IPP760 TRIBAL DEVELOPMENT PLAN Under “Serv Sewa” Project Authored By: State Agency for Public Service (SAPS), A Registered Society of Government of MP. Public Service Management Department GOVERNMENT OF MADHYA PRADESH 1. Background It has been recognized world over that good governance is essential for sustainable development, both economic and social. The three essential aspects emphasized in good governance are transparency, accountability and responsiveness of the administration. “Citizens’ Charters” initiative is a response to the quest for solving the problems which a citizen encounters, day in and day out, while dealing with the organizations providing public services. On the similar lines Government of Madhya Pradesh (GoMP) intends to provide the public services to its citizen by improving Government to Citizen (G to C) interaction through efficient public service delivery mechanism. In this background the Government of Madhya Pradesh took a path breaking initiative to provide legal frame work of accountability to citizen charter by legislating “Madhya Pradesh Lok Sewaon Ke Pradan Ki Guarantee Act 2010”. The initiative caught the imagination of people of the country and 16 more states made enactment on similar line. To implement the act a model was conceptualized by Govt. of Madhya Pradesh to provide public services to its citizens and achieve the actual objectives of the Public Service Delivery act in spirit and letter. Under this model a central web based software application was developed and services are being provided online through kiosks called Lok Seva Kendras. This model ensured efficient citizen centric services through innovative use of information and communication technology (ICT), process re-engineering and Public Private Partnership (PPP)”. This model got immense success and in last two years since its beginning from 25 September, 2012 to 30 November 2014, total applications received online are 1,89,50,779 and out of them 1,54,38,140 are disposed which is more than 81 % of total applications. To further strengthening the public service delivery in Madhya Pradesh state government approached the World Bank through department of economic affairs. Public Service Management Department of Government of MP approached the World Bank in, for assistance to examine the issues of resource allocation and service delivery in Madhya Pradesh. Since 21.1 % population of the state is tribal, the project becomes more important for government of Madhya Pradesh. DEA has approved and further sent the proposal to the World Bank and subsequently World Bank has approved the loan of INR 210. The total cost of project will be INR 300 Crores, where 90 Crores will be funded by state. The present document titled “Tribal Development Plan under Serv Sewa Project” is the Concept Note detailing the various activities of the project. 2. Objective The overall development objectives of this plan is to enhance understanding of the social and institutional dimensions of delivering public service in tribal areas, and to identify practical approaches and methods to enhance the delivery, governance and social inclusiveness of services that are the highest priority for tribal people. The focus would be on the public service delivery mechanism right from policy making to the implementation, focussing on making the system more responsive and accessible to all and improve the efficiency of delivery channels. 3. About Madhya Pradesh The State of Madhya Pradesh is centrally located and is often called as the "Heart of India". The Government of Madhya Pradesh implements various social welfare and development schemes through 57 functional departments having their own administrative setup in 51 District, 313 blocks and 305 urban local bodies. The State is home to a rich cultural heritage and has practically everything; innumerable monuments, large plateau, spectacular mountain ranges, meandering rivers and miles and miles of dense forests offering a unique and exciting panorama of wildlife in sylvan surroundings. The State's economy is predominantly agrarian with the primary sector contributing about 25 percent to the Net State Domestic Product (NSDP). More than 90% of the state’s labour force is engaged in the unorganised sector, and does not have secure and sustainable livelihoods. The state has eleven agro-climatic zones and is home to about 40 percent of India’s tribal population. In absolute numbers, the state has the highest tribal population among all states. This tribal population (21.1 percent) is largely concentrated in and around forest areas, which constitute approximately 27.81 percent of total geographical area of the state. The STs have a pre-dominant presence in 5 districts and a significant presence in another 12 districts. More than 89 Community Development Blocks of the state have a tribal presence that is more than 50 percent. The state is also home to three Primitive Tribal Groups (PVTs). This Tribal Development Plan outlines the position of the scheduled tribes in the context of the socio-economic development of Madhya Pradesh, the role of structures and institutions mandated to directly and indirectly work on issues of tribal development, the real and perceived impact of various initiatives including the current scheme of public service delivery and other public grievance redressal mechanisms. The Plan finally presents a framework on how the concerns and interests of the tribal groups could be secured and strengthened within the design of this Project. Out of the 51 districts in Madhya Pradesh, 17 have a significant tribal population, therefore geographically, in nearly one-third of the state any universalized support needs to be carefully planned to address the vulnerabilities and secure the interests of scheduled tribes. About 33 district of the State are either partially or fully under the Scheduled Area, where special provisions apply for the self-governance of tribals. Given their current status among the poorest, marginalized and the most vulnerable, these districts warrant specific attention to bring in social, economic and political changes to make their lives better. This Tribal Development Plan is in recognition by the state government that benefits from programs and schemes intended for the general population and tribals do not reach them easily, and therefore deliberate and affirmative action/ strategies are required to ensure that they enjoy equal and uninterrupted access to the public services guaranteed by the Madhya Pradesh Lok Sewaon ke Pradan ki Guarantee Adhiniyam 2010. Since the Act provides easy, timely and assured access to basic services in a rights based framework, by its very intention the primary beneficiaries of this legislation need to be all those social groups that have limited ability to demand rights and are generally excluded from most entitlements and schemes. Therefore, this Tribal Development Plan is aimed at critically analysing from a tribal perspective the systems and processes, the legal environment, ownership of rights and resources, special schemes/ programmes/ institutions in place for their development; their general access to them; assessment of whether the current initiative will positively or negatively impact the tribals, whether it will promote the empowerment of tribals and recommend additional inputs that will help in maximising the benefits for this constituency. It will also look at the other grievance redressal mechanisms available in the state and their use/access by the tribal groups and their impact. Based on this assessment and a detailed assessment of the various components of the programme, this Plan will propose a Tribal Strategy for ensuring that the tribal interests are not only secured but also strengthened. This will include suggesting strategies for ensuring greater participation by the tribal communities, steps to be taken for eliminating social exclusion in the programme, implementation arrangements that specifically look at overcoming barriers before the tribal communities in accessing public services and suggesting inclusive implementation arrangements. The strategy will go on to suggest how the Project’s Monitoring and Evaluation Framework could be aligned to guide the programme managers on measuring the impact of the programme using a tribal lens. A Communication Strategy will also be proposed for the programme that will aim at creating a demand push and ensuring that tribal communities are considered an important and key constituency, and that there is due sensitivity among government functionaries, programme implementers, elected representatives, service providers, community, the media and all other stakeholders about the special needs of the tribal communities. This document along with other assessments will inform the final design of the project and underscore the importance that needs to be given to tribal and other vulnerable social groups. The present plan is the culmination of an intensive review of existing literature, analysis of available data, first hand assessments, stakeholder’s consultations and interviews, discussions with elected representatives, community members, departments and services that are within the ambit of the Act as well as analysis of the implementation of Madhya Pradesh Public Services Guarantee Act since 2010. Under the Disclosure Policy, this Tribal Development Plan has been discussed with and disclosed to the key stakeholders mentioned above. This Framework document is thus informed by all the suggestions and recommendations received during its preparation. This Plan is thus informed by all the suggestions and recommendations received from the key stakeholders during its preparation. Under the Disclosure Policy, this Tribal Development Plan shall be disclosed to the public on the Government of Madhya Pradesh website on December, 8 2014. Hard copies of the Plan is also placed in places such as District libraries, District Collectors and BDOs offices etc accessible to the tribal population in Hindi, English and tribal dialects like Korku, Bhili and Gondi etc. A letter has also been sent to the relevant department heads informing them of the project along with a copy of this TDP. SCHEDULED TRIBES IN MADHYA PRADESH: AN OVERVIEW In terms of absolute numbers Madhya Pradesh (MP) is home to the largest number of Scheduled Tribes in India. The low population, relative isolation and inadequate reach of infrastructure in some districts increase the costs of delivery, resulting in poor access to agricultural inputs, extension services, credit and markets. Since many of the tribal communities have lived as isolated entities for many centuries, largely un- touched by the other social groups neighbouring them, like in other states, the seclusion of tribals of Madhya Pradesh has been responsible for exclusion, slower growth, dis-similar pattern of socio- economic development and limited ability to negotiate and cope with the consequences of their circumstantial integration with the mainstream society and economy. Geographical Spread The tribal belt of Madhya Pradesh runs along the entire Southern Madhya Pradesh till its North- Eastern border. Out of the 308,000 sq. km area of the state nearly 31 percent is forested. More than 75 percent of the tribal population lives inside forests or in the state’s 17,050 forest fringe villages out of the more than 51,000 revenue villages of Madhya Pradesh. In these forested areas, tribal population, are dependent on forest resources for subsistence, income and employment. Districts with considerable tribal and scheduled caste populations typically represent the most deprived areas. Roughly 30 percent of the area of the state comes under the Tribal Sub-plan and about 22 percent is under Schedule V of the Constitution. Zone Districts Major Tribes North Eastern Zone Shahdol, Sidhi, Anuppur, Oraons, Dhanka, Dhangad. Korwa, Kol, Singrauli, Katni, Umaria Kamar, Panika, Korwas, Bhainas, Bhumia, Paliha, Pando and Baiga (PVTs). Eastern Zone Dindhori, Mandla, , Seoni, Gond, Korku, Kol, Munda, Pardhi, Bahelia, Balaghat, Jabalpur, Shikari, Takankar, Halba,Taki, Arrakh, Agaria, Asur, Badi Maria Kandra, Kalanga, Khatola, Koitar, Koya, Khirwa and Baiga PVTG Western Zone Jhabua, Dhar, Khargone, Bhils, Bhilala, Patelia and Barela Khandwa, Ratlam, Burhanpur North West Zone Shivpuri, Sahariya PVTG, Sehria, Sosia, Sor and several denotified tribes Morena, Guna Southern Zone Chhindwara Betul, Harda, Gond Korku, Kol, Bopchi, Mouasi, Nihal, Hoshangabad, Raisen Bondhi, Bondeya, Maria, Kandra, Kalanga, Khatola, Koitar, Koya, Khirwa, Bhariya PVTG In terms of characteristics the tribals of the eastern Madhya Pradesh are very different from those in the West in terms of their traits, ecological surroundings and their economic systems. Those of the West are primarily dependent on agriculture and urban migration for their livelihoods while those in the East live in heavily forested regions and largely depend on forest and forest produce for their livelihoods apart from agriculture. Other characteristics remain the same like remote settlements, collective decision-making, traditional leadership, sub-optimal land and other resources, low asset ownership, poor political participation and limited access to schemes and entitlements, primarily due to low awareness and education. The approximately 15.3 million tribals of the state are largely concentrated in 17 districts; and 4 out of 10 administrative divisions (Shahdol, Narmadapuram, Indore and Jabalpur) have a ST population of more than 30 percent. As per 2011 Census, the districts with an ST population of more than 50 percent are Alirajpur, Jhabua, Dindhori, Barwani, Mandla and Dhar. These districts also are those which have the lowest development indicators in the state. About 22 districts of the state have a ST population which is higher than the mean average for the state. The tribals in the state are largely concentrated in rural areas- 93 percent- this was 96 percent in 2001. Demographic Profile As per the notified list, more than 40 different major tribes of India reside in Madhya Pradesh, apart from the 40 odd sub-tribes, each ofwhich has distinct cultural practices, identity, dialect, customs and life styles. Bhils, Bhilala, Gonds, Kol and Korku are the major tribes which constitute more than 75 percent of the total tribal population of the state. The smallest 30 tribal groups have a collective population of barely 5 percent of the tribal population. According to 2011 Census, Bhils are the most populous with a population of 4.6 million, which is roughly 37.7 per cent of the total ST population. Gonds are the second largest tribe, with a population of 4.3 million constituting 35.6 per cent. The next four populous tribes are: Kol, Korku, Sahariya and Baiga, the latter two being Primitive Tribal Groups (PVTs). Apart from the Scheduled tribes Madhya Pradesh also has 3 Primitive Tribal Groups (PVTs) Sahariyas, Baigas and Bhariyas) which are considered the most vulnerable among the tribes and have been given a special status. The state also has 51 different De-notified, Semi-nomadic and Nomadic Tribes (DSNT) which are usually off the governance radar and have low social, political and economic participation. The translation of the TDP and communication strategy will consider the various local dialects of tribal groups in Madhya Pradesh like Korku, Bhili and Gondi etc. LEGAL FRAMEWORK FOR TRIBAL GOVERNANCE According to the Tribal Sub-plan strategy, for a focussed attention to the special needs of the tribal communities, regions of the country with a significant tribal population have been divided into different units depending on the tribal population size, its concentration and needs. In Madhya Pradesh the tribal administration is spread over 31 Integrated Tribal Development Projects (ITDPs), 30 MADA (Modified Area Development Approach) pockets and 6 tribal clusters, which together constitute the tribal sub-plan area of the state. The Constitution of India contains several provisions for ensuring a better quality of life for the weaker sections of society in general and STs, in particular, based on a policy of positive discrimination and affirmative action on the developmental and regulatory fronts. The architects of the Constitution being conscious of the separate identity of the tribal communities and their habitat provided certain articles exclusively devoted to the cause of the STs. These include Articles 244, 244A, 275(1), 342, 338(A) and 339. In order to insulate the tribal communities form infringement on their customary rights, practices and privileges over their ecosystem and resources, special provisions have been made in the Indian Constitution to protect and promote the interests of the Scheduled Tribes. Tribal advisory councils have been constituted to oversee the interests of the tribals in the states and work for their welfare and advancement. After the devolution of powers and functions to the Panchayati Raj Institutions by the 73rd Amendment, a special law was enacted specially for the Schedule V areas for ensuring that the traditional rights self-governance of the tribal communities were safeguarded.  Panchayats (Extension to the Scheduled Areas) Act 1996, (PESA)- aims at decentralized existing approaches to tribal governance by bringing Gram Sabha at the center-stage, recognizing the traditional rights of tribals over community resources—land, water, minerals and forests, safeguarding the cultural identity, customary law, dispute resolution mechanisms, social and religious practices. PESA aims to provide a wide range of rights and privileges to tribals for developing plans and programmes for their own development, resources for implementing them and control over all institutions, markets, development projects. Among the 9 states that have Schedule V areas, while still short of effectively empowering the local bodies as mandated by the Act, Madhya Pradesh is still ahead of the others.  Scheduled Tribes and Other Traditional Forest Dwellers (Recognition of Forest Rights) Act, 2006 (FRA)– FRA is an important watershed in the history of tribal empowerment in India especially relating to tenurial security on forests and forest land and vest ownership and usufruct rights to those dependent on forests for their sustenance and their existence without any tenurial security. The Act recognizesindividual rights to land being cultivated in forest areas; and community rights/ other traditional customary rights such as nistar rights, rights to ownership, use of minor forest produce, rights to collect products from water bodies, grazing rights (both settled or transhumant), rights to biodiversity, cultural diversity, rights to habitation, and right to protect, conserve or manage community forest resource which they have been traditionally protecting and conserving. The implementation status in September 2014 was that 5,35,084 individual and 37,919 community claims were received by the state of which 1,78,087 individual and 17,529 community rights were recognised and titles distributed to 13,59,597 acres of forest land.  Madhya Pradesh Panchayati Raj 1993 And Gram Swaraj Adhiniyam, 2001-The Madhya Pradesh Panchayati Raj Act, 1993, was enacted to bring the state PRIs in line with the principles and directives legislated by the 73rd Constitutional Amendment. The Act provided for a system of independent audit to audit Panchayat accounts; a State Election Commission to conduct elections to the Panchayats; and a State Finance Commission (SFC) to devolve funds to the local bodies. Through the Gram Swaraj Adhiniyam the state empowered the village councils Gram Sabhas to become the basic unit of self-governance with powers to prepare development plan, reservation was provided to women and members of marginalised communities. The tribal population in blocks other than those covered under the FifthSchedule are governed by the Gram Swaraj Adhiniyam.  MP Land Revenue Code 1959 - This Act governs tenancy regulation in MP.Section 170 (A) & (B) of this Code place restrictions on transfer of agricultural landowned by tribal to non- tribal. The transfer is completely prohibited in TSP Areas. In nonTSP areas, transfer is possible only with the permission of the District Collector.  MP Excise Act - Sections in this Act permit tribal to brew country liquor for their personal consumption and for use at social occasions. The relaxation is given keeping inmind the traditional place of liquor in the social life of tribal.  MP Money Lending Act - This Act regulates activities of moneylenders with aview to protect interests of weaker sections of society. It puts a limit on interest rate thatcan be charged and the total interest that can be charged. It makes registration obligatory.It further limits powers of civil court to issue decree in money lending cases and insteadprovides for relief for the debtor. KEY INSTITUTIONS AND THEIR ROLE IN TRIBAL DEVELOPMENT Institution Mandate Role/Effectiveness Tribal Advisory Council Apex body at state level to advise on Not very effective in (TAC) matters pertaining to the tribal welfare and securing tribal interests advancement Scheduled Tribes and Promote and protect rights of tribal Oversees expenditure of Scheduled Castes communities, implement programs for funds in tribal areas in Welfare Department educational and economic development, proportion to the TSP act as channelising agency of funds, budgets, overall (TWD) coordinate and monitor funds applications implementation of schemes by various line departments in tribal areas. for tribals Commissioner, Tribal Implement schemes for tribal welfare and Primarily functions as a Development(CTD) education, allocate TSP funds, monitor fund disbursing agency and spending by departments, implement implements school projects through TSP units education in tribal areas and manages scholarship for tribal students Directorate of Tribal Preparation of Tribal Sub-Plan and Limited role in managing Area Development And monitoring the schemes implemented the implementation of Planning (TADP) through various departments and plans which are executed by Integrated Tribal Development Projects line departments and schemes for PVTGs Madhya Pradesh Monitor application of state policy for the Limited role in securing the Scheduled Tribes STs, protecting legal, development and interests of its constituency Commission human rights of tribal communities Madhya Pradesh Tribal Provide institutionalfinance for educational Refinance of schemes of Finance and and economic development of the tribals NTFDC and NABARD, Skill Development Development. Limited Corporation contribution to poverty reduction among tribals Tribal Research Carry out impact studies /evaluations, Largely limited to Institute (TRI) monitor tribal schemes, comprehensive conducting anthropological research and surveys related to tribal studies and organising tribal society, culture and development, create exhibitions awareness on tribal issues. SERVICE DELIVERY AND GRIEVANCE REDRESSAL MECHANISMS IN MP The Madhya Pradesh Vision Document 2018 which spell out the priorities of the state government calls to “Facilitate wide spread access to key public services “anywhere, anytime” through transparent and accountable governance”. Provisioning of citizen centric services by cutting down transaction time and efficient use of technology for expanding outreach and access to these services has been accorded the highest priority by Government of Madhya Pradesh in the past few years. Since the MP Public Services Guarantee Act provides public services and has an inbuilt mechanism for grievance redress, some of the Service Delivery and Grievance Redress Mechanisms operating in the state are assessed below for their social impact and inclusiveness: Service Mechanism Inclusion and outreach PUBLIC SERVICES National e-Governance Plan- Provide high speed connectivity Initial phase. Will significantly to all Panchayats and blocks for enhance outreach to all GPs but improving efficiency of service low on Inclusion delivery and programme management Common Service Centres Provide IT enabled services in a Most services are not related to PPP mode the needs of the poorest, but has a sub-block presence mpEprocurement (e-tendering) G2B service to enhance State wide, can lower cost of transparency in government services to the poorest through procurement systems efficient operations MP Online PPP based basic service and High outreach but offers information delivery services not used by vulnerable groups Public Service Management – Public services delivery in a Access issues due to location at LSK rights framework in PPP mode. block. High transaction costs sometimes demotivate excluded groups GRIEVANCE REDRESSAL SAMADHAN On-line Internet based time bound Public website but accessible grievance redress only by those with internet connectivity- low on inclusion Tele Samadhan/CM Helpline Voice based grievance redressal State wide but low awareness 181 through call centres with a in rural areas. Mostly accessed system of automatic escalation by urban educated. of unresolved grievances Right to Information Grievance redressal through Medium level of awareness- provision of information- rights low on inclusion based Jan Sunwai (Public Hearing) Decentralised system of face to High awareness, personal touch face grievance redressal – CM, and high on inclusion Ministers, Collectors Public Grievances Redressal Coordinating with line Little control over other Department departments for following up departments, low awareness complaints received through and low on inclusion various grievance mechanisms MP Social Audit Society Independent mechanism to Recently established with CSO undertake social audits of and Government nominated several schemes like MGNREGS, members in its Governing IAY, Social Security Schemes, Board. Funded by GoI and ICDS, PDS etc. GoMP to undertake social audits in all Panchayats of the state As seen above, there are several initiatives operative in the state for addressing the challenges of provision of basic services and for grievance redress, their outreach and effectiveness to address inclusion still remains a challenge for state. Public Service Delivery through Lok Seva Kendra This project is about providing public services thorough 336 kiosks called Lok Seva Kendra (LSKs) spread across the Madhya Pradesh State. In its initial stage it is envisaged to provided the citizen centric services through LSKs and subsequently through CSCs (Common Service Centre) and portal for any user on internet. To make the system people friendly, take advantage of efficiency of private sector Private Partnership model was implemented. This initiative is basically “Delivery of public service services through Lok Sewa Kendra”. Madhya Pradesh is the second largest state by area and sixth largest state by population in India. The Government of Madhya Pradesh implements, various programs, develop policies and social welfare schemes as well as development-related schemes and programs through 57 functional departments having their own administrative setup in 51 District, 313 blocks and 305 urban local bodies. Service Delivery Mechanism After enactment of act “Lok Sewa Pradaya Ki Guarantee Adhiniyam 2010”, initially service were being provided conventionally through government offices as per Act. To assess the impact of the Act two surveys were conducted, one after 6 months and another after one year from the date of enactment. It was observed that applicants were not getting receipts and there were several other difficulties in even filing the application, such as non-availability of concerned officers, unavailability of forms, ignorance about the documents required, etc. The problem is more acute in rural areas where awareness is low and it particularly affects weaker sections and women. Looking at the difficulty level for citizens to avail the services and to achieve the actual objectives of the Public Service Delivery act in spirit and letter there was a need of a system which can deliver the services as conceptualized by Govt. of Madhya Pradesh. To fulfill this need, a model of service delivery through kiosks called Lok Seva Kendras was developed. This model ensured efficient citizen centric services through innovative use of information and communication technology (ICT), process re-engineering and Public Private Partnership (PPP)”. At present the services are being provided to citizen of Madhya Pradesh through 334 kiosks called Lok Seva Kendra (LSKs) spread across the Madhya Pradesh State. In its initial stage it is envisaged to provide the citizen centric services through LSKs and subsequently through CSCs (Common Service Centre) and portal for any user on internet. To make the system people friendly and take advantage of efficiency of private sector Private Partnership model was implemented. Challenges Faced The main obstacles encountered were changing the service delivery process, introduction of new ICT driven delivery system ensuring accountability in stipulated time frame. There was some resistance from the government employee’s side also. In capacity of govt. employees to use modern ICT tools at lower level in general and middle level in particular, low level of confidence of citizens in general and rural and illiterate in particular. The Capacity building and awareness and the training for government employees in lower level in general and middle level in particular. Service delivery based on Lok Seva system is considered a crucial intervention and initiative take by govt. to encounter above challenges. During the implementation business process engineering of services with concern of all the stakeholder was a herculean task. All the circulars were discussed in length and breadth and revised as part of process re-engineering. The main obstacles encountered by this initiative include:  Different Perceptions/Opinion Ideology  Taking all Stakeholders on Board  Establishing Strong Monitoring Mechanism  Training a large number of Govt. Officials  Creating Public Awareness  Change Management  Change of Mindset of stakeholders  Process mapping of manual processes to automated system processes  Network connectivity up to last mile  Use of digital signature  Lack of infrastructure In nutshell this requires radical change in complete transformation of the mindset of the Government machinery from all powerful providers regime to a right based delivery to the citizen. This is a herculean task, to overcome all the obstacles and the key factor includes the strong political will, awareness building, capacity building, The support from all political parties are the crucial point as this initiative seems as a remedy of corruption and good governance. It’s a heartening to note that project has achieved considerable success. Benefits Following table presents a comparative analysis of pre and post implementation scenario of the solution: Sl. No Pre deployment scenario Post deployment scenario 1. Application filing to only govt. office for Direct application filing to authorized LSKs as availing services well as govt. offices for availing services 2. High no. of visits to govt. offices Minimum no of visit to LSK as specified 3. Manual Storage of data (Paper) Electronic storage of data (Paperless) 4. Manual application and registration Electronic application and instant registration 5. Accessibility to govt. official/machinery Accessibility to govt. officials through defined was difficult to avail the services process 6. Difficult unknown processes to avail the Single window (LSK) to avail the services with services transparent and standardized process 7. No scope of improvement in mechanism Significant scope of further improvement in of service delivery service delivery mechanism (BPR) 8. Difficult to maintain/duplicate legacy Easy to maintain/duplicate legacy data (Data data digitization) 9. Centralized system of service delivery Decentralized system of service delivery 10. Unaccountability in service delivery Transparency in service delivery 11. Administrative burden and cost for govt. Reduced administrative burden and cost for govt. 12. Dependence only on govt. offices LSKs are Independent entity Challenges Ahead: As per the statistics it is observed that no. of application disposed by DOs everyday has gone very high. If we take example of Revenue/General Administration department services it is observed that in few places one Tehsildar has to dispose 300 applications per day. Apart from disposing applications to citizen DOs have many other administrative roles and responsibilities. So in order to fulfil all their duties it is a constant demand from DOs of all the department to provide them technical manpower, computer hardware, last mile connectivity and proper training for their staff. INCLUSIVENESS IN MP PUBLIC SERVICE GUARANTEE ACT AND LSKs Establishment of LSK Network Across the state of Madhya Pradesh 336 Lok Sewa Kendras are operational. Their presence includes in all the 313 blocks of the state. LSK operators are selected by transparent bidding process and working under standard terms and conditions. For smooth working of LSKs state of the art infrastructure is created which includes State data centre, development of web based software application and use of advance technology IT infrastructure across the LSKs. High uptime for network infrastructure is ensured through MP SWAN (State Wide Area Network) Caste Certificate Drive in Madhya Pradesh In Madhya Pradesh, a special drive for issuing of caste certificate to schedule caste/schedule tribes and other backward classes has been initiated from July 2014. . Under this drive the Caste Certificates are being provided to all the school students from class 1 to class XII of their corresponding categories. It is a proactive effort of state government to provide services to marginalized groups of the society. In this process the application forms are being filled in the school for every student and computerized digitally signed caste certificates are being provided to students in school itself. These certificates are stored by state in a digital repository and the authencity of these documents can be verified through a portal (mpedistirct.gov.in). So there is no need to worry about security of physical copy of these certificates because a fresh print of the certificate can always be taken from this portal from anywhere in the world. Under this drive 12, 13,979 Tribal students have been benefitted and have received their caste certificates till 30 November 2014. It is targeted to provide certificates to all the students from class 1 to class XII by 15 December, 2015. Viability Gap Funding One of the distinguishing features of this project is Viability Gap Funding (VGF). VGF for Lok Sewa Kendras was introduced to ensure sustainability of operation in remote areas. The GoMP guarantees that any centre which receives less than 2000 applications per month is entitled to receive a ‘Viability Gap Funding’ (VGF) in the form of guaranteed fee for 2000 transactions (which works out to Rs. 50,000 per month) to sustain operations. In case applications received fell short of a prescribed number (2000) in a particular month, amount corresponding to LSK’s fee for such shortfall number was accredited to them as VGF. Therefore it is important that when we think of expansion of LSKs then VGF has to be given due consideration, so that the LSKs remain economically viable. When the network of kiosks is expanded, suitable VGF mechanisms will have to be worked out to ensure that areas with significant vulnerable groups population (like STs) are served and LSK operators in these areas are compensated for additional work and effort put by them. The observation shows that in the past mostly VGF is received by LSKs which are located in the districts where population of marginalized group is relatively more. In the year 2014 VGF for 10-12 months is given to LSKs located in districts like Alirajpur, Dhar, Balaghat, Mandla, Sidhi, Anuppur and Dhindhori where ST population is more. Impact Assessment Impact assessment is being carried out by independent third party through outsourcing. After the implementation of the project an Impact Assessment survey was done in order to assess the consequences and effectiveness of the project on various stakeholders. The survey was conducted with the help of Atal Bihari Vajpayee Institute of Good Governance & Policy Analysis, which in turn conducted this survey through four NGOs, which are:  Samarthan, Bhopal  Centre for Research Planning & Action, New Delhi  Gayatri Rural Education Society, Srikakulam Andhra Pradesh  Vimarsh ,Gurgaon Haryana The first report of the survey was submitted in June 2014, and many gaps and improvement area were identified through the survey report and appropriate actions were taken for their rectification. It is important that in future also such surveys should be conducted from time to time so that effectiveness and impact of the project may be understood and areas of improvement may be identified. IEC Campaign State wide IEC campaign was run when the project was rolled out across the state in year 2012. The message carriers during this campaign were the state government officials and public representatives. There was no private vendor involved or for IEC campaign. RANKING OF SERVICES ON IMPORTANCE TO TRIBALS Department Public Service Importance to Tribal groups Energy 1 Providing demand letter for personalized HIGH connection of low power wherever possible through existing network 2 Providing low power connection from present HIGH network after deposition of amount according to the demand letter. 3 Providing demand letter temporary connection MEDIUM (up to 10 K.W) after deposition of amount where infrastructure expansion is not required. Providing temporary connection (up to 10 K.W) MEDIUM after deposition of amount where infrastructure expansion is not required. 4 Issue of demand letter in cases of load increase MEDIUM where infrastructure expansion is not required after the submission of complete documents by the customer. 5 Wherever infrastructure expansion is not MEDIUM required increase in load according to the demand letter after a supplementary contract and deposition of amount mentioned in demand letter. 6 On complaint of fault meter of customers having HIGH low power connection Change/ Repair of meter. 7 Resolving applications regarding permanent HIGH disconnection. Labour 8 Providing benefits under maternity support HIGH Department scheme. 9 Providing benefits under marriage support HIGH scheme. 10 Provision of compensation in case of death. HIGH 11 Registration of construction labourers. HIGH 12 Providing compensation in case of permanent HIGH disability during construction work. 13 Registration of shop establishment HIGH 14 Renewal of registration of shop establishment HIGH Public 15 Repair in case of general breakdown (above HIGH Engineering ground level in departmental hand pump). Department 16 Repair in case of general breakdown (below HIGH ground level in departmental hand pump). 17 Report submission related to inspection of HIGH drinking water. Revenue 18 According to revenue book circular no. four, HIGH Department providing financial help in case of loss/damage of body part or death due to natural calamity. 19 Providing current copies of khasra (legal HIGH agricultural document). 20 Providing copies of current map. HIGH 21 Providing first copy of loan book and land rights. HIGH 22 Providing second copy of loan book and land HIGH rights. 23 Payment for the loss of crops by wild animals. HIGH 24 No Objection Certificate (NOC) for Nazul land HIGH 25 Evidence proof of research capacity LOW 26 Providing copy of cases or other documents HIGH passed by revenue court 27 Providing true copy of land records, revenue HIGH cases, maps and other records deposited in record cell 28 Under 6-4 circular of revenue book providing HIGH help to affected from following calamity: a. Financial relief in case of crop loss HIGH b. financial help in case of loss of domestic cattle HIGH and birds c. Financial support for house damage HIGH d. Financial help for the loss of clothes, utensils HIGH and food e. Help for the funeral of unclaimed dead body HIGH f. Arrangement for the dissuasion of dead MEDIUM animals g. Financial help in case of wastage of potter's LOW bricks h. Providing help to weaver's/artisans HIGH i. Help of shopkeepers affected from fire or flood HIGH j. Providing help to the fisherman affected by HIGH flood and cyclone k. Other help to the affected fisherman HIGH l. help for the damage of well or handpump HIGH m. Help for the damage of hackery or other HIGH agriculture equipment 29 Modification of map after Division and HIGH Demarcation of given land and after modification providing map image on A4 size paper to the applicant 30 Demarcation of land HIGH 31 Undisputed nomination HIGH 32 Undisputed division HIGH Urban 33 Addition of citizens’ names to the list of below HIGH Administration poverty line families. and Development 34 Providing demand letter for new tap connection HIGH in technologically enabled areas. Providing new connection after deposit of money HIGH as per demand letter. 35 Guidelines for maintenance of handpump and MEDIUM tubewell of urban areas. 36 Report submission related to inspection of HIGH drinking water. Farmer Welfare 37 Issuance of license for seed, pesticides and HIGH and Agriculture fertilizers Development 38 Renewal of license for seed, pesticides and HIGH fertilizers Social Justice 39 Issue and approval of pension for the first time HIGH Department under Indira Gandhi old age pension scheme. 40 Issue and approval of pension for the first time HIGH under Indira Gandhi widow pension scheme. 41 Issue and approval of pension for the first time HIGH under Indira Gandhi disabled pension scheme. 42 Providing help under National family welfare HIGH scheme. 43 Issue and approval of social security pension for HIGH the first time. SC & ST Welfare 44 Addressing the grievance in case of non- HIGH Department disbursement of relief (Under 1995 act, emergence of schedule cast/tribe scheme). Food and Civil 45 Issuance of New BPL Ration Cards HIGH Supplies Department 46 Issuance of New APL Ration Cards MEDIUM 47 Issue of duplicate copy of B.P.L. card HIGH 48 Issue of duplicate copy of A.P.L. card MEDIUM 49 Provision of sugar, kerosene oil and grocery as HIGH per the eligibility in case of no-availability at public distribution system shop. Women and 50 Inclusion under Ladli Lakshmi scheme. HIGH Child Development 51 As per the eligibility providing healthy diet to the HIGH Department registered beneficiaries Panchayat Raj 52 Addition of citizens’ details to the list of below HIGH and Rural poverty line population (Rural area). Development Department General 53 Issue of Domicile certificate. HIGH Administration 54 Issue of Income certificate. HIGH 55 Issue of caste certificate. HIGH 56 Providing attested copies of voters' list - finally HIGH published by urban bodies (panchayats) Forest 57 Payment of relief fund for damage caused by HIGH Department forest animals 58 Payment of relief fund for injuries caused by HIGH forest animals 59 Payment of relief fund for cattle-loss caused by HIGH forest animals 60 Payment in case of MALIK MAKBOOJA HIGH Payment on receipt of wood at depot HIGH Complete recovery of selling amount in case of MEDIUM an isolated lot 61 Permission for transportation of forest wood HIGH Home 62 On the application of family of deceased person HIGH Department issuing the copy of post-mortem report. 63 Providing copy of F.I.R. to the complainant HIGH 64 Renewal of license of unbarred bore weapon LOW before the end of license period 65 Renewal of license of unbarred bore weapon LOW after the end of license 66 Duplicate copy of weapon license LOW Public Health 67 Disbursement of up to I.N.R. 1 Lakh under state HIGH And family disease support fund. Welfare Department 68 Providing disability certificate HIGH 69 Issuance of card for Deendayal Antyoday scheme HIGH 70 Vaccination under national vaccination program HIGH 71 Medical verification of applicant age HIGH Transport 72 Issuance of learners driving license MEDIUM 73 Issuance of fitness certificate for vehicles MEDIUM 74 Registration of vehicle MEDIUM Housing& 75 Issuance of information about land use in HIGH Environment adopted development schemes Department 76 Issuance of information about proposed width of HIGH road under adopted development schemes 77 Issuance of compliance to small scale industries MEDIUM under section 25/26 of Water (Pollution Prevention and Control) Act 1974 and section 21 of Air (Pollution Prevention and Control) Act 78 Issuance of compliance to medium/large scale LOW industries under section 25/26 of Water (Pollution Prevention and Control) Act 1974 and section 21 of Air (Pollution Prevention and Control) Act 79 Issuance of information about the inclusion of a HIGH private land to the notified scheme under section 50 of the resolution passed by the board of authority 80 Rejection/acceptance of land development work HIGH by the land owner on the land included under the notified scheme under section 50 of the resolution passed by the board of authority Planning, 81 Issuance of birth inaccessibility certificate MEDIUM Economic and Statistical 82 Issuance of death inaccessibility certificate MEDIUM Department 83 Permission of registration after 1 year of birth HIGH 84 Permission of registration after 1 year of death HIGH 85 Birth Certificate HIGH 86 Death Certificate HIGH 87 Marriage registration HIGH Finance 88 Sending of pension/family-pension case to MEDIUM Department division/district pension department in case of presenting a filled-in pension application form by the pensioner 89 Issuance of payment order for pension/family- MEDIUM pension in case of dissolution of objection by the department 90 First payment of pension/family-pension on MEDIUM receipt of payment order by the treasury officer Commerce, 91 Reimbursement of the expenses on quality MEDIUM Industry and certification Employment Department 92 Reimbursement of the expenses on project MEDIUM report 93 Issuance and distribution of interest on term- MEDIUM loan (for MSM&E industries) 94 Registration in employment office HIGH 95 Renewal of registration in employment office HIGH 96 Acknowledgement in case of deposition of MEDIUM memorandum under the MSM&E Development Act, 2006 97 Issuance of no objection certificate to specified MEDIUM non-polluting industries Higher 98 Providing nomination/migration certificate HIGH Education 99 Providing provisional degree/duplicate HIGH marksheet. 100 Correction in marksheet such as name/surname MEDIUM 101 Providing research registration certificate after LOW the dissolution of all the objections raised during the meeting of Research Degree Committee (RDC) 102 Final decision towards awarding PhD after LOW research thesis presentation COMMUNICATION STRATEGY FOR SARV-SEWA PROEJCT Pre-implementation phase The pre-implementation phase of the project will be focused on preparation of the project document though a consultative mechanism. The primary stakeholders need to be actively engaged so that the design of the project keeps the needs, concerns and options provided by them in the center of the project planning. Within the primary stakeholders, women, SC, ST, disabled and minority groups are quite crucial. As MP is largely a tribal dominated state, special efforts will be made to reach out them to get their perspective on the barriers and solutions which are closer to their reality and adaptable in their socio-cultural context. In order to reach out to the marginalized and tribal groups, specific consultations have been organized to hear their voices related to the current functioning of the LSKs and Service Guarantee Act as well as to know their vision for an ‘ideal’ or ‘effective’ LSK. Moreover, focus group discussions have been organized with the marginalized groups to deeply understand their expectations from LSKs or Service Guarantee Act so that more relevant and appropriate design can be developed. Implementation Phase communication strategy The communication strategy is visualized to reach out to the marginalized sections of the state so that their participation in the project and demand for services from the LSKs can be enhanced. There is a need for a regular communication and well established feedback mechanism with the primary stakeholders so that in different stages of the project, strategies can be revised based on the feedback received from the marginalized sections of the citizens. Some of the key communication mechanisms will be the following: Sly Target audience Key messages Mechanism/means of Outcome No communication 1. Illiterate tribal/other -Information about the -Street plays -More tribal Marginalized groups keyServices being -Radio programmes people and (women, tribal, SC, offered by LSKs -Announcements in marginalized disabled) -Procedure of filing Gram Sabha on key groups will be application provisions/LSK services encouraged to -Motivation to feel -Information use LSK services. comfortable booklet/Orientation of -Demand for LSK to visit LSKs village functionaries services will -Information on viz. Anganwadi increase among support mechanism workers/ASHA workers the marginalized created for the ANM/Rojgar groups marginalized literate Sahayak/Panchayat or Secretary etc. semi-literate Orientation of SHGs on applicants LSK during monthly meetings 2. Literate youth from -Above mentioned -Posters Community tribal/marginalized messages -Easy to read info- based support communities -Their role as a booklets structures will facilitator for the -Orientation of youth get illiterate family clubs/NYK centers strengthened to members/neighbors to -Special posters on facilitate greater help them access grievance access of services relevant for redressal/appeal services/filing of them mechanism applications -Information about the complaint and redressal mechanisms -Relevance of citizen’s monitoring 3. Elected PRI and Urban -Role of Panchayat and Additional course -Institutions of local body ULB to facilitate content in PRI local governance (ULB)representatives citizens to access orientation programme will be able to services of SIRD play last mile -Provisions of LSK and Articles on LSKs in PRI connect their expected magazine ( Panchayika) function. functions of the RD and PR ULBs will be able - Information about Department to supervise and the complaint and Orientation of Ward monitor LSKs redressal mechanisms members from citizens’ perspective. District/Block PRIs -Role of District and -Qtly Consultation -Engagement of Block level PRIs in meeting of LSK higher tiers of monitoring of the LSK managers and PRI PRIs and ULBs functions representatives / can be ensured. -Support role in Departmental officials -District improving quality of on emerging planning process services by LSKs issues/feedback of the will integrate -Information provider citizens LSK for efficient role/assistance role for -Agenda item on LSK delivery of the applicants at the performance and services by LSK support for discussion influencing in the District Planning supply side Meeting (DPC) constraints. Lawyers/agents/service -Do’s and Don’ts as -Special posters fixed Role of Service providers/ agents attempting to at the LSK walls on do’s agents will get service citizens at the and don’ts minimized and LSKs -leaflets on grievance appropriately -Facilitation role to redressal and appeal placed. improve access of procedure Reduced services by the citizens expenditure of -Provisions of appeal the applicants and supportive unnecessarily function as spent due to lawyers/agents agents. LSK staff -Sensitization on Special module and Satisfaction level respect for the culture, participatory tools in of the applicants dialect and ethos of training programmes will go up. the tribal communities on gender sensitization More -Gender sensitization and social inclusion applications will to deal with the flow from the women, especially marginalized with tribal women communities. Detailed communication strategies will be prepared at the beginning of the project in consultation with the stakeholders and with the support of professional communication agency. The strategy will be revised on periodic basis based on the feedback received from the applicants STRATEGIES FOR IMPROVING TRIBAL INCLUSION IN SARV-SEWA The following components need to be integrated into the project design to ensure equitable and effective participation of the vulnerable groups in general and the tribal communities in particular. 1. Single Serv-Sewa Portal One single portal of Serv-Sewa project will be created for delivering all kind of citizen centric services (G2C). Citizen access of portal will be provided to citizen for directly applying for the services. Mobile platform will be introduced so that citizen would to able to avail the service at their fingertips. 2. Expansion of LSK Network So far state has focussed on LSK as only service delivery channel. Now efforts have to be put in expanding the network of LSK so that it can reach out to more and more people. At present 336 LSK are operational in 313 block headquarters spread over 51 districts of MP to service a population of 72 million. The state envisages providing the service at citizen’s doorstep and now the kiosks such as LSK needs to be extended to the Gram Panchayat and village level. The expansion of kiosk’ s network may be through incorporating other category of kiosks like CSCs and MP Online kiosks. Including all these kind of kiosks the state already has more than 10,000 point of presence through which services can be delivered. An appropriate mechanism needs to be conceptualized to bring synergy between all the entities so they can work together and service delivery network can be extended. 3. Increased welfare schemes in service portfolio Service portfolio under this project will be increased specifically pertaining to welfare and development schemes of the state. 4. Greater focus on relevant services to tribals Government Process Re-engineering (GPR): GPR exercise will be focused on the service of tribal development. 5. Provision for Village Level Service Provider (VLSP) in Tribal Areas Since MP’s 30 % land is forest land and it is mostly in tribal areas. The communities in such areas do not have access to conventional channel of marketing/advertising. Hence it will be a good idea to test this concept of making provision of Village level Service providers on pilot basis in the tribal areas. Under this, an educated village level person, preferably a youth will be selected as VLSP and he will be made equipped with handheld devices to file the application and provide the services at citizen’s doorstep. These types of delivery channels are very much required in these areas considering the local dialect and altogether different life style of these people. 6. Specific attention to Tribal needs in Capacity Building activities under the project Capacity building exercise will be carried across the state for all departments who were stake holder under this project. 7. Information & Education Campaign Public service delivery improves when there is a strong demand for it and strong demand comes when there is awareness about services being delivered. The objective of IEC campaign is to spread awareness and educate the citizens about the services, delivery mechanisms and grievance redressal system. There is an urgent need of Information & Education Campaign in order to increase the awareness about the act and the benefits to the citizens. A strategy for effective IEC needs to be devised, its success may be characterized by frequent and messages in understandable manner through from multiple media channels like television, radio, mobile information van etc. Following will be the main components of IEC strategy:  Communication Strategy: Preparing an integrated communication approach incorporating various channels, mode of communication, messages, target audience profile and measuring the effectiveness. This will also include new form of communication channels like mobile phones and Social media communication tools.  Specific outreach program: This program will be specific to some social groups which might be difficult to reach through conventional communication campaign. For examples tribal people may not have access to general communication channel like TV, Radio and newspapers, they have their own local dialect like Korku, Bhili and Gondi. To cater to this kind of group special communication medium will be developed.  Feedback mechanism: A two way communication strategy will be developed so that formal feedback can be received from citizens and the same may be used to take corrective measures for successful implementation of the project. A mechanism will be developed to receive the feedback by SMS for each transaction. This kind of feedback will bring the qualitative improvement in overall system. This feedback will be shared with LSKs and the line departments. It will also help lined departments to analyze it and bring improvements. . 8. Monitoring and Evaluation There is also a need of Monitoring & Evaluation tools. Monitoring and evaluation would enable us to assess the actual progress on the field and will help in identifying the gaps. It will help us to understand that “are we making a difference?” Through monitoring and evaluation, we can: 1. Review progress 2. Identify problems in planning and/or implementation 3. Make adjustments so that we are more likely to “make a difference” Monitoring will help the project in:  Establishing indicators of efficiency, effectiveness and impact  Setting up systems to collect information relating to these indicators  Collecting and recording the information  Analyzing the information  Using the information to inform day-to-day management Evaluation will help the project in:  Looking at what the project intended to achieve – what difference did it want to make? What impact did it want to make?  Assessing its progress towards what it wanted to achieve, its impact targets.  Looking at the strategy of the project. Did it have a strategy? Was it effective in following its strategy? Did the strategy work? If not, why not?  Looking at how it worked. Was there an efficient use of resources? What were the opportunity costs of the way it chose to work? How sustainable is the way in which the project works? What are the implications for the various stakeholders in the way the project works. 9. Capacity Building and Change Management: Apart from separate trainings and capacity building support to individual set of stakeholders, it will be important to bring all of them together (LSK Operators/Managers/ nodal officers/elected leaders/ community members, especially women and marginalised communities) through sharing and planning workshops where perspective, problems and challenges are shared and solutions identified. This will help service-providers in developing sensitivity towards others, improve coordination, and in the process enhance the quality of services provided to vulnerable tribal communities. The capacity building and change management Plan shall make specific provisions for the same. 10. Involvement of the local Governance Institution In the earlier phases of the project implementation the involvement of the local self-governance institutions has been minimal and the role of PRIs in creating awareness and triggering demand has been ignored. This is reflected in the poor demand for services in the rural areas and from the socially vulnerable communities. Intensive awareness generation will need to be undertaken in gram panchayats and repeated special Gram /Ward Sabhas organised in the rural and urban areas. The state has intensified formation and strengthening of the Self Help Groups (SHGs) under the National Rural Livelihoods Mission (NRLM). The network of SHGs will also be a strong vehicle of providing information, awareness and support to the citizens and potential applicants. National Urban Livelihoods Mission is also launched, therefore, SHGs in the urban areas will also be important vehicle to provide information and play facilitative role to the women who would like to apply under the Act. MONITORING AND EVALUATION FRAMEWORK The overall M&E system being developed as part of the project shall also track the actions undertaken to make the project benefits accessible to tribals. An assessment during the Mid-term and End term shall be carried out to evaluate the effectiveness. Before the project initiation a detailed LSK wide baseline will be conducted, which will map the following in the serviced area of the LSK/ Sub-centre: location of the proposed centre, villages and panchayats to be serviced, socially disaggregated data on the population and literacy levels in the serviced area. This will help in subsequent periodic reviews and social impact assessment of the project Management Information System for the project will be designed to capture disaggregated information, so that it is possible to track and analyse demand, applications, profile of services used and rejections by social groups. This will not only help in-house course corrections by the LSK operators/ managers but also help in assessing at various levels- state, district, and block- any possible exclusion operating within the programme. Since corrective action is practical at the district level, an oversight mechanism will be created through a District Oversight Committee that will periodically review the project for social impact. ANNEXURES ANNEXURE 1: LIST OF NOTIFIED SCHEDULED TRIBES IN MADHYA PRADESH 1. Agariya 2. Andh 3. Baiga 4. Bhaina 5. Bharia Bhumia, Bhuinhar Bhumia, Bhumiya, Bharia, Paliha, Pando 6. Bhattra 7. Bhil, Bhilala, Barela, Patelia 8. Bhil Mina 9. Bhunjia 10. Biar, Biyar 11. Binjhwar 12. Birhul, Birhor 13. Damor, Damaria 14. Dhanwar 15. Gadaba, Gadba 16. Gond; Arakh, Arrakh, Agaria, Asur, Badi Maria, Bada Maria, Bhatola, Bhimma, Bhuta, Koilabhuta, Koilabhuti, Bhar, Bisonhorn Maria, Chota Maria, Dandami Maria, Dhuru, Dhurwa, Dhoba, Dhulia, Dorla, Gaiki, Gatta, Gatti, Gaita, Gond Gowari, Hill Maria, Kandra, Kalanga, Khatola, Koitar, Koya, Khirwar, Khirwara, Kucha Maria, Kuchaki Maria, Madia, Maria, Mana, Mannewar, Moghya, Mogia, Monghya, Mudia, Muria, Nagarchi, Nagwanshi, Ojha, Raj, Sonjhari Jhareka, Thatia, Thotya, Wade Maria, Vade Maria, Daroi 17. Halba, Halbi 18. Kamar 19. Karku 20. Kawar, Kanwar, Kaur, Cherwa, Rathia, Tanwar, Chattri 21. (Omitted) 22. Khairwar, Kondar 23. Kharia 24. Kondh, Khond, Kandh 25. Kol 26. Kolam 27. Korku, Bopchi, Mouasi, Nihal, Nahul Bondhi, Bondeya 28. Korwa, Kodaku 29. Majhi 30. Majhwar 31. Mawasi 32. Omitted 33. Munda 34. Nagesia, Nagasia 35. Oraon, Dhanka, Dhangad 36. Panika [in (i) Chhatarpur, Panna, Rewa, Satna, Shahdol, Umaria, Sidhi and Tikamgarh districts, and (ii) Sevda and Datia tehsils of Datia district] 37. Pao 38. Pardhan, Pathari, Saroti 39. Omitted 40. Pardhi, Bahelia, Bahellia, Chita Pardhi, Langoli Pardhi, Phans Pardhi, Shikari, Takankar, Takia [In (i) Chhindwara, Mandla, Dindori and Seoni districts, (ii) Baihar Tahsil of Balaghat District, (iii) Betul, Bhainsdehi and Shahpur tahsils of Betul district, (iv) Patan tahsil and Sihora and Majholi blocks of Jabalpur district, (v) Katni (Murwara) and Vijaya Raghogarh tahsils and Bahoriband and Dhemerkheda blocks of Katni district, (vi) Hoshangabad , Babai, Sohagpur, Pipariya and Bankhedi tahsils and Kesla block of Hoshangabad district, (vii) Narsinghpur district, and (viii)Harsud Tahsil of Khandwa district] 41. Parja 42. Sahariya, Saharia, Seharia, Sehria, Sosia, Sor 43. Saonta, Saunta 44. Saur 45. Sawar, Sawara 46. Sonr. ANNEXURE 2: SCHEDULED AREA IN THE STATE OF MADHYA PRADESH (SCHEDULE V) 1. Jhabua district 2. Mandla district 3. Sardarpur, Dhar, Kukshi and Manawar tahsils in Dhar district 4. Barwani, Rajpur, Sendawa, Bhikangaon and Maheshwar tahsils in Khargone (West Nimar) district 5. Khalwa Tribal Development Block of Harsud tahsil, and Khaknar Tribal Development Block of Burhanpur tahsil in Khandwa (East Nimar) district 6. Sailana tahsil in Ratlam district 7. Betul tahsil (excluding Betual Community Development Block) and Bhainsdehi tehsil in Betul district 8. Lakhnadon tahsil and Kurai Tribal Development Block of Seoni tahsil in Seoni district 9. Baihar tahsil in Balaghat district 10. Kesla Tribal Development Block of Hoshangabad tahsil in Hoshangabad district 11. Kusumi Tribal Development Block of Gopadbanas tahsil in Sidhi district 12. Karahal Tribal Development Block of Sheopur tahsil in Morena district 13. Tamia and Jamai Tribal Development Blocks, Patwari Circle Nos. 63 to 68 and Nos. 72 and 73 villages Seergaon khurd and Kirwani Of Patwari Circle No. 62. villages Mainawari and Gaulie Parasia of Patwari Circle No. 69 and village Bamhani of Patwari Circle No. 97 of Chhindwara tahsil Harrai Tribal Development Block and patwari Circle Nos. 26,27,30,31,32,41 to 44,48,49,50-B,51 and 60 of Amarwara tahsil, Bichhua Tribal Development Block and patwari Circle Nos. 1 to 19,25 to 30, 32 to 37, village Nandapur of Patwari Circle No. 20 villages Nilkantha and Dhandikhapa of Patwari Circle No. 24, villages Ramudhana, silora and Jouri of Patwari Circle No. 31 and all villages, excluding village Muli of Patwari Circle No. 39 of Saunsar tahsil, of Chhindwara district. ANNEXURE 3: TRIBAL SUB-PLAN AREA OF MADHYA PRADESH DISTRICT Project/MADA/Cluster CATEGORY Betul Betul ITDP Bhainsdehi ITDP Prabhatpattam MADA Harda Harda ITDP Hoshangabad Kesla ITDP Raisen Goharganj MADA Silwani, Bareli MADA Sehore Ichhawar, Nasrullaganj & Budni MADA Guna Chachoda MADA Guna MADA Parsolia MADA Morena Karahal ITDP Shivpuri Kotla CLUSTER Pohri MADA Shivpuri MADA Barwani Barwani ITDP Sendhwa ITDP Dhar Badnawar MADA Dhar ITDP Kukshi ITDP Indore Mhow MADA Jhabua Alirajpur ITDP Jhabua ITDP Khandwa Andhawari MADA Khandwa ITDP Pamkhedi CLUSTER Pipalkota MADA Khargone Khargone ITDP Maheshwar ITDP Balaghat Baihar ITDP Chhindwara Lahgudwa MADA Saunser ITDP Tamia ITDP Dindori Dindori ITDP Jabalpur Bargi Patan MADA Hinotia CLUSTER Kundam ITDP Mohri CLUSTER Murwara MADA Pratappur CLUSTER Sihora MADA Mandla Mandla ITDP Niwas ITDP Narsingpur Narsingpur MADA Seoni Kurai ITDP Lakhanadon ITDP Seoni MADA Rewa Maoganj (Piprai) MADA Satna Amarpatan MADA Maihar MADA Nagod MADA Raghurajnagar MADA Shahdol Beohari MADA Jaisingnagar ITDP Pushparajgarh ITDP Shahdol ITDP Sidhi Devsar ITDP Kusmi ITDP Umaria Bandhogarh ITDP Chhatarpur Kishangarh CLUSTER Damoh Hata MADA Jabera MADA Tendukhera MADA Panna Pawai MADA Sagar Deorikala MADA Dewas Bagli ITDP Ratlam Sailana ITDP TOTAL: 31 – ITDPs; 30 - MADA pocket; 6 - Cluster ANNEXURE 4: ADMINISTRATIVE DIVISION-WISE POPULATION OF SCHEDULED TRIBES IN MP (2001 TO 2011) Percentage Of Schedule Tribes Population - Division Of Madhya Pradesh 2001 And 2011 State And Division Total Rural Urban 2001 2011 2001 2011 2001 2011 Madhya Pradesh 20.3 21.1 25.8 27.2 4.9 5.2 Chambal 3.9 4.2 4.6 5.2 1.4 1.1 Gwalior 8 8.9 10.9 12.3 1.9 2 Sagar 8.6 8.9 10.4 10.8 1.9 2.1 Rewa 18.8 19.3 21.3 21.9 6.9 6.7 Shahdol 44.4 46.1 52.7 54 16.4 17.8 Ujjain 9.7 10.1 12.2 12.8 3.1 3.2 Indore 41.3 42.8 56.2 59.3 6.7 7.6 Bhopal 7.1 6.8 9.3 9.3 3.1 2.7 Narmadapuram 28.4 30.2 35.4 37.7 5.8 6.9 Jabalpur 29.3 30.4 36.3 37.9 7.7 8.3 ANNEXURE 6: RANKING OF DISTRICT BY PERCENTAGE OF SCHEDULE TRIBES POPULATION AS PER CENSUS 2011 Rank 2011 Percentage State & District Rank2001 Percentage Rank 1991 of ST of ST Population Population 2011 2011 2001 1991 21.1 Madhya Pradesh 20.3 19.9 1 89 Alirajpur 1 88.8 87.1 1 2 87 Jhabua 2 85.3 84.6 2 3 69.4 Barwani 3 66.3 64.6 3 4 64.7 Dindori 4 64.5 65.3 4 5 57.9 Mandla 5 57.2 57.9 5 6 55.9 Dhar 6 54.5 53.5 6 7 47.9 Anuppur 7 46.4 48.3 7 8 46.9 Umaria 8 44 46.3 8 9 44.7 Shahdol 9 43.1 44.9 9 10 42.3 Betul 10 39.4 37.5 10 11 39 Khargone (West 12 35.5 33.3 14 Nimar) 12 37.7 Seoni 11 36.8 37 11 13 36.8 Chhindwara 13 34.7 34.5 12 14 35 Khandwa (East Nimar) 15 31.6 29.2 15 15 32.6 Singrauli 14 32.3 33.4 13 16 30.4 Burhanpur 18 26.5 22.6 20 17 28.2 Ratlam 19 25.9 23.3 19 18 28 Harda 17 26.6 24.2 17 19 27.8 Sidhi 16 27.5 27.7 16 20 24.6 Katni 20 23.1 23.9 18 21 23.5 Sheopur 22 21.5 20.1 22 22 22.5 Balaghat 21 21.8 21.9 21 23 17.4 Dewas 23 16.4 15 23 24 26.8 Panna 25 15.4 14.9 24 25 15.9 Hoshangabad 26 15.1 14.4 26 26 15.4 Raisen 24 15.7 14.4 27 27 15.4 Guna 28 14.7 14.3 28 28 15.2 Jabalpur 27 15 14.9 25 29 14.4 Satna 29 14.3 13.8 29 30 13.4 Narsinghpur 30 13.2 12.9 30 31 13.2 Shivpuri 33 11.4 11.5 33 32 13.2 Rewa 31 12.9 12.4 31 33 13.2 Damoh 32 12.6 12.4 32 34 11.1 Sehore 34 10.8 10.2 34 35 9.7 Ashoknagar 36 8.8 9 35 36 9.3 Sagar 35 9.7 8.5 36 37 8.6 Neemuch 37 8.5 7.9 37 38 6.6 Indore 38 6.6 5.5 38 39 4.7 Tikamgarh 40 4.3 4.1 40 40 4.6 Vidisha 39 4.9 4.4 39 41 4.2 Chhatarpur 42 3.5 3.8 41 42 3.5 Gwalior 43 3.5 3.1 43 43 3.5 Rajgarh 41 3.8 3.3 42 44 2.9 Bhopal 44 3.3 3 44 45 2.5 Shajapur 47 2.7 2.4 46 46 2.5 Mandsaur 45 3.2 2.8 45 47 2.5 Ujjain 46 3.1 2.1 47 48 1.9 Datia 48 1.6 1.5 48 49 0.9 Morena 49 0.8 0.7 49 50 0.4 Bhind 50 0.5 0.3 50 ANNEXURE 7: RANKING OF DISTRICTS BY WORK PARTICIPATION RATE OF SCHEDULED TRIBES AS PER CENSUS 2011 Rank Work States and Districts Work Rank Participation Participation Rate of ST Rate of ST 2011 2001 49.9 Madhya Pradesh 50.5 1 1 56.3 Dindori 59.6 3 2 56.4 Neemuch 56.6 4 3 56 Mandla 56 20 4 54.5 Betul 50.2 7 5 54.2 Balaghat 53.4 9 6 53.9 Mandsaur 52.7 5 7 53.6 Seoni 53.6 14 8 53.1 Anuppur 51.3 12 9 52.2 Shahdol 51.7 8 10 52.1 Ratlam 51.1 2 11 51.5 Alirajpur 56.9 18 12 51.1 Narsinghpur 50.4 11 13 51.1 Jhabua 52 10 14 50.6 Burhanpur 52.2 31 15 50.3 Chhindwara 48.3 16 16 50.1 Khandwa (East Nimar) 51.2 28 17 50 Dewas 48.8 19 18 49.9 Ujjain 50.2 17 19 49.7 Shajapur 51 23 20 49.4 Damoh 50 22 21 49.3 Rajgarh 50 21 22 49.3 Dhar 50.1 32 23 49.1 Jabalpur 48.1 40 24 48.9 Umaria 47 15 25 48.9 Barwani 51.3 29 26 48.5 Khargone (West Nimar) 48.4 25 27 48.1 Sagar 49.7 25 28 47.5 Satna 48.3 30 29 47.7 Tikamgarh 48.8 27 30 47.4 Rewa 49.9 24 31 47.1 Harda 51.3 13 32 47 Sehore 45.2 41 33 46.2 Katni 47.4 36 34 45.9 Shivpuri 48 34 35 45.7 Singrauli 47.2 38 36 45.4 Indore 64.5 44 37 45.3 Panna 47.1 39 38 45.2 Chhatarpur 44.7 43 39 45.2 Guna 49 26 40 45.1 Hoshangabad 43.3 45 41 44.9 Sidhi 47.3 37 42 44 Sheopur 44.8 42 43 43.9 Raisen 43.8 45 44 42.9 Ashoknagar 47.8 15 45 42.7 Vidisha 48.1 13 46 42.7 Gwalior 41 48 47 42 Datia 53.6 6 48 40 Bhopal 36.2 49 49 36.7 Morena 41.9 47 50 32.1 Bhind 51.5 50 ANNEXURE 8: Details of Participants at the District Consultations Stakeholder Group Participants Jhabua Panna Mandla Tribal Community Men 25 20 12 Women 3 15 10 Govt Officials Men 13 12 17 Women 2 0 5 Public Representatives ( Men 13 11 11 PRI members) Women 0 5 5 Others Media 1 4 NGO 7 3 8 Representatives Total 60 70 72 Note: There were 17 SC participants in Panna who have not been separately mentioned.