World Bank Group Country Opinion Survey 2015: Mauritius FY15 Mauritius Country Opinion Survey Report THE WORLD BANK GROUP Public Opinion Research Group 1 June 2015 World Bank Group Country Opinion Survey 2015: Mauritius Acknowledgements The Mauritius Country Opinion Survey is part of the County Opinion Survey Program series of the World Bank Group. This report was prepared by the Public Opinion Research Group (PORG) team led by Sharon Felzer (Senior Communications Officer, Head of PORG), Svetlana Markova, Jing Guo, and Jessica Cameron. Calita Woods and Dania Mendoza provided data support. The report was prepared under the overall guidance and supervision of Sumir Lal (Director, ECRGP). PORG acknowledges the significant contribution from the Mauritius country team and the local fielding agency DCDM Research. In particular, PORG is grateful for the support from Rafael Saute (Senior Communications Officer) who coordinated all survey related activities from Maputo, Mozambique. 1 World Bank Group Country Opinion Survey 2015: Mauritius Table of Contents I. Objectives ...................................................................................3 II. Methodology ...............................................................................3 III. Demographics of the Sample.......................................................4 IV. General Issues Facing Mauritius ..................................................8 V. Overall Attitudes toward the World Bank Group .......................13 VI. Sectoral Importance and Effectiveness......................................21 VII. How the World Bank Group Operates .......................................26 VIII. World Bank Group’s Knowledge and Instruments .....................33 IX. The Future Role of the World Bank Group in Mauritius.............37 X. Communication and Outreach ..................................................42 XI. Appendices ................................................................................49 2 World Bank Group Country Opinion Survey 2015: Mauritius I. Objectives This survey was designed to assist the World Bank Group (WBG) in gaining a better understanding of how stakeholders in Mauritius perceive the WBG. The survey explored:  General Issues Facing Mauritius  Overall Attitudes toward the World Bank Group  World Bank Group’s Effectiveness and Results  The World Bank Group’s Knowledge Work and Activities  Working with the World Bank Group  The Future Role of the World Bank Group in Mauritius  Communication and Information Sharing  Background Information II. Methodology From March to May 2015, 250 stakeholders of the WBG in Mauritius were invited to provide their opinions on the WBG’s work in the country by participating in a country opinion survey. Participants were drawn from the office of the President/Prime Minister; office of a minister; office of a parliamentarian; ministries/ministerial departments; consultants/contractors working on WBG-supported projects/programs; PMUs; local governments; bilateral/multilateral agencies; private sector organizations; private foundations; the financial sector/private banks; NGOs/community based organizations (CBO); the media; independent government institutions; trade unions; faith-based groups; youth groups; academia/research institutes/think tanks; the judiciary branch; and other organizations. A total of 130 stakeholders participated in the survey (52% response rate). Some respondents filled out the questionnaire with a representative of the fielding agency in person or on the phone, and others received and returned the questionnaires via post or email. Respondents were asked about: general issues facing Mauritius; their overall attitudes toward the WBG; the WBG’s effectiveness and results; the WBG’s knowledge work and activities; working with the WBG; the WBG’s future role in Mauritius; and the WBG’s communication and information sharing. Every country that engages in the Country Opinion Survey must include specific indicator questions that will be aggregated for the World Bank Group’s annual Corporate Scorecard. These questions are identified throughout the survey report. The results in this year’s Country Survey were compared to those in the Country Survey conducted in FY’12 (response rate is 50%, N=153). Data were weighted to reach the same stakeholder composition in two years, which allows for year comparisons. Stakeholder groups which were not present in both fiscal years were not included in the comparison. Respondents who belonged to the “other” stakeholder category were not included either. As a result, means of the FY’ 15 data and the total number of respondents in both years are slightly different from those of the original data reported in appendices A, B, C, D, E, G, and H. For the weighted stakeholder breakdown and year comparison results, please see appendix F (page 130). 3 World Bank Group Country Opinion Survey 2015: Mauritius III. Demographics of the Sample Current Position  For further analyses, respondents from ministries/ministerial departments/implementation agencies, PMUs, and consultants working on WBG projects were combined; respondents from the financial sector/private banks were combined with those from private sector organizations; respondents from NGOs/CBOs, private foundations, and trade unions were combined in the “CSO” category. Few respondents from the office of the President, Prime Minister, office of parliamentarian, and the judiciary branch were included in the “Other” category. Note that there were no respondents from office of minister, faith- based groups, and youth groups. 4 World Bank Group Country Opinion Survey 2015: Mauritius III. Demographics of the Sample (continued) Area of Primary Specialization 5 World Bank Group Country Opinion Survey 2015: Mauritius III. Demographics of the Sample (continued) Geographic Location  Because of the small number of respondents from areas other than Port Louis, these areas were combined into the “Other” category. Only significant geographic location differences in ratings on indicator questions will be discussed in the body of this report. All comparisons can be found in Appendix C (see page 88). Exposure to Agencies within the World Bank Group 6 World Bank Group Country Opinion Survey 2015: Mauritius III. Demographics of the Sample (continued) Familiarity with the World Bank Group  Year comparison: Respondents in this year’s country survey had significantly lower ratings of familiarity with the WBG compared to respondents from the FY ’12 country survey (weighted mean in FY’15 = 4.7; weighted mean in FY’12 = 5.8)1.  Respondents’ levels of familiarity with the WBG were significantly, strongly correlated with their perceptions of the WBG’s overall effectiveness in Mauritius. 1 Please refer to Appendix F for more details on weighting. The means in the chart were calculated based on un- weighted data. 7 World Bank Group Country Opinion Survey 2015: Mauritius IV. General Issues Facing Mauritius Headed in the Right Direction2 2 All percentages presented in the chart were calculated based on weighted data from FY 2015 and FY 2012 country surveys. Please refer to Appendix F for more details on weighting. 8 World Bank Group Country Opinion Survey 2015: Mauritius IV. General Issues Facing Mauritius (continued) Development Priority  Year comparison: Respondents in the FY’12 Country Survey indicated that the most important development priorities in Mauritius were “economic growth” (45%) and “education” (42%). 9 World Bank Group Country Opinion Survey 2015: Mauritius IV. General Issues Facing Mauritius (continued) What Would Contribute Most to Reducing Poverty  Year comparison: In the FY’12 Country Survey, respondents indicated that the greatest contributors to poverty reduction in Mauritius were “education” (70%), “job creation/ employment” (59%), and “economic growth” (49%). 10 World Bank Group Country Opinion Survey 2015: Mauritius IV. General Issues Facing Mauritius (continued) Factors Contributing to “Shared Prosperity” 11 World Bank Group Country Opinion Survey 2015: Mauritius IV. General Issues Facing Mauritius (continued) Assessing the Gap between the Rich and the Poor in Mauritius Assessing the Global Climate Change 12 World Bank Group Country Opinion Survey 2015: Mauritius V. Overall Attitudes toward the World Bank Group Attributing Failed/Slow Reform Efforts  Year comparison: Respondents in the FY’12 Country Survey indicated that they most often attributed failed or slow World Bank assisted reform efforts to “political pressures and obstacles” (37%) and “lack of/inadequate levels of capacity in Government” (34%).  Stakeholder groups: Among this year’s respondents, respondents from CSOs and the private sector were significantly more likely to attribute failed or slow WBG assisted reform efforts to that “there is not an adequate level of citizen/civil society participation” compared to respondents from other stakeholder groups. 13 World Bank Group Country Opinion Survey 2015: Mauritius V. Overall Attitudes toward the World Bank Group (continued) As noted in the “Methodology” section, the indicator questions referred to throughout the survey report are questions that are asked in every country that engages in the Country Opinion Survey. These will be aggregated for the World Bank Group’s annual Corporate Scorecard. The World Bank Group’s Overall Effectiveness3 (Indicator Question) Achieving Development Results (Indicator Question) WBG Staff Preparedness 3 All means presented in the charts on this page were calculated based on weighted data from FY’15 and FY’12. 14 World Bank Group Country Opinion Survey 2015: Mauritius V. Overall Attitudes toward the World Bank Group (continued) World Bank and IFC Working Together  Only those stakeholders who responded “Yes” to the question “Do your projects involve both the World Bank and IFC?” provided their views on the working relationship between the World Bank and the IFC. 15 World Bank Group Country Opinion Survey 2015: Mauritius V. Overall Attitudes toward the World Bank Group (continued) Overall Ratings for Indicator Questions by Stakeholder Groups*  Stakeholder groups: There were no significant differences across stakeholder groups in their aggregated responses to twenty five indicator questions.  Responses to individual indicator questions by stakeholder groups can be found in Appendix H (page 136). * Responses to all twenty five indicator questions can be found in Appendices G and H. 16 World Bank Group Country Opinion Survey 2015: Mauritius V. Overall Attitudes toward the World Bank Group (continued) Greatest Value  Year comparison: Respondents in the FY’12 Country Survey indicated that the World Bank‘s greatest values to Mauritius were its “financial resources” (51%) and “technical assistance” (46%). 17 World Bank Group Country Opinion Survey 2015: Mauritius V. Overall Attitudes toward the World Bank Group (continued) Most Effective Instruments in Reducing Poverty  Year comparison: Respondents from the FY’12 Country Survey also indicated that the most effective World Bank’s instrument in reducing poverty in Mauritius was “technical assistance” (45%). 18 World Bank Group Country Opinion Survey 2015: Mauritius V. Overall Attitudes toward the World Bank Group (continued) Importance and Effectiveness of WBG’s Capacity Building Work 19 World Bank Group Country Opinion Survey 2015: Mauritius V. Overall Attitudes toward the World Bank Group (continued) Greatest Weakness  Year comparison: Respondents in the FY’12 Country Survey indicated that the World Bank’s greatest weaknesses in its work in Mauritius were “not enough public disclosure of its work” (27%) and “not adequately sensitive to political/social realities in Mauritius” (26%). 20 World Bank Group Country Opinion Survey 2015: Mauritius VI. Sectoral Importance and Effectiveness Importance of WBG’s Support in Sectoral Areas 21 World Bank Group Country Opinion Survey 2015: Mauritius VI. Sectoral Importance and Effectiveness (continued) Effectiveness of WBG’s Support in Sectoral Areas: Year Comparison4 4 All means presented in this chart are calculated based on weighted data. See Appendix F for details. 22 World Bank Group Country Opinion Survey 2015: Mauritius VI. Sectoral Importance and Effectiveness (continued) Effectiveness of WBG’s Support in Sectoral Areas: Collaboration5 5 Note in the Appendix on the sectoral effectiveness (Appendix A, page 60) that primarily informed stakeholders responded to this question. Respondents were given the option of “don’t know” if they did not have exposure to the WBG’s work in certain development areas. 23 World Bank Group Country Opinion Survey 2015: Mauritius VI. Sectoral Importance and Effectiveness (continued) WBG Promoting Private Public Partnerships Helping the Poorest 24 World Bank Group Country Opinion Survey 2015: Mauritius VI. Sectoral Importance and Effectiveness (continued) Drivers of Effectiveness To determine the key drivers of respondents’ ratings of the World Bank Group’s overall effectiveness and ratings of its ability to help achieve development results in Mauritius, bivariate correlational analyses were conducted using respondents’ ratings of the nineteen specific areas of effectiveness. Correlational analyses, however, are not able to tell us exactly what is causing respondents’ ratings of the World Bank Group’s overall effectiveness or ratings of its ability to help achieve development results. Rather, these analyses tell us that as ratings of effectiveness in one area increase, respondents’ ratings of the Bank Group’s overall effectiveness increase, or as ratings of effectiveness in one area increase, ratings of the WBG’s ability to help achieve development results increase. Thus, it can be inferred that respondents’ perceptions of effectiveness in one specific area are related to, or drive, respondents’ perceptions of the Bank Group’s overall effectiveness or perceptions of the WBG’s ability to help achieve development results.  Overall Effectiveness: Those specific areas with the highest Pearson Product-Moment correlations were determined to be the most closely related to perceptions of the Bank Group’s overall effectiveness, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the Bank Group’s overall effectiveness in Mauritius. The areas determined to be key drivers from these analyses were:  The WBG’s effectiveness at transport;  The WBG’s effectiveness at water and sanitation; and  The WBG’s effectiveness at education.  Achieving Development Results: Those specific areas with the highest Pearson Product- Moment correlations were determined to be the most closely related to perceptions of the WBG’s ability to help achieve development results in Mauritius, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the WBG’s ability to help achieve development results. The areas determined to be key drivers from these analyses were:  The WBG’s effectiveness at public sector governance/reform;  The WBG’s effectiveness at disaster management; and  The WBG’s effectiveness at social protection. 25 World Bank Group Country Opinion Survey 2015: Mauritius VII. How the World Bank Group Operates The World Bank Group’s Work in Mauritius: Year Comparison6  Year comparison: Respondents in the FY’12 Country Survey and this year’s Country Survey did not differ significantly in their views on the following statements about the WBG’s work in Mauritius. 6 Means in the chart were calculated based on weighted data. For more information about weighting, please see Appendix F. 26 World Bank Group Country Opinion Survey 2015: Mauritius VII. How the World Bank Group Operates (continued) The World Bank Group’s Work in Mauritius: Collaboration 27 World Bank Group Country Opinion Survey 2015: Mauritius VII. How the World Bank Group Operates (continued) Overall Perceptions: Collaboration 29 World Bank Group Country Opinion Survey 2015: Mauritius VII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner: Year Comparison8  Year comparison: As indicated in the chart below, respondents in this year’s Country Survey gave significantly lower ratings for the WBG’s collaboration with the Government compared to respondents in the FY’12 Country Survey. 8 All means in this chart were calculated based on weighted data. 30 World Bank Group Country Opinion Survey 2015: Mauritius VII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner: Collaboration 31 World Bank Group Country Opinion Survey 2015: Mauritius VII. How the World Bank Group Operates (continued) Internal Measuring and Monitoring 32 World Bank Group Country Opinion Survey 2015: Mauritius VIII. World Bank Group’s Knowledge and Instruments Frequency of Consulting WBG Knowledge Work and Activities9  Year comparison: Respondents in this year’s Country Survey were significantly less likely to indicate that they consult WBG’s knowledge work and activities “monthly” or “a few times a year” compared to respondents in the FY’12 Country Survey. 9 All percentages presented in the chart were calculated based on weighted data from FY 2015 and FY 2012 country surveys. Please refer to Appendix F for more details on weighting. 33 World Bank Group Country Opinion Survey 2015: Mauritius VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Mauritius’s Knowledge Needs10 (Indicator Question) Contribution of the WBG’s Knowledge Work and Activities (Indicator Question) Technical Quality of the WBG’s Knowledge Work and Activities (Indicator Question) 10 All means in the charts on this page were calculated based on weighted data. 34 World Bank Group Country Opinion Survey 2015: Mauritius VIII. World Bank Group’s Knowledge and Instruments (continued) Qualities of the WBG’s Knowledge Work and Activities11  Year comparison: As indicated in the chart below, respondents in this year’s Country Survey gave significantly lower ratings for the WBG’s knowledge work and activities being “translated enough into local language” compared to respondents in the FY’12 Country Survey. 11 All means in this chart were calculated based on weighted data. 35 World Bank Group Country Opinion Survey 2015: Mauritius VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Mauritius’s Needs for Financial Instruments12 (Indicator Question)  Year comparison: Respondents in this year’s Country Surveys had significantly higher levels of agreement that the World Bank Group’s financial instruments meet Mauritius’s needs compared to respondents in the FY’12 Country Survey. 12 Means in this chart were calculated based on weighted data. 36 World Bank Group Country Opinion Survey 2015: Mauritius IX. The Future Role of the World Bank Group in Mauritius The World Bank Group’s Local Presence in Mauritius Selectivity of the World Bank Group’s Support 37 World Bank Group Country Opinion Survey 2015: Mauritius IX. The Future Role of the WBG in Mauritius (continued) Making the World Bank Group of Greater Value  Year comparison: Respondents in the FY’12 Country Survey indicated that the World Bank should “improve the quality of its experts as related to Mauritius’s specific challenges” (36%) to make itself of greater value in Mauritius.  Collaboration: This year’s respondents who currently collaborate with the WBG were significantly more likely to indicate that the WBG should “increase the level of capacity development in the country” compared to those respondents who do not collaborate with the WBG.  Stakeholder groups: It is worth mentioning that respondents from CSOs and the private sector were significantly more likely to indicate that the WBG should “reach out more to groups outside of Government” than respondents from other stakeholder groups. 38 World Bank Group Country Opinion Survey 2015: Mauritius IX. The Future Role of the WBG in Mauritius (continued) World Bank Group Should Collaborate More with …  Year comparison: Respondents in the FY’12 Country Survey indicated that the World Bank should work more with “private sector” (61%) to ensure better development results in Mauritius. 39 World Bank Group Country Opinion Survey 2015: Mauritius IX. The Future Role of the WBG in Mauritius (continued) Where the World Bank Group Should Focus its Resources  Year comparison: Respondents in the FY’12 Country Survey indicated that the World Bank should focus its resources on “education” (37%) and “economic growth” (30%). 40 World Bank Group Country Opinion Survey 2015: Mauritius IX. The Future Role of the WBG in Mauritius (continued) Future Combination of the WBG services 41 World Bank Group Country Opinion Survey 2015: Mauritius X. Communication and Outreach Note: When considering the World Bank Group’s future outreach with key constituencies, please see Appendix B (page 67) for all responses by stakeholder groups. General Information Sources  Year comparison: Respondents in the FY’12 Country Survey indicated that they got most of their information about economic and social development issues in Mauritius from “local newspapers” (75%). 42 World Bank Group Country Opinion Survey 2015: Mauritius X. Communication and Outreach (continued) Preferred Information Sources  Year comparison: Respondents in the FY’12 Country Survey indicated that they would prefer to receive information from the World Bank through “e-Newsletters” (58%) and “World Bank website” (45%). 43 World Bank Group Country Opinion Survey 2015: Mauritius X. Communication and Outreach (continued) Access to Information13  Stakeholder groups: Respondents from bilateral/multilateral agencies were significantly more likely to request information from the WBG on its activities in the past year than respondents from other stakeholder groups. 13 All percentages presented in the charts on this page were calculated based on weighted data. 44 World Bank Group Country Opinion Survey 2015: Mauritius X. Communication and Outreach (continued) Access to the Internet14 14 Percentages presented in this chart were calculated based on weighted data. 45 World Bank Group Country Opinion Survey 2015: Mauritius X. Communication and Outreach (continued) WBG Website Usage15  Stakeholder groups: Employees of ministries/PMUs/consultants working on WBG- supported projects and respondents from bilateral/multilateral agencies were significantly more likely to use the WBG website than respondents from other stakeholder groups. 15 All percentages and means presented in the charts on this page were calculated based on weighted data. 46 World Bank Group Country Opinion Survey 2015: Mauritius X. Communication and Outreach (continued) Use of the WBG’s Social Media Channels Evaluation of the WBG’s Social Media Channels 47 World Bank Group Country Opinion Survey 2015: Mauritius X. Communication and Outreach (continued) Information Sharing16 16 Means in the chart were calculated based on weighted data. 48 World Bank Group Country Opinion Survey 2015: Mauritius XI. Appendices A. Responses to All Questions across All Respondents...................... 50 B. Responses to All Questions by Stakeholder Groups ...................... 65 C. Responses to All Questions by Geographic Location..................... 86 D. Responses to All Questions by Level of Collaboration with WBG 100 E. Responses to All Questions by Gender ....................................... 114 F. Responses to All Questions by Year ............................................ 128 G. Indicator Questions as a Function of Exposure to the WBG ........ 133 H. Indicator Questions by Stakeholder Groups .............................. 134 I. WBG Country Opinion Survey FY15 – Mauritius Questionnaire . 135 Mauritius 49 World Bank Group Country Opinion Survey 2015: Mauritius Appendix A: Responses to All Questions across All Respondents (N=130) All rating scale questions are presented with the total number of respondents that provided a rating (N), the number of respondents who indicated that they “Don’t know” (DK), the mean rating across all respondents (Mean), and the standard deviation of this mean (SD). Indicator questions are noted with an asterisk (*). A. General Issues Facing Mauritius Percentage of Respondents 1. In general would you say that Mauritius is headed in ... ? (N=125) The right direction 68.0% The wrong direction 12.0% Not sure 20.0% 2. Listed below are a number of development priorities in Mauritius. Please identify which of the following you consider the most important Percentage of Respondents development priorities in Mauritius? (Choose no more than THREE) (Responses Combined; N=126) Job creation/employment 44.4% Poverty reduction 39.7% Economic growth 34.9% Education 31.0% Public sector governance/reform 19.0% Blue economy 18.3% Anti corruption 15.1% Crime and violence 11.9% Information and communications technology 11.1% Health 8.7% Financial markets 7.9% Equality of opportunity 7.9% Food security 7.1% Water and sanitation 6.3% Foreign direct investment 5.6% Environmental sustainability 5.6% Global/regional integration 3.2% Transport 3.2% Climate change 3.2% Law and justice 3.2% Disaster management 2.4% Private sector development 1.6% Tourism 1.6% Energy 1.6% Agricultural development 1.6% Social protection 1.6% Regulatory framework 0.8% Communicable/non-communicable diseases 0.8% Gender equity 0.0% Urban development 0.0% Rural development 0.0% Trade and exports 0.0% Natural resource management 0.0% 50 World Bank Group Country Opinion Survey 2015: Mauritius A. General Issues Facing Mauritius (continued) 3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would Percentage of Respondents contribute most to reducing poverty in Mauritius? (Choose no more than THREE) (Responses Combined; N=127) Job creation/employment 75.6% Education 49.6% Economic growth 48.8% Equality of opportunity 23.6% Blue economy 21.3% Social protection 14.2% Public sector governance/reform 11.8% Private sector development 9.4% Anti corruption 7.1% Rural development 6.3% Health 6.3% Water and sanitation 3.9% Food security 3.1% Crime and violence 2.4% Foreign direct investment 2.4% Financial markets 2.4% Global/regional integration 1.6% Gender equity 0.8% Urban development 0.8% Information and communications technology 0.8% Regulatory framework 0.8% Natural resource management 0.8% Energy 0.8% Tourism 0.8% Agricultural development 0.8% Climate change 0.0% Law and justice 0.0% Transport 0.0% Communicable/non-communicable diseases 0.0% Environmental sustainability 0.0% Disaster management 0.0% Trade and exports 0.0% 51 World Bank Group Country Opinion Survey 2015: Mauritius A. General Issues Facing Mauritius (continued) 4. The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Mauritius? (Choose Percentage of Respondents no more than TWO) (Responses Combined; N=124) Education and training that better ensure job opportunity 50.8% Better entrepreneurial opportunities 41.9% Better employment opportunities for young people 30.6% Consistent economic growth 29.8% Greater access to micro-finance for the poor 12.9% Greater equity of fiscal policy 5.6% Better opportunity for the poor who live in rural areas 4.8% Better opportunity for the poor who live in urban areas 4.8% Greater voice and participation for citizens to help ensure greater accountability 4.8% More reliable social safety net 4.8% Greater access to health and nutrition for citizens 2.4% A growing middle class 2.4% Better employment opportunities for women 2.4% Better quality public services 1.6% Other 0.0% 5. Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem or not a problem at all in Percentage of Respondents Mauritius? (Select only ONE response) (N=129) A very big problem 51.9% A moderately big problem 41.9% A small problem 5.4% Not a problem at all 0.8% Don't know 0.0% 6. In your view, is global climate change a very serious problem, somewhat Percentage of Respondents serious, not too serious, or not a problem? (Select only ONE response) (N=129) A very serious problem 72.1% A somewhat serious problem 24.0% Not too serious problem 3.1% Not a problem 0.0% Don't know 0.8% B. Overall Attitudes toward the World Bank Group Familiarity N DK Mean SD 1. How familiar are you with the work of the World Bank Group in 128 0 4.47 2.33 Mauritius? (1-Not familiar at all, 10-Extremely familiar) Effectiveness* N DK Mean SD 2. Overall, please rate your impression of the World Bank Group’s 76 52 6.30 1.62 effectiveness in Mauritius? (1-Not effective at all, 10-Very effective) 52 World Bank Group Country Opinion Survey 2015: Mauritius B. Overall Attitudes toward the World Bank Group (continued) Staff Preparedness N DK Mean SD 3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Mauritius solve its most 61 67 6.31 1.80 complicated development challenges? (1-To no degree at all, 10-To a very significant degree) 4. When thinking about how the World Bank Group can have the most impact on development results in Mauritius, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge Percentage of Respondents services) in Mauritius? (Choose no more than THREE) (Responses Combined; N=128) Job creation/employment 43.0% Education 35.2% Poverty reduction 33.6% Blue economy 25.0% Economic growth 23.4% Public sector governance/reform 21.9% Anti corruption 14.8% Financial markets 14.1% Equality of opportunity 9.4% Environmental sustainability 7.0% Climate change 6.3% Transport 5.5% Global/regional integration 5.5% Energy 5.5% Foreign direct investment 5.5% Trade and exports 4.7% Agricultural development 3.9% Health 3.9% Private sector development 3.9% Regulatory framework 3.9% Information and communications technology 3.1% Food security 3.1% Social protection 3.1% Water and sanitation 2.3% Disaster management 1.6% Crime and violence 1.6% Urban development 1.6% Gender equity 0.8% Rural development 0.8% Tourism 0.8% Law and justice 0.8% Communicable/non-communicable diseases 0.0% Natural resource management 0.0% 53 World Bank Group Country Opinion Survey 2015: Mauritius B. Overall Attitudes toward the World Bank Group (continued) 5. When thinking about the World Bank Group’s role, which Percentage of Respondents (N=125) activity do you believe is of greatest VALUE and which activity is Greatest 2nd Greatest of second greatest value in Mauritius? Value Value Combined Financial resources 33.6% 18.5% 52.1% Technical assistance 16.0% 33.9% 49.9% Policy advice, studies, analyses 22.4% 15.3% 37.7% Capacity development 20.0% 10.5% 30.5% Convening/facilitating 2.4% 7.3% 9.7% Mobilizing third party financial resources 1.6% 4.8% 6.4% Linkage to non-Bank expertise (South-South knowledge sharing) 0.0% 5.6% 5.6% Data 0.8% 3.2% 4.0% Donor coordination 3.2% 0.8% 4.0% Other 0.0% 0.0% 0.0% How EFFECTIVE do you believe the World Bank Group is in terms of the capacity Effectiveness building work it does in each of the following areas in Mauritius? (1-Not effective at all, 10-Very effective) N DK Mean SD 6. Project implementation (or other organizational strengthening) 77 53 6.66 1.96 7. Citizen engagement (incorporating citizens' voices into development) 54 76 4.50 1.86 8. Policy design (for clarity and better incentives to achieve development goals) 57 73 6.07 1.53 When thinking about how to improve capacity building in Mauritius to help Importance ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (1-Not important all, 10-Very important) N DK Mean SD 9. Project implementation (or other organizational strengthening) 89 40 8.38 1.72 10. Citizen engagement (incorporating citizens' voices into development) 81 49 7.75 2.12 11. Policy design (for clarity and better incentives to achieve development goals) 91 39 8.48 1.46 12. Which of the following do you identify as the World Bank Group’s greatest Percentage of Respondents WEAKNESSES in its work in Mauritius? (Choose no more than TWO) (Responses Combined; N=127) Don’t know 37.8% Not enough public disclosure of its work 34.6% Not adequately sensitive to political/social realities in Mauritius 17.3% Not collaborating enough with stakeholders outside the Government 13.4% Its advice and strategies do not lend themselves to practical problem solving 8.7% World Bank Group’s processes too complex 7.9% Imposing technocratic solutions without regard to political realities 7.9% Not willing to honestly criticize policies and reform efforts in the country 6.3% Too influenced by developed countries 5.5% Staff too inaccessible 3.1% World Bank Group’s processes too slow (e.g., too bureaucratic in its operational 3.1% policies and procedures) Not client focused 2.4% Not exploring alternative policy options 2.4% Not aligned with other donors’ work 2.4% Other 2.4% Not aligned with country priorities 1.6% Arrogant in its approach 0.0% The credibility of its knowledge/data 0.0% 54 World Bank Group Country Opinion Survey 2015: Mauritius B. Overall Attitudes toward the World Bank Group (continued) 13. Which World Bank Group’s instruments do you believe are the MOST Percentage of Respondents effective in reducing poverty in Mauritius? (Choose no more than TWO) (Responses Combined; N=126) Technical assistance 36.5% Capacity development 27.0% Don’t know 27.0% Investment lending 24.6% Knowledge products/services 17.5% Multi-sectoral approaches 16.7% Policy based lending/budget support to the Government 11.9% Trust Fund management 5.6% Other 0.0% 14. To what extent do you believe that the World Bank Group’s work and support Percentage of Respondents help the poorest in Mauritius? (Choose only ONE response) (N=128) To a fully sufficient degree 0.0% To a somewhat sufficient degree 13.3% To a somewhat insufficient degree 25.8% To a very insufficient degree 16.4% Don't know 44.5% 15. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with Percentage of Respondents more in your country? (Choose no more than TWO) (Responses Combined; N=128) Private sector 46.9% NGOs/Community Based Organizations 37.5% Academia/think tanks/research institutes 32.8% Local Government 20.3% Media 14.1% Beneficiaries 13.3% Youth/university groups 10.9% Foundations 5.5% Parliament 4.7% Donor community 3.9% Other 2.3% Don’t know 2.3% To what extent do you agree with the following statements about the World Bank Level of Agreement Group’s work in Mauritius? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 16. Overall the World Bank Group currently plays a relevant role in development in 98 30 6.78 2.06 Mauritius* 17. The World Bank Group’s work is aligned with what I consider the development 68 60 6.01 1.76 priorities for Mauritius* 18. The World Bank Group supports programs and strategies that are realistic for 71 57 6.10 1.93 Mauritius 19. The World Bank Group treats clients and stakeholders in Mauritius with respect 61 68 7.10 1.58 55 World Bank Group Country Opinion Survey 2015: Mauritius B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Level of Agreement Mauritius, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 20. Responsiveness* 61 66 6.25 1.65 21. Flexibility (in terms of the institution’s products and services)* 58 69 5.86 1.76 22. Flexibility (in terms of changing country circumstances)* 58 69 5.78 1.85 23. Being inclusive* 53 74 5.98 1.79 24. Openness (sharing data and other information)* 65 61 6.45 1.81 25. Staff accessibility 61 67 5.97 1.97 26. Straightforwardness and honesty* 52 71 6.54 1.75 27. Ease of access to the people at the World Bank Group who are making decisions 57 70 5.58 2.09 important to my work* 28. Collaboration with civil society* 54 74 5.11 1.79 29. Collaboration with the Government* 67 61 7.12 1.69 30. Collaboration with other donors and development partners* 54 74 6.39 1.76 31. Collaboration with the private sector* 52 73 5.83 1.87 32. The speed in which it gets things accomplished on the ground* 50 75 5.84 1.58 33. Being a long-term partner* 64 64 7.27 1.62 34. To be a more effective development partner in Mauritius, do you believe that Percentage of Respondents the World Bank Group should have…? (Select only ONE response) (N=126) More local presence 81.7% The current level of local presence is adequate 9.5% Less local presence 0.0% Don't know 8.7% 35. When World Bank Group assisted reform efforts fail or are slow to take place, Percentage of Respondents which of the following would you attribute to? (Choose no more than TWO) (Responses Combined; N=115) The World Bank Group is not sensitive enough to political/social realities on the 36.5% ground Lack of/inadequate levels of capacity in Government 35.7% There is not an adequate level of citizen/civil society participation 28.7% Political pressures and obstacles 26.1% Reforms are not well thought out in light of country challenges 19.1% The World Bank Group does not do adequate follow through/follow-up 10.4% The Government works inefficiently 9.6% Other 7.0% Poor donor coordination 5.2% The World Bank Group works too slowly 4.3% 56 World Bank Group Country Opinion Survey 2015: Mauritius C. World Bank Group’s Effectiveness and Results 1. In your opinion, how IMPORTANT is it for the World Bank Group to be Importance involved in the following areas of development in Mauritius? (1-Not important at all, 10-Very important) N DK Mean SD 1. Anti corruption 121 4 8.54 1.91 2. Information and communications technology 123 2 7.30 2.06 3. Transport 122 3 6.75 2.16 4. Crime and violence 115 6 7.13 2.14 5. Law and justice 114 6 6.89 2.27 6. Urban development 120 2 7.38 1.87 7. Environmental sustainability 122 3 8.04 1.59 8. Regulatory framework 115 6 7.62 1.84 9. Communicable/non-communicable diseases 120 4 6.28 2.29 10. Poverty reduction 121 2 9.01 1.20 11. Gender equity 119 2 7.48 2.00 12. Private sector development 119 6 7.87 1.81 13. Foreign direct investment 116 5 8.25 1.54 14. Water and sanitation 123 3 7.51 1.90 15. Trade and exports 118 5 7.68 1.78 16. Economic growth 124 3 8.73 1.44 17. Energy 119 2 7.79 1.69 18. Disaster management 123 4 7.42 1.89 19. Public sector governance/reform 122 3 8.31 1.66 20. Job creation/employment 124 2 8.94 1.46 21. Financial markets 116 7 7.88 1.84 22. Equality of opportunity 119 4 7.77 1.83 23. Health 118 6 7.53 1.83 24. Rural development 120 3 7.58 1.86 25. Global/regional integration 116 7 7.92 1.60 26. Food security 118 6 7.39 1.90 27. Education 124 2 8.52 1.52 28. Social protection 119 8 7.58 1.82 29. Climate change 123 4 7.80 1.57 30. Agricultural development 118 5 7.23 1.85 31. Natural resource management 106 14 6.18 2.58 32. Tourism 121 3 6.90 1.97 33. Blue economy 123 2 8.36 1.56 57 World Bank Group Country Opinion Survey 2015: Mauritius C. World Bank Group’s Effectiveness and Results (continued) 2. How EFFECTIVE do you believe the World Bank Group is in terms of the Effectiveness work it does in the following areas of development in Mauritius? (1-Not effective at all, 10-Very effective) N DK Mean SD 1. Anti corruption 39 85 3.74 2.09 2. Information and communications technology 38 85 5.11 2.05 3. Transport 39 84 5.18 1.93 4. Communicable/non-communicable diseases 30 93 4.93 2.39 5. Poverty reduction 56 68 4.75 2.31 6. Private sector development 45 79 5.51 1.63 7. Water and sanitation 38 85 5.39 1.85 8. Trade and exports 41 81 5.83 1.66 9. Economic growth 54 68 6.11 1.81 10. Energy 39 83 5.95 1.86 11. Disaster management 29 92 5.41 2.20 12. Public sector governance/reform 49 72 5.67 1.75 13. Health 35 88 5.66 1.81 14. Global/regional integration 34 89 5.71 1.88 15. Education 50 73 5.68 2.06 16. Social protection 46 76 5.46 1.73 3. Where are the World Bank Group’s decisions made primarily that support the Percentage of Respondents program in Mauritius? (Select only ONE response) (N=125) At the Headquarters (in Washington D.C.) 44.8% In the country 10.4% Don’t know 44.8% Achieving Development Results* N DK Mean SD 4. To what extent does the World Bank Group’s work help to achieve development 79 50 6.25 1.65 results in Mauritius? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Mauritius? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 5. The World Bank Group’s financial instruments (i.e., investment lending, 83 47 6.41 2.26 Development Policy Loan, Trust Funds, etc.) meet the needs of Mauritius* 6. The World Bank Group meets Mauritius’s needs for knowledge services (e.g., 82 48 6.35 1.89 research, analysis, data, technical assistance)* Measuring and Correcting Work N DK Mean SD 7. To what extent do you believe the World Bank Group measures and corrects its 57 72 5.95 1.49 work in real time in Mauritius? (1-To no degree at all, 10-To a very significant degree) D. The World Bank Group’s Knowledge Work and Activities 1. How frequently do you consult World Bank Group’s knowledge work and Percentage of Respondents activities in the work you do? (N=125) Weekly 2.4% Monthly 8.0% A few times a year 24.8% Rarely 21.6% Never 43.2% 58 World Bank Group Country Opinion Survey 2015: Mauritius D. The World Bank Group’s Knowledge Work and Activities (continued) In Mauritius, to what extent do you believe that the World Bank Group’s Degree knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 2. Are timely 50 74 6.06 1.49 3. Include appropriate level of stakeholder involvement during preparation 49 75 5.90 1.64 4. Lead to practical solutions 57 65 6.00 1.66 5. Are accessible (well written and easy to understand) 58 66 6.31 1.95 6. Are source of relevant information on global good practices 55 69 6.80 1.54 7. Are adequately disseminated 56 68 5.41 1.88 8. Are translated enough into local language 50 71 5.10 2.53 9. Are adaptable to Mauritius’s specific development challenges and country 61 61 6.00 1.73 circumstances* Overall Evaluations N DK Mean SD 10. Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make to development results in your country?* 79 46 6.35 1.65 (1-Not significant at all, 10-Very significant) 11. Overall, how would you rate the technical quality of the World Bank Group’s knowledge work and activities?* (1-Very low technical quality, 10-Very high 75 50 7.12 1.59 technical quality) E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 1. The World Bank Group disburses funds promptly 50 78 6.30 1.67 2. The World Bank Group effectively monitors and evaluates the projects and 68 60 6.51 1.66 programs it supports 3. The World Bank Group’s approvals and reviews are done in a timely fashion 51 77 6.55 1.39 4. The World Bank Group’s “Safeguard Policy” requirements are reasonable 43 85 6.47 1.49 5. The World Bank Group’s conditions on its lending are reasonable 50 78 6.24 1.80 6. The World Bank Group takes decisions quickly in Mauritius* 45 81 6.11 1.71 7. Working with the World Bank Group increases Mauritius’s institutional capacity 68 59 7.07 1.69 8. Where country systems (e.g., procurement, financial management, etc.) are 50 78 6.90 1.45 adequate, the World Bank Group makes appropriate use of them* 9. The World Bank Group provides effective implementation support (i.e., 58 70 6.47 1.64 supervision of projects) WBG Promoting PPP in Mauritius N DK Mean SD 10. To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public partnerships in Mauritius? (1-To no degree 69 60 5.96 1.86 at all, 10-To a very significant degree) 11. Which of the following best describes the way the World Bank Group operates Percentage of Respondents in Mauritius? (Select only one response) (N=129) The World Bank Group takes too much risk in Mauritius 0.0% The World Bank Group does not take enough risk in Mauritius 19.4% The World Bank Group’s approach to risk is appropriate 32.6% Don't know 48.1% 59 World Bank Group Country Opinion Survey 2015: Mauritius E. Working with the World Bank Group (continued) 12. Which of the following best describes the World Bank Group’s support in Percentage of Respondents Mauritius? (Select only one response) (N=128) The World Bank Group is sufficiently selective and focuses on the most important 32.8% development challenges in Mauritius The World Bank Group is not sufficiently selective in Mauritius, and it is involved in 19.5% too many areas of development Don't know 47.7% F. The Future Role of the World Bank Group in Mauritius 1. Which of the following SHOULD the World Bank Group do to make itself of Percentage of Respondents greater value in Mauritius? (Choose no more than TWO) (Responses Combined; N=120) Increase the level of capacity development in the country 34.2% Improve the quality of its experts as related to Mauritius’s specific challenges 32.5% Reach out more to groups outside of Government 25.0% Provide more adequate data/knowledge/statistics/figures on Mauritius’s economy 21.7% Offer more innovative knowledge services 16.7% Collaborate more effectively with Government clients 13.3% Reduce the complexity of obtaining World Bank Group financing 11.7% Ensure greater selectivity in its work 10.0% Improve the competitiveness of its financing compared to markets 8.3% Offer more innovative financial products 8.3% Work faster 2.5% Other 2.5% 2. When considering the combination of services that the World Bank Group offers in Mauritius, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of Percentage of Respondents in Mauritius? (Select only ONE response) (N=122) Knowledge products 38.5% Don't know 23.8% Financial services 22.1% The combination is appropriate for Mauritius 13.1% Convening services 2.5% None of the above 0.0% G. Communication and Information Sharing 1. How do you get most of your information about economic and social Percentage of Respondents development issues in Mauritius? (Choose no more than TWO) (Responses Combined; N=124) Local newspapers 77.4% Local television 34.7% Internet 28.2% Local radio 23.4% Periodicals 12.9% Social media 6.5% International newspapers 4.8% International television 3.2% International radio 2.4% Other 2.4% 60 World Bank Group Country Opinion Survey 2015: Mauritius G. Communication and Information Sharing (continued) 2. How would you prefer to obtain information from the World Bank Group? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=129) World Bank Group’s website 45.7% e-Newsletters 42.6% World Bank Group’s publications and other written materials 41.1% World Bank Group’s seminars/workshops/conferences 25.6% Direct contact with World Bank Group 24.8% Social media 8.5% Mobile phones 1.6% Other 0.8% 3. Are you aware of the World Bank Group’s Access to Information Policy under which the WBG will now disclose any information in its possession that is not on Percentage of Respondents a list of exceptions? (N=126) Yes 11.9% No 88.1% 4. Have you requested information from the World Bank Group on its activities Percentage of Respondents in the past year? (N=123) Yes 13.0% No 87.0% Percentage of Respondents 5. Were you able to obtain this information? (N=15) Yes 86.7% No 13.3% Percentage of Respondents 6. Do you have access to the Internet? (N=126) Yes 97.6% No 2.4% Percentage of Respondents 7. Do you use/have you used the World Bank Group website? (N=127) Yes 47.2% No 52.8% 8. Do you currently consult the World Bank Group social media sites (e.g., blogs, Percentage of Respondents Facebook, Twitter, YouTube, Flickr)? (N=127) Yes 9.4% No 90.6% 9. Which Internet connection do you use primarily when visiting a World Bank Percentage of Respondents Group website? (N=102) High speed/WiFi 98.0% Dial-up 2.0% 61 World Bank Group Country Opinion Survey 2015: Mauritius G. Communication and Information Sharing (continued) Please rate how much you agree with the following statements. Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 10. I find the World Bank Group’s websites easy to navigate 78 47 7.60 1.38 11. I find the information on the World Bank Group’s websites useful 77 45 7.73 1.38 12. The World Bank Group’s social media channels (e.g., blogs, Facebook, Twitter, YouTube, Flickr) are valuable sources of information about the 27 96 7.44 1.53 institution 13. When I need information from the World Bank Group I know how to 59 65 6.64 2.23 find it 14. The World Bank Group is responsive to my information requests and 39 85 7.03 1.66 inquiries H. Background Information 1. Which of the following best describes your current position? Percentage of Respondents (Please mark only ONE response) (N=124) Employee of a Ministry/Ministerial Department/Implementation Agency 22.6% NGO/Community Based Organization 13.7% Private Sector Organization 12.1% Media 9.7% Independent Government Institution 6.5% Academia/Research Institute/Think Tank 6.5% Other 6.5% Local Government Office or Staff 5.6% Bilateral/Multilateral Agency 5.6% Financial Sector/Private Bank 3.2% Private Foundation 2.4% PMU/Consultant/Contractor working on WBG supported project 1.6% Trade Union 1.6% Office of the President, Prime Minister 0.8% Office of Parliamentarian 0.8% Judiciary Branch 0.8% 62 World Bank Group Country Opinion Survey 2015: Mauritius H. Background Information (continued) 2. Please identify the primary specialization of your work. Percentage of Respondents (Please mark only ONE response) (N=122) Other 27.0% Finance and markets 13.9% Education 12.3% Health, nutrition, and population 8.2% Generalist (specialized in multiple sectors) 7.4% Urban, rural, and social development 5.7% Trade and competitiveness 4.1% Macroeconomics and fiscal management 3.3% Transport and ICT 3.3% Governance 2.5% Water 1.6% Environment and natural resources 1.6% Public-private partnerships 1.6% Poverty 1.6% Jobs 1.6% Social protection and labor 0.8% Fragility, conflict and violence 0.8% Energy and extractives 0.8% Gender 0.8% Agriculture 0.8% 3. Which one of the following best describes your level of interaction with the Percentage of Respondents World Bank Group in your country? (Select only ONE response) (N=124) I have never collaborated with the World Bank Group 64.5% I have previously collaborated with the World Bank Group 23.4% Both of the above (I currently collaborate and previously have collaborated with 6.5% the World Bank Group) I currently collaborate with the World Bank Group 5.6% 4. Which of the following agencies of the World Bank Group do you primarily Percentage of Respondents engage with in Mauritius? (Select only ONE response) (N=72) The World Bank (IBRD) 66.7% The International Finance Corporation (IFC) 11.1% The Multilateral Investment Guarantee Agency (MIGA) 1.4% Other 20.8% Percentage of Respondents 5. Do your projects involve both the World Bank and the IFC? (N=119) Yes 7.6% No 92.4% 6. If yes, what was your view of how the two institutions work together in Percentage of Respondents Mauritius? (Select only ONE response) (N=10) The two institutions work well together 30.0% The way the two institutions work together needs improvement 40.0% The two institutions do not work well together 0.0% Don't know 30.0% 63 World Bank Group Country Opinion Survey 2015: Mauritius H. Background Information (continued) 7. Which of the following describes most of your exposure to the World Bank Percentage of Respondents Group in Mauritius? (Choose no more than TWO) (Responses Combined; N=114) Observer (i.e., follow in media, discuss in informal conversations, etc.) 45.6% Collaborate as part of my professional duties 31.6% Use World Bank Group website for information, data, research, etc. 23.7% Use World Bank Group reports/data 22.8% Engage in World Bank Group related/sponsored events/activities 12.3% Percentage of Respondents 8. What’s your gender? (N=130) Female 32.3% Male 67.7% Percentage of Respondents 9. Which best represents your geographic location? (N=125) Port Louis 44.0% Beau Bassin/Rose Hill 16.0% Moka 10.4% Curepipe 6.4% Black River 5.6% Vacoas/Phoenix 5.6% Quatre Bornes 4.0% Rivière Du Rempart 3.2% Pamplemousses 1.6% Flacq 1.6% Savanne 1.6% 64 World Bank Group Country Opinion Survey 2015: Mauritius Appendix B: Responses to All Questions by Stakeholder Groups17 Employee of a Ministry/PMU/Consultant on WBG-supported Project N=30  Local Government N=7  Bilateral/Multilateral Agency N=7  Private Sector/Financial Sector/Private Bank N=19  CSO N=22  Media N=12  Independent Government Institution N=8  Academia/Research Institute/Think Tank N=8  Other N=11 A. General Issues facing Mauritius In general, would you say that Mauritius is headed in...?* Employee of a Local Bilateral/ Private Sector/ Independent Academia/ Ministry/ PMU/ Govern- Multilateral Financial Sector/ Government Research/ Percentage of Respondents Consultant ment Agency Private Bank CSO Media Institution Think tank Other The right direction 79.3% 80.0% 57.1% 38.9% 68.2% 58.3% 62.5% 75.0% 100.0% The wrong direction 0.0% 0.0% 0.0% 27.8% 13.6% 33.3% 12.5% 25.0% 0.0% Not sure 20.7% 20.0% 42.9% 33.3% 18.2% 8.3% 25.0% 0.0% 0.0% *Significantly different between stakeholder groups 17 Only 124 respondents provided the information about their current positions. Thus, only these respondents were included in the across-stakeholder analysis presented in this appendix. 65 World Bank Group Country Opinion Survey 2015: Mauritius A. General Issues facing Mauritius (continued) Listed below are a number of development priorities in Mauritius. Please identify which of the following you consider the most important development priorities in Mauritius? Employee of a Local Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents Ministry/ PMU/ Govern- Multilateral Financial Sector/ Government Research/ (Responses combined) Consultant ment Agency Private Bank CSO Media Institution Think tank Other Information and communications technology 16.7% 0.0% 14.3% 5.3% 9.1% 0.0% 12.5% 12.5% 20.0% Food security 6.7% 16.7% 14.3% 0.0% 9.1% 0.0% 0.0% 12.5% 0.0% Public sector governance/reform 30.0% 0.0% 28.6% 10.5% 22.7% 16.7% 0.0% 0.0% 40.0% Global/regional integration 0.0% 0.0% 0.0% 5.3% 4.5% 0.0% 0.0% 25.0% 0.0% Financial markets* 10.0% 0.0% 0.0% 5.3% 4.5% 0.0% 62.5% 0.0% 0.0% Gender equity 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Private sector development 0.0% 0.0% 0.0% 0.0% 0.0% 8.3% 0.0% 0.0% 0.0% Equality of opportunity 16.7% 0.0% 0.0% 0.0% 13.6% 8.3% 0.0% 0.0% 10.0% Foreign direct investment 3.3% 16.7% 14.3% 5.3% 0.0% 8.3% 12.5% 12.5% 0.0% Water and sanitation 6.7% 0.0% 14.3% 0.0% 9.1% 0.0% 0.0% 12.5% 10.0% Urban development 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Anti corruption 10.0% 0.0% 0.0% 31.6% 13.6% 25.0% 12.5% 25.0% 10.0% Environmental sustainability 13.3% 0.0% 0.0% 5.3% 9.1% 0.0% 0.0% 0.0% 0.0% Job creation/employment 50.0% 33.3% 57.1% 57.9% 31.8% 25.0% 75.0% 50.0% 40.0% Rural development 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Health 10.0% 33.3% 0.0% 0.0% 13.6% 8.3% 0.0% 0.0% 0.0% Tourism 3.3% 16.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Economic growth 33.3% 66.7% 57.1% 26.3% 22.7% 41.7% 37.5% 50.0% 40.0% Poverty reduction 23.3% 50.0% 28.6% 57.9% 36.4% 58.3% 62.5% 25.0% 40.0% Blue economy 16.7% 16.7% 0.0% 21.1% 31.8% 16.7% 0.0% 12.5% 20.0% Energy 3.3% 16.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Regulatory framework 0.0% 0.0% 0.0% 0.0% 4.5% 0.0% 0.0% 0.0% 0.0% Transport* 0.0% 0.0% 28.6% 0.0% 0.0% 0.0% 0.0% 0.0% 20.0% Climate change 6.7% 0.0% 0.0% 0.0% 4.5% 0.0% 0.0% 0.0% 10.0% Disaster management 6.7% 0.0% 0.0% 5.3% 0.0% 0.0% 0.0% 0.0% 0.0% Agricultural development 3.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 12.5% 0.0% Trade and exports 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Communicable/non-communicable diseases 0.0% 0.0% 0.0% 0.0% 4.5% 0.0% 0.0% 0.0% 0.0% Crime and violence 13.3% 16.7% 14.3% 10.5% 4.5% 33.3% 0.0% 0.0% 20.0% Natural resource management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Education 16.7% 16.7% 28.6% 42.1% 36.4% 50.0% 12.5% 50.0% 20.0% Law and justice 0.0% 0.0% 0.0% 5.3% 9.1% 0.0% 0.0% 0.0% 0.0% Social protection 0.0% 0.0% 0.0% 5.3% 0.0% 0.0% 12.5% 0.0% 0.0% *Significantly different between stakeholder groups 66 World Bank Group Country Opinion Survey 2015: Mauritius A. General Issues facing Mauritius (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Mauritius? (Choose no more than THREE) Employee of a Local Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents Ministry/ PMU/ Govern- Multilateral Financial Sector/ Government Research/ (Responses combined) Consultant ment Agency Private Bank CSO Media Institution Think tank Other Rural development 10.0% 0.0% 0.0% 10.5% 0.0% 0.0% 12.5% 0.0% 20.0% Water and sanitation 3.3% 14.3% 0.0% 0.0% 4.5% 8.3% 0.0% 0.0% 10.0% Equality of opportunity 23.3% 42.9% 28.6% 10.5% 31.8% 33.3% 12.5% 12.5% 20.0% Social protection 26.7% 0.0% 14.3% 10.5% 13.6% 0.0% 12.5% 0.0% 30.0% Economic growth 50.0% 71.4% 57.1% 47.4% 31.8% 58.3% 62.5% 37.5% 40.0% Climate change 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Global/regional integration 0.0% 0.0% 0.0% 0.0% 4.5% 0.0% 12.5% 0.0% 0.0% Crime and violence 0.0% 0.0% 0.0% 0.0% 0.0% 8.3% 0.0% 12.5% 0.0% Gender equity 0.0% 0.0% 0.0% 0.0% 4.5% 0.0% 0.0% 0.0% 0.0% Blue economy 10.0% 0.0% 28.6% 36.8% 31.8% 8.3% 12.5% 25.0% 30.0% Urban development 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 10.0% Information and communications technology 3.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Regulatory framework 3.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Law and justice 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Transport 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Communicable/non-communicable diseases 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Natural resource management 0.0% 0.0% 0.0% 5.3% 0.0% 0.0% 0.0% 0.0% 0.0% Anti corruption 10.0% 28.6% 0.0% 5.3% 4.5% 0.0% 0.0% 25.0% 0.0% Private sector development 10.0% 14.3% 14.3% 10.5% 9.1% 0.0% 0.0% 25.0% 10.0% Health 10.0% 14.3% 0.0% 0.0% 0.0% 8.3% 12.5% 12.5% 0.0% Foreign direct investment 3.3% 0.0% 0.0% 5.3% 4.5% 0.0% 0.0% 0.0% 0.0% Education 46.7% 28.6% 57.1% 52.6% 54.5% 41.7% 62.5% 75.0% 30.0% Energy 3.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Financial markets 0.0% 0.0% 0.0% 0.0% 4.5% 8.3% 12.5% 0.0% 0.0% Tourism 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 10.0% Public sector governance/reform 6.7% 0.0% 14.3% 15.8% 18.2% 25.0% 0.0% 12.5% 10.0% Environmental sustainability 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Food security 6.7% 0.0% 0.0% 5.3% 4.5% 0.0% 0.0% 0.0% 0.0% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Agricultural development 3.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Job creation/employment 66.7% 85.7% 71.4% 78.9% 77.3% 91.7% 87.5% 62.5% 70.0% Trade and exports 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 67 World Bank Group Country Opinion Survey 2015: Mauritius A. General Issues facing Mauritius (continued) The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Mauritius? (Choose no more than TWO) Employee of a Local Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents Ministry/ PMU/ Govern- Multilateral Financial Sector/ Government Research/ (Responses combined) Consultant ment Agency Private Bank CSO Media Institution Think tank Other Greater access to health and nutrition for citizens 3.4% 0.0% 0.0% 5.3% 4.5% 0.0% 0.0% 0.0% 0.0% Better entrepreneurial opportunities 34.5% 40.0% 42.9% 68.4% 40.9% 58.3% 42.9% 37.5% 10.0% A growing middle class* 0.0% 40.0% 14.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Better opportunity for the poor who live in rural areas 0.0% 20.0% 0.0% 10.5% 0.0% 8.3% 14.3% 0.0% 10.0% Better opportunity for the poor who live in urban areas 0.0% 20.0% 0.0% 5.3% 4.5% 0.0% 14.3% 0.0% 20.0% Better employment opportunities for young people 34.5% 0.0% 42.9% 15.8% 22.7% 25.0% 28.6% 50.0% 40.0% Better employment opportunities for women 6.9% 0.0% 0.0% 0.0% 4.5% 0.0% 0.0% 0.0% 0.0% Greater access to micro-finance for the poor 17.2% 20.0% 14.3% 15.8% 13.6% 8.3% 0.0% 0.0% 20.0% Greater voice and participation for citizens to help ensure greater 3.4% 0.0% 14.3% 5.3% 9.1% 8.3% 0.0% 0.0% 0.0% accountability Consistent economic growth 37.9% 20.0% 28.6% 26.3% 27.3% 25.0% 42.9% 12.5% 30.0% More reliable social safety net 10.3% 20.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 10.0% Greater equity of fiscal policy 6.9% 0.0% 14.3% 5.3% 4.5% 0.0% 0.0% 25.0% 0.0% Education and training that better ensure job opportunity 41.4% 20.0% 28.6% 42.1% 63.6% 66.7% 57.1% 75.0% 60.0% Better quality public services 3.4% 0.0% 0.0% 0.0% 4.5% 0.0% 0.0% 0.0% 0.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem or not a problem at all in Mauritius?* Employee of a Local Bilateral/ Private Sector/ Independent Academia/ Ministry/ PMU/ Govern- Multilateral Financial Sector/ Government Research/ Percentage of Respondents Consultant ment Agency Private Bank CSO Media Institution Think tank Other A very big problem 30.0% 50.0% 57.1% 73.7% 59.1% 83.3% 75.0% 37.5% 9.1% A moderately big problem 60.0% 50.0% 14.3% 26.3% 40.9% 16.7% 25.0% 50.0% 72.7% A small problem 6.7% 0.0% 28.6% 0.0% 0.0% 0.0% 0.0% 12.5% 18.2% Not a problem at all 3.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Don’t know 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups In your view, is global climate change a very serious problem, somewhat serious, not too serious, or not a problem? Employee of a Local Bilateral/ Private Sector/ Independent Academia/ Ministry/ PMU/ Govern- Multilateral Financial Sector/ Government Research/ Percentage of Respondents Consultant ment Agency Private Bank CSO Media Institution Think tank Other A very serious problem 73.3% 66.7% 85.7% 89.5% 59.1% 83.3% 75.0% 75.0% 54.5% A somewhat serious problem 26.7% 33.3% 14.3% 5.3% 31.8% 16.7% 25.0% 12.5% 45.5% Not too serious problem 0.0% 0.0% 0.0% 5.3% 9.1% 0.0% 0.0% 12.5% 0.0% Not a problem 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Don’t know 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 68 World Bank Group Country Opinion Survey 2015: Mauritius B. Overall Attitudes toward the World Bank Group Employee of a Private Sector/ Independent Academia/ Ministry/ PMU/ Bilateral/ Financial Sector/ Government Research Institute/ Consultant Local Government Multilateral Agency Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD How familiar are you with the work of the World 30 5.03 2.19 7 3.00 2.08 7 5.57 1.51 19 4.74 2.42 22 3.73 1.80 12 4.83 2.41 8 5.25 3.01 8 3.63 2.33 11 4.55 3.08 Bank Group in Mauritius? (1-Not familiar at all, 10-Extremely familiar) Employee of a Private Sector/ Independent Academia/ Ministry/ PMU/ Bilateral/ Financial Sector/ Government Research Institute/ Consultant Local Government Multilateral Agency Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the World 22 6.05 1.89 4 7.25 0.96 6 6.67 1.03 10 6.80 1.14 10 6.60 1.35 8 5.75 1.49 5 5.20 2.17 3 5.67 1.15 7 7.14 1.86 Bank Group’s effectiveness in Mauritius. (1-Not effective at all, 10-Very effective) Employee of a Private Sector/ Independent Academia/ Ministry/ PMU/ Bilateral/ Financial Sector/ Government Research Institute/ Consultant Local Government Multilateral Agency Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help Mauritius 19 6.32 2.00 4 6.75 0.96 3 5.67 2.52 7 6.29 1.50 6 6.17 1.47 7 6.14 1.68 3 6.00 2.65 3 6.67 2.08 7 6.43 1.90 solve its most complicated development challenges? (1-To no degree at all, 10-To a very significant degree) 69 World Bank Group Country Opinion Survey 2015: Mauritius B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Mauritius, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Mauritius? (Choose no more than THREE) Employee of a Local Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents Ministry/ PMU/ Govern- Multilateral Financial Sector/ Government Research/ (Responses combined) Consultant ment Agency Private Bank CSO Media Institution Think tank Other Disaster management 3.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Education 33.3% 14.3% 28.6% 42.1% 45.5% 41.7% 25.0% 25.0% 18.2% Crime and violence 3.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Urban development 0.0% 0.0% 0.0% 0.0% 0.0% 8.3% 0.0% 0.0% 9.1% Transport 3.3% 14.3% 14.3% 5.3% 4.5% 0.0% 0.0% 0.0% 18.2% Agricultural development 3.3% 0.0% 0.0% 0.0% 13.6% 0.0% 0.0% 0.0% 9.1% Global/regional integration 0.0% 0.0% 14.3% 5.3% 9.1% 0.0% 12.5% 25.0% 0.0% Energy 3.3% 28.6% 14.3% 10.5% 0.0% 0.0% 0.0% 0.0% 9.1% Gender equity 0.0% 0.0% 0.0% 0.0% 4.5% 0.0% 0.0% 0.0% 0.0% Foreign direct investment 6.7% 14.3% 0.0% 0.0% 4.5% 0.0% 12.5% 12.5% 9.1% Public sector governance/reform 30.0% 14.3% 28.6% 21.1% 9.1% 25.0% 12.5% 25.0% 27.3% Trade and exports 3.3% 28.6% 14.3% 0.0% 4.5% 0.0% 0.0% 12.5% 0.0% Health 3.3% 14.3% 0.0% 0.0% 4.5% 0.0% 0.0% 0.0% 9.1% Rural development 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 9.1% Tourism* 0.0% 14.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Financial markets 16.7% 0.0% 14.3% 26.3% 13.6% 16.7% 25.0% 0.0% 0.0% Environmental sustainability 10.0% 0.0% 0.0% 5.3% 9.1% 16.7% 0.0% 0.0% 9.1% Equality of opportunity 13.3% 0.0% 0.0% 5.3% 13.6% 8.3% 12.5% 12.5% 9.1% Communicable/non-communicable diseases 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Private sector development 0.0% 0.0% 14.3% 10.5% 4.5% 0.0% 0.0% 0.0% 0.0% Information and communications technology 6.7% 0.0% 0.0% 5.3% 4.5% 0.0% 0.0% 0.0% 0.0% Water and sanitation 6.7% 0.0% 0.0% 0.0% 4.5% 0.0% 0.0% 0.0% 0.0% Food security 6.7% 0.0% 0.0% 0.0% 4.5% 0.0% 0.0% 0.0% 9.1% Climate change 16.7% 0.0% 0.0% 0.0% 4.5% 0.0% 12.5% 0.0% 9.1% Natural resource management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Poverty reduction* 13.3% 42.9% 14.3% 57.9% 36.4% 58.3% 50.0% 12.5% 18.2% Regulatory framework* 6.7% 0.0% 28.6% 0.0% 0.0% 0.0% 12.5% 0.0% 0.0% Blue economy 20.0% 0.0% 28.6% 36.8% 31.8% 16.7% 0.0% 25.0% 45.5% Job creation/employment 30.0% 57.1% 57.1% 42.1% 31.8% 75.0% 62.5% 75.0% 27.3% Economic growth 30.0% 42.9% 28.6% 10.5% 13.6% 25.0% 50.0% 12.5% 18.2% Law and justice 0.0% 0.0% 0.0% 5.3% 0.0% 0.0% 0.0% 0.0% 0.0% Anti corruption 23.3% 0.0% 0.0% 10.5% 13.6% 8.3% 12.5% 25.0% 27.3% Social protection 3.3% 0.0% 0.0% 0.0% 9.1% 0.0% 0.0% 0.0% 9.1% *Significantly different between stakeholder groups 70 World Bank Group Country Opinion Survey 2015: Mauritius B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Mauritius? Employee of a Local Bilateral/ Private Sector/ Independent Academia/ Greatest Value Ministry/ PMU/ Govern- Multilateral Financial Sector/ Government Research/ Percentage of Respondents Consultant ment Agency Private Bank CSO Media Institution Think tank Other Convening/facilitating 6.7% 0.0% 0.0% 0.0% 4.5% 0.0% 0.0% 0.0% 0.0% Data* 0.0% 16.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Policy advice, studies, analyses* 50.0% 0.0% 28.6% 10.5% 13.6% 20.0% 14.3% 12.5% 10.0% Financial resources* 10.0% 83.3% 42.9% 63.2% 36.4% 50.0% 28.6% 12.5% 10.0% Capacity development 13.3% 0.0% 14.3% 5.3% 22.7% 30.0% 28.6% 37.5% 50.0% Technical assistance 13.3% 0.0% 14.3% 15.8% 18.2% 0.0% 14.3% 37.5% 30.0% Mobilizing third party financial resources 0.0% 0.0% 0.0% 5.3% 0.0% 0.0% 0.0% 0.0% 0.0% Donor coordination 6.7% 0.0% 0.0% 0.0% 4.5% 0.0% 14.3% 0.0% 0.0% Linkage to non-Bank expertise (i.e., South-South knowledge sharing) 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups Employee of a Local Bilateral/ Private Sector/ Independent Academia/ 2nd Greatest Value Ministry/ PMU/ Govern- Multilateral Financial Sector/ Government Research/ Percentage of Respondents Consultant ment Agency Private Bank CSO Media Institution Think tank Other Convening/facilitating 0.0% 0.0% 28.6% 0.0% 18.2% 10.0% 14.3% 12.5% 0.0% Data 0.0% 0.0% 14.3% 5.6% 0.0% 20.0% 0.0% 0.0% 0.0% Policy advice, studies, analyses 16.7% 16.7% 0.0% 16.7% 9.1% 10.0% 14.3% 25.0% 30.0% Financial resources 26.7% 0.0% 28.6% 11.1% 22.7% 0.0% 28.6% 12.5% 20.0% Capacity development 16.7% 33.3% 0.0% 5.6% 4.5% 10.0% 14.3% 12.5% 0.0% Technical assistance 26.7% 50.0% 28.6% 61.1% 22.7% 30.0% 28.6% 25.0% 40.0% Mobilizing third party financial resources 0.0% 0.0% 0.0% 0.0% 9.1% 10.0% 0.0% 12.5% 10.0% Donor coordination 3.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Linkage to non-Bank expertise (i.e., South-South knowledge sharing) 10.0% 0.0% 0.0% 0.0% 13.6% 10.0% 0.0% 0.0% 0.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Mauritius? (1-Not effective at all, 10-Very effective) Employee of a Private Sector/ Independent Academia/ Ministry/ PMU/ Bilateral/ Financial Sector/ Government Research Institute/ Consultant Local Government Multilateral Agency Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Project implementation* 19 6.32 1.70 3 7.67 1.15 5 6.40 1.95 12 8.17 1.75 10 7.10 1.20 9 7.11 1.83 5 4.40 1.95 5 5.00 2.55 7 6.86 2.04 Citizen engagement 17 4.29 2.31 2 4.50 0.71 4 4.25 1.50 2 6.00 0.00 7 5.00 1.29 6 4.83 1.72 4 4.00 2.94 5 4.00 1.58 5 4.80 2.17 Policy design 18 5.83 1.47 3 6.00 1.00 4 6.25 0.96 3 7.00 1.00 7 6.43 1.27 6 6.50 1.52 3 5.33 2.08 5 5.40 2.79 6 6.50 1.52 *Significantly different between stakeholder groups 71 World Bank Group Country Opinion Survey 2015: Mauritius B. Overall Attitudes toward the World Bank Group (continued) When thinking about how to improve capacity building in Mauritius to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (1-Not important all, 10-Very important) Employee of a Private Sector/ Independent Academia/ Ministry/ PMU/ Bilateral/ Financial Sector/ Government Research Institute/ Consultant Local Government Multilateral Agency Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Project implementation 23 8.65 1.58 4 9.50 1.00 5 8.00 3.46 11 8.82 0.98 14 7.57 1.83 12 8.67 1.07 5 8.20 0.45 5 7.40 2.19 9 8.78 1.92 Citizen engagement 19 7.53 2.74 3 7.33 2.52 5 9.40 0.89 11 8.55 1.21 13 7.69 1.84 12 7.58 2.54 5 7.20 1.92 3 7.00 0.00 7 7.43 1.90 Policy design 23 8.61 1.62 4 9.50 1.00 6 9.17 1.33 11 8.45 1.29 14 8.29 1.20 12 8.75 1.22 4 7.75 2.63 5 8.40 1.14 9 7.78 1.64 Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Mauritius? (Choose no more than TWO) Employee of a Local Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents Ministry/ PMU/ Govern- Multilateral Financial Sector/ Government Research/ (Responses combined) Consultant ment Agency Private Bank CSO Media Institution Think tank Other Arrogant in its approach 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Not client focused 0.0% 14.3% 0.0% 0.0% 0.0% 8.3% 0.0% 12.5% 0.0% The credibility of its knowledge/data 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% World Bank Group’s processes too complex 17.2% 0.0% 0.0% 0.0% 4.5% 8.3% 25.0% 0.0% 9.1% Not willing to honestly criticize policies and reform efforts in the 10.3% 14.3% 0.0% 5.3% 4.5% 0.0% 0.0% 25.0% 0.0% country Staff too inaccessible* 0.0% 0.0% 0.0% 0.0% 4.5% 25.0% 0.0% 0.0% 0.0% Not exploring alternative policy options 10.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Not collaborating enough with stakeholders outside the Government 6.9% 0.0% 0.0% 15.8% 31.8% 25.0% 0.0% 12.5% 9.1% Its advice and strategies do not lend themselves to practical problem 20.7% 0.0% 14.3% 10.5% 0.0% 0.0% 0.0% 0.0% 18.2% solving Not enough public disclosure of its work 31.0% 42.9% 14.3% 21.1% 40.9% 58.3% 37.5% 37.5% 36.4% Too influenced by developed countries 3.4% 14.3% 14.3% 10.5% 9.1% 0.0% 0.0% 0.0% 0.0% Imposing technocratic solutions without regard to political realities 10.3% 14.3% 14.3% 0.0% 4.5% 8.3% 0.0% 12.5% 0.0% World Bank Group’s processes too slow (e.g., too bureaucratic in its 3.4% 14.3% 0.0% 5.3% 0.0% 8.3% 0.0% 0.0% 0.0% operational policies and procedures) Not aligned with other donors’ work* 0.0% 0.0% 42.9% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Not aligned with country priorities 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 12.5% 9.1% Not adequately sensitive to political/social realities in Mauritius 27.6% 28.6% 14.3% 5.3% 18.2% 8.3% 0.0% 25.0% 18.2% Other 0.0% 0.0% 0.0% 0.0% 4.5% 0.0% 12.5% 0.0% 9.1% Don’t know 24.1% 28.6% 42.9% 63.2% 40.9% 25.0% 50.0% 25.0% 36.4% *Significantly different between stakeholder groups 72 World Bank Group Country Opinion Survey 2015: Mauritius B. Overall Attitudes toward the World Bank Group (continued) Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Mauritius? (Choose no more than TWO) Employee of a Local Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents Ministry/ PMU/ Govern- Multilateral Financial Sector/ Government Research/ (Responses combined) Consultant ment Agency Private Bank CSO Media Institution Think tank Other Trust Fund management 3.4% 14.3% 28.6% 0.0% 9.1% 8.3% 0.0% 0.0% 0.0% Knowledge products/services 17.2% 0.0% 28.6% 15.8% 22.7% 16.7% 0.0% 42.9% 9.1% Investment lending* 24.1% 0.0% 14.3% 10.5% 36.4% 16.7% 75.0% 28.6% 18.2% Technical assistance 51.7% 28.6% 28.6% 31.6% 22.7% 41.7% 37.5% 42.9% 45.5% Capacity development 31.0% 28.6% 28.6% 10.5% 18.2% 33.3% 37.5% 14.3% 45.5% Policy based lending/budget support to the Government 10.3% 14.3% 0.0% 10.5% 13.6% 8.3% 25.0% 14.3% 9.1% Multi-sectoral approaches 24.1% 28.6% 42.9% 5.3% 13.6% 8.3% 12.5% 14.3% 9.1% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Don’t know* 17.2% 42.9% 0.0% 57.9% 27.3% 33.3% 0.0% 14.3% 27.3% *Significantly different between stakeholder groups To what extent do you believe that the World Bank Group’s work and support help the poorest in Mauritius? (Select only ONE response) Employee of a Local Bilateral/ Private Sector/ Independent Academia/ Ministry/ PMU/ Govern- Multilateral Financial Sector/ Government Research/ Percentage of Respondents Consultant ment Agency Private Bank CSO Media Institution Think tank Other To a fully sufficient degree 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% To a somewhat sufficient degree 26.7% 28.6% 0.0% 5.3% 4.5% 8.3% 0.0% 12.5% 18.2% To a somewhat insufficient degree 30.0% 28.6% 42.9% 10.5% 22.7% 16.7% 25.0% 37.5% 36.4% To a very insufficient degree 10.0% 0.0% 42.9% 15.8% 22.7% 33.3% 12.5% 25.0% 0.0% Don't know 33.3% 42.9% 14.3% 68.4% 50.0% 41.7% 62.5% 25.0% 45.5% In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) Employee of a Local Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents Ministry/ PMU/ Govern- Multilateral Financial Sector/ Government Research/ (Responses combined) Consultant ment Agency Private Bank CSO Media Institution Think tank Other Academia/think tanks/research institutes* 30.0% 33.3% 14.3% 42.1% 22.7% 8.3% 37.5% 100.0% 36.4% Donor community* 0.0% 0.0% 0.0% 0.0% 4.5% 8.3% 0.0% 0.0% 27.3% Media* 13.3% 0.0% 0.0% 5.3% 4.5% 66.7% 12.5% 0.0% 9.1% Local Government 16.7% 33.3% 42.9% 26.3% 18.2% 0.0% 50.0% 14.3% 9.1% Private sector* 50.0% 16.7% 71.4% 78.9% 18.2% 41.7% 50.0% 57.1% 54.5% Parliament 10.0% 16.7% 0.0% 5.3% 0.0% 0.0% 0.0% 0.0% 9.1% NGOs/Community Based Organizations* 30.0% 66.7% 28.6% 26.3% 81.8% 25.0% 12.5% 0.0% 27.3% Youth/university groups 6.7% 16.7% 14.3% 0.0% 9.1% 25.0% 12.5% 28.6% 9.1% Beneficiaries 13.3% 16.7% 0.0% 0.0% 27.3% 16.7% 12.5% 0.0% 18.2% Foundations 0.0% 0.0% 14.3% 10.5% 13.6% 0.0% 12.5% 0.0% 0.0% Other 6.7% 0.0% 14.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Don’t know 10.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 73 World Bank Group Country Opinion Survey 2015: Mauritius B. Overall Attitudes toward the World Bank Group (continued) To what extent do you agree with the following statements about the World Bank Group’s work in Mauritius? (1-Strongly disagree, 10-Strongly agree) Employee of a Private Sector/ Independent Academia/ Ministry/ PMU/ Bilateral/ Financial Sector/ Government Research Institute/ Consultant Local Government Multilateral Agency Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall the World Bank Group currently plays a 27 6.11 1.65 4 5.00 2.94 5 7.00 1.58 14 8.21 1.97 13 7.08 1.66 11 6.82 2.79 6 6.50 2.43 5 7.60 1.52 9 6.22 1.79 relevant role in development in Mauritius The World Bank Group’s work is aligned with what I 24 6.21 2.04 3 6.33 1.15 5 6.80 0.84 5 5.80 1.30 6 5.33 1.37 6 5.50 1.38 4 5.00 2.45 5 6.80 1.30 6 5.33 1.21 consider the development priorities for Mauritius The World Bank Group supports programs and 25 6.52 2.18 3 6.33 2.31 5 6.20 1.64 5 5.80 0.84 7 5.43 1.51 6 5.67 0.82 5 4.60 2.51 4 6.25 2.06 7 6.29 1.70 strategies that are realistic for Mauritius The World Bank Group treats clients and 22 6.86 1.64 3 8.00 2.00 3 7.67 1.15 4 7.00 1.41 6 6.00 1.10 6 7.33 1.21 3 8.33 1.15 3 8.00 1.73 7 7.00 1.41 stakeholders in Mauritius with respect To what extent is the World Bank Group an effective development partner in Mauritius, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Employee of a Private Sector/ Independent Academia/ Ministry/ PMU/ Bilateral/ Financial Sector/ Government Research Institute/ Consultant Local Government Multilateral Agency Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Responsiveness 20 6.25 1.62 4 6.25 1.50 5 7.00 2.00 3 5.67 2.31 8 6.25 1.49 5 6.20 1.79 4 6.25 2.87 3 5.67 1.15 5 6.40 1.14 Flexibility (in terms of the institution’s products and 18 6.00 2.09 4 6.00 2.45 3 6.33 2.08 3 5.33 1.15 9 5.78 1.30 5 6.00 1.73 4 6.50 1.73 3 6.33 1.53 5 4.40 1.14 services) Flexibility (in terms of changing country 18 5.83 2.04 3 5.67 1.15 4 6.25 2.87 3 5.33 1.53 9 5.67 1.50 5 6.20 2.17 4 4.75 2.50 3 7.33 1.15 5 5.00 1.00 circumstances) Being inclusive 15 5.87 1.88 3 6.67 1.53 4 6.75 2.63 3 5.67 2.52 8 5.75 1.28 5 6.20 1.64 4 5.25 3.20 2 6.50 0.71 5 5.80 0.84 Openness 21 6.00 2.10 2 8.00 2.83 6 6.50 2.07 4 7.00 1.41 10 6.40 1.43 5 6.20 1.92 4 6.75 2.22 2 5.50 0.71 7 7.29 1.38 Staff accessibility 22 6.27 1.80 2 6.50 2.12 6 7.17 2.79 4 6.25 1.50 7 5.00 1.29 6 4.50 1.76 2 5.50 3.54 3 6.00 1.73 5 6.40 2.19 Straightforwardness and honesty 15 5.87 2.03 3 6.33 3.51 4 7.25 0.96 3 7.33 0.58 8 5.75 1.16 5 6.60 1.14 4 7.75 0.50 3 7.67 1.53 5 7.20 2.17 Ease of access to the people at the WBG who are 20 6.10 2.07 3 4.67 0.58 4 8.00 0.82 3 5.67 0.58 9 4.22 1.92 5 4.80 1.92 3 7.33 1.15 3 4.33 3.06 5 5.80 2.17 making decisions important to my work* Collaboration with civil society 17 5.24 1.86 4 6.50 1.73 3 5.67 2.08 5 4.60 1.52 8 4.25 2.05 5 4.40 0.55 1 3.00 3 6.67 2.08 5 5.40 1.52 Collaboration with the Government 23 7.22 1.70 4 6.25 1.71 4 5.75 2.63 5 7.40 0.89 8 6.75 1.28 6 7.17 1.60 3 6.67 1.53 3 8.00 2.65 7 7.86 1.35 Collaboration with other donors and development 16 7.00 1.55 3 6.00 1.00 6 6.33 2.73 5 5.40 1.82 6 5.50 1.87 5 5.60 1.14 2 6.50 2.12 2 7.00 1.41 6 7.33 1.75 partners Collaboration with the private sector 16 5.75 1.95 2 7.00 2.83 5 6.20 2.77 5 5.80 1.79 7 5.29 1.11 5 6.00 1.22 3 5.33 2.08 2 6.50 2.12 4 5.75 2.63 The speed in which it gets things accomplished on 19 6.21 1.65 4 5.25 2.06 1 6.00 3 5.67 2.31 6 5.50 1.05 5 6.20 1.30 4 5.50 2.08 2 5.50 0.71 3 6.00 1.00 the ground Being a long-term partner 22 7.41 1.53 4 7.00 1.83 4 8.50 1.29 5 7.20 1.10 8 6.38 1.06 5 7.80 1.30 4 7.00 2.71 3 7.67 2.52 6 7.33 1.51 *Significantly different between stakeholder groups 74 World Bank Group Country Opinion Survey 2015: Mauritius B. Overall Attitudes toward the World Bank Group (continued) To be more effective development partner in Mauritius, do you believe that the World Bank Group should have? (Select only ONE response) Employee of a Local Bilateral/ Private Sector/ Independent Academia/ Ministry/ PMU/ Govern- Multilateral Financial Sector/ Government Research/ Percentage of Respondents Consultant ment Agency Private Bank CSO Media Institution Think tank Other More local presence 70.0% 100.0% 85.7% 94.7% 81.8% 83.3% 87.5% 87.5% 70.0% The current level of local presence is adequate 20.0% 0.0% 14.3% 0.0% 4.5% 8.3% 0.0% 0.0% 30.0% Less local presence 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Don't know 10.0% 0.0% 0.0% 5.3% 13.6% 8.3% 12.5% 12.5% 0.0% When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) Employee of a Local Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents Ministry/ PMU/ Govern- Multilateral Financial Sector/ Government Research/ (Responses combined) Consultant ment Agency Private Bank CSO Media Institution Think tank Other The World Bank Group does not do adequate follow through/follow- 17.9% 0.0% 0.0% 6.7% 10.5% 8.3% 12.5% 0.0% 22.2% up Poor donor coordination 3.6% 0.0% 33.3% 0.0% 10.5% 0.0% 0.0% 14.3% 0.0% The World Bank Group is not sensitive enough to political/social 42.9% 42.9% 16.7% 33.3% 26.3% 41.7% 50.0% 28.6% 44.4% realities on the ground Lack of/inadequate levels of capacity in Government 28.6% 42.9% 33.3% 66.7% 42.1% 25.0% 25.0% 28.6% 33.3% There is not an adequate level of citizen/civil society participation* 17.9% 0.0% 33.3% 53.3% 52.6% 33.3% 12.5% 28.6% 0.0% The World Bank Group works too slowly 3.6% 0.0% 0.0% 6.7% 0.0% 8.3% 12.5% 0.0% 11.1% The Government works inefficiently 7.1% 0.0% 33.3% 6.7% 10.5% 16.7% 0.0% 0.0% 11.1% Political pressures and obstacles 21.4% 42.9% 33.3% 13.3% 15.8% 25.0% 25.0% 42.9% 33.3% Reforms are not well thought out in light of country challenges* 42.9% 14.3% 16.7% 6.7% 5.3% 8.3% 37.5% 0.0% 11.1% Other 7.1% 14.3% 0.0% 0.0% 10.5% 8.3% 0.0% 14.3% 11.1% *Significantly different between stakeholder groups 75 World Bank Group Country Opinion Survey 2015: Mauritius C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Mauritius? (1-Not important at all, 10-Very important) Employee of a Private Sector/ Independent Academia/ Ministry/ PMU/ Bilateral/ Financial Sector/ Government Research Institute/ Consultant Local Government Multilateral Agency Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Anti corruption 27 8.30 2.15 7 7.29 4.03 5 9.00 1.00 18 9.11 1.18 21 9.14 .96 12 8.25 2.56 7 8.43 1.72 8 8.13 2.17 11 8.18 .98 Information and communications technology 27 7.85 1.79 7 6.86 3.53 7 7.86 1.95 18 7.72 .96 21 6.24 2.02 12 7.83 1.34 7 6.00 3.32 8 7.63 2.07 11 7.64 1.29 Transport* 27 7.48 1.74 7 5.57 3.87 7 8.14 1.57 18 6.78 1.86 20 6.15 1.60 12 6.58 2.15 7 4.43 2.88 8 7.38 1.69 11 7.27 1.68 Crime and violence 24 7.33 2.12 6 6.50 3.51 5 7.00 3.67 18 7.89 1.41 21 7.14 1.53 12 6.92 2.78 7 7.43 1.27 7 7.00 2.16 11 5.55 2.16 Law and justice 23 7.48 2.00 7 5.57 3.46 5 6.60 3.65 17 7.76 1.56 20 7.35 1.66 12 6.58 2.43 7 5.86 1.95 8 6.38 2.50 11 5.64 2.54 Urban development 28 7.07 2.36 7 6.14 2.79 7 7.57 1.99 17 8.24 1.25 21 7.29 .96 12 7.83 1.47 7 8.43 .53 8 7.50 2.45 8 6.88 1.55 Environmental sustainability 27 8.33 1.88 7 7.43 1.90 7 8.14 1.35 18 8.56 1.15 21 8.05 1.24 12 7.83 1.27 6 6.83 .98 8 7.00 2.51 11 8.18 1.54 Regulatory framework* 26 8.19 2.10 7 6.00 2.94 6 8.67 1.03 18 7.89 1.37 19 7.21 1.55 11 6.64 2.16 7 7.43 1.13 7 8.14 1.07 10 8.10 1.66 Communicable/non-communicable diseases 26 7.15 2.41 7 5.86 2.79 6 5.67 3.01 18 6.17 2.18 21 6.24 1.84 12 5.83 2.66 7 4.57 2.37 8 6.63 1.77 10 5.70 2.16 Poverty reduction 28 8.68 1.52 7 8.86 1.21 6 9.17 .98 17 9.47 .94 21 9.14 .96 12 9.08 1.31 7 9.29 .76 8 9.38 .92 10 8.70 1.42 Gender equity 28 7.14 2.32 7 5.71 3.04 5 9.00 .71 17 8.59 1.00 20 7.60 1.43 12 7.33 2.53 7 7.14 2.04 8 7.88 1.25 10 7.30 2.06 Private sector development 27 8.00 1.82 7 8.14 1.68 7 8.43 .79 17 8.41 1.18 20 7.35 2.11 12 7.25 2.26 7 7.43 1.40 7 8.86 1.57 10 7.60 2.37 Foreign direct investment 24 8.46 1.35 7 8.00 2.52 6 9.33 .52 17 8.53 1.74 20 7.65 1.23 12 8.33 1.23 7 8.57 .53 8 9.00 1.51 10 7.60 1.96 Water and sanitation 28 8.00 1.83 7 8.43 1.90 7 7.43 1.99 18 7.83 1.29 20 6.95 1.99 12 7.00 1.76 7 6.43 1.90 8 6.88 2.03 11 7.82 2.68 Trade and exports 24 7.67 1.76 7 7.71 2.69 7 8.57 .98 18 8.33 1.28 20 6.80 1.67 12 7.75 1.86 7 8.14 .90 8 8.75 1.39 10 6.90 2.51 Economic growth 30 9.00 1.23 7 8.14 2.85 6 8.67 1.86 18 9.00 1.14 20 8.40 1.43 12 8.92 1.00 7 9.00 .58 8 9.50 .93 11 8.00 1.90 Energy 27 8.11 1.55 6 7.50 3.27 6 7.83 1.83 18 8.50 .99 21 7.48 1.47 12 7.08 2.27 7 7.14 1.35 7 7.57 1.81 10 7.80 1.75 Disaster management 29 7.76 2.23 7 5.86 3.29 6 7.83 1.72 18 7.67 1.24 21 7.19 1.50 12 6.83 2.08 6 7.83 1.17 8 7.38 1.41 11 7.27 1.90 Public sector governance/reform* 27 8.85 1.41 7 6.29 3.30 7 8.57 .98 18 8.50 .99 21 8.14 1.49 11 7.36 2.38 7 8.43 1.13 8 8.25 .89 11 9.00 .89 Job creation/employment 30 8.67 1.90 6 9.17 .98 7 9.57 .53 18 9.33 1.14 21 8.76 1.45 12 8.83 1.53 7 9.14 .69 8 9.25 1.39 10 8.50 1.65 Financial markets 26 8.00 1.96 7 6.57 2.94 6 8.33 .82 17 8.29 1.40 21 7.90 1.48 11 7.18 1.72 7 8.57 .98 6 9.00 1.67 10 7.00 2.54 Equality of opportunity 27 8.04 1.81 6 6.83 1.94 5 8.20 2.39 18 8.28 1.07 21 8.19 1.72 12 7.33 1.50 7 6.71 2.93 8 8.13 1.89 10 6.80 2.10 Health 27 7.41 2.19 7 7.57 2.64 6 6.83 3.13 15 8.13 1.36 21 7.57 1.57 12 7.42 1.62 7 8.29 .76 8 7.25 1.75 10 7.00 1.70 Rural development 27 7.56 2.15 7 8.00 1.91 6 7.17 2.93 18 8.39 1.20 20 7.05 1.76 12 8.00 1.54 7 7.71 2.14 8 7.50 1.77 10 7.10 1.97 Global/regional integration 24 8.13 1.51 7 7.00 2.38 7 8.71 .76 18 8.50 1.34 19 7.74 1.59 11 8.09 1.64 7 8.29 .95 8 8.38 1.51 10 6.70 1.70 Food security 28 7.71 2.03 7 6.43 2.94 6 7.83 1.72 15 8.13 1.46 21 7.29 1.38 12 6.92 2.27 6 7.00 1.55 8 7.13 1.89 10 7.20 2.25 Education 28 8.46 1.69 7 7.14 2.48 7 8.57 .98 18 9.00 .77 21 8.57 1.40 12 8.33 1.44 7 9.14 .38 8 8.88 1.64 11 8.09 1.70 Social protection 29 7.55 2.28 7 8.14 1.86 6 8.17 1.17 15 8.33 1.29 20 7.65 1.46 12 7.58 1.78 7 6.86 2.27 7 7.00 1.29 11 7.00 2.19 Climate change 29 8.24 1.70 7 7.14 2.34 6 7.33 2.16 18 7.83 1.38 21 7.62 1.32 12 7.67 1.23 7 6.86 1.57 8 7.50 1.69 10 8.30 1.42 Agricultural development 27 7.70 2.07 7 6.43 3.31 6 7.00 2.00 16 7.63 1.54 20 7.35 1.42 12 6.50 1.78 7 7.29 1.60 8 7.00 1.69 10 6.80 1.93 Natural resource management 24 5.96 3.09 5 5.40 2.61 5 5.80 3.03 14 6.71 2.23 18 5.89 2.32 12 6.00 2.17 6 5.17 3.92 8 7.25 3.06 10 6.80 1.87 Tourism 27 7.41 1.91 7 6.43 2.70 7 5.86 3.24 18 7.39 1.58 20 6.90 1.83 12 6.67 1.61 7 6.71 1.38 8 7.00 1.51 10 6.50 2.59 Blue economy 29 8.31 2.21 6 9.00 1.10 7 8.14 1.21 18 8.28 1.56 20 8.10 1.37 12 8.25 1.14 7 8.57 1.27 8 9.25 1.04 11 8.27 1.35 *Significantly different between stakeholder groups 76 World Bank Group Country Opinion Survey 2015: Mauritius C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Mauritius? (1-Not effective at all, 10-Very effective) Employee of a Private Sector/ Independent Academia/ Ministry/ PMU/ Bilateral/ Financial Sector/ Government Research Institute/ Consultant Local Government Multilateral Agency Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Anti corruption* 9 5.78 1.72 1 1.00 2 1.50 .71 7 2.57 1.81 4 4.50 1.29 7 3.29 1.89 3 3.00 1.73 3 2.67 2.08 3 4.67 1.53 Information and communications technology* 11 6.36 1.21 2 4.50 .71 1 1.00 3 3.33 2.52 7 5.57 1.72 6 5.17 2.32 3 2.33 .58 2 4.00 1.41 3 6.33 1.53 Transport 13 5.77 1.48 2 5.50 2.12 2 5.00 1.41 3 4.67 3.21 5 5.60 1.52 5 4.60 2.07 3 2.33 .58 1 5.00 4 5.50 2.89 Communicable/non-communicable diseases 8 6.00 1.85 1 6.00 2 2.00 .00 1 6.00 4 5.75 .96 5 5.00 3.32 3 1.67 .58 3 5.33 3.51 2 4.00 .00 Poverty reduction* 18 5.67 1.68 2 5.00 .00 2 3.00 1.41 7 2.29 2.14 10 4.90 1.73 7 3.71 2.63 2 3.00 1.41 2 7.50 2.12 5 5.80 3.11 Private sector development 15 5.53 1.41 1 6.00 2 4.00 1.41 5 5.00 1.22 6 6.00 1.26 5 4.60 1.95 2 6.00 1.41 3 6.33 2.31 5 5.60 2.51 Water and sanitation 12 5.83 1.59 2 8.00 2.83 2 4.00 1.41 2 6.50 .71 5 6.20 1.48 4 4.25 2.22 2 3.00 1.41 4 4.75 1.26 4 4.50 1.73 Trade and exports 12 6.08 1.56 1 6.00 3 5.00 2.00 3 6.00 1.00 4 6.75 .96 5 5.60 2.30 2 4.50 .71 4 5.00 1.63 6 5.83 2.14 Economic growth 16 6.75 1.61 1 5.00 4 5.00 .82 6 5.17 1.60 8 6.88 1.55 6 5.67 1.97 3 4.33 2.52 3 6.33 1.53 6 6.00 2.19 Energy 16 6.13 1.50 2 7.50 3.54 1 3.00 2 6.50 .71 5 6.20 2.05 4 6.25 1.89 3 4.67 2.52 3 5.67 1.15 2 3.50 .71 Disaster management 8 5.88 1.96 2 6.00 .00 1 6.00 1 6.00 5 4.40 2.30 4 6.00 2.16 2 1.50 .71 3 7.00 2.00 2 4.50 3.54 Public sector governance/reform 19 5.68 1.25 3 7.00 1.73 1 5.00 3 6.33 .58 6 5.50 1.76 4 4.75 1.26 2 2.50 .71 3 5.33 4.04 7 6.43 1.90 Health 13 5.77 1.42 2 5.50 .71 1 2.00 1 6.00 5 5.40 1.95 4 6.75 2.50 2 2.50 .71 2 6.50 2.12 4 6.25 1.26 Global/regional integration 10 5.80 1.23 2 4.50 3.54 2 7.50 .71 6 5.83 2.04 4 5.75 1.71 2 3.00 1.41 3 7.67 1.53 4 4.50 1.91 Education 18 6.28 1.53 2 6.00 .00 1 2.00 2 7.50 .71 10 5.50 1.84 4 5.25 1.50 2 3.50 2.12 5 4.40 3.44 5 6.00 2.83 Social protection 20 5.80 1.47 2 5.50 .71 1 2.00 2 7.00 1.41 7 5.57 2.07 5 5.40 1.52 2 3.00 1.41 1 6.00 5 4.60 2.07 *Significantly different between stakeholder groups Where are the World Bank Group’s decisions made primarily that support the program in Mauritius? (Select only ONE response) Employee of a Local Bilateral/ Private Sector/ Independent Academia/ Ministry/ PMU/ Govern- Multilateral Financial Sector/ Government Research/ Percentage of Respondents Consultant ment Agency Private Bank CSO Media Institution Think tank Other At the Headquarters (in Washington D.C.) 42.9% 14.3% 66.7% 42.1% 45.5% 50.0% 87.5% 37.5% 36.4% In the country 10.7% 14.3% 0.0% 0.0% 18.2% 16.7% 0.0% 25.0% 0.0% Don’t know 46.4% 71.4% 33.3% 57.9% 36.4% 33.3% 12.5% 37.5% 63.6% Employee of a Private Sector/ Independent Academia/ Ministry/ PMU/ Bilateral/ Financial Sector/ Government Research Institute/ Consultant Local Government Multilateral Agency Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group’s work 23 6.48 1.59 4 6.75 0.96 5 5.60 2.30 9 6.00 0.87 10 6.00 1.15 10 6.30 2.06 4 5.00 2.94 4 7.00 1.15 7 6.71 2.06 help to achieve development results in Mauritius? (1-To no degree at all, 10-To a very significant degree) 77 World Bank Group Country Opinion Survey 2015: Mauritius C. World Bank Group’s Effectiveness and Results (continued) To what extent do you agree with the following statements about the World Bank Group in Mauritius? (1-Strongly disagree, 10-Strongly agree) Employee of a Private Sector/ Independent Academia/ Ministry/ PMU/ Bilateral/ Financial Sector/ Government Research Institute/ Consultant Local Government Multilateral Agency Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group’s financial instruments 23 6.09 2.07 4 6.25 3.86 6 5.50 2.07 9 7.56 1.74 10 7.10 2.28 11 6.45 2.62 5 6.00 2.74 4 7.25 1.50 7 6.14 2.48 meet the needs of Mauritius The World Bank Group meets Mauritius’s needs for 25 5.64 1.85 4 6.75 1.71 6 6.00 2.19 9 7.89 1.05 8 6.13 2.03 11 6.82 2.09 4 6.25 2.36 4 6.50 1.73 7 6.57 1.90 knowledge services Employee of a Private Sector/ Independent Academia/ Ministry/ PMU/ Bilateral/ Financial Sector/ Government Research Institute/ Consultant Local Government Multilateral Agency Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group measures and corrects its work in real time 14 5.79 1.81 2 6.00 0.00 4 6.50 1.73 5 6.40 0.55 8 5.63 1.41 7 5.71 0.95 3 4.33 1.53 4 7.00 1.83 6 6.50 1.05 in Mauritius? (1-To no degree at all, 10-To a very significant degree) D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? * (Select only ONE response) Employee of a Local Bilateral/ Private Sector/ Independent Academia/ Ministry/ PMU/ Govern- Multilateral Financial Sector/ Government Research/ Percentage of Respondents Consultant ment Agency Private Bank CSO Media Institution Think tank Other Weekly 0.0% 0.0% 14.3% 0.0% 0.0% 8.3% 14.3% 0.0% 0.0% Monthly 14.3% 0.0% 0.0% 10.5% 0.0% 8.3% 0.0% 0.0% 27.3% A few times a year 32.1% 28.6% 57.1% 15.8% 9.1% 16.7% 28.6% 50.0% 18.2% Rarely 28.6% 14.3% 28.6% 10.5% 22.7% 8.3% 28.6% 50.0% 18.2% Never 25.0% 57.1% 0.0% 63.2% 68.2% 58.3% 28.6% 0.0% 36.4% *Significantly different between stakeholder groups 78 World Bank Group Country Opinion Survey 2015: Mauritius D. The World Bank Group’s Knowledge Work and Activities (continued) In Mauritius, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Employee of a Private Sector/ Independent Academia/ Ministry/ PMU/ Bilateral/ Financial Sector/ Government Research Institute/ Consultant Local Government Multilateral Agency Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Are timely 16 5.56 1.26 1 6.00 5 7.60 0.55 5 6.20 0.84 5 5.60 1.67 5 6.00 1.22 3 5.00 2.65 4 7.50 1.29 5 5.80 1.92 Include appropriate level of stakeholder 16 5.81 1.64 2 4.00 2.83 3 6.67 1.15 6 6.67 0.52 5 4.80 1.48 5 5.80 1.48 3 5.33 2.89 4 7.50 1.73 4 5.75 0.96 involvement during preparation Lead to practical solutions 19 5.84 1.54 3 6.67 1.53 4 6.00 2.31 6 6.17 0.75 7 5.29 1.50 5 6.00 1.87 3 5.67 3.21 4 7.75 1.89 5 5.80 1.64 Are accessible (well written and easy to 20 6.85 1.95 3 5.33 1.15 5 5.80 1.92 5 6.40 1.95 6 5.17 1.72 5 5.40 2.97 3 5.67 2.31 4 7.75 1.89 6 6.67 1.21 understand) Are source of relevant information on global good 18 6.56 1.72 3 8.33 1.53 5 6.40 2.19 5 7.20 1.30 7 6.57 1.27 5 5.60 1.34 3 7.00 1.00 4 8.00 1.15 4 7.25 0.50 practices Are adequately disseminated 18 5.67 1.46 3 5.33 0.58 4 5.00 3.46 5 5.60 1.95 6 5.50 2.74 5 5.00 1.87 3 6.00 2.65 5 4.60 2.51 6 5.33 1.21 Are translated enough into local language 17 4.35 2.62 3 6.67 2.89 3 4.67 3.51 5 5.40 2.70 6 5.17 2.40 7 4.86 3.18 3 6.67 0.58 2 6.50 0.71 3 5.00 2.00 Are adaptable to Mauritius’s specific development 20 6.15 1.66 4 6.25 1.50 4 6.50 1.29 5 6.60 1.52 7 5.43 1.99 7 5.86 1.35 3 5.33 2.89 4 5.25 2.50 6 5.83 2.14 challenges and country circumstances Employee of a Private Sector/ Independent Academia/ Ministry/ PMU/ Bilateral/ Financial Sector/ Government Research Institute/ Consultant Local Government Multilateral Agency Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work 23 6.35 1.40 4 8.25 1.71 7 5.57 2.23 7 6.43 0.79 11 6.82 1.47 10 6.10 1.66 4 4.75 2.87 5 6.40 1.14 6 6.17 1.72 and activities make to development results in your country? Overall, how would you rate the technical quality of the World Bank Group's knowledge work and 22 6.68 1.52 4 7.25 1.50 7 6.86 1.46 6 7.67 0.52 10 7.60 1.65 10 7.20 1.55 3 6.33 3.79 5 8.20 1.64 6 6.67 1.37 activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) 79 World Bank Group Country Opinion Survey 2015: Mauritius E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Employee of a Private Sector/ Independent Academia/ Ministry/ PMU/ Bilateral/ Financial Sector/ Government Research Institute/ Consultant Local Government Multilateral Agency Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group disburses funds promptly 19 6.26 1.52 4 5.25 2.06 3 6.33 1.53 4 6.75 2.06 6 6.00 2.61 5 6.20 1.10 3 8.00 1.73 1 6.00 2 6.50 0.71 The World Bank Group effectively monitors and 23 6.65 1.47 5 6.00 2.45 3 5.33 2.08 6 7.50 1.05 9 6.22 1.20 7 5.86 2.12 3 6.00 3.00 2 8.50 0.71 6 7.00 1.26 evaluates the projects and programs it supports The World Bank Group’s approvals and reviews 20 6.20 1.67 4 6.50 1.00 2 7.50 0.71 5 7.20 0.84 6 7.17 1.17 5 6.20 0.84 3 6.33 2.31 1 6.00 1 8.00 are done in a timely fashion The World Bank Group’s "Safeguard Policy" 17 6.53 1.66 3 6.67 0.58 1 8.00 4 7.50 1.00 5 6.00 0.71 4 5.75 0.96 3 7.33 2.08 1 5.00 2 4.00 1.41 requirements are reasonable The World Bank Group’s conditions on its lending 17 6.41 1.80 4 6.25 2.75 2 4.50 3.54 4 7.75 0.96 8 6.00 1.69 4 6.25 0.96 3 5.67 0.58 1 5.00 4 5.50 2.65 are reasonable The World Bank Group takes decisions quickly in 18 6.44 1.82 4 5.75 1.71 2 7.00 1.41 4 6.50 1.73 6 6.00 1.55 4 5.50 1.29 2 3.00 1.41 1 7.00 1 5.00 Mauritius Working with the World Bank Group increases 23 6.52 1.86 5 7.20 2.17 2 8.50 0.71 6 7.33 1.03 9 6.44 1.01 6 6.83 1.72 3 7.67 1.53 3 8.67 1.53 8 8.38 1.19 Mauritius’s institutional capacity Where country systems are adequate, the World 14 6.79 1.19 4 7.50 2.38 2 7.50 0.71 4 8.00 0.82 7 5.86 1.68 6 6.33 1.03 3 6.67 2.31 1 8.00 6 7.67 1.21 Bank Group makes appropriate use of them The World Bank Group provides effective 20 6.45 1.54 3 5.33 2.08 2 8.00 0.00 5 7.00 1.87 8 6.25 0.71 7 5.71 1.70 3 7.00 2.00 2 7.00 1.41 4 7.50 2.52 implementation support Employee of a Private Sector/ Independent Academia/ Ministry/ PMU/ Bilateral/ Financial Sector/ Government Research Institute/ Consultant Local Government Multilateral Agency Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe that the World Bank Group’s work helps to find solutions that promote 17 6.18 1.33 3 6.33 3.51 7 6.43 2.37 8 5.25 1.49 9 6.33 1.87 8 5.63 1.06 2 5.00 4.24 4 5.00 2.45 6 6.50 1.76 private public partnerships in Mauritius? (1-To no degree at all, 10-To a very significant degree) Which of the following best describes the way the World Bank Group operates in Mauritius? (Select only ONE response) Employee of a Local Bilateral/ Private Sector/ Independent Academia/ Ministry/ PMU/ Govern- Multilateral Financial Sector/ Government Research/ Percentage of Respondents Consultant ment Agency Private Bank CSO Media Institution Think tank Other The World Bank Group takes too much risk in Mauritius 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% The World Bank Group does not take enough risk in Mauritius 13.3% 57.1% 42.9% 5.3% 22.7% 25.0% 14.3% 12.5% 9.1% The World Bank Group’s approach to risk is appropriate 36.7% 0.0% 28.6% 36.8% 36.4% 33.3% 28.6% 25.0% 36.4% Don't know 50.0% 42.9% 28.6% 57.9% 40.9% 41.7% 57.1% 62.5% 54.5% 80 World Bank Group Country Opinion Survey 2015: Mauritius E. Working with the World Bank Group (continued) Which of the following best describes the World Bank Group’s support in Mauritius?* (Select only ONE response) Employee of a Local Bilateral/ Private Sector/ Independent Academia/ Ministry/ PMU/ Govern- Multilateral Financial Sector/ Government Research/ Percentage of Respondents Consultant ment Agency Private Bank CSO Media Institution Think tank Other The World Bank Group is sufficiently selective and focuses on the most 60.0% 42.9% 42.9% 15.8% 18.2% 25.0% 0.0% 25.0% 36.4% important development challenges in Mauritius The World Bank Group is not sufficiently selective in Mauritius, and it 10.0% 14.3% 28.6% 36.8% 13.6% 50.0% 16.7% 25.0% 0.0% is involved in too many areas of development Don't know 30.0% 42.9% 28.6% 47.4% 68.2% 25.0% 83.3% 50.0% 63.6% *Significantly different between stakeholder groups F. The Future Role of the World Bank Group in Mauritius Which of the following SHOULD the World Bank Group do to make itself of greater value in Mauritius? (Choose no more than TWO) Employee of a Local Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents Ministry/ PMU/ Govern- Multilateral Financial Sector/ Government Research/ (Responses combined) Consultant ment Agency Private Bank CSO Media Institution Think tank Other Improve the competitiveness of its financing compared to markets 21.4% 14.3% 0.0% 0.0% 4.5% 0.0% 0.0% 12.5% 9.1% Ensure greater selectivity in its work 7.1% 0.0% 14.3% 21.4% 4.5% 8.3% 25.0% 12.5% 9.1% Offer more innovative financial products 14.3% 14.3% 0.0% 0.0% 9.1% 8.3% 12.5% 0.0% 0.0% Reach out more to groups outside of Government* 3.6% 14.3% 28.6% 50.0% 40.9% 33.3% 12.5% 25.0% 27.3% Work faster 0.0% 14.3% 0.0% 0.0% 0.0% 8.3% 0.0% 0.0% 9.1% Improve the quality of its experts as related to Mauritius’s specific 32.1% 14.3% 57.1% 35.7% 31.8% 41.7% 37.5% 25.0% 27.3% challenges Provide more adequate data/knowledge/statistics/figures on 17.9% 14.3% 14.3% 35.7% 27.3% 33.3% 0.0% 25.0% 9.1% Mauritius’s economy Offer more innovative knowledge services 32.1% 14.3% 0.0% 7.1% 13.6% 16.7% 25.0% 12.5% 9.1% Collaborate more effectively with Government clients 10.7% 28.6% 14.3% 7.1% 13.6% 16.7% 12.5% 12.5% 9.1% Increase the level of capacity development in the country 50.0% 28.6% 42.9% 28.6% 36.4% 8.3% 12.5% 25.0% 54.5% Reduce the complexity of obtaining World Bank Group financing 7.1% 28.6% 14.3% 7.1% 4.5% 0.0% 37.5% 25.0% 0.0% Other 0.0% 0.0% 0.0% 0.0% 4.5% 16.7% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups When considering the combination of services that the World Bank Group offers in Mauritius, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Mauritius? (Select only ONE response) Employee of a Local Bilateral/ Private Sector/ Independent Academia/ Ministry/ PMU/ Govern- Multilateral Financial Sector/ Government Research/ Percentage of Respondents Consultant ment Agency Private Bank CSO Media Institution Think tank Other Financial services 17.9% 42.9% 0.0% 22.2% 31.8% 8.3% 37.5% 0.0% 27.3% Knowledge products 50.0% 28.6% 57.1% 22.2% 31.8% 58.3% 37.5% 50.0% 18.2% Convening services 7.1% 0.0% 0.0% 0.0% 4.5% 0.0% 0.0% 0.0% 0.0% None of the above 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% The combination is appropriate for Mauritius 10.7% 14.3% 42.9% 0.0% 13.6% 16.7% 12.5% 0.0% 27.3% Don't know 14.3% 14.3% 0.0% 55.6% 18.2% 16.7% 12.5% 50.0% 27.3% 81 World Bank Group Country Opinion Survey 2015: Mauritius G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Mauritius? (Choose no more than TWO) Employee of a Local Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents Ministry/ PMU/ Govern- Multilateral Financial Sector/ Government Research/ (Responses combined) Consultant ment Agency Private Bank CSO Media Institution Think tank Other Periodicals* 13.3% 60.0% 0.0% 11.1% 4.8% 0.0% 0.0% 25.0% 27.3% International newspapers 3.3% 0.0% 16.7% 5.6% 0.0% 8.3% 0.0% 12.5% 9.1% Local radio 23.3% 20.0% 16.7% 5.6% 33.3% 8.3% 37.5% 25.0% 18.2% International radio* 0.0% 0.0% 0.0% 0.0% 4.8% 0.0% 0.0% 25.0% 0.0% Local television 33.3% 20.0% 33.3% 55.6% 23.8% 41.7% 37.5% 37.5% 27.3% International television 3.3% 0.0% 0.0% 5.6% 4.8% 0.0% 0.0% 12.5% 0.0% Local newspapers* 83.3% 100.0% 83.3% 77.8% 90.5% 83.3% 87.5% 37.5% 54.5% Internet 20.0% 0.0% 33.3% 33.3% 28.6% 41.7% 25.0% 25.0% 36.4% Social media 13.3% 0.0% 0.0% 5.6% 9.5% 8.3% 0.0% 0.0% 0.0% Other 3.3% 0.0% 0.0% 0.0% 0.0% 8.3% 0.0% 0.0% 9.1% *Significantly different between stakeholder groups How would you prefer to obtain information from the World Bank Group? (Choose no more than TWO) Employee of a Local Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents Ministry/ PMU/ Govern- Multilateral Financial Sector/ Government Research/ (Responses combined) Consultant ment Agency Private Bank CSO Media Institution Think tank Other Direct contact with World Bank Group* 26.7% 33.3% 42.9% 0.0% 31.8% 50.0% 0.0% 12.5% 36.4% e-Newsletters 40.0% 50.0% 28.6% 52.6% 22.7% 41.7% 75.0% 50.0% 45.5% World Bank Group’s seminars/workshops/conferences* 23.3% 33.3% 14.3% 26.3% 59.1% 0.0% 12.5% 25.0% 9.1% World Bank Group’s publications and other written materials* 53.3% 16.7% 42.9% 31.6% 22.7% 25.0% 87.5% 87.5% 36.4% World Bank Group’s website* 36.7% 33.3% 71.4% 78.9% 27.3% 50.0% 25.0% 25.0% 54.5% Social media 6.7% 16.7% 0.0% 0.0% 22.7% 25.0% 0.0% 0.0% 0.0% Mobile phones 0.0% 0.0% 0.0% 0.0% 0.0% 8.3% 0.0% 0.0% 0.0% Other 0.0% 0.0% 0.0% 0.0% 4.5% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups Are you aware of the World Bank Group's Access to Information Policy under which the WBG will now disclose any information in its possession that is not a list of exceptions? Employee of a Local Bilateral/ Private Sector/ Independent Academia/ Ministry/ PMU/ Govern- Multilateral Financial Sector/ Government Research/ Percentage of Respondents Consultant ment Agency Private Bank CSO Media Institution Think tank Other Yes 10.0% 0.0% 14.3% 10.5% 18.2% 27.3% 25.0% 0.0% 0.0% No 90.0% 100.0% 85.7% 89.5% 81.8% 72.7% 75.0% 100.0% 100.0% Have you requested information from the World Bank Group on its activities in the past year?* Employee of a Local Bilateral/ Private Sector/ Independent Academia/ Ministry/ PMU/ Govern- Multilateral Financial Sector/ Government Research/ Percentage of Respondents Consultant ment Agency Private Bank CSO Media Institution Think tank Other Yes 13.3% 0.0% 57.1% 11.1% 0.0% 27.3% 37.5% 0.0% 0.0% No 86.7% 100.0% 42.9% 88.9% 100.0% 72.7% 62.5% 100.0% 100.0% *Significantly different between stakeholder groups 82 World Bank Group Country Opinion Survey 2015: Mauritius G. Communication and Information Sharing (continued) Were you able to obtain this information? Employee of a Local Bilateral/ Private Sector/ Independent Academia/ Ministry/ PMU/ Govern- Multilateral Financial Sector/ Government Research/ Percentage of Respondents Consultant ment Agency Private Bank CSO Media Institution Think tank Other Yes 100.0% 0.0% 100.0% 100.0% 0.0% 33.3% 100.0% 0.0% 0.0% No 0.0% 0.0% 0.0% 0.0% 0.0% 66.7% 0.0% 0.0% 0.0% Do you have access to the Internet?* Employee of a Local Bilateral/ Private Sector/ Independent Academia/ Ministry/ PMU/ Govern- Multilateral Financial Sector/ Government Research/ Percentage of Respondents Consultant ment Agency Private Bank CSO Media Institution Think tank Other Yes 100.0% 60.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 90.0% No 0.0% 40.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 10.0% *Significantly different between stakeholder groups Do you use/have used the World Bank Group website?* Employee of a Local Bilateral/ Private Sector/ Independent Academia/ Ministry/ PMU/ Govern- Multilateral Financial Sector/ Government Research/ Percentage of Respondents Consultant ment Agency Private Bank CSO Media Institution Think tank Other Yes 63.3% 40.0% 57.1% 36.8% 18.2% 50.0% 50.0% 37.5% 80.0% No 36.7% 60.0% 42.9% 63.2% 81.8% 50.0% 50.0% 62.5% 20.0% *Significantly different between stakeholder groups Do you currently consult the World Bank Group social media sites? Employee of a Local Bilateral/ Private Sector/ Independent Academia/ Ministry/ PMU/ Govern- Multilateral Financial Sector/ Government Research/ Percentage of Respondents Consultant ment Agency Private Bank CSO Media Institution Think tank Other Yes 6.7% 0.0% 14.3% 10.5% 4.5% 16.7% 12.5% 12.5% 20.0% No 93.3% 100.0% 85.7% 89.5% 95.5% 83.3% 87.5% 87.5% 80.0% Which Internet connection do you use primarily when visiting a World Bank Group website? Employee of a Local Bilateral/ Private Sector/ Independent Academia/ Ministry/ PMU/ Govern- Multilateral Financial Sector/ Government Research/ Percentage of Respondents Consultant ment Agency Private Bank CSO Media Institution Think tank Other High speed/WiFi 96.2% 100.0% 100.0% 100.0% 95.0% 100.0% 100.0% 100.0% 100.0% Dial-up 3.8% 0.0% 0.0% 0.0% 5.0% 0.0% 0.0% 0.0% 0.0% 83 World Bank Group Country Opinion Survey 2015: Mauritius G. Communication and Information Sharing (continued) Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Employee of a Private Sector/ Independent Academia/ Ministry/ PMU/ Bilateral/ Financial Sector/ Government Research Institute/ Consultant Local Government Multilateral Agency Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD I find the World Bank Group’s websites easy to 21 7.81 1.60 1 7.00 5 7.40 2.07 16 7.50 1.51 8 8.00 0.93 9 7.89 0.93 4 8.25 0.50 5 7.00 1.22 7 7.00 1.41 navigate I find the information on the World Bank Group’s 21 7.71 1.59 1 8.00 4 8.00 0.82 16 7.88 1.67 8 8.00 0.93 9 7.89 1.17 4 7.50 1.29 5 7.60 1.67 7 7.29 1.11 websites useful The World Bank Group’s social media channels are valuable sources of information about the 6 8.17 1.33 1 10.00 3 6.67 2.31 2 7.50 2.12 4 6.25 1.71 3 7.33 0.58 2 7.50 0.71 1 7.00 3 7.33 0.58 institution When I need information from the World Bank 19 6.95 1.84 1 5.00 5 6.00 2.83 6 6.83 1.83 7 6.86 1.77 5 5.60 3.13 2 8.50 0.71 4 5.25 3.30 6 6.83 2.99 Group I know how to find it The World Bank Group is responsive to my 12 7.17 1.27 1 5.00 4 8.00 0.82 4 6.50 1.91 4 6.75 1.26 3 4.67 3.21 2 8.00 0.00 2 7.50 2.12 5 7.40 1.14 information requests and inquiries H. Background Information Which one of the following best describes your level of interaction with the World Bank Group in your country?* (Select only ONE response) Employee of a Local Bilateral/ Private Sector/ Independent Academia/ Ministry/ PMU/ Govern- Multilateral Financial Sector/ Government Research/ Percentage of Respondents Consultant ment Agency Private Bank CSO Media Institution Think tank Other I currently collaborate with the World Bank Group 6.7% 0.0% 14.3% 0.0% 4.5% 0.0% 12.5% 0.0% 18.2% I have previously collaborated with the World Bank Group 20.0% 20.0% 71.4% 16.7% 9.1% 18.2% 37.5% 37.5% 27.3% Both of the above (I currently collaborate and previously have 23.3% 0.0% 0.0% 5.6% 0.0% 0.0% 0.0% 0.0% 0.0% collaborated with the World Bank Group) I have never collaborated with the World Bank Group 50.0% 80.0% 14.3% 77.8% 86.4% 81.8% 50.0% 62.5% 54.5% *Significantly different between stakeholder groups Which of the following agencies of the World Bank Group do you primarily engage with in Mauritius? (Select only ONE response) Employee of a Local Bilateral/ Private Sector/ Independent Academia/ Ministry/ PMU/ Govern- Multilateral Financial Sector/ Government Research/ Percentage of Respondents Consultant ment Agency Private Bank CSO Media Institution Think tank Other The World Bank (IBRD) 89.5% 80.0% 66.7% 71.4% 33.3% 57.1% 100.0% 66.7% 42.9% The International Finance Corporation (IFC) 0.0% 0.0% 16.7% 14.3% 22.2% 14.3% 0.0% 16.7% 28.6% The Multilateral Investment Guarantee Agency (MIGA) 0.0% 0.0% 16.7% 0.0% 0.0% 0.0% 0.0% 0.0% Other 10.5% 20.0% 0.0% 14.3% 44.4% 28.6% 0.0% 16.7% 28.6% 84 World Bank Group Country Opinion Survey 2015: Mauritius H. Background Information (continued) Do your projects involve both the World Bank and the IFC?* Employee of a Local Bilateral/ Private Sector/ Independent Academia/ Ministry/ PMU/ Govern- Multilateral Financial Sector/ Government Research/ Percentage of Respondents Consultant ment Agency Private Bank CSO Media Institution Think tank Other Yes 3.7% 0.0% 14.3% 5.3% 0.0% 0.0% 42.9% 12.5% 12.5% No 96.3% 100.0% 85.7% 94.7% 100.0% 100.0% 57.1% 87.5% 87.5% *Significantly different between stakeholder groups If yes, what was your view of how the two institutions work together in Mauritius? (Select only ONE response) Employee of a Local Bilateral/ Private Sector/ Independent Academia/ Ministry/ PMU/ Govern- Multilateral Financial Sector/ Government Research/ Percentage of Respondents Consultant ment Agency Private Bank CSO Media Institution Think tank Other The two institutions work well together 100.0% 0.0% 0.0% 50.0% 0.0% 0.0% 0.0% 0.0% 100.0% The way the two institutions work together needs improvement 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 100.0% 100.0% 0.0% The two institutions do not work well together 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Don't know 0.0% 0.0% 100.0% 50.0% 0.0% 0.0% 0.0% 0.0% 0.0% Which of the following describes most of your exposure to the World Bank Group in Mauritius? (Choose no more than TWO) Employee of a Local Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents Ministry/ PMU/ Govern- Multilateral Financial Sector/ Government Research/ (Responses combined) Consultant ment Agency Private Bank CSO Media Institution Think tank Other Observer (i.e., follow in media, discuss in informal conversations, etc.) 28.6% 60.0% 14.3% 72.2% 58.8% 54.5% 42.9% 37.5% 33.3% Use World Bank Group reports/data 32.1% 0.0% 28.6% 16.7% 29.4% 18.2% 14.3% 25.0% 11.1% Engage in World Bank Group related/sponsored events/activities 14.3% 20.0% 14.3% 5.6% 11.8% 0.0% 14.3% 12.5% 22.2% Collaborate as part of my professional duties* 46.4% 40.0% 71.4% 0.0% 11.8% 18.2% 57.1% 37.5% 44.4% Use World Bank Group website for information, data, research, etc. 28.6% 20.0% 0.0% 27.8% 11.8% 45.5% 0.0% 25.0% 22.2% *Significantly different between stakeholder groups What’s your gender? Employee of a Local Bilateral/ Private Sector/ Independent Academia/ Ministry/ PMU/ Govern- Multilateral Financial Sector/ Government Research/ Percentage of Respondents Consultant ment Agency Private Bank CSO Media Institution Think tank Other Female 33.3% 28.6% 42.9% 5.3% 50.0% 16.7% 25.0% 37.5% 45.5% Male 66.7% 71.4% 57.1% 94.7% 50.0% 83.3% 75.0% 62.5% 54.5% 85 World Bank Group Country Opinion Survey 2015: Mauritius Appendix C: Responses to All Questions by Geographical Locations18 Port Louis N=55 Other N=70 A. General Issues facing Mauritius In general, would you say that Mauritius is headed in...? Percentage of Respondents Port Louis Other The right direction 62.3% 73.5% The wrong direction 13.2% 11.8% Not sure 24.5% 14.7% Listed below are a number of development priorities in Mauritius. Please identify which of the following you consider the most important development priorities in Mauritius? Percentage of Respondents (Responses combined) Port Louis Other Information and communications technology 10.9% 10.6% Food security* 1.8% 12.1% Public sector governance/reform 20.0% 16.7% Global/regional integration 1.8% 4.5% Financial markets 10.9% 3.0% Gender equity 0.0% 0.0% Private sector development 3.6% 0.0% Equality of opportunity 9.1% 7.6% Foreign direct investment 5.5% 6.1% Water and sanitation 3.6% 9.1% Urban development 0.0% 0.0% Anti corruption 18.2% 13.6% Environmental sustainability 3.6% 7.6% Job creation/employment 50.9% 40.9% Rural development 0.0% 0.0% Health* 1.8% 13.6% Tourism 0.0% 0.0% Economic growth 32.7% 34.8% Poverty reduction* 52.7% 31.8% Blue economy 12.7% 22.7% Energy 0.0% 3.0% Regulatory framework 0.0% 1.5% Transport 3.6% 3.0% Climate change 5.5% 1.5% Disaster management 1.8% 3.0% Agricultural development 0.0% 1.5% Trade and exports 0.0% 0.0% Communicable/non-communicable diseases 0.0% 1.5% Crime and violence 16.4% 9.1% Natural resource management 0.0% 0.0% Education 23.6% 37.9% Law and justice 3.6% 3.0% Social protection 3.6% 0.0% *Significantly different between geographic locations 18Only 125 respondents provided the information about their current locations. Thus only these respondents were included in the geographical comparisons presented in this appendix. Please note that due to a small number of respondents from Black River, Pamplemousses, Rivière Du Rempart, Flacq, Moka, Savanne, Beau Bassin/Rose Hill, Quatre, Bornes, Vacoas/Phoenix, and Curepipe, these geographic locations were included in the “Other” category for further analyses. There were no respondents from Grand Port. 86 World Bank Group Country Opinion Survey 2015: Mauritius A. General Issues facing Mauritius (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Mauritius? (Choose no more than THREE) Percentage of Respondents (Responses combined) Port Louis Other Rural development 5.5% 7.5% Water and sanitation 1.8% 6.0% Equality of opportunity 21.8% 26.9% Social protection 14.5% 13.4% Economic growth 54.5% 41.8% Climate change 0.0% 0.0% Global/regional integration 1.8% 1.5% Crime and violence 3.6% 1.5% Gender equity 0.0% 1.5% Blue economy 21.8% 19.4% Urban development 1.8% 0.0% Information and communications technology 0.0% 1.5% Regulatory framework 1.8% 0.0% Law and justice 0.0% 0.0% Transport 0.0% 0.0% Communicable/non-communicable diseases 0.0% 0.0% Natural resource management 1.8% 0.0% Anti corruption 7.3% 7.5% Private sector development 5.5% 10.4% Health 3.6% 9.0% Foreign direct investment 0.0% 4.5% Education 47.3% 53.7% Energy 1.8% 0.0% Financial markets 1.8% 3.0% Tourism 0.0% 1.5% Public sector governance/reform 14.5% 10.4% Environmental sustainability 0.0% 0.0% Food security 0.0% 6.0% Disaster management 0.0% 0.0% Agricultural development 0.0% 0.0% Job creation/employment 83.6% 68.7% Trade and exports 0.0% 0.0% When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Mauritius? (Choose no more than TWO) Percentage of Respondents (Responses combined) Port Louis Other Greater access to health and nutrition for citizens 1.9% 2.9% Better entrepreneurial opportunities* 51.9% 33.8% A growing middle class 0.0% 4.4% Better opportunity for the poor who live in rural areas 5.8% 4.4% Better opportunity for the poor who live in urban areas 5.8% 4.4% Better employment opportunities for young people 26.9% 32.4% Better employment opportunities for women 0.0% 4.4% Greater access to micro-finance for the poor 17.3% 10.3% Greater voice and participation for citizens to help ensure greater accountability 5.8% 4.4% Consistent economic growth 30.8% 27.9% More reliable social safety net 1.9% 7.4% Greater equity of fiscal policy 5.8% 4.4% Education and training that better ensure job opportunity 46.2% 55.9% Better quality public services 0.0% 2.9% Other 0.0% 0.0% *Significantly different between geographic locations 87 World Bank Group Country Opinion Survey 2015: Mauritius A. General Issues facing Mauritius (continued) Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem or not a problem at all in Mauritius? Percentage of Respondents Port Louis Other A very big problem 65.5% 44.3% A moderately big problem 30.9% 50.0% A small problem 1.8% 5.7% Not a problem at all 1.8% 0.0% Don’t know 0.0% 0.0% In your view, is global climate change a very serious problem, somewhat serious, not too serious, or not a problem? Percentage of Respondents Port Louis Other A very serious problem 78.2% 68.6% A somewhat serious problem 21.8% 24.3% Not too serious problem 0.0% 5.7% Not a problem 0.0% 0.0% Don't know 0.0% 1.4% B. Overall Attitudes toward the World Bank Group Port Louis Other N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in 55 4.78 2.51 68 4.15 2.16 Mauritius? (1-Not familiar at all, 10-Extremely familiar) Port Louis Other N Mean SD N Mean SD Overall, please rate your impression of the World Bank 32 6.16 1.65 39 6.21 1.56 Group’s effectiveness in Mauritius. (1-Not effective at all, 10-Very effective) Port Louis Other N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help Mauritius solve its most complicated 29 5.97 1.66 29 6.59 1.86 development challenges? (1-To no degree at all, 10-To a very significant degree) 88 World Bank Group Country Opinion Survey 2015: Mauritius B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Mauritius, in which sectoral areas do you believe the WBG should focus most of its resources in Mauritius? (Choose no more than THREE) Percentage of Respondents (Responses combined) Port Louis Other Disaster management 0.0% 2.9% Education* 25.5% 42.6% Crime and violence 3.6% 0.0% Urban development 1.8% 1.5% Transport 5.5% 4.4% Agricultural development 1.8% 4.4% Global/regional integration 3.6% 7.4% Energy 7.3% 4.4% Gender equity 0.0% 1.5% Foreign direct investment 5.5% 5.9% Public sector governance/reform* 30.9% 14.7% Trade and exports* 0.0% 7.4% Health 1.8% 5.9% Rural development 1.8% 0.0% Tourism 0.0% 0.0% Financial markets 16.4% 10.3% Environmental sustainability 3.6% 10.3% Equality of opportunity 12.7% 7.4% Communicable/non-communicable diseases 0.0% 0.0% Private sector development 3.6% 2.9% Information and communications technology 1.8% 4.4% Water and sanitation 0.0% 4.4% Food security 1.8% 2.9% Climate change 5.5% 7.4% Natural resource management 0.0% 0.0% Poverty reduction 40.0% 30.9% Regulatory framework 3.6% 2.9% Blue economy 29.1% 22.1% Job creation/employment 45.5% 42.6% Economic growth 25.5% 22.1% Law and justice 1.8% 0.0% Anti corruption 14.5% 16.2% Social protection 3.6% 2.9% *Significantly different between geographic locations When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Mauritius? Greatest Value Percentage of Respondents Port Louis Other Convening/facilitating 0.0% 3.0% Data 0.0% 1.5% Policy advice, studies, analyses 20.8% 22.4% Financial resources 41.5% 28.4% Capacity development 22.6% 17.9% Technical assistance 9.4% 22.4% Mobilizing third party financial resources 0.0% 3.0% Donor coordination 5.7% 1.5% Linkage to non-Bank expertise (i.e., South-South knowledge sharing) 0.0% 0.0% Other 0.0% 0.0% 89 World Bank Group Country Opinion Survey 2015: Mauritius B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Mauritius? 2nd Greatest Value Percentage of Respondents Port Louis Other Convening/facilitating 5.7% 9.1% Data 3.8% 3.0% Policy advice, studies, analyses 17.0% 15.2% Financial resources 11.3% 24.2% Capacity development 11.3% 9.1% Technical assistance 37.7% 30.3% Mobilizing third party financial resources 5.7% 4.5% Donor coordination 1.9% 0.0% Linkage to non-Bank expertise (i.e., South-South knowledge sharing) 5.7% 4.5% Other 0.0% 0.0% How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Mauritius? (1-Not effective at all, 10-Very effective) Port Louis Other N Mean SD N Mean SD Project implementation 38 6.92 2.03 36 6.47 1.92 Citizen engagement 25 4.20 1.83 26 4.77 1.99 Policy design 25 6.08 1.44 29 6.07 1.69 When thinking about how to improve capacity building in Mauritius to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (1-Not important all, 10-Very important) Port Louis Other N Mean SD N Mean SD Project implementation 42 8.60 1.38 43 8.37 1.75 Citizen engagement 40 8.03 1.99 37 7.65 1.93 Policy design 42 8.52 1.45 45 8.47 1.44 Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Mauritius? (Choose no more than TWO) Percentage of Respondents (Responses combined) Port Louis Other Arrogant in its approach 0.0% 0.0% Not client focused 0.0% 3.0% The credibility of its knowledge/data 0.0% 0.0% World Bank Group’s processes too complex 7.3% 9.0% Not willing to honestly criticize policies and reform efforts in the country 5.5% 7.5% Staff too inaccessible 5.5% 1.5% Not exploring alternative policy options 1.8% 1.5% Not collaborating enough with stakeholders outside the Government 18.2% 9.0% Its advice and strategies do not lend themselves to practical problem solving 10.9% 6.0% Not enough public disclosure of its work 32.7% 37.3% Too influenced by developed countries 1.8% 7.5% Imposing technocratic solutions without regard to political realities 5.5% 9.0% World Bank Group’s processes too slow (e.g., too bureaucratic in its operational policies 1.8% 4.5% and procedures) Not aligned with other donors’ work 1.8% 1.5% Not aligned with country priorities 0.0% 3.0% Not adequately sensitive to political/social realities in Mauritius 14.5% 19.4% Other 3.6% 1.5% Don’t know 41.8% 37.3% 90 World Bank Group Country Opinion Survey 2015: Mauritius B. Overall Attitudes toward the World Bank Group (continued) Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Mauritius? (Choose no more than TWO) Percentage of Respondents (Responses combined) Port Louis Other Trust Fund management 5.6% 4.5% Knowledge products/services 16.7% 19.4% Investment lending 18.5% 28.4% Technical assistance 31.5% 38.8% Capacity development 29.6% 25.4% Policy based lending/budget support to the Government 13.0% 10.4% Multi-sectoral approaches 18.5% 13.4% Other 0.0% 0.0% Don’t know 29.6% 26.9% To what extent do you believe that the World Bank Group’s work and support help the poorest in Mauritius? (Select only ONE response) Percentage of Respondents Port Louis Other To a fully sufficient degree 0.0% 0.0% To a somewhat sufficient degree 9.1% 16.2% To a somewhat insufficient degree 23.6% 27.9% To a very insufficient degree 18.2% 14.7% Don't know 49.1% 41.2% In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) Percentage of Respondents (Responses combined) Port Louis Other Academia/think tanks/research institutes 29.1% 36.2% Donor community 7.3% 1.4% Media* 21.8% 8.7% Local Government 21.8% 18.8% Private sector* 58.2% 37.7% Parliament 3.6% 5.8% NGOs/Community Based Organizations* 23.6% 47.8% Youth/university groups 9.1% 13.0% Beneficiaries 12.7% 14.5% Foundations 3.6% 5.8% Other 1.8% 1.4% Don’t know 1.8% 2.9% *Significantly different between geographic locations To what extent do you agree with the following statements about the World Bank Group’s work in Mauritius? (1-Strongly disagree, 10-Strongly agree) Port Louis Other N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 44 7.09 2.03 50 6.42 2.08 development in Mauritius The World Bank Group’s work is aligned with what I consider 28 5.61 1.73 36 6.14 1.69 the development priorities for Mauritius The World Bank Group supports programs and strategies 29 5.55 1.78 38 6.37 1.94 that are realistic for Mauritius The World Bank Group treats clients and stakeholders in 24 7.25 1.42 34 6.94 1.67 Mauritius with respect 91 World Bank Group Country Opinion Survey 2015: Mauritius B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Mauritius, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Port Louis Other N Mean SD N Mean SD Responsiveness 23 6.22 1.83 33 6.12 1.47 Flexibility (in terms of the institution’s products and services) 23 5.70 1.82 32 5.97 1.58 Flexibility (in terms of changing country circumstances) 24 5.54 2.00 31 5.84 1.63 Being inclusive 20 5.85 2.13 29 5.86 1.43 Openness 27 6.41 1.99 34 6.29 1.59 Staff accessibility 24 6.00 2.25 32 5.72 1.69 Straightforwardness and honesty 23 6.61 1.75 25 6.56 1.61 Ease of access to the people at the World Bank Group who 23 5.70 2.40 30 5.43 1.91 are making decisions important to my work Collaboration with civil society 19 4.63 1.50 32 5.47 1.95 Collaboration with the Government 25 7.28 1.57 37 7.05 1.75 Collaboration with other donors and development partners 21 6.76 1.73 29 6.24 1.70 Collaboration with the private sector 20 5.95 1.61 29 5.69 2.04 The speed in which it gets things accomplished on the 18 5.61 1.54 27 5.89 1.45 ground Being a long-term partner 25 7.60 1.73 34 7.00 1.50 To be more effective development partner in Mauritius, do you believe that the World Bank Group should have … ? (Select only ONE response) Percentage of Respondents Port Louis Other More local presence 78.2% 83.6% The current level of local presence is adequate 12.7% 7.5% Less local presence 0.0% 0.0% Don't know 9.1% 9.0% When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) Percentage of Respondents (Responses combined) Port Louis Other The World Bank Group does not do adequate follow through/follow-up 5.9% 13.6% Poor donor coordination* 0.0% 8.5% The World Bank Group is not sensitive enough to political/social realities on the ground 39.2% 37.3% Lack of/inadequate levels of capacity in Government 33.3% 35.6% There is not an adequate level of citizen/civil society participation 31.4% 27.1% The World Bank Group works too slowly 7.8% 1.7% The Government works inefficiently 15.7% 5.1% Political pressures and obstacles 29.4% 23.7% Reforms are not well thought out in light of country challenges 15.7% 23.7% Other 3.9% 6.8% *Significantly different between geographic locations 92 World Bank Group Country Opinion Survey 2015: Mauritius C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Mauritius? (1-Not important at all, 10-Very important) Port Louis Other N Mean SD N Mean SD Anti corruption 51 8.73 1.46 65 8.54 2.03 Information and communications technology 53 7.28 1.92 65 7.31 2.15 Transport 53 6.87 1.99 65 6.69 2.34 Crime and violence 52 6.83 2.31 61 7.39 1.99 Law and justice 51 6.86 2.34 60 6.88 2.28 Urban development 51 7.75 1.92 64 7.28 1.73 Environmental sustainability 51 8.24 1.46 66 7.89 1.70 Regulatory framework 50 7.72 1.73 60 7.53 1.92 Communicable/non-communicable diseases* 51 5.75 2.36 65 6.65 2.15 Poverty reduction 51 9.10 1.30 65 9.00 1.12 Gender equity* 51 7.92 1.90 64 7.17 1.93 Private sector development 51 7.63 1.96 63 8.06 1.69 Foreign direct investment 47 8.09 1.69 64 8.41 1.35 Water and sanitation 53 7.38 1.87 65 7.69 1.90 Trade and exports 51 7.63 1.73 62 7.77 1.78 Economic growth 52 8.77 1.13 67 8.76 1.45 Energy 51 7.92 1.38 64 7.64 1.92 Disaster management 51 7.45 1.76 67 7.46 1.93 Public sector governance/reform 52 8.56 1.26 65 8.15 1.84 Job creation/employment 52 8.94 1.56 68 8.94 1.40 Financial markets 49 7.63 2.05 62 8.10 1.51 Equality of opportunity 49 7.76 1.93 66 7.86 1.64 Health 48 7.35 1.79 65 7.83 1.60 Rural development 51 7.61 2.04 64 7.63 1.61 Global/regional integration 49 8.06 1.42 62 7.82 1.69 Food security 47 7.32 1.82 66 7.41 1.98 Education 53 8.38 1.52 66 8.65 1.44 Social protection 49 7.35 2.04 65 7.78 1.68 Climate change 50 8.06 1.39 68 7.74 1.58 Agricultural development 49 7.29 1.55 64 7.19 1.94 Natural resource management 44 6.20 2.70 59 6.14 2.47 Tourism* 51 6.41 2.17 65 7.31 1.64 Blue economy 53 8.06 1.78 66 8.58 1.34 *Significantly different between geographic locations 93 World Bank Group Country Opinion Survey 2015: Mauritius C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Mauritius? (1-Not effective at all, 10-Very effective) Port Louis Other N Mean SD N Mean SD Anti corruption* 20 2.85 1.76 18 4.67 2.09 Information and communications technology 15 4.60 1.99 21 5.52 1.83 Transport 17 5.00 2.21 20 5.35 1.79 Communicable/non-communicable diseases 13 4.31 2.72 15 5.53 1.96 Poverty reduction* 24 3.58 2.34 29 5.59 1.94 Private sector development 21 5.29 1.82 21 5.57 1.43 Water and sanitation 18 5.06 1.80 18 5.72 1.81 Trade and exports 20 5.70 1.81 19 5.89 1.52 Economic growth 26 5.88 2.16 25 6.32 1.44 Energy 16 6.38 2.06 21 5.67 1.59 Disaster management 11 4.91 2.43 16 5.63 2.16 Public sector governance/reform 18 5.67 1.78 28 5.75 1.82 Health 12 5.83 2.04 21 5.62 1.53 Global/regional integration 13 5.31 2.02 19 6.16 1.64 Education 16 5.31 1.89 31 6.00 2.10 Social protection 19 5.26 1.88 24 5.71 1.55 *Significantly different between geographic locations Where are the World Bank Group’s decisions made primarily that support the program in Mauritius? (Select only ONE response) Percentage of Respondents Port Louis Other At the Headquarters (in Washington D.C.) 44.4% 44.8% In the country 5.6% 13.4% Don’t know 50.0% 41.8% Port Louis Other N Mean SD N Mean SD To what extent does the World Bank Group’s work help to 33 6.21 1.82 41 6.27 1.60 achieve development results in Mauritius? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Mauritius? (1-Strongly disagree, 10-Strongly agree) Port Louis Other N Mean SD N Mean SD The World Bank Group’s financial instruments meet the 34 6.65 2.12 45 6.22 2.32 needs of Mauritius The World Bank Group meets Mauritius’s needs for 34 6.74 1.96 44 6.20 1.66 knowledge services Port Louis Other N Mean SD N Mean SD To what extent do you believe the World Bank Group 21 6.10 1.34 36 5.86 1.59 measures and corrects its work in real time in Mauritius? (1-To no degree at all, 10-To a very significant degree) 94 World Bank Group Country Opinion Survey 2015: Mauritius D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? (Select only ONE response) Percentage of Respondents Port Louis Other Weekly 3.8% 0.0% Monthly 7.5% 7.5% A few times a year 26.4% 25.4% Rarely 17.0% 25.4% Never 45.3% 41.8% In Mauritius, to what extent do you believe that the World Bank Group’s knowledge work and activities : (1-To no degree at all, 10-To a very significant degree) Port Louis Other N Mean SD N Mean SD Are timely 22 5.91 1.72 26 6.08 1.29 Include appropriate level of stakeholder involvement during 21 5.71 1.65 24 6.04 1.60 preparation Lead to practical solutions 22 5.86 1.75 31 6.13 1.59 Are accessible (well written and easy to understand) 24 5.92 2.00 30 6.43 1.85 Are source of relevant information on global good practices 23 6.78 1.54 29 6.83 1.54 Are adequately disseminated 22 5.45 1.92 31 5.29 1.68 Are translated enough into local language 21 4.86 2.56 28 5.21 2.56 Are adaptable to Mauritius’s specific development challenges 23 6.09 1.68 34 5.79 1.72 and country circumstances Port Louis Other N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to 33 6.06 1.64 42 6.50 1.60 development results in your country? Overall, how would you rate the technical quality of the World 33 7.00 1.58 37 7.19 1.68 Bank Group's knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Port Louis Other N Mean SD N Mean SD The World Bank Group disburses funds promptly 21 6.43 1.54 26 6.23 1.68 The World Bank Group effectively monitors and evaluates the 25 6.80 1.63 38 6.34 1.63 projects and programs it supports The World Bank Group’s approvals and reviews are done in a 19 6.37 1.50 28 6.54 1.26 timely fashion The World Bank Group’s "Safeguard Policy" requirements are 18 6.50 1.86 23 6.30 1.11 reasonable The World Bank Group’s conditions on its lending are 18 6.06 1.73 28 6.46 1.53 reasonable The World Bank Group takes decisions quickly in Mauritius 15 5.80 2.11 27 6.22 1.31 Working with the World Bank Group increases Mauritius’s 25 6.96 1.81 38 7.08 1.58 institutional capacity Where country systems are adequate, the World Bank Group 21 7.00 1.14 26 6.81 1.67 makes appropriate use of them The World Bank Group provides effective implementation 22 6.36 1.79 32 6.47 1.37 support 95 World Bank Group Country Opinion Survey 2015: Mauritius E. Working with the World Bank Group (continued) Port Louis Other N Mean SD N Mean SD To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public 27 5.70 1.81 37 6.22 1.84 partnerships in Mauritius? (1-To no degree at all, 10-To a very significant degree) Which of the following best describes the way the World Bank Group operates in Mauritius? (Select only ONE response) Percentage of Respondents Port Louis Other The World Bank Group takes too much risk in Mauritius 0.0% 0.0% The World Bank Group does not take enough risk in Mauritius 11.1% 22.9% The World Bank Group’s approach to risk is appropriate 37.0% 30.0% Don't know 51.9% 47.1% Which of the following best describes the World Bank Group’s support in Mauritius? (Select only ONE response) Percentage of Respondents Port Louis Other The World Bank Group is sufficiently selective and focuses on the most important 26.4% 34.3% development challenges in Mauritius The World Bank Group is not sufficiently selective in Mauritius, and it is involved in too 26.4% 14.3% many areas of development Don't know 47.2% 51.4% F. The Future Role of the World Bank Group in Mauritius Which of the following SHOULD the World Bank Group do to make itself of greater value in Mauritius? (Choose no more than TWO) Percentage of Respondents (Responses combined) Port Louis Other Improve the competitiveness of its financing compared to markets* 2.0% 12.5% Ensure greater selectivity in its work 9.8% 10.9% Offer more innovative financial products 7.8% 9.4% Reach out more to groups outside of Government 31.4% 20.3% Work faster 2.0% 3.1% Improve the quality of its experts as related to Mauritius’s specific challenges 37.3% 28.1% Provide more adequate data/knowledge/statistics/figures on Mauritius’s economy 21.6% 23.4% Offer more innovative knowledge services 11.8% 17.2% Collaborate more effectively with Government clients 11.8% 15.6% Increase the level of capacity development in the country 35.3% 31.3% Reduce the complexity of obtaining World Bank Group financing 11.8% 12.5% Other 3.9% 1.6% *Significantly different between geographic locations When considering the combination of services that the World Bank Group offers in Mauritius, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Mauritius? (Select only ONE response) Percentage of Respondents Port Louis Other Financial services 20.8% 25.0% Knowledge products 35.8% 40.6% Convening services 0.0% 4.7% None of the above 0.0% 0.0% The combination is appropriate for Mauritius 17.0% 7.8% Don't know 26.4% 21.9% 96 World Bank Group Country Opinion Survey 2015: Mauritius G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Mauritius? (Choose no more than TWO) Percentage of Respondents (Responses combined) Port Louis Other Periodicals 13.5% 13.4% International newspapers 5.8% 3.0% Local radio 17.3% 26.9% International radio 1.9% 3.0% Local television 40.4% 31.3% International television 1.9% 4.5% Local newspapers 76.9% 77.6% Internet 30.8% 26.9% Social media 3.8% 7.5% Other 3.8% 1.5% How would you prefer to obtain information from the World Bank Group? (Choose no more than TWO) Percentage of Respondents (Responses combined) Port Louis Other Direct contact with World Bank Group* 32.7% 15.9% e-Newsletters 45.5% 40.6% World Bank Group’s seminars/workshops/conferences 18.2% 31.9% World Bank Group’s publications and other written materials 40.0% 43.5% World Bank Group’s website 52.7% 40.6% Social media 5.5% 10.1% Mobile phones 0.0% 2.9% Other 0.0% 1.4% *Significantly different between geographic locations Are you aware of the World Bank Group's Access to Information Policy under which the Bank will now disclose any information in its possession that is not a list of exceptions?* Percentage of Respondents Port Louis Other Yes 18.2% 6.0% No 81.8% 94.0% *Significantly different between geographic locations Have you requested information from the World Bank Group on its activities in the past year?* Percentage of Respondents Port Louis Other Yes 21.8% 3.1% No 78.2% 96.9% *Significantly different between geographic locations Were you able to obtain this information? Percentage of Respondents Port Louis Other Yes 90.9% 50.0% No 9.1% 50.0% Do you have access to the Internet? Percentage of Respondents Port Louis Other Yes 98.2% 97.0% No 1.8% 3.0% Do you use/have used the World Bank Group website? Percentage of Respondents Port Louis Other Yes 50.9% 41.2% No 49.1% 58.8% 97 World Bank Group Country Opinion Survey 2015: Mauritius G. Communication and Information Sharing (continued) Do you currently consult the World Bank Group social media sites? Percentage of Respondents Port Louis Other Yes 10.9% 8.8% No 89.1% 91.2% Which Internet connection do you use primarily when visiting a World Bank Group website? Percentage of Respondents Port Louis Other High speed/WiFi 100.0% 96.4% Dial-up 0.0% 3.6% Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Port Louis Other N Mean SD N Mean SD I find the World Bank Group’s websites easy to navigate 38 7.61 1.42 36 7.56 1.36 I find the information on the World Bank Group’s websites 38 7.68 1.44 35 7.66 1.35 useful The World Bank Group’s social media channels are valuable 10 7.40 1.35 16 7.31 1.58 sources of information about the institution When I need information from the World Bank Group I know 22 6.73 2.37 34 6.56 2.22 how to find it The World Bank Group is responsive to my information 18 6.94 1.92 19 7.11 1.52 requests and inquiries H. Background Information Which one of the following best describes your level of interaction with the World Bank Group in your country? (Select only ONE response) Percentage of Respondents Port Louis Other I currently collaborate with the World Bank Group 7.4% 3.0% I have previously collaborated with the World Bank Group 24.1% 22.7% Both of the above (I currently collaborate and previously have collaborated with the 9.3% 4.5% World Bank Group) I have never collaborated with the World Bank Group 59.3% 69.7% Which of the following agencies of the World Bank Group do you primarily engage with in Mauritius? (Select only ONE response) Percentage of Respondents Port Louis Other The World Bank (IBRD) 75.0% 60.0% The International Finance Corporation (IFC) 10.7% 12.5% The Multilateral Investment Guarantee Agency (MIGA) 0.0% 2.5% Other 14.3% 25.0% Do your projects involve both the World Bank and the IFC? Percentage of Respondents Port Louis Other Yes 10.2% 6.1% No 89.8% 93.9% 98 World Bank Group Country Opinion Survey 2015: Mauritius H. Background Information (continued) If yes, what was your view of how the two institutions work together in Mauritius? (Select only ONE response) Percentage of Respondents Port Louis Other The two institutions work well together 16.7% 50.0% The way the two institutions work together needs improvement 50.0% 25.0% The two institutions do not work well together 0.0% 0.0% Don't know 33.3% 25.0% Which of the following describes most of your exposure to the World Bank Group in Mauritius? (Choose no more than TWO) Percentage of Respondents (Responses combined) Port Louis Other Observer (i.e., follow in media, discuss in informal conversations, etc.) 49.0% 42.6% Use World Bank Group reports/data 18.4% 26.2% Engage in World Bank Group related/sponsored events/activities 10.2% 11.5% Collaborate as part of my professional duties 30.6% 32.8% Use World Bank Group website for information, data, research, etc. 20.4% 24.6% What’s your gender?* Percentage of Respondents Port Louis Other Female 23.6% 40.0% Male 76.4% 60.0% *Significantly different between geographic locations 99 World Bank Group Country Opinion Survey 2015: Mauritius Appendix D: Responses to All Questions by Level of Collaboration with the WBG19 Collaborating with the WBG N=15 Not collaborating with the WBG N=109 A. General Issues facing Mauritius In general, would you say that Mauritius is headed in...? Collaborating Not collaborating Percentage of Respondents with the WBG with the WBG The right direction 73.3% 65.7% The wrong direction 0.0% 14.3% Not sure 26.7% 20.0% Listed below are a number of development priorities in Mauritius. Please identify which of the following you consider the most important development priorities in Mauritius? Percentage of Respondents Collaborating Not collaborating (Responses combined) with the WBG with the WBG Information and communications technology* 26.7% 9.3% Food security 6.7% 7.5% Public sector governance/reform* 40.0% 16.8% Global/regional integration 0.0% 3.7% Financial markets 0.0% 9.3% Gender equity 0.0% 0.0% Private sector development 0.0% 1.9% Equality of opportunity 6.7% 7.5% Foreign direct investment 0.0% 6.5% Water and sanitation 0.0% 7.5% Urban development 0.0% 0.0% Anti corruption 20.0% 15.0% Environmental sustainability 6.7% 4.7% Job creation/employment* 73.3% 39.3% Rural development 0.0% 0.0% Health 0.0% 9.3% Tourism 0.0% 0.9% Economic growth 46.7% 32.7% Poverty reduction 20.0% 42.1% Blue economy 13.3% 19.6% Energy 0.0% 1.9% Regulatory framework 0.0% 0.9% Transport 6.7% 2.8% Climate change* 20.0% 0.9% Disaster management 0.0% 2.8% Agricultural development 0.0% 1.9% Trade and exports 0.0% 0.0% Communicable/non-communicable diseases 0.0% 0.9% Crime and violence 0.0% 14.0% Natural resource management 0.0% 0.0% Education* 6.7% 34.6% Law and justice 0.0% 3.7% Social protection 6.7% 0.9% *Significantly different between collaborators and non-collaborators 19 Only 124 respondents provided the information about their levels of collaboration with the World Bank Group (question H3 in the questionnaire). Thus only these respondents were included in the analysis presented in this appendix. Response options “I currently collaborate with the WBG” and “both of the above” were combined as “Collaborating with the WBG” for the comparisons in this appendix. “I have previously collaborated with the WBG,” and “I have never collaborated with the WBG” were combined as “Not collaborating with the WBG”. 100 World Bank Group Country Opinion Survey 2015: Mauritius A. General Issues facing Mauritius (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Mauritius? (Choose no more than THREE) Percentage of Respondents Collaborating Not collaborating (Responses combined) with the WBG with the WBG Rural development* 20.0% 4.6% Water and sanitation 0.0% 3.7% Equality of opportunity 26.7% 23.1% Social protection* 33.3% 11.1% Economic growth* 73.3% 45.4% Climate change 0.0% 0.0% Global/regional integration 0.0% 1.9% Crime and violence 0.0% 2.8% Gender equity 0.0% 0.9% Blue economy* 0.0% 25.0% Urban development 0.0% 0.9% Information and communications technology 0.0% 0.9% Regulatory framework* 6.7% 0.0% Law and justice 0.0% 0.0% Transport 0.0% 0.0% Communicable/non-communicable diseases 0.0% 0.0% Natural resource management 0.0% 0.9% Anti corruption 6.7% 7.4% Private sector development 6.7% 8.3% Health 6.7% 6.5% Foreign direct investment 0.0% 2.8% Education* 26.7% 53.7% Energy* 6.7% 0.0% Financial markets 0.0% 2.8% Tourism 0.0% 0.9% Public sector governance/reform 6.7% 13.0% Environmental sustainability 0.0% 0.0% Food security 0.0% 3.7% Disaster management 0.0% 0.0% Agricultural development 0.0% 0.9% Job creation/employment 80.0% 75.0% Trade and exports 0.0% 0.0% *Significantly different between collaborators and non-collaborators When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Mauritius? (Choose no more than TWO) Percentage of Respondents Collaborating Not collaborating (Responses combined) with the WBG with the WBG Greater access to health and nutrition for citizens 6.7% 1.9% Better entrepreneurial opportunities 53.3% 39.4% A growing middle class 0.0% 2.9% Better opportunity for the poor who live in rural areas 0.0% 5.8% Better opportunity for the poor who live in urban areas 0.0% 5.8% Better employment opportunities for young people 33.3% 29.8% Better employment opportunities for women 6.7% 1.9% Greater access to micro-finance for the poor 0.0% 15.4% Greater voice and participation for citizens to help ensure greater accountability 0.0% 5.8% Consistent economic growth* 53.3% 26.9% More reliable social safety net 13.3% 2.9% Greater equity of fiscal policy 0.0% 6.7% Education and training that better ensure job opportunity 33.3% 52.9% Better quality public services 0.0% 1.9% Other 0.0% 0.0% *Significantly different between collaborators and non-collaborators 101 World Bank Group Country Opinion Survey 2015: Mauritius A. General Issues facing Mauritius (continued) Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem or not a problem at all in Mauritius?* Collaborating Not collaborating Percentage of Respondents with the WBG with the WBG A very big problem 20.0% 56.0% A moderately big problem 66.7% 38.5% A small problem 6.7% 5.5% Not a problem at all 6.7% 0.0% Don’t know 0.0% 0.0% *Significantly different between collaborators and non-collaborators In your view, is global climate change a very serious problem, somewhat serious, not too serious, or not a problem? Collaborating Not collaborating Percentage of Respondents with the WBG with the WBG A very serious problem 80.0% 70.6% A somewhat serious problem 20.0% 24.8% Not too serious problem 0.0% 3.7% Not a problem 0.0% 0.0% Don't know 0.0% 0.9% B. Overall Attitudes toward the World Bank Group Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in 15 7.13 2.00 109 4.15 2.15 Mauritius?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall, please rate your impression of the World Bank 12 6.83 2.04 62 6.16 1.54 Group’s effectiveness in Mauritius. (1-Not effective at all, 10-Very effective) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help Mauritius solve its most complicated 11 6.73 1.85 48 6.21 1.83 development challenges? (1-To no degree at all, 10-To a very significant degree) 102 World Bank Group Country Opinion Survey 2015: Mauritius B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Mauritius, in which sectoral areas do you believe the WBG should focus most of its resources in Mauritius? (Choose no more than THREE) Percentage of Respondents Collaborating Not collaborating (Responses combined) with the WBG with the WBG Disaster management 0.0% 1.8% Education 33.3% 34.9% Crime and violence 0.0% 1.8% Urban development 6.7% 0.9% Transport* 20.0% 2.8% Agricultural development 0.0% 4.6% Global/regional integration 6.7% 5.5% Energy 13.3% 4.6% Gender equity 0.0% 0.9% Foreign direct investment 6.7% 5.5% Public sector governance/reform 26.7% 22.0% Trade and exports 0.0% 4.6% Health 0.0% 4.6% Rural development 0.0% 0.9% Tourism 0.0% 0.0% Financial markets 6.7% 15.6% Environmental sustainability 6.7% 7.3% Equality of opportunity 6.7% 9.2% Communicable/non-communicable diseases 0.0% 0.0% Private sector development 6.7% 3.7% Information and communications technology* 13.3% 1.8% Water and sanitation 0.0% 2.8% Food security 6.7% 2.8% Climate change 6.7% 6.4% Natural resource management 0.0% 0.0% Poverty reduction* 0.0% 37.6% Regulatory framework* 26.7% 0.9% Blue economy 20.0% 26.6% Job creation/employment 26.7% 44.0% Economic growth* 46.7% 21.1% Law and justice 0.0% 0.9% Anti corruption 13.3% 15.6% Social protection 0.0% 3.7% *Significantly different between collaborators and non-collaborators When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Mauritius? Greatest Value Collaborating Not collaborating Percentage of Respondents with the WBG with the WBG Convening/facilitating 6.7% 1.9% Data 0.0% 1.0% Policy advice, studies, analyses* 53.3% 18.1% Financial resources* 6.7% 37.1% Capacity development 13.3% 21.0% Technical assistance 20.0% 15.2% Mobilizing third party financial resources 0.0% 1.9% Donor coordination 0.0% 3.8% Linkage to non-Bank expertise (i.e., South-South knowledge sharing) 0.0% 0.0% Other 0.0% 0.0% *Significantly different between collaborators and non-collaborators 103 World Bank Group Country Opinion Survey 2015: Mauritius B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Mauritius? 2nd Greatest Value Collaborating Not collaborating Percentage of Respondents with the WBG with the WBG Convening/facilitating 0.0% 8.7% Data 0.0% 2.9% Policy advice, studies, analyses* 33.3% 13.5% Financial resources 20.0% 18.3% Capacity development 13.3% 9.6% Technical assistance 20.0% 35.6% Mobilizing third party financial resources 0.0% 5.8% Donor coordination 0.0% 1.0% Linkage to non-Bank expertise (i.e., South-South knowledge sharing) 13.3% 4.8% Other 0.0% 0.0% *Significantly different between collaborators and non-collaborators How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Mauritius? (1-Not effective at all, 10-Very effective) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Project implementation 12 6.33 1.87 63 6.75 2.00 Citizen engagement 10 5.40 2.01 42 4.24 1.78 Policy design 12 6.33 1.56 43 6.02 1.54 When thinking about how to improve capacity building in Mauritius to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (1-Not important all, 10-Very important) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Project implementation 14 8.14 2.38 73 8.41 1.59 Citizen engagement 12 7.67 1.67 66 7.85 2.16 Policy design 14 8.43 1.60 74 8.50 1.45 Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Mauritius? (Choose no more than TWO) Percentage of Respondents Collaborating Not collaborating (Responses combined) with the WBG with the WBG Arrogant in its approach 0.0% 0.0% Not client focused 0.0% 0.9% The credibility of its knowledge/data 0.0% 0.0% World Bank Group’s processes too complex* 21.4% 5.5% Not willing to honestly criticize policies and reform efforts in the country 7.1% 6.4% Staff too inaccessible 7.1% 2.8% Not exploring alternative policy options 7.1% 1.8% Not collaborating enough with stakeholders outside the Government 14.3% 13.8% Its advice and strategies do not lend themselves to practical problem solving 14.3% 8.3% Not enough public disclosure of its work 28.6% 35.8% Too influenced by developed countries 0.0% 5.5% Imposing technocratic solutions without regard to political realities 7.1% 8.3% World Bank Group’s processes too slow (e.g., too bureaucratic in its operational policies 7.1% 1.8% and procedures) Not aligned with other donors’ work 7.1% 1.8% Not aligned with country priorities 0.0% 1.8% Not adequately sensitive to political/social realities in Mauritius 35.7% 15.6% Other* 14.3% 0.9% Don’t know* 7.1% 42.2% *Significantly different between collaborators and non-collaborators 104 World Bank Group Country Opinion Survey 2015: Mauritius B. Overall Attitudes toward the World Bank Group (continued) Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Mauritius? (Choose no more than TWO) Percentage of Respondents Collaborating Not collaborating (Responses combined) with the WBG with the WBG Trust Fund management 13.3% 4.7% Knowledge products/services 6.7% 19.6% Investment lending 26.7% 25.2% Technical assistance 53.3% 32.7% Capacity development 26.7% 26.2% Policy based lending/budget support to the Government 13.3% 11.2% Multi-sectoral approaches 33.3% 15.0% Other 0.0% 0.0% Don’t know 6.7% 29.9% To what extent do you believe that the World Bank Group’s work and support help the poorest in Mauritius?* (Select only ONE response) Collaborating Not collaborating Percentage of Respondents with the WBG with the WBG To a fully sufficient degree 0.0% 0.0% To a somewhat sufficient degree 33.3% 9.2% To a somewhat insufficient degree 40.0% 24.8% To a very insufficient degree 13.3% 17.4% Don't know 13.3% 48.6% *Significantly different between collaborators and non-collaborators In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) Percentage of Respondents Collaborating Not collaborating (Responses combined) with the WBG with the WBG Academia/think tanks/research institutes 26.7% 34.3% Donor community 6.7% 3.7% Media 20.0% 13.0% Local Government 20.0% 21.3% Private sector 66.7% 44.4% Parliament 0.0% 5.6% NGOs/Community Based Organizations 26.7% 38.0% Youth/university groups 0.0% 12.0% Beneficiaries 13.3% 13.9% Foundations 6.7% 5.6% Other 0.0% 2.8% Don’t know 6.7% 1.9% To what extent do you agree with the following statements about the World Bank Group’s work in Mauritius? (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 15 6.13 1.46 79 6.99 2.09 development in Mauritius The World Bank Group’s work is aligned with what I consider 15 6.20 1.47 50 5.98 1.82 the development priorities for Mauritius The World Bank Group supports programs and strategies 15 6.13 1.68 53 6.11 2.00 that are realistic for Mauritius The World Bank Group treats clients and stakeholders in 14 7.14 1.41 44 7.11 1.60 Mauritius with respect 105 World Bank Group Country Opinion Survey 2015: Mauritius B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Mauritius, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Responsiveness 12 6.08 1.83 45 6.36 1.60 Flexibility (in terms of the institution’s products and services) 11 6.18 1.94 43 5.88 1.69 Flexibility (in terms of changing country circumstances) 11 6.09 1.92 43 5.70 1.87 Being inclusive 12 5.92 1.78 37 6.00 1.81 Openness 15 6.60 1.59 47 6.40 1.90 Staff accessibility 15 6.47 1.88 42 5.76 1.97 Straightforwardness and honesty 12 6.75 1.91 37 6.51 1.68 Ease of access to the people at the World Bank Group who 14 6.86 1.83 40 5.20 2.05 are making decisions important to my work* Collaboration with civil society 11 5.64 1.75 39 4.97 1.83 Collaboration with the Government 14 7.14 1.56 49 7.22 1.69 Collaboration with other donors and development partners 11 6.73 1.95 39 6.38 1.76 Collaboration with the private sector 10 5.80 1.81 39 5.82 1.88 The speed in which it gets things accomplished on the 12 5.92 1.73 34 5.94 1.39 ground Being a long-term partner 13 7.08 1.71 47 7.45 1.50 *Significantly different between collaborators and non-collaborators To be more effective development partner in Mauritius, do you believe that the World Bank Group should have … ?* (Select only ONE response) Collaborating Not collaborating Percentage of Respondents with the WBG with the WBG More local presence 60.0% 84.3% The current level of local presence is adequate 26.7% 7.4% Less local presence 0.0% 0.0% Don't know 13.3% 8.3% *Significantly different between collaborators and non-collaborators When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) Percentage of Respondents Collaborating Not collaborating (Responses combined) with the WBG with the WBG The World Bank Group does not do adequate follow through/follow-up 0.0% 12.5% Poor donor coordination 13.3% 4.2% The World Bank Group is not sensitive enough to political/social realities on the ground 40.0% 36.5% Lack of/inadequate levels of capacity in Government 33.3% 35.4% There is not an adequate level of citizen/civil society participation 33.3% 28.1% The World Bank Group works too slowly 13.3% 3.1% The Government works inefficiently 13.3% 8.3% Political pressures and obstacles 20.0% 26.0% Reforms are not well thought out in light of country challenges 20.0% 19.8% Other 0.0% 8.3% 106 World Bank Group Country Opinion Survey 2015: Mauritius C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Mauritius? (1-Not important at all, 10-Very important) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Anti corruption 13 8.54 1.45 102 8.66 1.74 Information and communications technology 13 7.85 1.57 104 7.22 2.09 Transport 13 7.62 1.98 103 6.71 2.14 Crime and violence 11 6.18 1.94 99 7.29 2.10 Law and justice 11 6.45 2.21 97 7.03 2.25 Urban development 12 7.50 1.88 102 7.43 1.86 Environmental sustainability 12 8.67 1.23 104 8.03 1.62 Regulatory framework 13 8.23 1.88 96 7.66 1.73 Communicable/non-communicable diseases 11 6.36 2.01 103 6.27 2.30 Poverty reduction* 12 8.08 1.73 103 9.16 1.09 Gender equity 12 7.33 2.19 101 7.60 1.90 Private sector development 13 8.46 1.39 100 7.87 1.83 Foreign direct investment 10 7.80 1.62 100 8.39 1.45 Water and sanitation 13 7.77 2.13 104 7.47 1.91 Trade and exports 11 7.73 1.49 101 7.74 1.78 Economic growth 15 8.87 1.19 103 8.80 1.34 Energy 12 8.42 1.16 102 7.78 1.64 Disaster management 15 7.93 1.75 102 7.46 1.77 Public sector governance/reform 13 8.77 1.36 103 8.38 1.50 Job creation/employment 14 9.00 1.18 105 8.93 1.51 Financial markets 11 8.09 1.30 99 7.98 1.80 Equality of opportunity 12 7.17 2.52 102 7.92 1.73 Health 11 7.36 1.91 101 7.59 1.77 Rural development 11 7.09 2.39 103 7.64 1.82 Global/regional integration 12 7.58 1.44 98 8.03 1.56 Food security 11 8.09 1.04 101 7.42 1.88 Education 13 8.38 1.04 105 8.59 1.49 Social protection 15 8.13 1.36 98 7.51 1.89 Climate change 14 8.21 1.81 103 7.82 1.51 Agricultural development 12 7.58 1.78 100 7.32 1.74 Natural resource management 11 6.18 3.76 91 6.25 2.41 Tourism 12 7.17 1.75 103 6.95 1.96 Blue economy 15 8.53 1.19 103 8.37 1.63 *Significantly different between collaborators and non-collaborators 107 World Bank Group Country Opinion Survey 2015: Mauritius C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Mauritius? (1-Not effective at all, 10-Very effective) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Anti corruption* 4 5.25 2.50 34 3.53 2.02 Information and communications technology 10 5.30 2.26 27 5.00 2.04 Transport 12 5.83 1.75 26 4.85 1.99 Communicable/non-communicable diseases 7 5.00 2.31 22 4.86 2.51 Poverty reduction 10 5.50 1.65 45 4.56 2.44 Private sector development 9 6.33 1.22 35 5.29 1.69 Water and sanitation 11 5.36 1.69 26 5.42 1.98 Trade and exports 11 6.36 1.29 29 5.62 1.78 Economic growth 11 6.18 1.83 42 6.10 1.85 Energy 12 6.00 2.00 26 5.92 1.87 Disaster management 7 5.43 1.90 21 5.38 2.38 Public sector governance/reform 14 6.00 1.57 34 5.53 1.85 Health 8 5.13 2.17 26 5.81 1.74 Global/regional integration 7 5.00 2.31 26 5.88 1.80 Education 11 5.55 2.25 38 5.71 2.07 Social protection 13 5.69 2.02 32 5.34 1.66 *Significantly different between collaborators and non-collaborators Where are the World Bank Group’s decisions made primarily that support the program in Mauritius? (Select only ONE response) Collaborating Not collaborating Percentage of Respondents with the WBG with the WBG At the Headquarters (in Washington D.C.) 53.3% 43.4% In the country 6.7% 10.4% Don’t know 40.0% 46.2% Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent does the World Bank Group’s work help to 13 6.54 1.90 63 6.22 1.62 achieve development results in Mauritius? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Mauritius? (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD The World Bank Group’s financial instruments meet the 13 6.46 1.98 66 6.56 2.24 needs of Mauritius The World Bank Group meets Mauritius’s needs for 14 6.00 2.08 64 6.48 1.89 knowledge services Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe the World Bank Group 9 6.67 1.41 45 5.87 1.46 measures and corrects its work in real time in Mauritius? (1-To no degree at all, 10-To a very significant degree) 108 World Bank Group Country Opinion Survey 2015: Mauritius D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? * (Select only ONE response) Collaborating Not collaborating Percentage of Respondents with the WBG with the WBG Weekly 13.3% 0.9% Monthly 33.3% 4.7% A few times a year 33.3% 22.6% Rarely 20.0% 22.6% Never 0.0% 49.1% *Significantly different between collaborators and non-collaborators In Mauritius, to what extent do you believe that the World Bank Group’s knowledge work and activities : (1-To no degree at all, 10-To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Are timely 13 5.92 1.98 35 6.09 1.34 Include appropriate level of stakeholder involvement during 11 5.64 1.91 36 5.94 1.60 preparation Lead to practical solutions 14 5.50 1.79 41 6.20 1.63 Are accessible (well written and easy to understand) 14 6.50 1.91 42 6.31 1.96 Are source of relevant information on global good practices 13 6.69 1.80 40 6.80 1.51 Are adequately disseminated 13 5.46 1.94 41 5.41 1.87 Are translated enough into local language 12 5.00 2.86 35 5.03 2.41 Are adaptable to Mauritius’s specific development challenges 13 5.77 1.83 45 6.07 1.76 and country circumstances Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to 14 6.14 2.03 62 6.37 1.59 development results in your country? Overall, how would you rate the technical quality of the World 14 6.64 1.86 58 7.21 1.54 Bank Group's knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD The World Bank Group disburses funds promptly 12 6.67 1.72 34 6.29 1.64 The World Bank Group effectively monitors and evaluates the 15 6.87 1.55 47 6.53 1.67 projects and programs it supports The World Bank Group’s approvals and reviews are done in a 11 6.00 1.55 35 6.74 1.36 timely fashion The World Bank Group’s "Safeguard Policy" requirements are 9 7.00 1.87 30 6.30 1.44 reasonable The World Bank Group’s conditions on its lending are 12 6.17 1.99 34 6.35 1.77 reasonable The World Bank Group takes decisions quickly in Mauritius 11 6.09 2.26 29 6.14 1.55 Working with the World Bank Group increases Mauritius’s 15 7.13 1.73 47 7.19 1.70 institutional capacity Where country systems are adequate, the World Bank Group 12 7.00 1.48 34 6.94 1.48 makes appropriate use of them The World Bank Group provides effective implementation 12 6.75 1.60 41 6.54 1.55 support 109 World Bank Group Country Opinion Survey 2015: Mauritius E. Working with the World Bank Group (continued) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public 8 6.38 2.00 56 5.98 1.87 partnerships in Mauritius? (1-To no degree at all, 10-To a very significant degree) Which of the following best describes the way the World Bank Group operates in Mauritius? (Select only ONE response) Collaborating Not collaborating Percentage of Respondents with the WBG with the WBG The World Bank Group takes too much risk in Mauritius 0.0% 0.0% The World Bank Group does not take enough risk in Mauritius 33.3% 15.7% The World Bank Group’s approach to risk is appropriate 40.0% 30.6% Don't know 26.7% 53.7% Which of the following best describes the World Bank Group’s support in Mauritius? * (Select only ONE response) Collaborating Not collaborating Percentage of Respondents with the WBG with the WBG The World Bank Group is sufficiently selective and focuses on the most important 78.6% 25.9% development challenges in Mauritius The World Bank Group is not sufficiently selective in Mauritius, and it is involved in too 7.1% 21.3% many areas of development Don't know 14.3% 52.8% *Significantly different between collaborators and non-collaborators F. The Future Role of the World Bank Group in Mauritius Which of the following SHOULD the World Bank Group do to make itself of greater value in Mauritius? (Choose no more than TWO) Percentage of Respondents Collaborating Not collaborating (Responses combined) with the WBG with the WBG Improve the competitiveness of its financing compared to markets 20.0% 6.9% Ensure greater selectivity in its work 0.0% 11.9% Offer more innovative financial products 13.3% 7.9% Reach out more to groups outside of Government 26.7% 24.8% Work faster 0.0% 3.0% Improve the quality of its experts as related to Mauritius’s specific challenges 33.3% 32.7% Provide more adequate data/knowledge/statistics/figures on Mauritius’s economy* 0.0% 24.8% Offer more innovative knowledge services 20.0% 15.8% Collaborate more effectively with Government clients 0.0% 14.9% Increase the level of capacity development in the country* 60.0% 29.7% Reduce the complexity of obtaining World Bank Group financing 20.0% 10.9% Other 0.0% 3.0% *Significantly different between collaborators and non-collaborators When considering the combination of services that the World Bank Group offers in Mauritius, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Mauritius? (Select only ONE response) Collaborating Not collaborating Percentage of Respondents with the WBG with the WBG Financial services 13.3% 23.3% Knowledge products 40.0% 37.9% Convening services 6.7% 1.9% None of the above 0.0% 0.0% The combination is appropriate for Mauritius 26.7% 11.7% Don't know 13.3% 25.2% 110 World Bank Group Country Opinion Survey 2015: Mauritius G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Mauritius? (Choose no more than TWO) Percentage of Respondents Collaborating Not collaborating (Responses combined) with the WBG with the WBG Periodicals 6.7% 13.6% International newspapers* 20.0% 2.9% Local radio 20.0% 22.3% International radio 0.0% 2.9% Local television 26.7% 37.9% International television 0.0% 3.9% Local newspapers 66.7% 78.6% Internet 40.0% 25.2% Social media 0.0% 7.8% Other 6.7% 1.9% *Significantly different between collaborators and non-collaborators How would you prefer to obtain information from the World Bank Group? (Choose no more than TWO) Percentage of Respondents Collaborating Not collaborating (Responses combined) with the WBG with the WBG Direct contact with World Bank Group 33.3% 23.1% e-Newsletters 26.7% 42.6% World Bank Group’s seminars/workshops/conferences 40.0% 23.1% World Bank Group’s publications and other written materials 40.0% 42.6% World Bank Group’s website 46.7% 47.2% Social media 0.0% 9.3% Mobile phones 0.0% 1.9% Other 0.0% 0.9% Are you aware of the World Bank Group's Access to Information Policy under which the Bank will now disclose any information in its possession that is not a list of exceptions? Collaborating Not collaborating Percentage of Respondents with the WBG with the WBG Yes 13.3% 12.1% No 86.7% 87.9% Have you requested information from the World Bank Group on its activities in the past year?* Collaborating Not collaborating Percentage of Respondents with the WBG with the WBG Yes 33.3% 9.5% No 66.7% 90.5% *Significantly different between collaborators and non-collaborators Were you able to obtain this information? Collaborating Not collaborating Percentage of Respondents with the WBG with the WBG Yes 100.0% 88.9% No 0.0% 11.1% Do you have access to the Internet? Collaborating Not collaborating Percentage of Respondents with the WBG with the WBG Yes 100.0% 98.1% No 0.0% 1.9% 111 World Bank Group Country Opinion Survey 2015: Mauritius G. Communication and Information Sharing (continued) Do you use/have used the World Bank Group website?* Collaborating Not collaborating Percentage of Respondents with the WBG with the WBG Yes 93.3% 40.2% No 6.7% 59.8% *Significantly different between collaborators and non-collaborators Do you currently consult the World Bank Group social media sites?* Collaborating Not collaborating Percentage of Respondents with the WBG with the WBG Yes 26.7% 7.5% No 73.3% 92.5% *Significantly different between collaborators and non-collaborators Which Internet connection do you use primarily when visiting a World Bank Group website? Collaborating Not collaborating Percentage of Respondents with the WBG with the WBG High speed/WiFi 100.0% 97.6% Dial-up 0.0% 2.4% Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD I find the World Bank Group’s websites easy to navigate 13 7.85 1.07 61 7.59 1.46 I find the information on the World Bank Group’s websites 13 7.92 1.04 60 7.73 1.45 useful The World Bank Group’s social media channels are valuable 6 8.17 0.75 19 7.26 1.69 sources of information about the institution When I need information from the World Bank Group I know 13 7.69 1.60 42 6.36 2.40 how to find it The World Bank Group is responsive to my information 11 7.36 1.43 25 6.96 1.84 requests and inquiries H. Background Information Which of the following agencies of the World Bank Group do you primarily engage with in Mauritius? (Select only ONE response) Collaborating Not collaborating Percentage of Respondents with the WBG with the WBG The World Bank (IBRD) 86.7% 60.4% The International Finance Corporation (IFC) 0.0% 15.1% The Multilateral Investment Guarantee Agency (MIGA) 0.0% 1.9% Other 13.3% 22.6% Do your projects involve both the World Bank and the IFC? Collaborating Not collaborating Percentage of Respondents with the WBG with the WBG Yes 13.3% 7.0% No 86.7% 93.0% 112 World Bank Group Country Opinion Survey 2015: Mauritius H. Background Information (continued) If yes, what was your view of how the two institutions work together in Mauritius? (Select only ONE response) Collaborating Not collaborating Percentage of Respondents with the WBG with the WBG The two institutions work well together 50.0% 25.0% The way the two institutions work together needs improvement 50.0% 37.5% The two institutions do not work well together 0.0% 0.0% Don't know 0.0% 37.5% Which of the following describes most of your exposure to the World Bank Group in Mauritius? (Choose no more than TWO) Percentage of Respondents Collaborating Not collaborating (Responses combined) with the WBG with the WBG Observer (i.e., follow in media, discuss in informal conversations, etc.)* 6.7% 52.1% Use World Bank Group reports/data 40.0% 20.2% Engage in World Bank Group related/sponsored events/activities* 33.3% 9.6% Collaborate as part of my professional duties* 66.7% 26.6% Use World Bank Group website for information, data, research, etc. 33.3% 20.2% *Significantly different between collaborators and non-collaborators What’s your gender? Collaborating Not collaborating Percentage of Respondents with the WBG with the WBG Female 40.0% 31.2% Male 60.0% 68.8% 113 World Bank Group Country Opinion Survey 2015: Mauritius Appendix E: Responses to All Questions by Gender20 Female N=42 Male N=88 A. General Issues facing Mauritius In general, would you say that Mauritius is headed in...? Percentage of Respondents Female Male The right direction 70.7% 66.7% The wrong direction 4.9% 15.5% Not sure 24.4% 17.9% Listed below are a number of development priorities in Mauritius. Please identify which of the following you consider the most important development priorities in Mauritius? Percentage of Respondents (Responses combined) Female Male Information and communications technology 9.8% 11.8% Food security 9.8% 5.9% Public sector governance/reform 17.1% 20.0% Global/regional integration 4.9% 2.4% Financial markets 4.9% 9.4% Gender equity 0.0% 0.0% Private sector development 2.4% 1.2% Equality of opportunity 9.8% 7.1% Foreign direct investment 2.4% 7.1% Water and sanitation 12.2% 3.5% Urban development 0.0% 0.0% Anti corruption 7.3% 18.8% Environmental sustainability 2.4% 7.1% Job creation/employment 41.5% 45.9% Rural development 0.0% 0.0% Health 14.6% 5.9% Tourism 2.4% 1.2% Economic growth 26.8% 38.8% Poverty reduction 43.9% 37.6% Blue economy 19.5% 17.6% Energy 0.0% 2.4% Regulatory framework 0.0% 1.2% Transport 7.3% 1.2% Climate change 4.9% 2.4% Disaster management 0.0% 3.5% Agricultural development 2.4% 1.2% Trade and exports 0.0% 0.0% Communicable/non-communicable diseases 2.4% 0.0% Crime and violence 7.3% 14.1% Natural resource management 0.0% 0.0% Education 36.6% 28.2% Law and justice 2.4% 3.5% Social protection 2.4% 1.2% 20All 130 respondents provided their demographic information about gender and were included in the comparisons presented in this appendix. 114 World Bank Group Country Opinion Survey 2015: Mauritius A. General Issues facing Mauritius (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Mauritius? (Choose no more than THREE) Percentage of Respondents (Responses combined) Female Male Rural development* 0.0% 9.3% Water and sanitation 7.3% 2.3% Equality of opportunity 31.7% 19.8% Social protection 22.0% 10.5% Economic growth 39.0% 53.5% Climate change 0.0% 0.0% Global/regional integration 0.0% 2.3% Crime and violence 0.0% 3.5% Gender equity 2.4% 0.0% Blue economy 22.0% 20.9% Urban development 0.0% 1.2% Information and communications technology 0.0% 1.2% Regulatory framework 0.0% 1.2% Law and justice 0.0% 0.0% Transport 0.0% 0.0% Communicable/non-communicable diseases 0.0% 0.0% Natural resource management 0.0% 1.2% Anti corruption 7.3% 7.0% Private sector development 9.8% 9.3% Health 7.3% 5.8% Foreign direct investment 2.4% 2.3% Education 53.7% 47.7% Energy 0.0% 1.2% Financial markets 2.4% 2.3% Tourism 2.4% 0.0% Public sector governance/reform 14.6% 10.5% Environmental sustainability 0.0% 0.0% Food security 0.0% 4.7% Disaster management 0.0% 0.0% Agricultural development 0.0% 1.2% Job creation/employment 73.2% 76.7% Trade and exports 0.0% 0.0% *Significantly different between women and men When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Mauritius? (Choose no more than TWO) Percentage of Respondents (Responses combined) Female Male Greater access to health and nutrition for citizens 2.4% 2.4% Better entrepreneurial opportunities 31.7% 47.0% A growing middle class 2.4% 2.4% Better opportunity for the poor who live in rural areas 7.3% 3.6% Better opportunity for the poor who live in urban areas 7.3% 3.6% Better employment opportunities for young people 26.8% 32.5% Better employment opportunities for women 2.4% 2.4% Greater access to micro-finance for the poor* 22.0% 8.4% Greater voice and participation for citizens to help ensure greater accountability 9.8% 2.4% Consistent economic growth 22.0% 33.7% More reliable social safety net 7.3% 3.6% Greater equity of fiscal policy 4.9% 6.0% Education and training that better ensure job opportunity 48.8% 51.8% Better quality public services* 4.9% 0.0% Other 0.0% 0.0% *Significantly different between women and men 115 World Bank Group Country Opinion Survey 2015: Mauritius A. General Issues facing Mauritius (continued) Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem or not a problem at all in Mauritius? Percentage of Respondents Female Male A very big problem 52.4% 51.7% A moderately big problem 42.9% 41.4% A small problem 4.8% 5.7% Not a problem at all 0.0% 1.1% Don’t know 0.0% 0.0% In your view, is global climate change a very serious problem, somewhat serious, not too serious, or not a problem?* Percentage of Respondents Female Male A very serious problem 54.8% 80.5% A somewhat serious problem 40.5% 16.1% Not too serious problem 4.8% 2.3% Not a problem 0.0% 0.0% Don't know 0.0% 1.1% *Significantly different between women and men B. Overall Attitudes toward the World Bank Group Female Male N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in 41 4.24 2.22 87 4.57 2.39 Mauritius? (1-Not familiar at all, 10-Extremely familiar) Female Male N Mean SD N Mean SD Overall, please rate your impression of the World Bank 24 6.25 2.01 52 6.33 1.44 Group’s effectiveness in Mauritius. (1-Not effective at all, 10-Very effective) Female Male N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help Mauritius solve its most complicated 19 6.11 2.00 42 6.40 1.73 development challenges? (1-To no degree at all, 10-To a very significant degree) 116 World Bank Group Country Opinion Survey 2015: Mauritius B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Mauritius, in which sectoral areas do you believe the WBG should focus most of its resources in Mauritius? (Choose no more than THREE) Percentage of Respondents (Responses combined) Female Male Disaster management 0.0% 2.3% Education 39.0% 33.3% Crime and violence 2.4% 1.1% Urban development 2.4% 1.1% Transport 4.9% 5.7% Agricultural development 2.4% 4.6% Global/regional integration 7.3% 4.6% Energy 2.4% 6.9% Gender equity 2.4% 0.0% Foreign direct investment 7.3% 4.6% Public sector governance/reform 12.2% 26.4% Trade and exports 7.3% 3.4% Health 7.3% 2.3% Rural development 0.0% 1.1% Tourism 0.0% 1.1% Financial markets 14.6% 13.8% Environmental sustainability 4.9% 8.0% Equality of opportunity 12.2% 8.0% Communicable/non-communicable diseases 0.0% 0.0% Private sector development 4.9% 3.4% Information and communications technology 4.9% 2.3% Water and sanitation 2.4% 2.3% Food security 4.9% 2.3% Climate change 7.3% 5.7% Natural resource management 0.0% 0.0% Poverty reduction 36.6% 32.2% Regulatory framework 2.4% 4.6% Blue economy 17.1% 28.7% Job creation/employment 43.9% 42.5% Economic growth 19.5% 25.3% Law and justice 0.0% 1.1% Anti corruption 14.6% 14.9% Social protection 7.3% 1.1% When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Mauritius? Greatest Value Percentage of Respondents Female Male Convening/facilitating* 7.5% 0.0% Data 2.5% 0.0% Policy advice, studies, analyses 20.0% 23.5% Financial resources 27.5% 36.5% Capacity development 15.0% 22.4% Technical assistance 20.0% 14.1% Mobilizing third party financial resources 2.5% 1.2% Donor coordination 5.0% 2.4% Linkage to non-Bank expertise (i.e., South-South knowledge sharing) 0.0% 0.0% Other 0.0% 0.0% *Significantly different between women and men 117 World Bank Group Country Opinion Survey 2015: Mauritius B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Mauritius? 2nd Greatest Value Percentage of Respondents Female Male Convening/facilitating 7.5% 7.1% Data 0.0% 4.8% Policy advice, studies, analyses* 25.0% 10.7% Financial resources 15.0% 20.2% Capacity development 17.5% 7.1% Technical assistance 22.5% 39.3% Mobilizing third party financial resources 5.0% 4.8% Donor coordination 0.0% 1.2% Linkage to non-Bank expertise (i.e., South-South knowledge sharing) 7.5% 4.8% Other 0.0% 0.0% *Significantly different between women and men How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Mauritius? (1-Not effective at all, 10-Very effective) Female Male N Mean SD N Mean SD Project implementation 22 6.55 1.97 55 6.71 1.97 Citizen engagement 18 4.33 2.14 36 4.58 1.73 Policy design 18 6.39 1.65 39 5.92 1.48 When thinking about how to improve capacity building in Mauritius to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (1-Not important all, 10-Very important) Female Male N Mean SD N Mean SD Project implementation 28 8.71 1.94 61 8.23 1.60 Citizen engagement* 23 8.52 1.56 58 7.45 2.24 Policy design* 29 9.21 1.11 62 8.15 1.48 *Significantly different between women and men Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Mauritius? (Choose no more than TWO) Percentage of Respondents (Responses combined) Female Male Arrogant in its approach 0.0% 0.0% Not client focused 2.4% 2.3% The credibility of its knowledge/data 0.0% 0.0% World Bank Group’s processes too complex 4.9% 9.3% Not willing to honestly criticize policies and reform efforts in the country 12.2% 3.5% Staff too inaccessible 0.0% 4.7% Not exploring alternative policy options 2.4% 2.3% Not collaborating enough with stakeholders outside the Government 14.6% 12.8% Its advice and strategies do not lend themselves to practical problem solving 12.2% 7.0% Not enough public disclosure of its work 46.3% 29.1% Too influenced by developed countries 2.4% 7.0% Imposing technocratic solutions without regard to political realities 4.9% 9.3% World Bank Group’s processes too slow (e.g., too bureaucratic in its operational policies 4.9% 2.3% and procedures) Not aligned with other donors’ work 2.4% 2.3% Not aligned with country priorities 0.0% 2.3% Not adequately sensitive to political/social realities in Mauritius 19.5% 16.3% Other 4.9% 1.2% Don’t know 29.3% 41.9% 118 World Bank Group Country Opinion Survey 2015: Mauritius B. Overall Attitudes toward the World Bank Group (continued) Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Mauritius? (Choose no more than TWO) Percentage of Respondents (Responses combined) Female Male Trust Fund management 9.8% 3.5% Knowledge products/services 14.6% 18.8% Investment lending 24.4% 24.7% Technical assistance* 22.0% 43.5% Capacity development 31.7% 24.7% Policy based lending/budget support to the Government 9.8% 12.9% Multi-sectoral approaches 24.4% 12.9% Other 0.0% 0.0% Don’t know 24.4% 28.2% *Significantly different between women and men To what extent do you believe that the World Bank Group’s work and support help the poorest in Mauritius? (Select only ONE response) Percentage of Respondents Female Male To a fully sufficient degree 0.0% 0.0% To a somewhat sufficient degree 14.6% 12.6% To a somewhat insufficient degree 31.7% 23.0% To a very insufficient degree 17.1% 16.1% Don't know 36.6% 48.3% In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) Percentage of Respondents (Responses combined) Female Male Academia/think tanks/research institutes 35.7% 31.4% Donor community 4.8% 3.5% Media 7.1% 17.4% Local Government 11.9% 24.4% Private sector* 28.6% 55.8% Parliament 4.8% 4.7% NGOs/Community Based Organizations* 54.8% 29.1% Youth/university groups 9.5% 11.6% Beneficiaries 21.4% 9.3% Foundations 7.1% 4.7% Other 2.4% 2.3% Don’t know 4.8% 1.2% *Significantly different between women and men To what extent do you agree with the following statements about the World Bank Group’s work in Mauritius? (1-Strongly disagree, 10-Strongly agree) Female Male N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 29 6.48 2.26 69 6.90 1.98 development in Mauritius The World Bank Group’s work is aligned with what I consider 22 5.91 2.14 46 6.07 1.57 the development priorities for Mauritius The World Bank Group supports programs and strategies 23 6.04 2.25 48 6.13 1.78 that are realistic for Mauritius The World Bank Group treats clients and stakeholders in 22 7.68 1.62 39 6.77 1.48 Mauritius with respect* *Significantly different between women and men 119 World Bank Group Country Opinion Survey 2015: Mauritius B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Mauritius, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Female Male N Mean SD N Mean SD Responsiveness 24 6.25 2.03 37 6.24 1.38 Flexibility (in terms of the institution’s products and services) 22 6.09 2.11 36 5.72 1.52 Flexibility (in terms of changing country circumstances) 22 6.14 2.21 36 5.56 1.59 Being inclusive 20 6.10 2.10 33 5.91 1.61 Openness 25 6.96 2.09 40 6.13 1.56 Staff accessibility 21 6.10 2.26 40 5.90 1.82 Straightforwardness and honesty* 19 7.47 1.68 33 6.00 1.58 Ease of access to the people at the World Bank Group who 21 5.71 2.70 36 5.50 1.66 are making decisions important to my work Collaboration with civil society 22 5.32 2.23 32 4.97 1.43 Collaboration with the Government* 25 7.68 2.06 42 6.79 1.35 Collaboration with other donors and development partners* 21 7.19 1.72 33 5.88 1.62 Collaboration with the private sector 19 6.16 2.27 33 5.64 1.60 The speed in which it gets things accomplished on the 16 6.56 1.90 34 5.50 1.31 ground* Being a long-term partner* 23 7.83 1.92 41 6.95 1.34 *Significantly different between women and men To be more effective development partner in Mauritius, do you believe that the World Bank Group should have … ? (Select only ONE response) Percentage of Respondents Female Male More local presence 75.0% 84.9% The current level of local presence is adequate 10.0% 9.3% Less local presence 0.0% 0.0% Don't know 15.0% 5.8% When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) Percentage of Respondents (Responses combined) Female Male The World Bank Group does not do adequate follow through/follow-up 5.3% 13.0% Poor donor coordination 7.9% 3.9% The World Bank Group is not sensitive enough to political/social realities on the ground 28.9% 40.3% Lack of/inadequate levels of capacity in Government 34.2% 36.4% There is not an adequate level of citizen/civil society participation 36.8% 24.7% The World Bank Group works too slowly 2.6% 5.2% The Government works inefficiently 5.3% 11.7% Political pressures and obstacles 34.2% 22.1% Reforms are not well thought out in light of country challenges* 7.9% 24.7% Other 7.9% 6.5% *Significantly different between women and men 120 World Bank Group Country Opinion Survey 2015: Mauritius C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Mauritius? (1-Not important at all, 10-Very important) Female Male N Mean SD N Mean SD Anti corruption 41 8.46 2.28 80 8.58 1.70 Information and communications technology 41 7.00 2.55 82 7.45 1.77 Transport 40 6.30 2.59 82 6.96 1.90 Crime and violence* 37 6.54 2.27 78 7.41 2.03 Law and justice 38 6.37 2.68 76 7.14 2.00 Urban development 40 7.28 2.23 80 7.44 1.68 Environmental sustainability 39 7.97 1.80 83 8.07 1.49 Regulatory framework 35 7.46 2.47 80 7.69 1.50 Communicable/non-communicable diseases 40 6.58 2.36 80 6.14 2.25 Poverty reduction 41 9.02 1.19 80 9.00 1.21 Gender equity 40 7.28 2.30 79 7.58 1.84 Private sector development 37 8.03 1.76 82 7.79 1.84 Foreign direct investment 37 8.19 1.58 79 8.28 1.53 Water and sanitation 40 7.85 1.92 83 7.35 1.88 Trade and exports 37 7.65 1.89 81 7.69 1.74 Economic growth 40 8.50 1.62 84 8.85 1.34 Energy 41 7.49 2.30 78 7.95 1.25 Disaster management 41 7.15 2.34 82 7.56 1.62 Public sector governance/reform 40 8.18 2.18 82 8.38 1.34 Job creation/employment 41 8.78 1.62 83 9.01 1.37 Financial markets 39 7.79 1.81 77 7.92 1.87 Equality of opportunity 40 7.75 1.71 79 7.78 1.91 Health 40 7.70 1.64 78 7.44 1.92 Rural development 39 7.59 2.04 81 7.57 1.79 Global/regional integration 38 8.13 1.46 78 7.82 1.67 Food security* 40 6.85 2.32 78 7.67 1.60 Education 41 8.41 1.66 83 8.57 1.45 Social protection 39 7.79 1.98 80 7.48 1.74 Climate change 40 7.63 1.50 83 7.88 1.60 Agricultural development 40 6.88 2.20 78 7.41 1.63 Natural resource management 37 6.19 3.12 69 6.17 2.27 Tourism 39 6.54 2.04 82 7.07 1.93 Blue economy 40 8.15 1.89 83 8.46 1.37 *Significantly different between women and men 121 World Bank Group Country Opinion Survey 2015: Mauritius C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Mauritius? (1-Not effective at all, 10-Very effective) Female Male N Mean SD N Mean SD Anti corruption 7 4.00 2.31 32 3.69 2.07 Information and communications technology 8 6.13 2.23 30 4.83 1.95 Transport 9 5.89 2.20 30 4.97 1.83 Communicable/non-communicable diseases 8 5.63 2.56 22 4.68 2.34 Poverty reduction 17 5.53 2.50 39 4.41 2.17 Private sector development 13 5.92 1.50 32 5.34 1.68 Water and sanitation 12 5.75 2.14 26 5.23 1.73 Trade and exports 13 6.15 1.82 28 5.68 1.59 Economic growth* 19 6.79 2.10 35 5.74 1.54 Energy 14 6.36 2.44 25 5.72 1.46 Disaster management 10 5.80 3.01 19 5.21 1.69 Public sector governance/reform 14 6.36 1.98 35 5.40 1.59 Health 12 5.92 2.19 23 5.52 1.62 Global/regional integration 12 6.08 2.02 22 5.50 1.82 Education 17 5.65 2.26 33 5.70 1.99 Social protection 16 5.31 1.70 30 5.53 1.78 *Significantly different between women and men Where are the World Bank Group’s decisions made primarily that support the program in Mauritius? (Select only ONE response) Percentage of Respondents Female Male At the Headquarters (in Washington D.C.) 42.5% 45.9% In the country 5.0% 12.9% Don’t know 52.5% 41.2% Female Male N Mean SD N Mean SD To what extent does the World Bank Group’s work help to 24 6.38 2.02 55 6.20 1.48 achieve development results in Mauritius? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Mauritius? (1-Strongly disagree, 10-Strongly agree) Female Male N Mean SD N Mean SD The World Bank Group’s financial instruments meet the 26 6.35 2.68 57 6.44 2.06 needs of Mauritius The World Bank Group meets Mauritius’s needs for 26 6.54 1.88 56 6.27 1.91 knowledge services Female Male N Mean SD N Mean SD To what extent do you believe the World Bank Group 18 6.11 1.49 39 5.87 1.51 measures and corrects its work in real time in Mauritius? (1-To no degree at all, 10-To a very significant degree) 122 World Bank Group Country Opinion Survey 2015: Mauritius D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? (Select only ONE response) Percentage of Respondents Female Male Weekly 2.6% 2.3% Monthly 7.7% 8.1% A few times a year 17.9% 27.9% Rarely 25.6% 19.8% Never 46.2% 41.9% In Mauritius, to what extent do you believe that the World Bank Group’s knowledge work and activities : (1-To no degree at all, 10-To a very significant degree) Female Male N Mean SD N Mean SD Are timely 15 6.33 1.95 35 5.94 1.26 Include appropriate level of stakeholder involvement during 17 6.35 1.93 32 5.66 1.43 preparation Lead to practical solutions 21 6.48 1.78 36 5.72 1.54 Are accessible (well written and easy to understand) 20 6.55 1.88 38 6.18 2.00 Are source of relevant information on global good practices* 17 7.41 1.42 38 6.53 1.54 Are adequately disseminated 19 5.21 2.25 37 5.51 1.68 Are translated enough into local language* 17 6.18 2.67 33 4.55 2.29 Are adaptable to Mauritius’s specific development challenges 23 6.35 2.06 38 5.79 1.49 and country circumstances *Significantly different between women and men Female Male N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to 24 6.63 2.10 55 6.24 1.41 development results in your country? Overall, how would you rate the technical quality of the World 23 7.09 1.90 52 7.13 1.44 Bank Group's knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Female Male N Mean SD N Mean SD The World Bank Group disburses funds promptly 17 6.82 1.55 33 6.03 1.69 The World Bank Group effectively monitors and evaluates the 24 6.96 2.01 44 6.27 1.40 projects and programs it supports The World Bank Group’s approvals and reviews are done in a 15 7.20 1.47 36 6.28 1.28 timely fashion* The World Bank Group’s "Safeguard Policy" requirements are 14 6.79 1.89 29 6.31 1.26 reasonable The World Bank Group’s conditions on its lending are 15 6.80 2.18 35 6.00 1.59 reasonable The World Bank Group takes decisions quickly in Mauritius 14 6.79 2.12 31 5.81 1.42 Working with the World Bank Group increases Mauritius’s 24 7.50 1.69 44 6.84 1.66 institutional capacity Where country systems are adequate, the World Bank Group 15 6.93 1.44 35 6.89 1.47 makes appropriate use of them The World Bank Group provides effective implementation 18 6.83 1.69 40 6.30 1.60 support *Significantly different between women and men 123 World Bank Group Country Opinion Survey 2015: Mauritius E. Working with the World Bank Group (continued) Female Male N Mean SD N Mean SD To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public 19 6.16 1.74 50 5.88 1.91 partnerships in Mauritius? (1-To no degree at all, 10-To a very significant degree) Which of the following best describes the way the World Bank Group operates in Mauritius? (Select only ONE response) Percentage of Respondents Female Male The World Bank Group takes too much risk in Mauritius 0.0% 0.0% The World Bank Group does not take enough risk in Mauritius 16.7% 20.7% The World Bank Group’s approach to risk is appropriate 33.3% 32.2% Don't know 50.0% 47.1% Which of the following best describes the World Bank Group’s support in Mauritius? (Select only ONE response) Percentage of Respondents Female Male The World Bank Group is sufficiently selective and focuses on the most important 36.6% 31.0% development challenges in Mauritius The World Bank Group is not sufficiently selective in Mauritius, and it is involved in too 14.6% 21.8% many areas of development Don't know 48.8% 47.1% F. The Future Role of the World Bank Group in Mauritius Which of the following SHOULD the World Bank Group do to make itself of greater value in Mauritius? (Choose no more than TWO) Percentage of Respondents (Responses combined) Female Male Improve the competitiveness of its financing compared to markets 7.7% 8.6% Ensure greater selectivity in its work 7.7% 11.1% Offer more innovative financial products 7.7% 8.6% Reach out more to groups outside of Government 33.3% 21.0% Work faster 2.6% 2.5% Improve the quality of its experts as related to Mauritius’s specific challenges 30.8% 33.3% Provide more adequate data/knowledge/statistics/figures on Mauritius’s economy 15.4% 24.7% Offer more innovative knowledge services 12.8% 18.5% Collaborate more effectively with Government clients 17.9% 11.1% Increase the level of capacity development in the country 33.3% 34.6% Reduce the complexity of obtaining World Bank Group financing 15.4% 9.9% Other 2.6% 2.5% When considering the combination of services that the World Bank Group offers in Mauritius, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Mauritius? (Select only ONE response) Percentage of Respondents Female Male Financial services 23.7% 21.4% Knowledge products 36.8% 39.3% Convening services 2.6% 2.4% None of the above 0.0% 0.0% The combination is appropriate for Mauritius 10.5% 14.3% Don't know 26.3% 22.6% 124 World Bank Group Country Opinion Survey 2015: Mauritius G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Mauritius? (Choose no more than TWO) Percentage of Respondents (Responses combined) Female Male Periodicals 15.4% 11.8% International newspapers 2.6% 5.9% Local radio 25.6% 22.4% International radio 5.1% 1.2% Local television 28.2% 37.6% International television 2.6% 3.5% Local newspapers 71.8% 80.0% Internet 30.8% 27.1% Social media 10.3% 4.7% Other 0.0% 3.5% How would you prefer to obtain information from the World Bank Group? (Choose no more than TWO) Percentage of Respondents (Responses combined) Female Male Direct contact with World Bank Group 26.2% 24.1% e-Newsletters 35.7% 46.0% World Bank Group’s seminars/workshops/conferences 31.0% 23.0% World Bank Group’s publications and other written materials 35.7% 43.7% World Bank Group’s website 42.9% 47.1% Social media* 16.7% 4.6% Mobile phones 0.0% 2.3% Other 2.4% 0.0% *Significantly different between women and men Are you aware of the World Bank Group's Access to Information Policy under which the Bank will now disclose any information in its possession that is not a list of exceptions? Percentage of Respondents Female Male Yes 12.2% 11.8% No 87.8% 88.2% Have you requested information from the World Bank Group on its activities in the past year? Percentage of Respondents Female Male Yes 7.9% 15.3% No 92.1% 84.7% Were you able to obtain this information? Percentage of Respondents Female Male Yes 100.0% 83.3% No 0.0% 16.7% Do you have access to the Internet? Percentage of Respondents Female Male Yes 95.1% 98.8% No 4.9% 1.2% Do you use/have used the World Bank Group website? Percentage of Respondents Female Male Yes 48.8% 46.5% No 51.2% 53.5% 125 World Bank Group Country Opinion Survey 2015: Mauritius G. Communication and Information Sharing (continued) Do you currently consult the World Bank Group social media sites? Percentage of Respondents Female Male Yes 14.6% 7.0% No 85.4% 93.0% Which Internet connection do you use primarily when visiting a World Bank Group website? Percentage of Respondents Female Male High speed/WiFi 97.2% 98.5% Dial-up 2.8% 1.5% Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Female Male N Mean SD N Mean SD I find the World Bank Group’s websites easy to navigate 22 7.55 1.57 56 7.63 1.32 I find the information on the World Bank Group’s websites 21 7.67 1.65 56 7.75 1.28 useful The World Bank Group’s social media channels are valuable 10 7.90 1.20 17 7.18 1.67 sources of information about the institution When I need information from the World Bank Group I know 18 6.33 2.68 41 6.78 2.02 how to find it The World Bank Group is responsive to my information 11 7.36 1.03 28 6.89 1.85 requests and inquiries H. Background Information Which one of the following best describes your level of interaction with the World Bank Group in your country? (Select only ONE response) Percentage of Respondents Female Male I currently collaborate with the World Bank Group 5.0% 6.0% I have previously collaborated with the World Bank Group 22.5% 23.8% Both of the above (I currently collaborate and previously have collaborated with the 10.0% 4.8% World Bank Group) I have never collaborated with the World Bank Group 62.5% 65.5% Which of the following agencies of the World Bank Group do you primarily engage with in Mauritius? * (Select only ONE response) Percentage of Respondents Female Male The World Bank (IBRD) 57.1% 72.7% The International Finance Corporation (IFC) 3.6% 15.9% The Multilateral Investment Guarantee Agency (MIGA) 3.6% 0.0% Other 35.7% 11.4% *Significantly different between women and men Do your projects involve both the World Bank and the IFC? Percentage of Respondents Female Male Yes 5.0% 8.9% No 95.0% 91.1% 126 World Bank Group Country Opinion Survey 2015: Mauritius H. Background Information (continued) If yes, what was your view of how the two institutions work together in Mauritius? (Select only ONE response) Percentage of Respondents Female Male The two institutions work well together 37.5% The way the two institutions work together needs improvement 50.0% 37.5% The two institutions do not work well together 0.0% 0.0% Don't know 50.0% 25.0% Which of the following describes most of your exposure to the World Bank Group in Mauritius? (Choose no more than TWO) Percentage of Respondents (Responses combined) Female Male Observer (i.e., follow in media, discuss in informal conversations, etc.) 48.6% 44.3% Use World Bank Group reports/data 17.1% 25.3% Engage in World Bank Group related/sponsored events/activities 8.6% 13.9% Collaborate as part of my professional duties 31.4% 31.6% Use World Bank Group website for information, data, research, etc. 28.6% 21.5% 127 World Bank Group Country Opinion Survey 2015: Mauritius Appendix F: Responses to All Questions by Year21 *All data presented in this appendix are weighted. As a result, means of the FY 2015 data and the total number of respondents each year will be slightly different from those in FY 2012 appendices. FY ’12 Number of comparable respondents = 143  FY ’15 Number of comparable respondents = 115 By weighting, FY 2012 and FY 2015 have the same stakeholder composition and thus are comparable. The weighted percentage of a stakeholder group is determined by the extent to which the World Bank Group interacts with them in the country and the percentage this group usually makes up in the past aggregated annual global data. The weighted stakeholder breakdown is presented below: Percentage of Respondents FY2012 FY2015 Office of the President/Prime Minister 5% 5% Government institutions 25% 25% Local Government 10% 10% Bilateral/multilateral agencies 10% 10% Civil society 20% 20% Private sector 15% 15% Academia 10% 10% Media 5% 5% A. General Issues facing Mauritius In general, would you say that Mauritius is headed in...? Percentage of Respondents FY 2012 FY 2015 The right direction 52.8% 67.3% The wrong direction 17.6% 11.8% Not sure 29.6% 20.9% B. Overall Attitudes toward the World Bank Group FY 2012 FY 2015 N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in 143 5.80 2.22 115 4.67 2.50 Mauritius?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between FY2015 and FY2012 FY 2012 FY 2015 N Mean SD N Mean SD Overall, please rate your impression of the World Bank 120 6.09 1.47 70 6.34 1.43 Group’s effectiveness in Mauritius. (1-Not effective at all, 10-Very effective) FY 2012 FY 2015 N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help Mauritius solve its most complicated 113 6.45 1.62 54 6.05 1.76 development challenges? (1-To no degree at all, 10-To a very significant degree) 21 Only those questions that were asked in the FY ’12 and FY ’15 country opinion surveys, with similar response scales/options, are presented. 128 World Bank Group Country Opinion Survey 2015: Mauritius B. Overall Attitudes toward the World Bank Group (continued) To what extent do you agree with the following statements about the World Bank Group’s work in Mauritius? (1-Strongly disagree, 10-Strongly agree) FY 2012 FY 2015 N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 132 6.19 2.00 84 6.69 2.04 development in Mauritius The World Bank Group’s work is aligned with what I consider 127 6.02 2.02 60 6.04 1.57 the development priorities for Mauritius The World Bank Group supports programs and strategies 126 6.04 1.77 61 5.96 1.80 that are realistic for Mauritius The World Bank Group treats clients and stakeholders in 118 7.03 2.03 51 6.93 1.61 Mauritius with respect To what extent is the World Bank Group an effective development partner in Mauritius in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) FY 2012 FY 2015 N Mean SD N Mean SD Responsiveness 110 6.39 1.51 56 6.16 1.62 Flexibility (in terms of the institution’s products and services) 108 5.83 1.66 52 5.90 1.67 Flexibility (in terms of changing country circumstances) 101 5.71 1.68 52 5.80 1.80 Being inclusive 99 6.08 1.83 48 5.95 1.77 Openness 111 5.71 1.76 57 6.26 1.81 Staff accessibility 111 6.11 2.29 55 6.01 1.92 Straightforwardness and honesty 104 6.43 1.72 49 6.37 1.74 Ease of access to the people at the World Bank Group who 53 5.58 2.02 are making decisions important to my work Collaboration with civil society 50 5.25 1.79 Collaboration with the Government* 121 7.54 1.25 58 7.00 1.71 Collaboration with other donors and development partners 93 6.78 1.63 50 6.47 1.82 Collaboration with the private sector 48 5.56 2.02 The speed in which it gets things accomplished on the 45 5.69 1.47 ground Being a long-term partner 58 7.39 1.53 *Significantly different between FY2015 and FY2012 129 World Bank Group Country Opinion Survey 2015: Mauritius C. World Bank Group’s Effectiveness and Results How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Mauritius? (1-Not effective at all, 10-Very effective) FY 2012 FY 2015 N Mean SD N Mean SD Anti corruption 112 3.80 2.32 32 3.42 2.12 Information and communications technology 109 4.78 2.18 31 4.81 2.06 Transport* 115 6.16 1.48 30 5.15 1.77 Communicable/non-communicable diseases 97 4.59 2.49 25 4.83 2.44 Poverty reduction 111 5.17 1.81 50 4.68 2.07 Private sector development 103 5.23 1.62 41 5.13 1.65 Water and sanitation* 103 4.63 2.39 32 5.54 1.90 Trade and exports 109 6.13 1.54 38 5.58 1.44 Economic growth* 116 6.55 1.82 49 5.89 1.61 Energy* 96 4.98 1.94 32 5.99 1.87 Disaster management* 89 3.69 2.11 25 5.54 2.09 Public sector governance/reform 117 5.61 1.74 43 5.55 1.74 Health 103 4.49 2.37 33 5.34 1.70 Global/regional integration 32 5.75 1.84 Education 110 5.35 1.82 47 5.41 2.03 Social protection 106 4.92 1.72 40 5.40 1.62 *Significantly different between FY2015 and FY2012 FY 2012 FY 2015 N Mean SD N Mean SD To what extent does the World Bank Group’s work help to 134 6.38 1.95 70 6.12 1.55 achieve development results in Mauritius? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Mauritius? (1-Strongly disagree, 10-Strongly agree) FY 2012 FY 2015 N Mean SD N Mean SD The World Bank Group’s financial instruments meet the 114 5.53 1.38 72 6.36 2.23 needs of Mauritius* The World Bank Group meets Mauritius’s needs for 130 5.75 2.02 71 6.24 1.85 knowledge services *Significantly different between FY2015 and FY2012 D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? * (Select only ONE response) Percentage of Respondents FY 2012 FY 2015 Weekly 2.8% 2.7% Monthly 23.6% 4.5% A few times a year 36.8% 25.9% Rarely 26.4% 23.2% Never 10.4% 43.8% *Significantly different between FY2015 and FY2012 130 World Bank Group Country Opinion Survey 2015: Mauritius D. The World Bank Group’s Knowledge Work and Activities (continued) In Mauritius, to what extent do you believe that the World Bank Group’s knowledge work and activities : (1-To no degree at all, 10-To a very significant degree) FY 2012 FY 2015 N Mean SD N Mean SD Are timely 112 5.74 1.94 42 6.32 1.48 Include appropriate level of stakeholder involvement during 115 5.71 2.29 41 5.96 1.78 preparation Lead to practical solutions 49 6.13 1.73 Are accessible (well written and easy to understand) 125 5.75 2.03 49 6.25 1.97 Are source of relevant information on global good practices 124 6.59 1.89 49 6.92 1.65 Are adequately disseminated 124 5.19 2.34 54 5.28 1.96 Are translated enough into local language* 108 6.29 2.08 42 5.21 2.56 Are adaptable to Mauritius’s specific development challenges 120 5.95 1.80 57 5.89 1.65 and country circumstances *Significantly different between FY2015 and FY2012 FY 2012 FY 2015 N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to 129 6.36 1.78 74 6.30 1.70 development results in your country? Overall, how would you rate the technical quality of the World 123 6.77 1.51 70 7.02 1.64 Bank Group's knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) FY 2012 FY 2015 N Mean SD N Mean SD The World Bank Group disburses funds promptly 75 5.91 1.77 41 6.19 1.78 The World Bank Group effectively monitors and evaluates the 123 6.33 1.54 53 6.46 1.75 projects and programs it supports The World Bank Group’s approvals and reviews are done in a 111 5.95 1.64 41 6.61 1.35 timely fashion* The World Bank Group’s "Safeguard Policy" requirements are 95 5.80 1.59 34 6.59 1.36 reasonable* The World Bank Group’s conditions on its lending are 118 5.70 1.68 46 6.02 1.83 reasonable The World Bank Group takes decisions quickly in Mauritius 44 5.99 1.62 Working with the World Bank Group increases Mauritius’s 131 6.59 1.76 58 7.35 1.82 institutional capacity* Where country systems are adequate, the World Bank Group 97 6.61 1.84 43 7.32 1.81 makes appropriate use of them* The World Bank Group provides effective implementation 117 6.15 1.76 50 6.87 1.83 support* *Significantly different between FY2015 and FY2012 131 World Bank Group Country Opinion Survey 2015: Mauritius G. Communication and Information Sharing Are you aware of the World Bank Group's Access to Information Policy under which the WBG will now disclose any information in its possession that is not a list of exceptions?* Percentage of Respondents FY 2012 FY 2015 Yes 25.9% 11.7% No 74.1% 88.3% *Significantly different between FY2015 and FY2012 Have you requested information from the World Bank Group on its activities in the past year?* Percentage of Respondents FY 2012 FY 2015 Yes 5.8% 13.8% No 94.2% 86.2% *Significantly different between FY2015 and FY2012 Were you able to obtain this information? Percentage of Respondents FY 2012 FY 2015 Yes 75.0% 92.3% No 25.0% 7.7% Do you have access to the Internet? Percentage of Respondents FY 2012 FY 2015 Yes 100.0% 97.1% No 0.0% 2.9% Do you use/have used the World Bank Group website?* Percentage of Respondents FY 2012 FY 2015 Yes 65.9% 45.5% No 34.1% 54.5% *Significantly different between FY2015 and FY2012 Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) FY 2012 FY 2015 N Mean SD N Mean SD I find the World Bank Group’s websites easy to navigate* 108 6.67 1.77 63 7.63 1.40 I find the information on the World Bank Group’s websites 107 6.64 1.26 62 7.82 1.35 useful* When I need information from the World Bank Group I know 98 5.57 2.21 46 6.45 2.23 how to find it* The World Bank Group is responsive to my information 56 5.61 2.36 31 7.05 1.56 requests and inquiries* *Significantly different between FY2015 and FY2012 132 World Bank Group Country Opinion Survey 2015: Mauritius Appendix G: Indicator Questions as a Function of Exposure to the World Bank Group Which one of the following best Which of the following describes most of your exposure to the World Bank Group in Mauritius? (Choose no more than TWO) describes your level of interaction with Indicator Question the World Bank Group in your country? Observer Use WB reports/data Engage in WB activities Collaborate Use WB website Not collaborating Collaborating with No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean with the WBG the WBG Overall, please rate your impression of the WBG’s 6.16 6.83 6.28 6.27 6.40 5.88 6.08 7.36 6.43 6.07 6.25 6.35 effectiveness in Mauritius. Overall the WBG currently plays a relevant role in 6.99 6.13 6.02 7.57 7.10 5.38 6.74 6.54 7.13 5.94 6.77 6.54 development in Mauritius The WBG’s work is aligned with what I consider the 5.98 6.20 6.09 5.86 6.23 5.50 5.77 7.27 5.92 6.13 5.85 6.38 development priorities for Mauritius Responsiveness 6.36 6.08 6.12 6.73 6.79 5.30 6.10 7.10 6.26 6.30 6.38 6.06 Flexibility (in terms of the institution’s products and 5.88 6.18 5.75 6.27 6.33 5.05 5.68 7.13 5.87 5.92 5.82 6.06 services) Flexibility (in terms of changing country circumstances) 5.70 6.09 5.61 6.07 6.06 5.11 5.52 7.14 5.72 5.73 5.63 5.94 Being inclusive 6.00 5.92 5.81 6.23 6.29 5.13 5.73 6.78 5.88 5.96 5.89 6.00 Openness 6.40 6.60 6.33 6.76 6.74 5.80 6.36 6.90 6.42 6.47 6.36 6.63 Staff accessibility 5.76 6.47 6.02 5.69 6.37 5.10 5.60 7.36 5.45 6.48 6.03 5.74 Straightforwardness and honesty 6.51 6.75 6.76 6.25 6.83 6.14 6.46 7.50 6.29 6.96 6.44 7.07 Ease of access to the people at the WBG who are making 5.20 6.86 6.00 4.50 5.78 5.41 5.40 6.80 4.92 6.32 5.84 5.20 decisions important to my work Collaboration with civil society 4.97 5.64 5.35 4.47 5.29 4.56 4.86 6.29 4.84 5.40 4.91 5.33 Collaboration with the Government 7.22 7.14 6.98 7.65 7.66 6.15 7.06 7.75 7.08 7.33 7.09 7.38 Collaboration with other donors and development 6.38 6.73 6.40 6.44 6.94 5.25 6.32 7.00 6.13 6.85 6.53 6.21 partners Collaboration with the private sector 5.82 5.80 5.82 5.81 6.24 5.00 5.58 7.29 5.71 6.00 6.00 5.50 The speed in which it gets things accomplished on the 5.94 5.92 5.64 6.58 6.30 5.17 5.77 6.33 6.00 5.73 5.84 5.94 ground Being a long-term partner 7.45 7.08 7.27 7.56 7.68 6.65 7.31 7.50 7.25 7.45 7.29 7.47 To what extent does the WBG’s work help to achieve 6.22 6.54 6.33 6.24 6.55 5.53 6.14 7.08 6.22 6.41 6.28 6.33 development results in Mauritius? The WBG’s financial instruments meet the needs of 6.56 6.46 5.96 7.06 6.72 5.42 6.39 6.50 6.78 5.80 6.24 6.86 Mauritius The WBG meets Mauritius’s needs for knowledge 6.48 6.00 6.10 6.70 6.61 5.47 6.37 6.09 6.50 6.07 6.32 6.36 services The WBG's knowledge work and activities are adaptable to Mauritius’s specific development challenges and 6.07 5.77 5.89 6.31 6.28 5.33 5.87 6.78 6.41 5.55 5.79 6.47 country circumstances Overall, how significant a contribution do you believe the WBG's knowledge work and activities make to 6.37 6.14 6.22 6.40 6.57 5.57 6.14 7.33 6.37 6.16 6.12 6.65 development results in your country? Overall, how would you rate the technical quality of the 7.21 6.64 7.00 7.35 7.40 6.45 7.02 7.64 7.20 7.00 7.04 7.30 WBG's knowledge work and activities? The WBG takes decisions quickly in Mauritius 6.14 6.09 5.90 6.71 6.57 5.29 6.06 6.56 6.42 5.85 6.19 6.08 Where country systems are adequate, the WBG makes 6.94 7.00 6.82 7.20 7.30 5.83 6.70 8.00 6.88 7.00 6.97 6.87 appropriate use of them Yellow highlight indicates significant difference between Yes and No means. 133 World Bank Group Country Opinion Survey 2015: Mauritius Appendix H: Indicator Questions by Stakeholder Groups Employee of a Private Sector/ Independent Academia/ Ministry/ PMU/ Bilateral/ Financial Sector/ Government Research Institute/ Consultant Local Government Multilateral Agency Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the WBG’s 22 6.05 1.89 4 7.25 0.96 6 6.67 1.03 10 6.80 1.14 10 6.60 1.35 8 5.75 1.49 5 5.20 2.17 3 5.67 1.15 7 7.14 1.86 effectiveness in Mauritius. Overall the WBG currently plays a relevant role in 27 6.11 1.65 4 5.00 2.94 5 7.00 1.58 14 8.21 1.97 13 7.08 1.66 11 6.82 2.79 6 6.50 2.43 5 7.60 1.52 9 6.22 1.79 development in Mauritius The WBG’s work is aligned with what I consider the 24 6.21 2.04 3 6.33 1.15 5 6.80 0.84 5 5.80 1.30 6 5.33 1.37 6 5.50 1.38 4 5.00 2.45 5 6.80 1.30 6 5.33 1.21 development priorities for Mauritius Responsiveness 20 6.25 1.62 4 6.25 1.50 5 7.00 2.00 3 5.67 2.31 8 6.25 1.49 5 6.20 1.79 4 6.25 2.87 3 5.67 1.15 5 6.40 1.14 Flexibility (in terms of the institution’s products and 18 6.00 2.09 4 6.00 2.45 3 6.33 2.08 3 5.33 1.15 9 5.78 1.30 5 6.00 1.73 4 6.50 1.73 3 6.33 1.53 5 4.40 1.14 services) Flexibility (in terms of changing country 18 5.83 2.04 3 5.67 1.15 4 6.25 2.87 3 5.33 1.53 9 5.67 1.50 5 6.20 2.17 4 4.75 2.50 3 7.33 1.15 5 5.00 1.00 circumstances) Being inclusive 15 5.87 1.88 3 6.67 1.53 4 6.75 2.63 3 5.67 2.52 8 5.75 1.28 5 6.20 1.64 4 5.25 3.20 2 6.50 0.71 5 5.80 0.84 Openness 21 6.00 2.10 2 8.00 2.83 6 6.50 2.07 4 7.00 1.41 10 6.40 1.43 5 6.20 1.92 4 6.75 2.22 2 5.50 0.71 7 7.29 1.38 Staff accessibility 22 6.27 1.80 2 6.50 2.12 6 7.17 2.79 4 6.25 1.50 7 5.00 1.29 6 4.50 1.76 2 5.50 3.54 3 6.00 1.73 5 6.40 2.19 Straightforwardness and honesty 15 5.87 2.03 3 6.33 3.51 4 7.25 0.96 3 7.33 0.58 8 5.75 1.16 5 6.60 1.14 4 7.75 0.50 3 7.67 1.53 5 7.20 2.17 Ease of access to the people at the WBG who are 20 6.10 2.07 3 4.67 0.58 4 8.00 0.82 3 5.67 0.58 9 4.22 1.92 5 4.80 1.92 3 7.33 1.15 3 4.33 3.06 5 5.80 2.17 making decisions important to my work* Collaboration with civil society 17 5.24 1.86 4 6.50 1.73 3 5.67 2.08 5 4.60 1.52 8 4.25 2.05 5 4.40 0.55 1 3.00 3 6.67 2.08 5 5.40 1.52 Collaboration with the Government 23 7.22 1.70 4 6.25 1.71 4 5.75 2.63 5 7.40 0.89 8 6.75 1.28 6 7.17 1.60 3 6.67 1.53 3 8.00 2.65 7 7.86 1.35 Collaboration with other donors and development 16 7.00 1.55 3 6.00 1.00 6 6.33 2.73 5 5.40 1.82 6 5.50 1.87 5 5.60 1.14 2 6.50 2.12 2 7.00 1.41 6 7.33 1.75 partners Collaboration with the private sector 16 5.75 1.95 2 7.00 2.83 5 6.20 2.77 5 5.80 1.79 7 5.29 1.11 5 6.00 1.22 3 5.33 2.08 2 6.50 2.12 4 5.75 2.63 The speed in which it gets things accomplished on 19 6.21 1.65 4 5.25 2.06 1 6.00 3 5.67 2.31 6 5.50 1.05 5 6.20 1.30 4 5.50 2.08 2 5.50 0.71 3 6.00 1.00 the ground Being a long-term partner 22 7.41 1.53 4 7.00 1.83 4 8.50 1.29 5 7.20 1.10 8 6.38 1.06 5 7.80 1.30 4 7.00 2.71 3 7.67 2.52 6 7.33 1.51 To what extent does the WBG’s work help to 23 6.48 1.59 4 6.75 0.96 5 5.60 2.30 9 6.00 0.87 10 6.00 1.15 10 6.30 2.06 4 5.00 2.94 4 7.00 1.15 7 6.71 2.06 achieve development results in Mauritius? The WBG’s financial instruments meet the needs 23 6.09 2.07 4 6.25 3.86 6 5.50 2.07 9 7.56 1.74 10 7.10 2.28 11 6.45 2.62 5 6.00 2.74 4 7.25 1.50 7 6.14 2.48 of Mauritius The WBG meets Mauritius’s needs for knowledge 25 5.64 1.85 4 6.75 1.71 6 6.00 2.19 9 7.89 1.05 8 6.13 2.03 11 6.82 2.09 4 6.25 2.36 4 6.50 1.73 7 6.57 1.90 services The WBG's knowledge work and activities are adaptable to Mauritius’s specific development 20 6.15 1.66 4 6.25 1.50 4 6.50 1.29 5 6.60 1.52 7 5.43 1.99 7 5.86 1.35 3 5.33 2.89 4 5.25 2.50 6 5.83 2.14 challenges and country circumstances Overall, how significant a contribution do you believe the WBG's knowledge work and activities 23 6.35 1.40 4 8.25 1.71 7 5.57 2.23 7 6.43 0.79 11 6.82 1.47 10 6.10 1.66 4 4.75 2.87 5 6.40 1.14 6 6.17 1.72 make to development results in your country? Overall, how would you rate the technical quality of 22 6.68 1.52 4 7.25 1.50 7 6.86 1.46 6 7.67 0.52 10 7.60 1.65 10 7.20 1.55 3 6.33 3.79 5 8.20 1.64 6 6.67 1.37 the WBG's knowledge work and activities? The WBG takes decisions quickly in Mauritius 18 6.44 1.82 4 5.75 1.71 2 7.00 1.41 4 6.50 1.73 6 6.00 1.55 4 5.50 1.29 2 3.00 1.41 1 7.00 1 5.00 Where country systems are adequate, the WBG 14 6.79 1.19 4 7.50 2.38 2 7.50 0.71 4 8.00 0.82 7 5.86 1.68 6 6.33 1.03 3 6.67 2.31 1 8.00 6 7.67 1.21 makes appropriate use of them *Significantly different between stakeholder groups 134 World Bank Group Country Opinion Survey 2015: Mauritius Appendix I: Mauritius FY 2015 Questionnaire World Bank Group Country Survey FY15 – Mauritius The World Bank Group is interested in gauging the views of clients and partners who are either involved in development in Mauritius or who observe activities related to social and economic development. The following survey will give the World Bank Group’s team that works in Mauritius, greater insight into how the Bank’s work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders, and to develop more effective strategies that support development in Mauritius. A local independent firm has been hired to oversee the logistics of this survey. This ensures anonymity and confidentiality. We hope you’ll be candid. Finally, the survey relates to the World Bank Group’s work. The World Bank Group consists of IBRD, IDA, IFC, MIGA, and ICSID. When responding to the survey, please consider the area of the World Bank Group with which you are most familiar. To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. SECTION A: GENERAL ISSUES FACING MAURITIUS A1. In general would you say that Mauritius is headed in ... ? 1 The right direction 2 The wrong direction 3 Not sure 135 World Bank Group Country Opinion Survey 2015: Mauritius SECTION A: GENERAL ISSUES A2. Listed below are a number of development priorities in Mauritius. Please identify which of the following you consider the most important development priorities in Mauritius? (Choose no more than THREE) 1 Information and communications technology 18 Economic growth 2 Food security 19 Poverty reduction Public sector governance/reform (i.e., government Blue economy (i.e., creating jobs, building up social 3 effectiveness, public financial management, public 20 capital, and rising income while saving the expenditure, fiscal system reform) environment) 4 Global/regional integration 21 Energy 5 Financial markets 22 Regulatory framework 6 Gender equity 23 Transport (e.g., roads, bridges, transportation) 7 Private sector development 24 Climate change (e.g., mitigation, adaptation) 8 Equality of opportunity (i.e., equity) 25 Disaster management 9 Foreign direct investment 26 Agricultural development 10 Water and sanitation 27 Trade and exports 11 Urban development 28 Communicable/non-communicable diseases 12 Anti corruption 29 Crime and violence 13 Environmental sustainability 30 Natural resource management (e.g., oil, gas, mining) 14 Job creation/employment 31 Education 15 Rural development 32 Law and justice (e.g., judicial system) 16 Health Social protection (e.g., pensions, targeted social 33 17 Tourism assistance) A3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Mauritius? (Choose no more than THREE) 1 Rural development 17 Natural resource management (e.g., oil, gas, mining) 2 Water and sanitation 18 Anti corruption 3 Equality of opportunity (i.e., equity) 19 Private sector development Social protection (e.g., pensions, targeted social 4 20 Health assistance) 5 Economic growth 21 Foreign direct investment 6 Climate change (e.g., mitigation, adaptation) 22 Education 7 Global/regional integration 23 Energy 8 Crime and violence 24 Financial markets 9 Gender equity 25 Tourism Blue economy (i.e., creating jobs, building up Public sector governance/reform (i.e., government 10 social capital, and rising income while saving the 26 effectiveness, public financial management, public environment) expenditure, fiscal system reform) 11 Urban development 27 Environmental sustainability 12 Information and communications technology 28 Food security 13 Regulatory framework 29 Disaster management 14 Law and justice (e.g., judicial system) 30 Agricultural development 15 Transport (e.g., roads, bridges, transportation) 31 Job creation/employment 16 Communicable/non-communicable diseases 32 Trade and exports 136 World Bank Group Country Opinion Survey 2015: Mauritius SECTION A: GENERAL ISSUES A4. The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Mauritius? (Choose no more than TWO) 1 Greater access to health and nutrition for citizens 2 Better entrepreneurial opportunities (i.e., to start small and medium sized businesses) 3 A growing middle class 4 Better opportunity for the poor who live in rural areas 5 Better opportunity for the poor who live in urban areas 6 Better employment opportunities for young people 7 Better employment opportunities for women 8 Greater access to micro-finance for the poor 9 Greater voice and participation for citizens to help ensure greater accountability 10 Consistent economic growth 11 More reliable social safety net 12 Greater equity of fiscal policy 13 Education and training that better ensure job opportunity 14 Better quality public services 15 Other (please specify):_____________________________________ A5. Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem or not a problem at all in Mauritius? (Select only ONE response) 1 A very big problem 2 A moderately big problem 3 A small problem 4 Not a problem at all 5 Don’t know A6. In your view, is global climate change a very serious problem, somewhat serious, not too serious, or not a problem? (Select only ONE response) 1 A very serious problem 2 A somewhat serious problem 3 Not too serious problem 4 Not a problem 5 Don’t know 137 World Bank Group Country Opinion Survey 2015: Mauritius SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B1. How familiar are you with the work of the World Bank Group in Mauritius? 1 2 3 4 5 6 7 8 9 10 Not familiar at all Extremely familiar B2. Overall, please rate your impression of the World Bank Group’s effectiveness in Mauritius. 1 2 3 4 5 6 7 8 9 10 Not effective at Very effective Don't know all B3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Mauritius solve its most complicated development challenges? 1 2 3 4 5 6 7 8 9 10 To no degree at To a very Don't know all significant degree B4. When thinking about how the World Bank Group can have the most impact on development results in Mauritius, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Mauritius? (Choose no more than THREE) 1 Disaster management 18 Equality of opportunity (i.e., equity) 2 Education 19 Communicable/non-communicable diseases 3 Crime and violence 20 Private sector development 4 Urban development 21 Information and communications technology 5 Transport (e.g., roads, bridges, transportation) 22 Water and sanitation 6 Agricultural development 23 Food security 7 Global/regional integration 24 Climate change (e.g., mitigation, adaptation) 8 Energy 25 Natural resource management (e.g., oil, gas, mining) 9 Gender equity 26 Poverty reduction 10 Foreign direct investment 27 Regulatory framework Public sector governance/reform (i.e., government Blue economy (i.e., creating jobs, building up social 11 effectiveness, public financial management, public 28 capital, and rising income while saving the expenditure, fiscal system reform) environment) 12 Trade and exports 29 Job creation/employment 13 Health 30 Economic growth 14 Rural development 31 Law and justice (e.g., judicial system) 15 Tourism 32 Anti corruption 16 Financial markets Social protection (e.g., pensions, targeted social 33 17 Environmental sustainability assistance) 138 World Bank Group Country Opinion Survey 2015: Mauritius SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B5. When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Mauritius? Greatest Value Second Greatest Value (Choose only ONE) (Choose only ONE) 1 Convening/facilitating 2 Data 3 Policy advice, studies, analyses 4 Financial resources 5 Capacity development 6 Technical assistance 7 Mobilizing third party financial resources 8 Donor coordination Linkage to non-Bank expertise (i.e., South-South 9 knowledge sharing) 10 Other (please specify): ________________________ How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Mauritius? (If you have NO exposure to/experience in any of the areas listed below, please respond “Don’t know”) Not effective Very Don't at all effective know Project implementation (or other organizational B6 1 2 3 4 5 6 7 8 9 10 strengthening) Citizen engagement (incorporating citizens' voices B7 1 2 3 4 5 6 7 8 9 10 into development) Policy design (for clarity and better incentives to B8 1 2 3 4 5 6 7 8 9 10 achieve development goals) When thinking about how to improve capacity building in Mauritius to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (If you have NO exposure to/experience in any of the areas listed below, please respond “Don’t know”) Not important Very Don't at all important know Project implementation (or other organizational B9 1 2 3 4 5 6 7 8 9 10 strengthening) Citizen engagement (incorporating citizens' voices B10 1 2 3 4 5 6 7 8 9 10 into development) Policy design (for clarity and better incentives to B11 1 2 3 4 5 6 7 8 9 10 achieve development goals) 139 World Bank Group Country Opinion Survey 2015: Mauritius SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B12. Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Mauritius? (Choose no more than TWO) 1 Arrogant in its approach 2 Not client focused 3 The credibility of its knowledge/data 4 World Bank Group’s processes too complex 5 Not willing to honestly criticize policies and reform efforts in the country 6 Staff too inaccessible 7 Not exploring alternative policy options 8 Not collaborating enough with stakeholders outside the Government 9 Its advice and strategies do not lend themselves to practical problem solving 10 Not enough public disclosure of its work 11 Too influenced by developed countries 12 Imposing technocratic solutions without regard to political realities 13 World Bank Group’s processes too slow (e.g., too bureaucratic in its operational policies and procedures) 14 Not aligned with other donors’ work 15 Not aligned with country priorities 16 Not adequately sensitive to political/social realities in Mauritius 17 Other (please specify): __________________________________________________ 18 Don’t know B13. Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Mauritius? (Choose no more than TWO) 1 Trust Fund management 2 Knowledge products/services (analytical work, studies, surveys, etc.) 3 Investment lending (financing specific projects) 4 Technical assistance (advice, best practice, international experience, etc.) 5 Capacity development 6 Policy based lending / budget support to the Government 7 Multi-sectoral approaches 8 Other (please specify): __________________________________________________ 9 Don’t know B14. To what extent do you believe that the World Bank Group’s work and support help the poorest in Mauritius? (Select only ONE response) 1 To a fully sufficient degree 2 To a somewhat sufficient degree 3 To a somewhat insufficient degree 4 To a very insufficient degree 5 Don’t know 140 World Bank Group Country Opinion Survey 2015: Mauritius SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B15. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) 1 Academia/think tanks/research institutes 7 NGOs/Community Based Organizations (CBOs) 2 Donor community 8 Youth/university groups 3 Media 9 Beneficiaries 4 Local Government 10 Foundations 5 Private sector 11 Other (please specify): _____________________ 6 Parliament 12 Don’t know To what extent do you agree with the following statements about the World Bank Group’s work in Mauritius? Strongly Strongly Don't disagree agree know Overall the World Bank Group currently plays a B16 1 2 3 4 5 6 7 8 9 10 relevant role in development in Mauritius The World Bank Group’s work is aligned with what I B17 1 2 3 4 5 6 7 8 9 10 consider the development priorities for Mauritius The World Bank Group supports programs and B18 1 2 3 4 5 6 7 8 9 10 strategies that are realistic for Mauritius The World Bank Group treats clients and B19 1 2 3 4 5 6 7 8 9 10 stakeholders in Mauritius with respect To what extent is the World Bank Group an effective development partner in Mauritius, in terms of each of the following? To no To a very Don't degree at significant know all degree B20 Responsiveness 1 2 3 4 5 6 7 8 9 10 Flexibility (in terms of the institution’s products and B21 1 2 3 4 5 6 7 8 9 10 services) Flexibility (in terms of changing country B22 1 2 3 4 5 6 7 8 9 10 circumstances) B23 Being inclusive 1 2 3 4 5 6 7 8 9 10 B24 Openness (sharing data and other information) 1 2 3 4 5 6 7 8 9 10 B25 Staff accessibility 1 2 3 4 5 6 7 8 9 10 B26 Straightforwardness and honesty 1 2 3 4 5 6 7 8 9 10 Ease of access to the people at the World Bank B27 Group who are making decisions important to my 1 2 3 4 5 6 7 8 9 10 work B28 Collaboration with civil society 1 2 3 4 5 6 7 8 9 10 B29 Collaboration with the Government 1 2 3 4 5 6 7 8 9 10 Collaboration with other donors and development B30 1 2 3 4 5 6 7 8 9 10 partners B31 Collaboration with the private sector 1 2 3 4 5 6 7 8 9 10 The speed in which it gets things accomplished on B32 1 2 3 4 5 6 7 8 9 10 the ground B33 Being a long-term partner 1 2 3 4 5 6 7 8 9 10 141 World Bank Group Country Opinion Survey 2015: Mauritius SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B34. To be a more effective development partner in Mauritius, do you believe that the World Bank Group should have… ? (Select only ONE response) The current level of local presence More local presence Less local presence Don't know is adequate B35. When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) 1 The World Bank Group does not do adequate follow through/follow-up 2 Poor donor coordination 3 The World Bank Group is not sensitive enough to political/social realities on the ground 4 Lack of/inadequate levels of capacity in Government 5 There is not an adequate level of citizen/civil society participation 6 The World Bank Group works too slowly 7 The Government works inefficiently 8 Political pressures and obstacles 9 Reforms are not well thought out in light of country challenges 10 Other (please specify): ________________________________________ 142 World Bank Group Country Opinion Survey 2015: Mauritius SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C1. In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Mauritius? Not important Very Don't at all important know 1 Anti corruption 1 2 3 4 5 6 7 8 9 10 2 Information and communications technology 1 2 3 4 5 6 7 8 9 10 3 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10 4 Crime and violence 1 2 3 4 5 6 7 8 9 10 5 Law and justice (e.g., judicial system) 1 2 3 4 5 6 7 8 9 10 6 Urban development 1 2 3 4 5 6 7 8 9 10 7 Environmental sustainability 1 2 3 4 5 6 7 8 9 10 8 Regulatory framework 1 2 3 4 5 6 7 8 9 10 9 Communicable/non-communicable diseases 1 2 3 4 5 6 7 8 9 10 10 Poverty reduction 1 2 3 4 5 6 7 8 9 10 11 Gender equity 1 2 3 4 5 6 7 8 9 10 12 Private sector development 1 2 3 4 5 6 7 8 9 10 13 Foreign direct investment 1 2 3 4 5 6 7 8 9 10 14 Water and sanitation 1 2 3 4 5 6 7 8 9 10 15 Trade and exports 1 2 3 4 5 6 7 8 9 10 16 Economic growth 1 2 3 4 5 6 7 8 9 10 17 Energy 1 2 3 4 5 6 7 8 9 10 18 Disaster management 1 2 3 4 5 6 7 8 9 10 Public sector governance/reform (i.e., government 19 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10 expenditure, fiscal system reform) 20 Job creation/employment 1 2 3 4 5 6 7 8 9 10 21 Financial markets 1 2 3 4 5 6 7 8 9 10 22 Equality of opportunity (i.e., equity) 1 2 3 4 5 6 7 8 9 10 23 Health 1 2 3 4 5 6 7 8 9 10 24 Rural development 1 2 3 4 5 6 7 8 9 10 25 Global/regional integration 1 2 3 4 5 6 7 8 9 10 26 Food security 1 2 3 4 5 6 7 8 9 10 27 Education 1 2 3 4 5 6 7 8 9 10 Social protection (e.g., pensions, targeted social 28 1 2 3 4 5 6 7 8 9 10 assistance) 29 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10 30 Agricultural development 1 2 3 4 5 6 7 8 9 10 31 Natural resource management (e.g., oil, gas, mining) 1 2 3 4 5 6 7 8 9 10 32 Tourism 1 2 3 4 5 6 7 8 9 10 Blue economy (i.e., creating jobs, building up social 33 capital, and rising income while saving the 1 2 3 4 5 6 7 8 9 10 environment) 143 World Bank Group Country Opinion Survey 2015: Mauritius SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C2. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Mauritius? (If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know”) Not effective Very Don't at all effective know 1 Anti corruption 1 2 3 4 5 6 7 8 9 10 2 Information and communications technology 1 2 3 4 5 6 7 8 9 10 3 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10 4 Communicable/non-communicable diseases 1 2 3 4 5 6 7 8 9 10 5 Poverty reduction 1 2 3 4 5 6 7 8 9 10 6 Private sector development 1 2 3 4 5 6 7 8 9 10 7 Water and sanitation 1 2 3 4 5 6 7 8 9 10 8 Trade and exports 1 2 3 4 5 6 7 8 9 10 9 Economic growth 1 2 3 4 5 6 7 8 9 10 10 Energy 1 2 3 4 5 6 7 8 9 10 11 Disaster management 1 2 3 4 5 6 7 8 9 10 Public sector governance/reform (i.e., government 12 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10 expenditure, fiscal system reform) 13 Health 1 2 3 4 5 6 7 8 9 10 14 Global/regional integration 1 2 3 4 5 6 7 8 9 10 15 Education 1 2 3 4 5 6 7 8 9 10 Social protection (e.g., pensions, targeted social 16 1 2 3 4 5 6 7 8 9 10 assistance) C3. Where are the World Bank Group’s decisions made primarily that support the program in Mauritius? (Select only ONE response) 1 At the Headquarters (in Washington D.C.) 2 In the country 3 Don’t know 144 World Bank Group Country Opinion Survey 2015: Mauritius SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C4. To what extent does the World Bank Group’s work help to achieve development results in Mauritius? 1 2 3 4 5 6 7 8 9 10 To no degree at To a very Don't know all significant degree To what extent do you agree with the following statements about the World Bank Group in Mauritius? Strongly Strongly Don't disagree agree know The World Bank Group’s financial instruments (i.e., investment lending, Development Policy C5 1 2 3 4 5 6 7 8 9 10 Loan, Trust Funds, etc.) meet the needs of Mauritius The World Bank Group meets Mauritius’s C6 needs for knowledge services (e.g., research, 1 2 3 4 5 6 7 8 9 10 analysis, data, technical assistance) C7. To what extent do you believe the World Bank Group measures and corrects its work in real time in Mauritius? 1 2 3 4 5 6 7 8 9 10 To no degree at To a very Don't know all significant degree PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 145 World Bank Group Country Opinion Survey 2015: Mauritius SECTION D: THE WORLD BANK GROUP’S KNOWLEDGE WORK AND ACTIVITIES (i.e., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) D1. How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never In Mauritius, to what extent do you believe that the World Bank Group’s knowledge work and activities: To no To a very Don't degree at significant know all degree D2 Are timely 1 2 3 4 5 6 7 8 9 10 Include appropriate level of stakeholder D3 1 2 3 4 5 6 7 8 9 10 involvement during preparation D4 Lead to practical solutions 1 2 3 4 5 6 7 8 9 10 Are accessible (well written and easy to D5 1 2 3 4 5 6 7 8 9 10 understand) Are source of relevant information on global D6 1 2 3 4 5 6 7 8 9 10 good practices D7 Are adequately disseminated 1 2 3 4 5 6 7 8 9 10 D8 Are translated enough into local language 1 2 3 4 5 6 7 8 9 10 Are adaptable to Mauritius’s specific D9 development challenges and country 1 2 3 4 5 6 7 8 9 10 circumstances D10. Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country? 1 2 3 4 5 6 7 8 9 10 Not significant at all Very significant Don't know D11. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 1 2 3 4 5 6 7 8 9 10 Very low technical Very high technical Don't know quality quality 146 World Bank Group Country Opinion Survey 2015: Mauritius SECTION E: WORKING WITH THE WORLD BANK GROUP To what extent do you agree/disagree with the following statements? Strongly Strongly Don't disagree agree know The World Bank Group disburses funds E1 1 2 3 4 5 6 7 8 9 10 promptly The World Bank Group effectively monitors E2 and evaluates the projects and programs it 1 2 3 4 5 6 7 8 9 10 supports The World Bank Group’s approvals and E3 1 2 3 4 5 6 7 8 9 10 reviews are done in a timely fashion The World Bank Group’s “Safeguard Policy” E4 1 2 3 4 5 6 7 8 9 10 requirements are reasonable The World Bank Group’s conditions on its E5 1 2 3 4 5 6 7 8 9 10 lending are reasonable The World Bank Group takes decisions quickly E6 1 2 3 4 5 6 7 8 9 10 in Mauritius Working with the World Bank Group increases E7 1 2 3 4 5 6 7 8 9 10 Mauritius’s institutional capacity Where country systems (e.g., procurement, financial management, etc.) are adequate, the E8 1 2 3 4 5 6 7 8 9 10 World Bank Group makes appropriate use of them The World Bank Group provides effective E9 implementation support (i.e., supervision of 1 2 3 4 5 6 7 8 9 10 projects) E10. To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public partnerships in Mauritius? 1 2 3 4 5 6 7 8 9 10 To a very significant To no degree at all Don't know degree E11. Which of the following best describes the way the World Bank Group operates in Mauritius? (Select only one response) 1 The World Bank Group takes too much risk in Mauritius 2 The World Bank Group does not take enough risk in Mauritius 3 The World Bank Group’s approach to risk is appropriate 4 Don’t know E12. Which of the following best describes the WBG’s support in Mauritius? (Select only one response) The World Bank Group is sufficiently selective and focuses on the most important development challenges in 1 Mauritius The World Bank Group is not sufficiently selective in Mauritius, and it is involved in too many areas of 2 development 3 Don’t know 147 World Bank Group Country Opinion Survey 2015: Mauritius SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN MAURITIUS F1. Which of the following SHOULD the World Bank Group do to make itself of greater value in Mauritius? (Choose no more than TWO) 1 Improve the competitiveness of its financing compared to markets (e.g., cost, timeliness, other terms) 2 Ensure greater selectivity in its work 3 Offer more innovative financial products 4 Reach out more to groups outside of Government 5 Work faster 6 Improve the quality of its experts as related to Mauritius’s specific challenges 7 Provide more adequate data/knowledge/statistics/figures on Mauritius’s economy 8 Offer more innovative knowledge services 9 Collaborate more effectively with Government clients (e.g., national, state, local) 10 Increase the level of capacity development in the country 11 Reduce the complexity of obtaining World Bank Group financing 12 Other (please specify): ______________________________________________ F2. When considering the combination of services that the World Bank Group offers in Mauritius, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Mauritius? (Select only ONE response) 1 Financial services 2 Knowledge products 3 Convening services 4 None of the above 5 The combination is appropriate for Mauritius 6 Don’t know 148 World Bank Group Country Opinion Survey 2015: Mauritius SECTION G: COMMUNICATION AND INFORMATION SHARING G1. How do you get most of your information about economic and social development issues in Mauritius? (Choose no more than TWO) 1 Periodicals 6 International television 2 International newspapers 7 Local newspapers 3 Local radio 8 Internet 4 International radio 9 Social media (blogs, Facebook, Twitter, YouTube, Flickr) 5 Local television 10 Other (please specify): ___________________ G2. How would you prefer to obtain information from the World Bank Group? (Choose no more than TWO) Direct contact with World Bank Group (i.e., 1 5 World Bank Group’s website face to face meetings/discussions) 2 e-Newsletters 6 Social media (blogs, Facebook, Twitter, YouTube, Flickr) World Bank Group’s seminars/workshops/ 3 7 Mobile phones conferences World Bank Group’s publications and other 4 8 Other (please specify): ___________________ written materials Are you aware of the World Bank Group’s Access to Information Policy under which the G3 Yes No Bank will now disclose any information in its possession that is not on a list of exceptions? Have you requested information from the World Bank Group on its activities in the past G4 Yes No year? (If YES please go to Question G5; if NO please go to G6) G5 Were you able to obtain this information? Yes No G6 Do you have access to the Internet? Yes No G7 Do you use/have you used the World Bank Group website? Yes No Do you currently consult the World Bank Group social media sites (e.g., blogs, Facebook, G8 Yes No Twitter, YouTube, Flickr)? G9. Which Internet connection do you use primarily when visiting a World Bank Group website? 1 High speed/WiFi 2 Dial-up Please rate how much you agree with the following statements. Strongly Strongly Don't disagree agree know I find the World Bank Group’s websites easy to G10 navigate. (Only answer if you have used a World Bank 1 2 3 4 5 6 7 8 9 10 Group website) I find the information on the World Bank Group’s G11 websites useful. (Only answer if you have used a World 1 2 3 4 5 6 7 8 9 10 Bank Group website) The World Bank Group’s social media channels (e.g., G12 blogs, Facebook, Twitter, YouTube, Flickr) are valuable 1 2 3 4 5 6 7 8 9 10 sources of information about the institution When I need information from the World Bank Group I G13 know how to find it (e.g., whom to call, where to reach 1 2 3 4 5 6 7 8 9 10 them, etc.) The World Bank Group is responsive to my information G14 1 2 3 4 5 6 7 8 9 10 requests and inquiries 149 World Bank Group Country Opinion Survey 2015: Mauritius SECTION H: BACKGROUND INFORMATION H1. Which of the following best describes your current position? (Select only ONE response) 1 Office of the President, Prime Minister 11 NGO/Community Based Organization 2 Office of Minister 12 Media (press, radio, TV, web, etc.) Independent Government Institution (i.e., Regulatory 3 Office of Parliamentarian 13 Agency, Central Bank/oversight institution) Employee of a Ministry, Ministerial 4 14 Trade Union Department or Implementation Agency Project Management Unit (PMU) overseeing implementation of project/ 5 15 Faith-Based Group Consultant/Contractor working on World Bank Group supported project/program 6 Local Government Office or Staff 16 Youth Group 7 Bilateral/Multilateral Agency 17 Academia/Research Institute/Think Tank 8 Private Sector Organization 18 Judiciary Branch 9 Private Foundation 19 Other (please specify): ________________________ 10 Financial Sector/Private Bank H2. Please identify the primary specialization of your work. (Select only ONE response) 1 Water 12 Gender 2 Social protection and labor 13 Transport and ICT 3 Fragility, conflict and violence 14 Urban, rural, and social development 4 Environment and natural resources 15 Governance 5 Public-private partnerships 16 Poverty 6 Education 17 Jobs 7 Health, nutrition, and population 18 Agriculture 8 Energy and extractives 19 Climate change 9 Macroeconomics and fiscal management 20 Generalist (specialized in multiple sectors) 10 Trade and competitiveness 21 Other (please specify): ____________________ 11 Finance and markets H3. Which one of the following best describes your level of interaction with the World Bank Group (IBRD, IFC, or MIGA) in your country? (Select only ONE response) 1 I currently collaborate with the World Bank Group 2 I have previously collaborated with the World Bank Group 3 Both of the above (I currently collaborate and previously have collaborated with the World Bank Group) 4 I have never collaborated with the World Bank Group H4. Which of the following agencies of the World Bank Group do you primarily engage with in Mauritius? (Select only ONE response) 1 The World Bank (IBRD) 2 The International Finance Corporation (IFC) 3 The Multilateral Investment Guarantee Agency (MIGA) 4 Other (please specify):___________________________ 150 World Bank Group Country Opinion Survey 2015: Mauritius SECTION H: BACKGROUND INFORMATION H5. Do your projects involve both the World Bank and the IFC? (If YES please go to Question H6; If NO please go to H7) 1 Yes 2 No H6. If yes, what was your view of how the two institutions work together in Mauritius? (Select only ONE response) 1 The two institutions work well together 2 The way the two institutions work together needs improvement 3 The two institutions do not work well together 4 Don’t know H7. Which of the following describes most of your exposure to the World Bank Group in Mauritius? (Choose no more than TWO) 1 Observer (i.e., follow in media, discuss in informal conversations, etc.) 2 Use World Bank Group reports/data 3 Engage in World Bank Group related/sponsored events/activities 4 Collaborate as part of my professional duties 5 Use World Bank Group website for information, data, research, etc. H8. What’s your gender? 1 Female 2 Male H9. Which best represents your geographic location? 1 Port Louis 2 Black River 3 Pamplemousses 4 Rivière Du Rempart 5 Flacq 6 Moka 7 Grand Port 8 Savanne 9 Beau Bassin/Rose Hill 10 Quatre Bornes 11 Vacoas/Phoenix 12 Curepipe Thank you for completing the survey! 151