World Bank Group Country Opinion Survey 2016: Georgia FY 2016 Georgia Country Opinion Survey Report THE WORLD BANK GROUP Public Opinion Research Group 1 July 2016 World Bank Group Country Opinion Survey 2016: Georgia Acknowledgements The Georgia Country Opinion Survey is part of the County Opinion Survey Program series of the World Bank Group. This report was prepared by the Public Opinion Research Group (PORG) team led by Sharon Felzer (Senior Communications Officer, Head of PORG), Svetlana Markova, Jessica Cameron, Jing Guo, and Calita Woods. Isabel Tepedino, Dania Mendoza, and Noreen Wambui provided data support. The report was prepared under the overall guidance and supervision of Sumir Lal (Director, ECRGP). PORG acknowledges the significant contribution from the Georgia country team and the local fielding agency ACT. In particular, PORG is grateful for the support from Sophie Devnosadze (Operations Analyst) who coordinated the survey related activities from Tbilisi, Georgia. 1 World Bank Group Country Opinion Survey 2016: Georgia Table of Contents I. Objectives ...................................................................................3 II. Methodology ...............................................................................3 III. Demographics of the Sample.......................................................4 IV. General Issues Facing Georgia .....................................................8 V. Overall Attitudes toward the World Bank Group .......................13 VI. Sectoral Effectiveness................................................................20 VII. How the World Bank Group Operates .......................................24 VIII. World Bank Group’s Knowledge and Instruments .....................30 IX. The Future Role of the World Bank Group in Georgia ...............34 X. Communication and Outreach ..................................................38 XI. Appendices ................................................................................42 2 World Bank Group Country Opinion Survey 2016: Georgia I. Objectives This survey was designed to assist the World Bank Group (WBG) in gaining a better understanding of how stakeholders in Georgia perceive the WBG. The survey explored:  General Issues Facing Georgia  Overall Attitudes toward the World Bank Group  World Bank Group’s Effectiveness and Results  The World Bank Group’s Knowledge Work and Activities  Working with the World Bank Group  The Future Role of the World Bank Group in Georgia  Communication and Information Sharing  Background Information II. Methodology From February to April 2016, 308 stakeholders of the WBG in Georgia were invited to provide their opinions on the WBG’s work in the country by participating in a country opinion survey. Participants were drawn from the Office of the President/Prime Minister; office of a minister; office of a parliamentarian; ministries/ministerial departments/implementation agencies; Project Management Units (PMUs) overseeing implementation of WBG projects; consultants/ contractors working on WBG-supported projects/programs; local governments; bilateral/ multilateral agencies; private sector organizations; private foundations; the financial sector/ private banks; NGOs/community based organizations; the media; independent government institutions; trade unions; faith-based groups; youth groups; academia/research institutes/think tanks; the judiciary branch; and other organizations. A total of 166 stakeholders participated in the survey (54% response rate). Respondents received and returned the questionnaires via courier or email. Respondents were asked about: general issues facing Georgia; their overall attitudes toward the WBG; the WBG’s effectiveness and results; the WBG’s knowledge work and activities; working with the WBG; the WBG’s future role in Georgia; and the WBG’s communication and information sharing. Every country that engages in the Country Opinion Survey (COS) must include specific indicator questions that will be aggregated for the World Bank Group’s annual Corporate Scorecard. These questions are identified throughout the survey report. The results in this year’s Country Survey were compared to those in the Country Survey conducted in FY’13 (response rate is 59%, N=162). Data were weighted to reach the same stakeholder composition in two years, which allows for year comparisons. Stakeholder groups which were not present in both fiscal years were not included in the comparison. Respondents who belonged to the “other” stakeholder category were not included either. As a result, mean ratings, percentages of respondents, and the total number of respondents in both years are slightly different from those of the original data reported in the FY’13 COS report and the non- weighted data presented in appendices A, B, C, D, and F. For the weighted stakeholder breakdown and year comparison results, please refer to Appendix E (page 93). 3 World Bank Group Country Opinion Survey 2016: Georgia III. Demographics of the Sample Current Position  For further analyses, the small number of respondents from the Office of the President/Prime Minister were combined with respondents from the office of a minister; PMUs/consultants/contractors on WBG supported projects were combined with employees of ministries/ministerial departments/implementation agencies; respondents from the financial sector/private banks were combined with those from private sector organizations; respondents from NGOs/community based organizations and trade unions were combined in the “CSO” category; and the few respondents from independent government institutions and the judiciary branch were included in the “Other” category. There were no respondents from private foundations, youth groups, and faith-based groups. 4 World Bank Group Country Opinion Survey 2016: Georgia III. Demographics of the Sample (continued) Area of Primary Specialization 5 World Bank Group Country Opinion Survey 2016: Georgia III. Demographics of the Sample (continued) Geographic Locations  Geographic location comparisons can be found in Appendix C (page 84). Exposure to Agencies within the World Bank Group 6 World Bank Group Country Opinion Survey 2016: Georgia III. Demographics of the Sample (continued) Familiarity with the World Bank Group  Year comparison: Respondents in this year’s Country Survey and the FY’13 Country Survey had statistically similar levels of familiarity with the WBG (weighted mean in FY’16 = 7.0; weighted mean in FY’13 = 7.1)1.  Respondents’ levels of familiarity with the WBG were significantly, strongly correlated with their ratings of the WBG’s overall effectiveness in Georgia, and significantly, moderately correlated with the extent to which the WBG plays a relevant role in development in Georgia, and the extent to which the WBG contributes to the country’s development results. 1 Please refer to Appendix E (page 93) for more details on weighting. The means in the chart were calculated based on un-weighted data. 7 World Bank Group Country Opinion Survey 2016: Georgia IV. General Issues Facing Georgia Headed in the Right Direction  Stakeholder groups: In this year’s Country Survey, most respondents across stakeholder groups indicated that Georgia is headed in the right direction, whereas respondents from CSOs were least positive about the prospect of Georgia. 8 World Bank Group Country Opinion Survey 2016: Georgia IV. General Issues Facing Georgia (continued) Development Priority  Year comparison: Respondents in the previous FY’13 Country Survey indicated that the most important development priorities in Georgia were “education” (43%), “economic growth” (31%), and “job creation/employment” (30%). 9 World Bank Group Country Opinion Survey 2016: Georgia IV. General Issues Facing Georgia (continued) What Would Contribute Most to Reducing Poverty  Year comparison: In the previous FY’13 Country Survey, respondents indicated that the greatest contributors to poverty reduction in Georgia were “economic growth” (56%) and “job creation/employment” (43%). 10 World Bank Group Country Opinion Survey 2016: Georgia IV. General Issues Facing Georgia (continued) Factors Contributing to “Shared Prosperity”  Year comparison: In the previous FY’13 Country Survey, respondents indicated that the greatest contributors to “shared prosperity” in Georgia were “a growing middle class” (52%), “consistent economic growth” (38%), “better entrepreneurial opportunities” (30%), and “education and training that better ensure job opportunity” (27%). 11 World Bank Group Country Opinion Survey 2016: Georgia IV. General Issues Facing Georgia (continued) Gap between the Rich and the Poor Global Climate Change 12 World Bank Group Country Opinion Survey 2016: Georgia V. Overall Attitudes toward the World Bank Group Attributing Failed/Slow Reform Efforts  Year comparison: Respondents in the previous FY’13 Country Survey most often attributed failed or slow World Bank assisted reform efforts to that “there is not an adequate level of citizen/civil society participation” (36%). 13 World Bank Group Country Opinion Survey 2016: Georgia V. Overall Attitudes toward the World Bank Group (continued) As noted in the “Methodology” section, the indicator questions referred to throughout the survey report are questions that are asked in every country that engages in the Country Opinion Survey. These will be aggregated for the World Bank Group’s annual Corporate Scorecard. The World Bank Group’s Overall Effectiveness2 (Indicator Question) Achieving Development Results (Indicator Question) WBG Staff Preparedness 2 All means presented in the charts on this page were calculated based on weighted data from FY’16 and FY’13. 14 World Bank Group Country Opinion Survey 2016: Georgia V. Overall Attitudes toward the World Bank Group (continued) The World Bank and the IFC Working Together  Only those stakeholders who responded “Yes” to the question “Do your projects involve both the World Bank and the IFC?” provided their views on the working relationship between the World Bank and the IFC. 15 World Bank Group Country Opinion Survey 2016: Georgia V. Overall Attitudes toward the World Bank Group (continued) Overall Ratings for Indicator Questions by Stakeholder Groups  Stakeholder groups: Respondents across stakeholder groups gave statistically similar overall ratings for the twenty six indicator questions. Responses for individual indicator questions by stakeholder groups can be found in Appendix B (see page 61). 16 World Bank Group Country Opinion Survey 2016: Georgia V. Overall Attitudes toward the World Bank Group (continued) Greatest Value  Year comparison: Respondents in the previous FY’13 Country Survey indicated that the World Bank‘s greatest value to Georgia was its “financial resources”: “investment lending” (69%) and “policy based lending/budget support to the Government” (45%). 17 World Bank Group Country Opinion Survey 2016: Georgia V. Overall Attitudes toward the World Bank Group (continued) Most Effective Instruments in Reducing Poverty  Year comparison: Respondents in the previous FY’13 Country Survey indicated that the most effective World Bank’s instrument in reducing poverty in Georgia was “investment lending” (69%). 18 World Bank Group Country Opinion Survey 2016: Georgia V. Overall Attitudes toward the World Bank Group (continued) Greatest Weakness  Year comparison: Respondents in the previous FY’13 Country Survey indicated that the World Bank’s greatest weaknesses in its work in Georgia were “not enough public disclosure of its work” (32%) and “not willing to honestly criticize policies and reform efforts in the country” (32%). 19 World Bank Group Country Opinion Survey 2016: Georgia VI. Sectoral Effectiveness Effectiveness of WBG’s Support in Sectoral Areas: Year Comparison3 3 All means presented in this chart are calculated based on weighted data. See Appendix E for details. 20 World Bank Group Country Opinion Survey 2016: Georgia VI. Sectoral Effectiveness (continued) Effectiveness of WBG’s Support in Sectoral Areas: Collaboration4 4 Note in the Appendix on the sectoral effectiveness (Appendix A, page 54) that primarily informed stakeholders responded to this question. Respondents were given the option of “don’t know” if they did not have exposure to the WBG’s work in certain development areas. 21 World Bank Group Country Opinion Survey 2016: Georgia VI. Sectoral Effectiveness (continued) The WBG Promoting Private Public Partnerships Helping the Poorest 22 World Bank Group Country Opinion Survey 2016: Georgia VI. Sectoral Effectiveness (continued) Drivers of Effectiveness To determine the key drivers of respondents’ ratings of the World Bank Group’s overall effectiveness and ratings of its ability to help achieve development results in Georgia, bivariate correlational analyses were conducted using respondents’ ratings of the thirty five specific areas of effectiveness. Correlational analyses, however, are not able to tell us exactly what is causing respondents’ ratings of the World Bank Group’s overall effectiveness or ratings of its ability to help achieve development results. Rather, these analyses tell us that as ratings of effectiveness in one area increase, respondents’ ratings of the WBG’s overall effectiveness increase, or as ratings of effectiveness in one area increase, ratings of the WBG’s ability to help achieve development results increase. Thus, it can be inferred that respondents’ perceptions of effectiveness in one specific area are related to, or drive, respondents’ perceptions of the WBG’s overall effectiveness or perceptions of the WBG’s ability to help achieve development results.  Overall Effectiveness: Those specific areas with the highest Pearson Product-Moment correlations were determined to be the most closely related to perceptions of the WBG’s overall effectiveness, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the WBG’s overall effectiveness in Georgia. The areas determined to be key drivers from these analyses were:  The WBG’s effectiveness at social protection;  The WBG’s effectiveness at law and justice; and  The WBG’s effectiveness at information and communications technology.  Achieving Development Results: Those specific areas with the highest Pearson Product- Moment correlations were determined to be the most closely related to perceptions of the WBG’s ability to help achieve development results in Georgia, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the WBG’s ability to help achieve development results. The areas determined to be key drivers from these analyses were:  The WBG’s effectiveness at social protection;  The WBG’s effectiveness at economic growth; and  The WBG’s effectiveness at regulatory framework. 23 World Bank Group Country Opinion Survey 2016: Georgia VII. How the World Bank Group Operates The World Bank Group’s Work in Georgia: Year Comparison5 The World Bank Group’s Work in Georgia: Collaboration 5 Means in the chart were calculated based on weighted data. 24 World Bank Group Country Opinion Survey 2016: Georgia VII. How the World Bank Group Operates (continued) Overall Perceptions: Year Comparison6  Year comparison: As indicated in the chart, respondents in this year’s Country Survey had significantly lower levels of agreement with several statements below compared to respondents in the FY’13 Country Survey. 6 Means in the chart were calculated based on weighted data. 25 World Bank Group Country Opinion Survey 2016: Georgia VII. How the World Bank Group Operates (continued) Overall Perceptions: Collaboration 26 World Bank Group Country Opinion Survey 2016: Georgia VII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner: Year Comparison7 7 Means in the chart were calculated based on weighted data. 27 World Bank Group Country Opinion Survey 2016: Georgia VII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner: Collaboration 28 World Bank Group Country Opinion Survey 2016: Georgia VII. How the World Bank Group Operates (continued) Internal Measuring and Monitoring 29 World Bank Group Country Opinion Survey 2016: Georgia VIII. World Bank Group’s Knowledge and Instruments Frequency of Consulting WBG Knowledge Work and Activities8  Stakeholder groups: In this year’s Country Survey, respondents from the Office of the President/Prime Minister/Minister and PMUs/consultants on WBG-supported projects indicated the most frequent usage of the WBG’s knowledge work and activities compared to respondents from other stakeholder groups. 8 Percentages in the chart were calculated based on weighted data. 30 World Bank Group Country Opinion Survey 2016: Georgia VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Georgia’s Knowledge Needs9 (Indicator Question) Contribution of the WBG’s Knowledge Work and Activities (Indicator Question) Technical Quality of the WBG’s Knowledge Work and Activities (Indicator Question) 9 All means in the charts on this page were calculated based on weighted data. 31 World Bank Group Country Opinion Survey 2016: Georgia VIII. World Bank Group’s Knowledge and Instruments (continued) Qualities of the WBG’s Knowledge Work and Activities10 10 Means in the chart were calculated based on weighted data. 32 World Bank Group Country Opinion Survey 2016: Georgia VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Georgia’s Needs for Financial Instruments11 (Indicator Question) 11 Means in the chart were calculated based on weighted data. 33 World Bank Group Country Opinion Survey 2016: Georgia IX. The Future Role of the World Bank Group in Georgia Making the World Bank Group of Greater Value  Year comparison: Respondents in the previous FY’13 Country Survey indicated that the World Bank should “improve the quality of its experts as related to Georgia’s specific challenges” (34%), “offer more innovative financial products” (29%), and “reduce the complexity of obtaining World Bank financing” (27%) to make itself of greater value in Georgia. 34 World Bank Group Country Opinion Survey 2016: Georgia IX. The Future Role of the WBG in Georgia (continued) The World Bank Group Should Collaborate More with …  Year comparison: Respondents in the previous FY’13 Country Survey indicated that the World Bank should work more with “private sector” (48%), “local government” (35%), “NGOs” (33%), and “academia/think tanks/research institutes” (26%) to ensure better development results in Georgia. 35 World Bank Group Country Opinion Survey 2016: Georgia IX. The Future Role of the WBG in Georgia (continued) Where the World Bank Group Should Focus its Resources  Year comparison: Respondents in the previous FY’13 Country Survey indicated that the World Bank should focus its resources on “education” (36%) and “agriculture and rural development” (28%). 36 World Bank Group Country Opinion Survey 2016: Georgia IX. The Future Role of the WBG in Georgia (continued) Future Combination of the WBG Services 37 World Bank Group Country Opinion Survey 2016: Georgia X. Communication and Outreach Note: When considering the World Bank Group’s future outreach with key constituencies, please see Appendix B (page 61) for all responses by stakeholder groups. General Information Sources  Year comparison: Respondents in the previous FY’13 Country Survey indicated that they got most of their information about economic and social development issues in Georgia from “Internet” (81%). 38 World Bank Group Country Opinion Survey 2016: Georgia X. Communication and Outreach (continued) Preferred Information Sources  Year comparison: Respondents in the previous FY’13 Country Survey indicated that they would prefer to receive information from the World Bank through “World Bank seminars/workshops/conferences” (43%) and “World Bank website” (42%). 39 World Bank Group Country Opinion Survey 2016: Georgia X. Communication and Outreach (continued) Access to Information12  Year comparison: This year’s respondents were significantly less aware of the WBG’s Access to Information Policies compared to respondents in the FY’13 Country Survey. Access to the Internet  All respondents in this year’s Country Survey indicated that they had access to the Internet. 12 Percentages presented in this chart were calculated based on weighted data. 40 World Bank Group Country Opinion Survey 2016: Georgia X. Communication and Outreach (continued) The WBG Website Usage13 Use of the WBG’s Social Media Channels 13 Percentages presented in this chart were calculated based on weighted data. 41 World Bank Group Country Opinion Survey 2016: Georgia XI. Appendices A. Responses to All Questions across All Respondents...................... 43 B. Responses to All Questions by Stakeholder Groups ...................... 59 C. Responses to Indicator Questions by Geographic Location........... 82 D. Responses to Selected Questions by Level of Collaboration with the World Bank Group ........................................................................ 84 E. Responses to Selected Questions by Year..................................... 91 F. Indicator Questions as a Function of Exposure to the WBG .......... 97 G. WBG Country Opinion Survey FY16 – Georgia Questionnaire ...... 98 Georgia 42 World Bank Group Country Opinion Survey 2016: Georgia Appendix A: Responses to All Questions across All Respondents (N=166) All rating scale questions are presented with the total number of respondents that provided a rating (N), the number of respondents who indicated that they “Don’t know” (DK), the mean rating across all respondents (Mean), and the standard deviation of this mean (SD). Indicator questions are noted with an asterisk (*). A. General Issues Facing Georgia Percentage of Respondents 1. In general would you say that Georgia is headed in ... ? (N=156) The right direction 84.0% The wrong direction 5.1% Not sure 10.9% 2. Listed below are a number of development priorities in Georgia. Please identify which of the following you consider the most important Percentage of Respondents development priorities in Georgia? (Choose no more than THREE) (Responses Combined; N=162) Education 45.1% Economic growth 34.6% Public sector governance/reform (i.e., government effectiveness, public financial 23.5% management, public expenditure, fiscal system reform) Job creation/employment 22.2% Global/regional integration 22.2% Private sector development 21.6% Foreign direct investment 15.4% Poverty reduction 15.4% Agriculture and rural development 14.8% Municipal, urban and regional development 10.5% Law and justice (e.g., judicial system) 9.3% Tourism 7.4% Social protection (e.g., pensions, targeted social assistance) 6.2% Trade and exports 6.2% Food security 5.6% Financial markets 4.9% Transport (e.g., roads, bridges, transportation) 4.3% Equality of opportunity (i.e., equity) 4.3% Health 4.3% Energy 3.7% Environmental sustainability 3.1% Urban development 2.5% Gender equity 1.9% Youth development 1.9% Information and communications technology 1.9% Waste management 1.2% Crime and violence 0.6% Regulatory framework 0.6% Natural resource management (e.g., oil, gas, mining) 0.6% Internally displaced persons (housing, social inclusion) 0.6% Climate change (e.g., mitigation, adaptation) 0.6% Water and sanitation 0.0% Anti corruption 0.0% Communicable/non-communicable diseases 0.0% Disaster management 0.0% 43 World Bank Group Country Opinion Survey 2016: Georgia A. General Issues Facing Georgia (continued) 3. The World Bank Group has committed itself to twin goals: ending extreme poverty by 2030 and boosting shared prosperity. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing Percentage of Respondents poverty in Georgia? (Choose no more than THREE) (Responses Combined; N=165) Economic growth 57.0% Education 49.1% Job creation/employment 33.9% Private sector development 28.5% Agriculture and rural development 21.2% Foreign direct investment 19.4% Municipal, urban and regional development 13.9% Social protection (e.g., pensions, targeted social assistance) 10.9% Tourism 9.7% Public sector governance/reform (i.e., government effectiveness, public financial 6.7% management, public expenditure, fiscal system reform) Equality of opportunity (i.e., equity) 6.1% Health 5.5% Global/regional integration 4.8% Law and justice (e.g., judicial system) 4.8% Trade and exports 4.8% Internally displaced persons (housing, social inclusion) 4.2% Youth development 3.0% Information and communications technology 2.4% Energy 2.4% Environmental sustainability 1.8% Urban development 1.2% Regulatory framework 1.2% Anti corruption 1.2% Financial markets 1.2% Food security 1.2% Climate change (e.g., mitigation, adaptation) 0.6% Gender equity 0.6% Transport (e.g., roads, bridges, transportation) 0.6% Communicable/non-communicable diseases 0.6% Water and sanitation 0.0% Crime and violence 0.0% Waste management 0.0% Natural resource management (e.g., oil, gas, mining) 0.0% Disaster management 0.0% 44 World Bank Group Country Opinion Survey 2016: Georgia A. General Issues Facing Georgia (continued) 4. The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country , which of the following TWO best illustrate how this would be achieved in Georgia? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=140) Consistent economic growth 56.4% Education and training that better ensure job opportunity 33.6% Better entrepreneurial opportunities (i.e., to start small and medium sized 29.3% businesses) A growing middle class 26.4% Better employment opportunities for young people 13.6% Greater access to micro-finance for the poor 9.3% More reliable social safety net 8.6% Better opportunity for the poor who live in rural areas 7.1% Greater voice and participation for citizens to help ensure greater accountability 4.3% Greater access to health and nutrition for citizens 3.6% Better quality public services 1.4% Other 1.4% Better employment opportunities for women 0.7% Better opportunity for the poor who live in urban areas 0.0% Greater equity of fiscal policy 0.0% 5. Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem or not a problem at all in Georgia? Percentage of Respondents (Select only ONE response) (N=162) A very big problem 40.1% A moderately big problem 46.3% A small problem 10.5% Not a problem at all 2.5% Don't know 0.6% 6. In your view, is global climate change a very serious problem, somewhat Percentage of Respondents serious, not too serious, or not a problem? (Select only ONE response) (N=163) A very serious problem 41.7% A somewhat serious problem 49.1% Not too serious problem 7.4% Not a problem 1.8% Don't know 0.0% 45 World Bank Group Country Opinion Survey 2016: Georgia B. Overall Attitudes toward the World Bank Group Familiarity N DK Mean SD 1. How familiar are you with the work of the World Bank Group in 165 0 7.09 2.11 Georgia? (1-Not familiar at all, 10-Extremely familiar) Effectiveness* N DK Mean SD 2. Overall, please rate your impression of the World Bank Group’s 148 17 7.66 1.89 effectiveness in Georgia. (1-Not effective at all, 10-Very effective) Staff Preparedness N DK Mean SD 3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Georgia solve its most 134 29 8.17 1.59 complicated development challenges? (1-To no degree at all, 10-To a very significant degree) 46 World Bank Group Country Opinion Survey 2016: Georgia B. Overall Attitudes toward the World Bank Group (continued) 4. When thinking about how the World Bank Group can have the most impact on development results in Georgia, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and Percentage of Respondents knowledge services) in Georgia? (Choose no more than THREE) (Responses Combined; N=166) Economic growth 45.8% Education 38.6% Job creation/employment 25.9% Agriculture and rural development 24.1% Private sector development 19.9% Transport (e.g., roads, bridges, transportation) 19.9% Municipal, urban and regional development 19.9% Public sector governance/reform (i.e., government effectiveness, public financial 16.3% management, public expenditure, fiscal system reform) Foreign direct investment 13.9% Poverty reduction 12.0% Health 6.6% Tourism 5.4% Global/regional integration 5.4% Trade and exports 5.4% Law and justice (e.g., judicial system) 5.4% Energy 4.8% Social protection (e.g., pensions, targeted social assistance) 4.8% Regulatory framework 4.2% Financial markets 4.2% Environmental sustainability 3.6% Equality of opportunity (i.e., equity) 3.0% Youth development 3.0% Information and communications technology 3.0% Water and sanitation 1.2% Internally displaced persons (housing, social inclusion) 1.2% Gender equity 0.6% Urban development 0.6% Food security 0.6% Communicable/non-communicable diseases 0.6% Crime and violence 0.0% Climate change (e.g., mitigation, adaptation) 0.0% Natural resource management (e.g., oil, gas, mining) 0.0% Waste management 0.0% Anti corruption 0.0% Disaster management 0.0% 47 World Bank Group Country Opinion Survey 2016: Georgia B. Overall Attitudes toward the World Bank Group (continued) 5. When thinking about the World Bank Group’s role, which Percentage of Respondents (N=119) activity do you believe is of greatest VALUE and which activity Greatest 2nd Greatest is of second greatest value in Georgia? Value Value Combined Financial resources 43.0% 10.9% 53.9% Policy advice, studies, analyses 24.0% 10.1% 34.1% Help to bring discipline/effective supervision to implementation of 9.0% 16.8% 25.8% investment projects Technical assistance 8.0% 17.6% 25.6% Mobilizing third party financial resources 3.0% 9.2% 12.2% Donor coordination 1.0% 10.9% 11.9% Linkage to non-Bank expertise (i.e., South-South knowledge 3.0% 8.4% 11.4% sharing) Data and statistics 5.0% 5.9% 10.9% Capacity development 3.0% 7.6% 10.6% Other 0.0% 1.7% 1.7% Convening/facilitating 0.0% 0.8% 0.8% 6. Which of the following do you identify as the World Bank Group’s greatest Percentage of Respondents WEAKNESSES in its work in Georgia? (Choose no more than TWO) (Responses Combined; N=156) Not collaborating enough with stakeholders outside the Government 26.3% World Bank Group’s processes too slow (e.g., too bureaucratic in its operational 25.0% policies and procedures) Not enough public disclosure of its work 22.4% Don’t know 21.2% World Bank Group’s processes too complex 13.5% Not willing to honestly criticize policies and reform efforts in the country 10.3% Not adequately sensitive to political/social realities in Georgia 9.0% Arrogant in its approach 5.8% Staff too inaccessible 4.5% Not exploring alternative policy options 4.5% Its advice and strategies do not lend themselves to practical problem solving 3.8% Too influenced by developed countries 3.8% Other 2.6% Not aligned with other donors’ work 1.3% Imposing technocratic solutions without regard to political realities 0.6% The credibility of its knowledge/data 0.6% Not aligned with country priorities 0.6% Not client focused 0.0% 48 World Bank Group Country Opinion Survey 2016: Georgia B. Overall Attitudes toward the World Bank Group (continued) 7. Which World Bank Group’s instruments do you believe are the MOST effective Percentage of Respondents in reducing poverty in Georgia? (Choose no more than TWO) (Responses Combined; N=164) Investment lending (financing specific projects) 72.0% Technical assistance (advice, best practice, international experience, etc.) 36.6% Capacity development 22.6% Knowledge products/services (analytical work, studies, surveys, etc.) 20.1% Multi-sectoral approaches 19.5% Policy based lending/budget support to the Government 12.2% Trust Fund management 4.3% Don’t know 4.3% Other 0.6% 8. To what extent do you believe that the World Bank Group’s work and support Percentage of Respondents help the poorest in Georgia? (Select only ONE response) (N=161) To a fully sufficient degree 1.2% To a somewhat sufficient degree 42.2% To a somewhat insufficient degree 35.4% To a very insufficient degree 6.2% Don't know 14.9% 9. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in Percentage of Respondents your country? (Choose no more than TWO) (Responses Combined; N=165) Private sector 47.9% Local Government 33.9% Academia/think tanks/research institutes 20.6% NGOs/Community Based Organizations 20.0% Parliament 16.4% Donor community 16.4% Beneficiaries 15.2% Media 7.3% Youth/university groups 7.3% Other 3.6% Foundations 2.4% Don’t know 1.2% To what extent do you agree with the following statements about the World Level of Agreement Bank Group’s work in Georgia? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 10. Overall the World Bank Group currently plays a relevant role in development 152 9 7.73 1.78 in Georgia* 11. The World Bank Group’s work is aligned with what I consider the 151 9 7.40 1.84 development priorities for Georgia* 49 World Bank Group Country Opinion Survey 2016: Georgia B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Degree Georgia, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 12. Responsiveness to needs* 138 18 7.13 1.74 13. Flexibility (in terms of the institution’s products and services)* 131 21 6.47 1.99 14. Flexibility (in terms of changing country circumstances)* 133 20 6.41 2.02 15. Being inclusive* 129 24 6.84 2.07 16. Openness (sharing data and other information)* 140 13 7.49 2.03 17. Collaboration with the Government* 143 14 8.36 1.45 18. The speed in which it gets things accomplished on the ground* 124 27 6.85 2.01 19. Ease of access to the people at the World Bank Group who are making decisions 128 24 7.57 2.05 important to my work* 20. Collaboration with civil society* 124 30 6.90 2.18 21. Staff accessibility* 133 20 7.32 2.10 22. Collaboration with other donors and development partners* 119 37 7.58 1.78 23. Collaboration with the private sector* 118 37 6.80 2.01 24. Straightforwardness and honesty* 127 26 8.02 1.77 25. Treating clients and stakeholders in Georgia with respect* 130 24 8.38 1.68 26. Being a long-term partner* 140 16 8.57 1.75 27. When World Bank Group assisted reform efforts fail or are slow to take place, Percentage of Respondents which of the following would you attribute to? (Choose no more than TWO) (Responses Combined; N=150) There is not an adequate level of citizen/civil society participation 28.0% The World Bank Group works too slowly 22.0% Reforms are not well thought out in light of country challenges 21.3% The Government works inefficiently 21.3% The World Bank Group is not sensitive enough to political/social realities on the 20.0% ground Lack of/inadequate levels of capacity in Government 19.3% Poor donor coordination 18.7% Political pressures and obstacles 8.7% The World Bank Group does not do adequate follow through/follow-up 7.3% Other 5.3% 50 World Bank Group Country Opinion Survey 2016: Georgia C. World Bank Group’s Effectiveness and Results 1. In your opinion, how IMPORTANT is it for the World Bank Group to be Importance involved in the following areas of development in Georgia? (1-Not important at all, 10-Very important) N DK Mean SD 1. Crime and violence 129 21 4.83 2.82 2. Financial markets 148 8 8.24 2.00 3. Transport (e.g., roads, bridges, transportation) 156 4 8.62 1.64 4. Anti corruption 141 13 6.46 2.56 5. Law and justice (e.g., judicial system) 142 13 6.94 2.50 6. Urban development 150 7 8.14 1.93 7. Environmental sustainability 148 7 8.03 1.84 8. Trade and exports 149 7 8.04 1.91 9. Information and communications technology 148 9 7.54 2.26 10. Poverty reduction 154 5 8.68 1.80 11. Gender equity 144 9 6.53 2.58 12. Private sector development 156 4 8.67 1.75 13. Foreign direct investment 154 4 8.91 1.47 14. Water and sanitation 148 8 7.43 2.15 15. Regulatory framework 146 8 7.42 2.06 16. Economic growth 155 4 8.97 1.38 17. Energy 149 6 7.95 1.90 18. Disaster management 143 10 6.75 2.37 19. Public sector governance/reform (i.e., government effectiveness, 151 7 8.12 2.00 public financial management, public expenditure, fiscal system reform) 20. Job creation/employment 152 6 7.69 2.40 21. Communicable/non-communicable diseases 137 14 5.96 2.44 22. Equality of opportunity (i.e., equity) 144 10 6.92 2.47 23. Social protection (e.g., pensions, targeted social assistance) 147 7 6.78 2.46 24. Agriculture and rural development 155 5 8.03 2.07 25. Global/regional integration 149 6 8.07 1.82 26. Food security 148 9 6.77 2.34 27. Natural resource management (e.g., oil, gas, mining) 148 7 6.76 2.36 28. Health 147 7 7.21 2.22 29. Climate change (e.g., mitigation, adaptation) 149 7 7.23 2.35 30. Municipal, urban and regional development 154 6 8.45 1.54 31. Education 153 6 8.61 1.85 32. Internally displaced persons (housing, social inclusion) 147 8 7.14 2.37 33. Youth development 149 5 7.09 2.44 34. Tourism 156 4 7.90 2.05 35. Waste management 147 9 7.54 2.11 51 World Bank Group Country Opinion Survey 2016: Georgia C. World Bank Group’s Effectiveness and Results (continued) 2. How EFFECTIVE do you believe the World Bank Group is in terms of the Effectiveness work it does in the following areas of development in Georgia? (1-Not effective at all, 10-Very effective) N DK Mean SD 1. Gender equity 65 91 6.35 1.88 2. Information and communications technology 73 81 6.77 2.04 3. Transport (e.g., roads, bridges, transportation) 119 40 8.18 1.67 4. Crime and violence 53 105 5.98 2.29 5. Law and justice (e.g., judicial system) 66 91 6.50 2.43 6. Urban development 103 52 7.18 1.93 7. Environmental sustainability 89 65 6.89 2.03 8. Regulatory framework 82 71 7.00 1.97 9. Communicable/non-communicable diseases 60 90 6.45 2.30 10. Poverty reduction 113 40 6.83 2.02 11. Anti corruption 73 80 6.67 2.40 12. Private sector development 100 55 6.95 2.14 13. Foreign direct investment 99 57 7.18 2.22 14. Water and sanitation 83 71 7.14 2.07 15. Trade and exports 80 70 7.05 1.79 16. Economic growth 112 43 7.47 2.12 17. Health 85 70 6.89 2.30 18. Disaster management 53 98 5.83 2.42 19. Public sector governance/reform (i.e., government effectiveness, public 102 49 7.25 2.11 financial management, public expenditure, fiscal system reform) 20. Job creation/employment 95 61 6.39 2.09 21. Financial markets 93 61 6.61 2.48 22. Equality of opportunity (i.e., equity) 74 79 6.50 2.30 23. Energy 86 68 7.40 1.75 24. Agriculture and rural development 98 59 7.17 2.05 25. Global/regional integration 80 74 6.95 1.94 26. Food security 57 94 6.33 2.11 27. Education 103 52 6.59 2.36 28. Social protection (e.g., pensions, targeted social assistance) 81 71 6.31 2.63 29. Climate change (e.g., mitigation, adaptation) 65 86 6.22 2.11 30. Municipal, urban and regional development 102 52 7.26 1.77 31. Natural resource management (e.g., oil, gas, mining) 64 90 6.20 2.20 32. Internally displaced persons (housing, social inclusion) 84 69 6.49 2.59 33. Youth development 61 92 6.11 2.33 34. Tourism 85 70 7.07 2.19 35. Waste management 69 83 7.00 2.07 52 World Bank Group Country Opinion Survey 2016: Georgia C. World Bank Group’s Effectiveness and Results (continued) Achieving Development Results* N DK Mean SD 3. To what extent does the World Bank Group’s work help to achieve development results in Georgia? (1-To no degree at all, 10-To a very significant 151 14 7.70 1.72 degree) To what extent do you agree with the following statements about the World Bank Group in Georgia? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 4. The World Bank Group’s financial instruments (i.e., investment lending, 152 14 7.66 1.80 Development Policy Loan, Trust Funds, etc.) meet the needs of Georgia* 5. The World Bank Group meets Georgia’s needs for knowledge services (e.g., 143 19 7.35 1.97 research, analysis, data, technical assistance)* Measuring and Correcting Work N DK Mean SD 6. To what extent do you believe the World Bank Group measures and corrects its work in real time in Georgia? (1-To no degree at all, 10-To a very significant 125 41 7.23 1.96 degree) D. The World Bank Group’s Knowledge Work and Activities 1. How frequently do you consult World Bank Group’s knowledge work and Percentage of Respondents activities in the work you do? (N=162) Weekly 9.3% Monthly 15.4% A few times a year 47.5% Rarely 24.1% Never 3.7% In Georgia, to what extent do you believe that the World Bank Group’s Degree knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 2. Are timely 132 21 7.20 2.03 3. Include appropriate level of stakeholder involvement during preparation 128 28 7.09 1.96 4. Lead to practical solutions 134 24 7.30 1.94 5. Are accessible (well written and easy to understand) 141 17 7.56 1.99 6. Are source of relevant information on global good practices 137 21 7.80 1.93 7. Are adequately disseminated 131 24 6.94 2.27 8. Are translated enough into local language 109 47 6.70 2.50 9. Are adaptable to Georgia’s specific development challenges and country 142 16 7.04 2.03 circumstances* Overall Evaluations N DK Mean SD 10. Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make to development results in your country?* 158 8 8.73 1.42 (1-Not significant at all, 10-Very significant) 11. Overall, how would you rate the technical quality of the World Bank Group’s knowledge work and activities?* (1-Very low technical quality, 10-Very high 144 21 8.22 1.54 technical quality) 53 World Bank Group Country Opinion Survey 2016: Georgia E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 1. The World Bank Group disburses funds promptly 104 54 6.41 2.01 2. The World Bank Group effectively monitors and evaluates the projects and 131 30 7.57 1.79 programs it supports 3. The World Bank Group’s approvals and reviews are done in a timely fashion 112 46 6.46 2.31 4. The World Bank Group’s “Safeguard Policy” requirements are reasonable 81 77 7.54 1.92 5. The World Bank Group’s conditions on its lending are reasonable 92 66 7.66 1.91 6. The World Bank Group takes decisions quickly in Georgia* 120 36 6.36 2.16 7. Working with the World Bank Group increases Georgia’s institutional capacity 141 16 8.11 1.86 8. Where country systems (e.g., procurement, financial management, etc.) are 104 54 7.71 1.73 adequate, the World Bank Group makes appropriate use of them* 9. The World Bank Group provides effective implementation support (i.e., 122 38 8.08 1.74 supervision of projects) WBG Promoting PPP in Georgia N DK Mean SD 10. To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public partnerships in Georgia? (1-To no degree at 144 20 8.04 1.78 all, 10-To a very significant degree) 11. Which of the following best describes the World Bank Group’s support in Percentage of Respondents Georgia? (Select only ONE response) (N=165) The World Bank Group is sufficiently selective and focuses on the most important 34.5% development challenges in Georgia The World Bank Group is not sufficiently selective in Georgia, and it is involved in too 46.1% many areas of development Don't know 19.4% F. The Future Role of the World Bank Group in Georgia 1. Which of the following SHOULD the World Bank Group do to make itself of Percentage of Respondents greater value in Georgia? (Choose no more than TWO) (Responses Combined; N=165) Increase the level of capacity development in the country 29.7% Offer more innovative financial products 21.8% Reduce the complexity of obtaining World Bank Group financing 21.8% Reach out more to groups outside of Government 20.6% Ensure greater selectivity in its work 15.2% Improve the competitiveness of its financing compared to markets (e.g., cost, 14.5% timeliness, other terms) Work faster 14.5% Collaborate more effectively with Government clients (e.g., national, state, local) 14.5% Offer more innovative knowledge services 13.3% Provide more adequate data/knowledge/statistics/figures on Georgia’s economy 9.7% Improve the quality of its experts as related to Georgia’s specific challenges 9.1% Increase availability of Reimbursable Advisory Services (RAS) 3.6% Other 3.0% 54 World Bank Group Country Opinion Survey 2016: Georgia F. The Future Role of the World Bank Group in Georgia (continued) 2. When considering the combination of services that the World Bank Group offers in Georgia, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more Percentage of Respondents of in Georgia? (Select only ONE response) (N=156) Financial services 42.3% Knowledge products 29.5% The combination is appropriate for Georgia 22.4% Don't know 3.2% Convening services 2.6% None of the above 0.0% G. Communication and Information Sharing 1. How do you get most of your information about economic and social Percentage of Respondents development issues in Georgia? (Choose no more than TWO) (Responses Combined; N=165) Internet 77.0% Local television 44.2% Social media (e.g., blogs, Facebook, Twitter, YouTube, Flickr) 40.6% Periodicals 9.1% International newspapers 6.1% International television 6.1% Local newspapers 5.5% Other 4.8% Local radio 0.6% International radio 0.6% 2. How would you prefer to receive information from the World Bank Group? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=166) Direct contact with World Bank Group (i.e., face to face meetings/discussions) 46.4% World Bank Group’s website 33.7% World Bank Group’s seminars/workshops/conferences 32.5% e-Newsletters 29.5% Social media (e.g., blogs, Facebook, Twitter, YouTube, Flickr) 25.9% World Bank Group’s publications and other written materials 20.5% Mobile phones 2.4% Other 1.8% 3. Are you aware of the World Bank Group's Access to Information Policies under which the World Bank Group discloses any information in its possession that is Percentage of Respondents not on a list of exceptions? (N=156) Yes 23.7% No 76.3% 55 World Bank Group Country Opinion Survey 2016: Georgia G. Communication and Information Sharing (continued) 4. If yes, from which of the following sources did you learn about the World Bank Percentage of Respondents Group’s Access to Information Policies? (Select only ONE response) (N=36) World Bank Group's website 52.8% World Bank Group's seminars/workshops/conferences 16.7% Colleagues/Friends/Peer organizations 16.7% News/Media 8.3% Other 5.6% World Bank Group’s e-Newsletters 0.0% 5. Have you requested information from the World Bank Group on its activities Percentage of Respondents in the past year? (N=150) Yes 18.7% No 81.3% Percentage of Respondents 6. Were you able to obtain this information? (N=26) Yes 96.2% No 3.8% Percentage of Respondents 7. Do you have access to the Internet? (N=128) Yes 100.0% No 0.0% Percentage of Respondents 8. Do you use/have you used the World Bank Group website? (N=128) Yes 82.8% No 17.2% 9. Do you currently consult the World Bank Group social media sites (e.g., blogs, Percentage of Respondents Facebook, Twitter, YouTube, Flickr)? (N=126) Yes 33.3% No 66.7% 10. Which Internet connection do you use primarily when visiting a World Bank Percentage of Respondents Group website? (N=138) High speed/WiFi 98.6% Dial-up 1.4% Please rate how much you agree with the following statements. Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 11. I find the World Bank Group’s websites easy to navigate. 124 21 7.73 1.83 12. I find the information on the World Bank Group’s websites useful . 126 18 8.44 1.51 13. The World Bank Group’s social media channels (e.g., blogs, Facebook, Twitter, 71 78 7.51 2.43 YouTube, Flickr) are valuable sources of information about the institution 14. When I need information from the World Bank Group I know how to find it 121 24 7.95 2.30 (e.g., whom to call, where to reach them, etc.) 15. The World Bank Group is responsive to my information requests and inquiries 97 45 8.21 1.88 56 World Bank Group Country Opinion Survey 2016: Georgia H. Background Information 1. Which of the following best describes your current position? Percentage of Respondents (Select only ONE response) (N=165) Employee of a Ministry, Ministerial Department or Implementation Agency 15.2% NGO/Community Based Organization 13.9% Local Government Office or Staff 11.5% Private Sector Organization 9.1% Office of Minister 7.9% Bilateral/Multilateral Agency 6.7% Media (press, radio, TV, web, etc.) 6.7% Other 5.5% Academia/Research Institute/Think Tank 4.8% Office of Parliamentarian 4.2% Financial Sector/Private Bank 4.2% Independent Government Institution (i.e., Regulatory Agency, Central 3.6% Bank/oversight institution) Office of the President, Prime Minister 3.0% Project Management Unit (PMU) overseeing implementation of project/ 2.4% Consultant/Contractor working on World Bank Group supported project/program Trade Union 0.6% Judiciary Branch 0.6% 2. Please identify the primary specialization of your work. Percentage of Respondents (Select only ONE response) (N=157) Other 26.8% Governance 15.3% Finance and markets 8.3% Education 7.6% Macroeconomics and fiscal management 7.0% Generalist (specialized in multiple sectors) 6.4% Transport and ICT 4.5% Health, nutrition, and population 3.8% Energy and extractives 3.2% Agriculture 3.2% Environment and natural resources 2.5% Social protection and labor 1.9% Public-private partnerships 1.9% Trade and competitiveness 1.9% Gender 1.9% Water 1.3% Poverty 1.3% Fragility, conflict and violence 0.6% Urban, rural, and social development 0.6% 3. Currently, do you professionally collaborate/work with the World Bank Group Percentage of Respondents (IBRD, IFC, or MIGA) in your country? (Select only ONE response) (N=159) Yes 56.6% No 43.4% 57 World Bank Group Country Opinion Survey 2016: Georgia H. Background Information (continued) 4. Which of the following agencies of the World Bank Group do you primarily Percentage of Respondents engage with in Georgia? (Select only ONE response) (N=78) The World Bank (IBRD) 55.1% The International Finance Corporation (IFC) 11.5% The Multilateral Investment Guarantee Agency (MIGA) 1.3% Other 32.1% Percentage of Respondents 5. Do your projects involve both the World Bank and the IFC? (N=126) Yes 19.8% No 80.2% 6. If yes, what was your view of how the two institutions work together in Percentage of Respondents Georgia? (Select only ONE response) (N=22) The two institutions work well together 59.1% The way the two institutions work together needs improvement 31.8% The two institutions do not work well together 0.0% Don't know 9.1% 7. Which of the following describes most of your exposure to the World Bank Percentage of Respondents Group in Georgia? (Choose no more than TWO) (Responses Combined; N=145) Collaborate as part of my professional duties 53.8% Use World Bank Group reports/data 34.5% Engage in World Bank Group related/sponsored events/activities 29.7% Use World Bank Group website for information, data, research, etc. 29.7% Observer (i.e., follow in media, discuss in informal conversations, etc.) 13.1% Percentage of Respondents 8. What’s your gender? (N=164) Female 32.9% Male 67.1% Percentage of Respondents 9. Which best represents your geographic location? (N=164) Tbilisi 83.5% Outside Tbilisi 16.5% 58 World Bank Group Country Opinion Survey 2016: Georgia Appendix B: Responses to All Questions by Stakeholder Groups14  Office of President/Prime Minister/Minister N=18  Office of Parliamentarian N=7  Employee of a Ministry/PMU/Consultant on WBG-supported Project N=29  Local Government N=19  Bilateral/Multilateral Agency N=11  Private Sector/Financial Sector/Private Bank N=22  CSO N=24  Media N=11  Academia/Research Institute/Think Tank N=8  Other N=16 A. General Issues facing Georgia In general would you say that Georgia is headed in...?* Office of Employee of a Bilateral/ Private Sector/ Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister/Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Think Tanks Other The right direction 100.0% 71.4% 92.6% 100.0% 100.0% 81.8% 50.0% 72.7% 87.5% 85.7% The wrong direction 0.0% 28.6% 0.0% 0.0% 0.0% 4.5% 4.5% 18.2% 0.0% 14.3% Not sure 0.0% 0.0% 7.4% 0.0% 0.0% 13.6% 45.5% 9.1% 12.5% 0.0% *Significantly different between stakeholder groups 14 Only 165 respondents provided information about their current positions. Therefore, only these respondents were included in the across-stakeholder analysis presented in this appendix. 59 World Bank Group Country Opinion Survey 2016: Georgia A. General Issues facing Georgia (continued) Listed below are a number of development priorities in Georgia. Please identify which of the following you consider the most important development priorities in Georgia? (Choose no more than THREE) Office of Employee of a Bilateral/ Private Sector/ Academia/ Percentage of Respondents President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Research Institute/ (Responses combined) Minister/Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Think Tanks Other Global/regional integration 47.1% 14.3% 17.2% 5.3% 10.0% 27.3% 30.4% 18.2% 37.5% 13.3% Food security 0.0% 0.0% 6.9% 10.5% 0.0% 0.0% 8.7% 9.1% 25.0% 0.0% Public sector governance/reform 47.1% 28.6% 17.2% 10.5% 30.0% 27.3% 17.4% 36.4% 37.5% 6.7% Social protection 0.0% 0.0% 10.3% 5.3% 10.0% 4.5% 8.7% 0.0% 12.5% 6.7% Gender equity 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.3% 9.1% 0.0% 6.7% Private sector development 17.6% 28.6% 13.8% 31.6% 20.0% 18.2% 17.4% 45.5% 12.5% 26.7% Foreign direct investment 11.8% 14.3% 10.3% 26.3% 20.0% 22.7% 0.0% 36.4% 12.5% 13.3% Urban development 0.0% 0.0% 0.0% 5.3% 0.0% 4.5% 0.0% 9.1% 0.0% 6.7% Tourism* 0.0% 0.0% 6.9% 26.3% 10.0% 4.5% 0.0% 0.0% 0.0% 20.0% Energy 0.0% 14.3% 3.4% 0.0% 0.0% 9.1% 4.3% 0.0% 0.0% 0.0% Job creation/employment 23.5% 28.6% 24.1% 10.5% 50.0% 27.3% 8.7% 18.2% 37.5% 20.0% Agriculture and rural development 11.8% 0.0% 20.7% 26.3% 10.0% 9.1% 13.0% 9.1% 12.5% 13.3% Financial markets 11.8% 14.3% 0.0% 5.3% 0.0% 13.6% 0.0% 0.0% 0.0% 6.7% Water and sanitation 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Environmental sustainability 0.0% 0.0% 6.9% 0.0% 0.0% 0.0% 13.0% 0.0% 0.0% 0.0% Waste management 0.0% 0.0% 3.4% 5.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Equality of opportunity 5.9% 0.0% 3.4% 5.3% 10.0% 0.0% 8.7% 0.0% 0.0% 6.7% Health 5.9% 14.3% 10.3% 0.0% 0.0% 0.0% 8.7% 0.0% 0.0% 0.0% Climate change 0.0% 0.0% 0.0% 0.0% 10.0% 0.0% 0.0% 0.0% 0.0% 0.0% Poverty reduction 5.9% 14.3% 20.7% 10.5% 10.0% 18.2% 30.4% 9.1% 0.0% 13.3% Transport 5.9% 0.0% 6.9% 0.0% 10.0% 9.1% 0.0% 0.0% 0.0% 6.7% Education 29.4% 28.6% 44.8% 47.4% 30.0% 36.4% 60.9% 54.5% 50.0% 60.0% Municipal, urban and regional development 11.8% 14.3% 10.3% 31.6% 0.0% 13.6% 8.7% 0.0% 0.0% 0.0% Trade and exports 11.8% 14.3% 6.9% 0.0% 0.0% 13.6% 4.3% 9.1% 0.0% 0.0% Crime and violence 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.3% 0.0% 0.0% 0.0% Anti corruption 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Youth development 0.0% 0.0% 3.4% 0.0% 10.0% 0.0% 4.3% 0.0% 0.0% 0.0% Law and justice 0.0% 28.6% 6.9% 5.3% 20.0% 4.5% 17.4% 9.1% 0.0% 13.3% Regulatory framework 0.0% 0.0% 3.4% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Communicable/non-communicable diseases 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Natural resource management 0.0% 0.0% 0.0% 0.0% 0.0% 4.5% 0.0% 0.0% 0.0% 0.0% Economic growth 41.2% 42.9% 37.9% 26.3% 40.0% 31.8% 26.1% 27.3% 37.5% 46.7% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Information and communications technology 0.0% 0.0% 3.4% 5.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Internally displaced persons 5.9% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 60 World Bank Group Country Opinion Survey 2016: Georgia A. General Issues facing Georgia (continued) The World Bank Group has committed itself to twin goals: ending extreme poverty by 2030 and boosting shared prosperity. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Georgia? (Choose no more than THREE) Office of Employee of a Bilateral/ Private Sector/ Academia/ Percentage of Respondents President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Research Institute/ (Responses combined) Minister/Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Think Tanks Other Water and sanitation 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Equality of opportunity* 0.0% 0.0% 6.9% 0.0% 18.2% 0.0% 20.8% 0.0% 0.0% 6.3% Municipal, urban and regional development 33.3% 0.0% 6.9% 26.3% 9.1% 19.0% 4.2% 27.3% 0.0% 6.3% Climate change 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.2% 0.0% 0.0% 0.0% Internally displaced persons 5.6% 0.0% 0.0% 10.5% 0.0% 9.5% 0.0% 9.1% 0.0% 6.3% Global/regional integration 5.6% 0.0% 0.0% 0.0% 9.1% 9.5% 4.2% 9.1% 25.0% 0.0% Gender equity 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.2% 0.0% 0.0% 0.0% Economic growth 55.6% 85.7% 65.5% 57.9% 36.4% 61.9% 50.0% 54.5% 37.5% 56.3% Urban development 0.0% 0.0% 6.9% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Regulatory framework* 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 25.0% 0.0% Social protection* 0.0% 0.0% 10.3% 10.5% 0.0% 9.5% 37.5% 0.0% 25.0% 0.0% Law and justice 5.6% 0.0% 0.0% 0.0% 9.1% 9.5% 4.2% 18.2% 0.0% 6.3% Transport 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 6.3% Youth development 0.0% 0.0% 6.9% 0.0% 18.2% 4.8% 0.0% 0.0% 0.0% 0.0% Crime and violence 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Communicable/non-communicable diseases 0.0% 0.0% 3.4% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Information and communications technology 5.6% 0.0% 6.9% 0.0% 0.0% 0.0% 0.0% 9.1% 0.0% 0.0% Anti corruption 0.0% 14.3% 0.0% 0.0% 0.0% 4.8% 0.0% 0.0% 0.0% 0.0% Education 66.7% 14.3% 58.6% 36.8% 36.4% 57.1% 54.2% 45.5% 25.0% 50.0% Foreign direct investment* 16.7% 42.9% 6.9% 42.1% 27.3% 28.6% 0.0% 45.5% 0.0% 12.5% Energy 0.0% 14.3% 0.0% 0.0% 0.0% 0.0% 8.3% 0.0% 12.5% 0.0% Public sector governance/reform 0.0% 0.0% 6.9% 5.3% 9.1% 14.3% 16.7% 0.0% 0.0% 0.0% Waste management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Private sector development 27.8% 0.0% 37.9% 31.6% 27.3% 14.3% 33.3% 18.2% 62.5% 18.8% Natural resource management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Environmental sustainability 0.0% 0.0% 6.9% 0.0% 0.0% 0.0% 4.2% 0.0% 0.0% 0.0% Health 0.0% 14.3% 3.4% 5.3% 0.0% 4.8% 8.3% 0.0% 0.0% 12.5% Agriculture and rural development 22.2% 28.6% 17.2% 26.3% 27.3% 14.3% 20.8% 9.1% 25.0% 31.3% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Job creation/employment 38.9% 42.9% 37.9% 31.6% 54.5% 23.8% 12.5% 18.2% 37.5% 62.5% Tourism 16.7% 28.6% 3.4% 15.8% 9.1% 9.5% 0.0% 18.2% 0.0% 12.5% Financial markets 0.0% 14.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 6.3% Trade and exports 0.0% 0.0% 6.9% 0.0% 0.0% 0.0% 8.3% 18.2% 12.5% 6.3% Food security 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.2% 0.0% 12.5% 0.0% *Significantly different between stakeholder groups 61 World Bank Group Country Opinion Survey 2016: Georgia A. General Issues facing Georgia (continued) The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Georgia? (Choose no more than TWO) Office of Employee of a Bilateral/ Private Sector/ Academia/ Percentage of Respondents President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Research Institute/ (Responses combined) Minister/Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Think Tanks Other Consistent economic growth 52.9% 83.3% 60.0% 68.8% 18.2% 57.9% 60.0% 57.1% 66.7% 50.0% More reliable social safety net* 0.0% 0.0% 12.0% 0.0% 36.4% 5.3% 15.0% 14.3% 0.0% 0.0% Greater access to micro-finance for the poor 5.9% 0.0% 16.0% 0.0% 18.2% 10.5% 10.0% 14.3% 16.7% 0.0% Greater voice and participation for citizens to help 0.0% 0.0% 0.0% 12.5% 9.1% 0.0% 10.0% 0.0% 16.7% 0.0% ensure greater accountability Greater access to health and nutrition for citizens 0.0% 0.0% 4.0% 0.0% 0.0% 5.3% 15.0% 0.0% 0.0% 0.0% Better entrepreneurial opportunities 52.9% 50.0% 32.0% 43.8% 18.2% 21.1% 20.0% 0.0% 16.7% 16.7% A growing middle class 11.8% 0.0% 24.0% 18.8% 27.3% 36.8% 30.0% 57.1% 0.0% 41.7% Better opportunity for the poor who live in rural areas 17.6% 0.0% 4.0% 0.0% 9.1% 10.5% 5.0% 0.0% 33.3% 0.0% Better opportunity for the poor who live in urban 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% areas Better employment opportunities for young people 11.8% 0.0% 12.0% 25.0% 18.2% 15.8% 5.0% 28.6% 0.0% 16.7% Better employment opportunities for women 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 8.3% Greater equity of fiscal policy 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Education and training that better ensure job 35.3% 66.7% 32.0% 18.8% 45.5% 36.8% 25.0% 14.3% 50.0% 41.7% opportunity Better quality public services 5.9% 0.0% 0.0% 0.0% 0.0% 0.0% 5.0% 0.0% 0.0% 0.0% Other 0.0% 0.0% 4.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 8.3% *Significantly different between stakeholder groups Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem or not a problem at all in Georgia?* (Select only ONE response) Office of Employee of a Bilateral/ Private Sector/ Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister/Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Think Tanks Other A very big problem 27.8% 50.0% 37.9% 61.1% 27.3% 33.3% 58.3% 30.0% 50.0% 25.0% A moderately big problem 72.2% 16.7% 55.2% 33.3% 54.5% 57.1% 33.3% 60.0% 25.0% 31.3% A small problem 0.0% 16.7% 6.9% 5.6% 18.2% 4.8% 4.2% 10.0% 25.0% 31.3% Not a problem at all 0.0% 0.0% 0.0% 0.0% 0.0% 4.8% 4.2% 0.0% 0.0% 12.5% Don't know 0.0% 16.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups In your view, is global climate change a very serious problem, somewhat serious, not too serious, or not a problem? (Select only ONE response) Office of Employee of a Bilateral/ Private Sector/ Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister/Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Think Tanks Other A very serious problem 55.6% 66.7% 34.5% 47.4% 36.4% 33.3% 33.3% 40.0% 50.0% 50.0% A somewhat serious problem 38.9% 16.7% 62.1% 47.4% 63.6% 38.1% 62.5% 50.0% 37.5% 37.5% Not too serious problem 5.6% 16.7% 3.4% 5.3% 0.0% 23.8% 4.2% 10.0% 0.0% 6.3% Not a problem 0.0% 0.0% 0.0% 0.0% 0.0% 4.8% 0.0% 0.0% 12.5% 6.3% Don't know 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 62 World Bank Group Country Opinion Survey 2016: Georgia B. Overall Attitudes toward the World Bank Group Office of Employee of a Bilateral/ Private Sector/ Academia/ President/Prime Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Research Institute/ Minister/Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD How familiar are you with the work of the World 18 8.28 1.53 7 7.43 1.27 29 7.28 1.89 19 7.26 1.82 11 6.91 2.34 22 6.86 2.32 24 6.13 2.29 10 6.20 2.35 8 7.00 1.60 16 7.75 2.46 Bank Group in Georgia? (1-Not familiar at all, 10-Extremely familiar) Office of Employee of a Bilateral/ Private Sector/ Academia/ President/Prime Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Research Institute/ Minister/Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the 17 8.53 1.50 6 7.50 1.05 29 7.83 1.51 18 7.89 1.84 9 8.00 2.18 18 7.50 1.54 19 6.05 2.17 10 7.30 2.67 7 8.00 1.63 14 8.21 1.85 World Bank Group’s effectiveness in Georgia.* (1-Not effective at all, 10-Very effective) *Significantly different between stakeholder groups Office of Employee of a Bilateral/ Private Sector/ Academia/ President/Prime Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Research Institute/ Minister/Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help Georgia 18 8.50 1.58 4 8.50 1.29 28 8.46 1.00 15 7.67 1.50 9 8.22 2.22 14 8.36 1.08 19 7.42 2.14 6 8.17 1.17 6 8.00 1.55 14 8.43 2.03 solve its most complicated development challenges? (1-To no degree at all, 10-To a very significant degree) 63 World Bank Group Country Opinion Survey 2016: Georgia B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Georgia, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Georgia? (Choose no more than THREE) Office of Employee of a Bilateral/ Private Sector/ Academia/ Percentage of Respondents President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Research Institute/ (Responses combined) Minister/Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Think Tanks Other Health 5.6% 0.0% 17.2% 0.0% 0.0% 4.5% 12.5% 0.0% 0.0% 6.3% Crime and violence 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Transport 11.1% 14.3% 17.2% 26.3% 36.4% 13.6% 25.0% 9.1% 37.5% 18.8% Agriculture and rural development 27.8% 0.0% 17.2% 31.6% 18.2% 27.3% 16.7% 36.4% 37.5% 31.3% Global/regional integration 5.6% 0.0% 3.4% 5.3% 9.1% 4.5% 8.3% 0.0% 25.0% 0.0% Youth development 0.0% 0.0% 6.9% 5.3% 9.1% 0.0% 4.2% 0.0% 0.0% 0.0% Job creation/employment* 44.4% 0.0% 13.8% 42.1% 9.1% 27.3% 16.7% 54.5% 25.0% 25.0% Public sector governance/reform 16.7% 0.0% 24.1% 10.5% 45.5% 13.6% 16.7% 9.1% 25.0% 0.0% Social protection 0.0% 0.0% 3.4% 0.0% 18.2% 4.5% 12.5% 0.0% 12.5% 0.0% Municipal, urban and regional development* 27.8% 14.3% 17.2% 52.6% 18.2% 18.2% 16.7% 0.0% 0.0% 12.5% Foreign direct investment* 38.9% 28.6% 10.3% 10.5% 9.1% 9.1% 4.2% 27.3% 0.0% 6.3% Education 16.7% 42.9% 44.8% 42.1% 27.3% 36.4% 41.7% 36.4% 50.0% 50.0% Energy 0.0% 14.3% 6.9% 5.3% 0.0% 4.5% 8.3% 0.0% 12.5% 0.0% Tourism 0.0% 14.3% 6.9% 15.8% 0.0% 4.5% 0.0% 9.1% 0.0% 6.3% Gender equity 0.0% 0.0% 0.0% 0.0% 9.1% 0.0% 0.0% 0.0% 0.0% 0.0% Financial markets 0.0% 14.3% 3.4% 5.3% 0.0% 9.1% 0.0% 0.0% 0.0% 12.5% Urban development 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.2% 0.0% 0.0% 0.0% Environmental sustainability* 0.0% 0.0% 6.9% 0.0% 0.0% 0.0% 16.7% 0.0% 0.0% 0.0% Economic growth* 61.1% 85.7% 55.2% 15.8% 18.2% 54.5% 33.3% 45.5% 37.5% 56.3% Private sector development 5.6% 14.3% 13.8% 21.1% 18.2% 27.3% 25.0% 36.4% 12.5% 18.8% Water and sanitation 5.6% 0.0% 0.0% 0.0% 0.0% 4.5% 0.0% 0.0% 0.0% 0.0% Food security 0.0% 0.0% 3.4% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Climate change 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Information and communications technology 5.6% 0.0% 0.0% 0.0% 0.0% 4.5% 4.2% 18.2% 0.0% 0.0% Trade and exports 11.1% 14.3% 3.4% 0.0% 9.1% 9.1% 0.0% 9.1% 0.0% 6.3% Internally displaced persons 5.6% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 6.3% Equality of opportunity 0.0% 0.0% 3.4% 0.0% 0.0% 0.0% 8.3% 0.0% 0.0% 12.5% Law and justice 5.6% 28.6% 3.4% 0.0% 9.1% 9.1% 0.0% 0.0% 12.5% 6.3% Regulatory framework 0.0% 14.3% 3.4% 5.3% 0.0% 9.1% 4.2% 0.0% 0.0% 6.3% Communicable/non-communicable diseases 0.0% 0.0% 3.4% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Natural resource management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Waste management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Poverty reduction 5.6% 0.0% 10.3% 5.3% 36.4% 4.5% 20.8% 9.1% 12.5% 18.8% Anti corruption 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 64 World Bank Group Country Opinion Survey 2016: Georgia B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Georgia? Office of Employee of a Bilateral/ Private Sector/ Academia/ Greatest Value President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister/Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Think Tanks Other Policy advice, studies, analyses 13.3% 25.0% 16.7% 30.8% 40.0% 35.7% 22.2% 20.0% 60.0% 7.7% Data and statistics 0.0% 25.0% 5.6% 0.0% 20.0% 0.0% 5.6% 0.0% 0.0% 7.7% Convening/facilitating 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Financial resources 60.0% 50.0% 33.3% 46.2% 40.0% 21.4% 55.6% 60.0% 40.0% 38.5% Capacity development 0.0% 0.0% 5.6% 0.0% 0.0% 14.3% 5.6% 0.0% 0.0% 0.0% Technical assistance 13.3% 0.0% 16.7% 0.0% 0.0% 7.1% 5.6% 0.0% 0.0% 15.4% Help to bring discipline/effective supervision to 6.7% 0.0% 5.6% 23.1% 0.0% 14.3% 0.0% 20.0% 0.0% 15.4% implementation of investment projects Mobilizing third party financial resources 6.7% 0.0% 5.6% 0.0% 0.0% 0.0% 5.6% 0.0% 0.0% 0.0% Donor coordination 0.0% 0.0% 5.6% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Linkage to non-Bank expertise 0.0% 0.0% 5.6% 0.0% 0.0% 7.1% 0.0% 0.0% 0.0% 15.4% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Office of Employee of a Bilateral/ Private Sector/ Academia/ 2nd Greatest Value President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister/Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Think Tanks Other Policy advice, studies, analyses 5.9% 0.0% 5.6% 0.0% 20.0% 14.3% 15.8% 20.0% 0.0% 15.4% Data and statistics 5.9% 20.0% 0.0% 0.0% 10.0% 0.0% 10.5% 20.0% 0.0% 7.7% Convening/facilitating 0.0% 0.0% 0.0% 0.0% 10.0% 0.0% 0.0% 0.0% 0.0% 0.0% Financial resources 11.8% 20.0% 11.1% 0.0% 10.0% 14.3% 5.3% 20.0% 0.0% 23.1% Capacity development 0.0% 0.0% 5.6% 15.4% 10.0% 7.1% 21.1% 0.0% 0.0% 0.0% Technical assistance 29.4% 20.0% 33.3% 15.4% 20.0% 7.1% 10.5% 0.0% 40.0% 0.0% Help to bring discipline/effective supervision to 5.9% 20.0% 16.7% 15.4% 0.0% 21.4% 21.1% 0.0% 40.0% 30.8% implementation of investment projects Mobilizing third party financial resources 5.9% 20.0% 11.1% 15.4% 0.0% 14.3% 0.0% 20.0% 0.0% 15.4% Donor coordination 11.8% 0.0% 5.6% 30.8% 10.0% 14.3% 5.3% 0.0% 20.0% 7.7% Linkage to non-Bank expertise 11.8% 0.0% 11.1% 7.7% 10.0% 7.1% 10.5% 20.0% 0.0% 0.0% Other 11.8% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 65 World Bank Group Country Opinion Survey 2016: Georgia B. Overall Attitudes toward the World Bank Group (continued) Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Georgia? (Choose no more than TWO) Office of Employee of a Bilateral/ Private Sector/ Academia/ Percentage of Respondents President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Research Institute/ (Responses combined) Minister/Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Think Tanks Other Too influenced by developed countries 16.7% 0.0% 7.1% 0.0% 0.0% 0.0% 0.0% 0.0% 12.5% 0.0% Not exploring alternative policy options 0.0% 0.0% 3.6% 0.0% 10.0% 0.0% 8.7% 11.1% 25.0% 0.0% Not collaborating enough with stakeholders outside 11.1% 14.3% 14.3% 23.5% 50.0% 23.8% 47.8% 22.2% 37.5% 28.6% the Government Its advice and strategies do not lend themselves to 0.0% 0.0% 0.0% 0.0% 10.0% 14.3% 4.3% 0.0% 0.0% 0.0% practical problem solving Not enough public disclosure of its work 16.7% 28.6% 10.7% 17.6% 0.0% 23.8% 21.7% 33.3% 62.5% 35.7% Arrogant in its approach 11.1% 0.0% 3.6% 5.9% 20.0% 4.8% 8.7% 0.0% 0.0% 0.0% Not client focused 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% The credibility of its knowledge/data 5.6% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% World Bank Group’s processes too complex* 16.7% 28.6% 21.4% 35.3% 0.0% 4.8% 8.7% 11.1% 0.0% 0.0% Not willing to honestly criticize policies and reform 5.6% 14.3% 10.7% 0.0% 10.0% 9.5% 8.7% 33.3% 25.0% 7.1% efforts in the country Staff too inaccessible 5.6% 0.0% 3.6% 17.6% 0.0% 0.0% 4.3% 11.1% 0.0% 0.0% Imposing technocratic solutions without regard to 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.3% 0.0% 0.0% 0.0% political realities World Bank Group’s processes too slow* 22.2% 14.3% 42.9% 23.5% 30.0% 42.9% 8.7% 22.2% 25.0% 0.0% Not aligned with other donors’ work 5.6% 0.0% 3.6% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Not aligned with country priorities 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 7.1% Not adequately sensitive to political/social realities in 5.6% 14.3% 7.1% 0.0% 20.0% 4.8% 17.4% 11.1% 0.0% 14.3% Georgia Other 5.6% 0.0% 3.6% 0.0% 0.0% 4.8% 4.3% 0.0% 0.0% 0.0% Don’t know 16.7% 28.6% 17.9% 23.5% 10.0% 23.8% 21.7% 22.2% 0.0% 42.9% *Significantly different between stakeholder groups Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Georgia? (Choose no more than TWO) Office of Employee of a Bilateral/ Private Sector/ Academia/ Percentage of Respondents President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Research Institute/ (Responses combined) Minister/Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Think Tanks Other Trust Fund management 0.0% 0.0% 3.4% 10.5% 9.1% 4.5% 0.0% 0.0% 12.5% 6.3% Knowledge products/services 27.8% 42.9% 20.7% 10.5% 27.3% 9.1% 34.8% 10.0% 0.0% 18.8% Capacity development 27.8% 28.6% 20.7% 15.8% 0.0% 45.5% 30.4% 20.0% 12.5% 6.3% Technical assistance 11.1% 28.6% 37.9% 42.1% 45.5% 36.4% 39.1% 40.0% 37.5% 50.0% Investment lending 77.8% 85.7% 79.3% 94.7% 45.5% 68.2% 52.2% 70.0% 75.0% 68.8% Policy based lending/budget support to the 27.8% 0.0% 10.3% 10.5% 9.1% 0.0% 17.4% 0.0% 37.5% 6.3% Government Multi-sectoral approaches 27.8% 14.3% 17.2% 10.5% 27.3% 13.6% 13.0% 10.0% 25.0% 43.8% Other 0.0% 0.0% 0.0% 0.0% 0.0% 4.5% 0.0% 0.0% 0.0% 0.0% Don’t know 0.0% 0.0% 3.4% 0.0% 9.1% 9.1% 4.3% 20.0% 0.0% 0.0% 66 World Bank Group Country Opinion Survey 2016: Georgia B. Overall Attitudes toward the World Bank Group (continued) To what extent do you believe that the World Bank Group’s work and support help the poorest in Georgia? (Select only ONE response) Office of Employee of a Bilateral/ Private Sector/ Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister/Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Think Tanks Other To a fully sufficient degree 0.0% 0.0% 0.0% 0.0% 9.1% 0.0% 4.3% 0.0% 0.0% 0.0% To a somewhat sufficient degree 70.6% 42.9% 42.9% 44.4% 54.5% 27.3% 17.4% 10.0% 75.0% 62.5% To a somewhat insufficient degree 23.5% 42.9% 32.1% 44.4% 27.3% 50.0% 39.1% 50.0% 12.5% 25.0% To a very insufficient degree 5.9% 0.0% 3.6% 5.6% 0.0% 0.0% 17.4% 20.0% 0.0% 6.3% Don't know 0.0% 14.3% 21.4% 5.6% 9.1% 22.7% 21.7% 20.0% 12.5% 6.3% In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) Office of Employee of a Bilateral/ Private Sector/ Academia/ Percentage of Respondents President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Research Institute/ (Responses combined) Minister/Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Think Tanks Other Parliament* 5.6% 85.7% 20.7% 5.3% 18.2% 13.6% 13.0% 9.1% 0.0% 25.0% Donor community 33.3% 14.3% 13.8% 10.5% 27.3% 13.6% 21.7% 9.1% 12.5% 6.3% Media* 11.1% 0.0% 0.0% 5.3% 18.2% 4.5% 0.0% 45.5% 12.5% 0.0% Local Government* 38.9% 14.3% 48.3% 89.5% 9.1% 9.1% 13.0% 18.2% 12.5% 50.0% Private sector* 44.4% 57.1% 44.8% 26.3% 27.3% 86.4% 21.7% 81.8% 50.0% 50.0% Academia/think tanks/research institutes* 11.1% 0.0% 24.1% 21.1% 27.3% 22.7% 13.0% 0.0% 75.0% 25.0% NGOs/Community Based Organizations* 0.0% 14.3% 13.8% 15.8% 9.1% 4.5% 78.3% 18.2% 12.5% 6.3% Youth/university groups 11.1% 0.0% 10.3% 5.3% 18.2% 9.1% 4.3% 9.1% 0.0% 0.0% Beneficiaries 27.8% 14.3% 13.8% 10.5% 18.2% 18.2% 8.7% 0.0% 25.0% 18.8% Foundations 0.0% 0.0% 3.4% 0.0% 0.0% 0.0% 4.3% 9.1% 0.0% 6.3% Other 0.0% 0.0% 0.0% 5.3% 0.0% 4.5% 13.0% 0.0% 0.0% 6.3% Don’t know 0.0% 0.0% 0.0% 0.0% 9.1% 0.0% 4.3% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups To what extent do you agree with the following statements about the World Bank Group’s work in Georgia? (1-Strongly disagree, 10-Strongly agree) Office of Employee of a Bilateral/ Private Sector/ Academia/ President/Prime Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Research Institute/ Minister/Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall the World Bank Group currently plays a 17 8.35 1.87 7 8.29 1.50 27 7.93 1.57 19 7.16 2.14 10 7.90 1.45 20 7.40 1.70 19 7.00 1.91 9 8.56 1.24 8 7.75 1.58 15 7.80 2.01 relevant role in development in Georgia The World Bank Group’s work is aligned with what I consider the development priorities for 17 8.35 1.77 7 8.14 1.57 27 7.85 1.63 17 6.82 1.94 10 7.50 1.96 20 6.95 1.50 19 6.32 2.03 9 7.33 1.00 8 7.88 1.55 16 7.63 2.16 Georgia* *Significantly different between stakeholder groups 67 World Bank Group Country Opinion Survey 2016: Georgia B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Georgia, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Office of Employee of a Bilateral/ Private Sector/ Academia/ President/Prime Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Research Institute/ Minister/Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Responsiveness to needs 17 7.59 1.94 6 6.67 1.37 25 7.36 1.32 15 7.07 2.31 10 7.20 2.04 16 7.25 1.65 16 6.50 1.46 9 7.00 1.80 7 6.43 0.98 16 7.38 2.13 Flexibility (in terms of the institution’s products 17 6.82 2.35 6 6.67 2.16 24 6.88 1.78 14 6.64 2.27 9 6.11 2.09 15 6.60 1.96 17 5.47 1.81 6 5.83 1.17 6 5.83 1.47 16 7.00 2.07 and services) Flexibility (in terms of changing country 18 7.44 2.25 5 6.40 2.97 23 6.61 1.62 15 6.00 1.96 9 6.44 2.01 16 6.25 1.91 16 5.44 1.90 7 6.00 1.83 7 6.00 1.63 16 6.81 2.40 circumstances) Being inclusive* 18 8.11 2.14 5 6.40 2.88 23 7.30 1.55 12 5.92 1.83 9 6.78 2.44 16 6.81 2.17 15 5.80 1.82 7 5.71 1.70 7 6.00 1.53 16 7.56 2.06 Openness (sharing data and other information) 18 8.39 1.75 7 7.86 1.46 26 7.69 1.93 14 7.36 1.69 10 6.90 2.28 15 7.47 2.13 19 7.05 2.44 7 5.71 1.50 8 7.25 1.83 15 8.13 2.13 Collaboration with the Government 18 8.67 1.53 7 8.57 1.13 27 8.30 1.46 16 8.44 1.59 9 8.22 1.20 16 8.50 1.15 18 7.94 1.66 8 7.62 1.77 8 8.00 1.41 15 8.93 1.33 The speed in which it gets things 17 7.29 1.99 5 7.40 1.82 24 7.33 1.55 13 6.77 1.92 9 5.78 2.17 14 6.29 2.16 12 5.75 2.30 7 5.86 1.86 7 7.29 1.70 15 7.80 2.18 accomplished on the ground Ease of access to the people at the World Bank Group who are making decisions important to 17 8.06 2.28 6 6.83 2.04 26 8.23 1.68 13 7.00 2.08 9 7.22 2.44 13 8.00 1.53 15 6.67 2.38 6 5.33 1.51 6 8.17 1.94 16 8.13 1.71 my work* Collaboration with civil society 15 8.07 2.37 6 7.33 1.97 20 6.90 1.59 13 7.23 1.48 6 6.33 2.42 14 7.21 2.22 19 5.95 2.61 7 6.14 2.61 8 6.38 2.13 15 7.13 2.23 Staff accessibility 17 8.00 2.29 6 8.00 1.79 27 7.78 1.69 15 6.53 2.03 9 7.44 2.19 13 7.38 2.36 15 6.73 2.05 7 5.29 1.89 7 7.00 2.71 16 7.88 1.89 Collaboration with other donors and 17 7.94 1.92 5 9.40 0.89 21 7.33 1.43 14 8.00 1.18 10 7.50 2.17 12 6.92 2.19 12 6.83 2.04 6 7.33 1.21 6 8.00 1.55 15 7.80 1.90 development partners Collaboration with the private sector 16 7.81 1.94 4 7.00 2.94 19 6.89 1.37 13 6.62 1.45 5 7.40 2.41 15 6.07 2.71 15 6.87 1.77 8 5.25 1.67 8 6.50 2.14 14 7.36 1.95 Straightforwardness and honesty 18 8.67 1.53 6 8.50 1.05 24 7.92 1.72 11 8.55 1.21 8 7.25 2.12 16 7.88 1.71 13 7.15 2.34 9 7.00 2.18 8 8.00 1.85 13 9.08 0.95 Treating clients and stakeholders in Georgia 18 8.61 1.88 6 9.00 0.89 25 8.08 1.82 13 8.54 1.45 9 8.22 1.86 15 8.67 1.23 13 7.62 1.89 7 8.00 1.53 8 8.88 1.73 15 8.67 1.84 with respect Being a long-term partner 18 8.94 1.66 7 8.86 2.19 27 8.78 1.42 16 8.56 1.46 10 8.40 2.07 16 8.44 1.55 15 7.93 2.12 7 8.71 2.14 7 8.14 2.12 16 8.75 1.98 *Significantly different between stakeholder groups 68 World Bank Group Country Opinion Survey 2016: Georgia B. Overall Attitudes toward the World Bank Group (continued) When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) Office of Employee of a Bilateral/ Private Sector/ Academia/ Percentage of Respondents President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Research Institute/ (Responses combined) Minister/Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Think Tanks Other The Government works inefficiently* 5.9% 14.3% 12.5% 0.0% 18.2% 9.5% 59.1% 50.0% 12.5% 25.0% Poor donor coordination 35.3% 14.3% 8.3% 35.3% 0.0% 9.5% 9.1% 20.0% 37.5% 33.3% The World Bank Group is not sensitive enough to 17.6% 42.9% 16.7% 23.5% 27.3% 14.3% 18.2% 20.0% 37.5% 8.3% political/social realities on the ground Lack of/inadequate levels of capacity in Government* 0.0% 42.9% 12.5% 0.0% 45.5% 38.1% 18.2% 0.0% 37.5% 25.0% There is not an adequate level of citizen/civil society 29.4% 42.9% 37.5% 35.3% 9.1% 14.3% 31.8% 40.0% 25.0% 16.7% participation The World Bank Group works too slowly 29.4% 14.3% 25.0% 41.2% 0.0% 33.3% 13.6% 30.0% 0.0% 8.3% The World Bank Group does not do adequate follow 0.0% 0.0% 8.3% 0.0% 9.1% 9.5% 4.5% 10.0% 12.5% 16.7% through/follow-up Political pressures and obstacles* 0.0% 0.0% 4.2% 0.0% 45.5% 23.8% 4.5% 0.0% 0.0% 8.3% Reforms are not well thought out in light of country 17.6% 0.0% 33.3% 29.4% 18.2% 23.8% 13.6% 20.0% 25.0% 16.7% challenges Other 11.8% 14.3% 4.2% 0.0% 0.0% 4.8% 4.5% 0.0% 0.0% 16.7% *Significantly different between stakeholder groups 69 World Bank Group Country Opinion Survey 2016: Georgia C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Georgia? (1-Not important at all, 10-Very important) Office of Employee of a Bilateral/ Private Sector/ Academia/ President/Prime Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Research Institute/ Minister/Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Crime and violence 17 4.76 3.05 7 4.86 2.19 24 4.58 2.86 13 5.62 2.60 8 3.62 2.50 18 4.67 3.03 15 4.73 3.33 7 6.14 2.54 7 5.14 2.48 12 4.83 3.07 Financial markets 17 8.24 2.11 7 9.29 0.76 27 7.70 2.03 14 8.36 1.82 10 8.40 1.90 21 8.67 1.65 19 7.95 2.39 11 9.27 1.01 7 6.43 2.99 14 8.43 1.95 Transport 18 9.06 1.63 7 8.86 1.86 27 8.11 1.63 17 8.65 1.73 10 8.10 1.91 21 8.76 1.70 21 8.81 1.40 10 9.00 1.25 8 9.13 1.81 16 8.38 1.75 Anti corruption 17 5.65 2.94 7 7.00 2.16 25 6.00 2.55 12 5.75 2.30 10 7.40 2.72 20 6.85 2.16 19 6.32 2.60 9 8.00 2.24 7 6.71 2.98 14 6.71 2.67 Law and justice 18 6.39 2.70 7 7.71 2.14 24 5.83 2.70 13 6.69 2.14 9 7.11 2.09 20 7.50 2.04 19 6.89 2.42 9 8.33 2.35 7 7.00 3.21 15 7.80 2.68 Urban development* 17 8.76 1.60 7 8.57 1.51 25 7.32 2.01 17 8.47 1.50 9 7.44 1.88 20 8.60 1.76 22 8.45 1.50 9 9.11 0.78 8 6.13 3.04 15 8.20 2.37 Environmental sustainability 18 8.61 1.33 7 7.29 1.98 26 7.46 1.73 13 8.15 1.68 9 7.89 1.45 19 8.05 1.78 22 8.45 1.65 10 8.40 1.71 8 7.38 3.02 15 8.27 2.40 Trade and exports 17 8.47 1.37 7 7.29 2.43 27 8.07 1.49 15 8.00 1.69 10 7.90 1.60 20 7.85 2.56 19 8.21 1.62 10 9.00 1.05 7 7.29 2.06 16 7.81 2.86 Information and communications technology* 17 8.24 1.30 7 6.29 2.87 27 7.63 1.94 15 8.33 0.82 10 6.80 1.99 20 7.35 2.41 19 7.68 2.43 10 8.70 1.42 7 4.86 2.79 15 7.67 3.11 Poverty reduction 18 9.28 1.32 7 8.29 1.50 25 8.52 1.56 17 8.29 2.14 10 8.60 1.71 20 8.45 1.85 23 8.57 1.95 10 9.80 0.42 7 7.00 3.27 16 9.38 1.41 Gender equity 17 6.59 2.98 7 6.00 2.38 25 5.72 2.56 15 6.33 1.84 10 8.00 2.11 18 6.33 2.25 20 7.05 2.91 10 7.40 1.78 6 4.50 3.21 15 7.20 2.88 Private sector development 17 9.00 1.66 7 9.00 1.00 27 8.00 1.59 18 8.83 1.95 10 9.30 1.06 21 8.57 2.01 22 8.45 1.84 10 9.20 1.55 7 8.57 1.72 16 9.13 1.75 Foreign direct investment 17 9.41 1.06 7 9.43 1.13 26 8.65 1.29 18 8.61 1.69 10 9.10 1.37 20 8.90 2.10 22 8.64 1.14 10 9.40 1.07 7 8.43 1.90 16 9.19 1.56 Water and sanitation* 17 8.53 1.37 7 7.29 2.29 25 6.08 2.48 15 7.27 1.83 8 7.00 1.60 21 7.95 2.16 21 8.00 1.41 10 7.60 2.01 8 6.50 2.00 15 7.87 2.80 Regulatory framework* 17 7.59 1.46 7 6.86 2.61 26 6.23 2.34 15 7.33 1.72 8 8.75 1.28 20 8.10 1.41 19 7.26 2.08 10 7.80 1.81 7 6.86 1.95 16 8.44 2.31 Economic growth 17 9.24 1.20 7 9.43 1.51 27 8.63 1.33 17 8.53 1.62 10 9.20 1.03 21 9.24 1.48 22 8.91 1.27 9 9.67 0.50 8 8.00 2.00 16 9.25 1.29 Energy* 17 7.88 1.36 7 7.43 2.70 25 6.84 2.21 15 8.07 1.49 10 8.10 1.73 19 8.21 2.18 22 8.32 1.36 10 8.90 0.99 7 6.71 2.29 16 8.81 1.80 Disaster management 17 6.59 2.24 7 7.00 2.38 26 6.15 2.51 13 6.62 1.61 8 7.00 2.00 19 6.37 2.52 20 6.70 2.41 10 8.40 1.51 7 6.29 1.60 15 7.80 2.96 Public sector governance/reform* 18 8.72 1.56 7 7.43 2.51 27 7.15 2.55 16 7.56 2.28 10 9.20 0.92 19 8.68 1.38 20 8.25 1.41 10 8.70 1.42 7 7.43 2.37 16 8.44 2.19 Job creation/employment 17 8.59 1.70 7 7.86 3.18 25 6.96 2.11 15 7.73 2.09 10 8.30 2.06 21 7.24 2.61 21 7.33 2.52 11 8.91 1.76 8 7.25 2.96 16 7.87 3.07 Communicable/non-communicable diseases 16 6.44 2.13 6 7.17 2.56 22 5.32 2.53 14 6.29 1.54 9 5.22 2.39 19 5.79 2.37 20 5.75 2.69 8 7.13 1.73 7 5.14 2.27 15 6.53 3.25 Equality of opportunity 17 7.41 2.18 6 6.50 2.51 24 6.13 2.64 15 6.53 1.64 9 8.22 1.48 20 6.45 2.46 20 7.00 2.83 10 7.60 2.01 7 7.29 2.87 15 7.40 3.14 Social protection 17 7.59 1.94 7 6.43 2.76 24 6.17 2.73 15 6.80 1.93 10 7.50 2.07 20 6.60 2.78 20 6.50 2.40 10 7.80 1.93 7 5.43 3.31 16 7.19 2.56 Agriculture and rural development 18 8.67 1.61 7 7.86 3.18 28 7.68 2.07 16 8.19 1.52 10 7.70 1.77 21 7.95 1.88 22 7.55 2.54 10 9.20 0.92 7 8.57 1.81 15 7.80 2.81 Global/regional integration 18 8.44 1.58 7 7.57 1.51 26 7.31 2.22 16 8.38 1.54 10 7.50 1.78 18 8.00 2.30 22 8.05 1.59 9 8.67 1.12 6 8.33 1.86 16 8.94 1.57 Food security 17 6.94 1.92 7 6.57 3.10 26 6.00 2.47 15 7.20 2.01 10 6.80 1.62 19 6.95 2.41 21 6.38 2.48 10 8.40 1.51 7 6.29 2.81 15 6.93 2.79 Natural resource management 17 7.59 1.87 7 5.71 3.73 25 5.76 2.40 14 7.43 1.99 10 6.80 1.23 20 6.45 2.68 21 7.19 1.54 10 7.40 2.12 7 5.00 3.00 16 7.56 2.61 Health 16 7.38 1.50 7 8.00 2.31 26 6.27 2.68 15 7.80 1.47 8 6.00 2.14 20 7.50 1.73 22 7.27 2.47 10 8.10 1.29 7 6.14 2.73 15 7.80 2.65 Climate change 18 7.94 1.47 7 6.86 3.02 25 6.04 2.62 15 7.40 2.16 10 7.90 0.99 20 6.65 2.80 22 7.23 2.47 10 8.10 2.02 6 7.50 1.52 15 8.20 2.31 Municipal, urban and regional development 18 8.89 1.28 7 8.71 1.89 28 8.00 1.28 16 8.56 1.71 9 8.11 1.17 21 8.67 1.39 22 8.73 0.88 10 8.80 1.32 7 7.14 2.91 15 8.60 1.99 Education 18 8.11 2.49 7 9.57 1.13 26 8.42 1.53 16 8.69 1.62 10 7.60 2.01 20 8.85 1.66 22 8.68 1.89 10 9.30 1.34 8 8.63 1.77 15 8.73 2.37 Internally displaced persons 18 7.39 2.33 7 7.71 2.21 25 6.76 2.24 13 7.77 2.13 9 5.78 1.99 21 6.86 2.92 20 6.65 2.48 10 7.20 1.99 8 7.13 1.81 15 8.67 2.23 Youth development 18 6.50 2.79 6 6.83 3.54 25 6.52 2.29 15 7.73 2.02 10 6.80 1.75 21 7.48 2.79 22 6.91 1.93 10 7.80 1.87 6 6.83 3.31 16 7.69 2.80 Tourism* 17 8.41 2.06 7 8.14 2.34 28 7.36 1.89 17 8.71 1.45 10 6.70 2.06 21 8.48 2.20 21 7.33 1.77 10 8.50 1.65 8 6.25 3.06 16 8.63 1.71 Waste management 17 8.18 1.78 7 8.00 1.91 24 6.38 2.06 15 8.00 1.96 10 7.50 1.27 19 7.42 2.69 22 7.95 1.50 10 7.80 2.39 7 7.00 1.73 15 8.00 2.56 *Significantly different between stakeholder groups 70 World Bank Group Country Opinion Survey 2016: Georgia C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Georgia? (1-Not effective at all, 10-Very effective) Office of Employee of a Bilateral/ Private Sector/ Academia/ President/Prime Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Research Institute/ Minister/Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Gender equity 9 7.22 2.22 3 6.67 1.53 10 5.90 2.18 10 6.00 1.25 5 6.00 2.24 3 7.33 0.58 9 5.78 2.17 5 6.00 1.41 2 6.00 1.41 9 7.00 2.12 Information and communications technology* 12 8.25 1.71 2 8.50 0.71 10 6.00 2.16 10 6.30 1.25 3 6.33 3.06 5 5.00 2.55 10 6.50 1.78 7 6.29 1.80 4 6.50 1.29 9 7.78 2.33 Transport 15 8.87 1.64 6 8.83 1.33 18 8.17 1.62 15 8.13 1.85 7 7.43 1.99 15 7.60 1.55 15 7.93 1.67 8 8.38 0.92 7 8.14 2.04 12 8.50 1.88 Crime and violence 8 7.50 2.98 2 6.50 3.54 8 5.00 1.93 6 5.50 1.05 3 5.67 3.51 5 7.20 2.59 6 4.67 2.07 5 6.00 1.41 2 5.50 0.71 8 6.13 2.36 Law and justice 9 7.67 2.12 3 6.67 3.21 8 4.75 1.49 7 5.71 1.50 5 7.00 2.92 8 7.50 2.39 6 5.00 3.52 7 6.57 1.90 3 6.67 1.53 10 7.10 2.77 Urban development 12 7.75 2.01 5 5.80 3.27 15 6.60 1.45 15 7.20 2.27 6 7.33 2.25 12 7.50 1.73 13 6.54 1.98 8 7.50 1.20 6 7.00 1.90 10 8.20 1.48 Environmental sustainability 13 7.54 2.22 2 5.50 3.54 11 5.73 2.65 13 7.08 1.93 7 6.71 1.89 9 6.56 1.59 13 6.77 1.88 7 6.29 1.25 5 7.20 1.48 8 8.75 1.39 Regulatory framework 9 7.89 2.26 3 8.33 2.89 12 6.33 1.92 10 5.90 1.79 6 6.83 2.32 11 7.27 1.10 9 6.00 2.35 7 6.86 1.21 4 7.00 1.41 11 8.36 1.69 Communicable/non-communicable diseases 7 8.00 2.16 3 7.67 1.15 9 5.22 1.92 8 6.50 1.77 3 6.00 3.00 6 7.00 2.68 9 4.56 1.94 6 6.50 1.38 2 7.00 2.83 7 7.86 2.73 Poverty reduction 14 7.71 2.02 5 6.60 2.30 20 7.25 1.77 13 6.54 2.30 8 6.63 2.45 12 6.08 2.15 17 5.94 2.01 8 7.25 1.49 5 6.00 1.58 10 7.90 1.66 Anti corruption 10 7.70 2.31 2 6.50 3.54 13 6.31 2.43 7 5.86 1.68 3 6.33 3.06 9 6.33 1.66 10 5.80 3.39 7 5.71 1.80 3 6.67 1.53 9 8.89 1.62 Private sector development* 13 8.54 1.56 5 6.60 3.05 13 6.15 1.72 11 6.91 2.34 6 7.17 1.72 10 5.40 2.84 15 7.47 1.55 8 6.38 1.77 6 6.33 2.16 12 7.75 1.86 Foreign direct investment 14 8.50 2.07 5 8.00 2.35 12 6.42 2.19 13 6.92 2.22 5 6.40 2.19 10 6.00 2.83 12 7.17 1.95 8 7.88 1.81 6 6.17 1.83 13 7.69 2.18 Water and sanitation 13 7.92 2.14 5 7.80 1.30 12 5.92 2.43 12 6.33 1.92 5 6.80 1.79 9 8.44 1.24 9 6.33 2.18 7 7.57 2.23 4 7.25 1.71 7 7.86 1.86 Trade and exports 12 7.58 2.07 3 7.00 2.65 11 6.27 1.49 9 7.22 1.56 5 6.20 1.92 10 6.60 1.84 10 7.20 1.32 7 6.86 1.57 4 6.00 2.45 9 8.56 1.33 Economic growth 15 8.60 1.80 5 8.00 2.92 17 7.06 2.05 12 7.17 1.47 9 8.11 1.54 13 6.69 2.84 13 7.46 1.13 8 7.25 1.91 5 7.00 1.87 14 7.50 3.06 Health 10 8.20 2.49 3 8.67 1.53 14 6.64 2.02 11 6.45 1.81 6 7.33 1.86 7 6.57 2.64 12 5.83 1.85 7 7.43 1.13 3 7.67 2.31 12 6.58 3.50 Disaster management 11 6.00 3.46 3 8.00 1.73 6 4.33 1.51 9 5.33 1.87 4 6.50 2.08 3 7.00 1.73 5 5.40 2.51 5 5.20 2.59 2 6.50 2.12 5 6.40 2.30 Public sector governance/reform 13 8.38 2.22 6 7.83 2.40 13 6.54 2.30 13 7.00 1.91 9 8.00 1.80 9 6.67 1.87 15 6.80 2.01 7 6.43 2.99 5 7.00 1.87 12 7.83 1.64 Job creation/employment 14 6.86 2.54 4 6.75 3.30 14 5.57 1.74 10 6.40 1.96 8 7.38 1.85 10 5.30 2.36 12 6.75 1.71 8 5.75 1.83 6 6.00 0.89 9 7.44 2.19 Financial markets 13 7.46 2.30 5 7.00 3.67 11 5.91 1.51 11 6.91 2.07 8 7.63 1.77 14 5.21 3.40 10 7.10 1.91 8 5.88 3.04 5 6.00 2.00 8 7.50 2.14 Equality of opportunity 14 7.57 2.31 2 6.00 2.83 10 5.80 1.99 10 6.90 2.38 5 7.20 1.92 4 6.50 0.58 10 5.00 2.91 7 6.29 1.98 4 5.75 0.96 8 7.13 2.64 Energy 11 7.73 2.00 3 8.00 1.73 10 6.60 1.84 13 7.69 1.38 7 7.57 1.99 9 7.22 1.92 11 6.55 2.11 7 7.86 1.07 5 7.20 1.30 9 8.11 1.76 Agriculture and rural development 15 7.87 2.03 4 6.25 3.30 14 6.86 1.79 11 6.82 2.04 7 7.14 1.68 10 6.60 2.32 13 6.38 2.43 7 8.57 0.98 5 6.80 1.10 11 8.00 2.00 Global/regional integration 14 7.79 2.15 2 8.00 1.41 9 6.22 1.09 11 6.73 1.90 5 5.80 2.59 7 6.71 1.70 8 6.63 2.13 6 6.17 2.04 7 7.14 1.57 11 7.73 2.05 Food security 8 6.88 2.95 2 8.00 1.41 7 4.86 1.35 8 6.13 2.17 5 6.20 1.92 4 7.25 1.50 9 5.78 1.86 6 6.83 1.83 3 5.33 3.51 5 7.60 1.52 Education 13 6.31 3.22 3 8.67 1.53 18 6.89 1.75 11 7.18 1.60 6 7.00 1.79 10 6.30 2.21 15 5.53 2.23 8 6.25 2.60 6 6.33 1.63 12 7.08 3.42 Social protection 11 7.36 2.54 2 10.00 0.00 13 5.92 2.50 8 7.00 2.00 6 7.83 1.94 7 5.29 3.77 13 5.31 2.59 7 5.71 2.36 4 6.00 1.41 10 6.00 2.91 Climate change 10 6.30 2.67 1 8.00 - 10 5.70 2.00 9 6.22 2.05 6 6.83 1.72 5 6.40 2.41 8 5.88 2.75 7 6.00 1.41 2 5.50 0.71 7 6.71 2.43 Municipal, urban and regional development 13 8.00 1.91 5 7.00 3.24 18 6.94 1.63 14 7.21 1.85 7 7.00 1.53 10 7.40 1.58 11 6.91 1.58 7 6.86 1.35 5 7.00 1.41 12 7.83 2.04 Natural resource management 10 6.00 2.94 2 8.00 2.83 8 5.75 2.19 8 6.25 1.28 5 7.00 1.87 5 5.40 2.88 8 6.25 1.58 7 6.29 1.98 2 5.50 0.71 9 6.44 2.92 Internally displaced persons 15 6.93 2.96 3 9.00 0.00 10 5.70 1.95 12 6.67 1.97 5 7.00 2.35 8 6.75 2.55 9 5.56 2.51 7 5.57 2.82 4 7.50 1.73 11 6.27 3.64 Youth development 9 7.33 2.78 2 7.00 2.83 6 5.83 0.98 9 6.44 2.19 5 6.40 2.41 5 4.60 2.30 8 5.00 2.88 5 6.00 1.87 4 6.25 0.96 8 6.25 2.82 Tourism 13 6.92 2.81 2 9.50 0.71 13 6.46 1.56 13 7.69 1.60 5 7.60 2.70 10 6.30 2.79 8 7.25 1.98 6 5.83 2.14 4 6.75 1.26 11 7.91 2.12 Waste management 11 7.27 2.37 4 8.00 1.41 8 5.63 2.00 10 7.60 1.51 5 6.60 2.30 6 7.67 0.82 9 7.11 2.80 6 5.67 2.07 3 6.33 1.53 7 7.71 1.98 *Significantly different between stakeholder groups 71 World Bank Group Country Opinion Survey 2016: Georgia C. World Bank Group’s Effectiveness and Results (continued) Office of Employee of a Bilateral/ Private Sector/ Academia/ President/Prime Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Research Institute/ Minister/Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve development results in 17 8.53 2.21 7 8.14 1.57 27 7.78 1.50 18 8.06 1.39 10 8.00 1.41 18 6.72 1.74 20 6.80 1.64 9 7.89 1.36 8 7.50 1.51 16 8.19 1.83 Georgia?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups To what extent do you agree with the following statements about the World Bank Group in Georgia? (1-Strongly disagree, 10-Strongly agree) Office of Employee of a Bilateral/ Private Sector/ Academia/ President/Prime Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Research Institute/ Minister/Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group’s financial instruments 18 8.50 1.72 7 8.00 2.38 26 8.15 1.41 17 7.59 1.77 9 7.89 1.83 20 6.35 2.16 21 6.95 1.36 10 7.60 1.35 7 7.71 1.38 16 8.38 1.82 meet the needs of Georgia* The World Bank Group meets Georgia’s needs 18 8.50 1.58 6 8.33 1.51 25 7.60 1.68 15 6.93 1.83 8 7.63 2.33 18 6.33 2.30 20 7.10 1.80 9 6.67 1.80 8 6.38 2.26 15 7.93 2.09 for knowledge services* *Significantly different between stakeholder groups Office of Employee of a Bilateral/ Private Sector/ Academia/ President/Prime Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Research Institute/ Minister/Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group measures and corrects its work in real 16 8.31 1.85 5 8.20 1.79 21 7.38 1.24 16 7.44 1.63 8 7.00 1.51 14 5.86 1.96 13 6.62 1.98 9 7.22 2.05 7 7.00 1.15 15 7.33 3.04 time in Georgia? (1-To no degree at all, 10-To a very significant degree) 72 World Bank Group Country Opinion Survey 2016: Georgia D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do?* Office of Employee of a Bilateral/ Private Sector/ Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister/Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Think Tanks Other Weekly 29.4% 0.0% 17.9% 0.0% 9.1% 0.0% 8.3% 0.0% 0.0% 13.3% Monthly 5.9% 28.6% 10.7% 0.0% 36.4% 14.3% 8.3% 36.4% 0.0% 40.0% A few times a year 58.8% 57.1% 39.3% 63.2% 45.5% 52.4% 41.7% 36.4% 50.0% 33.3% Rarely 5.9% 0.0% 32.1% 21.1% 9.1% 28.6% 37.5% 27.3% 50.0% 13.3% Never 0.0% 14.3% 0.0% 15.8% 0.0% 4.8% 4.2% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups In Georgia, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Office of Employee of a Bilateral/ Private Sector/ Academia/ President/Prime Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Research Institute/ Minister/Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Are timely 18 8.17 2.01 6 8.17 1.17 22 7.50 1.50 15 6.60 2.16 9 7.56 2.19 15 7.00 2.14 17 6.71 1.72 7 6.29 1.38 7 6.29 2.21 15 7.07 2.81 Include appropriate level of stakeholder 17 8.29 1.83 6 8.17 1.47 23 7.35 1.94 12 6.50 1.57 7 6.86 2.54 15 6.93 2.09 17 5.94 1.39 8 6.50 1.60 7 6.43 2.30 15 7.53 2.17 involvement during preparation* Lead to practical solutions* 18 8.39 1.75 6 8.50 1.52 23 7.52 1.62 15 7.47 1.55 8 7.63 1.85 15 6.47 2.72 17 6.47 1.62 9 6.56 2.01 7 5.57 1.51 15 7.80 1.74 Are accessible (well written and easy to 18 8.11 1.71 7 7.57 2.51 23 7.48 1.97 15 7.20 1.32 9 7.56 2.74 17 7.29 2.59 20 7.60 1.31 8 5.88 1.73 8 6.63 2.62 15 9.00 1.13 understand)* Are source of relevant information on global 17 8.71 1.65 6 8.67 1.21 24 7.58 1.77 14 7.07 2.02 9 7.78 2.73 16 7.63 2.33 19 8.00 1.53 8 6.50 1.31 8 6.75 2.76 15 8.60 1.18 good practices Are adequately disseminated* 17 8.41 2.00 6 7.67 2.58 23 7.09 1.76 13 6.54 1.98 8 7.50 2.45 15 6.53 2.80 19 6.21 2.07 7 5.57 1.27 8 5.00 1.93 15 7.80 2.40 Are translated enough into local language 14 7.50 2.14 4 8.25 1.26 22 5.91 2.47 14 6.64 2.34 5 6.40 2.61 12 6.83 2.59 11 7.73 2.45 8 5.88 2.36 8 5.00 3.30 11 7.55 2.30 Are adaptable to Georgia’s specific development challenges and country 17 8.18 1.67 7 7.86 2.48 24 7.12 1.85 17 7.24 1.75 8 7.13 2.23 16 6.19 2.23 20 6.85 1.69 9 6.22 2.44 8 5.50 1.31 15 7.40 2.38 circumstances *Significantly different between stakeholder groups Office of Employee of a Bilateral/ Private Sector/ Academia/ President/Prime Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Research Institute/ Minister/Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge 18 9.06 1.43 7 9.29 0.76 27 8.63 1.21 18 8.67 1.50 10 8.10 1.85 19 8.42 1.54 23 8.61 1.44 11 9.36 1.21 8 8.13 1.81 16 9.19 1.22 work and activities make to development results in your country? Overall, how would you rate the technical quality of the World Bank Group's knowledge work and 18 8.89 1.45 7 8.43 1.13 24 8.54 1.28 17 8.35 1.37 9 8.22 1.99 16 7.56 1.75 22 8.00 1.38 8 7.75 1.28 7 7.00 2.00 15 8.40 1.76 activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) 73 World Bank Group Country Opinion Survey 2016: Georgia E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Office of Employee of a Bilateral/ Private Sector/ Academia/ President/Prime Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Research Institute/ Minister/Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group disburses funds 16 6.81 2.46 4 7.25 0.96 22 6.73 1.58 15 5.33 1.76 7 6.57 2.51 12 6.42 2.23 8 6.00 2.20 6 5.83 1.72 5 7.40 1.82 9 6.44 2.24 promptly The World Bank Group effectively monitors and evaluates the projects and programs it 18 7.89 2.05 5 9.20 0.84 26 7.46 1.84 17 7.41 1.73 9 6.56 2.30 14 7.93 1.49 13 7.31 1.03 8 7.13 1.89 5 7.80 2.17 15 7.73 1.91 supports The World Bank Group’s approvals and 18 7.56 2.59 5 7.60 1.82 23 6.48 2.27 14 5.50 2.03 7 6.57 2.15 11 6.45 2.62 8 5.25 2.25 7 5.43 1.72 6 6.50 2.17 12 6.67 2.39 reviews are done in a timely fashion The World Bank Group’s “Safeguard Policy” 10 7.50 2.55 3 9.00 1.00 14 7.21 1.42 11 7.36 2.11 7 8.71 1.25 7 8.00 1.29 8 6.75 2.71 7 6.57 2.23 4 8.00 2.16 10 7.80 1.40 requirements are reasonable The World Bank Group’s conditions on its 15 8.60 2.06 4 8.50 1.29 15 7.27 1.53 11 7.27 1.79 7 8.71 1.50 8 7.00 1.93 9 6.44 2.60 7 6.57 1.99 4 7.75 1.89 12 8.42 1.08 lending are reasonable* The World Bank Group takes decisions quickly 17 7.41 2.37 6 7.00 1.79 23 6.26 1.94 13 5.31 1.97 7 7.57 1.90 15 5.73 2.40 9 5.22 1.99 9 6.11 2.15 6 6.33 1.21 14 6.86 2.38 in Georgia Working with the World Bank Group increases 17 8.82 2.01 7 8.57 1.51 25 7.88 1.90 15 7.47 2.00 9 8.78 1.09 17 7.88 1.73 18 7.39 2.20 10 8.50 1.84 8 8.00 2.07 14 8.64 1.45 Georgia’s institutional capacity Where country systems are adequate, the World Bank Group makes appropriate use of 16 8.31 2.12 5 8.20 1.48 19 7.68 1.70 12 7.08 1.73 5 8.20 1.30 12 7.42 1.31 9 7.56 1.42 8 7.25 1.67 5 7.60 2.41 12 8.00 2.04 them The World Bank Group provides effective 17 8.76 2.05 7 8.71 0.95 23 7.91 1.50 15 7.67 1.91 4 8.00 1.63 13 7.77 1.54 12 7.08 2.23 9 7.89 1.90 7 8.14 1.86 14 8.86 1.03 implementation support *Significantly different between stakeholder groups Office of Employee of a Bilateral/ Private Sector/ Academia/ President/Prime Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Research Institute/ Minister/Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe that the World Bank Group’s work helps to find solutions that 18 8.83 1.58 7 8.00 1.15 25 8.04 1.34 16 7.75 2.05 5 7.80 2.95 19 8.00 1.91 18 8.06 1.55 11 7.45 1.92 8 7.25 2.38 16 8.44 1.90 promote private public partnerships in Georgia? (1-To no degree at all, 10-To a very significant degree) 74 World Bank Group Country Opinion Survey 2016: Georgia E. Working with the World Bank Group (continued) Which of the following best describes the World Bank Group’s support in Georgia?* (Select only ONE response) Office of Employee of a Bilateral/ Private Sector/ Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister/Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Think Tanks Other The World Bank Group is sufficiently selective and focuses on the most important development 55.6% 28.6% 37.9% 10.5% 72.7% 36.4% 21.7% 18.2% 12.5% 43.8% challenges in Georgia The World Bank Group is not sufficiently selective in Georgia, and it is involved in too many areas of 38.9% 42.9% 55.2% 73.7% 9.1% 36.4% 34.8% 63.6% 75.0% 37.5% development Don't know 5.6% 28.6% 6.9% 15.8% 18.2% 27.3% 43.5% 18.2% 12.5% 18.8% *Significantly different between stakeholder groups 75 World Bank Group Country Opinion Survey 2016: Georgia F. The Future Role of the World Bank Group in Georgia Which of the following SHOULD the World Bank Group do to make itself of greater value in Georgia? (Choose no more than TWO) Office of Employee of a Bilateral/ Private Sector/ Academia/ Percentage of Respondents President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Research Institute/ (Responses combined) Minister/Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Think Tanks Other Offer more innovative financial products 33.3% 57.1% 10.3% 26.3% 18.2% 9.1% 20.8% 20.0% 37.5% 25.0% Ensure greater selectivity in its work 16.7% 28.6% 13.8% 15.8% 9.1% 4.5% 16.7% 20.0% 12.5% 18.8% Provide more adequate data/knowledge/statistics/figures on Georgia’s 11.1% 14.3% 6.9% 10.5% 0.0% 9.1% 12.5% 0.0% 12.5% 18.8% economy Improve the competitiveness of its financing 11.1% 42.9% 17.2% 10.5% 0.0% 13.6% 8.3% 20.0% 12.5% 25.0% compared to markets Reach out more to groups outside of Government* 0.0% 0.0% 6.9% 15.8% 45.5% 22.7% 66.7% 20.0% 12.5% 0.0% Increase the level of capacity development in the 33.3% 14.3% 41.4% 10.5% 45.5% 40.9% 33.3% 0.0% 12.5% 31.3% country Improve the quality of its experts as related to 11.1% 0.0% 17.2% 5.3% 0.0% 9.1% 0.0% 0.0% 37.5% 6.3% Georgia’s specific challenges* Offer more innovative knowledge services 11.1% 14.3% 17.2% 0.0% 36.4% 13.6% 12.5% 0.0% 25.0% 12.5% Collaborate more effectively with Government 22.2% 0.0% 24.1% 31.6% 0.0% 0.0% 8.3% 20.0% 0.0% 18.8% clients* Work faster* 11.1% 0.0% 13.8% 21.1% 18.2% 27.3% 4.2% 50.0% 0.0% 0.0% Reduce the complexity of obtaining World Bank 27.8% 28.6% 13.8% 47.4% 0.0% 22.7% 4.2% 30.0% 37.5% 25.0% Group financing* Increase availability of Reimbursable Advisory 5.6% 0.0% 3.4% 0.0% 0.0% 0.0% 4.2% 10.0% 0.0% 12.5% Services (RAS) Other 0.0% 0.0% 0.0% 0.0% 0.0% 9.1% 4.2% 10.0% 0.0% 6.3% *Significantly different between stakeholder groups When considering the combination of services that the World Bank Group offers in Georgia, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Georgia? (Select only ONE response) Office of Employee of a Bilateral/ Private Sector/ Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister/Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Think Tanks Other Financial services 44.4% 80.0% 25.9% 52.9% 27.3% 38.1% 45.8% 63.6% 42.9% 42.9% Knowledge products 22.2% 0.0% 40.7% 29.4% 36.4% 33.3% 29.2% 18.2% 28.6% 28.6% Convening services 0.0% 0.0% 0.0% 0.0% 9.1% 0.0% 0.0% 9.1% 14.3% 7.1% None of the above 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% The combination is appropriate for Georgia 33.3% 20.0% 25.9% 17.6% 18.2% 23.8% 20.8% 9.1% 14.3% 21.4% Don't know 0.0% 0.0% 7.4% 0.0% 9.1% 4.8% 4.2% 0.0% 0.0% 0.0% 76 World Bank Group Country Opinion Survey 2016: Georgia G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Georgia? (Choose no more than TWO) Office of Employee of a Bilateral/ Private Sector/ Academia/ Percentage of Respondents President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Research Institute/ (Responses combined) Minister/Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Think Tanks Other Social media 38.9% 28.6% 37.9% 42.1% 36.4% 40.9% 50.0% 50.0% 37.5% 37.5% International newspapers* 0.0% 0.0% 3.4% 0.0% 36.4% 9.1% 8.3% 10.0% 0.0% 0.0% Local radio 0.0% 0.0% 0.0% 0.0% 0.0% 4.5% 0.0% 0.0% 0.0% 0.0% International radio 0.0% 0.0% 3.4% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Local television 55.6% 57.1% 58.6% 52.6% 27.3% 31.8% 25.0% 50.0% 62.5% 31.3% International television 5.6% 0.0% 6.9% 10.5% 0.0% 4.5% 4.2% 20.0% 12.5% 0.0% Local newspapers 0.0% 0.0% 3.4% 5.3% 9.1% 13.6% 4.2% 10.0% 0.0% 6.3% Internet 66.7% 85.7% 75.9% 68.4% 72.7% 81.8% 83.3% 50.0% 87.5% 93.8% Periodicals 16.7% 28.6% 6.9% 0.0% 0.0% 4.5% 12.5% 10.0% 0.0% 18.8% Other 0.0% 0.0% 3.4% 5.3% 9.1% 4.5% 8.3% 0.0% 0.0% 12.5% *Significantly different between stakeholder groups How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Office of Employee of a Bilateral/ Private Sector/ Academia/ Percentage of Respondents President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Research Institute/ (Responses combined) Minister/Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Think Tanks Other Direct contact with World Bank Group 72.2% 57.1% 48.3% 36.8% 45.5% 40.9% 37.5% 54.5% 25.0% 43.8% Mobile phones* 0.0% 0.0% 0.0% 15.8% 0.0% 0.0% 0.0% 9.1% 0.0% 0.0% World Bank Group’s 38.9% 14.3% 51.7% 31.6% 18.2% 22.7% 20.8% 27.3% 25.0% 50.0% seminars/workshops/conferences World Bank Group’s publications and other written 27.8% 14.3% 13.8% 15.8% 36.4% 13.6% 16.7% 36.4% 12.5% 31.3% materials World Bank Group’s website 22.2% 42.9% 31.0% 26.3% 36.4% 27.3% 45.8% 18.2% 62.5% 37.5% Social media* 5.6% 57.1% 6.9% 36.8% 27.3% 31.8% 41.7% 27.3% 50.0% 12.5% e-Newsletters 16.7% 14.3% 37.9% 26.3% 0.0% 54.5% 37.5% 18.2% 25.0% 25.0% Other 0.0% 0.0% 0.0% 5.3% 0.0% 4.5% 0.0% 9.1% 0.0% 0.0% *Significantly different between stakeholder groups Are you aware of the World Bank Group's Access to Information Policies under which the World Bank Group discloses any information in its possession that is not on a list of exceptions? Office of Employee of a Bilateral/ Private Sector/ Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister/Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Think Tanks Other Yes 20.0% 0.0% 18.5% 33.3% 30.0% 19.0% 29.2% 22.2% 25.0% 31.3% No 80.0% 100.0% 81.5% 66.7% 70.0% 81.0% 70.8% 77.8% 75.0% 68.8% 77 World Bank Group Country Opinion Survey 2016: Georgia G. Communication and Information Sharing (continued) If yes, from which of the following sources did you learn about the World Bank Group’s Access to Information Policies? (Select only ONE response ) Office of Employee of a Bilateral/ Private Sector/ Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister/Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Think Tanks Other World Bank Group's 33.3% 0.0% 20.0% 40.0% 0.0% 0.0% 0.0% 50.0% 0.0% 20.0% seminars/workshops/conferences World Bank Group's website 33.3% 0.0% 60.0% 60.0% 0.0% 50.0% 71.4% 50.0% 0.0% 80.0% World Bank Group’s e-Newsletters 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% News/Media 33.3% 0.0% 0.0% 0.0% 0.0% 25.0% 0.0% 0.0% 50.0% 0.0% Colleagues/Friends/Peer organizations 0.0% 0.0% 20.0% 0.0% 66.7% 25.0% 14.3% 0.0% 50.0% 0.0% Other 0.0% 0.0% 0.0% 0.0% 33.3% 0.0% 14.3% 0.0% 0.0% 0.0% Have you requested information from the World Bank Group on its activities in the past year?* Office of Employee of a Bilateral/ Private Sector/ Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister/Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Think Tanks Other Yes 37.5% 33.3% 8.7% 11.8% 40.0% 23.8% 8.3% 44.4% 0.0% 6.7% No 62.5% 66.7% 91.3% 88.2% 60.0% 76.2% 91.7% 55.6% 100.0% 93.3% *Significantly different between stakeholder groups Were you able to obtain this information? Office of Employee of a Bilateral/ Private Sector/ Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister/Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Think Tanks Other Yes 100.0% 100.0% 100.0% 0.0% 100.0% 100.0% 100.0% 75.0% 0.0% 100.0% No 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 25.0% 0.0% 0.0% Do you have access to the Internet? Office of Employee of a Bilateral/ Private Sector/ Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister/Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Think Tanks Other Yes 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% No 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Do you use/have you used the World Bank Group website? Office of Employee of a Bilateral/ Private Sector/ Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister/Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Think Tanks Other Yes 66.7% 100.0% 89.5% 64.3% 100.0% 72.2% 88.2% 87.5% 83.3% 92.3% No 33.3% 0.0% 10.5% 35.7% 0.0% 27.8% 11.8% 12.5% 16.7% 7.7% 78 World Bank Group Country Opinion Survey 2016: Georgia G. Communication and Information Sharing (continued) Do you currently consult the World Bank Group social media sites?* Office of Employee of a Bilateral/ Private Sector/ Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister/Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Think Tanks Other Yes 60.0% 0.0% 47.4% 30.8% 10.0% 16.7% 29.4% 37.5% 16.7% 58.3% No 40.0% 100.0% 52.6% 69.2% 90.0% 83.3% 70.6% 62.5% 83.3% 41.7% *Significantly different between stakeholder groups Which Internet connection do you use primarily when visiting a World Bank Group website? Office of Employee of a Bilateral/ Private Sector/ Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister/Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Think Tanks Other High speed/WiFi 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 87.5% 90.9% Dial-up 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 12.5% 9.1% Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Office of Employee of a Bilateral/ Private Sector/ Academia/ President/Prime Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Research Institute/ Minister/Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD I find the World Bank Group’s websites easy to 14 8.64 2.13 7 8.14 1.77 20 8.05 1.43 12 6.75 1.66 11 6.82 2.18 14 7.86 1.41 19 7.00 1.97 6 8.17 1.60 5 7.60 1.82 15 8.40 1.68 navigate I find the information on the World Bank 14 9.00 1.66 7 8.57 1.62 20 8.70 1.38 13 7.77 1.59 11 8.09 1.76 14 8.29 0.83 20 8.15 1.46 6 8.83 2.04 5 8.00 1.87 15 8.93 1.44 Group’s websites useful The World Bank Group’s social media channels are valuable sources of information 12 9.00 0.95 3 7.33 1.15 12 8.33 1.83 10 6.80 2.97 2 9.00 1.41 6 8.17 1.33 8 6.75 2.60 6 6.33 3.27 2 6.00 1.41 9 6.56 3.40 about the institution When I need information from the World Bank 14 8.79 1.48 6 7.67 1.75 23 8.52 2.11 11 7.00 2.72 9 7.56 2.51 14 7.64 2.50 18 7.50 2.18 5 8.20 2.05 5 8.40 2.07 15 7.93 3.15 Group I know how to find it The World Bank Group is responsive to my 13 8.92 1.19 4 8.00 1.41 21 8.62 1.28 7 7.57 1.27 9 8.00 2.18 11 8.55 1.69 8 7.75 1.83 4 8.00 1.83 4 8.00 2.16 15 7.80 3.05 information requests and inquiries 79 World Bank Group Country Opinion Survey 2016: Georgia H. Background Information Currently, do you professionally collaborate/work with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country?* (Select only ONE response) Office of Employee of a Bilateral/ Private Sector/ Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister/Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Think Tanks Other Yes 88.2% 42.9% 64.3% 52.6% 90.9% 61.9% 21.7% 30.0% 25.0% 71.4% No 11.8% 57.1% 35.7% 47.4% 9.1% 38.1% 78.3% 70.0% 75.0% 28.6% *Significantly different between stakeholder groups Which of the following agencies of the World Bank Group do you primarily engage with in Georgia?* (Select only ONE response) Office of Employee of a Bilateral/ Private Sector/ Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister/Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Think Tanks Other The World Bank (IBRD) 55.6% 66.7% 72.7% 50.0% 88.9% 33.3% 27.3% 0.0% 40.0% 100.0% The International Finance Corporation (IFC) 11.1% 0.0% 0.0% 0.0% 11.1% 58.3% 0.0% 0.0% 0.0% 0.0% The Multilateral Investment Guarantee Agency 0.0% 0.0% 0.0% 0.0% 0.0% 8.3% 0.0% 0.0% 0.0% 0.0% (MIGA) Other 33.3% 33.3% 27.3% 50.0% 0.0% 0.0% 72.7% 100.0% 60.0% 0.0% *Significantly different between stakeholder groups Do your projects involve both the World Bank and the IFC? Office of Employee of a Bilateral/ Private Sector/ Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister/Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Think Tanks Other Yes 30.8% 0.0% 17.4% 40.0% 36.4% 27.8% 0.0% 0.0% 14.3% 11.1% No 69.2% 100.0% 82.6% 60.0% 63.6% 72.2% 100.0% 100.0% 85.7% 88.9% If yes, what was your view of how the two institutions work together in Georgia? (Select only ONE response) Office of Employee of a Bilateral/ Private Sector/ Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister/Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Think Tanks Other The two institutions work well together 25.0% 0.0% 33.3% 50.0% 100.0% 66.7% 0.0% 0.0% 100.0% 100.0% The way the two institutions work together needs 75.0% 0.0% 33.3% 50.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% improvement The two institutions do not work well together 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Don't know 0.0% 0.0% 33.3% 0.0% 0.0% 33.3% 0.0% 0.0% 0.0% 0.0% 80 World Bank Group Country Opinion Survey 2016: Georgia H. Background Information (continued) Which of the following describes most of your exposure to the World Bank Group in Georgia? (Choose no more than TWO) Office of Employee of a Bilateral/ Private Sector/ Academia/ Percentage of Respondents President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Research Institute/ (Responses combined) Minister/Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Think Tanks Other Observer* 6.7% 14.3% 0.0% 35.7% 0.0% 21.1% 22.7% 30.0% 0.0% 0.0% Use World Bank Group reports/data 33.3% 57.1% 19.2% 14.3% 27.3% 47.4% 45.5% 50.0% 0.0% 46.2% Engage in World Bank Group related/sponsored 33.3% 14.3% 53.8% 28.6% 9.1% 26.3% 18.2% 10.0% 57.1% 30.8% events/activities Collaborate as part of my professional duties 66.7% 42.9% 65.4% 42.9% 72.7% 57.9% 31.8% 40.0% 57.1% 61.5% Use World Bank Group website for information, data, 20.0% 42.9% 19.2% 42.9% 27.3% 15.8% 45.5% 50.0% 28.6% 23.1% research, etc. *Significantly different between stakeholder groups What’s your gender? Office of Employee of a Bilateral/ Private Sector/ Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister/Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Think Tanks Other Female 35.3% 0.0% 37.9% 26.3% 36.4% 33.3% 54.2% 27.3% 37.5% 12.5% Male 64.7% 100.0% 62.1% 73.7% 63.6% 66.7% 45.8% 72.7% 62.5% 87.5% 81 World Bank Group Country Opinion Survey 2016: Georgia Appendix C: Responses to Indicator Questions by Geographic Location15  Tbilisi N=137  Outside Tbilisi N=27 B. Overall Attitudes toward the World Bank Group Tbilisi Outside Tbilisi N Mean SD N Mean SD Overall, please rate your impression of the World Bank 122 7.72 1.76 24 7.17 2.41 Group’s effectiveness in Georgia. (1-Not effective at all, 10-Extremely effective) To what extent do you agree with the following statements about the World Bank Group’s work in Georgia? (1-Strongly disagree, 10-Strongly agree) Tbilisi Outside Tbilisi N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 128 7.79 1.70 23 7.30 2.14 development in Georgia The World Bank Group’s work is aligned with what I consider 129 7.46 1.83 21 6.95 1.88 the development priorities for Georgia To what extent is the World Bank Group an effective development partner in Georgia, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Tbilisi Outside Tbilisi N Mean SD N Mean SD Responsiveness to needs 116 7.11 1.65 21 7.19 2.23 Flexibility (in terms of the institution’s products and services) 112 6.54 1.91 18 5.89 2.37 Flexibility (in terms of changing country circumstances) 112 6.46 1.98 20 5.95 2.21 Being inclusive* 111 6.96 2.01 17 5.82 2.16 Openness (sharing data and other information) 120 7.54 2.06 19 7.05 1.78 Collaboration with the Government 120 8.42 1.38 22 8.00 1.75 The speed in which it gets things accomplished on the 106 6.97 1.89 17 6.00 2.57 ground Ease of access to the people at the World Bank Group who 111 7.68 2.00 16 6.69 2.24 are making decisions important to my work Collaboration with civil society 106 6.91 2.22 18 6.83 1.98 Staff accessibility 113 7.42 2.15 19 6.58 1.61 Collaboration with other donors and development partners 100 7.58 1.80 18 7.50 1.76 Collaboration with the private sector 99 6.81 2.06 18 6.67 1.75 Straightforwardness and honesty 108 8.05 1.71 18 7.83 2.20 Treating clients and stakeholders in Georgia with respect 110 8.46 1.63 19 7.84 1.95 Being a long-term partner 119 8.66 1.69 20 7.95 2.04 *Significantly different between geographic locations 15Only 164 respondents provided information about their geographic location. Only these respondents were included in the analysis presented in this appendix. 82 World Bank Group Country Opinion Survey 2016: Georgia C. World Bank Group’s Effectiveness and Results Tbilisi Outside Tbilisi N Mean SD N Mean SD To what extent does the World Bank Group’s work help to 126 7.60 1.72 23 8.13 1.66 achieve development results in Georgia? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Georgia? (1-Strongly disagree, 10-Strongly agree) Tbilisi Outside Tbilisi N Mean SD N Mean SD The World Bank Group's financial instruments meet the 126 7.65 1.77 24 7.63 2.00 needs of Georgia The World Bank Group meets Georgia’s needs for 121 7.31 1.97 20 7.40 2.04 knowledge services D. The World Bank Group’s Knowledge Work and Activities In Georgia, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Tbilisi Outside Tbilisi N Mean SD N Mean SD Are adaptable to Georgia’s specific development challenges 121 7.01 2.01 20 7.05 2.14 and country circumstances Tbilisi Outside Tbilisi N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to 131 8.76 1.38 25 8.48 1.64 development results in your country? Overall, how would you rate the technical quality of the World 121 8.17 1.55 21 8.33 1.49 Bank Group's knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Tbilisi Outside Tbilisi N Mean SD N Mean SD The World Bank Group takes decisions quickly in Georgia 100 6.46 2.11 18 5.50 2.26 Where country systems are adequate, the World Bank Group 87 7.79 1.72 15 7.07 1.75 makes appropriate use of them 83 World Bank Group Country Opinion Survey 2016: Georgia Appendix D: Responses to Selected Questions by Level of Collaboration with the World Bank Group16 Note that this appendix presents comparative analysis of the data from those respondents who collaborate with the WBG vs. those respondents who do not collaborate with the WBG and covers the following selected questions from the FY16 Georgia COS questionnaire: All 10-point scale questions and question B4 “When thinking about how the World Bank Group can have the most impact on development results in Georgia, in which sectoral areas do you believe the World Bank Group should focus most of its resources in Georgia?” Collaborating with the WBG N=90 Not collaborating with the WBG N=69 B. Overall Attitudes toward the World Bank Group Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in 90 7.64 1.76 68 6.37 2.29 Georgia?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall, please rate your impression of the World Bank 83 7.90 1.72 59 7.27 2.12 Group’s effectiveness in Georgia. (1-Not effective at all, 10-Very effective) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help Georgia solve its most complicated 79 8.25 1.51 49 8.02 1.74 development challenges? (1-To no degree at all, 10-To a very significant degree) 16 Only 159 respondents provided the information about their levels of collaboration with the World Bank Group (question H3 in the questionnaire). Thus, only these respondents were included in the analysis presented in this appendix. 84 World Bank Group Country Opinion Survey 2016: Georgia B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Georgia, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Georgia? (Choose no more than THREE) Percentage of Respondents Collaborating Not collaborating (Responses combined) with the WBG with the WBG Health 5.6% 8.7% Crime and violence 0.0% 0.0% Transport 22.2% 18.8% Agriculture and rural development 27.8% 17.4% Global/regional integration 4.4% 7.2% Youth development 3.3% 2.9% Job creation/employment 22.2% 29.0% Public sector governance/reform 16.7% 17.4% Social protection 2.2% 7.2% Municipal, urban and regional development 22.2% 18.8% Foreign direct investment 14.4% 13.0% Education 40.0% 36.2% Energy 6.7% 2.9% Tourism 5.6% 5.8% Gender equity 1.1% 0.0% Financial markets 3.3% 5.8% Urban development 0.0% 1.4% Environmental sustainability 3.3% 4.3% Economic growth 46.7% 42.0% Private sector development 15.6% 24.6% Water and sanitation 1.1% 1.4% Food security 0.0% 1.4% Climate change 0.0% 0.0% Information and communications technology 2.2% 4.3% Trade and exports 5.6% 4.3% Internally displaced persons 2.2% 0.0% Equality of opportunity 3.3% 2.9% Law and justice 6.7% 2.9% Regulatory framework 3.3% 5.8% Communicable/non-communicable diseases 1.1% 0.0% Natural resource management 0.0% 0.0% Waste management 0.0% 0.0% Poverty reduction 11.1% 13.0% Anti corruption 0.0% 0.0% Disaster management 0.0% 0.0% 85 World Bank Group Country Opinion Survey 2016: Georgia B. Overall Attitudes toward the World Bank Group (continued) To what extent do you agree with the following statements about the World Bank Group’s work in Georgia? (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 86 7.95 1.83 60 7.45 1.69 development in Georgia The World Bank Group’s work is aligned with what I consider 86 7.51 1.91 59 7.25 1.76 the development priorities for Georgia To what extent is the World Bank Group an effective development partner in Georgia, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Responsiveness to needs 79 7.27 1.90 53 6.98 1.46 Flexibility (in terms of the institution’s products and services) 77 6.45 2.06 49 6.43 1.93 Flexibility (in terms of changing country circumstances) 77 6.64 2.09 50 6.04 1.83 Being inclusive* 74 7.15 2.16 48 6.38 1.85 Openness (sharing data and other information) 83 7.57 2.03 52 7.37 2.02 Collaboration with the Government 81 8.49 1.33 57 8.26 1.47 The speed in which it gets things accomplished on the 77 6.91 2.03 44 6.77 2.01 ground Ease of access to the people at the World Bank Group who 77 7.84 2.08 45 7.16 2.00 are making decisions important to my work Collaboration with civil society 65 7.14 2.03 52 6.62 2.34 Staff accessibility* 78 7.76 1.86 49 6.69 2.30 Collaboration with other donors and development partners 72 7.65 1.82 44 7.48 1.73 Collaboration with the private sector 67 7.07 1.94 47 6.47 2.07 Straightforwardness and honesty 73 8.08 1.82 49 7.94 1.70 Treating clients and stakeholders in Georgia with respect 75 8.33 1.85 48 8.52 1.37 Being a long-term partner 80 8.59 1.81 53 8.77 1.40 *Significantly different between collaborators and non-collaborators 86 World Bank Group Country Opinion Survey 2016: Georgia C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Georgia? (1-Not important at all, 10-Very important) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Crime and violence 74 4.70 2.88 49 5.00 2.68 Financial markets 82 7.98 2.12 60 8.57 1.83 Transport 88 8.55 1.64 61 8.74 1.58 Anti corruption* 79 6.94 2.47 56 5.82 2.52 Law and justice 79 7.20 2.32 56 6.41 2.64 Urban development 83 8.19 1.88 61 8.08 2.06 Environmental sustainability 80 7.93 1.84 61 8.13 1.89 Trade and exports 84 8.12 1.75 59 7.88 2.16 Information and communications technology 83 7.59 2.08 59 7.41 2.49 Poverty reduction 84 8.73 1.87 63 8.54 1.79 Gender equity 80 6.76 2.58 58 6.31 2.53 Private sector development 88 8.58 1.90 62 8.73 1.60 Foreign direct investment 87 8.84 1.46 61 8.95 1.55 Water and sanitation 82 7.68 1.94 60 7.03 2.31 Regulatory framework* 82 7.68 1.87 58 6.97 2.21 Economic growth 88 8.92 1.43 61 9.00 1.33 Energy 83 8.05 1.85 60 7.75 1.95 Disaster management 80 6.77 2.35 57 6.60 2.37 Public sector governance/reform 85 8.20 1.98 59 7.90 2.03 Job creation/employment 85 7.64 2.31 61 7.89 2.54 Communicable/non-communicable diseases 73 5.97 2.32 58 5.95 2.65 Equality of opportunity 79 7.22 2.30 59 6.59 2.70 Social protection 82 6.93 2.35 59 6.44 2.68 Agriculture and rural development 87 8.18 1.85 61 7.75 2.37 Global/regional integration 81 8.05 1.72 61 8.03 1.98 Food security 83 6.73 2.37 59 6.88 2.36 Natural resource management* 84 7.05 2.18 58 6.24 2.60 Health 81 7.09 2.24 60 7.28 2.23 Climate change 82 7.30 2.13 60 7.03 2.63 Municipal, urban and regional development 86 8.37 1.53 61 8.52 1.56 Education* 85 8.22 2.09 61 9.11 1.34 Internally displaced persons 80 7.16 2.32 60 6.92 2.46 Youth development 83 7.05 2.33 59 6.93 2.63 Tourism 89 7.92 2.11 61 7.79 2.03 Waste management 81 7.52 2.12 60 7.53 2.10 *Significantly different between collaborators and non-collaborators 87 World Bank Group Country Opinion Survey 2016: Georgia C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Georgia? (1-Not effective at all, 10-Very effective) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Gender equity 35 6.34 2.00 27 6.30 1.79 Information and communications technology 39 6.92 2.22 32 6.50 1.83 Transport 69 8.12 1.69 47 8.19 1.65 Crime and violence 27 6.00 2.45 23 5.57 1.95 Law and justice 37 6.73 2.39 27 6.00 2.47 Urban development* 60 7.48 1.73 40 6.70 2.11 Environmental sustainability 51 6.71 1.96 35 6.94 2.09 Regulatory framework* 49 7.31 1.94 31 6.39 1.89 Communicable/non-communicable diseases 30 6.73 2.30 28 6.00 2.29 Poverty reduction* 65 7.12 2.02 44 6.25 1.94 Anti corruption 40 7.00 2.34 31 6.10 2.41 Private sector development 57 7.21 2.07 41 6.46 2.16 Foreign direct investment 56 7.29 2.26 40 6.85 2.14 Water and sanitation 49 7.37 2.15 32 6.69 1.93 Trade and exports 45 7.20 1.87 33 6.73 1.64 Economic growth 67 7.64 2.31 42 7.14 1.82 Health 46 6.96 2.43 35 6.63 2.16 Disaster management 30 5.50 2.64 21 6.00 1.97 Public sector governance/reform 60 7.57 2.16 40 6.73 1.99 Job creation/employment 52 6.46 2.06 39 6.05 2.06 Financial markets 54 6.93 2.28 36 6.03 2.74 Equality of opportunity 41 6.68 2.22 30 6.13 2.40 Energy 49 7.47 1.70 35 7.17 1.81 Agriculture and rural development 57 7.33 1.85 38 6.76 2.28 Global/regional integration 46 6.89 2.05 31 6.90 1.78 Food security 31 5.97 2.21 24 6.54 1.82 Education 59 6.37 2.59 41 6.80 1.98 Social protection 47 6.60 2.72 31 5.61 2.38 Climate change 37 6.08 2.07 26 6.23 2.18 Municipal, urban and regional development 61 7.41 1.65 38 6.89 1.93 Natural resource management 38 6.11 2.35 24 6.17 1.97 Internally displaced persons 48 6.25 2.88 33 6.61 2.09 Youth development 32 5.81 2.55 26 6.15 1.95 Tourism 52 7.08 2.21 31 6.97 2.21 Waste management 39 7.03 2.10 28 6.86 2.09 *Significantly different between collaborators and non-collaborators 88 World Bank Group Country Opinion Survey 2016: Georgia C. World Bank Group’s Effectiveness and Results (continued) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent does the World Bank Group’s work help to 83 7.95 1.63 61 7.38 1.83 achieve development results in Georgia?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators To what extent do you agree with the following statements about the World Bank Group in Georgia? (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD The World Bank Group’s financial instruments meet the 83 7.99 1.76 62 7.34 1.76 needs of Georgia* The World Bank Group meets Georgia’s needs for 78 7.64 1.85 58 7.02 2.10 knowledge services *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe the World Bank Group 73 7.38 1.93 46 7.02 2.01 measures and corrects its work in real time in Georgia? (1-To no degree at all, 10-To a very significant degree) D. The World Bank Group’s Knowledge Work and Activities In Georgia, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Are timely 76 7.42 2.23 49 6.86 1.72 Include appropriate level of stakeholder involvement during 74 7.51 1.97 47 6.47 1.80 preparation* Lead to practical solutions* 78 7.67 1.76 49 6.76 2.13 Are accessible (well written and easy to understand)* 82 7.90 1.80 52 6.98 2.18 Are source of relevant information on global good practices 78 8.00 1.93 53 7.60 1.93 Are adequately disseminated* 75 7.41 2.14 50 6.26 2.26 Are translated enough into local language 64 6.55 2.30 41 6.98 2.82 Are adaptable to Georgia’s specific development challenges 82 7.38 1.92 54 6.57 2.14 and country circumstances* *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to 85 8.66 1.49 66 8.91 1.30 development results in your country? Overall, how would you rate the technical quality of the World 80 8.31 1.57 58 8.12 1.52 Bank Group's knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) 89 World Bank Group Country Opinion Survey 2016: Georgia E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD The World Bank Group disburses funds promptly 68 6.49 2.06 32 6.31 1.91 The World Bank Group effectively monitors and evaluates the 82 7.54 1.85 42 7.71 1.60 projects and programs it supports The World Bank Group’s approvals and reviews are done in a 73 6.58 2.33 32 6.25 2.29 timely fashion The World Bank Group’s “Safeguard Policy” requirements are 54 7.43 1.99 26 7.92 1.67 reasonable The World Bank Group’s conditions on its lending are 61 7.70 1.99 27 7.63 1.62 reasonable The World Bank Group takes decisions quickly in Georgia 76 6.62 2.14 38 5.95 2.22 Working with the World Bank Group increases Georgia’s 81 8.30 1.87 54 7.94 1.82 institutional capacity Where country systems are adequate, the World Bank Group 60 7.75 1.80 38 7.71 1.69 makes appropriate use of them The World Bank Group provides effective implementation 74 8.07 1.88 41 8.17 1.46 support Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public 76 8.18 1.80 62 7.89 1.74 partnerships in Georgia? (1-To no degree at all, 10-To a very significant degree) G. Communication and Information Sharing Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD I find the World Bank Group’s websites easy to navigate. 75 7.77 1.93 43 7.63 1.68 I find the information on the World Bank Group’s websites 76 8.49 1.50 45 8.44 1.41 useful. The World Bank Group’s social media channels are valuable 46 7.37 2.58 20 8.15 1.69 sources of information about the institution When I need information from the World Bank Group I know 77 8.06 2.34 40 7.77 2.30 how to find it The World Bank Group is responsive to my information 71 8.39 1.92 22 7.82 1.62 requests and inquiries 90 World Bank Group Country Opinion Survey 2016: Georgia Appendix E: Responses to Selected Questions by Year17 All data presented in this appendix are weighted. As a result, means of the FY 2016 data and the total number of respondents indicated will be slightly different from the aggregated responses in Appendix A. Similarly, responses from FY 2013 respondents and the total number of respondents indicated may differ from those reported in the FY 2013 COS report. FY 2013 Number of comparable respondents = 146  FY 2016 Number of comparable respondents = 156 By weighting, the FY 2013 and FY 2016 samples have the same stakeholder composition and thus are comparable. The weighted percentage of a stakeholder group is determined by the extent to which the World Bank Group interacts with them in the country and the percentage this group usually makes up in the past aggregated annual global data. The weighted stakeholder breakdown is presented below: Percentage of Respondents FY 2013 FY 2016 Office of the President/Prime Minister/Minister 10% 10% Office of Parliamentarian 4% 4% Government institutions 25% 25% Local Government 10% 10% Bilateral/multilateral agencies 7% 7% Civil society 17% 17% Private sector 13% 13% Academia 7% 7% Media 7% 7% B. Overall Attitudes toward the World Bank Group FY 2013 FY 2016 N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in 144 7.11 2.17 155 7.02 2.08 Georgia? (1-Not familiar at all, 10-Extremely familiar) FY 2013 FY 2016 N Mean SD N Mean SD Overall, please rate your impression of the World Bank 129 7.72 1.57 139 7.62 1.89 Group’s effectiveness in Georgia. (1-Not effective at all, 10-Very effective) FY 2013 FY 2016 N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help Georgia solve its most complicated 123 7.77 1.90 125 8.18 1.54 development challenges? (1-To no degree at all, 10-To a very significant degree) 17Only those questions that were asked in the FY ‘13 and FY ’16 country opinion surveys, with similar response s cales/options, are presented. 91 World Bank Group Country Opinion Survey 2016: Georgia B. Overall Attitudes toward the World Bank Group (continued) To what extent do you agree with the following statements about the World Bank Group’s work in Georgia? (1-Strongly disagree, 10-Strongly agree) FY 2013 FY 2016 N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 129 7.66 1.76 143 7.74 1.74 development in Georgia The World Bank Group’s work is aligned with what I consider 133 7.65 1.66 141 7.44 1.80 the development priorities for Georgia To what extent is the World Bank Group an effective development partner in Georgia, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) FY 2013 FY 2016 N Mean SD N Mean SD Responsiveness to needs* 126 6.58 2.06 128 7.15 1.67 Flexibility (in terms of the institution’s products and services) 124 6.53 1.98 121 6.46 1.96 Flexibility (in terms of changing country circumstances) 123 6.36 2.02 123 6.42 1.97 Being inclusive 117 6.95 2.04 119 6.84 2.03 Openness (sharing data and other information) 128 7.24 2.16 132 7.49 2.01 Collaboration with the Government 120 8.51 1.29 134 8.33 1.44 The speed in which it gets things accomplished on the 112 6.74 2.02 115 6.83 1.98 ground Ease of access to the people at the World Bank Group who 118 7.59 2.06 are making decisions important to my work Collaboration with civil society 115 6.86 2.21 Staff accessibility 127 7.44 2.15 123 7.33 2.10 Collaboration with other donors and development partners 103 7.71 1.70 109 7.62 1.74 Collaboration with the private sector 109 6.80 1.99 Straightforwardness and honesty 129 8.22 1.91 120 7.97 1.81 Treating clients and stakeholders in Georgia with respect 126 8.46 1.55 121 8.41 1.66 Being a long-term partner 130 8.61 1.72 *Significantly different between FY2016 and FY2013 92 World Bank Group Country Opinion Survey 2016: Georgia C. World Bank Group’s Effectiveness and Results How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Georgia? (1-Not effective at all, 10-Very effective) FY 2013 FY 2016 N Mean SD N Mean SD Gender equity 79 6.63 2.16 59 6.34 1.91 Information and communications technology 85 7.00 2.01 68 6.79 2.02 Transport 116 8.54 1.41 110 8.21 1.65 Crime and violence 63 6.68 2.19 49 6.07 2.30 Law and justice 74 6.43 2.27 60 6.56 2.40 Environmental sustainability 85 6.95 1.98 82 6.81 2.03 Regulatory framework 86 6.85 1.66 77 7.00 2.00 Poverty reduction 102 6.58 2.30 107 6.80 2.03 Anti corruption 88 7.19 2.18 68 6.54 2.41 Private sector development 95 6.37 2.22 92 6.98 2.14 Foreign direct investment 88 6.87 1.87 90 7.22 2.23 Water and sanitation 84 7.53 2.02 77 7.09 2.10 Trade and exports 80 6.62 1.75 75 6.99 1.81 Economic growth 105 7.23 1.90 102 7.56 1.95 Health 87 6.48 2.06 78 7.05 2.08 Disaster management 63 5.70 2.14 48 5.78 2.42 Public sector governance/reform 103 7.22 2.01 95 7.26 2.14 Job creation/employment 95 6.13 2.31 89 6.32 2.01 Financial markets 82 6.60 2.02 88 6.61 2.47 Equality of opportunity 74 6.10 2.40 68 6.46 2.27 Energy 91 6.99 2.14 79 7.41 1.80 Agriculture and rural development* 99 6.50 2.04 90 7.14 2.05 Global/regional integration 82 6.58 2.11 74 6.98 1.94 Food security* 77 5.39 2.25 54 6.26 2.16 Education 98 6.39 2.07 96 6.65 2.23 Social protection 87 6.15 2.21 75 6.42 2.58 Climate change* 65 5.47 2.12 60 6.28 2.13 Municipal, urban and regional development 109 7.63 1.88 94 7.29 1.75 Natural resource management 69 5.90 2.13 57 6.29 2.10 Internally displaced persons 80 6.31 2.24 76 6.65 2.43 Youth development 82 5.88 2.34 57 6.18 2.33 Tourism 92 7.45 1.63 77 7.00 2.17 Waste management* 80 5.97 2.48 65 6.98 2.12 *Significantly different between FY2016 and FY2013 FY 2013 FY 2016 N Mean SD N Mean SD To what extent does the World Bank Group’s work help to 128 7.65 1.54 141 7.70 1.69 achieve development results in Georgia? (1-To no degree at all, 10-To a very significant degree) 93 World Bank Group Country Opinion Survey 2016: Georgia C. World Bank Group’s Effectiveness and Results (continued) To what extent do you agree with the following statements about the World Bank Group in Georgia? (1-Strongly disagree, 10-Strongly agree) FY 2013 FY 2016 N Mean SD N Mean SD The World Bank Group’s financial instruments meet the 117 7.79 1.81 142 7.68 1.77 needs of Georgia The World Bank Group meets Georgia’s needs for 125 7.44 1.94 133 7.35 1.97 knowledge services D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? Percentage of Respondents FY 2013 FY 2016 Weekly 4.9% 8.5% Monthly 23.2% 13.7% A few times a year 43.7% 48.4% Rarely 22.5% 26.1% Never 5.6% 3.3% In Georgia, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) FY 2013 FY 2016 N Mean SD N Mean SD Are timely 121 7.22 1.97 123 7.26 1.91 Include appropriate level of stakeholder involvement during 111 7.23 1.78 119 7.09 1.96 preparation Lead to practical solutions 125 7.25 1.95 Are accessible (well written and easy to understand) 121 7.65 1.76 132 7.46 2.02 Are source of relevant information on global good practices 119 7.92 1.67 129 7.75 1.98 Are adequately disseminated 114 6.75 2.17 124 6.85 2.26 Are translated enough into local language 101 6.71 2.35 105 6.68 2.56 Are adaptable to Georgia’s specific development challenges 119 6.94 1.85 133 7.04 1.99 and country circumstances FY 2013 FY 2016 N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to 127 7.38 1.70 148 8.72 1.43 development results in your country?* Overall, how would you rate the technical quality of the World 129 7.58 1.79 135 8.23 1.54 Bank Group's knowledge work and activities?* (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between FY2016 and FY2013 94 World Bank Group Country Opinion Survey 2016: Georgia E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) FY 2013 FY 2016 N Mean SD N Mean SD The World Bank Group disburses funds promptly* 84 7.54 1.93 98 6.51 1.97 The World Bank Group effectively monitors and evaluates the 112 7.78 2.05 121 7.60 1.77 projects and programs it supports The World Bank Group’s approvals and reviews are done in a 104 7.28 2.13 103 6.45 2.27 timely fashion* The World Bank Group’s “Safeguard Policy” requirements are 80 7.74 1.79 76 7.53 1.97 reasonable The World Bank Group’s conditions on its lending are 97 8.07 1.61 85 7.60 1.96 reasonable The World Bank Group takes decisions quickly in Georgia 110 6.37 2.12 Working with the World Bank Group increases Georgia’s 127 8.37 1.67 133 8.09 1.89 institutional capacity Where country systems are adequate, the World Bank Group 98 7.50 2.17 95 7.75 1.70 makes appropriate use of them The World Bank Group provides effective implementation 109 7.80 1.88 113 8.03 1.78 support *Significantly different between FY2016 and FY2013 G. Communication and Information Sharing Are you aware of the World Bank Group's Access to Information Policies under which the WBG will now disclose any information in its possession that is not a list of exceptions?* Percentage of Respondents FY 2013 FY 2016 Yes 42.4% 22.6% No 57.6% 77.4% *Significantly different between FY2016 and FY2013 Have you requested information from the World Bank Group on its activities in the past year? Percentage of Respondents FY 2013 FY 2016 Yes 22.0% 18.3% No 78.0% 81.7% Were you able to obtain this information? Percentage of Respondents FY 2013 FY 2016 Yes 96.6% 95.8% No 3.4% 4.2% Do you have access to the Internet? Percentage of Respondents FY 2013 FY 2016 Yes 98.5% 100.0% No 1.5% 0.0% Do you use/have used the World Bank Group website? Percentage of Respondents FY 2013 FY 2016 Yes 77.8% 82.2% No 22.2% 17.8% 95 World Bank Group Country Opinion Survey 2016: Georgia G. Communication and Information Sharing (continued) Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) FY 2013 FY 2016 N Mean SD N Mean SD I find the World Bank Group’s websites easy to navigate 105 7.36 2.05 114 7.67 1.84 I find the information on the World Bank Group’s websites 107 8.28 1.72 116 8.42 1.50 useful When I need information from the World Bank Group I know 115 7.39 2.40 111 8.04 2.16 how to find it* The World Bank Group is responsive to my information 87 8.14 2.00 87 8.38 1.54 requests and inquiries *Significantly different between FY2016 and FY2013 96 World Bank Group Country Opinion Survey 2016: Georgia Appendix F: Indicator Questions as a Function of Exposure to the World Bank Group Currently, do you professionally Which of the following describes most of your exposure to the World Bank Group in Georgia? (Choose no more than TWO) collaborate/work with the World Bank Indicator Question Group in your country? Observer Use WB reports/data Engage in WB activities Collaborate Use WB website Not collaborating Collaborating with No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean with the WBG the WBG Overall, please rate your impression of the World Bank 7.27 7.90 7.57 7.00 7.31 7.85 7.31 7.93 7.22 7.76 7.65 7.14 Group’s effectiveness in Georgia. Overall the World Bank Group currently plays a relevant 7.45 7.95 7.76 6.94 7.54 7.86 7.52 8.00 7.54 7.76 7.62 7.76 role in development in Georgia The World Bank Group’s work is aligned with what I 7.25 7.51 7.41 6.56 7.36 7.22 7.09 7.81 7.10 7.49 7.30 7.35 consider the development priorities for Georgia Responsiveness to needs 6.98 7.27 7.11 6.60 7.01 7.11 6.92 7.33 6.86 7.22 7.09 6.94 Flexibility (in terms of the institution’s products and 6.43 6.45 6.32 6.33 6.28 6.39 6.30 6.36 6.17 6.45 6.16 6.69 services) Flexibility (in terms of changing country circumstances) 6.04 6.64 6.38 5.62 6.38 6.16 6.13 6.66 6.12 6.47 6.30 6.31 Being inclusive 6.38 7.15 6.88 5.38 6.64 6.82 6.51 7.11 6.46 6.96 6.78 6.56 Openness (sharing data and other information) 7.37 7.57 7.40 7.31 7.40 7.38 7.21 7.76 7.47 7.32 7.37 7.43 Collaboration with the Government 8.26 8.49 8.32 8.07 8.26 8.34 8.32 8.22 8.27 8.30 8.20 8.50 The speed in which it gets things accomplished on the 6.77 6.91 6.81 5.67 6.49 7.13 6.56 7.00 6.80 6.65 6.60 7.00 ground Ease of access to the people at the World Bank Group 7.16 7.84 7.62 5.78 7.37 7.64 7.35 7.72 7.10 7.75 7.51 7.39 who are making decisions important to my work Collaboration with civil society 6.62 7.14 6.65 7.54 6.89 6.54 6.46 7.31 6.60 6.91 6.86 6.52 Staff accessibility 6.69 7.76 7.41 5.80 7.12 7.52 7.00 7.80 6.75 7.69 7.42 6.91 Collaboration with other donors and development 7.48 7.65 7.48 7.73 7.56 7.39 7.38 7.76 7.40 7.59 7.36 7.90 partners Collaboration with the private sector 6.47 7.07 6.78 5.92 6.68 6.68 6.51 7.00 6.55 6.81 6.72 6.59 Straightforwardness and honesty 7.94 8.08 8.01 8.00 8.16 7.71 7.96 8.10 7.76 8.21 7.91 8.23 Treating clients and stakeholders in Georgia with 8.52 8.33 8.30 8.75 8.36 8.32 8.33 8.37 8.18 8.48 8.23 8.65 respect Being a long-term partner 8.77 8.59 8.50 8.54 8.58 8.37 8.54 8.44 8.28 8.70 8.39 8.78 To what extent does the World Bank Group’s work help 7.38 7.95 7.66 7.12 7.65 7.49 7.42 7.95 7.35 7.80 7.56 7.66 to achieve development results in Georgia? The World Bank Group’s financial instruments (i.e., investment lending, Development Policy Loan, Trust 7.34 7.99 7.59 7.19 7.64 7.37 7.42 7.80 7.24 7.80 7.57 7.45 Funds, etc.) meet the needs of Georgia The World Bank Group meets Georgia’s needs for knowledge services (e.g., research, analysis, data, 7.02 7.64 7.39 6.38 7.36 7.09 7.07 7.68 7.18 7.34 7.33 7.12 technical assistance) The World Bank Group’s knowledge work and activities are adaptable to Georgia’s specific development 6.57 7.38 6.91 7.29 7.10 6.73 6.85 7.19 6.66 7.23 7.05 6.73 challenges and country circumstances Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities 8.91 8.66 8.70 8.74 8.62 8.86 8.81 8.48 8.77 8.65 8.59 9.00 make to development results in your country? Overall, how would you rate the technical quality of the 8.12 8.31 8.13 8.19 8.13 8.16 8.11 8.19 7.92 8.34 8.15 8.11 World Bank Group's knowledge work and activities? The World Bank Group takes decisions quickly in 5.95 6.62 6.32 6.00 6.18 6.44 6.30 6.24 6.16 6.39 6.15 6.67 Georgia Where country systems (e.g., procurement, financial management, etc.) are adequate, the World Bank Group 7.71 7.75 7.84 6.54 7.55 7.84 7.70 7.56 7.35 7.92 7.60 7.79 makes appropriate use of them Yellow highlight indicates significant difference between Yes and No means. 97 World Bank Group Country Opinion Survey 2016: Georgia Appendix G: Georgia FY 2016 Questionnaire World Bank Group Country Survey FY16 – Georgia The World Bank Group is interested in gauging the views of clients and partners who are either involved in development in Georgia or who observe activities related to social and economic development. The following survey will give the World Bank Group’s team that works in Georgia, greater insight into how the Bank’s work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders, and to develop more effective strategies that support development in Georgia. A local independent firm has been hired to oversee the logistics of this survey. This ensures anonymity and confidentiality. We hope you’ll be candid. Finally, the survey relates to the World Bank Group’s work. The World Bank Group consists of IBRD, IDA, IFC, MIGA, and ICSID. When responding to the survey, please consider the area of the World Bank Group with which you are most familiar. To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 98 World Bank Group Country Opinion Survey 2016: Georgia SECTION A: GENERAL ISSUES FACING GEORGIA A1. In general would you say that Georgia is headed in ... ? 1 The right direction 2 The wrong direction 3 Not sure A2. Listed below are a number of development priorities in Georgia. Please identify which of the following you consider the most important development priorities in Georgia? (Choose no more than THREE) 1 Global/regional integration 19 Climate change (e.g., mitigation, adaptation) 2 Food security 20 Poverty reduction Public sector governance/reform (i.e., government 3 effectiveness, public financial management, public 21 Transport (e.g., roads, bridges, transportation) expenditure, fiscal system reform) Social protection (e.g., pensions, targeted social 4 22 Education assistance) 5 Gender equity 23 Municipal, urban and regional development 6 Private sector development 24 Trade and exports 7 Foreign direct investment 25 Crime and violence 8 Urban development 26 Anti corruption 9 Tourism 27 Youth development 10 Energy 28 Law and justice (e.g., judicial system) 11 Job creation/employment 29 Regulatory framework 12 Agriculture and rural development 30 Communicable/non-communicable diseases 13 Financial markets 31 Natural resource management (e.g., oil, gas, mining) 14 Water and sanitation 32 Economic growth 15 Environmental sustainability 33 Disaster management 16 Waste management 34 Information and communications technology 17 Equality of opportunity (i.e., equity) Internally displaced persons (housing, social 35 18 Health inclusion) 99 World Bank Group Country Opinion Survey 2016: Georgia SECTION A: GENERAL ISSUES A3. The World Bank Group has committed itself to twin goals: ending extreme poverty by 2030 and boosting shared prosperity. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Georgia? (Choose no more than THREE) 1 Water and sanitation 18 Anti corruption 2 Equality of opportunity (i.e., equity) 19 Education 3 Municipal, urban and regional development 20 Foreign direct investment 4 Climate change (e.g., mitigation, adaptation) 21 Energy Public sector governance/reform (i.e., government Internally displaced persons (housing, social 5 22 effectiveness, public financial management, public inclusion) expenditure, fiscal system reform) 6 Global/regional integration 23 Waste management 7 Gender equity 24 Private sector development 8 Economic growth 25 Natural resource management (e.g., oil, gas, mining) 9 Urban development 26 Environmental sustainability 10 Regulatory framework 27 Health Social protection (e.g., pensions, targeted 11 28 Agriculture and rural development social assistance) 12 Law and justice (e.g., judicial system) 29 Disaster management 13 Transport (e.g., roads, bridges, transportation) 30 Job creation/employment 14 Youth development 31 Tourism 15 Crime and violence 32 Financial markets 16 Communicable/non-communicable diseases 33 Trade and exports 17 Information and communications technology 34 Food security 100 World Bank Group Country Opinion Survey 2016: Georgia SECTION A: GENERAL ISSUES A4. The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Georgia? (Choose no more than TWO) 1 Consistent economic growth 2 More reliable social safety net 3 Greater access to micro-finance for the poor 4 Greater voice and participation for citizens to help ensure greater accountability 5 Greater access to health and nutrition for citizens 6 Better entrepreneurial opportunities (i.e., to start small and medium sized businesses) 7 A growing middle class 8 Better opportunity for the poor who live in rural areas 9 Better opportunity for the poor who live in urban areas 10 Better employment opportunities for young people 11 Better employment opportunities for women 12 Greater equity of fiscal policy 13 Education and training that better ensure job opportunity 14 Better quality public services 15 Other (please specify):_____________________________________ A5. Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem or not a problem at all in Georgia? (Select only ONE response) 1 A very big problem 2 A moderately big problem 3 A small problem 4 Not a problem at all 5 Don’t know A6. In your view, is global climate change a very serious problem, somewhat serious, not too serious, or not a problem? (Select only ONE response) 1 A very serious problem 2 A somewhat serious problem 3 Not too serious problem 4 Not a problem 5 Don’t know 101 World Bank Group Country Opinion Survey 2016: Georgia SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B1. How familiar are you with the work of the World Bank Group in Georgia? 1 2 3 4 5 6 7 8 9 10 Not familiar at all Extremely familiar B2. Overall, please rate your impression of the World Bank Group’s effectiveness in Georgia. 1 2 3 4 5 6 7 8 9 10  Not effective at Very effective Don't know all B3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Georgia solve its most complicated development challenges? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree B4. When thinking about how the World Bank Group can have the most impact on development results in Georgia, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Georgia? (Choose no more than THREE) 1 Health 19 Economic growth 2 Crime and violence 20 Private sector development 3 Transport (e.g., roads, bridges, transportation) 21 Water and sanitation 4 Agriculture and rural development 22 Food security 5 Global/regional integration 23 Climate change (e.g., mitigation, adaptation) 6 Youth development 24 Information and communications technology 7 Job creation/employment 25 Trade and exports Public sector governance/reform (i.e., government Internally displaced persons (housing, social 8 effectiveness, public financial management, public 26 inclusion) expenditure, fiscal system reform) Social protection (e.g., pensions, targeted social 9 27 Equality of opportunity (i.e., equity) assistance) 10 Municipal, urban and regional development 28 Law and justice (e.g., judicial system) 11 Foreign direct investment 29 Regulatory framework 12 Education 30 Communicable/non-communicable diseases 13 Energy 31 Natural resource management (e.g., oil, gas, mining) 14 Tourism 32 Waste management 15 Gender equity 33 Poverty reduction 16 Financial markets 34 Anti corruption 17 Urban development 35 Disaster management 18 Environmental sustainability 102 World Bank Group Country Opinion Survey 2016: Georgia SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B5. When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Georgia? Greatest Value Second Greatest Value (Choose only ONE) (Choose only ONE) 1 Policy advice, studies, analyses   2 Data and statistics   3 Convening/facilitating   4 Financial resources   5 Capacity development   6 Technical assistance   Help to bring discipline/effective supervision to 7   implementation of investment projects 8 Mobilizing third party financial resources   9 Donor coordination   Linkage to non-Bank expertise (i.e., South-South 10   knowledge sharing) 11 Other (please specify): ________________________   B6. Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Georgia? (Choose no more than TWO) 1 Too influenced by developed countries 2 Not exploring alternative policy options 3 Not collaborating enough with stakeholders outside the Government 4 Its advice and strategies do not lend themselves to practical problem solving 5 Not enough public disclosure of its work 6 Arrogant in its approach 7 Not client focused 8 The credibility of its knowledge/data 9 World Bank Group’s processes too complex 10 Not willing to honestly criticize policies and reform efforts in the country 11 Staff too inaccessible 12 Imposing technocratic solutions without regard to political realities 13 World Bank Group’s processes too slow (e.g., too bureaucratic in its operational pol icies and procedures) 14 Not aligned with other donors’ work 15 Not aligned with country priorities 16 Not adequately sensitive to political/social realities in Georgia 17 Other (please specify): __________________________________________________ 18 Don’t know 103 World Bank Group Country Opinion Survey 2016: Georgia SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B7. Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Georgia? (Choose no more than TWO) 1 Trust Fund management 2 Knowledge products/services (analytical work, studies, surveys, etc.) 3 Capacity development 4 Technical assistance (advice, best practice, international experience, etc.) 5 Investment lending (financing specific projects) 6 Policy based lending / budget support to the Government 7 Multi-sectoral approaches 8 Other (please specify): __________________________________________________ 9 Don’t know B8. To what extent do you believe that the World Bank Group’s work and support help the poorest in Georgia? (Select only ONE response) 1 To a fully sufficient degree 2 To a somewhat sufficient degree 3 To a somewhat insufficient degree 4 To a very insufficient degree 5 Don’t know B9. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) 1 Parliament 7 NGOs/Community Based Organizations (CBOs) 2 Donor community 8 Youth/university groups 3 Media 9 Beneficiaries 4 Local Government 10 Foundations 5 Private sector 11 Other (please specify): _____________________ 6 Academia/think tanks/research institutes 12 Don’t know To what extent do you agree with the following statements about the World Bank Group’s work in Georgia? Strongly Strongly Don't disagree agree know Overall the World Bank Group currently plays a B10 1 2 3 4 5 6 7 8 9 10  relevant role in development in Georgia The World Bank Group’s work is aligned with what I B11 1 2 3 4 5 6 7 8 9 10  consider the development priorities for Georgia 104 World Bank Group Country Opinion Survey 2016: Georgia SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP To what extent is the World Bank Group an effective development partner in Georgia, in terms of each of the following? To no To a very Don't degree at significant know all degree B12 Responsiveness to needs 1 2 3 4 5 6 7 8 9 10  Flexibility (in terms of the institution’s products and B13 1 2 3 4 5 6 7 8 9 10  services) Flexibility (in terms of changing country B14 1 2 3 4 5 6 7 8 9 10  circumstances) B15 Being inclusive 1 2 3 4 5 6 7 8 9 10  B16 Openness (sharing data and other information) 1 2 3 4 5 6 7 8 9 10  B17 Collaboration with the Government 1 2 3 4 5 6 7 8 9 10  The speed in which it gets things accomplished on B18 1 2 3 4 5 6 7 8 9 10  the ground Ease of access to the people at the World Bank B19 Group who are making decisions important to my 1 2 3 4 5 6 7 8 9 10  work B20 Collaboration with civil society 1 2 3 4 5 6 7 8 9 10  B21 Staff accessibility 1 2 3 4 5 6 7 8 9 10  Collaboration with other donors and development B22 1 2 3 4 5 6 7 8 9 10  partners B23 Collaboration with the private sector 1 2 3 4 5 6 7 8 9 10  B24 Straightforwardness and honesty 1 2 3 4 5 6 7 8 9 10  Treating clients and stakeholders in Georgia with B25 1 2 3 4 5 6 7 8 9 10  respect B26 Being a long-term partner 1 2 3 4 5 6 7 8 9 10  B27. When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) 1 The Government works inefficiently 2 Poor donor coordination 3 The World Bank Group is not sensitive enough to political/social realities on the ground 4 Lack of/inadequate levels of capacity in Government 5 There is not an adequate level of citizen/civil society participation 6 The World Bank Group works too slowly 7 The World Bank Group does not do adequate follow through/follow-up 8 Political pressures and obstacles 9 Reforms are not well thought out in light of country challenges 10 Other (please specify): ________________________________________ 105 World Bank Group Country Opinion Survey 2016: Georgia SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C1. In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Georgia? Not important Very Don't at all important know 1 Crime and violence 1 2 3 4 5 6 7 8 9 10  2 Financial markets 1 2 3 4 5 6 7 8 9 10  3 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10  4 Anti corruption 1 2 3 4 5 6 7 8 9 10  5 Law and justice (e.g., judicial system) 1 2 3 4 5 6 7 8 9 10  6 Urban development 1 2 3 4 5 6 7 8 9 10  7 Environmental sustainability 1 2 3 4 5 6 7 8 9 10  8 Trade and exports 1 2 3 4 5 6 7 8 9 10  9 Information and communications technology 1 2 3 4 5 6 7 8 9 10  10 Poverty reduction 1 2 3 4 5 6 7 8 9 10  11 Gender equity 1 2 3 4 5 6 7 8 9 10  12 Private sector development 1 2 3 4 5 6 7 8 9 10  13 Foreign direct investment 1 2 3 4 5 6 7 8 9 10  14 Water and sanitation 1 2 3 4 5 6 7 8 9 10  15 Regulatory framework 1 2 3 4 5 6 7 8 9 10  16 Economic growth 1 2 3 4 5 6 7 8 9 10  17 Energy 1 2 3 4 5 6 7 8 9 10  18 Disaster management 1 2 3 4 5 6 7 8 9 10  Public sector governance/reform (i.e., government 19 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10  expenditure, fiscal system reform) 20 Job creation/employment 1 2 3 4 5 6 7 8 9 10  21 Communicable/non-communicable diseases 1 2 3 4 5 6 7 8 9 10  22 Equality of opportunity (i.e., equity) 1 2 3 4 5 6 7 8 9 10  Social protection (e.g., pensions, targeted social 23 1 2 3 4 5 6 7 8 9 10  assistance) 24 Agriculture and rural development 1 2 3 4 5 6 7 8 9 10  25 Global/regional integration 1 2 3 4 5 6 7 8 9 10  26 Food security 1 2 3 4 5 6 7 8 9 10  27 Natural resource management (e.g., oil, gas, mining) 1 2 3 4 5 6 7 8 9 10  28 Health 1 2 3 4 5 6 7 8 9 10  29 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10  30 Municipal, urban and regional development 1 2 3 4 5 6 7 8 9 10  31 Education 1 2 3 4 5 6 7 8 9 10  32 Internally displaced persons (housing, social inclusion) 1 2 3 4 5 6 7 8 9 10  33 Youth development 1 2 3 4 5 6 7 8 9 10  34 Tourism 1 2 3 4 5 6 7 8 9 10  35 Waste management 1 2 3 4 5 6 7 8 9 10  106 World Bank Group Country Opinion Survey 2016: Georgia SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C2. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Georgia? (If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know”) Not effective Very Don't at all effective know 1 Gender equity 1 2 3 4 5 6 7 8 9 10  2 Information and communications technology 1 2 3 4 5 6 7 8 9 10  3 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10  4 Crime and violence 1 2 3 4 5 6 7 8 9 10  5 Law and justice (e.g., judicial system) 1 2 3 4 5 6 7 8 9 10  6 Urban development 1 2 3 4 5 6 7 8 9 10  7 Environmental sustainability 1 2 3 4 5 6 7 8 9 10  8 Regulatory framework 1 2 3 4 5 6 7 8 9 10  9 Communicable/non-communicable diseases 1 2 3 4 5 6 7 8 9 10  10 Poverty reduction 1 2 3 4 5 6 7 8 9 10  11 Anti corruption 1 2 3 4 5 6 7 8 9 10  12 Private sector development 1 2 3 4 5 6 7 8 9 10  13 Foreign direct investment 1 2 3 4 5 6 7 8 9 10  14 Water and sanitation 1 2 3 4 5 6 7 8 9 10  15 Trade and exports 1 2 3 4 5 6 7 8 9 10  16 Economic growth 1 2 3 4 5 6 7 8 9 10  17 Health 1 2 3 4 5 6 7 8 9 10  18 Disaster management 1 2 3 4 5 6 7 8 9 10  Public sector governance/reform (i.e., government 19 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10  expenditure, fiscal system reform) 20 Job creation/employment 1 2 3 4 5 6 7 8 9 10  21 Financial markets 1 2 3 4 5 6 7 8 9 10  22 Equality of opportunity (i.e., equity) 1 2 3 4 5 6 7 8 9 10  23 Energy 1 2 3 4 5 6 7 8 9 10  24 Agriculture and rural development 1 2 3 4 5 6 7 8 9 10  25 Global/regional integration 1 2 3 4 5 6 7 8 9 10  26 Food security 1 2 3 4 5 6 7 8 9 10  27 Education 1 2 3 4 5 6 7 8 9 10  Social protection (e.g., pensions, targeted social 28 1 2 3 4 5 6 7 8 9 10  assistance) 29 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10  30 Municipal, urban and regional development 1 2 3 4 5 6 7 8 9 10  31 Natural resource management (e.g., oil, gas, mining) 1 2 3 4 5 6 7 8 9 10  32 Internally displaced persons (housing, social inclusion) 1 2 3 4 5 6 7 8 9 10  33 Youth development 1 2 3 4 5 6 7 8 9 10  34 Tourism 1 2 3 4 5 6 7 8 9 10  35 Waste management 1 2 3 4 5 6 7 8 9 10  107 World Bank Group Country Opinion Survey 2016: Georgia SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C3. To what extent does the World Bank Group’s work help to achieve development results in Georgia? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree To what extent do you agree with the following statements about the World Bank Group in Georgia? Strongly Strongly Don't disagree agree know The World Bank Group’s financial instruments (i.e., investment lending, Development Policy C4 1 2 3 4 5 6 7 8 9 10  Loan, Trust Funds, etc.) meet the needs of Georgia The World Bank Group meets Georgia’ s needs C5 for knowledge services (e.g., research, 1 2 3 4 5 6 7 8 9 10  analysis, data, technical assistance) C6. To what extent do you believe the World Bank Group measures and corrects its work in real time in Georgia? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 108 World Bank Group Country Opinion Survey 2016: Georgia SECTION D: THE WORLD BANK GROUP’S KNOWLEDGE WORK AND ACTIVITIES (i.e., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) D1. How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never In Georgia, to what extent do you believe that the World Bank Group’s knowledge work and activities: To no To a very Don't degree at significant know all degree D2 Are timely 1 2 3 4 5 6 7 8 9 10  Include appropriate level of stakeholder D3 1 2 3 4 5 6 7 8 9 10  involvement during preparation D4 Lead to practical solutions 1 2 3 4 5 6 7 8 9 10  Are accessible (well written and easy to D5 1 2 3 4 5 6 7 8 9 10  understand) Are source of relevant information on global D6 1 2 3 4 5 6 7 8 9 10  good practices D7 Are adequately disseminated 1 2 3 4 5 6 7 8 9 10  D8 Are translated enough into local language 1 2 3 4 5 6 7 8 9 10  Are adaptable to Georgia’s specific D9 development challenges and country 1 2 3 4 5 6 7 8 9 10  circumstances D10. Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country? 1 2 3 4 5 6 7 8 9 10  Not significant at all Very significant Don't know D11. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 1 2 3 4 5 6 7 8 9 10  Very low technical Very high technical Don't know quality quality 109 World Bank Group Country Opinion Survey 2016: Georgia SECTION E: WORKING WITH THE WORLD BANK GROUP To what extent do you agree/disagree with the following statements? Strongly Strongly Don't disagree agree know The World Bank Group disburses funds E1 1 2 3 4 5 6 7 8 9 10  promptly The World Bank Group effectively monitors E2 and evaluates the projects and programs it 1 2 3 4 5 6 7 8 9 10  supports The World Bank Group’s approvals and E3 1 2 3 4 5 6 7 8 9 10  reviews are done in a timely fashion The World Bank Group’s “Safeguard Policy” E4 1 2 3 4 5 6 7 8 9 10  requirements are reasonable The World Bank Group’s conditions on its E5 1 2 3 4 5 6 7 8 9 10  lending are reasonable The World Bank Group takes decisions quickly E6 1 2 3 4 5 6 7 8 9 10  in Georgia Working with the World Bank Group increases E7 1 2 3 4 5 6 7 8 9 10  Georgia’s institutional capacity Where country systems (e.g., procurement, financial management, etc.) are adequate, the E8 1 2 3 4 5 6 7 8 9 10  World Bank Group makes appropriate use of them The World Bank Group provides effective E9 implementation support (i.e., supervision of 1 2 3 4 5 6 7 8 9 10  projects) E10. To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public partnerships in Georgia? 1 2 3 4 5 6 7 8 9 10  To a very significant To no degree at all Don't know degree E11. Which of the following best describes the World Bank Group’s support in Georgia? (Select only one response) The World Bank Group is sufficiently selective and focuses on the most important development challenges in 1 Georgia The World Bank Group is not sufficiently selective in Georgia, and it is involved in too many areas of 2 development 3 Don’t know 110 World Bank Group Country Opinion Survey 2016: Georgia SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN GEORGIA F1. Which of the following SHOULD the World Bank Group do to make itself of greater value in Georgia? (Choose no more than TWO) 1 Offer more innovative financial products 2 Ensure greater selectivity in its work 3 Provide more adequate data/knowledge/statistics/figures on Georgia’s economy 4 Improve the competitiveness of its financing compared to markets (e.g., cost, timeliness, other terms) 5 Reach out more to groups outside of Government 6 Increase the level of capacity development in the country 7 Improve the quality of its experts as related to Georgia’s specific challenges 8 Offer more innovative knowledge services 9 Collaborate more effectively with Government clients (e.g., national, state, local) 10 Work faster 11 Reduce the complexity of obtaining World Bank Group financing 12 Increase availability of Reimbursable Advisory Services (RAS) 13 Other (please specify): ______________________________________________ F2. When considering the combination of services that the World Bank Group offers in Georgia, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Georgia? (Select only ONE response) 1 Financial services 2 Knowledge products 3 Convening services 4 None of the above 5 The combination is appropriate for Georgia 6 Don’t know 111 World Bank Group Country Opinion Survey 2016: Georgia SECTION G: COMMUNICATION AND INFORMATION SHARING G1. How do you get most of your information about economic and social development issues in Georgia? (Choose no more than TWO) Social media (e.g., blogs, Facebook, Twitter, 1 6 International television YouTube, Flickr) 2 International newspapers 7 Local newspapers 3 Local radio 8 Internet 4 International radio 9 Periodicals 5 Local television 10 Other (please specify): ____________________ G2. How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Direct contact with World Bank Group (i.e., face 1 5 World Bank Group’s website to face meetings/discussions) Social media (e.g., blogs, Facebook, Twitter, 2 Mobile phones 6 YouTube, Flickr) World Bank Group’s seminars/workshops/ 3 7 e-Newsletters conferences World Bank Group’s publications and other 4 8 Other (please specify): ____________________ written materials Are you aware of the World Bank Group's Access to Information Policies under which the G3 World Bank Group discloses any information in its possession that is not on a list of Yes No exceptions? (If YES please go to Question G4; if NO please go to G5) G4. If yes, from which of the following sources did you learn about the World Bank Group's Access to Information Policies? (Select only ONE response) 1 World Bank Group’s seminars/workshops/conferences 2 World Bank Group’s website 3 World Bank Group’s e-Newsletters 4 News/Media 5 Colleagues/Friends/Peer organizations 6 Other (please specify): _____________________ 112 World Bank Group Country Opinion Survey 2016: Georgia SECTION G: COMMUNICATION AND INFORMATION SHARING Have you requested information from the World Bank Group on its activities in the past G5 Yes No year? (If YES please go to Question G6; if NO please go to G7) G6 Were you able to obtain this information? Yes No G7 Do you have access to the Internet? Yes No G8 Do you use/have you used the World Bank Group website? Yes No Do you currently consult the World Bank Group social media sites (e.g., blogs, Facebook, G9 Yes No Twitter, YouTube, and Flickr)? G10. Which Internet connection do you use primarily when visiting a World Bank Group website? 1 High speed/WiFi 2 Dial-up Please rate how much you agree with the following statements. Strongly Strongly Don't disagree agree know I find the World Bank Group’s websites easy to G11 navigate. (Only answer if you have used a World Bank 1 2 3 4 5 6 7 8 9 10  Group website) I find the information on the World Bank Group’s G12 websites useful. (Only answer if you have used a World 1 2 3 4 5 6 7 8 9 10  Bank Group website) The World Bank Group’s social media channels (e.g., G13 blogs, Facebook, Twitter, YouTube, Flickr) are valuable 1 2 3 4 5 6 7 8 9 10  sources of information about the institution When I need information from the World Bank Group I G14 know how to find it (e.g., whom to call, where to reach 1 2 3 4 5 6 7 8 9 10  them, etc.) The World Bank Group is responsive to my information G15 1 2 3 4 5 6 7 8 9 10  requests and inquiries 113 World Bank Group Country Opinion Survey 2016: Georgia SECTION H: BACKGROUND INFORMATION H1. Which of the following best describes your current position? (Select only ONE response) 1 Office of the President, Prime Minister 11 NGO/Community Based Organization 2 Office of Minister 12 Media (press, radio, TV, web, etc.) Independent Government Institution (i.e., Regulatory 3 Office of Parliamentarian 13 Agency, Central Bank/oversight institution) Employee of a Ministry, Ministerial 4 14 Trade Union Department or Implementation Agency Project Management Unit (PMU) overseeing implementation of project/ 5 15 Faith-Based Group Consultant/Contractor working on World Bank Group supported project/program 6 Local Government Office or Staff 16 Youth Group 7 Bilateral/Multilateral Agency 17 Academia/Research Institute/Think Tank 8 Private Sector Organization 18 Judiciary Branch 9 Private Foundation 19 Other (please specify): ________________________ 10 Financial Sector/Private Bank H2. Please identify the primary specialization of your work. (Select only ONE response) 1 Water 12 Gender 2 Social protection and labor 13 Transport and ICT 3 Fragility, conflict and violence 14 Urban, rural, and social development 4 Environment and natural resources 15 Governance 5 Public-private partnerships 16 Poverty 6 Education 17 Jobs 7 Health, nutrition, and population 18 Agriculture 8 Energy and extractives 19 Climate Change 9 Macroeconomics and fiscal management 20 Generalist (specialized in multiple sectors) 10 Trade and competitiveness 21 Other (please specify): ____________________ 11 Finance and markets H3. Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, or MIGA) in your country? (Select only ONE response) 1 Yes 2 No 114 World Bank Group Country Opinion Survey 2016: Georgia SECTION H: BACKGROUND INFORMATION H4. Which of the following agencies of the World Bank Group do you primarily engage with in Georgia? (Select only ONE response) 1 The World Bank (IBRD) 2 The International Finance Corporation (IFC)  3 The Multilateral Investment Guarantee Agency (MIGA) 4 Other (please specify):___________________________ H5. Do your projects involve both the World Bank and the IFC? (If YES please go to Question H6; If NO please go to H7) 1 Yes 2 No H6. If yes, what was your view of how the two institutions work together in Georgia? (Select only ONE response) 1 The two institutions work well together 2 The way the two institutions work together needs improvement 3 The two institutions do not work well together 4 Don’t know H7. Which of the following describes most of your exposure to the World Bank Group in Georgia? (Choose no more than TWO) 1 Observer (i.e., follow in media, discuss in informal conversations, etc.) 2 Use World Bank Group reports/data 3 Engage in World Bank Group related/sponsored events/activities 4 Collaborate as part of my professional duties 5 Use World Bank Group website for information, data, research, etc. H8. What’s your gender? 1 Female 2 Male H9. Which best represents your geographic location? 1 Tbilisi 2 Outside Tbilisi Thank you for completing the survey! 115