27 178 6.55 2.46 how to find it The World Bank Group’s social media channels (e.g., blogs, Facebook, Twitter, YouTube, Flickr) are valuable sources of 99 5.94 2.42 127 6.13 2.52 information about the institution The World Bank Group is responsive to my information 108 6.79 2.25 114 6.83 2.42 requests and inquiries 91 World Bank Group Country Opinion Survey 2016: Bolivia Appendix F: Indicator Questions as a Function of Exposure to the World Bank Group Currently, do you professionally Which of the following describes most of your exposure to the World Bank Group in Bolivia? (Choose no more than TWO) collaborate/work with the World Bank Indicator Question Group in your country? Observer Use WB reports/data Engage in WB activities Collaborate Use WB website Not collaborating Collaborating with No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean with the WBG the WBG Overall effectiveness of the World Bank Group (WBG) in 6.03 7.54 6.72 6.36 6.73 6.40 6.32 7.06 6.49 7.03 6.59 6.66 Bolivia Overall the World Bank Group currently plays a relevant 5.40 6.84 6.17 5.46 5.91 6.01 5.61 6.47 5.69 7.00 5.95 5.94 role in development in Bolivia The World Bank Group’s work is aligned with what I 5.38 7.02 6.26 5.45 6.06 5.91 5.73 6.45 5.75 6.95 5.98 6.06 consider the development priorities for Bolivia Responsiveness to needs 5.51 6.77 6.22 5.36 6.00 5.95 5.64 6.55 5.77 6.69 6.06 5.78 Flexibility (in terms of the institution’s products and 4.69 5.68 5.39 4.39 5.15 4.98 4.72 5.69 4.90 5.69 5.18 4.85 services) Flexibility (in terms of changing country circumstances) 5.06 6.07 5.65 4.83 5.28 5.67 4.95 6.16 5.33 5.72 5.52 5.14 Being inclusive 5.34 6.47 6.03 5.13 5.94 5.43 5.32 6.48 5.53 6.48 5.80 5.64 Openness (sharing data and other information) 6.49 7.19 6.92 6.42 6.78 6.75 6.58 7.07 6.66 7.16 6.77 6.79 Collaboration with the Government 6.25 7.60 6.99 6.22 6.73 6.83 6.48 7.23 6.60 7.37 6.86 6.50 The speed in which it gets things accomplished on the 4.85 6.09 5.55 4.74 5.37 5.24 5.03 5.77 5.11 5.97 5.33 5.29 ground Ease of access to the people at the World Bank Group 5.16 7.40 6.47 5.17 6.16 5.95 5.45 6.98 5.74 7.29 6.24 5.58 who are making decisions important to my work Collaboration with civil society 4.87 6.78 5.83 4.85 5.76 5.22 5.07 6.32 5.30 6.59 5.81 4.88 Staff accessibility 5.24 7.36 6.44 5.17 6.17 5.87 5.47 6.89 5.77 7.09 6.20 5.70 Collaboration with other donors and development 5.88 7.02 6.47 5.78 6.24 6.35 6.01 6.68 6.10 6.97 6.40 6.00 partners Collaboration with the private sector 5.32 6.66 6.07 5.19 5.71 5.90 5.34 6.44 5.58 7.05 5.90 5.47 Straightforwardness and honesty 6.56 7.60 7.27 6.14 6.98 6.81 6.66 7.39 6.69 7.70 6.99 6.73 Treating clients and stakeholders in Bolivia with respect 7.00 8.14 7.54 7.15 7.56 7.19 7.18 7.83 7.25 8.06 7.45 7.36 Being a long-term partner 6.68 8.18 7.57 6.33 7.10 7.36 7.05 7.44 6.91 8.33 7.20 7.21 To what extent does the World Bank Group’s work help 5.55 6.89 6.33 5.42 6.09 6.00 5.71 6.60 5.84 6.91 6.17 5.75 to achieve development results in Bolivia? The World Bank Group's financial instruments (i.e., investment lending, Development Policy Loan, Trust 5.46 7.07 6.31 5.47 5.94 6.19 5.68 6.58 5.79 7.03 6.13 5.73 Funds, Program 4 Result, etc.) meet the needs of Bolivia The World Bank Group meets Bolivia’s needs for knowledge services (e.g., research, analysis, data, 5.81 6.87 6.52 5.39 6.10 6.27 5.83 6.74 5.95 6.92 6.28 5.85 technical assistance) The World Bank Group’s knowledge work and activities are adaptable to Bolivia’s specific development 5.78 6.89 6.36 5.76 6.17 6.21 6.04 6.42 5.97 6.87 6.16 6.24 challenges and country circumstances Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities 6.16 7.27 6.87 5.94 6.46 6.79 6.22 7.16 6.48 7.00 6.70 6.30 make to development results in your country? Overall, how would you rate the technical quality of the 7.04 7.68 7.49 6.87 7.28 7.33 7.08 7.65 7.17 7.76 7.34 7.17 World Bank Group's knowledge work and activities? The World Bank Group takes decisions quickly in Bolivia 5.28 6.83 6.12 5.26 6.01 5.62 5.49 6.38 5.63 6.66 5.88 5.86 Where country systems (e.g., procurement, financial management, etc.) are adequate, the World Bank Group 6.07 6.78 6.52 5.92 6.43 6.19 6.27 6.46 6.20 6.79 6.19 6.83 makes appropriate use of them Yellow highlight indicates significant difference between Yes and No means. 92 World Bank Group Country Opinion Survey 2016: Bolivia Appendix G: Bolivia FY 2016 Questionnaire World Bank Group Country Survey FY16 – Bolivia The World Bank Group is interested in gauging the views of clients and partners who are either involved in development in Bolivia or who observe activities related to social and economic development. The following survey will give the World Bank Group’s team that works in Bolivia, greater insight into how the Bank’s work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders, and to develop more effective strategies that support development in Bolivia. A local independent firm has been hired to oversee the logistics of this survey. This ensures anonymity and confidentiality. We hope you’ll be candid. Finally, the survey relates to the World Bank Group’s work. The World Bank Group consists of IBRD, IDA, IFC, MIGA, and ICSID. When responding to the survey, please consider the area of the World Bank Group with which you are most familiar. To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. SECTION A: GENERAL ISSUES FACING BOLIVIA A1. In general would you say that Bolivia is headed in ... ? 1 The right direction 2 The wrong direction 3 Not sure 93 World Bank Group Country Opinion Survey 2016: Bolivia SECTION A: GENERAL ISSUES A2. Listed below are a number of development priorities in Bolivia. Please identify which of the following you consider the most important development priorities in Bolivia? (Choose no more than THREE) 1 Global/regional integration 17 Education 2 Food security 18 Agricultural development Strengthen institutional capacity to improve public 3 19 Trade and exports resource management Social protection (e.g., pensions, targeted social 4 20 Crime and violence assistance) 5 Gender equity 21 Anti corruption 6 Private sector development 22 Law and justice (e.g., judicial system) 7 Foreign direct investment 23 Regulatory framework 8 Urban development 24 Communicable/non-communicable diseases Job creation/employment (opportunities for Economic growth, fiscal sustainability and resilience 9 income generation, market access, and sustainable 25 to economic shocks intensification) 10 Rural development 26 Disaster management 11 Financial markets 27 Information and communications technology 12 Equality of opportunity (i.e., equity) 28 Economic diversification (beyond commodities) 13 Health 29 Hydroelectric energy Environmental sustainability and resilience to 14 30 Productive complexes climate change Access to basic services (e.g., water and sanitation, 15 Poverty reduction 31 electricity, others) Reduce transport costs and increase connectivity of 16 32 Natural resource management (e.g., oil, gas, mining) isolated communities to the national road network 94 World Bank Group Country Opinion Survey 2016: Bolivia SECTION A: GENERAL ISSUES A3. The World Bank Group has committed itself to twin goals: ending extreme poverty by 2030 and boosting shared prosperity. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Bolivia? (Choose no more than THREE) Access to basic services (e.g., water and sanitation, 1 17 Anti corruption electricity, others) 2 Equality of opportunity (i.e., equity) 18 Education 3 Rural development 19 Foreign direct investment Environmental sustainability and resilience to 4 20 Hydroelectric energy climate change Strengthen institutional capacity to improve public 5 Global/regional integration 21 resource management 6 Gender equity 22 Private sector development Economic growth, fiscal sustainability and resilience 7 23 Natural resource management (e.g., oil, gas, mining) to economic shocks 8 Urban development 24 Health 9 Regulatory framework 25 Agricultural development Social protection (e.g., pensions, targeted social 10 26 Disaster management assistance) Job creation/employment (opportunities for income 11 Law and justice (e.g., judicial system) 27 generation, market access, and sustainable intensification) Reduce transport costs and increase connectivity of 12 28 Financial markets isolated communities to the national road network 13 Crime and violence 29 Trade and exports 14 Communicable/non-communicable diseases 30 Food security 15 Information and communications technology 31 Productive complexes 16 Economic diversification (beyond commodities) 95 World Bank Group Country Opinion Survey 2016: Bolivia SECTION A: GENERAL ISSUES A4. The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Bolivia? (Choose no more than TWO) 1 Consistent economic growth 2 More reliable social safety net 3 Greater access to micro-finance for the poor 4 Greater voice and participation for citizens to help ensure greater accountability 5 Greater access to health and nutrition for citizens 6 Better entrepreneurial opportunities (i.e., to start small and medium sized businesses) 7 A growing middle class 8 Better opportunity for the poor who live in rural areas 9 Better opportunity for the poor who live in urban areas 10 Better employment opportunities for young people 11 Better employment opportunities for women 12 Greater equity of fiscal policy 13 Education and training that better ensure job opportunity 14 Better quality public services (e.g., water and sanitation, and electricity) 15 Other (please specify):_____________________________________ A5. Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem or not a problem at all in Bolivia? (Select only ONE response) 1 A very big problem 2 A moderately big problem 3 A small problem 4 Not a problem at all 5 Don’t know A6. In your view, is global climate change a very serious problem, somewhat serious, not too serious, or not a problem? (Select only ONE response) 1 A very serious problem 2 A somewhat serious problem 3 Not too serious problem 4 Not a problem 5 Don’t know 96 World Bank Group Country Opinion Survey 2016: Bolivia SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP How familiar are you with the work of these organizations in Bolivia? Not familiar at all Extremely familiar B1 World Bank Group (WBG) 1 2 3 4 5 6 7 8 9 10 B2 Inter-American Development Bank (IDB/BID) 1 2 3 4 5 6 7 8 9 10 B3 Development Bank of Latina-America (CAF) 1 2 3 4 5 6 7 8 9 10 Economic Commission for Latin America and B4 1 2 3 4 5 6 7 8 9 10 the Caribbean (CEPAL) United Nations Development Program B5 1 2 3 4 5 6 7 8 9 10 (PNUD) Overall, please rate your impression of the effectiveness of these organizations in Bolivia. Not effective Extremely Don't at all effective know B6 World Bank Group (WBG) 1 2 3 4 5 6 7 8 9 10 B7 Inter-American Development Bank (IDB/BID) 1 2 3 4 5 6 7 8 9 10 B8 Development Bank of Latina-America (CAF) 1 2 3 4 5 6 7 8 9 10 Economic Commission for Latin America and B9 1 2 3 4 5 6 7 8 9 10 the Caribbean (CEPAL) United Nations Development Program B10 1 2 3 4 5 6 7 8 9 10 (PNUD) B11. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Bolivia solve its most complicated development challenges? 1 2 3 4 5 6 7 8 9 10  To no degree at all To a very significant degree Don't know 97 World Bank Group Country Opinion Survey 2016: Bolivia SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B12. When thinking about how the World Bank Group can have the most impact on development results in Bolivia, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Bolivia? (Choose no more than THREE) Economic growth, fiscal sustainability and resilience 1 Health 17 to economic shocks 2 Crime and violence 18 Private sector development Reduce transport costs and increase connectivity of Access to basic services (e.g., water and sanitation, 3 19 isolated communities to the national road network electricity, others) 4 Agricultural development 20 Food security Environmental sustainability and resilience to 5 Global/regional integration 21 climate change Job creation/employment (opportunities for 6 income generation, market access, and sustainable 22 Information and communications technology intensification) Strengthen institutional capacity to improve public 7 23 Trade and exports resource management Social protection (e.g., pensions, targeted social 8 24 Equality of opportunity (i.e., equity) assistance) 9 Rural development 25 Law and justice (e.g., judicial system) 10 Foreign direct investment 26 Regulatory framework 11 Education 27 Communicable/non-communicable diseases 12 Hydroelectric energy 28 Natural resource management (e.g., oil, gas, mining) 13 Gender equity 29 Poverty reduction 14 Financial markets 30 Anti corruption 15 Urban development 31 Disaster management 16 Productive complexes 32 Economic diversification (beyond commodities) B13. When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Bolivia? Greatest Value Second Greatest Value (Choose only ONE) (Choose only ONE) 1 Policy advice, studies, analyses   2 Data and statistics   3 Convening/Facilitating   4 Financial resources   5 Capacity development   6 Technical assistance   Help to bring discipline/effective supervision to 7   implementation of investment projects 8 Mobilizing third party financial resources   9 Donor coordination   Linkage to non-Bank expertise (i.e., South-South 10   knowledge sharing) 11 Other (please specify): ________________________   98 World Bank Group Country Opinion Survey 2016: Bolivia SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B14. Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Bolivia? (Choose no more than TWO) 1 Too influenced by developed countries 2 Not exploring alternative policy options 3 Not collaborating enough with stakeholders outside the Government 4 Its advice and strategies do not lend themselves to practical problem solving 5 Not enough public disclosure of its work 6 Arrogant in its approach 7 Not client focused 8 The credibility of its knowledge/data 9 World Bank Group’s processes too complex 10 Not willing to honestly criticize policies and reform efforts in the country 11 Staff too inaccessible 12 Imposing technocratic solutions without regard to political realities 13 World Bank Group’s processes too slow (e.g., too bureaucratic in its operational policies and procedures) 14 Not aligned with other donors’ work 15 Not aligned with country priorities 16 Too aligned with country priorities, even if resources are inadequate 17 Not adequately sensitive to political/social realities in Bolivia 18 Other (please specify): __________________________________________________ 19 Don’t know B15. Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Bolivia? (Choose no more than TWO) 1 Trust Fund management 2 Knowledge products/services (analytical work, studies, surveys, etc.) 3 Capacity development 4 Technical assistance (advice, best practice, international experience, etc.) 5 Investment lending (financing specific projects) 6 Policy based lending / budget support to the Government 7 Multi-sectoral approaches 8 Other (please specify): __________________________________________________ 9 Don’t know B16. To what extent do you believe that the World Bank Group’s work and support help the poorest in Bolivia? (Select only ONE response) 1 To a fully sufficient degree 2 To a somewhat sufficient degree 3 To a somewhat insufficient degree 4 To a very insufficient degree 5 Don’t know 99 World Bank Group Country Opinion Survey 2016: Bolivia SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP To what extent do you agree with the following statements about the World Bank Group’s work in Bolivia? Strongly Strongly Don't disagree agree know Overall the World Bank Group currently plays a B17 1 2 3 4 5 6 7 8 9 10  relevant role in development in Bolivia The World Bank Group’s work is aligned with what I B18 1 2 3 4 5 6 7 8 9 10  consider the development priorities for Bolivia To what extent is the World Bank Group an effective development partner in Bolivia, in terms of each of the following? To no To a very Don't degree at significant know all degree B19 Responsiveness to needs 1 2 3 4 5 6 7 8 9 10  Flexibility (in terms of the institution’s products and B20 1 2 3 4 5 6 7 8 9 10  services) Flexibility (in terms of changing country B21 1 2 3 4 5 6 7 8 9 10  circumstances) B22 Being inclusive 1 2 3 4 5 6 7 8 9 10  B23 Openness (sharing data and other information) 1 2 3 4 5 6 7 8 9 10  B24 Collaboration with the Government 1 2 3 4 5 6 7 8 9 10  The speed in which it gets things accomplished on B25 1 2 3 4 5 6 7 8 9 10  the ground Ease of access to the people at the World Bank B26 Group who are making decisions important to my 1 2 3 4 5 6 7 8 9 10  work B27 Collaboration with civil society 1 2 3 4 5 6 7 8 9 10  B28 Staff accessibility 1 2 3 4 5 6 7 8 9 10  Collaboration with other donors and development B29 1 2 3 4 5 6 7 8 9 10  partners B30 Collaboration with the private sector 1 2 3 4 5 6 7 8 9 10  B31 Straightforwardness and honesty 1 2 3 4 5 6 7 8 9 10  Treating clients and stakeholders in Bolivia with B32 1 2 3 4 5 6 7 8 9 10  respect B33 Being a long-term partner 1 2 3 4 5 6 7 8 9 10  B34. When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) 1 The Government works inefficiently 2 Poor donor coordination 3 The World Bank Group is not sensitive enough to political/social realities on the ground 4 Lack of/inadequate levels of capacity in Government 5 The World Bank Group’s procurement requirements are too rigid 6 There is not an adequate level of citizen/civil society participation 7 The World Bank Group works too slowly 8 The World Bank Group does not do adequate follow through/follow-up 9 Political pressures and obstacles 10 Reforms are not well thought out in light of country challenges 11 Other (please specify): ________________________________________ 100 World Bank Group Country Opinion Survey 2016: Bolivia SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C1. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Bolivia? (If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know”) Not effective Very Don't at all effective know 1 Gender equity 1 2 3 4 5 6 7 8 9 10  2 Information and communications technology 1 2 3 4 5 6 7 8 9 10  Reduce transport costs and increase connectivity of 3 1 2 3 4 5 6 7 8 9 10  isolated communities to the national road network 4 Crime and violence 1 2 3 4 5 6 7 8 9 10  5 Law and justice (e.g., judicial system) 1 2 3 4 5 6 7 8 9 10  6 Urban development 1 2 3 4 5 6 7 8 9 10  7 Economic diversification (beyond commodities) 1 2 3 4 5 6 7 8 9 10  8 Regulatory framework 1 2 3 4 5 6 7 8 9 10  9 Communicable/non-communicable diseases 1 2 3 4 5 6 7 8 9 10  10 Poverty reduction 1 2 3 4 5 6 7 8 9 10  11 Anti corruption 1 2 3 4 5 6 7 8 9 10  12 Private sector development 1 2 3 4 5 6 7 8 9 10  13 Foreign direct investment 1 2 3 4 5 6 7 8 9 10  14 Productive complexes 1 2 3 4 5 6 7 8 9 10  15 Trade and exports 1 2 3 4 5 6 7 8 9 10  Economic growth, fiscal sustainability and resilience 16 1 2 3 4 5 6 7 8 9 10  to economic shocks 17 Health 1 2 3 4 5 6 7 8 9 10  18 Disaster management 1 2 3 4 5 6 7 8 9 10  Strengthen institutional capacity to improve public 19 1 2 3 4 5 6 7 8 9 10  resource management Job creation/employment (opportunities for income 20 generation, market access, and sustainable 1 2 3 4 5 6 7 8 9 10  intensification) 21 Financial markets 1 2 3 4 5 6 7 8 9 10  22 Equality of opportunity (i.e., equity) 1 2 3 4 5 6 7 8 9 10  23 Hydroelectric energy 1 2 3 4 5 6 7 8 9 10  24 Rural development 1 2 3 4 5 6 7 8 9 10  25 Global/regional integration 1 2 3 4 5 6 7 8 9 10  26 Food security 1 2 3 4 5 6 7 8 9 10  27 Education 1 2 3 4 5 6 7 8 9 10  Social protection (e.g., pensions, targeted social 28 1 2 3 4 5 6 7 8 9 10  assistance) Environmental sustainability and resilience to 29 1 2 3 4 5 6 7 8 9 10  climate change 30 Agricultural development 1 2 3 4 5 6 7 8 9 10  Access to basic services (e.g., water and sanitation, 31 1 2 3 4 5 6 7 8 9 10  electricity, others) 32 Natural resource management (e.g., oil, gas, mining) 1 2 3 4 5 6 7 8 9 10  101 World Bank Group Country Opinion Survey 2016: Bolivia SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C2. To what extent does the World Bank Group’s work help to achieve development results in Bolivia? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very significant Don't know all degree To what extent do you agree with the following statements about the World Bank Group in Bolivia? Strongly Strongly Don't disagree agree know The World Bank Group's financial instruments (i.e., investment lending, C3 Development Policy Loan, Trust Funds, 1 2 3 4 5 6 7 8 9 10  Program 4 Result, etc.) meet the needs of Bolivia The World Bank Group meets Bolivia’s needs C4 for knowledge services (e.g., research, 1 2 3 4 5 6 7 8 9 10  analysis, data, technical assistance) C5. To what extent do you believe that Bolivia received value for money from the World Bank Group’s Reimbursable Advisory Services (RAS)? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very significant Don't know all degree C6. To what extent do you believe the World Bank Group measures and corrects its work in real time in Bolivia? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very significant Don't know all degree PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 102 World Bank Group Country Opinion Survey 2016: Bolivia SECTION D: THE WORLD BANK GROUP’S KNOWLEDGE WORK AND ACTIVITIES (i.e., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) D1. How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never In Bolivia, to what extent do you believe that the World Bank Group’s knowledge work and activities: To no degree at To a very Don't all significant degree know D2 Are timely 1 2 3 4 5 6 7 8 9 10  D3 Lead to practical solutions 1 2 3 4 5 6 7 8 9 10  Are accessible (well written and easy to D4 1 2 3 4 5 6 7 8 9 10  understand) D5 Are translated enough into local language 1 2 3 4 5 6 7 8 9 10  Are adaptable to Bolivia’s specific D6 development challenges and country 1 2 3 4 5 6 7 8 9 10  circumstances D7. Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country? 1 2 3 4 5 6 7 8 9 10  Not significant at Very significant Don't know all D8. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 1 2 3 4 5 6 7 8 9 10  Very low Very high technical Don't know technical quality quality 103 World Bank Group Country Opinion Survey 2016: Bolivia SECTION E: WORKING WITH THE WORLD BANK GROUP To what extent do you agree/disagree with the following statements? Strongly Strongly Don't disagree agree know The World Bank Group disburses funds E1 1 2 3 4 5 6 7 8 9 10  promptly The World Bank Group effectively monitors E2 and evaluates the projects and programs it 1 2 3 4 5 6 7 8 9 10  supports The World Bank Group’s approvals and E3 1 2 3 4 5 6 7 8 9 10  reviews are done in a timely fashion The World Bank Group’s “Safeguard Policy” E4 1 2 3 4 5 6 7 8 9 10  requirements are reasonable The World Bank Group’s conditions on its E5 1 2 3 4 5 6 7 8 9 10  lending are reasonable The World Bank Group takes decisions quickly E6 1 2 3 4 5 6 7 8 9 10  in Bolivia Working with the World Bank Group E7 1 2 3 4 5 6 7 8 9 10  increases Bolivia's institutional capacity Where country systems (e.g., procurement, financial management, etc.) are adequate, E8 1 2 3 4 5 6 7 8 9 10  the World Bank Group makes appropriate use of them The World Bank Group provides effective E9 implementation support (i.e., supervision of 1 2 3 4 5 6 7 8 9 10  projects) E10. To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public partnerships in Bolivia? 1 2 3 4 5 6 7 8 9 10  To a very significant To no degree at all Don't know degree E11. Which of the following best describes the World Bank Group’s support in Bolivia? (Select only one response) The World Bank Group is sufficiently selective and focuses on the most important development challenges in 1 Bolivia The World Bank Group is not sufficiently selective in Bolivia, and it is involved in too many areas of 2 development. 3 Don’t know 104 World Bank Group Country Opinion Survey 2016: Bolivia SECTION F: RECENT TRENDS AND THE FUTURE ROLE OF THE WORLD BANK GROUP IN BOLIVIA F1. Which of the following SHOULD the World Bank Group do to make itself of greater value in Bolivia? (Choose no more than TWO) 1 Offer more innovative financial products 2 Ensure greater selectivity in its work 3 Provide more adequate data/knowledge/statistics/figures on Bolivia’s economy 4 Improve the competitiveness of its financing compared to markets (e.g., cost, timeliness, other terms) 5 Reach out more to groups outside of Government 6 Increase the level of capacity development in the country 7 Improve the quality of its experts as related to Bolivia’s specific challenges 8 Offer more innovative knowledge services 9 Collaborate more effectively with Government clients (e.g., national, state, local) 10 Work faster 11 Reduce the complexity of obtaining World Bank Group financing 12 Increase availability of Reimbursable Advisory Services (RAS) 13 Other (please specify): ______________________________________________ F2. When considering the combination of services that the World Bank Group offers in Bolivia, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Bolivia? (Select only ONE response) 1 Financial services 2 Knowledge products 3 Convening services (e.g., facilitates/leads discussions/dialogues/events) 4 The combination is appropriate for Bolivia 5 Don’t know 105 World Bank Group Country Opinion Survey 2016: Bolivia SECTION G: COMMUNICATION AND INFORMATION SHARING G1. How do you get most of your information about economic and social development issues in Bolivia? (Choose no more than TWO) Social media (e.g., Facebook, blogs, Twitter, 1 6 International television YouTube, Flickr) 2 International newspapers 7 Local newspapers 3 Local radio 8 Internet 4 International radio 9 Periodicals 5 Local television 10 Other (please specify): ____________________ G2. How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Direct contact with World Bank Group (i.e., face 1 5 World Bank Group’s website to face meetings/discussions) Social media (e.g., Facebook, blogs, Twitter, 2 Mobile phones 6 YouTube, Flickr) World Bank Group’s 3 7 e-Newsletters seminars/workshops/conferences World Bank Group’s publications and other 4 8 Other (please specify): ____________________ written materials Are you aware of the World Bank Group's Access to Information Policies under which the G3 World Bank Group discloses any information in its possession that is not on a list of Yes No exceptions? (If YES please go to Question G4; if NO please go to G5) G4. If yes, from which of the following sources did you learn about the World Bank Group's Access to Information Policies? (Select only ONE response) 1 World Bank Group’s seminars/workshops/conferences 2 World Bank Group’s website 3 World Bank Group’s e-Newsletters 4 News/Media 5 Colleagues/Friends/Peer organizations 6 Other (please specify): _____________________ Have you requested information from the World Bank Group on its activities in the past G5 Yes No year? (If YES please go to Question G6; if NO please go to G7) G6 Were you able to obtain this information? Yes No G7 Do you use/have you used the World Bank Group website? Yes No Do you currently consult the World Bank Group social media sites (e.g., Facebook, blogs, G8 Yes No Twitter, YouTube, and Flickr)? Please rate how much you agree with the following statements. Strongly Strongly Don't disagree agree know When I need information from the World Bank Group I G9 know how to find it (e.g., whom to call, where to reach 1 2 3 4 5 6 7 8 9 10  them, etc.) The World Bank Group’s social media channels (e.g., G10 blogs, Facebook, Twitter, YouTube, Flickr) are valuable 1 2 3 4 5 6 7 8 9 10  sources of information about the institution The World Bank Group is responsive to my information G11 1 2 3 4 5 6 7 8 9 10  requests and inquiries 106 World Bank Group Country Opinion Survey 2016: Bolivia SECTION H: BACKGROUND INFORMATION H1. Which of the following best describes your current position? (Select only ONE response) 1 Office of the President, Prime Minister 11 NGO/Community Based Organization 2 Office of Minister 12 Media (press, radio, TV, web, etc.) Independent Government Institution (i.e., 3 Office of Parliamentarian 13 Regulatory Agency, Central Bank/oversight institution) Employee of a Ministry, Ministerial Department 4 14 Trade Union or Implementation Agency Project Management Unit (PMU) overseeing implementation of project/ 5 15 Faith-Based Group Consultant/Contractor working on World Bank Group supported project/program 6 Local Government Office or Staff 16 Youth Group 7 Bilateral/Multilateral Agency 17 Academia/Research Institute/Think Tank 8 Private Sector Organization 18 Judiciary Branch 9 Private Foundation 19 Other (please specify): ________________ 10 Financial Sector/Private Bank H2. Please identify the primary specialization of your work. (Select only ONE response) 1 Water 12 Gender 2 Social protection and labor 13 Transport and ICT 3 Fragility, conflict and violence 14 Urban, rural, and social development 4 Environment and natural resources 15 Governance 5 Public-private partnerships 16 Poverty 6 Education 17 Jobs 7 Health, nutrition, and population 18 Agriculture 8 Energy and extractives 19 Climate Change 9 Macroeconomics and fiscal management 20 Generalist (specialized in multiple sectors) 10 Trade and competitiveness 21 Other (please specify): ____________________ 11 Finance and markets H3. Currently, do you professionally collaborate/work with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? (Select only ONE response) 1 Yes 2 No 107 World Bank Group Country Opinion Survey 2016: Bolivia SECTION H: BACKGROUND INFORMATION H4. Which of the following agencies of the World Bank Group do you primarily engage with in Bolivia? (Select only ONE response) 1 The World Bank (IBRD/IDA) 2 The International Finance Corporation (IFC)  3 The Multilateral Investment Guarantee Agency (MIGA) 4 Other (please specify):___________________________ H5. Do your projects involve both the World Bank and the IFC? (If YES please go to Question H6; If NO please go to H7) 1 Yes 2 No H6. If yes, what was your view of how the two institutions work together in Bolivia? (Select only ONE response) 1 The two institutions work well together 2 The way the two institutions work together needs improvement 3 The two institutions do not work well together 4 Don’t know H7. Which of the following describes most of your exposure to the World Bank Group in Bolivia? (Choose no more than TWO) 1 Observer (i.e., follow in media, discuss in informal conversations, etc.) 2 Use World Bank Group reports/data 3 Engage in World Bank Group related/sponsored events/activities 4 Collaborate as part of my professional duties 5 Use World Bank Group website for information, data, research, etc. H8. What’s your gender? 1 Female 2 Male H9. Which best represents your geographic location? 1 La Paz-El Alto 2 Santa Cruz 3 Cochabamba 4 Other city in the urban area Thank you for completing the survey! 108