The Government of Sint Maarten Princess Juliana International Airport - Sint Maarten Reconstruction of the Terminal Building Project Environmental and Social Management Plan (ESMP) August 2019 Contents 1 Introduction .............................................................................................................................. 4 ................................................................................................ ................................................................................................ 1.1 Background ................................................................ ..................................4 ..4 .................................................................. ................................................................................................ ................................................................................... 1.2 The Proposed Project ................................................................ ...................5 ...................................................5 ................................................................... ...................................6 1.3 Environmental and Social Assessment of the Project ................................................................ ...6 ................................................................................................ ................................................................................. 1.4 Contents of the Report ................................................................ .................6 .................................................6 2 Project Description .................................................................................................................... 6 ................................................................................................ ............................................................................. 2.1 Airport Terminal Building ................................................................ .............6 .............................................6 2.2 Impact of Hurricane Irma on the Airport and Reconstruction Requirements ................................8 ................................8 .................................................................... ....................................8 2.3 Terminal Reconstruction Works Already Completed ................................................................ ....8 ..................................................................... .....................................9 2.4 Reconstruction Works Proposed Under the Project ................................................................ .....9 Resource Requirements ................................................................ 2.5 Resource ............................................................................. .............................................10 ................................................................................................ Schedule................................................................ ...................................................................... 2.6 Cost of the Project and Implementation Schedule................................ ......................................10 3 Applicable Government Regulations and World Bank Environmental and Social Standards ........ 10 ................................................................................................ ......................................................................... 3.1 Regulations and Standards .........................................................................................................10 3.1.1 Applicable Policies, Legislations and Regulations of Government of Sint Maarten ..... 10 3.1.2 Waste Ordinance 1993 ................................................................................................ 10 3.1.3 The Labour Legislation ................................................................................................. 11 3.1.4 National HIV and AIDS Workplace Policy ..................................................................... 11 3.2 ........................................................................................... ...........................................................12 Relevant Administrative Framework................................................................ 3.2.1 Ministry of VROMI ....................................................................................................... 12 3.2.2 Department of Labour ................................................................................................. 12 3.3 ....................................................................... .......................................12 World Bank Environmental and Social Standards ................................................................ 3.3.1 ESS 1: Assessment and Management of Environmental & Social Risks and Impacts .. 13 3.3.2 ESS 2: Labour and Working Conditions ....................................................................... 13 3.3.3 ESS 3: Resource Efficiency and Pollution Prevention and Management ..................... 13 3.3.4 ESS 4: Community Health and Safety .......................................................................... 14 3.3.5 ESS 5: Land Acquisition, Restrictions on Land Use and Involuntary Resettlement...... 14 3.3.6 ESS 6: Biodiversity Conservation and Sustainable Management of Living Natural Resources 14 3.3.7 ESS 7: Indigenous Peoples/Sub-Saharan African Historically Underserved Traditional Local Communities ................................................................................................................... 14 3.3.8 ESS 8: Cultural Heritage .............................................................................................. 14 3.3.9 ESS 9: Financial Intermediaries ................................................................................... 14 3.3.10 ESS 10: Stakeholder Engagement and Information Disclosure ................................... 15 3.4 Actions Taken by PJIAE to Comply with ESS’s Requirements of the Project ................................15 3.4.1 European Investment Bank’s EIA Requirements for the Project .................................. 19 4 Baseline Environmental and Social Conditions .......................................................................... 19 ................................................................................................ .............................................................................................. 4.1 Physiography ................................................................ ..............................................................19 ................................................................................................ ................................................................................................ 4.2 Climate ................................................................ .......................................20 ....................................................................... ................................................................................................ .......................................................................................... 4.3 Natural Hazards................................................................ ..........................................................20 ................................................................................................ ............................................................................... 4.4 Biological Environment................................................................ ...............................................20 4.5 Demography and Socio- economy ................................................................ Socio-economy ...............................................................20 ............................................................................................... ................................................................................. .................................................21 4.6 Indoor Air Quality in the Terminal Building ................................................................ 4.6.1 Indoor Air Quality Before Mold Remediation .............................................................. 21 4.6.2 Indoor Air Quality After Mold Remediation ................................................................. 22 PJIAE_ESMP_August 2019 i 5 Potential Risks and Impacts of the Project and their Management ............................................ 22 Impacts................................................................ ............................................................................ 5.1 Overview of Potential ESHS Risks and Impacts................................ ............................................22 ................................................................................ ................................................23 5.2 Bidding Stage: Procurement of Contractor ................................................................ Pre-construction Stage: Risks and Impacts and their Management ........................................... 5.3 Pre- ...........................................25 ...................................................27 5.4 Construction Stage Risks and Impacts and their Management ................................................... ...............................................................32 5.5 O&M Stage Risks and Impacts and their Management ............................................................... ................................................................................................ ................................................................................. 5.6 ESHS Monitoring Plan ................................................................ .................................................34 ................................................................................................ ................................................................. 5.7 Reporting on ESMP Compliance ................................................................ .................................35 6 Project Institutional Arrangements and Capacity Building ......................................................... 35 Arrangements for Project Implementation ............................................................. 6.1 Institutional Arrangements .............................................................35 ...............................................................36 6.2 Institutional Arrangements for ESMP Implementation ............................................................... ................................................................................................ .................................................................... 6.3 Capacity Building and Training................................................................ ....................................37 7 Stakeholder Engagement and Information Disclosure ............................................................... 38 ................................................................................................ ........................................................................ 7.1 Stakeholders of the Project ................................................................ ........................................38 ................................................................................................ .......................................................................... 7.2 Stakeholders Engagement ................................................................ ..........................................38 ........................................................................................ ........................................................39 7.3 Grievance Redress Mechanism (GRM)................................................................ Meetings on the ESMP and Feedback ................................................................ 7.4 Consultation Meetings ....................................39 .................................................................... Information................................................................ ................................................................................................ 7.5 Access to Information................................ .................................................39 ................................................................................. Annex 1: Layout of the Airport Terminal.......................................................................................... 40 Annex 2: PJIAE's Labour Management Procedures (LMP) for the Project .......................................... 44 Annex 3: Environmental Standards Applicable to the Project ........................................................... 45 Annex 4: PJIAE's Emergency Response Manual ................................................................................ 47 Annex 5: PJIAE's Stakeholders Engagement Plan (SEP) and Grievance Redress Mechanisms (GRM) ... 48 Annex 6: PJIAE Environmental and Social Policy Statement.............................................................. 49 Annex 7: PJIAE's Code of Conduct ................................................................................................... 51 List of Tables Table 3.1: World Bank ESS’s Requirements Actions Taken by PJIAE ......................................................... 15 Table 4.1: Average Monthly Weather Data of Sint Maarten .................................................................... 20 Table 4.2: Air Borne Spore Counts in the Terminal (December 2017) ...................................................... 21 Table 4.3: Air Borne Spore Counts in the Terminal (October 2018) ......................................................... 22 Table 5.1: ESHS Conditions in the Bidding Documents ............................................................................. 23 Table 5.2: ESHS Conditions in the Pre-Construction Stage ....................................................................... 26 Table 5.3: ESHS Risks and Impacts and Mitigation Measures in Construction Stage ............................... 28 Table 5.4: ESHS Risks and Impacts and Mitigation Measures in O&M Stage............................................ 32 Table 5.5: ESHS Monitoring Plan ............................................................................................................... 34 Table 5.6: ESMP Monitoring and Compliance Reports ............................................................................. 35 Table 6.1: Roles and Responsibilities in Environmental and Social Management of the Project ............. 37 Table 6.2: Environmental and Social Training Programs ........................................................................... 38 List of Figures Figure 2.1: Photograph of PJIA’s Terminal Building (pre-Irma) .....................................................................7 Figure 2.2: Satellite Map of PJIA (post-Irma).................................................................................................7 Figure 6.1: Organogram for Environmental and Social Management of the Project ................................. 36 PJIAE_ESMP_August 2019 ii Abbreviations and Acronyms ANG Netherlands Antillean Guilder C-ESMP Contractor’s Environmental and Social Management Plan CUTE Common Use Terminal Equipment EIA Environmental Impact Assessment EIB European Investment Bank EHSGs Environmental Health and Safety Guidelines ESF Environmental and Social Framework ESCP Environmental and Social Commitment Plan ESHS Environmental Social Health and Safety ESMP Environmental and Social Management Plan ESS Environmental and Social Standard GDP Gross Domestic Product GIIP Good International Industry Practice GRC Grievance Redress Committee GRM Grievance Redress Mechanism GoSM The Government of Sint Maarten HIV/AIDS Human Immunodeficiency Virus infection / Acquired Immune Deficiency Syndrome HVAC Heating, Ventilation and Air Conditioning ILO International Labour Organization LMP Labour Management Procedures MSIP Management Strategies and Implementation Plans NRRP National Recovery and Resilience Plan O&M Operation and Maintenance OHS Occupational Health and Safety PJIA Princess Juliana International Airport PJIAE Princess Juliana International Airport Operating Company N.V. PMU Project Management Unit SDTF Single Donor Trust Fund SEP Stakeholder Engagement Plan VROMI Ministry of Public Housing, Spatial Planning, Environment and Infrastructure USEPA United States Environmental Protection Agency WBG World Bank Group PJIAE_ESMP_August 2019 iii 1 Introduction The Reconstruction of the Terminal Building Project (the Project) is an urgently proposed project by the Princess Juliana International Airport Operating Company N.V. (PJIAE) through the Government of Sint Maarten (GoSM) for the reconstruction of the Princess Juliana International Airport (PJIA) that was severely damaged by hurricane Irma in September 2017. Major involvements proposed in the Project are to rebuild all the internal installations of the passenger terminal, including walls/partitions, electrical and mechanical systems, passenger boarding bridges, baggage handling systems, security installations, fixtures, furniture and so on. Princess Juliana International Airport Operating Company N.V. (PJIAE) as the operator of the airport is the implementing agency of the Project. The Project is proposed to be financed by the Government of Netherlands Trust Fund, which is managed by the World Bank and the European Investment Bank (EIB). PJIAE has prepared this Environmental and Social Management Plan (ESMP) in compliance with the World Bank’s Environmental and Social Framework (ESF). 1.1 Background Tourism is the backbone of the economy of Sint Maarten Sint Maarten is an island country with tourism and tourism-related activities accounted for about 80 percent of its Gross Domestic Product (GDP). The harbour of Sint Maarten is a significant port for cruise tourism in the Caribbean with 1.7 million cruise passengers per year. Being largely a tourism-based economy it is important to note that the performance of PJIA is a good indicator of how the whole economy of the island performs. Princess Juliana International Airport is the key contributor for the tourism of Sint Maarten and the Caribbean PJIA is the main international airport serving the entire island of Saint Martin for both Dutch and French sides. This airport also serves as an important air hub for the Northeastern Caribbean, primarily the neighbouring islands of Saba, St. Barths, Anguilla and St. Eustatius. In 2016 the airport handled over 1.8 million passengers and 62,144 aircraft movements. As a regional hub PJIA serves also as a major contributor to the economies of all these neighboring islands. Impact of Hurricane Irma on Sint Maarten Sint Maarten is highly vulnerable to natural disasters and adverse climatic events due to its location within the Atlantic hurricane belt. On 6 September 2017 the island of Sint Maarten was struck by Category 5+ Hurricane Irma (with windspeeds of more than 185 miles/hr [296 km/hr]), causing widespread damage across the island and to the Airport. Ten days later, already compromised infrastructure was damaged further by Category 3 Hurricane Maria. The combination of these two catastrophic events devastated the country’s infrastructure including the airport facilities. Impact of Hurricane Irma on the Airport PJIA’s terminal building and facilities were severely damaged and are not fully functional. The passenger airport terminal, a four-story building with a total area of 30,500 square meters, as well as the five-story air traffic control tower were severely damaged by strong winds and rainwater. The roof of the terminal building was destroyed; the entrance doors were blown out and the inside of the terminal was ravaged. Due to the roof damage, salty water (mix of rainwater and salt spray blown from the large breaking waves at sea) entered the building, resulting in significant damage to equipment and the facilities inside and subsequent mold growth. The entire terminal, except a part of the baggage make-up area where the damage was not significant, has not been functional since then. However, the main steel structure of the building and the building foundation survived the storm very well without damage. The current building structure is 13 years old and is in sound condition. PJIAE_ESMP_August 2019 4 Need for Reconstruction of the Airport Immediate reconstruction of the airport terminal is a high priority for the GoSM and PJIAE given the importance of tourism to the Sint Maarten economy. Without the immediate start of the works, the current limited airport capacity will become a serious bottleneck of the tourism industry recovery, which will, in turn, impede the economic recovery of the island. Reconstruction Requirements of the Airport For the purpose of this ESMP the reconstruction requirements of the airport are grouped into two “Phases”. The “Phase 1” reconstruction is the immediate priority and has been taken up and implemented with PJIAE’s own internal financial resources. The works included in “Phase 1” are the repairs and replacement of the roof, demolition & disposal of damaged parts, mold remediation and the temporary reconstruction of the ground floor of the Terminal Building with the partial opening for the passengers. The latter was undertaken under Package 1 - Temporary Operations and these works were completed in December 2018. The works for the repairs and replacement of the roof will be completed by March/April 2019. “Phase 2” works involve the reconstruction and replacement of the terminal’s internal facilities, equipment and furniture, which are critical requirements for the full restoration of the airport capacity. This “Phase 2” work is known as “Package 2 - Reconstruction of the Terminal Building”. PJIAE has approached the GoSM and the Government of Netherlands Trust Fund and EIB for the financing of the “Phase 2” reconstruction works. The government of Netherlands Single Donor Trust Fund for Reconstruction of Sint Maarten While Sint Maarten has made substantial efforts to address the most urgent needs following Hurricane Irma, recovery needs are massive, and the country has limited capacities to manage large-scale resilient reconstruction. To support a rapid and sustainable recovery the Government of Netherlands has established a EUR 470 million Single Donor Trust Fund (SDTF) managed by the World Bank. The SDTF will finance selected activities in support of recovery, reconstruction and resilience under the framework of Sint Maarten’s National Recovery and Resilience Plan (NRRP), which outlines the country’s recovery needs. 1.2 Project The Proposed Project The proposed Project comprises four (4) components: Component 1 aims to reconstruct the PJIA to the pre-Irma passenger capacity with increased natural disaster reliance. The Project supports the “Phase 2” of the reconstruction program and includes the following facilities: • Passenger boarding bridges • Baggage handling systems • Stairs and vertical conveying systems • Electronics visual display systems • Self-serve baggage drop system • Security and surveillance equipment • HVAC system • Electrical systems • Fire protection system • Fixtures, furniture and appliances Component 2 supports activities related to project management and capacity building for PJIAE in (a) project implementation, management and monitoring and evaluation, including environmental, social and fiduciary aspects of the Project; and (b) capacity building activities to PJIAE to improve airport resilience and air traffic safety. PJIAE_ESMP_August 2019 5 Component 3 will support the GoSM on matters of project management and on capacity building in areas including airport governance and air traffic regulation, determined based on needs assessed during Project implementation. Component 4 will fund the operations of PJIAE through the financing of select PJIAE Operating Expenditures (OPEX) so that PJIA’s operations can continue without interruption during the reconstruction period. 1.3 ject Project Environmental and Social Assessment of the Pro PJIAE has carried out an environmental and social assessment of the Project in compliance with the World Bank Environmental and Social Framework (ESF) requirements and prepared this Environmental and Social Management Plan (ESMP). This ESMP presents potential environmental and social impacts and risks of the Project, and measures to address these impacts and risks. 1.4 Contents Content s of the Report In addition to this Chapter 1 the ESMP consists of the following chapters: • Chapter 2: Project Description This chapter describes the reconstruction activities carried out by PJIAE and detailed scope of activities to be carried out under the Project. • Chapter 3: Applicable GoSM Regulations and World Bank Environmental and Social Standards This chapter describes the relevant policies of GoSM and Environmental and Social Standards (ESSs) of the World Bank and how they have been considered while designing the Project and preparing this ESMP. • Chapter 4: Baseline Environmental and Social Conditions This chapter describes the existing environmental and social condition of the project area. • Chapter 5: Environmental and Social Impacts and Risks This chapter describes the environmental setting of the Project area and potential environmental and social impacts and risks associated with the Project activities. This chapter also describes proposed detailed management plans to address these impacts and risks and a monitoring plan. • Chapter 6: Project Institutional Arrangements and Capacity Building This chapter describes the Project institutional arrangements for implementation of the ESMP, and capacity building measures to strengthen the environmental and social management capacity of the PJIA. • Chapter 7: Stakeholder Consultations and Information Disclosure This chapter describes the stakeholder engagement plan and details of consultations carried during the preparation of the Project. 2 Project Description 2.1 port Terminal Building Airport Air The current terminal building at the PJIA was constructed in 2006 to handle an estimated 2.5 million passengers annually. In 2016, about 1.8 million passengers passed through the Airport. Overall, 85% of these passengers were visitors while residents of Sint Maarten made up 15% of the total. The terminal comprise a four-level, fully air-conditioned, spacious modern facility and includes 13 boarding gates, consisting of 4 passenger boarding bridges and 9 bus gates, 46 check-in positions, all equipped with Common Use Terminal Equipment and 12 self-service check-in terminals. The four-story building has a structural steel frame with reinforced concrete floors on concrete piers. The exterior walls consist of metal and glass panels. The roof assembly consists of galvanized cold-formed steel hat channels in two layers with steel plates and a waterproof PVC membrane in between and a roof profile cladding on top. The facilities available at each level of the terminal are summarized below and layouts of each of these levels are given in Annex 1. PJIAE_ESMP_August 2019 6 • Level -1: Basement - Fully Integrated Outbound Baggage Handling System, Utility Corridor; • Level 0: Ground Floor - Check-in Area, Airline Offices, Departure Lounge West, Baggage Handling Systems (Outbound, Inbound), Arrivals, Customs, Meet & Greet Area, Food Court; • Level 1: First Floor - Security Screening Area, Departures, Business Lounge & Shopping Area, Offices, Arrivals, Customs; • Level 2: Second Floor - Airport Executive Offices, Utility Rooms, Meeting Rooms. pre-Irma) Figure 2.1: Photograph of PJIA’s Terminal Building (pre-Irma) (post-Irma) Figure 2.2: Satellite Map of PJIA (post- PJIAE_ESMP_August 2019 7 2.2 Impact of Hurricane Irma on the Airport and Reconstruction Requirements The airport’s terminal building has withstood several hurricanes ranging from categories 1 to 3, which hit the island between 2006 and 2017 without suffering any significant damage. However, the airport was severely damaged by the Category 5+ Hurricane Irma that struck the island of Sint Maarten on September 6, 2017. These damages were further worsened by the Category 3 Hurricane Maria that hit ten days later. The combination of these two catastrophic events devastated the building roof of PJIA, allowing significant amounts of rain and salty sea water to saturate the entire airport terminal. The damage from the hurricanes has rendered the building non-functional and unsafe for its intended use. The damages caused by the hurricanes on the airport infrastructure and reconstruction requirements recommended by PJIAE’s Engineering Consultants are summarized below: • Roof About 76% of the terminal roof was no longer in place and the remaining roofing material, expansion joints, flashings and roof accessories have been compromised by wind-driven rain and will not meet performance requirements. It was urgently required that the entire standing seam metal roof assembly of approximately 14,500 square meters, as well as all associated expansion joints, flashings, copings, and accessories had to be replaced. • Exterior Building Elevation Through exposure to Category 5+ hurricane winds, a significant amount of metal wall panels, trim, and granite panels as well as the glass panes have been compromised by wind-driven rain and will not meet performance requirements. It is recommended that all the damage metal wall panels and glass panes and associated trims be replaced. • Interior of the Terminal Due to severe damage to the roof it was unsafe to energise the building to provide lighting and air-conditioning after the hurricanes. All levels of the terminal building’s interior have become saturated with rainwater and salt water, resulting in moisture which created an environment conducive for mold growth and corrosion. A combination of high humidity, excessive and continued moisture intrusion from the damaged building roof and limited air flow within the facility has further contributed to the damage. All interior facilities such as walls, ceilings, plumbing and furniture were damaged by mold growth and hence must be replaced. All equipment and finishes within the terminal such as baggage belts, security equipment, elevators, escalators and HVAC with related duct work were damaged and had shown significant mold growth, hence must be remediated/refurbished/replaced. Despite the above damages, it shall be noted that that the existing steel superstructure and foundations of the terminal were found to be intact and do not require any rehabilitation works. 2.3 Terminal Reconstruction Works Already Completed PJIAE has already implemented some of the essential reconstruction works to resume the operations of the airport from the terminal building. These works are carried out with the internal financial resources of PJIAE. A summary of the reconstruction works that were already completed or currently under implementation are summarized below: • Replacement of Roof Works related to replacement of about 14,000 square meters of roof assembly as well as all associated expansion joints, flashings, copings and accessories are in progress. Roof works will be completed by March 2019. The new roof design will improve the terminal ability to withstand category 5+ hurricanes up to 185 miles/hr in the future. Further, a 2-layer waterproof membrane has been installed across the entire terminal roof which prevent water from entering the building. • Demolition of internal installations and exterior building elevations The vast majority of the internal facilities, equipment, and furniture of the terminal and exterior building elevations that were damaged have been demolished. Waste generated from these works were disposed at the government’s landfill site for hurricane debris in accordance with national regulations. PJIAE_ESMP_August 2019 8 • Mold removal The initial analysis on air quality to estimate the mold spore counts were carried out during December 2017. Extremely high level of fungus counts in the order of 254,000 to 612,000 spores/m3 was noticed inside the terminal. The fungus counts recorded outside the terminal is 720 spores/m3, which represents a background concentration. Due to public health risks associated with the mold, the PJIAE has carried out mold removal works using USEPA approved anti-microbial biocide1. The air quality data after the mold removal was collected during October 2018, and the total fungus counts are found to be less than 550 spores/m3. PJIAE will continue to carry out the sampling and analysis of air for mold spores; and will commission an audit to ensure mold remediation is completed. PJIAE will continue to carry out the sampling and analysis of air for mold spores; and will commission an audit to ensure mold remediation is completed before commencement of works in any newly remediated area. • Partial reconstruction of the ground floor of the terminal A partial reconstruction of the ground floor terminal was completed to open a part of the ground floor to the passengers. These works were completed in December 2018 and terminal operations continued after being moved from the temporary Pavilions. 2.4 Reconstruction Works Proposed Under the Project Full reconstruction of terminal internal facilities and equipment is the most critical aspect of the reconstruction program to recover the passenger capacity of the airport. A summary of the works proposed under the Project are: • Interior Construction: New partitions, interior doors and hardware, interior signage, restroom fittings/accessories, countertops, millwork, etc.; • Stairs: New stair finishes, clean/replace handrail and guardrail on all stair towers; • Interior Finishes: Entirely new finishes throughout the airport; • Conveying Systems: Elevators and escalators to be remediated and refurbished or replaced where damaged beyond repair. This includes 1st floor to 2nd floor escalators, public/staff and service elevators; • Plumbing: Existing plumbing (domestic water, waste, vent and storm drainage piping, sanitary fixtures, roof drains, etc.) to be remediated and repaired; • HVAC: Remediation of all utility rooms and mechanical equipment and replacement of distribution devices, controls, etc.; • Fire Protection: Existing fire protection piping to be replaced where damaged and replacement of all sprinkler heads; • Electrical: All electrical systems including power distribution, lighting, fire alarm, communications systems, etc.; • Baggage Handling System: The drivers and belts, ticket counters, security screening systems, power from power distribution panels and controls for the baggage handling system; • Furnishings: Entrance/walk-off mats and window treatments; • Special Construction: Replacement of all four existing passenger boarding bridges (this includes new pre-conditioned air and 400Hz provisions). • Universal Access: Restore Airport Terminal’s facilities for the disabled to ensure universal access. These include restoration of ramps, elevators and toilets for the disabled. 1 The commercially available anti-microbial biocide used for mold removal in the terminal are: (1) Microban anti-microbial disinfectant, (2) Enviro shield ES-100 Clear, (3) Fiberlock IAQ 6000, and (4) Clorox Germicidal Bleach (dilution ratio of 1:20) PJIAE_ESMP_August 2019 9 2.5 Requirements Resource Requirements The proposed works will mainly involve supply and installation materials and equipment. All materials required for the reconstruction of proposed works will be procured internationally by the Contractor. The Project doesn’t require the use of any quarry or borrow material that needs to be sourced locally. The estimated manpower requirement for construction of the proposed works will be about 80 to 100. The Contractor is expected to hire most of the labour locally due to the availability of skilled labour in Sint Maarten, who already have experience in the reconstruction of the airport and other major infrastructure facilities. Hence, no project specific labour camps will need to be established for the Project. About 15 to 20 workers are expected to be foreigners and the Contractor would accommodate them in the local hotels or rental houses. Under Component 4 the Project would finance the PJIAE’s personnel expenditures, which potentially include all the PJIAE staff, consisting of around 262 workers for the airport operation and management (except the Project Management Unit (PMU), all of whom will be local except for two foreign workers, and Consultant's staff). All the provisions of ESS 2 as described in par. 3.3.2 will apply. 2.6 Project and Implementation Schedule Cost of the Project The estimated cost of the Project will be about US$100 million, which will be shared equally by the World Bank (from SDTF) and EIB. Commencement of the execution of the Phase 2 works is planned for Q2 2020 and the work is expected to be executed in 18 months time. 3 Applicable Government Regulations and World Bank Environmental and Social Standards 3.1 Regulations and Standards Policies, Legislations and Regulations of Government of Sint Maarten 3.1.1 Applicable Policies, Sint Maarten, previously part of the Dutch Antilles, became an independent country within the Kingdom of the Netherlands on October 10, 2010. Sint Maarten has full autonomy for internal affairs including the environmental legislation and the Dutch Government being responsible for defence and foreign affairs. According to Article 22 of the ‘Constitution of the Country of Sint Maarten,’ it shall be a constant concern of the GoSM to keep the country habitable and to protect and improve the natural environment and the welfare of animals. Currently, the country has no comprehensive legislation related to environmental protection and no law for carrying out environmental impact assessment (EIA) for any development projects. However, the government is strongly committed to sustainable development and is working towards the preparation of draft legislation on (i) environmental policy and management plan, (ii) nature policy plan, (ii) establish noise, air and water quality norms, and (iv) develop standard environmental regulations to include permits. The Ministry of Public Housing, Spatial Planning, Environment and Infrastructure (Ministry VROMI) is currently working on these drafts. The Government has some existing policies and regulations on the management of waste and labour issues. These regulations and their applicability to the Project are discussed in the following sections. 3.1.2 Waste Ordinance 1993 Sint Maarten Waste Ordinance of February 23, 1993, provides regulations regarding the collection and disposal of residential waste, bulky waste, liquid waste, commercial waste, car wrecks and other categories of waste. The government is responsible for the collection of wastes generated from residential sites and dispose of it in the government operated landfill site in the island. Collection of the waste generated from the commercial activities and its disposal in the government’s landfill site is the responsibility of the owners of the commercial enterprises. Waste generated during the proposed construction activities of the Project will also fall under the category of commercial waste. The Ordinance provides the following key actions for management of commercial waste: PJIAE_ESMP_August 2019 10 I. Those who produce commercial waste must bring it to the government indicated dumpsite on a regular basis and at their own expense; II. They are authorized to place a third party in charge of this; III. The Executive Committee of Island Territory can establish regulations regarding the days, times and manner, in which commercial waste can be collected and transported; IV. It is forbidden to throw, put down or leave behind trash or remnants of provisions, paper, cans, bottles or another packaging on or by the road that is open to the public or a place nearby; V. Violation of one of the prohibitions as determined by this Ordinance and failure to uphold one of the established obligations by this Ordinance is punished by imprisonment for a maximum of two months or a maximum monetary fine of Netherlands Antillean Guilder (ANG) 1,000 (USD 555); VI. If as the violation or the failure to uphold the obligation takes place not a year as passed since an earlier conviction of the guilty party for a similar violation became irrevocable or since the voluntary compliance with a condition as set by the authorized civil servant of the Public Prosecutor on the basis of Article 76 of the Criminal Code of the Netherlands Antilles, the maximum term of imprisonment or monetary fine for sentencing can be doubled. 3.1.3 The Labour Legislation The Labour Legislation describe provisions concerning the work-times, periods of rest, overtime, nightshift, standby shift, holidays, prohibition of child labour, the prohibition of night work and dangerous work for youths. A copy of the regulations can be obtained from the GoSM website.2 According to this Legislation, children under the age of 15 years are prohibited from working, whether or not in exchange for wages of compensation and youth between 15 and 18 cannot perform dangerous work. However, The Ministry of Public Health, Social Development & Labour also endorses3 that Children ages 16 and older are allowed to work, however convention no. 182 prohibits all forms of hazardous work for children. The intention is to ensure that every girl and boy has the opportunity to develop physically and mentally to her or his full potential, prohibiting all work by children that jeopardizes their education and development. The head or director of an enterprise has an obligation to report occupational injuries to the Department of Labour and the police among others. The injuries should be reported as soon as possible, but no later than 24 hours. For the reporting of injuries, but also other labour-safety matters, the following should be contacted: • Department of Labour/Safety Inspection, Kanaalsteeg 1, Philipsburg | Sint Maarten, D.C., Phone: +1-721-5422059/5422079. The contractors to be procured under the Project will be responsible for complying with the Labour Regulations. AIDS Workplace Policy 3.1.4 National HIV and AIDS The purpose of this policy is to ensure a uniform and fair approach to the effective prevention of new HIV infections among employees, their families and dependents, and provide social protection within the workplace to employees directly impacted by HIV. The principles of the policy are aligned to the International Labour Organization (ILO) Code of practice on HIV/AIDS and Recommendation No. 200 concerning HIV and AIDS and the World of Work and include the recognition of HIV as a workplace issue, non-discrimination in employment, no screening, no forced disclosure, protection of confidentiality, social dialogue, gender equality, HIV prevention, treatment, care and support measures as critical components for addressing the epidemic in the workplace. The contractors to be procured under the Project will be responsible for complying with the National HIV and AIDS Workplace Policy. 2 Website on Labour Regulations of GoSM: http://www.sintmaartengov.org/government/VSA/labour/Pages/Labour-Legislation.aspx 3 http://www.sintmaartengov.org/government/VSA/labour/Documents/Fundamental%20Rights%20of%20the%20 Worker%20poster.pdf PJIAE_ESMP_August 2019 11 3.2 Relevant Administrative Framework 3.2.1 Ministry of VROMI The Ministry of Public Housing, Spatial Planning, Environment and Infrastructure (VROMI) is responsible within the GoSM for all affairs related to environmental with an intention to provide good quality of life for the citizens of Sint Maarten. Tasks of VROMI relevant to environmental management are: • Garbage collection management; • Sanitary landfill management; • Maintenance of public areas; • Districts, roads, beaches, upkeep management; • Management of public lighting (streets); • Public parking areas; • Surface drainage works (trenches); • Water management (ponds); • Part of disaster response team for logistical support; • Management of sewage facilities and network; The Ministry issues the permits for construction of any new infrastructure and buildings, dredging and excavation activities. The ‘Department of Inspection’ in the VROMI is responsible for the inspection and control of activities within the sphere of domain land, building, environment and work safety to safeguard environmentally responsible, structured and safe living and work surroundings for the public. Department artment of Labour 3.2.2 Departm The Department of Labour is charged with the tasks concerning labour. The Department of Labour has the following tasks: • Formulating policy memorandums and recommendations and making proposals for the development, adjustment, monitoring and implementation of national policy concerning labour and the policy regarding safety and labour inspection; • Preparing, implementing and monitoring the national legislation concerning labour and monitoring the compliance with this legislation; • Promoting international, social and labour affairs, such as the relationship with the International Labour Organization. The Labour Affairs Agency is the executing division of the Department of Labour and they are tasked with monitoring compliance with the labour legislation and settling complaints resulting from the labour relations between employers and employees. 3.3 Standards World Bank Environmental and Social Standards The World Bank Environmental and Social Framework sets out the World Bank’s commitment to sustainable development, through a Bank Policy and a set of Environmental and Social Standards (ESS's) that are designed to support Borrowers’ projects, with the aim of ending extreme poverty and promoting shared prosperity. The Environmental and Social Standards set out the requirements for Borrowers (in this case, the GoSM and the PJIAE) relating to the identification and assessment of environmental and social risks and impacts associated with projects supported by the Bank through Investment Project Financing. The Bank believes that the application of these standards, by focusing on the identification and management of environmental and social risks, will support Borrowers in their goal to reduce poverty and increase prosperity in a sustainable manner for the benefit of the environment and their citizens. The standards will: (a) support Borrowers in achieving good international practice relating to environmental and social sustainability; (b) assist Borrowers in fulfilling their national and international environmental and social obligations; (c) enhance non-discrimination, transparency, participation, PJIAE_ESMP_August 2019 12 accountability and governance; and (d) enhance the sustainable development outcomes of projects through ongoing stakeholder engagement. The ten ESS's establish the standards that the Borrower and the project will meet through the project life cycle, as described in the following sections and applicable ESSs to the Project are given in Table 3.1. Management of Environmental & Social Risks and Impacts 3.3.1 ESS 1: Assessment and Management ESS 1 sets out the Borrower’s responsibilities for assessing, managing and monitoring environmental and social risks and impacts associated with each stage of a project supported by the Bank through Investment Project Financing, in order to achieve environmental and social outcomes consistent with the ESS’s. Labour and Working Conditions 3.3.2 ESS 2: Labou ESS 2 sets out the Borrowers responsibilities to promote sound worker-management relationships and enhance the development benefits of a project by treating workers in the project fairly and providing safe and healthy working conditions. The objectives of ESS 2 are: • To promote safety and health at work; • To promote the fair treatment, non-discrimination and equal opportunity of project workers; • To protect project workers, including vulnerable workers such as women, persons with disabilities, children (of working age, in accordance with this ESS) and migrant workers, contracted workers, community workers and primary supply workers, as appropriate; • To prevent the use of all forms of forced labour and child labour; • To support the principles of freedom of association and collective bargaining of project workers in a manner consistent with national law; • To provide project workers with accessible means to raise workplace concerns. The Project will hire Direct Workers and Contracted Workers as defined in the Labour Management Procedures (LMP): • PJIAE staff will be treated as Direct Workers because the Component 4: Support of PJIAE Operations will finance select PJIAE Operating Expenditures limited to the salaries and benefits of PJIAE personnel during the completion of the terminal reconstruction works under Component 1 of the Project. In this regard the provisions of ESS 2 will apply to all the PJIAE workers under the category “Project” and/or “Direct Workers.” The PJIAE has labour rules and conditions in alignment with their Collective Labour Agreement (CLA) and local labour laws and many of the requirements of the ESS 2. • Other Direct Workers will be employed by PJIAE and are Consultants as part of the PMU hired to work in the PMU and as technical consultants. These Direct Workers will be mostly technical staff with skills in engineering, financial and environmental and social fields. • Contracted Workers: The Project will engage one main contractor for carrying out the overall implementation of the works with subcontractors for the supply and installation of materials and various equipment. The estimated number of contracted workers to be hired will be in the order of 80 to 100. • Workers under the age of 18 will not be permitted in the implementation of the Project. • Labour Management Procedures have been prepared on how different categories of labour will be treated in the Project and they are attached as Annex 2. Pollution Prevention and Management 3.3.3 ESS 3: Resource Efficiency and Pollution This ESS sets out the requirements of the Borrower to address resource efficiency and pollution prevention and management throughout the project life cycle consistent with Good International Industry Practice (GIIP). Objectives of ESS 3 are: • To promote the sustainable use of resources, including energy, water and raw materials; • To avoid or minimize adverse impacts on human health and the environment by avoiding or minimizing pollution from project activities; • To avoid or minimize project-related emissions of short and long-lived climate pollutants; PJIAE_ESMP_August 2019 13 • To avoid or minimize generation of hazardous and non-hazardous waste; • To minimize and manage the risks and impacts associated with pesticide use. 3.3.4 ESS 4: Community Health and SafetySafety ESS 4 addresses the health, safety, and security risks and impacts on project-affected communities and the corresponding responsibility of Borrowers to avoid or minimize such risks and impacts, with particular attention to people who, because of their particular circumstances, may be vulnerable. Objectives are: • To anticipate and avoid adverse impacts on the health and safety of project-affected communities during the project life cycle from both routine and non-routine circumstances; • To promote quality and safety, and considerations relating to climate change, in the design and construction of infrastructure, including dams; • To avoid or minimize community exposure to project-related traffic and road safety risks, diseases and hazardous materials; • To have in place effective measures to address emergency events; • To ensure that the safeguarding of personnel and property is carried out in a manner that avoids or minimizes risks to the project-affected communities. Land Use and Involuntary Resettlement 3.3.5 ESS 5: Land Acquisition, Restrictions on Land ESS5 sets out the responsibilities of the borrowers to address project-related land acquisition and restrictions on land use. Project-related land acquisition or restrictions on land use may cause a physical displacement (relocation, loss of residential land or loss of shelter), economic displacement (loss of land, assets or access to assets, leading to loss of income sources or other means of livelihood), or both. Management of Living Natural Resources 3.3.6 ESS 6: Biodiversity Conservation and Sustainable Management This ESS is applicable to projects that potentially affect biodiversity or habitats, either positively or negatively, directly or indirectly, or that depend upon biodiversity of their success. ESS 6 recognizes that protecting and conserving biodiversity and sustainably managing living natural resources are fundamental to sustainable development. 3.3.7 Peoples/Sub-Saharan African Historically Underserved Traditional Local ESS 7: Indigenous Peoples/Sub- Communities This ESS also applies to communities or groups of Indigenous Peoples/Sub-Saharan African Historically Underserved Traditional Local Communities who, during the lifetime of members of the community or group, have lost collective attachment to distinct habitats or ancestral territories in the project area, because of forced severance, conflict, government resettlement programs, dispossession of their land, natural disasters, or incorporation of such territories into an urban area. 3.3.8 ESS 8: Heritage 8: Cultural Heritage ESS 8 recognizes that cultural heritage provides continuity in tangible and intangible forms between the past, present and future. People identify with cultural heritage as a reflection and expression of their constantly evolving values, beliefs, knowledge and traditions. Cultural heritage, in its many manifestations, is important as a source of valuable scientific and historical information, as an economic and social asset for development, and as an integral part of people’s cultural identity and practice. ESS 8 sets out measures designed to protect cultural heritage throughout the project life cycle. This ESS sets out general provisions on risks and impacts to cultural heritage from project activities. 3.3.9 ESS 9: Financial Intermediaries ESS9 recognizes that strong domestic capital and financial markets and access to finance are important for economic development, growth and poverty reduction. The Bank is committed to supporting sustainable financial sector development and enhancing the role of domestic capital and financial markets. This ESS applies to Financial Intermediaries (FIs) that receive financial support from the Bank. FIs include public and private financial services providers, including national and regional development banks, which channel financial resources to a range of economic activities across industry sectors. PJIAE_ESMP_August 2019 14 10: Stakeholder Engagement and Information 3.3.10 ESS 10: Information Disclosure This ESS recognizes the importance of open and transparent engagement between the Borrower and project stakeholders as an essential element of good international practice. Effective stakeholder engagement can improve the environmental and social sustainability of projects, enhance project acceptance, and make a significant contribution to successful project design and implementation. ESS 10 applies to all projects supported by the Bank through Investment Project Financing. The Borrower will engage with stakeholders as an integral part of the project’s environmental and social assessment and project design and implementation. 3.4 ESS’s Requirements of the Project Actions Taken by PJIAE to Comply with ESS’ Table 3.1 describes the World Bank ESS’s requirements for the Project and actions taken by PJIAE to comply with the ESS requirements. Table 3.1: World Bank ESS’s Requirements Actions Taken by PJIAE Actions taken (or to be taken) by PJIAE to comply ESS Relevance Requirements of ESS with ESS requirements ESS 1: Relevant to Conduct an environmental Project risk is considered Moderate. Project Assessment and this Project and social assessment of the activities have minimal adverse environmental and Management of proposed project to assess the social risks, Proposed construction activities will be Environmental and environmental and social risks located within the existing terminal building / Social Risks and and impacts of the project airport boundary and environmental and social Impacts throughout the project life risks and impacts from the proposed activities are cycle. The assessment will be temporary in nature and limited to the proportionate to the risks and construction period and can be readily mitigated impacts of the project. by the standard mitigation measures. An environmental and social assessment has been carried out and presented in this ESMP/Chapter 5. Undertake stakeholder PJIAE regularly engages its stakeholders through engagement and disclose publishing monthly newsletters and conducting appropriate information in monthly meetings. Information on project accordance with ESS 10. preparation and previous airport reconstruction have been shared with the stakeholders. Chapter 7 describes the stakeholder engagement details. This ESMP will be disclosed on the PJIAE website. Develop an ESCP, and PJIAE has developed an Environmental and Social implement all measures and Commitment Plan (ESCP) and will implement all actions set out in the legal actions proposed in the ESCP. agreement including the ESCP. Contractor will have in place its own C- ESMP, with mitigation measures derived from Project’s ESMP. Conduct monitoring and PJIAE’s Environmental and Social Specialist will reporting on the conduct regular monitoring of actions proposed in environmental and social the ESMP and ESCP. performance of the project PJIAE will prepare quarterly monitoring reports against the ESS’s. and to submit it to the World Bank. The project will apply the This ESMP has incorporated the relevant relevant requirements of the mitigation measures proposed in the World Bank Environmental Health and Group’s General EHSG4 and EHSG for Airports5. Safety Guidelines (EHSGs). ESS 2: Relevant to The Borrower will develop PJIAE developed Labour Management Procedures Labour and Workers this Project and implement Labour (LMP) for the Project and is included in Annex 2. Condition Management Procedures applicable to the Project. 4 World Bank Group General EHSGs are available at https://www.ifc.org/wps/wcm/connect/554e8d80488658e4b76af76a6515bb18/Final%2B- %2BGeneral%2BEHS%2BGuidelines.pdf?MOD=AJPERES 5 World Bank Group EHSGs on Airports are available at https://www.ifc.org/wps/wcm/connect/9f9d398048855251ab3cfb6a6515bb18/Final%2B- %2BAirports.pdf?MOD=AJPERES&id=1323162248606 PJIAE_ESMP_August 2019 15 Actions taken (or to be taken) by PJIAE to comply ESS Relevance Requirements of ESS with ESS requirements A child under the minimum The Project will not employ a child under the age age will not be employed or of 16. Youth under the age of 18 will not be engaged in connection with engaged in any high-risk construction activities. the project. Measures relating to This ESMP has included measures related to occupational health and occupational health and safety of the construction safety will be applied to the workers. These measures have been prepared to project. The OHS measures incorporate the mitigation measures proposed in will include the requirements the World Bank Group’s General EHSGs and EHSGs of this Section and will take for Airports (see footnotes 4 and 5). into account the General Environmental Health and Safety Guidelines (EHSGs) and, as appropriate, the industry-specific EHSGs and other GIIP. PJIAE will also make available referral to a credible service provider of services for GBV and SEA victims. ESS 3: Relevant to Resource Efficiency: The PJIAE is already implementing the following energy Resource Efficiency the Project Borrower will implement efficiency measures: and Pollution technically and financially • LED edge lights and signage are being used Prevention and feasible measures for along the runway. Management improving the efficient • The previous doors at the entrance of the consumption of energy, water terminal building will be replaced with double and raw materials, as well as automatic sliding doors to reduce the loss air- other resources. conditioning. PJIAE will implement environmental upgrades in the reconstructed terminal provided they are compatible with the goal of a speedy and cost- effective reconstruction effort. The following environmental upgrades are considered in the Project: • In addition to the hurricane category 5+ strength the new roof include full insulation to protect from sun heat is being installed. • LED lighting throughout the building to reduce energy consumption and longer lifespan, lighting control and occupancy sensors to turn off lights in rooms and areas that are not occupied. • Replacement of existing HVAC equipment with higher efficiency HVAC equipment, where required. • LED monitors for all information displays. Pollution prevention GoSM has no standards for air and noise and and management: The wastewater discharges and hence standards that Borrower will avoid the are given in the World Bank Group EHSGs will be release of pollutants or, when applied to the project (see footnote 4 and Annex avoidance is not feasible, 3). Pollution prevention and management comply with the national or measures are included in the ESMP. EHSG standards, which ever PJIA has an existing wastewater treatment plant to most stringent. This applies to manage all wastewater generated from the daily the release of pollutants to operation and maintenance of the airport facilities. air, water and land due to This treatment plant is already connected to the routine, non-routine, and terminal building for the proposed reconstruction accidental circumstances, and works. with the potential for local, regional, and transboundary impacts. PJIAE_ESMP_August 2019 16 Actions taken (or to be taken) by PJIAE to comply ESS Relevance Requirements of ESS with ESS requirements The Borrower will minimise The proposed reconstruction activities in the the generation of waste Project are not expected to generate any including non-hazardous hazardous waste. The waste and debris generated waste and manage the waste from the demolition activities and mold removal that is safe for human health have already been executed and managed under and the environment. If the an earlier reconstruction program in accordance project involves pest with the national regulations on waste management measures, the management. Borrower will give preference Remediation measures for removal of mold have to integrated pest already been undertaken in the ground floor of the management practices. partially opened terminal building (Package 1) using USEPA approved anti-microbial biocide. The air quality monitoring carried out by an independent environmental consultant during October 2018 confirmed that the mold removal was successful. Further remediation measures for remaining floors of the terminal building will be completed before start of the Project (Package 2) works”; refer to ESS 4. ESS 4: Relevant to Evaluation of the risks and The ESMP identified potential risks and impacts of Community Health the Project impacts on health and safety the construction activities on the passengers and and Safety of the affected communities other airport users and included measures to during project cycle and address these risks. mitigation measures The Borrower will design, The Project includes some climate change and construct and operate natural hazard adaptation measures and upgrades structural elements of the to the terminal to improve its ability to withstand project considering safety category 5+ hurricanes in the future. These risks to communities, climate measures include: change and natural hazards. • the connection between the passenger boarding bridges and the terminal building will be structurally strengthened to prevent any displacement. • The new roof design includes structural improvements to strengthen the roof structure so that it can withstand hurricane winds of up to 185 miles/hr. • A 2-layer waterproof membrane has already been installed across the entire terminal roof which should prevent water from entering the building. The Borrower will avoid or PJIAE has already implemented measures to minimise the potential for remove the mold from the ground floor terminal community exposure to building (refer to ESS 3 above). water-related and vector- Mold remediation for other floors in the terminal borne diseases and hazardous building will be undertaken in the second quarter material. of 2019 prior to the reconstruction of the Project (Package 2) works. For these remediation works PJIAE will engage again an international mold remediation contractor and an independent environmental consultant to monitor air quality and conduct relevant testing. The design of the reconstruction works includes the use of humidity and mold resistance materials (sheetrock, woodwork, etc.) throughout the terminal to prevent future mold issues. ESMP includes measures to avoid/minimize transmission of infectious diseases which may be associated with labour influx. PJIAE_ESMP_August 2019 17 Actions taken (or to be taken) by PJIAE to comply ESS Relevance Requirements of ESS with ESS requirements ESMP also includes mitigation measures for storage, handling, transportation and disposal of hazardous materials such as fuels. The Borrower will identify and The airport is equipped with a state-of-the-art ATC implement measures to Tower and Radar facility, Category 9 Fire Fighting address emergency events and Rescue Service, as well as General Security and including both natural and Centralized Pre-screening. The safety conditions at man-made hazards. the airport meet with ‘International Civil Aviation Organization’ (ICAO) standards. An existing Emergency Response Plan is already in place for the PJIA. It includes procedures for identification of emergencies, notification for designated personnel and to the passengers and public evacuation procedures. The Plan is given in Annex 4. The Project includes measures to improve and partly renew the fire safety system of the terminal. Universal Access Project will restore Airport Terminal’s facilities for the disabled to ensure universal access. These include restoration of ramps, elevators and toilets for the disabled. ESS 5: Not relevant , The project activities will be carried within the Land Acquisition, to the Project existing airport boundary and hence no land Restrictions on Land acquisition and resettlement will be required. use and Involuntary Resettlement ESS 6: Not relevant The project activities will be carried out within the Biodiversity to the Project existing airport boundary and hence will not affect Conservation and any biodiversity. Sustainable Management of Living Natural Resources ESS 7: Not relevant No such communities are present in Sint Maarten. Indigenous Peoples/ to the Project Sub-Saharan African Historically Underserved Traditional Local Communities ESS 8: Not relevant The project activities will be carried out within the Cultural Heritage to the Project existing airport boundary and hence will not affect any cultural heritage. However, while no cultural heritage (superficial or sub-surface) has been identified in the airport terminal area, the Works contract will include a standard chance finds clause with corresponding processes and procedures. ESS 9: Not relevant Financial to the Project Intermediaries ESS 10: Relevant to The Borrower will identify the PJIAE has an existing stakeholder engagement Stakeholder the Project different stakeholders of the mechanism in place (Chapter 7). This ESMP Engagement and project, both project-affected describes the different stakeholders of the Project. Information parties and other interested The SEP is included in the ESMP (Annex 5). PJIAE Disclosure parties. currently engages its stakeholders through The Borrower will develop circulation of monthly newsletters, conducting and implement a Stakeholder monthly facilitation meetings and maintaing a Engagement Plan (SEP). The news webpage. Reconstruction activities are being plan will be disclosed to shared with the stakeholders to obtain their PJIAE_ESMP_August 2019 18 Actions taken (or to be taken) by PJIAE to comply ESS Relevance Requirements of ESS with ESS requirements obtain the views of the feedback. This process will be continued during stakeholders. the implementation of the Project also. The Borrower will disclose The Project information is being shared with the project information to allow stakeholders regularly through monthly stakeholders to understand newsletters and meetings with project-affected the risks and impacts of the stakeholders. project. This ESMP will be disclosed on the PJIA website and its availability will be communicated through newspaper notifications and newsletters. The Borrower will undertake a PJIAE is carrying out monthly consultation process of meaningful meetings with various stakeholder on the on-going consultation in a manner that proposed Project construction activities. Feedback provides stakeholders with from these stakeholders meetings in the form of opportunities to express their requests with agreed measures the stakeholders' views on project risks, impacts requirements will be taken into account in the and mitigation measures implementation of the design and execution of the works. These apply in particular to stakeholders such as the airlines, car rental companies, taxi association, concessionaires, etc. as well as PJIAE staff. The Borrower will continue to PJIAE will continue to share the project updates conduct stakeholder with all the stakeholders through its engagement in accordance ‘Communication Officer’ using monthly with SEP during project newsletters, monthly consultation meetings, press implementation. releases and news webpage. The Borrower will propose PJIAE has existing Grievance Redress Mechanisms and implement a grievance is in place to receive concerns and grievances from mechanism to receive and the stakeholders (Annex 5). facilitate the resolution of concerns and grievances from the project related parties related to the environmental and social performance of the project in a timely manner. Bank’s EIA Requirements 3.4.1 European Investment Bank’s Requirements for the Project According to EIB guidelines the Project does not fall under either Annex I or Annex II of the European Union Environmental Impact Assessment (EIA) Directive and hence, no environmental impact assessment is required for the Project. However, the EIB has recommended the PJIAE for preparation of ESMP for the Project in its Environmental and Social Data Sheet of the Project. This ESMP will also comply with the requirements of the EIB. 4 Conditions Baseline Environmental and Social Conditions 4.1 Physiography Physiography Sint Maarten is an island country in the Leeward Islands of the Caribbean. It is a constituent country of the Kingdom of the Netherlands. It encompasses the southern 40% of the Caribbean island of Saint Martin, while the northern 60% of the island constitutes the French overseas territory of Saint Martin. Sint Maarten is centred on 18° 01’N Latitude and 63° 05’ W Longitude. The island hinges between the Lesser and the Greater Antilles and lies between the Atlantic Ocean and the Caribbean Sea. Other neighbouring island territories include Anguilla, St. Kitts and Nevis and St. Barthélemy. The total land area of the entire island is 90 km2 (15km long and 13 km wide at its widest point). The island features a series of jagged ranges of hills from north to south terminating at Pic Paradis, 424 m the highest point, on the French side of the island. The coastline is a series of beaches, coastal lagoons, rocky areas and mangroves, and the interior is characterized by many valleys, most of which are rather flat. PJIAE_ESMP_August 2019 19 4.2 Climate The climate of Sint Maarten is tropical with hot and sunny weather all year around. Daily average temperature ranges from 25 degrees Celsius (°C) in the period from January to March, to 28 °C between June and October. The night temperature rarely drops below 20 °C, while sometimes it can reach 35 to 37 °C during the day from June to November. Average monthly weather data of Sint Maarten is given in Table 4.1. Average annual rainfall is 1045 mm. In the period from June to November (but mostly from August to October), Sint Maarten can be hit by tropical depressions and hurricanes, as happens in general in the Caribbean. Table 4.1: Average Monthly Weather Data of Sint Maarten Month Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Temperature, Min (°C) 22 22 23 23 24 25 25 25 26 25 24 23 Temperature, Max (°C) 28 27 28 28 29 30 30 31 31 30 29 28 Rainfall, (mm) 75 50 45 80 100 70 85 115 120 100 115 90 4.3 Natural Hazards Sint Maarten is highly vulnerable to natural disasters and adverse climatic events due to its location within the Atlantic hurricane zone. For the past decades, the country has been exposed to high winds, intense storms and numerous hurricanes: Donna in 1960 (Category 3), Luis in 1995 (Category 4), Lenny (1999) and Irma 2017 (Category 5 on Saffir-Simpson scale). Due to the size of the country, a single storm has the potential to impact the entire population directly. High winds, rainfall and flooding are the principal risk factors while the country is also vulnerable to earthquakes. Coastal areas are exposed to flood risk from storm surge and tsunamis. Increased urbanization along with climate change and limited country capacity to build with resilience adds to its vulnerability to natural hazards. 4.4 Biological Environment The major part of Saint Maarten is covered with secondary vegetation derived from either seasonal formations or dry evergreen formations6. Only on the top of the hills, some more or less original semi- evergreen seasonal forest is found. This type of forest has regionally become extremely rare too. Because of its small area, this forest formation is very vulnerable. On the higher hills of the two ridges in the middle part of the island, and the hills of the eastern ridge, dense secondary woodland vegetation is growing, preventing erosion and with a high scenic value. Along the coast and inland waterways remains of mangrove forests and other types of coastal vegetation survive, which are of high ecological value, and also have scenic value. The fauna of St. Maarten is poor in species, not only because of St. Maarten’s small size, but also because of habitat destruction, hunting, imported predators and hurricanes. One bird species, the Red-tailed Hawk (Buteo jamaicensis) and two kinds of reptiles, the Antillean Iguana and the Iguana Delicatissima. Among the vertebrates, birds form the largest group with a total of 39 resident and nesting birds and 68 species of migrating birds and visitors. These include 19 seabirds, of which 10 species breed in or in the vicinity of the island. Sint Maarten is classified as an important breeding area for seabirds. Several small rocky islands just offshore accommodate breeding colonies of seabirds. 4.5 ocio-economy ocio- Socio Demography and S Sint Maarten is a high-income constituent country of the Kingdom of the Netherlands in the Caribbean. It is the most densely populated country in the Caribbean with a population of roughly 38,000 in an area of 34 square km and a per capita Gross Domestic Product (GDP) of U$25,381. English is the widely spoken language though Dutch is the official language of the country. 6 Source: Biological Inventory of St. Maarten (http://www.dcbd.nl/sites/www.dcbd.nl/files/documents/RojerKNAP96-33BioInv-StMaarten%5Beng%5D.pdf) PJIAE_ESMP_August 2019 20 Tourism and tourism-related industry is the major source employment in the country. Only about 10 % of the land is suitable for domestic agricultural production, and over 90% of food products are imported. Nearly 30% of the male working population (45% for female workers) earn less than ANG 2,000 (USD 1,115) per month. Literacy rate in people over the age of 14 is 95.8%. Hurricane Irma has severely damaged the economy of the country. Sint Maarten’s unemployment rate (6.2 percent) and youth unemployment rate (23.8 percent) in 2017 have significantly risen following the hurricane due to the shutting down of tourism businesses. The tourism sector suffered from significant damages to the airport, accommodations and tour operator equipment, dramatically reducing the number of tourist arrivals. Micro, small and medium-sized enterprises have experienced a significant loss of capital due to the impacts of the hurricane. 4.6 Indoor Air Quality in the Terminal Building Before Mold Remediation 4.6.1 Indoor Air Quality Before Due to severe damage to the roof of the terminal and because of the unsafe situation to energise the air- conditioning system inside the building, and the damages to the façade all levels of the terminal building’s interior had become saturated with rain-water and salt water. This moisture created an environment conducive for mold growth and corrosion. A combination of high humidity, excessive and continued moisture intrusion from the damaged building envelope and zero to limited air flow within the facility was contributing to further growth of mold. Exposure to disturbed mold posed a significant health risk. Typical symptoms reported from mold exposure include: (i) Respiratory problems - wheezing, asthma attacks, etc., (ii) Nasal and sinus congestion or dry, hacking cough, (iii) Eye irritation - burning, watery, redness, (iv) Nose or throat irritation - sneezing fits, bloody noses, (v) Skin irritations - rashes or hives, (vi) Nervous system - headaches, memory loss, mood changes, and (vii) Aches and pains. Sick building syndrome (SBS) is a mold-related medical condition where people in a building suffer from symptoms of illness or feel unwell for no apparent reason. The symptoms tend to increase in severity with the time people spend in the building, and improve over time or even disappear when people are away from the building. The main identifying observation is an increased incidence of complaints of symptoms such as a headache; eye, nose and throat irritation; fatigue; and dizziness and nausea. These symptoms appear to be linked to time spent in a building, though no specific illness or cause can be identified. Sampling and analysis for air quality were carried out in December 2017 to estimate the count of mold spores at seven locations. Sampling was carried out both inside and outside the terminal for comparison purposes. A summary of these results is shown in Table 4.2. The results indicate the total count of mold spores was significantly higher than the exterior samples. The air samples revealed extremely high levels of mold counts from Penicillium/Aspergillus-like, Chaetomium and Stachybotrys mold species. All three species are indicators of water damage and producers of mycotoxins. The total fungus count inside the terminal ranges from 7,690 to 62,666 spores/m3, while the fungus count outside the terminal is 120 spores/m3. The fungus counts outside the terminal can be considered as natural baseline conditions in the country. Table 4.2: Air Borne Spore Counts in the Terminal (December 2017) Sampling Location IAQ-2 IAQ-3 IAQ-4 IAQ-6 IAQ-1 (Near Belt (Near (Near IAQ-5 (SEC IAQ-7 (Room 1 BHS Level 0 SEC (Executive Check (Outside 0001) Inbound) Concession) Suite) Lounge) point) Terminal) Fungus Type Fungus Counts (spores/m3) Chaetomium (spores/m3) 40 173 893 707 Curvularia (spores/m3) 13 27 53 93 53 Drechslera-like (spores/m3) 80 Penicillium/Aspergillus-like 7,570 7,650 69,900 61,000 25,300 16,600 (spores/m3) PJIAE_ESMP_August 2019 21 Rust/Smuts/Myxomycetes/Perco 280 67 nia (spores/m3) Stachybotrys (spores/m3) 453 40 360 333 333 Total Fungal count (spores/m3) 8,036 7,690 70,160 62,666 26,340 17,026 120 4.6.2 Indoor Air Quality After Mold Remediation PJIAE has taken up mold remediation works to avoid any public health risks by hiring an international environmental consultant and international mold remediation contractor. Air quality sampling and analysis were carried out again in October 2018 to measure the mold counts after the mold remediation. The results are shown in Table 4.3. The results indicate that the mold has successfully been remediated and the total fungus counts inside the terminal are found to be less than 547 spores/m3 (less than the counts noticed outside the terminal). Table 4.3: Air Borne Spore Counts in the Terminal (October 2018) Sampling Location Baggage Claim Admin Hold room Restroom Fungus Type Fungus Counts (spores/m3) Ascospores (spores/m3) 13 13 13 Chaetomium (spores/m3) 227 80 Curvularia (spores/m3) Drechslera-like (spores/m3) Penicillium/Aspergillus-like (spores/m3) 253 Rust/Smuts/Myxomycetes/Perconia (spores/m3) 13 Stachybotrys (spores/m3) 27 Total Fungal count (spores/m3) 13 520 13 93 With regard to the Environmental Standards applicable to the Project an extraction from World Bank Group Environmental Health & Safety General Guidelines, 2007 is shown in Annex 3. 5 Impacts of the Project and their Management Potential Risks and Impacts 5.1 Overview of Potential ESHS Risks and Impacts The proposed construction works in the Project will be carried out within the existing airport terminal and any temporary facilities to be established for storage of equipment and material. Construction yards will be located within the existing airport boundary. Thus, the proposed activities are limited to the existing footprints of the airport and no additional land acquisition is required. Hence, most of the impacts from the proposed activities are temporary in nature and limited to the construction period. Potential adverse impacts associated with the construction are mainly related to health and safety of the construction workers, airport staff, passengers and other airport users who are exposed to risks associated with the construction works. The overall positive impact of the Project after reconstruction of the airport will be a return to a fully restored and functional terminal bringing a significant boost to the tourism industry, which will further help to restore the economy of the country and the Northeastern Caribbean region as well. The pre-Irma terminal building of the PJIA has been in operation for more than 12 years and the proposed reconstruction works will not alter the daily and routine operations and maintenance (O&M) practices of the airport. Hence, the Project is not expected to create adverse impacts and risks during the airport’s operations and maintenance schedules. In addition, the reconstruction works will include a significant strengthening of the structural integrity of the terminal roof and its ability to withstand category 5+ hurricanes in the future. The main entrance doors of the terminal building will be structurally improved by installing double sliding doors which will be hurricane proof protected. PJIAE_ESMP_August 2019 22 Provisions for access to disabled people such as side curb ramps, elevators and separate toilets have already been made during the initial construction of the terminal in 2005/2006 and will be restored or replaced. Potential environmental and social risks and impacts of the Project during the bidding, mobilisation, reconstruction, the airport’s operations and maintenance works and proposed mitigation plans to address these risks and impacts are described in the following sections. Though there will be no impacts during the bidding phase of the Project, the effective implementation of mitigation plans in this ESMP will start from the Pre-construction Stage Risks and Impacts and their Management. 5.2 Stage: Procurement of Contractor Bidding Stage: PJIAE will include the following Environmental, Social, Health and Safety (ESHS) Conditions in the bidding documents to ensure all the mitigation measures proposed in this ESMP are effectively implemented: • Past performance of the Contractor on ESHS aspects including sexual exploitation and abuse and gender-based violence; • ESHS Staff with the Contractor; • Performance Security; • Mitigation measures to address construction impacts (Table 5.3 and Table 5.5); • Payments for implementation of ESHS measures; • Code of conduct of Contractor’s Personnel; • Management Strategies and Implementation Plans (MSIP) to manage the ESHS Risks. Each of the above conditions is elaborated in Table 5.1. Table 5.1: ESHS Conditions in the Bidding Documents The rationale for Responsibility inclusion of this Condition in the Specifications to be included in the Bidding Condition Contract Documents Bidders PJIAE 1. Past The contractor’s past The Bidder shall “declare any civil work Bidder to PJIAE use this performance of performance on contracts that have been suspended or make the information to the Contractor compliance with terminated and/or performance security Declaration seek further on ESHS is one ESHS is an indicator called by an employer for reasons related to information or of the eligibility on contractor’s the non-compliance of any environmental, or clarifications criteria for the commitment and social (including sexual exploitation and abuse in carrying out shortlisting capability for (SEA) and gender-based violence (GBV) or its due process implementation of health or safety requirements or safeguard in diligence the ESMP the past five years”. 2. Contractor The Contractor’s The Bidder shall propose an Environmental, The bidder PJIAE will shall propose staff should include Social, Health and Safety (ESHS) Specialist as to submit review and an ESHS an ESHS specialist the Contractor’s Key Personnel at the Site. the CV of approve Specialist in his who is responsible The Bidder shall provide details of the proposed team for implementation proposed ESHS specialist including academic ESHS of all mitigation qualifications and work experience. Specialist measures on ESHS The ESHS Specialist should have a minimum risks and compliance bachelor’s degree in engineering or a master’s with ESMP degree in sciences related to environmental management. The Specialist should have 5 years of experience working on monitoring and managing ESHS risks related airport projects or other similar infrastructure projects. 3. Contractor The Contractor The Bidder shall submit the ESHS Performance The bidder shall submit should have a Security the form of a “demand guarantee” in will submit a ESHS financial implication the amount of one percent (1%) of the Performance Performance if he could not Contract Amount. Security Security for comply with ESHS compliance requirements. Hence performance security will be PJIAE_ESMP_August 2019 23 The rationale for Responsibility inclusion of this Condition in the Specifications to be included in the Bidding Condition Contract Documents Bidders PJIAE with ESHS collected from the obligations contractor 4. Implement The mitigation PJIAE will include Table 5.3 and Table 5.5 of PJIAE will Mitigation measures to address the ESMP in the General Specifications of the include this Measures to potential ESHS risks Bidding Document, and the reference to these condition in Address and impacts should tables will be provided in the Conditions of the the bidding Construction be included in the Contract as follows: document Related Impacts bidding documents. • The Contractor shall implement the given in Table The contractor shall mitigation and monitoring measures given 5.3 and Table be made responsible in Table 5.3 and Table 5.5 of the ESMP to 5.5 for implementation address ESHS risks associated with the of the mitigation construction works. The Consultant shall measures through refer to the ESMP of the Project, which is the necessary available on the PJIA website, for further conditions in the guidance. contract. • The Contractor shall comply with the World Bank Group’s General Environmental Health and Safety Guidelines and PJIAE’s Environmental and Social Policy Statement (Annex 6) 5. Payments for The proposed The cost of the delivering the ESHS PJIAE will implementation measures to address requirements shall be a subsidiary obligation include this in of ESHS ESHS risks are mainly of the Contractor covered under the prices the general Mitigation and related to workplace quoted for other Bill of Quantity items. No specifications Monitoring safety. Hence the separate payments will be made for of the bid Measures cost of implementing implementation of ESHS requirements. document the ESHS requirements shall be covered by Bidder’s rates for the relevant works, and no separate payment will be made. 6. Code of All workers hired by The Bidder shall submit the Code of Conduct Bidder Shall Conduct for the Contractor that will apply to the Contractor’s employees submit code Contractor’s should sign a code of and subcontractors. The Code of Conduct will of Conduct Personnel conduct to ensure state that the workers will comply with the with the bid compliance with following ESHS requirements and the PJIAE’s documents ESHS obligations of Code of Conduct (Annex 7): the Contract • Wearing of Personal Protective Equipment (PPE’s) in the workplace at all times • Non-discrimination in dealing with the local community by race, ethnicity, gender, religion, disability, sexual orientation, gender identity, social, or health status • Respectful attitude while interacting with the local community • Prohibit sexual harassment particularly towards women and children • Prohibit violence, including sexual and/ or gender -based violence • Respecting the reasonable work instructions • Protection and Proposer use of the property PJIAE_ESMP_August 2019 24 The rationale for Responsibility inclusion of this Condition in the Specifications to be included in the Bidding Condition Contract Documents Bidders PJIAE 7. Contractor’s The Contractor The Bidder shall submit Management The bidder Management proposal should Strategies and Implementation Plans (MSIP) to will submit Strategies and include his manage the following key ESHS risks: MSIP along Implementation understanding of the • Strategy for the protection of workers and with the Bid Plans (MSIP) to ESHS requirements community (airport staff, passengers and Documents manage the of the project and other users) from the construction related ESHS Risk the proposed hazards inside the terminal strategies to manage • Pollution prevention (wastewater, air and the ESHS risks noise emissions) and management • A waste management plan for proper collection and disposal of waste • Traffic management plan to ensure the safety of local communities from construction traffic • Hazardous material management plan safe storage and handling • Strategy to address labour influx impacts on the local communities • Gender-based violence and sexual exploitation and abuse prevention and response action plan • Emergency response plan and early warning system The Contractor shall be subsequently required to submit (before mobilisation) Contractor’s Environment and Social Management Plan (C- ESMP) by the above strategies and Condition 4 of this Table. 5.3 -construction Stage: Pre- Pre their Management Stage: Risks and Impacts and their Pre-construction stage impacts and risks of the Project are associated with the presence of mold spores inside the terminal. PJIAE has already completed part of the mold remediation works for “Phase 1” and the indoor air quality tests carried out during October 2018 have confirmed that there is no presence of mold spores. Mold remediation in other areas of the terminal building will be undertaken in the second quarter of 2019 prior to start of construction of the Project (Package 2) works . World Bank works will not commence in newly remediated areas until an audit has been performed and the report reviewed and approved by the Bank. Pre-construction stage will mainly include the mobilisation of the contractor and finalisation of the following conditions/documentation by the Contractor: • Contractor’s Environmental and Social Management Plan (C-ESMP) with site-specific management plan; • Labour Management Procedures to be followed for hiring and management of labour; • Permit for disposal of waste at the government’s operated landfill site; • The mobilisation of ESHS Specialist. Each of the above conditions is elaborated in Table 5.2. PJIAE_ESMP_August 2019 25 Table 5.2: ESHS Conditions in the Pre-Construction Stage The rationale for the Responsibility inclusion of this Condition Condition Description of the Condition Implementation Supervision 1. Mold Mold remediation PJIAE will engage an international mold PJIAE PJIAE and its Remediation will be undertaken remediation contractor and an Environmental prior to the independent environmental consultant to Consultant, reconstruction of the monitor air quality and conduct relevant World Bank Package 2 works. For testing. these remediation World Bank may carry out its own to audit works PJIAE will to ensure the mold remediation is engage an complete. international mold No construction works will be started in remediation the Project until the test and audit reports contractor and an confirm that the mold remediation is independent successful and there are no public health environmental risks. For the applicable Environmental consultant to monitor Standards an extraction from World Bank air quality and Group Environmental Health & Safety conduct relevant General Guidelines, 2007 is shown in testing. Annex 3. If any mold left untreated will pose a health hazard to the airport users. 2. Preparation The Contractor shall The Contractor to submit for approval and The contractor PJIAE and its of Contractor’s submit site-specific subsequently implement their will submit this Engineer Environmental management plans to Environment and Social Management Plan plan and (Project and Social address ESHS risks (C-ESMP). update it every Management Management following the ESMP The C-ESMP should be submitted prior to six months. Consultant) Plan (C-ESMP) requirements and the commencement of construction works will review MSIP proposed in the and no construction activities will be and approve. bid documents. carried out under the project until Failure to approval of the C-ESMP. comply with The C-ESMP will include the following site- C-ESMP work specific management plans on: or obligation • Occupational health and safety may lead to management plan withholding of • Community health and safety payment until management plan the work or • Waste management plan obligation has • Wastewater discharges management been plan performed. • Air and noise emissions management plan • Hazardous material management and spill control plan • Water supply and sanitation management at the worksites and workers’ accommodations • Management of labour influx and facilities for the foreign workers • Labour recruitment procedures and labour management • Traffic management plan • Training plan for ESHS risks including HIV/AIDS, sexual exploitation and abuse, and gender-based violence • Emergency Response Plan • Grievance Redress Mechanism • Demobilization plan after completion of works PJIAE_ESMP_August 2019 26 The rationale for the Responsibility inclusion of this Condition Condition Description of the Condition Implementation Supervision 3. Mobilisation The ESHS Specialist The Contractor shall submit the CV of Contractor PJIAE and its of ESHS should be mobilised ESHS Specialist for PJIAE review and Engineer Specialist during pre- approval. construction for The ESHS Specialist should be present at preparation of C- the site throughout the construction ESMP period. 4. Permits for Government permits Contractor shall obtain the permit from Contractor PJIAE and its disposal of are required for the Ministry of Public Housing, Spatial Engineer commercial disposal of Planning, Environment and Infrastructure waste commercial wastes (VROMI) for disposal of waste at the generated from the government’s operated landfill site. construction activities at the government operated landfill site. 5. The hiring of ESS 2 sets out the Contractor to develop and implement Contractor PJIAE and its Construction standards for working labour management procedures following Engineer Labour conditions and the national labour regulations, PJIAE’s management of Labour Management Procedures (LMP), workers’ and ESS 2 for the hiring of construction relationships. workers. The procedures will include terms and conditions of employment including hours of work, wages, overtime, compensation and benefits, holidays, leaves, and so on. The procedures will set out measures to prevent and address harassment, intimidation and/or exploitation. 6. Temporary The contractor will Contractor shall set up temporary storage Contractor PJIAE storage facilities need areas for setting facilities and construction yard within the and construction up temporary storage airport boundary at the sites approved by yard areas and the PJIAE. construction yards. 5.4 Construction Stage Risks and Impacts and their Management Potential ESHS risks of the Project have been assessed and are summarized below: • Workers and airport personnel exposure to hazards associated with the construction works • Pollution from wastewater discharges • Air pollution and noise emissions • Pollution from waste generation • Storage and handling of hazardous material • Labour influx including child labour and gender-based violence • Incidents • Emergencies • Community exposure to hazards associated with the construction works Detailed measures for the above risks are developed following the World Bank Group Environmental Health and Safety Guidelines and Good International Industry Practice and presented in Table 5.3. PJIAE_ESMP_August 2019 27 Table 5.3: ESHS Risks and Impacts and Mitigation Measures in Construction Stage (Note: PJIAE will have this Table included in the Contract Specifications of the Bidding Documents) ESHS Description of Responsibility Risk/Impact the Risk/Impact Mitigation Measures Implementation Supervision 1. Hazards at Occupational Contractor shall carry out a ‘job hazard Contractor shall PJIAE and its Work Site health safety analysis’ at the new construction site to submit the job Engineer will risks associated identify potential hazards that may arise hazard analysis approve the with the from the proposed works or working report report based on proposed conditions to the project workers, site inspection construction particularly those that may be life- and satisfactory works may result threatening. implementation from the The contractor will identify ways to eliminate of control exposure to or control these hazards through applying a measures potential hazards hierarchy of control measures such as the encountered in elimination of risk through physically the workplace or removing the hazard, engineering controls to while working. minimize the risk, and finally use of personal protective equipment. Contractor shall prepare a job hazard analysis report with the proposed control measures for the PJIAE’s approval. Contractors shall not carry out any works at the new site until approval of the report. PJIAE will approve the report based on the site inspection and satisfactory implementation of control measures. 2. Training to Lack of The Contractor shall provide training to all Contractor PJIAE workers awareness his workers, before they start working on among workers site, on basic ESHS risks associated with the on the ESHS risks proposed construction works and the and requirements workers’ responsibility. The training of the Project. program shall be repeated on a monthly basis. Contractor’s site engineers will provide a brief daily toolbox talk to the construction workers on ESHS risks associated with the construction activity that will be carried on that particular day. The Contractor’s monthly training program will also cover topics related to Code of Conduct such as sexual harassment particularly towards women and children, violence, including sexual and/or gender- based violence and respectful attitude while interacting with the local community 3. Personal Lack of relevant Contractor shall provide personal protection Contractor PJIAE and its Protective PPE’s will equipment (PPE) for workers, such as safety Engineer Equipment (PPE) increase the risk boots, helmets, masks, gloves, protective of worker’s clothing, goggles, full-face eye shields, and exposure to ear protection based on the work construction requirements. hazards All workers shall wear safety vests, helmets and safety shoes at all worksites. Workers shall maintain the PPE properly by cleaning dirty ones and replacing them with the damaged ones. 4. Work at Risk of fall while Contractor shall install guard rails with mid- Contractor PJIAE and its height working at rails and toe boards at the edge of any fall Engineer heights hazard area. All workers shall use fall preventing devices such as full body harness in conjunction with the shock absorbing lanyards. PJIAE_ESMP_August 2019 28 ESHS Description of Responsibility Risk/Impact the Risk/Impact Mitigation Measures Implementation Supervision 5. Rotating and Risk of accidents Contractor shall hire trained operators for Contractor PJIAE moving from being struck the safe operation of specialised vehicles equipment of machinery or such as forklifts, including safe loading and moving unloading. equipment Moving equipment with restricted rear visibility is outfitted with audible back-up alarms. Flagman will be provided to each moving equipment operator to guide the movement of equipment. 6. Electrical Exposed or faulty Contractor shall mark all energised electrical Contractor PJIAE safety electrical devices, devices and lines with warning signs. such as cables, Contractor shall check all electrical cords, cords, hand tools, cables, and hand power tools for frayed or can pose a exposed cords and following manufacturer serious risk to recommendations for the maximum workers. permitted operating voltage of the portable hand tools. 7. Workers Lack of safe The contractor shall arrange safe drinking Contractor PJIAE facilities at the drinking water water, adequate rest and dining areas for the construction and sanitation workers. The workers will use the toilet sites facilities create facilities available at the terminal. unhygienic All worksites should be cleaned on a daily conditions at basis. worksites 8. Health Emergency The contractor shall provide the following Contractor PJIAE facilities at work treatment for the medical facilities for the construction sites injured workers. workers: • A first aid centre shall be provided for the labour within the construction site equipped with medicines and other basic facilities; • Contractor shall identify and train an adequate number of workers to provide first aid during medical emergencies; • First aid kits are adequately stocked. • Information and awareness of communicable diseases, HIV/AIDS etc. shall be provided to workers. 9. Facilities at Potential health The Contractor shall accommodate all his Contractor PJIAE the residences risks for the foreign staff in the hotels or rented houses. of the foreign workers from The residences shall have adequate workers unhygienic accommodation with ventilation facilities, conditions at the basic services including safe drinking water residences and sanitation, and recreational facilities. The residences shall be maintained in clean and good condition. Waste shall be disposed of regularly. Kitchens shall be adequately furnished and provided with facilities to maintain adequate personal hygiene. Contractor shall make available an adequate number of first aid kits to satisfy the resident’s needs with sufficient backup of medicines. An adequate number of workers shall be trained to provide first aid. 10. Child and Children under The Contractor shall not hire any labour less Contractor PJIAE youth labour the age of 15/16 than 16 years of age. years are The Contractor shall not engage youth prohibited from workers (ages 16 to 18) in nighttime shifts working. Youth (between 7.00 p.m. and 7.00 a.m.) and PJIAE_ESMP_August 2019 29 ESHS Description of Responsibility Risk/Impact the Risk/Impact Mitigation Measures Implementation Supervision workers of age 16 perform dangerous works, such as: operate to 18 have some cranes, platform hoists, fork-lift; and carry or work restrictions. lift loads frequently. 11. Grievance Workers shall be The Contractor shall establish a mechanism Contractor PJIAE Mechanism provided to raise to collect the complaints from the workers workplace and address those complaints by the concerns. approved GRM plan in C-ESMP. 12. Incidents If incidents are The Contractor shall investigate all incidents Contractor PJIAE not investigated related to the environment (e.g. oil spills, and root causes pollution events), social (e.g. gender-based are not violence, the non-function of GRM, etc.) and identified, there OHS (e.g. injuries). is a risk that they Contractor shall carry out an investigation for may repeat all significant incidents to understand the root causes of those incidents. Contractor shall submit a detailed incident report for significant incidents and workplace injuries to the Department of Labour and the World Bank. 13. Air pollution Emissions from The Contractor shall fit machinery and Contractor PJIAE the construction vehicles with appropriate exhaust systems equipment and and emission control devices and maintain vehicles the machinery and vehicles in good working condition following the specifications defined by their manufacturers to maximize combustion efficiency and minimize the contaminant emissions. The Contractor shall service all equipment regularly to minimize emissions and maintain the record. 14. Noise Noise and The Contractor shall appropriately site all Contractor PJIAE emission vibrations from noise generating activities to avoid noise the construction pollution to airport users. If possible, all such activities will activities shall be scheduled in the non-peak have an impact hours of the airport operation. on the workers The Contractor shall maintain all equipment and airport users to keep it in good working order by manufactures maintenance procedures and install acoustic enclosures around generators to reduce noise levels. The Contractor shall fit high-efficiency mufflers to appropriate construction equipment and avoid the unnecessary use of alarms, horns and sirens. 15. Wastewater Wastewater The Contractor shall direct all wastewater Contractor PJIAE discharges discharges if not from the construction activities to the contained will sewerage system of the airport. pollute the natural environment 16. Waste Pollution from The Contractor shall obtain the permit from Contractor PJIAE the improper VROMI for disposal of waste at the landfill management of site. wastes and reduce the generation of waste by using the excess materials principles of reduce, recycle and reuse from the The Contractor shall provide sufficient waste construction bins at the worksite for the collection of sites. Most of the waste generated from the worksites. waste from the construction PJIAE_ESMP_August 2019 30 ESHS Description of Responsibility Risk/Impact the Risk/Impact Mitigation Measures Implementation Supervision activities will be Separate bins will be provided for food refuse and excess waste, recyclables and garbage. construction The Contractor shall carry these wastes in material. the covered trucks for the safe disposal at the government’s operated waste management facility. No hazardous waste is expected to be generated from the Project. If there is any hazardous waste, the Contractor shall collect it separately and hand over to the government’s waste management facility. 17. Hazardous Fuels and The Contractor shall store all hazardous Contractor PJIAE Material lubricants will be materials appropriately in bunded areas and used in the should be covered to avoid direct exposure construction to rain, wind and sunlight; and take all activities, though precautionary measures when handling and on a limited storing fuels and lubricants, avoiding scale. Improper environmental pollution. storage and The Contractor shall have a sufficient handling of fuels number of spill kits on site along with trained and lubricants personnel in use of the spill kits for control of and potential oil spills. spills from these fuels may harm the environment or health of construction workers and airport users. 18. Community Community Contractor shall barricade the work areas Contractor PJIAE exposure to (Airport staff and with hard fencing to prevent entry of airport work hazards passengers) are staff and passengers in the construction exposed to areas. construction The Contractor shall place adequate hazards signboards to divert staff and passengers away from the construction works. Contractor shall also place flagmen to direct them away from the construction areas. All visitors to the work area should wear basic PPEs such as safety shoes, hard hats and vest. 19. Community Possible risk of Contractor’s code of conduct shall cover Contractor PJIAE exposure to spreading of program to promote awareness to the health issues sexually construction workers on the risk of spreading transmitted of sexually transmitted diseases. diseases from Contractor’s monthly training program will interaction with cover topics on the workers ‘code of foreign workers conduct’. 20. Traffic and Transport of The Contractor shall implement a ‘Traffic Contractor PJIAE Road Safety material from the Management Plan’ approved in the C-ESMP, harbour to the which will also be shared with the local airport will traffic authorities. happen The Contractor shall avoid peak rush hours occasionally, and for transport of material. during these The Contractor shall place traffic signs and days, the flagmen at required places to control the increased traffic traffic. use of the road The Contractor shall employ experienced by construction drivers and regularly inspect vehicle safety. vehicles will PJIAE_ESMP_August 2019 31 ESHS Description of Responsibility Risk/Impact the Risk/Impact Mitigation Measures Implementation Supervision affect the movement of normal road traffics and the safety of the road-users. 21. Emergency Emergencies at The Contractor shall prepare an emergency Contractor PJIAE Preparedness worksite results preparedness and response as part of C- and Response from the natural ESMP. and man-made The Contractor shall mark the fire escape hazards, typically routes and train the workers on emergency in the form of evacuation from the terminal in case of fire. fire, explosions, Emergency drills shall be conducted on a leaks or spills. regular basis. The Contractor shall have adequate fire extinguishers at the work site, and all site supervisors of Contractors shall be trained with the operation of extinguishers. The Contractor shall have adequate spill kits for control of oil spills and leaks. 22. Security Risk of security The construction works will be carried out Contractor PJIAE Personnel personnel inside a secured facility of the airport and no abusing the security personnel will be engaged by the community Contractor for the safety of his worksites and workers. However, the Contractor will engage workers for safeguarding the material storage sites. These workers like others will sign the Code of Conduct and undergo regular training programs. 23. Chance The project In case of any chance finds, the Contractor Contractor PJIAE Finds activities will be shall (a) Stop the construction activities in carried out within the area of the chance find; (b) Delineate the the existing discovered site or area; (c) Secure the site to airport terminal prevent any damage or loss of removable and hence will be objects. (d) Notify the supervisory Engineer no scope for who in turn will notify the responsible local chance finds. authorities; € Implementation of the authority decision concerning the management of the finding. Construction work could resume only after permission is given from the responsible local authorities concerning safeguard of the heritage. 5.5 sks and Impacts Risks O&M Stage Ri Impacts and their Management Potential ESHS risks associated with PJIAE’s O&M and the mitigation measures that are already in place are given in Table 5.4. The airport is equipped with state-of-the-art safety and security and the safety conditions at the airport meet with International Civil Aviation Organization (ICAO) standards. Table 5.4: ESHS Risks and Impacts and Mitigation Measures in O&M Stage ESHS Description of Mitigation Measures Responsibility Risk/Impact the Risk/Impact Implementation Supervision 1. Wastewater Wastewater PJIAE has an existing wastewater treatment PJIAE discharges from plant in place to collect and treat all the the sanitation sewerage from the airport facilities. facilities at the terminal PJIAE_ESMP_August 2019 32 ESHS Description of Mitigation Measures Responsibility Risk/Impact the Risk/Impact Implementation Supervision 2. Waste Waste generated PJIAE has a permit from the VROMI for disposal PJIAE from the airport of waste at its landfill site. offices and PJIAE regularly collect and transport the waste. restaurants 3. Emergency Emergencies PJIA has an existing Emergency Response PJIAE Preparedness from the natural Manual is in place and given in Annex 4. and Response and man-made The airport is equipped with a state-of-the-art hazards, ATC Tower and Radar facility, Category 9 Fire and Rescue Service. Fire fighting facilities will be further strengthened under the Project. PJIAE is improving the roof the terminal to withstand the Category 5+ hurricane in future. 4. Hazardous Airport PJIA store fuels in the bunded areas with PJIAE Materials operations adequate containment facilities. These Management include the facilities are regularly inspected for safety and storage and identification of leaks. handling of fuels Fuelling operations will be carried within the for aircraft designated areas of the airport. fuelling and Emergency response plan of the airport covers ground support emergencies associated with storage of fuels. vehicles. 5. Noise and Noise and All flights to the PJIAE arrives in the morning or PJIAE vibration vibration from afternoon time. There are no nighttime aircraft landing operators. Hence noise and vibrations from and take off aircraft during the landing and takeoff cycles is currently not a significant issue at the airport. 6. Air Emissions Main sources of PJIA has optimized its ground service PJIAE emissions include operations to reduce aircraft and ground combustion vehicle movements on taxiways and idling at exhaust from the gate. aircraft landing and takeoff and ground operations; and ground service vehicles. 7. Workers Airport ground PJIA provides personnel hearing protection to PJIAE health and service personnel exposed ground service personnel. safety are exposed to Workers in luggage handling are trained in the high noise levels. use of proper lifting, bending and turning Baggage handlers techniques to avoid back injury. have to carry Safety signs and pavement markings in place in heavy loads. Risk parking areas and taxiways for moving of collision equipment to avoid the risk of collisions. between ground vehicles and airport 8. Community Security and The airport is equipped with General Security PJIAE Health and safety conditions and Centralized Pre-screening. The safety Safety at the airport conditions at the airport meet with International Civil Aviation Organization (ICAO) standards. PJIAE_ESMP_August 2019 33 5.6 ESHS Monitoring Plan Proposed monitoring plan to be carried out during the implementation of the project to ensure contractors compliance with the mitigation measures is given in Table 5.5 along with the monitoring indicators and frequency. The contractor will carry out the monitoring. This Table 5.5 will also be included in the contract specifications of the Bidding Documents. Table 5.5: ESHS Monitoring Plan (Note: PJIA will include this Table in the Contract Specifications of the Bidding Documents) Responsible Agency Monitoring Compliance indicator/ Implemen- # Parameter/Activity Means of Monitoring threshold limits Freq. tation Supervision 1 Controls for Visual inspection to Implementation of Control Monthly Contractor PJIAE workplace hazards ensure controls for Measures specified in the workplace hazards Job Hazard Analysis Reports are in place 2 Workers are trained Inspection of training 100 percent of workers are Monthly Contractor PJIAE on ESHS Risks and records and to be trained Code of Conduct interviews with the workers 3 Use of PPE by staff Visual inspection on 100 percent use of PPE Monthly Contractor PJIAE use of relevant PPEs 4 Licensed equipment Visual inspection of All operators and drivers Monthly Contractor PJIAE operators and driving licenses shall have valid licenses vehicle drivers 5 Water and Visual inspection and Availability of safe drinking Monthly Contractor PJIAE sanitation facilities interviews water and sanitation at worksites facilities 6 Water and Visual inspection and Availability of safe drinking Monthly Contractor PJIAE sanitation facilities interviews water and sanitation at workers’ facilities, and adequate residences kitchen supplies 7 Cleanliness at Visual inspection Worksites shall be clean Monthly Contractor PJIAE worksites and with out rubbish residences 8 First Aid Kits at Visual inspection and All worksites and worker’s Monthly Contractor PJIAE worksites and interviews residences shall have residences adequate first aid kits 9 Grievances from Records of grievances All grievances shall be Monthly Contractor PJIAE labour registered and addressed with 15 days of resolved. complaint. 10 Air pollution Visual inspection of All equipment and vehicles Monthly Contractor PJIAE equipment/vehicle shall be maintained as per exhausts and records manufacturers of vehicle recommendations maintenance 11 Noise and vibration Visual inspection of Controls measures shall be Monthly Contractor PJIAE noise control in place for high noise measures generating equipment 12 Wastewater Visual inspection of All wastewater shall be Monthly Contractor PJIAE discharges wastewater directed to the airport’s discharges sewerage facility 13 Waste Waste management Facilities are clean, and Monthly Contractor PJIAE Management as per the approved waste collection and plan disposal facilities are in place 14 Traffic Safety Visual inspection for The smooth flowing of Monthly Contractor PJIAE traffic management traffic; and placement of traffic signs and flag-person PJIAE_ESMP_August 2019 34 Responsible Agency Monitoring Compliance indicator/ Implemen- # Parameter/Activity Means of Monitoring threshold limits Freq. tation Supervision 15 Hydrocarbon and Visual Inspection of No leakages from the Monthly Contractor PJIAE chemical storage storage facilities containers in the storage. and handling Handling follows procedures to avoid spillages. 16 Emergency Visual inspection Fire extinguishers are in Monthly Contractor PJIAE Response place at all work sites. Mechanism Emergency routes are displayed. 17 Restoration of Work Visual Inspection The facilities are clean with Monthly Contractor PJIAE Sites no waste at the works sites 18 Mold Spores Mold spores sampling Concentrations of mold Six- Consultant PJIAE and laboratory testing spores within the monthly background level 5.7 e Compliance Reporting on ESMP Complianc PJIA and its Contractor will prepare periodic monitoring reports on the status of implementation of ESMP and will be submitted to World Bank for their review and feedback. Details of these reports and their content are given in Table 5.6. Table 5.6: ESMP Monitoring and Compliance Reports Frequency of Report Report to be # Title of the Report Contents of the Report Preparation prepared by 1 ESHS Monitoring Compliance status of the Project with the Monthly Contractor Report environmental and social mitigation and monitoring measures. Besides, the report also covers: • environmental incidents; • health and safety incidents, • health and safety supervision: • Usage of PPEs by workers • worker accommodations for foreign workers; highlights of inspection • Training conducted and workers participated • Workers grievances • Community grievances • Chance find (if any) 2 ESMP Monitoring Compliance status of overall Project with ESMP Quarterly PJIAE Report requirements 3 Incident Reports Incident investigation reports for all major incidents Initial investigation Contractor covering details of the incident, root cause analysis, report within 24 and actions taken to address the future recurrence hours. of this event Detailed Investigation Report within ten days 6 Project Institutional Arrangements and Capacity Building 6.1 Institutional Arrangements for Project Implementation PJIAE will be responsible for the overall management, supervision and execution of the Project through a Project Management Unit (PMU). PJIAE will establish the PMU and the CEO of PJIAE will act as the Project Director of the PMU. PJIAE_ESMP_August 2019 35 PJIAE has hired a Project Management Consultant (PMC) to design the reconstruction works and supervision of the proposed reconstruction works. The Consultant is supporting the PJIAE for contract management and supervision of the reconstruction works that are already under progress. The Consultant will act as the ‘Engineer’ for administrating the contract of the Project. PJIAE will procure a Contractor following the Bank’s procurement policy for carrying out the reconstruction activities of the Project. PJIAE will be responsible for the implementation of the Components 1, 2 and 4. The National Recovery Program Bureau (NRPB) will be responsible under the Component 3 for coordination with the relevant government agencies, for example, in the areas of civil aviation safety, customs, immigration and quarantine as well as, if necessary, the French government as PJIA also serves as the main airport for the French side of the island. The NRPB will provide legal, administrative and procurement support to PJIAE and monitor PJIAE’s compliances on technical, procurement, environmental and social safeguards and fiduciary issues. 6.2 nts for ESMP Implementation Arrangements Institutional Arrangeme The overall responsibility of environmental performance including ESMP implementation of the Project will rest with the PMU. Institutional arrangements for ESMP implementation of the Project are given Figure 6.1. PMU will hire an Environmental and Social Specialist on a part-time basis, who will be responsible for implementing all actions proposed in the ESCP and ESMP. The main Contractor procured under the Project will hire an Environmental, Social, Health and Safety (ESHS) Specialist for implementation of all the management measures to address construction related environmental and social risks and impacts. Site Engineers of the PMC/Engineer will be responsible for the supervision of the Contractor. PJIAE Project Management Unit (PMU) (Project Director) Enviromental and Project Social Specialist Management Contractor Consultant (Engineer) Environmental Health Site Engineers and Safety Specialist and Social Management of the Project Figure 6.1: Organogram for Environmental and Roles and responsibilities of relevant Project staff in environmental and social management of the Project are given in Table 6.1. PJIAE_ESMP_August 2019 36 Table 6.1: Roles and Responsibilities in Environmental and Social Management of the Project Staff Responsibilities Environmental • Assist the PJIAE in drafting the Environmental, Social, Health and Safety requirements in the and Social bidding and contract documents in accordance with the ESMP and integrating the ESMP in to the Specialist within contract documents. PMU • Assist the PJIAE in review and approval of the various documents prepared by the contractor such as C-ESMP, code of conduct, labour procedures, job hazard analysis and monitoring reports. • Supervise the contractor’s work to ensure compliance with the environmental, social, health and safety requirements of the bidding documents and ESMP. Provide recommendations for implementation of corrective actions for any non-compliances and suggest improvements for contractor’s performance. • Investigate and report all incidents related to environmental, social and health aspects. Carry out root cause analysis for all major incidents, and recommended actions to be taken to rectify the failure that led to these incidents. • Provide regular training programs to the contractor’s labour on environmental, social, health and safety aspects associated with the construction activities. • Carry out regular consultations with the stakeholders following Stakeholder Engagement Plan. • Assist the PJIAE in implementing its Environmental Social Commitment Plan. • Prepare quarterly progress reports on the implementation of the ESMP for transmission to the World Bank throughout the project implementation period. ESHS Specialist • Preparation of Construction Environmental Action Plan with site-specific management plans on of the waste management, pollution prevention and control, labour influx, water supply and sanitation of Contractor the work areas, traffic management, occupational health and safety and emergency response. The Plan will be submitted for PMU approval. • Monitor, report and coordinate with supervisor to ensure that the contractors Implement all mitigation measures to address potential environmental and social risks and impacts as described in the ESMP and Contractor’s site-specific management plans. • Implement the environmental monitoring plan of the ESMP. • Carry out a job hazard assessment for each worksite to assess the potential hazards and implement mitigation measures to minimize risks. • Conduct weekly or ad-hoc toolbox training to the labourers on health and safety risks of the construction works. • Prepare monthly reports on ESMP implementation. Site Engineers • Supervise the reconstruction works, ensuring compliance with the OHS requirements of the of PMC/ Contractor. Engineer • Support the Environmental and Social Specialist of the PMU in the collection of the field data. • Monitor the Contractor's ESHS Specialist and ensure implementation of environmental and social safeguards for their workers. 6.3 Capacity Building and Training Capacity building programs will be conducted to all the Project staff including engineers and relevant stakeholders during initial stages of the Project implementation to sensitize them on the management of environmental and social issues of the Project, and to build the requisite capacities. PJIAE will engage a training consultant through PMC to deliver the training programs. Environmental and Social Specialists of the PMU and the Contractor will be responsible for carrying out routine training programs to the site staff and labourers. Table 6.2 provides details of the proposed environmental and social training program. PMU may update the plan with additional training programs during the project implementation as required. For proposed training programs and payment of the part-time Environmental and Social Specialist PJIAE will request for payment from the World Bank from a special allocated budget. PJIAE_ESMP_August 2019 37 Table 6.2: Environmental and Social Training Programs Contents Participants Trainer Schedule Environmental and social All the technical Staff of PMU and relevant A Consultant will be During initial stages impacts of the Project and technical staff of PJIAE who are involved in engaged through of the Project ESMP requirements of the the management of environmental and PMC implementation. Contractor; social issues associated with routine The training will be World Bank Environmental and operation and maintenance of the airport. repeated every six Social Standards; Site Engineers of the PMC/Engineer. months. World Bank Group PJIAE invites participants from the Environmental Health and Department of Inspection (of VROMI), and Safety Guidelines. the Department of Labour, who are The contents for the second involved in the inspection of environmental and subsequent training and labour aspects related infrastructure programs will cover topics development works in the country. related to the issues associated PJIAE also invites participants from other with the on-going construction ministries who are involved in World Bank activities. projects Environmental and Social issues Site Engineers of the Contractor, PMU and ESHS Specialist of On a monthly basis associated with the ongoing the PMC/Engineer the Contractor and construction works; Workers’ the PMU health and safety 7 Engagement and Information Disclosure Stakeholder Engagement 7.1 Stakeholders of the Project Stakeholders The PJIAE has a broad range of stakeholders, who directly or indirectly depend on the PJIA and are being affected by the reconstruction activities. These stakeholders are broadly categorised in to the following two categories in accordance with ESS 10: • Project-Affected Parties: Stakeholders that use the airport facilities and that do business with the airport can be categorized as ‘project-affected stakeholders’. They include airport staff, airline offices, customs, immigration, shop and restaurant owners in the airport, passengers and taxi operators. In addition, several businesses that depend on the airport operations can also be considered the project-affected parties. They include tour operators and hoteliers in Sint Maarten and other nearby islands of Saba, St. Eustatius, Anguilla and St. Barths. • Other Interested Parties: These are mainly the government organisations who have an interest in the airport operations and reconstruction activities. They are Ministry of Tourism, Economic Affairs, Transport and Telecommunication, Ministry of Justice, Public Housing, Spatial Planning, Environment and Infrastructure; Ministry of Health, Social Development & Labour and Department of Labour. 7.2 Stakeholders Engagement Stakeholders A stakeholder engagement mechanism in the form of the Stakeholders Engagement Plan (SEP) is already in place with PJIAE and the same will be continued for the Project. The ‘Communications Officer’ of the PJIAE is responsible for regularly communicating with the stakeholders through the following mechanisms: • Monthly Newsletters. PJIAE publishes monthly newsletters for circulation of all its stakeholders. These newsletters also contain information related to the construction activities at the airport and how they are going to affect the airport operations. Monthly newsletters are available at the airport website https://www.sxmairport.com/newsletter.php. Project related information will also be continued to communicate through the monthly newsletters. • Monthly Facilitation Meetings. PJIAE carry out monthly facilitation meetings with the airport users, such as representatives of airlines and business owners at the airport. These meetings will be used for sharing the Project related construction plans and receive their feedback. PJIAE_ESMP_August 2019 38 • Press releases. PJIAE will publish from time to time press releases to inform the stakeholders and the public on special occasions, such as milestones achieved with regard to the Project's progress. • News Webpage. PJIAE maintains a webpage on ‘news releases’ (https://www.sxmairport.com/news-press.php) to communicate any news relevant to the airport operations and reconstruction. 7.3 s Mechanism (GRM) Redress Grievance Redres PJIAE has existing grievance redress mechanisms (GRM's) in place to receive concerns and grievances from the airport staff, from passengers, visitors, the public and from stakeholders, such as airlines, airport transportation associations, concessionaires, airport handlers etc. Details of the GRM's for airport staff are included in the SEP and presented in Annex 5. These GRM's will be extended to receive the complaints during the Project implementation. 7.4 ultation Meetings on the ESMP and Feedback Consultation Cons PJIAE is carrying out monthly consultation meetings with the abovementioned stakeholders, primarily the airport users such as the airlines, travel operators, taxi association, concessionaires and airport handlers on the on-going proposed Project reconstruction activities and take their feedback. Regular design meetings with the PJIAE staff (project team) as stakeholder are being held on a weekly basis for feedback and implementation to ensure alignment of facilities necessary for the optimum functioning of the various departments, in particular the Operations and Security departments. Feedback from these stakeholders meetings in the form of requests with agreed measures based on their requirements related to the proper functioning of are being implemented in the redesign of the reconstruction works. In particular, the feedback from stakeholders' meeting with the airlines in June 2019 resulted in the implementation of many requirements from the airlines into the redesign of the Terminal Building. 7.5 formation formation Inform Access to In The draft ESMP has been disclosed on the PJIAE website. This revised ESMP will also be disclosed on PJIAE website and also on the World Bank website. Stakeholders will be informed about the availability of the ESMP on the website through its monthly newsletters and news webpage. Hardcopies of the ESMP will be made available with the Customer Service and Marketing Offices of the PJIAE. Monthly progress on the project implementation will be shared through PJIAE monthly newsletters. Quarterly environmental monitoring reports on the implementation of ESMP will be disclosed on the PJIAE website. PJIAE_ESMP_August 2019 39 Annex 1: Layout of the Airport Terminal Level -1: Basement - Fully Integrated Outbound Baggage Handling System, Utility Corridor PJIAE_ESMP_August 2019 40 Level 0: Ground Floor - Check-in Area, Airline Offices, Departure Lounge West, Baggage Handling Systems (Outbound, Inbound), Arrivals, Customs, Meet & Greet Area, Food Court PJIAE_ESMP_August 2019 41 Level 1: First Floor - Security Screening Area, Departures, Business Lounge & Shopping Area, Offices, Arrivals, Customs PJIAE_ESMP_August 2019 42 Level 2: Second Floor - Airport Executive Offices, Meeting & Training Rooms, Utility Rooms PJIAE_ESMP_August 2019 43 PJIAE's Labou Annex 2: PJIAE's Procedures (LMP) for the Project Labour Management Procedures PJIAE_ESMP_August 2019 44 Annex 2: PJIAE Labour Management Procedures (LMP) for the Project Note: This is a 'live' document and will be updated further as and when more information becomes available. 1. OVERVIEW OF LABOUR USE ON THE PROJECT Number and Characteristics of Project Workers: An overview of the requirements and characteristics of Project Workers to be engaged under the Project is given in the table below. Imported/ Number of Local Foreign Staff Timing of Workers Type Workers Residents Workers Under 18 Engagement Type of Job or Skills PMU staff 8 6 2 0 Q2 2020 - Q4 2021 Technical & Financial Staff including E&S Specialist Consultant's 10 2 8 0 Q2 2020 - Q4 2021 Technical Staff: Project Staff Manager (Resident Engineer), Engineers PJIAE staff 262 262 0 0 Q2 2020 - Q4 2021 Airport operations and management Contractor’s 80 to 100 65 to 80 15 to 20 0 Q2 2020 - Q4 2021 Skilled/Unskilled Labour & Staff Technicians/Engineers Direct Workers: About 8 workers will be employed by PJIAE as part of the Project Management Unit (PMU) of which 6 local and 2 foreign staff as Direct Workers. The Consultant will engage approximately 10 workers, of which 2 will be local staff and 8 will be foreign staff as Direct Workers. These Direct Workers will be mostly technical staff with skills in engineering, financial and environmental and social fields. Under Component 4, the Project would finance the PJIAE’s personnel expenditures, which potentially include all the PJIAE staff, consisting of around 262 workers for the airport operation and management (except the PMU and Consultant's staff mentioned above), all of whom will be local but for two foreign workers. Details of female workers to be hired under the Project are not known at this stage. No community workers will be engaged under the Project. Contracted Workers: The Project will engage one main Contractor for carrying out the overall implementation of the works with subcontractors for the supply and installation of materials and various equipment. The estimated number of contracted workers to be employed by the Contractor will be in the order of 80 to 100. About 65 to 80 local skilled and unskilled labour will be engaged by the Contractor and subcontractors for carrying out the construction activities and another 15 to 20 staff will be engaged as technicians and engineers being foreigners. Workers under the age of 18 will not be permitted in the implementation of the Project. Details of female workers to be hired under the Project are not known at this stage. Timing of Labour Requirements: Project execution activities are expected to start in the second quarter of 2020 and to be completed in the fourth quarter of 2021. Migrant Workers: It is not likely that any migrant workers will be engaged under the Project. 1 2. ASSESSMENT OF KEY POTENTIAL LABOUR RISKS This section describes the following, based on available information: Project Activities: A summary of the works proposed under the Project are: • Interior Construction: New partitions, interior doors and hardware, ceilings, interior signage, restroom fittings/accessories, countertops, millwork, etc.; • Stairs: New stair finishes, clean/replace handrail, parapets and guardrail on all stair cases; • Interior Finishes: New finishes throughout the Terminal Building facilities; • Vertical Conveying Systems: Elevators and escalators to be refurbished or replaced where damaged beyond repair. This includes from thebasement, 1st floor to 2nd floor public/staff and service elevators; • Plumbing: Existing plumbing (sanitary fixtures, domestic water, waste, vent and storm drainage piping, etc.) to be repaired or replaced where damaged beyond repair; • HVAC: Remediation of all utility rooms, refurbishment/replacement of mechanical equipment and distribution devices, controls, etc.; • Fire Protection: Existing fire protection piping to be replaced where damaged and replacement of all sprinkler heads; • Electrical: Secondary power cabling, including repair and/or replacement of distribution panels, lighting, fire alarm, communications systems, CCTV, access control system, etc.; • Security Screening: Replacement of all damaged passenger security screening equipment; • Baggage Handling System: Replacement of belt systems, drivers, security screening machines, power distribution panels and control systems, new self-serve bag drop system; • Terminal Façade: Replacement of all damaged and missing outer cladding and window panes; • Fixed & Loose Furnishings: All new check-in and gate counters, immigration and emigration booths, new seatings, office furnishings, etc.; • Special Construction: Replacement of all four existing passenger boarding bridges, including new pre-conditioned air and 400 Hz provisions. • Universal Access: Restore Airport Terminal’s facilities for the disabled to ensure universal access. These include the restoration of ramps, elevators and toilets for the disabled. Key Labour Risks: The key labour risks which may be associated with the project activities could include: • Lack of awareness on occupational health and safety requirements such as the use of personal protective equipment (PPE) and safe workplace practices; • The conduct of hazardous work, such as working at heights and use of heavy machinery; • Possible accidents due to the use of rotating and moving equipment; • Electrical safety due to the use of or faulty electrical devices, such as cable plugs, cords, hand tools, etc. 3. BRIEF OVERVIEW OF LABOUR LEGISLATION: TERMS AND CONDITIONS This section sets out the key aspects of national labour legislation with regards to the term and conditions of work and how national legislation applies to different categories of workers identified in Section 1. The overview focuses on legislation which relates to the items set out in ESS 2, paragraph 11 (i.e. wages, deductions and benefits). The Labour Legislation of Government of Sint Maarten (GoSM) will apply to all the Project Workers. A brief overview of the legislation in terms of wages, deductions and benefits are summarized below: 2 • The Gross hourly minimum wages are given below: Age Hourly Wage (in ANG) 21 years and over 8.77 20 years 7.85 19 years 7.44 18 years 6.56 • The hourly minimum wages apply to all workers; • A worker has the right to at least a wage that is equal to the current hourly minimum wage. However, employers may decide to pay higher wages; • The weekly minimum wage is determined by multiplying the number of hours worked per week by the hourly minimum wage. The normal number of hours of work in a week is 40. The monthly minimum wage is calculated by multiplying the weekly minimum wage by 4.33 or the hourly wage by 173.33. 4. BRIEF OVERVIEW OF LABOUR LEGISLATION: OCCUPATIONAL HEALTH & SAFETY References: Veiligheidslandverordening (Safety Ordinance - AB 2013 GT no. 438) & Veiligheidsbesluiten I-III (Safety Decrees I-III - AB 2013 GT no. 348; no. 280; no. 350 ). • Aim at enhancing the safety and health of labourers through the prevention of accidents and fire on the work floor and the promotion of a healthy working environment (e.g. temperature, light, sound, furniture, ambient air, provision of drinking water); • The employer is obliged to properly implement and maintain adherence to all regulations and directives from these ordinances; • Inspectors may issue a work stop order until violations are properly resolved; • The employers must report accidents on the work floor immediately to the labour inspectorate in case of death and injuries requiring first aid attendance and/or hospital admittance. Follow up reporting is to be undertaken by the employer in case of partial or complete invalidity of a worker or workers may occur. The employer shall also report serious accidents in which no personal injury was the result; • In the case of a construction company with more than 100 employees, a dedicated person responsible for safeguarding the health and safety of the employees must be appointed; • Safety Decree I: Regulations on working environment (e.g. lighting, hygiene, temperature, ambient air quality, first aid; restrooms, changing rooms, canteens, night accommodations, PPE, safe operation of machinery, accident prevention); • Safety Decree II: Detailed regulations on scaffolds, suspended working floors, gangways, ladders, working on roofs, cranes, lifting gear, winches, pulleys, suspensions, safety around construction and demolition sites; • Safety decree III: Detailed regulations on construction, installation, operation and maintenance of reservoirs for liquids and gases. 5. RESPONSIBLE STAFF • PJIAE Management Board will be responsible for the engagement of the PMU staffing, their Consultant's staff and Contractor; • The Human Resource Manager at PJIAE is responsible for all labor relations of the PMU staff; • The Project Director of PJIAE will be responsible for the overallmanagement of the PMU staff, their Consultant's staff and the Contractor; 3 • Environmental and Social (E&S) Specialist of PMU will oversee implementation of the occupational health and safety (OHS) aspects of the Project (awareness); • Contractor’s Environmental, Social, Health and Safety (ESHS) Specialist will be responsible for occupational health and safety (OHS) of the workers during implementation of the Project; • Contractor's ESHS Specialist will be responsible for the training of the workers; • E&S and Communication Specialists of PMU and ESHS Specialist of the Contractor will be responsible for addressing worker grievances (for PJIAE - E&S and Communication Specialists, for Contractor - ESHS Specialist, to be split into two paragraphs). 6. POLICIES AND PROCEDURES PJIAE’s Environmental, Health and Safety (EHS) Policy Statement is given in Annex 6 of the ESMP. The intent of the EHS policy statement is to reinforce the commitment by PJIAE to the EHS principles. The requirements of this policy apply to PJIAE employees, entities, contractors and joint ventures under PJIAE's operational control. PJIAE's commitments include the following: • Every employee and contractor working on behalf of PJIAE or working under a contract signed with PJIAE is expected to share PJIAE’s commitment to pursue the goal of not harming people. The following elements will be integrated into the planning process of the parties involved in the execution of the works: i. Environmental protection, occupational and community health and safety, gender equality, child protection and considerations for vulnerable people (including those with disabilities); ii. There will be a provision made against sexual harassment, gender-based violence (GBV), sexual exploitation and abuse (SEA) and including HIV/AIDS awareness and prevention, and; iii. Broad based, culturally appropriate stakeholder engagement on project activities, thereby earning the confidence of beneficiaries of PJIAE's activities and society at large, being a good neighbour and contributing to sustainable development of Sint Maarten. • For the purpose of the Policy and/or Code of Conduct, the term “child” or “children” means any person or persons under the age of 18 years; • PJIAE’s policy is to comply with all health, safety, security and environmental laws, rules and regulations, not just because it is legally required, but also because PJIAE believes it is the responsible way to conduct its business and to promote greater environmental and social awareness and responsibility, at a minimum: i. Apply good international industry practice to protect and conserve the natural environment and to minimize unavoidable impacts; ii. Provide and maintain a healthy and safe work environment and safe systems of work; iii. Protect the health and safety of local communities and users, with particular concern for those who are disabled, elderly, or otherwise vulnerable; iv. Ensure that the terms of employment and working conditions of all workers engaged in the Works meet the requirements of the Labour Legislation of Sint Maarten and the International Labour Organisation (ILO) conventions to which the host country is a signatory; v. Be intolerant of, and enforce disciplinary measures for illegal activities. To be intolerant of, and enforce disciplinary measures for GBV, inhumane treatment, sexual activity with children, and sexual harassment; vi. Incorporate a gender perspective and provide an enabling environment where women and men have equal opportunity to participate in, and benefit from, planning and development of the Works; 4 vii. Work co-operatively, including with end users of the Works, relevant authorities, contractors and local communities; viii. Engage with and listen to affected persons and organizations and be responsive to their concerns, with special regard for vulnerable, disabled, and elderly people; ix. Provide an environment that fosters the exchange of information, views, and ideas that are free of any fear of retaliation, and protects whistleblowers; x. Minimize the risk of HIV transmission and to mitigate the effects of HIV/AIDS associated with the execution of the Works; • PJIAE has a systematic approach to health, safety, security and environmental management designed to ensure compliance with the law through the implementation and use of environmental and safety management systems through their contractors; • PJIAE trains their employees and requires their contractors to be aware of and meet their responsibility for the protection of health, safety and the environment, and to achieve continuous performance improvement; • PJIAE actively identifies and manages risks to prevent or reduce possible adverse consequences from its activities; • PJIAE assesses and manages exposure of employees and contractors to EHS hazards in its operations; • PJIAE monitors the Contractor's environmental performance and undertakes a precautionary approach to environmental challenges; • PJIAE will regularly report on environmental issues on their website: https://www.sxmairport.com; • Employees, supervisors, operational managers or contractors who knowingly engage in or condone environmental health or safety violations are subject to disciplinary action including suspension or termination; • PJIAE will continue to engage its leadership and resources to effectively and efficiently implement and execute the commitments above. The measures adopted to address significant safety risks of the Project are summarized below: Description of the Responsibility Risk/Impact Mitigation Measures Implementation Supervision Lack of awareness among Before commencing the works on site PJIAE and the Contractor PJIAE and its workers on the ESHS risks Contractor shall provide training to all heirs workers on basic Consultant and requirements of the ESHS risks associated with the proposed construction works Project. and the workers’ responsibility. The training program shall be repeated on a monthly basis. Contractor’s site engineers will arrange weekly toolbox talks to the construction workers on ESHS risks associated with the construction activities that will be carried on that particular week. The Contractor’s monthly training program will also cover topics related to Code of Conduct such as sexual harassment, particularly towards women and children, violence, including sexual and/or gender-based violence and respectful attitude while interacting with the local community. Lack of relevant PPE’s will Contractor shall provide personal protective equipment (PPE) Contractor PJIAE and its increase the risk of for workers, such as safety shoes, helmets, safety vests, Consultant worker’s exposure to masks, gloves, protective clothing, goggles, full-face eye construction hazards. shields and ear protection based on the work requirements. Workers shall maintain the PPE properly by cleaning dirty ones and replacing damaged ones. 5 Description of the Responsibility Risk/Impact Mitigation Measures Implementation Supervision Risk of fall while working at Contractor shall install guard rails with mid-rails and toe Contractor PJIAE and its heights. boards at the edge of any fall hazard area. Consultant All workers shall use fall preventing devices such as full body harness in conjunction with the shock absorbing lanyards. Risk of accidents from Contractor shall hire trained operators for the safe operation Contractor PJIAE and its being struck of machinery of specialised vehicles such as forklifts, including safe loading Consultant or moving equipment. and unloading. Moving equipment with restricted rear visibility shall be outfitted with audible back-up alarms. Flagman will be provided to each moving equipment operator to guide the movement of equipment. Exposed or faulty electrical Contractor shall mark all energised electrical devices and lines Contractor PJIAE and its devices, such as cables, with warning signs. Consultant cords, hand tools, can pose Contractor shall check all electrical cords, cables and hand a serious risk to workers. power tools for frayed or exposed cords and following manufacturer recommendations for the maximum permitted operating voltage of the portable hand tools. Transport of material from The Contractor shall implement a ‘Traffic Management Plan’ Contractor PJIAE and its the harbour to the airport approved in the C-ESMP, which will also be shared with the Consultant will happen occasionally, local traffic authorities. and during these days, the The Contractor shall avoid peak rush hours for transport of increased traffic use of the material. road by construction The Contractor shall place traffic signs and flagmen at required vehicles will affect the places to control the traffic. movement of normal road The Contractor shall employ trained drivers and regularly traffics and the safety of inspect vehicle safety. the road-users. Emergencies at worksite The Contractor shall prepare an emergency preparedness and Contractor PJIAE and its results from the natural response as part of C-ESMP. Consultant and man-made hazards, The Contractor shall mark the fire escape routes and train the typically in the form of fire, workers on emergency evacuation from the terminal in case of explosions, leaks or spills. fire. Emergency drills shall be conducted on a regular basis. The Contractor shall have adequate fire extinguishers at the work site and all site Contractor's supervisors shall be trained with the operation of extinguishers. The Contractor shall have adequate spill kits for control of oil spills and leaks. The reports to be prepared for monitoring of compliance with OHS risks are summarized below: Frequency of Report Report to be # Title of the Report Contents of the Report Preparation prepared by 1 ESHS Monitoring Compliance status of the Project with the Monthly Contractor Report environmental and social mitigation and monitoring measures. 2 ESMP Monitoring Compliance status of overall Project with ESMP Quarterly PJIAE Report requirements. 3 Incident Reports Incident investigation reports for all major Initial investigation report Contractor incidents covering details of the incident, root within 24 hours; Detailed cause analysis, and actions taken to address Investigation Report within the future recurrence of this event. ten days 6 7. AGE OF EMPLOYMENT • The minimum age for employment on the project is 18 years; • The Government issued Identity Cards or passports will be used to verify the age of project workers; • If underage workers are found working on the Project, the PJIAE will provide immediate notification to the Contractor and labour office and instruct immediate termination of the worker by the Contractor. If PJIAE is fined by local authorities because a contractor employed a minor, PJIAE will pass the cost of the to the contractor and the contractor must terminate the minor immediately. 8. TERMS AND CONDITIONS Terms and conditions in terms of working hours and wages to be followed for the employment of workers in accordance with labour legislation of the GoSM are described in this section. The legislation classify workers into two categories, non-schedule workers and schedule workers: Non-schedule workers are employees with a regular five days, 40-hours-working week (during regular office hours between 07:30 hrs - 16:30 hrs). Schedule workers are employees (e.g. security) whose working hours fall partly or completely outside the normal office (business) hours. These terms apply to PJIAE workers as Direct Workers as defined by the ESS 2 Labour and Working Conditions. Direct Workers are employed directly by the Borrower to work specifically in relation to the project. The terms and conditions of the PJIAE workers will not change as a result meeting the definition of Direct Workers1. A. NON-SCHEDULE WORKERS Working hours • Maximum 10 hours per day and a maximum average of 40 hours per week, calculated over a period of four weeks; • Working hours including overtime amounts to a maximum of 50 hours per week calculated over a period of four weeks with the understanding that the total working hours per day including overtime should not exceed 11 hours and the working hours per week should not exceed 45 hours calculated over a 13 week period; • A deviation is possible by means of a Collective Labour Agreement (CLA). Breaks • Employees working based on the “regular” working schedule arer entitled to a break of maximum one (1) hour. • The breaks are not part of the working hours and are therefore not paid at the hourly salary. Periods of Rest • In the period between 16:30 hrs at night and 7:30 hrs in the morning; • Sundays; • Official Holidays. 1 The PJAIE staff will be treated as Direct Workers because Component 4 Support of PJIAE Operations will finance select PJIAE Operating Expenditures limited to the salaries and benefits of PJIAE personnel during the implementation of the Terminal Building construction works under Component 1 of the Project. In this regard, all provisions of ESS 2 will apply to all the workers of PJIAE under the category “Project” and/or “Direct Workers.” The PJIAE has labour rules and conditions in alignment with the CLA and local labour laws and many of the requirements of the ESS 2. PJIAE has prepared this LMP and is included in the ESMP. These instruments and requirements will be shared with the PJIAE staff. 7 B. SCHEDULE WORKERS Working Hours The working hours per shift and per week amount to the maximum number of hours as reflected in the following diagram: Type of shift Maximum per shift Maximum per week Day shift: without overtime 10 hours 45 hours including overtime 11 hours 55 hours Night shift: without overtime 9 hours 45 hours including overtime 10 hours 50 hours Stand-by: 16 of the 24 hours 112 hours Breaks • The Employee, if he has to perform work for more than 6 hours per shift, is entitled to a break. The work of the Employee is alternated with: i. a break of at least half an hour, if he has not performed work for more than 5 hours; ii. breaks totaling at least 45 minutes combined, if he has performed work for more than 8 hours, but not more than 10 hours; iii. breaks of at least 1 hour combined, in the event he has performed work for more than 10 hours. • One of the breaks is at least one consecutive half hour and can be taken either 2 hours after the shift has begun or 2 hours before the shift is due to end. • The breaks are not part of the working hours and are therefore not paid at the hourly salary. Periods of Rest • The daily rest period of the Employee shall be at least 11½ hours during a 24-hour period. In a period of 7 x 24 hours this daily rest period may be reduced once to a minimum of 8 hours. • The consecutive rest period of the Employee per period of 7 x 24 hours amounts to a minimum of 36 hours or a minimum of 60 hours in a period of 9 x 24 hours. This rest period may be reduced once every five weeks to a minimum of 32 hours, respectively 54 hours. • The Employee after having worked the night shift (which ends after 02.00 hours), is entitled to a rest period of at least 14 hours. In a period of 7 x 24 hours this rest period may be reduced once to at least 8 hours. • The Employee after a series of 5 night shifts is entitled to a consecutive rest period of at least 48 hours. • The Employee, within a period of 52 consecutive weeks, is entitled to at least 13 weekends off. A weekend off runs at least from Friday 18.00 hours to Monday 06.00 hours, or from Saturday 18.00 hours to Tuesday 06.00 hours, provided that at the most 6 of these 13 weekends off, start on Friday at 24.00 hours and on Saturday at 24.00 hours respectively. • The different minimum rest periods are reflected in the following diagram: Rest type 24 hours 5 nights shifts 7 x 24 hours 9 x 24 hours 52 weeks Standard 11 ½ 48 36 60 13 free of which 6 on a Saturday or a Sunday Deviation 8 - 32 54 - from one day in a standard once every 5 once every 5 week of 7 x 24 hours weeks weeks 8 C. OVERTIME AND OVERTIME COMPENSATION There is overtime in the following situations: • If the employee works during his period of rest; • If the employee works longer than the maximum period of labour per day or per week. Note: For an employee in part time service, overtime work only exists, if the hours worked exceed the average weekly working hours of an Employee in full time service. D. RULES RELATING TO OVERTIME • If the employer calls upon the employee to work overtime during a day on which the employee is free according to his work schedule, then a minimum of three hours of overtime should be paid; • The Employee who falls in salary classification 8 or lower, and on the orders of the direct line manager does overtime work, is entitled to overtime pay; • The pay for overtime work amounts per overtime hour worked to the normal hourly salary increased by the overtime allowance, as stated in the next paragraph4; • In calculating the overtime pay, by hourly salary is meant, the 1/173rd part of the relevant monthly salary of the Employee; • The Employee will be awarded for overtime according to the ‘Arbeidsregeling 2000’ (Attachment in the CLA); • In the event at least two hours of overtime work must be performed, immediately following the normal shift, or in the event an Employee is called during a current shift to perform duties during at least two hours, the Employer shall provide the Employee in question with a voucher of the amount of ANG25.00 to be used for obtaining a hot meal and is valid for 30 days after it has been issued. The Employee shall also be given a period of 30 minutes to consume this meal during working hours. E. OVERTIME COMPENSATION Situation for compensation of wages are: • Exceeding the maximum working hours - 150%; • Overtime on a schedule day off - 200%; • Overtime on a day of rest - 200%; • Overtime on an holiday - 250%; • Overtime in combination with night-time work (for schedule workers only) - 150%. Further, employee and employer may agree in writing that instead of paying overtime in money it is compensated completely or partially in days off (time-back) according to the above mentioned overtime percentages. 9. GRIEVANCE REDRESS MECHANISM PJIAE has an existing Grievance Redress Mechanism (GRM) in place to receive concerns and grievances from key stakeholders and the public affected by the Project. The Grievance Mechanism serves as a critical avenue to allow all the key users and stakeholders of the airport to send their complaints and/or concerns of the progress regarding the reconstruction of the airport terminal during the Project implementation. The GRM will address all these complaints within a reasonable time, protect against retaliation and allow for escalation of complaints. If complaints are not resolved in time by the GRM this should be reported to the PJIAE management board. A summary of the grievances received should be included in the monthly and quarterly monitoring reports. If grievances are repeated, unresolved or submitted by several people, this should be escalated to the Unions or Labour Department. The GRM should be broadly communicated to all PJIAE staff. 9 In addition, the Contractor shall have a separate Grievance Redress Mechanism (GRM) in place to deal exclusively with those that involve workers employed by the Contractor for the construction activities. The Contractor will be responsible for managing their GRM. PJIAE will ensure and oversee that the Contractor shall implement their GRM. Key Stakeholders and Public can submit Complaints and Feedback through a number of channels at PJIAE The different reporting options and documents are available in the English language and include the following: • Service Desk: Operational from 7:00 hrs in the morning to 7:00 hrs in the evening via telephone: 1-721-546-7778 or 1-721-546-7779; • Email: servicedesk@sxmairport.com (for technical issues only); • Facebook: https://www.facebook.com/sxmairport ; Instagram: https://www.instagram.com/sxmairport/ ; • SXM Website: Reporting safety related grievances on the tab > Airport Info > Safety Suggestion Form: https://www.sxmairport.com/quality-assurance.php ; • Drop Boxes: Anonymous reporting of safety concerns through the Quality Assurance Drop Box found near the Check-In counter area; • Reporting by telephone: 1-721-546-7507 (HR) or 1-721-546-7777, Passenger Experience Department (PED) • Human Resources Department: Wistleblower Policy; • Code of Conduct: Risk Assessment Policy (Investigation Team of Human Resources). The GRM operated by PJIAE is depicted below. 10 10. CONTRACTOR'S MANAGEMENT The PJIAE will make reasonable efforts to ascertain that the Contractor and their subcontractors hire the workers from legitimate labour entities in the country. PJIAE may ask the contractors to provide the following information: • Business licenses, registrations and permits of the local entities that supply labour to the Contractor and its subcontractors; • Documents relating to a labour management system, including OHS issues (for example: labour management procedures). 11. COMMUNITY WORKERS Not relevant to the Project. 12. PRIMARY SUPPLY WORKERS The PJIAE will not directly procure any primary supply contracts. The main Contractor who subcontract the supply of materials and equipment for implementation in the project works will be responsible to include the same conditions and specifications on ESHS aspects to its subcontracting agreements. ---0-0-0--- 11 Annex 3: Environmental Standards Applicable to the Project Extracted from World Bank Group Environmental Health & Safety General Guidelines, 2007 WHO Ambient Air Quality Guidelines Averaging Period Guideline value inµg/m3 Sulfur dioxide (SO2) 24-hour 125 (Interim target-1) 50 (Interim target-2) 10 minutes 20 (guideline) 500 (guideline) Nitrogen dioxide (NO2) 1-year 1-hour 40 (guideline) 200 (guideline) Particulate Matter PM10 1-year 70 (Interim target-1) 50 (Interim target-2) 30 (Interim target-3) 20 (guideline) 24-hour 150 (Interim target-1) 100 (Interim target-2) 75 (Interim target-3) 50 (guideline) Particulate Matter PM2.5 1-year 35 (Interim target-1) 25 (Interim target-2) 15 (Interim target-3) 10 (guideline) 24-hour 75 (Interim target-1) 50 (Interim target-2) 37.5 (Interim target-3) 25 (guideline) Ozone 8-hour daily maximum 160 (Interim target-1) 100 (guideline) Sources World Health Organization (WHO). Air Quality Guidelines Global Update, 2005. PM 24-hour value is the 99th percentile. Interim targets are provided in recognition of the need for a staged approach to achieving the recommended guidelines. Noise Level Guidelines One Hour LAeq (dBA) Receptor Daytime 07:00 - 22:00 Nighttime 22:00 - 07:00 commercial 70 70 Guidelines values are for noise levels measured out of doors. Source: Guidelines for Community Noise, World Health Organization (WHO), 1999. Noise Limits for Various Working Environments Location/activity Equivalent level LAeq, 8h Maximum LAmax, Light industry (decreasing demand 50-65 dB(A) 110 dB(A) for oral communication) Open offices, control rooms, 45-50 dB(A) - service counters or similar Individual offices 40-45 dB(A) - (no disturbing noise) Classrooms, lecture halls 35-40 dB(A) - PJIAE_ESMP_August 2019 45 Indicative Values for Treated Sanitary Sewage Discharges Pollutants Units Guideline Value pH pH 6–9 BOD mg/l 30 COD mg/l 125 Total nitrogen mg/l 10 Total phosphorus mg/l 2 Oil and grease mg/l 10 Total suspended solids mg/l 50 Total coliform bacteria MPN / 100 ml 400 PJIAE_ESMP_August 2019 46 Annex Annex 4: PJIAE's Emergency Response Manual The Emergency Response Manual is available with PJIAE. In this Annex only the contents of the referred document is shown. PJIAE_ESMP_August 2019 47 EMERGENCY MANAGEMENT MANUAL DISTRIBUTION RECORD # Company Date / Signature # Company Date / Signature 001 President 042 002 Director OPS 043 003 Director ATS 044 004 Director FCD 045 005 Director TD 046 006 Manager SEC 047 007 Manager OPS 048 008 Manager RFF 049 009 Manager PPS 050 010 Manager FMD 051 011 Manager LEG 052 012 Manager QAD 053 013 Manager MCS 054 014 Manager PRO 055 015 Manager RAD 056 016 ATS Dept 057 017 OPS Dept 058 018 RFF Dept 059 019 SEC Dept 060 020 Secretariat 061 021 AIRLINES 062 022 HANDLERS 063 023 CARGO 064 024 RETAIL 065 025 AIRPORT SERVICES 066 026 067 027 068 028 069 029 070 030 070 031 071 032 072 033 073 034 074 035 075 036 076 037 077 038 078 039 079 040 080 041 081 ii June 2017 EMERGENCY MANAGEMENT MANUAL AMENDMENT RECORD Amendment # Effective Date Date Entered Company Signature 001 June 8, 2017 May 30th 2017 PJIAE iii June 2017 EMERGENCY MANAGEMENT MANUAL TABLE of CONTENT DISTRIBUTION RECORD ...................................................................................................................... I AMENDMENT RECORD ..................................................................................................................... III TABLE OF CONTENT .......................................................................................................................... IV FOREWORD ........................................................................................................................................ XII CHAPTER 1 PJIAE EMERGENCY ORGANIZATION ............................................................. 1-2 1.1 PJIAE ORGANIZATION RESPONSIBILITY .................................................................................... 1-2 1.1.1 Command Responsibility .................................................................................................. 1-2 1.1.2 Transfer of Command ...................................................................................................... 1-3 1.1.3 Airport Emergency Management Team. .......................................................................... 1-6 1.1.4 PJIAE Managing Director is responsible for: ................................................................. 1-6 1.2 DIRECTION AND CONTROL POLICIES .......................................................................................... 1-6 1.2.1 Responsibility ................................................................................................................... 1-7 1.2.2 Emergency Management Center ...................................................................................... 1-7 1.2.3 EMC locations: ................................................................................................................ 1-7 1.2.4 Support Functions and Responsibility .............................................................................. 1-7 1.2.5 Mobile Command Post. .................................................................................................... 1-8 1.2.6 Staffing ............................................................................................................................. 1-8 1.2.7 Equipment and Facilities ................................................................................................. 1-8 1.3 EMERGENCY SUPPORT FUNCTIONS............................................................................................. 1-8 1.3.1 Allocation ......................................................................................................................... 1-8 1.3.2 E.S.F Grouping ................................................................................................................ 1-9 1.3.3 Reporting Point (Primary) ............................................................................................... 1-9 1.4 SCOPE OF PJIAE P LAN. .............................................................................................................. 1-9 1.5 LOCAL CONSIDERATIONS. ........................................................................................................ 1-10 1.5.1 Physical attributes .......................................................................................................... 1-11 1.6 HAZARD ANALYSIS .................................................................................................................. 1-11 1.6.1 Weather Conditions ........................................................................................................ 1-11 1.6.2 Terrorism ....................................................................................................................... 1-11 1.6.3 Hazardous Material ....................................................................................................... 1-11 1.7 EXERCISES................................................................................................................................ 1-12 1.7.1 Exercise Assessment ....................................................................................................... 1-12 1.7.2 Assessment Systems ........................................................................................................ 1-12 1.8 NOTIFICATION OF AN EMERGENCY ........................................................................................... 1-13 1.8.1 Notification Process ....................................................................................................... 1-13 1.9 ALERT CATEGORIES.? WILL DISCUSS WITH ATS ...................................................................... 1-14 1.9.1 Agency Participation levels ............................................................................................ 1-15 1.10 OPERATIONAL SCENARIO. ................................................................................................... 1-15 1.11 COMMUNICATIONS .............................................................................................................. 1-17 1.11.1 EMC. and Mobile Command Post ............................................................................. 1-17 1.11.2 Operational Communication ..................................................................................... 1-17 1.11.3 Equipment Availability: ............................................................................................. 1-17 1.12 MAINTAINING “PJIAE EMERGENCY PLAN”......................................................................... 1-18 1.13 MANAGING THE EMERGENCY PLAN ..................................................................................... 1-19 1.14 RESPONSIBILITY .................................................................................................................. 1-19 CHAPTER 2 MANAGEMENT ....................................................................................................... 2-2 2.1 AIRCRAFT ACCIDENT ON AIRPORT. ............................................................................................ 2-2 2.1.1 Action Checklist DOPS. ................................................................................................... 2-3 2.1.2 Services Checklist DOPS ................................................................................................. 2-3 2.1.3 Actions by the Public Information Officer........................................................................ 2-4 2.1.4 Department of Civil Aviation St. Maarten (SMCAA) ....................................................... 2-4 2.2 ACFT ACCIDENT OFF AIRPORT .......................................................................................... 2-5 2.2.1 Summary of Activities: ..................................................................................................... 2-5 iv June 2017 EMERGENCY MANAGEMENT MANUAL 2.2.2 Management Emergency response ................................................................................... 2-5 2.3 MALFUNCTION OF ACFT IN FLIGHT ................................................................................. 2-6 2.3.1 Summary of Activities: ..................................................................................................... 2-6 2.3.2 Emergency response ......................................................................................................... 2-6 2.4 AIRPORT BUILDING INCIDENT/ACCIDENT ..................................................................... 2-7 2.4.1 GENERAL: ....................................................................................................................... 2-7 2.4.2 Summary of Activities: (Verify) ....................................................................................... 2-7 2.4.3 RFF Emergency Response: .............................................................................................. 2-8 2.4.4 Management Emergency response ................................................................................... 2-8 2.5 SECURITY- ACTS OF UNLAWFUL INTERFERENCE ........................................................ 2-9 2.5.1 Summary of Activities ....................................................................................................... 2-9 2.5.2 Types of threats ................................................................................................................ 2-9 2.5.3 Action recipient: of a BOMB threat Telephone call ....................................................... 2-9 2.5.4 Action recipient: of a PERSONAL threat ..................................................................... 2-10 2.5.5 Management-BOMB THREAT ON Airport .................................................................... 2-11 2.5.6 Detonation of Device on AIRPORT Structure ................................................................ 2-12 2.5.7 Unlawful Seizure of AIRCRAFT ..................................................................................... 2-12 2.6 DANGEROUS-GOODS ......................................................................................................... 2-13 2.6.1 General Considerations ................................................................................................. 2-13 2.6.2 Emergency Response Aircraft In-Flight ......................................................................... 2-13 2.7 NATURAL DISASTERS ........................................................................................................ 2-14 2.7.1 General Considerations ................................................................................................. 2-14 2.7.2 Objective Preparedness and Recovery plan. .................................................................. 2-14 2.7.3 Phases ............................................................................................................................ 2-14 2.7.4 Procedural Preparedness and Recovery Notification .................................................... 2-15 Convening of AEMT by AEMT coordinator ........................................................................... 2-15 2.7.5 MANAGEMENT Emergency Response .......................................................................... 2-15 CHAPTER 3 AIR TRAFFIC SERVICES ...................................................................................... 3-2 3.1 AIRCRAFT ACCIDENT ON AIRPORT .................................................................................. 3-2 3.1.1 Emergency Response ........................................................................................................ 3-2 3.2 AIRCRAFT ACCIDENT OFF AIRPORT................................................................................. 3-3 3.2.1 Summary of Activities ....................................................................................................... 3-3 3.2.2 Emergency Response ........................................................................................................ 3-4 3.3 MALFUNCTION OF AIRCRAFT IN FLIGHT ........................................................................ 3-5 3.3.1 Summary of Activities ....................................................................................................... 3-5 3.3.2 Emergency response ......................................................................................................... 3-5 3.4 AIRPORT BUILDING INCIDENT / ACCIDENT .................................................................... 3-6 3.4.1 Summary of Activities ....................................................................................................... 3-6 3.4.2 Objectives ......................................................................................................................... 3-6 3.4.3 Emergency response ......................................................................................................... 3-6 3.4.4 Structural Fire at ATS facility .......................................................................................... 3-7 3.5 SECURITY- ACTS OF UNLAWFUL INTERFERENCE ........................................................ 3-8 3.5.1 Summary of Activities ....................................................................................................... 3-8 3.5.2 Types of threats ................................................................................................................ 3-8 3.5.3 Action recipient: of a BOMB threat Telephone call ....................................................... 3-8 3.5.4 Action recipient: of a PERSONAL threat ....................................................................... 3-9 3.6 ATS-BOMB THREAT ON AIRCRAFT ................................................................................. 3-10 3.7 TRANSPORT OF DANGEROUS GOODS ............................................................................. 3-11 3.7.1 ICAO – Dangerous Goods ............................................................................................. 3-11 3.7.2 Emergency Response Aircraft In Flight ......................................................................... 3-11 3.8 NATURAL DISASTERS ........................................................................................................ 3-12 3.8.1 General Considerations ................................................................................................. 3-12 3.8.2 Objective Preparedness and Recovery plan. .................................................................. 3-12 3.8.3 Phases ............................................................................................................................ 3-12 3.8.4 Procedural Preparedness and Recovery Notification .................................................... 3-13 Convening of AEMT by AEMT coordinator ........................................................................... 3-13 3.8.5 ATS Emergency Response .............................................................................................. 3-14 v June 2017 EMERGENCY MANAGEMENT MANUAL CHAPTER 4 RESCUE & FIRE FIGHTING................................................................................. 4-2 4.1 AIRCRAFT ACCIDENT ON AIRPORT .................................................................................. 4-2 4.1.1 Summary of Activities ....................................................................................................... 4-2 4.1.2 Emergency response RFF ................................................................................................ 4-2 4.1.3 Emergency response RFF On-Scenecommander ............................................................. 4-3 4.2 AIRCRAFT ACCIDENT OFF AIRPORT................................................................................. 4-4 4.2.1 Summary of Activities ....................................................................................................... 4-4 4.2.2 Fire Fighting Services Emergency response .................................................................... 4-4 4.3 MALFUNCTION OF AIRCRAFT IN FLIGHT ........................................................................ 4-5 4.3.1 Summary of Activities ....................................................................................................... 4-5 4.3.2 Emergency response ......................................................................................................... 4-5 4.3.3 Types of mechanical emergencies that could be reported: .............................................. 4-6 4.4 AIRPORT BUILDING INCIDENT /ACCIDENT..................................................................... 4-7 4.4.1 Summary of Activities ....................................................................................................... 4-7 4.4.2 Emergency response ......................................................................................................... 4-7 4.5 SECURITY- ACTS OF UNLAWFUL INTERFERENCE ........................................................ 4-8 4.5.1 Summary of Activities ....................................................................................................... 4-8 4.5.2 Types of threats ................................................................................................................ 4-8 4.5.3 Action recipient: of a BOMB threat Telephone call ....................................................... 4-8 4.5.4 Action recipient: of a PERSONAL threat ....................................................................... 4-9 4.5.5 Bomb Threat on Aircraft ................................................................................................ 4-10 4.6 RFF- TRANSPORT DANGEROUS-GOODS ................................................................... 4-11 4.6.1 General Considerations ................................................................................................. 4-11 4.6.2 Emergency Response Aircraft In Flight ......................................................................... 4-11 4.7 NATURAL DISASTERS ........................................................................................................ 4-12 4.7.1 General Considerations ................................................................................................. 4-12 4.7.2 Objective Preparedness and Recovery plan. .................................................................. 4-12 4.7.3 Phases ............................................................................................................................ 4-12 4.7.4 Procedural Preparedness and Recovery Notification .................................................... 4-13 4.7.5 RFF Emergency Response ............................................................................................. 4-14 CHAPTER 5 SECURITY ................................................................................................................ 5-1 5.1 SECURITY- AIRCRAFT ACCIDENT ON AIRPORT ............................................................. 5-1 5.1.1 Summary of Activities: ..................................................................................................... 5-1 5.1.2 Security Department Emergency response ....................................................................... 5-1 5.2 SECURITY- ACFT ACCIDENT OFF AIRPORT..................................................................... 5-3 5.2.1 Summary of Activities ....................................................................................................... 5-3 5.2.2 Security Department Emergency response ....................................................................... 5-3 5.3 SECURITY- MALFUNCTION OF AIRCRAFT IN FLIGHT ...................................................... 5-4 5.3.1 Summary of Activities ....................................................................................................... 5-4 5.3.2 Emergency response ......................................................................................................... 5-4 5.4 SECURITY- AIRPORT BUILDING INCIDENT/ACCIDENT ................................................ 5-5 5.4.1 Summary of Activities ....................................................................................................... 5-5 5.4.2 Airport Security Emergency response .............................................................................. 5-5 5.5 SECURITY- ACTS OF UNLAWFUL INTERFERENCE ........................................................ 5-6 5.5.1 Summary of Activities ....................................................................................................... 5-6 5.5.2 Types of threats ................................................................................................................ 5-6 5.5.3 Action recipient: of a BOMB threat Telephone call ....................................................... 5-6 5.5.4 Action recipient: of a PERSONAL threat ....................................................................... 5-7 5.5.5 Action Security: of Bomb Threat on Airport .................................................................... 5-7 5.5.6 SECURITY- Detonation Device on AIRCRAFT at the AIRPORT .................................... 5-8 5.5.7 SECURITY- Detonation Device on AIRPORT Structure ................................................. 5-9 5.5.8 SECURITY- Unlawful Seizure of AIRCRAFT .................................................................. 5-9 5.6 SECURITY- INCIDENT INVOLVING DANGEROUS GOODS ON AIRCRAFT IN FLIGHT5- 10 5.6.1 General Considerations ................................................................................................. 5-10 5.6.2 SECURITY- Emergency Response Aircraft In-Flight .................................................... 5-10 5.7 SECURITY- NATURAL DISASTERS................................................................................... 5-11 vi June 2017 EMERGENCY MANAGEMENT MANUAL 5.7.1 General Considerations ................................................................................................. 5-11 5.7.2 Objective Preparedness and Recovery plan. .................................................................. 5-11 5.7.3 Phases ............................................................................................................................ 5-11 5.7.4 Procedural Preparedness and Recovery Notification .................................................... 5-12 5.7.5 Security - Emergency Response ..................................................................................... 5-13 CHAPTER 6 EMERGENCY MANAGEMENT CENTER AND MOBILE COMMAND POST 6-2 6.1 ACFT ACCIDENT ON AIRPORT............................................................................................ 6-2 6.1.1 Summary of Activities ....................................................................................................... 6-2 6.1.2 Emergency Management Center: ..................................................................................... 6-2 6.1.3 Mobile Command Post:.................................................................................................... 6-3 6.1.4 Airport Operations ........................................................................................................... 6-3 6.1.5 Airport maintenance- changes to be made ....................................................................... 6-4 6.2 AIRCRAFT ACCIDENT OFF AIRPORT .................................................................................... 6-5 6.2.1 Summary of Activities ....................................................................................................... 6-5 6.2.2 Emergency Management Center (EMC) .......................................................................... 6-6 6.2.3 Mobile Command Post ..................................................................................................... 6-7 6.3 MALFUNCTION ACFT IN FLIGHT ....................................................................................... 6-9 6.3.1 Summary of Activities: ..................................................................................................... 6-9 6.3.2 Emergency Management Center (EMC) .......................................................................... 6-9 6.3.3 Mobile Command Post ..................................................................................................... 6-9 6.4 AIRPORT BUILDING INCIDENT/ACCIDENT ................................................................... 6-10 6.4.1 Summary of Activities ..................................................................................................... 6-10 6.4.2 Emergency Management Center (EMC) ........................................................................ 6-10 6.4.3 Mobile Command Post:.................................................................................................. 6-10 6.5 SECURITY- ACTS OF UNLAWFUL INTERFERENCE ...................................................... 6-11 6.5.1 Summary of Activities ..................................................................................................... 6-11 6.5.2 Types of threats .............................................................................................................. 6-11 6.5.3 Action recipient: of a BOMB threat Telephone call ..................................................... 6-11 6.5.4 Action recipient: of a PERSONAL threat ..................................................................... 6-12 6.5.5 Action recipient: of threat ON AIRCRAFT .................................................................. 6-12 6.5.6 Action recipient: - BOMB THREAT on Airport ............................................................. 6-12 6.5.7 Detonation: Device on AIRCRAFT on AIRPORT .......................................................... 6-13 6.5.8 Detonation of Device on AIRPORT Structure ................................................................ 6-13 6.5.9 Unlawful Seizure of AIRCRAFT ..................................................................................... 6-14 6.6 DANGEROUS GOODS .......................................................................................................... 6-15 6.6.1 General Considerations ................................................................................................. 6-15 6.6.2 Emergency Response ACFT In-Flight ............................................................................ 6-16 6.7 NATURAL DISASTERS ........................................................................................................ 6-17 6.7.1 General Considerations ................................................................................................. 6-17 6.7.2 Objective Preparedness and Recovery plan. .................................................................. 6-17 6.7.3 Phases ............................................................................................................................ 6-17 6.7.4 Procedural Preparedness and Recovery Notification .................................................... 6-18 Convening of AEMT by AEMT coordinator ........................................................................... 6-18 6.7.5 Emergency Response ...................................................................................................... 6-19 CHAPTER 7 AIRPORT MEDICAL UNITS ................................................................................. 7-2 7.1 MEDICAL UNIT PURPOSE ............................................................................................................ 7-2 7.1.1 Aircraft Accident on Airport Unit response ..................................................................... 7-2 7.2 ACFT ACCIDENT OFF AIRPORT .......................................................................................... 7-3 7.2.1 Summary of Activities: ..................................................................................................... 7-3 7.2.2 Medical Unit Emergency response................................................................................... 7-3 7.3 MALFUNCTION OF ACFT IN FLIGHT ................................................................................. 7-4 7.3.1 Summary of Activities: ..................................................................................................... 7-4 7.3.2 Emergency response ......................................................................................................... 7-4 7.4 AIRPORT BUILDING INCIDENT/ACCIDENT ..................................................................... 7-5 7.4.1 Summary of Activities: ..................................................................................................... 7-5 vii June 2017 EMERGENCY MANAGEMENT MANUAL 7.4.2 Medical Unit Emergency response................................................................................... 7-5 7.5 SECURITY- ACTS OF UNLAWFUL INTERFERENCE ........................................................ 7-6 7.5.1 Summary of Activities ....................................................................................................... 7-6 7.5.2 Types of threats ................................................................................................................ 7-6 7.5.3 Action recipient: of a BOMB threat Telephone call ....................................................... 7-6 7.5.4 Action recipient: of a PERSONAL threat ....................................................................... 7-7 7.5.5 BOMB Threat on Airport ................................................................................................. 7-7 7.5.6 AIRPORT BUILDING INCIDENT/ACCIDENT Facility ................................................. 7-8 7.6 DANGEROUS GOODS ............................................................................................................ 7-9 7.6.1 General Considerations ................................................................................................... 7-9 7.6.2 Emergency Response Aircraft In-Flight ........................................................................... 7-9 CHAPTER 8 AIRCRAFT OPERATOR ........................................................................................ 8-2 8.1 CONSIDERATIONS. ...................................................................................................................... 8-2 8.1.1 Emergency response aircraft accident on airport ............................................................ 8-2 8.2 ACFT ACCIDENT OFF AIRPORT .......................................................................................... 8-3 8.2.1 Summary of Activities: ..................................................................................................... 8-3 8.2.2 Emergency response ......................................................................................................... 8-3 8.3 MALFUNCTION OF ACFT IN FLIGHT ................................................................................. 8-4 8.3.1 Summary of Activities: ..................................................................................................... 8-4 8.3.2 Emergency response ......................................................................................................... 8-4 8.4 ACTS OF UNLAWFUL INTERFERENCE .............................................................................. 8-5 8.4.1 Summary of Activities: ..................................................................................................... 8-5 8.4.2 Types of threats ................................................................................................................ 8-5 8.4.3 Action recipient: of a BOMB threat Telephone call ......................................................... 8-5 8.4.4 Action recipient: of a PERSONAL threat ......................................................................... 8-6 8.4.5 BOMB THREAT ON AIRCRAFT ON AIRPORT.............................................................. 8-6 8.4.6 BOMB THREAT ON AIRCRAFT IN FLIGHT ................................................................. 8-7 8.5 DANGEROUS GOODS ............................................................................................................ 8-8 8.5.1 General Considerations ................................................................................................... 8-8 8.5.2 Emergency Response Aircraft In-Flight ........................................................................... 8-8 CHAPTER 9 GOVERNMENT AGENCIES .................................................................................. 9-2 9.1 ISLAND FIRE DEPARTMENT (DISASTER MANAGEMENT) ............................................................. 9-2 9.2 THE DISASTER MANAGEMENT PLAN .......................................................................................... 9-2 9.3 ISLAND POLICE AUTHORITY – ESF-5 ......................................................................................... 9-3 9.4 IMMIGRATION ............................................................................................................................. 9-4 9.5 CUSTOMS ................................................................................................................................... 9-4 9.6 POST OFFICE .............................................................................................................................. 9-4 9.7 RELIEF AGENCIES (RED CROSS) ........................................................................................... 9-5 9.8 AUXILARY DEFENCE (VRIJWILLIGER KORPS ST. MAARTEN) ..................................................... 9-5 9.9 SOCIAL ASSISTANCE AGENCIES OR PERSONNEL......................................................................... 9-6 CHAPTER 10 FIRE SAFETY AND BUILDING EVACUATION ......................................... 10-1 10.1 INTRODUCTION .................................................................................................................... 10-1 10.1.1 General ...................................................................................................................... 10-1 10.1.2 Purpose ..................................................................................................................... 10-1 10.1.3 Strategy ..................................................................................................................... 10-1 10.1.4 Applicability .............................................................................................................. 10-1 10.1.5 Fire Precautions ........................................................................................................ 10-2 10.1.6 False Alarms ............................................................................................................. 10-3 10.1.7 Investigation .............................................................................................................. 10-3 10.1.8 Signage ...................................................................................................................... 10-3 10.1.9 Exiting Safely............................................................................................................. 10-4 10.1.10 Fire Drills and Evacuation........................................................................................ 10-4 10.2 BUILDING, INSTALLATION AND ORGANIZATION .................................................................. 10-5 10.2.1 Building Description ................................................................................................. 10-5 Level -1 Hold Bag Screening Area .................................................................................................. 10-5 viii June 2017 EMERGENCY MANAGEMENT MANUAL Level 0 (Public area) Check-In, Retail Outlets, Meet & Greet ........................................................ 10-6 Level 1 Departure Area, Offices and concourse .............................................................................. 10-6 Level 2 PJIAE and Airline offices ................................................................................................... 10-7 10.2.2 Fire Detection and Suppressing Equipment .............................................................. 10-7 Equipment Functions ............................................................................................................................... 10-7 10.2.3 Equipment Installed................................................................................................... 10-8 Smoke Detectors ...................................................................................................................................... 10-8 10.2.3.1.1 Locations. ...................................................................................................................... 10-8 10.2.3.1.2 Inspections..................................................................................................................... 10-8 Fire Suppression equipment..................................................................................................................... 10-8 10.2.3.1.3 Portable Fire Extinguishers ........................................................................................... 10-8 10.2.3.1.4 Automatic Sprinkler Systems: ....................................................................................... 10-8 10.2.3.1.5 Standpipe and Hose System .......................................................................................... 10-9 Fire Hydrants ........................................................................................................................................... 10-9 10.2.4 Fire Safety & Evacuation Team ................................................................................ 10-9 Direction and Control .............................................................................................................................. 10-9 Persons and Accountabilities ................................................................................................................... 10-9 Fan Out Procedure ................................................................................................................................... 10-9 10.2.5 Communication ......................................................................................................... 10-9 Internal Building .................................................................................................................................... 10-10 Inter-department radio communication system ...................................................................................... 10-10 10.3 EMERGENCY RESPONSE PROCEDURES ............................................................................... 10-10 10.3.1 General .................................................................................................................... 10-10 PJIAE objective are: .............................................................................................................................. 10-11 10.3.2 Internal Emergency Response ................................................................................. 10-11 Airport Emergency Response team: ...................................................................................................... 10-11 Fan Out Procedure ................................................................................................................................. 10-11 10.3.3 External Emergency Response ................................................................................ 10-12 10.4 EVACUATION PROCEDURES AND EVACUATION TEAM ....................................................... 10-12 10.4.1 Fire Alarm ............................................................................................................... 10-12 10.4.2 Evacuation Announcement ...................................................................................... 10-13 10.4.3 Evacuation Procedures: .......................................................................................... 10-13 10.4.4 Assembly Point ........................................................................................................ 10-13 10.5 STAFF INSTRUCTIONS ........................................................................................................ 10-14 10.5.1 General Fire Alarm Signal ...................................................................................... 10-14 10.5.2 ON DISCOVERING FIRE OR FIRE ALARM SIGNAL ........................................... 10-14 10.5.3 Air Traffic Services – Evacuation Procedures ........................................................ 10-15 Primary evacuation route: ...................................................................................................................... 10-15 10.5.4 Cargo Building Evacuation procedures: ................................................................. 10-15 10.5.5 After hours Evacuation Procedures ........................................................................ 10-15 10.5.6 Assistance Register .................................................................................................. 10-16 10.5.7 Mandatory Signage ................................................................................................. 10-16 10.6 AEMT GENERAL DUTIES AND RESPONSIBILITIES ............................................................. 10-17 10.6.1 Director Operations Division .................................................................................. 10-17 10.6.2 Floor Safety officers ................................................................................................ 10-18 10.6.3 Manager Operations (Building Safety Officer) ....................................................... 10-18 10.6.4 PJIAE Department Responsibility-Checklist ........................................................... 10-19 PJIAE-ATS Emergency response .......................................................................................................... 10-19 PJIAE-Security department Emergency response.................................................................................. 10-19 Emergency Management Center ............................................................................................................ 10-19 PJIAE-RFF Emergency response .......................................................................................................... 10-20 10.7 FLOOR SAFETY OFFICERS RESPONSIBILITY ....................................................................... 10-21 10.7.1 Floor safety Officers ................................................................................................ 10-21 APPENDIXES ...................................................................................................................................... 10-1 Appendix A ABBREVIATIONS ........................................................................................ A-1 Appendix B GLOSSARY OF TERMS ............................................................................. B-1 Appendix C FLOW CHARTS ..........................................................................................C-1 Appendix C1 Evacuation Decision Flow Chart .....................................................................C-2 Appendix C2 Notification Flow Chart ...................................................................................C-3 ix June 2017 EMERGENCY MANAGEMENT MANUAL ATS............................................................................................................................................C-3 Appendix D SECURITY FAN-OUT NUMBERS ...............................................................D-1 Appendix E Bomb Threat Checklist ................................................................................ E-1 Appendix F HAZARDOUS MATERIAL WARNING LABELS .......................................... F-1 Appendix G DRILL EVALUATION FORM ...................................................................... G-1 Appendix H BUILDING ....................................................................................................H-1 Appendix H1 Employee Listing ............................................................................................ H-2 Appendix H2 Fire Alarm – Evacuation Procedures .............................................................. H-3 Appendix H3 PJIAE - Fire Safety Compliance ..................................................................... H-5 Appendix H4 General Fire Safety “Do’s and Don’ts” .......................................................... H-7 Appendix H5 Emergency Escape Route Charts .................................................................. H-10 Appendix H6 Safety Coordinator (SELF TEST) ................................................................ H-12 Appendix H7 Fire Extinguishers Use.................................................................................. H-13 Appendix H8 Escape Route Building Charts ...................................................................... H-14 Appendix H9 Emergency Signage ...................................................................................... H-18 Appendix I ORGANIZATION CHART ............................................................................. I-1 Appendix J Mutual Aid Agreement Fire Department ...................................................... J-1 Appendix K Letter of Agreement Coast Guard ................................................................ K-1 x June 2017 Annex 5: PJIAE's Stakeholders Engagement Plan (SEP) and Grievance Redress Mechanisms Mechanisms (GRM) The Stakeholder Engagement Plan (SEP) is also published on the Airport's website: https://www.sxmairport.com/document-forms.php PJIAE_ESMP_August 2019 48 The Government of Sint Maarten STAFF LOCAL COMMUNITY TENANTS Princess Juliana International Airport - Sint Maarten Reconstruction of the Terminal Building Project Stakeholder Engagement Plan (SEP) August 2019 Contents I. INTRODUCTION .................................................................................................................. 1 II. OBJECTIVES OF THE STAKEHOLDER ENGAGEMENT PLAN ...................................................... 2 III. HISTORY ............................................................................................................................. 2 IV. PROJECT DESCRIPTION ........................................................................................................ 3 V. ENVIRONMENT ................................................................................................................... 5 VI. BRIEF SUMMARY OF PREVIOUS STAKEHOLDER ENGAGEMENT ACTIVITIES ............................ 5 VII. STAKEHOLDER TARGET GROUPS.......................................................................................... 5 VIII. PLANNED CONSULTATIONS ................................................................................................. 8 IX. DISADVANTAGED / VULNERABLE INDIVIDUALS OR GROUPS ................................................ 9 X. STAKEHOLDER ENGAGEMENT PROGRAM ............................................................................ 9 XI. PROPOSED STRATEGY FOR INFORMATION DISCLOSURE....................................................... 9 XII. HOW ARE MESSAGES COMMUNICATED ? .......................................................................... 10 XIII. RESOURCES AND RESPONSIBILITIES ................................................................................... 12 XIV. TIMELINES FOR PROJECT MANAGEMENT - PACKAGE 2 ....................................................... 13 XV. FEEDBACK AND GRIEVANCE REDRESS MECHANISM FOR THE PROJECT ............................... 13 XVI. MONITORING AND REPORTING......................................................................................... 15 SEP-Aug-2019 Updated i I. INTRODUCTION The Stakeholders Engagement Plan (SEP) is a guide to the public on the outreach and information disclosure plans of the PJIA as the project moves through critical milestones. The SEP recognizes the importance of open and transparent engagement between the Princess Juliana International Airport Operating Company N.V. (PJIAE) and project stakeholders as an essential element of good international practice. Effective stakeholder engagement can improve the environmental and social sustainability of projects, enhance project acceptance, and make a significant contribution to successful project design and implementation. Stakeholder engagement is an inclusive process conducted throughout the project life-cycle. The SEP’s design and implementation can support the development of strong, constructive and responsive relationships that are important for successful management of a project’s environmental and social risks. Stakeholder engagement is most effective when initiated at an early stage of the project development process. Furthermore, it is an integral part of early project decisions and the assessment, management & monitoring of the project’s environmental and social risks and impacts. Activities to be performed at the Princess Juliana International Airport (PJIA) focus on restoring the terminal building to pre-hurricane conditions, with several improvements for increasing operational safety. The SEP highlights the way PJIAE plans to communicate with people who may be affected by or interested in our operations. It also includes a grievance mechanism whereby stakeholders and citizens can raise any concerns to the attention of the PJIAE both verbally, written (by post or e-mail) or by filling in a grievance form. The implementation of the SEP will support PJIA’s overall goal of “To be the regional leaders in providing safe, secure, quality and profitable airport services that contribute to the general economic and tourism developments of St. Maarten/St. Martin and the region we serve.” Sincerely, PJIAE N.V. Managing Board SEP-Aug-2019 Updated 1 II. OBJECTIVES OF THE STAKEHOLDER ENGAGEMENT PLAN 1. The SEP and Information Disclosure are critical for keeping all the key users and stakeholders of the airport informed of the progress in the repairs leading to full operational capacity. This Stakeholder Engagement Plan (March 2019) has been developed and is included in the draft Environmental and Social Management Plan (ESMP). The PJIAE Operating Company Engagement has included discussions with Government agencies that provide oversight of the airport terminal, airliners representatives, ground transport operators, passengers (who currently use a temporary terminal), and vendors who operated business at the closed terminal. Other stakeholders are: airport staff, airline offices, Customs Department, Immigration and Border Protection Service, shop and restaurant owners in the airport, passengers and taxi operators. 2. The draft ESMP and progress of the reconstruction activities are being shared with the stakeholders to obtain their feedback and have been disclosed on the PJIAE’s website. Consultations will be continued during the implementation of the Project through its completion as described in the SEP. Stakeholder consultations will receive and record feedback, this in turn will be reported by the PJIAE communication team to the PJIAE management as part of the monthly and quarterly reporting process. 3. The objectives of the Stakeholder Engagement Plan are to: • Share the project’s intended goals, investments, impacts, grievance and feedback mechanism and timeline to the public. • Establish a systematic approach to stakeholder’s engagement, which will assist to identify stakeholders and project affected parties, to build and maintain constructive relationships. • Assess the level of stakeholder interest and support for the project and to enable stakeholders’ views to be considered in project design and environmental and social performance. • Promote and provide means for effective and inclusive engagement with project- affected parties throughout the project life-cycle on issues that could potentially affect them. • Ensure that the appropriate project information on environmental and social risks and impacts is disclosed to stakeholders in a timely, understandable, accessible and appropriate manner. • Provide project-affected parties with accessible and inclusive means to raise issues and grievances and allow PJIAE to respond to and manage such grievances. 4. Meaningful stakeholder engagement throughout the project cycle is an essential aspect of good project management and provides opportunities for PJIAE to learn from the experience, knowledge and concerns of the affected and interested stakeholders and to manage their expectations by clarifying the extent of PJIAE’s responsibilities and resources. Stakeholder consultations provide input for, as appropriate, environmental and social assessment, project design, mitigation plans, monitoring reports and further evaluation of the project, including the Environmental and Social Commitment Plan (ESCP), summarizing the assessment of all or part of PJIAE's environmental and social frameworks and any other project plans that may be prepared. The level and frequency of stakeholder engagement conducted is proportionate to the risks and impacts of the project. III. HISTORY 5. The Princess Juliana International Airport (PJIA) began as a US military airstrip in 1942 during World War II. The following year the first commercial flight landed on December 3, 1943. The Dutch crown Princess Juliana then visited St. Maarten using the airport in 1944. Eventually, the airport was later officially named after Princess Juliana. SEP-Aug-2019 Updated 2 In 1964 the airport was remodeled and relocated with a new terminal building and control tower. The facilities were upgraded in 1985 and 2001. 6. Due to the increased passenger traffic and the forecasted growth at the time the PJIA was being heavily modernized following a three-phased masterplan as commissioned in 1997. Phase I was a short-term program to upgrade existing facilities and improve the level of service at various points. This included widening, strengthening and renovating the runway increasing the bearing capacity of the taxiways, construction of a new apron and an upgrade of the (former) terminal building. Phase I was completed in 2001. The Simpson Bay community and the islands PJIAE serves were all kept informed on the plans and development of this undertaking. 7. Phase II included the construction of a radar facility and a new air traffic control tower, the construction of a new and modern 27,000 square meters (290,000 sq. ft) terminal capable of handling 2.5 million passengers per year and the construction of a Runway End Safety Area (RESA) of 150 meters (490 ft), including a 90 meters (200 ft) overrun on both ends of the runway to comply with the International Civil Aviation Organization (ICAO) rules. 8. The new air traffic control tower and the radar station commenced operations on March 29, 2004, while the new terminal opened in late October 2006. The terminal has 4 passenger boarding bridges for large aircrafts. The masterplan also revealed that if traffic develops as forecast, Phase III of the masterplan would be executed, consisting of an extension of the new terminal building and the construction of a full parallel taxiway system. 9. On September 6, 2017 Irma, a category 5+ hurricane, devastated St. Maarten with sustained winds up to approximately 185 mph. Three days later on September 9, 2017 hurricane Jose, a category 4 storm posed an additional threat to the island, but fortunately passed with minimal impact. Furthermore, ten days later on September 19, 2017 another category hurricane named Maria passed south of the island, whereby St. Maarten suffered from tropical storm winds and immense rainfall. Due to this unrestrained hurricane season the PJIA terminal building and airport infrastructure endured enormous damage, crippling the airport operations. 10. Meanwhile, the PJIAE erected the make-shift arrival and departure operations in the make- up area of the terminal building. Commercial operations were restored on October 10, 2017, a little over a month after the storms, forcing the closure of the airport facilities and which were immediately taken over by the Dutch, French and US military authorities. Four months later on February 9, 2018 PJIAE commenced operations in the temporary Departure Pavilion and a little over one month later PJIAE opened its temporary Arrival Pavilion on March 22, 2018. 11. Returning concessions like Subway, AMA, Dutch Delight, Domino’s Pizza, Market by Villa, Taloula’s Flights, Relay, ESCA, Shipwreck Shop, Gouda Liquor Store, Le Bistro by Bacchus, Princess Promenade, Aunt Clara’s, Johney’s Burger and KAFFE were available to the travelers and partially to the public. The Package 1 - Temporary Operations of the reconstruction project also includes the immigration and emigration booths, offices, the reinstatement of the existing air- conditioning and sprinkler systems, the installation of the fire alarm and public-address systems, CCTV surveillance and security equipment, as well as IT systems and seating. 12. In conjunction with the airport’s 75th anniversary celebration PJIAE opened the temporary arrival and departure operations within the terminal facility on December 14, 2018. IV. PROJECT DESCRIPTION 13. The project development objective is to restore the passenger capacity of PJIA to pre-Irma levels with improved resilience to hurricanes. SEP-Aug-2019 Updated 3 14. The proposed Project will contribute to the reconstruction program of the PJIA through restoring the passenger terminal function with improved resilience to the future hurricanes and safety of the airport. The program includes the reconstruction of the passenger terminal as well as the other key airport facilities such as air traffic tower, firefighter facilities, fuel farm relocation, runway rehabilitation. 15. The Project will reconstruct the internal terminal facilities damaged by hurricanes while keeping the existing building structure. While the terminal facilities inside the building were seriously damaged by wind and rain intruded through destroyed doors and roof, the building structure1 itself has sustained practically no damage except the roof. Accordingly, PJIAE is implementing a series of the works, including: (i) Preliminary internal cleaning and demolition (completed); (ii) Terminal roof waterproofing repair (completed) and betterment to enhance resilience (to be completed in May 2019); (iii) Temporary terminal reconstruction (Package 1) to reopen a limited area of the ground floor of the terminal (completed in December 2018); and (iv) mold remediation of the remaining terminal prior to Package 2 reconstruction (to be completed by September 2019) and (v) full terminal reconstruction (Package 2). The works under (i)-(iv) are fully financed from PJIAE’s own financing resources and will be concluded before (v) Package 2 starts. 16. The Project will support PJIAE and the GoSM in implementing the terminal reconstruction program, focusing on Package 2 works. The project is a US$129 million operation financed by a US$72 million World Bank managed Trust Fund (WB TF), US$50 million European Investment Bank (EIB) loan and US$7 million of counterpart funds. 17. The proposed Project includes the following four components. a. Component 1: Reconstruction of the PJIA passenger terminal facilities (US$ 107 million, of which US$ 50 million will be financed by the World Bank managed Trust Fund, US$ 50 million European Investment Bank loan and US$ 7 million counterpart funds). This component will support, among others, the Package 2 works of the terminal reconstruction, consisting of terminal facility restoration and equipment reinstallation. The planned works will include, inter alia, passenger boarding bridges, entrance doors, dry walls, furniture/counters, electrical and IT systems, baggage handling system, security installations and firefighter facilities. Passenger boarding bridges and entrance doors will be replaced with better resilience to hurricanes. b. Component 2: Project Management and Capacity Building (US$0.5 million financed by the World Bank managed Trust Fund). This component supports activities related to project management and capacity building for PJIAE. The component will support PJIAE in (a) project implementation, management and monitoring and evaluation, including environmental, social and fiduciary aspects of the Project; and (b) capacity building activities to PJIAE to improve airport resilience and air traffic safety. The activities will be defined based on the need’s assessment during the implementation. The component will also finance training and operating costs required for these activities. c. Component 3: Capacity Building and Project Management for the Government of Sint Maarten (US$0.5 million financed by the World Bank managed Trust Fund). This component will support the GoSM on matters of project management and on capacity building in areas including airport governance and air traffic regulation, determined based on needs assessed during Project implementation. The component will also finance training and operating costs required for these activities. 1 The original building was designed according to the Dutch building codes. SEP-Aug-2019 Updated 4 d. Component 4: Support of PJIA's Operations will fund the operations of PJIAE through the financing of select PJIAE Operating Expenditures (OPEX) so that PJIA’s operations can continue without interruption during the reconstruction period. The PJIAE OPEX financed by this component will be limited to expenditures incurred for the salaries and benefits of all PJIAE personnel and other non-procurable operating expenditures, including utilities. V. ENVIRONMENT 18. The Simpson Bay and Beacon Hill Community Councils are organizations, which have shown great interest in the ongoing projects at the PJIA given the nearby proximity to its natural and other resources. The area is located near the airport and separated by the fencing of the airport grounds. The council includes community leaders and civil society organizations which work in or with the affected community. The members of the council have in-depth knowledge about the environment and social characteristics of the project area. Given the proximity the council members are briefed on developments at the airport, including the project and receive the opportunity to discuss their concerns during the open floor period, following the airport’s team presentations. Some of the topics presented to the community-based group include the following: i. New Aircraft Hangers ii. Fuel Farm iii. Fixed Based Operations (post groundbreaking update) iv. New Goddard Catering Building v. Rescue and Firefighting Building A map of the project location of the PJIA is shown in ANNEX 1. VI. BRIEF SUMMARY OF PREVIOUS STAKEHOLDER ENGAGEMENT ACTIVITIES 19. The PJIAE already has a Stakeholder Engagement Process in place. The SEP and Information Disclosure are critical for keeping all the key users and stakeholders of the airport informed of the progress in the repairs leading to full operational capacity. The PJIAE already has a Stakeholder Engagement Process in place. This process has included discussions with Government agencies that provide oversight of the airport terminal, airliners representatives, ground transport operators, passengers (who currently use a temporary POD terminal) and vendors, who operated business at the closed terminal. Other stakeholders are: airport staff, airline offices, Customs Department, Immigration and Border Protection Service, shop and restaurant owners in the airport, passengers, taxi and bus operators. 20. The Stakeholder Engagement Plan builds on this process which will be continued during the implementation of the Project through its completion. This SEP detailed here will be included in the ESMP. The SEP describes the different stakeholders of the Project and how PJIAE currently engages its stakeholders, including through: circulation of monthly newsletters, conducting monthly facilitation meetings and maintaining a news webpage. Reconstruction activities are being shared with the stakeholders to obtain their feedback. VII. STAKEHOLDER TARGET GROUPS 21. To implement an effective stakeholder’s engagement plan PJIAE has identified the internal and external target groups for the SEP and the necessary tools needed to effectively communicate to the groups as listed below. • Internal Target Group: The employees of the PJIAE, Airlines, Handlers, Charters, Retail Concessionaires, F&B Concessionaires, Goddard Catering Services, Sol Group, Cargo Operators/Handlers, Customs, Alpha Team - Police, Immigration, Wheelchair Services, VIP Services, Airport Taxi Association, St. Maarten Civil Aviation Authority (SMCAA), SEP-Aug-2019 Updated 5 Commuters and FBO Operators. The PJIAE has also consulted travel operators, taxi union and worker’s union. • Support of PJIA's Operations: This is financing select PJIAE Operating Expenditures (OPEX) limited to the salaries and benefits of PJIAE personnel during the execution of the terminal construction works under Component 1 of the Project. In this regard, all provisions of ESS 2 will apply to all the workers of PJIAE under the category “Project” and/or “Direct Workers.” PJIAE has prepared a Labour Management Plan (LMP), which spells out the requirements for PJIAE in the management of workers. These include working conditions and management of worker relationships, non-discrimination and equal opportunity, protecting the workforce, grievance redress mechanism and occupational health and safety. The plan and other relevant information will be shared with the PJIAE staff. • External Target Group: The island population of St. Maarten/St. Martin, Passengers, Government of St. Maarten, Airline headquarter affiliates, the Collectivité of St. Martin, St. Maarten Tourist Bureau, Tourism Office of French St. Martin, Tourism- based Stakeholders, Hub Partners, International Air Transport Association (IATA), Simpson Bay and Beacon Hill Communities, Island’s Airport Safety Committee (IASC) International Civil Aviation Organization (ICAO), St. Maarten Civil Aviation Authority (SMCAA) and Air Service Development Committee (internal and external joint group). 22. PJIAE has been regularly carrying out the monthly consultation meetings with the stakeholders, primarily the airport users such as the airline offices, travel operators, taxi union and worker’s union on the on-going reconstruction construction activities and the proposed Project activities and to receive their feedback. The process of stakeholder engagement will involve the following, as set out in Table 1 below. For each stakeholder the means of communication has been listed as well as specific media that will be used to notify stakeholders of information, such as opportunities for public consultation, announcements of key milestones and/or any significant changes. Table 1: PJIAE Stakeholder Groups and Engagement Mechanisms Stakeholder Follow-up strategy organization, Engagement strategy: plans for feedback or group or Potential role in the How will you engage this continued Mechanism of individual activity stakeholder in the activity ? involvement engagement Airlines Provide insight into Monthly Meetings are held with Distribute project • One-on-one (Main pilot project, lessons the headquarter reps to better information for meetings Offices) learned, and engage them on the ongoing feedback and follow- • Email expanded services. projects and updates. We can up information. • Monthly also learn about their concerns newsletter and new developments which will be shared with our team and the associated stakeholders (selective information is shared). Aviation Security Meetings Monthly meeting Provide key milestone • Monthly Security including the police updates and share facilitation Meetings authorities, head of safety reports meetings AVSAF hosted security, customs, and by Quality Immigration. Provided and Safety project updates on Assurance safety mishaps that Department may have occurred and how to prevent them. SEP-Aug-2019 Updated 6 Stakeholder Follow-up strategy organization, Engagement strategy: plans for feedback or group or Potential role in the How will you engage this continued Mechanism of individual activity stakeholder in the activity ? involvement engagement Airlines, Provide information Monthly meetings to present Distribute information • Email Handlers & on airport operational project information to this group for feedback and • Monthly Concession- and reconstruction of stakeholders and request that follow-up information. newsletter aires status, achievements they keep their associated staff • Monthly and planned goals. updated on the latest facilitation developments and meetings implementations. Allow the • Focus group group of stakeholders to provide meetings their views and opinions. Distribute operational documents for review and/or input. Facilitate meetings using PowerPoint presentations or info-sessions. Record discussions, comments/ questions raised and responses. External Provide information to This meeting hosted by the Stakeholders are • Email Stakeholders stakeholders about Managing Board. Monthly encouraged to pro- (selective) (Simpson Bay past, present and meetings to provide regular vide feedback via • Monthly and Beacon future planned activity update on projects and email or telephone (as newsletter Hill at the airport and accomplishments to Simpson Bay listed on each e-news- • Local news Communities rebuilding efforts. and Beacon Hill Council/ letter or as reminded media and NGO’s) Community Representative. during various • Surveys Organize regular meetings and meetings. Concerns • News media signing agreements on can also be forwarded • Public meetings cooperation on different via email or submitted development projects. by filling in the Public Grievance Form. Staff of PJIAE Educate the staff on Information and Consultation The project will have a • Email the requirements of forum to be arranged to make GRM. • Monthly Standards (ESS 1, 2, 4 staff of PJIAE aware of what to Feedback is also ro- newsletter and 10) for expect and what is required of vided during the open • Monthly Direct/Primary them under the standards ESS 1, floor segment of division/ workers. 2, 4 and ESS 10. meetings and/or staff department Q&A sessions. meetings. PJIAE Staff & Provide information Accommodating regular Feedback is provided • Email Trade Unions on airport operational department/division meetings to during the open floor • Monthly and reconstruction provide updates on the projects, segment of meetings newsletter status, achievements receive feedback and the and/or Q&A sessions • Monthly and planned goals. planned goals. for staff. division/ department meetings Air Service Provide insight into Engagements during live and/or For continued • Monthly tele- Development ongoing projects and tele-conference group involvement hub conference or Committee general updates on meetings/telephone/ email and partners are live meetings (ASDC) hotel rooms and e-newsletters. encouraged to provide • Email destination feedback during our • Monthly development. monthly meetings. newsletter Feedback is also • Monthly received from all facilitation stakeholders of the meetings SEP-Aug-2019 Updated 7 Stakeholder Follow-up strategy organization, Engagement strategy: plans for feedback or group or Potential role in the How will you engage this continued Mechanism of individual activity stakeholder in the activity ? involvement engagement hub countries. Financial Provide information Present overview on financial Discuss the • One-on-one Institutions on airlines activity for position as well the current and organization financial meetings the respective quarter future operational performance. overview and plans. • Quarterly as well the financial & organization financial operational status. reports • Formal letters • Conference calls Government Provide insight into Regular meetings are held with Distribute project • One-on-one agencies, the project, lessons the respective ministries and information for meetings such as learned and expanded government agencies to better feedback and follow- • Email VROMI, services. engage them on the ongoing up information. • Monthly Ministry of projects and updates. We can newsletter Labor NRPB also learn about their concerns • Working and new developments, which Groups will be shared with our team and the associated stakeholders. Bond Holders Bondholders are a key The Managing Board provides Feedback is provided Teleconference stakeholder that can monthly reports to the bond during scheduled or live meetings impact the project’s holders. The reports include teleconference calls or financing strategy for updates on the reconstruction visits to the main the reconstruction process of Package 2. office in New York. program. Supervisory The Managing Board Bi-weekly meetings between No planned • Bi-weekly or Board of provides insight into Managing Board and Supervisory involvement beyond monthly Directors pilot project, lessons Board of Directors. Managing weekly/monthly SBOD meetings (SBOD) learned, finances, Board members are responsible meetings. • Formal letters strategic plans and for providing the pertinent • Monthly advocate for improved information according to their newsletter and expanded services core responsibilities. and the general scope of the company. Media Provide information to Press briefings are held to Provide • Press Releases correspondents about present the accomplishments accurate/relevant data • Monthly the present and future made during the key stakeholder and information to newsletter planned activity at the meetings and process of project. engage mass media. • Press Trips airport and rebuilding • Interviews efforts. 23. PJIAE will provide stakeholders with timely, relevant, understandable and accessible information and consult with them in a culturally appropriate manner, which is free of manipulation, interference, coercion, discrimination and intimidation. VIII. PLANNED CONSULTATIONS 24. Moving forward the monthly meetings above will be used to receive feedback on the project documents, including the draft SEP and draft ESCP which were disclosed for consultation on April 16, 2019 on the PJIA’s website. In particular, PJIAE will hold an Information and Consultation forum for the staff of PJIAE to make them aware of what to expect and what is required of them under the relevant standards as a result of Component 4 financing of PJIA operating expenditures limited to expenditures incurred for the salaries and benefits of PJIAE SEP-Aug-2019 Updated 8 personnel and other non-procurable operating expenditures, including utilities. PJIAE will engage with stakeholders throughout the project life-cycle, in a timeframe that enables meaningful consultations with stakeholders on project developments. IX. DISADVANTAGED / VULNERABLE INDIVIDUALS OR GROUPS 25. PJIA has two contractors who provide services for the physically disabled. The airport has concession agreements with two companies2 to provide wheelchair services to passenger on request. The Ground Handling Company plans to purchase more AVRs ramps and several lifts to bring down wheelchairs from the aircrafts. Mobility services can be requested on line and/or by telephone. The airline also has an AVI ramp, which is used for B737 aircrafts to transport physically challenged persons. The transport concession companies are also required to disseminate relevant information about access to the airport and airport developments to organizations representing the disabled. The PJIA Communications office will also explore how to make information available to the visually impaired through voice apps. In addition, the SEP will consider the different access and communication needs of various groups and individuals, especially those more disadvantaged or vulnerable, including consideration of both communication and physical accessibility challenges. X. STAKEHOLDER ENGAGEMENT PROGRAM 26. Stakeholder engagement is the continuing and iterative process by which PJIAE identifies, communicates and facilitates a two-way dialogue with the people affected by its decisions and activities, as well as others with an interest in the implementation and outcomes of its decisions and the project. Goals Timeframe 1 E-Newsletters January 2018 to present (monthly) 2 Press Releases November 2017 to present (varies) 3 Radio and TV Advertisements November 2018 4 Print / Online Media Ads January 2018 to present (monthly) 5 Public Service Announcements November 2017 to present 6 Publications March 2018 to present (monthly or when requested) 7 Website Management November 2017 to present (live flight updates, content) 8 Media Campaigns November 2017 to present (quarterly/upon request) 9 Internal Notices November 2017 to present (based on urgent requests) 10 Social Media November 2018 (annually) 11 Photo Shoots November2018 (annually) 12 Media Policy November 2018 (revisited annually) XI. PROPOSED STRATEGY FOR INFORMATION DISCLOSURE 27. The tools utilized to disseminate the pertinent information on behalf of the PJIA is equally as significant as the issued statement. Over a period, the media was the key tool utilized to reach the stakeholders and the public. Other channels that to be used to distribute content are listed below. 2 Accessible Ventures and Connor Wheelchair Services. SEP-Aug-2019 Updated 9 Latest Tools Common Tools • Travel Booking Web pages • Press Release • Website https://www.sxmairport.com/ • Internal Notices/Memos • Link Exchanges • Public Service Announcements (PSA) • Hub Partner presentations/materials • Print Media Ads • E-Newsletters • Facilitation Meetings: Concessions, • Tourist Office Websites, blogs Airlines, Handlers, Cargo, Immigration, and e-newsletters Customs, Alpha Team - Police, VIP, Taxis • Stakeholder’s newsletters and blogs and Car rentals. • Social Media (Twitter, • Info-Sessions Instagram and Facebook) • Flyer Announcements • Co-branding at Conferences • Media Kits (post events) • Press Family trips • Publications: Magazine features, articles, • Mobile Group chats ads and highlights • Everbridge System • Workshops • Tours • Video and Radio Advertisement XII. HOW ARE MESSAGES COMMUNICATED ? 28. The SEP will be communicated to the stakeholders and forwarded through the following avenues: • Social Media Posting • All Staff emails • Print Media • Ads • Press Conferences • PSA’s • Tourism Stakeholder’s meeting • Newsletters • Annual Reports • Facilitation Meetings • Launch Events • Info-sessions • Presentations • Orientation • Publications • WhatsApp Messaging (internal group chats, • Press Releases etc.) • Website • Radio • Internal Notices • Television • Video Recordings • Blogs 29. Project on the road to the official reopening in 2020. This newsletter allows for effective and inclusive engagement with project-affected parties throughout the project life-cycle on issues that could potentially affect them. Management ensures that the appropriate project information on environmental, social risks and impacts are disclosed to stakeholders in a timely, understandable, accessible and appropriate manner. SEP-Aug-2019 Updated 10 30. Press releases Press releases will be disseminated to the stakeholders in a timely manner. This form of communication is also forwarded to the Airlines and Handlers, concessions, Cargo, Airport Taxi Association, car rentals management, immigration, police and the Customs department. A network of local, regional and international media receives press releases from PJIAE. 31. Websites Another vital communication tool that is used to communicate information to the world is the SXM Airport website. The website serves as a road map of the entire operations. The airport must engage with the stakeholders to acquire the accurate information to post accordingly. Key stakeholders should be highlighted for the users to gain the necessary information. The Corporate Communication Department conducts systematic monitoring of the website hits and the frequently visited tabs. The results should serve to assess any further changes and/or updates which may be required from the stakeholders or PJIAE. 32. Facilitation meetings The PJIA also hosts monthly facilitation meetings which are convened with the airport community partners to update them of general affairs at the airport. There is also a Q and A and round table sessions which is made available for feedback by the stakeholders. The following facilitation meetings are arranged to better inform the stakeholders about the latest developments and more: • AVSAF - Aviation Safety meeting • Airlines and Handlers Facilitation meeting • Concessionaire Facilitation meeting • AVSEC - Aviation Security meeting • Cargo Concessionaire Facilitation meeting • Public Transportation Facilitation meeting • Tourism Stakeholders meeting 33. Walk-throughs and sessions Throughout the project life-cycle the Management Board grants the stakeholders the opportune time to engage in walk-throughs and sessions to better gain clarity of the operations and/or new method. The inclusion lends towards a more hands on approach, allowing the stakeholders to provide feedback to raise issues and grievances in areas that the airport management may or may not have overlooked. The strong, constructive and responsive relationships are important for the successful management of a project’s environmental and social risks. In 2018, the Package 1 -Temporary Operations project showcased the abovementioned inclusion of the stakeholders for the Package 2 - Reconstruction of the Terminal Building. Management plans to grant the stakeholders the same honor to give input on Package 2. SEP-Aug-2019 Updated 11 34. Social Media There are multiple ways to leverage social media to provide information to key stakeholders on PJIA emergency project developments. Link exchanges are also carried out with the tourist offices of St. Maarten to highlight general progress sin post Hurricane recovery efforts. The social media gateways that are used to communicate to the globe includes the following: • Twitter • Instagram • Facebook • LinkedIn 35. Publications Some Key project developments made be posted in international or local publications to ensure accuracy and unbiased reporting on project events. In some instances, the SXM Airport partakes in paid advertisements via advertorials and/or ads in a variation of print or online publications. Currently the following publication types are used: • Fact Sheet • Air Service development magazines • Portable Guides • General Aviation online and published magazines • Journals • Transportation and Cargo magazines • Newsletters • Airport magazines • Advertorials • Airline magazines • Travel and Leisure magazines • Civil Patrol magazines 36. Press Conferences Press Conferences are organized to make major announcements by the PJIA on key project developments. Relevant and reputable media are invited to gain insight on the latest SXM Airport updates. At given points there are press conferences hosted when there is an airline inaugural ceremony or a grand opening of an airport concession. XIII. RESOURCES AND RESPONSIBILITIES 37. The Managers and Directors of the PJIA are responsible for the execution of the elements of the Stakeholders Engagement Plan. The management team spearhead the facilitation meetings and partake in the external stakeholders’ meetings. Efforts are also made to travel to international conferences and workshops to present updates on the ongoing projects, safety updates, and newly implemented technologies, whilst announcing to the world that we are operational. An adequate budget has been allocated for several departments to host meetings to address our stakeholders. In some cases, the costs are shared with external stakeholders who invite our professionals to address the tourism-based organizations/ companies. 38. The PJIAE’s Corporate Communication Specialist is responsible for communicating regularly with the stakeholders through circulation of monthly e-newsletters, internal notices, participating in the monthly facilitation meetings and maintaining a news webpage whereby all press releases about the project is also posted at: https://www.sxmairport.com/newsletter.php. The Grievance Redress Mechanism is also featured on the website with the related documents. 39. The Communication Department plays a critical role in the implementation of the Stakeholder Engagement Plan ensuring that there are consistent messages on project updates from the airport authorities. The Corporate Communication Specialist (CCS) is charged with the responsibility of ensuring that all local and international media, key stakeholders and the public in general are informed of the latest updates of the PJIA. The stakeholders must be able to retrieve information from all the relevant avenues to be well informed. SEP-Aug-2019 Updated 12 The Corporate Communication Specialist has established effective relationships with the media at large. The CCS will increase public awareness of the project by: (i) Providing key data regarding major updates of SXM Airport. (ii) Maintaining effective communication within the organization is equally important to avoid the dissemination of erroneous information. (iii) Making all stakeholders aware of specific information provided by the Management of the PJIAE on key aspects of the project. Although the messages may vary, it is the responsibility of the Corporate Communication Department to ensure that the right message gets to the right channels. (iv) Providing general information about the SXM Airport Project milestones, and (v) Communicate all safety campaigns and concerns to the stakeholders via the relevant departments and facilitation meetings. XIV. TIMELINES FOR PROJECT MANAGEMENT - PACKAGE 2 40. The timelines of the projects are detailed below and will be announced to the public through the PJIA website. Projects Tentative Dates Remediation of Terminal Building (pre-works Package 2) Review of previous Received Bids November 2018 Changes to and Finalisation of Revised Scope Q3 - 2019 Resubmission of Bids / Evaluation and Recommendation Report Q3 - 2019 Approval from the Supervisory Board of Directors, Award of Contract Q3 - 2019 Start of Remediation Works Q3 - 2019 Completion of Remediation Works Q1 - 2020 Package 2: Reconstruction of Terminal Building Finalisation of Design and Tender Documents Q4 - 2019 Approval of Tender Documents from World Bank Q4 - 2019 Invitation to Bid, Issuance of Tender Documents Q4 - 2019 / Q1 - 2020 Submission of Bids, Evaluation Report of Bids and Recommendation Q1 - 2020 Approval from the Supervisory Board of Directors, Award of Contract Q1 - 2020 Commencement of Reconstruction Q2 - 2020 Completion of Package 2 Q4 - 2021 XV. FEEDBACK AND GRIEVANCE REDRESS MECHANISM FOR THE PROJECT 41. PJIAE has an existing GRM in place to receive concerns and grievances from key stakeholders affected by the project. The GRM will receive stakeholder complaints and will address all these complaints within a reasonable time. The Grievance Mechanism serves as a critical avenue to allow all the key users and stakeholders of the airport to send their complaints and/or concerns of the progress in the repairs of the airport terminal. This mechanism will be extended to receive the complaints during the Project implementation. 42. The GRM will address all these complaints within a reasonable time, protect against retaliation and allow for escalation of complaints. If complaints are not resolved in time by the GRM this should be reported to the PJIAE management board. A summary of the grievances received should be included in the monthly and quarterly monitoring reports.. A summary of the status of handling of the grievances received should be included in the monthly and quarterly reports to the NRPB and to the World Bank. Confidentiality will be paramount in the treatment of complaints. The Code of Conduct expected of staff contracted to work on the project will be disclosed to the public through the ESMF. If grievances are SEP-Aug-2019 Updated 13 repeated, unresolved or submitted by several people, this should be escalated to NRPB. The GRM should be broadly communicated to all stakeholders. In addition, the GoSM has a separate Grievance Redress Mechanism (GRM) to deal exclusively with those that involve workers employed by the Contractor for construction activities. PJIAE’S Communications officer at PJIA will be responsible for managing the project GRM. 43. Box 1 Box 1: Key Stakeholders and Public to submit Complaints and Feedback through a number of channels at PJIAE The different reporting options and documents are available in the English language and include the following: • Operational from 7:00 hrs in the morning to 7:00 hrs in the evening via telephone: 1-721-546-7778 or 1-721-546-7779; • Email: servicedesk@sxmairport.com (for technical issues only); • Social Media: https://www.facebook.com/sxmairport/ ; https://www.instagram.com/sxmairport/ ; • SXM Website: Reporting safety related grievances on the tab > Airport Info > Safety Suggestion Form: https://www.sxmairport.com/quality-assurance.php ; • Drop Boxes: Anonymous reporting of safety concerns through the Quality Assurance Drop Box found near the Check-In counter area; • Reporting by telephone: 1-721-546-7507 (HR) or 1-721-546-7777, Passenger Experience Department (PED); • Human Resources Department: Whistleblower Policy; • Code of Conduct: Risk Assessment Policy (Investigating team of Human Resources). 44. If there are any complaints on the progress of the reconstruction project, the stakeholders can call or make a report via email through the Service Desk presided by the Projects, Planning and Systems Department (PPS) whose responsibility is to channel the complaints of PJIAE. Service Desk can be reached via telephone: 1-721-546-7778 or 1-721-546-7779. The Service Desk department is operational from 7:00am through 7:00pm. All concerns are filtered to the relevant departments and the Project Management team to address the reported matters about the project. The GRM will receive stakeholder complaints and will address all these complaints within a reasonable time. The GRM operated by the Service Desk is depicted in the chart below. A Feedback and Grievance Form is included in ANNEX 2. 45. In addition, PJIAE will ensure that the Contractor will setup a separate Grievance Redress Mechanism (GRM) to deal exclusively with those complaints that involve workers employed by the Contractors for construction activities. The PJIAE will hire an environmental and social specialist who will monitor the GRM and implementation of the Contractor's environmental and social safeguards commitments. SEP-Aug-2019 Updated 14 46. Meanwhile, consultations will be continued during the implementation of the project through its completion. Stakeholder consultations will receive and record feedback, this in turn will be reported by the PJIAE Project Management team to the PJIAE management as part of the monthly and quarterly reporting process. XVI. MONITORING AND REPORTING 47. The implementation of the SEP will be monitored by the Corporate Communications Officer and the PIU Social and Development Officer when the person is hired. SEP-Aug-2019 Updated 15 ANNEX 1 Map showing location of the Project Site at Princess Juliana International Airport, St. Maarten SEP-Aug-2019 Updated 16 ANNEX 2 Feedback and Grievance Form Public Grievance Form Reference No: Full Name: Contact Information  By Post {Please provide mailing address} {Please mark how you wish to be contacted (mail, telephone, e-mail)}  By Telephone: ____________________  By E-mail: ____________________________ Description of Incident or Grievance: What happened ? Where did it happen ? To whom did it happen ? What is the cause of the problem ?  One-time incident/grievance (date: _______________ ) Date of Incident/Grievance  Happened more than once (how many times? _____ )  On-going (currently experiencing problem) What would you like to see happening to resolve the problem? Signature: ____________________________________ Date: _______________________ Please return this form to the Human Resources Department: hr@sxmairport.com or Tel: +1 (721) 546-7507 SEP-Aug-2019 Updated 17 Annex 6: PJIAE Environmental and Social Policy Statement The intent of the Environmental, Health and Safety (EHS) policy statement is to reinforce the commitment by Prince Juliana International Airport Authority to the EHS principles. The requirements of this policy apply to PJIAE employees, entities, contractors and joint ventures under PJIAE operational control. PJIAE commitments include the following: • Every employee and contractor working on behalf of PJIAE or working under a contract signed with PJIAE is expected to share PJIAE’s commitment to pursue the goal of not harming people. The following elements will be integrated into the planning process of the parties involved in the execution of the works: o Environmental protection, occupational and community health and safety, gender equality, child protection and considerations for vulnerable people (including those with disabilities). o There will be a provision made against sexual harassment, gender-based violence (GBV), sexual exploitation and abuse (SEA) and including HIV/AIDS awareness and prevention. o And broad based, culturally appropriate stakeholder engagement on project activities, thereby earning the confidence of beneficiaries of PJIAE activities, and society at large, being a good neighbor and contributing to sustainable development of Saint Maarten. • For the purpose of the Policy and/or Code of Conduct, the term “child” / “children” means any person(s) under the age of 18 years. PJIAE's Code of Conduct is included in Annex 7. • PJIAE’s policy is to comply with all health, safety, security and environmental laws, rules and regulations, not just because it is legally required, but also because PJIAE believes it is the responsible way to conduct its business and to promote greater environmental responsibility, at a minimum: i. Apply good international industry practice to protect and conserve the natural environment and to minimize unavoidable impacts; ii. Provide and maintain a healthy and safe work environment and safe systems of work; iii. Protect the health and safety of local communities and users, with particular concern for those who are disabled, elderly, or otherwise vulnerable; iv. Ensure that terms of employment and working conditions of all workers engaged in the Works meet the requirements of the ILO labour conventions to which the host country is a signatory; v. Be intolerant of and enforce disciplinary measures for illegal activities. To be intolerant of, and enforce disciplinary measures for GBV, inhumane treatment, sexual activity with children, and sexual harassment; vi. Incorporate a gender perspective and provide an enabling environment where women and men have equal opportunity to participate in, and benefit from, planning and development of the Works; vii. Work co-operatively, including with end users of the Works, relevant authorities, contractors and local communities; viii. Engage with and listen to affected persons and organizations and be responsive to their concerns, with special regard for vulnerable, disabled, and elderly people; ix. Provide an environment that fosters the exchange of information, views, and ideas that is free of any fear of retaliation, and protects whistleblowers; x. Minimize the risk of HIV transmission and to mitigate the effects of HIV/AIDS associated with the execution of the Works. • PJIAE has a systematic approach to health, safety, security and environmental management designed to ensure compliance with the law through the implementation and use of environmental and safety management systems through its contractors. • PJIAE trains its employees and requires its contractors to be aware of and meet their responsibility for protection of health, safety and the environment, and to achieve continuous performance improvement. PJIAE_ESMP_August 2019 49 • PJIAE actively identifies and manages risks to prevent or reduce possible adverse consequences from its activities. • PJIAE assesses and manages exposure of employees and contractors to EHS hazards in its operations. • PJIAE monitors the entity’s and its contractors’ environmental performance and undertakes a precautionary approach to environmental challenges. • PJIAE regularly reports on environmental issues on https://www.sxmairport.com • Employees, supervisors, operational managers or contractors who knowingly engage in or condone environmental health or safety violations are subject to disciplinary action including suspension or termination. • PJIAE will continue to engage its leadership and resources to effectively and efficiently implement and execute the commitments above. Michel Hyman COO PJIAE N.V. PJIAE_ESMP_August 2019 50 Annex 7: PJIAE's Code of Conduct PJIAE_ESMP_August 2019 51 Do The Right Thing Right Page 1 of 27 (last updated September 21, 2018) PJIAE Code of Conduct Document Name PJIAE Code of Conduct Version Number 1.0 Superseded Document N/A – First edition Effective Date November 01, 2018 Approval Date September 28, 2018 Author(s) drs. Shirley Pantophlet-Gregoria (Compliance Officer) Owner(s) All Staff Approver(s) Managing Board (MB) Supervisory Board of Directors (SBOD) Document Repository TBD Supporting Documentation This table records any changes made to this document and approvals of the changes: Page 2 of 27 (last updated September 21, 2018) Version Version Nature of Section/Page(s) Revised by Name Approved by Date Number Revision Revised and Title Name and Title Page 3 of 27 (last updated September 21, 2018) Our Mission To be the regional leader in providing safe, secure, quality and profitable airport services that contribute to the general economic and tourism development of St. Maarten/St. Martin and the region we serve. Our Vision En route to new horizons The PJIAE Values P People : People are developed, and their contributions are valued and respected. Excellence in service and performance are expected and rewarded. J Judicious : All actions are guided by prudence and application of sound judgment based on cooperation and trust. I Innovation : Work is carried out in an environment where new ideas are promoted, encouraged, and implemented with enthusiasm A Acceleration : We maximize the velocity of people’s growth and readiness for the future. E Ethics : All actions are guided by righteousness, integrity, and fairness and are based on established responsibilities and accountability. The PJIAE Guiding Principles 1. Safety and Security Highest practical standards of Safety and Security 2. Labor relations Fair pay and conditions. Working relationship that will lead to higher productivity and higher service standards for airport customers and users. 3. Quality Customer The highest levels of customer facilities and services to maintain Service the airport’s competitive position and encourage customer loyalty. 4. Developed Air Service Premier gateway to/from St. Maarten and surrounding islands. Its Network hub-function the best network of connections in the region. Strong relationships with stakeholders 5. Community Relations Good relationship with stakeholders. Operation in harmony with the community in general. 6. Partners in business Partnering and engaging in dialogue with all companies operating at the airport to realize higher productivity and higher standards of service for airport customers and users. 7. Flexible Organization Enhance capabilities and or response to challenges in PJIAE’s operating environment within a framework built on best business practices. 8. Environmental PJIAE will act environmentally responsible and seeks to ensure awareness equilibrium between its ecological and business environment. 9. Corporate Governance PJIAE encourages best business practices with emphasis on and Regulatory absolute compliance with existing laws and regulations. PJIAE Compliance aims at internalizing best business and government practices. Page 4 of 27 (last updated September 21, 2018) 10. Sound Financial and Sound financial and commercial stewardship aimed at the effective Commercial and economic use of airport properties and assets. 1 stewardship The PJIAE Motto PJIAE = Employees 1 The outlined guiding principles are intended to be applied as a set and not individually, to ensure balanced and effective decision making aimed at realizing the objectives of PJIAE Page 5 of 27 (last updated September 21, 2018) A Message from our C.F.O/acting C.E.O The success of a business depends on many factors. Naturally there are the products and services, the pricing policy and the timing and quality of delivery. Without these, there is no business. However, what distinguishes a successful and sustainable business from short-lived ventures is the discipline of all its employees, management and staff to live by certain business principles. As a principles and values-based company, PJIAE expects all staff to behave in a responsible and principled way. Compliance is embedded in our PJIAE culture and supports our mission to serve the region, airlines, passengers and other stakeholders. It’s critical that as PJIAE employees we know, understand and unwaveringly follow the policies that are fundamental to the proper practice of our business. There are no shortcuts in compliance. This code of conduct will help you understand what PJIAE expects of you and what our customers and stakeholders expect of us. It’s not an exhaustive list of every policy you may need to know in your particular role, but it’s a good roadmap and, if you have further questions, it directs you to additional resources. Our social architecture – the PJIAE Values, our Vision, Mission and Guiding Principles – and this Code of Conduct provide the best guidance for our decisions and actions. Please read this Code of Conduct carefully. Each one of us is responsible for observing this code. It will help you arrive at a heightened appreciation of the value of ethical conduct and full compliance. It ensures our compliance with the applicable laws as well as ensure our achievement of the highest standards of corporate responsibility and our determination to integrate our ten guiding principles into our everyday work. Doing the right thing right (for the right reasons) is the only way to earn and keep the confidence and trust of our partners (airlines, concessionaires), the passengers, our customers, the public and the region we serve. Ravi Daryanani C.F.O./acting C.E.O. PJIAE N.V. Page 6 of 27 (last updated September 21, 2018) Declaration of acceptance of PJIAE Code of Conduct. GENERAL PRINCIPLES This code is complementary to PJIAE policies. Responsibility for managing the PJIAE Code of Conduct rests with the Compliance Department. To ensure it is understood by employees and third parties this Code is also available on the PJIAE web-site Please read it carefully and make sure you fully understand it, then sign the attached slip and send it back to the HR department. IF YOU ARE CONCERNED THAT YOU DO NOT FULLY UNDERSTAND ANY PART OF THIS CODE: - Read the respective policies as they apply for your department - if there isn’t a related policy, or if you have read the policy and still have questions, consult your Supervisor/manager/director or send an e-mail stating your question to the compliance email: compliance@sxmairport.com Page 7 of 27 (last updated September 21, 2018) DECLARATION OF ACCEPTANCE OF PJIAE CODE OF CONDUCT This is to acknowledge that I have received our PJIAE’s Code of Conduct. I hereby declare that I have read/ reviewed the PJIAE Code of Conduct and that I fully understand the mission, vision, values and guiding principles of behavior that PJIAE embodies I understand that compliance with the PJIAE Code of Conduct is mandatory for every PJIAE employee. I agree to comply with the standards contained in the code and all related policies and procedures as is expected as part of my continued employment or association with PJIAE. I also believe that by complying with the PJIAE Code of Conduct, we all contribute towards improving the working environment and become better professionals as well as better individuals. I understand that we are expected to promote these principles wherever possible. I acknowledge that the code is only a statement of principles for individual and business conduct and does not constitute an employment contract. I will report any potential violation of which I become aware of promptly to my supervisor/ manager /director or the compliance officer. I understand that any violation of the code of conduct or any organization policy or procedure is grounds for disciplinary action, up to and including discharge from employment. I confirm that I comply with these standards and that I have disclosed any actual or potential conflict of interest. In addition, I understand that the PJIAE Code of Conduct is published on the PJIAE website and I can consult it whenever I have a question or concern. PLEASE SIGN AND RETURN TO THE HUMAN RESOURCES DEPARTMENT Name: Department Division Place and date Signature Holder of Code of Conduct Page 8 of 27 (last updated September 21, 2018) Table of Contents 1. Understanding Our Code ................................................................................................................. 11 Introduction ........................................................................................................................................... 11 Scope ...................................................................................................................................................... 11 Your Responsibilities ............................................................................................................................ 11 Additional Responsibilities of supervisors/managers/director ......................................................... 12 Disciplinary action ................................................................................................................................ 13 2. Asking Questions and Getting Help ................................................................................................ 13 Resources for Getting Answers............................................................................................................ 13 Making Ethical Decisions ..................................................................................................................... 14 3. Reporting Concerns .......................................................................................................................... 14 Reporting a Possible Violation ............................................................................................................. 15 Calling the SXM Airport Business Conduct Line .............................................................................. 15 Anonymity and Confidentiality ........................................................................................................... 16 Our Non-Retaliation Policy .................................................................................................................. 16 4. International and local inspections and requests ........................................................................... 16 St. Maarten Civil Aviation Authority Inspections and other International Aviation Agencies Requests ................................................................................................................................................. 17 Respecting the Environment ................................................................................................................ 17 5. Our Relationships with Airlines, Concessionaires, Suppliers and others .................................... 18 PJIAE Business Conduct. ..................................................................................................................... 18 Anti-corruption ....................................................................................................................................... 18 Conflict of Interest .................................................................................................................................. 18 6. Our staff and our workplace ............................................................................................................ 19 Our Work Environment ....................................................................................................................... 19 Protection of personal information ..................................................................................................... 21 Use of company systems ....................................................................................................................... 22 7. Our stakeholders ............................................................................................................................... 22 Page 9 of 27 (last updated September 21, 2018) Conflicts of interest ............................................................................................................................... 22 Financial integrity ................................................................................................................................. 23 Business Records and Information...................................................................................................... 23 Safeguarding PJIAE’s Information .................................................................................................... 24 8. Additional Information about compliance at PJIAE ..................................................................... 25 PJIAE’s Compliance Program ................................................................................................................ 25 Index ........................................................................................................................................................... 26 Page 10 of 27 (last updated September 21, 2018) 1. Understanding Our Code Introduction When all is said and done, all of us want to be proud of the work we do at PJIAE, knowing that we have done our part to provide safe, secure, quality and profitable airport services, contributed to the general economic and tourism development of St. Maarten/St. Martin and the region we serve and earned and maintained our reputation for high ethical standards. But in today’s complex, global business world, no company can assume that the right course of action is always clear, nor can it take for granted the continued goodwill of others. Even companies with great reputations must invest in protecting that reputation. To help us at PJIAE Do the Right Thing Right, we have designed this Code of Conduct. Doing the right thing right is not always easy. Ethical behavior goes beyond compliance with the laws. One of the attributes that sets PJIAE apart is that we do the right things (right), in the right ways and for the right reasons. At times, we might sacrifice some immediate advantage, but in the long run, when we adhere to high ethical standards, we benefit our passengers, our partners (airlines and concessionaires), our fellow employees and our (other) stakeholders. Please read this Code of Conduct carefully and keep it handy for your reference. This Code of Conduct answers some of the important questions about our conduct; the PJIAE Values and Guiding Principles and your own good judgment answer the rest. 2 Scope Every person conducting business for PJIAE must follow this Code of Conduct, together with all applicable laws and PJIAE policies and Guiding Principles. This includes all staff and levels of management, thus every PJIAE employee whatever position he holds and whatever form of contract he is under (e.g. employee, supervisor, manager, officer, director, board member as well as consultants, contract workers, temporary workers, school-job-trainees and interns). Your Responsibilities One of your responsibilities is to follow the law and PJIAE policies and procedures as you conduct business on behalf of PJIAE. While this Code of Conduct has been written to familiarize you with many of the policies that apply at PJIAE, it does not supersede them or act as a substitute for reading each policy that applies to your specific job. We all need to understand the policies that apply to our work and our roles. Check with your function and your supervisor/manager/director to learn about job-specific information that you need to know. Remember, no written policy or code on its own can guarantee compliance with the law or ethical decision-making. Each of us must do our part. Here are just a few ways you can Do The Right Thing Right. - Act with honesty and integrity 2 If an employee is concerned that any point in this Code conflicts with the laws he should consult the Compliance department. Page 11 of 27 (last updated September 21, 2018) Conduct business with honesty, integrity, fairness and in a manner, that protects PJIAE’s public image and reputation. (Integrate PJIAE’s core values in your daily behavior and strictly apply the guidelines stated in this code. − Follow the rules Follow the law and PJIAE policies and procedures as you conduct company business. − Respect others Respect hierarchical instructions. Respect fellow employees/colleagues, management, government officials, our business partners and others. − Ask If you are unsure about what to do or have questions about law, policy, ethics or other compliance issues, ask your supervisor/manager/director or consult the resources identified by this Code. − Excel in your performance Perform your tasks to the best of your abilities and take every opportunity to enhance your skills and share your knowledge. Constantly set a good example in your general behavior. − Teamwork Contribute towards ensuring an efficient and stimulating teamwork atmosphere − Report violations Remain vigilant in respect of the application of the code of Conduct. Promptly report all known or suspected violations of law, this Code or PJIAE policies through the appropriate channels. If someone asks you or pressures you to do something that might be a violation, report that also. − Cooperate with investigations Fully cooperate with PJIAE investigations into potential violations. This includes being forthcoming and telling the truth. Ensure the confidentiality of information when requested. Additional Responsibilities of supervisors/managers/ directors If you are a supervisor/manager/director, you have additional responsibilities. You must take steps to promote compliance and prevent violations in the areas you supervise/manage/direct. Lead by example. You must serve as a positive role model and should encourage others to follow this Code and PJIAE policies. What you do encourages others to do the same thing. Here are some specific ways you, as a supervisor/manager/director, can fulfill these obligations. − Foster a culture of compliance and ethics through personal leadership o Demonstrate the highest ethical standards (honesty, integrity, fairness and responsibility) and quality in your work every day and expect the same from the people who report to you. o Never give others the impression that it is acceptable to ignore our policies or skip steps. Do not create or tolerate an environment where employees feel pressured to bend rules. − Guide employees, consultants, trainees, school-job-trainees and temporary employees o Ensure that your direct reports complete all corporate and job-specific compliance training. (Including the mandatory safety training every two years.) On a regular basis, review with your direct reports the policies that apply to them. Page 12 of 27 (last updated September 21, 2018) o Make sure suppliers, consultants, trainees, school-job-trainees and temporary staff working in your area act in a manner consistent with this Code and policies that apply to them. − Prevent and report problems o Be proactive and take steps to prevent problems before they happen; do not condone them when they do. o Respond to employees who raise concerns in a way that makes them feel secure and at ease when/while sharing their issues. o Be responsible for reporting violations you suspect or that others (not just your direct reports) share with you. Disciplinary action Failure to comply with the Code, PJIAE policies or applicable law will subject employees to disciplinary action up to and including termination of employment, to the extent permitted by law. Disciplinary action may also be taken when supervisor/manager/directors ignore misconduct or fail to correct it. In addition, PJIAE may terminate the services or work engagement of non-employees who fail to comply with the Code, our policies, and applicable law. 2. Asking Questions and Getting Help PJIAE’s values are people (= respect), judicious (=prudence, sound judgment), innovation, acceleration (=maximize people’s growth) and ethics. All actions are guided by honesty, integrity and fairness. Cooperation, trust and shared objectives, thus teamwork, are vital to success. High standards for service and performance are expected and rewarded. Open and candid dialogue is therefore also encouraged at PJIAE. When in doubt, ask a question or raise an issue. Resources for Getting Answers Part of being able to Do The Right Thing Right is seeking help when you need it. If policies and procedures do not provide enough direction, ask your supervisor/manager or director for clarification. There are many resources available to help you when you have a question or need additional guidance about the topics discussed in this Code of Conduct or about compliance in general. These include: Resource Number to Call Your supervisor Refer to PJIAE’s Telephone Directory Your manager Refer to PJIAE’s Telephone Directory Your director Refer to PJIAE’s Telephone Directory Page 13 of 27 (last updated September 21, 2018) Your Human Resources Advisors 7506 PJIAE, or 1-721-546-7506 outside of PJIAE, The PJIAE Legal Counsel 7505 PJIAE, or 1-721-546-7505/ 1-721-520- 7429 outside of PJIAE The Compliance Officer 7567 PJIAE, or 1-721-546-7567 outside of PJIAE The SXM Airport Business Conduct line You may ask questions or request guidance via email: compliance@sxmairport.com Making Ethical Decisions No code of conduct can cover every situation. When you face ethical issues, which are difficult to resolve, ask yourself these questions to help you Do The Right Thing Right: − Is it legal and ethical? − Is it consistent with PJIAE’s Code of Conduct and PJIAE policies? − Is it consistent with the PJIAE Values and Guiding Principles? − What feels wrong about this situation or action? − How could my decision affect our stakeholders? − How will I feel about myself later if I do it? − How could my decision affect my reputation and that of PJIAE? − Would I be comfortable explaining it to my family and friends? − Would I be comfortable if it appeared on television, in a newspaper or in the social media? If you are still uncertain about the ethics or legality of an issue, seek additional guidance before proceeding. Keep asking questions until you are certain that you will Do The Right Thing Right. (And for the right reasons) 3. Reporting Concerns We all have a responsibility to protect PJIAE from unethical behavior and policy violations. It’s important to tell someone if you know of a problem or suspect something is wrong. At PJIAE, we value ethics, respect, cooperation and trust. The earlier potential issues are raised, the sooner they may be resolved. If you do not feel comfortable about something you are asked to do, or witness something that seems irregular, first check that your information is accurate. Page 14 of 27 (last updated September 21, 2018) Reporting a Possible Violation You play an important role in helping us meet our high standards for compliance. When you raise issues or report concerns, we can consider the matter, take timely and appropriate action, and make corrections, if required. The Audit Committee of the Supervisory Board of Directors is responsible for overseeing the accounting and financial reporting processes at PJIAE. The Audit Committee of the SBOD is also responsible for overseeing corporate responsibility and compliance. To support these responsibilities, PJIAE has established procedures for reporting and handling financial and other compliance complaints. Financial complaints may relate to questionable accounting or auditing matters including noncompliance with internal accounting controls or dishonest statements involving a supervisor, manager, director or accountant. Other compliance complaints include good faith concerns about conduct that is inconsistent with the PJIAE Values and Guiding Principles or that violates a law or regulation or PJIAE policies and procedures. Q: What matters should be reported? A: You can report good faith concerns about financial irregularities and other compliance issues or misconduct, such as violations of applicable law, regulation, or PJIAE policy. Compliance email or drop box You can email: compliance@sxmairport.com Or drop your concerns off in the compliance drop boxes at the different locations. Do The Right Thing Right − Promptly raise concerns about any suspected misconduct. − Drop your concerns in one of the compliance drop boxes if you suspect a violation of the Code of Conduct, a PJIAE policy or applicable law. Employees can also contact a Human Resources officer or the Compliance officer. (Contact information is provided in Section 2 of this Code.) − If the issue is sensitive get advice/assistance from HR department or your supervisor/manager/director. − If the matter is very sensitive – send an email to compliance@sxmairport.com − Sending an email anonymously is not forbidden but it is not recommended as it makes investigation more difficult. Drop boxes The drop boxes are placed at the different location where PJIAE has its offices at present. The drop boxes will be emptied daily. Each concern will be registered and given a reference number and a follow up date. The reference number will be shared with you once you contact us for it. Though not required, you are encouraged to provide your contact information in case additional information is needed. Please note that failure to provide all the information you have may prevent us from conducting a thorough investigation. PJIAE takes all concerns dropped in the boxes seriously and handles them on a case-by-case basis. Investigations are handled in a manner that, in our view, is as confidential as possible under the Page 15 of 27 (last updated September 21, 2018) circumstances. PJIAE will attempt to determine whether misconduct has occurred and will take the action it decides is appropriate. You can contact us via email at any time during the process to receive follow-up information or final feedback, using the reference number you were originally given when you reported your concern. Please be aware that we may be limited in the information that can be shared. Note that investigations may take some time. Don’t assume nothing is happening just because it takes a while to close a matter. Anonymity and Confidentiality You can also make your concerns known anonymously. However, at times we might discourage or prohibit anonymous reporting or restrict the scope of what may be reported through the Compliance drop boxes, such as only allowing reports of accounting or financial irregularities. The specific reporting restrictions will be described to you when they come online. All information you submit will be treated in as confidential a manner as we determine is possible under the circumstances. This means the information you report will be shared only with those who need to know to answer your question or look into the matter. However, in some cases, PJIAE may be required by law to reveal your identity. In addition, it may not always be possible to keep your identity confidential if, for example, you are one of a small number of people who know certain facts, or you work in a very small department where it may be obvious from the details who originated the complaint. Our Non-Retaliation Policy PJIAE will not tolerate any retaliation. Our policy prohibits intimidation or retaliation against employees who report a compliance concern in good faith or participate in good faith in any investigation or other proceeding. Our Non-Retaliation policy applies to reports made through the compliance drop boxes, via any of the other resources identified in this Code of Conduct, or in any other appropriate manner. Extra Focus: - Reporting a violation is mandatory - Retaliation is forbidden and will lead to disciplinary action - False allegations will result in disciplinary action and, in serious cases, could lead to individual legal liability Important Note: PJIAE is committed to the highest standards of ethics and compliance, transparency and investigation of complaints. However, should you feel your complaint was not dealt with timely, effectively or satisfactorily, please note that you always have the right to seek further assistance from the Ombudsman or independent legal assistance. 4. International and local inspections and requests Our business operates in a highly regulated environment. Maintaining ethical, respectful and cooperative relationships with government agencies (local and international), policy makers and other public Page 16 of 27 (last updated September 21, 2018) officials is critical to our ability to deliver safe, secure, quality and profitable airport services. St. Maarten Civil Aviation Authority Inspections and other International Aviation Agencies Requests The airport business is regulated locally and globally by agencies (St. M CAA, FAA and ICAO e.g.). Therefore, we expect that our facilities and activities will be inspected from time to time. PJIAE has a long history of working in cooperation with governments and regulatory bodies around the world, and we welcome government and international aviation agencies inspectors as our partners in ensuring safety, security and quality. Do the Right Thing Right − Provide a positive and cooperative environment for inspectors throughout the inspection process. − Never make false or misleading statements to any government/regulatory official. − Be familiar with your department’s procedures for complying with a request for access to PJIAE’s premises or responding to an inquiry, information request, or other legal document. Q: What should I do when I can’t answer a government inspector’s question during an interview? A: If you do not know the answer, say so and tell the inspector you will get the answer promptly (from your supervisor, manager or director). Do not guess or make up a response. Also, do not present information in a misleading way or omit critical information. Respecting the Environment PJIAE is committed to operating in an environmentally responsible manner. We will comply with all applicable laws and regulatory requirements relating to environmental, health and safety and security matters. Consistent with our obligations under applicable law, PJIAE seeks to ensure equilibrium between its ecological and business environment. PJIAE will take the appropriate steps to monitor environmental issues and concerns and encourage environmentally friendly initiatives. Do The Right Thing − Be sure that your work activity is environmentally sound. Participate in PJIAE programs targeting conservation of energy and resources, waste reduction and recycling if any. − Promptly report all environmental incidents, including potentially harmful releases into the atmosphere, land or water. − Cooperate fully with any investigation by PJIAE into an environmental incident and with any subsequent corrective actions. − Participate in PJIAE-provided training. Page 17 of 27 (last updated September 21, 2018) Q: I observe someone smoking on airside and I know that this is not allowed. What should I do A: Approach the individual and inform him that this is not allowed and to cease smoking immediately. Inform the Operations Department of this. 5. Our Relationships with Airlines, Concessionaires, Suppliers and others PJIAE Business Conduct. All PJIAE Business is guided by honesty, integrity and fairness and at PJIAE we focus on ways to ensure that our businesses partners compete based on equality, quality, price and service. PJIAE will not tolerate or participate in any business conduct, transaction or activity that violates these principles. Do The Right Thing Right • Do not engage in discussions or make agreements with any actual or potential partner about pricing policies, discounts, or other terms of sale that conflict with PJIAE values and guiding principles. • Do not engage in discussions or make agreements with any actual or potential competitor/partner about the sale (or non-sale) of either our services/products or theirs. • Never accept bribe or attempted bribes from customers or suppliers to help their business (or hurt their competitors). • Exercise caution when you engage in conduct that could give the appearance of unfair competition or the abuse of your position as Airport Authority. Conflict of Interest: see our conflict of interest policy Anti-corruption: see our anti-corruption policy Q: I work in the IT department. One of our customers asked if I could work with him on weekends to help set up a new accounting system. Since this project is different from the work I do for the customer through PJIAE, may I take on the contract work? A: No. This situation represents a conflict of interest. To avoid the perception that you might offer preferential treatment to this customer, you must decline the arrangement. Refer the customer to the conflict of interest section of our code and/or our conflict of interest policy. Do the Right Thing Right Page 18 of 27 (last updated September 21, 2018) • Do not make, offer, or promise any payment, gift, service, or anything of value (directly or indirectly) that is intended to improperly influence the actions of government personnel or private individuals to advance PJIAE’s commercial interests. • Do not provide anything of value, including grants, donations, or gifts, to encourage the recipient, either from the government or private sector, to advance PJIAE’s commercial interests. Review the additional PJIAE policies that address this subject in specific contexts as well as PJIAE conflict of interest policy. • Be aware that customs in one country, including gift giving, may not be lawful or appropriate elsewhere. 6. Our staff and our workplace The PJIAE Values are most evident in our work environment. As PJIAE employees, we take pride in living the company’s values in everything we do, and we seek to foster an environment of teamwork cooperation, mutual trust and respect. Important Note — It may seem that one person’s choices and actions will have little impact on a large company like PJIAE. This is not true. Everything you do helps to build and sustain an environment that embraces the PJIAE Values. Our Work Environment All employees must follow all applicable laws and observe the highest standards of professional behavior, exhibit integrity always, treat others with respect and comply with company policies (including the PJIAE dress-code). You are responsible for maintaining the company’s good reputation. Never engage in any conduct or activity that could raise questions about PJIAE’s honesty or integrity, or that might cause embarrassment to the company. Ultimately, others judge PJIAE by whether you live the PJIAE Values. Do the Right Thing Right • Follow all PJIAE policies, including those discussed in the Code of Conduct, and live the PJIAE Values and Guiding Principles. • Be honest in your words and actions. Never act in a way that could discredit PJIAE, or could be offensive to customers, regulatory agencies employees, colleagues or others. • Act professionally and always adhere to accepted industry or professional standards that apply to you. • Take the right steps to safeguard PJIAE property. Q: I understand we are working in a continuous changing business environment. Will the PJIAE Values, the Code of Conduct and our policies still apply in these new business settings? A: Yes. The PJIAE Values are enduring. Similarly, the Code of Conduct describes policies that apply to all of us in every environment and under all circumstances in which we do business. Our business may Page 19 of 27 (last updated September 21, 2018) change, our markets may change, but the PJIAE Values and the Code of Conduct will continue to guide us. The Code of Conduct is a living document and will be updated periodically. Our website will have the latest version. Extra Focus — Be aware that e-mails, posters, calendars, screen savers, photographs, cartoons, etc., which are inappropriate and offensive to others may be considered harassment. Making derogatory references concerning personal characteristics, such as gender, race, or religion, as well as inappropriate touching and personal threats, could also be harassment. Non-discrimination and a Harassment-Free Workplace At PJIAE we believe PJIAE = employees. PJIAE is committed to fostering a workforce with good labor conditions whereby people are valued and appreciated for their contributions and new ideas are encouraged and implemented with enthusiasm. Such a workforce strengthens PJIAE and will lead to higher productivity and higher service standards for airport customers and users. Behavior that amounts to unlawful discrimination or harassment (including sexual harassment) violates PJIAE’s policies and the PJIAE Values. This behavior undermines our ability to work together in teams, and it is contrary to our belief in the importance of respecting each other. Do the Right Thing Right • Never engage in any unlawful discrimination. • Discourage and report comments, jokes or epithets that are inappropriate, offensive or derogatory to others. • Never seek sexual favors in return for employment rewards. • Never take part in conduct that is hostile or threatening nor encourage others to do so. • Know how to find and use telephone numbers that are appropriate for reporting specific issues. . Q: What is unlawful discrimination? A: Generally, these laws prohibit discrimination in employment based on the inappropriate use of personal characteristics, such as race, color, national origin, gender, religion, age, sexual orientation, ancestry and disability. Learn what policies apply in St. Maarten. Safety and security at PJIAE Safety and security is a priority in everything we do. You have an obligation to your fellow colleagues and to those who pass through our airport to be sure work conditions in your area meet our safety requirements. You can do this, for example, by participating in (the mandatory) safety and security workshops every two years, participating in the fire and or evacuation drills, following safety standards, and promptly reporting safety concerns. We are committed to a workplace without substance or alcohol abuse. You may not be on the airport premises, in company vehicles, perform work for PJIAE if you are impaired by drugs or alcohol. We encourage you to seek treatment for any substance-related problems. PJIAE is committed to a workplace free of violence. You should immediately report offensive, threatening or violent behavior, whether verbal or physical. Violent or threatening acts are not permitted and will not be tolerated. Do the Right Thing Right Page 20 of 27 (last updated September 21, 2018) • Act in a reasonably safe manner • Be responsible for any visitor you bring at the airport • Know the health and safety rules for your department including emergency response plans • Promptly report unsafe or unsecure situations and events • Participate in PJIAE-provided trainings for your function and attend the mandatory safety training • Display/wear your Airport Security Pass on your most outer garment always as per the security specifications Important note – if on occasion, alcohol may be provided or be available at some work-related or company sponsored events and you choose to drink at these events, we expect you to behave safely and responsibly. Manager(s) who organize these functions must ensure responsible alcohol distribution and use. Extra Focus — Each PJIAE department is responsible for establishing and maintaining department-specific policies and procedures that are designed to meet or exceed applicable environmental, health, safety and security laws and standards. The PJIAE aerodrome manual provides the National Aerodrome Standards that PJIAE and its users are required to comply with, to meet the requirements stipulated under art 171 of the Aviation Decree. The PJIAE Safety and Security Program is based on standards and recommended practices as laid down in ICAO annex 17, ICAO document 8973 and the National Security Program. The PJIAE ATS Standard Operating Procedures Manual (ATSSOP) contains the standard requirements and procedures pertaining to the provision of air navigation services and are mainly based on the requirements as laid down in ICAO annex 11 and on the requirements of general measurements/provisions for execution of art 22 lid 1 of the Aviation ordinance. Protection of personal information Definition — Generally, “personal information” is information relating to an individual whose identity is known or can be figured out from the information by direct or indirect means. This definition is not exhaustive. Examples include an individual’s name, address or family data. At PJIAE, we respect personal privacy. Everyone in the company has a role to play in protecting and securing personal information. Any concerns related to a potential and/or actual breach of personal information are serious in nature, are thoroughly investigated and, if appropriate, measures are taken, up to and including immediate termination of employment, to the extent permitted by applicable laws. Non- employees may have their services terminated for violating this Policy and related governance. PJIAE collects certain personal information about many different types of individuals, including our employees, passengers, and those with whom we conduct business. Collection and use of personal information is important to our business, but unlawful use or disclosure of this information could hurt the person or persons about whom the information pertains, PJIAE and our stakeholders. For these reasons, we are committed to the lawful stewardship of personal information. Do The Right Thing Right • If you have access to personal information, you have a responsibility to safeguard it, use it only for lawful purposes and share it only with authorized persons. • Comply with specific protocols or agreements with respect to how PJIAE handles personal information, for example, commitments made in a PJIAE policy or website privacy statement. • Use appropriate security measures to protect personal information against improper access, destruction, alteration, storage or use. • Know your function’s policies and procedures for protecting personal information. Also, be aware that special rules may apply to some types of personal information and certain processes that you may undertake. Page 21 of 27 (last updated September 21, 2018) Q: What should I do if I think personal information has been disclosed inappropriately? A: Promptly call the SXM Airport Business Conduct Line to report your concerns so that the matter can be investigated. PJIAE has a responsibility in some cases to notify individuals if we learn that there may have been a breach in the security of their personal information. PJIAE will make this determination and respond appropriately. Use of company systems Extra Focus — Examples of company systems include PJIAE’s computers, e-mail, voicemail, instant messages, telephone records, networks, and Internet access. Company systems are corporate assets that generally should only be used for company business. All PJIAE systems and the records and information stored on them are the property of PJIAE regardless of how you mark or label them. Generally, you should not expect any confidentiality or privacy when using company systems. Where legally permitted to do so, PJIAE may at its sole discretion inspect your files and messages or monitor your Internet usage at any time without advance notice or consent. Use of a company system constitutes consent to inspection, monitoring and access by PJIAE, as permitted by law. Do The Right Thing • Never create, send, display or receive inappropriate, offensive or disruptive material on any PJIAE system. • To protect yourself and PJIAE, you should not share your password for any PJIAE system. • Do not expect confidentiality or privacy when using company systems, except as provided by applicable law. • Return all PJIAE property and equipment, including all information and records stored on them when your employment ends. 7. Our stakeholders Conflicts of interest Definition — A “conflict of interest” exists any time you allow the prospect of personal gain to improperly influence the way in which you conduct PJIAE’s business. Some examples of conflicts include using your PJIAE position for personal gain, outside employment with a competitor and favoritism in awarding company business. You are responsible for acting professionally and making business decisions without any consideration of personal gain. Avoid situations in which personal interests, outside activities, financial interests or relationships conflict or even appear to conflict with the interests of PJIAE. We prohibit such conduct. Do The Right Thing • Avoid situations where a reasonable person would question whether you were inappropriately influenced in making a business decision. • Deal with suppliers, customers and everyone doing business with PJIAE objectively, professionally and fairly. Page 22 of 27 (last updated September 21, 2018) • Never seek or accept payments, fees, loans or services from any person or firm as a condition of doing business with PJIAE. • Do not accept gifts from people or firms doing or seeking to do business with PJIAE. In certain specific situations where declining a gift would likely cause an offense or embarrassment, the Conflicts of Interest Policy provides a Courtesy Gift Exception that accommodates these rare and specific situations. • Never do business on behalf of PJIAE with a relative or a person with whom you have a close, personal relationship. Q: I’ve been invited to speak at a conference that I think will benefit PJIAE. In addition to a waiver of conference registration fees, the organizers have offered to pay me a small honorarium and to pay for my travel and hotel expenses. May I accept their offer? A: You may not accept money for speaking at a conference or meeting. However, if your supervisor/manager/director determines that your attendance benefits PJIAE, you may accept a waiver of conference fees. You may also accept incidental meals generally offered to attendees. Travel, hotel, and all other related expenses should be paid by PJIAE as provided in PJIAE’s travel policy. Financial integrity Important Note — Financial records are not only those that we report publicly. Records containing financial information are found across the company and form the foundation of our public disclosures. Every financial record in every function must be accurate, true and complete. We have a responsibility to provide full, fair, accurate, timely and clear disclosures in reports and documents we file. You must help ensure that we meet that responsibility. Our CEO, the CFO and the Director of the Financial Division have additional responsibilities and must adhere to a specific Code of Business Conduct and Ethics that supplements this Code. Do The Right Thing • Keep PJIAE records accurate, true and complete. • If you are involved in preparing reports and documents for PJIAE, be sure that the content is full, fair, accurate, timely and clear. • Cooperate fully with PJIAE’s independent public accountants and never take any action to coerce, manipulate or mislead them. Business Records and Information Manage all records and information in a manner that protects the integrity of the information and ensures appropriate access. Our policy relating to records and information facilitates decision-making, supports PJIAE’s legal, financial, regulatory, and contractual obligations, and promotes organizational efficiency. Do The Right Thing • Be familiar with the Records Retention Schedule as it applies to your function’s records. • Retain all records for the time needed to comply with applicable laws and PJIAE’s policies. Page 23 of 27 (last updated September 21, 2018) • Never create, alter, or destroy records, information, data or documents with the purpose to impede the efforts of any governmental or regulatory agency. Q: I am moving to a new department in PJIAE. Should I take all my records with me? A: Many of your electronic records will automatically transfer with you, such as e-mails and those stored in electronic folders. However, records that are part of your old department’s business should stay with that department. Before you transfer, talk with your supervisor/manager/director about the best way to ensure that the proper records (including electronic records) remain with your old department. Safeguarding PJIAE’s Information Important Note — Whenever the Code talks about laws, this includes regulations, too. Similarly, when you see a reference to PJIAE’s policies in this Code, it includes PJIAE’s written policies, values, guiding principles, standards, procedures and other governance documents. Information is an especially important asset for a company like PJIAE. It gives us a key competitive advantage and must be protected. Information you create or receive on the job is the company’s property, and you are responsible for safeguarding it. PJIAE is well known in business and financial communities, and you may know someone who would be interested in information you have about PJIAE. However, you should never discuss PJIAE’s protected information with anyone outside the company unless such disclosure has been approved in advance as required by our policy. (Public Relations) Before sending confidential data to any outside companies, institutions, or individuals, you need to obtain appropriate Corporate Authorization as well as a written confidential disclosure agreement. Contact the Legal Department to obtain a confidential disclosure agreement or to ensure the appropriate confidentiality language is included in the applicable agreement with such company, institution or individual. Do The Right Thing Right • Understand the different types of information that PJIAE has and know how to properly use and protect them. • Never use PJIAE’s information for non-PJIAE business or personal endeavors. • Never provide PJIAE’s information to any third party without first getting corporate authorization as required by our policy. Also, use a confidential disclosure agreement when required by policy and follow other procedures in your function. • When you have confidential third-party information, respect its proprietary and/or confidential nature. Do not use or disclose this information in a way that violates any legal or contractual obligations with the third party. Extra Focus — Confidential disclosure agreements protect a party’s disclosure of information by requiring the party that receives the information to use and handle it in a confidential way. Often, when two companies are considering doing business together, they sign such an agreement to share information that will enable a better understanding between them. Investor and Media Relations Page 24 of 27 (last updated September 21, 2018) PJIAE has a responsibility to maintain an orderly flow of information to the public and to its investors. All PJIAE’s dealings with its investors and the media, including reporters, must be properly managed to make certain that accurate and timely information is given to investors and the public. We also need to be careful to comply fully with all laws governing our disclosures. Reporters, media representatives, investors, and investment analysts may try to solicit information directly from you. Only the public relations officer/managing director or designated Corporate Communications spokespersons are authorized to speak to the news media. Investor inquiries will be handled in a similar manner by the Chief Financial Officer (CFO) (and or the Director Financial Division, if so assigned by the CFO). If you receive an inquiry about PJIAE from an investor, financial analyst, the media or any other outside party, you should not respond to the request. Do The Right Thing Right • Refer all requests for information from the media or financial community to the appropriate PJIAE resource Q: During a fundraising barbeque, a reporter asked me what I thought the political candidates’ positions were on issues that faced PJIAE. I wasn’t sure what to say. Was I correct to not respond? A: Yes. Your opinion might have been misinterpreted as an official statement from PJIAE. Any public statement about PJIAE should be reserved for the designated member of the Managing Board/Corporate Communications Department Spokesperson. The best thing to do is to say that you don’t speak for PJIAE and refer the reporter to the appropriate media contact within PJIAE. 8. Additional Information about compliance at PJIAE PJIAE’s Compliance Program PJIAE’s compliance program is driven by PJIAE’s commitment to conducting business with integrity and in compliance with all applicable laws. We do this by informing and educating staff and others who conduct business on our behalf about the requirements and our expectations. We also regularly monitor our compliance program to identify any existing compliance-related issues, to determine whether the program is operating as intended, and to identify potential improvements. The major features of our compliance program include: • Oversight by our Board of Directors (through its Audit Committee). • A Compliance Officer, who is responsible for making sure that the necessary elements of an effective compliance program are in place. The Compliance Officer also reports to the Board of Supervisory Directors on compliance matters. • A Risk Assessment Committee, which champions PJIAE’s culture of compliance and business ethics by ensuring that it is the foundation of the company’s strategy, goals and objectives. This Committee is chaired by PJIAE’s Compliance Officer and is comprised of the Division Directors. • A (soon to be installed) Compliance Council, which consists of senior management from each of the company’s functions. Compliance Council members provide input and recommendations as to compliance priorities, policies, decisions, and strategic direction of the program. • Written policies and supporting documentation such as this Code of Conduct, and our Compliance Policies. Page 25 of 27 (last updated September 21, 2018) • Communication of our compliance program requirements through our Code of Conduct, our internal and external websites and other communication vehicles. • Ongoing training and education of staff on our compliance program and its requirements. • A SXM Airport Business Conduct Line, through which anyone, internal or external to PJIAE, can report misconduct without fear of retaliation. Callers may remain anonymous unless it concerns issues whereby anonymity is discouraged or not permitted by law. • Routine monitoring of our compliance risks through normal processes embedded in our operations and audits that use a unified approach across our business activities. Results are reported to the Compliance Officer. • Timely and appropriate investigations into reported concerns about potential compliance violations. • Appropriate responses to violations of our policies and steps to prevent recurrence. • A risk-based approach to the design of our Compliance Program and program activities. Index PJIAE reserves the right, at its sole discretion, to modify any aspects of the compliance program, including, without limitation, this code and company policies, at any time, for any reason, and with or without notice. If there is a conflict between this code and a specific policy, the policy currently in effect will govern. The Code is available on the PJIAE website (intranet). The intranet version will contain any changes made after the date of any printed publication and will be the most current version of the Code. List of policies PJIAE Policies and Standards referenced in this code Page 26 of 27 (last updated September 21, 2018) List of Policies PJIAE Policies and Standards referenced in this Code: Code of Ethics for the CEO, CFO and Senior Financial Officers, 7 Confidential and Proprietary Information Policy, 7 Conflicts of Interest Policy, 5; 7 Environment, Safety and Security Policy, 4; 6 Mandatory Safety and Security Training Policy, 6 Policy against Harassment, 6 Professional Conduct Policy, 6 Protection of Personal Information Policy, 6 Records and Information Management Policy, 7 Social Media Policy, 6 Standard for Gifts to PJIAE Employees Travel Expense policy Use of Company Systems and Internet Conduct Policy, 6 Whistleblower policy Page 27 of 27 (last updated September 21, 2018)