Public Disclosure Copy The World Bank Implementation Status & Results Report INDIA: MADHYA PRADESH CITIZEN ACCESS TO RESPONSIVE SERVICES PROJECT (P149182) INDIA: MADHYA PRADESH CITIZEN ACCESS TO RESPONSIVE SERVICES PROJECT (P149182) SOUTH ASIA | India | Governance Global Practice | IBRD/IDA | Investment Project Financing | FY 2016 | Seq No: 2 | ARCHIVED on 24-Oct-2016 | ISR25520 | Implementing Agencies: Department of Public Service Management of Madhya Pradesh, State Agency for Public Services Key Dates Key Project Dates Bank Approval Date:29-Jan-2016 Effectiveness Date:24-May-2016 Planned Mid Term Review Date:03-Dec-2018 Actual Mid-Term Review Date:-- Original Closing Date:31-Mar-2021 Revised Closing Date:31-Mar-2021 Project Development Objectives Project Development Objective (from Project Appraisal Document) The development objective of the project is to improve access to PSGA services by citizens of Madhya Pradesh, and in particular by under- represented groups. Has the Project Development Objective been changed since Board Approval of the Project Objective? No PHRPDODEL Components Name Component 1. Results-based financing.:(Cost $25.00 M) Component 2. Technical Assistance.:(Cost $10.00 M) Overall Ratings Name Previous Rating Current Rating Progress towards achievement of PDO  Moderately Satisfactory  Moderately Satisfactory Overall Implementation Progress (IP)  Moderately Satisfactory  Moderately Satisfactory Overall Risk Rating  Substantial  Substantial Implementation Status and Key Decisions 10/24/2016 Page 1 of 8 Public Disclosure Copy Public Disclosure Copy The World Bank Implementation Status & Results Report INDIA: MADHYA PRADESH CITIZEN ACCESS TO RESPONSIVE SERVICES PROJECT (P149182) The MPCARS project was approved by the Board on January, 29 2016 and was declared effective on May 24, 2016. The State Agency for Public Service (SAPS), which is the main implementing agency for MPCARS, has been in place since May, 2013, headed by an Executive Director. The Government of Madhya Pradesh has made progress in the implementation of the Public Services Guarantee Act. So far, 161 services have been notified, around 94% of services are being processed within the legal timeframe and around 40 million applications for government services has been processed. 413 service points are fully operational compared to the baseline of 336. With a view to initiating project activities, especially those pertaining to the achievement of the DLIs for the first year of the project, a number of tasks have been initiated or are under implementation. These include designing communication and outreach campaigns to reach out to under -represented groups and increase citizen awareness on their rights under the PSGA, making services available online, notifying additional services, and preparing the draft Procurement Manual and Operations Manual. Many critical activities have already been completed including the hiring of the PMC firm and the project is progressing well with regard to the achievement of all the DLIs. However, there have been a delay in hiring an Independent DLI Verification Agency which has affected the disbursement of funds despite DLI achievements. The Agency is expected to be in place by December, 2016. Risks 10/24/2016 Page 2 of 8 Public Disclosure Copy Public Disclosure Copy The World Bank Implementation Status & Results Report INDIA: MADHYA PRADESH CITIZEN ACCESS TO RESPONSIVE SERVICES PROJECT (P149182) Systematic Operations Risk-rating Tool Risk Category Rating at Approval Previous Rating Current Rating Political and Governance  Moderate  Moderate  Moderate Macroeconomic  Low  Low  Low Sector Strategies and Policies  Moderate  Moderate  Moderate Technical Design of Project or Program  Low  Low  Low Institutional Capacity for Implementation and Sustainability  Substantial  Substantial  Substantial Fiduciary  Substantial  Substantial  Substantial Environment and Social  Low  Low  Low Stakeholders  Substantial  Substantial  Substantial Other  Low  Low  Low Overall  Substantial  Substantial  Substantial Results Project Development Objective Indicators PHINDPDOTBL  Citizens accessing PSGA services (Percentage, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 5.40 5.40 5.40 26.30 Date 01-Dec-2014 01-Apr-2016 27-Sep-2016 31-Mar-2020 PHINDPDOTBL  Women accessing PSGA services (Percentage, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 1.75 -- 1.75 13.75 Date 27-Sep-2016 -- 27-Sep-2016 31-Mar-2020 PHINDPDOTBL  ST and SC citizens accessing PSGA services (Percentage, Custom) Baseline Actual (Previous) Actual (Current) End Target 10/24/2016 Page 3 of 8 Public Disclosure Copy Public Disclosure Copy The World Bank Implementation Status & Results Report INDIA: MADHYA PRADESH CITIZEN ACCESS TO RESPONSIVE SERVICES PROJECT (P149182) Value 4.93 -- 4.93 16.93 Date 27-Sep-2016 -- 27-Sep-2016 31-Mar-2020 PHINDPDOTBL  Direct project beneficiaries (Number, Core) Baseline Actual (Previous) Actual (Current) End Target Value 3920269.00 36000000.00 3920269.00 16697440.00 Date 27-Sep-2016 01-Apr-2016 27-Sep-2016 31-Mar-2020 PHINDPDOTBL  Female Beneficiaries (Percentage, Custom Supplement) Baseline Actual (Previous) Actual (Current) End Target Value 1.75 -- 1.75 13.75 Overall Comments Intermediate Results Indicators PHINDIRITBL  Analytical reports generated by SAPS on PSGA services (Text, Custom) Baseline Actual (Previous) Actual (Current) End Target Annual PSGA services report No PSGA reports are No PSGA reports are No PSGA reports are Value presented to produced. produced. produced. the High Power Committee. Date 01-Dec-2014 01-Apr-2016 17-Oct-2016 31-Mar-2020 10/24/2016 Page 4 of 8 Public Disclosure Copy Public Disclosure Copy The World Bank Implementation Status & Results Report INDIA: MADHYA PRADESH CITIZEN ACCESS TO RESPONSIVE SERVICES PROJECT (P149182) PHINDIRITBL  Public services where government processes reengineering has been conducted (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 80.00 101.00 80.00 130.00 Date 01-Dec-2014 01-Apr-2016 27-Sep-2016 31-Mar-2020 PHINDIRITBL  PSGA points of presence fully operational (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 336.00 336.00 413.00 536.00 Date 01-Dec-2014 01-Apr-2016 27-Sep-2016 31-Mar-2020 PHINDIRITBL  LSK centers with information /facilitation services (Percentage, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 0.00 0.00 100.00 Date 01-Dec-2014 01-Apr-2016 27-Sep-2016 31-Mar-2020 PHINDIRITBL  PSGA notified services online (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 75.00 0.00 97.00 Date 01-Dec-2014 01-Apr-2016 27-Sep-2016 31-Mar-2020 10/24/2016 Page 5 of 8 Public Disclosure Copy Public Disclosure Copy The World Bank Implementation Status & Results Report INDIA: MADHYA PRADESH CITIZEN ACCESS TO RESPONSIVE SERVICES PROJECT (P149182) PHINDIRITBL  PSGA services provided within the legal timeframe (Percentage, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 87.00 96.00 94.00 95.00 Date 01-Dec-2014 01-Apr-2016 27-Sep-2016 31-Mar-2020 PHINDIRITBL  Service delivery channels (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 1.00 2.00 1.00 4.00 Date 01-Dec-2014 01-Apr-2016 27-Sep-2016 31-Mar-2020 Comments The earlier ISR noted that 2 service delivery channels were operational taking into account the MP Online service delivery channel. However, the MP online initiate, under which 30 notified services have been made available online, is still in its pilot phase and is being tested in one district at the moment. Once the initiative is rolled out completely, the achievements will be revised accordingly. PHINDIRITBL  PSGA notified services issuing digital certificates (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 1.00 1.00 1.00 5.00 Date 01-Dec-2014 01-Apr-2016 27-Sep-2016 31-Mar-2020 PHINDIRITBL  Beneficiary feedback for decision making (Text, Custom) Baseline Actual (Previous) Actual (Current) End Target Annual feedback report Feedback collected Feedback collected Feedback collected available online Value through annual through annual surveys. through annual surveys. following surveys. approved methodology. Date 01-Dec-2014 01-Apr-2016 27-Sep-2016 31-Mar-2020 10/24/2016 Page 6 of 8 Public Disclosure Copy Public Disclosure Copy The World Bank Implementation Status & Results Report INDIA: MADHYA PRADESH CITIZEN ACCESS TO RESPONSIVE SERVICES PROJECT (P149182) Overall Comments Work is under progress for developing a feedback module as per the World Bank norms. Data on Financial Performance Disbursements (by loan) Project Loan/Credit/TF Status Currency Original Revised Cancelled Disbursed Undisbursed Disbursed P149182 IDA-57050 Effective USD 35.00 35.00 0.00 0.00 35.00 0% Key Dates (by loan) Project Loan/Credit/TF Status Approval Date Signing Date Effectiveness Date Orig. Closing Date Rev. Closing Date P149182 IDA-57050 Effective 29-Jan-2016 17-Mar-2016 24-May-2016 31-Mar-2021 31-Mar-2021 Cumulative Disbursements Restructuring History There has been no restructuring to date. 10/24/2016 Page 7 of 8 Public Disclosure Copy Public Disclosure Copy The World Bank Implementation Status & Results Report INDIA: MADHYA PRADESH CITIZEN ACCESS TO RESPONSIVE SERVICES PROJECT (P149182) Related Project(s) There are no related projects. 10/24/2016 Page 8 of 8 Public Disclosure Copy