88521 Lebanon Country Opinion Survey Report (July 2013 - June 2014) 1 The World Bank Lebanon Country Survey 2013 Table of Contents I. Objectives ...................................................................................3 II. Methodology ...............................................................................3 III. Demographics of the Sample.......................................................5 IV. General Issues Facing Lebanon ..................................................10 V. Overall Attitudes toward the World Bank .................................15 VI. Sectoral Effectiveness................................................................22 VII. How the World Bank Operates ..................................................25 VIII. World Bank Knowledge and Instruments ..................................29 IX. The Future Role of the World Bank in Lebanon .........................38 X. Communication and Openness..................................................41 XI. Appendices ................................................................................50 2 The World Bank Lebanon Country Survey 2013 I. Objectives This survey was designed to achieve the following objectives:  Assist the World Bank in gaining a better understanding of how stakeholders in Lebanon perceive the Bank;  Obtain systematic feedback from stakeholders in Lebanon regarding:  Their views regarding the general environment in Lebanon;  Their overall attitudes toward the World Bank in Lebanon;  Overall impressions of the World Bank’s effectiveness and results, knowledge work and activities, and communication and information sharing in Lebanon;  Perceptions of the World Bank’s future role in Lebanon.  Use data to help inform Lebanon country team’s strategy. II. Methodology In April-May 2013, 574 stakeholders of the World Bank in Lebanon were invited to provide their opinions on the Bank’s assistance to the country by participating in a country survey. Participants in the survey were drawn from among the office of the President/Prime Minister/Minister, the office of a Parliamentarian; a ministry, ministerial department, or implementation agency; consultants/ contractors working on World Bank-supported projects/programs; project management units (PMUs) overseeing implementation of a project; local government officials or staff; bilateral and multilateral agencies; private sector organizations; private foundations; the financial sector/private banks; NGOs; community-based organizations; the media; independent government institutions; trade unions; faith-based groups; academia/research institutes/think tanks; the judiciary branch; and other organizations. A total of 196 stakeholders participated in the survey (34% response rate). Respondents received questionnaires via courier and email and returned them accordingly. Respondents were asked about: general issues facing Lebanon; their overall attitudes toward the Bank; the World Bank’s effectiveness and results; the Bank’s knowledge work and activities; working with the World Bank; the Bank’s future role in Lebanon; and the Bank’s communication and information sharing in Lebanon. Every country that engages in the Country Survey must include specific indicator questions that will be aggregated for the World Bank’s annual Corporate Scorecard. These questions are identified throughout the survey report. A. General Issues Facing Lebanon: Respondents were asked to indicate whether Lebanon is headed in the right direction, what they thought were the top three development priorities in Lebanon, which areas would contribute most to reducing poverty and generating economic growth, and what best illustrates how “shared prosperity” would be achieved in Lebanon. B. Overall Attitudes toward the World Bank: Respondents were asked to rate their familiarity with the World Bank, the Bank’s effectiveness in Lebanon, Bank staff preparedness to help Lebanon solve its development challenges, their agreement with various statements regarding the Bank’s work, and the extent to which the Bank is an effective development partner. Respondents were asked to indicate the Bank’s greatest values, greatest weaknesses, the most effective instruments in helping reduce poverty in Lebanon, with which stakeholder groups the Bank should collaborate more, in which sectoral areas the Bank should focus most resources, to what extent the Bank should seek to influence the global development agenda, and to what reasons respondents attributed failed or slow reform efforts. 3 The World Bank Lebanon Country Survey 2013 II. Methodology (continued) C. World Bank Effectiveness and Results: Respondents were asked to rate the extent to which the Bank’s work helps achieve development results, the extent to which the Bank meets Lebanon’s needs for knowledge services and financial instruments, the extent Lebanon received value for money from the Bank’s fee-based products/services, and the Bank’s level of effectiveness across thirty three development areas, such as public sector governance/reform, social protection, job creation/employment, anti-corruption, and transport. D. The World Bank’s Knowledge: Respondents were asked to indicate how frequently they consult Bank knowledge work and activities, the areas on which the Bank should focus its research efforts and to rate the effectiveness and quality of the Bank’s knowledge work and activities, including how significant of a contribution it makes to development results and its technical quality. E. Working with the World Bank: Respondents were asked to rate their level of agreement with a series of statements regarding working with the Bank, such as the World Bank’s “Safeguard Policy” requirements being reasonable, the Bank imposing reasonable conditions on its lending, disbursing funds promptly, increasing Lebanon’s institutional capacity, and providing effective implementation support. F. The Future Role of the World Bank in Lebanon: Respondents were asked to rate how significant a role the Bank should play in Lebanon in the near future and to indicate what the Bank should do to make itself of greater value. G. Communication and Information Sharing: Respondents were asked to indicate how they get information about economic and social development issues, how they prefer to receive information from the Bank, and their usage and evaluation of the Bank’s websites. Respondents were asked about their awareness of the Bank’s Access to Information policy, past information requests from the Bank, and their level of agreement that they use more data from the World Bank as a result of the Bank’s Open Data policy. Respondents were also asked about their level of agreement that they know how to find information from the Bank, that the Bank’s websites are easy to navigate and useful, and that the Bank is responsive to information requests. Respondents were also asked to indicate whether they primarily use the Bank’s country website or the Bank’s main website and whether they primarily use high speed or dial-up Internet connection when visiting a World Bank website. Respondents were asked if they used/had used the Bank’s Public information Centers (PICs) in Lebanon and to what extent the agree that PICs are a great source of information related to development in Lebanon. H. Background Information: Respondents were asked to indicate their current position, specialization, whether they professionally collaborate with the World Bank, their exposure to the Bank in Lebanon, and their geographic location. 4 The World Bank Lebanon Country Survey 2013 III. Demographics of the Sample Current Position  For further analyses, respondents from the office of President/Prime Minister were combined with respondents from the office of Minister; respondents from PMUs were combined with consultants/contractors working on Bank projects; respondents from bilateral agencies were combined with respondents from multilateral agencies; respondents from private sector organizations were combined with respondents from financial sector/private banks; respondents from private foundations, NGOs, CBOs, and trade unions were combined into the “CSO” category; there were no respondents from the judiciary branch or faith-based groups. Percentage of Respondents (N=173) NGO 17% Financial Sector/Private Bank 13% Private Sector Organization 9% Employee of a Ministry, Ministerial Department or 9% Implementation Agency Media 8% Independent Government Institution 8% Academia/Research Institute/Think Tank 6% Project Management Unit (PMU) overseeing 5% implementation of project Multilateral Agency 4% Consultant/Contractor working on World Bank 4% supported Project/Program Local Government Office or Staff 4% Community Based Organization 3% Office of Minister 2% Office of Parliamentarian 2% Bilateral Agency 2% Other 2% Office of the President, Prime Minister 1% Trade Union 1% Private Foundation 1% “Which of the following best describes your current position?” (Respondents chose from a list.) 5 The World Bank Lebanon Country Survey 2013 III. Demographics of the Sample (continued) Area of Primary Specialization Percentage of Respondents (N=178) Other 28% Financial markets/banking 18% Public sector governance/Public financial 10% management/anti corruption Law and justice/regulatory framework 7% Education 6% Information and communications technology 5% Social protection 5% Job creation/employment 5% Health/Communicable/non-communicable 3% diseases Energy 2% Natural resource management/environmental 2% sustainability Private sector development/foreign direct 2% investment Agriculture/ rural development / food security 2% Gender/equality of opportunity 2% Water and sanitation 2% Transport 1% Urban development 1% “Please identify the primary specialization of your work.” (Respondents chose from a list.) 6 The World Bank Lebanon Country Survey 2013 III. Demographics of the Sample (continued) Geographic Location  Because of the small number of respondents from “South” and “Bekaa,” these locations were combined in the “South and Bekaa” category for all further anal yses.  Responses across geographic locations for all country survey questions can be found in the Appendix (see page 90). Only significant differences between geographic locations in response to indicator questions will be discussed in the body of this report. Percentage of Respondents (N=187) Beirut 67% Mount Lebanon 20% North 6% South 4% Bekaa 3% “Which best represents your geographic location?” 7 The World Bank Lebanon Country Survey 2013 III. Demographics of the Sample (continued) Collaboration with and Exposure to the World Bank  Differences in responses to the indicator questions, based on levels of collaboration and exposure to the World Bank in Lebanon, can be found in Appendix D (see page 106). Please note that where these two factors appear to have a significant relationship with overall views of the Bank, it is highlighted in yellow in that table.  Respondents from the Office of President/Prime Minister/Minister, PMUs and consultants working on Bank projects were most likely to indicate that they professionally collaborate/work with the Bank, whereas respondents from local governments and CSOs were significantly less likely to indicate so. Percentage of Respondents (N=187) Yes 49% No 51% "Currently, do you professionally collaborate/work with the World Bank in your country?” Percentage of Respondents (N=185) Collaborate as part of my professional duties 43% Use World Bank reports/data 38% Engage in World Bank related/sponsored 29% events/activities Use World Bank website for information, data, 27% research, etc. Observer 24% "Which of the following describes most of your exposure to the World Bank in Lebanon? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 8 The World Bank Lebanon Country Survey 2013 III. Demographics of the Sample (continued) Familiarity with the World Bank  Respondents from the Office of President/Prime Minster/Minister indicated the highest levels of familiarity with the World Bank, whereas respondents from CSOs and local governments indicated significantly lower levels of familiarity.  Respondents from Beirut indicated the highest levels of familiarity with the World Bank, whereas respondents from South and Bekaa indicated significantly lower levels of familiarity.  Respondents’ ratings of familiarity with the Bank were significantly, strongly correlated with their perceptions of the Bank’s overall effectiveness in Lebanon and the Bank’s relevance to Lebanon’s development, and significantly, moderately correlated with the Bank’s ability to help achieve development results in Lebanon. Mean Familiarity Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 6.2 Office of President/Prime Minister/Minister 9.2 PMU/Consultant/Contractor on Bank project 8.1 Other 7.1 Independent Government Institution 6.9 Academia/Research institute/Think tank 6.2 Private Sector/Financial Sector/Private Bank 6.2 Bilateral/ Multilateral Agency 6.0 Employee of a Ministry/Ministerial 5.9 Department/Implementation Agency Media 5.9 CSO 5.2 Local Government 4.7 "How familiar are you with the work of the World Bank in Lebanon?" (1 - "Not familiar at all", 10 - "Extremely familiar") 9 The World Bank Lebanon Country Survey 2013 IV. General Issues Facing Lebanon Headed in the Right Direction  Most respondents in a majority of the stakeholder groups indicated that Lebanon is headed in the wrong direction, whereas respondents from PMUs and consultants/contractors working on Bank projects were significantly more likely than other groups to indicate that the country is headed in the right direction.  More than half of the respondents from ministries/ministerial departments/implementation agencies indicated that they were not sure whether Lebanon is headed in the right or wrong direction. Percentage of Respondents (N=191) The right direction 8% The wrong direction 66% Not sure 26% "In general, would you say that Lebanon is headed in ...?" (Respondents chose from a list.) 10 The World Bank Lebanon Country Survey 2013 IV. General Issues Facing Lebanon (continued) Development Priority Percentage of Respondents (N=188) Public sector governance/ reform 53% Social protection 32% Job creation/employment 28% Anti corruption 20% Transport 15% Economic growth 15% Natural resource management 15% Education 13% Basic infrastructure 11% Balanced regional development 9% Poverty reduction 9% Rural development 9% Law and justice 9% Equality of opportunity 6% Water and sanitation 6% Energy 6% Health 6% Environmental sustainability 4% Crime and violence 4% Domestic private sector development 4% "Listed below are a number of development priorities in Lebanon. Please identify which of the following you consider the most important development priorities in Lebanon. (Choose no more than THREE)" (Respondents chose from a list. Responses combined.) 11 The World Bank Lebanon Country Survey 2013 IV. General Issues Facing Lebanon (continued) What Would Contribute Most to Reducing Poverty Percentage of Respondents (N=196) Job creation/employment 50% Economic growth 41% Social protection 34% Rural development 34% Public sector governance/ reform 19% Equality of opportunity 19% Education 18% Anti corruption 14% Balanced regional development 13% Domestic private sector development 11% Energy 7% Natural resource management 6% Agricultural development 6% Foreign direct investment 5% Health 4% "Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Lebanon?" (Respondents chose from a list. Responses combined.) 12 The World Bank Lebanon Country Survey 2013 IV. General Issues Facing Lebanon (continued) What Would Contribute Most to Generating Economic Growth Percentage of Respondents (N=188) Public sector governance/ reform 32% Foreign direct investment 31% Trade and exports 23% Natural resource management 22% Anti corruption 22% Domestic private sector development 20% Job creation/employment 19% Basic infrastructure 19% Energy 15% Balanced regional development 13% Rural development 12% Information and communications technology 12% Regulatory framework 9% Law and justice 8% Equality of opportunity 6% Global/regional integration 5% Transport 5% Education 4% "Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Lebanon? (Choose no more than THREE)" (Respondents chose from a list. Responses combined.) 13 The World Bank Lebanon Country Survey 2013 IV. General Issues Facing Lebanon (continued) What Best Illustrates How “Shared Prosperity” Would Be Achieved Percentage of Respondents (N=169) A growing middle class 39% Consistent economic growth 29% Better employment opportunities for young 23% people Education and training that better ensure job 18% opportunity Greater voice and participation for citizens to 18% help ensure greater accountability Better opportunity for the poor who live in 16% rural areas Better entrepreneurial opportunities 15% Better quality public services 14% Greater access to micro-finance for the poor 11% Greater access to health and nutrition for 6% citizens Better employment opportunities for women 6% Better opportunity for the poor who live in 3% urban areas Other 3% "When thinking about the idea of 'shared prosperity' in your country, which of the following TWO best illustrate how this would be achieved in Lebanon? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 14 The World Bank Lebanon Country Survey 2013 V. Overall Attitudes toward the World Bank Where the World Bank Should Focus its Resources  Half of the respondents from local governments and more than a quarter of the respondents from the Office of President/Prime Minister/Minister, ministries/ministerial departments/implementation agencies, and independent government organizations indicated that the World Bank should focus most of its attention and resources on “basic infrastructure,” whereas respondents from other stakeholder groups were significantly less likely to indicate so. Percentage of Respondents (N=195) Public sector governance/ reform 48% Social protection 23% Economic growth 21% Job creation/employment 18% Poverty reduction 17% Rural development 17% Education 13% Basic infrastructure 13% Transport 13% Balanced regional development 12% Energy 11% Domestic private sector development 11% Agricultural development 10% Anti corruption 9% Foreign direct investment 8% Natural resource management 8% Environmental sustainability 7% Law and justice 7% Water and sanitation 6% Health 5% Regulatory framework 4% Information and communications technology 4% “When thinking about how the World Bank can have the most impact on development results in Lebanon, in which sectoral areas do you believe the World Bank should focus most of its attention and resources in Lebanon? (Choose no more than THREE)” (Respondents chose from a list. Responses combined.) 15 The World Bank Lebanon Country Survey 2013 V. Overall Attitudes toward the World Bank (continued) As noted in the “Methodology” section, the indicator questions referred to throughout the survey report are questions that are asked in every country that engages in the Country Survey. These will be aggregated for the Bank’s annual Corporate Scorecard. The World Bank’s Overall Effectiveness (Indicator Question)  Respondents from the office of President/Prime Minister/Minister and PMUs and consultants/contractors working on Bank projects gave the highest ratings for the World Bank’s overall effectiveness in Lebanon, whereas respondents from the CSOs and local governments gave significantly lower ratings.  Respondents across geographic locations gave statistically similar ratings for the Bank’s overall effectiveness in Lebanon. Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 All respondents 6.0 Office of President/Prime Minister/Minister 7.7 PMU/Consultant/Contractor on Bank project 7.6 Bilateral/ Multilateral Agency 6.5 Independent Government Institution 6.4 Employee of a Ministry/Ministerial 6.2 Department/Implementation Agency Other 6.1 Private Sector/Financial Sector/Private Bank 5.9 Media 5.1 Academia/Research institute/Think tank 5.1 CSO 5.1 Local Government 4.7 "Overall, please rate your impression of the World Bank's effectiveness in Lebanon?" (1 - "Not effective at all", 10 - "Very effective") 16 The World Bank Lebanon Country Survey 2013 V. Overall Attitudes toward the World Bank (continued) Achieving Development Results (Indicator Question)  Respondents from the office of President/Prime Minister/Minister and PMUs and consultants/contractors working on Bank projects gave the highest ratings for the extent to which the World Bank helps achieve development results in Lebanon, whereas respondents from the media and academia/research institutes/think tanks gave significantly lower ratings.  Respondents across geographic locations gave statistically similar ratings for the extent to which the World Bank helps achieve development results in Lebanon. Mean Rating 1 2 3 4 5 6 7 8 9 10 All respondents 5.6 Office of President/Prime Minister/Minister 7.2 PMU/Consultant/Contractor on Bank project 6.9 Employee of a Ministry/Ministerial 6.4 Department/Implementation Agency Other 5.7 Bilateral/ Multilateral Agency 5.6 Independent Government Institution 5.5 Private Sector/Financial Sector/Private Bank 5.4 Local Government 5.2 CSO 5.1 Media 4.9 Academia/Research institute/Think tank 4.5 "To what extent does the World Bank's work help to achieve development results in Lebanon?" (1 - "To no degree at all", 10 - "To a very significant degree") 17 The World Bank Lebanon Country Survey 2013 V. Overall Attitudes toward the World Bank (continued) Staff Preparedness (Indicator Question)  Respondents from office of President/Prime Minister/Minister gave the highest ratings for the extent to which the Bank’s staff is well prepared to help Lebanon solve its most complicated development challenges, whereas respondents from academia/research institutes/think tanks and the media gave significantly lower ratings.  Respondents across geographic locations gave statistically similar ratings for the extent to which the Bank’s staff is well prepared to help Lebanon solve its most complicated development challenges. Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 6.8 Office of President/Prime Minister/Minister 9.2 Employee of a Ministry/Ministerial 7.6 Department/Implementation Agency PMU/Consultant/Contractor on Bank 7.4 project Independent Government Institution 7.1 Other 6.8 Private Sector/Financial Sector/Private Bank 6.7 Bilateral/ Multilateral Agency 6.6 CSO 6.2 Local Government 6.0 Academia/Research institute/Think tank 6.0 Media 5.9 "To what extent do you beieve the World Bank’s staff is well prepared (e.g., skills and knowledge) to help Lebanon solve its most complicated development challenges?" (1-"To no degree at all", 10-"To a very significant degree") 18 The World Bank Lebanon Country Survey 2013 V. Overall Attitudes toward the World Bank (continued) Greatest Value Percentage of Respondents (N=161) Financial resources: policy based lending / 23% 15% 38% budget support to the Government Financial resources: investment lending 30% 7% 37% Training/capacity building 7% 23% 30% Technical assistance 12% 16% 28% Policy advice 7% 11% 18% Studies/analyses 3% 9% 12% Mobilizing third party financial resources 6% 5% 11% Donor coordination 3% 6% 9% Data 4% 3% 7% Linkage to non-Bank expertise 5% 5% Convening/facilitating 3% Greatest value Other 2% Second greatest value "When thinking about the World Bank’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Lebanon?" (Respondents chose from a list.) 19 The World Bank Lebanon Country Survey 2013 V. Overall Attitudes toward the World Bank (continued) Greatest Weakness Percentage of Respondents (N=169) Not enough public disclosure of its work 25% Not collaborating enough with non-state 21% actors Not willing to honestly criticize policies and 21% reform efforts in the country Not adequately sensitive to political/social 19% realities in Lebanon World Bank processes too slow and complex 18% Too influenced by developed countries 15% Not exploring alternative policy options 14% Imposing technocratic solutions without regard 12% to political realities Too bureaucratic in its operational policies and 12% procedures Not aligned with country priorities 7% Not aligned with other donors’ work 6% Other 4% Arrogant in its approach 4% Staff too inaccessible 2% Not client focused 2% "Which of the following do you identify as the World Bank’s greatest WEAKNESSES in its work in Lebanon? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 20 The World Bank Lebanon Country Survey 2013 V. Overall Attitudes toward the World Bank (continued) Attributing Slow or Failed Reform Efforts Percentage of Respondents (N=191) Political pressures and obstacles 57% The Government works inefficiently 46% There is not an adequate level of citizen/civil 26% society participation Reforms are not well thought out in light of 24% country challenges Lack of/inadequate levels of capacity in 18% Government The World Bank is not sensitive enough to 15% political/social realities on the ground The World Bank works too slowly 14% Poor donor coordination 9% The World Bank does not do adequate follow 7% through/follow-up Other 3% "When World Bank assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 21 The World Bank Lebanon Country Survey 2013 VI. Sectoral Effectiveness Specific Areas of Effectiveness Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 Basic infrastructure 5.8 Water and sanitation 5.8 Information and communications technology 5.6 Education 5.6 Economic growth 5.5 Urban development 5.4 Regulatory framework 5.4 Environmental sustainability 5.4 Energy 5.3 Foreign direct investment 5.3 Domestic private sector development 5.3 Poverty reduction 5.3 Gender 5.2 Public sector governance/ reform 5.2 Rural development 5.1 Agricultural development 5.1 Transport 5.0 Health 5.0 Financial markets 5.0 Global/regional integration 4.9 Trade and exports 4.9 Job creation/employment 4.8 Social protection 4.8 Balanced regional development 4.7 Climate change 4.6 Equality of opportunity 4.5 Communicable/non-communicable diseases 4.4 Natural resource management 4.4 Food security 4.2 Disaster management 4.1 Anti corruption 4.0 Law and justice 3.8 Crime and violence 3.3 (1-"Not effective at all", 10-"Very effective") 22 The World Bank Lebanon Country Survey 2013 VI. Sectoral Effectiveness (continued) Specific Areas of Effectiveness (continued)  There were significant stakeholder group differences in their ratings of the Bank’s effectiveness across many of these thirty-three development areas. For the most part, respondents from the office of President/Prime Minister/Minister gave the highest ratings, whereas respondents from CSOs and independent government organizations tended to give significantly lower ratings. Those areas with significant stakeholder differences were:  Transport;  Poverty reduction;  Gender;  Domestic private sector development; and  Public sector governance/reform  Respondents across geographic locations gave statistically similar ratings for the Bank’s effectiveness in the thirty-three development areas.  Responses across all stakeholder groups and geographic locations can be found in the Appendix section. 23 The World Bank Lebanon Country Survey 2013 VI. Sectoral Effectiveness (continued) Drivers of Effectiveness To determine the key drivers of respondents’ ratings of the Bank’s overall effectiveness and ratings of its ability to help achieve development results in Lebanon, bivariate correlational analyses were conducted using respondents’ ratings of the forty-one specific areas of effectiveness. Correlational analyses, however, are not able to tell us exactly what is causing respondents’ ratings of the Bank’s overall effectiveness or ratings of its ability to help achieve development results. Rather, these analyses tell us that as ratings of effectiveness in one area increase, respondents’ ratings of the Bank’s overall effectiveness increase, or as ratings of effectiveness in one area increase, ratings of the Bank’s ability to help achieve development results increase. Thus, it can be inferred that respondents’ perceptions of effectiveness in one specific area are related to, or drive, respondents’ perceptions of the Bank’s overall effectiveness or perceptions of the Bank’s ability to help achieve development results.  Overall Effectiveness: Those specific areas with the highest Pearson Product-Moment correlations were determined to be the most closely related to perceptions of the Bank’s overall effectiveness, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the Bank’s overall effectiveness in Lebanon. The areas determined to be key drivers from these analyses were:  The Bank’s effectiveness at economic growth;  The Bank’s effectiveness at gender;  The Bank’s effectiveness at anti corruption;  The Bank’s effectiveness at job creation/employment;  The Bank’s effectiveness at equality of opportunity;  The Bank’s effectiveness at food security.  Achieving Development Results: Those specific areas with the highest Pearson Product- Moment correlations were determined to be the most closely related to perceptions of the Bank’s ability to help achieve development results in Lebanon, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the Bank’s ability to help achieve development results. The areas determined to be key drivers from these analyses were:  The Bank’s effectiveness at economic growth;  The Bank’s effectiveness at foreign direct investment;  The Bank’s effectiveness at information and communications technology;  The Bank’s effectiveness at equality of opportunity; and  The Bank’s effectiveness at urban development. 24 The World Bank Lebanon Country Survey 2013 VII. How the World Bank Operates The World Bank’s Work in Lebanon  There were significant differences across stakeholder groups in their levels of agreement with all three statements below. Respondents from the office of President/Prime Minister/Minister and PMUs and consultants/contractors working on Bank projects tended to have the highest levels of agreement, whereas respondents from academia/research institutes/think tanks, the media, and local governments had significantly lower levels of agreement.  Respondents across all geographic locations had statistically similar levels of agreement with these three statements. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank supports programs and 5.9 strategies that are realistic for Lebanon The World Bank’s work is aligned with what I consider the development priorities for 5.8 Lebanon* Overall the World Bank currently plays a 5.8 relevant role in development in Lebanon* "To what extent do you agree with the following statements about the World Bank’s work in Lebanon?" (1-"Strongly disagree", 10-"Strongly agree") *Indicator Question 25 The World Bank Lebanon Country Survey 2013 VII. How the World Bank Operates (continued) Overall Perceptions Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank treats clients and stakeholders 7.7 in Lebanon with respect The World Bank's teams and visits are well 6.9 coordinated The World Bank ensures consistency and 6.9 continuity through staff changes Where country systems are adequate, the 6.9 World Bank makes appropriate use of them* Working with the World Bank increases 6.8 Lebanon's institutional capacity The World Bank provides effective 6.8 implementation support The World Bank effectively monitors and evaluates the projects and programs it 6.7 supports The World Bank's “Safeguard Policy” 6.2 requirements are reasonable The World Bank's approvals and reviews are 6.1 done in a timely fashion The World Bank’s conditions on its lending are 6.0 reasonable The World Bank disburses funds promptly 5.2 "To what extent do you agree/disagree with the following statements?" (1-"Strongly disagree", 10-"Strongly agree") *Indicator Question 26 The World Bank Lebanon Country Survey 2013 VII. How the World Bank Operates (continued) Overall Perceptions (continued)  There were significant differences across stakeholder groups in their levels of agreement with the following statements: “The World Bank disburses funds promptly,” “The Bank effectively monitors and evaluates the projects and programs it supports,” “The Bank’s approvals and reviews are done in a timely fashion,” “The Bank’s ‘Safeguard Policy’ requirements are reasonable,” “The Bank’s condition on its lending are reasonable,” “The Bank’s teams and visits are well coordinated,” and “The Bank provides effective implementation support.”  Respondents from the office of President/Prime Minister/Minister and PMUs and consultants/contractors working on Bank projects tended to have the highest levels of agreement with these statements, whereas respondents from local governments and CSOs had significantly lower levels of agreement.  Respondents from the North tended to have the highest levels of agreement that “the Bank provides effective implementation support,” whereas respondents from South and Bekaa had significantly lower levels of agreement with this statement.  Respondents across all stakeholder group and geographic locations had statistically similar levels of agreement with the indicator statement that “Where country systems are adequate, the World Bank makes appropriate use of them.” 27 The World Bank Lebanon Country Survey 2013 VII. How the World Bank Operates (continued) The World Bank as an Effective Development Partner  There were significant stakeholder differences in the ratings for the following qualities of the Bank as an effective development partner, including the Bank’s “collaboration with the Government,” “Follow through over time,” “Openness,” “Staff accessibility,” “collaboration with other donors,” “Being inclusive,” “Responsiveness,” “The speed in which it gets things accomplished on the ground,” “Flexibility in terms of the Bank’s products and services,” and “Flexibility in terms of changing country circumstances.” For the most part, respondents from President/Prime Minister/Minister and PMUs and consultants/contractors working on Bank projects had the highest ratings, whereas respondents from local governments had significantly lower ratings.  Respondents from Beirut had the highest ratings for the Bank as an effective partner in Lebanon in terms of “collaboration with the Government,” whereas respondents from South and Bekaa had significantly lower ratings. Mean Rating 1 2 3 4 5 6 7 8 9 10 Straightforwardness and honesty 7.3 Collaboration with the Government* 7.3 Follow through over time 6.8 Openness* 6.7 Staff accessibility 6.6 Collaboration with other donors* 6.4 Being inclusive 6.0 Responsiveness* 6.0 The speed in which it gets things accomplished 6.0 on the ground Collaboration with groups outside of the 5.9 Government* Flexibility (in terms of the World Bank’s 5.9 products and services) Flexibility (in terms of changing country 5.6 circumstances) "To what extent is the World Bank an effective development partner in Lebanon, in terms of each of the following?" (1-"To no degree at all", 10-"To a very significant degree") *Indicator Question 28 The World Bank Lebanon Country Survey 2013 VIII. World Bank Knowledge and Instruments Frequency of Use  There were some interesting stakeholder group differences in their usage of the World Bank’s knowledge work and activities.  While nearly forty percent of all respondents across stakeholder groups indicated that they consulted the Bank’s knowledge work and activities a few times a year, respondents from the Office of President/Prime Minister/Minister consulted the Bank’s knowledge work and activities most often. They indicated that they consulted the Bank’s knowledge work and activities either weekly or monthly.  More than half of the employees of ministries/ministerial departments/implementation agencies and respondents from the media, independent government institutions, and other organizations indicated that they consulted the Bank’s knowledge work and activities a few times a year.  A majority of respondents from local governments and more than half of the respondents from CSOs indicated that they rarely or never consulted the Bank’s knowledge work and activities. Percentage of Respondents (N=184) Weekly 13% Monthly 18% A few times a year 39% Rarely 21% Never 9% "How frequently do you consult World Bank knowledge work and activities in the work you do?" (Respondents chose from a list.) 29 The World Bank Lebanon Country Survey 2013 VIII. World Bank Knowledge and Instruments (continued) Meeting Lebanon’s Knowledge Needs (Indicator Question)  Respondents across all stakeholder groups and geographic locations had statistically similar levels of agreement that the Bank meets Lebanon’s needs for knowledge services. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 All Respondents 6.1 Office of President/Prime Minister/Minister 8.0 PMU/Consultant/Contractor on Bank project 6.9 Employee of a Ministry/Ministerial 6.3 Department/Implementation Agency Academia/Research institute/Think tank 6.2 Independent Government Institution 6.1 Private Sector/Financial Sector/Private Bank 6.0 Bilateral/ Multilateral Agency 5.9 Other 5.8 CSO 5.5 Media 5.4 Local Government 5.2 "The World Bank meets Lebanon's needs for knowledge services" (1-"Strongly disagree", 10-"Strongly agree") 30 The World Bank Lebanon Country Survey 2013 VIII. World Bank Knowledge and Instruments (continued) Knowledge: Focusing Bank Research Percentage of Respondents (N=186) Public sector governance/ reform 52% Anti corruption 25% Job creation/employment 20% Social protection 19% Poverty reduction 19% Energy 16% Economic growth 16% Balanced regional development 13% Natural resource management 12% Education 11% Domestic private sector development 9% Basic infrastructure 9% Transport 9% Water and sanitation 9% Law and justice 8% Rural development 8% Environmental sustainability 6% Foreign direct investment 5% Equality of opportunity 4% Agricultural development 4% “When thinking about the development challenges in Lebanon, where do you believe it would be most valuable for the World Bank to focus its knowledge work and activities in the next few years? (Choose no more than THREE)” (Respondents chose from a list. Responses combined.) 31 The World Bank Lebanon Country Survey 2013 VIII. World Bank Knowledge and Instruments (continued) Knowledge: Effectiveness  Respondents from the Office of President/Prime Minister/Minister gave the highest ratings for the Bank’s effectiveness in “providing support for program implantation,” “enhancing knowledge and/or skills,” and “contributing to good policy making,” whereas respondents from the CSOs and other organizations gave significantly lower ratings.  Respondents from Beirut gave the highest ratings for the Bank’s effectiveness in “enhancing knowledge and/or skills,” whereas respondents from South and Bekaa had significantly lower ratings. Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 Providing support for program implementation 6.6 Enhancing your knowledge and/or skills 6.3 Contributing to good policy making 6.0 "In Lebanoni, how effective do you believe the World Bank’s knowledge work and activities are at:" (1-"Not effective at all", 10-"Very effective") 32 The World Bank Lebanon Country Survey 2013 VIII. World Bank Knowledge and Instruments (continued) Qualities of the Bank’s Knowledge Work and Activities  There were significant stakeholder differences in the respondents’ ratings for the extent to which the Bank’s knowledge work and activities “are timely,” “include appropriate level of stakeholder involvement during preparation,” “are relevant to Lebanon’s development priorities,” “are adequately disseminated”, and “are adaptable to Lebanon’s specific development challenges and country circumstances.” Respondents from the Office of President/Prime Minister/Minister gave the highest ratings, whereas respondents from local governments gave significantly lower ratings.  There were also significant differences in respondents’ ratings for the extent to which the Bank’s knowledge work and activities “provide feasible recommendations,” “are accessible,” “are source of relevant information on global good practices,” and “are useful in terms of the work you do.” Respondents from the Office of President/Prime Minister/Minister gave the highest ratings, whereas respondents from CSOs gave significantly lower ratings.  Respondents from Beirut gave the highest ratings for the extent to which the Bank’s knowledge work and activities “are adequately disseminated,” whereas respondents from South and Bekaa had significantly lower ratings. Mean Rating 1 2 3 4 5 6 7 8 9 10 Are accessible (well written and easy to 7.0 understand) Are source of relevant information on global 7.0 good practices. Are useful in terms of the work you do 6.8 Provide feasible recommendations 6.3 Are translated enough into local language 6.2 Are relevant to Lebanon’s development 6.1 priorities Are adequately disseminated 6.1 Include appropriate level of stakeholder 6.0 involvement during preparation Are adaptable to Lebanon’s specific development challenges and country 5.9 circumstances* Are timely 5.9 "In Lebanon, to what extent do you believe that the World Bank’s knowledge work and activities:" (1-"To no degree at all", 10-"To a very significant degree") *Indicator Question 33 The World Bank Lebanon Country Survey 2013 VIII. World Bank Knowledge and Instruments (continued) Contribution of the Bank’s Knowledge Work and Activities (Indicator Question)  Respondents from the Office of President/Prime Minister/Minister gave the highest ratings for the significance of the contribution that the World Bank’s knowledge work and activities make to development results in Lebanon, whereas respondent from local governments gave significantly lower ratings.  Respondents across geographic locations gave statistically similar ratings for the significance of the contribution that the World Bank’s knowledge work and activities make to development results in Lebanon. Mean Significance Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 6.1 Office of President/Prime Minister/Minister 8.5 PMU/Consultant/Contractor on Bank project 7.5 Employee of a Ministry/Ministerial 6.9 Department/Implementation Agency Bilateral/ Multilateral Agency 6.5 Other 6.2 Independent Government Institution 5.7 Private Sector/Financial Sector/Private Bank 5.6 Media 5.5 CSO 5.5 Academia/Research institute/Think tank 5.3 Local Government 4.5 "Overall, how significant a contribution do you believe the World Bank's knowledge work and activities make to development results in your country?" (1-"Not significant at all", 10-"Very significant") 34 The World Bank Lebanon Country Survey 2013 VIII. World Bank Knowledge and Instruments (continued) Technical Quality of the Bank’s Knowledge Work and Activities (Indicator Question)  Respondents from the Office of President/Prime Minister/Minister gave the highest ratings for the technical quality of the World Bank’s knowledge work and activities, whereas respondents from local governments tended to give significantly lower ratings.  Respondents from Beirut gave the highest ratings for the technical quality of the World Bank’s knowledge work and activities, whereas respondents from South and Bekaa had significantly lower ratings. Mean Technical Quality Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 7.3 Office of President/Prime Minister/Minister 9.2 PMU/Consultant/Contractor on Bank project 8.1 Employee of a Ministry/Ministerial 8.0 Department/Implementation Agency Private Sector/Financial Sector/Private Bank 7.6 Other 7.5 Independent Government Institution 7.5 Bilateral/ Multilateral Agency 7.4 Media 6.8 Academia/Research institute/Think tank 6.7 CSO 6.6 Local Government 6.0 "Overall, how would you rate the technical quality of the World Bank's knowlege work and activities?" (1-"Very low technical quality", 10-"Very high technical quality") Value for Money from Fee-Based Products/Services Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 All respondents 5.6 "To what extent do you believe that Lebanon recieved value for money from the World Bank's fee-based products/services?" (1-"To no degree at all", 10-"To a very significant degree") 35 The World Bank Lebanon Country Survey 2013 VIII. World Bank Knowledge and Instruments (continued) Most Effective Instruments Percentage of Respondents (N=193) Investment lending 56% Capacity development 47% Technical assistance 34% Policy based lending / budget support to the 23% Government Knowledge products/services 15% Risk guarantee instrument 7% Trust Fund management 6% Don’t know 2% Other 1% “Which World Bank instruments do you believe are the MOST effective in reducing poverty in Lebanon? (Choose no more than TWO)” (Respondents chose from a list. Responses combined.) 36 The World Bank Lebanon Country Survey 2013 VIII. World Bank Knowledge and Instruments (continued) Meeting Lebanon’s Needs for Financial Instruments (Indicator Question)  Respondents from the Office of President/Prime Minister/Minister had the highest levels of agreement that the Bank’s financial instruments meet Lebanon’s needs, whereas respondents from local governments had significantly lower levels of agreement.  Respondents across geographic locations had statistically similar levels of agreement that the Bank’s financial instruments meet Lebanon’ needs. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 All Respondents 5.7 Office of President/Prime Minister/Minister 7.4 PMU/Consultant/Contractor on Bank project 7.1 Employee of a Ministry/Ministerial 6.5 Department/Implementation Agency Independent Government Institution 6.0 Bilateral/ Multilateral Agency 5.9 Other 5.8 Media 5.5 CSO 5.2 Academia/Research institute/Think tank 5.1 Private Sector/Financial Sector/Private Bank 5.1 Local Government 4.2 "The World Bank's financial instruments meet the needs of Lebanon" (1-"Strongly disagree", 10-"Strongly agree") 37 The World Bank Lebanon Country Survey 2013 IX. The Future Role of the World Bank in Lebanon Role Significance  Respondents across all stakeholder groups and geographic locations gave statistically similar ratings for the significance of the Bank’s future role in Lebanon’s development. Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 8.0 Local Government 9.2 Office of President/Prime Minister/Minister 9.0 Other 8.4 Employee of a Ministry/Ministerial 8.4 Department/Implementation Agency Media 8.2 Bilateral/ Multilateral Agency 8.0 PMU/Consultant/Contractor on Bank 7.9 project Private Sector/Financial Sector/Private 7.8 Bank Independent Government Institution 7.8 CSO 7.7 Academia/Research institute/Think tank 6.6 "How significant a role do you believe the World Bank SHOULD play in Lebanon's development in the near future?" (1-"Not a significant role at all", 10-"Very significant role") 38 The World Bank Lebanon Country Survey 2013 IX. The Future Role of the World Bank in Lebanon (continued) Making the World Bank of Greater Value Percentage of Respondents (N=181) Reach out more to groups outside of government 51% Reduce the complexity of obtaining World Bank financing 34% Improve the quality of its experts as related to Lebanon’s specific challenges 17% Provide more adequate data/knowledge/statistics/figures on Lebanon’s 16% economy Offer more innovative knowledge services 15% Improve the competitiveness of its financing compared to markets 14% Ensure greater selectivity in its work 10% Focus primarily on advocacy issues 8% Work faster 8% Increase availability of Fee-Based services 7% Offer more innovative financial products 7% Other 6% "Which of the following SHOULD the World Bank do to make itself of greater value in Lebanon? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 39 The World Bank Lebanon Country Survey 2013 IX. The Future Role of the World Bank in Lebanon (continued) Collaborating with Stakeholders in Lebanon Percentage of Respondents (N=196) NGOs 45% Private sector 30% Local Government 29% Academia/think tanks/research institutes 27% Community Based Organizations (CBOs) 17% Donor community 12% Beneficiaries 11% Media 11% Parliament 7% Foundations 6% Other 5% "In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank collaborate with more in your country to ensure better development results there?" (Respondents chose from a list. Responses combined.) Influencing the Global Development Agenda Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 7.3 “To what extent do you believe the World Bank SHOULD seek to influence the global development agenda as related to 'global public goods'?" (1 - "To no degree at all", 10 - "To a very significant degree") 40 The World Bank Lebanon Country Survey 2013 X. Communication and Openness Information Sources Percentage of Respondents (N=182) Internet 56% Local newspapers 54% Local television 24% Periodicals 21% International newspapers 9% Other 7% Social media 6% International television 6% Local radio 3% Mobile phones 2% Instant messaging 2% International radio 1% Blogs 1% "How do you get most of your information about economic and social development issues in Lebanon? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 41 The World Bank Lebanon Country Survey 2013 X. Communication and Openness (continued) Preferred Information Sources Percentage of Respondents (N=186) World Bank seminars/workshops/conferences 43% World Bank website 39% e-newsletters 38% World Bank publications and other written 28% materials Direct contact with World Bank 23% Social media 7% Instant messaging 6% World Bank Public Information Center^ 6% Mobile phones 4% Other 2% Blogs 1% "How would you prefer to receive information from the World Bank? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) ^Only respondents who received the questionnaire in English were given the option “World Bank Public Information Center.” 42 The World Bank Lebanon Country Survey 2013 X. Communication and Openness (continued) Access to Information Percentage of Respondents (N=175) Yes 24% No 76% "Are you aware of the World Bank's Access to Information Policy under which the Bank will now disclose any information in its possession that is not on a list of exceptions?" Percentage of Respondents (N=177) Yes 19% No 81% "Have you requested information from the World Bank on its activities in the past year?" 43 The World Bank Lebanon Country Survey 2013 X. Communication and Openness (continued) Access to Information (continued) Percentage of Respondents (N=37) Yes 87% No 13% "Were you able to obtain this information?" Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 I use/consult World Bank data more currently 5.6 than I did a few years ago "Please rate how much you agree with the following statements" (1-"Strongly disagree", 10-"Strongly agree”) 44 The World Bank Lebanon Country Survey 2013 X. Communication and Openness (continued) Internet Access  All respondents from Beirut, Mount Lebanon, and North indicated that they have access to the Internet, whereas respondents from South and Bekaa were significantly less likely to have access to the Internet. Percentage of Respondents (N=179) Yes 99% No 1% "Do you have access to the Internet?"  Respondents from the North were most likely to indicate that they primarily use high speed Internet when visiting a World Bank website, whereas respondents from South and Bekaa were significantly less likely indicate so. Percentage of Respondents (N=163) High speed 96% Dial-up 4% “Which Internet connection do you use primarily when visiting a World Bank website? ” (Respondents chose from a list.) 45 The World Bank Lebanon Country Survey 2013 X. Communication and Openness (continued) Website Usage  All respondents from the Office of President/Prime Minister/Minister, ministries/ministerial departments/implementation agencies, PMUs and consultants/contractors working on Bank projects indicated that they used/had used the World Bank website, whereas respondents from the local governments were significantly less likely to have done so.  More than half of respondents from Beirut, Mount Lebanon, and North indicated that they used/had used the World Bank website, whereas respondents from South and Bekaa were significantly less likely to indicate that they had not used the World Bank website. Percentage of Respondents (N=181) Yes 72% No 28% "Do you use/have you used the World Bank website?"  More than half of the respondents from CSOs, the media, and employees of ministries/ministerial departments/implementation agencies indicated that they primarily used the Bank’s country website, whereas respondents from the Office of President/Prime Minister/Minister, bilateral/multilateral agencies, private sector/financial sector/private banks, and independent government institutions were significantly less likely to primarily use the Bank’s country website. Percentage of Respondents (N=159) The World Bank’s country website 40% The World Bank’s main website 60% "Which do you primarily use?" 46 The World Bank Lebanon Country Survey 2013 X. Communication and Openness (continued) Website Evaluation  Respondents from the Office of President/Prime Minister/Minister and bilateral/multilateral agencies had the highest levels of agreement that “I find the information on the World Bank’s website useful,” whereas respondents from CSOs, the media, and other organizations had significantly lower levels of agreement. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 I find the information on the World Bank’s 7.3 websites useful. I find the World Bank websites easy to 6.8 navigate. "Please rate how much you agree with the following" (1-"Strongly disagree", 10-"Strongly agree”) 47 The World Bank Lebanon Country Survey 2013 X. Communication and Openness (continued) Information Sharing  Respondents from the Office of President/Prime Minister/Minister and ministries/ministerial departments/implementation agencies had the highest levels of agreement that “the World Bank is responsive to my information requests and inquiries,” whereas respondents from CSOs, bilateral/multilateral agencies, and other organizations had significantly lower levels of agreement. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank is responsive to my 6.8 information requests and inquiries When I need information from the World 6.4 Bank I know how to find it "Please rate how much you agree with the following statements" (1-"Strongly disagree", 10-"Strongly agree”) 48 The World Bank Lebanon Country Survey 2013 X. Communication and Openness (continued) Public Information Services Percentage of Respondents (N=127) Yes 15% No 49% I don't know what PIC is 36% “Do you use/have you used the World Bank’s Public Information Centers (PICs) in Lebanon?^” (Respondents chose from a list.) ^Only respondents who received the questionnaire in English were asked this question. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank’s PIC is a valuable source of information related to development in 6.5 Lebanon.^ "Please rate how much you agree with the following statements" (1-"Strongly disagree", 10-"Strongly agree”) ^Only respondents who received the questionnaire in English were asked this question. 49 The World Bank Lebanon Country Survey 2013 XI. Appendices A. Responses to All Questions across All Respondents ..................... 51 B. Responses to All Questions by Stakeholder Groups ..................... 67 C. Responses to All Questions by Geographic Locations ................... 88 D. Indicator Questions as a Function of Exposure to the Bank ........ 104 E. World Bank Country Survey ‘13 – Lebanon Questionnaire ........ 105 Lebanon 50 The World Bank Lebanon Country Survey 2013 Appendix A: Responses to All Questions across All Respondents (N=196) All rating scale questions are presented with the total number of respondents that provided a rating (N), the number of respondents who indicated that they “Don’t know” (DK), the mean rating acro ss all respondents (Mean), and the standard deviation of this mean (SD). Indicator questions are noted with an asterisk (*). A. General Issues Facing Lebanon Percentage of Respondents 1. In general would you say that Lebanon is headed in ... ? (N=191) The right direction 8.4% The wrong direction 66.0% Not sure 25.7% 2. Listed below are a number of development priorities in Lebanon. Please identify which of the following you consider the most important Percentage of Respondents development priorities in Lebanon? (Choose no more than THREE) (Responses Combined; N=188) Public sector governance/ reform 53.2% Social protection 32.4% Job creation/employment 27.7% Anti corruption 19.7% Transport 15.4% Economic growth 14.9% Natural resource management 14.9% Education 12.8% Basic infrastructure 11.2% Balanced regional development 9.0% Poverty reduction 9.0% Rural development 9.0% Law and justice 9.0% Equality of opportunity 6.4% Water and sanitation 6.4% Energy 5.9% Health 5.9% Environmental sustainability 4.3% Crime and violence 4.3% Domestic private sector development 3.7% Disaster management 2.7% Foreign direct investment 2.1% Urban development 2.1% Gender 2.1% Communicable/non-communicable diseases 1.6% Food security 1.6% Climate change 1.6% Information and communications technology 1.6% Regulatory framework 1.1% Global/regional integration 1.1% Financial markets 1.1% Trade and exports 0.5% Agricultural development 0.5% 51 The World Bank Lebanon Country Survey 2013 A. General Issues Facing Lebanon (continued) 3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would Percentage of Respondents contribute most to reducing poverty in Lebanon? (Choose no more than THREE) (Responses Combined; N=196) Job creation/employment 49.5% Economic growth 40.8% Social protection 34.2% Rural development 33.7% Public sector governance/ reform 19.4% Equality of opportunity 19.4% Education 17.9% Anti corruption 14.3% Balanced regional development 12.8% Domestic private sector development 10.7% Energy 6.6% Natural resource management 6.1% Agricultural development 5.6% Foreign direct investment 5.1% Health 3.6% Basic infrastructure 3.1% Food security 3.1% Transport 2.6% Law and justice 2.6% Gender 1.5% Urban development 1.0% Environmental sustainability 1.0% Water and sanitation 1.0% Disaster management 1.0% Financial markets 1.0% Global/regional integration 0.5% Regulatory framework 0.5% Information and communications technology 0.5% Climate change 0.0% Crime and violence 0.0% Communicable/non-communicable diseases 0.0% Trade and exports 0.0% 52 The World Bank Lebanon Country Survey 2013 A. General Issues Facing Lebanon (continued) 4. Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Percentage of Respondents Lebanon? (Choose no more than THREE) (Responses Combined; N=188) Public sector governance/ reform 31.9% Foreign direct investment 30.9% Trade and exports 22.9% Natural resource management 22.3% Anti corruption 21.3% Domestic private sector development 20.2% Job creation/employment 19.1% Basic infrastructure 18.6% Energy 15.4% Balanced regional development 13.3% Rural development 12.2% Information and communications technology 12.2% Regulatory framework 8.5% Law and justice 8.0% Equality of opportunity 6.4% Global/regional integration 5.3% Transport 4.8% Education 3.7% Environmental sustainability 3.2% Financial markets 2.7% Social protection 2.7% Water and sanitation 2.7% Agricultural development 2.7% Gender 2.1% Food security 2.1% Urban development 1.6% Climate change 0.0% Disaster management 0.0% Communicable/non-communicable diseases 0.0% Health 0.0% Crime and violence 0.0% 53 The World Bank Lebanon Country Survey 2013 A. General Issues Facing Lebanon (continued) 5. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Lebanon? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=169) A growing middle class 38.5% Consistent economic growth 29.0% Better employment opportunities for young people 23.1% Education and training that better ensure job opportunity 18.3% Greater voice and participation for citizens to help ensure greater accountability 17.8% Better opportunity for the poor who live in rural areas 16.0% Better entrepreneurial opportunities 15.4% Better quality public services 14.2% Greater access to micro-finance for the poor 10.7% Greater access to health and nutrition for citizens 5.9% Better employment opportunities for women 5.9% Better opportunity for the poor who live in urban areas 3.0% Other 3.0% B. Overall Attitudes toward the World Bank Familiarity N DK Mean SD 1. How familiar are you with the work of the World Bank in Lebanon? 194 0 6.19 2.18 (1-Not familiar at all, 10-Extremely familiar) Overall Effectiveness* N DK Mean SD 2. Overall, please rate your impression of the World Bank's effectiveness 167 26 5.96 1.85 in Lebanon? (1-Not effective at all, 10-Very effective) Staff Preparedness* N DK Mean SD 3. To what extent do you believe the World Bank’s staff is well prepared to help Lebanon solve its most complicated development challenges? 154 39 6.79 1.80 (1-To no degree at all, 10-To a very significant degree) 54 The World Bank Lebanon Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) 4. When thinking about how the World Bank can have the most impact on development results in Lebanon, in which sectoral areas do you believe the World Bank should focus most of its attention and resources in Lebanon? Percentage of Respondents (Choose no more than THREE) (Responses Combined; N=195) Public sector governance/ reform 48.2% Social protection 23.1% Economic growth 21.0% Job creation/employment 17.9% Poverty reduction 17.4% Rural development 17.4% Education 13.3% Basic infrastructure 12.8% Transport 12.8% Balanced regional development 11.8% Energy 11.3% Domestic private sector development 10.8% Agricultural development 9.7% Anti corruption 9.2% Foreign direct investment 8.2% Natural resource management 7.7% Environmental sustainability 7.2% Law and justice 7.2% Water and sanitation 6.2% Health 5.1% Regulatory framework 4.1% Information and communications technology 4.1% Global/regional integration 2.1% Food security 2.1% Financial markets 1.5% Urban development 1.5% Equality of opportunity 1.5% Trade and exports 1.5% Gender 0.5% Crime and violence 0.0% Climate change 0.0% Communicable/non-communicable diseases 0.0% Disaster management 0.0% 55 The World Bank Lebanon Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) 5. When thinking about the World Bank’s role, which activity do Percentage of Respondents (N=161) nd you believe is of greatest VALUE and which activity is of second Greatest 2 Greatest greatest value in Lebanon? Value Value Combined Financial resources: policy based lending / budget support to the 23.0% 14.9% 37.9% Government Financial resources: investment lending 29.8% 6.8% 36.6% Training/capacity building 7.5% 23.0% 30.4% Technical assistance 12.4% 15.5% 28.0% Policy advice 7.5% 10.6% 18.0% Studies/analyses 3.1% 9.3% 12.4% Mobilizing third party financial resources 6.2% 5.0% 11.2% Donor coordination 3.1% 6.2% 9.3% Data 3.7% 3.1% 6.8% Linkage to non-Bank expertise 0.0% 5.0% 5.0% Convening/facilitating 2.5% 0.0% 2.5% Other 1.2% 0.6% 1.9% 6. Which of the following do you identify as the World Bank’s greatest Percentage of Respondents WEAKNESSES in its work in Lebanon? (Choose no more than TWO) (Responses Combined; N=169) Not enough public disclosure of its work 24.9% Not collaborating enough with non-state actors 20.7% Not willing to honestly criticize policies and reform efforts in the country 20.7% Not adequately sensitive to political/social realities in Lebanon 18.9% World Bank processes too slow and complex 18.3% Too influenced by developed countries 15.4% Not exploring alternative policy options 13.6% Imposing technocratic solutions without regard to political realities 12.4% Too bureaucratic in its operational policies and procedures 11.8% Not aligned with country priorities 7.1% Not aligned with other donors’ work 5.9% Other 3.6% Arrogant in its approach 3.6% Staff too inaccessible 2.4% Not client focused 1.8% The credibility of its knowledge/data 0.0% 7. Which World Bank instruments do you believe are the MOST effective in Percentage of Respondents reducing poverty in Lebanon? (Choose no more than TWO) (Responses Combined; N=193) Investment lending 56.0% Capacity development 46.6% Technical assistance 34.2% Policy based lending / budget support to the Government 23.3% Knowledge products/services 14.5% Risk guarantee instrument 6.7% Trust Fund management 6.2% Don’t know 1.6% Other 0.5% 56 The World Bank Lebanon Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) Influencing Global Development Agenda N DK Mean SD 8. To what extent do you believe the World Bank SHOULD seek to influence the global development agenda as related to “global public 170 18 7.27 1.85 goods?” (1-To no degree at all, 10-To a very significant degree) 9. In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank collaborate with more in your country to ensure better development results Percentage of Respondents there? (Choose no more than TWO) (Responses Combined; N=196) NGOs 45.4% Private sector 29.6% Local Government 28.6% Academia/think tanks/research institutes 26.5% Community Based Organizations (CBOs) 17.3% Donor community 12.2% Beneficiaries 10.7% Media 10.7% Parliament 7.1% Foundations 5.6% Other 4.6% Faith based organizations 0.0% To what extent do you agree with the following statements about the Level of Agreement World Bank’s work in Lebanon? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 10. Overall the World Bank currently plays a relevant role in development 168 17 5.79 2.15 in Lebanon* 11. The World Bank’s work is aligned with what I consider the development 162 22 5.83 1.91 priorities for Lebanon* 12. The World Bank supports programs and strategies that are realistic for 162 24 5.90 1.89 Lebanon 13. The World Bank treats clients and stakeholders in Lebanon with respect 156 30 7.67 1.75 To what extent is the World Bank an effective development partner in Degree Lebanon, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 14. Responsiveness* 137 42 6.01 1.85 15. Flexibility (in terms of the World Bank’s products and services) 144 35 5.90 1.85 16. Flexibility (in terms of changing country circumstances) 138 39 5.63 1.90 17. Being inclusive 134 40 6.04 1.79 18. Openness* 150 26 6.71 1.82 19. Staff accessibility 140 38 6.56 2.00 20. Straightforwardness and honesty 143 33 7.34 1.96 21. Collaboration with groups outside of the Government* 130 47 5.94 2.02 22. Collaboration with the Government* 141 38 7.33 1.56 23. Collaboration with other donors* 103 73 6.43 1.74 24. The speed in which it gets things accomplished on the ground 116 39 5.99 1.86 25. Follow through over time 129 49 6.77 1.88 57 The World Bank Lebanon Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) 26. When World Bank assisted reform efforts fail or are slow to take place, Percentage of Respondents which of the following would you attribute this to? (Choose no more than TWO) (Responses Combined; N=191) Political pressures and obstacles 56.5% The Government works inefficiently 45.5% There is not an adequate level of citizen/civil society participation 25.7% Reforms are not well thought out in light of country challenges 24.1% Lack of/inadequate levels of capacity in Government 17.8% The World Bank is not sensitive enough to political/social realities on the ground 14.7% The World Bank works too slowly 13.6% Poor donor coordination 9.4% The World Bank does not do adequate follow through/follow-up 7.3% Other 2.6% C. World Bank Effectiveness and Results How effective do you believe the World Bank is in terms of the work it does in Effectiveness the following areas of development in Lebanon? (1-Not effective at all, 10-Very effective) N DK Mean SD 1. Anti corruption 129 46 3.95 2.38 2. Information and communications technology 106 65 5.60 2.16 3. Transport 114 58 5.04 2.31 4. Crime and violence 89 86 3.25 2.10 5. Law and justice 92 77 3.84 2.21 6. Urban development 117 52 5.39 2.07 7. Environmental sustainability 126 45 5.37 2.15 8. Regulatory framework 112 59 5.39 2.19 9. Basic infrastructure 125 45 5.84 2.13 10. Communicable/non-communicable diseases 77 94 4.38 2.23 11. Poverty reduction 131 39 5.27 2.16 12. Gender 109 60 5.19 2.12 13. Domestic private sector development 109 58 5.28 2.14 14. Foreign direct investment 100 66 5.33 2.25 15. Water and sanitation 122 49 5.77 2.13 16. Trade and exports 86 81 4.86 2.11 17. Economic growth 120 51 5.48 2.03 18. Energy 111 57 5.34 2.34 19. Disaster management 82 87 4.10 2.24 20. Public sector governance/ reform 139 34 5.15 2.34 21. Job creation/employment 131 41 4.76 2.24 22. Financial markets 98 74 4.98 2.38 23. Equality of opportunity 108 63 4.48 2.28 24. Health 109 64 5.01 2.30 25. Rural development 121 52 5.14 2.20 26. Global/regional integration 91 77 4.93 2.15 27. Food security 92 80 4.15 2.18 28. Education 125 47 5.58 2.25 29. Social protection 116 55 4.76 2.33 30. Climate change 104 69 4.63 2.38 31. Agricultural development 117 57 5.14 2.17 32. Natural resource management 93 77 4.35 2.43 33. Balanced regional development 107 65 4.74 2.32 58 The World Bank Lebanon Country Survey 2013 C. World Bank Effectiveness and Results (continued) Achieving Development Results* N DK Mean SD 34. To what extent does the World Bank’s work help to achieve development 162 28 5.62 1.79 results in Lebanon? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank in Lebanon? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 35. The World Bank’s financial instruments meet the needs of Lebanon* 153 35 5.71 1.93 36. The World Bank meets Lebanon’s needs for knowledge services* 159 30 6.07 1.94 Value of Fee-based Products/Services N DK Mean SD 37. To what extent do you believe that Lebanon received value for money from the World Bank’s fee-based products/services? (1-To no degree at all, 10-To a 108 78 5.64 1.88 very significant degree) D. The World Bank’s Knowledge Work and Activities (i.e., Analysis, Studies, Research, Data, Reports, Conferences) 1. How frequently do you consult World Bank knowledge work and activities in Percentage of Respondents the work you do? (N=184) Weekly 13.0% Monthly 17.4% A few times a year 39.1% Rarely 21.2% Never 9.2% 59 The World Bank Lebanon Country Survey 2013 D. The World Bank’s Knowledge Work and Activities (continued) (i.e., Analysis, Studies, Research, Data, Reports, Conferences) 2. When thinking about the development challenges in Lebanon, where do you believe it would be most valuable for the World Bank to focus its knowledge Percentage of Respondents work and activities in the next few years?(Choose no more than THREE) (Responses Combined; N=186) Public sector governance/ reform 52.2% Anti corruption 24.7% Job creation/employment 19.9% Social protection 19.4% Poverty reduction 19.4% Energy 16.1% Economic growth 15.6% Balanced regional development 12.9% Natural resource management 11.8% Education 11.3% Domestic private sector development 9.1% Basic infrastructure 9.1% Transport 8.6% Water and sanitation 8.6% Law and justice 8.1% Rural development 8.1% Environmental sustainability 5.9% Foreign direct investment 4.8% Equality of opportunity 4.3% Agricultural development 4.3% Regulatory framework 3.2% Crime and violence 3.2% Information and communications technology 2.7% Food security 2.2% Financial markets 1.6% Health 1.6% Urban development 1.6% Gender 1.6% Global/regional integration 1.1% Trade and exports 0.5% Climate change 0.5% Communicable/non-communicable diseases 0.5% Disaster management 0.0% 60 The World Bank Lebanon Country Survey 2013 D. The World Bank’s Knowledge Work and Activities (continued) (i.e., Analysis, Studies, Research, Data, Reports, Conferences) In Lebanon, how effective do you believe the World Bank’s knowledge Degree work and activities are at: (1-Not effective at all, 10- Very effective) N DK Mean SD 3. Enhancing your knowledge and/or skills 163 20 6.28 2.12 4. Contributing to good policy making 161 23 6.02 1.88 5. Providing support for program implementation 157 25 6.55 1.77 In Lebanon, to what extent do you believe that the World Bank’s Degree knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 6. Are timely 137 41 5.92 1.89 7. Include appropriate level of stakeholder involvement during 141 36 6.01 2.10 preparation 8. Are relevant to Lebanon’s development priorities 151 26 6.10 1.86 9. Provide feasible recommendations 154 25 6.29 1.80 10. Are accessible (well written and easy to understand) 153 29 7.03 1.66 11. Are source of relevant information on global good practices. 152 27 6.97 1.77 12. Are useful in terms of the work you do 157 22 6.82 1.98 13. Are adequately disseminated 146 34 6.08 2.00 14. Are translated enough into local language 133 45 6.17 2.06 15. Are adaptable to Lebanon’s specific development challenges and 152 30 5.92 1.80 country circumstances* Overall Evaluations N DK Mean SD 16. Overall, how significant a contribution do you believe the World Bank’s knowledge work and activities make to development results in your 162 25 6.07 2.00 country?* (1-Not significant at all, 10-Very significant) 17. Overall, how would you rate the technical quality of the World Bank’s knowledge work and activities?* (1-Very low technical quality, 10-Very high 163 25 7.31 1.55 technical quality) 61 The World Bank Lebanon Country Survey 2013 E. Working with the World Bank To what extent do you agree/disagree with the following statements? Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 1. The World Bank disburses funds promptly 122 52 5.22 2.32 2. The World Bank effectively monitors and evaluates the projects and 142 33 6.65 1.92 programs it supports 3. The World Bank's approvals and reviews are done in a timely fashion 127 47 6.12 1.91 4. The World Bank's “Safeguard Policy” requirements are reasonable 111 62 6.16 1.93 5. The World Bank’s conditions on its lending are reasonable 119 54 6.00 1.99 6. Working with the World Bank increases Lebanon's institutional capacity 153 22 6.80 1.91 7. The World Bank ensures consistency and continuity through staff 109 64 6.90 1.67 changes 8. The World Bank's teams and visits are well coordinated 120 54 6.92 1.81 9. Where country systems are adequate, the World Bank makes 102 72 6.85 1.71 appropriate use of them* 10. The World Bank provides effective implementation support 132 43 6.80 1.79 F. The Future Role of the World Bank in Lebanon Future Role of the World Bank N DK Mean SD 1. How significant a role do you believe the World Bank SHOULD play in Lebanon’s development in the near future? 188 5 7.98 1.54 (1-Not a significant role at all, 10-Very significant role) 2. Which of the following SHOULD the World Bank do to make itself of greater Percentage of Respondents value in Lebanon? (Choose no more than TWO) (Responses Combined; N=181) Reach out more to groups outside of government 51.4% Reduce the complexity of obtaining World Bank financing 34.3% Improve the quality of its experts as related to Lebanon’s specific challenges 17.1% Provide more adequate data/knowledge/statistics/figures on Lebanon’s economy 16.0% Offer more innovative knowledge services 14.9% Improve the competitiveness of its financing compared to markets 14.4% Ensure greater selectivity in its work 9.4% Focus primarily on advocacy issues 8.3% Work faster 7.7% Increase availability of Fee-Based services 7.2% Offer more innovative financial products 6.6% Other 5.5% 62 The World Bank Lebanon Country Survey 2013 G. Communication and Information Sharing 1. How do you get most of your information about economic and social Percentage of Respondents development issues in Lebanon? (Choose no more than TWO) (Responses Combined; N=182) Internet 56.0% Local newspapers 54.4% Local television 23.6% Periodicals 21.4% International newspapers 9.3% Other 7.1% Social media 6.0% International television 6.0% Local radio 2.7% Mobile phones 2.2% Instant messaging 1.6% International radio 1.1% Blogs 1.1% 2. How would you prefer to receive information from the World Bank? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=186) World Bank seminars/workshops/conferences 43.0% World Bank website 38.7% e-newsletters 38.2% World Bank publications and other written materials 28.0% Direct contact with World Bank 23.1% Social media 6.5% Instant messaging 5.9% World Bank Public Information Center 5.5% Mobile phones 4.3% Other 1.6% Blogs 0.5% 3. Are you aware of the World Bank's Access to Information Policy under which the Bank will now disclose any information in its possession that is not a list Percentage of Respondents of exceptions? (N=175) Yes 24.0% No 76.0% 4. Have you requested information from the World Bank on its activities in the Percentage of Respondents past year? (N=177) Yes 19.2% No 80.8% Percentage of Respondents 5. Were you able to obtain this information? (N=37) Yes 86.5% No 13.5% 63 The World Bank Lebanon Country Survey 2013 G. Communication and Information Sharing (continued) Percentage of Respondents 6. Do you have access to the Internet? (N=179) Yes 99.4% No 0.6% Percentage of Respondents 7. Do you use/have used the World Bank website? (N=181) Yes 72.4% No 27.6% Percentage of Respondents 8. Which do you primarily use? (N=159) The World Bank's country website 40.3% The World Bank's main website 59.7% 9. Which Internet connection do you use primarily when visiting a World Bank Percentage of Respondents website? (N=163) High speed 96.3% Dial-up 3.7% 10. Do you use/have you used the World Bank’s Public Information Centers Percentage of Respondents (PICs) in Lebanon? (N=127) Yes 15.0% No 48.8% I don’t know what PIC is 36.2% Please rate how much you agree with the following statements. Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 11. I use/consult World Bank data more often than I did a few years ago 162 16 5.60 2.61 12. The World Bank’s PIC is a valuable source of information related to 26 46 6.50 1.58 development in Lebanon. 13. I find the World Bank websites easy to navigate. 133 27 6.78 1.75 14. I find the information on the World Bank’s websites useful. 130 22 7.32 1.43 15. When I need information from the World Bank I know how to find it 154 23 6.41 2.38 16. The World Bank is responsive to my information requests and inquiries 111 55 6.77 2.21 64 The World Bank Lebanon Country Survey 2013 H. Background Information 1. Which of the following best describes your current position? Percentage of Respondents (Please mark only ONE response) (N=173) Office of the President, Prime Minister 1.2% Office of Minister 2.3% Office of Parliamentarian 2.3% Employee of a Ministry, Ministerial Department or Implementation Agency 8.7% Consultant/Contractor working on World Bank supported Project/Program 3.5% Project Management Unit (PMU) overseeing implementation of project 5.2% Local Government Office or Staff 3.5% Bilateral Agency 1.7% Multilateral Agency 4.0% Private Sector Organization 9.2% Private Foundation .6% Financial Sector/Private Bank 12.7% NGO 17.3% Community Based Organization 2.9% Media 8.1% Independent Government Institution 7.5% Trade Union 1.2% Academia/Research Institute/Think Tank 6.4% Other 1.7% 2. Please identify the primary specialization of your work. Percentage of Respondents (Please mark only ONE response) (N=178) Other 28.1% Financial markets/banking 18.0% Public sector governance/Public financial management/anti corruption 9.6% Law and justice/regulatory framework 6.7% Education 6.2% Information and communications technology 5.1% Social protection 5.1% Job creation/employment 4.5% Health/Communicable/non-communicable diseases 2.8% Energy 2.2% Natural resource management/environmental sustainability 2.2% Private sector development/foreign direct investment 2.2% Agriculture/ rural development / food security 1.7% Gender/equality of opportunity 1.7% Water and sanitation 1.7% Transport 1.1% Urban development 1.1% 65 The World Bank Lebanon Country Survey 2013 H. Background Information (continued) 3. Currently, do you professionally collaborate/work with the World Bank in Percentage of Respondents your country? (N=187) Yes 48.7% No 51.3% 4. Which of the following describes most of your exposure to the World Bank in Percentage of Respondents Lebanon? (Choose no more than TWO) (Responses Combined; N=185) Collaborate as part of my professional duties 43.2% Use World Bank reports/data 38.4% Engage in World Bank related/sponsored events/activities 28.6% Use World Bank website for information, data, research, etc. 27.0% Observer 24.3% Percentage of Respondents 5. Which best represents your geographic location? (N=187) Beirut 66.8% Mount Lebanon 20.3% North 6.4% South 3.7% Bekaa 2.7% 66 The World Bank Lebanon Country Survey 2013 Appendix B: Responses to All Questions by Stakeholder Groups A. General Issues facing Lebanon In general, would you say that Lebanon is headed in...?* Office of Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Independent Academia/ President/Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ Government Research institute/ Percentage of Respondents Minister/Minister Implementation Agency Bank project Local Gov Agency Private Bank CSO Media Institution Think tank Other The right direction 0.0% 6.7% 33.3% 0.0% 0.0% 5.6% 2.7% 0.0% 7.7% 18.2% 0.0% The wrong direction 66.7% 33.3% 46.7% 83.3% 80.0% 63.9% 73.0% 78.6% 69.2% 72.7% 100.0% Not sure 33.3% 60.0% 20.0% 16.7% 20.0% 30.6% 24.3% 21.4% 23.1% 9.1% 0.0% *Significantly different between stakeholder groups Listed below are a number of development priorities in Lebanon. Please identify which of the following you consider the most important development priorities in Lebanon? (Choose no more than THREE) Office of Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents President/Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ Government Research institute/ (Responses Combined) Minister/Minister Implementation Agency Bank project Local Gov Agency Private Bank CSO Media Institution Think tank Other Social protection 33.3% 33.3% 33.3% 50.0% 60.0% 13.2% 36.8% 46.2% 46.2% 18.2% 42.9% Transport 0.0% 20.0% 26.7% 0.0% 20.0% 18.4% 7.9% 7.7% 15.4% 9.1% 14.3% Public sector governance/ reform 33.3% 53.3% 46.7% 16.7% 60.0% 68.4% 44.7% 46.2% 46.2% 81.8% 57.1% Global/regional integration 0.0% 0.0% 0.0% 0.0% 0.0% 2.6% 2.6% 0.0% 0.0% 0.0% 0.0% Gender 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.3% 0.0% 0.0% 18.2% 0.0% Domestic private sector development 0.0% 6.7% 6.7% 16.7% 10.0% 2.6% 2.6% 7.7% 0.0% 0.0% 0.0% Foreign direct investment 0.0% 0.0% 0.0% 16.7% 0.0% 2.6% 2.6% 7.7% 0.0% 0.0% 0.0% Water and sanitation 0.0% 6.7% 13.3% 0.0% 10.0% 5.3% 7.9% 0.0% 0.0% 0.0% 28.6% Anti corruption 16.7% 33.3% 26.7% 0.0% 20.0% 18.4% 13.2% 23.1% 7.7% 27.3% 28.6% Job creation/employment* 66.7% 26.7% 13.3% 50.0% 60.0% 28.9% 13.2% 38.5% 38.5% 18.2% 14.3% Rural development 0.0% 6.7% 6.7% 16.7% 0.0% 15.8% 10.5% 15.4% 0.0% 0.0% 28.6% Financial markets 0.0% 0.0% 0.0% 0.0% 0.0% 2.6% 2.6% 0.0% 0.0% 0.0% 0.0% Urban development 0.0% 0.0% 6.7% 0.0% 0.0% 0.0% 5.3% 0.0% 0.0% 0.0% 0.0% Environmental sustainability 0.0% 6.7% 6.7% 0.0% 10.0% 0.0% 10.5% 0.0% 0.0% 9.1% 0.0% Equality of opportunity 0.0% 13.3% 0.0% 0.0% 10.0% 0.0% 2.6% 7.7% 7.7% 27.3% 0.0% Balanced regional development 0.0% 0.0% 0.0% 33.3% 0.0% 5.3% 13.2% 7.7% 15.4% 9.1% 14.3% Health 16.7% 6.7% 13.3% 0.0% 0.0% 2.6% 10.5% 0.0% 7.7% 0.0% 0.0% Education 33.3% 0.0% 13.3% 16.7% 10.0% 5.3% 26.3% 23.1% 7.7% 9.1% 0.0% Poverty reduction 0.0% 13.3% 13.3% 0.0% 0.0% 7.9% 15.8% 7.7% 7.7% 9.1% 0.0% Energy 0.0% 0.0% 13.3% 0.0% 10.0% 10.5% 5.3% 0.0% 7.7% 0.0% 0.0% Food security 0.0% 0.0% 0.0% 0.0% 0.0% 2.6% 2.6% 0.0% 7.7% 0.0% 0.0% Climate change 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 2.6% 0.0% 0.0% 0.0% 0.0% Agricultural development 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Trade and exports 0.0% 0.0% 0.0% 0.0% 0.0% 2.6% 0.0% 0.0% 0.0% 0.0% 0.0% Crime and violence 16.7% 0.0% 0.0% 16.7% 0.0% 5.3% 2.6% 15.4% 7.7% 0.0% 0.0% Economic growth 0.0% 6.7% 20.0% 16.7% 10.0% 15.8% 10.5% 7.7% 23.1% 36.4% 14.3% Law and justice 0.0% 6.7% 13.3% 16.7% 10.0% 15.8% 5.3% 7.7% 23.1% 0.0% 0.0% Regulatory framework 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 2.6% 0.0% 7.7% 0.0% 0.0% Communicable/non-communicable 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 9.1% 14.3% diseases* Basic infrastructure* 50.0% 33.3% 6.7% 0.0% 0.0% 15.8% 2.6% 0.0% 7.7% 0.0% 28.6% Natural resource management 16.7% 20.0% 0.0% 16.7% 0.0% 15.8% 21.1% 23.1% 15.4% 18.2% 14.3% Disaster management 16.7% 0.0% 6.7% 0.0% 0.0% 0.0% 5.3% 7.7% 0.0% 0.0% 0.0% Information and communications 0.0% 0.0% 0.0% 16.7% 0.0% 5.3% 0.0% 0.0% 0.0% 0.0% 0.0% technology *Significantly different between stakeholder groups 67 The World Bank Lebanon Country Survey 2013 A. General Issues facing Lebanon (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Lebanon? (Choose no more than THREE) Office of Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents President/Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ Government Research institute/ (Responses Combined) Minister/Minister Implementation Agency Bank project Local Gov Agency Private Bank CSO Media Institution Think tank Other Water and sanitation 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 2.6% 0.0% 0.0% 0.0% 0.0% Equality of opportunity* 50.0% 6.7% 26.7% 33.3% 40.0% 5.3% 21.1% 14.3% 15.4% 45.5% 14.3% Economic growth 33.3% 46.7% 60.0% 33.3% 20.0% 57.9% 39.5% 21.4% 46.2% 36.4% 14.3% Climate change 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Global/regional integration 0.0% 0.0% 0.0% 0.0% 0.0% 2.6% 0.0% 0.0% 0.0% 0.0% 0.0% Gender 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 2.6% 7.1% 0.0% 9.1% 0.0% Rural development 16.7% 26.7% 13.3% 33.3% 20.0% 55.3% 31.6% 28.6% 15.4% 36.4% 57.1% Urban development 0.0% 0.0% 6.7% 0.0% 10.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Regulatory framework 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Basic infrastructure 0.0% 0.0% 0.0% 0.0% 10.0% 7.9% 0.0% 7.1% 0.0% 0.0% 0.0% Social protection* 50.0% 53.3% 13.3% 83.3% 30.0% 28.9% 15.8% 50.0% 46.2% 54.5% 28.6% Law and justice 0.0% 0.0% 6.7% 0.0% 0.0% 0.0% 0.0% 7.1% 0.0% 9.1% 0.0% Transport 0.0% 6.7% 6.7% 0.0% 0.0% 0.0% 0.0% 7.1% 7.7% 9.1% 0.0% Crime and violence 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Communicable/non- 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% communicable diseases Information and communications 16.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% technology* Anti corruption 16.7% 0.0% 13.3% 16.7% 0.0% 13.2% 21.1% 28.6% 7.7% 27.3% 14.3% Domestic private sector 0.0% 13.3% 6.7% 0.0% 10.0% 13.2% 10.5% 0.0% 0.0% 0.0% 14.3% development Foreign direct investment 33.3% 6.7% 13.3% 16.7% 10.0% 2.6% 2.6% 0.0% 7.7% 0.0% 0.0% Education 16.7% 20.0% 40.0% 0.0% 10.0% 18.4% 21.1% 28.6% 23.1% 9.1% 0.0% Energy 16.7% 13.3% 0.0% 16.7% 0.0% 0.0% 10.5% 7.1% 0.0% 0.0% 0.0% Public sector governance/ reform 16.7% 20.0% 6.7% 16.7% 60.0% 21.1% 23.7% 14.3% 15.4% 0.0% 14.3% Natural resource management 0.0% 13.3% 6.7% 16.7% 0.0% 2.6% 5.3% 0.0% 7.7% 0.0% 28.6% Environmental sustainability* 0.0% 0.0% 13.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 2.6% 0.0% 0.0% 0.0% 0.0% 14.3% Health 0.0% 0.0% 6.7% 0.0% 0.0% 2.6% 5.3% 0.0% 7.7% 0.0% 14.3% Agricultural development 0.0% 13.3% 0.0% 0.0% 0.0% 2.6% 10.5% 14.3% 0.0% 0.0% 0.0% Job creation/employment 33.3% 53.3% 60.0% 33.3% 70.0% 36.8% 57.9% 35.7% 53.8% 45.5% 71.4% Financial markets 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 2.6% 0.0% 0.0% 9.1% 0.0% Trade and exports 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Food security 0.0% 0.0% 0.0% 0.0% 0.0% 2.6% 5.3% 7.1% 7.7% 0.0% 0.0% Balanced regional development 0.0% 6.7% 0.0% 0.0% 10.0% 21.1% 7.9% 21.4% 38.5% 9.1% 14.3% *Significantly different between stakeholder groups 68 The World Bank Lebanon Country Survey 2013 A. General Issues facing Lebanon (continued) Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Lebanon? (Choose no more than THREE) Office of Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents President/Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ Government Research institute/ (Responses Combined) Minister/Minister Implementation Agency Bank project Local Gov Agency Private Bank CSO Media Institution Think tank Other Energy 16.7% 6.7% 20.0% 16.7% 30.0% 7.9% 21.6% 35.7% 15.4% 0.0% 0.0% Gender 0.0% 6.7% 0.0% 0.0% 0.0% 2.6% 5.4% 0.0% 0.0% 0.0% 0.0% Equality of opportunity* 16.7% 0.0% 0.0% 33.3% 20.0% 0.0% 10.8% 21.4% 0.0% 0.0% 0.0% Social protection 0.0% 0.0% 0.0% 16.7% 0.0% 0.0% 5.4% 0.0% 0.0% 0.0% 0.0% Global/regional integration 16.7% 6.7% 0.0% 0.0% 0.0% 5.3% 5.4% 7.1% 15.4% 0.0% 0.0% Climate change 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Anti corruption 33.3% 13.3% 26.7% 16.7% 20.0% 21.1% 18.9% 14.3% 23.1% 45.5% 28.6% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Rural development 0.0% 20.0% 6.7% 33.3% 0.0% 5.3% 21.6% 14.3% 7.7% 27.3% 0.0% Foreign direct investment* 16.7% 46.7% 20.0% 50.0% 30.0% 50.0% 10.8% 28.6% 23.1% 18.2% 28.6% Urban development 0.0% 0.0% 0.0% 0.0% 10.0% 0.0% 2.7% 0.0% 7.7% 0.0% 0.0% Water and sanitation 16.7% 0.0% 13.3% 0.0% 0.0% 0.0% 2.7% 0.0% 7.7% 0.0% 0.0% Education 16.7% 0.0% 13.3% 0.0% 0.0% 0.0% 8.1% 0.0% 0.0% 0.0% 14.3% Information and communications 16.7% 26.7% 13.3% 0.0% 0.0% 10.5% 8.1% 21.4% 7.7% 18.2% 0.0% technology Regulatory framework 0.0% 13.3% 20.0% 0.0% 10.0% 10.5% 5.4% 7.1% 7.7% 9.1% 0.0% Balanced regional development 16.7% 6.7% 6.7% 0.0% 10.0% 7.9% 8.1% 28.6% 15.4% 36.4% 28.6% Communicable/non- 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% communicable diseases Trade and exports 16.7% 40.0% 26.7% 16.7% 20.0% 28.9% 13.5% 35.7% 15.4% 18.2% 28.6% Public sector governance/ 16.7% 0.0% 33.3% 33.3% 60.0% 44.7% 35.1% 14.3% 46.2% 9.1% 14.3% reform* Domestic private sector 16.7% 26.7% 26.7% 16.7% 30.0% 15.8% 18.9% 21.4% 30.8% 9.1% 14.3% development Job creation/employment 16.7% 20.0% 20.0% 16.7% 30.0% 7.9% 29.7% 7.1% 7.7% 27.3% 28.6% Agricultural development 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.4% 0.0% 7.7% 9.1% 14.3% Food security 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 2.7% 7.1% 0.0% 0.0% 14.3% Transport 0.0% 0.0% 0.0% 0.0% 10.0% 10.5% 8.1% 7.1% 0.0% 0.0% 0.0% Natural resource management 33.3% 33.3% 20.0% 33.3% 0.0% 18.4% 18.9% 7.1% 30.8% 18.2% 57.1% Environmental sustainability 0.0% 0.0% 13.3% 0.0% 0.0% 2.6% 5.4% 0.0% 7.7% 0.0% 0.0% Health 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Basic infrastructure 16.7% 26.7% 6.7% 0.0% 20.0% 31.6% 16.2% 7.1% 15.4% 27.3% 0.0% Law and justice 0.0% 0.0% 13.3% 16.7% 0.0% 10.5% 5.4% 14.3% 7.7% 18.2% 0.0% Crime and violence 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Financial markets 16.7% 0.0% 0.0% 0.0% 0.0% 5.3% 2.7% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 69 The World Bank Lebanon Country Survey 2013 A. General Issues facing Lebanon (continued) When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Lebanon (Choose no more than TWO) Office of Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents President/Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ Government Research institute/ (Responses Combined) Minister/Minister Implementation Agency Bank project Local Gov Agency Private Bank CSO Media Institution Think tank Other Better employment opportunities 20.0% 21.4% 46.2% 33.3% 33.3% 13.9% 33.3% 33.3% 15.4% 0.0% 0.0% for young people Better employment opportunities 0.0% 0.0% 0.0% 0.0% 11.1% 0.0% 18.2% 0.0% 0.0% 0.0% 0.0% for women* Greater access to micro-finance 0.0% 0.0% 23.1% 16.7% 11.1% 11.1% 3.0% 25.0% 15.4% 14.3% 0.0% for the poor Greater voice and participation for citizens to help ensure greater 0.0% 7.1% 0.0% 0.0% 22.2% 25.0% 21.2% 8.3% 7.7% 57.1% 16.7% accountability Greater access to health and 0.0% 0.0% 0.0% 16.7% 0.0% 8.3% 3.0% 8.3% 7.7% 14.3% 0.0% nutrition for citizens Better entrepreneurial 60.0% 42.9% 7.7% 16.7% 0.0% 11.1% 6.1% 8.3% 23.1% 0.0% 50.0% opportunities* A growing middle class 20.0% 21.4% 23.1% 33.3% 66.7% 38.9% 33.3% 66.7% 53.8% 42.9% 50.0% Better opportunity for the poor 0.0% 21.4% 7.7% 16.7% 0.0% 19.4% 27.3% 8.3% 7.7% 14.3% 0.0% who live in rural areas Better opportunity for the poor 0.0% 0.0% 15.4% 0.0% 0.0% 5.6% 0.0% 0.0% 0.0% 14.3% 0.0% who live in urban areas Consistent economic growth 60.0% 35.7% 23.1% 33.3% 11.1% 41.7% 27.3% 16.7% 23.1% 14.3% 66.7% Education and training that better 20.0% 14.3% 38.5% 16.7% 11.1% 13.9% 21.2% 16.7% 7.7% 14.3% 16.7% ensure job opportunity Better quality public services 20.0% 28.6% 15.4% 16.7% 33.3% 8.3% 6.1% 0.0% 30.8% 14.3% 0.0% Other 0.0% 7.1% 7.7% 0.0% 0.0% 2.8% 0.0% 8.3% 7.7% 0.0% 0.0% *Significantly different between stakeholder groups 70 The World Bank Lebanon Country Survey 2013 B. Overall Attitudes toward the World Bank Which of the following best describes your current position? Office of President/ Employee of a Ministry/ PMU/ Consultant/ Bilateral/ Private Sector/ Independent Academia/ Prime Minister/ Ministerial Dep/ Contractor on Local Multilateral Financial Sector/ Government Research institute/ Minister Implementation Agency Bank project Government Agency Private Bank CSO Media Institution Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD How familiar are you with the work of the World Bank in 6 9.17 1.17 15 5.93 2.46 15 8.07 1.16 6 4.67 1.63 10 6.00 2.21 38 6.16 2.24 38 5.24 1.98 14 5.93 1.33 13 6.92 1.93 11 6.18 2.27 7 7.14 1.21 Lebanon?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between stakeholder groups Which of the following best describes your current position? Office of President/ Employee of a Ministry/ PMU/ Consultant/ Bilateral/ Private Sector/ Independent Academia/ Prime Minister/ Ministerial Dep/ Contractor on Local Multilateral Financial Sector/ Government Research institute/ Minister Implementation Agency Bank project Government Agency Private Bank CSO Media Institution Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the World Bank’s 6 7.67 3.01 9 6.22 2.11 15 7.60 1.30 6 4.67 1.63 8 6.50 1.93 32 5.91 1.49 30 5.07 1.93 14 5.14 1.29 12 6.42 1.38 10 5.10 1.60 7 6.14 1.21 effectiveness in Lebanon?* (1-Not effective at all, 10-Very effective) *Significantly different between stakeholder groups Which of the following best describes your current position? Office of President/ Employee of a Ministry/ PMU/ Consultant/ Bilateral/ Private Sector/ Independent Academia/ Prime Minister/ Ministerial Dep/ Contractor on Local Multilateral Financial Sector/ Government Research institute/ Minister Implementation Agency Bank project Government Agency Private Bank CSO Media Institution Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank's staff is well prepared to help Lebanon solve 6 9.17 .98 10 7.60 1.84 15 7.40 1.88 5 6.00 2.74 8 6.63 1.92 30 6.70 1.37 25 6.16 2.08 11 5.91 1.51 11 7.09 1.30 10 6.00 1.70 6 6.83 1.17 its most complicated development challenges?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups 71 The World Bank Lebanon Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) When thinking about how the World Bank can have the most impact on development results in Lebanon, in which sectoral areas do you believe the World Bank should focus most of its attention and resources in Lebanon? (Choose no more than THREE) Office of Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents President/Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ Government Research institute/ (Responses Combined) Minister/Minister Implementation Agency Bank project Local Gov Agency Private Bank CSO Media Institution Think tank Other Social protection 16.7% 20.0% 33.3% 16.7% 40.0% 13.2% 18.4% 50.0% 38.5% 27.3% 0.0% Public sector governance/ reform 66.7% 73.3% 33.3% 16.7% 60.0% 57.9% 39.5% 35.7% 53.8% 45.5% 57.1% Transport 0.0% 20.0% 26.7% 0.0% 10.0% 13.2% 7.9% 7.1% 0.0% 9.1% 14.3% Poverty reduction 0.0% 6.7% 20.0% 16.7% 10.0% 18.4% 26.3% 14.3% 23.1% 18.2% 14.3% Global/regional integration 0.0% 0.0% 0.0% 16.7% 0.0% 2.6% 5.3% 0.0% 0.0% 0.0% 0.0% Gender 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 7.1% 0.0% 0.0% 0.0% Crime and violence 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Domestic private sector 0.0% 6.7% 6.7% 50.0% 10.0% 15.8% 15.8% 7.1% 0.0% 0.0% 14.3% development Rural development 0.0% 26.7% 13.3% 0.0% 10.0% 18.4% 23.7% 7.1% 23.1% 9.1% 14.3% Foreign direct investment 0.0% 0.0% 0.0% 16.7% 0.0% 15.8% 0.0% 21.4% 15.4% 9.1% 14.3% Water and sanitation 16.7% 6.7% 13.3% 0.0% 10.0% 7.9% 5.3% 0.0% 0.0% 9.1% 0.0% Energy 16.7% 6.7% 0.0% 0.0% 10.0% 15.8% 7.9% 7.1% 7.7% 18.2% 14.3% Job creation/employment 16.7% 13.3% 6.7% 16.7% 50.0% 15.8% 18.4% 21.4% 15.4% 9.1% 14.3% Financial markets 0.0% 0.0% 0.0% 0.0% 10.0% 0.0% 0.0% 7.1% 0.0% 0.0% 0.0% Urban development 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 2.6% 0.0% 0.0% 9.1% 14.3% Environmental sustainability 0.0% 6.7% 0.0% 0.0% 10.0% 2.6% 18.4% 0.0% 7.7% 27.3% 0.0% Balanced regional development 16.7% 0.0% 13.3% 16.7% 10.0% 10.5% 13.2% 14.3% 7.7% 9.1% 28.6% Equality of opportunity 16.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 7.1% 7.7% 0.0% 0.0% Health 16.7% 0.0% 13.3% 0.0% 10.0% 2.6% 5.3% 21.4% 0.0% 0.0% 0.0% Education 16.7% 0.0% 26.7% 16.7% 10.0% 18.4% 13.2% 21.4% 15.4% 18.2% 0.0% Food security* 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 14.3% 0.0% 0.0% 0.0% Climate change 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Agricultural development 0.0% 0.0% 0.0% 0.0% 0.0% 5.3% 15.8% 7.1% 7.7% 18.2% 28.6% Trade and exports 0.0% 6.7% 0.0% 0.0% 0.0% 2.6% 0.0% 0.0% 0.0% 0.0% 14.3% Economic growth 0.0% 33.3% 13.3% 33.3% 20.0% 23.7% 23.7% 14.3% 15.4% 9.1% 28.6% Law and justice 16.7% 0.0% 13.3% 0.0% 0.0% 7.9% 7.9% 7.1% 7.7% 9.1% 0.0% Regulatory framework 0.0% 6.7% 13.3% 0.0% 10.0% 0.0% 7.9% 0.0% 0.0% 9.1% 0.0% Communicable/non- 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% communicable diseases Basic infrastructure* 33.3% 26.7% 20.0% 50.0% 0.0% 13.2% 2.6% 0.0% 38.5% 0.0% 0.0% Natural resource management* 16.7% 6.7% 13.3% 33.3% 0.0% 0.0% 7.9% 0.0% 0.0% 0.0% 28.6% Anti corruption 0.0% 26.7% 20.0% 0.0% 0.0% 15.8% 5.3% 0.0% 15.4% 9.1% 0.0% Information and communications 16.7% 0.0% 0.0% 0.0% 0.0% 2.6% 2.6% 7.1% 0.0% 27.3% 0.0% technology* Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 72 The World Bank Lebanon Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) When thinking about the World Bank’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Lebanon? Greatest Value Office of Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Independent Academia/ President/Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ Government Research institute/ Percentage of Respondents Minister/Minister Implementation Agency Bank project Local Gov Agency Private Bank CSO Media Institution Think tank Other Financial resources: investment 16.7% 0.0% 25.0% 40.0% 30.0% 38.9% 35.5% 25.0% 27.3% 0.0% 33.3% lending Financial resources: policy based lending / budget support to the 50.0% 44.4% 50.0% 40.0% 10.0% 19.4% 6.5% 25.0% 18.2% 0.0% 50.0% Government* Mobilizing third party financial 0.0% 22.2% 0.0% 0.0% 10.0% 5.6% 9.7% 16.7% 0.0% 0.0% 0.0% resources Technical assistance* 0.0% 0.0% 25.0% 0.0% 40.0% 19.4% 6.5% 0.0% 9.1% 30.0% 0.0% Policy advice 0.0% 11.1% 0.0% 0.0% 10.0% 8.3% 3.2% 8.3% 9.1% 20.0% 16.7% Donor coordination 16.7% 0.0% 0.0% 0.0% 0.0% 5.6% 3.2% 0.0% 0.0% 10.0% 0.0% Data 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 6.5% 0.0% 18.2% 10.0% 0.0% Training/capacity building 0.0% 11.1% 0.0% 20.0% 0.0% 2.8% 9.7% 16.7% 9.1% 20.0% 0.0% Studies/analyses 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 9.7% 8.3% 0.0% 10.0% 0.0% Convening/facilitating 0.0% 11.1% 0.0% 0.0% 0.0% 0.0% 9.7% 0.0% 0.0% 0.0% 0.0% Linkage to non-Bank expertise 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Other 16.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 9.1% 0.0% 0.0% *Significantly different between stakeholder groups nd 2 Greatest Value Office of Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Independent Academia/ President/Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ Government Research institute/ Percentage of Respondents Minister/Minister Implementation Agency Bank project Local Gov Agency Private Bank CSO Media Institution Think tank Other Financial resources: investment 0.0% 11.1% 8.3% 20.0% 10.0% 2.8% 6.5% 16.7% 0.0% 10.0% 16.7% lending Financial resources: policy based lending / budget support to the 0.0% 0.0% 16.7% 20.0% 30.0% 16.7% 16.1% 16.7% 36.4% 10.0% 0.0% Government Mobilizing third party financial 0.0% 11.1% 8.3% 0.0% 0.0% 2.8% 9.7% 0.0% 18.2% 0.0% 0.0% resources Technical assistance 0.0% 44.4% 16.7% 20.0% 20.0% 16.7% 12.9% 16.7% 0.0% 10.0% 16.7% Policy advice 16.7% 11.1% 8.3% 0.0% 20.0% 16.7% 3.2% 8.3% 0.0% 30.0% 0.0% Donor coordination 16.7% 11.1% 8.3% 20.0% 10.0% 2.8% 3.2% 8.3% 9.1% 0.0% 0.0% Data 0.0% 0.0% 0.0% 0.0% 0.0% 5.6% 3.2% 0.0% 0.0% 20.0% 0.0% Training/capacity building 16.7% 11.1% 33.3% 0.0% 10.0% 27.8% 29.0% 25.0% 9.1% 10.0% 33.3% Studies/analyses* 50.0% 0.0% 0.0% 0.0% 0.0% 5.6% 9.7% 0.0% 18.2% 10.0% 33.3% Convening/facilitating 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Linkage to non-Bank expertise 0.0% 0.0% 0.0% 20.0% 0.0% 0.0% 6.5% 8.3% 9.1% 0.0% 0.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 2.8% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 73 The World Bank Lebanon Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) Which of the following do you identify as the World Bank’s greatest WEAKNESSES in its work in Lebanon? (Choose no more than TWO) Office of Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents President/Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ Government Research institute/ (Responses Combined) Minister/Minister Implementation Agency Bank project Local Gov Agency Private Bank CSO Media Institution Think tank Other Staff too inaccessible 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 7.1% 7.7% 18.2% 0.0% Not exploring alternative policy 0.0% 25.0% 7.1% 40.0% 25.0% 9.1% 11.8% 14.3% 0.0% 18.2% 28.6% options Not adequately sensitive to 0.0% 12.5% 7.1% 20.0% 12.5% 15.2% 23.5% 28.6% 15.4% 18.2% 42.9% political/social realities in Lebanon Not enough public disclosure of its 0.0% 12.5% 21.4% 60.0% 12.5% 21.2% 32.4% 28.6% 23.1% 27.3% 14.3% work Arrogant in its approach 0.0% 12.5% 0.0% 0.0% 12.5% 6.1% 5.9% 0.0% 0.0% 0.0% 0.0% Not aligned with country priorities 0.0% 0.0% 7.1% 0.0% 0.0% 12.1% 5.9% 14.3% 7.7% 9.1% 0.0% The credibility of its 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% knowledge/data Not willing to honestly criticize policies and reform efforts in the 33.3% 62.5% 21.4% 20.0% 12.5% 24.2% 8.8% 28.6% 23.1% 18.2% 14.3% country Too influenced by developed 16.7% 0.0% 7.1% 0.0% 0.0% 18.2% 8.8% 35.7% 15.4% 36.4% 28.6% countries Imposing technocratic solutions 16.7% 0.0% 14.3% 0.0% 37.5% 21.2% 5.9% 0.0% 7.7% 27.3% 0.0% without regard to political realities World Bank processes too slow 50.0% 25.0% 28.6% 40.0% 0.0% 27.3% 11.8% 0.0% 15.4% 18.2% 14.3% and complex Too bureaucratic in its operational 0.0% 12.5% 7.1% 20.0% 12.5% 9.1% 17.6% 14.3% 23.1% 0.0% 0.0% policies and procedures Not aligned with other donors’ 0.0% 12.5% 14.3% 0.0% 25.0% 6.1% 0.0% 0.0% 15.4% 0.0% 14.3% work Not collaborating enough with 16.7% 0.0% 21.4% 0.0% 0.0% 12.1% 44.1% 21.4% 7.7% 9.1% 42.9% non-state actors* Not client focused* 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 15.4% 0.0% 0.0% Other* 33.3% 0.0% 0.0% 0.0% 25.0% 3.0% 2.9% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 74 The World Bank Lebanon Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) Which World Bank instruments do you believe are the MOST effective in reducing poverty in Lebanon? (Choose no more than TWO) Office of Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents President/Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ Government Research institute/ (Responses Combined) Minister/Minister Implementation Agency Bank project Local Gov Agency Private Bank CSO Media Institution Think tank Other Capacity development 33.3% 33.3% 57.1% 66.7% 20.0% 44.7% 47.2% 50.0% 46.2% 54.5% 100.0% Policy based lending / budget 33.3% 40.0% 28.6% 50.0% 20.0% 18.4% 19.4% 21.4% 30.8% 27.3% 0.0% support to the Government Knowledge products/services 0.0% 6.7% 14.3% 0.0% 10.0% 7.9% 22.2% 14.3% 7.7% 27.3% 0.0% Investment lending 16.7% 60.0% 42.9% 50.0% 40.0% 68.4% 52.8% 35.7% 69.2% 54.5% 85.7% Technical assistance 66.7% 46.7% 21.4% 0.0% 60.0% 31.6% 30.6% 50.0% 30.8% 36.4% 0.0% Trust Fund management 0.0% 0.0% 21.4% 16.7% 20.0% 5.3% 2.8% 14.3% 0.0% 0.0% 0.0% Risk guarantee instrument 16.7% 6.7% 0.0% 0.0% 0.0% 13.2% 5.6% 7.1% 7.7% 0.0% 14.3% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 2.8% 0.0% 0.0% 0.0% 0.0% Don’t know 16.7% 0.0% 0.0% 0.0% 0.0% 2.6% 2.8% 0.0% 0.0% 0.0% 0.0% Which of the following best describes your current position? Office of President/ Employee of a Ministry/ PMU/ Consultant/ Bilateral/ Private Sector/ Independent Academia/ Prime Minister/ Ministerial Dep/ Contractor on Local Multilateral Financial Sector/ Government Research institute/ Minister Implementation Agency Bank project Government Agency Private Bank CSO Media Institution Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank SHOULD seek to influence the global 6 7.67 1.51 10 7.20 1.14 15 7.07 1.79 6 6.50 1.38 8 7.38 1.69 36 7.58 1.36 30 6.60 2.24 11 6.91 2.59 12 7.00 2.17 11 7.45 2.21 6 8.83 1.17 development agenda as related to “global public goods?” (1-To no degree at all, 10-To a very significant degree) In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank collaborate with more in your country to ensure better development results there? (Choose no more than TWO) Office of Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents President/Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ Government Research institute/ (Responses Combined) Minister/Minister Implementation Agency Bank project Local Gov Agency Private Bank CSO Media Institution Think tank Other NGOs* 33.3% 33.3% 46.7% 66.7% 40.0% 36.8% 76.3% 35.7% 30.8% 36.4% 71.4% Local Government 16.7% 40.0% 26.7% 50.0% 30.0% 21.1% 28.9% 14.3% 46.2% 27.3% 14.3% Beneficiaries 0.0% 26.7% 6.7% 16.7% 10.0% 7.9% 5.3% 0.0% 0.0% 27.3% 0.0% Private sector* 16.7% 13.3% 46.7% 16.7% 10.0% 63.2% 15.8% 21.4% 38.5% 18.2% 14.3% Community Based Organizations 0.0% 13.3% 13.3% 33.3% 10.0% 7.9% 28.9% 28.6% 30.8% 0.0% 28.6% (CBOs) Donor community 33.3% 13.3% 0.0% 0.0% 40.0% 7.9% 7.9% 0.0% 15.4% 9.1% 14.3% Foundations 33.3% 0.0% 13.3% 0.0% 0.0% 10.5% 2.6% 7.1% 0.0% 0.0% 0.0% Academia/think tanks/research 16.7% 20.0% 13.3% 0.0% 20.0% 36.8% 23.7% 28.6% 23.1% 72.7% 28.6% institutes* Parliament* 50.0% 26.7% 6.7% 0.0% 20.0% 5.3% 0.0% 7.1% 0.0% 0.0% 14.3% Media* 0.0% 13.3% 6.7% 16.7% 0.0% 2.6% 7.9% 57.1% 7.7% 9.1% 0.0% Faith based organizations 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Other 0.0% 0.0% 0.0% 0.0% 20.0% 0.0% 2.6% 0.0% 7.7% 0.0% 14.3% *Significantly different between stakeholder groups 75 The World Bank Lebanon Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) To what extent do you agree with the following statements about the World Bank’s work in Lebanon? (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Office of President/ Employee of a Ministry/ PMU/ Consultant/ Bilateral/ Private Sector/ Independent Academia/ Prime Minister/ Ministerial Dep/ Contractor on Local Multilateral Financial Sector/ Government Research institute/ Minister Implementation Agency Bank project Government Agency Private Bank CSO Media Institution Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall the World Bank currently plays a relevant role in 6 7.00 2.83 12 6.83 1.53 15 8.00 1.46 6 4.67 1.97 9 6.33 2.06 32 5.31 2.09 31 5.13 2.16 13 4.62 1.94 12 5.92 1.98 10 4.10 1.52 7 6.00 1.53 development in Lebanon* The World Bank’s work is aligned with what I consider the 6 7.00 2.28 12 6.92 1.62 15 7.07 1.94 5 4.60 1.82 8 6.75 1.04 31 5.61 1.69 31 4.90 1.83 11 4.73 1.49 11 6.00 1.79 11 5.00 1.79 7 6.00 1.91 development priorities for Lebanon* The World Bank supports programs and strategies that are 6 7.50 2.59 15 6.60 1.45 15 7.33 .98 5 4.80 2.17 9 5.89 1.83 28 5.79 1.66 28 5.00 1.74 13 4.54 1.76 11 6.18 1.47 11 4.82 2.04 7 6.71 1.25 realistic for Lebanon* The World Bank treats clients and stakeholders in Lebanon 6 9.00 1.26 15 8.00 1.56 15 8.27 1.28 4 8.25 1.26 7 6.57 1.72 30 7.63 1.75 26 7.38 1.90 11 7.91 1.58 12 7.08 1.56 8 6.63 2.39 5 7.00 1.41 with respect *Significantly different between stakeholder groups To what extent is the World Bank an effective development partner in Lebanon, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Which of the following best describes your current position? Office of President/ Employee of a Ministry/ PMU/ Consultant/ Bilateral/ Private Sector/ Independent Academia/ Prime Minister/ Ministerial Dep/ Contractor on Local Multilateral Financial Sector/ Government Research institute/ Minister Implementation Agency Bank project Government Agency Private Bank CSO Media Institution Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Responsiveness* 6 7.33 1.37 12 7.33 1.37 14 7.79 1.58 6 4.00 1.41 5 5.40 .89 24 5.88 1.85 25 4.96 1.46 7 5.00 1.91 10 6.20 1.23 10 5.30 1.57 6 5.83 .75 Flexibility (in terms of the World 6 7.00 1.79 10 6.30 1.64 14 7.79 1.31 4 4.50 1.73 6 5.50 2.07 27 5.59 1.65 26 5.04 1.82 8 5.63 1.19 12 6.08 1.44 11 4.91 1.51 7 5.71 .76 Bank’s products and services)* Flexibility (in terms of changing 6 6.83 1.60 10 6.50 1.43 14 7.57 1.74 3 4.33 1.53 5 5.80 1.64 26 5.31 1.46 26 4.58 2.04 7 5.29 .76 12 5.67 1.56 11 4.73 2.15 7 5.29 .76 country circumstances)* Being inclusive* 6 7.17 1.72 9 6.33 1.80 14 7.79 1.31 4 4.75 .96 6 4.67 2.16 26 5.50 1.53 23 5.83 1.67 7 5.86 1.68 12 6.08 1.51 10 4.80 1.93 6 5.50 1.05 Openness* 6 8.67 1.21 10 7.20 1.93 14 8.14 .95 4 5.50 .58 9 5.11 2.03 28 6.39 1.71 27 6.33 2.13 11 6.82 1.47 12 7.33 1.37 11 5.91 1.45 6 5.33 1.51 Staff accessibility* 5 8.20 1.30 13 7.69 1.44 14 8.07 1.07 5 4.40 .55 9 5.44 2.51 25 6.60 2.18 21 6.19 1.44 9 5.33 2.50 12 7.42 1.51 9 5.22 2.33 7 5.29 .76 Straightforwardness and 6 7.00 3.95 13 7.54 2.03 14 8.14 1.29 4 7.25 1.50 6 6.33 2.73 28 7.57 1.62 20 6.90 2.25 11 6.73 1.74 12 7.67 1.50 9 6.67 1.22 6 7.00 1.67 honesty Collaboration with groups 6 6.00 3.03 7 7.00 1.63 10 6.80 1.87 2 6.50 .71 6 5.83 1.72 26 6.08 1.29 26 5.00 2.37 11 5.91 2.21 8 5.88 1.73 10 5.70 1.95 7 5.00 1.63 outside of the Government Collaboration with the 6 8.33 1.37 12 8.17 .94 13 8.31 1.11 5 5.20 1.48 8 8.00 .93 23 6.96 1.61 24 6.63 1.44 12 7.33 1.61 11 7.55 1.04 8 6.50 1.41 7 7.29 1.50 Government* Collaboration with other donors* 5 7.80 1.92 7 6.57 1.90 10 7.80 .92 4 5.75 2.22 8 4.63 1.92 19 6.37 1.21 16 6.44 1.75 5 6.40 1.52 6 5.17 .98 7 6.14 1.57 5 5.80 .84 The speed in which it gets things accomplished on the ground* 6 6.67 2.16 10 6.60 1.51 14 7.43 1.60 3 4.33 3.06 4 6.00 1.41 25 5.48 1.76 20 4.90 1.80 5 5.80 2.39 11 5.82 1.60 6 5.67 1.03 4 6.25 .96 Follow through over time* 6 8.00 1.67 11 7.82 1.33 14 8.07 1.21 4 4.50 2.08 2 6.50 .71 28 6.54 1.73 24 6.29 1.85 5 5.40 1.52 9 6.67 1.87 7 6.57 1.40 7 5.57 1.81 *Significantly different between stakeholder groups 76 The World Bank Lebanon Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) When World Bank assisted reform efforts fail or are slow to take place, which TWO of the following would you attribute this to? (Choose no more than TWO) Office of Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents President/Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ Government Research institute/ (Responses Combined) Minister/Minister Implementation Agency Bank project Local Gov Agency Private Bank CSO Media Institution Think tank Other The World Bank works too slowly 16.7% 6.7% 0.0% 20.0% 10.0% 15.8% 17.1% 14.3% 16.7% 9.1% 14.3% The Government works 83.3% 40.0% 46.7% 40.0% 50.0% 50.0% 37.1% 42.9% 41.7% 45.5% 42.9% inefficiently There is not an adequate level of 0.0% 6.7% 6.7% 60.0% 30.0% 28.9% 37.1% 28.6% 0.0% 36.4% 42.9% citizen/civil society participation* Poor donor coordination 16.7% 0.0% 6.7% 0.0% 20.0% 2.6% 11.4% 7.1% 16.7% 9.1% 14.3% The World Bank does not do adequate follow through/follow- 0.0% 0.0% 6.7% 0.0% 0.0% 5.3% 14.3% 0.0% 8.3% 18.2% 14.3% up Lack of/inadequate levels of 33.3% 13.3% 20.0% 40.0% 20.0% 13.2% 17.1% 7.1% 33.3% 27.3% 28.6% capacity in Government Political pressures and obstacles* 66.7% 80.0% 80.0% 80.0% 20.0% 55.3% 40.0% 71.4% 50.0% 54.5% 71.4% Reforms are not well thought out 0.0% 20.0% 6.7% 20.0% 20.0% 15.8% 37.1% 42.9% 25.0% 18.2% 14.3% in light of country challenges The World Bank is not sensitive enough to political/social realities 0.0% 6.7% 6.7% 40.0% 10.0% 21.1% 14.3% 28.6% 16.7% 9.1% 14.3% on the ground Other 0.0% 0.0% 0.0% 0.0% 0.0% 5.3% 5.7% 0.0% 8.3% 0.0% 0.0% *Significantly different between stakeholder groups 77 The World Bank Lebanon Country Survey 2013 C. World Bank Effectiveness and Results How effective do you believe the World Bank is in terms of the work it does in the following areas of development in Lebanon? (1-Not effective at all, 10-Very effective) Which of the following best describes your current position? Office of President/ Employee of a Ministry/ PMU/ Consultant/ Bilateral/ Private Sector/ Independent Academia/ Prime Minister/ Ministerial Dep/ Contractor on Local Multilateral Financial Sector/ Government Research institute/ Minister Implementation Agency Bank project Government Agency Private Bank CSO Media Institution Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Anti corruption 5 4.60 3.05 6 4.50 2.17 12 4.83 2.52 4 3.00 1.83 3 5.67 2.52 27 3.70 2.41 25 3.44 2.10 10 3.10 2.23 11 3.73 2.20 8 3.88 2.85 7 3.57 1.90 Information and 5 5.00 3.39 7 6.14 2.27 11 6.55 1.92 3 3.67 2.31 4 7.00 .82 21 4.86 2.41 19 5.63 1.38 9 4.56 2.01 7 4.71 1.98 6 5.00 2.68 5 7.60 .55 communications technology Transport* 4 6.75 2.22 8 6.25 2.96 11 6.27 2.00 5 3.80 2.59 4 7.00 .82 23 4.22 2.09 18 4.50 1.76 9 4.44 1.74 9 4.11 2.52 6 5.33 2.58 6 4.33 1.97 Crime and violence 4 4.00 2.94 4 2.00 1.41 9 4.67 2.12 4 1.75 .96 2 3.50 .71 19 3.11 2.21 17 2.59 1.42 9 2.78 1.86 6 2.33 1.63 3 4.67 3.51 5 3.40 1.52 Law and justice 4 5.75 2.22 4 3.50 3.32 8 4.88 2.47 2 1.50 .71 4 3.50 1.00 21 3.67 2.13 16 3.50 1.79 8 2.88 1.96 6 2.33 1.37 7 4.14 2.61 5 4.80 2.05 Urban development 5 6.00 3.46 9 5.89 2.20 9 6.56 2.24 4 3.75 1.89 3 7.33 .58 27 5.44 1.99 19 4.89 1.59 11 5.27 1.10 6 4.00 2.28 8 4.38 2.20 5 5.60 2.19 Environmental sustainability 6 6.50 3.08 8 6.13 2.47 12 6.17 2.25 5 4.20 2.59 2 7.00 1.41 28 5.50 2.22 22 4.55 1.63 12 5.33 1.50 6 5.50 2.07 7 4.57 2.15 6 4.00 1.90 Regulatory framework 5 6.60 2.70 7 6.14 2.79 9 6.11 2.26 4 4.25 2.87 5 5.40 2.30 23 6.00 1.98 18 4.61 1.61 9 4.78 1.72 8 4.13 2.36 7 4.71 2.36 6 5.83 2.32 Basic infrastructure 6 7.00 1.67 7 5.86 2.79 13 7.15 1.82 4 4.75 3.30 4 7.50 1.00 25 5.64 2.04 20 5.45 1.50 11 5.36 1.63 8 5.00 2.83 9 5.11 1.96 6 4.83 1.94 Communicable/non- 2 5.50 3.54 4 5.25 3.10 5 4.80 1.92 5 2.80 1.48 14 4.21 2.22 14 4.57 1.87 8 4.00 2.56 5 2.80 1.64 4 3.75 2.99 6 4.17 1.83 communicable diseases Poverty reduction* 5 7.00 1.87 7 6.43 2.51 12 6.92 1.78 3 3.33 2.08 6 6.17 1.60 27 5.22 2.12 24 4.83 1.97 10 5.00 1.63 11 4.55 2.16 9 4.22 2.17 6 3.50 1.38 Gender* 3 7.33 1.53 8 5.88 2.42 9 6.67 1.58 3 2.67 1.53 3 3.33 1.53 24 5.42 2.22 18 4.72 1.64 9 4.22 1.79 9 5.33 2.06 8 5.00 2.45 6 4.00 1.90 Domestic private sector 5 7.20 1.48 6 5.33 2.34 8 6.63 2.00 5 3.80 2.59 4 6.50 1.29 25 5.84 2.10 16 4.44 1.75 9 4.56 1.74 7 3.86 2.04 6 4.17 1.47 6 4.33 1.37 development* Foreign direct investment 4 6.25 2.99 3 5.00 4.00 8 5.88 1.81 5 4.60 3.05 3 5.67 2.52 26 5.04 2.54 13 5.00 1.91 9 5.22 1.48 8 5.75 1.58 6 5.67 2.34 5 3.80 1.64 Water and sanitation 3 7.33 2.08 8 6.13 2.90 13 6.69 1.75 5 4.40 2.51 2 8.00 0.00 25 5.60 1.96 21 5.43 1.89 10 5.20 1.62 9 5.11 2.57 8 5.50 2.20 6 5.33 2.34 Trade and exports 2 7.00 4.24 3 2.67 1.53 6 5.83 2.32 2 2.00 1.41 2 7.00 1.41 22 4.59 2.11 17 4.41 1.87 7 4.71 1.80 6 5.17 2.48 5 5.60 2.07 5 4.20 .84 Economic growth 5 7.00 2.92 6 5.67 2.34 12 6.50 1.78 3 3.00 3.46 4 6.25 2.36 25 5.16 1.93 23 4.78 1.51 10 5.30 1.89 8 5.13 1.89 7 4.71 2.29 6 5.17 .98 Energy 5 7.00 2.74 7 5.00 2.83 12 6.33 1.92 2 5.50 6.36 2 5.50 .71 26 5.27 2.39 17 5.06 2.08 6 4.33 1.75 8 3.50 2.51 8 5.50 2.39 6 4.83 2.23 Disaster management 3 6.33 3.06 3 3.00 1.73 8 5.38 1.77 2 1.00 0.00 1 5.00 15 4.27 2.34 16 3.88 1.78 8 3.25 2.43 6 3.00 1.90 3 3.33 2.52 6 4.17 1.47 Public sector governance/ 6 7.00 3.10 13 6.38 2.02 14 6.71 1.94 3 2.67 1.53 6 4.67 1.86 27 4.78 2.34 25 4.28 2.09 9 5.00 2.18 10 4.90 2.28 9 4.78 2.44 6 5.33 2.42 reform* Job creation/employment 5 6.80 2.95 10 5.20 2.20 11 5.91 1.38 4 3.25 3.20 5 5.40 2.61 28 4.79 2.54 23 4.35 1.67 8 4.50 1.85 11 4.18 2.36 9 3.78 1.72 6 3.67 1.51 Financial markets 5 7.20 2.59 4 3.50 1.73 9 5.78 1.99 1 1.00 3 6.33 2.31 26 4.62 2.50 17 4.88 2.15 9 4.44 2.55 8 4.88 2.03 4 5.75 2.99 5 4.00 1.41 Equality of opportunity 4 6.50 2.38 7 3.57 1.90 9 5.89 2.57 4 3.75 3.20 3 4.00 2.00 22 4.55 2.39 20 4.40 1.79 9 4.00 1.66 6 3.33 2.16 7 3.71 1.60 6 4.00 2.10 Health 2 6.50 4.95 7 4.86 2.91 10 5.70 1.49 3 4.67 3.21 1 8.00 25 5.12 2.40 20 4.55 1.82 10 4.00 2.71 7 4.57 2.76 7 4.43 1.90 6 5.17 1.83 Rural development 3 5.33 3.21 9 5.67 2.06 12 5.83 1.80 4 3.50 3.32 3 6.00 1.00 26 5.23 2.34 19 4.68 1.89 11 4.64 2.01 9 5.44 2.60 8 5.00 2.07 6 4.00 2.10 Global/regional integration 4 6.75 2.99 5 3.60 1.82 7 5.57 1.72 2 3.50 3.54 2 8.00 0.00 21 4.52 1.91 17 4.65 1.84 8 4.50 2.27 5 5.40 1.82 7 4.43 2.37 4 4.25 1.50 Food security 4 6.00 2.58 4 2.50 1.29 9 5.33 1.66 2 1.00 0.00 1 3.00 22 4.18 2.08 16 3.75 2.02 9 3.67 2.18 5 3.60 2.30 7 4.29 2.21 5 3.40 1.82 Education 5 6.60 3.65 10 6.40 2.37 12 6.42 2.02 2 4.00 4.24 4 6.00 1.41 26 5.46 2.10 22 4.82 1.79 9 5.11 2.20 11 4.73 2.76 7 5.57 1.81 6 4.83 1.60 Social protection 5 8.00 1.00 8 5.13 3.04 11 5.45 2.50 3 3.33 2.08 5 5.00 1.58 26 4.96 2.18 19 4.26 1.94 7 4.00 2.31 11 4.36 2.54 6 3.83 2.04 6 3.50 1.76 Climate change 5 6.80 2.49 6 4.33 3.44 8 5.00 2.00 4 3.75 2.50 25 4.76 2.44 19 3.95 1.58 7 3.71 3.09 6 4.00 2.53 8 4.38 2.13 6 4.17 1.94 Agricultural development 3 6.67 2.08 7 5.71 2.29 9 5.33 .71 4 5.25 3.10 2 5.00 1.41 27 5.52 2.14 21 4.48 2.16 11 4.64 2.46 8 4.63 1.77 7 4.71 2.36 6 4.00 1.67 Natural resource management 4 7.25 2.63 4 2.00 1.41 8 5.25 1.91 3 2.33 2.31 22 4.59 2.28 16 3.94 2.21 8 4.13 2.47 7 3.71 2.63 5 3.40 2.51 5 3.80 2.17 Balanced regional development 4 6.75 2.63 6 5.00 2.10 10 5.20 2.53 4 3.50 3.79 1 7.00 23 4.78 2.30 19 3.95 1.84 9 4.33 1.94 6 5.50 1.76 8 3.13 1.25 6 3.17 1.17 *Significantly different between stakeholder groups 78 The World Bank Lebanon Country Survey 2013 C. World Bank Effectiveness and Results (continued) Which of the following best describes your current position? Office of President/ Employee of a Ministry/ PMU/ Consultant/ Bilateral/ Private Sector/ Independent Academia/ Prime Minister/ Ministerial Dep/ Contractor on Local Multilateral Financial Sector/ Government Research institute/ Minister Implementation Agency Bank project Government Agency Private Bank CSO Media Institution Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank’s work help to achieve 5 7.20 2.68 10 6.40 2.07 15 6.87 1.77 5 5.20 1.30 7 5.57 2.44 30 5.43 1.33 30 5.07 1.76 13 4.92 1.80 11 5.45 1.81 11 4.45 1.29 7 5.71 1.11 development results in Lebanon?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups To what extent do you agree with the following statements about the World Bank in Lebanon? (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Office of President/ Employee of a Ministry/ PMU/ Consultant/ Bilateral/ Private Sector/ Independent Academia/ Prime Minister/ Ministerial Dep/ Contractor on Local Multilateral Financial Sector/ Government Research institute/ Minister Implementation Agency Bank project Government Agency Private Bank CSO Media Institution Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank’s financial instruments meet the needs of 5 7.40 2.70 10 6.50 2.27 14 7.07 1.44 6 4.17 1.33 7 5.86 2.19 32 5.06 1.79 25 5.20 1.83 13 5.46 1.45 9 6.00 1.73 11 5.09 1.64 6 5.83 1.83 Lebanon* The World Bank meets Lebanon’s needs for knowledge 6 8.00 1.79 10 6.30 2.36 14 6.86 1.83 5 5.20 1.79 8 5.88 .99 32 5.97 2.18 28 5.50 1.80 13 5.38 1.39 12 6.08 1.68 11 6.18 1.47 6 5.83 1.60 services *Significantly different between stakeholder groups Which of the following best describes your current position? Office of President/ Employee of a Ministry/ PMU/ Consultant/ Bilateral/ Private Sector/ Independent Academia/ Prime Minister/ Ministerial Dep/ Contractor on Local Multilateral Financial Sector/ Government Research institute/ Minister Implementation Agency Bank project Government Agency Private Bank CSO Media Institution Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe that Lebanon received value for money from the World Bank’s 5 7.20 2.59 5 6.00 2.55 14 6.79 1.37 1 2.00 6 5.17 2.56 25 5.44 2.04 16 5.31 1.45 11 4.64 1.96 7 5.43 1.27 6 5.17 1.33 4 6.00 0.00 fee-based products/services? (1-To no degree at all, 10-To a very significant degree) D. The World Bank’s Knowledge How frequently do you consult World Bank knowledge work and activities in the work you do?* Office of Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Independent Academia/ President/Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ Government Research institute/ Percentage of Respondents Minister/Minister Implementation Agency Bank project Local Gov Agency Private Bank CSO Media Institution Think tank Other Weekly 50.0% 7.7% 26.7% 0.0% 20.0% 15.8% 0.0% 7.1% 15.4% 27.3% 0.0% Monthly 50.0% 7.7% 33.3% 0.0% 10.0% 21.1% 11.4% 21.4% 7.7% 27.3% 0.0% A few times a year 0.0% 61.5% 33.3% 16.7% 40.0% 34.2% 28.6% 57.1% 69.2% 27.3% 85.7% Rarely 0.0% 23.1% 6.7% 50.0% 20.0% 18.4% 40.0% 14.3% 0.0% 18.2% 0.0% Never 0.0% 0.0% 0.0% 33.3% 10.0% 10.5% 20.0% 0.0% 7.7% 0.0% 14.3% *Significantly different between stakeholder groups 79 The World Bank Lebanon Country Survey 2013 D. The World Bank’s Knowledge (continued) When thinking about the development challenges in Lebanon, where do you believe it would be most valuable for the World Bank to focus its knowledge work and activities in the next few years? (Choose no more than THREE) Office of Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents President/Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ Government Research institute/ (Responses Combined) Minister/Minister Implementation Agency Bank project Local Gov Agency Private Bank CSO Media Institution Think tank Other Public sector governance/ reform 50.0% 66.7% 46.7% 16.7% 80.0% 60.5% 54.3% 42.9% 66.7% 54.5% 14.3% Gender 0.0% 6.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 9.1% 0.0% Domestic private sector 0.0% 0.0% 6.7% 33.3% 10.0% 15.8% 8.6% 0.0% 0.0% 0.0% 14.3% development Foreign direct investment 0.0% 0.0% 13.3% 16.7% 0.0% 5.3% 2.9% 14.3% 8.3% 0.0% 0.0% Water and sanitation 16.7% 6.7% 20.0% 0.0% 0.0% 7.9% 8.6% 7.1% 8.3% 0.0% 0.0% Trade and exports 0.0% 6.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Energy 33.3% 6.7% 13.3% 0.0% 20.0% 18.4% 8.6% 21.4% 8.3% 18.2% 14.3% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Social protection 0.0% 26.7% 26.7% 16.7% 30.0% 13.2% 17.1% 35.7% 25.0% 9.1% 14.3% Climate change 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 9.1% 0.0% Poverty reduction 16.7% 20.0% 20.0% 33.3% 10.0% 23.7% 22.9% 21.4% 16.7% 27.3% 14.3% Law and justice 16.7% 0.0% 13.3% 16.7% 10.0% 5.3% 2.9% 7.1% 8.3% 18.2% 0.0% Anti corruption 16.7% 33.3% 26.7% 16.7% 20.0% 26.3% 11.4% 50.0% 16.7% 45.5% 57.1% Financial markets 16.7% 0.0% 6.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Equality of opportunity 0.0% 6.7% 0.0% 0.0% 10.0% 5.3% 0.0% 0.0% 0.0% 9.1% 28.6% Urban development 0.0% 0.0% 6.7% 0.0% 0.0% 2.6% 2.9% 0.0% 0.0% 0.0% 0.0% Balanced regional development 0.0% 0.0% 0.0% 16.7% 20.0% 13.2% 11.4% 14.3% 8.3% 18.2% 42.9% Crime and violence 16.7% 0.0% 0.0% 0.0% 0.0% 0.0% 8.6% 7.1% 0.0% 0.0% 0.0% Education 16.7% 0.0% 20.0% 0.0% 10.0% 10.5% 8.6% 14.3% 33.3% 18.2% 0.0% Global/regional integration 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 2.9% 0.0% 0.0% 0.0% 0.0% Information and communications 16.7% 0.0% 0.0% 0.0% 0.0% 5.3% 0.0% 7.1% 0.0% 9.1% 0.0% technology Transport 0.0% 20.0% 0.0% 0.0% 10.0% 5.3% 11.4% 7.1% 8.3% 9.1% 0.0% Agricultural development 0.0% 0.0% 0.0% 16.7% 0.0% 5.3% 5.7% 0.0% 0.0% 0.0% 28.6% Natural resource management 16.7% 6.7% 26.7% 16.7% 0.0% 10.5% 2.9% 7.1% 16.7% 0.0% 28.6% Job creation/employment 33.3% 26.7% 6.7% 16.7% 40.0% 18.4% 28.6% 7.1% 16.7% 9.1% 14.3% Health 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 8.6% 0.0% 0.0% 0.0% 0.0% Economic growth 16.7% 26.7% 0.0% 16.7% 10.0% 21.1% 8.6% 35.7% 16.7% 18.2% 0.0% Rural development* 0.0% 0.0% 6.7% 33.3% 0.0% 5.3% 22.9% 0.0% 0.0% 0.0% 28.6% Food security 0.0% 0.0% 0.0% 0.0% 0.0% 2.6% 8.6% 0.0% 0.0% 0.0% 0.0% Environmental sustainability 0.0% 13.3% 6.7% 16.7% 10.0% 5.3% 11.4% 0.0% 0.0% 0.0% 0.0% Regulatory framework 0.0% 0.0% 6.7% 16.7% 0.0% 0.0% 5.7% 0.0% 8.3% 9.1% 0.0% Basic infrastructure 16.7% 26.7% 13.3% 0.0% 0.0% 10.5% 5.7% 0.0% 16.7% 0.0% 0.0% Communicable/non- 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 9.1% 0.0% communicable diseases *Significantly different between stakeholder groups 80 The World Bank Lebanon Country Survey 2013 D. The World Bank’s Knowledge (continued) In Lebanon, how effective do you believe the World Bank’s knowledge work and activities are at: (1-Not effective at all, 10-Very effective) Which of the following best describes your current position? Office of President/ Employee of a Ministry/ PMU/ Consultant/ Bilateral/ Private Sector/ Independent Academia/ Prime Minister/ Ministerial Dep/ Contractor on Local Multilateral Financial Sector/ Government Research institute/ Minister Implementation Agency Bank project Government Agency Private Bank CSO Media Institution Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Enhancing your knowledge 6 8.50 1.05 11 7.18 2.04 15 7.40 1.88 4 6.50 1.29 8 7.38 1.69 32 6.19 1.97 29 5.21 2.32 12 6.25 1.76 12 6.08 2.11 11 5.73 2.20 6 5.33 2.07 and/or skills* Contributing to good policy 6 8.17 1.17 11 6.91 1.97 15 7.47 1.36 5 6.40 1.67 8 6.13 1.73 32 5.50 1.57 28 5.11 2.04 12 5.58 1.31 12 6.33 1.72 11 5.18 2.18 7 4.71 1.80 making* Providing support for program 6 8.83 1.17 12 7.50 1.68 15 7.87 1.60 4 7.00 2.58 9 6.22 1.56 30 6.37 1.56 26 5.62 1.60 11 5.82 1.47 12 6.42 1.38 9 5.33 2.35 7 5.71 1.60 implementation* *Significantly different between stakeholder groups In Lebanon, to what extent do you believe that the World Bank’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Which of the following best describes your current position? Office of President/ Employee of a Ministry/ PMU/ Consultant/ Bilateral/ Private Sector/ Independent Academia/ Prime Minister/ Ministerial Dep/ Contractor on Local Multilateral Financial Sector/ Government Research institute/ Minister Implementation Agency Bank project Government Agency Private Bank CSO Media Institution Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Are timely* 6 7.33 1.75 11 6.64 1.50 12 7.08 1.24 4 4.00 1.41 7 6.00 2.24 24 5.54 1.72 20 5.40 2.33 11 4.91 1.45 9 5.89 1.36 10 5.80 1.69 5 4.60 1.95 Include appropriate level of stakeholder involvement during 6 7.50 2.26 9 6.89 2.03 15 7.47 1.51 4 3.50 2.08 8 6.38 1.51 26 6.19 1.74 25 5.24 2.03 9 4.56 1.74 11 6.27 1.62 8 5.00 2.14 5 4.80 2.17 preparation* Are relevant to Lebanon’s 6 7.67 1.37 11 7.00 1.67 15 7.40 1.35 5 4.80 1.64 7 6.71 1.60 27 6.07 1.64 25 5.28 1.90 11 5.27 1.68 12 6.17 1.59 10 5.40 2.17 6 4.50 1.64 development priorities* Provide feasible 6 7.33 1.03 11 7.36 1.43 15 7.53 1.64 4 6.25 .96 8 5.63 2.00 30 6.23 1.57 23 5.87 1.74 11 5.27 1.01 12 6.33 1.67 11 5.27 2.24 6 5.83 2.40 recommendations* Are accessible (well written and 6 8.33 .82 11 7.45 1.44 15 8.00 1.46 4 7.25 2.50 8 7.25 .46 30 7.13 1.17 26 6.04 2.01 11 6.55 2.02 11 6.82 1.66 11 6.82 1.83 6 6.67 2.42 easy to understand)* Are source of relevant information on global good 6 8.83 1.17 11 7.45 2.30 14 7.43 1.34 4 7.00 2.94 8 8.13 .99 30 7.07 1.14 24 6.00 2.00 12 7.17 1.40 12 6.83 1.40 9 6.78 1.56 6 6.17 2.23 practices.* Are useful in terms of the work 6 9.00 .63 10 8.10 1.29 15 7.73 1.58 5 7.60 1.82 8 7.50 1.31 29 6.66 1.14 28 5.00 2.23 10 5.90 3.18 12 7.08 1.16 10 7.00 1.33 6 7.33 2.42 you do* Are adequately disseminated* 6 8.33 1.03 11 6.36 1.91 15 7.20 1.52 5 3.80 1.92 7 7.14 1.46 27 6.22 1.42 25 4.80 2.25 8 5.63 1.85 12 7.08 1.31 10 5.70 2.36 6 4.83 1.33 Are translated enough into local 3 8.67 1.53 9 5.67 2.12 11 6.91 2.02 4 5.50 1.73 5 5.60 2.88 22 6.50 1.92 28 5.50 2.40 13 6.46 2.15 9 6.67 1.32 10 5.90 2.08 6 5.67 1.86 language Are adaptable to Lebanon’s specific development challenges 6 8.33 1.37 11 6.73 1.42 15 7.07 1.49 4 5.00 1.83 7 5.71 1.98 29 5.48 1.77 26 5.27 1.54 12 5.50 1.73 10 6.20 1.55 11 5.18 1.99 6 6.00 1.79 and country circumstances* *Significantly different between stakeholder groups Which of the following best describes your current position? Office of President/ Employee of a Ministry/ PMU/ Consultant/ Bilateral/ Private Sector/ Independent Academia/ Prime Minister/ Ministerial Dep/ Contractor on Local Multilateral Financial Sector/ Government Research institute/ Minister Implementation Agency Bank project Government Agency Private Bank CSO Media Institution Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank's knowledge work 6 8.50 1.52 10 6.90 1.73 15 7.53 1.25 6 4.50 1.38 8 6.50 1.51 29 5.55 1.86 30 5.53 2.27 13 5.54 1.90 11 5.73 1.90 10 5.30 2.00 6 6.17 .41 and activities make to development results in your country?* Overall, how would you rate the technical quality of the World 6 9.17 .41 11 8.00 1.90 15 8.13 1.36 6 6.00 2.45 9 7.44 1.33 31 7.58 .85 29 6.59 1.88 12 6.75 1.36 11 7.45 1.04 10 6.70 1.77 6 7.50 .84 Bank's knowledge work and activities?* (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between stakeholder groups 81 The World Bank Lebanon Country Survey 2013 E. Working with the World Bank To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Office of President/ Employee of a Ministry/ PMU/ Consultant/ Bilateral/ Private Sector/ Independent Academia/ Prime Minister/ Ministerial Dep/ Contractor on Local Multilateral Financial Sector/ Government Research institute/ Minister Implementation Agency Bank project Government Agency Private Bank CSO Media Institution Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank disburses funds 5 8.20 1.92 8 6.00 1.77 13 7.31 1.38 3 3.67 2.31 2 6.00 1.41 25 4.68 2.29 21 4.33 2.01 9 4.11 2.09 11 4.55 2.07 8 5.63 1.30 5 4.20 3.49 promptly* The World Bank effectively monitors and evaluates the 5 7.60 3.21 10 7.90 1.29 14 7.57 1.28 4 5.00 2.45 5 7.00 .71 28 7.07 1.54 24 5.75 2.17 13 6.38 .87 12 6.08 1.31 9 6.33 2.00 5 4.60 3.13 projects and programs it supports* The World Bank's approvals and reviews are done in a timely 5 8.00 1.41 10 7.30 1.49 13 7.69 1.25 3 3.67 1.15 3 6.67 .58 27 6.00 1.82 22 5.45 1.99 10 4.90 1.66 10 6.10 1.29 8 5.50 1.20 5 4.60 1.52 fashion* The World Bank's “Safeguard Policy” requirements are 5 8.00 1.22 7 7.29 .95 11 7.55 1.04 2 2.50 .71 1 8.00 25 6.04 1.84 21 5.52 1.86 11 5.36 1.75 7 6.43 2.15 6 5.17 .98 5 5.80 2.68 reasonable* The World Bank’s conditions on 5 8.40 .89 8 6.38 1.85 12 7.42 .90 3 4.33 2.52 2 6.50 .71 29 5.66 2.04 19 5.26 2.02 9 6.11 1.36 9 6.22 1.72 6 3.83 1.33 6 6.17 2.23 its lending are reasonable* Working with the World Bank increases Lebanon's 5 8.80 1.30 10 7.60 1.58 14 7.79 1.05 4 6.00 3.37 4 6.00 1.41 31 6.45 1.96 28 6.11 2.13 13 6.85 1.52 13 6.46 1.51 11 6.55 2.07 7 7.29 2.14 institutional capacity The World Bank ensures consistency and continuity 5 7.80 1.64 7 7.00 1.91 12 7.75 1.22 3 7.00 2.65 3 7.00 1.00 24 6.96 1.55 15 6.27 1.71 7 6.00 1.41 10 6.40 1.51 8 7.25 2.05 5 5.80 2.17 through staff changes The World Bank's teams and 5 9.00 1.00 11 7.55 1.75 14 7.71 1.38 2 5.50 2.12 6 6.50 2.07 24 7.04 1.33 14 6.21 1.76 7 6.57 1.81 12 6.42 1.88 7 7.00 2.45 6 5.00 1.67 visits are well coordinated* Where country systems are adequate, the World Bank 5 8.20 .84 7 7.43 1.62 12 7.67 1.50 2 8.00 2.83 3 7.00 1.73 21 7.00 1.52 20 6.00 1.69 8 6.00 .93 8 6.50 2.00 4 5.75 2.06 4 7.00 2.71 makes appropriate use of them The World Bank provides effective implementation 5 7.80 2.49 9 7.78 1.09 14 8.07 1.14 4 5.75 2.06 3 7.67 .58 27 6.74 1.51 22 6.14 1.75 10 7.00 1.49 13 6.46 1.51 8 6.38 2.50 5 5.20 1.79 support* *Significantly different between stakeholder groups F. The Future Role of the World Bank in Lebanon Which of the following best describes your current position? Office of President/ Employee of a Ministry/ PMU/ Consultant/ Bilateral/ Private Sector/ Independent Academia/ Prime Minister/ Ministerial Dep/ Contractor on Local Multilateral Financial Sector/ Government Research institute/ Minister Implementation Agency Bank project Government Agency Private Bank CSO Media Institution Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD How significant a role do you believe the World Bank SHOULD 6 9.00 .89 15 8.40 .83 15 7.93 1.33 6 9.17 1.17 9 8.00 1.50 36 7.81 1.75 34 7.74 1.71 13 8.15 1.46 13 7.77 1.36 11 6.64 2.16 7 8.43 .79 play in Lebanon’s development in the near future? (1-Not a significant role at all, 10-Very significant role) 82 The World Bank Lebanon Country Survey 2013 F. The Future Role of the World Bank in Lebanon (continued) Which of the following SHOULD the World Bank do to make itself of greater value in Lebanon? (Choose no more than TWO) Office of Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents President/Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ Government Research institute/ (Responses Combined) Minister/Minister Implementation Agency Bank project Local Gov Agency Private Bank CSO Media Institution Think tank Other Improve the quality of its experts as related to Lebanon’s specific 16.7% 20.0% 35.7% 33.3% 33.3% 8.3% 8.8% 21.4% 23.1% 20.0% 14.3% challenges Reduce the complexity of 16.7% 50.0% 28.6% 50.0% 11.1% 27.8% 41.2% 42.9% 38.5% 20.0% 0.0% obtaining World Bank financing Focus primarily on advocacy 33.3% 20.0% 0.0% 0.0% 11.1% 11.1% 5.9% 0.0% 7.7% 30.0% 0.0% issues Improve the competitiveness of its financing compared to 16.7% 0.0% 7.1% 16.7% 11.1% 33.3% 11.8% 28.6% 0.0% 0.0% 0.0% markets* Reach out more to groups outside 33.3% 30.0% 35.7% 33.3% 66.7% 50.0% 70.6% 42.9% 23.1% 50.0% 71.4% of government Ensure greater selectivity in its 16.7% 30.0% 14.3% 16.7% 11.1% 8.3% 5.9% 7.1% 15.4% 0.0% 0.0% work Provide more adequate data/knowledge/statistics/figures 0.0% 20.0% 7.1% 0.0% 22.2% 13.9% 8.8% 21.4% 23.1% 40.0% 0.0% on Lebanon’s economy Offer more innovative financial 0.0% 0.0% 14.3% 16.7% 11.1% 5.6% 2.9% 7.1% 15.4% 0.0% 14.3% products Offer more innovative knowledge 0.0% 0.0% 21.4% 16.7% 0.0% 11.1% 20.6% 7.1% 30.8% 20.0% 42.9% services Increase availability of Fee-Based 0.0% 0.0% 7.1% 16.7% 0.0% 5.6% 8.8% 7.1% 15.4% 10.0% 0.0% services Work faster 33.3% 20.0% 7.1% 0.0% 11.1% 8.3% 5.9% 14.3% 0.0% 0.0% 0.0% Other* 33.3% 10.0% 0.0% 0.0% 0.0% 8.3% 2.9% 0.0% 0.0% 0.0% 28.6% *Significantly different between stakeholder groups 83 The World Bank Lebanon Country Survey 2013 G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Lebanon? (Choose no more than TWO) Office of Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents President/Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ Government Research institute/ (Responses Combined) Minister/Minister Implementation Agency Bank project Local Gov Agency Private Bank CSO Media Institution Think tank Other Local newspapers 60.0% 53.8% 60.0% 16.7% 70.0% 48.6% 51.4% 84.6% 61.5% 63.6% 42.9% International newspapers 0.0% 7.7% 13.3% 16.7% 30.0% 8.1% 10.8% 7.7% 0.0% 0.0% 14.3% Local radio 0.0% 7.7% 0.0% 0.0% 0.0% 5.4% 5.4% 0.0% 0.0% 0.0% 0.0% International radio 0.0% 7.7% 0.0% 0.0% 0.0% 0.0% 2.7% 0.0% 0.0% 0.0% 0.0% Local television 0.0% 23.1% 26.7% 50.0% 10.0% 13.5% 32.4% 23.1% 15.4% 18.2% 14.3% International television 0.0% 7.7% 0.0% 16.7% 10.0% 2.7% 8.1% 7.7% 0.0% 0.0% 14.3% Periodicals* 20.0% 0.0% 20.0% 0.0% 0.0% 43.2% 16.2% 23.1% 0.0% 63.6% 28.6% Internet 60.0% 53.8% 73.3% 66.7% 60.0% 59.5% 45.9% 30.8% 76.9% 45.5% 71.4% Social media 40.0% 0.0% 0.0% 16.7% 0.0% 2.7% 10.8% 0.0% 7.7% 9.1% 0.0% Blogs* 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 14.3% Mobile phones 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.4% 7.7% 7.7% 0.0% 0.0% Instant messaging* 0.0% 0.0% 0.0% 16.7% 0.0% 0.0% 0.0% 0.0% 7.7% 0.0% 0.0% Other 0.0% 15.4% 0.0% 0.0% 10.0% 10.8% 2.7% 7.7% 7.7% 0.0% 0.0% *Significantly different between stakeholder groups How would you prefer to receive information from the World Bank? (Choose no more than TWO) Office of Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents President/Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ Government Research institute/ (Responses Combined) Minister/Minister Implementation Agency Bank project Local Gov Agency Private Bank CSO Media Institution Think tank Other World Bank website 20.0% 28.6% 40.0% 0.0% 50.0% 47.4% 45.9% 42.9% 30.8% 36.4% 14.3% Direct contact with World Bank 20.0% 28.6% 26.7% 33.3% 30.0% 10.5% 21.6% 21.4% 30.8% 27.3% 28.6% e-newsletters 40.0% 35.7% 33.3% 33.3% 30.0% 47.4% 43.2% 50.0% 30.8% 36.4% 28.6% Instant messaging 0.0% 7.1% 13.3% 33.3% 10.0% 2.6% 5.4% 7.1% 7.7% 0.0% 0.0% World Bank 60.0% 64.3% 26.7% 50.0% 20.0% 55.3% 21.6% 35.7% 61.5% 36.4% 42.9% seminars/workshops/conferences* World Bank Public Information 25.0% 0.0% 7.1% 0.0% 3.3% 4.0% 28.6% 0.0% 12.5% 0.0% Center World Bank publications and 0.0% 21.4% 6.7% 33.3% 40.0% 23.7% 29.7% 21.4% 23.1% 45.5% 71.4% other written materials Mobile phones 0.0% 7.1% 13.3% 0.0% 10.0% 0.0% 5.4% 7.1% 7.7% 0.0% 0.0% Social media 20.0% 0.0% 13.3% 16.7% 0.0% 7.9% 8.1% 0.0% 7.7% 0.0% 0.0% Blogs 0.0% 0.0% 6.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Other 0.0% 0.0% 6.7% 0.0% 0.0% 2.6% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 84 The World Bank Lebanon Country Survey 2013 G. Communication and Information Sharing (continued) Are you aware of the World Bank's Access to Information Policy under which the Bank will now disclose any information in its possession that is not a list of exceptions? Office of Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Independent Academia/ President/Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ Government Research institute/ Percentage of Respondents Minister/Minister Implementation Agency Bank project Local Gov Agency Private Bank CSO Media Institution Think tank Other Yes 40.0% 21.4% 40.0% 0.0% 10.0% 20.6% 25.7% 30.0% 46.2% 22.2% 14.3% No 60.0% 78.6% 60.0% 100.0% 90.0% 79.4% 74.3% 70.0% 53.8% 77.8% 85.7% Have you requested information from the World Bank on its activities in the past year?* Office of Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Independent Academia/ President/Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ Government Research institute/ Percentage of Respondents Minister/Minister Implementation Agency Bank project Local Gov Agency Private Bank CSO Media Institution Think tank Other Yes 60.0% 50.0% 14.3% 0.0% 60.0% 17.1% 8.3% 8.3% 15.4% 0.0% 0.0% No 40.0% 50.0% 85.7% 100.0% 40.0% 82.9% 91.7% 91.7% 84.6% 100.0% 100.0% *Significantly different between stakeholder groups Were you able to obtain this information? Office of Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Independent Academia/ President/Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ Government Research institute/ Percentage of Respondents Minister/Minister Implementation Agency Bank project Local Gov Agency Private Bank CSO Media Institution Think tank Other Yes 100.0% 87.5% 33.3% - 100.0% 100.0% 100.0% 100.0% 100.0% - - No 0.0% 12.5% 66.7% - 0.0% 0.0% 0.0% 0.0% 0.0% - - Do you have access to the Internet? Office of Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Independent Academia/ President/Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ Government Research institute/ Percentage of Respondents Minister/Minister Implementation Agency Bank project Local Gov Agency Private Bank CSO Media Institution Think tank Other Yes 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 97.2% 100.0% 100.0% 100.0% 100.0% No 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 2.8% 0.0% 0.0% 0.0% 0.0% Do you use/have used the World Bank website?* Office of Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Independent Academia/ President/Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ Government Research institute/ Percentage of Respondents Minister/Minister Implementation Agency Bank project Local Gov Agency Private Bank CSO Media Institution Think tank Other Yes 100.0% 100.0% 100.0% 33.3% 80.0% 71.4% 55.6% 64.3% 75.0% 90.9% 71.4% No 0.0% 0.0% 0.0% 66.7% 20.0% 28.6% 44.4% 35.7% 25.0% 9.1% 28.6% *Significantly different between stakeholder groups Which do you primarily use?* Office of Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Independent Academia/ President/Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ Government Research institute/ Percentage of Respondents Minister/Minister Implementation Agency Bank project Local Gov Agency Private Bank CSO Media Institution Think tank Other The World Bank’s country website 0.0% 53.8% 40.0% 50.0% 25.0% 17.2% 56.7% 54.5% 25.0% 54.5% 60.0% The World Bank’s main website 100.0% 46.2% 60.0% 50.0% 75.0% 82.8% 43.3% 45.5% 75.0% 45.5% 40.0% *Significantly different between stakeholder groups 85 The World Bank Lebanon Country Survey 2013 G. Communication and Information Sharing (continued) Which Internet connection do you use primarily when visiting a World Bank website? Office of Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Independent Academia/ President/Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ Government Research institute/ Percentage of Respondents Minister/Minister Implementation Agency Bank project Local Gov Agency Private Bank CSO Media Institution Think tank Other High speed 100.0% 92.9% 100.0% 80.0% 100.0% 100.0% 89.3% 100.0% 100.0% 88.9% 100.0% Dial-up 0.0% 7.1% 0.0% 20.0% 0.0% 0.0% 10.7% 0.0% 0.0% 11.1% 0.0% Do you use/have you used the World Bank’s Public Information Centers (PICs) in Lebanon? Office of Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Independent Academia/ President/Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ Government Research institute/ Percentage of Respondents Minister/Minister Implementation Agency Bank project Local Gov Agency Private Bank CSO Media Institution Think tank Other Yes 25.0% 7.7% 21.4% - 0.0% 13.8% 8.7% 14.3% 33.3% 25.0% 0.0% No 75.0% 38.5% 71.4% - 55.6% 37.9% 56.5% 42.9% 44.4% 50.0% 0.0% I don't know what PIC is 0.0% 53.8% 7.1% - 44.4% 48.3% 34.8% 42.9% 22.2% 25.0% 100.0% Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Office of President/ Employee of a Ministry/ PMU/ Consultant/ Bilateral/ Private Sector/ Independent Academia/ Prime Minister/ Ministerial Dep/ Contractor on Local Multilateral Financial Sector/ Government Research institute/ Minister Implementation Agency Bank project Government Agency Private Bank CSO Media Institution Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD I use/consult World Bank data more often than I did a few years 5 8.20 3.03 13 5.92 2.47 15 6.40 2.03 4 3.75 2.75 9 6.11 3.72 33 5.21 2.48 27 4.37 2.60 13 6.08 2.02 13 5.85 2.85 10 6.30 2.31 6 6.17 1.83 ago The World Bank’s PIC is a valuable source of information 1 8.00 6 6.50 1.05 5 7.00 0.00 4 5.25 2.87 3 5.67 2.31 3 7.67 .58 2 6.00 1.41 related to development in Lebanon. I find the World Bank websites 5 8.60 1.14 13 7.23 1.48 15 7.00 1.73 1 3.00 8 7.13 2.53 27 6.96 1.43 18 6.11 2.05 10 6.30 1.70 10 6.50 1.58 10 6.20 1.69 4 6.00 2.00 easy to navigate. I find the information on the 5 8.40 1.52 13 7.85 1.07 14 7.71 1.07 1 7.00 8 8.38 1.41 28 7.14 1.11 18 6.17 1.54 8 6.88 1.36 10 7.20 1.40 11 7.55 1.63 4 6.50 2.52 World Bank’s websites useful.* When I need information from the World Bank I know how to 5 7.80 2.86 10 7.00 2.05 15 7.80 1.08 2 6.00 1.41 8 6.13 3.64 33 6.36 2.49 26 5.54 2.35 11 6.55 1.75 13 6.31 2.43 10 6.20 2.35 6 5.17 1.47 find it The World Bank is responsive to my information requests and 5 8.40 1.67 8 8.38 .92 13 7.85 1.34 2 5.50 2.12 6 6.00 3.22 21 6.57 1.91 14 5.29 2.23 9 6.67 2.00 10 6.60 1.96 7 7.00 2.16 3 5.00 1.73 inquiries* *Significantly different between stakeholder groups 86 The World Bank Lebanon Country Survey 2013 H. Background Information Currently, do you professionally collaborate/work with the World Bank in your country?* Office of Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Independent Academia/ President/Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ Government Research institute/ Percentage of Respondents Minister/Minister Implementation Agency Bank project Local Gov Agency Private Bank CSO Media Institution Think tank Other Yes 100.0% 78.6% 100.0% 0.0% 77.8% 44.7% 16.7% 35.7% 75.0% 36.4% 14.3% No 0.0% 21.4% 0.0% 100.0% 22.2% 55.3% 83.3% 64.3% 25.0% 63.6% 85.7% *Significantly different between stakeholder groups Which of the following describes most of your exposure to the World Bank in Lebanon? (Choose no more than TWO) Office of Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents President/Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ Government Research institute/ (Responses Combined) Minister/Minister Implementation Agency Bank project Local Gov Agency Private Bank CSO Media Institution Think tank Other Observer* 0.0% 14.3% 0.0% 0.0% 20.0% 17.1% 45.7% 42.9% 15.4% 20.0% 28.6% Use World Bank reports/data* 83.3% 21.4% 40.0% 60.0% 50.0% 40.0% 22.9% 57.1% 23.1% 70.0% 71.4% Engage in World Bank related/sponsored 33.3% 28.6% 40.0% 0.0% 20.0% 28.6% 25.7% 14.3% 46.2% 30.0% 0.0% events/activities Collaborate as part of my 83.3% 71.4% 60.0% 40.0% 70.0% 37.1% 22.9% 35.7% 53.8% 20.0% 42.9% professional duties* Use World Bank website for 0.0% 28.6% 6.7% 20.0% 10.0% 37.1% 25.7% 28.6% 23.1% 60.0% 28.6% information, data, research, etc. *Significantly different between stakeholder groups 87 The World Bank Lebanon Country Survey 2013 Appendix C: Responses to All Questions by Geographic Location A. General Issues facing Lebanon In general, would you say that Lebanon is headed in...? South and Percentage of Respondents Beirut Mount Lebanon North Bekaa The right direction 8.1% 11.1% 9.1% 8.3% The wrong direction 66.1% 61.1% 81.8% 50.0% Not sure 25.8% 27.8% 9.1% 41.7% Listed below are a number of development priorities in Lebanon. Please identify which of the following you consider the most important development priorities in Lebanon? (Choose no more than THREE) Percentage of Respondents South and (Responses Combined) Beirut Mount Lebanon North Bekaa Social protection* 39.3% 23.5% 8.3% 18.2% Transport 12.3% 14.7% 33.3% 27.3% Public sector governance/ reform 55.7% 52.9% 41.7% 36.4% Global/regional integration* 0.0% 2.9% 0.0% 9.1% Gender 1.6% 0.0% 0.0% 9.1% Domestic private sector development 3.3% 5.9% 8.3% 0.0% Foreign direct investment 1.6% 5.9% 0.0% 0.0% Water and sanitation 5.7% 8.8% 8.3% 9.1% Anti corruption 17.2% 26.5% 25.0% 36.4% Job creation/employment 28.7% 23.5% 25.0% 18.2% Rural development* 7.4% 8.8% 33.3% 0.0% Financial markets 0.8% 0.0% 0.0% 9.1% Urban development 1.6% 5.9% 0.0% 0.0% Environmental sustainability 5.7% 2.9% 0.0% 0.0% Equality of opportunity 4.9% 5.9% 8.3% 18.2% Balanced regional development 6.6% 14.7% 16.7% 18.2% Health 6.6% 2.9% 0.0% 9.1% Education 13.9% 11.8% 8.3% 9.1% Poverty reduction 6.6% 11.8% 8.3% 9.1% Energy 8.2% 0.0% 0.0% 0.0% Food security 2.5% 0.0% 0.0% 0.0% Climate change 0.8% 2.9% 0.0% 0.0% Agricultural development* 0.0% 0.0% 0.0% 9.1% Trade and exports 0.8% 0.0% 0.0% 0.0% Crime and violence 4.1% 5.9% 8.3% 0.0% Economic growth 14.8% 8.8% 25.0% 27.3% Law and justice 10.7% 2.9% 8.3% 9.1% Regulatory framework 1.6% 0.0% 0.0% 0.0% Communicable/non-communicable diseases 1.6% 2.9% 0.0% 0.0% Basic infrastructure 12.3% 11.8% 8.3% 9.1% Natural resource management 12.3% 26.5% 16.7% 9.1% Disaster management 3.3% 0.0% 0.0% 0.0% Information and communications technology 1.6% 2.9% 0.0% 0.0% *Significantly different between locations 88 The World Bank Lebanon Country Survey 2013 A. General Issues facing Lebanon (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Lebanon? (Choose no more than THREE) Percentage of Respondents South and (Responses Combined) Beirut Mount Lebanon North Bekaa Water and sanitation 1.6% 0.0% 0.0% 0.0% Equality of opportunity 16.0% 18.4% 33.3% 41.7% Economic growth 45.6% 47.4% 25.0% 16.7% Climate change 0.0% 0.0% 0.0% 0.0% Global/regional integration 0.8% 0.0% 0.0% 0.0% Gender 1.6% 0.0% 0.0% 8.3% Rural development 32.0% 34.2% 33.3% 25.0% Urban development 1.6% 0.0% 0.0% 0.0% Regulatory framework 0.8% 0.0% 0.0% 0.0% Basic infrastructure 2.4% 5.3% 0.0% 8.3% Social protection 37.6% 34.2% 25.0% 25.0% Law and justice* 2.4% 0.0% 0.0% 16.7% Transport 3.2% 0.0% 0.0% 0.0% Crime and violence 0.0% 0.0% 0.0% 0.0% Communicable/non-communicable diseases 0.0% 0.0% 0.0% 0.0% Information and communications technology 0.8% 0.0% 0.0% 0.0% Anti corruption 13.6% 13.2% 16.7% 16.7% Domestic private sector development* 5.6% 28.9% 0.0% 25.0% Foreign direct investment 5.6% 5.3% 0.0% 0.0% Education* 22.4% 2.6% 16.7% 8.3% Energy 5.6% 13.2% 0.0% 8.3% Public sector governance/ reform 20.8% 10.5% 8.3% 33.3% Natural resource management 4.0% 10.5% 16.7% 8.3% Environmental sustainability 0.8% 0.0% 8.3% 0.0% Disaster management 1.6% 0.0% 0.0% 0.0% Health 3.2% 5.3% 0.0% 8.3% Agricultural development 4.0% 10.5% 8.3% 8.3% Job creation/employment 48.0% 42.1% 75.0% 41.7% Financial markets* 0.0% 2.6% 8.3% 0.0% Trade and exports 0.0% 0.0% 0.0% 0.0% Food security 2.4% 5.3% 0.0% 0.0% Balanced regional development 14.4% 10.5% 25.0% 0.0% *Significantly different between locations 89 The World Bank Lebanon Country Survey 2013 A. General Issues facing Lebanon (continued) Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Lebanon? (Choose no more than THREE) Percentage of Respondents South and (Responses Combined) Beirut Mount Lebanon North Bekaa Energy 16.1% 9.1% 0.0% 36.4% Gender 1.6% 3.0% 0.0% 9.1% Equality of opportunity 7.3% 3.0% 9.1% 9.1% Social protection 2.4% 3.0% 0.0% 9.1% Global/regional integration 6.5% 3.0% 0.0% 9.1% Climate change 0.0% 0.0% 0.0% 0.0% Anti corruption 21.0% 15.2% 36.4% 27.3% Disaster management 0.0% 0.0% 0.0% 0.0% Rural development* 7.3% 30.3% 18.2% 0.0% Foreign direct investment 30.6% 33.3% 18.2% 45.5% Urban development 1.6% 3.0% 0.0% 0.0% Water and sanitation 3.2% 0.0% 9.1% 0.0% Education 4.8% 3.0% 0.0% 0.0% Information and communications technology 12.1% 12.1% 18.2% 9.1% Regulatory framework 11.3% 3.0% 0.0% 0.0% Balanced regional development 13.7% 12.1% 18.2% 9.1% Communicable/non-communicable diseases 0.0% 0.0% 0.0% 0.0% Trade and exports 20.2% 30.3% 36.4% 9.1% Public sector governance/ reform 33.9% 27.3% 18.2% 36.4% Domestic private sector development 20.2% 24.2% 9.1% 0.0% Job creation/employment 21.0% 15.2% 18.2% 18.2% Agricultural development 3.2% 0.0% 9.1% 0.0% Food security 0.8% 3.0% 9.1% 0.0% Transport 3.2% 9.1% 9.1% 0.0% Natural resource management 19.4% 27.3% 27.3% 45.5% Environmental sustainability* 2.4% 3.0% 18.2% 0.0% Health 0.0% 0.0% 0.0% 0.0% Basic infrastructure 20.2% 21.2% 9.1% 18.2% Law and justice 9.7% 0.0% 9.1% 9.1% Crime and violence 0.0% 0.0% 0.0% 0.0% Financial markets 2.4% 3.0% 0.0% 0.0% *Significantly different between locations 90 The World Bank Lebanon Country Survey 2013 A. General Issues facing Lebanon (continued) When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Lebanon? (Choose no more than TWO) Percentage of Respondents South and (Responses Combined) Beirut Mount Lebanon North Bekaa Better employment opportunities for young people 25.5% 25.8% 18.2% 10.0% Better employment opportunities for women* 4.5% 6.5% 0.0% 30.0% Greater access to micro-finance for the poor 10.0% 12.9% 9.1% 0.0% Greater voice and participation for citizens to help 18.2% 19.4% 9.1% 20.0% ensure greater accountability Greater access to health and nutrition for citizens 3.6% 12.9% 0.0% 10.0% Better entrepreneurial opportunities 16.4% 9.7% 18.2% 20.0% A growing middle class 38.2% 41.9% 45.5% 30.0% Better opportunity for the poor who live in rural 11.8% 25.8% 36.4% 0.0% areas* Better opportunity for the poor who live in urban 2.7% 3.2% 9.1% 0.0% areas Consistent economic growth 32.7% 19.4% 27.3% 30.0% Education and training that better ensure job 16.4% 16.1% 18.2% 40.0% opportunity Better quality public services 17.3% 6.5% 9.1% 10.0% Other 3.6% 0.0% 0.0% 0.0% *Significantly different between locations B. Overall Attitudes toward the World Bank Which best represents your geographic location? Beirut Mount Lebanon North South and Bekaa N Mean SD N Mean SD N Mean SD N Mean SD How familiar are you with the work of the World 125 6.54 2.16 36 5.69 2.07 12 5.58 2.68 12 5.17 1.90 Bank in Lebanon?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between locations Which best represents your geographic location? Beirut Mount Lebanon North South and Bekaa N Mean SD N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the World 108 6.19 1.81 30 5.73 1.84 10 4.90 2.13 11 5.73 1.79 Bank’s effectiveness in Lebanon? (1-Not effective at all, 10-Very effective) Which best represents your geographic location? Beirut Mount Lebanon North South and Bekaa N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank's staff is well prepared to help Lebanon solve its most 100 6.95 1.70 28 6.89 1.62 8 6.13 2.36 10 6.00 2.67 complicated development challenges? (1-To no degree at all, 10-To a very significant degree) 91 The World Bank Lebanon Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) When thinking about how the World Bank can have the most impact on development results in Lebanon, in which sectoral areas do you believe the World Bank should focus most of its attention and resources in Lebanon? (Choose no more than THREE) Percentage of Respondents South and (Responses Combined) Beirut Mount Lebanon North Bekaa Social protection* 29.6% 8.1% 16.7% 16.7% Public sector governance/ reform 53.6% 43.2% 33.3% 41.7% Transport 9.6% 21.6% 16.7% 8.3% Poverty reduction 16.8% 10.8% 41.7% 16.7% Global/regional integration 1.6% 2.7% 0.0% 0.0% Gender 0.8% 0.0% 0.0% 0.0% Crime and violence 0.0% 0.0% 0.0% 0.0% Domestic private sector development 9.6% 13.5% 16.7% 8.3% Rural development* 12.0% 35.1% 25.0% 0.0% Foreign direct investment 7.2% 8.1% 0.0% 25.0% Water and sanitation 5.6% 10.8% 0.0% 0.0% Energy 10.4% 5.4% 8.3% 25.0% Job creation/employment 19.2% 18.9% 8.3% 16.7% Financial markets 0.8% 2.7% 0.0% 8.3% Urban development* 0.8% 0.0% 16.7% 0.0% Environmental sustainability 7.2% 8.1% 8.3% 0.0% Balanced regional development 9.6% 10.8% 33.3% 16.7% Equality of opportunity 0.8% 2.7% 8.3% 0.0% Health 7.2% 2.7% 0.0% 0.0% Education 15.2% 5.4% 8.3% 8.3% Food security 2.4% 2.7% 0.0% 0.0% Climate change 0.0% 0.0% 0.0% 0.0% Agricultural development 6.4% 18.9% 8.3% 16.7% Trade and exports 2.4% 0.0% 0.0% 0.0% Economic growth 18.4% 37.8% 8.3% 25.0% Law and justice 9.6% 2.7% 0.0% 8.3% Regulatory framework 5.6% 2.7% 0.0% 0.0% Communicable/non-communicable diseases 0.0% 0.0% 0.0% 0.0% Basic infrastructure 13.6% 8.1% 16.7% 16.7% Natural resource management 5.6% 10.8% 8.3% 25.0% Anti corruption 10.4% 5.4% 16.7% 0.0% Information and communications technology 4.8% 0.0% 0.0% 8.3% Disaster management 0.0% 0.0% 0.0% 0.0% *Significantly different between locations 92 The World Bank Lebanon Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) When thinking about the World Bank’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Lebanon? Greatest Value South and Percentage of Respondents Beirut Mount Lebanon North Bekaa Financial resources: investment lending 27.8% 37.9% 28.6% 25.0% Financial resources: policy based lending / budget 25.9% 17.2% 14.3% 25.0% support to the Government Mobilizing third party financial resources 5.6% 13.8% 0.0% 0.0% Technical assistance 14.8% 6.9% 0.0% 0.0% Policy advice 6.5% 10.3% 14.3% 0.0% Donor coordination 3.7% 3.4% 0.0% 0.0% Data 3.7% 3.4% 0.0% 0.0% Training/capacity building* 6.5% 3.4% 14.3% 37.5% Studies/analyses 2.8% 3.4% 0.0% 0.0% Convening/facilitating* 1.9% 0.0% 14.3% 12.5% Linkage to non-Bank expertise 0.0% 0.0% 0.0% 0.0% Other* 0.9% 0.0% 14.3% 0.0% *Significantly different between locations nd 2 Greatest Value South and Percentage of Respondents Beirut Mount Lebanon North Bekaa Financial resources: investment lending 6.5% 6.9% 14.3% 12.5% Financial resources: policy based lending / budget 14.8% 17.2% 14.3% 0.0% support to the Government Mobilizing third party financial resources 4.6% 3.4% 14.3% 0.0% Technical assistance 13.9% 20.7% 14.3% 0.0% Policy advice 12.0% 10.3% 0.0% 12.5% Donor coordination 6.5% 6.9% 0.0% 0.0% Data 3.7% 0.0% 0.0% 12.5% Training/capacity building 21.3% 24.1% 28.6% 37.5% Studies/analyses 11.1% 3.4% 14.3% 12.5% Convening/facilitating 0.0% 0.0% 0.0% 0.0% Linkage to non-Bank expertise 4.6% 6.9% 0.0% 12.5% Other 0.9% 0.0% 0.0% 0.0% Which of the following do you identify as the World Bank’s greatest WEAKNESSES in its work in Lebanon? (Choose no more than TWO) Percentage of Respondents South and (Responses Combined) Beirut Mount Lebanon North Bekaa Staff too inaccessible 2.7% 3.2% 0.0% 0.0% Not exploring alternative policy options 11.5% 25.8% 0.0% 20.0% Not adequately sensitive to political/social realities 16.8% 25.8% 22.2% 30.0% in Lebanon Not enough public disclosure of its work 21.2% 35.5% 33.3% 20.0% Arrogant in its approach 3.5% 3.2% 0.0% 10.0% Not aligned with country priorities 8.8% 3.2% 0.0% 10.0% The credibility of its knowledge/data 0.0% 0.0% 0.0% 0.0% Not willing to honestly criticize policies and reform 25.7% 12.9% 0.0% 20.0% efforts in the country Too influenced by developed countries 15.9% 16.1% 11.1% 20.0% Imposing technocratic solutions without regard to 14.2% 9.7% 0.0% 10.0% political realities World Bank processes too slow and complex 14.2% 29.0% 33.3% 0.0% Too bureaucratic in its operational policies and 13.3% 3.2% 11.1% 10.0% procedures Not aligned with other donors’ work 7.1% 3.2% 11.1% 0.0% Not collaborating enough with non-state actors 19.5% 12.9% 33.3% 30.0% Not client focused 1.8% 3.2% 0.0% 0.0% Other 4.4% 0.0% 11.1% 0.0% 93 The World Bank Lebanon Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) Which World Bank instruments do you believe are the MOST effective in reducing poverty in Lebanon? (Choose no more than TWO) Percentage of Respondents South and (Responses Combined) Beirut Mount Lebanon North Bekaa Capacity development* 47.6% 29.7% 75.0% 75.0% Policy based lending / budget support to the 25.0% 27.0% 8.3% 16.7% Government Knowledge products/services 16.1% 16.2% 0.0% 16.7% Investment lending 50.8% 70.3% 50.0% 50.0% Technical assistance 37.9% 27.0% 16.7% 25.0% Trust Fund management 6.5% 2.7% 16.7% 8.3% Risk guarantee instrument 7.3% 10.8% 0.0% 0.0% Other 0.0% 0.0% 0.0% 0.0% Don’t know 1.6% 0.0% 8.3% 0.0% *Significantly different between locations Which best represents your geographic location? Beirut Mount Lebanon North South and Bekaa N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank SHOULD seek to influence the global development 112 7.31 1.78 33 7.21 1.76 9 7.67 1.66 9 7.33 2.45 agenda as related to “global public goods?” (1-To no degree at all, 10-To a very significant degree) In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank collaborate with more in your country to ensure better development results there? (Choose no more than TWO) Percentage of Respondents South and (Responses Combined) Beirut Mount Lebanon North Bekaa NGOs 44.0% 36.8% 58.3% 50.0% Local Government* 21.6% 34.2% 50.0% 50.0% Beneficiaries 9.6% 7.9% 16.7% 25.0% Private sector* 35.2% 34.2% 8.3% 0.0% Community Based Organizations (CBOs) 16.0% 21.1% 25.0% 16.7% Donor community 9.6% 15.8% 8.3% 33.3% Foundations 6.4% 5.3% 0.0% 0.0% Academia/think tanks/research institutes 29.6% 26.3% 16.7% 8.3% Parliament 10.4% 0.0% 0.0% 0.0% Media 12.0% 10.5% 0.0% 16.7% Faith based organizations 0.0% 0.0% 0.0% 0.0% Other 4.0% 7.9% 8.3% 0.0% *Significantly different between locations 94 The World Bank Lebanon Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) To what extent do you agree with the following statements about the World Bank’s work in Lebanon? (1-Strongly disagree, 10-Strongly agree) Which best represents your geographic location? Beirut Mount Lebanon North South and Bekaa N Mean SD N Mean SD N Mean SD N Mean SD Overall the World Bank currently plays a relevant 111 5.90 2.05 31 5.61 2.29 9 4.89 3.02 11 6.00 2.10 role in development in Lebanon The World Bank’s work is aligned with what I 106 5.93 1.81 31 5.61 2.16 9 4.89 2.09 9 6.44 1.81 consider the development priorities for Lebanon The World Bank supports programs and strategies 105 6.01 1.73 32 5.72 2.00 9 5.44 2.55 10 5.90 2.02 that are realistic for Lebanon The World Bank treats clients and stakeholders in 100 7.49 1.78 30 8.00 1.39 10 7.60 2.32 10 8.20 2.10 Lebanon with respect To what extent is the World Bank an effective development partner in Lebanon, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Which best represents your geographic location? Beirut Mount Lebanon North South and Bekaa N Mean SD N Mean SD N Mean SD N Mean SD Responsiveness 87 6.13 1.76 30 5.87 1.74 7 6.43 1.72 10 5.00 2.62 Flexibility (in terms of the World Bank’s products 95 5.99 1.81 27 5.67 1.33 8 5.75 2.43 11 5.91 2.95 and services) Flexibility (in terms of changing country 94 5.81 1.83 24 5.75 1.42 7 5.00 2.38 9 4.89 2.47 circumstances) Being inclusive 93 5.99 1.82 25 6.12 1.79 6 6.17 1.94 8 6.13 1.81 Openness 103 6.81 1.74 27 6.44 1.99 8 7.00 2.62 9 6.33 1.73 Staff accessibility 94 6.56 2.03 26 6.23 2.01 8 7.50 2.00 10 6.40 1.78 Straightforwardness and honesty 92 7.16 1.94 28 7.64 1.62 9 8.67 1.22 11 6.91 3.08 Collaboration with groups outside of the 89 5.91 1.96 23 6.26 1.54 6 4.83 2.48 8 6.63 2.62 Government Collaboration with the Government* 96 7.60 1.33 27 6.81 1.55 6 7.00 1.79 8 6.63 2.97 Collaboration with other donors 68 6.46 1.62 21 6.43 1.75 3 5.67 3.21 8 6.25 2.55 The speed in which it gets things accomplished on 76 5.97 1.82 22 6.00 1.85 8 6.00 2.62 8 6.25 2.05 the ground Follow through over time 81 6.79 1.74 27 6.85 1.90 7 6.71 2.63 11 6.27 2.61 *Significantly different between locations When World Bank assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) Percentage of Respondents South and (Responses Combined) Beirut Mount Lebanon North Bekaa The World Bank works too slowly 12.2% 11.1% 18.2% 16.7% The Government works inefficiently 49.6% 41.7% 36.4% 33.3% There is not an adequate level of citizen/civil 26.8% 25.0% 27.3% 16.7% society participation Poor donor coordination 8.1% 8.3% 18.2% 25.0% The World Bank does not do adequate follow 5.7% 13.9% 9.1% 8.3% through/follow-up Lack of/inadequate levels of capacity in 18.7% 8.3% 27.3% 25.0% Government Political pressures and obstacles 55.3% 63.9% 45.5% 58.3% Reforms are not well thought out in light of 21.1% 41.7% 9.1% 25.0% country challenges* The World Bank is not sensitive enough to 12.2% 19.4% 18.2% 33.3% political/social realities on the ground Other 3.3% 0.0% 0.0% 0.0% *Significantly different between locations 95 The World Bank Lebanon Country Survey 2013 C. World Bank Effectiveness and Results How effective do you believe the World Bank is in terms of the work it does in the following areas of development in Lebanon? (1-Not effective at all, 10-Very effective) Which best represents your geographic location? Beirut Mount Lebanon North South and Bekaa N Mean SD N Mean SD N Mean SD N Mean SD Anti corruption 87 3.97 2.44 22 3.68 1.94 7 5.14 2.27 8 4.25 2.92 Information and communications technology 78 5.51 2.22 14 5.36 2.21 4 7.50 1.00 8 6.00 2.00 Transport 76 5.07 2.31 19 5.21 2.32 6 4.33 2.34 10 5.10 2.69 Crime and violence 59 3.29 2.02 15 3.20 2.11 5 3.40 2.07 6 4.00 3.29 Law and justice 62 3.94 2.06 16 3.63 2.39 5 4.60 2.41 5 4.20 3.63 Urban development 80 5.40 2.06 22 5.27 2.03 3 6.33 2.89 9 5.22 2.49 Environmental sustainability 82 5.54 2.12 25 5.12 2.22 6 4.33 1.97 10 5.40 2.27 Regulatory framework 76 5.37 2.17 21 5.38 2.20 6 6.50 1.87 8 4.50 2.45 Basic infrastructure 83 5.84 1.94 24 5.96 2.42 6 5.67 2.80 9 6.11 2.85 Communicable/non-communicable diseases 48 4.44 2.21 14 4.07 2.30 5 4.00 1.41 8 4.75 2.82 Poverty reduction 92 5.42 2.13 22 4.73 2.03 5 4.80 1.92 8 5.38 2.72 Gender 76 5.22 2.09 19 5.11 2.33 5 4.60 1.67 6 5.33 2.34 Domestic private sector development 68 5.49 1.96 22 4.82 2.24 7 4.86 3.13 9 5.00 2.60 Foreign direct investment 65 5.28 2.15 19 5.58 2.59 6 5.00 2.28 8 5.25 2.71 Water and sanitation 80 5.89 1.93 22 5.86 2.42 7 4.57 2.82 10 6.10 2.42 Trade and exports 54 5.09 2.15 18 4.72 1.90 5 3.20 1.92 7 4.86 2.48 Economic growth 77 5.62 1.97 23 5.26 2.00 6 4.50 2.07 10 5.50 2.64 Energy 73 5.51 2.33 19 5.37 1.98 6 3.67 2.73 10 5.50 2.76 Disaster management 54 4.22 2.13 10 4.20 2.04 6 3.33 2.25 9 3.89 3.26 Public sector governance/ reform 96 5.40 2.35 24 4.83 1.97 7 4.57 2.23 8 4.63 3.07 Job creation/employment 88 4.97 2.29 25 4.44 1.85 6 3.50 1.87 9 4.67 2.69 Financial markets 68 4.91 2.38 16 5.50 2.31 5 4.20 2.59 7 4.71 2.87 Equality of opportunity 71 4.42 2.25 18 4.39 1.91 7 5.29 2.36 10 4.40 3.17 Health 73 5.00 2.34 17 5.06 2.41 6 4.83 2.40 10 5.10 2.33 Rural development 79 5.20 2.05 22 5.27 2.29 7 4.43 2.82 10 4.90 2.73 Global/regional integration 56 5.04 2.20 19 4.63 1.89 5 4.60 2.19 8 5.50 2.56 Food security 59 4.29 2.06 17 3.88 2.37 5 3.40 2.30 8 4.50 2.93 Education 84 5.58 2.26 22 5.50 2.24 6 4.83 2.04 9 6.00 2.83 Social protection 79 4.99 2.32 18 4.61 2.15 7 3.86 2.34 8 4.00 2.88 Climate change 68 4.62 2.31 18 4.72 2.47 7 5.00 3.06 8 4.75 2.55 Agricultural development 74 5.14 1.86 22 5.41 2.56 8 4.38 2.72 10 5.40 2.99 Natural resource management 58 4.53 2.29 18 4.56 2.62 5 3.40 2.61 9 3.67 3.12 Balanced regional development 66 4.80 2.04 23 4.65 2.53 6 3.00 2.28 9 5.89 3.26 Which best represents your geographic location? Beirut Mount Lebanon North South and Bekaa N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank’s work help to 104 5.64 1.75 33 5.45 1.99 7 5.86 1.07 11 5.55 1.63 achieve development results in Lebanon? (1-To no degree at all, 10-To a very significant degree) 96 The World Bank Lebanon Country Survey 2013 C. World Bank Effectiveness and Results (continued) To what extent do you agree with the following statements about the World Bank in Lebanon? (1-Strongly disagree, 10-Strongly agree) Which best represents your geographic location? Beirut Mount Lebanon North South and Bekaa N Mean SD N Mean SD N Mean SD N Mean SD The World Bank’s financial instruments meet the 99 5.70 1.82 32 5.38 2.06 7 6.57 2.44 10 5.70 2.00 needs of Lebanon The World Bank meets Lebanon’s needs for 105 6.26 1.91 31 5.71 1.75 7 6.71 .95 10 5.20 2.86 knowledge services Which best represents your geographic location? Beirut Mount Lebanon North South and Bekaa N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe that Lebanon received value for money from the World Bank’s fee- 76 5.70 1.93 20 5.60 1.79 4 4.75 2.50 5 5.00 1.58 based products/services? (1-To no degree at all, 10-To a very significant degree) D. The World Bank’s Knowledge How frequently do you consult World Bank knowledge work and activities in the work you do? South and Percentage of Respondents Beirut Mount Lebanon North Bekaa Weekly 16.5% 6.1% 10.0% 9.1% Monthly 19.0% 21.2% 0.0% 9.1% A few times a year 39.7% 33.3% 50.0% 36.4% Rarely 16.5% 27.3% 30.0% 36.4% Never 8.3% 12.1% 10.0% 9.1% 97 The World Bank Lebanon Country Survey 2013 D. The World Bank’s Knowledge (continued) When thinking about the development challenges in Lebanon, where do you believe it would be most valuable for the World Bank to focus its knowledge work and activities in the next few years? (Choose no more than THREE) Percentage of Respondents South and (Responses Combined) Beirut Mount Lebanon North Bekaa Public sector governance/ reform 55.4% 52.9% 45.5% 45.5% Gender 2.5% 0.0% 0.0% 0.0% Domestic private sector development 10.7% 5.9% 9.1% 9.1% Foreign direct investment 5.8% 2.9% 0.0% 9.1% Water and sanitation 6.6% 17.6% 18.2% 0.0% Trade and exports 0.8% 0.0% 0.0% 0.0% Energy 15.7% 14.7% 9.1% 36.4% Disaster management 0.0% 0.0% 0.0% 0.0% Social protection 20.7% 17.6% 9.1% 9.1% Climate change 0.8% 0.0% 0.0% 0.0% Poverty reduction 19.8% 23.5% 0.0% 18.2% Law and justice 8.3% 5.9% 0.0% 27.3% Anti corruption 25.6% 20.6% 36.4% 9.1% Financial markets 1.7% 0.0% 0.0% 0.0% Equality of opportunity 5.8% 0.0% 9.1% 0.0% Urban development 1.7% 0.0% 0.0% 0.0% Balanced regional development 12.4% 14.7% 9.1% 27.3% Crime and violence 1.7% 5.9% 0.0% 0.0% Education 14.9% 2.9% 0.0% 0.0% Global/regional integration* 0.0% 0.0% 9.1% 9.1% Information and communications technology 4.1% 0.0% 0.0% 0.0% Transport* 5.0% 20.6% 0.0% 9.1% Agricultural development 3.3% 8.8% 9.1% 0.0% Natural resource management 12.4% 5.9% 18.2% 27.3% Job creation/employment 19.0% 20.6% 27.3% 18.2% Health 1.7% 0.0% 0.0% 9.1% Economic growth 18.2% 20.6% 0.0% 0.0% Rural development* 1.7% 17.6% 45.5% 0.0% Food security 1.7% 0.0% 0.0% 9.1% Environmental sustainability 6.6% 8.8% 0.0% 0.0% Regulatory framework 2.5% 5.9% 0.0% 9.1% Basic infrastructure 8.3% 5.9% 27.3% 18.2% Communicable/non-communicable diseases 0.8% 0.0% 0.0% 0.0% *Significantly different between locations 98 The World Bank Lebanon Country Survey 2013 D. The World Bank’s Knowledge (continued) In Lebanon, how effective do you believe the World Bank’s knowledge work and activities are at: (1-Not effective at all, 10-Very effective) Which best represents your geographic location? Beirut Mount Lebanon North South and Bekaa N Mean SD N Mean SD N Mean SD N Mean SD Enhancing your knowledge and/or skills* 105 6.67 2.01 31 5.58 2.09 8 5.75 2.12 12 5.08 2.27 Contributing to good policy making 107 6.30 1.76 31 5.32 2.04 7 5.71 1.60 9 5.67 1.94 Providing support for program implementation 102 6.72 1.73 30 6.10 1.88 8 6.13 1.36 10 6.40 2.01 *Significantly different between locations In Lebanon, to what extent do you believe that the World Bank’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Which best represents your geographic location? Beirut Mount Lebanon North South and Bekaa N Mean SD N Mean SD N Mean SD N Mean SD Are timely 90 6.00 1.82 26 6.08 1.74 8 5.00 2.39 8 6.13 2.75 Include appropriate level of stakeholder 93 6.24 1.94 26 5.88 2.08 6 5.17 2.71 11 4.82 2.75 involvement during preparation Are relevant to Lebanon’s development priorities 97 6.28 1.74 29 5.90 1.92 9 5.44 2.35 11 5.45 2.11 Provide feasible recommendations 99 6.28 1.70 30 6.53 1.80 7 7.43 1.51 11 5.36 2.42 Are accessible (well written and easy to 100 7.03 1.67 29 7.00 1.31 8 6.75 2.55 10 7.00 2.05 understand) Are source of relevant information on global good 101 7.20 1.52 25 6.72 1.72 9 6.89 2.32 11 5.82 2.75 practices. Are useful in terms of the work you do 101 6.98 1.90 31 6.45 1.82 8 6.75 2.66 11 6.91 2.17 Are adequately disseminated* 95 6.38 1.88 30 5.83 2.10 7 5.71 1.70 9 4.56 2.30 Are translated enough into local language 81 6.11 2.00 27 6.37 2.15 9 6.56 2.60 10 5.70 2.06 Are adaptable to Lebanon’s specific development 99 5.99 1.73 30 5.97 1.71 9 5.78 2.77 10 5.30 2.00 challenges and country circumstances *Significantly different between locations Which best represents your geographic location? Beirut Mount Lebanon North South and Bekaa N Mean SD N Mean SD N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank's knowledge work and 105 6.28 1.83 32 5.69 2.07 8 5.75 1.98 11 5.36 2.73 activities make to development results in your country? Overall, how would you rate the technical quality of 105 7.50 1.35 31 7.13 1.75 9 7.44 1.01 11 6.09 2.34 the World Bank's knowledge work and activities?* (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between locations 99 The World Bank Lebanon Country Survey 2013 E. Working with the World Bank To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Which best represents your geographic location? Beirut Mount Lebanon North South and Bekaa N Mean SD N Mean SD N Mean SD N Mean SD The World Bank disburses funds promptly 79 5.43 2.23 20 5.15 2.52 7 4.29 2.56 11 4.82 2.44 The World Bank effectively monitors and evaluates 94 6.74 1.89 25 6.84 1.72 6 6.67 1.86 11 5.82 2.64 the projects and programs it supports The World Bank's approvals and reviews are done 85 6.16 1.84 21 6.19 1.81 7 5.57 2.51 10 6.10 2.60 in a timely fashion The World Bank's “Safeguard Policy” requirements 71 6.30 1.78 22 6.18 1.79 7 5.86 3.02 7 5.43 2.30 are reasonable The World Bank’s conditions on its lending are 74 6.08 1.91 25 5.76 1.79 7 6.57 2.64 9 5.78 2.44 reasonable Working with the World Bank increases Lebanon's 101 6.80 1.82 29 6.66 1.82 7 7.43 2.99 9 7.11 1.83 institutional capacity The World Bank ensures consistency and 70 6.77 1.70 22 7.23 1.51 5 7.20 1.79 10 6.80 2.04 continuity through staff changes The World Bank's teams and visits are well 80 6.95 1.91 21 6.86 1.31 7 7.14 1.95 9 6.78 2.22 coordinated Where country systems are adequate, the World 66 6.83 1.67 21 6.76 1.61 5 8.20 .84 7 6.86 2.04 Bank makes appropriate use of them The World Bank provides effective implementation 85 6.96 1.66 25 6.32 1.46 6 8.17 1.60 10 6.10 2.60 support* *Significantly different between locations F. The Future Role of the World Bank in Lebanon Which best represents your geographic location? Beirut Mount Lebanon North South and Bekaa N Mean SD N Mean SD N Mean SD N Mean SD How significant a role do you believe the World Bank SHOULD play in Lebanon’s development in 120 8.01 1.38 36 7.72 1.88 11 8.64 1.43 12 8.33 1.50 the near future? (1-Not a significant role at all, 10- Very significant role) 100 The World Bank Lebanon Country Survey 2013 F. The Future Role of the World Bank in Lebanon (continued) Which of the following SHOULD the World Bank do to make itself of greater value in Lebanon? (Choose no more than TWO) Percentage of Respondents South and (Responses Combined) Beirut Mount Lebanon North Bekaa Improve the quality of its experts as related to 16.0% 27.3% 20.0% 8.3% Lebanon’s specific challenges Reduce the complexity of obtaining World Bank 29.4% 36.4% 50.0% 58.3% financing Focus primarily on advocacy issues 9.2% 12.1% 0.0% 0.0% Improve the competitiveness of its financing 12.6% 21.2% 10.0% 25.0% compared to markets Reach out more to groups outside of government 53.8% 36.4% 40.0% 75.0% Ensure greater selectivity in its work 10.9% 12.1% 0.0% 0.0% Provide more adequate data/knowledge/statistics/figures on Lebanon’s 20.2% 15.2% 0.0% 0.0% economy Offer more innovative financial products 5.9% 3.0% 20.0% 8.3% Offer more innovative knowledge services 15.1% 18.2% 10.0% 8.3% Increase availability of Fee-Based services 5.0% 12.1% 10.0% 0.0% Work faster 8.4% 3.0% 10.0% 8.3% Other 5.9% 0.0% 20.0% 8.3% G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Lebanon? (Choose no more than TWO) Percentage of Respondents South and (Responses Combined) Beirut Mount Lebanon North Bekaa Local newspapers 58.3% 43.8% 54.5% 27.3% International newspapers 10.0% 15.6% 0.0% 0.0% Local radio 1.7% 3.1% 0.0% 9.1% International radio 0.0% 3.1% 0.0% 0.0% Local television* 19.2% 25.0% 36.4% 54.5% International television* 2.5% 9.4% 18.2% 27.3% Periodicals 26.7% 21.9% 0.0% 0.0% Internet 58.3% 59.4% 45.5% 45.5% Social media 6.7% 9.4% 0.0% 0.0% Blogs 0.8% 0.0% 0.0% 9.1% Mobile phones* 0.8% 0.0% 9.1% 9.1% Instant messaging* 0.0% 3.1% 9.1% 9.1% Other 7.5% 0.0% 9.1% 9.1% *Significantly different between locations 101 The World Bank Lebanon Country Survey 2013 G. Communication and Information Sharing (continued) How would you prefer to receive information from the World Bank? (Choose no more than TWO) Percentage of Respondents South and (Responses Combined) Beirut Mount Lebanon North Bekaa World Bank website 39.0% 45.5% 36.4% 27.3% Direct contact with World Bank 22.8% 15.2% 27.3% 54.5% e-newsletters 40.7% 39.4% 36.4% 9.1% Instant messaging 3.3% 9.1% 18.2% 9.1% World Bank seminars/workshops/conferences 43.1% 42.4% 27.3% 45.5% World Bank Public Information Center 6.4% 5.9% 0.0% 0.0% World Bank publications and other written 26.8% 39.4% 9.1% 27.3% materials Mobile phones 4.1% 0.0% 9.1% 9.1% Social media 8.1% 0.0% 9.1% 9.1% Blogs 0.0% 0.0% 0.0% 0.0% Other 1.6% 0.0% 0.0% 9.1% Are you aware of the World Bank's Access to Information Policy under which the Bank will now disclose any information in its possession that is not on a list of exceptions? South and Percentage of Respondents Beirut Mount Lebanon North Bekaa Yes 27.8% 19.4% 30.0% 9.1% No 72.2% 80.6% 70.0% 90.9% Have you requested information from the World Bank on its activities in the past year? South and Percentage of Respondents Beirut Mount Lebanon North Bekaa Yes 20.5% 19.4% 18.2% 10.0% No 79.5% 80.6% 81.8% 90.0% Were you able to obtain this information? South and Percentage of Respondents Beirut Mount Lebanon North Bekaa Yes 92.0% 71.4% 100.0% 100.0% No 8.0% 28.6% 0.0% 0.0% Do you have access to the Internet?* South and Percentage of Respondents Beirut Mount Lebanon North Bekaa Yes 100.0% 100.0% 100.0% 90.9% No 0.0% 0.0% 0.0% 9.1% *Significantly different between locations Do you use/have used the World Bank website?* South and Percentage of Respondents Beirut Mount Lebanon North Bekaa Yes 78.8% 69.7% 63.6% 36.4% No 21.2% 30.3% 36.4% 63.6% *Significantly different between locations Which do you primarily use? South and Percentage of Respondents Beirut Mount Lebanon North Bekaa The World Bank's country website 40.0% 28.1% 70.0% 33.3% The World Bank's main website 60.0% 71.9% 30.0% 66.7% Which Internet connection do you use primarily when visiting a World Bank website?* South and Percentage of Respondents Beirut Mount Lebanon North Bekaa High speed 99.1% 89.7% 100.0% 85.7% Dial-up 0.9% 10.3% 0.0% 14.3% *Significantly different between locations 102 The World Bank Lebanon Country Survey 2013 G. Communication and Information Sharing (continued) Do you use/have you used the World Bank’s Public Information Centers (PICs) in Lebanon? South and Percentage of Respondents Beirut Mount Lebanon North Bekaa Yes 16.1% 10.5% 0.0% 33.3% No 52.7% 31.6% 50.0% 33.3% I don't know what PIC is 31.2% 57.9% 50.0% 33.3% Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Which best represents your geographic location? South and Beirut Mount Lebanon North Bekaa I use/consult World Bank data more often than I did a few 5.96 5.14 4.44 4.25 years ago The World Bank’s PIC is a valuable source of information 6.70 6.50 5.00 8.00 related to development in Lebanon. I find the World Bank websites easy to navigate. 6.83 6.58 6.80 7.40 I find the information on the World Bank’s websites useful. 7.40 7.17 7.33 7.20 When I need information from the World Bank I know how to 6.45 6.46 6.22 5.67 find it The World Bank is responsive to my information requests 7.03 6.84 6.43 5.00 and inquiries H. Background Information Currently, do you professionally collaborate/work with the World Bank in your country? South and Percentage of Respondents Beirut Mount Lebanon North Bekaa Yes 53.3% 32.4% 55.6% 54.5% No 46.7% 67.6% 44.4% 45.5% Which of the following describes most of your exposure to the World Bank in Lebanon? (Choose no more than TWO) Percentage of Respondents South and (Responses Combined) Beirut Mount Lebanon North Bekaa Observer 22.1% 32.4% 10.0% 27.3% Use World Bank reports/data* 42.6% 35.3% 40.0% 0.0% Engage in World Bank related/sponsored 27.9% 23.5% 30.0% 45.5% events/activities Collaborate as part of my professional duties 42.6% 44.1% 40.0% 63.6% Use World Bank website for information, data, 28.7% 32.4% 30.0% 0.0% research, etc. *Significantly different between locations 103 The World Bank Lebanon Country Survey 2013 Appendix D: Indicator Questions as a Function of Exposure to the Bank Currently, do you Which of the following describes most of your exposure to the World Bank in Lebanon? (Choose no more than TWO) professionally collaborate/ Indicator Question work with the World Bank in Observer Use WB reports/data Engage in WB activities Collaborate Use WB website your country? No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean Overall, please rate your impression of the World 5.10 6.69 6.20 5.18 5.86 6.18 5.80 6.43 5.64 6.38 5.97 6.02 Bank’s effectiveness in Lebanon? To what extent do you believe the World Bank's staff is well prepared to help Lebanon solve its most 6.23 7.28 7.00 6.00 6.73 6.86 6.62 7.13 6.35 7.25 6.76 6.85 complicated development challenges? Overall the World Bank currently plays a relevant 4.97 6.41 6.04 5.11 5.93 5.70 5.63 6.33 5.33 6.44 5.93 5.57 role in development in Lebanon The World Bank’s work is aligned with what I 5.09 6.42 6.04 5.17 5.83 5.88 5.76 6.04 5.38 6.44 5.91 5.70 consider the development priorities for Lebanon Responsiveness 5.11 6.68 6.23 5.23 6.13 5.81 5.75 6.62 5.62 6.43 6.08 5.78 Openness 6.06 7.20 7.00 5.79 6.76 6.69 6.59 7.02 6.33 7.23 6.71 6.77 Collaboration with groups outside of the 5.36 6.51 6.18 5.16 5.95 5.91 5.85 6.10 5.49 6.55 5.92 5.95 Government Collaboration with the Government 6.72 7.80 7.54 6.59 7.17 7.59 7.19 7.69 7.06 7.64 7.38 7.24 Collaboration with other donors 6.00 6.76 6.63 5.75 6.32 6.57 6.19 7.07 6.41 6.43 6.38 6.53 To what extent does the World Bank’s work help to 5.06 6.14 5.87 4.94 5.75 5.54 5.51 6.04 5.24 6.13 5.72 5.52 achieve development results in Lebanon? The World Bank’s financial instruments meet the 4.82 6.48 6.00 4.88 5.80 5.69 5.64 6.02 5.19 6.45 5.90 5.40 needs of Lebanon The World Bank meets Lebanon’s needs for 5.56 6.52 6.34 5.32 5.93 6.36 5.98 6.43 5.78 6.54 6.17 5.98 knowledge services The World Bank's knowledge work and activities are adaptable to Lebanon’s specific development 5.25 6.44 6.13 5.03 5.75 6.13 5.69 6.38 5.59 6.29 6.03 5.64 challenges and country circumstances Overall, how significant a contribution do you believe the World Bank's knowledge work and 5.30 6.83 6.41 5.14 6.01 6.30 5.88 6.66 5.69 6.65 6.28 5.73 activities make to development results in your country? Overall, how would you rate the technical quality of 6.71 7.85 7.52 6.47 7.24 7.39 7.13 7.67 6.95 7.72 7.40 7.04 the World Bank's knowledge work and activities? Where country systems are adequate, the World 6.32 7.23 7.16 5.92 6.79 6.98 6.84 6.93 6.50 7.31 6.90 6.77 Bank makes appropriate use of them Yellow highlight indicates significant difference between Yes and No mean. 104 Appendix E: Lebanon FY 2013 Questionnaire World Bank Country Survey FY13 – Lebanon The World Bank is interested in gauging the views of clients and partners who are either involved in development in Lebanon or who observe activities related to social and economic development. The following survey is meant to give the World Bank’s team that works in Lebanon, greater insight into how the Bank’s work is perceived. This is one tool the World Bank uses to assess the views of its critical stakeholders. With this understanding, the World Bank hopes to develop more effective strategies, outreach and programs that support development in Lebanon. The World Bank commissioned an independent firm to oversee the logistics of this effort in Lebanon. This ensures anonymity and confidentiality. We hope you’ll be candid. To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. SECTION A: GENERAL ISSUES FACING LEBANON A1. In general would you say that Lebanon is headed in ... ? 1 The right direction 2 The wrong direction 3 Not sure 105 The World Bank Lebanon Country Survey 2013 SECTION A: GENERAL ISSUES A2. Listed below are a number of development priorities in Lebanon. Please identify which of the following you consider the most important development priorities in Lebanon? (Choose no more than THREE) Social protection (e.g., pensions, targeted social 1 18 Education assistance) 2 Transport (e.g., roads, public transport, and ports) 19 Poverty reduction Public sector governance/ reform (i.e., government 3 effectiveness, public financial management, public 20 Energy expenditure, fiscal system reform) 4 Global/regional integration 21 Food security 5 Gender 22 Climate change (e.g., mitigation, adaptation) 6 Domestic private sector development 23 Agricultural development 7 Foreign direct investment 24 Trade and exports 8 Water and sanitation 25 Crime and violence 9 Anti corruption 26 Economic growth 10 Job creation/employment 27 Law and justice (e.g., judicial system) 11 Rural development 28 Regulatory framework 12 Financial markets 29 Communicable/non-communicable diseases 13 Urban development 30 Basic infrastructure 14 Environmental sustainability 31 Natural resource management (e.g., oil, gas, mining) 15 Equality of opportunity (i.e., equity) 32 Disaster management 16 Balanced regional development 33 Information and communications technology 17 Health 106 The World Bank Lebanon Country Survey 2013 SECTION A: GENERAL ISSUES A3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Lebanon? (Choose no more than THREE) 1 Water and sanitation 17 Anti corruption 2 Equality of opportunity (i.e., equity) 18 Domestic private sector development 3 Economic growth 19 Foreign direct investment 4 Climate change (e.g., mitigation, adaptation) 20 Education 5 Global/regional integration 21 Energy Public sector governance/ reform (i.e., government 6 Gender 22 effectiveness, public financial management, public expenditure, fiscal system reform) 7 Rural development 23 Natural resource management (e.g., oil, gas, mining) 8 Urban development 24 Environmental sustainability 9 Regulatory framework 25 Disaster management 10 Basic infrastructure 26 Health Social protection (e.g., pensions, targeted 11 27 Agricultural development social assistance) 12 Law and justice (e.g., judicial system) 28 Job creation/employment Transport (e.g., roads, public transport, and 13 29 Financial markets ports) 14 Crime and violence 30 Trade and exports 15 Communicable/non-communicable diseases 31 Food security 16 Information and communications technology 32 Balanced regional development PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 107 The World Bank Lebanon Country Survey 2013 SECTION A: GENERAL ISSUES A4. Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Lebanon? (Choose no more than THREE) 1 Energy 17 Communicable/non-communicable diseases 2 Gender 18 Trade and exports Public sector governance/ reform (i.e., government 3 Equality of opportunity (i.e., equity) 19 effectiveness, public financial management, public expenditure, fiscal system reform) Social protection (e.g., pensions, targeted 4 20 Domestic private sector development social assistance) 5 Global/regional integration 21 Job creation/employment 6 Climate change (e.g., mitigation, adaptation) 22 Agricultural development 7 Anti corruption 23 Food security 8 Disaster management 24 Transport (e.g., roads, public transport, and ports) 9 Rural development 25 Natural resource management (e.g., oil, gas, mining) 10 Foreign direct investment 26 Environmental sustainability 11 Urban development 27 Health 12 Water and sanitation 28 Basic infrastructure 13 Education 29 Law and justice (e.g., judicial system) 14 Information and communications technology 30 Crime and violence 15 Regulatory framework 31 Financial markets 16 Balanced regional development A5. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Lebanon? (Choose no more than TWO) 1 Better employment opportunities for young people 2 Better employment opportunities for women 3 Greater access to micro-finance for the poor 4 Greater voice and participation for citizens to help ensure greater accountability 5 Greater access to health and nutrition for citizens 6 Better entrepreneurial opportunities (i.e., to start small and medium sized businesses) 7 A growing middle class 8 Better opportunity for the poor who live in rural areas 9 Better opportunity for the poor who live in urban areas 10 Consistent economic growth 11 Education and training that better ensure job opportunity 12 Better quality public services 13 Other (please specify):_______________________ 108 The World Bank Lebanon Country Survey 2013 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK B1. How familiar are you with the work of the World Bank in Lebanon, on a ten point scale? 1 2 3 4 5 6 7 8 9 10 Not familiar at all Extremely familiar B2. Overall, please rate your impression of the World Bank’s effectiveness in Lebanon, on a ten point scale? 1 2 3 4 5 6 7 8 9 10 Not effective at all Very effective Don't know B3. To what extent do you believe the World Bank's staff is well prepared (e.g., skills and knowledge) to help Lebanon solve its most complicated development challenges, on a ten point scale? 1 2 3 4 5 6 7 8 9 10 To a very significant To no degree at all Don't know degree B4. When thinking about how the World Bank can have the most impact on development results in Lebanon, in which sectoral areas do you believe the World Bank should focus most of its attention and resources in Lebanon? (Choose no more than THREE) Social protection (e.g., pensions, targeted social 1 18 Equality of opportunity (i.e., equity) assistance) Public sector governance/ reform (i.e., government 2 effectiveness, public financial management, public 19 Health expenditure, fiscal system reform) 3 Transport (e.g., roads, public transport, and ports) 20 Education 4 Poverty reduction 21 Food security 5 Global/regional integration 22 Climate change (e.g., mitigation, adaptation) 6 Gender 23 Agricultural development 7 Crime and violence 24 Trade and exports 8 Domestic private sector development 25 Economic growth 9 Rural development 26 Law and justice (e.g., judicial system) 10 Foreign direct investment 27 Regulatory framework 11 Water and sanitation 28 Communicable/non-communicable diseases 12 Energy 29 Basic infrastructure 13 Job creation/employment 30 Natural resource management (e.g., oil, gas, mining) 14 Financial markets 31 Anti corruption 15 Urban development 32 Information and communications technology 16 Environmental sustainability 33 Disaster management 17 Balanced regional development 109 The World Bank Lebanon Country Survey 2013 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK B5. When thinking about the World Bank’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Lebanon? Greatest Value Second Greatest Value (Choose only ONE) (Choose only ONE) 1 Financial resources: investment lending Financial resources: policy based lending / budget 2 support to the Government 3 Mobilizing third party financial resources 4 Technical assistance 5 Policy advice 6 Donor coordination 7 Data 8 Training/capacity building 9 Studies/analyses 10 Convening/facilitating Linkage to non-Bank expertise (i.e., South-South 11 knowledge sharing) 12 Other (please specify):_______________________ B6. Which of the following do you identify as the World Bank’s greatest WEAKNESSES in its work in Lebanon? (Choose no more than TWO) 1 Staff too inaccessible 2 Not exploring alternative policy options 3 Not adequately sensitive to political/social realities in Lebanon 4 Not enough public disclosure of its work 5 Arrogant in its approach 6 Not aligned with country priorities 7 The credibility of its knowledge/data 8 Not willing to honestly criticize policies and reform efforts in the country 9 Too influenced by developed countries 10 Imposing technocratic solutions without regard to political realities 11 World Bank processes too slow and complex 12 Too bureaucratic in its operational policies and procedures 13 Not aligned with other donors’ work 14 Not collaborating enough with non-state actors 15 Not client focused 16 Other (please specify): __________________________________________________ 110 The World Bank Lebanon Country Survey 2013 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK B7. Which World Bank instruments do you believe are the MOST effective in reducing poverty in Lebanon? (Choose no more than TWO) 1 Capacity development 2 Policy based lending / budget support to the Government 3 Knowledge products/services (analytical work, studies, surveys, etc.) 4 Investment lending (financing specific projects) 5 Technical assistance (advice, best practice, international experience, etc.) 6 Trust Fund management 7 Risk guarantee instrument (e.g. partial risk guarantees to private developers) 8 Other (please specify): __________________________________________________ 9 Don’t know B8. To what extent do you believe the World Bank SHOULD seek to influence the global development agenda as related to “global public goods” (e.g., climate change, communicable diseases, international financial systems, trade, etc.), on a ten point scale? 1 2 3 4 5 6 7 8 9 10 To no degree at To a very Don't know all significant degree B9. In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank collaborate with more in your country to ensure better development results there? (Choose no more than TWO) 1 NGOs 2 Local Government 3 Beneficiaries 4 Private sector 5 Community Based Organizations (CBOs) 6 Donor community 7 Foundations 8 Academia/think tanks/research institutes 9 Parliament 10 Media 11 Faith based organizations 12 Other (please specify): __________________________ 111 The World Bank Lebanon Country Survey 2013 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK To what extent do you agree with the following statements about the World Bank’s work in Lebanon, on a ten point scale? Strongly Strongly Don't disagree agree know Overall the World Bank currently plays a relevant B10 1 2 3 4 5 6 7 8 9 10 role in development in Lebanon The World Bank’s work is aligned with what I B11 1 2 3 4 5 6 7 8 9 10 consider the development priorities for Lebanon The World Bank supports programs and strategies B12 1 2 3 4 5 6 7 8 9 10 that are realistic for Lebanon The World Bank treats clients and stakeholders in B13 1 2 3 4 5 6 7 8 9 10 Lebanon with respect To what extent is the World Bank an effective development partner in Lebanon, in terms of each of the following? To no To a very Don't degree at significant know all degree B14 Responsiveness 1 2 3 4 5 6 7 8 9 10 Flexibility (in terms of the World Bank’s products B15 1 2 3 4 5 6 7 8 9 10 and services) Flexibility (in terms of changing country B16 1 2 3 4 5 6 7 8 9 10 circumstances) B17 Being inclusive 1 2 3 4 5 6 7 8 9 10 B18 Openness (sharing data and other information) 1 2 3 4 5 6 7 8 9 10 B19 Staff accessibility 1 2 3 4 5 6 7 8 9 10 B20 Straightforwardness and honesty 1 2 3 4 5 6 7 8 9 10 Collaboration with groups outside of the B21 1 2 3 4 5 6 7 8 9 10 Government (e.g., NGOs, academia, private sector) B22 Collaboration with the Government 1 2 3 4 5 6 7 8 9 10 B23 Collaboration with other donors 1 2 3 4 5 6 7 8 9 10 The speed in which it gets things accomplished on B24 1 2 3 4 5 6 7 8 9 10 the ground B25 Follow through over time 1 2 3 4 5 6 7 8 9 10 112 The World Bank Lebanon Country Survey 2013 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK B26. When World Bank assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) 1 The World Bank works too slowly 2 The Government works inefficiently 3 There is not an adequate level of citizen/civil society participation 4 Poor donor coordination 5 The World Bank does not do adequate follow through/follow-up 6 Lack of/inadequate levels of capacity in Government 7 Political pressures and obstacles 8 Reforms are not well thought out in light of country challenges 9 The World Bank is not sensitive enough to political/social realities on the ground 10 Other (please specify): ________________________________________ PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 113 The World Bank Lebanon Country Survey 2013 SECTION C: WORLD BANK EFFECTIVENESS AND RESULTS How effective do you believe the World Bank is in terms of the work it does in the following areas of development in Lebanon, on a ten point scale? Not effective Very Don't at all effective know C1 Anti corruption 1 2 3 4 5 6 7 8 9 10 C2 Information and communications technology 1 2 3 4 5 6 7 8 9 10 C3 Transport (e.g., roads, public transport, and ports) 1 2 3 4 5 6 7 8 9 10 C4 Crime and violence 1 2 3 4 5 6 7 8 9 10 C5 Law and justice (e.g., judicial system) 1 2 3 4 5 6 7 8 9 10 C6 Urban development 1 2 3 4 5 6 7 8 9 10 C7 Environmental sustainability 1 2 3 4 5 6 7 8 9 10 C8 Regulatory framework 1 2 3 4 5 6 7 8 9 10 C9 Basic infrastructure 1 2 3 4 5 6 7 8 9 10 C10 Communicable/non-communicable diseases 1 2 3 4 5 6 7 8 9 10 C11 Poverty reduction 1 2 3 4 5 6 7 8 9 10 C12 Gender 1 2 3 4 5 6 7 8 9 10 C13 Domestic private sector development 1 2 3 4 5 6 7 8 9 10 C14 Foreign direct investment 1 2 3 4 5 6 7 8 9 10 C15 Water and sanitation 1 2 3 4 5 6 7 8 9 10 C16 Trade and exports 1 2 3 4 5 6 7 8 9 10 C17 Economic growth 1 2 3 4 5 6 7 8 9 10 C18 Energy 1 2 3 4 5 6 7 8 9 10 C19 Disaster management 1 2 3 4 5 6 7 8 9 10 Public sector governance/ reform (i.e., government C20 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10 expenditure, fiscal system reform) C21 Job creation/employment 1 2 3 4 5 6 7 8 9 10 C22 Financial markets 1 2 3 4 5 6 7 8 9 10 C23 Equality of opportunity (i.e., equity) 1 2 3 4 5 6 7 8 9 10 C24 Health 1 2 3 4 5 6 7 8 9 10 C25 Rural development 1 2 3 4 5 6 7 8 9 10 C26 Global/regional integration 1 2 3 4 5 6 7 8 9 10 C27 Food security 1 2 3 4 5 6 7 8 9 10 C28 Education 1 2 3 4 5 6 7 8 9 10 Social protection (e.g., pensions, targeted social C29 1 2 3 4 5 6 7 8 9 10 assistance) C30 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10 C31 Agricultural development 1 2 3 4 5 6 7 8 9 10 C32 Natural resource management (e.g., oil, gas, mining) 1 2 3 4 5 6 7 8 9 10 C33 Balanced regional development 1 2 3 4 5 6 7 8 9 10 114 The World Bank Lebanon Country Survey 2013 SECTION C: WORLD BANK EFFECTIVENESS AND RESULTS C34. To what extent does the World Bank’s work help to achieve development results in Lebanon, on a ten point scale? 1 2 3 4 5 6 7 8 9 10 To no degree at To a very Don't know all significant degree To what extent do you agree with the following statements about the World Bank in Lebanon, on a ten point scale? Strongly Strongly Don't disagree agree know The World Bank’s financial instruments (i.e., investment lending, Development Policy C35 1 2 3 4 5 6 7 8 9 10 Loan, Trust Funds, Program 4 Result, etc.) meet the needs of Lebanon The World Bank meets Lebanon’s needs for C36 knowledge services (e.g., research, analysis, 1 2 3 4 5 6 7 8 9 10 data, technical assistance) C37. To what extent do you believe that Lebanon received value for money from the World Bank’s fee-based products/services? 1 2 3 4 5 6 7 8 9 10 To a very significant To no degree at all Don't know degree PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 115 The World Bank Lebanon Country Survey 2013 SECTION D: THE WORLD BANK’S KNOWLEDGE WORK AND ACTIVITIES (i.e., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) D1. How frequently do you consult World Bank knowledge work and activities in the work you do? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never D2. When thinking about the development challenges in Lebanon, where do you believe it would be most valuable for the World Bank to focus its knowledge work and activities in the next few years? (Choose no more than THREE) Public sector governance/ reform (i.e., government 1 effectiveness, public financial management, public 18 Crime and violence expenditure, fiscal system reform) 2 Gender 19 Education 3 Domestic private sector development 20 Global/regional integration 4 Foreign direct investment 21 Information and communications technology 5 Water and sanitation 22 Transport (e.g., roads, public transport, and ports) 6 Trade and exports 23 Agricultural development 7 Energy 24 Natural resource management (e.g., oil, gas, mining) 8 Disaster management 25 Job creation/employment Social protection (e.g., pensions, targeted social 9 26 Health assistance) 10 Climate change (e.g., mitigation, adaptation) 27 Economic growth 11 Poverty reduction 28 Rural development 12 Law and justice (e.g., judicial system) 29 Food security 13 Anti corruption 30 Environmental sustainability 14 Financial markets 31 Regulatory framework 15 Equality of opportunity (i.e., equity) 32 Basic infrastructure 16 Urban development 33 Communicable/non-communicable diseases 17 Balanced regional development 116 The World Bank Lebanon Country Survey 2013 SECTION D: THE WORLD BANK’S KNOWLEDGE WORK AND ACTIVITIES (i.e., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) In Lebanon, how effective do you believe the World Bank’s knowledge work and activities are at: Not Very Don't effective effective know at all D3 Enhancing your knowledge and/or skills 1 2 3 4 5 6 7 8 9 10 D4 Contributing to good policy making 1 2 3 4 5 6 7 8 9 10 Providing support for program D5 1 2 3 4 5 6 7 8 9 10 implementation In Lebanon, to what extent do you believe that the World Bank’s knowledge work and activities: To no To a very Don't degree at significant know all degree D6 Are timely 1 2 3 4 5 6 7 8 9 10 Include appropriate level of stakeholder D7 1 2 3 4 5 6 7 8 9 10 involvement during preparation Are relevant to Lebanon’s development D8 1 2 3 4 5 6 7 8 9 10 priorities D9 Provide feasible recommendations 1 2 3 4 5 6 7 8 9 10 Are accessible (well written and easy to D10 1 2 3 4 5 6 7 8 9 10 understand) Are source of relevant information on global D11 1 2 3 4 5 6 7 8 9 10 good practices. D12 Are useful in terms of the work you do 1 2 3 4 5 6 7 8 9 10 D13 Are adequately disseminated 1 2 3 4 5 6 7 8 9 10 D14 Are translated enough into local language 1 2 3 4 5 6 7 8 9 10 Are adaptable to Lebanon’s specific D15 development challenges and country 1 2 3 4 5 6 7 8 9 10 circumstances D16. Overall, how significant a contribution do you believe the World Bank's knowledge work and activities make to development results in your country, on a ten point scale? 1 2 3 4 5 6 7 8 9 10 Not significant at all Very significant Don't know D17. Overall, how would you rate the technical quality of the World Bank's knowledge work and activities, on a ten point scale? 1 2 3 4 5 6 7 8 9 10 Very low Very high technical Don't know technical quality quality 117 The World Bank Lebanon Country Survey 2013 SECTION E: WORKING WITH THE WORLD BANK To what extent do you agree/disagree with the following statements, on a ten point scale? Strongly Strongly Don't disagree agree know E1 The World Bank disburses funds promptly 1 2 3 4 5 6 7 8 9 10 The World Bank effectively monitors and E2 evaluates the projects and programs it 1 2 3 4 5 6 7 8 9 10 supports The World Bank's approvals and reviews are E3 1 2 3 4 5 6 7 8 9 10 done in a timely fashion The World Bank's “Safeguard Policy” E4 1 2 3 4 5 6 7 8 9 10 requirements are reasonable The World Bank’s conditions on its lending E5 1 2 3 4 5 6 7 8 9 10 are reasonable Working with the World Bank increases E6 1 2 3 4 5 6 7 8 9 10 Lebanon's institutional capacity The World Bank ensures consistency and E7 1 2 3 4 5 6 7 8 9 10 continuity through staff changes The World Bank's teams and visits are well E8 1 2 3 4 5 6 7 8 9 10 coordinated Where country systems (e.g., procurement, financial management, etc.) are adequate, E9 1 2 3 4 5 6 7 8 9 10 the World Bank makes appropriate use of them The World Bank provides effective E10 implementation support (i.e., supervision of 1 2 3 4 5 6 7 8 9 10 projects) PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 118 The World Bank Lebanon Country Survey 2013 SECTION F: THE FUTURE ROLE OF THE WORLD BANK IN LEBANON F1. How significant a role do you believe the World Bank SHOULD play in Lebanon’s development in the near future, on a ten point scale? 1 2 3 4 5 6 7 8 9 10 Not a significant Very significant Don't know role at all role F2. Which of the following SHOULD the World Bank do to make itself of greater value in Lebanon? (Choose no more than TWO) 1 Improve the quality of its experts as related to Lebanon’s specific challenges 2 Reduce the complexity of obtaining World Bank financing 3 Focus primarily on advocacy issues Improve the competitiveness of its financing compared to markets (e.g., cost, timeliness, and other 4 terms) 5 Reach out more to groups outside of government 6 Ensure greater selectivity in its work 7 Provide more adequate data/knowledge/statistics/figures on Lebanon’s economy 8 Offer more innovative financial products 9 Offer more innovative knowledge services 10 Increase availability of Fee-Based services 11 Work faster 12 Other (please specify): ______________________________________________ 119 The World Bank Lebanon Country Survey 2013 SECTION G: COMMUNICATION AND INFORMATION SHARING G1. How do you get most of your information about economic and social development issues in Lebanon? (Choose no more than TWO) 1 Local newspapers 2 International newspapers 3 Local radio 4 International radio 5 Local television 6 International television 7 Periodicals 8 Internet 9 Social media (Facebook, Twitter, Youtube) 10 Blogs 11 Mobile phones 12 Instant messaging 13 Other (please specify): ______________________________________________ G2. How would you prefer to receive information from the World Bank? (Choose no more than TWO) 1 World Bank website 2 Direct contact with World Bank (i.e., face to face meetings/discussions) 3 e-newsletters 4 Instant messaging 5 World Bank seminars/workshops/conferences 6 World Bank Public Information Center 7 World Bank publications and other written materials 8 Mobile phones 9 Social media (Facebook, Twitter, Youtube) 10 Blogs 11 Other (please specify): ______________________________________________ Are you aware of the World Bank’s Access to Information Policy under which the Bank will G3 Yes No now disclose any information in its possession that is not on a list of exceptions? Have you requested information from the World Bank on its activities in the past year? G4 Yes No (If YES please go to Question G5; if NO please go to G6) G5 Were you able to obtain this information? Yes No G6 Do you have access to the Internet? Yes No G7 Do you use/have you used the World Bank website? Yes No 120 The World Bank Lebanon Country Survey 2013 SECTION G: COMMUNICATION AND INFORMATION SHARING G8. Which do you primarily use? (Please mark only ONE response) 1 The World Bank’s country website (www.worldbank.org/lb) 2 The World Bank’s main website (www.worldbank.org) G9. Which Internet connection do you use primarily when visiting a World Bank website? 1 High speed 2 Dial-up G10. Do you use/have you used the World Bank’s Public Information Centers (PICs) in Lebanon? 1 Yes 2 No 3 I don’t know what PIC is Please rate how much you agree with the following statements, on a ten point scale. Strongly Strongly Don't disagree agree know I use/consult World Bank data more often than I did a G11 1 2 3 4 5 6 7 8 9 10 few years ago The World Bank’s PIC is a valuable source of G12 information related to development in Lebanon. (Only 1 2 3 4 5 6 7 8 9 10 answer if you have used the PIC) I find the World Bank websites easy to navigate. (Only G13 1 2 3 4 5 6 7 8 9 10 answer if you have used a World Bank website) I find the information on the World Bank’s websites G14 useful. (Only answer if you have used a World Bank 1 2 3 4 5 6 7 8 9 10 website) When I need information from the World Bank I know G15 how to find it (e.g., whom to call, where to reach them, 1 2 3 4 5 6 7 8 9 10 etc.) The World Bank is responsive to my information G16 1 2 3 4 5 6 7 8 9 10 requests and inquiries PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 121 The World Bank Lebanon Country Survey 2013 SECTION H: BACKGROUND INFORMATION H1. Which of the following best describes your current position? (Please mark only ONE response) 1 Office of the President, Prime Minister 2 Office of Minister 3 Office of Parliamentarian 4 Employee of a Ministry, Ministerial Department or Implementation Agency 5 Consultant/Contractor working on World Bank supported Project/Program 6 Project Management Unit (PMU) overseeing implementation of project 7 Local Government Office or Staff 8 Bilateral Agency 9 Multilateral Agency 10 Private Sector Organization 11 Private Foundation 12 Financial Sector/Private Bank 13 NGO 14 Community Based Organization 15 Media (Press, Radio, TV, Web, etc.) 16 Independent Government Institution (i.e., Regulatory Agency, Central Bank/oversight institution) 17 Trade Union 18 Faith-Based Group 19 Academia/Research Institute/Think Tank 20 Judiciary Branch 21 Other (please specify): ________________________ H2. Please identify the primary specialization of your work. (Please mark only ONE response) 1 Agriculture/ rural development / food security 10 Law and justice / regulatory framework Natural resource management / environmental 2 Climate change / disaster management 11 sustainability Private sector development / foreign direct 3 Education 12 investment Public sector governance / public financial 4 Energy 13 management / anti corruption 5 Financial markets / banking 14 Social protection 6 Gender / equality of opportunity 15 Transport Health / communicable/non-communicable 7 16 Urban development diseases 8 Information and communications technology 17 Water and sanitation 9 Job creation/employment 18 Other (please specify): _______________________ 122 The World Bank Lebanon Country Survey 2013 SECTION H: BACKGROUND INFORMATION H3. Currently, do you professionally collaborate/work with the World Bank in your country? 1 Yes 2 No H4. Which of the following describes most of your exposure to the World Bank in Lebanon? (Choose no more than TWO) 1 Observer (i.e., follow in media, discuss in informal conversations, etc.) 2 Use World Bank reports/data 3 Engage in World Bank related/sponsored events/activities 4 Collaborate as part of my professional duties 5 Use World Bank website for information, data, research, etc. H5. Which best represents your geographic location? 1 Beirut 2 Mount Lebanon 3 North 4 South 5 Bekaa Thank you for completing the survey! 123