Public Disclosure Copy The World Bank Implementation Status & Results Report Voice and Action: Social Accountability for Improved Service Delivery (P146160) Voice and Action: Social Accountability for Improved Service Delivery (P146160) EAST ASIA AND PACIFIC | Cambodia | Social, Urban, Rural and Resilience Global Practice Global Practice | Recipient Executed Activities | Investment Project Financing | FY 2016 | Seq No: 3 | ARCHIVED on 15-Aug-2018 | ISR32408 | Implementing Agencies: Save the Children, International, Save the Children, Cambodia, World Vision International, World Vision International Key Dates Key Project Dates Bank Approval Date:01-Sep-2015 Effectiveness Date:20-Nov-2015 Original Closing Date:31-Dec-2018 Revised Closing Date:31-Mar-2019 Project Development Objectives Project Development Objective (from Project Appraisal Document)

The PDO is to support the improvement of service delivery in schools, health centers and communes, for rural households in selected districts. This will be achieved by local government and service providers engaging with communities in the ISAF process (access toinformation, open budgets, citizen monitoring) to improve performance and responsiveness.

Has the Project Development Objective been changed since Board Approval of the Project Objective? No PHRPDODEL Components Name Overall Ratings Name Previous Rating Current Rating Progress towards achievement of PDO  Satisfactory  Satisfactory Overall Implementation Progress (IP)  Satisfactory  Satisfactory Implementation Status and Key Decisions Both NGOs have fully completed a second full, annual cycle of implementation and are well into the final year of the project, continuing coverage of all 48 districts implemented in 2017. After only two months into 2018, 12% (1385 out of 5776) of 2017 Joint Accountability Action Plan (JAAP) actions had been completed, with another 52% in progress. This significant progress reflects strong follow-up by JAAP Committee members as well as the commitment of service providers to mobilize the required resources and to implement the actions agreed with citizens. Actions include efforts 8/15/2018 Page 1 of 6 Public Disclosure Copy Public Disclosure Copy The World Bank Implementation Status & Results Report Voice and Action: Social Accountability for Improved Service Delivery (P146160) to reduced staff absenteeism, improve observance of working hours, improve staff attitude, increase availability of materials such as books and medicine, and upgrades to infrastructure such as toilets. With the finalization and dissemination of the baseline survey report for the impact evaluation, and the recent minor project restructuring, baseline values for the Project Development Objective (PDO) indicators have finally been entered in the results framework. The end-line survey is planned for January-February 2019. Both indicators for citizen knowledge of service delivery standards and budget information are still well above the targets at 64% and 66%, respectively, compared to targets of 35% and 25%. Risks Overall Risk Rating Risk Category Rating at Approval Previous Rating Current Rating Overall  Substantial  Low  Low Results Project Development Objective Indicators PHINDPDOTBL Improved performance of primary schools (Percentage, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 17.50 -- -- 28.00 Date 28-Feb-2017 -- -- 28-Feb-2019 PHINDPDOTBL Improved performance of health centers (Percentage, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 46.70 -- -- 57.00 Date 28-Feb-2017 -- -- 28-Feb-2019 PHINDPDOTBL Improved performance of commune councils (Percentage, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 57.60 -- -- 68.00 8/15/2018 Page 2 of 6 Public Disclosure Copy Public Disclosure Copy The World Bank Implementation Status & Results Report Voice and Action: Social Accountability for Improved Service Delivery (P146160) Date 28-Feb-2017 -- -- 28-Feb-2019 PHINDPDOTBL Increased participation of citizens in the activities of local public service providers (Percentage, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 30.00 -- -- 40.00 Date 28-Feb-2017 -- -- 28-Feb-2019 PHINDPDOTBL Increasedparticipation of female citizens in the activities of local public service providers (female) (Percentage, Custom Breakdown) Baseline Actual (Previous) Actual (Current) End Target Value 26.30 -- -- 36.00 Date 28-Feb-2017 -- -- 28-Feb-2017 PHINDPDOTBL Increased voice of citizens in their engagement with service providers (Percentage, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 26.50 -- -- 37.00 Date 28-Feb-2017 -- -- 28-Feb-2019 PHINDPDOTBL Increased voice of female citizens in their engagement with service providers (female) (Percentage, Custom Breakdown) 8/15/2018 Page 3 of 6 Public Disclosure Copy Public Disclosure Copy The World Bank Implementation Status & Results Report Voice and Action: Social Accountability for Improved Service Delivery (P146160) Baseline Actual (Previous) Actual (Current) End Target Value 20.00 -- -- 30.00 Date 28-Feb-2017 -- -- 28-Feb-2019 Overall Comments Intermediate Results Indicators PHINDIRITBL % of citizens participating in SAF process able to cite standards for school, health center or commune services (information awareness) (Percentage, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 -- 64.00 50.00 Date 31-Dec-2015 -- 09-Mar-2018 29-Mar-2019 PHINDIRITBL % of citizens participating in SAF process able to cite expenditure changes/patterns for school, health center and commune budgets (budget awareness) (Percentage, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 30.00 66.00 20.00 Date 30-Jun-2015 31-May-2017 09-Mar-2018 29-Mar-2019 PHINDIRITBL % of local NGO staff in target districts demonstrating capacity to facilitate SAF (capacity building) (Percentage, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 20.00 41.00 75.00 Date 30-Jun-2015 31-May-2017 09-Mar-2018 29-Mar-2019 8/15/2018 Page 4 of 6 Public Disclosure Copy Public Disclosure Copy The World Bank Implementation Status & Results Report Voice and Action: Social Accountability for Improved Service Delivery (P146160) PHINDIRITBL % of Community Accountability Facilitators (CAFs) (women/men) demonstrating capacity to facilitate SAF. (capacity building) (Percentage, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 -- 70.00 75.00 Date 30-Jun-2015 -- 09-Mar-2018 29-Mar-2019 PHINDIRITBL Stages reached in the execution of the M&E plan. (Percentage, Custom Breakdown) Baseline Actual (Previous) Actual (Current) End Target Value 1.00 2.00 3.00 4.00 Date 30-Oct-2015 31-May-2017 27-Jul-2018 29-Mar-2019 PHINDIRITBL Percentage of JAAP actions completed or ongoing (Percentage, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 -- 67.00 65.00 Date 02-Nov-2015 -- 09-Mar-2018 29-Mar-2019 Overall Comments Data on Financial Performance Disbursements (by loan) Project Loan/Credit/TF Status Currency Original Revised Cancelled Disbursed Undisbursed Disbursed P146160 TF-A1513 Effective USD 2.00 2.00 0.00 1.67 0.33 84% P146160 TF-A1514 Effective USD 2.90 2.90 0.00 2.47 0.43 85% 8/15/2018 Page 5 of 6 Public Disclosure Copy Public Disclosure Copy The World Bank Implementation Status & Results Report Voice and Action: Social Accountability for Improved Service Delivery (P146160) Key Dates (by loan) Project Loan/Credit/TF Status Approval Date Signing Date Effectiveness Date Orig. Closing Date Rev. Closing Date P146160 TF-A1513 Effective 18-Nov-2015 20-Nov-2015 20-Nov-2015 31-Dec-2018 31-Mar-2019 P146160 TF-A1514 Effective 18-Nov-2015 20-Nov-2015 20-Nov-2015 31-Dec-2018 31-Mar-2019 Cumulative Disbursements Restructuring History Level 2 Approved on 26-Jun-2018 Related Project(s) There are no related projects. 8/15/2018 Page 6 of 6 Public Disclosure Copy