www.pwc.com/Consulting Task C: Supporting Electricity Sector Reform Deliverable 2.4: ERP system Review Strictly private and confidential 29 October 2017 ERP system review is the fourth and final part of the Institutional development phase of Task C Task C project plan 1 2 3 4 5 Financial performance Customer service Project set-up / Institutional Review and final assessment & performance Inception report Development report financial models improvement 1.1 2.1 Strategy for 3.1 4.1 Improving financial 5.1  Tariff framework Findings review and Data collection institutional performance of  development review final report customer service 1.2 Methodology, team  2.2Process mapping & 3.2 Tariff structure 4.2 and approach identification of gaps Improving technical set-up and reform validation in staff, skills, performance pathway perform. 2.3 3.3 Manpower / org. Tools (excel model) rationalization review & Trainings 2.4 ERP System review 6 Workshop & Training 7 PMO (progress reporting) Task C: Supporting Electricity Sector Reform 2 The ERP system review intends to perform a review of the current ERP system in terms of functional coverage and identify a set of actionable recommendations Activity context and objectives Our understanding of GECOL IT infrastructure Document objectives and Scope of Work • As per our understanding from IT • Perform a review of the existing ERP system department, Data Center components are old in terms of functional coverage of business and obsolete. processes in order to recommend ways of • Training is requires on different levels to making it more effective. ensure unified understanding of the systems. • Assess and describe key gaps in the MIS • Performance of systems is degraded. system and we will provide recommendations on possible actions to improve its integration • GECOL network requires review and upgrade of MIS with other systems at certain points. • Identify possible requirements for the • Technical training for IT department to be integration of the ERP system with other able to follow standards. technical information systems. • Some bugs and integration requirements needs to be addressed. Task C: Supporting Electricity Sector Reform 3 To perform the ERP system review we have followed a four steps approach High-level approach Task C Phase 2 GECOL Institutional development Task C Step 2.4 ERP system review Current ERP Identification of Evolution / Action Plan, Data system baseline benefits, gaps and Improvements benefits & Budget collection (current list of Approach / issues recommendations estimate functionalities) Methodology Due to the impossibility to work on-site with GECOL IT, Phone interviews with GECOL IT department / specialists data collection has been organized through a questionnaire Task C: Supporting Electricity Sector Reform 4 Data collection To start with, we designed a questionnaire focused at understanding the functionalities of each module/sub-modules together with another set of questions and information necessary to evaluate the ERP system Questionnaire overview Functionality per Missing Problems Suggestions module/sub-module In addition to functionality matrix to the left hand side we included questions covering the General Ledger following points on each module:- Accounts Payable • Functionality of each module in numbers and listing Accounts Receivable of each function and report. Fixed Assets • Flexibility on enquiring on data and reporting. • Additional tools for producing extra reports as Budget needed. HR • Integration between modules. Payroll • Business intelligence tools Purchasing • Approval levels and authorization matrix. Inventory • Accuracy and stability of the module. Enterprise Asset • Skills of functional and technical team in IT Management department. • Training requirements for specialized ERP and Billing system (CSS) billing modules. Task C: Supporting Electricity Sector Reform 5 Data collection In the data collection activities 6 GECOL departments were involved (through questionnaires, phone calls or interactive interviews) Overview of data inputs owners within GECOL targeted Questionnaire Departments Involved Phone call 1. Consumer Service Interactive session in Tunis 2. Procurement & Warehouse 3. Financial Affairs 4. HR & Communications 5. Transmission (G/T/D) Departments (EAM) 6. ICT Task C: Supporting Electricity Sector Reform 6 Data collection Eventually the data collection could only be partially completed – The present report has thus been built on a number of assumptions (where data is missing) Questionnaire check-list / overview of data availability Module/Sub-module Feedback received on functionality General Ledger No list of functionality provided. Accounts Payable Accounts Receivable Fixed Assets Budget HR Payroll Purchasing Provided. Inventory Enterprise Asset Management Provided. Billing system (CSS) No list of functionality provided. Task C: Supporting Electricity Sector Reform 7 Current ERP system baseline Data analysis highlighted that GECOL MIS today comprises an ERP system made of 4 modules and 11 sub-modules, connected to a main billing system (INDRA) Current GECOL MIS 2- LOGISTICS 3- HUMAN ENTERPRISE RESOURCE AND ASSET IFS ERP MODULE PAYROLL MODULE MANAGEMENT  Inventory  Work Order With 4 main modules  HR Management and 11 submodules  Purchasing  Payroll  Maintenance 1- FINANCE MODULE  Accounts  Fixed Assets Payable  General Ledger  Accounts  Budgeting Receivables  Billing System ERP MAIN MODULE ERP SUB MODULE INDRA BILLING SYSTEM Task C: Supporting Electricity Sector Reform 8 Current ERP system baseline GECOL today has only limited IFS ERP functionalities installed (4 mod. and 11 sub-modules vs. a total of 11 modules and 83 sub-modules possible) Overview of IFS ERP full functionalities :Sub module Installed in GECOL :Module Installed in GECOL ERP Sub-modules Modules 1 2 3 4 Task C: Supporting Electricity Sector Reform 9 Identification of benefits, gaps and issues From the baseline assessment, we have identified a number of issues to be considered by GECOL going forward Summary of ERP issues identified Area Focus Key issues identified IFS ERP Ensure billing revenue has been recognized and reflected in GL through reconciliation between billing modules Finance and GL. Logistics Minor bugs and modification required. Enterprise Asset Minor bugs when delivery installed. Training and awareness is required. Management Human resources Validity of data and ensuring completeness and accuracy. and payroll Utilize document management in IFS to be able to save all employee documents. INDRA Further discussion required to cover: Billing rollout shrink from 70% in 2011 to Tripoli and cities around Billing system it as of now. So how the other regions issue bills and integrated with GL Integration of IFS ERP module & various Some Integration requirements between EAM and other modules. Explain in slide 18 INDRA integration systems IT Data Center require further assessment and upgrade/replace for many of it’s components. infrastructure IT infrastructure Quick wins through fixing network break points 11 Identification of benefits, gaps and issues | Finance The finance module generally exceeded expectations but needs training across the regions and no evidence of cash flow management functionalities GECOL IFS ERP module assessment Reporting: • IFS standard reports. Benefits: • Crystal reports. • Finance modules gives GECOL a • Quick reports comprehensive view of the business Budget management from a variety of perspectives • Budgeting. • It helps GECOL to gather and 1 1 2 5 • Periodical Cost consolidate financial events from all 2 Allocation. modules/submodules within the 10 3 • Simplifies handling of the supplier 3 invoices and payment processes. IFS Finance Modules 4 4 Gaps: Fixed Assets: • No evidence of cash flow management • Maintain asset General Ledger 5 register • Chart of accounts. • Bank econciliation. 6 5 • Year End process 6 Key issues: • External files to GL Accounts payable • Project Accounting • Accounting allocations for purchasing. • Additional training required for users Accounts receivables • Accounting of purchase in the four regions • Customer payment. charges. • Finance respond that the functionality • Customer Invoice. • Automatic supplier payment exceeds expectations • Netting Billing Invoice. proposal • Pro Forma Invoice. • Netting Billing Invoice • Supplier Invoice. Task C: Supporting Electricity Sector Reform 12 Identification of benefits, gaps and issues | Logistics For logistics, some problems and modifications needs have been highlighted by client’s feedbacks. Also Client highlighted stability of organization GECOL IFS ERP module assessment Warehousing Benefits: • Receipts • Manage Material in Work Order • Enable GECOL streamline the procurement • Counting administration, creation and monitoring • Inventory Re-Ordering. • Manage the entire warehousing process from goods • Establish and maintain supplier data receipt to point of issue • Establish and maintain parts data Gaps: • - 1 2 3 Key issues: • Some problems and modifications highlighted in Client feedback such as (transit transaction divided Logistics module – sub listing of chart of accounts, responsibility centers..etc..) Purchasing • Review and Update of basic data is required such as Prepare Purchase (inventory parts, locations, authorization rules • 7 • Request for quotation inventory scrapping ….etc. ) . • Manage purchase Reporting: • Supplier blanker • Roll out and link to other locations and stores. • IFS standard reports. • Handle Material • Crystal reports. 8 • Training and awareness on the system functionality Requisition 10 • Quick reports is required. 9 • System requires upgrade. • More details on functionality needed. Task C: Supporting Electricity Sector Reform 13 Identification of benefits, gaps and issues | Enterprise asset management The Enterprise asset management, Some integration requirement in addition to training GECOL IFS ERP module assessment Benefits: Work order Management • Manage schedules for regular preventive • Work request maintenance. • Work Permit • Organize and prepare all kinds of tasks in a facility. Also scheduling tasks according to GECOL maintenance parameters, such as machine condition, specific events,etc. 1 2 1 5 • Work Order management, reporting of GECOL 2 3 10 maintenance operations. 3 Key issues: IFS EAM Modules Maintenance • Some bugs raise when delivery installed 4 • Equipment admin • Some additional integrations requirements such as: • Preventive maintenance 1. Logistics: when we purchasing Materials Reporting: • Predictive maintenance 5 requisition from the WO is not active. • IFS standard reports. 2. HR: when we need to allocate Employee's to the 6 • Crystal reports. • Quick reports WO scheduling is not active to show if employee on leave or available. 3. Financial: we need a Role in Financial module to give access to WO Planner to do time-report • Further training and awareness of the system is required. Task C: Supporting Electricity Sector Reform 14 Identification of benefits, gaps and issues | Human resources and payroll For HR and payroll, GECOL needs to ensure the validity, completeness and accuracy of the data GECOL IFS ERP module assessment Benefits: • Saves the time and money by helping GECOL manage the Payroll company’s most valuable resources cost-effectively • Issue pay slips • Makes it easier for GECOL to simplify the hiring of new • Equipment admin employees by supporting all hiring processes from the • Preventive maintenance personnel requisition to the final transfer of data to the employee file. • Allows GECOL to conveniently map position and 1 2 organization structures within your company into the system 1 5 2 10 3 Gaps: 3 • Utilize document management in IFS to be able to save all employee documents. IFS HR & Payroll Modules Key issues: 4 Human Resources • Many requirements related to set up sites, deduction types. • Candidate Register Reporting: Or changes of sites names. • Process Candidate information 5 • IFS standard • Standardize prompts names of fields in both languages • 6 Create employee master file reports. Arabic and English to avoid miss use. • Crystal reports. • Increase the size of certain fields to allow enough space for • Manage employee master file employee • Quick reports • Employee benefits all the information needs to be stored. • Time attendance • Allow modification on roles so GECOL can add or remove • Administer working hours screens from roles. • Manage Employee working hours • Training and awareness of the system functionality required • Maintain annual leaves records • Validity of data and ensuring completeness and accuracy. • Employee document management. Such as Emp ID, No, needs to cleaned and corrected. • No additional functionality requirement raised by the client. Task C: Supporting Electricity Sector Reform 15 Identification of benefits, gaps and issues | Billing system For billing, GECOL has installed INDRA, a software solution implemented in over 140 electricity companies worldwide GECOL billing software provider overview • Indra offers proprietary solutions and high value- added services for electricity generation and to support the distribution and sales activities of utilities companies Indra solution have been implemented in more than 140 electricity, water and gas companies in over 30 countries including : • AFRICA ONEE (Morocco) • EDM (Mozambique) • UMEME (Uganda) • KPLC (Kenya) • ECG (Ghana) • ZESCO (Zambia) • ENEO (Cameroon) • KETRACO (Kenya) • ZETDC (Zimbabwe) • EEPCO (Ethiopia) • RAWEC (Saudi Arabia) • GECOL (Libya) • NCWSC (Kenya) • ESCOM (Malawi) • KENGEN (Kenya) Indra has nine energy centers of excellence on four continents, they develop innovative business solutions to address the challenges and opportunities that are emerging in the energy and utilities industries Task C: Supporting Electricity Sector Reform 16 Identification of benefits, gaps and issues | Billing system For INDRA, billing revenues needs to be recognized and reflected in GL through reconciliation INDRA billing functionalities assessment Producing bills Benefits: Posting to IFS ERP • Completeness and accuracy of recording utility company revenue 1 2 1 5 • Accurate invoicing based on meter 2 33 10 readings and current rate. 3 Paying bills(AR) • Integrates with third party ERP 3 • Cash solutions such as IFS ERP. • Bank Check INDRA billing • Preauthorize bank 4 • Preauthorize salary ( GECOL 4 Metering system. employee) • Clearance, LYD pre-paid card 5 • Netting ( institutional clients) Key issues: • Ensure billing revenue has been 6 recognized and reflected in GL through reconciliation between billing General Accounts Ledger receivables Payroll and GL • Further training for the users needed. IFS ERP • Further discussion required to cover: Billing rollout shrink from 70% in 2011 to Tripoli only as of now. So how the other regions issue bills and integrated with GL Indra Billing Task C: Supporting Electricity Sector Reform 17 Identification of benefits, gaps and issues | Systems integration In terms of integration, minor integration requirements have been identified, especially within IFS ERP modules Integration assessment Benefits: Integration between IFS modules: • Data in real time: Interfaces always lead to a time lag. Therefore a situation can have  Generation of pay slips through HR and Payroll and posting to GL changed during the transfer from one system module. to the other without the user noticing.  Link between work orders and HR through employee master file. Working in a uniform solution with real time date minimizes this risk.  Posting of suppliers invoices and payments between Purchasing • Helps and ensures homogenous IT systems and payables. Also integration with logistics. and environment which reduce cost to  Integration between AR and GL by posting GL entries. maintain the IT and creates value through cost efficiency. Key issues: Integration between IFS ERP & INDRA BILLING: Minor integration requirements to be reviewed such as  Generation of outstanding receivables and collection between • EAM and logistics: Activation of purchasing billing and AR. Materials requisition from the WO • EAM and HR: Allocation of Employee's to  Posting end of day totals of revenue and payments from billing the WO scheduling needs to be activated to GL. • EAM and Financial: a Role in Financial  Creating deduction of salaries in Payroll based on generated module needed to give access to WO bills from Billing system(Only for GECOL employees). Planner to do time-report Task C: Supporting Electricity Sector Reform 18 Identification of benefits, gaps and issues | IT infrastructure From the assessment of the IT infrastructure, a number of improvement areas in environment and communication have been highlighted … High-level IT infrastructure assessment (1/2) Through discussions with GECOL IT team we noticed the equipment of the data centres has been purchased in 2006 and some equipment has been purchased later before 2011 which means data centre equipment is old and depreciated. The whole environment of the IT infrastructure requires further detailed assessment as per the below points: Environment - Security and controlled access: The data centre is located within GECOL secured camp that is used to be a control centre and is controlled by security 1• GECOL to consider upgrade/ guards, access are restricted by GECOL ID cards. Its also equipped with CCTV replacement of servers, Data system and fire system extinguisher. Center components. - Power supply: The data centre is connected to the grid and a backup diesel generator . It has also a UPS system but stopped working since 2012. - Cooling: The centre is equipped with A/C system but with no remote GECOL to restore the UPS system 2 monitoring. In case of system heats up then the centre will automatically due to its importance shutdown. Communication The branches are connected to the data centre through 3 types of communications 3• Solid communication system. media: Fiber network to replace other communications media whenever - Fiber Optic (most commonly) which is OPGW cables on GECOL electricity available. network - Microwave - WIFI (less commonly) Task C: Supporting Electricity Sector Reform 19 Identification of benefits, gaps and issues | IT infrastructure … As well as in hardware (where GECOL needs to up-grade its servers) and governance High-level IT infrastructure assessment (2/2) Hardware - The centre includes 2 types of servers ◦ IBM servers which mainly are used by the core services (INDRA billing & IFS ERP) ◦ DELL servers which mainly are used for Active directory, email management etc. Till GECOL upgrades the 4 servers, it has to implement - The hardware was not updated or upgraded since its last instalment in 2011 SLA - There is no Service Level Agreement (SLA) for the servers and maintenance is done on ad hock bases. - There is no disaster recovery system but redundancy is available. Governance Governance require further assessment ( Policy, Procedures, - No written policies and procedures for the center 5 Incident management,, Business Continuity, Disaster recovery …etc.) to be implemented by GECOL Task C: Supporting Electricity Sector Reform 20 Evolution / improvements recommendations Going forward we recommend that GECOL maintains and up-grades the IFS/ INDRA applications, adding or correcting some of their functionalities Recommendation overview Our recommendation Rationale • The system uses oracle technology, which makes the data structure • ERP systems currently in use available and modifications can be within GECOL represents one of implemented the best practice in the utilities • The system has minimum number of industry bugs and functionality meets requirements to certain extent • Our recommendation is thus to maintain the current ERP system • The system can be up-graded and to: • GECOL staff has a good knowledge of 1. Upgrade current release of the systems and can use them. application IFS/Indra • Other skills required to maintain and upgrade the system can (and shall) be 2. Add more functionality, obtained through partners and 3. Corrective and development suppliers of some functionality and • The general feedback of GECOL on integration the different modules meets or exceeds expectations Task C: Supporting Electricity Sector Reform 21 Evolution / improvements recommendations | IFS ERP For IFS ERP GECOL shall upgrade IFS with additional customization Our recommendations on ERP functionalities New o Electronic transfer of items to the purchase order especially when we have purchase order with more than functionality 100 items to be entered. o Implement cash flow management module which will help GECOL in managing cash flows more efficiently o Implement E-customer service through AR module. Which allow payment of invoices online. o Implement the employee self service (ESS) which allows employees to update their personal information such as(phone numbers, addresses, passport no etc.) and apply online for HR requests (leave, certificate) o Implement Business Intelligence (BI) module on top of ERP IFS which help in better analytics on data and Optimize help decision making. current o Allow auto reconciliation in GL module through e-access to bank information and transactions. functionalities o Use the recruitment functions which will simplify the hiring of new employees by supporting all hiring processes from the personnel requisition to the final transfer of data to the employee file inside the IFS HR o Activate the Submission of the proposals, invoices through e-procurement(portal). o Apply scheduling and resourcing in the work order /preventive maintenance to ensure utilization of existing resources and customer satisfaction through providing the service on time and enhance the overall equipment effectiveness Capabilities & o Define a corporate wide training program to ensure correct employee master data entered to the system training and then review the system calculation of leave entitlement to ensure proper leave balances. Task C: Supporting Electricity Sector Reform 22 Evolution / improvements recommendations | INDRA For the billing system GECOL shall ensure integration with metering and revenue recognition Our recommendations on billing system Optimize o Allow auto payment of bills for customers with bank accounts authorization provided. current o Allow customers to enquire online on bills and settle outstanding payments via online service. functionalities o Develop consolidation reports that shows any variances between:-  Metering and billing  Electricity consumed through metering and electricity generated and compare variances with accepted standard rates.  Comparison between revenue values generated from billing and scenario build based on electricity rate change with metering to ensure proper system calculation for bill amount with the correct electricity price. Policy & o Develop policy, procedures and functional documentation and enroll across all regions to ensure unified procedures standards. Trainings o Ensure proper utilization of system functionality through awareness and user training. Task C: Supporting Electricity Sector Reform 23 Evolution / improvements recommendations | Integration In terms of integration all GECOL requirements needs to be built into the system Our recommendations on systems integration Work orders & employees o Work in developing integration between work orders and employees which help in fixing current challenges. Rules between o Build complete rules between modules which help business integrity such as Fixed asset management orders where purchasing integrates with fixed assets and resulted JV such as depreciation automatically calculated in FA module and posted to GL. Until we reach to disposal of asset. Reporting consolidation o Work on Consolidation on reporting from different systems to ensure revenue recorded and collected. Develop integration o Develop or modify integration programs that link billing to ERP to ensure reconciliation and revenue programs recognition from billing into ERP. Task C: Supporting Electricity Sector Reform 24 Evolution / improvements recommendations | IT infrastructure In terms of IT infrastructure GECOL require further assessment to ensure complete upgrade of IT infrastructure as per the below details Our recommendations on IT infrastructure o Detailed assessment required to develop complete solution for the infrastructure which should cover all Specialist analyses aspects of the existing data center such as( Servers, Cooling, UPS, Anti Fire systems, Location, Facility, Risk mitigation, Stability, Space and environment, Physical security and access control ). Also GECOL requires disaster recovery site to ensure business continuity. Oracle up- grade o Upgrade of Oracle 10g to Oracle 12c IT infrastructure o Develop operational process and life cycle strategy strategy Consider o Work with client management to study the possibility of moving the data center to be on the cloud introduction of through co located to safe location ( At least tier 3 data center ). Ensure availability of services inside Cloud Libya by assessing and understating the current telecommunication environment. o Cloud through Colocation enables you to take advantage of high availability, greater connectivity, increased scalability and heightened security that is beyond the means of most companies to create in- house. o In the next slides we will see another type of cloud provided by IFS which IaaS and Managed cloud. Task C: Supporting Electricity Sector Reform 25 Action plan, benefits & budget estimate In summary, we recommend to deploy a 3 steps through a 30-41 months period and a total estimated budget necessary for completion of 16Mn USD High-level ERP improvement action plan, benefits and budget estimate 1 2 3 Project Fix Up-grade Add value phases Estimated 3-5 months 18-24 months 9.12 months duration • Invest in new access layer (new Proposed • Up-grade existing data center with • Fix current data centers branches, 120 nodes) (high-level) new • Introduce a new transmission media • Development of a new Disaster activities • Up-grade current ERP applications network Recovery site • Deploy ERP training program • Revise the overall IT governance Objectives / • Restore the network with more than • Provide a suitable environment for • Increase revenue and revenue expected 70 branches on the east region equipment through proper cooling consolidation by adding more 120 (resulting in having the same system and un-interrupted power supply new sites benefits as billing and ERP to be used in • Increase performance of DC, and • Ensure business continuity through these regions) ensure stability by upgrading current disaster recovery site • Achieve a robust building with certain servers and storage • Ensure future stability and proper level of protection. • Provide latest functionality with awareness of new systems or proper support on IFS ERP and modification on existing processes or INDRA – Billing through upgrade and functionality proper support. • Provide training for employees, resulting in proper use of the system and increase productivity Estimated 2 10 5 budget 16 (Mn USD) 26 Appendix / Back-up slides COULD Solutions For Cloud, IFS offers Azure (Cloud-IaaSTM and IFS Managed CloudTM ), products sold and supported globally in 140 countries Example of cloud solutions IFS Cloud – Single-tenant IaaS option that enables customers to deploy IaaS™ on IFS products on virtual servers in Microsoft Azure, rather Microsoft than in their own data center. This option is great for Azure customers who want to retain control over the application layer themselves, or who have an existing partner whom they wish to manage the IFS products for them IFS Managed Full-service, managed single tenant offering where IFS Cloud™ on manages the cloud infrastructure, operating system, Microsoft database, middleware and IFS products. This provides Azure  Azure is available in 140 countries customers with the confidence that the people who created the software are also the ones managing their  FS products are sold and supported worldwide environments, together with the scale and agility inherently through local offices and partners built into a cloud solution delivered on Microsoft Azure. IFS  Enterprise software is accessible at any time Applications has been tested and optimized to work and from any place seamlessly on Microsoft Azure. When you choose IFS  $15 billion Microsoft investment in global Managed Cloud on Microsoft Azure, you sign one contract datacenter infrastructure and IFS delivers one seamlessly integrated service – it is as  The single best option for enterprise-grade simple as that. By having IFS manage your environment, cloud services your company can leverage IFS’s expertise and the  Azure scalability removes the burden and cost economics of the cloud without needing to retain costly of unnecessary hardware skills and infrastructure. Task C: Supporting Electricity Sector Reform COULD Solutions Also INDRA currently provides billing solutions as cloud which could be considered by GECOL Example of cloud solutions • INDRA provides billing solution as cloud which require further discussion to decide on best option for GECOL • Indra billing (CSS) product road map required to identify equivalent module(s) in cloud computing Task C: Supporting Electricity Sector Reform Budget Required Estimated budget components (1/2) Data Center (1/2) Data Center (2/2) • Civil Work $600k – (3-5) months • Auxiliary components • Data Center Hardware $2.5M (6 – 8) months – Cooling system $200k • Data Center Software (4-6) weeks. – UPS $350k (in total 120KVA) – Oracle $465k that cover license + one year – Fire fighting System support ( 8CPU’s) – Access Control Both systems (300k) – Microsoft support $371k – Antivirus (Kaspersky) for three years $194k • Data Center Applications (6 – 9) months. – Citrix (1000 users) $300k for new licenses, – IFS upgrade (Professional service) $700k after first year (14-16%). – IFS Annual Support ( $960k) – INDRA Upgrade (Professional service) – INDRA Annual Support ( Assumption $1.5M) Budget Required Estimated budget components (2/2) Data Center Training $1.15M • Data Center Hardware • Application Training (10 persons per course). • Data Center Software – Finance $77k • Auxiliary components – IT $190k • Data Center Applications – HR $105k – EAM (30 persons) $240k Network $5M – CDA $154k – Logistics $81k • Core and distribution Layer (D.C. Network) – Billing(INDRA) $300k One Thousand $1M employee to be trained (5 employees on • Access Layer (new branches 120 nodes) $2.5M each center for collection – 20 employees in each session for 3 days ) • Transmission Media Network: 31 Failures will restore 70 nodes. $1.5M • IT Training for Data Center Software and Hardware.